Empire Today Reviews

The Empire Today salesman was very knowledgeable and got everything set up for us. We had a wood floor and carpeting installed. Empire Today should fire the first two guys that came out. One guy threw an 8-foot level on the floor and said, "This floor is too uneven. It’s more than half an inch off.” They then packed up and left. Empire Today had to bring out a second team to do the job, which set us back a week. The second team checked everything over and said everything was fine. They were really precise and did a wonderful job. The flooring looks wonderful. We had vinyl in from one of the houses built 25 years ago and it’s nice to see a fresh look.

We had carpet and vinyl from Empire Today for our Living room, dining room, kitchen, bathroom, and two bedrooms. The agent was very knowledgeable and walked me through the process. I was very pleased with him. The installation day was good. We had two different teams. The carpet guys came out first and then the vinyl guys came out the next day and forgot to bring enough with them, and they had to go back and get some more. They were awesome and the quality was good.

I hired Empire to do my kitchen flooring. It was a complete disaster: had contractors come out twice to tell me they can't proceed with the job due to reasons from the warehouse manager. (That you can never get a hold of) My independent contractor called empire prior to doing his work and empire okayed it and agreed with what the outcome would be. I proceeded. Now empire is stating otherwise. You call customer service time pf trying to obtain service and they are persistent and helpful. After I was sold on it they ghosted me. Was unhelpful and I have to continue to inquire about items instead of being given information. I didnt expect to be sold on a dream. I am still waiting to get a call back from the mystery manager 3 days later. Walking on the subflooring. Thanks for nothing empire.

PLEASE READ BEFORE SIGNING THEIR CONTRACT! I wanted to update my house since I am retired and the home needs improvement. One of my daughters scheduled an in home consult with Empire at my house. I was encouraged to sign a contract that day, with the snowy weather I wanted to rush him out so I agreed to the terms. Upon the day of installation, the work extended into 2 days. Day 2 of installation was rescheduled twice, ending up with only 1 installer who finished the trim work as if he was just hired (very poor quality). Installers left the job site (inside and outside) with excess materials lying everywhere, screws and trash scattered around and a disaster of a "finished job" if you can even call it that.

Updated on Yeah right! As in my earlier review I mentioned the difficulty with Empire Today's customer service. NOW they simply respond here on this site how "disappointed" they are that I had a bad experience and would be in touch with me "shortly." I wonder if "shortly" means never because I haven't heard ONE WORD from these charlatans! THAT's how they responded!

I have a poor experience with Empire Today. I had a rug installed in January and shortly after installation, my carpenter noticed that the rug as cut too short. I contacted customer service and was transfer to many people. After several days of calling, I finally was in touch with the installation manager and the coordination team. It has been 3 weeks since I contacted them and I continue to call and email daily and I have yet had a resolution to this complaint. The customer service of this company is very poor. I have emailed pictures to the company showing them the installation and they have agreed that they will take care of it but I have yet had anyone come back to fix the problem. I will never use this company again They are very hard to get things done. I guess they say you get what you pay for. That's why they are cheaper than most companies. But I would rather pay a little more and know I have customer service that stands behind their product.

Due to how quick Empire Today was, I had them install carpet in the basement. Everything went fine with the installation. And the product's quality is very good.

We had Empire replace our upstairs and stairway carpeting. Everything went really well. The gal was really nice and she brought out samples of kinda what we were looking for without overwhelming us, so the appointment went great. The installation went really well too. It was pretty smooth-sailing. The installation itself took four and a half hours. I’ve never seen any guy move that fast. There was right around probably 2,100 square-feet and it was a pretty big job. The initial appointment probably took an hour and a half. It wasn’t long. I like the feel of the carpet. If we have a spill, as long as I take water to it right away, it’s done. The stain-resistance is really good.

Recently received a quote from a salesman for just under $10k for multiple rooms in my house. Once installers showed up onsite, additional work needed to be done which was going to increase the cost. The salesman knew NOTHING about flooring or installation. The installers were even honest about the poor quality of the product. I cancelled my entire order.

While ordering carpets and placing a $1,000 deposit on a $3,000 purchase, I was told by the Salesman that I could cancel anytime. Prior to installation I lost my job and when I called to cancel was told I would be charged 15% of the total cost of the project. While informing the Cancellation Department Rep that I lost my job, his response was "Life goes on". I was told that people were always cancelling so Empire had to impose the fee. I contacted my Salesperson to remind him that he said I could cancel anytime and explain my situation. He said he would take care of the 15% charge and 5 days later I have not heard back from him.

I've had a terrific time purchasing from Empire Today and I've told that to many people. I've been here for 17 years. The other carpeting was clean but it was worn. Then I saw a commercial once and I called for no apparent reason. I bought a very pale, close to white base carpeting. It's wall-to-wall in the living room and dining room area. The guys took out the old carpeting and when they left, the place was clean. They vacuumed, hooked up my TV, and put the furniture back exactly where I want it. The carpeting's quality is very good. I have two cats, which vomit. I had an accident here, but it was very easy to get out with just water.

Empire Today's rep is great and a nice guy. He was very pleasant, very knowledgeable, and my age, too. We had wood floor installed in the main living room. It is absolutely beautiful. I've been wanting to do it for a long time. Carpeting is going out the window, so I wanted hardwood floors, and they yanked up all my carpeting. The installation was a lot smoother than I even managed. I am 85 years old. They moved everything out on the front porch. And they took their time, explained what they were doing, and when they were done, they completely picked up and cleaned up everything. In fact, they had two saws out in the driveway. When they got all done, they even cleaned up my car park and blow all the sawdust off. They did a marvelous job. I told Empire's salesman that this is phase one and I'll be contacting him for phase two as far as my master bathroom and bedroom.

Excellent work. Fast and professional install. Will use this company again in the near future and recommend to friends. I am going to use this company for my windows dressing and flooring in at my other house. Thank you for the great service and price.

Excellent service!!! Salesmen who came to the home were very Professional and informed. Helped us pick out the proper flooring for our kitchen. Professional installation. Floor looks great, enjoying it so much. Great clean up???? Would definitely recommend Empire Today to my friends.

Empire Today installed carpet upstairs, in the hallway, and in a bedroom in our home. I used them before, too. Their rep was nice. The guys who came out to do the install did a good job, but they forgot to cut out a vent in the carpet, and they also stole some things from me. It wasn’t like an expensive item, but I didn't like the fact that they took it. I like the carpet, but I didn’t like the experience with the installers.

We liked Empire's convenience. We had them install carpeting in our basement. Their rep knew the product. The only thing I was a little bit annoyed with was he over exaggerated the thickness of the pads. He didn’t give specifics, but he kinda took his fingers and said, “Oh, your carpet with the pad will be probably two inches thick,” and now, it's not as padded as he made it sound, but everything is fine. The installers did a great job.

The salesman Tony was great. No pressure at all to buy. The Installation team was fast and clean. Would definitely purchase again from Empire. The carpet is great!! The upgraded padding was well worth it. Nice selection of carpets too.

The entire experience was excellent. From sales to installation crew were great. Will do further business if we can get the same installation crew for next project. Was a little taken by the cost of materials as there was an advertisement which we later saw on TV for 75 percent off materials.

I’ve used them before and they did a great job. So I also had them put in the carpet in two bedrooms. The installation met my expectations, but I had a little problem around the communication on when they would be here. I had to contact Empire and find out what was going on. So it worked out and they came the following day. But it was pretty disappointing. I had to take off work.

I had carpeting done for our family room. I have dogs and the carpet wears well. I also like its color. The lady that came here was fabulous. She didn’t try to push anything else off on me because I already had my mind made up. The installer was amazing. I couldn’t believe they only sent one guy, and I don’t know if that was normally the way they do it, but he definitely handled it. He was respectful too. I'm happy all the way around.

I called EmpireToday to come out and give a quote for a project which consist of removal of old wood flooring disposal and installation of new wood floors. They had two different sales going on. As with any company the sale items are usually very limited in choices. I didn’t have a problem with that. The problem came in when When the final quote was complete. The Empire Today representative merely wrote down a number on a piece of paper and stated that was my quote. He never showed any pricing per square foot for any type of flooring nor was there a breakdown showing what was charge for labor vs product. I asked him how did he arrive at the total cost without showing any breakdown? If you cannot produce a price for your product, how do I know that I am receiving a discount?

We had a house in Florida and we used Empire Today for carpeting and wood floors, and they have always done a good and a quick job. So, we have always been happy with the experience we have had. When we moved up here in North Carolina, we had some carpeting in the back that had some pet smell in it and we needed to get rid of the smell. So, instead of doing carpet, we went with doing laminate wood floors again. The only thing that shocked me was the price difference between Florida and North Carolina. We did about 1,200 square feet of stained laminate wood flooring in Florida and it was around $7,500. We came up here and we had 500 square feet, and it was almost $6,000. So, there was almost 1,000 square feet difference but the prices were about the same. Nevertheless, the guys here did a good job.

Empire Today's rep was very friendly. He listened to our concerns and what we were looking form. He knew what to show us and I liked the color, comfort and features of the carpeting they had. I had Empire install carpeting in my home and the crew that came out was phenomenal. When they came, they asked to confirm the color of the carpet to make sure it was what we were looking for. Empire even called in the middle of installation to make sure everything was going fine and to ask if we had any questions. So far, we're very happy with our carpeting.

Empire's salesperson was very knowledgeable about their carpet and made great suggestions to me. The thing that got me was the commercial for 299, but then when they came out, it wasn't that. Still, I had them install carpet in two bedrooms in my home. I had carpet in the rooms before and I wanted to stay with that same kind and color. Empire matched it to a tee but with a better quality carpet. Everything they put in is lovely.

Empire Today installed tiles in my living room. For the money I paid, it was terrible. They had to come back and re-grout. They came back last Tuesday for the first time and re-grout some of it. You could still see holes in the grout, but it’s better than it was the first time. I considered other brands before purchasing from Empire. I was waiting for someone who does it for a living and he was just too busy. So, someone called me from Empire and I just did it. The installers put a hole in my wall. I called Empire and told them about that. They said, “Well, we’ll give you a $25 credit and you could just put some spackle and then sand it down and paint it.” I’ll have someone fix it. I just would never buy from Empire.

I had Empire Today install carpet in my bedroom and their rep was very helpful. Their installation team was very good. Any questions I had, they let me know right away. I like that their carpet matches closely with what we already had. While I'm happy with the product, I can still see the seam where they put it together.

I had Empire Today put the carpet in my family room downstairs. They did an excellent job. Their reps made the process as easy and comfortable as possible for me. It went very well. My wife and I picked out the carpet and they did the rest. We were very happy with them. I love our new flooring. It’s nice and cushy.

We had used Empire before and we got good service so we thought we'd try it again. When choosing the product, we liked the way laminate flooring looked better than the others and ended up installing it. The installers showed up and did their job quickly. Everything went great and everything was just as we thought it would be.

We had Empire install new carpet throughout our entire house except kitchen and dining room and there were had wood flooring installed. After about a year... maybe less of having this carpet, I noticed it starting to wear in high traffic area and where it met the wood floors. We've had it less than 2 years and it looks awful! Wasted so much money on this carpet. Likely because they used junk padding underneath. I suggest If you need carpet, go somewhere else unless you want to replace it every 3 years!

There was another company that was advertising but I checked with Empire first. Somebody said I should’ve checked with those and compared. I had vinyl plank installed in every room in the whole house although I wish that I stayed with my Hickory laminate. I let the rep from Empire talked me into the vinyl because of the bathroom. The Hickory laminate was my pick before the man ever showed up and even after he showed the other ones, I said that I liked my Hickory. I wanted it in the whole house including the bathroom. The rep said no because of the water. He said that we had to put something else in there. So, they showed me the vinyl plank and it looked like my Hickory but I have a picture that I took of his board, and he showed me a little square that he has on the board. I took a picture of that and I took a picture of the floor that was beside it on their picture. Everything looked shiny.

Empire installed our hardwood flooring and we love it. We like the color of it and the ease of taking care of it. It's so much easier than the carpet. The installation was very good. We had it done in two separate days because we did a kitchen remodel and we had to wait for that to be finished before we did the kitchen. They did the hall and the living room in one day and then the kitchen in the second one. Also, the rep we had was very thorough in explaining the products.

Purchasing from Empire was great. I got some vinyl hardwood planks flooring. Its quality is great. The installation went super easy, fast, clean, and effective. The flooring looks good. It’s strong, water-resistant, weather-resistant, and fall-resistant. It’s like gym flooring so it’s got that top of the line floor but it lives up to the name. So, I'm really pleased. Everybody I worked with was super polite, thorough, and dedicated in the product. I would use them again.

I contacted Empire Today because I had used them in the past, 3 1/2 years prior to be exact. At that time I had a great experience. I had engineered hardwood installed throughout my 2-story 3,000 sq ft home. They removed existing tile and carpet, leveled the floor, rearranged furniture and installed the new flooring in about 1 week. They completed the job for $12K, all cash deal.

Empire had a carpet that matched the existing carpet that was in the house that I was selling. We had them install it in the living room, dining room and master bedroom and the crew who did it were very good. What I didn't appreciate though is the buy it now kind of sales presentation to pressure me to buy the carpet that day.

My husband did some research online and saw that Empire Today was a reputable company and they had some great ratings. We originally got our bedroom done, and then we'll come in about six or seven months and have the living room, stairs, back bedrooms and upstairs bedroom done. We had to do some remodeling in the bedroom so since we had everything out of there, we figured we might as well go and put carpeting because that was a lot easier to do with everything out of there. So, we thought we would do that and then get the rest of the house done later. The man who came and talked to us and brought samples was really good. He helped us with choices, was very personable, down to earth, good one on one person to talk to. He gave us good advice.

Empire was very efficient, timely, and did a good job. Everything was great. I had flooring installed. It's like the indestructible stuff. It's wood look, but it's the stuff that they make decking out of. It wasn't cheap, but the quality is great. The installers did everything we asked them to do.

Stay away. A consumer fraud suit is all I can say! In short, basically we have experienced all the same issues as the other complaints! It's their game.. Wrong measurements.. Well that's a lie. We had a few other companies measured as well. They were correct, yet, had to came back another day and then took all the extra carpet, leaving us with none. Hmm, go figure where that roll of carpet went. Plus we tiled areas where they measured and we paid for that carpet! Here's why they don't give you a sample of the carpet and pad you pick out... Because that's where the switch comes in. You get cheap pad when you paid for better or best and that carpet ..That looks like the one you picked..Is it? How do you no, no sample as with the pad! Another switch...

One day I got a call from Empire Today. Apparently, it was something I filled out online, and I got a call and the rep said to me about scheduling an appointment to come out, that I wasn’t obligated. And then, I said, “Okay.” So, Dave came out and we got talking. He was very nice, very pleasant to work with, and he helped me out a great deal because it was something that I needed to do. The carpeting in here was making me sick because it was old. That rug was in here for maybe a little over 20 years. It was time.

Laminate flooring was installed in the living room and dining room. The installation went very well and the installers were good too. The flooring looks good also. And so far, the quality is good.

Empire Today did a good job with our carpeting. So I had them install bathroom flooring too. However, the quality of work performed by the contractors was horrible. The first guy came out, didn’t do what I'd paid for or what the sales guy had told me. And then, what he did was he screwed up things for the future and he took out a chunk of carpeting that now I had to replace with carpeting from the closet, and it's two different shades. It doesn’t look right because it hasn’t been walked on. We weren’t happy with the hole he had done and we're probably not going to do business again.

In the past, I had regarded about getting a carpet installed. It was just a matter of being able to afford it. We were able to get financing for it and that's how we were able to do it. We had carpet all throughout the home except for the high traffic areas. We had several square feet of it installed. The salesperson was very good. She was knowledgeable about the products. It didn't take too long at all. Most people would take a long time and go around and around. We had already done the research and told her what we wanted so we could narrow it down to her showing us just a few of the products instead of going through them all.

I made an appt for Empire to come measure blinds I was interested in. The appt was for 2/17/2020 between 9am and 11am. I had to take off of work for 2 1/2 hrs with NO PAY so I could be home for this appt. I received a confirmation recorded call the night before confirming this appt. Well 9 am to 11am came and went. NO PHONE CALL. NO EMAIL saying anything about empire NOT showing up. They did NOT SHOW up. So now not only didn't I order the blinds I wanted to order but I lost almost 3 hrs pay. And to top it off, if the blinds were to my liking, I was going to have them install 1200 sq feet of wood flooring.. Well that isn't going to happen. I HIGHLY RECOMMEND EVERYONE TO NOT CALL THIS COMPANY FOR ANYTHING.

Price had a big factor for me and it was worth considering 15 or 20 years ago what I paid then when I first got something done. I got Empire to install laminate flooring in my home's kitchen and the installation went great. I was very happy with the gentleman who put the floor down. Before I knew it, everything was cleaned up. I didn’t even know he was here, which was how clean and fast he was. The floor is great and I am happy with it. Empire is a good company.

We just had carpet installed on the entire upper level, on the middle level, main level, two rooms, and then the stairs to the basement. I had two estimates prior to Empire. Empire's quote was within range from our quote that we had about 18 months prior to doing it. We also got a family member that had Empire do their carpet, so that’s why we kinda went with Empire. They came in and did their job. They’ve done a very well job. We fell in love with our new carpeting. Our house is 12 years old. It looks brand new now.

If I could give them negative -100 percent I would!! We got our carpets and laminate flooring done about a year and a half ago. I totally regret getting it through them!!! Such a waste of money and time!! However, they were quick to installed both within 48 hours total. The quality of the products are poor. Carpets bunched up really bad due to the installation of the padding. So now we have overlapping carpets which is embarrassing. The padding shifted under the second connected layer of padding to create the overlapping effect. Definitely an installation mistake.

I had a wonderful experience with Empire. They were the first choice when I got laminated waterproof flooring installed in the dining room. During installation, the team was early and ready to work. They did a perfect job and left in a timely manner. My floor is nice and I like the whole thing about the flooring. I also like that I don't have to clean carpet anymore. I will be calling them when I'm ready to do my living room which is hopefully sometime this year.

I’m totally happy with Empire. I had carpeting and laminates installed in three bedrooms, living room, hallway, and kitchen. I did get other estimates. I like Empire's pricing and the fact that they had done the bedrooms one other time. The install team did a wonderful job. My new flooring looks so much better.

Initially our sales person told me that our carpet could be delivered after 2:00 pm on Monday (this was the Thursday prior). They called that morning To say they were on their way, but I told them I was at work. They had to cancel and move it to Saturday. They showed up on Saturday, but said that the salesman measurements were wrong and they didn’t have enough carpet. They said they would come back Tuesday- no one showed. Tuesday night they said they would come on Wednesday. No call from Empire Wednesday morning so I called and they didn’t even know that our job wasn’t finished. There is no communication between any of the departments or their contractors.

I had flooring installed in the kitchen and dining room on the 25th of January. I like the color, style and design. So far, good.

The salesman of Empire was very knowledgeable about what he was talking about. He wasn’t trying to upsell everything. We told him what we wanted and that was what he gave us. Also the installation went a lot quicker than I thought it would be. And they did an excellent job. Another company did a square-footage in my daughter's house and it was horrible. She went round and round until they finally credited her a bunch and came in and repaired it all. Ours was first shot in and out. Our flooring looked great and we’re real happy with it.

A Realtor friend of mine had dealt with Empire before and had talked to the sales rep. She referred me to him and I called him. He was really helpful and came right over. Her advertising and the ease of purchasing was the big thing. I also like the follow-up. He did a quick measurement and gave me the price right away. He also made a suggestion and showed me the different alternatives and I went from there. It was really smooth. I got the credit card and qualified right away. I'd definitely recommend Tony, the sales rep.

I had Berber flooring installed in our living room, stairs and two bedrooms through Empire Today, and they have been fantastic. I like the way the flooring looks and feels. I also like the installation job. It was done in one day.

Contracted with Empire Today to install new carpet, the manufacturer was Mohawk Industries. After vacuuming the first time I noticed a brown powdery residue collecting in my new white Shark canister sweeper. Contacted the company and they replied it was probably grout from the sub flooring. After months of texts with the sales rep, emails with our local and national office in IL, pictures and videos, they are now claiming it’s normal household dust. It started one month after installation and continues. I have had 2 respiratory issues after vacuuming so I’ve given up stirring up whatever this powder is.

Empire Today installed a carpet in the attic. I went with them because they were easier than others. The sales agent I dealt with was very good, and the installation went very well. The work was neat and its quality was very good. Use them.

I priced a couple things outright and I ultimately went with Empire Today. The sales agent was good but I wanted something in a sheet vinyl or like a vinyl that had a decorative pattern on it, like that real fancy porcelain tile you see if you watch HGTV. He did not have any of those things in his car. He rolled in with wood, but I didn’t wanna go with a wood floor because I have hardwood oaks throughout my whole house, except for my bathroom upstairs which has ceramic tile. I didn’t think I was gonna find something close to my oak hardwood. But the last book we looked at had a reddish cast that was similar. It was darker than what I had, but it was complimentary to the actual floor coloring I have in my house. I went with that because I liked it immediately, but I also felt like I was being pressured. I didn’t think I was gonna get this man out of my house without agreeing to it.

We have used Empire Today before, so we went with them the second time. We had them install carpet in two bedrooms and we are happy with the quality. We like how it felt on our feet. I told them only to bring the four best, and we didn’t take the best. Instead, we took the one right under it. The guy who came out was wonderful. He wasn’t aggressive, too. I had gotten an estimate from some place else and he matched. The young men who installed did a nice job, too. They were clean and they swept. The English of the kid who was in charge was excellent, but we could hardly understand the other two.

We just had two of the bedrooms carpeted by Empire Today. Once the installers got here, they did a good job. They were in and out before noon, and I was very satisfied. I plan on doing our master bedroom and what I wanna do is part of that. There's an important area there that my wife has her desk and they don't wanna do in the laminate and I want the rest of it carpeted. I talked to their rep, Luke, when he came out and gave us his estimate that I didn't wanna get into all that work because I'm gonna repaint that area. I had painted both bedrooms before they put the carpet in, but I'm 80 years old, and I don't get around as fast as I used to. So, I just talked to him about putting that laminate in about a third of the bedroom or around that area.

I had two rooms done and I am very pleased. I will use Empire again and again. The representative that came to my home Sunie was wonder to work with. The carpet was placed down the very next day and the gentlemen were very professional, didn't take long at all and they cleaned up beautifully.

Empire Today was a nationally known company and they gave me a better deal so I had them install flooring in the living area. My interaction with their rep was very professional. I like the fact that he really knew what he was offering. He gave me several options and I was very impressed with what he presented to me. The installation team who came was even much better. I’m satisfied with what I got and the job they did. So far, it’s looking good.

Empire Today installed carpet and tile in the living room, bedroom, bathroom and kitchen of my home. I went with them as they had financing. Plus, their rep was great. The carpet I had put in has a very soft texture. The work done is of very high quality and I'm very pleased.

I've known about Empire Today for a long time and I've seen their commercials on television and so rather than running around trying to get estimates myself from the local people around here, I just used them. The gentleman did a good job installing the carpet, taking the old one out and putting the new one in. The only thing was that when he first came out to look at the room, he gave me a price. In the afterthought, I wish he had a complete breakdown like how much the carpet was, the padding, the labor to put it in, the taxes, and so forth. That didn't happen and I was a little bit upset about that. I think it's something that should be done and a lot of consumers would appreciate it. I've had a lot of work done on my house this year and every single one had an absolute itemized breakdown of exactly each part.

My sister-in-law used Empire Today and she was satisfied with what had been done with her floor. So, I thought I’d try them, too. Their sales rep was good. She sat down and talked with me. She was pleasant and everything went well. I got vinyl that sorta matched the walls a little bit in my kitchen and when I first was gonna get the installation done, I discovered that there was moisture on the floors underneath the old vinyl. So, I had to delay having the new one put in so that I could have somebody come in, do mitigation, pull that up, dry the floor, and find out why moisture was underneath it.

We had laminate flooring installed by Empire Today in the living room, dining room and kitchen. The ads on TV and the very nice woman who came and lugged a bazillion heavy books into my house to show me everything made me decide to go with them. Since I know nothing about it, I thought they were absolute geniuses. The installation went amazingly well. I also have two little dogs which they coped with extraordinarily well. I love the final result a lot. My favorite is that it is so clean-looking. Before, we had carpet that had been taken up. We scraped it all off, painted the floor and it never looked clean. Overall, it was an easy experience.

I went with Empire Today because of their cost. Everything went fine and their quality is good.

I always see their sales and they have good deals. So, when we were looking for new carpeting in the family room, I called them out here. The guy who came out was very honest and helpful. They measured, gave me a price, and showed me a lot of samples. He gave us time to think about it and then I found one I really liked. I love the quality of what we have. I like the comfort because we went with the best padding. It doesn’t show dirt and it matches our furniture. It looks nice and we couldn’t have got anything closer. I would highly recommend them.

Absolutely terrible customer service. Nothing during the process was explained to us. Had an employee come out for measurements and an estimate and we were told we could have it installed the next day. When they called at 7 am they told us that someone would be at our house in 1-2 hours. The installer did not arrive until after 5 pm. They did not install the carpet, only took more measurements, cut the carpet and we would later schedule our actual installation.

Empire Today was more efficient than others -- when I put in a form online, they responded right away. I had carpet installed in my basement by them and the installation went well. They came by fast and took care of it for me. When they were in the middle of finishing it, I had some stuff on the ground and they helped me move them so they could do the carpet. I appreciated them for that. The quality is very well and I'm satisfied.

I had hardwood floors installed by Empire Today in every room downstairs except for my office area. I also had my master bedroom with hardwood. Then, I had carpet in my small office downstairs and in the bedrooms upstairs in the hallway. I love the hardwood floors and I like the carpet too. It's nice and plush. The installation of the hardwood floors was good. Eugene, the installer, was very good. He listened to any questions that I had. The flooring that I got had some wide planks and some longer planks and they were not all even. He asked me about the pattern and I loved the way the random pattern that he put down looks. His two assistants were good, too. They were professional and they respectfully put everything back. They even asked me where the furniture was placed before in each room, so it would go back exactly like it was. They also put sliders on the furniture.

I’m real happy with everything. I’ve tried Home Depot and work for Lowe’s, and the prices were ridiculous. Empire cut their prices in half. And the guy from Empire came the same day to give me a quote, and then two days later they were installing the flooring and they were done in a day and a half, very fast. Every time I see people buying flooring I tell them, “Just go to Empire Today.” I still have the coupon Empire sent me in case I'll sell my house, and I could have them come for the flooring too.

I spoke with an Empire sales reps at the meadow event park in Doswell, Va earlier this month. Filled out their form to have a sales rep come my home. I received multiple emails confirming my appointment. On the day of my appointment I sat around waiting for 2 hours and no one shows up. I called customer service to only find out that they never even assigned a sales rep, their solution was to reschedule the appointment. Why would I want to do business with a company that can’t even follow through with assigning a sales rep to meet with me? Extremely frustrated with this company. I do not recommend them at all, this was a terrible experience.

They were on time and they worked quickly. They brought what I wanted and cleaned up after themselves. It was all good.

Empire Today installed a laminate floor in our living room, kitchen, hallway and foyer area. Their cost was very fair. When the representative came out to the house, I was expecting a professional presentation and consultation, and that was exactly what I got. She went through everything and she made me feel comfortable. Their process seemed easy, as well as the one-stop shopping aspect of it. She made it not complicated. There was a real ease to it.

Our salesman measured incorrectly, so after blocking off an entire Saturday and waiting more than half the day for the installers, we found out they did not have enough carpet with them. We now have to reschedule for a weekday, which requires us to miss work and have our house in disarray for another week while we keep all the items out of the given room. The salesman was nice, but we are very disappointed with this mistake and overall inconvenience.

I had Empire replaced our carpet into an enhanced vinyl plank wood-like floorings the entire house this Januarys 2020. I liked the sales representative, Mr. Craig **. He did really well in explaining the product, going over what would work well in the home and answering all of my questions. He is well knowledgeable and very thorough about each kind of floorings. Pricing seemed reasonable. The installer that were assigned to do the flooring were all professional, Miguel **, the manager of the installer is very experienced and did the job angle by angle accurately. The team are all professional of what they do and I do highly commend them for any flooring jobs. I could not express how satisfied I am with the work they have accomplished. Thank you very much, you all transitioned my house into extraordinary and aesthetics look.

I had carpet done through Empire Today in the bedrooms and the living room. I have the extra thick padding because I have bad feet. It’s super nice. I even referred a friend to them.

BUYER BEWARE. MUST READ IT ALL. On 1/22 we purchased floors to be installed on 1/27/2020 in our Delaware rental property. We drove up from Maryland (where we live) the night before. Salesman sold us floors was pleasant. We sign contract on his handheld device. He quickly asked for a deposit. He scanned our check with that device, which almost "IMMEDIATELY" withdraw $1018 from our checking account. My wife asked for receipt and copy of signed contract. He said would receive (within 24 hours) by cob 1/23. Call salesmen at end of day on 1/23, because we did not receive the contract or deposit receipt.

My wife likes the hardwood flooring versus the carpet. We had carpeted flooring. Now, we threw all of that out. Empire Today did a nice job doing our laminate flooring. It was neat. The installer did a good job.

I had Empire Today install carpeting and tiles in the living room, hallway, bedroom, bathroom, and around the fireplace. I considered other places, but I liked Empire Today's salesman. He wasn’t pushy. Because the installers were men, they didn't clean up like you normally would and were quick to do that. But the flooring has met our expectations.

I really liked John, our salesman who came out for Empire Today. He wasn't pushy at all and just told us what the product was. I purchased luxury vinyl planks from them for three rooms in my home as well as a hallway. The hiccup was that when Empire came for delivery day, they had the wrong product. They had laminate instead of vinyl so instead of a Thursday, we had to push the installation back to a Saturday. On the day of the installation, their crew showed up at 8:00 and left at around 5:00 in the afternoon. They did a good job and were very clean. I was very happy with them. Empire Today worked for us. I would them again.

When we contacted Empire to look into having two small rooms and a living room floored with a wood-like flooring, we knew we probably wanted "luxury vinyl". We have friends that have it in their house and it looks fabulous. With dogs, it is really the only choice. The salesman knew his "stuff" and sold us by telling us about the company's reputation and warranties. The all-in-one nature of the company was also a big selling point, as we wanted it done fast and we wanted the work to be quality. We were told the furniture would be moved, the carpet removed, the floor leveled, the new floor installed, the trim replaced and quarter-round put in to leave a finished look, and the transitions would look "great". I am left with a cheap looking mess.

Empire had better deals and their pricing was more reasonable than the other places I looked at. So, I got them to install vinyl plank flooring in my living room. The new flooring makes the whole house look so much different and bigger, and I like it a lot better than the carpeting. I’m totally happy and satisfied.

We liked Empire's sales rep. They did really well in explaining the product, going over what would work well in the home and answering all of our questions. They were very thorough about that. Empire's pricing was good too. It seemed reasonable. They installed carpet in bedrooms and flooring for the rest of the home, and it’s great.

My sister had done some carpeting at her home in Indiana, and I thought it was fantastic in the price she had paid. So I called Empire and a gentleman came out. The salesman was very kind. He did the initial measurements and went over everything with me. He took his time and answered all my questions. On the day of installation, the crew came out. They were very professional and did everything. We did run into a problem at the end. When it came time to sign the completion papers, I noticed that there was nothing due from me. I couldn't understand that as when the initial salesman came out, we had talked about financing. I told him I wanted to put a certain amount down. When he wrote the receipt from Empire, he had written down the balance that was due. He informed me that when the service people come out, I would give them the check for the money I wanted to put down. That was when things got crazy.

We had tiles installed at our other home and we had a good experience with Empire Today. At this home, we had a waterproof vinyl and carpet installed. The carpet seems very durable. I was real happy with what it looked like. It looks very nice. The tile looks good as well. They did a good job installing it. The installers for both the carpet and the tile were great. They were very nice and polite. But we financed the flooring and that’s my only thing. I wish it would’ve been a little bit clearer when we would receive the billing. But otherwise, it was all good.

We called to complain about a line going down the middle of our carpet, which would be the seam. They sent a team out to evaluate and fix the seam. The installers pull the carpet up and say it's saturated with dog pee and is unfix-able. Empire customer service calls us to give us this update after the installers leave and they said our seam was "riddled" with dog pee and I quote "that is what happens when you don't clean up after your dog." May I mentioned we purchased "pup protection" and were told that things of this nature would be covered, apparently not. We took pictures and video to prove that there was in fact no supposed dog pee on our seam line. They continued to argue with us until eventually they stated they would send out a manager to review what the installers said in the report. Not only is this completely unacceptable but the installers broke my couch and I have as of this date no resolution to my carpet or my couch.

We had rugs installed through Empire in three of our bedrooms. Their installers were efficient. They got the job done with no hassle and didn't damage anything. The quality of the product is great and we like the color.

Empire's sales guy was great. He brought samples that I asked for and we were done in half an hour. The guys who installed Berber rug on my stairs helped me move some furniture. I had just moved in, so there was a lot going on while they were there. They were very nice and went out of their way to not be in the way. They did excellent work. I would definitely use Empire again.

Empire Today's pricing was good and they were convenient enough to get out when I needed them to come. But the first group of people who came were horrible. They were three good-sized men and when they came, they refused to move my dresser. I had to reschedule and it was a Saturday, and so you couldn’t get in touch with anybody there. I didn’t realize everything had to be out of the room. I thought they could move it from one side to the other side and they could. The second two men came and did just that. They were awesome. We had carpet installed on the stairs and in all the bedrooms. However, it's buckling. We need somebody to pull it or fix it.

This experience has been very unfortunate for us the consumer. When the rep came out to look at the carpet he told me he would install the carpet as is but then the carpet was put over the flooring beneath the carpet which led to a bad installation- a high area at at the entry to the room and bathroom, well over the past few months the carpet has become frayed and tattered at those point of entry. Empire will not fix or stand behind the job. They did offer to "fix it for $1000" that was the solution basically telling us to go pound sand or pay more money. I thought a bigger company would want to do the right thing. They should have warned us before the sale and install that the carpet would be broken down so fast and the high area at the entry would lead to aesthetic, material break down and fraying etc... I would not use this company for any flooring needs.

The salesman that came to our house was a scumbag. He must of seen us coming. We had carpet installed in two floors of the house and it is great! We got laminate flooring in the whole downstairs. The salesman said these floors were waterproof, scratch resistant etc. I had the floors installed in September and they’re peeling, lifting and bubbling all over the house. Where every seam fits together with the next piece of laminate looks like they’re lifting. So they had the installers come out and they told us they wouldn’t give us our money back because they would take it out of their checks.

Empire installed a floor in my home. After three years it now has to be replaced, my expectations was that I would not have to replace the floor for at least ten years. The salesman promised me the floor was water proof. When the inspector came out to assess the floor he measured the moisture at 37%. When overlooking my warranty to see what is covered it only provided me with what it is NOT covered. I WOULD NOT RECOMMEND!!

I needed carpeting for two bedrooms. Since I used Empire Today in the past and I was quite happy with them, I decided to purchase from them again. The saleslady was very good and the price was reasonable. The product is also plush and fabulous. It’s a gorgeous carpet and I’d recommend it to anybody.

I’ve used Empire Today in the past and I was happy with the work they did. I recently purchased carpeting from them again and it was for the family room. The rep who came out was great an she did her job in record time. I knew exactly what I wanted and she had the samples with her, then we measured it up and we were done. The quality of the product is great as well. It’s what I had in there before and I just needed it replaced. I like the style, too. It’s real well-knit.

When the Empire Today lady came out to show me the carpet, I was amazed at the number of samples she had with her. Through no fault of her own, she made a second trip out here because I was dragging my feet and I really appreciated that. I was considering some carpet from Lowe’s and Empire Today's price was very competitive. What closed the deal for me was that they had the material on hand within a day or two and the installation was taken care of within about three days. Whereas Lowe’s was gonna take about three weeks to get the carpet and another two to three weeks to get it scheduled for install. The installers who came were professional and in and out very quickly. And they cleaned up when they left. I had a living room carpet installed and I'm satisfied with it. It's what I'm looking for in carpeting. I'm very pleased with the overall experience.

Empire Today was referred over to me by a friend. Everything was so easy and convenient from scheduling the appointment to the availability of as to when I want someone to come out and do my estimate, and for the sales guy to come up and meet with me. The rep who came was great, very knowledgeable and informative of all the products that they sell. He wasn’t pushy, which I liked. It was more based on my budget and what fits it. So, I appreciate that. We had a bedroom that was installed with the carpet and I'm very happy from point A to point B. I was very satisfied with everything.

Empire Today did rugging for one of my rooms. The installation went great. However, I did not like that the crew came at the end of the day which made me be at home all day long waiting. If I had known it was gonna be that late, I could have gone out that morning and done something. Still, when the crew came, they were very professional and did the job. Now, I'm enjoying my flooring.

TL:DR: DO NOT WORK WITH EMPIRE. My sales associate came to my house and gave me a quote that was fair and we were going to move forward with installation the next day on replacing the carpet on my stairs with vinyl planks. So I took off of work. Around 9am I began calling my associate and he was confused as to where the installation team was, I got a call back from him that they would be calling me once they figured out what was going on. Customer service called me at 11:35 AM to say they weren’t going to come at all because they didn’t have all the materials (mind you the day before my associate was able to book the appointment only because the system said that we’d be good to go (meaning they had everything)).

I recently had a vinyl kitchen floor installed (12/2019). The salesman came quickly and the appointment to install was scheduled right away. So far- so good, although the price was a little high. I was expecting Empire employed professional installers. Not so. They sent an independent contractor who was nice, but the crew was far from professional. Smoking right outside the front door with the door open, etc. But I was willing to look past that.

Empire Today's rep was very good and I liked their price and service. I got carpets for my bedroom, living room and den from them. The work their installers did was of great quality. My flooring looks nice.

To say I am disappointed with the overall customer service is an understatement! Nearly a year ago I purchased flooring and installation for 3 rooms. One of the floorings I chose was based on the information I was given, which was that this particular flooring could be installed on the stairs at an additional cost which I agreed to pay. Two days later the floors were installed apart from the stairs as the installers advised that it was not possible to install this flooring on stairs. I called Empire immediately and for a few weeks they tried to resolve the issue, but after that I only heard from them when I reached out to them. Finally we agreed I would get a refund for the stairs. That was the end of October. Surprise, surprise I then heard nothing, they didn't even respond to my emails.

I’ve had work done by Empire Today before and when we needed vinyl plank for our home, we dealt with them again. The new flooring is good and my wife likes it. Also, the salesperson that came out to our house was very nice. If I need anything else, I’ll call him again. The installation was good as well with the exception of when we did the one-year same as cash deal with the credit service. It was a hard time trying to get that figured out and it took them about an hour to get it figured out. That part of it with the credit people was kind of a nightmare. I was on the phone and my wife had to be the one to talk to him because she was on the contract and it was a mess. They just couldn’t get an authorization number from them to do it.

Empire Today installed carpet in my bedroom. I liked how they came to the house and that they were easier to deal with. The carpeting is great and I like the design and style.

I had two bedrooms to carpet, and I hadn’t been feeling well. I didn't want to have to go somewhere and pick out the carpet, which was why I shopped with Empire Today. The fellow who came was very professional, nice and helpful. It was a very pleasant, easy experience, which was what I had wanted. I had ordered the thickest padding and thought it would be a little thicker on the floor, but I'm happy enough with it. I like the carpet's color and design. I'm also happy with the experience and would call Empire Today again.

I saw the commercials and I heard that Empire Today had a good price. So I decided to go for an estimate and the estimate was nice. Carpet was installed in our apartment – the whole area except for the kitchen, the stairs and both bedrooms – and the product is lovely. The two guys who came out to install were wonderful. I own a painting company and that’s how our guys are. They come up in an unmarked truck and usually they’re foreigners so I'm very used to that and I prefer that. But I can see how other people in other areas might want magnets on the car or at least a shirt that says something about Empire. That aside, the installation went wonderfully. I hadn’t paid so the installers were a little worried about that but they still installed it. I was thankful that they weren’t like, “Oh yeah, we have to come back.”. But then I paid five minutes after I got a hold of my rep and it was good.

We had the Sunnyside carpet installed. It was silky soft and within our price point. We've had two different installs. One was for the stairs, our bedroom and the hallway. That one was great. Then a month later, we did our daughter's room. But even though it said that it was the same carpet, the carpet in her room feels way different and it sucks. I was really confused.

Everything went fine when we had Empire Today install laminate flooring in our main floor. There were some questions about the amount of money we should pay. We were warned that that may be an issue. It just took a couple of phone calls, about 20 minutes, and then everything was resolved. The installers were very nice, and they were finished in just a couple of hours.

Empire is expensive, but as far as their time frame in putting a product in and the quality of it, I decided to go with them. I’ve used them before, too. This time, they installed carpet in the bedroom and stairs. Everything was great with the installation, and the carpet is perfect.

We looked around and went with Empire because of the price and the saleslady was extremely nice and professional. The carpet was installed in the living room and I like the comfort it gives.

I liked Empire Today's price and the sales representative explanation. I had them install carpet in two bedrooms. I like its color. The installation crew was perfect.

I had some work done with Empire before. And this time, I had them install laminated floor in our TV room. So far, so good. I don't know how it's gonna hold in the summertime, but it looks good so far. The guys who came out to install the flooring were very good and professional. They were cool, and I would recommend that any time. They left everything clean, too.

I had Empire Today install carpet everywhere in our home except the kitchen and bathroom. I liked their price and that they would move the furniture and the piano with no additional charge. The guys that came out were very professional and quick. It was good a good experience. It’s good to have new carpet.

Empire Today installed carpet in my living room. It's beautiful. It's super dense and it’s supposed to protect against animals. I have a lot of dogs, so it’s supposed to protect against stain. The installation went amazing. They were awesome, very professional and very fast. I’m gonna be calling Empire back for a bedroom and a den. They are great.

I reached out to them when I first purchased the home. The product wasn't expensive but I didn’t have the money at that time because I just bought the house. Once I got the money, I called them back and got the luxury vinyl tile installed in the two bathrooms. It was done in a timely manner. It was professional, and I enjoyed it.

I would like to give them no star's but you can't. Where do I start? I bought a carpet from them 10 yrs. ago in New York and the experience was flawless. I recently bought a house in Florida and it was the opposite of the New York experience. First of all the salesman was rude and uncooperative but, I put that aside and looked at carpeting and flooring for the kitchen. The flooring is fine. He proceeded to show me $5000 carpeting when he was told about what I wanted to spend. It's a second home!

Empire flooring is a crooked organization that no one should use. This happened to us as of 1/14/20. The salesman came out and he was great, he was informative and gave us an okay price. The salesman directly guaranteed the price, we shook hands and he left. Later that night a salesman calls my wife and offers her a much lower price if we agree to it now. We're hesitant but it's a great price so we jump on it. Then when they have our floor ripped up and our pants down they turn around and jack up the price. They are numb to the actions of their salesmen and this charade is clearly a routine. They are essentially a consulting firm who is a middle man between you and an installer. 100% do not use this company.

I had carpet installed in my home on 12/30/19. There was a team of three men that worked all day. At about 1030 that night I realized a small bag containing money and jewelry (diamond engagement ring and wedding band) was missing from a closet that they were working in. I called Empire that night, knowing that they were closed but expecting a call the next day. I did not receive a call the next day and only was able to speak to someone because I called them back on 1/2. I was disappointed by the lack of attention to this matter.

Empire was recommended by the previous owner of our home. I had them install carpet in the whole upstairs. It doesn't fold up anywhere. The cost and quality were awesome. The installers were really good and they worked super hard.

Empire Today has always been good. I have ordered off of them three times and they did a great job. I've always worked with the same salesperson every time. I've always requested the same guy. They were efficient, always finding me the best price that they could, and I've always had installers that were pleasant. Empire Today is a very superior installer and I'm overall satisfied.

We had carpet installed in a double room basement by Empire Today. We went with them because of their ability to do it the next day. The last carpet had cat urine on it, and my wife and my son were allergic. So, it has to be done. Their rep was good. He came out the first time but I told him I needed to figure some things out. I contacted him at a later point in time and said, “Let’s do it.” There was a lapse between the initial consultation and me calling him back to go ahead and get the product. The installation was great. They did a thorough job because I continuously asked questions throughout the installation process to make sure it was done right. And I’m satisfied with the product and the price of the product.

My dad sings the Empire commercial so I went and got carpet from them. The sales rep was good but he was late to the appointment from when he said he was gonna be there. I had to leave and my mom finished up with him. That time, I had to have my mom come so I could bring my kid to her doctor’s appointment. The installers were really nice and friendly. When they left, I looked at the work done and was like, “Yeah, cool.” But when I started to put stuff in, I noticed that I had chips in the wall where the papering was ripped off. It was like they nicked the drywall pane then it pulled off in a little spot. There were different nicks in the drywall in two different spots. I was quite upset with that process.

Empire Today installed luxury vinyl plank and carpet in our living room, bedrooms and hallway. I liked being able to easily get it all scheduled lumped together, to do the vinyl plank and the carpet in one and the fact that they can get out so quickly. Cost was a factor too in going with them. It was on the carpet side of things, not so much on the luxury vinyl plank. They were a lot more expensive than I could've gotten, but I liked the option that they had that we ended up going with. The look of it is exactly what I wanted.

We had a very good Empire sales rep. He was very professional and had really nice samples. He made sure to give us a military discount. We got the best carpet and we didn’t realize how nice it was until it was put down in our two bedrooms. It is so nice and plush. The carpet that was in the house was old. It was like a 70s shag. The rep gave me the standard padding for the carpet that we got. Their standard padding was higher than what the normal standard padding is. It was like a six or something so it was very good. The only problem I have was the fact that the rep did not measure well. When the installers came to install the carpet, they didn’t have enough of it. They had to come back and finish. That was the bad part. Other than that, the installers were great. They were quick and very professional. I would buy from Empire again for sure.

I scheduled an appointment twice and they never showed up. The first time I scheduled the appointment a week ahead of time, took 2 hours PTO time from work and they never showed up. When they didn't show, I called them and scheduled for the next day on the phone. They again never showed up. I wouldn't recommend this place, they are not reliable.

We had used Empire to put the floors in the adjoining two rooms and the quality is excellent. Everything went very well. They showed up when they said they were going to. They had samples that I needed to look at. Then the installer came and worked very quickly and did a good job. There are no wrinkles on the rug and it looks nice. We're happy.

I was approached by some other places, but they were high. When the mother of a friend of mine had a floor put in, I asked her who she used and how much it cost. She told me the price and that she used Empire Today. Their floor was great, and she said she was really pleased with everything. The cost was a lot better for the same things that I wanted from the other places. So, I called them. The sales guy that came out was laid back and very informative. He answered my questions and showed me what I wanted. I had to reach out to him a couple of times and he responded quickly back to me. He was good. The installation team was great. They came in and put the flooring in. I love the floor, but one section was buckling. I told them about it and they're coming to fix it today.

Updated on: 01/17/2020: After speaking with customer relations I was basically told that what they installed is it regardless of what I was promised. Be very careful about using this company. Just think about. This Empire's own customer relations dept said this to me. I will be updating my reviews on this company weekly. Seems like a company this size would appreciate good customer service. Be real sure of exactly what you want. Brandon ** one of their very dishonest salesperson lied multiple times to me. He said whatever I wanted to hear. And they praised the salesman for it. I hope no one else has to go through this.

I had seen a lot of the television commercials and I called Empire Today first. The rep was very nice, so I didn't even get another quote. I had them install the best quality luxury vinyl planking floors the whole upstairs. It made a big difference. I have rowdy dogs, so having the nice waterproof floors that still looks great is a nice value for the home. But the original measurements for the flooring didn't match what the installers found. So, that was good and bad. It took them an extra half day because they had to get more materials from the warehouse. But it really made me like the company because I didn't get the most expensive, and they didn't charge any extra when they found that more materials were needed. They honored the original estimate, and I thought that was great. I really like the floors, and the installation was really smooth and good.

I had carpeting done a couple of weeks ago and I love the carpet. I had a quote with Home Depot but I chose to go with Empire because the pricing was more reasonable. Also, the salesperson was excellent and just did an all-around better job. The service was excellent too. The installation team was very courteous and efficient. They were in and out of here, which was good.

For my third time of using Empire Today, I had laminate tile in my bathroom, laminate flooring in my living room and hallway, and then a piece of carpeting upstairs. They all look very nice. As for the installation, every other crew was wonderful aside from one person. There was an issue with the floor and instead of him solving it, he refused to do the work, left, and blamed it on me. But all the other crew that did the work were very efficient and they did everything they needed to do very quickly. There was an issue with one of the rooms that I had to get additional work done on it and they had to come back. It went very well. So, they finished the work and they absorbed one of the additional costs. Empire is very easy to work with and accommodating. They get in then get out, and it doesn't drag on.

From sales to the install, everything was fine. Everybody did their piece. The salesperson was honest. We had some issues with the floor not being able put in hardwood, because we had some issues with our previous floors that were not Empire. So, they reacted quickly to it and came back out with carpet samples, because we were unable to do the hardwood floor, and took care of it. And then the install was scheduled and the guy who installed was very respectful and did a nice job. Overall, the quality of the workmanship is good. We had the floors installed in the great room, the hallway, and three bedrooms. We got prices from others and found that Empire's is a bit better than the competitors. Not much difference, but it was a fair price.

I got a quote from Home Depot and Empire Today was cheaper, so I went with them. From purchase to installation, my experience was wonderful. The installers were courteous, professional and very good people. They came and did not have the right amount of carpet, but they returned the following day with the carpet and installed it. They were very professional about my walls which had all been painted before the carpet came. The quality of the carpet is wonderful. It’s nice to feel the carpet in my toes. I would use Empire Today again.

Empire has some good installers out here. Those guys were a little bit limited on their English and we were able to work around that little handicap. Once we figured out what we were talking about, everything went smooth. We had tile installed in the dining room, living room, and the hall.

Purchasing from Empire Today went good. I had a couple come out and they seemed to have the selection and pricing that my wife and I expected. Prices were right, product was great and the carpet installation was easy. The crew came out and did a good job. The experience was everything we expected.

DO NOT WORK WITH THEM!!! Horrible company to work with... very irresponsible, not responsive at all. They were quick to get the sale but as soon as the install day came they completely ignored me and were nowhere to be found. The sales person David claimed to be sick and didn't help at all. They ran my credit and told me I was forced to stay because the hit was already on my credit. So I rescheduled, and as soon as the I hung up the phone the sales rep was miraculously feeling better enough to say he was happy we rescheduled. Such a horrible company. DO NOT WORK WITH THEM!!!

The sales rep was very nice but I was put off by the fact that they first showed us a very high price. Then when we resisted and said we had to wait for our other estimates to come in, they dropped the price by almost half. It ended up being the lowest estimate so we went with it. The installer was very nice but I was disappointed with the whole process. He arrived very late in the day and stayed until after 9 but didn’t finish and had to come back the next day. He also didn’t have enough carpet to do 2 of the closets that we payed for.

I had carpet installed by Empire Today in the whole house, downstairs, the basement and upstairs. I had used Empire before. The installers were very good and very considerate. We were very satisfied and I like the carpet.

The installers were quick and efficient, but they tried to show up at the same time which wasn't exactly good. So, they had to re-coordinate their installations. Nevertheless, they got the job done on the time that they said they would do it, so I'm satisfied. It looks great and wonderful all the way down, but the true test is happening now wherein we have to step and walk on it. Only time will tell if it's gonna wear or some of the pieces is gonna come off.

We had flooring done throughout our first floor, and then began our nightmare. We were set up with a 12 month no interest loan. However, they charged us interest. We spent months calling to resolve this and no one would get back to us as promised. We would have to call back. Our contract was apparently lost and no one knew up from down at this company. After a lot of time spent calling and calling we were told we would be issued a refund for the entire amount paid and the account would be closed. Now before we have received a refund, we are sent a bill for the original amount, including a refund we never received.

My husband and I had very expensive waterproof laminate flooring placed in our living room approximately 18 months ago. We noticed 1 week ago that the corner top layer of one of the boards was lifting. We contacted Empire about repair. When their customer service representative (Emily) contacted us, she did nothing but tell us we were out of install warranty and manufacturing warranty may not cover due to water/ moisture damage. She refused to send a flooring specialist out to our house without charge to determine if it is an installation problem or manufacturer problem and to give us a professional opinion, even to give me an estimate to repair if due to installation (which we would be responsible for).

Empire Today did a good job and I'm happy. I pretty much knew what I wanted, and they did it. They came when they were supposed to. They cleaned up after themselves, and the floor looks beautiful. When I had that work done 4 years ago, there were a couple of things they had to come back for. There were a couple of little corners that weren’t completed and that wasn’t the case this time.

I had a laminate floor in my kitchen and in the walkway when you come into the home and carpeting throughout the living room, dining room, hallway, and two bedrooms. I couldn’t afford the carpet I wanted, so the sales rep worked it out to something a little less expensive. When the guys came out to do the install, they walked me through how that went as far as their professionalism, if they were on time and if they cleaned up. They gave me all the detail with that and they worked hard. We had a lot of work to do in this home and they moved furniture like crazy, couches and beds. And they didn’t damage my furniture in all the rooms. The quality of the work was fine. But my niece dropped a hot iron on my new floor and they’re sending out a technician today. Customer service agreed to send somebody out to take a look at it to see if they can do something about it and I appreciate that. Empire is a good choice and it was a good experience.

I had Empire Today install carpet in all the rooms- the bedroom, living room, and dining room. The installation went great and I like the carpet's color. I was really satisfied with the experience.

Everything went fine with Empire Today. I was very pleased with the quality of the carpet and the professionalism of the installers. When they noticed that there was a couple of wet spots and some damage to the subfloor in one room, they called me right upstairs and told me about it. It turned out to be termites, which we had no idea were there. But they packed everything up and as soon as we had the termite problem taken care of and the subfloor repaired, they were right back here and did a great job. Wanda, the one calling to let me know when people would be here and go over details, was amazing. I am pleased with the quality, pleased with service, and when I need new flooring in my living room and dining room in the spring, I'll consider calling Empire again.

Empire Today is generally good. They got good workmanship, they were quick, and they knew what they were doing. The floors left are good. One drawback was that they didn't put like plastic sheeting over everything. I didn't realize how dusty it gets. But I had microdust over everything on my ground floor, furniture, countertops, and everything. And so, I had to hire a cleaning company to come in and dust everything down, and that cost $345.

We had arranged for carpeting from Empire Today. They came in and measured. They then brought the carpeting and did a nice job of installing it, but they didn't bring the correct type of trim to go around it. When they called around, nobody had it. I was under a deadline, so I ended up going to the hardware store, getting the trim, and installing it myself. I notified Empire Today about what happened and asked them to take some money off of the bill, but I have yet to see that happen. They said that they'd take care of it. But then, somebody called me and asked me the same questions about how it went. I told them what happened, and they said that they'd take care of it. However, somebody else called me to ask what happened.

I was happy with the sales rep, but when I tried to reach him, the number that I was given was the wrong number. I had to call the main number and they contacted him. And I wish the installers would’ve spoken more English. I have two cats and I was trying to explain to them that if they did the bottom floor bedroom, I could put the cats in there and then they would have access to the entire house. But they decided to go into each and every room, so I was continually running after my cats because I couldn’t keep them locked up.

We got hardwood floors installed on the second floor of my home. Empire was the first one that we contacted, and they had the color match of the hardwood to the existing hardwood that was installed in the home when it was first built. And they had the same finish to the hardwood floor. The other group that we checked did as well in terms of the color match but the finish was a little different. Our new flooring exceeded our expectations. We’re very pleased with the installers. The actual people that came and installed the hardwood did a fantastic job. It took them two days to get it done.

We had used Empire before when they put down some hardwood floors for us. The product was good, the service was excellent, and the prices were very good too. We bought a house and have gone through and remodeled it, painted it, and did a lot of upgrades in it. The people who owned the house prior to us had a dog and a cat, and so the house had old shaggy-looking, dingy carpet. It was time to get rid of that and we wanted to get the house cleaned up and put new carpeting down. So, I got Empire again a couple weeks ago to put in 4 rooms of carpeting. The carpet is hypoallergenic and pre-padded, and was put in 2 guest bedrooms, a master bedroom, and my guy room.

The very professional salesperson did a standout job. I had two good crews that came in. One did the vinyl, and the other one did the carpet. Two different crews, both of them were very professional, cordial and did a nice job. The cost was right in line. The only complaint that my wife had was the selection of the vinyl was very limited. We found one that worked which looks very nice and we're very happy with it, but the selection was more limited than what we would have liked to see. Other than that, we purchased this home and they were very timely. They were able to get the job done quicker than any of the competitors. They were there the next day after the salesman was there.

I don't understand how Empire is still in business. Sales guy came and that was fine. He brought samples and measured with a laser gadget, outlined a detailed floor plan and contract with all sorts of notes on what our room would entail carpet wall to wall. Note that it's not a complicated room but items such as carpet NOT going in between the stair banister legs was discussed and in his notes. (More on that later). We live in a concentrated part of Boston where parking is a challenge. I ALWAYS bring this up when there's any type of service or delivery in my neighborhood. Again, in the notes and according to the Empire sales guy, 'won't be a problem, we deliver all over Boston....' Scheduled installation for a couple weeks later on a Friday. I was a bit irritated that Empire couldn't give me a window beyond 8am to 6pm up until THAT morning when it was reduced to 12-6. Ok....fine. Should only happen once. But still didn't love that.

The Empire rep that came to my home was really helpful with all the materials that she brought. She even suggested some different types of flooring and some different types of carpet too. She suggested colors and how it can be combined with all the wall color too. So, it was a really good experience. The one thing that made us decide to go to Empire is that they offered that they can do the job as quick as we want. We had another company that came and they told us, "No, it will take two to three weeks." But then Empire told us, "If you want, we can do it tomorrow." So, that was a huge change for us.

Empire Today installed the carpet that we replaced many years ago. The wood floor replaced the carpet. We had it installed in the entire house with the exception of the bathrooms. The installers came in and moved around the house. They helped remove the large furniture, and then they began leveling the floor, sanding it. After that, they took lunch, and then they began the process of putting the hardwood floor down. That evening, they covered the furniture that we had to leave outside with plastic protection, and then the next day, they came to finish. I was pleased. We did it for my mom’s house and we like that she is able to move around the house in the chair more easily than she was able to do on the carpet.

Empire Today installed our carpet and the padding that goes underneath it in our master bedroom and second bedroom. I used Home Depot before but they were booked in three weeks out and I was trying to sell my home, and I moved over to Spokane. So, I needed to re-carpet it faster. Going with Empire Today worked with my timeline.

I went with Empire Today before in a previous house and I went with them again to have carpet installation in my family room and office. But this time, I waited longer than what I had anticipated. Other than that, it was installed correctly. Everyone was professional and very polite. The sales rep was wonderful. He communicated well, answered any questions I may have had and he was very informative. They could improve on the timing though and it would've been better if there'd be more discounts, especially if I’m a returning customer. Nonetheless, the quality is good.

I had the floor installed in the past and that floor was damaged a little bit. I had put the same floors and only Empire had that wood, so I had to go to Empire and call them and redo it. My experience with them was good. However, they're expensive. Compared to the industry standards, it was a high price. The service was good though. The salesperson and the installers were good as well. Everyone was good and they did a good job. I will recommend them to other people.

Empire installed vinyl flooring in my kitchen. They had assured me it was waterproof. This was a flat out lie. Within just a few months it has started to lift off the floor in numerous places. Empire says the warranty will not cover its repair because the damage is "site related". They claim that since my dog urinated on the floor that this caused the separation from the subfloor. This is total malarkey. I've had the floor looked at by a professional and the reason the vinyl is coming up is because the subfloor was not nailed down completely. Very shoddy workmanship, very poor customer service, very embarrassing over the holidays when family members came by.

I had carpet and tile put in my home by Empire. I didn't choose Empire, but I'm really pleased with the work we got from them. It was done in a timely manner right before the holidays and we're just tickled to death with the work they did. The people who worked were great, real professional, and super clean. They left the house in great order, which is really unusual. I've had other contractors come and do other stuff and it takes forever to clean up after them.

I had a friend that recommended Empire and did get discount or getting the recommendation from another customer. He was really happy with the way everything went. I did see his flooring, and he told me everything went smoothly. I had done the hassle of going to a store and trying to pick a product out. I looked a few times and always came out more confused than when I went in. Having a salesman come with the samples to your house helped a lot. The one who came from Empire was good at explaining everything and showing me what was available.

After meeting sales rep twice, paid a deposit and made an appointment for carpet to be installed. Had to take off work and had everything in the 2 rooms I was having carpet installed in packed up and out of the way to find out that they were not coming on the date we had scheduled. The whole week before my appointment I received text messages asking me to confirm the appointment and when I replied back with confirmation, a reply message was sent back to me confirming that the appointment was confirmed. Had to reschedule and take an additional day off.

I had laminate and carpet put in our living room, hallway, and kitchen. I went with Empire among other companies I considered because of the six-month payment cash. The team came out quickly and it didn’t take too long for them to do it. The flooring looks good but there are some issues that we’re still trying to get resolved. We have a very busy household, so I didn’t pay as much attention to it as I should have right after they were leaving. We had to have someone come out already to redo the seams in the hallway ‘cause the seams were showing, but then I’ve still got a few other pieces of my laminate flooring that have bubbles in them, underneath the laminate part. They haven’t done anything about that yet, but they seem to stand behind whatever they say they’re gonna do. So, when you use them, make sure you double check the installation really good before they leave.

We were thinking Lowe's or Home Depot and then we looked at all the ratings and reviews. On the internet and all the social media, Empire rates higher. We talked to a bunch of our friends and there were a lot of people who said to not go to Lowe's and then I had a few friends that mentioned OG, the sales rep, by name. OG was amazing. He has done it for a few of my friends and he's recommended through family. And the installer guys were very comprehensive, kind, and were gentle to my stuff. It was a really great experience! I wouldn't have had them come in if all my friends didn't tell me how great they were.

Empire did the floor for my daughter when she bought a house. She told me about them and I had them install carpeting in two bedrooms, the hallway, and the stairs. Everything was very good. The lady who came to measure was very nice. The guy who came to install the carpet was very good. It took him two and a half hours to finish the job, and they told me that it was gonna take that much time. They took the old carpet away and put a new one. I like them a lot and they did a great job. I like everything. Whoever I talked to, they were nice and friendly. I will tell anybody who wants to do their floor or their carpets to go to Empire.

Updated on 02/11/2020: I will make this short because I have already invested so much time and effort into this matter. Basically, Empire Today wants to charge us $1200 to remove a newly installed carpet and replace it with a new color because this carpet was supposed to be grey and is sage green. Their corporate office admitted that this particular carpet can look green in certain lighting, but didn't tell us (the consumer) that. We would have NEVER chosen a carpet that "could look green." If you are unhappy, they won't stand by their guarantee. They are saying that although we didn't have that information about the carpet looking green, we are choosing a new carpet by choice, which is certainly NOT the case. Buyer beware! I have sage green carpet with grey walls and white trim. Carpet was supposed to be grey as well. Such a disappointment.

I had carpeting and a wood floor installed by Empire Today on a living room and then a large master bedroom. I just purchased the property and I had two other people come out and give bids, and then I was on a time restraint. So, right before the holidays, I needed to get the work done because we were moving into the house right after Christmas. Empire was a little more expensive than the other company, but for similar materials, Empire will be able to do it in my timeframe. They had a guy come by on a Saturday, and then we were able to set everything up for a Monday and Tuesday install. So, that worked out really well.

The salesman, Ernesto, did a great job finding what I wanted. And when I had an issue with pricing, Empire Today matched the prices that I was originally given so we kept the order going. I wanted quality, but I also wanted to compare pricing, and they did both. I had Berber carpeting installed in two bedrooms, in a basement, the staircase, and the hallway. The installers who came were very professional and clean. And the whole process was smooth and seamless.

I am pleased that this company contacted me and indicated that my issue will be resolved. As a return customer, I appreciate the company making a commitment to work with me. This has certainly made me feel better about this experience. Thank you, Empire Today for following up.

Everything went well with my experience with Empire Today. I had carpeting done in two rooms, the living room and family room. The salesperson was very nice and helpful. The installers did a great job as well. They met all of our expectations and we were satisfied. I was very surprised that they were able to do it so quickly 'cause it was right before Christmas and I know it's a busy time. The saleslady who was at our house said, "They could be here tomorrow," and they were the next day. It was that quick.

I had Empire Today install carpet and pad in a back bedroom. The saleswoman was awesome. Also, the installers were really good. They were clean. The only thing is, I thought I was supposed to get a bigger pad. What I got is thin. I know I paid for it with a certain pad, and they said, “No, this is standard.” I was like, “Okay, whatever.” I was busy working at the time so I didn’t have time to deal with it. But I got a new, cream carpet.

Everything went great when I purchased and it went according to plan. I got a good price, I had a good install, and the result is wonderful. The sales representative and the installers were professional and friendly. The installers got it done without having to move some difficult furniture out of the room since they worked around that, and it was great. I got nylon carpet and the quality is good. Keep up the good work, Empire.

I had Empire Today install carpet in the basement. The salesman was fine, but he needs to improve on his measuring technique because he used a laser to measure and that didn't properly measure the floor. When the installers came in and measured everything, they realized that they didn't have enough carpet. They told me about it and set a appointment for the next day, and they came the next day with enough carpet. They were great and everything went fine.

We had a leak in our roof skylight. We have had all of our carpeting replaced two years prior by Empire and I wanted to match the carpet that was in the house. But that didn't happen because they discontinued what we had put in there. I had to find something as close as I could to match it, which was very difficult. The sales rep was very good. We were dealing with an insurance company, so she had to kinda go back and forth with them because they only wanted to allot X amount of dollars for carpeting. It took a month of Sundays to get it done, but she did work very well to get it done.

Price-wise, Empire Today was one of the best so I had them install vinyl plank in a hall, a living, and a den. The quality of the product was good and the quality of work was great .The installers came back out and fixed what needed to be fixed. I was trying to find a smoother transition into the other room, but I haven’t had the chance to go shopping for it yet because the floor was for two different levels. And I have a walker and it’s kind of hard for me to go over things like that. So, I’m trying to find a flatter one, instead of a rounded one. Other than that, everything went fine.

The company reached out to me after I made the above review and honored the pricing from the previous job six months ago.

I had carpet installed for my entire house. In the military we have After-Action-Reviews (AAR) after every major event/exercise. These AAR's are intended to be honest, yet constructive. I will submit my AAR with no less intentions. The sales rep and I walked through the house and I addressed where the carpet was to be installed with transitional strips; some pitfalls where that the door to the garage may need to be cut due to the height of the carpet, which she said the installers can do. I also explained that I wanted not just the tread and risers carpeted but the stringers as well. She told me that all laminate would be removed down to the bare step. The installers showed up on schedule. They were very polite and professional throughout the entire process.

Cheap carpet and very cheap installation, I should have gone with Home Depot. Empire installed my carpet August of 2018, in about September of 2019 we had them come re-stretch the carpet in 3 places. Since we were past the 1 year warranty, they wanted to charge us for the re-stretching. Thankfully they waived the fee BUT now as of December of 2019, I need the carpet re-stretched in 3 more places. This is absolutely ridiculous, I have NEVER heard of someone needing their carpet re-stretched, let alone after 1 year.

First, of all a representative from Empire Today flooring came out to my nephew's home. I was not here but because of his disabilities the home has cameras throughout the home. The representative told him you will only pay $128.00 a month and you are approved for 48 months. My nephew was then asked his email as the representative signed in to his account for him and said just say accept. The representative had him sign a contract and that was that.

They were more reasonable, so I had them put in carpeting all the way through the house. We scheduled the install and they did come on the date that we told them to. Then they called and told us when they would be there. I feel good about the quality of the carpet. They did a good job. But they could make it easier to contact them.

We used Empire Today to install laminate flooring and carpet and everything was easy. My wife had the salesman come and talk to her first and then he came back and talked to both of us. We scheduled the install that night. It's a simple process and we're happy with how it turned out. It's a good flooring and we like it.

We have had the worst experience ever with Empire. The sales reps were great but from this point on everything was terrible. After the vinyl was placed the transition came up twice. It was finally disclosed at this point the wrong transition was used and the carpet on the other side of the transition cannot be repaired. They are giving us a credit to fix the carpet that was ruined by the installers but it is not the a credit of the amount of what we originally paid. Our complaint was first made before our one year window. To get the same quality carpet we originally had we have to pay over that credit amount. We never would have bought this had they not damaged the carpet.