Empire Today Reviews

The initial experience with the salesman was great. He seemed knowledgeable and professional. We explained our needs, including a sub-floor repair need in one room. The salesman indicated that the installers should be able to take care of it, but there would be an additional charge at the time of installation. He was not just an Empire salesman, as he informed us that he also had a construction company that he sold for. The salesman inspected the flooring damage and represented himself as an authority in what his installers could/would be able to do. He also talked about the quality contractors Empire uses for installation. We purchased carpet for 4 rooms and laminate wood flooring for the stairs and landing. Installation was scheduled for two weeks later.

Scheduling the salesperson to come out was easy. It was through their online service. He came out and then took measurements and gave me a quote. The only thing that sucked about that was he said, “This price is only good for today.” They put me on the spot. I said, “I'm not giving you an answer today.” A couple of days later, I called him and said that we did want to go with it but he still held the price for me. Then when the installer came out, he didn't have enough carpet. Empire should check on their installers on jobs and not have people come back that aren't good. There are also stains on the carpet that I don't think should be showing.

We used Empire approximately a year earlier for some flooring in a different area of the house. When we used them again, they were easy-going. We got a mid-grade laminate. It's fine for what we need it. But they subcontract out their flooring and the communication between the agreement on what's going to be performed from Empire on paper versus what's given to the contractor doesn’t get passed along. So that contractor is skeptical on what’s included. Overall, Empire is fine but they need to pass on what the agreement is to the contractor, so that way they wouldn't have that problem.

We have a home in Indiana, and we've had carpet from Empire installed there. And then, we saw in the newspaper that it was 75% off so we thought we’d replace the carpet in our Florida home. We're happy with the carpet, and the installers were great. The carpet is gonna hold up well. The salesman said that was the best one, and it isn't as spongy as the last one we had. It seems like it will wear well. Empire Today is a lot easier than trying to get samples from a carpet store and coming back and fooling around. It’s easy. They came one day. And then they came the next day and did the whole job.

The customer service fine. The process was easy because I knew just about what to do and what I was looking for. So it was okay. I chose the vinyl laminate flooring. I like the colors because it matches with my kitchen. It feels good to my floor and it brightens up my kitchen and my dining room. My floor fine. I'm enjoying it.

I had my carpet replaced with hardwood floor on the hallway of the second floor of my home and the sales rep that I dealt with at Empire Today was very good. But when we talked about the floor, I mentioned to him that I wanted the floor glued down. Then, I don't know if there was just miscommunication between him and myself, but when the installers came to put the floor in, they said they came to install a floating floor. One of them called in to their boss, then they had to get in contact with the sales rep. It all worked out, but I ended up paying an additional $300 and some for the floor to be glued down. And before we got that all settled, it was about an hour and a half to two hours before the installers could even start doing the work because they had to get this issue resolved. Other than that, the work was done professionally and I'm really satisfied with the floor.

With Empire, it was very convenient because we could have someone come to the house to show us samples and we could get nice-sized samples to view with our paint color. The quality of the carpet for the price was also better with Empire than what we found in the home improvement stores. The rep who came here was awesome as well. He was super friendly and respectful of our home and of us. The new flooring looks fantastic. It's soft and durable, so we're very happy with it.

This has been the absolute worst experience! We ordered both carpet and vinyl plank flooring. At the start, the sales guy had issues entering the sale cost and financing of our order and said he would adjust it later. He did not. On the days of install (separate for both carpet and plank) I made the requested payments before the installation and was told it was paid in full. But then, 2 months after the job was done (more on that later) they are harassing me and telling me that I owe $2278.69 MORE. When I explained why that is not the case, I then receive a letter, now 3 months after install, telling me that now I owe $2841.87...so an additional $563.18 than they claimed I owed previously. Fast forward several more weeks...they are asking for a new amount. It's very clear that this company has zero competence when it comes to sales, accounting and customer service. The amount of calls and emails I have received regarding this is absolutely over the top. I owe this company nothing more.

If I could give zero stars I would. We signed a contract because they said they could install the LVP on Wednesday 3/10. Then the sales person called to set it up after I paid the deposit (which by the way they charged more than they should have, more than the contract called for) and nope, can't do Wednesday, it will have to be Thursday. Ok, inconvenient because I work from home and the 1st room done was to be my office which we had emptied out. BTW they tell you arrival will be between 8am and 6 pm, that is all they can do. So Thursday at 1230 I finally get to speak to someone AFTER waiting 54 minutes on hold and nope, the crew didn't show up so it will have to be Friday 3/12. They said call after 1030 if the crew has not shown up by then and they can give you a better estimate of arrival.

The first time out, the sales rep was easy. He showed me all the floors and explained everything to me. It was a 0% financing for the year. I got something in the mail that said the 50-50-50 or 75%. I called the company and they told me I had to call my sales rep. I asked him which was a little uncomfortable because the company sent me something then they told me to go ask somebody else. But he said he was using the best deal for me.

Two years ago we called Empire, based on their reputation, to install carpet in our living room and hallway, large downstairs family room and vinyl flooring in our foyer. Very nice man came out the day after we called and spent a lot of time with us picking out our carpet. We chose a medium pile carpet, high quality for living room, and a VERY high quality Berber carpet for our family room and a beautiful vinyl tile for the foyer. The foyer tile was installed first and it was and is beautiful. The installers did a wonderful job! Then they came to install the living room. Again they did a fine job. Last came the Berber in the family room. It had to be seamed and the seam is in a high traffic area which we were not happy with.

They reached out after seeing my review and returned my deposit.... The person I talked to was apologetic and professional...

We had carpeting installed in four bedrooms. We love the quality of the carpet. Everything was perfect. If we ever need any other flooring in the future, I'm sure we'll be contacting them again.

Worst decision I ever made was allowing These people into my home. I was robbed $2550. They sent a family of 4 to my home to install my cheaply made carpet. Two young children around ages 11 and 13 a gentleman and his petite wife. The gentleman knocked on my door and said he was here to install carpet requesting remaining balance from my husband. Once he paid the gentleman walked outside and came back with his family.

After I got the initial quote from Empire, I bumped that up with a local competitor in my area. The second price that I got was somewhat lower. However, there was not a guarantee that it included everything that Empire's price included. So I felt comfortable with going with the Empire. There was a lot of heartburn that happened throughout the process. When the installers got there, they pulled up the floor, just to realize that we did not upfront check the product that we had ordered, which was the wrong product. So it took about a week or so to get the product in and that was a little bit of an unexpected stress. But Empire made sure to really prioritize the situation and get it done, and it turned out well.

I had Empire do 4 areas of carpet in my home in 2018 in 2020 I realized that the rug was buckling in 3 out of 4 rooms/areas. When I called up they informed me that I would have to pay $100 per room to have it fixed. I was extremely upset because when Terry ** from NJ was at our home selling the product he assured us that these rugs were completely warranted. A few weeks later I decided to call Terry. Personally he said that it didn’t sound right. He would try to resolve it and get back to me in no more than 4 days. It’s been way over that & He still has not had the decency to call me back.

Empire Today gave me such a hassle at the beginning. When the salesman was here, I just talked to him and he agreed with everything I said. But when it came time to it, it was like they didn't even pay any attention to what I said. So I told him that he wouldn't listen to me and that they were not worth my money and then I asked to cancel the whole thing. Right after I told him to cancel it, the installer showed up and the installer said that he could get this done for me and it'd be great. He was the perfect installer I ever met in my entire life, so I decided to go for it. I've had the wood planks installed in the living room. It’s beautiful. He was here at 11:00 or so and he left at 6:00. He did a fantastic job. Once the installation was completed, I was better.

I had one little hiccup where Empire Today told me the carpet was supposed to come in and it didn’t. But it came in a couple of days later. The price was unbelievable. I compare prices with Avalon Flooring, and it was almost half the price. The guys came in and they were so professional. They had the carpet installed on my stairs. They had to cut it to fit the stairs. And it was a pattern, so it wasn’t easy. They did it in under three hours. They cleaned up everything. They vacuumed. You wouldn’t even know they were there.

I liked the carpet that I had Empire Today put in my bedroom, so I went with them again. But their installation team was rushing. They banged up a corner of my wall and messed up my sister's dresser. Then I had to call them to fix my sister's bed 'cause a rod fell out. I also had to tell them to wear a mask.

Empire Today installed the carpeting and flooring. I disconnected my washer and dryer for the contract and the installers connected the washer and dryer back. But the water drainage was not properly put. So now, there was another flood after all that new carpeting had been put in. I'm having a problem with Empire because they want me to file a new claim stating that it was my fault. But during the installation, I was not downstairs or in the area to see everything that was going on until it was completed and asked to sign papers. I've been a great customer with Empire Today and I've also referred them to different clients that I have. But I'm very disappointed going through this type of action by not correcting the problem.

We looked at carpet at a couple of different places and a lot of it was similar in color. We found this gray at one individual place and they gave us a price. We called Empire and they came out. They had the exact same carpet and it was quite a bit less money, so we went with them. But we had picked out the carpet beforehand. The people came in and were efficient and just went right after it. They answered all my questions and explained what they were doing. They were very knowledgeable, impressive, professional, and wore their mask the whole time. Everything went great.

I had Empire Today carpeting installed in the living room. I like that the carpeting was readily available. Also, the rep was great.

I was trying to buy something in my area then I saw the specials on Facebook of Empire, and I asked a few people. They said that they were really good and recommended them. They sent somebody out for a free quote and the gentleman was so nice, informative, and helped me decide. I'm a big fan of customer service, so he sealed the deal. We had wood floors installed in the living room in the hallway. It makes my room look bigger and I love the color and the floor. It's awesome. I just have one little complaint, they put tape on the border that divides the rooms saying, "Do not step on", and they tell us to leave it on for three days. But I left it on longer and we just recently pulled it off and one of those little walkways had a little hole in it. I never knew how to fix that. But other than that, I'm very satisfied.

I had some carpets installed in almost the whole house. It's about 3,000 square feet. Aside from Empire, I got a couple of other quotes. I ended with Empire because they had a really good 50/50 deal. The salesman, John, came out and he was awesome. He really sold us on it. The carpet is supposed to be really good and it was about the same as one of the quotes I got that was a medium-grade carpet. John was pretty sweet and he made a whole diagram of our house.

Empire Today was the most convenient to work with. We had put up carpets in three locations, the living room, the stairs, and the master bedroom. It looks great. The installers were very professional. They helped me move some heavy furniture and they left the house looking immaculate. It couldn't have been better. We'd be considering using them again for additional renovations in the house.

The installation was gonna be too long with other companies and we were impressed with the presentation from the Empire Today rep, so we decided to go with Empire. We had them install the carpet in my basement but the experience wasn't a very good one. The first day they were supposed to install it, nobody showed up. We called them and they said I never answered the email or their text. I never got an email or a text. So, they rescheduled it for the next day.

I was replacing all the carpet in three rooms that had the original carpet in the house. It was old and it has been there for a long time. I just decided to get it done. I Googled flooring and saw Empire Today had a 50/50/50 sale. The salesman was good. He explained everything. I got the feeling at first that because the pricing didn't reflect the 50% savings on the material, the installation, but then towards the end, he showed me the original prices and then the 50% discount. I felt more comfortable once I saw that. And then, the installer was fantastic. It was a one-man operation and he did it all in one day. I couldn't even believe he got it all done. He was very courteous, meticulous, and professional, and a very hard worker. I was happy that one guy was able to do all that work instead of me watching two or three guys around all my stuff.

The installers were awesome. The carpet that we chose is what we wanted and it looks great. However, I'm not satisfied with the padding. It was explained that the padding we were going to get from Empire was better than what we had. I also talked to the salesman and he was with us when we went upstairs and looked at the padding and carpet. He said what Empire carries is better than what we had. With that knowledge, we went with the padding in those four rooms that was less quality than the one we had put in our bedroom. It was less thick so it wasn't as plush. It's kind of hard. You can pretty much feel the sub-floor when you stand on it and when you walk on it. In the stairway, there's a tack strip on each step. Towards the back of each step, you can feel the tack strips through the carpet. That's how thin the padding is. That was the unsatisfactory part. We were told one thing but it's not really what it is.

We had Empire Today install vinyl in three bedrooms and the closed-in porch. I liked the way they talked and the warranty. I had some bubbles show up in my closed-in porch. Empire came back within a week and took care of it. They sliced it, got the air out of it, put glue under, and ran a roller over it real good. I couldn't even tell where they cut it out. It's a lot easier to keep clean than carpet.

We did carpeting and hardwood floors from Empire Today and they exceeded my expectations.

I had Empire Today when I lived in Cleveland. The rep was great. He was a good guy and he answered all my questions. Also, the installation guys were great. They did their job well. Our luxury vinyl laminate flooring looks nice. Everybody in my family likes it, so it's a win-win.

We have used Empire before and we have always been happy with their product. We recently purchased carpeting and everything was great. It was simple and we liked it. Empire came to us, and a couple of days later, they came and installed the carpet. There was no rush, no mess, no fuss. We were very satisfied.

There were previous work that Empire had done for us to other homes. This time around, we did laminate flooring and the work was for the primary closet, primary bedroom, great room, dining room, kitchen, and bath. I call the salesman Mr. G. Because of the previous contact with the company, he continued on to the same line that the other salespeople did which made me a return customer. Mr. G had the information I needed and he answered the questions I asked. He brought in quite a few books to look at and he made suggestions. When I told him what I wanted, he showed me what I wanted then he showed me what I needed. I went with what I needed. What he showed me and to have it installed made sense.

3 1/2 years ago we had Empire install new carpeting in all the rooms of our vacation home. We have only used the house less than 100 days since and due to coronavirus haven’t visited the house in last 8 months. Last time there we saw some buckling but waited 8 months till we returned to call Empire. Empire came out and said the whole house needs to be re-stretched and we will have to pay for it since the installation warranty is only one year. Seems to me this is an installation issue. Contacted another company which stated that it looks like improper installation especially since the whole house needs to be re-stretched. We have no kids or pets just two retired people using the house a few days a month. Empire should do better by its customers.

They ignored our complaint about the floor for over 3 months. It wasn't till we threatened to contact the BBB that the office manager called. She came out, agreed with what we saw and stated that it would be fixed. She even went as far to say that a professional wouldn't leave it like that. Now, they are refusing to fix what she promised. The floor is buckling, the quarter round is not secured properly or even installed properly. The transitions are all coming up. They pulled the base boards loose when removing the old carpet.

I’m very dissatisfied. They didn't do a good job in the kitchen. They didn't do what they said they were gonna do. Now the floor still squeaks because they didn’t put anything under it. The guy didn't even want to take up the old linoleum that was on the floor. I had to dispose of it myself. But I don't have any complaints about the carpet in the living room. We also moved out everything in the living room. When they came, all they had to do was put down the carpet. In the kitchen, all they had to do was move the fridge here and there. The guy said, “I'm putting this down on my papers. You will get a discount.” But we didn't get any discount.

When we set up the installation, I couldn't get ahold of someone from Empire Today. I had to leave a lot of messages and it would be a day or two before they'd return phone calls. So the follow-up at that point was a little slow. They did eventually get back to me. I thought we would get a call a day before about installation, and I got a call at 10 o'clock the day of, versus they said by 9:00, of when it was going to be installed. Also, there was a little bit of mix-up on the financing. Empire Today said that I had to pay for it before it would be installed. I tried to follow up with people and it took a couple of days for the follow-up. Other than that, their rep and installation team were good. They installed the Berber carpet very quickly and they cleaned up after themselves. They were very nice and professional. The carpet feels very well.

I had carpet installed by Empire Today in the master bedroom, office, sitting room, and three bedrooms. I liked the quality of the carpet and the price. The rep was good. I liked him. Also, the installers were courteous. It was a great experience. Empire was professional, and we're very satisfied.

I had the vinyl flooring installed by Empire Today in the bathrooms and the kitchen. It's vinyl, but it doesn't look like vinyl. It's good quality. Empire got back to me right away. Their customer service was really good, and the guy that came out explained everything really well. They were able to do it very fast. An appointment for the installation was made. When the guy came out, he said they could come the next week. They called early to say they were on their way. They came right at the scheduled time. They did a great job. They didn't even take a break. They just did it all day and then left. The quality of work is really good. I'd already recommended them.

I got the hypoallergenic carpet for my bedroom. It looks very nice and they did a really good job installing it. There's not anything weird or coming up. The carpet is hypoallergenic but my concern is that however they attach it is definitely not hypoallergenic. It's kind of a plasticky smell. It's been a couple of weeks and it's hard to breathe so I've been having to air it out a lot every day like crazy with my air purifier that I would set in the room and open the windows and fans.

Empire Today would able to take $500 off of the job for the hardwood floors and be able to get the job done by Monday for my husband's birthday on the 23rd of January, so we went with them. Their sales lady was very awesome. She came from Evansville. We picked out the wrong color and we matched it with the table in the middle of our rug. It did not match the base of the floor. So when the sample came all the way from Illinois, they had to drive up here two and a half hours with all this wood and it wasn't the right color. So we had them pull everything out as far as they could go. If Empire Today would have had the material in Madison, they would have been able to do it one day. The two guys came up to do it and they had to come back. They both couldn't come back the next day because of the ice storm. But one guy came back the next day and he did an awesome job. We’re so happy with it.

We had carpet, vinyl flooring, and vinyl tile installed by Empire and the person we worked with was great.

I've gone with a few different options in the past, but it's been a while and I thought Empire was something I’d try out because I've heard so much about them through their advertisements. I liked, in this day of COVID, that they were willing to bring all the samples and we could match to what we wanted right here in the house. I was doing a bonus room upstairs so I was looking to carpet the stairwell and then do either a vinyl or a laminate for the flooring upstairs, and I went with the laminate.

Empire Today got me in so quick. My interaction with their rep was a good one. The installers called me before they came over. Then they showed up, walked through the house, and they got started. They were happy with the furniture and they finished the installation rather quickly. I had them install padding and carpet upstairs. It looks beautiful and I like its softness. Empire Today is great. I had some neighbors come over and took a look at it.

My floor is separating in a few places after 2-1/2 years. They have come out 2 or 3 times to repair this. I asked the installer if there was any problem with the subfloor, that I could put screws down while they put carpet down, was told there were none. There is a spot where it has a buckle in the floor but they say this one spot is causing the problem in other rooms and tell me it’s going to be over 900.00 to repair. We paid over 6000.00 for the floor and carpet and expected a little more from them. Definitely will not use them for anything in the future.

The cost from Empire Today was better, so we went with them. We had carpeting installed in the whole house. The installation was very smooth. There were three people, two men and a woman, and they worked very hard and stuck to it the whole day. They did everything well and they put everything back. I'm very happy with the experience.

Empire had a good price and a product that I liked better than the others offered me. The sales representative that came out was a little pushy. I actually liked the sales representatives better from the other companies that I got estimates from. But because I liked Empire's product and the price was better, I decided to go with them. I try not to be too swayed by the salesperson because they're trying to make the sale. He was too pushy for my taste. The other ones were more trying to inform me about their products. They were trying to sell to me, but they weren't as obvious as the salesperson from Empire Today.

I had Empire Today install a carpet in my kitchen floor. Their rep was very professional and knowledgeable. The carpet was professionally installed and I'm very satisfied with the work done. They put a molding around that I didn't expect. I highly recommend Empire.

The installer kept leaving my front door open. His tools were in the hallway and I would have preferred it if he had just brought his tools inside. Other than that, the installation was quick and efficient.

I had went with Empire before. I got new flooring for a playroom for the children. The people who came to install were good. They were in and out. We did have trouble with the one previously installed. It was four years ago, and it's starting to bubble up my living room. It's some line in the carpet. It needs to be pulled or something. So, we're not really happy with the carpet that we had gotten installed. My husband asked the guy from Empire what he would have to do and he said that we would have to call. To pull the carpet, a hole would have been further from the heater in the floor.

We liked the gentlemen from Empire Today who came to the house, and we also liked the price and the fabric. We had carpet installed in three bedrooms and we love it. Two of the gentlemen who installed were great. They were very quick. I would recommend them highly.

I've used Empire Today before in my prior home. I had a good experience and that's why I used them. We bought carpeting for four bedrooms and stairs, and a sunporch. Everything went well. The guy that came gave me all the samples, the estimate and price. He set up everything. And then, the guys that came to install did a good job. There was one section that my husband saw which they needed to fix and they were like, "Oh, no problem," and they fixed it.

It went real well with Empire and the carpet looks great. We are very satisfied with what we have.

I was very impressed with the people that Empire Today sent this time. We had three bedrooms and they matched up the floor perfectly. In the hallway, they blended it to where they didn't have to do the T strip. They went ahead and glued it down. I love it. You can look at the whole house now and it blends in. It's three different types of laminate flooring, but it blended in. They finished it the same day. They did an awesome job. I was impressed because I didn't think that they would be able to pull it off. It was only two guys that came and he didn't think that he was going to be able to pull it off, but they did. And they moved the furniture around, and even the strips on my baseboard. I strongly recommend those guys.

I wanted carpet, so I googled places that do carpet. Empire's one of the top things that came up. I'm really happy with the product that I got. The installers were great. They were in and out in like two hours, and I thought that was really fast. Empire did really great and it was not too expensive and the quality's great.

The salesperson was extremely pushy, impatient, and a little bit condescending to my wife. But Empire had another salesperson out right away after we called to complain. The installation and the follow-up went fine. The installers were here a good part of the day and they were really good. They had minimal scuff marks on the wall. And the quality of the flooring is good. Overall, we're happy with the product and the installation. Also, I finally was able to set up a monthly payment with Wells Fargo. I got a hardcopy bill in the mail, and that was supposed to be paperless, and I was able to set up a recurring payment. But that part of it was not user-friendly. In the future, Empire needs to figure out a way to make that whole situation with the 12-month interest-free promotion a lot more user-friendly for the customers.

I had Empire Today put in carpet on my basement. My interaction with the installers was pleasant. The only glitch throughout the system was when the fellow came out, he told me that I would receive a confirmation email to make sure I was signed to get email about installation time, but that never happened. I guess they were trying to call me to do it instead of the email. But because of my work schedule, it was complicated. And then when we got it fixed, the installers needed a confirmation that I paid. I was never called to give them a confirmation number. I was never given a confirmation number. So, when I had to call when the installers were here, that was 20 minutes I was on the phone waiting for the customer service lady to reach whatever department that holds the confirmation numbers. Other than that, I was pleased with Empire Today.

I live in Arizona and I have a casita. I had Empire Today put in the carpeting there and everything was perfect.

We decided on replacement of the floor in the kitchen. Empire Today was able to come out in three days. They showed us some samples and we picked one, and that seemed to match the continuing floor into the breakfast room. They installed the planks and pounded them together. That means that they stuck side by side, which is okay. The installation took four hours and they did a fine job so far. But check out other alternatives.

Empire had a pretty good salesman. He brought in everything and went over them. He explained everything and when he left, I didn't have any questions.

I like the way Empire Today comes and gives estimates. I had them put in carpet in my living room as well as in my loft. For the installment, I asked them to call me first and let me know when the installer would be coming out because I am a working lady. But they didn't call me. The guy just came to my house and was hitting the bell. Other than that, I liked their service and I called them back because I needed to have my stairs done, too. And so far, everyone likes my flooring.

I had two different times with Empire and I liked the way that the two different salesmen handled it, the way they knew their job, and I liked my discounts. I also liked the quality. When I started, I had stairway carpeting put in and it was perfect. Then, I had a laminated hallway, two bedrooms, and a playroom. The girls love the bedrooms, and the playroom is beautiful. It was excellent.

We were happy with Empire Today's offer. We liked the speed with which they could get the carpet in, and we also liked the style and color scheme. The rep was great. He was very clear and he had a good personality. We had Berber Shag carpeting installed in the basement. When the guys arrived, we all concluded with the snowy weather that it would be best for them to work in our garage. So, I moved to my car and they helped me prep the floor of our garage for trimming the carpet, and then they got to work. They did the stairs and one room. They were efficient, clear and cleaned up everything when they were done. Their work seems good, so far. There are no lumps, weird spots or soft patches.

We had a carpet with a liner on the bottom. I liked the time period Empire Today could get the carpet done in. The rep came in and looked at our basement, and then gave us a quote. She was friendly. She was professional in the way that she did everything. And then, a couple of guys came over and we had already rolled up most of the carpet, so they had a pretty easy base to start off with. They had to take out a bit, which they did quickly. They then cleaned the floors, and then came down and installed the carpet quickly. It's a good quality carpet and it helps keep in our basement.

When I initially set up the appointment with Empire, I mentioned to the rep that we were on a budget but they came in the door and they brought in all the high overpriced carpet. They need to go back to the notes. If someone said they were on a budget, bring in the budget carpet first and let them go from low to high. Other than that, the carpeting we had installed is good quality padding and carpet and very budget-friendly.

Empire Today installed carpeting in one bedroom. The installation team was fantastic and cleaned up after themselves. Overall, quick, easy, simple, and hassle-free.

I considered purchasing from Luna and Empire Today. I had Empire come out first and I was more than satisfied with the samples. I went with them and I didn't even get Luna or look at their products after that. I had carpet installed in the bedrooms and it has exceeded my expectations. The installation was really quick and very simple. The guy came in, took the old stuff out, put the new stuff in, and cleaned everything up. All in all, my experience went a lot better than I thought it was going to go.

I got good service from Empire and the quality of the material seemed great. I bought something a little better than the standard stuff the people put in new homes and an upgraded carpet. So far, it's doing well. I love it. The technicians knew what they were doing and were courteous. I just had one thing go wrong. The salesperson quoted me one price. I gave a little bit over half to him upfront through a card. Once they got through with the job, the price that I was supposed to pay was totally different number, and a whole lot more. I had a little battle with him with that. Empire resolved it that same day after we made a couple of calls and I got back in touch with the sales guy. He spoke with somebody in their office and they got it straightened out.

I went with the Empire because of the convenience and the fact that they can get my job done as soon as possible. I had laminate put in two bedrooms and I am very pleased. The gentlemen that I had during installation were excellent, clean, and polite.

We had carpet installed in the bedrooms and living rooms. It was good dealing with the Empire Today rep and the installation experience was the best. The two guys that put it in were phenomenal and I would only come back if I could have those two guys install my carpet again. I like the look and feel of the carpet. I would recommend Empire Today. The product and expertise and installation from start to finish were phenomenal.

I found online that Empire Today was running a special. I contacted one of their sales reps and everything went well. I had carpet installed in the bedrooms and I love the way it feels. The installers were very prompt and they got everything done really quickly. They went above and beyond and I was very impressed with them.

I got the kitchen carpet and the family room carpet done by Empire a month ago and the installation was okay. The only problem with that was they told me they'd move the appliances and they didn't. But they moved the stove for me after arguing with me. The quality of work was good and the wife loves the quality of the flooring. I'm also getting tile and carpet but they asked for more than what I was quoted. I wasn't happy with that. Now, I'm asking to split the bill so that when each guy comes out, I'd pay them whatever I agreed to and they're struggling with getting that done. I wanna know what I owe the tile guy and the carpet guy when they come out and I'm having trouble getting that number. I still haven't got an answer on it.

The salesperson came to my house. He was very polite and did what I requested. He didn't try to oversell me or try to sell me something I didn't want. He fulfilled whatever I asked for. He did his best. And I was very satisfied with the installers. The color was fantastic. Everything was nice. If we need Empire again, we will give them a call. I will recommend them to my family and friends because the service was excellent. My landlord might get in contact with them to finish doing the whole home. But I recommended him to Empire because they were the ones that did the carpet upstairs.

Barry did very well with his presentation. Also, the people that came to install the floors were very professional. The flooring is what we wanted. My wife and kids love it. I referred two people to Empire Today. Both of them said they already contacted Barry.

I used Empire Today before and I was very satisfied, so I went with them and had wooden floors installed in my living room area. It was excellent. The installers called to say they were coming. They came on time and they wore masks. They did what they were supposed to do and made recommendations of how to lay the floor the best way. They were very courteous and they cleaned up after themselves. They were excellent. The installation took about five days. I like the color. I'd tell my friends and family to use Empire Today. They're great and their service is wonderful. Empire Today can get the job done in a timely manner.

I saw an ad that hardwood flooring was 50% off. And because of that, I called Empire and had that installed in my living room.

I ended up having appointments for the carpet installation rescheduled three times. I still have a closet that I'm waiting for somebody to contact me and tell me when they will finish it. The job is not done. I called Empire Today's customer service number and talked to them, and they gave me a number but I still haven't heard anything from anybody.

We like the timing with Empire. It fit our schedule better. The sales rep wasn't horrible but he wasn't great. He is to the point. I like that, but it could have been a little bit better. The installers were awesome. They were really respectful and I am really happy with the outcome. I got a new carpet in the basement.

The first dude from Empire Today showed up on a Friday and told us the estimated cost. Then we scheduled it fairly quickly. The installers came in three business days and they were pretty fast. We had the whole downstairs and casita done. It took them six hours total to do the whole house downstairs. It was pretty nice. Once it was done, there were really no questions. I had received a text from somebody to see when the project was finished which I thought was inappropriate. Then there’s a five-year warranty on it and I have to have it cleaned every six months but I don’t understand how it works. They could explain that a little better or it would probably be nice if there was a pamphlet that I could read later.

Worst company ever. I had two different sales people come to my house to give me an estimate on flooring over $3000 difference between the same company. Decided to go with the pricing which included replacing my stairs as well as my laundry room. The installer showed up three hours late and proceeded to tell me they could not do my stairs even though it was included in my price because it wasn’t the right flooring for the set stairs. Then they also proceeded to tell me that they could not move my existing furniture to install the flooring even though that was agreed-upon and paid for in the contract. Terrible communication. Terrible customer service.

This the third time I used Empire Today. The flooring I got was laminate and their crew was excellent. It was a great experience.

There was an ad for 70% off of flooring. So, I initiated the call to Empire. I didn't buy the 70% off carpet because the salesman said that there was something else available, several other things that would be about $100 and $150 more. I went with one of the other ones that he showed me, and it's fine. It looks good. The installers were good. The gentlemen who came to my house had to go out to his car about four different times to get me different samples. He showed me the ones that were 70% off and some of the other ones that he had available that would be in the price range but a little bit more after discounts.

The installers were really great and very pleasant. They did a great job. We had floorings installed on pretty much the whole house, upstairs with carpet, downstairs laminate. The quality is wonderful. We're very happy with it.

We have used Empire in the past. They installed some carpet for us up in Minnesota a number of years ago. For the wood flooring in this house, I had been looking around to try and find a narrow plank floor to match the one existing wood floor in here. My mom had done the same thing in her house, and Empire did a really great job for her when she was putting that type of flooring into the master bedroom to try and match the stuff that was already existing. So, that was really the reason that we chose Empire the first time.

My fiance contacted Empire today and set up the consultation. I had a great experience with them. We were able to put a downpayment and schedule the installation at our convenience. The installers were very efficient and they cleaned up. So far, we love our new flooring.

I purchased vinyl tile from Empire. In the COVID environment, the installers were very professional. They did what they had to do and they cleaned up. I was really impressed with them. They worked really well. So far, my flooring seems durable and I like the quality.

I have used Empire Today a couple of times before, putting in carpeting in another house that I had. I was very impressed on how everything went. It was a very good experience back then. Since I had a good experience, I called them in. I had laminate flooring put in my bedroom. I've had a few people look at the floor already, and they’re like, "Wow, it's fantastic."

Contracted with Empire Today for carpet in entire house. Living room had manufacturer's defect and company refuses to honor warranty unless I pay a $900 fee. Carpet had a line through the middle of the room that looks like a seam. Their rep that came out to inspect it said that it is a defect that happens at the factory when the machine gets out of alignment. He submitted my claim and today I was told that it was denied. They said that it was because I have dogs in the house. They also said that was why they ask about pets and children. So it seems that kids and pets must void the warranty. The carpet that we purchased was said to be the top of the line but it obviously closer to apartment quality.

Empire Today's sales guy who came out to give us the estimate was wonderful, very courteous and helpful. He was easy to work with. They then came in at the lowest bid. We had carpet and hardwood installed at the basement. The tile guy was super nice. The carpet people were a bit hard to communicate with. They left stuff undone, so they had to come back and fix some stuff. They communicated it to the home office but never showed us the issue, so we didn't know what was going on. But they came back and fixed it. Empire Today was very customer-friendly.

We shopped around at different places, and the rugs weren’t going to come in for a long time because of COVID. It was being held up in factories. But with Empire, we were able to get the rugs quickly. The salesman that came could have had a better attitude. He was not friendly but he was helpful. The installers did a great job. The father-son team that installed the carpet was outstanding. Then the other team that did the plank flooring was very quick and clean. We appreciated their initiatives.

My husband looked online for other companies that showed up, but Empire was responsive right away and made an appointment quickly, so we used them. The cost was good because of the sale price and the quality is really good, too. We got the carpet for our son's house and he loves it. The carpet is great. The salesman that came out to the house was very helpful. When the installers came, they were friendly and careful. They wore masks. They did everything perfectly. They cleaned up great. They even swept the front foyer with just little pieces of carpet fuzz that came off as they were moving things in and out. So they were really fantastic.

I looked around a little bit but Empire looked like they would be good. It was fast and I didn't have to worry about waiting on them. I've got a good-sized living room and I had laminate floors done in there. The installers had a little problem getting the molding for the steps but they came out and did the floor one day, and then came back and did the steps the next day. That way, I wouldn't have to keep everything off my floor for so long. They did a great job and got everything down quick. I'm happy with the job.

I was going to consider other brands but I just wanted to get the flooring done so I picked the first guy who came in. I had Empire Today install laminate everywhere in the home except for the two bedrooms. It’s waterproof and scratch proof because I got dogs and kids. It has been good so far and I have no problems.

The representative was fantastic. The installers were good but they didn't speak English well. Other than that, they were prompt, courteous, and very clean. They did a nice job of installing the vinyl flooring in my den.

I looked at a whole lot of other brands for the price and Empire Today was the best way to go for what we were using it for. The installers called about 30 minutes before they showed up and arrived when they were supposed to. They cleaned up and did a good job.

Empire installed the carpet in the stairs and then in the two bedrooms and closets. I liked that I didn't have to move any furniture and the three-year new stain warranty. The carpet they installed looks really close to the carpet I did have. But it’s soft and if I did spill something, it comes right off. It was a professional and fast experience overall.

I ordered 2 rooms of carpet on 1/26. We agreed on delivery on 2/8. I was told what items needed to be removed before the install. On 2/3 I received a call confirming the install and that no one in the house was ill, if so to call in. The 2/7 I spent the day moving the items from the rooms and disassembled the bed as I was directed. I got up early because the times given were 8 am- 6 pm. I waited. A little after 9am I called and went through the automated system. When I dot to the “delivery today” part, the phone went dead. I called my salesperson told him the issue and he said he would call back. He did and said he had the same problem. He said he would keep trying and have them call me back.

In Aug 2020 I had 600 sqft of vinyl plank installed. The toilet in the half bath leaks and about 10 places throughout the area are buckling. I contacted them Nov 5 and they sent 2 men out to confirm. Ever since then no one will return my repeated calls for correction of this issue. I call weekly and am told someone will contact me.. One person did and she no longer works for the company I'm told. I have been more than patient and want this work corrected for I may use my half bath again.

Empire Today had a sale, which was why I didn’t consider other brands. The installers were excellent and the carpet that they installed on the stairways was perfect. We bought a more expensive product and part of the cost was the one year cleaning guarantee. We talked about it when Empire sold it but I don't remember getting anything about that. So, I would like some information on it. But the experience with them was very professional.

They did carpet installation upstairs and downstairs. When I spoke with the sales rep, he was like scamming me with the way he was reacting and talking. I didn't feel comfortable with him. But I really wanted the carpet. The installers were amazing and I liked them. Empire was really good. I like the carpet.

We had their luxury vinyl planks installed in the entire house. The price was cheaper with them and the customer service was better. They also had a bigger selection. The sales guy was really knowledgeable, brought a bunch of samples, and helped us make a decision really quickly. The installation was super quick and professional. The installers were done in a little over a day. We did our whole house, so that was impressive.

Empire Today had a better quality carpet, which was why I went with them and had carpets installed in the living room and bedroom. Dealing with the sales rep was good and the installers did a decent job.

We also shopped at Home Depot but Empire Today had a quicker installation time. The sales rep had a good understanding of what we were looking for and showed us sufficient options for us to make an informed decision. It was straightforward. The installers showed up on time and they were very fast. They cleaned up well after they were done and there were no issues. The flooring is holding up well so far.

The reason I chose Empire is that I already knew them. They're prominent when it comes to advertising and they were having actually a pretty good special, which was 50% off on material and labor. I thought it was already a pretty big deal. When I called them to get an estimate, I was happy with the value. I got blinds and carpets and I'm very happy with everything.

I had Empire Today install luxury vinyl flooring throughout the home except for my bedroom and the master bath. The installers were very professional and efficient. It was excellent dealing with them. Everything was nice.

We called and the sales rep came to the house within a day or two. Then, they were installing the flooring two or three days later. We had some carpet and some flooring done in the basement and the quality seems good so far. It was a good experience overall.

The salesperson was very friendly and very nice. I would have liked to have seen a few more samples, but that's fine. We had carpeting and laminate flooring done and there were two different teams for the installation. A man and a woman did the carpet and two men installed the laminate. They were great workers and they were wonderful. They cleaned up everything. The only issue that I had was with the two men that did the laminate. They didn't speak a lot of English. We communicated pretty well but when they were trying to explain something to me, I couldn't quite understand what they were saying. There was a little bit of a language barrier, but they did an excellent job. Both crews were very professional. Also, the carpet is not quite as plush as I would have liked but the laminate matches my floors perfectly.

I liked Empire Today’s price and we had carpets installed in the bedrooms. The sales rep was very clear and the installation was good.

I recently purchased my home in AZ. with intentions of having the work completed before we moved in from MI. I hired painter who were going to start before the flooring was installed. I was having problems with the first company with installation timing. I called Empire Today because of the company's reputation. The actual flooring product is a good product. The in home sales person told me that if I act now I could have the work completed in 4 days and receive a discount. On January 22, 2021 I paid half down and the other half was due when the workers arrived.

I had Empire Today install carpets in several rooms and they did one wrong room. There's only one walk-in closet between two rooms and I said it was the room with the walk-in closet but that wasn't clear enough.

I had Empire Today install vinyl in three bathrooms and one laundry room. It’s waterproof and it’s beautiful. We had the installation done in two different days and there were two different installers, even though we asked for the same ones. We asked the installer and he said he would try. But the gentlemen that came in for the second day worked all by himself and he did a good job. Empire was very easy to work with and we were very pleased with the final product.

We've used Empire Today in the past, and we were happy with them, so I thought I would try them again. I had carpet installed for bedrooms, a sunroom as well as the stairs and hallway. When we set up the installation with the sales rep, we had an issue where we had a date that our carpet was supposed to be installed on. We had had all our beds apart, but there was some kind of change. I was never notified that they were not coming to install, but then we were rescheduled quickly. Apart from that, the installers were very professional and got the job done in a timely manner.

They were really responsive. We called Empire for an appointment and the sales reps were able to come out that day. We had carpet installed and we were concerned because there was old floor tile. Some of it had been removed, but part of it was not. It was old floor tile that might have been asbestos-containing and around the perimeter where they would tack, a lot of it had been removed so there’s concrete underneath. The rep said it would be fine but as soon as the installers came out, they walked right in and they stopped short. They refused to do anything and left without any explanation or opportunity to say what needed to be done.

Please seek other flooring companies. I had hardwood floors install a few months ago in 5 rooms, and there are gaping holes and poke marks everywhere. When the company visits, they can't believe that the job was done less than four months ago. The wood is cut uneven throughout the home, with hollow areas that expose underlying spaces.

I have been dealing with Empire Today for many years and was always very satisfied with them, even recommending them to friends. I had a bedroom carpet installed on 9/28/2019. Last week I noticed it was buckling and was very noticeable because it was right there after walking into the bedroom. The carpet hardly has any traffic on it as it is the master bedroom and we are senior citizens. I called up Empire to see if it was warranted and if they could fix it. I received a call back from them stating it would cost $140 to have someone come and fix it as the warranty was for a year. I am very disappointed that this happened after only a year and feel that the carpet should not have buckled in that short of time.

We had carpet installed in our living room, our hallway and our master bedroom. The installers were great. They were both Hispanic, and one didn't speak very good English, but the other one did. They were polite, clean and very professional. They were very quick. We had part of the furniture moved and they didn't do any damage. I couldn't have asked for better installers. The quality of the carpet is good. It always looks a little different when you put it down versus when you're seeing a sample. As far as the color, I like the color and I don't think I would go with anything different than what we did.

I had Empire Today install a laminate in the bedrooms and hardwood on the stairs. The stairs were a little high but I’m not used to hardwood floors so I don’t know if they look right or not. I thought it would be one big board for the step but it's four small boards. I'm concerned of how that would hold up and that there's more potential for cracks with those. But I love the bedrooms in laminate. Dealing with the installers was great. I met them when they first came out and there was something wrong with the color that was picked out. So, they came back the very next day once we cleared it off. They were good as well as the ones that did my bedrooms.

When I went in and put Empire Today in for my appointment time, the sales guy was on time. He showed us various different types of Berber and worked up our price. We set up for it to be delivered. I liked that before they took the carpet off of the truck, I had to verify that it was the correct carpet. Then, the installers came in and installed it. It was very good dealing with them. I was very satisfied and I love the quality of the carpet. Empire has excellent customer service and the overall experience was very professional and pleasing.

It was kind of a nightmare when the installers showed up and didn't have my carpet with them. They said when they had their van loaded earlier in the morning when they left Detroit that they were told everything was in. But they didn't double check and found out after they had all my other carpet ripped up that they didn't have my carpet. They left and got the carpet. Then, they came back and got it finished that day. The installers were good but it was still time out of my time.

Updated on 01/29/2021: I have never offered an online review for anything. Never cared enough or was surprised enough by people doing a bad job to bother. They never responded to any emails or my review at all. Stay away.

Empire Today came three separate times. The carpeting and the laminate flooring were great. The first two teams were phenomenal. My son was here for the first installation and he said they did a great job installing it, cleaning up after themselves and taking everything away. The same goes with the second one. It one was an all-day job. They were here almost 10 hours doing the whole second floor laminate flooring. They made sure they cleaned up after themselves.

We love the carpet that we purchased from Empire Today. We happened to see their advertisement at the time when we were going around trying to decide what we really wanted to do, because we were thinking along the lines of hardwood flooring in the area that we ended up putting the carpet. We called them and we finally decided to put down all carpet based upon the individual that came here and did some recommendations. He was fine and very helpful. He gave us three levels of carpeting and different colors. I also liked the fact that we had a certain amount of options, not an overwhelming amount of options. We got 16 different manufacturers and we could take a look at all of them. The installer was great and very helpful as well. I had a number of squeaks on the floor and I wanted to be able to tighten them up before the carpet went down. The installer helped me with doing that and he didn't have to, but he did. So, that was nice.

I had Empire do three floors of hardwood. I absolutely love it. The installation team was awesome. They came in and did their job.

My number one favorite thing is that Empire Today gave me the estimate then they came the next day. I showed them where it was and they did the job. They installed laminate floors in the family room and carpet in the bedrooms. My second favorite thing is the look. Go with Empire Today or at least get an estimate.

When the sales rep from Empire Today, Robert, came out here, he was very respectful and knowledgeable. He listened well. Based off of what we said, he brought in specific samples instead of just bringing in a bunch of samples to overwhelm somebody. He narrowed it down to a couple of different books on each product. The other part of the deciding factor was that he made it sound so easy. It was like a one-stop shop where there were things that needed to be done. We didn't have to get someone that only did carpet then get someone else come in and do the floor. We had things such as the toilet that needed to be moved and we didn't have to get a plumber to move them. He made it sound easy.

We did the carpet downstairs and upstairs into the bedrooms and stairs. The installation wasn't bad, but the transitions to the bedroom are crooked. From the time we made our order to Empire to the time the installation was done, that took about a month.

We got carpet, luxury vinyl plank, and ceramic tile from Empire Today. We had the whole house done and we ended up hiring them because of the speed that they could get the work done. We’re pleased with the quality of the products versus the cost and the installers did a great job for the most part. We had one problem, but Empire made good on it. They sub all the installation out and they should make sure that the installers do a thorough job and leave everything as they found it. Other than that, we had a great experience and customer service after the fact was excellent, too.

It was easy to book online with Empire Today and they came right out. They were very thorough and there were no surprises. We've done one wood floor and a wood hallway with them. We've also done carpeting for five bedrooms and a set of stairs. When they installed our last carpet, there is a wrinkle in it and I've been trying to get that fixed, but I haven't had any luck. Aside from that, there is an issue on the installation of the wood floor. It split apart and it shouldn't have. I called them about the issues that we were having with two of our rooms and I haven't heard back from anybody yet. Somebody called me at one point, then I called them back and that was it. All in all, as far as the new installation, they were great. But the customer service side of it for the ongoing customer is not so great. I haven't called them back for the third time yet, but I shouldn't really have to.

We had another company that came and gave us some testament, but we went with Empire because they had more choices than the other one. We ended up getting the vinyl plank and the laminate floor, and we're pretty happy about the quality. The installers did two bathrooms for us and they had to come back another day to finish the job. We were expecting them to come between 10:00 and 11:00 in the morning for the second appointment, just like they did the first time, but noon and afternoon came, and we didn't hear anything from them. We gave Empire a call and asked what was going on because my husband took a day off from work waiting for them. They said they were surprised that we haven't heard anything from the installers and another half-hour later, the installers called and said that they were at another job and they wouldn't be over until about 6:00 P.M.

I've used Empire in the past and when I used them again recently, ,my experience was fantastic. Their rep who came here was really helpful and he showed me a bunch of different things. We talked about what I wanted to do as well as what would make one better than the other. The options that he gave me were more than I had thought and he also gave me a couple ideas I didn't think about. Then, I made a decision and he scheduled the installation. When the guys got here, they had the right carpet and they installed it. The shape of my basement is not common and it's really odd. But they did an excellent job and and they were all masked up while working. Everybody who comes down here says they can't believe how nice this carpet is.

I hired Empire Today to replace flooring in kitchen, dining room, and two baths. It was a huge mistake. The installers left it a mess, glue and grout all over. The tiles are peeling after less than a month. They are uneven and lines don’t match. They damaged walls and door frames. They left molding uneven and not matching. We reached out to get this fixed. We waited a month to get someone here. The installation manager came out to look at work, he was rude and made excuses for poor quality work. When I pushed for a response to my questions about quality and if he would accept job he said no. We heard from district manager who blamed us for mopping the floor and this caused tiles to peel. So I guess we can never mop floors? Also that we intentionally picked at it.

I've got an app for HomeAdvisor and I told them that I needed some flooring. They sent me three applications and Empire was the only one that responded. I liked the offer that Empire had, so we signed a contract with them. The quality of the flooring is good. But I'm not necessarily that fond of the installation. They left some glue on the floor and I don't know how to get it off. Also, some of the tiles in the corners is starting to come up. I've already called them to have them come out and and repair those, but so far, I haven't heard a reply back from them yet on when they will come out.

This company in the past 1 year has cost me over 1500 dollars and months of my time in order to repair the floors and damage they caused as their practices and rules will not allow them to do the right thing. They broke plumbing in my home costing me about $775 and only agreed to compensate me $225. They want to charge me 425 dollars to repair my floor but want to charge me almost 400 dollars to have me buy material to fix it myself. I've seen their reviews on BBB and notice that when they do a good install, it's great but when they make a mistake, they refuse to do the right thing for those customers. I highly urge customers not to be swayed by their low prices as you are getting what you pay for and goodness forbid something goes wrong. Expect them to gouge you on any repairs, even if they are the cause of such damage.

We replaced the carpet in a home that we just sold. It was four bedrooms more or less and stairs. A lot of the sales companies I've dealt with in the past were very sleazy but it wasn't like that with Empire Today. We had noticed a discrepancy originally on one of the quotes but when I reached out to the sales number, everything was taken care of once we identified it. I had a good experience with them.

The product that I got was what I expected. I like that they do all the arranging of the actual install, so that's not on me. It was quick.

Empire did a good job with the carpet. The person that installed it was very respectful and friendly. It's good quality carpet.

Empire Today had a very good special and the rep was cool. He was fun to talk to and he made me feel at ease. Empire was great. I rescheduled a couple of times and they were very helpful with that. They even offered me a discount if I were to install it at a certain time. They did a Berber carpet on the stairs and the upstairs game room, and I like the quality.

Empire Today is a great company. We liked their pricing and our sales rep, Max, did a really great job of pitching a sale, presenting everything and explaining how everything worked. The way they had everything bundled worked out for us. We did the luxury vinyl plank for our entire upstairs and we like the layout and the type of the product. It's also waterproof.

Empire Today is well-known and they have good prices. Online scheduling was very simple and the guy was done within a week. Everything's good.

We've had good luck with them. I did vinyl tile flooring in all the bedrooms, bathrooms, and the living room. The installation took two days. They worked very hard. I had a loose tile or two and they came back. They looked at it and ordered some stuff. It went good. I had hardwood floors installed in Arizona and they did a good job out there also.

We’ve used Empire Today a few times over the last five years. This time, we had them install a hypoallergenic carpet and the guys were amazing. The quality of the carpet is great as well. Everything is fine.

I had carpet put in my living room and the bedrooms that I have, and then I had hard laminate hidden for a walkway and hallway. The installation team was good. For the first day, there was a bit of a miscommunication. It took a little bit to get everything figured out and back out here. It was a little bit hard to communicate because there was only one person that spoke English, and the others did not speak English. But everything looks good after the installation.

Empire Today met all the expectations. Everyone was priced around the same but the salesman was responsive and came out to the house. Everything was as good as it could have been. The experience was straightforward. It took the guy a few hours to complete the job.

Our daughter had used Empire Today and it was such a good experience that I held it in the back of my mind. We've been in our house for 17 years and I needed a closet 'cause I'm pretty much doing away with carpet. I thought, "I'll just call Empire." The process was very simple and very comfortable. The guy came to our house and he was very pleasant.

I've used Empire before and this time, they did carpet in two rooms. The installation was convenient. They were there pretty fast and they did it in around two hours. The service is good, the scheduling is great, and they usually come out within a couple of days.

The installers from Empire were quick and efficient. There was a lot more dust in my house because we had ceramic tiles to take up and that dust got everywhere, which we all understood. When we cleaned, they helped us straighten it up. One of the workers they had did a great job. She was wiping things down as they were doing other things. I was really impressed. One thing I would suggest is that maybe they should sell felt tips for the furniture with their flooring - something that people who don't know about flooring and moving furniture and things like that would possibly know about too much.

I had some hardwood floors put into the kitchen and by the entryway. Then, I had carpeting done in the whole house. The guys who did the hardwood floors and the carpet were great, but the very first guy out here to install the hardwood floors didn't end up doing the job. He didn't seem like he wanted to do much of anything and made some excuses and left. But there was a product issue, too. The product that was selected wasn't gonna work for the area. Other than that, I'm perfectly happy with Empire.

We needed the carpet installed in a bedroom quickly. Empire Today advertised how quickly they could install the carpet so we went with them. The rep was wonderful. He knew that we weren't looking for a top-of-the-line carpet because we're intending to sell the home. He was very accommodating and offered us different options that were lower budget. The gentlemen showed up for the installation and they were very polite. They helped move a couple pieces of furniture that were too heavy for my husband and I to move. They worked quickly and put things back. They did a fine job and cleaned up and vacuumed. We could not have asked for more with them. Empire Today is worth considering as an option especially if you need your carpeting quick.

Getting the purchase, going over all our options and financing were good. Everybody I've talked to has been really helpful. They communicated with me well enough. They called before they came so it helped us out a lot. We had two rooms done with linoleum and those guys did a really good job. There were some issues with the carpet though. There was a miscommunication somewhere on which carpet it was supposed to be. The first time they came, they did our living room and bedroom. They did the living room perfectly. In our bedroom, it was short a couple feet so they sent a different guy another day but they brought the wrong carpet. It was the wrong color and thickness. The third time they came, it was still the wrong color but it was okay.

Empire was doing specials so I had them come and put in carpeting in the bedrooms. Their reps came when they said they would be here and did the job with no problem. The installation was taken care of in one day and the flooring they installed is perfect. I love it. I had a great experience.