Empire Today Reviews

Great salesperson who helped us assess options. We were perturbed when the installation wasn’t done when promised, and waited an extra day. Complicated by a power outage the afternoon of the installation which suspended the completion over the weekend. Once finally complete we are satisfied with the carpet and installation.

This is our 2nd project with Empire, both of them were great. The installation went flawlessly, and the end result looks great. I was really happy that they were able to find the same carpet color. I'll use them again if I need carpet done.

Great experience, clean, friendly installers. Would use again and recommend to Others. Thanks again!!!! Nice sales staff, too good selections to choose from too, there’s not much more I can say, it was a painless experience. Love the finished product.

My sales guy Randy was nice of course when he was trying to make the sale. Very pushy. I decided to go with Empire. And honestly the only reason I’m giving two stars is because of the installers. Juan was amazing and his team. Nice, polite and very helpful. I was promised that the job would be done in one day by Randy. Well that was a lie and when I tried to call and confront the issue. He actually yelled at me on the phone and was made I called Corporate. Which is ridiculous and horrible customer service. I spent so much money and should not have been treated that way. So rude and unprofessional.

Everything was great except you cancelled our carpet installation on the morning of and I had to take a day off work in order to get the carpet installed. I asked for compensation for the fact that I had to take off work and was denied that.

Got laminated floors from you. My wife and I were very excited especially with what we thought what's going to be next day installation, to find out it wasn't. I called three different times. Was told two of the three times that they were coming then the third time supervisor in customer service informed me that it wasn't. I consider strongly to cancel the entire order but because I've already ripped up all the carpet and moved all the furniture myself I didn't. Looking over the contract I never seen anything stating a discount which I was promised for doing the work myself. I'm disappointed in the sales rep and the customer service reps but the installers themselves I am very happy with. They did an awesome job. So as we move forward if ever asked would I recommend Empire I will tell them first the broken promises that were given to me before any recommendations.

We were very pleased with the results of our flooring. Family room, Dining room, Living room and hallway. We will be looking to have the bedrooms done late this year or first of next year. Good job. We feel very comfortable recommending you to friends.

Updated on 09/24/2019: It's been less than 6 months since Empire Today (or the subcontractor they provided) installed floors in my house, and the flooring is already separating in a couple places, pops due to being placed on an uneven floor, and is generally not installed correctly. I have called Empire on several occasions to remedy this issue, an was even told by one person that "we understand sir, we no longer work with the sub-contractor that installed your floors due to complaints and several incorrect installs". So lucky me, I was the very last guy to get the bad deal.

Empire Today has been around for a long time and I trusted them for that longevity. Their reps were very good, very professional and very fast. It was quite a nice experience until a couple of days ago. There were four edges in a strip that went across the bathroom. They put down two pieces and didn’t nail it down, so it was catching my foot when I went to the bathroom. But everybody makes a mistake. It’s how you handle the mistake, and they handled it perfectly. The guys came back and put down a new strip. And we were laughing. It wasn’t really a huge issue to me because they handled it.

My wife was looking at different carpets and different things and seeing the price. And the guy from Empire came out and explained the differences, and they could do it in our time frame. They have good, better, and best-type stuff. And we went with not the low, not the medium, but kind of in between what we wanted and the purpose we needed, and it worked out perfectly. I like that it is spill-resistant and the warranty on it is great. We’ve had a lot of people that had been over at the house, and they like the carpet as well. Empire Today was awesome. It was a great experience for us. The salesman was easy to talk to and was great.

I liked the color of the flooring that was sold by Empire. It looks good. It’s good to walk on as well. The installation was professionally done and the people put the flooring in the bedrooms and the stairway. The experience has been satisfactory and I would recommend Empire to somebody.

Everything with Empire Today was great. The service was good, the consultation went great, and the carpet's great. It was all around good. The consultation lady came out late. So, she came out late and she made sure she got there. She kinda made it work for us because we both work late. We got the rest of the house done by Empire earlier this year. And we had them put the carpet in the hallways in my home. We didn't check everybody else out. We just saw them on TV and gave them a call. And the first rep we had gave us a good deal. So, we went with them.

As a loyal customer of Empire, I was very disappointed by the way you dealt with my hardwood floor project. In January, the salesman from your store gave us an estimate. We were not ready to begin work at that time but after a few months we called again & Empire sent another salesman Harold **, who gave us an estimate, which was not in line with the original estimate. Then we negotiated a price including the subfloor installation, which was recorded online, & I was assured as the final price. However, later, it was overturned because of Harold’s interference with the original agreed price. We agreed on a price & installation was scheduled on Tuesday April 30th but they delayed 1 day & came with WRONG wood. By the time I have submitted an complaints to customer service. After waiting another 2 weeks, Empire sent new installers who did not know the plan of our floor & wanted to charge us extra!

Flooring was not as advertised and the warranty is not covering the issue and Empire won't stand by the claim their salesperson made to me. I would be very careful purchasing flooring from them. They won't even return repeated phone calls.

Previously, Empire Today did the Pergo floor in my living room and carpeted three rooms for me. I stuck with them and had them install carpet in my bedroom. Their product is of good quality and the cost is good too. I like the color and the texture and I'm happy with what I got. It definitely met my expectations.

I saw the Empire Today commercial on TV where they come out to your home with samples, and having that done was a great experience. The rep Lori was excellent. I had a carpet done in two rooms, the living room and the bedroom. I wasn't home during the installation but my husband was so impressed. The tech was able to cut the second piece of carpet into the bedroom and didn't leave a thing. We were very satisfied. I love the carpet and the service. Everything exceeded my expectations.

We had a carpet done in three rooms and it was very simple. The guys came in and did what they were supposed to do in record time. The only thing I don’t like is they got my closet doors all scratched and did not replace the guides on the floor that keep them in line. As a matter of fact, they broke that too. I bought a new one and I gotta pay somebody to install that. I also wonder why it took them a week to call me and see how everything was. I would expect them to call me directly. Nonetheless, Empire does what they say they’re gonna do.

Everything with Empire Today went great. This is the third time that I have employed Empire Today to do flooring work for me. And every time, I've been satisfied with their work, so every time I have a new need, I call them back for more. The first time that I dealt with them, I shopped around, and it seemed like they had the best deal. But after the work that I got the first time, every other time that I've had a need for flooring, I go straight to Empire now. This time, we had them install carpet in our family room. I just needed one room to be recarpeted. Their rep brought everything in, and Empire had probably 15 displays that we looked through, and we settled up on what we wanted probably within 10 minutes. They came out within a couple of hours, and the job was done, and it came out fantastically. It looks good. I like the way it looks.

I had an Empire representative come out to quote me a price for wood laminate flooring in 3 bedrooms. He came on time, showed my family and I samples, we chose the one we liked and got down to business. I told him I wanted to finance and he said, "No problem." He made phone calls, crunched numbers (we weren't shy about asking for discounts my husband being a Veteran), and when he hung up he told us we got it. I said, "GREAT! How soon can we get this done?" The installers came bright and early two days later and did an absolutely perfect job. I wait for my first bill and in the mail comes, what I assume, is the bill. Instead it's a letter from Empire telling me I owe them $2900.... apparently, more than half the total amount!

I purchased the vinyl, plank wood flooring, tile, and carpet from Empire Today. There were a few bumps in the road because something got messed up between the sales and the installation. They did not realize how much space they were doing so they didn't have enough product. It took about a day longer than they said it would. But they remedied the situation and they covered what should have been in there so that was good.

I had Empire Today install carpet in two bedrooms of my home. The salesperson was the deciding factor in my choice to use them. They matched my price which was good. The carpet feels good and has met my expectations.

I purchased the laminate wood floor for my first floor and new carpet, the best carpet I had, for my upstairs. I checked with Empire Today first and I did get another quote from Lowe’s. It was really out-of-control price so we went with Empire Today. I had a great experience with my sales guy. He was very nice. He told me that I’d have to remove the toilet so I had that done. But when the guys came to do the wood floor, they told me I also had to remove my pedestal sink. It would've been nice if I knew that. I had it rushed and got somebody to my house to remove that or they weren’t gonna put my flooring on the day they arrived. That was a little disheartening. I called my guy and told him about it and he was sorry.

I heard about Empire Today through a commercial and I decided to go with them because of the ad that was running. They installed laminate wood on my kitchen and sun room floor, and a carpet on my family room. It took about a day and a half. Everything was fine with the installation except the installers used two of my hammers and when they packed up, they took my hammers with them. I left a message with Empire but I haven’t heard anything yet.

I'd seen the Empire commercials for years, and when I needed a carpet in my new home, I wanted to try them and see. I liked the representative who came out to do the initial estimate. He was right on time when they told me they would be there, and was very efficient. They gave me some good options to work with and found a product that I think has worked really well for me so far. And the price was right. I chose wall-to-wall carpeting to go in with the 1,200 square foot condominium that I had purchased, needing to replace the flooring that was in there previously. The installation crew came in, they were very efficient and left the place in great shape. I was very happy with all the work. It's been in little over a month and so far, it's great. I love the way it feels and the way it looks. I really made a good choice.

We used Empire before when we were living in Chicago and we were really pleased with the carpet because we stayed in the house 15 years and when we left, it was still looking like a new carpet. So we got them do the carpet in the living room when my husband spilled some water and let mildew in the carpet. We thought we could just get that spot done, but then when the guys came out, they said they couldn’t just do that spot. They would have to do the whole floor. At first, I really didn’t like the way Empire left the spot where you come in the front door sticking up. So I called them and someone came out and fixed it. We are satisfied with the carpet itself. It is really comfortable because it is much thicker than the carpet that was there before.

We had had some work done by Empire years ago on a rental property, and they did a good job. So, I went online and looked at some of the reviews, and we went from there. They did some installations in the kitchen, in the dining and in the family room. The customer service was good. We had issues with water damage 'cause we had to take out the bottom floor and put in a new subfloor, and they were patient with us. They kept coming back until they finished it. The flooring looks beautiful and we love it.

We used Empire Today before when we lived in Ohio so, they were the first one we called. I had them install vinyl in both bathrooms and carpet in all three bedrooms in my home. The sales guy was very knowledgeable and worked with us on pricing. The installers were right on time and did a fantastic job. We were really impressed with the vinyl. People made comments that it looks like ceramic when it's not. So, that’s how real it looks. Also, we were very pleased with the cost against the quality.

I spoke to a friend who used Empire Today, and I’ve seen the commercials, and I gave the company a shot. And their price was decent. It was cheaper than Home Depot. I had one carpet for one bedroom, and everything worked smoothly. The salesman came to the house, he took measurements, showed me options, and he was very polite. And the installers were great also.

My son-in-law told me Empire did a good job for them so I called Empire. They installed laminate flooring for a rental unit I have. I knew what I wanted, and it was just a matter of picking out the right color and trim. The salesman was great in making the presentation and knowing what I wanted. He got me pointed in the right direction, what options were available, what would be good for a tenant's space, etc. The installers were terrific. They knew exactly what needed to be done. Until they started taking the old stuff up, we didn't know if we were gonna have a problem with it, and we did. So, we planned for that in advance with the salesman and we were ready for it. The installers adjusted accordingly and went out and got the material they needed. They were very considerate, very accommodating and very courteous. They had a lot of work to do in there. Now the flooring looks good and the tenants love it. It was a very good experience.

I had a 44-ounce carpeting installed in our house, and we chose Empire since we needed to re-carpet the whole thing. Plus their cost and quality was better all the way around. In addition to the cost, the salesman was really good, Chris laid out all the options, and I liked the way he presented everything. He was really professional. I had a little issue when the installers broke the wooden threshold, but they came in and fixed them. I've referred my neighbor across the street to use Empire too.

I saw commercials and I did my own research, got estimates and Empire Today gave me a good price. They installed carpeting on the dining room, living room, hallway and master bedroom. The sales rep was a cool guy and the guys who did the installation did a great job. They were there for five hours. The workmanship is good and I like it. I’m satisfied. It was a great experience with Empire Today.

Wish I would have come here before hiring this company. My life has been one disaster after another with them. After they make the sale, there is no such thing as customer service with this company. I think they mess things up on purpose to wear you out so that you stop ever trying to get any customer service from this company.

I researched about four companies, even independent contractors, but I had a little problem. I live in a condo and the concrete was kinda cracked right near my slider. I even showed them where a few of the people in the building made like a step to go outside onto the patio. One company said they’d do it for carpeting but they didn’t wanna do the laminate flooring. It was their attitude too. They were persistent on trying to sell me the carpet for the living room but I didn’t want it. When I called Empire, they came out and said it was no problem. The price was about $400 cheaper and they did it. I didn’t even need the step there. They were so good. In fact, everything was really good, right down from the woman who came and took the measurements. She knew her stuff and I felt really comfortable with her.

Our experience with Empire Today was great. The man who came to do the estimate was very knowledgeable, very helpful, polite and pleasant. And the three men who came to do the work could not have worked harder. I've never had anybody do a better job as quickly and efficiently as they did. Also, the finished product is great. I like it a lot.

Empire did everything. They were nice, they brought things to the house and they showed us everything. We're not able to go out and look at these things in different stores that's why we chose them. They installed laminate flooring in five bedrooms and a foyer. The quality of work performed by the four installers on the first day was excellent. However, they put white quarter-inch molding all around in all the rooms and they never asked me about it. I told them that they're supposed to be putting oak quarter round, I didn't want that white so the next day, the guy came back and redid it. He had to remove the bookcases and book things again that was against the wall that they put back. When he came in, he said he would be finished in an hour and a half but he was finished in five hours. It was just really time-consuming and draining. He did a good job of putting the molding in though.

My wife did a cost investigation and decided that Empire met our needs best. We purchased a carpet and had it installed in our home, and we're quite happy with it. My wife was especially happy about being able to get it the next day. It has definitely met our expectations.

I had a carpet installed throughout my house. Was sent installers that could not speak English. When they left the job was horrible. The carpet was coming up all around the edges of the floors, the carpet on the steps was not secured and I had to speak to customer service for them, because they could not speak English. I called the person that set up the job and he never called back. I called Empire and they eventually sent someone out to inspect it. This person took all kinds of pictures and said he would call me no later than next day, finally called 2 weeks later.

The estimator, Pam **, arrived on schedule. She offered suggestions that were in line with our needs. She brought samples and and discussed options. We chose a carpet and she took measurements. She then gave us a dollar amount and also phone numbers for companies that would move a pool table that was in one of the rooms. We scheduled the pool table move then scheduled the carpet installation. Pam called the day of the installation to check on the progress. Everything was completed in 1 day--4 bedrooms, hallways and closets. We would recommend this company!!

We were getting new carpet I. Our living room & hallway. We received a call at 8:33am, stating the installers were at job and we would be next. They arrived at 5:40pm. When they arrived they were extremely tired, which we understand. They asked us what type of carpet we were getting. We didn’t know the name of it, that should be on the paperwork, and you shouldn’t bring a 1x1 piece in to the customer's home asking if that’s it.

I don’t walk and I’m in a chair, so the carpet was getting too much for me to handle. So, we had to put down the floor. We had wood floors installed by Empire Today, and it wasn’t the right color, but I told them to put down what they brought because I wasn’t gonna wait any longer. It wasn’t the one that we wanted, but it blends in better with the hallway and everything. Also, the border that they used sucks, but I never said anything because some of it looks good. I had to put tape down from the kitchen into the front room because I cut my foot open. I got caught on the wood, so we put tape down there. But other than that, it’s very nice. I’m very satisfied. Another company was gonna do it and then I got disgusted with them. I had to do everything for them. And that was when I found Empire on the TV, and I called them. I’ve also told a couple people I had Empire because they came over and looked at the floor.

The rep from Empire Today came out and gave me a price, and I figured I couldn't beat it. He was wonderful. They installed a laminate waterproof hardwood type flooring in the whole main area and the installation went great.

I was looking at the best choices and made my purchase for a carpet with Empire. They advertise a lot. Theirs wasn’t the best price but it was a fair price. The sales guy did a good job with his sale and the guy that came out to do the measurement was good too. The installer was the same and the work wasn’t too long. He didn’t slow around and just did his job. When he finished, he let me know. The carpet looked really good when he finished with it. I don’t see any fault with it so far. There's nobody living in the house but me so I won't wear it out. It would probably wear me out.

I looked at all the TV ads and Empire Today was the best. I had laminate flooring installed in my dining room. I have laminate in the kitchen and I’ve had it for a few years. I wanted something a little close to that and Empire picked a nice color for that. Everybody likes my new flooring and my great granddaughter likes to slide on it. At first, the installers didn’t come right away so I called the rep and he said they probably went to lunch. Then again, they called later but nobody came out. So, I called the next morning and they called back. They said they were all inaccessible because they were supposed to be there at certain days in certain times and they weren’t. They went down the line to a couple of people because I had three calls. They called back and said they were sorry that happened but I’m happy with my floor. I’ll recommend Empire Today to a friend and ask them to make sure to tell them they want these exact dates.

We had hardwood floors installed in our living room next to existing hardwood floor in our kitchen and entryway. During the consultation, we made it abundantly clear that we wanted a seamless look between the two rooms, as there is no wall separating them. They assured us that they could make that happen. Upon arrival for the installation, we were told that they could not remove the threshold between the two rooms, but they could still give it a seamless look. I'm still not sure why the threshold had to stay, but at any rate, we decided that would be okay as long as they matched up the boards. See photo for what it looks like. They did not even try to to line up the boards! It would have been so easy, but they started on the opposite side of the room from where the existing floor was started, so the boards don't line up at all. We are left with a very defined split between our very open kitchen/living room.

I looked at the pricing and Empire looked like a better deal for what I needed to do. I got carpeting throughout the house and the options that were presented to me were adequate. Everything was agreeable enough to make the purchase. One thing that didn’t get done was the transitions which didn’t get put in, and I followed up a couple of times to get those done today. The next time I use Empire, which I will, I wanna make sure that the order is completed the first time so I won't have to try to run around and track the installation manager.

Empire installed carpet throughout our entire home and their work has met my expectations. They were really quick. It was great. I like Empire's warranty and the feel of their product.

We had carpeting installed by Empire Today in our three-season porch. We like the color and the texture. We originally wanted to put in vinyl planks in there and he talked us out of it cause it’s not heated. It would have been a more expensive way to go with the vinyl flooring, and the carpeting was less expensive. I appreciated that the salesperson was honest about that.

Empire Today installed laminate flooring in the upstairs and stairs of my home. I like that the flooring is so easy to clean. The guys came out to do the install were earlier than I expected which was great. They came in, got right to work and they cleaned up. I have no complaints at all. It would be a good choice to spend their money at Empire.

I met with a salesperson, described what I wanted, and put down a deposit. Although I wanted solid hardwood, I agreed to engineered hardwood. Later in reviewing the contract I realized that she had written it up for a floating floor when I had requested nail-down or glue-down. The major difficulty was finding a product that could both cover the floors and also do my stairs. When I called to bring that to her attention she stated it would add $3000 to the cost. I then requested another salesperson to come out, this time to show me the product I had originally requested (solid hardwood.) In the meantime I pulled up the carpet on the stairs and found good quality wood that just needs staining and refinishing. The salesperson had never bothered to check.

I am getting a new washer and dryer installed tomorrow. We moved our old washer and dryer out of the space last weekend. We then decided we wanted new flooring. I made an online appointment for Monday between 11am-1pm (their suggested time). Sales guy showed up at 12:58. Ok, picked out the new floor and scheduled install for today. Get an automated call around 9am that install will be in the afternoon. I called in around noon to find out a more definite window of time. Girl said she will try and reach installers and put me on hold. Came back on and said she couldn't reach them but she called the install department and they will call me back within a couple of minutes. Waited 45 minutes and called back, again she tried to reach the installers and they did not pick up. She stated it would be between 4pm-6pm and I would receive a call about 30mins prior.

I looked into Yellow Pages for carpet installers and I was getting some price checks. I happened upon Empire Today's phone number and called them. The samples that the guy brought in were right to my liking. The carpeting I picked matched the paint scheme that I had in the room real well. He also left me an extra piece of carpet that I could use as a placemat for a walkway. The installers were professional. They came in and knocked it out. It took about 20 minutes to do one room. It was done quickly, and I'm totally satisfied. It was a pleasant experience. The carpeting is nice and it definitely met my expectations. I like the foam padding. It's real cushiony to walk on, that’s why I chose carpeting over hardwood floor. Empire Today did right by me. I didn’t have any arguments about their work or the quality of the carpeting. If that’s who someone chooses, I would definitely recommend them.

I was about to call Empire because it seems that the space at the end of the steps at the top is loose. So, I don’t know if they’re gonna come and fix that for me. But they did a good job, overall. I got the ebony oak laminate flooring for the living room, the dining room and hallway. I had a previous service with them. And then they sent somebody out to give me an estimate, and he was able to work out a good deal. Everything is well laid out and leveled. It looks neat.

We’ve used Empire Today before and liked them so we worked with them again. They did the floors in a couple of our rooms. Dealing with their reps was fine.

Empire's system stinks. They wanna get paid before they start the job and that sucks. The flooring could also be a little higher, but that has to be done before the job starts. Other than that, it came out good. The installation was quick as well.

The initial install was on 4/12/19. That day, no one called or showed until after 4:30 pm. They did not finish, so one guy showed up the next day unannounced with the wrong color transitions. The installers were not in uniform or had name tags. The commercials are fake and misleading! We had a few concerns with the job so I was given several ticket #'s eg. **. On one appointment, no one called or showed!! Communication with the installers the day of service is non-existent. I complained on the website with only a email response. Ended up talking to Mary ** (C/S) and Kenneth ** (DM} in Newport News.

They cannot get the orders together. I hired them to install blinds throughout my house. However, it has taken over a year. They keep messing up the order. This is a terrible company. Do not use them. They are still not finished with my installation.

Took this company 3 trips to my home and over a month of waiting to have my floors done. I have called NUMEROUS times to talk to some sort of manager with no avail. Customer service representatives take down my information and tell me someone will get back with me within 24 hours. It has never happened! I do NOT recommend this company!

I met with a representative in my Brooklyn, NY home on May 3, 2019. At that time, I was promised that the installation would happen right away. I made a deposit and scheduled installation with the representative for May 10. I received an automatic message that my installation was scheduled for May 6. I had to call immediately and change the appointment. I am not sure how this mistake was made. That was the first mishap.

I had carpet installed by Empire Today in three bedrooms of my house. However, their guys didn't properly install my bedroom closet sliding doors which they removed to put the flooring in. Also, there was supposed to be a lady who would show up for the job. She did not and so it was very hard to communicate as the people who showed up could not speak English. Also, Empire Today's guys were supposed to show up on a Sunday but then the guys with computer systems didn't tell the installers to be at my place. It sucked that I wasted my Sunday waiting for Empire's installers.

Somebody recommended me to Empire Today, and I'm satisfied with my experience with them. They installed our carpet and it was good.

I had Empire install carpet in my bedroom and living room. As far as quality and price, theirs was the best compared to the others I called and asked. Empire had a better product, a better price, and their sales guy was very good. The guys that installed the carpet were very professional, helpful and efficient too.

I went through 1-800-CARPET and they suggested Empire. I'm very pleased. They didn't have to bring up the carpet because we already did. So, they just had to lay down the new carpet. And the work that they did was phenomenal, very professional work, and they were professional in talking with us. They were very timely too. They were quick, but they were very good with their work. Even the sales rep walked us through every process and what he said was how they did it. So, it was great. Moreover, the quality of their work was very good for the price.

I had an appointment set for 5/20 between 1-3pm for someone to come out to measure for tile and carpet. The person did not call and did not show up. Very unprofessional, in my book. I called to complain, and all they could say was that they were sorry... and wanted to know if I wanted to re-book a new time and day. Really? Would you give an unreliable company another chance?

I hired Empire to install laminate flooring in three bedrooms. Installers started work. Ripped up old carpet in two rooms and started grinding down concrete floors. In the process they called empire and then I received a phone call from empire. They wanted 500.00 more to level floors. The woman said the salesman always says there could be an extra charge if there is a problem with the foundation concrete. Was never told anything about that to me or my wife. I told her I refuse to pay being I had known nothing about the extra and said I was calling salesman. I called him and he lied about telling us. (HE DID NOT.) He never said anything about it to me or my wife. I refused to call them back so my wife did. Girl told her she would talk to the manager. About 15 minutes later they dropped the price from 500.00 to 250.00. I still wasn’t happy about but had to pay to finish the work.

I got a quote for the install of various flooring products for various areas of my home several weeks ago. Sales guy was great -- personable, helpful, and worked with me to fit the install into my budget. I put a significant amount of money down as a security deposit to begin this project. We schedule the install for a week later. The installer shows up, and immediate wants full payment before even beginning the job. At this point Empire had not even approved me for financing, so he gets rude with me, and then leaves. He doesn't return. I call the office number, and after being hung up on twice, I get a hold of someone. They clear my financing application, which turns out to just be a credit card application from Wells Fargo... In any case, we reschedule for the following week.

Empire Today installed carpeting in my bedroom. I like the cost and that they move the furniture. I don’t have to hire somebody. The quality of some brands were a little different, but I ended up liking Empire's. I like the thickness and the feel of the carpeting. My new flooring is great. It’s what I wanted. It's soft and it matches and it looks very nice. The installation was also great. They were very nice and they cleaned up. And they put back my items into place, which was great. Empire Today was very good. They did what they said they were gonna do, and they came later than they said. But they came the day they were supposed to come.

I bought some laminate flooring and carpet. I have been trying to get a hold of customer service, but no luck. My laminate flooring to inquire the warranty that should be covered. I don't remember my salesperson, but I wish I had not done service here. I paid a lot for both, but don't feel the service as a customer. I just need someone from Empire Today to reply back so I can do my warranty for the laminate flooring and also inquire my carpet because it isn't what I was told when I bought it. I'm referring to not staining, easy to clean and protective material. If I was able to get a refund I would, but now if I can I would gave this company - 2 stars.

I was very disappointed! The installers arrived a day late and did not have the correct amount of carpeting. This required another day for the installation. :( I purchased laminate flooring for an office. The salesman denied any responsibility. I regret that I had paid cash for these products. They denied the amount I had paid, that I didn't include the office flooring! What a terrible experience! I have yet to receive the money paid for the laminate and Empire representatives denied that they owed me a refund for the product they failed to deliver! My advice, Find another carpet firm. Empire is a fraud. They failed to live up to their word. Very disappointed...

I had several friends who bought carpets from Empire, and that made me decide to go with them. I really liked their salesperson, too. I had them do the carpeting in two bedrooms and a hallway upstairs, and I liked it. I got everything I wanted. I like the color of the carpet. It was a speckled carpet with a very light background. I like it a lot with my furniture. The installers did an excellent job putting it in. They never missed a mark. They never stopped working while they were here, and then they cleaned up everything. I'm very happy with the whole thing. I'm very satisfied.

I contacted Empire because of recommendations from a family member who had carpeting installed. I recently moved into a large manufactured home and wanted to have waterproof vinyl planking installed since I have cats. The sales rep was great and very responsive to my needs so I agreed to have Empire install vinyl planking in multiple rooms. I paid close to $6000 and was very happy with the installation. They were prompt, did a wonderful job and the sales rep even left me his local number if I needed anything.

Do not leave a deposit and shop elsewhere. Nightmarish customer service, a truly horrible experience. They will not refund deposit after conflicting sales rep advice vs their rip off policy of trying to lock you in. Rep told me deposit was refundable as long as the work hasn't been done yet and there were no special order carpets on the order (which there weren't). I called to cancel a week later after finding better carpet at a better price and Empire will not refund my deposit. No work had been done, no installation date had been set and all they wanna do is fight with me and incessantly just keep trying to sell me more stuff.

I have nothing but great things to say about Empire Today! My salesperson David ** was an absolute wealth of knowledge, even when the subfloor was discovered to be faulty, he had the fix! David also knew what would look good in my house, and it really does!!! Valentin and his crew absolutely worked miracles on my LVP! As stated above, the subfloor was a total joke, from the original builders, but Valentin made it BEAUTIFUL!!! The 3 guys worked 'til 8pm the first day, just so my son and I could use our beds! The carpet on the stairs was just installed an hour ago - BEAUTIFUL!!! I will recommend Empire Today to everyone!!! Fantastic!!!

We got carpet, laminate, and tile from Empire Today and it was a pretty good buy. I was happy with it. I like the laminate in the kitchen, and the carpet is really soft. However, it shows all kinds of footprints wherever you walk. It is so plush that it shows footprints, but that's all right. I like the floors, but I just don't like the way other things were left.

Had an entire house install. Had three men from Equador showed up late to do the job. Upon questioning them why they would run a seam right down the middle of my large living room, The only one that spoke English assured that it would be invisible. Well, it’s not. They spilled glue and just left a giant spot in my bedroom, which is hard to walk on and a complete eyesore. My spiral staircase seemed to stump them. It took three men hours to do 10 steps. They were unprofessionally wrapped and all the corners are fraying. The most egregious complaint, Is the salesman assured me that they would be installing the most Premium padding they offer. Come to find out, they installed the Thinnest padding they offer.

Updated on 06/13/2019: I have been waiting for a MANAGER to contact me since before my job was completed. Many phone calls with promises to have a manager contact me, another review on the site with promised contact (May 15th) only to be ghosted, inquiries about contact info for corporate office with responses that no one knows how to get a hold of them. I bet if their check was messed up they would figure it out. Do not do business with Empire!

First off, I want to start by saying we had a very good sales person come to our house and work with us on different options for our flooring needs. We chose to lay down new tile in the kitchen and bathrooms, as well as new ("durable" as he stated) carpet in our half basement. Installation went pretty well, even though they took longer than anticipated (they forgot some material and had to come back the next day to finish). So about a week after having everything finished, I was in the basement vacuuming the carpet when part of the carpet starting coming up.

On or around January 9, 2017, Empire Today installed flooring throughout my entire home. The laminate flooring installed on the stairs closest to the main level had massive gaps between the edge of the laminate plank and the stair nose molding within the first few weeks of the initial installation. Upon discovery, I immediately contacted Empire, they never returned my calls. They acknowledge receipt of my call regarding the flooring issue by sending me a letter dated February 27, 2017 to confirm receipt of my concern related to my order. The letter requested for me to contact them at 847-583-2290 ext. 2, which I did immediately upon receipt of the letter. Once again, I left several messages and nobody ever returned my calls. Needless to say, out of frustration I stopped contacting Empire and the issue was never resolved.

Hello, they did a great job, but when they left did not leave extra padding we paid for. Customer service was called numerous times with no reply to my issue... Installation team gets {A}... customer service gets {F}. Thank you. Joe

I would like people to think twice before calling Empire Today. I am sorry that initially I had cancelled the order and should have stuck to that. The sales person called me back and offered me a good price and I said ok. That was a big mistake. I gave two sets of date April 23rd, 24th, 25th and May 8th, 9th and 10th. The work started on April 23rd and in between twice they ran out of product and finished their job on May 10th. The installers and contractors are ok but management need to do oversight and be more professional. Today I was looking for the product warranties, my google search came up with no such page found. Good grief.

We had a laminate Flooring install 8 years ago at the cost of 7500.00. Recently I have been going back and forth with Empire because in several areas of the floor we have buckling and warping. In the contract the floor is warranted for 30 years. Empire is telling us that they do not stock the floor anymore? So we are out of luck. I have filed a complaint with BBB, and we have been going back and forth over this issue. When the floor was installed they left a box of flooring that was extra. I requested that an installer come and put down the flooring that was left in the areas that were bad.

I’ve had Empire for at least a half dozen times in two or three different houses. I recently got them to do carpeting for the master bedroom. The sales rep was very helpful in selecting a carpet for me, the color and the quality that I needed. She was very professional and very knowledgeable. She was the most helpful out of any of the consultants that has come. The installation was well done. The installers were very careful with my place, and that everything was very clean and done just perfectly. Empire Today met all of my expectations. I have recommended them to a lot of people.

It’s the first time I used Empire Today and I was impressed. We were getting the house ready to sell, and they were quick and easy. It was the convenience that made us select to go with them. The sales rep was great. He knew his stuff. The installation went fine too. The guy came in, moved my furniture, put the carpet down, and put the furniture back. He installed carpet in two bedrooms and we like the color. It was very easy to find the particular color that met our need. I already recommended Empire Today to my brother-in-law.

Empire Today installed a carpet in our sunroom and it has very well met my expectations. I like that it's stain resistant. Empire had a little problem getting the right carpet because it was backlogged, but once they got it and got it in, it came out well. The installers were very polite. They were very efficient and did a good job.

We called and a representative came out. We thought everything was going okay. We wanted to have our whole upstairs done in hardwood flooring. The representative took a picture of our subfloor and sent this to the company. The rep said that we had a certain type of subfloor that was acceptable for hardwoods after speaking with someone at the company. The job was supposed to be done in 1 day. HAHA.

I paid in full to have a couple staircases carpeted and vinyl installation for small bathroom and landing. They brought the wrong materials twice and I had to argue with the representative about what I chose. I took pictures at the time I placed the order, I know what I ordered. It has been two months now and the job is still not done. The last time they brought the wrong material there was supposed to be a rescheduling. No one ever reached out and I have called several times only to be told "they will call you back" but they don't. I asked for a refund but they said they would not give a full refund. 10/10 would rather learn to install flooring myself than ever go through this company again.

OK, so I seen a deal on carpet installation and called a rep to come out and give me a price. We selected the "Pastry" colored carpet, for 2 living rooms, hallway, stairs and a bedroom. All the same color. Signed the contract and scheduled for install on May 5th. Well middle of April my rep calls and asks if we can do install end of April instead, they would knock some off the price. I agreed, Scheduled other appointment's on the 6th. A few days beforehand the rep calls me back, they have no installers available on the 30th of April and have to move back to the 6th. So I agree, reschedule appointments remake all arrangements I already had etc.

An Empire salesman came to my house and showed me samples. I didn't have to go to the store. He told me that they could do the job in one day. I had laminate flooring installed in one bedroom and carpet in another. The work took two or three days. Although I didn't really expect that they would be doing and finishing the work in one day, I felt like the salesman kinda misled me a little bit. Other than that, I'm satisfied with the service especially the installation part. The guys were very good about moving the furniture around and they did a lot of special things for me.

Please do yourself a favor and don't shop with Empire, no matter what the salesperson tells you or how nice/knowledgeable they are. I ordered the same color (grey) carpet for 4 bedrooms and stairs. Arranged delivery/took day off work and made day care arrangements for my dog. Installers show up with a roll of grey and a roll of beige. They blame dye-lot variation. Paperwork on their end shows the warehouse and the installer both signed for the incorrect carpet. I took a swatch of both rolls of carpet to compare to my initial order. Only the grey one was correct. Spent next 2.5 hours on phone with customer "service" and ultimately the installer manager, Rafel, who assured me they would cut all 1100 sq ft from the same roll so there would be no doubt about color mismatch or mislabeling.

Empire ended up emailing me offering to install all new carpet in my living room a couple of weeks ago as a Customer Satisfaction. I appreciate them for making the right decision. Carpet looks great. Guys were quick and seemed like they knew what they were doing. So we will see in a few months if any lifting or sharp edges start sticking out but as of right now I’ve walked around the edges barefoot to make sure there were no points sticking out and it seems to be good. Thank you very much Empire for fixing the problem and redoing the living room again.

Empire Today installed flooring and did a good job, however, I was Double Billed 2,865.00 and was treated Horribly. Their customer service and accounts department have been Negligent in resolving and refunding my money! I will Never do business with this company again! Please be careful and Beware of this Non-Ethical establishment! They Acknowledged the mistake, but aren't doing anything to resolve it promptly!

Ordered carpet on 4-29. On day on installation received a call midday that they had to cancel my scheduled appointment BECAUSE ONE INSTALLER CALLED OUT AND THEY DIDN'T HAVE ANYONE ELSE TO REPLACE HIM. A large company like Empire because one installer called out means can't fulfill a commitment, hard to believe. Mine was one small room to be carpeted. Had to reschedule for the next day, when I had furniture coming out, I asked for a early appt was told would put that request down - obviously, that doesn't count came out mid day. Installers very nice did a good job. Would I recommend Empire - NO.

My husband and I scheduled a free in-home estimate and the rep came to our home to survey the footage and give us a price for installation. He went over with both of us the many different options we had to choose from for installation. We made a decision and discussed payment options. We were informed that we would have to put down a deposit that day (no problem) and upon installation, begin making monthly payments (again, no problem).

Why would you set an appointment with a serious homeowner in need of flooring, send someone out, sit with them for over an hour, AND NEVER GET BACK TO THEM?!?! Like many home improvement companies, it is quite obvious that Empire Today is marketing-driven. They must pay a fortune to the company that captures their leads and follows up with them. After that, it's all downhill...

I made an appointment for a sales rep to come to my home and give me an estimate for carpeting. They called me the morning of and said the sales rep would not be coming with no other explanation and asked If I wanted to reschedule. I thought about it for a while and called back to reschedule figuring that sometimes things happen that are out of our control and gave them the benefit of the doubt.

We have been going back and forth with Empire on ALL the issues with our carpet installation that was done April 12, 2019. We called and informed them on April 15, 2019 of all the installation issues. We have 2 children - tacks were not hammered in therefore we all kept cutting out feet on the tacks, there were a couple seams you could easily see, there is now a large divet by the entrance to my son's bedroom that was never there before, the hallway carpet that meets the main bathroom that has ceramic tile was not put done correctly. Seems too short so we all hurt our feet because the edges of the ceramic tile are very sharp and the carpet doesn't meet the tile so the edges of the tile hurt anyone walking into the bathroom.

The sales rep was ok but my installation began 5/3/19 with my laminate, this was not completed and they stated that they would be back Monday to complete but it’s still not completed and start my ceramic in which they are not completed still. 5/4/19 my carpet was not completed due to not having enough material in which they stated that they would be back Monday in which it was completed. As of now no one is here to complete the job and I’ve been calling Empire since Saturday complaining and I’m still in the same boat. I thought Empire stand by their word but I guess not. I will not recommend them to no one.

We had carpet installed I believe in 2011 and about a year ago I noticed a ridge down the middle of the room. I didn’t do anything about it at that time because my husband was very ill and in Hospice. After that I noticed another ridge again right down the middle of the room. I’ve since got a 3rd one. Dealing with my husband illness and his recent death I just didn’t have the time to call Empire to complain. But the other day I talked to a female rep and was told that they could come out and fix the problem but for $150.00. I’ve never seen carpet bubble up like that, I’ve got carpet in our bedrooms that’s been there since before we bought the house, we moved furniture around in the rooms and never had a problem like this.

I choose Empire Today as the Company to change the carpets of my townhouse taking into consideration that was a big and prestigious Company. I trust on them because I assumed they will be serious. I bought a new laminate floor too from them, I have to say that I am very happy with that part of the transaction. My problem is with the carpet. Two small bedrooms and a master. In the house just live one senior person without pets. That carpet installation was never done properly.

Empire did an installation for me in two little bedrooms, the hallway, and the steps. I'm a long time customer and Empire has been the place that I've been getting my carpet from. I called them when I saw a commercial for a buy one, get one for $50. I know that if you don't mention a sale, you don't get it. For the commercial that I called for, I did not get the discount. I talked to somebody about it and she told me that when I had the carpet installed, the commercial that they had wasn’t in process. I felt like I was misled. The carpet Empire installed met my expectation but I’m paying too much money for it compared to the commercial.

On Saturday May 4th, Empire came out and installed carpet throughout my upstairs and stairs. When the work was complete the installers seemed to be in a big rush to get to their next job. While inspecting my property and upstairs I noticed many dings, dents and scratches all over my furniture from them. I spent over $6,000 on my bedroom furniture and they took very little care of my belongings. I also found two holes in my walls and my laundry sliding door track was broken. I have reached out to Empire for the last few days with ZERO resolution and keep getting the runaround and it seems no one wants to help and just want to pass it on to the next guy. This is unacceptable and something needs to be done!!!!

Updated on 06/13/2019: Empire Today responded to my 1 star review on 5/6/2019 and said someone would be contacting me to make things right for them cancelling on me at the last minute after I wasted my day off and drove in to meet them at 2pm. As you can tell by the date it has been a month plus a week for someone to pick up the phone to call me. They lie about scheduling wasting your time then lie about trying to make things right when you leave a 1 star review on Consumer Affairs. Why would anybody give them a chance. Lie to me once and I believed you shame on you. Lie to me twice and I believed you shame on me. No 3rd chances. Just stay clear if you live in Southwest Florida especially Tampa, St. Petersburg. Clearwater area. BUYER BEWARE!

Empire needs to re-evaluate their promises to their customers. Rick ** told me they would not do a price match with 651 Carpet, after he had just stated that they would match any company. They would/could not do a price match with Lowe's. All in all, to make a long story short, take my advice, do not do business with them. The entire experience was horrific, I don't even want to re-visit any of the other problems we had, it is too upsetting! Please do not do business with them. As Teddy Roosevelt once said, "When you're walking in Hell, keep walking." And stay away from Empire.

They can’t provide me a breakdown pricing. I would like to know exactly what I am paying for but it’s gonna take 24 to 72 hours to tell me how much everything cost. They were quick to tell me how much it was gonna cost to get it done but I can’t get a breakdown in individual pricing.

When we purchased our carpet, we were told that the installers would move the furniture for us. We were having the carpet installed in our living room, dining room, and hallway. I was at work when the installers arrived so my wife had to deal with them. They were very upset and rude because there was furniture in the work area. They kept complaining that this furniture should have been moved before they arrived. According to my wife, they were complaining the whole time they were here. On top of that, they never stretched the carpet during the installation process. The carpet looked good at first, but, ridges started to develop in the carpet over time. It looks like speed bumps developed in my living room and dining room.

Please do NOT waste your time with this company, Empire Today. I scheduled a carpet install back in late March for a Saturday, May 4, 2019. No one has called and when I finally got someone with connected brain cells, they said they would not be coming today. But they never bothered to call me after I completely gutted my bedroom. No one seems to know what is going on but please stay far far away from this terribly run company.

Scheduled an in home appointment and they never showed, didn’t call, or anything. Wasted 2 hours waiting on them! Called and they didn’t offer any reasons for not making the appointment. Totally unprofessional!

I had Empire Today install water-resistant laminate flooring in the entire home. They had an ad on TV that said buy one room, get the others for $50, which was why I called. The rep was really nice. He said it would cost over $5,000. I said that I wasn't interested in that much money on a rental house. He asked what if he could get it cheaper for me. He tapped on his computer and said he was gonna give me a 10% discount because I was elderly. Then he acted like he was on the phone, came back and said his boss said he could get me another 20% off. He tapped on his thing and said they could get it for me for $4,600, which is what the contract says. The installers did a fantastic job. The floor's color and the way it looked after they were finished looked really good. Everything was fine, except for the price.

I had laminate flooring installed less than a year ago. I noticed about a month ago the flooring was raising and bubbling in spots. I emailed customer service and they sent the same installer out to look at it. He claims it’s because I cleaned the floor. He left to get a moisture reading meter comes back 2.5 hours later puts the meter down in 10 different spots and said it’s dry. Empire informs me that they will not cover the flooring because they said water damage. I had a rug down on it for almost the whole time I had the flooring. I asked why the meter reading came back dry and they said the meter reading doesn’t matter. I’m not supposed to clean laminate floors. My sales guy said my flooring was waterproof and pet proof. I mentioned that to the guy and he said that’s only if you spill something and clean wipe it right up. The molding they put up against the floors is coming apart as well. Very unhappy and would never recommend them.

My elderly mother order carpet for her family room and laminate for her bathroom. The carpet was installed with no problem. When they came to install her laminate, she was told they could not do it. She had to pick out a different flooring. Another salesperson came out a few days later and sold her a vinyl tile. That installer came and told her he could not do it & again she needed to pick out another type of flooring. Do the salespeople know what they are doing or what they are selling or is it really bad installers??

Hello to anyone that tries to go schedule an appointment with Empire Today, I called a week ago for an in home appointment between the hours of 11am to 1pm. Since it was getting close to my appointment time I just wanted to outreach to the company. Just make sure that someone was still coming since it was about 12:45 pm and no showed up. Me and husband wanted until about 1:30 and called back to know if someone was still coming, I was place on hold so that they can try to reach the persons that was scheduled to come out to our home but when they called the rep it was going straight to the rep's voicemail. So Empire Today apologize for the inconvenience and wanted to offer us an $50 credit. I declined that offer because we both took off work for this appointment and had other thing to do. So they also offer to reschedule, I said to Empire that, "If this is how you treat paternal customers no thank you."

I originally had an appointment for Saturday, May 4th to get an estimate. I called this morning to check availability for tomorrow May 3rd and instead of the agent checking the date, she keyed in the computer that I was "Rescheduling" and that caused me to lose my spot for Saturday. I never ask her to reschedule my appointment, all I wanted was for her to check if there was a sooner appointment, and if there wasn't one then I would of course stay with my original appointment. I am extremely upset because I NEVER stated that I wanted to "Reschedule". Instead of her letting me know what she was doing she just DID IT. So with that being said I will not be getting my carpets from Empire Today. Service starts from the very beginning when a customer calls for the estimate. Then I called back to speak to a Manager and they still could not rectify what she had done. Very Poor Customer Service.

On April 5, a sales representative from Empire Today came to my house to give me some ideas and an estimate of how I could redo my downstairs floors. It was to be a combination of vinyl and carpeting. The kitchen floor, which I wanted replaced, had 3 layers of prior flooring that needed to be removed before new flooring cold be laid. I was assured by the sales rep that this would not be a problem, “…they do it all the time.” Removal and prep was included in the quoted price for the entire project. While the total price for both vinyl and carpeting was much higher than I expected, I approved it as I knew the installation would be difficult.

Called less than half an hour before the representative was set to arrive to say they could not keep the appointment. This was very frustrating as I had taken off work early to be home and they did not call until last minute therefore I was already on the way home. They were not willing to make any accommodations and their next available appointment was over a week away, then the representative hung up on me. Very unprofessional and will not be using this company.

Sales team was great, the installers were ok until they hid the damage they did to my walls in my daughter room. The installers arrive on time, and they were very friendly. Once they left I moved a lamp on the dresser in my daughter's room and there it was a burn spot in the drywall. As I look around the room more I found another spot behind her bed. I called to inform the sale team and they started a damage claim and told me I would receive a call from a rep. After playing phone tag for a couple weeks the damage rep stop calling and now she is not returning any of my phone calls. I left a message on the customer service voicemail a week ago and no one has called me yet. Mind you I just paid to have that drywall completed past year to move a window, so I'm very upset about this.

The salesperson who came out for an estimate and told me I had to sign that day to receive the price I they were giving me. I asked if I decided to change my mind would my deposit be refunded. He said I had up until the day before installation to change my mind. Now I call weeks before my installation date to cancel my order and the first representative tells me I can not be refunded my deposit and then I have to pay $280 for the interest on my carpet. Then another salesperson says I only have pay the $50 deposit. They are a bunch of liars and I would not recommend them to anyone. Horrible customer service!

First of all they were a day late, then they tore the laminate on a high traffic area and just glued it down anyways. Then they cut it too far in from the wall and they told us to put something behind our baseboard so it sticks out and covers the area, then we called customer service and they said we messed it up and they would come fix it at an additional cost. Paying over 3,000 (which had to be paid in advance). Would expect better service...

I had plank and laminate flooring installed. The plank flooring is great but the laminate flooring in kitchen sucks... It's been replaced twice. Flooring is warping up in several places. The manager of repairs came out and said it was our fault because it's laid on concrete and concrete sweats so the flooring will warp because it has no room to breathe. If he knew that shouldn't the installers know that when they installed and contacted the manager who came out should of informed them of that. Now I can't get in touch with the manager Scott **. He won't return my calls or answer my texts. Scott said they would come out and put plank flooring in instead of laminate. I really don't want that. I just want my flooring to be fixed once and for all. After a year of this I will never use Empire again. I will also inform other customers as well as the BBB.

Horrible Customer Service with no callbacks! We had LVP installed in 3 bedrooms of our new house. The floorboards were cut too short and showed the subflooring, if we spilled something it would have ruined the subflooring. When the flooring was sold to us there was no mention of quarter rounds being installed and this was not the aesthetic we were looking for. We were told "the installers do an excellent job of installing the flooring next to the original baseboards." This was not the case.

Salesman was phenomenal, we bought 13000 dollars in laminate flooring for entire downstairs and carpeting for upstairs, on day of installation the guy shows up 3 hours late with an attitude. He is doing the installation by himself from his personal car, there is no crew then proceeds to tell me he has to finish an installation somewhere else later today and that my job will take 2 days. I paid an extra 600 dollars so that they will move all furniture, I dont see how this guy is going to move all my furniture by himself without damaging anything, I am very displeased!!! I thought Empire was a top of the line company but now I see that they are just your typical bottom dollar company that couldnt give two ** about customer service, the bad part is I still have to get the carpet upstairs done on Wednesday, stay tuned.

The carpet I purchased last year is not holding up. It is suppose to be somewhat stain resistant yet you can’t even drop a little water without it staining! It also started to fray. I had to mix glue into the piece of rug material that unraveled and push it down! This is the reason I replaced the old carpet with Empire - I thought I was getting a higher end carpet. I have been trying to connect with customer service for weeks now- Twitter, email, phone calls, Instagram- now I am trying this route. Maybe they are going out of business so they do not care? It's really upsetting because I never had problems with them in years past.

My fiancé and I just bought our first house and we need new flooring in the entire house. We scheduled Empire to come the day of closing because we were so excited to get started. Well the appointment was 3-5 but the sales rep calls us at 1 and says it was more convenient for him to come now because he finished his previous appointment early and didn’t want to wait around until 3, we said, "Now won’t work. We would like to keep our originally scheduled appointment time," and he asked if we could reschedule. That’s ridiculous. So we had to reschedule for another day that week and we waited around and no one showed. We called and apparently the guy somehow got confused on what day he was supposed to show up?? So we had to reschedule YET AGAIN! It is ridiculous that we have to jump through hoops with this company. We have been looking elsewhere for flooring with all of our extra time we have gotten.

I would have rated the installers higher because they did a wonderful job of installing my laminate floors. But my brand new 4-piece luggage set came up missing. Haven't heard back from Empire about this either.

I met with a sales rep who assured me installers would remove quarter round against my baseboard before laying carpet in two rooms. Installers did not. After finally reaching customer service they admitted to the mistake and sent out another crew to address the issue. 2nd installer informed me the carpet was cut too short and could not be stretched. He then attempted to contact his supervisor for the next ten minutes to no avail. I have been unable to get a response from customer service since then.

Omg, I should have canceled the order, shut the door and locked it the first morning Empire Today's work crew came on property. First of all, the sub sub sub contractors were very nice. However only the foreman lady spoke English. They arrived in a car. No truck for debris or tools. Another sign to shut the door now. After walking the job, the foreman left. Then demolition began. 1 carpet room, tile in the bathroom. When it came to the bathroom floor, the non English speaking crew began to remove sink and toilet, no tools, or proper tools. I lent them my tools. I placed an old rug outside the bathroom for them to place the toilet on because they did not remove all the water out of the tank etc. They did not provide any floor protection whatsoever during the entire job.

OMG! BEWARE OF EMPIRE TODAY. What a nightmare I have been through with Empire Today. It started off bad and got worse. I have five living room windows I ordered new shades for. I had to get a second window measurement because of the custom sizes. I had to chase Empire down to get the 2nd window measurements appointment. Then I had to call several times to get the installation date which was set for today, April 26th. They said they would arrive between 8 am and 6 pm and I would be called on installation day to get a better time frame.

I liked the price at Empire Today and that I could get it done quickly. I got the laminate and did three bedrooms, the kitchen and the living room. The installers were busy and they couldn’t do it right that day but once they started, it took them three days. They came in and did everything. It was great. They did an excellent job and they were super. I would highly recommend the guys that did mine.

They came 2 hours before the time slot Given, which was no big deal. Took 4 hours to carpet 1 room and steps. There was a floor vent that was carpeted over and the vent left on the windowsill (I had someone else let them into my home to do the job and they didn’t realize before they left). When I called Empire to have them come back to fix it they originally told me it wouldn’t be for another week. I explained how unacceptable this was as to it’s a main room in our home and this was a major error on their part. She assured me someone would be out 2 days later on Saturday.

We went with Empire for an install on luxury vinyl plank flooring for our entire main level of our home. Sales guy was pretty great! He seemed honest and fair. He scheduled our install with no problem! However, he lied about how long the install would actually take. He told us 5/6 people would show up and it would take 3-4 hours. The day of install, only 2 guys showed up, and at 2pm.. and of course they weren’t able to finish the job so they had to come back the next day and it took them from 7am-12pm the filling day. We weren’t prepared for that so we had to juggle to rearrange our schedule that day. Install went great, the installers were very nice and hard working.

Empire is a joke. The installers installed wrong carpet, damaged my walls, woodwork and broke furniture. According to Empire that the installers can do damage and that is fine. Because of their poor work, I will need to pay $1765 out of my pocket to repair the damage they did when I just had the house painted and woodwork done 2 years ago. They want their money up front before they do the work and then the customer has NO recourse to the poor workmanship they do. I sent pictures of the damage they did and they don't care. This is piss poor customer service. # Have carpet and flooring that stands behind their work 100% and buy local, IF EMPIRE SOUNDS GOOD, THEN IT IS TOO GOOD TO BE TRUE. If this is their profession then should know how to do the job without damages. The lack of customer service is also a JOKE.

I was promised laminate wood flooring in one day. However the installer failed to notify me until he ripped up my carpet and started the job, that the T Molding was out of stock and would possibly be finished the next day or Monday. I had to call the company to request status. Needless to say the manager has returned two phone calls in over a month and I am being told the parts are on back order. I received a call half recorded today 4/24/19 that they would be here this evening to finish my floor. However when I called for and arrival time I was told they received the wrong molding and will not be coming. I had to file another ticket for a callback!

Updated on 05/24/2019: Previous review says resolution in progress. Not True. I did not make that statement. One phone call another day off work. Two men show up and tell us that original padding (moisture proof was never used). They were not told what to bring Vinyl flooring. Offer 1/2 refund and warranty. Daughter went back to emergency room yesterday because of this (Lupus Flair). Liars! Time to turn it over to my attorney.

I was NOT paid to do this review, hear me when I say the next sentence! Empire was THE BEST CHOICE EVER! I read and compared ALL 1000 reviews below mines and was SO worried to go with Empire Today because some or most of the reviews were so similar, but I experienced NONE of what these other customers went through. I compared Luna, Empire Today, Mills Carpet and another local capet installer near me. I am SUPER glad I chose Empire. Let's get into it....

We had flooring installed at our home and the laminate is horrible. It is lifting up in places and the idiot who came to check tried to test it and the tool he used was falling apart. He basically brushed us off and now the floor is getting worse and worse and we cannot afford to have it replaced. We were under the assumption that this company stood behind their product. Obviously they do not and we need help getting resolution with this terrible looking floor.

I am extremely concerned about the upcoming installation. Empire confirmed an appointment that had been scheduled for a month. I was told I had a morning appointment. At 11:30 I called and was told that they would arrive in 1 hour. No show. At 2 pm they arrived and said they needed 5-7 hours. I sent them home. Who expects contractors in the home up until 9 pm. People need to work. They wasted my entire day off. For Empire, extremely disappointed, and nervous about the impending installation.

My carpet was installed on 4/5/2019. On 4/7/2019 I call customer service to complain about the installation. The seam lines are clearly visible and separating, the carpet along the wall isn’t secure to the floor, there are areas in my floor missing padding, my stairs have a lot of visible staples, and the carpet wasn’t cut long enough for a few steps. I had to call Jacksonville, FL office several times and leave messages before I received a callback. I finally got an appointment for an inspection on 4/22/2019 at 2 pm and no one showed up. I took off from work for this appointment and a Empire rep could not even call me back. I’m very displeased. I will not ever recommend Empire to anyone.

DO NOT USE THESE PEOPLE, I REPEAT DO NOT USE THESE PEOPLE! I purchased carpet from them less than 4 years ago, I have had numerous issues with my carpet buckling and they WILL NOT come out to inspect my issues unless I pay them to come out. I have a 15 year warranty? NO ONE TOLD US THAT WE HAD TO PAY ANYTHING IF WE HAD ISSUES.

Our salesman Robert was fantastic. He gave us a final price for the flooring and assured us this would be the final price. The installers were on time and very courteous. However, one of the installers told us the slab in which the floor was going to be installed wasn't level. He only used a piece of lumber to show us the floor was not level. When I put a level on the floor, the floor was level. Empire wanted an additional 520.00 to repair the floor with pro patch cement. The installers were mixing the cement even before they told me and my wife about the additional work. I am writing this review to warn any potential customers about final pricing, no review of contract, and additional costs at job site. Needless to say, we refused to have any installation work done by Empire. We have disputed our downpayment as well. You are forewarned.

We wanted to do laminate flooring. We had a sale person come out. He said someone could do work on Monday and did they show no. After calling found out they rescheduled without confirmation from us. Tried to speak with supervisors. Nope was getting no answer so needless to say we cancelled the installation. How unprofessional this company is.

I'm very satisfied with my experience with Empire Today. I've used them several times. They have put in rugs a couple of times. Recently, I had a new kitchen floor installed. It was vinyl and it's just one piece that they put in. I had a fire in my kitchen. It scorched my floor and I needed to get it replaced. Our new flooring is very nice and I like it. It's easy to clean and it doesn't really show the dirt too much.

DO NOT use this company, they will lure you in with good prices but are absolutely horrible with customer service. Called them 8 times over the last week for clarification on issue we had and each time I called, someone was supposed to call back within 24 hours but never did. Each time I called I was told the phone request I had made was closed out and complete when I never received a phone call.

The salesperson never told us that our floor was uneven and will need an additional $1000 to do our floors. The installer mentioned that "This happens ALL the time". The sales person never looks at the entire floor. I called while the installers were there and wanted to cancel my order but they said they would not refund my 10% given. I have spoken to several folks but no one will help me. They tried to reduce the price but it would still include me paying an extra $950. My wife even recorded the conversation with the sales rep (with his approval) to prove he never look at the floor like the installer mentioned.

Carpet was scheduled for installation today. So far we have been called saying they are cancelling our install for today. Techs have called off. Also my wife I both have took 2 days off to prepare so that's 2 days of lost wages and now a very rude and arrogant customer service rep who just places you on hold and will not help... I do not recommend. Now the Pittsburgh manager refuses to take our call...

Updated on 05/02/2019: Maybe Empire Today thought I was satisfied with my complaint. I certainly didn’t notify anyone that I was. I wrote a review about a week ago regarding an installation that started failing last fall. I had also contacted Empire on the day of installation regarding a stain on the stairs that we just had refinished that was caused by installers McDonald’s cup that was left to sweat and leave a ring.

I had my master bedroom done in hardwood and the rest of the house in carpet. From the salesman to the final piece of flooring, I had no problems. I will eventually do the whole house in hardwood and will call and use this company again. The carpet people even rolled up, and left me a strip that was extra so I could use it downstairs. That kind of stuff is what counts and why I will use them again. The company will call and check on you and make sure you're satisfied along with the contractors will not leave unless you sign off and say they can leave. I like that!!

Went with Empire Today to have our old flooring removed and new flooring put in. Salesperson lied and said it would all be done in a week. Well three weeks later and numerous unsuccessful complaints, here we are with a torn up house. The workers, if they show up, turned on the AC units on and then down to 65 degrees clogging them up with the tile dust. Damaged baseboards then ask us, "Oh are you replacing the baseboards." Then have the gall to ask if they can use the roofers dumpster for their debris. I have filed complaints with the BBB and DBPR as well as contacted the reporter who did the story on them last year. They talk a big game but it is all false.

I have never gone out of my way to write a negative review for anything but this service was so atrocious that I do not want anyone else to have to experience it. If I could give this company less than one star, I would. Our experience with them was a complete disaster pretty much from start to finish. We are finishing our basement and used Empire to put in vinyl flooring in a small portion of the room and carpet in the rest. Given that they are a flooring company, this didn't seem like it should be a complicated task. In the end, it took over a month and a half for the job to be fully completed.

I know Empire Today does a professional job. They will haul away your carpet and move your furniture so you don't have anything to worry about. That was why I chose them and I did have a good experience. They came in and did a professional job. They were professional with time too. I knew what color I wanted and I chose a dark brown carpet for the living room and the hallway. And I would say I made a good choice. I like the whole thing, particularly the texture.

We had a salesperson come out and we went into great detail about wanting vinyl flooring, we had the wood laminate flooring and it was only two years old! We told him we were not interested in any other type of flooring so not to waste his time we looked at only one sample case of vinyl plank flooring. We ordered the colors we like and everything appeared to be in order. I reigned the form to get the job authorization and we waited for scheduling. The flooring was done in two different days we were told the product we selected was out of stock.

I have been calling about a refund and keep getting the runaround. It has been more than 25 days. I spoke with Zack who offered the rudest customer experience ever. Told me it will be another 10 days.

My flooring installation started at the end of January 2019. Flooring for 2 bathrooms and a laundry room. One bathroom has a bathtub. The installer did a terrible job cutting the flooring straight along the bathtub. The remedy suggested to fix this problem by Empire was to apply peel and stick caulk. The caulk is not staying in place. They came out and resealed the caulk along the flooring but it comes undone along the tub. They need to come out replace and cut the flooring properly along the bathtub. It is now April 2019. The installation manager is ignoring our emails and phone calls. The customer service that I have been experiencing is the worst. There was also an issue with the installers scratching my wood floor while moving the washer and drier out of the laundry room. They were unprepared and had zero moving tools.

In the first week of March (2019) I made an appointment to get an estimate for one room to be carpeted. The technician was pleasant and professional. As it turns out it was decided to get carpet for the whole residence. I called back to reschedule this in the manner in which I wanted it done. A whole new estimate...but I had to go into a dialog with 2 other persons who did not agree with my request as a potential customer instead of $370.00 the cost (revenue would have been ~$1300.00.) After having this dialog. I cancelled the order and requested to return my initial refund ~$37.00. (I was told it would take 7-10 business days.)

I was very unimpressed with Empire Today. The only hours available to schedule a quote are late morning to early afternoon. These hours aren't convenient for customers who work normal business hours. Given the difficulty of scheduling a quote, I can't imagine the disorganization that would have come along with installation.

Salesperson came out and performed a quote for us and explained the process of removal of existing ceramic tile and that it would require grinding and leveling to install new laminate plank flooring. Upon arrival of installer on scheduled date/time I no more than opened door and install was eyeing floor, he stepped inside and immediately stated the floor was going to need grinding and leveling. I stated that I already knew that as this was all explained by sales representative. The installer advised me this was not part of the installation and was extra! I called and phone representative immediately stated that was extra! This feels like some sales scam as I was explained how this procedure was required and now I have not received one phone call back for over 4 hours since installers have left!!!!

The floor guys were 5 hours late. When they arrived here they asked which floor they were doing, I told them the hallway and kitchen only. They asked about the laundry room off of the kitchen and I told them "No, just the hallway and kitchen." I walk into the other room and a half hour later hear one of them say "OH **." I walk into the kitchen only to see that they ripped up the floor in the laundry room....THE EXACT ROOM I TOLD THEM NOT TO DO. The guy turns to me and again asks "were we supposed to do the laundry room?" and again I tell him no. So now they spend the next two hours putting the floor back in the room they weren't supposed to touch before even starting the actual project. Fast forward to 11pm and they're still working on the kitchen and have a power saw running outside...AT 11PM on a weeknight when people have work in the morning and kids have school.

Zach and his team came out to do the inspection and repair what the first installer (Leslie) did. I'm very satisfied now, I wish I would have gotten his team to begin with.

I wanted the 50/50 sale in the beginning in the first place, but was talked out of that. I wanted a Berber rug. The choosings were not that great. I found one that was half way ok. The salesman told me the pile on the rug was a little high but I would not see any foot marks or vacuum cleaning marks. Berber rugs are not suppose to leave any marks period.

Had a sales associate come to the house a few weeks ago. Wants a commitment right then and there. Nope! Verbal estimate loaded with a lot of nonsense incentives for discounts and was told that they don't give written estimates. This is a really bad sign. Never, I say NEVER do business with a contractor who doesn't properly bid a job.

October, 2018 I received two estimates for three rooms of hardwoods at my new condo. Zach ended up coming down about $1,000 from original quote. He didn’t know how to enter the reduced rate, so he marked ‘floating’ versus ‘glued down’ and in the comments section wrote that floor was to be glued down. Well, the installers put down a floating floor - which by the way sags in the sunroom. I had already agreed to have hardwood put in my mom’s sunroom before mine was put down. It was supposed to be done same day. Nope. They brought wrong color wood.

I looked at a couple of flooring companies and Empire Today was running a sale at the time. The color, design, and style made me choose the particular carpet that Empire installed in the whole upstairs of my home. In the beginning, it took longer than I expected for them to get the carpet that I wanted because they didn't have it in stock. But after that, everything went smoothly and the installer did an excellent job. I would recommend Empire Today to friends.

We had a salesman come out and give us an estimate to do our 3 bedroom/3 bath house during the 50/50 floor sale event. The big question we have is why we are unable to get clarification on how they arrived at such a high price! Doing the living room, which is our largest & counting all other rooms at $50 each with the entrance, top of stairs, & upstairs hall, & laundry closet as rooms, we have a total of 12 rooms at $50 per room which totals $600. Plus the price of our largest room, our 19x11 living room at full price. HOW DOES THIS GO FROM $600. Plus the cost of the living room and steps to $12,900.00? The salesman is unable to give me the breakdown of how he arrived at this price point. How can it possibly cost $12,300.00 to do the living room??? Although the salesman was very professional, we are wondering if this wasn't a "bait & switch".

After waiting all day for my install call and calling 3 times I finally got a call at 3 PM. The installer told me that it was just added to their schedule and they would not be to my home until 5:45 PM. Will not use them again.

I saw Empire Today's ad on the television and based on that, I had them install hardwood floors in my home. Their saleswoman was also great and their reps were awesome. I like the color of the new flooring that I got from them. They put it in two rooms and the installation was done in a day. The installers took the old out and put the new in. I have it for a couple of months now and I'm very happy with it.

We got laminated flooring from Empire Today and had it installed in the upstairs bedroom and hallway. My wife loves it and she told me it's easier to clean. The new flooring has met my expectations. The installation took six hours. It was quick, efficient and all done in a record amount of time. They were on time when they said they would be and they called before they showed up. They had everything they needed on the truck. I was fortunate that all three guys that came were all installers, so they worked well together. They took away old carpet and so forth, and they got that out of here pretty quickly. In addition to that, they had to move a lot of furniture around which they did without any problem. It was the second time we used Empire and I certainly will recommend Empire to anybody else.

One person resident traffic. Wooden floor is showing many knot holes where the centers have come out leaving holes in the wood. The individual boards are losing their color at the seams and some have even splintered. The wood floor has become ugly in the traffic area and is completely worn out. This should never happen for the amount of money spent on the flooring! No wonder just a 1 year warranty! When asked if they would consider repairing for a small fee, the answer they gave me was go to Home Depot!!

Setting up an appointment to get a free quote was easy, the sales rep was extremely helpful and assisted in picking out the proper laminate flooring for my needs. However, when it came to the installation, it was SLOPPY. The lack of communication within this single department is ridiculous, and whenever I called with a concern, no one knew anything about it or had a solution. So, I got my floors installed and the molding looks cheap and plastic-y, and my stairs did not even get any molding at all.

We chose flooring and carpet. When the flooring came to be delivered & installed, the installer let us know the sales rep had us select flooring that won't work with our house, and they had to leave without installing anything. We left a message for our sales rep and did not hear back - we called the next day and he let us know he no longer works for Empire. We then called Empire to check on A) getting a new quote for another type of flooring and B) to confirm the installation date of the carpet for our son's bedroom.

They have corrected the issue and the carpet looks nice. Thanks

Original install was March 11. Crew short on material, had to reschedule to finish. After issues with them not getting a hold of installer it took until March 20th. Came on 20th, still not done right. Had to reschedule again, day of appointment Empire called to say they couldn't make it, couldn't get a hold of installer. Rescheduled for another Friday. They called in morning saying installer didn't show up today. CALLED AGAIN to reschedule. Waited and waited until I finally called 800 number asking what time somebody was going to show up. Apparently whoever I spoke to over the phone 2 days earlier never actually set the appointment. April 10 today, not done. All "managers" over the phone have not been helpful. WILL NEVER USE AGAIN. AM TELLING EVERYONE ABOUT HORRIBLE EXPERIENCE.

Please be careful as it took me two years to learn this. I had Empire put laminate in my whole house but two bedrooms two years ago. There were issues that they compensated me for, I thought but now am questioning. There were 3 1/2 boxes left over when they finished and they took them ALL! (There may have been more but I definitely saw that many sitting in my house) At the time I had no idea (dumb on my part) that they should be leaving what was left. Makes sense, I did pay for it. Today I had the remaining 2 rooms done and they left the extra boxes. I don’t in any way suspect that the workers took them. I’m sure they returned them to Empire. Bait and switch? I now know they measure for 10% over. There’s NO WAY they didn’t have one plank of laminate left over!