Empire Today Reviews

Sales was great, installers not Empire employees, they complained about putting in sub floor I paid for. When floor came unglued less than a year later I was directed to another company/person hired to handle complaints. She never answered the phone even after I returned her call within seconds. It took months and phone tag with 1 person to get a date for a man to come look at it, then weeks for another who was suppose to repair the floor only to show up (after I moved all the furniture from the room) and tell me nothing he could do. He had the same neter the first man had, the first man took video, measurements etc. The repairman sliced the seam at the door flattened the bubble and left. The bubble returned immediately. The floor crackles due to the glue not adhering. Not sure why they glued it anyway. My bathroom was not glued and is fine. They are not a local company only the salespeople are.

Empire Today installed two hardwood floors upstairs. The rep arranged the whole thing and did a great job. She also had a very nice approach. Then the two guys that they sent were excellent and did exactly what had to do be done. They did an excellent job and I'm very pleased with the floor. I recommended Empire to at least 12 different people.

I had Empire Today install $2,000 worth of laminate flooring in my bedroom and it makes my room look bigger and cleaner. The installers had to come back and fix it though because it was puckering up. Empire Today is pretty good, but they could give you better bargain.

I had Empire Today install laminate flooring and everything was fine. The people were wonderful and they cleaned up after themselves. They fixed everything that they had to fix after putting the molding down because they would hammer the molding and then the top part would pop out. I love the flooring itself and it's easier to clean than vacuuming carpeting. It’s also easier to either vacuum it or do a quick dust mop. I can dust it really quickly if somebody happens to be coming over and I need a quick fix.

First, the pattern on the tile has splotches of white on it - the sample we were shown did not have any white. It looks like someone walked on the tile with white paint on their shoes. Empire Today refused to do anything to correct it. Second, the threshold that was placed at the bathroom door does not match and was about ½ inch high - it’s a risk for tripping! We tried 7 times to get Empire Today to replace it. Customer Service was not helpful at all! I finally had to contact BBB and they got them to refund some money so that we could have another company fix it. The carpet they installed is very nice.

We had used Empire before on the first ground floor apartment and we didn't have a problem. They were very reasonable throughout. Recently I had a carpet done upstairs in three bedrooms and a corridor. My only concern was when I asked the guys who came in with the carpet to fix the flooring. It was supposed to be all put in a report. The floor seemed to crack a bit at times, so I had asked if it would be a problem and if it could be fixed. The initial rep said it shouldn’t be a problem and that it would probably be a little extra, which wasn't a big deal compared to what I wanted done to one of the bedrooms.

I got hardwood floors installed by Empire Today in my Kitchen and dining room. It was installed in one day and the guys who came out were great. I went with them because of their "Buy one room and get the other room $50" advertisement. The flooring is great and it is so much cleaner than a carpet. Go to this company because they are wonderful.

I had two issues with Empire. Pricing issue - The representative gave me a price that was not the same when the installers came to complete the installation. When I spoke to the customer service rep he was rude and I had to speak to a supervisor to get the issue resolved. When the installers finished, they left the bedroom and closet doors uninstalled. They said they cannot fit. Now I am stuck getting this fixed. When the representative first came in he did not mention anything about this. This is not right to do to customers. Have I known this I would have not used you to start with. You refer to the contract that is 12 pages to say it was mentioned in the contract. You try to protect yourself vs. taking care of your customers. I know that I will never use you again and I will never refer you to anyone else. If there is a rating lower than 1 I would have selected it. 01/18/2019.

I have a rental away from my home and the carpet was shoddy there and Empire Today dropped a new carpet there for me. One complaint I have is the bank that they deal with, Wells Fargo but as far as Empire, the lady that came out here that sold me the carpet was nice. She was polite and we had the thing done in less than an hour. Then, the people that installed it were prompt. They came out and did an excellent job. The price of it was a little bit high, but the idea is it's in a rental. With a rental, when you've had it these many years, you're pretty much in between each tenant. Tenants usually stay between two to four years and you gotta pull the carpet out every five to six years. It's just the maintenance on it. Other than that, I'm really happy with this company.

I had someone from Empire Today come out to measure the room to give me a price on the carpeting and I never got a straight answer out of them. They took the measurements and asked what I wanna pay for it. I said, “I’m asking you what it’s gonna cost me to get this installed.” And the rep gave me some astronomical price about it. I said, “No, no. That’s crazy. I’m not gonna pay that.” She said, “Well, what will you pay?” I said, “I’ll call somebody else if that’s what your offer is.” The rep said that they're accepting offers and asked me what I will pay. I gave her a price and she took it. I should have went $500 cheaper. It was just a bad experience. It felt like I got taken advantage of and I’ve used Empire before. I used them when I lived in Los Angeles and I never had a problem there. I’ll just call somebody else, somebody who’ll give me a straight answer.

I've always had Empire Today. They've done a nice job and they were fast. I know they have to work with outside companies and I had some problems with that which was frustrating. I had the flooring done on three different occasions. One of them was great and the other one was saying something about the floorboards needed to be completely replaced. I sent in two other people and there was a huge difference, like a couple thousand dollars difference. So, I wasn't happy with that. The other time, I had hurt my back really bad and I had to run to the chiropractor. The contractor called me and said he was done and he wanted me to get home. But when I got there, he hadn't cleaned anything up. So, I was irritated. There were other problems but Shane, the sales guy, followed through on stuff, more than he was required to. He made sure that I was happy. I really like him. I wanted to finish the rest of my house and I'd get Empire Today again.

If I could give 0 stars I would. They are real great during their "sales pitch"- promising licensed/bonded installers, quality work, professionalism... We spent $7000 on laminate and about another $5000 on carpet- which is a lot of money! But again, we thought we were paying for quality. The install occurs- a requested change I put in was not made in time though I was told it would, and was also told we had room in our approval to make that change without any out of pocket costs. I had to spend hours back and forth getting it corrected. It took 2 more days for the installer to obtain the product after he complained he had to keep driving down to San Diego for nothing to try and obtain it.

Salesman did not know the scope of work and said it would be no problem to install the "luxury" vinyl plank throughout our home. Two independent contractor installers did not want to do the job. One installer made a 3-4" cut in my carpeting for some reason. It has not been repaired. So far we have only received a partial refund. We were looking forward to an update in our home. Had to cancel the entire job.

My entire home flooring was done by Empire Today. Total cost over $12,000.00. I love my carpet and new tile. When the installers of the tile were ripping up my old tile, They did not seal the rooms well enough and the temperature outside in Florida was hot, so I had the A/C on. Needless to say, there was a ton of dust all over my home. I was very upset over this and I told the installers that if I had know it was going to be this bad, I would never have had the new tile installed.

The salesman from Empire Today came out to the house and measured all up and prepared us for what we had to do. Then the guys came in and put a laminated wood floor on the great room of L-shaped ranch. It turned out great. They came back to do the carpet but they said they couldn’t do it because we didn’t move enough furniture.

Empire Today installed laminate flooring in the hallway and the bedroom. It is the type of floor that I needed for me to get around as I am in a wheelchair and agitated. So far, everything looks beautiful. Plus, everybody at Empire was wonderful and they were very neat. The job was well done and if anything ever comes up, I know who to call back.

The carpet installed all over the house by Empire Today was for my wife, but I didn’t get the right deal for it. I found out that they put some used carpet down on my living room floor because it had a spider on it. Also, I recommended Empire to my daughter and then they told me that they would send me a gift card, but they never did. Now, I wouldn’t recommend them to anybody.

Updated on 01/24/2019: The issue has not been resolved. I have not been contacted by Empire Today for a resolution. I spoke with Turk ** less than a week ago. He was only inquiring as to whether my husband and I were going to proceed with 2nd redo and accept the potential consequence this redo could result in the flooring being worse than before. I cannot receive a guarantee or confirmation from Empire Today that the flooring would be redone to my satisfaction but again only within industry standards.

Don’t make the same mistake I did by choosing Empire Today for carpet. It starts with the sales representative who will lie and tell you everything you want to hear. After purchasing carpet, the company stood me up and didn’t show up to install my carpet the first time. Left my wife sitting at the house for 2 hours before calling me telling me they weren’t showing up. Second time to install carpet the installers showed up started taking up my carpet & pad. 2 hours into job the installers call me to tell me there’s a large cut in the new carpet and they can’t install it. So now it’s been 2 weeks before getting more carpet to install and I’ve had to take 3 days off from work to get one installation of carpet. Lost money and time from work, this company gave me a lousy $100 discount that I have never seen. Do Not Buy from these folks, terrible service and customer service should be fired.

I had carpet installed by Empire Today in the living room, family room, and bedroom. The whole installation took a while, but the experience was good and the new flooring was okay. I like the color of the flooring too.

The flooring from Empire Today comes in a roll and it looks like wood, but it's not. It was installed in one bedroom and a bathroom. But, I was supposed to have two bedrooms done. After the carpeting was taken off in the other bedroom and the installers saw the 8 x 8 tiles, they wouldn't touch it. It was the one floor that really needed to be done. And I just wanted them to put the new flooring over it, but they said they couldn't do it because it could be asbestos. Those guys were really nice, but they didn't know anything. Also, I can't find anybody that can tell me whether it's asbestos or not so that I can get that bedroom done. Other than that, I'm not having any issues with the new flooring.

I had Empire Today install carpet in our family room. I liked the color of the carpet and I was impressed that they had next day service. I checked with Home Depot and theirs was two weeks until they ordered the thing, which was something that I didn't need to do at my age. Empire Today came quickly and installed the carpet. They are a good company to use and I was very satisfied with my experience with them. I would use them again.

I was very satisfied with the whole project Empire Today did for me. I had them install hardwood flooring in my dining room and kitchen. The young man who came was very nice, polite, and responsible. He took off some of the tiles that were on the floor and he checked out and measured everything. He then started cutting up the flooring and putting them together. I built a closet in the dining room and he had to go around and inside it. He did that with no problem nor complaints. His measurements were also perfect. When he was finished, we checked everything and his work was excellent. The whole thing was of good quality and it was for a good price. It has been down here for a few months now and people have walked on it during the winter and summer and I've had no problems with it.

I used Empire Today three or four years ago, and back in April, I had them install some carpet in all the three bedrooms of our home. The installation went very well and I love the carpet. I would recommend Empire Today.

We had to have our guest bathroom floor replaced. We had original tile from when the house was built. We decided to go with Empire and have them install vinyl. Installation day came and went without incident. About a month later we noticed the edge of one on the vinyl tiles was lifting. This led to two tiles lifting. After finally getting in contact with someone from Empire, a repair was scheduled. I took a day off of work to wait for the repair as we were given a time frame of between 8 am and 6 pm. At 4:00 pm I was still waiting as no one had called. I left several messages and sent emails as well.

I hired Empire to do a vinyl install. The contractors they sent out a month later did a horrible job. Not only did they go over the time of the install by almost 2 hours (I have HOA rules no construction after 5), they left all their mess. I came home to shards all over my floors, nails, fragments, etc. all while holding my crawling baby and dog by myself. The dog ended up with bloody paws, my baby was cut on his hands and feet while I was rushing around trying to vacuum up the mess. The installers just watched and offered to help. They then had the audacity to ask for a tip before they left. I was so busy cleaning up the mess and tending to my family I didn't have time to go over the completed work before the installers abruptly left after I refused to tip them.

The people that I dealt with at Empire at their office was very nice and kind. In July 2018, when all the installation was going on, I wasn't home. My aunt was here with my mom who had ovarian cancer. I had my mother and my aunt down in the boy's bedroom that was kind of barricaded. They couldn't move and get out. My mom didn't have air. I thought that the installer could have been a little more pleasant. The installer was my biggest issue. It was quite obvious that mom wasn't well when the installer came. My mother passed away in October and that was when Empire made a mistake of calling me and asked how did I like everything. They did the steps and there were nails in the steps, that my little guy, as he was climbing up the steps, cut his foot. And there were two lumps.

The price that Empire Today gave me was lower than the other companies and I had them install carpet in three bedrooms, the hallway and the living room. I used three different colors and it took the installers between five to six hours. They did a good job and what they did was excellent.

I learned my lesson well, and I will not use Empire today in the future, because when I needed a small repair (small 1 inch patched), and because they are not here locally, they told me it was going to cost $250. So not a happy customer.

Empire Today got the carpet done in the living room hallway, carpet in the main bedroom, tile in the master bath, tile in the small bath, linoleum in the kitchen and hardwood floor in our den. All in all, they did six of our rooms but we’re having trouble with the living room. The backing is coming away from the carpet and it’s making it tear. It looks like it had a seam. We’ve been calling them for two months now and they've sent somebody out twice. The last guy was here on Thursday and he said that he’d have to do the whole hallway again. He said that they’d get in touch with us but nobody has ever gotten in touch with us. We never had any trouble with Empire until now. In fact, we even referred my sister to get it and they got it in their room. I’d recommend them again if they call us back about our carpet.

I have Empire carpeting installed throughout my condo which we purchased in 2016. Due to some wear by the previous owners, I had Empire come out in 2016 to replace the carpeting in the master bedroom and on one set of stairs (15 stairs) from the front door up to the living room. Fast forward two years later... The carpeting in the master bedroom is buckling in a few places, and the carpeting on the stairs is separating on each stair since it was apparently installed in two pieces on each step.

Last June we had laminate and carpet installed in our home. The laminate installation crew were awesome and our floors look beautiful. The carpet installation crew was another story. Walls in one of our bedrooms were damaged in 5 different areas from the carpet installers. Called Empire and sent them pictures and they gave us a credit of a $150 to fix the wall. They did not bring our baseboards which we ordered for the whole house so another crew had to come out to install them on another day. These guys left stickers just thrown around the rooms from the baseboards they had peeled off. Very unprofessional.

Based on their reputation, I got Empire Today's services over other companies. I had them put down a lot of beige rugs in our living room and bedroom as well as in my business. Their installers did their job and were neat. The rugs are good and I like them. I'd recommend Empire Today.

I contacted Empire Today in order to receive a FREE estimate. To most, this means they will leave you with a quote (whether written or emailed) on company letterhead. An estimate should include pricing, breakdown of cost and an expiration date. The first salesman told me he could not leave a price without a downpayment. Stated this was "Company policy". After numerous phone calls and complaints, they agreed that this is NOT company policy and that they could absolutely provide a quote in writing.

Back in February, I had purchased carpet for my entire house. I used half cash and took advantage of the zero % interest for a year. Because we were happy with the service we decided to have Empire come out again in April to carpet our basement that we just finished. Then my mother-in-law bought a new house in August and my husband had Empire come out to her house and install new carpet as well. She had opened a Credit Card as well.

Horrible!!! They cancelled on me 4 times. Yes, four times, and then they issued partial refund to me. Yes, you are reading this right, partial refund. I lost 2 days of work and 2 days of holidays and they did not care about that. I have never seen a company that treats potential consumers this way. Just horrible. I figured that there are local carpet companies who treat you much better, are cheaper, and do the work better.

I've used Empire Today before in other buildings and they usually do a half decent job. A year ago, I got the wood floor and had them put it in my kitchen and dining room floor. I’m not happy because it was down only for a few months. I called them back because I noticed there was buckling in one area in the dining room. They sent somebody out there and this guy was trying to tell me that it was water damage. I said that it would have been all over the floor and not just one spot. He said that was what he was gonna recommend. When I called Empire to talk about it, they told me that he was their expert and that if I wanted another opinion, I would have to pay for it and have them come and write something up. In case it was something different, then they would still have to take it into consideration and decide whether or not they would fix it.

Vinyl floor was to be installed in my basement. My concerns, 85 yr old home, asbestos tiles, new sewer line recently installed. I was assured by salesman, Sam, no problem. Day of install, I was called and asked if anyone had been in touch with me... No one had. Trey advised me, based on pictures, that vinyl probably would not work. They sent out Charlie who concurred, and told me Empire's objective was to have me "sign off" releasing them from obligation when the vinyl would most certainly start coming up, creating a situation underneath like "potato chips".

I recently had Empire install vinyl flooring for me. I have decided to go with someone else for carpet. The installation looks like I did. The reason I hired someone was so it would look like a professional installation. When the other company came for my estimate they noticed the new flooring, they did not laugh but were somewhat appalled at the job and installation techniques. Explained how they would have done it and I believe it would have come out much nicer. That being said I am sure it would have cost more but I was hoping for something that look nice.

The sales rep came on time. I picked the carpet. They sent the wrong color. The men that came to install agreed it was wrong. I got a report number with promises of a call back that day. No call. Called again. No call next day. Called later finally got someone. He insisted it was the right color. Gave a ton of excuses. Even had the nerve to say, "It would look different when you see whole roll as opposed to a piece." It’s not paint. It doesn’t dry darker. I was on a time crunch.

Do not give this company money. They will not let you out of a contract, even if they tell you they will. I was given 3 days to cancel for full refund of my deposit. They kept extending my cancellation date to give me more time to decide. I decided not to use them. When I called to request my deposit be returned, they refused. The customer service representative lied over and over and over again.

I had laminated hardwood flooring installed everywhere there was carpet on the first floor and the second floor. I purchased from Empire Today since it is a known company. I felt more inclined to use them. Plus they've been around for a long time so I trusted the brand. They have very good customer service too. They were very professional, informative and quick. They came out one day and after the next, in that same week, my floors were done.

When the carpet installers showed up 3 hours late, we should have known things would not go well. We are in need of a minor repair (saddle replacement) which should be covered under warranty and take about 10 minutes max. Called customer service to have repair done and scheduled a date. The installer never showed (not surprised). I have been calling customer service for the last 5 days, no resolution. Customer service seems to be nice but all they do is transfer the call to some voicemail that nobody checks. After leaving over 10 voicemails, still no response. Very frustrating, unprofessional is an understatement!

Salesman showed up on time. Did not have the correct samples. Kept pressuring me to sign the contract. I could only get the quoted price if I signed right then. I was wasting the salesman time, if I didn't sign. Well, I didn't sign. Can I at least see the product you want me to contract you for, BEFORE I sign. Met with salesman again, he was late. This is a vacant house. Not enjoyable to wait for him. Easiest job ever for them. So I signed. I took the day off from work to meet installers. They were late. But worse than that, they didn't bring enough carpet!!! Went round and round with installer with salesman with office in Stoughton. They wanted me to let the installers go ahead with what they had. They would come back and finish.

We had Empire replace foyer 2 bathrooms and kitchen 3 yrs ago. Absolutely dislike kitchen floor. Had I been informed about moisture/water on floor I would have went a different floor type. My dishwasher had a leak and ruined my floor. The boards are greatly separated. Empire would not stand by and help/discount new flooring.

I had Empire Today install laminate flooring in my bedroom. They have done work for me before, so I decided to go with them.

Empire’s rep, David **, came out to give me an estimate. He brought a few samples. After going through the samples I was still undecided. I told the rep I needed some bigger samples. He said he would try to get them, but that I should schedule a installment date because they are backed up. He told me I could always cancel and get my refund back in full, but to contact him so get the full refund of $100 otherwise they would charge me 15% of my refund. He never sent the samples... After making numerous calls he Promised to come out again and never did. I keep getting texts for installation. Today when I called and spoke to someone to cancel she said they would charge me 15% of my order, not deposit, which would be over $600. Beware of this company and their charming reps. I asked to speak to a manager and she told me there was no one else to talk to.

Very disappointing. Cleared my schedule to have them come out and measure my house for new flooring. So I made an appointment online from their website. I was sent a email with a job number and date and time for my appointment. I did have other question I needed answered so I called to have them question answered and wanted to just double check appointment which the customer service person confirmed.

Not once but twice, this company was supposed to come give us an estimate for flooring for our home. On the first evening they were supposed to be here between 7-9 and at about 8-8:30 someone called and said the representative was sick and couldn't come. Of course this really put a bad taste in our mouths. I received a call from someone wanting to make it up to us. Offered $250 extra off of our total. I continued to tell her that in my experience if you start off business that way you usually end in that manner. Against my better judgment, I allowed her to reschedule our estimate because she promised she was going to speak to the supervisor in our area and be sure they only sent the best representative out and that they would be sure to show up. She put me on hold and said returned to the line and said she had spoke to the supervisor. And he himself would be coming out and was definitely available at the said date and time.

We recently had a laminate wood-looking floor installed in the family room, dining room and all four bedrooms. Empire Today did a good job with it, and we love the way it looks and the way it cleans out. Where they put it in is absolutely gorgeous, and it's lightened up the house a lot more than I thought it would. I have COPD, and I've been prone to having pneumonia. Now I can breathe better and I'm not afraid of having to go to the hospital every time I turn around. Plus my daughter, who has all kinds of allergies, is not sniffling and coughing around as much either. The house is cleaner now than with no carpeting.

Empire Today does a good job and we're happy with what we got. We got the flooring with that new wood-look and we like it real well. The installers were decent too and they seemed to do a good job, except for one piece that buckled up on the edge of the carpet. That happened because of the carpet and that flooring, and they had to come back three times. But they used some heavy-duty glue and finally got it glued down now. So it's just fine. That was also the only thing that was out of line.

The installation crew did not show up on the day scheduled. We were not contacted with a request to reschedule. No notice of any kind was given. When contacted, the customer service representative responded with false claims that calls were made, and texts and emails were sent seeking to confirm the installation appointment. He claimed that our failure to respond was why crews did not show up. Now, we all know that each of those mediums of communication are quite easy to verify. Without question absolutely no effort was made to contact us. Dishonesty compounding poor service!

Our salesman was not well versed on what we were to expect for installation day, nor was he very knowledgeable about his products. There was an issue with the stairs in my home due to the fact we were sold the wrong product for our needs. We were told to choose something else by the installers. We tried to do that, however, the sales rep won't return the phone calls and neither will a customer service manager. I am fed up with this company!!! We will NEVER use them again and I will ensure that I tell everyone I know when they want to purchase new flooring.

I ordered flooring for 2 rooms. The salesman for Indianapolis, Kyle, called several times trying to get an appointment as soon as possible. He finally came out and measured and showed me some samples and pushed me towards one sample which I ended up ordering. He looked at the floor and told me that the old layers of the floor needs to be taken up and leveled before the new floor can be put down. I agreed with the price and set up the appointment to have my floor installed.

If you value your time, reconsider. On three separate occasions, I took leave from work and declined an overtime opportunity to wait on carpet installation that was rescheduled. It is a horrible look for an employee to repeatedly request time off on the same issue and prevent another employee from spending time with their loved ones around the holidays. The installer stated my carpets must be installed first thing in the morning and could not accommodate an afternoon request because of the size of the project - four rooms, closets, and hallway - but mentioned I could leave after signing the paperwork.

I needed living room carpeting. A friend told me about Empire Today and I bought from them. They took the old rugging and cleaned up. The product could use some improvement on some spots around the edging but other than that, I am 90% satisfied with it. I enjoy it very much, too.

A coworker recommend me Empire and we got the waterproof laminate for the whole house. It was installed in four rooms – the living room, the kitchen, the hallway and the laundry room. The product went above my expectations. The house looks cozy now and it's easier to clean the floor. The best part of the experience was the team that Empire hired. Most of them seemed to be Brazilians and some of them barely spoke English but they had somebody to guide them through. And they were all very professional, polite and respectful. It was an amazing experience because they did everything. I had nothing to do with the floor. They even sent me a housekeeper. I would recommend Empire Today.

We had a leak and had to have the tiles removed and replaced. I got carpet and sheet vinyl from Empire Today. We had them do the installation in the living room, kitchen, dining room, three bedrooms, and stairs. The installation got done in four phases. The living and dining room was done in phase one, the sheet vinyl was done in phase two, and my bedroom and walk-in closet was phase three, and then the upstairs was phase four. But everything was going wrong during phase four. I originally was gonna have the same carpet throughout the house. It was the end of the year, so Empire quit carrying the one product. They thought they had enough but they didn’t, so I had to switch carpet. But it worked out okay.

They were suppose to come install carpet and vinyl on my stairs, and the entire upstairs of my house. I was supposed to get a call this morning to give me an estimated time frame. No one called me by noon so I called to make sure they were still coming. I am a housewife, who has been home all day, with her phone in her hand... When I spoke with a supervisor, he just kept telling me that there was record that they called multiple times and even knocked on the door and no one answered.

We had Berber carpet installed and within one week the seams began coming apart and unraveling. When I called they said they would send an inspector. When no one showed up in the allotted time- I was told it would be between 7 and 8 pm and the inspector was the original installer. I asked for a management inspector and had to wait over a week with several reschedules. Checking with other carpet companies who came to look at the carpet (for a fee) I was told that if the glue is not hot enough then the carpet will unravel at the seams. Checking with carpet companies in South Carolina- I was told the same thing.

I recently wanted to change flooring in our home and decided to go with Empire. Then a few days later my wife had an accident and now I'm paying medical bills. So I called to cancel my flooring and nothing but runaround. I've made several calls and it's been a week and a half and nothing. I've told them I need to cancel this and I'm not getting any help, they told me it was a commercial job, which I'm a residential home not commercial. So I was told they had to email that dept not call them which is weird. They told me they couldn't give me a phone number to them, that I had to wait 'til they received their email and I would be contacted. Well guess what - still waiting and no help, this has been a horrible experience I wish someone could help us.

Updated on 01/04/2019: My previous post last month was in regards to the terrible wear of carpet only 18 months old. While someone reached out quickly and persisted in reaching me, I am not a satisfied customer. There were all kinds of manufacturer' warranty guidelines. 1. No stairs... The bulk of my carpet, say 90% was stairs. 2. Professionally clean carpet, their choice of carpet cleaners. (MY DOLLARS.) And maybe the ten percent could be considered. However, my walk in closet shows the same wear as the stairs. I declined submitting a claim. So the attempt to make me a satisfied customer was fruitless. A -for effort, F -for results.

I have seen Empire Today advertised and I had a lady at work who said they were awesome which led me to use them. Their sales rep was so knowledgeable and great with what he did. The color and the grade of their products also made me go with them. They installed carpet in three of our bedrooms and I like everything about the carpet all the way around. The experience was fabulous, including the salesman and the people that came and put the carpet in. I know that when I get ready to do my flooring, I will call Empire again.

We've had Empire Today install rugs in three bedrooms and in the living room of our house. We got them twice already now and their products are pretty good. My wife and I like the flooring that they had installed.

I used Empire a few years ago to do my carpeting. And this time we had our bathroom floors done and I like it. The installers were also very polite and gracious. They were really good people and I was really pleased with them. I would show others my floors, and that would speak for itself.

The process to get my hardwood flooring done was very rough. I’m 72 years old and I had to clean out my rooms. But in terms of the actual installation, the first crew from Empire Today was all right. The second crew was Spanish so it was a little hard to understand them. But other than that, it was fine. The flooring is very nice and I like it. It’s what I expected and it's very nice to keep up. I would tell others to go with and use Empire.

Empire Today did the flooring of the kitchen okay, but they couldn't do the hallway. When the salesman came, he didn’t tell us that there might be a problem on the bottom of the flooring because there might be asbestos. They said they couldn't do the job after the workmen came two or three times. I was pretty fueled about them when you try to schedule, take off of work and cancel stuff around to give them their space to work, and then they tell you they can't do the job. But nobody would tell you that there might be a possibility before they do the work. So, I wasn’t too happy. They kept scheduling and rescheduling and saying it was done, and then they wouldn't show up.

We had Empire Today put carpet in our basement. They only had three carpet choices though - a dark green, which I used to have for my kitchen, a dark brown, which I already had, and the one I picked, which I wasn't too particular about but I had to have something put down. The fellows who did the installation were nice and did a good job. The carpet is nice and clean.

I have dealt with Empire Today in Luna before and had a good experience. They were faster than the other brands. I didn’t have to wait six weeks for them to come and measure. I also didn’t have to wait six weeks for them to come install. The carpet was for a rental property, so I couldn't leave it open for six months waiting on the carpet dudes. Empire installed the carpet in the family room and the installers were fantastic. The carpet looks great. The couple vacuums I did on it before the tenants were fine. In our other units, the similar carpeting is holding up great, so we're good.

I got my carpet from Empire Today because they had an A+ Better Business Bureau rating. I dealt with two different sets of people. There was the guy who came where I had to select the type of carpet I wanted, and then the installers. They were great. They worked hard and made sure I was happy. They didn't piss around and I'm extremely satisfied. I would tell friends to go to Empire.

I’ve been having quite a bit of work done around here and Empire was good with the carpet installation. It was better than what I had before, especially when it came to the stairs. I was impressed with how they did the stairs. Their professionalism was good too. I stayed out of their way and they stayed out of mine. They did a good job and I’ll recommend them. In fact, I recommended them to the lady across the street from me. I’m also working on trying to get one room cleared out so I can call Empire again.

I had a great experience with Empire. Their pricing was better than the other companies, and their salespeople were very knowledgeable. We had the tile and the carpet installed. Everything went right on time. They got done pretty good. They came back because my husband had a issue with a part of the tile, and the way our house was built, it wouldn't do. They gave us a credit then, so it worked out perfectly. Other than that, it went very nicely. Everything was fantastic at my house, so I refer Empire a lot.

Avoid Empire Today at all costs if you expect to have a warranty! I have laminate flooring from them that is supposed to have a lifetime warranty but after 6 years it is delaminating in multiple rooms and the laminate planks are also separating from each other. I cannot get anyone to respond from the Seattle office unless I reach out to the corporate office on Facebook.

I liked the way the laminate flooring looked and we had it installed in the front room and the hallway. The price was decent and I’d tell people to try Empire out and see what they think or get a price from them. Every price is different and it depends on what they’re looking for. The only problem I had with Empire Today was the first guys who came out. Empire Today doesn’t have their own crew so they hire people out. And the guys who came out the first time wanted the money upfront, before the job was even started. This one guy just sat his fat butt down on my chair in the kitchen. I wasn’t home and my lady was freaking out.

I had some carpet installed in my two bedrooms and my living room by Empire Today and they did a good job. The reps I worked with were nice. I had asked questions to make sure I'm doing the right thing. I didn't wanna do something and regret that I didn't do the right thing. They explained everything to me. The people who came in and installed the carpet were friendly. The people at Empire are good to work with. And so far I like the color of the carpet and the pattern they got on is really soft. You could just lay back down there and sleep. In fact, I don't let anybody walk in with their shoes on. We walk bare feet on it. I'd recommend Empire to anybody.

Our experience with Empire Today has been horrible from the salesperson to current issues. The salesperson was VERY pushy and tried using high pressure tactics, we had the salesperson here on a Friday and he kept making prices saying they were only good if we had them install the next day. We agreed to what we wanted because they did have a good price even though we couldn't wait for the salesperson to leave our home. We paid instantly with a debit card and they were to come the next morning to do the install and were promised they would send a couple to move all the furniture and put it back and we were promised they could do our stairs to match how they already are which is 3/4 of the center covered and the wood showing off each side and seamed on the edges.

I got the medium tan carpet from Empire and had them install it in three bedrooms, the living room, the dining room, and the hallway. Two installation guys came in and they were great. I was impressed with them because they were very professional. The carpet is nice and comfortable. But the price was a little more than I expected. It was supposed to be buy one room, get one for $50, and I still haven’t gotten the quote on that but it cost me $360. I was a little surprised but it had to be done, so I went on along with it. They also charged me for the one with the little nails on the edging, but they didn't use it. Also, it’s like the threading is coming loose. Every time I turn around, there are fibers laying on the carpeting and it seems like I'm always vacuuming it. I haven’t even had it in for a month. I’m the only one that’s here, so it’s not like there’s a lot of heavy traffic. But overall, I was satisfied with Empire.

I had Empire Today the the last time, and I was satisfied so I went back to them for carpeting. We called them and they brought out the samples. Everybody was nice. The installers were also nice. They did a good and a fast job and I was very satisfied with them. I've told people I wouldn't get anybody else and that I would go with Empire.

After having my laminate wood flooring for a month I noticed all kinds of scratches. I took pictures and emailed as requested by Empire. They called a week later saying it's not covered because I have cats... They're declawed. We bought this supposed top of the line flooring because of the warranty. IT'S SUPPOSED TO BE SCRATCH RESISTANT!!!

Our first scheduled appointment for carpet installation - no one called, no one showed up! Talked to Customer Service several times for update and just kept being told someone would call me. No one ever did. I then had to call back to reschedule for a week and half out and the morning of the second date I got a call that they overbooked and they unfortunately couldn't make it out. I scheduled far enough in advance - this should not happen. I should have been first on the list given they were a no show the first time. They wanted to come back on Monday - which by the way is Christmas Eve. I canceled the order. I wasted two days waiting for these guys... Unprofessional and unacceptable. I will not be using Empire Today going forward.

We had a risk-free, no cost at home consultation. The salesman measured and was overall nice. Then when we started to talk numbers he became rude to my wife and I. We have ~960 sq/ft and he said it would be $4,600 (3 rooms, 1 living room, 1 stairs). We told him that we wanted to think everything over, maybe get a few other quotes and we would let him know. He told us that we would be wasting Empire's time if we didn't sign anything today and that they would be losing money. We told him we were not looking to sign anything that night and wanted to speak with our parents regarding the purchase (we are new home buyers). He asked us if our parents installed carpet, which we responded "no". And his response was "Well what good are they then". He told us he was there that night and he needed us to commit.

According to the person that came by to show me the samples, the vinyl flooring that Empire installed was waterproof and guaranteed for life. That, the color and the quality of the flooring and various other things caught my attention. But they wanted me to go online to find out how to take care of the flooring and I never got that information because I don't have a computer. But still, I liked the color of the flooring that I chose.

I priced Uptown and they had a decent price, but they didn’t know if they’d have a carpet inlayer around to do it. I looked online and Empire was one of the first ones that came out, and they were in the Portland area. I called them and they said that they would have the salesman come in within two days, and within a week, it’d be all taken care of. The installers were very personal, friendly and professional. They told me I could go or stay, so it was up to me. They were very nice and everything went pretty well. Overall the flooring’s really good. It's a little more expensive, but they didn't push the price and it’s worth the difference. I have all hardwoods in my house and if I was gonna do carpeting, I wouldn’t hesitate to call Empire.

This was the worst experience ever with a supposed to be professional company. Today I took off work for installation. I was advised the installation crew was going to call me with a time frame around 7am. I never received a call. I called THEM around 10am, the customer service rep. Advised me that my chosen carpet was OUT OF STOCK, and discontinued. Really? And they couldn’t even call me or give me a heads up... Also, why would the representative bring a sample of carpet, they don’t even sell anymore. So unprofessional.

I compared cost between different companies and decided to go with Empire Today because of timing, availability and cost. Their installers were professional and on-time. Empire Today is doing well. Their customer service was fine as well and I would recommend them.

Empire installed the carpet in my living room and I like the way it feels. It has a burgundy color and it looks good to me. But Empire needs more colors. They didn't have too many to pick out of. Other than that, the installers were very nice and it took them about two hours to complete the job. The carpet has met my expectations.

We have been having a hard time with this company. When we first initially set up our estimate appointment it went really well, the salesman showed up right on time which impressed me. We made the purchase and set up the install appointment. When it was set we were told it would take at least six hours so it would be an all day affair. We were told the crew would get to our house first thing in the morning and complete it all in one day. This was great for us because we have a baby at home and it was our kitchen and living room that was being done and having to hang out in a small basement all day with a baby was difficult enough.

I hired Empire to install carpet in a bedroom. I was very clear with the sales woman that carpet needed to be light grey-- to match other carpet in home. She assured me that the sample shown would be a light grey. The installer came and showed me a small piece. I took upstairs and laid It next to the other carpet and It matched up well enough. The carpet installed is brown. Not even close to grey. Not the color I chose. I called Empire to submit a complaint. Still waiting on a call back. So upset and disappointed.

I contracted Empire Today to install carpet in my upstairs after they did a fabulous job installing flooring in my downstairs. This second experience was a nightmare from the very beginning. After a string of very frustrating contacts with the company and hours of being on hold and talking to people, I was ready to just cancel the whole thing. The order was not done correctly. It took 2 different agents to come to the house to get it right, important details were overlooked, phone calls were not returned, emailed quotes promised but not sent, etc. After the 1st installers came and refused to install, I got a call from customer services offering me a price "out the door" to reschedule the appointment and not cancel. I accepted.

Empire Today put carpet down in my home before, and we were very pleased with that. And this time we had them install our hardwood kitchen floor. Setting it up with their reps went pretty smoothly. I love the flooring. It goes well with my kitchen. I will recommend them. I had family and friends over for Thanksgiving, and they really loved my floor and they asked. I told them that Empire Today did it for me and they were really pleased with it.

Empire Today came and put my carpet in my living room. They do a good job. The installer was professional.

I had a sales rep come out to quote a price on carpet for my stairs. Asked him for additional quote he never provided but I did decide on color for stairs based off sample that was gray tones to get “today’s special deal pricing” and put 20% down. Carpet was installed yesterday and it is Blue not gray like sample. I called them already stating that the color name was same but not sure if sample provided was older and faded making it gray over blue, but blue does NOT match my newly remodeled room, I hate it! Let’s see what Empire will do to resolve and I would update rating.

I needed to get some carpet for my house. There's a company around the corner from me that I considered going with, but my daughter from Miami had told me about Empire Today, so I decided to go with them. I had carpeting installed on three rooms and the quality was very good. But at the time, I didn't know that they had a promotion going on where they offered about $50 for each additional room and it wasn't given to me by the salesperson. I wanted the other three rooms done and when I asked him about the promotion, he said that he'd be coming on Monday to talk to me about it. But he never showed up and I haven't heard from him since. He was also trying to get a $50 cash out when he comes out. Empire Today should really do something about that salesperson because he's not sharing information with the customer.

Prior to purchasing from Empire, there was a first guy who gave me an estimate of $2,000. I said I needed another company to come and check so when Empire came, I figured they were a legit company. They had the floor look like the hardwood floor in my kid's room, kitchen and in the pantry and the guys who put the flooring in were good. However, they told me it would be 13 something but because I was gonna pay cash, they charged me $4,000. I told them that it should have been cheaper since I am paying in cash but it was higher. I believe I was ripped off. They told me they have a plan that if I could get it and pay monthly, it would be cheaper. I got the money to pay so why should I pay monthly and the guy would not tell me anything. I wanted my living room done but I would not come back to Empire because they charged me too much money. I also will not tell anybody else to go there.

After 6+ Reschedules and being legitimately lied to about installations, they finally went to install my carpet and there was asbestos tile underneath and they said it needed to be removed as the boards would agitate it. I eventually spoke with someone who said they could glue it down no issue. I call the day of my installation and it was canceled again. They said they can't glue it down and nothing they could do. DO NOT EVER USE THIS COMPANY! Absolutely the worst people to deal with. Rude and Sneaky.

We had carpet installed by Empire Today in the living room and dining room. It has met our expectations and my favorite feature is the color of the carpet. It’s grey and it’s a real soothing grey, makes you feel at home. The installation was pretty fast. Our rooms are really large, so I think they did a pretty quick job. They were very good and everybody was friendly as well.

I have heard of Empire Today forever and I have heard good people who have had Empire before and they have no complaints so I went with them. I also knew them for years and they are good. I had them install a vinyl floor in the family room. The sales lady who came did a good job because I have a hardwood floor in my dining room which is old. She helped me pick out the vinyl floor that matched through the dining room into the room instead of looking kind of odd. She made sure that I got a floor that I would be happy. The room flowed from one room to the next. She was very, very good and I liked her.

Empire Today came on in the television and I jotted down their telephone number. I gave them a call and they were out quickly. Two men came and the truck with the whole carpet loaded on it. The installation went very smoothly. They moved the furniture around so they could get the whole carpeting done because we had a big television that had to be moved and other things like that. We have patios or balconies off every room in the house and if they wanted, they could have set the stuff out there but they didn’t need to with the way they managed the furniture. So, that saved a little time.

Empire Today came in and did their job, and I'm pleased with it. They installed laminate in the kitchen. I like the brightness. It makes my small kitchen look bigger and brighter. I also had Empire before for carpet in the other parts of the house, and I was pleased with it so I called them for my kitchen. Their sales representative was very professional and told us everything. My experience was good. If you need a floor or carpet, call them.

My experience with Empire was so horrible from the purchase to installation and customer service. This last encounter with Empire resulted in my Blood Pressure reaching 220/138 and a rush to the hospital. I was literally labeled as a liar by a customer service representative and unable to use my master bathroom for almost 2 weeks and being charged for labor to reinstall something that was the fault of the installers. Horrible customer customer...horrible installation and unable to get help from anyone on a higher level. I’m interviewing Attorneys. It has been a nightmare.

We had Empire Today install laminate flooring throughout the whole house, except in the dining room and the kitchen. A friend had told me about them. Everything worked out fine with the reps. The installation didn’t take that long, but the installers didn’t change the molding around the wall and just added more to it. But the new flooring met our expectations.

The guy from Empire Today who sold me the flooring did everything fine. I financed it and I thought it was a done deal but he said that they require 10% down that time. I had it but he should have been more upfront with it. Still, I had somebody install the flooring thereafter and I like it so far. It looks good. I recommend Empire Today.

I had laminate flooring installed in my living room and I love the floor. Empire's reps were very good and helpful too. I had to make a couple of changes to the schedule and they were very accommodating. However, they sent the wrong color of the quarter round, so the installers had to come back at a later time to do that. Other than that, I'm extremely satisfied. The installers came when they were supposed to and they did the job very quickly. They were very good.

We went to a couple of different places before we chose Empire Today. When the guys came, we asked about the furniture and the placement. They explained to us how they would move everything and what would happen. They were very nice and they gave us all the information. When we came back, they asked us if we had any more questions and they answered them. It was great interacting with them. We got a brown carpet for the two bedrooms, the hallway and the living room. We were happy with our experience with Empire.

I asked my wife what she wanted for Christmas and she said she wanted carpeting in our dining and living rooms. The only name that I could think of back then was Empire Today, so I had them do the job. Mike was the salesman I worked with and I highly recommend him. I was impressed by his attitude, kindness, and willingness to help. If I, in the future, am gonna have a couple of other rooms in our house carpeted as well, I would want the same crew that installed the carpet in our dining and living rooms to do it.

My sister used Empire Today and she referred me. I had carpeting installed in the bedrooms, living room, and stairs of my home. What I got is better than the carpet that I used to have. However, their installers were supposed to come back and put down the strip between the hardwood and tile. They said they would do it for me but they never showed up and I haven't heard anything else from less than three or four weeks ago.

I had a flood under my kitchen sink and it took a lot of my parquet floors out. It also ruined the wall and the carpet in my basement. But my insurance company didn’t wanna pay for anything and I couldn’t afford to put new floors in there. So I got the 12-inch square Congoleum tiles from Empire Today. But I was happy with them. There were two guys and two girls who came out. They were out there for two days and they were very nice, polite and very respectful of my house. They installed the product in the kitchen, the downstairs bath, the hallway and the breakfast nook. And they did an excellent job except for two little bitty things.

Empire offered me a good deal, and it worked out. I had great interactions with their customer service team. They listened to me and they did exactly what they were supposed to do. They were kind and they did a good job. The people who did the flooring did well too. I’ve gotten the same product, but at two different times in two separate parts of my house. I had carpet installed and I loved the first product so I went back. I actually saw three different groups of installers, and they were all kind. They did a professional job.

So you give me a 10 hour window in which you guys will be here. Promise me a call before so that way I can let you know what steps need to be taken with my kitchen, seeing as my wife was going to be there while I'm at work. No phone call. After dealing with customer care and treated like trash by 2 supervisors, I was told 12 pm they would be here and that I would receive a call from the install supervisor and 1 from the installer. (Thank GOD I didn't hold my breath.) 430 pm rolls around...still no word. No one can seem to get in touch with anyone. 530 pm...you guys grace me with a phone call "sorry you been waiting around all day, but I have some bad news..." You can't make it out today. After she waited around all day. What a friggin joke. No loyalty to longtime customers. Treated like total garbage, just for you to bail for whatever bs excuse. You guys should be ashamed of yourselves. I'm supposed to hand you guys $1300???

We had carpet installed by Empire Today in the living room and dining room and they got it done faster with about the same cost compared to other brands. The first people they sent out didn't do the job because they couldn't speak English and I couldn't understand them. The guy came with his wife as a helper which was fine except that she couldn't speak any English and her clothes were very dirty. They were also acting like asking me, "So, what are we gonna do?". I wasn't gonna let them install the carpet and they left. But the second team who came was outstanding. The flooring installed was great and I liked the different colors of the carpet and the tweeds.

I had checked another person from another brand and they came back, but they wouldn't give me an estimate, and I never heard anything from them. I spoke with a rep at Empire. I was looking for a person who was close, but I couldn’t find one, so I dealt with Empire and I had linoleum installed in the basement. The flooring wasn’t the one that I was intending to buy, but when I checked with my insurance, they didn’t cover the one that I wanted. Still, our new flooring is okay.

I looked over some brands before I went with Empire and in terms of price, Empire came under the other people I was dealing with. I had the kitchen flooring installed and before they left, I showed one of the planks to them. You can see the crease but they said it would settle and be okay. They banged it with the hammer but it shouldn’t be showing. And when you look over the other part of the kitchen, you don’t see where they're connected like these two. So I'm gonna watch it for a few more weeks. If it keeps showing up, I'm gonna have to call them back. I think I was told they had a one year warranty on it.

Updated on 12/22/2018: After almost a year of disputing Empire Today installed the wrong floor than what I ordered and frustrated with the constant run around, I finally sent the CEO, Keith Weinberger an email. He in turn had someone call me, Tim ** which basically informed me we had already spoken. Gee I should remember that because I have spoken to over no less than 50 people with Empire Today and I stopped taking notes after 6 months - he was looking at notes that made it very easy. In this conversation he basically TOLD ME: "YOU HAVE THE CORRECT FLOOR, anything that has happened to the floors is not covered under warranty. They are considered accidents and that falls under homeowner insurance and the floor they pulled up will not be placed back without a charge because it was not a floor issue but an issue with the subfloor."

Had vinyl flooring and carpet installed in our home. Within the first year we had to have repair to the vinyl floor 3x due to inadequate installation. The flooring lifted in different places 3 different times. The rug began to stretch and come up a year after installation. Called for repair and a installer was scheduled. I received a call the morning of the repair and was told the installer would be at my house late morning. At 12:15 pm when the installer had not yet arrived, I called for an update. No one was able to give me an update because the installer was "Not answering his phone".

I had an in home estimation and advised salesperson I would need to discuss with my husband before committing to having work done. He asked several times as to what would be necessary for me to sign up at that time... I repeatedly said I my husband and I would need to discuss before signing. Felt pressured into signing however salesperson advised I could cancel installation. I asked for a copy of the contract and was told he could not give me one however I could take a picture.

I like Empire and the carpet that they put in. I had them do my living room and my den. The people who installed were fabulous, and I would have them back again. But I had a bit of a problem with the man who took the measurements. He took the wrong measurements. The installers had a confusion then because they didn’t have enough material. They had to come back another day, and I had to keep calling them. It was crazy. But other than that, everything’s all right.

I had vinyl flooring put in my kitchen and dining area and in my sunroom. I picked it out from among other colors and the whole thing is a favorite. I like the color and the pattern. The people who installed it were also nice. But when they put my stove back in place, they broke the oven. I didn’t know it until about a week after it was installed. I didn’t report it but I have to call in to get that fixed.

Empire did the laminated floors in my bedroom, and it's nice. Empire worked for me 15 years ago. They did my floors in my living room and dining room, and they did a good job. I would recommend them. Their salesperson and the guys who did the work were excellent. The salesperson had a lot of patience with me.

My daughter and my son had Empire Today, and I saw their carpets. I figured if they went with Empire, I would too, and I did. We had carpeting installed and we had it done twice. First, we had the family room downstairs, and then we had the living room and dining room done. Our interactions with the reps the first time were really good, but the second time, I didn’t know what was going on and it wasn’t that great. I called for the second project as I was going to get the bedroom done and the stairs, and they called to see why I got the estimate, what was wrong and why I didn’t get the carpet. I told the lady rep that the salesman told me it wasn’t on sale and he gave me a price over the phone, which was way too much. We got our carpeting on sale before and we got a premium carpet. But the carpet that was offered by the salesman cost twice as much and we weren’t getting as much.

When Empire came here to put the flooring in all three bedrooms, I gave them a check deal that they took over the phone and then somehow or another, they took it out again through the bank. I don’t see how they double-dipped on me because they only had one check they took the money out of. Empire sent me a check back, but I don’t like being hit twice for one job and I have to talk to the bank. Other than that, I’m satisfied. They moved around some of the heavier stuff that needed to be moved and they got the job done in one day, which was great. The workers did a good job on everything and I could do the experience again. I’d also recommend them to anybody.

I was satisfied with Empire. I got my downstairs rugs from them and I'm happy with it. Empire is doing good.

We had Empire Today install vinyl planking and carpet in our home. I considered another company who was comparable in price, but they couldn’t do it as quickly as we needed. We used Empire instead. The installers were good. We had a problem with the installation not taking place when it was supposed to take place for both the carpet and the planking because there were different crews. But Empire gave us the money back because they weren’t able to make their original date. When they got the flooring in, everything turned out really nice.

Updated on 12/17/2018: You just sent an email that says this was resolved by the company, well that is news to me. No one has contacted us since the initial one. I wrote again and was told I would be contacted and nothing has happened since then.

I purchased carpet & vinyl flooring and the products are amazing. Completely satisfied. I am not at all satisfied with the carpet installers and I gave that information verbally over the phone when I was contacted by a customer service rep, there was absolutely no follow up on my very valid complaint. The vinyl flooring installers were fantastic in every way. I would appreciate someone follow up directly with me regarding the carpet installers used in my home.

Buyer beware! On December 1, 2018 I had Empire Today come to my home to show me laminate flooring options and to take measurements. The sales associate was very friendly and even showed me that he was offering 57% off, which at 58% off his tablet rejected the offer. He told me that this was the best deal he could offer. He continued to explain how the floor I chose was a popular selection and was something they had in stock and could install as soon as the next day or two. Due to my schedule, I requested installation on the 11th and 12th (about 1.5 weeks later). He scheduled it for me and accepted a 10% deposit. I was pleased with the sale.

This was a huge disappointment. We were convinced by the sales rep that this would be such a great deal and the flooring is amazing. Needless to say this could not be further from the truth. I would NEVER use these people again. Service and customer service is significantly lacking! The contractor came at 3:30 to do a 10x10 room and did not leave our home until after 10:00 p.m. The edging did not match up and was cut in multiple sections. There were places where there was no edging at all.

I had Empire Today install carpets in seven rooms, a hallway and stairs. My neighbor recommended them, so I hired them base on her experience. Big mistake! She obviously had different installers. When the installers arrived, they told me that all of my dressers needed to be emptied of clothing and they did not move heavy furniture (contrary to my contract). That was only the beginning of a nightmare. They broke off a handle on a piece of furniture (who picks up furniture by a handle?) I am missing a piece of baseboard which I need to get repaired. I have to repair molding around the bathroom door that has deep gouges in it. They scratched an expensive dresser. I stored some luggage shoes and electronics on the floor in my newly renovated bathrooms. The luggage was thrown on the vanity, shoes and electronics were thrown in the bathtub and shoes on the shoe racks were in the shower.

After only a few months, this carpet began to warp and bulge. Empire is useless when it comes to install warranty and that sort of thing, and so for few hundred dollars (on top of the $3,500 for the carpet and install), we had it stretched by another company and they got more than three inches and had to recut all of the seams. The carpet looks better, but is pretty messed up after only a couple years of use with no pets or smokers in the house. We should have listened to others warning that Empire is not worth it! NOT WORTH THE SAVINGS - GO WHOLESALE AND SPEND A BIT MORE IF YOU HAVE TO - EMPIRE IS NOT A GOOD CHOICE!

We found out that Empire could come up here to the high desert and so we went with them. We had them install vinyl flooring in the living room, small dining room and one bedroom of our home and we had it done quickly. The rep who initially came was very helpful and our interaction went well. He gave us the estimate then the installation team laid the floor down the following day. It took them about seven hours to do all of it and they were very good. The finished result looks very nice. Also, it was priced appropriately. I would tell a friend to order from Empire Today.

I had Empire Today put in carpet about 20 years ago and they were good. I called them again and they installed carpet in the basement. They were here for four hours and they cleaned up when it was done. The carpeting is clean and it looks really great. It made all the furniture look even better. I’ve only had it for maybe two weeks and it’s very nice. The kids love it and it was just so painless. Then, I’ve got calls from the company in California as well as from the woman who came to take my order and to show me the samples. Everyone has been checking me to see if everything is good, and it is.

Empire has done work for me before. Seven years ago, they put in hardwood floors in the foyer, as well as my kitchen and bathroom. I was very pleased with that. Since we've been in this house and the carpet was long overdue, I didn’t look around with anyone else when I was searching for new carpets. I trusted Empire, its service and also its price. The guys who came by and did the carpet on my stairway, hallway, three bedrooms, as well as bonus room were very, very good. They also did the carpet in the closet. In addition, they assisted me with a couple things that I wasn’t anticipating that they were gonna have to do 'cause my dad wasn’t able to get my bed brought down. Although one of the guys' English wasn’t that good, it was okay 'cause the main guy communicated with him. Right now, I'm loving the carpet. It's making my house bigger. I would recommend Empire to anyone.

I saw Empire Today's commercial on TV and it said that I could have it done before the Holidays which was what I needed. I got the carpet installed in the living room and one bedroom. They had to take down the door in the bedroom and they told me that it was too high and they couldn’t put it back up. So I had to get someone to put the door back up. I wasn’t happy about that. But the workers were very polite. They were able to finish the installation on the same day. Also, the carpet is really nice and thick so I was satisfied with that and with the cost, too. I would recommend Empire Today and tell others that the workers were professional and they came and moved everything.

We had engineered hardwood floors installed in three bedrooms of our home on 11/17/18. This was a reschedule due to me changing the previously selected flooring. After I changed the flooring, I realized the sales consultant did not go over new trim with me, so I called him the following day and he assured me he chose the trim to match the flooring. When nearing completion the installers noticed the trim that was brought to our home did not match the flooring that was laid. They contacted the foreman, Renee, who said this is not an issue and would be taken care of promptly.

I’ve used Empire Today before and I had a very good experience. Then, I had them again to install carpet on three areas of my home. I’ve never had any trouble with them and I’ve always enjoyed everything they’ve done. The last rep was a little quirky but he was all right. He was a very straightforward type of person. Also, the installation crew was fantastic. They got the job done a little over half a day. I will use Empire again and would recommend them.

Empire was having a sale, and they came right when I had all the carpets ripped off, and they gave me a good price. Their rep was very helpful. He gave me a price on wood floors, carpeting floors, and I finally picked the one I liked. It will go for 30 years. I had rugs installed in the living room and the dining room. It took them about two hours and it went fine. My experience was very good.

Empire Today does good work and they did a good job in installing some carpet on my bedroom floor. I’ve been dealing with them for a long time so I didn't consider other companies. I just wanted one carpet color, like a burgundy or red, and the sales representative who helped me pick the carpet out was very good and nice. Now, I enjoy everything about the carpet. I enjoy walking on it and it feels good. Everything is good.

I'm very satisfied with Empire Today. They were well-known and they were a lot cheaper on the price. They installed flooring in the living room and dining room, and they put in some blinds as well. I really like the color of my new flooring.

We had a very good experience with Empire Today. I considered another company, but the price at Empire was right. I had one carpet done in one residence, and it was put in the entire apartment. I also had wood flooring done in a bedroom at another residence. The wood floor is very nice and I like it. However, with the timing of the first appointment that I had with Empire, they had to cancel it and they scheduled it for another week. But that was the only bump in the floor. I will recommend Empire Today to a friend and will be contacting them around May to do the rest of my floor.

Overall, very pleased. Installers were professional and respectful. They ran out of carpet but other than that, I’m pleased with the results. The first time I scheduled an estimate, no one showed up but the second time I tried, salesman showed up on time, and was prompt and efficient.

I wanted a different floor and I didn’t want a carpet. The Empire Today salesman was very nice and really helpful. He answered any questions and was able to adjust with the changes that we needed, and everything went really smoothly. I got them to install laminate on almost the entire first floor and the installation itself was amazing. The guy who came out and did the work had done it in one day. Everything went great. So, it was an all around great experience.

When I first used Empire Today, I had them install flooring on my front room and dining room. My experience then was wonderful. The second time, though, I almost got rid of them. It was over three weeks from the time they promised me they would be out here to do it. I called and told them to just send back my down payment and that I would get somebody else, but their rep said he would make it right with me. Now, they've installed carpeting in the front porch, the back porch, the kitchen and the back room. I had the same guys that laid my front room and dining room and they were great. It took them the whole day to install the flooring, which looks nice.

I had carpet put in from Empire Today. I liked their carpet as well as their representative so I used them. Their rep came to my house instead of me having to go way out and I like that. The guy that installed the carpet was nice. It just took a long time for him to do it because he had to take everything up and move the furniture which is a good bit of work. It just went a little slower than I thought it would but they were working the whole time. The carpet was installed in three rooms in our home and I'm satisfied with it. I like its thickness and its color. If anybody walks on it, they would know it’s a good grade because I’ve had several people say, “Oh, this is a nice carpet.”

When I ordered my carpet my first installation date was set for Dec 1, 2018. I had to change my date due to being out of town, so I changed it to Tuesday, December 4th, received confirmation text from sales manager that it was taken care of. I took the day off work and was up at 4:30 to move all the furniture. I called customer service around 10:00 am to find out what time they would be here and I was then informed that they had my installation date set for Saturday, December 14th. I informed them of my text with the sales rep and they apologized and told me there was nothing they could do for me for that day, that they could change the installation date to the following Monday.

Empire did a good job installing our vinyl flooring in the kitchen. They fixed it to look nice. My new flooring had the grayest jade color that I like. I like how it looked. Empire is good.

Empire Today did my entire house before and I liked them so I used them again. This time, I've had carpeting installed in our stairs and the hallway. The installation was very good. I like the carpet's texture and it fits nicely. My experience with Empire Today has been very good and I would use them again.

When Empire Today had a sale, it was at half-price and I wanted to make sure I had enough money to be able to do all the rooms in our house. I called them and they sold us the wood floors. We had them install the flooring in the living room, dining room, kitchen, den and hall in our home. Empire did all the good job. I like all the new flooring but the installers did not glue them down. They put some kind of plastic at the bottom and put the floor on it. And when we walked on it, there was a lot of squeaking throughout the floor. I was told to call them if I hear any squeaking. The rep told us that the squeaking will stop which means it is settling. We took her word that they were gonna put a pad at the bottom and put the flooring on top of the pad. I waited three weeks to make sure then I called them back.

I tried to get Empire Today once before but I couldn’t. I tried to look at other brands but then I tried again with them, and I got them this time. They installed laminate flooring and everything went fine during the installation. I love the overall quality of the flooring and it’s easy to clean. I would recommend Empire.

DO NOT BUY FROM THESE PEOPLE. First off, they canceled my estimate twice the last minute. When scheduling the appointment for the third time I asked if they would guarantee the appointment considering I`d switched my schedule around and waited for them only to cancel 2 hours into the time they we're supposed to be at my home. The lady told me they could not guarantee the appointment because they were "very busy". All I can do is laugh at that statement, literally makes zero sense. Finally, a very nice gentleman actually showed up to the third apt. and I completed the purchase.

We went with Empire Today because we like the way the Salesperson spent time with us explaining the different carpeting choices and warranties that were available to us. Two days before the carpet was supposed to be installed, we got a call asking us if we could reschedule. We declined as we had already scheduled the day off of work. The day before the installation, they called again to say that they didn't have the carpet we ordered in stock (why they didn't tell us that the previous day, I don't know). The Salesperson came back out and we selected another carpet that was in stock (supposedly), but the day before the second installation date, they called to say they didn't have enough of the new carpet we choose to complete the room. So again the Sales person came back out and we again selected a third choice and scheduled another date.

Carpet was paid for and order and it was in stock at the time of purchase. Installation was confirmed on a Friday prior to installation. One hour after the day the installation was scheduled Empire calls and canceled the installation due to carpet out of stock. Phone calls were made with no return calls. We had our home furniture scheduled to be done two days after the carpet. Paid $300.00 for the movers to assemble the furniture. Empire said it’s my responsibility to move the item out of the room, keep in mind the carpet was to be installed 2 days prior. On top of that I had a contractor scheduled to install my home automation rack in a room requiring carpet, that had to be rescheduled and cost me $500.00.

I looked at some reviews and their products. I saw what kind of work they did as far as taking your furniture out, removing it and putting it back after they’re finished. I liked that they did that. I had some laminate floors installed in my home and the installation went really well. The product is good quality too. I love it. It looks better than the old carpet I have. Once I've paid this, I’m probably gonna get them to do a couple more rooms as well.

My in-laws and my brother had all gone to Empire who did a good job for them. I went with the company as well and had them install carpet and laminate flooring all through our house. The flooring has met our expectations thus far.

Empire Today was cheaper than other brands and I had carpeting and flooring installed in the hallway, the family room and the kitchen. But now, they've got an ad on TV that you get one room of furniture and the other one is $50. I’m not real happy about that. Otherwise, I like everything about the product. My salesman was also good and so were the workers.

Empire Today did the carpet on my front porch. Their staff came out, brought me samples and I picked out the one that I wanted. They told me when they were gonna come to do it but it rained so much so they kept putting the installation off. They did a good job nonetheless. However, I went out yesterday and I noticed that a bit of the carpet hangs over the step and needs to be glued back in. So, I have to get in touch with them. If somebody would ask me where I got my carpet, I would recommend Empire.

The berber carpet installed in October 2018 clearly has a flaw in the stitching and needs to be replaced. I have chatted, and called the company several times and I cannot get them to respond to me. After the sale, but prior to installation, I had this same issue when I had questions about getting any kind of response from Empire representatives. I would like this resolved.

The first time Empire Today was supposed to come to my house, they canceled the last minute. I was waiting all day and I took off of work. Other than that, the salesman was good. He was a really nice guy, although he was insistent on only showing me what was on sale which was what I went with. I wish I would have had more options to choose from, I probably would have spent more money to get a different carpet. But other than that, it was good. I had them install carpet and laminate and the installers were awesome. If anyone asks about Empire Today, I would tell them to hire Empire.

I had my bedroom done and Empire Today did a great job. I’m very happy with it. They laid the product down and everything went really fine with the installation. I was watching what the guy was doing and I’m satisfied with everything. They gave me a good deal too. I would recommend others to Empire Today.

I was looking at the carpet's price more than I was looking at the job at the beginning. I considered Home Depot and other companies before but I contracted with Empire Today. We put in a partial down based on the amount we were calculated for and then, they came and put in the carpet about three weeks ago. It was installed by two young men in our five rooms and a stairway, and they've done a magnificent job. They completed the installation in the allotted time it was set up for and the experience was very good. The carpet is tight and it looks good. I’m satisfied.

I had Empire Today install laminate wood flooring in the entire house, except the bathroom and kitchen and it has met my expectations with one exception. There’s no doorstop where the doors are in each room and I can see straight up under the doors. In my bathrooms and in my kitchen where my kitchen starts, I have the doorstop and I can’t see up under the doors. From my bedroom doors, there isn't one. Overall, I’m very happy with the product. It's easy to clean too.

This has been by far the worst experience ever. I was promised a quick installation but instead it took almost 6 weeks. All their constant delays and false promises cost me more than the cost of the carpet in paying my property manager for her time dealing with this fiasco. My tenant had to live in bad condition. The company negligent of delaying the install by taking wrong measurements as well as promising a product that is not in stock. They took wrong measurements, came to install with not enough carpet. Then we had to wait a few more weeks (not days) for the new carpet. Once it finally came in, they sent 1 guy to install and it took him about 8 hours to install 1 room. That is purely a false advertisement and a breach of contract and when I contacted Empire they offered me an insulting refund of $100. I’ve asked to speak with a manager and here we are 3 months later and I didn’t even get a call back. This is not a good way to conduct business.

I went to Lowe’s and they were 12 weeks out. There was no way we’re gonna wait for 12 weeks so we looked at the feedback online, the quality, the price and the efficiency of the project. Empire Today matched me whatever price Lowe’s gave me and we decided to go with them. The estimator came to my house, gave me an estimate and was given the go ahead the next day. And then, the following week, they came in and installed laminate in the whole house. However, they made a dent on it when they were moving furniture. When my wife found out, I called Empire and they came and fixed it. They took care of it on the spot. I like the way the laminate flooring looks. It doesn’t leave prints when you walk barefoot and it's very, very easy to clean. We just mop it.

I’m 71 years old and I didn’t feel like moving furniture. I had carpeting installed by Empire in the living room and three bedrooms. The salesman was outstanding, and the installers were friendly and did a good job.

I had blinds installed and they’re great, but one of the panels was measured wrong. The guy Empire Today has in New Jersey got the measurement, but he said they measured it wrong at the warehouse. He came back to reinstall the panels and they measured it wrong again. He came back the second time, and the same thing happened. He was supposed to come back the third time and I would really like him to come back. He was nice, courteous and fast.

Empire Today is a company that has been around for years. When I saw that they were having a sale, I had them install carpet in our front room, small hallway, and bedroom. Their service was fantastic and the guys who did the installation did a really good job and were very courteous. The carpet makes my house looks 100% better. I would recommend Empire Today.

I called Empire for a competitive quote, seen their commercials. Easy online process, salesman showed up next day. Decided to give them a call, set appointment for installation of carpet, they called to confirm, day of install they were a no show. I called to find out what happened? They were out of stock? “How did this happen,” I asked? How long will it take? Response was 10 days or I can sell you something different. The old bait and switch routine. Salesman could not cancel, worthless... Spent over 30 minutes on hold with the National hotline. Horrible Experience. Would NEVER recommend. Bunch of subcontractor under a umbrella that could not deliver on minimum expectations. WORTHLESS.

My daughter who lives down in Maryland dealt with Empire and she advised me to contact them. I was very impressed with the salesman that came out and took the order. He was very professional and considerate. I had to go through some changes and I had to postpone the delivery three times, and they were very cooperative and they worked with me. I was very satisfied with the results. The installation crew did very well too, and I’m very satisfied. They installed carpet in my dining room, living room, and hallway that runs down to the bedroom. Go with Empire Today.

I had seen Empire Today on TV and it looked good to me. But I wasn’t too happy with the salesman. He needs to listen when people show him stuff that needs to be done. Otherwise, I was happy with Empire. We had linoleum installed in four rooms and a hallway and the product is really nice. It looks real, like wood slats. It even feels like there are knots in it. I appreciate the floor and Empire's business.

I had Empire Today install hardwood downstairs, and then I have the carpet upstairs. It was good and the cost and quality were satisfying to me. The flooring is very easy to clean too.

I have a living room carpet put in by Empire Today. Initially, I looked around for other companies, but I really didn’t fully consider getting the carpet until I looked at Empire. Every other place that I wanted to look for stuff doesn't do financing. Then, Empire said they do financing over the phone when I called to make the appointment. My grandmother got financed for cheap, too, compared to what some of the other companies were wanting.

The salesman came out and did a great job "selling". Too bad he was full of it! First part was the financing, he quoted me $27000, to which I agreed. I then filled out the finance application which was only approved to 19k. That's when he told me that 19k was the most the finance company would lend and the rest would have to be cash or have my wife apply separately. SHOULD HAVE TOLD ME THAT IN ADVANCE. Long story short, the price miraculously dropped $1500... Moving on, he drew up the contract that stated that ALL of the old flooring would be removed and disposed of, the installation would start the following day at 9 and would be finished by mid day on Sunday. At 11:30 on Saturday the installers showed up and told my wife they would not finish Sunday as they do not work Sundays. Ok, strike two on the salesman but let's keep going.

I had a sales rep to come out and give me a quote. Attempted to reach him after his visit to ask questions regarding the quote. Called him for a week with no answer and no return call. Called the resolution team and spoke to his manager. He finally called me and I agreed to have him come back out so I could sign the contract. No call or no show. I guess Empire has enough business where they do not have to be concerned about customer service. Terrible Terrible customer service!!!!

On November 21, 2018, I had an in-home quote to lay LVT in my kitchen and master bath, LVP in my family room and indoor-outdoor carpet on my patio. The quote came in at $5378.91, which I thought was a little high, so I got a couple more quotes from other companies which came in a little lower. I did, however, give them a deposit of 10%, which was $538.52 to hold the sale price that I was quoted. When I called to cancel my contract with Empire Today and get a refund, within the three day limit, they told me they would lower the price to $4498 total and got me financing for $3000 of that, leaving a balance of $1498 minus my deposit of $538.52, with a balance of $959.48 to be paid to the installer after installation. I agreed to this, and an installation date of Thursday, November 29th was set with Thursday, Friday and Saturday being the installation days.

In November 2016 I contracted Empire to install a ceramic tile floor in my kitchen and master bath. About 8 months later, the grout began breaking up in several places in the kitchen. I contacted your service department and approx a year later they fixed the loose grout. After about 8 months the same grout broke loose again, I contacted cust svc & an inspector Floyd ** came out and inspected. He came back and offered to fix the warranty work for $300. I contested and said work was never done correctly.

Luis came to my house and gave me a quote of $4700. He said that included everything. He came back to my home and had us sign contract and deposit. He told us that padding had gone up. He said the office was closed and couldn’t change the contract. He told us to sign. He said that he would come back to give us the difference.

All of our downstairs was carpeted through Empire Today. It was very well done. However, I’m very disappointed when I saw their offer for $50. I have the ad and they said I’d have to do another room before they would honor it. They refused to comply with what they offered. So, I said, “Bye-bye, Empire. I’m through dealing with you.” Nonetheless, I'm very happy with the carpeting.

I had wood flooring done in the first floor of my home and it looks good. The installation went very nicely. The Empire installers did the right thing and they didn't give me any problem.

Empire Today installed carpet in 3 rooms in my home plus on the stairs, hallway, and loft. I looked at a few other options and the cost and quality were pretty much on par with one another. I went with Empire because of their pricing and they do a pretty good job of price matching the competitors. However, the people who came out to do measurement didn’t take the right measurement. We ran into an issue where we were like 30 yards short of carpet and it delayed my installation by a day. Other than that, the installers were very patient and didn’t cut corners. They did a good job and their work quality was great. The carpet is only a month in but it has met my expectations so far. I like the quality and comfort of the new flooring.

Empire Today was my first choice for our flooring and we had an outstanding experience with them. I purchased carpet from them and had it installed from my sliding door glass in my living room all the way to my dining room. I had it placed in my two kids’ room as well, so it was a big huge carpet that I paid $2,400 for. It's brown coffee in color and it's gorgeous. My kids and I love it.

I had Empire install tile and ceramic tile in my hall, my kitchen, and in my bathroom, and it met my expectations. It looks nice, and it's easy to take care of. When I was having bathroom tiles installed, I was very unhappy because three times, I had to reschedule and that was very upsetting because that messed up my schedule of other things in my life.

I’ve used Empire for the last 20 years or so and I’ve always had really good experiences. I’m a loyal customer. If I find a good thing and it ain’t broke, then don’t fix it. So, I ordered for my mom’s house and I put the same thing in her house that I have in mine. We had carpet in the bedrooms as well as wood laminate flooring in the rest of the house. Everything went well. The new flooring is perfect and I like everything about it. Keep up the good work, Empire.

I looked into 50 Floors, but I liked Empire Today better and I got a better deal from them. I had them put in laminate flooring in all the rooms except for the kitchen and living room and hallway. I like its color, design and stain resistance. My husband loved the flooring. The installation team was really friendly and nice. I would recommend Empire Today to friends and family.

I had carpeting done by Empire Today and I like it. I hate carpets and I would rather have hardwood floors but the way the houses are now, it is too cold to get hardwood floors in the winter. I spoke to Empire before when I first bought the house but I went another way and had laminate floors for my den. But I liked what Empire talked about then so I said that the next time I decided to redecorate, I would try them. So, this time, I had them install carpets in the living room, hallway and through my bedroom. I picked a non-shag carpet as I wanted something that looks good and is easy to clean. It is perfect and the color is what I wanted as well. The installation was great and the guys that pt the carpeting in were perfect. I am overly happy about my experience and I have already recommended Empire to quite a few people.