Empire Today Reviews

I talked with other retailers and for what I was looking to have done and the time frame that I was trying to get it done, Empire Today gave me the best option. Also, they did the carpets upstairs 10 years back. I knew what I was getting with Empire. I already had a history with them, so that worked out. I had my upstairs recarpeted and I had the wood laminate floors put down downstairs. I was getting tired of the dog hair and constantly vacuuming the floors so I found an easy solution where I could keep the house clean without having to drag the vacuum cleaner all over the place.

Had to reschedule 3 times. Decided not to go for the third reschedule because if this is how the company allow their employees to treat potential customers how would they treat actual employees? I don't understand how this company is still in business. Such a disappointment!

My friend recommended Empire Today and we had them install laminate wood flooring for our bedroom. Everybody was friendly and very informative. However, people were telling me that I could’ve gotten the flooring cheaper at some other places. Still, I liked everything except for the installation under our radiator. They had to cut around and it looked awful. The installers didn’t lift the radiator up, although I asked them before it happened. That was my main concern before I did the purchase because we have radiators in our home. I kept asking if they were able to do it and Empire called people who said they would deal with it.

We had carpet installed by Empire Today in four rooms of our home. We considered other options, but it made sense with Empire ‘cause it was quick and simple. We told the gentleman that came out what we wanted and he didn’t try and push anything on me. He said, “This is what I have and this is what you’re looking for,” which I liked. Even though the installation wasn’t done fast for my liking, it was done when he said it would be so I’m happy with that. As far as him coming in saying that he can do this for this much money, this day, be in here this time and be out by this time, he handled it 100%. It worked out wonderful. The cost and quality of the carpet are pretty decent and I'm satisfied.

I'm very satisfied with my laminate wood flooring and its installation done through Empire Today. I got laminate wood flooring from them for my living room. Before that, I had the kitchen done but the guy who did it got a regular, full-time job and he didn't want to do my living room. And then, as I was sitting here watching TV, I saw Empire's ad and I called them with the intention of just getting a testament on doing it. Their guy came out and he was nice. And I felt like what he offered me was a fair deal, because even though I could have gotten somebody who would have done it cheaper, I'd have to buy the flooring, install those and move everything.

NEVER DO BUSINESS with EMPIRE TODAY. This is VERY long. But it is a word of caution. Use this company at your peril. I don't anticipate an answer (and will revise if there is something that comes of it). PLEASE SHARE!!! Enjoy! Outlined the entire experience below. And as expected, he was condescending. Quoted policy-script, and worst of all... offered me $500 off if I would take the installation. I am amazed at the attitude and approach. It was NOT about money in the end... It was about a company I can trust, and I will never ever use your company again and neither will my friends, my family, or my vast contacts online.

I could not urge customers to stay away from Empire Today, more. I'll just lay down what our experience has been like so far. First, they put in the wrong carpet in two of our rooms. The form they showed me at the time of installation, said that it was the carpet we ordered. Secondly, the carpet was supposed to be put in place by an adhesive, and not tacked into the floor. They tacked it in the floor. Additionally, we requested that they leave space around our side door. They brought the carpet all the way to the door, and now we cannot use our side door without using great effort to force it open. Lastly, I asked the installer to use a silver trim where the carpet meets the tile. They used a gold trim.

My carpet was old and worn and needed to be replaced. I called Empire out and I liked their pattern, so I got it. I had carpet installed in two bedrooms, hallways, and the living room. They did a good job with the installation which took them, at most, four hours. I have told a couple of people that I was pleased with them.

I wanted a new carpet for my living room. My sister-in-law had Empire Today 20 years ago and was very pleased, so I thought I would give them a try. The installers who came were fine and did what they were supposed to do. I love the new carpet. I've told everybody I know that if they need one, call Empire Today. They do a great job.

Empire Today has nice service and their people are really good. I had carpeting installed in my home by them and overall I'm happy with it.

I got carpet for my laminate as well as carpet for my upstairs bedroom and hallway from Empire. I liked color of the carpet I got as well as the warranty that came with it. Also, their reps were very friendly and they kept me apprised about what they were doing. Thus far, I'm enjoying everything that was installed. I recommend Empire Today.

I liked the way that Empire did business and they did not break it down to moving furniture. Larry, my salesman, was a good guy and he backed up everything he said he would. Plus, they did the installation the next day. I put a vinyl floor in about 90% of my house and had it done in two different times. I had a problem with the last group. I knew they unhooked the water of the washer because they had it backward when they hooked it back up. When they put my washer back in, they didn’t put the drain back on, and that made a big mess. The next day, when I went to do my clothes, I had three rooms full of water. Larry was supposed to come by and talk about it but he told me that they were not supposed to do washers and dryers.

I have a 25-year-old carpet that Empire Today did for me that's still going strong. One of the bedrooms didn't have any carpet and I saw that Empire had a sale going on, so I called them. This time around, I had them install laminate flooring and ceramic tile in my house. The second floor bedroom, two bedrooms, and the hallway were done in oak laminate. I did a nice barnwood laminate in gray for my family room, and then I did a gray ceramic tile in the small bathroom in the basement.

I had Empire install hardwood flooring for me. They had the color and design of the wood that matches what I already have and I was pleased with that. The installer who came was very professional and got the job done within the allotted time.

We recently had a room with asbestos that needed to be cleared to the subfloor. We thought carpet would be a great flooring option. When meeting with the sales rep, he stipulated in the contract that the installers would lay plywood in addition to the padding and carpet on 10/8/18. Empire called 10/9 and left a message saying that they did not have the carpet and would have to reschedule for 10/27. Then Empire called on 10/27 to confirm my installers would be coming out in the afternoon. Guess when my installers came? 9am. Did they have all the materials? No. The installers came and told me that not only do they not have the plywood, but they also do not install plywood at all.

Empire Today's sales lady was very nice and very informative. I liked the way their product looked, and I'm satisfied with it. I had them install carpet in three bedrooms, and then I had the vinyl installed in the half bath and the kitchen. It was done in just a few hours and it was done very well. I like the carpeting really well. I got a nice thick pad, and it's so comfortable to walk on. And then, the vinyl brightened up my kitchen. I'd recommend Empire Today to a friend.

We had a wood-looking linoleum installed in the kitchen and the bathroom by Empire and we had carpeting upstairs. We had used them previously and then we had used them that time because we saw their ad on TV. The installation was very good. They're just tremendous people and everybody we dealt with was informative, courteous, and really knew what they were doing. I would recommend them out to anyone.

I had Empire do the floors in a bedroom and part of the hallway and carpet in two bedrooms. The carpeting in the bedroom feels wonderful. It's soft and it stands up.

Empire Today was running a special when I had them install a wood floor in the bedroom. Their installers were friendly, kind, on point, and on time. The flooring has been very good, so far. I'm satisfied with the experience.

We purchased carpeting for our basement from Empire Today. The salesperson seemed knowledgeable and completed our purchase. The carpeting was quoted to have a 20 year wear warranty. Within 5 months after purchase the carpeting was matting on the stairs and at the bottom of the stairs. There are only 2 of us in the house that use the basement on a regular basis. Empire sent in 2 inspectors. They both agreed that the carpeting was matting. The 2nd inspector took samples - noting the fibers were untwisted in the matted areas. Again this carpet was quoted with a 20 year wear warranty.

Very satisfied with the Sakes representing the company and the team of four men putting the flooring in, only one day. Only drawback is initially the team was not aware they had to move the furniture and asked if they could reschedule the installation. After consulting his superior, they went immediately to work - moving the furniture and installing. I even offered to go get lunch for them, which they all texted and wanted to keep on working. My husband and I are very happy and would definitely recommend EMPIRE to anyone looking for a flooring company. ❤️

We had a sales rep come out to give us an estimate on laminate flooring in our bedroom and carpet on our stairs. He couldn't figure out how to do both on his tablet, so he put the laminate flooring on the tablet and wrote up the carpet on paper. We got a call stating that they would be installed the same day. The laminate was installed but the carpet installer never showed up. Took the whole day off of work and now need to find a more reputable company to do the carpet as I will never use Empire Today again.

#1- They canceled or were late every time. They said it would take one day and it took 2. #2- They missed a spot on our steps so it has no carpet in that spot. #3- Carpet falls apart. #4- They left staples ALL OVER MY HOUSE and I have 3 little kids. We all stepped on at least one!! #5- They completely destroyed shelving in my closet and the whole thing collapsed. #6- Sales guy promised us all kinds of compensation and we never saw any of it. Bottom line - go with a different company if you are getting carpets!!

Empire Today was quick and fair with their price, and the people who put my carpet in were terrific. They put it in quickly, nicely and neatly. Everything was well done. I liked the carpet. I'd recommend Empire Today.

I have lived here for over 15 years and it was time to get some new flooring. My linoleum was wearing out. I knew people who went with Empire and they did a good job. Empire's laminate flooring was also on sale at the time and that was what I got. I had it installed in my entry way, bathroom, laundry room, and kitchen. The guys that did the installation were great and it took them about a day and a half to finish. The flooring is easy to clean and I'm getting used to it because I never had it, but I'm satisfied.

Updated on 12/30/2018: When they came back the second time, things went well. Empire was good.

We had Empire to remove a section of carpet and replace it with a laminate floor and the transition piece was glued down and did not stay. So they came back and tried again and cut the carpet to short. Long story short 5 visits later and it's still not fixed. We had to stay home three times for an inspection that took 15 minutes so that was a waste of time. Poor company and I would not recommend that anyone use them.

I have called Empire Today several times about my issues and concerns about flooring and they have not followed up and address these issues. I have also emailed a letter and no one has respond. I would like to talk with some one at Empire Today about my concerns.

I am writing regarding my experience with Empire which was terrible. The salesman came into my house stating how great their product is and if I ever have any trouble with it they are more than willing to come and fix it as long as I own my home. Well I ordered their laminate flooring got it installed and it looked great but about 3 months later had issues with it buckling up. They came out, said it was moisture and then he looked over, saw I had a dog bowl in the kitchen, said it was my dog peeing on the floor!! My dog had never peed in my living room before so I was surprised to hear that. Then I thought I have a lifetime warranty on the flooring which is what the salesman told me, but that was not true.

I had a wood floor with vinyl covering installed in the kitchen by Empire Today, and I love it. I felt comfortable with the cost that they gave me. They said it was only $1,200 and I felt that the floor would be a lot more than that. The installers came in and put the flooring on top of the other floor that was ripped. They sealed it up, where the hole was and they ripped it out a bit more. They then put the compound down on it and they let the wood floor dry. As soon as it was dry, they covered it and then they laid the other floor on top of the wood floor. I love the way the flooring goes with my cabinets. The new floor is also easy to maintain. I sweep it, then use a Swiffer and it’s done.

Updated on 10/26/2018: So installation was today. Decided to saw in the house, whole house is covered in sawdust. Food and spices have to be thrown out. Hopefully the fish will survive. 6 inch nail left that if daughter found would be in the hospital tonight. Destroyed the entryway kitchen wall. This is one of the worst experiences ever. Called and service person said will send to installation. So they were no help.

Empire Today's had a good sales rep and I like their cost. I had them install carpet all throughout the house and when their sales rep came in, he said their installation team would move everything. But when the actual team showed up, they said they were only responsible to move certain things so we ended up having to move a lot of furniture. Other than that, the installation was smooth for the most part and the flooring is amazing.

I had the Midday Mocha oak installed by Empire Today in the whole bottom floor of our home. They were good and fast but they didn't complete the job. I had two bedrooms, three closets, the kitchen, living room, and the hallway done, but for some reason the guy said he couldn't do the utility room, which was included in the paperwork. And I had everything moved out there but I left just the hot water tank because I was gonna wait and drain it. I'd have it shut off when they were ready for me. So I could just unhook it. I called my rep who then said, "We'll take care of it and reimburse you." I haven't heard anything from anybody else since then.

Updated on 10/24/2018: As of today, 10-24-18, the Dallas customer Service rep (Megan) called to tell me they are doing nothing to address my concerns and the inspection report has been altered by the initial inspector (Kieth) to show me at fault and not them. Also told that there was no such thing as a third party inspector. Empire Today are liars and have no place in this industry. This is the worst by far customer service nightmare I have experienced ever!!!

The installers were late and stayed at my house until almost 12 am. The grout was sloppy and incomplete. When I called them to fix it they jerked me around. Again don't do it, hire a professional. They are not!

I had good experience with Empire. I looked them up, they were good, and they did a good job. They put in linoleum flooring in the kitchen and a carpet for the living room. I enjoyed what they did, and I was satisfied with the work. I will recommend them.

We love Empire Today. We had some carpet installed and our experience with them was great as always. We have used them in a couple of our townhouses, and then one of our rentals, and our home before this one, and they've been really great. The installation process was great as well. We have a two-story family room. We had the carpet installed, and my boys thought it was the best thing to watch the installation. So, they were out of the way but still got to kind of be a part of it. So, it was fun. Go with Empire Today. We will definitely continue to use them.

I have had experiences with other flooring brands, but Empire Today has been around for a while and I wanted to see what kind of experience I'd have with them. Their price was less than the other places I checked and their salesperson spent a lot of time with me and we went over all the products that he showed me. This vinyl one was the last palette he had and it was the color that I was looking for. I had laminate floorings at another house that I lived in and my main thing was scratched, and he said that the vinyl flooring wouldn’t scratch as easily. I had them installed in the downstairs room, living room, and dining room area.

I posted the problems I've been having with Empire Today here on this site but haven't gotten a thing resolved because they DO NOT RETURN messages left on their voice mail. The Laminate that was sold to me was recommended by Empire Today for living room, dining room, hallway, bedroom and the KITCHEN all on the first floor. Buckling of the laminate began a few weeks later throughout the first floor with major problems occurring in the Kitchen where moisture caused the laminate to curl up along joints. Guess what? The laminate isn't even water resistant! It shouldn't have been suggested for the kitchen at all. Very poor product overall and no recourse to have it replaced. Next step, Better Business Bureau - left my last message today informing them of my decision.

Do not do not do business with Empire, by far the worst company ever. I had hardwood installed June 25, 2018, after 6 different times coming out, the last time September 12, 2018. The hardwood is chipped, high low pieces, butt ends have gaps that they used fill and it goes on & on. I was continually told that Ihor & Peter would be out to finish & do repairs, as they were here twice & the only ones that knew what & how to do hardwood. They were here on July 31, 2018, again on August 9th & did not finish repairs.

The price that the salesman quoted us was a little high. We didn't check with other people at that time but when we did, we learned that the quote was a little high. Also, Empire Today should send a care package after the floor is put down. We called them and they sent us some instructions on how to do it. But it would really be nice if they could give some free packaged solution to clean with. Nonetheless, the installation went fine. We had laminate floors put in the living room, the hall and the bedroom, and the product has met our expectations.

We had Empire Today put vinyl planks in our kitchen and hallway, and we had a rug put in our living room. We wanted to try it for the pricing and see if the pricing was right. The installers that did our kitchen floor did a fantastic job. Our new flooring's color is great and the cleaning is perfect. Everybody compliments about how nice the floor looks. I’m really satisfied with how it came out in the long run. I’d recommend Empire. At first, I wouldn’t recommend them because the first time they called with the carpet, the people that they said would come that day didn’t show up and I had to reschedule my carpet. But they had called back and rescheduled for the rug to be installed by somebody else.

Empire Today installed carpet in my living room and hall. I've used them before and this is the third year. Their people were good to work with. They were on time, clean and they cleaned up. I’ve had the carpet for eight years now. I have four dogs in the house and the carpet is still holding up. I’m very happy with it and I would recommend them.

The sales representative came out and sold us the flooring, we scheduled the installation for 2 weeks out. The installer came out and gave us a 4 hour window and showed up at the tail end of the end of the window and stayed for 10 minutes. They suspected asbestos tile was present due to the year our home was built. That was completely understandable, but why hadn't the salesperson told us about this issue? He did the same survey of our home as the installer and if flooring is your business, shouldn't you be aware of potential issues that could have been corrected prior to the installers arriving, especially with an installation date two weeks out. Once the asbestos was tested and abated, we called the salesperson again to schedule the installation and he assured us they could come out the next day to do the installation and with his insistence, we called the home office to schedule the install for the next day as well.

The sales rep Lynda ** came out to measure my home and show flooring/carpet samples. She completely mis-measured everything, which caused the installers to have to spend more time re-measuring. They had also run out of material and had to come back a different day to finish. She GUARANTEED the vinyl flooring to be done in 1-2 days and the carpet 1 day. We told her that was fine and they can start work on Wednesday 10-17-18. We again asked if they will have everything completed before the weekend, and again she GUARANTEED that the work would be done before the weekend.

I had Empire Today install some wood floor. I had a good feeling about them. They came in and did a nice job with no problems. The floor that I wanted was too expensive, so I had to go with the next best thing, and that was the wood floor. It looks nice.

Empire Today was wonderful. They were the first people I had called, and I was satisfied. The two guys that were here last week were fantastic. They were very good, kind, and tactful. I had laminate put in in the living room, dining room and bedroom. I had this laminate in my kitchen before, and I like it. So, I got something that matched it. I love my new flooring and it is easy to clean.

We bought this place a year and a half ago and the carpet was worn out and I didn't realize it was that far gone. I even put up with it for a year. When the salesman from Empire Today came, he was helpful. He brought in different types of carpets which my son and I looked at. I wanted something that wouldn't be so plain and if kids got something on it, it wouldn't show up so bad. So I chose the beige carpet. It blends in with everything that I have. I had carpeting done on my master's bedroom, closet, and the hallway. I also had carpet installed in my 17 x 25 living room.

Be more careful with Empire Today. We were selling a rental property and we wanted the flooring done. We called Empire Today and they said they could have the carpeting installed right away. The sales rep came to show the samples and we picked out what we wanted then he gave us the price. But when the flooring came, it didn't match to the sample that was in the book. It was almost a creamy white, like vanilla, whereas the one we picked was a deeper brown. But when we called Empire Today, the salesman said it was the one we had picked. It was too late to do anything about it. The installers were very good though. They came in, did their job, cleaned up and left. Nonetheless, we put our confidence in the sales rep but bottom line, what we got wasn't what we wanted.

I’ve used Empire Today before and I like the way they work. This time, I had a linoleum plush rug installed and it was a good experience. I chose that product for its color and I like it.

I have a lot of dogs and with the ceramic tiles installed by Empire Today, we don’t see as much of what they do. The tile flooring was installed in our family room, kitchen, and hallway. It was a big disruption for the house, so we liked that Empire could get the job done quickly, and they promised it. It was done within a week. We also had a couple other quotes and Empire's was right in the middle, but they had good service. I was impressed with the people that did the work. They were very good.

My sales rep. John ** came out, he was a very nice person. Set up my appt. For Oct 6 am due to regulations in my complex. The day of my appt I get an automated call. My appt is scheduled for the PM. I immediately start calling and speak to representatives that only want to give a first name so I spoke to Laura, my husband speaks to Daisy who hung up on him. The contractor arrives at 1:30 PM. Tells me it's too much work to be finish by 4 and leaves. I call to cancel altogether and get Ms. Daisy on the phone. Speak to her about hanging up on my husband and then ask for a manager or supervisor.

What we picked out was something that we could afford, and that's the reason we got it. They were supposed to do our hallway, but they didn't have enough material to do it so they had to come back extra time. Also, the only thing I disliked about the living room is I see some little parts that are sticking up. But we won't be alarmed about it until it comes up. Overall, it's beautiful flooring.

I have been very pleased with the carpet I got from Empire Today, and the installers were fantastic. They carpeted the entire house with the exception of the bathrooms and the laundry place. And then, I went ahead and put the tile in that but they ran the carpet up. They put the strips over between the carpet and the tile. They got here and they worked all day. They didn't even take a break, and I was really surprised. When they left, I gave them a tip of $100 because they did such a good job.

Empire Today advertises free estimate. Rep charged me $50 to provide estimate to my insurance company. Rep said $50 was refundable in l did not choose to use them. I decided to go with another flooring company. I contacted Empire for reimbursement and was told l should have contacted them 3 days after estimate was issued. I feel Empire poorly represented me and their company. They failed to provide me correct information to make an informed decision. Feel ripped off. Will never refer or use them again.

I did not expect Empire Today to respond and resolve the issue so quickly. I got my advance amount refunded. Thanks for taking care of this issue.

I decided to purchase carpet from Empire because of the convenience of having samples brought to the house. Sales rep was pleasant, and my carpet was scheduled to be installed on the 18th. On the morning of I got a call saying my install would be in the afternoon. Late afternoon I get a call from the installer saying he's been overbooked and won't be able to make my install that day. I agreed that he could come the next morning, which he promised would be first thing at 8:00.

So we had carpet installed this September, it has been a nightmare ever since. I had doubts when they first asked me if the carpet was what I picked out, I said it felt like kinda crappy carpet. Not like the sample that was shown, but I thought ok maybe with the padding down it will be better, boy was I wrong! I should have went with my gut and not even had anything done. The installers were very nice, but I felt like they were in a rush to get to their next job, they left and said they would be back to fix a few things when they were back in the area aka the translations of the carpet from the tile flooring. So he used masking tape to hold it down till he came back out, no biggie. I feel like everything was left not finished and was told that to fix it right is extra.

Salesman was a great guy. I called to confirm Installation the night before and again the am of. I was told that my carpet would be installed between 1-3. Sadly, it was a no show. I took off of work, removed all of the furniture and took my dogs to boarding. I was told by a “supervisor” in the call center that Friday I would be the first instillation and she promised to email me her contact as soon as our call ended. That didn’t happen and the 9 am install I was promised is now a 8-6 window. I hate to write a poor review but I would not recommend Empire. Robert the salesman was a class act but the service after the sale is very poorly run. The installation department is like The Wizard of Oz, no one can speak to them or question them. Empire advertises so much that I guess they don’t need to satisfy customers. If I could give zero stars I would have.

Empire Today has good service and their people are very nice and professional. Before, they did carpet on three bedrooms floors for me so I got them again to install wood floor in my own bedroom. I love my floor now and it's better than the carpet that I had. What I expected is what I have. I’m very happy for the job they did. I recommend Empire.

The rep from Empire Today showed me what he had and he didn’t have anything that I wanted or what I was looking for because I was matching something I already had. After that, we looked at some other colors and I decided on a different color. It was okay because it was in the bedroom area versus what I had out in the front room. It was close to my furniture so it worked. The laminate flooring is great and the color looks and feels good to touch. The person who came and talked to me was very cordial and friendly. He worked within my budget to get it where I needed it. Empire’s pricing was a little on the high side but getting it done quickly and in a timely manner mattered more to me at the time. I had a good experience with Empire Today and I would recommend them.

Here is what has happened so far with this whole process. It all started when I received the first email and call from Empire Today confirming the Hard surface installation for 09/29/18. As the email stated I boxed up all breakables, removed everything from the walls and moved it all into the 2 bedrooms that were scheduled to have carpet installed on 10/6/18. On Sat morning I received a call again confirming installation and that the installer was on his way. Shortly after that the installer showed up by himself and told me that NO installation was happening today as the flooring needs to acclimate to my environment. This was surprising to me because I was NEVER told this was something that happens and had taken the day off of work in order to be there for the demo, I could have avoided moving everything if I would have known that nothing was happening that Sat (Empire Today wasted my time).

I went through different companies and I liked what Empire offered so I had them install the laminate kitchen flooring. I like the color scheme and how it fits in the kitchen. It was different and it brought up a bit with the painting I was doing. However, I had issues with the installation but it came out very well. Empire will be coming out to check for the living room and to see how much and what we can do with that. What I had before was good, so I thought I’d check to see what is available. Overall, I will recommend them.

I scheduled an appointment to get a quote on new flooring for 9-10-2018 @ 6 pm. The representative didn't get to our house until 7:45 pm and when he started to take measurements his tablet died. He did apologize for the inconvenience and rescheduled for the next day 9-11-18 @ 5 pm. The next day he didn't show up until 7 pm and said that he was there at 5 but nobody was home, which was not true. We let it go and get our estimate for the floor, signed the documents and paid the amount in full. I was told that if we schedule the installation the spot we would get the price we were quoted and paid in full, so I scheduled for 9-17-2018 @ 8 am.

Ordered carpet for stairs, set up installation. They called on day of installation for arrival window. No one ever showed up or called, expect to see how installation went. I told them I had been calling and leaving messages with numerous people, including my salesman, to find out why no one showed up. NEVER got a return call. After 2 days of calling I finally got through to request my deposit be refunded, and shame on me, gave them a 2nd chance to get it done. Again, same old. Called with installation window, got "follow up" call, but again. NO SHOW and NO CALL.

My son used Empire Today before, and he recommended that I go with them as well. We had them install a carpet on one of the bedrooms. The installers did a good job. They did exactly what I was thinking they would do and it looks nice. The quality of it is good and it was just what I was looking for. It's comfortable and easy to clean.

Spaces between the laminate were too big and I had trouble getting Empire out to fix the problem. When they did they created a bigger problem by pushing the planking together. Then they did not want to come fix the issue that created. Which was breaking the ends of the laminate itself. They came out again after arguing with them and Empire telling me my warranty was up. They caused the second issue. The third time out the repair was done to a quarter of my floor but the color is off from the rest of the floor and I cannot get Empire out to repair that and the spaces are showing up between the laminates. I would NEVER use them again.

The Empire Today experience is awful. The salesperson, although nice and a 20 year veteran of the company, was willfully ignorant about the product he sold and its installation process (we actually met with him twice - the second time the product and service happened to be $2000 less...). The assured one day installation took over four days and was poorly done. We've now been in talks (which is us repeatedly calling and being given the runaround) for two months now. On two occasions Empire scheduled someone to come resolve the installation issues. They never showed up, and they scheduled the original installers (who we are very certain stole from us). We are still trying get them to fix the problems with installation - uneven boards, chipped finish, cracked boards, bowing transitions, and missing quarter-round.

The salesman said my floor would be done in a day; they would remove my bathroom sink and dishwasher; and would put everything back. The installers could barely communicate, tore up my wall, took 2 days, were rude and messed up my bathroom sink which is now leaking badly. I had a different crew each day and they did not communicate with each other at all, so it made me have to work to get anything done. Oh, and how about the billing? They tried to make me pay twice. Day two of the install, I had to make calls and get the payment straightened out before they would even begin, wasting over an hour. At the end of the very long day, they tried to leave without putting my washer and dryer back. I have more flooring I need but refuse to work with them again. I chose them because I am from the Chicago area, where they started but am now quite disappointed.

My 78 year old mother met with the salesman and picked out a carpet for her living room on September 25, 2018. Scheduled installation on October 6, 2018. Had to reschedule installation due to an emergency. The reschedule installation was scheduled for October 6, 2018. Received an email on October 5th confirming installation for the next day. Also received a call on October 5th confirming again.

I was looking for a flooring that wears and something that would be comfortable to walk on. I've seen Empire around as I've worked in a construction business and I also heard comments from people. I had them put linoleum in the kitchen and carpet in the bedroom and the installation went well. The threshold with the kitchen backdoor has come loose though and I was getting ready to call them. Nevertheless, Empire did a great job overall. I was surprised with the many turns and cabinets in the kitchen and the way they were sitting there. The crew was able to put it down in one piece without cutting it.

My wife wanted hardwood flooring, and so we got some from Empire Today. We also got some carpeting from them. Empire did a good and thorough job, and they were in and out.

My family made two appointments with Empire, and they canceled both appointments due to scheduling conflicts. Being a businesswoman, it is unprofessional to cancel on potential clients twice due to a schedule conflict. The second cancellation we were not notified, and I had to call to find out my appointment was canceled. It is truly hard to find good business these days. I am very disappointed with the work ethic displayed.

I have been trying to get Empire here for an estimate for over a month now. At first they kept calling and cancelling the appointment we made and rescheduling. We finally got a firm confirmation for an appoint after rescheduling 3 times. An email and phone call were received confirming our appointment and time frame. We anxiously waited all day. No one showed up, called or emailed us. So I gave them one more shot and made an appointment online this time. Again, a confirmation was given for today between 1 and 3 pm. No one showed up again! I did get a call to reschedule but after over a month of waiting for an estimate I lost all faith in this company and did not reschedule. Apparently Empire does not value our business.

We had whole house completed by Empire. The laminate has held up where the Berber carpet has unraveled at all seams. We had them come several times in beginning and just recently was vacuuming and lo and behold the seam in hall has unraveled! I’ve called. They say it’s out of warranty. Nothing they can do. It was bad product from the beginning.

I am the property manager for a luxury rental property in Baltimore. When the representative met me at the house, his first words were "are you the decision maker and will you be making the final decision today". I informed him that I was the property manager representing the owner and that I am the decision maker but I may not be making the final decision today. Final decision would be based on their estimate. Upon hearing that, he told me he was going to his car for carpet samples and never came back. As I am waiting for him to return, customer service calls me and states the representative that met with me told them I wanted to reschedule. So I explained that was not true and that I was waiting for him to return with carpet samples. Customer service said he would call the representative back and I never heard from either of them.

Empire Today installed a new type of flooring in our dining room and the hallway. I thought of laminate but the salesperson told us that the new flooring is better ‘cause I have a pet. It looks very good and the quality is very good but it is expensive as it was $2,099. The installation team was on time and they cleaned up everything very well. I had the furniture moved out before they came and so they took about 2 hours to do the installation. After installation, the flooring is perfect and it looks really elegant.

I had Empire Today install three carpets and they did a wonderful job. They came in, didn't play around and got it done and over with. The carpet is soft and it doesn't show dirt. I really like it. I would recommend Empire Today.

I purchased flooring (carpeting & laminate) for my entire condo and when specifically asked, was told by the salesperson that I would receive 2 free carpet stretches. A little over a year after installation, I have about 12 spots that the carpet is buckling so I called for a stretch and was told it was a 1-year warranty. That was never mentioned by the salesman. They refuse to honor what I was told and it feels very much to me like a bait and switch. Clearly it should not be buckling this much after 1 year with very little use. The supervisor wouldn't even speak with me. Very unprofessional.

After posting my review, Empire Today replied and offered to contact me to work out a resolution. I've already contracted another company, but I did appreciate the apology. It shows a company that at least cares about their reputation.

I had carpet installed by Empire in August of 2016. The installation from the beginning was horrible. The first day I was stepping on nails and they sent one guy out that week to correct that problem. Over time I noticed bunching of the carpet in several areas and then in all carpeted areas. I have reached out to customer service and have sent picture and videos and have since had to have a carpet expert come out and re-install the carpet. I have submitted emails and have not received a response back to date.

We have a small stairway. The carpet is not wrapped around the stairs and chunks are missing. It was not even tacked to the last step. After two weeks of phone calls and threats they sent the SAME crew to fix it. Of course they could not see anything wrong. They also took a very large remnant with them. No one seems to know where it is. Now no one will call back even though the carpet is under warranty.

I used Empire Today’s services before and I was very satisfied with it so I called them again. I had laminated floors put down in the entire bottom floor of my home and in the living room because it is quite big. The laminate blended in with my furnishings and my steps going to the upper part of the house. I also like the way that they trimmed the flooring around the chimney in the living room area. I’m overjoyed about the new flooring because I had carpet first and I got tired of cleaning it. The workers were cordial and they did the work at a timely pace. They came early so they finished early which made it wonderful. One of my girlfriends came over and saw my floors. She said it changed the house altogether so it was a good investment.

The sales rep that came out, Nicole **, was so knowledgeable and helpful. I had to make several changes to our original order of what product would work for our hot water heat situation, not to mention all of the changes of where I wanted the tile and the carpet. Nicole was so understanding and on top of it, she made the changes "lickety split" and all was well! Now then, about the installers. Jesse and Omar were unbelievable! They showed up on Saturday at about 8, and asked if I would mind if they worked a little later. (UMMM NO!) Well they sure did, until about 8:30. This was no easy install either. The carpet they had to tear out was down for 35 years... you can imagine the dirt and rotted padding etc. not a complaint, shoot they barely took a break! And they were back Sunday morning to finish the install. And what a fantastic job they did!

I order vinyl tile to be put in my foyer, and eat in kitchen. I also purchased subflooring. Installer told me that subflooring was not necessary because my floor was adequate for direct installation. After installer left I immediately contacted company to get a refund for my subflooring. After a few months I was refunded. One month after my refund I noticed that my floor was moving and sliding near my heater. I decided not to contact until weather broke. In May 2018 I started to make calls about floor. No one ever responded to me because customer service was going off old ticket which was satisfied with my refund of subflooring.

This is the second time I have used Empire Today. I bought a new home that needed the entire house done. I ordered flooring. They came and installed it and within two weeks the tiles were separating. They also did not install the toilet right so it leaked. I had to call a plumber late at night to come fix it. When I gave them the bill they only offered me half the amount as a refund. The guy who came out to check the flooring was rude and acted like I was lying. Customer service was no help either. You would think after spending $8000.00 on flooring they would cover the $300.00 plumbing bill. I will NEVER use them again.

I saw Empire Today’s ad on the television and the price was good. I had laminate flooring installed in the living and dining rooms. It was very good and easy to take care of. It also made the room look a little larger and the house much better that it did. It was a little noisy sometimes but I got over it. The people who put it down were very good and they took care of me. I told a friend to ask for George because he came out here to see about what I wanted done. Empire Today sent another person out to my friend though. They wouldn’t give her George. Nevertheless, she’s having work done today.

I saw Empire Today on television and I had them put down laminate flooring in my home. It was wonderful all the way around. I got a sitting room and a kitchen area then I did my bathroom and the flooring behind my back entrance door. Everything could be cheaper but I got what I wanted so it was alright. I like the barn wood look and I don't have a problem cleaning anything. The installers showed up on time and hammered it out quickly. They were polite, respectful and those guys worked hard. I would do it again but I'm finished with my house.

I’ve dealt with Empire before and this time we bought a burgundy-like carpet. Their prices are reasonable and are a little cheaper compared to other brands. I’m very satisfied with my experience with them.

Empire Today installed carpet and tile floor at my dad's house. I didn't like the salesman who came out to the house since he was pushy and was too fast on everything. He didn't give me time to think about anything. On the other hand, the installation team was nice. They were answering every question that I had and they did a professional job. I like the bathroom flooring as it had been so long since the house had anything new as far as flooring, and it made the bathroom look so much better. I love the bathroom since it was redone. While the carpet was installed in the living room, the hall, and two bedrooms. However, I did not go back to Empire when I had to install carpet in my house. I went to another company because their price was about little less than a third cheaper than Empire, and I wasn't being pushed into anything. I spent a lot of money on the flooring with Empire for it to dissatisfy that much.

DO NOT BUY FROM EMPIRE TODAY! You will regret it. Their sales team is clearly commission, guy was nice, but pushy. Whatever you buy, you’re paying for materials and install. It’s not bad from the outskirts until you own it. If there’s ever a problem, good luck. You will not hear from anyone, because they just care about the original sale! You can’t fix it yourself either, because they don’t sell materials separately. You have to wait for a response, have an installer come out to the property, give you an estimate then fix it. Save yourself the trouble and freedom and go to someplace local that will give you better service.

Spent 10k on several helpings of vinyl tile. Recently had master bath done. The contractor who is installing the shower left a template for the Empire folks to follow. They promptly ignored it and stuck tile under the shower base which jacked everything out of alignment. Many phone calls later AND multiple promises of having someone come out to inspect and subsequently fix the error, my wife and I are still waiting and waiting and waiting. I don’t know what it will take to get Empire to show up when we’re obviously being lied to. To say I’m disappointed with service is a gross understatement.

We had Empire Today install tiles on our kitchen floor. I liked the color of the tiles. The installation was good and I would recommend them.

I dealt with Empire before and I liked the way they do work. I used them again to install my living room carpet and I like the color of the carpet. I got green before but I got the burgundy this time which I like better. It's also easy to clean. The new carpet met 100% of my expectations.

I got a laminate flooring installed in the living room and one bedroom through Empire Today. I just went by the price and they had guarantee. We were also looking at the right color and the durability. The installation went good but there were a lot of questions and the answers were delayed so I didn't like that part. Also we had a wooden entrance and I left that in. I shouldn't have done that because it took a while to get used to the two different woods. I was also disappointed that the flooring is a little bit harder to take care of than I thought it was gonna be. I have to use a special product and a certain kind of vacuum cleaner. But other than that, it's pretty good. I like the way I can move furniture around easily on the flooring. I would recommend it but I would also recommend that you really think about where you want it put in, and think about the color and the care of it before you would decide.

First of all, quality of the carpet terrible & WAS NOT WHAT WE HAD SEEN! Our installer was the only good thing out of this. When I tried to tell customer service about it they said I could either spend more money and get a better one, or I could cancel it (which it was already halfway done. I was NOT gonna leave my house this way). The least they could do is offer me to pay less for this lower quality thing they call carpet is. But of course they said nope, I could only upgrade. OF COURSE! This is so ridiculous. I have never been so upset with a company that has terrible customer service. They better make this right, luckily I have family at the BBB and they will definitely be hearing about this. They should not treat customers this way!

We had Empire Today install some Berber rug in the bedroom and the living room. And we had them install hard vinyl flooring too in the bathroom and the kitchen based on the recommendations of my friends. I'm doing a baseboard work right now because when I painted everything in these rooms, I wanted the rugs being put down. I took up the old baseboards so the rug would be put all the way flush against the wall. So now, the baseboard is going down over top of the rug. We’ve had a return on the Berber rug inside the living room because when I vacuumed it, the loose seam of the rug got to the part of the vacuum down at the bottom where it’s got the rollers and was sucked up into the vacuum. I called Empire, they set the appointment up and the contractors came back and they repaired the seam.

I had carpeting put in a couple of times from Empire Today and they recently installed a wood floor in our L-shaped living room and dining room. Their salesperson was excellent and the installation went well. Our new flooring is laminated and I like that my wife does not have to vacuum the carpet anymore.

I have a carpet that has a manufacturer's defect and Empire doesnt stand by it and wouldn't even come out to see it. Don't buy from them. My carpet is 3 1/2 years old. I called, sent them pictures and was told yesterday that I can get another carpet at a discount rate. No, replace it!!!

I scheduled free estimation, but the contractor called me and tell that he can come early, the movement. I said no. He reached a lot and asked lots of questions which was not relevant with the estimation. Finally he said he can not come. I called the customer care but instead of understanding my concern he supported the contractor. I shared this information with my friend and co-worker. They will not use this company for any kind of service. Please read carefully before giving any work to this company.

I have a house up for sale and after we moved out the furniture, the carpets needed to be replaced. I found carpet at Empire that has a closer color to the existing one and I told the salesperson to get started on the installation. A team of different people came and put the carpet in 3 rooms for about 2 hours. They came when they said they would and did the job as quick as they said they would. They did a good job. Then, the salesperson came back by later on to see how it went. All was for a reasonable price too.

The price on Empire's TV advertisement drew our attention and we went with them. The flooring blends in with everything I have in the house and the carpet layers were very nice.

We had Empire Today install an Italian groove vinyl floor in one room and carpet and pad in two rooms, a hallway and a stairway. With their Fall Special, we saved roughly $700 over the other two estimates that we had received. They had a $50 per room price for carpet and pad that you pay full price for one room. I also liked their treatment of me as a disabled vet. I have problems with my feet and they recommended the type of carpet and pad that would provide me with some cushioning comfort. It feels so much better and walking around the house doesn't bother me so much. The installation crew was excellent. I had absolutely no problems with their installations, their activities in and out of the house, their disposal of the old, and their care for moving furniture. They helped as needed, which I was very grateful for.

After making 10% deposit and scheduling an appointment for 2 pm on 10/9/18. No one showed for installation. Called Empire Today and order is not even in. So disappointed especially when we put in so much effort to clean up the area in anticipation of getting a new carpet. Now our schedule is all screwed up!!

They are very unprofessional when it comes to sending installers. Sends installers that can’t even move furniture. And then their installers walk off the job. Then you call to say you want your money back and have to hear a guy for 25 minutes trying to sell you more stuff. The guy didn’t even know any of our information or our account. Then wanted to keep 10% of what we paid, but that didn’t happen.

Yesterday was my second date for installation of carpet in my upstairs 3 bedrooms, hallway and stairs. The first date there was a miscommunication and they did not show. House torn apart, so put it back together. Second installation date, they came, remeasured and found they did not have enough carpet. Whose fault is that, not mine. They refused to just install my bedroom so could at least survive day to day until rescheduled installation. I talked to Headquarters department in Baltimore, several supervisors and they all refused to get them back here to install the bedroom. They said the lot color would not match. I didn't care about that, but still they refused. House torn apart, large furniture drawers have to be put back and after about 2 hours by myself, everything was back together.

I've used Empire Today in the past and they did a good job then. This time, I needed a carpet installed and I needed to get it done within a two weeks' period of time. I talked to another company but they were really slow in getting back to me. So, I went with Empire again. I had modular carpet installed in all the bedrooms and the living room area. It was a reasonably priced, decent carpet. I liked the look of it and it was the right carpet to put in there. Everything was fine with my experience with Empire. In the future, I would go back to them if and when need be.

I was pleased with Empire Today. My sister saw them on a TV commercial and told me. I got them to install carpet we picked out of the samples they showed us. The installation took about 3 hours. Everything went along smooth and the carpet is good so far. I'm satisfied with everything.

I had a great experience with Empire Today. The price of the flooring and their quickness appealed to me. When the gentleman came here, he was polite. He explained everything to me and he said the flooring was the best one, and I also liked it the most. I would recommend Empire Today.

I have been a 3 time customer with Empire, so decided to give them a call when I needed to replace old carpet. The Salesman came to our house to give bid on 9/30/18. He advised that my carpet was available and could be installed on 10/8/18. I received a call on 10/5/18, advising that my carpet was not available and would not be here by the installation date on 10/8/18, after we both my husband & I had rearranged our schedules. I requested they call me back on today to verify my carpet would be ready to be installed on my new date of 10/13/18. No word yet from the supervisor who was suppose to call me back and let me know.

First of all I love my tile flooring but I don’t like being lied to about if there was a problem they would come and fix the problem. They say that it is a subfloor repair and they don’t repair subfloors. I don’t feel it is the subfloor because only one tile has come a loose and if there was a problem with the subfloor then it would be the whole floor would be weak and it is NOT! Empire has been good to us in the past but now I would never ever recommend them to anyone! They are expensive and the sales people are friendly but if you have a problem you are screwed!

Home Depot told us that if we buy $300 carpet, the installation was gonna be free. But then when they came down to it, it was not free. They charge for a lot more stuff that was in the little print. So then, we opted to go with Empire Today. They were supposed to take the carpet out, clean up, and re-put the carpet. But we had already taken the carpet out as well as the padding. So when they did the estimate of how much the cost will be, I told their guy that the carpet was already out, and then they gave us a little discount. I had carpet put in 5 bedrooms, the living room, and the study room in the back. They did a good job. They cleaned their work too.

I had my walkway indoor and outdoor carpet put down by Empire Today since I used them before. The installer did a very good job and the experience was good.

I had some carpet installed by Empire Today. I like the carpet's color and no stain feature. But the installer didn't clean it up after it was installed. He said his vacuum broke and that kind of sucked as I had to get myself back out and get it all cleaned. Still, everything was perfect and as expected.

I let Empire Today do the work in my house and they did a really good job with the carpet all through the house. I also had a hardwood floor put in half of my kitchen and ceramic tile on the other half. Both of my bathrooms have ceramic tiles on the floor too. The guys who did the hardwood floors came one day and the ones who did the ceramic floors came on another day. The carpet was done on the third day, so it was coordinated. They were good craftsmen and they didn’t talk much because they knew what each one was doing. The most conversation I had was with the ones who put my carpet down. They were courteous and nice too. I asked a lot of questions and they didn’t have any problems answering them.

Empire Today came to my home with their samples and the sales rep seemed very knowledgeable and was helpful with my choices. I had carpet, which I chose for its color, installed in my kitchen. The installation was okay and it took about four hours. The new flooring is wonderful.

I was real pleased with Empire's price and the quality of carpet that was brought out. So, I had them install carpet in the house and in four bedrooms. Once I chose the brand that I wanted, everything turned out fine. Empire was very good and I had no problem with how they did my work. I was really pleased with the way they installed the carpet, the time they got here, and how they did the entire thing. They said I had to take the beds down in the bedrooms, which I did, but I did not know that they were going to stand my dressers up rather than taking them out straight, and when they did that everything fell down to one side. That caused me a problem because I had my jewelry in some of the dresser drawers and I couldn’t find it afterwards. Had they told me that that was what they were gonna do, I would have moved my jewelry.

I had an excellent experience with Empire Today. They were wonderful and the guys were professional. The flooring met my expectations and some, and as soon as I pay off for this installment, I’m gonna look at some more.

I looked at a few other brands but I liked the hardwood and the color from Empire Today. Jason, the installer, was a very nice guy and he brought somebody for the steps. He did it so perfectly and we are happy with them. The hardwood flooring is beautiful and nice. My three sons said they did good job and I told a few people about Empire Today.

Empire Today can do things right away. So, I called them and got carpet and laminate. They were quick to come and I had them install the items in the hall, my bedroom, and in my bonus room. I wanted carpet in the bedroom and laminate in another room. I chose a color that I wanted and so far, I like the products that I picked.

Hardwood flooring were installed on the 24th of September in the gutted kitchen. I found gaps and open spaces between the wood also two boards that are chipped. I called Empire to try to schedule an appointment for fixing the gaps and chips. I was told to take pictures and sent it to them. No one came to inspect. This was considered a repair and the first appointment would be on a Monday morning October 1st. I waited all day. Finally called them. Was told they are not coming until Thursday morning first appointment, because they had to send the same installer which were already scheduled. I explained my situation that I have a contractor who is working on a timeline for the installation of cabinets and etc. May I have an earlier appointment. No can do because they can't get the flooring in time from the warehouse. What?

Customer service rep. Lloyd ** set the tone for my service needs. He listened and was very patient then took action. After he spoke with his manager I was able to have my carpet stretched from a previous Empire installation at no charge on the same day my scheduled carpet installation for other rooms was being installed. He really made my day. When the installers came on my scheduled date I explained to them that I just had the two bedrooms, hallway and living room painted the week prior so if they could please be very careful not to scratch them. They did a very good job with the carpet, however my sliding closet door had been removed and was leaning against the wall so I brought it to the attention of one of the installers and he tried to put it back on.

We purchased tile for our entire house, the first installers came out, none of them spoke English, moved our stuff on the back screened in porch several things were broken, piled stuff up all around the house, promised to be back the next day, never showed up, the second set of installers showed up we were pleased with them, then some of the tiles started to peel up from the floor, called them back out, they came out, pulled the tile up on Tuesday. I tried all week to get someone to call me back, today on Friday I get a call from someone that said we had moisture in our floors and we would have to pay for a service call to have them come back to reinstall the tile and we would have to fix the leak. We have no leak and the tile has only been down for less than two months. I am furious. I would never ever recommend Empire Today!!!

We shopped around and found that Empire Today was cheaper. We got carpeting and I was extremely happy with the way the whole thing was handled. The installers also did everything well.

Empire Today was offering a good deal with 50% off on products and their salesman Daemon was very good at explaining things. We got a carpet which my wife picked for its color. Their team installed the carpet in the fun room, dining room, hallway, and steps. They took about 6 hours for the installation and they did a beautiful job. So far, the carpet is holding up very well.

I had carpets installed by Empire Today in one bedroom and all the common areas of the house like the living room, dining room, and the hallway. I looked around but Empire came the quickest. They had looked at it and got it done. While I'm very pleased with the carpet installed, the green one they put the first time got stained very easily. But the new one they put in has a darker color so it doesn't get stained easily. Also, it's easy to clean up and it looks pretty. In closing, I thoroughly enjoyed my experience with Empire. When I had a problem with the first carpet, they came and took care of it and got a darker color. Also, I like the way the customer service worked with me and didn’t take advantage of me and got the job done. I have already recommended them.

I had a flood and it was smelling really bad here and I had to get the mold out. I needed something right away. We found Empire on the internet so I called them. They were available. We had them install carpet in our bedroom. It looks and feels good. The installer was really good. He did the installation himself in half a day. Empire is good.

Empire Todays’ prices are a little less than a couple of other companies I called. I have their wood flooring installed on my dining room, the hallways, and my living room. I like the color and that it goes well with my furniture.

We had a house that was part carpet and part floor, and we did those areas with hardwood. I liked what I saw in Empire Today and the price was also good at the time. We had them install laminated oak floors. The installation went well and our flooring looks pretty.

I had Empire Today install laminate flooring in three rooms of my home. We have seen them before, we needed that and we knew that they could do it fairly quickly. The quality is good and I’m pleased with the cost. It was a lot cheaper than some of the other things we were looking at. I had it installed in early September and I still like it.

I liked the commercials of Empire Today and when I met with the sales rep, I explained what I needed. They filled in the order and they came in and installed carpeting and flooring in my son’s entire house. The installation of the rugs took a little longer than expected but it was a 2,500-square foot house with two floors. They did a great job.

I had to get a new carpet for one room that I ruined and Empire was the first company I went with. They had nice guys to do the work. The carpeting I got is very good and I like its solid color.

I was scheduled to have both vinyl and carpet flooring installed in my home on 9/24. I was told with very short notice that the vinyl was not in the warehouse and that I would need to reschedule for them to come out and install. I work in Law Enforcement and only have Mondays available for them to come out to my house. I scheduled for them to come the following Monday. I was emailed that day that my appointment had been rescheduled for another day. No one called me to ask if that was okay. I called the customer service line and was told that I was going to be placed in high priority due to the mistakes on their end of the deal.

The carpet product that I was sold was described to me by the salesperson as the "gold standard", a ranking of 47 out 10 (I know, hilarious). It's HORRENDOUS! It feels like there is no padding whatsoever... like someone threw down a piece of carpet directly on wood. I can even hear the boards creaking under foot when I walk. At least 10 people from my neighborhood have all walked on it and can't believe how awful it is. I'm so disappointed in the product and the customer service. I had to hound them multiple times to get a call back and finally they send an "inspector" which was just the foreman from the installation company. Then they communicate back to me that nothing was faulty with the product so there is nothing they can do. I can't believe I got duped into buying this. It makes me want to cry... I would assign negative stars if I could. BEWARE OF EMPIRE!!!! STAY AWAY!!!

I wanted to follow-up with my initial review. The work done was complete and professional. Very pleased with results! Although there was some initial confusion about the product and schedule date and I did need a supervisor's assistant, Empire Today's workers were on time and did a great job. Thank you.

Let me start by saying I have used Empire Today in the past and had no problem with them. Therefore, when I bought a new house and needed new carpet for the entire house, I automatically called them. My sales rep was fine and got the price down to around what I wanted. We set up the install for a Saturday because I work and they said it would take all day. The day comes and the AWFUL AWFUL AWFUL warehouse gave the installers the wrong carpet for my master. The other 4 carpets were correct though, and everyone makes mistakes so I said they could come back later and install that one and to just install everything else. They go to cut one of the carpets and they notice that the warehouse only gave them 22 feet of one of the carpets instead of the 26 ft that it was labeled. Therefore, they could do the rooms, but not the closets - they'd have to come back and do those.

I had carpet installed by Empire Today. I purchased the top grade they got and it’s a gray mix. I had it installed in the dining room, living room, hallway, three bedrooms, and the closet. It’s soft, cushiony, and clean, and it smells good. My experience with Empire was great and when I get myself straightened out, I’m gonna call Empire back and see if they’ll tear up the indoor or outdoor carpet in the rec room and put down something that’s cheap. I need to get the carpet out of there because it smells horrible.

We'd only lived in the house for three years and had the carpeting cleaned five times already, which was nasty. It was cheap carpeting and we finally got tired of getting it cleaned all the time so we decided to take advantage of Empire Today's 4th of July sale. We got our office and our living room done with vinyl flooring. Their people came in and did a great job. They were three young men who worked really hard, and we were very pleased with their methodology. They were no-nonsense and came in exactly when they were supposed to be here. They didn’t damage anything and they were very careful with our furniture.

My friend used Empire, and I liked the work that was done. I also had carpeting from Empire and this was installed in both bedrooms of the condo. The carpet seemed durable, clean and nice. I like the price as well. The installation was fine. They did a good job and it was pretty quick. I was very pleased and I would recommend them. I had some done by Lowe's, and I wish I had the whole house done by Empire Today.

We were told the installation would be done in one day and they would stay as long as needed to finish by the salesman so that was why we went with Empire. It was much more expensive than others we have priced but they sold us with the one day install. When the people who install arrived, I mentioned they would be done today and they said no, they didn’t know how long it would take?!? I called the salesman immediately and left a message, no response.

The Empire Today rep said that they would be out the next day but it was about three days later when they came out. Then he said that they would take a check but they didn’t. They had to have cash. So when you deal with Empire, make sure you get all the information right ahead of time. Other than that, I like the hardwood floor that Empire installed for my home’s dining and living rooms.

We wanted to get rid of the rough carpeting which had been in our home for 18 years. It was time to change and Empire Today was recommended to us. Their installation and price were good. We had them install floors and carpeting in the kitchen, two bathrooms and the family room of our home. We had them back a couple of times, but everything worked out okay. However, there is a problem with the carpeting in the family room and the carpet in the kitchen area looks like it is shredding. I am unhappy with the way the carpeting is laying out. Other than that, everything else is good and we have had a good experience with Empire Today.

We were having carpet and tile installed, and we chose Empire Today because of the commercial. But it is not true. It says the price is $50 but it was more than $50. On the other hand, the installation experience was very good. I had the living room and two bedrooms done. Then I had the kitchen, the hallway and two bedrooms done as well. The products are easy to clean and they won't tear or wear as much. The quality is fantastic and I would tell others that Empire Today is good.

I had carpets installed by Empire Today in my two bedrooms. While I considered other brands, I like the fact that with Empire, floor installation can be done in one day, in and out, and I didn't have to move any furniture. I also compared their prices with 50 Floor and the prices there were higher. In addition to that, I was trying to match a carpet that I already had in my house, in the other bedroom, and their carpet was a better match for what I was trying to achieve.

14 months ago we purchased a floor and it is already falling apart. An installer came to inspect it 2 weeks ago and told us we would be contacted or we could call the following Tuesday for status. No one called, and I have left at least 10 voicemail messages. Many voicemail boxes are full. This is an extremely frustrating experience. I wonder if the company is still in business. This needs to be resolved immediately. At this point I certainly could not recommend Empire Today.

We were forced to go with Empire through the insurance company on the condo we bought, otherwise we would have gone with anyone else. The actual flooring is okay, it’s the installation and customer service that is garbage. The wood laminate was supposed to go in on a Tuesday and the carpet on Thursday...it is now a week later and neither are done. The carpet is still rolled up in the garage! We were supposed to close on the condo today and now we can’t until Friday, because suddenly Empire is saying they won’t be done until Thursday...an entire week after they were supposed to be.

I used Empire Today a long time ago and recently, they installed carpet in one of the bedrooms in my home. I like the carpet and I would recommend Empire to my friends.

Empire Today had a better price from the other brands and I bought from them used carpet and hardwood tiling. The installer attached it himself in the whole house and he did a good job. It took a day for the kitchen and a day for the carpet. I liked their work and I like all the features of the carpet. Empire did an excellent job and they were very courteous.

Empire Today installed flooring without a pad attached to it in the living room and two bedrooms. My daughter also had them do her flooring a couple of years ago. But I was dissatisfied since the reps set up appointments that got me all messed up. First of all, they called me and said that everything was all right and that the flooring I purchased was gonna be delivered and done. Then they called me at the last minute and said that they had changed our appointment because that date was already taken up. Then they called back and set up another appointment, but it was delayed for another week. That was very frustrating and disappointing because I had my rooms, with furniture and all, ripped up. But the installers got here on time and everything went well. The carpet looks good, although there's one little spot that I need to have them come and check out. Other than that, the overall experience was good.

I had the wood-look vinyl flooring put in by Empire Today in the whole first floor, three bedrooms, the living room, the dining room, and the hall. It was convenient for them to show me what I needed and come and put it together in a day. The people who installed the flooring were quick and very nice. I had the whole first floor done in stages. It took less than a day to have the three bedrooms done. Then the living room, the dining room, and the hall took a day. I like that my new flooring is not a rug and it's easier to clean, especially when there are pets. I’m happy with it.

I love Empire. They did the Burgundy Cinnamon carpeting for my bedroom. The installation went well and it took less than two hours. The carpet is comfortable and nice. I love the job that they did and I want them to do my living room as well. I will always call for Empire if I need their carpeting services.

I always got my woods done with Empire, like with my floors and other stuff. The carpet I got was nice and soft and I like the color. Empire also installed it and it didn't take long. I feel good about the carpet.

We ordered carpet a year ago. An amazing experience. We just bought a house and the first time they didn't have enough carpet. So they said they would come back. Didn't show up. No one called. Set it up again. NO ONE SHOWED UP. They had no record because the workers turned it in as complete and they didn't! Very disappointed. 1800 number could not get a hold of the Ohio office. Terrible customer service. So disappointed.

I considered Home Depot and other places, but I had a really good outcome with Empire during my first encounter that I got an estimate from them. This time around, I had Empire install rugs and carpeting in a house that was damaged by flooding. I was there when they did the installation, when they left and inspected everything, and everything was fine except there was a little bump. According to my contract, my living room and dining room had the same amount of carpeting, but they didn’t list the dining room as a separate room. So, I had to clear that up with my insurance company and I'm presently waiting for them to reimburse me on the installation. But overall, I had a favorable relationship with Empire Today. I was pleased with the installation and the product.

I had Empire Today install carpeting in the upstairs of my townhome where I had bedrooms, as well as on the stairs. I talked with other flooring companies, but I liked Empire's salesperson who came out to give me a quote and the way he offered suggestions that I would not have thought of on how to do the job. He gave individualized attention to what I needed and he understood it. The stairs had to be done in a special way because they don't go straight up. They go up, then they turn, and then they go around. The installers worked hard and they were able to accomplish what I needed. They did great work on the stairs, going up the way I wanted that done, and I was glad that they got the job done so well. Overall, they were a great team. Empire was wonderful and everything was good, from the rep who came out to the installers and the follow-up. I'm very pleased with Empire and completely satisfied with the flooring that I got from them.

I bought from Empire Today a carpet for a house I was selling. It was put on the stairs and upstairs, the second floor. I considered other brands but I went with Empire because of the speed of which they could do the work.

I made an appointment with Empire carpet in Los Angeles a week ago to visit my place and estimate the flooring change. An hour before arrival they called and canceled the appointment and even next day appointment wasn’t available. They offered $50 discount on installation, I wasn’t looking for discount. I took a day off for that. I wonder how their installation job going to be. I decided not to use their service at all.

I had used Empire about eight years ago. We had two kitchens, two hallways and the staircase going upstairs done. We were very satisfied so we stuck with them. Recently I had them install a laminate flooring in the bedroom and I was also very satisfied. I like the color of the flooring and the finishing molding on the side that was almost the same color. It looks beautiful.

We love the hardwood flooring that Empire Today installed. We had three rooms done, which took two days, and the people who actually put down the flooring were excellent. They were very professional and they cleaned up. Empire Today also did their follow-up and my whole experience was great.

I got a carpet from Empire Today and had it installed in the hallway and the steps. The cost of the carpet was reasonable and I got the color to blend in with what I had before.

The ordering issue has been resolved. The installers did a good job at removing my existing tile floor and replace it with the hardwood oak that I wanted. I raised the rating to a 4 stars now because the installers were very good and they came well prepared once the order is straighten out. I must say that my case has pointed out the weakness in Empire Today ordering process and I hope that they will correct it for future customer.

Would not recommend at all. Scheduled my install 2 and a half weeks in advance. The morning of the install they called to reschedule. They stated the soonest install date they had was 4 days after the original date. No accommodations were offered.

We saw the ad of Empire Today on the TV and thought they'd be the best, but they weren't the cheapest. Still, we went with them because of the labor and the guarantee. I had them install wood laminate flooring in my whole house and it's beautiful. The guys that put it down were excellent too.

After having used awful brands before, I filled out a form online and Empire was first to contact me. Their salesperson Rod showed up and he was good. He worked with us and offered many options. We got luxury vinyl tiles installed in the hallways, bathrooms, the kitchen and dining room. Then we also got carpeting for the stairs and upper hallway. There were some hiccups in the installation and the choice of the product, but we were very satisfied with the reputation of Empire, and so we stuck with Rod, and we’ll also continue to stick with him in the future.

I checked with Lowe’s, Home Depot and Silver Flooring but the professionalism of the Empire Today salesman who came out made us choose them. He also gave us some really nice samples and some really good options. I was also amazed that they could do the installation in a day. There is a little trim piece that the installer has gotta come back on and he told me he would be back at this as soon as he could. Neither of us knew how to do it because it's a mobile home. He said he doesn't know which way to go with it and I just told him that if we wouldn't like it, we would just redo it. But it turned out to be an excellent job. The floor really looks nice.

Empire Today seems underestimated because a lot of people don’t like a company that sells in-home. But our dealing with the sales guy was good and he was able to give me the price that I was looking for. I was also looking for a particular Mohawk product because we already had it. So I went with that and had Empire Today install it in four rooms in the upstairs of my home. Empire Today does a good job on what they do and I had a very good experience with them.

Empire Today did a good job with my patio. Then, I had them install the Astro Turf on the front porch as well. The new flooring has met my expectations and I’m very satisfied.

The saleslady was fine and the guy who installed the carpet did a tremendous job. The edges were done in there around the woodwork. It was perfect. I had it in the hallway and two bathrooms. However, the carpeting is not what I expected it to be. The color is blue and it got very tiny squares into it, and every time I step on it, it leaves a footprint mark there and you can see the marks right up to the hallway. It looks hell. I went to Empire because of the price and I got taken, however, the carpet has a poor quality. If I had the money, I'd rip it out and get something else somewhere else because I would not come back to Empire.

First the sales guy was amazing. I was so happy with him but he straight up lied to my face about my payments. Told me they was going to be maybe $70. They are freaking $164. I can't freaking afford that. I guess everyone will get paid when I have some cash to put on it. Thanks for screwing me Empire. Also he didn't put in the correct carpet color. Good thing I like what they brought with them.

I gave 4 stars instead of 5 due to the fact that their customer service was not transparent when our credit was denied. We heard from no one and they were lucky we could pay upfront. I felt sorry for the technician that arrived and he was the one left holding the bag to tell us. We had one half of the house done first and then 2 weeks later had the other half done. On the first install they only sent one person. He was lucky that we had removed all furniture for him. It took him almost 6 hours since he was by himself. On our 2nd install we had 2 of the nicest gentlemen. They said they were from Brazil. They had the largest 1/2 and completed the job in 3 hours. We were very impressed with their professionalism.

My experience was very positive with the salesperson and the installers showed up this morning. They removed all of the old carpet and put it in the porch and installed the padding. When it came to installing the carpet, they left. They claimed that even though the entire house was empty that they did not have any place to cut due to it raining out. I am sure that it has rained before and carpet has been installed. Furniture is supposed to be delivered and now there is no carpet. Then they will complain when they have to move the furniture. What a nightmare!!!

Seen the commercials with the little man laying carpet or hard flooring. This company is nothing like that. Everything about the experience with Empire was awful. To start they couldn't lay the type of flooring me and my wife wanted and had waited for 4 weeks to be installed. So another salesman came and we chose a wood laminate. Anything and everything from them doing a good job happened to get this job done. From damaging my walls, baseboards and cutting the floor too short so that the corner round trim didn't hide the new floor edge. Then halfway thru the job they told us the corner round we chose was not an option and if I wanted something to match my baseboards I would have to go buy it and stain it. I had to fix my entire house that they were in contact with including the floor that I had spent thousands of dollars on.

Run from this company as fast as you can! They give you nothing but the runaround! Once they get your money it’s a wrap! I had wood flooring and carpet installed, so they had to come out on 2 separate trips because the wood floor guys don’t work with the carpet guys and vice versa. The wood floor guys did exactly what they were supposed to do. They removed all the old flooring and replaced it with the new flooring. No problem with them. Then the carpet guys come out. Instead of removing the old flooring and replacing it with the new flooring, they just laid the carpet on top of the old floor. When asked why it seemed so high, their response was that it was probably due to foundation which was a total lie. The issue was because they DID NOT remove the old flooring.

My girlfriend recommended Empire Today and I had them install my bedroom carpet. I'm a shut-in now and at this time of my life, I don't get around that much and shop like I used to. So, having them coming to my house and bringing all their products was ideal. The carpeting that I chose was the best of what I saw. The people that came and installed it were very nice and helpful. Now that I've had my carpet installed, it looks good. As I've only had it for a little while, I'm hoping that it's durable. Also, I hope that I don't have to clean it often to keep it looking pretty.

Empire Today had been recommended to me by a couple of people and I went with them because of the ease of getting the whole package put together. I also got a good price, and considering the fact that the installation was included in it and the discounts that I got, the price turned out very well. The installation job was really good too. The crew who came in was meticulous about keeping the place clean, not spreading dirt and cleaning up before, during and after the job. I had vinyl panel flooring installed in both bathrooms and in the kitchen, and it looks nice. It's also very practical and it is an improvement over the vinyl sheeting that the previous owner had down. The whole thing worked out nicely. If you go with Empire Today, you'll get great value and the job’s gonna look good when it’s finished.

Empire Today installed carpeting in the bedroom. The carpeting is warm, and the bedroom is better than anything else. The installers did a good job. They were very kind, very caring and very nice. I was very happy with their work and demeanor.

I'll start by saying we are in the middle of this mess, so hopefully we will get a resolution. We called and asked a salesperson to come out and one did. He was okay but when we got to the end of the pitch and we told him we would need a few days to think about it he got really defensive and borderline mean. He told us "It's called Empire TODAY because people make the choice to go with us the same day I come out." During his visit he told us our closets wouldn't be a problem. "My guys know what they are doing and have no problem with closets", he acted as if I was stupid for asking that. He did tell us we would have to pay a bit more for our stairs but that if we purchased the stair kits, then it wouldn't be a problem. The product looked good and we did want to go with a large company with a good reputation, but the sales guys was horrible.

I had new carpeting in the living room and linoleum done in the master bedroom by Empire Today. Their rep had stopped here and we discussed the product. She was really friendly and talkative. She made me feel like it was a real good thing. The end product is real nice and I like it. It was better than what we had because the other one was a darker green and now I got a lighter beige in the living room. The linoleum also looks a lot better because we had a stained carpeting in there. I was glad to get rid of that. Empire did a very good job so give them a ring.

Empire Today did very good work in installing the carpet and padding for us and their salesman was very good. We set the installation up on a Tuesday and he sent the truck as promised. The gentleman rode in with another one and apparently, the job manager sat in the car while the helper came inside. The helper was understandable but he had no authority. It was raining and he had no place to roll and cut the carpet so they set it up for Wednesday. Wednesday came and a different gentleman came who was more aggressive and capable. Again, the grass was wet and he had no place to cut the carpet but he took the dimensions of the room, took the carpet back to a warehouse and cut it to size. Then, he showed up on a Thursday and installed it. He was very nice and professional.

Empire Today gave me the best quality product for the best price. The installation crew also came on time, and everybody was very pleasant, friendly and very nice. They did a very efficient job installing carpet in the whole house and I love my new flooring. I also love the color I picked out. It's a medium gray and I have gotten all kinds of compliments on it. Overall, I am greatly satisfied with my experience with Empire Today. I have recommended them to friends and the people who have complimented my carpet will go with Empire when they decide to get it.

I would first off like to start by saying I had used Empire a number of years ago and had no problems and love them. However this time around I got three rooms done and had nothing but problems. I understand problems with the installation can occur with the customer service Dealt to handle it was absolutely awful. First off their representative had blown us off and then when he had come the second day we decided to give a second chance because things come up.

Our friends up north had floors put in by Empire and they were very pleased with the work. So we contacted Empire Today and we had them install rugs in the living room, hallway, and the back bedroom. We’ve had it for about a month and it appears to be everything that the salesman said that it would be. Also, the crew they sent out to us were very nice guys and did a wonderful job, but none of them could speak English.

Empire Today installed a laminate flooring in our front room, family room, and in a bedroom. We had a good saleslady, who made us want to go with them. The product we got looked really durable and it was in our price range. I like it very much and it looks nice. It's easy to clean, too. I'm satisfied.

I had used Empire Today on my blinds and I have used them two times before that. Then I went back to them for the quality and because they were polite and their price was right. This time around, I had them install some carpet in the whole downstairs of our home. They were insane and they were the best. They were polite, efficient, quick and clean. Empire was so good that I made my aunt and uncle stop buying their carpet from someplace else. I made them get Empire Today and they’re gonna install theirs in the next couple of days. As for me, I’m gonna call Empire Today and have them redo the whole bottom of my house too. Keep doing an awesome job, Empire Today.

Empire Today installed carpet on certain flooring in our home. Their staff was good but I had a little problem afterwards and I was not happy with them. The carpet was supposed to have a blue hue to it inside but when the guys brought it, it looked gray. It turned out that it was the carpet that I wanted 'cause when they showed it to me inside, it was clearly blue.