Empire Today Reviews

We had carpeting done at my house through Empire Today. I had it in my whole upstairs, bedrooms, living room and dining room. In my aunt’s house, we had it installed in her patio. The installation took a while, hours, but the team was very nice. I got a multi-color carpeting in a brown base and I like the feel of it. I'm very satisfied.

I selected Empire Today over the others for their better price and quality. I had some flooring and carpet installed and it was an excellent installation experience. Also, I like the color and durability of the flooring.

Empire Today installed my carpet a few years ago and I was satisfied with it. Recently, I had them put in wood-like flooring as well. I had the flooring installed in two bedrooms. The young man who came out was professional and made me feel easy. I like the color of the flooring and the way that it was put in. It was piece by piece. I was satisfied with the way it looks and the time that it took for the guy to put it in. He has done it very well. I would tell others that Empire Today is a reputable and very good company to go with.

Made an appt. for an in home estimate. Appt. was confirmed. They were to be there between 11 and 1 p.m. They were no call no show so I called. The person who answered the phone put me on hold and called the rep. He did not answer. She offered me $50.00 off my purchase. I declined. I would not do business with a company who can't even get to their first appt. Don't waste your time calling.

Today, August 31st I have been given the runaround for the second week. Installers have an excuse each time they can't come. When I spoke to a representative last week, she guaranteed the installation today for carpet in my master bedroom. I specifically told her that my new bedroom furniture will be delivered on Sept 1st, now I STILL do not have carpet, I will never recommend anyone to Empire carpet!!!

I was presented with Empire's wooden flooring, which was on sale at that time. I had it installed in the living room and the bedroom. I had carpet before and the wooden floor is easier to clean. I like it and I'd recommend this company.

Empire did my wood floor in my living room. So, when I needed a tile in the kitchen, I went with them again. I like the color of the tile flooring that matches our wood floor and the installation process was great. I would tell my friends to go with Empire because the people that they send out to install the flooring are quick, professional, and on time.

I had Empire Today install a carpet upstairs and it was a very good experience. I didn’t have to do the actual bedrooms except for one room and I wanted everything to match and Empire Today had the same carpeting that I wanted. I first used Empire in New York years ago and they did a good job. The second time was down here when we first bought the house. But the guys who put the carpeting in were not that skilled. So when I had Empire come back the third time after we finished the renovation, they made sure that the guys who came here were very good.

I had a carpet installed by Empire Today. I like its color and although it was a little expensive, the quality is good. We just have to vacuum it every day and the vacuum is almost half full. Other than that, the experience with Empire went perfectly and we would recommend them to others.

We called Empire to come out to give my 82 year old mother in law an estimate on flooring. The sales person came out and showed her the product/price and we decided to go with them based on the info that they gave us for the complete job. Once the Installers showed up and asked to be paid in full ahead of starting the job or they couldn’t start so we reluctantly paid and they began to remove up the carpeting and then told us that it needed an additional $930 to level out the floor which we declined.

Our old carpet was 13 years old and it needed to be replaced in the bedroom, living room and the closets. Our sales person was friendly and helpful and assured us that we were replacing our carpet with the same carpet we had so the house would look uniform. We removed the furniture each room for the installation team as requested so they could install the carpet into the empty rooms. The installation team came and installed the carpet. However, there was an issue with the installation. The team cut some carpet wrong and had to come back the next day to finish the closet because they did not have enough to finish the closet. The installation was complete and I paid them $1,700 dollars. The carpet looks crushed and worn after only two years which is strange given that there are only two people in the house and no dogs. Our old carpet withstood a dog, two kids and their friends and my husband and I.

Nothing but a nightmare. Measured incorrectly, sent one guy to install & was too much so instead of one day install it was days. No one knows what they are doing. Scheduling is a huge problem & absolutely no customer service. 3 months after final installation my laminate started buckling. Took weeks & us getting the local new station calling them to finally get the repair scheduled. They rarely answer their phone & when they did they said they were waiting on materials. Took them 3 weeks to get 2 boxes of laminate. Then we find out they did not install a moisture barrier under the padding so the laminate was wet & is now stacked in my driveway. Overpaid for these floors to only have 3 months & they didn’t even haul them away. The previous laminate had been down over 5 years with no problems. Replaced due to remodel, moving a wall & wanted a lighter color.

Empire Today had a good deal that was going on. It was cheaper than anyone else I've looked at. So we had two rugs installed in bedrooms of the same size. While the carpet installed in the second room was perfect, one of the gentlemen came back and he had to straighten the carpet on the first room ‘cause it started to buckle in two places. Despite my experience, when I get ready to get my last room done, I’ll use Empire Today again.

Going with Empire Today was a better value than with the other brands I considered so I did. It was brief and reasonable with Empire's sales reps. The guy showed me the carpet sample and I picked out the one I wanted. It was very easy. I had carpeting installed in my own bedroom and the installer did an excellent job. There was some damage to the nail boards underneath and he replaced those. Also, it's nice to have fresh, new carpet. If anyone asks, I would tell them to go ahead and use Empire.

Empire Today was able to install the outdoor carpet the next day. They were on time and they started right away. They had it down pretty quick. It met our expectations and I would recommend Empire.

After taking time off work, hiring someone to help, and clearing five rooms worth of furniture, installers (that barely spoke any English) show up with wrong carpet. I asked them to stay while I called customer service, turned my back and they left. Nobody cared, nobody would help. Still no carpet. Our rep Matt ** is a lying ** that should not be representing the company, but further no one returned a single call to us. $5k shelled out and not even a phone call? We're sitting in an empty house scrambling to find another company. This is the worst company. Save your money. Do your homework and go with someone else.

People should call Empire Today before they call anybody else because they're not gonna get a better deal. When I gave Empire Today a call to see what they would say, Frank was very helpful. He showed me so many things. I said, "Now, you got me confused." I told him that I have a dog who's a real pet and he suggested something unscratchable. I got the hardwood and it's beautiful. It does great in terms of cleaning too. I haven't wet it yet. I just take it up with a dry mop and it cleans very nicely.

I liked Empire Today's commercial and I got them to install hardwood floor in certain areas of my home. My wife like it and the wood is good for her. I'd tell my friends to come and look.

I had some very nice carpet installed and it went really well with the tile I already had in the house. Nora was fabulous and the two guys who came up and installed the carpet did a great job. They were quick, efficient and clean. Empire was highly recommended by a friend and they have great and wonderful carpets.

I wanted my carpet replaced with one that had the same quality as the one that I had. The reps at Empire Today showed me the best kind and I chose that. So far, I'm very pleased with its quality.

Worst experience. Wasted my two hours in prime evening time. I simply need an estimate but when I went online to book to get scheduled, only 4 days later time was available. I booked it anyway since I had a good experience with before. Unlike the previous experience, no one had called me to confirm. So I called an hour before the scheduled window, asking around what time the rep will be arriving. 1st customer service personnel tried to call the rep but couldn't reach, so she said she left a message to call me. No one called next 30 mins, so I call back.

We have a townhouse, and we had Empire install carpets on the entire upstairs and the living room downstairs. We also had them install blinds. We considered a couple of other companies, but our daughter recommended Empire. She was satisfied with them and we thought that was good enough for us. Chris, the salesman, was very friendly, knowledgeable, and helpful. We had issues with painting and had to work around a bunch of things, and Empire Today was very flexible with us.

I had a carpeting installed by Empire Today in the bedroom. Their pricing was right, and the sales representative was nice to me. He showed me different things and I liked it. The installation team did a nice job. They didn’t take long but it still looked nice. The new carpet made my room look different. When I get out of the bed, I can walk on different carpeting. I was also glad to get the old carpeting up in the room. I’d recommend Empire Today.

I wanted a quicker project and Empire installed the laminate flooring in two of our bedrooms in one day. It was excellent. The new flooring blended well with the others and I like it. It was easy to clean too.

After tearing up old carpets in three rooms and spending days convincing hubby to call Empire, he finally did yay! They were scheduled! And I had plans of slipping in all the other floors on the entire first floor with the order since hubby was on board. They were coming this past Saturday between 1-3. So excited until 3:30 and no one came or called or anything. We called Empire and they just said, "oh well then let's get you rescheduled for next week." NO. How about accommodating us with someone that night or next day or next two days but a week more after staying home all day waiting. No one would have even called!

We are a small therapy suite business and I have two large suites consisting of 3 waiting rooms, 15 offices and conference room which were to be carpeted. If you want a short summary of our experience, just re-read the title, from here on it's long. First the good things: a) the price was reasonable; b) the sales rep was patient with us early on while samples were being chosen as several people had to weigh in; c) according to my operations manager, the installers (when they came) worked hard and did a good job. The carpet does look very nice. For these reasons, and at the urging of the ops mgr, I am giving 2 stars. If it were totally up to me as the boss, I'd give them 1 star.

Terrible experience with Empire. They replaced our carpet with vinyl plank flooring. They kept speaking non-English in front of me, smoked in my garage with my kids around, and did not pick up after themselves. They also broke a statue and cracked our ceramic tile in our bathroom. It's been 2 months and I'm still waiting on someone from Empire to come fix the tile. Someone was suppose to come last week to fix the tile and didn't show. Terrible customer service. I recommend spending the extra money and going with someone local, I wish I would have!

We are already unhappy with Empire's service and the installation hasn’t even started yet!!! We have been postponed twice! We asked for Saturday install which they said was okay, but then found out the rep scheduled us for Monday. My husband works nights and has to sleep all day which was the reason for a Saturday install request. Then on Monday morning we are called to say it would have to be done Tuesday as they did not have enough of the product we ordered in the warehouse. After we spent all day Sunday prepping our house for the install so the installers had everything out of the way! Already we are not confident in this company to do a good job. Very unhappy customers!

We had Empire Today install laminate wood through the whole house, and the guy who installed it did a wonderful job. We really like the whole thing, including the combination of the quarter round and the molding that he put down. It is really nice and it makes each room look larger. Yesterday, however, I was thinking about filing a complaint with the Better Business Bureau. We have this large wall unit with a TV inside. We also had a lot of shelves and other things in there. Empire Today told us we would have to pay $150 for them to move it. We paid the $150 and it was included in the whole cost. However, when the time came for them to move it, there was a lot of electrical things in there that needed to be taken apart.

I was always seeing Empire Today on my phone, so I had laminate flooring from them installed in certain rooms. I love the color. I told my sister and she loved it as well, and she might try them.

The quality of the hardwood floors from Empire Today is great. I had it installed in my living room, through the hallway, and the spare bedroom. The cost was what I expected. Furthermore, it's easy to clean and I like the color. I'm very satisfied with what I have.

My sister and I were talking and she was having her floor done. She let me know how beautiful it was and I said that I would try laminate instead of the carpet. I had laminate flooring installed by Empire Today in our home. I like the color of it, the texture, and the cover. It stays shining and clean and it’s doing well, so far. Empire put it down all right and they had taken all the tiles. They covered it over the end and did what they had to do, and they did a wonderful job. I like their product.

I had Empire Today install waterproof wood laminate in our living room and four bedrooms, and I cannot praise them enough. My experience with them has been excellent. The representative, Randall, was a wonderful man and I couldn't recommend him enough. He was very knowledgeable and courteous. The installers were very courteous as well. They knew exactly what they were doing and they left my home immaculately clean. Also, I knew the maker of Mohawk and it was wonderful.

My sister had Empire Today do her hallway in their home in Florida. I've been there and it was very pretty. I needed to get new flooring for my hallway, living room, and dining room and I told my sister that I was gonna call this other company that just put in carpet in my home. She to go to Empire instead and she called them. Initially, I didn't want to spend more than $3,000 on the flooring, but I ended up paying $3,500. I got that for one year with no interest. Empire Today installed a laminate floor for me and when their guys came in, they were very nice and polite. That day, it was pouring down rain outside and the men made a canopy out here for my home so that nothing would get wet because they had the machine on. They went ahead, took a little break and carried on, and did beautifully. A lot of people come in here and they can't believe how pretty my flooring looks. I was satisfied with my experience and I told my friends about it.

I had waterproof laminated flooring from Empire Today installed in the family room, kitchen, and entryway. Then I had a rug put in my master's bedroom as well. While everything else is about the way I expected it to be, the only drawback is that I had to sleep down overnight for the weekend because they made a mistake on the rug upstairs in the master bedroom.

Well I am sitting here after making all arrangement for carpet installation. Took day off. Got care for dogs. Removed all furniture... Installer comes with carpet about 4 shade lighter than I ordered. I spent about two hours with the consultant making sure I was receiving a brown carpet not caramel, not mauve, we matched the sample to my brown ottoman to make sure it was brown. Well carpet comes looks more taupe than brown and is extremely thinner than sample. I call to notify them and the women who helped me choose the carpet and tile calls back. I began with, "I know it’s not your fault but the sample does not match the carpet that came." I reminded her about the conversation we had about my concerns of getting brown, that’s when she raised her voice and said, "Are you blaming me." and I mean in a really rude and very defensive voice. Then goes to say, "You will never get a carpet to match the sample," still in a angry and rude tone.

We were told that the flooring was guaranteed for life from scratches, fading, and water damage. We were NEVER told the shaving down of doors were our responsibility! Installers came, installed floors, shaved down two doors but left my kitchen door unshaven but removed the flashing! As soon as they left, I opened my kitchen door and my floor is scratched now!

Thank you for your help. Empire has complied and returned my money. Too bad I had to go to this length. It is nice to know that Consumer Affairs really does work.

The sales rep promised us a 2 day install which was never completed. It is over a week later and the job still is not done because they can't get the product now. Nobody has communicated to us, they won't return our calls, the contracted install workers come to our house with their kids??? Seriously? Our sales rep won't return our calls. Garrett ** is his name and his text response after we complained was "That is **". Are you serious? I have special needs relatives and do not appreciate that remark. He is no help and the only thing offered to make this right for a job that is still not done was a $50 refund? Totally ridiculous. Nobody has been helpful or communicating with us and we still have a section of our home with no carpet waiting for the rest of the supply that somehow can't be matched? It is insane. Never use this company.

I had laminate flooring installed in the kitchen, living room, and the hallway by Empire. I liked their coloring. The installers that I had here did not speak English, so I did not know what they were talking about. However, they cleaned up after themselves and put the furniture back. Also, I have a spot in my kitchen that I do not quite understand. It is a dip, so I have to call them to find out what is going on. Other than that, they did a wonderful job. I will recommend them.

Empire Today installed the carpet in our master bedroom. The installation was a very good experience because the one who did it was very, very polite and he answered all the questions we put towards him. I'm completely satisfied with the service. The color of the carpet is perfect. It's not too dark nor too light. It's just what we've been looking for. I looked at another company prior to using Empire Today, but they didn't match up with what I was looking for. When I called Empire Today, I was completely satisfied.

When I called Empire Today, their rep came and gave me a good price. So I told him to do it and I got the one that was on sale for 75% off. I was very happy with it. I had them install carpeting in my living room and the coloring is very well-blended and its thickness was not disappointing. The people who installed it was awesome. They cleaned up their mess afterward. Overall, I had a great experience with Empire Today and I’ve been passing it on to everyone.

Years ago, I had Empire Today do my floor and they did a great job. Because of that, I called them again. However, this time around, my experience was not good. The guy who came here told me that he had to go home and he came back hours later. He also left a forstner. Then, there were three things that were wrong. My rug is all choppy where the molding is supposed to be. Then, the molding doesn't match the floor. They took away my good saddle for my door and they gave me a piece of garbage. I could also see my basement coming up.

I had carpet in the house and the people at Empire Today took them all out and put down laminate flooring. The installers did a good job on that. Then, in the hall, there was some tile flooring and they were gonna take it up and then put the laminate down. But when they got it, they didn’t have to take up the tile. So they were gonna give me a $600 refund on the labor. I kept calling for the refund and it's been six weeks and they said it was taken care of. However, I haven't gotten the credit yet.

We have seen the commercials for Empire Today then we called them and the price seemed to be in our budget and reasonable. We also needed the work done pretty soon and the fact that Empire could be here that same week, we went ahead and went with it. We had carpet down in the basement and on some stairs. We also had the luxury vinyl tiles in the bathroom downstairs. But we weren’t able to do it exactly when they said they would because one day, they called me that morning, said that somebody got sick, and that they couldn’t come in. Then the next day, it was raining and they didn’t wanna do it when it was raining outside. So, it took a few more days than what we thought, but it didn't take three weeks, so that was fine. All in all, Empire was professional, convenient, and easy to work with, and I wouldn’t have a problem recommending them.

The sales person show my wife and I engineer wood one plank perfect wood with little distressed. On the installation day they started to put down something that we never selected. Heavy distressed wood and repaired wood with some type of gray resin or epoxy. The workers started to remove some at my request, not all was taken up. After the job was completed. We still was not happy so I call the contractor he agreed to come back and removed some repaired wood planks about 13. When they returned instead of removing the baseboard and remove the flooring floor he started to cut one out with a circular saw. After I seen what he was doing I stopped him. I informed him you are going to have to take up the floor.

Go with Empire Today. They installed manufactured hardwood in our great room and it was excellent. I chose them for the cost initially and then I like the look on the flooring.

I've had a very good experience with Empire Today. I've heard that they're very good so I went with them. They did a very good job and I was very satisfied with them. They installed rugs in the living room, dining and bedroom. They were on time, fast, and accurate. I didn't have any problems with them. I got the double padding under rugs. The rugs are very soft to walk on and I am happy with the texture.

I am so disappointed that this carpet did not turn out as planned. One and a half years ago I helped my 91 year old grandfather get a new carpet in the living room and hallway of his apartment. We decided on Empire. Early this summer, I noticed a large bump in the middle of the living room that is getting larger every week, and several smaller bumps in the hallway. My grandfather does not use a walker or wheelchair, so there is no reason for this besides poor installation. He had wall to wall carpeting for 40 years with no such issues.

Empire Today came out and brought carpet samples. Then they came back the next day, installed my order, and we finished that afternoon. I liked that they said they could do it the next day and at the time, I was working on the house and trying to get it ready to sell. I got carpet in two bedrooms and the house was empty when they installed it. The installation went perfectly and their work was superb. I was also happy with the quality of the carpet. I was looking for something inexpensive because I'd already spent a lot of money and so far, the flooring has met my expectations.

I used Empire before and because they were supposed to be the cheapest, I went with them again. I got vinyl flooring from them and I had it installed in the living room and in the bedroom. I also wanted vinyl for a very small room which was half the size of my bedroom and living room but Empire was gonna charge me the same price as what I paid them for the living room and the other bedroom. I thought the vinyl should cost between $300 and $400 to put down in the small room but they were gonna charge me over $600 for that. So, I haven't gone back there to do any more work because it felt like they were taking advantage of me. Other than that, I had a good interaction with their rep when I bought the vinyl and the flooring has been fine.

We had carpet installed in our bedrooms. The installation went as it should've, and the installers were courteous and professional. I'd recommend Empire Today.

I had Empire Today install carpet and carpet pads in our stairs and landing and upstairs bedrooms. Two gentlemen showed up in the morning. They originally had the wrong product, so they had to drive back to get a different product. But then, they finished installing it that day and I felt fine about the quality of their work. I've used Empire for a variety of project now. I usually just go with them and I've also recommended the company to friends before.

I had (PUP) carpet installed by Empire about 2 weeks ago and it is now starting to fray everywhere. It also has a seam that has popped up. I have continually tried to contact their customer service only to get the runaround. After 5 calls I finally receive an email with a service request #**. I have tried to make contact since and keep getting a voicemail!!!! My next step is an attorney! I have never seen such unprofessionalism!

I called Empire Today after I had a fellow from a different company come out, and he couldn't do the installation right away. I had a wonderful gentleman from Empire who put in the hardwood floors in my hallway. He really knew what he was doing and he had done it all in a couple of days. I had carpeting there and I had it out, and now I got the hardwood floors. I love it. It has definitely met my expectations. I have hardwood floor elsewhere in my house so I know how to treat it. Empire Today is wonderful and I would recommend them to anybody any time.

Empire Today installed carpet through the whole house. The installers were very efficient and nice. The carpet I got is of fine quality and I like everything about it. I recommend Empire Today to others.

Follow up on reviews of my experiences with Empire Today. My husband called (I was frustrated with the company) and said that he was going to call the company we financed with and have them resolve the flooring problems. Floor fixed!

I had my laminate flooring and some carpets done through Empire Today because they were doing a 50/50/50 discount. The representative that came out for Empire did an excellent job. I'm pretty much satisfied with his performance. I was also pleased with the end result of the laminate flooring and the carpet. I like both the texture and the color. It was the same guy that did all of my flooring and he also did an exceptional job with my stairs.

Empire Today installed wood flooring in our living room. My mom did it with them, so I did it as well. I like that our new flooring is waterproof. I'd tell others to get their floors done by Empire.

My friend recommended Empire Today to me and I had them install laminated flooring in one bedroom. The installers were courteous. They came in, let me look at the floor and asked me if it was the floor I purchased. It was not, but it wasn't the installer's fault. I was between two different types of laminated flooring and I decided on a different one, but the salesman didn't go with it and he didn't put it down. But the installers really wanted me to be satisfied because the floor will cost $1,200 for one bedroom so since they were already here, I just went on with it. I have a sick daughter and there'd be too much for them to go back the next day and I didn't want to deal with that. The installation was quick and efficient. Although I didn't want the new flooring, I kinda like it and it's easy to take care of.

I honestly can't even fully get into how ridiculous my experience was with Empire. Tile installers showing up hours late, lying about why they are late, installers leaving their dirty clothes in my house, a 2 day job that turned into a 5 day job, installers don't speak English, and watching Youtube videos to reinstall toilets after tile had been installed, but the worst thing about all of this is the tile installers broke our stove, and over a month later it still is not fixed, nor have I heard from Empire about getting the issue resolved. Don't use Empire! You will never be able to get a hold of anyone, and if you are lucky enough to get a hold of someone all you'll get is the runaround.

We had carpet installed by Empire Today in our home and it's a lot different from what I had. I like the color, it is comfortable and it has met my expectations.

I had flooring from Empire Today before and they were good. This time, I got flooring for the kitchen and everything went real fast. I was very pleasantly surprised. The flooring has been installed for about five months now and it's been holding up very well.

I had Empire Today put in laminate hardwood flooring in my living room and hallway and carpets in my three bedrooms. I also looked at a few other companies, but they were all a few weeks out. Empire was ready for me in a few days. They were good but there was a couple of things that weren't done that I would have liked to have seen done. The transition pieces between the carpet and the hardwood did not get Liquid Nailed, so I pulled it all back up and redid it myself. I only have five entryways total in my house. So, it was really nothing for me to pull it up. I really like that our new flooring is easy to clean. It has also met my expectations for what I paid for it. I usually refer Empire to anybody who says they need floors because they're readily available and in and out.

I had a very good experience with Empire. I saw them advertised on TV. I called and made an appointment. Then, the representative came and he was very nice. I needed carpeting in my two rooms as the one that was in there was old and shot. I had Empire install two rugs and one floor in the living room. I was very happy.

I liked Empire Today's prices so I had them install carpeting on my steps. The carpet was pet-resistant but not real expensive, and it was decent for what I wanted. Everybody was cordial, and they did professional installation. I was very happy.

I saw Empire's commercial on TV, made the call and went with them since they gave me what I needed -- to have it done the following week. The follow up with the sales rep was excellent. He came over and ran me through what I needed. I told him that I was selling the house so I didn’t need the most fantastic stuff then he recommended a couple of things. We had Empire install carpeting in our entire home. It was a beautiful job. The installers were good and cleaned up after themselves. I was very satisfied with the excellent turnaround on installing the product and good customer service.

My boyfriend liked Empire Today's product. We bought hardwood flooring for our kitchen and I like its color. Our experience is all good.

I had Empire put a rug on my stairs before. This time, I also had them put in a rug on my stairs. I like the color and how it feels.

I've had Empire Today before and they did a good job. So when I needed a carpet, I went with them again. I called them one day and they were here the next day. It was very fast. Their customer service reps and installers were all very good and very nice to me too. I was also able to pay through a credit company. The quality of the carpet I purchased is very good. I like it better than I had last time. It also has padding underneath, so it's kinda nice.

My experience with Empire started on a very positive note with my sales consult. The associate was very helpful with helping us pick the right carpet and making sure we had the warranty we wanted as well and worked to accommodate our request for install dates and times but it went downhill from there. Carpet was installed on 3/3/18 – Tech arrived late and showed up with his wife and child in his truck and he was in a hurry. He then started to inform us that we paid way too much for the carpet and that Empire overcharges for the type of carpet we got and they never honor the warranty. We would have been better getting someone off of Craigslist. He stated the carpet was a little wet as well as it was in the warehouse but that he would cut those areas off.

After checking a couple of other companies, I liked what Empire had to offer. They were also having a sale. I liked the pattern on some tile and I got it installed in my home. The installation was fine and the whole experience went smooth.

I liked Empire Today's reputation and price. They came quickly and we had laminate done throughout the condo. And then we had linoleum done in the bathroom, half bath. Everything was very good with the installation. We don't have to vacuum with the rugs that we had. It's very easy to take care of. I would recommend Empire Today. Different people have come and asked who did our flooring, and I said Empire.

We had vinyl installed in our living room, dining room, and hallway. My wife wanted it done now and Empire was convenient, that was why we did it that way. The installer did a really good job and they were really professional about how they did it. I'm satisfied and the flooring has met my expectations. I felt like it was a little much for what I got.

Angelo sales writes up my order and I pay 2300 delivery day. They ripped me off. I ask the installers, "Why are you putting down that pad? Not what I ordered." They tried to unload all their cheap pad on me. Their response was, "They did not have your pad and we were told to put this down." Luckily I was watching how many other people have they done this to. I call and complain. They said my contract was changed wtf by who I paid for. What I wanted they tried to rip me off thinking I would not know. I requested my money back so I could go with another company.

I called Empire Today and got a rug from them. The rug is very soft and everything has been fine since we purchased it.

I had carpet installed by Empire Today in my family room and on some steps. I had a rough time getting started, but it was all right after I got started. Empire kept calling and changing things. They sent a new person out. I saw they measured everything right but I had to wait until they send another person and they put me off of at least a week. But the second salesman that came out was really good. I was used to people doing things first of the week and have it nice when the weekend comes, but they came on an Easter Monday. They told me they'd come at 8 o'clock in the morning but they got to my house by 4:30.

We had a whole apartment carpeted by Empire Today. They came to the house with the samples, which made us work with them instead of the other companies. Their rep showed us stuff and he was okay. Although, he wasn’t very cooperative when the people came so late to do the installation. I called him about it and he said that the installers had somebody else to do before us. He was quite short about the whole thing. They knew they were carpeting a whole apartment and that it would take a day to do it, so they should have made a plan for this. The carpeting is okay, but I felt that it was an awful lot of money and I was overcharged.

Tech came out to put down flooring and busted my pipes from the wall to the sink. I called Empire and they told me to send estimate and pictures. One week later, I haven't got a call or email on this situation. I call everyday and I get the same runaround, we can't get in touch with your rep. I asked for a supervisor and of course everyday they tell me someone will call. I have not heard from them at ALL. I am totally not satisfied with the service I am getting. Now I have exposed pipes and no one can use the bathroom because I had to turn the water supply off. Please be aware if they have to move anything. The Tech told me, he only have to move the toilet. Now I have $700 in repairs.

First off I should have been wary after the salesmen canceled on me twice beforehand, but I went back and made another appointment. The salesman was polite and did bring lots of samples with him. I was getting all my bedrooms redone and my living room. Choose a carpet and set up a install date which was a Friday. So come Friday I took off work and had my whole house emptied and torn apart ready for the installers. They did show up on time but said they did not bring enough carpet they will be back tomorrow (Sat.) and took off not even doing one room. About an hour later a rep called and told me my carpet would be now on Sun not Sat. because there are no available installers.

Empire Carpet came through. They recognized that the color difference was more than a lot dye problem. They removed the old mauve carpet and replaced the entire house with the proper mushroom colored carpet. It looks awesome. I am very happy with the final response the performance and the installation.

I got bids from different companies and looked at their product. I have two dogs so I wanted something in case I had accidents when they get older, I wouldn’t have to worry about my carpet rotting out. Other companies that I had called on to come out kept calling and telling me they couldn’t make it. That discouraged me from doing business with them. When I called Empire, the salesman came right out and kept his time. He was a little late one time but he called me to tell me he would be there.

A friend suggested Empire and I got them to install different shades of gray vinyl in two bedrooms, a bathroom and a hall. They also did little edging around the flooring and the walls. Though their sales rep was very talkative, he was pretty good and he answered all of my questions. However, I’ve got several places that already came on and I’ve not even had the flooring for six months. The vinyl was laid out properly but the floor wasn’t exactly flat as it needed to be and it shows through on the vinyl. They should’ve said something before they laid it instead of letting me bring it to their attention. I paid all this money yet they said that there was nothing they could do about the problem. I don't recommend them.

I had a carpet for one room installed by Empire. I picked the carpet that was closest to the one I’ve had before because the other two rooms in my house still have the same carpet. The flooring installed was great and the guys did a good job.

I got wood flooring installed by Empire in my entire living room and dining room. I like that it looks great and that it’s always shiny. The guys who installed it were excellent. They worked well and I'd recommend them anytime. I was satisfied with Empire overall.

I had engineered hardwood floor installed over a month ago. Installer showed up with quarter round trim that didn’t match other rooms that Empire installed a few years ago. I made the mistake of believing the salesperson that they would match the trim up later and let them install floor and do the trim later. It’s been over a month and I have called over two dozen times to follow up. They NEVER call you back after saying they will. I have to explain the problem each time I call. Empire makes you pay in full before they start the job. That’s the problem. You have no leverage to get anything fixed. And they DONT CARE BECAUSE THEY HAVE THEIR MONEY. NEVER EVER ORDER OR USE EMPIRE.

The salesperson was awesome...came in, listened and we found a solution for flooring. We ended up choosing laminate and carpet. The schedule date was 3 weeks out...plenty of time for me to take schedule the day off so they could install the laminate. Was called the evening before the install that the color I selected is no longer in stock and I would have to pick another color...weird they found out the day before! So, was told that they would PROMISE to come out the next day if I picked another color. Left work early to meet the sales guy. We picked a new color and he submitted it.

We had just purchased our house in Lawrenceville, GA on October of 2016 and before we moved in, we wanted to remove the carpet and have hardwood floors installed on the first floor. The salesperson was polite and professional. It was a bit pricey but the sales person assured me that it was well worth it because they back their product up with a lifetime warranty and that we had nothing to worry about. So we proceeded with the install. We were very happy initially with the install and the house looked great. Now we are coming up on 2 years, and the floor in my living room is starting to bulge. I called customer service and told them about the problem and they assigned a ticket and told me that someone would be calling me back within 24 hrs. 5 days go by and no call!

Buyer beware. You may be charmed with a very knowledgeable and competent sales person but once they have your commitment they have absolutely no control over the installation if things go poorly. Empire is merely a name that independent contractor work under. My experience: my sales person was wonderful. She walked away with a $17k sale. Installation was to start the next day - carpet and laminate.

I'm leaving this review because my husband and I have 1500 square feet on our main floor that we would like flooring for. Empire today had a Salesman come out to give us a quote. We wanted time to think about it and compare prices. The gentlemen left and came back to our house after 5 minutes. He explained a better deal and we thanked him and said we still wanted to think about it. The next morning we wanted to go forward with the deal and we're unable to connect with the salesman. I called the main line and they assured me that someone would be calling to speak with me.

The other company I looked at first was quite a bit more expensive and I also liked the look of Empire Today's products so I had them install laminate floors in the kitchen and a small piece in the living room. They put white nails in a brown flooring in the kitchen, but when I complained, they sent somebody back and put a finish on it and covered it all up. They were really good about that. However, I've been trying to get the book with the warranty and the maintenance care since May. I've called five times already and each time they tell me that it will be here in two weeks, but I have yet to get one. I'm about ready to call the Better Business Bureau. I'm satisfied with the flooring, but I'm angry about not getting my book.

I really enjoyed my experience with Empire Today. Prior to choosing them, we had looked at Home Depot and those stores, but it was my interaction with Nora in a lead networking group that made me decide to have her come to the house and put the carpeting in. She was such a wonderful rep and she had a really good eye for helping us look at flooring and think about what to put down. I also loved the coloring that went with our wick in the room and I liked that the flooring had a warranty too.

I’ve been a constant customer of Empire Today for years. They offer specials from time to time, like free installation. I wait until they have a sale and a promotion, and I just follow it. More recently, I had them install hardwood floors in the dining area and then the carpet in the living room and the bedroom. The carpet that was there before was also done by them years ago. While the new carpet is fine, there is one area in the dining room with the hardwood floor where I don’t think it was sealed as well as it should’ve been. Other than that, Empire has been of great service. They have been fast and efficient and timely.

I had my living room carpeted by Empire, blue gray carpet. I paid extra for better padding but now no matter which way I vacuum it looks horrible. I have even used two different vacuum cleaners. One was a Kirby. I had planned on having the other rooms of my house carpeted but no I will never use Empire again. They also installed the carpet facing the wrong way. There's a certain way carpet has to be installed. This wasn't the correct direction. I am completely dissatisfied!

It has been almost two weeks and I still have not had my installation completed. Constantly on hold waiting for customer service to pick up. Agents take forever to call you back. Supervisors had no idea regarding jobs that did not get completed to support you. Famous line I received, "I will look into it and get back to you. I will have your service representative call you."

I had Empire Today install tiles in my kitchen and vinyl flooring that looks like hardwood in my living room. The new flooring keeps the house cleaner. I got great service from Empire and everything was fine.

It's been a few months since we had Empire Today install interlocking plank in our dining room, living room, and hallway. We saw their ad on television, faxed them and then called. We talked to their customer service rep and then we had the salesman come to the house. From there, we had two installers come and do the job. The installers got it done in one day and did a great job. They moved a lot of stuff, did their cutting outside which amazed me, and did a good clean up.

I had hardwood floor installed by Empire Today all through my house. Empire's cheaper than other companies, and I liked the way my flooring looks.

When you buy a carpet at Menards for $800, do you expect to get customer service? No, not really. When you buy for a national company selling "premium" carpet, you pay $5000, but you get Menards kind of service, why??? I expect and insist on great customer service but after 4 months' time, over 6 hours on the phone, I called the sales guy who came to my house within a week. My wife and I explained how many times we called, and asked why our carpet is wearing so fast after less than two years of installation. The sales guy said he had a hard time contacting customer service. He is going to tell someone at customer service, but it remains to be seen if we will start getting real customer service. Empire carpet company is the worst customer service we have ever experienced. Buyer beware!!!

The gentleman who came to my home was punctual, professional and hardworking. He was respectful to my husband and I and respectful of our home. He is a great ceramic tile installer. I am so grateful for my new quality tile floor and a professional who was conscientious of his work.

The first appointment for an estimate I had set up was for August 4th which was a Saturday. It was a beautiful day but we stayed home all day waiting for Empire to show up. About a half hour after the window of time passed that they give you for the appointment, my husband called to see what happened. He was told that the manager should have called and let us know that they had a scheduling conflict and were unable to make it. Nobody called or emailed us. The woman apologized and gave us a $50 credit for future use if we decided to go with Empire.

I had some laminate flooring done in one sunroom. We thought about Home Depot but they didn’t come through so we went with Empire Today. The first time they sent a person out, she was kind of unprofessional. She couldn’t answer our questions. We called back and got this other guy, Jon. He was professional, a gentleman and he knew his craft. He had installed the tile and carpet and we got a good floor. However, Empire is a hit and miss now, because I called another time and I asked for the particular person but he sent that same young lady back out and that wasn’t right. She had some issues and we couldn’t deal with her. I said to rep, “You got the guy’s name?” He laughed and he answered, “Yeah. We’ll send him out.”

We looked around and we heard that Empire Today was really good. My son, James, had them install a carpet in my house. The reps were very helpful and my interactions with them were great. They talked to me about the pricing and gave me plenty of options. I really liked the two installers that came out and Empire did a good job in hiring them. They were the most well-mannered guys and they even asked for permission to use the restroom. They were also quick and they cleaned up and vacuumed. The quality of the work that they did was amazing. My carpet turned out well and I get plenty of compliments on it. I like its color and it's nice to run around barefoot on it. I could tell that it has high quality padding because it's soft to walk on. Also, the price was reasonable. I'd recommend Empire any minute.

If you're considering Empire Today, give them a call. Some friends of ours used Empire Today and they gave me the name. Our house is rustic so we got some rustic laminated flooring installed by a very good team. We have the 7-inch-wide planks which we like better. It is like a worn look and it got knots which is what we wanted. We also matched our wood moldings. It's all a good fit and the new flooring looks nice.

This company is scamming customers. I had a sales guy come out and measure. He gave me a quote on which was much higher than all other offers that I had received. When I said I would think about it, he would not leave my house. He kept making calls and stating he was working to get the bid down. I gave in and finally just agreed. After installation, I had an entire room of carpet left over. Obviously, the rooms were not measured correctly. There were no adjustments to the price.

Everything went very smoothly, the house looks great and it was all done in a day. I'm very happy with the experience. The price was reasonable. I would recommend this to a friend. I give Empire Today a five star rating.

My experience with Empire started on a very positive note with my sales consult. The associate was very helpful and worked to accommodate my request for needed install dates and times but it went downhill from there. The install did not start on time and the installers did not have proper Equipment so they quickly left and arrived hours later. They rushed through the job made a huge mess and broke my grandson's bed and didn't say a word. Satisfaction with the job or the service? No.

Estimate complete. Installation set and confirmed 3 weeks after estimate. I Stripped all carpet and padding out of house to prep for installation cleaned and removed 90% of furniture! Morning of installation I receive voicemail no trim available in brown but they will try to get! 6 hours later they show up with white trim. Not brown. And they are 18 year old amateur installer that can't speak English! THIS was a $6000 job! And still have plywood FLOORS prepared for them with no set date for installation corrected! I TOLD THEM to "Go home. You're not butchering Oak FLOORS with white trim!" And don't know if they will install carpet Friday upstairs?

I like that I was able to get a good quality pad underneath the carpeting I got from Empire Today. It’s a 14 x 15 addition in my family room. The people from Empire were all really easy to work with. The guys that were here to install were very good and polite, and they seemed to be happy with their jobs. Also, they showed up during the blizzard to install the carpeting, and it was as clean as a whistle when they left.

Recently, Empire Today installed carpet in my family room, two bedrooms and bathroom. Their workers and their salesman were very good. However, I have a couple of ridges in my kitchen though that I’m not too happy about. I can see a line from the top. Still, other than that, the work has been fine. I was happy with Empire's service, so I stuck with them and they have proven to be satisfactory. I have already mentioned them to friends. I would definitely recommend this company.

We had carpet installed in two bedrooms, the office, the living room and dining room, and we like it. I compared Empire to two other people that were in town and they came under like $1,200 cheaper than the other two. They also got it done quicker. However, the salesman should have mentioned that if we got the thickest padding, we would have trouble shutting our doors. Other than that, everything went great and it was smooth sailing. The guys were nice, kind, considerate and perfect gentlemen. I have a bad back and anything I asked them to do, they did it. They had no problem moving stuff. They did the work and didn't leave a mess behind. It was amazing. They even came back and made an adjustment on the closet door where at least I could get it open. I'd recommend Empire. I had some questions and problems but they were right on it. They were willing to get out right away and resolve any issues.

I liked how Empire Today came in and professionally laid the carpet. It's amazing that you wonder how they were gonna move that big piece of floor and they knew exactly what they were doing. Also, they were very nice to deal with. I had one incident where they forgot to plug in the thing for the telephone. It was a little man that reached his hand around and he just plugged it right in. They came back and it was a quick fix.

So far we are very please. The guy done a great job. Was a very hard worker and fast his name is Isarel. He was by himself, worked hard and fast, very polite and on time. We would recommend Empire Today to other people.

I am writing about a matter involving the cancellation of an order placed on or about April 10, 2018. I did cancel this order after the 7 day period, but I did expected a full refund of the deposit. When the salesman came to my home, I decided on some carpet and agreed to the price. The salesman commenced typing on his phone to complete the sale. I wrote the deposit check, and the next day, documents arrived at my home from Luna by FedEx. At no time did I speak with anyone other than the salesman. At no time did I sign ANYTHING. At no time did he explain the 15% penalty for late cancellation, no any other conditions of contract. I was taken aback when I received a check for less than half of my deposit as my refund. I believe that your company just takes advantage of older adults. NEVER DO BUSINESS THIS SHAM COMPANY.

We scheduled the install with our sales rep and set up financing. We were told on the day of the install they'd ask for COD (cash on delivery) but we should just show them the paperwork stating we are financing and we will be good to go. Sure enough, the installer asked for COD and we showed him the paperwork, however, when he called it in Empire had no record of our financing and downpayment and Empire said we owed more than we had signed off on. I sat on hold with customer service for 40 minutes until it was resolved.

We had our carpeting done through Empire Today and I like the carpet. It was a stain-guarded, pet-proof carpet and was one of the best carpets out there, but the salesperson was pretty misleading on the interest rate for the carpeting. He said it was 0% and it came back at 9.99%. I called him on it and he said, “No, I never said that.” I said, “Yes, you did or I never would’ve signed up for it.”

I saw Empire Today advertised on TV. A friend of mine also got them, so I looked into them. The salesman who came was all right, but what I didn’t like about him was that when he asked me what was the price I wanted and I told him I wanted something that I like, he kept asking me for the price range. I didn't like the first product that I picked out too. When the guy came to put it down, he showed it to me and it was fake wood. It looked cheap, so I went with the tile for my kitchen. The man who installed the tiles was the best. He came at 8:30 in the morning and left at 1:30 the next morning, and he laid everything down. It was perfect. I was very pleased with him. The flooring looks good and clean, and I'm happy with it. I'd tell people to check out Empire Today.

I am very happy with the carpeting installed by Empire Today. There's plushness as well as elegance to it. It is also a good product. While the team from Empire did a fine job installing the carpet, there was a little language barrier. Their rep was also a little hard to get a hold of. Other than that, the work Empire did was good.

On 3 separate occasions Empire failed to appear for a carpet installation in my home. On each occasion they did not give any notice until well into the evening (after 8 pm). In spite of assurances from someone in the corporate office (a Bill **, at extension ** did not exist when I called back due to their failure to show for the 3rd installation) the installers never came nor were they able to be reached by phone by the customer support staff or myself. This fiasco caused lost wages for my fiancée and tremendous frustration for both of us. Needless to say I have demanded a refund of the deposit and I will be hiring Home Depot, a more reputable company. Warning to consumers. Don't be fooled by the TV commercials that show a kindly smiling middle aged man rolling out carpet. Empire takes your money and has no control over the actions of the contracted installers.

Horrible customer service!!! I called last week and they scheduled for Friday between 7 pm - 9 pm. Called me at 5 pm to say their sales person could not make it. OK... So reschedule for Tuesday 7-9 pm. Waiting until 10 and no one showed up. I called this morning and I was told that the sales person wasn't assigned to me. And had the nerve to ask for another reschedule. They are advertising everywhere but do not have the staff to fulfill their clients. Customer service at ITS WORST!!!

I can't begin to describe how disappointed I have been with my experience with Empire. The Baltimore office was the primary disappointment. The sales experience was the only reason my review gets one star - at least this was pleasant and he was professional. The problems began with the installation. We purchased the new hypo-allergenic carpet. On the day of installation, there were 3 guys that showed up and got the carpet in the room, but they soon discovered they did not have the proper tools and materials to install this new carpet. That should have been my first clue that I would need different installers. They said they would come out the next day (a Saturday) to finish the job. They were late the next day and held up our evening.

I’ve been dealing with Empire Today for some years now. I had them do the whole inside of my home and they did a good job. So I got them again and had them install some carpets in February. The reps did what they came to do and my interactions with them were okay. The installation team did a good job as well. I would refer my friends to Empire Today.

A little lady approached me to go with another flooring brand but Empire did not do that. So, I went with them. I got some vinyl plank which was installed in the master bedroom of my home. I was satisfied with the work and the new flooring has met my expectations very well. However, I was puzzled when Empire made a call saying that I was scheduled for an appointment that day, that their reps supposed to be here between 9:00 and 11:00 in the morning, but I should not to call Empire if their reps were not yet here yet because they didn't know when they'd be here. Then, their reps didn’t get here until 1:00 in the afternoon. Other than that, the people that brought the products were very knowledgeable, very helpful, and thorough in helping me decide what would be the best product to use.

Empire Today came out and did a free estimate. I got them put in a Berber carpet in my living room, and I like that it’s easy to take care of.

I looked at several other companies and Empire Today was better. However, I had two of their salespersons come to different locations and they didn’t know what they were doing. They couldn’t get the floor and the measurement right as well as the price so they had to send another salesperson out who finally got us through. The communication with the installer was wonderful though. I had one carpet installed in three bedrooms and living room and then another one, in two bedrooms and the hall. I've had a great experience with Empire Today and I've recommended them to several friends who got them to do some work.

We had carpet installed by Empire Today. They have better quality at a lower cost compared to other companies. They also had a better selection for us to choose from and we also liked the patterns they had. We got a pet resistant carpet, and I like it. The dogs don't often have accidents anymore 'cause they're a bit older, but when they do, it's easy to clean up.

The installation department of this company needs a serious revamping! I was scheduled for installation today (a date the company picked) and was told they would arrive at my residence at 12. However, when I called the company at 2:00 to find out why they not yet arrived, I was told that the installer was on another job and would come out tomorrow. But wait, I already took the day off work and displaced my 98 year old father in preparation for the installation. Shouldn't the installation team know their schedules and how much approximate time a single job should take?

EXCELLENT WORK - GREAT SERVICE - they arrived an time, they were and did their work precisely. They granted a refund when wood was found under carpet on staircase (which had been calculated into total package). I have recommended this company to my friends.

We started with a real bang, when I fell on the floor from slipping on the plank they brought in to make sure they had the right color. Set it on the hall floor that was also wood finish looking vinyl flooring. I didn't see it and when I stepped on it, it was like ice, and I fell on my right knee. It still hurts.

Back in 2000, I was living in Carson, California and had Berber carpet installed through Empire Today. I was really happy about the work they did so I called them back when I moved down here. I had the Berber again, a tighter one this time, but when they put it next to my tile, they had to re-fix it. The carpet was unraveling. It's like when you get a string and pull it, you're messing up the whole thing. So, I called Empire back, they came back and glued it. They told me that if I see a snag where it looks like it's coming a little, not to pull it. Because of what happened, they gave me a discount.

Home Depot is a whole lot cheaper than Empire Today. But because I needed to have a carpet put in right away, I went with Empire. Right now though, I don't like the carpet I have because the color is a little off and it is more suited for a bedroom. I should have gone with the regular carpet. I saw other carpets, but it all went back to this carpet that I have which is more expensive and has the padding underneath that I don't like. I like the regular padding and I thought that was what they were gonna put in. Also, where they had put together the carpet from the little hallway to the living room, I can see where it's going to come apart eventually. Nevertheless, the people from Empire Today were great in putting in the carpet.

I was really impressed with the lady from Empire Today who came and gave me the estimates. She knew exactly what she was talking about. I had laminate and hardwood flooring done in two of my bedrooms. I’m really happy with the products that I got. It looks nice. Empire Today is a good company. It’s expensive but you get what you pay for.

If you live in the Denver metro area DO NOT consider Empire Today. I initially contacted them concerning installation of carpeting for most of my home. After meeting with a consultant and receiving 3 different estimates...which I thought was very shady...one offer was good just for that day. She assured me I could get that price for the carpet with only a 50.00 fee. I agreed to the price and paid the 50.00. I was set to have the carpet installed when my hot water heater exploded. I had to cancel the carpet installation due to obvious budget issues. When I tried to cancel the installation I was first placed on hold for over 20 minutes after being transferred to the "cancellation department." This departments sole purpose is to do everything in their power to persuade you to keep the contract. Their tactics were completely and utterly unscrupulous.

I had carpeting installed in my living room and dining room by Empire Today. I wanted something that lasts as long as I do and so far it's been very good. The installers were very nice, as was the salesman who explained everything. They did a wonderful job.

We wanted hardwood and we were gonna do the hardwood set 70% off. We picked one and they came out to measure but then the Empire reps said they couldn't lay a floor on the whole area because it wasn’t level and they don’t remove the carpeting anymore. I had to pay somebody to take the carpeting off and take it away which was different than my other experience.

I went with Empire Today because they had a sale going on. I purchased laminate wood flooring from them. I liked that it had the shaving look and the knots in it, and it looked more like wood than the other ones. So far, it has been doing good. Empire was quick and great, and they got everything down really good.

My floor was first installed last year, install crew did a very poor job, they beat the ends of the flooring so hard that it made it buckle and cause damage to the flooring. They came back this year 2018 and replaced my floor. This time they didn't put it together good enough so now I have gaps and it's buckling and swelling at the joints once again. It's a Mohawk product being installed by Empire today. I would much rather have my vinyl floor that I put in myself. I paid $5,000 for my floor. I am very unhappy with the flooring and with the company.

When I had the sales rep came out he was very helpful and very knowledgeable. I thought this would be a very smooth and wonderful experience as a first time home buyer looking to do home improvements. The date was set for installers to come out, I get a phone call that something happened and it would need to be rescheduled. I was not upset. Things happen. It got rescheduled and the day of I get a phone call from a very rude girl, very unprofessional. I demanded to talk to a supervisor. He told me as with any business things like this happen. No. Things like this do not just keep happening! It was very unprofessional and especially waiting last minute to call me and inform me.

I moved in with my daughter and her family and I wanted to get the old carpeting off the floor of my bedroom. With five kids, it turned into a mess. I wanted hardwood floors and I needed somebody to come to the house and show me everything. People help me make a decision by how they act and I liked the salesman from Empire Today who came out. He seemed seasoned and he was very friendly. I also felt comfortable with him being in the house. So, I had Empire install hardwood flooring and the gentleman who came here was polite and very professional. He cleaned up as well and did a very nice job. The flooring met every expectation I had and with these hardwood floors, I just take a mop and everything comes up. If a 5-year-old spills something on the floor, I can just wipe it up right away and there'd be nothing sticky there. Empire Today was absolutely wonderful.

We had a carpet from Empire Today installed in our living room. Everything went well with the first installation but the last one took a long time. Also, I was kind of peeved about how long it took to put up the carpet. Still, when the installer said it was ordered and by the time they got here, it was just a matter of getting it done. Everything was in order and the carpeting was beautiful. I’m very happy with the job that was done.

We’ve been using Empire for 20 years because we owned apartments. I live with my son and his wife now and they’ve always used Empire too, and it’s always been a good experience. They’ve always been there when they said they would, and they cooperated when we had to have a delay because I was helping my daughter buy a home. We had to do a lot of extra things and had to postpone until they got all of the extra stuff done with a short sale, and Empire was very good to cooperate with us on that. We also like the way they do furniture and put stuff back. It’s a big help to us.

I settled with Empire since I thought it was easier but wasted a lot of time. They failed to schedule correctly initially and canceled day-off on two separate occasions. I have now lost that off time at work. My family worked to get everything off of our main floor including a professional removing our pedestal sink. Due to the continuous rescheduling and general lack of concern from Empire I wound up canceling my entire tile project with them. Do yourself a favor and use a local professional instead of this careless big box company.

I called to check prices on some new floors. Empire came the next day. Informed me on my options and gave me a more than reasonable and competitive price. By 9 am the following day, they were installing my floors. The job was as close to perfect as you could get. Very fast, clean, and they did an exceptional job. I'm a customer for life. Thanks.

I’ve been doing business with Empire for a lot of years. They always give me what they say they’ll give me when they say they’ll do it. Plus, the people who do the work have always been excellent. They do a great job and clean up after. There was only one time when I had an issue with Empire. Many years ago, I had my family room, kitchen, and hallway done with tile. In the kitchen, around my cupboards, they put the molding down. A couple of years later, one piece of the molding swelled up really bad and had to be replaced. Since it’s a molding that only Empire Today carries, I contacted them about getting this piece of molding which was exactly two and a half feet long. I was told that they would have to send a repairman out with that and that it was gonna cost me some ungodly amount of money.

I had Empire Today install carpeting in my living room, hallway and two bedrooms. Their team did the installation properly but they semi-damaged one of my closet doors. They dirtied up one of my white doors that was just painted with black fingerprints and I had to clean off. Then a couple days later, I discovered that they had semi-minorly scratched my brand new stainless steel refrigerator. They could have been a little more careful. Nevertheless, the carpet looks good and it was decent work at a decent price.

Empire Today did carpets for me 25 years ago. This time, I got some estimates from other companies but Empire was a bit cheaper. I purchased a carpet from them and had them do the installation which went well. The installers came out, moved everything and put the carpet down. I like my new carpet and am very satisfied.

We got new laminate flooring from Empire Today for the bedroom and it's great. We used to have an old carpeting in there and my husband who has COPD said that the carpeting was bothering his lungs. Having used Empire before, we told them about what others offered us and Empire made us an offer. They had a good deal going on so we went with them and both their reps and installers were good.

I had hardwood in the kitchen and tile in the bathrooms installed by Empire Today. I looked at other flooring brands, but they were the best so I went with them. We had a linoleum before in the kitchen and the bathrooms and we were ready to get rid of that. So far, the flooring that we got from Empire has met our expectations and has been going okay for us.

I love the wood flooring for my beam that Empire Today did for me. The team came at 9:00, installed the flooring well, did what they needed to do and went so fast. They were through at 12:00, which was a reasonable amount of time. Dealing with somebody else, it would have taken 2 or 3 days to get the job done. I like the light brown flooring and I try to keep the floor shining with a wax that I bought. So far, the flooring is meeting my expectations well. I'm glad I went with Empire Today as the people I talked to were so friendly and nice. I have been recommending them to different people.

I have had a terrible experience with this company. The empire representative that came to my house assured me that two separate carpet installs would not be an issue and that if I wanted to change my mind about the carpet color to just call him. I decided to go with a different color two weeks before my first install. I spoke to him directly and sent him a text and he said it was no problem. When the carpet came my husband was told it was bamboo the color I wanted it changed to but when I came home I realized that it was mindful color I had originally picked. So the representative lied to me and the installers lied to my husband.

Several people where I live have had Empire Today and they seemed to have had a good experience so I took a chance on them too. I live on the first floor of a condo and the floor is cement. I would have loved to have gone with wood flooring but the floor is too cold, so I bought extra thick padding and it’s wonderful. I had carpeting and the padding installed in the living room, dining room, and hall. I love my new carpet which is like an off-white in color. It’s lovely and I'm very pleased with it.

We have had Empire do four projects in our home and rental property in the past with no issues. We decided to use them for a simple flooring replacement on our basement steps and landing. After taking two days off work to get it done, it’s still unfinished and what’s there hasn’t been properly installed. Our complaint was supposedly “expedited” to a customer service manager who does not return our calls. Installers have always been late and don’t seem to know what they are doing. We’ve asked for different installers and at this point have been told we won’t know until the day of the third try to get this done whether they can come in the morning or afternoon. I am beyond angry and would not recommend this company. Spend the extra money to save yourself frustration and vacation days.

I purchased laminate wood flooring from 'Empire Today' just over a year ago. Initially installed in April 2017. When the installer arrived, he was by himself (was supposed to be 2 installers). He asked for payment although I had arranged financing with the salesman. Managed to get that cleared up for him to begin the install. As he was alone, it took him until almost 10pm to finish. He also had not been informed that he needed to level part of the subfloor, another oversight by the salesman. A couple of weeks went by when we noticed the floor was sagging badly in one area. Called them out to inspect, and they agreed it needed to be fixed. They came back out and re-leveled the floor and put back together (it took 2 appointments as the first time they showed up, they didn't have the materials needed).

I liked Empire's timing and cost. They put in a carpet on the stairway and upstairs hall, and a hardwood floor in the living room. The installation people on the hardwood floors were superlative and so was the guy who did the carpet. They were fast and efficient, and they cleaned up after themselves. The carpet and the hardwood are wonderful. I sent Empire customer service an email after the installation telling them how pleased I was and I also told the man who came to talk to me about the carpet how pleased I was with the hardwood floor.

I've had Empire before with my carpets and I had one of my rooms done. I thought I would try them and see if their price is a little better and it was. I could only afford two rooms at that time. I liked the guys who did the floor. They did a nice job and they were easy to work with. There was one board that seemed to be a little different but it was nothing serious. We've had carpet our whole life and although switching to a hard floor is kinda different, it was what we wanted because of our dogs. My dogs are older and I was getting tired of cleaning up messes. Now, I can clean up the floor really quick and be done with it.

I had wood flooring installed by Empire Today. We had a few appraisals done before, but Empire's price, as well as the convenience of it, were a little better. The speed of it was very good, too -- next week availability. They did three rooms in a day, and they were great. The flooring has been holding up very well.

Empire Today installed carpet in my living room, bedroom, and hallway. I went with Empire for the price, plus, I knew the sales manager. The installation was good. They arrived on time and were helpful in moving things that I couldn’t. They also cleaned up. One of my neighbors saw the carpet and went with Empire as well.

I wouldn't go to anybody else. Empire Today is the oldest one that is still in business and I've never heard anything bad about them. We had a rug installed in our front room and Empire Today was fantastic. Our carpet was in here the day after and they gave absolutely great service. I have never had a company that was pleasant and respectful straight up. There was no complaint about anything, all the way down from their salesman to the sweet little people who came in and installed the rug. I love it and I would use them again.

I am a returning customer and had no issues the first time several years ago. However this time it started with a no call/no show on the est for carpet for 2 rooms. Ok whatever. Made a new one. So I order the carpet, give deposit and tell them that I needed an afternoon appointment. They said no issue with that and added a note. Day of the appointment I wait all day and get no call, email, etc and no one ever showed. So I call customer service and make a new appointment. After speaking to a manager same thing. Need an afternoon appointment and again they say Np and make a note.

I got the flooring of my bedroom done by Empire Today a long time ago. They installed carpeting for me twice. Also, they put in vinyl laminate flooring in strips in my downstairs area. It looked like wood but it wasn’t wood, and it looked really nice. I’m planning on getting the upstairs area and our kitchen done too, but that would be another $100 and I don’t have the credit to do that right now. I also need carpeting in my other bedroom, but I want to hold off on that for a little bit. Nevertheless, Empire did an excellent job and I loved my new flooring. Everything went very well and I was very satisfied.

I’ve used Empire Today years ago when I was in construction. I like the expertise that they put into the quality of their installations. This last time, I had them install carpet in two specific rooms in my home. I'm 65 and I’m disabled now. I have a custom staircase and the installer figured it was gonna take two or three hours to do it, and it took him eight. Still, when he was done, the work was impeccable. He even took pictures to take with him to show people what they had done there.

I’ve been using Empire Today for years and my whole house was done by them. When I needed flooring for my living room and dining room, that was who I went with. First, they installed linoleum but it bubbled up so bad because it was damp underneath, so I had to complain and complain about that. They finally came out and picked it up, then they put the new stuff down. But it was still the same way, so they had to pick it up again. We had to wait about two weeks for the floor to dry before they came back out to put the floor down again. So, I had a bare and ugly floor for about two weeks. I had little changes with that and they ended up doing laminate in that area. All in all, it took from April to July to get the work done.

I'm submitting this review on behalf of my sister, and you'll find out why shortly. She hired Empire Today to install LVT and carpet in her 3-story townhome. They had to remove the washer/dryer and a toilet to install the floors but when they re-installed the washer, they did it incorrectly and it flooded all 3 floors of her home. All floors, walls, and the ceiling of her 2nd floor had to be removed to get rid of all the moisture.

Today I had a rep from Empire come to my house for an estimate. On arrival, I told him that I wanted our stairs carpeted because our dogs slide when they go up and down the hardwood stairs. He did not listen to me and kept suggesting that we put a "strip" of rug on each stair to match the trim. I finally just agreed with him so I could get through the estimate and get him gone. Then, I found out the estimate was a hefty 1,200 dollars, which was much higher than I expected. I told him I must check and approve with my fiance before I can confirm if we will move forward. This is when his demeanor immediately changed.

We had hardwood floors installed throughout our entire house (over 2,000 sq. Ft!) about 2 months ago. The install went well but we quickly noticed that the floors creaked terribly. It sounds like you are walking on bubble wrap. We were able to get 2 different employees from Empire come out and inspect the floors. Both confirmed that the material was faulty. Both employees ensured someone would be in touch with us to resolve the problem. At this point, we just want the material ripped out and to never deal with them again. We have contacted our “Customer Service Manager” on a DAILY BASIS for almost 2 weeks. We also contact the corporate office and are told “someone will contact us in 24 hours.” We are still waiting for someone in customer service to contact us and will continue to call on a daily basis until this issue is resolved. Bottom line, DO NOT EVER USE EMPIRE. They have the worst customer service ever!

I just recently purchased a new home and the carpets were terrible so I decided to go with laminate flooring. I contacted Empire and their customer service was great, they were able to send someone out for an estimate right away. The person doing the estimate seemed very knowledgeable, was able to answer my questions and able to help match me with the best flooring product. I was leaving on vacation so I scheduled install 2 1/2 weeks out for July 16. On July 14 Empire called and said that my product still wasn't in and they weren't sure it would be on time. I said OK and asked them to call on Monday (the 16th) to let me know when they thought the product would be in.

Our family's experience has been horrible since the beginning. On 4/16/2018 my husband and I met with an Empire representative or floor sales person to see some hard wood floor samples. After agreeing what we wanted documentation was submitted for installation and financing was set in place. After that everything went downhill from installation, wrong materials, delays, bad customer service, lack of respect and communication. This is not what we expected from a reputable company we're at a point where we're considering legal action be taken. My husband and I have talked to people in Texas, and the contractor supervisor from Tulsa and all we're getting is the run around and no solution. The problem we're having with our hardwoods is that the material was not left in our home to climate because it was being rushed from Texas since they messed up our orders the first time.

My flooring was supposed to be installed on Monday July 30th. I called customer service at 8am to see when an installer would be calling me. They told me they tried to get a hold of the market but left a message & asked me to call back around 10:30am. I called again at 10:40. Spoke with customer service, still no answer on when an installer will be calling me. She said she left message with installer and installer would be calling me back. Turk ** called at 11:30 to let me know that the truck was loaded but my laminate wasn't, so how do you load without product? He said he'd call RDC and get back to me in 1/2 hour but never did. I called customer service again for the 3rd time, she said she left messages with everyone she could. Turk ** called at 3:30 to tell me that they did not have enough product and they will not be out to install today & would let me know by end of the day with a status. Which he did not let me know anything.

Worst experience ever!!! Bought a house, needed flooring, my sons said use Empire good "TRUSTED COMPANY". I called spoke with customer service and had a appointment within couple days. Great right!!! The lady came met with me my son and his wife going over flooring choices, went over how we want something strong durable and scratch resistant. Great, "How much do you want to spend". I told her, “I want top of the line, want it to last,” so we picked it out and I was happy paid my deposit. Done deal right??? The installer was already mad cause they screwed up my order, I said, “Please do baseboards in the bedroom first for bed was on it way to be installed.” He protested he does not do baseboard it is carpet guy.

Our house is 18 years old and had the antique cherry color for the flooring. But when I checked, it was no longer available. I wanted to go with a different color anyway. I had Empire Today put down hardwood floor in the large family room. The guy brought the hardwood in and laid it down next to our flooring so I just matched it according to the grain with a little darker color because even though our house is an open floor plan, it was a separate room.

Empire Today put in carpet in every room I had. I liked their promptness and that they were there when they said they were gonna be there. They made me feel like they do everything that they say they are gonna do. Since getting my new flooring, everything has been good.

Empire Today had ads and their name stuck in my mind, so I called them. A very nice rep came and I told him that I live on Social so I can’t go very high in price. Then he showed me samples and I picked out one that's two-tone and it was absolutely gorgeous when they put it down. I didn’t think it was gonna look that good. I have very bad feet and it's very cushy and soft to walk on. I love it.

Empire Today was recommended by a good friend of mine and I had them install a carpet. I picked the design and the carpet is awesome. It looks appealing in my dining room. Empire did a great job and I would recommend them to friends.

Empire never showed up on the date the vinyl was originally scheduled to be installed, Saturday, June 30, 2018. That appointment had been set probably a month before. I tried calling the installation department all day, their installation department voicemail was "not accepting messages," I tried customer service and left a dozen messages on that line and never got a return call. I finally called the new appointment line and was told that someone would call me on Monday and that I had cancelled the installation, which I didn't. I wouldn't have spent an entire Saturday sitting at home trying to call Empire if I had cancelled the installation.

I needed hardwood flooring and carpet for my home and my wife called Empire Today and they sent out a salesman. He went over things with us and we decided to have it done. The guy who did the installation was good and my wife likes the flooring very much. I'm satisfied with the job and I will recommend Empire Today.

The young saleslady who came out was very good and knowledgeable, and she helped my wife choose a color for the carpet. The installation process was also excellent and the workers were very competent. I know about workmanship, and the workmanship was first class. The whole experience was fine and the new carpeting on the stairs has met all of our expectations. Our daughter recommended Empire Today and I would recommend it to a friend, certainly.

Empire Today met my price. So, I had them put down the kitchen floor and it's linoleum. Their rep who came out was good.

One of my friends works for Empire and my wife organized the installation of a carpet from them. It was for the basement so the main concern was we wanted it to be durable and easily cleanable. We didn’t want it to be able to get a bunch of dirt on it. The sales rep was real good. And the installers were nice. They took care of business and it was all seamless. I’d recommend Empire to people.

I had some tile flooring installed in the kitchen and the washroom. I went with Empire because of the selection that they have. The flooring that was installed met my expectations. It’s tile but it still has the wood look so I really like that.

I had vinyl planking put down in my kitchen and bathroom, and carpet throughout the rest. I looked at installing it myself through Home Depot and Lowe’s, but decided I didn’t want to get involved in it. So, I did some research online and read the reviews that people write in. The determining factor was Empire didn’t really have that many bad reviews where everybody else had a lot. So we had the flooring installed by them and it was perfect. They were fast and courteous too, and they cleaned up after themselves as well. It was phenomenal. I would highly recommend them to anybody.

I got a carpet from Empire Today before and a few months ago I went with them again to have new carpeting installed. I wanted something for heavy traffic and the new flooring has held up to my expectation so far.

I scheduled an appointment with Empire for 26 July between 4-6 PM. They did not show; I called customer service and they did patch me through to the rep; he stated he did not know of our appointment. I told him I had a confirmation number for it. He promised to be at our house @ 8PM same evening because he lives in our town. He called at 9PMish after I had texted him and said if he was not at the house at 9AM next day to forget. He immediately called and said he had a dental appointment and could be here at noon...ok one last chance. Well he arrived stating various reasons for the night before (sure). He measured our master bedroom for hardwood flooring; brought in samples which might match our other hardwood flooring (we have the SKU# and name of our flooring and asked if they could order it-No they couldn’t) and then we started to discuss price.

I contacted Empire to put in wood and tile flooring in my home. The first installation (wood) went great. The installers were nice, knowledgeable, and efficient. Our tile has been a different story. We had too much moisture in our subflooring when they came to install the tile so we had to set up a later date for install to allow the wood to dry. All of our flooring was ripped up in half of our house and no one ever contacted me from Empire to follow up on when they would return or when the next install was scheduled for. I had to contact them after it had been a week to find out what the plan was. They set up another install date, called me at 7 am saying someone was on the way and they did not show up until 2 hours later and they only sent someone to check the moisture level (not install) the floor. This person said it was still too wet and needed a couple more days to dry out and he left.

Carpet has numerous stains and wear issues. Trying to have someone come and look at carpet. Been trying for 2 weeks and given numerous people's names and phone numbers and told, "Someone will contact you 3-5 days." As of today (7/28/2018) no one has contacted me. Warranty is 15 year wear - 10 year texture - lifetime stain - 15 year soil. Carpet installed 12/2011.