Empire Today Reviews

I liked Empire Today's cost and quality a lot better than the other brands I considered. Also, I liked how quickly they could install the carpet. I like the color and the value. And the product versus the cost is really good. The people from Empire were all great, from the lady who came to the house to the guys who installed the carpet.

I have done dealing with them before in two other rooms. So, I like their work. I had carpet installed in my front bedroom and the quality is good. Before, I had a darker brown. This time, I went with a lighter tan, but not too light. I didn’t want it too light.

When we had put some carpeting in our home a couple of years ago, we looked at a couple of different people and got some different estimates. We went with Empire. I also stayed with them when I chose carpeting for two bedrooms in a rental home that we own. The carpeting needed to be replaced and that was done beautifully.

Well it started with $50 a room deal which is no deal, 7200$ for 1030sqft but I needed it done quick. Then the guys show up at 10am & do no prep work at all! All I was told is I would have to move a couple things, thinking they would at least put up plastic barriers or plastic over my furniture! Nope!! They cut my floor every 6 inches with a saw before taking a machine a digging them up, so now there is about a half inch thick coat of dust on everything in my house! Inside my pantry, on my food, every single room they had to do. Then while ripping up the trim the destroy my freshly painted walls & trim by digging their claws in it. My walls, that were freshly painted, 4&5 ft up are all scratched up! I paid 8k$ for my paint & about 3k$ was destroyed!

I had laminate flooring installed less than a year ago. The floor is "peaking" in my living room. When the inspector came out you could tell he was "looking" for something to blame other than their installation. After using his moisture reader and it coming back normal, he tried to blame my two pound dog for peeing in the area. This was after the salesman (who is condescending and disrespectful to woman- Note when I told the inspector that he agreed and said it is his culture and it is acceptable) told me the flooring was waterproof. So the flooring I spent 7K on with a lifetime warranty is not under warranty and there is nothing they can do. PLEASE READ reviews. You can read review after review of this company not standing behind their products and their poor customer service. From beginning to end this company lies. PLEASE, PLEASE, PLEASE read reviews, I sure wish I would have.

We replaced some carpet with a laminate wood floor from Empire Today. Our experience with them was perfect up until we had a problem. After we had a problem, it was the most horrible service I’ve ever had and I would never recommend them to anybody. The installer did a less than acceptable job on the thresholds in the room. I didn’t see it when it got done because it was all taped over where they glued on the thresholds. When I called them to come back and fix it, they told me that the way they did it was the right way.

My aunt had used Empire and I was impressed with the job they did, but when I had them install carpet in my home, their workers were late. They explained to me where they came from and I gave them that but I explained to them that they should see their travel times so they don’t have the customers waiting. I just bought a home and the flooring had to come out. I wanted the colors of the wall and picked the carpet for its color. It’s a pretty color and makes the house look nice and fresh. I like that it’s brand new and knowing that there are no allergens that can settle into the carpet. When one of my employees purchased a home and wanted some hardwood, I said that she might wanna try Empire Today out. They have very little downtimes.

When Empire Today had a sale going on, I used them to install hardwood floors in my living room and dining room. I love the new flooring. It always looks good and stays nice. I'd recommend Empire Today wholeheartedly.

Empire's sales rep was very knowledgeable and he gave us the answers that we were looking for. We had them install gray carpeting in the living room, bedroom and stairs, and we were happy with the results.

I had carpet put in the living room and in the den, and then I also had the kitchen done with the some stone flooring. When I had the floor done in the kitchen, they broke the coil of the refrigerator's water line for the ice maker. That happened when they put the refrigerator back and it was on a Friday. So, in order to have any water, the water line had to be turned on back and forth. But every time we turn it on, it was leaking. There was water all over the floor and we had to have that fixed which costed $85. I called them to see what was gonna be done about it, and that I was out of the money to have it repaired. I’ve spoken to somebody about that but nobody got back to me. They’ve been calling back and then I called them back and nobody answered the phone, then they called me and I was not home. I called and called and called, and we were always playing tag team.

I filed a warranty claim over 2 months ago. I had to pay Empire $175 to come to my house and look at the carpet and cannot get a response since that time. I've left numerous messages at the local office and spoke to corporate customer service several times and no one does anything.

We had Empire Today put in tile flooring in our bathroom. We also looked at linoleum at some different locations, but the Empire was cheaper than the linoleum was gonna be. The installation went well, but when they put the commode back, they didn't fasten it exactly right. When you sat on it and got up, it hit the wall. I was aggravated that it took over two weeks to get someone to respond. Every time we called, they said that they'd get someone there on such and such day. Then we’d wait and no one would show up. Then, they'd call and say they'd call us, but they didn't. I had to keep hammering away at them until I finally got them to respond. The guy came Saturday morning and he was able to fix it. Other than that, they did excellent work.

Empire Today's process seemed more streamlined. Initially, we had gone to a couple of other stores like Home Depot and Lowe's. Those times, someone had to come out and measure our area and someone else called us with quotes. We needed the job done in a timely fashion and we didn't have time to guess then the installation could be. While we were hesitant to go with Empire 'cause of the price, when their person comes out to measure and I am able to find something I like, I am ready to set an installation date right away. That seemed a lot more efficient so we went with them for the job we needed done in May and again in September.

The Empire customer service and installer were great. The rug was installed in just two hours and it's very nice. I like it.

The sales rep was very nice and informative. He helped a lot. I had carpeting done and so far it has met my expectations. It's a multicolor type thing and I like it. I also like the way it looks and feels. And I like that it is stain resistant.

Just after we saw the commercial, I thought of buying from Empire Today. I purchased from them some carpet. It looked fine and it was placed in three bedrooms and at the stairs. The sales representative was excellent. The installers were quick, very professional and nice. They weren't intrusive. They got in, did their work. answered questions and they got out. They did it in maybe a little longer than three hours.

The sales rep was real thorough. Took his time and went over different things, and said the positives and negatives about the different kinds of flooring. We had engineered hardwood and carpet on all except one room. It's been great and we all love it.

We were looking for kid-proof flooring and something that could get wet, and a lot of the wood floors couldn’t get wet. We then purchased from Empire Today a laminate flooring and it was put in the living room. We really like it. Their price was much lower and it was very convenient with them coming to the house. I was impressed how quick the installation could happen. There was only one man there doing the installation so it took him longer. They originally said one day installation and it turned into two full days, which was fine. The guy did a really good job and he was nice.

We went to a Home Depot first and the carpet there was almost what we wanted except they kept adding more things and we didn't want that. So, I called Empire Today by mistake and the salesman called me back, came over and helped us out very well. He brought enough samples and we looked through it. We were just gonna look, but my wife said, "That's it. We want that one." The salesman was great because he didn't try pressure us to buy more expensive padding, etc. But he helped us with that too. We had the carpeting done in one big room. The guy came in and in 45 minutes, everything was clean and spotless. He removed everything for us and out the door he went. The carpeting was fantastic. It's a very top-quality carpet and we love it. We're very happy with Empire. We're gonna have the bathroom done next year and we'll definitely use them.

I’ve seen Empire Today on TV, then one of a friend of mine's relatives used them and was pleased with what they did. So, I had them come out and their presentation was good. I liked the product they had, so I went with them. I got a vinyl square flooring for a bathroom and I did three bathrooms at the same time. The salesman and the installers were both on time and they did a bang up job. It took them about seven hours to finish the installation and they cleaned up after themselves. I am very pleased with all aspects of the job and I like the new tile a lot. It could be cheaper, but it is really good.

Carpeting six rooms. Contacted Empire thru HomeAdvisor. Salesman came when requested and made a good presentation with a competitive price. Like the quality and color. Service people came on the day requested. There was an error on the Empire dispatcher as they never called me with a time for the installation. Finally spoke to the installer and got the appointment corrected. Three installers worked very hard for over 8 hours to get the padding and carpet installed. It looked great and felt great under foot. After two days we noted one seam area that was pulling apart. Empire had a different team come late one evening to fix the separation and correct the problem. So far all's well.

The situation: I was cleaning my kitchen counters with 'method. ALL-PURPOSE' plant based, non-toxic cleaner. I knocked the bottle off of the counter, and it subsequently fell and the top plastic portion broke - dispersing anywhere between 1/2-1 full cup of cleaning solution onto the floor. Using the rag in my hand, I dried up the liquid - in what could not have been more than 1 minute, all liquid was removed from flooring. The result: The (what I now understand as cheap and not well crafted) flooring is now buckling and peeling surrounding the joints of the planks. Empire's response: "We can't do anything because you can't prove the liquid was on the floor for fewer than 30 minutes."

Appt. set-up quick and easy. Sales rep. showed up on time. Was professional and helpful. We considered our options and contacted the sales rep. He returned a second time. We chose a carpet and ordered. Chose a install date. Empire confirmed via email and automated message. Took a day off from work. Got a call morning of install that the padding was out of stock and Empire had to reschedule the install. I had one question for a company who only installs flooring (their core business is carpet)... How do you not have padding in stock for an order placed two weeks ago when you only offer one padding choice for Berber carpeting, REALLY? As we ALL know that's NOT possible.

Empire Today was great. Initially, we considered other brands but we liked their price so we went with them. We got laminate flooring that looks like hardwood and we had it installed in the living room, the dining area, and the hallway of our home. The installers were very professional and the installation went very well. The quality is excellent, too.

It was very good with Empire Today. They came and put a rug in here a couple of years ago. Then I bought from them a laminate flooring which was installed in our apartment. Its quality is fine.

I had laminate flooring installed and after 7 weeks the floor started to buckle in a few spots. Empire sent someone to look at the flooring and after finding no moisture issues, said the flooring was 'swelling' and I would hear in a few days from someone and if I didn't hear, I should call back. Well, I didn't hear and called back. The first answer was the person I needed to talk to was out to lunch and would call me back.... Never got that call back either. Called the next day and customer service rep tells me I have to pay $1,000 to fix the problem, but it's under warranty, I said. Next response was that I'll hear in 1-2 business days. Bet I won't.

The rug that was in one bedroom was discolored, so I needed a new carpet. I got a comprehensive deal where everything was included. The installation team was great and they came when they said they’d come. They installed a small piece of rug and it was painless. And so, you gotta check them out if you need some carpet.

I’ve had Empire carpet come out thrice in 10 years. I’ve had carpeting and laminate, called LVP, put in. The pricing was very good. I had them put flooring in the kitchen, dining, laundry room, and then I called back and had them come do the living room. My husband is out of town a lot, and I asked for a female salesman, and they sent her out. I told her that when we schedule the first room to be done, that I needed to make sure that there was somebody there because I don’t like strangers coming into my house with me being alone. They sent out this wonderful crew. And my son was there. I loved the flooring from Empire Today so much that I wanted all the rooms to match.

We saw the Empire advertisement on TV. We thought we’d give them a try and we were very happy we did. We called and wanted to look at carpets, to replace the one in our main house, and they set up an appointment the next day. The customer service was wonderful. The gal was very professional and helpful. She came into the home and looked to see what we had. We told her what we wanted, she gave us advice and brought the product in, and we made the decision. The carpet was installed the next day which was impressive and it took one day. I only had one minor complaint, the installers left some staples and nails in the driveway, which we could’ve run over. But other than that, it was outstanding. We built this house 44 years ago so we’ve had many different people put carpet in, and with that, Empire did a great job. I would use them again in a heartbeat.

I liked Empire Today's speed. Everybody else would take three weeks to get the carpet in but not them. We had the carpet installed in the steps and upstairs and my husband was there for most of that. He said they were on time, but we were supposed to be first and they went to another place before going to us. I called customer service and the person got a hold of the dispatcher. Apparently, they went to the first place in error, but it worked out. They still came that day and got it done, so that wasn't a huge thing.

We were on a budget and heard that Empire Today was very good-priced. We live in Flemington and we have to always use the Flemington Department Store. They seem to be on the higher side and we didn't want to have to overspend if we didn't have to, and same with Home Depot, so we just called Empire. The sales representative that came out was awesome. We did the engineered hardwood floors in our dining room, and then we did carpeting. We picked two different colors. One downstairs in our living room, and then, we did upstairs with two bedrooms in the hallway. I am very pleased with the padding and the quality of the carpet. I also love the hardwood floors in the dining room. I thought it's gonna look choppy, but it actually looks very nice.

Empire had the best prices. Initially, I had a guy from a different company come out and his price was a bit more. Also, he said that the job I wanted done would've taken about five days. With Empire, it would be two days altogether so, I had them install hardwood floors and carpet. Their installers were professional and so far, I love the flooring I got. I like its color. I had an excellent experience overall with Empire.

Updated on 11/16/2019: A reply was sent that wrongly states my issues are resolved. That is not the truth. Empire refuses to acknowledges all concerns, including personal property damage. I wish I could say resolution was achieved... not so.

At the time I went with Empire Today, they were having a deal wherein they were giving 50% off the price or 50% off in other rooms. I had them install carpet in the home I was going to sell. The turnaround time was quick because it was based on my schedule. However, though I knew the date that their installers were gonna do the job, I didn't know the time. They didn't give the time until the morning or the afternoon of the installation. That was kinda disappointing for me.

We had set the installation day. They arrived early which was fine. The minute they walked in they immediately asked to pay upfront (unheard of!). We had paid an advance to salesman and he told us that when the job is done, we will receive a bill and we can decide then whether to pay it all or monthly. Well... we paid it all to customer service person over the phone because installers did not want to install the carpet. Five minutes later they told us that they don’t have enough of carpet! That is after we made a full payment! I couldn’t believe it!

Updated on 01/04/2020: I submitted my initial review and now cannot enter any further comments as Empire has not replied. The comment exchanged is locked. Empire finally decided that my entire first installation has to be removed. They will also be removing the original vinyl that they were supposed to remove during the first install. At first the install coordinator said it would be best to wait until after the the holidays because they would be extremely busy and he wanted his "A team" to come out. He also said they would be very busy because the specials they were running.

When I asked the Empire Today rep how much it was gonna cost me and how much was the price per square foot, he didn't answer the question. He said that everything was just one price. He included in the carpet, the labor and the removing of the furniture. I made a mistake. $5,000 was a little bit too high. I got involved in the conversation and didn't compare prices with anybody. As far as the labor is concerned though, they did a very good job and the installer was very pleasant.

I loved the Empire Today sales rep. Her detail was great. I also love the quality of the carpet we ended up purchasing. We got it because of the price and for what we paid for it, it looks very luxurious. We had it installed in the master bedroom. It has several different colors combined so the tone of it is really nice and it looks very high-end. I would definitely tell others to give Empire a call. We were very happy with the whole experience.

The Empire Today rep came out to the house in a timely manner and called before she came. She was very professional. She gave us samples and gave us all the information. The installers also called before they came. They gave me several calls and I asked them if they could call me when they were an hour out. And they did. They were very professional and did everything nicely and neatly. They came in, did the job, and cleaned up behind themselves. I got carpeting installed in four rooms and hardwood floors installed in the hallway. However, the thresholds are coming loose. There is some movement in them and I also noticed that the glue has seeped out. I will call them out to do a little follow-up because when they put the floors down, they told me to give them a call if anything came up.

I will never buy from this company again. The salesman in the Schenectady NY area doesn't know his what he's doing. Don't even bother trying to call him, the calls will go straight to voice mail and won't even call back. The whole organization doesn't know what they're doing. They told me that they would be coming on such and such a date and never show up. I took off from work many times and they wouldn't show up or call me. The work itself was second rate. "Caveat Emptor:"

First I’ll say the only reason I’m giving a star is bc the installers that came out were great. I’ll even say the process as a whole was pretty easy. But my satisfaction stops there for two reasons. Our salesman came to the house, asked us what we were wanting to spend, then showed us 5 boards with 4 carpet sample each. When we asked what other colors do they have in a certain pile, we were told “just the colors that are on the board”. Huh?!!! When we asked about the carpet pad, “we only have two styles, the basic or an 8 lb with a moisture backing. But it doesn’t feel any different than the basic in terms of cushion.” What!??! You are supposed to be the EMPIRE of flooring! Yet you only have 20 carpet samples and only carry 2 carpet pads?! This, when the big box stores give 100’s of styles, colors and multiple sizes of carpet pads. Unreal!

Empire Today's selections and salespeople made me decide to have them install carpeting and laminate flooring throughout a manufactured home. The flooring has met my expectations.

Empire Today had the best floors to me, and the prices were the best. I got from them a laminate floor for my kitchen then going down to my basement. The floor looks really nice. The guys did it fast. I appreciate their time. They explained everything to me, what they were doing, how to care for my floor and the different products that I should use. The only thing that they left behind was a few extra slabs but they cleaned up. And they had some type of vacuum thing that got up the dust.

Empire Today put in carpeting throughout the home, including the bedrooms, stairs, living room, and the hallways. Their price was better, and it was a good experience. The install guys were on time, pleasant, and fast. They were amazing.

Caveat Emptor. Fair Warning about "Empire Today" Flooring Company's honoring their Warranty - They DON'T. If your laminate floor is still under warranty, (installed less than a year ago) and there are a few boards that are "Peaking" (that's a technical term - see diagram below) due to too much pressure against the wall due to not enough of a gap for expansion when it was installed) and you ask for it to be fixed under said warranty. Do Not hold your breath. They will insist it is "moisture damage" that they will be happy to replace the entire floor on your dime.

After putting down the laminate there was a spot on the carpet and the floor in the utility room was tore up. They said they would send someone to clean the spot and gave me some money for the utility room floor. When they came to clean the spot they used water and then told me to use rug cleaner on it!!! The spot is still there! Called again and the lady was very, very RUDE. She told me I put the spot there because it had been a month since I called. Told her I could take another picture and she could see it was the same spot. Told her I was trying to get the spot out and I had been away for a while. She told me to have it professionally cleaned! Told her I just spent $8000 and now you want me to have it professionally cleaned. Should have read the reviews and gone with someone else.. NEVER AGAIN!!!!

The salesman quoted us an estimate for laminate flooring. The workers showed up on the scheduled date 6 hours late only to tell us they could not perform the work that was quoted. Our salesman responded to us 3 days later and told us we needed to contact customer service to get our deposit refunded. We called customer service that day and they said we would be refunded within 10 business days.

The vinyl wood flooring installed in the living room is really good so far. I thought that what I chose was the best for the part we needed. I watched when it was installed, and the installers did an excellent job and cleaned up before they left.

I had a horrible leak in my kitchen under my sink. The leak had traveled between a newer layer of linoleum to the lower layer of linoleum. I called Empire Today to get a new floor and the people who came to do the clean-up had to rip up two layers of linoleum. I went ahead and got new appliances and had a contractor. The installer was gonna take out a piece of wall and said that they needed some more tiles. I called Empire and I was told that they would see if they could find two tiles. The rep, Evans, told me that I was gonna have to buy a whole new case and it would cost me $60 bucks. I asked him if he was kidding me as I had just spent $5,000 with Empire. I went off on him and now I feel like crap about it. Everything about the installation went great. A rep came out and helped me choose my flooring which I did quickly. I loved the service. Juan and his team that did the actual work were great and I’m so happy with it. I love the tile.

Empire's reps showed me samples and the one I chose looked heavier then. But when their installers came and put it in on my main floor and my stairwells, it was so thin. If I had known that, I would have gone with a thicker carpet. Now, I'm concerned whether it's gonna last and whether it's gonna be durable. Still, the installation was great and their crew did a wonderful job. They got right to work and didn't waste any time. They were very professional and they cleaned up after themselves.

Made an appointment to get an estimate for a basement (^700 SF). I asked that they bring the 75% off items. Asked salesman about 75% off and he stated that 75% is not a good thing to look at because you pay full price for everything else. With higher price selections he can give me a better discount on everything (bait and switch). They measured wrong and couldn't finish the stairwell. Rescheduled the stairwell for another day. After waiting for five hours, they claimed they measured wrong again and would have to re-reschedule the job. Would not recommend Empire Today to anyone. Bait and switch, crappy service and incompetent.

The installation was extremely efficient and very well done. My only complaint is their advertising of "One room at the regular price and $50 per room for any additional rooms." When I asked the salesman about that, he clearly indicated that I would not like the cheap flooring!

We were talked into buying laminate flooring and not told that it would be a two day job. The poor installers are not to blame for Empire's poor sales people and their customer service dept. I will never use Empire again. It will take them a solid two days to do the job when we were told it would be only a one day job of a few hours. I know I should have known better than to believe all their commercials.

I have been researching replacing the carpet in two of my rooms and hallways for over a year. After a lot of deliberation I decided to call Empire to get a quote. I was pleased with the salesman, Alex, as he was very informative and didn’t seem to give the usual “sales pitch”. We decided to go with LVP given we are on a concrete slab, have a lot of activity in the time, and we have three dogs. I was excited to hear LVP I’d scratch resistant and would hold up for years to come.

I've had carpet and vinyl plank flooring installed by Empire Today. The carpet was downstairs, and the vinyl plank was in the master bedroom suite. The carpet was the perfect match for what I needed. And the vinyl plank looks like real wood flooring. I've used Empire Today before and I've only used one sales rep and I've asked for him every time that I needed some new flooring. Empire Today is amazingly good, and they're quick, and they clean up after themselves. They have met my expectation. They are very careful when they install any kind of flooring because they have to move furniture.

I like Empire Today's installation timeframe. I had them install laminate flooring and carpet in my home, and I'm satisfied with their work. However, there could be better communication between the sales people and the install people. The salespeople would tell me one thing and the installers would have a different take. The salespeople saw how much stuff we had and they said it would not be an issue moving stuff around. But then, the first installation crew refused to do anything because there is too much furniture.

The first person to come give us an estimate was rude, unprofessional, and condescending. It is going to be a big job and I knew it would not be cheap. She wasn’t more than 3 steps in my house before she put her hand on her hip and announced it would be a 20000$ job and was I prepared for that. I actually was, but I was not prepared for someone to come into my house and be rude to my family and I.

I purchased LVP flooring for my kitchen. Contractor arrived at scheduled time but was unable to complete the job because they did not have enough of the product. Unfortunately, I had to pay the contractor before they would do the install. After the incomplete install I made several calls to the Empire Today call center to find out when the job would be completed. I had moved furniture out of the kitchen and into the dining room for the install and need to be able to move it back into the kitchen. I have now made four calls to the call center. The last one, the call center put me through to a local office. I was told that the product was being delivered to them in two days and that they would be able to install it then. When I angrily expressed how disappointed I was with the process the associate I was speaking with named Craig at the Cincinnati office told me to "have a nice day" and hung up. I still do not know if they are coming in two days or not.

These are the facts in my experience dealing with Empire Today. We are returning customers. This is our second large purchase with them. We purchased Vinyl Floors and Carpet in bedrooms, we had two problems with each. Vinyl Floors they left a gap all around the peninsula and counters, after almost 3+ months of calling and pleading with them they finally sent someone out to install the 1/4" round trim, which matched my cupboards.

I’ve used Empire Today before. This time, I had a family room installed and a kitchen done with the flooring. The installers were very good.

My floor had been replaced by someone else one time and it was a lousy job. I thought I’d try Empire and paid them $3,000, but they didn’t use the luan plywood for the flooring. All they did was glue down the tile. I wasn’t told that I could never ever mop my floor because if I get it wet, then the tiles would come up. I get on my hands and knees and wipe where it’s dirty. This week, I finally got the refund that was due. But I'm dissatisfied with Empire Today.

I liked Empire Today’s promptness on being able to install and the sales agent was very helpful. I called and two days later, I was able to schedule an appointment with him. He was able to tell me what Empire has in stock, and as soon as we told him what we wanted, he booked it and we were ready to go. Also, the installers were prompt as to what time they were supposed to be there. I had carpets installed in the whole house and it was a very wonderful experience.

We had carpeting installed by Empire Today in our den and the family room. Purchasing went fine. Several years ago, we got laminate in the kitchen and the entry hall. So everything except the living, dining room and the upstairs is brand new. We used Empire. And it seemed as though the prices were gonna be about the same. We like choosing the products in our home and actually seeing it with our other things. And we thought that it worked out okay. The installation was fine. There was a chip in our laminate and they don't make the laminate anymore. So the helpline talked to us and we found some putty kind of stuff to put in it and it looks fine again.

When they first showed up with the flooring, we thought it was not what we ordered because the salesman's samples seemed thicker. They assured it was what was ordered then they had to tear out the hallway because it was not smooth - there were many raised edges. Now there are many more raised edges and areas of delaminating - where the very thin laminate has separated. Call from Customer Service was terrible - they wanted $75 to come out and inspect or I could send pictures. Very rude - already blaming us for the problems saying it was our cleaning products. When I asked about their "lifetime warranty" they said that was from the manufacturer and they was file the claim for us. Would NOT recommend them.

We had carpet installed in our family room and master bedroom. I was replacing frieze and I really liked the carpet from Empire Today. I had the frieze for almost 20 years, so I really wanted a good carpet that I knew would last again. I had gone into a store, but it was kind of overwhelming. There was so much to choose from. I had replaced the carpet in the master bedroom once before already, and I was not happy with the choice. So, I wasn’t trusting and I didn’t wanna make the same mistake again.

We had a brown carpet installed by Empire Today in our bedroom upstairs and upstairs living room. We looked at a couple other stores, but we used Empire due to the recommendations from some of the neighbors. The installers came in, they listened to some suggestions and did a good job in the installation, making sure we were okay with their job. So far, I’m satisfied with the quality of the carpet.

Purchasing from Empire Today went very well. I had a glue-down indoor/outdoor carpet installed in my sunroom. It’s doing fine. I think if I had spent more money, I would have gotten a higher quality carpet, but I’m satisfied with what I got. I got what I paid for.

Empire Today carpeted my bedroom and it was everything I expected. The color is perfect 'cause they could bring us samples right to the home and walls were already painted. When I talked to the Empire reps, they did everything I needed them to do. As for the installation team, they did everything they should have done. They removed their shoes as they went in and out of the door. But one of them would walk in stockings instead of putting his shoes back on and then walk right into the house with the stockings. So it really served no purpose of taking off the shoes. But other than that, they were good.

My name is Ms. **, I was scheduled for installation Service on September 25, 2019. When the installers arrived, they came with the wrong color Laminated floors. The Technicians were very professional, knowledgeable and polite. One of them did cut my carpet in my Dining room to see what type of floor was under the carpet. The Technicians contacted his supervisor to inform them that the color they brought to my home wasn't the correct one. The Technicians waited until someone called me to inform me that nothing could be done, that my Sales Rep would have to come back out with to show me the colors again. Before the floor Technicians left my home, I was informed that my order didn't show my stairs to my Family room and Dining room as part of the installment.

There were two parts to my agreement with Empire Today. I had hardwood installed in the hallway, that went beautifully, and then they were supposed to come and put carpeting in two bedrooms. The first thing that went wrong was that when I signed the contract, they asked me if I wanted to finance it through them with 0%, and I said, “Sure.” And the next day, before they started work, I got an email from Wells Fargo saying that they are opening a credit card for me through Empire. I called the salesperson and I told him he never told me it was a credit card. I didn’t want it. I told him to cancel that and I would pay cash for this job. But he never did it.

I had our front room and the dining room carpeted. Although we had a cut-off where the door would open, everything had been good. We're able to open our front door pretty well now. The carpet is nice and I'm pleased with it. But the price is so high and I wish they can change my payment date to the middle of the month.

I’m furious. Poor initial tile placement job including locking in the dishwasher so it couldn’t be replaced without removing tile. When contacted to remove enough tile to replace dishwasher said they were not responsible and said we would have to pay them to remove and then pay again to replace. Customer service is a joke. Tried to purchase 2 pieces of tile and was told they couldn’t do that. Only empire sells the style of tile we used. I’m livid with the customer care and the quality of work. I will never use empire again and will let everyone I know not to use Empire....

Get a call at 750 am on day of installation that my carpet has been mistakenly shipped back to warehouse. Three rooms of furniture and items now take up my garage and kitchen. No estimate on when I'll be getting rescheduled but it looks as if a week is the minimum. My wife is supposed to babysit for my cousin's kids this week. With nowhere to put the furniture my house is now a death trap for the babies who just started walking.

Empire Today put in carpet and vinyl in my home in Johnstown, Pennsylvania. I have the tan carpet and it's perfect. As for the bordering of the vinyl, some parts don't match. They were broken up in different pieces. They go all the way around to each end of the doors and there is a little bit of gapping between the vinyl. It's not major gapping but I can see the difference. It doesn't have a clear flow to it. But I wouldn't want the installation team to have to come back out and redo it 'cause I know that's a long process. Other than that, the flooring is completely great quality. Also, when I was looking for a provider, Empire's cost was a little lower and the brand was of better quality than others.

I had carpet installed in the four bedrooms and the stairwell. My wife picked it and she liked the color and the style. The installers were very good. They did a great job. They came in late in the afternoon. My wife did think they’d be able to get it done, and they got everything done. So, we were happy with that. But it would help promote the business if they would have the ability to send in the before and after pictures.

Update on 10/13/2019: I received a response from Empire Today that someone would be in touch with me regarding my complaint about the misleading warranty on our carpet. However, it has been about a week and we have not heard from anybody. So much for really caring about customer service and satisfaction. The only thing I can think of why it is taking so long is that there must be a lot more complaints ahead of mine to be handled first. That is a very scary thought.

Salesman was very informative but didn't measure my basement correctly. The day of service finds out he was an independent sales rep and shouldn't be the one measuring our floors. They tried to up quote us $800 dollars for the flooring we already paid for and then didn't want to refund us the money once we decided not go with the new quote. This inconvenience our basement remodel and made this process even more difficult. Each Empire customer rep we spoke with acted as if they didn't care that we were being inconvenienced just give them the money. We already gave them $4000 for the project but they felt the extra $400-800 was more important than losing a customer.

We were very excited to schedule our carpet installation with the Empire Today salesman who seemed knowledgeable and experienced. We scheduled the installation 2 weeks out on a Saturday because my husband works from home and would have to dismantle his home office in order to get the carpet installed. We tried to get an estimate of what time they would be here on Saturday the Friday before but were told we would have to wait until the next morning. Saturday morning we were told we were the 2nd of 2 houses scheduled for the day and that the installers would be there anytime between 8:00am and 6:00pm.

Empire Today's flooring is cheaper than I thought. However, I discovered I got a more convenient and cheaper installment of hardwood floors. It's a floating hardwood floor. I didn’t get them glued like I have in my common area, the living space. Even so, I had a nice experience during installation. The crew took two days because our floor wasn't level. So, they had to do concrete treatment and cement treatment to level the floor and dry it out. That was no problem though. They were able to do two rooms on one day, and the other two on the next, and there was no hindrance in our sleeping arrangements. They were able to go in the rooms and move all the furniture out and move it back in. It was like the installation never happened. Now, no part of our house is carpeted and we are enjoying our floors. I'm so pleased.

We looked at a couple other companies and Empire Today was the best price. The sales rep was great, answered all our questions and showed us the samples that we wanted to see. He got us in early for installation, so that was even better. So, I had no problem with him at all. The installation team was good and they did it all in one day, but I am not sure that was the smartest thing to do. They were there from 8:00 in the morning until 8:30 at night.

If I could give 0 stars I would. We have had three appointments cancelled due to “scheduling conflicts.” For the first appointment, they called 5 minutes prior to the appointment. For the second, the call came 5 minutes after. For the third, we were supposed to be a “top priority” appointment and get a top salesperson, but instead, we got a call 97 minutes into the appointment time stating there were “scheduling conflicts.” When we spoke with a representative the response was “Sorry, but it sounds like this isn’t going to work out.” Absolutely unacceptable.

I hired Empire to install carpet in my family room, my master bedroom and down my stairs. Well it's nothing like the television shows. They show up not speaking any English language thank goodness my husband is Hispanic and could translate for me. They didn't have any shoe covers for their shoes and they were going so fast with the installation process that they didn't put the right padding on the floor before putting the carpet down in my bedroom.

We had Empire Today install wood laminate all through the upstairs portion and the the downstairs office of our rental home. We also had them put carpet onto our staircase. They got the installation done quickly. But then, when the sale was made, they told me that they would leave me some wood if ever I needed to replace anything. I wasn't left any wood so I called to ask why. The reps then said that I have to buy another box. Even so, the laminate they put in looks very nice. So far, I've had no complaints from the renters. I had a very good experience with Empire.

We had carpets installed by Empire Today in the upstairs part of our home. I had a great experience during installation. Their product was comparable to those from other brands in terms of cost and quality. We have been pleased with it.

Empire quickly responded to my complaint. Much quicker than my requests for help and information during the actual transaction unfortunately. I will not be able to use them in the future as a sub-contractor based mainly on their policy of expecting full payment upfront BEFORE starting a project. As a contractor myself, I don't ask my clients to pay in full before renovating their house! 1 star up to 3. Empire needs to change policy and train their sales staff better.

If I could give Empire 0/10 stars I would. This company is ridiculous and there is ZERO accountability for their management. I had Empire come out and install carpeting in most of my house. It cost me thousands of dollars and I was already on the fence about giving them a shot after reading all of their horrible reviews. They send two guys out to complete the job and they end up putting the wrong carpets in the wrong rooms, despite the fact that they had an invoice sheet telling them what carpeting goes where.

I would never recommend Empire Flooring to anyone. Worst experience ever. Do not waste your hard earned money on this flooring. They will be glad to schedule you and take your money, But they will not stand behind their warranty and if you have issues they do not want to return your calls. You have to repeatedly call and call them. They are the rudest people you have to deal with. We saved and saved to have floor put in our home. We had issues right off the bat. They finally came after many missed appts and tried to fix the problem but still did not work and my flooring is coming up all over my house and they give me one excuse after another and they do not want to fix it.

Empire Today should live up to their advertisement on the TV. I didn't get to see the samples from whatever the special was then, too. But, purchasing from them was okay. We had carpet installed, and we had vinyl flooring as well. We used them because of their advertisement. They always looked appetizing, and so I thought I'd try it. I thought the cost was okay. I thought they could've done a better job on the way that they installed the vinyl around the toilet. It doesn't look like one. It's like it's spliced. Also, in one of the corners, it's gonna always look like it's dirty and that's because of the clear caulking. They didn't clean it out well before they put the caulking down, so the caulking is covering up what dirt was there.

I had a good carpet installed by Empire Today in my living room, three bedrooms and den. The sales reps were very knowledgeable. I had a spiel of questions and they answered all of them. Also, the guys did a tremendously good job in installing the carpet. They talked to me whenever they were putting the carpet down. They explained to me what they were going to do, how they were going to do it, and they asked me if I had any questions. That was a big plus. I have recommended them. Having a carpet installed is always scary, but Empire Today would do a good job. Do it.

Would not recommend any military friends or family to Empire. They display a level of unprofessionalism from the sales rep right down to the manage. Buyers beware. They like to start off by giving you a high price and when it comes down to do the installing they have no sense of pride in their work.

BUYER BEWARE!!!! I had to give them at least 1 star. They installed hardwood flooring that wasn't level, had "pockets" of squishy all over the floor. There were multiple areas where the flooring looked like it was going downhill compared to the baseboard. They cracked baseboard and other wall areas. When we complained they send the exact same installers to critic their own work. They then sent the same installers back to pull up the floor and put it back using glue. There are still very un-level areas. Their fix to the issues of the floor not being level with the baseboard and cracked baseboard was tons of caulk. And now the floor is covered with stickiness from the glue which we are unable to get off. Our issues are still pending....

Empire Today installed vinyl flooring in the living room, dining room and kitchen of my home. Their rep was very informative and she brought all kinds of samples. I had a lot to choose from. Initially, I wanted wood but because I was on a slab, they would have to put a subfloor down which would have made it too high. So, I went with the vinyl. I like the color and durability of the carpet I got and it has been wonderful so far.

I had Empire do the carpet on my steps and the upstairs hallway. I then wanted to rip the carpet up out of the living room. I had Empire do the flooring in the living room and the spare room down here. But I wasn't very happy with the installer and with his boss. From carpet to flooring, there’s a gap between the foyer and the living room. I wanted that wood put down to kinda make it so it wasn't too much of a drop so my husband wouldn’t stumble. The installer started doing it and I was at the hospital at that time. I had a heart attack in July and my husband had one two weeks later. He also has kidney failure, Parkinson’s, and dementia. But I ordered everything before I had the heart attack and before my husband did too.

We had Empire give us estimates on new flooring for a house we remodeled. We did carpet on the stairs and the upper level, solid hardwood on the entire first floor, and LVT in two small entryways. We love all three options we chose. Our salesperson (Joel) was great and our installers were great and did a lovely job and the price was fair.

Empire Today came recommended from two of my aunts, and I was most impressed with the sales representative who first came out and helped me pick the colors and what to do. I was very indecisive and he spent a lot of time with me. I had Empire install laminate floors and carpet. The flooring was in the upstairs master suite and the entire downstairs, except for the two bedrooms, kitchen and bath. It was the main living area and the hallway. I like the color and it is easy to care for. The installation team came in and gave me a little contract review, but I don’t think English was their first language. They were a little hard to understand and at one point, we had a question over how they were gonna do the moldings so, he needed to call the office and he spoke in Spanish to the girl. Still, it all ended up fine.

We’re selling our house so we just re-carpeted it. I decided to go with Empire Today because of the price and the installers were great. I was satisfied with the experience.

I had Empire Today install carpets in multiple rooms. I am pleased with my choice, and price, and the quality that I got for the price.

My purchasing experience with Empire Today was not too good. They didn’t arrive the day that they were supposed to. They came the next day, which I had everything moved out of the rooms. Another thing, they were supposed to put linoleum at the front door, but there was something that they didn’t have, so I had to cancel that altogether. The carpet is nice though. The quality is good. They did a good job. The installer just didn’t put that part down between the bedroom into the hallway. And there’s one going from the kitchen to the hallway, and then from the place on the other hallway into the kitchen, and then from the living room into the kitchen. I wasn’t home then but my son was there. The issue with them really was having to wait. Even the second time to put the linoleum down, I even had to wait the next day. So, scheduling was bad.

Me and my family have been trying to install a new kitchen floor for about 3 weeks now since the salesman Michael came to set up an installation date and measured our kitchen floor. Business as usual until installation day came. About a week later the installers come and we find out that our kitchen wasn't appropriately measured by our salesmen... The installers left and we decided to give Empire one more chance. They moved the install to the next Saturday. A week later, but in the afternoon, which you would think maybe the priority of a customer who was wrongfully mistreated would mean something but nope they'll come Saturday when they get around to it, and they just didn't show up on the next install date. This company is bogus, I'd walk on dirt and cement before I'd let them do another floor for me.

Nice laminate. Shame about the quarter round. Sales guy was good, we choose out our flooring which we were really happy about but we then had to get quarter round. For some reason it was only available in two colors. (White or tan) Not the correct matching colors for our floors. We went ahead with the purchase because to be honest it’s hard to tell from a small sample what things look like. The installs went smooth and the floors look great, but the quarter round looks like **! I really regret that decision and can’t believe that Empire does not sell quarter round that matches the floor they are selling!!!

We got laminate and ceramic tiles from Empire Today and we love it all. I had it done while my wife was gone. She's been asking for it for years, so finally got it. So, she's happy, and I'm happy. I've had to call Empire a couple of times for stains and they've been right on it, and we're happy with it.

I had Empire Today install vinyl plank in our home except the bedrooms. That was our second. The first, we had a different floor and it was all different colors. They had to rip it all up and we went with a vinyl planking, which we had to pay extra for, and then there were issues with that. They scratched up my brand-new deluxe washer and dryer and all my trim. It was just a nightmare. I went back to have the living room done but I keep getting bubbles in the floor. The contractors have come out a couple of times now and hopefully, that will be resolved this week. I was not pleased with Empire Today at all.

From beginning to end, it was a bad experience. A 250 sq ft tile floor - from carpet rip out until finished floor, almost 6 weeks.

Everything was good when I purchased from Empire Today. We shopped around and we did quite a few estimates. Once it got down to the final cost, the deciding factor came down to the pricing. The other people offered the same brands, so it became a price war. The Empire sales representative who came out to our house was professional and knowledgeable, except for around the stairs. We have a stair opening downstairs that’s along the wall, and I told him what I wanted, but he wasn’t very knowledgeable of that part. He needed to do a little bit of homework but, overall, he was good. Then, the installation went well. The only issue that I had was with the material when it came in. They didn’t send enough stair nose for around the top of the stairs. They also didn’t send the toe-strip or the quarter round originally, which they then had sent and made it up. So, it’s all good. The guys did a great job and were very professional. All in all, I got my money’s worth.

We were thinking about getting laminate flooring from Airbase Carpet Mart but we liked what the gentleman from Empire Today had brought here and what he had. We had it installed flooring in my kitchen, living room, bedroom and bathroom. It was a little confusing dealing with the installers because they were Mexican and we didn’t understand what they were saying. Also, my husband didn’t like that when they took their lunch break, they wanted to use our microwave in the kitchen. But besides those things, everything worked out fine.

We were told by the salesman that protective barrier would be put up around all areas tile would be removed from. None was provided and tile and dust flew throughout the house. There was no experienced crew, it was one installer, with which appeared to have no experience. There were 2 bathrooms, a kitchen and laundry room. The sales contract stated that 2 toilets were to be removed and replaced. Anyone who has ever moved a toilet knows you have to replace a wax ring when re-installing, anyone except our contractor from Empire.

Cannot and will not refer anyone to Empire Today. Empire was supposed to do the floors in my house on Tuesday Sept. 24, 2019. A call was made at noon saying that they could not come. The reason given was that Empire did not have sufficient workers to send out to do the job. The Empire representative who sold us the product, was contacted and she, after talking to someone, called back and said that someone would be at our home to do the job at 9:00 a.m. 9/25/2019.

Bought carpet for 3 rooms and a hall. In the hall a piece of wood needed to be installed so the carpet would have an even look. A floor furnace had been removed. I told the salesperson and installers, guess what? Didn't happen. I called and complained. Complained to sales girl, second installer to fix errors of the first installer. A custom service mgr told me there was no records of my complaint. Quite handy. Also the carpet in areas of traffic looks worn even after vac the carpet. I was told warranty doesn't cover. It's a 30 yr warranty. Guess it doesn't cover much. Mohawk Carpet suppose to be good. I was told take pictures and my question is why. I have already been told. Not going to do anything about it. I wouldn't waste money with them again. Also since I had purchased the carpet, they were going to give me a deal on flooring. It was (now 75 percent off) twice the price that was originally quoted. Buyer beware.

Absolutely terrible service all the way around from Empire. I paid for the carpet in full when the contractor arrived. He was unable to complete the job because he was given incorrect measurements by the sales rep who checked the area prior to the job time. Not a single person from Empire has returned my call to reschedule the carpet installation (have tried five different points of contact). The subcontractor is the only person who responded to amend the situation (doesn't work for Empire). Days later, I still have all of my belongings in the living room, and Empire has all the money I paid for a job they failed to complete. I 100% DO NOT recommend them for an installation, it is a BIG COMPANY feel with ZERO customer service.

It was excellent with Empire Today. I had them install carpeting for the entire first floor, basement – ground level. I shopped around a lot and I went with Empire because of the convenience of the estimate. Also, the price is really good, and I got a discount on top of that. So, they were able to lower the price a little more, which was good. The guys that came by were excellent and very respectful. They did a great job. I appreciated those. I will definitely use Empire again.

I was having carpet installed and I had a lot of options with Empire Today. I chose to work with them since I've used them before and so far, the product has met my expectations.

Empire Today's sales rep was very easy to deal with because he was on time. He dropped the carpet samples in. I picked out what I wanted and that was it. I like its color. I had it installed in the living room and the bedroom. So far, so good. However, the installation team gave me a hard time about taking out the old carpet because it smells. It smell like dogs, that's why it was going. The installer did not want to take it to his van because it stinks. But the Empire Today office called him and told him to put it in his van. I'd recommend Empire Today.

Updated on 10/08/2019: Empire keeps avoiding the issue with me. They respond to a public forum like this but fail to respond to me. When they do, it is from flunkie customer service rep who asks me to reach out and then NOTHING. Then last email I got from Empire when I complained in this forum was 9/25/19 with a manufacturer's warranty BS, not theirs. [Mr. **, Thank you for contacting Empire-Today with your concerns about your carpets which were installed on June 14, 2018. For your convenience I have attached a copy of the manufacturer warranty. Please note the section on carpet care pages 19 -22. Should you have any questions. Please feel free to contact me directly at 888-588-2315 x **.] And when I replied to a MS. Daisy **: Daisy: I will review the attachment but I can tell you that notwithstanding the “manufacturer warranty”.

Set up an in home estimate for my only day off that week and they cancelled last minute, wasting my whole day off. Finally set up a rain date and the estimator was wonderful. Flash forward to installation day and the nightmares begin again. Again my only day off all week. They were due between 11 and 1. 1:45 still not here, no call, nothing. We call and are told it'll be 45 more minutes. They don't roll in until 3. No explanation no communication. Had dinner reservations that had to be canceled. Another wasted day sitting waiting on Empire. The manager refused to even accommodate us in any way for our entire wasted day. Never using them again and warning everyone I know that this company doesn't value your time or you as a customer at all.

I had a fantastic representative, George **! Wonderful experience overall and very pleased with the carpet, delivery, and installation time. George showed me a payment plan that was perfect for my budget which allowed me to get a high quality carpet with affordable payments. I plan on contacting George again in the future when I’m ready to purchase tile for my kitchen and bathrooms.

I called Empire to get a quote to 2-3 rooms of carpet, Time was set. Waited approx 3 hrs. for them to show up. THEY never did! Called to find out why, they could not give a reason. The message would be passed on. When they returned my call they still did not have a reason. They would have someone contact me. Three weeks later after we found someone else to do the job (and was completed) we were contacted for an appointment.

The salesman was a young guy, and he was polite. We're trying to do an ivf procedure in January to have a baby. Also we're eventually building a house. My grandmother gave us a house to live in for rent free, until we have our baby, and our forever home built. The floors in it are gross and disgusting. Well we wanted to change the floors for the cheapest price possible. It's a tiny house..1266 sqft. We just wanted to replace the carpet everywhere and the vinyl in the two bathrooms and tiny kitchen. The price came out to $5,500. Like are you serious??? Plus there was suppose to be a 75% off!!! He told me that he showed me the carpet and vinyl that was 75% off.

We had carpet installed in a bedroom and the installer was great. I chose to go with a product from Empire Today due to the price.

I was not involved with the installation, transactions, and the work performed as I live out of State. My Family lives in Boardman, Ohio and decided to go with this team of garbage. From the outside carpet installers to the inside padding, cut corners, chipped paint, glue residue, and the questionable contractors hired from another City/County and in my opinion brought in illegally from another country. The damages are done - the agreed upon refund was returned for the outside Carpet damage as recognized by Empire. However, I still question from Day 1 the license for the professionals that work for Empire as Third Party Contractors. I don't think they screen their employees and the install team was very filthy, unprofessional, dirty, and careless in their work. I Was not there but I can just see it in the photos that were taken.

I called Empire Today, they came, and purchasing from them was very easy. They installed carpet in the bedroom, living room, dining room and basement. It was my first time experience with the company, and they did an amazing job. It's been only two months, but the carpet is doing well so far. The cost seems fair. Empire did a good job and they're amazing people. So, it's worth it to call them once.

I purchased new carpet with a lifetime warranty for both our stairwell and formal living room that was the expensive pet stain resistant. Exactly two years later the carpet on the bottom stair had a small hole. I had a family member bring their small dog that urinated in the carpet. After having the carpet professionally cleaned you could still smell the urine. I contacted Empire who had a representative review the carpet (there was a fee of $70). The representative indicated that the carpet should not have torn and the urine resistant pad should have work. Two weeks later, Empire reviewed the complaint, and indicated that the warranty did not cover the hole or the stain/smell. But they would offer a small discount ($200 off) if we chose to replace it. We have no choice but to remove the carpet, but we did not purchase through Empire!!! Buyers beware!!! They DO NOT honor their warranty!!! And the customer service re.

Hard wood floor - tile floor. The installers were superior in their workmanship and courtesy. The men from Georgia (The Country) were honest, respectful of our property, and hard working. They cleaned the work area each day and paid attention to every detail. Empire called to alert us to their arrival and called to be sure we were satisfied. I highly recommend Empire and these particular installers.

Great job. Only one (1) thing wrong, they put in 1/2 round trim on baseboard. That was white instead of wood look. The flooring was natural wood finish planking. Never trim wood look with white. Other than that it went well.

Carpet installation. The salesman that came to the house was very easy to deal with as he didn’t waste our time and was upfront with everything. Very easy transaction and we would recommend to others for sure. Our carpet has zero visible seams and the quality is what we wanted.

I have had nothing but trouble with them. It took me several calls, no joke like 10 + just to get the install dates corrected, get the order corrected. NO ONE would call be back. Escalated 3 times and still no call back from a supervisor. Finally got corporate manager on the phone to get this simple issue fixed. AND then the next day they called me to confirm the install for the wrong day...again. Then the installers aka 1 guy of course can't get the job done in the expected time frame, so he's got to come back to finish it tomorrow.... Not the installers fault that they didn't send enough people... Long story short, take your business elsewhere.

We went with Empire because of the commercials. When I set up the estimate appointment I requested someone not afraid of dogs. The guy they sent, Murray, was not only afraid but he was a jerk. He made rude remarks about our dogs. We wound up in a huge fight & he was thrown out of our house. The 2nd guy they sent was friendly & ok with dogs so we went forward. We did our part, we emptied our house. Parts were outside. When the day arrived, the guy measured, well come to find out the 2nd guy had all measurements & the diagram of the house totally wrong & they were short 5 feet of carpet. We talked to Susan, a manager on a Friday. She asked for a couple days to make it right & she would call me Monday.

Had Empire Today install carpet in my home about 30 days ago and the whole experience was great, from the sales professional to the installers. I then had an accident on the carpet in a room and needed it replaced. This is where the problems began. The local office (Pittsburgh) wouldn’t just reorder the carpet for the room and charge me the same as I had previously paid, they insisted on sending another sales professional to remeasure. I didn’t understand why, but had to wait a week for someone to show up. They measured and set an install date. Installers show up, same ones who did original install (they were great) and immediately told me he doesn't have enough carpet. He remembered a seam needed in room. The paperwork was a foot short on the width of the room, no way to install.

We love the wood flooring we got from Empire Today. I like the way the installer put it in. He followed procedure and put it in the way it’s supposed to be put in. It was done quickly and I liked how he was a perfectionist. He was very professional. While I should have asked for a larger molding, that can be done in the future. The quality of the flooring is excellent.

I had laminate flooring installed by Empire Today in the kitchen and the landing at the outside door. I'm pleased with the quality but they missed a spot. I called the rep who set this up and he told me to call Empire. I did but I got no results. It has been at least a month and they haven't gotten back with me.

I got vinyl planks and carpets from Empire Today. They installed it throughout the whole house and did a wonderful job. It was just costly. When they advertise $50 a room, of course they don’t tell that they’re jacking up their prices of installation. It was still cheaper than what it was gonna cost me somewhere else, yet it’s kinda deceiving how they advertise. I’m smart enough to understand that you don’t get anything for free. And they can say it’s $50 a room after the first room, and there ain’t gonna be $50 a room. I do wish afterwards, that on the paperwork, they had actually laid it out. They didn’t, they just gave a big ballpark number. So, as far as that goes, I wasn’t really happy. But as far as the workmanship, the people coming in, everything, I was happy with.

The salesman, Randy **, visited us in the Inland Empire. He said he would be oversee things. The installers were asked to be careful of the recently painted walls. They not only damaged the walls by putting a hole in it but also attempted to cover it up by filling the hole with silicone and trespassed into our garage and found some paint to paint it over. It was the wrong paint. I reported the concerns and problems and was promised someone would compensate us for our damages and no one ever did. Many empty promises were given. The salesman promised he would be involved but never contacted us to see how the install even went. He mixed us up with another customer and never returned to pick up his samples. Very unprofessional company on many levels.

Let me start by saying I’ll make a long story short. I had spoke to a representative this past Monday. He came over took a look around gave me a quote and I said we would be in touch. That Wednesday (mind you I didn’t have another appointment) I was giving my daughter her bath. Next thing I know the police are in my house standing in the living room yelling to see if anyone is home. I walked downstairs with my daughter soaking wet in my arms totally confused! The police officer went on to say that the representative called 911 because I hadn’t come to answer the door and was scared for my well-being! Are you kidding me? I have never heard or seen such a thing! For a representative to call the police because I didn’t answer my door is totally unacceptable!

Purchasing the flooring from Empire Today was fine, but the installers didn’t get here the first time when they had said they were gonna be here. I called them and complained. They showed up a day later. We were done rearranging the house for them to be here to do this. Other than that, they did a good job installing laminate floorings in our double-wide mobile home. We ended up just installing the floorings on the hallway between three of the bedrooms and two of the bathrooms. I’m just doing it a little bit at a time. As of this time, we got the dining area and the living room. Then I’m planning on doing the closets and the other four bedrooms a little later. My wife and I live here and we’ve mentioned it to people that has come here and seen it, and they've liked what they’ve seen. If the floorings hold up to what Empire Today says it’s gonna be, there will be no problem with it.

Got laminate flooring for our entire house. Installers left a terrible mess in the front yard. Baseboards do not match flooring in several places. When toilet was replaced in master bathroom it leaked...ruining our brand new floor and causing huge water bill. I have contacted Empire numerous times. Get letters with phone numbers to call and no one calls back. I finally got someone scheduled to come out. They never showed up. When I did get them to come out he did half the job. Put more mismatched baseboards and again left a huge mess. I have yet to receive a response. Also I asked for low price guarantee as my flooring went on sale less than a month after we got it. Of course no response. Stay away from this company.

My experience with Empire Today has been great so far. They installed carpet in a bedroom and in a large living room, and it's wonderful. I considered other brands before purchasing from Empire Today and I went with them because of the experience that I had with the lady that came out to show me the carpet. She was very knowledgeable in explaining everything. She was very truthful too.

I had engineered hardwood, I had luxury vinyl and I had some carpet on my stairs and catwalk. I had two other companies come out and give me estimates, but I was getting a better product with Empire. The price was better, and the representative represented the company better too. He was personable, which was fine. I’m a designer, so he claimed he loved the home ‘cause I’m an interior designer. He had really good recommendations and he was very nice. He followed up on questions too. I love the engineered hardwood ‘cause it completely changed my house, ‘cause I had tile in my bathroom. I also like the vinyl because it’s easy to clean. It went down beautifully. The carpet is very nice as well. It’s a Berber, but it’s really pretty. I’m satisfied with everything.

I needed a carpet installed before school would begin so called Empire carpet and scheduled a visit the next day for an estimate mentioning that it was a school in a church. After an initial visit from the person giving the estimate, I was told that we needed a commercial estimate which I had mentioned when scheduling the appointment. Then waiting two days more he came and gave an estimate. A very good estimate with a guarantee of next day service. So we signed the contract within a day and scheduled service for two days after since they were unavailable before that time.

Installed new laminate on my entire first floor in Sept 2018. Just last month I we noticed the flooring had several large areas of clouding and haze in the finish. Called Empire to have someone come and look. They literally sent an installer to inspect the floors, and not a salesman or someone from quality control. The installer did say the floor was defective, and took that info back to claims dept. The gal I was working with then emails and asks for additional photos, of which I sent to her. 2 weeks later she calls me and says the claim was denied and they will do nothing to back up their materials, even though it wasn't quite a year since install.

Going with Empire Today is easier than with other companies. Their installers were courteous and professional. We had hardwood and carpet installed in the bedroom and library, but the carpet was not stretched properly. So they have to come back and re-stretch it. Other than that, I like the quality of our new floorings.

We did some window shopping for vinyl tiles and Empire Today had the style my wife wanted. We purchased them for our kitchen and things went fine.

These assclowns decided to subcontract out the work individuals who have a hard time writing down the right day and time that you want them to come, but somehow are able to get the credit card number down perfectly for the security deposit! No follow up/confirmation email to confirm the time, date, and payment because these guys are “professionals” LOL. But I don’t blame the individuals who were supposed to come out and do the work. [You can only expect so much from those who barely know how to do simple and basic functions].

Empire Today had the best price and best service. I ended up getting luxury vinyl plank from them. Everything was great with the installation, except for the fact that none of the installers spoke English and we didn't know what room they were gonna do next. They'd indicate they were gonna do a room, so we cleared out that room so they could do it, but then they decided to do a different room. So we had to hustle to go clear out that room. Other than that, everything else was fine. The transitions are very good. The quality was good enough for me.

We've used Empire Today before in our home and we’re repeat customers. We had them install carpeting in three bedrooms. We also had a luxury vinyl planking installed. The installation was wonderful, but we were told that they were gonna send someone out to paint the trim because the half-round didn't match what was existing there. However, there was a dispute over that and I’m not sure where that is at this point. Still, the carpeting has a fine texture.

When we called Empire for some carpeting, we got an appointment for a salesman to come quite quickly. However, he cancelled the first appointment. When he finally came, he measured and showed us the choices of carpet. He told us that we could have it installed on Tuesday of the following week. On Tuesday I waited until 1030 to call Empire to find out where our installers were. The call center did not even have our order in the system. After speaking to the salesman's supervisor, turns out the salesman never even entered our order, even though we paid a deposit. Finally, after several phone calls, we had the installation scheduled for that Thursday. On Thursday I proactively called to make sure someone was coming. The call center told me that we were scheduled but couldn't tell me a time other than "between 8-4".

Empire Today's rep was courteous, kind and informative when I asked questions. I had them install flooring that looks like wood in my kitchen. The installation went nicely. One courteous gentleman came and he moved my stuff out then moved them back after the installation. Overall, I've had a good experience with Empire.

When I had new carpet installed in my living room, family room, and closet, the installers came out twice. The first time, they broke my $500 cat litter box, and my husband had to get parts for it and fix it. The second time the installers came out, they put the carpet in, but they didn’t put the wires under it like we had them before, so it wasn’t to our satisfaction. Still, they tried to do a really good job. I considered other companies, but with Empire Today, I didn’t have to go out and buy the carpet. They brought it to my home. The rep was very nice and knowledgeable too.

We had carpet from Empire Today installed on the entire upstairs of our home. We went with them for their price and quality and the installation was great. I'm pleased with the carpet.

I looked into a couple of options and felt that the cost with Empire was fair so I went with them. I had carpet installed in the living room and bedrooms in a condo. Empire was able to come a week after I set up the appointment and I’m overall happy with them.

I booked an appointment based on a 75% off sale. Thinking I could find something and save. My rep came out on time, polite, a nice guy. He assured what I was looking to spend. I mentioned the 75% off sale and he proceeded to say to do my 900 sq ft home would be between $7000 and $10,000 and more pending what I choose. Why can a company advertise a sale and offer nothing. If I knew it was not legit I wouldn't have wasted my time or theirs making an appointment. Highly disappointed. I used them in the past and will not in the future for misleading me.

We had Empire quote both carpet and vinyl. They weren't the cheapest, but they claimed to be able to do the install quickly, so we went with them anyway. Carpeting was done very poorly - parts of the carpet not tacked down at all, parts just folded and laying against molding, parts that should have been installed underneath a railing were just sitting on top of the metal, frayed edges exposed. They damaged the paint all along a wall where they carpeted a staircase. We had to have a second installer come out to fix all the issues. Vinyl was even worse. Twice we had scheduled appointments that Empire no-showed on. The third time, after arriving they demanded an extra $2000 on top of the $7000 already quoted (for vinyl!) to do the job as they claimed that their salesman didn't quote it correctly. We canceled the install and will never do business with Empire again.

Consumers should be aware that when doing business with Empire Today, they are dealing with a large nationwide sales company and they are subbing out the actual installs - from what I could tell. The bid and sales process was quick. Once I confirmed my purchase, there was a very rapid "signing" of electronic pages on a tablet. No time to really read. The actual invoice and outline of work was VERY vague (no sq footage outlined, limited detail on scope of work for eventual installer).

Empire had better pricing than other brands and we liked the samples their rep showed. Their rep was excellent too and our experience went okay. We had them install new carpets in our home bedrooms. The carpet is good. The only thing is we originally got on Empire’s website and I won’t ever do that again. Our information went out to everybody. We received so many home improvement calls in the next two days. They apparently shared our information. If I knew that, I wouldn’t have used them. They should keep information private.

We had carpeting installed by Empire Today in the master bedroom and closet. The quality is really good and we really like it. The installers came in and the experience was excellent. They were very professional and did their job well. They cleaned up after themselves, too.

The thing that Empire Today does is they do the things on a broader expansion. I went with them and had carpet installed. Two guys came and they were nice and friendly. Everything happened within a quick amount of time and the quality is excellent.

I needed carpet for a real estate house installed fast and went with Empire Today. The installer called and was gonna come in the morning, but I had to have another workman in the house first. He was very accommodating about switching and coming in the afternoon instead. He did a great job and sent me pictures after. Also, I like that the carpet was cheap.

Thought I was all set with laminate flooring at a fair price for my living room, dining room, sunroom, and hallway. Trim transition pieces, “everything included for 4,850." Salesman failed to mention it could be extra if the floor wasn’t level. Empire called at least six times to confirm my 8/29/19 install appt. Said they load up at 7:30 am. I drove 72 miles from my other home to be there then. At 11:30 got a call. "Heard from the installers yet?" "Nope." "Oh, I see. Here you’re scheduled for a pm appt." "No one told me that. What time?" "Installer will call you." OK. 3:45 pm. Guy calls. "I’ll be there in about an hour. Will at least get the old carpet up today. And just so you know, it’ll be extra if your floor’s not level." ???? OK... Shows up at 4:45, rips up a section of the carpet. "Your floor needs leveling. I have to leave now." "Can’t you at least get the carpet out?" "I’m off at 5."

I hired Empire Today to install laminate flooring in my entire house (1854 sqft), and carpet on the stairs. The salesman, Greg **, was extremely nice and accommodating. He gave me his personal number and told me to call or text him if there were any problems with the installation. He responded to a couple of my texts prior to installation. He specifically told me that I should go through him for any issues, and gave me no other number or person to contact. Once demolition started, he never responded to my texts again. He told me the flooring was waterproof, which I found out later wasn't true. He also told me that I had the best installation team they had coming out, only to find out the installation teams aren't chosen until the day of the job.

I had my hardwood floor installed about 2 years ago, the installers were terrible and I just wanted them out of my house. Period. I have so many issues with my floors today. Plank separation, ugly wood pieces, some spots are lower than the other, the molding is coming apart, you can see all the nail holes. I mean it's not worth what I paid. One of the installers dropped glue on the wood and was scratching off with a lighter.... C'mon. I had a few companies come to my house over the past few months for tile quotes, and all of them have said "Who installed your hardwood floor" in a bad way.... If you don't like your installers or anything about them - tell them to leave no matter how far along they are in the project.

I contracted Empire Today to put new flooring in kitchen and two bathrooms. The came today and put in the kitchen floor, great job. They said they couldn’t do bathrooms because they are not plumbers. I think they could do the commodes but not pedestal sinks, because they are not plumbers. The sinks are easier to do than commodes. The salesman saw the sinks and commodes and said no problem. They took my money. How do I resolve this, I need the job finished. I am not hiring a plumber just to disconnect sinks and the come back again to connect. Empire bid the job, took the job, and my money, and I want the job finished! So where do I go from here, for you to honor your Contract?

This is the third or fourth time we have used Empire over the last several years, but it is the last. We had a flooded basement with Empire flooring from 1 year earlier. We wanted to replace it with the exact same material but add an additional room. First salesman lied and said that the flooring he quoted was the same and that he would call the following day to discuss the additional room install. The contract did not include that room and no calls were received. Then noticed that the name of the flooring chosen was different than the last time. Called customer service every day for a week and half before we were able to get a response.

My wife contacted Empire to get a estimate. The sales rep they sent (in her own words "was new") had no clue. Was calling other reps to answer our questions. We should of just stopped right there but we ended up ordering carpet for our hallway and outdoor carpeting for our patio. The installers show up the initial day on time and ready to go. They come in and look at the hallway first. The rep measured wrong, they didn't have enough carpet. Then we went outside to patio. They told us the carpet we ordered wouldn't work with the glue for the patio. That's not what the sales rep told us or we wouldn't of ordered it.

This is a corporation that has too many people with no communication. Everything I asked was answered with a "yes, most definitely." When subcontractors showed up they had not been informed of my concerns or specific requests and did exactly what I didn’t want. The manager said I had to pay or he will send me to collections and only took off as small amount. I should of not paid because he would of had to bring me to court not send me to collections where it would affect my credit before I could contest it. Never work with a company that want most or all the money up front. They know they are going to fail. Hire local.

We liked Empire Today's quote and so we had vinyl flooring and carpet installed by them. The installation was okay, but they had to come back out for the carpet. When we contacted them, they responded and came out to fix the issue quickly. The technician’s overall quality of service and professionalism was good. The quality of the flooring we got has been good too.

The Empire Today installers were great, very courteous, and very professional. They cleaned up when they left, and everything went fine. The carpet is comfortable. But initially, I had issues because of the odor. I was led to believe that the carpet did not have a strong carpet smell but it did. We went around, and around, and around about it, to the point where they were going to offer me a refund and remove the carpeting. I tried one more thing by having it steam cleaned and that had a huge effect on the odor.

Empire came out twice to install a laminate flooring and each time came out without the needed skills or product to install what we ordered. Leaving both rooms torn apart because they were incompetent and as the installer supervisor said she doesn't keep anything in stock! Find another company!! We did!!!

I made an online appointment to meet with an estimator about carpeting a room in my house. The rep showed up right when I was told and he was exceedingly friendly and helpful. After some small talk and taking measurements he helped me pick from a few samples he had brought. Everything up to this point was going smoothly. The price seemed fair and from all the constant ads I see from them, what’s not to trust?

Our purchasing experience with Empire Today was fabulous. We had carpet installed in the whole home other than the kitchen. It’s marble mixed with tan and black and a little bit of gray. They said the color was the cha cha cha. Everything went fine with the installation. The first time, we had the flooring of the living room, the dining room, the stairs, and the upper hallway done. That was one crew. Then a short time later, I had a different crew come and do all the bedrooms and the closets. The installers were fabulous. We were very pleased with the results and the quality of the product.

My best friend had work done by Empire and she told me to be sure and check before I purchased with anybody else. We had gotten a couple of samples and prices and decided to go with Empire. The salesperson was very helpful. I had them do carpeting in my living room, hall and three bedrooms. I had a hard time finding the color that I was looking for so I’m very pleased with the color. It was just the right one.

It didn't hit till sometime after my carpet was laid, why there was so much carpet pad left over. I didn't get the full pad down the staircase (I watched but didn't ask why. Never laid carpet before). The contractors PATCHED my pad together on each stair step. I don't even know if my closets have the full pad to the back of the walls. There was so MUCH pad left over (I have pictures). I happened to ask for the large amount of carpet that was left, or they being "CONTRACTORs" would of had enough carpet and pad to do a job on their own!! Not too happy with why there was so much product left over! I PAID for that! As for the carpet itself, love what I choose.

My husband decided to have Empire Today install flooring in our family room, kitchen and office. Their people were fantastic. We had about five Spanish workers and they did all the rooms in one day. They came in, went to town and didn’t stop until the job was done. We've had the flooring for two months and it has met our expectations. I like the colors and our home looks really good. It's a lot better than what it was.

I had the flooring in carpet done in the whole house. I considered other brands but went with Empire due to time. They were able to get out here faster, and I was down to the wire so that became an issue. The flooring went in fine.

I have researched Empire Today and weighed the odds of what their reviews were. I also looked at four other companies and Empire wasn't the cheapest and highest, but I really liked the two people, Lisa and her husband, who came out here. They were friendly and they explained everything to me. With the first price that came out, it was not going to happen. Then, they called the supervisor and they had gotten a little bit better pricing, and so I gave them a job right on the spot. I had carpet in the whole house and some laminate tile in my bathroom and kitchen. We’re very happy with everything. The bathroom floors are beautiful and the carpet is exactly what I wanted. It has been great.

Sales presentation was great. Tile appears great. The installation team came on their assigned day, they were fast. I was not impressed with tile placement. Some tiles were further apart than others making it necessary for me to add grout to cover up the unsightliness. We were told to stay off the the for 24 hours, we stayed off for 3 days. We've had to clean up excess glue and shifting tile. I also had to add tile around one return air register as the hole was not completely covered.

We went with Empire Today because of their price and they installed hardwood laminate in the whole house. We like the hardwood look and both my wife and I are happy with the quality. The installation team was very courteous and very respectful about the house. They also worked very quickly. The experience with Empire Today was very good. The only problem was that the guy that sold it had a few problems. He didn’t know a lot. He didn’t let the people installing it know they needed a few things. He didn’t advise them of certain areas that needed different type of moldings so they had to come out again.

We went to a Lowe's, Home Depot and another hardwood place. Then Empire came out, and the rep had the pad and the carpets for us to stand on. That was something nobody else did. He knew what he was doing, and we really appreciated what he did. We had carpeting installed in our family room and we are very, very happy. We’re repeat customers, so we will call again.

We had Empire install window treatments in our entire house when we moved in at a cost of $10,000. Service has been good over the years. In February 2019 Empire was called and picked up a blind that needed repair. I paid the $75 fee. It’s been 7 months and counting and I still don’t have the blind/window treatment returned. Empire vendors lost the blind, had it remade but it was the wrong color and since June 21 I have not gotten a status or a return phone call. I’ve made over 40 phone calls (I’ve been logging the calls) and spoke with many people and left messages and can NOT get a status update. I’m at a loss and frustrated. I recently got the email addresses of the regional managers and will contact them on Tuesday. I’m not confident... I think Empire should stay with what they do best, flooring... And get out of the window treatment business. Frustrated and disappointed in North Aurora,Illinois. Sandy **.

I used Empire in the past, and I was always happy with their product. They have nice carpet and the salesmen are always very nice to come to the house. Recently, the installers accidentally either broke or threw away a floor vent. They had to have seen it because they cut the hole for the vent in the floor. It's with a room we don't use very often, so I didn't notice until after they left. Other than that, the installation experience was fine. The installers were really nice and so far, so good.

The rep that helped us select the flooring was awesome. He allowed us to see the carpet and the flooring so that way we could see what color we were leaning towards. The installation went great and my sister is very pleased with it.

Where to begin with this company? My boyfriend and I had Empire Today come to our home in Miami in December of 2018. The contractor wrote an estimate for our high rise interior and exterior. He also stated he would need to have permits and we could pay him to do this, great, since we do also have a home in CA. Bad! Took him 2 months to obtain the permit with barely any communication, all the while Empire is emailing us they're coming out to install our laminate floors. Over 20+ notifications and calls!