Empire Today Reviews

We had the basement waterproofed and wanted to get some type of flooring down there. I originally thought we would want tile but when the salesperson came out here, he recommended indoor/outdoor carpet. So we went with his recommendation and we love it. The installation was super fast and they followed up with me. They gave me an install date, which was not even a week later. Then they came out and put it in, and it was easy. All in all, what I thought we were going to get was not what we got, but I would tell others to trust them because they understand what products would work and what wouldn't. Our salesperson, Aristotle, was so good and I got his phone number because I was going to recommend him.

I had a really good sales rep. I did have trouble with the initial install. But the team that installed it did a wonderful job. I did get mine installed around the holiday so it got a little stressful. But once they were here, it was fine. Empire was like somebody I've always known about. It was convenient to purchase from them. It was a very easy experience overall. I love the quality of my hardwood floor.

The carpet upstairs need to be replaced. I went to a couple of places and Empire had a new product that has the padding and carpet together as one piece. I liked their product plus, they got a good reputation here in town. They delayed me a little over a week for the installation but I’d use them again.

Erin came out to show us samples and she was great. We went with the vinyl plank and two guys that came in and did the installation were good too. They got everything done in one day. It was great. I like the flooring. It looks nice.

The installers were great. They had to do the installation in two days and it was wonderful. I had a little problem with the callback, but their rep took care of that really quickly. It worked out well and I was very pleased.

I had my kitchen floor redone in vinyl planking. Working with Empire was very simple and easy. The installation guy came in and did his job. It was done professionally and quickly. Overall, Empire was very simple to utilize. They have friendly sales and installation teams. There were no hitches.

We hired Empire Today to install vinyl flooring in the bathrooms because of the way it stands up to water. The salesman gave us a quote and we had the flooring installed and it looked great. But within a few weeks the quarter round started to warp and pull away from the walls. After a few months it really started to look terrible and we called Empire and they sent some installers out to install new floors. They came into the bathrooms and inspected the damage and went outside and called their customer service department.

We did carpets with Empire about 10 years ago and then we did carpets upstairs this time around. The installers were right on time and they finished the same day. Empire was easy to work with.

I got the laminate flooring from Empire Today and I'm still trying to get ahold of somebody in reference to the fact that I have scratches in it. I also had a hard time with the installers. When I talked to three different people, they kept telling me that they'd have somebody out to contact me and that was as far as I got. I dealt with Empire years and years ago, and everything was fine. This time, I had nothing but harassment. Everything was a big hassle and I was back and forth on the phone with the installers. They wanted to do this, they had to rip up that, they wanted to charge me all this money, and I wasn't very happy. They never sent the bill to the correct address either and I ended up having to call them. And I paid my order in full, because I don't want to deal with them anymore.

When the salesperson originally came for the appointment, he was a nice guy. I selected the luxury vinyl plank over the tile and he told me that they could do that flooring. But when the installers got here, all of them said, “No. That's impossible. We can't do that.” So then I talked to the manager and he said, “Well, I'm gonna review and see if there's any price differences.” I already purchased a lot of wood to put down over the tile as he told me that I would need to have. So I had some piles of wood that they brought that I wasn't gonna be able to use. I told him, “Well, I don't think it should be any more than the original quote because they can take those back.” So we came to an agreement.

Zack, the sales consultant, did an excellent job. He came prepared with different colors and different options. He did a good job in that. Seeing is believing. We decided that we were going to take the wall to wall carpeting out of our loft and bedroom area upstairs and a guest bedroom downstairs. So that was what the installers did. They replaced it with laminate. I tried to match as closely as possible to the rest of the laminate that was engineered hardwood that was already in place. They did as well as could be expected because the house is 16 years old. But they weren't clear on the final price. It was different from what I had been quoted so, I had to get on the phone with the salesperson. English is not the chief installer’s first language so that was a little difficult. Also, I had to pay upfront before the work was completed and that bothered me. That was the first time I've ever had that experience. But the guys did a great job.

The salesman was great. He knew his stuff. He really was very helpful in explaining things and the different choices and how things hold up. But the install was not what I expected. I was told it was gonna take about five hours to do the job. The installers came at 1:00, and they did not leave until 12:30 at night. But the end result was great.

Jody, the woman I dealt with during the purchase, was nice. During the installation, the guys showed up and put the laminate floors in, and it went well. If Empire can make the floor cheaper, I would love that.

I had linoleum installed in our laundry room and carpet in our dining room. There was a little bit of issue with billing on the installation. It ended up becoming a bigger deal down the road. But the installation process was good. I was pleased with it. I'd use Empire again from that perspective. Pricing was really good. We're in the process of selling our home and we're looking for very inexpensive updates, and Empire had the best prices.

Empire had the best product and they could meet our price that we were looking to spend. We got carpet for the main floor, stairs and upstairs common area. The installers finished in a day. Our hot water tank broke the morning they were coming. So, I had a guy bringing a new hot water tank in. They made sure that they accommodated him coming in the house to fix it and get the old one out. So, the installers were awesome. We will be doing our bedrooms here probably in the next year or two, and we will definitely call Empire again. The quality is there, which is the main thing for me. Then, I like the friendly staff that works with you and does their best to try to get the price you want.

I used Empire about 20 years ago for a carpet in my grandmother's house and we had a good experience then, so we went with them again. I got carpet for my upstairs. Everything was fine. The only thing is it was raining on the scheduled day of installation, and they wouldn't do it because they couldn't cut the carpet outside, which I thought was odd. So, we had to reschedule. Other than that, I like the quality of the product. It's good. We're happy with it.

We contacted customer service after we noticed some bubbling in our carpet that was installed Sept 2020. Initially, they were responsive to our request and asked that we submit pictures of the area. We supplied them with photos and were contacted the next day with their decision. Since our installation warranty was only good for 1 year, they were going to charge us for the price of the stretching. When asked if they normally see bubbling after 16 months, they replied 'no'. This left us to believe that this was outside of the norm yet they were still not willing to offer correction of the problem without charging us. In addition, while discussing our dissatisfaction with their decision, their rep hung up on me twice. After the second time, I called back and requested to speak to the manager. He was much more apologetic, however stuck to his guns on the resolution. We will never recommend or use Empire ever again.

The sales rep and installation team were all great. I called Empire and the sales rep came out on a Saturday and then we were installing on Monday. It went fast. It was perfect timing, especially with the crazy COVID and the holiday. Overall, they did great work, from the sales rep to the installation to the cleanup. Everyone was polite and courteous, and it was nice. I like the vinyl planking and I love its color.

Empire did a great job. With them, we could get the job done soon. One thing that I regret is not going with the other products because I suspect that they had better padding available or a better price.

They did a really good job with the installation, but there were some things that happened that I didn't understand and I had to call them. The guy that I thought was gonna be the leader left with no word, not telling me that he was leaving and why or if he was coming back. Then they left a young guy there all by himself. They did not speak English and then about 5:00, someone else showed up who spoke very little English, and they finished up the flooring. So poor communication was one of the biggest things because I couldn't understand them.

Empire Today had a sale so I reached out to them, and they came and did the estimate. They were cheaper than the people I had an account with. It was an easier process than I thought it would be. And Empire allowed me to pick my timeframe. So, I chose what day I wanted it done. And they were able to get it done in one day, which was awesome. It just took a few hours. I recommended Empire to my dad. He got his carpet done too.

When we reached out, everybody was accommodating. The sales guy was great. We pretty much knew what we wanted, so there wasn’t a whole lot into it. He just provided us with samples and we chose what we liked. Everything was pretty smooth. The laminate flooring was installed in two days. We liked the work. Everything was pretty decent.

Empire Today did one room and they did it very efficiently. They were friendly and very good. We like it. However, we had a little difficulty with the salesperson. We needed to change the carpet. He said he would be there, but he was two hours late and he had some excuse. Once he was gonna be there and he didn't show up, I called him and he said, "Oh, I'm over here and--" that kind of thing. It was kind of a hassle when we needed to change it. But he was nice when he was there. I would recommend Empire.

I had plank kitchen flooring done. It was fine except for one thing. I was getting carpeting too. They took off the carpet and saw that I had a nice hardwood floor underneath, and I decided to cancel the carpeting. But there are a few things I was not pleased with with Empire Today, which would not make me use them again. One, customer service was not up to par. I was on the phone forever to try to get a person to answer a question. The second thing was I never got a listing of what actually showed how much anything was, and I had disputed a bill I received. But today, somebody helped me with that. And I started paying for the kitchen floor, which I wanted to know exactly the breakdown. So they told me, and I was happy with that.

Empire Today turned around within a week. The rep came on Monday, and I had everything installed on Saturday. I did the sheet vinyl. I love it. It's a good product. And it's easy to clean. Empire Today did an excellent job.

I had carpeting installed in the living room, dining room, and stairwell. The guy pulled up. He rang the doorbell. We went out to the carpet. We confirmed that that was in fact the carpet that I had signed for. We confirmed that the remaining balance was correct. And I was to call in for the remaining balance before they started their installation. And they brought it in. They moved the furniture and started installing. It was between three and four hours. Everything went fairly smooth. The quality of the installation, on a scale of 1 to 10, was 9.5, only because there were a few hiccups with the vents. At one point, the guy covered the vents. I was walking around every now and then, making sure everything looked good. And I figured out that he had covered the vent and an extra vent. So that was strange to me that I had to tell him. Surely, he fixed it.

I had carpet installed in two spare bedrooms and the cost was on the higher half, but the quality was good. It's met every expectation I've had.

I used Empire before, and now, I had some carpet installed by them as well. The process went pretty quick so that was good.

The carpet is good and easy to clean. There were just some areas that make a crunching noise and it was coming from the padding. I contacted Empire about it and I was waiting for them to call back. It’s been over a couple of months now. Other than that, they were great.

On December 4, a sales representative from Empire Today came out to give us a quote on replacing our carpet with laminate flooring. We paid a large sum of money, equal to about 50% of the entire quoted price. We were wary of starting this project close to the holidays, but we were told it would be a one-day completion and guaranteed complete before Christmas. On the 15th, the installers showed up 4 hours late and made us pay 100% upfront before they would even unload any materials from the van, which is in violation of our contract, which states that the work would be “substantially complete” before we would pay the remaining balance and that we would owe no more than 30% upfront. I should have seen this as a red flag right away, but I didn’t know any better and was basically interrogated into paying in full; they said it was “company policy” and that “everyone does it,” so we (regretfully) complied.

We met with the sales guy. We wrote him a check and then scheduled to have the installation done about two and a half weeks later. The crew got there the first day and it was an unfortunate incident that the son of one of the young men that was installing got hurt at daycare so they had to leave. Empire sent extra people in to catch up and I approved it. The installation appeared to be done right. They put the furniture back. However, when I went in, there was a three-foot gouge in the middle of my bedroom and there was another very noticeable seam upstairs in my son's room. They came back out, but even after they measured when they showed up, they didn't have enough carpet to do the job so they would have to come back again.

Empire did a very good job of explaining the difference of the floors and they set me up for what I wanted. I got hardwood looking floors and carpet from them. They did a good job on the installation also.

We just got carpeting done in two rooms and a hallway. The installation was not so good because there was a delay. The crew didn't bring what was needed to level the floors out the first time around. There was a logistical mess up so the crew had to go back, get the stuff, and reschedule us. They resolved that quickly but that was a day or two out. Empire should iron out those logistical things and make sure they do it right the first time. There should be proper communications with the installers. Also, there was a language barrier with the installers, which was not convenient.

Empire Today was very professional and got the job done in a very timely manner. They came and took up the old flooring. Once they did that, they started on laying the floor down. They cleaned up and removed everything that was taken up and everything that they used. I was pleased. I like the cuts that they made all the way up to the corners and the quarter round back on it and up to the staircase. I would recommend them.

We're in Lexington now where we just bought a home and the first thing I did was look for Empire. The carpet needed to be replaced and Empire was amazing. This is the third time we used Empire. Our sales guy was nice and really funny. As we were moving in, he said they couldn't come but I said they had to, to get the carpet down and we would just have to make it work. So, I had a huge Allied semi truck parked upfront and they were coming in the front door. I had carpet people cutting carpet and coming in the garage door.

I got a nice gray pearl laminate that's like wood from Empire Today. It was so easy to have it installed. They came to my house, showed me samples, and gave me an estimate. And within two weeks, they had me scheduled and installed the new flooring. I'm really happy with the finished product.

Ordered flooring for 2 rooms (carpet). 2 weeks later they showed up to demo my tile (Note! I was having carpet removed from two rooms and replaced). 10 more days and 3 missed appointments an installer that appeared to be from a street corner arrived with about 1/2 enough carpet for the job. 4 days later the same guy arrived with enough product. Drove through my landscaping with tire spinning and left black marks on driveway. After working all day he left the premise atrocious with little cleanup. Many calls and written complaints and no returned communication. Very subpar vendor and I recommend that one seek services from anyone else as this is not the route you want to go.

I chose to go to with Empire because I didn't want to pay cash for the laminate flooring that was to be put in two bedrooms. I wanted to put a finance on my purchase and try to build my credit. My sales rep was on top of his game. When the installers first came, I was at a funeral. The second time someone came, it was Christmas Eve. He did what he had to do, cleaned up, and got out of there. The quality of work was great. I have two more rooms I want Empire to do. Go with them. They are really reasonable and they get the job done.

We're very pleased with the vinyl flooring. But there was a problem with the installation. The first time, I had to take off work because the installers wanted me to be there, but they called and canceled a few days before. During the second time, I had to end up taking off work again and when they came, they called that morning and said they were about an hour and a half away. But I waited three hours. When I hadn't heard anything, I called the number back and there was no voicemail had been set up on that phone. I finally got in touch with the rep that I bought the flooring from and he tried to get in touch with them. They eventually called back and he said, "Did you call me?" I asked, "Is this from Empire?" He said, "Yes." He said he was sorry, but he didn't realize that there were two places they had to go and I was actually the second place. But nobody called me. So I sat around all day waiting for that.

When I reached out to Empire, it was decent. The installation took one day.

The sales rep was great. He was very thorough. He seemed very knowledgeable. The installation crew was great at first, and then not so much. We had the contract written up. We were told what was in the contract, and we were told that baseboard and quarter round was included in the contract. But it turned out that the quarter round was included, but not the baseboard. When the installation crew came, they had the quarter round, but they did not have the baseboard. So then, they partially installed the quarter round and said that they would have to be back for the baseboard. They came back with the baseboard. For what they didn't install, they forgot the quarter round on the second installation, so they had to come back for a third trip. It was very poor planning. Somebody dropped the ball at the warehouse and didn't make a note. It was frustrating that we had to schedule three appointments for one install.

Empire has been around for a long time and is a reputable company. We purchased a luxury vinyl plank (LVP) from them and that was great. The LVP was installed in our hallways, entryway, living room, dining room, and family room. The crew that came out, Saul and his two other guys, was amazing. Everything was perfect. We're really happy with the results and how everything went.

We purchased the laminate floor for our living room from Empire Today. Installation was great. The guys did a really good job. I was very satisfied with the installers. However, I wasn't impressed with the salesman at all. He only brought in a couple of samples. We had to keep asking for more.

The experience was good. Our biggest issue was the installers. Either they didn't read the expectations or they weren't given a clear understanding of what they were to be doing. Some guys showed up and like, “I didn’t know I was doing the floor too.” It was a setback. The flooring guys did the wood floor and they did awesome. The tile guy showed up and he didn't know that he was supposed to be doing anything but he got things done just like he needed to.

We've worked with Empire for years. They're okay. They don't waste any time. They come in, do their job and they're out. Then if there's something wrong, I just tell them what's wrong. They'll send somebody out. They'll take pictures, come back in and repair what's wrong, and explain to me what caused the problem. Quality is good, too. My upstairs floor is great. It's holding up with what they said it would do. The installers do fine, too. If they have a Hispanic crew, there's always a couple of people who speak English fluently and I understand what it is they're saying and what they're trying to do.

Empire Today!! This is a TRUE story, experience by my family and I because we contracted with Empire Today; and if made into a film would be classified as "A living nightmare"/An horror story. (Get comfy, get popcorn, it's lengthy.) This whole ordeal has cause us Undue stress, pain/suffering, hardship and damages to our home. Buyer Beware: They advertising 1/2 off sale, but be careful this is NOT 1/2 off Re: Quality of work- like we got.

Empire did great work the previous time. But I had some issues the second time 'round. I got a hold of the scheduler immediately and she dispatched a salesperson who came the next day. They were great. But when the techs installed the carpet, they brushed up against my light gray walls and the paint got messed up. So, I had to have somebody repaint my walls after Empire redid my flooring. The gentlemen said it was their blue jeans rubbing up against my walls which made them get discolored. But Empire is taking care of it and reimbursing me $250 'cause I had to come out of pocket for the painter.

What should have been a quick, TWO appointment process, turned into a month-long, SEVEN appointment process. After basically trapping me into working with them by overpromising, I was offered a discount of less than 4% for all the inconveniences. The ONLY reason I chose Empire was because I was in a pinch and needed carpet ASAP. It was the only thing holding me up from moving into my house and I didn’t want to extend my lease for another month. I shopped around and all other places said it would take them 3 to 5 weeks, which is reasonable considering the state of the world right now. I know that supplies are low and every place is understaffed, so I didn’t expect Empire to still be offering next-day installation. However, I called their customer service to see what their lead time was. They confirmed that they were still offering next-day installation, so I scheduled an at-home estimate.

The agent was knowledgeable and the installation of the laminate went well. Empire is a reputable company but whoever dispatches the work doesn't know the territory. For the carpet, it was scheduled for one day and Empire screwed up. The installer was coming from 50 miles out to do the second installation. I used to be a dispatcher, and they're really wasting a lot of time, energy, and gas just to try to get to the second consumer. I was dissatisfied with the way that everything was done.

I did laminate flooring and carpeting. It's 25% less money-wise towards the entire job and the installation was expertly done. The rep got us through the purchase and what would be the best aspect of the flooring needed for the steps so that we wouldn't slip and fall down. I like not having to clean carpeting continuously with the pets I have. I had my son come over after I had this done and he was amazed. He did his own flooring and he said what we had was much better than what he had purchased.

Empire's sales guy was really nice and he showed me a lot of samples. But I was a little upset when it came to the point when he put the job in since he didn’t let the installers know exactly what was going to be needed. So unfortunately, when the installers came out the first time, they didn't have the proper tools they needed. And they didn't have the transition piece between the carpet and the woods. So they had to come back at another time. When it got put in, they did a good job and it all worked out. Overall, I was happy with Empire.

I moved into an apartment that had old carpeting. I didn't like carpeting, so I wanted to put some flooring in. My sister was already in the building and she had just gotten some plank vinyl installed by Empire. Also, I had used them in the past for carpeting so I used them again. I initially contacted the salesperson that my sister had and he forgot to show up on time so I just called the office and they sent me someone else who was very good.

Worked with Empire Today on my floor install. To start, the salesperson did not fully explain the financing and I thought the entire job would be financed, only about a third of the job went through financing. When I asked about it, the salesperson said not to worry, everything would be fine. It wasn't and I had to pay for the job out of pocket. Second, the salesperson screwed up on my order. The install team had the wrong carpet pad and not enough material. This was discovered AFTER they ripped up my old carpet. I was told I needed to wait another 2 days before they could finish. On the third day, I was told that they could not complete the install due to a medical emergency

Trying to schedule an installation was impossible. After a ton of calls that they never answer by having you leave a voicemail that they do not call back I had to call the set up a sales call.. that they answer. Made another appointment to install and again a no show. Canceled order and going with national flooring.

I used Empire in the past and timewise, they were able to do the installation faster than other places where I got estimates. So, I hired them when I recently had carpet installed. We got a lower quality because we're selling the house but it's still nice. Empire's reps did a great job and they were very professional.

I had laminate flooring installed in a family room. Empire had done some other work for us in the past and we hired them again for this one. The sales rep was on time and she explained everything well. For the installation, there were two people and they also showed up on time. It took about four hours and their work was very good. The flooring is easy to clean and I’m satisfied.

I got the laminate flooring from Empire Today and I love it. I've got it through the kitchen, dining room, and living room. The installers were quick, professional, nice, and polite. But we ran into one problem. They had to cut out on the bottom to make the planks go underneath the woodwork and one of them hit a wire, then we lost power for a while. But it's an old house and my husband came from work and he tied off the electrical thing. So nobody got electrocuted. Now, we’re without a ceiling light in the living room but my husband has to fix that. All in all, I'm pretty satisfied with Empire Today.

I had carpeting installed and it's of good quality. I decided to do the back end of the house and the salesperson was just as professional the second time around as he was the first. Empire was professional and they lived up to my expectations. I'm really happy with the product.

I've done business with Empire 15 years ago then recently, I decided to buy vinyl flooring from them. I like the quality except the quarter round that they put down, was nothing but cardboard. The installer also had to come back since they sent white and my trim is colored. But he did a good job. He was friendly and I was satisfied with it.

The rep was very knowledgeable and he answered all my questions. He was very professional. I had carpet installed and the quality of the work was excellent. The carpet is very nice and I love it. I like the color and I'm really enjoying it.

Everything was great with Empire Today. We got carpet from them which we had installed in the basement and the quality is 100%.

The installation crew handled themselves well. We had a problem but I talked to Empire and they solved it. The thing that was wrong was that the guy took the measurements and where they use the automatic equipment, it's pretty easy to take them. When they came out with the carpet, they were short a 6 foot wide by 12 foot piece. But they came out two days later and brought the rest and did it. It looks fine and I'm happy. It was inconvenient but those things happen. Overall, I was satisfied.

I got carpet from Empire Today and I'm very satisfied with its quality. Their sales rep was good and their installers were great. I’d use them again if I need more carpet.

We wanted something that was going to last us quite a long time that would look really nice. I asked a handful of coworkers, a couple of which who live in the area, who have dealt with some other companies around the area of Marengo, and a couple of other coworkers had really highly recommended Empire. So we did our research as far as pricing and what kind of products would be available to us. Given the supply chain shortages with some of the other smaller companies, Empire had pretty well what we wanted for about as reasonable of a price as we were going to get anywhere else.

The reps answered any questions that we had. We liked the flooring we chose. The installers were very friendly and they worked rapidly. They made sure everything was to our liking. The only thing I wish they would have was that instead of the white molding, it should have been a more grayish color.

In March of 2021, I had laminate and carpet installed in my home. Laminate install went well, but when time came for the carpet, 1st time they came they didn’t have enough carpet! The main floor and basement were what I was having done, but they didn’t bring the carpet for the basement. Then the 2nd time they came out, the first guy measured wrong and they didn’t have enough carpet for the main floor! So they had to come out a 3rd time! Then I started noticing bubbling on the laminate in the kitchen! Apparently the sales man who came out failed to mention that the laminate I picked out shouldn’t be used in the kitchen, so that voided the warranty.

We had a rainy Monday, which was when the installers said they were coming, at 8 o'clock. So, we were ready for them. What I object to most is I called customer service at least twice to find out if the installers could install it in the rain and they said yes. They lied and we couldn't get ahold of anybody on Monday. But when the guys came at 3 o'clock to say they couldn't do it, they came at 8 o'clock Tuesday morning and were fantastic. We wasted a whole day but it wasn’t their fault. They were excellent. They came with samples and it was a very good visit. I'm more than satisfied with the installers but I do not like customer service. They did not keep me apprised of what was happening. I would recommend Empire Today but people should be firm with customer service.

I wanted to match the flooring that I had done in 2017 with Empire Today. I was disappointed that when I called them and told them that, they assured me that they had that flooring but when the representative got here, he said they haven't had that flooring in a long time. Working through finding another floor that was a similar match to what I had in my other room was a little bit of a challenge. That was where I felt like I was being pressured. I felt as if, if I had said no, I would have been pushed. There was a little bit of contention at the end there, but it worked out fine. What was nice about it was it happened really fast once I completed the transaction of picking out the flooring. I am happy with the floor. It ended up being a good match. I'm happy with the installation too. At the end, it was a good experience.

We did carpet on the stairs with Empire Today and it's great. It helped the house sell so, we're packing and getting ready to go. We liked the speed of the install and everybody was terrific. The sales rep was very outgoing ad he knew his stuff. He listened to what I wanted and brought in samples right away that met exactly what I was looking for. Then, the installers were knowledgeable and super conscientious about how they treated the house. I'd use them again.

We had Empire Today install engineered hardwood floors in the kitchen, family room, extra room, laundry room and bathroom. It was in the whole lower level of my home. We were more than pleased with the representative and the workers that came out here. They were fast, efficient, and very good at what they did. I like that the flooring is new. It looks nice and it is very durable for our dog.

Empire Today's sales rep seemed to get upset when I didn't want sign the contract immediately. But the people on the phone were fine and the ones on the other end of the emails were really nice. I also couldn't believe that the two guys who came in would do the installation, but they did it. It was crazy. So far, I am starting to see some spots where there's a line on the seams that won't go away, but other than that, I love the carpet.

The initial sales guy was great. I had to reschedule but there was no problem with that. The quality of the work done wasn't great and there were a few issues that I thought were a little sloppy, but it was okay. My biggest issue was that when we placed our initial order for flooring in our master bath, we decided that we also wanted to put flooring in the adjacent walk-in closet. So I called and they set an appointment for a sales rep to come out and see me. The morning of the day he was supposed to arrive, he texted me saying that he was actually running early.

I wanted to have vinyl flooring put in the main living room including the little foyer, kitchen, dining area, and laundry room. Empire made three different appointments and the problem was the installer had trouble with his van. I had to call each day to ask if I was on schedule. They would say yes but they wouldn't show up. In the third instance, I told Empire to cancel my order. A manager called me back that same day and he found another installer. They came out when they said they would and they finished the job when they said they would. They were excellent. I had a positive experience and I was very happy with Empire. They resolved the issue in a timely manner. I'm also very pleased with the flooring.

I had rugs installed in three rooms by Empire. The installation was great. I greatly appreciated the professionalism and the speediness of the installation. Those guys were great. I thought it was gonna be a lot longer. They were in and out of there in two to three hours. The only thing I have a problem with now, the carpet seems to be coming up on the seams. They told me that if I have any problems to call them and they'll send somebody out. But it was good quality. We're enjoying it.

Everything went well with Empire. It was a very quick estimate process, and the crews came in and were fairly quick as well. The rate was a good one from what you get in return.

The quality of Empire Today's product was really nice, and the person that came out to install it did really well. The only issue that I had was with the customer service every time I called in. I called in quite a few times and they never understood what I was talking about. We were trying to get the haul-away fee taken off because we had disposed of the old carpet. That never got taken care of. Then when the install guy came out, the carpet was originally measured wrong. So, we had to wait another day for the carpet to be installed. They were able to get that out really fast but every time I called the customer service line to chat with them about it, they didn't seem like they wanted to be on the phone. We tried to talk to them about the haul-away fee, but we ended up just leaving it.

The gentleman who came was nice. He gave me a slight military discount, which is appreciated. The installer did a nice clean job so I was happy with it. Where I had broken tiles, he cut the strips that were supposed to go in between the middle and they're ready to be applied once I picked a couple of ceramic tiles that are to be applied. The floors look fine.

I had a rep Josh come out the second week of October for an estimate, I am a new home owner and was looking to have the floors redone in my entire home. Josh walked me thru the steps, showed me material, set up a payment plan and gave me some available dates. After seeing this company on commercials and the web, I assumed this was a good and trustworthy company. I was set up with 2 appointments because according to the salesperson, this job was so big he wanted to make sure it got completed. First date of installation was set up for 10/20/21.

The in-home sales rep who came out was great. He was masked and everything, too, which was important to me because my husband was going through cancer treatments. We had a great rapport. He was upfront, honest, and wasn't trying to upsell or downsell anything. I told him about my kids and the pets and we worked to see what the best product was for me. There were too many choices. At one point, we had six choices on the table and I had to whittle down between two. But the quality was great.

The Empire salesperson was very good. The man who installed the flooring was also amazing. When the guy came, I was worried because it was just him. And that was a lot of carpet to put down. The man was unbelievable. He stayed till the very end, put it all up and did a great job. It was a very easy and great experience.

My rep was great. I told her what I was looking for and she picked out some things. I had four different samples and those came in different colors. It wasn't exactly what I was looking for but it worked out fine. I would have liked a few more samples to look at. Other than that, the installers did a good job. They moved furniture, cleaned up and left everything in place. We had to do our setting up afterwards of things that they didn't move but they were really thorough. It took all day ‘cause it was a big job. But they did it. The cost of Empire's carpet was less and the quality seems really good. It's easy to vacuum. So, I'm happy with it.

I had laminate and carpet installed and the reps were great. The installation went very smoothly. We ran into a plumbing problem but got it handled and the flooring went in on schedule and it was all done in a day. I love my new flooring and I would recommend Empire Today.

The rep was very nice. The techs installed all the planking in one day in the entire house. The next day, they did the carpet and they were very fast and clean. They did a great job. I love the new flooring.

The salesman John, and his manager (Grand Prairie Texas) admitted to not placing a change order for the color of the carpet per my request, The wrong color carpet was installed and now they are not willing to do what is right. They made the error but it is my fault. Worst experience ever!!

The rep was a very nice man. A man and his wife did the entire installation together. They had to move one dresser and everything was left perfect. I had padding, tackless strip, and new carpet put in. They did an exceptionally good job. The cost of Empire was higher but the quality was much better.

The product is great. The edges just need to be tightened a little bit. But my experience with their customer service was perfect.

Empire's sales rep was very pleasant and their installers were very attentive. I was really pleased with them. But I was replacing my carpet and I had to wait a long while. On the first delivery date that they had, they waited like the day before to call me and tell me they wouldn't be able to come because they didn't put the carpet in the truck. I had to wait for a couple of weeks before I got the second appointment. That was when they had this storm and they said that the warehouse was flooded. Then, there was another cancellation when they were supposed to come. I was really upset. But they finally came and brought the carpet. Now that it's installed, I love it. I recommended to my friends that Empire was good, even though I had a little problem.

The quality of the hardwood floors we had installed seems fine. But there’s a claim against the installation already for the installers to come back and caulk my fireplace and staple some trim.

I had carpeting installed by Empire. I'm happy with the quality, so far. They did a really good job. They worked really hard, did everything that they said they would and showed up when they said they would.

The cost of carpet was a little lower with Empire. I had a positive experience with the rep. Everything was as planned, on time, professional, friendly or pleasant. The quality of work was fantastic. I'm happy with Empire. I recommend you use them.

​I sent the sales rep a text. I had some questions or concerns about the installation after it was finished. But he didn't bother to respond, which I find insulting. Once it got installed, he knew he was gonna get paid, so he probably thought he didn’t have to respond. Empire also needs to improve their customer service because it’s in the toilet. They keep people on hold for long periods of time. When I called to ask some questions, the person couldn't answer them. I had a complaint about the installation beforehand and she couldn't address them. She just wasn't very helpful. But the quality of the luxury vinyl was excellent. I will recommend Empire because the installation was good.

Our installation experience was not pleasant. There were two guys and one of them was weird. He just acted oddly and laid around on the floor. There is also one place where the seam wasn't done very well. But I like the carpet a lot.

The installers were incredible and the carpet is wonderful. Our lower level is all cement and the carpet is extremely plush.

I was happy with the service from Empire Today. I had laminate flooring installed in a bathroom and they got it done in a day. It was just a simple floor in the bathroom, so it was good. Also, the cost and quality were competitive.

I researched several brands but Empire was the easiest. They came out right away and gave us a quote quickly. We needed it done fast and they could do it. We signed the paperwork on a Monday and they started on Thursday. The guys who installed were also phenomenal.

The sales rep was good and knowledgeable. He knew about the carpet and the flooring. I had vinyl flooring and a carpet installed and the installation went smooth. They did it quick. Also, the quality is good. I like it.

I had carpet installed in the two bedrooms and the living room, and the vinyl in the kitchen and dining room. I like the couple of young men that Empire Today sent to install it. They were quite knowledgeable. The young man was capable of doing the two bedrooms and the landing between the two bedrooms with no seams. He was incredibly smart and thinking way ahead as they went along. I watched him and said that this was going to be something to watch. He carried the carpet in in one chunk on his back because he rolled it up, and he was a little guy. He got underneath it and shook it up so he got it up high on his shoulders. He carried it right in there, set it down in the one bedroom, did the unfolding of it as he had it folded and it went right into the other bedroom. The quality was very good. I give Empire Today a thumbs up.

The lady from Empire Today that came was knowledgeable, friendly and very patient with us. The install team came in and introduced themselves, and they did a very good job installing our vinyl planks.

The installation was scheduled where I want it to be scheduled. It worked out very well. They were very quick. I'm very happy with the service provided by the techs. It was very good. I really like my flooring. I had a better experience than with Home Depot. Go try Empire Today.

The sales rep didn't try to hard sell us or anything. He gave us a price and I didn't like that so we bartered and got a better price. We love the product so far. We're very happy with their floor and the guys that came out to do it.

Our experience with the Empire rep was very good. We had carpet replaced with laminate for our living room, dining room and steps. The only problem we had was a scheduling issue. The day they were supposed to be there, something didn't get through, so we had to reschedule it. Aside from that, it was fine. We like the flooring very much.

Empire gave me a veteran discount. They offer financing so you don't have to pay for it all up front. The rep was very smart and honest. I didn't get any pushy salesman vibes. The installation was awesome. Seven people showed up on a truck and they told me what they were gonna do. In four hours, they were done. The quality of the product is really good.

I had Empire Today install carpet in my living room. I liked their price. Their sales representative was informative, and their install team showed up on time. They did the job professionally.

Empire Today was timely, well-done and very professional. The sales rep did well. She was fairly new at her job so it took a bit longer than we expected. But everybody has a learning time period, so we were okay with it. We chose laminate flooring and the quality was excellent. It was efficient on our install so we’re happy.

I was very displeased with the sales portion and billing. The salesman sold me a Luan product thinking I might need it because the floors were uneven. Then the price that he gave was a little bit higher than I thought it was gonna be. I was gonna shop around and he said that he couldn't guarantee that the price would still be available if I call him back. I have to sign up to give Empire a deposit and then if I wanna change, they'll refund my deposit. I worked with them before and I knew that they did good work so I went with them. On the day of the installation, the workers explained that the way that the floors were, the Luan wouldn't have helped, so either have a transition between two of the rooms or pay more money and get plywood instead. Thus, they said that I don't need the Luan.

The sales rep went out of town right after he made their sale, so we had follow-up questions we couldn't get answered. But in the end, it all worked out fine. The installation went very well. The group that came to our house was excellent. I had my flooring replaced in the living room, kitchen, and bathroom and had laminate flooring installed. I really like the new flooring.

In the last year, I had carpet installed by Empire in three different rooms. Their latest visit was for my family room. I liked the way the carpet looked better. It's pretty simple. I had fewer choices. It was soft on my feet and it was reasonably priced, too. I did buy other carpet for upstairs at the same time from another company. They installed it poorly and it's twice as expensive. The Empire team that came in and installed was very professional. Overall, Empire did a good job at a reasonable price with the product that I'm happy with.

The crew was nice and respectful. They did a great job and put all the furniture back after they put the carpet in. Also, the quality of the carpet is nice.

Empire installed linoleum wood floor. The only thing was the person that came out and helped me pick the stuff was a little lacking but the installers were amazing. Also, there were a few things that needed touch-up and they came right away. I was hoping the floor would be a little more durable but it's very nice.

Everything was perfect. The fellas who did the installation were terrific and very helpful. If we asked them to do something, they did. We're very happy.

Update——Empire resolved my issue and installed my carpet. The carpet was installed one day late but it was done. The installers worked very hard the day of installation. They worked over 9 hours to cover our large order. I wish we didn’t have to go through the stress of cutting it close to Thanksgiving day, but it was resolved. Much to my disappointment I noticed other people complaining about missed installed dates. I wouldn’t have order from this company if I knew there was an install problem.

The installer was super friendly. He caught a thing that my husband had forgotten to do that was gonna mess up the carpet so he came and talked to me. I love the quality.

Everything went great with Empire when I had carpet installed throughout the upstairs. The pricing was good and I like the quality of the actual rug itself. I would recommend Empire Today to the next person.

They're not people of their words. I ordered on a Wednesday and they said, Oh, Saturday, we'll come and install it.” Nobody came or called. It was really bad customer service. It took a couple of days to get that straightened out and get somebody again. But the carpet came out okay. It looks fine and it met my expectations.

Empire is good at what they do. My old house got carpet the first time then hardwood floors with them They had a better deal and the sales rep was very knowledgeable. I like the hardwood floor more than I like the carpet.

We've used Empire before. We used them recently to have carpet installed on the stairs. We're pleased with the carpet.

Empire's deal was good for me. The installation was perfect and the crew took the whole day to do it. Everything was pleasant. I’m even planning to have another two rooms done. But I want to get us some funds before. During the holidays, friends came over and they like it. So, I'm already telling them about Empire.

I like my flooring. It's good quality. The people that came in and put the flooring down did a good job. The trim work wasn't the best I've seen. But it's okay. However, I'm a little upset that Empire Today advertised half off and 75% off, but of course, they showed me all these pieces of flooring. I would say what I want, they would say, “Oh, well, that's not on sale.” They just charged it to me so I paid full price for my flooring. I wasn’t happy about that. I had flooring in my hallway, kitchen, and both bathrooms, and new carpet on my staircase. The carpet was not on sale, which I understood. But the first original wood work that I had done, no one told me that that wasn't part of the sale. So I said, “Well, this must be really expensive flooring.” And when the second guy came to do my stairs, he said, “No, that's not part of the stuff on sale.” I thought that was crummy. Don't come out here with the idea I would get a half-priced sale, then nevermind.

They were very professional and everything was done properly. I would recommend Empire.

I'm satisfied with the quality of the flooring we got from Empire Today. The installers were great. They're friendly, thorough, professional and courteous.

We had Empire install carpet in two bedrooms and the hallway and there were no problems. Also, the finished product is good.

The salesman brought a pretty expensive option but that was okay because I liked it. It turned out really beautiful so I'm very happy with it. But I just thought later, he only brought two or three things in for me to look at. Other than that, the installers were very precise and I was very happy with them. They did a great job.

We're happy with Empire Today. We were very happy that their sales rep gave us an education that we couldn't get at Home Depot. The installation crew was good, quick, clean and they did a great job.

We've used Empire Today over the years. We've had carpeting installed down the basement. In the last six months, we used them in South Jersey at the beach house to do carpeting. Then we just used them to do a wood look type of flooring in my master bedroom in our other house. I love Empire. They’re a great company. I have had contractors come to put in carpeting for us. It took them two days just to move the furniture, another day to put the carpeting in, and then another day to put the furniture back. These guys from Empire are in and out in a matter of hours and they clean everything up. It's perfect. You might pay a few dollars more, but it's not significant. It's well-worth it.

Empire installed carpet and it was well-priced because they were having a sale on it. The installers did a pretty good job. It's just that my wife had found some staples on the floor that should have been cleaned up. We have a one year old daughter, so that was a little concerning. We also found some cigarette butts in our driveway, which my wife and I weren't happy with. But I know they contract out a lot of their work, so the workers aren't necessarily direct with Empire. There was one thing they had to fix and they promptly came back and remedied the situation. Overall, I would recommend them.

The installers kept themselves quiet, professional and clean. They had finesse and they cleaned up their mess. So far, the quality of the carpet is good. But the sales guy annoyed me a little bit. He quoted carpet for our upstairs and vinyl for the downstairs. And the price, it seemed like he was trying to take advantage. Because I ended up getting the same thing and an equal quality product for third of the price somewhere else. I’m still a bit shocked about what he quoted us.

I liked the agent that came out. He was truthful and everything turned out exactly like he said it would. The installation team was as nice as anybody could ask them to be. They moved everything around and when they left, nothing was laying around. I like the wood a lot because it's easier to maintain. I've got it in the foyer, in my washroom, and in the kitchen. It's held up excellently and I have really been pleased with it. Everybody that's seen my flooring asked me where I got it. They seemed to be satisfied and really impressed with it. They said that if they have to do theirs, they want Empire to do it.

The three people that came in to do our carpet from Empire worked together so well. They knew exactly what their goal was. They got it done very fast. It was less than an hour. They were very professional. They were very careful not to mess up the floor. They immediately vacuumed it. One was going after the other one, making sure everything was clean underneath. They were working together like a machine. Everything was done like they've been doing it forever. They knew exactly what they were doing. They got in, they got out. They did a great job. The carpet is soft. It's really nice and comfy. It's beautiful, and I love the quality.

I liked Empire Today's sales guy. He came out twice. I couldn’t make up my mind. He was super nice. Because I looked at the hardwood floor kind of stuff, and the carpet. I just couldn't choose between the price for the others. I didn't like that they didn't ask me about the colored strip to put down to transition the floors. Other than that, it went really well. I love my carpet.

Empire was good because it was half off. The salesman brought carpet samples and he had a big variety. He explained everything. The installers were friendly. They made an appointment and they called prior to coming that day. They told me exactly when they were going to show up, and showed up almost exactly on time. They did a great job and there was no trash. Also, they left me a huge roll of extra carpet and said, “Well, you purchased this, this is yours.” Everything went well with the installation and nothing varied with the price. I was greatly satisfied.

I previously used Empire right when the pandemic started and was satisfied with the carpet and work. However, I was just quoted to finish the rest of the house today and was shocked at the price. The total area being quoted is 3 times the downstairs which I was expecting to be 3 times the price. Wrong. The price is 9 times what it was a year and a half ago. 9 times the price! To say I was shocked is an understatement.

The first installation crew was the worst I've ever seen. When we had them, it was one of the worst experiences of our lives. They broke a light, smashed the hell out of the walls and the trim, and everything else. I had to have a lot of that replaced at my cost. I requested to have our guy and told the rep, “Look, I'm never going to use you guys again. I will put you out there forever unless you get me a different crew.” So he got me a different crew. The second installers did a good job. Our carpet is looking good.

I looked at two companies and the quality of the flooring looked comparable, but the price with Empire was less. Also, the guy from Empire knew everything. He had several different types of samples, explained how they would install them, and he answered all of my questions. Then the installation guys arrived on time and they immediately showed me the product. They asked which direction I would want it to go and I told them to go lengthwise from the front door to the back. They installed engineered hardwood flooring, kind of a medium maple color, in the living room and in the office. It's just that I've noticed there's the wood thing that goes around the perimeter and there’s one place where it looks like it’s coming up a tiny bit. But it’s not a big deal and I haven't called Empire yet about it.

The rep brought in samples and I saw one that I liked right away. He was very knowledgeable on what he measured and gave me a price that was very fair. The four fellows got here at 8:00 in the morning and they were done by 1:30. They did our whole basement and the steps, which is about 100 square yards of carpet. They did a wonderful job in not a very long time. The quality is really good for the money. I'm very pleased with what they did and the Berber carpet they put in which is great for heavy traffic areas. I recommend Empire for sure.

I'm very happy with the job. It completed my house. I love it. The saleswoman that came to my house was perfect. She was so professional and understood what I wanted. That's why we found exactly something that looks very close to what I have in the other bedrooms and the den. But I was a little upset because it was my birthday and I had taken off work and Empire said they didn't have enough to do the job. I had already paid in full, which I will never do again.

We got vinyl from Empire for the living room. The person who came to our house was very nice. The installation took very long, but I was very grateful. They were super helpful. I had cancelled the appointment really late at night the night before, and I got some message saying that my appointment was moved to a different day. But then they called, and they said that they were on their way in the morning. I told them that I had cancelled the appointment. They said they had all the things, and that they were ready to come. I explained to them that my house was a mess because I was in the middle of redoing my kitchen flooring. I tiled my kitchen myself. I just had really gross carpets. So, I decided to have that ripped up and taken care of.

They put aluminum as a transition piece, worse look ever. Said the vinyl I selected only came with aluminum. No one told Us this in advance. They glued it down and it lifted in several places and said they could come glue it again. Refused to change it out, inferior product and company who will Not stand behind their product. I was told, "Sorry but we won’t help you." It cost us an additional $200 to fix the problem. Don’t use them. I was told by installer they used a cheap product and that was why we got aluminum.

I had a bad experience with a friend of mine who has a carpet cleaning business and he started installing on the side and it was a nightmare. It dragged on for weeks trying to get it done. I went with Empire and part of the appeal for me was that they're a machine. I picked an initial color of the carpet because I had part of the stairs done by this guy who messed up. Empire tried to carpet match and then came out for the first install. It was the right color, but once the guys got a full sheet and we matched it, it didn't look good. They encouraged me not to do it because they didn't think it would ultimately look good, which was the right decision at the end. I appreciate the fact that they were honest about it and they didn't just throw it in against their better judgment. At the end of the day, I wanted it done, and it got done within a week or so.

Nobody came on my first appointment with Empire. They told me the material was not in. Another visit was scheduled two days later but the material was still not there. Another schedule was made a week later. The workers came out and they were very considerate and they did a great job. But they didn't have enough material and only came in to do half of the job. Everything was on backorder.

Empire Today did a vinyl plank flooring in the kitchen and eating area, and they put down carpets in the bedrooms. I like the quality and the sales rep was very professional. I have on order carpet for the stairwell, the hallway upstairs and the living room downstairs.

My first experience with Empire Today was wonderful. They did exactly what they said they were going to do. We used them again and had the vinyl flooring installed in the dining room, kitchen, hallway, bedroom, and living room. We love the product. It would have been way cheaper if we did it ourselves, but it was a lot of work. Because we had tile to come out in the hallway and the kitchen had to be chipped out. But the cost was higher than what I expected it would be by about $1,000.

Empire does good work. The techs put the floor in and asked me if I liked it or not. They finished doing what they had to do and cleaned everything up.

The installation of my luxury laminate from Empire Today was great. They were very efficient and did it all in one day. I was surprised that they didn't send more people, but I guess they didn't need them. It's an older home so some of the transitions are a little creaky, but it has nothing to do with them or the flooring. I'm very happy.

I had vinyl tile installed in an investment property and my son who lives there is happy with it. Empire Today did a good job although they need to improve on their finance department. The floor has been installed for two months and now, they're saying that the financing was never approved. So that's been a hassle. I have plenty of credit to put that floor in with excess and I did. It shows up on my Wells Fargo account that the available credit is gone. So, I don't know why it can't go to the Empire account that I already have. They called me the day before Thanksgiving and I'm supposed to call them back but I haven't. As far as the going out to the house, doing the measurements and putting the floor, Empire did great and I would definitely recommend them. It's just this has been a little sketchy with the financing portion.

We had Empire put in carpet and extra padding in the upstairs bedroom and hallway. It was a better price and good carpet and I relied on the service and the commercials. The installation went very well because the crew was done by the time that I got to go to work. The quality of work they did was great. The new flooring is comfortable.

I loved working with Empire. We used Empire before when we lived in our old house. They put in carpet in our basement, kitchen floor. I'm a firm believer in if you're happy the first time, you're gonna be happy the second time. They were very nice. The salesman was awesome. We're gonna have a floor put in spring and we're gonna use him again. The installers were awesome, too. They cleaned up after themselves. They asked us if there was anything else that they might have missed. We went and looked and everything was fine. They did a wonderful job. We were very pleased.

I had laminate floors put down when Empire Today supposedly had a big sale as I knew they’re expensive to do. Their sales rep was very good and very polite. She knew what she was doing and she explained to me about their products. I wish I’d listened to her because she recommended the lighter one since the room is a little darker. After they installed the floors, I realized that she was right. The installers were so good as well. At the time, I had a lot going on and they helped me move things. Empire has to keep them because they were hard-workers. They went from the front to the back and the work they did was very good. But I realized something that laminates are loud. There's an echo when you walk so, I just put carpet down where most of the traffic is. Other than that, the floors are good quality.

Empire was excellent and I was happy with the process. There was no stress. I was a little disappointed at first for the change of the appointment, but they bounced back very quickly. I didn't have to worry about a long delay. They were professional from the beginning of the project until the end.

The experience with Empire has been good but I haven't finished with them yet. I had a carpet installed, which was supposed to be padded and they glued it. Also, the carpet was 28 feet long and it came longer so they cut it on my driveway and they cut into my driveway. But they're going to take care of it supposedly. I haven't gotten the estimate for the driveway and they haven't gotten back to me. They came and did another inspection on what they did on the rug. According to them, that was how the rug was supposed to be put in. The one who sold it me told me that there was no problem that it was going to be with a cushion on it but when the installers glued it, you can see all the bumps that the floor had and you can feel it when you walk on the rug.

Their customer service was fine. The installation was pretty quick. The carpet looks nice.