Empire Today Reviews

I had Empire Today do a couple of jobs in Massachusetts, so they were one of the people I kept in mind. They did our floor and it was good. It made the place look much nicer. Recently, we needed a new rug and we went with them again. They were excellent and the contractor did the job, who were a man and his son, were terrific. They were all business and when they left, everything was done correctly. They took the existing one out and installed the new one in my wife's office. We bought a new house and if we want to change something, they would be the one we would call. Empire Today gave us a fair price, too. We talked to another company on the phone for something that was going out, which should be have a better price, but it was way higher than what Empire Today installed for us.

I used Empire Today in the past and I was happy with them. I didn't wanna take a chance. I've always been happy with their products. So, when I went and looked and the rep showed me what I asked for, they had exactly what I wanted. That made my decision right there. I recently had some rugs put down on an entryway and a bedroom. It was for a multi-family home that we owned. The style and the color came out awesome. The installer was extremely knowledgeable and friendly. He went in, did his job, and it was great. It worked out really well for me. Go to Empire Today and use them.

I recently purchased carpeting and linoleum flooring from Empire Today. I had the latter in my dining room, living room and middle bedroom. I already had the flooring in the other two rooms and I wanted to continue the same color into my other bedrooms. I wanted it all continuous. However, I didn't think the vinyl flooring would be like it was. Empire Today said it was waterproof but it wasn't and it already started coming up on the edges a bit. I had that part of it replaced, but I still like it.

I had a company come out and give me a quote for a carpeting work to be done in our basement. I then had a meeting with an Empire consultant. In the end, I chose Empire because they had much nicer carpet and more selection. They had the color I wanted. I was going for a specific kind of gray. The other company had some grays but they were more of a warm gray. Empire had a really nice cool gray that I liked a lot better. The price was reasonable too.

Purchased ($6,000.00) worth of fake wood flooring for my home office about 18 months ago. In one room the flooring boards have moved (crap install) and there is a 2" gap between the planks. After about six calls initially over a 2 week period I received a call back from a Kathleen, (Melville NY office) stating that they would charge me $90.00 for a tech to look at it. I explained that was silly and can I send pictures. She agreed the pictures would work and within 10 minutes she had the pictures. She quickly responded to confirm she had the pictures and someone would get back to me shortly. That was September 29th 2020. As of today 11-02-2020 and a dozen calls and emails, nobody (the repair department) has contacted let alone resolve this. I have all the emails and pictures and recorded calls to back this all up.

I used Empire Today before so I already had an account. Their price was more competitive than others'. Also, I liked when they could get it done. At the time, they had what I needed. I had the laminate floor and carpeting done into my home. Give them a call. They do pretty good work.

I've dealt with Empire Today before. Recently, they installed carpet in three bedrooms, one hallway, and one living room. I was happy with it. Give Empire Today a try.

Ridiculous, horrible, inexcusable experience. We ordered carpeting for 2 bedrooms in a second home we purchased in south Florida. Installation was scheduled well in advance since we were coming down from the midwest to get a lot of things done during a short stay. The afternoon before the install date, I was informed that the carpeting had not been loaded on the truck and I was rescheduled for the following day. That messed up my schedule. The following day, a single installer arrived (it was clearly a 2 person job) and informed me that the company did not give him an adequate amount of carpeting for the job and this would be pushed...again...to next day.

Back in the day, my mother used Empire Today and she always liked their work. So we're really big on product loyalty and if you do right by us, we'll continue to come back. I have an up and down. About two months ago, I had two rooms upstairs done by Empire Today. I liked the work and the product, so I came back and had carpet installed in the dining area and a bedroom. The carpet we chose was actually one of the cheaper ones. But the quality is phenomenal. We love the colors for both rounds and we love that it's just soft and comfortable.

I had already used Empire previously. Recently, I used them and my experience with their reps was perfect. The installation was good. They came real late. But they got in and got out. The quality of the work they did was excellent. They were professional. It was a very good experience. Especially the consultants that they sent to me all tried to work some deals, to get me what I really want at a very low rate.

I got waterproof vinyl plank flooring for the whole house. It's exactly what I had before. Not only is it waterproof, but it's also warm. The vinyl plank itself is so much warmer than wood. I had a couple of people come out and talk to me about it, but Empire had the best flooring. I had Home Depot install some flooring and I really, really liked the flooring they installed. But I had so many problems with Home Depot. The flooring that I got from Empire has good quality. The price was reasonable and the product was what I liked. Their product for me was what I call the best unless I wanted to go back to Home Depot. Empire had great service and installers. I had a really, really good experience. I'd do it again.

We had laminate vinyl flooring in our rental home installed by Empire as they suited what we needed better. The techs who installed worked hard and though the process took a little longer than what I expected at two full days, it was for a whole house and I had to allow time for a whole-house installation instead of just a room. We like that the flooring we got is waterproof and scratch-proof.

I looked at a few places. Empire gave me the best bang for my buck. They had competitive prices. I also had some other friends that had utilized the same services who were happy with the product. I went over and looked at it and in the end, I got some hardwood floors from them. I had that installed in the family room and main traffic areas of my home, and I was happy with the outcome. The color enhances the room and that was one of my factors why I decided to go with that one. I also liked the quality of the material that was used. All in all, the quality of the service was great. The salesman was very knowledgeable when he came out and there was one little hiccup initially, but he fixed that pretty quickly. We're satisfied with Empire Today and I'm looking to use the services again for another part of my house because I'm doing it in phases.

Had wood laminate flooring installed. Contract states that it would be placed under stove, refrigerator and dishwasher. The installers installed the flooring under stove and refrigerator but refused to put it under the dishwasher. AT NO TIME was I ever told that dishwasher had to be disconnected and moved prior to install. When doing live chat with Empire, they advised that they don't disconnect gas or water (yet they disconnected my GAS STOVE). Finally, after one week of calling (I had received a service request order the day of install which they said I would be contacted within 1-2 days of install) I called and waited on hold today and they advised that they would reinstall under the dishwasher if I disconnected it prior to them coming out. DO NOT recommend having Empire install any type of flooring.

Empire installed our carpet a few years ago so we thought we could trust them with the kitchen and two bathrooms. It all started with the salesman, Nicholas **, and telling him what we wanted - he agreed to this and we thought he put it into his notes for the contractors. We agreed to light-colored grout for all three floors due to the rooms being relatively small. We agreed to have our current quarter rounds removed in the kitchen and the tile would go under the baseboards in all rooms (the bathrooms did not have any existing quarter rounds). We agreed to not having a threshold placed in any of the rooms (Mr. ** said that since we bought carpet with them previously, they would make the carpet and tiles meet).

I had carpet installed by Empire in my upstairs bedrooms and hallway. I liked their pricing and the rep who came was knowledgeable. The installers who put my carpet in were very efficient. It was a really good experience and the work that was done was of good quality.

Empire Today's cost was about the same as the other company I was looking into, but the convenience of going with them got me. I also liked the little salesperson that came out here to give me a quote and let me know what was going on. He assured me about everything and I ended up going with them because of that salesperson. I bought carpet which I had installed in the living room and it turned out pretty nice. All in all, it was a great experience.

I got an estimate from Empire Today, then the representative came out and represented themselves. I got laminate flooring from them and I had it installed in the family room. At the time, my wife and I were tired of the carpet and Empire had a thing in the magazine of prices and computation. So that's what I went with. I liked the whole layout and how the rep situated the flooring. The whole aspect of the job went well and the guys that laid the laminate down did an outstanding job. They did it within a timely manner and I have nothing bad to say about how they put the flooring down. They did a good job. Outstanding job.

I had carpeting and two closets in my den done by Empire Today. The installation wasn't too good. The guys who came were lazy. They kept saying, “Well, we don't have carpet for that.” I'm like, “Yeah, you do.” I pulled the receipt showing that both closets were included. But their salesman was fine and he showed up on time.

After my experience with Empire, I would highly advise against using them. After I cancelled an installation, they hounded me to make a better deal. After agreeing to a reasonable price, they sent installers on the scheduled date. They wanted to charge us an extra 1000 dollars for plywood. I was willing to work with them since they said it was required, but they wouldn’t budge on price. I know that plywood is pretty cheap material so when I brought this to their attention, they still wouldn’t work with me on the price. Then, when I tried to follow up with the people who originally kept calling me, they gave excuses as to why they couldn’t talk. Bobby is very deceptive in his dealings. Beware of the prices he quotes you at. Will go with a better company now. Lesson learned.

I've used Empire a year ago when I did my dad's whole house with their flooring, so I knew I wanted to use them again when I needed new flooring. I've had three jobs with Empire in the last month. I had two bedrooms done in my home, then we have a vacation home in Big Bear and they did the whole house. I also have a duplex and I had them do the living room, kitchen, and service porch there. It just so happened that all three jobs all came down at one time and I was pleased with all of them.

Two of our bedrooms needed carpets replaced because my parents had their dogs in their room and my daughter had her cat in hers. Both of those rooms smelled really bad. We had the carpets cleaned but that wasn't enough. We needed replacements immediately as we have really bad allergies and we couldn't be in the house without sneezing. That led us to Empire and though they were very expensive, they were able to come within two days. When their techs came to install, the carpet was damaged on their truck and so they weren't able to get the replacement done that same day. Plus, they were gonna charge us so much to do one closet.

Empire Today installed the wood flooring in our living room and family room. Then, we got them again for the tile flooring in the kitchen, entryway and bathroom of our home. It's been good and the fact that it replaced the old flooring was a big thing. Our old flooring was very sad. Aside from that, the workers who installed it were very kind people.

Even though Empire is expensive, I like the quality. I had them install tile flooring in the laundry room of my home. I liked the pattern that I chose. The men who put the flooring down were excellent. They were better than I thought they would be. It was excellent service.

Everyone should be aware that when you use Empire (which I never will), you’re stuck with them. They are an installation company, so once you install their product, they are the only ones who can repair and if it’s not covered under warranty, you have to pay whatever price they want to match your flooring. I bought a house last year, beautiful vinyl flooring throughout. Soon after, a dip in the sub flooring made several pieces of vinyl begin to crack. After asking 3 companies to review, all offered modest repair costs IF I could get a box of the same flooring - it has to be a match!

Long story short, we had LVP installed in a small 55 sq. ft. walkway by our front door, replacing traditional ceramic subway tile. We knew we would need a new subfloor so that was factored into the quote. What these idiots didn't do was measure the amount of flooring needed and installed a single sheet of 1/4 inch when 3/4 inch was needed, so now the floor they installed sits a noticeable half inch lower than the rest of my floor with huge gaps under the trim. On top of that they didn't bring enough quarter round to finish the job.

I got new carpet installed by Empire. I went with Empire because of the dude that came to the house and sold me the product. He was really informative and good. The carpet is good, too. The only thing that made me upset is when they installed the carpet, they left a whole roll of carpet in my house. It's still here today. Also, we told the installers that we didn't want the carpet in the closet. They put it in the closet. We told them before the install happened what was supposed to happen and what we had conversed with the gentleman about. When they got there, it was like they did what they wanted.

I liked Empire's same day installation. I considered Home Depot but Empire was better. I had them install carpet in a bedroom upstairs in my home. Empire is great. You should give them a call first before anybody else because they are the king of carpets and flooring.

I originally ordered 2 pair of blinds for my front/patio doors and one for a skylight from Empire Today. After weeks of waiting for someone to come out and measure, the order was finally placed. I was promised delivery in 2-6 weeks. 13 weeks went by, I called the customer service department multiple times to inquire about my order with little or no response. Finally on August 18th the order arrived. The installer delivered the blinds and started the install. I noticed that the blind for my front door was the wrong color after it was already hung. The installer then advised me that the skylight blind was also incorrect because it was not meant for a skylight. He then advise me not to worry he would take care of the mishap and then proceeded to leave.

The Empire Today salesperson seemed very professional and had plenty of knowledge. I had vinyl flooring as well as carpeting installed in the bedroom, hallway, and two living rooms. It went mostly okay. We had been told by the salesperson that we only had to take breakables off. But when the people got here, they said that all the books had to be taken off too. So, we had to scramble to get those. But the quality of their work was fine. The carpet padding is really nice and thick and the laminate is pretty and easy to clean.

Empire Today did do a price adjustment for the unsatisfactory services provided to me during my carpet installation. The issue is resolved now. Hope they improve communication between installer and the company in future and do better job in keeping the customers updated.

I've used Empire once before to put in laminate on the first floor of my home. I had no problems with the first time I used them but this time the financing was a disaster. The salesman was the same man who came the first time, super nice and knowledgeable. The installer who came was awesome as well. He discovered a problem with the leveling on my second-floor hallway and did what needed to be done to correct the issue so that my new flooring could be installed correctly. Great guy. However, when it came to the financing I was screwed. I told the salesman to put it all on the account from Synchrony from the first time which had the full available balance.

Empire Today was wonderful. Their rep answered all of our questions. She was great and very knowledgeable. Then the guy who installed the carpet for the stairs was professional. He kept everything organized and cleaned everything afterward, which I appreciated. The quality is great. I was satisfied with the product and the install. It definitely met my expectations.

Received call after 4 PM day before carpet was to be installed, advised carpet was not in stock in CA. And would be at least two weeks before it would arrive. This after removing all furniture from all rooms to be carpeted.

We had carpet installed in our two bedrooms at home. It's excellent quality. The installation was quick and easy. I also had such a great experience with Empire Today the first time we did the rest of our house. I would definitely recommend Empire Today. It was fast, easy and there were no problems.

We signed a contract saying that the flooring would be done in 2 days. The contractors arrived very late each day and only worked 3 or 4 hours a day. We had to chase them up every day to find out where they were. Empire's contractors are extremely unreliable. They don't answer the phone and don't have a strong work ethic. Our tiny one bedroom apartment in San Francisco took 7 days to complete the work even though we signed a contract saying 2 days. They also didn't have the right supplies and had to make extra trips to their warehouse. A most unreliable service. Go elsewhere for your flooring! It was an exhausting experience.

I ordered a carpet from Empire last week, and arranged installation for today (17 Oct. 2020). The salesman was professional and accommodating. Empire called me no fewer than 3 times during the week to confirm the appointment and to ensure my household was COVID free. My window for today’s installation was between 8 am and 6 pm. At 1:30 I received a voice mail message from Empire telling me I had to reschedule the installation. I called numerous times and was unable to reach anyone in sales, customer service or installations to get an explanation.

When the contract arrived via Overnight, it read, I have to move all furniture. He never allowed me to read the 10 page contract, just held out the pen and had me sign a plastic box. Since then, I've called 2 times to speak with him about it. I was hung up on and haven't heard back. I'm very disappointed in this young man, and the company of Empire. I believe he lied to me just so I would sign.

Absolute disaster. Sales did not communicate with the install team. A one day install took four - one of which was a cancel due installer availability. Floors damaged at install. Charged for items not used. No return of phone calls; toll free number leaves you sit in queue unanswered.

I chose Empire because they could do the job fast. I had a vinyl flooring installed in a guest house. I was out of town during the installation. I called the sales person and informed them I was not happy with a dip or pocket in a walkway that I felt should have been leveled during installation. I was informed that I was too picky. I called the office to open a claim and sent in pictures, after a few weeks I was informed that I had not paid for a level floor installation. The other quotes that I received all included the floor being installed level and were within a few dollars either side of Empire’s price. I am not happy with the installation. While the flooring has only been down for less than a month and walked on a few times I can not comment on the product ware. I have my doubts about the company and products.

I bought a newly built home in April and to keep the cost low decided I would do the floors later. I contact Empire Today because they had a sale. The consultation went fine and we scheduled to do the install on 7/30 and 7/31. On 7/30 a man and what looked to be his under-aged son arrived at my home to do the job. Neither spoke english which limited our ability to communicate which directions we would want the floors or anything else. Halfway through the day the older guy said "no more floor, will come back." (They had run our of material). From that day no one called or emailed to follow up with what would happened. I called Empire and they said someone would call me with 48 hrs.

We ordered carpet on a Tuesday and was told they could install it that Saturday. We went forward with the purchase because we are in the process of buying and selling our house. The turn around time was extremely important for because of everything we have scheduled. Well, the Friday before our install we are told that someone did not process the paper work and we NEED to wait until Tuesday. Then told/asked for us to wait to put our house on the market?! Yes, excuse me, since the company can not do their job we are told to put our lives on hold!?. They said they were doing everything they could which is a lie! Mind you, no one cares that there is a cost on our end and affecting our bottom line, there are things scheduled and contracts we can not go back on. Ridiculous! Contacted multiple people and all said there was nothing they could do. So we have to pay since someone can not do their job.

We had carpet installed June 15th 2020. The installers ran out of carpet and called other people over to “piece together” fragments of carpet because they wanted to finish in one day. You can see all the seams in every room. We called the same week the carpet was installed to complain about the seams. I vacuumed the carpet one time and the edges where 2 of the seams were, came up and frayed at the edges (creating a hole in the floor). Empire Today had told us the install would take 2 days originally but they wanted to finish in 1 day. Since June, we had someone come over to our house to “fix” the seams, we had an installation manager out to the house and he even said we should not be able to see the seams. It is now, September 2020, and 3 months have passed and still no solution to the problem.

I purchased flooring in the amount of $3,052 and paid a $765 deposit in late February 2020. Covid19 came, EMPIRE had difficulty meeting the initial installation date, and I agreed to postpone installation. Covid19 then affected me financially and I continued postponing the installation date to the point when I decided in mid September 2020 that my best option was to cancel the purchase. At that point, EMPIRE upheld the 15% penalty fee for canceling the order, not caring about the dire conditions cast by the pandemic and my history as an old client. Shame on you, EMPIRE!

Note: Empire Today erases all of its negative reviews on Social Media and online if they can. The common response is "please contact us and we will look into it," or "someone will be contacting you soon." They NEVER do. This is a very detailed interaction. You also can never file a complaint with their office and there is no dispute resolution. If you call the corporate office you will be required to have an extension to reach someone but customer service will not give you that extension. So you cannot go up the ladder. You are stuck.

Updated on 10/13/2020: I submitted my initial complaint on 09/10. Details are in a screenshot. No one reached out. In fact, I was contacted by their sales department trying to sell more to me. I explained that I am not happy with the customer support or product. The salesperson promised to follow up and that never happened either.

Empire contacted me within a day of my complaint going to Consumer Affairs. The installers returned and did remove the chipped piece and replaced. It looks great now. I am still not sure where the communication broke down but they did apologize. I feel better about Empire now.

Installers were quick and completed the install of 3 rooms in 2 days leaving the floor fairly clean. In one week I fount a damaged piece, two days later I found 6-8 pieces that are manufactured bad. The texture is damaged by manuf. 2nd call, waiting two weeks, 3rd call, the hung up on me; 4th conversation they stated they have no knowledge of the bad materials (even though installer saw it and we both took pictures). After the 4th call again... they have to come see it (AGAIN, 2nd time). I've lost over a $1000.00 in wages waiting for these people. HORRIBLE Company Communications!

All seemed good when they installed my carpet. We were not to move in until the following week. The very first night in our new home, I took my grandson into the bathroom to brush his teeth. Unknowingly, there were at least 15 spikes sticking up in the threshold. My grandson received 2 deep puncture wounds to his foot and I received 3 deep puncture wounds to my foot. We both had to get tetanus shots. Now I am afraid to walk anywhere in my house in my socks. Did I mention my grandson is 6 years old. THANKS EMPIRE!

I had my floors done by Empire in 2018 and the installation went real good. The sales person that came out started off with the price way too high but then when I told them I wasn’t interested magically the price came down a whole $7000.00 which was such a joke to begin with but I went for it anyway. Here’s the problem I want everyone to understand. I had a dishwasher leak that damaged some of the laminate flooring planks in front of the dishwasher so I called Empire to get a price on repair. I talked to a customer rep that told me to just email them pictures of the damage. I then received a call back saying, "You need the whole floor replaced" and it’s going to cost big $$$$.

I had my carpet installed July 2020 and having seam problems for hallway to bedrooms, I have made at least 15 calls to your customer service and my issue is not resolved. I spent 7k and I will not recom.

If I could 0 stars I would! I just had LVP vinyl planking installed last month. It has now scratches everywhere. But there not real scratches. It's a layer of vinyl that's rubbing off to look like scratches. They've sent 1 contractor to my home to inspect. She said they were defective. Then they lied and said she didn't say that. Then they sent out their install manager, and he said they shouldn't be doing that. So I called today and manager said he didn't say that. They keep putting down on paper work that I used wood polish. Which I have never said. They do that to make it seem like I did something wrong. I have never polished anything in my life.

We hired this company to install carpet on stairs. They came out, did a reasonable quote. Did a great job installing. Called them out again to try and hire them to install more carpet elsewhere. They called and had to reschedule 3 times. We told them to forget it. They then called and offered us a discount for the inconvenience. We accepted. Appointment time came. No show. Recently my aunt called for an appointment. The day of her appt. They called to reschedule. I’m starting to see this is a pattern with them. It’s very unprofessional to keep rescheduling when people are sitting at home waiting. They give a 4-hour window. That’s 4 hours out your day wasted. All for them to call and reschedule or no show. Will not recommend them to anyone. They may not show up. Or reschedule 100 times.

WN 08.26.20. We have only the highest complements for William ** & Roger (ID #**) who installed new carpet throughout our 2-story Winter Spgs home in 1-1/2 days (3 bedrooms, dining, livingroom & stairs). First of all, they arrived promptly, with credentials & began working immediately. They moved heavy furniture when required, to empty a room, removed old carpeting, prepared floors for new product, installed new carpet, cleaning up, (including vacuuming) & put the heavy furniture back in place as they moved from 1 room to next.

I had a carpet installed September 21, 2019 and the entire carpet is coming apart!!! I had two people come to review and take pictures and they told me they will not fix or replace my carpet. They told me I had to wait until another person can come and look to stretch my carpet to fix it! I waiting a entire day for someone to show up and not a phone call or nothing. This Company show be out of business!!!! DO NOT USE THEM FOR ANYTHING. They have the rudest people that work for them.

I would have given negative "Stars". I had scheduled 2 appointments to have these folks come and provide estimated. Both times they cancelled last minute with no remorse or apology. I recommend them to stop wasting people's time. Their words in ads really don't match their actions.

Empire replaced my flooring at no cost. I am satisfied with the results. We had a wavy vinyl plank flooring and they replaced it to our satisfaction. We would recommend Empire for your flooring in your home.

Apparently samples brought to your home are treated differently (like with Scotch Guard) so they are of higher quality than what you get installed according to the representative of my case. These samples have more treatment so they can withstand going home to home and not deteriorate in quality. Apparently this is why the sample you order off of does not match the final product’s quality you received.

We will NEVER AGAIN use or recommend Empire Today for any future projects. Henry B the sales rep for Empire was prompt for our Monday morning appointment. He explained the process and we signed an agreement to purchase carpet and padding for 3 rooms of a small apartment. We asked if the installer trimmed doors if needed and he said yes however there would be an additional charge. Because we do not live in the same town as the apartment we requested a morning installation for the following Monday a FULL week away.

Updated on 08/23/2020: I posted a review before and received what I can only imagine was an automated response with no intention of. I was contacted by my representative who stated the install manager George was upset with me and was ignoring my phone calls. Highly unprofessional considering this was his problem not mine. Extremely dissatisfied.

Damage to our wall when the carpet was installed and the salesperson was not knowledgeable enough to know we had asbestos flooring down in our laundry room and that had to be removed first by a licensed abatement company. We now have to pay an additional $1400 for the removal. When we called them, the person we spoke with was very rude. We cancelled our order and got our deposit back. Do not use this company for anything!

Back in May I decided to have my flooring done since my rug was old. I have been saving up for new floors for almost 5 years. Little I know that I would be paying $2,167 for work that was never going to be done. I was given a contract to sign for almost $9,000 which was a high number for me but it was in my max range and I could afford it and. The mistake I made was signing the contract. The salesperson told me that they have no availability until 1 week later from the date I sign the contract to install the floors.

Nonetheless, their people moved boxes in our bathroom that contained priceless family heirlooms that they broke and shattered such that they cannot be replaced. The glass is over 150 years old and given down from my grandmother. So far, they have only offered a $2,000 discount for this damage. Do NOT hire them if you care about your items.

After carpet installed end of June experience something is biting when sit on carpet. Just to mention I have no furniture yet thought may be dust so did heavy vacuum. Doesn't get better. Called cutsomer service. They said, "We cannot do anything about it. Get it clean...." Very disappointing.

I wish I hadn’t used this company. They came out and did the floors fast, that was great, except there were some areas that were dinged up so they came out a week later to fix. That part we were happy with. Unfortunately they had cut some of the floorboards too short so slowly they have been making a gap near the wall. I have been calling every week for months. Every time I was told the person working on our account wasn’t in the office or wasn’t available and that no one else would be able to help us. I have been on the phone over 50 times with this company.

I chose my carpet, made the install date, they called to confirm and no one showed up as my carpet was not ready. I could wait a few weeks or pick another color, which I did. After an all day install We thought all was ok. When vacuuming the next day to pick carpet fuzz and backing pieces, left behind by installers, this is when these snags happened. The stairs was the first place we noticed. I wanted a very strong and wearable carpet because of the stairs and wear places from walking. I had 2 different salespeople tell me how good this carpet is for that.

Our floors were installed on 7/24/2020 but the workers ran out of matching quarter round leaving the job incomplete. I called Empire Today to fix it the following Monday, they said I would receive a call within 24 hours. I didn’t receive a call so I called back. Again customer service said I’d receive a call within 24 hours and again no call. I’ve now have done this two more times over 7 days with not a single call back! I’m absolutely furious. I’ve been told that it was escalated to the market manager, still no call back. This is literally the worst follow-through of any company I’ve ever experienced. Stop setting expectations and not meeting them. I’m now not sure how to escalate to get my job completed and the clock is ticking before we have to move in.

This is my second time using Empire Today. The sales rep showed up 50 minutes late for a two hour window appointment. Then blamed it on the department that sends him where he is going. I had specifically said on my reservation for an appointment to send someone who isnt afraid of dogs. This gentleman was so afraid of dogs he asked my kids and myself several times if my dog was going to get him (had my dogs contained in the back yard the entire time). Everything I ask of him seemed to be a hassle. I asked to see more colors of carpet, he was put out. I asked for two quotes - one for the carpet special they had running and one with better grade carpeting. He went and measured the rooms with a digital laser (not much work). Three small bedrooms a total of 423sq ft.

Had them out to my house to measure the basement. I also had National Floors Direct the week before. Empire stated they could match the quote from their competitor. When they came out to install I had to deal with a bait and switch. Sale person Craig answer was I must had misunderstood what we were discussion. Completely unethical and unprofessional. Do not use them ~ I am trying to save you a headache and undue stress what they have cause to me and my family.

The installation of our carpet is showing Seam lines in a couple of the transitions. We’ve had no support from the customer service. It’s been going on for six or seven weeks with little response. We had an installer come out and say the carpet wasn’t stretched properly and they would call us on Monday. This is after a scheduled appointment that never showed up.

Installation on hardwood floors was extensive. Only was 2 installers ripping out our old floor and putting in our new floor. Was told it would take a few days to finish. It took about 2 weeks and my home was tore up and dusty. They did not show up the day and time they were suppose to. Floor was expensive. Looked great when finished. This was approx. 2 years ago. I noticed one section of the hickory hardwood pulling away and there leaving an inch spacing between the boards. I called and put in a service ticket. Was told someone would contact me within 2-3 business days.

I'm furious.. We negotiated a good price, signed a contract, and set a date. The plan, which we agreed on, was we would tear up all the flooring in our home, and they would install our new hardwood floors. We received a confirmation text and email, so we tore it up. That morning, AFTER our appointment should have started, they called and said they couldn't make it because of low inventory. How did they not know this until AFTER our appointment time??? We called and called to complain, and were once told we would be compensated for living this way while we wait, but we are just now, the night before the reschedule, being told we will receive nothing. This has been extremely hazardous as I have MS and our young daughter has Autism. The other night I severely bashed my toe in. They should be ashamed.

I have problems with my carpet and I have been running around to have fix my carpet. Is been 4 months and every time I call customer Service they tell me someone will contact within 24 hours. They never call me back. Is worse when come to warranty. I will never recommend to anyone.

We are not pleased with the installation of the carpet we received. There is a massive seam line that goes across the middle of the room and the installers took off their masks when they thought we were not looking. They were not adhering to the safety guidelines promised by the company.

I scheduled an estimate for my basement and stairs to be carpeted. An Empire Today sales rep came to our home with samples and provided a price estimate after walking through our basement. She was very nice and professional during this appointment and answered all of our questions/concerns. During the price review, she indicated that our basement could not be carpeted as is; our basement has tile, which she indicated could not be carpeted over without either ripping up the tile or pouring a solution over it to fill the grout lines. She informed us that laying carpet without doing either option would void the carpet warranty through Empire Today. Our stairs were also in bad shape (laminate steps that were coming apart at the ends) and she told us that the installation job would include repairing the steps to "make it safer for our child".

It took 3 separate attempts to get an appointment as the first two never showed up - 2 separate 2 hour windows of time wasted for nothing - plus hours spent with customer service trying to figure out why nobody would show up. We were even offered $150 off for our troubles. Salesperson showed up on 3rd attempt, we agreed to a purchase, including fixing the hardware floor in our bedroom that wasn't installed correctly the first time. We agreed to a price, installer showed up saying the sales rep's measurements were way off and didn't have enough supplies to complete the job. The rep didn't call until the day after to tell me he heard there was an issue with the hardwood floor installation and if I still wanted it done. Of course I did, but rather than honor the price we agreed to, it increased +66%.

I read all of the reviews and was really afraid to use Empire. However my experience is nothing like the reviews. They are a little on the expensive side. However, it was seamless. They installed in one day rather than 2 as originally estimated. After the installation, there were some tacks I could feel walking on the carpet. I called the service number, received a call back the same day after they opened a ticket and they had the original installer scheduled to come out in 2 days to do the repairs. The original installer came out and hammered down all the tack strips to ensure there were no tacks poking through. I am extremely happy with the installation and the quick response for the repair request. The only reason I gave 4 stars rather than 5 is the price. It would be nice if they were a little more economical or if the salesperson showed more samples -- they do tend to come out with 5 or 6 and try to steer you towards one of those.

I've purchased flooring from Empire twice. First was carpet, which lasted about a year before it started looking aged and started pulling up from the floor. Blaming it on children and an active household, I foolishly went back to Empire when it was time to replace the floors again. The sales reps were nice, but ill-informed. They showed me products that were no longer available, and didn't seem to have the answers to my questions about others. Ultimately, they assured me the flooring I'd picked out was durable and offered guarantees to ensure it wouldn't tear up. I was specifically told it was build to withstand children and pets. A week later it was installed by a great team who worked quickly and thoroughly. The new floors looked like a million bucks.

It is extremely rare that I take time to document a complaint. This is one. The Empire Today installer was there to install my kitchen floor. He started removing the original linoleum and came upon a section, under the linoleum, by the garage entry door that had either old termite or water damage. He took pictures, saying he needed his bosses approval to continue. He checked the moisture level saying it was too high and that I needed to have the subfloor repaired before work could continue. I immediately searched online for a subcontractor and luckily found one who came right over. He found the damage was only to the Luwan wood and not the subfloor. They talked and agreed it was not a real problem. The Empire Today installer said he could resume installation another day if his boss approved.

We had Empire Today install flooring over 4 years ago. Within 6 months of the installation, our wood floors were buckling, snapping and popping when you walked on them. Empire came to review the problems and agreed there were problems. A couple of times, servicemen came and fixed the buckling problem but that was all. With popping and snapping problems still ongoing, other Empire reps came to review the problems... all agreed we had flooring problems but no one has resolved these problems.

I had an Empire rep come out late April and we scheduled work to be done 5 weeks later. The work included tile work, which they have very few capable installers, so that is why it was scheduled so far out. The Friday before my install was to occur, Empire called me to cancel due to covid-19 issues. We rescheduled AGAIN for two weeks later. As we came closer to the install date, Empire called again to cancel! At that point, I asked for a refund of my deposit. At the time I wasn’t really angry, but thought I could have more success with a local company. I was told it would take up to two weeks to have my deposit credited to my account. Funny, it took less than 20 minutes for them to take the money! I waited more than two weeks and noticed my account was not credited.

After installed carpet less than 6 months, thread at the cut is coming out. I called in February. They start giving me excuses???, keep asking for additional photos and questions...then COVID19 and stay home order. When in May reopen allowed I started again asking where it stand. I am getting the run-around all over again. So far the person working on my case from Empire only called me once and ask for more of the same photo. I have been calling and calling and get no response. I try escalate, spoke to a supervisor although he is responsive in calling me back, but not much he can do, it seems. In the meantime, the person responsible for my warranty case is very very unresponsive. So far nothing!!!!

Exceptional care from the initial meeting with Steve to obtain an estimate and to see samples - to the installation crew supervised by Scott and headed up by Kevin. We cannot thank you each enough for your professionalism, excellent customer service, patience, willingness to assist, and for the great products you represent and install. A special thanks to Kevin who went far beyond the call of duty to ensure that we were satisfied. Overall, after 3 previous estimates from other major LVT and Carpet companies, we are very pleased and satisfied with our choice of Empire Today! -JJD

Updated on 07/21/2020: VERY DISSATISFIED! After a poor initial install which wrinkled in 2 years I set up for carpet restretch for $330 on Saturday. I decided to give them a chance to redeem themselves after I had put up a bad review and they reached out to me. After waiting all morning for a call about the time they would be there and not receiving one they showed up at 2:30. The installer said it was too large a job for Saturday at 2:30 pm so he wouldn't be able to get it done then and needed to set it up for Monday at 5:30 pm. Very inconvenient since we had the house already dismantled so they could do the job but whatever. THEN ON MONDAY THEY NO SHOW. Called a different company who will be out tomorrow at 7 am and it only costs $190. Will never recommend or use Empire again.

Less than a month after having flooring installed I dropped an item on it and a small nicked happened. Called the company and was told the flooring hadn't "cured" yet. I sent a picture of the damage as asked to and was told they would come out and fix it for two hundred dollars. I spent four thousand to have it installed. I asked to speak to a manager and was told the manager would call me back within 24 hours. It didn't happen. Disappointed!

The sales guy came at time promised and did a great job explaining the different types of flooring. He even played with my cats with the laser pointer. :) He measured rooms and we went over different colors of flooring for different rooms. Had it set up for the 2 different colors and some carpeting for the stairs. We ended up finding hard wood under our stairs when we pulled the original carpet out so I canceled the carpeting.

I love my carpet for the price, but in less than one year I have several areas of carpet buckling! I now have had installers back into my home twice and I am sure I haven’t seen the last of the buckling. Not sure as I am not a carpet professional, but I don’t think they are stretching it properly.

Updated on 07/07/2020: So they come out to fix the inferior luxury vinyl flooring and it didn’t last 1 week. I called them back. They have to return my call. I’ve call 15 times and someone will call and never do. I will be reporting to the BBB and everyone else. This was a purchase of $10k and they have no regard, no quality product, no customer service and are liars! Beware of this organization. Clearly they won’t be around long with the lack of product, disregard and service.

We ordered carpet to be installed and had 3 days to cancel if need. We put $1500 down on the carpet. We canceled within the 3 days since we had a medical issue come up. We were supposed to get a refund of our $1500 within 3-5 business days we were told. It is now day 7 and still have received no money. We have called a couple times and keep getting told longer times. Guess our next move will be a complaint with the attorney general because we are not letting $1500 go.

I called to get new carpet. They showed up for my estimate. Jeff was who came and was very helpful and professional. When the day finally came for the carpet to be installed they called and had to cancel and reschedule. I was not happy but did for the next sat. Well the second appointment came up and they called and canceled again. I was very angry at that point and was told it would be done tue 6/16/2020. I had to pick a different color cause what I wanted was out of stock and not available at all. So Jeff came back out and I picked a different color. This morning the installer showed up. Walked into my home and looked like he had an attitude. He took pics and measured again. Then told me he had to call to find out how much carpet he needed. I did not understand that I thought he had it with him. Then came back in and told me he had breathing issues. We have pets and there are some stains by the door. He said he could not do the job.

First day we had problems, they called and the truck broke down so we had to reschedule, second time they called again and said the same thing, so I talked to the manager and complain about it so they called me back and the installs were coming. The installs took apart my bed didn't tell them but they did, went to bed the same night, climb in bed and the bed broke apart and made hole in my mattress, the manager called and pretty much said, "YOU FIX IT AND DEAL WITH IT. WE ARE NOT BUYING YOU A NEW BED OR MATTRESS!" ALL I'M ASKING IS TO FIX IT BECAUSE I DIDN'T BREAK IT!

Empire Today came to our rental home, the sales rep gave us a bid on a Monday and we explained that we had 2 other bids we are getting this week and we will be in touch, she said I don’t think others are installing right now due to Covid-19 and we should put a deposit down to hold our install date. (We told her we needed it done soon because of tenants moving in) She said 3 times “Just put your deposit down and you can cancel at anytime and get your money back no problem because it’s an in stock carpet.” So we found a better deal and called to cancel and they told us we can cancel but they won't give us our deposit back.

Bought thru a salesman but Informed by first installers. Not waterproof.. Additional money for 2nd try. Was told by next Installer. Floor not level. Can't install. Called their boss. Will do using skim coat. What a mess, skim coat left on door gouges in wall. Scrapes on door. Had planned a second floor, but WITH THE HASSLE & MESS NO, Empire sent out 2nd group to finish. Didn't replace baseboard that they damaged but they did throw it out. Mark on walls and door still. The products were good BUT the INSTALLING was terrible. Still waiting for an Empire rep to see the damage, BE CAREFUL WHEN AND IF YOU HAVE EMPIRE INSTALL.

I was literally compelled to pay $ 1200 just for replacing plywood under 400 sq.ft. at the time of installation or I was asked to sign a waiver for my warranty. The customer service just issues complaint reference number & that's it. I checked the prices & labor for the plywood replacement which was forced on me but still it was too high compared with couple of places. The installation manager called me & was very angry on me as I gave them less stars on my survey. I would never ever recommend Empire Today to anyone, it's waste of money. Rather go to Home Depot buy yourself & have a installer which will be much cheaper. I had called once & was told that someone would contact me but no one did. Just today I was having a chat with an customer service of Empire today & again same thing, another reference number & even while I was asking her something she abruptly ended the chat.

Terrible management! Waste of money and time. Several weeks to install and when they did room got infected by bed bugs. Carpet began to lift and wanted customer to pay for repair. Run away from this company!!!!

We made an appointment to have a sales rep come to our home. We took time off of work to fit Empire’s schedule. Waited all day no show - no call, tried to reschedule, rep called and said she wanted to make sure we wanted her to come before she drove over. We cancelled and went somewhere else.

Never use them. Very bad workmanship. Carpet look like the sea. Carpet on steps coming loose. Gave them 2 chances to get it right and the work was worse. They will not honor their work. Save your money. Go to Lowe's or Home Depot.

I contacted Empire Today to obtain an estimate to install laminate flooring in an apartment I own. The salesman arrived on time, showed us a selection of available flooring, and measured the two bedroom, two bath apartment. He calculated a price which we said was too high and thanked him for his time. He said he would contact his supervisor to see if he could get a lower price. He contacted us the next day and said he could reduce the price from around $4,700 to $3,900 if we committed right away.

EMPIRE CARPET IS POOR QUALITY--DO NOT BUY. It is not too often that I complain about a product but this complain is justified. I purchased carpet from Empire (the advertisement on TV). I am in real estate so I see lots of carpeting. I buy more than the average person, as well as, recommend companies to my clients. I have purchased and recommended Empire Carpet on a number of occasions. Recently, I noticed that carpet in 2 different properties that I had purchased (base quality and mid quality) had both developed wrinkles. Both are less than 4 years old. When I called to complain and simply ask that the carpet be re-stretched, I was informed that the warranty is only good for 1 year and I would have to pay to have this service completed. SO, the carpet Empire installs is of such POOR QUALITY that it stretches out in less that 4 years old. Hence, I am no longer buying or recommending EMPIRE Carpet.

This is a true experience. Scheduled for Empire to come out for flooring, they never showed and never called. Rescheduled with 800 # who gave me a Saturday appointment the next week, but text said it was Tuesday...called back and told no Saturdays were available. So rescheduled for a week later and NO SHOWED AGAIN...and then they kept calling to reschedule...Do not use this national chain...their customer service is the worst.

The installation was on time but it was very unprofessional. My biggest disappointment came when I had to have a small section of the carpet repaired and the professional said the padding they installed is incorrect and typically glued down which is making the carpet prematurely age and come apart aside of being uncomfortable. The repaired section done by another outfit looks great and is very comfortable. The Empire installer that came out was working out of his car and had brought his wife along. I need to replace the carpet sooner than later and also need to do my kitchen and screened in porch with tile, Empire will not be my choice.

Poor Quality and Worse Customer Service! I splurged and paid for the higher end padding and carpeting. I made sure to keep up with the cleaning that is required to keep the carpet under warranty. Well...let's just say the customer service department is joke. I have spent 3 weeks and multiple hours on the phone and email trying to get a manager to come out to look at the wear and tear on my carpet that was supposed to show NO traffic patterns for at least 10 years. Every time I call I have to tell them AGAIN what the problem is and how many times I have called. It is as if they reps are not trained in the art of adding notes to client accounts. I will never use this company again and I cannot recommend them based on both product and customer service.

I asked for my refund $1360 around 7 weeks ago. Every time I call them they gave me stupid excuses. Still I am waiting for my refund. Really not happy about this company. I will never ever recommend anyone about Empire Today.

Sorry to say, but I would NOT recommend Empire! I called to set up an in home visit and it took 2 phone calls to confirm after it was scheduled. Then the sales person showed up late (full of excuses). We went ahead and selected 2 types of flooring and signed the contract. Our installation was to take place in a month. Four days before the installation was to happen I started calling to confirm. Numerous time I was told someone would get back to me. The sales person would only reply via text and never took my calls.

We had a quote, called back right away for financing. We were told they would call back the next morning at 9:30am, never got a called back. Left a message, no response. Next day, called the 800# to try and finance through them!!!! They told us they’d have to call the employee who gave us an estimate, put me on hold, said they spoke to him, he was on the road, and would call right back!! No call back, extremely annoyed.

We ordered flooring on April 6, 2020 from a very nice sales person. Was told that we would be contacted with an install date. So far we have called twice and was told someone would call us. So far no call 30 days later. We understand that times are strange but at least we would like to know when we might expect our installation. Nothing but crickets from the company.

Called on 4/25/2020 requesting service for a re-installation of my toilets after both were installed incorrectly and to fix the new piece added to the bottom of the front door has fallen off. They told me that in 3 days somebody from the service department will call me. I had not received a call after 5 days. When I called back again on 5/1/2020 the person assigned to my service, Elena **, was not available. I left a voice mail, called again the next day at 10:00 as told to do per the company and again got no answer. I am still requesting for services with no result. I regret doing business with Empire.

We had hardwood installed in my living room and hallway. The sales rep from Empire was pretty good. The installation took two days and it went very well. We had a lot going on that day and their installers worked their butts off. It’s beautiful and I really like it. It’s much easier to take care of.

The representative sounded knowledgeable. I got good answers to any questions I asked. The installation went well except that there was a language barrier. One of them didn't understand English at all. But they did everything. They helped with moving the furniture. We're in our 80s so we could not do that. The big thing was emptying the dishes out of everything and things that were just losing inside of drawers. We had that all ready and they were very good with it. I love the carpet and it looks well. I couldn't be more pleased.

I had a friend that used Empire and I have been watching the ads on TV for a long time. The installers did a good job. They came in and out, spent a lot of time, and took care of everything, moving my furniture easily. They took precautions not to break or damage anything. They installed hardwood flooring in all my rooms except for the kitchen and the bathroom. I like the coloring and it's just doing pretty good. It's easy to clean too. I had a good experience with them. They were very polite. If I had to do another floor, I'd call them again.

The installer from Empire Today was great and the job he did was very good. He was courteous and he took his time. Everything was perfect. I like the look of our new flooring. It’s all nice and relaxing to look at. I’ve been using Clorox and water because of the virus and it seems to be working fine. The flooring looks the same after washing. In the future, I plan on calling them to do more after this epidemic is over.

The time just seemed right and we just made the decision to have a laminate tile installed by Empire. They did a great job. The only complaint I have is we never received any warranty paperwork.

I had 3 rooms of carpeting installed. The carpet and installation was done as expected. On the contract, there was a discount. A deposit was made with the balance due at installation. When the carpet was installed, the discount was ignored and the full amount charged. When I called customer service, I was told it would take 3 days for someone to get back to me and another 11 days for the credit to be issued. Why is it that charges goes through on the day but credits take 11 days? This is good business? In the meantime, I have to layout $709.66 for their mistake.

We’re satisfied with our Empire Today flooring. We didn’t buy the really high-priced one but it meets what we were expecting. The guys were here on time, worked, and cleaned up.

It went very well with Empire Today. We had some carpeting, vinyl, and the other kind that looks like hardwood. The representative that came out to measure got everything in right. Installers were very professional, too.

The flooring has not been used since it’s in a house that I've sold. With all the coronavirus stuff, the closing has been put off. But it looks great and I’m sure it will be sturdy and hardy if someone would just walk on it. The installation was beautiful. The people did a great job. They were right on time and did everything even quicker than they had expected.

We had vinyl plank flooring installed on the whole downstairs. Empire Today actually did it that week. The two guys that put it in were very good. They were awesome. Everything got mounted. The flooring is perfect. We got the padding and we got three different parts. It's easy to clean 'cause I have two dogs.

We had trouble with the installation of the carpet. When the carpet installer first got here, the carpet wasn't cut right for our steps. So, they had to send it back out and get it re-cut. Our steps are totally carpet but the end of the steps about four inches or so are all finished wood. The carpet wasn't cut to deal with it so they had to take it back and send it back out.

We have been trying to get a hold of you guys, and we have been calling every day and no one will contact us about this issue. We need to put our living room back together but we cant till this issue is complete. The carpet is already falling apart. Strings everywhere. Please get a hold of us soon. We can not complete our project without you repairing the job. If you cant get a hold of us we want our money back and we will be going to another company if you don't get a hold of us in 2 days. Empire if you strive to be a satisfaction guarantee you need to make this right. System updates or not make this right. **.

Empire Today made it really easy for me, unlike this other company that I was in the process of getting a quote from. Empire came out to my home on a weekend and they gave me a quote. When it was done, they came in a week later to do the work. It’s a project I’ve been wanting to do since I've moved into my house five years ago. I really didn't wanna wait any longer. The time frame with Empire Today was perfect. I was very impressed. Everything worked the way it should and it was quick and easy. The flooring is still working, so we’re good.

Within weeks carpet has become stretched out and piles have form. Spots have become thread bare. Empire has been very much saying it is just too bad. Not what I had expected. No one offered to come look at the issue. Told us to get it cleaned to shrink it back in to place. Made it worse. What a waste of time and a lot of money. My next step is a complaint to the state attorneys general. A total rip off.

Waste of $4,000. I had carpeting replaced in my living room/hallway several years ago. After about one year, I noticed "water marking" which essentially makes your carpet look like there's been a flood in your living room. I worked with the complaint department and complied with all requirements (proof of professional cleaning, examination of my vacuum cleaner, pictures, etc.) A company representative came to my home to see the carpet, take pictures, etc. I was told that this was "something that can happen, but is not a flaw in the carpet." So I now have to try selling my home with very expensive carpeting that looks water damaged. Are you kidding me? If there was a chance that my carpet was going to look like crap after one year, WHY WASN'T I TOLD? I will NEVER use Empire Carpet or any of their affiliates again.

If I got the flooring from one place that sells wood, the warranty would probably be voided if it was not installed correctly. So, I decided to go with Empire Today and know that their installers would be installing it and my warranty shouldn’t be a problem. I had two bedrooms done. I did the walkthrough and everything looked fine. A couple of hours after that, I noticed in my master bedroom that the threshold piece from the hallway into the bedroom was not sitting on top of the flooring that they laid down. It was against it so my foot had dragged across it. Then I went and looked in the spare bedroom and the transition piece of wood was on top of the wood. I didn't know why it was done differently in the master bedroom. Also, they had told me that the subflooring in both rooms was fine. But I can feel a dip in the floor of the master bedroom and a little squeak.

We used Empire Today a few years ago when we got new rugs. When we called, they had someone here immediately the next day and it was pretty easy for him. We knew what we wanted. We were very simple. We knew we needed rugs and wanted hypoallergenic ones. We knew what color, too. We're in the middle of the construction project so we will be calling them again. It was fantastic with Empire.

We had this premium vinyl plank installed. It's nice. But I wanted the flooring to match what I already had from Empire Today several years ago, but they didn’t have it. It's not exactly a match but it’s close enough, so it's okay. The rep and the installation guys were very nice. The guys did a great job. The cost is always high but you’re paying for the convenience of having it done in a short amount of time.

I saw a deal on television that Empire was offering. Once I got to them, the salesman showed me several different products, and I decided to move forward with that. I had hardwood floors and carpeting installed in the entire first floor of my townhome. During the initial stage, we first did the hardwood floors. Then they came back in and did the carpeting at a later time, so that we could move furniture around. I like the fact that the staining on the flooring was what was agreed to and that it works perfectly, and I like the wider planking. I like the width of the board themselves. I appreciate the color of the carpeting much more than I do the standard off tan junk that every townhome gets because that's the cheapest for them to put in. But there are a couple of things that I'm not pleased about with the carpeting installed because there seems to be a couple of places where they did not get it as tight as it should have been.

I was supposed to have a carpet installation today between 8-6p. I wasn’t given an appointment time, they just told me wait between 8-6p and someone will call you. It’s now 5pm, haven’t gotten a call or email and no one has shown up. I’ve called empire 5 times to check if anyone is gonna come install my carpet and I keep getting “I’ll collect your name, address and contact information and someone will get back to you.” It’s not very professional to make an appointment and not keep it. You don’t book a client, take a deposit from them and not show up.

Empire salespeople are trained to over-quote and manipulate their customers. It’s impossible to fairly compare empire to other companies. They won’t give you $/foot. We went with a local business. They were much more competent and offered fair, competitive rates. We got a much higher quality carpet for significantly less cost. The Empire salesman was relentless, rude and made everyone extremely uncomfortable.

We had Empire Today install flooring on our living room, kitchen, dining room, and hallway. I love the shine on it. Their people were always on time, and they let us know what they were going to do, and they did a really good job putting the floor down. They were careful with everything.

Aside from pricing and the product that was offered, Empire Today's sales rep was pretty knowledgeable and helpful. I’ve had two bathroom floors and a kitchen floor installed. With the first installation, when I came home I was very satisfied. The second one, the young man was very professional did an excellent job. They cleaned up after themselves so it’s the same as they came. I like the way the flooring looks. It seems durable. I like the way it enhances the house and I wouldn’t change it. The bathroom floors were a little bit different, but it met my expectations. Empire is an excellent company to go with.

Due to flooding in our area, we had to replace the carpet in our living room. It is not a big space, however the living area is very important since this is a small home. We called Empire on Sunday and they sent a sales person out the next afternoon. She said that they do not remove damaged carpet and left. So I had the carpet removed by end of business the next day. For reasons unknown, another sales person could visit us until the following Tuesday. So it a whole week to get the other salesperson on site. My guess is that it is not a big deal for them, so the rep didn't care when he got out here.

We had vinyl flooring installed five years ago. It looked like wood but it was rubber. It was installed in the living room, dining room, two bathrooms, and the utility room off the kitchen. The reps from Empire Today planned on how much material to bring, but they never told me how many square feet it was. The installation was good and it was done in a day. They moved what furniture had to be moved. This is a mobile home and the subfloor is not straight enough. So they had to put a subfloor in. The quality of their work was very good. There are two gaps that have to be repaired and that’s what they’re coming back for.

An Empire Today rep came to show me samples. He was very appropriate and knew what he was talking about. He was there on time and we talked about what I wanted. The carpet was put in a month ago. It is mid-line quality and I’m satisfied. The installer was very good, too. He was quick, did the job on time and knew what he was doing. I was impressed. I needed to change the date, though. I contacted the office but I still got an email saying they were gonna come on the day that I needed to cancel on. I don’t know what happened there but it was no big deal. All in all it went well with Empire Today.

I went online and Empire popped up. It sounded familiar and I’d seen the commercials. I went with it because of the in-home consultant. The guy was really friendly. The price was high though and it wasn’t within my range. It wasn’t what I was hoping to pay for a carpet, but the guy was really nice and I needed the service. He said that the carpet would be worth the amount that I was gonna pay for and it was. When everything was all said and done, it wasn’t something that I regretted with the purchase. The installation was great. The guys came in and were professional. They did their job and they left. I’m very pleased. Overall, it went well.

The representative from Empire Today was excellent and the installation was fine. The quality of the flooring has been good, so far.

I looked at the different floorings that were out there and decided on Empire Today. I had waterproof laminate installed in the basement. I was surprised at how fast installers could do it. I was sorry that I hadn’t done it earlier, but then it’s a new product.

This experience of moving into my new place has been the best but having to exchange business with this company IS horrible. The sales representative didn't even mention opening a credit card to finance the carpet to begin with SO I WAS HIT WITH A HARD INQUIRY. Our installation date was confirmed and no one showed up until 4 days later and to make it worse, they showed up with the wrong size carpet which further delayed service. I've called and called and customer service has been mediocre. No one lets you know when to expect the installer. My emails have gone unresponded to. This is the worst service I've experienced from this company and this is MY FIRST TIME using Empire to do my flooring. Now I have a credit card issued in my name from this company who'd given me nothing but a hard inquiry on my credit report and no carpet or courtesy to keep me updated. These representatives are crooks!!!

We had carpeting for a bedroom installed by Empire Today. Their rep came here and was very thorough and then the installation was very good. There were two guys and they were in and out within two hours. The carpet looks good and it seems to be wearing well. So far, it has met my expectations. Empire Today is a very reputable company. They seem to have good salespeople and the guys that do the installation do a nice job.

The representative was really nice and came on time. Instead of going on and telling me all about Empire's specials, he asked me if I have something in mind and what I wanted. I have a baby and I wanted something that was waterproof and resistant, especially if he would be running or playing with cars. He advised me in the product that Empire has and kinda gave me a good review of those.

I shopped around and the brands were all pretty comparable. I just decided to go with Empire because of the BDC credit. The crew that came out was really knowledgeable, knew what they were doing, friendly, and very respectful. I had them put laminate floors in the laundry room, hallway, living room, foyer, dining room, and kitchen. I like the looks of the flooring and the ease of cleaning. It was above and beyond my expectations.

We had the new laminate installed in a small bathroom and it turned out really well. The installer came on time and I was really impressed with him because we didn’t really know what grout to put with it and he helped us do that. So, it looks really nice. The quality was good. We had already compared the ceramic tile versus this other new product and felt like we got a really good price. This is the second time we’ve used Empire Today and we’ll certainly go back to them again.

We had Empire Today for the whole house. I have two rooms, kitchen, and half a hall, and the den in the LVP. The rest of the house is on carpet. I was having some remodeling done and I was meaning to get the flooring scheduled. I made a hasty decision. I’ve downgraded from what carpeting I had. I purposely took my hand and rubbed across Empire's carpet to see if it made marks one way of the other, and it didn’t. It seemed to be a tighter weave, if that’s the proper terminology. I can vacuum it and it always looks like it needs vacuuming because there’s always footprints. It’s just not as thick as what it appeared to be in the sample that I looked at. I’m very satisfied with the color but it just doesn’t look good. It splotches all over the place.

The cost and quality from Empire Today were better and the convenience of estimation made us go with them. We had wood floor installed in the dining room, hall and living room except for the bedroom. They were very good. There were three installers and they were very professional. I’ve never seen three people work that efficiently. They also cleaned as they went.

We had carpet put down on our second floor and the basement. It’s builder’s grade but it still looks nice. The consultant worked with us, trying to get the best price we could. The installers could have done it pretty quickly but we put it off a little bit because we needed to do some painting before they did it and it worked out well.

Empire Today is a known entity. I learned things when the salesman came in that it seems to be at a fair price, and they could do the job very quickly. I got vinyl flooring that installs with no glue because I moved into a house with reasonably good wooden floors. There is a room that I am going to make into a painting studio and I don’t want to mess up the wood floors so if the next person in the house is not happy with the flooring, they can rip it all up. The flooring is very nice and comfortable to walk on. However by Murphy's Law, a couple hours after the installation team went, I actually gouged the surface by putting a piece of furniture on it. It is disappointing that the surface of the product is that fragile. I will tell people about my experience but I don't recommend it.

I contracted to have Vinyl wood look bedroom flooring and living & stairs carpeting installed. I declined installation of the bedroom flooring because it was very poor quality. The salesman had me sign a contract for $11,293.61 for the total job. After declining the flooring Empire customer service reduced the cost of the total contract to only the carpeting cost of $3,959.60 which I understood as payment that included my $1200.00 deposit. The cost of carpeting was suppose to be $3,959.60 - $1,200.00 = $2759.60. Wells Fargo sent me a payment plan for $3659.60. Empire is at fault because of the excessive charge for the carpeting.

I used Empire before and was always happy with them. Recently, I had them install carpet in the two bedrooms including two closets, hallway, upstairs, and stairs up the steps to the upstairs. The sales representative was wonderful. Not only he knew that we wanted carpet, but he also offered these other services. Just to have him go through that due diligence, that he was used to just selling carpet and have to sell other things, I thought he was really good at it. He was also good from a carpet perspective, he didn't try to sell us on one thing. He understood what our need was. We wanna leave in a couple of years so we didn't want some high-end things. He didn't try to sell us something more than what we needed and I thought that was really nice.

I purchased laminate flooring from Empire Today. I had it installed in the living room, the dining room and two hallways. I like the color of it. I found Empire Today to be of a higher quality than what I had seen. The installation went really well. The guys were very professional. They moved the furniture and did a good job. However, I was told one price and charged another price. That issue had been resolved now, but it took me making several phone calls talking to different people to get it resolved.

Empire installed laminate in my living room and the bedrooms of my home. However, while their rep explained everything, I didn't know that laminate wasn't real wood and the price I paid for it was a lot more. I could have gotten the job done a lot cheaper. Still, their crew was wonderful and friendly. They showed me what type of laminate floor I got as well as the color. They asked me whether that was correct and told me how long the job would take. They worked very hard and did a really good job. I'm very satisfied with my flooring. I like the color and it makes my house look very clean. It has a pretty shine and makes everything look really nice with it.

I had my kitchen floor done by Empire. I liked their timing and availability. The cost and quality of their products are very good. My new flooring cleans up much better than the one I had before.

I went with Empire because the carpet looked better. The installers were polite but they messed up in a few places over by the window. I didn’t really notice it before but all the rest of it came out good. The carpet feels good and my cat really likes it.

My experience with Empire Today went very well. I was very pleased with it. It was very quickly done, within a week, and the people that came put it in very well and they cleaned up too. I was very happy with the way they did it. They moved everything and moved everything back.

Somebody that we were talking to had at least had heard about Empire. We told her that we've been to a number of different places, checking out different carpets. The installation went fine. Everybody was good. They were well-qualified and did well. They were kind, courteous and helpful and did what they needed to do at that point. They had to come back because it was such a monumental thing. We had to move everything in the house and we had way too much stuff in the house. So, it was a monumental deal to just move it and then move it from where you moved it to so they could put more down. But other than that, they did what they said they were gonna do. Even the salesman was courteous, kind and was good.

I had the laminate flooring and carpet put in by Empire Today. We had a bit of a tragedy and it had to get put in pretty quickly and they did. I'm 100% satisfied with the flooring and the carpet. The look, the feel of it, the easiness of the cleaning, it’s amazing and I love it. The guys that did the carpeting were great and the flooring guys were really amazing too. They did a great job.

Empire's rep was wonderful and I liked his good personality. Their installers were on time and did a good job. I had them put in carpet in two bedrooms in my home. The cost was good and so far, I've had no problems with the product.

My experience with Empire Today was fantastic. I like their price and the convenience of how fast they could turn around the work. The purchasing process was handled very well. We were overlaying an old wood floor and we put carpet on one of our set of stairs too. We love the quality of the products. We're really happy with our floors and with the cleanliness of the crew that came out.

I had carpet installed in the bedroom by Empire Today. I like their initial reply to our request for an estimate. The other companies, whether it be Lowe's or there was one other company that we have called, took weeks to get back to us, whereas the Empire has already gotten back to us, given us an estimate, and was waiting on us to make a decision, where the other companies couldn't even get to even give me an estimate. The cost and quality were equal and the cost was actually less. The installation went great as well. They told us when to expect it, gave us a window of time, contacted us with every moment and the installers contacted us prior to arrival, both prior to starting the job before, as well as the one after it was completed and they were heading to us for their ETA. The quality of the work performed was excellent. My favorite feature of the flooring is the stain resistance.

We agreed to terms of 48 month financing. The Empire Flooring sales representative incorrectly selected (we assume he made a mistake) 12 month financing. The local office assured us that they sent the correct data to the finance company. The local office informed us that the correction could take 1-2 billing cycles to remedy. After the 4th invoice our terms remain at 12 month financing. Any junior contract law attorney knows this is violation of contract law. The sales manager refused to call me. The accounting office dodged us after emails/voicemails even conversations. No one took ownership of the issue or even attempted to follow up with us. It is amazing that these guys are still in business. Don't do business with Empire Today/Empire Flooring. They are crooks!

I had a good experience with Empire Today. So far, everything is okay. One thing I found wrong was I noticed today that it was kinda little stripped when you’ve had to sit down on the hardwood floor. It seems to be coming up a little bit. And I do hope that everything goes well with it ‘cause I just got the bill and I just wanted to pay the bill fully, but if there’s gonna be any problems, then I’m not gonna pay it in full.

We had carpeting installed in our basement. I chose Empire Today because of their advertisements and competitive pricing. I feel really good about that decision. Their rep, Amy, was very nice and knowledgeable. The installers arrived in the time frame that they said that they would, and upon initial inspection, everything looked great. We also had some additional painting done in our basement. There were a couple of parts where the rug is not as tightly tucked down in areas that it should be. I did not notice it but the contractor pointed it out. They said that that they could have done a little better job with the installation. I would like for a person to come back out to look at the areas that were pointed out to us. But for the most part, I am happy with the product and the installation.

I checked three other flooring places and I would rather use local people in Jackson. But then, I saw Empire Today's ad on TV and I called to have them come out to see if there is anything I like in their selection. The young man who came was wonderful. I didn't feel any pressure. I just felt that he had a product he believed in and he told us about it. I picked what I wanted and had Empire put carpet in our living room. A week later, it was installed and the crew was very friendly and efficient.

It was absolutely top quality and great to deal with the Empire Today reps and the installation was even better. We had carpet installed throughout the house except for two rooms. The quality of their work was excellent. I like everything about our carpet. Overall, it was a great experience.

We had laminate flooring put in by Empire Today. I went with them because of the combination of the salespeople, the representatives and the flooring itself that was a better fit. As well as price. Our flooring was the best match. It was the best fit, the way it flowed from the upstairs floor to the downstairs floor. The installation was great too. Leo was awesome. He did a great job.

I had laminate hardwood flooring installed by Empire Today and I love it. I've had them in the past. They did the carpeting in the bedrooms, which I just ripped up to put the hardwood flooring in. They did half of the downstairs and the hall upstairs and then I went with hard floors on the bottom. My consultant was a fast talker and he had me sold right off the bat. He told me it would really look good and I went with it. I'm happy I did. I like it. It’s beautiful.

I had a few different people come out and they were the best priced. I had carpet installed in the main areas and so far, so good. When the installers came in, you could smell drugs on them. But other than that, it wasn’t that big of a deal. They did a good job.

When Empire's lady came by, we liked her and she gave us a good deal. We ran with it and I had tile floor put in my kitchen and in my other bathroom. I also had them put carpet in my bedrooms. The quality of work they provided is perfect.

Empire's guys were very prompt. I was on a short time schedule. The guy they sent came and met me at my parent's house. He was extremely helpful. I was gonna get a second estimate and after I told him that, he worked with me really well. I ordered carpet from then and the whole process was done in two or three days. All the workers got to my parent's house and I got a phone call from Empire asking if everything was okay so far. Their guys did a quality job and we had a very good experience. I would recommend Empire to anybody who asks. We are very happy with them.

We had Empire install hardwood flooring for us on our entire first floor which is about 3000 square feet. However, their salespeople are not realistic about the length of time it takes for their installers to do a job. We were disappointed that the salesperson said repeatedly that the entire job would be done in one day. It took nearly three. Their installers were really late in getting started. The guy told me that there was no way they could be at my place at the time Empire said as they had another job they had to finish. So, the job at my place took much longer than we were told. It impacted our ability to work and the things we could have planned for. Other than that though, their installers did a good job. We are happy with Empire's product and our floors look great.

Empire's sales guy was great. However, their offer said that if I buy one room, I would get the next room free. They had all all these stipulations which I expected but it was ridiculous. The cost was thousands of dollars more than we would’ve thought to do a second room with the same materials. Empire should be a bit more transparent about their deals. Still, I had them install laminate flooring in our family room and everything went well. Their crew was fantastic and when we have the other room done, we’re gonna ask for them to come back if they can. The flooring we got is beautiful. It's definitely what we expected.

Desiree was our sales consultant and she was good. She explained everything and she showed us the samples. It took her time telling us about all the samples that they had. I like that they did the installation in one day. I had laminate floor installed in the basement. It’s gray and it’s very easy to clean. That's what I wanted. I wanted something that you can just polish right away. The young men that did the installation were good. They did their work. They called me before they started and they asked me which way, but then they decided to do it however they decided because of something they had to do. They tell you how not to scratch it. Everything went well. We’re very satisfied.