Empire Today Reviews

Empire Today had an ad on TV where you pay the regular price for one room and get other rooms for $50. But after I had the rep come here to talk to me, he said it was $50 to come out and I gotta pay for everything else. It came about a hundred and something dollars a room. He was upfront with it and he did whatever he said. I had them install a laminate floor on my hallway and kitchen, and a carpet in my master bedroom.

I had bought a carpet from Empire many years ago and was satisfied with them. Then, later on, I had tiles put on the kitchen floor. Although they didn't have a lot of selections, the tile I got was the nicest one that wouldn’t show the dirt as much. The new flooring was very nice. However, the salesman offered me a free gift and I never received. I told Empire's people that their salesman said that he was giving them a free gift for me but they said they didn’t know anything about it. I didn't like that he lied to me and that wasn’t a good feeling that I had. In fact, I was thinking of getting new carpeting but now I'm hesitating.

Carpet installed over ceramic tile that was supposed to be removed prior to installation. Carpet has pulled from tack strip that was not fastened correctly and the carpet is buckling. Empire will come out and re-stretch the carpet for a fee. Spoke with local dealer site in Grand Rapids Michigan, General Manager Ryan. Very Rude, I felt when he was talking to a woman he could be arrogant. No thank you Empire. NEVER AGAIN. PEOPLE THINK TWICE BEFORE USING THIS COMPANY.

Empire Today's ad sounded good so I gave them a call and the sales representative seemed very knowledgeable. They didn’t do the vinyl flooring because they said the house wasn’t level and we couldn’t afford to have it done. But they put in the carpet in the den and in the bedroom right next to the den. And so far, it's been good. It’s very pretty although I like the sculptured carpet better because you can’t see where people had walked. With all of the new carpet, including this one, you can see footprints whenever somebody has walked across it. That's the only thing that I don’t like about any carpet I’ve experienced. That aside, I was real happy with everybody I met and spoke with at Empire Today, from the salesman who came out to the young man who installed it. They were very efficient and they did a very good job. I was real pleased with it.

I had Empire Today install vinyl flooring in the living room, hallway, bathroom and kitchen. I wanted a durable type so I put the plank type in and I'm very happy with how it looks as well. Plus, my rep called me one day before the installation and they took $500 off because they said that it was overstock. One thing that got me though was that the installers were supposed to put some kind of coating down first, and they did in the kitchen, but they didn’t put any coating in the rest of it. And so, I had four and a half bags left and they were gonna take them. But I paid for those so those are mine. So, they left them here. Other than that, they did a good job on it.

I had Empire Today install a rug in my den and hallway. The installers were nice, but I didn't like all the stuff I had to move. They also had to disconnect my TV and I had to pay for it to get reconnected. The carpet is a brownish tweed and I like its texture. Empire Today is a nice company and I would recommend them.

I had my kitchen floor done by Empire Today. Their sales representative showed some samples and I liked the product. Two guys did the installation and I liked the way they have put the flooring down. Empire did a good work so try them out.

I have been trying to get carpet installed in my house for the last three months from Empire Today, today being the third attempt. Each time they have shown up with the wrong product (exact same roll every time). I have had to miss work and rearrange my work schedule every time without any compensation offered and I will state that I have not asked for anything up until today. When I asked there was little concern and a great amount of excuses. The service manager, Latisha, did not even know the facts of the situation until I made her aware of what has already transpired.

Terrible experience with Empire. The sales rep promised to match Home Depot price and it took countless badgering phone calls and 3 business cycles (3 months) on credit card with incorrect balance to finally be credited the difference. Customer service is atrocious on the scale of Comcast. I was told that I would receive a phone call from a customer specialist every time I ended a call, only the calls never came. I recommend spending the extra money and going with someone local, I wish I would have! Just horrible follow through, don't be deceived.

Thank you or the opportunity to express disappointment with what we thought would be an exciting and satisfying experience with Empire. They put their best foot forward with their wonderful salesman and he made our decision making and choices for carpeting for our entire house very easy. We were looking forward to our installation today, September 18th. Apparently, Empire was unable to fulfill part of our carpet order by the 18th and had called and left a voicemail on my cell phone 5 days prior to day (9/13).

On 8/18/18, I ordered and paid for carpeting for 2 bedrooms. I scheduled it to be installed on 9/8. That morning I received a call stating that the installer did not show for work and that I would need to call back to reschedule. I called back within 5 minutes and the guy told me I would be rescheduled for 9/15. I was fine with that because I know things happen. However, on 9/17 I received a call stating that THEY were returning my call to reschedule. I told the guy I was already rescheduled and he informed me that I was not on the list for 9/15 and that the next available Saturday was 10/6. Needless to say, I was not happy. I shortened my vacation, I'm living like a hoarder and I have no place for my daughter to move back home to! I asked for a manager, which was to call me back in 24 hours.

Free sales on site quote. Salesperson will show up anytime you like from morning 6:00am through night 8:00pm and weekends, which is very useful for customer. Don't get hooked up with this. Once they are in your house, they will put all kinds of pressure and sweet talk to sign up contract mentioning you have full refund within 3 days of cancellation. They won't leave you without getting at least 100$ deposit. They will offer all kinds of steep discounts. Nothing will be detail on the offer or quote, no product name, no details of what kind labor, material. Plus measurements are so much vague and rough, very cheap quality product from China.

We previously considered Lumber Liquidators to do our flooring and we were already approved for it. We initially had wanted a carpet installed, so their rep came out with the carpet. I told them, however, that the hallway floor, the bathroom floor upstairs and the bedroom floor were squeaking, but they said they didn't repair those. So I told them that there was no sense in putting the carpet down and not repairing the floors, and they left.

By going through Empire I was able to save $650 so I had carpet installed in two living rooms by them. The installation was not bad but I was missing some coasters that are put under the furniture that can be slid around so the furniture won’t wreck the carpet. The installers probably took it and did not put it back. Also, I noticed when I was walking through over the counter that the carpet was not tacked down well and another part of my house had a board. I got a glue down too. They were supposed to put their pad over then turn the carpeting over and tack it down along the tile. They did not do it that way and when I’m barefoot and I step on the edge, it hurts my foot. All in all, I am dissatisfied with my experience with Empire Today.

Empire Today has no desire to make their customers satisfied. I bought carpet based on their salesman’s “Professional Experience” and recommendations. I wanted carpet that was similar to what I previously had and the salesman showed me samples and assured me that I would be happy with the product. He gave me the sales pitch that this was the best carpet on the market. As the carpet was being installed, it looked cheap and thin and did not transition with my existing wood floors! I stopped installation, only to be told that was the carpet I bought, and I signed a contract that bound me to that carpet. Empire gets $5000, and I have to live with cheap looking carpet!

After doing some research on flooring companies, we decided to go with Empire. Flooring looked great until a year later now where we have some quarter rounds coming off and nails sticking up from the ridges (a hazard to me). Called them for a week and a half to schedule to get all the many issues besides the ones mentioned fixed and when the day came the techs called as they were on their way - meaning, they could care less if you are home. Well, we were not home so they re-scheduled for 4-6 and no one ever showed up. If you specifically request to come either in the AM or PM - forget it because they can never guarantee anything - this company is not all about the customer when it comes to fixing their mistakes. Anyway, never doing business with Empire again.

I needed carpet for the living room, dining room and hall, and Empire Today had what I was looking for. I also liked the quality of the carpet that they had and the price. I had been to a lot of stores but I immediately found what I needed at Empire Today. I got the very light colored carpet. It's a mixture of brown and cream, and I like its texture. Also, the installers were excellent. They were professional and they cleaned up behind themselves. I had a new paint job though so I had to get the guy to come back and touch up the paint but that was okay. I just had my first gathering at my home and my friends loved the way the carpet felt and the way it looked.

I did quite a bit of looking around and Empire was the best price we got. I had them install hardwood flooring and the installers were very polite and nice people. They did an excellent job and the new flooring has been wonderful so far.

I've been in this house for 38 years and I've been using Empire since I've been here. I have carpet on the living room, dining room, downstairs and two hallways. After a few years, they always get loose and I still go back to them the next time. They used different contractors every time they sent someone here but I like Empire. I said I wasn’t gonna buy carpet anymore and I'm gonna put wood floors down here because I'm really not satisfied with this carpet mess. Still, I got carpet in my bedroom and my son just put carpet in his bedroom upstairs from Empire. A friend of mine was over here, and she was up there with them. She and my son were very well-satisfied. He thought it was very nice.

The hardwood flooring we got for my living room and my dining room is easy to take care of. Everybody at Empire Today was excellent too. The salesman came here on a Saturday and we were really excited about it. Then two guys came and put the flooring in on a Wednesday, and they were really good. They worked hard. The experience was wonderful and I would totally recommend Empire Today.

A friend recommended Empire Today because I had a terrible experience with Baker Brothers. A person from Empire came and the whole situation was wonderful. She came, measured and had samples. We agreed on what I wanted that went with the other carpet that I had and it was installed the next day. It was all very simple and as easy as pie. It was awesome. The installers did an excellent job. However, they didn't put a metal strip at the edge of the carpet that I'm afraid the edges may wear through vacuuming So, I hope it lasts. I have friends who said they were thinking about getting a carpet and I recommended Empire.

Empire Today did not show up for our initial appointment to review flooring options. There was no phone call to ask us to reschedule or compensation for time lost waiting on them to arrive. We finally had to call and were informed they did not have time and needed to reschedule. We were offered $50 off our purchase for our trouble. I will not be accepting that offer and will certainly not be obtaining their services and I recommend you don’t either.

This complaint has been resolved satisfactorily.

I had Empire Today install floorings on the main rooms. The sales rep showed me some samples of different colors and then I picked a color out of the different brands that were there. Empire has friendly staff all the way around and the new flooring that we have is perfectly fine.

I liked the way Empire advertised on TV better than the other companies and the saleslady was very nice and helpful. We had vinyl flooring installed in the hallways five months ago and it was good. The installers did a nice job and they cared to make the job as best as possible. However, we had another contract to get the vinyl flooring done and we considered other companies, but we asked Empire to do the job they did before for us and they couldn't do it. When the guys were sent here, they thought the job was gonna be easy. Just put the thing on top of the tiles, but when they came originally for an order, nobody really checked if the floors are level or not. They also haven't thought about things like the doors not being able to open if they do the job.

My wife’s sister had Empire put some carpeting down. So, we also had some kind of carpet installed in a tenant’s house. So far, we are happy with the way everything went.

I looked around at other flooring companies but I liked the deal of Empire Today since they had everything to offer. It was nice that and they were quick and timely. Also, their price was reasonable and I was happy with it. I had carpet installed in the living room, hallway, stairs, and downstairs family room. The installers did a great job and they cleaned up after themselves. It was a fast and painless process. The color and the texture of the carpet that I got are awesome. Empire was very interested in making sure that they could totally fulfill the job and that it was complete, so that was great. They're very professional and thorough, and I'll have them come out again soon to do the blinds.

We had a salesman come to the house and he had a book or 2 of samples. We would pick out a vinyl that we liked, then he would say, "We don’t have that one in stock." This went on for three more picks. Then they had one that was in stock. So we told the salesman we had some unforeseen remodeling to do before we could have the flooring laid. He said, that was ok. They would hold the flooring amount that we paid for til we needed it. Well Empire would call from time to time to check on our remodeling. So the last set date for install was for September 12. We said come on. They said the installer would call the night before to schedule the time.

I'm 90 years and so the kids are fixing up the house to sell it after I pass on. We had Empire Today do carpeting in a couple of our bedrooms and we are very satisfied. The color of the carpet goes with everything.

We used Empire Today before and they did a good job. This time, they installed carpet flooring in two bedrooms and a living room of the house. That house is a rental unit and nobody lives there. Nobody has been in it since the installation. Nonetheless, Empire did all right and the installation was great. We like the carpet's decent color and low profile, and it's easy to clean. Overall, the experience that we had with Empire was good and we've recommended them to a friend.

I purchased carpet from Empire and it has faded and they refuse to replace it. Empire came out to retile bathroom floors and caused 11,000 in damage. Timothy ** of Empire carpets asked me not to call him. The carpet faded. Empire promise do you resolve the issue but then tried to charge me an additional $1,900. This is 2 years later and the problem is still not fixed. Empire sent installers into my home to put in Plank Floors in my bathroom. Ben ** forgot to get a ring for the toilet, cut a hole in my piping system. Water leaked all over my house. I had to pay a plumber $2,700 and Empire refuses to reimburse me even though they promised they would. My insurance company is trying to handle the physical damage. This matter happens on a Friday. Roto-Rooter came out and was going to charge me $5,000 but I found a cheaper plumber. Empire told me to get the work done and refuses to pay for it.

We chose Empire's luxury vinyl plank flooring and had it installed in three rooms. Their price was right and our next door neighbor was the sales rep. Plus they matched the texture and the quality seemed to be exactly what we were looking for. We have one issue that we'll probably have to call them about, but other than that, the flooring has been excellent. I'm happy with everything.

I asked someone who had some flooring done in his house who he worked with and he said Empire. Also, I would always see commercials of Empire Today and I thought about getting a quote. I liked the pricing and I wanted it to match the quality of what I was getting. The salesman asked me if I ever considered vinyl floor and I said no. He showed me a sample and I had it installed everywhere except the kitchen and the bathroom. I had carpet before and now that I have the vinyl flooring, it looks like a totally different house.

The carpet install was good and the carpet is very nice. The vinyl install in the kitchen and art room is not acceptable. A representative came and checked it out and agreed. He said it would need to be redone. That was 3 weeks ago. Since then, I have tried to contact him and another person at their offices and have left messages. Still I have heard nothing. For this reason I would not recommend Empire Today.

I have normally done all the work in my house myself but decided to go with Empire to convert my small back room to laminate flooring. I paid more than triple the amount but wanted it done and was assured everything was guaranteed satisfaction. The T-molding they installed didn’t match the color of the flooring. They basically took a scrap piece from the back of the truck and used it. Obviously I was not satisfied. I left about 20 messages with the company and was placed on hold for hours trying to get someone to call me back. No joke, finally a month later a customer service rep called me back. I have never dealt with such a horrible, unprofessional company. Every time I called nobody was able to help me and was promised I would get a call within 24 hours... Well I finally got someone to call me back a month later! Based on my experience and how I was treated, I would not recommend Empire Flooring to anyone!

I like the carpeting installed by Empire Today in the bedroom. So far, it has met my expectations. Also, I liked the installation and the installers were nice. The price was reasonable as well. I’m very pleased with them. When my money gets better, I will definitely call them to have some flooring done.

I talked to a couple of different flooring companies and their timelines were too far out for me. In contrast, Empire Today was be able to get in there and get the work done the next day, and that was the selling point so I went with them. I had them install hardwood floors in my master bedroom and on my staircase. I chose that particular product due to its look and value. I had an excellent experience with Empire and the whole crew did a hell of a job. Relative to how all the projects went on in my new house, Empire's crew was the best. They were the most reliable and the nicest guys. No doubt about it, the work they did was by far the best job that was done for me.

Worst company ever! We had wood, LVP, carpet installed. What we had agreed on was not done and yet we were charged for it! Had damaged roof and 2 months now, just getting runaround. Nobody picks up the phone. When they pick up the phone, you are told someone will get back to you! A lie! Nobody has ever called us back. PLEASE save your time and money! It’s been a nightmare.

We had a carpet installation for our church office that took all of Thursday and part of Friday. It was only 600 ft.². The worst part was that the job looks absolutely terrible! I find it hard to believe that the person installing the carpet was even trained properly. That aside I have been on the phone nonstop since Friday night trying to find a resolution only to be put on hold, put into people's voicemails and told an inspector needs to come and look first. The original rep who gave me his cell phone saying to reach out if there's anything has been unhelpful too, for a company as well known as Empire I am frankly stunned!

I needed some carpet installed in the bedrooms and I had some friends say that Empire Today was pretty good. The color of the carpet I got from them looked one way but when I got it, it looked lighter. Also, I was told that they couldn’t put the silver piece that they put around the edge of the carpet where it meets the carpet in the hallway. I didn’t put in a new carpet in the hall because I wanted to get hardwood in that part. However, in the bedrooms, they just put that carpet down and it doesn’t have those attachments, and I didn’t like the way it looks. I had somebody from Empire come here and they said they couldn’t put those tacks on. I feel like this carpet is coming up soon from the people going in and out of these bedrooms. Also, I paid too much for it to do that. Nevertheless, they did a good job.

We had dealt with Empire Today before but every single time, we couldn't come up with the cash. So we decided to get another carpet when we had the money. When we got the carpet, we had it installed throughout the home, in all four bedrooms and the stairs. It was a good experience. They did what we wanted, cleaned up after themselves and got the job done as quickly as possible. They did a good job. The carpet is new and I like that it's clean. I would recommend Empire and if I decide to get some more work done, I'd call them again.

Empire Today installed carpet and padding in our living room and hallway and it has met my expectations. We considered other brands before we purchased with them, but the deciding factor for me was the price. My dad was impressed by the salesman's presentation. At the time, he had a carpet with him. My dad tested its feel and he felt the quality was good. I'd tell others that Empire Today is fast and they have good pricing.

I compared Empire Today's prices with other flooring companies and these were cheaper. I had carpet installed in my living room, bedroom and halls. The guy that installed it was highly professional and he did a really good job. I like that the carpet is comfortable and it has met my expectations.

I had Empire Today install ceramic tiles in my den, living room and hallway. I wanted a hardwood type of material but my husband wanted the ceramic so, we wound up with the lightest ceramic. Empire Today advertised that if I’d do one room, the other rooms would be $50 but it never came about and I paid almost $2,000. But the installation went smoothly. Once the installers got started, they did what they got to do and got it done. It was a little hard on the guys because we had to move stuff. Also, it was hard for me to take all the breakable stuff down and the dusting and cleaning up later on. So far, there are little spaces going around the door. I have to plug in the space to make it look like it’s not such a gap there. But other than that, the new flooring is doing okay.

When my mom purchased the home, she said Empire was same folks that installed the carpeting, that’s why she didn’t hesitate to call them back. She enjoyed her experience with them. She had them install a wood laminate flooring in the living room, the entry into the doorway and into the living room of her home. She likes the style and the color of the flooring. The salespeople that she spoke with were pretty no-hassle. She enjoyed her time speaking with them, and they talked to her through the steps.

We had Empire install our laminate floors. Installers were very friendly. However, most of the laminate floors started delaminating the next day. Called again about more boards delaminating and no one showed. Not even a call from the installer or company to let me know if he was gonna be late or reschedule. We had to deal with the customer service more than a few times to get this resolved. Ciera from the Nashville area was more than helpful to put request but I know she can only do so much.

When I had the salesman come out, I received an estimate from him. He had to redo the figures and it took 6 days, with phone calls, and then texts, because his voicemail was full, to get the corrected amount, one day before installation. When the installers arrived, there was push back from the start. He didn't want to move furniture, I paid for that. He didn't want to install laminate in one of the bathrooms, because he said it would look terrible. I was staying at a hotel overnight, and paid $200 for that.

I have had one bad experience after another with Empire. Laminate Floor measures wrong so couldn’t be finished, brought wrong material to finish, didn’t bring trim 3rd time here to finish, carpet came after laminate finally finished only to say boards stair step and he can’t match up with a straight line. 2 full weeks been here 5 times floor still not finished. Can’t get any answers, 800 is clueless and not helpful, installation manager stopped returning calls, can’t get anyone to talk to me about not having to pay full price for this level of service. Facebook comments get deleted when I ask for help. Worst experience I’ve had with a company hand down!

We had hardwood flooring installed in two rooms and we had the vinyl installed in the kitchen. We had a little problem starting but it was taken care of. I like the appearance of our new flooring. We had Empire do other things so we had them come back. Buying from them was simple. Everything was done great. It was a great job. I would recommend it.

Empire has been doing my carpeting for years. This last time I had them do a carpet in certain areas, and someone was supposed to have been stretching it for me to another room. But I had to go to the hospital and I didn't get that done. Still, I was really satisfied with the coloring.

Go with Empire Today. They did my other floors and I used them again to install Armstrong wooden floors in my kitchen. They brought me out a few samples and I try to match it with my cabinets. Then, the crew took all day for the installation. They had to come back because I had a problem by my backdoor. Water was coming into the house from the outside and I made them repair all the woods. All in all, the flooring looks great and everything is very good.

My wife has cancer and we're in a mobile home. If we ever had to have a wheelchair, I figured it would roll better on a vinyl floor. I had reps from different flooring companies come in and I talked to them. I liked Empire Today better. I liked the salesman and the way he presented everything. I had them install vinyl flooring throughout the whole house. Empire was great and I'm gonna have a neighbor call them about getting some flooring for themselves.

I’m handicapped and we live in the basement. We had a rug that has been in there for 30 years and it was buckling up. I saw Empire Today on TV and my wife and I decided to give them a call. They sent a fellow out and he explained everything to us and gave us a price. Empire Today came back four days later and installed wood floor in our basement parlor. It's wonderful. They did a beautiful job and I was very satisfied. I love what Empire Today says and they stand by their things.

Made an appt. for an in-home estimate. Appt. was confirmed in both e-mail and text. We made arrangements to be home. They were to be at my house between 9 and 11 am. Nobody showed up and no calls. I called Empire’s 1 (800) number about 11:15 am. Ashley answered the phone and said she sees the appointment. Then she said no one is coming because they don’t have enough reps today, so I need to reschedule. She didn’t offer any compensation for today and not apologetic at all. I mentioned I was speechless about this situation. She said “I know.”

I have been trying to get ahold of ** Customer Service Manager. Empire Today, LLC. 19221 66th Ave S Kent, WA 98032. 888-588-2065 ext. ** SINCE JUNE about my warranty. My floor is started to PEEL. I have emailed ** on June 17th, June 25th, June 29th, July 3rd, August 3rd, and today. I have called more times than I can count and left countless voicemails. Still nothing. A representative that I spoke with around 11 am Pacific time stated she left a note on my account that she talked with me on the 22nd of August. That is a lie, and I can prove it is with my phone records.

The installation of the floor went fine, but when it came to finishing the baseboards with the quarter round it looks absolutely terrible and wasn't done professionally at all. Had no luck getting them to bring a different contractor back out to do the job correctly. On top of that I realized too late that they had had an opportunity to find some family jewelry that I thought I'd put away well enough and they stole a lot of pieces that were very sentimental. Due to this I have no faith in letting any other contracted worker in my home related to their company. I did make a police report but that stuff is likely never going to be found. Very disappointing.

Empire Today was more convenient for me than the other couple of companies I looked into. They got in, installed the vinyl plank flooring and the kitchen tiles, and got out of here. They did a beautiful job. I had a good experience with them.

Our experience with Empire Today was pretty good. We had a tile floor and linoleum installed on our home by them. They were better choices, too. I like that they are vacuumable. We had carpet down in this particular room before we put down this tile, and there has been a big change. They are doing a good job.

Beware what you sign with Empire Today despite what the salesperson says! Our experience was what I believe was an attempt at deceit that I was fortunate to spot before it was too late to cancel. When we told our salesperson that we would think about it, he told us that that was OK and a $20 deposit would lock in the price. My wife gave him her debit card for this. He asked if he could check my credit to confirm that we could secure financing. Without telling me what he was doing or informing me that he was doing it the salesperson proceeded to complete the transaction committing us to the sale while leading me to believe I was signing paperwork relating to holding the pricing. He then handed my wife the debit card and said we would not need it because my credit score was so good.

I had the carpet and the padding upgraded in the house by Empire Today. However, their crew has to come out and re-stretch the carpeting. It's starting to get bulges. In addition, when I wrote a check for a very large amount, instead of using the last four digits of my account number, their office staff used the check number and tried to run the check through the bank, and it bounced. It said insufficient funds. I’m very unhappy with the office staff, especially the lady that took the information. She did nothing but cause us grief for five weeks. Other than that, I had the basement done by them at our former address - half in laminated flooring and half in carpeting - and they did a very good job.

The sales representative was very knowledgeable and he worked with us. He had the products that we were looking for and we know Empire Today has been in business for a long time so we were excited about going with them. We had carpeting and wood laminate done in two bedrooms, living area, the living area, and the hall. They did a great installation and it’s nicely spotted. They were very accommodating and did a good job. People definitely needed to come out and look at Empire's products and get a bid and talk to the sales rep.

Empire Today installed carpeting in our living room. Their salesman showed us what he could give us, what would be done, how, and where he would cover. Our house is a little broken out and it involves some cutting out of parts for the fireplace and a couple little hallways and for the staircase. He gave me a very good price on it for what we got, plus it had the padding with it. We told him what color we wanted and for whatever reason, people don't carry blue anymore. Everything is brown, but he had some blue there. I walked out to the van with him and I saw one that I knew my sister wanted. I brought it in and showed it to her. She said that it was what I want so we decided to take that.

I got cheap carpet from Empire Today for our rental house. It was cheap and it was a good deal. I trusted that because I knew the salesman, if there were any issues then I could always get him to help me. In fact, there was an issue but I didn't have to get him to help me. The company took care of it just fine. I received a call about five minutes before 8:00 AM, telling me that the installers would be at my house within the next two hours. But they didn't show up until after 4:30. That had everything to do with how I scheduled my workers at the house that day and it cost me money. I explained that to someone at Empire Today and he asked me what I thought it cost. I told him that it probably cost me $111 and he said, "Well, how about we take off $150." I told him that was fine and he did it so I'm completely satisfied.

I had arranged for Empire Today to be at my home between 1PM and 3PM today. I had decided to have all of the flooring (hardwood and carpet) replaced throughout the entire house. They called me at 4:48 PM today to tell me that they can’t make it and I need to call in to their office to reschedule – unbelievable! This company just needs to close its doors or change its name and start over. Total waste of my time.

I had my hardwood floors installed May. They looked great after the installation but a month later I noticed they tried to hide some damage by covering it up with putty. Upon further inspection I found a few other spots that the edges were starting to peel up. I called Empire for warranty work so they sent a tech over to have a look. During that inspection we found another damaged spot that was covered up with putty (this was the beginning of August). Now I have six spots that are peeling and the floor squeaks in the area heading down to the basement. I made another call to get an update on when it was going to be repaired and was told someone would call me back by the end of the day. Well a week later no call from them so I called back today and was told someone will call tomorrow. This floor cost me $9783.20. I bet if I was a new customer somebody would be here tomorrow to give me an estimate. Warranty work. Good luck. You’re the last on the list.

So sad..We have purchased carpet from Empire twice (There won't be a third time) and they had excellent service and people actually answered their phones and return phone calls. However, on our second purchase in 2014 we have had to have our carpet stretched once a year due to carpet waves in different rooms. Now this time I have been given the run around and a Terrible customer service named Donna.

This has been the worst experience. Installers did not bring the correct carpet, did not install the padding and when they were told it was wrong, they up and left leaving tacks exposed. When I called customer service I was sent to voicemail at least 6 times. When I finally did get ahold of someone I was placed on hold for over an hour and told “too bad” then was hung up on. Carpet was never installed and they refused to do a refund.

I used Empire once before, over 15 years ago, and thought they were great. This time around however, I am very disappointed! I picked my hardwood and carpets and scheduled the install. Hardwood for one room, took them all day! Literally they were here from 8 a.m. To 8 p.m. The finished trim they put on, horrible! One wall, less than 7 feet long had three different cuts in it... really? I'm not even a carpenter and I can tell you that's not how it goes. Could of done better myself. Now to the carpet. I ordered carpet for three sets of stairs. One was for the entire stairs so that was installed in one day, looks ok, absolutely no padding. The other two stairs I was looking for more of a runner.

Horrible experience. On August 3, I paid Empire a $2000 deposit to have the carpet in my home removed and new carpet installed. The installation was confirmed for August 11. On August 11, no one from Empire showed up to do the work and nobody from the company called me to inform me that the carpet would not be installed. Additionally, nobody called me to reschedule the installation. This is an incredible inconvenience and complete disregard for customer service. How can Empire justify taking my deposit, not scheduling work to be completed and then failing to contact me or reschedule. I traveled from out of town to meet the conditions of their requests to have an individual at the location in person to meet with workers. In addition to the travel, I had to stay in a hotel room in order to be available for Empire's early morning call. I detrimentally relied on the promise that Empire would fulfill their contractual obligation. DON'T USE THEM!!!

I had carpet installed by Empire Today. Although I had looked at some other brands, I decided to stick with Empire Today since they had also installed carpet for me last year and that experience was excellent. This second time, the guy had a little attitude but I was able to overlook that. Besides, he did a great job.

Empire matched the price of the other companies and they ended up being a lot cheaper than local people. I could also do it all in one setting instead of running back and forth and waiting. I had carpeting installed in the bedroom and bathroom hallway. My experience with Empire has been easy.

My daughter had her whole house done years ago. She liked the floor she got from Empire Today, so I decided to also purchase from them. I had the wooden floor installed on the whole downstairs and cost over $6,000. The installation was great and the flooring has met my expectations. But I told my daughter to get the gift cards and Empire Today doesn't uphold to their promises. My daughter never got the gift cards even though the salesperson even took down her name and her phone number. I also called and they said they would call me back but they never did. I would never recommend Empire Today again.

I had carpet installed through Empire on Friday. It is the worst install I have ever seen on top of being lied to by the seller. Not only did they damage my furniture but there are seams all over, their cuts aren't straight, there's gaps and holes EVERYWHERE and I mean EVERYWHERE! I have a 4 bed living room and hallway and almost every wall has an issue. There's black string from the carpet sticking up, the carpet wasn't tucked in certain places. I am beyond dissatisfied. I expected paying thousands and going with a well known company. It'd be amazing but I was beyond wrong. It's already been 3 days. Now I have to wait 2 more for someone to inspect it. Who knows how long it's going to take for It to be completely fixed and I can move everything back into my house for my family.

We had the samples from Empire Today and we picked a carpet. My wife liked the texture on that one. We had the carpet installed in the bedrooms and the living room, and it is just what we expected it to be. We chose Empire because of the timing and the installers did a good job and were courteous.

A month ago, Empire Today removed my wall-to-wall carpeting in the living room and dining room and installed wood flooring. It was wonderful. So I called them again and they're supposed to come tomorrow to take a look at another job where they're gonna remove all the vinyl flooring that I have.

I've had Empire Today come out to my place twice in the last couple of months for two different deals. The first time, I purchased carpet for the family room in our basement plus the stairs and the second time, I bought hardwood for several rooms. The carpet is gorgeous and I love it. I would recommend them.

We’ve used Empire before and we liked the experience. Many members of my family had also used Empire. So when we were purchasing flooring this time, Empire was just a go. The salesman was great. His attitude was good. He wasn't pushy and he let us make our choices. The initial experience, even when the people were here installing, was absolutely great. We had laminate flooring installed in the entry hallway, the living room, the dining room and the kitchen on the 25th and the 26th of July. It was after a couple of days that we started having an issue and we're still trying to deal with it.

Empire Today showed samples of the carpet and it looked basically the same as what the other brand was, but then I thought Empire had a good reputation. I had them install it in my living room and hallway. However, I'm not really happy now that I got it. It doesn't seem to be the same as the sample that I looked at, the grade is off. I checked the middle grade for everything, and it just seemed like it was the cheaper grade. But then the installation was great.

My parents had some carpet installed and they told me that Empire will be a good service to call to get the carpet installed on my staircase. I went straight to Empire. I like the popularity of it. Also, they had been really convenient for me. I called, they had the contractor come out, and the contractor installed the carpet. The carpet met my expectations, and my experience was fast and easy.

Empire Today's price was right. I’ve used them in the past and they’ve done a good job. This time, I had them install some plush carpeting in all the bedrooms upstairs, my family room and the stairs in my house. Overall, it looks okay but there are areas that butts up to where the baseboard is. I’m just very picky. They did a good job and also, everybody says, “Oh, no. It’s okay.” Also, they said it’s gonna take a little while for the smell of the carpeting to go away. It’s almost been two months. I’m a little concerned because I’m still smelling it. I also wanted the upgraded padding on it, and I don’t know exactly what I got. So, I’m hoping everything I selected was the upgraded padding. I tell my friends, “Go to Empire. Have them come out and you decide yourself.” I’ve used them a couple of times before, and their carpeting never buckled in all the years that I’ve had them.

On August 9, 2018, I had scheduled a day off for the installation of my floors. However, I received a call that morning that the materials have not been received and I had to re-arrange my schedule to accommodate a new installation date of August 11th. So August 11th arrived and the installers came to start on the assignment. After they completed the work, I noticed that they did not complete the following tasks:

I put it in on a web that I was looking to buy kitchen floor and Empire Today's script came to the host. Then they contacted me while none of the other companies called me back. Empire Today installed tiles for me which are white with scrolling in it and everybody said that they are a lot better than what was in there before. I was very satisfied with my experience and I was surprised with how everything went based upon the workmanship of their men.

I had carpet, laminate, wood with laminate, and vinyl tile that was grouted in from Empire Today. They installed it in the whole first floor of my home and the quality of the products is great. The cost was a little higher but I appreciated the convenience of the way that they did business. Overall, I had a really good experience with them. We had one problem that their rep had to come back three different times to fix but that was because of a problem with our floor and not because of their installation. I recommend Empire Today but their selection is limited.

A friend had Empire Today and we used them on his recommendation. The cost was a little higher than you can get at Home Depot, but Empire has a special way of laying down the flooring. They set an appointment and they were out quick, which I really liked. The guys came out and put the tile down in the dining room, kitchen and hallway. It took them three days and then I had to call them back out to re-clean their work because the haze on the flooring was so bad, I couldn’t get it off.

My son had his whole house done by Empire Today and he was very pleased with them. I was very pleased with the salesman that came out. I live with my son and he was gone for three weeks. He left my granddaughter in charge of the dog and she didn’t take the dog out to do her business a lot so the carpet that was in my bedroom was spoiled. I have allergies and I wanted a flooring that was dog-friendly. I had the laminate flooring installed in my bedroom and I like its color. However, I wasn’t given instructions on the best way to clean and take care of it. I understand I can get information on the internet but I’m not computer savvy.

We had carpeting done at my house through Empire Today. I had it in my whole upstairs, bedrooms, living room and dining room. In my aunt’s house, we had it installed in her patio. The installation took a while, hours, but the team was very nice. I got a multi-color carpeting in a brown base and I like the feel of it. I'm very satisfied.

I selected Empire Today over the others for their better price and quality. I had some flooring and carpet installed and it was an excellent installation experience. Also, I like the color and durability of the flooring.

Empire Today installed my carpet a few years ago and I was satisfied with it. Recently, I had them put in wood-like flooring as well. I had the flooring installed in two bedrooms. The young man who came out was professional and made me feel easy. I like the color of the flooring and the way that it was put in. It was piece by piece. I was satisfied with the way it looks and the time that it took for the guy to put it in. He has done it very well. I would tell others that Empire Today is a reputable and very good company to go with.

Made an appt. for an in home estimate. Appt. was confirmed. They were to be there between 11 and 1 p.m. They were no call no show so I called. The person who answered the phone put me on hold and called the rep. He did not answer. She offered me $50.00 off my purchase. I declined. I would not do business with a company who can't even get to their first appt. Don't waste your time calling.

Today, August 31st I have been given the runaround for the second week. Installers have an excuse each time they can't come. When I spoke to a representative last week, she guaranteed the installation today for carpet in my master bedroom. I specifically told her that my new bedroom furniture will be delivered on Sept 1st, now I STILL do not have carpet, I will never recommend anyone to Empire carpet!!!

I was presented with Empire's wooden flooring, which was on sale at that time. I had it installed in the living room and the bedroom. I had carpet before and the wooden floor is easier to clean. I like it and I'd recommend this company.

Empire did my wood floor in my living room. So, when I needed a tile in the kitchen, I went with them again. I like the color of the tile flooring that matches our wood floor and the installation process was great. I would tell my friends to go with Empire because the people that they send out to install the flooring are quick, professional, and on time.

I had Empire Today install a carpet upstairs and it was a very good experience. I didn’t have to do the actual bedrooms except for one room and I wanted everything to match and Empire Today had the same carpeting that I wanted. I first used Empire in New York years ago and they did a good job. The second time was down here when we first bought the house. But the guys who put the carpeting in were not that skilled. So when I had Empire come back the third time after we finished the renovation, they made sure that the guys who came here were very good.

I had a carpet installed by Empire Today. I like its color and although it was a little expensive, the quality is good. We just have to vacuum it every day and the vacuum is almost half full. Other than that, the experience with Empire went perfectly and we would recommend them to others.

We called Empire to come out to give my 82 year old mother in law an estimate on flooring. The sales person came out and showed her the product/price and we decided to go with them based on the info that they gave us for the complete job. Once the Installers showed up and asked to be paid in full ahead of starting the job or they couldn’t start so we reluctantly paid and they began to remove up the carpeting and then told us that it needed an additional $930 to level out the floor which we declined.

Our old carpet was 13 years old and it needed to be replaced in the bedroom, living room and the closets. Our sales person was friendly and helpful and assured us that we were replacing our carpet with the same carpet we had so the house would look uniform. We removed the furniture each room for the installation team as requested so they could install the carpet into the empty rooms. The installation team came and installed the carpet. However, there was an issue with the installation. The team cut some carpet wrong and had to come back the next day to finish the closet because they did not have enough to finish the closet. The installation was complete and I paid them $1,700 dollars. The carpet looks crushed and worn after only two years which is strange given that there are only two people in the house and no dogs. Our old carpet withstood a dog, two kids and their friends and my husband and I.

Nothing but a nightmare. Measured incorrectly, sent one guy to install & was too much so instead of one day install it was days. No one knows what they are doing. Scheduling is a huge problem & absolutely no customer service. 3 months after final installation my laminate started buckling. Took weeks & us getting the local new station calling them to finally get the repair scheduled. They rarely answer their phone & when they did they said they were waiting on materials. Took them 3 weeks to get 2 boxes of laminate. Then we find out they did not install a moisture barrier under the padding so the laminate was wet & is now stacked in my driveway. Overpaid for these floors to only have 3 months & they didn’t even haul them away. The previous laminate had been down over 5 years with no problems. Replaced due to remodel, moving a wall & wanted a lighter color.

Empire Today had a good deal that was going on. It was cheaper than anyone else I've looked at. So we had two rugs installed in bedrooms of the same size. While the carpet installed in the second room was perfect, one of the gentlemen came back and he had to straighten the carpet on the first room ‘cause it started to buckle in two places. Despite my experience, when I get ready to get my last room done, I’ll use Empire Today again.

Going with Empire Today was a better value than with the other brands I considered so I did. It was brief and reasonable with Empire's sales reps. The guy showed me the carpet sample and I picked out the one I wanted. It was very easy. I had carpeting installed in my own bedroom and the installer did an excellent job. There was some damage to the nail boards underneath and he replaced those. Also, it's nice to have fresh, new carpet. If anyone asks, I would tell them to go ahead and use Empire.

Empire Today was able to install the outdoor carpet the next day. They were on time and they started right away. They had it down pretty quick. It met our expectations and I would recommend Empire.

After taking time off work, hiring someone to help, and clearing five rooms worth of furniture, installers (that barely spoke any English) show up with wrong carpet. I asked them to stay while I called customer service, turned my back and they left. Nobody cared, nobody would help. Still no carpet. Our rep Matt ** is a lying ** that should not be representing the company, but further no one returned a single call to us. $5k shelled out and not even a phone call? We're sitting in an empty house scrambling to find another company. This is the worst company. Save your money. Do your homework and go with someone else.

People should call Empire Today before they call anybody else because they're not gonna get a better deal. When I gave Empire Today a call to see what they would say, Frank was very helpful. He showed me so many things. I said, "Now, you got me confused." I told him that I have a dog who's a real pet and he suggested something unscratchable. I got the hardwood and it's beautiful. It does great in terms of cleaning too. I haven't wet it yet. I just take it up with a dry mop and it cleans very nicely.

I liked Empire Today's commercial and I got them to install hardwood floor in certain areas of my home. My wife like it and the wood is good for her. I'd tell my friends to come and look.

I had some very nice carpet installed and it went really well with the tile I already had in the house. Nora was fabulous and the two guys who came up and installed the carpet did a great job. They were quick, efficient and clean. Empire was highly recommended by a friend and they have great and wonderful carpets.

I wanted my carpet replaced with one that had the same quality as the one that I had. The reps at Empire Today showed me the best kind and I chose that. So far, I'm very pleased with its quality.

Worst experience. Wasted my two hours in prime evening time. I simply need an estimate but when I went online to book to get scheduled, only 4 days later time was available. I booked it anyway since I had a good experience with before. Unlike the previous experience, no one had called me to confirm. So I called an hour before the scheduled window, asking around what time the rep will be arriving. 1st customer service personnel tried to call the rep but couldn't reach, so she said she left a message to call me. No one called next 30 mins, so I call back.

We have a townhouse, and we had Empire install carpets on the entire upstairs and the living room downstairs. We also had them install blinds. We considered a couple of other companies, but our daughter recommended Empire. She was satisfied with them and we thought that was good enough for us. Chris, the salesman, was very friendly, knowledgeable, and helpful. We had issues with painting and had to work around a bunch of things, and Empire Today was very flexible with us.

I had a carpeting installed by Empire Today in the bedroom. Their pricing was right, and the sales representative was nice to me. He showed me different things and I liked it. The installation team did a nice job. They didn’t take long but it still looked nice. The new carpet made my room look different. When I get out of the bed, I can walk on different carpeting. I was also glad to get the old carpeting up in the room. I’d recommend Empire Today.

I wanted a quicker project and Empire installed the laminate flooring in two of our bedrooms in one day. It was excellent. The new flooring blended well with the others and I like it. It was easy to clean too.

After tearing up old carpets in three rooms and spending days convincing hubby to call Empire, he finally did yay! They were scheduled! And I had plans of slipping in all the other floors on the entire first floor with the order since hubby was on board. They were coming this past Saturday between 1-3. So excited until 3:30 and no one came or called or anything. We called Empire and they just said, "oh well then let's get you rescheduled for next week." NO. How about accommodating us with someone that night or next day or next two days but a week more after staying home all day waiting. No one would have even called!

We are a small therapy suite business and I have two large suites consisting of 3 waiting rooms, 15 offices and conference room which were to be carpeted. If you want a short summary of our experience, just re-read the title, from here on it's long. First the good things: a) the price was reasonable; b) the sales rep was patient with us early on while samples were being chosen as several people had to weigh in; c) according to my operations manager, the installers (when they came) worked hard and did a good job. The carpet does look very nice. For these reasons, and at the urging of the ops mgr, I am giving 2 stars. If it were totally up to me as the boss, I'd give them 1 star.

Terrible experience with Empire. They replaced our carpet with vinyl plank flooring. They kept speaking non-English in front of me, smoked in my garage with my kids around, and did not pick up after themselves. They also broke a statue and cracked our ceramic tile in our bathroom. It's been 2 months and I'm still waiting on someone from Empire to come fix the tile. Someone was suppose to come last week to fix the tile and didn't show. Terrible customer service. I recommend spending the extra money and going with someone local, I wish I would have!

We are already unhappy with Empire's service and the installation hasn’t even started yet!!! We have been postponed twice! We asked for Saturday install which they said was okay, but then found out the rep scheduled us for Monday. My husband works nights and has to sleep all day which was the reason for a Saturday install request. Then on Monday morning we are called to say it would have to be done Tuesday as they did not have enough of the product we ordered in the warehouse. After we spent all day Sunday prepping our house for the install so the installers had everything out of the way! Already we are not confident in this company to do a good job. Very unhappy customers!

We had Empire Today install laminate wood through the whole house, and the guy who installed it did a wonderful job. We really like the whole thing, including the combination of the quarter round and the molding that he put down. It is really nice and it makes each room look larger. Yesterday, however, I was thinking about filing a complaint with the Better Business Bureau. We have this large wall unit with a TV inside. We also had a lot of shelves and other things in there. Empire Today told us we would have to pay $150 for them to move it. We paid the $150 and it was included in the whole cost. However, when the time came for them to move it, there was a lot of electrical things in there that needed to be taken apart.

I was always seeing Empire Today on my phone, so I had laminate flooring from them installed in certain rooms. I love the color. I told my sister and she loved it as well, and she might try them.

The quality of the hardwood floors from Empire Today is great. I had it installed in my living room, through the hallway, and the spare bedroom. The cost was what I expected. Furthermore, it's easy to clean and I like the color. I'm very satisfied with what I have.

My sister and I were talking and she was having her floor done. She let me know how beautiful it was and I said that I would try laminate instead of the carpet. I had laminate flooring installed by Empire Today in our home. I like the color of it, the texture, and the cover. It stays shining and clean and it’s doing well, so far. Empire put it down all right and they had taken all the tiles. They covered it over the end and did what they had to do, and they did a wonderful job. I like their product.

I had Empire Today install waterproof wood laminate in our living room and four bedrooms, and I cannot praise them enough. My experience with them has been excellent. The representative, Randall, was a wonderful man and I couldn't recommend him enough. He was very knowledgeable and courteous. The installers were very courteous as well. They knew exactly what they were doing and they left my home immaculately clean. Also, I knew the maker of Mohawk and it was wonderful.

My sister had Empire Today do her hallway in their home in Florida. I've been there and it was very pretty. I needed to get new flooring for my hallway, living room, and dining room and I told my sister that I was gonna call this other company that just put in carpet in my home. She to go to Empire instead and she called them. Initially, I didn't want to spend more than $3,000 on the flooring, but I ended up paying $3,500. I got that for one year with no interest. Empire Today installed a laminate floor for me and when their guys came in, they were very nice and polite. That day, it was pouring down rain outside and the men made a canopy out here for my home so that nothing would get wet because they had the machine on. They went ahead, took a little break and carried on, and did beautifully. A lot of people come in here and they can't believe how pretty my flooring looks. I was satisfied with my experience and I told my friends about it.

I had waterproof laminated flooring from Empire Today installed in the family room, kitchen, and entryway. Then I had a rug put in my master's bedroom as well. While everything else is about the way I expected it to be, the only drawback is that I had to sleep down overnight for the weekend because they made a mistake on the rug upstairs in the master bedroom.

Well I am sitting here after making all arrangement for carpet installation. Took day off. Got care for dogs. Removed all furniture... Installer comes with carpet about 4 shade lighter than I ordered. I spent about two hours with the consultant making sure I was receiving a brown carpet not caramel, not mauve, we matched the sample to my brown ottoman to make sure it was brown. Well carpet comes looks more taupe than brown and is extremely thinner than sample. I call to notify them and the women who helped me choose the carpet and tile calls back. I began with, "I know it’s not your fault but the sample does not match the carpet that came." I reminded her about the conversation we had about my concerns of getting brown, that’s when she raised her voice and said, "Are you blaming me." and I mean in a really rude and very defensive voice. Then goes to say, "You will never get a carpet to match the sample," still in a angry and rude tone.

We were told that the flooring was guaranteed for life from scratches, fading, and water damage. We were NEVER told the shaving down of doors were our responsibility! Installers came, installed floors, shaved down two doors but left my kitchen door unshaven but removed the flashing! As soon as they left, I opened my kitchen door and my floor is scratched now!

Thank you for your help. Empire has complied and returned my money. Too bad I had to go to this length. It is nice to know that Consumer Affairs really does work.

The sales rep promised us a 2 day install which was never completed. It is over a week later and the job still is not done because they can't get the product now. Nobody has communicated to us, they won't return our calls, the contracted install workers come to our house with their kids??? Seriously? Our sales rep won't return our calls. Garrett ** is his name and his text response after we complained was "That is **". Are you serious? I have special needs relatives and do not appreciate that remark. He is no help and the only thing offered to make this right for a job that is still not done was a $50 refund? Totally ridiculous. Nobody has been helpful or communicating with us and we still have a section of our home with no carpet waiting for the rest of the supply that somehow can't be matched? It is insane. Never use this company.

I had laminate flooring installed in the kitchen, living room, and the hallway by Empire. I liked their coloring. The installers that I had here did not speak English, so I did not know what they were talking about. However, they cleaned up after themselves and put the furniture back. Also, I have a spot in my kitchen that I do not quite understand. It is a dip, so I have to call them to find out what is going on. Other than that, they did a wonderful job. I will recommend them.

Empire Today installed the carpet in our master bedroom. The installation was a very good experience because the one who did it was very, very polite and he answered all the questions we put towards him. I'm completely satisfied with the service. The color of the carpet is perfect. It's not too dark nor too light. It's just what we've been looking for. I looked at another company prior to using Empire Today, but they didn't match up with what I was looking for. When I called Empire Today, I was completely satisfied.

When I called Empire Today, their rep came and gave me a good price. So I told him to do it and I got the one that was on sale for 75% off. I was very happy with it. I had them install carpeting in my living room and the coloring is very well-blended and its thickness was not disappointing. The people who installed it was awesome. They cleaned up their mess afterward. Overall, I had a great experience with Empire Today and I’ve been passing it on to everyone.

Years ago, I had Empire Today do my floor and they did a great job. Because of that, I called them again. However, this time around, my experience was not good. The guy who came here told me that he had to go home and he came back hours later. He also left a forstner. Then, there were three things that were wrong. My rug is all choppy where the molding is supposed to be. Then, the molding doesn't match the floor. They took away my good saddle for my door and they gave me a piece of garbage. I could also see my basement coming up.

I had carpet in the house and the people at Empire Today took them all out and put down laminate flooring. The installers did a good job on that. Then, in the hall, there was some tile flooring and they were gonna take it up and then put the laminate down. But when they got it, they didn’t have to take up the tile. So they were gonna give me a $600 refund on the labor. I kept calling for the refund and it's been six weeks and they said it was taken care of. However, I haven't gotten the credit yet.

We have seen the commercials for Empire Today then we called them and the price seemed to be in our budget and reasonable. We also needed the work done pretty soon and the fact that Empire could be here that same week, we went ahead and went with it. We had carpet down in the basement and on some stairs. We also had the luxury vinyl tiles in the bathroom downstairs. But we weren’t able to do it exactly when they said they would because one day, they called me that morning, said that somebody got sick, and that they couldn’t come in. Then the next day, it was raining and they didn’t wanna do it when it was raining outside. So, it took a few more days than what we thought, but it didn't take three weeks, so that was fine. All in all, Empire was professional, convenient, and easy to work with, and I wouldn’t have a problem recommending them.

The sales person show my wife and I engineer wood one plank perfect wood with little distressed. On the installation day they started to put down something that we never selected. Heavy distressed wood and repaired wood with some type of gray resin or epoxy. The workers started to remove some at my request, not all was taken up. After the job was completed. We still was not happy so I call the contractor he agreed to come back and removed some repaired wood planks about 13. When they returned instead of removing the baseboard and remove the flooring floor he started to cut one out with a circular saw. After I seen what he was doing I stopped him. I informed him you are going to have to take up the floor.

Go with Empire Today. They installed manufactured hardwood in our great room and it was excellent. I chose them for the cost initially and then I like the look on the flooring.

I've had a very good experience with Empire Today. I've heard that they're very good so I went with them. They did a very good job and I was very satisfied with them. They installed rugs in the living room, dining and bedroom. They were on time, fast, and accurate. I didn't have any problems with them. I got the double padding under rugs. The rugs are very soft to walk on and I am happy with the texture.

I am so disappointed that this carpet did not turn out as planned. One and a half years ago I helped my 91 year old grandfather get a new carpet in the living room and hallway of his apartment. We decided on Empire. Early this summer, I noticed a large bump in the middle of the living room that is getting larger every week, and several smaller bumps in the hallway. My grandfather does not use a walker or wheelchair, so there is no reason for this besides poor installation. He had wall to wall carpeting for 40 years with no such issues.

Empire Today came out and brought carpet samples. Then they came back the next day, installed my order, and we finished that afternoon. I liked that they said they could do it the next day and at the time, I was working on the house and trying to get it ready to sell. I got carpet in two bedrooms and the house was empty when they installed it. The installation went perfectly and their work was superb. I was also happy with the quality of the carpet. I was looking for something inexpensive because I'd already spent a lot of money and so far, the flooring has met my expectations.

I used Empire before and because they were supposed to be the cheapest, I went with them again. I got vinyl flooring from them and I had it installed in the living room and in the bedroom. I also wanted vinyl for a very small room which was half the size of my bedroom and living room but Empire was gonna charge me the same price as what I paid them for the living room and the other bedroom. I thought the vinyl should cost between $300 and $400 to put down in the small room but they were gonna charge me over $600 for that. So, I haven't gone back there to do any more work because it felt like they were taking advantage of me. Other than that, I had a good interaction with their rep when I bought the vinyl and the flooring has been fine.

We had carpet installed in our bedrooms. The installation went as it should've, and the installers were courteous and professional. I'd recommend Empire Today.

I had Empire Today install carpet and carpet pads in our stairs and landing and upstairs bedrooms. Two gentlemen showed up in the morning. They originally had the wrong product, so they had to drive back to get a different product. But then, they finished installing it that day and I felt fine about the quality of their work. I've used Empire for a variety of project now. I usually just go with them and I've also recommended the company to friends before.

I had (PUP) carpet installed by Empire about 2 weeks ago and it is now starting to fray everywhere. It also has a seam that has popped up. I have continually tried to contact their customer service only to get the runaround. After 5 calls I finally receive an email with a service request #**. I have tried to make contact since and keep getting a voicemail!!!! My next step is an attorney! I have never seen such unprofessionalism!

I called Empire Today after I had a fellow from a different company come out, and he couldn't do the installation right away. I had a wonderful gentleman from Empire who put in the hardwood floors in my hallway. He really knew what he was doing and he had done it all in a couple of days. I had carpeting there and I had it out, and now I got the hardwood floors. I love it. It has definitely met my expectations. I have hardwood floor elsewhere in my house so I know how to treat it. Empire Today is wonderful and I would recommend them to anybody any time.

Empire Today installed carpet through the whole house. The installers were very efficient and nice. The carpet I got is of fine quality and I like everything about it. I recommend Empire Today to others.

Follow up on reviews of my experiences with Empire Today. My husband called (I was frustrated with the company) and said that he was going to call the company we financed with and have them resolve the flooring problems. Floor fixed!

I had my laminate flooring and some carpets done through Empire Today because they were doing a 50/50/50 discount. The representative that came out for Empire did an excellent job. I'm pretty much satisfied with his performance. I was also pleased with the end result of the laminate flooring and the carpet. I like both the texture and the color. It was the same guy that did all of my flooring and he also did an exceptional job with my stairs.

Empire Today installed wood flooring in our living room. My mom did it with them, so I did it as well. I like that our new flooring is waterproof. I'd tell others to get their floors done by Empire.

My friend recommended Empire Today to me and I had them install laminated flooring in one bedroom. The installers were courteous. They came in, let me look at the floor and asked me if it was the floor I purchased. It was not, but it wasn't the installer's fault. I was between two different types of laminated flooring and I decided on a different one, but the salesman didn't go with it and he didn't put it down. But the installers really wanted me to be satisfied because the floor will cost $1,200 for one bedroom so since they were already here, I just went on with it. I have a sick daughter and there'd be too much for them to go back the next day and I didn't want to deal with that. The installation was quick and efficient. Although I didn't want the new flooring, I kinda like it and it's easy to take care of.

I honestly can't even fully get into how ridiculous my experience was with Empire. Tile installers showing up hours late, lying about why they are late, installers leaving their dirty clothes in my house, a 2 day job that turned into a 5 day job, installers don't speak English, and watching Youtube videos to reinstall toilets after tile had been installed, but the worst thing about all of this is the tile installers broke our stove, and over a month later it still is not fixed, nor have I heard from Empire about getting the issue resolved. Don't use Empire! You will never be able to get a hold of anyone, and if you are lucky enough to get a hold of someone all you'll get is the runaround.

We had carpet installed by Empire Today in our home and it's a lot different from what I had. I like the color, it is comfortable and it has met my expectations.

I had flooring from Empire Today before and they were good. This time, I got flooring for the kitchen and everything went real fast. I was very pleasantly surprised. The flooring has been installed for about five months now and it's been holding up very well.

I had Empire Today put in laminate hardwood flooring in my living room and hallway and carpets in my three bedrooms. I also looked at a few other companies, but they were all a few weeks out. Empire was ready for me in a few days. They were good but there was a couple of things that weren't done that I would have liked to have seen done. The transition pieces between the carpet and the hardwood did not get Liquid Nailed, so I pulled it all back up and redid it myself. I only have five entryways total in my house. So, it was really nothing for me to pull it up. I really like that our new flooring is easy to clean. It has also met my expectations for what I paid for it. I usually refer Empire to anybody who says they need floors because they're readily available and in and out.

I had a very good experience with Empire. I saw them advertised on TV. I called and made an appointment. Then, the representative came and he was very nice. I needed carpeting in my two rooms as the one that was in there was old and shot. I had Empire install two rugs and one floor in the living room. I was very happy.

I liked Empire Today's prices so I had them install carpeting on my steps. The carpet was pet-resistant but not real expensive, and it was decent for what I wanted. Everybody was cordial, and they did professional installation. I was very happy.

I saw Empire's commercial on TV, made the call and went with them since they gave me what I needed -- to have it done the following week. The follow up with the sales rep was excellent. He came over and ran me through what I needed. I told him that I was selling the house so I didn’t need the most fantastic stuff then he recommended a couple of things. We had Empire install carpeting in our entire home. It was a beautiful job. The installers were good and cleaned up after themselves. I was very satisfied with the excellent turnaround on installing the product and good customer service.

My boyfriend liked Empire Today's product. We bought hardwood flooring for our kitchen and I like its color. Our experience is all good.

I had Empire put a rug on my stairs before. This time, I also had them put in a rug on my stairs. I like the color and how it feels.

I've had Empire Today before and they did a good job. So when I needed a carpet, I went with them again. I called them one day and they were here the next day. It was very fast. Their customer service reps and installers were all very good and very nice to me too. I was also able to pay through a credit company. The quality of the carpet I purchased is very good. I like it better than I had last time. It also has padding underneath, so it's kinda nice.

My experience with Empire started on a very positive note with my sales consult. The associate was very helpful with helping us pick the right carpet and making sure we had the warranty we wanted as well and worked to accommodate our request for install dates and times but it went downhill from there. Carpet was installed on 3/3/18 – Tech arrived late and showed up with his wife and child in his truck and he was in a hurry. He then started to inform us that we paid way too much for the carpet and that Empire overcharges for the type of carpet we got and they never honor the warranty. We would have been better getting someone off of Craigslist. He stated the carpet was a little wet as well as it was in the warehouse but that he would cut those areas off.

After checking a couple of other companies, I liked what Empire had to offer. They were also having a sale. I liked the pattern on some tile and I got it installed in my home. The installation was fine and the whole experience went smooth.

I liked Empire Today's reputation and price. They came quickly and we had laminate done throughout the condo. And then we had linoleum done in the bathroom, half bath. Everything was very good with the installation. We don't have to vacuum with the rugs that we had. It's very easy to take care of. I would recommend Empire Today. Different people have come and asked who did our flooring, and I said Empire.

We had vinyl installed in our living room, dining room, and hallway. My wife wanted it done now and Empire was convenient, that was why we did it that way. The installer did a really good job and they were really professional about how they did it. I'm satisfied and the flooring has met my expectations. I felt like it was a little much for what I got.

Angelo sales writes up my order and I pay 2300 delivery day. They ripped me off. I ask the installers, "Why are you putting down that pad? Not what I ordered." They tried to unload all their cheap pad on me. Their response was, "They did not have your pad and we were told to put this down." Luckily I was watching how many other people have they done this to. I call and complain. They said my contract was changed wtf by who I paid for. What I wanted they tried to rip me off thinking I would not know. I requested my money back so I could go with another company.

I called Empire Today and got a rug from them. The rug is very soft and everything has been fine since we purchased it.

I had carpet installed by Empire Today in my family room and on some steps. I had a rough time getting started, but it was all right after I got started. Empire kept calling and changing things. They sent a new person out. I saw they measured everything right but I had to wait until they send another person and they put me off of at least a week. But the second salesman that came out was really good. I was used to people doing things first of the week and have it nice when the weekend comes, but they came on an Easter Monday. They told me they'd come at 8 o'clock in the morning but they got to my house by 4:30.

We had a whole apartment carpeted by Empire Today. They came to the house with the samples, which made us work with them instead of the other companies. Their rep showed us stuff and he was okay. Although, he wasn’t very cooperative when the people came so late to do the installation. I called him about it and he said that the installers had somebody else to do before us. He was quite short about the whole thing. They knew they were carpeting a whole apartment and that it would take a day to do it, so they should have made a plan for this. The carpeting is okay, but I felt that it was an awful lot of money and I was overcharged.

Tech came out to put down flooring and busted my pipes from the wall to the sink. I called Empire and they told me to send estimate and pictures. One week later, I haven't got a call or email on this situation. I call everyday and I get the same runaround, we can't get in touch with your rep. I asked for a supervisor and of course everyday they tell me someone will call. I have not heard from them at ALL. I am totally not satisfied with the service I am getting. Now I have exposed pipes and no one can use the bathroom because I had to turn the water supply off. Please be aware if they have to move anything. The Tech told me, he only have to move the toilet. Now I have $700 in repairs.

First off I should have been wary after the salesmen canceled on me twice beforehand, but I went back and made another appointment. The salesman was polite and did bring lots of samples with him. I was getting all my bedrooms redone and my living room. Choose a carpet and set up a install date which was a Friday. So come Friday I took off work and had my whole house emptied and torn apart ready for the installers. They did show up on time but said they did not bring enough carpet they will be back tomorrow (Sat.) and took off not even doing one room. About an hour later a rep called and told me my carpet would be now on Sun not Sat. because there are no available installers.

Empire Carpet came through. They recognized that the color difference was more than a lot dye problem. They removed the old mauve carpet and replaced the entire house with the proper mushroom colored carpet. It looks awesome. I am very happy with the final response the performance and the installation.

I got bids from different companies and looked at their product. I have two dogs so I wanted something in case I had accidents when they get older, I wouldn’t have to worry about my carpet rotting out. Other companies that I had called on to come out kept calling and telling me they couldn’t make it. That discouraged me from doing business with them. When I called Empire, the salesman came right out and kept his time. He was a little late one time but he called me to tell me he would be there.

A friend suggested Empire and I got them to install different shades of gray vinyl in two bedrooms, a bathroom and a hall. They also did little edging around the flooring and the walls. Though their sales rep was very talkative, he was pretty good and he answered all of my questions. However, I’ve got several places that already came on and I’ve not even had the flooring for six months. The vinyl was laid out properly but the floor wasn’t exactly flat as it needed to be and it shows through on the vinyl. They should’ve said something before they laid it instead of letting me bring it to their attention. I paid all this money yet they said that there was nothing they could do about the problem. I don't recommend them.

I had a carpet for one room installed by Empire. I picked the carpet that was closest to the one I’ve had before because the other two rooms in my house still have the same carpet. The flooring installed was great and the guys did a good job.

I got wood flooring installed by Empire in my entire living room and dining room. I like that it looks great and that it’s always shiny. The guys who installed it were excellent. They worked well and I'd recommend them anytime. I was satisfied with Empire overall.

I had engineered hardwood floor installed over a month ago. Installer showed up with quarter round trim that didn’t match other rooms that Empire installed a few years ago. I made the mistake of believing the salesperson that they would match the trim up later and let them install floor and do the trim later. It’s been over a month and I have called over two dozen times to follow up. They NEVER call you back after saying they will. I have to explain the problem each time I call. Empire makes you pay in full before they start the job. That’s the problem. You have no leverage to get anything fixed. And they DONT CARE BECAUSE THEY HAVE THEIR MONEY. NEVER EVER ORDER OR USE EMPIRE.

The salesperson was awesome...came in, listened and we found a solution for flooring. We ended up choosing laminate and carpet. The schedule date was 3 weeks out...plenty of time for me to take schedule the day off so they could install the laminate. Was called the evening before the install that the color I selected is no longer in stock and I would have to pick another color...weird they found out the day before! So, was told that they would PROMISE to come out the next day if I picked another color. Left work early to meet the sales guy. We picked a new color and he submitted it.

We had just purchased our house in Lawrenceville, GA on October of 2016 and before we moved in, we wanted to remove the carpet and have hardwood floors installed on the first floor. The salesperson was polite and professional. It was a bit pricey but the sales person assured me that it was well worth it because they back their product up with a lifetime warranty and that we had nothing to worry about. So we proceeded with the install. We were very happy initially with the install and the house looked great. Now we are coming up on 2 years, and the floor in my living room is starting to bulge. I called customer service and told them about the problem and they assigned a ticket and told me that someone would be calling me back within 24 hrs. 5 days go by and no call!

Buyer beware. You may be charmed with a very knowledgeable and competent sales person but once they have your commitment they have absolutely no control over the installation if things go poorly. Empire is merely a name that independent contractor work under. My experience: my sales person was wonderful. She walked away with a $17k sale. Installation was to start the next day - carpet and laminate.

I'm leaving this review because my husband and I have 1500 square feet on our main floor that we would like flooring for. Empire today had a Salesman come out to give us a quote. We wanted time to think about it and compare prices. The gentlemen left and came back to our house after 5 minutes. He explained a better deal and we thanked him and said we still wanted to think about it. The next morning we wanted to go forward with the deal and we're unable to connect with the salesman. I called the main line and they assured me that someone would be calling to speak with me.

The other company I looked at first was quite a bit more expensive and I also liked the look of Empire Today's products so I had them install laminate floors in the kitchen and a small piece in the living room. They put white nails in a brown flooring in the kitchen, but when I complained, they sent somebody back and put a finish on it and covered it all up. They were really good about that. However, I've been trying to get the book with the warranty and the maintenance care since May. I've called five times already and each time they tell me that it will be here in two weeks, but I have yet to get one. I'm about ready to call the Better Business Bureau. I'm satisfied with the flooring, but I'm angry about not getting my book.

I really enjoyed my experience with Empire Today. Prior to choosing them, we had looked at Home Depot and those stores, but it was my interaction with Nora in a lead networking group that made me decide to have her come to the house and put the carpeting in. She was such a wonderful rep and she had a really good eye for helping us look at flooring and think about what to put down. I also loved the coloring that went with our wick in the room and I liked that the flooring had a warranty too.

I’ve been a constant customer of Empire Today for years. They offer specials from time to time, like free installation. I wait until they have a sale and a promotion, and I just follow it. More recently, I had them install hardwood floors in the dining area and then the carpet in the living room and the bedroom. The carpet that was there before was also done by them years ago. While the new carpet is fine, there is one area in the dining room with the hardwood floor where I don’t think it was sealed as well as it should’ve been. Other than that, Empire has been of great service. They have been fast and efficient and timely.

I had my living room carpeted by Empire, blue gray carpet. I paid extra for better padding but now no matter which way I vacuum it looks horrible. I have even used two different vacuum cleaners. One was a Kirby. I had planned on having the other rooms of my house carpeted but no I will never use Empire again. They also installed the carpet facing the wrong way. There's a certain way carpet has to be installed. This wasn't the correct direction. I am completely dissatisfied!

It has been almost two weeks and I still have not had my installation completed. Constantly on hold waiting for customer service to pick up. Agents take forever to call you back. Supervisors had no idea regarding jobs that did not get completed to support you. Famous line I received, "I will look into it and get back to you. I will have your service representative call you."

I had Empire Today install tiles in my kitchen and vinyl flooring that looks like hardwood in my living room. The new flooring keeps the house cleaner. I got great service from Empire and everything was fine.

It's been a few months since we had Empire Today install interlocking plank in our dining room, living room, and hallway. We saw their ad on television, faxed them and then called. We talked to their customer service rep and then we had the salesman come to the house. From there, we had two installers come and do the job. The installers got it done in one day and did a great job. They moved a lot of stuff, did their cutting outside which amazed me, and did a good clean up.

I had hardwood floor installed by Empire Today all through my house. Empire's cheaper than other companies, and I liked the way my flooring looks.

When you buy a carpet at Menards for $800, do you expect to get customer service? No, not really. When you buy for a national company selling "premium" carpet, you pay $5000, but you get Menards kind of service, why??? I expect and insist on great customer service but after 4 months' time, over 6 hours on the phone, I called the sales guy who came to my house within a week. My wife and I explained how many times we called, and asked why our carpet is wearing so fast after less than two years of installation. The sales guy said he had a hard time contacting customer service. He is going to tell someone at customer service, but it remains to be seen if we will start getting real customer service. Empire carpet company is the worst customer service we have ever experienced. Buyer beware!!!

The gentleman who came to my home was punctual, professional and hardworking. He was respectful to my husband and I and respectful of our home. He is a great ceramic tile installer. I am so grateful for my new quality tile floor and a professional who was conscientious of his work.

The first appointment for an estimate I had set up was for August 4th which was a Saturday. It was a beautiful day but we stayed home all day waiting for Empire to show up. About a half hour after the window of time passed that they give you for the appointment, my husband called to see what happened. He was told that the manager should have called and let us know that they had a scheduling conflict and were unable to make it. Nobody called or emailed us. The woman apologized and gave us a $50 credit for future use if we decided to go with Empire.