Empire Today Reviews

We had tiles installed at our other home and we had a good experience with Empire Today. At this home, we had a waterproof vinyl and carpet installed. The carpet seems very durable. I was real happy with what it looked like. It looks very nice. The tile looks good as well. They did a good job installing it. The installers for both the carpet and the tile were great. They were very nice and polite. But we financed the flooring and that’s my only thing. I wish it would’ve been a little bit clearer when we would receive the billing. But otherwise, it was all good.

We called to complain about a line going down the middle of our carpet, which would be the seam. They sent a team out to evaluate and fix the seam. The installers pull the carpet up and say it's saturated with dog pee and is unfix-able. Empire customer service calls us to give us this update after the installers leave and they said our seam was "riddled" with dog pee and I quote "that is what happens when you don't clean up after your dog." May I mentioned we purchased "pup protection" and were told that things of this nature would be covered, apparently not. We took pictures and video to prove that there was in fact no supposed dog pee on our seam line. They continued to argue with us until eventually they stated they would send out a manager to review what the installers said in the report. Not only is this completely unacceptable but the installers broke my couch and I have as of this date no resolution to my carpet or my couch.

We had rugs installed through Empire in three of our bedrooms. Their installers were efficient. They got the job done with no hassle and didn't damage anything. The quality of the product is great and we like the color.

Empire's sales guy was great. He brought samples that I asked for and we were done in half an hour. The guys who installed Berber rug on my stairs helped me move some furniture. I had just moved in, so there was a lot going on while they were there. They were very nice and went out of their way to not be in the way. They did excellent work. I would definitely use Empire again.

Empire Today's pricing was good and they were convenient enough to get out when I needed them to come. But the first group of people who came were horrible. They were three good-sized men and when they came, they refused to move my dresser. I had to reschedule and it was a Saturday, and so you couldn’t get in touch with anybody there. I didn’t realize everything had to be out of the room. I thought they could move it from one side to the other side and they could. The second two men came and did just that. They were awesome. We had carpet installed on the stairs and in all the bedrooms. However, it's buckling. We need somebody to pull it or fix it.

This experience has been very unfortunate for us the consumer. When the rep came out to look at the carpet he told me he would install the carpet as is but then the carpet was put over the flooring beneath the carpet which led to a bad installation- a high area at at the entry to the room and bathroom, well over the past few months the carpet has become frayed and tattered at those point of entry. Empire will not fix or stand behind the job. They did offer to "fix it for $1000" that was the solution basically telling us to go pound sand or pay more money. I thought a bigger company would want to do the right thing. They should have warned us before the sale and install that the carpet would be broken down so fast and the high area at the entry would lead to aesthetic, material break down and fraying etc... I would not use this company for any flooring needs.

The salesman that came to our house was a scumbag. He must of seen us coming. We had carpet installed in two floors of the house and it is great! We got laminate flooring in the whole downstairs. The salesman said these floors were waterproof, scratch resistant etc. I had the floors installed in September and they’re peeling, lifting and bubbling all over the house. Where every seam fits together with the next piece of laminate looks like they’re lifting. So they had the installers come out and they told us they wouldn’t give us our money back because they would take it out of their checks.

Empire installed a floor in my home. After three years it now has to be replaced, my expectations was that I would not have to replace the floor for at least ten years. The salesman promised me the floor was water proof. When the inspector came out to assess the floor he measured the moisture at 37%. When overlooking my warranty to see what is covered it only provided me with what it is NOT covered. I WOULD NOT RECOMMEND!!

I needed carpeting for two bedrooms. Since I used Empire Today in the past and I was quite happy with them, I decided to purchase from them again. The saleslady was very good and the price was reasonable. The product is also plush and fabulous. It’s a gorgeous carpet and I’d recommend it to anybody.

I’ve used Empire Today in the past and I was happy with the work they did. I recently purchased carpeting from them again and it was for the family room. The rep who came out was great an she did her job in record time. I knew exactly what I wanted and she had the samples with her, then we measured it up and we were done. The quality of the product is great as well. It’s what I had in there before and I just needed it replaced. I like the style, too. It’s real well-knit.

When the Empire Today lady came out to show me the carpet, I was amazed at the number of samples she had with her. Through no fault of her own, she made a second trip out here because I was dragging my feet and I really appreciated that. I was considering some carpet from Lowe’s and Empire Today's price was very competitive. What closed the deal for me was that they had the material on hand within a day or two and the installation was taken care of within about three days. Whereas Lowe’s was gonna take about three weeks to get the carpet and another two to three weeks to get it scheduled for install. The installers who came were professional and in and out very quickly. And they cleaned up when they left. I had a living room carpet installed and I'm satisfied with it. It's what I'm looking for in carpeting. I'm very pleased with the overall experience.

Empire Today was referred over to me by a friend. Everything was so easy and convenient from scheduling the appointment to the availability of as to when I want someone to come out and do my estimate, and for the sales guy to come up and meet with me. The rep who came was great, very knowledgeable and informative of all the products that they sell. He wasn’t pushy, which I liked. It was more based on my budget and what fits it. So, I appreciate that. We had a bedroom that was installed with the carpet and I'm very happy from point A to point B. I was very satisfied with everything.

Empire Today did rugging for one of my rooms. The installation went great. However, I did not like that the crew came at the end of the day which made me be at home all day long waiting. If I had known it was gonna be that late, I could have gone out that morning and done something. Still, when the crew came, they were very professional and did the job. Now, I'm enjoying my flooring.

TL:DR: DO NOT WORK WITH EMPIRE. My sales associate came to my house and gave me a quote that was fair and we were going to move forward with installation the next day on replacing the carpet on my stairs with vinyl planks. So I took off of work. Around 9am I began calling my associate and he was confused as to where the installation team was, I got a call back from him that they would be calling me once they figured out what was going on. Customer service called me at 11:35 AM to say they weren’t going to come at all because they didn’t have all the materials (mind you the day before my associate was able to book the appointment only because the system said that we’d be good to go (meaning they had everything)).

I recently had a vinyl kitchen floor installed (12/2019). The salesman came quickly and the appointment to install was scheduled right away. So far- so good, although the price was a little high. I was expecting Empire employed professional installers. Not so. They sent an independent contractor who was nice, but the crew was far from professional. Smoking right outside the front door with the door open, etc. But I was willing to look past that.

Empire Today's rep was very good and I liked their price and service. I got carpets for my bedroom, living room and den from them. The work their installers did was of great quality. My flooring looks nice.

To say I am disappointed with the overall customer service is an understatement! Nearly a year ago I purchased flooring and installation for 3 rooms. One of the floorings I chose was based on the information I was given, which was that this particular flooring could be installed on the stairs at an additional cost which I agreed to pay. Two days later the floors were installed apart from the stairs as the installers advised that it was not possible to install this flooring on stairs. I called Empire immediately and for a few weeks they tried to resolve the issue, but after that I only heard from them when I reached out to them. Finally we agreed I would get a refund for the stairs. That was the end of October. Surprise, surprise I then heard nothing, they didn't even respond to my emails.

I’ve had work done by Empire Today before and when we needed vinyl plank for our home, we dealt with them again. The new flooring is good and my wife likes it. Also, the salesperson that came out to our house was very nice. If I need anything else, I’ll call him again. The installation was good as well with the exception of when we did the one-year same as cash deal with the credit service. It was a hard time trying to get that figured out and it took them about an hour to get it figured out. That part of it with the credit people was kind of a nightmare. I was on the phone and my wife had to be the one to talk to him because she was on the contract and it was a mess. They just couldn’t get an authorization number from them to do it.

Empire Today installed carpet in my bedroom. I liked how they came to the house and that they were easier to deal with. The carpeting is great and I like the design and style.

I had two bedrooms to carpet, and I hadn’t been feeling well. I didn't want to have to go somewhere and pick out the carpet, which was why I shopped with Empire Today. The fellow who came was very professional, nice and helpful. It was a very pleasant, easy experience, which was what I had wanted. I had ordered the thickest padding and thought it would be a little thicker on the floor, but I'm happy enough with it. I like the carpet's color and design. I'm also happy with the experience and would call Empire Today again.

I saw the commercials and I heard that Empire Today had a good price. So I decided to go for an estimate and the estimate was nice. Carpet was installed in our apartment – the whole area except for the kitchen, the stairs and both bedrooms – and the product is lovely. The two guys who came out to install were wonderful. I own a painting company and that’s how our guys are. They come up in an unmarked truck and usually they’re foreigners so I'm very used to that and I prefer that. But I can see how other people in other areas might want magnets on the car or at least a shirt that says something about Empire. That aside, the installation went wonderfully. I hadn’t paid so the installers were a little worried about that but they still installed it. I was thankful that they weren’t like, “Oh yeah, we have to come back.”. But then I paid five minutes after I got a hold of my rep and it was good.

We had the Sunnyside carpet installed. It was silky soft and within our price point. We've had two different installs. One was for the stairs, our bedroom and the hallway. That one was great. Then a month later, we did our daughter's room. But even though it said that it was the same carpet, the carpet in her room feels way different and it sucks. I was really confused.

Everything went fine when we had Empire Today install laminate flooring in our main floor. There were some questions about the amount of money we should pay. We were warned that that may be an issue. It just took a couple of phone calls, about 20 minutes, and then everything was resolved. The installers were very nice, and they were finished in just a couple of hours.

Empire is expensive, but as far as their time frame in putting a product in and the quality of it, I decided to go with them. I’ve used them before, too. This time, they installed carpet in the bedroom and stairs. Everything was great with the installation, and the carpet is perfect.

We looked around and went with Empire because of the price and the saleslady was extremely nice and professional. The carpet was installed in the living room and I like the comfort it gives.

I liked Empire Today's price and the sales representative explanation. I had them install carpet in two bedrooms. I like its color. The installation crew was perfect.

I had some work done with Empire before. And this time, I had them install laminated floor in our TV room. So far, so good. I don't know how it's gonna hold in the summertime, but it looks good so far. The guys who came out to install the flooring were very good and professional. They were cool, and I would recommend that any time. They left everything clean, too.

I had Empire Today install carpet everywhere in our home except the kitchen and bathroom. I liked their price and that they would move the furniture and the piano with no additional charge. The guys that came out were very professional and quick. It was good a good experience. It’s good to have new carpet.

Empire Today installed carpet in my living room. It's beautiful. It's super dense and it’s supposed to protect against animals. I have a lot of dogs, so it’s supposed to protect against stain. The installation went amazing. They were awesome, very professional and very fast. I’m gonna be calling Empire back for a bedroom and a den. They are great.

I reached out to them when I first purchased the home. The product wasn't expensive but I didn’t have the money at that time because I just bought the house. Once I got the money, I called them back and got the luxury vinyl tile installed in the two bathrooms. It was done in a timely manner. It was professional, and I enjoyed it.

I would like to give them no star's but you can't. Where do I start? I bought a carpet from them 10 yrs. ago in New York and the experience was flawless. I recently bought a house in Florida and it was the opposite of the New York experience. First of all the salesman was rude and uncooperative but, I put that aside and looked at carpeting and flooring for the kitchen. The flooring is fine. He proceeded to show me $5000 carpeting when he was told about what I wanted to spend. It's a second home!

Empire flooring is a crooked organization that no one should use. This happened to us as of 1/14/20. The salesman came out and he was great, he was informative and gave us an okay price. The salesman directly guaranteed the price, we shook hands and he left. Later that night a salesman calls my wife and offers her a much lower price if we agree to it now. We're hesitant but it's a great price so we jump on it. Then when they have our floor ripped up and our pants down they turn around and jack up the price. They are numb to the actions of their salesmen and this charade is clearly a routine. They are essentially a consulting firm who is a middle man between you and an installer. 100% do not use this company.

I had carpet installed in my home on 12/30/19. There was a team of three men that worked all day. At about 1030 that night I realized a small bag containing money and jewelry (diamond engagement ring and wedding band) was missing from a closet that they were working in. I called Empire that night, knowing that they were closed but expecting a call the next day. I did not receive a call the next day and only was able to speak to someone because I called them back on 1/2. I was disappointed by the lack of attention to this matter.

Empire was recommended by the previous owner of our home. I had them install carpet in the whole upstairs. It doesn't fold up anywhere. The cost and quality were awesome. The installers were really good and they worked super hard.

Empire Today has always been good. I have ordered off of them three times and they did a great job. I've always worked with the same salesperson every time. I've always requested the same guy. They were efficient, always finding me the best price that they could, and I've always had installers that were pleasant. Empire Today is a very superior installer and I'm overall satisfied.

We had carpet installed in a double room basement by Empire Today. We went with them because of their ability to do it the next day. The last carpet had cat urine on it, and my wife and my son were allergic. So, it has to be done. Their rep was good. He came out the first time but I told him I needed to figure some things out. I contacted him at a later point in time and said, “Let’s do it.” There was a lapse between the initial consultation and me calling him back to go ahead and get the product. The installation was great. They did a thorough job because I continuously asked questions throughout the installation process to make sure it was done right. And I’m satisfied with the product and the price of the product.

My dad sings the Empire commercial so I went and got carpet from them. The sales rep was good but he was late to the appointment from when he said he was gonna be there. I had to leave and my mom finished up with him. That time, I had to have my mom come so I could bring my kid to her doctor’s appointment. The installers were really nice and friendly. When they left, I looked at the work done and was like, “Yeah, cool.” But when I started to put stuff in, I noticed that I had chips in the wall where the papering was ripped off. It was like they nicked the drywall pane then it pulled off in a little spot. There were different nicks in the drywall in two different spots. I was quite upset with that process.

Empire Today installed luxury vinyl plank and carpet in our living room, bedrooms and hallway. I liked being able to easily get it all scheduled lumped together, to do the vinyl plank and the carpet in one and the fact that they can get out so quickly. Cost was a factor too in going with them. It was on the carpet side of things, not so much on the luxury vinyl plank. They were a lot more expensive than I could've gotten, but I liked the option that they had that we ended up going with. The look of it is exactly what I wanted.

We had a very good Empire sales rep. He was very professional and had really nice samples. He made sure to give us a military discount. We got the best carpet and we didn’t realize how nice it was until it was put down in our two bedrooms. It is so nice and plush. The carpet that was in the house was old. It was like a 70s shag. The rep gave me the standard padding for the carpet that we got. Their standard padding was higher than what the normal standard padding is. It was like a six or something so it was very good. The only problem I have was the fact that the rep did not measure well. When the installers came to install the carpet, they didn’t have enough of it. They had to come back and finish. That was the bad part. Other than that, the installers were great. They were quick and very professional. I would buy from Empire again for sure.

I scheduled an appointment twice and they never showed up. The first time I scheduled the appointment a week ahead of time, took 2 hours PTO time from work and they never showed up. When they didn't show, I called them and scheduled for the next day on the phone. They again never showed up. I wouldn't recommend this place, they are not reliable.

We had used Empire to put the floors in the adjoining two rooms and the quality is excellent. Everything went very well. They showed up when they said they were going to. They had samples that I needed to look at. Then the installer came and worked very quickly and did a good job. There are no wrinkles on the rug and it looks nice. We're happy.

I was approached by some other places, but they were high. When the mother of a friend of mine had a floor put in, I asked her who she used and how much it cost. She told me the price and that she used Empire Today. Their floor was great, and she said she was really pleased with everything. The cost was a lot better for the same things that I wanted from the other places. So, I called them. The sales guy that came out was laid back and very informative. He answered my questions and showed me what I wanted. I had to reach out to him a couple of times and he responded quickly back to me. He was good. The installation team was great. They came in and put the flooring in. I love the floor, but one section was buckling. I told them about it and they're coming to fix it today.

Updated on: 01/17/2020: After speaking with customer relations I was basically told that what they installed is it regardless of what I was promised. Be very careful about using this company. Just think about. This Empire's own customer relations dept said this to me. I will be updating my reviews on this company weekly. Seems like a company this size would appreciate good customer service. Be real sure of exactly what you want. Brandon ** one of their very dishonest salesperson lied multiple times to me. He said whatever I wanted to hear. And they praised the salesman for it. I hope no one else has to go through this.

I had seen a lot of the television commercials and I called Empire Today first. The rep was very nice, so I didn't even get another quote. I had them install the best quality luxury vinyl planking floors the whole upstairs. It made a big difference. I have rowdy dogs, so having the nice waterproof floors that still looks great is a nice value for the home. But the original measurements for the flooring didn't match what the installers found. So, that was good and bad. It took them an extra half day because they had to get more materials from the warehouse. But it really made me like the company because I didn't get the most expensive, and they didn't charge any extra when they found that more materials were needed. They honored the original estimate, and I thought that was great. I really like the floors, and the installation was really smooth and good.

I had carpeting done a couple of weeks ago and I love the carpet. I had a quote with Home Depot but I chose to go with Empire because the pricing was more reasonable. Also, the salesperson was excellent and just did an all-around better job. The service was excellent too. The installation team was very courteous and efficient. They were in and out of here, which was good.

For my third time of using Empire Today, I had laminate tile in my bathroom, laminate flooring in my living room and hallway, and then a piece of carpeting upstairs. They all look very nice. As for the installation, every other crew was wonderful aside from one person. There was an issue with the floor and instead of him solving it, he refused to do the work, left, and blamed it on me. But all the other crew that did the work were very efficient and they did everything they needed to do very quickly. There was an issue with one of the rooms that I had to get additional work done on it and they had to come back. It went very well. So, they finished the work and they absorbed one of the additional costs. Empire is very easy to work with and accommodating. They get in then get out, and it doesn't drag on.

From sales to the install, everything was fine. Everybody did their piece. The salesperson was honest. We had some issues with the floor not being able put in hardwood, because we had some issues with our previous floors that were not Empire. So, they reacted quickly to it and came back out with carpet samples, because we were unable to do the hardwood floor, and took care of it. And then the install was scheduled and the guy who installed was very respectful and did a nice job. Overall, the quality of the workmanship is good. We had the floors installed in the great room, the hallway, and three bedrooms. We got prices from others and found that Empire's is a bit better than the competitors. Not much difference, but it was a fair price.

I got a quote from Home Depot and Empire Today was cheaper, so I went with them. From purchase to installation, my experience was wonderful. The installers were courteous, professional and very good people. They came and did not have the right amount of carpet, but they returned the following day with the carpet and installed it. They were very professional about my walls which had all been painted before the carpet came. The quality of the carpet is wonderful. It’s nice to feel the carpet in my toes. I would use Empire Today again.

Empire has some good installers out here. Those guys were a little bit limited on their English and we were able to work around that little handicap. Once we figured out what we were talking about, everything went smooth. We had tile installed in the dining room, living room, and the hall.

Purchasing from Empire Today went good. I had a couple come out and they seemed to have the selection and pricing that my wife and I expected. Prices were right, product was great and the carpet installation was easy. The crew came out and did a good job. The experience was everything we expected.

DO NOT WORK WITH THEM!!! Horrible company to work with... very irresponsible, not responsive at all. They were quick to get the sale but as soon as the install day came they completely ignored me and were nowhere to be found. The sales person David claimed to be sick and didn't help at all. They ran my credit and told me I was forced to stay because the hit was already on my credit. So I rescheduled, and as soon as the I hung up the phone the sales rep was miraculously feeling better enough to say he was happy we rescheduled. Such a horrible company. DO NOT WORK WITH THEM!!!

The sales rep was very nice but I was put off by the fact that they first showed us a very high price. Then when we resisted and said we had to wait for our other estimates to come in, they dropped the price by almost half. It ended up being the lowest estimate so we went with it. The installer was very nice but I was disappointed with the whole process. He arrived very late in the day and stayed until after 9 but didn’t finish and had to come back the next day. He also didn’t have enough carpet to do 2 of the closets that we payed for.

I had carpet installed by Empire Today in the whole house, downstairs, the basement and upstairs. I had used Empire before. The installers were very good and very considerate. We were very satisfied and I like the carpet.

The installers were quick and efficient, but they tried to show up at the same time which wasn't exactly good. So, they had to re-coordinate their installations. Nevertheless, they got the job done on the time that they said they would do it, so I'm satisfied. It looks great and wonderful all the way down, but the true test is happening now wherein we have to step and walk on it. Only time will tell if it's gonna wear or some of the pieces is gonna come off.

We had flooring done throughout our first floor, and then began our nightmare. We were set up with a 12 month no interest loan. However, they charged us interest. We spent months calling to resolve this and no one would get back to us as promised. We would have to call back. Our contract was apparently lost and no one knew up from down at this company. After a lot of time spent calling and calling we were told we would be issued a refund for the entire amount paid and the account would be closed. Now before we have received a refund, we are sent a bill for the original amount, including a refund we never received.

My husband and I had very expensive waterproof laminate flooring placed in our living room approximately 18 months ago. We noticed 1 week ago that the corner top layer of one of the boards was lifting. We contacted Empire about repair. When their customer service representative (Emily) contacted us, she did nothing but tell us we were out of install warranty and manufacturing warranty may not cover due to water/ moisture damage. She refused to send a flooring specialist out to our house without charge to determine if it is an installation problem or manufacturer problem and to give us a professional opinion, even to give me an estimate to repair if due to installation (which we would be responsible for).

Empire Today did a good job and I'm happy. I pretty much knew what I wanted, and they did it. They came when they were supposed to. They cleaned up after themselves, and the floor looks beautiful. When I had that work done 4 years ago, there were a couple of things they had to come back for. There were a couple of little corners that weren’t completed and that wasn’t the case this time.

I had a laminate floor in my kitchen and in the walkway when you come into the home and carpeting throughout the living room, dining room, hallway, and two bedrooms. I couldn’t afford the carpet I wanted, so the sales rep worked it out to something a little less expensive. When the guys came out to do the install, they walked me through how that went as far as their professionalism, if they were on time and if they cleaned up. They gave me all the detail with that and they worked hard. We had a lot of work to do in this home and they moved furniture like crazy, couches and beds. And they didn’t damage my furniture in all the rooms. The quality of the work was fine. But my niece dropped a hot iron on my new floor and they’re sending out a technician today. Customer service agreed to send somebody out to take a look at it to see if they can do something about it and I appreciate that. Empire is a good choice and it was a good experience.

I had Empire Today install carpet in all the rooms- the bedroom, living room, and dining room. The installation went great and I like the carpet's color. I was really satisfied with the experience.

Everything went fine with Empire Today. I was very pleased with the quality of the carpet and the professionalism of the installers. When they noticed that there was a couple of wet spots and some damage to the subfloor in one room, they called me right upstairs and told me about it. It turned out to be termites, which we had no idea were there. But they packed everything up and as soon as we had the termite problem taken care of and the subfloor repaired, they were right back here and did a great job. Wanda, the one calling to let me know when people would be here and go over details, was amazing. I am pleased with the quality, pleased with service, and when I need new flooring in my living room and dining room in the spring, I'll consider calling Empire again.

Empire Today is generally good. They got good workmanship, they were quick, and they knew what they were doing. The floors left are good. One drawback was that they didn't put like plastic sheeting over everything. I didn't realize how dusty it gets. But I had microdust over everything on my ground floor, furniture, countertops, and everything. And so, I had to hire a cleaning company to come in and dust everything down, and that cost $345.

We had arranged for carpeting from Empire Today. They came in and measured. They then brought the carpeting and did a nice job of installing it, but they didn't bring the correct type of trim to go around it. When they called around, nobody had it. I was under a deadline, so I ended up going to the hardware store, getting the trim, and installing it myself. I notified Empire Today about what happened and asked them to take some money off of the bill, but I have yet to see that happen. They said that they'd take care of it. But then, somebody called me and asked me the same questions about how it went. I told them what happened, and they said that they'd take care of it. However, somebody else called me to ask what happened.

I was happy with the sales rep, but when I tried to reach him, the number that I was given was the wrong number. I had to call the main number and they contacted him. And I wish the installers would’ve spoken more English. I have two cats and I was trying to explain to them that if they did the bottom floor bedroom, I could put the cats in there and then they would have access to the entire house. But they decided to go into each and every room, so I was continually running after my cats because I couldn’t keep them locked up.

We got hardwood floors installed on the second floor of my home. Empire was the first one that we contacted, and they had the color match of the hardwood to the existing hardwood that was installed in the home when it was first built. And they had the same finish to the hardwood floor. The other group that we checked did as well in terms of the color match but the finish was a little different. Our new flooring exceeded our expectations. We’re very pleased with the installers. The actual people that came and installed the hardwood did a fantastic job. It took them two days to get it done.

We had used Empire before when they put down some hardwood floors for us. The product was good, the service was excellent, and the prices were very good too. We bought a house and have gone through and remodeled it, painted it, and did a lot of upgrades in it. The people who owned the house prior to us had a dog and a cat, and so the house had old shaggy-looking, dingy carpet. It was time to get rid of that and we wanted to get the house cleaned up and put new carpeting down. So, I got Empire again a couple weeks ago to put in 4 rooms of carpeting. The carpet is hypoallergenic and pre-padded, and was put in 2 guest bedrooms, a master bedroom, and my guy room.

The very professional salesperson did a standout job. I had two good crews that came in. One did the vinyl, and the other one did the carpet. Two different crews, both of them were very professional, cordial and did a nice job. The cost was right in line. The only complaint that my wife had was the selection of the vinyl was very limited. We found one that worked which looks very nice and we're very happy with it, but the selection was more limited than what we would have liked to see. Other than that, we purchased this home and they were very timely. They were able to get the job done quicker than any of the competitors. They were there the next day after the salesman was there.

I don't understand how Empire is still in business. Sales guy came and that was fine. He brought samples and measured with a laser gadget, outlined a detailed floor plan and contract with all sorts of notes on what our room would entail carpet wall to wall. Note that it's not a complicated room but items such as carpet NOT going in between the stair banister legs was discussed and in his notes. (More on that later). We live in a concentrated part of Boston where parking is a challenge. I ALWAYS bring this up when there's any type of service or delivery in my neighborhood. Again, in the notes and according to the Empire sales guy, 'won't be a problem, we deliver all over Boston....' Scheduled installation for a couple weeks later on a Friday. I was a bit irritated that Empire couldn't give me a window beyond 8am to 6pm up until THAT morning when it was reduced to 12-6. Ok....fine. Should only happen once. But still didn't love that.

The Empire rep that came to my home was really helpful with all the materials that she brought. She even suggested some different types of flooring and some different types of carpet too. She suggested colors and how it can be combined with all the wall color too. So, it was a really good experience. The one thing that made us decide to go to Empire is that they offered that they can do the job as quick as we want. We had another company that came and they told us, "No, it will take two to three weeks." But then Empire told us, "If you want, we can do it tomorrow." So, that was a huge change for us.

Empire Today installed the carpet that we replaced many years ago. The wood floor replaced the carpet. We had it installed in the entire house with the exception of the bathrooms. The installers came in and moved around the house. They helped remove the large furniture, and then they began leveling the floor, sanding it. After that, they took lunch, and then they began the process of putting the hardwood floor down. That evening, they covered the furniture that we had to leave outside with plastic protection, and then the next day, they came to finish. I was pleased. We did it for my mom’s house and we like that she is able to move around the house in the chair more easily than she was able to do on the carpet.

Empire Today installed our carpet and the padding that goes underneath it in our master bedroom and second bedroom. I used Home Depot before but they were booked in three weeks out and I was trying to sell my home, and I moved over to Spokane. So, I needed to re-carpet it faster. Going with Empire Today worked with my timeline.

I went with Empire Today before in a previous house and I went with them again to have carpet installation in my family room and office. But this time, I waited longer than what I had anticipated. Other than that, it was installed correctly. Everyone was professional and very polite. The sales rep was wonderful. He communicated well, answered any questions I may have had and he was very informative. They could improve on the timing though and it would've been better if there'd be more discounts, especially if I’m a returning customer. Nonetheless, the quality is good.

I had the floor installed in the past and that floor was damaged a little bit. I had put the same floors and only Empire had that wood, so I had to go to Empire and call them and redo it. My experience with them was good. However, they're expensive. Compared to the industry standards, it was a high price. The service was good though. The salesperson and the installers were good as well. Everyone was good and they did a good job. I will recommend them to other people.

Empire installed vinyl flooring in my kitchen. They had assured me it was waterproof. This was a flat out lie. Within just a few months it has started to lift off the floor in numerous places. Empire says the warranty will not cover its repair because the damage is "site related". They claim that since my dog urinated on the floor that this caused the separation from the subfloor. This is total malarkey. I've had the floor looked at by a professional and the reason the vinyl is coming up is because the subfloor was not nailed down completely. Very shoddy workmanship, very poor customer service, very embarrassing over the holidays when family members came by.

I had carpet and tile put in my home by Empire. I didn't choose Empire, but I'm really pleased with the work we got from them. It was done in a timely manner right before the holidays and we're just tickled to death with the work they did. The people who worked were great, real professional, and super clean. They left the house in great order, which is really unusual. I've had other contractors come and do other stuff and it takes forever to clean up after them.

I had a friend that recommended Empire and did get discount or getting the recommendation from another customer. He was really happy with the way everything went. I did see his flooring, and he told me everything went smoothly. I had done the hassle of going to a store and trying to pick a product out. I looked a few times and always came out more confused than when I went in. Having a salesman come with the samples to your house helped a lot. The one who came from Empire was good at explaining everything and showing me what was available.

After meeting sales rep twice, paid a deposit and made an appointment for carpet to be installed. Had to take off work and had everything in the 2 rooms I was having carpet installed in packed up and out of the way to find out that they were not coming on the date we had scheduled. The whole week before my appointment I received text messages asking me to confirm the appointment and when I replied back with confirmation, a reply message was sent back to me confirming that the appointment was confirmed. Had to reschedule and take an additional day off.

I had laminate and carpet put in our living room, hallway, and kitchen. I went with Empire among other companies I considered because of the six-month payment cash. The team came out quickly and it didn’t take too long for them to do it. The flooring looks good but there are some issues that we’re still trying to get resolved. We have a very busy household, so I didn’t pay as much attention to it as I should have right after they were leaving. We had to have someone come out already to redo the seams in the hallway ‘cause the seams were showing, but then I’ve still got a few other pieces of my laminate flooring that have bubbles in them, underneath the laminate part. They haven’t done anything about that yet, but they seem to stand behind whatever they say they’re gonna do. So, when you use them, make sure you double check the installation really good before they leave.

We were thinking Lowe's or Home Depot and then we looked at all the ratings and reviews. On the internet and all the social media, Empire rates higher. We talked to a bunch of our friends and there were a lot of people who said to not go to Lowe's and then I had a few friends that mentioned OG, the sales rep, by name. OG was amazing. He has done it for a few of my friends and he's recommended through family. And the installer guys were very comprehensive, kind, and were gentle to my stuff. It was a really great experience! I wouldn't have had them come in if all my friends didn't tell me how great they were.

Empire did the floor for my daughter when she bought a house. She told me about them and I had them install carpeting in two bedrooms, the hallway, and the stairs. Everything was very good. The lady who came to measure was very nice. The guy who came to install the carpet was very good. It took him two and a half hours to finish the job, and they told me that it was gonna take that much time. They took the old carpet away and put a new one. I like them a lot and they did a great job. I like everything. Whoever I talked to, they were nice and friendly. I will tell anybody who wants to do their floor or their carpets to go to Empire.

Updated on 02/11/2020: I will make this short because I have already invested so much time and effort into this matter. Basically, Empire Today wants to charge us $1200 to remove a newly installed carpet and replace it with a new color because this carpet was supposed to be grey and is sage green. Their corporate office admitted that this particular carpet can look green in certain lighting, but didn't tell us (the consumer) that. We would have NEVER chosen a carpet that "could look green." If you are unhappy, they won't stand by their guarantee. They are saying that although we didn't have that information about the carpet looking green, we are choosing a new carpet by choice, which is certainly NOT the case. Buyer beware! I have sage green carpet with grey walls and white trim. Carpet was supposed to be grey as well. Such a disappointment.

I had carpeting and a wood floor installed by Empire Today on a living room and then a large master bedroom. I just purchased the property and I had two other people come out and give bids, and then I was on a time restraint. So, right before the holidays, I needed to get the work done because we were moving into the house right after Christmas. Empire was a little more expensive than the other company, but for similar materials, Empire will be able to do it in my timeframe. They had a guy come by on a Saturday, and then we were able to set everything up for a Monday and Tuesday install. So, that worked out really well.

The salesman, Ernesto, did a great job finding what I wanted. And when I had an issue with pricing, Empire Today matched the prices that I was originally given so we kept the order going. I wanted quality, but I also wanted to compare pricing, and they did both. I had Berber carpeting installed in two bedrooms, in a basement, the staircase, and the hallway. The installers who came were very professional and clean. And the whole process was smooth and seamless.

I am pleased that this company contacted me and indicated that my issue will be resolved. As a return customer, I appreciate the company making a commitment to work with me. This has certainly made me feel better about this experience. Thank you, Empire Today for following up.

Everything went well with my experience with Empire Today. I had carpeting done in two rooms, the living room and family room. The salesperson was very nice and helpful. The installers did a great job as well. They met all of our expectations and we were satisfied. I was very surprised that they were able to do it so quickly 'cause it was right before Christmas and I know it's a busy time. The saleslady who was at our house said, "They could be here tomorrow," and they were the next day. It was that quick.

I had Empire Today install carpet and pad in a back bedroom. The saleswoman was awesome. Also, the installers were really good. They were clean. The only thing is, I thought I was supposed to get a bigger pad. What I got is thin. I know I paid for it with a certain pad, and they said, “No, this is standard.” I was like, “Okay, whatever.” I was busy working at the time so I didn’t have time to deal with it. But I got a new, cream carpet.

Everything went great when I purchased and it went according to plan. I got a good price, I had a good install, and the result is wonderful. The sales representative and the installers were professional and friendly. The installers got it done without having to move some difficult furniture out of the room since they worked around that, and it was great. I got nylon carpet and the quality is good. Keep up the good work, Empire.

I had Empire Today install carpet in the basement. The salesman was fine, but he needs to improve on his measuring technique because he used a laser to measure and that didn't properly measure the floor. When the installers came in and measured everything, they realized that they didn't have enough carpet. They told me about it and set a appointment for the next day, and they came the next day with enough carpet. They were great and everything went fine.

We had a leak in our roof skylight. We have had all of our carpeting replaced two years prior by Empire and I wanted to match the carpet that was in the house. But that didn't happen because they discontinued what we had put in there. I had to find something as close as I could to match it, which was very difficult. The sales rep was very good. We were dealing with an insurance company, so she had to kinda go back and forth with them because they only wanted to allot X amount of dollars for carpeting. It took a month of Sundays to get it done, but she did work very well to get it done.

Price-wise, Empire Today was one of the best so I had them install vinyl plank in a hall, a living, and a den. The quality of the product was good and the quality of work was great .The installers came back out and fixed what needed to be fixed. I was trying to find a smoother transition into the other room, but I haven’t had the chance to go shopping for it yet because the floor was for two different levels. And I have a walker and it’s kind of hard for me to go over things like that. So, I’m trying to find a flatter one, instead of a rounded one. Other than that, everything went fine.

The company reached out to me after I made the above review and honored the pricing from the previous job six months ago.

I had carpet installed for my entire house. In the military we have After-Action-Reviews (AAR) after every major event/exercise. These AAR's are intended to be honest, yet constructive. I will submit my AAR with no less intentions. The sales rep and I walked through the house and I addressed where the carpet was to be installed with transitional strips; some pitfalls where that the door to the garage may need to be cut due to the height of the carpet, which she said the installers can do. I also explained that I wanted not just the tread and risers carpeted but the stringers as well. She told me that all laminate would be removed down to the bare step. The installers showed up on schedule. They were very polite and professional throughout the entire process.

Cheap carpet and very cheap installation, I should have gone with Home Depot. Empire installed my carpet August of 2018, in about September of 2019 we had them come re-stretch the carpet in 3 places. Since we were past the 1 year warranty, they wanted to charge us for the re-stretching. Thankfully they waived the fee BUT now as of December of 2019, I need the carpet re-stretched in 3 more places. This is absolutely ridiculous, I have NEVER heard of someone needing their carpet re-stretched, let alone after 1 year.

First, of all a representative from Empire Today flooring came out to my nephew's home. I was not here but because of his disabilities the home has cameras throughout the home. The representative told him you will only pay $128.00 a month and you are approved for 48 months. My nephew was then asked his email as the representative signed in to his account for him and said just say accept. The representative had him sign a contract and that was that.

They were more reasonable, so I had them put in carpeting all the way through the house. We scheduled the install and they did come on the date that we told them to. Then they called and told us when they would be there. I feel good about the quality of the carpet. They did a good job. But they could make it easier to contact them.

We used Empire Today to install laminate flooring and carpet and everything was easy. My wife had the salesman come and talk to her first and then he came back and talked to both of us. We scheduled the install that night. It's a simple process and we're happy with how it turned out. It's a good flooring and we like it.

We have had the worst experience ever with Empire. The sales reps were great but from this point on everything was terrible. After the vinyl was placed the transition came up twice. It was finally disclosed at this point the wrong transition was used and the carpet on the other side of the transition cannot be repaired. They are giving us a credit to fix the carpet that was ruined by the installers but it is not the a credit of the amount of what we originally paid. Our complaint was first made before our one year window. To get the same quality carpet we originally had we have to pay over that credit amount. We never would have bought this had they not damaged the carpet.

I am very upset for being lied to by an Empire Sales Rep. He sat down with my husband and I and said we would have 3 years with no interest to pay for carpet and tile. I asked the salesman twice, confirming 3 years no interest and he said yes. I looked at my bill and started to see interest being charged. I was told that was not the plan I signed up for. They said I signed up for a plan with 9.99% APR if paid within 48 months. So basically he lied just to make a sale. I will NEVER use them again because of this. I called Empire and complained, they still did not honor what was told to me.

We had Empire Today install the tile floor in the living rooms. They're reputable and I wanted it done quick. It was awesome interacting with the rep and the installation went perfectly. The new flooring is different and I like it. I’d recommend Empire.

I went to a lot of places and the sales guy at Empire Today was good. He didn’t pressure me, and he was very helpful. His presentation and the product that he showed helped me to understand the difference between the vinyl plank and vinyl and sheet. So it was good. The installers were the best. They were on time. We got the vinyl plank and had it installed in the front office area, in my living room, my bedroom, and my bathroom. I had the installation done over a period of two days only because of the way my house is configured. I asked them questions and they answered them. I was very pleased with the installers.

I had looked around but Empire had the best deal and the nicest carpet. The installation went awesome. The guy was quick and good. The carpet looks beautiful, and it's very high quality. Empire is a very good company. We do plan on replacing some more carpet after the holidays, so we would definitely be calling them again.

I had hardwood floors put in by Empire Today in a bedroom, a living room, a kitchen and a hallway. The only negative I had of the entire deal was the salesman wasn't really truthful. He said that the installers worked only for Empire and that was one of the deciding factors for me. But I found out otherwise, so he blatantly lied to me about it to make the sale. And after the fact, the boat had left the dock and I couldn't turn back. Nonetheless, my overall purchasing experience with Empire Today went good. The whole installation was great. The installers did a superb job.

We were gonna do a whole house remodel and I started searching on Google. I found that Empire Today had very good responses. People were very happy with Empire, which was probably the main reason we chose them. We did a wood plank that's waterproof that has a cushion back on it. When the installers came, they said that we bought the top-of-the-line. We had it put in the living room, dining room, kitchen, hallway, utility room and two bathrooms. We had it in everything except for two bedrooms and then we had carpet put there.

We got a quote from an Empire Orlando Salesman for stone infused vinyl tile that was reasonable. He never said the tile we ordered could be installed without grout. The installers agreed to do this as it reduced their labor considerably. We talked to the salesman about thresholds and later found out from the installers they were not included with our order and had to buy and install them ourselves. The installers left glue and caulk on the flooring and trim that was hard to see unless you were on your hands and knees because the color was similar to the flooring so we had to clean this up. Later I could not open a sliding door and I found the tiles were blocking its path. Eventually, Empire came out and fixed this and replaced a defective tile.

I looked at Lowe's and some places, but I thought Empire was my best deal. Their estimate was better than anybody else I had, so I had them carpet all of my basement and then some flooring in my bathroom. I'm supposed to get a $250 off from the email, signing up for them to come out and they didn't give me that. I called twice and I never got anything back on that. Also, the installer was a bit hard to understand and there were a few problems, but we got through him. He broke the leg off of our pool table and he didn't tell us then when he put our stuff down in our toilet, he didn't leave a hole or anything for us to put our toilet back in. Still, the sales rep was nice and worked with me really well. She told me what was the best price for me and she showed me what I could use and their prices.

I have flooring put in our home by Empire Today. The salesperson who came was very nice and she explained everything very well. We like the new flooring. It is easier to keep clean than the carpet that we had on there before.

Some of the responses that I heard out of people who had used Empire before and some of the stuff I read online about them helped me decide to have Empire do four of my rooms and the living room. The sales rep was a nice fella. Everybody is nice at the start and we're curious people, so we pushed a little bit to see what all they had, and he just kept bringing samples. I've never seen somebody with so many samples. I picked a carpet based on the color of the samples provided in relation to the wall color and everything else.

I had hardwood installed in four bedrooms and the installation was good, which took three days. I wish that we got an itemized bill from Empire Today but overall, the flooring looks good.

Our flooring from Empire Today is pretty good. For the cost invested, it's pretty good quality. My installation experience was good as well. The installers were very professional. They spent almost four hours, so it's a little long time. They did a pretty good job. We felt very good.

They had great price and they were very easy to use. It was a great experience. The installation went really well. They installed the carpet in five bedrooms and a hallway. I like the fact that it's higher-grade carpet, and I like the thick feel of it.

I had Empire Today install vinyl flooring and carpet in my entire downstairs. I did the vinyl in the kitchen and the carpet throughout the rest of the house - the bedroom, living room and side room. I really liked the specific style of the vinyl flooring, so that was why I chose that one. But as far as the carpet, I enjoy the color, but there wasn’t a huge option for colors. I did look before at a couple of other places, but I really liked the sale that was going on. So, I went with Empire. The installation was decent. I was a little upset that they didn't get rid of some of the old material after it was done because I thought that was included. But it wasn’t a whole lot, so we were able to get rid of it without an issue. The whole outlook of the flooring looks amazing.

We had new carpet and new, cheap vinyl flooring installed with Empire Today. I did my searching online and found out what was included with Empire, specifically the moving of the big furniture items, which was important to me. And if we had been unsuccessful in dealing with Empire in getting what we needed for a reasonable price, then I would have undoubtedly gone to somebody else. The rep I worked with knew the product, he was helpful, and he was a good a salesman. The installation went great, too. The quality of the products was good value for the money. And I really like the softness of the carpet.

I am so disappointed in my flooring. I have ordered my flooring since June and they gave me such a run around to come and fix the floor. This has been the worst experience I have had with trying to have them come and fix my floor. They have one excuse after another. Just because I am old does not mean I will not fight them to fix my floors. Not only that I have slits in some of the vinyl tiles and they tell me that is part of the flooring. I would never have bought this but when you only see a piece of the vinyl 4x4 you don't see the whole vinyl. Who would buy something with a slit in it. I will have to get in touch with Wells Fargo Bank and tell them I will not pay for something that is not finished. Let them deal with Empire. I am sick and tired of this crap. I have bought carpet from them years ago and they did a great job, but not this vinyl. Thank you, Lilli **

The sales rep from Empire Today was very cordial and nice. I had the living room carpet installed in my home and the installation went very good. The guys helped move stuff around and they got it in. I like the quality of the carpet and it has been good so far. I would recommend it.

I needed a carpet done and installed, and I have had friends who have told me they know how to do stuff. I've had them do stuff and it turned out into something that made think to call in the professionals the next time. I kept seeing Empire Today's ads on Hulu and on my Facebook. So, I went with them. I was looking through the carpet and I fell in love with their custom-ordered stuff.

Empire did our floors and carpet, and everything was fine, except one area going up to the steps. We had the steps redone. They're open steps, and at the very tippy top it doesn't look like it was finished correctly. But other than that everything looked perfect.

We had one bedroom done several years ago by Empire. And then, more recently, we had them work on the whole lower level bathroom flooring. The flooring itself is nice. I like it. The only thing is that they don’t caulk around the bathtub once it’s done. I had to do it myself because I didn’t want water to go between the flooring and the bathtub. So that was kind of disappointing.

I had an entire townhouse carpeted two years ago and it is so loose and wrinkled all over the place already! They have a one-year warranty for installation, now we know why. You get what you pay for I guess. They are nothing more than door to door scams with contracted cheap labor and zero quality. If I lose this fix it for free fight, I will go legal action. Avoid, go with a local place.

Empire Today flooring gave me a contracted price of about $12000 for a flooring job on my lower level. The installers showed up and hardly spoke English and told me they would need to do significant amounts of work beyond what was discussed by the salesperson which ultimately wound up being an additional $3000 plus dollars. Since they changed the contract I chose to not proceed and request my "refundable" $1200 deposit. One month later and 4 phone calls later I still do not have my deposit despite being told by every customer service representative that it is pending or processing. Terrible, just terrible business practice. I ended up going with a local well known business that gave me a superior project and did quality work in 1.5 days versus the 4 days that empire told me. I also saved 7 thousand dollars. Never again!

Empire Today's price was very comparable to other companies, however, due to timing, I went with them. I was not home on the installation day, but my husband was and he said everything went fine. They came in, turned their music on, and got right to town. I had carpet installed in a couple of bedrooms and its looks are my favorite part. But the installers had to come back. They did not put the carpet in the closet, which was attached to the bedroom, and there was no threshold. I called them back and they fixed it.

I’ve used Empire Today before and had good work, and their pricing is good. This time, I got four rooms carpeted through them. The customer service answered my questions. They didn’t push any particular product and they allowed me to get what I was interested in. The installation went great. They finished it when they said they were going to without any issues. Everything’s great.

I thought about mostly going to Lowe’s or to Home Depot, and then hiring a subcontractor. But I went with Empire Today because it was supposed to be a $50 for every additional room, but then I picked out stuff that didn’t apply to that. And that made me pick Empire to start with. The sales rep that I dealt with was pretty new but she was very good.

We had a long-time flooring company that we dealt with and the guy who did exactly what we wanted all the time retired. We considered other brands and the cost was better with Empire Today. The quality of the product was comparable as well. We were able to get the color and the style of the carpet that we wanted and the sales representative made it efficient. He asked us a series of questions that got us to where we wanted. He brought in several options and gave us a little quick idea of what the carpet was like--the entry-level, the medium grade, and the good stuff. He did a good job of making it quick and easy.

We had gone over to Lowe’s and was looking at flooring, but the associate there didn’t seem very knowledgeable, and the quality of the product didn’t seem up to par. We've seen Empire Today commercials, so we decided to call them up. The sales associate was super nice and we definitely noticed the difference in the quality of the flooring. It was thicker and better made.

Empire is a horrible company. Do not purchase anything from them. They are liars and their products are not what they seem. None of their laminates are water proof or scratch proof. The salesman will lie to you and tell you that they are but please don't be fooled. Also their customer service sucks. Please do not purchase anything from this company. Absolutely horrible company..

Empire carpet is the worst company for customer service! You can’t speak to anyone higher up than your closest location. I have an inch gap between my floorboards and walkway and a sticky residue that their “manager” said was probably stainguard at the manufacturers. Since this man left my home I’ve tried repeatedly to contact someone to have it fixed but can’t get anyone one the phone. I’ve been hung up on and avoided for 2 months. Save yourself the heartache and read the reviews. I wish I would have. Our carpet it is 7 months old.

I called Lowe’s and Empire's installation process seems a little bit more convenient. I had them do two different carpet installs on a total of six different spaces, including the master bedroom as well as kids’ bedroom. The first time was nine hours, while the second was three hours. I wanted something darker than what I had before and the installation went well.

I had carpet installed through Empire and things went well. The guys who did it could have been a little better though. Nobody spoke English, so it was very hard communicating, and they didn't do the stairway like I thought it was gonna be done. Still, it looks great and it is 100% better than what it was. I would go with Empire again.

We had wood floors installed and a stairway covered with carpet by Empire Today at our whole house except for one bedroom and the steps. We wanted it done immediately and I’ve used them in the past. Downstairs, we went with a light gray with a wide floor. And upstairs, we went with a little thinner and more of a taupe. The guy, John, was great as far as coming out, explaining the products, measuring and doing all he had to do. I’d give him an A. The A-plus would go to the installer. He was great. It was done in two weeks apart in the upstairs and then the downstairs.

I used Empire in my old house, and when I moved there was carpet here and I have planned to get the carpet up because it was old and it was time for it to go. I saw Luna and all the rest of it and said, “Well, I've dealt with Empire before.” So I called Empire. I had the laminated flooring downstairs and the carpeting upstairs and the bedrooms done through them and everything so far is good.

So last March I had Empire Today come to my house to laminate two rooms, a hall and some stairs. They was suppose to also do the living room and dining room, but since I was going to remove a wall that separated the living room and dining room I told them I would call them back when the wall was taken down. I called them back and they came gave me the cost and I paid for the job. However, when the installers came they told me the step that replace the wall was not a part of the job. I contacted the sales Rep {Ken} and he said he would get back in contact with me. The installers left. So I'm waiting to hear back from the sales rep, NOTHING!

If I could give these ** zero stars I would! DON'T WASTE YOUR TIME! They sent installers out to our property with no enough carpet! Installers are fluent in English which made communication with them hard!

Had Empire Today come in on 7/12/19, made all the the plans to put my floor in on 7/15. Came in put the floor in one day. Around 11/15 we see one plank is lifting. Call customer on the 19th, spoke with Gabriel at 6:06, told him about the floor, he gave me a ref. Number and said I would get a call back in 1 to 2 day. That should have be around the 20th to the 21. Got the call on the 27th. I miss the call. Call the customer sev. Back and was told that it was my fault for miss the call. Got call back on the 12/2 spoke with Rachael. She gave me the same BS. Because of the holiday and she was out sick that why it took so long.

I was definitely not happy with the fact that when I booked my appointment there was a sale going on but once the rep came he stated that sale was over. They should really state that on their website. I still decided to get the work done. I had my floors installed right before Thanksgiving last week on 11/26. I didn't know Empire just subcontracted workers to do their work, so that was a bit startling, just 3 men and a white van in plain clothes. They finished the work in 2 days. The finished product I was not happy with the actual floors look amazing, the "quarter rounds" look unsightly, the piece to put between my carpets and the LVP flooring was on back order so they have not been placed yet, I was not told that before the install.

We had hardwood flooring installed by Empire Today. They were very professional. In the beginning, the way we wanted to run it was lengthwise. There was a hardwood floor below it and they said that we should do it width-wise because it'll go opposite of the old floor and would make it more solid. I value their opinion on that so we put it in and there are no squeaks. They had to come back because they missed one little piece they had to put in there. The floor is perfect. It has a lighter color, which really complements our furniture. It goes the whole length of our dining room and into our living room. It's quite a long thing, but it's great. And they trimmed it up really well. Our experience with Empire Flooring was great.

One lone guy showed up and I was a little bit miffed because I knew it was going to take forever. Boy was I wrong!!!! He was awesome professional and wow was he efficient. Took about 6 ish hours for two rooms and hallway. Looks wonderful. So very happy with his work, and everything.

If there is a lawyer that would pursuit this without many money...we have a good case! We have bought 4 floors and every floor fell apart....cheap products!! Management was horrible!! We had the company come out to help us after the first floor our problems had been fixed and they agreed there was no reason not put a new floor in. The salesman talked us into a vinyl floor after talking to the manager and again we bought a floor from them....BIGGEST mistake ever! The floor is dangerous and coming up everywhere. It is now a safety hazard!! They will not help us and we have spent thousand of dollars, still NO FLOORS!!!! Protect your investment...DO NOT DEAL WITH THEM!!

Phone service was great. Sales was patient, informative and supportive. Carpet installers were quick, but did damage some of our new tiles and scraped the walls a bit more than I expected (they also seemed a little annoyed that I wanted things to be clean). The tile installers were very helpful, hardworking, and skilled, unfortunately, they got rushed by the project manager and left a lot of bad cuts in corners and other edges.

** Audited by: Kevin Chaw **

The saleslady that I dealt with was great. I had carpet and some aisle planking installed. They came and they looked at the basement and said they couldn't do it. They said I had to have an asbestos test before they do it. A tile was removed by my son, and another company put the carpeting down. And it took me a month and a half to get a refund Empire Today. The installers from Empire cut some of the aisle planking a little short and they had to come back and redo it. The installation was fairly good. But the cleanup after wasn't so great. For instance, when they put the carpeting down, you have little bits of carpet on the edges. There was a lot of that left. Also, the communication with the installation team was not good. One or two of them spoke good English, but the others were mainly Spanish or Mexican.

My installation was smooth, nice installers. But.. Be sure to take your measurements from Empire in writing. I made a mistake not doing it. How I know: 1. There was too much carpet left with installers (I confirmed it was cut for me only). 2. Sales guy verbally told me my area was ~800 sf and for the same rooms HomeDepot guy measured it to 575 sf (yes they gave the official measurement). That is way too much difference, and I paid for that extra sq without any work. There is no mention of sqf calculation in any of the official documents, so there is no way for me to go back ask. In my opinion All empire's offered price discounts etc are manipulated by giving you lump sum quotes and by hiking price so always compare your quotes.

I've used Empire Today in the past at my other house when we were gonna sell it. I had a couple of rooms done by them and we were very satisfied with that carpet and how everything went but we had a bad experience with the first salesman. After he was here, my wife called to ask him a question, and he got nasty with her. We went looking elsewhere after that and then I told my wife that we could call back and see if they have a different salesman because we didn't have a problem with anything before then with the salesman. When a new salesman came out, he told me the other guy was no longer with them. They should not give a hard time to a customer just because she wanted to ask a question.

The guy was late almost 2 hours. Quote $20K (yes, $20K) then of course got the "manager" on the phone for the special price you never give anybody and that I am not supposed to see. Do they think we don't do our research on materials and costs? What a shady way to do business. Those old school used car salesmen techniques are so unprofessional, especially when they advertise $99/room coupons and 75% off on their website. Thinking this might need to be looked at by law professionals for deceptive marketing.

I was just looking at a commercial that Empire Today had on television, where they were offering this special carpet. I really was just gonna get carpet and I ended up getting this different flooring in the living room. I didn't know they had that special with carpet. We were supposed to get this room and this room was gonna be $75. But it didn't come up to that. The price was sort of misleading.

I liked the person that I was working with. She tried to make sure that it was affordable for me. I had laminate floors done in my living room and my dining room, and the installation went well. They were on time and they were as professional as they could be. They didn't speak English well, which was a little hindrance, but they still communicated well enough and they cleaned up by themselves. They were also friendly. I love the flooring and it definitely met my expectation.

The salesman that came out was on time with samples as requested. We changed our installation three times due to us not being ready due to our remodeling. Empire was great until install day and then it was downhill after that. The installation crew came out to do the work and told us that the floor had too much moisture to complete the project. I purchased two dehumidifiers to dry things out. They also said they couldn't do my steps as the salesman said they could without me building the steps out to accommodate the product, again another expense on me. The installation crew came back two weeks later to install the whole house and was able to complete the work in one long day. They tried to do the steps again but the product still don't work.

I liked the fact that the work could be done by Empire right away. It was an all day process because we did the whole apartment. The two guys that were here installing were very nice and pleasant. I felt bad it was only the two of them, but they did a good job. We wanted plush carpeting so we went with the best and we got a good grade plush. We love it.

I had a contract to have 2 rooms of carpet installed on 11-27-2019. The day of I never recorded a call saying who would be coming, when they would be coming, etc... I called the service center and was told it would be from 8am - 6pm, and I should receive a call from installer by 10:30am. They called while I was on hold, only to come back and say installer didn’t answer. I was the. Put on hold another 20 minutes only to have a totally different operator answer and go through the whole thing again! Still no answer from installer. Tracked to a supervisor who put in a ticket to have installer call me immediately, which didn’t happen.

I have new carpet from Empire Today installed on the floor and steps of my home. It costed more, but it was better quality. Empire was reasonable. I used them a couple of times and their product seems to be good carpeting. It’s nice and I really like it. It met my need. What I wanted was a nice carpet. I hadn't done it in years. It was the third floor, and I had never put carpeting up there. I've been here for 25 years, and I wanted to make it nice. I’m thinking about selling the house. I wanted to make it nice at a decent cost. My new carpet seems to be durable. The kids do well with it, so it seems to meet my need.

I had laminate installed everywhere except the kitchen, and the installers were good, hardworking men. I’m completely satisfied with it.

I highly recommend Empire Today. I had laminate installed in my bedroom through them, and they were good and organized. There were different financing available, and I like the no interest for a year. Their salesman was very professional and installers were very courteous. They were here on time and were able to answer any question I had. They did a good job and the clean up was excellent too. I was impressed.

The guy that came over, Brandon, took time and effort to look at his book and find the wood that I wanted. He had a good selection. We talked about it, and he was here for a while. He was very polite and wasn’t pushy. He wasn’t like, ”I have to go to another house,” or anything like that. I felt comfortable with him. But the people in the warehouse made a mistake and I was sent the wrong material. So we were not able to do the job when it was scheduled. Everything was planned for that day, and I was excited about having it done. And then, it didn’t happen.

Empire Today scheduled me quickly and came out to the house to do an assessment. The rep went over all the products, explained them all to me and gave me an estimate right there. I got carpet for one little room and its color matched my other flooring. The service was great and the installation was quick. And they scheduled it when I wanted it scheduled. It was perfect.

Empire installed sub-flooring and part of floor on Friday 11/8 and finished Saturday 11/9. I inspected the floor and found two planks damaged, poor work around a doorway, a cracked sill between 2 rooms, incomplete 1/4 round around kitchen island, poor cuts around bottom of stairs and defects in product. I took pictures and called and they sent someone to inspect by Tuesday. Byram and partner inspected and sent pictures to manager. Inspector told me installers would be back on Thursday. I then received a call on Wednesday from Gerry and was asked to give them some time to speak with manufacturer. I agreed. I had to keep calling over and over.

We had an appointment yesterday for Empire to come install carpet in the baby's nursery. They gave us an 8 hour window from 8am-8pm. The installer will be arriving so we had to stay home all day. We called at 3pm to follow up and the installer said he had another hour at the job he was on and was in Goodlettsville. We were trying to be patient and here comes 8pm and the guy never showed up. We never got a call. He wasn't coming. All of the nursery items are crammed in the living room and my husband had to move all that himself with me being 8 months pregnant. We can't sit in our living room with all the items in there from the nursery and Thanksgiving is going to be at our house this Thursday so it's very stressful! Very disappointed with the customer service!

Signed the contract on 11/10/19 for supposed "surplus material" they had on hand to install engineered stone (Canal Pier - Farmhouse Linen). Installation scheduled for 11/21/19. On 11/20/19 Received email confirming installation for 11/21/19. On 11/21/19 no one had called by noon so we called 800# only to be told that they hadn't had the product in stock so had rescheduled us to 11/23/19. No one had called or communicated this to us.

Hired Empire to put in laminate throughout our entire main floor. They called us a few days before install date. Said our floor was on back order even though sales rep said it was in stock so we rescheduled for 2 weeks later when the flooring would be in. My husband took off work to be there the second time. They didn't call until 3:30 to say now the floor is defective! I cannot believe you would not check the flooring when it comes in and then notify the customer immediately. Now we have lost money because my husband had to take off work! I would never recommend empire to anyone!!

The worst experience I have ever had, they tried to bait & switch to get more $$. I gave them 3 chances to get it right before asking for a refund where they kept $400. WHAT A WAY TO MAKE MONEY. I didn't want the 7mm the first time. I didn't want 8mm the second time neither was what was selected nor were they going to get another $500 for what was agreed on to begin with. Dont know why I had to give a star. I wish it could be a negative star.

The company is working out the poor installation issues. They have guaranteed me my 100 percent satisfaction. What was a really bad day turned out to be just fine. Because they care about you and their product. Will update when the job is complete . They are sending someone out December 3rd to see what can be done.

I will try to make it A short story. In July I had my dining room and hallway done with hardwood floors with empire. I also had my ceramic tile in my kitchen replaced also by Empire at the same time. The gentleman and his wife came to do the job. They were in such a rush to get everything done that they did one of the worst jobs ever seen. They also punctured a hole in my heating pipe. At this point he tells me that he can repair the pipe himself. So he supposedly repairs the pipe that’s leaking. They finish the job and I go to inspect. The corner of my kitchen where my stove and a cabinet where is sunk in and not sturdy when you walk on it. When you step in the corner you sink into the ground. So I asked the tech why it’s like this and he says there’s nothing he can do about it because there was concrete in that area. At that point I knew it was a total lie. I just wanted them out of my house at this point.

The installation process was a horrific experience and I will not use Empire Today again as a result. The installers took 11 hours and did not complete the job on less than 1000 sq ft condo. They cut themselves and bled on my furniture. They damaged my couch in 2 places. They used my power without permission by detaching my Google home device. They did not come with enough materials. They left food mess in my kitchen, around my burners. And one them tried to push their way back into my home after they had finished for the day and returned to pick up something they left. There is no communication with ET and there is also a lack of follow through. I have been inconvenienced throughout the process and can't even sleep in my bed because they didn't complete the job for a week. They are full of excuses!

I had the vinyl flooring and also carpeting installed by Empire Today in my whole house. I like the appearance. Empire's product has very good quality, and I liked their prompt response. The installation went very well. The installers were on time, they did their jobs, and they were very professional. My experience was very good.

No customer service at all. From Calls at 11:30 at night. Documents they expect you to sign on a tablet without being able to read them. To a runaround of not being able to receive a copy of your own order. This place is now being run by Keith Weinberger as of 2015, whose only experience is sales. This place is not what it use to be... STAY AWAY....

My son had used Empire Today a long time ago. Also, I have a place in Florida and I had them do all four bedrooms last year. The cost was very good. Down in Florida, I had three different companies come in and Empire Today was the best. So, when I came back to my house here in Pennsylvania, I decided to get my carpeting done here and I didn’t even bother calling anybody else. I had the master bedroom carpeting installed. The color was great and it’s very soft. It’s better than the one I had before, which was the builder’s carpet because we bought this house new and it wasn’t nearly as soft as what I had put in by Empire. The installers were really great, very personable and very professional. They did a great job.

I had Empire Today install tile and carpet for a rental property. The installation was perfect and everything was good. I’m happy with it.

My mother had Empire Today come in do her whole little apartment. I took her advice to go with Empire, and I got my stairway and hallway done. The installer knocked on the door and explained what he was gonna do, and he was nice. They ran a little bit overtime trying to get it done, but they got it all done. It was dark when he left. I'm very satisfied and would go with them again. They explained the product and I understood the best I could. And the rugs are soft.

I was interested in getting laminate installed in my house. I saw Empire was offering a 50% off sale so I thought Id try them to get a quote. The rep arrived and measured out the square footage I would be needing and I picked out the laminate I liked. The square footage I needed was 1000 feet. The gentleman told me I would have to have everything moved out of my rooms before they began. All the appliances etc. He then presents his estimate of $20,000. I asked if that was going to be adjusted at the %50 discount advertised. He stated that was with the discount. What!!! $40,000 for 1000 feet of laminate. He must have thought I was a fool.

We liked the salesman from Empire that came to the house. He was excellent, very knowledgeable and a very pleasant person. And the installation was, by far, the best of any that I have ever experienced with anything. They not only completed long before they said they would, they were excellent at their job too. I was very happy because they were excellent. They installed laminate wood in four bedrooms. Empire's cost was a little bit higher than the others, but the guarantee was better. I like the look, and the quality is good.

I liked the pitch of Empire Today's salesperson and I liked what they had to offer. The rep was very up close and personal. And she was willing to work, to find a suitable price range for us. She did a comparison for the other two that I already have. So, I purchased hardwood flooring from Empire Today and I had them installed in our living room and dining room. I like the color. It fits in the living room. They have wonderfully met my expectations. My wife goes in the dining area to have her coffee in the morning. She loves it and she’s really enjoying it. Everything went well, so far.

Be careful for some bait and switch that adds significant dollars to the cost of your job. I had a sales rep out to quote a floor job to replace carpets in 4 rooms. I had some competitive quotes and let the rep know I would go with them if he beat them. Well he did, by not including all the materials the installers would need to do the job. When I called the sales rep on installation day, he says "Oh... Sorry about that. It's going to cost $1300 more.". That put them well above the other companies we worked with for quotes. Told him I would have to cancel and he assured me I would get a full refund of my deposit.

Everything’s fine with our purchase from Empire Today. We got laminate installed in the downstairs, the whole living room, and dining room of our home. The installation guys were great. So, everything went well. It took them eight hours to install, if not less and that timeframe was nice. The quality and cost were good. I also did Empire two years ago when I got the carpet.

My experience with Empire Today was very bad. They have very bad customer service. The sales lady come to my home on 8/28/2019. And I signed the papers to have 2 bathrooms and my hall floor done. I told the sales lady I had soft spots in both my bathrooms and showed it to her. She told me they could fix it. She set it up for the floors to be put in on 9/9/2019. I set at home all day waiting on them they never called or showed up. So called and got a new date for it to be done. They come out and I was told they couldn't fix the soft spots because they don't do that kind of work. After the sales lady told me they would do it. So I called a company out to fix the floor. Called Empire Today back for appointment to come back out and put my flooring in. Come back out, said more of the subfloor needed to be replaced. Called the company to come back and fix subflooring. They come the same day and fixed it.

Made an appointment for a tech to come and give me an in home estimate. The tech claims that he came to my house and no one was home. My Garage at the door on my house is wide open filled with tools, paint. I have 6 men working upstairs painting and drilling while playing music. I stood downstairs to listen for my doorbell... (which never rang btw).

We've used Empire Today before and we knew that going with them would be the quickest. So, we got a carpet from them which we had installed in one room. Their rep was great. He came to the house and had everything for us to choose from. However, they had a new product where you could get more service, like a warranty type thing, and we were never able to get that, which was fine. But it was a new product that they were selling, and we just could never make it happen. It was all good, but after he left, we were wondering if they had any deals going on for a second room or anything like that. And we just never followed up on it.

When I was looking around for companies to purchase from, Empire came out and was helpful. The salesman explained everything well. Everybody uses Mohawk flooring and they all had $100-200 cheaper than what everybody else was saying. They installed a mocha color board upstairs in the master bedroom and the two front rooms.

Compared to other companies Empire Today's quality was better for nearly the same price. I also liked the whole customer service approach where they brought the samples to my house and I could see it in the lighting and the colors within my house, versus tiny snippets from other places. They also weren’t gonna nickel-and-dime me for moving my furniture, which other places do.

Purchasing from Empire Today was good. We liked the quality of the goods and quality of the labor. We got hardwood floors installed in the living room, dining room, and office room in our home. The installers explained everything, and the timeframe was excellent.

Our carpeting from Empire Today kinda hides dog hair really well. The installers were great, but the sales rep who came was very good. He was very nice, but he was very professional also, and he had a lot of good ideas for us and that was why we picked the carpeting we did.