Empire Today Reviews

I liked Empire Today's price and their availability to install. I had them install a carpet in the basement of my home. They did my steps, my catwalk and the bottom. The cost and quality of their flooring is better than other brands and so far, what they installed has met my expectations.

Sales rep Justin ** sold us outdoor carpet for our indoor basement initially. Took over 3 weeks to get that resolved and agree to a price. Terrible follow through and getting a call back to resolve. It was like pulling teeth. Many cell phones and even Service 800#s routinely had full voicemails so you can't even leave a message.

I bought blinds from Empire Today. I liked that they came out immediately to give me an estimate. The salesperson was late though and didn't call me to let me know. And then, when he did call me, he said he wanted to make another appointment, and I told him no, so he came that day. But it was good once we got past that point. The installer was fantastic and he covered his feet, and I was very pleased with him. The product has met my expectation as well.

I had Empire install my daughter's carpet in her bedroom. They were great and I was very surprised. The installer was neat and clean. Everything was perfect. I would use Empire again.

We contracted with Empire Today over a year ago to install new carpet and time throughout our house. The installation process was a nightmare and took twice as long as promised. The products themselves are good quality, but we have had the grout on our tile recede regularly since it was installed. I have contacted customer service twice about it and each time I have to take an entire day off to have someone come repair it. Months later, it recedes again. Empire told me at one point that grout was just cosmetic. For the money spent, we cannot recommend them for installation or service.

The gentleman that came out to complete the carpet measurements and estimates. He quoted one price, but the price increased by $800 within 24 hours without an explanation. We selected a date for installation but received multiples confirmation calls for the wrong installation date. The carpet installed did not match the order or agreed upon rooms. I paid for the invoice over the phone and did not receive a receipt. When I called back to obtain the receipt, I was told that it would take 3 days and my home closing was scheduled in less than 24 hours. Even after speaking with a supervisor, no one was willing to email my paid receipt. Based upon my experience, I will NEVER elect this company again.

I had Empire Today install carpeting in two bedrooms. I liked the cost and the quality combined. It was exceptional. It was a much better carpet for the same price as the quote I got from another company. The interaction with the sales team was excellent. The rep listened to us, looked at our needs and showed us exactly the products that would fit within those needs. We were trying to match carpet we already had in the house, knowing that it wouldn't match perfectly, but as close as possibly, and looked at the carpet we had. He brought out three samples and it was a matter of choosing the one that came closest, and it came very close.

Empire Today installed a hardwood laminate in the hallway and the den. I went to about 10 different places that did flooring before I made the decision and they were cheaper than Empire. I went with them because they seem to be trustworthy on commercials and I figured they will stand behind their product. I like the flooring. The installation went fairly well but they didn't clean up. They had to mix some concrete to do some laminate on the floor so they poured the dry concrete mix in my grass. I didn't know it until my sprinkler system came on. Also, they left those razor blades that they used in the machine to cut the flooring at a different angle.

Less than 2 years ago, I had flooring installed in my home. I spent close to $5000.00. The top of the flooring started separating. I called. They sent two separate inspectors out that both said it was "Product Failure". Their Inspections department then denied the claim saying it was Moisture, even though the moisture reading did not support their statements. They offered to let me spend another $5000.00 and they would come put in new floor. Do Not Use This Company.

My wife and I scheduled Empire to come install carpeting in our upstairs on July 12th (at which time we paid for the service in full). It is now July 29th and the job is still not complete. The salesman was excellent and the only reason that I am even giving them one star. After the first day of installation, which I was guaranteed would be a 1 day job, I was informed they didn't have enough carpet to complete the job. On top of that, they left a mess on my stairs, including loose nails...

I ended up going with Empire Today for the installation of carpet on all the bedrooms because they could do it in such short notice. It was good with their reps and the installers and it went pretty smoothly.

I was happy with the guy from Empire Today when he came. He knew what he was doing, told me everything, and gave me my choices. He was very nice. And after he left, I googled Empire to see what kind of reviews they had, and all the reviews are really good. I had them install carpet in a bedroom in my home. The installation was right on time. The installers came in, did what they had to do, cleaned up everything, and they left.

I had Empire Today install carpet in the living room, hallway and dining room of a home. The sales rep came and asked me what kind of carpet I was interested in. I had already done my homework so he went to his car and brought in some samples and I chose something. He did the measuring and scheduled my appointment four days later. Then the gentlemen came by. I was told that they were gonna call, but I didn't get a call. They checked to make sure that the color was the right one, but they had the wrong one so we got the right one. Then they installed the carpet. The gentleman who sold me the carpet had told me that I would get to keep the extra, but the installers didn't know, so they didn't let me keep the extra. They vacuumed up before they left though.

I had carpet installed at home, which I did through Empire. They had a good price and we had gone with them before when we first moved in the house years ago, so we just went back with them again. However, the salesperson who first came out told me that their installers can do this certain thing, but when the people came out, they said, "You know, she's just the salesperson. She really doesn't know what goes on with the actual installation." But the installers were great. They ended up doing over and above what they anticipated, for which I paid them out of my pocket because what they did was difficult.

We had Empire Today do the rest of our condo about three years ago and we were very pleased with the product and the installation. So, when we had carpeting replaced in my daughter's room, we went with them again. We ended up having the same gentleman who came the first time. We weren’t quite able to match the carpet exactly, but we got close enough. Also, he was able to give us a little bit of a discount because we were returning customers and that was very positive. Then, the installer was very professional and very timely. He was great and we had no issues.

I had considered purchasing from another company but stayed with Empire Today. They had put in my flooring, which I liked, and I thought to see what they had. They had good marketing too, which drew me to see how much it would cost me if I used them versus somebody else. I had new carpeting put in throughout my house. I liked the color of the flooring. It's tan and doesn't show dirt. I have wood flooring and I was trying to match up something that went with it and the flooring does.

Waited four hours in 107 degree heat for our estimate appointment. No one showed, no one called. I called and they tried to say that someone came by, I said I want a name and the time they came, and she then said, "Oh, no, sorry, actually no one came by, but we tried to call your wife and she canceled," so I said, "What number do you have for my wife because she says no one called," and she said, "Oh, wait no, actually that didn’t happen, but did you want to reschedule?" NOPE. NOT EVER.

After much back and forth, Empire Today stood behind their product and fixed installation problems that surfaced after four years. They sent out a rock star crew. The crew was awesome and efficient. Carpeting once again looks new. I am now a satisfied customer with Empire Today. I appreciate their willingness to remedy this problem.

After inquiring about an estimate on flooring, the rep came out promptly. He said I would be able to take a picture of the contract on his iPad, but conveniently diverted my attention. He told me there were several discounts that I could take advantage of, called WF for financing and got an approval. He asked me to initial in particular areas & supposedly told me what I was signing for & told me I could save by paying the balance off within the 12-24 months, I inquired about window blinds, he gave me my balance & suggested that I contact Empire when ready to purchase the blinds. When I tried to contact him the next day for a detailed itemized copy of my contract, & every day after, not only did he not answer his phone, he didn’t return any of my messages.

I was contacted by the company on August 7 to schedule an appointment for the installer to come and re-stretch the carpet. I was advised there would be a $140 labor fee. I agreed to paying the fee. The installer arrived this morning, August 8. Noah ** was very knowledgeable about carpeting. He took pictures of the "ripples" and explained what and how he was going to resolve the situation. He was polite, detail oriented, expedient, and professional. The carpet looks great. I am happy with the resolution. I have a 3 star because of the aggravation I had to go through. I would give Noah 5 Stars.

We had worked with Empire Today about five years ago. We bought some of their carpeting. This time, we got wood floor paneling. Their rep was great. He’s very informative and very knowledgeable. The installer was very friendly, cooperative, and did a great job. We had a lot of things to move, so he had to do two visits. Our new floor paneling makes the basement look completely different. It's like a new room in the house.

Updated on 08/01/2019: Talked to salesman, explained no one showed up to install flooring when scheduled. Said he'd have his manager call us. After flooring installed 3 days later no calls from salesman or manager. Not good.

I would never recommend this company. Sales rep made empty promises including that job would take 1 day, maybe 2 hours into 2nd day. We were not looking for fast – we were looking for well done. There were promises and statements made, that were not reality. At first sight installer told us point blank that it could not be done in one day – even with the two installers. We were erroneously promised. The job took 3 full days! We were given many incorrect pieces of information from the get-go and left to deal with those empty promises as they unraveled themselves.

I will tell you firsthand that the sales team can sell the product. The problem is they tell you that the company stands behind their product, push that it carries a warranty, and assures you that the company will be there if an issue arises. Beware, that is not true. I was a repeat customer and called them to set up a repair. It took 4 trips to get the job done. The first three times I scheduled, they did not have the correct materials upon arrival after numerous phone calls with customer service.Then on the fourth trip, an installer set the appointment without confirming the date or time with the.customer. I found out at the last minute and had to leave my job unexpectedly. Upon arrival, I was told I would have to pay an additional 221.57 after I had paid for the job on Friday. They could not finish due to lacking materials.

Empire Today's cost and quality were excellent. That was why I went with them. I had them install a carpet in my son's room and the installers were unbelievable. They did an amazing job at lightning speed. They knew what they were doing and were efficient and professional. I was very pleased. Initially, Empire had missed an appointment and they never told me it was canceled so I was a little annoyed about that. But Empire Today handled it well. The woman that I spoke with on the phone said it was completely their fault and gave me another 10% discount on the carpet if I went with it. They were very nice to accommodate me for my wasted time. When we're in need of similar type services, we'll be calling Empire again.

We had carpet installed by Empire in the master bedroom. We went with them because of the speed to be able to get it done, on having someone come to take a look and I had somebody the next day install it. Purchasing from Empire was fantastic and I've recommended it to a few other people.

Been looking for carpet last few years and decided to go with a company that has years of experience in the business. It started by them not showing up to estimate appointment. Excuse was they had a call off sick. Gave benefit of doubt and decided to purchase carpet. Well few days later they called and again cancel installation due to installer calling in sick! Seems like they have a lot of sick workers. Then they promised a early install time next day and that did also did not happen. So unfortunately I do not want to give business to this type of company. In the process of canceling my order and looking somewhere else. Horrible experience.

The install went smooth and quick, looks great. Installers were so courteous and professional. My wife is handicapped and they went above and beyond to assist and make my wife comfortable, they were so patient with her and for that I am truly grateful. I do believe that these gentlemen should be commended and considered for either a pay raise or a bonus. My house is very large and the gentlemen had it finished before dinner time, NOW THAT IS PROFESSIONAL.

I do not want to give any stars at all for this company. We had carpeting done and the carpet has been coming up. It's been a little over 3 months now. We had multiple appointments to get the carpeting redone and no one showed up. When we called, they could not tell us why they didn't show up. I have spoken to Kieran at "upper management" who claimed we would get a full refund. That was July 19th. Now I call today, stay on the phone for over 48 minutes to be told that it has been longer than 3 months and we cannot get a refund.

After we got everything squared away with the other company we were working with and the flooring was supposed to be installed within 15 days, we came to find out that the installers couldn’t do it for three weeks. We were moving and we had to be out of one house and into the next one, which was the one that we had to put everything in. All the carpet and everything was already out of the new house so, we had to have something and someone who could install it quickly. When we went to Empire Today, everything was great. The rep was nice and explained everything. He also showed us all the samples and it was very good. We had quite a few to pick from. We got carpet, laminate flooring and tile in the bathroom, and the installation went fine. I like the pad underneath the carpeting. It is so nice and soft. The coloring is great and it goes with everything. It's a light brown. It was an excellent experience with Empire Today.

Empire Today is nationwide, so they have a good brand name. Also, we were selling our house and they could come in and quickly do the carpet installation for us. We went with them and the rep who came to speak with us was nice and knowledgeable although, he was clearly a smoker and I could smell the smoke on him. But he had the information that we needed. The work by the installers was fabulous and they did it very quickly. I work from home and they tried to stay as quiet as they could, knowing that I was sitting in here on phone calls. They did a great job and the new flooring is good for the purpose of what I needed it for.

Salesman came displaying cheapest product 1st & price was high. Used that product to settle on a price within our range. Then increased product quality raising the price accordingly. Problem is that base low price was too high for the product. So any increases retained that overpriced percentage ratio making every overpriced, sales gimmick. Was assured we were getting the best padding. We were willing to pay extra for it. Used that against us as if they were doing us a favor by not charging us extra for the best. Padding turned out to be the cheapest on the market. 6 pound 3/8". We were told it was 8 pound 3/8" which is equivalent to 6 pound 1/2". Then told no seams. They will delivery 15 ft wide rug. They delivered 12 ft wide and made a seam.

My experience purchasing laminate from Empire Today went very well. I looked at other companies before I purchased from Empire. Empire's sales rep gave me all the options, and the price turned out to be better. I'm completely satisfied with Empire. I would recommend them.

Empire Today came with samples. I picked it up and they were there the next day. The sales rep was very helpful and he explained to me what he was gonna do. Also, the installation went very well. They carried all the boxes themselves and I had no problems. They installed vinyl flooring in our casita and I like that I'll never have to clean carpet again.

Compared to other brands, Empire Today's cost and quality were okay. The sales rep was very pleasant, too. They had a special going on, but the product they offered was the cheapest they had and I had to go with the offer. I had them install carpet in the second-floor bedrooms. They sent a good team. They were efficient and cleaned up after themselves.

Empire's sales rep was professional though he left his samples behind. Also, the price that he told me the cost would be is not what it was. I had them tile the floor in my kitchen and install carpets in my home. The rep told me that they could just put the new flooring over what was already installed but that wasn't the case. So, I ended up being charged more than what I had budgeted for. Still, their installers were very professional and they did a good job.

Empire Today had the best price and it was easy to find the particular carpeting that I was looking for. Their salesperson was very knowledgeable, too. The installation crew was very professional. They arrived around 10:00 and they were finished before break. They moved the furniture. They did everything. The carpet was installed in our three bedrooms and a hallway. I really like the durability of it. I was very satisfied with Empire.

I looked around and liked the timely manner that Empire Today could get out here to do the vinyl flooring. It was installed where I wanted to--in my kitchen, laundry area, bathroom, and bedroom. There were just a couple of mistakes done to it. In one area, under my kitchen sink cabinet, they cut it too short, so there's a gap that can be seen. Then in the bathroom, they just floored the vinyl right over the register vent hole and didn't go back to cut it out. I did not call them because it was something my husband said he could do.

I encouraged my husband to buy from Empire. We had them install water-resistant laminate in our whole house except our kitchen. The cost and quality of the flooring we got are better than those from other brands. However, I thought the flooring was scratch-resistant. I have a dog and I noticed that the flooring scratches a bit easier than the laminating I had before. So, I was not too pleased about that because I saw different scratch marks on the floor. When the sun shines,I can really see them. I would not recommend this type of flooring if that’s the case. Still, it's a good thing that it is water-resistant.

My father had Empire Today do his flooring a year ago. He raved about it, so I gave them a shot and liked the prices. And I liked my purchasing experience with them a lot. But I think that the salespeople should be previous installers or have to install for a year to help the installers out. When the salesman came out, he pitched the carpet to me and ended up leaving the installers 2 square feet of extra carpet. They should give an extra 10 square feet of carpet in case of transitions. I liked the guys that came in and installed the carpet. I'm completely happy with the flooring.

I got new carpeting from Empire Today for my home. Their installation team was efficient and made sure it was the right carpeting before they installed it. They were in and out of my place pretty quickly.

I had sales rep come to my house and this was the 3rd time I've had Empire come install carpet in my house. The sales rep told me I had an open line of credit with them and my monthly payments would be $148 for 12 months so I signed the contract and they came a week later and installed the carpet. And 2 weeks after installation I get a phone call from the San Diego district manager saying I need to pay in full or get turned over to collection agency and he was extremely rude. And he lied to me about talking to my wife and that she told him to call me to pay with my credit card but the problem is he didn't have my wife phone number. They won't honor their contract with the financing we agreed upon!

I'm very happy with Empire Today. I thought they were dynamite. The rep was great and I liked her a lot. I was very impressed. The installation was really cool. The installers came in the morning and were gone in the evening. They did my entire place with the grey laminate. My whole look is Asian so it goes with the Asian flare. My furniture is black and white. The flooring's grain has grey, white and black in it so it's the perfect marriage for my furniture. Plus, it's easy to clean. I'm very satisfied. My experience was perfect and beautiful.

Everything was great with Empire. We had a recommendation for Empire through a family member so we had them for our carpet installation. They were very nice when they came out and the cost was great. Also, the two people that installed it were wonderful. They took a really long time, which was unexpected, but it was because they tried to make it look right. They did a really good job and the quality has been great.

I had Empire install carpet in the basement and stairs of my home. Their rep did fine and I liked how quick the turnaround was. Their installation team did a good job and I had a good experience overall.

Everything looks great. My floor is beautiful. One problem, my toilet now wobbles. I have been told I need to call a plumber to fix it. I'm confused, it didn't wobble before the new floor, now it's my problem. Not happy with after install response.

Anthony **, Empire Salesman, promised 1 day installation even after we told him that the workers need to be out of the high rise by 3:45 pm. The installers came on 7.9.19 & 7.10.19 without all of the materials. They installed incomplete flooring. Was advised by Hugo **, Manager, that the remaining materials would arrive Thursday, 7.11.19. No one notified us that they were not coming on Thursday. This is the third day my husband had to take off from work. I confirmed a text message for appointment for 7.17.19 to complete the work. No one called to notify us that they would not be coming. On 7.17.19, I called General manager – Chris ** to advised of my dissatisfaction with the service and it has been 8 days and we still have incomplete flooring and the horrible customer service we received. He agreed with me and said the truck was in Los Angeles. I asked why would they schedule me for an today when the truck was still in Los Angeles.

I had used Empire Today before for some carpeting so I went with them again and had laminate flooring installed in my home. However, I'm not happy with the trim work. It doesn't look good. I reached out to my rep right after the floors were installed but my rep hasn't given me a callback.

I had a past experience with Empire Today and recently, I had home carpeting installed on the master bedroom and the walk-in closet in the first floor. The interactions with the people from Empire Today went smoothly. The fellow who came out showed us samples and got the sale and the installation wrapped up. He answered all our questions and all the information we needed. The installers were the same way. They got a feel for the layout of the floors they were going to carpet and asked me questions. I gave them answers. They were quick and it took them five hours. They knew what they were doing and the installation went well. We like the quality of the flooring. It feels so good under our feet compared to the old one.

Ok, I just had a guy out and asked about that $50 a room special after you pay for the first room. The sales guy did everything to steer me away from it, up to giving me a crazy price of $6500. Then he tells me about this other deal where somehow total came all the way down to $2500. Catch, I had to set a date today. Which I could not do, to which he replied if I called them back out it be another $750 added on to price because that is what Empire charges just to come out. What kind of malarkey is that? So while I in all likelihood was going to call your company back in the 2 weeks I needed to get my subfloor fixed, now I won't..

This was the worse experience ever. Were told they would be here on a certain day, show up with wrong product and try to charge 1400.00 more. The customer service people are a joke and don't really care. They tried to fix the problem but then again they never showed up to install the floor. I would NOT recommend this company ever to anyone.

We just bought a home and we wanted to take the carpet out. I went to a couple of local places but no one can beat Empire Today's pricing. Theirs was way below any other competitors. We had hardwood floors installed in our living room and the master bedroom. The installers were very good and we're very satisfied with them.

Empire Today was expensive but definitely worth it and I've recommended them to a bunch of people. I chose them because I needed the flooring as soon as possible and they were faster. I wanted to move in but until the floors were done, I could not move in and bring furniture. I had wood flooring installed in my entire house, practically, and the installers were incredible. I've had many remodels but they were just an unbelievable, professional bunch. The guy who was selling the product was too pushy but he was okay. I am a happy camper just because the floor is not carpet. I hate carpets. The wood flooring is much easier to clean as well. You do not have all of this on the top.

On May 24, 2019, I had an Empire sales representative out to my home to discuss installing flooring. I selected a LVF and told the rep that I wanted to finance the project. At that time, the estimate was just over $10,000. When he contacted the office, he said my financing hadn't gone through and I told him that was bizarre since my credit score was high. (I later found out that my identity had been compromised and while simultaneous residing in Washington, DC I was also watching my Netflix account in Syria and opening credit cards…working on that with my bank now).

Updated on 08/08/2019: I got a reply from Empire on July 18, I sent pictures of the flooring. I have not heard anything since then. I sent text to them. No response. I just want the floor fixed, I just don't want to be hanging.

We had carpet, vinyl flooring, and baseboard installed by Empire Today. The carpet is a lot more quality than other brands but we're wondering about the vinyl because it's supposed to be scratch-proof and there are scratches in it. The scratches were by moving a chair. It has been pretty disappointing. Other than that, the products seem to be good.

I had wall-to-wall rugs installed in my house. It was just something I had to do and since I've known Empire for years, I went with them. The sales reps were quite professional and sympathetic, and the crew was competent. They did the job fast and well. The experience was quite good.

A friend of mine had posted a picture on Facebook with her floors, and I commented on them, and she said that she had used Empire. And I had them come out to the home, and I was happy with the price that they gave me, so I had it installed. I had them install ceramic floors in the kitchen and bathroom and vinyl planking floors in the living room, dining room, hallway and two bedrooms. I like the color of the flooring and I like that they’re water-resistant. The installers were also very nice. I had two separate crews, one did the ceramic, and then, two weeks later, vinyl planking. And both crews were very polite and respectful. They cleaned up and they were wonderful.

I ordered approximately 900 sq ft of tile from Justin on 6/17. I explained that we needed to install the week of 7/15 since I would be off work and I'd be bringing in a storage unit and making arrangements for my dogs so the installers could get in an out as quickly as possible. I was told that there were only four crews in the Orlando area that installed the faux wood plank tiles but there was no doubt given this lead time that they could make this work.

Hired Empire to install carpeting in bedrooms and LVP in living room and Kitchen. Salesman told us they could install over the existing Tile floors. All rooms are completed with exception of the master bedroom carpet. Tile was removed but not leveled out so floor has divots all over entire floor. Installer tried to install carpet. It was very uneven because of divots in subfloor.. Carpet was also wet and now has mold and water stains on it. We need the carpet replaced now. I have been call their customer service for 4 days and have yet to get a response. Salesperson didn't communicate the job requires correctly.

We had a carpet installed in our old house and we went with Empire Today because they had a deal going on around that time. The option was best suited for our budget at the time. It was pretty good. My wife talked to their rep and she liked her. She said she was really nice and professional. Also, the installation went well. It was top-notch from what I saw the last time we were at the house. The last time I saw it was about a month or so ago and it still holds up its quality. It’s in really good shape. Empire has done an excellent job. They have been really professional with the whole situation and we appreciate it.

I like the laminate flooring Empire Today installed. So far, the quality is okay. My experience with the sales reps was also good. They were very friendly and, for my needs, knowledgeable. They came out to the house then we decided on a product and went with it.

I had carpeting installed by Empire Today in the living and dining room. I'm selling my house, and there were stains on my carpeting. And now, it looks great and it looks new. I had a very good experience with them. And I would recommend them.

My elderly mother attempted to have Empire install her carpet. She had them come measure and then when she tried to call the salesman with questions/changes she would leave a messages he would tell her he would call back but he never would! She tried calling customer service but would be put on hold for extended periods. When someone would answer they spoke such poor English she could not understand them! They would tell her a salesman would call her but one never did. She finally got thru to someone to just cancel everything because of the poor service and asked for her $150 deposit back. They refused and told her it was too late to get her money back! I would not recommend them to anyone! And don’t believe their commercials. It’s sad that they keep someone’s $150 because they got poor service so they canceled the order!!

Updated on 08/08/2019: There has been no attempt to resolve a complaint from carpet installation on June 24th. Received an email that it has been resolved. There has been no attempt from the company to resolve or even make communication with me.

Other flooring brands were charging me to come out and I didn't know if we were going with them or not. Empire installed carpets on our stairs and loft. However, I had the same carpet installed in another house and the quality doesn't seem as good. Also, one of their installers had an attitude. Still, the other installer was nice.

Though all the other floors that I've installed at one house were from Lowe's, I liked the convenience and the price of Empire Today. Their rep came to me and showed me their products and price. It was a great experience and the flooring I got from him has been of good quality thus far.

We got quotes from Costco and an independent person here in Littleton where we live but we decided to go with Empire as the cost was competitive with Costco. We felt like we would have better access to the installers if we had an issue. I like to work with the local businessman but the independent person was so busy and couldn’t get us in. The Empire sales rep was very good, professional and had a lot of experience. We really appreciated that as she helped us narrow down the color really well. I’m very pleased with the carpet that we picked and the color.

I scheduled an in-home appointment 7/8/19, 5 to 7PM for floor tiles with Empire Today. No one showed. No one called. I then scheduled an appointment for the same service on 7/11/19 5 to 7pm, again no one came and no one called. I then went online and schedule on 7/13/19 3-5pm, no one came, no one called. I got a call from a manager at Empire on 7/9/19 who scheduled an appointment on 7/14/19 11am - 1pm. I called at 12:45PM to get a sense of where the salesperson was, Empire says he will not be coming. For all 4 appointments I received a email confirmation of the scheduled appointment.

Rep claims we received 40% discount from top of sale...didn't know what original amount was. Requested an itemized bill like 50 Floors initiates. Rep advised he would email a copy. When received it showed a bill of around 2500.00 less 40% with no breakdown. Never saw my coupon discount of 100.00. Did not see correct sq footage, they had vinyl leftover to go a full bathroom. We do not know what we were paying for. Should have gone with my gut instinct of staying with Lowe’s. I am truly disgusted the vinyl is very poor quality, they make you pay upfront before job is done.

We had carpeting and hardwood floors installed by Empire Today. We had talked to a couple different carpeting dealers, but Empire's price is good and we like that we could get it all done. The people who did the installation were really nice, efficient and clean. I love the new flooring. But there are already scratches. I moved a box and there was a staple under it.

I had Empire Today do two rooms of carpet and my bathroom with LVT. I saw the advertisement and thought I was under that ad of $50 every room after the first room. When I got my bill, it wasn’t specified per se that one room was $1,000 and the other two were $50 apiece. On my Wells Fargo bill are $289.82 and then $789.09. I’m trying to figure out where that $50 per room was. It would be nice to know how that was figured out.

We used Empire in Washington and they were great. So, we stayed with them and had them install carpet in our bedrooms and sitting room. The sales reps were a couple of good guys. It was kind of inconvenient that they couldn’t come before the movers came. So, by the time they came a few days later, there was furniture. But they still just moved everything. It went better than I thought it would because they had to uninstall some bunk beds and I wasn’t sure they would be able to do that, but they did. Also, the carpet looks good and it looks like it’s gonna stay there.

I got laminate from Empire Today to go with my bathroom flooring. It's the water resistant. I am pleased with the installation. I like the color in my bathroom and how it was installed it.

We had my kitchen vinyl floor done and the upstairs bedrooms carpeted. We initially did some shopping around and based on the cost and the timeframe, we decided to go with Empire. The installation in the bedroom was absolutely perfect. But the kitchen's was not. There were problems with the floor and they tried to correct it by beating it with a rubber mallet but they compromised the integrity of the vinyl. It had dents in it.

Empire Today installed carpet in the downstairs of our home. We used Empire a couple of times before. We were familiar with them and we know their work. Our new carpeting is much lighter than the old carpeting. It makes the room look bigger. It was very easy to find the particular coloring that we wanted. It's like different colors that are multi neutrals like brown, gray, and green. When the guys came out to do the install, it went fine. The quality of their work is good. We haven't had any problems yet. With the salesman, we were not told how simple this carpet look. It's Berber, and we weren't told that it would pull up easily. And we got a new puppy and its toenails get caught on it. Sometimes, it causes strain like a bump. And once you pull it, it keeps on pulling. It's like connected to one yarn. So the salesman neglected to tell us that.

In January of 2019 I purchased a brand new home. After purchasing the house decide to put carpet in the entire downstairs. My first mistake was choosing Empire. They charged me $3300.00 for 3 rooms and the steps. I had nothing but problem from that point. After calling them at least 20 times I was able to get them to send a person out to look at all the things we found wrong about the carpet. The person said the carpet they put in was cheap and the guys that did the work did a bad job putting it in. When I was able to get someone to call me after the person came out they try to say the guy never said that and said my dog did the damage. Please do not buy from Empire. They will give you junk. I am now in the process of suing them.

Installers cut CPI security wire to front door & DID NOT LET ME KNOW! When CPI was here to fix they said there was NO WAY the installers didn't know they cut it. Was able to get fixed paying out of my pocket but it was a couple of days after 3 months so they would NOT reimburse me. The warranty I read was if there were any problems within a YEAR they would take care of it..NOT!! Very dissatisfied. Installers KNEW AT THE TIME that they cut the wire. Also broke a couple of other things they didn't tell me about but I had let that go. BE ON THEIR BACKS WHILE THEY ARE INSTALLING BECAUSE EMPIRE DOES NOT STAND BEHIND THE DAMAGE AS THEIR POLICY STATES!!

Overall I am satisfied. The salesperson was very professional. My disappointment is the fact the the carpet they installed was not the color I chose. Was same style but wrong color. They should ensure colors are correct before sending out the installers who are coming from 2 states over.

The installers were prompt, courteous and professional; they knew their job and cleaned the areas inside and out. We had a few visitors as they were working and everyone spoke highly of them, I believe they may have another customer soon; keep up the good work Empire. Our guys came from the Tidewater area. We can't stop smiling.

Empire Today is an absolute mess to work with. We had someone come out and measure a room for carpet. The price was a little high, but we agreed to it because it needed to be done anyway. The estimator was only here for about 5 minutes, and when we said we wanted something in particular, he was resistive and said it wasn't necessary. The estimator wanted $65 upfront for some reason, and we stated we would rather they include that in with total purchase price instead. He agreed. He said the installers would be here the very next day, and said we'd get a call when they were to arrive. It was an actual mess! Firstly, they didn't even give me a window of time, only that they'd be here sometime that day.

$12,000 Vinyl Flooring - DO NOT USE THEM. Ok... First Doug the sales guy is GREAT! His portion of the job was perfect. Then here comes the rest! I had about 1600 sq. feet of vinyl installed with beautiful baseboards. They came on time, but when it was time for the install they had only 2 people!!! A one day job took over a week. I would come check on the process and by noon there was just one worker! Really! Hopefully I can add the "finished work" pictures. The baseboards.. well some of them got caulking, some didn't, some edges were finished and some were not. They "forgot" to put the tracks on the ground for ALL of my closet doors. The issue is EMPIRE TODAY - farms out their work and then when you need them to complete the work the subcontractors are already working somewhere else!

Empire Carpet is nothing but a shell company using Independent Contractors that are LLC's. So the salesmen and installer work for themselves and not Empire. My experience would indicate they exercise little control or supervision over these contractors and are not responsive when there is a problem. In our case, the salesmen quoted a price for an upgraded carpet and padding but submitted the contract with the lower graded product. The installer, when asked about the product, lied about the product and proceeded to remove the existing carpeting. When we discovered the error it was too late to remedy the situation. The installer managed to destroy our existing hallway and stair carpeting and stain the newly installed carpeting.

We chose Empire because the price was decent and they said they could install it in a day. We set up an appointment for Wednesday. The day before the appointment, I receive a call saying the installers were on their way and would arrive at 3:30 PM. I called back in confusion, because our appointment was for the next day. They apologized and said they would come the next day. The next day I receive an automated call at 7:30 AM saying the installers would be there at some point, but they couldn't guarantee a time. I get a call at 11:30 saying the installers were on their way and would be here in an hour. Fine, though the salesman said they would arrive early. The two men arrive and begin working.

I had carpeting and linoleum put down at home and opted for Empire Today due to the fact that they would bring samples to me and that they were quick. I also bought from them before, so I knew what to expect. The rep brought in two little pads of choices and since they didn't have a lot of choices, you kinda have to be fine with only one or two ideas. I was not very happy with the selection, but we found one that we wanted. The buying experience was okay. However, I had a lot of problems during installation that I'm not sure if I would use Empire again.

Cannot get an itemized invoice. We had Empire install carpet and laminate installed in a rental property we owned. At the time, they were holding a promotion of buy one room, get two rooms for $50 each. The estimate seemed high and we questioned the sales rep. He indicated it was the right amount and said we would see all of that on the itemized statement/contract. When we received our signed copy of the contract..it showed the estimate amount..but no itemization. I have been on the phone with Empire Today Customer service six times now, trying to get an itemized statement so that we can verify that we did get the promotion and were charged correctly. The first time I called, they said, "No problem, we will email it to you." All we received was another copy of the contract with just the total as was given us as an estimate. Second call, "oh..we are so sorry..we will email it to you". We never received it.

Installers did not have the binding ready for the stairs. They stated they would come back in two days to install the stairs. They did not show and would not answer the phone. I called Empire’s 1 800 number and after an hour on the phone, was told that there was no info on them needing to finish installing the carpet but would call me back when they had more information but could not tell me when they would call back. They have my 4300 dollars and left me with old carpet on the stairs and no info if or when they will finish the stairs. An absolute fail of a company and professionalism.

Scheduled an appointment about a week in advance. Was given July 7th, with a 2 hours window from 1 to 3 pm. Received a confirmation email with a reminder on Friday 7/5/2019. July 7th arrives and at 3:15 no salesman is at my home. I called and after having to verify all my information, including my phone number which the agent already knew and said it to me, I finally learned that no one was going to show up at my home. Apparently the agent or a supervisor could not state what the conflict was. No phone call, no text, no email to let me know that no one was coming. I wasted my entire day waiting around for a completely unprofessional, unreliable salesperson from this company.

The carpet people installed it fast and accurate. The carpet was a good deal and we love it. I would recommend Empire to friends and family. The salesman was a great help in picking out the type of carpet we liked and the best deal.

Beautiful carpet installation. We love it! Color and quality is exceptional. We had a excellent experience with Empire. We will definitely be telling our friends to use Empire for their flooring needs. Our salesperson was very nice and professional and had exactly what we were looking for in our 1st home! Trusting Empire in our new home we felt confident and they delivered. Thank you so much for everything!

Sales was courteous and informative. Installation was 3 days after order. Install team was great, respectful of property and furniture and did a quality installation. They were quick and they told me what they were doing and then did it.

This crew was exceptional. Victor was polite and informative. Great job. If only the scheduling had lived up to the actual installation. We were truly bounced around on the actual scheduling time by customer service who had little or no power to tell us when installation would occur from 0630 to 1600. I got proactive to make the installation occur the next day.

Empire Today had something done for my sister-in-law’s house. I was told that they were good so I called them and had a wood floor installed. I liked the guy that helped me. When I had questions, I called him and he called me back right away and explained everything. I have wood floors in my main living room and family room, and the floor I had installed is almost the same as the floor I have. My old floor was glued and when you walked, you could feel that it was flat. The one that they installed in my mom’s bedroom was a floating one. But it’s okay though.

I've been in my house for 13 years and never had the floors done. So, it was time to do it and I had Empire Today install waterproof floors in my bedroom and bathroom. They wound up being a little more affordable for what I needed, especially since I didn’t have to install it myself. The installation team was pretty cool, too. They were at their job and they didn’t like to mess around or sit around. They were moving and I like how they did the borders. It looks so professional. I also liked the product that they gave me and my favorite feature is that it's waterproof. I thought it was a different texture though, but it’s okay and I’m grateful for what I have. In fact, I want the rest of my house done and I want the same guys that came before. All in all, my experience went really well and I recommended Empire Today to my co-worker. They wanna have their whole house redone and their whole house is bigger than mine.

I liked the look of the flooring from Empire Today. I also like the lifetime warranty and the durability of the flooring. We had them install the flooring in every room of our home. Everybody was so professional and well-mannered. They came in and did what they were supposed to do. They were in and out in a timely manner. They told me it would take two and a half days but it only took them two days to finish the job. So, they were very good.

I've used Empire Today in the past and I was happy with the work. We used them again and this time, it was the hardwood floating floor. It went from the foyer to the kitchen to the powder room. Then, I also had another bathroom done upstairs. It was a challenge in the foyer because of the weight that they had to take out or some kind of stone. The boards underneath were the original from the house but all in all, it worked out well. The customer service rep, Andrew, was awesome. He explained everything that they had to do when they ran into some problems, and the whole crew was very courteous and polite. They were very good and I would have them again. The setup time was quick as far as how long it took to get it installed. The prices were good and all in all, I'm very happy with Empire Today.

We were trying to sell our house and we got the carpeting from Empire Today because it was quicker. The sales rep was very people-oriented and was a very nice guy. We got a very popular color they had it in stock. It's good and it looks great. I recommend Empire.

We had two different visits from Empire and two different things were done. We converted my ex-husband’s old office into a bedroom for my 81-year old mother so we put carpet there. We also put carpet in the family room. We then had Empire put laminate flooring in the kitchen, the hallway, and the laundry room. I knew my brother-in-law probably could have done the flooring for us but he was busy. I've been divorced for 15 years so there's no handyman around here to help me with the flooring. I just decided to go wing it and try Empire. It was a little expensive, but I'm happy with the way it turned out so it's worth it.

Everything went fine with Empire Today. I liked that they came to the house so I went with them. They did laminate flooring in the halls and bedroom, and the flooring is more than my expectations. The crew was also very good. They were very professional.

The product is cheap, rips, chips, tears and is a hazard. The installers do not know what they are doing. It has been just over a year and they have had to come repair their mistakes or problems with the (bad) product 5 or 6 times (I have lost count). Do not throw away your money.

Not at all happy with the financing situation we were told by salesman would occur. It took nearly 2 weeks to get it straightened out (and much worrying during that time, as we had to place entire balance on a credit card which needed to be paid off in full). Spent hours on phone trying to get matter resolved. Workmanship not as good as what we had previously, which is why we called Empire to begin with!

We needed to get our flooring done quickly. We looked at other flooring companies but we weren’t satisfied with how quickly they were getting it done. With Empire Today, they got the job done quickly and efficiently and the carpet was fairly easy to set up. The room is currently being used as an office and the carpet has met our expectations.

I had somebody that recommended Empire. I went to their website and set up an appointment. I had them install carpet and I like the pet guard part of it. The saleslady was a nice lady. However, she spent a long time on the stairs. But she was very positive and informative. The installer came early too. They called me in the morning, but I bought the house that day, so I didn’t have the keys yet when they called me and said they were here. And I was like, “I don’t have my keys yet. You have to wait.” But they were nice guys. There was one stair where they didn’t tuck it down so I showed it to them, and they fixed it right away. I didn’t have any issues. I’m happy.

I had used Empire in Arizona and they redid the entire house floor. They did a great job that's why I called them again for this job. It was great pricing. The workers were fabulous and they did it in great timing. They did a wonderful job and I'm super happy with it. The whole process just went really great from the lady that came over to the day they installed it. Everything was perfect.

We had a very good experience with Empire Today. They had many options and the carpet we got is soft. I like it and I’m very satisfied.

The initial person who showed me the sample was very nice, very well-versed on the products she was putting across to me and knew quite well what to do. I stayed out of her way and let her do whatever she had to do. The carpet seems to be a good product and I'm very happy with it. I will refer them and if I need them, I’ll use them.

Updated on 07/10/2019: Where do we start, hmm... damage 3 feet up on walls. Seems, more seems going in different directions against grain of carpet, damaged ceramic tile from installation, carpet cut short everywhere and no working solution from company. We have had a run around from the start and now they have come back to say we will replace a 12 foot section. We were even told by Juan when he came out to inspect it there was no repair for it, all had to be replaced. Beware! Beware! Before you get involved with this company!! We have now had to retain an attorney. They do not want to do the right thing and replace it all.

I needed new floors and my brothers insisted to use Empire Today. My brother had his flooring done a month or so ago, and I went over there and it looked so great. I decided I have to get it too. So I gave Empire a call and they had a good purchase process. The only problem I had is when they took off some of the floor, it was damaged. They were supposed to take away the wood, but they couldn't take it away. So, I ended up having to pay the garbage man to take it away. But other than that, it was fine. The installers were very professional and really quick. They were on time, and it took them a couple of hours and the job was done. I would recommend Empire Today any time. They're good people.

We used Empire Today in the past and we haven’t had a problem with them. This time around, we got a wood flooring and a luxury vinyl tile. We did the living room, the hallway, the stairs, and a little landing. The customer service was absolutely horrible. They were supposed to be there Thursday and Friday but they didn’t show up until around 12 the first day. And we couldn’t really communicate with them. They didn’t speak English. The second day, they came and didn’t have the right trim to match the trim they put in the day before. They dropped off the guy in the morning and the other guy forgot a tool so he left. There was one guy working and then the other guy didn’t come back until about 3 o’clock. They were at my house until 8:15 on a Friday night.

We had a carpet installed in the master bedroom, and Empire was able to install it rather quickly. The guys were nice and friendly. Plus I like the texture and the overall feel of the carpet.

A friend of mine used Empire in North Carolina and had very good results. My friend said the pricing was very good and I was already gonna go that way. I knew what I wanted to get done and it was a pretty quick sale. We did all the prep work. I took all the old carpet out that had been in for 40 years. I had four rooms and a 13-stair carpeted hallway. Everything went well. My salesperson was fine. The people that came in to do the work didn't always speak very good English so sometimes communication was a little bit difficult, but they knew what they were doing. They were fast and efficient.

Our county is contracted out with Empire Today. We had them install laminate and carpeting in our home. Their sales rep was very nice and helpful. Their installer did a really good job on the carpeting. So far, the flooring looks really good and it cleans up easily.

Our salesman told us that the crew putting in the flooring are employees. They are not employees, they are subcontractors. I do not appreciate being lied to!!! I should have told him no a couple more times to see how much less it would have cost or went with a subcontractor to begin with. While the crew were here I called my salesman about my bed being too large. The salesman had seen it at time of the sale and I had asked if we need to take it apart, we were told it would make it into excessive furniture.

Empire Today was phenomenal and they did an excellent job. But the only hang up was when their call center was calling to confirm an appointment. I booked an appointment online and then I got a follow-up call, but I could barely understand the woman who called me. I had to listen to her message six times. I was nervous after I talked to the call center. I thought it was gonna be a bad experience. Then the guy that was gonna come was running late. He called and was a really nice guy. He sent Shelly who came out to measure and show us the carpet. She was phenomenal and the two installers were great. They were nice and they worked their butts off. They came early to the time and were in and out of here in a very timely fashion. They did my whole house and they did a beautiful job.

Empire Today's price was good and their product's quality is good as well. Two bedrooms in our home received carpet, and then the vinyl was installed in the dining room, living room and the hall. The guys that were doing the vinyl explained to me what was going to go on and the process of it. But the carpet guys came in, did their thing, and left. I was like, "Okay." But they didn't waste any time. The only thing that I have noticed is when they did the vinyl floor, they put glue under my walls and baseboards, and I can't get that off. But other than that, everything was good. I like that our new flooring is stain resistant because I have a dog. And I like the colors, too.

I've had carpet put in before and I had done some installation myself. I've seen the Empire Today commercials everywhere and it fit the bill for me. It was very comparable to other brands. When I got the quote, everything was spot on. The calls before the guy came when he showed up, I am really a stickler with that kind of stuff. Empire did everything they said they were gonna do at the price they were gonna do so it was good. I like everything about the carpet and the LVT I purchased. I thought the padding was gonna be a little bit thicker. It is standard and it’s fine.

We liked how Empire Today doesn't charge people a bundle of money that they can't afford. They're the best I've seen too. I got carpet for our home from them and they installed them. Their guy was very understanding and at that time, we had the kids upstairs when he was putting the floor in. Thus far, I like how the carpet is stain resistant.

We purchased a hardwood floor, ceramic tiles and carpeting from Empire Today. They did a great job on installation and their guys were very professional, quick, and efficient.

I had Empire do the flooring for my living room, bathroom, and two bedrooms. I like the texture, what I saw, and the quality of the flooring that we chose. I like all the floor features. The installers were very good. They were polite, they didn't make a mess, and they cleaned up when they finished. I had a good experience. The flooring has met my expectations. The family is pleased and everybody likes the flooring. People would come to the house and see the floor. They would ask me where I got it from and who did it. I'm able to tell them it's their decision or their choice if they want to proceed to contact Empire to do something in their home.

The cost and quality of Empire Today's products were equal with the other brands we were considering, but we went with Empire because of how soon they could get the installation done. The financing was also a factor. We got ceramic flooring installed in the kitchen and dining room, and I like that they're non-slip. I also like their durability and color. The installers who put them in were great and very friendly. I provided them lunch each day, so that helps too. But they were nice, courteous, and trustworthy since I had to leave them here. All in all, everything was pretty easy and I have no issues with my experience.

The sales rep that came worked up a deal, and it was one that I couldn’t pass up. He brought over three different kinds of carpet - the good, better, best. I picked out the middle kind, and he got me the color that I really wanted. It wasn’t the lowest grade and it wasn’t the highest grade either, but it was nice very looking. The sales rep was great at his job. He was very personable and friendly.

I had Empire Today install carpet in my bedroom. I called and they sent someone out who looked at my room. That person brought samples out too. He did a good job and thereafter, they sent someone out to install. Thus far, the quality of the flooring has been excellent. We looked at some other stuff but then it was way more expensive and ours couldn't be any better.

I had a carpet installed by Empire Today in my hallway and living room. I was looking to get the house ready for sale and I wanted it done, and they were in on the next day and knocked it out. Plus the carpet color matched the rest of the stuff in the house. The installer came in and did a great job. He let me know that he was on his way and to expect him, and that was all I could ask for.

I purchased a carpet 10 months ago from them, and have since had the carpet buckle and lift through the entire middle of the room, also lifting in other areas as well. The middle buckle and lift is very noticeable and looks horrible. I have been given nothing but a hard time, had to wait for someone from their so called complaints dept. to call me on the issue, finally after receiving a callback, they scheduled an installer to come and repair. I was advised they would come in the afternoon, also advised they cannot give time windows, so I cancelled all plans I had for the day and waited, called and was told I was the last stop on the route and they would not be able to be at my home until 6:30-7:00 pm and no one ever showed up!!!

Empire Today had a special going and we had a carpet installed in the bedroom through them. The rep's customer service was great.

Purchasing with Empire Today was fine. I've used them in the past and also on my rentals. We're satisfied with the purchase and with the install. The sales rep was great. She answered all our questions and she was very thorough. I was quite surprised and happy about it. We had two installers come out, one for the upstairs, then we were going to have hardwood flooring put into the basement. Unfortunately, because of an unleveled basement, we were not able to put a hardwood floor so we went ahead and just had carpet put in.

Empire Today was having a sale when I looked at the ad sales. They came to my home with samples. The salesman was honest, straightforward, and helpful. He answered my questions. I had carpet installed on two stairwells, a hall and the whole upstairs of my house and the people who installed it did a great job. The carpet has met my expectations.

We had Empire Today install linoleum in the kitchen and the bathroom, and rugs in our bedroom and family room. It was the entire downstairs that was covered and was done. We've been a repeat customer of Empire Today. They also did the linoleum upstairs in the kitchen and in the two bathrooms upstairs. And they also put it on our enclosed porch carpeting. We were happy with the results and with the price. They did a good job. We have no complaints about that.

I’ve used Empire Today a couple years back and I liked what they did, so I went back with them. I got carpet and then I also got laminate wood. Everything went great. Having the flooring installed was an all-day process, and the carpet didn't take half as long. The installers moved the furniture out and moved it back. Also, they had a question they needed to ask, they asked. They did a good job putting the flooring down and it’s beautiful. I'm satisfied.

We are happy with our roughly 3,000 sq. ft. of engineered wood. On the flip-side of this experience, we are still waiting for compensation for two doors that were cut too short. I have left messages and emails and am still waiting for the money to buy the doors. The invoice from Home Depot (now null and void) was submitted weeks ago. Our experience with the product is a positive one.

I was trying to get my flooring done very quickly. Empire's customer service was very good. They were very informative and told us that the type of pad that we were thinking of was not what was specified for the type of carpet that we were getting. They kinda redirected us for that and they were able to show us samples. We were very happy. My wife was there during the installation and she said that the installers were very professional and quick. The new flooring is great so far.

The sales lady and customer service from Empire Today seemed great. I ended up getting wood flooring with very light color. I was concerned that the original flooring of the house was brand new carpet and we are in a new development community. The house was just built and the Empire guy came in tearing the carpet, but he didn’t ask if I wanted to preserve it. We talked about that and he said his job was to come in and replace the carpet. I told him I understand that, but given this is totally a new community that they're in and he can see that they’re still building houses around me, why would he just rip the carpet up? Other than that, everybody loves the floor.

We liked the warranty and the product selection that Empire Today offered. And we thought that their carpet was good quality, so we went with them. We got carpet throughout our home and their sales reps were very helpful and very thorough. The installation team was also very good and they installed it all in one day. It's a really good carpet and I don't have any complaints about it. I like the softness of it, the thickness, the texture, and the durability as well.

I had Empire Today install carpet and vinyl in my home. The salesman who came out to talk to us was terrific. He explained everything and was just down-to-earth. He didn't try to get us to buy anything. However, when they put the quarter round around the vinyl, none of the cuts are right. Other than that, the floor itself is beautiful. Now that we have our new flooring, it makes our whole house better.

I purchased three different kinds of flooring from Empire Today. I did the vinyl in the kitchen, bathrooms, and dining room. I did the interlock wood flooring in my bedroom and an office, and I did carpet in the rest of the house. I like all of it and I like the color I picked. With the carpets, I kinda stuck the same color throughout the rooms. It’s greyish, so it’s soft yet it won’t show a lot of dirt. The quality seems good, too. I used Empire once before. They did a good job and they did good work this time, too. And the guys that came out seemed like they knew what they were doing. I had one room that the moisture content where the vinyl had to go down kept staying high, and they came out three times before we got the moisture content down. So, they kept coming back to get it done. I recommend Empire.

We purchased the vinyl plank flooring for our kitchen. We are very happy with this choice, the floor is beautiful! The installation crew was fantastic - worked efficiently and were very polite and neat. They cleaned up after themselves and did a great job!! Probably a little more than we wanted to spend but we would recommend Empire.

Re-engineered hardwood installed in two rooms. Installer was absolutely phenomenal! Very skilled, attentive to detail and careful with my belongings. Knowledgeable and amazing abilities to do this work by himself. Personable, professional and did absolutely everything he said he would do.

The sales rep was very good and he seemed very helpful. He took his time showing us the samples and there were quite a few options. I had Empire Today install laminate flooring and carpet in my home and I like the quality. This was the second time I used them. We were happy when we used them before too.

I had wood laminate put in my great room and on my stairs going up to the second floor. I had nine stairs done. I had a bridge that walks from the staircase over to the second floor and the hallway between the bedroom and the bathroom upstairs done too. The flooring looks very nice. I am very pleased with the look and with the choice of amber walnut. But I was supposed to have something pet-friendly. It wasn’t supposed to scratch easily if my pet was on it. My dog came in one time and ran through the room. When he got to turning around, there were these deep scratches or gouges in the floor. We had to order a gate and ban him from the room. We had to put a gate to separate our great room from the foyer to the kitchen.

Empire Today offered 75% off on their wood flooring. You can't beat that! So, I went and bought some from them. I had them installed in three bedrooms in our home and so far, it's not that easy to clean. But we like the color that our little grandson picked out for us. The installation team was also pretty good. But the first day didn't go so well. A few minutes before 8:00 that first morning that they were supposed to be here, I got the recorded message saying that the installation crew was on their way and to allow 30 minutes to an hour for travel. No more than two hours, so it should have been by 10 o'clock.

Empire Today did the in-home, where they bring the samples in your house so you can see them, which was the main reason we bought from them. We went with the laminate wood and the customer service was great as well as the installation, up until they were missing a couple of pieces. So, the gentleman said he would talk to his boss and get them ordered and get them out, and that has been a while. They were supposed to come out today and put the pieces that were missing in, but they haven't shown up yet. So, my husband is at home waiting for them. The communication with the installers and the customers as well as with the installers and the company seemed to be a little off.

I used Empire Today before and I loved the installers. They were so nice and professional. So I got them again when I had laminate flooring installed in my home. The installers were as good as before. Everything was good. I like everything about the flooring.

We had floors installed 2.5 years ago. We had nothing but problems with the installation. After they were installed, we noticed that our floors were coming up, so I contacted Empire and they sent a person out. We were told we had moisture problems, and that if we wanted them to fix it, we'd have to pay. We already paid $7000! We knew the floors had been installed incorrectly, so we had a third party out. They did say flooring was uneven and not properly installed. We were also told that our floors were cheap laminate and definitely NOT waterproof as the salesperson had told us. We even paid "extra" for waterproof. We contacted Empire back to no avail. I've been contacting them regularly as more flooring is coming up.

I am sending you pics I just took, you can clearly see a wear pattern. I paid almost $1100 for 2 rooms....and this is what they look like after only 14 months! I have taken the proper care measures, there are only two people in my house. I have purchased carpet for other home in the past and didn’t end up with this result. (My first Time with Empire.) I know how Empire has been in business so long....selling poor quality at a high price. I purchased with Empire because I thought I was not only getting great quality but also 100% satisfaction!? I’m not sure why I was told two different stories...it’s clear to me "No satisfaction" should be your company slogan. I will use all public consumer sites to ensure no one experiences what I did!

Updated on 07/12/2019: I received no refund even after complaining about their declining to install flooring. They said they would investigate my complaint but I had no response. To keep my deposit when they refused the installation is unconscionable. Will not do business with them in the future.

I had carpet and laminate flooring installed by Empire in March of 2019. Start of June and a piece of trim had popped up in the middle becoming a tripping hazard in high traffic area of my home. I called to schedule an appointment to have the flooring fixed. The soonest appointment was 2 weeks away with a time window between 8am and 6pm. On the day of my appointment I received and automated call confirming the service, but no one ever showed. When I called customer service to find out what happened, I was told there was a scheduling conflict and material was unavailable for the installer (two weeks after I made the appointment, mind you).

Transitions & quarter round installation look like a 2 year old installed and not a professional flooring person. Floor looks good but will never recommend. I knew this would happen and even told the service manager it would happen after I spoke to them about my appointment. Have never heard from my salesperson again after Empire took my money and gone.

The measuring by their salesperson was incorrect. After carpet was laid I was left with 7 ft of carpet that was not used, and which I was charged for. Measuring should have been more accurate so this error would not have occurred and I would not have been over charged.

Everything was top of the line from the sales rep who called to check on the job from vacation to the installation crew! They even stayed until 10 PM to finish the job in a day that involved new subfloors and new laminate floors.

Excellent service from meeting with the representative to the installation. Process was simple and easy. Installers were courteous and professional. Carpeting looks great. I have another bedroom and a small kitchen yet to do. Will definitely recommend and use them again.