Empire Today Reviews

Empire did a great job installing my laminate flooring. Their rep was very knowledgeable about the product. She was very friendly. She wasn't pushy like a lot of salespeople are like. She showed me the product. She didn't push me to go with Empire right then and there and gave me time to look around. I appreciated her patience. The installation went fine, too. The installers were here early and they got the work done quickly. I've got a couple other estimates and Empire's price was better, especially for the quality of the flooring that was installed. Everything was excellent.

I've been a customer for near 20 years of Empire, and the times I've used them, it's always been timely, cost-efficient, and just good customer service and good product. I've never had an issue over the years with the company, which is why I continue to use them. Their pricing is good too. They're all good people, knowledgeable and honest. I'm pleased with everything they have done here and it was done when they said it was going to be.

The installers were very polite and nice. I like them. The only problem I had with Empire is the man came out and measured my house maybe a week before I was installed and the carpet is laid very nicely but I got enough carpet in my garage to cover another room. I don't know what happened with his measurements. He did my hall, my foyer and my den. The carpet looked good. The quality is good, too. It's good work but my problem is how did he get all this carpet left. I recommended Empire to one of my friends, and they put carpet over there. So, I wasn't that upset, but I was upset because I spent money that I didn't need to. But as far as their service and them being on time, that was good.

I was happy with Empire's price and their selection. I got what I needed and it was pretty painless. They ran late on the installation appointment but I work from home, so it wasn't a big deal. The installer helped me out because I was going to have a closet door track installed after he put in the carpet. Previously, they had cut the carpet, like an empty strip so I could put a piece of wood and the track in there. He said "Don't worry about that. I'm gonna put plenty of padding so you can put the track over top of the carpet." So, I took his word for it and it seems okay.

I used Empire once before about 10 years earlier. They seemed to do a fairly good job, so I figured I'd go on that experience. I had them replace a carpet in the living room this time. The experience was perfect. The only glitch was that they got delayed and they came later than I had hoped, but they still came the day they said they'd come. All in all, everything got done just fine. They did a very good job.

I like the new vinyl flooring installed in our two bedrooms. It's good. Everything with Empire was what I expected.

The sales rep of Empire was excellent. The installers on the other hand broke my picture frame. It was an old picture frame that said, “The greatest mom in the world.” Had my picture behind it when I was young and they broke it and hid it, instead of telling me they broke the glass. I called it in but I never got a response from it. But the quality of their work was excellent. I like the way the flooring looks and feels. I would recommend Empire to anybody.

Very Poor Customer Service and Absolutely No Value for their customers. I will Never use them again and will warn others. On Tuesday May 4th we were scheduled for a carpet installation. They were suppose to call early that morning and didn't. I had to call about 10:30 after they had not call to give me a window. Even then they said between 2 and 3. When the installers got here they didn't lay the carpet, they said they didn't have enough but someone would call us within 24 hrs to reschedule, but they didn't. We spent the next day for hours trying to connect with someone who could give us a resolve to No avail.

The sales rep voluntarily said floating laminate flooring would NOT have a cheap hollow sound when walking on it. Exactly the opposite is true. I completely wasted my money and time. You won’t know it until an installation is done.

I told my in-laws to call Empire. I told them what to tell them. They were doing our hallway and some steps. I told them to get commercial carpet because it's a lower nap, there's no tripping, there's no knot and get a very low or no padding. They installed the carpet and it looks great. But my in-laws’ feet, when they wear socks or slippers, they noticed that their feet are getting stuck on the steps and my mother-in-law's feet are bleeding.

Empire Today's rep was very knowledgeable and made me feel that he had my best interests at heart. I got a call the morning of the installation. The guys told me they went around and would be here in half an hour. They arrived within the half hour, introduced themselves, and we walked through. They looked at the job and told me what they would do and gave me some ideas about covering areas to keep the dust down. And one guy showed me the order of what I would get. Asked me if I had any questions, and then they began work. They told me the flooring would settle in a couple of days. They didn't say I can’t walk on it. They told me how to clean it. Gave me some items to clean it with. They also cleaned it for me.

They took out the carpet and installed vinyl flooring in the backroom like a three-season room. Everything was fine with the installation. The only problem was the sales of Empire Today told me that they have in-house installers. But that was not true. They sublet them out. So I didn't like that. But that was about the end of it. Everything was fine with that. The salesman was fine. We went over a number of things and he brought in a number of samples too. It was good.

I liked the idea that Empire's reps came to your home and that way, you could talk. The girl who came out was also excellent. She showed us everything and was very thorough. She gave us all our options and we pretty much went mostly top of the line. For the installation, I've never had carpeting before and didn't know how difficult it was to get everything in place to deal with the day. It's a tough day because you're moving around and when the installers got here, they didn't have the right proportion of carpeting. We had one kind going downstairs and one kind going upstairs. They were similar-looking, but they were different carpeting. One was Empire's top of the line where the padding was included with the carpeting, then we were putting a different carpeting downstairs but the padding was separate. And they didn't have one of those but we ended up working out because they got it from somebody else.

I reached out because I am replacing my floors throughout my house, minus the kitchen. I am having my floors done now by a smaller company because when the guy from Empire Today came out (Rudy **) he was maybe at my house 10 minutes, didn't take any measurements, told me that the floors they offer are not great products and the stuff I see online is all a bunch of ** because their products aren't great and that there was nothing he could do for me. Keep in mind I live in a townhouse that was just built in 2018 so... why he couldn't help still gets me but you just lost a customer for life because I would NEVER recommend this company to anyone!

Empire had a wider selection of carpeting to choose from. Their pricing was higher than the competitor's, but they matched that price also. The rep was good when he was here. He was a little bit harder to get ahold of once he had made the sale, but aren't all salespeople? The quality of the installers' work seemed to be good. We had them come back out to do the tacking that they did at the edge of two different thresholds. We could actually feel the tacking through the carpet. But once they did that, it was fine.

I called four different people for new flooring and one didn’t show up from Home Depot. I also called Floors for Living and they came out. But Empire had the best price, so I went with them. They did really well and I would tell others to call, tell them to come out, and get a quote. They do an amazing job. I had the laminate flooring put in and it is beautiful. It is very good and I don't have to rag through. I can just run a wet mop to clean it. I had it out in my back bedroom. I have two sons that’s in wheelchairs, so I needed to get that carpet up. We had a pipe freeze and busted pipes back there, so we just did that part.

I had a prior experience with Empire Today when I looked at carpeting prices at my house before I moved, but it didn't work out because of the type of flooring we had. So I called Empire back when we moved because we needed all new flooring. Everything went really well and they were really helpful. The installers double checked everything, wore their face masks, and were very courteous of our time. They also called about a half an hour to an hour before they got here and when they came, they verified that the product was what we ordered. They were pretty much self-sufficient, just went in the room, did it and told us when they were done. The flooring looks great and we had no issues.

I loved my experience with Empire. It was wonderful. I'm enjoying my new carpet. It's so pretty. I thought the installer was going to come with the whole crew of people to help him. But he came by himself and I was like, "Who's gonna help you?" He was looking at me like I'm weird. He said, "No one." I said, "Really? You can do it by yourself? Okay, that's fine with me." and he went in there. Nobody heard him working. I almost forgot he was over in the other room because the door was pulled up. Then, I went over there and he was almost done. He wasn't even been here that long. He pulled that carpet out really fast. He did a tremendous job. He was finished really fast.

The salesman who came to my house was nice and he knew exactly what he was talking about. He took care of everything as well as made sure all the measurements were right. On the same week that he came out was the same week they came to install. I did two rooms. Unfortunately, the original flooring that I picked out for my living room wasn't available. My second choice ended up being the choice they put down. It’s the same model number, but the color was different. Still, it worked out overall.

Empire Today did a really good job just like they said on TV. I saw their commercial on TV and I said, "One day, I'm gonna let them do my floor." I was looking for hardwood and I went with laminate because it looked just like hardwood. The gentleman that did my floor did a beautiful job. Everybody likes it. They come over and see it, and they compliment me. It's really nice and shiny. The upkeep is easy. I bought a Swiffer mop and it's easy to keep it clean.

We used Empire Today before for the rug for our steps and then we decided to use them again. The installation team was very neat. We love the rug too. Empire Today does a good job and I would definitely recommend.

Empire was quick and easy to work with and reasonably priced. It took eight days to have it all done from the time we called until the time it was done. They were efficient and on it. The new carpet is nice. It did exactly what we wanted it to do to and it just kind of cleaned up our space.

My sister had her house done and highly recommended Empire Today. I called the salesman, and he was wonderful. He was very knowledgeable. He's been with the company for many years, and he was very likable. He spent lots of time with us. He was great. On the other hand, there was a bit of a language barrier with the installers and installation took way longer than I thought it was going to take. However, I was thrilled with the end result. Empire Today is a great company. I would definitely use them again.

I liked the customer service from the Empire Today salesperson. She took her time. She wasn't trying to just sell me something. She offered positive feedback and she was a very nice lady. I love the finished floors. It was the laminated vinyl. I wanted something that was waterproof pretty much and that could withstand high traffic and would last me a while. The time frame they gave me was based on the time frame that I requested and it went off without a hitch. The gentleman did a superb job with my new flooring. It was very clean and neat.

It was a good thing that the installation of our vinyl flooring from Empire was done in one day. The installers came with masks on and we explained that we were both fully vaccinated. If they wanted to take their masks off, we felt that they would be safe. They were grateful for being given the chance to work without a mask. We like our flooring. It's definitely improved the value of the home. This kind of flooring is what everyone wants. They don't want carpet. They want the hardwood look.

The installation process was good, and the workers were professional and neat. Everything came out well. If there was anything that was wrong, they jumped right on it, were more than willing to fix things and do things to my satisfaction. Everything was wonderful. It was a good experience for me. There were some hiccups, but customer service stepped right up and got everything corrected.

They were there when they said they were going to be. They did what they were supposed to do, and they were so good. Everything was so good.

I got some pretty nice plush carpeting installed in our upstairs, four bedrooms, a hallway, and a stairway. The salesperson that came out first was awesome and very informative. The guys that installed it were very professional. They went over the same things again that the other guy had gone on just to make sure. They were really quick. I was surprised how quickly they were done. They were great. Whenever I walk on the carpet barefoot, it feels so good. I love it.

The sales guy was a good salesman. He knew his product. He was very knowledgeable. I had some kind of squishy plush carpet installed in five bedrooms. The sales guy said that the install guys would call me a week before the installation. But they called a day before, and said they would be here sometime between 8:00 and 6:00 PM. The install guys called me about 10 AM and said they were on their way. They were here till 9:00 at night, and they still didn't do everything they were supposed to, not because they refused, but we finally just said that we would do it because it was 9:00 at night. Also, they only sent two people. The irritating part was if it was that big a job, the schedulers shouldn't have had them do another job before us.

I had hardwood and carpet installed. Everything turned out good. The installers were great. But we can never reach the salesman for the hardwood about different questions.

I found Empire to be fabulous. It was such a good experience in every way with them. The carpet's beautiful, the workmanship was great, the crew I had was extremely accommodating and I couldn't give them higher marks. The sales rep was young, terrific and he had an eye. My work team was also extremely excellent, especially the gentleman who put down the plank flooring. He was a terrific carpenter. He was creative and they were extremely helpful. People ask me all the time where I have things done, so I freely recommend Empire and give them the contact.

Horrible experience!! Scheduled an installation date for one week out on a Friday. Received confirmation call on Wednesday, two days prior to install, so far we’re thinking everything was fine. Rep said they’d call between 730-9am on the install date with exact time of arrival. Thursday night, the day before install, received a missed call/got a voicemail saying they have to reschedule. Called right back and they were already closed. Now Friday, install day, we’re beyond the 3 day cancellation period and already paid 25%. We didn’t get the service agreed upon and weren’t called 3 days prior with any explanation as to why they need to reschedule or why they aren’t providing the services paid and agreed upon. The day of install we didn’t get a call and nobody showed.

Empire stood out to me with the deals that they had. I felt like the sales rep was rushing me a little bit though. He didn't give me enough information. But other than that, I have no negative feedback. The installers were on time and were polite. They did an excellent job. I loved the fact that the vinyl flooring is durable for dogs. I also love the color of it. They met and exceeded my expectations. I'm completely satisfied with everything.

I used Empire at my previous condo and thought they did such a good job that I wanted to call them back. The sales process was super easy and I'm glad Empire had some really great COVID protocols in place. When I first made my appointment, I was able to get it in two days but I waited a little longer to make sure that my husband was also available. And then, my daughter was quarantined from her class, so I called Empire and canceled the appointment because I wouldn't be able to get her out of quarantine by the time I was able to reschedule. Then, I scheduled again. It was very easy.

We had carpet installed in our basement room. The installation experience was really smooth. They were highly expert and good. The quality of the product was excellent. It looks great.

I had Empire Today install luxury vinyl planks and carpet in a property that I remodeled and sold. There were two different crews. With the luxury vinyl, it was a long day, and there were some things that were missed. The supervisor came back to the condo several times to make sure that it was done to how I wanted it. So, that was good. With the carpet, they were only there for the one day. It was just two guys and they were pretty good.

I took the carpet out and bought wood flooring from Empire Today. It’s much better and easy to maintain. It’s everything I expected and the installation was excellent.

The sales rep was a nice person. He explained to me everything nice and clear. The installers did an awesome job too. I had carpet installed in the whole house and it's good. I'm so happy with it.

The sales rep is absolutely fabulous. This is the second time I've been in touch with him and he was very good. Also, the installers were on time, quick, efficient, and professional. They did good quality work and they vacuumed even the hallway. They were COVID-alert as well, so I was happy. All in all, installation day was perfect. The rug feels very soft when I walk on it too.

Everything looks great. The only thing is the self-leveling cement that Empire used. I now have more unevenness on my floors than I did before. It leveled it out where the dip was, but it didn't level the whole floor out. By the time we had gotten to walk around and feel everything out, it was too late to say anything. Another thing is when they installed the flooring upstairs, they knocked the nails through the roof on the back end. They said that all they could do was give me $200 and it's more than $200 worth of damage to the roof because we’re gonna have to get it all done. But when dealing with them, they’ve been courteous. They did their job well and everybody was very respectful.

A guy that did some home improvement stuff for us said that he could lay the flooring but it was taking a long time. Also, we would have had to have done some work ourselves and we've got bad backs. Empire was going to do it within two days and they were going to do it right away. The day that the installers were supposed to come out, we had a huge snowstorm. They rescheduled it for a Friday and they got it all done in one day. The flooring seems to hold up well so far. I didn't go with a real high price product but it's made my home look brand new.

I've used Empire before, and it was a decent sale. Recently, I had them install some carpet upstairs (the stairs, and the bedrooms, and hallway) and I was very pleased as well. The rep gave full details and was professional and then the installer did a good job. The installation was done before the time period they said and the quality is good, like walking barefooted.

The installers from Empire were very respectful as well as quick. They took all my furniture, moved them and put them back. They left the place clean too. When we bought our house, there was carpet and my husband took it out. The wood floor was a lot of work. After my husband passed away, I decided to put the carpet back in the hallway, the living room, and then the area where people come in from the door. It's easier for me with the carpet because I have a problem with my back, plus now I have a broken leg.

The sales rep seemed knowledgeable. He showed me all the samples and whenever I had a question, which he was not sure about, he would go to his supervisor. I even got a chance to talk to the supervisor on the phone and validated some information. I had the luxury vinyl flooring installed in the kitchen area, the dining area, the foyer, a bathroom, and office, so I had quite a bit done. There were five gentlemen who came out. There were still some finishing things which had to be done, but overall, they did it all within the day. Right now, everything’s good and I'm happy with it. I’ve got a lot of positive compliments on it.

Somebody came out and we talked to him. He gave us a price and then about a week later, they installed the rug for the steps. The installers did what they were supposed to do and they weren't there long. It worked out well. It was a good experience.

I chose some of the things that I originally had suggested and the rep from Empire said, "That's nice but with the unevenness of your floor, it really won't conform. It won't look good." He directed me in a better way to go. We got a wood looking vinyl flooring. The people who came to install it were excellent. They were really quick. They had started halfway through the hall. They did not have the wood run running the way. I originally said that I wanted it. When I brought it to their attention, they said, "No problem." They've ripped it up and put it down correctly.

I had a fantastic experience when the sales rep came out to the house. It was pretty cut-and-dry, and didn't take up a lot of time, but definitely answered any questions I needed done. I was on a bit of a time crunch, and we were able to get everything finalized right then and there. Also, it was reasonably priced. Empire told me when the installation company would be calling. The installation company called me and let me know what time they were coming out, so I could be there or somebody over at age of 18. When they arrived, they asked to see the room, and I showed them the room and the areas. They assisted me with removing a dresser so they could get the carpet in. They did their job and they were there for a little bit. But it was a lot sooner than I expected it.

The workers that came in were fantastic. It cost me more, but I gave each one of them $20 both times. They were that good. However, I don’t want to deal with Empire anymore. To begin with, we had a quote, but we had problems with the stairs, so we switched it. When we switched it, it was over $2,000 cheaper for us. Empire owed us $2200 and they were supposed to pay us back. The rooms and the stairway were carpeting, but when they were going to do the wood floors on the main floor, I had to write another check for 19. They wanted their money before they even do any work. If you owe me 22, I shouldn’t have to write you a check for 19. Figure the difference. If they wrote me a check for $300, we were good, but they wouldn’t do it that way. It was a pain in the butt and it made no sense either.

I purchased a laminate floor from Empire. I had it installed in the hallway. The sales rep was a very nice gentleman. I didn't know what I was doing. So, he was letting me pick out what I want, which was fine. Then, when it came to the bathroom, I thought I wanted tile, but I ended up not getting it because I needed subfloor work and they said they don't do that. But I had no problem getting my deposit back. The installer did a good job. He went through and pulled up the floors. He had to come back the next day because he didn't have enough but he sent another guy the next day and he did a good job too. I really like it.

We had carpet done in the main room and we're happy with it. Good quality and good installation. Two installers came, got the furniture moved, and got to work. One stayed, while the other one said that he was gonna be gone for a bit and then he came back. They got the job done in a reasonable time. All in all, I'd recommend Empire.

I used Empire in the past. Recently, I had them install carpeting in three bedrooms. Their reps were very good, easy-going, friendly and helpful. The installation team was also quick and efficient. I would recommend them.

The sales rep was awesome. He checked everything for me and gave me my options. He was very informative too. He told me everything that was going to happen every step of the way. Everything went well and I'm very impressed. We had hardwood flooring installed on the stairs leading to all the bedrooms, and we had the carpet installed in the loft. The men who came to do the installation finished earlier than they stated they will be able to finish. There were two of them, and they worked fast, especially on the carpet. I left not even an hour and it was finished.

I had bedroom carpets installed and it went very well. They were efficient and quick and did a good job.

We’re out in the country and I tried to go to some of the local stores. Some of these stores have been around for 100 years, but it was not working mainly due to the COVID and trying to set up something with them. I should have done Empire in the first place. I had always known about them. I went online, set up an appointment, and I was very satisfied with the sales lady that came out. She was great and presented all the different options, including the extras. I got an estimate and got the product ordered. The three guys that came out to do the job were great. They just worked and got it done. I was surprised it was so quick. They moved my stuff out, moved it back into the rooms, and did a great job. We haven't seen any area that needed improvement. It was good. We had carpet in two of our rooms, and we love it. It's doing great too. It's a great quality carpet, so we're very satisfied. Give them a call.

This has been the worst experience I have ever had with a carpet company. I ordered carpet for my living room, bought it the day that the salesman showed me the samples. My installation was scheduled for the next Monday and the carpet installer showed up with the wrong amount of carpet so he couldn’t do the job. He told me he would be back the very next day first thing in the morning to do the installation. He did not show up. I called customer service three different times and they say there’s nothing they can do about it. Or they tell me that the person that I need to speak with isn’t answering their phone and there’s nothing more they can do. I called my salesman. He said his manager would handle it and call me right back never received a call from that manager. Now Empire has cashed my check and I still have no carpet in and they don’t seem to care that I had to take two separate days off of work and lose money due to their error.

We went to Home Depot, Lowe's and places like that, and we liked Empire's product better. We got the vinyl laminate flooring. The installation didn't go as I expected though. The crew came from Columbus, which is two hours away, so I understand them getting here at 10 o'clock in the morning. However, the installer had to leave and he was gone for almost an hour because he didn't have a certain tool that he needed. He had to run up to the hardware store, go buy one and then come back. That was an hour in delay. Also, the floor goes from the kitchen to the hallway to the bathroom. It's all one floor. There should have been more than just two guys here. Two more people would have worked great.

We are selling our home and two days before our showings were to start, one of our dogs tore up the carpet in a bedroom. After local companies were booking about two months out, we called to schedule an appointment with Empire to quote an install and thankfully, they could get us in that next day for a quote. The sales rep called us the day of the quote and said someone called in sick so he was double booked and asked if he could come another day, otherwise he wouldn't get there until 7 pm. Given the nature of the situation, we wanted to get something set-up ASAP and asked him to please honor our appointment and come that day, even if at 7 pm. He did arrive late that Friday evening. The appointment was very quick, almost rushed. We informed him we were selling and weren't looking to spend a lot, but something similar to what was already in the bedroom since listing pictures had already been taken.

My friend had her family room done by Empire and she suggested them to me. The gentleman that came in was very good about explaining what was available and what they did and exactly what they were going to do, and how they were going to take care of everything. I was satisfied with what he said they were going to do. It sounded like they had plenty of experience at doing this job and guaranteed that, "We'll continue to come back if there's any problems."

The salesman gave us a sob story that his elderly father was missing and he was distracted and needed to go so he was going to give us the best deal ever and told us no other company could get our floors installed before Easter. So we felt bad for him and accepted his deal. The company called to schedule as he had promised, I took the day off of work because they can only give you a 10-hour window as to when they will arrive and then the day of the appointment never showed up. My husband called and then they told him that the product was out of stock and that they needed to reschedule.

Empire beat the price of the other providers. We love our flooring and we're going to reach out to do the laminate downstairs.

I used Empire before and didn't have a problem. So, I went back to them and got a carpet. The installation team was great and I was satisfied.

Empire's reps were polite and they had a good offer. So, I got them to install tile in the bathroom on the floor and the installers who came out were polite as well. But Empire should make sure that one of them speaks English as there was very little verbal communication between us. Despite that, they nodded, went in about their business, and smiled.

The sales rep was fantastic and the installation was fine. My wife and I love our vinyl flooring. It's very good.

Salesman came to my house on 3/25/21. I looked at flooring samples while he measured. He then quoted me $21K on LVP on a color I didn't even choose claiming his manager told him I could save thousands on this color. Thousands? It's a 2000 sq ft house. I asked to see a breakdown of the prices - salesman said the installers would go over numbers with me. I asked what the cost was per sq ft and he said he was just a salesman and did not know but a manager would call me.

From the time the sales rep walked in the door, I felt extremely comfortable. He was great and very personable. He helped me pick out a color. Later on, I wanted to switch colors and I called him and he said he would take care of it right then. Then, he called me right back and said it was all done. They gave me a date for the delivery and they showed up on time. And the guys that installed the rug were wonderful. I have a bedroom full of furniture and they moved everything out and put the carpet down. It was a very positive experience and I love the finished product.

I was looking to purchase for three rooms and I got laminate and a carpet. Empire Today's salesman was very nice and the workers were cool. I ordered the flooring on a Friday and the guys came Monday. I like the flooring and I'm happy with it.

Worst possible experience. They made an installation date and no one called or showed up. We called them and they stated we should hear back by 11AM the next day on what happened. No one called and we called them again to figure out what was going on. Each Customer Service rep we spoke to never knew about the conversation we had with the rep before them. We were told we could get $100 (supposedly this is normally $50) for a missed installation due to the inconvenience of having to take a day off work and moving things in the house for a no-show and no communication. Then the new installation date came a week later and again no calls, and when we called, there was no record of our new installation date in the system and no reference of a discount. They wanted to set up installation for a week later... again. At this point we asked for the order to be cancelled.

My parents used Empire Today and I liked the way that they did the carpet. The rep was nice, gave me some good ideas and helped me with saving as much money as I could. The installers were only there for two hours because it was two small rooms of carpet that they did. They were in and out fast. I had a good experience.

I got a couple different quotes and I ended up going with Empire because they were a bigger brand. I got a better feeling for them. The guys that did the flooring were in and out by maybe six hours. The flooring looks amazing. I dropped a few things on it and nothing is scratched up yet. I’m very happy with it.

We're very satisfied with our purchase. I love the quality of it. Everything’s doing good.

I had LVP installed in office and bathrooms, and carpet in other portions of the house. I need to call back Samantha from Empire Today's customer service later on today because I have some issues with the second install. The team that installed the LVP, because I had that done at a different time in the bathroom, was not so good. But the guy who installed the flooring in the office was wonderful and the team that installed the carpeting was superb.

The price on the carpet, the quality and the warranty seemed good but there was a little bit of a mix-up with the delivery with the subcontractors. There was some miscommunication between the point of the sale and the actual installation. Empire Today could improve on their communication with the subcontractors. Other than that, it was good. The parts that were missing got delivered today, so it should be on its way to being fixed in the next week or so.

My son had used Empire and recommended them. I ended up going with a carpet from them. I couldn't make up my mind about some things and their rep gave me some suggestions on what would go with what and I thought it was very good. I don't like having to have to pay ahead before they install the product. I don't think that's very fair, although you can get your money back from a credit card. We put it on a credit card. You can put up so much money, but to pay the balance before it's laid is right. Other than that, the finished product looks really good.

I had a condo in Maryland that Empire Today replaced the carpeting. When I came to New Jersey, I recommended their service to my husband. The installers were very good. They moved everything and nothing was broken then they put everything back. They were courteous. The carpet feels good on my feet, walking around barefooted. There's thick padding but not so in the man cave because that's a Berber carpet. But it's good for my husband because he has MS and he uses a walker so that's the best carpeting for back there for him. I would recommend Empire Today and once we decide to do our upstairs, we would definitely consider them.

I like the prices of Empire Today. I bought laminate floor. It looks like it’s wood. The quality is better than other places. It's nice. I like the style, and it's easy to clean. The sales rep was really nice. I tried to get my friend to get Empire. I was hoping she’d get him if she called them. The installers were great.

We’ve been looking for some sort of the wood look. We would have done a little bit more in that, but it was too pricey for us. So, we chose to split it up and do some carpet and vinyl as well. The salesman walked us through everything, and he didn’t try to push what we didn't want. He made recommendations off of what we did want. The installers were wonderful. They did a good job. They were very thorough, would ask me and make sure where things were. They even changed out a toilet for me and put a new one in instead of the old one back in. The guy who did the wood look and the vinyl was very good. The second set of people who did the carpet were really good too, and very quick. When we had a little bit of problem, they came out, fixed it and apologized. It wasn't a big deal. It’s just I didn't want to be the one to do it.

The carpet is nice. Empire Today did excellent work and I’ve also used them twice before.

I just got my floors repaired by Empire. I'm not happy with my floors. Thank you.

We've been using Empire Today for years and they recently did carpeting on the stairs. The rep was helpful. She had lots of things to show us in our home, and we were able to find exactly what we wanted. The installation team was very efficient and friendly. They worked hard and got out of there as fast as they could. The carpet was a moderately priced product and we'll have to see over time how well it wears but right now, it looks good.

Empire Today install our vinyl flooring and tile flooring. It's got good quality. I like it. We're happy. I liked the price, too. Our experience was excellent. It was more than I expected.

Empire responded back quickly and they had better deals. I had them install the carpets in three bedrooms and a hallway. The product was pretty good. But the contractors could be a little bit better. First of all, I had a guy bleed glue all through the carpet. Then after he did that, my wife looked outside, getting ready to go outside, and he was at the end of my driveway taking a leak. I called it to report it. He sat there like that is where he's supposed to be and that is what he's supposed to be doing. It could be straightened out a little, fixing the small errors, that’s easy. Nonetheless, I would definitely recommend the quality to a friend.

Empire Today came out and gave us our options. We picked the color and the fabric and scheduled the installation. The wife and I had ended up getting covid so we had to reschedule and that was simple. They did the installation for a 30x32 room in a day. That was a good job. The guys that did the work were polite. They worked hard. I was surprised because most carpeting comes in a 15-foot wide length, and they only had a 12. They had to have a whole other seam in the whole length of the room which concerned me. I hope it stays nice.

Don't order from this company. I had them come out to my house and give me an estimate, paid a deposit and scheduled an installation date three weeks after my order. I was going to pay over $3,000 for three bedrooms to have high quality carpet installed in three bedrooms. On Friday I called to try and get an estimated time and I did not get any response. (Their phones were not working. It answered then hung up).

I had Luxury Vinyl Plank flooring installed 1/29,1/30/21. The transition pieces needed to be ordered. It was scheduled 2/4/21 to have the installation of the transition pieces, planned the day. "Wrong color". The pieces were rescheduled for 2/24, " wrong color". Rescheduled 3/18, waited and called every 1- 2 hours to learn at 5:30 pm, the installer stated he was not assigned to the job. Rescheduled for 3/20. Called the call center every 1-2 hours. The supervisor of the call center sent an email to the installers to escalate the concern. The installer was a no call no show. I was advised to call the installer and customer service department on Monday, no answers. Messages left on the voicemail. No call back. Sent an email to the Customer Service, with an "out of office" response. No responses from the installation department or the customer service department.

Empire came out and sold us Luxury Vinyl Planks for our entryway, kitchen and laundry room as well as carpeting for our dining room, living room, den, stairs and upstairs hallway. Then when they came out the installers said the kitchen is not level enough for Luxury Vinyl Planks so they left. The saleswoman came back out and started going over options before stating the Vinyl sheets would cost MORE than the LVP.

It was short and right to the point with the sales rep. The team showed up on time during the installation, cleaned up, were in and out and everything was fine.

Generally, I'm satisfied with the Empire. It was just that once they finished the hardwood flooring, they were supposed to finalize with the flex molding. But they did not update me when they could install it. They said it’s four weeks. After that, they did not contact me, that's why I have to call them. But then the price was good and the installers were very professional. The quality was okay too.

A person from Corporate Office called and stated that they was going to refund my full down payment. Also stated she was sorry for any inconvenience and frustration I went through. I am glad that I am getting my money back, but still not happy. I had to go through all this frustration and get consumer affairs and BBB involved. Still would not use them nor recommend them.

I selected Empire today for my flooring needs as I thought they were a well respected company. Unfortunately, my experience with them was not good. I was scheduled to have flooring done two days after the consultant came to my home. The day of the installation, I called to find out when I should expect the installer. At that time I was told that the installation date had been changed as the flooring was not in stock. They had not bothered to tell me this until I called them. I lost a day of work for nothing.

The gentleman from Empire Today was professional. He had a lot of a variety of colors. I wanted something a little tighter to the floor and the only thing he had in that category was the most expensive one. On the installation day, the installers came. They had everything they needed. We spoke about the pattern that we wanted to put down and which rooms we wanted to put down first. They began to work and didn't stop until they were finished. It all went down the same day. We were already warned in advance that it wouldn't be the cleanest project but the two guys at the initial four rooms were professional. The carpet is much better than the old one. Empire was quick and I would mention them to other people.

I liked the sale that Empire was running at the time. I got the vinyl flooring, plank, and vinyl installed in my kitchen and living room. The installers did a wonderful job. They just took a lot of smoke breaks. It could have gone a little quicker if they didn't break so much. Other than that, for the quality, the price was right. I'm very happy with it. I've got other things, so I need to have other floorings I need, and I will probably be going with them in the future.

Recently I had Empire install wood floors and carpet. I thought they could do things quickly but that got messed up. The rep matched up the colors then he said that it was their biggest, was it pricey, and that they could start on Saturday, so I was like, "Okay." They came on that day and did the floors. I thought they would do both and then he said no. I asked when is the next one. I called back and he said I was scheduled for Thursday. I said I never scheduled anything on that day 'cause I'm working so I had to get that rescheduled for the following week to get that done on a Saturday. That was the part I had a problem with.

Empire Today did our living room so we went with them to do the bedroom. We told the salesman what we wanted and how we wanted it. The installation was very quick and easy. They moved all the furniture and it worked out good. The flooring is waterproof which is the biggest thing.

The crew that installed the carpet was nice. It was an excellent experience overall.

Joe has been great as the sales guy and the installers have been very accommodating.

The initial experience with the salesman was great. He seemed knowledgeable and professional. We explained our needs, including a sub-floor repair need in one room. The salesman indicated that the installers should be able to take care of it, but there would be an additional charge at the time of installation. He was not just an Empire salesman, as he informed us that he also had a construction company that he sold for. The salesman inspected the flooring damage and represented himself as an authority in what his installers could/would be able to do. He also talked about the quality contractors Empire uses for installation. We purchased carpet for 4 rooms and laminate wood flooring for the stairs and landing. Installation was scheduled for two weeks later.

We used Empire approximately a year earlier for some flooring in a different area of the house. When we used them again, they were easy-going. We got a mid-grade laminate. It's fine for what we need it. But they subcontract out their flooring and the communication between the agreement on what's going to be performed from Empire on paper versus what's given to the contractor doesn’t get passed along. So that contractor is skeptical on what’s included. Overall, Empire is fine but they need to pass on what the agreement is to the contractor, so that way they wouldn't have that problem.

Scheduling the salesperson to come out was easy. It was through their online service. He came out and then took measurements and gave me a quote. The only thing that sucked about that was he said, “This price is only good for today.” They put me on the spot. I said, “I'm not giving you an answer today.” A couple of days later, I called him and said that we did want to go with it but he still held the price for me. Then when the installer came out, he didn't have enough carpet. Empire should check on their installers on jobs and not have people come back that aren't good. There are also stains on the carpet that I don't think should be showing.

We have a home in Indiana, and we've had carpet from Empire installed there. And then, we saw in the newspaper that it was 75% off so we thought we’d replace the carpet in our Florida home. We're happy with the carpet, and the installers were great. The carpet is gonna hold up well. The salesman said that was the best one, and it isn't as spongy as the last one we had. It seems like it will wear well. Empire Today is a lot easier than trying to get samples from a carpet store and coming back and fooling around. It’s easy. They came one day. And then they came the next day and did the whole job.

I had my carpet replaced with hardwood floor on the hallway of the second floor of my home and the sales rep that I dealt with at Empire Today was very good. But when we talked about the floor, I mentioned to him that I wanted the floor glued down. Then, I don't know if there was just miscommunication between him and myself, but when the installers came to put the floor in, they said they came to install a floating floor. One of them called in to their boss, then they had to get in contact with the sales rep. It all worked out, but I ended up paying an additional $300 and some for the floor to be glued down. And before we got that all settled, it was about an hour and a half to two hours before the installers could even start doing the work because they had to get this issue resolved. Other than that, the work was done professionally and I'm really satisfied with the floor.

The customer service fine. The process was easy because I knew just about what to do and what I was looking for. So it was okay. I chose the vinyl laminate flooring. I like the colors because it matches with my kitchen. It feels good to my floor and it brightens up my kitchen and my dining room. My floor fine. I'm enjoying it.

With Empire, it was very convenient because we could have someone come to the house to show us samples and we could get nice-sized samples to view with our paint color. The quality of the carpet for the price was also better with Empire than what we found in the home improvement stores. The rep who came here was awesome as well. He was super friendly and respectful of our home and of us. The new flooring looks fantastic. It's soft and durable, so we're very happy with it.

This has been the absolute worst experience! We ordered both carpet and vinyl plank flooring. At the start, the sales guy had issues entering the sale cost and financing of our order and said he would adjust it later. He did not. On the days of install (separate for both carpet and plank) I made the requested payments before the installation and was told it was paid in full. But then, 2 months after the job was done (more on that later) they are harassing me and telling me that I owe $2278.69 MORE. When I explained why that is not the case, I then receive a letter, now 3 months after install, telling me that now I owe $2841.87...so an additional $563.18 than they claimed I owed previously. Fast forward several more weeks...they are asking for a new amount. It's very clear that this company has zero competence when it comes to sales, accounting and customer service. The amount of calls and emails I have received regarding this is absolutely over the top. I owe this company nothing more.

If I could give zero stars I would. We signed a contract because they said they could install the LVP on Wednesday 3/10. Then the sales person called to set it up after I paid the deposit (which by the way they charged more than they should have, more than the contract called for) and nope, can't do Wednesday, it will have to be Thursday. Ok, inconvenient because I work from home and the 1st room done was to be my office which we had emptied out. BTW they tell you arrival will be between 8am and 6 pm, that is all they can do. So Thursday at 1230 I finally get to speak to someone AFTER waiting 54 minutes on hold and nope, the crew didn't show up so it will have to be Friday 3/12. They said call after 1030 if the crew has not shown up by then and they can give you a better estimate of arrival.

The first time out, the sales rep was easy. He showed me all the floors and explained everything to me. It was a 0% financing for the year. I got something in the mail that said the 50-50-50 or 75%. I called the company and they told me I had to call my sales rep. I asked him which was a little uncomfortable because the company sent me something then they told me to go ask somebody else. But he said he was using the best deal for me.

Two years ago we called Empire, based on their reputation, to install carpet in our living room and hallway, large downstairs family room and vinyl flooring in our foyer. Very nice man came out the day after we called and spent a lot of time with us picking out our carpet. We chose a medium pile carpet, high quality for living room, and a VERY high quality Berber carpet for our family room and a beautiful vinyl tile for the foyer. The foyer tile was installed first and it was and is beautiful. The installers did a wonderful job! Then they came to install the living room. Again they did a fine job. Last came the Berber in the family room. It had to be seamed and the seam is in a high traffic area which we were not happy with.

They reached out after seeing my review and returned my deposit.... The person I talked to was apologetic and professional...

We had carpeting installed in four bedrooms. We love the quality of the carpet. Everything was perfect. If we ever need any other flooring in the future, I'm sure we'll be contacting them again.

Worst decision I ever made was allowing These people into my home. I was robbed $2550. They sent a family of 4 to my home to install my cheaply made carpet. Two young children around ages 11 and 13 a gentleman and his petite wife. The gentleman knocked on my door and said he was here to install carpet requesting remaining balance from my husband. Once he paid the gentleman walked outside and came back with his family.

After I got the initial quote from Empire, I bumped that up with a local competitor in my area. The second price that I got was somewhat lower. However, there was not a guarantee that it included everything that Empire's price included. So I felt comfortable with going with the Empire. There was a lot of heartburn that happened throughout the process. When the installers got there, they pulled up the floor, just to realize that we did not upfront check the product that we had ordered, which was the wrong product. So it took about a week or so to get the product in and that was a little bit of an unexpected stress. But Empire made sure to really prioritize the situation and get it done, and it turned out well.

I had Empire do 4 areas of carpet in my home in 2018 in 2020 I realized that the rug was buckling in 3 out of 4 rooms/areas. When I called up they informed me that I would have to pay $100 per room to have it fixed. I was extremely upset because when Terry ** from NJ was at our home selling the product he assured us that these rugs were completely warranted. A few weeks later I decided to call Terry. Personally he said that it didn’t sound right. He would try to resolve it and get back to me in no more than 4 days. It’s been way over that & He still has not had the decency to call me back.

Empire Today gave me such a hassle at the beginning. When the salesman was here, I just talked to him and he agreed with everything I said. But when it came time to it, it was like they didn't even pay any attention to what I said. So I told him that he wouldn't listen to me and that they were not worth my money and then I asked to cancel the whole thing. Right after I told him to cancel it, the installer showed up and the installer said that he could get this done for me and it'd be great. He was the perfect installer I ever met in my entire life, so I decided to go for it. I've had the wood planks installed in the living room. It’s beautiful. He was here at 11:00 or so and he left at 6:00. He did a fantastic job. Once the installation was completed, I was better.

I had one little hiccup where Empire Today told me the carpet was supposed to come in and it didn’t. But it came in a couple of days later. The price was unbelievable. I compare prices with Avalon Flooring, and it was almost half the price. The guys came in and they were so professional. They had the carpet installed on my stairs. They had to cut it to fit the stairs. And it was a pattern, so it wasn’t easy. They did it in under three hours. They cleaned up everything. They vacuumed. You wouldn’t even know they were there.

I liked the carpet that I had Empire Today put in my bedroom, so I went with them again. But their installation team was rushing. They banged up a corner of my wall and messed up my sister's dresser. Then I had to call them to fix my sister's bed 'cause a rod fell out. I also had to tell them to wear a mask.

Empire Today installed the carpeting and flooring. I disconnected my washer and dryer for the contract and the installers connected the washer and dryer back. But the water drainage was not properly put. So now, there was another flood after all that new carpeting had been put in. I'm having a problem with Empire because they want me to file a new claim stating that it was my fault. But during the installation, I was not downstairs or in the area to see everything that was going on until it was completed and asked to sign papers. I've been a great customer with Empire Today and I've also referred them to different clients that I have. But I'm very disappointed going through this type of action by not correcting the problem.

We looked at carpet at a couple of different places and a lot of it was similar in color. We found this gray at one individual place and they gave us a price. We called Empire and they came out. They had the exact same carpet and it was quite a bit less money, so we went with them. But we had picked out the carpet beforehand. The people came in and were efficient and just went right after it. They answered all my questions and explained what they were doing. They were very knowledgeable, impressive, professional, and wore their mask the whole time. Everything went great.

I had Empire Today carpeting installed in the living room. I like that the carpeting was readily available. Also, the rep was great.

I was trying to buy something in my area then I saw the specials on Facebook of Empire, and I asked a few people. They said that they were really good and recommended them. They sent somebody out for a free quote and the gentleman was so nice, informative, and helped me decide. I'm a big fan of customer service, so he sealed the deal. We had wood floors installed in the living room in the hallway. It makes my room look bigger and I love the color and the floor. It's awesome. I just have one little complaint, they put tape on the border that divides the rooms saying, "Do not step on", and they tell us to leave it on for three days. But I left it on longer and we just recently pulled it off and one of those little walkways had a little hole in it. I never knew how to fix that. But other than that, I'm very satisfied.

I had some carpets installed in almost the whole house. It's about 3,000 square feet. Aside from Empire, I got a couple of other quotes. I ended with Empire because they had a really good 50/50 deal. The salesman, John, came out and he was awesome. He really sold us on it. The carpet is supposed to be really good and it was about the same as one of the quotes I got that was a medium-grade carpet. John was pretty sweet and he made a whole diagram of our house.

Empire Today was the most convenient to work with. We had put up carpets in three locations, the living room, the stairs, and the master bedroom. It looks great. The installers were very professional. They helped me move some heavy furniture and they left the house looking immaculate. It couldn't have been better. We'd be considering using them again for additional renovations in the house.

The installation was gonna be too long with other companies and we were impressed with the presentation from the Empire Today rep, so we decided to go with Empire. We had them install the carpet in my basement but the experience wasn't a very good one. The first day they were supposed to install it, nobody showed up. We called them and they said I never answered the email or their text. I never got an email or a text. So, they rescheduled it for the next day.

I was replacing all the carpet in three rooms that had the original carpet in the house. It was old and it has been there for a long time. I just decided to get it done. I Googled flooring and saw Empire Today had a 50/50/50 sale. The salesman was good. He explained everything. I got the feeling at first that because the pricing didn't reflect the 50% savings on the material, the installation, but then towards the end, he showed me the original prices and then the 50% discount. I felt more comfortable once I saw that. And then, the installer was fantastic. It was a one-man operation and he did it all in one day. I couldn't even believe he got it all done. He was very courteous, meticulous, and professional, and a very hard worker. I was happy that one guy was able to do all that work instead of me watching two or three guys around all my stuff.

The installers were awesome. The carpet that we chose is what we wanted and it looks great. However, I'm not satisfied with the padding. It was explained that the padding we were going to get from Empire was better than what we had. I also talked to the salesman and he was with us when we went upstairs and looked at the padding and carpet. He said what Empire carries is better than what we had. With that knowledge, we went with the padding in those four rooms that was less quality than the one we had put in our bedroom. It was less thick so it wasn't as plush. It's kind of hard. You can pretty much feel the sub-floor when you stand on it and when you walk on it. In the stairway, there's a tack strip on each step. Towards the back of each step, you can feel the tack strips through the carpet. That's how thin the padding is. That was the unsatisfactory part. We were told one thing but it's not really what it is.

We did carpeting and hardwood floors from Empire Today and they exceeded my expectations.

We had Empire Today install vinyl in three bedrooms and the closed-in porch. I liked the way they talked and the warranty. I had some bubbles show up in my closed-in porch. Empire came back within a week and took care of it. They sliced it, got the air out of it, put glue under, and ran a roller over it real good. I couldn't even tell where they cut it out. It's a lot easier to keep clean than carpet.

There were previous work that Empire had done for us to other homes. This time around, we did laminate flooring and the work was for the primary closet, primary bedroom, great room, dining room, kitchen, and bath. I call the salesman Mr. G. Because of the previous contact with the company, he continued on to the same line that the other salespeople did which made me a return customer. Mr. G had the information I needed and he answered the questions I asked. He brought in quite a few books to look at and he made suggestions. When I told him what I wanted, he showed me what I wanted then he showed me what I needed. I went with what I needed. What he showed me and to have it installed made sense.

I had Empire Today when I lived in Cleveland. The rep was great. He was a good guy and he answered all my questions. Also, the installation guys were great. They did their job well. Our luxury vinyl laminate flooring looks nice. Everybody in my family likes it, so it's a win-win.

We have used Empire before and we have always been happy with their product. We recently purchased carpeting and everything was great. It was simple and we liked it. Empire came to us, and a couple of days later, they came and installed the carpet. There was no rush, no mess, no fuss. We were very satisfied.

3 1/2 years ago we had Empire install new carpeting in all the rooms of our vacation home. We have only used the house less than 100 days since and due to coronavirus haven’t visited the house in last 8 months. Last time there we saw some buckling but waited 8 months till we returned to call Empire. Empire came out and said the whole house needs to be re-stretched and we will have to pay for it since the installation warranty is only one year. Seems to me this is an installation issue. Contacted another company which stated that it looks like improper installation especially since the whole house needs to be re-stretched. We have no kids or pets just two retired people using the house a few days a month. Empire should do better by its customers.

They ignored our complaint about the floor for over 3 months. It wasn't till we threatened to contact the BBB that the office manager called. She came out, agreed with what we saw and stated that it would be fixed. She even went as far to say that a professional wouldn't leave it like that. Now, they are refusing to fix what she promised. The floor is buckling, the quarter round is not secured properly or even installed properly. The transitions are all coming up. They pulled the base boards loose when removing the old carpet.

I had carpet installed by Empire Today in the master bedroom, office, sitting room, and three bedrooms. I liked the quality of the carpet and the price. The rep was good. I liked him. Also, the installers were courteous. It was a great experience. Empire was professional, and we're very satisfied.

I’m very dissatisfied. They didn't do a good job in the kitchen. They didn't do what they said they were gonna do. Now the floor still squeaks because they didn’t put anything under it. The guy didn't even want to take up the old linoleum that was on the floor. I had to dispose of it myself. But I don't have any complaints about the carpet in the living room. We also moved out everything in the living room. When they came, all they had to do was put down the carpet. In the kitchen, all they had to do was move the fridge here and there. The guy said, “I'm putting this down on my papers. You will get a discount.” But we didn't get any discount.

When we set up the installation, I couldn't get ahold of someone from Empire Today. I had to leave a lot of messages and it would be a day or two before they'd return phone calls. So the follow-up at that point was a little slow. They did eventually get back to me. I thought we would get a call a day before about installation, and I got a call at 10 o'clock the day of, versus they said by 9:00, of when it was going to be installed. Also, there was a little bit of mix-up on the financing. Empire Today said that I had to pay for it before it would be installed. I tried to follow up with people and it took a couple of days for the follow-up. Other than that, their rep and installation team were good. They installed the Berber carpet very quickly and they cleaned up after themselves. They were very nice and professional. The carpet feels very well.

Empire Today would able to take $500 off of the job for the hardwood floors and be able to get the job done by Monday for my husband's birthday on the 23rd of January, so we went with them. Their sales lady was very awesome. She came from Evansville. We picked out the wrong color and we matched it with the table in the middle of our rug. It did not match the base of the floor. So when the sample came all the way from Illinois, they had to drive up here two and a half hours with all this wood and it wasn't the right color. So we had them pull everything out as far as they could go. If Empire Today would have had the material in Madison, they would have been able to do it one day. The two guys came up to do it and they had to come back. They both couldn't come back the next day because of the ice storm. But one guy came back the next day and he did an awesome job. We’re so happy with it.

I had the vinyl flooring installed by Empire Today in the bathrooms and the kitchen. It's vinyl, but it doesn't look like vinyl. It's good quality. Empire got back to me right away. Their customer service was really good, and the guy that came out explained everything really well. They were able to do it very fast. An appointment for the installation was made. When the guy came out, he said they could come the next week. They called early to say they were on their way. They came right at the scheduled time. They did a great job. They didn't even take a break. They just did it all day and then left. The quality of work is really good. I'd already recommended them.

I got the hypoallergenic carpet for my bedroom. It looks very nice and they did a really good job installing it. There's not anything weird or coming up. The carpet is hypoallergenic but my concern is that however they attach it is definitely not hypoallergenic. It's kind of a plasticky smell. It's been a couple of weeks and it's hard to breathe so I've been having to air it out a lot every day like crazy with my air purifier that I would set in the room and open the windows and fans.

We had carpet, vinyl flooring, and vinyl tile installed by Empire and the person we worked with was great.

Empire Today got me in so quick. My interaction with their rep was a good one. The installers called me before they came over. Then they showed up, walked through the house, and they got started. They were happy with the furniture and they finished the installation rather quickly. I had them install padding and carpet upstairs. It looks beautiful and I like its softness. Empire Today is great. I had some neighbors come over and took a look at it.

I've gone with a few different options in the past, but it's been a while and I thought Empire was something I’d try out because I've heard so much about them through their advertisements. I liked, in this day of COVID, that they were willing to bring all the samples and we could match to what we wanted right here in the house. I was doing a bonus room upstairs so I was looking to carpet the stairwell and then do either a vinyl or a laminate for the flooring upstairs, and I went with the laminate.

My floor is separating in a few places after 2-1/2 years. They have come out 2 or 3 times to repair this. I asked the installer if there was any problem with the subfloor, that I could put screws down while they put carpet down, was told there were none. There is a spot where it has a buckle in the floor but they say this one spot is causing the problem in other rooms and tell me it’s going to be over 900.00 to repair. We paid over 6000.00 for the floor and carpet and expected a little more from them. Definitely will not use them for anything in the future.

Empire had a good price and a product that I liked better than the others offered me. The sales representative that came out was a little pushy. I actually liked the sales representatives better from the other companies that I got estimates from. But because I liked Empire's product and the price was better, I decided to go with them. I try not to be too swayed by the salesperson because they're trying to make the sale. He was too pushy for my taste. The other ones were more trying to inform me about their products. They were trying to sell to me, but they weren't as obvious as the salesperson from Empire Today.

I had Empire Today install a carpet in my kitchen floor. Their rep was very professional and knowledgeable. The carpet was professionally installed and I'm very satisfied with the work done. They put a molding around that I didn't expect. I highly recommend Empire.

The cost from Empire Today was better, so we went with them. We had carpeting installed in the whole house. The installation was very smooth. There were three people, two men and a woman, and they worked very hard and stuck to it the whole day. They did everything well and they put everything back. I'm very happy with the experience.

I had went with Empire before. I got new flooring for a playroom for the children. The people who came to install were good. They were in and out. We did have trouble with the one previously installed. It was four years ago, and it's starting to bubble up my living room. It's some line in the carpet. It needs to be pulled or something. So, we're not really happy with the carpet that we had gotten installed. My husband asked the guy from Empire what he would have to do and he said that we would have to call. To pull the carpet, a hole would have been further from the heater in the floor.

The installer kept leaving my front door open. His tools were in the hallway and I would have preferred it if he had just brought his tools inside. Other than that, the installation was quick and efficient.

We liked the gentlemen from Empire Today who came to the house, and we also liked the price and the fabric. We had carpet installed in three bedrooms and we love it. Two of the gentlemen who installed were great. They were very quick. I would recommend them highly.

I was very impressed with the people that Empire Today sent this time. We had three bedrooms and they matched up the floor perfectly. In the hallway, they blended it to where they didn't have to do the T strip. They went ahead and glued it down. I love it. You can look at the whole house now and it blends in. It's three different types of laminate flooring, but it blended in. They finished it the same day. They did an awesome job. I was impressed because I didn't think that they would be able to pull it off. It was only two guys that came and he didn't think that he was going to be able to pull it off, but they did. And they moved the furniture around, and even the strips on my baseboard. I strongly recommend those guys.

It went real well with Empire and the carpet looks great. We are very satisfied with what we have.

I wanted carpet, so I googled places that do carpet. Empire's one of the top things that came up. I'm really happy with the product that I got. The installers were great. They were in and out in like two hours, and I thought that was really fast. Empire did really great and it was not too expensive and the quality's great.

I've used Empire Today before in my prior home. I had a good experience and that's why I used them. We bought carpeting for four bedrooms and stairs, and a sunporch. Everything went well. The guy that came gave me all the samples, the estimate and price. He set up everything. And then, the guys that came to install did a good job. There was one section that my husband saw which they needed to fix and they were like, "Oh, no problem," and they fixed it.

We decided on replacement of the floor in the kitchen. Empire Today was able to come out in three days. They showed us some samples and we picked one, and that seemed to match the continuing floor into the breakfast room. They installed the planks and pounded them together. That means that they stuck side by side, which is okay. The installation took four hours and they did a fine job so far. But check out other alternatives.

I live in Arizona and I have a casita. I had Empire Today put in the carpeting there and everything was perfect.

I had Empire Today put in carpet on my basement. My interaction with the installers was pleasant. The only glitch throughout the system was when the fellow came out, he told me that I would receive a confirmation email to make sure I was signed to get email about installation time, but that never happened. I guess they were trying to call me to do it instead of the email. But because of my work schedule, it was complicated. And then when we got it fixed, the installers needed a confirmation that I paid. I was never called to give them a confirmation number. I was never given a confirmation number. So, when I had to call when the installers were here, that was 20 minutes I was on the phone waiting for the customer service lady to reach whatever department that holds the confirmation numbers. Other than that, I was pleased with Empire Today.

The salesperson was extremely pushy, impatient, and a little bit condescending to my wife. But Empire had another salesperson out right away after we called to complain. The installation and the follow-up went fine. The installers were here a good part of the day and they were really good. They had minimal scuff marks on the wall. And the quality of the flooring is good. Overall, we're happy with the product and the installation. Also, I finally was able to set up a monthly payment with Wells Fargo. I got a hardcopy bill in the mail, and that was supposed to be paperless, and I was able to set up a recurring payment. But that part of it was not user-friendly. In the future, Empire needs to figure out a way to make that whole situation with the 12-month interest-free promotion a lot more user-friendly for the customers.

Empire had a pretty good salesman. He brought in everything and went over them. He explained everything and when he left, I didn't have any questions.

I like the way Empire Today comes and gives estimates. I had them put in carpet in my living room as well as in my loft. For the installment, I asked them to call me first and let me know when the installer would be coming out because I am a working lady. But they didn't call me. The guy just came to my house and was hitting the bell. Other than that, I liked their service and I called them back because I needed to have my stairs done, too. And so far, everyone likes my flooring.

I had two different times with Empire and I liked the way that the two different salesmen handled it, the way they knew their job, and I liked my discounts. I also liked the quality. When I started, I had stairway carpeting put in and it was perfect. Then, I had a laminated hallway, two bedrooms, and a playroom. The girls love the bedrooms, and the playroom is beautiful. It was excellent.

We were happy with Empire Today's offer. We liked the speed with which they could get the carpet in, and we also liked the style and color scheme. The rep was great. He was very clear and he had a good personality. We had Berber Shag carpeting installed in the basement. When the guys arrived, we all concluded with the snowy weather that it would be best for them to work in our garage. So, I moved to my car and they helped me prep the floor of our garage for trimming the carpet, and then they got to work. They did the stairs and one room. They were efficient, clear and cleaned up everything when they were done. Their work seems good, so far. There are no lumps, weird spots or soft patches.

Empire Today installed carpeting in one bedroom. The installation team was fantastic and cleaned up after themselves. Overall, quick, easy, simple, and hassle-free.

I considered purchasing from Luna and Empire Today. I had Empire come out first and I was more than satisfied with the samples. I went with them and I didn't even get Luna or look at their products after that. I had carpet installed in the bedrooms and it has exceeded my expectations. The installation was really quick and very simple. The guy came in, took the old stuff out, put the new stuff in, and cleaned everything up. All in all, my experience went a lot better than I thought it was going to go.

When I initially set up the appointment with Empire, I mentioned to the rep that we were on a budget but they came in the door and they brought in all the high overpriced carpet. They need to go back to the notes. If someone said they were on a budget, bring in the budget carpet first and let them go from low to high. Other than that, the carpeting we had installed is good quality padding and carpet and very budget-friendly.

We had a carpet with a liner on the bottom. I liked the time period Empire Today could get the carpet done in. The rep came in and looked at our basement, and then gave us a quote. She was friendly. She was professional in the way that she did everything. And then, a couple of guys came over and we had already rolled up most of the carpet, so they had a pretty easy base to start off with. They had to take out a bit, which they did quickly. They then cleaned the floors, and then came down and installed the carpet quickly. It's a good quality carpet and it helps keep in our basement.

I found online that Empire Today was running a special. I contacted one of their sales reps and everything went well. I had carpet installed in the bedrooms and I love the way it feels. The installers were very prompt and they got everything done really quickly. They went above and beyond and I was very impressed with them.

We had carpet installed in the bedrooms and living rooms. It was good dealing with the Empire Today rep and the installation experience was the best. The two guys that put it in were phenomenal and I would only come back if I could have those two guys install my carpet again. I like the look and feel of the carpet. I would recommend Empire Today. The product and expertise and installation from start to finish were phenomenal.

I got good service from Empire and the quality of the material seemed great. I bought something a little better than the standard stuff the people put in new homes and an upgraded carpet. So far, it's doing well. I love it. The technicians knew what they were doing and were courteous. I just had one thing go wrong. The salesperson quoted me one price. I gave a little bit over half to him upfront through a card. Once they got through with the job, the price that I was supposed to pay was totally different number, and a whole lot more. I had a little battle with him with that. Empire resolved it that same day after we made a couple of calls and I got back in touch with the sales guy. He spoke with somebody in their office and they got it straightened out.

I went with the Empire because of the convenience and the fact that they can get my job done as soon as possible. I had laminate put in two bedrooms and I am very pleased. The gentlemen that I had during installation were excellent, clean, and polite.

I got the kitchen carpet and the family room carpet done by Empire a month ago and the installation was okay. The only problem with that was they told me they'd move the appliances and they didn't. But they moved the stove for me after arguing with me. The quality of work was good and the wife loves the quality of the flooring. I'm also getting tile and carpet but they asked for more than what I was quoted. I wasn't happy with that. Now, I'm asking to split the bill so that when each guy comes out, I'd pay them whatever I agreed to and they're struggling with getting that done. I wanna know what I owe the tile guy and the carpet guy when they come out and I'm having trouble getting that number. I still haven't got an answer on it.

The salesperson came to my house. He was very polite and did what I requested. He didn't try to oversell me or try to sell me something I didn't want. He fulfilled whatever I asked for. He did his best. And I was very satisfied with the installers. The color was fantastic. Everything was nice. If we need Empire again, we will give them a call. I will recommend them to my family and friends because the service was excellent. My landlord might get in contact with them to finish doing the whole home. But I recommended him to Empire because they were the ones that did the carpet upstairs.

Barry did very well with his presentation. Also, the people that came to install the floors were very professional. The flooring is what we wanted. My wife and kids love it. I referred two people to Empire Today. Both of them said they already contacted Barry.

I used Empire Today before and I was very satisfied, so I went with them and had wooden floors installed in my living room area. It was excellent. The installers called to say they were coming. They came on time and they wore masks. They did what they were supposed to do and made recommendations of how to lay the floor the best way. They were very courteous and they cleaned up after themselves. They were excellent. The installation took about five days. I like the color. I'd tell my friends and family to use Empire Today. They're great and their service is wonderful. Empire Today can get the job done in a timely manner.

The first dude from Empire Today showed up on a Friday and told us the estimated cost. Then we scheduled it fairly quickly. The installers came in three business days and they were pretty fast. We had the whole downstairs and casita done. It took them six hours total to do the whole house downstairs. It was pretty nice. Once it was done, there were really no questions. I had received a text from somebody to see when the project was finished which I thought was inappropriate. Then there’s a five-year warranty on it and I have to have it cleaned every six months but I don’t understand how it works. They could explain that a little better or it would probably be nice if there was a pamphlet that I could read later.

We like the timing with Empire. It fit our schedule better. The sales rep wasn't horrible but he wasn't great. He is to the point. I like that, but it could have been a little bit better. The installers were awesome. They were really respectful and I am really happy with the outcome. I got a new carpet in the basement.

I ended up having appointments for the carpet installation rescheduled three times. I still have a closet that I'm waiting for somebody to contact me and tell me when they will finish it. The job is not done. I called Empire Today's customer service number and talked to them, and they gave me a number but I still haven't heard anything from anybody.

I saw an ad that hardwood flooring was 50% off. And because of that, I called Empire and had that installed in my living room.

Worst company ever. I had two different sales people come to my house to give me an estimate on flooring over $3000 difference between the same company. Decided to go with the pricing which included replacing my stairs as well as my laundry room. The installer showed up three hours late and proceeded to tell me they could not do my stairs even though it was included in my price because it wasn’t the right flooring for the set stairs. Then they also proceeded to tell me that they could not move my existing furniture to install the flooring even though that was agreed-upon and paid for in the contract. Terrible communication. Terrible customer service.

The installers were really great and very pleasant. They did a great job. We had floorings installed on pretty much the whole house, upstairs with carpet, downstairs laminate. The quality is wonderful. We're very happy with it.

There was an ad for 70% off of flooring. So, I initiated the call to Empire. I didn't buy the 70% off carpet because the salesman said that there was something else available, several other things that would be about $100 and $150 more. I went with one of the other ones that he showed me, and it's fine. It looks good. The installers were good. The gentlemen who came to my house had to go out to his car about four different times to get me different samples. He showed me the ones that were 70% off and some of the other ones that he had available that would be in the price range but a little bit more after discounts.

This the third time I used Empire Today. The flooring I got was laminate and their crew was excellent. It was a great experience.

We have used Empire in the past. They installed some carpet for us up in Minnesota a number of years ago. For the wood flooring in this house, I had been looking around to try and find a narrow plank floor to match the one existing wood floor in here. My mom had done the same thing in her house, and Empire did a really great job for her when she was putting that type of flooring into the master bedroom to try and match the stuff that was already existing. So, that was really the reason that we chose Empire the first time.

My fiance contacted Empire today and set up the consultation. I had a great experience with them. We were able to put a downpayment and schedule the installation at our convenience. The installers were very efficient and they cleaned up. So far, we love our new flooring.

I have used Empire Today a couple of times before, putting in carpeting in another house that I had. I was very impressed on how everything went. It was a very good experience back then. Since I had a good experience, I called them in. I had laminate flooring put in my bedroom. I've had a few people look at the floor already, and they’re like, "Wow, it's fantastic."

I purchased vinyl tile from Empire. In the COVID environment, the installers were very professional. They did what they had to do and they cleaned up. I was really impressed with them. They worked really well. So far, my flooring seems durable and I like the quality.

Contracted with Empire Today for carpet in entire house. Living room had manufacturer's defect and company refuses to honor warranty unless I pay a $900 fee. Carpet had a line through the middle of the room that looks like a seam. Their rep that came out to inspect it said that it is a defect that happens at the factory when the machine gets out of alignment. He submitted my claim and today I was told that it was denied. They said that it was because I have dogs in the house. They also said that was why they ask about pets and children. So it seems that kids and pets must void the warranty. The carpet that we purchased was said to be the top of the line but it obviously closer to apartment quality.

Empire Today's sales guy who came out to give us the estimate was wonderful, very courteous and helpful. He was easy to work with. They then came in at the lowest bid. We had carpet and hardwood installed at the basement. The tile guy was super nice. The carpet people were a bit hard to communicate with. They left stuff undone, so they had to come back and fix some stuff. They communicated it to the home office but never showed us the issue, so we didn't know what was going on. But they came back and fixed it. Empire Today was very customer-friendly.

We shopped around at different places, and the rugs weren’t going to come in for a long time because of COVID. It was being held up in factories. But with Empire, we were able to get the rugs quickly. The salesman that came could have had a better attitude. He was not friendly but he was helpful. The installers did a great job. The father-son team that installed the carpet was outstanding. Then the other team that did the plank flooring was very quick and clean. We appreciated their initiatives.