Empire Today Reviews

I had Empire Today carpeting installed in the living room. I like that the carpeting was readily available. Also, the rep was great.

I had some carpets installed in almost the whole house. It's about 3,000 square feet. Aside from Empire, I got a couple of other quotes. I ended with Empire because they had a really good 50/50 deal. The salesman, John, came out and he was awesome. He really sold us on it. The carpet is supposed to be really good and it was about the same as one of the quotes I got that was a medium-grade carpet. John was pretty sweet and he made a whole diagram of our house.

Empire Today was the most convenient to work with. We had put up carpets in three locations, the living room, the stairs, and the master bedroom. It looks great. The installers were very professional. They helped me move some heavy furniture and they left the house looking immaculate. It couldn't have been better. We'd be considering using them again for additional renovations in the house.

The installation was gonna be too long with other companies and we were impressed with the presentation from the Empire Today rep, so we decided to go with Empire. We had them install the carpet in my basement but the experience wasn't a very good one. The first day they were supposed to install it, nobody showed up. We called them and they said I never answered the email or their text. I never got an email or a text. So, they rescheduled it for the next day.

I was replacing all the carpet in three rooms that had the original carpet in the house. It was old and it has been there for a long time. I just decided to get it done. I Googled flooring and saw Empire Today had a 50/50/50 sale. The salesman was good. He explained everything. I got the feeling at first that because the pricing didn't reflect the 50% savings on the material, the installation, but then towards the end, he showed me the original prices and then the 50% discount. I felt more comfortable once I saw that. And then, the installer was fantastic. It was a one-man operation and he did it all in one day. I couldn't even believe he got it all done. He was very courteous, meticulous, and professional, and a very hard worker. I was happy that one guy was able to do all that work instead of me watching two or three guys around all my stuff.

The installers were awesome. The carpet that we chose is what we wanted and it looks great. However, I'm not satisfied with the padding. It was explained that the padding we were going to get from Empire was better than what we had. I also talked to the salesman and he was with us when we went upstairs and looked at the padding and carpet. He said what Empire carries is better than what we had. With that knowledge, we went with the padding in those four rooms that was less quality than the one we had put in our bedroom. It was less thick so it wasn't as plush. It's kind of hard. You can pretty much feel the sub-floor when you stand on it and when you walk on it. In the stairway, there's a tack strip on each step. Towards the back of each step, you can feel the tack strips through the carpet. That's how thin the padding is. That was the unsatisfactory part. We were told one thing but it's not really what it is.

We did carpeting and hardwood floors from Empire Today and they exceeded my expectations.

We had Empire Today install vinyl in three bedrooms and the closed-in porch. I liked the way they talked and the warranty. I had some bubbles show up in my closed-in porch. Empire came back within a week and took care of it. They sliced it, got the air out of it, put glue under, and ran a roller over it real good. I couldn't even tell where they cut it out. It's a lot easier to keep clean than carpet.

I had Empire Today when I lived in Cleveland. The rep was great. He was a good guy and he answered all my questions. Also, the installation guys were great. They did their job well. Our luxury vinyl laminate flooring looks nice. Everybody in my family likes it, so it's a win-win.

There were previous work that Empire had done for us to other homes. This time around, we did laminate flooring and the work was for the primary closet, primary bedroom, great room, dining room, kitchen, and bath. I call the salesman Mr. G. Because of the previous contact with the company, he continued on to the same line that the other salespeople did which made me a return customer. Mr. G had the information I needed and he answered the questions I asked. He brought in quite a few books to look at and he made suggestions. When I told him what I wanted, he showed me what I wanted then he showed me what I needed. I went with what I needed. What he showed me and to have it installed made sense.

We have used Empire before and we have always been happy with their product. We recently purchased carpeting and everything was great. It was simple and we liked it. Empire came to us, and a couple of days later, they came and installed the carpet. There was no rush, no mess, no fuss. We were very satisfied.

3 1/2 years ago we had Empire install new carpeting in all the rooms of our vacation home. We have only used the house less than 100 days since and due to coronavirus haven’t visited the house in last 8 months. Last time there we saw some buckling but waited 8 months till we returned to call Empire. Empire came out and said the whole house needs to be re-stretched and we will have to pay for it since the installation warranty is only one year. Seems to me this is an installation issue. Contacted another company which stated that it looks like improper installation especially since the whole house needs to be re-stretched. We have no kids or pets just two retired people using the house a few days a month. Empire should do better by its customers.

They ignored our complaint about the floor for over 3 months. It wasn't till we threatened to contact the BBB that the office manager called. She came out, agreed with what we saw and stated that it would be fixed. She even went as far to say that a professional wouldn't leave it like that. Now, they are refusing to fix what she promised. The floor is buckling, the quarter round is not secured properly or even installed properly. The transitions are all coming up. They pulled the base boards loose when removing the old carpet.

I had carpet installed by Empire Today in the master bedroom, office, sitting room, and three bedrooms. I liked the quality of the carpet and the price. The rep was good. I liked him. Also, the installers were courteous. It was a great experience. Empire was professional, and we're very satisfied.

When we set up the installation, I couldn't get ahold of someone from Empire Today. I had to leave a lot of messages and it would be a day or two before they'd return phone calls. So the follow-up at that point was a little slow. They did eventually get back to me. I thought we would get a call a day before about installation, and I got a call at 10 o'clock the day of, versus they said by 9:00, of when it was going to be installed. Also, there was a little bit of mix-up on the financing. Empire Today said that I had to pay for it before it would be installed. I tried to follow up with people and it took a couple of days for the follow-up. Other than that, their rep and installation team were good. They installed the Berber carpet very quickly and they cleaned up after themselves. They were very nice and professional. The carpet feels very well.

I’m very dissatisfied. They didn't do a good job in the kitchen. They didn't do what they said they were gonna do. Now the floor still squeaks because they didn’t put anything under it. The guy didn't even want to take up the old linoleum that was on the floor. I had to dispose of it myself. But I don't have any complaints about the carpet in the living room. We also moved out everything in the living room. When they came, all they had to do was put down the carpet. In the kitchen, all they had to do was move the fridge here and there. The guy said, “I'm putting this down on my papers. You will get a discount.” But we didn't get any discount.

Empire Today would able to take $500 off of the job for the hardwood floors and be able to get the job done by Monday for my husband's birthday on the 23rd of January, so we went with them. Their sales lady was very awesome. She came from Evansville. We picked out the wrong color and we matched it with the table in the middle of our rug. It did not match the base of the floor. So when the sample came all the way from Illinois, they had to drive up here two and a half hours with all this wood and it wasn't the right color. So we had them pull everything out as far as they could go. If Empire Today would have had the material in Madison, they would have been able to do it one day. The two guys came up to do it and they had to come back. They both couldn't come back the next day because of the ice storm. But one guy came back the next day and he did an awesome job. We’re so happy with it.

I got the hypoallergenic carpet for my bedroom. It looks very nice and they did a really good job installing it. There's not anything weird or coming up. The carpet is hypoallergenic but my concern is that however they attach it is definitely not hypoallergenic. It's kind of a plasticky smell. It's been a couple of weeks and it's hard to breathe so I've been having to air it out a lot every day like crazy with my air purifier that I would set in the room and open the windows and fans.

I had the vinyl flooring installed by Empire Today in the bathrooms and the kitchen. It's vinyl, but it doesn't look like vinyl. It's good quality. Empire got back to me right away. Their customer service was really good, and the guy that came out explained everything really well. They were able to do it very fast. An appointment for the installation was made. When the guy came out, he said they could come the next week. They called early to say they were on their way. They came right at the scheduled time. They did a great job. They didn't even take a break. They just did it all day and then left. The quality of work is really good. I'd already recommended them.

We had carpet, vinyl flooring, and vinyl tile installed by Empire and the person we worked with was great.

I've gone with a few different options in the past, but it's been a while and I thought Empire was something I’d try out because I've heard so much about them through their advertisements. I liked, in this day of COVID, that they were willing to bring all the samples and we could match to what we wanted right here in the house. I was doing a bonus room upstairs so I was looking to carpet the stairwell and then do either a vinyl or a laminate for the flooring upstairs, and I went with the laminate.

Empire Today got me in so quick. My interaction with their rep was a good one. The installers called me before they came over. Then they showed up, walked through the house, and they got started. They were happy with the furniture and they finished the installation rather quickly. I had them install padding and carpet upstairs. It looks beautiful and I like its softness. Empire Today is great. I had some neighbors come over and took a look at it.

My floor is separating in a few places after 2-1/2 years. They have come out 2 or 3 times to repair this. I asked the installer if there was any problem with the subfloor, that I could put screws down while they put carpet down, was told there were none. There is a spot where it has a buckle in the floor but they say this one spot is causing the problem in other rooms and tell me it’s going to be over 900.00 to repair. We paid over 6000.00 for the floor and carpet and expected a little more from them. Definitely will not use them for anything in the future.

The cost from Empire Today was better, so we went with them. We had carpeting installed in the whole house. The installation was very smooth. There were three people, two men and a woman, and they worked very hard and stuck to it the whole day. They did everything well and they put everything back. I'm very happy with the experience.

I had Empire Today install a carpet in my kitchen floor. Their rep was very professional and knowledgeable. The carpet was professionally installed and I'm very satisfied with the work done. They put a molding around that I didn't expect. I highly recommend Empire.

Empire had a good price and a product that I liked better than the others offered me. The sales representative that came out was a little pushy. I actually liked the sales representatives better from the other companies that I got estimates from. But because I liked Empire's product and the price was better, I decided to go with them. I try not to be too swayed by the salesperson because they're trying to make the sale. He was too pushy for my taste. The other ones were more trying to inform me about their products. They were trying to sell to me, but they weren't as obvious as the salesperson from Empire Today.

The installer kept leaving my front door open. His tools were in the hallway and I would have preferred it if he had just brought his tools inside. Other than that, the installation was quick and efficient.

We liked the gentlemen from Empire Today who came to the house, and we also liked the price and the fabric. We had carpet installed in three bedrooms and we love it. Two of the gentlemen who installed were great. They were very quick. I would recommend them highly.

I had went with Empire before. I got new flooring for a playroom for the children. The people who came to install were good. They were in and out. We did have trouble with the one previously installed. It was four years ago, and it's starting to bubble up my living room. It's some line in the carpet. It needs to be pulled or something. So, we're not really happy with the carpet that we had gotten installed. My husband asked the guy from Empire what he would have to do and he said that we would have to call. To pull the carpet, a hole would have been further from the heater in the floor.

I've used Empire Today before in my prior home. I had a good experience and that's why I used them. We bought carpeting for four bedrooms and stairs, and a sunporch. Everything went well. The guy that came gave me all the samples, the estimate and price. He set up everything. And then, the guys that came to install did a good job. There was one section that my husband saw which they needed to fix and they were like, "Oh, no problem," and they fixed it.

I was very impressed with the people that Empire Today sent this time. We had three bedrooms and they matched up the floor perfectly. In the hallway, they blended it to where they didn't have to do the T strip. They went ahead and glued it down. I love it. You can look at the whole house now and it blends in. It's three different types of laminate flooring, but it blended in. They finished it the same day. They did an awesome job. I was impressed because I didn't think that they would be able to pull it off. It was only two guys that came and he didn't think that he was going to be able to pull it off, but they did. And they moved the furniture around, and even the strips on my baseboard. I strongly recommend those guys.

I wanted carpet, so I googled places that do carpet. Empire's one of the top things that came up. I'm really happy with the product that I got. The installers were great. They were in and out in like two hours, and I thought that was really fast. Empire did really great and it was not too expensive and the quality's great.

It went real well with Empire and the carpet looks great. We are very satisfied with what we have.

The salesperson was extremely pushy, impatient, and a little bit condescending to my wife. But Empire had another salesperson out right away after we called to complain. The installation and the follow-up went fine. The installers were here a good part of the day and they were really good. They had minimal scuff marks on the wall. And the quality of the flooring is good. Overall, we're happy with the product and the installation. Also, I finally was able to set up a monthly payment with Wells Fargo. I got a hardcopy bill in the mail, and that was supposed to be paperless, and I was able to set up a recurring payment. But that part of it was not user-friendly. In the future, Empire needs to figure out a way to make that whole situation with the 12-month interest-free promotion a lot more user-friendly for the customers.

I live in Arizona and I have a casita. I had Empire Today put in the carpeting there and everything was perfect.

We decided on replacement of the floor in the kitchen. Empire Today was able to come out in three days. They showed us some samples and we picked one, and that seemed to match the continuing floor into the breakfast room. They installed the planks and pounded them together. That means that they stuck side by side, which is okay. The installation took four hours and they did a fine job so far. But check out other alternatives.

I had Empire Today put in carpet on my basement. My interaction with the installers was pleasant. The only glitch throughout the system was when the fellow came out, he told me that I would receive a confirmation email to make sure I was signed to get email about installation time, but that never happened. I guess they were trying to call me to do it instead of the email. But because of my work schedule, it was complicated. And then when we got it fixed, the installers needed a confirmation that I paid. I was never called to give them a confirmation number. I was never given a confirmation number. So, when I had to call when the installers were here, that was 20 minutes I was on the phone waiting for the customer service lady to reach whatever department that holds the confirmation numbers. Other than that, I was pleased with Empire Today.

I had two different times with Empire and I liked the way that the two different salesmen handled it, the way they knew their job, and I liked my discounts. I also liked the quality. When I started, I had stairway carpeting put in and it was perfect. Then, I had a laminated hallway, two bedrooms, and a playroom. The girls love the bedrooms, and the playroom is beautiful. It was excellent.

We were happy with Empire Today's offer. We liked the speed with which they could get the carpet in, and we also liked the style and color scheme. The rep was great. He was very clear and he had a good personality. We had Berber Shag carpeting installed in the basement. When the guys arrived, we all concluded with the snowy weather that it would be best for them to work in our garage. So, I moved to my car and they helped me prep the floor of our garage for trimming the carpet, and then they got to work. They did the stairs and one room. They were efficient, clear and cleaned up everything when they were done. Their work seems good, so far. There are no lumps, weird spots or soft patches.

Empire had a pretty good salesman. He brought in everything and went over them. He explained everything and when he left, I didn't have any questions.

I like the way Empire Today comes and gives estimates. I had them put in carpet in my living room as well as in my loft. For the installment, I asked them to call me first and let me know when the installer would be coming out because I am a working lady. But they didn't call me. The guy just came to my house and was hitting the bell. Other than that, I liked their service and I called them back because I needed to have my stairs done, too. And so far, everyone likes my flooring.

I considered purchasing from Luna and Empire Today. I had Empire come out first and I was more than satisfied with the samples. I went with them and I didn't even get Luna or look at their products after that. I had carpet installed in the bedrooms and it has exceeded my expectations. The installation was really quick and very simple. The guy came in, took the old stuff out, put the new stuff in, and cleaned everything up. All in all, my experience went a lot better than I thought it was going to go.

When I initially set up the appointment with Empire, I mentioned to the rep that we were on a budget but they came in the door and they brought in all the high overpriced carpet. They need to go back to the notes. If someone said they were on a budget, bring in the budget carpet first and let them go from low to high. Other than that, the carpeting we had installed is good quality padding and carpet and very budget-friendly.

Empire Today installed carpeting in one bedroom. The installation team was fantastic and cleaned up after themselves. Overall, quick, easy, simple, and hassle-free.

We had a carpet with a liner on the bottom. I liked the time period Empire Today could get the carpet done in. The rep came in and looked at our basement, and then gave us a quote. She was friendly. She was professional in the way that she did everything. And then, a couple of guys came over and we had already rolled up most of the carpet, so they had a pretty easy base to start off with. They had to take out a bit, which they did quickly. They then cleaned the floors, and then came down and installed the carpet quickly. It's a good quality carpet and it helps keep in our basement.

I found online that Empire Today was running a special. I contacted one of their sales reps and everything went well. I had carpet installed in the bedrooms and I love the way it feels. The installers were very prompt and they got everything done really quickly. They went above and beyond and I was very impressed with them.

I went with the Empire because of the convenience and the fact that they can get my job done as soon as possible. I had laminate put in two bedrooms and I am very pleased. The gentlemen that I had during installation were excellent, clean, and polite.

I got good service from Empire and the quality of the material seemed great. I bought something a little better than the standard stuff the people put in new homes and an upgraded carpet. So far, it's doing well. I love it. The technicians knew what they were doing and were courteous. I just had one thing go wrong. The salesperson quoted me one price. I gave a little bit over half to him upfront through a card. Once they got through with the job, the price that I was supposed to pay was totally different number, and a whole lot more. I had a little battle with him with that. Empire resolved it that same day after we made a couple of calls and I got back in touch with the sales guy. He spoke with somebody in their office and they got it straightened out.

We had carpet installed in the bedrooms and living rooms. It was good dealing with the Empire Today rep and the installation experience was the best. The two guys that put it in were phenomenal and I would only come back if I could have those two guys install my carpet again. I like the look and feel of the carpet. I would recommend Empire Today. The product and expertise and installation from start to finish were phenomenal.

I got the kitchen carpet and the family room carpet done by Empire a month ago and the installation was okay. The only problem with that was they told me they'd move the appliances and they didn't. But they moved the stove for me after arguing with me. The quality of work was good and the wife loves the quality of the flooring. I'm also getting tile and carpet but they asked for more than what I was quoted. I wasn't happy with that. Now, I'm asking to split the bill so that when each guy comes out, I'd pay them whatever I agreed to and they're struggling with getting that done. I wanna know what I owe the tile guy and the carpet guy when they come out and I'm having trouble getting that number. I still haven't got an answer on it.

The salesperson came to my house. He was very polite and did what I requested. He didn't try to oversell me or try to sell me something I didn't want. He fulfilled whatever I asked for. He did his best. And I was very satisfied with the installers. The color was fantastic. Everything was nice. If we need Empire again, we will give them a call. I will recommend them to my family and friends because the service was excellent. My landlord might get in contact with them to finish doing the whole home. But I recommended him to Empire because they were the ones that did the carpet upstairs.

Barry did very well with his presentation. Also, the people that came to install the floors were very professional. The flooring is what we wanted. My wife and kids love it. I referred two people to Empire Today. Both of them said they already contacted Barry.

I used Empire Today before and I was very satisfied, so I went with them and had wooden floors installed in my living room area. It was excellent. The installers called to say they were coming. They came on time and they wore masks. They did what they were supposed to do and made recommendations of how to lay the floor the best way. They were very courteous and they cleaned up after themselves. They were excellent. The installation took about five days. I like the color. I'd tell my friends and family to use Empire Today. They're great and their service is wonderful. Empire Today can get the job done in a timely manner.

The first dude from Empire Today showed up on a Friday and told us the estimated cost. Then we scheduled it fairly quickly. The installers came in three business days and they were pretty fast. We had the whole downstairs and casita done. It took them six hours total to do the whole house downstairs. It was pretty nice. Once it was done, there were really no questions. I had received a text from somebody to see when the project was finished which I thought was inappropriate. Then there’s a five-year warranty on it and I have to have it cleaned every six months but I don’t understand how it works. They could explain that a little better or it would probably be nice if there was a pamphlet that I could read later.

We like the timing with Empire. It fit our schedule better. The sales rep wasn't horrible but he wasn't great. He is to the point. I like that, but it could have been a little bit better. The installers were awesome. They were really respectful and I am really happy with the outcome. I got a new carpet in the basement.

I ended up having appointments for the carpet installation rescheduled three times. I still have a closet that I'm waiting for somebody to contact me and tell me when they will finish it. The job is not done. I called Empire Today's customer service number and talked to them, and they gave me a number but I still haven't heard anything from anybody.

I saw an ad that hardwood flooring was 50% off. And because of that, I called Empire and had that installed in my living room.

Worst company ever. I had two different sales people come to my house to give me an estimate on flooring over $3000 difference between the same company. Decided to go with the pricing which included replacing my stairs as well as my laundry room. The installer showed up three hours late and proceeded to tell me they could not do my stairs even though it was included in my price because it wasn’t the right flooring for the set stairs. Then they also proceeded to tell me that they could not move my existing furniture to install the flooring even though that was agreed-upon and paid for in the contract. Terrible communication. Terrible customer service.

This the third time I used Empire Today. The flooring I got was laminate and their crew was excellent. It was a great experience.

There was an ad for 70% off of flooring. So, I initiated the call to Empire. I didn't buy the 70% off carpet because the salesman said that there was something else available, several other things that would be about $100 and $150 more. I went with one of the other ones that he showed me, and it's fine. It looks good. The installers were good. The gentlemen who came to my house had to go out to his car about four different times to get me different samples. He showed me the ones that were 70% off and some of the other ones that he had available that would be in the price range but a little bit more after discounts.

The installers were really great and very pleasant. They did a great job. We had floorings installed on pretty much the whole house, upstairs with carpet, downstairs laminate. The quality is wonderful. We're very happy with it.

My fiance contacted Empire today and set up the consultation. I had a great experience with them. We were able to put a downpayment and schedule the installation at our convenience. The installers were very efficient and they cleaned up. So far, we love our new flooring.

We have used Empire in the past. They installed some carpet for us up in Minnesota a number of years ago. For the wood flooring in this house, I had been looking around to try and find a narrow plank floor to match the one existing wood floor in here. My mom had done the same thing in her house, and Empire did a really great job for her when she was putting that type of flooring into the master bedroom to try and match the stuff that was already existing. So, that was really the reason that we chose Empire the first time.

I purchased vinyl tile from Empire. In the COVID environment, the installers were very professional. They did what they had to do and they cleaned up. I was really impressed with them. They worked really well. So far, my flooring seems durable and I like the quality.

I have used Empire Today a couple of times before, putting in carpeting in another house that I had. I was very impressed on how everything went. It was a very good experience back then. Since I had a good experience, I called them in. I had laminate flooring put in my bedroom. I've had a few people look at the floor already, and they’re like, "Wow, it's fantastic."

Contracted with Empire Today for carpet in entire house. Living room had manufacturer's defect and company refuses to honor warranty unless I pay a $900 fee. Carpet had a line through the middle of the room that looks like a seam. Their rep that came out to inspect it said that it is a defect that happens at the factory when the machine gets out of alignment. He submitted my claim and today I was told that it was denied. They said that it was because I have dogs in the house. They also said that was why they ask about pets and children. So it seems that kids and pets must void the warranty. The carpet that we purchased was said to be the top of the line but it obviously closer to apartment quality.

Empire Today's sales guy who came out to give us the estimate was wonderful, very courteous and helpful. He was easy to work with. They then came in at the lowest bid. We had carpet and hardwood installed at the basement. The tile guy was super nice. The carpet people were a bit hard to communicate with. They left stuff undone, so they had to come back and fix some stuff. They communicated it to the home office but never showed us the issue, so we didn't know what was going on. But they came back and fixed it. Empire Today was very customer-friendly.

We shopped around at different places, and the rugs weren’t going to come in for a long time because of COVID. It was being held up in factories. But with Empire, we were able to get the rugs quickly. The salesman that came could have had a better attitude. He was not friendly but he was helpful. The installers did a great job. The father-son team that installed the carpet was outstanding. Then the other team that did the plank flooring was very quick and clean. We appreciated their initiatives.

My husband looked online for other companies that showed up, but Empire was responsive right away and made an appointment quickly, so we used them. The cost was good because of the sale price and the quality is really good, too. We got the carpet for our son's house and he loves it. The carpet is great. The salesman that came out to the house was very helpful. When the installers came, they were friendly and careful. They wore masks. They did everything perfectly. They cleaned up great. They even swept the front foyer with just little pieces of carpet fuzz that came off as they were moving things in and out. So they were really fantastic.

I looked around a little bit but Empire looked like they would be good. It was fast and I didn't have to worry about waiting on them. I've got a good-sized living room and I had laminate floors done in there. The installers had a little problem getting the molding for the steps but they came out and did the floor one day, and then came back and did the steps the next day. That way, I wouldn't have to keep everything off my floor for so long. They did a great job and got everything down quick. I'm happy with the job.

The representative was fantastic. The installers were good but they didn't speak English well. Other than that, they were prompt, courteous, and very clean. They did a nice job of installing the vinyl flooring in my den.

I was going to consider other brands but I just wanted to get the flooring done so I picked the first guy who came in. I had Empire Today install laminate everywhere in the home except for the two bedrooms. It’s waterproof and scratch proof because I got dogs and kids. It has been good so far and I have no problems.

Empire installed the carpet in the stairs and then in the two bedrooms and closets. I liked that I didn't have to move any furniture and the three-year new stain warranty. The carpet they installed looks really close to the carpet I did have. But it’s soft and if I did spill something, it comes right off. It was a professional and fast experience overall.

I looked at a whole lot of other brands for the price and Empire Today was the best way to go for what we were using it for. The installers called about 30 minutes before they showed up and arrived when they were supposed to. They cleaned up and did a good job.

I ordered 2 rooms of carpet on 1/26. We agreed on delivery on 2/8. I was told what items needed to be removed before the install. On 2/3 I received a call confirming the install and that no one in the house was ill, if so to call in. The 2/7 I spent the day moving the items from the rooms and disassembled the bed as I was directed. I got up early because the times given were 8 am- 6 pm. I waited. A little after 9am I called and went through the automated system. When I dot to the “delivery today” part, the phone went dead. I called my salesperson told him the issue and he said he would call back. He did and said he had the same problem. He said he would keep trying and have them call me back.

In Aug 2020 I had 600 sqft of vinyl plank installed. The toilet in the half bath leaks and about 10 places throughout the area are buckling. I contacted them Nov 5 and they sent 2 men out to confirm. Ever since then no one will return my repeated calls for correction of this issue. I call weekly and am told someone will contact me.. One person did and she no longer works for the company I'm told. I have been more than patient and want this work corrected for I may use my half bath again.

They did carpet installation upstairs and downstairs. When I spoke with the sales rep, he was like scamming me with the way he was reacting and talking. I didn't feel comfortable with him. But I really wanted the carpet. The installers were amazing and I liked them. Empire was really good. I like the carpet.

Empire Today had a sale, which was why I didn’t consider other brands. The installers were excellent and the carpet that they installed on the stairways was perfect. We bought a more expensive product and part of the cost was the one year cleaning guarantee. We talked about it when Empire sold it but I don't remember getting anything about that. So, I would like some information on it. But the experience with them was very professional.

We had their luxury vinyl planks installed in the entire house. The price was cheaper with them and the customer service was better. They also had a bigger selection. The sales guy was really knowledgeable, brought a bunch of samples, and helped us make a decision really quickly. The installation was super quick and professional. The installers were done in a little over a day. We did our whole house, so that was impressive.

Empire Today had a better quality carpet, which was why I went with them and had carpets installed in the living room and bedroom. Dealing with the sales rep was good and the installers did a decent job.

We also shopped at Home Depot but Empire Today had a quicker installation time. The sales rep had a good understanding of what we were looking for and showed us sufficient options for us to make an informed decision. It was straightforward. The installers showed up on time and they were very fast. They cleaned up well after they were done and there were no issues. The flooring is holding up well so far.

The reason I chose Empire is that I already knew them. They're prominent when it comes to advertising and they were having actually a pretty good special, which was 50% off on material and labor. I thought it was already a pretty big deal. When I called them to get an estimate, I was happy with the value. I got blinds and carpets and I'm very happy with everything.

We called and the sales rep came to the house within a day or two. Then, they were installing the flooring two or three days later. We had some carpet and some flooring done in the basement and the quality seems good so far. It was a good experience overall.

I had Empire Today install luxury vinyl flooring throughout the home except for my bedroom and the master bath. The installers were very professional and efficient. It was excellent dealing with them. Everything was nice.

The salesperson was very friendly and very nice. I would have liked to have seen a few more samples, but that's fine. We had carpeting and laminate flooring done and there were two different teams for the installation. A man and a woman did the carpet and two men installed the laminate. They were great workers and they were wonderful. They cleaned up everything. The only issue that I had was with the two men that did the laminate. They didn't speak a lot of English. We communicated pretty well but when they were trying to explain something to me, I couldn't quite understand what they were saying. There was a little bit of a language barrier, but they did an excellent job. Both crews were very professional. Also, the carpet is not quite as plush as I would have liked but the laminate matches my floors perfectly.

I liked Empire Today’s price and we had carpets installed in the bedrooms. The sales rep was very clear and the installation was good.

I recently purchased my home in AZ. with intentions of having the work completed before we moved in from MI. I hired painter who were going to start before the flooring was installed. I was having problems with the first company with installation timing. I called Empire Today because of the company's reputation. The actual flooring product is a good product. The in home sales person told me that if I act now I could have the work completed in 4 days and receive a discount. On January 22, 2021 I paid half down and the other half was due when the workers arrived.

I had Empire Today install vinyl in three bathrooms and one laundry room. It’s waterproof and it’s beautiful. We had the installation done in two different days and there were two different installers, even though we asked for the same ones. We asked the installer and he said he would try. But the gentlemen that came in for the second day worked all by himself and he did a good job. Empire was very easy to work with and we were very pleased with the final product.

I had Empire Today install carpets in several rooms and they did one wrong room. There's only one walk-in closet between two rooms and I said it was the room with the walk-in closet but that wasn't clear enough.

We've used Empire Today in the past, and we were happy with them, so I thought I would try them again. I had carpet installed for bedrooms, a sunroom as well as the stairs and hallway. When we set up the installation with the sales rep, we had an issue where we had a date that our carpet was supposed to be installed on. We had had all our beds apart, but there was some kind of change. I was never notified that they were not coming to install, but then we were rescheduled quickly. Apart from that, the installers were very professional and got the job done in a timely manner.

They were really responsive. We called Empire for an appointment and the sales reps were able to come out that day. We had carpet installed and we were concerned because there was old floor tile. Some of it had been removed, but part of it was not. It was old floor tile that might have been asbestos-containing and around the perimeter where they would tack, a lot of it had been removed so there’s concrete underneath. The rep said it would be fine but as soon as the installers came out, they walked right in and they stopped short. They refused to do anything and left without any explanation or opportunity to say what needed to be done.

Please seek other flooring companies. I had hardwood floors install a few months ago in 5 rooms, and there are gaping holes and poke marks everywhere. When the company visits, they can't believe that the job was done less than four months ago. The wood is cut uneven throughout the home, with hollow areas that expose underlying spaces.

I have been dealing with Empire Today for many years and was always very satisfied with them, even recommending them to friends. I had a bedroom carpet installed on 9/28/2019. Last week I noticed it was buckling and was very noticeable because it was right there after walking into the bedroom. The carpet hardly has any traffic on it as it is the master bedroom and we are senior citizens. I called up Empire to see if it was warranted and if they could fix it. I received a call back from them stating it would cost $140 to have someone come and fix it as the warranty was for a year. I am very disappointed that this happened after only a year and feel that the carpet should not have buckled in that short of time.

We had carpet installed in our living room, our hallway and our master bedroom. The installers were great. They were both Hispanic, and one didn't speak very good English, but the other one did. They were polite, clean and very professional. They were very quick. We had part of the furniture moved and they didn't do any damage. I couldn't have asked for better installers. The quality of the carpet is good. It always looks a little different when you put it down versus when you're seeing a sample. As far as the color, I like the color and I don't think I would go with anything different than what we did.

I had Empire Today install a laminate in the bedrooms and hardwood on the stairs. The stairs were a little high but I’m not used to hardwood floors so I don’t know if they look right or not. I thought it would be one big board for the step but it's four small boards. I'm concerned of how that would hold up and that there's more potential for cracks with those. But I love the bedrooms in laminate. Dealing with the installers was great. I met them when they first came out and there was something wrong with the color that was picked out. So, they came back the very next day once we cleared it off. They were good as well as the ones that did my bedrooms.

When I went in and put Empire Today in for my appointment time, the sales guy was on time. He showed us various different types of Berber and worked up our price. We set up for it to be delivered. I liked that before they took the carpet off of the truck, I had to verify that it was the correct carpet. Then, the installers came in and installed it. It was very good dealing with them. I was very satisfied and I love the quality of the carpet. Empire has excellent customer service and the overall experience was very professional and pleasing.

It was kind of a nightmare when the installers showed up and didn't have my carpet with them. They said when they had their van loaded earlier in the morning when they left Detroit that they were told everything was in. But they didn't double check and found out after they had all my other carpet ripped up that they didn't have my carpet. They left and got the carpet. Then, they came back and got it finished that day. The installers were good but it was still time out of my time.

Updated on 01/29/2021: I have never offered an online review for anything. Never cared enough or was surprised enough by people doing a bad job to bother. They never responded to any emails or my review at all. Stay away.

Empire Today came three separate times. The carpeting and the laminate flooring were great. The first two teams were phenomenal. My son was here for the first installation and he said they did a great job installing it, cleaning up after themselves and taking everything away. The same goes with the second one. It one was an all-day job. They were here almost 10 hours doing the whole second floor laminate flooring. They made sure they cleaned up after themselves.

We love the carpet that we purchased from Empire Today. We happened to see their advertisement at the time when we were going around trying to decide what we really wanted to do, because we were thinking along the lines of hardwood flooring in the area that we ended up putting the carpet. We called them and we finally decided to put down all carpet based upon the individual that came here and did some recommendations. He was fine and very helpful. He gave us three levels of carpeting and different colors. I also liked the fact that we had a certain amount of options, not an overwhelming amount of options. We got 16 different manufacturers and we could take a look at all of them. The installer was great and very helpful as well. I had a number of squeaks on the floor and I wanted to be able to tighten them up before the carpet went down. The installer helped me with doing that and he didn't have to, but he did. So, that was nice.

I had Empire do three floors of hardwood. I absolutely love it. The installation team was awesome. They came in and did their job.

My number one favorite thing is that Empire Today gave me the estimate then they came the next day. I showed them where it was and they did the job. They installed laminate floors in the family room and carpet in the bedrooms. My second favorite thing is the look. Go with Empire Today or at least get an estimate.

When the sales rep from Empire Today, Robert, came out here, he was very respectful and knowledgeable. He listened well. Based off of what we said, he brought in specific samples instead of just bringing in a bunch of samples to overwhelm somebody. He narrowed it down to a couple of different books on each product. The other part of the deciding factor was that he made it sound so easy. It was like a one-stop shop where there were things that needed to be done. We didn't have to get someone that only did carpet then get someone else come in and do the floor. We had things such as the toilet that needed to be moved and we didn't have to get a plumber to move them. He made it sound easy.

We did the carpet downstairs and upstairs into the bedrooms and stairs. The installation wasn't bad, but the transitions to the bedroom are crooked. From the time we made our order to Empire to the time the installation was done, that took about a month.

We got carpet, luxury vinyl plank, and ceramic tile from Empire Today. We had the whole house done and we ended up hiring them because of the speed that they could get the work done. We’re pleased with the quality of the products versus the cost and the installers did a great job for the most part. We had one problem, but Empire made good on it. They sub all the installation out and they should make sure that the installers do a thorough job and leave everything as they found it. Other than that, we had a great experience and customer service after the fact was excellent, too.

It was easy to book online with Empire Today and they came right out. They were very thorough and there were no surprises. We've done one wood floor and a wood hallway with them. We've also done carpeting for five bedrooms and a set of stairs. When they installed our last carpet, there is a wrinkle in it and I've been trying to get that fixed, but I haven't had any luck. Aside from that, there is an issue on the installation of the wood floor. It split apart and it shouldn't have. I called them about the issues that we were having with two of our rooms and I haven't heard back from anybody yet. Somebody called me at one point, then I called them back and that was it. All in all, as far as the new installation, they were great. But the customer service side of it for the ongoing customer is not so great. I haven't called them back for the third time yet, but I shouldn't really have to.

We had another company that came and gave us some testament, but we went with Empire because they had more choices than the other one. We ended up getting the vinyl plank and the laminate floor, and we're pretty happy about the quality. The installers did two bathrooms for us and they had to come back another day to finish the job. We were expecting them to come between 10:00 and 11:00 in the morning for the second appointment, just like they did the first time, but noon and afternoon came, and we didn't hear anything from them. We gave Empire a call and asked what was going on because my husband took a day off from work waiting for them. They said they were surprised that we haven't heard anything from the installers and another half-hour later, the installers called and said that they were at another job and they wouldn't be over until about 6:00 P.M.

I've used Empire in the past and when I used them again recently, ,my experience was fantastic. Their rep who came here was really helpful and he showed me a bunch of different things. We talked about what I wanted to do as well as what would make one better than the other. The options that he gave me were more than I had thought and he also gave me a couple ideas I didn't think about. Then, I made a decision and he scheduled the installation. When the guys got here, they had the right carpet and they installed it. The shape of my basement is not common and it's really odd. But they did an excellent job and and they were all masked up while working. Everybody who comes down here says they can't believe how nice this carpet is.

I hired Empire Today to replace flooring in kitchen, dining room, and two baths. It was a huge mistake. The installers left it a mess, glue and grout all over. The tiles are peeling after less than a month. They are uneven and lines don’t match. They damaged walls and door frames. They left molding uneven and not matching. We reached out to get this fixed. We waited a month to get someone here. The installation manager came out to look at work, he was rude and made excuses for poor quality work. When I pushed for a response to my questions about quality and if he would accept job he said no. We heard from district manager who blamed us for mopping the floor and this caused tiles to peel. So I guess we can never mop floors? Also that we intentionally picked at it.

I've got an app for HomeAdvisor and I told them that I needed some flooring. They sent me three applications and Empire was the only one that responded. I liked the offer that Empire had, so we signed a contract with them. The quality of the flooring is good. But I'm not necessarily that fond of the installation. They left some glue on the floor and I don't know how to get it off. Also, some of the tiles in the corners is starting to come up. I've already called them to have them come out and and repair those, but so far, I haven't heard a reply back from them yet on when they will come out.

This company in the past 1 year has cost me over 1500 dollars and months of my time in order to repair the floors and damage they caused as their practices and rules will not allow them to do the right thing. They broke plumbing in my home costing me about $775 and only agreed to compensate me $225. They want to charge me 425 dollars to repair my floor but want to charge me almost 400 dollars to have me buy material to fix it myself. I've seen their reviews on BBB and notice that when they do a good install, it's great but when they make a mistake, they refuse to do the right thing for those customers. I highly urge customers not to be swayed by their low prices as you are getting what you pay for and goodness forbid something goes wrong. Expect them to gouge you on any repairs, even if they are the cause of such damage.

We replaced the carpet in a home that we just sold. It was four bedrooms more or less and stairs. A lot of the sales companies I've dealt with in the past were very sleazy but it wasn't like that with Empire Today. We had noticed a discrepancy originally on one of the quotes but when I reached out to the sales number, everything was taken care of once we identified it. I had a good experience with them.

The product that I got was what I expected. I like that they do all the arranging of the actual install, so that's not on me. It was quick.

Empire did a good job with the carpet. The person that installed it was very respectful and friendly. It's good quality carpet.

Empire Today had a very good special and the rep was cool. He was fun to talk to and he made me feel at ease. Empire was great. I rescheduled a couple of times and they were very helpful with that. They even offered me a discount if I were to install it at a certain time. They did a Berber carpet on the stairs and the upstairs game room, and I like the quality.

Empire Today is a great company. We liked their pricing and our sales rep, Max, did a really great job of pitching a sale, presenting everything and explaining how everything worked. The way they had everything bundled worked out for us. We did the luxury vinyl plank for our entire upstairs and we like the layout and the type of the product. It's also waterproof.

We've had good luck with them. I did vinyl tile flooring in all the bedrooms, bathrooms, and the living room. The installation took two days. They worked very hard. I had a loose tile or two and they came back. They looked at it and ordered some stuff. It went good. I had hardwood floors installed in Arizona and they did a good job out there also.

Empire Today is well-known and they have good prices. Online scheduling was very simple and the guy was done within a week. Everything's good.

We’ve used Empire Today a few times over the last five years. This time, we had them install a hypoallergenic carpet and the guys were amazing. The quality of the carpet is great as well. Everything is fine.

I had carpet put in my living room and the bedrooms that I have, and then I had hard laminate hidden for a walkway and hallway. The installation team was good. For the first day, there was a bit of a miscommunication. It took a little bit to get everything figured out and back out here. It was a little bit hard to communicate because there was only one person that spoke English, and the others did not speak English. But everything looks good after the installation.

Empire Today met all the expectations. Everyone was priced around the same but the salesman was responsive and came out to the house. Everything was as good as it could have been. The experience was straightforward. It took the guy a few hours to complete the job.

Our daughter had used Empire Today and it was such a good experience that I held it in the back of my mind. We've been in our house for 17 years and I needed a closet 'cause I'm pretty much doing away with carpet. I thought, "I'll just call Empire." The process was very simple and very comfortable. The guy came to our house and he was very pleasant.

I've used Empire before and this time, they did carpet in two rooms. The installation was convenient. They were there pretty fast and they did it in around two hours. The service is good, the scheduling is great, and they usually come out within a couple of days.

The installers from Empire were quick and efficient. There was a lot more dust in my house because we had ceramic tiles to take up and that dust got everywhere, which we all understood. When we cleaned, they helped us straighten it up. One of the workers they had did a great job. She was wiping things down as they were doing other things. I was really impressed. One thing I would suggest is that maybe they should sell felt tips for the furniture with their flooring - something that people who don't know about flooring and moving furniture and things like that would possibly know about too much.

We needed the carpet installed in a bedroom quickly. Empire Today advertised how quickly they could install the carpet so we went with them. The rep was wonderful. He knew that we weren't looking for a top-of-the-line carpet because we're intending to sell the home. He was very accommodating and offered us different options that were lower budget. The gentlemen showed up for the installation and they were very polite. They helped move a couple pieces of furniture that were too heavy for my husband and I to move. They worked quickly and put things back. They did a fine job and cleaned up and vacuumed. We could not have asked for more with them. Empire Today is worth considering as an option especially if you need your carpeting quick.

I had some hardwood floors put into the kitchen and by the entryway. Then, I had carpeting done in the whole house. The guys who did the hardwood floors and the carpet were great, but the very first guy out here to install the hardwood floors didn't end up doing the job. He didn't seem like he wanted to do much of anything and made some excuses and left. But there was a product issue, too. The product that was selected wasn't gonna work for the area. Other than that, I'm perfectly happy with Empire.

Empire was doing specials so I had them come and put in carpeting in the bedrooms. Their reps came when they said they would be here and did the job with no problem. The installation was taken care of in one day and the flooring they installed is perfect. I love it. I had a great experience.

Getting the purchase, going over all our options and financing were good. Everybody I've talked to has been really helpful. They communicated with me well enough. They called before they came so it helped us out a lot. We had two rooms done with linoleum and those guys did a really good job. There were some issues with the carpet though. There was a miscommunication somewhere on which carpet it was supposed to be. The first time they came, they did our living room and bedroom. They did the living room perfectly. In our bedroom, it was short a couple feet so they sent a different guy another day but they brought the wrong carpet. It was the wrong color and thickness. The third time they came, it was still the wrong color but it was okay.

I needed one room carpeted so I called Empire. I like the carpet a lot. It has the perfect color. The installation guys were good at clean up. It was like they weren't even there. They were in and out, and did everything real good job. They were nice. They left me the extra carpet, which I use one piece of it. The carpet is really nice. I like the feel of the carpet. It's got the good thick padding in it. Everything was great. I even tried to tell my friends about it. Empire is a good company. They have reasonable price, and good quality for the price.

Empire did the floors on my hallway, kitchen and two bedrooms. Their cost and quality were much better than the others and they could install it faster so I went with them. It was a good experience. They were reliable, dependable and efficient.

Our floors where install in October, noticed issues right away so I contacted them the very next day. It’s not the end of December and in the last two days I have had two different visit. Both nothing was done but I did have to take off work. They had an Empire inspector at my home and wrote up a report saying it was multiple install and manufacture issues but they still are giving me the runaround. 7 times they sent installers out and each time they came unprepared to do the repairs saying they will have to come another time with more material. It’s been horrible.

I had carpet installed in two living rooms, a dining room, and in four bedrooms. The sales guy worked with me. He knew what he was talking about. The installers were good. I like the texture ad the color of the carpet. I recommend them.

Empire Today had a sale so I went with them for the price. I liked some of the quality too. They installed some rugs in the family room and my experience with them was very good. They were very polite.

Empire Today had the quick and easy solution to getting into my place and getting it done fast. The installation went really well. Two guys came and they did it fast and good. They did carpeting for 2 bedrooms and family room and I like that the flooring is not concrete anymore. I thought they were gonna vacuum the floor because we'd started to and they said they'd take care of it but they didn't. We only heard the vacuum down there for a couple of minutes so I know they didn't get all the stuff vacuumed up. But Empire Today is great. My nephew used them too and my daughter is going to be doing their basement and they'll probably call them for flooring.

We had carpet done by Empire once before in the basement. This time, we had laminate flooring put down. The installers came pretty late but once they got in, they got everything going. They did a great job and the flooring looks pretty good. I have been telling friends and family about the flooring I got and the price I got it for.

I got the free estimate from Empire Today and the price that I was quoted for was good. So I went with them and it was good. I love my rugs and I'm planning to get more installed coming January, February. However, they did my hallway and my stairs then the first floor but they didn't go inside the closet and I forgot to mention that to my sales rep. Once I set up the next appointment for the bedrooms, I hope they could fix that problem because they were supposed to go all the way into the linen closet.

We like the wood planks and the vinyl tile we had Empire install. The installation of wood went real good but with the tiles, the appointment was canceled two times. They came out to the house and they tried to get money from us. We said it was financed. I had to work that out. But then when they finally came back the third time, it was good.

I had a buddy with almost the same size basement and he got his floor done with Empire. He told me how great they were and what he paid for it, which made me decide to go with them. The guys that Empire sent over were professional and kept their masks on. I felt safe the entire time they were there. So, everything was great. I appreciate Empire. The flooring is a lot better than what I had, so I love it. I’m very satisfied.

The carpeting that Empire Today did on a bedroom and a hallway is great.

It was a pretty big job because they had to take out an old rug that was down for about 40 years. Then, they put new plywood flooring down. It took a couple of days but they did it as fast as they can. One issue that I talked to someone about was that they cleaned their glue brush or something in the sink and left glue all over the sink, which I had a hard time cleaning. The other issue that came up recently is the strips that go between the doors and a couple of the nails are a little bit short so they're popping up. I had to bang them back down. Other than that, we had a good experience with Empire Today.

I saw Empire Today's commercials on TV on a very regular basis. I had heard good things about them and when I was looking for a relatively inexpensive solution as I was getting ready to sell my house, they were fairly inexpensive. So, I chose them. Buying from them was very easy and one of their fortes is they have stuff in stock. So, when I talked to the salesman on Thursday, he said they could install it as soon as Monday, which was great. That worked into my schedule, so we did that. I was pleased with the product, I got exactly what I expected, and the process went very smoothly.

We set up an appointment with Empire Today for a Saturday and we made all our arrangements but they canceled on us. They rescheduled and they came out. We picked the flooring to install and had the Prairie wood floor put down in the living room. A gentleman showed up to install and he did a great job by himself. He worked all day long to get it down, which didn't bother us a bit because he did such an outstanding job. Also, the flooring has exceeded my expectations. I slid the coffee table and scratched it. I got the sink scratching pad for the dishes, went over the scratch, and it went away. And we have dogs that are both over 100 pounds that run around on it all the time and there are no dog scratches or anything like that. We've been real happy with the flooring.

I shopped around and Empire Today wasn't the best. But I went with them because of the rates and the quality of their products. The carpet that I bought was for my son’s room and the installation was nice and quick.

Empire did carpet and tile for us and their pricing was good. We scheduled for a one-day and the installers showed up and worked the whole day. They were very hard workers and they went above and beyond.

When I ordered, Empire Today was having the half off sale so it was a big incentive. Buying the carpet was easy and I didn't have to go someplace else, especially in a pandemic, which was nice. Everyone that came wore masks as well. But there was a small mix-up where the wrong carpet was delivered for our basement. The woman from the office, Lisa, called me because she was trying to work with the sales guy, who was a third party, and the distributor, to make sure that they got the carpet in. They took care of the issue right away and they were here the very next week to install the correct carpet. Everything was great. The installation went quick, too. We had two different days for installation because we bought so much but it was really easy. The guys that did our installation upstairs moved everything and they were awesome. Then in the basement, which is one giant rectangle with nothing down there, the installation took an hour.

We had Empire Today carpeted the whole living room and three bedrooms, and then vinyl in our kitchen and bathrooms. The whole process was pretty simple and straightforward. We didn't even have to leave the house. The workers were pretty skilled. They worked around our schedule, moved the furniture, and took care of everything. They were excellent. It was a two-day job, which was fine. It feels like it's a brand new home. The flooring is really nice.

I've used Empire a couple of years back and I was happy with them, so I used them again. I did carpet the first time and laminate this time. The installers were pretty good, although they had their music on and they were yapping back and forth. But aside from that, I'm very happy with the quality of the flooring.

Empire Today was phenomenal. I'm definitely looking forward to using them again. Don't look anywhere else. Call them up. Give them a chance.

I had a carpeting installed in my living room and a vinyl planking put in my den and the flooring exceeded my expectations. I'd seen other brands, but I purchased from Empire a few years ago and I liked what I had gotten. I called Empire again. The only part of the business transaction that I didn't care for was the sales. The gentleman that came out was not business like. I was supposed to be getting discounts and he wasn't showing me that. He kept saying that the things that I was picking out weren’t eligible for the discounts that I had called about. On the other hand, the installation guys were fabulous. I had two different groups in here for installation. I had one for the carpeting and one for the planking. They explained anything that I wanted that wouldn't work and they went out of their way to show me why as well as to give me what I wanted. Everything that I needed, they provided. They cleaned up after themselves as well. Everything was great.

I had carpet installed in a bedroom, the hallway and down the steps. The workers were nice. They kept saying, "Come here. Come observe. You wanna see it?" They vacuumed the floor up and I was like, "Oh, this is nice." They said, "You like it?" I said, "I love it." They also moved everything and all their trash, they put them away. They all had on their masks as well. It was a great job. It met my expectations. Everything was wonderful. I wanted a deep tan, but Empire didn't have it. The other tan that they had worked out fine though. The color that went up to the bedroom was perfect too. I'm satisfied. The texture is great and I like it. I'm glad that I switched from the first one that I was going to get. This is better. It's fluffy. It's amazing material.

The sales rep was nice and the guys that came out to install the carpet in the bedrooms did a good job. I like the color. The padding could have been a little thicker, but it's cool. I was trying to stay within budget and I don't think there were very many options that were in my budget. I still like the carpet. It’s nice. All in all, Empire Today is highly recommended and they're reasonable.

Empire Today said that they could get everything done before Thanksgiving so that was what motivated my decision to go with them. I did the waterproof vinyl on my my entire second floor and the installation was fabulous. The team was wonderful. They had several carpets to remove. They had three full rooms and a hallway to do. They did a lot of work and instead of coming a second day, they stayed a little bit later and did the job. I love it. I've almost convinced my mother to do the same thing at her house. There was one little piece which was a little chipped but they did such a good job I couldn't bring myself to say anything about it. It has a warranty on it so if it gets worse or something happens, then I'll just call back.

I saw Empire Today advertised on TV. Then, I talked to the salesman and I liked how he said there was a lifetime warranty on the floor. Also, their product was better than others. So, I got vinyl planks from them and the installer did a good job. They were here for two days and they had to take the old floor up. But there's a little hole in one of the planks and they're coming out tomorrow. Other than that, everything has been really good.

Corporate contacted me and returned my deposit. Thank you for resolution. Please work better with your clients in the future.

I was researching new flooring and Empire Today continuously came up, so I decided to schedule a "free in-home estimate." The fact that they are the "1-day install people" never occurred to me. I was simply beginning my research so I started with an expert. When the salesman arrived, he was very nice and we both wore masks. I appreciate their COVID safety procedures. Very early on, I explained that I was not making a decision that day. I also went so far as to tell him I was not in a hurry, that it was literally my first stop for information, and I'm not even considering new flooring until January.

We purchased a flooring for our entire home, we were told the warranty on the vinyl flooring was lifetime however after only 7 years half of the tiles they used turned from white to yellow, we called them to get it fixed under the warranty and some rude lady told us our warranty was only for 5 years which is a complete lie, we spent $4,000 on these floors and we were ripped off and they basically said oh well it’s not their problem, I’d advise a competitor that stands by their products.

We've had five different rooms done by Empire in this house so we had them come do the sunroom. When the salesperson came, he showed us a few things. We were looking for a particular kind and they don't make it anymore so he showed us something that was like it and we went with it. The installers were very nice people. They were very quiet and they cleaned up. But there are two pieces that looked like they're coming up to us. They're not flat like the rest of the floor. We wanted that fixed.

The two guys that came in to install the carpet were fantastic. It took them less than four hours. It was a very good experience. I’m happy that I have a nice, new, clean carpet.

Never have I experienced so many levels of pure incompetence from any company. The original sales guy quoted me way over budget. Was supposed to "work out a deal" and call me back. Never did. I called him multiple times, and emailed him... No response. Ended up speaking with the "regional manager" out of Chicago, and sent a new salesperson out to have me sign a contract. Scheduled an install for 12/5. Later that day I had a call asking if I was satisfied with my install... same day I signed the contract. Then rescheduled for 12/7 due to carpet not getting there in time. Now, they didn't show up on 12/7, and rescheduled me for 12/17. Save yourself the headache! Find a different company. These people are clueless.

I found a discount from another store and there was a $300 savings. But Empire Today did better than that, so that was good. I made an appointment online on the weekend, had an appointment for the next week, and they installed the carpet one week later. We did the installation in one room and then two half stairways. We have a split level and the stairway had carpeting on them, but it was kind of an old oriental style. It wasn’t fully carpeted on the stairs, so I wasn’t imagining anything different.

I chose the particular flooring brand because I thought it would serve me best and the person that came didn't offer me any other options. I found out later that I would have been much better off with vinyl plank because I have pets. I wish I had known that before I had the service done because I would have gone with that. But other than that, the experience was fine. Everything was scheduled pretty quickly and the installation went fine. The finished product looks very nice. I'm very satisfied with it. My only fear now is that someone told me that it's probably not going to hold up to my pets. So customers should try to talk to the representative about all the different flooring options and what they're for and how well they'll stand up.

It was my second time around to use Empire and it was a great experience. I have used their products before and I know about their quality. I chose them because of the services they provide. In addition, I'm a older single woman, and I can't move furniture, and they were willing to do that. We had them install luxury vinyl plank flooring downstairs. I'm a dog owner, so I really like that they're waterproof and that I can clean them easily. It's a great service. It was very easy too. They come to you. The installers were lovely. They put up with my dogs all day. It's hard to tear your house apart and then put it back together but they made it much easier. It was very worth it. I have never been not satisfied with them completely.

They worked on a house that I had before, and they did a good job there. So I was comfortable going back with them. We did laminate flooring in part and carpeting in the other part. Everything went well. They did an excellent job. The only thing is that there was a noticeable jump in price between what the salesperson originally estimated for the job and what the final product was. But the installers who were there put me in contact with their supervisor and manager, and we were able to negotiate what I thought was a reasonable price between the two. But the initial salesperson who was identifying what needed to be done and quoting a price should have caught some of the major increases in expense.

My name is Kenneth ** and I am a long term customer of Empire Today. Whether it has been for my primary residence or one of my rental properties, I have been completely satisfied with my purchases. From the initial intake, flooring selection, delivery and installation, your team has been top-notch and professional. And you always got my highest recommendation to family and friends. In the customer service world, that's considered a trifecta! Then I had a bad experience! The wrong grade of carpet was installed at my new home and I was having difficulty getting someone to hear my concerns.

I found Empire Today through HomeAdvisor and purchasing from them was very easy. It went very smoothly, too. I got laminate flooring and the guy who installed it was great. I had it installed in Orting, Washington and I got a good deal. The cost versus the quality was great as well.

Absolutely the worst experience we have had while remodeling our home. We selected Empire today because of the 50/50/50 price. 50% off. The sales rep came to our home, Kale **, and smooth-talked us. We wanted a kitchen, a laundry room done in tile, and our entry room in laminate. None of the rooms are large. He initially had an estimate of $12,000. Wow. When I mentioned the 50% he made the "call to his sales supervisor and magically $6700 appeared. Still very high for 50% off. We were told a 1 day install for the kitchen and laundry room tile with possible 48 hrs before it could be used. Our washer, dryer, refrigerator, and stove were on the front deck before they arrived. We had to put our dog with a kennel and had planned for 2.5 days. The first day they removed the old flooring and prepped the floor and that's it. The second day they installed a quarter of the tile, laundry room, and maybe 2 feet of the kitchen.

I considered Lowe's as well but Empire came out first. Their rep took a lot more time than Lowe's did when they came out. I had carpet installed in two bedrooms and I'm happy with my carpet. I had a very good interaction with the installation crew and that was the best part of it. They cleaned up after themselves.

We had carpet installed on the bedrooms on the second floor of our house. The convenience of Empire drew us to check them out. The only downside was that the guy who came out to measure and give us the estimate didn't put in the installation request that people would have to help move furniture. When the installers arrived, they weren't prepared for that. I had moved a lot of the furniture, so they only had to help out with a few small pieces. But it took some extra time before they could start the actual job because they had to finish helping move stuff. That was the only hiccup. Otherwise, they were polite and professional. They got to work and they worked hard.

Their reps and installers were very cordial, friendly, and considerate. We had the bathroom and kitchen done, which took about four hours. We like the wood color of the flooring they put in. It matches our interiors pretty good.

I bought a house that had fallen out of escrow that had preexisting tile and carpet in it. I knew I didn't want it. I called Empire and made an appointment. The rep, Karen, came out and she was very sweet and nice. She had all the samples available and took a lot of time explaining the product. The installation itself was excellent. I had the tile and carpeting removed and a vinyl floor put in. The vinyl looks beautiful in the home.

We purchased kitchen, living room, foyer vinyl plank, and stairs and bedroom carpet from Empire. Due to searching for a small leak, we had to remove a small section of the vinyl plank. There is nothing wrong with the subfloor. I called Empire to purchase the replacement vinyl planks. They refused to sell the product. They wanted pictures, which were sent. Then they wanted $150 to inspect the floor. Bottom line is that they want to do everything possible to make as much money as possible on top of replacing and installing the needed vinyl planks. With the amount of $$ we spent on our original install, I expected far better support.

I saw the ad in the paper and I decided to go with a company that looked reputable. I figured out what was the best one for my needs from what the salesman explained to me then I had three rooms done. It was great.

There’s an app that recommends different groups for different work and I used Empire Today. I was doing a remodel on my bathroom and I had half of the bathroom taken out. I had to have the tile removed that was on half of the flooring and then I had the whole floor retiled. I had waterproof flooring installed, which is a white with the gray lines. A few years ago, I had them put in carpet and they changed the carpet on me. It lasted two years. I was unhappy but they didn't do anything about it, so I was leery at first. Still, I decided I'd go ahead and try it this time and it was good.

We had a rug installed in our home's family room and I like the color. We've used Empire four times prior to this and when we called for a quote, everything was right there so there was no need to look for anything else. From start to finish, right from speaking to somebody on the phone to the sales rep coming to the house with the swatches, the installers and the follow-up phone calls and emails, everybody was very professional and courteous.

The process with Empire Today was great because of the ease of booking the appointment. Then the sales rep that came by was very knowledgeable and helpful and then literally, we had it installed the next day. The quality of their work was great. It was just what I expected. It's up in my daughter's room. My husband's office was done as well. And he's really happy with it. The sales rep had his mask on when he came to the door, and we told him that he didn’t need to wear it when he was in the house. He took off his shoes when he came in. The installer came in with his mask on, and he was up there working, and we were not even around. So they took whatever precautions I would have expected annd I was happy about that.

I had carpet installed on the stairs, upstairs in the hallway, and in the two bedrooms in my home. For a mid-level carpet, it feels very nice. When you have to make a decision about how much you can spend and the plushness you're gonna get, this is a good feel. It’s very plush, a little luxurious, and I like that. I initially thought that it was a little expensive with Empire and I cancelled the installation. I also did some cross comparison and I couldn't tell if the quality matched up. It's hard to tell when you're comparing because they don't always use the same language, but I got to talk to an Empire person. They called to check on me to see what they could do to get my business back and they brought their price down a bit more with everything.

Purchased & scheduled install of LVP for both of my bathrooms & a hallway. Salesman was very friendly & assured me that I would have a quality, speedy install. Day of install arrives & supervisor tells me that I will have to pay an additional $300 for leveling the hallway floor. The contract I have says that leveler is included. Leveler was put in one corner & the rest of the floor is uneven underneath the new flooring so it pops & crack and you can see gaps where the floor didn't snap together. There are also gaps in the other bathroom floor. The toilet was not reinstalled properly & rocks now. These are only a few of many issues.

I caught Empire Today doing a sale and I had laminate and carpet done in specific rooms recently. The quality is good 'cause I already had the same type of laminate or hardwood in one floor, so they just did another room with the same flooring. I was pleased with that. The carpet was fine as well. What I was told I was gonna get was exactly what was received. Also, the installers were professionals. They were here on time and they did above what I expected them to do.

I had laminate put in two bedrooms. Empire Today did it a couple of weeks ago. I looked around before purchasing from them. We thought it was simpler for them to come here and show me. A couple places needed you to pay upfront, and I was not gonna pay upfront until I’ve seen and had my products. I really love my new flooring installed by Empire. The installers were wonderful guys.

The sales manager contacted us after we asked the installation team to get involved. He explained what had actually happened so it made sense and we're moving on. We still won't be back, we don't trust the way they train sales on how to resolve issues because of this.

My carpet was installed a month ago and it worked well for what I was looking for. I also looked at other brands and Empire Today was comparable. They were able to do it sooner and the quality was the same to me. Even though there was price difference of a few hundred dollars for the carpet and installation, it didn’t make a big enough difference to go with the other company. Empire Today did awesome.

I am so disappointed and beyond frustrated. We placed our order for a carpet install new version 7 weeks ago. We could have had it installed the next week, but we are remodeling and I wanted to coordinate with construction, so we scheduled further out. Two days prior to our scheduled installation date, we received a phone call stating the carpet was out of stock and would not be IN stock for another week. Mind you, putting carpet in can take a lot of prep work, but we had not moved the big stuff yet so ok, no problem we can wait another week.

I had carpeting and laminate flooring put in. The carpeting is in the family room while the kitchen, dining and living room, and hallways have the laminate floors. Empire Today did an absolutely beautiful job on it. In fact, the two gentlemen that put the laminate floor went above and beyond. They were very good. I'm very happy with the job. At first, I looked at Lumber Liquidators and a couple of other places. Adam from Empire Today came out to the house and he was very good. I had tile flooring in here, and we thought we could put the laminate right over it, but the gentleman said, “It’s not gonna lay right. It’ll cost you a little bit more, but I would advise you to take the tile floor off and just put the laminate down.” I'm so glad that he recommended that because it looks nice. I've had a lot of compliments on it.

We've used Empire in the past and it's been a good product so we continued on with them. We had purchased bamboo hardwood floors from the entryway through the kitchen and the family room but they no longer carry it or anything like it. That kind of messed up our plan so we went ahead and got a replacement of carpet for the dining room. I found out that Empire don’t have the floorings for a long period of time. The different carpets I’ve picked out were no longer carried. That was kind of frustrating. But the representative was really good to work with me to find something else. The customer service was excellent and the carpet installers were fine.

I found that the young lady who came and showed us everything was very nice. I liked the price too. It was within the target price I had in mind, but the young lady had to come out twice, which I apologized for. I usually don't have anyone come to my home to do anything unless I plan on spending money, but my husband was not a believer, so we didn't buy it at the time. My husband had to be convinced and then the young lady gladly came again.

I was able to get someone from Empire here the same day that I was looking. The sales rep came out that evening and he had all the samples with him. It worked out perfectly. We had some carpet put on our stairs and we had the plank laminate done on the rest of the floors. The installers were awesome and they were very skilled, like what they did with the trim. They lined the trim with the 3-1/4-inch rounds. We were really happy with the job they did. Also, the laminate is totally smooth. It's really easy to sweep and keep clean.

I've been using Empire Today and their customer service seemed good to me. They always take care of everything I need. I got a gray carpet, which is the same thing I got the last time and everything was great. The both times I have done, it's fabulous.

I had rugs installed in two bedrooms of my home. I am wishing that I have been able to get all the rugs done but right now, I have too much stuff in the house - furniture and things that I purchased. I'm trying to get rid of stuff and I'll call Empire back to do my downstairs rug. I explained that to their rep, Dave, who was excellent. Their installers were very nice and courteous as well. The only thing is I went out and bought the little booties for the feet because they didn’t let me know whether they would have them or not. Other than that, I had a very good experience.

Empire had a wide variety of choices. They have the products I wanted. I had hardwood floor and carpet installed all throughout the house. Their install crew was phenomenal. They were really professional and nice. It was quick. It was done well and professionally.

Absolutely ridiculous at every step of the process. The salesman was nice and lead us to believe we were getting a good deal by taking a “middle of the road” (his words) product that they had in overstock. Turns out, we were sold utter junk carpet that is so thin you can feel the nails they use to tack it down THROUGH THE CARPET! When I called to ask what could be done, I was told by a very rude person that someone would come to tack the nails down by that’s it. Nothing for my inconvenience or to compensate for the fact that more strangers would need to be coming into my home during covid. I posted on Twitter about my experience and was told someone would reach out. No one did.

I'd had other work done by Empire so my first thought was to go with them to have all my upstairs carpeted. I was gonna get a hardwood upstairs initially but when the floors were uncovered, I realized I already had hardwood under there. I didn’t wanna replace it and I didn't wanna put more wood on top of the wood. I got the carpet. It’s thick and comfortable. It feels good. The color works for us and the texture is good for us. But my experience was sort of rough in the beginning. The job wasn't done the way it should have been done. I was dissatisfied and complained and they came and redid the whole job without any hassle. I liked that. Now, I'm pleased with the results.