Empire Today Reviews

This has been a nightmare! Paying 12K for 2 living rooms, kitchen, half bath & 2 small hallways. 1st install was 1-29-19. All old floors were supposed to be removed. Paid extra for it. Kitchen floor was not removed. Because of that, floor transition to living room was slanted. Installers left without toilet hooked up and told us we were going to have to hire a plumber. After telling them Empire promised us a functioning toilet, they said ok they would take care of it. A WEEK later we finally hear from a plumber. We were also left with multiple chips in the quarter round, a gap in a corner between the floor and quarter round, quarter round blocking a heat vent and no caulking done between floors and outside doors. Just to name a few problems. Sloppy job that wasn't completely finished.

The color of the carpet that I had in here was too light and it stayed dirty all the time. So, I wanted something a little darker that I don't have to clean all the time. I'm really satisfied with the carpet installed by Empire Today in the whole house. I was gonna go somewhere else, but my brother had used Empire and he told me about it. I love Empire. They were really nice and friendly, and went on and did their job. It didn't take them time to get through with it. They came about 9:00 and they took up the old carpet and the padding, and they were out of here at about 1:00. They were really good.

Empire Today did a very good job and I would highly recommend them. We had one big living room and an inside porch, and they did quite a bit of floors. They did it in one day. It has been three weeks since they did the project and their quality of work was very well. Those fellows did a very good job and we were very pleased.

Empire today put in carpet in all rooms for this rental property. The carpet is well-constructed and its installation was very professionally done. I liked the workers. They did an excellent job and it was finished in about half a day. All in all, it was a good buy.

So my situation is a bit lengthy - but please read all - so as to get the whole picture. A pipe had broke behind a wall and ran dirty, rusty water into our family room in the basement and ruined the carpet. On Monday, 2/25/19 I put on the computer that I was needing an estimate for the removal, prepping, carpet, and laying/installing carpet due to the ruined carpet in my basement. EMPIRE was the first to respond to my distress call. At that point I was impressed with EMPIRE's response time and availability to get to me soon. We set up online for Wed. 2/27/19 between 1 - 3 pm for them to be at my house to measure with a free estimate of the job.

Original installation was scheduled for Saturday. Received a call, van broke down. Coming on Sunday. Installers worked all day and didn't finish. Came back Monday. One installer, worked all day and still didn't finish. Received a call on Tuesday, van broke down. Need to reschedule. I have missed three days of work and the job should have been completed over the weekend. I am beyond ANGRY. Empire needs more reliable contractors. Will look elsewhere for future contractors.

We saw Empire Today being advertised on TV and all at once, we decided we were gonna have new carpeting stuff put in. Empire's sales rep was okay, but to me and my husband, we really didn't need a middleman, which was her. There were not that many flooring options and she didn't have that many samples at all. The guy that would lay the materials should be the one that comes out and measures.

The sales representative from Empire Today was wonderful. He was a really nice, young man. We got laminate flooring, as well as ceramic for the bathrooms, and we bought those at the house. We called Empire Today and they came out and brought us samples. The only problem we had was with the stone fireplace in the living room. When they tried to put the wood laminate down and around the fireplace, it left gaps. I wondered why they couldn’t just put some self-leveling putty to make it look right but they couldn’t.

My husband and I decided to get laminate wood flooring from Empire Today. The sales rep who helped us was great. The one who installed it was really good too. And I love the way he left it. I like the oak color of the flooring because I had linoleum and the color was dark. Everything’s great about our Empire Today flooring and we're happy with it.

I have been replacing all the flooring in my home a few rooms at a time and have been using Empire for the majority of it. No longer. Many people I’m friends with have been asking me how I felt about them because they are also replacing flooring... My response is, "Do yourself a favor and go to Lowe's or Home Depot." I’m kind of forced to complete this install so the carpet matches but my hardwood replacement will not be done by Empire. I’ve had issues in the past but they made good on it so I thought they would this time around. Well not the case. I waited around all day. They finally came out at 3:30 pm. Had me verify the carpet which was the right color but they clearly didn’t have enough product with them. They remeasured the space and said they didn’t even have enough carpet for one room and would need to reschedule. Well ok.

I purchased 318 square feet of carpet that cost me almost $2,000.00. Yep, you heard me right. 318 at sq. ft. for $2k. Empire said the carpet was defective. I had to have the first carpet removed because it was "corn rolling" after only 18 months. Keep in mind, I live alone and don't get a lot of traffic. After the second install...guess what, carpet is matted again, corn rolled, again. Of course I have to pay to get it cleaned before Empire will look at it...because you know that will make a difference with the defective carpet. I want my money back. I don't ever want to deal with Empire again. I am not sure what recourse I have, but I will say this, I would love to have a jury of my peers see and hear my documentation on this matter.

I like that Empire Today did a good job. They were quick, and got out of the way. I’m satisfied with their service. But in certain places, the carpet is coming out from the wall. The carpet technician did not seal it to the wall. It was not connected. He messed up a little bit of the carpet when he used the kicker to get a tighter carpet. When they put the carpet down, they dent my carpet. I took a whole picture of it, and I still got the old picture for when they did it. But nobody came out or did anything. I told Empire about all of these and they said they would have somebody close to come out, but nobody came. It’s been over a month now. I'm not so satisfied with how they put down the carpet.

Empire is a good company to work with. I had them install carpet in the bedrooms. Thus far, the carpet feels good.

I had the entire house done by Empire Today and I’m very satisfied with the price. I told the representative that came out where I was financially and he accommodated me with the type of stuff that they had in inventory. So it worked out well. They seem to have done their research before they got out there and it was quite professional teamwork. I had a concern and I called the installer back. He explained to me what was taking place and I’m okay now. Everything was world-class customer service.

The first appointment was cancelled about a half hour before appointment. The second appointment was cancelled 40 minutes after they were due to arrive. The third appointment was cancelled 25 minutes before they were due. I’m done with them. My time doesn’t seem to matter. There are many companies that can do the same job and are more reliable.

My installation is complete, I have the following feedback though that I want on record. 1. Brand new paint on railings was chipped and deep scratches put into my new handrails. 2. NUMEROUS marks on walls even above trim on freshly painted walls. 3. Installers had dirty hands and left black marks all over the doors the put back on hinges following the install. 4. The bed I had PAID to have moved for the install was sloppily put back into place and then banged into the wall, again a freshly painted wall, showing complete lack of care. 5. Carpet mess from their cuts in my garage was left all over my driveway and garage floor, they were working less than 15 feet from a dumpster I had rented for this job and couldn't take the time to clean well. 6. When I attempted to communicate with the lead installer he was nonchalant and arrogant regarding why my walls had to be destroyed stating it was 'so he did not have to cut seams'.

This company is the absolute worst. If you have a job needing to be done; they send an estimator out to you, who is just a salesman (a bad one at that) and they show you samples. We already knew what we needed, so we picked out the laminate for the stairs which was replacing the carpet on the stairs. The install date was set. The installers come on the date and 5 hours into the install after the previous carpet; padding, and everything was pulled up and taken off - they call and say they have to come back because they have the wrong parts. They come back the next day; work a little bit, then realize the laminate we picked out won't fit.

We recently had our carpet installed and a window treatment done in our family room by Empire Today. We considered other flooring brands, but Empire had the best deal. We have two dogs and a small child, so we wanted a plush carpet that was stain-resistant but without the PET chemical on it. Empire had one that was of a quality that my husband liked. Empire had someone come out to walk us through the process and show us exactly what would happen. We scheduled the appointment and the installers came. They were there for a couple of hours for the carpet installation, then left in an hour for the window treatment. The work was done exactly according to our liking. The best part about the experience was that it was very convenient. Everything went smoothly and we didn’t have any hiccups.

It was a wonderful experience purchasing from Empire Today. I initially considered other brands, but the representative from Empire Today who came out was very nice. He was very informative and was a pleasure to do business with. Also, their price is good and the quality of their laminate is very good. Their installers who did my living room and dining room were also great. They were neat and very polite. I like the whole floor. It's got a two-tone brown and blonde color and it's absolutely beautiful. I would recommend Empire Today to anybody.

I had Empire Today install carpet in our living room, hallway, and the bedroom. I saw a commercial and it said 50% off each room but I don’t think I got that discount. And on my floor between my living room and my kitchen area, there should’ve been a piece of metal that goes across the floor. The carpet is just laying on the floor where eventually, it’s gonna tear right there because it doesn’t have that piece of metal. They didn’t put that piece of metal across there. Other than than, I like that my flooring is new. And the installation team was efficient.

My husband and I made an appointment for a sales representative to come out and give us an estimate for new floors throughout our entire home. The appointment window was from 11-1 which would’ve been perfect because we had somewhere to be at 3 pm. By 12:30 with no phone call from anyone with at least an estimated ETA I called to check. The representative on the phone said she couldn’t get a hold of the salesperson on the phone but she put out a page for him to call me as soon as possible. By 1:30 with no phone call, no show. I call again. The representative on the phone again tried to call the salesperson with again no answer. She says we can reschedule but in my eyes if this is any indication of how they do business I’d rather not. I’m pretty annoyed that my time was wasted and not respected and I even wonder would I have even received a phone call if I didn’t call? Highly disappointed.

Empire today installed wooden planks in my living room, hallway and bedroom. They left the doorway in a mess though. Whenever they pulled up the edges going at the end of the door to put the wood, they just set it down in there. They didn't fasten it back down and now it just slides everywhere. I’ve already called them two weeks ago and they were gonna put in a work order but nobody has been out here since. Other than that, I like how easy it is to clean the planks and I also like its color. They’re getting ready next week to do my son’s house.

Empire has done several projects for me. I renovate homes and I always use Empire. They always do a great job. It was an A for everything. I go to Brian for everything and he's always accommodating. He's there on time and he makes it happen and keeps it within my timeframe. I can’t wait to do business with Empire again.

I got carpet installed in the living room and a little bit in the hallway. It was $1,400 and the quality of the carpet is my favorite. It is what I paid for. The installation went good, and the guys were courteous. Overall, the quality of workmanship was excellent, except for one area. The new carpet met up with another carpet in another room. It’s a little jagged and it’s like it wasn’t a straight cut. So, they need to come out again and straighten it out. I called them about it and they told me that they would get right back with me. But that has been more than two weeks ago.

In May my husband and I spent close to $5000 having flooring put in our living room, dining room and bedroom. Within a couple of months I noticed a "bubbled" spot in the living room and a spot in the bedroom that looked like something was breaking through from underneath. I called Empire, someone was sent out, I was told the bubbled area would not be replaced because it was water damage. I have grandchildren, a sippy cup was in that area, it must have leaked, but, really THAT messed up a brand new floor.

We called Empire and within minutes a sales rep called. We scheduled for an estimate done quickly of course. Carpet installed then the problem started. Carpet began to fray within the first few vacuumings. They responded and seemed to fix, then it frayed again and no one came. We sent photos and they concluded it was out of warranty. No one bothered to come out. We will now have to fix it at our expense. I would not recommend Empire to anyone even to mow the lawn. Service after they are paid is non existing. Please feel free to call or email. I will send you photos. Worst vendor I have ever dealt with. I will get on every possible Internet site and leave this review.

Dishonest, pressuring and condescending. We found Empire Today through Angie's List, and asked them to come over to offer a quote for a bathroom flooring replacement project we had. They took a week longer than the other 2 contractors to come by (and they had to reschedule after we made the first appointment), but eventually the sales rep came over to look at the bathroom and give an estimate.

I will never recommend this company to anyone. I had the worst experience ever with the installation to customer service. I called 12 times in 2 days and all that happened was I was transferred to another department and couldn’t leave a message because the mailbox was full. I had no help from anyone and when I called to cancel, they tried to transfer me yet again. After I canceled the $5,000 order, they showed up anyway. I have never been so aggravated and disappointed with a flooring company. When they came to install my vinyl floor, I was told it was going to be $1500 more. Worse customer service ever, and nobody wanted to listen, just transfer me to someone else to deal with. Thanks but no thanks Empire. Not worth the stress at all.

Empire called me at 8 o’clock in the morning on the morning they were supposed to putting carpet in my 4 bedrooms to say they couldn’t come. It’s also happened to my friend so not uncommon. Also don’t pay more than $24 for them to remove furniture from your rooms because even though they told me it was $100 when I had to move the furniture myself all of a sudden it became $24. Make sure you have a contract first and then negotiate no more than $25 for them to remove all the furniture no matter how much furniture! Customer service is awful!!!

I recently placed a call to Empire Today on my mother’s behalf to get an estimate on having repair work done on the wood floors. My parents had the floor installed throughout most of the house by Empire about eight months ago. There has since been a toilet leak which seeped under the wall from the bathroom into the master bedroom and caused water damage to a few of the flooring panels. I explained this situation to the Empire representative. She told me that they still have that particular flooring in stock and the damaged area could be repaired. She quoted me a price of $2,600 to replace the bedroom flooring and some of the flooring in the hall leading out of the bedroom.

I have rental properties. One in particular had original vinyl roll flooring in bathroom from manufacturer. It was damaged by cigarette burns from a renter. Although it was Nearly 20 yrs old it looked great and held up well to water, and normal wear. Empire was running a special so I decided to try them. Customer service and sales were great but none of the promotions applied to vinyl flooring. Sales rep tried to get me to upgrade to more expensive flooring to get promotion. I explained it was a bathroom rental therefore crazy to put tiles with seams, and laminate styles due to water in bathroom.

I purchased carpet from Empire Today 2,600. About a week I looked at my carpet it was discoloring. I called Empire. They gave me the runaround then finally someone called me name Roy. He told me that I have to pay for the carpet because I bleached my carpet which is a lie. It’s 3 spots. I just saw 1 but the installer saw 3 more. I have a warranty but I have to pay to get it fix after they got 2,600 from me. I called the installer. He lied 3 times to come fix it but no show. I called him again. He hung up in my face. This company lies just to get your money then afterwards you on your own. The salesman full of it also. His name is Jerry. He told me to lie to them. I’m not going to lie. I’m telling them the truth. I just want my carpet done over. That’s all I’m asking Empire Today to do.

If I could give NO stars I would... I set up an appointment to have a sales representative come to my home today from 11 am to 1 pm, my husband sat there for almost 2 hours, I got call a call from customer service rep at 1250 pm telling me the sales representative was running late and would be at my home AROUND 110 pm. I told customer service that it was 15 mins before he was suppose to arrive and someone is just now calling me. I canceled the appointment. I will not do service with a company that leaves us waiting that long with NO call. I can only imagine what would happen on installation day!!

I recently done my hardwood flooring. Rep name Joe did not explain about the side moldings and when I called during installation he said that I will pay the penalty if I cancel. Even I didn’t want say that I want to cancel. His attitude was that I did something wrong not him. I blamed me that I did not understand. I will never do the business with them.

Updated on 02/22/2019: Empire didn’t resolve anything. They sent me a receipt for my payment. Nothing to really resolve. They shouldn’t claim that anything was resolved. They talked to me on the phone and we discussed problems but work was done. They don’t do business like any other company I’ve dealt with. That’s for sure.

I too am having problems with our floor! We had Laminate floors installed by Empire Today in Wa. 5 months after we noticed flexing in the wood and the seams swelling. They came out to try and fix the problem. Then we noticed it was starting to happen all over our floors. We called again and this time they said it was something we did to the floors. That we must have done something that caused moisture damage to the floors. Mind you... I haven’t even mopped my floors yet! I have a dry swifter that I use and being that my floors were brand new... If something splashed or dripped on the floor I would use a sponge or paper towel to wipe it up immediately!

I had flooring installed in my upstairs bathroom, it was beautiful. A month later we noticed a leak downstairs in the kitchen. The flooring was installed in early December and ** month later we discovered the leak. The installer who removed the toilet to put in the flooring didn't put in the wax toilet ring which caused the leak. It is now February and this is yet to be resolved or fixed. They keep promising me they'll get back to me but every day I have to call and get no answer to this mess. Their "supposed" manager, her name I was told is Tracy, is never in the office or never available. I have a hole in my ceiling and water and moisture in my walls. They don't seem to think this is a priority to have fixed. Mold starts to produce in 100 days so I would think this would be an urgent matter to most Companies. I may just seek legal action because this is terrible.

I am so glad I did not choose Empire. The sales gal was so rude and had a bad attitude. When I told that she said "you have a bad attitude." However I am not the salesperson. Home Depot has lifetime warranty on installation that is free. I might add. Also the life proof carpet is lifetime warranty! Also no pushy salesperson to manipulate you. Plus no hidden fees!! You know how much upfront. Go to Home Depot.

Although this company has been around for years, their SD install dept violates all principles of basic business courtesy. Derek, the coordinator and Christine, the office manager DO NOT return calls but rather INSULATE themselves in their little dens when an alleged slab moisture problem needs to be addressed, as was the case for me. The LV Plank installers lead by Derek failed to complete the contracted job and even stood me up for my appt. for an entire day because I would not submit to a special $350 concrete coating to a 150 sq ft entryway (it had ceramic tile over it for 21 yrs). 2 and 1/2 months and 15 plus unanswered calls and messages later, I finally caved and finished the job with another company. I contracted these misfits on 10/1/18 and finally received my deposit back on 1/3/19. BUYER BEWARE - the Darth Vader clowns of this evil Empire should be avoided and not awarded your business!

Bought sweet escape/coastal breeze last March. I mainly bought the carpet because of the 10-Year warranty with the R2X soil and stain resistance system (helps keep liquids from seeping deep into the fibers). The sales person that came to my house said that 'pee' accidents would be covered. Last week my dog had 2 accidents in the bedroom. There was clearly visible stains, tried the vinegar/water solution as suggested under the warranty. The urine 'stain' is gone but the smell is horrible. I called Empire Today and was told to get my carpet professionally cleaned and if the stain is still there she would contact the manufacture.

We chose Empire to install new flooring in our home. Installers came to our home whom where obviously a 3rd party contractor. The job was to be completed in one day, however due to the fact that they forgot a "tool" it became a two day job. Floors looked nice when completed. However, the installers trimmed my closet and bedroom doors to make the carpet fit under doors. The cuts are uneven and the newly painted doors were left with black fingerprints.

The issue has been resolved. I received a call, and scheduled a date to have someone fix the transitional pieces. The managers have been friendly and they were helpful. The floors were fixed and are left better than when they were initially installed.

The installers arrived and were very friendly, but immediately wanted to be paid before one inch of carpeting was installed. They tore out all the old carpeting, they then told me that they didn't have enough carpeting to do the job, leaving my house for a weekend with no carpeting. I was told they would be back the next day to finish the job, but this did not happen. I was called and told the carpeting I picked out was no more available in the same lot number, and when they come back out to my house they would either have to tear out the steps that had already be done, or put carpeting that was close to the same color in my family room. Empire said that they would be back out on Tuesday, making it 5 days of turmoil in my house. This has been a nightmare, and one I wouldn't want for anyone. The prices were good, but just remember, most of the time you get what you pay for. I still do not have my carpeting.

I purchased Golden Teak Acacia floors about 4 months ago. I do not have pets, use felt pads and take my shoes off at the door. Parts of my floor are now showing white smudge marks. The aluminum oxide coating is wearing off even without scratches. Also, I measured the left-overs that the installers left behind. The wear layer is only .07 mm not 2.0 mm. I chose the product because it had a 25/50 year warranty and 2.0 mm that would allow for one refinishing a decade from now. I doubt my $10,000 purchase will last 5 years. I made a call to customer service and they said someone will call me within 2 days. I will update my review after I receive a response.

I am scheduled for carpet install today, been waiting all day, it is 1:45 pm and no one has shown up. I could have gone to work and been home by now. Not even a phone call and when I call their number no one answers the phone. I should cancel the order!!! Will never do business with them again.

Thank you

A sales rep came to my house and I decided on the floor that I wanted. It was a Gray vinyl plank flooring, being installed over the old hardwood floors. The sales rep promised that because the square footage was so small (approx 800 sq ft), the job could be done in one day. This evidently was not something that she could promise, so I found out later. The company that Empire today hired to originally install my floors tried to tell me when they could come out and do it instead of working to my convenience. At the time I was working, so Saturdays were the only day available to me. So the floors get installed, in August 2018. A few weeks later I had to have them come out again because a pebble got left underneath one of the vinyl planks and was starting to mar the surface from walking on it. Skip forward to December and I notice that the seams are separating in every Room in my house.

Horrifying experience with this company. They removed carpet, never picked it up until 3 months afterwards and it just sat on our porch stacked to the top. The installers left open alcohol beverages in my kitchen and spilled soda on brand new hardwood. Carpet had nails sticking out which hurt my kids on 2 occasions. Called seller and customer service numerous times to count. Asked to move the date of financial promotion back because they didn't complete the job until 5 months afterwards. Never go with this company. I'm fed up with them and their empty promises to show up and fix their mistakes.

We spent over 8000.00 on new flooring throughout the whole house. A year later the floor was lifting everywhere. We called Empire customer service and they came out. A day later they determined it was our fault and we would have to pay to get it fixed. We were upset and they basically said they are not going to fix it. I had several flooring experts at my house pull the baseboards and the way they installed is what’s causing the problems. I contacted Empire again and they told me there was nothing I could do. So not only am I out 8000.00 but now I am pursuing legal action. I just want everyone to know before they consider this place.

Back in August of 2017 we had carpeting installed in our family room and up the stairs. Although the sales experience and installation went very well, we are finding that even though there are only two of us in the household and the fact we never wear shoes in the house, the carpet seems to be wearing rapidly. In two places (one that was seamed and one that was not), the carpet is bubbling up. I called customer service and they tell me that they only cover the warranty for the first year and that the carpet manufacturer would need to cover the balance of the warranty AND in order for Empire to fix the problem (without seeing it they suggested that they re-stretch the carpet at a cost of $295.00).

I am researching putting down hardwoods in 2 bedrooms in my patio home to match my other hardwoods as much as possible. As much information as possible was given over the phone although when the guy came to measure he acted like he didn't know why he was here and was in a huge hurry to leave. He made a "bad joke" as he put it, that I didn't need to replace my hardwoods I had. I am not replacing any hardwoods, I am putting down new hardwoods in 2 bedrooms. He started measuring one bedroom, he kept figuring and figuring. I kept wondering why he had not measured the 2nd bedroom.

Like some other people have said in their reviews day of installation went perfect then shortly after it started buckling. Made several calls. Finally someone came out but said he could not fix it since they did not leave any extra carpet. Made more calls and because of below 0 weather they could not come out. Finally someone did come out but they also could not do the repairs. They also did not have the extra carpet. They said that the carpet was installed wrong and would either have to be replaced or done over. NO ONE CALLS BACK. NO ONE TRIES TO CORRECT THE ISSUE. How can you be in business this long with all these issues??? Our carpet was installed Jan. 4, 2019 but as of Feb. 4, 2019 NOTHING HAS BEEN DONE OR RESOLVED. I WOULD NEVER USE EMPIRE TODAY OR TALK ANYONE OUT OF USING THIS COMPANY!!!

The whole process with Empire Today has been a mess. The customer service department try to make things right but they could not answer for a horrible sales department and lazy installers. Me and my husband were planning to use Empire Today to install hardwood floor on both our entire upstairs and downstairs floors. We also wanted to install LVP in our kitchen. We spent almost a $1000 testing for asbestos. Our home is a 100 years old and I would never want to expose anyone to anything unsafe. We found out that the upstairs had some asbestos tiles so we were planning to bring in a company to safely remove them in the spring and then have Empire Today install floor up there in the summer. I set up an appt online but getting a sales person out to my house was impossible. Empire Today called me to cancel the 1st scheduled appt.

Had vinyl flooring put in my home. Sales rep told me it came with a lifetime warranty and it was scratch resistant. Then the installers scratched the floor. Supervisor made two attempts to set dates for it to be repaired. Both dates for no calls no shows. Come to find out there is no warranty and it is not scratch resistant. That was only reason we chose this floor versus tile due to the fact of having three dogs and three children. One of our children to whom is autistic. They also made promises to come out and fix the damages as well as credit our account as well as our belongings were damaged. They left the debris outside in the yard. Supposably last we heard it was in corporate's hands but still have not heard anything. I would not recommend Empire Today to my worst enemy.

The salesperson was fine and convinced me to buy carpet from Empire, promising it would be installed in four days. The carpet people came, didn't have the underlay for one of the rooms, laid the living room and kitchen and broke one leg off of the refrigerator. They didn't tell me - I went out and asked them to put the refrigerator back in place, they had left it in the middle of the living room and that's when I saw it. Then they went out and I was phoning to try to get commitment for completion of job so didn't realize until I was leaving that they had also bent the door jamb and the door wouldn't shut. All you get if you report these things is a customer complaint number in Texas and no callback.

I've been with Empire Today and I've had them for a long time, so I decided to work with them again. This time, I had them install the rug down the steps. I like the rug's Cameron brown color most. Empire was very good and I like their work.

We purchased carpet for several rooms a few years back. The carpet looked fine for a couple months but started buckling after about 4 months. We had Empire back out to stretch the carpet. They stretched it but within 3-4 months, the carpet started buckling again. We have called several times (4 to be exact) to set up an appointment but no one ever calls back to set up the appointment time. All of the representatives insist that someone has called but we have not received any calls and not missed calls are showing on my phone. I don't think anyone has called. Really bad customer service. We will not use them again for any flooring. We hope someone does call so we can finally have our carpets fixed.

Dec. 5th salesman came to my home and took order for two rooms of carpet, three areas of engineered tile and porcelain flooring in kitchen. Total was 7k. The guys who did the work spoke no English. The salesman measured my closets for carpet but failed to properly place order. The installers weren’t going to carpet closets. The salesman called me and told me to measure my own closets and give him measurements. I told him that was his job! The installers of engineered tile ruined the paint and baseboard in my bathroom and left a huge ugly gap between floor and bottom of cabinets. The installer of porcelain flooring used the wrong colored grout, left the floor looking like a mess, ruined most of my baseboards, tore a chunk off the bottom of my door, found a can of primer in my garage and slapped it on top of my newly painted baseboards on an attempt to cover up their mess, mixed the grout in my bathtub and left it a mess.

I had carpeting installed in my bedroom by Empire Today, and it was good. I would recommend them.

I’ve used Empire Today twice and I had them install some carpet in the bedrooms. The salesperson that originally came out was very nice. He knew his product and was able to do the job for the timeline that we wanted it. He did a very good job, so I used them again on another project. I was happy with that they did. The installation team knew what they were doing and they got their job done. I would use Empire Today again on certain projects. They were good and professional and I was satisfied with their work.

On December 28th 2017 I had a Salesman from Empire Today come to my house as I requested to look into flooring for my house. I was looking into either the vinyl wood flooring or tile. He told me the vinyl wood flooring would be the best to go because it was guaranteed never to scratch and due to the fact that I had three children and three dogs. One of my children to whom is disabled as well as I am disabled it would be easier for me to clean and safer for them. I decided to go with that. On January 2nd was the installation dates due to be finished on January 5th. I also paid for movers to be able to help me move the furniture back and forth to two being disabled on it unable to do. So my husband took off four days of work to be able to help them as well. However its only moved four things. One of them they weren't even supposed to move which was my 75 gallon fish tank.

My kitchen has laminate tiles installed by Empire Today. When the rep came out, he was professional, nice and friendly. I had a price in mind and he gave me a good price. During the installation, the installers moved out my refrigerator and things that needed to be moved. They had it all done and were out in four hours. They were professional, clean and polite. However, I didn’t get the color or the type I wanted at all, but I went with what they had. Also, I wish that they had put grout in between the tiles because it will look and stay down better. It is down flat now but it looks like it might come up. The new flooring is a little bit darker than I wanted. But with the new flooring, it makes the kitchen look bigger. Overall, I had a good experience with Empire Today and I would recommend them.

Home Depot or Lowe's would not install a rug without a covering on top, like for a porch with no cover, so I had Empire Today install carpeting on my porch. I like that the flooring that I got looks sweet. Everything was good in my experience and I would tell people to try Empire. They've got nothing to lose.

We had hardwood floor installed in the whole apartment by Empire Today. I liked the reviews that I saw about them and their customer service was nice that’s why I did it. As soon as they finished, I saw the floor looks good. However, my floor started squeaking in September. So I complained. The people who did the flooring came. They just looked and they said, “We will be back next week.” But then next week came and they didn’t show up. Now, I called customer service, and then we sent a message. They came back again and took the picture, but they didn’t show up. I had to call who made the flooring. So, finally, I have an appointment next week, Friday. I have to take my day off and see if they come or not. Every time they came, I had to take my day off. It was very bad. So, next week, hopefully, they will show up. I’m very disappointed and very sad.

I like the color of the carpet that Empire put in from the living room to the dining room five months ago. It's unraveling a little bit but I've used them before and their work was okay. They put new carpet, dining room wood and kitchen tile. The workers were nice and quick which is one of the reasons I went back to them.

I heard Empire Today did a very good job, and I wanted to try them out, so I did. Their salesman was very good and honest. The installers were also superb, absolutely wonderful, very personable and honest. We had rugs done in the living room and dining room. We also had them put down linoleum in the bathroom. They did a beautiful job and it was in one week that we put the house up for sale. And we sold the house. I’d call them again. They were good people to work with.

Well first off I am making a big decision and started to put together 2 estimates for my flooring (649 square feet). I opened the homepage of home **, sorry but don’t know if I can use their name. I logged into install specials and called the number. I was then immediately called by Empire. The employee that answered the phone told me I would get a 500.00 coupon and price match the local chains like home **. The Salesman (Brian) arrived on time, measures everything while I am looking at 9 different colors to choose from. 9, yes only 9.

Empire Today installed a carpet in our dining room, and I like that it is new. I was satisfied and would recommend them.

Empire today put laminated wood flooring throughout the whole house and it's easy to take care of. It looks beautiful and it makes the house look good. Once I saw the flooring, it overwhelmed me. It met my expectations and I thought I did the right choice. I will be using them in the future now.

My sister found Empire Today and she recommended them. We purchased carpet from them and had it installed in the bedroom. The carpet is not the quality that I thought it would be but it’s okay. I’m satisfied with it. Also, I was pleased the people that installed it. It took a while because they had to take the carpet up but they did a good job.

Had carpet installed in the basement of our new home 12/2017. September of 2018 I noticed wear on the steps. Contacted Empire November 2018, was told to send pictures. I emailed them twice because they said they didn't receive them. After several phone calls I was referred to a different rep. Christian. I emailed him the pictures, still no response.

We had the laminate wood flooring installed in the dining room by Empire Today and it was great. The salesman got back to me in a timely fashion and the installers showed up on time. They did exactly what they were supposed to do. Everything went well. If I ever have any more need for anything else, I would definitely give Empire a call back.

I had carpet installed by Empire Today in the bedroom and they were able to install so quickly. I chose that flooring because of the color and style and I like the features of my new floor. I'm happy.

I just had the entire 9 room interior of my home painted in Wolfeboro, NH. Ceiling, Walls & Trim. The only place the Empire carpet installers didn't damage was the ceiling. Thank goodness I didn't put carpet on the ceiling. The sales rep assured me that the installers were professional and Home Depot would be a big mistake. The mistake was believing him. I have supplied Empire with photos of destroyed woodwork and holes in walls. It's going to be a royal pain getting this resolved. If I have more than $500 in damage (it will be well over that), I need to take MY TIME fixing their mess and get 3 estimates to supply them for restitution. One way or another, through the courts or trashing them via social media every day for the rest of my life, my wife's life and every friend we have, if we can save one person from placing an order with them, it will be worth it. Run, run fast and don't look back finding another flooring company.

I think it was April or perhaps May of 2018 that we had Empire install a nail in hardwood floor and a carpet. Both looked fantastic at first - the carpet for the most part still does. The hardwood floor however has gotten scratched up real fast and real easy. The scratches are so bad that my floor looks like garbage now. I cannot imagine why this happened- I do have two dogs and two cats however the sales lady insisted this particular floor would hold up against anything, even dragging furniture across it constantly (which we never have). And for the amount of money we spent on the small section of wood flooring it SHOULD hold up against anything - the cheap Lumber Liquidator wood laminate I have in three other rooms held up far better - and we installed those almost 9 years ago ourselves. I’m very disappointed with the lack of quality of this wood floor, and as of right now I will never have Empire install any more floors in my house.

Updated on 02/11/2019: I have been waiting for over 7 months for Empire to fix the window treatments, after they took my money to get them fixed. I left a prior review a few weeks ago, describing my waiting 7 months, having to make over 30 calls for follow up, which never led to anything. After leaving that horrible review about Empire Today, I finally got a callback, from someone named Mandy, letting me know that the parts were in and that they could send someone out to fix the window treatments. I had them come out the next day, but of course, they brought the wrong parts. Not even the correct color. They have to replace two pieces of plastic nothing particularly complicated, just two long pieces of plastic that hold the window treatments into the base.

I purchased laminate flooring for my entire home from Empire Today. However, the rep whom I dealt with didn't quote it right and didn't get the right material for the stairs. That delayed the project. Nevertheless, the installation crew was awesome. They came back the second day with more material for the edge of my stairs. I like the flooring thus far.

The carpet we got from Empire Today is very nice and my husband said their reps were nice and easy to talk to. We had a little mix-up with the time because we lost our phone the day before. So the next morning, when they were gonna come, we didn’t have a phone to answer. It was one of those crazy mornings with a little storm in the air. But they were here right after lunch, so that was fine, and they were in and out three hours. We had the carpet installed in the living room and every print shows the move on it and the design changes every time you step on it. Also, it's an easy carpet. When we vacuum it, it’s clean. If anyone asks about Empire, I would tell them to get Empire.

Over three month period my basement tile was not installed. They failed to return call, poor follow up with run around transferring me to several people. None of which were helpful. I finally cancelled my order and requested my deposit be returned which they have yet to do as of this date. I am still calling requesting my deposit. Consumers beware of this company. It is a horror story. Extremely poor service.

Empire Today installed some carpet similar to what I already had. The installer did everything right. Empire did everything accordingly and fine.

I was trying to get my floor done and I got linoleum from Empire Today. It was the color that I chose and the quality has been good so far. But I was kinda dissatisfied with Empire. When they did my floor in my bathroom, they removed my sink and when they put it back, it didn't fit like it's supposed to. I called them out and they got different questions. I still have that problem. I'm not gonna fool with them anymore, as far as my floor.

Sales was great, installers not Empire employees, they complained about putting in sub floor I paid for. When floor came unglued less than a year later I was directed to another company/person hired to handle complaints. She never answered the phone even after I returned her call within seconds. It took months and phone tag with 1 person to get a date for a man to come look at it, then weeks for another who was suppose to repair the floor only to show up (after I moved all the furniture from the room) and tell me nothing he could do. He had the same neter the first man had, the first man took video, measurements etc. The repairman sliced the seam at the door flattened the bubble and left. The bubble returned immediately. The floor crackles due to the glue not adhering. Not sure why they glued it anyway. My bathroom was not glued and is fine. They are not a local company only the salespeople are.

Empire Today installed two hardwood floors upstairs. The rep arranged the whole thing and did a great job. She also had a very nice approach. Then the two guys that they sent were excellent and did exactly what had to do be done. They did an excellent job and I'm very pleased with the floor. I recommended Empire to at least 12 different people.

I had Empire Today install $2,000 worth of laminate flooring in my bedroom and it makes my room look bigger and cleaner. The installers had to come back and fix it though because it was puckering up. Empire Today is pretty good, but they could give you better bargain.

I had Empire Today install laminate flooring and everything was fine. The people were wonderful and they cleaned up after themselves. They fixed everything that they had to fix after putting the molding down because they would hammer the molding and then the top part would pop out. I love the flooring itself and it's easier to clean than vacuuming carpeting. It’s also easier to either vacuum it or do a quick dust mop. I can dust it really quickly if somebody happens to be coming over and I need a quick fix.

First, the pattern on the tile has splotches of white on it - the sample we were shown did not have any white. It looks like someone walked on the tile with white paint on their shoes. Empire Today refused to do anything to correct it. Second, the threshold that was placed at the bathroom door does not match and was about ½ inch high - it’s a risk for tripping! We tried 7 times to get Empire Today to replace it. Customer Service was not helpful at all! I finally had to contact BBB and they got them to refund some money so that we could have another company fix it. The carpet they installed is very nice.

We had used Empire before on the first ground floor apartment and we didn't have a problem. They were very reasonable throughout. Recently I had a carpet done upstairs in three bedrooms and a corridor. My only concern was when I asked the guys who came in with the carpet to fix the flooring. It was supposed to be all put in a report. The floor seemed to crack a bit at times, so I had asked if it would be a problem and if it could be fixed. The initial rep said it shouldn’t be a problem and that it would probably be a little extra, which wasn't a big deal compared to what I wanted done to one of the bedrooms.

I got hardwood floors installed by Empire Today in my Kitchen and dining room. It was installed in one day and the guys who came out were great. I went with them because of their "Buy one room and get the other room $50" advertisement. The flooring is great and it is so much cleaner than a carpet. Go to this company because they are wonderful.

I had two issues with Empire. Pricing issue - The representative gave me a price that was not the same when the installers came to complete the installation. When I spoke to the customer service rep he was rude and I had to speak to a supervisor to get the issue resolved. When the installers finished, they left the bedroom and closet doors uninstalled. They said they cannot fit. Now I am stuck getting this fixed. When the representative first came in he did not mention anything about this. This is not right to do to customers. Have I known this I would have not used you to start with. You refer to the contract that is 12 pages to say it was mentioned in the contract. You try to protect yourself vs. taking care of your customers. I know that I will never use you again and I will never refer you to anyone else. If there is a rating lower than 1 I would have selected it. 01/18/2019.

I have a rental away from my home and the carpet was shoddy there and Empire Today dropped a new carpet there for me. One complaint I have is the bank that they deal with, Wells Fargo but as far as Empire, the lady that came out here that sold me the carpet was nice. She was polite and we had the thing done in less than an hour. Then, the people that installed it were prompt. They came out and did an excellent job. The price of it was a little bit high, but the idea is it's in a rental. With a rental, when you've had it these many years, you're pretty much in between each tenant. Tenants usually stay between two to four years and you gotta pull the carpet out every five to six years. It's just the maintenance on it. Other than that, I'm really happy with this company.

I had someone from Empire Today come out to measure the room to give me a price on the carpeting and I never got a straight answer out of them. They took the measurements and asked what I wanna pay for it. I said, “I’m asking you what it’s gonna cost me to get this installed.” And the rep gave me some astronomical price about it. I said, “No, no. That’s crazy. I’m not gonna pay that.” She said, “Well, what will you pay?” I said, “I’ll call somebody else if that’s what your offer is.” The rep said that they're accepting offers and asked me what I will pay. I gave her a price and she took it. I should have went $500 cheaper. It was just a bad experience. It felt like I got taken advantage of and I’ve used Empire before. I used them when I lived in Los Angeles and I never had a problem there. I’ll just call somebody else, somebody who’ll give me a straight answer.

I've always had Empire Today. They've done a nice job and they were fast. I know they have to work with outside companies and I had some problems with that which was frustrating. I had the flooring done on three different occasions. One of them was great and the other one was saying something about the floorboards needed to be completely replaced. I sent in two other people and there was a huge difference, like a couple thousand dollars difference. So, I wasn't happy with that. The other time, I had hurt my back really bad and I had to run to the chiropractor. The contractor called me and said he was done and he wanted me to get home. But when I got there, he hadn't cleaned anything up. So, I was irritated. There were other problems but Shane, the sales guy, followed through on stuff, more than he was required to. He made sure that I was happy. I really like him. I wanted to finish the rest of my house and I'd get Empire Today again.

If I could give 0 stars I would. They are real great during their "sales pitch"- promising licensed/bonded installers, quality work, professionalism... We spent $7000 on laminate and about another $5000 on carpet- which is a lot of money! But again, we thought we were paying for quality. The install occurs- a requested change I put in was not made in time though I was told it would, and was also told we had room in our approval to make that change without any out of pocket costs. I had to spend hours back and forth getting it corrected. It took 2 more days for the installer to obtain the product after he complained he had to keep driving down to San Diego for nothing to try and obtain it.

Salesman did not know the scope of work and said it would be no problem to install the "luxury" vinyl plank throughout our home. Two independent contractor installers did not want to do the job. One installer made a 3-4" cut in my carpeting for some reason. It has not been repaired. So far we have only received a partial refund. We were looking forward to an update in our home. Had to cancel the entire job.

My entire home flooring was done by Empire Today. Total cost over $12,000.00. I love my carpet and new tile. When the installers of the tile were ripping up my old tile, They did not seal the rooms well enough and the temperature outside in Florida was hot, so I had the A/C on. Needless to say, there was a ton of dust all over my home. I was very upset over this and I told the installers that if I had know it was going to be this bad, I would never have had the new tile installed.

The salesman from Empire Today came out to the house and measured all up and prepared us for what we had to do. Then the guys came in and put a laminated wood floor on the great room of L-shaped ranch. It turned out great. They came back to do the carpet but they said they couldn’t do it because we didn’t move enough furniture.

Empire Today installed laminate flooring in the hallway and the bedroom. It is the type of floor that I needed for me to get around as I am in a wheelchair and agitated. So far, everything looks beautiful. Plus, everybody at Empire was wonderful and they were very neat. The job was well done and if anything ever comes up, I know who to call back.

The carpet installed all over the house by Empire Today was for my wife, but I didn’t get the right deal for it. I found out that they put some used carpet down on my living room floor because it had a spider on it. Also, I recommended Empire to my daughter and then they told me that they would send me a gift card, but they never did. Now, I wouldn’t recommend them to anybody.

Updated on 01/24/2019: The issue has not been resolved. I have not been contacted by Empire Today for a resolution. I spoke with Turk ** less than a week ago. He was only inquiring as to whether my husband and I were going to proceed with 2nd redo and accept the potential consequence this redo could result in the flooring being worse than before. I cannot receive a guarantee or confirmation from Empire Today that the flooring would be redone to my satisfaction but again only within industry standards.

Don’t make the same mistake I did by choosing Empire Today for carpet. It starts with the sales representative who will lie and tell you everything you want to hear. After purchasing carpet, the company stood me up and didn’t show up to install my carpet the first time. Left my wife sitting at the house for 2 hours before calling me telling me they weren’t showing up. Second time to install carpet the installers showed up started taking up my carpet & pad. 2 hours into job the installers call me to tell me there’s a large cut in the new carpet and they can’t install it. So now it’s been 2 weeks before getting more carpet to install and I’ve had to take 3 days off from work to get one installation of carpet. Lost money and time from work, this company gave me a lousy $100 discount that I have never seen. Do Not Buy from these folks, terrible service and customer service should be fired.

I had carpet installed by Empire Today in the living room, family room, and bedroom. The whole installation took a while, but the experience was good and the new flooring was okay. I like the color of the flooring too.

The flooring from Empire Today comes in a roll and it looks like wood, but it's not. It was installed in one bedroom and a bathroom. But, I was supposed to have two bedrooms done. After the carpeting was taken off in the other bedroom and the installers saw the 8 x 8 tiles, they wouldn't touch it. It was the one floor that really needed to be done. And I just wanted them to put the new flooring over it, but they said they couldn't do it because it could be asbestos. Those guys were really nice, but they didn't know anything. Also, I can't find anybody that can tell me whether it's asbestos or not so that I can get that bedroom done. Other than that, I'm not having any issues with the new flooring.

I had Empire Today install carpet in our family room. I liked the color of the carpet and I was impressed that they had next day service. I checked with Home Depot and theirs was two weeks until they ordered the thing, which was something that I didn't need to do at my age. Empire Today came quickly and installed the carpet. They are a good company to use and I was very satisfied with my experience with them. I would use them again.

I was very satisfied with the whole project Empire Today did for me. I had them install hardwood flooring in my dining room and kitchen. The young man who came was very nice, polite, and responsible. He took off some of the tiles that were on the floor and he checked out and measured everything. He then started cutting up the flooring and putting them together. I built a closet in the dining room and he had to go around and inside it. He did that with no problem nor complaints. His measurements were also perfect. When he was finished, we checked everything and his work was excellent. The whole thing was of good quality and it was for a good price. It has been down here for a few months now and people have walked on it during the winter and summer and I've had no problems with it.

I used Empire Today three or four years ago, and back in April, I had them install some carpet in all the three bedrooms of our home. The installation went very well and I love the carpet. I would recommend Empire Today.

We had to have our guest bathroom floor replaced. We had original tile from when the house was built. We decided to go with Empire and have them install vinyl. Installation day came and went without incident. About a month later we noticed the edge of one on the vinyl tiles was lifting. This led to two tiles lifting. After finally getting in contact with someone from Empire, a repair was scheduled. I took a day off of work to wait for the repair as we were given a time frame of between 8 am and 6 pm. At 4:00 pm I was still waiting as no one had called. I left several messages and sent emails as well.

I hired Empire to do a vinyl install. The contractors they sent out a month later did a horrible job. Not only did they go over the time of the install by almost 2 hours (I have HOA rules no construction after 5), they left all their mess. I came home to shards all over my floors, nails, fragments, etc. all while holding my crawling baby and dog by myself. The dog ended up with bloody paws, my baby was cut on his hands and feet while I was rushing around trying to vacuum up the mess. The installers just watched and offered to help. They then had the audacity to ask for a tip before they left. I was so busy cleaning up the mess and tending to my family I didn't have time to go over the completed work before the installers abruptly left after I refused to tip them.

The people that I dealt with at Empire at their office was very nice and kind. In July 2018, when all the installation was going on, I wasn't home. My aunt was here with my mom who had ovarian cancer. I had my mother and my aunt down in the boy's bedroom that was kind of barricaded. They couldn't move and get out. My mom didn't have air. I thought that the installer could have been a little more pleasant. The installer was my biggest issue. It was quite obvious that mom wasn't well when the installer came. My mother passed away in October and that was when Empire made a mistake of calling me and asked how did I like everything. They did the steps and there were nails in the steps, that my little guy, as he was climbing up the steps, cut his foot. And there were two lumps.

The price that Empire Today gave me was lower than the other companies and I had them install carpet in three bedrooms, the hallway and the living room. I used three different colors and it took the installers between five to six hours. They did a good job and what they did was excellent.

I learned my lesson well, and I will not use Empire today in the future, because when I needed a small repair (small 1 inch patched), and because they are not here locally, they told me it was going to cost $250. So not a happy customer.

Empire Today got the carpet done in the living room hallway, carpet in the main bedroom, tile in the master bath, tile in the small bath, linoleum in the kitchen and hardwood floor in our den. All in all, they did six of our rooms but we’re having trouble with the living room. The backing is coming away from the carpet and it’s making it tear. It looks like it had a seam. We’ve been calling them for two months now and they've sent somebody out twice. The last guy was here on Thursday and he said that he’d have to do the whole hallway again. He said that they’d get in touch with us but nobody has ever gotten in touch with us. We never had any trouble with Empire until now. In fact, we even referred my sister to get it and they got it in their room. I’d recommend them again if they call us back about our carpet.

I have Empire carpeting installed throughout my condo which we purchased in 2016. Due to some wear by the previous owners, I had Empire come out in 2016 to replace the carpeting in the master bedroom and on one set of stairs (15 stairs) from the front door up to the living room. Fast forward two years later... The carpeting in the master bedroom is buckling in a few places, and the carpeting on the stairs is separating on each stair since it was apparently installed in two pieces on each step.

Last June we had laminate and carpet installed in our home. The laminate installation crew were awesome and our floors look beautiful. The carpet installation crew was another story. Walls in one of our bedrooms were damaged in 5 different areas from the carpet installers. Called Empire and sent them pictures and they gave us a credit of a $150 to fix the wall. They did not bring our baseboards which we ordered for the whole house so another crew had to come out to install them on another day. These guys left stickers just thrown around the rooms from the baseboards they had peeled off. Very unprofessional.

Based on their reputation, I got Empire Today's services over other companies. I had them put down a lot of beige rugs in our living room and bedroom as well as in my business. Their installers did their job and were neat. The rugs are good and I like them. I'd recommend Empire Today.

I contacted Empire Today in order to receive a FREE estimate. To most, this means they will leave you with a quote (whether written or emailed) on company letterhead. An estimate should include pricing, breakdown of cost and an expiration date. The first salesman told me he could not leave a price without a downpayment. Stated this was "Company policy". After numerous phone calls and complaints, they agreed that this is NOT company policy and that they could absolutely provide a quote in writing.

Back in February, I had purchased carpet for my entire house. I used half cash and took advantage of the zero % interest for a year. Because we were happy with the service we decided to have Empire come out again in April to carpet our basement that we just finished. Then my mother-in-law bought a new house in August and my husband had Empire come out to her house and install new carpet as well. She had opened a Credit Card as well.

Horrible!!! They cancelled on me 4 times. Yes, four times, and then they issued partial refund to me. Yes, you are reading this right, partial refund. I lost 2 days of work and 2 days of holidays and they did not care about that. I have never seen a company that treats potential consumers this way. Just horrible. I figured that there are local carpet companies who treat you much better, are cheaper, and do the work better.

I've used Empire Today before in other buildings and they usually do a half decent job. A year ago, I got the wood floor and had them put it in my kitchen and dining room floor. I’m not happy because it was down only for a few months. I called them back because I noticed there was buckling in one area in the dining room. They sent somebody out there and this guy was trying to tell me that it was water damage. I said that it would have been all over the floor and not just one spot. He said that was what he was gonna recommend. When I called Empire to talk about it, they told me that he was their expert and that if I wanted another opinion, I would have to pay for it and have them come and write something up. In case it was something different, then they would still have to take it into consideration and decide whether or not they would fix it.

Vinyl floor was to be installed in my basement. My concerns, 85 yr old home, asbestos tiles, new sewer line recently installed. I was assured by salesman, Sam, no problem. Day of install, I was called and asked if anyone had been in touch with me... No one had. Trey advised me, based on pictures, that vinyl probably would not work. They sent out Charlie who concurred, and told me Empire's objective was to have me "sign off" releasing them from obligation when the vinyl would most certainly start coming up, creating a situation underneath like "potato chips".

I recently had Empire install vinyl flooring for me. I have decided to go with someone else for carpet. The installation looks like I did. The reason I hired someone was so it would look like a professional installation. When the other company came for my estimate they noticed the new flooring, they did not laugh but were somewhat appalled at the job and installation techniques. Explained how they would have done it and I believe it would have come out much nicer. That being said I am sure it would have cost more but I was hoping for something that look nice.

The sales rep came on time. I picked the carpet. They sent the wrong color. The men that came to install agreed it was wrong. I got a report number with promises of a call back that day. No call. Called again. No call next day. Called later finally got someone. He insisted it was the right color. Gave a ton of excuses. Even had the nerve to say, "It would look different when you see whole roll as opposed to a piece." It’s not paint. It doesn’t dry darker. I was on a time crunch.

Do not give this company money. They will not let you out of a contract, even if they tell you they will. I was given 3 days to cancel for full refund of my deposit. They kept extending my cancellation date to give me more time to decide. I decided not to use them. When I called to request my deposit be returned, they refused. The customer service representative lied over and over and over again.

I had laminated hardwood flooring installed everywhere there was carpet on the first floor and the second floor. I purchased from Empire Today since it is a known company. I felt more inclined to use them. Plus they've been around for a long time so I trusted the brand. They have very good customer service too. They were very professional, informative and quick. They came out one day and after the next, in that same week, my floors were done.

When the carpet installers showed up 3 hours late, we should have known things would not go well. We are in need of a minor repair (saddle replacement) which should be covered under warranty and take about 10 minutes max. Called customer service to have repair done and scheduled a date. The installer never showed (not surprised). I have been calling customer service for the last 5 days, no resolution. Customer service seems to be nice but all they do is transfer the call to some voicemail that nobody checks. After leaving over 10 voicemails, still no response. Very frustrating, unprofessional is an understatement!

Salesman showed up on time. Did not have the correct samples. Kept pressuring me to sign the contract. I could only get the quoted price if I signed right then. I was wasting the salesman time, if I didn't sign. Well, I didn't sign. Can I at least see the product you want me to contract you for, BEFORE I sign. Met with salesman again, he was late. This is a vacant house. Not enjoyable to wait for him. Easiest job ever for them. So I signed. I took the day off from work to meet installers. They were late. But worse than that, they didn't bring enough carpet!!! Went round and round with installer with salesman with office in Stoughton. They wanted me to let the installers go ahead with what they had. They would come back and finish.

We had Empire replace foyer 2 bathrooms and kitchen 3 yrs ago. Absolutely dislike kitchen floor. Had I been informed about moisture/water on floor I would have went a different floor type. My dishwasher had a leak and ruined my floor. The boards are greatly separated. Empire would not stand by and help/discount new flooring.

I had Empire Today install laminate flooring in my bedroom. They have done work for me before, so I decided to go with them.

Empire’s rep, David **, came out to give me an estimate. He brought a few samples. After going through the samples I was still undecided. I told the rep I needed some bigger samples. He said he would try to get them, but that I should schedule a installment date because they are backed up. He told me I could always cancel and get my refund back in full, but to contact him so get the full refund of $100 otherwise they would charge me 15% of my refund. He never sent the samples... After making numerous calls he Promised to come out again and never did. I keep getting texts for installation. Today when I called and spoke to someone to cancel she said they would charge me 15% of my order, not deposit, which would be over $600. Beware of this company and their charming reps. I asked to speak to a manager and she told me there was no one else to talk to.

Very disappointing. Cleared my schedule to have them come out and measure my house for new flooring. So I made an appointment online from their website. I was sent a email with a job number and date and time for my appointment. I did have other question I needed answered so I called to have them question answered and wanted to just double check appointment which the customer service person confirmed.

Not once but twice, this company was supposed to come give us an estimate for flooring for our home. On the first evening they were supposed to be here between 7-9 and at about 8-8:30 someone called and said the representative was sick and couldn't come. Of course this really put a bad taste in our mouths. I received a call from someone wanting to make it up to us. Offered $250 extra off of our total. I continued to tell her that in my experience if you start off business that way you usually end in that manner. Against my better judgment, I allowed her to reschedule our estimate because she promised she was going to speak to the supervisor in our area and be sure they only sent the best representative out and that they would be sure to show up. She put me on hold and said returned to the line and said she had spoke to the supervisor. And he himself would be coming out and was definitely available at the said date and time.

We recently had a laminate wood-looking floor installed in the family room, dining room and all four bedrooms. Empire Today did a good job with it, and we love the way it looks and the way it cleans out. Where they put it in is absolutely gorgeous, and it's lightened up the house a lot more than I thought it would. I have COPD, and I've been prone to having pneumonia. Now I can breathe better and I'm not afraid of having to go to the hospital every time I turn around. Plus my daughter, who has all kinds of allergies, is not sniffling and coughing around as much either. The house is cleaner now than with no carpeting.

Empire Today does a good job and we're happy with what we got. We got the flooring with that new wood-look and we like it real well. The installers were decent too and they seemed to do a good job, except for one piece that buckled up on the edge of the carpet. That happened because of the carpet and that flooring, and they had to come back three times. But they used some heavy-duty glue and finally got it glued down now. So it's just fine. That was also the only thing that was out of line.

The installation crew did not show up on the day scheduled. We were not contacted with a request to reschedule. No notice of any kind was given. When contacted, the customer service representative responded with false claims that calls were made, and texts and emails were sent seeking to confirm the installation appointment. He claimed that our failure to respond was why crews did not show up. Now, we all know that each of those mediums of communication are quite easy to verify. Without question absolutely no effort was made to contact us. Dishonesty compounding poor service!

Our salesman was not well versed on what we were to expect for installation day, nor was he very knowledgeable about his products. There was an issue with the stairs in my home due to the fact we were sold the wrong product for our needs. We were told to choose something else by the installers. We tried to do that, however, the sales rep won't return the phone calls and neither will a customer service manager. I am fed up with this company!!! We will NEVER use them again and I will ensure that I tell everyone I know when they want to purchase new flooring.

I ordered flooring for 2 rooms. The salesman for Indianapolis, Kyle, called several times trying to get an appointment as soon as possible. He finally came out and measured and showed me some samples and pushed me towards one sample which I ended up ordering. He looked at the floor and told me that the old layers of the floor needs to be taken up and leveled before the new floor can be put down. I agreed with the price and set up the appointment to have my floor installed.

If you value your time, reconsider. On three separate occasions, I took leave from work and declined an overtime opportunity to wait on carpet installation that was rescheduled. It is a horrible look for an employee to repeatedly request time off on the same issue and prevent another employee from spending time with their loved ones around the holidays. The installer stated my carpets must be installed first thing in the morning and could not accommodate an afternoon request because of the size of the project - four rooms, closets, and hallway - but mentioned I could leave after signing the paperwork.

I needed living room carpeting. A friend told me about Empire Today and I bought from them. They took the old rugging and cleaned up. The product could use some improvement on some spots around the edging but other than that, I am 90% satisfied with it. I enjoy it very much, too.

A coworker recommend me Empire and we got the waterproof laminate for the whole house. It was installed in four rooms – the living room, the kitchen, the hallway and the laundry room. The product went above my expectations. The house looks cozy now and it's easier to clean the floor. The best part of the experience was the team that Empire hired. Most of them seemed to be Brazilians and some of them barely spoke English but they had somebody to guide them through. And they were all very professional, polite and respectful. It was an amazing experience because they did everything. I had nothing to do with the floor. They even sent me a housekeeper. I would recommend Empire Today.

We had a leak and had to have the tiles removed and replaced. I got carpet and sheet vinyl from Empire Today. We had them do the installation in the living room, kitchen, dining room, three bedrooms, and stairs. The installation got done in four phases. The living and dining room was done in phase one, the sheet vinyl was done in phase two, and my bedroom and walk-in closet was phase three, and then the upstairs was phase four. But everything was going wrong during phase four. I originally was gonna have the same carpet throughout the house. It was the end of the year, so Empire quit carrying the one product. They thought they had enough but they didn’t, so I had to switch carpet. But it worked out okay.

They were suppose to come install carpet and vinyl on my stairs, and the entire upstairs of my house. I was supposed to get a call this morning to give me an estimated time frame. No one called me by noon so I called to make sure they were still coming. I am a housewife, who has been home all day, with her phone in her hand... When I spoke with a supervisor, he just kept telling me that there was record that they called multiple times and even knocked on the door and no one answered.

We had Berber carpet installed and within one week the seams began coming apart and unraveling. When I called they said they would send an inspector. When no one showed up in the allotted time- I was told it would be between 7 and 8 pm and the inspector was the original installer. I asked for a management inspector and had to wait over a week with several reschedules. Checking with other carpet companies who came to look at the carpet (for a fee) I was told that if the glue is not hot enough then the carpet will unravel at the seams. Checking with carpet companies in South Carolina- I was told the same thing.

I recently wanted to change flooring in our home and decided to go with Empire. Then a few days later my wife had an accident and now I'm paying medical bills. So I called to cancel my flooring and nothing but runaround. I've made several calls and it's been a week and a half and nothing. I've told them I need to cancel this and I'm not getting any help, they told me it was a commercial job, which I'm a residential home not commercial. So I was told they had to email that dept not call them which is weird. They told me they couldn't give me a phone number to them, that I had to wait 'til they received their email and I would be contacted. Well guess what - still waiting and no help, this has been a horrible experience I wish someone could help us.

Updated on 01/04/2019: My previous post last month was in regards to the terrible wear of carpet only 18 months old. While someone reached out quickly and persisted in reaching me, I am not a satisfied customer. There were all kinds of manufacturer' warranty guidelines. 1. No stairs... The bulk of my carpet, say 90% was stairs. 2. Professionally clean carpet, their choice of carpet cleaners. (MY DOLLARS.) And maybe the ten percent could be considered. However, my walk in closet shows the same wear as the stairs. I declined submitting a claim. So the attempt to make me a satisfied customer was fruitless. A -for effort, F -for results.

I have seen Empire Today advertised and I had a lady at work who said they were awesome which led me to use them. Their sales rep was so knowledgeable and great with what he did. The color and the grade of their products also made me go with them. They installed carpet in three of our bedrooms and I like everything about the carpet all the way around. The experience was fabulous, including the salesman and the people that came and put the carpet in. I know that when I get ready to do my flooring, I will call Empire again.

We've had Empire Today install rugs in three bedrooms and in the living room of our house. We got them twice already now and their products are pretty good. My wife and I like the flooring that they had installed.

I used Empire a few years ago to do my carpeting. And this time we had our bathroom floors done and I like it. The installers were also very polite and gracious. They were really good people and I was really pleased with them. I would show others my floors, and that would speak for itself.

The process to get my hardwood flooring done was very rough. I’m 72 years old and I had to clean out my rooms. But in terms of the actual installation, the first crew from Empire Today was all right. The second crew was Spanish so it was a little hard to understand them. But other than that, it was fine. The flooring is very nice and I like it. It’s what I expected and it's very nice to keep up. I would tell others to go with and use Empire.

Empire Today did the flooring of the kitchen okay, but they couldn't do the hallway. When the salesman came, he didn’t tell us that there might be a problem on the bottom of the flooring because there might be asbestos. They said they couldn't do the job after the workmen came two or three times. I was pretty fueled about them when you try to schedule, take off of work and cancel stuff around to give them their space to work, and then they tell you they can't do the job. But nobody would tell you that there might be a possibility before they do the work. So, I wasn’t too happy. They kept scheduling and rescheduling and saying it was done, and then they wouldn't show up.

We had Empire Today put carpet in our basement. They only had three carpet choices though - a dark green, which I used to have for my kitchen, a dark brown, which I already had, and the one I picked, which I wasn't too particular about but I had to have something put down. The fellows who did the installation were nice and did a good job. The carpet is nice and clean.

I have dealt with Empire Today in Luna before and had a good experience. They were faster than the other brands. I didn’t have to wait six weeks for them to come and measure. I also didn’t have to wait six weeks for them to come install. The carpet was for a rental property, so I couldn't leave it open for six months waiting on the carpet dudes. Empire installed the carpet in the family room and the installers were fantastic. The carpet looks great. The couple vacuums I did on it before the tenants were fine. In our other units, the similar carpeting is holding up great, so we're good.

I got my carpet from Empire Today because they had an A+ Better Business Bureau rating. I dealt with two different sets of people. There was the guy who came where I had to select the type of carpet I wanted, and then the installers. They were great. They worked hard and made sure I was happy. They didn't piss around and I'm extremely satisfied. I would tell friends to go to Empire.

I’ve been having quite a bit of work done around here and Empire was good with the carpet installation. It was better than what I had before, especially when it came to the stairs. I was impressed with how they did the stairs. Their professionalism was good too. I stayed out of their way and they stayed out of mine. They did a good job and I’ll recommend them. In fact, I recommended them to the lady across the street from me. I’m also working on trying to get one room cleared out so I can call Empire again.

I had a great experience with Empire. Their pricing was better than the other companies, and their salespeople were very knowledgeable. We had the tile and the carpet installed. Everything went right on time. They got done pretty good. They came back because my husband had a issue with a part of the tile, and the way our house was built, it wouldn't do. They gave us a credit then, so it worked out perfectly. Other than that, it went very nicely. Everything was fantastic at my house, so I refer Empire a lot.

Avoid Empire Today at all costs if you expect to have a warranty! I have laminate flooring from them that is supposed to have a lifetime warranty but after 6 years it is delaminating in multiple rooms and the laminate planks are also separating from each other. I cannot get anyone to respond from the Seattle office unless I reach out to the corporate office on Facebook.

I liked the way the laminate flooring looked and we had it installed in the front room and the hallway. The price was decent and I’d tell people to try Empire out and see what they think or get a price from them. Every price is different and it depends on what they’re looking for. The only problem I had with Empire Today was the first guys who came out. Empire Today doesn’t have their own crew so they hire people out. And the guys who came out the first time wanted the money upfront, before the job was even started. This one guy just sat his fat butt down on my chair in the kitchen. I wasn’t home and my lady was freaking out.

I had some carpet installed in my two bedrooms and my living room by Empire Today and they did a good job. The reps I worked with were nice. I had asked questions to make sure I'm doing the right thing. I didn't wanna do something and regret that I didn't do the right thing. They explained everything to me. The people who came in and installed the carpet were friendly. The people at Empire are good to work with. And so far I like the color of the carpet and the pattern they got on is really soft. You could just lay back down there and sleep. In fact, I don't let anybody walk in with their shoes on. We walk bare feet on it. I'd recommend Empire to anybody.

Our experience with Empire Today has been horrible from the salesperson to current issues. The salesperson was VERY pushy and tried using high pressure tactics, we had the salesperson here on a Friday and he kept making prices saying they were only good if we had them install the next day. We agreed to what we wanted because they did have a good price even though we couldn't wait for the salesperson to leave our home. We paid instantly with a debit card and they were to come the next morning to do the install and were promised they would send a couple to move all the furniture and put it back and we were promised they could do our stairs to match how they already are which is 3/4 of the center covered and the wood showing off each side and seamed on the edges.

I got the medium tan carpet from Empire and had them install it in three bedrooms, the living room, the dining room, and the hallway. Two installation guys came in and they were great. I was impressed with them because they were very professional. The carpet is nice and comfortable. But the price was a little more than I expected. It was supposed to be buy one room, get one for $50, and I still haven’t gotten the quote on that but it cost me $360. I was a little surprised but it had to be done, so I went on along with it. They also charged me for the one with the little nails on the edging, but they didn't use it. Also, it’s like the threading is coming loose. Every time I turn around, there are fibers laying on the carpeting and it seems like I'm always vacuuming it. I haven’t even had it in for a month. I’m the only one that’s here, so it’s not like there’s a lot of heavy traffic. But overall, I was satisfied with Empire.

I had Empire Today the the last time, and I was satisfied so I went back to them for carpeting. We called them and they brought out the samples. Everybody was nice. The installers were also nice. They did a good and a fast job and I was very satisfied with them. I've told people I wouldn't get anybody else and that I would go with Empire.

After having my laminate wood flooring for a month I noticed all kinds of scratches. I took pictures and emailed as requested by Empire. They called a week later saying it's not covered because I have cats... They're declawed. We bought this supposed top of the line flooring because of the warranty. IT'S SUPPOSED TO BE SCRATCH RESISTANT!!!

Our first scheduled appointment for carpet installation - no one called, no one showed up! Talked to Customer Service several times for update and just kept being told someone would call me. No one ever did. I then had to call back to reschedule for a week and half out and the morning of the second date I got a call that they overbooked and they unfortunately couldn't make it out. I scheduled far enough in advance - this should not happen. I should have been first on the list given they were a no show the first time. They wanted to come back on Monday - which by the way is Christmas Eve. I canceled the order. I wasted two days waiting for these guys... Unprofessional and unacceptable. I will not be using Empire Today going forward.

We had a risk-free, no cost at home consultation. The salesman measured and was overall nice. Then when we started to talk numbers he became rude to my wife and I. We have ~960 sq/ft and he said it would be $4,600 (3 rooms, 1 living room, 1 stairs). We told him that we wanted to think everything over, maybe get a few other quotes and we would let him know. He told us that we would be wasting Empire's time if we didn't sign anything today and that they would be losing money. We told him we were not looking to sign anything that night and wanted to speak with our parents regarding the purchase (we are new home buyers). He asked us if our parents installed carpet, which we responded "no". And his response was "Well what good are they then". He told us he was there that night and he needed us to commit.

According to the person that came by to show me the samples, the vinyl flooring that Empire installed was waterproof and guaranteed for life. That, the color and the quality of the flooring and various other things caught my attention. But they wanted me to go online to find out how to take care of the flooring and I never got that information because I don't have a computer. But still, I liked the color of the flooring that I chose.

I priced Uptown and they had a decent price, but they didn’t know if they’d have a carpet inlayer around to do it. I looked online and Empire was one of the first ones that came out, and they were in the Portland area. I called them and they said that they would have the salesman come in within two days, and within a week, it’d be all taken care of. The installers were very personal, friendly and professional. They told me I could go or stay, so it was up to me. They were very nice and everything went pretty well. Overall the flooring’s really good. It's a little more expensive, but they didn't push the price and it’s worth the difference. I have all hardwoods in my house and if I was gonna do carpeting, I wouldn’t hesitate to call Empire.

This was the worst experience ever with a supposed to be professional company. Today I took off work for installation. I was advised the installation crew was going to call me with a time frame around 7am. I never received a call. I called THEM around 10am, the customer service rep. Advised me that my chosen carpet was OUT OF STOCK, and discontinued. Really? And they couldn’t even call me or give me a heads up... Also, why would the representative bring a sample of carpet, they don’t even sell anymore. So unprofessional.

I compared cost between different companies and decided to go with Empire Today because of timing, availability and cost. Their installers were professional and on-time. Empire Today is doing well. Their customer service was fine as well and I would recommend them.

Empire installed the carpet in my living room and I like the way it feels. It has a burgundy color and it looks good to me. But Empire needs more colors. They didn't have too many to pick out of. Other than that, the installers were very nice and it took them about two hours to complete the job. The carpet has met my expectations.

We have been having a hard time with this company. When we first initially set up our estimate appointment it went really well, the salesman showed up right on time which impressed me. We made the purchase and set up the install appointment. When it was set we were told it would take at least six hours so it would be an all day affair. We were told the crew would get to our house first thing in the morning and complete it all in one day. This was great for us because we have a baby at home and it was our kitchen and living room that was being done and having to hang out in a small basement all day with a baby was difficult enough.

I hired Empire to install carpet in a bedroom. I was very clear with the sales woman that carpet needed to be light grey-- to match other carpet in home. She assured me that the sample shown would be a light grey. The installer came and showed me a small piece. I took upstairs and laid It next to the other carpet and It matched up well enough. The carpet installed is brown. Not even close to grey. Not the color I chose. I called Empire to submit a complaint. Still waiting on a call back. So upset and disappointed.

I contracted Empire Today to install carpet in my upstairs after they did a fabulous job installing flooring in my downstairs. This second experience was a nightmare from the very beginning. After a string of very frustrating contacts with the company and hours of being on hold and talking to people, I was ready to just cancel the whole thing. The order was not done correctly. It took 2 different agents to come to the house to get it right, important details were overlooked, phone calls were not returned, emailed quotes promised but not sent, etc. After the 1st installers came and refused to install, I got a call from customer services offering me a price "out the door" to reschedule the appointment and not cancel. I accepted.

Empire Today put carpet down in my home before, and we were very pleased with that. And this time we had them install our hardwood kitchen floor. Setting it up with their reps went pretty smoothly. I love the flooring. It goes well with my kitchen. I will recommend them. I had family and friends over for Thanksgiving, and they really loved my floor and they asked. I told them that Empire Today did it for me and they were really pleased with it.

Empire Today came and put my carpet in my living room. They do a good job. The installer was professional.