Empire Today Reviews

I was very impressed with Erin the salesperson. But not happy about anything else about the company. Tons of excuses. Not very helpful. Lack of communication between installers and the company. Customer service was awful. The installer lied on the paperwork. It’s too bad because I wanted to use them for future floors in my home.

Very happy with my wood flooring. Looks lovely and is such a nice change to our home. The thresholds required to be put in after we had the doors shaved by 1/2" has been completed. The gentlemen who came to finish did a quick and professional job and were courteous and kind. All's complete and we are thoroughly pleased. Recommend Empire Today :)

I had Empire Today replace the floors on the lower level of the house. And that included a rug in the bedroom, a hallway, a living room, a dining room, and a kitchen. It went fairly well. The kitchen was done in December. I originally told them that I wasn't gonna do it until after the first of the year. They called me to say that they were ready to do it by the 4th of January, but I said that that was impossible. The kitchen took a whole day and they worked very hard. I was very concerned because they had to pull out an old unit that isn't made anymore. They pulled that out gently, laid the floor, and put it back in. When I asked them if they could leave me a few of the tiles, all they could come up with was one. I would've gladly paid for more so that I had some on hand in case anything happened, but Empire must've figured the count very closely.

The guy from Empire Today gave me a tolerable price. It wasn’t the best, but I could afford it, so I went ahead and had some carpet and laminate flooring installed by Empire. I had three rooms done with carpet and two rooms done with laminate. The carpet looked very pretty when they first installed it, and then later, after walking on it, it doesn’t look as pretty. But it was nice. The laminate looks very good. I got some paperwork of what Empire did because I called them for it, but I never got a receipt for what I paid. So I'm still wrestling with them. But overall, they did a good job. I would deal with them again, and I would recommend them.

We waited for three hours only to be told, they weren’t coming (during the the third hour). Do you think that they cared that you left work and made sure you were available? Nooo, no one called, no emails. And now I have to take off another day and wait three more hours. I guarantee they would charge me for 6 hours of their time. I guess my time is worth squat to them.

Updated on 06/25/2019: Start to finish experience went down fast. First few weeks the carpet looked great but immediately started matting up in high travel areas, although this is only upstairs bedroom and two people only. I contacted Empire and through a series of phone calls and them sending out investigators and me following their recommendations of a cleaning, then another hot water extraction cleaning (the carpet wasn’t dirty, just matted), there was never any improvement. The last company that did the hot water extraction cleaning pulled up a corner to show me the padding. Even though I paid for an extra thick quality pad, the one I got is paper thin. That is the reason for the matting. There was never a follow up by Empire after the last recommended cleaning before they could “resolve” the issue. I was done with them by that time anyway.

I had carpet installed recently and the experience was not pleasant. The first attempt to install the carpet resulted in defective carpet and no resolution that day resulting in waiting until the following Monday (tried to install on Friday) so my upstairs was not usable. The install in Monday (same carpet) same issue resulting in a 3rd attempt on Tuesday (5 days from the first attempt). The customer service rep upgraded my carpet but had no other options so not really satiating my complaint as I expected a call back with a discount for this awful experience. I did talked to multiple service reps over several days and the information was never captured correctly in regards to my complaint and ask for a discount. I've still not heard back from anyone and since you have my money it's obvious you they don't care! Very unhappy customer!

I had carpet installed on 3/9/2019. They were at my home from 8 in the morning until 9 at night to install 3 bedrooms a hallway, and stairs. They damaged a new bedroom chest that I had just purchased and all they offered me was $100.00 credit. I still have closet doors leaning against the wall over 2 weeks later that they have yet to return to reinstall like they found them! Beware, as you can see, their customer service is horrible, after they get your money!

We purchased the luxury plank vinyl about a year ago. The installer came with the wrong item, not a huge deal, but it took another week to get it sorted out. When they came out we found out they are simply 1099 contractors so the 'warranty' is provided by them at no charge. The installer was nice and courteous, they tried to leave with holes in every corner not caulked exposing the concrete below. The biggest reason we got this floor was for the water protection so being 'sealed' was the most important.

Lack of follow up on complaints reported for poor workmanship. A representative was sent on 03/14/2019 to look at the installation problem but whoever the representative was very rude and not cooperative. He said he was going to inform his Manager and we will be informed of when corrective measures will be done. We again followed by phone call on 03/20/2019 and nothing has been done so far or letting us know when they will come.

We had new vinyl flooring installed over the weekend. Our sales rep was very attentive until the day the flooring arrived. I have been waiting for over a week for the measurements of our dining room. And for some reason they will not give us an itemized breakdown of our cost. Which is starting to make me believe they are hiding something in their fees. I also feel like the sales rep scammed us into having them move the furniture probably for additional fees.

Empire Today installed carpeting in my dining room, living room and hallway and they did a great job. They came in, represented themselves as carpet installers and they went over the work with me. I just let them do what they do and they were very courteous, fast and efficient. The price was great too. I had a certain amount I wanted to spend in mind and they hit it right on point. I would recommend Empire Today. They are very professional and they have great advertising and sales.

Three guys from Empire came here and they sounded the best. We went with their company and they installed carpet, as well as laminated and hardwood floors. The laminated floor was placed in the living room and a dining room, while the hardwood was in the washer/dryer. I like that I don’t have to vacuum the new flooring.

I did not receive what I was promised. I was told my installation would take place on Saturday, March 9, 2019. The installer came and said he didn’t know he was supposed to pull up the carpet first. So he didn’t complete the job. He asked if he can come back the next day to finish and he came back Sunday, March 10, 2019 but still did not complete the job. Empire sent out 1 guy to install hardwood floors in a 1500 sq ft Townhouse. The installer came back on Monday, March 11, 2019 and said he’d come back the following week to finish. I kept calling the office trying to cancel the entire job and get a refund so that I can go with Home Depot as I had initially planned. Nobody called me back.

2 months now and we are still not satisfied with the product or the customer support for our laminate flooring. First, the molding looked like plastic. Looked terrible. After 5-6 calls, always a different person, and 3 visits by the installers who didn’t bring the right materials, we finally got that issue taken care of. I am not happy with the installation of the mounding but we were tired of the fight.

I had my other carpet done with Empire Today before. Although I really wasn’t satisfied with the color of it, I didn’t have any problem with them moving my stuff and taking it down. This time, I had them install my carpet in the upstairs bedroom, three bedrooms and hallway. The guys who came out to do the installation were very polite, and they were great. There is a lack of variety with the colors that they have, but it’s okay. My favorite feature about the flooring is the color that I picked, which is light beige. Overall, I had a very good experience with Empire Today, and I’m planning on getting my wooden floors done over with them, if they have the right wood stuff that I need and if the price is right.

We've done business with Empire Today for years and they're a good company. We’ve had most of the floors in our house done with them. We looked around, checked out other flooring stores, and Empire's pricing is competitive. They did the floors on two of our bedrooms and it went well. The people who came were on time and they were really good.

My granddaughter had her floor done by Empire Today. She said she likes it and it lasts pretty long. So I had Empire Today do mine as well. There was also a lot of colors to choose from and the color is my favorite feature from the one I have. Laminate flooring was installed in my living room and in my bedroom, and the quality was okay. The installers kept busy and then they would come to me if there was any problem. I'm pretty happy with the flooring. My friends and my family like it as well.

I had engineered hardwood installed by Empire Today in certain areas like the kitchen, living room and foyer. I was satisfied with the installation and with the sales experience. They brought all of the various colors and stuff to my home to choose from. But I think their cost was higher than most. Nevertheless, I like the color and the rigidity of the engineered hardwood versus hardwood.

Had Empire salesperson who assured us that Empire stood by their products. Spent 5000 dollars for carpet. Carpet is three years old and has failed in most areas. It clumps up, will not brush up. Looks like it is 15 years old. We keep it clean and that has not helped. Carpet is total junk. Contacted Empire, person came out and did note how carpet was clumped and would not stand up. Empire then called us and told us that they would not do anything about the carpet. Told us that they understood how the carpet was failing but that the "warranty" did not cover any of the problems we had. In other words, a useless warranty and lies from the salesperson. Our two adult children had purchased Empire "carpet" around the same time we did and their carpet is failing too. BEWARE Empire as they sell junk and lie to their customers.

Empire Today installed the carpet in the bedrooms. I considered purchasing with other brands but the square footage was more expensive. Empire Today was not expensive. I called them. Their rep came out and I liked the type of carpet Empire had. The carpet's color is light beige and my favorite feature is its texture. I wanted the carpet's color to be light to brighten up the room, but not too light and not too dark. The installer from Empire was good. The people there were very nice and did a good job. All around, they were okay, although they got the schedules mixed up. The office gave them the wrong address. So I called Empire and they straightened it out.

Everything was fine with Empire Today. I saw Empire on TV, contacted them and they made a date to come over the next day. I had them install vinyl flooring in three bedrooms, living room, and hallway. It only took them two days to put the flooring down. I love the vinyl flooring. Empire did a very good job and I would recommend them. I’ve been to Lumber Liquidators and Home Depot and they wanted the same amount, so they're comparable. Everybody was saying that Empire was so expensive but they were not.

Empire did refund our full down payment. I revised the rating up to two stars because of their response, but I am still upset with the experience and most likely will not work with them in the future. They need to either train their sales people, so that they can sell knowledgeably, or send out a contractor with them on their sales calls, so that they would have known before the sale that hardwood floors would not have worked in our home.

To start, we received a phone call from Empire at 7:30 AM this morning to let us know they would arrive in about an hour. I finished up packing last minute items. I took vacation days in order to complete moving and packing things up to make it easier for them. At 9:00 the phone rang. It was Empire. Thinking they were just letting us know they were here....HA! They said the truck broke down and they were unable to come...WHAT!!! I took vacation days, packed everything up and they're not coming!!! I even bought the men breakfast and lunch. What a waste of money! Didn't they think to perhaps borrow a truck, rent a truck?? Guess they don't care if they come or not. Needless to say, we cancelled! So, if I could give them less than one star, I would. Good thing it's the weekend. I will need it to put everything back. Thank you Empire!

Empire may do a great job with installation and price, however I will never know this for sure. I had an appointment for 3/21/19 between 7-9pm and the salesman never showed up or called. When I called Empire today they said I was listed as not being home. My wife, children and I were all home the entire night, and they do have my cell phone number as well. It sounded more to me like no one wanted to come out and didn’t even give us the courtesy of a phone call. As I said Empire themselves may do great work, but I’m going to go with someone who shows up.

Plumbing - water leaking in the basement from furnace vents. Contractor assigned to the job came out and turned the water off but indicated that "they are plumbers and they do not handle jobs like mine" (because it turned out that the water was coming from a broken refrigeration line near the furnace vent).

An honest review!!! Originally I had carpet installed in my living room because it was becoming unbearably worn-out. I was referred to Empire by a friend that said her experience with Empire was great. So after I gave them a call my sales rep sold me the most beautiful carpet ever. I was concerned the other rooms wouldn’t match but I was quickly reassured that it would be a perfect match. Well it was not! I was so upset. The old carpet was hideous and unsightly (two different colors and textures.

I am currently working with a lovely woman at Empire in Connecticut who will hopefully be able to assist me. Previously to finding her no one would. Purchased a carpet and none of the seams were sealed upon installation and it’s coming up at every seam. I want a replacement, immediately. If this isn’t resolved by Monday my intentions are to post everywhere and sue them for the replacement cost. Unbelievable that they’re still in business.

We had Empire install laminated floor in the bedroom and then a rug in another bedroom. The crew did a good job during the installation, and the new flooring was very good for wheelchair. With a rug, it would be hard.

I heard that Empire Today was good. One of the salespersons came out and showed me some of the products. I liked what he showed me and I had arranged for the floors and stuff to be done. He was a very nice salesman and the representatives were great. I had the floors, carpet on my stairs, and blinds installed by Empire and I liked the job that they did. Three or four guys came to do the floor and they finished in one day. Then, they came back the next day and the work was done in half a day. They were very nice and were good, hard workers. The process was fine, but I was having problems with the blinds at first because when I opened them up, they didn’t open all the way sometimes. Someone came out last week and he showed me what I had to do with the blinds when they don’t turn. Other than that, everything is holding up so far.

I would recommend to NOT use Empire due to our exceedingly less than good experience. First off, Empire's brochure is misleading, it shows people in Empire uniforms. That is a lie. The people they get to install your floors are most likely the ones that are waiting at the driveway corner of Home Depot. The people that installed our flooring did not know English, therefore, you could not communicate with them, which they took advantage of and would do things without your knowledge, and then add that to your already quoted price, which makes the contract you signed with the quoted price a lie. With what extremely broken English one of the installers was able to babble out, he tells you that they didn't bring enough padding to put under the flooring, and says it'll be a total of $50, $5 per roll and they supposedly need 10 more rolls. How on earth do they not bring enough supplies for X amount of square footage to begin with??

I was scheduled twice for a free estimate between 9:00-11:00 am. Both times no one showed up or called, I was told the second time that the representative took it upon himself to reschedule my appointment. Second time I missed work waiting. I would not do business with them at this point for free.

I had Empire Today install carpet in my living room and dining room. I chose to go with them due to the sale that was on TV. This is called a shotgun house. It means the living room, dining room, and the hallway are connected. I was not pleased with the purchase that I made from them. I don’t think I got a deal. I wanted wood, but the rep could see that my house wasn’t level, so I couldn’t get the wood and had to go with carpet. He made the one price on the carpet, and it came to $950. Then I asked him about the other two rooms, he had me up to $1,500. But, other than that, I'm satisfied with the carpet after it was installed. The guys at Empire Today were good, too.

I've had a laminated wood floor installed by Empire Today in my dining room and I am so pissed off with this floor. It looked like an unprofessional person had put it down. I have guardrails on my floor because I have a sunken living room and they cut a big hole around one thing and not around the other thing. It's the same with my kitchen. I even stopped paying them. They had me on a collection plan and I'm not gonna end up paying them all what they wanted. Every 27th of the month, I give these people $51 and I’m gonna do that for 10 months. If they would send somebody out to check the floor, that person would say, "This lady is so right."

I kept hearing about Empire on TV, and I went with them because they was reputable. I had them install laminate flooring in one room, but when I look at the floor that the guy brought up, it's not shiny at all. It's dull, and I'm not used to it yet. But the installation was okay.

I’ve had carpeting from all over installed by Empire Today. We had the carpeting in the living room, the bedroom, the hallway, and staircase. The guys did a wonderful job removing the old one, putting in the new one, and cleaning up after. The installers were so courteous, so kind, and so considerate. They bent over backward for me. They just worked and worked and worked. They were wonderful, as well as the quality of their work. They had the project completed in four hours from beginning to end and they even cleaned up and vacuumed after themselves. I got a good price and I have never been more pleased than I have with Empire. I recommending them. I belong to a senior citizen club and I would recommend them to everybody. I’m putting the word out there because I’ve been so pleased.

We had carpeting installed by Empire Today in the living room and three bedrooms. We are pleased with the product installed as well as with its quality and price.

I had Empire Today install the carpet in my master bedroom. I liked the idea of the deal I made. They delivered when they said the product was gonna be delivered. The installers were in and out in no time. I had a laminate put down in my living room, in the hallway. They picked up the mess and everything was good. Empire Today also has a good variety of colors to choose from. I like the color of the carpet that I got the most. It's beige and looks good. I highly recommend Empire.

My 14 year old grandson lives with me. He was ill and threw up during the night. Not wanting to wake me up he took it upon himself to clean up the mess with bleach, which has left a orange mark on the guest bedroom carpet. I called Empire on March 3, 2919, spoke to Yolanda and explained the problem. She said that a Rep. would call me to make an appointment. The next day Matt called and said it was his day off and would call me back the next day to make an appointment. He never did.

From the day the salesperson came to our home to the day our carpet was installed we had a very friendly, but professional experience. We received an amazing deal and we are in love with our new carpet. I would highly recommend this company.

Empire Today installed laminate flooring all over the house except for one bedroom which was carpeted and their crew did a great job. They were fast. They were able to finish the whole project in a couple of days and the flooring is holding up well. I’m 100% satisfied with my decision to go with Empire and if I had to use them again, I would.

My experience with Empire was very nice and I liked everything about it. They're very good and so is their cost. I had them install flooring in my kitchen and their installers were very good as well.

Empire contractors came on time, worked tirelessly and systematically until job was done (after 5 pm). They did all sawing outside on ground floor even though floor was 1 floor up. Payment was only by credit card, no checks. Final bill did not breakout material, labor or taxes (so couldn't deduct taxes paid on our IRS).

I always hear about Empire Today and have never heard anything negative about them. I picked them and had them install carpet in certain rooms. My favorite features are the stain-resistant and water-resistant factors of the carpet. It is also the kind that is made out of old water bottles, so it is healthy for the environment too. The installation was fantastic and I was 110% satisfied with it. I wouldn’t go anyplace else.

I am very happy with the whole Empire experience, from the viewing of samples to the installation. Everything promised was delivered and Empire is very good at working with customer request. The carpet is beautiful with an amazing low price.

I had used Empire Today before and it turned out fine. I had them install my carpet and I also had it cleaned. I recommended Empire to my neighbor and she is having her flooring done.

I had laminate flooring installed In the dining room and in the foyer. I had considered different types of flooring because Empire sent a representative with many different types and I wasn’t sure what I wanted. In the end, I decided based on the ability of the flooring to withstand wear and tear, and moisture. I’m very pleased with the floor. It's beautiful and it has met of my expectations, 100%. I’ve recommended Empire Today to many neighbors as well.

EMPIRE TODAY, Carpet and flooring company. Had someone come out to give an estimate for 2 small bedrooms at 8 x 10 and master bedroom 15 x 22 and a small stretch of hallway 4 x 13 with medium grade carpet. He came up with a price of 16,000 dollars??? WTF? Unbelievable. Then he said I’ll cut you a deal, new price of 8,000???‍♂️ My wife said no, then he went on with, "Let me call the office and see if I can get you a customer coupon," then the price was 5,600 final price, LOL???‍♂️ She said No. Then he called the office again, and now he came up with a price of 2,900... Now really, how the hell can you really go from 16,000 all the way down to 2,900, needless to say we didn’t get the carpet from EMPIRE for the mere fact of all THAT ** lying.

Empire Today installed vinyl snap together wood-look floor in my kitchen and it was good. They came in and took up the old floor and they put some kind of board down, then they put the laminate floor down. They then cleaned up before they left. The molding around the edges which I thought was gonna be wooden, is not though. It's just fake wood trim. It looks nice and it looked beautiful when they left but I did not realize that it was not true wood. I'm sure that one day I'll have to replace it because we have an island and it's around the island in a lot of corners or around the cabinets. It’s starting to have marks from everyday use. I wish they had put wood down instead of that composite.

Updated on 03/16/2019: The desirable resolution is for Empire to take up this floor and refund my down payment enough is enough. I have tried numerous times to resolve this with your company. I have taken off numerous dates and nothing is resolved. I submitted a complete to your complaint department on Wednesday, March 13, 2019, @ 1:32 p.m. prior complete reference #'s **. I did not receive a call to assist me. I phoned your customer service dept. @1.866.588.0124 on Thursday, March 14, 2019, at 12:03 p.m. and spoke with that rep until 12:22 p.m. I phoned you @. I was told you would call within 24 hours. It is now March 15, 2019, and no one form your company has called me to resolve this issue. I attempted numerous times to speak with you but you will not call.

Empire Today installed carpeting in the three bedrooms of my home and everything about it was very satisfactory. The carpet has met my expectations. I was looking for a color that would not be the regular color that you see in a rental and yet, I didn't want it to be very light nor very dark. So this color was like a sand color. The feeling I wanted to get when I'm in my room, or my daughter in her room, was that we're back at the beach. And it does feel that way. I expressed this to the two young men who came to install it, and I was so happy they were here because they understood my sentiment. Once they were almost done, they called me up and said they could hear the ocean. They were very in tune with what I expressed to them. It made me feel like they really cared and that's very odd nowadays.

I made an appointment with Empire Today and I couldn't be more satisfied. They installed laminate flooring that looks like wood in the upstairs bathroom. Two gentlemen came in for the installation and they were neat. I just sat in the living room and watched a movie and they were done in a little over two hours. The price was fair and the materials were nice. Plus I like the color.

My girlfriend had Empire install carpeting in her condo and they did a great job. I couldn't wait to use Empire to install new carpeting in the house that I rent. It was in dire need of new flooring. I made an appointment. When the day came, I received a call from my salesperson telling me that he had been double-booked and would not be able to make the appointment. We rescheduled for a day or two later. He was very apologetic and accommodating on the rescheduled appointment. When we got together, the process was very smooth and the price very fair and we made the deal and scheduled the install.

I had made an appointment to get an estimate on the carpeting from Empire. They called me an hour or so prior to the appointment time and postponed it to the next day. I had to get a babysitter to come to look after our kid because my wife was sick and the estimate I was getting was at my rental. They called me next day again right about an hour before the appointment to move the appointment for the next time. Again, my wife was still sick and I had to arrange for a babysitter and messed everything up. I would never do a business with these unprofessional people who have no regards for other peoples' time.

Empire Today replaced the hardwood in the living room. They installed it two years ago but I got molds in so there was a problem with it. The living room is about 80 square meters and right now, there is underlayment so I think the floor is protected from molds. It's good and convenient. Plus the floor looks good and is easy to clean. Everything is good.

I had Empire laminate my cabinets and it’s very disappointing - My cabinets were done 7 years ago and they are discolored. I thought the product would have lasted a whole lot longer than that. I’ve called twice and promised a call back which never came. Very poor. I feel with the amount of money I paid that I would get more than seven years out of this product. It’s very disappointing.

I am not even sure where to begin. We had carpet installed in two bedrooms and laminate flooring in two bathrooms, kitchen, family room and dining room area. This was in a rental unit that we owned. The salesperson was fine and the installation seemed to go well until we started having problems. Our tenants did not let us know for a couple of months after the installation that the there was a leak in the bathroom since the installation. I am not sure they even knew there was a leak because it was leaking under the toilet.

I had the laminate floor and carpet installed by Empire Today. I had called Empire about it two years ago, and the lady that came out was very nice. So, I gave her a call. I had the carpet installed in my three bedrooms. And I had the laminate floor done in my living room, dining room, family room, and kitchen. The Empire products that I have are still very new, so they're okay for now. Hopefully, nothing comes up in the future. But they're good and I got a compliment on the way it looks. Everybody at Empire Today did a professional job and the installers put everything back where it belonged.

I got carpeting from Empire Today. I wanted a decent thickness of rug because the other one I had just wore out and had to be changed. Their representative came and showed me different options. When the carpet was installed, it took a reasonable time and the workers were very professional. Everything was good from their courtesy to the job they did. I was impressed.

I had Empire Today install laminated floors in the den, dining room, the living room, and the hallway. I like the color of their laminate flooring and also the durability it had on it. When I went with Empire, I considered mainly the cost and the fact that it was all in one package. I didn’t have to go through a bunch of other stuff to get the flooring in and get them to put it down. Empire took care of everything and their rep was great. The installation went well. The installers were clean, very thorough, and very conscientious about the work. The whole project took two days to be completed, and the new flooring meets my expectation, more than double. It's been a great experience.

I had my carpet done about 19 months ago. The first time they installed it they did a horrible job. I called and they sent someone out and told me they could not fix it. Then I did a review and posted the pictures and they immediately called and sent out another person and they had to replace the carpeting in my living room and stairways. I was pleased in the beginning although they didnt have my original carpeting, they had to use different colors, styles. Now I see it probably was a cheaper carpet, even though I paid more for the original carpet. It is already matted down looking old. Anyhow the stairways are looking horrid with the padding already moving inches away from the step itself.

Empire was supposed to show up today to install carpet in our basement. We took off of work to accommodate their timing, but they have yet to show up. We have called twice now but customer service is unprofessional, that is when you are even able to get ahold of someone. After our initial call regarding the time, we were told someone would be here in 20 minutes. It is now an hour and 45 minutes later (7:45 at night) and they are quoting another hour before someone can arrive. We have a toddler who needs to go to bed, and my husband and I both work in the morning. We will certainly be canceling our order and taking our business elsewhere. Do not use this awful company! They do NOT stand by their "dedication to quality and customer service."

Long story short, I am very disappointed. The installers don’t know how to cut or lay carpet. I can do a better job myself. The installers move just as fast as you see in Empire Today commercials. RUSH RUSH RUSH!!! It’s like they're in a race. I am having too many problem to mention. They replaced my carpet at least 3 times. Still having problems, such as I found a hole in my carpet, (carpet was cut wrong). Bubbles up. (Cut wrong.) That is my main problem. In the process Empire Today ruined my wood bathroom door and closet door during moving furniture etc. I could go on and on but you get the gist. Bubbles remain in my carpet at this time. I want a resolution and would like another company that knows how to install carpet fix this garbage of a job.

We considered other brands but we liked the pattern that Empire Today had and we were impressed with what the services they said they could provide. They installed the waterproof floating floor in our kitchen. To get the waterproof that we wanted, their flooring was a bit more expensive but we were going to pay more to get waterproof. We really like everything about it. The color is perfect though it's hard to tell when picking it from the sample. It was installed beautifully. The two installers they sent were absolutely marvelous and they cleaned up any mess that they made. It was the first time we used Empire and they were wonderful. We were very pleased.

Empire Today's salesman was great, and my experience was excellent. I had them install hardwood floor in three rooms in my home. After looking at it and placing it against the furniture and the surroundings of the house, it was the one that best fit my desire. The installers were great. The installation took two days and it went like clockwork, and they were gone. The second day was like finishing up where they brought in a finishing contractor who finished the high-end stuff for the trims and those cuts that have to be made. They did a great job.

We had Empire Today install carpet in the living room in our house. Their guy showed me a little book, and I picked out the carpet that I liked. I like its design. I have two little dogs and I wanted a darker color because the light shows dirt and stains. But other than that, it’s okay. The installation team was nice and showed up on time. I’ll recommend Empire.

The guys that came to install my carpet were very fast & I could see they knew what they were doing! They did a fantastic job in all three of my rooms and the hallway. My only concern was not putting down transition pieces where my carpet ended and ceramic tile began. They came back to make things right!

Squeaky subfloor everywhere. So bad it wakes our baby up. Staples and padding left under the carpet so you can feel them through the paper thin "middle of the road" carpet the cost us over 5 grand. I will never let this company anywhere near my property again. In hindsight it makes sense that they were terrible. Why else would they make you sign a document restricting your legal right to sue them and require arbitration. BEWARE.

When I was shopping for a new carpet I decided on Empire instead of the local stores thinking Empire would be more professional. The commercials, nor the Empire representative that comes to do the installation estimate, tell you that the work is outsourced to NON-Empire low budget carpet stores. The outsourced company came in an unmarked van with no company logos and the only thing tying them to Empire was the tablet in their hand containing my containing my contract. I live on the second floor of a private house and they threw the old carpeting down the stairs causing $450 worth of damage to the staircase overhang. Also, not noticing until after they left, a jar of coins worth approximately $400 was stolen by them from one of the newly carpeted rooms. Lastly, they didn't finish putting the doorway brackets in due to them "not having the proper tools".

Empire Today laid a carpet for me. The rep who helped me was very nice and the carpet that I got from Empire was really clean and worth it. Everything was excellent.

Empire Today did a lot of work at my daughter's house. I loved their work and so I decided to have them install 16x16 tile that's a mix of ceramic and vinyl in our kitchen and both of our bathrooms. I like the color of the flooring thus far. Empire did a great job.

I liked Empire’s selection, quality, and quick installation and so they did our carpet runner upstairs. It’s a tough staircase because it’s from early 1900, it has some quirky twists and turns. Empire spent an amazing amount of time and the staircase really looked good considering how difficult it was. The new runner met my expectations easily and I’m a very happy customer.

We used Empire Today before and they were amazing. So when we needed to get carpet, we went with them again. We had it installed in the master bedroom and we chose that flooring because of the softness. This time, Empire's reps were also amazing. Two persons came for the installation and it didn't take long for them to complete the job.

We have 2 dogs and chose a vinyl flooring per the sale reps suggestions. We were told that the floors we picked were the best for pets because they have a water resistant seal that could hold for 12 hours. Here is the first problem, we had a spot pop up in our kitchen. We thought it was from the dog but there was no evidence of any such accident from the dog. So we assumed it was from the ice maker dropping a piece of ice and melting. If that was the cause it would have only been there for max of an hour while my wife took our child to school. We called customer service and got the runaround and voicemail after voicemail was left.

Updated on 04/27/2019: Installation took longer than should have. 9 days. Wood & Carpet. Still waiting for Empire to credit our account with the 10% they offered back on April 1st. Received call from Empire offering 10% credit to resolve our issues. As of today we received a $125 credit, not the 10% offered.

We had heavy rains and my sump pump wasn’t working, so the water came in the house. Empire came and ripped up the old carpet and took it out, and then they brought in the new carpeting with the undermat there too. It was very good and the feel underneath the feet is much better. Empire was very quick and did most of the moving too. I have a heavy desk with the computer and so forth, and that was what they did.

I’m pretty pleased with Empire Today. They had a sale on, and I responded to it and got a pretty good deal. But the wooden board, which they took, was dividing my foyer from the living room, and I need that put back on. I was gonna call the girl who was helping me to tell her about it, but I haven’t had time. Outside of that, everything is fantastic. They did very good work and were very professional. The representative and the installers were good.

I had laminate installed at the beginning of the year in my house. The installers did not know what they were doing when moving my appliances and caused a water leak that damage the new floors. Now Empire refuses to stand by their work and installation and repair what they caused. I had a licensed plumber come out and write a report stating they caused the leak. Empire told me to file a claim on my homeowners insurance and that I could work it out with their installers insurance company. They have knowingly left my floors with water under them with no hopes of fixing the job for two months. I have dealt with the worst customer service ever. They had no problem taking my money but will not stand by their work causing damage to my home and forcing me to pay to fix their mistake. I would NEVER recommend them to anyone EVER. Wish I could rate them with no stars. They don't even deserve one.

I had Empire install about 900 sq ft of carpet in the upstairs of my house at about the same time I had a competitor install a new carpet in my basement about 2 yrs ago. The carpet downstairs is still perfect... Not one issue! Empires carpet upstairs is already showing signs of wear, makes a weird plastic sound when you walk on it, and most important has more than 2 BIG areas where the carpet has ripples in the middle of the room. My Stainmaster carpet downstairs, no issues. I paid roughly the same amount for both carpets, per sq ft. So I call Empire to see if they can send out a tech to stretch the carpet and take care of it, considering it's not an old carpet. The response is that they will come out, but need to charge me hundreds of dollars for the "repair". I paid a lot of money for this carpet and installation, this is unacceptable and some of the worst customer service I have ever seen.

So this is a business. When the sales rep came to my business, I told him what I wanted - Something that will last 10 years. As we walked around the business I showed him the chairs that would be on the floor among other stuff. He showed me the product that he would recommend that would last 10 years and said, “unless you take a knife or a sharp metal object it won’t scratch.” I paid almost $15,000. 3 days after the install scratches started showing up. Customer service tried to help as much as they could. We split the repair cost (yes they charged me to replace the scratched planes). The installer that did the repair said that this is a “high end Residential product and not for commercial businesses.” I asked them how to keep it from scratching, they said, "Any rock in your shoe could make it scratch." The sales rep did not sale me to correct product. I don’t know if he knew it or not.

We just had a carpet installed today, actually, the installation is not completed yet, and I could not be more unimpressed with the people doing the installation. I work in a service industry as well and would never consider this behavior to be acceptable. They called this morning to say they would be here between 2-4 pm. They called at 4:30 to say they would come at 5. They showed up close to 6:30. My wife wasted hours waiting for them. They are unable to speak English making any communication difficult. They were rude to my wife about moving furniture out of the room. It is 36 degrees outside. Every time they walk in and out of the front door they leave it open, even though we keep shutting it. Unmarked truck, no uniforms. Really disappointed by them.

Empire Today installed carpeting through the house and they did the flooring in my kitchen. I've seen them advertised on TV and I thought I was gonna get a sale, but couldn't get a sale on everything that I wanted and it didn’t say that on the TV. But other than that, the rep that helped me was nice and the quality of the products that I got from them is good. I'm satisfied.

We were looking for a cheap fix for the master bedroom and something economical because we're not staying in the house for very long. Plus, we have a puppy which is not potty-trained and has a knack for a lot of accidents. We looked at Lowe's but it was easier with Empire Today. We've used them a few years ago, so we were familiar with the process and the prices were comparable. We purchased a carpet rug and the installation was super easy. I was surprised that only one guy came. I thought that a team of people would come but he did a great job and he was able to do all on his own. Overall, I had a good experience with Empire Today.

We looked at a few things but we saw Empire Today's advertisement and they had a real good sale. So, we called them in for a consult and the guy that came out was very nice. He seemed very knowledgeable, showed us the different options, and answered our questions. He did a good job and tried to get us the best deal that we could get for the product that we chose. He was also very personable, so we decided to do it with them.

I had estimates from different places and the deal with Empire was better. I had carpet installed in the bedroom and living room and everything was good with their reps.

The laminate I got from Empire looks like wood, and it looks like my old floors from the 60's, so I love it. I like that it looks natural just like my old floors, and cleaning them seems like it’ll be easy. We had the flooring put in two bedrooms. And the only thing is in the smaller bedroom, they put a different color than what they used for my bedroom on that thing you put in the doorway. It belongs to another color of laminate. My husband said it’s a darker color, and it’s supposed to be light oak. I should have told them that when they called me a couple of weeks ago to see if I was satisfied with everything. It would be nice if I got the right color for that thing. But other than that, I like Empire Today. They were very good, and the three men who came were speedy and neat.

We had hardwood flooring put in in the living room and dining room. The workers were fine. They were very courteous, and I liked that they were professional. They also cleaned up well. I was satisfied and I would recommend Empire to other people. They're one of the best. If I need any other help, I would call them again.

We dropped a cool $9500.00 on flooring for two bathrooms, a dressing room, bedroom, kitchen/dining, living room and hallway. Initially, we were quoted just about 9K for the project. Due to Hurricane Florence we had to replace much of the subfloor in our home, so by the time the installers came, we had been living in a torn up home for about a month. When our installation date arrived, we were told that the flooring we had chosen would not work because it didn’t have enough give to be installed. We appreciated the installer’s honesty. This was on November 30, which was a Friday. We had to schedule our salesman to come back out the following Monday to re-select most of our flooring. The installers were able to do the two bathrooms and the dressing room, and that was great.

It was time to redo the floors. We had carpet in the house and we decided to upgrade. It was something that my mother wanted. We purchased hardwood floors from Empire Today. We considered other flooring brands but Empire had the better price. The installation of the new flooring was fairly simple. This was done in the living room, hallway, and two bedrooms. The installers were done with the work in a day. They moved the big furniture and all I had to do was move the little stuff.

Empire Today did a good job in installing the rugs that I purchased from them. They were professional, and they were on time and very talkative. They were really nice people.

I called Empire Today and they came. Their customer service was great. Their rep brought samples in, but I upgraded and got the better carpet than what they showed me at first. I went higher than their regular line. I had the carpet installed in the bedroom and so far, it has met my expectations. I did really good on the color and the plushness of the carpet.

In August 2018 my husband and I purchased carpeting for the two bedrooms of our condo. The installers said they would have to seam the carpet during installation as the roll was not long enough. All measurements were taken by Empire so this was a result of their calculations. Here we are Feb. 2019 just 5 months later and while vacuuming I notice an unraveling and tear where the seam was made. I called Empire and had an adjustor come to examine a few days later. He told me to call the office and they would patch the problem. An appointment was made for today.

I am a customer / consumer of Empire Today. I hired Empire a few months ago to put floors in my basement which I requested vinyl flooring to the salesperson at the time upon installation now to find out I was given laminate. My floor has came apart two times. I called Empire to explain to them what was going on due to the fact that I was given a warranty on my floors. They refuse to honor my warranty and indicated I would have to pay an additional $1,600 to have my floors redone.

Empire Today put in wood flooring in the front room. They took the board and put it together. They put the plywood down, then they put a cover on top of that. It made the floor real warm. I’m satisfied with what they’ve done. The whole floor is holding up real good. But the strip that gotta go right in the wall to hold it down or the trim in front of my door came up. But overall, they’ve done a wonderful job. My wife also liked the way they put it down.

We were trying to get something to match the carpet we had in the house. We bought some carpet from Empire Today and we had it installed in the living room and the hallways in our home. We thought we were getting a sale price, but I think we were kinda tricked into that. And I don’t know if we got the carpet we really wanted. It looks the color, but it doesn’t look like it’s the standard that we picked out that was nice. I also wish the carpet is a little heavier and thicker. But other than that, the installation guys were good.

I had Empire Today install laminate flooring in my living room and dining room. I like the look so far and it has met my expectations.

Had carpet installed in three rooms in March of 2016. We paid for the middle grade carpet as the salesman told us it was a great durable carpet. After a month of having the carpet, it was faded and the threads were pulling out of it. Also the seam was visible in the living room. At the time it was only my husband and I living there and we always take our shoes off before entering the house. We attempted to reach out to Empire but never got anywhere with it. Now after only three years and paying over $2300.00 we already need to have our carpet replaced. It is paper thin, completely faded and overall just terrible looking. The carpet we had previous to this that was in our house for 20 years or more looked better and was much better quality. The carpet is so thin that you actually slip on it. Save yourself the trouble and go with a better company that has better quality products.

Awful carpet and even worse customer service. DO NOT USE THIS COMPANY!!! Worst quality carpet I have ever experienced and I have had carpet in my home for over 40 years. Customer service manager does not return calls and unwilling to take calls when made. PRICES ARE CHEAPER FOR A REASON-- ZERO STAR RATING. STAY AWAY!!

I have never experienced something this bad. Left razor blades and nails on the floors of kids' rooms, glued down an outer area, never showed it called the day of install, put carpet going up the stairs in crooked with marker lines showing on the wood. They broke our 52in flat screen, took a chunk out of the wall, and left most of the furniture there for me to move. No one, not the sales rep or the project manager would return my calls. 3 weeks after the project was supposed to be complete they came in to redo it, and did not have enough carpet to finish. The customer service is the worst I've ever experienced, the original workmanship was absolutely horrible, and at this rate I'll be shocked if the job ever gets completed. This has seriously been unreal. Worst install experience of our lives!!!

Had this put in several years ago but now I find out it may have had chemicals in it plus if it gets wet it swells up and is very slick. I know both me and my granddaughter have fallen on it. My mother fell also my cats have become sick and 2 have died. It is coming up everywhere. It's been about 8 years. I had 6 rooms done and for the price I paid they should have lasted and chemical free. They are cheaply made.

Empire Today put some carpet in my gym when we were down the road three years ago. I like their service and purchased carpeting from them which I put in my basement. I had good experiences during purchase and installation. The installation was very efficient and did not take long. I'm pleased so far and I would recommend Empire.

Empire Today installed the flooring on our basement and I like the color. I also like the salesman. I’ve dealt with Empire before. They did my living room and dining room. I like the quality of their business, like the way they explained everything to me of the floor. Also if they saw a little problem, they would explain to me how they would do this and do that. The flooring came out looking nice.

I had a lot of flood damage in one bedroom and I wanted to have carpeting installed. I was going with Lowe’s and Home Depot. Empire was the third bid I took on the job and they were comparable. Their price was cheap. I also didn’t want to have to sit around and wait for carpet to be shipped in, which was the deciding factor for me to choose Empire. The quality of the flooring was a bit poor, but it was offset by their efficiency in coming in and getting the job done. The installation was very good and I would recommend them.

We had Empire Today install wood-looking tile in our bathroom, hallway and laundry room. Their reps were very good and I've been satisfied with the way our project turned out.

I checked out Lowe’s and Home Depot, and then I saw Empire on TV, where it said that I was to pay so much less than Lowe’s. I was also in a hurry due to surgery, so I went with Empire and they did the job within two days. I had wall-to-wall carpet installed upstairs. The experience with these guys was very nice. They worked heavily, but the seam in the bedroom with the hallway is already coming apart. It has only been installed for a month and a half. They could’ve done a better job on some of the corners. Also, I wish I had gotten a discount that was advertised on TV. There was supposed to be a 75% discount, but I didn’t get any kind of discount. It was disappointing because I didn’t get it any cheaper than Lowe’s at the regular price. But as a whole, I am satisfied with my experience. The guys worked very hard and they did the best that they could.

I had Empire Today install laminate flooring in my living room, dining room and hallway. I like that it's easy to clean and attractive as well.

We purchased wall-to-wall carpet from Empire for our upstairs, two bedrooms, hallways, and two sets of stairs. We liked the salesman who came and presented the carpet samples and talked to us about the different options that they had going on, some of the sales and some of the other carpet products, and the deals that we could get. Putting the flooring in went okay from an installation standpoint. There were three gentlemen. Two of them were very pleasant. One of them was a little rude and unprofessional. He was on his phone a lot having conversations. There were a couple areas where the tack strips weren't put down all the way.

We had a carpet installed by Empire Today. We live in a condo and we had it throughout the house, except for the bathrooms and laundry. They ran an ad on TV and it looked interesting, then the sales person came out and gave us pricing that sounded reasonable. Also, their product had a better price and was a lot less costly than what we had checked before. Because of the personality I have, though, I found the sales person a little more aggressive than I’m comfortable with. Initially, she was really in my face with her sales pitch, but I brought that to her attention and she toned it down and backed off. She was there for two hours to talk about carpeting and that made no sense to me. But I like the color of the carpet that we purchased. My husband watched as the Empire guys put the seams together and he said they used some kind of a glue, and the only concern he had was he would be observing to make sure that it lasts.

Our new laminate flooring from Empire Today is beautiful. The quality is good as well. Empire's sales rep was very helpful, and I liked the advertising and the speed which they could complete the job. They were very good.

Initially I was extremely pissed off at the product I received. I would have changed this to 5 stars if the customer service people would have actually let me speak with a manager to begin with. That still needs to change. Rather than ignoring me, they should have passed it along to a manager to begin with without me having to go the extreme route. They would not even give me the managers name, number, extension or email. Once I was contacted by a manager after posting the initial nasty review the problem was resolved immediately they replaced my flooring with the product I thought I was purchasing to begin with. The sales person was deceiving. So, I highly suggest doing your research before committing to anything. I was under the impression the floor I purchased would be fine if mopped. Well, it wasn't. If you are going to buy a laminate flooring go with the "beach house". Do not waste your time, money or energy with anything else or you will be in the same position I was in. As of now I have had zero issues with my new floor and I am very pleased.

I had a delivery scheduled for today and got a call late morning stating the installer's van had broken down. Empire failed to find another way to get my product and the installer to me. I assume getting the van fixed was more important than my household having to readjust schedules, live without beds since they are disassembled already and house in disarray due to the install that was supposed to happen. I even offered to pick up the product ourselves and they just get an installer and that wasn't an option.

I called Empire Today to get a quote for various types of flooring for my 1900 square ft. house. The first appointment was set for 2/23/19 between 3pm and 5pm. No one showed up or called, so I called and was told there was an emergency and the salesman couldn't make it. So rescheduled for 3/1/19 between 9am and 11am. Got email confirming appointment at 5am 2/28/19. I drive a semi so I deadhead 300 miles empty so I don't miss the appointment. Then after I get home I get a call from Empire telling me there is a scheduling conflict and want to reschedule again.

Empire Today was recommended by our homeowners association website. I didn't like the sales rep at first, but I warmed up to him, so he was okay. I had hardwood floors put in and I like everything. The young man that headed up the project was very professional. He went above and beyond. He told us things like the care for the floor and he reinforced a couple of times to make sure we get the little pads that go up under the furniture to help protect the floor. He gave us some really good tips because we’ve never had hardwood before. We’re having some things redone in the house and we’ve had contractors from Lowe’s and from Home Depot that weren’t nearly as professional and caring as he was. I’m glad we went with Empire.

Compared to other flooring brands, Empire is cheaper yet the quality of their products are the same. I had them install kitchen tile for me. I like the color of what I got and their installers did a great job.

I removed the carpet in the bedroom and the lower hallway upstairs and Empire Today put the hardwood floors on. I used to go there and get my own materials and put it down myself but I was sick and I couldn’t do it. This company is good and the flooring is now better than the carpet that used to be there.

I had floors installed in my front room only on 7/30/18. It took the installer two days because he had the wrong underlayment and didn't want to go get the correct material because it would take him two hours. So I had to take two days off of work for a half a day job. Then I was told they would remove the baseboards before laying the flooring, they didn't. He just covered up the gaps with quarter round, it looks terrible! Then the transition strips popped up, he taped them down and put boulders on them from my front yard and told me not to remove them for 3 days. Once removed it was a nightmare!

What a joke this company is! Never again with your horrible installation, crappy product, horrible customer service. I did the demo, all you guys had to do was "professionally" install my flooring. The 2 workers that showed up late were in my house until 9:30 PM, didn't finish the job, never came back to complete the job until I called multiple times and 2 weeks later they showed. I paid for leveling 400.00 and they used maybe 2 cups... The floor has more dips and valleys than the rocky mountains. The gaps, some filled with caulk some not, floor has broken already in multiple spots, separated in multiple areas. What garbage!

This has been a nightmare! Paying 12K for 2 living rooms, kitchen, half bath & 2 small hallways. 1st install was 1-29-19. All old floors were supposed to be removed. Paid extra for it. Kitchen floor was not removed. Because of that, floor transition to living room was slanted. Installers left without toilet hooked up and told us we were going to have to hire a plumber. After telling them Empire promised us a functioning toilet, they said ok they would take care of it. A WEEK later we finally hear from a plumber. We were also left with multiple chips in the quarter round, a gap in a corner between the floor and quarter round, quarter round blocking a heat vent and no caulking done between floors and outside doors. Just to name a few problems. Sloppy job that wasn't completely finished.

The color of the carpet that I had in here was too light and it stayed dirty all the time. So, I wanted something a little darker that I don't have to clean all the time. I'm really satisfied with the carpet installed by Empire Today in the whole house. I was gonna go somewhere else, but my brother had used Empire and he told me about it. I love Empire. They were really nice and friendly, and went on and did their job. It didn't take them time to get through with it. They came about 9:00 and they took up the old carpet and the padding, and they were out of here at about 1:00. They were really good.

Empire today put in carpet in all rooms for this rental property. The carpet is well-constructed and its installation was very professionally done. I liked the workers. They did an excellent job and it was finished in about half a day. All in all, it was a good buy.

Empire Today did a very good job and I would highly recommend them. We had one big living room and an inside porch, and they did quite a bit of floors. They did it in one day. It has been three weeks since they did the project and their quality of work was very well. Those fellows did a very good job and we were very pleased.

So my situation is a bit lengthy - but please read all - so as to get the whole picture. A pipe had broke behind a wall and ran dirty, rusty water into our family room in the basement and ruined the carpet. On Monday, 2/25/19 I put on the computer that I was needing an estimate for the removal, prepping, carpet, and laying/installing carpet due to the ruined carpet in my basement. EMPIRE was the first to respond to my distress call. At that point I was impressed with EMPIRE's response time and availability to get to me soon. We set up online for Wed. 2/27/19 between 1 - 3 pm for them to be at my house to measure with a free estimate of the job.

Original installation was scheduled for Saturday. Received a call, van broke down. Coming on Sunday. Installers worked all day and didn't finish. Came back Monday. One installer, worked all day and still didn't finish. Received a call on Tuesday, van broke down. Need to reschedule. I have missed three days of work and the job should have been completed over the weekend. I am beyond ANGRY. Empire needs more reliable contractors. Will look elsewhere for future contractors.

We saw Empire Today being advertised on TV and all at once, we decided we were gonna have new carpeting stuff put in. Empire's sales rep was okay, but to me and my husband, we really didn't need a middleman, which was her. There were not that many flooring options and she didn't have that many samples at all. The guy that would lay the materials should be the one that comes out and measures.

My husband and I decided to get laminate wood flooring from Empire Today. The sales rep who helped us was great. The one who installed it was really good too. And I love the way he left it. I like the oak color of the flooring because I had linoleum and the color was dark. Everything’s great about our Empire Today flooring and we're happy with it.

The sales representative from Empire Today was wonderful. He was a really nice, young man. We got laminate flooring, as well as ceramic for the bathrooms, and we bought those at the house. We called Empire Today and they came out and brought us samples. The only problem we had was with the stone fireplace in the living room. When they tried to put the wood laminate down and around the fireplace, it left gaps. I wondered why they couldn’t just put some self-leveling putty to make it look right but they couldn’t.

I have been replacing all the flooring in my home a few rooms at a time and have been using Empire for the majority of it. No longer. Many people I’m friends with have been asking me how I felt about them because they are also replacing flooring... My response is, "Do yourself a favor and go to Lowe's or Home Depot." I’m kind of forced to complete this install so the carpet matches but my hardwood replacement will not be done by Empire. I’ve had issues in the past but they made good on it so I thought they would this time around. Well not the case. I waited around all day. They finally came out at 3:30 pm. Had me verify the carpet which was the right color but they clearly didn’t have enough product with them. They remeasured the space and said they didn’t even have enough carpet for one room and would need to reschedule. Well ok.

I purchased 318 square feet of carpet that cost me almost $2,000.00. Yep, you heard me right. 318 at sq. ft. for $2k. Empire said the carpet was defective. I had to have the first carpet removed because it was "corn rolling" after only 18 months. Keep in mind, I live alone and don't get a lot of traffic. After the second install...guess what, carpet is matted again, corn rolled, again. Of course I have to pay to get it cleaned before Empire will look at it...because you know that will make a difference with the defective carpet. I want my money back. I don't ever want to deal with Empire again. I am not sure what recourse I have, but I will say this, I would love to have a jury of my peers see and hear my documentation on this matter.

Empire is a good company to work with. I had them install carpet in the bedrooms. Thus far, the carpet feels good.

I had the entire house done by Empire Today and I’m very satisfied with the price. I told the representative that came out where I was financially and he accommodated me with the type of stuff that they had in inventory. So it worked out well. They seem to have done their research before they got out there and it was quite professional teamwork. I had a concern and I called the installer back. He explained to me what was taking place and I’m okay now. Everything was world-class customer service.

I like that Empire Today did a good job. They were quick, and got out of the way. I’m satisfied with their service. But in certain places, the carpet is coming out from the wall. The carpet technician did not seal it to the wall. It was not connected. He messed up a little bit of the carpet when he used the kicker to get a tighter carpet. When they put the carpet down, they dent my carpet. I took a whole picture of it, and I still got the old picture for when they did it. But nobody came out or did anything. I told Empire about all of these and they said they would have somebody close to come out, but nobody came. It’s been over a month now. I'm not so satisfied with how they put down the carpet.

The first appointment was cancelled about a half hour before appointment. The second appointment was cancelled 40 minutes after they were due to arrive. The third appointment was cancelled 25 minutes before they were due. I’m done with them. My time doesn’t seem to matter. There are many companies that can do the same job and are more reliable.

My installation is complete, I have the following feedback though that I want on record. 1. Brand new paint on railings was chipped and deep scratches put into my new handrails. 2. NUMEROUS marks on walls even above trim on freshly painted walls. 3. Installers had dirty hands and left black marks all over the doors the put back on hinges following the install. 4. The bed I had PAID to have moved for the install was sloppily put back into place and then banged into the wall, again a freshly painted wall, showing complete lack of care. 5. Carpet mess from their cuts in my garage was left all over my driveway and garage floor, they were working less than 15 feet from a dumpster I had rented for this job and couldn't take the time to clean well. 6. When I attempted to communicate with the lead installer he was nonchalant and arrogant regarding why my walls had to be destroyed stating it was 'so he did not have to cut seams'.

This company is the absolute worst. If you have a job needing to be done; they send an estimator out to you, who is just a salesman (a bad one at that) and they show you samples. We already knew what we needed, so we picked out the laminate for the stairs which was replacing the carpet on the stairs. The install date was set. The installers come on the date and 5 hours into the install after the previous carpet; padding, and everything was pulled up and taken off - they call and say they have to come back because they have the wrong parts. They come back the next day; work a little bit, then realize the laminate we picked out won't fit.

We recently had our carpet installed and a window treatment done in our family room by Empire Today. We considered other flooring brands, but Empire had the best deal. We have two dogs and a small child, so we wanted a plush carpet that was stain-resistant but without the PET chemical on it. Empire had one that was of a quality that my husband liked. Empire had someone come out to walk us through the process and show us exactly what would happen. We scheduled the appointment and the installers came. They were there for a couple of hours for the carpet installation, then left in an hour for the window treatment. The work was done exactly according to our liking. The best part about the experience was that it was very convenient. Everything went smoothly and we didn’t have any hiccups.

I had Empire Today install carpet in our living room, hallway, and the bedroom. I saw a commercial and it said 50% off each room but I don’t think I got that discount. And on my floor between my living room and my kitchen area, there should’ve been a piece of metal that goes across the floor. The carpet is just laying on the floor where eventually, it’s gonna tear right there because it doesn’t have that piece of metal. They didn’t put that piece of metal across there. Other than than, I like that my flooring is new. And the installation team was efficient.

It was a wonderful experience purchasing from Empire Today. I initially considered other brands, but the representative from Empire Today who came out was very nice. He was very informative and was a pleasure to do business with. Also, their price is good and the quality of their laminate is very good. Their installers who did my living room and dining room were also great. They were neat and very polite. I like the whole floor. It's got a two-tone brown and blonde color and it's absolutely beautiful. I would recommend Empire Today to anybody.

My husband and I made an appointment for a sales representative to come out and give us an estimate for new floors throughout our entire home. The appointment window was from 11-1 which would’ve been perfect because we had somewhere to be at 3 pm. By 12:30 with no phone call from anyone with at least an estimated ETA I called to check. The representative on the phone said she couldn’t get a hold of the salesperson on the phone but she put out a page for him to call me as soon as possible. By 1:30 with no phone call, no show. I call again. The representative on the phone again tried to call the salesperson with again no answer. She says we can reschedule but in my eyes if this is any indication of how they do business I’d rather not. I’m pretty annoyed that my time was wasted and not respected and I even wonder would I have even received a phone call if I didn’t call? Highly disappointed.

I got carpet installed in the living room and a little bit in the hallway. It was $1,400 and the quality of the carpet is my favorite. It is what I paid for. The installation went good, and the guys were courteous. Overall, the quality of workmanship was excellent, except for one area. The new carpet met up with another carpet in another room. It’s a little jagged and it’s like it wasn’t a straight cut. So, they need to come out again and straighten it out. I called them about it and they told me that they would get right back with me. But that has been more than two weeks ago.

Empire today installed wooden planks in my living room, hallway and bedroom. They left the doorway in a mess though. Whenever they pulled up the edges going at the end of the door to put the wood, they just set it down in there. They didn't fasten it back down and now it just slides everywhere. I’ve already called them two weeks ago and they were gonna put in a work order but nobody has been out here since. Other than that, I like how easy it is to clean the planks and I also like its color. They’re getting ready next week to do my son’s house.

Empire has done several projects for me. I renovate homes and I always use Empire. They always do a great job. It was an A for everything. I go to Brian for everything and he's always accommodating. He's there on time and he makes it happen and keeps it within my timeframe. I can’t wait to do business with Empire again.

In May my husband and I spent close to $5000 having flooring put in our living room, dining room and bedroom. Within a couple of months I noticed a "bubbled" spot in the living room and a spot in the bedroom that looked like something was breaking through from underneath. I called Empire, someone was sent out, I was told the bubbled area would not be replaced because it was water damage. I have grandchildren, a sippy cup was in that area, it must have leaked, but, really THAT messed up a brand new floor.

We called Empire and within minutes a sales rep called. We scheduled for an estimate done quickly of course. Carpet installed then the problem started. Carpet began to fray within the first few vacuumings. They responded and seemed to fix, then it frayed again and no one came. We sent photos and they concluded it was out of warranty. No one bothered to come out. We will now have to fix it at our expense. I would not recommend Empire to anyone even to mow the lawn. Service after they are paid is non existing. Please feel free to call or email. I will send you photos. Worst vendor I have ever dealt with. I will get on every possible Internet site and leave this review.

Dishonest, pressuring and condescending. We found Empire Today through Angie's List, and asked them to come over to offer a quote for a bathroom flooring replacement project we had. They took a week longer than the other 2 contractors to come by (and they had to reschedule after we made the first appointment), but eventually the sales rep came over to look at the bathroom and give an estimate.

I will never recommend this company to anyone. I had the worst experience ever with the installation to customer service. I called 12 times in 2 days and all that happened was I was transferred to another department and couldn’t leave a message because the mailbox was full. I had no help from anyone and when I called to cancel, they tried to transfer me yet again. After I canceled the $5,000 order, they showed up anyway. I have never been so aggravated and disappointed with a flooring company. When they came to install my vinyl floor, I was told it was going to be $1500 more. Worse customer service ever, and nobody wanted to listen, just transfer me to someone else to deal with. Thanks but no thanks Empire. Not worth the stress at all.

Empire called me at 8 o’clock in the morning on the morning they were supposed to putting carpet in my 4 bedrooms to say they couldn’t come. It’s also happened to my friend so not uncommon. Also don’t pay more than $24 for them to remove furniture from your rooms because even though they told me it was $100 when I had to move the furniture myself all of a sudden it became $24. Make sure you have a contract first and then negotiate no more than $25 for them to remove all the furniture no matter how much furniture! Customer service is awful!!!

I recently placed a call to Empire Today on my mother’s behalf to get an estimate on having repair work done on the wood floors. My parents had the floor installed throughout most of the house by Empire about eight months ago. There has since been a toilet leak which seeped under the wall from the bathroom into the master bedroom and caused water damage to a few of the flooring panels. I explained this situation to the Empire representative. She told me that they still have that particular flooring in stock and the damaged area could be repaired. She quoted me a price of $2,600 to replace the bedroom flooring and some of the flooring in the hall leading out of the bedroom.

I have rental properties. One in particular had original vinyl roll flooring in bathroom from manufacturer. It was damaged by cigarette burns from a renter. Although it was Nearly 20 yrs old it looked great and held up well to water, and normal wear. Empire was running a special so I decided to try them. Customer service and sales were great but none of the promotions applied to vinyl flooring. Sales rep tried to get me to upgrade to more expensive flooring to get promotion. I explained it was a bathroom rental therefore crazy to put tiles with seams, and laminate styles due to water in bathroom.

I purchased carpet from Empire Today 2,600. About a week I looked at my carpet it was discoloring. I called Empire. They gave me the runaround then finally someone called me name Roy. He told me that I have to pay for the carpet because I bleached my carpet which is a lie. It’s 3 spots. I just saw 1 but the installer saw 3 more. I have a warranty but I have to pay to get it fix after they got 2,600 from me. I called the installer. He lied 3 times to come fix it but no show. I called him again. He hung up in my face. This company lies just to get your money then afterwards you on your own. The salesman full of it also. His name is Jerry. He told me to lie to them. I’m not going to lie. I’m telling them the truth. I just want my carpet done over. That’s all I’m asking Empire Today to do.

If I could give NO stars I would... I set up an appointment to have a sales representative come to my home today from 11 am to 1 pm, my husband sat there for almost 2 hours, I got call a call from customer service rep at 1250 pm telling me the sales representative was running late and would be at my home AROUND 110 pm. I told customer service that it was 15 mins before he was suppose to arrive and someone is just now calling me. I canceled the appointment. I will not do service with a company that leaves us waiting that long with NO call. I can only imagine what would happen on installation day!!

I recently done my hardwood flooring. Rep name Joe did not explain about the side moldings and when I called during installation he said that I will pay the penalty if I cancel. Even I didn’t want say that I want to cancel. His attitude was that I did something wrong not him. I blamed me that I did not understand. I will never do the business with them.

Updated on 02/22/2019: Empire didn’t resolve anything. They sent me a receipt for my payment. Nothing to really resolve. They shouldn’t claim that anything was resolved. They talked to me on the phone and we discussed problems but work was done. They don’t do business like any other company I’ve dealt with. That’s for sure.

I too am having problems with our floor! We had Laminate floors installed by Empire Today in Wa. 5 months after we noticed flexing in the wood and the seams swelling. They came out to try and fix the problem. Then we noticed it was starting to happen all over our floors. We called again and this time they said it was something we did to the floors. That we must have done something that caused moisture damage to the floors. Mind you... I haven’t even mopped my floors yet! I have a dry swifter that I use and being that my floors were brand new... If something splashed or dripped on the floor I would use a sponge or paper towel to wipe it up immediately!

I had flooring installed in my upstairs bathroom, it was beautiful. A month later we noticed a leak downstairs in the kitchen. The flooring was installed in early December and ** month later we discovered the leak. The installer who removed the toilet to put in the flooring didn't put in the wax toilet ring which caused the leak. It is now February and this is yet to be resolved or fixed. They keep promising me they'll get back to me but every day I have to call and get no answer to this mess. Their "supposed" manager, her name I was told is Tracy, is never in the office or never available. I have a hole in my ceiling and water and moisture in my walls. They don't seem to think this is a priority to have fixed. Mold starts to produce in 100 days so I would think this would be an urgent matter to most Companies. I may just seek legal action because this is terrible.

I am so glad I did not choose Empire. The sales gal was so rude and had a bad attitude. When I told that she said "you have a bad attitude." However I am not the salesperson. Home Depot has lifetime warranty on installation that is free. I might add. Also the life proof carpet is lifetime warranty! Also no pushy salesperson to manipulate you. Plus no hidden fees!! You know how much upfront. Go to Home Depot.

Although this company has been around for years, their SD install dept violates all principles of basic business courtesy. Derek, the coordinator and Christine, the office manager DO NOT return calls but rather INSULATE themselves in their little dens when an alleged slab moisture problem needs to be addressed, as was the case for me. The LV Plank installers lead by Derek failed to complete the contracted job and even stood me up for my appt. for an entire day because I would not submit to a special $350 concrete coating to a 150 sq ft entryway (it had ceramic tile over it for 21 yrs). 2 and 1/2 months and 15 plus unanswered calls and messages later, I finally caved and finished the job with another company. I contracted these misfits on 10/1/18 and finally received my deposit back on 1/3/19. BUYER BEWARE - the Darth Vader clowns of this evil Empire should be avoided and not awarded your business!

Bought sweet escape/coastal breeze last March. I mainly bought the carpet because of the 10-Year warranty with the R2X soil and stain resistance system (helps keep liquids from seeping deep into the fibers). The sales person that came to my house said that 'pee' accidents would be covered. Last week my dog had 2 accidents in the bedroom. There was clearly visible stains, tried the vinegar/water solution as suggested under the warranty. The urine 'stain' is gone but the smell is horrible. I called Empire Today and was told to get my carpet professionally cleaned and if the stain is still there she would contact the manufacture.

We chose Empire to install new flooring in our home. Installers came to our home whom where obviously a 3rd party contractor. The job was to be completed in one day, however due to the fact that they forgot a "tool" it became a two day job. Floors looked nice when completed. However, the installers trimmed my closet and bedroom doors to make the carpet fit under doors. The cuts are uneven and the newly painted doors were left with black fingerprints.

The issue has been resolved. I received a call, and scheduled a date to have someone fix the transitional pieces. The managers have been friendly and they were helpful. The floors were fixed and are left better than when they were initially installed.

The installers arrived and were very friendly, but immediately wanted to be paid before one inch of carpeting was installed. They tore out all the old carpeting, they then told me that they didn't have enough carpeting to do the job, leaving my house for a weekend with no carpeting. I was told they would be back the next day to finish the job, but this did not happen. I was called and told the carpeting I picked out was no more available in the same lot number, and when they come back out to my house they would either have to tear out the steps that had already be done, or put carpeting that was close to the same color in my family room. Empire said that they would be back out on Tuesday, making it 5 days of turmoil in my house. This has been a nightmare, and one I wouldn't want for anyone. The prices were good, but just remember, most of the time you get what you pay for. I still do not have my carpeting.

I purchased Golden Teak Acacia floors about 4 months ago. I do not have pets, use felt pads and take my shoes off at the door. Parts of my floor are now showing white smudge marks. The aluminum oxide coating is wearing off even without scratches. Also, I measured the left-overs that the installers left behind. The wear layer is only .07 mm not 2.0 mm. I chose the product because it had a 25/50 year warranty and 2.0 mm that would allow for one refinishing a decade from now. I doubt my $10,000 purchase will last 5 years. I made a call to customer service and they said someone will call me within 2 days. I will update my review after I receive a response.

I am scheduled for carpet install today, been waiting all day, it is 1:45 pm and no one has shown up. I could have gone to work and been home by now. Not even a phone call and when I call their number no one answers the phone. I should cancel the order!!! Will never do business with them again.

Thank you

A sales rep came to my house and I decided on the floor that I wanted. It was a Gray vinyl plank flooring, being installed over the old hardwood floors. The sales rep promised that because the square footage was so small (approx 800 sq ft), the job could be done in one day. This evidently was not something that she could promise, so I found out later. The company that Empire today hired to originally install my floors tried to tell me when they could come out and do it instead of working to my convenience. At the time I was working, so Saturdays were the only day available to me. So the floors get installed, in August 2018. A few weeks later I had to have them come out again because a pebble got left underneath one of the vinyl planks and was starting to mar the surface from walking on it. Skip forward to December and I notice that the seams are separating in every Room in my house.

Horrifying experience with this company. They removed carpet, never picked it up until 3 months afterwards and it just sat on our porch stacked to the top. The installers left open alcohol beverages in my kitchen and spilled soda on brand new hardwood. Carpet had nails sticking out which hurt my kids on 2 occasions. Called seller and customer service numerous times to count. Asked to move the date of financial promotion back because they didn't complete the job until 5 months afterwards. Never go with this company. I'm fed up with them and their empty promises to show up and fix their mistakes.

We spent over 8000.00 on new flooring throughout the whole house. A year later the floor was lifting everywhere. We called Empire customer service and they came out. A day later they determined it was our fault and we would have to pay to get it fixed. We were upset and they basically said they are not going to fix it. I had several flooring experts at my house pull the baseboards and the way they installed is what’s causing the problems. I contacted Empire again and they told me there was nothing I could do. So not only am I out 8000.00 but now I am pursuing legal action. I just want everyone to know before they consider this place.

Back in August of 2017 we had carpeting installed in our family room and up the stairs. Although the sales experience and installation went very well, we are finding that even though there are only two of us in the household and the fact we never wear shoes in the house, the carpet seems to be wearing rapidly. In two places (one that was seamed and one that was not), the carpet is bubbling up. I called customer service and they tell me that they only cover the warranty for the first year and that the carpet manufacturer would need to cover the balance of the warranty AND in order for Empire to fix the problem (without seeing it they suggested that they re-stretch the carpet at a cost of $295.00).

I am researching putting down hardwoods in 2 bedrooms in my patio home to match my other hardwoods as much as possible. As much information as possible was given over the phone although when the guy came to measure he acted like he didn't know why he was here and was in a huge hurry to leave. He made a "bad joke" as he put it, that I didn't need to replace my hardwoods I had. I am not replacing any hardwoods, I am putting down new hardwoods in 2 bedrooms. He started measuring one bedroom, he kept figuring and figuring. I kept wondering why he had not measured the 2nd bedroom.

Like some other people have said in their reviews day of installation went perfect then shortly after it started buckling. Made several calls. Finally someone came out but said he could not fix it since they did not leave any extra carpet. Made more calls and because of below 0 weather they could not come out. Finally someone did come out but they also could not do the repairs. They also did not have the extra carpet. They said that the carpet was installed wrong and would either have to be replaced or done over. NO ONE CALLS BACK. NO ONE TRIES TO CORRECT THE ISSUE. How can you be in business this long with all these issues??? Our carpet was installed Jan. 4, 2019 but as of Feb. 4, 2019 NOTHING HAS BEEN DONE OR RESOLVED. I WOULD NEVER USE EMPIRE TODAY OR TALK ANYONE OUT OF USING THIS COMPANY!!!

The whole process with Empire Today has been a mess. The customer service department try to make things right but they could not answer for a horrible sales department and lazy installers. Me and my husband were planning to use Empire Today to install hardwood floor on both our entire upstairs and downstairs floors. We also wanted to install LVP in our kitchen. We spent almost a $1000 testing for asbestos. Our home is a 100 years old and I would never want to expose anyone to anything unsafe. We found out that the upstairs had some asbestos tiles so we were planning to bring in a company to safely remove them in the spring and then have Empire Today install floor up there in the summer. I set up an appt online but getting a sales person out to my house was impossible. Empire Today called me to cancel the 1st scheduled appt.

Had vinyl flooring put in my home. Sales rep told me it came with a lifetime warranty and it was scratch resistant. Then the installers scratched the floor. Supervisor made two attempts to set dates for it to be repaired. Both dates for no calls no shows. Come to find out there is no warranty and it is not scratch resistant. That was only reason we chose this floor versus tile due to the fact of having three dogs and three children. One of our children to whom is autistic. They also made promises to come out and fix the damages as well as credit our account as well as our belongings were damaged. They left the debris outside in the yard. Supposably last we heard it was in corporate's hands but still have not heard anything. I would not recommend Empire Today to my worst enemy.

The salesperson was fine and convinced me to buy carpet from Empire, promising it would be installed in four days. The carpet people came, didn't have the underlay for one of the rooms, laid the living room and kitchen and broke one leg off of the refrigerator. They didn't tell me - I went out and asked them to put the refrigerator back in place, they had left it in the middle of the living room and that's when I saw it. Then they went out and I was phoning to try to get commitment for completion of job so didn't realize until I was leaving that they had also bent the door jamb and the door wouldn't shut. All you get if you report these things is a customer complaint number in Texas and no callback.

I've been with Empire Today and I've had them for a long time, so I decided to work with them again. This time, I had them install the rug down the steps. I like the rug's Cameron brown color most. Empire was very good and I like their work.

We purchased carpet for several rooms a few years back. The carpet looked fine for a couple months but started buckling after about 4 months. We had Empire back out to stretch the carpet. They stretched it but within 3-4 months, the carpet started buckling again. We have called several times (4 to be exact) to set up an appointment but no one ever calls back to set up the appointment time. All of the representatives insist that someone has called but we have not received any calls and not missed calls are showing on my phone. I don't think anyone has called. Really bad customer service. We will not use them again for any flooring. We hope someone does call so we can finally have our carpets fixed.

Dec. 5th salesman came to my home and took order for two rooms of carpet, three areas of engineered tile and porcelain flooring in kitchen. Total was 7k. The guys who did the work spoke no English. The salesman measured my closets for carpet but failed to properly place order. The installers weren’t going to carpet closets. The salesman called me and told me to measure my own closets and give him measurements. I told him that was his job! The installers of engineered tile ruined the paint and baseboard in my bathroom and left a huge ugly gap between floor and bottom of cabinets. The installer of porcelain flooring used the wrong colored grout, left the floor looking like a mess, ruined most of my baseboards, tore a chunk off the bottom of my door, found a can of primer in my garage and slapped it on top of my newly painted baseboards on an attempt to cover up their mess, mixed the grout in my bathtub and left it a mess.

I had carpeting installed in my bedroom by Empire Today, and it was good. I would recommend them.