Empire Today Reviews

Empire Today's sales rep seemed to get upset when I didn't want sign the contract immediately. But the people on the phone were fine and the ones on the other end of the emails were really nice. I also couldn't believe that the two guys who came in would do the installation, but they did it. It was crazy. So far, I am starting to see some spots where there's a line on the seams that won't go away, but other than that, I love the carpet.

We had Empire Today install engineered hardwood floors in the kitchen, family room, extra room, laundry room and bathroom. It was in the whole lower level of my home. We were more than pleased with the representative and the workers that came out here. They were fast, efficient, and very good at what they did. I like that the flooring is new. It looks nice and it is very durable for our dog.

The initial sales guy was great. I had to reschedule but there was no problem with that. The quality of the work done wasn't great and there were a few issues that I thought were a little sloppy, but it was okay. My biggest issue was that when we placed our initial order for flooring in our master bath, we decided that we also wanted to put flooring in the adjacent walk-in closet. So I called and they set an appointment for a sales rep to come out and see me. The morning of the day he was supposed to arrive, he texted me saying that he was actually running early.

I wanted to have vinyl flooring put in the main living room including the little foyer, kitchen, dining area, and laundry room. Empire made three different appointments and the problem was the installer had trouble with his van. I had to call each day to ask if I was on schedule. They would say yes but they wouldn't show up. In the third instance, I told Empire to cancel my order. A manager called me back that same day and he found another installer. They came out when they said they would and they finished the job when they said they would. They were excellent. I had a positive experience and I was very happy with Empire. They resolved the issue in a timely manner. I'm also very pleased with the flooring.

The quality of Empire Today's product was really nice, and the person that came out to install it did really well. The only issue that I had was with the customer service every time I called in. I called in quite a few times and they never understood what I was talking about. We were trying to get the haul-away fee taken off because we had disposed of the old carpet. That never got taken care of. Then when the install guy came out, the carpet was originally measured wrong. So, we had to wait another day for the carpet to be installed. They were able to get that out really fast but every time I called the customer service line to chat with them about it, they didn't seem like they wanted to be on the phone. We tried to talk to them about the haul-away fee, but we ended up just leaving it.

Everything went well with Empire. It was a very quick estimate process, and the crews came in and were fairly quick as well. The rate was a good one from what you get in return.

The gentleman who came was nice. He gave me a slight military discount, which is appreciated. The installer did a nice clean job so I was happy with it. Where I had broken tiles, he cut the strips that were supposed to go in between the middle and they're ready to be applied once I picked a couple of ceramic tiles that are to be applied. The floors look fine.

I had rugs installed in three rooms by Empire. The installation was great. I greatly appreciated the professionalism and the speediness of the installation. Those guys were great. I thought it was gonna be a lot longer. They were in and out of there in two to three hours. The only thing I have a problem with now, the carpet seems to be coming up on the seams. They told me that if I have any problems to call them and they'll send somebody out. But it was good quality. We're enjoying it.

I had a rep Josh come out the second week of October for an estimate, I am a new home owner and was looking to have the floors redone in my entire home. Josh walked me thru the steps, showed me material, set up a payment plan and gave me some available dates. After seeing this company on commercials and the web, I assumed this was a good and trustworthy company. I was set up with 2 appointments because according to the salesperson, this job was so big he wanted to make sure it got completed. First date of installation was set up for 10/20/21.

The in-home sales rep who came out was great. He was masked and everything, too, which was important to me because my husband was going through cancer treatments. We had a great rapport. He was upfront, honest, and wasn't trying to upsell or downsell anything. I told him about my kids and the pets and we worked to see what the best product was for me. There were too many choices. At one point, we had six choices on the table and I had to whittle down between two. But the quality was great.

The Empire salesperson was very good. The man who installed the flooring was also amazing. When the guy came, I was worried because it was just him. And that was a lot of carpet to put down. The man was unbelievable. He stayed till the very end, put it all up and did a great job. It was a very easy and great experience.

The rep was very nice. The techs installed all the planking in one day in the entire house. The next day, they did the carpet and they were very fast and clean. They did a great job. I love the new flooring.

I had laminate and carpet installed and the reps were great. The installation went very smoothly. We ran into a plumbing problem but got it handled and the flooring went in on schedule and it was all done in a day. I love my new flooring and I would recommend Empire Today.

My rep was great. I told her what I was looking for and she picked out some things. I had four different samples and those came in different colors. It wasn't exactly what I was looking for but it worked out fine. I would have liked a few more samples to look at. Other than that, the installers did a good job. They moved furniture, cleaned up and left everything in place. We had to do our setting up afterwards of things that they didn't move but they were really thorough. It took all day ‘cause it was a big job. But they did it. The cost of Empire's carpet was less and the quality seems really good. It's easy to vacuum. So, I'm happy with it.

The salesman John, and his manager (Grand Prairie Texas) admitted to not placing a change order for the color of the carpet per my request, The wrong color carpet was installed and now they are not willing to do what is right. They made the error but it is my fault. Worst experience ever!!

Empire's sales rep was very pleasant and their installers were very attentive. I was really pleased with them. But I was replacing my carpet and I had to wait a long while. On the first delivery date that they had, they waited like the day before to call me and tell me they wouldn't be able to come because they didn't put the carpet in the truck. I had to wait for a couple of weeks before I got the second appointment. That was when they had this storm and they said that the warehouse was flooded. Then, there was another cancellation when they were supposed to come. I was really upset. But they finally came and brought the carpet. Now that it's installed, I love it. I recommended to my friends that Empire was good, even though I had a little problem.

The rep was a very nice man. A man and his wife did the entire installation together. They had to move one dresser and everything was left perfect. I had padding, tackless strip, and new carpet put in. They did an exceptionally good job. The cost of Empire was higher but the quality was much better.

The product is great. The edges just need to be tightened a little bit. But my experience with their customer service was perfect.

The quality of the hardwood floors we had installed seems fine. But there’s a claim against the installation already for the installers to come back and caulk my fireplace and staple some trim.

I had carpeting installed by Empire. I'm happy with the quality, so far. They did a really good job. They worked really hard, did everything that they said they would and showed up when they said they would.

Our installation experience was not pleasant. There were two guys and one of them was weird. He just acted oddly and laid around on the floor. There is also one place where the seam wasn't done very well. But I like the carpet a lot.

The installers were incredible and the carpet is wonderful. Our lower level is all cement and the carpet is extremely plush.

The cost of carpet was a little lower with Empire. I had a positive experience with the rep. Everything was as planned, on time, professional, friendly or pleasant. The quality of work was fantastic. I'm happy with Empire. I recommend you use them.

I was happy with the service from Empire Today. I had laminate flooring installed in a bathroom and they got it done in a day. It was just a simple floor in the bathroom, so it was good. Also, the cost and quality were competitive.

​I sent the sales rep a text. I had some questions or concerns about the installation after it was finished. But he didn't bother to respond, which I find insulting. Once it got installed, he knew he was gonna get paid, so he probably thought he didn’t have to respond. Empire also needs to improve their customer service because it’s in the toilet. They keep people on hold for long periods of time. When I called to ask some questions, the person couldn't answer them. I had a complaint about the installation beforehand and she couldn't address them. She just wasn't very helpful. But the quality of the luxury vinyl was excellent. I will recommend Empire because the installation was good.

The lady from Empire Today that came was knowledgeable, friendly and very patient with us. The install team came in and introduced themselves, and they did a very good job installing our vinyl planks.

I researched several brands but Empire was the easiest. They came out right away and gave us a quote quickly. We needed it done fast and they could do it. We signed the paperwork on a Monday and they started on Thursday. The guys who installed were also phenomenal.

I had carpet installed in the two bedrooms and the living room, and the vinyl in the kitchen and dining room. I like the couple of young men that Empire Today sent to install it. They were quite knowledgeable. The young man was capable of doing the two bedrooms and the landing between the two bedrooms with no seams. He was incredibly smart and thinking way ahead as they went along. I watched him and said that this was going to be something to watch. He carried the carpet in in one chunk on his back because he rolled it up, and he was a little guy. He got underneath it and shook it up so he got it up high on his shoulders. He carried it right in there, set it down in the one bedroom, did the unfolding of it as he had it folded and it went right into the other bedroom. The quality was very good. I give Empire Today a thumbs up.

The installation was scheduled where I want it to be scheduled. It worked out very well. They were very quick. I'm very happy with the service provided by the techs. It was very good. I really like my flooring. I had a better experience than with Home Depot. Go try Empire Today.

The sales rep was good and knowledgeable. He knew about the carpet and the flooring. I had vinyl flooring and a carpet installed and the installation went smooth. They did it quick. Also, the quality is good. I like it.

Our experience with the Empire rep was very good. We had carpet replaced with laminate for our living room, dining room and steps. The only problem we had was a scheduling issue. The day they were supposed to be there, something didn't get through, so we had to reschedule it. Aside from that, it was fine. We like the flooring very much.

Empire gave me a veteran discount. They offer financing so you don't have to pay for it all up front. The rep was very smart and honest. I didn't get any pushy salesman vibes. The installation was awesome. Seven people showed up on a truck and they told me what they were gonna do. In four hours, they were done. The quality of the product is really good.

The sales rep didn't try to hard sell us or anything. He gave us a price and I didn't like that so we bartered and got a better price. We love the product so far. We're very happy with their floor and the guys that came out to do it.

I had Empire Today install carpet in my living room. I liked their price. Their sales representative was informative, and their install team showed up on time. They did the job professionally.

Empire Today was timely, well-done and very professional. The sales rep did well. She was fairly new at her job so it took a bit longer than we expected. But everybody has a learning time period, so we were okay with it. We chose laminate flooring and the quality was excellent. It was efficient on our install so we’re happy.

Empire installed linoleum wood floor. The only thing was the person that came out and helped me pick the stuff was a little lacking but the installers were amazing. Also, there were a few things that needed touch-up and they came right away. I was hoping the floor would be a little more durable but it's very nice.

The sales rep went out of town right after he made their sale, so we had follow-up questions we couldn't get answered. But in the end, it all worked out fine. The installation went very well. The group that came to our house was excellent. I had my flooring replaced in the living room, kitchen, and bathroom and had laminate flooring installed. I really like the new flooring.

I was very displeased with the sales portion and billing. The salesman sold me a Luan product thinking I might need it because the floors were uneven. Then the price that he gave was a little bit higher than I thought it was gonna be. I was gonna shop around and he said that he couldn't guarantee that the price would still be available if I call him back. I have to sign up to give Empire a deposit and then if I wanna change, they'll refund my deposit. I worked with them before and I knew that they did good work so I went with them. On the day of the installation, the workers explained that the way that the floors were, the Luan wouldn't have helped, so either have a transition between two of the rooms or pay more money and get plywood instead. Thus, they said that I don't need the Luan.

In the last year, I had carpet installed by Empire in three different rooms. Their latest visit was for my family room. I liked the way the carpet looked better. It's pretty simple. I had fewer choices. It was soft on my feet and it was reasonably priced, too. I did buy other carpet for upstairs at the same time from another company. They installed it poorly and it's twice as expensive. The Empire team that came in and installed was very professional. Overall, Empire did a good job at a reasonable price with the product that I'm happy with.

The crew was nice and respectful. They did a great job and put all the furniture back after they put the carpet in. Also, the quality of the carpet is nice.

Everything was perfect. The fellas who did the installation were terrific and very helpful. If we asked them to do something, they did. We're very happy.

Update——Empire resolved my issue and installed my carpet. The carpet was installed one day late but it was done. The installers worked very hard the day of installation. They worked over 9 hours to cover our large order. I wish we didn’t have to go through the stress of cutting it close to Thanksgiving day, but it was resolved. Much to my disappointment I noticed other people complaining about missed installed dates. I wouldn’t have order from this company if I knew there was an install problem.

Everything went great with Empire when I had carpet installed throughout the upstairs. The pricing was good and I like the quality of the actual rug itself. I would recommend Empire Today to the next person.

They're not people of their words. I ordered on a Wednesday and they said, Oh, Saturday, we'll come and install it.” Nobody came or called. It was really bad customer service. It took a couple of days to get that straightened out and get somebody again. But the carpet came out okay. It looks fine and it met my expectations.

Empire is good at what they do. My old house got carpet the first time then hardwood floors with them They had a better deal and the sales rep was very knowledgeable. I like the hardwood floor more than I like the carpet.

The installer was super friendly. He caught a thing that my husband had forgotten to do that was gonna mess up the carpet so he came and talked to me. I love the quality.

We've used Empire before. We used them recently to have carpet installed on the stairs. We're pleased with the carpet.

They were very professional and everything was done properly. I would recommend Empire.

I'm satisfied with the quality of the flooring we got from Empire Today. The installers were great. They're friendly, thorough, professional and courteous.

I like my flooring. It's good quality. The people that came in and put the flooring down did a good job. The trim work wasn't the best I've seen. But it's okay. However, I'm a little upset that Empire Today advertised half off and 75% off, but of course, they showed me all these pieces of flooring. I would say what I want, they would say, “Oh, well, that's not on sale.” They just charged it to me so I paid full price for my flooring. I wasn’t happy about that. I had flooring in my hallway, kitchen, and both bathrooms, and new carpet on my staircase. The carpet was not on sale, which I understood. But the first original wood work that I had done, no one told me that that wasn't part of the sale. So I said, “Well, this must be really expensive flooring.” And when the second guy came to do my stairs, he said, “No, that's not part of the stuff on sale.” I thought that was crummy. Don't come out here with the idea I would get a half-priced sale, then nevermind.

Empire's deal was good for me. The installation was perfect and the crew took the whole day to do it. Everything was pleasant. I’m even planning to have another two rooms done. But I want to get us some funds before. During the holidays, friends came over and they like it. So, I'm already telling them about Empire.

We had Empire install carpet in two bedrooms and the hallway and there were no problems. Also, the finished product is good.

We're happy with Empire Today. We were very happy that their sales rep gave us an education that we couldn't get at Home Depot. The installation crew was good, quick, clean and they did a great job.

We've used Empire Today over the years. We've had carpeting installed down the basement. In the last six months, we used them in South Jersey at the beach house to do carpeting. Then we just used them to do a wood look type of flooring in my master bedroom in our other house. I love Empire. They’re a great company. I have had contractors come to put in carpeting for us. It took them two days just to move the furniture, another day to put the carpeting in, and then another day to put the furniture back. These guys from Empire are in and out in a matter of hours and they clean everything up. It's perfect. You might pay a few dollars more, but it's not significant. It's well-worth it.

Empire installed carpet and it was well-priced because they were having a sale on it. The installers did a pretty good job. It's just that my wife had found some staples on the floor that should have been cleaned up. We have a one year old daughter, so that was a little concerning. We also found some cigarette butts in our driveway, which my wife and I weren't happy with. But I know they contract out a lot of their work, so the workers aren't necessarily direct with Empire. There was one thing they had to fix and they promptly came back and remedied the situation. Overall, I would recommend them.

The salesman brought a pretty expensive option but that was okay because I liked it. It turned out really beautiful so I'm very happy with it. But I just thought later, he only brought two or three things in for me to look at. Other than that, the installers were very precise and I was very happy with them. They did a great job.

I liked the agent that came out. He was truthful and everything turned out exactly like he said it would. The installation team was as nice as anybody could ask them to be. They moved everything around and when they left, nothing was laying around. I like the wood a lot because it's easier to maintain. I've got it in the foyer, in my washroom, and in the kitchen. It's held up excellently and I have really been pleased with it. Everybody that's seen my flooring asked me where I got it. They seemed to be satisfied and really impressed with it. They said that if they have to do theirs, they want Empire to do it.

I liked Empire Today's sales guy. He came out twice. I couldn’t make up my mind. He was super nice. Because I looked at the hardwood floor kind of stuff, and the carpet. I just couldn't choose between the price for the others. I didn't like that they didn't ask me about the colored strip to put down to transition the floors. Other than that, it went really well. I love my carpet.

The installers kept themselves quiet, professional and clean. They had finesse and they cleaned up their mess. So far, the quality of the carpet is good. But the sales guy annoyed me a little bit. He quoted carpet for our upstairs and vinyl for the downstairs. And the price, it seemed like he was trying to take advantage. Because I ended up getting the same thing and an equal quality product for third of the price somewhere else. I’m still a bit shocked about what he quoted us.

The three people that came in to do our carpet from Empire worked together so well. They knew exactly what their goal was. They got it done very fast. It was less than an hour. They were very professional. They were very careful not to mess up the floor. They immediately vacuumed it. One was going after the other one, making sure everything was clean underneath. They were working together like a machine. Everything was done like they've been doing it forever. They knew exactly what they were doing. They got in, they got out. They did a great job. The carpet is soft. It's really nice and comfy. It's beautiful, and I love the quality.

Empire was good because it was half off. The salesman brought carpet samples and he had a big variety. He explained everything. The installers were friendly. They made an appointment and they called prior to coming that day. They told me exactly when they were going to show up, and showed up almost exactly on time. They did a great job and there was no trash. Also, they left me a huge roll of extra carpet and said, “Well, you purchased this, this is yours.” Everything went well with the installation and nothing varied with the price. I was greatly satisfied.

I previously used Empire right when the pandemic started and was satisfied with the carpet and work. However, I was just quoted to finish the rest of the house today and was shocked at the price. The total area being quoted is 3 times the downstairs which I was expecting to be 3 times the price. Wrong. The price is 9 times what it was a year and a half ago. 9 times the price! To say I was shocked is an understatement.

I'm very happy with the job. It completed my house. I love it. The saleswoman that came to my house was perfect. She was so professional and understood what I wanted. That's why we found exactly something that looks very close to what I have in the other bedrooms and the den. But I was a little upset because it was my birthday and I had taken off work and Empire said they didn't have enough to do the job. I had already paid in full, which I will never do again.

The rep brought in samples and I saw one that I liked right away. He was very knowledgeable on what he measured and gave me a price that was very fair. The four fellows got here at 8:00 in the morning and they were done by 1:30. They did our whole basement and the steps, which is about 100 square yards of carpet. They did a wonderful job in not a very long time. The quality is really good for the money. I'm very pleased with what they did and the Berber carpet they put in which is great for heavy traffic areas. I recommend Empire for sure.

The first installation crew was the worst I've ever seen. When we had them, it was one of the worst experiences of our lives. They broke a light, smashed the hell out of the walls and the trim, and everything else. I had to have a lot of that replaced at my cost. I requested to have our guy and told the rep, “Look, I'm never going to use you guys again. I will put you out there forever unless you get me a different crew.” So he got me a different crew. The second installers did a good job. Our carpet is looking good.

I looked at two companies and the quality of the flooring looked comparable, but the price with Empire was less. Also, the guy from Empire knew everything. He had several different types of samples, explained how they would install them, and he answered all of my questions. Then the installation guys arrived on time and they immediately showed me the product. They asked which direction I would want it to go and I told them to go lengthwise from the front door to the back. They installed engineered hardwood flooring, kind of a medium maple color, in the living room and in the office. It's just that I've noticed there's the wood thing that goes around the perimeter and there’s one place where it looks like it’s coming up a tiny bit. But it’s not a big deal and I haven't called Empire yet about it.

We got vinyl from Empire for the living room. The person who came to our house was very nice. The installation took very long, but I was very grateful. They were super helpful. I had cancelled the appointment really late at night the night before, and I got some message saying that my appointment was moved to a different day. But then they called, and they said that they were on their way in the morning. I told them that I had cancelled the appointment. They said they had all the things, and that they were ready to come. I explained to them that my house was a mess because I was in the middle of redoing my kitchen flooring. I tiled my kitchen myself. I just had really gross carpets. So, I decided to have that ripped up and taken care of.

They put aluminum as a transition piece, worse look ever. Said the vinyl I selected only came with aluminum. No one told Us this in advance. They glued it down and it lifted in several places and said they could come glue it again. Refused to change it out, inferior product and company who will Not stand behind their product. I was told, "Sorry but we won’t help you." It cost us an additional $200 to fix the problem. Don’t use them. I was told by installer they used a cheap product and that was why we got aluminum.

Nobody came on my first appointment with Empire. They told me the material was not in. Another visit was scheduled two days later but the material was still not there. Another schedule was made a week later. The workers came out and they were very considerate and they did a great job. But they didn't have enough material and only came in to do half of the job. Everything was on backorder.

I had a bad experience with a friend of mine who has a carpet cleaning business and he started installing on the side and it was a nightmare. It dragged on for weeks trying to get it done. I went with Empire and part of the appeal for me was that they're a machine. I picked an initial color of the carpet because I had part of the stairs done by this guy who messed up. Empire tried to carpet match and then came out for the first install. It was the right color, but once the guys got a full sheet and we matched it, it didn't look good. They encouraged me not to do it because they didn't think it would ultimately look good, which was the right decision at the end. I appreciate the fact that they were honest about it and they didn't just throw it in against their better judgment. At the end of the day, I wanted it done, and it got done within a week or so.

My first experience with Empire Today was wonderful. They did exactly what they said they were going to do. We used them again and had the vinyl flooring installed in the dining room, kitchen, hallway, bedroom, and living room. We love the product. It would have been way cheaper if we did it ourselves, but it was a lot of work. Because we had tile to come out in the hallway and the kitchen had to be chipped out. But the cost was higher than what I expected it would be by about $1,000.

Empire does good work. The techs put the floor in and asked me if I liked it or not. They finished doing what they had to do and cleaned everything up.

Empire Today did a vinyl plank flooring in the kitchen and eating area, and they put down carpets in the bedrooms. I like the quality and the sales rep was very professional. I have on order carpet for the stairwell, the hallway upstairs and the living room downstairs.

The installation of my luxury laminate from Empire Today was great. They were very efficient and did it all in one day. I was surprised that they didn't send more people, but I guess they didn't need them. It's an older home so some of the transitions are a little creaky, but it has nothing to do with them or the flooring. I'm very happy.

I had laminate floors put down when Empire Today supposedly had a big sale as I knew they’re expensive to do. Their sales rep was very good and very polite. She knew what she was doing and she explained to me about their products. I wish I’d listened to her because she recommended the lighter one since the room is a little darker. After they installed the floors, I realized that she was right. The installers were so good as well. At the time, I had a lot going on and they helped me move things. Empire has to keep them because they were hard-workers. They went from the front to the back and the work they did was very good. But I realized something that laminates are loud. There's an echo when you walk so, I just put carpet down where most of the traffic is. Other than that, the floors are good quality.

We had Empire put in carpet and extra padding in the upstairs bedroom and hallway. It was a better price and good carpet and I relied on the service and the commercials. The installation went very well because the crew was done by the time that I got to go to work. The quality of work they did was great. The new flooring is comfortable.

I had vinyl tile installed in an investment property and my son who lives there is happy with it. Empire Today did a good job although they need to improve on their finance department. The floor has been installed for two months and now, they're saying that the financing was never approved. So that's been a hassle. I have plenty of credit to put that floor in with excess and I did. It shows up on my Wells Fargo account that the available credit is gone. So, I don't know why it can't go to the Empire account that I already have. They called me the day before Thanksgiving and I'm supposed to call them back but I haven't. As far as the going out to the house, doing the measurements and putting the floor, Empire did great and I would definitely recommend them. It's just this has been a little sketchy with the financing portion.

I loved working with Empire. We used Empire before when we lived in our old house. They put in carpet in our basement, kitchen floor. I'm a firm believer in if you're happy the first time, you're gonna be happy the second time. They were very nice. The salesman was awesome. We're gonna have a floor put in spring and we're gonna use him again. The installers were awesome, too. They cleaned up after themselves. They asked us if there was anything else that they might have missed. We went and looked and everything was fine. They did a wonderful job. We were very pleased.

Empire was excellent and I was happy with the process. There was no stress. I was a little disappointed at first for the change of the appointment, but they bounced back very quickly. I didn't have to worry about a long delay. They were professional from the beginning of the project until the end.

Their customer service was fine. The installation was pretty quick. The carpet looks nice.

Empire Today laid hardwood floors in three rooms in a home that I purchased. The installation was good and the people seemed to know what they were doing. But my wife didn't like that they were cutting wood within the garage. There was sawdust and they kept walking in it and bringing it all in the house. There’s got to be a better way to do that. They made an effort to clean up and they cleaned it up probably 80% but it was a messy business. It has been a couple of weeks and things look fine. The rest of the house had hardwood and these match up very nicely with them. It was a little more expensive than I was expecting to pay, but things are what they are. They had a no interest finance plan with Wells Fargo, which I got, so we're paying it off over the next couple of months.

I used Empire more than once and everything worked fine. I used them again and had carpet installed in the stairwell and on the third floor. My rep was very professional and knowledgeable. The installation was very quick, which surprised me. The crew cleaned up well too. The carpet is beautiful. We had it redone because we were moving. Don't wait and call Empire right away.

I went to Lowe's and they were supposed to do the installation but they took forever to send somebody out. By the time the reps came out, my floors were laid with Empire Today. I had laminated floors installed in the living room and dining room combination and it’s beautiful. I love it and everybody coming here in my house love it too. I took pictures and sent it to the ones who didn't come in. I'm gonna call Empire back to do some carpets.

I had two reps. The first was great and the second one was fine. But the first installation was a nightmare. The installers never showed up until late in the afternoon. And then it seemed like they had rushed through the job and they cut some corners. When I inquired about it, they said, “No, no. That's how we do it.” It wasn't until the new installers that came in October saw the work of the first installers that they said, “That's not right. You need to give Empire a call.”. So I have somebody coming to repair the first installers' cut corners.

The experience with Empire has been good but I haven't finished with them yet. I had a carpet installed, which was supposed to be padded and they glued it. Also, the carpet was 28 feet long and it came longer so they cut it on my driveway and they cut into my driveway. But they're going to take care of it supposedly. I haven't gotten the estimate for the driveway and they haven't gotten back to me. They came and did another inspection on what they did on the rug. According to them, that was how the rug was supposed to be put in. The one who sold it me told me that there was no problem that it was going to be with a cushion on it but when the installers glued it, you can see all the bumps that the floor had and you can feel it when you walk on the rug.

The installation of the vinyl floors went well for all intents and purposes. Sometimes, the installers didn’t get there when they said they were but overall, they did a good job. The new flooring from Empire Today is good. I give it about 8 out of 10.

I got my attic floor done by Empire Today. It was very expensive. I paid almost 4,000. But they were the cheapest among other companies, but it was still high. They did a good job installing it though. The sales rep was also very nice. He knew what he was talking about for sure. He asked me if I want to finance, what the payments could be. He gave me different options and he was good with that. He was very empathetic to my fund and my resources. The installers didn't speak English though. There was a cat up there and it did a lot of pee there, so I asked if I could come and spray some stuff. They said, "No problem." There was a hole in my wood before they put the pad down. I had a piece of wood there, but it came out. They nailed it down for me and were very polite, quiet, did the job and left. I love the flooring. They're beautiful, the chocolate flush, fluffy rug.

Empire people came out and had samples. They had good suggestions and listened to us. We chose them to install carpet in two bedrooms. We also had some flooring put in the kitchen.

The price and the options with Empire Today were good, and the installation date was much better. The other ones couldn't get anything done for at least six to eight weeks. With Empire, we were scheduled about two weeks out but they ended up having the product in stock, so they installed the next day. We weren't quite prepared for that when they were setting up the appointment in November so, it was amazing. The guys came the next day. They gave us a time range that came toward the end of it but they did well. The only issue we had was that the estimator slightly underestimated the amount of flooring we had. So, the installer had to pick up initially two more boxes and then, they had to go pick up one box to finish up the job. But they still got it done in a quick time and they were fast and efficient about it.

We've used Empire Today before for three other jobs and this time, we had carpeting and vinyl tile installed in the basement. The rep knew very well what he was doing and was able to point us to the right direction. The crew was excellent. They were very nice, friendly, warm, easy and quick. They did a very good job. The flooring is pretty and very nice looking.

I had two rooms and a hallway done and it took the installation team the entire day. Everything went smoothly with Empire Today.

Everything was done well, from the initial call to set up the appointment to the technicians coming out. The in and out service that they had, it was like they didn't disturb me. They did what they had to do and put that floor down. It was an hour and 30 minutes and they were gone. Then made sure that everything was cleaned up.

We had other carpet installed from other companies before, but our in-laws had vinyl flooring laid by Empire and they loved it. Empire installed carpet in our entire basement, which has a hallway, living room, a kitchenette area, and stairs. The installers were great, and the carpet’s wonderful but it's mismatched. Three weeks ago, we got ahold of our sales guy and sent him the pictures and the video. We told him that it's almost like it's from two different dye batches, so it's not completely off, but it's off enough to where I notice it. We also said, “We also want to talk to you about having vinyl put in our son's bedroom.” He was supposed to make an appointment with us the following weekend. He said he’d called us back and he'd come on either Friday or Saturday, but we've never heard from him since.

I had Empire Today install laminate flooring in three rooms. The installers were very professional and knowledgeable. They showed me the product before they started to make sure that they had the right stuff. They were awesome and finished the job in about six hours.

I had carpet installed in one bedroom, the dining room, the living room and two closets. The first people who came did a poor job. I told the salesman when they were here that there should be something done special in that transition between the carpet. The guy said that they would know what to do but they didn't. They did a horrible job. They did the same thing with the two closets and in the pantry, the installers just cut the carpet and put it on there.

We used Empire before. This time, we have a rental and we redid the carpet and vinyl flooring. However, I was surprised that they weren't wearing masks. I also had to go back and go over some of the work that they did because it was shoddy. I had them do new molding around the base and they left the old ones. Then, they attached the new base molding to the existing and it looked weird. I had to have it all painted.

They are horrible to do business with. I’ve never been so angry at a contractor in my life. Not only did the installation team steal money from my home when they installed my carpet last month, but today the installers refused to install my laminate due to the floors being “uneven” after we specifically spoke with the sales person about it and they said it wasn’t a problem. We’ve been waiting months for this install and had everything prepped for today. We called customer service and left several messages. Only way we finally got through is by calling over and over.

I’m 85 years old, a widow living alone, and I told Empire Today I didn't want the top-of-the-line or the worst. I wanted a carpet in between. I had a water leak, so I had to have my master bathroom, the bedroom, a small hallway, and my walk-in closet done, and the installation was wonderful. The two gentlemen that came out were absolutely pros. There was no doubt about it, and they were so helpful too. So far, I’m pleased with the quality. As soon as I can afford it, I'm going to get my other bedroom and bathroom done then once I get that paid, I'll get the living room done. I'll be calling them again.

I had carpet installed and because it’s a basement and we got water in there, the sales rep suggested a couple of different things. We made our decision based on cost-effectiveness. During the installation, everybody was nice, clean, respectful and polite. It was like family members in the house. It was great. The new flooring ties the room together and warms it up.

We had three rooms of carpet installed by Empire Today and originally, when the installers came, it was nice, like it was a family. But only one person spoke to me. No one even attempted but they all had comments about my security system in the house, how many cameras there were and where. It was odd. In the end, the person told me that I needed to call Empire and tell them that he moved the furniture. But I had already paid to have furniture moved. I felt bad because I don't know who was trying to rob him. I would recommend Empire to a friend but I wouldn't have them back in my house. It was the comfort of my own home. I realized that this was just a job to that man and his family and they were just doing it. But I hope that somebody can improve from here.

Empire had a pretty good selection. I had used them in the past. I used them again recently and we had carpet installed in two bedrooms and a hallway. Our installation was really good. The installer was very knowledgeable, courteous, fast, and professional. The quality of the product is great.

I had an estimate appointment, window was from 11am to 1pm. After sitting here I called to ask where they were and was told no one was available. If I hadn't called who knows how long I would have been waiting. After talking to them I was told a sales manager would be contacting me to reschedule. No one ever called so I had to call again to talk to someone who told me it would be almost two weeks later before the next estimate appointment. Why would I wait another two weeks just to have the chance to have no one show up and not be told no one was coming? After telling the associate this I was told I could get a $50 discount. Don't waste your time or energy.

I got wood flooring and I really like it. Empire was very professional.

I had the living room to all through the bedrooms done in vinyl and the service was very good. The installers were very efficient and courteous. I love the new flooring and I will highly recommend Empire Today.

The installers had to come two different times because the laundry room was done in tile and the rest of the game room was done in carpeting. But both sets of guys were prompt. Empire Today did a good job. They were efficient and their price was reasonable. We had a good experience and we referred them to our daughter who may be utilizing them as well. We’d recommend them too to somebody who’s looking for carpeting, tile or flooring.

We had our living room, dining room, kitchen, bathroom and laundry room done by Empire. They gave us a good deal. It was also a good product and the price was within reason of everything of all the other companies. The rep was fine. He did a good job. The installation went really great and fast, too. They did an excellent job. The flooring looks great.

Installers are subcontracted out, so there is no accountability. A date was given to me for installation. It was confirmed several times through texts and voicemail, so I know they know how to get a hold of me. No one showed up. No phone call, no text, nothing. I called the installers and learned a new install date had somehow been scheduled. Without talking to me? How does that happen?? The installers then lied and stated that they had sent me an email and left a voice message about the re-scheduling. That never happened. Pick another company.

I wanted carpet in my rooms. Once I decided what I wanted, Empire got me on schedule within seconds. Everything was great and the installation took no more than two hours.

I had some carpet on the stairs done, and the installers were good.

I had a good experience with Empire Today. The sales representative was very informative. The bedroom carpet and installation were fine. No problems, no complaints.

I was supposed to have a bathroom floor and carpet installed by Empire. I ordered it at the end of July, and they were able to come and do the small bathroom upstairs. They came and did the vinyl and they did a really nice job. I went up to see if the guys wanted water and they were putting the vinyl flooring down on our original subfloor. It said in the contract that they were going to put a luan board down first. I said, "Are we not getting the luan board?" They said, "We have it, but it just looked okay. So, we decided to just do it without. But if you want it, we'll change it." I said, "I do because we paid for it." They were really nice about it.

Updated on 11/18/2021: I called Empire Today ​about my flooring was puckering up. They supposedly schedule for someone to come inspect the flooring on Wednesday. No one never showed up. Now I have been calling, emailing, texting, and leaving message. No will not respond to tell me another. I feel like I’m at a lost causes with no one willing to help me and that say they have a warranty on their product. I can’t tell how they giving me the run around

If anyone is thinking of doing their floors stay far away from Empire. We scheduled to have the carpets done for our entire upstairs today and have so for a month. Even confirmed the appointment twice this week. They just called me and said the carpet left on a truck this morning from Atlanta and has not arrived in Charlotte and they do not know where it is so they have to reschedule. Meanwhile I have torn the entire upstairs apart to make it easier for the installers. Now it gets to be like that until next Monday. What do I get for all this and losing a vacation day to be off... $50 credit which is double what they normally offer. Never again Empire Today.

Empire installed manufactured hard in July. I'm not too happy with the installation and I called them as I was concerned about the gapping in the wood. They sent the installation guys back out but they couldn’t promise that the gapping would be any different because it's a manufacturer issue. I chose not to have it re-laid and just leave it as it is because there was no guarantee the flooring would be any better than what it already was. They did have to replace a few of the hardwood. They did some repairs because some of the wood had already started to splinter. I paid top dollar for the flooring and right now, it is what it is. I'm dissatisfied and would not recommend Empire.

I keep seeing Empire on TV advertising, so I thought they must be a reputable company, which is why I chose to go with them. However, the sales rep was not helpful. In terms of giving me product information, he did not guide me through. He doesn't know much about the product. But the person that came to do the installation did a very good job and I was pleased with him.

The quality of the vinyl floor is very good, and installation went fine.

I had flooring installed in a couple of rooms by Empire. It was a good experience. They were friendly and professional. Initially came without a mask. I asked them if they have a mask. They said, “Sure” and put a mask on. They worked quickly and everything went well.

I needed somebody that could do the carpet in my bedroom quickly. Empire did that and things worked out great. We're enjoying the carpet. I would recommend Empire.

I was redoing my kitchen and thought of redoing my floor. Empire put the carpet throughout my whole house about 10 years prior and I was happy with them then. Having known the work that they did, I went back to them. That was a mistake now because the subcontracting that Empire has is substandard. Three gentlemen put in the kitchen floor and the foyer. The foyer is wider than what it started out to be. There were nails coming up through the transition plates. Some of the moldings were put on shoddily and they said I could just caulk it to fill in the gaps, but it fell off the wall. The transition plates that they put in my closet were so big that I couldn't get the doors back on. They told me to cut the doors off, and I couldn't. My husband figured it out and we actually could get it back on there. But I'm still not happy with it.

The people that came and did the steps were very quick and professional. Something happened to the steps thereafter but they came back and rectified the situation. Everything is great.

I called Empire Today, and they came out on time and brought samples. I chose what I wanted, but I had to wait quite a while to get it installed because they didn't have enough people. But the crew that they sent out was really good and they got it installed in two days. I like my flooring.

I had laminate flooring installed by Empire. I like the fact that the salesman came to the house with the samples so I didn't have to get out to go shopping. I could make my choice right here. None of the installers could speak English but they did a good job.

I used Empire several years ago. They did some work for me. Recently, I had floors installed all over my house. I have hardwood upstairs, another kind down here and then I have tile in the kitchen. The experience was okay and the quality of the flooring is okay, too.

When I reached out to Empire for quotes, the gentleman that got with me was super professional. He asked me a ton of questions and seemed like he was paying attention to what was going on. I asked him if he would be the person that would be coming out to actually go over all the details with me, and he said yes, and I said, “Okay. Come on out.” He did a great job. I would use him again anytime. I'm going to get new floors at the beginning of next year in a couple of other rooms. So I'm definitely going to call him back for that. Also, the availability of the product was fine. Everything was done within three weeks.

The installation for the first job was great. In the second one, it was first thing in the morning and the installers were very fast in their installation. They were a little rough. There was a lot of paint scraped off the fireplace and they didn’t clean up afterwards. There was no vacuuming and there were lots of little carpet fibers left everywhere. So, we had to do that ourselves, which was not the end of the world. My wife was probably more frustrated about the amount of paint being chipped and having to repaint all the trim boards in the fireplace. But outside of that, Empire Today did a nice job with the install. The gentleman who came to the house originally and quoted us did a nice job and the quality of the product and everything was fine. It's just that the installers were sloppy with the installation.

I had carpet installed and it's nice. It was installed good.

I had carpeting installed in three rooms and Empire Today exceeded my expectations. The husband-and-wife team who did the installation was amazing. I expected that I was going to have dirt and crap everywhere from pulling up the carpeting but my house was cleaner when they left than it was when they got here. They cleaned up everything and did a great job.

Empire put all of my floorings in my house before and they have done something right to get me to get back the second time. The product is superior. It was presented to me and I made the decision. However, it looked like I paid about double what I should have paid. But nobody did anything wrong. I should have investigated and I didn't. Overall, they did a great job.

When the salesperson came, I liked the carpet and I was comfortable with what he had quoted me initially. After the sale was completed and the installation process started, it was terrible. I spent so much of my time on hold waiting for someone to answer the phone for about two days. I finally did get a resolution. Then the installers took all day to come and they didn't finish installing until about 10 o'clock which was way too late. I also found that one room was not included in the quote. I was stuck. I didn't have a choice because they had installed the other three rooms and the stairs. I should have told the installers to come back when I realized that a room was left off. I shouldn't have had anything done. But I needed carpeting. Overall, I like the carpet. It makes me feel good when I see it. It's just that I won’t use Empire again because it was really stressful. I was in a helpless pattern where no one could help me.

The material of the flooring was the best thing. But they didn't do the work in a timely fashion and there are a couple of spots where I can see the floor underneath the laminate. I thought choosing Empire was going to be cost-effective. and that it was the better deal. But in the long run, it wasn't a better deal. They source out the work. So the people who work for Empire are not employees of Empire. They’re subcontractors. If I wanted a subcontractor, I could have gone and got a subcontractor.

We were looking for durability because we have small children and even if we decided to sell, it was something nice to be able to say we have the luxury vinyl flooring in the house. Everything went well from the time the reps from Empire Today told us they were going to install. Everything went very smoothly but during the installation, we noticed that the color wasn't the same in an area. We were told initially that the floors were good to just lay down the material but then, the installer came and we were told that we needed a subfloor before they could even get started. They had that as well so it didn't delay much of the process.

Awful experience with Empire Florida. First- I have used Empire for years on multiple rehabs and rentals in Ohio. I have nothing but good things to say. I used Empire Florida for my personal condo and have had nothing but an awful experience. The work is shoddy and Tim, the installation manager, refuses to return calls. We had the living room flooring laid last month and waited on the kitchen and bath until we decided if we wanted to extend the laminate floor or replace with tile. We were assured if we removed the existing tile and replaced with laminate the flooring could easily be extended.

I had Empire Today install carpet in my living room, bedroom, and hallway. The reps were on time and got the job done.

We had heard good things about Empire Today from our neighbor. We purchased carpet and linoleum from them. Their sales rep that came out was great, knowledgeable and very professional. The installers didn't have all of our carpet the first day they were supposed to come so they had to come another day, but they were kind and it was fine. They were courteous, too. I didn’t have any problems with them. As far as the flooring, it is soft and nice. It’s better than my old carpet.

We had a new house purchase and we had hardwood throughout except for three areas and we wanted to carpet them in a timely manner that was affordable. I looked at Lowe's and Home Depot, but Empire was a better price point and could do it in my timeframe. The salesperson that came out was very punctual. He had more samples available, but he only brought a few in based on what we talked about. I said that I wanted to do the quote and then think about it.

I had hardwood laminate flooring installed in one master bedroom and closet, and in one regular size bedroom. I like the wood pattern that we picked. Empire Today’s quality was the same with other brands, if not better. It seemed standard across the board but Empire had a more reasonable price. And I went with them because they could get me in two days later, where everyone else was booked up for several months. The installation was quick. The installers showed up, picked up everything and then, they were on their way. So, they did exactly what they said they would do, which was great. I have no complaints with their work and I’m happy with it. Empire comes out to your home and they bring samples to you. They made it easy. So, I'm a fan.

I had hardwood floors installed in my living room and my stairs. Everything was perfect. I like the way it makes my front room look so much larger and it makes it look more elegant. I'd recommend Empire Today to anyone's really interested.

I liked the quality of work at Empire, and a friend of mine used them and gave them good reference. I worked with a great sales rep. The installers moved stuff around and after they installed, they cleaned the mess up. They put stuff back, too. Empire's customer service and the quality of work were good.

We've been using Empire Today for 10 years through work and home and this time, we bought carpet. The installers were on time, did a great job installing and left the house the way it was when they got there. I love the quality. It’s so much better than what we had. Empire was great with their follow-up and delivery. So, there were no issues and I would use them again.

We had the rep come for a quote and he showed us some really good options. We did a couple of different options. For the two rooms, we did a vinyl planking. I didn't think I was going to be able to do a vinyl wood look because we have hardwood floors and I wasn't sure that the rep was going to be able to show me anything that lived up to the hardwood floors. But the vinyl wood planks are really, really nice. Then we did three rooms with a white marble look and those are really nice too. We didn't think we were going to want to go with white, but we love it. Then we did three rooms of gray vinyl tile. My mom also lives here and she really liked the gray tile. We also did a couple of areas carpeted and the carpet is really, really nice. So everything was all above what our expectations were.

Empire Today's prices were comparable. I got carpet and the installation was great. It was a couple, a gentleman and a young lady, that came. They were very professional. They informed me of every detail that they would do so they made me feel comfortable with their work ethics. I love my new carpet, and I will highly recommend Empire. I'm well pleased with the overall product.

My wife and I recently decided to remodel our guest bedroom, and in doing so, we were debating on carpet or hardwood flooring. My wife saw that Empire was having a 50% off sale, and ~6 yrs ago they carpeted 3x rooms for us for ~$1,675.00, so we decided to give them a call again for a quote. After seeing the ad, I noted that it stated “select” carpets which I interpreted as any carpet except the ones you’re interested in. Nonetheless, the sales rep showed up and I inquired about the 50% off selection. I was informed that it was for a plush carpet and did not apply to the carpets I had previous chosen; the sales rep already knew what our past installation was. She stated that she had a different, similar, style that she could apply some “coupons & discounts” to but that there were no current sales on our previous selection.

I had just bought this house and Empire was able to do the carpet in my timeline, and that's why I went with them. Then I got a call the day before saying that, "Oh, we're not going to be able to make it on that day," which I already had movers coming. It was supposed to be a Saturday and I had movers coming on a Monday. So, I'm like, "That doesn't work for me." I unfortunately didn't receive the call and speak to the person in person, but he gave me an 800 number that went to a medical facility. I could not get ahold of anybody to try to figure out what was going on and what they could do for me. I had no phone number from the salesman, he didn't have a business card on him, or it was too new or something to that effect. I was so aggravated. But it is done now. They did a good job and they took care of me.

We scheduled them for a October 1st install and they never showed up or called us. On October 5th we called them to see what was going on. They made an excuse and scheduled us for the 15th install. Then they again never showed up so we called to cancel and then they said let us have another chance so we rescheduled them again for the 19th and again they never showed up! Now we are having a hard time getting our deposit back. Buyer beware!!!! DO NOT USE THEM!!!

I had Empire come out and carpet my entire second floor, three bedrooms, hallway, and stairs downstairs. My carpet down here in the living room was probably 10 years old, and I was tired of the color so I called Empire again because I had a good experience the first time. The rep showed me everything that I was wanting color-wise and also showed me different textures. He was very good at answering everything that I had. Empire doesn't pressure you or speed your process up. They give you time. From the time I ordered it until the time the carpet came in, it was about two and a half weeks, which was not bad at all. The installation took two or three hours and that went very well. I've only had the carpet a couple weeks now but I love the color, and it vacuums up really well.

Empire Today had a better price and they could do it sooner than the other company. The carpet I bought is stain-resistant. It had a longer guarantee. Empire had a lot more warranty factors that are more than the other one. The installers were great, very courteous, super fast and efficient. The salesperson helped me. I called his direct number and anything I needed, he would talk to his manager and make it happen.

We used Empire in the past and also friends and family have used Empire. We were happy with them. We used them again and I liked that the salesperson brought in some samples. I ended up choosing something different from what I thought I would and I liked it and it looks good. It was very quick to get the installers to come out. We're very happy with that. The flooring looks very attractive. The only thing is when I purchased it, I didn't consider about leaving marks on the floor when you step on it. It looks very nice when you vacuum it, but then when you walk on it, you see wherever your footstep went. So, if I decide to get other carpeting, I'll try to keep that foremost in my mind.

We had a laminate floor done and they're installing carpet today. We did the bedrooms, the front room and a sewing room. Overall, it's really good. It matched the old flooring that we had really well. The sales rep of Empire was also very good. I was also surprised it was really affordable.

The installers broke a leg off my table and they popped a hole in my wall. It wasn't their fault though. There were only the two of them and when they took the baseboard off, that had my door stopper on it. When they came in the front door, they put the doorknob in the wall. Things happen. The table could have been the way it was flipped over. Now, I had the wall fixed. I took a picture of the receipt and sent Empire the picture of the receipt. But it's a small company and they don't have a letterhead. I'm out $300 for my wall because I don't have a letterhead with their name on it. I have a business card. I'm upset. I like the product of Empire, but I don't like the way I'm being treated.

I had some carpeting and some laminate flooring from Empire Today. I called to schedule an appointment for someone to come out and that went well. Then, they came out, offered me different selections, and installation was set up. The installer reported on the day and at the time that they said he would but I had an issue and he had to come back and fix that.