Empire Today Reviews

We had carpet installed in a bedroom and the installer was great. I chose to go with a product from Empire Today due to the price.

I was not involved with the installation, transactions, and the work performed as I live out of State. My Family lives in Boardman, Ohio and decided to go with this team of garbage. From the outside carpet installers to the inside padding, cut corners, chipped paint, glue residue, and the questionable contractors hired from another City/County and in my opinion brought in illegally from another country. The damages are done - the agreed upon refund was returned for the outside Carpet damage as recognized by Empire. However, I still question from Day 1 the license for the professionals that work for Empire as Third Party Contractors. I don't think they screen their employees and the install team was very filthy, unprofessional, dirty, and careless in their work. I Was not there but I can just see it in the photos that were taken.

I called Empire Today, they came, and purchasing from them was very easy. They installed carpet in the bedroom, living room, dining room and basement. It was my first time experience with the company, and they did an amazing job. It's been only two months, but the carpet is doing well so far. The cost seems fair. Empire did a good job and they're amazing people. So, it's worth it to call them once.

I purchased new carpet with a lifetime warranty for both our stairwell and formal living room that was the expensive pet stain resistant. Exactly two years later the carpet on the bottom stair had a small hole. I had a family member bring their small dog that urinated in the carpet. After having the carpet professionally cleaned you could still smell the urine. I contacted Empire who had a representative review the carpet (there was a fee of $70). The representative indicated that the carpet should not have torn and the urine resistant pad should have work. Two weeks later, Empire reviewed the complaint, and indicated that the warranty did not cover the hole or the stain/smell. But they would offer a small discount ($200 off) if we chose to replace it. We have no choice but to remove the carpet, but we did not purchase through Empire!!! Buyers beware!!! They DO NOT honor their warranty!!! And the customer service re.

Hard wood floor - tile floor. The installers were superior in their workmanship and courtesy. The men from Georgia (The Country) were honest, respectful of our property, and hard working. They cleaned the work area each day and paid attention to every detail. Empire called to alert us to their arrival and called to be sure we were satisfied. I highly recommend Empire and these particular installers.

Great job. Only one (1) thing wrong, they put in 1/2 round trim on baseboard. That was white instead of wood look. The flooring was natural wood finish planking. Never trim wood look with white. Other than that it went well.

Carpet installation. The salesman that came to the house was very easy to deal with as he didn’t waste our time and was upfront with everything. Very easy transaction and we would recommend to others for sure. Our carpet has zero visible seams and the quality is what we wanted.

I have had nothing but trouble with them. It took me several calls, no joke like 10 + just to get the install dates corrected, get the order corrected. NO ONE would call be back. Escalated 3 times and still no call back from a supervisor. Finally got corporate manager on the phone to get this simple issue fixed. AND then the next day they called me to confirm the install for the wrong day...again. Then the installers aka 1 guy of course can't get the job done in the expected time frame, so he's got to come back to finish it tomorrow.... Not the installers fault that they didn't send enough people... Long story short, take your business elsewhere.

We went with Empire because of the commercials. When I set up the estimate appointment I requested someone not afraid of dogs. The guy they sent, Murray, was not only afraid but he was a jerk. He made rude remarks about our dogs. We wound up in a huge fight & he was thrown out of our house. The 2nd guy they sent was friendly & ok with dogs so we went forward. We did our part, we emptied our house. Parts were outside. When the day arrived, the guy measured, well come to find out the 2nd guy had all measurements & the diagram of the house totally wrong & they were short 5 feet of carpet. We talked to Susan, a manager on a Friday. She asked for a couple days to make it right & she would call me Monday.

Had Empire Today install carpet in my home about 30 days ago and the whole experience was great, from the sales professional to the installers. I then had an accident on the carpet in a room and needed it replaced. This is where the problems began. The local office (Pittsburgh) wouldn’t just reorder the carpet for the room and charge me the same as I had previously paid, they insisted on sending another sales professional to remeasure. I didn’t understand why, but had to wait a week for someone to show up. They measured and set an install date. Installers show up, same ones who did original install (they were great) and immediately told me he doesn't have enough carpet. He remembered a seam needed in room. The paperwork was a foot short on the width of the room, no way to install.

I had laminate flooring installed by Empire Today in the kitchen and the landing at the outside door. I'm pleased with the quality but they missed a spot. I called the rep who set this up and he told me to call Empire. I did but I got no results. It has been at least a month and they haven't gotten back with me.

We love the wood flooring we got from Empire Today. I like the way the installer put it in. He followed procedure and put it in the way it’s supposed to be put in. It was done quickly and I liked how he was a perfectionist. He was very professional. While I should have asked for a larger molding, that can be done in the future. The quality of the flooring is excellent.

I got vinyl planks and carpets from Empire Today. They installed it throughout the whole house and did a wonderful job. It was just costly. When they advertise $50 a room, of course they don’t tell that they’re jacking up their prices of installation. It was still cheaper than what it was gonna cost me somewhere else, yet it’s kinda deceiving how they advertise. I’m smart enough to understand that you don’t get anything for free. And they can say it’s $50 a room after the first room, and there ain’t gonna be $50 a room. I do wish afterwards, that on the paperwork, they had actually laid it out. They didn’t, they just gave a big ballpark number. So, as far as that goes, I wasn’t really happy. But as far as the workmanship, the people coming in, everything, I was happy with.

The salesman, Randy **, visited us in the Inland Empire. He said he would be oversee things. The installers were asked to be careful of the recently painted walls. They not only damaged the walls by putting a hole in it but also attempted to cover it up by filling the hole with silicone and trespassed into our garage and found some paint to paint it over. It was the wrong paint. I reported the concerns and problems and was promised someone would compensate us for our damages and no one ever did. Many empty promises were given. The salesman promised he would be involved but never contacted us to see how the install even went. He mixed us up with another customer and never returned to pick up his samples. Very unprofessional company on many levels.

Let me start by saying I’ll make a long story short. I had spoke to a representative this past Monday. He came over took a look around gave me a quote and I said we would be in touch. That Wednesday (mind you I didn’t have another appointment) I was giving my daughter her bath. Next thing I know the police are in my house standing in the living room yelling to see if anyone is home. I walked downstairs with my daughter soaking wet in my arms totally confused! The police officer went on to say that the representative called 911 because I hadn’t come to answer the door and was scared for my well-being! Are you kidding me? I have never heard or seen such a thing! For a representative to call the police because I didn’t answer my door is totally unacceptable!

Purchasing the flooring from Empire Today was fine, but the installers didn’t get here the first time when they had said they were gonna be here. I called them and complained. They showed up a day later. We were done rearranging the house for them to be here to do this. Other than that, they did a good job installing laminate floorings in our double-wide mobile home. We ended up just installing the floorings on the hallway between three of the bedrooms and two of the bathrooms. I’m just doing it a little bit at a time. As of this time, we got the dining area and the living room. Then I’m planning on doing the closets and the other four bedrooms a little later. My wife and I live here and we’ve mentioned it to people that has come here and seen it, and they've liked what they’ve seen. If the floorings hold up to what Empire Today says it’s gonna be, there will be no problem with it.

Got laminate flooring for our entire house. Installers left a terrible mess in the front yard. Baseboards do not match flooring in several places. When toilet was replaced in master bathroom it leaked...ruining our brand new floor and causing huge water bill. I have contacted Empire numerous times. Get letters with phone numbers to call and no one calls back. I finally got someone scheduled to come out. They never showed up. When I did get them to come out he did half the job. Put more mismatched baseboards and again left a huge mess. I have yet to receive a response. Also I asked for low price guarantee as my flooring went on sale less than a month after we got it. Of course no response. Stay away from this company.

I had engineered hardwood, I had luxury vinyl and I had some carpet on my stairs and catwalk. I had two other companies come out and give me estimates, but I was getting a better product with Empire. The price was better, and the representative represented the company better too. He was personable, which was fine. I’m a designer, so he claimed he loved the home ‘cause I’m an interior designer. He had really good recommendations and he was very nice. He followed up on questions too. I love the engineered hardwood ‘cause it completely changed my house, ‘cause I had tile in my bathroom. I also like the vinyl because it’s easy to clean. It went down beautifully. The carpet is very nice as well. It’s a Berber, but it’s really pretty. I’m satisfied with everything.

My experience with Empire Today has been great so far. They installed carpet in a bedroom and in a large living room, and it's wonderful. I considered other brands before purchasing from Empire Today and I went with them because of the experience that I had with the lady that came out to show me the carpet. She was very knowledgeable in explaining everything. She was very truthful too.

I needed a carpet installed before school would begin so called Empire carpet and scheduled a visit the next day for an estimate mentioning that it was a school in a church. After an initial visit from the person giving the estimate, I was told that we needed a commercial estimate which I had mentioned when scheduling the appointment. Then waiting two days more he came and gave an estimate. A very good estimate with a guarantee of next day service. So we signed the contract within a day and scheduled service for two days after since they were unavailable before that time.

Installed new laminate on my entire first floor in Sept 2018. Just last month I we noticed the flooring had several large areas of clouding and haze in the finish. Called Empire to have someone come and look. They literally sent an installer to inspect the floors, and not a salesman or someone from quality control. The installer did say the floor was defective, and took that info back to claims dept. The gal I was working with then emails and asks for additional photos, of which I sent to her. 2 weeks later she calls me and says the claim was denied and they will do nothing to back up their materials, even though it wasn't quite a year since install.

We did some window shopping for vinyl tiles and Empire Today had the style my wife wanted. We purchased them for our kitchen and things went fine.

Going with Empire Today is easier than with other companies. Their installers were courteous and professional. We had hardwood and carpet installed in the bedroom and library, but the carpet was not stretched properly. So they have to come back and re-stretch it. Other than that, I like the quality of our new floorings.

These assclowns decided to subcontract out the work individuals who have a hard time writing down the right day and time that you want them to come, but somehow are able to get the credit card number down perfectly for the security deposit! No follow up/confirmation email to confirm the time, date, and payment because these guys are “professionals” LOL. But I don’t blame the individuals who were supposed to come out and do the work. [You can only expect so much from those who barely know how to do simple and basic functions].

We've used Empire Today before in our home and we’re repeat customers. We had them install carpeting in three bedrooms. We also had a luxury vinyl planking installed. The installation was wonderful, but we were told that they were gonna send someone out to paint the trim because the half-round didn't match what was existing there. However, there was a dispute over that and I’m not sure where that is at this point. Still, the carpeting has a fine texture.

Empire Today had the best price and best service. I ended up getting luxury vinyl plank from them. Everything was great with the installation, except for the fact that none of the installers spoke English and we didn't know what room they were gonna do next. They'd indicate they were gonna do a room, so we cleared out that room so they could do it, but then they decided to do a different room. So we had to hustle to go clear out that room. Other than that, everything else was fine. The transitions are very good. The quality was good enough for me.

When we called Empire for some carpeting, we got an appointment for a salesman to come quite quickly. However, he cancelled the first appointment. When he finally came, he measured and showed us the choices of carpet. He told us that we could have it installed on Tuesday of the following week. On Tuesday I waited until 1030 to call Empire to find out where our installers were. The call center did not even have our order in the system. After speaking to the salesman's supervisor, turns out the salesman never even entered our order, even though we paid a deposit. Finally, after several phone calls, we had the installation scheduled for that Thursday. On Thursday I proactively called to make sure someone was coming. The call center told me that we were scheduled but couldn't tell me a time other than "between 8-4".

When I had new carpet installed in my living room, family room, and closet, the installers came out twice. The first time, they broke my $500 cat litter box, and my husband had to get parts for it and fix it. The second time the installers came out, they put the carpet in, but they didn’t put the wires under it like we had them before, so it wasn’t to our satisfaction. Still, they tried to do a really good job. I considered other companies, but with Empire Today, I didn’t have to go out and buy the carpet. They brought it to my home. The rep was very nice and knowledgeable too.

Empire Today's rep was courteous, kind and informative when I asked questions. I had them install flooring that looks like wood in my kitchen. The installation went nicely. One courteous gentleman came and he moved my stuff out then moved them back after the installation. Overall, I've had a good experience with Empire.

I looked into a couple of options and felt that the cost with Empire was fair so I went with them. I had carpet installed in the living room and bedrooms in a condo. Empire was able to come a week after I set up the appointment and I’m overall happy with them.

We had carpet from Empire Today installed on the entire upstairs of our home. We went with them for their price and quality and the installation was great. I'm pleased with the carpet.

I booked an appointment based on a 75% off sale. Thinking I could find something and save. My rep came out on time, polite, a nice guy. He assured what I was looking to spend. I mentioned the 75% off sale and he proceeded to say to do my 900 sq ft home would be between $7000 and $10,000 and more pending what I choose. Why can a company advertise a sale and offer nothing. If I knew it was not legit I wouldn't have wasted my time or theirs making an appointment. Highly disappointed. I used them in the past and will not in the future for misleading me.

We had Empire quote both carpet and vinyl. They weren't the cheapest, but they claimed to be able to do the install quickly, so we went with them anyway. Carpeting was done very poorly - parts of the carpet not tacked down at all, parts just folded and laying against molding, parts that should have been installed underneath a railing were just sitting on top of the metal, frayed edges exposed. They damaged the paint all along a wall where they carpeted a staircase. We had to have a second installer come out to fix all the issues. Vinyl was even worse. Twice we had scheduled appointments that Empire no-showed on. The third time, after arriving they demanded an extra $2000 on top of the $7000 already quoted (for vinyl!) to do the job as they claimed that their salesman didn't quote it correctly. We canceled the install and will never do business with Empire again.

Consumers should be aware that when doing business with Empire Today, they are dealing with a large nationwide sales company and they are subbing out the actual installs - from what I could tell. The bid and sales process was quick. Once I confirmed my purchase, there was a very rapid "signing" of electronic pages on a tablet. No time to really read. The actual invoice and outline of work was VERY vague (no sq footage outlined, limited detail on scope of work for eventual installer).

We had carpeting installed by Empire Today in the master bedroom and closet. The quality is really good and we really like it. The installers came in and the experience was excellent. They were very professional and did their job well. They cleaned up after themselves, too.

Empire had better pricing than other brands and we liked the samples their rep showed. Their rep was excellent too and our experience went okay. We had them install new carpets in our home bedrooms. The carpet is good. The only thing is we originally got on Empire’s website and I won’t ever do that again. Our information went out to everybody. We received so many home improvement calls in the next two days. They apparently shared our information. If I knew that, I wouldn’t have used them. They should keep information private.

The thing that Empire Today does is they do the things on a broader expansion. I went with them and had carpet installed. Two guys came and they were nice and friendly. Everything happened within a quick amount of time and the quality is excellent.

I needed carpet for a real estate house installed fast and went with Empire Today. The installer called and was gonna come in the morning, but I had to have another workman in the house first. He was very accommodating about switching and coming in the afternoon instead. He did a great job and sent me pictures after. Also, I like that the carpet was cheap.

Thought I was all set with laminate flooring at a fair price for my living room, dining room, sunroom, and hallway. Trim transition pieces, “everything included for 4,850." Salesman failed to mention it could be extra if the floor wasn’t level. Empire called at least six times to confirm my 8/29/19 install appt. Said they load up at 7:30 am. I drove 72 miles from my other home to be there then. At 11:30 got a call. "Heard from the installers yet?" "Nope." "Oh, I see. Here you’re scheduled for a pm appt." "No one told me that. What time?" "Installer will call you." OK. 3:45 pm. Guy calls. "I’ll be there in about an hour. Will at least get the old carpet up today. And just so you know, it’ll be extra if your floor’s not level." ???? OK... Shows up at 4:45, rips up a section of the carpet. "Your floor needs leveling. I have to leave now." "Can’t you at least get the carpet out?" "I’m off at 5."

I hired Empire Today to install laminate flooring in my entire house (1854 sqft), and carpet on the stairs. The salesman, Greg **, was extremely nice and accommodating. He gave me his personal number and told me to call or text him if there were any problems with the installation. He responded to a couple of my texts prior to installation. He specifically told me that I should go through him for any issues, and gave me no other number or person to contact. Once demolition started, he never responded to my texts again. He told me the flooring was waterproof, which I found out later wasn't true. He also told me that I had the best installation team they had coming out, only to find out the installation teams aren't chosen until the day of the job.

I had my hardwood floor installed about 2 years ago, the installers were terrible and I just wanted them out of my house. Period. I have so many issues with my floors today. Plank separation, ugly wood pieces, some spots are lower than the other, the molding is coming apart, you can see all the nail holes. I mean it's not worth what I paid. One of the installers dropped glue on the wood and was scratching off with a lighter.... C'mon. I had a few companies come to my house over the past few months for tile quotes, and all of them have said "Who installed your hardwood floor" in a bad way.... If you don't like your installers or anything about them - tell them to leave no matter how far along they are in the project.

I contracted Empire Today to put new flooring in kitchen and two bathrooms. The came today and put in the kitchen floor, great job. They said they couldn’t do bathrooms because they are not plumbers. I think they could do the commodes but not pedestal sinks, because they are not plumbers. The sinks are easier to do than commodes. The salesman saw the sinks and commodes and said no problem. They took my money. How do I resolve this, I need the job finished. I am not hiring a plumber just to disconnect sinks and the come back again to connect. Empire bid the job, took the job, and my money, and I want the job finished! So where do I go from here, for you to honor your Contract?

This is the third or fourth time we have used Empire over the last several years, but it is the last. We had a flooded basement with Empire flooring from 1 year earlier. We wanted to replace it with the exact same material but add an additional room. First salesman lied and said that the flooring he quoted was the same and that he would call the following day to discuss the additional room install. The contract did not include that room and no calls were received. Then noticed that the name of the flooring chosen was different than the last time. Called customer service every day for a week and half before we were able to get a response.

My wife contacted Empire to get a estimate. The sales rep they sent (in her own words "was new") had no clue. Was calling other reps to answer our questions. We should of just stopped right there but we ended up ordering carpet for our hallway and outdoor carpeting for our patio. The installers show up the initial day on time and ready to go. They come in and look at the hallway first. The rep measured wrong, they didn't have enough carpet. Then we went outside to patio. They told us the carpet we ordered wouldn't work with the glue for the patio. That's not what the sales rep told us or we wouldn't of ordered it.

This is a corporation that has too many people with no communication. Everything I asked was answered with a "yes, most definitely." When subcontractors showed up they had not been informed of my concerns or specific requests and did exactly what I didn’t want. The manager said I had to pay or he will send me to collections and only took off as small amount. I should of not paid because he would of had to bring me to court not send me to collections where it would affect my credit before I could contest it. Never work with a company that want most or all the money up front. They know they are going to fail. Hire local.

We liked Empire Today's quote and so we had vinyl flooring and carpet installed by them. The installation was okay, but they had to come back out for the carpet. When we contacted them, they responded and came out to fix the issue quickly. The technician’s overall quality of service and professionalism was good. The quality of the flooring we got has been good too.

The Empire Today installers were great, very courteous, and very professional. They cleaned up when they left, and everything went fine. The carpet is comfortable. But initially, I had issues because of the odor. I was led to believe that the carpet did not have a strong carpet smell but it did. We went around, and around, and around about it, to the point where they were going to offer me a refund and remove the carpeting. I tried one more thing by having it steam cleaned and that had a huge effect on the odor.

Empire came out twice to install a laminate flooring and each time came out without the needed skills or product to install what we ordered. Leaving both rooms torn apart because they were incompetent and as the installer supervisor said she doesn't keep anything in stock! Find another company!! We did!!!

I made an online appointment to meet with an estimator about carpeting a room in my house. The rep showed up right when I was told and he was exceedingly friendly and helpful. After some small talk and taking measurements he helped me pick from a few samples he had brought. Everything up to this point was going smoothly. The price seemed fair and from all the constant ads I see from them, what’s not to trust?

My best friend had work done by Empire and she told me to be sure and check before I purchased with anybody else. We had gotten a couple of samples and prices and decided to go with Empire. The salesperson was very helpful. I had them do carpeting in my living room, hall and three bedrooms. I had a hard time finding the color that I was looking for so I’m very pleased with the color. It was just the right one.

Our purchasing experience with Empire Today was fabulous. We had carpet installed in the whole home other than the kitchen. It’s marble mixed with tan and black and a little bit of gray. They said the color was the cha cha cha. Everything went fine with the installation. The first time, we had the flooring of the living room, the dining room, the stairs, and the upper hallway done. That was one crew. Then a short time later, I had a different crew come and do all the bedrooms and the closets. The installers were fabulous. We were very pleased with the results and the quality of the product.

It didn't hit till sometime after my carpet was laid, why there was so much carpet pad left over. I didn't get the full pad down the staircase (I watched but didn't ask why. Never laid carpet before). The contractors PATCHED my pad together on each stair step. I don't even know if my closets have the full pad to the back of the walls. There was so MUCH pad left over (I have pictures). I happened to ask for the large amount of carpet that was left, or they being "CONTRACTORs" would of had enough carpet and pad to do a job on their own!! Not too happy with why there was so much product left over! I PAID for that! As for the carpet itself, love what I choose.

I had the flooring in carpet done in the whole house. I considered other brands but went with Empire due to time. They were able to get out here faster, and I was down to the wire so that became an issue. The flooring went in fine.

My husband decided to have Empire Today install flooring in our family room, kitchen and office. Their people were fantastic. We had about five Spanish workers and they did all the rooms in one day. They came in, went to town and didn’t stop until the job was done. We've had the flooring for two months and it has met our expectations. I like the colors and our home looks really good. It's a lot better than what it was.

I have researched Empire Today and weighed the odds of what their reviews were. I also looked at four other companies and Empire wasn't the cheapest and highest, but I really liked the two people, Lisa and her husband, who came out here. They were friendly and they explained everything to me. With the first price that came out, it was not going to happen. Then, they called the supervisor and they had gotten a little bit better pricing, and so I gave them a job right on the spot. I had carpet in the whole house and some laminate tile in my bathroom and kitchen. We’re very happy with everything. The bathroom floors are beautiful and the carpet is exactly what I wanted. It has been great.

Sales presentation was great. Tile appears great. The installation team came on their assigned day, they were fast. I was not impressed with tile placement. Some tiles were further apart than others making it necessary for me to add grout to cover up the unsightliness. We were told to stay off the the for 24 hours, we stayed off for 3 days. We've had to clean up excess glue and shifting tile. I also had to add tile around one return air register as the hole was not completely covered.

We went to a Lowe's, Home Depot and another hardwood place. Then Empire came out, and the rep had the pad and the carpets for us to stand on. That was something nobody else did. He knew what he was doing, and we really appreciated what he did. We had carpeting installed in our family room and we are very, very happy. We’re repeat customers, so we will call again.

We went with Empire Today because of their price and they installed hardwood laminate in the whole house. We like the hardwood look and both my wife and I are happy with the quality. The installation team was very courteous and very respectful about the house. They also worked very quickly. The experience with Empire Today was very good. The only problem was that the guy that sold it had a few problems. He didn’t know a lot. He didn’t let the people installing it know they needed a few things. He didn’t advise them of certain areas that needed different type of moldings so they had to come out again.

We had Empire install window treatments in our entire house when we moved in at a cost of $10,000. Service has been good over the years. In February 2019 Empire was called and picked up a blind that needed repair. I paid the $75 fee. It’s been 7 months and counting and I still don’t have the blind/window treatment returned. Empire vendors lost the blind, had it remade but it was the wrong color and since June 21 I have not gotten a status or a return phone call. I’ve made over 40 phone calls (I’ve been logging the calls) and spoke with many people and left messages and can NOT get a status update. I’m at a loss and frustrated. I recently got the email addresses of the regional managers and will contact them on Tuesday. I’m not confident... I think Empire should stay with what they do best, flooring... And get out of the window treatment business. Frustrated and disappointed in North Aurora,Illinois. Sandy **.

I used Empire in the past, and I was always happy with their product. They have nice carpet and the salesmen are always very nice to come to the house. Recently, the installers accidentally either broke or threw away a floor vent. They had to have seen it because they cut the hole for the vent in the floor. It's with a room we don't use very often, so I didn't notice until after they left. Other than that, the installation experience was fine. The installers were really nice and so far, so good.

The rep that helped us select the flooring was awesome. He allowed us to see the carpet and the flooring so that way we could see what color we were leaning towards. The installation went great and my sister is very pleased with it.

Where to begin with this company? My boyfriend and I had Empire Today come to our home in Miami in December of 2018. The contractor wrote an estimate for our high rise interior and exterior. He also stated he would need to have permits and we could pay him to do this, great, since we do also have a home in CA. Bad! Took him 2 months to obtain the permit with barely any communication, all the while Empire is emailing us they're coming out to install our laminate floors. Over 20+ notifications and calls!

We purchased laminate wood flooring and it went in our great room. We did some shopping and Empire Today would haul away our old carpet and help move some of the heavy pieces of furniture, so we went with them. Everything would be all taken care of and done within one day’s time. Dealing with the sales rep went very smoothly, and everything was fine. I was trying to match some hardwood that we had. I’ve wanted the new luxury vinyl tiles, but they did not have anything that matched our current hardwood flooring in part of the house. So, we had to go with a recommended product that matched. It was the closest what we could get without going to hardwood.

We looked at different alternatives, but Empire Today seemed to work the best. I trusted that they could get it done faster than the other people. It went very good when we purchased the carpet. We had them put it in all over the house, but it was delayed a little bit in the timing. But they worked with us and made it all go.

I had experience with flooring, estimating and doing all that, and I got wood laminate from Empire Today. Before I called them, I had a couple of other estimates from different companies. When their sales guy came in, he did his thing and then he told me it was gonna be $3,500. I said that I had an estimate for $1,700 for doing the same exact thing that they were telling me, so their price was twice as high. He then went, "Well, let me see what I can do." He made his phone call, came back, and said that his boss said they can do it for 17 too. So, they cut the price in half. Then we signed the paperwork, and I gave him $150 down. But there was a little problem. When the installers came, they still had the price at $3,500. I said that was not how it goes. So, they made a phone and they called somebody who said that the paperwork was wrong and that it was supposed to be 1,700. So, I gave him a credit card for the 1,500, and it all worked out fine.

I had heard Empire is good so I did it and my new flooring is really good. Carpeting was installed on our stairs, in 3 bedrooms and in the hallway.

I liked how Empire Today met the price better and had a better timeframe. I had them install carpet in my rental home and the rep who helped me was professional and courteous. Submitting my order online was a very easy process. The flooring came out well after installation and I like how it's easy to clean.

Bought carpet from Empire. We had problems with install, not stretched correctly. Seams were also coming loose and it was starting to show early wear, low quality carpet we figured. Looked different than the samples they brought to our home but they came and repaired the problems. 6 months later same problems came up. Would not honor installers work after six months or the quality of the carpet showing signs of wear.

Empire's rep went through everything. That time, we took a while to decide which carpet to put in. He was very informative. I purchased carpeting from them and had them install it in three upstairs bedrooms as well as the hallway and stairs of my home. I like how they replaced the old carpet on the stairs which I know to be a tough job. They even went above and beyond ‘cause I asked them if they could take a piece of the old carpet and put it in the high traffic area by my door and my bathroom door and they did that. The job went as expected and I was pleased with Empire.

I was extremely disappointed by the misguided information poor service, constant no shows, no answers, and bad installation which has taking 2 appointments to fix. I would not recommend Empire Today in the future for any services not trust the word of a salesperson after I was told by the local office that what the salesperson says is not allows right or "law" so to speak. It also makes you feel uncertain that a person the local office is saying is giving false information should be trusted in our homes.

I am a quality control personnel for Doyon, which is a government-owned construction company, and I knew the quality of work of the person that did the work in the buildings that we’d done. I found out that Empire did that work on that job, so I contacted them. I got carpet installed and they did the whole downstairs, the steps, the landing coming up, and the hallway on the second floor. I'm trying to get everything situated right now and I got painting going on but once the painting is finished, they're supposed to come back and measure up for the carpets for the four bedrooms and the closet. Then, by end of October, I'm getting our kitchen done and they're supposed to come back to finish off the downstairs. We are ripping up linoleum and putting down the tile downstairs in the kitchen area. So, I got them scheduled to do a lot of work.

When I called Empire, I was impressed with the people and the way they responded to my inquiry. So, I went with them. I bought carpet for my home and the reps who assisted me were very good. I liked the efficiency and the way they handled everything. They stayed to their schedule, too. It took a couple of hours to put the carpeting on, but we had three rooms, a hallway, and three closets. They were remarkable and I'm very pleased with the whole situation.

I called Empire Today to get a quote on flooring for our entire house. The sales person came on time and was pleasant and knowledgeable. She worked up a quote, and told it to us verbally. When we told her that we were going to get other quotes, and wanted a written quote, she said she would send the quote to us on Monday, the consultation was on Saturday. I said Monday would be great. Monday came and went, and on Thursday I tried to call, but I could not get anyone to answer or return any of my calls.

I wanted to say after reading so many negative reviews I wanted to post a positive experience even if I'm having to wait now to do my floors. The salesman Brandon came out from Orlando Florida very professional and I received my quote at the same time. I was so excited I made a deposit and scheduled my appointment for the following week. Unfortunately, due to uncontrolled circumstances I could not do it and panicked because so many reviews indicated they were rude and took forever to get their deposits refunded. I called their 1-800 #, cancelled and as a courtesy called my salesman on Monday. He was very understanding and I told him when the time is right I'll contact him again!! Received my deposit back with 3 days as with any refunds they say 7-10 business days to refund. Great company from my perspective!!

We spent the whole week leading up to the install moving and clearing stuff so the upstairs would be ready to go for the Friday install. We also had our kids go to someone's house so they would be out of the way of the installers. The install ended up being scheduled on our anniversary so we moved our anniversary plans to the follow day, a Saturday. They were supposed to arrive between 1 and 3 in the afternoon on Friday. We never heard anything and it was almost 3 so my wife called and found out that they got delayed on another job and wouldn't be able to come out until 5, which is of course very late. No communication as we had to contact them. They asked if that was fine so we said okay as this HAD to be done on the day that they scheduled it.

I hired Empire to install carpet in 3 bedrooms of my home. The job was done well and fast. I am happy with the job they did. The problem is afterwards.... for over a year since the installation I get constant calls from them but they do not leave a voicemail regarding the purpose of their calls??? I called the company and asked them to take me off their call list 6 months ago. A moment ago I received a call from Empire Carpet and answered it. A man on the other end asked for me by my name and when I confirmed it was me, he hung up on me without another word???? I redialed the number and got a guy who said it was not him and he hung up on me too???? Do not do business with these people, they are really shady!!!

Empire Today installed carpeting in three bedrooms in my mama’s home. The installation was very good. I’m very satisfied.

Maybe the Empire experience is good if you are well vs in the product you a looking for. I am not. I purchased what I think is a mid range carpet and a complementary pad. I received a 6 lb pad. You don’t want this pad unless you are putting it in apartments. Make sure you ask for the better pad. Walking on this pad you can feel knots, I imagine the knots are the glue used to hold the pad together. In the end it’s my fault. Learn from my mistake.

The bathroom floor vent is still an open hole and it has been a month. The hole left is a size that is not standard. I was told to replace the tile and fix the hole size wold cancel my warranty. I was also told getting a customized vent size is possible and Empire would help. I have sent multiple emails, had phone calls, sent pictures - I still have an open hole in my bathroom floor. No one seems to know how to fix this situation. I am about ready to take next steps should this not be fixed by the end of this month.

We wanted hardwood for two bedrooms. I like the products of Empire Today. I also like the price. The rep I worked with was very good. He brought in a lot of supplies, a lot of samples, and knew what he was talking about. The installation was excellent. They had two guys out here and they put things down in a hurry, and they did a good job.

I had rugs put in by Empire in the second floor apartment I'm renting out. The rugs look good.

Empire installed some kind of vinyl flooring in two living rooms and a bedroom. The installers were very nice people and I’m very happy with the work they did. The only thing is everything slides on the floor. I’m used to carpets that held everything. Now, everything couldn’t stay put. Other than that, everything is fine. I love the flooring.

After our initial contract, changes were made and the sales rep submitted change orders when he could fit it into his busy schedule. The change orders were read by the sales department, but they did not order the correct product. However, they charged me for the better quality carpet that was requested on the change order. I have asked for several documents to determine if I was being charged the correct amount of money and Empire Today never produced them. I spoke to several managers and it was all just a waste of time. This company consistently makes mistakes and does not care how much they inconvenience their customers. I would not recommend this company to anyone. Spend your money elsewhere.

The Empire consultant, Stephanie ** came to my home and showed me many different styles and colors of carpet and showed me the prices. I picked the one I liked and they came to install it three days later. The installers moved all the furniture and were very professional. They installed the new carpet and it looks great. I am very pleased and would highly recommend Empire to anyone. Gerry

I ordered 2 bedrooms to be carpeted in May 2019. Both rooms had beds that needed to be taken apart & put back together. Empire was to do this as per the salesman that came to my home. Since I am by myself, a recent widow this was very important to me. I was notified by Empire in both June & July telling me my carpet was in, did I want to schedule earlier. I said "no" because I was cleaning both rooms & also going thru my deceased husband's clothes. I needed the time, especially since I am in my mid 70's. On both of these occasions I verified with Empire's customer service about Empire taking down the bed & was assured it was fine.

We started out pleased with this experience -- Empire Today did our whole house. We had two guest rooms, so I had called on the special I saw on TV, “get one room and get the other room for $50.” So, I made the appointment and the guy came. He was nice, but he said that the special was over. He saw our situation where one of our dogs, a male dog, pees on the wood that we have in one of the bedrooms. He gave us the price for the two rooms which was going to be $12,000 -- it really increased. He showed us options and he was saying that the wood, which they did, that we have all throughout the house wasn’t part of their sale. It just wasn’t working out.

The only reason I don't give 1 star is because the finished product looks good and there are no problems with it, so far. Long story short, this company wants your money but doesn't care about how they treat you. If you need to save money, they have good prices (if you negotiate a little), but be prepared to have a hassle with their reps over the phone. If you can afford the extra cost, go with another company. Keep reading if you want the details...

The wood floors installed by Empire Today in our living room are look pretty and it’s easy to clean. We liked Empire's agent and the price. The installation went very well. They were quick, thorough, and neat. They were very presentable. So was the agent. The agent tried really hard and he got it down to a price we could afford. So, the next time I need flooring, I will call Empire.

I went to Empire first to get laminated floors and new carpeting throughout the living and dining rooms of my home. I was happy with the services that I was getting, so I didn’t need to go any further. The sales rep who assisted me was wonderful and the installers were here on time. They said that they were caught up a little bit in traffic, and they called and let us know about that. They did a wonderful job, too and I have no qualms about it. The carpet men also called and said they would be here. They told me what I had to get ready and everything was ready when they got here. They laid the carpet in in two hours and a half, then they took my furniture, put it out on the patio for me, and brought it back in.

Our sales rep came to the house and couldn’t be more friendly. He even played with the cats. Showed us samples and we chose. I told him and made it a point that I wanted good 8+lb padding. After all of the insanely negative reviews I started panicking. There was absolutely no need to panic. After seeing the reviews and what to look for I walked up to look while they literally vacuumed all other stairs in our house (3 sets of 14 stairs each). I inspected the seam, the cuts around the trim, looked at the trim for marks, made sure all walls were as we had left them- freshly painted. And sure enough it was PERFECT. Upon arrival I asked to see the padding lb and the carpet in the truck. All looked like what I ordered. The 3 guys were so nice. I offered them water and other goodies but they nicely declined.

Previously had vinyl flooring installed in dining room with no problems. Very satisfied. In April 2015, called Empire Today for cost of laminate flooring installed for 3 rooms plus hallway. Was interested in having Pergo installed. Was told by Manager that I should get Living Estate Bevel flooring since I have 4 dogs & it would not scratch up with this type. I stated it had to be waterproof due to some of my dogs missing the pads. Manager assured this flooring was waterproof. It was installed April 23, 2015. I called company on September 29, 2016, to state the finish in dining room was coming off the flooring in a few areas plus a nail head working way up in one board. I might add the cost of $4,100 was paid off in May 2015.

I called two weeks ago for an appointment on an estimate which was August 10. I received a couple confirmations on the date and time and then receive a call an hour before the appointment telling me it has been canceled and they would like to reschedule. I rescheduled for today August 17 and have not received a confirmation all week so I call and customer service tells me they do have me down for today but have no one assigned to the appointment. She called but received no answer from that department and left a message for them to call me. I asked her if not having someone assigned to the appointment means that no one will show and she said yes. So disappointed. If you don’t want my business just say so. Don’t waste my time.

Working on resolution since 3/27/19. I ordered a product that I still enjoy in early March. When the installation crew arrived they were upset about my floor being installed on a diagonal. Complained and let their displeasure be known, but they completed the project a day early. They were in a hurry to leave on the last day due to scheduling conflicts with their kids. No big deal. We completed a quick walkthrough and I pointed out that there were some stains on the floor. The installer handed me some Goof Off and said it would come right up. My son and I worked on it for about 5 hours that night, still have about 20 more spots to go. We then noticed some finishing details were not completed. I have had about 5 appointments scheduled/cancelled, etc.

Empire Today did three rooms of carpeting in our home and they put laminate in a kitchen hallway and bath. But we did not have a good experience. As far as we’re concerned, Empire Today is a fraud. Their advertising is buy one room and the rest of the room is $50. I bought carpeting several times before from legitimate merchants. When you buy the carpeting, you’re buying by the square foot and it’s priced per square foot. When we got this from Empire, it’s an 18 page small font contract and you have to be a Philadelphia lawyer and spend a week’s time going through it. There was never a mention of that $50. They put us on another plan really fast. When the carpeting came in, the carpet layers did a nice job. The product is fine, but there’s a 12x14 piece of carpeting left. We paid for all of the carpeting. We bought it by the foot. What are we doing with 12x14 carpet, which we paid for?

Nice carpet but not installed as requested. Empire's agent said he would look into my concerns and get back to me soon. At this point, I have been playing phone tag over several weeks trying to get my concerns resolved.

We had carpets installed by Empire Today in our home. The cost and quality are good. After getting the estimate and everything else, we liked the knowledge and friendliness of the representatives that came.

I had a very nice experience with Empire Today. I had carpet put in two rooms and I appreciated how quickly it was done. The installer did a great job. We love the carpet and I have no complaints. It was very nice and it cost about as much as I thought it would. I have already recommended Empire Today.

I had carpet installed by Empire Today in the big living room, hallway, bedroom, and stairs, and then a little hallway upstairs. I was kinda disappointed with the carpet. I thought it was actually thicker than it was because I didn't want a carpet that thin, but that’s the way it was. And another thing, I would assume it’s because the carpet is not hefty. The tackless that goes around, you’re stepping on the tackless. It’s coming right through the rug.

I had two carpet jobs over the last month with Empire Today. I did a Google search and I didn’t get any other quote from anyone else. And the lady I worked with at Empire was really good and kind. She was also very informative and she answered all my questions. I’m a first-time homeowner so I really didn’t know that I was getting myself into and she kinda helped me pick some realistic options, let me know I could get what I wanted without breaking the bank. But it didn’t feel like she was just trying to only show me their most expensive option. She was very thorough and she showed me different price points and how I could get the look I wanted for a price that was satisfactory. Talking to her made me feel like I was in good hands and I wasn’t about to get ripped off. She was honest about what all the options were and I knew then that I didn’t wanna get any other quotes from anybody else.

I apologize in advance this is going to be long in order for me to give proper details but I think it's important for people to see what we went through so they do not have to exp. the frustration. My husband and I used Empire twice in the 20 years we have owned our home. Each time the experience was great so when it was time to replace the flooring in our bedrooms I decided to call Empire again, seems that was a mistake. Called to get the estimate, it was set up for July 25th from 1-3. By approx 3:30pm no call, no salesperson, so I used the instant chat on their website. They apologized and we set it back up for the next day between 5-7pm. I had been in another city for a meeting and left early to make sure I could be home. At 5:45 the salesman called. I was trying to install the same laminate flooring in 3 of the bedrooms that they had previously installed and prior to the salesman coming they were aware of this.

I was online chatting with somebody from Empire Today trying to set up an appointment for the weekend, this was on a Friday. They said they were all booked up and couldn’t do it until the following week, and I said that it was fine and that we would go look elsewhere, and that if we could not find what we wanted, we would call or online chat them back. Then, the next morning, at 8:30, as we were about ready to head out to go look elsewhere, somebody from Empire showed up at the front door and said that they had an appointment. So, that was funny.

After several weeks due to my schedule I arranged a date to get the correct padding installed because the salesman that came out to the house screwed up the you order, I took a vacation day off work. I was told someone would be at my house between 9 and 12 so I called at 12:30 when no-one had showed up. I was then told someone would be in my house between 2 and 4. When someone failed to show up between those hours I received the call at 4:30 telling me that someone would be at my house at 8 at night if that was okay. I have five grandkids that live with me. Coming at 8 is not acceptable.

Laminate flooring and carpeting. Great products, great installation. Friendly and courteous. They arrived on time, checked the space in which they were working, and got to work immediately. They kept us well-informed, and after the installation, went through the inspection process with us very carefully. Will use again and recommend Empire Today.

Empire did everything that they said they would do. I had laminate floors placed in my hallway, kitchen, and laundry room, and vinyl placed in my restroom. It was a 1 1/2 day job. The workers were professional and showed up early. I’m truly satisfied despite all of the negative reviews.

From your sales rep to customer support, and everything in between, was an all out nightmare. I listened to your office manager, Kiki, berate and use profanity at the installation crew. The items I purchased were mismatched.... my floors are glued in the seams and corners. I will NEVER as long as I am alive, ever recommend Empire to anyone! Shame on you!!! Shame on Rand the sales rep!

Salesman was very nice, showed me what I wanted to see and didn’t try to upsell. Installers were very professional and knowledgeable. They could not do exactly what the salesman promised so we compromised. I was quite happy with the results.

Was having carpet and flooring installed in my home last Monday 8/5. The gentleman that came to install the flooring was great, no issues or problems. Done in 3 hours. Finally the carpet installers arrived after 12pm to install the carpet with no phone call. After the 2 gentlemen were done doing the measurements they find out that they are 10 feet short. They tell me there is nothing that they can do except come back at a later date. I call the customer service line. Explain to them the situation. They do NOTHING. The installers install what they could and left the stairs for a later date. We set up another appointment for that following Saturday 8/10 telling customer service that they need to be at my house at 9am because we had plan for that day.

First, I'd like to begin by telling you that the crews who came out to do the work, were all excellent and did an amazing job. I couldn't be happier with the work they performed, and the condition they left my condo in upon completion. I am having a big problem with the additional charge of $630.00 (was $730.00 originally) being leveraged against me for leveling my concrete sub-floor before the laminate could be installed. Upon hearing that I was going to be charged this fee, I called the original estimator who went to my condo and confirmed what the install crew was stating and that the install couldn't continue without this work being done.

We were signed and put a deposit down, suppose to start in a couple days. Received a call yesterday and said they can't do the stairs with the vinyl plank but if we paid more (1000.00 for 7 steps) it could get done or just put carpet on them which is not what we want. So now our deposit has been accepted and we can't get it back for up to two weeks. Missed out on another bid price from different company and now am paying more and out 3 weeks to get our floors done. Very unprofessional I far as I'm concerned.

Empire Today installed carpet in my home and they did the whole thing – the main floor and then the upstairs. We didn't do the basement but it's okay. We had used them before at our old house and we decided to use them this time based on the previous experience. Plus they offer the financing so you can afford it. You can't come up with seven grand at one time but you can make payments to it. The installation experience was okay as well and the new flooring is real nice. They did a good job. It's all tight.

I checked Home Depot and all over, and I didn’t like any of the carpets but I liked the one that Empire Today has and the color was perfect. The sales rep was new and he was learning so that was fine. He was very patient and I was too. I almost got the wrong carpet but that was understandable and we got it straightened out and I got the right carpet.

So we had a rep come out the other day. Found a nice flooring within our price range. All is going well. The rep say a few issues with our floor as we had particle board so we agreed with the rep that they would have someone come out to repair with new plywood. Cost give or take $800. Still everything is going well. This is when it all went South fast. My son and I moved most of the furniture the night before everything was supposed to take place. Well my wife and I both take the day off to be here when they repair the floorboard and install new flooring. Well guy gets here with flooring and says, "We can't do it." I was like, "I thought you were here to repair our floorboard as this is what our sales rep told and agreed upon first." He said, "No. We only install flooring." So he calls his boss. There was never a request to repair our floorboard at all.

This has been a nightmare since day one with improper installation. Tiles in my kitchen were broken amongst other things. When the installers came back out to fix the issue they said they did not break my tile. After only being a bit over a year old boards are starting to separate and water damage is happening due to mopping!! Apparently in my Lifetime warranty I am not allowed to mop my floors. This information was given to me by a manager. They now want more money to come out and inspect the issues. The salesman sold us a product and misled us to believe a lot of things. Horrible customer service, horrible salesmanship. Just horrible all around. I will never recommend this company to anyone!

Buyer beware. The salesman was very nice and helpful, we brought them in to quote laminate for one room. There was a second room that we needed to have a transition installed between carpet and tile and after making a phone call the salesman said they could do the second transition. This was included in the contract. The day of installation, the installers said they could not do the second transition because "they were not the carpet guys" and told me to work with Empire to get the right people out there. Two tickets/work requests later I get a phone call from a RUDE service rep who told me they would not do the second transition and it didn't matter that it was in the contract and she was "sorry that it wasn't what I wanted to hear." Buyer beware, it doesn't matter if it's on your contract. The room that was completed, took the installers a lot longer than the salesman estimated, but they did a good job and they were professional.

I liked the customer service that I received from Empire Today and it was a nice price point as well so we had laminate flooring installed by them. It was tile put down in the bathroom. The quality is great and I’m satisfied.

Empire Today installed the flooring in the kitchen, the laundry room, and half of the bathroom. It was done in one day, and it was efficient. I was happy for whatever it was. The people that did the installation had a lot of experience, and they knew what they were doing. They were efficient and cooperative.

We already had hardwood flooring installed about eight years ago in our living room so we wanted something that was similar to that. We got the Brazilian Koa and it has a lot of character to it, and we found something that was a perfect match. The boards were a little thinner, which is what we wanted, and it looks great. We have a free-standing fireplace when we built the house. It’s on a slate but it looks almost like an upside-down sombrero so it’s very unusual and that was the problem when we went with any other places, like how they would fit around the base of the fireplace.

When the Empire Today salesperson came out, he was able to meet the price that I was looking for, so we decided to go with them. We got carpet for both bedrooms and the installers were a fantastic crew. They were very polite and very quick. They cleaned up after themselves and I couldn't have been happier. Everybody I dealt with were very pleasant and very helpful.

Our sales rep was excellent as is the carpet we purchased. However, the installation process was a complete and total nightmare and I cannot give anyone a positive recommendation to use Empire Today. First off, we purchased our carpet with the sales rep on 7/13/2019 with a scheduled install date of 7/17/2019. When the installers arrived they found asbestos in 2 of the rooms and told us they did not have the special adhesive to install in the other room that had ceramic tile and had to put the entire project on hold. We could understand needing to put the install of the carpet on hold until the asbestos was removed, but they should’ve been carrying proper install tools and equipment on their truck.

The salesman was wonderful. He brought in tons of samples and told us about every sample and the warranties regarding the carpet and was very clear and concise. The installers came in, were quick, and cleaned up after themselves. It was a very good experience all around. We bought the better carpeting with the better padding and it's got a good warranty for three years. I really like it. It has good quality and it's pretty. I would certainly recommend Empire to anyone.

Empire had very nice and knowledgeable reps. I purchased carpet from them and had them install it in one room. The two installers were very nice and they did a very good job. I like that the flooring is done and it met my expectations all the way. It’s a very nice carpeting, padding, and everything.

We have recently moved into a new office and warehouse space. We have had a bunch of renovations done to that office space, so when those were done we had Empire come in and install new carpet for us. The installation seemed to go ok. However, about a month in we began having HORRIBLE fraying around the seam in the middle of the room. I figured we could just call and have the carpet looked at and eventually fixed due to it being under both manufacturer's warranty as well as the installation warranty.

I had floors and drapes installed by Empire Today at my property in Florida. I was amazed by the service and workmanship there. Recently, I contacted Empire again in Levittown, Pennsylvania where I have asbestos tiles in a house that I'm gonna sell. I scheduled the appointments to have carpet and hardwood floors done. All houses in Levittown have 9 x 9 asbestos square tiles put on the floors when they are built. Over the years, some people have replaced them, some people have carpeted over them, but every home in Levittown had the asbestos done in it.

I had carpet installed in the whole house and the most rewarding part of it was Empire Today's installing company. Hats off to Jose and his crew of five. They were so unbelievably professional. They came to my house and they were so courteous and obliging. Because everything had to be moved to get the carpets in their place and then had to be moved back, I asked them and in a second, they were moving everything around. It was very smooth. I have people coming into my house all the time and it's not always the same experience.

The day our floors were to be installed they told us they wanted payment in full before they start work. We told them we will gladly pay for the materials upfront and the labor after the install is complete. They would not break out the product from the labor and cancelled our install. The contract reads we are only responsible for the material! Never use them!! Will never recommend them! Portland OR.

We had some estimates and the quality of the carpet when we were looking at contractor grade with Empire was better than others. I'd like the guarantee, the 10-year warranty, and the quality. It was installed in our guest house in three rooms. The installers were professional and cleaned up after themselves.

Considering Empire Today's customer service, I decided to purchase our carpets and padding through them. I was actually scheduled to go with Home Depot but I canceled. The gentleman from Empire who came out to help me was very knowledgeable. He had really great decorating ideas and matching it to the paint and stuff in my home. He was also very personable, and we had a fabulous time together. The installers were wonderful as well. I asked him about the stuff that go on the floor because the people before me had a pet. He put down the stuff that I was asking about. He knew exactly what I was talking about. He was very knowledgeable and helpful. I had the carpet installed in all three bedrooms and the family room, and I like everything about it. It’s soft, nice and cushy. I love the color, which is exactly what I was looking for. Once it was down on the floor and I saw what it looked like, I fell in love with it.

Empire Today put in vinyl wood planks in the entire house. I picked the vinyl because the sales guy explained to me that if I was gonna have them in the bathroom, I don't have to worry about it ever lifting like what the laminate does. Also, I ultimately went with it because of the price. They price match what another installer had quote them. The guys who came to install it were really fast. They finished it in one day. They did a good job finishing out everything. The flooring is easy to clean and it has been great.

Empire Today was a little cheaper compared to other brands and I had them install carpets in the living room. I’m very satisfied.

I made a carpet order 2 weeks prior to when installation was to be done. I took PTO from work on the day that they were supposed to arrive, which was this Monday. Mid-day and I still had not heard anything. An installer finally called and said my carpet hadn't arrived to the warehouse yet. He thought maybe the order had just been put in, which makes zero sense. He said it should arrive the next day, Tuesday around 1pm since the carpet should be arriving between 11a and 1pm.

I like the color of the laminate flooring installed in the family room on my home. The installers were very professional and my whole house now has laminate. My bedroom, my living room and my dining room were done with Empire Today last year. I chose them because of the commercial on TV.

Empire Today did a great job. Their price and service were great. The installation experience was excellent and I really enjoyed them coming out and doing what they did. Moreover, the carpet looks good and I’m ready to sell my house. I love Empire Today. They are a good group.

My son had a very good luck with his flooring from Empire Today, and it was really nice. So I also got laminates, the LVT, and carpet from them. The purchasing part was very easy. When it came to the installation, the first guy was amazing. But the second group that did the LVT sucked completely. They had to send two more groups of people out after that to correct the error. And the carpet was fine. But nobody cleans up after themselves and that really sucks, except for the first guy. The other ones left nails, and staples, and paper laying all over, and sawdust. And they used my towel with the toilet on. This group of people was disappointing. They put cord around in places. It looked like I had a dog turd against the wall. It was terrible.

When we were deciding who to purchase carpets from, timing became a big factor. Empire Today was able to get the carpets in right away while the other sources couldn't. Also, for the price point, their carpeting seemed to be a little better quality. We had Empire install carpets on our stairs and the second floor. My wife picked the color and we love it. We're trying to sell our home and since the carpet is new, it looks good. We've only had it for four weeks but it seems to be pretty durable. Also, the installation crew was exceptional. They didn't damage anything and they seem like a well-oiled machine. They did an excellent job for us.

I would not recommend them to anyone. First of the year they installed flooring for us. 2 months later floors started coming up. They came out and ripped my daughters floors up and said, "Oh you have a moisture issue. We don't warranty that." I had their advisor say ID I took care of the moisture. They would fix it. They would fix floors. I paid 6500 to AquaGuard to fix the moisture and they said Empire should have detected that before laying the doors. Now AquaGuard does not return my calls and stick to agreement. Customer service sucks. You can never get anyone to call you. Go with someone else.

We have used Empire several times. We had our kitchen and bathroom done with vinyl flooring. They did a wonderful job. I would recommend the vinyl side. The carpet side was terrible. Installers were 2 hours late and had to call to see when they would arrive. The installation was not good as well. They cut the carpet short around our mantle and had a big gap. The customer service was good. We called and got immediate action and the carpet was fixed within a few days.

We’ve used Empire Today before which was why we went with them and had hardwood flooring installed in the kitchen, living room, bedroom and bathroom. The installation was fine but getting there was hard. We ordered the flooring and scheduled the appointment. In the morning thereof, they called and said they had the wrong color. I’m glad they noticed before they came out, but it put us off another week. Once they got it, it was great. It looks so nice now and the quality of work is excellent. I would recommend Empire Today.

I've been using Empire for a long time. I bought wood floors from them and I had a really good experience. I liked the workers. They were very polite and they work with you. The installers were great guys too. I like the flow of my flooring. I wanted it one way and but the Empire guys said it would look better another way and it did. They're good at it. They are experts.

2 day job has turned into 3 weeks. Ripped up all of the flooring. Said it would cost $2000 more than what was bid. Zero respect for time and zero customer service. Caught in a horrible customer service loop between the corporate office and the local office. I will be taking them to court for a resolution at this point... horrible quality work, horrible customer service. Stay away!! Unless you like incomplete work and holes in your walls and your time wasted.

Empire's salesperson was very good and they gave me the best deal. I had them install carpet in one of the bedrooms of my home. When their guys came out to install, they did very well. The flooring they installed is perfect and it looks very nice. They did a good job.

I made our front formal dining room into an office, and I needed carpeting. I originally went with Empire Today because of the commercial that said $50 for the other room, but then I found out that they still had the installation. So, I ended up just doing the one room. And then, I had samples from another place, but that particular carpet that the Empire sales rep finally showed me was more of the color I wanted. It was kind of a beige with a little touch of gray in it. The installers were wonderful. They were very friendly and very professional. They did what they needed to do and then they were gone. Empire Today did a great job. It was nice having the person right there that could show you samples in your home. Overall, it was a good experience.

Acknowledge they request all decision makers to be present when salesperson comes "free estimate"; however, we told them upfront that would not be possible. Our experience with Empire Carpet: 1. Salesperson was late even with 2 hour window (1100 - 1300). 2. Asked for three different options (all carpet replacement, partial wood, and carpet with wood floors in 3 bathrooms) with medium grade carpet and padding but got only verbal estimates for premium carpet and padding price and wood floor in bathrooms. 3. Got very aggressive stating we had to make decision to replace right there and then to get 30% discount rather than keeping the company's promise of "price good for 30-days". 4. When told we had to think about it, he got mad stating not all decision makers were not together and walked out without giving us a written estimate.

I left work early to meet the installers. They wanted $500 more than the agreed upon price. I called customer service in TX and was put on hold for over 10 minutes before I was told that the man I had been working with was on the phone, but this person would send them an email and they would call me back. 20 minutes later, installers waiting and threatening to leave, I called back the main customer service number in tears as I had woken up at 3:30am to disassemble my bed and my house was a disaster to accommodate the installation. They finally figured it out. There was an added difficulty of a language barrier as the installers spoke little English and I speak no Spanish. They began installing (about an hour after they arrived) and then left for a 1.5 hour lunch. They had one small room left to do and I was assured the carpet would be there and the installers were set to come out the following day.

Empire installed carpeting in the bedrooms of my home. Things went well on installation day and the flooring their crew put in met my expectations.

I am very pleased with the work done in my home. The materials were top quality, what I was promised, and beautifully laid out. The staff was very respectful taking me through the process and letting me know exactly what was being done and why. The clean up was great. No traces of debris were left. Highly satisfied. Will definitely recommend!

Empire Today installed carpet in a bonus room and it's good. I went with them because they could do it quicker.

I liked Empire Today's price and their availability to install. I had them install a carpet in the basement of my home. They did my steps, my catwalk and the bottom. The cost and quality of their flooring is better than other brands and so far, what they installed has met my expectations.

Sales rep Justin ** sold us outdoor carpet for our indoor basement initially. Took over 3 weeks to get that resolved and agree to a price. Terrible follow through and getting a call back to resolve. It was like pulling teeth. Many cell phones and even Service 800#s routinely had full voicemails so you can't even leave a message.

I had Empire install my daughter's carpet in her bedroom. They were great and I was very surprised. The installer was neat and clean. Everything was perfect. I would use Empire again.

I bought blinds from Empire Today. I liked that they came out immediately to give me an estimate. The salesperson was late though and didn't call me to let me know. And then, when he did call me, he said he wanted to make another appointment, and I told him no, so he came that day. But it was good once we got past that point. The installer was fantastic and he covered his feet, and I was very pleased with him. The product has met my expectation as well.

We contracted with Empire Today over a year ago to install new carpet and time throughout our house. The installation process was a nightmare and took twice as long as promised. The products themselves are good quality, but we have had the grout on our tile recede regularly since it was installed. I have contacted customer service twice about it and each time I have to take an entire day off to have someone come repair it. Months later, it recedes again. Empire told me at one point that grout was just cosmetic. For the money spent, we cannot recommend them for installation or service.

The gentleman that came out to complete the carpet measurements and estimates. He quoted one price, but the price increased by $800 within 24 hours without an explanation. We selected a date for installation but received multiples confirmation calls for the wrong installation date. The carpet installed did not match the order or agreed upon rooms. I paid for the invoice over the phone and did not receive a receipt. When I called back to obtain the receipt, I was told that it would take 3 days and my home closing was scheduled in less than 24 hours. Even after speaking with a supervisor, no one was willing to email my paid receipt. Based upon my experience, I will NEVER elect this company again.

I had Empire Today install carpeting in two bedrooms. I liked the cost and the quality combined. It was exceptional. It was a much better carpet for the same price as the quote I got from another company. The interaction with the sales team was excellent. The rep listened to us, looked at our needs and showed us exactly the products that would fit within those needs. We were trying to match carpet we already had in the house, knowing that it wouldn't match perfectly, but as close as possibly, and looked at the carpet we had. He brought out three samples and it was a matter of choosing the one that came closest, and it came very close.

Empire Today installed a hardwood laminate in the hallway and the den. I went to about 10 different places that did flooring before I made the decision and they were cheaper than Empire. I went with them because they seem to be trustworthy on commercials and I figured they will stand behind their product. I like the flooring. The installation went fairly well but they didn't clean up. They had to mix some concrete to do some laminate on the floor so they poured the dry concrete mix in my grass. I didn't know it until my sprinkler system came on. Also, they left those razor blades that they used in the machine to cut the flooring at a different angle.

Less than 2 years ago, I had flooring installed in my home. I spent close to $5000.00. The top of the flooring started separating. I called. They sent two separate inspectors out that both said it was "Product Failure". Their Inspections department then denied the claim saying it was Moisture, even though the moisture reading did not support their statements. They offered to let me spend another $5000.00 and they would come put in new floor. Do Not Use This Company.

My wife and I scheduled Empire to come install carpeting in our upstairs on July 12th (at which time we paid for the service in full). It is now July 29th and the job is still not complete. The salesman was excellent and the only reason that I am even giving them one star. After the first day of installation, which I was guaranteed would be a 1 day job, I was informed they didn't have enough carpet to complete the job. On top of that, they left a mess on my stairs, including loose nails...

I had Empire Today install carpet in the living room, hallway and dining room of a home. The sales rep came and asked me what kind of carpet I was interested in. I had already done my homework so he went to his car and brought in some samples and I chose something. He did the measuring and scheduled my appointment four days later. Then the gentlemen came by. I was told that they were gonna call, but I didn't get a call. They checked to make sure that the color was the right one, but they had the wrong one so we got the right one. Then they installed the carpet. The gentleman who sold me the carpet had told me that I would get to keep the extra, but the installers didn't know, so they didn't let me keep the extra. They vacuumed up before they left though.

I ended up going with Empire Today for the installation of carpet on all the bedrooms because they could do it in such short notice. It was good with their reps and the installers and it went pretty smoothly.

I was happy with the guy from Empire Today when he came. He knew what he was doing, told me everything, and gave me my choices. He was very nice. And after he left, I googled Empire to see what kind of reviews they had, and all the reviews are really good. I had them install carpet in a bedroom in my home. The installation was right on time. The installers came in, did what they had to do, cleaned up everything, and they left.

I had carpet installed at home, which I did through Empire. They had a good price and we had gone with them before when we first moved in the house years ago, so we just went back with them again. However, the salesperson who first came out told me that their installers can do this certain thing, but when the people came out, they said, "You know, she's just the salesperson. She really doesn't know what goes on with the actual installation." But the installers were great. They ended up doing over and above what they anticipated, for which I paid them out of my pocket because what they did was difficult.

I had considered purchasing from another company but stayed with Empire Today. They had put in my flooring, which I liked, and I thought to see what they had. They had good marketing too, which drew me to see how much it would cost me if I used them versus somebody else. I had new carpeting put in throughout my house. I liked the color of the flooring. It's tan and doesn't show dirt. I have wood flooring and I was trying to match up something that went with it and the flooring does.

We had Empire Today do the rest of our condo about three years ago and we were very pleased with the product and the installation. So, when we had carpeting replaced in my daughter's room, we went with them again. We ended up having the same gentleman who came the first time. We weren’t quite able to match the carpet exactly, but we got close enough. Also, he was able to give us a little bit of a discount because we were returning customers and that was very positive. Then, the installer was very professional and very timely. He was great and we had no issues.

Waited four hours in 107 degree heat for our estimate appointment. No one showed, no one called. I called and they tried to say that someone came by, I said I want a name and the time they came, and she then said, "Oh, no, sorry, actually no one came by, but we tried to call your wife and she canceled," so I said, "What number do you have for my wife because she says no one called," and she said, "Oh, wait no, actually that didn’t happen, but did you want to reschedule?" NOPE. NOT EVER.

After much back and forth, Empire Today stood behind their product and fixed installation problems that surfaced after four years. They sent out a rock star crew. The crew was awesome and efficient. Carpeting once again looks new. I am now a satisfied customer with Empire Today. I appreciate their willingness to remedy this problem.

After inquiring about an estimate on flooring, the rep came out promptly. He said I would be able to take a picture of the contract on his iPad, but conveniently diverted my attention. He told me there were several discounts that I could take advantage of, called WF for financing and got an approval. He asked me to initial in particular areas & supposedly told me what I was signing for & told me I could save by paying the balance off within the 12-24 months, I inquired about window blinds, he gave me my balance & suggested that I contact Empire when ready to purchase the blinds. When I tried to contact him the next day for a detailed itemized copy of my contract, & every day after, not only did he not answer his phone, he didn’t return any of my messages.

I was contacted by the company on August 7 to schedule an appointment for the installer to come and re-stretch the carpet. I was advised there would be a $140 labor fee. I agreed to paying the fee. The installer arrived this morning, August 8. Noah ** was very knowledgeable about carpeting. He took pictures of the "ripples" and explained what and how he was going to resolve the situation. He was polite, detail oriented, expedient, and professional. The carpet looks great. I am happy with the resolution. I have a 3 star because of the aggravation I had to go through. I would give Noah 5 Stars.

Updated on 08/01/2019: Talked to salesman, explained no one showed up to install flooring when scheduled. Said he'd have his manager call us. After flooring installed 3 days later no calls from salesman or manager. Not good.

We had worked with Empire Today about five years ago. We bought some of their carpeting. This time, we got wood floor paneling. Their rep was great. He’s very informative and very knowledgeable. The installer was very friendly, cooperative, and did a great job. We had a lot of things to move, so he had to do two visits. Our new floor paneling makes the basement look completely different. It's like a new room in the house.

I would never recommend this company. Sales rep made empty promises including that job would take 1 day, maybe 2 hours into 2nd day. We were not looking for fast – we were looking for well done. There were promises and statements made, that were not reality. At first sight installer told us point blank that it could not be done in one day – even with the two installers. We were erroneously promised. The job took 3 full days! We were given many incorrect pieces of information from the get-go and left to deal with those empty promises as they unraveled themselves.

I will tell you firsthand that the sales team can sell the product. The problem is they tell you that the company stands behind their product, push that it carries a warranty, and assures you that the company will be there if an issue arises. Beware, that is not true. I was a repeat customer and called them to set up a repair. It took 4 trips to get the job done. The first three times I scheduled, they did not have the correct materials upon arrival after numerous phone calls with customer service.Then on the fourth trip, an installer set the appointment without confirming the date or time with the.customer. I found out at the last minute and had to leave my job unexpectedly. Upon arrival, I was told I would have to pay an additional 221.57 after I had paid for the job on Friday. They could not finish due to lacking materials.

Empire Today's cost and quality were excellent. That was why I went with them. I had them install a carpet in my son's room and the installers were unbelievable. They did an amazing job at lightning speed. They knew what they were doing and were efficient and professional. I was very pleased. Initially, Empire had missed an appointment and they never told me it was canceled so I was a little annoyed about that. But Empire Today handled it well. The woman that I spoke with on the phone said it was completely their fault and gave me another 10% discount on the carpet if I went with it. They were very nice to accommodate me for my wasted time. When we're in need of similar type services, we'll be calling Empire again.

We had carpet installed by Empire in the master bedroom. We went with them because of the speed to be able to get it done, on having someone come to take a look and I had somebody the next day install it. Purchasing from Empire was fantastic and I've recommended it to a few other people.

Been looking for carpet last few years and decided to go with a company that has years of experience in the business. It started by them not showing up to estimate appointment. Excuse was they had a call off sick. Gave benefit of doubt and decided to purchase carpet. Well few days later they called and again cancel installation due to installer calling in sick! Seems like they have a lot of sick workers. Then they promised a early install time next day and that did also did not happen. So unfortunately I do not want to give business to this type of company. In the process of canceling my order and looking somewhere else. Horrible experience.

The install went smooth and quick, looks great. Installers were so courteous and professional. My wife is handicapped and they went above and beyond to assist and make my wife comfortable, they were so patient with her and for that I am truly grateful. I do believe that these gentlemen should be commended and considered for either a pay raise or a bonus. My house is very large and the gentlemen had it finished before dinner time, NOW THAT IS PROFESSIONAL.

I do not want to give any stars at all for this company. We had carpeting done and the carpet has been coming up. It's been a little over 3 months now. We had multiple appointments to get the carpeting redone and no one showed up. When we called, they could not tell us why they didn't show up. I have spoken to Kieran at "upper management" who claimed we would get a full refund. That was July 19th. Now I call today, stay on the phone for over 48 minutes to be told that it has been longer than 3 months and we cannot get a refund.

After we got everything squared away with the other company we were working with and the flooring was supposed to be installed within 15 days, we came to find out that the installers couldn’t do it for three weeks. We were moving and we had to be out of one house and into the next one, which was the one that we had to put everything in. All the carpet and everything was already out of the new house so, we had to have something and someone who could install it quickly. When we went to Empire Today, everything was great. The rep was nice and explained everything. He also showed us all the samples and it was very good. We had quite a few to pick from. We got carpet, laminate flooring and tile in the bathroom, and the installation went fine. I like the pad underneath the carpeting. It is so nice and soft. The coloring is great and it goes with everything. It's a light brown. It was an excellent experience with Empire Today.

Empire Today is nationwide, so they have a good brand name. Also, we were selling our house and they could come in and quickly do the carpet installation for us. We went with them and the rep who came to speak with us was nice and knowledgeable although, he was clearly a smoker and I could smell the smoke on him. But he had the information that we needed. The work by the installers was fabulous and they did it very quickly. I work from home and they tried to stay as quiet as they could, knowing that I was sitting in here on phone calls. They did a great job and the new flooring is good for the purpose of what I needed it for.