Empire Today Reviews

Empire Today flooring gave me a contracted price of about $12000 for a flooring job on my lower level. The installers showed up and hardly spoke English and told me they would need to do significant amounts of work beyond what was discussed by the salesperson which ultimately wound up being an additional $3000 plus dollars. Since they changed the contract I chose to not proceed and request my "refundable" $1200 deposit. One month later and 4 phone calls later I still do not have my deposit despite being told by every customer service representative that it is pending or processing. Terrible, just terrible business practice. I ended up going with a local well known business that gave me a superior project and did quality work in 1.5 days versus the 4 days that empire told me. I also saved 7 thousand dollars. Never again!

Empire Today's price was very comparable to other companies, however, due to timing, I went with them. I was not home on the installation day, but my husband was and he said everything went fine. They came in, turned their music on, and got right to town. I had carpet installed in a couple of bedrooms and its looks are my favorite part. But the installers had to come back. They did not put the carpet in the closet, which was attached to the bedroom, and there was no threshold. I called them back and they fixed it.

I’ve used Empire Today before and had good work, and their pricing is good. This time, I got four rooms carpeted through them. The customer service answered my questions. They didn’t push any particular product and they allowed me to get what I was interested in. The installation went great. They finished it when they said they were going to without any issues. Everything’s great.

I thought about mostly going to Lowe’s or to Home Depot, and then hiring a subcontractor. But I went with Empire Today because it was supposed to be a $50 for every additional room, but then I picked out stuff that didn’t apply to that. And that made me pick Empire to start with. The sales rep that I dealt with was pretty new but she was very good.

We had gone over to Lowe’s and was looking at flooring, but the associate there didn’t seem very knowledgeable, and the quality of the product didn’t seem up to par. We've seen Empire Today commercials, so we decided to call them up. The sales associate was super nice and we definitely noticed the difference in the quality of the flooring. It was thicker and better made.

We had a long-time flooring company that we dealt with and the guy who did exactly what we wanted all the time retired. We considered other brands and the cost was better with Empire Today. The quality of the product was comparable as well. We were able to get the color and the style of the carpet that we wanted and the sales representative made it efficient. He asked us a series of questions that got us to where we wanted. He brought in several options and gave us a little quick idea of what the carpet was like--the entry-level, the medium grade, and the good stuff. He did a good job of making it quick and easy.

Empire is a horrible company. Do not purchase anything from them. They are liars and their products are not what they seem. None of their laminates are water proof or scratch proof. The salesman will lie to you and tell you that they are but please don't be fooled. Also their customer service sucks. Please do not purchase anything from this company. Absolutely horrible company..

Empire carpet is the worst company for customer service! You can’t speak to anyone higher up than your closest location. I have an inch gap between my floorboards and walkway and a sticky residue that their “manager” said was probably stainguard at the manufacturers. Since this man left my home I’ve tried repeatedly to contact someone to have it fixed but can’t get anyone one the phone. I’ve been hung up on and avoided for 2 months. Save yourself the heartache and read the reviews. I wish I would have. Our carpet it is 7 months old.

I had carpet installed through Empire and things went well. The guys who did it could have been a little better though. Nobody spoke English, so it was very hard communicating, and they didn't do the stairway like I thought it was gonna be done. Still, it looks great and it is 100% better than what it was. I would go with Empire again.

I called Lowe’s and Empire's installation process seems a little bit more convenient. I had them do two different carpet installs on a total of six different spaces, including the master bedroom as well as kids’ bedroom. The first time was nine hours, while the second was three hours. I wanted something darker than what I had before and the installation went well.

We had wood floors installed and a stairway covered with carpet by Empire Today at our whole house except for one bedroom and the steps. We wanted it done immediately and I’ve used them in the past. Downstairs, we went with a light gray with a wide floor. And upstairs, we went with a little thinner and more of a taupe. The guy, John, was great as far as coming out, explaining the products, measuring and doing all he had to do. I’d give him an A. The A-plus would go to the installer. He was great. It was done in two weeks apart in the upstairs and then the downstairs.

I used Empire in my old house, and when I moved there was carpet here and I have planned to get the carpet up because it was old and it was time for it to go. I saw Luna and all the rest of it and said, “Well, I've dealt with Empire before.” So I called Empire. I had the laminated flooring downstairs and the carpeting upstairs and the bedrooms done through them and everything so far is good.

So last March I had Empire Today come to my house to laminate two rooms, a hall and some stairs. They was suppose to also do the living room and dining room, but since I was going to remove a wall that separated the living room and dining room I told them I would call them back when the wall was taken down. I called them back and they came gave me the cost and I paid for the job. However, when the installers came they told me the step that replace the wall was not a part of the job. I contacted the sales Rep {Ken} and he said he would get back in contact with me. The installers left. So I'm waiting to hear back from the sales rep, NOTHING!

If I could give these ** zero stars I would! DON'T WASTE YOUR TIME! They sent installers out to our property with no enough carpet! Installers are fluent in English which made communication with them hard!

Had Empire Today come in on 7/12/19, made all the the plans to put my floor in on 7/15. Came in put the floor in one day. Around 11/15 we see one plank is lifting. Call customer on the 19th, spoke with Gabriel at 6:06, told him about the floor, he gave me a ref. Number and said I would get a call back in 1 to 2 day. That should have be around the 20th to the 21. Got the call on the 27th. I miss the call. Call the customer sev. Back and was told that it was my fault for miss the call. Got call back on the 12/2 spoke with Rachael. She gave me the same BS. Because of the holiday and she was out sick that why it took so long.

I was definitely not happy with the fact that when I booked my appointment there was a sale going on but once the rep came he stated that sale was over. They should really state that on their website. I still decided to get the work done. I had my floors installed right before Thanksgiving last week on 11/26. I didn't know Empire just subcontracted workers to do their work, so that was a bit startling, just 3 men and a white van in plain clothes. They finished the work in 2 days. The finished product I was not happy with the actual floors look amazing, the "quarter rounds" look unsightly, the piece to put between my carpets and the LVP flooring was on back order so they have not been placed yet, I was not told that before the install.

We had hardwood flooring installed by Empire Today. They were very professional. In the beginning, the way we wanted to run it was lengthwise. There was a hardwood floor below it and they said that we should do it width-wise because it'll go opposite of the old floor and would make it more solid. I value their opinion on that so we put it in and there are no squeaks. They had to come back because they missed one little piece they had to put in there. The floor is perfect. It has a lighter color, which really complements our furniture. It goes the whole length of our dining room and into our living room. It's quite a long thing, but it's great. And they trimmed it up really well. Our experience with Empire Flooring was great.

One lone guy showed up and I was a little bit miffed because I knew it was going to take forever. Boy was I wrong!!!! He was awesome professional and wow was he efficient. Took about 6 ish hours for two rooms and hallway. Looks wonderful. So very happy with his work, and everything.

If there is a lawyer that would pursuit this without many money...we have a good case! We have bought 4 floors and every floor fell apart....cheap products!! Management was horrible!! We had the company come out to help us after the first floor our problems had been fixed and they agreed there was no reason not put a new floor in. The salesman talked us into a vinyl floor after talking to the manager and again we bought a floor from them....BIGGEST mistake ever! The floor is dangerous and coming up everywhere. It is now a safety hazard!! They will not help us and we have spent thousand of dollars, still NO FLOORS!!!! Protect your investment...DO NOT DEAL WITH THEM!!

Phone service was great. Sales was patient, informative and supportive. Carpet installers were quick, but did damage some of our new tiles and scraped the walls a bit more than I expected (they also seemed a little annoyed that I wanted things to be clean). The tile installers were very helpful, hardworking, and skilled, unfortunately, they got rushed by the project manager and left a lot of bad cuts in corners and other edges.

The saleslady that I dealt with was great. I had carpet and some aisle planking installed. They came and they looked at the basement and said they couldn't do it. They said I had to have an asbestos test before they do it. A tile was removed by my son, and another company put the carpeting down. And it took me a month and a half to get a refund Empire Today. The installers from Empire cut some of the aisle planking a little short and they had to come back and redo it. The installation was fairly good. But the cleanup after wasn't so great. For instance, when they put the carpeting down, you have little bits of carpet on the edges. There was a lot of that left. Also, the communication with the installation team was not good. One or two of them spoke good English, but the others were mainly Spanish or Mexican.

** Audited by: Kevin Chaw **

My installation was smooth, nice installers. But.. Be sure to take your measurements from Empire in writing. I made a mistake not doing it. How I know: 1. There was too much carpet left with installers (I confirmed it was cut for me only). 2. Sales guy verbally told me my area was ~800 sf and for the same rooms HomeDepot guy measured it to 575 sf (yes they gave the official measurement). That is way too much difference, and I paid for that extra sq without any work. There is no mention of sqf calculation in any of the official documents, so there is no way for me to go back ask. In my opinion All empire's offered price discounts etc are manipulated by giving you lump sum quotes and by hiking price so always compare your quotes.

I've used Empire Today in the past at my other house when we were gonna sell it. I had a couple of rooms done by them and we were very satisfied with that carpet and how everything went but we had a bad experience with the first salesman. After he was here, my wife called to ask him a question, and he got nasty with her. We went looking elsewhere after that and then I told my wife that we could call back and see if they have a different salesman because we didn't have a problem with anything before then with the salesman. When a new salesman came out, he told me the other guy was no longer with them. They should not give a hard time to a customer just because she wanted to ask a question.

The guy was late almost 2 hours. Quote $20K (yes, $20K) then of course got the "manager" on the phone for the special price you never give anybody and that I am not supposed to see. Do they think we don't do our research on materials and costs? What a shady way to do business. Those old school used car salesmen techniques are so unprofessional, especially when they advertise $99/room coupons and 75% off on their website. Thinking this might need to be looked at by law professionals for deceptive marketing.

I liked the person that I was working with. She tried to make sure that it was affordable for me. I had laminate floors done in my living room and my dining room, and the installation went well. They were on time and they were as professional as they could be. They didn't speak English well, which was a little hindrance, but they still communicated well enough and they cleaned up by themselves. They were also friendly. I love the flooring and it definitely met my expectation.

I was just looking at a commercial that Empire Today had on television, where they were offering this special carpet. I really was just gonna get carpet and I ended up getting this different flooring in the living room. I didn't know they had that special with carpet. We were supposed to get this room and this room was gonna be $75. But it didn't come up to that. The price was sort of misleading.

The salesman that came out was on time with samples as requested. We changed our installation three times due to us not being ready due to our remodeling. Empire was great until install day and then it was downhill after that. The installation crew came out to do the work and told us that the floor had too much moisture to complete the project. I purchased two dehumidifiers to dry things out. They also said they couldn't do my steps as the salesman said they could without me building the steps out to accommodate the product, again another expense on me. The installation crew came back two weeks later to install the whole house and was able to complete the work in one long day. They tried to do the steps again but the product still don't work.

I liked the fact that the work could be done by Empire right away. It was an all day process because we did the whole apartment. The two guys that were here installing were very nice and pleasant. I felt bad it was only the two of them, but they did a good job. We wanted plush carpeting so we went with the best and we got a good grade plush. We love it.

I had a contract to have 2 rooms of carpet installed on 11-27-2019. The day of I never recorded a call saying who would be coming, when they would be coming, etc... I called the service center and was told it would be from 8am - 6pm, and I should receive a call from installer by 10:30am. They called while I was on hold, only to come back and say installer didn’t answer. I was the. Put on hold another 20 minutes only to have a totally different operator answer and go through the whole thing again! Still no answer from installer. Tracked to a supervisor who put in a ticket to have installer call me immediately, which didn’t happen.

I have new carpet from Empire Today installed on the floor and steps of my home. It costed more, but it was better quality. Empire was reasonable. I used them a couple of times and their product seems to be good carpeting. It’s nice and I really like it. It met my need. What I wanted was a nice carpet. I hadn't done it in years. It was the third floor, and I had never put carpeting up there. I've been here for 25 years, and I wanted to make it nice. I’m thinking about selling the house. I wanted to make it nice at a decent cost. My new carpet seems to be durable. The kids do well with it, so it seems to meet my need.

I had laminate installed everywhere except the kitchen, and the installers were good, hardworking men. I’m completely satisfied with it.

I highly recommend Empire Today. I had laminate installed in my bedroom through them, and they were good and organized. There were different financing available, and I like the no interest for a year. Their salesman was very professional and installers were very courteous. They were here on time and were able to answer any question I had. They did a good job and the clean up was excellent too. I was impressed.

Empire Today scheduled me quickly and came out to the house to do an assessment. The rep went over all the products, explained them all to me and gave me an estimate right there. I got carpet for one little room and its color matched my other flooring. The service was great and the installation was quick. And they scheduled it when I wanted it scheduled. It was perfect.

The guy that came over, Brandon, took time and effort to look at his book and find the wood that I wanted. He had a good selection. We talked about it, and he was here for a while. He was very polite and wasn’t pushy. He wasn’t like, ”I have to go to another house,” or anything like that. I felt comfortable with him. But the people in the warehouse made a mistake and I was sent the wrong material. So we were not able to do the job when it was scheduled. Everything was planned for that day, and I was excited about having it done. And then, it didn’t happen.

Empire installed sub-flooring and part of floor on Friday 11/8 and finished Saturday 11/9. I inspected the floor and found two planks damaged, poor work around a doorway, a cracked sill between 2 rooms, incomplete 1/4 round around kitchen island, poor cuts around bottom of stairs and defects in product. I took pictures and called and they sent someone to inspect by Tuesday. Byram and partner inspected and sent pictures to manager. Inspector told me installers would be back on Thursday. I then received a call on Wednesday from Gerry and was asked to give them some time to speak with manufacturer. I agreed. I had to keep calling over and over.

We had an appointment yesterday for Empire to come install carpet in the baby's nursery. They gave us an 8 hour window from 8am-8pm. The installer will be arriving so we had to stay home all day. We called at 3pm to follow up and the installer said he had another hour at the job he was on and was in Goodlettsville. We were trying to be patient and here comes 8pm and the guy never showed up. We never got a call. He wasn't coming. All of the nursery items are crammed in the living room and my husband had to move all that himself with me being 8 months pregnant. We can't sit in our living room with all the items in there from the nursery and Thanksgiving is going to be at our house this Thursday so it's very stressful! Very disappointed with the customer service!

Signed the contract on 11/10/19 for supposed "surplus material" they had on hand to install engineered stone (Canal Pier - Farmhouse Linen). Installation scheduled for 11/21/19. On 11/20/19 Received email confirming installation for 11/21/19. On 11/21/19 no one had called by noon so we called 800# only to be told that they hadn't had the product in stock so had rescheduled us to 11/23/19. No one had called or communicated this to us.

Hired Empire to put in laminate throughout our entire main floor. They called us a few days before install date. Said our floor was on back order even though sales rep said it was in stock so we rescheduled for 2 weeks later when the flooring would be in. My husband took off work to be there the second time. They didn't call until 3:30 to say now the floor is defective! I cannot believe you would not check the flooring when it comes in and then notify the customer immediately. Now we have lost money because my husband had to take off work! I would never recommend empire to anyone!!

The worst experience I have ever had, they tried to bait & switch to get more $$. I gave them 3 chances to get it right before asking for a refund where they kept $400. WHAT A WAY TO MAKE MONEY. I didn't want the 7mm the first time. I didn't want 8mm the second time neither was what was selected nor were they going to get another $500 for what was agreed on to begin with. Dont know why I had to give a star. I wish it could be a negative star.

The company is working out the poor installation issues. They have guaranteed me my 100 percent satisfaction. What was a really bad day turned out to be just fine. Because they care about you and their product. Will update when the job is complete . They are sending someone out December 3rd to see what can be done.

I will try to make it A short story. In July I had my dining room and hallway done with hardwood floors with empire. I also had my ceramic tile in my kitchen replaced also by Empire at the same time. The gentleman and his wife came to do the job. They were in such a rush to get everything done that they did one of the worst jobs ever seen. They also punctured a hole in my heating pipe. At this point he tells me that he can repair the pipe himself. So he supposedly repairs the pipe that’s leaking. They finish the job and I go to inspect. The corner of my kitchen where my stove and a cabinet where is sunk in and not sturdy when you walk on it. When you step in the corner you sink into the ground. So I asked the tech why it’s like this and he says there’s nothing he can do about it because there was concrete in that area. At that point I knew it was a total lie. I just wanted them out of my house at this point.

The installation process was a horrific experience and I will not use Empire Today again as a result. The installers took 11 hours and did not complete the job on less than 1000 sq ft condo. They cut themselves and bled on my furniture. They damaged my couch in 2 places. They used my power without permission by detaching my Google home device. They did not come with enough materials. They left food mess in my kitchen, around my burners. And one them tried to push their way back into my home after they had finished for the day and returned to pick up something they left. There is no communication with ET and there is also a lack of follow through. I have been inconvenienced throughout the process and can't even sleep in my bed because they didn't complete the job for a week. They are full of excuses!

I had the vinyl flooring and also carpeting installed by Empire Today in my whole house. I like the appearance. Empire's product has very good quality, and I liked their prompt response. The installation went very well. The installers were on time, they did their jobs, and they were very professional. My experience was very good.

No customer service at all. From Calls at 11:30 at night. Documents they expect you to sign on a tablet without being able to read them. To a runaround of not being able to receive a copy of your own order. This place is now being run by Keith Weinberger as of 2015, whose only experience is sales. This place is not what it use to be... STAY AWAY....

My son had used Empire Today a long time ago. Also, I have a place in Florida and I had them do all four bedrooms last year. The cost was very good. Down in Florida, I had three different companies come in and Empire Today was the best. So, when I came back to my house here in Pennsylvania, I decided to get my carpeting done here and I didn’t even bother calling anybody else. I had the master bedroom carpeting installed. The color was great and it’s very soft. It’s better than the one I had before, which was the builder’s carpet because we bought this house new and it wasn’t nearly as soft as what I had put in by Empire. The installers were really great, very personable and very professional. They did a great job.

I had Empire Today install tile and carpet for a rental property. The installation was perfect and everything was good. I’m happy with it.

My mother had Empire Today come in do her whole little apartment. I took her advice to go with Empire, and I got my stairway and hallway done. The installer knocked on the door and explained what he was gonna do, and he was nice. They ran a little bit overtime trying to get it done, but they got it all done. It was dark when he left. I'm very satisfied and would go with them again. They explained the product and I understood the best I could. And the rugs are soft.

I was interested in getting laminate installed in my house. I saw Empire was offering a 50% off sale so I thought Id try them to get a quote. The rep arrived and measured out the square footage I would be needing and I picked out the laminate I liked. The square footage I needed was 1000 feet. The gentleman told me I would have to have everything moved out of my rooms before they began. All the appliances etc. He then presents his estimate of $20,000. I asked if that was going to be adjusted at the %50 discount advertised. He stated that was with the discount. What!!! $40,000 for 1000 feet of laminate. He must have thought I was a fool.

We liked the salesman from Empire that came to the house. He was excellent, very knowledgeable and a very pleasant person. And the installation was, by far, the best of any that I have ever experienced with anything. They not only completed long before they said they would, they were excellent at their job too. I was very happy because they were excellent. They installed laminate wood in four bedrooms. Empire's cost was a little bit higher than the others, but the guarantee was better. I like the look, and the quality is good.

I liked the pitch of Empire Today's salesperson and I liked what they had to offer. The rep was very up close and personal. And she was willing to work, to find a suitable price range for us. She did a comparison for the other two that I already have. So, I purchased hardwood flooring from Empire Today and I had them installed in our living room and dining room. I like the color. It fits in the living room. They have wonderfully met my expectations. My wife goes in the dining area to have her coffee in the morning. She loves it and she’s really enjoying it. Everything went well, so far.

Be careful for some bait and switch that adds significant dollars to the cost of your job. I had a sales rep out to quote a floor job to replace carpets in 4 rooms. I had some competitive quotes and let the rep know I would go with them if he beat them. Well he did, by not including all the materials the installers would need to do the job. When I called the sales rep on installation day, he says "Oh... Sorry about that. It's going to cost $1300 more.". That put them well above the other companies we worked with for quotes. Told him I would have to cancel and he assured me I would get a full refund of my deposit.

Everything’s fine with our purchase from Empire Today. We got laminate installed in the downstairs, the whole living room, and dining room of our home. The installation guys were great. So, everything went well. It took them eight hours to install, if not less and that timeframe was nice. The quality and cost were good. I also did Empire two years ago when I got the carpet.

My experience with Empire Today was very bad. They have very bad customer service. The sales lady come to my home on 8/28/2019. And I signed the papers to have 2 bathrooms and my hall floor done. I told the sales lady I had soft spots in both my bathrooms and showed it to her. She told me they could fix it. She set it up for the floors to be put in on 9/9/2019. I set at home all day waiting on them they never called or showed up. So called and got a new date for it to be done. They come out and I was told they couldn't fix the soft spots because they don't do that kind of work. After the sales lady told me they would do it. So I called a company out to fix the floor. Called Empire Today back for appointment to come back out and put my flooring in. Come back out, said more of the subfloor needed to be replaced. Called the company to come back and fix subflooring. They come the same day and fixed it.

Made an appointment for a tech to come and give me an in home estimate. The tech claims that he came to my house and no one was home. My Garage at the door on my house is wide open filled with tools, paint. I have 6 men working upstairs painting and drilling while playing music. I stood downstairs to listen for my doorbell... (which never rang btw).

We've used Empire Today before and we knew that going with them would be the quickest. So, we got a carpet from them which we had installed in one room. Their rep was great. He came to the house and had everything for us to choose from. However, they had a new product where you could get more service, like a warranty type thing, and we were never able to get that, which was fine. But it was a new product that they were selling, and we just could never make it happen. It was all good, but after he left, we were wondering if they had any deals going on for a second room or anything like that. And we just never followed up on it.

When I was looking around for companies to purchase from, Empire came out and was helpful. The salesman explained everything well. Everybody uses Mohawk flooring and they all had $100-200 cheaper than what everybody else was saying. They installed a mocha color board upstairs in the master bedroom and the two front rooms.

Compared to other companies Empire Today's quality was better for nearly the same price. I also liked the whole customer service approach where they brought the samples to my house and I could see it in the lighting and the colors within my house, versus tiny snippets from other places. They also weren’t gonna nickel-and-dime me for moving my furniture, which other places do.

Purchasing from Empire Today was good. We liked the quality of the goods and quality of the labor. We got hardwood floors installed in the living room, dining room, and office room in our home. The installers explained everything, and the timeframe was excellent.

Our carpeting from Empire Today kinda hides dog hair really well. The installers were great, but the sales rep who came was very good. He was very nice, but he was very professional also, and he had a lot of good ideas for us and that was why we picked the carpeting we did.

I purchased my kitchen floors for Empire in Nov 16. Everything looked great. Earlier this year I noticed that my molding, as white molding does, beginning to look bad, even after wiping down with a wet cloth (dish detergent only). Then they started peeling, BAD! Then the wood tone moldings began to as well. The veneer was actually lifting away from the molding. Had a painter come to check for repainting the white, however they can't paint as the molding is actually a bendable cardboard product, not study at all. In some cases glue has been wiped on the baseboard and molding. Some even began to come detached from the wall. I've also discovered in less visible places, that there were repairs made with adhesive, that I wasn't even aware of. Call customer service and after 2 weeks of playing phone tag they advise not under material or other warranty. Awful!

We love our carpet from Empire Today. It's a little expensive, but the quality is pretty good. Everything went fine during the purchase too.

There weren't very many good reports on the other companies so I decided to go with Empire Today. We had them install laminate in our master bedroom, and then carpet in my bedroom and the main living room. The installation went good. The guys that did the laminate was there one day, and the ones that did the carpet came the second day. When the guy came to do the estimate for me, I thought that he said that it was gonna be 200 and something a month for the 12 months free interest. However, I got the letter because it was going through Wells Fargo last month, and it was for 100 and something. Other than that, everything's fine.

I chose carpeting for my upstairs loft area and down my stairs through Empire Today. Their salespersons engaged and communicated very well. They identified themselves when they came to the door. The guys who came to install cleaned up and went over everything with me prior to and after they did work. It was a very good experience.

We had laminate floors from Empire Today put in four of our rooms. We looked locally and they could not get it done in time and we needed it done very soon so we could get my husband home from the rehab center to put a lift on the floor. That was very important to us and nobody around here could do the job for what Empire could do it for. They were able to come within 10 days. It has been four weeks now since my husband has been home so we had Empire in before that. I like that the lift worked on the new flooring and that it's a new decorating item in my house too. We were thinking about doing it in only one room. Now, we ended up doing four rooms and I love it.

Took 5 days for a 3 day job. Customer service sucks! Won’t return phone calls, adds misleading. Very disappointed how we were treated. Would not recommend this company. What happen to customer care! Sad.

I am very satisfied with the carpeting that was installed in my hallway, stairwell, and bedrooms. The price was right and the quality is very good. The installation went very well and they got it done in one day.

Caused damage to our home to the tune of $30000. 8 months of our house being torn up. Had to call insurance companies and still going on. House still not repaired. These people should be in jail. They hire anybody they can to install their crap and they don't even know them. This company needs to be out of business, i have pictures of the whole process of what they did, they destroyed our house then told us to call the insurance company and washed their grimy hands of it and left us with a torn up house. My hope is to have them in jail.

You wanna go with a company that’s well-known most of the time because their quality of work would be better than the others, which was why we chose Empire, but afterwards the price was the thing. We wanted to find something a little less costly so we shopped around to compare prices and Empire ended up matching the price that we found.

I love the carpet put in the stairs. The installation crew was very professional and left everything very clean. The sales rep was very nice as well. I would give Empire Today a good recommendation. I went with them for the other companies didn’t call me back.

Empire Today advertised that they do the installation within the next day and that was what we were looking at. We had a flood in one of the rooms because the heater was old, and the water crept into the room, so we were kind of in a bind. We had carpet installed in two rooms, and it looks great. When we had some issues with the nails sticking up on the entrances, they came and took care of it. And now, everything seems to be okay so far.

I had a bedroom carpet done by Empire Today. They were referred to me, and my experience was really good. Their reps were really good, too. The installation team showed up on time, which was good. They were prompt and worked really well. But with the referral thing where when you refer another client to Empire, you get some kind of discounts, and that was not told to me by the salesperson. I was not told that I was entitled to get a gift card for the other person referring me. I asked them that already, and they didn’t have a answer for me. But other than that, I definitely would recommend Empire because the work was good.

I saw the advertisement on TV, and they looked good, so I called them. I had hardwood floors installed and it was very professional. They did quality work. For the first installation, I had the living room and the bedroom done which they did for almost the whole day, so it took them quite a bit. Then for the second job, they did my kitchen which took a couple of hours. They did a fantastic job for me and I want them again to do my next job which is the two bathrooms.

In April 2019 we had over $7,000 worth of laminate water resistant flooring put in our house with 10 year lifetime warranty and 1 year install warranty. About 2 months ago, we had a horrible rain storm. The water came in when we would open the door. The caulking they used to join the flooring to the door jam was spotty, not covering it all and water went under the flooring causing it to warp and buckle.

I almost didn't get my carpet from Empire because there was a problem with the day it was supposed to be installed. I was promised a next-day installation when I called to make the appointment, but that didn't happen. That couldn't happen and would never happen. Whoever answers the phone and sets up their appointments needs to be told that. But everything went fine. I used them before.

To get what we wanted, we used Empire Today to install vinyl planks in the dining room, great room, and bedroom. The installation went super.

We had carpet installed in all the bedrooms of our house. It took one guy six hours to do the work in one day as the house was an empty one. The product was good and I don’t have any issues with it. Everything went fine. It was pretty simple.

Empire Today installed vinyl floors in our three bedrooms. I found Empire to be more than 50% over the cost of the other two that I looked into. I really didn’t think it was going to be as expensive as it was. After I received the receipt that the rep gave me at the end, I compared that to other brands and I felt that it was way over what I really needed to pay for it. It was like three quarters more, but I've used Empire before.

They came to our house and brought the sample where we could see it in our home rather than going from store to store and then trying to get somebody to install it. We got from them Accolade engineered wood and I like it very much. It has a good quality and it looks wonderful, and they did a nice job installing it in a family room.

We had carpet installed yesterday, I noticed last night that the carpet was already coming up so I called and they sent someone out this morning to fix it. Well the guy they sent put a few staples in and went about his way. The carpet yet again is coming up, I have called multiple people. My husband has now take. 2 days off work for this carpet, and the carpet looks like garbage! I have spent hours on the phone today and still have no answer. I am calling the bank first thing to try and stop our payment. We are putting our house on the market and the carpet looks terrible. The supervisor I spoke with was super rude and told me it takes a lot of time and money to send people out to our house. Well if they would do the job right the first time it wouldn’t happen! Very disappointed, don’t use Empire!!

We were looking at Lowe's or Home Depot and then just went through Empire on a whim to get a quote. It essentially came down to Empire offering a quote for the entire house where that quote would have been – for what I was looking at, covering just our living room, so it was a better bang for our buck. We had carpet installed in three bedrooms and engineered hardwood floor in the living room and a hallway. For the most part, the installation went well. They didn't bring enough materials, carpet or hardwood, to finish in one day, so they had to come out a second day, which was inconvenient 'cause we didn't plan for that. But they got it done and the work was done pretty well. Overall, the carpet's great. The hardwood floor however, hasn't settled. It's still floating in a lot of spots on the floor and we needed to see about getting someone out there to try to fix it or get it weighed down properly.

The installation of the carpet and vinyl plank in the living room and bathroom was fantastic.

Purchased flooring from Empire and did not know that they contract out their flooring guys. Well job was suppose to take one day on Aug 31st and I am still dealing with MAJOR ISSUES. Empire is HORRIBLE. Beware if you have any problems. Ruined my moldings in my living room, dining room and bedrooms. Have been here three times and making me use the same guys who screwed up the job the first two times!! My flooring is clicking and flexing!!! The transitions are damaged and were suppose to be replaced but never were. Empire has made my husband and I miss over a week's pay. They would say the men were coming and they would not show up.

I liked Empire Today's cost and quality a lot better than the other brands I considered. Also, I liked how quickly they could install the carpet. I like the color and the value. And the product versus the cost is really good. The people from Empire were all great, from the lady who came to the house to the guys who installed the carpet.

I have done dealing with them before in two other rooms. So, I like their work. I had carpet installed in my front bedroom and the quality is good. Before, I had a darker brown. This time, I went with a lighter tan, but not too light. I didn’t want it too light.

When we had put some carpeting in our home a couple of years ago, we looked at a couple of different people and got some different estimates. We went with Empire. I also stayed with them when I chose carpeting for two bedrooms in a rental home that we own. The carpeting needed to be replaced and that was done beautifully.

Well it started with $50 a room deal which is no deal, 7200$ for 1030sqft but I needed it done quick. Then the guys show up at 10am & do no prep work at all! All I was told is I would have to move a couple things, thinking they would at least put up plastic barriers or plastic over my furniture! Nope!! They cut my floor every 6 inches with a saw before taking a machine a digging them up, so now there is about a half inch thick coat of dust on everything in my house! Inside my pantry, on my food, every single room they had to do. Then while ripping up the trim the destroy my freshly painted walls & trim by digging their claws in it. My walls, that were freshly painted, 4&5 ft up are all scratched up! I paid 8k$ for my paint & about 3k$ was destroyed!

I had laminate flooring installed less than a year ago. The floor is "peaking" in my living room. When the inspector came out you could tell he was "looking" for something to blame other than their installation. After using his moisture reader and it coming back normal, he tried to blame my two pound dog for peeing in the area. This was after the salesman (who is condescending and disrespectful to woman- Note when I told the inspector that he agreed and said it is his culture and it is acceptable) told me the flooring was waterproof. So the flooring I spent 7K on with a lifetime warranty is not under warranty and there is nothing they can do. PLEASE READ reviews. You can read review after review of this company not standing behind their products and their poor customer service. From beginning to end this company lies. PLEASE, PLEASE, PLEASE read reviews, I sure wish I would have.

We replaced some carpet with a laminate wood floor from Empire Today. Our experience with them was perfect up until we had a problem. After we had a problem, it was the most horrible service I’ve ever had and I would never recommend them to anybody. The installer did a less than acceptable job on the thresholds in the room. I didn’t see it when it got done because it was all taped over where they glued on the thresholds. When I called them to come back and fix it, they told me that the way they did it was the right way.

My aunt had used Empire and I was impressed with the job they did, but when I had them install carpet in my home, their workers were late. They explained to me where they came from and I gave them that but I explained to them that they should see their travel times so they don’t have the customers waiting. I just bought a home and the flooring had to come out. I wanted the colors of the wall and picked the carpet for its color. It’s a pretty color and makes the house look nice and fresh. I like that it’s brand new and knowing that there are no allergens that can settle into the carpet. When one of my employees purchased a home and wanted some hardwood, I said that she might wanna try Empire Today out. They have very little downtimes.

When Empire Today had a sale going on, I used them to install hardwood floors in my living room and dining room. I love the new flooring. It always looks good and stays nice. I'd recommend Empire Today wholeheartedly.

Empire's sales rep was very knowledgeable and he gave us the answers that we were looking for. We had them install gray carpeting in the living room, bedroom and stairs, and we were happy with the results.

I had carpet put in the living room and in the den, and then I also had the kitchen done with the some stone flooring. When I had the floor done in the kitchen, they broke the coil of the refrigerator's water line for the ice maker. That happened when they put the refrigerator back and it was on a Friday. So, in order to have any water, the water line had to be turned on back and forth. But every time we turn it on, it was leaking. There was water all over the floor and we had to have that fixed which costed $85. I called them to see what was gonna be done about it, and that I was out of the money to have it repaired. I’ve spoken to somebody about that but nobody got back to me. They’ve been calling back and then I called them back and nobody answered the phone, then they called me and I was not home. I called and called and called, and we were always playing tag team.

I filed a warranty claim over 2 months ago. I had to pay Empire $175 to come to my house and look at the carpet and cannot get a response since that time. I've left numerous messages at the local office and spoke to corporate customer service several times and no one does anything.

We had Empire Today put in tile flooring in our bathroom. We also looked at linoleum at some different locations, but the Empire was cheaper than the linoleum was gonna be. The installation went well, but when they put the commode back, they didn't fasten it exactly right. When you sat on it and got up, it hit the wall. I was aggravated that it took over two weeks to get someone to respond. Every time we called, they said that they'd get someone there on such and such day. Then we’d wait and no one would show up. Then, they'd call and say they'd call us, but they didn't. I had to keep hammering away at them until I finally got them to respond. The guy came Saturday morning and he was able to fix it. Other than that, they did excellent work.

Empire Today's process seemed more streamlined. Initially, we had gone to a couple of other stores like Home Depot and Lowe's. Those times, someone had to come out and measure our area and someone else called us with quotes. We needed the job done in a timely fashion and we didn't have time to guess then the installation could be. While we were hesitant to go with Empire 'cause of the price, when their person comes out to measure and I am able to find something I like, I am ready to set an installation date right away. That seemed a lot more efficient so we went with them for the job we needed done in May and again in September.

The Empire customer service and installer were great. The rug was installed in just two hours and it's very nice. I like it.

The sales rep was very nice and informative. He helped a lot. I had carpeting done and so far it has met my expectations. It's a multicolor type thing and I like it. I also like the way it looks and feels. And I like that it is stain resistant.

Just after we saw the commercial, I thought of buying from Empire Today. I purchased from them some carpet. It looked fine and it was placed in three bedrooms and at the stairs. The sales representative was excellent. The installers were quick, very professional and nice. They weren't intrusive. They got in, did their work. answered questions and they got out. They did it in maybe a little longer than three hours.

The sales rep was real thorough. Took his time and went over different things, and said the positives and negatives about the different kinds of flooring. We had engineered hardwood and carpet on all except one room. It's been great and we all love it.

We were looking for kid-proof flooring and something that could get wet, and a lot of the wood floors couldn’t get wet. We then purchased from Empire Today a laminate flooring and it was put in the living room. We really like it. Their price was much lower and it was very convenient with them coming to the house. I was impressed how quick the installation could happen. There was only one man there doing the installation so it took him longer. They originally said one day installation and it turned into two full days, which was fine. The guy did a really good job and he was nice.

We went to a Home Depot first and the carpet there was almost what we wanted except they kept adding more things and we didn't want that. So, I called Empire Today by mistake and the salesman called me back, came over and helped us out very well. He brought enough samples and we looked through it. We were just gonna look, but my wife said, "That's it. We want that one." The salesman was great because he didn't try pressure us to buy more expensive padding, etc. But he helped us with that too. We had the carpeting done in one big room. The guy came in and in 45 minutes, everything was clean and spotless. He removed everything for us and out the door he went. The carpeting was fantastic. It's a very top-quality carpet and we love it. We're very happy with Empire. We're gonna have the bathroom done next year and we'll definitely use them.

I’ve seen Empire Today on TV, then one of a friend of mine's relatives used them and was pleased with what they did. So, I had them come out and their presentation was good. I liked the product they had, so I went with them. I got a vinyl square flooring for a bathroom and I did three bathrooms at the same time. The salesman and the installers were both on time and they did a bang up job. It took them about seven hours to finish the installation and they cleaned up after themselves. I am very pleased with all aspects of the job and I like the new tile a lot. It could be cheaper, but it is really good.

Carpeting six rooms. Contacted Empire thru HomeAdvisor. Salesman came when requested and made a good presentation with a competitive price. Like the quality and color. Service people came on the day requested. There was an error on the Empire dispatcher as they never called me with a time for the installation. Finally spoke to the installer and got the appointment corrected. Three installers worked very hard for over 8 hours to get the padding and carpet installed. It looked great and felt great under foot. After two days we noted one seam area that was pulling apart. Empire had a different team come late one evening to fix the separation and correct the problem. So far all's well.

The situation: I was cleaning my kitchen counters with 'method. ALL-PURPOSE' plant based, non-toxic cleaner. I knocked the bottle off of the counter, and it subsequently fell and the top plastic portion broke - dispersing anywhere between 1/2-1 full cup of cleaning solution onto the floor. Using the rag in my hand, I dried up the liquid - in what could not have been more than 1 minute, all liquid was removed from flooring. The result: The (what I now understand as cheap and not well crafted) flooring is now buckling and peeling surrounding the joints of the planks. Empire's response: "We can't do anything because you can't prove the liquid was on the floor for fewer than 30 minutes."

Appt. set-up quick and easy. Sales rep. showed up on time. Was professional and helpful. We considered our options and contacted the sales rep. He returned a second time. We chose a carpet and ordered. Chose a install date. Empire confirmed via email and automated message. Took a day off from work. Got a call morning of install that the padding was out of stock and Empire had to reschedule the install. I had one question for a company who only installs flooring (their core business is carpet)... How do you not have padding in stock for an order placed two weeks ago when you only offer one padding choice for Berber carpeting, REALLY? As we ALL know that's NOT possible.

Empire Today was great. Initially, we considered other brands but we liked their price so we went with them. We got laminate flooring that looks like hardwood and we had it installed in the living room, the dining area, and the hallway of our home. The installers were very professional and the installation went very well. The quality is excellent, too.

It was very good with Empire Today. They came and put a rug in here a couple of years ago. Then I bought from them a laminate flooring which was installed in our apartment. Its quality is fine.

I had laminate flooring installed and after 7 weeks the floor started to buckle in a few spots. Empire sent someone to look at the flooring and after finding no moisture issues, said the flooring was 'swelling' and I would hear in a few days from someone and if I didn't hear, I should call back. Well, I didn't hear and called back. The first answer was the person I needed to talk to was out to lunch and would call me back.... Never got that call back either. Called the next day and customer service rep tells me I have to pay $1,000 to fix the problem, but it's under warranty, I said. Next response was that I'll hear in 1-2 business days. Bet I won't.

The rug that was in one bedroom was discolored, so I needed a new carpet. I got a comprehensive deal where everything was included. The installation team was great and they came when they said they’d come. They installed a small piece of rug and it was painless. And so, you gotta check them out if you need some carpet.

I’ve had Empire carpet come out thrice in 10 years. I’ve had carpeting and laminate, called LVP, put in. The pricing was very good. I had them put flooring in the kitchen, dining, laundry room, and then I called back and had them come do the living room. My husband is out of town a lot, and I asked for a female salesman, and they sent her out. I told her that when we schedule the first room to be done, that I needed to make sure that there was somebody there because I don’t like strangers coming into my house with me being alone. They sent out this wonderful crew. And my son was there. I loved the flooring from Empire Today so much that I wanted all the rooms to match.

We saw the Empire advertisement on TV. We thought we’d give them a try and we were very happy we did. We called and wanted to look at carpets, to replace the one in our main house, and they set up an appointment the next day. The customer service was wonderful. The gal was very professional and helpful. She came into the home and looked to see what we had. We told her what we wanted, she gave us advice and brought the product in, and we made the decision. The carpet was installed the next day which was impressive and it took one day. I only had one minor complaint, the installers left some staples and nails in the driveway, which we could’ve run over. But other than that, it was outstanding. We built this house 44 years ago so we’ve had many different people put carpet in, and with that, Empire did a great job. I would use them again in a heartbeat.

I liked Empire Today's speed. Everybody else would take three weeks to get the carpet in but not them. We had the carpet installed in the steps and upstairs and my husband was there for most of that. He said they were on time, but we were supposed to be first and they went to another place before going to us. I called customer service and the person got a hold of the dispatcher. Apparently, they went to the first place in error, but it worked out. They still came that day and got it done, so that wasn't a huge thing.

We were on a budget and heard that Empire Today was very good-priced. We live in Flemington and we have to always use the Flemington Department Store. They seem to be on the higher side and we didn't want to have to overspend if we didn't have to, and same with Home Depot, so we just called Empire. The sales representative that came out was awesome. We did the engineered hardwood floors in our dining room, and then we did carpeting. We picked two different colors. One downstairs in our living room, and then, we did upstairs with two bedrooms in the hallway. I am very pleased with the padding and the quality of the carpet. I also love the hardwood floors in the dining room. I thought it's gonna look choppy, but it actually looks very nice.

Empire had the best prices. Initially, I had a guy from a different company come out and his price was a bit more. Also, he said that the job I wanted done would've taken about five days. With Empire, it would be two days altogether so, I had them install hardwood floors and carpet. Their installers were professional and so far, I love the flooring I got. I like its color. I had an excellent experience overall with Empire.

Updated on 11/16/2019: A reply was sent that wrongly states my issues are resolved. That is not the truth. Empire refuses to acknowledges all concerns, including personal property damage. I wish I could say resolution was achieved... not so.

At the time I went with Empire Today, they were having a deal wherein they were giving 50% off the price or 50% off in other rooms. I had them install carpet in the home I was going to sell. The turnaround time was quick because it was based on my schedule. However, though I knew the date that their installers were gonna do the job, I didn't know the time. They didn't give the time until the morning or the afternoon of the installation. That was kinda disappointing for me.

We had set the installation day. They arrived early which was fine. The minute they walked in they immediately asked to pay upfront (unheard of!). We had paid an advance to salesman and he told us that when the job is done, we will receive a bill and we can decide then whether to pay it all or monthly. Well... we paid it all to customer service person over the phone because installers did not want to install the carpet. Five minutes later they told us that they don’t have enough of carpet! That is after we made a full payment! I couldn’t believe it!

Updated on 01/04/2020: I submitted my initial review and now cannot enter any further comments as Empire has not replied. The comment exchanged is locked. Empire finally decided that my entire first installation has to be removed. They will also be removing the original vinyl that they were supposed to remove during the first install. At first the install coordinator said it would be best to wait until after the the holidays because they would be extremely busy and he wanted his "A team" to come out. He also said they would be very busy because the specials they were running.

When I asked the Empire Today rep how much it was gonna cost me and how much was the price per square foot, he didn't answer the question. He said that everything was just one price. He included in the carpet, the labor and the removing of the furniture. I made a mistake. $5,000 was a little bit too high. I got involved in the conversation and didn't compare prices with anybody. As far as the labor is concerned though, they did a very good job and the installer was very pleasant.

I loved the Empire Today sales rep. Her detail was great. I also love the quality of the carpet we ended up purchasing. We got it because of the price and for what we paid for it, it looks very luxurious. We had it installed in the master bedroom. It has several different colors combined so the tone of it is really nice and it looks very high-end. I would definitely tell others to give Empire a call. We were very happy with the whole experience.

The Empire Today rep came out to the house in a timely manner and called before she came. She was very professional. She gave us samples and gave us all the information. The installers also called before they came. They gave me several calls and I asked them if they could call me when they were an hour out. And they did. They were very professional and did everything nicely and neatly. They came in, did the job, and cleaned up behind themselves. I got carpeting installed in four rooms and hardwood floors installed in the hallway. However, the thresholds are coming loose. There is some movement in them and I also noticed that the glue has seeped out. I will call them out to do a little follow-up because when they put the floors down, they told me to give them a call if anything came up.

I will never buy from this company again. The salesman in the Schenectady NY area doesn't know his what he's doing. Don't even bother trying to call him, the calls will go straight to voice mail and won't even call back. The whole organization doesn't know what they're doing. They told me that they would be coming on such and such a date and never show up. I took off from work many times and they wouldn't show up or call me. The work itself was second rate. "Caveat Emptor:"

First I’ll say the only reason I’m giving a star is bc the installers that came out were great. I’ll even say the process as a whole was pretty easy. But my satisfaction stops there for two reasons. Our salesman came to the house, asked us what we were wanting to spend, then showed us 5 boards with 4 carpet sample each. When we asked what other colors do they have in a certain pile, we were told “just the colors that are on the board”. Huh?!!! When we asked about the carpet pad, “we only have two styles, the basic or an 8 lb with a moisture backing. But it doesn’t feel any different than the basic in terms of cushion.” What!??! You are supposed to be the EMPIRE of flooring! Yet you only have 20 carpet samples and only carry 2 carpet pads?! This, when the big box stores give 100’s of styles, colors and multiple sizes of carpet pads. Unreal!

Empire Today's selections and salespeople made me decide to have them install carpeting and laminate flooring throughout a manufactured home. The flooring has met my expectations.

Empire Today had the best floors to me, and the prices were the best. I got from them a laminate floor for my kitchen then going down to my basement. The floor looks really nice. The guys did it fast. I appreciate their time. They explained everything to me, what they were doing, how to care for my floor and the different products that I should use. The only thing that they left behind was a few extra slabs but they cleaned up. And they had some type of vacuum thing that got up the dust.

Empire Today put in carpeting throughout the home, including the bedrooms, stairs, living room, and the hallways. Their price was better, and it was a good experience. The install guys were on time, pleasant, and fast. They were amazing.

Caveat Emptor. Fair Warning about "Empire Today" Flooring Company's honoring their Warranty - They DON'T. If your laminate floor is still under warranty, (installed less than a year ago) and there are a few boards that are "Peaking" (that's a technical term - see diagram below) due to too much pressure against the wall due to not enough of a gap for expansion when it was installed) and you ask for it to be fixed under said warranty. Do Not hold your breath. They will insist it is "moisture damage" that they will be happy to replace the entire floor on your dime.

After putting down the laminate there was a spot on the carpet and the floor in the utility room was tore up. They said they would send someone to clean the spot and gave me some money for the utility room floor. When they came to clean the spot they used water and then told me to use rug cleaner on it!!! The spot is still there! Called again and the lady was very, very RUDE. She told me I put the spot there because it had been a month since I called. Told her I could take another picture and she could see it was the same spot. Told her I was trying to get the spot out and I had been away for a while. She told me to have it professionally cleaned! Told her I just spent $8000 and now you want me to have it professionally cleaned. Should have read the reviews and gone with someone else.. NEVER AGAIN!!!!

The salesman quoted us an estimate for laminate flooring. The workers showed up on the scheduled date 6 hours late only to tell us they could not perform the work that was quoted. Our salesman responded to us 3 days later and told us we needed to contact customer service to get our deposit refunded. We called customer service that day and they said we would be refunded within 10 business days.

The vinyl wood flooring installed in the living room is really good so far. I thought that what I chose was the best for the part we needed. I watched when it was installed, and the installers did an excellent job and cleaned up before they left.

I had a horrible leak in my kitchen under my sink. The leak had traveled between a newer layer of linoleum to the lower layer of linoleum. I called Empire Today to get a new floor and the people who came to do the clean-up had to rip up two layers of linoleum. I went ahead and got new appliances and had a contractor. The installer was gonna take out a piece of wall and said that they needed some more tiles. I called Empire and I was told that they would see if they could find two tiles. The rep, Evans, told me that I was gonna have to buy a whole new case and it would cost me $60 bucks. I asked him if he was kidding me as I had just spent $5,000 with Empire. I went off on him and now I feel like crap about it. Everything about the installation went great. A rep came out and helped me choose my flooring which I did quickly. I loved the service. Juan and his team that did the actual work were great and I’m so happy with it. I love the tile.

Empire's reps showed me samples and the one I chose looked heavier then. But when their installers came and put it in on my main floor and my stairwells, it was so thin. If I had known that, I would have gone with a thicker carpet. Now, I'm concerned whether it's gonna last and whether it's gonna be durable. Still, the installation was great and their crew did a wonderful job. They got right to work and didn't waste any time. They were very professional and they cleaned up after themselves.

Made an appointment to get an estimate for a basement (^700 SF). I asked that they bring the 75% off items. Asked salesman about 75% off and he stated that 75% is not a good thing to look at because you pay full price for everything else. With higher price selections he can give me a better discount on everything (bait and switch). They measured wrong and couldn't finish the stairwell. Rescheduled the stairwell for another day. After waiting for five hours, they claimed they measured wrong again and would have to re-reschedule the job. Would not recommend Empire Today to anyone. Bait and switch, crappy service and incompetent.

The installation was extremely efficient and very well done. My only complaint is their advertising of "One room at the regular price and $50 per room for any additional rooms." When I asked the salesman about that, he clearly indicated that I would not like the cheap flooring!

We were talked into buying laminate flooring and not told that it would be a two day job. The poor installers are not to blame for Empire's poor sales people and their customer service dept. I will never use Empire again. It will take them a solid two days to do the job when we were told it would be only a one day job of a few hours. I know I should have known better than to believe all their commercials.

I have been researching replacing the carpet in two of my rooms and hallways for over a year. After a lot of deliberation I decided to call Empire to get a quote. I was pleased with the salesman, Alex, as he was very informative and didn’t seem to give the usual “sales pitch”. We decided to go with LVP given we are on a concrete slab, have a lot of activity in the time, and we have three dogs. I was excited to hear LVP I’d scratch resistant and would hold up for years to come.

I've had carpet and vinyl plank flooring installed by Empire Today. The carpet was downstairs, and the vinyl plank was in the master bedroom suite. The carpet was the perfect match for what I needed. And the vinyl plank looks like real wood flooring. I've used Empire Today before and I've only used one sales rep and I've asked for him every time that I needed some new flooring. Empire Today is amazingly good, and they're quick, and they clean up after themselves. They have met my expectation. They are very careful when they install any kind of flooring because they have to move furniture.

I like Empire Today's installation timeframe. I had them install laminate flooring and carpet in my home, and I'm satisfied with their work. However, there could be better communication between the sales people and the install people. The salespeople would tell me one thing and the installers would have a different take. The salespeople saw how much stuff we had and they said it would not be an issue moving stuff around. But then, the first installation crew refused to do anything because there is too much furniture.

The first person to come give us an estimate was rude, unprofessional, and condescending. It is going to be a big job and I knew it would not be cheap. She wasn’t more than 3 steps in my house before she put her hand on her hip and announced it would be a 20000$ job and was I prepared for that. I actually was, but I was not prepared for someone to come into my house and be rude to my family and I.

I purchased LVP flooring for my kitchen. Contractor arrived at scheduled time but was unable to complete the job because they did not have enough of the product. Unfortunately, I had to pay the contractor before they would do the install. After the incomplete install I made several calls to the Empire Today call center to find out when the job would be completed. I had moved furniture out of the kitchen and into the dining room for the install and need to be able to move it back into the kitchen. I have now made four calls to the call center. The last one, the call center put me through to a local office. I was told that the product was being delivered to them in two days and that they would be able to install it then. When I angrily expressed how disappointed I was with the process the associate I was speaking with named Craig at the Cincinnati office told me to "have a nice day" and hung up. I still do not know if they are coming in two days or not.

These are the facts in my experience dealing with Empire Today. We are returning customers. This is our second large purchase with them. We purchased Vinyl Floors and Carpet in bedrooms, we had two problems with each. Vinyl Floors they left a gap all around the peninsula and counters, after almost 3+ months of calling and pleading with them they finally sent someone out to install the 1/4" round trim, which matched my cupboards.

I’ve used Empire Today before. This time, I had a family room installed and a kitchen done with the flooring. The installers were very good.

My floor had been replaced by someone else one time and it was a lousy job. I thought I’d try Empire and paid them $3,000, but they didn’t use the luan plywood for the flooring. All they did was glue down the tile. I wasn’t told that I could never ever mop my floor because if I get it wet, then the tiles would come up. I get on my hands and knees and wipe where it’s dirty. This week, I finally got the refund that was due. But I'm dissatisfied with Empire Today.

I liked Empire Today’s promptness on being able to install and the sales agent was very helpful. I called and two days later, I was able to schedule an appointment with him. He was able to tell me what Empire has in stock, and as soon as we told him what we wanted, he booked it and we were ready to go. Also, the installers were prompt as to what time they were supposed to be there. I had carpets installed in the whole house and it was a very wonderful experience.

We had carpeting installed by Empire Today in our den and the family room. Purchasing went fine. Several years ago, we got laminate in the kitchen and the entry hall. So everything except the living, dining room and the upstairs is brand new. We used Empire. And it seemed as though the prices were gonna be about the same. We like choosing the products in our home and actually seeing it with our other things. And we thought that it worked out okay. The installation was fine. There was a chip in our laminate and they don't make the laminate anymore. So the helpline talked to us and we found some putty kind of stuff to put in it and it looks fine again.

When they first showed up with the flooring, we thought it was not what we ordered because the salesman's samples seemed thicker. They assured it was what was ordered then they had to tear out the hallway because it was not smooth - there were many raised edges. Now there are many more raised edges and areas of delaminating - where the very thin laminate has separated. Call from Customer Service was terrible - they wanted $75 to come out and inspect or I could send pictures. Very rude - already blaming us for the problems saying it was our cleaning products. When I asked about their "lifetime warranty" they said that was from the manufacturer and they was file the claim for us. Would NOT recommend them.

We had carpet installed in our family room and master bedroom. I was replacing frieze and I really liked the carpet from Empire Today. I had the frieze for almost 20 years, so I really wanted a good carpet that I knew would last again. I had gone into a store, but it was kind of overwhelming. There was so much to choose from. I had replaced the carpet in the master bedroom once before already, and I was not happy with the choice. So, I wasn’t trusting and I didn’t wanna make the same mistake again.

We had a brown carpet installed by Empire Today in our bedroom upstairs and upstairs living room. We looked at a couple other stores, but we used Empire due to the recommendations from some of the neighbors. The installers came in, they listened to some suggestions and did a good job in the installation, making sure we were okay with their job. So far, I’m satisfied with the quality of the carpet.

Purchasing from Empire Today went very well. I had a glue-down indoor/outdoor carpet installed in my sunroom. It’s doing fine. I think if I had spent more money, I would have gotten a higher quality carpet, but I’m satisfied with what I got. I got what I paid for.

Empire Today carpeted my bedroom and it was everything I expected. The color is perfect 'cause they could bring us samples right to the home and walls were already painted. When I talked to the Empire reps, they did everything I needed them to do. As for the installation team, they did everything they should have done. They removed their shoes as they went in and out of the door. But one of them would walk in stockings instead of putting his shoes back on and then walk right into the house with the stockings. So it really served no purpose of taking off the shoes. But other than that, they were good.

My name is Ms. **, I was scheduled for installation Service on September 25, 2019. When the installers arrived, they came with the wrong color Laminated floors. The Technicians were very professional, knowledgeable and polite. One of them did cut my carpet in my Dining room to see what type of floor was under the carpet. The Technicians contacted his supervisor to inform them that the color they brought to my home wasn't the correct one. The Technicians waited until someone called me to inform me that nothing could be done, that my Sales Rep would have to come back out with to show me the colors again. Before the floor Technicians left my home, I was informed that my order didn't show my stairs to my Family room and Dining room as part of the installment.

There were two parts to my agreement with Empire Today. I had hardwood installed in the hallway, that went beautifully, and then they were supposed to come and put carpeting in two bedrooms. The first thing that went wrong was that when I signed the contract, they asked me if I wanted to finance it through them with 0%, and I said, “Sure.” And the next day, before they started work, I got an email from Wells Fargo saying that they are opening a credit card for me through Empire. I called the salesperson and I told him he never told me it was a credit card. I didn’t want it. I told him to cancel that and I would pay cash for this job. But he never did it.

I had our front room and the dining room carpeted. Although we had a cut-off where the door would open, everything had been good. We're able to open our front door pretty well now. The carpet is nice and I'm pleased with it. But the price is so high and I wish they can change my payment date to the middle of the month.

I’m furious. Poor initial tile placement job including locking in the dishwasher so it couldn’t be replaced without removing tile. When contacted to remove enough tile to replace dishwasher said they were not responsible and said we would have to pay them to remove and then pay again to replace. Customer service is a joke. Tried to purchase 2 pieces of tile and was told they couldn’t do that. Only empire sells the style of tile we used. I’m livid with the customer care and the quality of work. I will never use empire again and will let everyone I know not to use Empire....

Get a call at 750 am on day of installation that my carpet has been mistakenly shipped back to warehouse. Three rooms of furniture and items now take up my garage and kitchen. No estimate on when I'll be getting rescheduled but it looks as if a week is the minimum. My wife is supposed to babysit for my cousin's kids this week. With nowhere to put the furniture my house is now a death trap for the babies who just started walking.

Empire Today put in carpet and vinyl in my home in Johnstown, Pennsylvania. I have the tan carpet and it's perfect. As for the bordering of the vinyl, some parts don't match. They were broken up in different pieces. They go all the way around to each end of the doors and there is a little bit of gapping between the vinyl. It's not major gapping but I can see the difference. It doesn't have a clear flow to it. But I wouldn't want the installation team to have to come back out and redo it 'cause I know that's a long process. Other than that, the flooring is completely great quality. Also, when I was looking for a provider, Empire's cost was a little lower and the brand was of better quality than others.

I had carpet installed in the four bedrooms and the stairwell. My wife picked it and she liked the color and the style. The installers were very good. They did a great job. They came in late in the afternoon. My wife did think they’d be able to get it done, and they got everything done. So, we were happy with that. But it would help promote the business if they would have the ability to send in the before and after pictures.

Update on 10/13/2019: I received a response from Empire Today that someone would be in touch with me regarding my complaint about the misleading warranty on our carpet. However, it has been about a week and we have not heard from anybody. So much for really caring about customer service and satisfaction. The only thing I can think of why it is taking so long is that there must be a lot more complaints ahead of mine to be handled first. That is a very scary thought.

Salesman was very informative but didn't measure my basement correctly. The day of service finds out he was an independent sales rep and shouldn't be the one measuring our floors. They tried to up quote us $800 dollars for the flooring we already paid for and then didn't want to refund us the money once we decided not go with the new quote. This inconvenience our basement remodel and made this process even more difficult. Each Empire customer rep we spoke with acted as if they didn't care that we were being inconvenienced just give them the money. We already gave them $4000 for the project but they felt the extra $400-800 was more important than losing a customer.

We were very excited to schedule our carpet installation with the Empire Today salesman who seemed knowledgeable and experienced. We scheduled the installation 2 weeks out on a Saturday because my husband works from home and would have to dismantle his home office in order to get the carpet installed. We tried to get an estimate of what time they would be here on Saturday the Friday before but were told we would have to wait until the next morning. Saturday morning we were told we were the 2nd of 2 houses scheduled for the day and that the installers would be there anytime between 8:00am and 6:00pm.

Empire Today's flooring is cheaper than I thought. However, I discovered I got a more convenient and cheaper installment of hardwood floors. It's a floating hardwood floor. I didn’t get them glued like I have in my common area, the living space. Even so, I had a nice experience during installation. The crew took two days because our floor wasn't level. So, they had to do concrete treatment and cement treatment to level the floor and dry it out. That was no problem though. They were able to do two rooms on one day, and the other two on the next, and there was no hindrance in our sleeping arrangements. They were able to go in the rooms and move all the furniture out and move it back in. It was like the installation never happened. Now, no part of our house is carpeted and we are enjoying our floors. I'm so pleased.

We looked at a couple other companies and Empire Today was the best price. The sales rep was great, answered all our questions and showed us the samples that we wanted to see. He got us in early for installation, so that was even better. So, I had no problem with him at all. The installation team was good and they did it all in one day, but I am not sure that was the smartest thing to do. They were there from 8:00 in the morning until 8:30 at night.

If I could give 0 stars I would. We have had three appointments cancelled due to “scheduling conflicts.” For the first appointment, they called 5 minutes prior to the appointment. For the second, the call came 5 minutes after. For the third, we were supposed to be a “top priority” appointment and get a top salesperson, but instead, we got a call 97 minutes into the appointment time stating there were “scheduling conflicts.” When we spoke with a representative the response was “Sorry, but it sounds like this isn’t going to work out.” Absolutely unacceptable.

I hired Empire to install carpet in my family room, my master bedroom and down my stairs. Well it's nothing like the television shows. They show up not speaking any English language thank goodness my husband is Hispanic and could translate for me. They didn't have any shoe covers for their shoes and they were going so fast with the installation process that they didn't put the right padding on the floor before putting the carpet down in my bedroom.

We had Empire Today install wood laminate all through the upstairs portion and the the downstairs office of our rental home. We also had them put carpet onto our staircase. They got the installation done quickly. But then, when the sale was made, they told me that they would leave me some wood if ever I needed to replace anything. I wasn't left any wood so I called to ask why. The reps then said that I have to buy another box. Even so, the laminate they put in looks very nice. So far, I've had no complaints from the renters. I had a very good experience with Empire.

We had carpets installed by Empire Today in the upstairs part of our home. I had a great experience during installation. Their product was comparable to those from other brands in terms of cost and quality. We have been pleased with it.

Empire quickly responded to my complaint. Much quicker than my requests for help and information during the actual transaction unfortunately. I will not be able to use them in the future as a sub-contractor based mainly on their policy of expecting full payment upfront BEFORE starting a project. As a contractor myself, I don't ask my clients to pay in full before renovating their house! 1 star up to 3. Empire needs to change policy and train their sales staff better.

If I could give Empire 0/10 stars I would. This company is ridiculous and there is ZERO accountability for their management. I had Empire come out and install carpeting in most of my house. It cost me thousands of dollars and I was already on the fence about giving them a shot after reading all of their horrible reviews. They send two guys out to complete the job and they end up putting the wrong carpets in the wrong rooms, despite the fact that they had an invoice sheet telling them what carpeting goes where.

I would never recommend Empire Flooring to anyone. Worst experience ever. Do not waste your hard earned money on this flooring. They will be glad to schedule you and take your money, But they will not stand behind their warranty and if you have issues they do not want to return your calls. You have to repeatedly call and call them. They are the rudest people you have to deal with. We saved and saved to have floor put in our home. We had issues right off the bat. They finally came after many missed appts and tried to fix the problem but still did not work and my flooring is coming up all over my house and they give me one excuse after another and they do not want to fix it.

Empire Today should live up to their advertisement on the TV. I didn't get to see the samples from whatever the special was then, too. But, purchasing from them was okay. We had carpet installed, and we had vinyl flooring as well. We used them because of their advertisement. They always looked appetizing, and so I thought I'd try it. I thought the cost was okay. I thought they could've done a better job on the way that they installed the vinyl around the toilet. It doesn't look like one. It's like it's spliced. Also, in one of the corners, it's gonna always look like it's dirty and that's because of the clear caulking. They didn't clean it out well before they put the caulking down, so the caulking is covering up what dirt was there.

I had a good carpet installed by Empire Today in my living room, three bedrooms and den. The sales reps were very knowledgeable. I had a spiel of questions and they answered all of them. Also, the guys did a tremendously good job in installing the carpet. They talked to me whenever they were putting the carpet down. They explained to me what they were going to do, how they were going to do it, and they asked me if I had any questions. That was a big plus. I have recommended them. Having a carpet installed is always scary, but Empire Today would do a good job. Do it.

Would not recommend any military friends or family to Empire. They display a level of unprofessionalism from the sales rep right down to the manage. Buyers beware. They like to start off by giving you a high price and when it comes down to do the installing they have no sense of pride in their work.

BUYER BEWARE!!!! I had to give them at least 1 star. They installed hardwood flooring that wasn't level, had "pockets" of squishy all over the floor. There were multiple areas where the flooring looked like it was going downhill compared to the baseboard. They cracked baseboard and other wall areas. When we complained they send the exact same installers to critic their own work. They then sent the same installers back to pull up the floor and put it back using glue. There are still very un-level areas. Their fix to the issues of the floor not being level with the baseboard and cracked baseboard was tons of caulk. And now the floor is covered with stickiness from the glue which we are unable to get off. Our issues are still pending....

Empire Today installed vinyl flooring in the living room, dining room and kitchen of my home. Their rep was very informative and she brought all kinds of samples. I had a lot to choose from. Initially, I wanted wood but because I was on a slab, they would have to put a subfloor down which would have made it too high. So, I went with the vinyl. I like the color and durability of the carpet I got and it has been wonderful so far.