Empire Today Reviews

We have had the worst experience ever with Empire. The sales reps were great but from this point on everything was terrible. After the vinyl was placed the transition came up twice. It was finally disclosed at this point the wrong transition was used and the carpet on the other side of the transition cannot be repaired. They are giving us a credit to fix the carpet that was ruined by the installers but it is not the a credit of the amount of what we originally paid. Our complaint was first made before our one year window. To get the same quality carpet we originally had we have to pay over that credit amount. We never would have bought this had they not damaged the carpet.

I am very upset for being lied to by an Empire Sales Rep. He sat down with my husband and I and said we would have 3 years with no interest to pay for carpet and tile. I asked the salesman twice, confirming 3 years no interest and he said yes. I looked at my bill and started to see interest being charged. I was told that was not the plan I signed up for. They said I signed up for a plan with 9.99% APR if paid within 48 months. So basically he lied just to make a sale. I will NEVER use them again because of this. I called Empire and complained, they still did not honor what was told to me.

I went to a lot of places and the sales guy at Empire Today was good. He didn’t pressure me, and he was very helpful. His presentation and the product that he showed helped me to understand the difference between the vinyl plank and vinyl and sheet. So it was good. The installers were the best. They were on time. We got the vinyl plank and had it installed in the front office area, in my living room, my bedroom, and my bathroom. I had the installation done over a period of two days only because of the way my house is configured. I asked them questions and they answered them. I was very pleased with the installers.

We had Empire Today install the tile floor in the living rooms. They're reputable and I wanted it done quick. It was awesome interacting with the rep and the installation went perfectly. The new flooring is different and I like it. I’d recommend Empire.

I had looked around but Empire had the best deal and the nicest carpet. The installation went awesome. The guy was quick and good. The carpet looks beautiful, and it's very high quality. Empire is a very good company. We do plan on replacing some more carpet after the holidays, so we would definitely be calling them again.

I had hardwood floors put in by Empire Today in a bedroom, a living room, a kitchen and a hallway. The only negative I had of the entire deal was the salesman wasn't really truthful. He said that the installers worked only for Empire and that was one of the deciding factors for me. But I found out otherwise, so he blatantly lied to me about it to make the sale. And after the fact, the boat had left the dock and I couldn't turn back. Nonetheless, my overall purchasing experience with Empire Today went good. The whole installation was great. The installers did a superb job.

We were gonna do a whole house remodel and I started searching on Google. I found that Empire Today had very good responses. People were very happy with Empire, which was probably the main reason we chose them. We did a wood plank that's waterproof that has a cushion back on it. When the installers came, they said that we bought the top-of-the-line. We had it put in the living room, dining room, kitchen, hallway, utility room and two bathrooms. We had it in everything except for two bedrooms and then we had carpet put there.

We got a quote from an Empire Orlando Salesman for stone infused vinyl tile that was reasonable. He never said the tile we ordered could be installed without grout. The installers agreed to do this as it reduced their labor considerably. We talked to the salesman about thresholds and later found out from the installers they were not included with our order and had to buy and install them ourselves. The installers left glue and caulk on the flooring and trim that was hard to see unless you were on your hands and knees because the color was similar to the flooring so we had to clean this up. Later I could not open a sliding door and I found the tiles were blocking its path. Eventually, Empire came out and fixed this and replaced a defective tile.

I looked at Lowe's and some places, but I thought Empire was my best deal. Their estimate was better than anybody else I had, so I had them carpet all of my basement and then some flooring in my bathroom. I'm supposed to get a $250 off from the email, signing up for them to come out and they didn't give me that. I called twice and I never got anything back on that. Also, the installer was a bit hard to understand and there were a few problems, but we got through him. He broke the leg off of our pool table and he didn't tell us then when he put our stuff down in our toilet, he didn't leave a hole or anything for us to put our toilet back in. Still, the sales rep was nice and worked with me really well. She told me what was the best price for me and she showed me what I could use and their prices.

I have flooring put in our home by Empire Today. The salesperson who came was very nice and she explained everything very well. We like the new flooring. It is easier to keep clean than the carpet that we had on there before.

Some of the responses that I heard out of people who had used Empire before and some of the stuff I read online about them helped me decide to have Empire do four of my rooms and the living room. The sales rep was a nice fella. Everybody is nice at the start and we're curious people, so we pushed a little bit to see what all they had, and he just kept bringing samples. I've never seen somebody with so many samples. I picked a carpet based on the color of the samples provided in relation to the wall color and everything else.

Our flooring from Empire Today is pretty good. For the cost invested, it's pretty good quality. My installation experience was good as well. The installers were very professional. They spent almost four hours, so it's a little long time. They did a pretty good job. We felt very good.

I had hardwood installed in four bedrooms and the installation was good, which took three days. I wish that we got an itemized bill from Empire Today but overall, the flooring looks good.

They had great price and they were very easy to use. It was a great experience. The installation went really well. They installed the carpet in five bedrooms and a hallway. I like the fact that it's higher-grade carpet, and I like the thick feel of it.

I had Empire Today install vinyl flooring and carpet in my entire downstairs. I did the vinyl in the kitchen and the carpet throughout the rest of the house - the bedroom, living room and side room. I really liked the specific style of the vinyl flooring, so that was why I chose that one. But as far as the carpet, I enjoy the color, but there wasn’t a huge option for colors. I did look before at a couple of other places, but I really liked the sale that was going on. So, I went with Empire. The installation was decent. I was a little upset that they didn't get rid of some of the old material after it was done because I thought that was included. But it wasn’t a whole lot, so we were able to get rid of it without an issue. The whole outlook of the flooring looks amazing.

We had new carpet and new, cheap vinyl flooring installed with Empire Today. I did my searching online and found out what was included with Empire, specifically the moving of the big furniture items, which was important to me. And if we had been unsuccessful in dealing with Empire in getting what we needed for a reasonable price, then I would have undoubtedly gone to somebody else. The rep I worked with knew the product, he was helpful, and he was a good a salesman. The installation went great, too. The quality of the products was good value for the money. And I really like the softness of the carpet.

I am so disappointed in my flooring. I have ordered my flooring since June and they gave me such a run around to come and fix the floor. This has been the worst experience I have had with trying to have them come and fix my floor. They have one excuse after another. Just because I am old does not mean I will not fight them to fix my floors. Not only that I have slits in some of the vinyl tiles and they tell me that is part of the flooring. I would never have bought this but when you only see a piece of the vinyl 4x4 you don't see the whole vinyl. Who would buy something with a slit in it. I will have to get in touch with Wells Fargo Bank and tell them I will not pay for something that is not finished. Let them deal with Empire. I am sick and tired of this crap. I have bought carpet from them years ago and they did a great job, but not this vinyl. Thank you, Lilli **

The sales rep from Empire Today was very cordial and nice. I had the living room carpet installed in my home and the installation went very good. The guys helped move stuff around and they got it in. I like the quality of the carpet and it has been good so far. I would recommend it.

Empire did our floors and carpet, and everything was fine, except one area going up to the steps. We had the steps redone. They're open steps, and at the very tippy top it doesn't look like it was finished correctly. But other than that everything looked perfect.

I needed a carpet done and installed, and I have had friends who have told me they know how to do stuff. I've had them do stuff and it turned out into something that made think to call in the professionals the next time. I kept seeing Empire Today's ads on Hulu and on my Facebook. So, I went with them. I was looking through the carpet and I fell in love with their custom-ordered stuff.

We had one bedroom done several years ago by Empire. And then, more recently, we had them work on the whole lower level bathroom flooring. The flooring itself is nice. I like it. The only thing is that they don’t caulk around the bathtub once it’s done. I had to do it myself because I didn’t want water to go between the flooring and the bathtub. So that was kind of disappointing.

I had an entire townhouse carpeted two years ago and it is so loose and wrinkled all over the place already! They have a one-year warranty for installation, now we know why. You get what you pay for I guess. They are nothing more than door to door scams with contracted cheap labor and zero quality. If I lose this fix it for free fight, I will go legal action. Avoid, go with a local place.

Empire Today flooring gave me a contracted price of about $12000 for a flooring job on my lower level. The installers showed up and hardly spoke English and told me they would need to do significant amounts of work beyond what was discussed by the salesperson which ultimately wound up being an additional $3000 plus dollars. Since they changed the contract I chose to not proceed and request my "refundable" $1200 deposit. One month later and 4 phone calls later I still do not have my deposit despite being told by every customer service representative that it is pending or processing. Terrible, just terrible business practice. I ended up going with a local well known business that gave me a superior project and did quality work in 1.5 days versus the 4 days that empire told me. I also saved 7 thousand dollars. Never again!

Empire Today's price was very comparable to other companies, however, due to timing, I went with them. I was not home on the installation day, but my husband was and he said everything went fine. They came in, turned their music on, and got right to town. I had carpet installed in a couple of bedrooms and its looks are my favorite part. But the installers had to come back. They did not put the carpet in the closet, which was attached to the bedroom, and there was no threshold. I called them back and they fixed it.

I’ve used Empire Today before and had good work, and their pricing is good. This time, I got four rooms carpeted through them. The customer service answered my questions. They didn’t push any particular product and they allowed me to get what I was interested in. The installation went great. They finished it when they said they were going to without any issues. Everything’s great.

I thought about mostly going to Lowe’s or to Home Depot, and then hiring a subcontractor. But I went with Empire Today because it was supposed to be a $50 for every additional room, but then I picked out stuff that didn’t apply to that. And that made me pick Empire to start with. The sales rep that I dealt with was pretty new but she was very good.

We had gone over to Lowe’s and was looking at flooring, but the associate there didn’t seem very knowledgeable, and the quality of the product didn’t seem up to par. We've seen Empire Today commercials, so we decided to call them up. The sales associate was super nice and we definitely noticed the difference in the quality of the flooring. It was thicker and better made.

We had a long-time flooring company that we dealt with and the guy who did exactly what we wanted all the time retired. We considered other brands and the cost was better with Empire Today. The quality of the product was comparable as well. We were able to get the color and the style of the carpet that we wanted and the sales representative made it efficient. He asked us a series of questions that got us to where we wanted. He brought in several options and gave us a little quick idea of what the carpet was like--the entry-level, the medium grade, and the good stuff. He did a good job of making it quick and easy.

Empire is a horrible company. Do not purchase anything from them. They are liars and their products are not what they seem. None of their laminates are water proof or scratch proof. The salesman will lie to you and tell you that they are but please don't be fooled. Also their customer service sucks. Please do not purchase anything from this company. Absolutely horrible company..

Empire carpet is the worst company for customer service! You can’t speak to anyone higher up than your closest location. I have an inch gap between my floorboards and walkway and a sticky residue that their “manager” said was probably stainguard at the manufacturers. Since this man left my home I’ve tried repeatedly to contact someone to have it fixed but can’t get anyone one the phone. I’ve been hung up on and avoided for 2 months. Save yourself the heartache and read the reviews. I wish I would have. Our carpet it is 7 months old.

I had carpet installed through Empire and things went well. The guys who did it could have been a little better though. Nobody spoke English, so it was very hard communicating, and they didn't do the stairway like I thought it was gonna be done. Still, it looks great and it is 100% better than what it was. I would go with Empire again.

I called Lowe’s and Empire's installation process seems a little bit more convenient. I had them do two different carpet installs on a total of six different spaces, including the master bedroom as well as kids’ bedroom. The first time was nine hours, while the second was three hours. I wanted something darker than what I had before and the installation went well.

We had wood floors installed and a stairway covered with carpet by Empire Today at our whole house except for one bedroom and the steps. We wanted it done immediately and I’ve used them in the past. Downstairs, we went with a light gray with a wide floor. And upstairs, we went with a little thinner and more of a taupe. The guy, John, was great as far as coming out, explaining the products, measuring and doing all he had to do. I’d give him an A. The A-plus would go to the installer. He was great. It was done in two weeks apart in the upstairs and then the downstairs.

I used Empire in my old house, and when I moved there was carpet here and I have planned to get the carpet up because it was old and it was time for it to go. I saw Luna and all the rest of it and said, “Well, I've dealt with Empire before.” So I called Empire. I had the laminated flooring downstairs and the carpeting upstairs and the bedrooms done through them and everything so far is good.

So last March I had Empire Today come to my house to laminate two rooms, a hall and some stairs. They was suppose to also do the living room and dining room, but since I was going to remove a wall that separated the living room and dining room I told them I would call them back when the wall was taken down. I called them back and they came gave me the cost and I paid for the job. However, when the installers came they told me the step that replace the wall was not a part of the job. I contacted the sales Rep {Ken} and he said he would get back in contact with me. The installers left. So I'm waiting to hear back from the sales rep, NOTHING!

If I could give these ** zero stars I would! DON'T WASTE YOUR TIME! They sent installers out to our property with no enough carpet! Installers are fluent in English which made communication with them hard!

Had Empire Today come in on 7/12/19, made all the the plans to put my floor in on 7/15. Came in put the floor in one day. Around 11/15 we see one plank is lifting. Call customer on the 19th, spoke with Gabriel at 6:06, told him about the floor, he gave me a ref. Number and said I would get a call back in 1 to 2 day. That should have be around the 20th to the 21. Got the call on the 27th. I miss the call. Call the customer sev. Back and was told that it was my fault for miss the call. Got call back on the 12/2 spoke with Rachael. She gave me the same BS. Because of the holiday and she was out sick that why it took so long.

I was definitely not happy with the fact that when I booked my appointment there was a sale going on but once the rep came he stated that sale was over. They should really state that on their website. I still decided to get the work done. I had my floors installed right before Thanksgiving last week on 11/26. I didn't know Empire just subcontracted workers to do their work, so that was a bit startling, just 3 men and a white van in plain clothes. They finished the work in 2 days. The finished product I was not happy with the actual floors look amazing, the "quarter rounds" look unsightly, the piece to put between my carpets and the LVP flooring was on back order so they have not been placed yet, I was not told that before the install.

We had hardwood flooring installed by Empire Today. They were very professional. In the beginning, the way we wanted to run it was lengthwise. There was a hardwood floor below it and they said that we should do it width-wise because it'll go opposite of the old floor and would make it more solid. I value their opinion on that so we put it in and there are no squeaks. They had to come back because they missed one little piece they had to put in there. The floor is perfect. It has a lighter color, which really complements our furniture. It goes the whole length of our dining room and into our living room. It's quite a long thing, but it's great. And they trimmed it up really well. Our experience with Empire Flooring was great.

One lone guy showed up and I was a little bit miffed because I knew it was going to take forever. Boy was I wrong!!!! He was awesome professional and wow was he efficient. Took about 6 ish hours for two rooms and hallway. Looks wonderful. So very happy with his work, and everything.

If there is a lawyer that would pursuit this without many money...we have a good case! We have bought 4 floors and every floor fell apart....cheap products!! Management was horrible!! We had the company come out to help us after the first floor our problems had been fixed and they agreed there was no reason not put a new floor in. The salesman talked us into a vinyl floor after talking to the manager and again we bought a floor from them....BIGGEST mistake ever! The floor is dangerous and coming up everywhere. It is now a safety hazard!! They will not help us and we have spent thousand of dollars, still NO FLOORS!!!! Protect your investment...DO NOT DEAL WITH THEM!!

Phone service was great. Sales was patient, informative and supportive. Carpet installers were quick, but did damage some of our new tiles and scraped the walls a bit more than I expected (they also seemed a little annoyed that I wanted things to be clean). The tile installers were very helpful, hardworking, and skilled, unfortunately, they got rushed by the project manager and left a lot of bad cuts in corners and other edges.

** Audited by: Kevin Chaw **

The saleslady that I dealt with was great. I had carpet and some aisle planking installed. They came and they looked at the basement and said they couldn't do it. They said I had to have an asbestos test before they do it. A tile was removed by my son, and another company put the carpeting down. And it took me a month and a half to get a refund Empire Today. The installers from Empire cut some of the aisle planking a little short and they had to come back and redo it. The installation was fairly good. But the cleanup after wasn't so great. For instance, when they put the carpeting down, you have little bits of carpet on the edges. There was a lot of that left. Also, the communication with the installation team was not good. One or two of them spoke good English, but the others were mainly Spanish or Mexican.

My installation was smooth, nice installers. But.. Be sure to take your measurements from Empire in writing. I made a mistake not doing it. How I know: 1. There was too much carpet left with installers (I confirmed it was cut for me only). 2. Sales guy verbally told me my area was ~800 sf and for the same rooms HomeDepot guy measured it to 575 sf (yes they gave the official measurement). That is way too much difference, and I paid for that extra sq without any work. There is no mention of sqf calculation in any of the official documents, so there is no way for me to go back ask. In my opinion All empire's offered price discounts etc are manipulated by giving you lump sum quotes and by hiking price so always compare your quotes.

I've used Empire Today in the past at my other house when we were gonna sell it. I had a couple of rooms done by them and we were very satisfied with that carpet and how everything went but we had a bad experience with the first salesman. After he was here, my wife called to ask him a question, and he got nasty with her. We went looking elsewhere after that and then I told my wife that we could call back and see if they have a different salesman because we didn't have a problem with anything before then with the salesman. When a new salesman came out, he told me the other guy was no longer with them. They should not give a hard time to a customer just because she wanted to ask a question.

The guy was late almost 2 hours. Quote $20K (yes, $20K) then of course got the "manager" on the phone for the special price you never give anybody and that I am not supposed to see. Do they think we don't do our research on materials and costs? What a shady way to do business. Those old school used car salesmen techniques are so unprofessional, especially when they advertise $99/room coupons and 75% off on their website. Thinking this might need to be looked at by law professionals for deceptive marketing.

I liked the person that I was working with. She tried to make sure that it was affordable for me. I had laminate floors done in my living room and my dining room, and the installation went well. They were on time and they were as professional as they could be. They didn't speak English well, which was a little hindrance, but they still communicated well enough and they cleaned up by themselves. They were also friendly. I love the flooring and it definitely met my expectation.

I was just looking at a commercial that Empire Today had on television, where they were offering this special carpet. I really was just gonna get carpet and I ended up getting this different flooring in the living room. I didn't know they had that special with carpet. We were supposed to get this room and this room was gonna be $75. But it didn't come up to that. The price was sort of misleading.

The salesman that came out was on time with samples as requested. We changed our installation three times due to us not being ready due to our remodeling. Empire was great until install day and then it was downhill after that. The installation crew came out to do the work and told us that the floor had too much moisture to complete the project. I purchased two dehumidifiers to dry things out. They also said they couldn't do my steps as the salesman said they could without me building the steps out to accommodate the product, again another expense on me. The installation crew came back two weeks later to install the whole house and was able to complete the work in one long day. They tried to do the steps again but the product still don't work.

I liked the fact that the work could be done by Empire right away. It was an all day process because we did the whole apartment. The two guys that were here installing were very nice and pleasant. I felt bad it was only the two of them, but they did a good job. We wanted plush carpeting so we went with the best and we got a good grade plush. We love it.

I had a contract to have 2 rooms of carpet installed on 11-27-2019. The day of I never recorded a call saying who would be coming, when they would be coming, etc... I called the service center and was told it would be from 8am - 6pm, and I should receive a call from installer by 10:30am. They called while I was on hold, only to come back and say installer didn’t answer. I was the. Put on hold another 20 minutes only to have a totally different operator answer and go through the whole thing again! Still no answer from installer. Tracked to a supervisor who put in a ticket to have installer call me immediately, which didn’t happen.

I have new carpet from Empire Today installed on the floor and steps of my home. It costed more, but it was better quality. Empire was reasonable. I used them a couple of times and their product seems to be good carpeting. It’s nice and I really like it. It met my need. What I wanted was a nice carpet. I hadn't done it in years. It was the third floor, and I had never put carpeting up there. I've been here for 25 years, and I wanted to make it nice. I’m thinking about selling the house. I wanted to make it nice at a decent cost. My new carpet seems to be durable. The kids do well with it, so it seems to meet my need.

I had laminate installed everywhere except the kitchen, and the installers were good, hardworking men. I’m completely satisfied with it.

I highly recommend Empire Today. I had laminate installed in my bedroom through them, and they were good and organized. There were different financing available, and I like the no interest for a year. Their salesman was very professional and installers were very courteous. They were here on time and were able to answer any question I had. They did a good job and the clean up was excellent too. I was impressed.

The guy that came over, Brandon, took time and effort to look at his book and find the wood that I wanted. He had a good selection. We talked about it, and he was here for a while. He was very polite and wasn’t pushy. He wasn’t like, ”I have to go to another house,” or anything like that. I felt comfortable with him. But the people in the warehouse made a mistake and I was sent the wrong material. So we were not able to do the job when it was scheduled. Everything was planned for that day, and I was excited about having it done. And then, it didn’t happen.

Empire Today scheduled me quickly and came out to the house to do an assessment. The rep went over all the products, explained them all to me and gave me an estimate right there. I got carpet for one little room and its color matched my other flooring. The service was great and the installation was quick. And they scheduled it when I wanted it scheduled. It was perfect.

Empire installed sub-flooring and part of floor on Friday 11/8 and finished Saturday 11/9. I inspected the floor and found two planks damaged, poor work around a doorway, a cracked sill between 2 rooms, incomplete 1/4 round around kitchen island, poor cuts around bottom of stairs and defects in product. I took pictures and called and they sent someone to inspect by Tuesday. Byram and partner inspected and sent pictures to manager. Inspector told me installers would be back on Thursday. I then received a call on Wednesday from Gerry and was asked to give them some time to speak with manufacturer. I agreed. I had to keep calling over and over.

We had an appointment yesterday for Empire to come install carpet in the baby's nursery. They gave us an 8 hour window from 8am-8pm. The installer will be arriving so we had to stay home all day. We called at 3pm to follow up and the installer said he had another hour at the job he was on and was in Goodlettsville. We were trying to be patient and here comes 8pm and the guy never showed up. We never got a call. He wasn't coming. All of the nursery items are crammed in the living room and my husband had to move all that himself with me being 8 months pregnant. We can't sit in our living room with all the items in there from the nursery and Thanksgiving is going to be at our house this Thursday so it's very stressful! Very disappointed with the customer service!

Signed the contract on 11/10/19 for supposed "surplus material" they had on hand to install engineered stone (Canal Pier - Farmhouse Linen). Installation scheduled for 11/21/19. On 11/20/19 Received email confirming installation for 11/21/19. On 11/21/19 no one had called by noon so we called 800# only to be told that they hadn't had the product in stock so had rescheduled us to 11/23/19. No one had called or communicated this to us.

Hired Empire to put in laminate throughout our entire main floor. They called us a few days before install date. Said our floor was on back order even though sales rep said it was in stock so we rescheduled for 2 weeks later when the flooring would be in. My husband took off work to be there the second time. They didn't call until 3:30 to say now the floor is defective! I cannot believe you would not check the flooring when it comes in and then notify the customer immediately. Now we have lost money because my husband had to take off work! I would never recommend empire to anyone!!

The worst experience I have ever had, they tried to bait & switch to get more $$. I gave them 3 chances to get it right before asking for a refund where they kept $400. WHAT A WAY TO MAKE MONEY. I didn't want the 7mm the first time. I didn't want 8mm the second time neither was what was selected nor were they going to get another $500 for what was agreed on to begin with. Dont know why I had to give a star. I wish it could be a negative star.

The company is working out the poor installation issues. They have guaranteed me my 100 percent satisfaction. What was a really bad day turned out to be just fine. Because they care about you and their product. Will update when the job is complete . They are sending someone out December 3rd to see what can be done.

I will try to make it A short story. In July I had my dining room and hallway done with hardwood floors with empire. I also had my ceramic tile in my kitchen replaced also by Empire at the same time. The gentleman and his wife came to do the job. They were in such a rush to get everything done that they did one of the worst jobs ever seen. They also punctured a hole in my heating pipe. At this point he tells me that he can repair the pipe himself. So he supposedly repairs the pipe that’s leaking. They finish the job and I go to inspect. The corner of my kitchen where my stove and a cabinet where is sunk in and not sturdy when you walk on it. When you step in the corner you sink into the ground. So I asked the tech why it’s like this and he says there’s nothing he can do about it because there was concrete in that area. At that point I knew it was a total lie. I just wanted them out of my house at this point.

The installation process was a horrific experience and I will not use Empire Today again as a result. The installers took 11 hours and did not complete the job on less than 1000 sq ft condo. They cut themselves and bled on my furniture. They damaged my couch in 2 places. They used my power without permission by detaching my Google home device. They did not come with enough materials. They left food mess in my kitchen, around my burners. And one them tried to push their way back into my home after they had finished for the day and returned to pick up something they left. There is no communication with ET and there is also a lack of follow through. I have been inconvenienced throughout the process and can't even sleep in my bed because they didn't complete the job for a week. They are full of excuses!

I had the vinyl flooring and also carpeting installed by Empire Today in my whole house. I like the appearance. Empire's product has very good quality, and I liked their prompt response. The installation went very well. The installers were on time, they did their jobs, and they were very professional. My experience was very good.

No customer service at all. From Calls at 11:30 at night. Documents they expect you to sign on a tablet without being able to read them. To a runaround of not being able to receive a copy of your own order. This place is now being run by Keith Weinberger as of 2015, whose only experience is sales. This place is not what it use to be... STAY AWAY....

My son had used Empire Today a long time ago. Also, I have a place in Florida and I had them do all four bedrooms last year. The cost was very good. Down in Florida, I had three different companies come in and Empire Today was the best. So, when I came back to my house here in Pennsylvania, I decided to get my carpeting done here and I didn’t even bother calling anybody else. I had the master bedroom carpeting installed. The color was great and it’s very soft. It’s better than the one I had before, which was the builder’s carpet because we bought this house new and it wasn’t nearly as soft as what I had put in by Empire. The installers were really great, very personable and very professional. They did a great job.

I had Empire Today install tile and carpet for a rental property. The installation was perfect and everything was good. I’m happy with it.

My mother had Empire Today come in do her whole little apartment. I took her advice to go with Empire, and I got my stairway and hallway done. The installer knocked on the door and explained what he was gonna do, and he was nice. They ran a little bit overtime trying to get it done, but they got it all done. It was dark when he left. I'm very satisfied and would go with them again. They explained the product and I understood the best I could. And the rugs are soft.

I was interested in getting laminate installed in my house. I saw Empire was offering a 50% off sale so I thought Id try them to get a quote. The rep arrived and measured out the square footage I would be needing and I picked out the laminate I liked. The square footage I needed was 1000 feet. The gentleman told me I would have to have everything moved out of my rooms before they began. All the appliances etc. He then presents his estimate of $20,000. I asked if that was going to be adjusted at the %50 discount advertised. He stated that was with the discount. What!!! $40,000 for 1000 feet of laminate. He must have thought I was a fool.

We liked the salesman from Empire that came to the house. He was excellent, very knowledgeable and a very pleasant person. And the installation was, by far, the best of any that I have ever experienced with anything. They not only completed long before they said they would, they were excellent at their job too. I was very happy because they were excellent. They installed laminate wood in four bedrooms. Empire's cost was a little bit higher than the others, but the guarantee was better. I like the look, and the quality is good.

I liked the pitch of Empire Today's salesperson and I liked what they had to offer. The rep was very up close and personal. And she was willing to work, to find a suitable price range for us. She did a comparison for the other two that I already have. So, I purchased hardwood flooring from Empire Today and I had them installed in our living room and dining room. I like the color. It fits in the living room. They have wonderfully met my expectations. My wife goes in the dining area to have her coffee in the morning. She loves it and she’s really enjoying it. Everything went well, so far.

Be careful for some bait and switch that adds significant dollars to the cost of your job. I had a sales rep out to quote a floor job to replace carpets in 4 rooms. I had some competitive quotes and let the rep know I would go with them if he beat them. Well he did, by not including all the materials the installers would need to do the job. When I called the sales rep on installation day, he says "Oh... Sorry about that. It's going to cost $1300 more.". That put them well above the other companies we worked with for quotes. Told him I would have to cancel and he assured me I would get a full refund of my deposit.

Everything’s fine with our purchase from Empire Today. We got laminate installed in the downstairs, the whole living room, and dining room of our home. The installation guys were great. So, everything went well. It took them eight hours to install, if not less and that timeframe was nice. The quality and cost were good. I also did Empire two years ago when I got the carpet.

My experience with Empire Today was very bad. They have very bad customer service. The sales lady come to my home on 8/28/2019. And I signed the papers to have 2 bathrooms and my hall floor done. I told the sales lady I had soft spots in both my bathrooms and showed it to her. She told me they could fix it. She set it up for the floors to be put in on 9/9/2019. I set at home all day waiting on them they never called or showed up. So called and got a new date for it to be done. They come out and I was told they couldn't fix the soft spots because they don't do that kind of work. After the sales lady told me they would do it. So I called a company out to fix the floor. Called Empire Today back for appointment to come back out and put my flooring in. Come back out, said more of the subfloor needed to be replaced. Called the company to come back and fix subflooring. They come the same day and fixed it.

Made an appointment for a tech to come and give me an in home estimate. The tech claims that he came to my house and no one was home. My Garage at the door on my house is wide open filled with tools, paint. I have 6 men working upstairs painting and drilling while playing music. I stood downstairs to listen for my doorbell... (which never rang btw).

We've used Empire Today before and we knew that going with them would be the quickest. So, we got a carpet from them which we had installed in one room. Their rep was great. He came to the house and had everything for us to choose from. However, they had a new product where you could get more service, like a warranty type thing, and we were never able to get that, which was fine. But it was a new product that they were selling, and we just could never make it happen. It was all good, but after he left, we were wondering if they had any deals going on for a second room or anything like that. And we just never followed up on it.

When I was looking around for companies to purchase from, Empire came out and was helpful. The salesman explained everything well. Everybody uses Mohawk flooring and they all had $100-200 cheaper than what everybody else was saying. They installed a mocha color board upstairs in the master bedroom and the two front rooms.

Compared to other companies Empire Today's quality was better for nearly the same price. I also liked the whole customer service approach where they brought the samples to my house and I could see it in the lighting and the colors within my house, versus tiny snippets from other places. They also weren’t gonna nickel-and-dime me for moving my furniture, which other places do.

Purchasing from Empire Today was good. We liked the quality of the goods and quality of the labor. We got hardwood floors installed in the living room, dining room, and office room in our home. The installers explained everything, and the timeframe was excellent.

Our carpeting from Empire Today kinda hides dog hair really well. The installers were great, but the sales rep who came was very good. He was very nice, but he was very professional also, and he had a lot of good ideas for us and that was why we picked the carpeting we did.

I purchased my kitchen floors for Empire in Nov 16. Everything looked great. Earlier this year I noticed that my molding, as white molding does, beginning to look bad, even after wiping down with a wet cloth (dish detergent only). Then they started peeling, BAD! Then the wood tone moldings began to as well. The veneer was actually lifting away from the molding. Had a painter come to check for repainting the white, however they can't paint as the molding is actually a bendable cardboard product, not study at all. In some cases glue has been wiped on the baseboard and molding. Some even began to come detached from the wall. I've also discovered in less visible places, that there were repairs made with adhesive, that I wasn't even aware of. Call customer service and after 2 weeks of playing phone tag they advise not under material or other warranty. Awful!

We love our carpet from Empire Today. It's a little expensive, but the quality is pretty good. Everything went fine during the purchase too.

There weren't very many good reports on the other companies so I decided to go with Empire Today. We had them install laminate in our master bedroom, and then carpet in my bedroom and the main living room. The installation went good. The guys that did the laminate was there one day, and the ones that did the carpet came the second day. When the guy came to do the estimate for me, I thought that he said that it was gonna be 200 and something a month for the 12 months free interest. However, I got the letter because it was going through Wells Fargo last month, and it was for 100 and something. Other than that, everything's fine.

We had laminate floors from Empire Today put in four of our rooms. We looked locally and they could not get it done in time and we needed it done very soon so we could get my husband home from the rehab center to put a lift on the floor. That was very important to us and nobody around here could do the job for what Empire could do it for. They were able to come within 10 days. It has been four weeks now since my husband has been home so we had Empire in before that. I like that the lift worked on the new flooring and that it's a new decorating item in my house too. We were thinking about doing it in only one room. Now, we ended up doing four rooms and I love it.

I chose carpeting for my upstairs loft area and down my stairs through Empire Today. Their salespersons engaged and communicated very well. They identified themselves when they came to the door. The guys who came to install cleaned up and went over everything with me prior to and after they did work. It was a very good experience.

Took 5 days for a 3 day job. Customer service sucks! Won’t return phone calls, adds misleading. Very disappointed how we were treated. Would not recommend this company. What happen to customer care! Sad.

I am very satisfied with the carpeting that was installed in my hallway, stairwell, and bedrooms. The price was right and the quality is very good. The installation went very well and they got it done in one day.

Caused damage to our home to the tune of $30000. 8 months of our house being torn up. Had to call insurance companies and still going on. House still not repaired. These people should be in jail. They hire anybody they can to install their crap and they don't even know them. This company needs to be out of business, i have pictures of the whole process of what they did, they destroyed our house then told us to call the insurance company and washed their grimy hands of it and left us with a torn up house. My hope is to have them in jail.

I love the carpet put in the stairs. The installation crew was very professional and left everything very clean. The sales rep was very nice as well. I would give Empire Today a good recommendation. I went with them for the other companies didn’t call me back.

You wanna go with a company that’s well-known most of the time because their quality of work would be better than the others, which was why we chose Empire, but afterwards the price was the thing. We wanted to find something a little less costly so we shopped around to compare prices and Empire ended up matching the price that we found.

I had a bedroom carpet done by Empire Today. They were referred to me, and my experience was really good. Their reps were really good, too. The installation team showed up on time, which was good. They were prompt and worked really well. But with the referral thing where when you refer another client to Empire, you get some kind of discounts, and that was not told to me by the salesperson. I was not told that I was entitled to get a gift card for the other person referring me. I asked them that already, and they didn’t have a answer for me. But other than that, I definitely would recommend Empire because the work was good.

I saw the advertisement on TV, and they looked good, so I called them. I had hardwood floors installed and it was very professional. They did quality work. For the first installation, I had the living room and the bedroom done which they did for almost the whole day, so it took them quite a bit. Then for the second job, they did my kitchen which took a couple of hours. They did a fantastic job for me and I want them again to do my next job which is the two bathrooms.

Empire Today advertised that they do the installation within the next day and that was what we were looking at. We had a flood in one of the rooms because the heater was old, and the water crept into the room, so we were kind of in a bind. We had carpet installed in two rooms, and it looks great. When we had some issues with the nails sticking up on the entrances, they came and took care of it. And now, everything seems to be okay so far.

In April 2019 we had over $7,000 worth of laminate water resistant flooring put in our house with 10 year lifetime warranty and 1 year install warranty. About 2 months ago, we had a horrible rain storm. The water came in when we would open the door. The caulking they used to join the flooring to the door jam was spotty, not covering it all and water went under the flooring causing it to warp and buckle.

I almost didn't get my carpet from Empire because there was a problem with the day it was supposed to be installed. I was promised a next-day installation when I called to make the appointment, but that didn't happen. That couldn't happen and would never happen. Whoever answers the phone and sets up their appointments needs to be told that. But everything went fine. I used them before.

To get what we wanted, we used Empire Today to install vinyl planks in the dining room, great room, and bedroom. The installation went super.

We had carpet installed in all the bedrooms of our house. It took one guy six hours to do the work in one day as the house was an empty one. The product was good and I don’t have any issues with it. Everything went fine. It was pretty simple.

Empire Today installed vinyl floors in our three bedrooms. I found Empire to be more than 50% over the cost of the other two that I looked into. I really didn’t think it was going to be as expensive as it was. After I received the receipt that the rep gave me at the end, I compared that to other brands and I felt that it was way over what I really needed to pay for it. It was like three quarters more, but I've used Empire before.

They came to our house and brought the sample where we could see it in our home rather than going from store to store and then trying to get somebody to install it. We got from them Accolade engineered wood and I like it very much. It has a good quality and it looks wonderful, and they did a nice job installing it in a family room.

We had carpet installed yesterday, I noticed last night that the carpet was already coming up so I called and they sent someone out this morning to fix it. Well the guy they sent put a few staples in and went about his way. The carpet yet again is coming up, I have called multiple people. My husband has now take. 2 days off work for this carpet, and the carpet looks like garbage! I have spent hours on the phone today and still have no answer. I am calling the bank first thing to try and stop our payment. We are putting our house on the market and the carpet looks terrible. The supervisor I spoke with was super rude and told me it takes a lot of time and money to send people out to our house. Well if they would do the job right the first time it wouldn’t happen! Very disappointed, don’t use Empire!!

We were looking at Lowe's or Home Depot and then just went through Empire on a whim to get a quote. It essentially came down to Empire offering a quote for the entire house where that quote would have been – for what I was looking at, covering just our living room, so it was a better bang for our buck. We had carpet installed in three bedrooms and engineered hardwood floor in the living room and a hallway. For the most part, the installation went well. They didn't bring enough materials, carpet or hardwood, to finish in one day, so they had to come out a second day, which was inconvenient 'cause we didn't plan for that. But they got it done and the work was done pretty well. Overall, the carpet's great. The hardwood floor however, hasn't settled. It's still floating in a lot of spots on the floor and we needed to see about getting someone out there to try to fix it or get it weighed down properly.

The installation of the carpet and vinyl plank in the living room and bathroom was fantastic.

Purchased flooring from Empire and did not know that they contract out their flooring guys. Well job was suppose to take one day on Aug 31st and I am still dealing with MAJOR ISSUES. Empire is HORRIBLE. Beware if you have any problems. Ruined my moldings in my living room, dining room and bedrooms. Have been here three times and making me use the same guys who screwed up the job the first two times!! My flooring is clicking and flexing!!! The transitions are damaged and were suppose to be replaced but never were. Empire has made my husband and I miss over a week's pay. They would say the men were coming and they would not show up.

When we had put some carpeting in our home a couple of years ago, we looked at a couple of different people and got some different estimates. We went with Empire. I also stayed with them when I chose carpeting for two bedrooms in a rental home that we own. The carpeting needed to be replaced and that was done beautifully.

I liked Empire Today's cost and quality a lot better than the other brands I considered. Also, I liked how quickly they could install the carpet. I like the color and the value. And the product versus the cost is really good. The people from Empire were all great, from the lady who came to the house to the guys who installed the carpet.

I have done dealing with them before in two other rooms. So, I like their work. I had carpet installed in my front bedroom and the quality is good. Before, I had a darker brown. This time, I went with a lighter tan, but not too light. I didn’t want it too light.

Well it started with $50 a room deal which is no deal, 7200$ for 1030sqft but I needed it done quick. Then the guys show up at 10am & do no prep work at all! All I was told is I would have to move a couple things, thinking they would at least put up plastic barriers or plastic over my furniture! Nope!! They cut my floor every 6 inches with a saw before taking a machine a digging them up, so now there is about a half inch thick coat of dust on everything in my house! Inside my pantry, on my food, every single room they had to do. Then while ripping up the trim the destroy my freshly painted walls & trim by digging their claws in it. My walls, that were freshly painted, 4&5 ft up are all scratched up! I paid 8k$ for my paint & about 3k$ was destroyed!

I had laminate flooring installed less than a year ago. The floor is "peaking" in my living room. When the inspector came out you could tell he was "looking" for something to blame other than their installation. After using his moisture reader and it coming back normal, he tried to blame my two pound dog for peeing in the area. This was after the salesman (who is condescending and disrespectful to woman- Note when I told the inspector that he agreed and said it is his culture and it is acceptable) told me the flooring was waterproof. So the flooring I spent 7K on with a lifetime warranty is not under warranty and there is nothing they can do. PLEASE READ reviews. You can read review after review of this company not standing behind their products and their poor customer service. From beginning to end this company lies. PLEASE, PLEASE, PLEASE read reviews, I sure wish I would have.

My aunt had used Empire and I was impressed with the job they did, but when I had them install carpet in my home, their workers were late. They explained to me where they came from and I gave them that but I explained to them that they should see their travel times so they don’t have the customers waiting. I just bought a home and the flooring had to come out. I wanted the colors of the wall and picked the carpet for its color. It’s a pretty color and makes the house look nice and fresh. I like that it’s brand new and knowing that there are no allergens that can settle into the carpet. When one of my employees purchased a home and wanted some hardwood, I said that she might wanna try Empire Today out. They have very little downtimes.

We replaced some carpet with a laminate wood floor from Empire Today. Our experience with them was perfect up until we had a problem. After we had a problem, it was the most horrible service I’ve ever had and I would never recommend them to anybody. The installer did a less than acceptable job on the thresholds in the room. I didn’t see it when it got done because it was all taped over where they glued on the thresholds. When I called them to come back and fix it, they told me that the way they did it was the right way.

When Empire Today had a sale going on, I used them to install hardwood floors in my living room and dining room. I love the new flooring. It always looks good and stays nice. I'd recommend Empire Today wholeheartedly.

I had carpet put in the living room and in the den, and then I also had the kitchen done with the some stone flooring. When I had the floor done in the kitchen, they broke the coil of the refrigerator's water line for the ice maker. That happened when they put the refrigerator back and it was on a Friday. So, in order to have any water, the water line had to be turned on back and forth. But every time we turn it on, it was leaking. There was water all over the floor and we had to have that fixed which costed $85. I called them to see what was gonna be done about it, and that I was out of the money to have it repaired. I’ve spoken to somebody about that but nobody got back to me. They’ve been calling back and then I called them back and nobody answered the phone, then they called me and I was not home. I called and called and called, and we were always playing tag team.

Empire's sales rep was very knowledgeable and he gave us the answers that we were looking for. We had them install gray carpeting in the living room, bedroom and stairs, and we were happy with the results.

I filed a warranty claim over 2 months ago. I had to pay Empire $175 to come to my house and look at the carpet and cannot get a response since that time. I've left numerous messages at the local office and spoke to corporate customer service several times and no one does anything.

Empire Today's process seemed more streamlined. Initially, we had gone to a couple of other stores like Home Depot and Lowe's. Those times, someone had to come out and measure our area and someone else called us with quotes. We needed the job done in a timely fashion and we didn't have time to guess then the installation could be. While we were hesitant to go with Empire 'cause of the price, when their person comes out to measure and I am able to find something I like, I am ready to set an installation date right away. That seemed a lot more efficient so we went with them for the job we needed done in May and again in September.

We had Empire Today put in tile flooring in our bathroom. We also looked at linoleum at some different locations, but the Empire was cheaper than the linoleum was gonna be. The installation went well, but when they put the commode back, they didn't fasten it exactly right. When you sat on it and got up, it hit the wall. I was aggravated that it took over two weeks to get someone to respond. Every time we called, they said that they'd get someone there on such and such day. Then we’d wait and no one would show up. Then, they'd call and say they'd call us, but they didn't. I had to keep hammering away at them until I finally got them to respond. The guy came Saturday morning and he was able to fix it. Other than that, they did excellent work.

The Empire customer service and installer were great. The rug was installed in just two hours and it's very nice. I like it.

The sales rep was very nice and informative. He helped a lot. I had carpeting done and so far it has met my expectations. It's a multicolor type thing and I like it. I also like the way it looks and feels. And I like that it is stain resistant.

The sales rep was real thorough. Took his time and went over different things, and said the positives and negatives about the different kinds of flooring. We had engineered hardwood and carpet on all except one room. It's been great and we all love it.

Just after we saw the commercial, I thought of buying from Empire Today. I purchased from them some carpet. It looked fine and it was placed in three bedrooms and at the stairs. The sales representative was excellent. The installers were quick, very professional and nice. They weren't intrusive. They got in, did their work. answered questions and they got out. They did it in maybe a little longer than three hours.

We went to a Home Depot first and the carpet there was almost what we wanted except they kept adding more things and we didn't want that. So, I called Empire Today by mistake and the salesman called me back, came over and helped us out very well. He brought enough samples and we looked through it. We were just gonna look, but my wife said, "That's it. We want that one." The salesman was great because he didn't try pressure us to buy more expensive padding, etc. But he helped us with that too. We had the carpeting done in one big room. The guy came in and in 45 minutes, everything was clean and spotless. He removed everything for us and out the door he went. The carpeting was fantastic. It's a very top-quality carpet and we love it. We're very happy with Empire. We're gonna have the bathroom done next year and we'll definitely use them.

I’ve seen Empire Today on TV, then one of a friend of mine's relatives used them and was pleased with what they did. So, I had them come out and their presentation was good. I liked the product they had, so I went with them. I got a vinyl square flooring for a bathroom and I did three bathrooms at the same time. The salesman and the installers were both on time and they did a bang up job. It took them about seven hours to finish the installation and they cleaned up after themselves. I am very pleased with all aspects of the job and I like the new tile a lot. It could be cheaper, but it is really good.

We were looking for kid-proof flooring and something that could get wet, and a lot of the wood floors couldn’t get wet. We then purchased from Empire Today a laminate flooring and it was put in the living room. We really like it. Their price was much lower and it was very convenient with them coming to the house. I was impressed how quick the installation could happen. There was only one man there doing the installation so it took him longer. They originally said one day installation and it turned into two full days, which was fine. The guy did a really good job and he was nice.

Carpeting six rooms. Contacted Empire thru HomeAdvisor. Salesman came when requested and made a good presentation with a competitive price. Like the quality and color. Service people came on the day requested. There was an error on the Empire dispatcher as they never called me with a time for the installation. Finally spoke to the installer and got the appointment corrected. Three installers worked very hard for over 8 hours to get the padding and carpet installed. It looked great and felt great under foot. After two days we noted one seam area that was pulling apart. Empire had a different team come late one evening to fix the separation and correct the problem. So far all's well.

The situation: I was cleaning my kitchen counters with 'method. ALL-PURPOSE' plant based, non-toxic cleaner. I knocked the bottle off of the counter, and it subsequently fell and the top plastic portion broke - dispersing anywhere between 1/2-1 full cup of cleaning solution onto the floor. Using the rag in my hand, I dried up the liquid - in what could not have been more than 1 minute, all liquid was removed from flooring. The result: The (what I now understand as cheap and not well crafted) flooring is now buckling and peeling surrounding the joints of the planks. Empire's response: "We can't do anything because you can't prove the liquid was on the floor for fewer than 30 minutes."

Appt. set-up quick and easy. Sales rep. showed up on time. Was professional and helpful. We considered our options and contacted the sales rep. He returned a second time. We chose a carpet and ordered. Chose a install date. Empire confirmed via email and automated message. Took a day off from work. Got a call morning of install that the padding was out of stock and Empire had to reschedule the install. I had one question for a company who only installs flooring (their core business is carpet)... How do you not have padding in stock for an order placed two weeks ago when you only offer one padding choice for Berber carpeting, REALLY? As we ALL know that's NOT possible.

It was very good with Empire Today. They came and put a rug in here a couple of years ago. Then I bought from them a laminate flooring which was installed in our apartment. Its quality is fine.

Empire Today was great. Initially, we considered other brands but we liked their price so we went with them. We got laminate flooring that looks like hardwood and we had it installed in the living room, the dining area, and the hallway of our home. The installers were very professional and the installation went very well. The quality is excellent, too.

I had laminate flooring installed and after 7 weeks the floor started to buckle in a few spots. Empire sent someone to look at the flooring and after finding no moisture issues, said the flooring was 'swelling' and I would hear in a few days from someone and if I didn't hear, I should call back. Well, I didn't hear and called back. The first answer was the person I needed to talk to was out to lunch and would call me back.... Never got that call back either. Called the next day and customer service rep tells me I have to pay $1,000 to fix the problem, but it's under warranty, I said. Next response was that I'll hear in 1-2 business days. Bet I won't.

The rug that was in one bedroom was discolored, so I needed a new carpet. I got a comprehensive deal where everything was included. The installation team was great and they came when they said they’d come. They installed a small piece of rug and it was painless. And so, you gotta check them out if you need some carpet.

I’ve had Empire carpet come out thrice in 10 years. I’ve had carpeting and laminate, called LVP, put in. The pricing was very good. I had them put flooring in the kitchen, dining, laundry room, and then I called back and had them come do the living room. My husband is out of town a lot, and I asked for a female salesman, and they sent her out. I told her that when we schedule the first room to be done, that I needed to make sure that there was somebody there because I don’t like strangers coming into my house with me being alone. They sent out this wonderful crew. And my son was there. I loved the flooring from Empire Today so much that I wanted all the rooms to match.

I liked Empire Today's speed. Everybody else would take three weeks to get the carpet in but not them. We had the carpet installed in the steps and upstairs and my husband was there for most of that. He said they were on time, but we were supposed to be first and they went to another place before going to us. I called customer service and the person got a hold of the dispatcher. Apparently, they went to the first place in error, but it worked out. They still came that day and got it done, so that wasn't a huge thing.

We saw the Empire advertisement on TV. We thought we’d give them a try and we were very happy we did. We called and wanted to look at carpets, to replace the one in our main house, and they set up an appointment the next day. The customer service was wonderful. The gal was very professional and helpful. She came into the home and looked to see what we had. We told her what we wanted, she gave us advice and brought the product in, and we made the decision. The carpet was installed the next day which was impressive and it took one day. I only had one minor complaint, the installers left some staples and nails in the driveway, which we could’ve run over. But other than that, it was outstanding. We built this house 44 years ago so we’ve had many different people put carpet in, and with that, Empire did a great job. I would use them again in a heartbeat.

Empire had the best prices. Initially, I had a guy from a different company come out and his price was a bit more. Also, he said that the job I wanted done would've taken about five days. With Empire, it would be two days altogether so, I had them install hardwood floors and carpet. Their installers were professional and so far, I love the flooring I got. I like its color. I had an excellent experience overall with Empire.

We were on a budget and heard that Empire Today was very good-priced. We live in Flemington and we have to always use the Flemington Department Store. They seem to be on the higher side and we didn't want to have to overspend if we didn't have to, and same with Home Depot, so we just called Empire. The sales representative that came out was awesome. We did the engineered hardwood floors in our dining room, and then we did carpeting. We picked two different colors. One downstairs in our living room, and then, we did upstairs with two bedrooms in the hallway. I am very pleased with the padding and the quality of the carpet. I also love the hardwood floors in the dining room. I thought it's gonna look choppy, but it actually looks very nice.

Updated on 11/16/2019: A reply was sent that wrongly states my issues are resolved. That is not the truth. Empire refuses to acknowledges all concerns, including personal property damage. I wish I could say resolution was achieved... not so.

At the time I went with Empire Today, they were having a deal wherein they were giving 50% off the price or 50% off in other rooms. I had them install carpet in the home I was going to sell. The turnaround time was quick because it was based on my schedule. However, though I knew the date that their installers were gonna do the job, I didn't know the time. They didn't give the time until the morning or the afternoon of the installation. That was kinda disappointing for me.

We had set the installation day. They arrived early which was fine. The minute they walked in they immediately asked to pay upfront (unheard of!). We had paid an advance to salesman and he told us that when the job is done, we will receive a bill and we can decide then whether to pay it all or monthly. Well... we paid it all to customer service person over the phone because installers did not want to install the carpet. Five minutes later they told us that they don’t have enough of carpet! That is after we made a full payment! I couldn’t believe it!

Updated on 01/04/2020: I submitted my initial review and now cannot enter any further comments as Empire has not replied. The comment exchanged is locked. Empire finally decided that my entire first installation has to be removed. They will also be removing the original vinyl that they were supposed to remove during the first install. At first the install coordinator said it would be best to wait until after the the holidays because they would be extremely busy and he wanted his "A team" to come out. He also said they would be very busy because the specials they were running.

When I asked the Empire Today rep how much it was gonna cost me and how much was the price per square foot, he didn't answer the question. He said that everything was just one price. He included in the carpet, the labor and the removing of the furniture. I made a mistake. $5,000 was a little bit too high. I got involved in the conversation and didn't compare prices with anybody. As far as the labor is concerned though, they did a very good job and the installer was very pleasant.

I loved the Empire Today sales rep. Her detail was great. I also love the quality of the carpet we ended up purchasing. We got it because of the price and for what we paid for it, it looks very luxurious. We had it installed in the master bedroom. It has several different colors combined so the tone of it is really nice and it looks very high-end. I would definitely tell others to give Empire a call. We were very happy with the whole experience.

The Empire Today rep came out to the house in a timely manner and called before she came. She was very professional. She gave us samples and gave us all the information. The installers also called before they came. They gave me several calls and I asked them if they could call me when they were an hour out. And they did. They were very professional and did everything nicely and neatly. They came in, did the job, and cleaned up behind themselves. I got carpeting installed in four rooms and hardwood floors installed in the hallway. However, the thresholds are coming loose. There is some movement in them and I also noticed that the glue has seeped out. I will call them out to do a little follow-up because when they put the floors down, they told me to give them a call if anything came up.

I will never buy from this company again. The salesman in the Schenectady NY area doesn't know his what he's doing. Don't even bother trying to call him, the calls will go straight to voice mail and won't even call back. The whole organization doesn't know what they're doing. They told me that they would be coming on such and such a date and never show up. I took off from work many times and they wouldn't show up or call me. The work itself was second rate. "Caveat Emptor:"

First I’ll say the only reason I’m giving a star is bc the installers that came out were great. I’ll even say the process as a whole was pretty easy. But my satisfaction stops there for two reasons. Our salesman came to the house, asked us what we were wanting to spend, then showed us 5 boards with 4 carpet sample each. When we asked what other colors do they have in a certain pile, we were told “just the colors that are on the board”. Huh?!!! When we asked about the carpet pad, “we only have two styles, the basic or an 8 lb with a moisture backing. But it doesn’t feel any different than the basic in terms of cushion.” What!??! You are supposed to be the EMPIRE of flooring! Yet you only have 20 carpet samples and only carry 2 carpet pads?! This, when the big box stores give 100’s of styles, colors and multiple sizes of carpet pads. Unreal!

Empire Today's selections and salespeople made me decide to have them install carpeting and laminate flooring throughout a manufactured home. The flooring has met my expectations.

Empire Today had the best floors to me, and the prices were the best. I got from them a laminate floor for my kitchen then going down to my basement. The floor looks really nice. The guys did it fast. I appreciate their time. They explained everything to me, what they were doing, how to care for my floor and the different products that I should use. The only thing that they left behind was a few extra slabs but they cleaned up. And they had some type of vacuum thing that got up the dust.

Empire Today put in carpeting throughout the home, including the bedrooms, stairs, living room, and the hallways. Their price was better, and it was a good experience. The install guys were on time, pleasant, and fast. They were amazing.

Caveat Emptor. Fair Warning about "Empire Today" Flooring Company's honoring their Warranty - They DON'T. If your laminate floor is still under warranty, (installed less than a year ago) and there are a few boards that are "Peaking" (that's a technical term - see diagram below) due to too much pressure against the wall due to not enough of a gap for expansion when it was installed) and you ask for it to be fixed under said warranty. Do Not hold your breath. They will insist it is "moisture damage" that they will be happy to replace the entire floor on your dime.