Empire Today Reviews

Horrible Customer Service with no callbacks! We had LVP installed in 3 bedrooms of our new house. The floorboards were cut too short and showed the subflooring, if we spilled something it would have ruined the subflooring. When the flooring was sold to us there was no mention of quarter rounds being installed and this was not the aesthetic we were looking for. We were told "the installers do an excellent job of installing the flooring next to the original baseboards." This was not the case.

Salesman was phenomenal, we bought 13000 dollars in laminate flooring for entire downstairs and carpeting for upstairs, on day of installation the guy shows up 3 hours late with an attitude. He is doing the installation by himself from his personal car, there is no crew then proceeds to tell me he has to finish an installation somewhere else later today and that my job will take 2 days. I paid an extra 600 dollars so that they will move all furniture, I dont see how this guy is going to move all my furniture by himself without damaging anything, I am very displeased!!! I thought Empire was a top of the line company but now I see that they are just your typical bottom dollar company that couldnt give two ** about customer service, the bad part is I still have to get the carpet upstairs done on Wednesday, stay tuned.

The carpet I purchased last year is not holding up. It is suppose to be somewhat stain resistant yet you can’t even drop a little water without it staining! It also started to fray. I had to mix glue into the piece of rug material that unraveled and push it down! This is the reason I replaced the old carpet with Empire - I thought I was getting a higher end carpet. I have been trying to connect with customer service for weeks now- Twitter, email, phone calls, Instagram- now I am trying this route. Maybe they are going out of business so they do not care? It's really upsetting because I never had problems with them in years past.

My fiancé and I just bought our first house and we need new flooring in the entire house. We scheduled Empire to come the day of closing because we were so excited to get started. Well the appointment was 3-5 but the sales rep calls us at 1 and says it was more convenient for him to come now because he finished his previous appointment early and didn’t want to wait around until 3, we said, "Now won’t work. We would like to keep our originally scheduled appointment time," and he asked if we could reschedule. That’s ridiculous. So we had to reschedule for another day that week and we waited around and no one showed. We called and apparently the guy somehow got confused on what day he was supposed to show up?? So we had to reschedule YET AGAIN! It is ridiculous that we have to jump through hoops with this company. We have been looking elsewhere for flooring with all of our extra time we have gotten.

I would have rated the installers higher because they did a wonderful job of installing my laminate floors. But my brand new 4-piece luggage set came up missing. Haven't heard back from Empire about this either.

I met with a sales rep who assured me installers would remove quarter round against my baseboard before laying carpet in two rooms. Installers did not. After finally reaching customer service they admitted to the mistake and sent out another crew to address the issue. 2nd installer informed me the carpet was cut too short and could not be stretched. He then attempted to contact his supervisor for the next ten minutes to no avail. I have been unable to get a response from customer service since then.

Omg, I should have canceled the order, shut the door and locked it the first morning Empire Today's work crew came on property. First of all, the sub sub sub contractors were very nice. However only the foreman lady spoke English. They arrived in a car. No truck for debris or tools. Another sign to shut the door now. After walking the job, the foreman left. Then demolition began. 1 carpet room, tile in the bathroom. When it came to the bathroom floor, the non English speaking crew began to remove sink and toilet, no tools, or proper tools. I lent them my tools. I placed an old rug outside the bathroom for them to place the toilet on because they did not remove all the water out of the tank etc. They did not provide any floor protection whatsoever during the entire job.

OMG! BEWARE OF EMPIRE TODAY. What a nightmare I have been through with Empire Today. It started off bad and got worse. I have five living room windows I ordered new shades for. I had to get a second window measurement because of the custom sizes. I had to chase Empire down to get the 2nd window measurements appointment. Then I had to call several times to get the installation date which was set for today, April 26th. They said they would arrive between 8 am and 6 pm and I would be called on installation day to get a better time frame.

I liked the price at Empire Today and that I could get it done quickly. I got the laminate and did three bedrooms, the kitchen and the living room. The installers were busy and they couldn’t do it right that day but once they started, it took them three days. They came in and did everything. It was great. They did an excellent job and they were super. I would highly recommend the guys that did mine.

They came 2 hours before the time slot Given, which was no big deal. Took 4 hours to carpet 1 room and steps. There was a floor vent that was carpeted over and the vent left on the windowsill (I had someone else let them into my home to do the job and they didn’t realize before they left). When I called Empire to have them come back to fix it they originally told me it wouldn’t be for another week. I explained how unacceptable this was as to it’s a main room in our home and this was a major error on their part. She assured me someone would be out 2 days later on Saturday.

We went with Empire for an install on luxury vinyl plank flooring for our entire main level of our home. Sales guy was pretty great! He seemed honest and fair. He scheduled our install with no problem! However, he lied about how long the install would actually take. He told us 5/6 people would show up and it would take 3-4 hours. The day of install, only 2 guys showed up, and at 2pm.. and of course they weren’t able to finish the job so they had to come back the next day and it took them from 7am-12pm the filling day. We weren’t prepared for that so we had to juggle to rearrange our schedule that day. Install went great, the installers were very nice and hard working.

Empire is a joke. The installers installed wrong carpet, damaged my walls, woodwork and broke furniture. According to Empire that the installers can do damage and that is fine. Because of their poor work, I will need to pay $1765 out of my pocket to repair the damage they did when I just had the house painted and woodwork done 2 years ago. They want their money up front before they do the work and then the customer has NO recourse to the poor workmanship they do. I sent pictures of the damage they did and they don't care. This is piss poor customer service. # Have carpet and flooring that stands behind their work 100% and buy local, IF EMPIRE SOUNDS GOOD, THEN IT IS TOO GOOD TO BE TRUE. If this is their profession then should know how to do the job without damages. The lack of customer service is also a JOKE.

I was promised laminate wood flooring in one day. However the installer failed to notify me until he ripped up my carpet and started the job, that the T Molding was out of stock and would possibly be finished the next day or Monday. I had to call the company to request status. Needless to say the manager has returned two phone calls in over a month and I am being told the parts are on back order. I received a call half recorded today 4/24/19 that they would be here this evening to finish my floor. However when I called for and arrival time I was told they received the wrong molding and will not be coming. I had to file another ticket for a callback!

Updated on 05/24/2019: Previous review says resolution in progress. Not True. I did not make that statement. One phone call another day off work. Two men show up and tell us that original padding (moisture proof was never used). They were not told what to bring Vinyl flooring. Offer 1/2 refund and warranty. Daughter went back to emergency room yesterday because of this (Lupus Flair). Liars! Time to turn it over to my attorney.

I was NOT paid to do this review, hear me when I say the next sentence! Empire was THE BEST CHOICE EVER! I read and compared ALL 1000 reviews below mines and was SO worried to go with Empire Today because some or most of the reviews were so similar, but I experienced NONE of what these other customers went through. I compared Luna, Empire Today, Mills Carpet and another local capet installer near me. I am SUPER glad I chose Empire. Let's get into it....

We had flooring installed at our home and the laminate is horrible. It is lifting up in places and the idiot who came to check tried to test it and the tool he used was falling apart. He basically brushed us off and now the floor is getting worse and worse and we cannot afford to have it replaced. We were under the assumption that this company stood behind their product. Obviously they do not and we need help getting resolution with this terrible looking floor.

I am extremely concerned about the upcoming installation. Empire confirmed an appointment that had been scheduled for a month. I was told I had a morning appointment. At 11:30 I called and was told that they would arrive in 1 hour. No show. At 2 pm they arrived and said they needed 5-7 hours. I sent them home. Who expects contractors in the home up until 9 pm. People need to work. They wasted my entire day off. For Empire, extremely disappointed, and nervous about the impending installation.

My carpet was installed on 4/5/2019. On 4/7/2019 I call customer service to complain about the installation. The seam lines are clearly visible and separating, the carpet along the wall isn’t secure to the floor, there are areas in my floor missing padding, my stairs have a lot of visible staples, and the carpet wasn’t cut long enough for a few steps. I had to call Jacksonville, FL office several times and leave messages before I received a callback. I finally got an appointment for an inspection on 4/22/2019 at 2 pm and no one showed up. I took off from work for this appointment and a Empire rep could not even call me back. I’m very displeased. I will not ever recommend Empire to anyone.

DO NOT USE THESE PEOPLE, I REPEAT DO NOT USE THESE PEOPLE! I purchased carpet from them less than 4 years ago, I have had numerous issues with my carpet buckling and they WILL NOT come out to inspect my issues unless I pay them to come out. I have a 15 year warranty? NO ONE TOLD US THAT WE HAD TO PAY ANYTHING IF WE HAD ISSUES.

Our salesman Robert was fantastic. He gave us a final price for the flooring and assured us this would be the final price. The installers were on time and very courteous. However, one of the installers told us the slab in which the floor was going to be installed wasn't level. He only used a piece of lumber to show us the floor was not level. When I put a level on the floor, the floor was level. Empire wanted an additional 520.00 to repair the floor with pro patch cement. The installers were mixing the cement even before they told me and my wife about the additional work. I am writing this review to warn any potential customers about final pricing, no review of contract, and additional costs at job site. Needless to say, we refused to have any installation work done by Empire. We have disputed our downpayment as well. You are forewarned.

We wanted to do laminate flooring. We had a sale person come out. He said someone could do work on Monday and did they show no. After calling found out they rescheduled without confirmation from us. Tried to speak with supervisors. Nope was getting no answer so needless to say we cancelled the installation. How unprofessional this company is.

I'm very satisfied with my experience with Empire Today. I've used them several times. They have put in rugs a couple of times. Recently, I had a new kitchen floor installed. It was vinyl and it's just one piece that they put in. I had a fire in my kitchen. It scorched my floor and I needed to get it replaced. Our new flooring is very nice and I like it. It's easy to clean and it doesn't really show the dirt too much.

DO NOT use this company, they will lure you in with good prices but are absolutely horrible with customer service. Called them 8 times over the last week for clarification on issue we had and each time I called, someone was supposed to call back within 24 hours but never did. Each time I called I was told the phone request I had made was closed out and complete when I never received a phone call.

The salesperson never told us that our floor was uneven and will need an additional $1000 to do our floors. The installer mentioned that "This happens ALL the time". The sales person never looks at the entire floor. I called while the installers were there and wanted to cancel my order but they said they would not refund my 10% given. I have spoken to several folks but no one will help me. They tried to reduce the price but it would still include me paying an extra $950. My wife even recorded the conversation with the sales rep (with his approval) to prove he never look at the floor like the installer mentioned.

Carpet was scheduled for installation today. So far we have been called saying they are cancelling our install for today. Techs have called off. Also my wife I both have took 2 days off to prepare so that's 2 days of lost wages and now a very rude and arrogant customer service rep who just places you on hold and will not help... I do not recommend. Now the Pittsburgh manager refuses to take our call...

Updated on 05/02/2019: Maybe Empire Today thought I was satisfied with my complaint. I certainly didn’t notify anyone that I was. I wrote a review about a week ago regarding an installation that started failing last fall. I had also contacted Empire on the day of installation regarding a stain on the stairs that we just had refinished that was caused by installers McDonald’s cup that was left to sweat and leave a ring.

I had my master bedroom done in hardwood and the rest of the house in carpet. From the salesman to the final piece of flooring, I had no problems. I will eventually do the whole house in hardwood and will call and use this company again. The carpet people even rolled up, and left me a strip that was extra so I could use it downstairs. That kind of stuff is what counts and why I will use them again. The company will call and check on you and make sure you're satisfied along with the contractors will not leave unless you sign off and say they can leave. I like that!!

Went with Empire Today to have our old flooring removed and new flooring put in. Salesperson lied and said it would all be done in a week. Well three weeks later and numerous unsuccessful complaints, here we are with a torn up house. The workers, if they show up, turned on the AC units on and then down to 65 degrees clogging them up with the tile dust. Damaged baseboards then ask us, "Oh are you replacing the baseboards." Then have the gall to ask if they can use the roofers dumpster for their debris. I have filed complaints with the BBB and DBPR as well as contacted the reporter who did the story on them last year. They talk a big game but it is all false.

I have never gone out of my way to write a negative review for anything but this service was so atrocious that I do not want anyone else to have to experience it. If I could give this company less than one star, I would. Our experience with them was a complete disaster pretty much from start to finish. We are finishing our basement and used Empire to put in vinyl flooring in a small portion of the room and carpet in the rest. Given that they are a flooring company, this didn't seem like it should be a complicated task. In the end, it took over a month and a half for the job to be fully completed.

I know Empire Today does a professional job. They will haul away your carpet and move your furniture so you don't have anything to worry about. That was why I chose them and I did have a good experience. They came in and did a professional job. They were professional with time too. I knew what color I wanted and I chose a dark brown carpet for the living room and the hallway. And I would say I made a good choice. I like the whole thing, particularly the texture.

We had a salesperson come out and we went into great detail about wanting vinyl flooring, we had the wood laminate flooring and it was only two years old! We told him we were not interested in any other type of flooring so not to waste his time we looked at only one sample case of vinyl plank flooring. We ordered the colors we like and everything appeared to be in order. I reigned the form to get the job authorization and we waited for scheduling. The flooring was done in two different days we were told the product we selected was out of stock.

I have been calling about a refund and keep getting the runaround. It has been more than 25 days. I spoke with Zack who offered the rudest customer experience ever. Told me it will be another 10 days.

My flooring installation started at the end of January 2019. Flooring for 2 bathrooms and a laundry room. One bathroom has a bathtub. The installer did a terrible job cutting the flooring straight along the bathtub. The remedy suggested to fix this problem by Empire was to apply peel and stick caulk. The caulk is not staying in place. They came out and resealed the caulk along the flooring but it comes undone along the tub. They need to come out replace and cut the flooring properly along the bathtub. It is now April 2019. The installation manager is ignoring our emails and phone calls. The customer service that I have been experiencing is the worst. There was also an issue with the installers scratching my wood floor while moving the washer and drier out of the laundry room. They were unprepared and had zero moving tools.

In the first week of March (2019) I made an appointment to get an estimate for one room to be carpeted. The technician was pleasant and professional. As it turns out it was decided to get carpet for the whole residence. I called back to reschedule this in the manner in which I wanted it done. A whole new estimate...but I had to go into a dialog with 2 other persons who did not agree with my request as a potential customer instead of $370.00 the cost (revenue would have been ~$1300.00.) After having this dialog. I cancelled the order and requested to return my initial refund ~$37.00. (I was told it would take 7-10 business days.)

I was very unimpressed with Empire Today. The only hours available to schedule a quote are late morning to early afternoon. These hours aren't convenient for customers who work normal business hours. Given the difficulty of scheduling a quote, I can't imagine the disorganization that would have come along with installation.

Salesperson came out and performed a quote for us and explained the process of removal of existing ceramic tile and that it would require grinding and leveling to install new laminate plank flooring. Upon arrival of installer on scheduled date/time I no more than opened door and install was eyeing floor, he stepped inside and immediately stated the floor was going to need grinding and leveling. I stated that I already knew that as this was all explained by sales representative. The installer advised me this was not part of the installation and was extra! I called and phone representative immediately stated that was extra! This feels like some sales scam as I was explained how this procedure was required and now I have not received one phone call back for over 4 hours since installers have left!!!!

The floor guys were 5 hours late. When they arrived here they asked which floor they were doing, I told them the hallway and kitchen only. They asked about the laundry room off of the kitchen and I told them "No, just the hallway and kitchen." I walk into the other room and a half hour later hear one of them say "OH **." I walk into the kitchen only to see that they ripped up the floor in the laundry room....THE EXACT ROOM I TOLD THEM NOT TO DO. The guy turns to me and again asks "were we supposed to do the laundry room?" and again I tell him no. So now they spend the next two hours putting the floor back in the room they weren't supposed to touch before even starting the actual project. Fast forward to 11pm and they're still working on the kitchen and have a power saw running outside...AT 11PM on a weeknight when people have work in the morning and kids have school.

Zach and his team came out to do the inspection and repair what the first installer (Leslie) did. I'm very satisfied now, I wish I would have gotten his team to begin with.

I wanted the 50/50 sale in the beginning in the first place, but was talked out of that. I wanted a Berber rug. The choosings were not that great. I found one that was half way ok. The salesman told me the pile on the rug was a little high but I would not see any foot marks or vacuum cleaning marks. Berber rugs are not suppose to leave any marks period.

Had a sales associate come to the house a few weeks ago. Wants a commitment right then and there. Nope! Verbal estimate loaded with a lot of nonsense incentives for discounts and was told that they don't give written estimates. This is a really bad sign. Never, I say NEVER do business with a contractor who doesn't properly bid a job.

October, 2018 I received two estimates for three rooms of hardwoods at my new condo. Zach ended up coming down about $1,000 from original quote. He didn’t know how to enter the reduced rate, so he marked ‘floating’ versus ‘glued down’ and in the comments section wrote that floor was to be glued down. Well, the installers put down a floating floor - which by the way sags in the sunroom. I had already agreed to have hardwood put in my mom’s sunroom before mine was put down. It was supposed to be done same day. Nope. They brought wrong color wood.

I looked at a couple of flooring companies and Empire Today was running a sale at the time. The color, design, and style made me choose the particular carpet that Empire installed in the whole upstairs of my home. In the beginning, it took longer than I expected for them to get the carpet that I wanted because they didn't have it in stock. But after that, everything went smoothly and the installer did an excellent job. I would recommend Empire Today to friends.

We had a salesman come out and give us an estimate to do our 3 bedroom/3 bath house during the 50/50 floor sale event. The big question we have is why we are unable to get clarification on how they arrived at such a high price! Doing the living room, which is our largest & counting all other rooms at $50 each with the entrance, top of stairs, & upstairs hall, & laundry closet as rooms, we have a total of 12 rooms at $50 per room which totals $600. Plus the price of our largest room, our 19x11 living room at full price. HOW DOES THIS GO FROM $600. Plus the cost of the living room and steps to $12,900.00? The salesman is unable to give me the breakdown of how he arrived at this price point. How can it possibly cost $12,300.00 to do the living room??? Although the salesman was very professional, we are wondering if this wasn't a "bait & switch".

After waiting all day for my install call and calling 3 times I finally got a call at 3 PM. The installer told me that it was just added to their schedule and they would not be to my home until 5:45 PM. Will not use them again.

I saw Empire Today's ad on the television and based on that, I had them install hardwood floors in my home. Their saleswoman was also great and their reps were awesome. I like the color of the new flooring that I got from them. They put it in two rooms and the installation was done in a day. The installers took the old out and put the new in. I have it for a couple of months now and I'm very happy with it.

We got laminated flooring from Empire Today and had it installed in the upstairs bedroom and hallway. My wife loves it and she told me it's easier to clean. The new flooring has met my expectations. The installation took six hours. It was quick, efficient and all done in a record amount of time. They were on time when they said they would be and they called before they showed up. They had everything they needed on the truck. I was fortunate that all three guys that came were all installers, so they worked well together. They took away old carpet and so forth, and they got that out of here pretty quickly. In addition to that, they had to move a lot of furniture around which they did without any problem. It was the second time we used Empire and I certainly will recommend Empire to anybody else.

One person resident traffic. Wooden floor is showing many knot holes where the centers have come out leaving holes in the wood. The individual boards are losing their color at the seams and some have even splintered. The wood floor has become ugly in the traffic area and is completely worn out. This should never happen for the amount of money spent on the flooring! No wonder just a 1 year warranty! When asked if they would consider repairing for a small fee, the answer they gave me was go to Home Depot!!

Setting up an appointment to get a free quote was easy, the sales rep was extremely helpful and assisted in picking out the proper laminate flooring for my needs. However, when it came to the installation, it was SLOPPY. The lack of communication within this single department is ridiculous, and whenever I called with a concern, no one knew anything about it or had a solution. So, I got my floors installed and the molding looks cheap and plastic-y, and my stairs did not even get any molding at all.

We chose flooring and carpet. When the flooring came to be delivered & installed, the installer let us know the sales rep had us select flooring that won't work with our house, and they had to leave without installing anything. We left a message for our sales rep and did not hear back - we called the next day and he let us know he no longer works for Empire. We then called Empire to check on A) getting a new quote for another type of flooring and B) to confirm the installation date of the carpet for our son's bedroom.

They have corrected the issue and the carpet looks nice. Thanks

Original install was March 11. Crew short on material, had to reschedule to finish. After issues with them not getting a hold of installer it took until March 20th. Came on 20th, still not done right. Had to reschedule again, day of appointment Empire called to say they couldn't make it, couldn't get a hold of installer. Rescheduled for another Friday. They called in morning saying installer didn't show up today. CALLED AGAIN to reschedule. Waited and waited until I finally called 800 number asking what time somebody was going to show up. Apparently whoever I spoke to over the phone 2 days earlier never actually set the appointment. April 10 today, not done. All "managers" over the phone have not been helpful. WILL NEVER USE AGAIN. AM TELLING EVERYONE ABOUT HORRIBLE EXPERIENCE.

Please be careful as it took me two years to learn this. I had Empire put laminate in my whole house but two bedrooms two years ago. There were issues that they compensated me for, I thought but now am questioning. There were 3 1/2 boxes left over when they finished and they took them ALL! (There may have been more but I definitely saw that many sitting in my house) At the time I had no idea (dumb on my part) that they should be leaving what was left. Makes sense, I did pay for it. Today I had the remaining 2 rooms done and they left the extra boxes. I don’t in any way suspect that the workers took them. I’m sure they returned them to Empire. Bait and switch? I now know they measure for 10% over. There’s NO WAY they didn’t have one plank of laminate left over!

I paid Empire Today to recarpet a rental home. One of the workmen spilled black liquid on the carpet and couldn't get the stain out. The crew left and there wasn't anything I could do because Empire had already processed my credit card. Ten days later a new crew came - but only took photos of the stain and remeasured the room. Five days later a manager approved the carpet be replaced and the CS rep made an appt for the next day. I was told they'd be here in the am; at 4:30 pm Empire called to say they wouldn't be able to do the work today, and I'll have to begin the nightmare process to get the work rescheduled. It's been almost three weeks since I paid them.

I made an appointment to get pricing. They cancelled 3 times so I finally gave up. If they can't even show up to try and sell us carpet, will they show up to install or come back if there is a problem. Terrible customer relations.

I've been seeing Empire Today on TV and I needed somebody to come in and do the flooring and get it over with because I've been dealing with the person doing my house and trying to fix it after I bought it in October. The work still isn't finished and I wasn't going through all that with him. So, I decided to work with Empire and I had them install carpeting in the living room, two bedrooms and the hallway. The installation went quickly and took three hours, and they didn’t waste any time. I'm really satisfied with my experience with them. The new flooring has met my expectations and I like its color. I would tell people that I've used Empire and they've done a good job.

We meet with an Empire representative, decided on laminate flooring. We were told they can have it installed as soon as possible. We set a date one week from ordering. We received a phone call the day the work was suppose to begin at 6:55 am saying our material was out of stock and they did not have a date when the material would be in. Absolutely disappointed in the way they are conducting business and of course when I ask to speak to a supervisor no one is available. I would like to cancel my services without having to pay a 25% fee. Terrible way of course conducting business.

Empire Today always have commercials on TV so I went with them, plus they’re very flexible. They told me that I could have the laminate done right away and they scheduled me for the next day. The installation went very well and I like that the laminate matches my floor. It took a day and the guy who installed it was very helpful and I enjoyed the way he did the floor. My friends have seen my floors and they’re really impressed. So, I would recommend Empire Today.

We used Empire in 2010 to install carpet, vinyl flooring, and blinds. WORST EXPERIENCE EVER. There are places where they neglected to put carpet padding, and not even two years in we already had loose spots/carpet ripples. The vinyl flooring in the kitchen had to be redone 5 times due to air bubbles. We were quoted one price for the blinds, and then they tried to charge us more. I tell everyone to steer clear of this unprofessional company.

I had an appointment on Sunday 3/31/19 between 9AM and 11Am for someone to come and measure and give me a price. At 12:20PM no one had come. No phone call, text or email. I finally called them and they said they could have someone come but I had other plans and was aggravated by this time. I then went ahead and rescheduled for Sunday 4/7/19 between 11AM and 1PM, well on Saturday night at 7:11PM I received a voice message saying they had to cancel and I can call back to reschedule. This is the poorest customer service interaction. How is one to have next day installation if they cannot even get someone out to do step 1. I’m in the process of a remodel and my upstairs is done with the exception of new flooring, not to mention I’ve emptied rooms for the remodel which would make it easier but looking forward to start getting things back together.

First of all, Jason the salesmen, suggested the wrong type of carpet for my type of stairs. The installer refuse to install it, then Jason suggested another one. A second installer came (I found out later he had never installed that type of carpet, a glue on) so of course it was a nightmare to installed it and it was a mess. It was all unravel at the edges, cut up wrong, with the seams uneven.

The Installers for our laminate floors were scheduled to arrive on Tuesday, March 19th, and take no more than 2 days for the laminate and on the 3rd day the carpet would be installed on the stairs.

I have used Empire products for over 10 years and have had carpet installed in several properties with good results. However, I recently had my entire home redone and within a couple of months noticed shedding. It continued for a couple more months before it came significant enough to notify Empire. They responded quickly. I spoke to a CS rep and sent pictures - she responded with "it may be defective and will send a tech out". They sent 2 techs who took additional pictures and told me that they "have never seen anything like this before".

I had an account with Empire and I had them install hardwood floor. They were fabulous because once they did my steps, I realized I needed to finish my upstairs so I called them and they immediately came right back out. My second experience was most definitely better than my first experience where Empire botched the entire installation of my downstairs. It was a three-day project that turned into a six-month endeavor. I had a quarter-inch engineered hardwood flooring in my kitchen. Empire didn’t take into consideration that the product I had down was different from the product that was going back down. The product that they brought in was ceramic which was much thinner than what I had. They ended up trying to caulk and shut all of my doors up where I had an inch and a half gap between my floor.

After having carpet installed there was issues. First with the original installation person didn’t come to 6:00 and lies and said they got here at 5:30 could start the work. Then came the installation and pointed out all the seam work and they said it need time to settle. Called again. They came and serviced it. Still see all seams and then had another appointment with a person that supposed to come out and take a look. No call, no show. This company is just awful. Come and take the carpets out and give me my money back!

Empire sales rep came out, we purchased carpet we wanted but wanted to look at samples again, it's been 2 weeks and we have called everyday with no response from Empire Today. Dublin, Ohio PLEASE HAVE SOMEONE CALL US! SALES REP WONT ANSWER PHONE.

Empire has good pricing, good carpet selections, great salesmen, good installation and customer service. My husband is a disabled veteran and they gave us a good discount! What was disappointing was using Wells Fargo for their 12 month, no finance charge bank. Wells Fargo did not approve our 12 month interest fee financing when we have not been turned down for credit is the last 4 years! This bank has a history of not being consumer friendly. Their repeated visits to Congress to answer charges on this is history.

My sales representative recommended a product that it turns out was not appropriate for the job that needed to be done. I did not find this out until the installer arrived at my house and broke the news to me. I was told that I would need to have another sales representative come back to my house and I would need to choose a new flooring. My original sales representative kept calling me and calling me when I had explicitly stated that I wanted a new sales representative. After a round of phone tag I finally got another sales representative to come out to my house and he was not very friendly and not very helpful. Eventually I was able to choose a new product but am now getting the run around about the cost of this product. I've been trying to get my floor installed for a month now and nobody seems to be wanting to help. This has been one of the worst experiences I've ever had.

We had a terrible install. Floor coming up, etc. After a drawn-out communication process the GM finally sent another crew out that confirmed poor install. They upgraded and reinstalled. 2nd install was very good. Now we are getting push back and refusals to sell us 2 boxes of the same flooring to cover areas exposed during reno. Been told they are not in the business to do this but they keep pushing to have salesperson come out. Will never use again and will make sure everyone knows our experience.

I had an empire rep in to give me a quote on my floors. He shows me 8 color options, when I was told there would be 100s. I pick one I can deal with and carry on. We discussed the kitchen tile and subfloor, and how they needed to be pulled up. We talked about how the installers would level my floors, and the base molding I wanted. I was offered a $250 discount because they couldn't keep a date. The man tells me a price (4700), then when I agree he says, "I'm sorry it's going to be 4950ish" for whatever reason. He tells me they will come April 1st, in the morning, and it will be a 1-2 day job finished by Tuesday.

I am totally disappointed in the service or the lack thereof I am receiving from Empire. I was hoping I would be writing a good review but that is definitely not the case. It is going on 5 (five) days and my tile installation is not complete. I have threshold passages with NO transitions, I have gaps from the tile to the baseboard and no quarter round installation. My furniture was just left all over my house and not placed back. My husband is disable from 2 strokes and I can't put back my furniture by myself.

It started with an installer who came into the house and kept staring at me and then told me how beautiful my eyes were, a compliment is nice but not when someone is staring at you like a creepy pervert. Then he kept trying to stand really close to me while I filled out the paperwork, I ended up asking another contractor to stay and sign when the work was done so I could leave.

My experience with Empire Today was the worst I ever experienced with a contractor. This company is dishonest, managers don't return calls, you are put on hold constantly and made to wait and then transferred to someone else and the calls are dropped and then you're told someone will call you back and they don't and you have to start over from scratch with someone else who can't find the name of who you talked to even though you tell them who it was... This was my experience with customer service.

The company was very nice and gave me my $200.00 back! Lesson learned make sure you get the contract signed & initialed by the salesman saying they wave the 3 day CANCELING so you can another estimate!

I had Empire Today install carpet in my apartment living room, dining room, and hallway. It's very good and I'm pleased with it.

I saw Empire Today’s nice price on a commercial on TV and I had them do the flooring on the hallway in the living room. I loved it. The project took two to three days and the final result was great. The installation crew did alright and I give them a plus. Empire did an excellent job.

Empire Today was on a television ad and it seemed like it was a good deal. At first, we wanna see about doing three rooms but we broke it down to the living room area. We ended up with the laminate wood and the installation was very nice, quiet and very clean. They did wonderful. The quality of the flooring was good and the price with the promotions was great. I’ve never had a bad experience before and it was great to have someone come in and take care of stuff and place it back the way it was.

The carpet in the room patio looks clean and it has met our expectations. The installers from Empire Today did fine and everything was good.

Empire Today had put carpet throughout the house in Pflugerville that we were selling. Then we had them replace the carpet in two bedrooms and put hardwood flooring in the very front bedroom and master bedroom. We got water resistant ones and so far, it's working out well. It has met our expectations.

I had Empire Today install linoleum flooring in the kitchen. Another company burnt a hole in my other one so they had to replace it. I had to get two estimates, so I took Empire Today and Lowe’s. Lowe’s had the same thing as Empire did, but Lowe's was a couple $100 or nearly $300 dearer so we went with Empire. They were very efficient and the people they sent were very pleasant.

We signed up to have a carpet installed at an investment property and when the installer came out to install they told me my wife only 1 set of stairs were to be included in the scope of work. They also told her if we wanted to pay more they didn't have enough carpet to finish the steps. Contacted Empire immediately to explain the situation and was told someone would get back to us in 1-3 days to look into the matter. Now at day 4 and nothing. Check in after day and was told in short terms it would be 1-3 days no sense of urgency to address the matter. Now going to be difficult to match the carpet that was installed on floor leading into this room. They just have too many parties involved and no sense of urgency to address a Customer's concerns.

We scheduled an appointment for 03/27/2019 for 7pm-9pm. Well, we waited and never received a phone call, text message or an email that no one was coming. Not very professional. Was looking forward to having new flooring. Guess I will try someone else.

Empire Today installed carpet for the whole home. They put it in three bedrooms, the den, the living room, a hall and the steps. The boy that came to the home first to introduce us to the carpet was very mannerly and knowledgeable. They need to slow down a bit with the installation though. My husband had removed the furniture and they didn’t have a whole lot to do but to lay the carpet. They worked so hard and so fast that it was done in no time until they ran out of carpet and then they had to wait two days to come back and finish it. But other than that, we were pleased and I would recommend Empire Today.

Empire Today installed some carpet in the home. I called one other flooring company, 50 Floor. Empire's price was more economical and that was the main reason that I chose them. I like the fact that they were able to get in and out within the day. I’m pleased with the product and I like the color of it. I’m satisfied with the new flooring.

I was very impressed with Erin the salesperson. But not happy about anything else about the company. Tons of excuses. Not very helpful. Lack of communication between installers and the company. Customer service was awful. The installer lied on the paperwork. It’s too bad because I wanted to use them for future floors in my home.

Very happy with my wood flooring. Looks lovely and is such a nice change to our home. The thresholds required to be put in after we had the doors shaved by 1/2" has been completed. The gentlemen who came to finish did a quick and professional job and were courteous and kind. All's complete and we are thoroughly pleased. Recommend Empire Today :)

I had Empire Today replace the floors on the lower level of the house. And that included a rug in the bedroom, a hallway, a living room, a dining room, and a kitchen. It went fairly well. The kitchen was done in December. I originally told them that I wasn't gonna do it until after the first of the year. They called me to say that they were ready to do it by the 4th of January, but I said that that was impossible. The kitchen took a whole day and they worked very hard. I was very concerned because they had to pull out an old unit that isn't made anymore. They pulled that out gently, laid the floor, and put it back in. When I asked them if they could leave me a few of the tiles, all they could come up with was one. I would've gladly paid for more so that I had some on hand in case anything happened, but Empire must've figured the count very closely.

The guy from Empire Today gave me a tolerable price. It wasn’t the best, but I could afford it, so I went ahead and had some carpet and laminate flooring installed by Empire. I had three rooms done with carpet and two rooms done with laminate. The carpet looked very pretty when they first installed it, and then later, after walking on it, it doesn’t look as pretty. But it was nice. The laminate looks very good. I got some paperwork of what Empire did because I called them for it, but I never got a receipt for what I paid. So I'm still wrestling with them. But overall, they did a good job. I would deal with them again, and I would recommend them.

We waited for three hours only to be told, they weren’t coming (during the the third hour). Do you think that they cared that you left work and made sure you were available? Nooo, no one called, no emails. And now I have to take off another day and wait three more hours. I guarantee they would charge me for 6 hours of their time. I guess my time is worth squat to them.

Updated on 06/25/2019: Start to finish experience went down fast. First few weeks the carpet looked great but immediately started matting up in high travel areas, although this is only upstairs bedroom and two people only. I contacted Empire and through a series of phone calls and them sending out investigators and me following their recommendations of a cleaning, then another hot water extraction cleaning (the carpet wasn’t dirty, just matted), there was never any improvement. The last company that did the hot water extraction cleaning pulled up a corner to show me the padding. Even though I paid for an extra thick quality pad, the one I got is paper thin. That is the reason for the matting. There was never a follow up by Empire after the last recommended cleaning before they could “resolve” the issue. I was done with them by that time anyway.

I had carpet installed recently and the experience was not pleasant. The first attempt to install the carpet resulted in defective carpet and no resolution that day resulting in waiting until the following Monday (tried to install on Friday) so my upstairs was not usable. The install in Monday (same carpet) same issue resulting in a 3rd attempt on Tuesday (5 days from the first attempt). The customer service rep upgraded my carpet but had no other options so not really satiating my complaint as I expected a call back with a discount for this awful experience. I did talked to multiple service reps over several days and the information was never captured correctly in regards to my complaint and ask for a discount. I've still not heard back from anyone and since you have my money it's obvious you they don't care! Very unhappy customer!

I had carpet installed on 3/9/2019. They were at my home from 8 in the morning until 9 at night to install 3 bedrooms a hallway, and stairs. They damaged a new bedroom chest that I had just purchased and all they offered me was $100.00 credit. I still have closet doors leaning against the wall over 2 weeks later that they have yet to return to reinstall like they found them! Beware, as you can see, their customer service is horrible, after they get your money!

We purchased the luxury plank vinyl about a year ago. The installer came with the wrong item, not a huge deal, but it took another week to get it sorted out. When they came out we found out they are simply 1099 contractors so the 'warranty' is provided by them at no charge. The installer was nice and courteous, they tried to leave with holes in every corner not caulked exposing the concrete below. The biggest reason we got this floor was for the water protection so being 'sealed' was the most important.

Lack of follow up on complaints reported for poor workmanship. A representative was sent on 03/14/2019 to look at the installation problem but whoever the representative was very rude and not cooperative. He said he was going to inform his Manager and we will be informed of when corrective measures will be done. We again followed by phone call on 03/20/2019 and nothing has been done so far or letting us know when they will come.

We had new vinyl flooring installed over the weekend. Our sales rep was very attentive until the day the flooring arrived. I have been waiting for over a week for the measurements of our dining room. And for some reason they will not give us an itemized breakdown of our cost. Which is starting to make me believe they are hiding something in their fees. I also feel like the sales rep scammed us into having them move the furniture probably for additional fees.

Empire Today installed carpeting in my dining room, living room and hallway and they did a great job. They came in, represented themselves as carpet installers and they went over the work with me. I just let them do what they do and they were very courteous, fast and efficient. The price was great too. I had a certain amount I wanted to spend in mind and they hit it right on point. I would recommend Empire Today. They are very professional and they have great advertising and sales.

Three guys from Empire came here and they sounded the best. We went with their company and they installed carpet, as well as laminated and hardwood floors. The laminated floor was placed in the living room and a dining room, while the hardwood was in the washer/dryer. I like that I don’t have to vacuum the new flooring.

I did not receive what I was promised. I was told my installation would take place on Saturday, March 9, 2019. The installer came and said he didn’t know he was supposed to pull up the carpet first. So he didn’t complete the job. He asked if he can come back the next day to finish and he came back Sunday, March 10, 2019 but still did not complete the job. Empire sent out 1 guy to install hardwood floors in a 1500 sq ft Townhouse. The installer came back on Monday, March 11, 2019 and said he’d come back the following week to finish. I kept calling the office trying to cancel the entire job and get a refund so that I can go with Home Depot as I had initially planned. Nobody called me back.

2 months now and we are still not satisfied with the product or the customer support for our laminate flooring. First, the molding looked like plastic. Looked terrible. After 5-6 calls, always a different person, and 3 visits by the installers who didn’t bring the right materials, we finally got that issue taken care of. I am not happy with the installation of the mounding but we were tired of the fight.

I had my other carpet done with Empire Today before. Although I really wasn’t satisfied with the color of it, I didn’t have any problem with them moving my stuff and taking it down. This time, I had them install my carpet in the upstairs bedroom, three bedrooms and hallway. The guys who came out to do the installation were very polite, and they were great. There is a lack of variety with the colors that they have, but it’s okay. My favorite feature about the flooring is the color that I picked, which is light beige. Overall, I had a very good experience with Empire Today, and I’m planning on getting my wooden floors done over with them, if they have the right wood stuff that I need and if the price is right.

We've done business with Empire Today for years and they're a good company. We’ve had most of the floors in our house done with them. We looked around, checked out other flooring stores, and Empire's pricing is competitive. They did the floors on two of our bedrooms and it went well. The people who came were on time and they were really good.

My granddaughter had her floor done by Empire Today. She said she likes it and it lasts pretty long. So I had Empire Today do mine as well. There was also a lot of colors to choose from and the color is my favorite feature from the one I have. Laminate flooring was installed in my living room and in my bedroom, and the quality was okay. The installers kept busy and then they would come to me if there was any problem. I'm pretty happy with the flooring. My friends and my family like it as well.

I had engineered hardwood installed by Empire Today in certain areas like the kitchen, living room and foyer. I was satisfied with the installation and with the sales experience. They brought all of the various colors and stuff to my home to choose from. But I think their cost was higher than most. Nevertheless, I like the color and the rigidity of the engineered hardwood versus hardwood.

Had Empire salesperson who assured us that Empire stood by their products. Spent 5000 dollars for carpet. Carpet is three years old and has failed in most areas. It clumps up, will not brush up. Looks like it is 15 years old. We keep it clean and that has not helped. Carpet is total junk. Contacted Empire, person came out and did note how carpet was clumped and would not stand up. Empire then called us and told us that they would not do anything about the carpet. Told us that they understood how the carpet was failing but that the "warranty" did not cover any of the problems we had. In other words, a useless warranty and lies from the salesperson. Our two adult children had purchased Empire "carpet" around the same time we did and their carpet is failing too. BEWARE Empire as they sell junk and lie to their customers.

Empire Today installed the carpet in the bedrooms. I considered purchasing with other brands but the square footage was more expensive. Empire Today was not expensive. I called them. Their rep came out and I liked the type of carpet Empire had. The carpet's color is light beige and my favorite feature is its texture. I wanted the carpet's color to be light to brighten up the room, but not too light and not too dark. The installer from Empire was good. The people there were very nice and did a good job. All around, they were okay, although they got the schedules mixed up. The office gave them the wrong address. So I called Empire and they straightened it out.

Everything was fine with Empire Today. I saw Empire on TV, contacted them and they made a date to come over the next day. I had them install vinyl flooring in three bedrooms, living room, and hallway. It only took them two days to put the flooring down. I love the vinyl flooring. Empire did a very good job and I would recommend them. I’ve been to Lumber Liquidators and Home Depot and they wanted the same amount, so they're comparable. Everybody was saying that Empire was so expensive but they were not.

Empire did refund our full down payment. I revised the rating up to two stars because of their response, but I am still upset with the experience and most likely will not work with them in the future. They need to either train their sales people, so that they can sell knowledgeably, or send out a contractor with them on their sales calls, so that they would have known before the sale that hardwood floors would not have worked in our home.

To start, we received a phone call from Empire at 7:30 AM this morning to let us know they would arrive in about an hour. I finished up packing last minute items. I took vacation days in order to complete moving and packing things up to make it easier for them. At 9:00 the phone rang. It was Empire. Thinking they were just letting us know they were here....HA! They said the truck broke down and they were unable to come...WHAT!!! I took vacation days, packed everything up and they're not coming!!! I even bought the men breakfast and lunch. What a waste of money! Didn't they think to perhaps borrow a truck, rent a truck?? Guess they don't care if they come or not. Needless to say, we cancelled! So, if I could give them less than one star, I would. Good thing it's the weekend. I will need it to put everything back. Thank you Empire!

Empire may do a great job with installation and price, however I will never know this for sure. I had an appointment for 3/21/19 between 7-9pm and the salesman never showed up or called. When I called Empire today they said I was listed as not being home. My wife, children and I were all home the entire night, and they do have my cell phone number as well. It sounded more to me like no one wanted to come out and didn’t even give us the courtesy of a phone call. As I said Empire themselves may do great work, but I’m going to go with someone who shows up.

Plumbing - water leaking in the basement from furnace vents. Contractor assigned to the job came out and turned the water off but indicated that "they are plumbers and they do not handle jobs like mine" (because it turned out that the water was coming from a broken refrigeration line near the furnace vent).

An honest review!!! Originally I had carpet installed in my living room because it was becoming unbearably worn-out. I was referred to Empire by a friend that said her experience with Empire was great. So after I gave them a call my sales rep sold me the most beautiful carpet ever. I was concerned the other rooms wouldn’t match but I was quickly reassured that it would be a perfect match. Well it was not! I was so upset. The old carpet was hideous and unsightly (two different colors and textures.

I am currently working with a lovely woman at Empire in Connecticut who will hopefully be able to assist me. Previously to finding her no one would. Purchased a carpet and none of the seams were sealed upon installation and it’s coming up at every seam. I want a replacement, immediately. If this isn’t resolved by Monday my intentions are to post everywhere and sue them for the replacement cost. Unbelievable that they’re still in business.

We had Empire install laminated floor in the bedroom and then a rug in another bedroom. The crew did a good job during the installation, and the new flooring was very good for wheelchair. With a rug, it would be hard.

I heard that Empire Today was good. One of the salespersons came out and showed me some of the products. I liked what he showed me and I had arranged for the floors and stuff to be done. He was a very nice salesman and the representatives were great. I had the floors, carpet on my stairs, and blinds installed by Empire and I liked the job that they did. Three or four guys came to do the floor and they finished in one day. Then, they came back the next day and the work was done in half a day. They were very nice and were good, hard workers. The process was fine, but I was having problems with the blinds at first because when I opened them up, they didn’t open all the way sometimes. Someone came out last week and he showed me what I had to do with the blinds when they don’t turn. Other than that, everything is holding up so far.

I would recommend to NOT use Empire due to our exceedingly less than good experience. First off, Empire's brochure is misleading, it shows people in Empire uniforms. That is a lie. The people they get to install your floors are most likely the ones that are waiting at the driveway corner of Home Depot. The people that installed our flooring did not know English, therefore, you could not communicate with them, which they took advantage of and would do things without your knowledge, and then add that to your already quoted price, which makes the contract you signed with the quoted price a lie. With what extremely broken English one of the installers was able to babble out, he tells you that they didn't bring enough padding to put under the flooring, and says it'll be a total of $50, $5 per roll and they supposedly need 10 more rolls. How on earth do they not bring enough supplies for X amount of square footage to begin with??

I was scheduled twice for a free estimate between 9:00-11:00 am. Both times no one showed up or called, I was told the second time that the representative took it upon himself to reschedule my appointment. Second time I missed work waiting. I would not do business with them at this point for free.

I had Empire Today install carpet in my living room and dining room. I chose to go with them due to the sale that was on TV. This is called a shotgun house. It means the living room, dining room, and the hallway are connected. I was not pleased with the purchase that I made from them. I don’t think I got a deal. I wanted wood, but the rep could see that my house wasn’t level, so I couldn’t get the wood and had to go with carpet. He made the one price on the carpet, and it came to $950. Then I asked him about the other two rooms, he had me up to $1,500. But, other than that, I'm satisfied with the carpet after it was installed. The guys at Empire Today were good, too.

I've had a laminated wood floor installed by Empire Today in my dining room and I am so pissed off with this floor. It looked like an unprofessional person had put it down. I have guardrails on my floor because I have a sunken living room and they cut a big hole around one thing and not around the other thing. It's the same with my kitchen. I even stopped paying them. They had me on a collection plan and I'm not gonna end up paying them all what they wanted. Every 27th of the month, I give these people $51 and I’m gonna do that for 10 months. If they would send somebody out to check the floor, that person would say, "This lady is so right."

I kept hearing about Empire on TV, and I went with them because they was reputable. I had them install laminate flooring in one room, but when I look at the floor that the guy brought up, it's not shiny at all. It's dull, and I'm not used to it yet. But the installation was okay.

I’ve had carpeting from all over installed by Empire Today. We had the carpeting in the living room, the bedroom, the hallway, and staircase. The guys did a wonderful job removing the old one, putting in the new one, and cleaning up after. The installers were so courteous, so kind, and so considerate. They bent over backward for me. They just worked and worked and worked. They were wonderful, as well as the quality of their work. They had the project completed in four hours from beginning to end and they even cleaned up and vacuumed after themselves. I got a good price and I have never been more pleased than I have with Empire. I recommending them. I belong to a senior citizen club and I would recommend them to everybody. I’m putting the word out there because I’ve been so pleased.

We had carpeting installed by Empire Today in the living room and three bedrooms. We are pleased with the product installed as well as with its quality and price.

I had Empire Today install the carpet in my master bedroom. I liked the idea of the deal I made. They delivered when they said the product was gonna be delivered. The installers were in and out in no time. I had a laminate put down in my living room, in the hallway. They picked up the mess and everything was good. Empire Today also has a good variety of colors to choose from. I like the color of the carpet that I got the most. It's beige and looks good. I highly recommend Empire.

My 14 year old grandson lives with me. He was ill and threw up during the night. Not wanting to wake me up he took it upon himself to clean up the mess with bleach, which has left a orange mark on the guest bedroom carpet. I called Empire on March 3, 2919, spoke to Yolanda and explained the problem. She said that a Rep. would call me to make an appointment. The next day Matt called and said it was his day off and would call me back the next day to make an appointment. He never did.

From the day the salesperson came to our home to the day our carpet was installed we had a very friendly, but professional experience. We received an amazing deal and we are in love with our new carpet. I would highly recommend this company.

Empire Today installed laminate flooring all over the house except for one bedroom which was carpeted and their crew did a great job. They were fast. They were able to finish the whole project in a couple of days and the flooring is holding up well. I’m 100% satisfied with my decision to go with Empire and if I had to use them again, I would.

My experience with Empire was very nice and I liked everything about it. They're very good and so is their cost. I had them install flooring in my kitchen and their installers were very good as well.

Empire contractors came on time, worked tirelessly and systematically until job was done (after 5 pm). They did all sawing outside on ground floor even though floor was 1 floor up. Payment was only by credit card, no checks. Final bill did not breakout material, labor or taxes (so couldn't deduct taxes paid on our IRS).

I always hear about Empire Today and have never heard anything negative about them. I picked them and had them install carpet in certain rooms. My favorite features are the stain-resistant and water-resistant factors of the carpet. It is also the kind that is made out of old water bottles, so it is healthy for the environment too. The installation was fantastic and I was 110% satisfied with it. I wouldn’t go anyplace else.

I am very happy with the whole Empire experience, from the viewing of samples to the installation. Everything promised was delivered and Empire is very good at working with customer request. The carpet is beautiful with an amazing low price.

I had used Empire Today before and it turned out fine. I had them install my carpet and I also had it cleaned. I recommended Empire to my neighbor and she is having her flooring done.

I had laminate flooring installed In the dining room and in the foyer. I had considered different types of flooring because Empire sent a representative with many different types and I wasn’t sure what I wanted. In the end, I decided based on the ability of the flooring to withstand wear and tear, and moisture. I’m very pleased with the floor. It's beautiful and it has met of my expectations, 100%. I’ve recommended Empire Today to many neighbors as well.

EMPIRE TODAY, Carpet and flooring company. Had someone come out to give an estimate for 2 small bedrooms at 8 x 10 and master bedroom 15 x 22 and a small stretch of hallway 4 x 13 with medium grade carpet. He came up with a price of 16,000 dollars??? WTF? Unbelievable. Then he said I’ll cut you a deal, new price of 8,000???‍♂️ My wife said no, then he went on with, "Let me call the office and see if I can get you a customer coupon," then the price was 5,600 final price, LOL???‍♂️ She said No. Then he called the office again, and now he came up with a price of 2,900... Now really, how the hell can you really go from 16,000 all the way down to 2,900, needless to say we didn’t get the carpet from EMPIRE for the mere fact of all THAT ** lying.

Empire Today installed vinyl snap together wood-look floor in my kitchen and it was good. They came in and took up the old floor and they put some kind of board down, then they put the laminate floor down. They then cleaned up before they left. The molding around the edges which I thought was gonna be wooden, is not though. It's just fake wood trim. It looks nice and it looked beautiful when they left but I did not realize that it was not true wood. I'm sure that one day I'll have to replace it because we have an island and it's around the island in a lot of corners or around the cabinets. It’s starting to have marks from everyday use. I wish they had put wood down instead of that composite.

Updated on 03/16/2019: The desirable resolution is for Empire to take up this floor and refund my down payment enough is enough. I have tried numerous times to resolve this with your company. I have taken off numerous dates and nothing is resolved. I submitted a complete to your complaint department on Wednesday, March 13, 2019, @ 1:32 p.m. prior complete reference #'s **. I did not receive a call to assist me. I phoned your customer service dept. @1.866.588.0124 on Thursday, March 14, 2019, at 12:03 p.m. and spoke with that rep until 12:22 p.m. I phoned you @. I was told you would call within 24 hours. It is now March 15, 2019, and no one form your company has called me to resolve this issue. I attempted numerous times to speak with you but you will not call.

Empire Today installed carpeting in the three bedrooms of my home and everything about it was very satisfactory. The carpet has met my expectations. I was looking for a color that would not be the regular color that you see in a rental and yet, I didn't want it to be very light nor very dark. So this color was like a sand color. The feeling I wanted to get when I'm in my room, or my daughter in her room, was that we're back at the beach. And it does feel that way. I expressed this to the two young men who came to install it, and I was so happy they were here because they understood my sentiment. Once they were almost done, they called me up and said they could hear the ocean. They were very in tune with what I expressed to them. It made me feel like they really cared and that's very odd nowadays.

I made an appointment with Empire Today and I couldn't be more satisfied. They installed laminate flooring that looks like wood in the upstairs bathroom. Two gentlemen came in for the installation and they were neat. I just sat in the living room and watched a movie and they were done in a little over two hours. The price was fair and the materials were nice. Plus I like the color.

My girlfriend had Empire install carpeting in her condo and they did a great job. I couldn't wait to use Empire to install new carpeting in the house that I rent. It was in dire need of new flooring. I made an appointment. When the day came, I received a call from my salesperson telling me that he had been double-booked and would not be able to make the appointment. We rescheduled for a day or two later. He was very apologetic and accommodating on the rescheduled appointment. When we got together, the process was very smooth and the price very fair and we made the deal and scheduled the install.

I had made an appointment to get an estimate on the carpeting from Empire. They called me an hour or so prior to the appointment time and postponed it to the next day. I had to get a babysitter to come to look after our kid because my wife was sick and the estimate I was getting was at my rental. They called me next day again right about an hour before the appointment to move the appointment for the next time. Again, my wife was still sick and I had to arrange for a babysitter and messed everything up. I would never do a business with these unprofessional people who have no regards for other peoples' time.

Empire Today replaced the hardwood in the living room. They installed it two years ago but I got molds in so there was a problem with it. The living room is about 80 square meters and right now, there is underlayment so I think the floor is protected from molds. It's good and convenient. Plus the floor looks good and is easy to clean. Everything is good.

I had Empire laminate my cabinets and it’s very disappointing - My cabinets were done 7 years ago and they are discolored. I thought the product would have lasted a whole lot longer than that. I’ve called twice and promised a call back which never came. Very poor. I feel with the amount of money I paid that I would get more than seven years out of this product. It’s very disappointing.

I am not even sure where to begin. We had carpet installed in two bedrooms and laminate flooring in two bathrooms, kitchen, family room and dining room area. This was in a rental unit that we owned. The salesperson was fine and the installation seemed to go well until we started having problems. Our tenants did not let us know for a couple of months after the installation that the there was a leak in the bathroom since the installation. I am not sure they even knew there was a leak because it was leaking under the toilet.

I had the laminate floor and carpet installed by Empire Today. I had called Empire about it two years ago, and the lady that came out was very nice. So, I gave her a call. I had the carpet installed in my three bedrooms. And I had the laminate floor done in my living room, dining room, family room, and kitchen. The Empire products that I have are still very new, so they're okay for now. Hopefully, nothing comes up in the future. But they're good and I got a compliment on the way it looks. Everybody at Empire Today did a professional job and the installers put everything back where it belonged.

I got carpeting from Empire Today. I wanted a decent thickness of rug because the other one I had just wore out and had to be changed. Their representative came and showed me different options. When the carpet was installed, it took a reasonable time and the workers were very professional. Everything was good from their courtesy to the job they did. I was impressed.

I had Empire Today install laminated floors in the den, dining room, the living room, and the hallway. I like the color of their laminate flooring and also the durability it had on it. When I went with Empire, I considered mainly the cost and the fact that it was all in one package. I didn’t have to go through a bunch of other stuff to get the flooring in and get them to put it down. Empire took care of everything and their rep was great. The installation went well. The installers were clean, very thorough, and very conscientious about the work. The whole project took two days to be completed, and the new flooring meets my expectation, more than double. It's been a great experience.

I had my carpet done about 19 months ago. The first time they installed it they did a horrible job. I called and they sent someone out and told me they could not fix it. Then I did a review and posted the pictures and they immediately called and sent out another person and they had to replace the carpeting in my living room and stairways. I was pleased in the beginning although they didnt have my original carpeting, they had to use different colors, styles. Now I see it probably was a cheaper carpet, even though I paid more for the original carpet. It is already matted down looking old. Anyhow the stairways are looking horrid with the padding already moving inches away from the step itself.

Empire was supposed to show up today to install carpet in our basement. We took off of work to accommodate their timing, but they have yet to show up. We have called twice now but customer service is unprofessional, that is when you are even able to get ahold of someone. After our initial call regarding the time, we were told someone would be here in 20 minutes. It is now an hour and 45 minutes later (7:45 at night) and they are quoting another hour before someone can arrive. We have a toddler who needs to go to bed, and my husband and I both work in the morning. We will certainly be canceling our order and taking our business elsewhere. Do not use this awful company! They do NOT stand by their "dedication to quality and customer service."

Long story short, I am very disappointed. The installers don’t know how to cut or lay carpet. I can do a better job myself. The installers move just as fast as you see in Empire Today commercials. RUSH RUSH RUSH!!! It’s like they're in a race. I am having too many problem to mention. They replaced my carpet at least 3 times. Still having problems, such as I found a hole in my carpet, (carpet was cut wrong). Bubbles up. (Cut wrong.) That is my main problem. In the process Empire Today ruined my wood bathroom door and closet door during moving furniture etc. I could go on and on but you get the gist. Bubbles remain in my carpet at this time. I want a resolution and would like another company that knows how to install carpet fix this garbage of a job.

We considered other brands but we liked the pattern that Empire Today had and we were impressed with what the services they said they could provide. They installed the waterproof floating floor in our kitchen. To get the waterproof that we wanted, their flooring was a bit more expensive but we were going to pay more to get waterproof. We really like everything about it. The color is perfect though it's hard to tell when picking it from the sample. It was installed beautifully. The two installers they sent were absolutely marvelous and they cleaned up any mess that they made. It was the first time we used Empire and they were wonderful. We were very pleased.

Empire Today's salesman was great, and my experience was excellent. I had them install hardwood floor in three rooms in my home. After looking at it and placing it against the furniture and the surroundings of the house, it was the one that best fit my desire. The installers were great. The installation took two days and it went like clockwork, and they were gone. The second day was like finishing up where they brought in a finishing contractor who finished the high-end stuff for the trims and those cuts that have to be made. They did a great job.

We had Empire Today install carpet in the living room in our house. Their guy showed me a little book, and I picked out the carpet that I liked. I like its design. I have two little dogs and I wanted a darker color because the light shows dirt and stains. But other than that, it’s okay. The installation team was nice and showed up on time. I’ll recommend Empire.

The guys that came to install my carpet were very fast & I could see they knew what they were doing! They did a fantastic job in all three of my rooms and the hallway. My only concern was not putting down transition pieces where my carpet ended and ceramic tile began. They came back to make things right!

Squeaky subfloor everywhere. So bad it wakes our baby up. Staples and padding left under the carpet so you can feel them through the paper thin "middle of the road" carpet the cost us over 5 grand. I will never let this company anywhere near my property again. In hindsight it makes sense that they were terrible. Why else would they make you sign a document restricting your legal right to sue them and require arbitration. BEWARE.

When I was shopping for a new carpet I decided on Empire instead of the local stores thinking Empire would be more professional. The commercials, nor the Empire representative that comes to do the installation estimate, tell you that the work is outsourced to NON-Empire low budget carpet stores. The outsourced company came in an unmarked van with no company logos and the only thing tying them to Empire was the tablet in their hand containing my containing my contract. I live on the second floor of a private house and they threw the old carpeting down the stairs causing $450 worth of damage to the staircase overhang. Also, not noticing until after they left, a jar of coins worth approximately $400 was stolen by them from one of the newly carpeted rooms. Lastly, they didn't finish putting the doorway brackets in due to them "not having the proper tools".

Empire Today laid a carpet for me. The rep who helped me was very nice and the carpet that I got from Empire was really clean and worth it. Everything was excellent.

Empire Today did a lot of work at my daughter's house. I loved their work and so I decided to have them install 16x16 tile that's a mix of ceramic and vinyl in our kitchen and both of our bathrooms. I like the color of the flooring thus far. Empire did a great job.

I liked Empire’s selection, quality, and quick installation and so they did our carpet runner upstairs. It’s a tough staircase because it’s from early 1900, it has some quirky twists and turns. Empire spent an amazing amount of time and the staircase really looked good considering how difficult it was. The new runner met my expectations easily and I’m a very happy customer.

We used Empire Today before and they were amazing. So when we needed to get carpet, we went with them again. We had it installed in the master bedroom and we chose that flooring because of the softness. This time, Empire's reps were also amazing. Two persons came for the installation and it didn't take long for them to complete the job.

We have 2 dogs and chose a vinyl flooring per the sale reps suggestions. We were told that the floors we picked were the best for pets because they have a water resistant seal that could hold for 12 hours. Here is the first problem, we had a spot pop up in our kitchen. We thought it was from the dog but there was no evidence of any such accident from the dog. So we assumed it was from the ice maker dropping a piece of ice and melting. If that was the cause it would have only been there for max of an hour while my wife took our child to school. We called customer service and got the runaround and voicemail after voicemail was left.

Updated on 04/27/2019: Installation took longer than should have. 9 days. Wood & Carpet. Still waiting for Empire to credit our account with the 10% they offered back on April 1st. Received call from Empire offering 10% credit to resolve our issues. As of today we received a $125 credit, not the 10% offered.

We had heavy rains and my sump pump wasn’t working, so the water came in the house. Empire came and ripped up the old carpet and took it out, and then they brought in the new carpeting with the undermat there too. It was very good and the feel underneath the feet is much better. Empire was very quick and did most of the moving too. I have a heavy desk with the computer and so forth, and that was what they did.

I’m pretty pleased with Empire Today. They had a sale on, and I responded to it and got a pretty good deal. But the wooden board, which they took, was dividing my foyer from the living room, and I need that put back on. I was gonna call the girl who was helping me to tell her about it, but I haven’t had time. Outside of that, everything is fantastic. They did very good work and were very professional. The representative and the installers were good.

I had laminate installed at the beginning of the year in my house. The installers did not know what they were doing when moving my appliances and caused a water leak that damage the new floors. Now Empire refuses to stand by their work and installation and repair what they caused. I had a licensed plumber come out and write a report stating they caused the leak. Empire told me to file a claim on my homeowners insurance and that I could work it out with their installers insurance company. They have knowingly left my floors with water under them with no hopes of fixing the job for two months. I have dealt with the worst customer service ever. They had no problem taking my money but will not stand by their work causing damage to my home and forcing me to pay to fix their mistake. I would NEVER recommend them to anyone EVER. Wish I could rate them with no stars. They don't even deserve one.

I had Empire install about 900 sq ft of carpet in the upstairs of my house at about the same time I had a competitor install a new carpet in my basement about 2 yrs ago. The carpet downstairs is still perfect... Not one issue! Empires carpet upstairs is already showing signs of wear, makes a weird plastic sound when you walk on it, and most important has more than 2 BIG areas where the carpet has ripples in the middle of the room. My Stainmaster carpet downstairs, no issues. I paid roughly the same amount for both carpets, per sq ft. So I call Empire to see if they can send out a tech to stretch the carpet and take care of it, considering it's not an old carpet. The response is that they will come out, but need to charge me hundreds of dollars for the "repair". I paid a lot of money for this carpet and installation, this is unacceptable and some of the worst customer service I have ever seen.

So this is a business. When the sales rep came to my business, I told him what I wanted - Something that will last 10 years. As we walked around the business I showed him the chairs that would be on the floor among other stuff. He showed me the product that he would recommend that would last 10 years and said, “unless you take a knife or a sharp metal object it won’t scratch.” I paid almost $15,000. 3 days after the install scratches started showing up. Customer service tried to help as much as they could. We split the repair cost (yes they charged me to replace the scratched planes). The installer that did the repair said that this is a “high end Residential product and not for commercial businesses.” I asked them how to keep it from scratching, they said, "Any rock in your shoe could make it scratch." The sales rep did not sale me to correct product. I don’t know if he knew it or not.

We just had a carpet installed today, actually, the installation is not completed yet, and I could not be more unimpressed with the people doing the installation. I work in a service industry as well and would never consider this behavior to be acceptable. They called this morning to say they would be here between 2-4 pm. They called at 4:30 to say they would come at 5. They showed up close to 6:30. My wife wasted hours waiting for them. They are unable to speak English making any communication difficult. They were rude to my wife about moving furniture out of the room. It is 36 degrees outside. Every time they walk in and out of the front door they leave it open, even though we keep shutting it. Unmarked truck, no uniforms. Really disappointed by them.

Empire Today installed carpeting through the house and they did the flooring in my kitchen. I've seen them advertised on TV and I thought I was gonna get a sale, but couldn't get a sale on everything that I wanted and it didn’t say that on the TV. But other than that, the rep that helped me was nice and the quality of the products that I got from them is good. I'm satisfied.

We were looking for a cheap fix for the master bedroom and something economical because we're not staying in the house for very long. Plus, we have a puppy which is not potty-trained and has a knack for a lot of accidents. We looked at Lowe's but it was easier with Empire Today. We've used them a few years ago, so we were familiar with the process and the prices were comparable. We purchased a carpet rug and the installation was super easy. I was surprised that only one guy came. I thought that a team of people would come but he did a great job and he was able to do all on his own. Overall, I had a good experience with Empire Today.

We looked at a few things but we saw Empire Today's advertisement and they had a real good sale. So, we called them in for a consult and the guy that came out was very nice. He seemed very knowledgeable, showed us the different options, and answered our questions. He did a good job and tried to get us the best deal that we could get for the product that we chose. He was also very personable, so we decided to do it with them.

I had estimates from different places and the deal with Empire was better. I had carpet installed in the bedroom and living room and everything was good with their reps.

The laminate I got from Empire looks like wood, and it looks like my old floors from the 60's, so I love it. I like that it looks natural just like my old floors, and cleaning them seems like it’ll be easy. We had the flooring put in two bedrooms. And the only thing is in the smaller bedroom, they put a different color than what they used for my bedroom on that thing you put in the doorway. It belongs to another color of laminate. My husband said it’s a darker color, and it’s supposed to be light oak. I should have told them that when they called me a couple of weeks ago to see if I was satisfied with everything. It would be nice if I got the right color for that thing. But other than that, I like Empire Today. They were very good, and the three men who came were speedy and neat.

We had hardwood flooring put in in the living room and dining room. The workers were fine. They were very courteous, and I liked that they were professional. They also cleaned up well. I was satisfied and I would recommend Empire to other people. They're one of the best. If I need any other help, I would call them again.

We dropped a cool $9500.00 on flooring for two bathrooms, a dressing room, bedroom, kitchen/dining, living room and hallway. Initially, we were quoted just about 9K for the project. Due to Hurricane Florence we had to replace much of the subfloor in our home, so by the time the installers came, we had been living in a torn up home for about a month. When our installation date arrived, we were told that the flooring we had chosen would not work because it didn’t have enough give to be installed. We appreciated the installer’s honesty. This was on November 30, which was a Friday. We had to schedule our salesman to come back out the following Monday to re-select most of our flooring. The installers were able to do the two bathrooms and the dressing room, and that was great.

It was time to redo the floors. We had carpet in the house and we decided to upgrade. It was something that my mother wanted. We purchased hardwood floors from Empire Today. We considered other flooring brands but Empire had the better price. The installation of the new flooring was fairly simple. This was done in the living room, hallway, and two bedrooms. The installers were done with the work in a day. They moved the big furniture and all I had to do was move the little stuff.