Empire Today Reviews

Updated on 07/21/2020: VERY DISSATISFIED! After a poor initial install which wrinkled in 2 years I set up for carpet restretch for $330 on Saturday. I decided to give them a chance to redeem themselves after I had put up a bad review and they reached out to me. After waiting all morning for a call about the time they would be there and not receiving one they showed up at 2:30. The installer said it was too large a job for Saturday at 2:30 pm so he wouldn't be able to get it done then and needed to set it up for Monday at 5:30 pm. Very inconvenient since we had the house already dismantled so they could do the job but whatever. THEN ON MONDAY THEY NO SHOW. Called a different company who will be out tomorrow at 7 am and it only costs $190. Will never recommend or use Empire again.

Less than a month after having flooring installed I dropped an item on it and a small nicked happened. Called the company and was told the flooring hadn't "cured" yet. I sent a picture of the damage as asked to and was told they would come out and fix it for two hundred dollars. I spent four thousand to have it installed. I asked to speak to a manager and was told the manager would call me back within 24 hours. It didn't happen. Disappointed!

The sales guy came at time promised and did a great job explaining the different types of flooring. He even played with my cats with the laser pointer. :) He measured rooms and we went over different colors of flooring for different rooms. Had it set up for the 2 different colors and some carpeting for the stairs. We ended up finding hard wood under our stairs when we pulled the original carpet out so I canceled the carpeting.

I love my carpet for the price, but in less than one year I have several areas of carpet buckling! I now have had installers back into my home twice and I am sure I haven’t seen the last of the buckling. Not sure as I am not a carpet professional, but I don’t think they are stretching it properly.

Updated on 07/07/2020: So they come out to fix the inferior luxury vinyl flooring and it didn’t last 1 week. I called them back. They have to return my call. I’ve call 15 times and someone will call and never do. I will be reporting to the BBB and everyone else. This was a purchase of $10k and they have no regard, no quality product, no customer service and are liars! Beware of this organization. Clearly they won’t be around long with the lack of product, disregard and service.

We ordered carpet to be installed and had 3 days to cancel if need. We put $1500 down on the carpet. We canceled within the 3 days since we had a medical issue come up. We were supposed to get a refund of our $1500 within 3-5 business days we were told. It is now day 7 and still have received no money. We have called a couple times and keep getting told longer times. Guess our next move will be a complaint with the attorney general because we are not letting $1500 go.

I called to get new carpet. They showed up for my estimate. Jeff was who came and was very helpful and professional. When the day finally came for the carpet to be installed they called and had to cancel and reschedule. I was not happy but did for the next sat. Well the second appointment came up and they called and canceled again. I was very angry at that point and was told it would be done tue 6/16/2020. I had to pick a different color cause what I wanted was out of stock and not available at all. So Jeff came back out and I picked a different color. This morning the installer showed up. Walked into my home and looked like he had an attitude. He took pics and measured again. Then told me he had to call to find out how much carpet he needed. I did not understand that I thought he had it with him. Then came back in and told me he had breathing issues. We have pets and there are some stains by the door. He said he could not do the job.

First day we had problems, they called and the truck broke down so we had to reschedule, second time they called again and said the same thing, so I talked to the manager and complain about it so they called me back and the installs were coming. The installs took apart my bed didn't tell them but they did, went to bed the same night, climb in bed and the bed broke apart and made hole in my mattress, the manager called and pretty much said, "YOU FIX IT AND DEAL WITH IT. WE ARE NOT BUYING YOU A NEW BED OR MATTRESS!" ALL I'M ASKING IS TO FIX IT BECAUSE I DIDN'T BREAK IT!

Empire Today came to our rental home, the sales rep gave us a bid on a Monday and we explained that we had 2 other bids we are getting this week and we will be in touch, she said I don’t think others are installing right now due to Covid-19 and we should put a deposit down to hold our install date. (We told her we needed it done soon because of tenants moving in) She said 3 times “Just put your deposit down and you can cancel at anytime and get your money back no problem because it’s an in stock carpet.” So we found a better deal and called to cancel and they told us we can cancel but they won't give us our deposit back.

Bought thru a salesman but Informed by first installers. Not waterproof.. Additional money for 2nd try. Was told by next Installer. Floor not level. Can't install. Called their boss. Will do using skim coat. What a mess, skim coat left on door gouges in wall. Scrapes on door. Had planned a second floor, but WITH THE HASSLE & MESS NO, Empire sent out 2nd group to finish. Didn't replace baseboard that they damaged but they did throw it out. Mark on walls and door still. The products were good BUT the INSTALLING was terrible. Still waiting for an Empire rep to see the damage, BE CAREFUL WHEN AND IF YOU HAVE EMPIRE INSTALL.

I was literally compelled to pay $ 1200 just for replacing plywood under 400 sq.ft. at the time of installation or I was asked to sign a waiver for my warranty. The customer service just issues complaint reference number & that's it. I checked the prices & labor for the plywood replacement which was forced on me but still it was too high compared with couple of places. The installation manager called me & was very angry on me as I gave them less stars on my survey. I would never ever recommend Empire Today to anyone, it's waste of money. Rather go to Home Depot buy yourself & have a installer which will be much cheaper. I had called once & was told that someone would contact me but no one did. Just today I was having a chat with an customer service of Empire today & again same thing, another reference number & even while I was asking her something she abruptly ended the chat.

Terrible management! Waste of money and time. Several weeks to install and when they did room got infected by bed bugs. Carpet began to lift and wanted customer to pay for repair. Run away from this company!!!!

We made an appointment to have a sales rep come to our home. We took time off of work to fit Empire’s schedule. Waited all day no show - no call, tried to reschedule, rep called and said she wanted to make sure we wanted her to come before she drove over. We cancelled and went somewhere else.

Never use them. Very bad workmanship. Carpet look like the sea. Carpet on steps coming loose. Gave them 2 chances to get it right and the work was worse. They will not honor their work. Save your money. Go to Lowe's or Home Depot.

I contacted Empire Today to obtain an estimate to install laminate flooring in an apartment I own. The salesman arrived on time, showed us a selection of available flooring, and measured the two bedroom, two bath apartment. He calculated a price which we said was too high and thanked him for his time. He said he would contact his supervisor to see if he could get a lower price. He contacted us the next day and said he could reduce the price from around $4,700 to $3,900 if we committed right away.

EMPIRE CARPET IS POOR QUALITY--DO NOT BUY. It is not too often that I complain about a product but this complain is justified. I purchased carpet from Empire (the advertisement on TV). I am in real estate so I see lots of carpeting. I buy more than the average person, as well as, recommend companies to my clients. I have purchased and recommended Empire Carpet on a number of occasions. Recently, I noticed that carpet in 2 different properties that I had purchased (base quality and mid quality) had both developed wrinkles. Both are less than 4 years old. When I called to complain and simply ask that the carpet be re-stretched, I was informed that the warranty is only good for 1 year and I would have to pay to have this service completed. SO, the carpet Empire installs is of such POOR QUALITY that it stretches out in less that 4 years old. Hence, I am no longer buying or recommending EMPIRE Carpet.

This is a true experience. Scheduled for Empire to come out for flooring, they never showed and never called. Rescheduled with 800 # who gave me a Saturday appointment the next week, but text said it was Tuesday...called back and told no Saturdays were available. So rescheduled for a week later and NO SHOWED AGAIN...and then they kept calling to reschedule...Do not use this national chain...their customer service is the worst.

The installation was on time but it was very unprofessional. My biggest disappointment came when I had to have a small section of the carpet repaired and the professional said the padding they installed is incorrect and typically glued down which is making the carpet prematurely age and come apart aside of being uncomfortable. The repaired section done by another outfit looks great and is very comfortable. The Empire installer that came out was working out of his car and had brought his wife along. I need to replace the carpet sooner than later and also need to do my kitchen and screened in porch with tile, Empire will not be my choice.

Poor Quality and Worse Customer Service! I splurged and paid for the higher end padding and carpeting. I made sure to keep up with the cleaning that is required to keep the carpet under warranty. Well...let's just say the customer service department is joke. I have spent 3 weeks and multiple hours on the phone and email trying to get a manager to come out to look at the wear and tear on my carpet that was supposed to show NO traffic patterns for at least 10 years. Every time I call I have to tell them AGAIN what the problem is and how many times I have called. It is as if they reps are not trained in the art of adding notes to client accounts. I will never use this company again and I cannot recommend them based on both product and customer service.

I asked for my refund $1360 around 7 weeks ago. Every time I call them they gave me stupid excuses. Still I am waiting for my refund. Really not happy about this company. I will never ever recommend anyone about Empire Today.

Sorry to say, but I would NOT recommend Empire! I called to set up an in home visit and it took 2 phone calls to confirm after it was scheduled. Then the sales person showed up late (full of excuses). We went ahead and selected 2 types of flooring and signed the contract. Our installation was to take place in a month. Four days before the installation was to happen I started calling to confirm. Numerous time I was told someone would get back to me. The sales person would only reply via text and never took my calls.

We had a quote, called back right away for financing. We were told they would call back the next morning at 9:30am, never got a called back. Left a message, no response. Next day, called the 800# to try and finance through them!!!! They told us they’d have to call the employee who gave us an estimate, put me on hold, said they spoke to him, he was on the road, and would call right back!! No call back, extremely annoyed.

We ordered flooring on April 6, 2020 from a very nice sales person. Was told that we would be contacted with an install date. So far we have called twice and was told someone would call us. So far no call 30 days later. We understand that times are strange but at least we would like to know when we might expect our installation. Nothing but crickets from the company.

Called on 4/25/2020 requesting service for a re-installation of my toilets after both were installed incorrectly and to fix the new piece added to the bottom of the front door has fallen off. They told me that in 3 days somebody from the service department will call me. I had not received a call after 5 days. When I called back again on 5/1/2020 the person assigned to my service, Elena **, was not available. I left a voice mail, called again the next day at 10:00 as told to do per the company and again got no answer. I am still requesting for services with no result. I regret doing business with Empire.

We had hardwood installed in my living room and hallway. The sales rep from Empire was pretty good. The installation took two days and it went very well. We had a lot going on that day and their installers worked their butts off. It’s beautiful and I really like it. It’s much easier to take care of.

The representative sounded knowledgeable. I got good answers to any questions I asked. The installation went well except that there was a language barrier. One of them didn't understand English at all. But they did everything. They helped with moving the furniture. We're in our 80s so we could not do that. The big thing was emptying the dishes out of everything and things that were just losing inside of drawers. We had that all ready and they were very good with it. I love the carpet and it looks well. I couldn't be more pleased.

I had a friend that used Empire and I have been watching the ads on TV for a long time. The installers did a good job. They came in and out, spent a lot of time, and took care of everything, moving my furniture easily. They took precautions not to break or damage anything. They installed hardwood flooring in all my rooms except for the kitchen and the bathroom. I like the coloring and it's just doing pretty good. It's easy to clean too. I had a good experience with them. They were very polite. If I had to do another floor, I'd call them again.

The installer from Empire Today was great and the job he did was very good. He was courteous and he took his time. Everything was perfect. I like the look of our new flooring. It’s all nice and relaxing to look at. I’ve been using Clorox and water because of the virus and it seems to be working fine. The flooring looks the same after washing. In the future, I plan on calling them to do more after this epidemic is over.

The time just seemed right and we just made the decision to have a laminate tile installed by Empire. They did a great job. The only complaint I have is we never received any warranty paperwork.

I had 3 rooms of carpeting installed. The carpet and installation was done as expected. On the contract, there was a discount. A deposit was made with the balance due at installation. When the carpet was installed, the discount was ignored and the full amount charged. When I called customer service, I was told it would take 3 days for someone to get back to me and another 11 days for the credit to be issued. Why is it that charges goes through on the day but credits take 11 days? This is good business? In the meantime, I have to layout $709.66 for their mistake.

We’re satisfied with our Empire Today flooring. We didn’t buy the really high-priced one but it meets what we were expecting. The guys were here on time, worked, and cleaned up.

It went very well with Empire Today. We had some carpeting, vinyl, and the other kind that looks like hardwood. The representative that came out to measure got everything in right. Installers were very professional, too.

The flooring has not been used since it’s in a house that I've sold. With all the coronavirus stuff, the closing has been put off. But it looks great and I’m sure it will be sturdy and hardy if someone would just walk on it. The installation was beautiful. The people did a great job. They were right on time and did everything even quicker than they had expected.

We had vinyl plank flooring installed on the whole downstairs. Empire Today actually did it that week. The two guys that put it in were very good. They were awesome. Everything got mounted. The flooring is perfect. We got the padding and we got three different parts. It's easy to clean 'cause I have two dogs.

We had trouble with the installation of the carpet. When the carpet installer first got here, the carpet wasn't cut right for our steps. So, they had to send it back out and get it re-cut. Our steps are totally carpet but the end of the steps about four inches or so are all finished wood. The carpet wasn't cut to deal with it so they had to take it back and send it back out.

We have been trying to get a hold of you guys, and we have been calling every day and no one will contact us about this issue. We need to put our living room back together but we cant till this issue is complete. The carpet is already falling apart. Strings everywhere. Please get a hold of us soon. We can not complete our project without you repairing the job. If you cant get a hold of us we want our money back and we will be going to another company if you don't get a hold of us in 2 days. Empire if you strive to be a satisfaction guarantee you need to make this right. System updates or not make this right. **.

Empire Today made it really easy for me, unlike this other company that I was in the process of getting a quote from. Empire came out to my home on a weekend and they gave me a quote. When it was done, they came in a week later to do the work. It’s a project I’ve been wanting to do since I've moved into my house five years ago. I really didn't wanna wait any longer. The time frame with Empire Today was perfect. I was very impressed. Everything worked the way it should and it was quick and easy. The flooring is still working, so we’re good.

Within weeks carpet has become stretched out and piles have form. Spots have become thread bare. Empire has been very much saying it is just too bad. Not what I had expected. No one offered to come look at the issue. Told us to get it cleaned to shrink it back in to place. Made it worse. What a waste of time and a lot of money. My next step is a complaint to the state attorneys general. A total rip off.

Waste of $4,000. I had carpeting replaced in my living room/hallway several years ago. After about one year, I noticed "water marking" which essentially makes your carpet look like there's been a flood in your living room. I worked with the complaint department and complied with all requirements (proof of professional cleaning, examination of my vacuum cleaner, pictures, etc.) A company representative came to my home to see the carpet, take pictures, etc. I was told that this was "something that can happen, but is not a flaw in the carpet." So I now have to try selling my home with very expensive carpeting that looks water damaged. Are you kidding me? If there was a chance that my carpet was going to look like crap after one year, WHY WASN'T I TOLD? I will NEVER use Empire Carpet or any of their affiliates again.

If I got the flooring from one place that sells wood, the warranty would probably be voided if it was not installed correctly. So, I decided to go with Empire Today and know that their installers would be installing it and my warranty shouldn’t be a problem. I had two bedrooms done. I did the walkthrough and everything looked fine. A couple of hours after that, I noticed in my master bedroom that the threshold piece from the hallway into the bedroom was not sitting on top of the flooring that they laid down. It was against it so my foot had dragged across it. Then I went and looked in the spare bedroom and the transition piece of wood was on top of the wood. I didn't know why it was done differently in the master bedroom. Also, they had told me that the subflooring in both rooms was fine. But I can feel a dip in the floor of the master bedroom and a little squeak.

We used Empire Today a few years ago when we got new rugs. When we called, they had someone here immediately the next day and it was pretty easy for him. We knew what we wanted. We were very simple. We knew we needed rugs and wanted hypoallergenic ones. We knew what color, too. We're in the middle of the construction project so we will be calling them again. It was fantastic with Empire.

We had this premium vinyl plank installed. It's nice. But I wanted the flooring to match what I already had from Empire Today several years ago, but they didn’t have it. It's not exactly a match but it’s close enough, so it's okay. The rep and the installation guys were very nice. The guys did a great job. The cost is always high but you’re paying for the convenience of having it done in a short amount of time.

I saw a deal on television that Empire was offering. Once I got to them, the salesman showed me several different products, and I decided to move forward with that. I had hardwood floors and carpeting installed in the entire first floor of my townhome. During the initial stage, we first did the hardwood floors. Then they came back in and did the carpeting at a later time, so that we could move furniture around. I like the fact that the staining on the flooring was what was agreed to and that it works perfectly, and I like the wider planking. I like the width of the board themselves. I appreciate the color of the carpeting much more than I do the standard off tan junk that every townhome gets because that's the cheapest for them to put in. But there are a couple of things that I'm not pleased about with the carpeting installed because there seems to be a couple of places where they did not get it as tight as it should have been.

I was supposed to have a carpet installation today between 8-6p. I wasn’t given an appointment time, they just told me wait between 8-6p and someone will call you. It’s now 5pm, haven’t gotten a call or email and no one has shown up. I’ve called empire 5 times to check if anyone is gonna come install my carpet and I keep getting “I’ll collect your name, address and contact information and someone will get back to you.” It’s not very professional to make an appointment and not keep it. You don’t book a client, take a deposit from them and not show up.

Empire salespeople are trained to over-quote and manipulate their customers. It’s impossible to fairly compare empire to other companies. They won’t give you $/foot. We went with a local business. They were much more competent and offered fair, competitive rates. We got a much higher quality carpet for significantly less cost. The Empire salesman was relentless, rude and made everyone extremely uncomfortable.

We had Empire Today install flooring on our living room, kitchen, dining room, and hallway. I love the shine on it. Their people were always on time, and they let us know what they were going to do, and they did a really good job putting the floor down. They were careful with everything.

Aside from pricing and the product that was offered, Empire Today's sales rep was pretty knowledgeable and helpful. I’ve had two bathroom floors and a kitchen floor installed. With the first installation, when I came home I was very satisfied. The second one, the young man was very professional did an excellent job. They cleaned up after themselves so it’s the same as they came. I like the way the flooring looks. It seems durable. I like the way it enhances the house and I wouldn’t change it. The bathroom floors were a little bit different, but it met my expectations. Empire is an excellent company to go with.

Due to flooding in our area, we had to replace the carpet in our living room. It is not a big space, however the living area is very important since this is a small home. We called Empire on Sunday and they sent a sales person out the next afternoon. She said that they do not remove damaged carpet and left. So I had the carpet removed by end of business the next day. For reasons unknown, another sales person could visit us until the following Tuesday. So it a whole week to get the other salesperson on site. My guess is that it is not a big deal for them, so the rep didn't care when he got out here.

We had vinyl flooring installed five years ago. It looked like wood but it was rubber. It was installed in the living room, dining room, two bathrooms, and the utility room off the kitchen. The reps from Empire Today planned on how much material to bring, but they never told me how many square feet it was. The installation was good and it was done in a day. They moved what furniture had to be moved. This is a mobile home and the subfloor is not straight enough. So they had to put a subfloor in. The quality of their work was very good. There are two gaps that have to be repaired and that’s what they’re coming back for.

An Empire Today rep came to show me samples. He was very appropriate and knew what he was talking about. He was there on time and we talked about what I wanted. The carpet was put in a month ago. It is mid-line quality and I’m satisfied. The installer was very good, too. He was quick, did the job on time and knew what he was doing. I was impressed. I needed to change the date, though. I contacted the office but I still got an email saying they were gonna come on the day that I needed to cancel on. I don’t know what happened there but it was no big deal. All in all it went well with Empire Today.

I went online and Empire popped up. It sounded familiar and I’d seen the commercials. I went with it because of the in-home consultant. The guy was really friendly. The price was high though and it wasn’t within my range. It wasn’t what I was hoping to pay for a carpet, but the guy was really nice and I needed the service. He said that the carpet would be worth the amount that I was gonna pay for and it was. When everything was all said and done, it wasn’t something that I regretted with the purchase. The installation was great. The guys came in and were professional. They did their job and they left. I’m very pleased. Overall, it went well.

The representative from Empire Today was excellent and the installation was fine. The quality of the flooring has been good, so far.

I looked at the different floorings that were out there and decided on Empire Today. I had waterproof laminate installed in the basement. I was surprised at how fast installers could do it. I was sorry that I hadn’t done it earlier, but then it’s a new product.

This experience of moving into my new place has been the best but having to exchange business with this company IS horrible. The sales representative didn't even mention opening a credit card to finance the carpet to begin with SO I WAS HIT WITH A HARD INQUIRY. Our installation date was confirmed and no one showed up until 4 days later and to make it worse, they showed up with the wrong size carpet which further delayed service. I've called and called and customer service has been mediocre. No one lets you know when to expect the installer. My emails have gone unresponded to. This is the worst service I've experienced from this company and this is MY FIRST TIME using Empire to do my flooring. Now I have a credit card issued in my name from this company who'd given me nothing but a hard inquiry on my credit report and no carpet or courtesy to keep me updated. These representatives are crooks!!!

We had carpeting for a bedroom installed by Empire Today. Their rep came here and was very thorough and then the installation was very good. There were two guys and they were in and out within two hours. The carpet looks good and it seems to be wearing well. So far, it has met my expectations. Empire Today is a very reputable company. They seem to have good salespeople and the guys that do the installation do a nice job.

The representative was really nice and came on time. Instead of going on and telling me all about Empire's specials, he asked me if I have something in mind and what I wanted. I have a baby and I wanted something that was waterproof and resistant, especially if he would be running or playing with cars. He advised me in the product that Empire has and kinda gave me a good review of those.

I shopped around and the brands were all pretty comparable. I just decided to go with Empire because of the BDC credit. The crew that came out was really knowledgeable, knew what they were doing, friendly, and very respectful. I had them put laminate floors in the laundry room, hallway, living room, foyer, dining room, and kitchen. I like the looks of the flooring and the ease of cleaning. It was above and beyond my expectations.

We had the new laminate installed in a small bathroom and it turned out really well. The installer came on time and I was really impressed with him because we didn’t really know what grout to put with it and he helped us do that. So, it looks really nice. The quality was good. We had already compared the ceramic tile versus this other new product and felt like we got a really good price. This is the second time we’ve used Empire Today and we’ll certainly go back to them again.

We had Empire Today for the whole house. I have two rooms, kitchen, and half a hall, and the den in the LVP. The rest of the house is on carpet. I was having some remodeling done and I was meaning to get the flooring scheduled. I made a hasty decision. I’ve downgraded from what carpeting I had. I purposely took my hand and rubbed across Empire's carpet to see if it made marks one way of the other, and it didn’t. It seemed to be a tighter weave, if that’s the proper terminology. I can vacuum it and it always looks like it needs vacuuming because there’s always footprints. It’s just not as thick as what it appeared to be in the sample that I looked at. I’m very satisfied with the color but it just doesn’t look good. It splotches all over the place.

The cost and quality from Empire Today were better and the convenience of estimation made us go with them. We had wood floor installed in the dining room, hall and living room except for the bedroom. They were very good. There were three installers and they were very professional. I’ve never seen three people work that efficiently. They also cleaned as they went.

We had carpet put down on our second floor and the basement. It’s builder’s grade but it still looks nice. The consultant worked with us, trying to get the best price we could. The installers could have done it pretty quickly but we put it off a little bit because we needed to do some painting before they did it and it worked out well.

Empire Today is a known entity. I learned things when the salesman came in that it seems to be at a fair price, and they could do the job very quickly. I got vinyl flooring that installs with no glue because I moved into a house with reasonably good wooden floors. There is a room that I am going to make into a painting studio and I don’t want to mess up the wood floors so if the next person in the house is not happy with the flooring, they can rip it all up. The flooring is very nice and comfortable to walk on. However by Murphy's Law, a couple hours after the installation team went, I actually gouged the surface by putting a piece of furniture on it. It is disappointing that the surface of the product is that fragile. I will tell people about my experience but I don't recommend it.

I contracted to have Vinyl wood look bedroom flooring and living & stairs carpeting installed. I declined installation of the bedroom flooring because it was very poor quality. The salesman had me sign a contract for $11,293.61 for the total job. After declining the flooring Empire customer service reduced the cost of the total contract to only the carpeting cost of $3,959.60 which I understood as payment that included my $1200.00 deposit. The cost of carpeting was suppose to be $3,959.60 - $1,200.00 = $2759.60. Wells Fargo sent me a payment plan for $3659.60. Empire is at fault because of the excessive charge for the carpeting.

I used Empire before and was always happy with them. Recently, I had them install carpet in the two bedrooms including two closets, hallway, upstairs, and stairs up the steps to the upstairs. The sales representative was wonderful. Not only he knew that we wanted carpet, but he also offered these other services. Just to have him go through that due diligence, that he was used to just selling carpet and have to sell other things, I thought he was really good at it. He was also good from a carpet perspective, he didn't try to sell us on one thing. He understood what our need was. We wanna leave in a couple of years so we didn't want some high-end things. He didn't try to sell us something more than what we needed and I thought that was really nice.

I purchased laminate flooring from Empire Today. I had it installed in the living room, the dining room and two hallways. I like the color of it. I found Empire Today to be of a higher quality than what I had seen. The installation went really well. The guys were very professional. They moved the furniture and did a good job. However, I was told one price and charged another price. That issue had been resolved now, but it took me making several phone calls talking to different people to get it resolved.

Empire installed laminate in my living room and the bedrooms of my home. However, while their rep explained everything, I didn't know that laminate wasn't real wood and the price I paid for it was a lot more. I could have gotten the job done a lot cheaper. Still, their crew was wonderful and friendly. They showed me what type of laminate floor I got as well as the color. They asked me whether that was correct and told me how long the job would take. They worked very hard and did a really good job. I'm very satisfied with my flooring. I like the color and it makes my house look very clean. It has a pretty shine and makes everything look really nice with it.

I had my kitchen floor done by Empire. I liked their timing and availability. The cost and quality of their products are very good. My new flooring cleans up much better than the one I had before.

I went with Empire because the carpet looked better. The installers were polite but they messed up in a few places over by the window. I didn’t really notice it before but all the rest of it came out good. The carpet feels good and my cat really likes it.

My experience with Empire Today went very well. I was very pleased with it. It was very quickly done, within a week, and the people that came put it in very well and they cleaned up too. I was very happy with the way they did it. They moved everything and moved everything back.

Somebody that we were talking to had at least had heard about Empire. We told her that we've been to a number of different places, checking out different carpets. The installation went fine. Everybody was good. They were well-qualified and did well. They were kind, courteous and helpful and did what they needed to do at that point. They had to come back because it was such a monumental thing. We had to move everything in the house and we had way too much stuff in the house. So, it was a monumental deal to just move it and then move it from where you moved it to so they could put more down. But other than that, they did what they said they were gonna do. Even the salesman was courteous, kind and was good.

I had the laminate flooring and carpet put in by Empire Today. We had a bit of a tragedy and it had to get put in pretty quickly and they did. I'm 100% satisfied with the flooring and the carpet. The look, the feel of it, the easiness of the cleaning, it’s amazing and I love it. The guys that did the carpeting were great and the flooring guys were really amazing too. They did a great job.

Empire's rep was wonderful and I liked his good personality. Their installers were on time and did a good job. I had them put in carpet in two bedrooms in my home. The cost was good and so far, I've had no problems with the product.

My experience with Empire Today was fantastic. I like their price and the convenience of how fast they could turn around the work. The purchasing process was handled very well. We were overlaying an old wood floor and we put carpet on one of our set of stairs too. We love the quality of the products. We're really happy with our floors and with the cleanliness of the crew that came out.

I had carpet installed in the bedroom by Empire Today. I like their initial reply to our request for an estimate. The other companies, whether it be Lowe's or there was one other company that we have called, took weeks to get back to us, whereas the Empire has already gotten back to us, given us an estimate, and was waiting on us to make a decision, where the other companies couldn't even get to even give me an estimate. The cost and quality were equal and the cost was actually less. The installation went great as well. They told us when to expect it, gave us a window of time, contacted us with every moment and the installers contacted us prior to arrival, both prior to starting the job before, as well as the one after it was completed and they were heading to us for their ETA. The quality of the work performed was excellent. My favorite feature of the flooring is the stain resistance.

We agreed to terms of 48 month financing. The Empire Flooring sales representative incorrectly selected (we assume he made a mistake) 12 month financing. The local office assured us that they sent the correct data to the finance company. The local office informed us that the correction could take 1-2 billing cycles to remedy. After the 4th invoice our terms remain at 12 month financing. Any junior contract law attorney knows this is violation of contract law. The sales manager refused to call me. The accounting office dodged us after emails/voicemails even conversations. No one took ownership of the issue or even attempted to follow up with us. It is amazing that these guys are still in business. Don't do business with Empire Today/Empire Flooring. They are crooks!

I had a good experience with Empire Today. So far, everything is okay. One thing I found wrong was I noticed today that it was kinda little stripped when you’ve had to sit down on the hardwood floor. It seems to be coming up a little bit. And I do hope that everything goes well with it ‘cause I just got the bill and I just wanted to pay the bill fully, but if there’s gonna be any problems, then I’m not gonna pay it in full.

We had carpeting installed in our basement. I chose Empire Today because of their advertisements and competitive pricing. I feel really good about that decision. Their rep, Amy, was very nice and knowledgeable. The installers arrived in the time frame that they said that they would, and upon initial inspection, everything looked great. We also had some additional painting done in our basement. There were a couple of parts where the rug is not as tightly tucked down in areas that it should be. I did not notice it but the contractor pointed it out. They said that that they could have done a little better job with the installation. I would like for a person to come back out to look at the areas that were pointed out to us. But for the most part, I am happy with the product and the installation.

I checked three other flooring places and I would rather use local people in Jackson. But then, I saw Empire Today's ad on TV and I called to have them come out to see if there is anything I like in their selection. The young man who came was wonderful. I didn't feel any pressure. I just felt that he had a product he believed in and he told us about it. I picked what I wanted and had Empire put carpet in our living room. A week later, it was installed and the crew was very friendly and efficient.

It was absolutely top quality and great to deal with the Empire Today reps and the installation was even better. We had carpet installed throughout the house except for two rooms. The quality of their work was excellent. I like everything about our carpet. Overall, it was a great experience.

We had laminate flooring put in by Empire Today. I went with them because of the combination of the salespeople, the representatives and the flooring itself that was a better fit. As well as price. Our flooring was the best match. It was the best fit, the way it flowed from the upstairs floor to the downstairs floor. The installation was great too. Leo was awesome. He did a great job.

I had laminate hardwood flooring installed by Empire Today and I love it. I've had them in the past. They did the carpeting in the bedrooms, which I just ripped up to put the hardwood flooring in. They did half of the downstairs and the hall upstairs and then I went with hard floors on the bottom. My consultant was a fast talker and he had me sold right off the bat. He told me it would really look good and I went with it. I'm happy I did. I like it. It’s beautiful.

I had a few different people come out and they were the best priced. I had carpet installed in the main areas and so far, so good. When the installers came in, you could smell drugs on them. But other than that, it wasn’t that big of a deal. They did a good job.

When Empire's lady came by, we liked her and she gave us a good deal. We ran with it and I had tile floor put in my kitchen and in my other bathroom. I also had them put carpet in my bedrooms. The quality of work they provided is perfect.

Empire's guys were very prompt. I was on a short time schedule. The guy they sent came and met me at my parent's house. He was extremely helpful. I was gonna get a second estimate and after I told him that, he worked with me really well. I ordered carpet from then and the whole process was done in two or three days. All the workers got to my parent's house and I got a phone call from Empire asking if everything was okay so far. Their guys did a quality job and we had a very good experience. I would recommend Empire to anybody who asks. We are very happy with them.

We had Empire install hardwood flooring for us on our entire first floor which is about 3000 square feet. However, their salespeople are not realistic about the length of time it takes for their installers to do a job. We were disappointed that the salesperson said repeatedly that the entire job would be done in one day. It took nearly three. Their installers were really late in getting started. The guy told me that there was no way they could be at my place at the time Empire said as they had another job they had to finish. So, the job at my place took much longer than we were told. It impacted our ability to work and the things we could have planned for. Other than that though, their installers did a good job. We are happy with Empire's product and our floors look great.

Empire's sales guy was great. However, their offer said that if I buy one room, I would get the next room free. They had all all these stipulations which I expected but it was ridiculous. The cost was thousands of dollars more than we would’ve thought to do a second room with the same materials. Empire should be a bit more transparent about their deals. Still, I had them install laminate flooring in our family room and everything went well. Their crew was fantastic and when we have the other room done, we’re gonna ask for them to come back if they can. The flooring we got is beautiful. It's definitely what we expected.

Desiree was our sales consultant and she was good. She explained everything and she showed us the samples. It took her time telling us about all the samples that they had. I like that they did the installation in one day. I had laminate floor installed in the basement. It’s gray and it’s very easy to clean. That's what I wanted. I wanted something that you can just polish right away. The young men that did the installation were good. They did their work. They called me before they started and they asked me which way, but then they decided to do it however they decided because of something they had to do. They tell you how not to scratch it. Everything went well. We’re very satisfied.

I had laminate flooring in the house and wood plank in the bathrooms. There were two different teams who came. The team that did the laminate flooring was excellent. They told us this was this and there was somebody talking to me all day as to what was going on. If they needed something, there was constant communication. They did a good job with the laminate floor and we were okay with it. But I wasn't as happy with the other. They left quite a mess in the bathrooms that we had to clean up. But overall, Empire was pretty good. They came out and did everything.

I had Empire install my rug and their crew was very efficient and professional. However, they called and they said that we had to be at our place early in the morning. The next thing, it was afternoon and they came late. Other than that though, everything went fine and they got the job done. So far, we're happy with the quality of their product.

Our experience with Empire Today has always been great. We’ve never had a problem with them. We’ve needed them three times when we were in Colorado and twice here so far. We absolutely love the quality of their products. Recently, we had linoleum put down. We had it done downstairs, in an exercise room, in a bedroom we’re turning into my craft room and into a pantry. Their sales rep was a great guy and the installation crew was fabulous.

The installation team came and helped us move stuff. They remarkably quickly did it in a very fine manner and they were gone. It was perfect. Now we have two large rooms, a family room and living room, of a deep pile, gray carpet. I am just hoping and praying that Empire still has that same carpet in probably 18 months when we do the other half of the house.

I shopped around and Empire gave me a better price from the rest. I had laminate installed in the living area and all bathrooms. So, it was the majority of the house and I was there for a couple of days during the installation. Those days were good.

We had Empire Today install some carpets and they were pretty decent. We looked at the product that they offered online and found the color guide and we were impressed with it. Recently we had some laminate flooring installed in our dining area and two hallways. It is a good product and the people who installed the flooring were very nice, courteous and professional. However Empire completely messed up our order--not enough boxes and the wrong type of transition to our other room. They had to come three different times over three weeks after the initial installation date. The salesman said that he would look into it and reimburse us because of the mistakes. I contacted him twice and I haven’t heard back from him. Other than that I’d still recommend them.

Everything went well with my experience with Empire Today. I had carpet put in the whole house. My interaction with their sales rep was great. I didn’t have any issues.

Empire installed carpet in our living room, hall and bedroom. Everything went well. The installation went very quickly and so far, I like their product a lot.

Putting down flooring is not easy like people think it is. There’s so much to choose from and there’s so much out there. It’s not my favorite thing to shop for. I had other people who were giving me lower quotes. But the Empire Today salesperson was just so professional and he walked me through it. I didn't make my decision at that moment, but he came back when I had more questions. He was awesome.

I had hardwood floors installed in the living, dining room, kitchen and hall by Empire Today. Their sales rep was excellent. The installation went very well too. I like everything about the flooring. It makes that house looks like it has a lot of rooms in it. Empire Today is a great company to go to.

I had tile and carpeting installed in one transaction with Empire Today. I was so pleased with it so I had them do the other job, too. I had carpet put in two rooms and the hall in the other one. On the second job, the guys were fantastic and they did a perfect job. There were a couple issues with the first job, but they came out and made them right. They went beyond what they offered. They’d go way beyond what I would’ve thought was a corrective action. They were very responsive and I was very pleased with both installations

I had a rug installed by Empire Today. I like the price, color and durability of the rug. It looks good. The installers that came were great too.

I'm well-pleased with the luxury vinyl tile from Empire Today. The installers did an excellent job putting it on our kitchen, a foyer, and both bathrooms. They were hard working guys. We had a good experience overall.

The quality of the Carpet is fine. The installation went fine, but we had a complaint ‘cause the installers had a cleanup issue.

I started out good with Empire and I initially had three rooms remodeled but lately, I’ve been having problems. The little piece they put down on the floor to separate one room from the other room keeps on jumping up. It’s not tacked down good. Also, I went with Empire when I saw their ad to buy one room and get the other room half-price but it didn’t turn out that way. I bought one room and they wanna charge me $2,500 for the second room. So, I’m through with them. They should be an honest salesman. They should not advertise one thing on TV and then, when they get to the home, it’s something else.

This is the third time I’ve had Empire Today do my flooring. They’ve always done a great job installing. I got tired of carpets so I had a wood-look linoleum down the living room, then I had the laminate up in the bedrooms. I still had the green carpet on the stairs and the hallway upstairs which were the original, but it did not go with my new color schemes so I got a nice gray Berber on the stairs and then the hallway to go with my new color schemes. I feel that will be neutral because it can go with anything now with the gray. Their people have always done a great job installing and taking care of everything, moving stuff, and I’ve always gotten a good value. Their consultants have always been great. They give good deals and do a good job.

My Empire Today flooring improved our home. We installed some laminate flooring for our living room, a small hallway, and a kitchen. It was convenient. Empire offered a total package price, so we knew what we were getting for all the different details. We are able to have furniture moved and moved back. However we have a small house so that was critical because we didn’t know what else to do with them with the furniture. Empire included a lot of additional items that we were struggling with the other vendors to figure out a total cost. Every time we turned around, they would say we didn't need those.

I liked Empire Today’s price and the sales rep was great. I had carpet installed in three bedrooms, the family room and the stairs. Our flooring was over 15 years old, so it's like a whole new world. The carpet is soft, nice to walk on, beautiful and it looks fantastic. We couldn’t have asked for anything more. It has completely met our expectations, if not surpassed.

Empire had the 75% off deal and we had carpet installed in three rooms. The whole experience was amazing and even the installers were really good. They were here most of the day and they were done when I got here from work. My husband said that he didn’t have any problems. We were still moving stuff out of the rooms and they were really awesome. They were going by the guidelines where they couldn’t pick up the smaller things. But they helped move the couch and all that stuff. The quality of work they did was really amazing. I’m totally satisfied.

As of this date, my entire floor is discolored and has started to buckle. Professional contractors have checked for leaks and stated that my foundation is solid and has no leaks. It was stated that subquality materials were used in installing the floor.

UPDATE ON 4/02/2020: Would not order anything from Empire Today. Ordered on February 21, 2020 and they ordered the wrong color. Said it would have to reorder and may take a few weeks. Canceled order. Wanted $525.00 deposit back. They said 7 - 10 days. Now it is April 2, 2020. Still no refund. Now they cannot refund until the COVID-10 IS OVER could be 30 days, 90 days or? We are over 80 years of age. My husband need oxygen, and his meds. They do not care. I have told them thisis is a life or death problem. Supervisor is call headquarters to see what they can do. Still no response. I call every week and get the same answer 7-10 days. Now it could be 30-90 days or until Covid 10 is over.

The carpet that I had before was Berber carpeting, and Empire installed it way back 2006 or 2008. I had them do my entire house and guy did the best job in the world on my stairs. The rug was beautiful. I’m only removing it because I wanted it to look newer and nicer. Now, I’m regretting it. I should have just had it cleaned and kept it because I’m not satisfied.

Empire already worked for me and this time, I got the hardwood laminate for two bedrooms. I would’ve loved to go with the hard one, but the sale they had didn’t have the color I wanted. I had to get rid of the carpeting. The same rep came and he was awesome. He got me a good deal, answered all the questions, and he was professional but friendly. During the installation, the reps were very helpful with moving some of the furniture.

I went with Empire for their price as well as the convenience. They do everything and you don’t have to move stuff. I had carpet installed in all of my home such as the bedrooms and family rooms. The installers finished it in one day and although I had to do a little cleaning up on some things and put some furniture away myself, they did well for the most part. The quality of the carpet is nice and I like it.

It’s been fun working with Empire. Everybody has been great that I’ve talked to. They have very cheerful, and informative, and communicative people. I talked to like three other companies so I know the difference. A lot of the plank flooring is different in hardness, and Empire had a better plank flooring than two other people I looked at. We had it for our kitchen and entryway and we had tile put in our bathroom.

Sold us defective flooring that was discontinued after only a year after installation. The floors failed after only a year. Horrible quality and employees in customer service lie. They are a bunch of thieves. They only are out for money. They care nothing about selling crap. They took my review off their website because I'm telling the truth. They promised they would give a discount on replacement flooring and they didnt even after a certified inspector said the product was defective. They are just as bad as scammers. Dont want it to happen to anyone else.

Everything went wonderful with the carpet from Empire and the rep was excellent. When they came on the initial date, they brought the wrong carpet but they rescheduled for the following Saturday, and they did an excellent job. My mom and I love the carpet and its comfort. My mom is a senior so the plushness of it is better on her feet. We’re happy and now that we’re home and confined, I’m glad we got that done because if not, I don't know when that was gonna take.

I had vinyl planking and carpet put in my whole 2 bedroom house. The laminate installers destroyed my walls by cutting gashes all through them and the carpet crew ruined my king size mattress and platform bed. $3000 ruined by their rushing around and not being careful. They came and covered the damage to the walls. Not fix...cover over. But I was told that the installers denied damaging my mattress and bed and that I would not be compensated for the damage. They sell you on that they are insured and will move your furniture but they will do it with total disregard and will not cover the damage done.

The other companies I considered took too long, which made me decide on Empire Today. I had carpet and floor laminate installed in all the rooms of my home, which includes the basic rooms, the kitchen, the living room and the bedroom. The installation went well. I have dogs so I went with laminate because it doesn't scratch or break like hardwood. Empire did an awesome job and it was a great experience.

We had a salesman come out from Empire Today and sold us on vinyl floor laminate in our kichen, living room and bathrooms. He told us they would install the base at no charge but we would have to supply the base. He said the shoe molding was included in the price for material and installation. We told him we would supply the base and spent 10 minutes showing him what we wanted. The price for the flooring was about $1000.00 more than our lowest price we got, but because we thought they were a reputable company and it would be hassle free we went with them.

The Empire Today salesman was very knowledgeable and got everything set up for us. We had a wood floor and carpeting installed. Empire Today should fire the first two guys that came out. One guy threw an 8-foot level on the floor and said, "This floor is too uneven. It’s more than half an inch off.” They then packed up and left. Empire Today had to bring out a second team to do the job, which set us back a week. The second team checked everything over and said everything was fine. They were really precise and did a wonderful job. The flooring looks wonderful. We had vinyl in from one of the houses built 25 years ago and it’s nice to see a fresh look.

We had carpet and vinyl from Empire Today for our Living room, dining room, kitchen, bathroom, and two bedrooms. The agent was very knowledgeable and walked me through the process. I was very pleased with him. The installation day was good. We had two different teams. The carpet guys came out first and then the vinyl guys came out the next day and forgot to bring enough with them, and they had to go back and get some more. They were awesome and the quality was good.

I hired Empire to do my kitchen flooring. It was a complete disaster: had contractors come out twice to tell me they can't proceed with the job due to reasons from the warehouse manager. (That you can never get a hold of) My independent contractor called empire prior to doing his work and empire okayed it and agreed with what the outcome would be. I proceeded. Now empire is stating otherwise. You call customer service time pf trying to obtain service and they are persistent and helpful. After I was sold on it they ghosted me. Was unhelpful and I have to continue to inquire about items instead of being given information. I didnt expect to be sold on a dream. I am still waiting to get a call back from the mystery manager 3 days later. Walking on the subflooring. Thanks for nothing empire.

PLEASE READ BEFORE SIGNING THEIR CONTRACT! I wanted to update my house since I am retired and the home needs improvement. One of my daughters scheduled an in home consult with Empire at my house. I was encouraged to sign a contract that day, with the snowy weather I wanted to rush him out so I agreed to the terms. Upon the day of installation, the work extended into 2 days. Day 2 of installation was rescheduled twice, ending up with only 1 installer who finished the trim work as if he was just hired (very poor quality). Installers left the job site (inside and outside) with excess materials lying everywhere, screws and trash scattered around and a disaster of a "finished job" if you can even call it that.

Updated on Yeah right! As in my earlier review I mentioned the difficulty with Empire Today's customer service. NOW they simply respond here on this site how "disappointed" they are that I had a bad experience and would be in touch with me "shortly." I wonder if "shortly" means never because I haven't heard ONE WORD from these charlatans! THAT's how they responded!

I have a poor experience with Empire Today. I had a rug installed in January and shortly after installation, my carpenter noticed that the rug as cut too short. I contacted customer service and was transfer to many people. After several days of calling, I finally was in touch with the installation manager and the coordination team. It has been 3 weeks since I contacted them and I continue to call and email daily and I have yet had a resolution to this complaint. The customer service of this company is very poor. I have emailed pictures to the company showing them the installation and they have agreed that they will take care of it but I have yet had anyone come back to fix the problem. I will never use this company again They are very hard to get things done. I guess they say you get what you pay for. That's why they are cheaper than most companies. But I would rather pay a little more and know I have customer service that stands behind their product.

Due to how quick Empire Today was, I had them install carpet in the basement. Everything went fine with the installation. And the product's quality is very good.

We had Empire replace our upstairs and stairway carpeting. Everything went really well. The gal was really nice and she brought out samples of kinda what we were looking for without overwhelming us, so the appointment went great. The installation went really well too. It was pretty smooth-sailing. The installation itself took four and a half hours. I’ve never seen any guy move that fast. There was right around probably 2,100 square-feet and it was a pretty big job. The initial appointment probably took an hour and a half. It wasn’t long. I like the feel of the carpet. If we have a spill, as long as I take water to it right away, it’s done. The stain-resistance is really good.

Recently received a quote from a salesman for just under $10k for multiple rooms in my house. Once installers showed up onsite, additional work needed to be done which was going to increase the cost. The salesman knew NOTHING about flooring or installation. The installers were even honest about the poor quality of the product. I cancelled my entire order.

While ordering carpets and placing a $1,000 deposit on a $3,000 purchase, I was told by the Salesman that I could cancel anytime. Prior to installation I lost my job and when I called to cancel was told I would be charged 15% of the total cost of the project. While informing the Cancellation Department Rep that I lost my job, his response was "Life goes on". I was told that people were always cancelling so Empire had to impose the fee. I contacted my Salesperson to remind him that he said I could cancel anytime and explain my situation. He said he would take care of the 15% charge and 5 days later I have not heard back from him.

I've had a terrific time purchasing from Empire Today and I've told that to many people. I've been here for 17 years. The other carpeting was clean but it was worn. Then I saw a commercial once and I called for no apparent reason. I bought a very pale, close to white base carpeting. It's wall-to-wall in the living room and dining room area. The guys took out the old carpeting and when they left, the place was clean. They vacuumed, hooked up my TV, and put the furniture back exactly where I want it. The carpeting's quality is very good. I have two cats, which vomit. I had an accident here, but it was very easy to get out with just water.

Empire Today's rep is great and a nice guy. He was very pleasant, very knowledgeable, and my age, too. We had wood floor installed in the main living room. It is absolutely beautiful. I've been wanting to do it for a long time. Carpeting is going out the window, so I wanted hardwood floors, and they yanked up all my carpeting. The installation was a lot smoother than I even managed. I am 85 years old. They moved everything out on the front porch. And they took their time, explained what they were doing, and when they were done, they completely picked up and cleaned up everything. In fact, they had two saws out in the driveway. When they got all done, they even cleaned up my car park and blow all the sawdust off. They did a marvelous job. I told Empire's salesman that this is phase one and I'll be contacting him for phase two as far as my master bathroom and bedroom.

Excellent work. Fast and professional install. Will use this company again in the near future and recommend to friends. I am going to use this company for my windows dressing and flooring in at my other house. Thank you for the great service and price.

Excellent service!!! Salesmen who came to the home were very Professional and informed. Helped us pick out the proper flooring for our kitchen. Professional installation. Floor looks great, enjoying it so much. Great clean up???? Would definitely recommend Empire Today to my friends.

We liked Empire's convenience. We had them install carpeting in our basement. Their rep knew the product. The only thing I was a little bit annoyed with was he over exaggerated the thickness of the pads. He didn’t give specifics, but he kinda took his fingers and said, “Oh, your carpet with the pad will be probably two inches thick,” and now, it's not as padded as he made it sound, but everything is fine. The installers did a great job.

Empire Today installed carpet upstairs, in the hallway, and in a bedroom in our home. I used them before, too. Their rep was nice. The guys who came out to do the install did a good job, but they forgot to cut out a vent in the carpet, and they also stole some things from me. It wasn’t like an expensive item, but I didn't like the fact that they took it. I like the carpet, but I didn’t like the experience with the installers.

The salesman Tony was great. No pressure at all to buy. The Installation team was fast and clean. Would definitely purchase again from Empire. The carpet is great!! The upgraded padding was well worth it. Nice selection of carpets too.

The entire experience was excellent. From sales to installation crew were great. Will do further business if we can get the same installation crew for next project. Was a little taken by the cost of materials as there was an advertisement which we later saw on TV for 75 percent off materials.

I’ve used them before and they did a great job. So I also had them put in the carpet in two bedrooms. The installation met my expectations, but I had a little problem around the communication on when they would be here. I had to contact Empire and find out what was going on. So it worked out and they came the following day. But it was pretty disappointing. I had to take off work.

I had carpeting done for our family room. I have dogs and the carpet wears well. I also like its color. The lady that came here was fabulous. She didn’t try to push anything else off on me because I already had my mind made up. The installer was amazing. I couldn’t believe they only sent one guy, and I don’t know if that was normally the way they do it, but he definitely handled it. He was respectful too. I'm happy all the way around.

I called EmpireToday to come out and give a quote for a project which consist of removal of old wood flooring disposal and installation of new wood floors. They had two different sales going on. As with any company the sale items are usually very limited in choices. I didn’t have a problem with that. The problem came in when When the final quote was complete. The Empire Today representative merely wrote down a number on a piece of paper and stated that was my quote. He never showed any pricing per square foot for any type of flooring nor was there a breakdown showing what was charge for labor vs product. I asked him how did he arrive at the total cost without showing any breakdown? If you cannot produce a price for your product, how do I know that I am receiving a discount?

We had a house in Florida and we used Empire Today for carpeting and wood floors, and they have always done a good and a quick job. So, we have always been happy with the experience we have had. When we moved up here in North Carolina, we had some carpeting in the back that had some pet smell in it and we needed to get rid of the smell. So, instead of doing carpet, we went with doing laminate wood floors again. The only thing that shocked me was the price difference between Florida and North Carolina. We did about 1,200 square feet of stained laminate wood flooring in Florida and it was around $7,500. We came up here and we had 500 square feet, and it was almost $6,000. So, there was almost 1,000 square feet difference but the prices were about the same. Nevertheless, the guys here did a good job.

Empire Today's rep was very friendly. He listened to our concerns and what we were looking form. He knew what to show us and I liked the color, comfort and features of the carpeting they had. I had Empire install carpeting in my home and the crew that came out was phenomenal. When they came, they asked to confirm the color of the carpet to make sure it was what we were looking for. Empire even called in the middle of installation to make sure everything was going fine and to ask if we had any questions. So far, we're very happy with our carpeting.

Empire's salesperson was very knowledgeable about their carpet and made great suggestions to me. The thing that got me was the commercial for 299, but then when they came out, it wasn't that. Still, I had them install carpet in two bedrooms in my home. I had carpet in the rooms before and I wanted to stay with that same kind and color. Empire matched it to a tee but with a better quality carpet. Everything they put in is lovely.

I had Empire Today install carpet in my bedroom and their rep was very helpful. Their installation team was very good. Any questions I had, they let me know right away. I like that their carpet matches closely with what we already had. While I'm happy with the product, I can still see the seam where they put it together.

Empire Today installed tiles in my living room. For the money I paid, it was terrible. They had to come back and re-grout. They came back last Tuesday for the first time and re-grout some of it. You could still see holes in the grout, but it’s better than it was the first time. I considered other brands before purchasing from Empire. I was waiting for someone who does it for a living and he was just too busy. So, someone called me from Empire and I just did it. The installers put a hole in my wall. I called Empire and told them about that. They said, “Well, we’ll give you a $25 credit and you could just put some spackle and then sand it down and paint it.” I’ll have someone fix it. I just would never buy from Empire.

We had used Empire before and we got good service so we thought we'd try it again. When choosing the product, we liked the way laminate flooring looked better than the others and ended up installing it. The installers showed up and did their job quickly. Everything went great and everything was just as we thought it would be.

I had Empire Today put the carpet in my family room downstairs. They did an excellent job. Their reps made the process as easy and comfortable as possible for me. It went very well. My wife and I picked out the carpet and they did the rest. We were very happy with them. I love our new flooring. It’s nice and cushy.

We had Empire install new carpet throughout our entire house except kitchen and dining room and there were had wood flooring installed. After about a year... maybe less of having this carpet, I noticed it starting to wear in high traffic area and where it met the wood floors. We've had it less than 2 years and it looks awful! Wasted so much money on this carpet. Likely because they used junk padding underneath. I suggest If you need carpet, go somewhere else unless you want to replace it every 3 years!

Empire installed our hardwood flooring and we love it. We like the color of it and the ease of taking care of it. It's so much easier than the carpet. The installation was very good. We had it done in two separate days because we did a kitchen remodel and we had to wait for that to be finished before we did the kitchen. They did the hall and the living room in one day and then the kitchen in the second one. Also, the rep we had was very thorough in explaining the products.

There was another company that was advertising but I checked with Empire first. Somebody said I should’ve checked with those and compared. I had vinyl plank installed in every room in the whole house although I wish that I stayed with my Hickory laminate. I let the rep from Empire talked me into the vinyl because of the bathroom. The Hickory laminate was my pick before the man ever showed up and even after he showed the other ones, I said that I liked my Hickory. I wanted it in the whole house including the bathroom. The rep said no because of the water. He said that we had to put something else in there. So, they showed me the vinyl plank and it looked like my Hickory but I have a picture that I took of his board, and he showed me a little square that he has on the board. I took a picture of that and I took a picture of the floor that was beside it on their picture. Everything looked shiny.

Purchasing from Empire was great. I got some vinyl hardwood planks flooring. Its quality is great. The installation went super easy, fast, clean, and effective. The flooring looks good. It’s strong, water-resistant, weather-resistant, and fall-resistant. It’s like gym flooring so it’s got that top of the line floor but it lives up to the name. So, I'm really pleased. Everybody I worked with was super polite, thorough, and dedicated in the product. I would use them again.

I contacted Empire Today because I had used them in the past, 3 1/2 years prior to be exact. At that time I had a great experience. I had engineered hardwood installed throughout my 2-story 3,000 sq ft home. They removed existing tile and carpet, leveled the floor, rearranged furniture and installed the new flooring in about 1 week. They completed the job for $12K, all cash deal.

Empire had a carpet that matched the existing carpet that was in the house that I was selling. We had them install it in the living room, dining room and master bedroom and the crew who did it were very good. What I didn't appreciate though is the buy it now kind of sales presentation to pressure me to buy the carpet that day.

Empire was very efficient, timely, and did a good job. Everything was great. I had flooring installed. It's like the indestructible stuff. It's wood look, but it's the stuff that they make decking out of. It wasn't cheap, but the quality is great. The installers did everything we asked them to do.

My husband did some research online and saw that Empire Today was a reputable company and they had some great ratings. We originally got our bedroom done, and then we'll come in about six or seven months and have the living room, stairs, back bedrooms and upstairs bedroom done. We had to do some remodeling in the bedroom so since we had everything out of there, we figured we might as well go and put carpeting because that was a lot easier to do with everything out of there. So, we thought we would do that and then get the rest of the house done later. The man who came and talked to us and brought samples was really good. He helped us with choices, was very personable, down to earth, good one on one person to talk to. He gave us good advice.

Stay away. A consumer fraud suit is all I can say! In short, basically we have experienced all the same issues as the other complaints! It's their game.. Wrong measurements.. Well that's a lie. We had a few other companies measured as well. They were correct, yet, had to came back another day and then took all the extra carpet, leaving us with none. Hmm, go figure where that roll of carpet went. Plus we tiled areas where they measured and we paid for that carpet! Here's why they don't give you a sample of the carpet and pad you pick out... Because that's where the switch comes in. You get cheap pad when you paid for better or best and that carpet ..That looks like the one you picked..Is it? How do you no, no sample as with the pad! Another switch...

Laminate flooring was installed in the living room and dining room. The installation went very well and the installers were good too. The flooring looks good also. And so far, the quality is good.

One day I got a call from Empire Today. Apparently, it was something I filled out online, and I got a call and the rep said to me about scheduling an appointment to come out, that I wasn’t obligated. And then, I said, “Okay.” So, Dave came out and we got talking. He was very nice, very pleasant to work with, and he helped me out a great deal because it was something that I needed to do. The carpeting in here was making me sick because it was old. That rug was in here for maybe a little over 20 years. It was time.

Empire Today did a good job with our carpeting. So I had them install bathroom flooring too. However, the quality of work performed by the contractors was horrible. The first guy came out, didn’t do what I'd paid for or what the sales guy had told me. And then, what he did was he screwed up things for the future and he took out a chunk of carpeting that now I had to replace with carpeting from the closet, and it's two different shades. It doesn’t look right because it hasn’t been walked on. We weren’t happy with the hole he had done and we're probably not going to do business again.

In the past, I had regarded about getting a carpet installed. It was just a matter of being able to afford it. We were able to get financing for it and that's how we were able to do it. We had carpet all throughout the home except for the high traffic areas. We had several square feet of it installed. The salesperson was very good. She was knowledgeable about the products. It didn't take too long at all. Most people would take a long time and go around and around. We had already done the research and told her what we wanted so we could narrow it down to her showing us just a few of the products instead of going through them all.

I made an appt for Empire to come measure blinds I was interested in. The appt was for 2/17/2020 between 9am and 11am. I had to take off of work for 2 1/2 hrs with NO PAY so I could be home for this appt. I received a confirmation recorded call the night before confirming this appt. Well 9 am to 11am came and went. NO PHONE CALL. NO EMAIL saying anything about empire NOT showing up. They did NOT SHOW up. So now not only didn't I order the blinds I wanted to order but I lost almost 3 hrs pay. And to top it off, if the blinds were to my liking, I was going to have them install 1200 sq feet of wood flooring.. Well that isn't going to happen. I HIGHLY RECOMMEND EVERYONE TO NOT CALL THIS COMPANY FOR ANYTHING.

We just had carpet installed on the entire upper level, on the middle level, main level, two rooms, and then the stairs to the basement. I had two estimates prior to Empire. Empire's quote was within range from our quote that we had about 18 months prior to doing it. We also got a family member that had Empire do their carpet, so that’s why we kinda went with Empire. They came in and did their job. They’ve done a very well job. We fell in love with our new carpeting. Our house is 12 years old. It looks brand new now.

Price had a big factor for me and it was worth considering 15 or 20 years ago what I paid then when I first got something done. I got Empire to install laminate flooring in my home's kitchen and the installation went great. I was very happy with the gentleman who put the floor down. Before I knew it, everything was cleaned up. I didn’t even know he was here, which was how clean and fast he was. The floor is great and I am happy with it. Empire is a good company.

If I could give them negative -100 percent I would!! We got our carpets and laminate flooring done about a year and a half ago. I totally regret getting it through them!!! Such a waste of money and time!! However, they were quick to installed both within 48 hours total. The quality of the products are poor. Carpets bunched up really bad due to the installation of the padding. So now we have overlapping carpets which is embarrassing. The padding shifted under the second connected layer of padding to create the overlapping effect. Definitely an installation mistake.

I had a wonderful experience with Empire. They were the first choice when I got laminated waterproof flooring installed in the dining room. During installation, the team was early and ready to work. They did a perfect job and left in a timely manner. My floor is nice and I like the whole thing about the flooring. I also like that I don't have to clean carpet anymore. I will be calling them when I'm ready to do my living room which is hopefully sometime this year.

I’m totally happy with Empire. I had carpeting and laminates installed in three bedrooms, living room, hallway, and kitchen. I did get other estimates. I like Empire's pricing and the fact that they had done the bedrooms one other time. The install team did a wonderful job. My new flooring looks so much better.

Initially our sales person told me that our carpet could be delivered after 2:00 pm on Monday (this was the Thursday prior). They called that morning To say they were on their way, but I told them I was at work. They had to cancel and move it to Saturday. They showed up on Saturday, but said that the salesman measurements were wrong and they didn’t have enough carpet. They said they would come back Tuesday- no one showed. Tuesday night they said they would come on Wednesday. No call from Empire Wednesday morning so I called and they didn’t even know that our job wasn’t finished. There is no communication between any of the departments or their contractors.

I had flooring installed in the kitchen and dining room on the 25th of January. I like the color, style and design. So far, good.

The salesman of Empire was very knowledgeable about what he was talking about. He wasn’t trying to upsell everything. We told him what we wanted and that was what he gave us. Also the installation went a lot quicker than I thought it would be. And they did an excellent job. Another company did a square-footage in my daughter's house and it was horrible. She went round and round until they finally credited her a bunch and came in and repaired it all. Ours was first shot in and out. Our flooring looked great and we’re real happy with it.

A Realtor friend of mine had dealt with Empire before and had talked to the sales rep. She referred me to him and I called him. He was really helpful and came right over. Her advertising and the ease of purchasing was the big thing. I also like the follow-up. He did a quick measurement and gave me the price right away. He also made a suggestion and showed me the different alternatives and I went from there. It was really smooth. I got the credit card and qualified right away. I'd definitely recommend Tony, the sales rep.

I had Berber flooring installed in our living room, stairs and two bedrooms through Empire Today, and they have been fantastic. I like the way the flooring looks and feels. I also like the installation job. It was done in one day.

Contracted with Empire Today to install new carpet, the manufacturer was Mohawk Industries. After vacuuming the first time I noticed a brown powdery residue collecting in my new white Shark canister sweeper. Contacted the company and they replied it was probably grout from the sub flooring. After months of texts with the sales rep, emails with our local and national office in IL, pictures and videos, they are now claiming it’s normal household dust. It started one month after installation and continues. I have had 2 respiratory issues after vacuuming so I’ve given up stirring up whatever this powder is.

I priced a couple things outright and I ultimately went with Empire Today. The sales agent was good but I wanted something in a sheet vinyl or like a vinyl that had a decorative pattern on it, like that real fancy porcelain tile you see if you watch HGTV. He did not have any of those things in his car. He rolled in with wood, but I didn’t wanna go with a wood floor because I have hardwood oaks throughout my whole house, except for my bathroom upstairs which has ceramic tile. I didn’t think I was gonna find something close to my oak hardwood. But the last book we looked at had a reddish cast that was similar. It was darker than what I had, but it was complimentary to the actual floor coloring I have in my house. I went with that because I liked it immediately, but I also felt like I was being pressured. I didn’t think I was gonna get this man out of my house without agreeing to it.

Empire Today installed a carpet in the attic. I went with them because they were easier than others. The sales agent I dealt with was very good, and the installation went very well. The work was neat and its quality was very good. Use them.

We just had two of the bedrooms carpeted by Empire Today. Once the installers got here, they did a good job. They were in and out before noon, and I was very satisfied. I plan on doing our master bedroom and what I wanna do is part of that. There's an important area there that my wife has her desk and they don't wanna do in the laminate and I want the rest of it carpeted. I talked to their rep, Luke, when he came out and gave us his estimate that I didn't wanna get into all that work because I'm gonna repaint that area. I had painted both bedrooms before they put the carpet in, but I'm 80 years old, and I don't get around as fast as I used to. So, I just talked to him about putting that laminate in about a third of the bedroom or around that area.

We have used Empire Today before, so we went with them the second time. We had them install carpet in two bedrooms and we are happy with the quality. We like how it felt on our feet. I told them only to bring the four best, and we didn’t take the best. Instead, we took the one right under it. The guy who came out was wonderful. He wasn’t aggressive, too. I had gotten an estimate from some place else and he matched. The young men who installed did a nice job, too. They were clean and they swept. The English of the kid who was in charge was excellent, but we could hardly understand the other two.

I had two rooms done and I am very pleased. I will use Empire again and again. The representative that came to my home Sunie was wonder to work with. The carpet was placed down the very next day and the gentlemen were very professional, didn't take long at all and they cleaned up beautifully.

Empire Today was a nationally known company and they gave me a better deal so I had them install flooring in the living area. My interaction with their rep was very professional. I like the fact that he really knew what he was offering. He gave me several options and I was very impressed with what he presented to me. The installation team who came was even much better. I’m satisfied with what I got and the job they did. So far, it’s looking good.

Empire Today installed carpet and tile in the living room, bedroom, bathroom and kitchen of my home. I went with them as they had financing. Plus, their rep was great. The carpet I had put in has a very soft texture. The work done is of very high quality and I'm very pleased.

My sister-in-law used Empire Today and she was satisfied with what had been done with her floor. So, I thought I’d try them, too. Their sales rep was good. She sat down and talked with me. She was pleasant and everything went well. I got vinyl that sorta matched the walls a little bit in my kitchen and when I first was gonna get the installation done, I discovered that there was moisture on the floors underneath the old vinyl. So, I had to delay having the new one put in so that I could have somebody come in, do mitigation, pull that up, dry the floor, and find out why moisture was underneath it.

I've known about Empire Today for a long time and I've seen their commercials on television and so rather than running around trying to get estimates myself from the local people around here, I just used them. The gentleman did a good job installing the carpet, taking the old one out and putting the new one in. The only thing was that when he first came out to look at the room, he gave me a price. In the afterthought, I wish he had a complete breakdown like how much the carpet was, the padding, the labor to put it in, the taxes, and so forth. That didn't happen and I was a little bit upset about that. I think it's something that should be done and a lot of consumers would appreciate it. I've had a lot of work done on my house this year and every single one had an absolute itemized breakdown of exactly each part.

We had laminate flooring installed by Empire Today in the living room, dining room and kitchen. The ads on TV and the very nice woman who came and lugged a bazillion heavy books into my house to show me everything made me decide to go with them. Since I know nothing about it, I thought they were absolute geniuses. The installation went amazingly well. I also have two little dogs which they coped with extraordinarily well. I love the final result a lot. My favorite is that it is so clean-looking. Before, we had carpet that had been taken up. We scraped it all off, painted the floor and it never looked clean. Overall, it was an easy experience.

I went with Empire Today because of their cost. Everything went fine and their quality is good.