Empire Today Reviews

Updated on 08/08/2019: I got a reply from Empire on July 18, I sent pictures of the flooring. I have not heard anything since then. I sent text to them. No response. I just want the floor fixed, I just don't want to be hanging.

I had wall-to-wall rugs installed in my house. It was just something I had to do and since I've known Empire for years, I went with them. The sales reps were quite professional and sympathetic, and the crew was competent. They did the job fast and well. The experience was quite good.

We had carpet, vinyl flooring, and baseboard installed by Empire Today. The carpet is a lot more quality than other brands but we're wondering about the vinyl because it's supposed to be scratch-proof and there are scratches in it. The scratches were by moving a chair. It has been pretty disappointing. Other than that, the products seem to be good.

A friend of mine had posted a picture on Facebook with her floors, and I commented on them, and she said that she had used Empire. And I had them come out to the home, and I was happy with the price that they gave me, so I had it installed. I had them install ceramic floors in the kitchen and bathroom and vinyl planking floors in the living room, dining room, hallway and two bedrooms. I like the color of the flooring and I like that they’re water-resistant. The installers were also very nice. I had two separate crews, one did the ceramic, and then, two weeks later, vinyl planking. And both crews were very polite and respectful. They cleaned up and they were wonderful.

I ordered approximately 900 sq ft of tile from Justin on 6/17. I explained that we needed to install the week of 7/15 since I would be off work and I'd be bringing in a storage unit and making arrangements for my dogs so the installers could get in an out as quickly as possible. I was told that there were only four crews in the Orlando area that installed the faux wood plank tiles but there was no doubt given this lead time that they could make this work.

Hired Empire to install carpeting in bedrooms and LVP in living room and Kitchen. Salesman told us they could install over the existing Tile floors. All rooms are completed with exception of the master bedroom carpet. Tile was removed but not leveled out so floor has divots all over entire floor. Installer tried to install carpet. It was very uneven because of divots in subfloor.. Carpet was also wet and now has mold and water stains on it. We need the carpet replaced now. I have been call their customer service for 4 days and have yet to get a response. Salesperson didn't communicate the job requires correctly.

I like the laminate flooring Empire Today installed. So far, the quality is okay. My experience with the sales reps was also good. They were very friendly and, for my needs, knowledgeable. They came out to the house then we decided on a product and went with it.

We had a carpet installed in our old house and we went with Empire Today because they had a deal going on around that time. The option was best suited for our budget at the time. It was pretty good. My wife talked to their rep and she liked her. She said she was really nice and professional. Also, the installation went well. It was top-notch from what I saw the last time we were at the house. The last time I saw it was about a month or so ago and it still holds up its quality. It’s in really good shape. Empire has done an excellent job. They have been really professional with the whole situation and we appreciate it.

I had carpeting installed by Empire Today in the living and dining room. I'm selling my house, and there were stains on my carpeting. And now, it looks great and it looks new. I had a very good experience with them. And I would recommend them.

My elderly mother attempted to have Empire install her carpet. She had them come measure and then when she tried to call the salesman with questions/changes she would leave a messages he would tell her he would call back but he never would! She tried calling customer service but would be put on hold for extended periods. When someone would answer they spoke such poor English she could not understand them! They would tell her a salesman would call her but one never did. She finally got thru to someone to just cancel everything because of the poor service and asked for her $150 deposit back. They refused and told her it was too late to get her money back! I would not recommend them to anyone! And don’t believe their commercials. It’s sad that they keep someone’s $150 because they got poor service so they canceled the order!!

Updated on 08/08/2019: There has been no attempt to resolve a complaint from carpet installation on June 24th. Received an email that it has been resolved. There has been no attempt from the company to resolve or even make communication with me.

We got quotes from Costco and an independent person here in Littleton where we live but we decided to go with Empire as the cost was competitive with Costco. We felt like we would have better access to the installers if we had an issue. I like to work with the local businessman but the independent person was so busy and couldn’t get us in. The Empire sales rep was very good, professional and had a lot of experience. We really appreciated that as she helped us narrow down the color really well. I’m very pleased with the carpet that we picked and the color.

Other flooring brands were charging me to come out and I didn't know if we were going with them or not. Empire installed carpets on our stairs and loft. However, I had the same carpet installed in another house and the quality doesn't seem as good. Also, one of their installers had an attitude. Still, the other installer was nice.

Though all the other floors that I've installed at one house were from Lowe's, I liked the convenience and the price of Empire Today. Their rep came to me and showed me their products and price. It was a great experience and the flooring I got from him has been of good quality thus far.

I scheduled an in-home appointment 7/8/19, 5 to 7PM for floor tiles with Empire Today. No one showed. No one called. I then scheduled an appointment for the same service on 7/11/19 5 to 7pm, again no one came and no one called. I then went online and schedule on 7/13/19 3-5pm, no one came, no one called. I got a call from a manager at Empire on 7/9/19 who scheduled an appointment on 7/14/19 11am - 1pm. I called at 12:45PM to get a sense of where the salesperson was, Empire says he will not be coming. For all 4 appointments I received a email confirmation of the scheduled appointment.

Rep claims we received 40% discount from top of sale...didn't know what original amount was. Requested an itemized bill like 50 Floors initiates. Rep advised he would email a copy. When received it showed a bill of around 2500.00 less 40% with no breakdown. Never saw my coupon discount of 100.00. Did not see correct sq footage, they had vinyl leftover to go a full bathroom. We do not know what we were paying for. Should have gone with my gut instinct of staying with Lowe’s. I am truly disgusted the vinyl is very poor quality, they make you pay upfront before job is done.

I had Empire Today do two rooms of carpet and my bathroom with LVT. I saw the advertisement and thought I was under that ad of $50 every room after the first room. When I got my bill, it wasn’t specified per se that one room was $1,000 and the other two were $50 apiece. On my Wells Fargo bill are $289.82 and then $789.09. I’m trying to figure out where that $50 per room was. It would be nice to know how that was figured out.

We had carpeting and hardwood floors installed by Empire Today. We had talked to a couple different carpeting dealers, but Empire's price is good and we like that we could get it all done. The people who did the installation were really nice, efficient and clean. I love the new flooring. But there are already scratches. I moved a box and there was a staple under it.

We used Empire in Washington and they were great. So, we stayed with them and had them install carpet in our bedrooms and sitting room. The sales reps were a couple of good guys. It was kind of inconvenient that they couldn’t come before the movers came. So, by the time they came a few days later, there was furniture. But they still just moved everything. It went better than I thought it would because they had to uninstall some bunk beds and I wasn’t sure they would be able to do that, but they did. Also, the carpet looks good and it looks like it’s gonna stay there.

We had my kitchen vinyl floor done and the upstairs bedrooms carpeted. We initially did some shopping around and based on the cost and the timeframe, we decided to go with Empire. The installation in the bedroom was absolutely perfect. But the kitchen's was not. There were problems with the floor and they tried to correct it by beating it with a rubber mallet but they compromised the integrity of the vinyl. It had dents in it.

I got laminate from Empire Today to go with my bathroom flooring. It's the water resistant. I am pleased with the installation. I like the color in my bathroom and how it was installed it.

Empire Today installed carpet in the downstairs of our home. We used Empire a couple of times before. We were familiar with them and we know their work. Our new carpeting is much lighter than the old carpeting. It makes the room look bigger. It was very easy to find the particular coloring that we wanted. It's like different colors that are multi neutrals like brown, gray, and green. When the guys came out to do the install, it went fine. The quality of their work is good. We haven't had any problems yet. With the salesman, we were not told how simple this carpet look. It's Berber, and we weren't told that it would pull up easily. And we got a new puppy and its toenails get caught on it. Sometimes, it causes strain like a bump. And once you pull it, it keeps on pulling. It's like connected to one yarn. So the salesman neglected to tell us that.

In January of 2019 I purchased a brand new home. After purchasing the house decide to put carpet in the entire downstairs. My first mistake was choosing Empire. They charged me $3300.00 for 3 rooms and the steps. I had nothing but problem from that point. After calling them at least 20 times I was able to get them to send a person out to look at all the things we found wrong about the carpet. The person said the carpet they put in was cheap and the guys that did the work did a bad job putting it in. When I was able to get someone to call me after the person came out they try to say the guy never said that and said my dog did the damage. Please do not buy from Empire. They will give you junk. I am now in the process of suing them.

Installers cut CPI security wire to front door & DID NOT LET ME KNOW! When CPI was here to fix they said there was NO WAY the installers didn't know they cut it. Was able to get fixed paying out of my pocket but it was a couple of days after 3 months so they would NOT reimburse me. The warranty I read was if there were any problems within a YEAR they would take care of it..NOT!! Very dissatisfied. Installers KNEW AT THE TIME that they cut the wire. Also broke a couple of other things they didn't tell me about but I had let that go. BE ON THEIR BACKS WHILE THEY ARE INSTALLING BECAUSE EMPIRE DOES NOT STAND BEHIND THE DAMAGE AS THEIR POLICY STATES!!

Overall I am satisfied. The salesperson was very professional. My disappointment is the fact the the carpet they installed was not the color I chose. Was same style but wrong color. They should ensure colors are correct before sending out the installers who are coming from 2 states over.

The installers were prompt, courteous and professional; they knew their job and cleaned the areas inside and out. We had a few visitors as they were working and everyone spoke highly of them, I believe they may have another customer soon; keep up the good work Empire. Our guys came from the Tidewater area. We can't stop smiling.

Empire Today is an absolute mess to work with. We had someone come out and measure a room for carpet. The price was a little high, but we agreed to it because it needed to be done anyway. The estimator was only here for about 5 minutes, and when we said we wanted something in particular, he was resistive and said it wasn't necessary. The estimator wanted $65 upfront for some reason, and we stated we would rather they include that in with total purchase price instead. He agreed. He said the installers would be here the very next day, and said we'd get a call when they were to arrive. It was an actual mess! Firstly, they didn't even give me a window of time, only that they'd be here sometime that day.

$12,000 Vinyl Flooring - DO NOT USE THEM. Ok... First Doug the sales guy is GREAT! His portion of the job was perfect. Then here comes the rest! I had about 1600 sq. feet of vinyl installed with beautiful baseboards. They came on time, but when it was time for the install they had only 2 people!!! A one day job took over a week. I would come check on the process and by noon there was just one worker! Really! Hopefully I can add the "finished work" pictures. The baseboards.. well some of them got caulking, some didn't, some edges were finished and some were not. They "forgot" to put the tracks on the ground for ALL of my closet doors. The issue is EMPIRE TODAY - farms out their work and then when you need them to complete the work the subcontractors are already working somewhere else!

Empire Carpet is nothing but a shell company using Independent Contractors that are LLC's. So the salesmen and installer work for themselves and not Empire. My experience would indicate they exercise little control or supervision over these contractors and are not responsive when there is a problem. In our case, the salesmen quoted a price for an upgraded carpet and padding but submitted the contract with the lower graded product. The installer, when asked about the product, lied about the product and proceeded to remove the existing carpeting. When we discovered the error it was too late to remedy the situation. The installer managed to destroy our existing hallway and stair carpeting and stain the newly installed carpeting.

We chose Empire because the price was decent and they said they could install it in a day. We set up an appointment for Wednesday. The day before the appointment, I receive a call saying the installers were on their way and would arrive at 3:30 PM. I called back in confusion, because our appointment was for the next day. They apologized and said they would come the next day. The next day I receive an automated call at 7:30 AM saying the installers would be there at some point, but they couldn't guarantee a time. I get a call at 11:30 saying the installers were on their way and would be here in an hour. Fine, though the salesman said they would arrive early. The two men arrive and begin working.

I had carpeting and linoleum put down at home and opted for Empire Today due to the fact that they would bring samples to me and that they were quick. I also bought from them before, so I knew what to expect. The rep brought in two little pads of choices and since they didn't have a lot of choices, you kinda have to be fine with only one or two ideas. I was not very happy with the selection, but we found one that we wanted. The buying experience was okay. However, I had a lot of problems during installation that I'm not sure if I would use Empire again.

Cannot get an itemized invoice. We had Empire install carpet and laminate installed in a rental property we owned. At the time, they were holding a promotion of buy one room, get two rooms for $50 each. The estimate seemed high and we questioned the sales rep. He indicated it was the right amount and said we would see all of that on the itemized statement/contract. When we received our signed copy of the contract..it showed the estimate amount..but no itemization. I have been on the phone with Empire Today Customer service six times now, trying to get an itemized statement so that we can verify that we did get the promotion and were charged correctly. The first time I called, they said, "No problem, we will email it to you." All we received was another copy of the contract with just the total as was given us as an estimate. Second call, "oh..we are so sorry..we will email it to you". We never received it.

Installers did not have the binding ready for the stairs. They stated they would come back in two days to install the stairs. They did not show and would not answer the phone. I called Empire’s 1 800 number and after an hour on the phone, was told that there was no info on them needing to finish installing the carpet but would call me back when they had more information but could not tell me when they would call back. They have my 4300 dollars and left me with old carpet on the stairs and no info if or when they will finish the stairs. An absolute fail of a company and professionalism.

Scheduled an appointment about a week in advance. Was given July 7th, with a 2 hours window from 1 to 3 pm. Received a confirmation email with a reminder on Friday 7/5/2019. July 7th arrives and at 3:15 no salesman is at my home. I called and after having to verify all my information, including my phone number which the agent already knew and said it to me, I finally learned that no one was going to show up at my home. Apparently the agent or a supervisor could not state what the conflict was. No phone call, no text, no email to let me know that no one was coming. I wasted my entire day waiting around for a completely unprofessional, unreliable salesperson from this company.

The carpet people installed it fast and accurate. The carpet was a good deal and we love it. I would recommend Empire to friends and family. The salesman was a great help in picking out the type of carpet we liked and the best deal.

Beautiful carpet installation. We love it! Color and quality is exceptional. We had a excellent experience with Empire. We will definitely be telling our friends to use Empire for their flooring needs. Our salesperson was very nice and professional and had exactly what we were looking for in our 1st home! Trusting Empire in our new home we felt confident and they delivered. Thank you so much for everything!

Sales was courteous and informative. Installation was 3 days after order. Install team was great, respectful of property and furniture and did a quality installation. They were quick and they told me what they were doing and then did it.

This crew was exceptional. Victor was polite and informative. Great job. If only the scheduling had lived up to the actual installation. We were truly bounced around on the actual scheduling time by customer service who had little or no power to tell us when installation would occur from 0630 to 1600. I got proactive to make the installation occur the next day.

I've been in my house for 13 years and never had the floors done. So, it was time to do it and I had Empire Today install waterproof floors in my bedroom and bathroom. They wound up being a little more affordable for what I needed, especially since I didn’t have to install it myself. The installation team was pretty cool, too. They were at their job and they didn’t like to mess around or sit around. They were moving and I like how they did the borders. It looks so professional. I also liked the product that they gave me and my favorite feature is that it's waterproof. I thought it was a different texture though, but it’s okay and I’m grateful for what I have. In fact, I want the rest of my house done and I want the same guys that came before. All in all, my experience went really well and I recommended Empire Today to my co-worker. They wanna have their whole house redone and their whole house is bigger than mine.

Empire Today had something done for my sister-in-law’s house. I was told that they were good so I called them and had a wood floor installed. I liked the guy that helped me. When I had questions, I called him and he called me back right away and explained everything. I have wood floors in my main living room and family room, and the floor I had installed is almost the same as the floor I have. My old floor was glued and when you walked, you could feel that it was flat. The one that they installed in my mom’s bedroom was a floating one. But it’s okay though.

I liked the look of the flooring from Empire Today. I also like the lifetime warranty and the durability of the flooring. We had them install the flooring in every room of our home. Everybody was so professional and well-mannered. They came in and did what they were supposed to do. They were in and out in a timely manner. They told me it would take two and a half days but it only took them two days to finish the job. So, they were very good.

I've used Empire Today in the past and I was happy with the work. We used them again and this time, it was the hardwood floating floor. It went from the foyer to the kitchen to the powder room. Then, I also had another bathroom done upstairs. It was a challenge in the foyer because of the weight that they had to take out or some kind of stone. The boards underneath were the original from the house but all in all, it worked out well. The customer service rep, Andrew, was awesome. He explained everything that they had to do when they ran into some problems, and the whole crew was very courteous and polite. They were very good and I would have them again. The setup time was quick as far as how long it took to get it installed. The prices were good and all in all, I'm very happy with Empire Today.

Everything went fine with Empire Today. I liked that they came to the house so I went with them. They did laminate flooring in the halls and bedroom, and the flooring is more than my expectations. The crew was also very good. They were very professional.

We had two different visits from Empire and two different things were done. We converted my ex-husband’s old office into a bedroom for my 81-year old mother so we put carpet there. We also put carpet in the family room. We then had Empire put laminate flooring in the kitchen, the hallway, and the laundry room. I knew my brother-in-law probably could have done the flooring for us but he was busy. I've been divorced for 15 years so there's no handyman around here to help me with the flooring. I just decided to go wing it and try Empire. It was a little expensive, but I'm happy with the way it turned out so it's worth it.

We were trying to sell our house and we got the carpeting from Empire Today because it was quicker. The sales rep was very people-oriented and was a very nice guy. We got a very popular color they had it in stock. It's good and it looks great. I recommend Empire.

The product is cheap, rips, chips, tears and is a hazard. The installers do not know what they are doing. It has been just over a year and they have had to come repair their mistakes or problems with the (bad) product 5 or 6 times (I have lost count). Do not throw away your money.

Not at all happy with the financing situation we were told by salesman would occur. It took nearly 2 weeks to get it straightened out (and much worrying during that time, as we had to place entire balance on a credit card which needed to be paid off in full). Spent hours on phone trying to get matter resolved. Workmanship not as good as what we had previously, which is why we called Empire to begin with!

I had somebody that recommended Empire. I went to their website and set up an appointment. I had them install carpet and I like the pet guard part of it. The saleslady was a nice lady. However, she spent a long time on the stairs. But she was very positive and informative. The installer came early too. They called me in the morning, but I bought the house that day, so I didn’t have the keys yet when they called me and said they were here. And I was like, “I don’t have my keys yet. You have to wait.” But they were nice guys. There was one stair where they didn’t tuck it down so I showed it to them, and they fixed it right away. I didn’t have any issues. I’m happy.

I had used Empire in Arizona and they redid the entire house floor. They did a great job that's why I called them again for this job. It was great pricing. The workers were fabulous and they did it in great timing. They did a wonderful job and I'm super happy with it. The whole process just went really great from the lady that came over to the day they installed it. Everything was perfect.

We had a very good experience with Empire Today. They had many options and the carpet we got is soft. I like it and I’m very satisfied.

The initial person who showed me the sample was very nice, very well-versed on the products she was putting across to me and knew quite well what to do. I stayed out of her way and let her do whatever she had to do. The carpet seems to be a good product and I'm very happy with it. I will refer them and if I need them, I’ll use them.

We needed to get our flooring done quickly. We looked at other flooring companies but we weren’t satisfied with how quickly they were getting it done. With Empire Today, they got the job done quickly and efficiently and the carpet was fairly easy to set up. The room is currently being used as an office and the carpet has met our expectations.

Updated on 07/10/2019: Where do we start, hmm... damage 3 feet up on walls. Seems, more seems going in different directions against grain of carpet, damaged ceramic tile from installation, carpet cut short everywhere and no working solution from company. We have had a run around from the start and now they have come back to say we will replace a 12 foot section. We were even told by Juan when he came out to inspect it there was no repair for it, all had to be replaced. Beware! Beware! Before you get involved with this company!! We have now had to retain an attorney. They do not want to do the right thing and replace it all.

I needed new floors and my brothers insisted to use Empire Today. My brother had his flooring done a month or so ago, and I went over there and it looked so great. I decided I have to get it too. So I gave Empire a call and they had a good purchase process. The only problem I had is when they took off some of the floor, it was damaged. They were supposed to take away the wood, but they couldn't take it away. So, I ended up having to pay the garbage man to take it away. But other than that, it was fine. The installers were very professional and really quick. They were on time, and it took them a couple of hours and the job was done. I would recommend Empire Today any time. They're good people.

We had a carpet installed in the master bedroom, and Empire was able to install it rather quickly. The guys were nice and friendly. Plus I like the texture and the overall feel of the carpet.

A friend of mine used Empire in North Carolina and had very good results. My friend said the pricing was very good and I was already gonna go that way. I knew what I wanted to get done and it was a pretty quick sale. We did all the prep work. I took all the old carpet out that had been in for 40 years. I had four rooms and a 13-stair carpeted hallway. Everything went well. My salesperson was fine. The people that came in to do the work didn't always speak very good English so sometimes communication was a little bit difficult, but they knew what they were doing. They were fast and efficient.

Our county is contracted out with Empire Today. We had them install laminate and carpeting in our home. Their sales rep was very nice and helpful. Their installer did a really good job on the carpeting. So far, the flooring looks really good and it cleans up easily.

We used Empire Today in the past and we haven’t had a problem with them. This time around, we got a wood flooring and a luxury vinyl tile. We did the living room, the hallway, the stairs, and a little landing. The customer service was absolutely horrible. They were supposed to be there Thursday and Friday but they didn’t show up until around 12 the first day. And we couldn’t really communicate with them. They didn’t speak English. The second day, they came and didn’t have the right trim to match the trim they put in the day before. They dropped off the guy in the morning and the other guy forgot a tool so he left. There was one guy working and then the other guy didn’t come back until about 3 o’clock. They were at my house until 8:15 on a Friday night.

Our salesman told us that the crew putting in the flooring are employees. They are not employees, they are subcontractors. I do not appreciate being lied to!!! I should have told him no a couple more times to see how much less it would have cost or went with a subcontractor to begin with. While the crew were here I called my salesman about my bed being too large. The salesman had seen it at time of the sale and I had asked if we need to take it apart, we were told it would make it into excessive furniture.

I've had carpet put in before and I had done some installation myself. I've seen the Empire Today commercials everywhere and it fit the bill for me. It was very comparable to other brands. When I got the quote, everything was spot on. The calls before the guy came when he showed up, I am really a stickler with that kind of stuff. Empire did everything they said they were gonna do at the price they were gonna do so it was good. I like everything about the carpet and the LVT I purchased. I thought the padding was gonna be a little bit thicker. It is standard and it’s fine.

We liked how Empire Today doesn't charge people a bundle of money that they can't afford. They're the best I've seen too. I got carpet for our home from them and they installed them. Their guy was very understanding and at that time, we had the kids upstairs when he was putting the floor in. Thus far, I like how the carpet is stain resistant.

We purchased a hardwood floor, ceramic tiles and carpeting from Empire Today. They did a great job on installation and their guys were very professional, quick, and efficient.

Empire Today's price was good and their product's quality is good as well. Two bedrooms in our home received carpet, and then the vinyl was installed in the dining room, living room and the hall. The guys that were doing the vinyl explained to me what was going to go on and the process of it. But the carpet guys came in, did their thing, and left. I was like, "Okay." But they didn't waste any time. The only thing that I have noticed is when they did the vinyl floor, they put glue under my walls and baseboards, and I can't get that off. But other than that, everything was good. I like that our new flooring is stain resistant because I have a dog. And I like the colors, too.

Empire Today was phenomenal and they did an excellent job. But the only hang up was when their call center was calling to confirm an appointment. I booked an appointment online and then I got a follow-up call, but I could barely understand the woman who called me. I had to listen to her message six times. I was nervous after I talked to the call center. I thought it was gonna be a bad experience. Then the guy that was gonna come was running late. He called and was a really nice guy. He sent Shelly who came out to measure and show us the carpet. She was phenomenal and the two installers were great. They were nice and they worked their butts off. They came early to the time and were in and out of here in a very timely fashion. They did my whole house and they did a beautiful job.

The sales rep that came worked up a deal, and it was one that I couldn’t pass up. He brought over three different kinds of carpet - the good, better, best. I picked out the middle kind, and he got me the color that I really wanted. It wasn’t the lowest grade and it wasn’t the highest grade either, but it was nice very looking. The sales rep was great at his job. He was very personable and friendly.

I had Empire Today install carpet in my bedroom. I called and they sent someone out who looked at my room. That person brought samples out too. He did a good job and thereafter, they sent someone out to install. Thus far, the quality of the flooring has been excellent. We looked at some other stuff but then it was way more expensive and ours couldn't be any better.

I had a carpet installed by Empire Today in my hallway and living room. I was looking to get the house ready for sale and I wanted it done, and they were in on the next day and knocked it out. Plus the carpet color matched the rest of the stuff in the house. The installer came in and did a great job. He let me know that he was on his way and to expect him, and that was all I could ask for.

The cost and quality of Empire Today's products were equal with the other brands we were considering, but we went with Empire because of how soon they could get the installation done. The financing was also a factor. We got ceramic flooring installed in the kitchen and dining room, and I like that they're non-slip. I also like their durability and color. The installers who put them in were great and very friendly. I provided them lunch each day, so that helps too. But they were nice, courteous, and trustworthy since I had to leave them here. All in all, everything was pretty easy and I have no issues with my experience.

I had Empire do the flooring for my living room, bathroom, and two bedrooms. I like the texture, what I saw, and the quality of the flooring that we chose. I like all the floor features. The installers were very good. They were polite, they didn't make a mess, and they cleaned up when they finished. I had a good experience. The flooring has met my expectations. The family is pleased and everybody likes the flooring. People would come to the house and see the floor. They would ask me where I got it from and who did it. I'm able to tell them it's their decision or their choice if they want to proceed to contact Empire to do something in their home.

I purchased a carpet 10 months ago from them, and have since had the carpet buckle and lift through the entire middle of the room, also lifting in other areas as well. The middle buckle and lift is very noticeable and looks horrible. I have been given nothing but a hard time, had to wait for someone from their so called complaints dept. to call me on the issue, finally after receiving a callback, they scheduled an installer to come and repair. I was advised they would come in the afternoon, also advised they cannot give time windows, so I cancelled all plans I had for the day and waited, called and was told I was the last stop on the route and they would not be able to be at my home until 6:30-7:00 pm and no one ever showed up!!!

We had Empire Today install linoleum in the kitchen and the bathroom, and rugs in our bedroom and family room. It was the entire downstairs that was covered and was done. We've been a repeat customer of Empire Today. They also did the linoleum upstairs in the kitchen and in the two bathrooms upstairs. And they also put it on our enclosed porch carpeting. We were happy with the results and with the price. They did a good job. We have no complaints about that.

Purchasing with Empire Today was fine. I've used them in the past and also on my rentals. We're satisfied with the purchase and with the install. The sales rep was great. She answered all our questions and she was very thorough. I was quite surprised and happy about it. We had two installers come out, one for the upstairs, then we were going to have hardwood flooring put into the basement. Unfortunately, because of an unleveled basement, we were not able to put a hardwood floor so we went ahead and just had carpet put in.

Empire Today was having a sale when I looked at the ad sales. They came to my home with samples. The salesman was honest, straightforward, and helpful. He answered my questions. I had carpet installed on two stairwells, a hall and the whole upstairs of my house and the people who installed it did a great job. The carpet has met my expectations.

I’ve used Empire Today a couple years back and I liked what they did, so I went back with them. I got carpet and then I also got laminate wood. Everything went great. Having the flooring installed was an all-day process, and the carpet didn't take half as long. The installers moved the furniture out and moved it back. Also, they had a question they needed to ask, they asked. They did a good job putting the flooring down and it’s beautiful. I'm satisfied.

Empire Today had a special going and we had a carpet installed in the bedroom through them. The rep's customer service was great.

We are happy with our roughly 3,000 sq. ft. of engineered wood. On the flip-side of this experience, we are still waiting for compensation for two doors that were cut too short. I have left messages and emails and am still waiting for the money to buy the doors. The invoice from Home Depot (now null and void) was submitted weeks ago. Our experience with the product is a positive one.

The sales lady and customer service from Empire Today seemed great. I ended up getting wood flooring with very light color. I was concerned that the original flooring of the house was brand new carpet and we are in a new development community. The house was just built and the Empire guy came in tearing the carpet, but he didn’t ask if I wanted to preserve it. We talked about that and he said his job was to come in and replace the carpet. I told him I understand that, but given this is totally a new community that they're in and he can see that they’re still building houses around me, why would he just rip the carpet up? Other than that, everybody loves the floor.

I was trying to get my flooring done very quickly. Empire's customer service was very good. They were very informative and told us that the type of pad that we were thinking of was not what was specified for the type of carpet that we were getting. They kinda redirected us for that and they were able to show us samples. We were very happy. My wife was there during the installation and she said that the installers were very professional and quick. The new flooring is great so far.

I had Empire Today install carpet and vinyl in my home. The salesman who came out to talk to us was terrific. He explained everything and was just down-to-earth. He didn't try to get us to buy anything. However, when they put the quarter round around the vinyl, none of the cuts are right. Other than that, the floor itself is beautiful. Now that we have our new flooring, it makes our whole house better.

We liked the warranty and the product selection that Empire Today offered. And we thought that their carpet was good quality, so we went with them. We got carpet throughout our home and their sales reps were very helpful and very thorough. The installation team was also very good and they installed it all in one day. It's a really good carpet and I don't have any complaints about it. I like the softness of it, the thickness, the texture, and the durability as well.

I purchased three different kinds of flooring from Empire Today. I did the vinyl in the kitchen, bathrooms, and dining room. I did the interlock wood flooring in my bedroom and an office, and I did carpet in the rest of the house. I like all of it and I like the color I picked. With the carpets, I kinda stuck the same color throughout the rooms. It’s greyish, so it’s soft yet it won’t show a lot of dirt. The quality seems good, too. I used Empire once before. They did a good job and they did good work this time, too. And the guys that came out seemed like they knew what they were doing. I had one room that the moisture content where the vinyl had to go down kept staying high, and they came out three times before we got the moisture content down. So, they kept coming back to get it done. I recommend Empire.

We purchased the vinyl plank flooring for our kitchen. We are very happy with this choice, the floor is beautiful! The installation crew was fantastic - worked efficiently and were very polite and neat. They cleaned up after themselves and did a great job!! Probably a little more than we wanted to spend but we would recommend Empire.

Re-engineered hardwood installed in two rooms. Installer was absolutely phenomenal! Very skilled, attentive to detail and careful with my belongings. Knowledgeable and amazing abilities to do this work by himself. Personable, professional and did absolutely everything he said he would do.

Empire Today offered 75% off on their wood flooring. You can't beat that! So, I went and bought some from them. I had them installed in three bedrooms in our home and so far, it's not that easy to clean. But we like the color that our little grandson picked out for us. The installation team was also pretty good. But the first day didn't go so well. A few minutes before 8:00 that first morning that they were supposed to be here, I got the recorded message saying that the installation crew was on their way and to allow 30 minutes to an hour for travel. No more than two hours, so it should have been by 10 o'clock.

I had wood laminate put in my great room and on my stairs going up to the second floor. I had nine stairs done. I had a bridge that walks from the staircase over to the second floor and the hallway between the bedroom and the bathroom upstairs done too. The flooring looks very nice. I am very pleased with the look and with the choice of amber walnut. But I was supposed to have something pet-friendly. It wasn’t supposed to scratch easily if my pet was on it. My dog came in one time and ran through the room. When he got to turning around, there were these deep scratches or gouges in the floor. We had to order a gate and ban him from the room. We had to put a gate to separate our great room from the foyer to the kitchen.

The sales rep was very good and he seemed very helpful. He took his time showing us the samples and there were quite a few options. I had Empire Today install laminate flooring and carpet in my home and I like the quality. This was the second time I used them. We were happy when we used them before too.

Empire Today did the in-home, where they bring the samples in your house so you can see them, which was the main reason we bought from them. We went with the laminate wood and the customer service was great as well as the installation, up until they were missing a couple of pieces. So, the gentleman said he would talk to his boss and get them ordered and get them out, and that has been a while. They were supposed to come out today and put the pieces that were missing in, but they haven't shown up yet. So, my husband is at home waiting for them. The communication with the installers and the customers as well as with the installers and the company seemed to be a little off.

I used Empire Today before and I loved the installers. They were so nice and professional. So I got them again when I had laminate flooring installed in my home. The installers were as good as before. Everything was good. I like everything about the flooring.

We had floors installed 2.5 years ago. We had nothing but problems with the installation. After they were installed, we noticed that our floors were coming up, so I contacted Empire and they sent a person out. We were told we had moisture problems, and that if we wanted them to fix it, we'd have to pay. We already paid $7000! We knew the floors had been installed incorrectly, so we had a third party out. They did say flooring was uneven and not properly installed. We were also told that our floors were cheap laminate and definitely NOT waterproof as the salesperson had told us. We even paid "extra" for waterproof. We contacted Empire back to no avail. I've been contacting them regularly as more flooring is coming up.

I am sending you pics I just took, you can clearly see a wear pattern. I paid almost $1100 for 2 rooms....and this is what they look like after only 14 months! I have taken the proper care measures, there are only two people in my house. I have purchased carpet for other home in the past and didn’t end up with this result. (My first Time with Empire.) I know how Empire has been in business so long....selling poor quality at a high price. I purchased with Empire because I thought I was not only getting great quality but also 100% satisfaction!? I’m not sure why I was told two different stories...it’s clear to me "No satisfaction" should be your company slogan. I will use all public consumer sites to ensure no one experiences what I did!

Updated on 07/12/2019: I received no refund even after complaining about their declining to install flooring. They said they would investigate my complaint but I had no response. To keep my deposit when they refused the installation is unconscionable. Will not do business with them in the future.

I had carpet and laminate flooring installed by Empire in March of 2019. Start of June and a piece of trim had popped up in the middle becoming a tripping hazard in high traffic area of my home. I called to schedule an appointment to have the flooring fixed. The soonest appointment was 2 weeks away with a time window between 8am and 6pm. On the day of my appointment I received and automated call confirming the service, but no one ever showed. When I called customer service to find out what happened, I was told there was a scheduling conflict and material was unavailable for the installer (two weeks after I made the appointment, mind you).

Transitions & quarter round installation look like a 2 year old installed and not a professional flooring person. Floor looks good but will never recommend. I knew this would happen and even told the service manager it would happen after I spoke to them about my appointment. Have never heard from my salesperson again after Empire took my money and gone.

The measuring by their salesperson was incorrect. After carpet was laid I was left with 7 ft of carpet that was not used, and which I was charged for. Measuring should have been more accurate so this error would not have occurred and I would not have been over charged.

Everything was top of the line from the sales rep who called to check on the job from vacation to the installation crew! They even stayed until 10 PM to finish the job in a day that involved new subfloors and new laminate floors.

Excellent service from meeting with the representative to the installation. Process was simple and easy. Installers were courteous and professional. Carpeting looks great. I have another bedroom and a small kitchen yet to do. Will definitely recommend and use them again.

I saw Empire Today when I looked on the internet and I saw their TV commercial as well. I looked at another company but I would have to drive out to them and I didn’t wanna make that drive because it was a good 45 minutes to an hour based on traffic. Empire was a little more convenient because they came to the house. The customer service was great. I was initially gonna get hardwood and then, they showed me engineering hardwood and all the different products, so I went with the vinyl. It was within my budget. I had it installed in one room and the two gentlemen were very pleasant. They came out and did what they needed to do. It was really hot and I kept offering something to drink but they wouldn’t take any. I’m very satisfied and I would use Empire again for another room.

We had carpeting installed in the basement. We were repeat customers of Empire Today and and for this purchase, we got a home visit from their sales rep who was excellent. We're also very pleased with the quality of the product that we got from them this time and it exceeded our expectations. We had Empire's installers put it in and the installation went perfectly. All in all, Empire's reps were exactly as advertised. They came in, showed me the flooring samples, and didn't try to upsell me. They were very courteous and fair in pricing, too. Plus, they came on the allotted time that I picked out and did a great job on the installation.

I booked an Empire consultant online and she came to show us the flooring samples. I also called a local flooring company for an estimate. But Empire was a lot cheaper. Aside from the cost, time was also my consideration. The other company quoted three weeks to do the job. The installers from Empire were really fast. I got the luxury vinyl tile and had Empire do my kitchen and family room. This was done a month ago and I am pleased with the product.

We had carpet done in the living room, in the hallway, and in two bedrooms. And then we had kind of a tile product put into a family room and a kitchen. We wanted them to somewhat match and they do. It completely changed the look of the downstairs of this house. Empire Today sent out a nice group of people to do the installation. They were very efficient. They got two complete rooms finished in a day, and it was much less expensive than we had noted from many other places that we looked.

We had Empire Today put in some carpeting in our bedroom before. And then we had storm damage and had to take the old flooring up and put a new one down in our kitchen area. Empire Today did a good job.

Our laminate was installed in Feb. 2019. Since then the warranty department has been out 2 times. First call the crew replaced sections of the flooring that buckled but did not put in the transition strips causing moisture to get under the floor. The new flooring was installed on top of an existing hardwood floor that was not level and had 75% of the boards buckled. A warranty manager was out 1 1/2 weeks ago and we have heard nothing back from them. Very disappointed after spending so much money to make our floors beautiful and it hasn't happened yet. I do not recommend Empire Today for any of their products or services.

We purchased the house two years ago and it already had engineered hardwood in it. I called the previous owner and asked them where they got it. Then I went to Empire Today and they were able to match it exactly. I didn't want three different floors in the house, so it perfectly matched what was put in five years ago and that was nice. The quality of Empire's product was also better than the other brands I looked into though the cost was pretty much the same. Empire's sales rep was also very professional. She knew her stuff and there was no pressure. It was just right. I had the new flooring installed in all three bedrooms and two walk-in closets of our home and the installers were amazing. My husband used to build houses and I’ve dealt with a multitude of subcontractors, and for me, the installers from Empire were the best I’ve ever had install anything.

We’ve used Empire Today so many times in the past. And because we had just moved into this house and I was trying to get carpet as quickly as possible and get it in, we used them again. We did a variety of things. We did two different types of carpet, one in the basement and one upstairs. And then, we did our flooring. We tried hardwood flooring in the basement area, but we ended up going with like a laminate. The hardwood wouldn’t work.

We looked around a little bit and Empire was better. We liked the quality of the carpet and also the price. The tile that was installed was just a few pieces in front of the fireplace, and the carpet was in the dining room, living room, closet, hallway and two bedrooms. The installation team was fantastic. I was amazed at how hardworking they were, especially the carpet installers. Only two people were here to do the carpet so, for that much carpeting to be put down in just one day, it was mind-blowing for us. It was unbelievable. Plus, they moved some of the furniture for us too, so we are more than happy with it. We love the new flooring and I have recommended Empire Today several times.

We're gonna sell our house in about a year. I wanted a flooring that would resist stains better than what we previously had. Empire had a sale going when I looked online so I got our flooring from them. It was easy to schedule the installation. But unfortunately, they scratched my hardwood when they moved the furniture. It was like one big gash in one of the boards. I had asked previously for them to move the furniture if they had rollers and they said yes, but they didn’t. When they were done, they didn’t mention anything about scratching the hardwood flooring to me. I noticed it after they left.

I had a carpet installed in the bedroom of my home. The texture and the cushiness are good. I upgraded to the better foam so it's thicker. I had a small complaint after the installation was done. I'm assuming Empire Today must subcontract out and they sent one guy to do the work. He was a good worker, he worked hard, but it was just way too big of a job for one man. I paid to have the carpet rip out, dispose, and clean out, but we ended up doing the vacuuming and my son had to bring in a lot of the carpets in and pull some of the carpets out. They would need to send more than one person out if I did it again. Everything else was great though. The carpet looks and feels good.

We purchased engineered hardwood flooring through them and initially was happy with it. Maybe a year or two later the boards started to slide apart and were not locking as they should. The finish on areas that are not high traffic areas started to peel off!! We are a no pet/no shoes home and I only use the cleaner that was recommended by Empire. I called someone to come in and look at it which was not easy as they were out twice to take photographs and video of the boards just freely being pushed apart with his hands!! We have an in house humidifier and have always had our system serviced on a plan every few months. No humidity issues! The tech they sent out told me that the boards should in no way be sliding apart and not locking and the finish on the flooring had a ten year warranty and shouldn't be coming off. He took pictures of my in house humidifier and my service dates attached to the side of it.

DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! If I could give NO stars I would! DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! Sorry to say it was the WORST installation experience of my life. Not only did they not install the carpet correctly, they were 6 hours late from my quoted time, they marked up my NEWLY PAINTED trim, and then proceeded to argue with me to the point that I was beginning to get afraid and just wanted them out of my house. Do not ever do business with this company!!! To make matters worse, when I called to report the installers, I was given hollow apologies, attitude for signing off on the work and was never contacted back about the horrific attitude I received from the installer. Instead I got a random phone call from someone completely oblivious to my situation and was just calling to see how my installation went?!?!

We got flooring from Empire Today for the kitchen floor and we liked them. So I called them and they had some kind of sale going on. We liked the estimate that the rep gave us, so we got them to install laminated hardwood flooring in the whole house, except in the bathrooms and the kitchen. The installers were really nice and very polite. They worked real hard and we didn't have any problem with them. The flooring is easy to clean. I just have to mop it and I'm done in about 10 minutes. So far, it looks good.

We liked the convenience, the price and the customer service that the gentleman from Empire Today gave us. We've been to Lowe's and Home Depot and a couple of local places, and we had to travel to them all the time but Empire came here and showed us the samples and so forth. We were thinking about wood floors first and composite floors, and the sales guy went through the pluses and minuses of each of them, and he recommended us doing carpeting because they had several types and the traffic. He showed us one that would hold up and would be better for us, and we went with that. Then, when he told us the price, it was a no-brainer. He was very good at explaining everything as well as just his overall manner, discussing the services very well.

Empire Today is a very dependable company. They wanna make sure that they get the job done right and in a timely manner. I had carpeting done in 3 rooms and vinyl in my kitchen. I really like the vinyl. It’s a really beautiful pattern. It looks like tile. The carpet is really nice too. The lady who came here to sell it to me told me that the carpet is really good and it’s got a 10-year guarantee. My son spilled a large amount of pop on the floor the other night, and it didn't sink in to the carpet at all. It just lied there on top. I was able to get a paper towel and absorb it, and it cleaned up really nicely.

Empire Today did a beautiful job when I had my kitchen floor done. The workers were fabulous. But I am still dealing with them now because I was directed the wrong way when I had a piece of carpet put on my back porch. The last piece of carpet I got was one piece, and then about a three-foot with a seam and it doesn't look right. When the salesman came and I signed the contract, I wasn't aware that it was just gonna be one big piece. I'm not happy with it. My neighbor and my nephew's wife loved my kitchen floor, but they both noticed the seam of the carpet in the back porch.

I had a really high pressure sales experience with Empire Today. I started with a figure of $12,000, and I got a better price down to around $3,000. But I don’t think people should have to go through that. Also, I’m not completely enthralled with the rug. The Empire Today salesman said it was a pet-proof rug and pad. I don’t have an issue with the pad. It looked like a nice pad and it did say pet-proof on it. But with the rug, there was no indication of pet anything on it. We foster puppies, and it seems that it goes right through the rug. There doesn’t seem to be any pet barrier on it whatsoever.

I tried to reserve something over from Lowe’s but it looked like somebody was gonna take one week to locate and another two weeks to order. Then, I didn’t know how long it was going to take to install and I didn’t have that time. So, I went with Empire Today. I got a carpet and I had a good experience with their sales rep. Next day, when I called, he came, then they installed it the same week. So far, we like the carpet and it’s a nice make. It wasn’t that expensive and it was what we were looking for. The installation was done fast, too. All in all, Empire should just take over the business from Lowe’s.

Empire Today has plenty of options, and we purchased some laminate from them. The rep who helped us is a good salesman. She seems fair and honest-sounding. The guys who put our flooring in were really professional. I like the floor. It’s great for keeping the dust out of the house. And it looks sturdy. The only thing is the commercial is a little deceiving. When they say you could pay for one room and you get the other room free, that’s not really true, but they give you a good discount. But they gotta tell you straight-out that you have to pay for your padding, it’s limited, or that you got a certain amount that you can pay for. Other than that, they did a good job and I’m proud of it. My wife loves it.

The salesman from Empire Today was nice, very well-informed and he wanted us to buy. He obviously was a salesman but he was polished, affable and very pleasant. He showed us all the different products and explained everything to us. He was very satisfactory. The installers were great but during the course of making all the arrangements, the Empire Today people were given the wrong address and they were more than 50 miles in the wrong direction before they realized that. It wasn’t their fault. They didn't get to come till the following day but it didn't cause me any problem at all. I just felt terrible and sad because what a waste of their time and to drive that far.

I looked at Empire Today’s website and they had the type of blinds that I wanted. I called them and the people who came out to the house were great. The salesman was good and the gentleman who came and installed the windows was fantastic. When I bought the blinds from the salesman that day, I paid it in its entirety immediately and they cashed the check right away. They told me someone would get back in touch with me within three days so, I waited till Friday. I called them and said that my account had not been entered into their system. I called three times and finally got into the system. Then, the installer came out and measured the windows, which was great. He told me it would take about two weeks because the blinds had to be custom-made.

I bought laminate floors and the border from Empire Today, and it was installed in the living room, the hallway and the dining room. I like the ease of cleaning and I just use the special stuff. The installation went very well and the installers came on time and did the work. They explained things as they were doing it. Preparing the floor, they told me what to expect and what they had to do. They moved things around and got the house in order. I had no complaints with the work and the way it was done. It was very professional. People should go ahead and use Empire Today because I used them and I was very satisfied. I’ve already told people in the family and friends.

I purchased marbleized flooring in big squares from Empire Today. I had them install it in my bathroom and thus far, I've been liking it. I’ve needed a bathroom floor for a while and my toilet was leaking. Now, I've gotten it all fixed and it looks nice in my bathroom. I'd recommend Empire Today.

Empire Today has a lot of commercials, and I knew somebody who had a floor put in and they noted it on Facebook that they were happy with the job. We had one local hardwood guy come out and he wasn’t gonna move furniture so when Empire came in and said they would do all that, we went with them. I bought Armstrong hardwood and it’s supposed to be guaranteed forever for finishes.

I had carpet installed in the entire upstairs and I went with Empire because I thought the whole package was better. It was gonna be done in one day and they had availability to be done when it was convenient for us. So it worked out. The boys who came were young and they did surprisingly well. They were respectful, quiet and neat. They cleaned up after themselves and it was quick. They did their job while they were there and they were in and out. It was not much of a headache at all. It was a good experience overall. The carpet looks good too. I have a lot of friends who are buying or investing homes and I always recommend Empire.

I've tried to hire Empire Today for two jobs. For the job that they completed, everything went perfect. I bought some carpet from them and they did 5 rooms. They showed up on time and got it done on time. It was a very smooth and quick transaction. Everyone was polite which is why I tried to use them again for the entire house. They finally came out and measured. But now, I can't get the guy to get me a call back. It's been weeks and he doesn't really respond. It's irritating 'cause I have other things to do than chase somebody down. I'm a single mom with 5 kids so I really don't have time for hiccups.

I was picking from a couple of companies and Empire was the one I went with in terms of pricing. I got carpeting for my rental home. The sales rep was very good and got me what I needed in a pretty good time. The installers were brought through by Empire, and they were pretty good as well. They did the job really well, and cleaned up afterwards. The carpet was put in correctly with no seams. Everything is cleared, and it is pretty flush against the wall. It was a good end-to-end experience. I like the fact that they came to show me the samples and get everything done right.

We had been researching flooring for our home and finally settled on Empire Today highly due to the buy 1 room get the other rooms for $50 because we had a living room, 3 bedrooms, hallways, & kitchen to do. I made an appointment for the free in home estimate and was pleasantly surprised on just how helpful he was. He assured me that our project that was well worth of $11,000 would be completed in 2 days or less. They like to under promise and over deliver. His words exactly. So we made arrangements to have our kids and dog out of the house for 2 days to get the work done. Fast forward to install day, after spending 2 weeks prepping our house for the work we were finally ready. I took off work for 2 days so I could be home. Keeping in mind, if I don't work I don't get paid. I got a call on the 1st install day at 8:15am stating our installers would arrive by noon.

From the beginning, with Robert ** as our sales rep, everything went very well. Clearly Robert had in mind which installers he wanted. They did not disappoint. It took them 12 hours with hardly any breaks to complete the job, but the final product was well done.

I was delighted that a sales rep would come out so promptly. I am an Interior designer from UK so no experience with USA companies. I asked the rep to look at 50 sq feet of carpeting, tiny seating area... without measuring or showing me samples he just muttered $500. Hmmm already losing confidence so we moved onto the wooden floor area. I had already measured up. Total sg footage is 370 sq feet. He told me it was 470 Sq feet. I asked him how he got to that. "20 % wastage" he muttered. Well my maths tells me that 370 sq feet +20% is 444 sq feet. The wastage percentage generally applied is 10% not 20%. Of course I have had other quotes and they agreed with me and were based on a measure of 370 sq feet + 10% totaling 407 square feet, not 470.

I had Empire Today install carpets in the stairs and upstairs in my home. The cost was a huge difference to other brands which was why I went with them. I liked the price, availability and customer service. My husband looked at everything online and it was a smooth transaction. The installation team was awesome and I would like to thank them because they were so professional. I thought it was gonna be a headache but it was far from that. They brought down my furniture super-fast and moved it down the stairs without dinging up my walls. They were very polite and they worked hard. I liked the color and the texture of the carpets, and it exceeded my expectations. I appreciate that they cleaned up after themselves and they took all the instruments and the extra materials. They put everything back exactly where it was supposed to be and vacuumed after themselves. So, they did a good job and I was very impressed.

Everything with Empire Today went smoothly. The guy that put the carpet in did a good job. We were very pleased. We've got wood floors, and it was put in the steps. They were old steps, and I really didn't wanna do that, but my daughter and grandchild came down, and he slipped on the steps. He went down on his back, and I thought that child broke his back. And so I said, "That's it. I'm calling to get carpet put over." You can slip on carpet, but it's not as easy. I don't like the looks of it, though because I like the old, but it's safety that matters.

I've used Empire before. They did good work. So, I found no reason to use anybody else. This time, I picked a Berber carpet that matched the color of the walls. And as far as Empire's customer service, it's all great. Everything was good. They did the installation, too. It was a quick process. We set a time and they came out and did it, and they were finished in two to three hours. Our new carpet has been great.

I went to two other companies and they were expensive. When I saw Empire Today with “Get one room done and the other one free,” I thought I’d jump on that. We inquired with them about it but we weren’t offered that. The rep said that it was just something to get him in the house. The guy who came out and did everything was nice and we asked him about the advertisement and he said that it was to get us to come out. Then, the guy who did the hardwood floor said that he needed to call us first and so, we just said, “Forget it,” because we knew nothing would ever come out of it anyway. If someone would ask me, I’m gonna tell them that that offer to “Get one room done and the other room free” is not true.

We used Empire Today up north and we were happy with them, so we got them when we moved. We needed the carpet to get replaced, so we got in touch with them. Everybody is very nice down here. The salesman and the installers were very good. We never had any bad experience with the Empire.

I had Empire Today install wood look tile in my dining/living room. Less than a week later the grout is coming out, flaking and overall sand like appearance. I have 3 tiles that are not level with the rest of the floor. The installer left the floor needing mopped which took us 3 hours on our hands and knees to do. I was told they would move the heavy furniture back and they did not. At this point I just want the grout done properly and the uneven tiles fixed. I have called several times, sent emails with pictures of the problem but Empire Today does not want to give me anything more than “Okie dokie that’s too bad”. $8000 for this floor I expect more! Like a job done right.

After getting three quotes and looking up reviews online, I found that Empire had great reviews. With the price they offered and the samples we could pick from, we decided to go with them. We purchased laminate flooring and the salesman who came was very congenial and answered every question we had to our satisfaction. He knew what he was talking about and the results proved it. Their installers were a fantastic team. We had stressed that we wanted the three-inch baseboards but then they were gonna put in quarter round baseboards. Their headman went all the way back to Sacramento to pick them up. Thus far, we love our new laminate. It's a lot better and easier to clean than carpeting. I'd definitely recommend Empire.

I had Empire Today install carpet in several rooms in my home. Compared to other brands, their cost was a little cheaper and they were able to come out and measure within the day. However, they put seams together and those seams show. Their installers said that over time that'll flatten out and that's what I'm waiting to see. Still, since getting my flooring, I've liked its color and the fact that it's stain resistant.

I got carpet installed in my 2 bedrooms by Empire Today. It looks great compared to what it was. We had a lovely sales rep and I enjoyed her very much. She was very helpful. The carpet installers were perfect. They moved our furniture which we weren’t able to do and it was really a very pleasant experience. A lot of installers don’t do that. Also, the price was right and I had the selection at home. I had plenty of options too.

We called Empire Today to get a quote, and we planned to do some more shopping around. But they told us they would match any other price that we found. We really like the warranty and the product. They also gave us a discount. The original price was 11,750 for the entire house. My husband told the rep that if she could knock off $750 then we would go ahead with them. The rep was on the phone with her manager and asked him about it and he agreed to do it. So we went ahead and signed with them.

The laminate flooring of Empire Today changed the whole outlook of my living room and hallway. It made it brighter and larger.

I've had two experiences with Empire Today and both times, they were absolutely magnificent. I had wall-to-wall carpeting put into my subterranean apartment. On my main floor, I had the entire floor laminated with a wood-like veneer. I dealt with the same customer service person twice and he was delightful. The people who came to put in the products were different each time. It was a gentleman for the carpets and up here on the main floor, two young Ecuadorian gentlemen came by to do it. They were terrific. The installation was a lot of work and it took a reasonable amount of time. They left the place very nice, put all the furniture back where it was and nothing was broken. Empire Today did a wonderful job and it's noticeable. When people who have been in here prior to this installations noticed it, I told them where I got the product.

I liked the sales person that came out. She knew what she was doing. She was very knowledgeable and that made me go ahead with Empire. She’s probably the best part of the experience. Everything that she said was gonna be done got done so I’m happy with that part. The installation took longer than they said it would but they got the job done. I would definitely recommend Empire Today to anybody.

Some friends of mine used Empire so I figured I would go with them too. Their prices were reasonable. A sales guy came to show me the carpet samples and he showed me the top-of-the-line, the center one, and the end ones. I told him I wouldn't really need anything top-of-the-line because it wouldn't be like I have heavy traffic. It’s only me up there and I have no dogs or children. I didn't want the low-grade carpet either. In the end, I went with the in-between. It was just as nice as the high-grade one.

We were shown samples from Empire Today and we picked one but it didn't work out too well. When they were to install it, it had a distressed look to it and that was not what we were shown. My wife wasn't completely happy so we had the rep take it back. It was a difficult situation. He was supposed to come back to show us different samples and he even called the night before to verify the appointment. But he never showed up.

I’ve used Empire Today in the past and recently got them for my laminate flooring. They got the work done quick and easy in eight hours. They’ve been here twice. They did it two weeks apart and two different floors. I would recommend them.

The crew that installed the hardwood floors were excellent, If they like how it looked they took the time to correct it. They even showed us different trims that might look better by our brick fireplace and kitchen cabinets but let us make the decision. Excellent choices. Much better than what we selected before. The hardwood floors with the trim look fantastic! The gentleman that installed our closet door in hallway and Kitchen pantry door (that the kitchen installers had taken off and would not put back on). He did an excellent job making sure that the doors worked properly when he was done!

Updated on 06/28/2019: I was contacted by phone, I called back the number was disconnected. Then I received an e-mail offering me the same deal, 250$ off. Now if I did not accept this the first time, what made them think I would now AFTER their father day's sale of 250$ off anyway that I also missed and was not told about. So NOTHING HAS BEEN RESOLVED BUT ME NOT DOING BUSINESS WITH THEM. I'll will take 300$ off and a salesman that KNOWS his job!!

This is the second time using Empire. The first time they were prompt and courteous and installed the product (luxury vinyl plank flooring) in two rooms. It was a great experience. The second experience the salesman says he can match the plank flooring with a similar product. What he should have told us was that he could not match that flooring. If we wanted that flooring we should have done less rooms if doing all the rooms were cost prohibitive. Kudos to the installers. On day two of the installation and day three of installation they noticed huge color variances that did not match what was sent nor what we were trying to match. On day two installers went back to get new materials since this was not a batch materials mistake. Same problem continued on day three and the installer supervisor comes to look at the issue.

All the contractors that came out were very efficient, but I had a problem with Empire getting people here when they were supposed to be here. I waited for somebody to come out for estimates and somebody told me they had a flat tire after I called the next day. Empire wasn't all that great, but I had a good price and I'm very happy with my flooring. The guy who laid the linoleum was by himself, and he did a fantastic job. I had trouble understanding the three people who came out and laid the carpet, but they also did a fantastic job.

We're putting our home on the market and needed to make sure we had brand new carpet. I did some online shopping and found that Empire was able to install carpet in the timeframe that I was needing as well as within the price range that I wanted. Also, we're in Waco and though there are smaller companies that are able to do carpet install, most of them have to come out of the city to do that.

In 2018, we hired Empire Today to install a carpet in a large, 2-room basement area of the empty home we’d just purchased. The installers charged us $600 for new padding, but never installed the padding. They put new carpet over the old padding and kept our money. We discovered this the following winter, when water damage forced us to pull up a small section of the new carpet. Empire informed us that the entire carpet needed to be replaced if we wanted to keep our warranty. This was a huge problem because the basement was now fully-furnished and contained over $50,000 of fragile electronic equipment which would have to be moved. After a fight, Empire agreed to do the re-installation for free.

We contacted Empire for a quote for carpet and was met a few days buy a salesman whom gave a 15 dissertation on the company high standards and great customer service. Well we bought the carpet and no one showed up on the install date (missed a day from work). After many calls and lots of voice calls another day was given for 1st install of the day given by the general manager. Again no show. After hours of waiting finally got a call from the installation person saying they were in the way 10am.. Almost 3 PM they show up. 630 finish.. Save your self the hassle and choice a different company.

My grandson who works for Empire is happy doing what he was doing and so I decided I'm gonna give it a try. I asked him to come and show me some samples of kitchen stuff for the kitchen floor. He did that and I picked out something I wanted. Within a couple of weeks, someone came out and installed carpet in our foyer. It's absolutely beautiful and we have gotten nothing but compliments. I love the design and it makes our kitchen look bigger. I'm very happy with it and we'll call Empire again when we wanna have something done upstairs. I would also recommend them to a friend. In fact, our neighbor next door had Empire do her family room about four years ago. She had me come over and look at it. I like it and the way it looked. That was also a deciding factor for me because she was happy with it.

Empire Today put down the original floor and I had to have a little more flooring to it because we moved some stuff out of there. So, it was just a little quick patch job they did. We got vinyl tiles and it worked out good because there was a minimum amount I could get to have them come out and do it. Everybody at Empire Today were all very professional, knew what they were doing and took care of it. I didn’t have them that long. They boop, boop, done, and choo, out of there.

I was given a 2 hour window for my initial appointment. No one showed up or called me. I previously had received an email confirmation of the day and time. Obviously, I will be choosing another company to do my flooring installation.

Empire Today installed laminate flooring throughout my whole house except for my master bedroom. I love that it makes the whole house look different. But when it came down to a spot on our hallway, we didn't want them to put a door thing because there wasn't a door there. We wanted to continue the way and they gave us all kinds of excuses why they couldn't do it. In the end, it affected the look. Although they didn't do what I asked them to do, I would still recommend them because they did a wonderful job on the floor.

A lady rep from Empire came and showed me patterns of what they had. I was very impressed and so I took it from there. We had hardwood and carpet and we are pleased with the quality and the appearance. I like the hardwood and I've gotten a lot of compliments from people who have come in since I had it installed. They were talking about how well it looked. Also, the installers did a wonderful job and I really appreciate how they did it. I'm completely happy with Empire. I would recommend them to anyone interested in getting some flooring.

We have Empire Today carpeting at our family room by recommendation of our neighbor. We were impressed with the salesman that came out and laid it all for us and gave us everything we needed to know. It was a slam dunk thing. We had a bedroom that had existing carpeting and they matched it, as far as we’re concerned, perfectly. I expected to have to vacuum right after, but then they had all that done. In fact, we were so pleased with the two installers that we gave them a tip. We were completely satisfied.

Updated on 06/29/2019: I'm writing this as a follow up to my last review about this company. When I posted the last review two weeks ago, stating the deficient workmanship and horrible customer service, they immediately called my wife, offering to review the problem and told her someone would contact her to resolve the issue. But, just as I figured, this was just another attempt to try and pacify us into letting this go so they could "sweep in under the rug". So, as a dedicated consumer and responsible business owner, I've decided keep posting updates and let the public know if this company actually cares about their customers and follows up with their projects.

The company was a no show no call for my scheduled appointment. I followed up with emails during and after the appointment time and received no response from Alex ** the Customer Service Representative. I am moving ahead with another vendor and will not consider Empire for any future work.

The installers were the best part of Empire's deal and I was very pleased. They were clean and they did a beautiful job. They also helped with the house back in Florida. Everything was very good.

I had Empire do carpeting and laminate floor in my two bedrooms, loft, and two staircases - one staircase going to the loft and one staircase coming up into the townhouse. This was a couple of weeks ago. The carpet is called Moonbeam and it's lovely carpeting. The quality is very good. However, I just got a total bill and did not get a breakdown. I called Empire and they told me they don't give breakdowns. Not giving a breakdown to me means maybe they took the rest home. A guy wanted to take the leftover material from the loft and I said to him I wanted that. I paid for it.

Empire Today recently took care of the carpeting in our bedroom. Every room in my house, I had Empire carpeting in it. I like the colors. In the bedroom that I just did, it’s multi-colored. It’s a Berber carpet. It’s like brown and a little bit of gray and blue. It’s a nice carpet.

I saw a coupon for 75% off and have seen commercials about Empire. I was looking to do laminate in 2 rooms, which was advertised as part of the 75% deal, as long as I schedule free estimate on that day. I scheduled my estimate for 6/11 between 5pm-7pm. Mind you in preparation it says to clear your rooms, so I did just that. 7:11pm, no one showed up, so I called and the customer service lady said, "oh yeah well there were no sales representatives available for that time". Ok, so why did I get a confirmation email of my appointment being confirmed and on top of why did no one notify me about a schedule conflict? She asked if I wanted to reschedule my appointment and for a second I thought, hmm this is not a good sign.

By far the worst company to deal with and this is why. I have them doing a huge job in my newly purchased home which is an older house. It was $15,000+ in work and this is how they handled the job. I had my carpets installed last week and it went fine but I’ve noticed that there are tacks that I can still feel when I’m walking on the carpet. The big major issue that I’m having today is at the time of my install they were doing vinyl flooring in the kitchen and bathroom and hardwood flooring in my living room. They started in the kitchen/laundry room area (thank god) and ripped up the carpet that was in there and began to rip up the linoleum flooring and noticed there was a small section of rotting on the subflooring.

I scheduled in home consultation via internet on June 10th, picking from their available time slots. I selected 7PM-9PM window because of my work schedule. I called after I scheduled the appointment to verify they received it in their system, which they confirmed. On June 11th I waited at my home during the scheduled time and as of 9:10 pm no one called nor showed. COMPLETE WASTE OF TIME! When I called customer service to cancel I told them I was canceling because of no call no show and the rep said sorry and thanks.

The installers from Empire Today did a fabulous job and they were phenomenal. The workmanship was perfect so, I'm extremely pleased with that. But I have to call customer service. When the contract that I signed was sent, there were no prices next to each room. It was just the total. There was a special going on at that time. That was one room for full price or regular price and each subsequent room was $50. Those are now installed but six rooms of carpet and pad was almost $6,500. I should have had the salesman explain that to me. I'm single and I do this by myself all the time. I don't know why I didn’t question it and I said okay. He at one point said that I was saving $4,000. Two carpets, three bedrooms, a very small family room, living room and a hall would have been over $10,000.

We had carpet installed by Empire Today. I found an economical solution with a good, quality carpet with Empire. The guy who installed it was really knowledgeable and he did a great job. Everything was on-time. They did the work. It was really neat and clean. The floor just suits my family.

Our carpet was installed and looked good when new. Unfortunately after only 3 months of use it showed serious signs of wear. We had it cleaned by Stanley steamer twice Hoping that would help but it did not. When contacting the warranty department they have been useless and are not honoring their warranty. I have called several times but they do not call back.

We contracted with Empire for carpeting the upstairs and staircase of my two-story residence. The pushy saleswoman appears and attempts to sell top the line carpeting that not only repels pet stains, but I think goes out and gets you a better trained pet. She tells us, "oh, you'll save a lot money." Yes, saving a lot of money is twice what we told her we could spend. We end up with the carpeting we can afford when I threaten to throw her out of the house. Fast forward a couple of weeks later, the carpeters appear an hour late (yes, they phoned) and tell me the estimator was not only four-feet short on the room sizes, but neglected to include the stairs listed as "other" on our contract -- not stairs. Was this her first day on the job?

The cost of Empire Today was a little less than other places. I had them install carpet in my house. They did a good job and I'm highly satisfied. It's been a month and a half and the carpet is holding up pretty well.

Give Empire a shot, have the salesperson come to the house with the samples of carpet and go with them. I used them before, in my other house, and I was very pleased with the quality that I got. This time, I got a carpet in a sandalwood color installed, wall-to-wall, in the living room, the stairs, the two rooms upstairs and my master bedroom. It was $3,000 but I feel like I got my money for it. The carpet was wonderful. The fellows did a bang-up job. I would recommend that Empire give them a raise. They are really good, very hard workers. They arrived early in the day. They were here at my house by about 8 o'clock and they did not finish until it was after 4:00. They were neat, clean and organized. They even helped me with organizing my stuff. They were also very efficient, very nice and extremely polite. They're not even diamonds in the rough. They're diamonds.

I was able to get an appointment when I wanted. The tech knew his stuff and did an awesome job with pricing and discounts. The installers were friendly and professional. My new floors look great! I would recommend Empire to anyone looking for flooring. You get the most bang for your buck.

We had two products installed by Empire Today. One was a vinyl tile and that’s in the family room and kitchen. That job we’re very satisfied with. We also had carpet replaced in our bedroom but the carpet is cheap. It’s not the quality we were looking for and I’ve told Lawrence, our sales guy, that. One guy came to install that carpet all by himself. I had to help him move the furniture out of the room, and that’s not what Lawrence said was gonna happen. Lawrence said they would come, move the furniture out of the room, put the carpet and move the furniture back in the room. That didn’t happen.

I had Empire install carpet all over my home except for the kitchen. I love the quality of the carpet and the plushness of it. Also, the rep was very knowledgeable and the installers were very respectful and helpful as far as doing the job in a very timely manner. I was very pleased. I was so satisfied with my experience so I was telling other people about Empire.

The guy who installed vinyl in my bathroom called someone to give them our credit card info for approval. A week later I'm informed of a fraudulent charge on my credit card. A charge of $195.00 at Rock Auto in Milwaukee, WI. I spoke with Adam at RockAuto, he said the product ordered was sent to Delaware.

I've used Empire Today about three times now and they're great. I had them install carpet for our downstairs living area and office, the whole upstairs, the bedroom and the stairway. It's black and white, but it makes it look kind of gray-white. It's like salt and pepper and it's perfect. Also, I like their reps. They show up one time and they got the job done.

I had Empire install lamination on the floors of my home. Their rep was very good. He explained everything and showed everything. He wasn’t pushy and left it up to us. Thus far, I love my flooring and everything has been fine.

Wife and I called in the morning and set an appointment to receive a quote later in the day between 3-5. By 4:45, my wife calls and the indicate that the appointment was cancelled due to a scheduling conflict (never called to let us know). The individual on the phone offered us 50 dollars off to reschedule at that second but we refused. If we are coming into issues right at the beginning, the assumption is that we will run into more down the road.

This was our second time using Empire and just like the first did not disappoint. Salesperson was excellent. Great product knowledge. Helped us identify what type of carpet we would like, made excellent recommendations, and made sure all discounts were applied. Installation was timely and done very professionally. No complaints.

Workers very professional did a great job cleaning up after job was completed they also did a great job putting furniture back in place. The guys were friendly, polite and helpful. I have used Empire before and I will highly recommend this company to friends and family.

I'm very pleased with Empire. I chose their product because of how quickly they could install. They installed carpet in my basement and everybody came on time. They did what they said that they would do. One of the things I really like with getting the payment is I got the total price and that's exactly what it cost.

I had wood in the kitchen floor and carpet in the hallway done by Empire Today. The salesman, that came to my house, was the best. And the installation team was prompt and they finished on time. Everything went very well.

Installation of flooring was done in less than a few hours however my step with flooring is damaged and I have called 5 times to get it fixed. I even spoke with the gentlemen who sold us the flooring and assured me that I would be receiving a call to get it fixed. My floor was done 3 weeks ago and I have still yet to receive an email or phone call to get my flooring on my step fixed.

First off they're overpriced for the product they offer. Secondly they use outside contractors to install their products that can careless about what condition they leave your home in. I'm not sure if they are even licensed. One of my appliances was damaged with a sharp object and I was told, "Will give you a hundred dollars for the damage that we're not admitting to because you can't prove they did it plus the contractors said it was already there." Like they really going to tell the truth! Still waiting for this nightmare to be over, they brought out the wrong carpet for my master bedroom. Since we had to clear out the room we have been sleeping on the floor for a week now!