Empire Today Reviews

A few years ago, a friend used Empire Today. I always remembered it until I needed something like that and I called them. I had them install a wood-looking flooring in the dining room and they did fine. However, I had some flooring that was coming in from the front door through the living room, but not in the main part of the living room. I tried to match it and this is darker. The rep and I could not find anything else closer. I just wish that it looked like a continuation. Still, the flooring is fine and it shows a few spots in it. It shows under the table a lot although it’s not a big thing. So far, the Empire Today flooring has worked fine for me. A lot of people like this flooring and they don’t seem to be bothered by it being a darker wood.

I have radiant heat, where the heat comes from the floor. You have to be careful how you’re putting the carpet down. You can’t puncture anything on the floor and you have to use a very thin padding. I went to Home Depot but that didn't work out. They didn’t have their own workers. The men who came here said they never heard of this type of heat. So that scared me a little and I canceled the deal.

I decided to go with Empire to have carpet installed and the installation went well. The guys did a very good job. The people from Empire were also very professional and courteous. And so far, the product's quality is pretty good.

We've used Empire Today a number of times and we’ve been very satisfied with them. The flooring at our foyer, which ran practically the length of the house, had to be replaced as a result of a flood which caused problems. We requested Empire the veneer flooring we had before however, they didn’t have it anymore. It was out of style after eight years. So, we had one that was similar to it and it was installed very quickly, from 7:30 in the morning till 2 o’clock. Two technicians came in with all their tools and the work was very well done. We would use Empire Today again if we have to.

After cancelling a purchase, I received a call from Empire on my drive into work. The rep was extremely aggressive and rude. When I told him that his tactics were causing me anxiety, he repeatedly yelled over my protests, "What am I doing to you?!" He behaved more like a liberal protestor than a company representative. While I liked the saleswoman that I had in my home, I will never, ever purchase anything from Empire. And if you prefer to be treated with respect, I don't suggest you do either.

I would like to explain my experience with Empire. From the sales point of view everything began well with fitting date arranged for 4 rooms. On the day of fitting I received a call to say that one part of the carpet was not available, so therefore I could proceed with the 2 other rooms or leave until other carpet is available. As I had already cleared the rooms, I preferred to have the carpets fitted that day. The fitting went well that day, no concerns. When trying to find out details of when the other part of my order would be fitted I was advised of a 2 week window. This was not what I wanted as I had planned the rooms all to be done before my daughters returned from college.

I used Empire Today about 20 years ago and they did a good job on the carpeting. That thing was very expensive though even back then and it is still expensive now. This time, the representative that came out was very informative. He explained and brought samples. The installation was good and the color is great and I liked how durable the flooring is. I’m very satisfied and I’d recommend Empire.

I saw the commercial on TV and I liked the price of Empire Today. I had a rug installed in one bedroom but I asked the guy who came out here for a Berber carpet and I got something else entirely. When I tried to get in touch with him, I never could and I always had to call the company which I didn’t like. I wanted a chocolate Berber carpeting but they gave me what they had which went very well with the room. I’m in a beige room and what they bought me was brown and I wanted a deeper color but I’m very satisfied with what I had. I’ve had quite a few people come and ask about it and I told them that I got it at Empire and they have good deals on it.

I was interested in Empire Today by a TV commercial and they called me. They came out and were very good. They also gave me a good price. So we decided to go with them. I purchased a carpet and they set up the install date. But they called me on the day of the installation to tell me they no longer had that carpet in stock. And they knew that when I had ordered it a week or so before that. So they had to come back out, bring more samples and then re-set another date. But that was the only problem I had with them. Otherwise, they definitely met my expectations. A team came out and did the installation in four bedrooms and a former living room. I like the way the product looks and I have recommended them.

We called Empire and we had a good salesman come out. He told us about their products that are pet-proof and urine-proof because we got pets, and we decided to go with them. My wife liked the luxury vinyl planks which are waterproof and made by Shaw, so that's what we bought. We had them installed in the living room, kitchen, dining room, and laundry room of our home. The install was really good and it took four days, off and on, to complete. I wish the prices would have been a little better, but our new flooring has met our expectations and we like it.

Ruined our day and cost us money and time! They confirmed our installation the day before, then canceled on us the next day, while we were waiting for them to show up. Upon their instructions we had moved everything out of rooms where carpet was to be installed even wall hangings. I requested off work to be there as they require. I was very much looking forward to my new carpet and this was extremely disappointing. I called the customer service office, and they said they may be able to reschedule for next week sometime! I asked them why I would trust them to show up next week. Very poor business management is obviously the issue with this company. I would never recommend to anyone.

To say I wish it was possible to leave negative stars is an understatement. I've never been treated more poorly than I have been for the last six months by Empire Today (Kent, WA). I signed a contract on April 30th to have 350 sqft. of flooring installed. In the beginning of the process Empire was notified that this was a rental property & the importance of getting it done in a timely manner.

I'd seen Empire Today on TV and I had them install a carpet in the whole home. I like the carpet and the pattern, which I needed since the old carpet was about 15 years old. I’m satisfied.

Empire Today installed a carpeting in my apartment and the installation experience was excellent. The carpet is great. Everybody thinks it’s lovely.

I had Cobblestone vinyl installed in my kitchen through Empire Today. My cousin had done business with them before, plus I like the idea that they came to my home and I didn’t have to go to a showroom. That way, I got to see how the carpeting and everything else would look like in the home. I have a very small kitchen and needed something to make the place look better, and the new flooring does. I’m very, very happy with it. It’s beautiful and it doesn’t show the dirt. Everyone who has seen it is very pleased with what I chose.

The estimate guy came out. Spent an hour with him, gave a deposit and it was supposed to be installed the day before Thanksgiving. Never showed up. Called in, hold for 20 min then got sent to another hold for another 20 min. Talked with a supervisor and they said they would take 50$ off for the inconveniences and made another appt for that Saturday. Once again 6 hours waiting and no show. Called and why through the same as I explained earlier. So they wanted to reschedule and I said no. I want a refund. So now I have to wait up to 10 days for my refund. This is the worst company I've ever dealt with. Stay away from this company unless you want to be made a fool of.

Empire was about $300 cheaper than the others. I had them install hardwood in the whole house, and I liked the warranty of the hardwood. The installation was longer than what they told me, but it was okay. They told me they could do it in a day, but it took two and a half days to do it. Still, the new flooring met my expectations.

I was satisfied when I had carpeting put in by Empire Today before. This time, I needed something that was washable and that looked nice. But after the laminate was put in, I had a really big problem with it in the beginning. Nobody told me that it was gonna be very slippery and most of the furniture wouldn’t stay where they were supposed to. I had a queen-sized bed in there and it was sliding all over the place. I called Empire Today but I guess they haven’t had that complaint before. I had a very hard time finding a solution to the problem. I had to make several calls to several different places. Finally, I talked with a place that sells beds and we figured something out. It's fine now. And all in all, everything went great with Empire Today.

We had Empire Today install a carpet called the Parlor for the entire upstairs of our home. I initially had them out and they gave me one price. Luckily, we weren’t in a hurry, and every week, they called us with a lower price. We decided to go with it four weeks later. However, I kept asking for a quote in writing and it would have been nice if I got one. I’m a financial advisor so price and currency are very important to me. But Empire Today used great installers and we were happy with the carpet. It's very soft and like it's color.

Horrible customer service. Scheduled a rug installation on Friday Nov. 9, 2018 for installation on Thursday Nov. 15, 2018. They do not give a time that installation takes place, but state that they will call the morning of to give an estimated time. On Thursday Nov 15, 2018 at 0906 I was left a message that they were unable to make the appointment that day and to please call and reschedule. They left a call back number which my husband and I attempted to call multiple times that day and the next, then I get an e-mail saying that they rescheduled our installation for Tuesday Nov. 20, 2018. When we attempted to call to find out 1) who authorized that appointment and 2) to reschedule seeing as both my husband and I work on Tuesdays and one of us want to be present to verify the product, we did not get a callback. Finally, on Saturday Nov. 17, 2018, we got a hold of them and rescheduled for Saturday Nov. 24, 2018.

I saw the advertisements about Empire on TV all the time and it sounded like a good company to go with. Everybody was nice until I had to call up there and tell them that they did not finish. I’ve got a rounded mantel fireplace thing and they had to order something. But the guy who put the flooring in said it wasn’t in the contract. When I called up there though, they said it was and that they’d be down here on the following Wednesday.

The hardwood flooring that we got from Empire is fantastic. We liked its quality and the thickness of the material. It was installed in the living room and kitchen, and we were satisfied with the installation. We also used Empire before and this was our second time with them. We’re satisfied with the service that we received on our floors.

I had experience with Empire Today before and I was satisfied with their services. I wanted to work with them again. I had carpet installed in 2 bedrooms, which was a smaller job than the previous job before. They came and did the estimate. They were on time showing up for the work. They finished in a professional manner and cleaned up after themselves.

I had Empire Today do carpeting in three of our bedrooms. They were the most reasonable with their estimate and I liked their work. They could have come earlier, but the house wasn’t ready yet and so we asked them to push the installation a bit further. They had the carpet installed within a week. Empire Today made the experience easy, very smooth and fast. Everything worked out for all of us. The carpet has been installed for a month now and it's been awesome so far. It’s easier to clean, keeps the bedrooms warm in the winter, cozy and the girls like it, too.

Bad company, bad management. They lie, and tell you whatever they can to get you off the phone and then the installer comes and does not complete the work... They hire illegal immigrants also. So if you want to be disrespected and lied to and also have work that looks like someone who has never been educated to carpentry did your floors then please call Empire... It's been 3 weeks and still they have not completed the tacking of carpets, installing baseboards and they left tiles hollow so when you step on them they loosen... Really horrible experience.

I’ve traded with Empire for a hundred years and I used them even when I lived in Chicago. They're great and recently, I bought carpet from them. I had it installed in the living room and I got the color gray because it matches my furniture. The installers were terrific and it didn't take too long for them to do it. When they came in, they picked my old rug up and vacuumed my floor. Then they put the padding, put my new rug down, and vacuumed it again.

I had a past experience with Empire Today and again, I had them install carpet in our bedrooms. The installation went fine. It wasn’t very long and it was as promised.

I had carpeting installed in my kitchen area and up and down the stairs. I wanted a good job done, and Empire did perfectly well. They also did the cleanup which is a good thing. I like the thickness of the carpet and the color.

This was a commercial daycare job... What a nightmare! Sales Rep was an Idiot. The installation crew were Inept. The Install crew owner left his 16 year old son in charge instead of his 30 year flooring veteran while he ran back to Atlanta for the weekend. Never saw him onsite supervising. He had a crew of Hispanics that brought 3 of their young children to work with them. They were running all over the facility pulling out toys in every room. It was CHAOS!!! Reinstalling toilets was a fiasco. His son was uninstalling a toilet and did not shut off the water supply. Water ruined a whole room and 40 feet of a hallway of freshly laid VCT. No one knew how to shut off the water supply to the bldg as the Owner of the crew left and did not tell anyone where the shut off was. Luckily I was still on site, otherwise the whole bldg would have been flooded.

When we first called Empire it seemed like the salesman wanted to do good by us, told us the best thing for our place would be laminate floors because we have a pet. Within 6 months most of the seams across an entire installation area (dining room, living room, hallway) have striations (the seams are peaking). I have called Empire for over a month, they assigned a caseworker and every time he called I was in the middle of work. I would return his call within an hour and I would receive no response back for DAYS. I finally got somebody out after calling corporate multiple times, and the inspector told me he could tell it was not water damage from me, he could tell it was not pet urine. 2 weeks later I finally get a callback and I am told they have to replace the floors but AT MY COST. They claim it is not an installation problem, but it is locally caused damage.

We purchased $10,000 of engineered flooring anticipating a professional job as promised by salesman. The flooring is beautiful but the workmanship not professional. Nail holes in transition strips were not filed. Several cuts of flooring were splintered and needed stained. Workers were continually asked to keep entry door closed because of the cold. They left job messy. Had to pay upfront and now I know why. I would not recommend this Central Ohio crew of workers. They didn’t have enough transition strips and left job indicating one would come back. I signed that they were done before I should have, my bad.

I hate this company cause it hasn’t been 24 hours and there is nothing nobody wants to do about it so I want them to come and get my floor out of here. I have never been so disappointed in my life. I can’t believe this company. Don’t use it.

The salesperson was a very smooth talker. He was in and out of our home in less than an hour. Carpet was to be delivered in 2 weeks, which should have been today. We received a confirmation email yesterday that the installer would call in the morning to give a time window. We had not heard anything by 10am. We called our salesperson, who was absolutely no help. We called the main number and were informed there was NO INSTALLATION CREW!!! Now our living room is completely empty with carpet removed, which was part of our deal, and they have not returned calls or given us an answer as to when installation will be. Mind you it is Thanksgiving in 2 days. ABSOLUTELY HORRIBLE CUSTOMER SERVICE! Now we are just hopeful we can contact someone to cancel our order and start over with a better company.

I called two companies but I found that Empire's price was good, so I bought carpet from them. Also, I have a friend who did some work with them and it looked good. I had the carpet installed on the stairs from my living room to my basement and the guy who did it was very good. He came out on time and he did everything he was supposed to do. It took him at least five hours to finish it and I was satisfied. I would also recommend him. I like the carpet's texture and gray color. It has met my expectations perfectly well, too.

My father had three rooms of carpet and one room of tile put down by Empire Today. The price was a little more than a quote that we got at Lowe's, but we heard great things about Empire. The service for my dad was really good and he absolutely loves the work. The flooring is stylish and it looks much better than what we had. Empire Today did a great job, especially the tile guys. His tile guys were my tile guys and they were amazing. We had two different carpet people and his guys were really good too and friendly.

I set an appointment to get my stairs and one bedroom done, with an appointment time set between 9-11 AM. I had to take 2 1/2 hours off of work to make sure I was there to get my estimate and place my order. 3 minutes before 11 the 1-800 number called me to tell me that the sales rep had "car issues but the rep was able to resolve it" and that he will be there before 1. So they basically told me I had to request another 3 hours off of work. The reason I was called right before the 11 AM deadline, was to blame me for "cancelling" the estimate. I did no such thing.

I had a great sales representative come to my house. She sold me on customer satisfaction. She said in all of her years of working for Empire she'd never had a dissatisfied customer and if they were the owner would do everything with in his power to fix it. We set up my carpet install for 4 days later. I received a call the next day from someone saying there was a mix up and that date was not available. We chose another day. They came to install and I was pleased with the carpet but noticed several areas of base board damage. I called the customer service line and they told me someone would call me back the next business day.

This company is terrible. Don’t buy anything from them. They don’t send itemized billing, they promise all these discounts but you never know if you received them because they don't itemize, they took advantage of my disabled brother who is visually impaired. Paid for installation and the worker didn’t finish. So have company over with the floor not done and I already paid for it. A rep by the name of Carlos was rude and very unprofessional. Worse company ever. Don’t do it.

I had the laminate flooring installed by Empire Today in the living room, the hallway, the kitchen, and the spare bedroom. I love the color of the laminate and it's very rich looking. I've had a lot of compliments on it as well. However, the fellow that did the hallway going down the cellar unplugged my freezer and I lost everything inside it. He said he would reimburse me, but I never heard back from him. All I would have liked was $25 because it's a small freezer and a lot of it was frozen food. He called me and said that he was gonna send me a card from Big Y. I said okay, but I never heard for two weeks. It has never been resolved, but someone should repay me.

I live alone and I have lots of services I have to hire out. But I’m constantly being overcharged and I don’t like being misled. Empire Today has a good product but it’s much more expensive than people are led to believe. Three years ago, I had hardwood oak installed in the living room, the dining room and the hallway. It ended up costing about $6,000 but I went ahead and paid. Then recently, I needed carpet in two rooms. The kitchen also had linoleum that was about seven years old and it had a couple of cuts in it. So I was having laminate put on there. Empire Today's ad said, “Buy one room and get any other rooms for $50.” But you pay for labor, materials and padding. I was a little bothered when I saw that. If the $50 is not for labor, materials and padding, then what is it for? It was not a bargain. The commercial was misleading and I should have been more attentive.

We bought Empire carpet 4 years ago. The salesman promised us a 20 year warranty. ONLY REQUIREMENT WAS TO GET THE CARPETS PROFESSIONALLY CLEANED ONCE A YEAR. I found that too good to be true. I asked numerous times, told the same thing each time. That was the one and only requirement, until I called to use my warranty since the carpet is not holding up as the salesman said it would. It's the worse carpet I've ever bought. Not satisfied with it when it was installed. Looked like a cheap grain of carpet. The man checking our carpet for the warranty began listing off requirements for the warranty I was not aware of. But the time the man left, we already knew what we told was not happening. Sure enough we were denied.

Empire is the most unprofessional flooring company. Not only are they unprofessional they are unreliable. Booked an installation appointment. Was guaranteed the job could be done only to be told that the installers cannot complete the job with the type of flooring material we chose so we decided to go with something else so we can get flooring installed after all of the flooring was already torn out of my entire house with only Thanksgiving a week away. Monday comes along and still nothing is being done.

I had an appointment to have tiles and carpeting done. I took time off from work, had my stove unhooked, set up the cats so they were not in the way, moved furniture around, etc. So they were supposed to call me between 8:30 and 10:30 to let me know when they would be here. Meanwhile received texts and e-mails verifying the date. When I called I spoke to the person who manages the installations. He said he had called me to change the date. #1, I did not receive any phone call and #2, if I had known this yesterday, I wouldn't have spent all day getting ready for them to come.

Empire Today Flooring Review. NEVER hire this company. From my experience, they are not competent, not responsive, not responsible (don’t want to admit their own mistakes) and do not refund money when items are returned. They have so far been unwilling to settle what even they admit is a legitimate claim for compensation for completely butchering a floor installation.

If I could have given zero stars, I would have. I have been in the fight of my life with Empire since my floors were installed months ago. The installation was done poorly. I've sent pictures. I've had FOUR contractors out to fix it and each time they did not come with the correct pieces. I have called customer service almost daily - and each time I am promised a phone call back, NEVER HAPPENS. I spent $6,000 on floors, and now I can't get in touch with anyone. I have a service ticket open that promised me a callback within 24 hours - STILL a week later, and many follow up calls myself - NO HELP.

I got wood planks put in my living room because I had carpet there and I am not able to walk. I hired a different company for that but the man started messing it up. Then I saw Empire Today's ad on the television and I called them. I ended up purchasing hardwood flooring from them and I had that installed in two bedrooms and my bathroom. It looks neat and nice. I love it. The guys who put it down were also very nice and the installation went really well. They did it quickly and it took about two days to complete. Aside from that, they went in the closet and fixed it. But the man from the other company I had couldn't go in the closet. If anybody asks me about Empire, I would tell them that I like the company and the way they put the floors down for me.

Empire did my living room before. More recently, I had them install floor tiles in my bathroom and it came out perfectly. I got non-slip tiles. When I get out of the shower and I step on them, I can't slide. Furthermore, the tiles match everything else in the bathroom and the cabinet. The workmanship is excellent and the guys who came to do it were really nice.

This review is based on the price of the quote alone. They offered me a “bargain” my whole house with LVP for $20,000.00. That’s right, and the monthly payments would only be $600.00. Hahaha! Found a local guy to supply the same product for 5k, literally 1/4 the price and he did a great job. Do yourself a favor and get more than just Empire's quote. They expect people are dumb and will just go with the big commercial company. You can save so much money avoiding these scumbags.

I put down a $500 deposit approximately 3 weeks prior to the scheduled date of installation. I am elderly so I had people come over to move most of the things out of my bedroom prior to the installation. I had heavier things stacked in my bathroom and other items stacked in another bedroom. I received a phone call at 7 am on the day of installation from Empire stating that not enough flooring was in the warehouse for the installation and that the installation would have to be rescheduled. I had already taken off one of my precious few annual leave days for the installation.

We put in laminate flooring from Empire Today on more than half the home. We considered other brands, but we went with Empire base on the availability of getting it done. They told me that it would be done in 1 day, but it took a day and a half. The craftsmen that did the install were very good. The did a decent job installing and they cleaned up after themselves. I like the flooring, it just takes a little bit getting used to because when you drop something on it, it has a different sound than when we had vinyl flooring.

Our daughter used Empire Today and she recommended them to us as okay. So, when I made our upstairs, we called Empire and had them lay down the carpeting. We picked the carpet based on the color and style. During the installation, we let the guys do their thing. Once they finished, they showed the final product to us and it was nice.

Beware consumers. This company outsources their contractors who are not properly vetted. Two years ago we had Empire install carpeting in our home and damaged walls etc. We filed a claim and the matter was resolved. We recently phoned Empire to have the same carpet stretched due to severe buckling. The first appointment was scheduled and the third party contractor did not show up. Empire apologized stating that they were having issues with that subcontractor and we rescheduled.

I had hardwood floors installed and the installers said my floor was not level so to level it they poured cement on the floor but apparently failed to seal it. The cement seeped through the floor and dripped down the wall and puddled on my carpeting. I've spoken to several representatives with promise of a call back and only after several calls did I get someone to at least call me and I sent photos of the damage and was told someone would come out to take a look and see what they could do to fix it but none showed and now I can't get anyone to call me back. I was also told to get an estimate on re lo airing the wall which I did and sent them and no one will get back to me or answer my email.

We had LVP installed in our foyer and kitchen in October 2017. In August 2018 the flooring in our kitchen started to buckle and the corners/edges started chipping. We contacted Empire and on October 4, 2018 they sent someone out to look at it, this person told us it was likely the entire floor would need to be replaced, he said “the floor is failing.” This person told us Empire would get back with us. We heard nothing from Empire for at least two weeks, at that time my husband called the local office and left 4-5 voicemails over the course of 1-2 weeks and we heard nothing back. Since then he has called the main company number 3 separate times.

The sales rep told me that I could cancel my order anytime and that my $100 deposit would be refunded. Due to some health issue expense, after 5 days, we decided the cost was too much at this time, and decided to wait maybe a year before purchasing new flooring. I called customer service and was told I would be refunded in 7 to 10 business days. That time passed, and then was told that the deposit will not be refunded because I canceled outside their 3 day cancellation period! So, they now have my $100 for doing absolutely nothing! I probably would have bought from Empire at later time, but due to this experience, I will NEVER buy flooring from them! I wonder how many $100's they get from people using this tactic?!

I liked the carpet that I saw from Empire Today. We had it installed in the living room and the hallway. I like the carpet's stain resistance and texture. I'd recommend Empire.

The carpeting installed in the living room is holding up great. And the cost was good. It's been great with Empire Today and I went with them because they called me back first. They were polite and I was impressed with their professionalism. They made me feel at home and not pushed me into something else that I didn't want. The installation team was nice too. I would recommend Empire to anybody.

We had our bathroom floor installed on 11/7/2018. We were to have vinyl tile installed and grouted along with baseboard due to our existing flooring going up the walls. The installers laid a subfloor down but only on part of the floor. They installed the flooring and did the grout work. They informed us that they did not have the baseboard with them and would have to come back to install. Once they left and the grout dried we noticed that all the grout work had cracked. We contacted customer service to make them aware of the issue and they filed a claim. A supervisor contacted us and asked that we please send pictures of the issue and she would review them and get back to us on Tuesday.

Hired Empire Today to do floor install. Informed them that I was also having bathroom remodeled. They decided to partially finish the bathroom. I asked Empire to return to complete the job. They indicated that they would only return after I paid them more money. I complained to management and management hung up the phone on me and refused to listen to what I had to say. I am now left with a partially finished floor. Very poor customer service.

Had an appointment today for laminate floor install. Received a phone call at 720am that installer is on the way. Would be there no later than in 2 hours. 4 hours later I am still waiting. Contacted empire and they tell me the installer's truck broke down. No call to me and a wasted day off.

After spending 7,000 on carpeting for my entire house, just after 1 year the carpet started to pull away from the walls leaving bumps. I had not even had them shampooed yet and I did not over vacuum that could have caused this problem. I was told when I purchased this carpeting that they were going to send their "A" team to do the installation.

Absolutely the worst experience imaginable. Signed a contract and made a deposit to have carpet installed on November 2nd, scheduled for November 7th, they don't give you a time in advance so I had to take the whole day off work. Installers show up and realize they can’t insall the carpet because the clearance on my doors will not fit the new carpet. I schedule a carpenter to trim my doors as instructed by the installers for Friday, try about 10 times to get in contact with Empire to have the new install date moved to Friday so that I don't have to take a third day off work.

I was looking at two companies, Empire and Luna, for flooring in our kitchen. I couldn't find what I wanted with the Luna company, so I thought I'd get a second opinion and see whatever Empire had, for which they didn't, but he showed me the laminate and I liked the pattern in that. So, I went with Empire instead of calling Luna back. I'm satisfied in the choice that I made with the laminate. Empire's rep was okay. He took $100 off the bill because the measurements weren't right and there were a couple of problems. The flooring wasn't installed the day that it was supposed to because of the wrong measurement of the first people that came here. It was a mess.

I just had vinyl flooring and carpet installed in my home. The vinyl was done first and the transition pieces they put down between the vinyl and carpet was too high that I couldn't even open my french doors to the backyard. The installer told me I would have to just pull hard on the door but be careful not to scratch the transition piece. When I called about it, the representative told me that I should have read my contract carefully because it states they do not shave doors and that is what needs to be done to correct the problem. Now, the next day with the carpet installers. They both smoked which is fine that's their body. But one of them left a lit cigarette in the hedges and when I mentioned it; he looked at me, shrugged his shoulders, and kept working. Really!!

We got a quote for carpet and laminate installation throughout the house. We negotiated a price which I felt was fair. I have been trying to set up an appointment to get it installed. Every time I call customer service they tell me the sales rep will have to call me back to set up an appointment. However it has been 6 days and the sales rep has not called me back! I have called multiple times and have received the same response. This is crazy! If the sales rep does not call back I am not able to make an appointment and customer service apparently cannot make an appointment. I am actually going out of my way to do business with Empire and I still have not heard back. This experience has been very bizarre. I'm moving on to a company that wants my business and whose scheduling system makes sense.

Salesman came out to home and showed us numerous samples. We pick one that he suggested. Installation took longer than expected. After initial installation everything looked good. Two weeks later the "luxury Vinyl" flooring was "peaking" at the end joints in the kitchen and living room. A call into Empire and a week later someone show up to look at it. They scratched their heads and left. Another two weeks go by and finally an inspector from Empire shows up and says "don't lose any sleep over this as it was a defective lot of flooring." Weeks go by and after numerous phone calls Empire and the flooring company want an independent person to look at the issue. He shows up and does his thing.

If a product can't make the life of the loan, I personally won't do business with that company again. It should at least last until I'm done paying for it! Right? I financed new carpet with Empire Today a year and a half ago for $3,300. I make monthly payments. I'm about halfway through paying it off. The carpet is no longer lying flat in the hallway. I called Empire Today. I was told I was under warranty and someone would contact me to restretch it. I got the call and was told I was not under warranty (I was beyond the one year warranty), and that it would cost at least $80 to come out - maybe more, depending on what they had to do once they got there.

Disappointment is an understatement. An appt date was set for this past Monday. My husband and I both arrived home from work early, due to the appt time. The appointment time came and went, no show. The sales rep finally called stating he wasn't going to make it due to his previous appt going through our time. We rescheduled our appt time for two days later. Sales rep promised we would be his priority and he would be on time. He showed up a day early! We were leaving for another out of home appointment and reminded the sales rep our appointment time was the following day. The following day my husband and I both took off of work early to be home at our appt time.

We had Empire Today install laminate flooring in our entire home. We considered other companies but they had the product that we wanted. They've also done a wonderful job on the cost and quality as compared to the other companies. However, one area is coming out and I've gotta get them to come and look at it. Aside from that, everything else was very well done.

Empire Today was cheaper than a lot of other places. They did my living room, bedroom, and upstairs not too long ago and the guys that put in the flooring did a good job. They also did a good job putting those covers in. I like the flooring's color.

I had laminate floors put down a year ago and they are literally falling apart. I went so far as to notify Keith Weinberger by personal certified mail!! That was after numerous attempts to have my floors repaired! Seems like warranty means nothing to Empire Today! My floors have to be removed and tile or hardwood needs to be installed. They never told me that laminate floors should not be installed in Florida! They tell me it is water or cat pee that is ruining the floors. They told me the floors were indestructible!! All 1200 sq feet of my floors is warping! Empire will do nothing! Keith Weinberger (CEO). Doesn't even have the courtesy to contact me. I have receipts and picture so! EMPIRE TODAY AND ESPECIALLY KEITH WEINBERGER are the worst company I have ever dealt with! And now it will cost me $5.000 to replace. Never buy anything from this company. They are thieves with a lack of caring for their customers!!!

I can go into great detail though I’ve shared this sequence of events far too many times with no resolution. My experience started with a no show of a salesman and no call from the manager. The following week a man come out who showed me some color options for my carpeting and a couple for my kitchen floor. The day came for install of my kitchen floor that I scheduled far in advance, the man came and said it couldn’t be done with the option that was selected and that my sales person should have known. He filled me in on some second choice options and told me I had to call in. So I did, talked to my sales person who told me he had no time then when I called again hours later he was suddenly in the area. He came in. We picked something else and then I was told it was going to cost even more.

I purchased a carpet from Empire Today about three months ago and a man and his son came out to put it in. They were really friendly and they talked a lot. I had one room done and they finished in probably two and a half hours. The installation was really smooth. I thought it was gonna leave a mess but the installers did an excellent job. I looked around and saw that they cleaned up every inch of the stuff that they peeled off the floor and they put it in a plastic bag. The carpet cost only $700, which was cheaper than that of another flooring company that I also called before I went with Empire Today. I love the carpet. It's blue and I like its color because it isn’t too light nor too dark. I was very satisfied with Empire Today.

We had carpeting installed Sept. 2017. Not long after installation we noticed a seam showing and a few other minor mistakes. We called and they sent out a inspector. He took pictures and he repaired the minor things and said they would get in touch with us for the seam repair. Time went by and we received no call. In December my husband Marvin died and the carpeting was forgotten. As time went on the seam kept separating and started to unravel. I called again an inspector came out and said the backing was peeling off the carpeting and he would recommend to the company that it be replaced. That was in late September of 2018. A customer service person was assigned to my case, her name was Tara. I have called repeatedly and have had no response. I would tell anyone to stay clear of this company as the customer service is terrible.

I got a new kitchen floor put in and the upstairs re-carpeted through Empire Today and I had a great experience dealing with their reps. The installation was wonderful too. It took the team one day to finish the job and they surpassed my expectations. I had put one in myself and I know how much work it is, and I didn’t expect them to do that good of a job. They put in that rug and the kitchen floors so easily. I also like that my new flooring hides the dirt. If I get any dirt on the floor, you will not see it. I clean my kitchen floor every week but it never looks dirty.

Carpet keeps bucking and was knee kicked twice, once for free and once I paid for. Every year it buckles. You have to pay 100.00 dollars every time you need service. Called Mohawk company since that is the make of my carpet to make a claim about this carpet's problem. They told me by Mohawk guidelines the carpet should have been power stretched. Told Empire about this and all they can say is that it will cost 100 dollars!!! They only care about their money and not that the carpet was stretched improperly on their part, which in turn I may not had all these problems!!!

I’d be giving zero stars if that was an option. I’m so dissatisfied with Empire and their customer service that I will NEVER use their services again. All I wanted was new carpet installed and my doors cut down so I could use them with the new carpet. That is WAY too much to ask. It started with the sales person telling me I could leave big furniture in the room and the installers would move it around as necessary... that’s not true. Then, a separate team needs to come out to cut down your doors. They will literally NEVER show up and not call to tell you their other jobs took too long so they won’t make it. I’m on my third appointment and it’s going on almost 2 weeks after the carpet install and my doors aren’t cut down. I’ve escalated to several managers and they don’t care. They won’t even give me a discount for all of the trouble they caused me. I would highly discourage anyone from using this Empire.

Stay away! I set my appointment and paid my deposit 2 weeks prior to installation. When making my appointment I was told the installers would be able to remove the pedestal sink in the restroom to install flooring. On the day of installation, the installers came into my home and never greeted me just spoke to each other in Spanish. They then told me they couldn't start the installation because they couldn't remove the pedestal sink and left. After a week of calling Empire and trying to speak to a supervisor, I finally was able to speak to one. The supervisor apologized and reset my appointment for another day. On my second appointment the installers told me that they too were unable to remove the sink and left. I called Empire to cancel and get my deposit back.

The sales contract guy showed up, gave us a quote for a laminate flooring install. Just for a reminder we lived in the Syracuse NY area and had a contractor install a laminate floor in our dining room. Fast forward to our house in NC... Installer shows up this AM with the "quality flooring product." I looked it over and found the quality of a poor grade. The piece I looked at was a mere 1/4 to 3/16 thick and the exposed fiber tongue, broke off with little effort. I remember the quality of the floor installed in my home in NY, which was at least a half inch thick and was of much better construction and was solid to the touch.

I scheduled a free estimate on 10/7. On that day I picked the flooring of my choice. It was originally scheduled to be installed on 10/14. On that day no one showed up. The scheduler called and said the installer had food poisoning and could not make it. I understood and rescheduled for the following day. Although I was told it would only take a day to install I had planned two days off of work because I suspected it would take at least two days so I was not alarmed. On the next day I waited at home from work no one showed up. I got a call by the end of day asking to reschedule for the following day, with an apology from the scheduler.

Empire Today installs tile. They do. They eventually did install tile. However this took 7 DAYS of waiting 8 am-7 pm for them to show up. Admittedly one time this was the installers coming and saying, "Hey it rained all day. We can't install tile today." Sounds reasonable. It was a variety of interesting silence - I'd get a call around 8 am to say my tile will be installed today... And then nothing. No calls, no show. Take off work? Better devote a week or two of vacation days to use this company. And the fun only starts then. So they install your tile. Found a water leak made my slab totally saturated with water in one corner. Remember that bit about rain? Now it doesn't apply and they say the tile will go down no problems. Moisture meter to measure concrete water saturation levels? Ha! They came back the next day (around 5 PM!) to grout.

Empire rep came 10/31, gave estimate of nearly $9000 to replace old hardwood floors and subfloor on 1st floor. We put down $50 deposit "to lock in the rate." 11/5 salesman returned and we put 1/2 down and applied for and received financing through Wells Fargo - pay in one year, no interest. Installation to run two days, set for 11/8. So far, so good.

I'm absolutely disgusted with my entire process with Empire. From the beginning the customer service was the worst. Had flooring and baseboards installed in my half bathroom. 3 months later the paint on the baseboard is bubbling up. Contacted Empire only to be passed around. Submitted pictures and I had to call back every other day until someone would help me. Only for the lady to tell me that it looks like moisture damage and I may have a leak in my walls. I just purchased my home, full inspection and just had all plumbing done in that bathroom, no leaks! But it's also a bathroom so if the baseboard cant withstand moisture why install it in a bathroom? It's a faux wood baseboard. The bathroom doesn't have a bath or shower and the damage isn't behind a sink or toilet. Save yourself the headache and go with a company who will stand behind their customers and not use cheap products in your home. A complete waste of my money.

Our floor was installed in July, 2017, and by July, 2018 it was falling apart. There are several planks that are peeling along the edges (like contact paper!), and some planks look like they are going to pop up. Trying to get service is a nightmare. Appointments have been set and missed, phone calls scheduled and not received. I am an elderly consumer and have dealt with many business over the years. Never have I had such poor service.

I have pages of details about why you should never give this company your business, but long story short, my bank refunded me because Empire Today wouldn't and now they have sent me to collections because they won't honor the refund. The customer service is a disgrace, the product is a cheap knock off, and the "warranty" is a joke. I can't get a single installer to come repair the numerous issues with our carpet. Empire Today was supposed to send a sample of our carpet to the Shaw Mill in Georgia, which would have required a claim number, guess what, no sample sent, no claim number, no record of Empire sending a sample, just a lying customer service manager named Ashley ** telling me they sent it to the mill and all came back fine, yet she is offering a full tear out and reinstall of the same carpet for 1000$ off... NO THANKS.

I ordered window treatment for my home! I didn’t get the blinds I want and when I got a person on the phone to resolve this problem! They wanted to charge me more money to get what I ordered in the first place! They took the salesman word over me! Don’t order anything from this company.

This was the absolute worst experience I've ever had with a contractor. Empire Today came out and gave me a quote, the following day a rep called to say they could come down on the original quote because the materials were in stock. I said the quote was great and asked if they could honor the $250 coupon offered online for signing up for their emails. The rep said absolutely, and that he would call to confirm. I called him on Friday to confirm and he said there were no issues and our installation date on Tuesday was good to go as well as the quoted price to include the coupon. He then calls me first thing Saturday morning, when none of their offices have a manager/supervisor available, and says he can't honor the quote given and it would go up. I was told a supervisor would call me first thing Monday morning.

Friday they arrived at my home, took up my floor and replaced it. Installers were great, floor looks great and Empire stands behind their word. Thank you Empire. I will use Empire again.

I ordered window treatments from Empire Today. They did a good job on the shade but an awful job on the vertical blinds, I had them come back 4 times and they still don’t work. The slats fall down when you open and close the blinds. I should have gone to Blinds To Go. What a waste of $600. Then they call to tell you they are running a special and I tell them, "Your product sucks," and that I would never use you again, the representative says, "Ok have a nice day." A big thumbs down from me.

I had two bathroom floors and I had the whole carpeted by Empire Today. Timing is a big factor for me and I like that they could do the job all in one day. The salesman we dealt with showed and explained everything to us and the installers were very helpful. They were very nice, neat and clean, and they did everything they were supposed to do. Everything looks great and I'm happy with it. I'm very pleased with Empire Today and I've been telling people about them.

I love the carpeting I had put in. I got real good padding underneath in it and it's real soft when I walk. I also had a good experience with the people who installed it. They did everything well and they cleaned up, which I liked. Empire Today is good and I would tell others to call and see what they can get.

I've always had Empire Today out in my houses. They did my house in Williamstown about 15 years ago and it was wonderful. This time, I had them in Hammonton. Their salesman did very well. My wife liked their ceramic flooring and I liked it too, so we got it together. Their installers were very nice people. We had them install the flooring in the living room, dining room, hallway, two bedrooms, and two closets. They cleaned up after and they did a good job. It was perfect and the product is beautiful. However, after they put the flooring in, they told us to watch it and don't get it wet because it's gonna get messed up. We thought it was good and a little waterproof, so now we're keeping it dry and there are no problems. I'd probably get rugs in and scratch guard as well because I got a puppy.

We had two of our rooms installed with laminate flooring through Empire Today. The flooring was installed a month ago and it was done in a day.

I was looking for something that was durable and inexpensive for a rental unit. I have been using Empire Today since the mid-90s and I’ve always had good luck with them. I like that they do things fast and it's done well. I could call and tell them that I want to see some carpet, and they could make an appointment right away. Within 48 hours, I have an appointment and a representative would be here quickly. And it's the same way with the installation. It took about four days to get it done, and my new flooring looked nice. They’re thorough, they work neatly and they take all their garbage out, what more can I ask? I have recommended them to folks.

I had my bedroom floor installed by Empire but they didn't put any insulation down under. They only thing they laid down was black paper and I wasn't satisfied with that. The flooring is okay, but the insulation makes the floor not squeak. Still, it didn’t take them long to install.

Had Empire come to my home and install my VPF. Love the color. It is history oak Anise by Vallette. The installers told me they did not need to put a moisture barrier down between my wood floor and the VPF. My floors started buckling. All except for the kitchen. Can you guess why? They laid the VPF on top of the linoleum, which acted as a moisture barrier. Empire came out and told me if was not their problem, I had a moisture problem. So I call a home improvement man out to fix my floors. He ask that a get another box of this flooring in case we need it when he tears the floor up and put it back down. EMPIRE REFUSE TO SELL ME A BOX OR TELL ME WHERE I COULD BY A BOX OF THE FLOORING!!! I would not recommend this company to anyone.

Empire Today did a nice job with my flooring. Initially, I considered buying from a different company. But because my neighbor had Empire Today and loved what they did at her house, I didn't fool around and I just went to Empire. The salesman who came in had a beautiful patch and I just fell in love with the rug. I had that done as well as had Empire put in laminated flooring.

Everything worked out pretty well with Empire Today. We gave them a call and saw what they had. My wife liked the samples that the salesman brought in, she picked out the particular ones she liked, and that was what we got. We had rugs installed in the downstairs parlor, dining room, and upstairs hallway. Two men were here for the installation and they were both very good. Also, the new rugs are very comfortable and they look very good. We’re very happy with the whole situation.

I had a carpet installed by Empire Today in our living room and dining room. They also installed vinyl in the kitchen and utility room. We had Empire once before, and they had a special on, so we decided to try them. Empire's salesperson came and we talked to him and picked out what we wanted. They were supposed to be here the following day, but they didn't show up. When they came, they ripped my floor out. We were gonna put wood down, and they found a problem, and they said they couldn't do that. So, the salesman had to come back and redo it. Then they were supposed to come back and put it in. They didn't show up.

I wanted two black runners installed. Salesman showed me the samples of the Falling Star series and pointed out Night Vision would be as close to black as I could get, it's a dark charcoal color. I was incredibly disappointed to see that green carpet runners were installed. I did not order green carpet, I ordered charcoal gray. And who would name a green carpet Night Vision??? Shouldn't that have been Empire's first clue??? I've called them every day since the installation. I haven't received one call from Empire to talk to me about fixing this issue. Such an incredibly disappointing experience.

After two separate reviews and an online response from the company requesting to send further information to the customer contact email, Empire Today addressed my concerns and issued a full refund.

There were two flooring companies out here, Empire Today and another one. And Empire did the best work. They did rugs and wooden floors, and they did a good job.

J.B came out on Monday 10/29 and showed us some samples for flooring. After picking out flooring, he scheduled us for the next day install, Tue 10/30 and installed it. My husband was home and the installer showed husband the floor and left. When I arrived home, and our son took a shower, the rubber frame between the bathtub and floor slid off!!! They removed it to install the floor and left a one-inch gap between the floor and bathtub, with blue underlayment showing and water has seeped into the floor within the first 4 hours of it being installed!! I deiced to take a closer look at everything and realize they left another gap behind the toilet!! We were charged for them to "flatten our floor" but the contractor did NOT do that, so now we have squeaking floor in the kitchen, gaps in the restroom (wet area), holes on the quarter round base.

Wife took off work to be there for install. We were called by Empire for our installation on preset date of 10/30/18 at about 9:00 Am and told installers would be here between 3:00 pm and 4:00 pm-they finally showed up at 6:00 pm and started installing carpet in 2 bedrooms. After they had the old carpet removed I was informed they didn't have enough carpet to finish installing in one of the closets and they would have to come back another day to finish. Was not happy that wife took off work and didn't need to, not there in time frame was told and then could not finish job.

I was in charge of cleaning a home for sale. It needed carpeting, and a friend suggested I call Empire Today. I had a good experience then, and so when I needed my bedrooms done, I went with them. I really wanted laminate flooring, but it was too much money. I then decided to go with carpet. I like how you clean it. The guy who did the installation was well-informed, courteous, and thoughtful of what my needs were. It was a good experience.

Empire's price was better than other brands I considered and I purchased from them some flooring materials for a rental condo. Sharon was a good sales rep and she said she gave me a commercial price which was better than the retail price. I got moisture proof padding and a middle of the price range, average carpeting for two bedrooms, two baths, stairs, hallway, and landing. I like the fact that the carpeting I picked out might not show spots and stains as prevalent as a solid color. I’m hoping that it doesn’t show the wear and tear and stains as badly since it had more of a salt-pepper type appearance to it.

Do not use Empire. I repeat do not use Empire. I recently (1 November 2018) had Empire handle my carpet installation. I called customer service on a Tuesday to find out a price comparison before my install that was scheduled for that Thursday. Empire has a 24 hour policy to call you back. Needless to say they did not call me back. I called twice; once after the 24 hour period on Wednesday and again Thursday morning after telling the installers not to proceed. I was then told by a manager in sales that it would cost some crazy price to change my carpet. He called back after I told him that I would verify the information against an order my friend has coming up. I will inform him about this horrible business so that he can go somewhere else.

We had a supposedly quality carpet with a 30 year wear warranty installed in March 2018. Within 6 months, the carpet showed unusual and unacceptable wear by our couch. A representative from Empire came out and said we needed to get the carpet professionally cleaned and the problem would be solved. Keep in mind, it's just my wife and me in the house. We did as told and it did no good. Repeated calls to their customer service resulted in unfulfilled promises to contact me. Eventually I contacted the Chicago area BBB and submitted a complaint. Empire responded by saying I must grind my heels in the carpet which voids the warranty.

I've used Empire before and I've been very happy. I went back to them after a year and used them for the second time. I also saw an ad on TV that said they were having 70% off and it seemed like a good deal. I got some carpet for my bedroom 'cause the rest of my apartment is tiled. I had a wonderful installation experience and the installers were very efficient, helped move some of the heavy boxes, and were very nice to me and my friend. The carpet is stain resistant but when my sick cat vomited on it, I can't seem to get it up. Now, it's brown all over the carpet where she threw up and I'd like to use a scrub brush for what I should do, but staining. Still, the new flooring met my expectations.

I looked around, but I decided to go with Empire. I liked the product, and I had a good experience with them putting my carpet upstairs. However, they had to come back because they did not get all the right measurement of the closet. The in-home sales visit was great and the rep was very good, too. He explained everything and told me what products and what advantages I have. Our new flooring is like a plush and it is the best. Go with it.

We had our three bedrooms installed with carpet by Empire Today. We liked their salesman. He was honest and he gave us a good deal. However, the installation of the carpet went awfully. The head installer was rude. We transitioned from hardwood floors in the living areas of the home to carpeted bedrooms where we had transition strips, he never even reinstalled it. They were just left. If I had to have the same installer again, I wouldn't buy from Empire today. Other than that, the guy that worked with him was awesome. I love the carpet. It is wonderful and easy to maintain.

I hired Empire Today to installed the floor in my house rooms. From the very beginning it was problems. The people that came to installed the flooring were rude and talking back. The guy was going to put the floor in my room in top of mole and I had to stop him. Then I had to wait for a whole week for my room to be completed. The installer broke the baseboard of my new bed set and when I ask him about it he called me crazy. On top of that after only two months my floor in my room started to lift. The company send me back the same installer. He spoke to my husband and said he was going to change it that he didn’t know what happen. He was going to order parts. After then I got a call that I had to pay for it because it was not cover that it was moisture.

I was with Empire first in 2010 so I chose them again to have carpeting done in my home. I had a great experience both times. They're very nice and they've had all the work specifically done for me.

While all my installers were fabulous, the customer service was a joke, I was hung up on repeatedly, calls were not returned. They kept pushing my appointments out without my knowledge. A two day project ended up taking a month... Never, never, never again!

I had Empire Today do my whole downstairs, windows, and some window dressings before, and I was pretty satisfied with their service. But since their price is a bit higher than other companies, I shopped around this time. I still ended up with Empire Today though because they move all the furniture and that was a big factor. Another thing was their warranty is good. I had the upstairs done with new laminate because of the guarantee that it won't buckle and fade and that it's good with water now. I also had Empire Today put in porcelain tiles in the downstairs kitchen and bathroom.

I wanted to clean up and get rid of the old carpeting. I had spilled my blood all over and I couldn’t get it out. So I looked at it and decided it was time to change. I also had Empire Today do the flooring before and they're the best. They do a good job and it's easy. I had very good interactions with the installers this time. We had small talk and they did the job quickly. I would tell others to hire Empire as well. The carpet I got is nice and plush, and it feels good when you walk on it. I like it very much.

We decided to go with Empire simply because of the price, they were the best deal, only a hundred off from Home Depot's estimate but we still went with them because carpet is their "specialty". We met with the sales rep, he came to the house and showed us carpets, we picked a carpet and a day for installation. Seemed like it was going flawless. We even paid in full! The installer came out and within 10 minutes of being at my house told me that the type of stairs I have (capped stairs) will NOT work with the Berber I chose. He even took a piece off the carpet and showed me how the loops will 'smile' when bent over the edges of each stair.

I talked with other retailers and for what I was looking to have done and the time frame that I was trying to get it done, Empire Today gave me the best option. Also, they did the carpets upstairs 10 years back. I knew what I was getting with Empire. I already had a history with them, so that worked out. I had my upstairs recarpeted and I had the wood laminate floors put down downstairs. I was getting tired of the dog hair and constantly vacuuming the floors so I found an easy solution where I could keep the house clean without having to drag the vacuum cleaner all over the place.

Had to reschedule 3 times. Decided not to go for the third reschedule because if this is how the company allow their employees to treat potential customers how would they treat actual employees? I don't understand how this company is still in business. Such a disappointment!

We had carpet installed by Empire Today in four rooms of our home. We considered other options, but it made sense with Empire ‘cause it was quick and simple. We told the gentleman that came out what we wanted and he didn’t try and push anything on me. He said, “This is what I have and this is what you’re looking for,” which I liked. Even though the installation wasn’t done fast for my liking, it was done when he said it would be so I’m happy with that. As far as him coming in saying that he can do this for this much money, this day, be in here this time and be out by this time, he handled it 100%. It worked out wonderful. The cost and quality of the carpet are pretty decent and I'm satisfied.

My friend recommended Empire Today and we had them install laminate wood flooring for our bedroom. Everybody was friendly and very informative. However, people were telling me that I could’ve gotten the flooring cheaper at some other places. Still, I liked everything except for the installation under our radiator. They had to cut around and it looked awful. The installers didn’t lift the radiator up, although I asked them before it happened. That was my main concern before I did the purchase because we have radiators in our home. I kept asking if they were able to do it and Empire called people who said they would deal with it.

I'm very satisfied with my laminate wood flooring and its installation done through Empire Today. I got laminate wood flooring from them for my living room. Before that, I had the kitchen done but the guy who did it got a regular, full-time job and he didn't want to do my living room. And then, as I was sitting here watching TV, I saw Empire's ad and I called them with the intention of just getting a testament on doing it. Their guy came out and he was nice. And I felt like what he offered me was a fair deal, because even though I could have gotten somebody who would have done it cheaper, I'd have to buy the flooring, install those and move everything.

NEVER DO BUSINESS with EMPIRE TODAY. This is VERY long. But it is a word of caution. Use this company at your peril. I don't anticipate an answer (and will revise if there is something that comes of it). PLEASE SHARE!!! Enjoy! Outlined the entire experience below. And as expected, he was condescending. Quoted policy-script, and worst of all... offered me $500 off if I would take the installation. I am amazed at the attitude and approach. It was NOT about money in the end... It was about a company I can trust, and I will never ever use your company again and neither will my friends, my family, or my vast contacts online.

I could not urge customers to stay away from Empire Today, more. I'll just lay down what our experience has been like so far. First, they put in the wrong carpet in two of our rooms. The form they showed me at the time of installation, said that it was the carpet we ordered. Secondly, the carpet was supposed to be put in place by an adhesive, and not tacked into the floor. They tacked it in the floor. Additionally, we requested that they leave space around our side door. They brought the carpet all the way to the door, and now we cannot use our side door without using great effort to force it open. Lastly, I asked the installer to use a silver trim where the carpet meets the tile. They used a gold trim.

I wanted a new carpet for my living room. My sister-in-law had Empire Today 20 years ago and was very pleased, so I thought I would give them a try. The installers who came were fine and did what they were supposed to do. I love the new carpet. I've told everybody I know that if they need one, call Empire Today. They do a great job.

My carpet was old and worn and needed to be replaced. I called Empire out and I liked their pattern, so I got it. I had carpet installed in two bedrooms, hallways, and the living room. They did a good job with the installation which took them, at most, four hours. I have told a couple of people that I was pleased with them.

Empire Today has nice service and their people are really good. I had carpeting installed in my home by them and overall I'm happy with it.

I got carpet for my laminate as well as carpet for my upstairs bedroom and hallway from Empire. I liked color of the carpet I got as well as the warranty that came with it. Also, their reps were very friendly and they kept me apprised about what they were doing. Thus far, I'm enjoying everything that was installed. I recommend Empire Today.

I liked the way that Empire did business and they did not break it down to moving furniture. Larry, my salesman, was a good guy and he backed up everything he said he would. Plus, they did the installation the next day. I put a vinyl floor in about 90% of my house and had it done in two different times. I had a problem with the last group. I knew they unhooked the water of the washer because they had it backward when they hooked it back up. When they put my washer back in, they didn’t put the drain back on, and that made a big mess. The next day, when I went to do my clothes, I had three rooms full of water. Larry was supposed to come by and talk about it but he told me that they were not supposed to do washers and dryers.

I have a 25-year-old carpet that Empire Today did for me that's still going strong. One of the bedrooms didn't have any carpet and I saw that Empire had a sale going on, so I called them. This time around, I had them install laminate flooring and ceramic tile in my house. The second floor bedroom, two bedrooms, and the hallway were done in oak laminate. I did a nice barnwood laminate in gray for my family room, and then I did a gray ceramic tile in the small bathroom in the basement.

I had Empire install hardwood flooring for me. They had the color and design of the wood that matches what I already have and I was pleased with that. The installer who came was very professional and got the job done within the allotted time.

We recently had a room with asbestos that needed to be cleared to the subfloor. We thought carpet would be a great flooring option. When meeting with the sales rep, he stipulated in the contract that the installers would lay plywood in addition to the padding and carpet on 10/8/18. Empire called 10/9 and left a message saying that they did not have the carpet and would have to reschedule for 10/27. Then Empire called on 10/27 to confirm my installers would be coming out in the afternoon. Guess when my installers came? 9am. Did they have all the materials? No. The installers came and told me that not only do they not have the plywood, but they also do not install plywood at all.

We had a wood-looking linoleum installed in the kitchen and the bathroom by Empire and we had carpeting upstairs. We had used them previously and then we had used them that time because we saw their ad on TV. The installation was very good. They're just tremendous people and everybody we dealt with was informative, courteous, and really knew what they were doing. I would recommend them out to anyone.

Empire Today's sales lady was very nice and very informative. I liked the way their product looked, and I'm satisfied with it. I had them install carpet in three bedrooms, and then I had the vinyl installed in the half bath and the kitchen. It was done in just a few hours and it was done very well. I like the carpeting really well. I got a nice thick pad, and it's so comfortable to walk on. And then, the vinyl brightened up my kitchen. I'd recommend Empire Today to a friend.

I had Empire do the floors in a bedroom and part of the hallway and carpet in two bedrooms. The carpeting in the bedroom feels wonderful. It's soft and it stands up.

Empire Today was running a special when I had them install a wood floor in the bedroom. Their installers were friendly, kind, on point, and on time. The flooring has been very good, so far. I'm satisfied with the experience.

We purchased carpeting for our basement from Empire Today. The salesperson seemed knowledgeable and completed our purchase. The carpeting was quoted to have a 20 year wear warranty. Within 5 months after purchase the carpeting was matting on the stairs and at the bottom of the stairs. There are only 2 of us in the house that use the basement on a regular basis. Empire sent in 2 inspectors. They both agreed that the carpeting was matting. The 2nd inspector took samples - noting the fibers were untwisted in the matted areas. Again this carpet was quoted with a 20 year wear warranty.

Very satisfied with the Sakes representing the company and the team of four men putting the flooring in, only one day. Only drawback is initially the team was not aware they had to move the furniture and asked if they could reschedule the installation. After consulting his superior, they went immediately to work - moving the furniture and installing. I even offered to go get lunch for them, which they all texted and wanted to keep on working. My husband and I are very happy and would definitely recommend EMPIRE to anyone looking for a flooring company. ❤️

We had a sales rep come out to give us an estimate on laminate flooring in our bedroom and carpet on our stairs. He couldn't figure out how to do both on his tablet, so he put the laminate flooring on the tablet and wrote up the carpet on paper. We got a call stating that they would be installed the same day. The laminate was installed but the carpet installer never showed up. Took the whole day off of work and now need to find a more reputable company to do the carpet as I will never use Empire Today again.

#1- They canceled or were late every time. They said it would take one day and it took 2. #2- They missed a spot on our steps so it has no carpet in that spot. #3- Carpet falls apart. #4- They left staples ALL OVER MY HOUSE and I have 3 little kids. We all stepped on at least one!! #5- They completely destroyed shelving in my closet and the whole thing collapsed. #6- Sales guy promised us all kinds of compensation and we never saw any of it. Bottom line - go with a different company if you are getting carpets!!

I have lived here for over 15 years and it was time to get some new flooring. My linoleum was wearing out. I knew people who went with Empire and they did a good job. Empire's laminate flooring was also on sale at the time and that was what I got. I had it installed in my entry way, bathroom, laundry room, and kitchen. The guys that did the installation were great and it took them about a day and a half to finish. The flooring is easy to clean and I'm getting used to it because I never had it, but I'm satisfied.

Empire Today was quick and fair with their price, and the people who put my carpet in were terrific. They put it in quickly, nicely and neatly. Everything was well done. I liked the carpet. I'd recommend Empire Today.

Updated on 12/30/2018: When they came back the second time, things went well. Empire was good.

We had Empire to remove a section of carpet and replace it with a laminate floor and the transition piece was glued down and did not stay. So they came back and tried again and cut the carpet to short. Long story short 5 visits later and it's still not fixed. We had to stay home three times for an inspection that took 15 minutes so that was a waste of time. Poor company and I would not recommend that anyone use them.

I have called Empire Today several times about my issues and concerns about flooring and they have not followed up and address these issues. I have also emailed a letter and no one has respond. I would like to talk with some one at Empire Today about my concerns.

I am writing regarding my experience with Empire which was terrible. The salesman came into my house stating how great their product is and if I ever have any trouble with it they are more than willing to come and fix it as long as I own my home. Well I ordered their laminate flooring got it installed and it looked great but about 3 months later had issues with it buckling up. They came out, said it was moisture and then he looked over, saw I had a dog bowl in the kitchen, said it was my dog peeing on the floor!! My dog had never peed in my living room before so I was surprised to hear that. Then I thought I have a lifetime warranty on the flooring which is what the salesman told me, but that was not true.

I had a wood floor with vinyl covering installed in the kitchen by Empire Today, and I love it. I felt comfortable with the cost that they gave me. They said it was only $1,200 and I felt that the floor would be a lot more than that. The installers came in and put the flooring on top of the other floor that was ripped. They sealed it up, where the hole was and they ripped it out a bit more. They then put the compound down on it and they let the wood floor dry. As soon as it was dry, they covered it and then they laid the other floor on top of the wood floor. I love the way the flooring goes with my cabinets. The new floor is also easy to maintain. I sweep it, then use a Swiffer and it’s done.

Updated on 10/26/2018: So installation was today. Decided to saw in the house, whole house is covered in sawdust. Food and spices have to be thrown out. Hopefully the fish will survive. 6 inch nail left that if daughter found would be in the hospital tonight. Destroyed the entryway kitchen wall. This is one of the worst experiences ever. Called and service person said will send to installation. So they were no help.

I had the Midday Mocha oak installed by Empire Today in the whole bottom floor of our home. They were good and fast but they didn't complete the job. I had two bedrooms, three closets, the kitchen, living room, and the hallway done, but for some reason the guy said he couldn't do the utility room, which was included in the paperwork. And I had everything moved out there but I left just the hot water tank because I was gonna wait and drain it. I'd have it shut off when they were ready for me. So I could just unhook it. I called my rep who then said, "We'll take care of it and reimburse you." I haven't heard anything from anybody else since then.

Empire Today's had a good sales rep and I like their cost. I had them install carpet all throughout the house and when their sales rep came in, he said their installation team would move everything. But when the actual team showed up, they said they were only responsible to move certain things so we ended up having to move a lot of furniture. Other than that, the installation was smooth for the most part and the flooring is amazing.

Updated on 10/24/2018: As of today, 10-24-18, the Dallas customer Service rep (Megan) called to tell me they are doing nothing to address my concerns and the inspection report has been altered by the initial inspector (Kieth) to show me at fault and not them. Also told that there was no such thing as a third party inspector. Empire Today are liars and have no place in this industry. This is the worst by far customer service nightmare I have experienced ever!!!

The installers were late and stayed at my house until almost 12 am. The grout was sloppy and incomplete. When I called them to fix it they jerked me around. Again don't do it, hire a professional. They are not!

I had good experience with Empire. I looked them up, they were good, and they did a good job. They put in linoleum flooring in the kitchen and a carpet for the living room. I enjoyed what they did, and I was satisfied with the work. I will recommend them.

We love Empire Today. We had some carpet installed and our experience with them was great as always. We have used them in a couple of our townhouses, and then one of our rentals, and our home before this one, and they've been really great. The installation process was great as well. We have a two-story family room. We had the carpet installed, and my boys thought it was the best thing to watch the installation. So, they were out of the way but still got to kind of be a part of it. So, it was fun. Go with Empire Today. We will definitely continue to use them.

I have had experiences with other flooring brands, but Empire Today has been around for a while and I wanted to see what kind of experience I'd have with them. Their price was less than the other places I checked and their salesperson spent a lot of time with me and we went over all the products that he showed me. This vinyl one was the last palette he had and it was the color that I was looking for. I had laminate floorings at another house that I lived in and my main thing was scratched, and he said that the vinyl flooring wouldn’t scratch as easily. I had them installed in the downstairs room, living room, and dining room area.

I posted the problems I've been having with Empire Today here on this site but haven't gotten a thing resolved because they DO NOT RETURN messages left on their voice mail. The Laminate that was sold to me was recommended by Empire Today for living room, dining room, hallway, bedroom and the KITCHEN all on the first floor. Buckling of the laminate began a few weeks later throughout the first floor with major problems occurring in the Kitchen where moisture caused the laminate to curl up along joints. Guess what? The laminate isn't even water resistant! It shouldn't have been suggested for the kitchen at all. Very poor product overall and no recourse to have it replaced. Next step, Better Business Bureau - left my last message today informing them of my decision.

Do not do not do business with Empire, by far the worst company ever. I had hardwood installed June 25, 2018, after 6 different times coming out, the last time September 12, 2018. The hardwood is chipped, high low pieces, butt ends have gaps that they used fill and it goes on & on. I was continually told that Ihor & Peter would be out to finish & do repairs, as they were here twice & the only ones that knew what & how to do hardwood. They were here on July 31, 2018, again on August 9th & did not finish repairs.

The price that the salesman quoted us was a little high. We didn't check with other people at that time but when we did, we learned that the quote was a little high. Also, Empire Today should send a care package after the floor is put down. We called them and they sent us some instructions on how to do it. But it would really be nice if they could give some free packaged solution to clean with. Nonetheless, the installation went fine. We had laminate floors put in the living room, the hall and the bedroom, and the product has met our expectations.

Empire Today installed carpet in my living room and hall. I've used them before and this is the third year. Their people were good to work with. They were on time, clean and they cleaned up. I’ve had the carpet for eight years now. I have four dogs in the house and the carpet is still holding up. I’m very happy with it and I would recommend them.

We had Empire Today put vinyl planks in our kitchen and hallway, and we had a rug put in our living room. We wanted to try it for the pricing and see if the pricing was right. The installers that did our kitchen floor did a fantastic job. Our new flooring's color is great and the cleaning is perfect. Everybody compliments about how nice the floor looks. I’m really satisfied with how it came out in the long run. I’d recommend Empire. At first, I wouldn’t recommend them because the first time they called with the carpet, the people that they said would come that day didn’t show up and I had to reschedule my carpet. But they had called back and rescheduled for the rug to be installed by somebody else.

The sales representative came out and sold us the flooring, we scheduled the installation for 2 weeks out. The installer came out and gave us a 4 hour window and showed up at the tail end of the end of the window and stayed for 10 minutes. They suspected asbestos tile was present due to the year our home was built. That was completely understandable, but why hadn't the salesperson told us about this issue? He did the same survey of our home as the installer and if flooring is your business, shouldn't you be aware of potential issues that could have been corrected prior to the installers arriving, especially with an installation date two weeks out. Once the asbestos was tested and abated, we called the salesperson again to schedule the installation and he assured us they could come out the next day to do the installation and with his insistence, we called the home office to schedule the install for the next day as well.

The sales rep Lynda ** came out to measure my home and show flooring/carpet samples. She completely mis-measured everything, which caused the installers to have to spend more time re-measuring. They had also run out of material and had to come back a different day to finish. She GUARANTEED the vinyl flooring to be done in 1-2 days and the carpet 1 day. We told her that was fine and they can start work on Wednesday 10-17-18. We again asked if they will have everything completed before the weekend, and again she GUARANTEED that the work would be done before the weekend.

I had Empire Today install some wood floor. I had a good feeling about them. They came in and did a nice job with no problems. The floor that I wanted was too expensive, so I had to go with the next best thing, and that was the wood floor. It looks nice.

Empire Today was wonderful. They were the first people I had called, and I was satisfied. The two guys that were here last week were fantastic. They were very good, kind, and tactful. I had laminate put in in the living room, dining room and bedroom. I had this laminate in my kitchen before, and I like it. So, I got something that matched it. I love my new flooring and it is easy to clean.

We bought this place a year and a half ago and the carpet was worn out and I didn't realize it was that far gone. I even put up with it for a year. When the salesman from Empire Today came, he was helpful. He brought in different types of carpets which my son and I looked at. I wanted something that wouldn't be so plain and if kids got something on it, it wouldn't show up so bad. So I chose the beige carpet. It blends in with everything that I have. I had carpeting done on my master's bedroom, closet, and the hallway. I also had carpet installed in my 17 x 25 living room.

Be more careful with Empire Today. We were selling a rental property and we wanted the flooring done. We called Empire Today and they said they could have the carpeting installed right away. The sales rep came to show the samples and we picked out what we wanted then he gave us the price. But when the flooring came, it didn't match to the sample that was in the book. It was almost a creamy white, like vanilla, whereas the one we picked was a deeper brown. But when we called Empire Today, the salesman said it was the one we had picked. It was too late to do anything about it. The installers were very good though. They came in, did their job, cleaned up and left. Nonetheless, we put our confidence in the sales rep but bottom line, what we got wasn't what we wanted.

I’ve used Empire Today before and I like the way they work. This time, I had a linoleum plush rug installed and it was a good experience. I chose that product for its color and I like it.

I have a lot of dogs and with the ceramic tiles installed by Empire Today, we don’t see as much of what they do. The tile flooring was installed in our family room, kitchen, and hallway. It was a big disruption for the house, so we liked that Empire could get the job done quickly, and they promised it. It was done within a week. We also had a couple other quotes and Empire's was right in the middle, but they had good service. I was impressed with the people that did the work. They were very good.

My sales rep. John ** came out, he was a very nice person. Set up my appt. For Oct 6 am due to regulations in my complex. The day of my appt I get an automated call. My appt is scheduled for the PM. I immediately start calling and speak to representatives that only want to give a first name so I spoke to Laura, my husband speaks to Daisy who hung up on him. The contractor arrives at 1:30 PM. Tells me it's too much work to be finish by 4 and leaves. I call to cancel altogether and get Ms. Daisy on the phone. Speak to her about hanging up on my husband and then ask for a manager or supervisor.

What we picked out was something that we could afford, and that's the reason we got it. They were supposed to do our hallway, but they didn't have enough material to do it so they had to come back extra time. Also, the only thing I disliked about the living room is I see some little parts that are sticking up. But we won't be alarmed about it until it comes up. Overall, it's beautiful flooring.

I have been very pleased with the carpet I got from Empire Today, and the installers were fantastic. They carpeted the entire house with the exception of the bathrooms and the laundry place. And then, I went ahead and put the tile in that but they ran the carpet up. They put the strips over between the carpet and the tile. They got here and they worked all day. They didn't even take a break, and I was really surprised. When they left, I gave them a tip of $100 because they did such a good job.

Empire Today advertises free estimate. Rep charged me $50 to provide estimate to my insurance company. Rep said $50 was refundable in l did not choose to use them. I decided to go with another flooring company. I contacted Empire for reimbursement and was told l should have contacted them 3 days after estimate was issued. I feel Empire poorly represented me and their company. They failed to provide me correct information to make an informed decision. Feel ripped off. Will never refer or use them again.

I did not expect Empire Today to respond and resolve the issue so quickly. I got my advance amount refunded. Thanks for taking care of this issue.

I decided to purchase carpet from Empire because of the convenience of having samples brought to the house. Sales rep was pleasant, and my carpet was scheduled to be installed on the 18th. On the morning of I got a call saying my install would be in the afternoon. Late afternoon I get a call from the installer saying he's been overbooked and won't be able to make my install that day. I agreed that he could come the next morning, which he promised would be first thing at 8:00.

So we had carpet installed this September, it has been a nightmare ever since. I had doubts when they first asked me if the carpet was what I picked out, I said it felt like kinda crappy carpet. Not like the sample that was shown, but I thought ok maybe with the padding down it will be better, boy was I wrong! I should have went with my gut and not even had anything done. The installers were very nice, but I felt like they were in a rush to get to their next job, they left and said they would be back to fix a few things when they were back in the area aka the translations of the carpet from the tile flooring. So he used masking tape to hold it down till he came back out, no biggie. I feel like everything was left not finished and was told that to fix it right is extra.

Salesman was a great guy. I called to confirm Installation the night before and again the am of. I was told that my carpet would be installed between 1-3. Sadly, it was a no show. I took off of work, removed all of the furniture and took my dogs to boarding. I was told by a “supervisor” in the call center that Friday I would be the first instillation and she promised to email me her contact as soon as our call ended. That didn’t happen and the 9 am install I was promised is now a 8-6 window. I hate to write a poor review but I would not recommend Empire. Robert the salesman was a class act but the service after the sale is very poorly run. The installation department is like The Wizard of Oz, no one can speak to them or question them. Empire advertises so much that I guess they don’t need to satisfy customers. If I could give zero stars I would have.