Empire Today Reviews

The Empire consultant, Stephanie ** came to my home and showed me many different styles and colors of carpet and showed me the prices. I picked the one I liked and they came to install it three days later. The installers moved all the furniture and were very professional. They installed the new carpet and it looks great. I am very pleased and would highly recommend Empire to anyone. Gerry

I ordered 2 bedrooms to be carpeted in May 2019. Both rooms had beds that needed to be taken apart & put back together. Empire was to do this as per the salesman that came to my home. Since I am by myself, a recent widow this was very important to me. I was notified by Empire in both June & July telling me my carpet was in, did I want to schedule earlier. I said "no" because I was cleaning both rooms & also going thru my deceased husband's clothes. I needed the time, especially since I am in my mid 70's. On both of these occasions I verified with Empire's customer service about Empire taking down the bed & was assured it was fine.

We started out pleased with this experience -- Empire Today did our whole house. We had two guest rooms, so I had called on the special I saw on TV, “get one room and get the other room for $50.” So, I made the appointment and the guy came. He was nice, but he said that the special was over. He saw our situation where one of our dogs, a male dog, pees on the wood that we have in one of the bedrooms. He gave us the price for the two rooms which was going to be $12,000 -- it really increased. He showed us options and he was saying that the wood, which they did, that we have all throughout the house wasn’t part of their sale. It just wasn’t working out.

The only reason I don't give 1 star is because the finished product looks good and there are no problems with it, so far. Long story short, this company wants your money but doesn't care about how they treat you. If you need to save money, they have good prices (if you negotiate a little), but be prepared to have a hassle with their reps over the phone. If you can afford the extra cost, go with another company. Keep reading if you want the details...

The wood floors installed by Empire Today in our living room are look pretty and it’s easy to clean. We liked Empire's agent and the price. The installation went very well. They were quick, thorough, and neat. They were very presentable. So was the agent. The agent tried really hard and he got it down to a price we could afford. So, the next time I need flooring, I will call Empire.

I went to Empire first to get laminated floors and new carpeting throughout the living and dining rooms of my home. I was happy with the services that I was getting, so I didn’t need to go any further. The sales rep who assisted me was wonderful and the installers were here on time. They said that they were caught up a little bit in traffic, and they called and let us know about that. They did a wonderful job, too and I have no qualms about it. The carpet men also called and said they would be here. They told me what I had to get ready and everything was ready when they got here. They laid the carpet in in two hours and a half, then they took my furniture, put it out on the patio for me, and brought it back in.

Our sales rep came to the house and couldn’t be more friendly. He even played with the cats. Showed us samples and we chose. I told him and made it a point that I wanted good 8+lb padding. After all of the insanely negative reviews I started panicking. There was absolutely no need to panic. After seeing the reviews and what to look for I walked up to look while they literally vacuumed all other stairs in our house (3 sets of 14 stairs each). I inspected the seam, the cuts around the trim, looked at the trim for marks, made sure all walls were as we had left them- freshly painted. And sure enough it was PERFECT. Upon arrival I asked to see the padding lb and the carpet in the truck. All looked like what I ordered. The 3 guys were so nice. I offered them water and other goodies but they nicely declined.

Previously had vinyl flooring installed in dining room with no problems. Very satisfied. In April 2015, called Empire Today for cost of laminate flooring installed for 3 rooms plus hallway. Was interested in having Pergo installed. Was told by Manager that I should get Living Estate Bevel flooring since I have 4 dogs & it would not scratch up with this type. I stated it had to be waterproof due to some of my dogs missing the pads. Manager assured this flooring was waterproof. It was installed April 23, 2015. I called company on September 29, 2016, to state the finish in dining room was coming off the flooring in a few areas plus a nail head working way up in one board. I might add the cost of $4,100 was paid off in May 2015.

I called two weeks ago for an appointment on an estimate which was August 10. I received a couple confirmations on the date and time and then receive a call an hour before the appointment telling me it has been canceled and they would like to reschedule. I rescheduled for today August 17 and have not received a confirmation all week so I call and customer service tells me they do have me down for today but have no one assigned to the appointment. She called but received no answer from that department and left a message for them to call me. I asked her if not having someone assigned to the appointment means that no one will show and she said yes. So disappointed. If you don’t want my business just say so. Don’t waste my time.

Working on resolution since 3/27/19. I ordered a product that I still enjoy in early March. When the installation crew arrived they were upset about my floor being installed on a diagonal. Complained and let their displeasure be known, but they completed the project a day early. They were in a hurry to leave on the last day due to scheduling conflicts with their kids. No big deal. We completed a quick walkthrough and I pointed out that there were some stains on the floor. The installer handed me some Goof Off and said it would come right up. My son and I worked on it for about 5 hours that night, still have about 20 more spots to go. We then noticed some finishing details were not completed. I have had about 5 appointments scheduled/cancelled, etc.

Empire Today did three rooms of carpeting in our home and they put laminate in a kitchen hallway and bath. But we did not have a good experience. As far as we’re concerned, Empire Today is a fraud. Their advertising is buy one room and the rest of the room is $50. I bought carpeting several times before from legitimate merchants. When you buy the carpeting, you’re buying by the square foot and it’s priced per square foot. When we got this from Empire, it’s an 18 page small font contract and you have to be a Philadelphia lawyer and spend a week’s time going through it. There was never a mention of that $50. They put us on another plan really fast. When the carpeting came in, the carpet layers did a nice job. The product is fine, but there’s a 12x14 piece of carpeting left. We paid for all of the carpeting. We bought it by the foot. What are we doing with 12x14 carpet, which we paid for?

Nice carpet but not installed as requested. Empire's agent said he would look into my concerns and get back to me soon. At this point, I have been playing phone tag over several weeks trying to get my concerns resolved.

We had carpets installed by Empire Today in our home. The cost and quality are good. After getting the estimate and everything else, we liked the knowledge and friendliness of the representatives that came.

I had a very nice experience with Empire Today. I had carpet put in two rooms and I appreciated how quickly it was done. The installer did a great job. We love the carpet and I have no complaints. It was very nice and it cost about as much as I thought it would. I have already recommended Empire Today.

I had carpet installed by Empire Today in the big living room, hallway, bedroom, and stairs, and then a little hallway upstairs. I was kinda disappointed with the carpet. I thought it was actually thicker than it was because I didn't want a carpet that thin, but that’s the way it was. And another thing, I would assume it’s because the carpet is not hefty. The tackless that goes around, you’re stepping on the tackless. It’s coming right through the rug.

I had two carpet jobs over the last month with Empire Today. I did a Google search and I didn’t get any other quote from anyone else. And the lady I worked with at Empire was really good and kind. She was also very informative and she answered all my questions. I’m a first-time homeowner so I really didn’t know that I was getting myself into and she kinda helped me pick some realistic options, let me know I could get what I wanted without breaking the bank. But it didn’t feel like she was just trying to only show me their most expensive option. She was very thorough and she showed me different price points and how I could get the look I wanted for a price that was satisfactory. Talking to her made me feel like I was in good hands and I wasn’t about to get ripped off. She was honest about what all the options were and I knew then that I didn’t wanna get any other quotes from anybody else.

I apologize in advance this is going to be long in order for me to give proper details but I think it's important for people to see what we went through so they do not have to exp. the frustration. My husband and I used Empire twice in the 20 years we have owned our home. Each time the experience was great so when it was time to replace the flooring in our bedrooms I decided to call Empire again, seems that was a mistake. Called to get the estimate, it was set up for July 25th from 1-3. By approx 3:30pm no call, no salesperson, so I used the instant chat on their website. They apologized and we set it back up for the next day between 5-7pm. I had been in another city for a meeting and left early to make sure I could be home. At 5:45 the salesman called. I was trying to install the same laminate flooring in 3 of the bedrooms that they had previously installed and prior to the salesman coming they were aware of this.

I was online chatting with somebody from Empire Today trying to set up an appointment for the weekend, this was on a Friday. They said they were all booked up and couldn’t do it until the following week, and I said that it was fine and that we would go look elsewhere, and that if we could not find what we wanted, we would call or online chat them back. Then, the next morning, at 8:30, as we were about ready to head out to go look elsewhere, somebody from Empire showed up at the front door and said that they had an appointment. So, that was funny.

After several weeks due to my schedule I arranged a date to get the correct padding installed because the salesman that came out to the house screwed up the you order, I took a vacation day off work. I was told someone would be at my house between 9 and 12 so I called at 12:30 when no-one had showed up. I was then told someone would be in my house between 2 and 4. When someone failed to show up between those hours I received the call at 4:30 telling me that someone would be at my house at 8 at night if that was okay. I have five grandkids that live with me. Coming at 8 is not acceptable.

Laminate flooring and carpeting. Great products, great installation. Friendly and courteous. They arrived on time, checked the space in which they were working, and got to work immediately. They kept us well-informed, and after the installation, went through the inspection process with us very carefully. Will use again and recommend Empire Today.

Empire did everything that they said they would do. I had laminate floors placed in my hallway, kitchen, and laundry room, and vinyl placed in my restroom. It was a 1 1/2 day job. The workers were professional and showed up early. I’m truly satisfied despite all of the negative reviews.

From your sales rep to customer support, and everything in between, was an all out nightmare. I listened to your office manager, Kiki, berate and use profanity at the installation crew. The items I purchased were mismatched.... my floors are glued in the seams and corners. I will NEVER as long as I am alive, ever recommend Empire to anyone! Shame on you!!! Shame on Rand the sales rep!

Salesman was very nice, showed me what I wanted to see and didn’t try to upsell. Installers were very professional and knowledgeable. They could not do exactly what the salesman promised so we compromised. I was quite happy with the results.

Was having carpet and flooring installed in my home last Monday 8/5. The gentleman that came to install the flooring was great, no issues or problems. Done in 3 hours. Finally the carpet installers arrived after 12pm to install the carpet with no phone call. After the 2 gentlemen were done doing the measurements they find out that they are 10 feet short. They tell me there is nothing that they can do except come back at a later date. I call the customer service line. Explain to them the situation. They do NOTHING. The installers install what they could and left the stairs for a later date. We set up another appointment for that following Saturday 8/10 telling customer service that they need to be at my house at 9am because we had plan for that day.

First, I'd like to begin by telling you that the crews who came out to do the work, were all excellent and did an amazing job. I couldn't be happier with the work they performed, and the condition they left my condo in upon completion. I am having a big problem with the additional charge of $630.00 (was $730.00 originally) being leveraged against me for leveling my concrete sub-floor before the laminate could be installed. Upon hearing that I was going to be charged this fee, I called the original estimator who went to my condo and confirmed what the install crew was stating and that the install couldn't continue without this work being done.

We were signed and put a deposit down, suppose to start in a couple days. Received a call yesterday and said they can't do the stairs with the vinyl plank but if we paid more (1000.00 for 7 steps) it could get done or just put carpet on them which is not what we want. So now our deposit has been accepted and we can't get it back for up to two weeks. Missed out on another bid price from different company and now am paying more and out 3 weeks to get our floors done. Very unprofessional I far as I'm concerned.

Empire Today installed carpet in my home and they did the whole thing – the main floor and then the upstairs. We didn't do the basement but it's okay. We had used them before at our old house and we decided to use them this time based on the previous experience. Plus they offer the financing so you can afford it. You can't come up with seven grand at one time but you can make payments to it. The installation experience was okay as well and the new flooring is real nice. They did a good job. It's all tight.

I checked Home Depot and all over, and I didn’t like any of the carpets but I liked the one that Empire Today has and the color was perfect. The sales rep was new and he was learning so that was fine. He was very patient and I was too. I almost got the wrong carpet but that was understandable and we got it straightened out and I got the right carpet.

So we had a rep come out the other day. Found a nice flooring within our price range. All is going well. The rep say a few issues with our floor as we had particle board so we agreed with the rep that they would have someone come out to repair with new plywood. Cost give or take $800. Still everything is going well. This is when it all went South fast. My son and I moved most of the furniture the night before everything was supposed to take place. Well my wife and I both take the day off to be here when they repair the floorboard and install new flooring. Well guy gets here with flooring and says, "We can't do it." I was like, "I thought you were here to repair our floorboard as this is what our sales rep told and agreed upon first." He said, "No. We only install flooring." So he calls his boss. There was never a request to repair our floorboard at all.

This has been a nightmare since day one with improper installation. Tiles in my kitchen were broken amongst other things. When the installers came back out to fix the issue they said they did not break my tile. After only being a bit over a year old boards are starting to separate and water damage is happening due to mopping!! Apparently in my Lifetime warranty I am not allowed to mop my floors. This information was given to me by a manager. They now want more money to come out and inspect the issues. The salesman sold us a product and misled us to believe a lot of things. Horrible customer service, horrible salesmanship. Just horrible all around. I will never recommend this company to anyone!

Buyer beware. The salesman was very nice and helpful, we brought them in to quote laminate for one room. There was a second room that we needed to have a transition installed between carpet and tile and after making a phone call the salesman said they could do the second transition. This was included in the contract. The day of installation, the installers said they could not do the second transition because "they were not the carpet guys" and told me to work with Empire to get the right people out there. Two tickets/work requests later I get a phone call from a RUDE service rep who told me they would not do the second transition and it didn't matter that it was in the contract and she was "sorry that it wasn't what I wanted to hear." Buyer beware, it doesn't matter if it's on your contract. The room that was completed, took the installers a lot longer than the salesman estimated, but they did a good job and they were professional.

I liked the customer service that I received from Empire Today and it was a nice price point as well so we had laminate flooring installed by them. It was tile put down in the bathroom. The quality is great and I’m satisfied.

Empire Today installed the flooring in the kitchen, the laundry room, and half of the bathroom. It was done in one day, and it was efficient. I was happy for whatever it was. The people that did the installation had a lot of experience, and they knew what they were doing. They were efficient and cooperative.

We already had hardwood flooring installed about eight years ago in our living room so we wanted something that was similar to that. We got the Brazilian Koa and it has a lot of character to it, and we found something that was a perfect match. The boards were a little thinner, which is what we wanted, and it looks great. We have a free-standing fireplace when we built the house. It’s on a slate but it looks almost like an upside-down sombrero so it’s very unusual and that was the problem when we went with any other places, like how they would fit around the base of the fireplace.

When the Empire Today salesperson came out, he was able to meet the price that I was looking for, so we decided to go with them. We got carpet for both bedrooms and the installers were a fantastic crew. They were very polite and very quick. They cleaned up after themselves and I couldn't have been happier. Everybody I dealt with were very pleasant and very helpful.

Our sales rep was excellent as is the carpet we purchased. However, the installation process was a complete and total nightmare and I cannot give anyone a positive recommendation to use Empire Today. First off, we purchased our carpet with the sales rep on 7/13/2019 with a scheduled install date of 7/17/2019. When the installers arrived they found asbestos in 2 of the rooms and told us they did not have the special adhesive to install in the other room that had ceramic tile and had to put the entire project on hold. We could understand needing to put the install of the carpet on hold until the asbestos was removed, but they should’ve been carrying proper install tools and equipment on their truck.

The salesman was wonderful. He brought in tons of samples and told us about every sample and the warranties regarding the carpet and was very clear and concise. The installers came in, were quick, and cleaned up after themselves. It was a very good experience all around. We bought the better carpeting with the better padding and it's got a good warranty for three years. I really like it. It has good quality and it's pretty. I would certainly recommend Empire to anyone.

Empire had very nice and knowledgeable reps. I purchased carpet from them and had them install it in one room. The two installers were very nice and they did a very good job. I like that the flooring is done and it met my expectations all the way. It’s a very nice carpeting, padding, and everything.

We have recently moved into a new office and warehouse space. We have had a bunch of renovations done to that office space, so when those were done we had Empire come in and install new carpet for us. The installation seemed to go ok. However, about a month in we began having HORRIBLE fraying around the seam in the middle of the room. I figured we could just call and have the carpet looked at and eventually fixed due to it being under both manufacturer's warranty as well as the installation warranty.

I had floors and drapes installed by Empire Today at my property in Florida. I was amazed by the service and workmanship there. Recently, I contacted Empire again in Levittown, Pennsylvania where I have asbestos tiles in a house that I'm gonna sell. I scheduled the appointments to have carpet and hardwood floors done. All houses in Levittown have 9 x 9 asbestos square tiles put on the floors when they are built. Over the years, some people have replaced them, some people have carpeted over them, but every home in Levittown had the asbestos done in it.

I had carpet installed in the whole house and the most rewarding part of it was Empire Today's installing company. Hats off to Jose and his crew of five. They were so unbelievably professional. They came to my house and they were so courteous and obliging. Because everything had to be moved to get the carpets in their place and then had to be moved back, I asked them and in a second, they were moving everything around. It was very smooth. I have people coming into my house all the time and it's not always the same experience.

The day our floors were to be installed they told us they wanted payment in full before they start work. We told them we will gladly pay for the materials upfront and the labor after the install is complete. They would not break out the product from the labor and cancelled our install. The contract reads we are only responsible for the material! Never use them!! Will never recommend them! Portland OR.

We had some estimates and the quality of the carpet when we were looking at contractor grade with Empire was better than others. I'd like the guarantee, the 10-year warranty, and the quality. It was installed in our guest house in three rooms. The installers were professional and cleaned up after themselves.

Considering Empire Today's customer service, I decided to purchase our carpets and padding through them. I was actually scheduled to go with Home Depot but I canceled. The gentleman from Empire who came out to help me was very knowledgeable. He had really great decorating ideas and matching it to the paint and stuff in my home. He was also very personable, and we had a fabulous time together. The installers were wonderful as well. I asked him about the stuff that go on the floor because the people before me had a pet. He put down the stuff that I was asking about. He knew exactly what I was talking about. He was very knowledgeable and helpful. I had the carpet installed in all three bedrooms and the family room, and I like everything about it. It’s soft, nice and cushy. I love the color, which is exactly what I was looking for. Once it was down on the floor and I saw what it looked like, I fell in love with it.

Empire Today put in vinyl wood planks in the entire house. I picked the vinyl because the sales guy explained to me that if I was gonna have them in the bathroom, I don't have to worry about it ever lifting like what the laminate does. Also, I ultimately went with it because of the price. They price match what another installer had quote them. The guys who came to install it were really fast. They finished it in one day. They did a good job finishing out everything. The flooring is easy to clean and it has been great.

Empire Today was a little cheaper compared to other brands and I had them install carpets in the living room. I’m very satisfied.

I made a carpet order 2 weeks prior to when installation was to be done. I took PTO from work on the day that they were supposed to arrive, which was this Monday. Mid-day and I still had not heard anything. An installer finally called and said my carpet hadn't arrived to the warehouse yet. He thought maybe the order had just been put in, which makes zero sense. He said it should arrive the next day, Tuesday around 1pm since the carpet should be arriving between 11a and 1pm.

I like the color of the laminate flooring installed in the family room on my home. The installers were very professional and my whole house now has laminate. My bedroom, my living room and my dining room were done with Empire Today last year. I chose them because of the commercial on TV.

Empire Today did a great job. Their price and service were great. The installation experience was excellent and I really enjoyed them coming out and doing what they did. Moreover, the carpet looks good and I’m ready to sell my house. I love Empire Today. They are a good group.

My son had a very good luck with his flooring from Empire Today, and it was really nice. So I also got laminates, the LVT, and carpet from them. The purchasing part was very easy. When it came to the installation, the first guy was amazing. But the second group that did the LVT sucked completely. They had to send two more groups of people out after that to correct the error. And the carpet was fine. But nobody cleans up after themselves and that really sucks, except for the first guy. The other ones left nails, and staples, and paper laying all over, and sawdust. And they used my towel with the toilet on. This group of people was disappointing. They put cord around in places. It looked like I had a dog turd against the wall. It was terrible.

When we were deciding who to purchase carpets from, timing became a big factor. Empire Today was able to get the carpets in right away while the other sources couldn't. Also, for the price point, their carpeting seemed to be a little better quality. We had Empire install carpets on our stairs and the second floor. My wife picked the color and we love it. We're trying to sell our home and since the carpet is new, it looks good. We've only had it for four weeks but it seems to be pretty durable. Also, the installation crew was exceptional. They didn't damage anything and they seem like a well-oiled machine. They did an excellent job for us.

I would not recommend them to anyone. First of the year they installed flooring for us. 2 months later floors started coming up. They came out and ripped my daughters floors up and said, "Oh you have a moisture issue. We don't warranty that." I had their advisor say ID I took care of the moisture. They would fix it. They would fix floors. I paid 6500 to AquaGuard to fix the moisture and they said Empire should have detected that before laying the doors. Now AquaGuard does not return my calls and stick to agreement. Customer service sucks. You can never get anyone to call you. Go with someone else.

We have used Empire several times. We had our kitchen and bathroom done with vinyl flooring. They did a wonderful job. I would recommend the vinyl side. The carpet side was terrible. Installers were 2 hours late and had to call to see when they would arrive. The installation was not good as well. They cut the carpet short around our mantle and had a big gap. The customer service was good. We called and got immediate action and the carpet was fixed within a few days.

We’ve used Empire Today before which was why we went with them and had hardwood flooring installed in the kitchen, living room, bedroom and bathroom. The installation was fine but getting there was hard. We ordered the flooring and scheduled the appointment. In the morning thereof, they called and said they had the wrong color. I’m glad they noticed before they came out, but it put us off another week. Once they got it, it was great. It looks so nice now and the quality of work is excellent. I would recommend Empire Today.

I've been using Empire for a long time. I bought wood floors from them and I had a really good experience. I liked the workers. They were very polite and they work with you. The installers were great guys too. I like the flow of my flooring. I wanted it one way and but the Empire guys said it would look better another way and it did. They're good at it. They are experts.

2 day job has turned into 3 weeks. Ripped up all of the flooring. Said it would cost $2000 more than what was bid. Zero respect for time and zero customer service. Caught in a horrible customer service loop between the corporate office and the local office. I will be taking them to court for a resolution at this point... horrible quality work, horrible customer service. Stay away!! Unless you like incomplete work and holes in your walls and your time wasted.

Empire's salesperson was very good and they gave me the best deal. I had them install carpet in one of the bedrooms of my home. When their guys came out to install, they did very well. The flooring they installed is perfect and it looks very nice. They did a good job.

I made our front formal dining room into an office, and I needed carpeting. I originally went with Empire Today because of the commercial that said $50 for the other room, but then I found out that they still had the installation. So, I ended up just doing the one room. And then, I had samples from another place, but that particular carpet that the Empire sales rep finally showed me was more of the color I wanted. It was kind of a beige with a little touch of gray in it. The installers were wonderful. They were very friendly and very professional. They did what they needed to do and then they were gone. Empire Today did a great job. It was nice having the person right there that could show you samples in your home. Overall, it was a good experience.

Acknowledge they request all decision makers to be present when salesperson comes "free estimate"; however, we told them upfront that would not be possible. Our experience with Empire Carpet: 1. Salesperson was late even with 2 hour window (1100 - 1300). 2. Asked for three different options (all carpet replacement, partial wood, and carpet with wood floors in 3 bathrooms) with medium grade carpet and padding but got only verbal estimates for premium carpet and padding price and wood floor in bathrooms. 3. Got very aggressive stating we had to make decision to replace right there and then to get 30% discount rather than keeping the company's promise of "price good for 30-days". 4. When told we had to think about it, he got mad stating not all decision makers were not together and walked out without giving us a written estimate.

I left work early to meet the installers. They wanted $500 more than the agreed upon price. I called customer service in TX and was put on hold for over 10 minutes before I was told that the man I had been working with was on the phone, but this person would send them an email and they would call me back. 20 minutes later, installers waiting and threatening to leave, I called back the main customer service number in tears as I had woken up at 3:30am to disassemble my bed and my house was a disaster to accommodate the installation. They finally figured it out. There was an added difficulty of a language barrier as the installers spoke little English and I speak no Spanish. They began installing (about an hour after they arrived) and then left for a 1.5 hour lunch. They had one small room left to do and I was assured the carpet would be there and the installers were set to come out the following day.

Empire installed carpeting in the bedrooms of my home. Things went well on installation day and the flooring their crew put in met my expectations.

I am very pleased with the work done in my home. The materials were top quality, what I was promised, and beautifully laid out. The staff was very respectful taking me through the process and letting me know exactly what was being done and why. The clean up was great. No traces of debris were left. Highly satisfied. Will definitely recommend!

Empire Today installed carpet in a bonus room and it's good. I went with them because they could do it quicker.

I liked Empire Today's price and their availability to install. I had them install a carpet in the basement of my home. They did my steps, my catwalk and the bottom. The cost and quality of their flooring is better than other brands and so far, what they installed has met my expectations.

Sales rep Justin ** sold us outdoor carpet for our indoor basement initially. Took over 3 weeks to get that resolved and agree to a price. Terrible follow through and getting a call back to resolve. It was like pulling teeth. Many cell phones and even Service 800#s routinely had full voicemails so you can't even leave a message.

I had Empire install my daughter's carpet in her bedroom. They were great and I was very surprised. The installer was neat and clean. Everything was perfect. I would use Empire again.

I bought blinds from Empire Today. I liked that they came out immediately to give me an estimate. The salesperson was late though and didn't call me to let me know. And then, when he did call me, he said he wanted to make another appointment, and I told him no, so he came that day. But it was good once we got past that point. The installer was fantastic and he covered his feet, and I was very pleased with him. The product has met my expectation as well.

We contracted with Empire Today over a year ago to install new carpet and time throughout our house. The installation process was a nightmare and took twice as long as promised. The products themselves are good quality, but we have had the grout on our tile recede regularly since it was installed. I have contacted customer service twice about it and each time I have to take an entire day off to have someone come repair it. Months later, it recedes again. Empire told me at one point that grout was just cosmetic. For the money spent, we cannot recommend them for installation or service.

The gentleman that came out to complete the carpet measurements and estimates. He quoted one price, but the price increased by $800 within 24 hours without an explanation. We selected a date for installation but received multiples confirmation calls for the wrong installation date. The carpet installed did not match the order or agreed upon rooms. I paid for the invoice over the phone and did not receive a receipt. When I called back to obtain the receipt, I was told that it would take 3 days and my home closing was scheduled in less than 24 hours. Even after speaking with a supervisor, no one was willing to email my paid receipt. Based upon my experience, I will NEVER elect this company again.

I had Empire Today install carpeting in two bedrooms. I liked the cost and the quality combined. It was exceptional. It was a much better carpet for the same price as the quote I got from another company. The interaction with the sales team was excellent. The rep listened to us, looked at our needs and showed us exactly the products that would fit within those needs. We were trying to match carpet we already had in the house, knowing that it wouldn't match perfectly, but as close as possibly, and looked at the carpet we had. He brought out three samples and it was a matter of choosing the one that came closest, and it came very close.

Empire Today installed a hardwood laminate in the hallway and the den. I went to about 10 different places that did flooring before I made the decision and they were cheaper than Empire. I went with them because they seem to be trustworthy on commercials and I figured they will stand behind their product. I like the flooring. The installation went fairly well but they didn't clean up. They had to mix some concrete to do some laminate on the floor so they poured the dry concrete mix in my grass. I didn't know it until my sprinkler system came on. Also, they left those razor blades that they used in the machine to cut the flooring at a different angle.

Less than 2 years ago, I had flooring installed in my home. I spent close to $5000.00. The top of the flooring started separating. I called. They sent two separate inspectors out that both said it was "Product Failure". Their Inspections department then denied the claim saying it was Moisture, even though the moisture reading did not support their statements. They offered to let me spend another $5000.00 and they would come put in new floor. Do Not Use This Company.

My wife and I scheduled Empire to come install carpeting in our upstairs on July 12th (at which time we paid for the service in full). It is now July 29th and the job is still not complete. The salesman was excellent and the only reason that I am even giving them one star. After the first day of installation, which I was guaranteed would be a 1 day job, I was informed they didn't have enough carpet to complete the job. On top of that, they left a mess on my stairs, including loose nails...

I had Empire Today install carpet in the living room, hallway and dining room of a home. The sales rep came and asked me what kind of carpet I was interested in. I had already done my homework so he went to his car and brought in some samples and I chose something. He did the measuring and scheduled my appointment four days later. Then the gentlemen came by. I was told that they were gonna call, but I didn't get a call. They checked to make sure that the color was the right one, but they had the wrong one so we got the right one. Then they installed the carpet. The gentleman who sold me the carpet had told me that I would get to keep the extra, but the installers didn't know, so they didn't let me keep the extra. They vacuumed up before they left though.

I ended up going with Empire Today for the installation of carpet on all the bedrooms because they could do it in such short notice. It was good with their reps and the installers and it went pretty smoothly.

I was happy with the guy from Empire Today when he came. He knew what he was doing, told me everything, and gave me my choices. He was very nice. And after he left, I googled Empire to see what kind of reviews they had, and all the reviews are really good. I had them install carpet in a bedroom in my home. The installation was right on time. The installers came in, did what they had to do, cleaned up everything, and they left.

I had carpet installed at home, which I did through Empire. They had a good price and we had gone with them before when we first moved in the house years ago, so we just went back with them again. However, the salesperson who first came out told me that their installers can do this certain thing, but when the people came out, they said, "You know, she's just the salesperson. She really doesn't know what goes on with the actual installation." But the installers were great. They ended up doing over and above what they anticipated, for which I paid them out of my pocket because what they did was difficult.

I had considered purchasing from another company but stayed with Empire Today. They had put in my flooring, which I liked, and I thought to see what they had. They had good marketing too, which drew me to see how much it would cost me if I used them versus somebody else. I had new carpeting put in throughout my house. I liked the color of the flooring. It's tan and doesn't show dirt. I have wood flooring and I was trying to match up something that went with it and the flooring does.

We had Empire Today do the rest of our condo about three years ago and we were very pleased with the product and the installation. So, when we had carpeting replaced in my daughter's room, we went with them again. We ended up having the same gentleman who came the first time. We weren’t quite able to match the carpet exactly, but we got close enough. Also, he was able to give us a little bit of a discount because we were returning customers and that was very positive. Then, the installer was very professional and very timely. He was great and we had no issues.

Waited four hours in 107 degree heat for our estimate appointment. No one showed, no one called. I called and they tried to say that someone came by, I said I want a name and the time they came, and she then said, "Oh, no, sorry, actually no one came by, but we tried to call your wife and she canceled," so I said, "What number do you have for my wife because she says no one called," and she said, "Oh, wait no, actually that didn’t happen, but did you want to reschedule?" NOPE. NOT EVER.

After much back and forth, Empire Today stood behind their product and fixed installation problems that surfaced after four years. They sent out a rock star crew. The crew was awesome and efficient. Carpeting once again looks new. I am now a satisfied customer with Empire Today. I appreciate their willingness to remedy this problem.

After inquiring about an estimate on flooring, the rep came out promptly. He said I would be able to take a picture of the contract on his iPad, but conveniently diverted my attention. He told me there were several discounts that I could take advantage of, called WF for financing and got an approval. He asked me to initial in particular areas & supposedly told me what I was signing for & told me I could save by paying the balance off within the 12-24 months, I inquired about window blinds, he gave me my balance & suggested that I contact Empire when ready to purchase the blinds. When I tried to contact him the next day for a detailed itemized copy of my contract, & every day after, not only did he not answer his phone, he didn’t return any of my messages.

I was contacted by the company on August 7 to schedule an appointment for the installer to come and re-stretch the carpet. I was advised there would be a $140 labor fee. I agreed to paying the fee. The installer arrived this morning, August 8. Noah ** was very knowledgeable about carpeting. He took pictures of the "ripples" and explained what and how he was going to resolve the situation. He was polite, detail oriented, expedient, and professional. The carpet looks great. I am happy with the resolution. I have a 3 star because of the aggravation I had to go through. I would give Noah 5 Stars.

Updated on 08/01/2019: Talked to salesman, explained no one showed up to install flooring when scheduled. Said he'd have his manager call us. After flooring installed 3 days later no calls from salesman or manager. Not good.

We had worked with Empire Today about five years ago. We bought some of their carpeting. This time, we got wood floor paneling. Their rep was great. He’s very informative and very knowledgeable. The installer was very friendly, cooperative, and did a great job. We had a lot of things to move, so he had to do two visits. Our new floor paneling makes the basement look completely different. It's like a new room in the house.

I would never recommend this company. Sales rep made empty promises including that job would take 1 day, maybe 2 hours into 2nd day. We were not looking for fast – we were looking for well done. There were promises and statements made, that were not reality. At first sight installer told us point blank that it could not be done in one day – even with the two installers. We were erroneously promised. The job took 3 full days! We were given many incorrect pieces of information from the get-go and left to deal with those empty promises as they unraveled themselves.

I will tell you firsthand that the sales team can sell the product. The problem is they tell you that the company stands behind their product, push that it carries a warranty, and assures you that the company will be there if an issue arises. Beware, that is not true. I was a repeat customer and called them to set up a repair. It took 4 trips to get the job done. The first three times I scheduled, they did not have the correct materials upon arrival after numerous phone calls with customer service.Then on the fourth trip, an installer set the appointment without confirming the date or time with the.customer. I found out at the last minute and had to leave my job unexpectedly. Upon arrival, I was told I would have to pay an additional 221.57 after I had paid for the job on Friday. They could not finish due to lacking materials.

Empire Today's cost and quality were excellent. That was why I went with them. I had them install a carpet in my son's room and the installers were unbelievable. They did an amazing job at lightning speed. They knew what they were doing and were efficient and professional. I was very pleased. Initially, Empire had missed an appointment and they never told me it was canceled so I was a little annoyed about that. But Empire Today handled it well. The woman that I spoke with on the phone said it was completely their fault and gave me another 10% discount on the carpet if I went with it. They were very nice to accommodate me for my wasted time. When we're in need of similar type services, we'll be calling Empire again.

We had carpet installed by Empire in the master bedroom. We went with them because of the speed to be able to get it done, on having someone come to take a look and I had somebody the next day install it. Purchasing from Empire was fantastic and I've recommended it to a few other people.

Been looking for carpet last few years and decided to go with a company that has years of experience in the business. It started by them not showing up to estimate appointment. Excuse was they had a call off sick. Gave benefit of doubt and decided to purchase carpet. Well few days later they called and again cancel installation due to installer calling in sick! Seems like they have a lot of sick workers. Then they promised a early install time next day and that did also did not happen. So unfortunately I do not want to give business to this type of company. In the process of canceling my order and looking somewhere else. Horrible experience.

The install went smooth and quick, looks great. Installers were so courteous and professional. My wife is handicapped and they went above and beyond to assist and make my wife comfortable, they were so patient with her and for that I am truly grateful. I do believe that these gentlemen should be commended and considered for either a pay raise or a bonus. My house is very large and the gentlemen had it finished before dinner time, NOW THAT IS PROFESSIONAL.

I do not want to give any stars at all for this company. We had carpeting done and the carpet has been coming up. It's been a little over 3 months now. We had multiple appointments to get the carpeting redone and no one showed up. When we called, they could not tell us why they didn't show up. I have spoken to Kieran at "upper management" who claimed we would get a full refund. That was July 19th. Now I call today, stay on the phone for over 48 minutes to be told that it has been longer than 3 months and we cannot get a refund.

After we got everything squared away with the other company we were working with and the flooring was supposed to be installed within 15 days, we came to find out that the installers couldn’t do it for three weeks. We were moving and we had to be out of one house and into the next one, which was the one that we had to put everything in. All the carpet and everything was already out of the new house so, we had to have something and someone who could install it quickly. When we went to Empire Today, everything was great. The rep was nice and explained everything. He also showed us all the samples and it was very good. We had quite a few to pick from. We got carpet, laminate flooring and tile in the bathroom, and the installation went fine. I like the pad underneath the carpeting. It is so nice and soft. The coloring is great and it goes with everything. It's a light brown. It was an excellent experience with Empire Today.

Empire Today is nationwide, so they have a good brand name. Also, we were selling our house and they could come in and quickly do the carpet installation for us. We went with them and the rep who came to speak with us was nice and knowledgeable although, he was clearly a smoker and I could smell the smoke on him. But he had the information that we needed. The work by the installers was fabulous and they did it very quickly. I work from home and they tried to stay as quiet as they could, knowing that I was sitting in here on phone calls. They did a great job and the new flooring is good for the purpose of what I needed it for.

Salesman came displaying cheapest product 1st & price was high. Used that product to settle on a price within our range. Then increased product quality raising the price accordingly. Problem is that base low price was too high for the product. So any increases retained that overpriced percentage ratio making every overpriced, sales gimmick. Was assured we were getting the best padding. We were willing to pay extra for it. Used that against us as if they were doing us a favor by not charging us extra for the best. Padding turned out to be the cheapest on the market. 6 pound 3/8". We were told it was 8 pound 3/8" which is equivalent to 6 pound 1/2". Then told no seams. They will delivery 15 ft wide rug. They delivered 12 ft wide and made a seam.

Compared to other brands, Empire Today's cost and quality were okay. The sales rep was very pleasant, too. They had a special going on, but the product they offered was the cheapest they had and I had to go with the offer. I had them install carpet in the second-floor bedrooms. They sent a good team. They were efficient and cleaned up after themselves.

Empire Today came with samples. I picked it up and they were there the next day. The sales rep was very helpful and he explained to me what he was gonna do. Also, the installation went very well. They carried all the boxes themselves and I had no problems. They installed vinyl flooring in our casita and I like that I'll never have to clean carpet again.

My experience purchasing laminate from Empire Today went very well. I looked at other companies before I purchased from Empire. Empire's sales rep gave me all the options, and the price turned out to be better. I'm completely satisfied with Empire. I would recommend them.

Empire's sales rep was professional though he left his samples behind. Also, the price that he told me the cost would be is not what it was. I had them tile the floor in my kitchen and install carpets in my home. The rep told me that they could just put the new flooring over what was already installed but that wasn't the case. So, I ended up being charged more than what I had budgeted for. Still, their installers were very professional and they did a good job.

I looked around and liked the timely manner that Empire Today could get out here to do the vinyl flooring. It was installed where I wanted to--in my kitchen, laundry area, bathroom, and bedroom. There were just a couple of mistakes done to it. In one area, under my kitchen sink cabinet, they cut it too short, so there's a gap that can be seen. Then in the bathroom, they just floored the vinyl right over the register vent hole and didn't go back to cut it out. I did not call them because it was something my husband said he could do.

Empire Today had the best price and it was easy to find the particular carpeting that I was looking for. Their salesperson was very knowledgeable, too. The installation crew was very professional. They arrived around 10:00 and they were finished before break. They moved the furniture. They did everything. The carpet was installed in our three bedrooms and a hallway. I really like the durability of it. I was very satisfied with Empire.

My father had Empire Today do his flooring a year ago. He raved about it, so I gave them a shot and liked the prices. And I liked my purchasing experience with them a lot. But I think that the salespeople should be previous installers or have to install for a year to help the installers out. When the salesman came out, he pitched the carpet to me and ended up leaving the installers 2 square feet of extra carpet. They should give an extra 10 square feet of carpet in case of transitions. I liked the guys that came in and installed the carpet. I'm completely happy with the flooring.

I encouraged my husband to buy from Empire. We had them install water-resistant laminate in our whole house except our kitchen. The cost and quality of the flooring we got are better than those from other brands. However, I thought the flooring was scratch-resistant. I have a dog and I noticed that the flooring scratches a bit easier than the laminating I had before. So, I was not too pleased about that because I saw different scratch marks on the floor. When the sun shines,I can really see them. I would not recommend this type of flooring if that’s the case. Still, it's a good thing that it is water-resistant.

I got new carpeting from Empire Today for my home. Their installation team was efficient and made sure it was the right carpeting before they installed it. They were in and out of my place pretty quickly.

I had sales rep come to my house and this was the 3rd time I've had Empire come install carpet in my house. The sales rep told me I had an open line of credit with them and my monthly payments would be $148 for 12 months so I signed the contract and they came a week later and installed the carpet. And 2 weeks after installation I get a phone call from the San Diego district manager saying I need to pay in full or get turned over to collection agency and he was extremely rude. And he lied to me about talking to my wife and that she told him to call me to pay with my credit card but the problem is he didn't have my wife phone number. They won't honor their contract with the financing we agreed upon!

Everything was great with Empire. We had a recommendation for Empire through a family member so we had them for our carpet installation. They were very nice when they came out and the cost was great. Also, the two people that installed it were wonderful. They took a really long time, which was unexpected, but it was because they tried to make it look right. They did a really good job and the quality has been great.

I'm very happy with Empire Today. I thought they were dynamite. The rep was great and I liked her a lot. I was very impressed. The installation was really cool. The installers came in the morning and were gone in the evening. They did my entire place with the grey laminate. My whole look is Asian so it goes with the Asian flare. My furniture is black and white. The flooring's grain has grey, white and black in it so it's the perfect marriage for my furniture. Plus, it's easy to clean. I'm very satisfied. My experience was perfect and beautiful.

I had Empire install carpet in the basement and stairs of my home. Their rep did fine and I liked how quick the turnaround was. Their installation team did a good job and I had a good experience overall.

Everything looks great. My floor is beautiful. One problem, my toilet now wobbles. I have been told I need to call a plumber to fix it. I'm confused, it didn't wobble before the new floor, now it's my problem. Not happy with after install response.

Anthony **, Empire Salesman, promised 1 day installation even after we told him that the workers need to be out of the high rise by 3:45 pm. The installers came on 7.9.19 & 7.10.19 without all of the materials. They installed incomplete flooring. Was advised by Hugo **, Manager, that the remaining materials would arrive Thursday, 7.11.19. No one notified us that they were not coming on Thursday. This is the third day my husband had to take off from work. I confirmed a text message for appointment for 7.17.19 to complete the work. No one called to notify us that they would not be coming. On 7.17.19, I called General manager – Chris ** to advised of my dissatisfaction with the service and it has been 8 days and we still have incomplete flooring and the horrible customer service we received. He agreed with me and said the truck was in Los Angeles. I asked why would they schedule me for an today when the truck was still in Los Angeles.

I had a past experience with Empire Today and recently, I had home carpeting installed on the master bedroom and the walk-in closet in the first floor. The interactions with the people from Empire Today went smoothly. The fellow who came out showed us samples and got the sale and the installation wrapped up. He answered all our questions and all the information we needed. The installers were the same way. They got a feel for the layout of the floors they were going to carpet and asked me questions. I gave them answers. They were quick and it took them five hours. They knew what they were doing and the installation went well. We like the quality of the flooring. It feels so good under our feet compared to the old one.

I had used Empire Today before for some carpeting so I went with them again and had laminate flooring installed in my home. However, I'm not happy with the trim work. It doesn't look good. I reached out to my rep right after the floors were installed but my rep hasn't given me a callback.

Ok, I just had a guy out and asked about that $50 a room special after you pay for the first room. The sales guy did everything to steer me away from it, up to giving me a crazy price of $6500. Then he tells me about this other deal where somehow total came all the way down to $2500. Catch, I had to set a date today. Which I could not do, to which he replied if I called them back out it be another $750 added on to price because that is what Empire charges just to come out. What kind of malarkey is that? So while I in all likelihood was going to call your company back in the 2 weeks I needed to get my subfloor fixed, now I won't..

This was the worse experience ever. Were told they would be here on a certain day, show up with wrong product and try to charge 1400.00 more. The customer service people are a joke and don't really care. They tried to fix the problem but then again they never showed up to install the floor. I would NOT recommend this company ever to anyone.

Empire Today was expensive but definitely worth it and I've recommended them to a bunch of people. I chose them because I needed the flooring as soon as possible and they were faster. I wanted to move in but until the floors were done, I could not move in and bring furniture. I had wood flooring installed in my entire house, practically, and the installers were incredible. I've had many remodels but they were just an unbelievable, professional bunch. The guy who was selling the product was too pushy but he was okay. I am a happy camper just because the floor is not carpet. I hate carpets. The wood flooring is much easier to clean as well. You do not have all of this on the top.

We just bought a home and we wanted to take the carpet out. I went to a couple of local places but no one can beat Empire Today's pricing. Theirs was way below any other competitors. We had hardwood floors installed in our living room and the master bedroom. The installers were very good and we're very satisfied with them.

On May 24, 2019, I had an Empire sales representative out to my home to discuss installing flooring. I selected a LVF and told the rep that I wanted to finance the project. At that time, the estimate was just over $10,000. When he contacted the office, he said my financing hadn't gone through and I told him that was bizarre since my credit score was high. (I later found out that my identity had been compromised and while simultaneous residing in Washington, DC I was also watching my Netflix account in Syria and opening credit cards…working on that with my bank now).

Updated on 08/08/2019: I got a reply from Empire on July 18, I sent pictures of the flooring. I have not heard anything since then. I sent text to them. No response. I just want the floor fixed, I just don't want to be hanging.

I had wall-to-wall rugs installed in my house. It was just something I had to do and since I've known Empire for years, I went with them. The sales reps were quite professional and sympathetic, and the crew was competent. They did the job fast and well. The experience was quite good.

A friend of mine had posted a picture on Facebook with her floors, and I commented on them, and she said that she had used Empire. And I had them come out to the home, and I was happy with the price that they gave me, so I had it installed. I had them install ceramic floors in the kitchen and bathroom and vinyl planking floors in the living room, dining room, hallway and two bedrooms. I like the color of the flooring and I like that they’re water-resistant. The installers were also very nice. I had two separate crews, one did the ceramic, and then, two weeks later, vinyl planking. And both crews were very polite and respectful. They cleaned up and they were wonderful.

We had carpet, vinyl flooring, and baseboard installed by Empire Today. The carpet is a lot more quality than other brands but we're wondering about the vinyl because it's supposed to be scratch-proof and there are scratches in it. The scratches were by moving a chair. It has been pretty disappointing. Other than that, the products seem to be good.

I ordered approximately 900 sq ft of tile from Justin on 6/17. I explained that we needed to install the week of 7/15 since I would be off work and I'd be bringing in a storage unit and making arrangements for my dogs so the installers could get in an out as quickly as possible. I was told that there were only four crews in the Orlando area that installed the faux wood plank tiles but there was no doubt given this lead time that they could make this work.

Hired Empire to install carpeting in bedrooms and LVP in living room and Kitchen. Salesman told us they could install over the existing Tile floors. All rooms are completed with exception of the master bedroom carpet. Tile was removed but not leveled out so floor has divots all over entire floor. Installer tried to install carpet. It was very uneven because of divots in subfloor.. Carpet was also wet and now has mold and water stains on it. We need the carpet replaced now. I have been call their customer service for 4 days and have yet to get a response. Salesperson didn't communicate the job requires correctly.

I like the laminate flooring Empire Today installed. So far, the quality is okay. My experience with the sales reps was also good. They were very friendly and, for my needs, knowledgeable. They came out to the house then we decided on a product and went with it.

We had a carpet installed in our old house and we went with Empire Today because they had a deal going on around that time. The option was best suited for our budget at the time. It was pretty good. My wife talked to their rep and she liked her. She said she was really nice and professional. Also, the installation went well. It was top-notch from what I saw the last time we were at the house. The last time I saw it was about a month or so ago and it still holds up its quality. It’s in really good shape. Empire has done an excellent job. They have been really professional with the whole situation and we appreciate it.

I had carpeting installed by Empire Today in the living and dining room. I'm selling my house, and there were stains on my carpeting. And now, it looks great and it looks new. I had a very good experience with them. And I would recommend them.

My elderly mother attempted to have Empire install her carpet. She had them come measure and then when she tried to call the salesman with questions/changes she would leave a messages he would tell her he would call back but he never would! She tried calling customer service but would be put on hold for extended periods. When someone would answer they spoke such poor English she could not understand them! They would tell her a salesman would call her but one never did. She finally got thru to someone to just cancel everything because of the poor service and asked for her $150 deposit back. They refused and told her it was too late to get her money back! I would not recommend them to anyone! And don’t believe their commercials. It’s sad that they keep someone’s $150 because they got poor service so they canceled the order!!

Updated on 08/08/2019: There has been no attempt to resolve a complaint from carpet installation on June 24th. Received an email that it has been resolved. There has been no attempt from the company to resolve or even make communication with me.

We got quotes from Costco and an independent person here in Littleton where we live but we decided to go with Empire as the cost was competitive with Costco. We felt like we would have better access to the installers if we had an issue. I like to work with the local businessman but the independent person was so busy and couldn’t get us in. The Empire sales rep was very good, professional and had a lot of experience. We really appreciated that as she helped us narrow down the color really well. I’m very pleased with the carpet that we picked and the color.

Other flooring brands were charging me to come out and I didn't know if we were going with them or not. Empire installed carpets on our stairs and loft. However, I had the same carpet installed in another house and the quality doesn't seem as good. Also, one of their installers had an attitude. Still, the other installer was nice.

Though all the other floors that I've installed at one house were from Lowe's, I liked the convenience and the price of Empire Today. Their rep came to me and showed me their products and price. It was a great experience and the flooring I got from him has been of good quality thus far.

I scheduled an in-home appointment 7/8/19, 5 to 7PM for floor tiles with Empire Today. No one showed. No one called. I then scheduled an appointment for the same service on 7/11/19 5 to 7pm, again no one came and no one called. I then went online and schedule on 7/13/19 3-5pm, no one came, no one called. I got a call from a manager at Empire on 7/9/19 who scheduled an appointment on 7/14/19 11am - 1pm. I called at 12:45PM to get a sense of where the salesperson was, Empire says he will not be coming. For all 4 appointments I received a email confirmation of the scheduled appointment.

Rep claims we received 40% discount from top of sale...didn't know what original amount was. Requested an itemized bill like 50 Floors initiates. Rep advised he would email a copy. When received it showed a bill of around 2500.00 less 40% with no breakdown. Never saw my coupon discount of 100.00. Did not see correct sq footage, they had vinyl leftover to go a full bathroom. We do not know what we were paying for. Should have gone with my gut instinct of staying with Lowe’s. I am truly disgusted the vinyl is very poor quality, they make you pay upfront before job is done.

I had Empire Today do two rooms of carpet and my bathroom with LVT. I saw the advertisement and thought I was under that ad of $50 every room after the first room. When I got my bill, it wasn’t specified per se that one room was $1,000 and the other two were $50 apiece. On my Wells Fargo bill are $289.82 and then $789.09. I’m trying to figure out where that $50 per room was. It would be nice to know how that was figured out.

We used Empire in Washington and they were great. So, we stayed with them and had them install carpet in our bedrooms and sitting room. The sales reps were a couple of good guys. It was kind of inconvenient that they couldn’t come before the movers came. So, by the time they came a few days later, there was furniture. But they still just moved everything. It went better than I thought it would because they had to uninstall some bunk beds and I wasn’t sure they would be able to do that, but they did. Also, the carpet looks good and it looks like it’s gonna stay there.

We had carpeting and hardwood floors installed by Empire Today. We had talked to a couple different carpeting dealers, but Empire's price is good and we like that we could get it all done. The people who did the installation were really nice, efficient and clean. I love the new flooring. But there are already scratches. I moved a box and there was a staple under it.

I got laminate from Empire Today to go with my bathroom flooring. It's the water resistant. I am pleased with the installation. I like the color in my bathroom and how it was installed it.

We had my kitchen vinyl floor done and the upstairs bedrooms carpeted. We initially did some shopping around and based on the cost and the timeframe, we decided to go with Empire. The installation in the bedroom was absolutely perfect. But the kitchen's was not. There were problems with the floor and they tried to correct it by beating it with a rubber mallet but they compromised the integrity of the vinyl. It had dents in it.

Empire Today installed carpet in the downstairs of our home. We used Empire a couple of times before. We were familiar with them and we know their work. Our new carpeting is much lighter than the old carpeting. It makes the room look bigger. It was very easy to find the particular coloring that we wanted. It's like different colors that are multi neutrals like brown, gray, and green. When the guys came out to do the install, it went fine. The quality of their work is good. We haven't had any problems yet. With the salesman, we were not told how simple this carpet look. It's Berber, and we weren't told that it would pull up easily. And we got a new puppy and its toenails get caught on it. Sometimes, it causes strain like a bump. And once you pull it, it keeps on pulling. It's like connected to one yarn. So the salesman neglected to tell us that.

In January of 2019 I purchased a brand new home. After purchasing the house decide to put carpet in the entire downstairs. My first mistake was choosing Empire. They charged me $3300.00 for 3 rooms and the steps. I had nothing but problem from that point. After calling them at least 20 times I was able to get them to send a person out to look at all the things we found wrong about the carpet. The person said the carpet they put in was cheap and the guys that did the work did a bad job putting it in. When I was able to get someone to call me after the person came out they try to say the guy never said that and said my dog did the damage. Please do not buy from Empire. They will give you junk. I am now in the process of suing them.

Installers cut CPI security wire to front door & DID NOT LET ME KNOW! When CPI was here to fix they said there was NO WAY the installers didn't know they cut it. Was able to get fixed paying out of my pocket but it was a couple of days after 3 months so they would NOT reimburse me. The warranty I read was if there were any problems within a YEAR they would take care of it..NOT!! Very dissatisfied. Installers KNEW AT THE TIME that they cut the wire. Also broke a couple of other things they didn't tell me about but I had let that go. BE ON THEIR BACKS WHILE THEY ARE INSTALLING BECAUSE EMPIRE DOES NOT STAND BEHIND THE DAMAGE AS THEIR POLICY STATES!!

Overall I am satisfied. The salesperson was very professional. My disappointment is the fact the the carpet they installed was not the color I chose. Was same style but wrong color. They should ensure colors are correct before sending out the installers who are coming from 2 states over.

The installers were prompt, courteous and professional; they knew their job and cleaned the areas inside and out. We had a few visitors as they were working and everyone spoke highly of them, I believe they may have another customer soon; keep up the good work Empire. Our guys came from the Tidewater area. We can't stop smiling.

Empire Today is an absolute mess to work with. We had someone come out and measure a room for carpet. The price was a little high, but we agreed to it because it needed to be done anyway. The estimator was only here for about 5 minutes, and when we said we wanted something in particular, he was resistive and said it wasn't necessary. The estimator wanted $65 upfront for some reason, and we stated we would rather they include that in with total purchase price instead. He agreed. He said the installers would be here the very next day, and said we'd get a call when they were to arrive. It was an actual mess! Firstly, they didn't even give me a window of time, only that they'd be here sometime that day.

$12,000 Vinyl Flooring - DO NOT USE THEM. Ok... First Doug the sales guy is GREAT! His portion of the job was perfect. Then here comes the rest! I had about 1600 sq. feet of vinyl installed with beautiful baseboards. They came on time, but when it was time for the install they had only 2 people!!! A one day job took over a week. I would come check on the process and by noon there was just one worker! Really! Hopefully I can add the "finished work" pictures. The baseboards.. well some of them got caulking, some didn't, some edges were finished and some were not. They "forgot" to put the tracks on the ground for ALL of my closet doors. The issue is EMPIRE TODAY - farms out their work and then when you need them to complete the work the subcontractors are already working somewhere else!

Empire Carpet is nothing but a shell company using Independent Contractors that are LLC's. So the salesmen and installer work for themselves and not Empire. My experience would indicate they exercise little control or supervision over these contractors and are not responsive when there is a problem. In our case, the salesmen quoted a price for an upgraded carpet and padding but submitted the contract with the lower graded product. The installer, when asked about the product, lied about the product and proceeded to remove the existing carpeting. When we discovered the error it was too late to remedy the situation. The installer managed to destroy our existing hallway and stair carpeting and stain the newly installed carpeting.

We chose Empire because the price was decent and they said they could install it in a day. We set up an appointment for Wednesday. The day before the appointment, I receive a call saying the installers were on their way and would arrive at 3:30 PM. I called back in confusion, because our appointment was for the next day. They apologized and said they would come the next day. The next day I receive an automated call at 7:30 AM saying the installers would be there at some point, but they couldn't guarantee a time. I get a call at 11:30 saying the installers were on their way and would be here in an hour. Fine, though the salesman said they would arrive early. The two men arrive and begin working.

I had carpeting and linoleum put down at home and opted for Empire Today due to the fact that they would bring samples to me and that they were quick. I also bought from them before, so I knew what to expect. The rep brought in two little pads of choices and since they didn't have a lot of choices, you kinda have to be fine with only one or two ideas. I was not very happy with the selection, but we found one that we wanted. The buying experience was okay. However, I had a lot of problems during installation that I'm not sure if I would use Empire again.

Cannot get an itemized invoice. We had Empire install carpet and laminate installed in a rental property we owned. At the time, they were holding a promotion of buy one room, get two rooms for $50 each. The estimate seemed high and we questioned the sales rep. He indicated it was the right amount and said we would see all of that on the itemized statement/contract. When we received our signed copy of the contract..it showed the estimate amount..but no itemization. I have been on the phone with Empire Today Customer service six times now, trying to get an itemized statement so that we can verify that we did get the promotion and were charged correctly. The first time I called, they said, "No problem, we will email it to you." All we received was another copy of the contract with just the total as was given us as an estimate. Second call, "oh..we are so sorry..we will email it to you". We never received it.

Installers did not have the binding ready for the stairs. They stated they would come back in two days to install the stairs. They did not show and would not answer the phone. I called Empire’s 1 800 number and after an hour on the phone, was told that there was no info on them needing to finish installing the carpet but would call me back when they had more information but could not tell me when they would call back. They have my 4300 dollars and left me with old carpet on the stairs and no info if or when they will finish the stairs. An absolute fail of a company and professionalism.

Scheduled an appointment about a week in advance. Was given July 7th, with a 2 hours window from 1 to 3 pm. Received a confirmation email with a reminder on Friday 7/5/2019. July 7th arrives and at 3:15 no salesman is at my home. I called and after having to verify all my information, including my phone number which the agent already knew and said it to me, I finally learned that no one was going to show up at my home. Apparently the agent or a supervisor could not state what the conflict was. No phone call, no text, no email to let me know that no one was coming. I wasted my entire day waiting around for a completely unprofessional, unreliable salesperson from this company.

The carpet people installed it fast and accurate. The carpet was a good deal and we love it. I would recommend Empire to friends and family. The salesman was a great help in picking out the type of carpet we liked and the best deal.

Beautiful carpet installation. We love it! Color and quality is exceptional. We had a excellent experience with Empire. We will definitely be telling our friends to use Empire for their flooring needs. Our salesperson was very nice and professional and had exactly what we were looking for in our 1st home! Trusting Empire in our new home we felt confident and they delivered. Thank you so much for everything!

Sales was courteous and informative. Installation was 3 days after order. Install team was great, respectful of property and furniture and did a quality installation. They were quick and they told me what they were doing and then did it.

This crew was exceptional. Victor was polite and informative. Great job. If only the scheduling had lived up to the actual installation. We were truly bounced around on the actual scheduling time by customer service who had little or no power to tell us when installation would occur from 0630 to 1600. I got proactive to make the installation occur the next day.

Empire Today had something done for my sister-in-law’s house. I was told that they were good so I called them and had a wood floor installed. I liked the guy that helped me. When I had questions, I called him and he called me back right away and explained everything. I have wood floors in my main living room and family room, and the floor I had installed is almost the same as the floor I have. My old floor was glued and when you walked, you could feel that it was flat. The one that they installed in my mom’s bedroom was a floating one. But it’s okay though.

I've been in my house for 13 years and never had the floors done. So, it was time to do it and I had Empire Today install waterproof floors in my bedroom and bathroom. They wound up being a little more affordable for what I needed, especially since I didn’t have to install it myself. The installation team was pretty cool, too. They were at their job and they didn’t like to mess around or sit around. They were moving and I like how they did the borders. It looks so professional. I also liked the product that they gave me and my favorite feature is that it's waterproof. I thought it was a different texture though, but it’s okay and I’m grateful for what I have. In fact, I want the rest of my house done and I want the same guys that came before. All in all, my experience went really well and I recommended Empire Today to my co-worker. They wanna have their whole house redone and their whole house is bigger than mine.

I liked the look of the flooring from Empire Today. I also like the lifetime warranty and the durability of the flooring. We had them install the flooring in every room of our home. Everybody was so professional and well-mannered. They came in and did what they were supposed to do. They were in and out in a timely manner. They told me it would take two and a half days but it only took them two days to finish the job. So, they were very good.

I've used Empire Today in the past and I was happy with the work. We used them again and this time, it was the hardwood floating floor. It went from the foyer to the kitchen to the powder room. Then, I also had another bathroom done upstairs. It was a challenge in the foyer because of the weight that they had to take out or some kind of stone. The boards underneath were the original from the house but all in all, it worked out well. The customer service rep, Andrew, was awesome. He explained everything that they had to do when they ran into some problems, and the whole crew was very courteous and polite. They were very good and I would have them again. The setup time was quick as far as how long it took to get it installed. The prices were good and all in all, I'm very happy with Empire Today.

We had two different visits from Empire and two different things were done. We converted my ex-husband’s old office into a bedroom for my 81-year old mother so we put carpet there. We also put carpet in the family room. We then had Empire put laminate flooring in the kitchen, the hallway, and the laundry room. I knew my brother-in-law probably could have done the flooring for us but he was busy. I've been divorced for 15 years so there's no handyman around here to help me with the flooring. I just decided to go wing it and try Empire. It was a little expensive, but I'm happy with the way it turned out so it's worth it.

We were trying to sell our house and we got the carpeting from Empire Today because it was quicker. The sales rep was very people-oriented and was a very nice guy. We got a very popular color they had it in stock. It's good and it looks great. I recommend Empire.

Everything went fine with Empire Today. I liked that they came to the house so I went with them. They did laminate flooring in the halls and bedroom, and the flooring is more than my expectations. The crew was also very good. They were very professional.

The product is cheap, rips, chips, tears and is a hazard. The installers do not know what they are doing. It has been just over a year and they have had to come repair their mistakes or problems with the (bad) product 5 or 6 times (I have lost count). Do not throw away your money.

Not at all happy with the financing situation we were told by salesman would occur. It took nearly 2 weeks to get it straightened out (and much worrying during that time, as we had to place entire balance on a credit card which needed to be paid off in full). Spent hours on phone trying to get matter resolved. Workmanship not as good as what we had previously, which is why we called Empire to begin with!

I had somebody that recommended Empire. I went to their website and set up an appointment. I had them install carpet and I like the pet guard part of it. The saleslady was a nice lady. However, she spent a long time on the stairs. But she was very positive and informative. The installer came early too. They called me in the morning, but I bought the house that day, so I didn’t have the keys yet when they called me and said they were here. And I was like, “I don’t have my keys yet. You have to wait.” But they were nice guys. There was one stair where they didn’t tuck it down so I showed it to them, and they fixed it right away. I didn’t have any issues. I’m happy.

I had used Empire in Arizona and they redid the entire house floor. They did a great job that's why I called them again for this job. It was great pricing. The workers were fabulous and they did it in great timing. They did a wonderful job and I'm super happy with it. The whole process just went really great from the lady that came over to the day they installed it. Everything was perfect.

We had a very good experience with Empire Today. They had many options and the carpet we got is soft. I like it and I’m very satisfied.

The initial person who showed me the sample was very nice, very well-versed on the products she was putting across to me and knew quite well what to do. I stayed out of her way and let her do whatever she had to do. The carpet seems to be a good product and I'm very happy with it. I will refer them and if I need them, I’ll use them.

We needed to get our flooring done quickly. We looked at other flooring companies but we weren’t satisfied with how quickly they were getting it done. With Empire Today, they got the job done quickly and efficiently and the carpet was fairly easy to set up. The room is currently being used as an office and the carpet has met our expectations.

Updated on 07/10/2019: Where do we start, hmm... damage 3 feet up on walls. Seems, more seems going in different directions against grain of carpet, damaged ceramic tile from installation, carpet cut short everywhere and no working solution from company. We have had a run around from the start and now they have come back to say we will replace a 12 foot section. We were even told by Juan when he came out to inspect it there was no repair for it, all had to be replaced. Beware! Beware! Before you get involved with this company!! We have now had to retain an attorney. They do not want to do the right thing and replace it all.

I needed new floors and my brothers insisted to use Empire Today. My brother had his flooring done a month or so ago, and I went over there and it looked so great. I decided I have to get it too. So I gave Empire a call and they had a good purchase process. The only problem I had is when they took off some of the floor, it was damaged. They were supposed to take away the wood, but they couldn't take it away. So, I ended up having to pay the garbage man to take it away. But other than that, it was fine. The installers were very professional and really quick. They were on time, and it took them a couple of hours and the job was done. I would recommend Empire Today any time. They're good people.

A friend of mine used Empire in North Carolina and had very good results. My friend said the pricing was very good and I was already gonna go that way. I knew what I wanted to get done and it was a pretty quick sale. We did all the prep work. I took all the old carpet out that had been in for 40 years. I had four rooms and a 13-stair carpeted hallway. Everything went well. My salesperson was fine. The people that came in to do the work didn't always speak very good English so sometimes communication was a little bit difficult, but they knew what they were doing. They were fast and efficient.

Our county is contracted out with Empire Today. We had them install laminate and carpeting in our home. Their sales rep was very nice and helpful. Their installer did a really good job on the carpeting. So far, the flooring looks really good and it cleans up easily.

We had a carpet installed in the master bedroom, and Empire was able to install it rather quickly. The guys were nice and friendly. Plus I like the texture and the overall feel of the carpet.

We used Empire Today in the past and we haven’t had a problem with them. This time around, we got a wood flooring and a luxury vinyl tile. We did the living room, the hallway, the stairs, and a little landing. The customer service was absolutely horrible. They were supposed to be there Thursday and Friday but they didn’t show up until around 12 the first day. And we couldn’t really communicate with them. They didn’t speak English. The second day, they came and didn’t have the right trim to match the trim they put in the day before. They dropped off the guy in the morning and the other guy forgot a tool so he left. There was one guy working and then the other guy didn’t come back until about 3 o’clock. They were at my house until 8:15 on a Friday night.

Our salesman told us that the crew putting in the flooring are employees. They are not employees, they are subcontractors. I do not appreciate being lied to!!! I should have told him no a couple more times to see how much less it would have cost or went with a subcontractor to begin with. While the crew were here I called my salesman about my bed being too large. The salesman had seen it at time of the sale and I had asked if we need to take it apart, we were told it would make it into excessive furniture.

I've had carpet put in before and I had done some installation myself. I've seen the Empire Today commercials everywhere and it fit the bill for me. It was very comparable to other brands. When I got the quote, everything was spot on. The calls before the guy came when he showed up, I am really a stickler with that kind of stuff. Empire did everything they said they were gonna do at the price they were gonna do so it was good. I like everything about the carpet and the LVT I purchased. I thought the padding was gonna be a little bit thicker. It is standard and it’s fine.