Empire Today Reviews

Awful. Awful. As title. Those non English speaking worker took my carpet away, and did not have enough inventory to finish the job. Three weeks later and was told twice they will come back but still a no show. NO one bother to call me even it's a no show.

Empire quoted me a really good price, and they could do it within the timeframe that I had. They already had everything in stock. I had carpeting done throughout my downstairs, up the steps and in the hallway and the one back bedroom. I had the same carpeting there. Then I contracted to have hardwood put in my foyer and my kitchen. I didn't end up having the floors installed, but they gave me my money back for that. So that went well. They said I had asbestos in my floor and they would not install anything until I had a remediation come in and do a certificate. I didn't have asbestos on my floor. I had another local dealership come in and take care of everything. So, it worked out. I would recommend Empire for carpeting.

My mom was telling me that Empire Today had a sale going on and it's 50-50. I decided to call and when their guy came out, it wasn't the 50-50. They need to stop that 'cause that ain't working. If I could have gotten their product for 50-50 it would have been great. But the flooring I received was better than what the 50-50 was and I like it. The installers did good work and worked fast.

Our experience with Empire Today was amazing from start to finish. We started the process by scheduling a consultation online and the appointment was set shortly after. I was incredibly impressed with the sales person Ryan C. who came to our home. I have found that through this process the sales reps for some companies aren't as knowledgeable as the installation techs. This was not the case with Ryan. You could tell Ryan was confident and knew what he was talking about. He was also not pushy at all - I didn't feel like he was just there to make a sell but to also ensure we were truly happy with what we received. He gave us the time to consider our options and really went above and beyond to make sure we understood what we were getting, how to care for it, etc.

Empire came out and gave me a quote a few years ago. I went back with them again and had carpet installed in the hallway and the bedroom. Empire is quick and I like that got the job done the same day. The work was good and it was what I wanted.

We had the linoleum tile floor and carpet done. The installers were fast. I was in some kind of awe in terms of tear down. They finished both projects in four hours. We were very pleased. It was very well done. The new padding is really nice. It was previously a very pet-stained carpet, so the new carpet smells really nice too. Now, the entryway is much more cleaner. The nicest part is that we extended the entryway about three feet so now I have room to take my shoes off without staining my carpet. Empire Today's response times are great. From calling to having the project finished was less than a week and a half. Also, the cost is competitive to everywhere else I looked at.

Updated on 06/25/2021: Fighting with these people for a month. Several no shows for scheduled visits. A room of carpet with no padding/glued down in a bedroom, they tore the carpet in one room after they laid it down, other rooms where carpet is cut short and not touching the walls even, bunching up in many places coming up in others. Wrong padding ordered and put down.

Empire's sales rep was great and I really liked him. I got vinyl plank and carpet from them. The vinyl plank was installed in my little bathroom, my kitchen, and down on the stairs to my lower level. Then the carpet was installed in the main floor, family room area, and one of my bedrooms. One of the installer guys didn’t speak English and they would speak in the dialect or a language I didn’t understand. And sometimes, I found that a little insulting or a little rude because you don't know what they're saying and they could be talking about you. But they did an okay job as far as the flooring. They had to cut a little piece of wood that goes from the floor to the wall, so it makes it smooth-looking. And that is still shaky, but the carpet's fine.

Empire did my mom's floor years ago. I liked what they did with her house. I then had them do my floor, too. I love it. The job was done very fast. The workers needed to be commended and get a bonus. They did a wonderful job. They also helped move the furniture.

I would use Empire Today again. I like the convenience. They were prompt and the work quality was high.

The gentleman that came to do the sales was a real nice guy. It seemed like Empire Today would be doing a good job, and I thought they did. But when they did the installation, damaged my daughter's TV. They were supposed to be here one day, and they weren’t. The product didn’t come in. It was a pain in the **. I had to take days off of work. By the time everything got said and done and I got the TV fixed, they were supposed to credit me back the two days I had to take off of work, which was over $600 I lost. But they didn’t. The customer service sucks.

I liked the reviews that I read about Empire and I went with them because of the availability of the materials. They were able to get them in pretty quickly. The sales rep was fantastic, too. He was very personable, knowledgeable, and listened to what we wanted. He offered up the right suggestions, and ended up working with us and putting together the right pricing as well. We had carpet put into two rooms and I'm very happy with it. I was really impressed with the installers, too. The guys really had it together. They moved some of the furniture that were a little heavier, but that wasn't really a big deal. When they put the carpet in, one of the tack strips had come up. But during their final inspection, they ended up pulling it back up and fixing it right, and replacing it before they left without me even having to ask them to. They did a really good job so we'll probably end up using them again once we get the master bedroom redone.

The rep showed me all the floor pieces, the plans and what I needed. He explained everything to me. He was pretty good. The installers were very quick and professional. They were in and out of here before I knew it. They picked up their trash. Everything was clean when they left. It was like they had never been here. I had the flooring installed in the living room, the dining room, the hall and the fitting room. It is beautiful.

The rep that I worked with was good. He gave us his input on what he thought was best. I wanted another little piece at the door, but it wasn't done. But I didn't verbalize it at the time, so I just assumed it was gonna be done. On one side of the other bedroom, it was done, but the other side wasn't.

Everything went great with my experience with Empire Today. I had two different carpets onto 3 bedrooms and a Florida room. The sales rep was great. She showed up and she answered every question I had. As soon as I asked, she already had the answer. She had samples of everything and was upfront and honest about like, “If you do this, I can get you a better deal on this than I can on this.” The installers also went above and beyond for me a couple of times.

We've used Empire Today three times. Once in our prior house, and then twice in this house that we're in now. And all three times were fine. The first time we got it, it was done in two days. And then the next time we got it, it was done in three days. So it was very quick turnaround time. Both teams that came to do the installation were very courteous.

The rep was very nice and answered all my questions. He was a very personable young man. He knew his job. He knew about the product and explained what they would do. He was very good. The installation crew was very nice and excellent. They put in the carpet in the living room and dining room. It was beautiful. It was what I expected from the sampling they gave. I was very pleased. They did a very excellent job. Everything went well.

The sales rep was very knowledgeable. She was very helpful in suggestions and concerns that we had. She arrived on time, and she first went over what we were looking for. She wanted to know what we were looking to do, and what we wanted everything to look like when it was done. The installers communicated on the way on what time they would be here. They measured everything to make sure they had enough carpet. Then they came in and helped moved stuff that wasn't moved and explained what they were going to be doing. They gave us an estimated time how long they will be doing the work. They were a good team. I was very satisfied with the quality of work that they did.

I worked with Empire Today in 2007. I was very impressed with the quality of the product and the way they did the work. Customer service was great in those days. So I took some quotations from other companies and I decided to go with Empire Today. However, I am so sorry I went with them because they have not even finished the work. Also, they did not give me the carpeting I chose. They gave me something else. And when I told them, they said, "Oh, okay, we can change the carpet for you, but you will have to pay for labor." And when they did the bedroom, then they had to cut because there are three landings. It's three floors, so there are a couple of landings and the steps. They took the measurement and said they would come back after two weeks. After that, I tried calling them and it went to the answering machine, and I left messages. Then when I got to someone, they made me wait, and then they disconnected me. I was so fed up.

Every aspect of my experience with Empire was excellent. Maddie brought plenty of samples, she thoroughly explained the differences between samples and was able to timely schedule my installation. Communication was perfect in keeping me informed of arrival times. The installation crew was efficient, timely, courteous. I appreciate the help they gave in moving heavy furniture. They vacuumed and left my house cleaned up and back in order. I am thrilled with my new carpet and my entire experience with my carpet project!

On their third reschedule on June 14th for my carpet installation at 89120. Your men comes and they want me to pay right away the balance. The carpet they show me is lighter than the carpet on the living room which is so easily to spot the difference. I told them did you bring the 4 transition strip but they said the sales did not tell them about that, and because of that I said I will not pay until you install it properly as how your sale agent name John told me and convinced me to hired you. Of course I want to make sure that the carpet was done according to me and john agreed.

The quality of the laminate flooring is very good. I like it. Empire was very good. I even called them back to do another room. They were very prompt and quick. They told me when they were gonna be here. They have good workmanship.

When we used Empire Today the first time four years ago, they came in and laid our carpet. I wish we would have been more knowledgeable about the carpet that was on sale though. It was not as good a quality. Besides having a problem with my son's dog coming in, it was definitely not a carpet for high traffic areas. It didn't hold up like we thought it was going to. I was disappointed in that. Still, we did a repeat with Empire Today when we had to relay the carpet. The saleslady, this time, was great. We just told her what we needed, what we experienced, and she didn't even go to the on-sale carpet. She told us that the carpet is great. She mentioned the new padding, what it’s rated for, and what it would do for us. Definitely, that was a better experience from that perspective.

There is a clear disconnect between the corporate Empire Today entity and the local sites (franchises?). Be very cautious who you'll be dealing with LOCALLY. Our experience with the local San Diego site (in Vista, CA) has been very negative. We met with the rep, chose the material, explained the urgency and were given an install date, requiring a hefty upfront deposit. Install date arrives, passes and no news. Waiting. As we were in a time crunch the project had to be cancelled. Called customer service and they agreed to cancel the work order and return the deposit. Turns out the local Vista, CA office disagrees and doesn't approve the return of the deposit. If the local franchises can override company decisions, you really don't know who you'll be dealing with and should either stay away, or research the local outfit who will be doing the work on behalf of Empire.

The other companies that came by brought samples and the other brands looked all right, but the bottom line was the price. It was way out there. The deal was samples then price. If I liked the sample, “Okay. Give me the price.” I liked Empire Today's price and it was a deal. That’s how easy it was. The installers called me the day before. In the morning of, they called me when they were on the way to say they’d be here in about 40 minutes. They got here on time. They took up the old flooring and then put down the new flooring. They did a good job. I'm happy with the quality, and what I like about the vinyl flooring more than anything else is that it's low maintenance.

I've heard a lot of complaints about Empire in other states but the one here in Denver was good. We had to call and ask a lot of questions because we didn't know what we wanted. We had a lot of very specific needs but knew very little. Throughout our house, we have solid oak wood floors that are sealed. There's a lot of differentiation in the coloring and we were trying to match it but we didn't want oak wood. It's harder to match when it's not oak. We also needed a floor that was dog-friendly as well as easy to clean and maintain. We wanted something that would be easy to replace if it needed to be replaced as well and they had to expand on the molding a little bit so there wasn't a space. Plus, I had to have it done by a certain date because of my son's graduation and we had people coming.

I wish a "0" star was an option!! Our Vinyl Floor was not installed properly. They sent the same guy out to repair. He fixed one spot and complained the whole time. They sent another guy out and said the floor was not put in properly and the whole thing needed to be redone. We have had at least 3 scheduled installers after that "no show". They sent another person out with some material but he also agreed that the whole thing needed to be redone and he didn't have enough material. We have left several messages and do not get a call back. I have tried the chat and that has not resulted in anything. The last person was going to connect me with a supervisor and after a long hold I was sent to a recording to leave a message of the person that I had already left several messages.

The installers did not show up the first day they were supposed to, but they almost literally called at the end of the day. After that, everything was what I expected. My only disappointment was I have one very large room, and there were a few extra seams. They are holding together, and you don't see the seams unless you look for them, but if they used a full piece of carpet for this large area, I could have had two or three less seams there. It was the only little thing I was less than 100% sure about in terms of what they did. Apart from that, the two guys were very efficient. They moved the furniture very carefully. They were on time. They did great adjusting all the closets, the heights to the new carpet height. They did all the closet doors.

The rep who came out was very nice and highly recommended the glue down vinyl plank floor. I purchased that product due to his recommendation. I had the floor installed in Jan. Since then I’ve had multiple issues with the floors lifting and buckling up. Every time they came to do the repairs they sent the original installers. In the beginning they were pretty prompt about returning calls and sending out for repairs. Over the last few months customer service never returns calls and finally had to email their customer support online. I finally received a phone call from a customer service manager out of their main office. He said they were having problems with their customer service dept. in Phoenix and it was a well known issue. He sent a different installer out to examine my floor.

The salesman didn't have the most wonderful bedside manner, but the people who laid the carpet were good and they did a good job. They were very accommodating. I had them install the carpet advertised as hypo-allergenic and I like it very much. The one problem is it shows footprints, which I don't like. I've used Empire before as well, and I was happy.

I recently took out great hardwood floors to replace them with Empire’s laminate plank floors. The rep. Ruby came out immediately to and show me the product that he recommended that would be best for my household. I have a pet and like many that seen their commercial, their floors offer 92-97% scratch resistant. I also replaced my upstairs with their carpet that had additional plush and pet friendly. He then explained that because I have a business in my home that he would do the deal as commercial for this price instead of residential and it would be discounted approximately 20%. The appointment was booked within 3 days and the empire crew came to do the service.

The salesman and I talked a lot about the carpets, and then we talked a little about golf 'cause he was wearing a golf shirt. I'm a golfer, and that set my mind at ease as far as salesmen go. With the installer, we kept thinking that it didn't make any sense that the guy was by himself, but he was right. He had an assistant, and there was a device that he brought with him. That was all he needed. I was shocked 'cause he did it all and got it all in by himself. I was pleased with his work and his effort. He did a good job.

I would give Empire Today zero stars if it wasn't for the good work of the "independent" installers. First off, our salesperson misquoted the job (she didn't know the difference between our existing glued down floor vs floating - she is supposed to be a professional) and didn't even measure correctly - when the installers came, they were short product and had to come back a second day. Secondly, they had our phone number wrong (not even close) and moved our job out 2 weeks and we didn't know.

Once again Empire disappoints another customer.. After speaking with someone in customer service 7 times with no return calls after twice emailing them no return emails… Totally unbelievable. They are the worst company to deal with. Do yourself a favor and deal with any other company. Seriously I will be disappointed with them.

Well, they broke my water faucet outside, and tracked some kind of cement across my deck that I can’t get off. Then for over 2 weeks and several complaints I was stalked by one of the installers. Calling every 2 minutes and I blocked the number. Then started calling with a no caller ID all hours of the day and night. I tried reaching out to the sales lady Pam asking for help and she never responded. She disappeared as soon as the sale was done. Also, I asked several times on how to clean this with no response.

Empire had good deals. I had them do laminate wood flooring in the living room and the hallway. I’ve been in this house for 37 years and I wanted the flooring to last for the rest of my life. The salesperson showed me the best one and I like it. It’s 100% waterproof and durable. I have six animals in the house and my grandkids are here. We picked the color. The salesman was very knowledgeable there. The flooring looks like wood grain and you can feel the grain in the planks.

I had laminate flooring as well as carpeting installed by Empire. The carpet was on the stairs and the laminate flooring was in the kitchen, living room, dining room, and foyer area. It was the whole first floor. The interaction with the installation team was fine even though they didn't speak a lot of English. They checked with me to make sure it was the floor that I was supposed to be getting. They worked and did everything.

I went with Empire because of their amazing reviews across the board. I wish I had that experience. They installed carpet on 5/24, only did half the job because they didn’t bring enough carpet.. I have called countless times and am still awaiting a call back from someone higher up than the call center. Even our salesperson Pam has ignored us. They were supposed to come on 6/1 to finish, NO CALL NO SHOW. They were supposed to come today, 6/9 and finish. ANOTHER NO CALL NO SHOW. It is unbelievable how a business can completely ignore the mess they made.. All we want is the job complete and the 5 star experience promised.

Empire did carpets and blinds for me in three rooms and the stairs. I wanted a professional to do the job so I went with them. At first, the rep gave me a lower rate. After we approved of it, he gave me a different rate. I also wish I got a breakdown of what I was paying for. I wanted to know how much a room would cost and if I would be getting one room for free. I also wanted to know how much the blinds apiece were. Since I didn't get a breakdown, I don't know if I got a good deal. The whole package was $5,807 and Empire put us on a payment plan. Other than that, Empire did an excellent job and the installers were hard workers. I like the blinds and the windows. The carpet is clean and I like it too. I'm happy with everything.

This is a follow for a negative review I posted against Empire Flooring. After getting over my anger about them making me take a day off and not showing up for an installation I rescheduled for a couple days later. The installers called to advise me they were on their way. They arrived when they said they would. It took the 2 days they quoted. The flooring is exactly what we ordered. Installers worked their behinds off and did an excellent job. They even had to run out and pick up more 3/4" plywood for underlayment because our original hardwood flooring had been installed incorrectly. No additional charge. They reinstalled our baseboards and did a good job cleaning up. Very satisfied overall.

I purchased laminate floor that was suppose to be water proof. Floor started buckling and looks horrible. Empire contractor came in April and reported entire floor needed to be repaired and to call back and reschedule. I have called a total of 10 times and even spoke to Evette which is a supervisor and keep getting the run around. It's been 1 month and floor still not repaired. Empire keeps stating they need to read contractor's notes. Didn't know it take a month just to read a note. I have a warranty and getting run around. I would not recommend this company. Customer service is awful and they do not take care of customers. I will never hire them again!

They canceled on me twice, (two different days) no one called me, I had to call numerous times on my own, hung up on numerous times, no one had answers, I told them I want to cancel, said I will have credit in 7-10 days for my deposit. We shall see. Terrible, terrible service.

We had a carpet installed in our back staircase and it's eco-friendly, which is something I was looking for. The quality is great. The guy who came knew exactly what I was looking for. There was no questions. So it was really kind of more of a simple choice because there's only one particular eco-friendly carpet. He was very nice and receptive. Then the guys who came to do the job were wonderful and clean. They were professional and very nice. But we did have a payment issue. The check was denied and it was a little bit of a mess. So we went through a collection agency, which I've never had happen. But Empire did what they did and they did a super job.

Empire dazzled us with the discounts that they said online. But, I didn't really know until I got them out. I really liked their salesperson and I stopped shopping at that point. When they came out the first time, they had the wrong pad. I got the salesperson involved. He jumped in right away and took care of it. The original installers weren't happy 'cause they went all the way here with the truck loaded up. But, the new group that came was fantastic. They knew exactly what was up and they were out of here super quick. I'm completely satisfied with the entire experience all the way around.

I have recommended Empire Today to other people because they were looking for carpeting. I went to other people too but I came back to Empire because I had used them before at another house. I told the salesman that and I told people to at least get a quote because people would say that they remember them and that they used to see them on TV all the time. But I said that I still see the commercials every now and then. This time, I picked a bit better grade of carpeting and I wanted a good padding because I don't want to do this again anytime soon. There's something out there for everybody but if I can get a better quality, especially if I can get it on a discount, that’s what I want to go with. The installers were great, very polite and worked fast. I'm satisfied with the product and the installation.

My salesperson was very helpful and nice. She walked me through everything and explained the whole deal. Also, the install was good. I had our spare bedroom upstairs in the hallway and the stairs done first. Then a couple of months later, I had everything else completed - all three rooms. The second install went better, because the first time, they didn't bring the baseboards so they had to come back another Saturday. Also, they gave a three-hour period and they came at the end of it and didn’t leave until 9 o'clock at night. I felt bad for the guys that were working that late. So on the second install, I made sure that I asked them for a morning appointment so they won’t go that late. I would use Empire again.

Everything was smooth with Empire Today’s customer service. The reps were very professional. I had hardwood laminate installed, which took two days. It looks nice and we’re very happy with it.

The sales rep was knowledgeable and nice although the guy who was installing the floors didn't have enough vinyl. So, he had to go back to the warehouse to get more. But Empire Today did a good job and I liked the outcome. They were professional. They followed up, called and confirmed the appointment.

Empire Today has good quality and product. The installation crew came in, did their job and left. It would be better if the crew doesn't start out at 11 o'clock in the morning and work till 6 o'clock at night.

We just had a carpet installed by Empire in our master bedroom. We were satisfied with the quality and the price range. The gentleman who did the installation didn't have enough product. He said whoever measured did not do an accurate job of doing the measuring. So, he had to get some more products delivered to him. But he started the prepping, getting the floor ready, getting the old carpet up, and picking up everything he needed to get out of the way. By the time he had done all of that, the carpet that he needed was here. He was able to complete it once the product arrived. So, everything worked out okay. I was satisfied. The carpet is very plush.

I had carpet installed over most of the house. We did have some issues though but nobody from Empire Today has ever called me. I've left two messages. We're stepping on the nails everywhere. We're stepping on the stuff the carpet grabs on to in the doorways to the point of bleeding. I've used Empire many times, but this was not my best experience. Right now, I'm not too happy.

At first, sales associate was very nice and appeared knowledgeable. We decided to go with Empire- even though they were not the cheapest but had high customer service rating and we liked our sales associate. We purchase laminate flooring in one room and industrial carpet in another. The laminate flooring was installed on time but we had to wait on the carpet. When installing the laminate they discovered they could not install the quarter round due to concrete walls- no solution offered and no refund. When carpet installers came the next day, they did not have enough carpet to do the job. The installers refused to come back only later to find out the reason- the carpet we were sold was of poor quality and would not work for the area we wanted.

I'd like to have more of Empire's products. I got more houses to do, but the price is too high. I want the quality. I chose the one they say is lifetime warranty. They were advertising 50% off, but when the salespeople came, they charge full price. They need to change their advertisement. Otherwise, everything is okay. The way the people installed was good.

I had the 'Elk Grove' vinyl planks installed. A couple of them have edges where they pop back up, but I got a soft hammer and I'm gonna try to pound them back down. Empire Today might have to come out and do something about a couple planks. Also, I still haven't received the receipt via email from them for my purchase. I never received any paperwork on the purchase. Otherwise, they're great. The installers were great as well.

It has been less than a year and already our carpet is buckling and lifting up at the seams. I've been contacting Empire for weeks trying to get someone to come out and fix it, but I can't get anyone to call me back. I keep getting the same excuse, "Here is your service number, you will be contacted in 1-3 business days". STILL, no one has contacted me. Take your hard-earned money elsewhere.

The Sales Specialist John ** was very helpful in helping us pick our carpet. The carpet was high quality and installed very professional. The installation crew was in and out within an 1 1/2 hr and clean up the scraps of carpet.

Everything went good with Empire. Everybody was helpful and the installation was quick. They’re very professional when it came to dealing with me and my wife.

Empire was very fast and efficient. I went with them because I was trying to get the job done very quickly. The carpet guy came and had the carpet done in a couple of hours. I got the living room, dining room, family room, kitchen and upstairs totally carpeted and he did an excellent job. However, there was an additional cost that they added for the flooring that I didn't like because they should have told me that. They've kind of overcharged a little bit for the flooring but other than that, the floors look really good. They worked very hard to get it completed in a timely fashion and I was very satisfied.

I like the quality of the carpet. It's pretty good. The installer was perfect. The only problem I had was the Empire people on the phone. I didn't understand something on the contract about tackless installation and when I called and inquired about it, the guy couldn't answer the question. It said tackless. I'm just a consumer. I'm not a carpet specialist. Tackless to me means no tacks being used. So I told him that if they were not going to use tacks, then I didn't want the carpet. So he cancelled it. But I didn't even know it was canceled. Then he transferred me to somebody else.

I purchased some carpet and the padding. I had it in my living room, hallway, and stairs. However, the grade of carpet that I got wasn't that good because it's shedding already. I just got it done and it shouldn't be shedding at all. Also, I had another estimate done on the family room, the area where I had Empire come out and give me the estimate for that, and it was $400 more than what I paid. I heard the price the rep said and then later on as we were talking, he made it $500 more than what he told me. Then he said, “Well, I have to step outside to talk to my supervisor to see if we can get it lower.” And he came back for 100 and some dollars cheaper. So I told him, “No, that's okay. I'll just go to another company and get it done.” Because it was $422 more than I got from Home Depot. And because it's a better grade carpet too, the color is very similar, but you wouldn't be able to tell.

We purchased carpeting from Empire Today and we had it installed in the first floor. It’s a name brand that we felt comfortable with and the cost was very competitive. Their sales rep was very professional and had the appropriate product knowledge. Then, the installer showed up at the appropriate time. He was very meticulous, very thorough, and we were very pleased with the installation. The carpet is high quality, bright, and very welcoming. All in all, it would be well worth choosing Empire Today.

I’ve seen commercials with the do it the same day thing, so I went with Empire. They were fast and they did a very good job. When they came out, they were prompt, they introduced themselves and I let them in. Then, everything was taken care of and I didn't even have to move my file cabinet. They pulled the old carpet and put in the vinyl, then I came back and they showed it to me. I looked over everything and I signed off the paper. All in all, I'm happy with the vinyl flooring that I have right now.

The sales rep and the installer were excellent. But when the sales rep and the company had a disagreement, the company didn't get back to me timely on it. So then I had to keep calling. But for the most part, my experience was good. The sales rep that they tried to give me after that was too rough. He didn't wanna answer none of my questions. But then they got the other sales rep back and everything went smooth after that. I like the flooring. I'm gonna get the rest of my house done. I'm just waiting on some money. I will call Empire back and set up for another room in the house.

We hired this company to install luxury vinyl in a bathroom, hallway, and stairway. Bathroom and hallway are good but stairway is unbelievable. There are raised nails/staples on every step that are a tripping hazard when you catch your socks on them. You can't walk barefoot because of the protruding nails/staples. On 5/17/21, I reached out to person who did the quote about a half hour after installer left (at 8pm) letting her know how disappointed I was with the result because she is local, thinking she would come and take pictures but she just referred my concern to Empire. She told me someone would call me the next day and no one did.

Empire Service is excellent from the customer service technician, the authorized contractor technician Dave ** who comes to the home and sets up the order, and the installers who place the carpet are outstanding. We are truly pleased with everything.

Mike ** came and showed us samples based on our wants and needs. He was friendly and professional and excellent at his job. He was in no way pushy or here just to make a sale. It was his honesty and personality that sold us on Empire carpet. He explained in detail about the choices we made helping us narrow it down to our final choice. It is perfect!

I wanted the work guaranteed. I had someone else who was going to do it but my work would not have been guaranteed. So, I went with Empire Today. The sales rep was patient and the installers came on time. I feel like the flooring would last a long time and the workmanship was good. But I noticed that in two areas where they did the molding at the very bottom, the flooring didn't connect to the wall.

I had a new carpeting put in a few bedrooms. One carpet was pretty much the same throughout, and then one slightly different for the master bedroom. There was a bit of a screw-up in the installation. The salesperson underestimated the carpet that they needed by about 3 square feet. So when the installer did the measurements, he said he didn't have enough carpet. He came back the next day, and this time, he didn't have enough of the right carpet and need to come back a third time the next day to replace the one bedroom so it matched the rest of the upstairs. So it was somewhat of a time-consuming thing for me.

When Empire Today came out, the guy took the measurement. Not only did I got carpet from Empire, I bought my flooring from them too. When they put the carpet in, they only brought half a roll and they didn’t bring any padding so I had to wait. Then, they turned around. They put my blinds up and did that perfectly. But Empire couldn’t level the floors. The people are coming out here this morning to make a correction on my floors to level my floor so Empire can come out and put my floors in. I don’t have anything against Empire. I was just pissed but other than that, I don’t have any complaints with them as long as they do the job. My wife felt like we paid all this money and we were not getting the service we were supposed to be getting. Waterproofing is supposed to get out here any minute and then, I want Empire to come in and put down my floor. I’m getting tired of this project taking too long. But I like them. They do good work.

The installers were great and the sales representative was outstanding. Having Empire was a great experience. Considering moving and all that craziness going on, this was a relief. The only glitch was that they didn't cut enough carpet. Other than that, my new carpet is wonderful.

Had laminate floor installed in 2019. Quarter Round in 2 locations came apart at the top. Appt made on 4/30/21 for 5/18/21. No one came. Called cust. svc. Spoke with several representatives and Dan **, Installation Manager, who assured me that installer would come on 5/19/21 between 1pm and 6pm CST. No show. Still waiting, it's 6:25pm CST. No call to explain why no one came, I've called customer service 1-800-588-2300 on 4 occasions and get the same answer. On the last call no one answered when rep. called (Israel) and left message. Waiting on call back. Completely a dissatisfied customer.

I was scheduled for service for Luxury Vinyl Plank flooring on Saturday, April 17, my day off, for my kitchen, powder room, and primary bathroom. The installers arrived and had one of the wrong products and tried to convince me it would look nice. I called the representative who admitted he forgot to go back and select my final decision on one product quickly indicated it was his birthday and he was off. He was not able to enter the correct product until the following week and the only other day I could accommodate the installers was on one of my telework days. The kitchen and powder room were big projects because they had to remove tile flooring. I left the installers removing the floors on the second floor while I worked in the basement.

Everything went really well with Empire, although the man who first came to measure measured wrong, and then they had to come back. But they came back the day they were saying, and they did a great job. I was very pleased. We used Empire when we bought a house in Florida and we were very pleased with the results that we went back to them.

The men who came out and did my living room floor did a good job, but within 6mos the molding came a loose and took them 2mos to come out and replace it and now the molding that separates the living room from the den have also split, but my biggest concern was with Jessica whatever her position is. She is very rude, she is not at all concerned or sympathetic about your concerns are, my kitchen floor was also done by Empire, and it started to swell up on one piece of the laminate and they want to charge me over 200.00 to replace because they said it is the dishwasher that's leaking. Well it's just in one spot shouldn't the whole floor in the area of the dishwasher be damaged, when I explained to Jessica about the molding in the living room she said it would cost an additional 100.00 to come look at it.

I had three rooms of carpet installed by Empire. They’ve got a nice price. They did some work for me before, and I liked their work. The representative was really nice and did what he was supposed to do. He did everything they said he was gonna do. Everything was on time as far as the installation.

Updated on 08/12/2021: This is part 2 to my original review. I have received no resolution and no credit for the many "inconveniences" that Empire put us through during the ridiculous month long install, that were promised to us in early May. With every call I make to the 800 number I am told the same thing, that someone will call back in 24 hours and I have yet to receive a phone call. I have called the local affiliate "Andrea" numerous times in the last six weeks to inquire about our "credit" & to schedule the regrouting of my kitchen floor, that Empire was aware would need to be redone, days after it was completed, I am still waiting for a return call. I guess Empire thinks as long as they don't respond and continue to ignore you, that you'll go away. I've spent so much time making phone calls to Empire to resolve this, what's one more phone call? My next phone call is going to be to the Ohio Attorney General's office.

Go with Empire. They are honorable, reliable and very courteous. Their sales representative was very knowledgeable. The guys who installed came with the carpet. They made sure that the color was the proper color. They laid it down and hooked up everything, moved the furniture out that needed to be moved out and they installed the carpet. They did a very fine job. They vacuumed, cleaned up after everything when it was over and put everything back where it's supposed to be.

We got rid of the old carpet and put some new carpet in. I love the carpet from Empire. The quality's good and it feels good on my feet. I love the colors and everything about it. The installation went very well, surprisingly. I didn't think the process was gonna be so fast and so thorough. The guy came in first and he assessed everything and knew what he had to do. The guys were courteous, very mannerable and professionally did the work. I would do it again. I would choose Empire and I would recommend Empire because the process was an easy process from start to finish.

It was a pleasant experience with the sales rep of Empire. The installers also came as scheduled and completed the work. They did well. The flooring and carpet look beautiful.

I spoke to Empire's rep and she was not polite. I was giving her the number. She told me to slow down and I did slow down. After that, I gave all the details and she gave me the work order. She was going so fast. I told her to slow down but still, she was going so fast. I have a problem with the laminate flooring. I can hear a sound when I step on some places. A few weeks ago, the technician came and fixed it. He told me that was the only thing he could do. Still, when I step on the laminate flooring, I can hear that crackling sound. Also, I noticed that the carpet is peeling off from the master bath and they're joined with the master bedroom. I'm not happy with this flooring.

Seems to be a theme going on with the 1 star reviews. I too have now had the exact same experience of several others. Salesman comes, he’s great. I pick the floors, pay 25% non refundable, schedule the appointment, take the unpaid day off... Clear out the rooms which are a photography studio that can not be used now and a music studio which can not be used now.

I had a pipe burst in my ceiling from the Feb, 2021 freeze in Houston, TX. My ceiling came down and damaged my carpet as well. I had to have my carpet in my den area replaced. I called Empire Today and a sales rep visited me the next day. I picked out a similar color to the rest of the carpeting in my house from a book with carpet samples. I was promised that everything would be done in a very satisfactory manner. My carpet was installed March 10, 2021. At first, I did not notice that there were strange-looking streaks and splotches in the carpet. I called and was told someone would come to inspect it. On March 18, the "expert", who was also the person who installed the carpet, came to my house and said there was nothing wrong with the carpet.

The vinyl plank flooring from Empire looks great. The cost seemed a little high to me though. One of the most attractive things of Empire was the ability to get it done sooner rather than later. The installers were great too. Byron was the lead installer. He did a nice job interacting with me. On the one recommendation that I have, they had to remove quite a bit of carpeting and ceramic tile. They also didn't come with a dump truck. They loaded everything into the van that they came into. They were there from sunup to past sundown at 11 PM.

Empire did a great job installing my laminate flooring. Their rep was very knowledgeable about the product. She was very friendly. She wasn't pushy like a lot of salespeople are like. She showed me the product. She didn't push me to go with Empire right then and there and gave me time to look around. I appreciated her patience. The installation went fine, too. The installers were here early and they got the work done quickly. I've got a couple other estimates and Empire's price was better, especially for the quality of the flooring that was installed. Everything was excellent.

I've been a customer for near 20 years of Empire, and the times I've used them, it's always been timely, cost-efficient, and just good customer service and good product. I've never had an issue over the years with the company, which is why I continue to use them. Their pricing is good too. They're all good people, knowledgeable and honest. I'm pleased with everything they have done here and it was done when they said it was going to be.

The installers were very polite and nice. I like them. The only problem I had with Empire is the man came out and measured my house maybe a week before I was installed and the carpet is laid very nicely but I got enough carpet in my garage to cover another room. I don't know what happened with his measurements. He did my hall, my foyer and my den. The carpet looked good. The quality is good, too. It's good work but my problem is how did he get all this carpet left. I recommended Empire to one of my friends, and they put carpet over there. So, I wasn't that upset, but I was upset because I spent money that I didn't need to. But as far as their service and them being on time, that was good.

I was happy with Empire's price and their selection. I got what I needed and it was pretty painless. They ran late on the installation appointment but I work from home, so it wasn't a big deal. The installer helped me out because I was going to have a closet door track installed after he put in the carpet. Previously, they had cut the carpet, like an empty strip so I could put a piece of wood and the track in there. He said "Don't worry about that. I'm gonna put plenty of padding so you can put the track over top of the carpet." So, I took his word for it and it seems okay.

I used Empire once before about 10 years earlier. They seemed to do a fairly good job, so I figured I'd go on that experience. I had them replace a carpet in the living room this time. The experience was perfect. The only glitch was that they got delayed and they came later than I had hoped, but they still came the day they said they'd come. All in all, everything got done just fine. They did a very good job.

I like the new vinyl flooring installed in our two bedrooms. It's good. Everything with Empire was what I expected.

The sales rep of Empire was excellent. The installers on the other hand broke my picture frame. It was an old picture frame that said, “The greatest mom in the world.” Had my picture behind it when I was young and they broke it and hid it, instead of telling me they broke the glass. I called it in but I never got a response from it. But the quality of their work was excellent. I like the way the flooring looks and feels. I would recommend Empire to anybody.

Very Poor Customer Service and Absolutely No Value for their customers. I will Never use them again and will warn others. On Tuesday May 4th we were scheduled for a carpet installation. They were suppose to call early that morning and didn't. I had to call about 10:30 after they had not call to give me a window. Even then they said between 2 and 3. When the installers got here they didn't lay the carpet, they said they didn't have enough but someone would call us within 24 hrs to reschedule, but they didn't. We spent the next day for hours trying to connect with someone who could give us a resolve to No avail.

The sales rep voluntarily said floating laminate flooring would NOT have a cheap hollow sound when walking on it. Exactly the opposite is true. I completely wasted my money and time. You won’t know it until an installation is done.

I told my in-laws to call Empire. I told them what to tell them. They were doing our hallway and some steps. I told them to get commercial carpet because it's a lower nap, there's no tripping, there's no knot and get a very low or no padding. They installed the carpet and it looks great. But my in-laws’ feet, when they wear socks or slippers, they noticed that their feet are getting stuck on the steps and my mother-in-law's feet are bleeding.

Empire Today's rep was very knowledgeable and made me feel that he had my best interests at heart. I got a call the morning of the installation. The guys told me they went around and would be here in half an hour. They arrived within the half hour, introduced themselves, and we walked through. They looked at the job and told me what they would do and gave me some ideas about covering areas to keep the dust down. And one guy showed me the order of what I would get. Asked me if I had any questions, and then they began work. They told me the flooring would settle in a couple of days. They didn't say I can’t walk on it. They told me how to clean it. Gave me some items to clean it with. They also cleaned it for me.

They took out the carpet and installed vinyl flooring in the backroom like a three-season room. Everything was fine with the installation. The only problem was the sales of Empire Today told me that they have in-house installers. But that was not true. They sublet them out. So I didn't like that. But that was about the end of it. Everything was fine with that. The salesman was fine. We went over a number of things and he brought in a number of samples too. It was good.

I liked the idea that Empire's reps came to your home and that way, you could talk. The girl who came out was also excellent. She showed us everything and was very thorough. She gave us all our options and we pretty much went mostly top of the line. For the installation, I've never had carpeting before and didn't know how difficult it was to get everything in place to deal with the day. It's a tough day because you're moving around and when the installers got here, they didn't have the right proportion of carpeting. We had one kind going downstairs and one kind going upstairs. They were similar-looking, but they were different carpeting. One was Empire's top of the line where the padding was included with the carpeting, then we were putting a different carpeting downstairs but the padding was separate. And they didn't have one of those but we ended up working out because they got it from somebody else.

I reached out because I am replacing my floors throughout my house, minus the kitchen. I am having my floors done now by a smaller company because when the guy from Empire Today came out (Rudy **) he was maybe at my house 10 minutes, didn't take any measurements, told me that the floors they offer are not great products and the stuff I see online is all a bunch of ** because their products aren't great and that there was nothing he could do for me. Keep in mind I live in a townhouse that was just built in 2018 so... why he couldn't help still gets me but you just lost a customer for life because I would NEVER recommend this company to anyone!

Empire had a wider selection of carpeting to choose from. Their pricing was higher than the competitor's, but they matched that price also. The rep was good when he was here. He was a little bit harder to get ahold of once he had made the sale, but aren't all salespeople? The quality of the installers' work seemed to be good. We had them come back out to do the tacking that they did at the edge of two different thresholds. We could actually feel the tacking through the carpet. But once they did that, it was fine.

I called four different people for new flooring and one didn’t show up from Home Depot. I also called Floors for Living and they came out. But Empire had the best price, so I went with them. They did really well and I would tell others to call, tell them to come out, and get a quote. They do an amazing job. I had the laminate flooring put in and it is beautiful. It is very good and I don't have to rag through. I can just run a wet mop to clean it. I had it out in my back bedroom. I have two sons that’s in wheelchairs, so I needed to get that carpet up. We had a pipe freeze and busted pipes back there, so we just did that part.

I had a prior experience with Empire Today when I looked at carpeting prices at my house before I moved, but it didn't work out because of the type of flooring we had. So I called Empire back when we moved because we needed all new flooring. Everything went really well and they were really helpful. The installers double checked everything, wore their face masks, and were very courteous of our time. They also called about a half an hour to an hour before they got here and when they came, they verified that the product was what we ordered. They were pretty much self-sufficient, just went in the room, did it and told us when they were done. The flooring looks great and we had no issues.

I loved my experience with Empire. It was wonderful. I'm enjoying my new carpet. It's so pretty. I thought the installer was going to come with the whole crew of people to help him. But he came by himself and I was like, "Who's gonna help you?" He was looking at me like I'm weird. He said, "No one." I said, "Really? You can do it by yourself? Okay, that's fine with me." and he went in there. Nobody heard him working. I almost forgot he was over in the other room because the door was pulled up. Then, I went over there and he was almost done. He wasn't even been here that long. He pulled that carpet out really fast. He did a tremendous job. He was finished really fast.

The salesman who came to my house was nice and he knew exactly what he was talking about. He took care of everything as well as made sure all the measurements were right. On the same week that he came out was the same week they came to install. I did two rooms. Unfortunately, the original flooring that I picked out for my living room wasn't available. My second choice ended up being the choice they put down. It’s the same model number, but the color was different. Still, it worked out overall.

Empire Today did a really good job just like they said on TV. I saw their commercial on TV and I said, "One day, I'm gonna let them do my floor." I was looking for hardwood and I went with laminate because it looked just like hardwood. The gentleman that did my floor did a beautiful job. Everybody likes it. They come over and see it, and they compliment me. It's really nice and shiny. The upkeep is easy. I bought a Swiffer mop and it's easy to keep it clean.

We used Empire Today before for the rug for our steps and then we decided to use them again. The installation team was very neat. We love the rug too. Empire Today does a good job and I would definitely recommend.

Empire was quick and easy to work with and reasonably priced. It took eight days to have it all done from the time we called until the time it was done. They were efficient and on it. The new carpet is nice. It did exactly what we wanted it to do to and it just kind of cleaned up our space.

My sister had her house done and highly recommended Empire Today. I called the salesman, and he was wonderful. He was very knowledgeable. He's been with the company for many years, and he was very likable. He spent lots of time with us. He was great. On the other hand, there was a bit of a language barrier with the installers and installation took way longer than I thought it was going to take. However, I was thrilled with the end result. Empire Today is a great company. I would definitely use them again.

I liked the customer service from the Empire Today salesperson. She took her time. She wasn't trying to just sell me something. She offered positive feedback and she was a very nice lady. I love the finished floors. It was the laminated vinyl. I wanted something that was waterproof pretty much and that could withstand high traffic and would last me a while. The time frame they gave me was based on the time frame that I requested and it went off without a hitch. The gentleman did a superb job with my new flooring. It was very clean and neat.

It was a good thing that the installation of our vinyl flooring from Empire was done in one day. The installers came with masks on and we explained that we were both fully vaccinated. If they wanted to take their masks off, we felt that they would be safe. They were grateful for being given the chance to work without a mask. We like our flooring. It's definitely improved the value of the home. This kind of flooring is what everyone wants. They don't want carpet. They want the hardwood look.

The installation process was good, and the workers were professional and neat. Everything came out well. If there was anything that was wrong, they jumped right on it, were more than willing to fix things and do things to my satisfaction. Everything was wonderful. It was a good experience for me. There were some hiccups, but customer service stepped right up and got everything corrected.

They were there when they said they were going to be. They did what they were supposed to do, and they were so good. Everything was so good.

I got some pretty nice plush carpeting installed in our upstairs, four bedrooms, a hallway, and a stairway. The salesperson that came out first was awesome and very informative. The guys that installed it were very professional. They went over the same things again that the other guy had gone on just to make sure. They were really quick. I was surprised how quickly they were done. They were great. Whenever I walk on the carpet barefoot, it feels so good. I love it.

The sales guy was a good salesman. He knew his product. He was very knowledgeable. I had some kind of squishy plush carpet installed in five bedrooms. The sales guy said that the install guys would call me a week before the installation. But they called a day before, and said they would be here sometime between 8:00 and 6:00 PM. The install guys called me about 10 AM and said they were on their way. They were here till 9:00 at night, and they still didn't do everything they were supposed to, not because they refused, but we finally just said that we would do it because it was 9:00 at night. Also, they only sent two people. The irritating part was if it was that big a job, the schedulers shouldn't have had them do another job before us.

I had hardwood and carpet installed. Everything turned out good. The installers were great. But we can never reach the salesman for the hardwood about different questions.

I found Empire to be fabulous. It was such a good experience in every way with them. The carpet's beautiful, the workmanship was great, the crew I had was extremely accommodating and I couldn't give them higher marks. The sales rep was young, terrific and he had an eye. My work team was also extremely excellent, especially the gentleman who put down the plank flooring. He was a terrific carpenter. He was creative and they were extremely helpful. People ask me all the time where I have things done, so I freely recommend Empire and give them the contact.

Horrible experience!! Scheduled an installation date for one week out on a Friday. Received confirmation call on Wednesday, two days prior to install, so far we’re thinking everything was fine. Rep said they’d call between 730-9am on the install date with exact time of arrival. Thursday night, the day before install, received a missed call/got a voicemail saying they have to reschedule. Called right back and they were already closed. Now Friday, install day, we’re beyond the 3 day cancellation period and already paid 25%. We didn’t get the service agreed upon and weren’t called 3 days prior with any explanation as to why they need to reschedule or why they aren’t providing the services paid and agreed upon. The day of install we didn’t get a call and nobody showed.

Empire stood out to me with the deals that they had. I felt like the sales rep was rushing me a little bit though. He didn't give me enough information. But other than that, I have no negative feedback. The installers were on time and were polite. They did an excellent job. I loved the fact that the vinyl flooring is durable for dogs. I also love the color of it. They met and exceeded my expectations. I'm completely satisfied with everything.

I used Empire at my previous condo and thought they did such a good job that I wanted to call them back. The sales process was super easy and I'm glad Empire had some really great COVID protocols in place. When I first made my appointment, I was able to get it in two days but I waited a little longer to make sure that my husband was also available. And then, my daughter was quarantined from her class, so I called Empire and canceled the appointment because I wouldn't be able to get her out of quarantine by the time I was able to reschedule. Then, I scheduled again. It was very easy.

We had carpet installed in our basement room. The installation experience was really smooth. They were highly expert and good. The quality of the product was excellent. It looks great.

I had Empire Today install luxury vinyl planks and carpet in a property that I remodeled and sold. There were two different crews. With the luxury vinyl, it was a long day, and there were some things that were missed. The supervisor came back to the condo several times to make sure that it was done to how I wanted it. So, that was good. With the carpet, they were only there for the one day. It was just two guys and they were pretty good.

I took the carpet out and bought wood flooring from Empire Today. It’s much better and easy to maintain. It’s everything I expected and the installation was excellent.

The sales rep was a nice person. He explained to me everything nice and clear. The installers did an awesome job too. I had carpet installed in the whole house and it's good. I'm so happy with it.

The sales rep is absolutely fabulous. This is the second time I've been in touch with him and he was very good. Also, the installers were on time, quick, efficient, and professional. They did good quality work and they vacuumed even the hallway. They were COVID-alert as well, so I was happy. All in all, installation day was perfect. The rug feels very soft when I walk on it too.

Everything looks great. The only thing is the self-leveling cement that Empire used. I now have more unevenness on my floors than I did before. It leveled it out where the dip was, but it didn't level the whole floor out. By the time we had gotten to walk around and feel everything out, it was too late to say anything. Another thing is when they installed the flooring upstairs, they knocked the nails through the roof on the back end. They said that all they could do was give me $200 and it's more than $200 worth of damage to the roof because we’re gonna have to get it all done. But when dealing with them, they’ve been courteous. They did their job well and everybody was very respectful.

A guy that did some home improvement stuff for us said that he could lay the flooring but it was taking a long time. Also, we would have had to have done some work ourselves and we've got bad backs. Empire was going to do it within two days and they were going to do it right away. The day that the installers were supposed to come out, we had a huge snowstorm. They rescheduled it for a Friday and they got it all done in one day. The flooring seems to hold up well so far. I didn't go with a real high price product but it's made my home look brand new.

I've used Empire before, and it was a decent sale. Recently, I had them install some carpet upstairs (the stairs, and the bedrooms, and hallway) and I was very pleased as well. The rep gave full details and was professional and then the installer did a good job. The installation was done before the time period they said and the quality is good, like walking barefooted.

The installers from Empire were very respectful as well as quick. They took all my furniture, moved them and put them back. They left the place clean too. When we bought our house, there was carpet and my husband took it out. The wood floor was a lot of work. After my husband passed away, I decided to put the carpet back in the hallway, the living room, and then the area where people come in from the door. It's easier for me with the carpet because I have a problem with my back, plus now I have a broken leg.

The sales rep seemed knowledgeable. He showed me all the samples and whenever I had a question, which he was not sure about, he would go to his supervisor. I even got a chance to talk to the supervisor on the phone and validated some information. I had the luxury vinyl flooring installed in the kitchen area, the dining area, the foyer, a bathroom, and office, so I had quite a bit done. There were five gentlemen who came out. There were still some finishing things which had to be done, but overall, they did it all within the day. Right now, everything’s good and I'm happy with it. I’ve got a lot of positive compliments on it.

Somebody came out and we talked to him. He gave us a price and then about a week later, they installed the rug for the steps. The installers did what they were supposed to do and they weren't there long. It worked out well. It was a good experience.

I chose some of the things that I originally had suggested and the rep from Empire said, "That's nice but with the unevenness of your floor, it really won't conform. It won't look good." He directed me in a better way to go. We got a wood looking vinyl flooring. The people who came to install it were excellent. They were really quick. They had started halfway through the hall. They did not have the wood run running the way. I originally said that I wanted it. When I brought it to their attention, they said, "No problem." They've ripped it up and put it down correctly.

I had a fantastic experience when the sales rep came out to the house. It was pretty cut-and-dry, and didn't take up a lot of time, but definitely answered any questions I needed done. I was on a bit of a time crunch, and we were able to get everything finalized right then and there. Also, it was reasonably priced. Empire told me when the installation company would be calling. The installation company called me and let me know what time they were coming out, so I could be there or somebody over at age of 18. When they arrived, they asked to see the room, and I showed them the room and the areas. They assisted me with removing a dresser so they could get the carpet in. They did their job and they were there for a little bit. But it was a lot sooner than I expected it.

The workers that came in were fantastic. It cost me more, but I gave each one of them $20 both times. They were that good. However, I don’t want to deal with Empire anymore. To begin with, we had a quote, but we had problems with the stairs, so we switched it. When we switched it, it was over $2,000 cheaper for us. Empire owed us $2200 and they were supposed to pay us back. The rooms and the stairway were carpeting, but when they were going to do the wood floors on the main floor, I had to write another check for 19. They wanted their money before they even do any work. If you owe me 22, I shouldn’t have to write you a check for 19. Figure the difference. If they wrote me a check for $300, we were good, but they wouldn’t do it that way. It was a pain in the butt and it made no sense either.

I purchased a laminate floor from Empire. I had it installed in the hallway. The sales rep was a very nice gentleman. I didn't know what I was doing. So, he was letting me pick out what I want, which was fine. Then, when it came to the bathroom, I thought I wanted tile, but I ended up not getting it because I needed subfloor work and they said they don't do that. But I had no problem getting my deposit back. The installer did a good job. He went through and pulled up the floors. He had to come back the next day because he didn't have enough but he sent another guy the next day and he did a good job too. I really like it.

We had carpet done in the main room and we're happy with it. Good quality and good installation. Two installers came, got the furniture moved, and got to work. One stayed, while the other one said that he was gonna be gone for a bit and then he came back. They got the job done in a reasonable time. All in all, I'd recommend Empire.

I used Empire in the past. Recently, I had them install carpeting in three bedrooms. Their reps were very good, easy-going, friendly and helpful. The installation team was also quick and efficient. I would recommend them.

The sales rep was awesome. He checked everything for me and gave me my options. He was very informative too. He told me everything that was going to happen every step of the way. Everything went well and I'm very impressed. We had hardwood flooring installed on the stairs leading to all the bedrooms, and we had the carpet installed in the loft. The men who came to do the installation finished earlier than they stated they will be able to finish. There were two of them, and they worked fast, especially on the carpet. I left not even an hour and it was finished.

I had bedroom carpets installed and it went very well. They were efficient and quick and did a good job.

We’re out in the country and I tried to go to some of the local stores. Some of these stores have been around for 100 years, but it was not working mainly due to the COVID and trying to set up something with them. I should have done Empire in the first place. I had always known about them. I went online, set up an appointment, and I was very satisfied with the sales lady that came out. She was great and presented all the different options, including the extras. I got an estimate and got the product ordered. The three guys that came out to do the job were great. They just worked and got it done. I was surprised it was so quick. They moved my stuff out, moved it back into the rooms, and did a great job. We haven't seen any area that needed improvement. It was good. We had carpet in two of our rooms, and we love it. It's doing great too. It's a great quality carpet, so we're very satisfied. Give them a call.

This has been the worst experience I have ever had with a carpet company. I ordered carpet for my living room, bought it the day that the salesman showed me the samples. My installation was scheduled for the next Monday and the carpet installer showed up with the wrong amount of carpet so he couldn’t do the job. He told me he would be back the very next day first thing in the morning to do the installation. He did not show up. I called customer service three different times and they say there’s nothing they can do about it. Or they tell me that the person that I need to speak with isn’t answering their phone and there’s nothing more they can do. I called my salesman. He said his manager would handle it and call me right back never received a call from that manager. Now Empire has cashed my check and I still have no carpet in and they don’t seem to care that I had to take two separate days off of work and lose money due to their error.

We went to Home Depot, Lowe's and places like that, and we liked Empire's product better. We got the vinyl laminate flooring. The installation didn't go as I expected though. The crew came from Columbus, which is two hours away, so I understand them getting here at 10 o'clock in the morning. However, the installer had to leave and he was gone for almost an hour because he didn't have a certain tool that he needed. He had to run up to the hardware store, go buy one and then come back. That was an hour in delay. Also, the floor goes from the kitchen to the hallway to the bathroom. It's all one floor. There should have been more than just two guys here. Two more people would have worked great.

We are selling our home and two days before our showings were to start, one of our dogs tore up the carpet in a bedroom. After local companies were booking about two months out, we called to schedule an appointment with Empire to quote an install and thankfully, they could get us in that next day for a quote. The sales rep called us the day of the quote and said someone called in sick so he was double booked and asked if he could come another day, otherwise he wouldn't get there until 7 pm. Given the nature of the situation, we wanted to get something set-up ASAP and asked him to please honor our appointment and come that day, even if at 7 pm. He did arrive late that Friday evening. The appointment was very quick, almost rushed. We informed him we were selling and weren't looking to spend a lot, but something similar to what was already in the bedroom since listing pictures had already been taken.

My friend had her family room done by Empire and she suggested them to me. The gentleman that came in was very good about explaining what was available and what they did and exactly what they were going to do, and how they were going to take care of everything. I was satisfied with what he said they were going to do. It sounded like they had plenty of experience at doing this job and guaranteed that, "We'll continue to come back if there's any problems."

The salesman gave us a sob story that his elderly father was missing and he was distracted and needed to go so he was going to give us the best deal ever and told us no other company could get our floors installed before Easter. So we felt bad for him and accepted his deal. The company called to schedule as he had promised, I took the day off of work because they can only give you a 10-hour window as to when they will arrive and then the day of the appointment never showed up. My husband called and then they told him that the product was out of stock and that they needed to reschedule.

Empire beat the price of the other providers. We love our flooring and we're going to reach out to do the laminate downstairs.

I used Empire before and didn't have a problem. So, I went back to them and got a carpet. The installation team was great and I was satisfied.

Empire's reps were polite and they had a good offer. So, I got them to install tile in the bathroom on the floor and the installers who came out were polite as well. But Empire should make sure that one of them speaks English as there was very little verbal communication between us. Despite that, they nodded, went in about their business, and smiled.

The sales rep was fantastic and the installation was fine. My wife and I love our vinyl flooring. It's very good.

Salesman came to my house on 3/25/21. I looked at flooring samples while he measured. He then quoted me $21K on LVP on a color I didn't even choose claiming his manager told him I could save thousands on this color. Thousands? It's a 2000 sq ft house. I asked to see a breakdown of the prices - salesman said the installers would go over numbers with me. I asked what the cost was per sq ft and he said he was just a salesman and did not know but a manager would call me.

From the time the sales rep walked in the door, I felt extremely comfortable. He was great and very personable. He helped me pick out a color. Later on, I wanted to switch colors and I called him and he said he would take care of it right then. Then, he called me right back and said it was all done. They gave me a date for the delivery and they showed up on time. And the guys that installed the rug were wonderful. I have a bedroom full of furniture and they moved everything out and put the carpet down. It was a very positive experience and I love the finished product.

I was looking to purchase for three rooms and I got laminate and a carpet. Empire Today's salesman was very nice and the workers were cool. I ordered the flooring on a Friday and the guys came Monday. I like the flooring and I'm happy with it.

Worst possible experience. They made an installation date and no one called or showed up. We called them and they stated we should hear back by 11AM the next day on what happened. No one called and we called them again to figure out what was going on. Each Customer Service rep we spoke to never knew about the conversation we had with the rep before them. We were told we could get $100 (supposedly this is normally $50) for a missed installation due to the inconvenience of having to take a day off work and moving things in the house for a no-show and no communication. Then the new installation date came a week later and again no calls, and when we called, there was no record of our new installation date in the system and no reference of a discount. They wanted to set up installation for a week later... again. At this point we asked for the order to be cancelled.

My parents used Empire Today and I liked the way that they did the carpet. The rep was nice, gave me some good ideas and helped me with saving as much money as I could. The installers were only there for two hours because it was two small rooms of carpet that they did. They were in and out fast. I had a good experience.

I got a couple different quotes and I ended up going with Empire because they were a bigger brand. I got a better feeling for them. The guys that did the flooring were in and out by maybe six hours. The flooring looks amazing. I dropped a few things on it and nothing is scratched up yet. I’m very happy with it.

We're very satisfied with our purchase. I love the quality of it. Everything’s doing good.

I had LVP installed in office and bathrooms, and carpet in other portions of the house. I need to call back Samantha from Empire Today's customer service later on today because I have some issues with the second install. The team that installed the LVP, because I had that done at a different time in the bathroom, was not so good. But the guy who installed the flooring in the office was wonderful and the team that installed the carpeting was superb.

The price on the carpet, the quality and the warranty seemed good but there was a little bit of a mix-up with the delivery with the subcontractors. There was some miscommunication between the point of the sale and the actual installation. Empire Today could improve on their communication with the subcontractors. Other than that, it was good. The parts that were missing got delivered today, so it should be on its way to being fixed in the next week or so.

My son had used Empire and recommended them. I ended up going with a carpet from them. I couldn't make up my mind about some things and their rep gave me some suggestions on what would go with what and I thought it was very good. I don't like having to have to pay ahead before they install the product. I don't think that's very fair, although you can get your money back from a credit card. We put it on a credit card. You can put up so much money, but to pay the balance before it's laid is right. Other than that, the finished product looks really good.

I had a condo in Maryland that Empire Today replaced the carpeting. When I came to New Jersey, I recommended their service to my husband. The installers were very good. They moved everything and nothing was broken then they put everything back. They were courteous. The carpet feels good on my feet, walking around barefooted. There's thick padding but not so in the man cave because that's a Berber carpet. But it's good for my husband because he has MS and he uses a walker so that's the best carpeting for back there for him. I would recommend Empire Today and once we decide to do our upstairs, we would definitely consider them.

I like the prices of Empire Today. I bought laminate floor. It looks like it’s wood. The quality is better than other places. It's nice. I like the style, and it's easy to clean. The sales rep was really nice. I tried to get my friend to get Empire. I was hoping she’d get him if she called them. The installers were great.

We’ve been looking for some sort of the wood look. We would have done a little bit more in that, but it was too pricey for us. So, we chose to split it up and do some carpet and vinyl as well. The salesman walked us through everything, and he didn’t try to push what we didn't want. He made recommendations off of what we did want. The installers were wonderful. They did a good job. They were very thorough, would ask me and make sure where things were. They even changed out a toilet for me and put a new one in instead of the old one back in. The guy who did the wood look and the vinyl was very good. The second set of people who did the carpet were really good too, and very quick. When we had a little bit of problem, they came out, fixed it and apologized. It wasn't a big deal. It’s just I didn't want to be the one to do it.

The carpet is nice. Empire Today did excellent work and I’ve also used them twice before.

I just got my floors repaired by Empire. I'm not happy with my floors. Thank you.

We've been using Empire Today for years and they recently did carpeting on the stairs. The rep was helpful. She had lots of things to show us in our home, and we were able to find exactly what we wanted. The installation team was very efficient and friendly. They worked hard and got out of there as fast as they could. The carpet was a moderately priced product and we'll have to see over time how well it wears but right now, it looks good.

Empire Today install our vinyl flooring and tile flooring. It's got good quality. I like it. We're happy. I liked the price, too. Our experience was excellent. It was more than I expected.

Empire responded back quickly and they had better deals. I had them install the carpets in three bedrooms and a hallway. The product was pretty good. But the contractors could be a little bit better. First of all, I had a guy bleed glue all through the carpet. Then after he did that, my wife looked outside, getting ready to go outside, and he was at the end of my driveway taking a leak. I called it to report it. He sat there like that is where he's supposed to be and that is what he's supposed to be doing. It could be straightened out a little, fixing the small errors, that’s easy. Nonetheless, I would definitely recommend the quality to a friend.

Empire Today came out and gave us our options. We picked the color and the fabric and scheduled the installation. The wife and I had ended up getting covid so we had to reschedule and that was simple. They did the installation for a 30x32 room in a day. That was a good job. The guys that did the work were polite. They worked hard. I was surprised because most carpeting comes in a 15-foot wide length, and they only had a 12. They had to have a whole other seam in the whole length of the room which concerned me. I hope it stays nice.

Don't order from this company. I had them come out to my house and give me an estimate, paid a deposit and scheduled an installation date three weeks after my order. I was going to pay over $3,000 for three bedrooms to have high quality carpet installed in three bedrooms. On Friday I called to try and get an estimated time and I did not get any response. (Their phones were not working. It answered then hung up).

I had Luxury Vinyl Plank flooring installed 1/29,1/30/21. The transition pieces needed to be ordered. It was scheduled 2/4/21 to have the installation of the transition pieces, planned the day. "Wrong color". The pieces were rescheduled for 2/24, " wrong color". Rescheduled 3/18, waited and called every 1- 2 hours to learn at 5:30 pm, the installer stated he was not assigned to the job. Rescheduled for 3/20. Called the call center every 1-2 hours. The supervisor of the call center sent an email to the installers to escalate the concern. The installer was a no call no show. I was advised to call the installer and customer service department on Monday, no answers. Messages left on the voicemail. No call back. Sent an email to the Customer Service, with an "out of office" response. No responses from the installation department or the customer service department.

Empire came out and sold us Luxury Vinyl Planks for our entryway, kitchen and laundry room as well as carpeting for our dining room, living room, den, stairs and upstairs hallway. Then when they came out the installers said the kitchen is not level enough for Luxury Vinyl Planks so they left. The saleswoman came back out and started going over options before stating the Vinyl sheets would cost MORE than the LVP.

It was short and right to the point with the sales rep. The team showed up on time during the installation, cleaned up, were in and out and everything was fine.

Generally, I'm satisfied with the Empire. It was just that once they finished the hardwood flooring, they were supposed to finalize with the flex molding. But they did not update me when they could install it. They said it’s four weeks. After that, they did not contact me, that's why I have to call them. But then the price was good and the installers were very professional. The quality was okay too.

A person from Corporate Office called and stated that they was going to refund my full down payment. Also stated she was sorry for any inconvenience and frustration I went through. I am glad that I am getting my money back, but still not happy. I had to go through all this frustration and get consumer affairs and BBB involved. Still would not use them nor recommend them.

I selected Empire today for my flooring needs as I thought they were a well respected company. Unfortunately, my experience with them was not good. I was scheduled to have flooring done two days after the consultant came to my home. The day of the installation, I called to find out when I should expect the installer. At that time I was told that the installation date had been changed as the flooring was not in stock. They had not bothered to tell me this until I called them. I lost a day of work for nothing.

The gentleman from Empire Today was professional. He had a lot of a variety of colors. I wanted something a little tighter to the floor and the only thing he had in that category was the most expensive one. On the installation day, the installers came. They had everything they needed. We spoke about the pattern that we wanted to put down and which rooms we wanted to put down first. They began to work and didn't stop until they were finished. It all went down the same day. We were already warned in advance that it wouldn't be the cleanest project but the two guys at the initial four rooms were professional. The carpet is much better than the old one. Empire was quick and I would mention them to other people.

I liked the sale that Empire was running at the time. I got the vinyl flooring, plank, and vinyl installed in my kitchen and living room. The installers did a wonderful job. They just took a lot of smoke breaks. It could have gone a little quicker if they didn't break so much. Other than that, for the quality, the price was right. I'm very happy with it. I've got other things, so I need to have other floorings I need, and I will probably be going with them in the future.

Recently I had Empire install wood floors and carpet. I thought they could do things quickly but that got messed up. The rep matched up the colors then he said that it was their biggest, was it pricey, and that they could start on Saturday, so I was like, "Okay." They came on that day and did the floors. I thought they would do both and then he said no. I asked when is the next one. I called back and he said I was scheduled for Thursday. I said I never scheduled anything on that day 'cause I'm working so I had to get that rescheduled for the following week to get that done on a Saturday. That was the part I had a problem with.

Empire Today did our living room so we went with them to do the bedroom. We told the salesman what we wanted and how we wanted it. The installation was very quick and easy. They moved all the furniture and it worked out good. The flooring is waterproof which is the biggest thing.

The crew that installed the carpet was nice. It was an excellent experience overall.

Joe has been great as the sales guy and the installers have been very accommodating.

The initial experience with the salesman was great. He seemed knowledgeable and professional. We explained our needs, including a sub-floor repair need in one room. The salesman indicated that the installers should be able to take care of it, but there would be an additional charge at the time of installation. He was not just an Empire salesman, as he informed us that he also had a construction company that he sold for. The salesman inspected the flooring damage and represented himself as an authority in what his installers could/would be able to do. He also talked about the quality contractors Empire uses for installation. We purchased carpet for 4 rooms and laminate wood flooring for the stairs and landing. Installation was scheduled for two weeks later.