Empire Today Reviews

Empire Today offered 75% off on their wood flooring. You can't beat that! So, I went and bought some from them. I had them installed in three bedrooms in our home and so far, it's not that easy to clean. But we like the color that our little grandson picked out for us. The installation team was also pretty good. But the first day didn't go so well. A few minutes before 8:00 that first morning that they were supposed to be here, I got the recorded message saying that the installation crew was on their way and to allow 30 minutes to an hour for travel. No more than two hours, so it should have been by 10 o'clock.

I had wood laminate put in my great room and on my stairs going up to the second floor. I had nine stairs done. I had a bridge that walks from the staircase over to the second floor and the hallway between the bedroom and the bathroom upstairs done too. The flooring looks very nice. I am very pleased with the look and with the choice of amber walnut. But I was supposed to have something pet-friendly. It wasn’t supposed to scratch easily if my pet was on it. My dog came in one time and ran through the room. When he got to turning around, there were these deep scratches or gouges in the floor. We had to order a gate and ban him from the room. We had to put a gate to separate our great room from the foyer to the kitchen.

The sales rep was very good and he seemed very helpful. He took his time showing us the samples and there were quite a few options. I had Empire Today install laminate flooring and carpet in my home and I like the quality. This was the second time I used them. We were happy when we used them before too.

Empire Today did the in-home, where they bring the samples in your house so you can see them, which was the main reason we bought from them. We went with the laminate wood and the customer service was great as well as the installation, up until they were missing a couple of pieces. So, the gentleman said he would talk to his boss and get them ordered and get them out, and that has been a while. They were supposed to come out today and put the pieces that were missing in, but they haven't shown up yet. So, my husband is at home waiting for them. The communication with the installers and the customers as well as with the installers and the company seemed to be a little off.

I used Empire Today before and I loved the installers. They were so nice and professional. So I got them again when I had laminate flooring installed in my home. The installers were as good as before. Everything was good. I like everything about the flooring.

We had floors installed 2.5 years ago. We had nothing but problems with the installation. After they were installed, we noticed that our floors were coming up, so I contacted Empire and they sent a person out. We were told we had moisture problems, and that if we wanted them to fix it, we'd have to pay. We already paid $7000! We knew the floors had been installed incorrectly, so we had a third party out. They did say flooring was uneven and not properly installed. We were also told that our floors were cheap laminate and definitely NOT waterproof as the salesperson had told us. We even paid "extra" for waterproof. We contacted Empire back to no avail. I've been contacting them regularly as more flooring is coming up.

I am sending you pics I just took, you can clearly see a wear pattern. I paid almost $1100 for 2 rooms....and this is what they look like after only 14 months! I have taken the proper care measures, there are only two people in my house. I have purchased carpet for other home in the past and didn’t end up with this result. (My first Time with Empire.) I know how Empire has been in business so long....selling poor quality at a high price. I purchased with Empire because I thought I was not only getting great quality but also 100% satisfaction!? I’m not sure why I was told two different stories...it’s clear to me "No satisfaction" should be your company slogan. I will use all public consumer sites to ensure no one experiences what I did!

Updated on 07/12/2019: I received no refund even after complaining about their declining to install flooring. They said they would investigate my complaint but I had no response. To keep my deposit when they refused the installation is unconscionable. Will not do business with them in the future.

I had carpet and laminate flooring installed by Empire in March of 2019. Start of June and a piece of trim had popped up in the middle becoming a tripping hazard in high traffic area of my home. I called to schedule an appointment to have the flooring fixed. The soonest appointment was 2 weeks away with a time window between 8am and 6pm. On the day of my appointment I received and automated call confirming the service, but no one ever showed. When I called customer service to find out what happened, I was told there was a scheduling conflict and material was unavailable for the installer (two weeks after I made the appointment, mind you).

Transitions & quarter round installation look like a 2 year old installed and not a professional flooring person. Floor looks good but will never recommend. I knew this would happen and even told the service manager it would happen after I spoke to them about my appointment. Have never heard from my salesperson again after Empire took my money and gone.

The measuring by their salesperson was incorrect. After carpet was laid I was left with 7 ft of carpet that was not used, and which I was charged for. Measuring should have been more accurate so this error would not have occurred and I would not have been over charged.

Everything was top of the line from the sales rep who called to check on the job from vacation to the installation crew! They even stayed until 10 PM to finish the job in a day that involved new subfloors and new laminate floors.

Excellent service from meeting with the representative to the installation. Process was simple and easy. Installers were courteous and professional. Carpeting looks great. I have another bedroom and a small kitchen yet to do. Will definitely recommend and use them again.

I saw Empire Today when I looked on the internet and I saw their TV commercial as well. I looked at another company but I would have to drive out to them and I didn’t wanna make that drive because it was a good 45 minutes to an hour based on traffic. Empire was a little more convenient because they came to the house. The customer service was great. I was initially gonna get hardwood and then, they showed me engineering hardwood and all the different products, so I went with the vinyl. It was within my budget. I had it installed in one room and the two gentlemen were very pleasant. They came out and did what they needed to do. It was really hot and I kept offering something to drink but they wouldn’t take any. I’m very satisfied and I would use Empire again for another room.

We had carpeting installed in the basement. We were repeat customers of Empire Today and and for this purchase, we got a home visit from their sales rep who was excellent. We're also very pleased with the quality of the product that we got from them this time and it exceeded our expectations. We had Empire's installers put it in and the installation went perfectly. All in all, Empire's reps were exactly as advertised. They came in, showed me the flooring samples, and didn't try to upsell me. They were very courteous and fair in pricing, too. Plus, they came on the allotted time that I picked out and did a great job on the installation.

I booked an Empire consultant online and she came to show us the flooring samples. I also called a local flooring company for an estimate. But Empire was a lot cheaper. Aside from the cost, time was also my consideration. The other company quoted three weeks to do the job. The installers from Empire were really fast. I got the luxury vinyl tile and had Empire do my kitchen and family room. This was done a month ago and I am pleased with the product.

We had carpet done in the living room, in the hallway, and in two bedrooms. And then we had kind of a tile product put into a family room and a kitchen. We wanted them to somewhat match and they do. It completely changed the look of the downstairs of this house. Empire Today sent out a nice group of people to do the installation. They were very efficient. They got two complete rooms finished in a day, and it was much less expensive than we had noted from many other places that we looked.

We had Empire Today put in some carpeting in our bedroom before. And then we had storm damage and had to take the old flooring up and put a new one down in our kitchen area. Empire Today did a good job.

Our laminate was installed in Feb. 2019. Since then the warranty department has been out 2 times. First call the crew replaced sections of the flooring that buckled but did not put in the transition strips causing moisture to get under the floor. The new flooring was installed on top of an existing hardwood floor that was not level and had 75% of the boards buckled. A warranty manager was out 1 1/2 weeks ago and we have heard nothing back from them. Very disappointed after spending so much money to make our floors beautiful and it hasn't happened yet. I do not recommend Empire Today for any of their products or services.

We purchased the house two years ago and it already had engineered hardwood in it. I called the previous owner and asked them where they got it. Then I went to Empire Today and they were able to match it exactly. I didn't want three different floors in the house, so it perfectly matched what was put in five years ago and that was nice. The quality of Empire's product was also better than the other brands I looked into though the cost was pretty much the same. Empire's sales rep was also very professional. She knew her stuff and there was no pressure. It was just right. I had the new flooring installed in all three bedrooms and two walk-in closets of our home and the installers were amazing. My husband used to build houses and I’ve dealt with a multitude of subcontractors, and for me, the installers from Empire were the best I’ve ever had install anything.

We’ve used Empire Today so many times in the past. And because we had just moved into this house and I was trying to get carpet as quickly as possible and get it in, we used them again. We did a variety of things. We did two different types of carpet, one in the basement and one upstairs. And then, we did our flooring. We tried hardwood flooring in the basement area, but we ended up going with like a laminate. The hardwood wouldn’t work.

We looked around a little bit and Empire was better. We liked the quality of the carpet and also the price. The tile that was installed was just a few pieces in front of the fireplace, and the carpet was in the dining room, living room, closet, hallway and two bedrooms. The installation team was fantastic. I was amazed at how hardworking they were, especially the carpet installers. Only two people were here to do the carpet so, for that much carpeting to be put down in just one day, it was mind-blowing for us. It was unbelievable. Plus, they moved some of the furniture for us too, so we are more than happy with it. We love the new flooring and I have recommended Empire Today several times.

We're gonna sell our house in about a year. I wanted a flooring that would resist stains better than what we previously had. Empire had a sale going when I looked online so I got our flooring from them. It was easy to schedule the installation. But unfortunately, they scratched my hardwood when they moved the furniture. It was like one big gash in one of the boards. I had asked previously for them to move the furniture if they had rollers and they said yes, but they didn’t. When they were done, they didn’t mention anything about scratching the hardwood flooring to me. I noticed it after they left.

I had a carpet installed in the bedroom of my home. The texture and the cushiness are good. I upgraded to the better foam so it's thicker. I had a small complaint after the installation was done. I'm assuming Empire Today must subcontract out and they sent one guy to do the work. He was a good worker, he worked hard, but it was just way too big of a job for one man. I paid to have the carpet rip out, dispose, and clean out, but we ended up doing the vacuuming and my son had to bring in a lot of the carpets in and pull some of the carpets out. They would need to send more than one person out if I did it again. Everything else was great though. The carpet looks and feels good.

We purchased engineered hardwood flooring through them and initially was happy with it. Maybe a year or two later the boards started to slide apart and were not locking as they should. The finish on areas that are not high traffic areas started to peel off!! We are a no pet/no shoes home and I only use the cleaner that was recommended by Empire. I called someone to come in and look at it which was not easy as they were out twice to take photographs and video of the boards just freely being pushed apart with his hands!! We have an in house humidifier and have always had our system serviced on a plan every few months. No humidity issues! The tech they sent out told me that the boards should in no way be sliding apart and not locking and the finish on the flooring had a ten year warranty and shouldn't be coming off. He took pictures of my in house humidifier and my service dates attached to the side of it.

DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! If I could give NO stars I would! DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! Sorry to say it was the WORST installation experience of my life. Not only did they not install the carpet correctly, they were 6 hours late from my quoted time, they marked up my NEWLY PAINTED trim, and then proceeded to argue with me to the point that I was beginning to get afraid and just wanted them out of my house. Do not ever do business with this company!!! To make matters worse, when I called to report the installers, I was given hollow apologies, attitude for signing off on the work and was never contacted back about the horrific attitude I received from the installer. Instead I got a random phone call from someone completely oblivious to my situation and was just calling to see how my installation went?!?!

We got flooring from Empire Today for the kitchen floor and we liked them. So I called them and they had some kind of sale going on. We liked the estimate that the rep gave us, so we got them to install laminated hardwood flooring in the whole house, except in the bathrooms and the kitchen. The installers were really nice and very polite. They worked real hard and we didn't have any problem with them. The flooring is easy to clean. I just have to mop it and I'm done in about 10 minutes. So far, it looks good.

We liked the convenience, the price and the customer service that the gentleman from Empire Today gave us. We've been to Lowe's and Home Depot and a couple of local places, and we had to travel to them all the time but Empire came here and showed us the samples and so forth. We were thinking about wood floors first and composite floors, and the sales guy went through the pluses and minuses of each of them, and he recommended us doing carpeting because they had several types and the traffic. He showed us one that would hold up and would be better for us, and we went with that. Then, when he told us the price, it was a no-brainer. He was very good at explaining everything as well as just his overall manner, discussing the services very well.

Empire Today is a very dependable company. They wanna make sure that they get the job done right and in a timely manner. I had carpeting done in 3 rooms and vinyl in my kitchen. I really like the vinyl. It’s a really beautiful pattern. It looks like tile. The carpet is really nice too. The lady who came here to sell it to me told me that the carpet is really good and it’s got a 10-year guarantee. My son spilled a large amount of pop on the floor the other night, and it didn't sink in to the carpet at all. It just lied there on top. I was able to get a paper towel and absorb it, and it cleaned up really nicely.

Empire Today did a beautiful job when I had my kitchen floor done. The workers were fabulous. But I am still dealing with them now because I was directed the wrong way when I had a piece of carpet put on my back porch. The last piece of carpet I got was one piece, and then about a three-foot with a seam and it doesn't look right. When the salesman came and I signed the contract, I wasn't aware that it was just gonna be one big piece. I'm not happy with it. My neighbor and my nephew's wife loved my kitchen floor, but they both noticed the seam of the carpet in the back porch.

I had a really high pressure sales experience with Empire Today. I started with a figure of $12,000, and I got a better price down to around $3,000. But I don’t think people should have to go through that. Also, I’m not completely enthralled with the rug. The Empire Today salesman said it was a pet-proof rug and pad. I don’t have an issue with the pad. It looked like a nice pad and it did say pet-proof on it. But with the rug, there was no indication of pet anything on it. We foster puppies, and it seems that it goes right through the rug. There doesn’t seem to be any pet barrier on it whatsoever.

I tried to reserve something over from Lowe’s but it looked like somebody was gonna take one week to locate and another two weeks to order. Then, I didn’t know how long it was going to take to install and I didn’t have that time. So, I went with Empire Today. I got a carpet and I had a good experience with their sales rep. Next day, when I called, he came, then they installed it the same week. So far, we like the carpet and it’s a nice make. It wasn’t that expensive and it was what we were looking for. The installation was done fast, too. All in all, Empire should just take over the business from Lowe’s.

Empire Today has plenty of options, and we purchased some laminate from them. The rep who helped us is a good salesman. She seems fair and honest-sounding. The guys who put our flooring in were really professional. I like the floor. It’s great for keeping the dust out of the house. And it looks sturdy. The only thing is the commercial is a little deceiving. When they say you could pay for one room and you get the other room free, that’s not really true, but they give you a good discount. But they gotta tell you straight-out that you have to pay for your padding, it’s limited, or that you got a certain amount that you can pay for. Other than that, they did a good job and I’m proud of it. My wife loves it.

The salesman from Empire Today was nice, very well-informed and he wanted us to buy. He obviously was a salesman but he was polished, affable and very pleasant. He showed us all the different products and explained everything to us. He was very satisfactory. The installers were great but during the course of making all the arrangements, the Empire Today people were given the wrong address and they were more than 50 miles in the wrong direction before they realized that. It wasn’t their fault. They didn't get to come till the following day but it didn't cause me any problem at all. I just felt terrible and sad because what a waste of their time and to drive that far.

I looked at Empire Today’s website and they had the type of blinds that I wanted. I called them and the people who came out to the house were great. The salesman was good and the gentleman who came and installed the windows was fantastic. When I bought the blinds from the salesman that day, I paid it in its entirety immediately and they cashed the check right away. They told me someone would get back in touch with me within three days so, I waited till Friday. I called them and said that my account had not been entered into their system. I called three times and finally got into the system. Then, the installer came out and measured the windows, which was great. He told me it would take about two weeks because the blinds had to be custom-made.

I bought laminate floors and the border from Empire Today, and it was installed in the living room, the hallway and the dining room. I like the ease of cleaning and I just use the special stuff. The installation went very well and the installers came on time and did the work. They explained things as they were doing it. Preparing the floor, they told me what to expect and what they had to do. They moved things around and got the house in order. I had no complaints with the work and the way it was done. It was very professional. People should go ahead and use Empire Today because I used them and I was very satisfied. I’ve already told people in the family and friends.

I purchased marbleized flooring in big squares from Empire Today. I had them install it in my bathroom and thus far, I've been liking it. I’ve needed a bathroom floor for a while and my toilet was leaking. Now, I've gotten it all fixed and it looks nice in my bathroom. I'd recommend Empire Today.

Empire Today has a lot of commercials, and I knew somebody who had a floor put in and they noted it on Facebook that they were happy with the job. We had one local hardwood guy come out and he wasn’t gonna move furniture so when Empire came in and said they would do all that, we went with them. I bought Armstrong hardwood and it’s supposed to be guaranteed forever for finishes.

I had carpet installed in the entire upstairs and I went with Empire because I thought the whole package was better. It was gonna be done in one day and they had availability to be done when it was convenient for us. So it worked out. The boys who came were young and they did surprisingly well. They were respectful, quiet and neat. They cleaned up after themselves and it was quick. They did their job while they were there and they were in and out. It was not much of a headache at all. It was a good experience overall. The carpet looks good too. I have a lot of friends who are buying or investing homes and I always recommend Empire.

I've tried to hire Empire Today for two jobs. For the job that they completed, everything went perfect. I bought some carpet from them and they did 5 rooms. They showed up on time and got it done on time. It was a very smooth and quick transaction. Everyone was polite which is why I tried to use them again for the entire house. They finally came out and measured. But now, I can't get the guy to get me a call back. It's been weeks and he doesn't really respond. It's irritating 'cause I have other things to do than chase somebody down. I'm a single mom with 5 kids so I really don't have time for hiccups.

I was picking from a couple of companies and Empire was the one I went with in terms of pricing. I got carpeting for my rental home. The sales rep was very good and got me what I needed in a pretty good time. The installers were brought through by Empire, and they were pretty good as well. They did the job really well, and cleaned up afterwards. The carpet was put in correctly with no seams. Everything is cleared, and it is pretty flush against the wall. It was a good end-to-end experience. I like the fact that they came to show me the samples and get everything done right.

We had been researching flooring for our home and finally settled on Empire Today highly due to the buy 1 room get the other rooms for $50 because we had a living room, 3 bedrooms, hallways, & kitchen to do. I made an appointment for the free in home estimate and was pleasantly surprised on just how helpful he was. He assured me that our project that was well worth of $11,000 would be completed in 2 days or less. They like to under promise and over deliver. His words exactly. So we made arrangements to have our kids and dog out of the house for 2 days to get the work done. Fast forward to install day, after spending 2 weeks prepping our house for the work we were finally ready. I took off work for 2 days so I could be home. Keeping in mind, if I don't work I don't get paid. I got a call on the 1st install day at 8:15am stating our installers would arrive by noon.

From the beginning, with Robert ** as our sales rep, everything went very well. Clearly Robert had in mind which installers he wanted. They did not disappoint. It took them 12 hours with hardly any breaks to complete the job, but the final product was well done.

I was delighted that a sales rep would come out so promptly. I am an Interior designer from UK so no experience with USA companies. I asked the rep to look at 50 sq feet of carpeting, tiny seating area... without measuring or showing me samples he just muttered $500. Hmmm already losing confidence so we moved onto the wooden floor area. I had already measured up. Total sg footage is 370 sq feet. He told me it was 470 Sq feet. I asked him how he got to that. "20 % wastage" he muttered. Well my maths tells me that 370 sq feet +20% is 444 sq feet. The wastage percentage generally applied is 10% not 20%. Of course I have had other quotes and they agreed with me and were based on a measure of 370 sq feet + 10% totaling 407 square feet, not 470.

I had Empire Today install carpets in the stairs and upstairs in my home. The cost was a huge difference to other brands which was why I went with them. I liked the price, availability and customer service. My husband looked at everything online and it was a smooth transaction. The installation team was awesome and I would like to thank them because they were so professional. I thought it was gonna be a headache but it was far from that. They brought down my furniture super-fast and moved it down the stairs without dinging up my walls. They were very polite and they worked hard. I liked the color and the texture of the carpets, and it exceeded my expectations. I appreciate that they cleaned up after themselves and they took all the instruments and the extra materials. They put everything back exactly where it was supposed to be and vacuumed after themselves. So, they did a good job and I was very impressed.

Everything with Empire Today went smoothly. The guy that put the carpet in did a good job. We were very pleased. We've got wood floors, and it was put in the steps. They were old steps, and I really didn't wanna do that, but my daughter and grandchild came down, and he slipped on the steps. He went down on his back, and I thought that child broke his back. And so I said, "That's it. I'm calling to get carpet put over." You can slip on carpet, but it's not as easy. I don't like the looks of it, though because I like the old, but it's safety that matters.

I've used Empire before. They did good work. So, I found no reason to use anybody else. This time, I picked a Berber carpet that matched the color of the walls. And as far as Empire's customer service, it's all great. Everything was good. They did the installation, too. It was a quick process. We set a time and they came out and did it, and they were finished in two to three hours. Our new carpet has been great.

I went to two other companies and they were expensive. When I saw Empire Today with “Get one room done and the other one free,” I thought I’d jump on that. We inquired with them about it but we weren’t offered that. The rep said that it was just something to get him in the house. The guy who came out and did everything was nice and we asked him about the advertisement and he said that it was to get us to come out. Then, the guy who did the hardwood floor said that he needed to call us first and so, we just said, “Forget it,” because we knew nothing would ever come out of it anyway. If someone would ask me, I’m gonna tell them that that offer to “Get one room done and the other room free” is not true.

We used Empire Today up north and we were happy with them, so we got them when we moved. We needed the carpet to get replaced, so we got in touch with them. Everybody is very nice down here. The salesman and the installers were very good. We never had any bad experience with the Empire.

I had Empire Today install wood look tile in my dining/living room. Less than a week later the grout is coming out, flaking and overall sand like appearance. I have 3 tiles that are not level with the rest of the floor. The installer left the floor needing mopped which took us 3 hours on our hands and knees to do. I was told they would move the heavy furniture back and they did not. At this point I just want the grout done properly and the uneven tiles fixed. I have called several times, sent emails with pictures of the problem but Empire Today does not want to give me anything more than “Okie dokie that’s too bad”. $8000 for this floor I expect more! Like a job done right.

After getting three quotes and looking up reviews online, I found that Empire had great reviews. With the price they offered and the samples we could pick from, we decided to go with them. We purchased laminate flooring and the salesman who came was very congenial and answered every question we had to our satisfaction. He knew what he was talking about and the results proved it. Their installers were a fantastic team. We had stressed that we wanted the three-inch baseboards but then they were gonna put in quarter round baseboards. Their headman went all the way back to Sacramento to pick them up. Thus far, we love our new laminate. It's a lot better and easier to clean than carpeting. I'd definitely recommend Empire.

I had Empire Today install carpet in several rooms in my home. Compared to other brands, their cost was a little cheaper and they were able to come out and measure within the day. However, they put seams together and those seams show. Their installers said that over time that'll flatten out and that's what I'm waiting to see. Still, since getting my flooring, I've liked its color and the fact that it's stain resistant.

I got carpet installed in my 2 bedrooms by Empire Today. It looks great compared to what it was. We had a lovely sales rep and I enjoyed her very much. She was very helpful. The carpet installers were perfect. They moved our furniture which we weren’t able to do and it was really a very pleasant experience. A lot of installers don’t do that. Also, the price was right and I had the selection at home. I had plenty of options too.

We called Empire Today to get a quote, and we planned to do some more shopping around. But they told us they would match any other price that we found. We really like the warranty and the product. They also gave us a discount. The original price was 11,750 for the entire house. My husband told the rep that if she could knock off $750 then we would go ahead with them. The rep was on the phone with her manager and asked him about it and he agreed to do it. So we went ahead and signed with them.

The laminate flooring of Empire Today changed the whole outlook of my living room and hallway. It made it brighter and larger.

I've had two experiences with Empire Today and both times, they were absolutely magnificent. I had wall-to-wall carpeting put into my subterranean apartment. On my main floor, I had the entire floor laminated with a wood-like veneer. I dealt with the same customer service person twice and he was delightful. The people who came to put in the products were different each time. It was a gentleman for the carpets and up here on the main floor, two young Ecuadorian gentlemen came by to do it. They were terrific. The installation was a lot of work and it took a reasonable amount of time. They left the place very nice, put all the furniture back where it was and nothing was broken. Empire Today did a wonderful job and it's noticeable. When people who have been in here prior to this installations noticed it, I told them where I got the product.

I liked the sales person that came out. She knew what she was doing. She was very knowledgeable and that made me go ahead with Empire. She’s probably the best part of the experience. Everything that she said was gonna be done got done so I’m happy with that part. The installation took longer than they said it would but they got the job done. I would definitely recommend Empire Today to anybody.

Some friends of mine used Empire so I figured I would go with them too. Their prices were reasonable. A sales guy came to show me the carpet samples and he showed me the top-of-the-line, the center one, and the end ones. I told him I wouldn't really need anything top-of-the-line because it wouldn't be like I have heavy traffic. It’s only me up there and I have no dogs or children. I didn't want the low-grade carpet either. In the end, I went with the in-between. It was just as nice as the high-grade one.

We were shown samples from Empire Today and we picked one but it didn't work out too well. When they were to install it, it had a distressed look to it and that was not what we were shown. My wife wasn't completely happy so we had the rep take it back. It was a difficult situation. He was supposed to come back to show us different samples and he even called the night before to verify the appointment. But he never showed up.

I’ve used Empire Today in the past and recently got them for my laminate flooring. They got the work done quick and easy in eight hours. They’ve been here twice. They did it two weeks apart and two different floors. I would recommend them.

The crew that installed the hardwood floors were excellent, If they like how it looked they took the time to correct it. They even showed us different trims that might look better by our brick fireplace and kitchen cabinets but let us make the decision. Excellent choices. Much better than what we selected before. The hardwood floors with the trim look fantastic! The gentleman that installed our closet door in hallway and Kitchen pantry door (that the kitchen installers had taken off and would not put back on). He did an excellent job making sure that the doors worked properly when he was done!

Updated on 06/28/2019: I was contacted by phone, I called back the number was disconnected. Then I received an e-mail offering me the same deal, 250$ off. Now if I did not accept this the first time, what made them think I would now AFTER their father day's sale of 250$ off anyway that I also missed and was not told about. So NOTHING HAS BEEN RESOLVED BUT ME NOT DOING BUSINESS WITH THEM. I'll will take 300$ off and a salesman that KNOWS his job!!

This is the second time using Empire. The first time they were prompt and courteous and installed the product (luxury vinyl plank flooring) in two rooms. It was a great experience. The second experience the salesman says he can match the plank flooring with a similar product. What he should have told us was that he could not match that flooring. If we wanted that flooring we should have done less rooms if doing all the rooms were cost prohibitive. Kudos to the installers. On day two of the installation and day three of installation they noticed huge color variances that did not match what was sent nor what we were trying to match. On day two installers went back to get new materials since this was not a batch materials mistake. Same problem continued on day three and the installer supervisor comes to look at the issue.

All the contractors that came out were very efficient, but I had a problem with Empire getting people here when they were supposed to be here. I waited for somebody to come out for estimates and somebody told me they had a flat tire after I called the next day. Empire wasn't all that great, but I had a good price and I'm very happy with my flooring. The guy who laid the linoleum was by himself, and he did a fantastic job. I had trouble understanding the three people who came out and laid the carpet, but they also did a fantastic job.

We're putting our home on the market and needed to make sure we had brand new carpet. I did some online shopping and found that Empire was able to install carpet in the timeframe that I was needing as well as within the price range that I wanted. Also, we're in Waco and though there are smaller companies that are able to do carpet install, most of them have to come out of the city to do that.

In 2018, we hired Empire Today to install a carpet in a large, 2-room basement area of the empty home we’d just purchased. The installers charged us $600 for new padding, but never installed the padding. They put new carpet over the old padding and kept our money. We discovered this the following winter, when water damage forced us to pull up a small section of the new carpet. Empire informed us that the entire carpet needed to be replaced if we wanted to keep our warranty. This was a huge problem because the basement was now fully-furnished and contained over $50,000 of fragile electronic equipment which would have to be moved. After a fight, Empire agreed to do the re-installation for free.

We contacted Empire for a quote for carpet and was met a few days buy a salesman whom gave a 15 dissertation on the company high standards and great customer service. Well we bought the carpet and no one showed up on the install date (missed a day from work). After many calls and lots of voice calls another day was given for 1st install of the day given by the general manager. Again no show. After hours of waiting finally got a call from the installation person saying they were in the way 10am.. Almost 3 PM they show up. 630 finish.. Save your self the hassle and choice a different company.

My grandson who works for Empire is happy doing what he was doing and so I decided I'm gonna give it a try. I asked him to come and show me some samples of kitchen stuff for the kitchen floor. He did that and I picked out something I wanted. Within a couple of weeks, someone came out and installed carpet in our foyer. It's absolutely beautiful and we have gotten nothing but compliments. I love the design and it makes our kitchen look bigger. I'm very happy with it and we'll call Empire again when we wanna have something done upstairs. I would also recommend them to a friend. In fact, our neighbor next door had Empire do her family room about four years ago. She had me come over and look at it. I like it and the way it looked. That was also a deciding factor for me because she was happy with it.

Empire Today put down the original floor and I had to have a little more flooring to it because we moved some stuff out of there. So, it was just a little quick patch job they did. We got vinyl tiles and it worked out good because there was a minimum amount I could get to have them come out and do it. Everybody at Empire Today were all very professional, knew what they were doing and took care of it. I didn’t have them that long. They boop, boop, done, and choo, out of there.

I was given a 2 hour window for my initial appointment. No one showed up or called me. I previously had received an email confirmation of the day and time. Obviously, I will be choosing another company to do my flooring installation.

Empire Today installed laminate flooring throughout my whole house except for my master bedroom. I love that it makes the whole house look different. But when it came down to a spot on our hallway, we didn't want them to put a door thing because there wasn't a door there. We wanted to continue the way and they gave us all kinds of excuses why they couldn't do it. In the end, it affected the look. Although they didn't do what I asked them to do, I would still recommend them because they did a wonderful job on the floor.

A lady rep from Empire came and showed me patterns of what they had. I was very impressed and so I took it from there. We had hardwood and carpet and we are pleased with the quality and the appearance. I like the hardwood and I've gotten a lot of compliments from people who have come in since I had it installed. They were talking about how well it looked. Also, the installers did a wonderful job and I really appreciate how they did it. I'm completely happy with Empire. I would recommend them to anyone interested in getting some flooring.

We have Empire Today carpeting at our family room by recommendation of our neighbor. We were impressed with the salesman that came out and laid it all for us and gave us everything we needed to know. It was a slam dunk thing. We had a bedroom that had existing carpeting and they matched it, as far as we’re concerned, perfectly. I expected to have to vacuum right after, but then they had all that done. In fact, we were so pleased with the two installers that we gave them a tip. We were completely satisfied.

Updated on 06/29/2019: I'm writing this as a follow up to my last review about this company. When I posted the last review two weeks ago, stating the deficient workmanship and horrible customer service, they immediately called my wife, offering to review the problem and told her someone would contact her to resolve the issue. But, just as I figured, this was just another attempt to try and pacify us into letting this go so they could "sweep in under the rug". So, as a dedicated consumer and responsible business owner, I've decided keep posting updates and let the public know if this company actually cares about their customers and follows up with their projects.

The company was a no show no call for my scheduled appointment. I followed up with emails during and after the appointment time and received no response from Alex ** the Customer Service Representative. I am moving ahead with another vendor and will not consider Empire for any future work.

The installers were the best part of Empire's deal and I was very pleased. They were clean and they did a beautiful job. They also helped with the house back in Florida. Everything was very good.

I had Empire do carpeting and laminate floor in my two bedrooms, loft, and two staircases - one staircase going to the loft and one staircase coming up into the townhouse. This was a couple of weeks ago. The carpet is called Moonbeam and it's lovely carpeting. The quality is very good. However, I just got a total bill and did not get a breakdown. I called Empire and they told me they don't give breakdowns. Not giving a breakdown to me means maybe they took the rest home. A guy wanted to take the leftover material from the loft and I said to him I wanted that. I paid for it.

Empire Today recently took care of the carpeting in our bedroom. Every room in my house, I had Empire carpeting in it. I like the colors. In the bedroom that I just did, it’s multi-colored. It’s a Berber carpet. It’s like brown and a little bit of gray and blue. It’s a nice carpet.

I saw a coupon for 75% off and have seen commercials about Empire. I was looking to do laminate in 2 rooms, which was advertised as part of the 75% deal, as long as I schedule free estimate on that day. I scheduled my estimate for 6/11 between 5pm-7pm. Mind you in preparation it says to clear your rooms, so I did just that. 7:11pm, no one showed up, so I called and the customer service lady said, "oh yeah well there were no sales representatives available for that time". Ok, so why did I get a confirmation email of my appointment being confirmed and on top of why did no one notify me about a schedule conflict? She asked if I wanted to reschedule my appointment and for a second I thought, hmm this is not a good sign.

By far the worst company to deal with and this is why. I have them doing a huge job in my newly purchased home which is an older house. It was $15,000+ in work and this is how they handled the job. I had my carpets installed last week and it went fine but I’ve noticed that there are tacks that I can still feel when I’m walking on the carpet. The big major issue that I’m having today is at the time of my install they were doing vinyl flooring in the kitchen and bathroom and hardwood flooring in my living room. They started in the kitchen/laundry room area (thank god) and ripped up the carpet that was in there and began to rip up the linoleum flooring and noticed there was a small section of rotting on the subflooring.

I scheduled in home consultation via internet on June 10th, picking from their available time slots. I selected 7PM-9PM window because of my work schedule. I called after I scheduled the appointment to verify they received it in their system, which they confirmed. On June 11th I waited at my home during the scheduled time and as of 9:10 pm no one called nor showed. COMPLETE WASTE OF TIME! When I called customer service to cancel I told them I was canceling because of no call no show and the rep said sorry and thanks.

The installers from Empire Today did a fabulous job and they were phenomenal. The workmanship was perfect so, I'm extremely pleased with that. But I have to call customer service. When the contract that I signed was sent, there were no prices next to each room. It was just the total. There was a special going on at that time. That was one room for full price or regular price and each subsequent room was $50. Those are now installed but six rooms of carpet and pad was almost $6,500. I should have had the salesman explain that to me. I'm single and I do this by myself all the time. I don't know why I didn’t question it and I said okay. He at one point said that I was saving $4,000. Two carpets, three bedrooms, a very small family room, living room and a hall would have been over $10,000.

We had carpet installed by Empire Today. I found an economical solution with a good, quality carpet with Empire. The guy who installed it was really knowledgeable and he did a great job. Everything was on-time. They did the work. It was really neat and clean. The floor just suits my family.

Our carpet was installed and looked good when new. Unfortunately after only 3 months of use it showed serious signs of wear. We had it cleaned by Stanley steamer twice Hoping that would help but it did not. When contacting the warranty department they have been useless and are not honoring their warranty. I have called several times but they do not call back.

We contracted with Empire for carpeting the upstairs and staircase of my two-story residence. The pushy saleswoman appears and attempts to sell top the line carpeting that not only repels pet stains, but I think goes out and gets you a better trained pet. She tells us, "oh, you'll save a lot money." Yes, saving a lot of money is twice what we told her we could spend. We end up with the carpeting we can afford when I threaten to throw her out of the house. Fast forward a couple of weeks later, the carpeters appear an hour late (yes, they phoned) and tell me the estimator was not only four-feet short on the room sizes, but neglected to include the stairs listed as "other" on our contract -- not stairs. Was this her first day on the job?

The cost of Empire Today was a little less than other places. I had them install carpet in my house. They did a good job and I'm highly satisfied. It's been a month and a half and the carpet is holding up pretty well.

Give Empire a shot, have the salesperson come to the house with the samples of carpet and go with them. I used them before, in my other house, and I was very pleased with the quality that I got. This time, I got a carpet in a sandalwood color installed, wall-to-wall, in the living room, the stairs, the two rooms upstairs and my master bedroom. It was $3,000 but I feel like I got my money for it. The carpet was wonderful. The fellows did a bang-up job. I would recommend that Empire give them a raise. They are really good, very hard workers. They arrived early in the day. They were here at my house by about 8 o'clock and they did not finish until it was after 4:00. They were neat, clean and organized. They even helped me with organizing my stuff. They were also very efficient, very nice and extremely polite. They're not even diamonds in the rough. They're diamonds.

I was able to get an appointment when I wanted. The tech knew his stuff and did an awesome job with pricing and discounts. The installers were friendly and professional. My new floors look great! I would recommend Empire to anyone looking for flooring. You get the most bang for your buck.

We had two products installed by Empire Today. One was a vinyl tile and that’s in the family room and kitchen. That job we’re very satisfied with. We also had carpet replaced in our bedroom but the carpet is cheap. It’s not the quality we were looking for and I’ve told Lawrence, our sales guy, that. One guy came to install that carpet all by himself. I had to help him move the furniture out of the room, and that’s not what Lawrence said was gonna happen. Lawrence said they would come, move the furniture out of the room, put the carpet and move the furniture back in the room. That didn’t happen.

I had Empire install carpet all over my home except for the kitchen. I love the quality of the carpet and the plushness of it. Also, the rep was very knowledgeable and the installers were very respectful and helpful as far as doing the job in a very timely manner. I was very pleased. I was so satisfied with my experience so I was telling other people about Empire.

The guy who installed vinyl in my bathroom called someone to give them our credit card info for approval. A week later I'm informed of a fraudulent charge on my credit card. A charge of $195.00 at Rock Auto in Milwaukee, WI. I spoke with Adam at RockAuto, he said the product ordered was sent to Delaware.

I've used Empire Today about three times now and they're great. I had them install carpet for our downstairs living area and office, the whole upstairs, the bedroom and the stairway. It's black and white, but it makes it look kind of gray-white. It's like salt and pepper and it's perfect. Also, I like their reps. They show up one time and they got the job done.

I had Empire install lamination on the floors of my home. Their rep was very good. He explained everything and showed everything. He wasn’t pushy and left it up to us. Thus far, I love my flooring and everything has been fine.

Wife and I called in the morning and set an appointment to receive a quote later in the day between 3-5. By 4:45, my wife calls and the indicate that the appointment was cancelled due to a scheduling conflict (never called to let us know). The individual on the phone offered us 50 dollars off to reschedule at that second but we refused. If we are coming into issues right at the beginning, the assumption is that we will run into more down the road.

This was our second time using Empire and just like the first did not disappoint. Salesperson was excellent. Great product knowledge. Helped us identify what type of carpet we would like, made excellent recommendations, and made sure all discounts were applied. Installation was timely and done very professionally. No complaints.

Workers very professional did a great job cleaning up after job was completed they also did a great job putting furniture back in place. The guys were friendly, polite and helpful. I have used Empire before and I will highly recommend this company to friends and family.

I'm very pleased with Empire. I chose their product because of how quickly they could install. They installed carpet in my basement and everybody came on time. They did what they said that they would do. One of the things I really like with getting the payment is I got the total price and that's exactly what it cost.

I had wood in the kitchen floor and carpet in the hallway done by Empire Today. The salesman, that came to my house, was the best. And the installation team was prompt and they finished on time. Everything went very well.

Installation of flooring was done in less than a few hours however my step with flooring is damaged and I have called 5 times to get it fixed. I even spoke with the gentlemen who sold us the flooring and assured me that I would be receiving a call to get it fixed. My floor was done 3 weeks ago and I have still yet to receive an email or phone call to get my flooring on my step fixed.

First off they're overpriced for the product they offer. Secondly they use outside contractors to install their products that can careless about what condition they leave your home in. I'm not sure if they are even licensed. One of my appliances was damaged with a sharp object and I was told, "Will give you a hundred dollars for the damage that we're not admitting to because you can't prove they did it plus the contractors said it was already there." Like they really going to tell the truth! Still waiting for this nightmare to be over, they brought out the wrong carpet for my master bedroom. Since we had to clear out the room we have been sleeping on the floor for a week now!

TLDR: Bad products, even worse customer service. Shop at Home Depot or Lowe's. You might pay a tad bit more, but at least you'll get good customer service. Long Version: I replaced my 6+ yr old carpet with new carpet from Empire in September 2018. I told the sales rep I have kids, pets, and needed a high traffic carpet with a good warranty. He sold me a product and told me it had a 10 yr warranty that would cover high traffic, stains, etc., and would be replaced for free.

They were friendly sales team, multiple choices to pick from and they got our project completed in a fast manner!! A++, would recommend them to others. Installation crew was really nice and tear out and installation of new carpet was done in one day.!!!

The installation was quick. They did their job and the flooring looks great. The installers were kind and explained what they were doing. The sent out a quality manager to make sure that everything was going the way it should be.

We had Empire Today install a carpet and some linoleum in the kitchen. They took a little bit longer than they anticipated. They put the floor in the kitchen and they had to raise it up a quarter-inch with quarter-inch plywood, so the molding that went around the baseboards doesn’t meet up anymore. It’s a quarter-inch off and we’re still trying to get it rectified. Still, we like the colors of both the carpet and the new floor in the kitchen. The cost compares fairly well with the quality and we're happy with that. We got a thicker carpet pad in the living room. So, my wife is pleased with that. The experience went smoothly and everything went fairly well.

I had my old carpet and laminate flooring removed, and LVP placed in the upstairs and part of downstairs. There was some issues with my subflooring upstairs, so after some calls to the company, and the salesman, the installer got the go ahead to lay new plywood, and then the flooring. Downstairs, my kitchen, foyer, and bathroom/washer/dryer hallway could not be done because the ceramic tile take-up was going to be a big problem! So no new flooring there, plus no labor for the tile removal, and moving of all the appliances. My salesman, over the phone, told me the company would owe me money because of the difference from what didn't get done, to the plywood subfloor getting laid.

We had carpet installed by Empire Today on the stairs. The flooring is good and it has met our expectations. My wife likes the thickness of it. The installation team did a good job as well. They were friendly and were very quick.

About five years ago, the living room and the master bedroom had carpets from Empire Today, and my carpets still look good. Outside of a couple of times, I’ve had somebody come in and stretch it because hard carpets ripple once in a while. This is the second time that we bought carpets from Empire Today and everything was wonderful. I had the Berber carpet put in the computer room and the spare bedroom. I thought the young people came to do paperwork but they came to lay the carpets. When they came in, they were very sweet and they were very considerate. They did a professional job. They moved all the furniture out of the rooms and it was great. They even fixed a futon. I had it down flat because it wouldn’t go up for me, but they put it in a couch position for me and that was wonderful.

They were great to work with. My only complaint is that the $50 per additional room and wasn't exactly accurate. I guess I need to read the small print at the bottom of commercials a little better. Regardless, I got what I needed and quick.

Job was never completed. Now that the molding and thresholds are installed work looks completed and gives a much better appearance. I can accept the work but in my opinion I think underlayment should of been applied to raise the floor higher to match existing floor.

I have nothing but praise for our carpet removal and replacement! The sales associate, Steve, made us confident in our choices. Our installer, Herber, made sure everything was perfect. Both were very professional and personable; they made this an easy process. We will definitely use Empire again!

We had our entire house carpeted as replacement. The install crew was very good and did a great job!! They were very professional and quick for the size job it was. I would recommend them to anyone. Great workmanship in all areas.

There were a few things that were not absolutely what I ordered. They made it very fair and refunded me. I certainly will tell everyone I know to use this company. They do a good job. I will be calling them again.

Outstanding customer service, they were unable to meet the original schedule time for the measurements, but this is where they made the difference. The manager who normally does not come out and do measurements came to my house apologized for the delay and it was his professionalism along with friendless manner that made the difference. Micheal ** was everything you want your business to represent. The installers were just as nice very accommodating and kind.

Carpet and vinyl plank. The salesperson was excellent and very helpful. The price was comparable and less than any other I viewed. It was a two day installation and both crews were very professional. I would gladly use and recommend Empire to all my friends and family.

The installers were on time, worked hard and made the floor look good. The color did not match the sample shown at the time of the order. The name on the box did match the one I selected. It was much darker than I thought it would be. Had I known I would have picked another color. Time was an issue for me, so I accepted what they brought. I picked grey and it is definitely brown. I would still recommend Empire to others, but would be should that I mentioned the color difference. I have used Empire in the past and have always been pleased with the products they gave me. This also contributed to the color acceptance.

The installers were very polite and personable. They were professional and were patient and eager to answer all of our questions. We enjoyed talking with them and they never acted bothered by our many questions. They worked very diligently and did a great job with the clean up.

My installation of Laminate Flooring was confirmed as One-Day event. The installer arrived at 10am, not 8am. At this point a 2nd day was required. The 2nd day, the manager called stating materials were not available to finish the job. At this point a 3rd day was required. This meant, I was forced to miss 3 days of work! The work left my house dusty and dirty. The installers had a broom to sweep the larger items but nothing to clean the New Floors! I can't imagine anyone accepting anything new, dusty and dirty. In addition, everything in the replaced areas have residual dirt and dust from the work performed. It is beyond me that the installers are not equipped with cloths to cover furniture and such, to protect the customer's items! This is unacceptable.

I was very happy that the company took my complaint seriously and sent the same team out to change the moulding around our fireplace. White was too out there. They quickly changed the moulding to match the laminate flooring. It looks more natural now. I am very pleased with everything now.

I got flooring and curtains from Empire Today and their salesperson was good and professional. The whole thing went smooth from the beginning, when the guy came in here to check it out. The workers are pretty good, so far. They were a little bit late, but I understand that they come in from a different town. But besides that, overall, it went real good. They picked up all the trash, cleaned up the flooring, and I was satisfied.

My wife wanted the carpet gone. She wanted the flooring. I got three different flooring companies in and decided to go with Empire. I priced it out and decided I didn’t wanna do it. It was quality and thicker material that was water-resistant and somewhat scratch-resistant. We have five dogs so that was our biggest concern. The salesman was knowledgeable and easygoing. There was no pressure there. The installers showed up when they said they were gonna show up and did a good job installing it. There was one issue we pointed out and they fixed it right away. All in all, it was a good experience.

Empire Today could service me at the time I wanted to be serviced. I had a three-week wait or more in other places but with Empire, everything was in before a week was up from the time I ordered. I had laminate put in the dining room and kitchen. I also had carpeting put in the living room, hallway, two bedrooms and a stairway. Plus the steps of another stairway going down. The man who came to show us his stuff was very pleasant and talked about all the different things and options. The gentlemen who came to do the laminate floor were very nice as well as the carpeting guys. Everybody did a good job and I would recommend Empire to people. I'm happy with the service and the quality of things that I got.

I liked the fact that there were different levels of financing with Empire Today. The associate was able to put me in a good payment plan with the carpet that I liked. The carpet is nice and soft and I liked that I can rub my feet to it.

My son was killed in a car accident in 2018. Empire in Phx Az refused to refund his deposit. We have death certificate and interview on NBC news in Phoenix Arizona. They were very cold about the whole deal.

Poorly done installation and unprofessional third party crew. We scheduled a new carpet installation to finish our newly renovated third floor space as well as to replace carpet on our second floor. The sale experience was fine and even rescheduling our install was never an issue. The problems began with the third party installation crew Empire sent to our home. First, they arrived, thrust a 1inch x 1inch sample in my face, and asked me to verify if it was correct. Then, I was required to pay the full balance up front before the install began. In my experience with any professional home service, you are never required to purchase the full amount until you verify the job has been done correctly. This should have been a red flag.

Empire Today and the people they have are great. They called when they were on their way, and their time was great as well. They moved and took furniture out of the house, put the carpeting in and cleaned up after themselves. They were clean and very pleasant to talk to. They were very nice, and they worked hard too. I will refer them to anybody I know.

I had tiles installed in my laundry room and bathroom by Empire Today. I also had them install carpeting in the living and dining rooms of my place. For the tiling, it took three to four hours and I was not pleased with the installers at all. They came in and, to me, they had an attitude that they didn’t want this job. They started saying what they could not do and talked about asbestos, and it was on the concrete floor. So I couldn’t understand that. Still, the finished product looked good.

I had other brands of flooring before. but I wasn't satisfied. So, I had Empire Today come, remove the old flooring and replace it. I had luxury laminate installed on the entire downstairs of my home by them. At the time, I was having other things going on as I was having my cabinets done in my kitchen. Still, the installer was willing to come back after the cabinets were installed to put my shoe molding down. Additionally, I liked their price, professionalism as well as the durability of their product. If I wasn't satisfied, I could come back to them and they would correct the issue.

I like the carpet that Empire Today put down in my den. The gentleman that did the work was very polite, and he explained exactly what he was gonna do. And he did his job, cleaned up his mess, and was out of here. For what I got, there's nothing wrong with the carpet. I had a good experience and we'll get more carpet from them.

Do not buy carpeting from Empire Today. We purchased our carpet in Nov 2017. It is now June 2019. We purchased the more expensive type carpet with the best pad. Sad to say the carpet is inferior. I wanted a carpet like I had which did not crush. I was told this is the carpet to buy. It is always showing any footprints immediately. Even my 10 lb dog's footprint is visible wherever she walks. This is immediately after I vacuum. When the person that called me after we had the carpet for 2 months I complained to them that it is horrible and shows every time you walk on it. I was told that would disappear after a few vacuums.

We replaced two rooms with wonderful carpet and one room with manufactured wood flooring. The crew was top notch for both. They all had many years of experience and this was quite apparent. One of them was quite the artist by replacing carpet with wood in our somewhat small pantry. He did such a great job with that. They all ver very professional and we are totally satisfied with the outcome. I have already recommended your company to two of my friend and to my son. I want to thank them all.

Very pleased with the professionalism of all involved, including sales rep, tile installers, carpet layers, and customer service. I am pleased with the process and the final results. The products are name brand and what you could find most anywhere. I would recommend the entire team.

I got wooden blinds that matched the cabinets for the laundry room and the kitchen. I got the two sets of vertical blinds. I also got a full shade that you pull and they bunch up in the bedroom. I got shades for the living room as well, but they just pull up by a cord. They go straight up. The actual purchasing experience was good. When I called the 1800 number, they scheduled somebody to come out and do the measurements and make selections.

I had a vinyl floor installed by Empire Today in a basement apartment's living room. The installers they sent were great. I like the flooring and it checked all the boxes I wanted. It is easy to clean, stain-resistant, functional and waterproof. Plus, the color is great. It gives a great look to the apartment.

Empire Today's service was excellent. I've already recommended them to my son and to a neighbor lady. I had called around and I'd had other people out. I chose Empire Today because I liked the quality of the tile and the way it was put together. Other people wanted to just straight tile it. But these young men from Empire Today were good enough to stagger it and that's what I wanted. My husband was a contractor for the State of Florida for 25 years and I've helped put down tile and hardwood flooring so I know how it needs to be done.

Empire Today was able to come in my home, measure, and install a day and a half later. They did something speedy. I had a carpet installed in my basement and a bedroom upstairs and they were there about four hours. They were perfectly fine. The cost was reasonable and the quality was good too.

Empire Today refused to follow ANY of the Mohawk Revwood installation instructions by their crew. The floor has been nailed down in over 20 places in a 200 sq. ft. area, they put trim nails to hold down the floor in the kitchen and hall of the center of both places. The floor cant expand and contract and the floor has no gap or spacing at the bottom trim. They have cut all door trim 3/8 in. above the floor in the whole house. They have damaged my oak cabinets in the kitchen and missed up all of the newly painted base trim. There is a lot more I could tell you but seeing for yourself is the REAL NIGHTMARE. No one would believe all of the damage that has been done. The installers even swept all of the debris into my A/C vents and it will cost $900.00 to get it cleaned out. God Help Me!!!

I am writing this letter as support for my complaint and dissatisfaction with the services and product I received from Empire Today carpeting. I reached out to Empire Today numerous times to let them know my carpet was fraying, loose, and some of the areas where they use sharp nails to secure the carpet to the floor were exposed and caused small injuries to my feet. Before submitting my complaint for the above issues, I contacted Empire to let them know how terrible of a job the technicians did when installing my carpet. They came unprepared and were not able to complete all projects, and left a mess when finished installing my carpet.

Other than the transition pieces coming up we are happy. This is our third time using your company. And we would again. And have told all our family that we love the job and product used. Thank you for fixing our complaints as fast as you did.

I am a repeat customer with Empire in 2 different states, with multiple different reps. My most recent experience was no different. Easy to order, easy to schedule. The financing makes it easy to take on any size project, and the installation is quick and professional. Happy 3 times over.

Had to come back and nail down some of the quarter round and stretch and retouch the carpet after three days. The quarter round were laid, but not nail down. This were the third time the install were there. The first two guy did and out standard job. The second two guy show up after 5 PM and did not leave my home until around 1130 PM. These are the same guy they return the third time tow completed the job three week later.

We wanted somebody to be able to come out fast, do a good job, and has some long experience with flooring, so we went with Empire Today. The cost is a little bit on the higher-end price, but the quality is better. We went with quality over cost. But they brought a different color of flooring which was what we initially chose. I called their guy to make a change in the color, which he said he did, but the work order didn’t fall through. So, when the guy came out, they have grabbed the previous color and not the one that I made the updates on. I was definitely not happy there. But the guys that came out and did the work were super friendly. I was kind of not the friendliest, but they kept calm, they were really professional, and they solved it all.

Empire Today's advertisement says one thing, but then when you get the salesman in your home, it's a whole different ball game. You gotta go back and forth with him as far as the prices. The sales rep came in and did the measurement, and he was like, "It's gonna cost you close to $7,300." I told him, "I don't wanna waste your time. You can leave now 'cause I am not giving you that kind of money." Then he said, "Let me call back to the office, and see what we can do." So, we kept going back and forth. He wanted to give me the laminate for a very high price, and I told him it wasn't gonna work. I ended up getting what I wanted. The floors are great and the workers that came in and did the job were excellent. They didn't lounge around. They didn't even take a break as far as lunch. But the salesmen need to be honest. I felt like they were cheating.

We had a carpet done in the whole house, including all the bedrooms, a family room, two sets of stairs and hallways. My dad is thinking about moving in a couple of years, so the purchase was more for the look and the price. Empire was very fast. They thought it was gonna be two days but it was only one day, which was good for my dad ‘cause he’s a widow and it’s easier for him to not have everybody in the house for two days straight.

I had carpeting and flooring installed in the living room and kitchen in my home. I was gonna try and do it myself, and it would've been cheaper but I decided it would be quicker if Empire Today came and did it. I saw them in a television ad and their quality made me decide on them. The installers came in the morning and they were out of here by the afternoon. I liked the speed in which they got it done. They did a good job and met my expectations.

I have already filled out a survey - copied and pasted below. While I did get a call, when I tried to call back I was hung up on. When I tried again I was told I was going to be 'put in line' for a callback. That Never happened. Can someone call me with a direct number so that we can discuss the issues and questions we have?

Let me first start by saying that we are a private doctors office in Manhattan who used Empire 6 years ago with excellent results which is why we went back to them to replace our existing carpets. This experience has been horrible. The salesperson came out and measured and asked for a 50% deposit right away which they received. After a week and not hearing anything from them, I reached out to the salesperson by email twice and both times received no response. I called Empire's 800 number which took them a while to even find my order. After a lot of back and forths I was finally able to schedule installation for a Saturday as we have office hours Monday through Friday.

Our experience with the installation team that we dealt with, is what made our experience above and beyond our expectation. That team of installers impressed us so much the first time, we made sure we requested that same team to finish the last two rooms. Also, the followup call we received after the completion of the job.

I want to thank the Empire salesman and the installers of my new kitchen and bathroom floors. They had to remove Pergo-type flooring in both rooms, custom cut the vinyl and replace all molding. They were professional, answered questions and checked w/ me about the quality of the installation and cleaned up I really appreciated it. Annette **

We had wood floors installed by Empire Today. It was in a couple of areas in our home. It’s a big area, and we have it sectioned out to a little dining area and a little reading area. I considered other brands and there wasn’t too much of a difference with the cost at all. I thought there would be a difference but there wasn’t, and Empire was the last estimate we had, and they were around the same price. We just went on and took Empire.

I used Empire Today about 15 years ago and I had a good experience. I used them again about 8 years ago. Seeing that they install the next day or so and I’ve always had good work with them, I thought to use them before I even could think of anybody else. I purchased a carpet for my family room to replace an old carpet that they also previously installed.

I love everything about the vinyl, laminate, and carpet through my whole house that I got from Empire Today. The flooring has fully met my expectations. And the installers were magnificent. They were very nice, courteous, friendly, and fast. I liked Empire's accountability. I knew if I had a problem, they would fix it.

Empire was a referral from one of their prior customers. We bought a carpet and the sales and customer service experience was very smooth. The installers helped us out and made the corners and entry areas look very nice and professional. They put it in the stairs and in one living area of our home. It took them approximately three hours to complete the job. The new flooring has been fantastic.

From the initial sales meeting to installation process was simple, price was exactly what I expected and installation was quick and on time. The sales associate knew exactly what I was looking for and did not try to upsell me, replacing carpet to ready home for sale. I worked in carpet industry before so I knew what the cost should be and it was in the nose.

One of the best experiences I have had from purchase through installation. Mr. ** was very helpful and knowledgeable. The three men who did the installation could not have worked harder, been more polite, or done a better job. They cleaned up the site completely and worked all day with a very short lunch break. Thank you!

I was gonna go with a private contractor but I based it on the cost. I had Empire install throughout the whole home a carpet and two different types of laminate flooring. One was waterproof and then a regular. Randal, the salesman, came to my home and he was very nice when it came to making the sale. He was a very fast talker. He told me that everything would be installed in one day. I said, “Great,” because the next day then, since I was pushing things back on the other construction on my home, I was gonna have my stepdad come and do the rest of the work on my home. So, I was on a timeline.

We had a kitchen floor installed with the linoleum squares and then we had our living room done with carpet. When we called Empire, they pretty much fulfilled all of our needs and the cost was acceptable. That's why we didn’t really shop around that much and I would recommend them highly. It was a job well done, and it was professional and courteous.

Empire Today did a very good job installing carpet upstairs, in all of our bedrooms and in our loft area. The carpet's stain resistance is good. We also got a quote from Home Depot. The quality was similar, but Empire Today's price was lower. Plus, their sales rep was very nice, knowledgeable, and extremely helpful.

My experience with Empire Today is great! I considered purchasing with other companies but I decided to go with Empire because of their timeline. They were able to install the carpet quickly. The sales rep was really wonderful and very helpful. He helped me choose the right carpeting. The guys who did the installation were great also. They worked hard so I’m very happy with them. I love the new frieze carpet in the bedroom. It’s perfect. I would highly recommend Empire.

Everyone from Empire Today was nice, friendly and they met our expectations. We had them install carpet in three bedrooms in our home. We spoke to two other carpet companies, but we liked the special carpet that Empire only has. They have their own brand of carpet that has a special padding on the bottom, and that was what I really liked. That was what sold me together with the price.

Very professional. Loved working with all involved in the process. It was a great experience and I will recommended to everyone I know who wants new flooring or blinds. I can’t say enough about how I was treated. Everyone worked together. The installers did a wonderful job put my furniture where I wanted even though I rearranged it and took care when moving it.

Sales experiences was good. From there everything went down hill. From the install till they came back to redo the seams. I'm still touching up baseboard and wall from the carpet install and seam redo. Customer service from the office was good also.

Ordered high end carpet and high end, spill-proof padding. Installed: High end carpet, economy padding. Initial resolution was to have me (customer) remove everything from the rooms so the installer could replace the padding with what was ordered, or offered to refund me the supposed difference in padding cost, which somehow amounted to just over $100 (which seemed a bit off). Then I learned that my buddy (who was also getting Empire carpet based on my recommendation) had the same thing happen to him. I've since learned that this is a common scam with Empire and their contracted installers. So then you have to deal with customer service to try and resolve your issue, which is like dealing with Comcast. They frustrate you until you give up. Good thing I'm stubborn, I guess.

We had the Berber carpet replaced in our family room, and the stairs on a Friday. They weren’t able to do the work, when it was supposed to be done on the scheduled day, because there was a tear in the middle of the replacement carpet, and there wasn’t enough carpet for the stairs. Nevertheless, when they returned to do the job on the following, Monday, it was done well and professionally. I will use Empire again and again, each time. Thank you for a job, well done.

We had a terrible experience with another big box store and in a panic reached out to Empire. The turnaround was 48 hours and from start to finish, we had an exceptional experience. We paid more compared to our other quote, but it was well worth it considering the turnaround time and relief that the product and work was going to be completed in the expected timeframe.

Salesmen showed up on time and had a ton of samples (did not bring them in). He took measurements of the area quickly and accurately (I ballparked it before). We then talked about what I was looking for so he could bring in some specific samples. He showed me what was on their big sale, not what I wanted. We went through about 12 panels of samples, that he narrowed down just to me. He was very animate that I tell him what I thought, helped the process. I found 2 I really like then we talked about price. He worked with me very well on coming together on a price. The installation was scheduled for 4 days later 850 sq ft. The local contractors they hired were very friendly and had it done in about 5.5 hours from tear out to clean up. Answering any questions I had along the way. Only thing I found later was they chipped a lot of my freshly painted walls. Had carpet for few weeks now and love it.

Scheduling was a mess. Came down one day without the correct amount of carpet. Had to be rescheduled 3 times. Had to take multiple vacation days to get carpet in. Installers were great! Fast and hardworking. Sales guy was great too.

Not only was the $17,000 estimate to put in laminate flooring in my small house of 1200 sq feet but after the guy who came measured the house we noticed a few days later that a ring was taken from our safe. Crooks in every way.

The installation crew was fantastic! They were on time and cleaned up upon completion. It was a very pleasant experience! From my first phone call to order the carpet, to the measuring and finally the installation, the entire process was easy and professionally handled.

The experience was excellent. The workers came in, explained what they would do and got right to work. Halfway through the day the manager/coordinator walked right through my door and introduced himself. He asked how everything was going and it was wonderful. He told me I could contact him if needed- well I tried to contact him about 15 minutes after the guys finished (because they forgot something minor) and he didn't answer and I haven't heard from him since. Called customer service more than once for what I needed. I found out that the service is much better before you buy!

Was very happy with the services/ installers. They were very professional although there was a misunderstanding with the contract. After the job was completed about 2 days later I founded 2 raised spots, I placed a heavy object on these areas, but it still looks like it is raised a little.

It took forever to get the "micro measurements" scheduled for the blinds. I would call the company contracted to the work and they would not call me back promptly. When the guy finally did come out, it took less than 5 minutes, so I'm not sure this was even needed. He was very polite. Now I just have to wait for the actual blinds. The floor has been in over a month and we love it.

Install LVP flooring - Great experience. The representative who came to measure and show the samples was very knowledgeable. I was given many options to help me decide on the product that is best for me. The installation crew was efficient and made for a great experience. Everything looks fantastic. I am very pleased with my new floors.

Second time using Empire Today. Sales was easy and they suggested colors I wouldn’t have thought about. Ended up with that flooring and couldn’t be happier with the choices. The crew was exceptional and very pleasant. They did a great job! Love our new floors! Will be doing the downstairs very soon!

Salesman was knowledgeable and not pushy. Installers were hardworking but did not arrive until after 10 AM either day. They worked until after 10 PM the second day. Other than the late work day I have no complaints since the installer promised a two day installation and stuck to his word. Flooring appears to be of good quality and the installer did good work.

A job well done. Unfortunately somewhere along the way we ended up short on carpet and had to delay completion for a couple of days. A bit inconvenient but worked out in the end. I must say the carpet and padding are good quality and a great value!

If I could give this zero stars I would. I was first told that my floors would be installed on a Tuesday. This was then moved to that Thursday. When Thursday came around the crew didn’t show up until 4pm. They told me they couldn’t do my bathroom floor because they couldn’t remove the toilet. Even though it was in the contract. I had to call to reschedule. I was told they’d send someone out the next day.

Nine years ago, Empire Today did my living room but then they had to do it three times because they kept bringing the wrong carpet. The most recent time they came in, I wasn't really happy with the salesman. I felt like he didn’t tell me about certain promotions that were going on. Though he told me I was a repeat customer, called the manager and gave me a break, I paid top-dollar for their good carpet with the 30-year warranty card. Still, their installers were perfect. They were courteous and really professional through everything that they did. They kept everything clean even if I told them not to worry about it. Also, I'm impressed with their new carpet. It's so thick. I went to Home Depot and Bob’s Carpet Mart to try and compare the density and the thickness of the carpet from Empire and they really didn’t have anything to compare it. I'm 100% happy.

Empire Today installed carpet in our two bedrooms and in a living room. It looks good. Empire's salesman was courteous, and the installation team did a good job.

I saw an Empire Today commercial and I wanted to try it. I had them install vinyl flooring upstairs and tiles. The installation was excellent. It came out nicely. I’ve had it for a month and there has not been a problem. The sales representative was friendly. Everything was great and I would use Empire Today again.

Carpet and Vynl Flooring - The price was right in line with my budget. The crews were very fast and did a great job. The property was vacant but the quality was great. I will definitely be using Empire again and hopefully, they will take on some of my larger projects.

The order process, install appointment time, and the install itself went extremely well. All people involved did an excellent job. The only thing is that I have received a number of call and one email apologizing for not installing on time and missing the appointment, when, in fact, the carpet had been installed five days previous.

The carpet was installed on time and looks great. The installer was polite with small English. Our only problem is that the transition between carpet and tile is very bad with nails protruding and strip badly connected to the floor leaving gaps and metal bent and easy to stumble over.

Our rugs upstairs and hallway & stairs were looking pretty shabby. I seen advertisement of sale. My wife said, "We don't need them." I said, "Let's get a quote. It's free." The young lady that came in, took measurements and start showing options with padding and different rug samples. We wanted something darker for sure and settled on 3 different types. My wife told me no decisions without discussion first. After a quote was given my wife gave me that look and we secured the deal. The person that did the sale was very kind and very professional. She knew the product and we felt gave us a very good price quote. The crew that came in very much took control of the work. They moved dressers and beds and finished the job all in one day. They were professional and very courteous. The rugs look and feel great. Hopefully I will feel the same way in a year. I would definitely recommend Empire for flooring needs.

From start to finish, Empire did a professional job. The installers were polite and respectful of my home and belongings. They arrived on time (at 9:00 am) and didn't leave until the installation was completed and inspected by me (at 7:45 pm). The quality of the work was far better than I had hoped or expected and at a cost substantially lower than the four estimates I received. I would highly recommend Empire.

Empire was responsive and allowed me to change installation several times with little fuss. When finally scheduled, installer was prompt, efficient and cleaned up mess following. Did not nick any of new painted interior in the house we were selling. Would recommend.

Installers arrived on time and were very professional. They moved furniture and then moved it back after installation. They finished in record time!!! The carpet looks beautiful!! I won't hesitate to recommend Empire for someone looking for flooring and carpeting.