Empire Today Reviews

I had carpet put in by Empire Today. It's been great.

Cannot say enough good things. Came when they said they would. Polite and professional. Were very careful moving my furniture. Did a beautiful job on the flooring and carpeting my stairs. Matched the floor trim to my wall boards. Cleaned up completely. Walked me room to room when done for my sign off. Stayed until almost 9p so they did not need to come back next day. Edwin and Edgar get 5 stars for the job they did.

I had carpeting in some parts of the house and laminate flooring in other parts put in by Empire Today. The carpet part is almost perfect and I'm happy with it. My complaint is with the laminate flooring. There's this one section where it looks like some of the edges aren't meeting. In the last couple of days, I am noticing that in the main entryway of my house (from the living room going the way through the kitchen), there's a row of some of the flooring that seems to be collecting a great deal of dirt. You can see dirt and dog hair collecting at the edges of what looks like a board. But for the rest of the floor, it's not doing that anywhere. The whole reason for putting this flooring in was to have cleaner floors but now I'm trying to figure out how to get it cleaned and keep it clean.

I set up an appointment and a guy with Empire Today came out. The carpet color I wanted at the time was expensive. They ended up calling me when they had a special going on. I did it then. They could throw in another color, but it's good. The installers were on time, got the job done in a nice amount of time and cleaned up everything. They also communicated back.

Empire Today has a good salesperson. The installers installed the carpet in less than three hours. There was no furniture to move because I was just moving into my home. They did their job. The color of the carpet matches the walls that were already painted inside of the house I purchased.

I had a very good experience with Empire. However, their scheduling department needs some work. A few times, they said they were going to come out on a certain day. We watch a couple of dogs, so we were trying to get things in order for that. But then, they didn't come, and then I called and they said, "We changed it to this other day." We had that happen three times. Whenever I would call and ask, "What's going on? They were supposed to be here on this day, and then you guys changed it on me." Nobody really knew what was going on. They did not seem to work very well together as far as the scheduling people. They were all very nice, but they weren't on the same page. As far as the work, the work was beautiful once they got here and did it.

I had rug, carpet, and some vinyl tiles installed and the flooring meets expectations.

Empire Today had the flooring I liked. We had them install the flooring in the entire house.

The installation of our laminate went very smoothly. Couldn't be more pleased with the new flooring. I'd recommend Empire Today.

The gentleman who came to give me the estimate was very upfront about the price. He didn't try to gouge anything or paint any rainbows. He also didn't try to force me into anything. Once I told him that that was too expensive for me, he told we we could look at some alternatives. He didn't make me feel bad about not being able to afford. He asked what my budget was. We went from there and were able to pick some nice carpet. The installers were good. However, I didn't like that they didn't give me a window of time that they were coming out. I was waiting around all day, and they ended up not showing up until 2:00 or 3:00 in the afternoon. It ended up going late into the evening, till about 8:00 or 9:00, before they were done getting everything installed. Other than that, they were professional and got the job done.

Good luck getting someone to come out to an appointment you scheduled. I went online a few days ago and scheduled an appointment for today, Sunday, for a window from 3-5. I get an email an hour before my window starts stating my appointment has been changed to Tuesday from 3-5. I call to inquire. I am told the agent did this because they were overbooked, and I have to keep Tuesday, which I did not book, does not fit my schedule, and I had already altered my schedule for today to accommodate the agent that was supposed to come by. Basically, I got stood up, and I had no say in what they booked next for me. Just got an email from them as my only notification they weren't showing up. Left a bad taste in my mouth. Who does business like this? The company cancels the appointment you scheduled and made arrangements for and cancels on you and books another appointment without your say to see if that one would even work for you. No thank you.

We looked at Tile World or Carpet Exchange and the cost was way better with Empire. We purchased carpet from them.

Empire did some work 10 years ago on my kitchen. I had a wood panel done recently and I like it. As far as my surround sound system goes, the sound is much louder. It's a good acoustic. It's not being drowned out by the carpet. Our experience this time with the installers was good. The previous time, they had a lot of issues. They got it down a year before. But this time, the installers came on time. As far as cutting it, did a good job, and everything along with the baseboards. They were very professional. I was very impressed. The communication between the installers and the customer needs to be a little bit better though. Other than that, they did a good job, they came out as they said, did it all in one day, and they were gone. It was very seamless.

The Empire guy that came out and showed me the samples was really nice. The installation of our carpet went great. I love it. I would recommend Empire. The only issue that I had was when the guys came out to install my carpet, they ended up turning on my emergency heat and messing up my HVAC system. I had to pay somebody to come out and fix that. But Empire Today reimbursed me for that amount.

The last time I used Empire, I had the whole downstairs done with laminate. This time, I got the vinyl flooring for one room, and the lady that came here, Shonda, was really good with me. She helped me a lot. The installation went well, and the flooring is good. Overall, I had a good experience with Empire, and I'd recommend them anytime.

I had laminate wood floors put in and the installation was a one-day job. We had an issue where one of the seams from two pieces didn't match up correctly and there was one spot where it bubbled up. We called them and they replaced it. But their rep definitely sold the product above what he should have. He told us it was scratch-proof and there would be no worries with anything. It's not so much scratch-proof because it will scratch. We might have kept looking if we thought this was what it was gonna end up being like.

I had some carpeting done for a second home, and it's very good.

Empire could come a little sooner than another company we looked at. We also got a couple of discounts with Empire for being a veteran and a second-time user. We had them install vinyl flooring and it met every expectation.

It went great with them. When the salesperson came out, I told him I didn't want the installation done the next day or two because I was having the painters do the walls. I wanted them to paint before I had the new floor put down. They waited and came t a good time. The installers did an excellent job. We got laminate for the kitchen, dining room, hall, and three bedrooms. We also got carpet for both the sunroom and the den. The floor looks beautiful and the people were fantastic. I have a friend that bought a house that she was gonna have the floors redone and I told her, "Go with Empire. I had fantastic results."

I cannot fully express the horrible experience we have had with this company. They promised the job would be done in 1 day. It took 4. They were never on time and the last day stayed until 11 pm. They left the house a mess and the job looked horrible. Gaps between the floor and door jams, scratches on the new floor, chipped paint on the walls, missing moldings. It took over two weeks for anyone to call us back to fix the problems. We called multiple times and got multiple reference numbers about our case. It was ridiculous. Now they finally send someone out to fix things and the worker claims he told us about the issues. Lies! They packed up in such a hurry. They didn’t have time to tell us anything. I would never recommend this company! Use them only if you want to waste money, time and energy for horrible service.

Do yourself a favor and save money, do not use this company!!! Our carpet is less than a year old and it looks like it is 10+ years. The carpet is matte down and worn. We have warranty on this but I need to have it professionally cleaned and pictures taken before they will even consider warranty. 1. You can't see matted down carpet in pictures and 2. I don't have $500+ to carpet clean 3 bedrooms, hallway and living room. Their warranty, that you pay for, is a JOKE and their manager is rude and unprofessional, no help at all! We got midgrade carpet and it looks terrible, carpet from Lowe's wears better than Empire. Also, their buy 1 room, get one for $50 is another JOKE.

We got the laminate tile from Empire Today. We love it. It looks better than I thought it would. The flooring also got done faster than other companies could. The rep was also great. We loved him. He was super friendly and wasn't pushy.

The Empire sales guy I worked with was awesome. He was the best person I have spoken to in regard to sales. Listened to what I needed and cut straight to the chase. He was very honest and personable. The rep helped me pick out the color and walked me through. He brought all the books in. The guys who came out and did the carpet were great, too. They moved some stuff that I probably should have moved by myself. But since it's just me, it was a lot harder. They put it all back and they worked quickly. The carpet really looks good. Color's great. I would totally use Empire again if I needed my carpet or anything done.

Paid downpayment of $1400 for carpet, moved all furniture out of rooms. No one showed up x 2 different days. Asked for a refund. They still have not given a refund and it's been 30 days since canceled. Their customer service person said they have no record of us paying a $1400 downpayment. Stated we have bank records which verify they were paid. No refund yet. Next step is getting a lawyer.

I ordered carpets for all bedrooms and my living room and linoleum for my kitchen and laundry room. In April, they put down my kitchen floor. They put a subfloor down and tiled over it, then my dishwasher went. A repair guy came out to remove the dishwasher, and he couldn't get it out because Empire put the floor up too high. I can’t get the dishwasher out to get it repaired or get a new one, and I got to wash dishes every day, which is ridiculous. I’m not real happy. They have done nothing, and I’m waiting for somebody to get back to me. On the other hand, the carpet install was fine. I had one room installed so far.

I had a seamless experience with them. Once I picked up the flooring, the tech installed it. There was a check verification process towards th eend that could have been done a bit more smoothly because the installer was on the phone with the processor but that had nothing to with the installer. Other than that, the installer was great.

I really liked the Empire sales guy. He had come out and given me a quote, and then I had another large expense, so I had to put it off. I called again years later, and he came out and he was just wonderful. The three gentlemen that were there for the installation were professional and polite. It was a great experience. I absolutely love the carpet. Empire also stood by everything they said. They were there when they were supposed to be.

I'm satisfied with everything and everything went nice. The installers were nice, quick and firm, and they cleaned up when they finished. They showed up and left on time. The carpet is nice as well, and I got a lot of compliments on it.

Empire Today's sales rep was very polite and helpful. The installers did a beautiful job. As far as the product, the cleanup is perfect.

We were very pleased with the carpets done. They did a very nice job. It looks good.

The gentleman from Empire who came was very professional, very helpful, and took his time going through the samples. When the guys came to lay the carpet, they did a very good job. I liked Empire's pricing. It was better than anybody else. The only thing is the door rubs against the carpet. So, it's not shaved, but other than that, the quality is excellent.

They brought over a lot to look at and we saw what we like. We got luxury vinyl plank and the installation went very well. We love it. I recommend Empire highly.

I had a kitchen floor installed. I'm very happy with the product. I've had friends come over and they like the floor. I also like it very much.

I really enjoyed working with Empire. I was doing some searches online and Empire came up and they were the first to get back to me with a quote and actually send out a sales rep. Then he worked with us. It seemed that he was giving us pretty good deals and discounts to be able to do what we wanted to do. Empire said the work would be done in two days, and it was. They worked fast and everything looks great. We haven't had any issues with the flooring. We had our kitchen, laundry, and bathroom area redone. We had the carpet removed from our stairs, and then they put down some kind of paneling to make it look like wood. We're gonna need carpeting and stuff done in the future, so I plan on calling Empire for that.

I bought vinyl flooring from Empire Today and I love it. It is very easy to clean. I was really impressed with the sales professional. He was able to come to my house within just a couple days of me calling. Also, there were two gentlemen that came to install the floor, and they were in and out in about three hours. They did such a great job.

The purchase process was great. Empire was pricey but I would have spent a lot of money even at the regular carpet store. The installer did a very good job.

During installation, they ripped up our existing rug and started to install the rug they brought in one room. We let them know it was the wrong rug, but at that point, they said they would just put the rug in. They did and then they came back two days later to rip out the rug that they had just put in to put down the correct one. But I would have kept the other rug if Empire took the price off, but they didn't seem like they wanted to so I told them to put the right rug in. Other than that, the installers were great. They were very good at what they did and they were very clean and neat.

I got carpet from Empire and it met my expectations.

They did a vinyl tile and laminate flooring and they got it done in a day. It was a good job and they never bothered me a bit.

I like the product from Empire Today. It's great. The installation did not go well. They were supposed to come two days later. But they didn't come. They called the morning of and said the carpet was not in stock. That was supposed to be done and then the very next day was supposed to be the hall, which was the laminate wood. We went round and round about that.

When the salesman came here, he was very polite and he was somebody I could really work with. Also, it was within the price range that I was comfortable with so we went ahead with Empire. We had carpeting installed for three bedrooms and the installers were nice and very courteous. One of them didn't speak as much and he did the bulk of two of the rooms. I liked his work a lot better than the other gentleman. The other gentleman did the master bedroom by the doorway and it seems a little off.

I like the service. One time, the guy showed up to put one carpet in my son's room and I thought that he needed more assistance, but he showed me that I didn't know what I was talking about because he did a wonderful and quick job. He moved the furniture, too. That was surprising. It worked out well for me.

There were some challenges, with everything being in its place. When the guy came out to start the process of pulling the carpet and installing, we had to wait for the office to get everything straightened out. Then, we saw that we had a bill for something that we shouldn't have gotten a bill for, so we got that straightened out as well. But the installation was okay. They did a good job on the carpet. We just had some dings on our furniture that we didn't appreciate. We saw some light deep scratches on the dresser and the bed wasn't put back together correctly. We had to have someone come and redo the bed altogether. And there was a ding on one of the bedroom sets my mom bought. It was a brand new set.

We had sheet vinyl flooring put in our kitchen and dining room. The installation went fine but there was one minor error. The first time they came out, they brought something that didn't look like what it looked like on the computer, so we changed it. Then, they came out and installed it. It was no problem. We like the new flooring a lot.

They had samples of luxury vinyl plank and carpeting and they measured the room I was having done and gave me an estimate of what it was going to cost. The installation went fine. The luxury vinyl plank was installed faster than the carpeting. Everybody cleaned up after themselves and asked me to make sure I didn't see anything that was awry. The quality of the product is excellent. I got luxury pad for the carpeting because I wanted it nice and plush. I love it. Everything's great. I was very happy.

Purchasing was fine but the installation of the carpet was a nightmare. The installers themselves were very nice but they had to come out multiple times because the measurements were incorrect each time. They finally got the measurement right and the stair runner was installed. When they installed the vinyl plank flooring in the basement, that was excellent. But I would not use them again for the carpet. But the quality of the product is good. I thought the padding would have been thicker but it's a stair runner and it's fine.

The cost was much better with Empire. I purchased LVP, plank tile, and carpeting. The installation took two weeks. I did the first floor first, where I replaced all the carpeting with the LV planks. That took a week. A few months later, I did the second floor and that was another five days. I was disappointed in how the tile was put in the bathrooms. It didn't look as good as I expected it to. There were limited choices of what kind of tile flooring they provided and I was looking for something with a more solid color. Instead, I wound up with a marble-type floor which wasn't what I was looking for. Other than that, the quality of the products is very good and I'm very pleased with it. I like that the LVP is waterproof so if ever I have a water leak, it's not going to get ruined. I also like the look of it.

You would do better dealing with a local company that has better customer service, quality, and selection. I bought carpeting for two bedrooms. The installers worked really hard. They were very courteous and polite. The quality of their work is fine. The cost of the product was a little bit less than with other companies but the quality is inferior. They had a severely limited selection of carpeting to choose from. Because I was trying to get this done quickly, I went along with whatever they had. But I was disappointed that they did not have more choices.

Everyone we dealt with treated us very kindly, with great respect, and with a very positive concern for what we were needing. Also, Empire was one of the few companies that would take on a small project as we had. We were delighted with every aspect of our contact with them. They installed linoleum in the bathroom and we like it a lot. We'd recommend Empire.

Empire was able to get it done sooner and the new carpet has been good so far.

Empire Today came out for the estimate quickly. The gentleman who came and did the consultation was very knowledgeable. He helped explain for us to understand all the options that we had. The company that contracted with Empire to install the floors was very friendly and answered questions. Everything they had to do was quick, so it was a good experience. We did half carpet and half laminate. The only thing was there was something I did not know about the laminate material. If I would have known, we probably would have went with a vinyl.

We painted in the room in preparation of getting the new carpet we purchased from Empire. When their reps came in, there were machine equipment scratches in the paint that showed through white and through the blue that we had painted. I contacted someone and they asked if I could get an estimate of how much it would cost to fix it. I told them I painted it myself, so I went through and I painted it again over the new carpet, which is what I was trying to avoid in the first place. He then asked if I would agree to $100 as pay back not only for the paint, but also as compensation for the headache of having to do all that. I agreed to that but they haven't sent the $100 and it's been quite some time. Other than that, the carpet is great.

I did carpet and padding in my family room through Empire. I like the price. The sales representative broke things down to layman's terms as far as what the padding was compared to other paddings, what the carpet was as far as threads, and what the Scotchgard was on it. She even did the same as far as the laminate floors that I did look at but my wife and I didn't want to do it at that time so we just did the carpet and we’re extremely happy with it.

The Empire sales guy came out, and he was very nice, knowledgeable and helpful. The installers were fabulous, very nice, very friendly, very efficient, and hard workers. We bought a brand-new refrigerator and when they pulled it out, it must have tipped and it hit our two-tiered countertop because the dents line up. They weren't there before, and that was kind of hard to resolve. I did take pictures and sent them immediately. There was a girl named Amy who was responding to me, and then she stopped communicating. The sales guy told me who to go to. I dealt with Ben, and he did resolve the issue. I don’t expect a new refrigerator and a new door would be way too expensive, but we did agree on a dollar amount.

The installers communicated good and they handled the furniture with care. I had carpet installed and I like it.

I used Empire before and they had a good promotion. I recently had them do my flooring in all three bedrooms and the stairs. Their sales rep was wonderful. He was helpful, nice, and patient. The installers came by, introduced themselves, and did a fine and clean job. I like the color and the design of the new flooring.

It went very well with Empire. They were very responsive. The sales rep came out with a lot of products and was able to answer any questions I had. But I could tell that they were trying to sell the product right there and walk out of there with a contract. It would have been nicer to feel like we had time to talk about it and they didn’t really give us that feeling. Also, the installers could be a little more careful. They marked up my wall in moving the furniture. But they showed up when they said they were going to and got the installation done really quick. The product is wonderful. We're very happy with it. I would recommend Empire. I’d suggest getting a quote from them and trying not to let the sales tactic intimidate you.

We had Empire Today install carpet all over our home. When the salesman came to the house and showed us the carpet and we decided, he said he would be the person in charge of everything along the way. When I called him afterward to follow up on something, he was rather indignant about the fact that I called him. He said, "No, those are things that you have to call whether it’s Dispatch or Planning." He was the salesman that was supposed to handle everything.

We've used Empire a couple of times in Massachusetts. We liked the person that we had worked with beforehand, and everything was pretty good so we never had any issues. This time, we're looking to get a couple of bedroom rugs put in, and somebody's supposed to come out Saturday to give us an estimate. We would refer the company.

We got some vinyl flooring from Empire Today, and then we did the living room and the hallway. Their rep showed all the samples and talked about the durability and the wear and tear and what we could expect and not expect from the product, and he seemed to be pretty thorough and knowledgeable about his products. The installation went with no real hiccups of any kind. The installer got it done and answered any questions that we had. He was professional. Everything's good. The product is held in place. I would tell others that with Empire, they would get a good product in a very reasonable time for installation.

We bought a carpet from Empire for our bedroom and before that, we bought flooring for our living room too. That was a while ago and the product has been very good. The technicians who did the installation were great. They did a wonderful job. I took the bed apart but they moved everything out of the room. When it came time to put everything back, they told me, “Sit down.” They put all the beds together, the mirror back, or the dresser. My carpeting is beautiful. I’d use Empire again. I use them all the time.

Empire's sales rep was very informative. He really helped me narrow down the decisions when it was between two choices to where I couldn't decide and gave me the pros and cons. He was really kind, honest, not intimidating, and not high-pressure. I felt that the product was good. I got carpet with padding. The installers were wonderful. They were very quiet and were like a pair of worker bees. I am still amazed that the female who couldn't have weighed more than 100 pounds was swinging those tools and getting that work done just as hard as the male was.

We had wood flooring installed in our home. Empire's price was a little bit higher than other companies but their products had better quality. I also liked their professionalism when they came in to give us the product information.

We got the vinyl flooring put in every room of the house. When the installers came in, they worked pretty extensively and in a couple of days, they were finished. The flooring looks great and I’m totally satisfied. Empire did a good job and the price was reasonable.

Empire was reasonably priced. I got new carpeting and they did a very nice job on the installation. I was very pleased that they moved everything and putting everything back where they were. They were also friendly and on time. Everything went extremely well and I'd recommend them to anybody.

When Empire's rep came over, I found a sample of a vinyl tile that I liked. He was thorough and he answered all our questions. He was very informative, brought all the samples in, and showed us what they would look like. I found a sample of a vinyl tile that I liked and we ended up closing the deal that day. The installers were also all right.

We put in vinyl laminate in our bedroom and the installation was good. We really like our new flooring and we'd recommend Empire Today.

I purchased hardwood floors recently from Empire Today. I picked out what I wanted and I’m satisfied with it. The installers did an excellent job, too. So far, I gave Empire two different projects in my house to do my living room, dining room, and family room. So, I feel that they should give me some type of discount to do a future project.

I love both of my floors. For the Empire product and the person that installed my floor in 2009, I have absolutely no trouble with it other than it needing a good cleaning. My floor in the kitchen is also beautiful. I got the product I asked for but I have gotten shoddy customer service. Also, the installer that came cut the trim on my doorframe. I had just put up brand-new trim and measured it with a piece of my living room floor that I bought from Empire in 2009. I talked to customer service. She was a lady in Nashville and we had a very heated discussion. She told me to quit talking over her and that she would void my warranty.

We got new flooring from Empire Today and it looks good. It's easy to clean and we're very happy with it. They installed it in one afternoon in one room, a loft area and a hallway. They were professional and they cleaned up behind themselves. We will use them again.

We had some kitchen flooring put in but the guy left some little strips. Then, there was tile that was all messed up and the grout was coming out. When I asked him about it, he told me that that he left them there until the carpet got installed. They knew, at the time, that we were discussing to put new carpet in each bedroom too. A month and a half later, we had the carpet man come out here. He telling my husband that he couldn't fix that as he didn't have materials. The guy showed me that all they were here to do was do the carpet and that no one told them that they were going to have to fix what the other guy left. So, I had to call Empire and I had to send some pictures of what I was talking about because they didn't really know what they had left. Then, Empire sent someone out here to fix it like we wanted it.

I got the hardwood floors from Empire because their prices are reasonable and they installed very quickly. I had the installation done in two bedrooms of my home in Florida, Wellington and the process was very easy. The flooring's color is oak and I like the style that they had. I would highly recommend Empire, which I have.

I did Empire's luxury vinyl plank in a high-rise condo. It's waterproof and it doesn't stain or markup. So, if I have a leak, it’s not going to affect people below me. It's very sturdy and we like the colors. It was reasonably priced, too. The installation went in real quick and easily. The Empire contractor did a great job. I called Empire's customer service about three days later. I noticed there was a scratch that went on about four planks when they moved furniture back in place. Within two days, somebody was out here to replace all the vinyl planks with new vinyl planks for me. It was great. There was no extra charge, and the person left me the remaining box in case something ever happens in the future.

The installers from Empire were good at doing their job. They spoke a foreign language, but luckily, I speak it too. So, it turned out very well. Overall, Empire does a good job. Call them.

Empire Today had a quick turnaround, they showed up when they said they were gonna show up, and they did a good job. The installers were very clean and prompt. We had a little scheduling snafu, and they were very flexible. The sales guy had to come back out. He came out initially. We thought the job was gonna be bigger. There were two parts of it, one was vinyl plank flooring and the other one with the carpet. The vinyl plank flooring quote was way too high. So, I called him back a couple of days later and said, "I don't need the vinyl plank, but I'd like to move ahead with the carpet." I would have loved to use them for the vinyl plank flooring because I wouldn't have had to deal with anybody else. Their price was double. Still, for the piece that they did install, it was great.

We like our laminated flooring from Empire Today. The sales reps seem to be pretty professional. Salespeople are salespeople. They push and they come up with all of these wonderful things that you find out later could not possibly be true. I went in on a promotion and I ended up buying something that was not on promotion, but I ended up getting a sale that was almost as good as the promotion. I'm overall satisfied.

Everything's been great with Empire Today so far. Installation went really quickly and smoothly. The installers didn’t leave any mess. They were very clean. We love the carpet. It looks great. It was a great experience.

There was a little hiccup with Empire Today at the beginning of the appointment where somebody didn't show up. After that was straightened out, everything went well. The guys who did the installation knew what they were doing. They were neat and clean about what they did. I love the new flooring.

Empire is ubiquitous. We had several carpets installed. They're beautiful. The installation was very professional. The guys did an excellent job.

We had carpet installed by Empire on the whole downstairs area. I looked around, and I chose Empire because they deal with carpets. A lot of places don't. The sales representative was very helpful.

Empire Today explained everything well and told us about the products they had, and then got it down quickly. They got it done in one day, so that was nice. I didn't have to worry about them coming back or it being not finished when they left. I like the new flooring. It's nice and durable. It's better than what we had. I would recommend Empire. They get the job done.

Empire Today did the floor tiling in the bathroom. The install went smoothly. I met with the salesman on a Friday and he had the installers come on Saturday. They were very good and did a clean job. It looks nice. I was happy with the service. The flooring was installed professionally and it looks good. It's improved the look of the bathroom. It prompted me to paint the bathroom and change the hardware. I spent like $1,200 in total. It's a really comfortable space. Empire is worth checking out. The salesman was good. He was easy to work with.

I really liked the worker who did my flooring. I felt like he was the best. When I picked my package, I thought I was told that there was an additional piece of plywood. The quote wasn't broken down to me. I just got, "This is the total figure that it will cost." Then, throughout the process, I was told by the guy that did the installation that they had quoted me for a piece of plywood. Then, I was told that we didn't need that piece of plywood and that he was going to talk to someone and I'd be reimbursed for the plywood. I called Empire and they were telling me that it was never in the quote and there's no reimbursement. So, there was a little disconnect there. My recommendation would be to ensure that when they give someone a quote, they let them know what's in that quote because I still feel in my heart that I was charged for plywood that I didn't use. It's just water under the bridge now.

The install went great. It's the baseboards and the 3/4 round they put up against the old baseboards. Looks bad. Where the door trim meets the floor there is a gap due to the carpet more no longer there. They said that's on us to fix. We spent nearly 14,000.00 and they offer no solution.

Everything went well with Empire. The installers were great. They're very precise. They're experts at what they did. The product was great. They sold Empire's product to the tee, and they made it look as good as it could. The only thing is the salesman was a little flaky, but it is what it is. He didn't tell me about the baseboards. I was trying to get the baseboards done right away, and he would never answer the phone. We had the baseboards removed, and then I called back to try to get my baseboards put in, but Empire won’t come back out because it wasn’t part of the original job. So, I said, “I'll pay for it.” They still didn't wanna do it, so I had to go to another subcontractor to get that done.

I had a very good experience with Empire. I would use them again. I was doing a search on the web for floors and carpets and they had specials once in a while. Also, a lady that was painting at my house told me that her parents used Empire too one time and they were happy with them. I used them and I was happy with them. I had carpeting installed. I like it and the colors can go with just about anything. The installers were very efficient. They got in and got out and that was it. I'll probably be using Empire. I have more projects to do as soon as I save up my money. They are great.

We had a better experience with the sales consultant from Empire. We purchased LVP, carpeting, and laminate. They did their services on the main level of our house and in the basement. On the installation day, they came to do the LVP first. The installers were not professional at all. They were complaining the entire time about the product and the location that they had to put it in. They were here for a total of seven hours. Then, upon completion, when I did the walkthrough, the work was really bad. The cuts that were made along the edges were really choppy and not straight. They didn't finish putting the cord around down, and then they left debris on top of the original flooring. So, in some spots, you could feel solid pieces of wood or something underneath the new floor.

The quality of the product at Empire Today is better, and they matched the price of the other quote. I got my carpet replaced to luxury vinyl plank in my main rooms then I got new carpet in the bedrooms. The process went well and I love my new flooring.

The salesman did a very good job but I wasn’t very happy with the people who came to put the carpet in. They did not do a good job moving my furniture. They scratched the walls. They had a hard time putting it back together. I was totally unimpressed with the installation. I don't know that I would use Empire Today again because of that.

The selections were cool. However, I wanted a different color, but Empire Today didn't have it. But what I got worked out fine. The quality is fine for what I paid. The installers were professional, on time, and respectful. They also called me ahead of time for my appointment. They did a great job.

I purchased carpeting and hardwood for my upstairs. The installation was very good and I could not be more pleased with everything. I highly recommend Empire Today.

Empire Today did carpet installation for us. The reps were awesome and the carpet looks good. I would recommend them.

A lady from Empire Today came in and was very professional. She showed us the carpet samples and tried to match them with the carpet we already had. It was a good fit so that was what we picked. They installed that morning and it was a very quick installation.

We called Empire Today and made an appointment for them to do work on our house in Hunter, New York. They did a fabulous job. They brought us a new wall-to-wall carpeting. Then we hired them for a job in our New Jersey home. That was wall-to-wall carpeting and some hardwood flooring. They did a fabulous job with that as well. Both crews were very knowledgeable and good workers. The quality of the flooring is terrific. Our experience working with Empire was very positive. Their calling system is very professional. People get back to you right away.

I got luxury vinyl flooring for the whole house from Empire Today. It was good quality. The installation was quick.

We had carpet put on our stairs and the basement two months ago. The installation was okay, but I did not like that they cut my carpet face down on my driveway. It didn't cause any damage, but they should have put some sort of protective thing down. Luckily, I didn't have any oil stains in my driveway. However, the biggest issue I’ve had is the adjustment on the price. Apparently, a manager called me back. He texted me and said he would take care of it, but he did no follow-up. I ended up having to do all the follow up on my own and that was the most frustrating part. In the end, the price got adjusted by Empire Today's online sales team, but it was a lot of effort and stress on my part.

We did the living room and a hallway in March, then we did another bedroom in April. Installation was very fast. The first time, it was done in one day. The second time, because it was only one room, it was half a day. They were very efficient. They were also very friendly and they did a good job, except for a minor thing. However, they came over and fixed the problem and everything is fine. We're very pleased with the flooring. It is excellent.

Anybody could get a hold of a tech because Empire Today did good. If something's not right, the guy will come back out and make sure it's right. The company messed up on the rug three times, and they finally got my right rug to bring out. I made the guy come back out, and I showed him what I wanted. I said, “This better be on the truck when they come out here this time.” They brought the carpet out and everything was out in the hallway so they could install it. The workers took their time and laid it in a couple hours, and they were really good. They were really nice, sweet and courteous. The carpeting is also pretty good, and I like it.

Empire Today came out and did a demonstration. They showed me some different samples. But I already knew what I wanted. I had waterproof vinyl flooring installed in the entire house. So far, so good.

We had tile and it was uneven, so we needed new flooring to even it all out. We got a certain flooring that looks like wood, but it's not wood. It clicks in place, and Empire Today said it had a lifetime guarantee. I told my mom we should have shopped around because the price for these floorings was way too much. My niece got the exact same flooring and installed it herself at $4,000 cheaper. Other than that, install day was great. They finished in two days, but on the first day, they got a lot done so fast. The new flooring is beautiful, and it's so much easier to clean compared to what we had.

I wasn't happy with the floor they installed in my kitchen. They put something against my baseboard for the floor to expand and shrink and my ugly baseboards are showing as pieces they put next to it. Also, they were going to tear out the linoleum at first and then they said my floor is so strong, they’re gonna put it on top of the linoleum. But there were two holes in the linoleum and after they were done, you could feel where it sunk in the places that had the holes. It took about three weeks for them to come and fix it.

I had a very bad experience with Empire and I have been fighting with them since May when I got new floors. The salesman that came out really sweet-talked me and convinced me how great the company was. I went with them and I loved everything I picked out. The salesman told me he gave me a good price. I was very angry with the salesman because while he was putting it on his computer, he had told them I had heavy furniture and that I needed at least two to three people to help me. I live alone and I'm 67 years old.

We had Empire do our house in California when we lived out there and we were pleasantly surprised. We called them this time to do the carpeting in two bedrooms. The installers showed up and got things done really quickly. It didn’t take them long at all. They moved everything too. They were polite and professional. They did a good job.

The sales rep I had was awesome. She came on Mother's Day in the morning and was right on time. She was super thorough and we spent a long time going through the different options for everything. The installers put in a vinyl floor upstairs and they were here on time. They worked all day, came back the next day, finished up, and cleaned up. Everything was perfect. They moved all kinds of furniture and exercise equipment. It was really good. No problem. I love the flooring. It's very easy to clean. The experience with Empire was quick, easy and efficient.

We bought luxury laminate flooring from Empire Today and we love it. The quality is good. But we have a couple of dogs and with the design I purchased, sometimes, I have a hard time telling whether something is dirt on the floor or just part of the floor. Other than that, the installation took about three hours because the installers were initially going to put the flooring over the other floor and decided it would be better if they took it up. And they found out that there were two other layers under the floor. But they got that all up, evened everything out, and got the new flooring down. The gentleman we dealt with was very professional even though they got a little frustrated when we found out there were two other floorings underneath. But they were so nice about it and they did a wonderful job.

Our sales rep was good. We ended up getting hardwood flooring for my downstairs and the laminate flooring for the bathroom upstairs. The flooring was installed by Empire. The installers took much longer downstairs than we expected but they did a good job. For the bathroom, they did fine. There was only one thing I didn't like. I also did the hallway upstairs with hardwood and they came and took the rest of my material. I didn't really appreciate that. Overall, it was okay and I like the flooring a lot.

The installation of the laminate flooring went well and we like the product. I would recommend Empire Today.

They gave me lots of options for the flooring. I did carpet and laminate floors and the installation was great. The guys were awesome and the quality is fair for the price, although I could have got a better deal.

We had Empire install carpet in three of the rooms and we had hardwood floors in the front room and hallway. The whole experience was very good and quick.

Empire Today did a great job, although they were a little overpriced. We needed it done in a limited amount of time and they were able to do it within a week and a half. The installation was done in one day and the installers were excellent.

I had carpet installed in the steps on my hallway. The experience was very good and professional and the new flooring is great. I would recommend Empire Today.

Empire Today had the carpet that we liked, a Berber, and their price seemed fair. The installers came in, tore out the old carpet and padding, installed the new ones, and moved the heavy pieces of furniture around. They cleaned everything up. They did a good job. It took four hours.

The sales rep was very nice though we were not given much time alone to discuss whether we wanted to make the purchase. We knew we were in the market for new carpet but we wanted to talk financially to see if we were ready to commit to such a large purchase, but she was just there and saying that maybe we'd need a few minutes to discuss it. She stepped out to her car for maybe two minutes and then was right back in here. From a sales point, the whole thing is to not give people time. We got new carpeting and our billing was simple. We didn’t have any problems with Empire Today.

The installers were wonderful. The customer service rep was as nice as he could be.

There's just one glitchy thing and that was that the installers had to cut the carpet in the front yard and left a lot of pieces lying around on the grass and the porch. They didn't clean that all up when they left. But other than that, my experience is good. My husband loves our flooring and he lays on it all the time. It looks great too.

The quality is much better than other brands. On the installation day, I was called ahead of time. The tech told me the estimated time that he'd be here. Everything went well and they were very polite. The flooring has improved the look of the home in general. But the kitchen flooring has really made it stand out. I would recommend Empire. They are a company with longevity.

The installers put everything back the way it was. The flooring is of very good quality. If I need Empire again, I would call them.

A knowledgeable rep showed me samples and talked me through it. We talked about pricing, then we did the installation. The techs did an excellent job. I'm definitely pleased.

Floor was installed last year. Started cracking and coming up just over a year later--so warranty had expired. A guy called us in Feb to offer us a discount on future floors. I told him, "No thank you because the floor started coming apart less than a year later." He was nice and apologetic and said we should contact the warranty team to see if an exception could be made & transferred me--it was HIS idea that maybe something can be done to help us. The person we got transferred to said they had to escalate up to find out more. Okay no problem...We never heard back. I then got an email saying they have attempted to call me so please contact them...so I did. The woman who answered told me the case had been closed (I had gotten the email literally 2 hours before calling).

I like Empire. They had a couple of guys get the floors leveled clean. It was the best teamwork that I've ever seen anybody in any other company. The quality of the vinyl and carpet is very good. Were were very satisfied.

I have a main house and an in-law apartment so there are a few rooms that got carpeting and we've been using Empire Today for that. The experience from the sales guy down to the guys they send over do the installs are great. We get the job done quickly and there's not a lot of waiting to get the stuff done. The quality is perfect and I have no complaints. On a list of 1 through 10, Empire is 10. They've been awesome. Every time we need carpeting done or anything in the house, we give them a shot.

When I saw the price of the flooring, I said that I was getting carpeting. But then, my husband walked in the door and he told me to just get it done. It was gonna cost us a lot of money but we should put value into the home. He and the salesman were back and forth, and it was done in eight seconds. The salesman was good. I was a little nervous the day of the installation because I have to go online and I have to read everything to see the pros and cons and everybody has to say about it. There weren't a lot of issues. There were just a couple where the installers didn't show up on time or they didn't show. So that was always in the back of my mind. But today, they did arrive and got here on time, and started the project. They gave me a five-hour window because it was a decent-sized project and they were done in less than four. The cleanup was perfect and everything looks beautiful. I signed off on it. They were quick, neat and nice.

The quality of the Empire flooring is good. The sales rep was also okay. But the installation crew didn't speak any English.

The Empire sales rep and installer were great. We had them install a one-room rug and carpets.

The purchase process and the installation of our Empire flooring were great. The installers were very nice and professional. The salesman was also knowledgeable and very helpful.

The flooring from Empire met my expectations and it's excellent. Also, my salesperson was easy to work with. She provided everything I needed to know.

Empire Today had the colors I wanted. The price is good. I love my floor. I love the color. It matches what I wanted to have. The only thing I'm upset with them about is I wanted the floor nailed down ahead of time so it didn't squeak, and it squeaks like hell. They said they couldn't do that. Other than that, the installation went great. They were quick. I've been telling everybody that I was very happy with Empire. I liked my saleslady a lot, and I certainly would recommend her, too, for the company because she was outstanding.

We had our floors done April 2021. Love the look but by October we had an area that was coming apart and the corners of the planks were chipping. Only 6 months after installation but they deemed it not covered under warranty so we paid $550 to fix. Now the same area is doing the same thing. Trying to contact them again to resolve this issue.

I had worked at a church and had Empire Today come and do their carpeting. They did a good job there, so I figured they'd do a good job on my home. They came in and were able to do it quickly and neatly. I had carpeting done in four rooms, a hallway and stairs. My expectations were exceeded.

The scheduling was terrible. The installer was supposed to call but they never called, they just showed up. Other than that, the installation was okay.

Empire's sales rep was really awesome. He gave me kind of his recommendation. I was a little leery. I'm very inexperienced with that kind of stuff. I know what I like as far as looks, and my mom was here to help me pick, too. The rep guided me and there was no pressure, which I really appreciated. I ended up doing what he recommended and I love it. I liked him.

We got four new floorings installed by Empire Today and it was too easy and a good experience. The installers were great, easy to work with, and very helpful. The sales rep was very informative and very helpful and easy to work with as well.

We had rugs installed by Empire Today. I had my issues and they explained them. It worked out well. So far, the quality of the product is good. I would recommend them to a friend.

I got tile, laminate, and carpet a couple of years ago from Empire. Recently, I bought some more carpet. The installers were great. They cleaned up whatever was there prior to them installing the new carpet. They prepared it and laid the new carpet nicely. Everything was perfect. They didn't rush and they did everything correctly. I would recommend Empire.

Our experience with Empire went great. I was able to negotiate with them and get them down to a better price and what I know I can afford to pay. The installers came in, did the job and cleaned up after themselves after they left. They also told me how to take care of the floors. They took good care of my house and they did a really good job. They even told me, "If anything starts coming up, please don't hesitate to call."

Empire Today did a carpet runner on our staircase and it was what we expected. We picked what we wanted and they put it in for us. The installers showed up on time, and they were clean and efficient. They put the carpet runner down and took off. I would recommend Empire.

I had a very good experience. I liked the way Empire presented and they seemed to have it together. The sales rep was doing everything to help me get the best flooring that I could for a good price. I had carpeting in the bedroom and laminated tile in the bathroom installed. During installation, I was surprised because, when they came to install the hard flooring, there were two workers that didn't speak English, and then they had a translator. But they did a good job. I had a problem with the toilet and they made it clear what I needed to do and we worked that out. When the carpet came, there were two guys and they both spoke English. They did a great job and did it quickly. I like the carpet because it doesn't show when you walk. There aren't too many carpets that do that.

We had carpet through the whole house and we had the vinyl tile put in the kitchen. When the installers put the strip that goes over from the kitchen to the carpet in the living room, it was a little plastic strip that was supposed to clip down into a track, and they didn't put the track down. They didn't have it so the guy used some kind of caulk adhesive and tried to glue it on top of the carpet. It was horrible. But other than that, everything was great and Empire already gave us a small refund to get it fixed.

I did some pricing comparison of companies and the cost with Empire was reasonable so I went with them. I had carpet installed in a small bedroom and it took all day. The installer took a while. But the quality of work was good. I was pleased.

A guy came to the house and showed me the carpet samples. I had my color in mind and he was very helpful. I couldn't ask for anyone better. The people that installed it were wonderful too. I will call the sales rep because I got two more bedrooms I still got to do.

I had laminate floor installed in my living room and the cost was a little bit expensive. It probably cost me over $4,000 to lay that living room floor. My floors are good though I didn't understand why the installers didn’t use the padding under it to make it a little softer. They said it’d stay together better without it.

I got carpeting in two rooms from Empire Today and it was a good experience from start to finish. When the sales rep came to the house, it was no pressure. He was very nice and the people who put the carpet in were excellent. They were respectful. It’s been three months now and I feel the same way. I love the carpet. It is holding up and everything’s good. Everybody who comes to my house tells me how nice it looks.

Their customer service was absolutely stupendous. They were very helpful and everyone was wonderful, from the salesperson to the home people to the installers. We were satisfied.

I had carpet and floating laminate tiles done by Empire in three bedrooms and two bathrooms. I love the quality of the flooring and the cost was reasonable.

My experience with Empire went fairly well. The workers were superb, polite, clean and helpful. They did a lot of trying to do a lot of leveling the floor. They had the wrong house number but soon got it corrected. There was also something wrong with the quote that they gave me, but they fixed that almost immediately before I signed anything. They also ran out of material. They were short half a box of flooring. They didn't call me back real quick on that. But they came back two days later and finished the floor. They cleaned up after themselves and did a wonderful job.

Empire did my floor. I have vinyl planks. The first time they sent someone out, it was the people that laid the plank. They took it up in front of my stove and said I’ve got moisture under there and that maybe I got a foundation leak. But I never have had one. They had to take tile off my floor where they used a hammer and they laid some little cement. They said that was to even the floor up. I said I don’t have a leak and they took those pieces up and put a new piece back in the same spot. That buckled back up the next day.

I didn’t have a very good experience with Empire. The sales agent was fine as they usually are. It’s the follow-up that I had an issue with. I had hardwood floors put in a year and a half ago, and maybe within the first month of my floors being installed in my kitchen, I had an issue because the boards were separating. They were popping apart. I called them and they came out and told me that they were settling and they tapped them back in place. But over the course of several months, it just spread throughout my kitchen where I would get large separations of where the boards were supposed to click together.

We had our floors done in December and it's been a nightmare. It was supposed to be a two-day job and it turned out to be a four-day job. When your whole house is disrupted and furniture is shoved in corners, it is a big deal. It was also at Christmastime. Empire sent half the crew that they said they would send that's why it took double the time and no one spoke English. When you're doing a job in customer service, you should probably be able to communicate with the American population when you're working here. It was challenging to say the least. There were things that were simply not communicated. There was a piece that was broken and a piece that was unfinished. When you're trying to communicate that to someone who doesn't understand what you're saying, you run into problems.

I had overspent as far as buying materials from Empire Today, and it took longer than expected. They said it would take two days, but it took four days. The installation was great though. They did a good job. They put dark wooden panels in my kitchen, living room, and dining room. The quality is nice and the material was in good shape. I would recommend someone to Empire, but I would try to get all the facts first because I might end up spending a little extra money than what the price started off.

The rep was a nice gentleman. Six months ago, I had carpet put in the basement by Empire. The techs were there a little late, past 6 o’clock in the evening and they didn’t leave till 11:00. One person spoke somewhat English but I just let them do their thing. It's just that that took up the whole day, from morning till night. The quality of the work was good. The look and feel of my flooring have been my favorite. The padding on it seems pretty thick.