Empire Today Reviews

I used Empire Today’s services before and I was very satisfied with it so I called them again. I had laminated floors put down in the entire bottom floor of my home and in the living room because it is quite big. The laminate blended in with my furnishings and my steps going to the upper part of the house. I also like the way that they trimmed the flooring around the chimney in the living room area. I’m overjoyed about the new flooring because I had carpet first and I got tired of cleaning it. The workers were cordial and they did the work at a timely pace. They came early so they finished early which made it wonderful. One of my girlfriends came over and saw my floors. She said it changed the house altogether so it was a good investment.

The sales rep that came out, Nicole **, was so knowledgeable and helpful. I had to make several changes to our original order of what product would work for our hot water heat situation, not to mention all of the changes of where I wanted the tile and the carpet. Nicole was so understanding and on top of it, she made the changes "lickety split" and all was well! Now then, about the installers. Jesse and Omar were unbelievable! They showed up on Saturday at about 8, and asked if I would mind if they worked a little later. (UMMM NO!) Well they sure did, until about 8:30. This was no easy install either. The carpet they had to tear out was down for 35 years... you can imagine the dirt and rotted padding etc. not a complaint, shoot they barely took a break! And they were back Sunday morning to finish the install. And what a fantastic job they did!

I order vinyl tile to be put in my foyer, and eat in kitchen. I also purchased subflooring. Installer told me that subflooring was not necessary because my floor was adequate for direct installation. After installer left I immediately contacted company to get a refund for my subflooring. After a few months I was refunded. One month after my refund I noticed that my floor was moving and sliding near my heater. I decided not to contact until weather broke. In May 2018 I started to make calls about floor. No one ever responded to me because customer service was going off old ticket which was satisfied with my refund of subflooring.

This is the second time I have used Empire Today. I bought a new home that needed the entire house done. I ordered flooring. They came and installed it and within two weeks the tiles were separating. They also did not install the toilet right so it leaked. I had to call a plumber late at night to come fix it. When I gave them the bill they only offered me half the amount as a refund. The guy who came out to check the flooring was rude and acted like I was lying. Customer service was no help either. You would think after spending $8000.00 on flooring they would cover the $300.00 plumbing bill. I will NEVER use them again.

I saw Empire Today’s ad on the television and the price was good. I had laminate flooring installed in the living and dining rooms. It was very good and easy to take care of. It also made the room look a little larger and the house much better that it did. It was a little noisy sometimes but I got over it. The people who put it down were very good and they took care of me. I told a friend to ask for George because he came out here to see about what I wanted done. Empire Today sent another person out to my friend though. They wouldn’t give her George. Nevertheless, she’s having work done today.

I saw Empire Today on television and I had them put down laminate flooring in my home. It was wonderful all the way around. I got a sitting room and a kitchen area then I did my bathroom and the flooring behind my back entrance door. Everything could be cheaper but I got what I wanted so it was alright. I like the barn wood look and I don't have a problem cleaning anything. The installers showed up on time and hammered it out quickly. They were polite, respectful and those guys worked hard. I would do it again but I'm finished with my house.

I’ve dealt with Empire before and this time we bought a burgundy-like carpet. Their prices are reasonable and are a little cheaper compared to other brands. I’m very satisfied with my experience with them.

Empire Today installed carpet and tile floor at my dad's house. I didn't like the salesman who came out to the house since he was pushy and was too fast on everything. He didn't give me time to think about anything. On the other hand, the installation team was nice. They were answering every question that I had and they did a professional job. I like the bathroom flooring as it had been so long since the house had anything new as far as flooring, and it made the bathroom look so much better. I love the bathroom since it was redone. While the carpet was installed in the living room, the hall, and two bedrooms. However, I did not go back to Empire when I had to install carpet in my house. I went to another company because their price was about little less than a third cheaper than Empire, and I wasn't being pushed into anything. I spent a lot of money on the flooring with Empire for it to dissatisfy that much.

DO NOT BUY FROM EMPIRE TODAY! You will regret it. Their sales team is clearly commission, guy was nice, but pushy. Whatever you buy, you’re paying for materials and install. It’s not bad from the outskirts until you own it. If there’s ever a problem, good luck. You will not hear from anyone, because they just care about the original sale! You can’t fix it yourself either, because they don’t sell materials separately. You have to wait for a response, have an installer come out to the property, give you an estimate then fix it. Save yourself the trouble and freedom and go to someplace local that will give you better service.

Spent 10k on several helpings of vinyl tile. Recently had master bath done. The contractor who is installing the shower left a template for the Empire folks to follow. They promptly ignored it and stuck tile under the shower base which jacked everything out of alignment. Many phone calls later AND multiple promises of having someone come out to inspect and subsequently fix the error, my wife and I are still waiting and waiting and waiting. I don’t know what it will take to get Empire to show up when we’re obviously being lied to. To say I’m disappointed with service is a gross understatement.

We had Empire Today install tiles on our kitchen floor. I liked the color of the tiles. The installation was good and I would recommend them.

I dealt with Empire before and I liked the way they do work. I used them again to install my living room carpet and I like the color of the carpet. I got green before but I got the burgundy this time which I like better. It's also easy to clean. The new carpet met 100% of my expectations.

I got a laminate flooring installed in the living room and one bedroom through Empire Today. I just went by the price and they had guarantee. We were also looking at the right color and the durability. The installation went good but there were a lot of questions and the answers were delayed so I didn't like that part. Also we had a wooden entrance and I left that in. I shouldn't have done that because it took a while to get used to the two different woods. I was also disappointed that the flooring is a little bit harder to take care of than I thought it was gonna be. I have to use a special product and a certain kind of vacuum cleaner. But other than that, it's pretty good. I like the way I can move furniture around easily on the flooring. I would recommend it but I would also recommend that you really think about where you want it put in, and think about the color and the care of it before you would decide.

First of all, quality of the carpet terrible & WAS NOT WHAT WE HAD SEEN! Our installer was the only good thing out of this. When I tried to tell customer service about it they said I could either spend more money and get a better one, or I could cancel it (which it was already halfway done. I was NOT gonna leave my house this way). The least they could do is offer me to pay less for this lower quality thing they call carpet is. But of course they said nope, I could only upgrade. OF COURSE! This is so ridiculous. I have never been so upset with a company that has terrible customer service. They better make this right, luckily I have family at the BBB and they will definitely be hearing about this. They should not treat customers this way!

We had Empire Today install some Berber rug in the bedroom and the living room. And we had them install hard vinyl flooring too in the bathroom and the kitchen based on the recommendations of my friends. I'm doing a baseboard work right now because when I painted everything in these rooms, I wanted the rugs being put down. I took up the old baseboards so the rug would be put all the way flush against the wall. So now, the baseboard is going down over top of the rug. We’ve had a return on the Berber rug inside the living room because when I vacuumed it, the loose seam of the rug got to the part of the vacuum down at the bottom where it’s got the rollers and was sucked up into the vacuum. I called Empire, they set the appointment up and the contractors came back and they repaired the seam.

I had carpeting put in a couple of times from Empire Today and they recently installed a wood floor in our L-shaped living room and dining room. Their salesperson was excellent and the installation went well. Our new flooring is laminated and I like that my wife does not have to vacuum the carpet anymore.

I have a carpet that has a manufacturer's defect and Empire doesnt stand by it and wouldn't even come out to see it. Don't buy from them. My carpet is 3 1/2 years old. I called, sent them pictures and was told yesterday that I can get another carpet at a discount rate. No, replace it!!!

I scheduled free estimation, but the contractor called me and tell that he can come early, the movement. I said no. He reached a lot and asked lots of questions which was not relevant with the estimation. Finally he said he can not come. I called the customer care but instead of understanding my concern he supported the contractor. I shared this information with my friend and co-worker. They will not use this company for any kind of service. Please read carefully before giving any work to this company.

I have a house up for sale and after we moved out the furniture, the carpets needed to be replaced. I found carpet at Empire that has a closer color to the existing one and I told the salesperson to get started on the installation. A team of different people came and put the carpet in 3 rooms for about 2 hours. They came when they said they would and did the job as quick as they said they would. They did a good job. Then, the salesperson came back by later on to see how it went. All was for a reasonable price too.

The price on Empire's TV advertisement drew our attention and we went with them. The flooring blends in with everything I have in the house and the carpet layers were very nice.

We had Empire Today install an Italian groove vinyl floor in one room and carpet and pad in two rooms, a hallway and a stairway. With their Fall Special, we saved roughly $700 over the other two estimates that we had received. They had a $50 per room price for carpet and pad that you pay full price for one room. I also liked their treatment of me as a disabled vet. I have problems with my feet and they recommended the type of carpet and pad that would provide me with some cushioning comfort. It feels so much better and walking around the house doesn't bother me so much. The installation crew was excellent. I had absolutely no problems with their installations, their activities in and out of the house, their disposal of the old, and their care for moving furniture. They helped as needed, which I was very grateful for.

After making 10% deposit and scheduling an appointment for 2 pm on 10/9/18. No one showed for installation. Called Empire Today and order is not even in. So disappointed especially when we put in so much effort to clean up the area in anticipation of getting a new carpet. Now our schedule is all screwed up!!

They are very unprofessional when it comes to sending installers. Sends installers that can’t even move furniture. And then their installers walk off the job. Then you call to say you want your money back and have to hear a guy for 25 minutes trying to sell you more stuff. The guy didn’t even know any of our information or our account. Then wanted to keep 10% of what we paid, but that didn’t happen.

Yesterday was my second date for installation of carpet in my upstairs 3 bedrooms, hallway and stairs. The first date there was a miscommunication and they did not show. House torn apart, so put it back together. Second installation date, they came, remeasured and found they did not have enough carpet. Whose fault is that, not mine. They refused to just install my bedroom so could at least survive day to day until rescheduled installation. I talked to Headquarters department in Baltimore, several supervisors and they all refused to get them back here to install the bedroom. They said the lot color would not match. I didn't care about that, but still they refused. House torn apart, large furniture drawers have to be put back and after about 2 hours by myself, everything was back together.

I've used Empire Today in the past and they did a good job then. This time, I needed a carpet installed and I needed to get it done within a two weeks' period of time. I talked to another company but they were really slow in getting back to me. So, I went with Empire again. I had modular carpet installed in all the bedrooms and the living room area. It was a reasonably priced, decent carpet. I liked the look of it and it was the right carpet to put in there. Everything was fine with my experience with Empire. In the future, I would go back to them if and when need be.

I was pleased with Empire Today. My sister saw them on a TV commercial and told me. I got them to install carpet we picked out of the samples they showed us. The installation took about 3 hours. Everything went along smooth and the carpet is good so far. I'm satisfied with everything.

I had a great experience with Empire Today. The price of the flooring and their quickness appealed to me. When the gentleman came here, he was polite. He explained everything to me and he said the flooring was the best one, and I also liked it the most. I would recommend Empire Today.

I have been a 3 time customer with Empire, so decided to give them a call when I needed to replace old carpet. The Salesman came to our house to give bid on 9/30/18. He advised that my carpet was available and could be installed on 10/8/18. I received a call on 10/5/18, advising that my carpet was not available and would not be here by the installation date on 10/8/18, after we both my husband & I had rearranged our schedules. I requested they call me back on today to verify my carpet would be ready to be installed on my new date of 10/13/18. No word yet from the supervisor who was suppose to call me back and let me know.

First of all I love my tile flooring but I don’t like being lied to about if there was a problem they would come and fix the problem. They say that it is a subfloor repair and they don’t repair subfloors. I don’t feel it is the subfloor because only one tile has come a loose and if there was a problem with the subfloor then it would be the whole floor would be weak and it is NOT! Empire has been good to us in the past but now I would never ever recommend them to anyone! They are expensive and the sales people are friendly but if you have a problem you are screwed!

Home Depot told us that if we buy $300 carpet, the installation was gonna be free. But then when they came down to it, it was not free. They charge for a lot more stuff that was in the little print. So then, we opted to go with Empire Today. They were supposed to take the carpet out, clean up, and re-put the carpet. But we had already taken the carpet out as well as the padding. So when they did the estimate of how much the cost will be, I told their guy that the carpet was already out, and then they gave us a little discount. I had carpet put in 5 bedrooms, the living room, and the study room in the back. They did a good job. They cleaned their work too.

I had my walkway indoor and outdoor carpet put down by Empire Today since I used them before. The installer did a very good job and the experience was good.

I had some carpet installed by Empire Today. I like the carpet's color and no stain feature. But the installer didn't clean it up after it was installed. He said his vacuum broke and that kind of sucked as I had to get myself back out and get it all cleaned. Still, everything was perfect and as expected.

I let Empire Today do the work in my house and they did a really good job with the carpet all through the house. I also had a hardwood floor put in half of my kitchen and ceramic tile on the other half. Both of my bathrooms have ceramic tiles on the floor too. The guys who did the hardwood floors came one day and the ones who did the ceramic floors came on another day. The carpet was done on the third day, so it was coordinated. They were good craftsmen and they didn’t talk much because they knew what each one was doing. The most conversation I had was with the ones who put my carpet down. They were courteous and nice too. I asked a lot of questions and they didn’t have any problems answering them.

Empire Today came to my home with their samples and the sales rep seemed very knowledgeable and was helpful with my choices. I had carpet, which I chose for its color, installed in my kitchen. The installation was okay and it took about four hours. The new flooring is wonderful.

I was real pleased with Empire's price and the quality of carpet that was brought out. So, I had them install carpet in the house and in four bedrooms. Once I chose the brand that I wanted, everything turned out fine. Empire was very good and I had no problem with how they did my work. I was really pleased with the way they installed the carpet, the time they got here, and how they did the entire thing. They said I had to take the beds down in the bedrooms, which I did, but I did not know that they were going to stand my dressers up rather than taking them out straight, and when they did that everything fell down to one side. That caused me a problem because I had my jewelry in some of the dresser drawers and I couldn’t find it afterwards. Had they told me that that was what they were gonna do, I would have moved my jewelry.

I had an excellent experience with Empire Today. They were wonderful and the guys were professional. The flooring met my expectations and some, and as soon as I pay off for this installment, I’m gonna look at some more.

I looked at a few other brands but I liked the hardwood and the color from Empire Today. Jason, the installer, was a very nice guy and he brought somebody for the steps. He did it so perfectly and we are happy with them. The hardwood flooring is beautiful and nice. My three sons said they did good job and I told a few people about Empire Today.

Empire Today can do things right away. So, I called them and got carpet and laminate. They were quick to come and I had them install the items in the hall, my bedroom, and in my bonus room. I wanted carpet in the bedroom and laminate in another room. I chose a color that I wanted and so far, I like the products that I picked.

Hardwood flooring were installed on the 24th of September in the gutted kitchen. I found gaps and open spaces between the wood also two boards that are chipped. I called Empire to try to schedule an appointment for fixing the gaps and chips. I was told to take pictures and sent it to them. No one came to inspect. This was considered a repair and the first appointment would be on a Monday morning October 1st. I waited all day. Finally called them. Was told they are not coming until Thursday morning first appointment, because they had to send the same installer which were already scheduled. I explained my situation that I have a contractor who is working on a timeline for the installation of cabinets and etc. May I have an earlier appointment. No can do because they can't get the flooring in time from the warehouse. What?

Customer service rep. Lloyd ** set the tone for my service needs. He listened and was very patient then took action. After he spoke with his manager I was able to have my carpet stretched from a previous Empire installation at no charge on the same day my scheduled carpet installation for other rooms was being installed. He really made my day. When the installers came on my scheduled date I explained to them that I just had the two bedrooms, hallway and living room painted the week prior so if they could please be very careful not to scratch them. They did a very good job with the carpet, however my sliding closet door had been removed and was leaning against the wall so I brought it to the attention of one of the installers and he tried to put it back on.

We purchased tile for our entire house, the first installers came out, none of them spoke English, moved our stuff on the back screened in porch several things were broken, piled stuff up all around the house, promised to be back the next day, never showed up, the second set of installers showed up we were pleased with them, then some of the tiles started to peel up from the floor, called them back out, they came out, pulled the tile up on Tuesday. I tried all week to get someone to call me back, today on Friday I get a call from someone that said we had moisture in our floors and we would have to pay for a service call to have them come back to reinstall the tile and we would have to fix the leak. We have no leak and the tile has only been down for less than two months. I am furious. I would never ever recommend Empire Today!!!

We shopped around and found that Empire Today was cheaper. We got carpeting and I was extremely happy with the way the whole thing was handled. The installers also did everything well.

Empire Today was offering a good deal with 50% off on products and their salesman Daemon was very good at explaining things. We got a carpet which my wife picked for its color. Their team installed the carpet in the fun room, dining room, hallway, and steps. They took about 6 hours for the installation and they did a beautiful job. So far, the carpet is holding up very well.

I had carpets installed by Empire Today in one bedroom and all the common areas of the house like the living room, dining room, and the hallway. I looked around but Empire came the quickest. They had looked at it and got it done. While I'm very pleased with the carpet installed, the green one they put the first time got stained very easily. But the new one they put in has a darker color so it doesn't get stained easily. Also, it's easy to clean up and it looks pretty. In closing, I thoroughly enjoyed my experience with Empire. When I had a problem with the first carpet, they came and took care of it and got a darker color. Also, I like the way the customer service worked with me and didn’t take advantage of me and got the job done. I have already recommended them.

I had a flood and it was smelling really bad here and I had to get the mold out. I needed something right away. We found Empire on the internet so I called them. They were available. We had them install carpet in our bedroom. It looks and feels good. The installer was really good. He did the installation himself in half a day. Empire is good.

Empire Todays’ prices are a little less than a couple of other companies I called. I have their wood flooring installed on my dining room, the hallways, and my living room. I like the color and that it goes well with my furniture.

We had a house that was part carpet and part floor, and we did those areas with hardwood. I liked what I saw in Empire Today and the price was also good at the time. We had them install laminated oak floors. The installation went well and our flooring looks pretty.

I had Empire Today install laminate flooring in three rooms of my home. We have seen them before, we needed that and we knew that they could do it fairly quickly. The quality is good and I’m pleased with the cost. It was a lot cheaper than some of the other things we were looking at. I had it installed in early September and I still like it.

I liked the commercials of Empire Today and when I met with the sales rep, I explained what I needed. They filled in the order and they came in and installed carpeting and flooring in my son’s entire house. The installation of the rugs took a little longer than expected but it was a 2,500-square foot house with two floors. They did a great job.

I had to get a new carpet for one room that I ruined and Empire was the first company I went with. They had nice guys to do the work. The carpeting I got is very good and I like its solid color.

I was scheduled to have both vinyl and carpet flooring installed in my home on 9/24. I was told with very short notice that the vinyl was not in the warehouse and that I would need to reschedule for them to come out and install. I work in Law Enforcement and only have Mondays available for them to come out to my house. I scheduled for them to come the following Monday. I was emailed that day that my appointment had been rescheduled for another day. No one called me to ask if that was okay. I called the customer service line and was told that I was going to be placed in high priority due to the mistakes on their end of the deal.

The carpet product that I was sold was described to me by the salesperson as the "gold standard", a ranking of 47 out 10 (I know, hilarious). It's HORRENDOUS! It feels like there is no padding whatsoever... like someone threw down a piece of carpet directly on wood. I can even hear the boards creaking under foot when I walk. At least 10 people from my neighborhood have all walked on it and can't believe how awful it is. I'm so disappointed in the product and the customer service. I had to hound them multiple times to get a call back and finally they send an "inspector" which was just the foreman from the installation company. Then they communicate back to me that nothing was faulty with the product so there is nothing they can do. I can't believe I got duped into buying this. It makes me want to cry... I would assign negative stars if I could. BEWARE OF EMPIRE!!!! STAY AWAY!!!

I wanted to follow-up with my initial review. The work done was complete and professional. Very pleased with results! Although there was some initial confusion about the product and schedule date and I did need a supervisor's assistant, Empire Today's workers were on time and did a great job. Thank you.

Let me start by saying I have used Empire Today in the past and had no problem with them. Therefore, when I bought a new house and needed new carpet for the entire house, I automatically called them. My sales rep was fine and got the price down to around what I wanted. We set up the install for a Saturday because I work and they said it would take all day. The day comes and the AWFUL AWFUL AWFUL warehouse gave the installers the wrong carpet for my master. The other 4 carpets were correct though, and everyone makes mistakes so I said they could come back later and install that one and to just install everything else. They go to cut one of the carpets and they notice that the warehouse only gave them 22 feet of one of the carpets instead of the 26 ft that it was labeled. Therefore, they could do the rooms, but not the closets - they'd have to come back and do those.

I had carpet installed by Empire Today. I purchased the top grade they got and it’s a gray mix. I had it installed in the dining room, living room, hallway, three bedrooms, and the closet. It’s soft, cushiony, and clean, and it smells good. My experience with Empire was great and when I get myself straightened out, I’m gonna call Empire back and see if they’ll tear up the indoor or outdoor carpet in the rec room and put down something that’s cheap. I need to get the carpet out of there because it smells horrible.

We'd only lived in the house for three years and had the carpeting cleaned five times already, which was nasty. It was cheap carpeting and we finally got tired of getting it cleaned all the time so we decided to take advantage of Empire Today's 4th of July sale. We got our office and our living room done with vinyl flooring. Their people came in and did a great job. They were three young men who worked really hard, and we were very pleased with their methodology. They were no-nonsense and came in exactly when they were supposed to be here. They didn’t damage anything and they were very careful with our furniture.

My friend used Empire, and I liked the work that was done. I also had carpeting from Empire and this was installed in both bedrooms of the condo. The carpet seemed durable, clean and nice. I like the price as well. The installation was fine. They did a good job and it was pretty quick. I was very pleased and I would recommend them. I had some done by Lowe's, and I wish I had the whole house done by Empire Today.

We were told the installation would be done in one day and they would stay as long as needed to finish by the salesman so that was why we went with Empire. It was much more expensive than others we have priced but they sold us with the one day install. When the people who install arrived, I mentioned they would be done today and they said no, they didn’t know how long it would take?!? I called the salesman immediately and left a message, no response.

The Empire Today rep said that they would be out the next day but it was about three days later when they came out. Then he said that they would take a check but they didn’t. They had to have cash. So when you deal with Empire, make sure you get all the information right ahead of time. Other than that, I like the hardwood floor that Empire installed for my home’s dining and living rooms.

We wanted to get rid of the rough carpeting which had been in our home for 18 years. It was time to change and Empire Today was recommended to us. Their installation and price were good. We had them install floors and carpeting in the kitchen, two bathrooms and the family room of our home. We had them back a couple of times, but everything worked out okay. However, there is a problem with the carpeting in the family room and the carpet in the kitchen area looks like it is shredding. I am unhappy with the way the carpeting is laying out. Other than that, everything else is good and we have had a good experience with Empire Today.

We were having carpet and tile installed, and we chose Empire Today because of the commercial. But it is not true. It says the price is $50 but it was more than $50. On the other hand, the installation experience was very good. I had the living room and two bedrooms done. Then I had the kitchen, the hallway and two bedrooms done as well. The products are easy to clean and they won't tear or wear as much. The quality is fantastic and I would tell others that Empire Today is good.

I had carpets installed by Empire Today in my two bedrooms. While I considered other brands, I like the fact that with Empire, floor installation can be done in one day, in and out, and I didn't have to move any furniture. I also compared their prices with 50 Floor and the prices there were higher. In addition to that, I was trying to match a carpet that I already had in my house, in the other bedroom, and their carpet was a better match for what I was trying to achieve.

14 months ago we purchased a floor and it is already falling apart. An installer came to inspect it 2 weeks ago and told us we would be contacted or we could call the following Tuesday for status. No one called, and I have left at least 10 voicemail messages. Many voicemail boxes are full. This is an extremely frustrating experience. I wonder if the company is still in business. This needs to be resolved immediately. At this point I certainly could not recommend Empire Today.

We were forced to go with Empire through the insurance company on the condo we bought, otherwise we would have gone with anyone else. The actual flooring is okay, it’s the installation and customer service that is garbage. The wood laminate was supposed to go in on a Tuesday and the carpet on Thursday...it is now a week later and neither are done. The carpet is still rolled up in the garage! We were supposed to close on the condo today and now we can’t until Friday, because suddenly Empire is saying they won’t be done until Thursday...an entire week after they were supposed to be.

I used Empire Today a long time ago and recently, they installed carpet in one of the bedrooms in my home. I like the carpet and I would recommend Empire to my friends.

Empire Today had a better price from the other brands and I bought from them used carpet and hardwood tiling. The installer attached it himself in the whole house and he did a good job. It took a day for the kitchen and a day for the carpet. I liked their work and I like all the features of the carpet. Empire did an excellent job and they were very courteous.

Empire Today installed flooring without a pad attached to it in the living room and two bedrooms. My daughter also had them do her flooring a couple of years ago. But I was dissatisfied since the reps set up appointments that got me all messed up. First of all, they called me and said that everything was all right and that the flooring I purchased was gonna be delivered and done. Then they called me at the last minute and said that they had changed our appointment because that date was already taken up. Then they called back and set up another appointment, but it was delayed for another week. That was very frustrating and disappointing because I had my rooms, with furniture and all, ripped up. But the installers got here on time and everything went well. The carpet looks good, although there's one little spot that I need to have them come and check out. Other than that, the overall experience was good.

I had the wood-look vinyl flooring put in by Empire Today in the whole first floor, three bedrooms, the living room, the dining room, and the hall. It was convenient for them to show me what I needed and come and put it together in a day. The people who installed the flooring were quick and very nice. I had the whole first floor done in stages. It took less than a day to have the three bedrooms done. Then the living room, the dining room, and the hall took a day. I like that my new flooring is not a rug and it's easier to clean, especially when there are pets. I’m happy with it.

I love Empire. They did the Burgundy Cinnamon carpeting for my bedroom. The installation went well and it took less than two hours. The carpet is comfortable and nice. I love the job that they did and I want them to do my living room as well. I will always call for Empire if I need their carpeting services.

I always got my woods done with Empire, like with my floors and other stuff. The carpet I got was nice and soft and I like the color. Empire also installed it and it didn't take long. I feel good about the carpet.

We ordered carpet a year ago. An amazing experience. We just bought a house and the first time they didn't have enough carpet. So they said they would come back. Didn't show up. No one called. Set it up again. NO ONE SHOWED UP. They had no record because the workers turned it in as complete and they didn't! Very disappointed. 1800 number could not get a hold of the Ohio office. Terrible customer service. So disappointed.

I considered Home Depot and other places, but I had a really good outcome with Empire during my first encounter that I got an estimate from them. This time around, I had Empire install rugs and carpeting in a house that was damaged by flooding. I was there when they did the installation, when they left and inspected everything, and everything was fine except there was a little bump. According to my contract, my living room and dining room had the same amount of carpeting, but they didn’t list the dining room as a separate room. So, I had to clear that up with my insurance company and I'm presently waiting for them to reimburse me on the installation. But overall, I had a favorable relationship with Empire Today. I was pleased with the installation and the product.

I had Empire Today install carpeting in the upstairs of my townhome where I had bedrooms, as well as on the stairs. I talked with other flooring companies, but I liked Empire's salesperson who came out to give me a quote and the way he offered suggestions that I would not have thought of on how to do the job. He gave individualized attention to what I needed and he understood it. The stairs had to be done in a special way because they don't go straight up. They go up, then they turn, and then they go around. The installers worked hard and they were able to accomplish what I needed. They did great work on the stairs, going up the way I wanted that done, and I was glad that they got the job done so well. Overall, they were a great team. Empire was wonderful and everything was good, from the rep who came out to the installers and the follow-up. I'm very pleased with Empire and completely satisfied with the flooring that I got from them.

I bought from Empire Today a carpet for a house I was selling. It was put on the stairs and upstairs, the second floor. I considered other brands but I went with Empire because of the speed of which they could do the work.

I made an appointment with Empire carpet in Los Angeles a week ago to visit my place and estimate the flooring change. An hour before arrival they called and canceled the appointment and even next day appointment wasn’t available. They offered $50 discount on installation, I wasn’t looking for discount. I took a day off for that. I wonder how their installation job going to be. I decided not to use their service at all.

I had used Empire about eight years ago. We had two kitchens, two hallways and the staircase going upstairs done. We were very satisfied so we stuck with them. Recently I had them install a laminate flooring in the bedroom and I was also very satisfied. I like the color of the flooring and the finishing molding on the side that was almost the same color. It looks beautiful.

We love the hardwood flooring that Empire Today installed. We had three rooms done, which took two days, and the people who actually put down the flooring were excellent. They were very professional and they cleaned up. Empire Today also did their follow-up and my whole experience was great.

I got a carpet from Empire Today and had it installed in the hallway and the steps. The cost of the carpet was reasonable and I got the color to blend in with what I had before.

The ordering issue has been resolved. The installers did a good job at removing my existing tile floor and replace it with the hardwood oak that I wanted. I raised the rating to a 4 stars now because the installers were very good and they came well prepared once the order is straighten out. I must say that my case has pointed out the weakness in Empire Today ordering process and I hope that they will correct it for future customer.

Would not recommend at all. Scheduled my install 2 and a half weeks in advance. The morning of the install they called to reschedule. They stated the soonest install date they had was 4 days after the original date. No accommodations were offered.

We saw the ad of Empire Today on the TV and thought they'd be the best, but they weren't the cheapest. Still, we went with them because of the labor and the guarantee. I had them install wood laminate flooring in my whole house and it's beautiful. The guys that put it down were excellent too.

After having used awful brands before, I filled out a form online and Empire was first to contact me. Their salesperson Rod showed up and he was good. He worked with us and offered many options. We got luxury vinyl tiles installed in the hallways, bathrooms, the kitchen and dining room. Then we also got carpeting for the stairs and upper hallway. There were some hiccups in the installation and the choice of the product, but we were very satisfied with the reputation of Empire, and so we stuck with Rod, and we’ll also continue to stick with him in the future.

I checked with Lowe’s, Home Depot and Silver Flooring but the professionalism of the Empire Today salesman who came out made us choose them. He also gave us some really nice samples and some really good options. I was also amazed that they could do the installation in a day. There is a little trim piece that the installer has gotta come back on and he told me he would be back at this as soon as he could. Neither of us knew how to do it because it's a mobile home. He said he doesn't know which way to go with it and I just told him that if we wouldn't like it, we would just redo it. But it turned out to be an excellent job. The floor really looks nice.

Empire Today seems underestimated because a lot of people don’t like a company that sells in-home. But our dealing with the sales guy was good and he was able to give me the price that I was looking for. I was also looking for a particular Mohawk product because we already had it. So I went with that and had Empire Today install it in four rooms in the upstairs of my home. Empire Today does a good job on what they do and I had a very good experience with them.

Empire Today did a good job with my patio. Then, I had them install the Astro Turf on the front porch as well. The new flooring has met my expectations and I’m very satisfied.

The saleslady was fine and the guy who installed the carpet did a tremendous job. The edges were done in there around the woodwork. It was perfect. I had it in the hallway and two bathrooms. However, the carpeting is not what I expected it to be. The color is blue and it got very tiny squares into it, and every time I step on it, it leaves a footprint mark there and you can see the marks right up to the hallway. It looks hell. I went to Empire because of the price and I got taken, however, the carpet has a poor quality. If I had the money, I'd rip it out and get something else somewhere else because I would not come back to Empire.

First the sales guy was amazing. I was so happy with him but he straight up lied to my face about my payments. Told me they was going to be maybe $70. They are freaking $164. I can't freaking afford that. I guess everyone will get paid when I have some cash to put on it. Thanks for screwing me Empire. Also he didn't put in the correct carpet color. Good thing I like what they brought with them.

I gave 4 stars instead of 5 due to the fact that their customer service was not transparent when our credit was denied. We heard from no one and they were lucky we could pay upfront. I felt sorry for the technician that arrived and he was the one left holding the bag to tell us. We had one half of the house done first and then 2 weeks later had the other half done. On the first install they only sent one person. He was lucky that we had removed all furniture for him. It took him almost 6 hours since he was by himself. On our 2nd install we had 2 of the nicest gentlemen. They said they were from Brazil. They had the largest 1/2 and completed the job in 3 hours. We were very impressed with their professionalism.

My experience was very positive with the salesperson and the installers showed up this morning. They removed all of the old carpet and put it in the porch and installed the padding. When it came to installing the carpet, they left. They claimed that even though the entire house was empty that they did not have any place to cut due to it raining out. I am sure that it has rained before and carpet has been installed. Furniture is supposed to be delivered and now there is no carpet. Then they will complain when they have to move the furniture. What a nightmare!!!

Seen the commercials with the little man laying carpet or hard flooring. This company is nothing like that. Everything about the experience with Empire was awful. To start they couldn't lay the type of flooring me and my wife wanted and had waited for 4 weeks to be installed. So another salesman came and we chose a wood laminate. Anything and everything from them doing a good job happened to get this job done. From damaging my walls, baseboards and cutting the floor too short so that the corner round trim didn't hide the new floor edge. Then halfway thru the job they told us the corner round we chose was not an option and if I wanted something to match my baseboards I would have to go buy it and stain it. I had to fix my entire house that they were in contact with including the floor that I had spent thousands of dollars on.

Run from this company as fast as you can! They give you nothing but the runaround! Once they get your money it’s a wrap! I had wood flooring and carpet installed, so they had to come out on 2 separate trips because the wood floor guys don’t work with the carpet guys and vice versa. The wood floor guys did exactly what they were supposed to do. They removed all the old flooring and replaced it with the new flooring. No problem with them. Then the carpet guys come out. Instead of removing the old flooring and replacing it with the new flooring, they just laid the carpet on top of the old floor. When asked why it seemed so high, their response was that it was probably due to foundation which was a total lie. The issue was because they DID NOT remove the old flooring.

My girlfriend recommended Empire Today and I had them install my bedroom carpet. I'm a shut-in now and at this time of my life, I don't get around that much and shop like I used to. So, having them coming to my house and bringing all their products was ideal. The carpeting that I chose was the best of what I saw. The people that came and installed it were very nice and helpful. Now that I've had my carpet installed, it looks good. As I've only had it for a little while, I'm hoping that it's durable. Also, I hope that I don't have to clean it often to keep it looking pretty.

Empire Today had been recommended to me by a couple of people and I went with them because of the ease of getting the whole package put together. I also got a good price, and considering the fact that the installation was included in it and the discounts that I got, the price turned out very well. The installation job was really good too. The crew who came in was meticulous about keeping the place clean, not spreading dirt and cleaning up before, during and after the job. I had vinyl panel flooring installed in both bathrooms and in the kitchen, and it looks nice. It's also very practical and it is an improvement over the vinyl sheeting that the previous owner had down. The whole thing worked out nicely. If you go with Empire Today, you'll get great value and the job’s gonna look good when it’s finished.

Empire Today installed carpeting in the bedroom. The carpeting is warm, and the bedroom is better than anything else. The installers did a good job. They were very kind, very caring and very nice. I was very happy with their work and demeanor.

I'll start by saying we are in the middle of this mess, so hopefully we will get a resolution. We called and asked a salesperson to come out and one did. He was okay but when we got to the end of the pitch and we told him we would need a few days to think about it he got really defensive and borderline mean. He told us "It's called Empire TODAY because people make the choice to go with us the same day I come out." During his visit he told us our closets wouldn't be a problem. "My guys know what they are doing and have no problem with closets", he acted as if I was stupid for asking that. He did tell us we would have to pay a bit more for our stairs but that if we purchased the stair kits, then it wouldn't be a problem. The product looked good and we did want to go with a large company with a good reputation, but the sales guys was horrible.

I had new carpeting in the living room and linoleum done in the master bedroom by Empire Today. Their rep had stopped here and we discussed the product. She was really friendly and talkative. She made me feel like it was a real good thing. The end product is real nice and I like it. It was better than what we had because the other one was a darker green and now I got a lighter beige in the living room. The linoleum also looks a lot better because we had a stained carpeting in there. I was glad to get rid of that. Empire did a very good job so give them a ring.

Empire Today did very good work in installing the carpet and padding for us and their salesman was very good. We set the installation up on a Tuesday and he sent the truck as promised. The gentleman rode in with another one and apparently, the job manager sat in the car while the helper came inside. The helper was understandable but he had no authority. It was raining and he had no place to roll and cut the carpet so they set it up for Wednesday. Wednesday came and a different gentleman came who was more aggressive and capable. Again, the grass was wet and he had no place to cut the carpet but he took the dimensions of the room, took the carpet back to a warehouse and cut it to size. Then, he showed up on a Thursday and installed it. He was very nice and professional.

Empire Today gave me the best quality product for the best price. The installation crew also came on time, and everybody was very pleasant, friendly and very nice. They did a very efficient job installing carpet in the whole house and I love my new flooring. I also love the color I picked out. It's a medium gray and I have gotten all kinds of compliments on it. Overall, I am greatly satisfied with my experience with Empire Today. I have recommended them to friends and the people who have complimented my carpet will go with Empire when they decide to get it.

I would first off like to start by saying I had used Empire a number of years ago and had no problems and love them. However this time around I got three rooms done and had nothing but problems. I understand problems with the installation can occur with the customer service Dealt to handle it was absolutely awful. First off their representative had blown us off and then when he had come the second day we decided to give a second chance because things come up.

Our friends up north had floors put in by Empire and they were very pleased with the work. So we contacted Empire Today and we had them install rugs in the living room, hallway, and the back bedroom. We’ve had it for about a month and it appears to be everything that the salesman said that it would be. Also, the crew they sent out to us were very nice guys and did a wonderful job, but none of them could speak English.

Empire Today installed a laminate flooring in our front room, family room, and in a bedroom. We had a good saleslady, who made us want to go with them. The product we got looked really durable and it was in our price range. I like it very much and it looks nice. It's easy to clean, too. I'm satisfied.

I had used Empire Today on my blinds and I have used them two times before that. Then I went back to them for the quality and because they were polite and their price was right. This time around, I had them install some carpet in the whole downstairs of our home. They were insane and they were the best. They were polite, efficient, quick and clean. Empire was so good that I made my aunt and uncle stop buying their carpet from someplace else. I made them get Empire Today and they’re gonna install theirs in the next couple of days. As for me, I’m gonna call Empire Today and have them redo the whole bottom of my house too. Keep doing an awesome job, Empire Today.

Empire Today installed carpet on certain flooring in our home. Their staff was good but I had a little problem afterwards and I was not happy with them. The carpet was supposed to have a blue hue to it inside but when the guys brought it, it looked gray. It turned out that it was the carpet that I wanted 'cause when they showed it to me inside, it was clearly blue.

I scheduled a meeting with a sales rep for estimate on flooring for my home and rental property. The sales rep insulted my home with rude comments of the interior of our new home. The estimate took so long because she went on and on about her other jobs. Finally we made our decision. Carpets to be installed Tuesday and vinyl on Friday. Tuesday comes. Carpet is installed. Great. Friday comes. Someone calls my husband and says they can't make it. I call. Spoke to 3 reps and floor manager who confirm they will be here. What happens? They never showed up. I called back and this rude rep is telling me I never confirmed. Asked for a manager again. She apologized and tells they were out of the flooring selected. Wow. Would have been nice if the other 4 people told me that. But no. I miss a day of work waiting for nothing.

I just got stood up by Empire Today! We had an appointment today between 9 am and 11 am and no one showed. After calling (the call center not Empire) I realized the problem right away. First the call center is the ONLY people you will talk to and they repeatedly kept saying, "I don't know why this happened." Apparently they canceled my appointment for no unknown reason and had no idea if they could even get anyone to come out today. I'm sorry but the CEO Keith Weinberger needs to check into this and make sure your call center reps know what's going on. WE are going ANYWHERE but Empire! I would not give any stars but you can't leave a review with putting at least 1 star.

We are very disappointed with Empire flooring. I scheduled an in home consultation for installing new carpet and new hardwood flooring. They were to arrive from 9-11 am today, so I stayed home waiting for them to arrive. No one showed up so I called to see if anyone was coming. The girl said she did not see my address on their schedule. She said she had an opening this evening from 3-5 pm or 7-9 pm. I took the 7-9 pm. We canceled our evening plans to meet with their representative. We have been waiting all evening and again, no one showed. I called their scheduling department and the girl tells me there was a scheduling conflict and no one is going to come. I asked her why no one called us! They are so inconsiderate and unreliable! They are not dependable. DO NOT HIRE THEM.

We considered some of the other big companies that were all just analogs to Empire then we looked at some of the options that were like in the big-box type stores. We didn't really find a whole lot of difference price wise especially when we added things associated with labor. We also very briefly explored the possibility of the do-it-yourself model. Then we learned that Empire was almost everything, that there were other brands that they work under. We had them come out and install the laminate floor in the living room, kitchen, dining room, and hallway.

I’ve had some bad experience with other flooring companies such as not honoring the warranty and the quality of the product was no good. I wanted to give another company a chance so I had Empire Today install an LVP type of flooring in three of the four rooms. The installers were very professional and very precise. Greg, the sales rep was very good, the first time. I got a second quote to finish the apartment and then do my living room. He came in with a price and I came in with two other offers. He matched it and made it better but he never showed up, never called. I called Empire three or four times and found out that he was sick. He sent me an apology which is fine and acceptable. Another guy from Empire came in and did the measurements, and said he can't have the flooring installed with the price that I was given.

I liked the whole idea of how Empire Today did everything and I had them install carpet in four rooms. The sales reps that I dealt with were friendly. I was greatly satisfied with the installation process and I really like the carpet that was installed.

Empire Today was really good. I used them in Virginia and I'm using them here. They did the carpeting on a little area downstairs and they did a good job. It was on a little spot by the door where they had to take the old tile out first so the job took them an hour at least. I wanted a light gray color and the carpet that I got was a perfect match. I would recommend Empire Today.

We asked for a free quote for someone to come out and measure and give us some pricing. We didn’t realize it was going to be like getting a price at a car dealership. We told them we had a quote from Lowe's that was around $1,700 and wanted to be in the same range with them. The first quote they gave us was $4,700 then we started getting the, "If I call my Manager and get this down to 3,500 would you buy today?"

Installers showed and could barely speak English. I was unable to communicate properly with them. They didn’t explain anything that they were doing. They rolled out my brand new carpet in my dirt driveway (where my dog uses the bathroom) in order to cut it. Upon moving my furniture they damaged my kitchen floor in two places. When I told one of the men he just looked at me and walked away. They didn’t have the correct tools with them to take off my closet and bedroom doors. I had to call a different contractor to come and take them off. Also had to have him come back after they left to reattach the electric heaters back on the walls.

We had a consultation. They knew we were going through our bank to pay because we were refinancing. They submitted a quote and we chose them out of three. After scheduling it was completely unprofessional on their part in several ways. We could never get the person who gave us a quote on the phone again. He would not return our calls. We called corporate and they finally sent the quote to our bank which held up our loan by 2 weeks. The day they came to do our floors we were then told we had to pay the complete cost of everything before they would even start.

Empire Today put down the carpet in our porch at the back and in our living and dining rooms. The representative we worked with was really nice and the installation was really good. The carpet has a very nice color and I like it. Empire Today did what they were supposed to and they did a good job. I appreciate that..

Empire had a promotion and their salesperson who I dealt with was very professional and knowledgeable. They installed a wood floor in the bedroom and tile linoleum in the bathroom. My expectations have been met and I was satisfied overall. I would suggest Empire.

The gentleman from Empire who sold me my carpet was very good. He took the time to explain what the Berber carpet was versus others. He told me that Berber is one of the best to use as I have a big German Shepherd and I wanted to make sure it would hold up with her. He had different samples that we looked at. We thought about the animal hair and the coming in and out and I didn’t want to show dirt badly. I got the light brown color and had the carpets installed in the bedroom, living room, kitchen, bathroom, hallway and the steps going upstairs.

We ordered the carpet for our house 2 weeks ago. Sales person was nice and scheduled the install on 9/13/2018. We arranged our move to the house for 9/21 and 9/22. We waited on 9/13 for the installer but no one showed up and no one called. We contacted the Empire and was told that it is a special order. Jose ** told us that he will install it tomorrow. No show, no phone call. We were scheduled again for 9/20. We did receive the email confirmation for this. Today we received a phone call that the carpet is not in today and it is cancelled. Very much disappointed. I wish we would have chosen another company.

Empire Today had an ad on TV where you pay the regular price for one room and get other rooms for $50. But after I had the rep come here to talk to me, he said it was $50 to come out and I gotta pay for everything else. It came about a hundred and something dollars a room. He was upfront with it and he did whatever he said. I had them install a laminate floor on my hallway and kitchen, and a carpet in my master bedroom.

I had bought a carpet from Empire many years ago and was satisfied with them. Then, later on, I had tiles put on the kitchen floor. Although they didn't have a lot of selections, the tile I got was the nicest one that wouldn’t show the dirt as much. The new flooring was very nice. However, the salesman offered me a free gift and I never received. I told Empire's people that their salesman said that he was giving them a free gift for me but they said they didn’t know anything about it. I didn't like that he lied to me and that wasn’t a good feeling that I had. In fact, I was thinking of getting new carpeting but now I'm hesitating.

I had Empire Today install carpeting and flooring for my kitchen and bathroom. Compared to other flooring companies, the cost and the quality of Empire's products were reasonable. The first time that a person came to do the installation, it was not very good. But the second time, the guys did very well with the installation. I like how my new flooring was installed and my experience with Empire was beautiful.

Carpet installed over ceramic tile that was supposed to be removed prior to installation. Carpet has pulled from tack strip that was not fastened correctly and the carpet is buckling. Empire will come out and re-stretch the carpet for a fee. Spoke with local dealer site in Grand Rapids Michigan, General Manager Ryan. Very Rude, I felt when he was talking to a woman he could be arrogant. No thank you Empire. NEVER AGAIN. PEOPLE THINK TWICE BEFORE USING THIS COMPANY.

I had Empire Today install vinyl flooring in the living room, hallway, bathroom and kitchen. I wanted a durable type so I put the plank type in and I'm very happy with how it looks as well. Plus, my rep called me one day before the installation and they took $500 off because they said that it was overstock. One thing that got me though was that the installers were supposed to put some kind of coating down first, and they did in the kitchen, but they didn’t put any coating in the rest of it. And so, I had four and a half bags left and they were gonna take them. But I paid for those so those are mine. So, they left them here. Other than that, they did a good job on it.

I had Empire Today install a rug in my den and hallway. The installers were nice, but I didn't like all the stuff I had to move. They also had to disconnect my TV and I had to pay for it to get reconnected. The carpet is a brownish tweed and I like its texture. Empire Today is a nice company and I would recommend them.

Empire Today's ad sounded good so I gave them a call and the sales representative seemed very knowledgeable. They didn’t do the vinyl flooring because they said the house wasn’t level and we couldn’t afford to have it done. But they put in the carpet in the den and in the bedroom right next to the den. And so far, it's been good. It’s very pretty although I like the sculptured carpet better because you can’t see where people had walked. With all of the new carpet, including this one, you can see footprints whenever somebody has walked across it. That's the only thing that I don’t like about any carpet I’ve experienced. That aside, I was real happy with everybody I met and spoke with at Empire Today, from the salesman who came out to the young man who installed it. They were very efficient and they did a very good job. I was real pleased with it.

I had my kitchen floor done by Empire Today. Their sales representative showed some samples and I liked the product. Two guys did the installation and I liked the way they have put the flooring down. Empire did a good work so try them out.

I have been trying to get carpet installed in my house for the last three months from Empire Today, today being the third attempt. Each time they have shown up with the wrong product (exact same roll every time). I have had to miss work and rearrange my work schedule every time without any compensation offered and I will state that I have not asked for anything up until today. When I asked there was little concern and a great amount of excuses. The service manager, Latisha, did not even know the facts of the situation until I made her aware of what has already transpired.

Terrible experience with Empire. The sales rep promised to match Home Depot price and it took countless badgering phone calls and 3 business cycles (3 months) on credit card with incorrect balance to finally be credited the difference. Customer service is atrocious on the scale of Comcast. I was told that I would receive a phone call from a customer specialist every time I ended a call, only the calls never came. I recommend spending the extra money and going with someone local, I wish I would have! Just horrible follow through, don't be deceived.

Thank you or the opportunity to express disappointment with what we thought would be an exciting and satisfying experience with Empire. They put their best foot forward with their wonderful salesman and he made our decision making and choices for carpeting for our entire house very easy. We were looking forward to our installation today, September 18th. Apparently, Empire was unable to fulfill part of our carpet order by the 18th and had called and left a voicemail on my cell phone 5 days prior to day (9/13).

On 8/18/18, I ordered and paid for carpeting for 2 bedrooms. I scheduled it to be installed on 9/8. That morning I received a call stating that the installer did not show for work and that I would need to call back to reschedule. I called back within 5 minutes and the guy told me I would be rescheduled for 9/15. I was fine with that because I know things happen. However, on 9/17 I received a call stating that THEY were returning my call to reschedule. I told the guy I was already rescheduled and he informed me that I was not on the list for 9/15 and that the next available Saturday was 10/6. Needless to say, I was not happy. I shortened my vacation, I'm living like a hoarder and I have no place for my daughter to move back home to! I asked for a manager, which was to call me back in 24 hours.

Free sales on site quote. Salesperson will show up anytime you like from morning 6:00am through night 8:00pm and weekends, which is very useful for customer. Don't get hooked up with this. Once they are in your house, they will put all kinds of pressure and sweet talk to sign up contract mentioning you have full refund within 3 days of cancellation. They won't leave you without getting at least 100$ deposit. They will offer all kinds of steep discounts. Nothing will be detail on the offer or quote, no product name, no details of what kind labor, material. Plus measurements are so much vague and rough, very cheap quality product from China.

By going through Empire I was able to save $650 so I had carpet installed in two living rooms by them. The installation was not bad but I was missing some coasters that are put under the furniture that can be slid around so the furniture won’t wreck the carpet. The installers probably took it and did not put it back. Also, I noticed when I was walking through over the counter that the carpet was not tacked down well and another part of my house had a board. I got a glue down too. They were supposed to put their pad over then turn the carpeting over and tack it down along the tile. They did not do it that way and when I’m barefoot and I step on the edge, it hurts my foot. All in all, I am dissatisfied with my experience with Empire Today.

We previously considered Lumber Liquidators to do our flooring and we were already approved for it. We initially had wanted a carpet installed, so their rep came out with the carpet. I told them, however, that the hallway floor, the bathroom floor upstairs and the bedroom floor were squeaking, but they said they didn't repair those. So I told them that there was no sense in putting the carpet down and not repairing the floors, and they left.

Empire Today has no desire to make their customers satisfied. I bought carpet based on their salesman’s “Professional Experience” and recommendations. I wanted carpet that was similar to what I previously had and the salesman showed me samples and assured me that I would be happy with the product. He gave me the sales pitch that this was the best carpet on the market. As the carpet was being installed, it looked cheap and thin and did not transition with my existing wood floors! I stopped installation, only to be told that was the carpet I bought, and I signed a contract that bound me to that carpet. Empire gets $5000, and I have to live with cheap looking carpet!

After doing some research on flooring companies, we decided to go with Empire. Flooring looked great until a year later now where we have some quarter rounds coming off and nails sticking up from the ridges (a hazard to me). Called them for a week and a half to schedule to get all the many issues besides the ones mentioned fixed and when the day came the techs called as they were on their way - meaning, they could care less if you are home. Well, we were not home so they re-scheduled for 4-6 and no one ever showed up. If you specifically request to come either in the AM or PM - forget it because they can never guarantee anything - this company is not all about the customer when it comes to fixing their mistakes. Anyway, never doing business with Empire again.

I did quite a bit of looking around and Empire was the best price we got. I had them install hardwood flooring and the installers were very polite and nice people. They did an excellent job and the new flooring has been wonderful so far.

I needed carpet for the living room, dining room and hall, and Empire Today had what I was looking for. I also liked the quality of the carpet that they had and the price. I had been to a lot of stores but I immediately found what I needed at Empire Today. I got the very light colored carpet. It's a mixture of brown and cream, and I like its texture. Also, the installers were excellent. They were professional and they cleaned up behind themselves. I had a new paint job though so I had to get the guy to come back and touch up the paint but that was okay. I just had my first gathering at my home and my friends loved the way the carpet felt and the way it looked.

I've been in this house for 38 years and I've been using Empire since I've been here. I have carpet on the living room, dining room, downstairs and two hallways. After a few years, they always get loose and I still go back to them the next time. They used different contractors every time they sent someone here but I like Empire. I said I wasn’t gonna buy carpet anymore and I'm gonna put wood floors down here because I'm really not satisfied with this carpet mess. Still, I got carpet in my bedroom and my son just put carpet in his bedroom upstairs from Empire. A friend of mine was over here, and she was up there with them. She and my son were very well-satisfied. He thought it was very nice.

The hardwood flooring we got for my living room and my dining room is easy to take care of. Everybody at Empire Today was excellent too. The salesman came here on a Saturday and we were really excited about it. Then two guys came and put the flooring in on a Wednesday, and they were really good. They worked hard. The experience was wonderful and I would totally recommend Empire Today.

A friend recommended Empire Today because I had a terrible experience with Baker Brothers. A person from Empire came and the whole situation was wonderful. She came, measured and had samples. We agreed on what I wanted that went with the other carpet that I had and it was installed the next day. It was all very simple and as easy as pie. It was awesome. The installers did an excellent job. However, they didn't put a metal strip at the edge of the carpet that I'm afraid the edges may wear through vacuuming So, I hope it lasts. I have friends who said they were thinking about getting a carpet and I recommended Empire.

Empire Today did not show up for our initial appointment to review flooring options. There was no phone call to ask us to reschedule or compensation for time lost waiting on them to arrive. We finally had to call and were informed they did not have time and needed to reschedule. We were offered $50 off our purchase for our trouble. I will not be accepting that offer and will certainly not be obtaining their services and I recommend you don’t either.

This complaint has been resolved satisfactorily.

I had Empire Today install floorings on the main rooms. The sales rep showed me some samples of different colors and then I picked a color out of the different brands that were there. Empire has friendly staff all the way around and the new flooring that we have is perfectly fine.

I liked the way Empire advertised on TV better than the other companies and the saleslady was very nice and helpful. We had vinyl flooring installed in the hallways five months ago and it was good. The installers did a nice job and they cared to make the job as best as possible. However, we had another contract to get the vinyl flooring done and we considered other companies, but we asked Empire to do the job they did before for us and they couldn't do it. When the guys were sent here, they thought the job was gonna be easy. Just put the thing on top of the tiles, but when they came originally for an order, nobody really checked if the floors are level or not. They also haven't thought about things like the doors not being able to open if they do the job.

I looked around at other flooring companies but I liked the deal of Empire Today since they had everything to offer. It was nice that and they were quick and timely. Also, their price was reasonable and I was happy with it. I had carpet installed in the living room, hallway, stairs, and downstairs family room. The installers did a great job and they cleaned up after themselves. It was a fast and painless process. The color and the texture of the carpet that I got are awesome. Empire was very interested in making sure that they could totally fulfill the job and that it was complete, so that was great. They're very professional and thorough, and I'll have them come out again soon to do the blinds.

My wife’s sister had Empire put some carpeting down. So, we also had some kind of carpet installed in a tenant’s house. So far, we are happy with the way everything went.

We had a salesman come to the house and he had a book or 2 of samples. We would pick out a vinyl that we liked, then he would say, "We don’t have that one in stock." This went on for three more picks. Then they had one that was in stock. So we told the salesman we had some unforeseen remodeling to do before we could have the flooring laid. He said, that was ok. They would hold the flooring amount that we paid for til we needed it. Well Empire would call from time to time to check on our remodeling. So the last set date for install was for September 12. We said come on. They said the installer would call the night before to schedule the time.

We used Empire Today before and they did a good job. This time, they installed carpet flooring in two bedrooms and a living room of the house. That house is a rental unit and nobody lives there. Nobody has been in it since the installation. Nonetheless, Empire did all right and the installation was great. We like the carpet's decent color and low profile, and it's easy to clean. Overall, the experience that we had with Empire was good and we've recommended them to a friend.

I'm 90 years and so the kids are fixing up the house to sell it after I pass on. We had Empire Today do carpeting in a couple of our bedrooms and we are very satisfied. The color of the carpet goes with everything.

I purchased carpet from Empire and it has faded and they refuse to replace it. Empire came out to retile bathroom floors and caused 11,000 in damage. Timothy ** of Empire carpets asked me not to call him. The carpet faded. Empire promise do you resolve the issue but then tried to charge me an additional $1,900. This is 2 years later and the problem is still not fixed. Empire sent installers into my home to put in Plank Floors in my bathroom. Ben ** forgot to get a ring for the toilet, cut a hole in my piping system. Water leaked all over my house. I had to pay a plumber $2,700 and Empire refuses to reimburse me even though they promised they would. My insurance company is trying to handle the physical damage. This matter happens on a Friday. Roto-Rooter came out and was going to charge me $5,000 but I found a cheaper plumber. Empire told me to get the work done and refuses to pay for it.

We chose Empire's luxury vinyl plank flooring and had it installed in three rooms. Their price was right and our next door neighbor was the sales rep. Plus they matched the texture and the quality seemed to be exactly what we were looking for. We have one issue that we'll probably have to call them about, but other than that, the flooring has been excellent. I'm happy with everything.

I asked someone who had some flooring done in his house who he worked with and he said Empire. Also, I would always see commercials of Empire Today and I thought about getting a quote. I liked the pricing and I wanted it to match the quality of what I was getting. The salesman asked me if I ever considered vinyl floor and I said no. He showed me a sample and I had it installed everywhere except the kitchen and the bathroom. I had carpet before and now that I have the vinyl flooring, it looks like a totally different house.

The carpet install was good and the carpet is very nice. The vinyl install in the kitchen and art room is not acceptable. A representative came and checked it out and agreed. He said it would need to be redone. That was 3 weeks ago. Since then, I have tried to contact him and another person at their offices and have left messages. Still I have heard nothing. For this reason I would not recommend Empire Today.

I have normally done all the work in my house myself but decided to go with Empire to convert my small back room to laminate flooring. I paid more than triple the amount but wanted it done and was assured everything was guaranteed satisfaction. The T-molding they installed didn’t match the color of the flooring. They basically took a scrap piece from the back of the truck and used it. Obviously I was not satisfied. I left about 20 messages with the company and was placed on hold for hours trying to get someone to call me back. No joke, finally a month later a customer service rep called me back. I have never dealt with such a horrible, unprofessional company. Every time I called nobody was able to help me and was promised I would get a call within 24 hours... Well I finally got someone to call me back a month later! Based on my experience and how I was treated, I would not recommend Empire Flooring to anyone!

I like the carpeting installed by Empire Today in the bedroom. So far, it has met my expectations. Also, I liked the installation and the installers were nice. The price was reasonable as well. I’m very pleased with them. When my money gets better, I will definitely call them to have some flooring done.

I talked to a couple of different flooring companies and their timelines were too far out for me. In contrast, Empire Today was be able to get in there and get the work done the next day, and that was the selling point so I went with them. I had them install hardwood floors in my master bedroom and on my staircase. I chose that particular product due to its look and value. I had an excellent experience with Empire and the whole crew did a hell of a job. Relative to how all the projects went on in my new house, Empire's crew was the best. They were the most reliable and the nicest guys. No doubt about it, the work they did was by far the best job that was done for me.

Worst company ever! We had wood, LVP, carpet installed. What we had agreed on was not done and yet we were charged for it! Had damaged roof and 2 months now, just getting runaround. Nobody picks up the phone. When they pick up the phone, you are told someone will get back to you! A lie! Nobody has ever called us back. PLEASE save your time and money! It’s been a nightmare.

We had a carpet installation for our church office that took all of Thursday and part of Friday. It was only 600 ft.². The worst part was that the job looks absolutely terrible! I find it hard to believe that the person installing the carpet was even trained properly. That aside I have been on the phone nonstop since Friday night trying to find a resolution only to be put on hold, put into people's voicemails and told an inspector needs to come and look first. The original rep who gave me his cell phone saying to reach out if there's anything has been unhelpful too, for a company as well known as Empire I am frankly stunned!

I needed some carpet installed in the bedrooms and I had some friends say that Empire Today was pretty good. The color of the carpet I got from them looked one way but when I got it, it looked lighter. Also, I was told that they couldn’t put the silver piece that they put around the edge of the carpet where it meets the carpet in the hallway. I didn’t put in a new carpet in the hall because I wanted to get hardwood in that part. However, in the bedrooms, they just put that carpet down and it doesn’t have those attachments, and I didn’t like the way it looks. I had somebody from Empire come here and they said they couldn’t put those tacks on. I feel like this carpet is coming up soon from the people going in and out of these bedrooms. Also, I paid too much for it to do that. Nevertheless, they did a good job.

Empire Today installed carpet and padding in our living room and hallway and it has met my expectations. We considered other brands before we purchased with them, but the deciding factor for me was the price. My dad was impressed by the salesman's presentation. At the time, he had a carpet with him. My dad tested its feel and he felt the quality was good. I'd tell others that Empire Today is fast and they have good pricing.

We had dealt with Empire Today before but every single time, we couldn't come up with the cash. So we decided to get another carpet when we had the money. When we got the carpet, we had it installed throughout the home, in all four bedrooms and the stairs. It was a good experience. They did what we wanted, cleaned up after themselves and got the job done as quickly as possible. They did a good job. The carpet is new and I like that it's clean. I would recommend Empire and if I decide to get some more work done, I'd call them again.

I compared Empire Today's prices with other flooring companies and these were cheaper. I had carpet installed in my living room, bedroom and halls. The guy that installed it was highly professional and he did a really good job. I like that the carpet is comfortable and it has met my expectations.

When my mom purchased the home, she said Empire was same folks that installed the carpeting, that’s why she didn’t hesitate to call them back. She enjoyed her experience with them. She had them install a wood laminate flooring in the living room, the entry into the doorway and into the living room of her home. She likes the style and the color of the flooring. The salespeople that she spoke with were pretty no-hassle. She enjoyed her time speaking with them, and they talked to her through the steps.

I had Empire Today install ceramic tiles in my den, living room and hallway. I wanted a hardwood type of material but my husband wanted the ceramic so, we wound up with the lightest ceramic. Empire Today advertised that if I’d do one room, the other rooms would be $50 but it never came about and I paid almost $2,000. But the installation went smoothly. Once the installers got started, they did what they got to do and got it done. It was a little hard on the guys because we had to move stuff. Also, it was hard for me to take all the breakable stuff down and the dusting and cleaning up later on. So far, there are little spaces going around the door. I have to plug in the space to make it look like it’s not such a gap there. But other than that, the new flooring is doing okay.

We had Empire install our laminate floors. Installers were very friendly. However, most of the laminate floors started delaminating the next day. Called again about more boards delaminating and no one showed. Not even a call from the installer or company to let me know if he was gonna be late or reschedule. We had to deal with the customer service more than a few times to get this resolved. Ciera from the Nashville area was more than helpful to put request but I know she can only do so much.

When I had the salesman come out, I received an estimate from him. He had to redo the figures and it took 6 days, with phone calls, and then texts, because his voicemail was full, to get the corrected amount, one day before installation. When the installers arrived, there was push back from the start. He didn't want to move furniture, I paid for that. He didn't want to install laminate in one of the bathrooms, because he said it would look terrible. I was staying at a hotel overnight, and paid $200 for that.

I have had one bad experience after another with Empire. Laminate Floor measures wrong so couldn’t be finished, brought wrong material to finish, didn’t bring trim 3rd time here to finish, carpet came after laminate finally finished only to say boards stair step and he can’t match up with a straight line. 2 full weeks been here 5 times floor still not finished. Can’t get any answers, 800 is clueless and not helpful, installation manager stopped returning calls, can’t get anyone to talk to me about not having to pay full price for this level of service. Facebook comments get deleted when I ask for help. Worst experience I’ve had with a company hand down!

Empire has been doing my carpeting for years. This last time I had them do a carpet in certain areas, and someone was supposed to have been stretching it for me to another room. But I had to go to the hospital and I didn't get that done. Still, I was really satisfied with the coloring.

We had hardwood flooring installed in two rooms and we had the vinyl installed in the kitchen. We had a little problem starting but it was taken care of. I like the appearance of our new flooring. We had Empire do other things so we had them come back. Buying from them was simple. Everything was done great. It was a great job. I would recommend it.

My wife has cancer and we're in a mobile home. If we ever had to have a wheelchair, I figured it would roll better on a vinyl floor. I had reps from different flooring companies come in and I talked to them. I liked Empire Today better. I liked the salesman and the way he presented everything. I had them install vinyl flooring throughout the whole house. Empire was great and I'm gonna have a neighbor call them about getting some flooring for themselves.

Go with Empire Today. They did my other floors and I used them again to install Armstrong wooden floors in my kitchen. They brought me out a few samples and I try to match it with my cabinets. Then, the crew took all day for the installation. They had to come back because I had a problem by my backdoor. Water was coming into the house from the outside and I made them repair all the woods. All in all, the flooring looks great and everything is very good.

I’m handicapped and we live in the basement. We had a rug that has been in there for 30 years and it was buckling up. I saw Empire Today on TV and my wife and I decided to give them a call. They sent a fellow out and he explained everything to us and gave us a price. Empire Today came back four days later and installed wood floor in our basement parlor. It's wonderful. They did a beautiful job and I was very satisfied. I love what Empire Today says and they stand by their things.

Made an appt. for an in-home estimate. Appt. was confirmed in both e-mail and text. We made arrangements to be home. They were to be at my house between 9 and 11 am. Nobody showed up and no calls. I called Empire’s 1 (800) number about 11:15 am. Ashley answered the phone and said she sees the appointment. Then she said no one is coming because they don’t have enough reps today, so I need to reschedule. She didn’t offer any compensation for today and not apologetic at all. I mentioned I was speechless about this situation. She said “I know.”

I have been trying to get ahold of ** Customer Service Manager. Empire Today, LLC. 19221 66th Ave S Kent, WA 98032. 888-588-2065 ext. ** SINCE JUNE about my warranty. My floor is started to PEEL. I have emailed ** on June 17th, June 25th, June 29th, July 3rd, August 3rd, and today. I have called more times than I can count and left countless voicemails. Still nothing. A representative that I spoke with around 11 am Pacific time stated she left a note on my account that she talked with me on the 22nd of August. That is a lie, and I can prove it is with my phone records.

The installation of the floor went fine, but when it came to finishing the baseboards with the quarter round it looks absolutely terrible and wasn't done professionally at all. Had no luck getting them to bring a different contractor back out to do the job correctly. On top of that I realized too late that they had had an opportunity to find some family jewelry that I thought I'd put away well enough and they stole a lot of pieces that were very sentimental. Due to this I have no faith in letting any other contracted worker in my home related to their company. I did make a police report but that stuff is likely never going to be found. Very disappointing.

Our experience with Empire Today was pretty good. We had a tile floor and linoleum installed on our home by them. They were better choices, too. I like that they are vacuumable. We had carpet down in this particular room before we put down this tile, and there has been a big change. They are doing a good job.

Empire Today was more convenient for me than the other couple of companies I looked into. They got in, installed the vinyl plank flooring and the kitchen tiles, and got out of here. They did a beautiful job. I had a good experience with them.

Beware what you sign with Empire Today despite what the salesperson says! Our experience was what I believe was an attempt at deceit that I was fortunate to spot before it was too late to cancel. When we told our salesperson that we would think about it, he told us that that was OK and a $20 deposit would lock in the price. My wife gave him her debit card for this. He asked if he could check my credit to confirm that we could secure financing. Without telling me what he was doing or informing me that he was doing it the salesperson proceeded to complete the transaction committing us to the sale while leading me to believe I was signing paperwork relating to holding the pricing. He then handed my wife the debit card and said we would not need it because my credit score was so good.

I had the carpet and the padding upgraded in the house by Empire Today. However, their crew has to come out and re-stretch the carpeting. It's starting to get bulges. In addition, when I wrote a check for a very large amount, instead of using the last four digits of my account number, their office staff used the check number and tried to run the check through the bank, and it bounced. It said insufficient funds. I’m very unhappy with the office staff, especially the lady that took the information. She did nothing but cause us grief for five weeks. Other than that, I had the basement done by them at our former address - half in laminated flooring and half in carpeting - and they did a very good job.

The sales representative was very knowledgeable and he worked with us. He had the products that we were looking for and we know Empire Today has been in business for a long time so we were excited about going with them. We had carpeting and wood laminate done in two bedrooms, living area, the living area, and the hall. They did a great installation and it’s nicely spotted. They were very accommodating and did a good job. People definitely needed to come out and look at Empire's products and get a bid and talk to the sales rep.

Empire Today installed carpeting in our living room. Their salesman showed us what he could give us, what would be done, how, and where he would cover. Our house is a little broken out and it involves some cutting out of parts for the fireplace and a couple little hallways and for the staircase. He gave me a very good price on it for what we got, plus it had the padding with it. We told him what color we wanted and for whatever reason, people don't carry blue anymore. Everything is brown, but he had some blue there. I walked out to the van with him and I saw one that I knew my sister wanted. I brought it in and showed it to her. She said that it was what I want so we decided to take that.

I got cheap carpet from Empire Today for our rental house. It was cheap and it was a good deal. I trusted that because I knew the salesman, if there were any issues then I could always get him to help me. In fact, there was an issue but I didn't have to get him to help me. The company took care of it just fine. I received a call about five minutes before 8:00 AM, telling me that the installers would be at my house within the next two hours. But they didn't show up until after 4:30. That had everything to do with how I scheduled my workers at the house that day and it cost me money. I explained that to someone at Empire Today and he asked me what I thought it cost. I told him that it probably cost me $111 and he said, "Well, how about we take off $150." I told him that was fine and he did it so I'm completely satisfied.

I had arranged for Empire Today to be at my home between 1PM and 3PM today. I had decided to have all of the flooring (hardwood and carpet) replaced throughout the entire house. They called me at 4:48 PM today to tell me that they can’t make it and I need to call in to their office to reschedule – unbelievable! This company just needs to close its doors or change its name and start over. Total waste of my time.

I had my hardwood floors installed May. They looked great after the installation but a month later I noticed they tried to hide some damage by covering it up with putty. Upon further inspection I found a few other spots that the edges were starting to peel up. I called Empire for warranty work so they sent a tech over to have a look. During that inspection we found another damaged spot that was covered up with putty (this was the beginning of August). Now I have six spots that are peeling and the floor squeaks in the area heading down to the basement. I made another call to get an update on when it was going to be repaired and was told someone would call me back by the end of the day. Well a week later no call from them so I called back today and was told someone will call tomorrow. This floor cost me $9783.20. I bet if I was a new customer somebody would be here tomorrow to give me an estimate. Warranty work. Good luck. You’re the last on the list.

So sad..We have purchased carpet from Empire twice (There won't be a third time) and they had excellent service and people actually answered their phones and return phone calls. However, on our second purchase in 2014 we have had to have our carpet stretched once a year due to carpet waves in different rooms. Now this time I have been given the run around and a Terrible customer service named Donna.

This has been the worst experience. Installers did not bring the correct carpet, did not install the padding and when they were told it was wrong, they up and left leaving tacks exposed. When I called customer service I was sent to voicemail at least 6 times. When I finally did get ahold of someone I was placed on hold for over an hour and told “too bad” then was hung up on. Carpet was never installed and they refused to do a refund.

I used Empire once before, over 15 years ago, and thought they were great. This time around however, I am very disappointed! I picked my hardwood and carpets and scheduled the install. Hardwood for one room, took them all day! Literally they were here from 8 a.m. To 8 p.m. The finished trim they put on, horrible! One wall, less than 7 feet long had three different cuts in it... really? I'm not even a carpenter and I can tell you that's not how it goes. Could of done better myself. Now to the carpet. I ordered carpet for three sets of stairs. One was for the entire stairs so that was installed in one day, looks ok, absolutely no padding. The other two stairs I was looking for more of a runner.

Horrible experience. On August 3, I paid Empire a $2000 deposit to have the carpet in my home removed and new carpet installed. The installation was confirmed for August 11. On August 11, no one from Empire showed up to do the work and nobody from the company called me to inform me that the carpet would not be installed. Additionally, nobody called me to reschedule the installation. This is an incredible inconvenience and complete disregard for customer service. How can Empire justify taking my deposit, not scheduling work to be completed and then failing to contact me or reschedule. I traveled from out of town to meet the conditions of their requests to have an individual at the location in person to meet with workers. In addition to the travel, I had to stay in a hotel room in order to be available for Empire's early morning call. I detrimentally relied on the promise that Empire would fulfill their contractual obligation. DON'T USE THEM!!!