Empire Today Reviews

I had Empire Today install luxury vinyl flooring throughout the home except for my bedroom and the master bath. The installers were very professional and efficient. It was excellent dealing with them. Everything was nice.

The salesperson was very friendly and very nice. I would have liked to have seen a few more samples, but that's fine. We had carpeting and laminate flooring done and there were two different teams for the installation. A man and a woman did the carpet and two men installed the laminate. They were great workers and they were wonderful. They cleaned up everything. The only issue that I had was with the two men that did the laminate. They didn't speak a lot of English. We communicated pretty well but when they were trying to explain something to me, I couldn't quite understand what they were saying. There was a little bit of a language barrier, but they did an excellent job. Both crews were very professional. Also, the carpet is not quite as plush as I would have liked but the laminate matches my floors perfectly.

I liked Empire Today’s price and we had carpets installed in the bedrooms. The sales rep was very clear and the installation was good.

I recently purchased my home in AZ. with intentions of having the work completed before we moved in from MI. I hired painter who were going to start before the flooring was installed. I was having problems with the first company with installation timing. I called Empire Today because of the company's reputation. The actual flooring product is a good product. The in home sales person told me that if I act now I could have the work completed in 4 days and receive a discount. On January 22, 2021 I paid half down and the other half was due when the workers arrived.

I had Empire Today install vinyl in three bathrooms and one laundry room. It’s waterproof and it’s beautiful. We had the installation done in two different days and there were two different installers, even though we asked for the same ones. We asked the installer and he said he would try. But the gentlemen that came in for the second day worked all by himself and he did a good job. Empire was very easy to work with and we were very pleased with the final product.

I had Empire Today install carpets in several rooms and they did one wrong room. There's only one walk-in closet between two rooms and I said it was the room with the walk-in closet but that wasn't clear enough.

We've used Empire Today in the past, and we were happy with them, so I thought I would try them again. I had carpet installed for bedrooms, a sunroom as well as the stairs and hallway. When we set up the installation with the sales rep, we had an issue where we had a date that our carpet was supposed to be installed on. We had had all our beds apart, but there was some kind of change. I was never notified that they were not coming to install, but then we were rescheduled quickly. Apart from that, the installers were very professional and got the job done in a timely manner.

They were really responsive. We called Empire for an appointment and the sales reps were able to come out that day. We had carpet installed and we were concerned because there was old floor tile. Some of it had been removed, but part of it was not. It was old floor tile that might have been asbestos-containing and around the perimeter where they would tack, a lot of it had been removed so there’s concrete underneath. The rep said it would be fine but as soon as the installers came out, they walked right in and they stopped short. They refused to do anything and left without any explanation or opportunity to say what needed to be done.

Please seek other flooring companies. I had hardwood floors install a few months ago in 5 rooms, and there are gaping holes and poke marks everywhere. When the company visits, they can't believe that the job was done less than four months ago. The wood is cut uneven throughout the home, with hollow areas that expose underlying spaces.

I have been dealing with Empire Today for many years and was always very satisfied with them, even recommending them to friends. I had a bedroom carpet installed on 9/28/2019. Last week I noticed it was buckling and was very noticeable because it was right there after walking into the bedroom. The carpet hardly has any traffic on it as it is the master bedroom and we are senior citizens. I called up Empire to see if it was warranted and if they could fix it. I received a call back from them stating it would cost $140 to have someone come and fix it as the warranty was for a year. I am very disappointed that this happened after only a year and feel that the carpet should not have buckled in that short of time.

We had carpet installed in our living room, our hallway and our master bedroom. The installers were great. They were both Hispanic, and one didn't speak very good English, but the other one did. They were polite, clean and very professional. They were very quick. We had part of the furniture moved and they didn't do any damage. I couldn't have asked for better installers. The quality of the carpet is good. It always looks a little different when you put it down versus when you're seeing a sample. As far as the color, I like the color and I don't think I would go with anything different than what we did.

I had Empire Today install a laminate in the bedrooms and hardwood on the stairs. The stairs were a little high but I’m not used to hardwood floors so I don’t know if they look right or not. I thought it would be one big board for the step but it's four small boards. I'm concerned of how that would hold up and that there's more potential for cracks with those. But I love the bedrooms in laminate. Dealing with the installers was great. I met them when they first came out and there was something wrong with the color that was picked out. So, they came back the very next day once we cleared it off. They were good as well as the ones that did my bedrooms.

When I went in and put Empire Today in for my appointment time, the sales guy was on time. He showed us various different types of Berber and worked up our price. We set up for it to be delivered. I liked that before they took the carpet off of the truck, I had to verify that it was the correct carpet. Then, the installers came in and installed it. It was very good dealing with them. I was very satisfied and I love the quality of the carpet. Empire has excellent customer service and the overall experience was very professional and pleasing.

It was kind of a nightmare when the installers showed up and didn't have my carpet with them. They said when they had their van loaded earlier in the morning when they left Detroit that they were told everything was in. But they didn't double check and found out after they had all my other carpet ripped up that they didn't have my carpet. They left and got the carpet. Then, they came back and got it finished that day. The installers were good but it was still time out of my time.

Updated on 01/29/2021: I have never offered an online review for anything. Never cared enough or was surprised enough by people doing a bad job to bother. They never responded to any emails or my review at all. Stay away.

Empire Today came three separate times. The carpeting and the laminate flooring were great. The first two teams were phenomenal. My son was here for the first installation and he said they did a great job installing it, cleaning up after themselves and taking everything away. The same goes with the second one. It one was an all-day job. They were here almost 10 hours doing the whole second floor laminate flooring. They made sure they cleaned up after themselves.

We love the carpet that we purchased from Empire Today. We happened to see their advertisement at the time when we were going around trying to decide what we really wanted to do, because we were thinking along the lines of hardwood flooring in the area that we ended up putting the carpet. We called them and we finally decided to put down all carpet based upon the individual that came here and did some recommendations. He was fine and very helpful. He gave us three levels of carpeting and different colors. I also liked the fact that we had a certain amount of options, not an overwhelming amount of options. We got 16 different manufacturers and we could take a look at all of them. The installer was great and very helpful as well. I had a number of squeaks on the floor and I wanted to be able to tighten them up before the carpet went down. The installer helped me with doing that and he didn't have to, but he did. So, that was nice.

I had Empire do three floors of hardwood. I absolutely love it. The installation team was awesome. They came in and did their job.

My number one favorite thing is that Empire Today gave me the estimate then they came the next day. I showed them where it was and they did the job. They installed laminate floors in the family room and carpet in the bedrooms. My second favorite thing is the look. Go with Empire Today or at least get an estimate.

When the sales rep from Empire Today, Robert, came out here, he was very respectful and knowledgeable. He listened well. Based off of what we said, he brought in specific samples instead of just bringing in a bunch of samples to overwhelm somebody. He narrowed it down to a couple of different books on each product. The other part of the deciding factor was that he made it sound so easy. It was like a one-stop shop where there were things that needed to be done. We didn't have to get someone that only did carpet then get someone else come in and do the floor. We had things such as the toilet that needed to be moved and we didn't have to get a plumber to move them. He made it sound easy.

We did the carpet downstairs and upstairs into the bedrooms and stairs. The installation wasn't bad, but the transitions to the bedroom are crooked. From the time we made our order to Empire to the time the installation was done, that took about a month.

We got carpet, luxury vinyl plank, and ceramic tile from Empire Today. We had the whole house done and we ended up hiring them because of the speed that they could get the work done. We’re pleased with the quality of the products versus the cost and the installers did a great job for the most part. We had one problem, but Empire made good on it. They sub all the installation out and they should make sure that the installers do a thorough job and leave everything as they found it. Other than that, we had a great experience and customer service after the fact was excellent, too.

It was easy to book online with Empire Today and they came right out. They were very thorough and there were no surprises. We've done one wood floor and a wood hallway with them. We've also done carpeting for five bedrooms and a set of stairs. When they installed our last carpet, there is a wrinkle in it and I've been trying to get that fixed, but I haven't had any luck. Aside from that, there is an issue on the installation of the wood floor. It split apart and it shouldn't have. I called them about the issues that we were having with two of our rooms and I haven't heard back from anybody yet. Somebody called me at one point, then I called them back and that was it. All in all, as far as the new installation, they were great. But the customer service side of it for the ongoing customer is not so great. I haven't called them back for the third time yet, but I shouldn't really have to.

We had another company that came and gave us some testament, but we went with Empire because they had more choices than the other one. We ended up getting the vinyl plank and the laminate floor, and we're pretty happy about the quality. The installers did two bathrooms for us and they had to come back another day to finish the job. We were expecting them to come between 10:00 and 11:00 in the morning for the second appointment, just like they did the first time, but noon and afternoon came, and we didn't hear anything from them. We gave Empire a call and asked what was going on because my husband took a day off from work waiting for them. They said they were surprised that we haven't heard anything from the installers and another half-hour later, the installers called and said that they were at another job and they wouldn't be over until about 6:00 P.M.

I've used Empire in the past and when I used them again recently, ,my experience was fantastic. Their rep who came here was really helpful and he showed me a bunch of different things. We talked about what I wanted to do as well as what would make one better than the other. The options that he gave me were more than I had thought and he also gave me a couple ideas I didn't think about. Then, I made a decision and he scheduled the installation. When the guys got here, they had the right carpet and they installed it. The shape of my basement is not common and it's really odd. But they did an excellent job and and they were all masked up while working. Everybody who comes down here says they can't believe how nice this carpet is.

I hired Empire Today to replace flooring in kitchen, dining room, and two baths. It was a huge mistake. The installers left it a mess, glue and grout all over. The tiles are peeling after less than a month. They are uneven and lines don’t match. They damaged walls and door frames. They left molding uneven and not matching. We reached out to get this fixed. We waited a month to get someone here. The installation manager came out to look at work, he was rude and made excuses for poor quality work. When I pushed for a response to my questions about quality and if he would accept job he said no. We heard from district manager who blamed us for mopping the floor and this caused tiles to peel. So I guess we can never mop floors? Also that we intentionally picked at it.

I've got an app for HomeAdvisor and I told them that I needed some flooring. They sent me three applications and Empire was the only one that responded. I liked the offer that Empire had, so we signed a contract with them. The quality of the flooring is good. But I'm not necessarily that fond of the installation. They left some glue on the floor and I don't know how to get it off. Also, some of the tiles in the corners is starting to come up. I've already called them to have them come out and and repair those, but so far, I haven't heard a reply back from them yet on when they will come out.

This company in the past 1 year has cost me over 1500 dollars and months of my time in order to repair the floors and damage they caused as their practices and rules will not allow them to do the right thing. They broke plumbing in my home costing me about $775 and only agreed to compensate me $225. They want to charge me 425 dollars to repair my floor but want to charge me almost 400 dollars to have me buy material to fix it myself. I've seen their reviews on BBB and notice that when they do a good install, it's great but when they make a mistake, they refuse to do the right thing for those customers. I highly urge customers not to be swayed by their low prices as you are getting what you pay for and goodness forbid something goes wrong. Expect them to gouge you on any repairs, even if they are the cause of such damage.

We replaced the carpet in a home that we just sold. It was four bedrooms more or less and stairs. A lot of the sales companies I've dealt with in the past were very sleazy but it wasn't like that with Empire Today. We had noticed a discrepancy originally on one of the quotes but when I reached out to the sales number, everything was taken care of once we identified it. I had a good experience with them.

The product that I got was what I expected. I like that they do all the arranging of the actual install, so that's not on me. It was quick.

Empire did a good job with the carpet. The person that installed it was very respectful and friendly. It's good quality carpet.

Empire Today had a very good special and the rep was cool. He was fun to talk to and he made me feel at ease. Empire was great. I rescheduled a couple of times and they were very helpful with that. They even offered me a discount if I were to install it at a certain time. They did a Berber carpet on the stairs and the upstairs game room, and I like the quality.

Empire Today is a great company. We liked their pricing and our sales rep, Max, did a really great job of pitching a sale, presenting everything and explaining how everything worked. The way they had everything bundled worked out for us. We did the luxury vinyl plank for our entire upstairs and we like the layout and the type of the product. It's also waterproof.

We've had good luck with them. I did vinyl tile flooring in all the bedrooms, bathrooms, and the living room. The installation took two days. They worked very hard. I had a loose tile or two and they came back. They looked at it and ordered some stuff. It went good. I had hardwood floors installed in Arizona and they did a good job out there also.

Empire Today is well-known and they have good prices. Online scheduling was very simple and the guy was done within a week. Everything's good.

We’ve used Empire Today a few times over the last five years. This time, we had them install a hypoallergenic carpet and the guys were amazing. The quality of the carpet is great as well. Everything is fine.

I had carpet put in my living room and the bedrooms that I have, and then I had hard laminate hidden for a walkway and hallway. The installation team was good. For the first day, there was a bit of a miscommunication. It took a little bit to get everything figured out and back out here. It was a little bit hard to communicate because there was only one person that spoke English, and the others did not speak English. But everything looks good after the installation.

Empire Today met all the expectations. Everyone was priced around the same but the salesman was responsive and came out to the house. Everything was as good as it could have been. The experience was straightforward. It took the guy a few hours to complete the job.

Our daughter had used Empire Today and it was such a good experience that I held it in the back of my mind. We've been in our house for 17 years and I needed a closet 'cause I'm pretty much doing away with carpet. I thought, "I'll just call Empire." The process was very simple and very comfortable. The guy came to our house and he was very pleasant.

I've used Empire before and this time, they did carpet in two rooms. The installation was convenient. They were there pretty fast and they did it in around two hours. The service is good, the scheduling is great, and they usually come out within a couple of days.

The installers from Empire were quick and efficient. There was a lot more dust in my house because we had ceramic tiles to take up and that dust got everywhere, which we all understood. When we cleaned, they helped us straighten it up. One of the workers they had did a great job. She was wiping things down as they were doing other things. I was really impressed. One thing I would suggest is that maybe they should sell felt tips for the furniture with their flooring - something that people who don't know about flooring and moving furniture and things like that would possibly know about too much.

We needed the carpet installed in a bedroom quickly. Empire Today advertised how quickly they could install the carpet so we went with them. The rep was wonderful. He knew that we weren't looking for a top-of-the-line carpet because we're intending to sell the home. He was very accommodating and offered us different options that were lower budget. The gentlemen showed up for the installation and they were very polite. They helped move a couple pieces of furniture that were too heavy for my husband and I to move. They worked quickly and put things back. They did a fine job and cleaned up and vacuumed. We could not have asked for more with them. Empire Today is worth considering as an option especially if you need your carpeting quick.

I had some hardwood floors put into the kitchen and by the entryway. Then, I had carpeting done in the whole house. The guys who did the hardwood floors and the carpet were great, but the very first guy out here to install the hardwood floors didn't end up doing the job. He didn't seem like he wanted to do much of anything and made some excuses and left. But there was a product issue, too. The product that was selected wasn't gonna work for the area. Other than that, I'm perfectly happy with Empire.

Empire was doing specials so I had them come and put in carpeting in the bedrooms. Their reps came when they said they would be here and did the job with no problem. The installation was taken care of in one day and the flooring they installed is perfect. I love it. I had a great experience.

Getting the purchase, going over all our options and financing were good. Everybody I've talked to has been really helpful. They communicated with me well enough. They called before they came so it helped us out a lot. We had two rooms done with linoleum and those guys did a really good job. There were some issues with the carpet though. There was a miscommunication somewhere on which carpet it was supposed to be. The first time they came, they did our living room and bedroom. They did the living room perfectly. In our bedroom, it was short a couple feet so they sent a different guy another day but they brought the wrong carpet. It was the wrong color and thickness. The third time they came, it was still the wrong color but it was okay.

I needed one room carpeted so I called Empire. I like the carpet a lot. It has the perfect color. The installation guys were good at clean up. It was like they weren't even there. They were in and out, and did everything real good job. They were nice. They left me the extra carpet, which I use one piece of it. The carpet is really nice. I like the feel of the carpet. It's got the good thick padding in it. Everything was great. I even tried to tell my friends about it. Empire is a good company. They have reasonable price, and good quality for the price.

Empire did the floors on my hallway, kitchen and two bedrooms. Their cost and quality were much better than the others and they could install it faster so I went with them. It was a good experience. They were reliable, dependable and efficient.

Our floors where install in October, noticed issues right away so I contacted them the very next day. It’s not the end of December and in the last two days I have had two different visit. Both nothing was done but I did have to take off work. They had an Empire inspector at my home and wrote up a report saying it was multiple install and manufacture issues but they still are giving me the runaround. 7 times they sent installers out and each time they came unprepared to do the repairs saying they will have to come another time with more material. It’s been horrible.

I had carpet installed in two living rooms, a dining room, and in four bedrooms. The sales guy worked with me. He knew what he was talking about. The installers were good. I like the texture ad the color of the carpet. I recommend them.

Empire Today had a sale so I went with them for the price. I liked some of the quality too. They installed some rugs in the family room and my experience with them was very good. They were very polite.

Empire Today had the quick and easy solution to getting into my place and getting it done fast. The installation went really well. Two guys came and they did it fast and good. They did carpeting for 2 bedrooms and family room and I like that the flooring is not concrete anymore. I thought they were gonna vacuum the floor because we'd started to and they said they'd take care of it but they didn't. We only heard the vacuum down there for a couple of minutes so I know they didn't get all the stuff vacuumed up. But Empire Today is great. My nephew used them too and my daughter is going to be doing their basement and they'll probably call them for flooring.

We had carpet done by Empire once before in the basement. This time, we had laminate flooring put down. The installers came pretty late but once they got in, they got everything going. They did a great job and the flooring looks pretty good. I have been telling friends and family about the flooring I got and the price I got it for.

I got the free estimate from Empire Today and the price that I was quoted for was good. So I went with them and it was good. I love my rugs and I'm planning to get more installed coming January, February. However, they did my hallway and my stairs then the first floor but they didn't go inside the closet and I forgot to mention that to my sales rep. Once I set up the next appointment for the bedrooms, I hope they could fix that problem because they were supposed to go all the way into the linen closet.

We like the wood planks and the vinyl tile we had Empire install. The installation of wood went real good but with the tiles, the appointment was canceled two times. They came out to the house and they tried to get money from us. We said it was financed. I had to work that out. But then when they finally came back the third time, it was good.

I had a buddy with almost the same size basement and he got his floor done with Empire. He told me how great they were and what he paid for it, which made me decide to go with them. The guys that Empire sent over were professional and kept their masks on. I felt safe the entire time they were there. So, everything was great. I appreciate Empire. The flooring is a lot better than what I had, so I love it. I’m very satisfied.

The carpeting that Empire Today did on a bedroom and a hallway is great.

It was a pretty big job because they had to take out an old rug that was down for about 40 years. Then, they put new plywood flooring down. It took a couple of days but they did it as fast as they can. One issue that I talked to someone about was that they cleaned their glue brush or something in the sink and left glue all over the sink, which I had a hard time cleaning. The other issue that came up recently is the strips that go between the doors and a couple of the nails are a little bit short so they're popping up. I had to bang them back down. Other than that, we had a good experience with Empire Today.

I saw Empire Today's commercials on TV on a very regular basis. I had heard good things about them and when I was looking for a relatively inexpensive solution as I was getting ready to sell my house, they were fairly inexpensive. So, I chose them. Buying from them was very easy and one of their fortes is they have stuff in stock. So, when I talked to the salesman on Thursday, he said they could install it as soon as Monday, which was great. That worked into my schedule, so we did that. I was pleased with the product, I got exactly what I expected, and the process went very smoothly.

We set up an appointment with Empire Today for a Saturday and we made all our arrangements but they canceled on us. They rescheduled and they came out. We picked the flooring to install and had the Prairie wood floor put down in the living room. A gentleman showed up to install and he did a great job by himself. He worked all day long to get it down, which didn't bother us a bit because he did such an outstanding job. Also, the flooring has exceeded my expectations. I slid the coffee table and scratched it. I got the sink scratching pad for the dishes, went over the scratch, and it went away. And we have dogs that are both over 100 pounds that run around on it all the time and there are no dog scratches or anything like that. We've been real happy with the flooring.

I shopped around and Empire Today wasn't the best. But I went with them because of the rates and the quality of their products. The carpet that I bought was for my son’s room and the installation was nice and quick.

Empire did carpet and tile for us and their pricing was good. We scheduled for a one-day and the installers showed up and worked the whole day. They were very hard workers and they went above and beyond.

When I ordered, Empire Today was having the half off sale so it was a big incentive. Buying the carpet was easy and I didn't have to go someplace else, especially in a pandemic, which was nice. Everyone that came wore masks as well. But there was a small mix-up where the wrong carpet was delivered for our basement. The woman from the office, Lisa, called me because she was trying to work with the sales guy, who was a third party, and the distributor, to make sure that they got the carpet in. They took care of the issue right away and they were here the very next week to install the correct carpet. Everything was great. The installation went quick, too. We had two different days for installation because we bought so much but it was really easy. The guys that did our installation upstairs moved everything and they were awesome. Then in the basement, which is one giant rectangle with nothing down there, the installation took an hour.

We had Empire Today carpeted the whole living room and three bedrooms, and then vinyl in our kitchen and bathrooms. The whole process was pretty simple and straightforward. We didn't even have to leave the house. The workers were pretty skilled. They worked around our schedule, moved the furniture, and took care of everything. They were excellent. It was a two-day job, which was fine. It feels like it's a brand new home. The flooring is really nice.

I've used Empire a couple of years back and I was happy with them, so I used them again. I did carpet the first time and laminate this time. The installers were pretty good, although they had their music on and they were yapping back and forth. But aside from that, I'm very happy with the quality of the flooring.

Empire Today was phenomenal. I'm definitely looking forward to using them again. Don't look anywhere else. Call them up. Give them a chance.

I had a carpeting installed in my living room and a vinyl planking put in my den and the flooring exceeded my expectations. I'd seen other brands, but I purchased from Empire a few years ago and I liked what I had gotten. I called Empire again. The only part of the business transaction that I didn't care for was the sales. The gentleman that came out was not business like. I was supposed to be getting discounts and he wasn't showing me that. He kept saying that the things that I was picking out weren’t eligible for the discounts that I had called about. On the other hand, the installation guys were fabulous. I had two different groups in here for installation. I had one for the carpeting and one for the planking. They explained anything that I wanted that wouldn't work and they went out of their way to show me why as well as to give me what I wanted. Everything that I needed, they provided. They cleaned up after themselves as well. Everything was great.

I had carpet installed in a bedroom, the hallway and down the steps. The workers were nice. They kept saying, "Come here. Come observe. You wanna see it?" They vacuumed the floor up and I was like, "Oh, this is nice." They said, "You like it?" I said, "I love it." They also moved everything and all their trash, they put them away. They all had on their masks as well. It was a great job. It met my expectations. Everything was wonderful. I wanted a deep tan, but Empire didn't have it. The other tan that they had worked out fine though. The color that went up to the bedroom was perfect too. I'm satisfied. The texture is great and I like it. I'm glad that I switched from the first one that I was going to get. This is better. It's fluffy. It's amazing material.

The sales rep was nice and the guys that came out to install the carpet in the bedrooms did a good job. I like the color. The padding could have been a little thicker, but it's cool. I was trying to stay within budget and I don't think there were very many options that were in my budget. I still like the carpet. It’s nice. All in all, Empire Today is highly recommended and they're reasonable.

Empire Today said that they could get everything done before Thanksgiving so that was what motivated my decision to go with them. I did the waterproof vinyl on my my entire second floor and the installation was fabulous. The team was wonderful. They had several carpets to remove. They had three full rooms and a hallway to do. They did a lot of work and instead of coming a second day, they stayed a little bit later and did the job. I love it. I've almost convinced my mother to do the same thing at her house. There was one little piece which was a little chipped but they did such a good job I couldn't bring myself to say anything about it. It has a warranty on it so if it gets worse or something happens, then I'll just call back.

I saw Empire Today advertised on TV. Then, I talked to the salesman and I liked how he said there was a lifetime warranty on the floor. Also, their product was better than others. So, I got vinyl planks from them and the installer did a good job. They were here for two days and they had to take the old floor up. But there's a little hole in one of the planks and they're coming out tomorrow. Other than that, everything has been really good.

Corporate contacted me and returned my deposit. Thank you for resolution. Please work better with your clients in the future.

I was researching new flooring and Empire Today continuously came up, so I decided to schedule a "free in-home estimate." The fact that they are the "1-day install people" never occurred to me. I was simply beginning my research so I started with an expert. When the salesman arrived, he was very nice and we both wore masks. I appreciate their COVID safety procedures. Very early on, I explained that I was not making a decision that day. I also went so far as to tell him I was not in a hurry, that it was literally my first stop for information, and I'm not even considering new flooring until January.

We purchased a flooring for our entire home, we were told the warranty on the vinyl flooring was lifetime however after only 7 years half of the tiles they used turned from white to yellow, we called them to get it fixed under the warranty and some rude lady told us our warranty was only for 5 years which is a complete lie, we spent $4,000 on these floors and we were ripped off and they basically said oh well it’s not their problem, I’d advise a competitor that stands by their products.

We've had five different rooms done by Empire in this house so we had them come do the sunroom. When the salesperson came, he showed us a few things. We were looking for a particular kind and they don't make it anymore so he showed us something that was like it and we went with it. The installers were very nice people. They were very quiet and they cleaned up. But there are two pieces that looked like they're coming up to us. They're not flat like the rest of the floor. We wanted that fixed.

The two guys that came in to install the carpet were fantastic. It took them less than four hours. It was a very good experience. I’m happy that I have a nice, new, clean carpet.

Never have I experienced so many levels of pure incompetence from any company. The original sales guy quoted me way over budget. Was supposed to "work out a deal" and call me back. Never did. I called him multiple times, and emailed him... No response. Ended up speaking with the "regional manager" out of Chicago, and sent a new salesperson out to have me sign a contract. Scheduled an install for 12/5. Later that day I had a call asking if I was satisfied with my install... same day I signed the contract. Then rescheduled for 12/7 due to carpet not getting there in time. Now, they didn't show up on 12/7, and rescheduled me for 12/17. Save yourself the headache! Find a different company. These people are clueless.

I found a discount from another store and there was a $300 savings. But Empire Today did better than that, so that was good. I made an appointment online on the weekend, had an appointment for the next week, and they installed the carpet one week later. We did the installation in one room and then two half stairways. We have a split level and the stairway had carpeting on them, but it was kind of an old oriental style. It wasn’t fully carpeted on the stairs, so I wasn’t imagining anything different.

I chose the particular flooring brand because I thought it would serve me best and the person that came didn't offer me any other options. I found out later that I would have been much better off with vinyl plank because I have pets. I wish I had known that before I had the service done because I would have gone with that. But other than that, the experience was fine. Everything was scheduled pretty quickly and the installation went fine. The finished product looks very nice. I'm very satisfied with it. My only fear now is that someone told me that it's probably not going to hold up to my pets. So customers should try to talk to the representative about all the different flooring options and what they're for and how well they'll stand up.

It was my second time around to use Empire and it was a great experience. I have used their products before and I know about their quality. I chose them because of the services they provide. In addition, I'm a older single woman, and I can't move furniture, and they were willing to do that. We had them install luxury vinyl plank flooring downstairs. I'm a dog owner, so I really like that they're waterproof and that I can clean them easily. It's a great service. It was very easy too. They come to you. The installers were lovely. They put up with my dogs all day. It's hard to tear your house apart and then put it back together but they made it much easier. It was very worth it. I have never been not satisfied with them completely.

They worked on a house that I had before, and they did a good job there. So I was comfortable going back with them. We did laminate flooring in part and carpeting in the other part. Everything went well. They did an excellent job. The only thing is that there was a noticeable jump in price between what the salesperson originally estimated for the job and what the final product was. But the installers who were there put me in contact with their supervisor and manager, and we were able to negotiate what I thought was a reasonable price between the two. But the initial salesperson who was identifying what needed to be done and quoting a price should have caught some of the major increases in expense.

My name is Kenneth ** and I am a long term customer of Empire Today. Whether it has been for my primary residence or one of my rental properties, I have been completely satisfied with my purchases. From the initial intake, flooring selection, delivery and installation, your team has been top-notch and professional. And you always got my highest recommendation to family and friends. In the customer service world, that's considered a trifecta! Then I had a bad experience! The wrong grade of carpet was installed at my new home and I was having difficulty getting someone to hear my concerns.

I found Empire Today through HomeAdvisor and purchasing from them was very easy. It went very smoothly, too. I got laminate flooring and the guy who installed it was great. I had it installed in Orting, Washington and I got a good deal. The cost versus the quality was great as well.

Absolutely the worst experience we have had while remodeling our home. We selected Empire today because of the 50/50/50 price. 50% off. The sales rep came to our home, Kale **, and smooth-talked us. We wanted a kitchen, a laundry room done in tile, and our entry room in laminate. None of the rooms are large. He initially had an estimate of $12,000. Wow. When I mentioned the 50% he made the "call to his sales supervisor and magically $6700 appeared. Still very high for 50% off. We were told a 1 day install for the kitchen and laundry room tile with possible 48 hrs before it could be used. Our washer, dryer, refrigerator, and stove were on the front deck before they arrived. We had to put our dog with a kennel and had planned for 2.5 days. The first day they removed the old flooring and prepped the floor and that's it. The second day they installed a quarter of the tile, laundry room, and maybe 2 feet of the kitchen.

I considered Lowe's as well but Empire came out first. Their rep took a lot more time than Lowe's did when they came out. I had carpet installed in two bedrooms and I'm happy with my carpet. I had a very good interaction with the installation crew and that was the best part of it. They cleaned up after themselves.

We had carpet installed on the bedrooms on the second floor of our house. The convenience of Empire drew us to check them out. The only downside was that the guy who came out to measure and give us the estimate didn't put in the installation request that people would have to help move furniture. When the installers arrived, they weren't prepared for that. I had moved a lot of the furniture, so they only had to help out with a few small pieces. But it took some extra time before they could start the actual job because they had to finish helping move stuff. That was the only hiccup. Otherwise, they were polite and professional. They got to work and they worked hard.

Their reps and installers were very cordial, friendly, and considerate. We had the bathroom and kitchen done, which took about four hours. We like the wood color of the flooring they put in. It matches our interiors pretty good.

I bought a house that had fallen out of escrow that had preexisting tile and carpet in it. I knew I didn't want it. I called Empire and made an appointment. The rep, Karen, came out and she was very sweet and nice. She had all the samples available and took a lot of time explaining the product. The installation itself was excellent. I had the tile and carpeting removed and a vinyl floor put in. The vinyl looks beautiful in the home.

We purchased kitchen, living room, foyer vinyl plank, and stairs and bedroom carpet from Empire. Due to searching for a small leak, we had to remove a small section of the vinyl plank. There is nothing wrong with the subfloor. I called Empire to purchase the replacement vinyl planks. They refused to sell the product. They wanted pictures, which were sent. Then they wanted $150 to inspect the floor. Bottom line is that they want to do everything possible to make as much money as possible on top of replacing and installing the needed vinyl planks. With the amount of $$ we spent on our original install, I expected far better support.

I saw the ad in the paper and I decided to go with a company that looked reputable. I figured out what was the best one for my needs from what the salesman explained to me then I had three rooms done. It was great.

There’s an app that recommends different groups for different work and I used Empire Today. I was doing a remodel on my bathroom and I had half of the bathroom taken out. I had to have the tile removed that was on half of the flooring and then I had the whole floor retiled. I had waterproof flooring installed, which is a white with the gray lines. A few years ago, I had them put in carpet and they changed the carpet on me. It lasted two years. I was unhappy but they didn't do anything about it, so I was leery at first. Still, I decided I'd go ahead and try it this time and it was good.

We had a rug installed in our home's family room and I like the color. We've used Empire four times prior to this and when we called for a quote, everything was right there so there was no need to look for anything else. From start to finish, right from speaking to somebody on the phone to the sales rep coming to the house with the swatches, the installers and the follow-up phone calls and emails, everybody was very professional and courteous.

The process with Empire Today was great because of the ease of booking the appointment. Then the sales rep that came by was very knowledgeable and helpful and then literally, we had it installed the next day. The quality of their work was great. It was just what I expected. It's up in my daughter's room. My husband's office was done as well. And he's really happy with it. The sales rep had his mask on when he came to the door, and we told him that he didn’t need to wear it when he was in the house. He took off his shoes when he came in. The installer came in with his mask on, and he was up there working, and we were not even around. So they took whatever precautions I would have expected annd I was happy about that.

I had carpet installed on the stairs, upstairs in the hallway, and in the two bedrooms in my home. For a mid-level carpet, it feels very nice. When you have to make a decision about how much you can spend and the plushness you're gonna get, this is a good feel. It’s very plush, a little luxurious, and I like that. I initially thought that it was a little expensive with Empire and I cancelled the installation. I also did some cross comparison and I couldn't tell if the quality matched up. It's hard to tell when you're comparing because they don't always use the same language, but I got to talk to an Empire person. They called to check on me to see what they could do to get my business back and they brought their price down a bit more with everything.

Purchased & scheduled install of LVP for both of my bathrooms & a hallway. Salesman was very friendly & assured me that I would have a quality, speedy install. Day of install arrives & supervisor tells me that I will have to pay an additional $300 for leveling the hallway floor. The contract I have says that leveler is included. Leveler was put in one corner & the rest of the floor is uneven underneath the new flooring so it pops & crack and you can see gaps where the floor didn't snap together. There are also gaps in the other bathroom floor. The toilet was not reinstalled properly & rocks now. These are only a few of many issues.

I caught Empire Today doing a sale and I had laminate and carpet done in specific rooms recently. The quality is good 'cause I already had the same type of laminate or hardwood in one floor, so they just did another room with the same flooring. I was pleased with that. The carpet was fine as well. What I was told I was gonna get was exactly what was received. Also, the installers were professionals. They were here on time and they did above what I expected them to do.

I had laminate put in two bedrooms. Empire Today did it a couple of weeks ago. I looked around before purchasing from them. We thought it was simpler for them to come here and show me. A couple places needed you to pay upfront, and I was not gonna pay upfront until I’ve seen and had my products. I really love my new flooring installed by Empire. The installers were wonderful guys.

The sales manager contacted us after we asked the installation team to get involved. He explained what had actually happened so it made sense and we're moving on. We still won't be back, we don't trust the way they train sales on how to resolve issues because of this.

My carpet was installed a month ago and it worked well for what I was looking for. I also looked at other brands and Empire Today was comparable. They were able to do it sooner and the quality was the same to me. Even though there was price difference of a few hundred dollars for the carpet and installation, it didn’t make a big enough difference to go with the other company. Empire Today did awesome.

I am so disappointed and beyond frustrated. We placed our order for a carpet install new version 7 weeks ago. We could have had it installed the next week, but we are remodeling and I wanted to coordinate with construction, so we scheduled further out. Two days prior to our scheduled installation date, we received a phone call stating the carpet was out of stock and would not be IN stock for another week. Mind you, putting carpet in can take a lot of prep work, but we had not moved the big stuff yet so ok, no problem we can wait another week.

I had carpeting and laminate flooring put in. The carpeting is in the family room while the kitchen, dining and living room, and hallways have the laminate floors. Empire Today did an absolutely beautiful job on it. In fact, the two gentlemen that put the laminate floor went above and beyond. They were very good. I'm very happy with the job. At first, I looked at Lumber Liquidators and a couple of other places. Adam from Empire Today came out to the house and he was very good. I had tile flooring in here, and we thought we could put the laminate right over it, but the gentleman said, “It’s not gonna lay right. It’ll cost you a little bit more, but I would advise you to take the tile floor off and just put the laminate down.” I'm so glad that he recommended that because it looks nice. I've had a lot of compliments on it.

We've used Empire in the past and it's been a good product so we continued on with them. We had purchased bamboo hardwood floors from the entryway through the kitchen and the family room but they no longer carry it or anything like it. That kind of messed up our plan so we went ahead and got a replacement of carpet for the dining room. I found out that Empire don’t have the floorings for a long period of time. The different carpets I’ve picked out were no longer carried. That was kind of frustrating. But the representative was really good to work with me to find something else. The customer service was excellent and the carpet installers were fine.

I found that the young lady who came and showed us everything was very nice. I liked the price too. It was within the target price I had in mind, but the young lady had to come out twice, which I apologized for. I usually don't have anyone come to my home to do anything unless I plan on spending money, but my husband was not a believer, so we didn't buy it at the time. My husband had to be convinced and then the young lady gladly came again.

I was able to get someone from Empire here the same day that I was looking. The sales rep came out that evening and he had all the samples with him. It worked out perfectly. We had some carpet put on our stairs and we had the plank laminate done on the rest of the floors. The installers were awesome and they were very skilled, like what they did with the trim. They lined the trim with the 3-1/4-inch rounds. We were really happy with the job they did. Also, the laminate is totally smooth. It's really easy to sweep and keep clean.

I've been using Empire Today and their customer service seemed good to me. They always take care of everything I need. I got a gray carpet, which is the same thing I got the last time and everything was great. The both times I have done, it's fabulous.

I had rugs installed in two bedrooms of my home. I am wishing that I have been able to get all the rugs done but right now, I have too much stuff in the house - furniture and things that I purchased. I'm trying to get rid of stuff and I'll call Empire back to do my downstairs rug. I explained that to their rep, Dave, who was excellent. Their installers were very nice and courteous as well. The only thing is I went out and bought the little booties for the feet because they didn’t let me know whether they would have them or not. Other than that, I had a very good experience.

Empire had a wide variety of choices. They have the products I wanted. I had hardwood floor and carpet installed all throughout the house. Their install crew was phenomenal. They were really professional and nice. It was quick. It was done well and professionally.

Absolutely ridiculous at every step of the process. The salesman was nice and lead us to believe we were getting a good deal by taking a “middle of the road” (his words) product that they had in overstock. Turns out, we were sold utter junk carpet that is so thin you can feel the nails they use to tack it down THROUGH THE CARPET! When I called to ask what could be done, I was told by a very rude person that someone would come to tack the nails down by that’s it. Nothing for my inconvenience or to compensate for the fact that more strangers would need to be coming into my home during covid. I posted on Twitter about my experience and was told someone would reach out. No one did.

I'd had other work done by Empire so my first thought was to go with them to have all my upstairs carpeted. I was gonna get a hardwood upstairs initially but when the floors were uncovered, I realized I already had hardwood under there. I didn’t wanna replace it and I didn't wanna put more wood on top of the wood. I got the carpet. It’s thick and comfortable. It feels good. The color works for us and the texture is good for us. But my experience was sort of rough in the beginning. The job wasn't done the way it should have been done. I was dissatisfied and complained and they came and redid the whole job without any hassle. I liked that. Now, I'm pleased with the results.

I looked at what Empire offered as well as that of another company. The offer was about the same except the one from the other company wouldn’t hold the appliances. I had Empire install luxury vinyl planks in the kitchen and entryway of our house. It was good.

My sister-in-law told me about Empire Today and I went with them. They were awesome. Robert was my sales guy and he was really helpful. I liked him. The installation took two days and it was good. But it's been a couple of months now and I see spaces. I guess the wood is separating. Their guy has to come back out today to fix it. But I'm just wondering, is that going to happen all the time or is that going to settle? Other than that, I love my flooring. I just want it to not be like that now. Also, I'm thinking about getting blinds and I will go through Empire but I'm waiting a little while.

Received a quote to replace master BR carpet. We cleared out 90% of bedroom including wall hangings before they arrived. Came to install and was told they didn’t have enough carpet unless they made 6 seams. Called customer service and was told they had to reorder because measurements from THEIR agent were wrong. And it would be another week before they had carpet in stock. Tried to cancel order but was told I couldn’t because 3 days had passed after accepting price. If I cancelled I would lose my deposit. Then I received a call from installation manager and was told they did have enough carpet and the installers made a mistake thinking our carpet in the van was for another installation. The manager said they could come the next day to install. They did show up and AGAIN was told they didn’t have enough carpet unless they made 6 seams.

I had carpet and stair runners installed by Empire previously that I was very satisfied with. So when I decided to remove the tile flooring in two rooms and replace with laminate flooring I decided to go back to Empire. After settling on a product and price, I was shocked when the installation team showed up a few weeks later and told me (after tearing all the existing flooring up) that it was going to be $400 more because they were gong to have to level the floor (which was level before the tile was torn up). I battled against this new charge but I was kind of stuck as my original floors were torn up and discarded.

We found out that we needed to put our house up on the market due to relocation. Timeframe-wise, we just had a couple of weeks which was a quick one. Empire could fulfill my need in the timeframe I was looking for for a good price. The work was a fairly large project based on the number of rooms and the square-footage. The crew did the carpet in four bedrooms, a hallway, and a set of stairs, and a living room. The installation was a very simple process and it went smoothly. They did a good job of helping me. They moved the furniture and stuff from one side of the house to the other. The only thing was the installation crew came around 2:00 so they were there past 7 o'clock which was pretty late. My only suggestion is larger projects should get done first.

I had carpet installed by Empire. I liked their price and the flexibility on the install. I had a good experience and I will use Empire again.

Empire Today tries to give their best appointment convenient to the customer and they really come on time. Also, their price is reasonable. The cost and quality of the carpet installed in the bedrooms were good. The installers were professional and courteous. They made sure to leave the room clean and the room was ready to use.

It was convenient to go with Empire Today and I decided to get laminate flooring from them. It was an easy in-home appointment and they had a great selection. The installation was scheduled to my liking and I had the flooring installed in all of the rooms except the bedrooms. The installation highly met my expectations.

Purchased carpet for 2 bedrooms, hall, stairs and living room. Installers showed up with all but 1 bedroom and would not install any of it until we paid in full. Reluctantly we paid in full and set a new install date for the remaining room. Almost 3 weeks later we get a confirmation email on the new date and a phone call the same day saying they don't have enough installers and have to reschedule again. So after a heated phone call the person who schedules the work says there is no way it's getting installed this week either. So almost 4 weeks later still no carpet or new install date. So my daughter has to sleep on the floor because her room cannot be finished. But Empire got their money. Never again.

I had Empire Today do a couple of jobs in Massachusetts, so they were one of the people I kept in mind. They did our floor and it was good. It made the place look much nicer. Recently, we needed a new rug and we went with them again. They were excellent and the contractor did the job, who were a man and his son, were terrific. They were all business and when they left, everything was done correctly. They took the existing one out and installed the new one in my wife's office. We bought a new house and if we want to change something, they would be the one we would call. Empire Today gave us a fair price, too. We talked to another company on the phone for something that was going out, which should be have a better price, but it was way higher than what Empire Today installed for us.

I used Empire Today in the past and I was happy with them. I didn't wanna take a chance. I've always been happy with their products. So, when I went and looked and the rep showed me what I asked for, they had exactly what I wanted. That made my decision right there. I recently had some rugs put down on an entryway and a bedroom. It was for a multi-family home that we owned. The style and the color came out awesome. The installer was extremely knowledgeable and friendly. He went in, did his job, and it was great. It worked out really well for me. Go to Empire Today and use them.

I recently purchased carpeting and linoleum flooring from Empire Today. I had the latter in my dining room, living room and middle bedroom. I already had the flooring in the other two rooms and I wanted to continue the same color into my other bedrooms. I wanted it all continuous. However, I didn't think the vinyl flooring would be like it was. Empire Today said it was waterproof but it wasn't and it already started coming up on the edges a bit. I had that part of it replaced, but I still like it.

I had a company come out and give me a quote for a carpeting work to be done in our basement. I then had a meeting with an Empire consultant. In the end, I chose Empire because they had much nicer carpet and more selection. They had the color I wanted. I was going for a specific kind of gray. The other company had some grays but they were more of a warm gray. Empire had a really nice cool gray that I liked a lot better. The price was reasonable too.

Purchased ($6,000.00) worth of fake wood flooring for my home office about 18 months ago. In one room the flooring boards have moved (crap install) and there is a 2" gap between the planks. After about six calls initially over a 2 week period I received a call back from a Kathleen, (Melville NY office) stating that they would charge me $90.00 for a tech to look at it. I explained that was silly and can I send pictures. She agreed the pictures would work and within 10 minutes she had the pictures. She quickly responded to confirm she had the pictures and someone would get back to me shortly. That was September 29th 2020. As of today 11-02-2020 and a dozen calls and emails, nobody (the repair department) has contacted let alone resolve this. I have all the emails and pictures and recorded calls to back this all up.

I used Empire Today before so I already had an account. Their price was more competitive than others'. Also, I liked when they could get it done. At the time, they had what I needed. I had the laminate floor and carpeting done into my home. Give them a call. They do pretty good work.

I've dealt with Empire Today before. Recently, they installed carpet in three bedrooms, one hallway, and one living room. I was happy with it. Give Empire Today a try.

Ridiculous, horrible, inexcusable experience. We ordered carpeting for 2 bedrooms in a second home we purchased in south Florida. Installation was scheduled well in advance since we were coming down from the midwest to get a lot of things done during a short stay. The afternoon before the install date, I was informed that the carpeting had not been loaded on the truck and I was rescheduled for the following day. That messed up my schedule. The following day, a single installer arrived (it was clearly a 2 person job) and informed me that the company did not give him an adequate amount of carpeting for the job and this would be pushed...again...to next day.

Back in the day, my mother used Empire Today and she always liked their work. So we're really big on product loyalty and if you do right by us, we'll continue to come back. I have an up and down. About two months ago, I had two rooms upstairs done by Empire Today. I liked the work and the product, so I came back and had carpet installed in the dining area and a bedroom. The carpet we chose was actually one of the cheaper ones. But the quality is phenomenal. We love the colors for both rounds and we love that it's just soft and comfortable.

I had already used Empire previously. Recently, I used them and my experience with their reps was perfect. The installation was good. They came real late. But they got in and got out. The quality of the work they did was excellent. They were professional. It was a very good experience. Especially the consultants that they sent to me all tried to work some deals, to get me what I really want at a very low rate.

I got waterproof vinyl plank flooring for the whole house. It's exactly what I had before. Not only is it waterproof, but it's also warm. The vinyl plank itself is so much warmer than wood. I had a couple of people come out and talk to me about it, but Empire had the best flooring. I had Home Depot install some flooring and I really, really liked the flooring they installed. But I had so many problems with Home Depot. The flooring that I got from Empire has good quality. The price was reasonable and the product was what I liked. Their product for me was what I call the best unless I wanted to go back to Home Depot. Empire had great service and installers. I had a really, really good experience. I'd do it again.

I looked at a few places. Empire gave me the best bang for my buck. They had competitive prices. I also had some other friends that had utilized the same services who were happy with the product. I went over and looked at it and in the end, I got some hardwood floors from them. I had that installed in the family room and main traffic areas of my home, and I was happy with the outcome. The color enhances the room and that was one of my factors why I decided to go with that one. I also liked the quality of the material that was used. All in all, the quality of the service was great. The salesman was very knowledgeable when he came out and there was one little hiccup initially, but he fixed that pretty quickly. We're satisfied with Empire Today and I'm looking to use the services again for another part of my house because I'm doing it in phases.

We had laminate vinyl flooring in our rental home installed by Empire as they suited what we needed better. The techs who installed worked hard and though the process took a little longer than what I expected at two full days, it was for a whole house and I had to allow time for a whole-house installation instead of just a room. We like that the flooring we got is waterproof and scratch-proof.

Had wood laminate flooring installed. Contract states that it would be placed under stove, refrigerator and dishwasher. The installers installed the flooring under stove and refrigerator but refused to put it under the dishwasher. AT NO TIME was I ever told that dishwasher had to be disconnected and moved prior to install. When doing live chat with Empire, they advised that they don't disconnect gas or water (yet they disconnected my GAS STOVE). Finally, after one week of calling (I had received a service request order the day of install which they said I would be contacted within 1-2 days of install) I called and waited on hold today and they advised that they would reinstall under the dishwasher if I disconnected it prior to them coming out. DO NOT recommend having Empire install any type of flooring.

Empire installed our carpet a few years ago so we thought we could trust them with the kitchen and two bathrooms. It all started with the salesman, Nicholas **, and telling him what we wanted - he agreed to this and we thought he put it into his notes for the contractors. We agreed to light-colored grout for all three floors due to the rooms being relatively small. We agreed to have our current quarter rounds removed in the kitchen and the tile would go under the baseboards in all rooms (the bathrooms did not have any existing quarter rounds). We agreed to not having a threshold placed in any of the rooms (Mr. ** said that since we bought carpet with them previously, they would make the carpet and tiles meet).

Empire Today's cost was about the same as the other company I was looking into, but the convenience of going with them got me. I also liked the little salesperson that came out here to give me a quote and let me know what was going on. He assured me about everything and I ended up going with them because of that salesperson. I bought carpet which I had installed in the living room and it turned out pretty nice. All in all, it was a great experience.

I had carpet installed by Empire in my upstairs bedrooms and hallway. I liked their pricing and the rep who came was knowledgeable. The installers who put my carpet in were very efficient. It was a really good experience and the work that was done was of good quality.

I had carpeting and two closets in my den done by Empire Today. The installation wasn't too good. The guys who came were lazy. They kept saying, “Well, we don't have carpet for that.” I'm like, “Yeah, you do.” I pulled the receipt showing that both closets were included. But their salesman was fine and he showed up on time.

I got an estimate from Empire Today, then the representative came out and represented themselves. I got laminate flooring from them and I had it installed in the family room. At the time, my wife and I were tired of the carpet and Empire had a thing in the magazine of prices and computation. So that's what I went with. I liked the whole layout and how the rep situated the flooring. The whole aspect of the job went well and the guys that laid the laminate down did an outstanding job. They did it within a timely manner and I have nothing bad to say about how they put the flooring down. They did a good job. Outstanding job.

After my experience with Empire, I would highly advise against using them. After I cancelled an installation, they hounded me to make a better deal. After agreeing to a reasonable price, they sent installers on the scheduled date. They wanted to charge us an extra 1000 dollars for plywood. I was willing to work with them since they said it was required, but they wouldn’t budge on price. I know that plywood is pretty cheap material so when I brought this to their attention, they still wouldn’t work with me on the price. Then, when I tried to follow up with the people who originally kept calling me, they gave excuses as to why they couldn’t talk. Bobby is very deceptive in his dealings. Beware of the prices he quotes you at. Will go with a better company now. Lesson learned.

Two of our bedrooms needed carpets replaced because my parents had their dogs in their room and my daughter had her cat in hers. Both of those rooms smelled really bad. We had the carpets cleaned but that wasn't enough. We needed replacements immediately as we have really bad allergies and we couldn't be in the house without sneezing. That led us to Empire and though they were very expensive, they were able to come within two days. When their techs came to install, the carpet was damaged on their truck and so they weren't able to get the replacement done that same day. Plus, they were gonna charge us so much to do one closet.

I've used Empire a year ago when I did my dad's whole house with their flooring, so I knew I wanted to use them again when I needed new flooring. I've had three jobs with Empire in the last month. I had two bedrooms done in my home, then we have a vacation home in Big Bear and they did the whole house. I also have a duplex and I had them do the living room, kitchen, and service porch there. It just so happened that all three jobs all came down at one time and I was pleased with all of them.

Empire Today installed the wood flooring in our living room and family room. Then, we got them again for the tile flooring in the kitchen, entryway and bathroom of our home. It's been good and the fact that it replaced the old flooring was a big thing. Our old flooring was very sad. Aside from that, the workers who installed it were very kind people.

Even though Empire is expensive, I like the quality. I had them install tile flooring in the laundry room of my home. I liked the pattern that I chose. The men who put the flooring down were excellent. They were better than I thought they would be. It was excellent service.

Everyone should be aware that when you use Empire (which I never will), you’re stuck with them. They are an installation company, so once you install their product, they are the only ones who can repair and if it’s not covered under warranty, you have to pay whatever price they want to match your flooring. I bought a house last year, beautiful vinyl flooring throughout. Soon after, a dip in the sub flooring made several pieces of vinyl begin to crack. After asking 3 companies to review, all offered modest repair costs IF I could get a box of the same flooring - it has to be a match!

Long story short, we had LVP installed in a small 55 sq. ft. walkway by our front door, replacing traditional ceramic subway tile. We knew we would need a new subfloor so that was factored into the quote. What these idiots didn't do was measure the amount of flooring needed and installed a single sheet of 1/4 inch when 3/4 inch was needed, so now the floor they installed sits a noticeable half inch lower than the rest of my floor with huge gaps under the trim. On top of that they didn't bring enough quarter round to finish the job.

I got new carpet installed by Empire. I went with Empire because of the dude that came to the house and sold me the product. He was really informative and good. The carpet is good, too. The only thing that made me upset is when they installed the carpet, they left a whole roll of carpet in my house. It's still here today. Also, we told the installers that we didn't want the carpet in the closet. They put it in the closet. We told them before the install happened what was supposed to happen and what we had conversed with the gentleman about. When they got there, it was like they did what they wanted.

I liked Empire's same day installation. I considered Home Depot but Empire was better. I had them install carpet in a bedroom upstairs in my home. Empire is great. You should give them a call first before anybody else because they are the king of carpets and flooring.

I originally ordered 2 pair of blinds for my front/patio doors and one for a skylight from Empire Today. After weeks of waiting for someone to come out and measure, the order was finally placed. I was promised delivery in 2-6 weeks. 13 weeks went by, I called the customer service department multiple times to inquire about my order with little or no response. Finally on August 18th the order arrived. The installer delivered the blinds and started the install. I noticed that the blind for my front door was the wrong color after it was already hung. The installer then advised me that the skylight blind was also incorrect because it was not meant for a skylight. He then advise me not to worry he would take care of the mishap and then proceeded to leave.

The Empire Today salesperson seemed very professional and had plenty of knowledge. I had vinyl flooring as well as carpeting installed in the bedroom, hallway, and two living rooms. It went mostly okay. We had been told by the salesperson that we only had to take breakables off. But when the people got here, they said that all the books had to be taken off too. So, we had to scramble to get those. But the quality of their work was fine. The carpet padding is really nice and thick and the laminate is pretty and easy to clean.

Empire Today did do a price adjustment for the unsatisfactory services provided to me during my carpet installation. The issue is resolved now. Hope they improve communication between installer and the company in future and do better job in keeping the customers updated.

I've used Empire once before to put in laminate on the first floor of my home. I had no problems with the first time I used them but this time the financing was a disaster. The salesman was the same man who came the first time, super nice and knowledgeable. The installer who came was awesome as well. He discovered a problem with the leveling on my second-floor hallway and did what needed to be done to correct the issue so that my new flooring could be installed correctly. Great guy. However, when it came to the financing I was screwed. I told the salesman to put it all on the account from Synchrony from the first time which had the full available balance.

Empire Today was wonderful. Their rep answered all of our questions. She was great and very knowledgeable. Then the guy who installed the carpet for the stairs was professional. He kept everything organized and cleaned everything afterward, which I appreciated. The quality is great. I was satisfied with the product and the install. It definitely met my expectations.

Received call after 4 PM day before carpet was to be installed, advised carpet was not in stock in CA. And would be at least two weeks before it would arrive. This after removing all furniture from all rooms to be carpeted.

We had carpet installed in our two bedrooms at home. It's excellent quality. The installation was quick and easy. I also had such a great experience with Empire Today the first time we did the rest of our house. I would definitely recommend Empire Today. It was fast, easy and there were no problems.

We signed a contract saying that the flooring would be done in 2 days. The contractors arrived very late each day and only worked 3 or 4 hours a day. We had to chase them up every day to find out where they were. Empire's contractors are extremely unreliable. They don't answer the phone and don't have a strong work ethic. Our tiny one bedroom apartment in San Francisco took 7 days to complete the work even though we signed a contract saying 2 days. They also didn't have the right supplies and had to make extra trips to their warehouse. A most unreliable service. Go elsewhere for your flooring! It was an exhausting experience.

I ordered a carpet from Empire last week, and arranged installation for today (17 Oct. 2020). The salesman was professional and accommodating. Empire called me no fewer than 3 times during the week to confirm the appointment and to ensure my household was COVID free. My window for today’s installation was between 8 am and 6 pm. At 1:30 I received a voice mail message from Empire telling me I had to reschedule the installation. I called numerous times and was unable to reach anyone in sales, customer service or installations to get an explanation.

When the contract arrived via Overnight, it read, I have to move all furniture. He never allowed me to read the 10 page contract, just held out the pen and had me sign a plastic box. Since then, I've called 2 times to speak with him about it. I was hung up on and haven't heard back. I'm very disappointed in this young man, and the company of Empire. I believe he lied to me just so I would sign.

Absolute disaster. Sales did not communicate with the install team. A one day install took four - one of which was a cancel due installer availability. Floors damaged at install. Charged for items not used. No return of phone calls; toll free number leaves you sit in queue unanswered.

I chose Empire because they could do the job fast. I had a vinyl flooring installed in a guest house. I was out of town during the installation. I called the sales person and informed them I was not happy with a dip or pocket in a walkway that I felt should have been leveled during installation. I was informed that I was too picky. I called the office to open a claim and sent in pictures, after a few weeks I was informed that I had not paid for a level floor installation. The other quotes that I received all included the floor being installed level and were within a few dollars either side of Empire’s price. I am not happy with the installation. While the flooring has only been down for less than a month and walked on a few times I can not comment on the product ware. I have my doubts about the company and products.

I bought a newly built home in April and to keep the cost low decided I would do the floors later. I contact Empire Today because they had a sale. The consultation went fine and we scheduled to do the install on 7/30 and 7/31. On 7/30 a man and what looked to be his under-aged son arrived at my home to do the job. Neither spoke english which limited our ability to communicate which directions we would want the floors or anything else. Halfway through the day the older guy said "no more floor, will come back." (They had run our of material). From that day no one called or emailed to follow up with what would happened. I called Empire and they said someone would call me with 48 hrs.

We ordered carpet on a Tuesday and was told they could install it that Saturday. We went forward with the purchase because we are in the process of buying and selling our house. The turn around time was extremely important for because of everything we have scheduled. Well, the Friday before our install we are told that someone did not process the paper work and we NEED to wait until Tuesday. Then told/asked for us to wait to put our house on the market?! Yes, excuse me, since the company can not do their job we are told to put our lives on hold!?. They said they were doing everything they could which is a lie! Mind you, no one cares that there is a cost on our end and affecting our bottom line, there are things scheduled and contracts we can not go back on. Ridiculous! Contacted multiple people and all said there was nothing they could do. So we have to pay since someone can not do their job.

We had carpet installed June 15th 2020. The installers ran out of carpet and called other people over to “piece together” fragments of carpet because they wanted to finish in one day. You can see all the seams in every room. We called the same week the carpet was installed to complain about the seams. I vacuumed the carpet one time and the edges where 2 of the seams were, came up and frayed at the edges (creating a hole in the floor). Empire Today had told us the install would take 2 days originally but they wanted to finish in 1 day. Since June, we had someone come over to our house to “fix” the seams, we had an installation manager out to the house and he even said we should not be able to see the seams. It is now, September 2020, and 3 months have passed and still no solution to the problem.

I purchased flooring in the amount of $3,052 and paid a $765 deposit in late February 2020. Covid19 came, EMPIRE had difficulty meeting the initial installation date, and I agreed to postpone installation. Covid19 then affected me financially and I continued postponing the installation date to the point when I decided in mid September 2020 that my best option was to cancel the purchase. At that point, EMPIRE upheld the 15% penalty fee for canceling the order, not caring about the dire conditions cast by the pandemic and my history as an old client. Shame on you, EMPIRE!

Note: Empire Today erases all of its negative reviews on Social Media and online if they can. The common response is "please contact us and we will look into it," or "someone will be contacting you soon." They NEVER do. This is a very detailed interaction. You also can never file a complaint with their office and there is no dispute resolution. If you call the corporate office you will be required to have an extension to reach someone but customer service will not give you that extension. So you cannot go up the ladder. You are stuck.

Updated on 10/13/2020: I submitted my initial complaint on 09/10. Details are in a screenshot. No one reached out. In fact, I was contacted by their sales department trying to sell more to me. I explained that I am not happy with the customer support or product. The salesperson promised to follow up and that never happened either.

Empire contacted me within a day of my complaint going to Consumer Affairs. The installers returned and did remove the chipped piece and replaced. It looks great now. I am still not sure where the communication broke down but they did apologize. I feel better about Empire now.

Installers were quick and completed the install of 3 rooms in 2 days leaving the floor fairly clean. In one week I fount a damaged piece, two days later I found 6-8 pieces that are manufactured bad. The texture is damaged by manuf. 2nd call, waiting two weeks, 3rd call, the hung up on me; 4th conversation they stated they have no knowledge of the bad materials (even though installer saw it and we both took pictures). After the 4th call again... they have to come see it (AGAIN, 2nd time). I've lost over a $1000.00 in wages waiting for these people. HORRIBLE Company Communications!

All seemed good when they installed my carpet. We were not to move in until the following week. The very first night in our new home, I took my grandson into the bathroom to brush his teeth. Unknowingly, there were at least 15 spikes sticking up in the threshold. My grandson received 2 deep puncture wounds to his foot and I received 3 deep puncture wounds to my foot. We both had to get tetanus shots. Now I am afraid to walk anywhere in my house in my socks. Did I mention my grandson is 6 years old. THANKS EMPIRE!

I had my floors done by Empire in 2018 and the installation went real good. The sales person that came out started off with the price way too high but then when I told them I wasn’t interested magically the price came down a whole $7000.00 which was such a joke to begin with but I went for it anyway. Here’s the problem I want everyone to understand. I had a dishwasher leak that damaged some of the laminate flooring planks in front of the dishwasher so I called Empire to get a price on repair. I talked to a customer rep that told me to just email them pictures of the damage. I then received a call back saying, "You need the whole floor replaced" and it’s going to cost big $$$$.

I had my carpet installed July 2020 and having seam problems for hallway to bedrooms, I have made at least 15 calls to your customer service and my issue is not resolved. I spent 7k and I will not recom.

If I could 0 stars I would! I just had LVP vinyl planking installed last month. It has now scratches everywhere. But there not real scratches. It's a layer of vinyl that's rubbing off to look like scratches. They've sent 1 contractor to my home to inspect. She said they were defective. Then they lied and said she didn't say that. Then they sent out their install manager, and he said they shouldn't be doing that. So I called today and manager said he didn't say that. They keep putting down on paper work that I used wood polish. Which I have never said. They do that to make it seem like I did something wrong. I have never polished anything in my life.

We hired this company to install carpet on stairs. They came out, did a reasonable quote. Did a great job installing. Called them out again to try and hire them to install more carpet elsewhere. They called and had to reschedule 3 times. We told them to forget it. They then called and offered us a discount for the inconvenience. We accepted. Appointment time came. No show. Recently my aunt called for an appointment. The day of her appt. They called to reschedule. I’m starting to see this is a pattern with them. It’s very unprofessional to keep rescheduling when people are sitting at home waiting. They give a 4-hour window. That’s 4 hours out your day wasted. All for them to call and reschedule or no show. Will not recommend them to anyone. They may not show up. Or reschedule 100 times.

WN 08.26.20. We have only the highest complements for William ** & Roger (ID #**) who installed new carpet throughout our 2-story Winter Spgs home in 1-1/2 days (3 bedrooms, dining, livingroom & stairs). First of all, they arrived promptly, with credentials & began working immediately. They moved heavy furniture when required, to empty a room, removed old carpeting, prepared floors for new product, installed new carpet, cleaning up, (including vacuuming) & put the heavy furniture back in place as they moved from 1 room to next.

I had a carpet installed September 21, 2019 and the entire carpet is coming apart!!! I had two people come to review and take pictures and they told me they will not fix or replace my carpet. They told me I had to wait until another person can come and look to stretch my carpet to fix it! I waiting a entire day for someone to show up and not a phone call or nothing. This Company show be out of business!!!! DO NOT USE THEM FOR ANYTHING. They have the rudest people that work for them.

I would have given negative "Stars". I had scheduled 2 appointments to have these folks come and provide estimated. Both times they cancelled last minute with no remorse or apology. I recommend them to stop wasting people's time. Their words in ads really don't match their actions.

Empire replaced my flooring at no cost. I am satisfied with the results. We had a wavy vinyl plank flooring and they replaced it to our satisfaction. We would recommend Empire for your flooring in your home.

Apparently samples brought to your home are treated differently (like with Scotch Guard) so they are of higher quality than what you get installed according to the representative of my case. These samples have more treatment so they can withstand going home to home and not deteriorate in quality. Apparently this is why the sample you order off of does not match the final product’s quality you received.

We will NEVER AGAIN use or recommend Empire Today for any future projects. Henry B the sales rep for Empire was prompt for our Monday morning appointment. He explained the process and we signed an agreement to purchase carpet and padding for 3 rooms of a small apartment. We asked if the installer trimmed doors if needed and he said yes however there would be an additional charge. Because we do not live in the same town as the apartment we requested a morning installation for the following Monday a FULL week away.

Updated on 08/23/2020: I posted a review before and received what I can only imagine was an automated response with no intention of. I was contacted by my representative who stated the install manager George was upset with me and was ignoring my phone calls. Highly unprofessional considering this was his problem not mine. Extremely dissatisfied.

Damage to our wall when the carpet was installed and the salesperson was not knowledgeable enough to know we had asbestos flooring down in our laundry room and that had to be removed first by a licensed abatement company. We now have to pay an additional $1400 for the removal. When we called them, the person we spoke with was very rude. We cancelled our order and got our deposit back. Do not use this company for anything!

Back in May I decided to have my flooring done since my rug was old. I have been saving up for new floors for almost 5 years. Little I know that I would be paying $2,167 for work that was never going to be done. I was given a contract to sign for almost $9,000 which was a high number for me but it was in my max range and I could afford it and. The mistake I made was signing the contract. The salesperson told me that they have no availability until 1 week later from the date I sign the contract to install the floors.