Empire Today Reviews

My husband trusted the salesman and went ahead with a different carpet of same quality level we picked initially. Salesman Tom ** stayed on top of the order and made sure everything went smoothly after the first incident. Special Thanks to Tom ** and David ** for making this right. We finally had the carpet installed today, the installer were very courteous and meticulous with their and the carpet looks amazing and we are very happy with the result.

I've had carpet in the two bedrooms upstairs done by Empire and then the vinyl in the bathroom and the stairs going upstairs as well. When I was planning on trying to do some flooring earlier this year, we just can’t afford it quite yet. I really liked the lady who did the flooring. I just called them again. The cost was right about par for what I was looking at and the quality was definitely better. I also like how fast they were able to do things and I really liked the saleslady. She was upfront with me about everything and tried to give me the best deal possible. The flooring is awesome. I haven’t had any problems with it so far. However, there was a little hiccup during the first installation. They weren't given enough product when they came out. When I tried to reschedule, it took quite a while to get a hold of anybody.

We had Empire before and we were pleased with them. They also did a fine job this time. We had taken out an old carpet. We wanted the plank flooring. The customer service was good. They also did a great job installing.

We had Engineered wood flooring installed in living room, beautiful flooring but the flooring was supposed to be Installation Method Floating - Click Lock - Engineered Floating/Glue Down. But at one of our entryway the floor bounces violently spongie. We notice it after a few days. We contacted Empire Today to get installer back to fix - complete sham and run around. I have expressed how unhappy with this problem in more than a dozen email - several videos. Nothing. Now it been two months and still nothing - The said part is we spent additional money for the Empire Service Plan.

We did laminate flooring with Empire. We had several estimates. The quality and cost were fairly even across the board. What was really the key was how quickly it could get done with Empire. The sales rep was also very professional. He seemed knowledgeable about the trade, as well as all the products and any deals that were going on as well.

Empire sent a woman out here and she was very nice and knowledgeable. She had some samples with her. I was having one room of laminate flooring put down and a little hallway and a closet in there. We talked about everything and got it all squared away. We filled out the papers for it to be done. I clearly mentioned to her, my furniture will need to be moved. She said, "Oh yeah." I'm almost 80 and I can't move this furniture.

We were very pleased with Empire. They were great. The salesman wasn't pushy. They were very efficient, quick and professional. We have another room to get done soon and we will go with Empire again.

Unable to receive high quality carpet in a timeline turnaround needed. I read reviews and met with Empire Today representative. He sold me an 8k installation with a two week turnaround. I was thrilled at the promises … and, when my guys arrived with the carpet, which I took the day off work to install, it was not bound as promised. They drove away and it took three weeks to get a customer service rep to return my calls with a new installation date. Two month later, 3 scheduled days off work and installation dates with no carpet, 55 calls to the warehouse in MD, only 3 calls returned to schedule new installation dates, 8k fully paid, 5 calls to management, 1 hour wait time for a voicemail to the rep who sold me the carpeting, with no return call … Furious. Being gracious and accommodating was more than insufficient. Am furious, paid up, and still no product installed.

Customer # **. Previously I utilized EMPIRE Carpet and was very pleased and recommended them to family and friends, who gave them business as well. I even requested the same sales representative thinking they would do the exact measurements as previously, however he measured again and we placed another order.

The sales rep was really nice. He was good and very informative. I got the high end of the vinyl, wood panel type flooring installed in two bedrooms, a hallway, and a dining room. Empire scheduled the installation right away, and it was done pretty quick. The installers did the work from 8:00 in the morning till 6:00 in the evening. The flooring looks really nice. I was told that I can't use steamer on the flooring but then somebody else said I can. So I'm a little confused on that.

We had two rooms with carpeting from Empire Today. We liked the quality and the price. Mark, the rep, was terrific. He was very thorough. There were a couple glitches where we couldn't reach someone that was supposed to deliver the carpeting, and they didn't have us down. Then someone pulled some strings and got it rearranged so they could come and deliver it that day. So mostly, the experience was good. We were pleased with the install. The installers were efficient. I like the texture of the carpet. It's supposed to be stain-free. But if I spill something, I'm having trouble getting that out. Other than that, I've been satisfied with it.

We used Empire before in our old house, and we were pleased, so we went back to them. We had them put carpet in a couple of rooms in our condo. I called them up and the sales rep was there on time. The timing was perfect. He was very knowledgeable and friendly. He explained everything up front, including the financing packages and the promotions. It was all very painless. The price of the flooring was comparable if I was to do it myself. I didn't have to do it myself, so it worked out well. The installers were dynamite. We had a couple of tweaks they had to do on the fly, and they accommodated us and explained the extra charges that may happen. They were reasonable with the extra charges and the job came out perfect.

Empire Today did a good job and I was pleased with the pricing. We've been wanting new flooring, and I had a couple people come out. The couple flaked. One didn't give me a price but came out. Then, all of a sudden, a little while later, I got an email. I always delete that crap, but it said Empire was doing the 50/50/50 and in my other house, I got flooring through Empire. So, I looked online and I saw good deals. I was pretty pleased with that. Things took a lot quicker than I anticipated. I had to come up with the five grand to give them upfront for the quarter down, and they were gonna start that week. I said, “Well, wait. I need to make sure I can come up with $15,000 right away.” I was the one that had them wait an additional week. Then, the install only took two days.

I had carpet installed in the living room and the hallway, and it is gorgeous. I had a really good experience.

I've used them in the past when I got my carpet. So I decided to go back with them again for the laminate wood flooring and the vinyl, linoleum. It's kind of convenient to get the product and then the installation from one place instead of having to buy it separately and then find someone to put it in. The installers got the work done as soon as they could within the timeframe. Everything was fine. I like that the flooring is going to be easier to clean and it looks better.

My first time with Empire Today was good. But I'm not real happy with the second time. During the first time that they came in, they were fast and they did a great job. Everything was fabulous. But the second time, I'm having an issue with one floor and I’ve called them four times now. They still have not returned my phone call. When the salesman was here, I gathered that it was gonna be a one-day job. But it turned into a three-day job. On the half bath, they ran out of the matching trim and it was supposed to have some kind of leveling agent on that floor. But now, since they didn't do that and with the type of floor I got, it buckles. Also, the trim has duct tape on it and it's holding the trim up. But the rest of the three floors they did was fantastic.

I shopped with Empire Today seven years ago, so I used them again because they did such a good job. Funny enough, I got the same salesperson this time. We remembered each other from seven years ago. He got the same professionalism and knowledge. He showed me samples, and the installation went super smoothly.

On September 2021, I needed my living room, my hallway and my stairs to get done. The sales man came give me a price on everything. They said they will come in two weeks to do the installation. The installation will be on Friday. I took a day off at work just for that. On the day before in the evening, they called me and said that the materials are not ready, they have to reschedule in two weeks. So I waited in two weeks. When the day arrives, I was waiting for the installation. I waited, waited, then I called the lady who called me four days in advance to confirm that they will arrive that day. When I called her, I said, "No one showed up, I am waiting" and "What time they will come?". The lady kept saying, "They are scheduled to come today." Then she gave me a customer number to called.

Empire installed some floors in the kitchen, dining and den. The quality is great and it's easier to clean.

It was more convenient for Empire to come to the house to do the measurements and they were able to get the work done very quickly. I had a very nice sales rep and I liked him. He was personable and honest. He gave me positive feedback and helped me out. The installers did a great job and I really like the carpet. My son loved it too. It's soft and has nice color. I enjoyed working with Empire on the whole but I really need to find my paperwork. Some of the rugs started coming off the stairs last week. I have to call and have that repaired.

We used Empire several years ago. I knew that’s who I was gonna get my carpet through again and install it as well. I got a good deal and I'm perfectly happy with what I paid. We had carpeting throughout the house. The guy that came out and sold the product to us was awesome. His name was Matt. The installers were there the next day that they had told me and they did a great job. The work was all completed on the first day that they had planned because they didn’t get any employees.

Empire was timely and friendly. The sales rep was good and the installers were nice. Everything was good. I just have some floor damage underneath the carpet. I wish they would have called me upstairs and let me know that my floor had issues before laying the carpet over, but that’s okay. Everything’s fine.

On 8/12/21 we had ET installed wood in our hallway. ET gave the installers the wrong thresholds (Error #1). On 8/13/21 the installers came back and installed the correct thresholds. On 8/28/21 we went on vacation for a week. When we returned one of the thresholds was coming up on both ends (Error #2). We immediately notified Joe ** (Mr. ** is the man who sold us the wood laminate) and ET of this. Several weeks, numerous telephone calls, and threats of lawsuits later we were promised a return call in 3 to 5 business days. We received no such call (Error #3). Finally on 10/8/21 a nice lady told me that someone would be out on 10/14/21 and they would call with a more precise time. If the installers do indeed come out on 10/14/21 it will be 64 days from the date of the original installation until completion of the job (assuming no further faulty installation).

The Empire sales representative was fantastic. We had carpet installed. We were very well pleased with everything. From making the appointment all the way to the end of installation was a very smooth process. Everyone was extremely nice. The work was great. We love our carpet. It looks fantastic.

The cost and quality that Empire had were comparable and marginally different from other companies. The rep gave me everything that was available to her to offer to me like the 50/50. She had some other installation incentives as well. We had Empire do carpeting in our living room and the installation went smoothly. The carpet is pretty.

OMG ya'll do not do it. We spent 3k on carpet less than a year ago and it was installed so badly it had to be entirely replaced once already. A few months later and the seams are showing again and there are ripples throughout the room. Empire agreed to send a repair person again. My husband has taken off work TWICE to wait for the repair person, who did not show TWICE. The last fiasco was yesterday when they assured us the installer was coming but he called me at 4p and said he would come today. Here it is today and still no installer. Day 3 of no-show. I feel like I'm being punked.

I would not recommend Empire, not even to my worst enemy. After what seemed like a smooth consultation, we agreed to go with empire to install SVP flooring throughout our two bedroom one bath apartment. We were given an insider tip to buy our baseboards at a nearby warehouse and assured that the Empire Today installers would install it. Not only were we told the wrong amount needed (both my husband and I wrote it down and confirmed with the man doing our measurements) but on day of installation the installers were not told about the baseboards.

The person that came out to bring out the samples was very professional. The price was what was quoted, and then the installation people were very professional. They did a good job in answering questions. I would definitely recommend Empire Today.

The first problem I had with Empire was when I ordered for them to come in for a free estimate, they never called me so I ended up missing my appointment. I had to reschedule it and that pissed me off. I told the people at Empire to call my phone and they said they did, but they didn’t. I asked them three times if they had my number and they kept saying yes. I gave them my phone number back to back. When I called back to make sure the appointment was coming through, the lady I talked to told me that they had the wrong number. I was moving to a new apartment and I wanted to get the carpet before I got my furniture. But I had to go the other way around.

The representative from Empire Today got a little iffy. We had a little problem because I wanted three rooms done, and he only wrote up two rooms. But I went ahead and had the two rooms done. They did a good job. Everything went smooth as silk. I needed carpet put in. Everybody likes it.

My other floor’s really beat up. I like my new one a lot. It looks really nice. I'm really happy with it. I got my money's worth. Empire was really professional. Their guys came in, got the work done and they were friendly. I'd hire them again.

Empire is the right company to select. They did everything they said they were gonna do. We had carpet installed in the basement. The basement looks better now. They put the carpet also on the steps going down the basement, which helps a lot with my arthritis. The rep was very informative. The installation was great. The guy did a wonderful job, was very considerate, very polite and he was on time.

Eugene, the guy that did the install of our flooring from Empire, was fantastic. We had a laminate floor installed. We love it. I have found a couple of spots in it that the finish isn't right. There are really small spots where I can see a white do, but we're super happy with the floor. I couldn't talk better about it. It's durable, sounds good and feels good. The maintenance is easy, too. We ended up waiting an extra three weeks for our flooring because they ran out. When I called customer service about it, they said, “Oh, well, we pull the products as needed for the day of the job.” I'm a maintenance manager, so that makes no sense to me. If I buy and pay for a floor, you should have my stuff set off to the side for that date. We ended up waiting. I almost canceled the order and went somewhere else, but we're happy that we waited. The installer made up the difference.

We got laminate hardwood from Empire Today. Their turnaround time was better. The installers showed up, unloaded their equipment, moved the stuff out the area, installed the product, and placed my stuff back accordingly.

The sales rep was really awesome. She was really helpful and I have no bad experience with her. She really did a good job. The install guys were great, too. They were clean, neat and on time. The carpet is really nice. It met all my expectations. I like it. Everything is the way we want it. I would recommend Empire in a heartbeat.

We've been using Empire for 30 years. About three years ago, they put in my hardwood floors and that was in my living room, dining room, stairs, and foyer. Then, this time, they put the floors in my kitchen and two bedrooms. The floor is very nice. Working with them went very well. You don't have to wait a long time for them to do the job, and the price is fairly reasonable, but the work is excellent as well. They didn't take all day to get it all done, and when they called and said they were gonna be at a particular time, they were here. The installers were friendly, helpful and they were prompt, too, about the work and were very professional.

The installation guys were awesome. But when we picked out the floor, the sales rep didn't say anything that we couldn’t use it. So when the installation guys came, they said we couldn’t use it because the floors were too unleveled. So then they had to come back and we had to pick out another floor to use. It was just a cluster. Then we had to wait another two months to get the installation done. But they didn't take long to do the job. They knew what they were doing. Empire did a good job.

The sales rep came and he explained and got the transaction. The installers did a good job. But the scheduling could be improved because I got postponed three times. That was not good because I had to leave work and make sure that I'm home, but then nobody came. I complained about it and I was already compensated for that. They gave me another discount. So everything was fine.

Everything was good, including the timeliness, punctuality, and the quality of the work.

We needed something done right away. I contacted a couple of other carpeting companies, but they were out for about two weeks. Then I called Empire Today and a very nice young man came out and gave us the estimate. But when I went to make the appointment, it was not Empire Today. It was 10 days out. So, that was disappointing. That's kind of a misnomer, and it either has to be effectively done or taken out of their title. Because that's the expectation when you call it Empire Today. It delayed our open house by a whole week. But as far as the quality of the carpeting that we chose, the quality of the labor that came and installed was fine. The installer was very cautious. He covered the stairs, so they didn't get dirty.

I had the carpet installed in the den, living room, and two bedrooms. The carpet matched better than what I thought it would. Also, the carpet is better than the picture. The picture that I saw doesn't do this carpet any justice. This carpet is brighter than what the picture showed. But the install went great because I had the carpet already taken up in one room. The installers were in and out quickly. I've had flooring put in by Empire Today on ‘98 in Baltimore City and then I had the carpet put in here in Florida. Both times, it came out excellent.

I had vinyl plank flooring put in for all my bedrooms and two bathrooms. The sales rep that I dealt with was very thorough and polite. He knew his stuff. The installers came in, explained what they were gonna do and got the work done. They cleaned everything up and did everything as they said they would do it. The flooring looks good. Empire met all my expectations, and I’m very pleased with the outcome.

Everything went good. They installed when they were supposed to. It looks good so far. We like it. But the sales rep didn't leave any contact information when he met with my daughter when she picked out the flooring. So, we did have a hard time getting ahold of the sales rep to get the installation scheduled. But he was able to make it happen once we were able to get ahold of him.

Karen came out to do the quote and she was amazing. She knew the product and the best ways of going about what we were looking for. She was pleasant and courteous. What we got and what we paid for what we got was matched up. The installation was good. The only thing was that we were the second client for the day, so the installers were here a little bit later than I'd rather them be.

Empire had what I wanted in stock and I had a two and a half week window between when I bought the house and when I was moving in, and they could get it done in the time frame I needed. The sales rep was very knowledgeable and he talked me through everything. It was very comfortable back and forth. He answered all my questions. There were two installation days. On day one, the installers called me when they got here. They got here before they sent out the warning, "Hey, your people will be there soon." So, they got here before I expected. Fortunately, I live right around the corner. So I jumped and I met them here. They held up what they brought and confirmed that it was what I wanted. I walked them through the rooms and made sure everything was good. We went over the paperwork and I did the final payment.

We got new carpeting from Empire Today and the installation and setup were good. We wanted it in a rush and we had even asked for it like four weeks back and they had scheduled. Then, the day before the scheduling, somebody called us and said that our carpet was not in stock. That was a little bit of a shock for us. They were nice enough to bring the carpeting, but the one which we had chosen was a higher quality and it was on sale. The one that was available is a good quality also as the sales guy said, but it was not on sale, so we ended up paying the same amount. My husband and I felt that it was a little inferior to the carpet we had chosen.

During the last rain storm one of my daycare rooms got water damage. The rug was starting to stick and I had to get it pulled up and something done in the room. After taking everything out either to junk or little to reuse it was suggested on one of those sites that make recommendations for pros. I called Empire and the sales rep came the next day with a start date in just a few days. Unfortunately that is where the service ended.

Updated on 10/21/2021: I wrote my original review job half done on Sept 20, 2021 where Empire responded quickly and a month later I have received no call from empire regarding my molding. I would never recommend this company anyone.

The whole process with Empire Today was pretty terrible. They're still not finished doing our vinyl planks. When we called to set up the appointment, they answered the phone right away. They were able to set up an appointment for later that week. They were here on time. When the gentleman came to talk about the product, he was very knowledgeable in what he was able to tell us. However, when we asked them for the quote on the flooring, he told us that he could verbally give us the information. But he was not able to leave anything with us for us to make a decision. We needed to make a decision right on the spot if we were going to purchase that day. And if we decided not, then we would have to have another person come out and do the interview all over again. The pricing he gave us was not valid for anything more than his visit.

Empire Today installed carpet and put in the Scotchgard and several kinds of padding that they had for animals. Then we had an emergency so we had to leave. Unfortunately, on the day we had to leave, my sister knocked over a bucket that I was cleaning the bathroom with and it went onto the floor. I measured it 20 x 20. We cleaned it up and did everything we could possibly do. We then left for another three days for the emergency.

Everything went well with Empire. We were satisfied. The crew was wonderful. They were very good at what they do and professional, too. They provided exactly what they say they would. I was very happy with how they performed.

There was a major screw-up in our carpet order with Empire because the original carpet that we selected wouldn't work in our situation. The installers came out, got the carpet all loaded up ready to install, and said, "We can't install this." There were some areas that needed the carpet to bend around, a stair step. And the carpet that was originally sold to us was too stiff. We couldn't bend it. So, they took it back. I had to get the sales rep out again and pick out a different carpet. They had to do it again. There are a couple of areas in the flooring that I'm not satisfied with, but overall, it's good.

The sales rep of Empire was nice. The installer was great, too. I love the new flooring.

Empire Today. They are so fast to send you a salesperson to come to your house and show you the sample and try to make you purchase the product, but after that, they give a tough time to fix any issues. I have been struggling with them for over 3 months to come to fix a couple of pieces, and I have been installed this kind for only 5 months, and it starts having a big gap between the pieces. Really a bad experience and I don't want another person to be in my situation so Please think twice.

We had a laminate floor installed by Empire. However, I thought that the flooring was going to be more than a quarter-inch thick or eighth of an inch thick. I also thought that I was getting the underlayment. But it was not included. But I like the color. The reps and installation crew were also very good.

I had hardwood flooring done 12 years ago. I was going to do the hardwood flooring, but Empire didn't handle that anymore. They couldn't match what I have, so I went with the extra carpeting. Other than that, it was okay. The sales rep was a good guy. The two people that came were good too. It was a man and woman. They were hard workers and they kept working pretty steady. I'm satisfied with Empire.

The salesperson of Empire came out and showed me the different samples and let me choose from those. He explained everything and how the process would work and told me that they could do it in a day’s time after he measured and showed me. I narrowed it down for the first four colors. He explained everything at a price that’s worked. He told me Empire would finance and I could do that if I didn't have the money to pay for it and set up payments. So, I felt comfortable that they went over everything. I also like that they have a big variety of colors and styles that I can choose from that will match my canvas and decor that I had in the kitchen.

Empire was a little more expensive, but it was worth the convenience. We’ve used them before as well, so we know that it's a good company, and we're satisfied previously. We recently repainted the kitchen, so I had specific colors in mind, and I told that to the sales rep. He went out, got his sample book, and we went right to it. We had some vinyl flooring installed in our kitchen. The installers took off the old flooring, which was here for about 40 years. There were a few doorways that it entailed, and my only complaint was that when they cut the saddles that connected to the other doorways, a lot of times, strips of the metal were left around. There was even a couple of pieces out in the grass. But otherwise, they did a great job. I like how it looks. If walking barefoot on it, one could tell that it's vinyl, but it really looks like tile. Many people come in and ask, “This is vinyl?” It worked out very well and I was very pleased with the product.

I made an appointment over one week ago for a sales tech to come out, measure and price a 700 sq. ft basement for all new flooring. The old flooring was ripped up after water damage and the remediation company recommended Empire. A sales rep gave me an appointment for Saturday, September 11 at 1pm. I rearranged my entire weekend to accommodate. I received 4 text confirmations and 3 phone confirmations. At around 9:30 am on said Saturday I receive a message that they cancel. No reason, just not coming. I called several times and was told the earliest I can get a call back was Monday as no managers work weekends. I spent hours trying to get someone. This company will waste your time and use bait and switch tactics to get your business. Very unfortunate.

I had the vinyl wood flooring in the living room, dining room, hallway, and master bedroom. We liked the package better. The thickness of the vinyl was a 12-mil, where others were 3 and 4 mils. So, we went with the thicker mil products. The installers came in and they moved things. They got the carpet out, sanded the floor in certain areas, and they started putting it down. They didn’t make a mess. And what they did, they cleaned up. They did a great job.

We just bought the house. It stunk to cigarette smoke. We couldn't do anything until we had the flooring done and the sales rep took advantage of that because he kept rushing me through my questions and not really answering them, just walking around in circles. He could have listened a little better. Then I knew the flooring I wanted and the color so I got the luxury vinyl. Four gentlemen came between 8:00 and 8:30 to do the installation. Only one spoke English and he was very readily available for all questions. All four of them worked like a well-oiled machine and they worked great together. I was happy with the care that they took. Ricardo was the lead tech and he left me a cell phone number in case there was something that I saw. The only thing that my husband and I saw was that they didn't nail down a corner of the trim for the flooring inside the closet, which was no big deal. People should give Empire a shot. I had a great experience with them.

I have always been the person to sort of roll my eyes at extravagant complaints, thinking there must have been some kind of miscommunication or over exaggeration. I was wrong. I was naïve to believe that established companies would blatantly lie or flat out refuse clear communication to their customers. We signed a contract with Empire for vinyl flooring. In our living room we had laminate flooring and a 9x12 carpet inlay. We specifically asked the sales rep how they would fix the difference in level and he assured us there would be no additional charges.

Updated on 09/24/2021: As of today, September 24, 2021, the flooring installation still has not been completed. The initial installation started on August 26, 2021. On September 16, 2021, Empire Today customer service representative Charles ** emailed me confirming the needed materials to complete the installation were in stock at the warehouse and the next available day for installation would be September 23, 2021. I took-off work yesterday only to have the contractors not show up at my house to complete the installation.

Our purchasing experience with Empire was great. It was ordered one day and the whole process took about six days. Everything went smoothly. We did the carpeting in the family room and one of the bedrooms. The carpet made a big difference. The guys did a great job. Irene was also great when she came and showed the product.

I told the sales representative what I was looking for and he had the samples. The flooring that I liked was reasonable. Then the installation was interesting. I understood in the contract that the installer would move the furniture, which specifically said to move the furniture out of the room. It was part of the $200 price. The installer started working in the bedroom and my mattresses were there ‘cause I couldn’t pull them out. He decided that he was just going to move the furniture from one side of the room to the other. I figured he was gonna put a tarp because there was dust when he was pulling things up so I had to point that out.

Empire did a good job, especially the guys that put the carpet down. Both my wife and I are crippled up with bad knees and bad hips so they had to move a lot of furniture and they didn't complain. They just did it. Everybody was courteous and did a good job, except for the first team. I had to park in the yard because there was a road repair. They couldn't park on the road. They couldn't park on the driveway either because I just had a new driveway put in. I had a spot they could have backed into the yard but they wouldn't do that for some reason. They left right away.

I had hardwood floors done by Empire. My experience with the installer was fantastic. He did a great job. Everything was straight, even though I had a crooked wall. I love the new flooring. They did exactly what they said they were gonna do and they got it done. I would use them again and try to get the same salesman I did.

Had them install ceramic tile in my home, $18K. The installers were careless and at times confrontational, they had little interest in providing a quality product. Per sales rep, the installation would take less than a week; the project took well over three weeks, much of that time my bathrooms had no toilets. Had to hire a plumber to repair damages the installers caused in two bathrooms. Empire Today has offered to pay 50% of the $720 plumber's repair bill. This is after one of their managers agreed to cover all of the plumbing cost, as documented in an email I received from the manager.

We had Empire come in and give us a quote, and we thought we would ask them in again, but instead of going with carpeting, we went with laminate flooring. We had the living room and the hallway done. It was a great experience and very efficient, too.

They did the new flooring of two bathrooms for us. The installation process was great. There were two guys that came. They were both Spanish-speaking. They didn't speak a whole lot of English, but they were very nice and they did a great job. They also did it all in one day. We've had it for a few weeks now and it's a great change. It looks great. So far, it's holding up. Hopefully, that'll continue. Based on our experience at this point, I would recommend Empire.

The sales lady of Empire was really nice and I got a decent deal. I had vinyl laminate in my kitchen, dining room and then carpet in my living room and hallway and steps. The laminate went in real quick. They were supposed to do my carpet on 9/11, but I got a call from the guy and said my carpet was back ordered that it would be probably four weeks. So I changed the carpet colors. He called. They scheduled me for Tuesday. I took off work, I was sitting at home, and waiting for him. I sent my sales lady a text, "Hey, where are they at?" She said, "They should be there." All of sudden I got a call, "The guy's wife went into labor, so they're not coming." He said he would give me 150 off on it, but I haven't seen anything yet that it's been taken off.

Empire was quick to respond with an appointment. They installed vinyl in the kitchen and they had a little confusion on the transition piece. They should have checked with me before putting it on the floor to confirm its height so it's a little high, but it's okay. Then apparently, I purchased a warranty or something on this although I wasn't aware of that when I was going through the process.

The installation was very efficient. They came in and it took them about a day to do it. They stayed out of our way. We tried to stay out of their way. They seemed very proficient and got it done. It was good. We like the new flooring and we are looking forward to using it down the road. It's in a room that we use for company, primarily. So we're very excited about that. Empire did an excellent job and we liked doing business with them.

We knew the color that we wanted and the kind of carpet that we were looking for so we let the salesman know that and then he gave us the samples based on that. The installers called when they were on their way and they got here on time. They came in and they got to work immediately. They were just about their business and they weren't fooling around. They cleaned up nicely and they had us take a look to make sure everything was good. It's a really nice carpet to walk on.

The salesperson was very informative. He showed everything we needed to see, how everything broke down, and how it would work. The only problem we had was the installers didn't speak a word of English so it was hard to communicate with them. Besides that, everything was fine. They took care of everything. We are very happy with our new carpet.

The price of Empire was right. It was lower than other companies. The experience was very easy and hassle-free and the installers were great, too. I love the carpet. I like the look of it. I've never had that kind of carpet. But there is one spot in the master that the carpet was cut. But it's hidden and it's really no big deal.

The salesman from Empire Today was awesome and the installers showed up on time. They did their job, moved everything like they were supposed to and put everything back. They were great installers. I liked the customer service from day one. They were on time and always courteous to us. If we had any questions, they answered them.

The salesman was excellent and the installation was very good, except the installers dropped a piece of furniture and dented my existing wood that was in the house.

The floors from Empire are beautiful. However, the process was a little bit frustrating because our first pick ended up coming in as the wrong floors, and they said they couldn't get those floors. So we had to have someone come back out. We had to re-pick the floors. We had a few days with just cement. When my floors were all put in, they're beautiful.

The sales representative from Empire Today was very knowledgeable, kind and seemed liked she wanted to try to get me the best for my buck. The installation was great. The guys were a little late because they got caught up doing something else but once they got started, they worked all the way through until it was done. They did a quick and professional job and it looked good. I like the look, the feel and color of the floors, which was kind of light brown.

I had carpet and wood flooring installed by Empire Today. The installation went well and the flooring is fine.

Empire installed a laminate floor in my hallway and carpet in bedrooms. What drew me to them was the 50% or 75% off. However, when the sales guy came, I didn't see any of the items that were on sale. He didn't even point them out to me. But then I'm happy with the work and my product. They did a good job.

We told the installers what we needed done and then we tried to stay out of their way as much as possible. They installed the carpet in the bedroom, living room, dining area, and then the stairs. It was top-notch and there weren’t any issues. We like the comfort of the flooring. It's good quality and thick.

Empire Today has the best prices and the greatest selection, and they have a presence here in Colorado. So I said, “All right, let's go with them.” And sure enough, they gave us a good price on it. And the sales representative was very helpful, professional, and nice. The installers gave me a call before they were coming, which allowed me to be ready for them. They came on time, were very efficient and got the job done quickly. That was my concern, that it would drag out for days. They got it done in six hours. And they did a beautiful job. The flooring changed the whole look of the house. I love it a lot.

Empire Today came, made an estimation, and said they would take care of it. I got a call. We could have it installed the beginning of July. And then, it never got done until July 20th. The guys finally came that day and put it in. The guys that did the installation was just as good as I could expect. They worked hard. They took all the furniture out, they laid it down.

I had floors and blinds installed in the living room and I was only disappointed with one thing. I was doing financing and when the installers came, they had no idea that that was the case, and so they wanted me to put a down payment down. I had to get on the phone and then I was on hold for a while. That was a big deal because I work from home and I had some important things going on at work and that took me away from what I needed to do. But it was resolved after a while and there were no problems with the installation. I like the job that they did especially the guy that installed my blinds. He looked at another blind just because I asked as I was having some problems with it. He was willing to do that during the time and that helped me out a lot. Just from that, I would recommend even the blinds to other people.

Empire Today replaced the carpet in my living room, dining room and master bedroom. Less than a year and a half later, the carpet was loose and bunching up. It was not installed properly, according to other carpet professionals. Empire scheduled a (fairly expensive) power stretching to resolve the problem. They have canceled at least four times, once without even a phone call. When I try to call them, no one answers, and no one responds to my messages. We moved our furniture out of the rooms in anticipation of the carpet repair, and have lived with this mess for over a month, while Empire bails out on appointment after appointment. Tried calling again today several times, and left messages, but I'm not expecting a call back. They don't really seem to care about the gigantic mess they've left us with. I'll have to hire some actual carpet professionals to come fix my carpet since Empire won't do it.

Empire Today is who you need to get your floor done because they’re good, professional and fast. I gave the crew water when I asked them if they wanted it. I went down and stayed at the top of the steps where they did their work. We talked. They were friendly. Everybody loves the new flooring.

Empire Today installed a carpet and the quality was very good.

I had carpet in my dining room and hallway installed. However, my carpet is still messed up. It’s supposed to have been installed on August the 14th. Got a call saying that the person called off sick, so they wouldn't install it. Then they came to my house on Monday to install it. I called back and told Empire Today not to do Monday through Friday because I work, to reschedule on the 21st. But they still came to my house to install it. My mom is 82 years old. So I told her to tell them that they couldn’t install it and to not let them in because I didn't want anybody in there with her. They came out Saturday. I got a call at 4:00 that they would be there soon. There were three young gentlemen. They installed the carpet. When they left, everything looked okay. But the more we walked down the hall, the more it started bubbling. So I have waves in my hallway.

My father had carpet put in with Empire Today and I saw the outcome of it. I gave them a chance because it was something that I wanted. Once the sales rep came out, he was very professional and patient with what I wanted here and with helping me with the colors and everything that I needed to get things done. The floors were good but the inconvenience was terrible.

I had Empire Today do a sitting area in our dining room that needed carpeting. Scheduling was fine except we were supposed to have it on a Tuesday. They called Monday at 4:45 and said they couldn't make it the next day. I tried to get in touch with customer service. I got nothing that day and the next day. On the third day, I finally got a head of the customer service and got his direct number. It had been rescheduled for Saturday. I had cleared my schedule from the week before, so I was not happy at that time.

I had three different companies come out to give me estimates, and they were all in the same price range, but the samples that were brought in from Empire seemed like a little bit higher grade of carpet. I thought it was weird, though, that when the installers came, I had to pay first, but they didn't have a way to just swipe my credit card. They had to call it in, and they were on hold with their own company for about 40 minutes. They couldn't start till the job was paid for, too, so they were just standing around on hold. In today's world, I thought that was kind of ridiculous. But other than that, they did really great work. Once they got the okie doke to move forward, they really worked. I was amazed how quickly they were done. I watched them. They didn't cut any corners.

Do not do business with EMPIRE FLOORING! Shane the salesperson is a liar. He completely ignored all of my calls after I paid the deposit. They sent 2 different groups of installers to my home. The first group left after simply saying that the job was too hard and they did not want to do the work. After finally contacting the install supervisor, I was scheduled for another install date. The installers arrived today and provided multiple excuses as to why they could not do the work. They stated the contract was not filled out correctly and it may cost more if they mess up my sub flooring. I provided a copy of my invoice stating the exact opposite of what he said. He then instructed me to contact my salesperson to have an updated quote. The office is not opened on Saturday, so I am without flooring again. Salesperson has not responded to any of my messages or calls. They will not give me the supervisor's contact information. Very unprofessional.

Initially, I sent Empire Today a picture of hardwood that I had in my dining room and they brought in a sample that was similar to that. The rooms were based on the level so I wanted everything downstairs to be the same. The installers did a great job. Me and my wife are happy that the floors are uniformed now.

The guy who came to work on my carpet from Empire Today showed up late without any word. But other than that, everything went smooth. The carpet still looks good. They gave me a price that I was expecting.

Empire Today did some work for us before in the house. I recently had them install the flooring in our two bedrooms. We had carpet at first, but we had it removed and they put down Leisure laminated floor. They placed that down to match what we have. Quality was great. Everything was great. The gentlemen who came for the installation did excellent. They were very professional, respectful and they didn’t stop working until everything was completed. Empire did a good job overall.

The installers spent a lot of time leveling the floor, which was nice to see. But I had a dead plant after they left and none of them would admit that they did it. Other than that, it was a good experience overall. They did a good job and they know what they're doing. I had vinyl plank flooring installed and it's easy to clean and more waterproof than laminate.

I'm satisfied with the carpeting and it was good communication with their rep. He wanted to come and look at the flooring before he signed off on everything and he was very pleasant.

Empire had a 50% off on flooring. The sales guy who came out showed me some material and explained everything to me. I got approved for a Wells Fargo card, and I sent an appointment two weeks later. I was very pleased with the contractors that came out. They came out early morning, and installed my wood laminate floor. I'm pleased with the flooring, too.

We've got living room carpet from Empire Today, and we love it. The guys who came for the installation don't speak English, and they didn't know we were on the 12-month plan. They were trying to collect money so we had to have our salesman call them and explain all that to them. So, by the time they got around, it was like two hours later. They called and said they'd be here in 10 minutes. Two hours later, they were here but these guys are good at what they do. There was just a misunderstanding.

We did carpeting in our living room and the installation was very good. The installers were very efficient and quick. Also, we're very happy and very satisfied with the new flooring. I would encourage others to use Empire.

Empire was cheaper compared to the other brands. Right now, we love the carpet that we chose with Empire. It’s soft. I like the color, too. The installation went well. The guys were fast. They got here at 10:00, and they were done at around 8:00. The only thing is the sales guy didn't put on the paperwork the removal of the wood floors in the master. So, the installers were surprised about that, but they still did it. I felt bad that they weren't given a heads up for that. I spoke with the sales guy over and over about the removal. Overall, Empire is reliable and they had a quick turnaround for a response. I called to get an estimate. I got an appointment within a week and was scheduled within less than a month to have the installation done.

Customer service and the quality of the carpet are great.

Updated on 04/23/2022: This is and update to my previous review of this company and problems with the kitchen flooring that they installed in August of 2020. Within 6 months of installation I had problems with several areas that had to be replaced. It took weeks to get them out to do so under warranty. Five Months later some of the same area that they replaced had to be repaired again and it took them 3 months to come out. The installer replace about 20 square feet of flooring with with flooring that was the same color but with a duller finish. I didn't notice the difference until after the installation was complete and when I called to report the problem I had to leave a message and my call was never returned.

I had Empire Today install luxury vinyl plank on concrete in a bathroom/closet area in the basement. The installation is ok, but in all honesty, a DIYer could do just as well, if not better. I was also going to have quarter-round baseboard put in the closet, I figured it's just a closet, but the installer didn't want to, said it wouldn't work well with the product being installed. He said they are allowed to install with up to a half-inch gap between the vinyl planks and the wall. Good to find this out the day of the install! Why offer it to me if it's not going to work!

We had a carpet put in and the team was pleasant. The installation was done very quickly and we're happy. We like the new carpet a lot. It’s very smooth.

I went with Empire because I happened to see an advertisement on TV when I was in the middle with Lowe’s. They took a long time for them to come and look at the floor and then give me an estimate. By the time they gave me the estimate, which was nothing like in my head I thought it would be, I called Empire. It was one of those things where I said, “Okay. I need to do something else.” I had a time frame to do it. I had already waited for a few weeks, so I had to get it done. And their salesperson was able to put it together. The customer service was fast.

The sales rep showed up a little bit early, so we had to kind of juggle to get here because my husband and I were both finishing up work. But he had the exact carpet I wanted and the installation was great. I was very surprised. It was two little guys about the size of my 20-year-old, and they had it done in a few hours. I love the quality of the carpet. It's soft. It's like a marbley-mixture color and it looks so nice. We're going to get that same carpet next year for our whole downstairs.

I'd seen other companies that I thought I might go with. But they were hiring contractors to install the flooring so I decided to go with Empire ‘cause it was all in one. The installers came out on a Monday and were finished by Thursday. They were here on time in the morning and worked until late afternoon. They cleaned up after themselves and everything was cleaned up at the end of each day. I was impressed with that. The laminate flooring is very easy to clean.

I initially set things up for the sales call for my mom in Toledo and I made arrangements to meet down there. I live in Detroit and we went with Empire, so somebody will come out and make it easy. The sale went good. We signed, paid, then scheduled for three weeks out. When I didn't hear from them by Thursday for the next day install, I got ahold of somebody. I got through on the phone system then somebody finally called me back and explained that the rep wrote my phone number down wrong. Missed a digit.

Empire gave me a small amount of refund for a little issue a few months ago. All in all, everything was good. I liked the sales rep, and the installers were very nice and efficient, but not very communicative.

We had carpet installed in two bedrooms and a walk-in closet, and it's good quality. The rep we dealt with was good as well, but the installer was abrasive.

Everything was perfect. We made our decisions quickly, and the technicians were great. They were in and out in no time, did a good job, and finished everything up. The flooring turned out fine, and we're very happy with it.

We had a nice light gray vinyl flooring installed for an apartment I was managing. I started out with Home Depot and they gave me a quotation on the whole business, which included removing the old floor. Underneath the old floor was rippling in the cement, and they said that they couldn't do the installation of the material that they had bid on, on that type of floor, without having the whole floor renovated. I told them, “You're not able to fulfill your contract, so I want a refund,” which they gave me. I then sought out Empire Today. It was a nice presentation and the lady that came out was also very knowledgeable.

Empire's salesman was the best. He was knowledgeable and very personable. He brought the right sample, measured and did a fantastic job. He was in and out with a closed sale within 20 minutes. The installers then came in, moved the couch and installed the carpet. They came right to the baseboard, and they were quick. They made sure everything was okay before they left, then they were gone. I like the carpet, but I wish they would have gone a bit farther on one doorway. The carpet is under the basement door, and I didn't notice that they didn't go all the way to the piece of metal. Now, when you go down to the basement, there's a 2” gap of hardwood between the carpet and the piece of metal that is the first stair. All in all though, it's fine. I wasn't in the room to see the final and I take responsibility for not inspecting it.

Empire replaced my carpet twice in my other house and then the bottom floor and then did the top floor. When we had a problem where we had some sort of special carpet that if something happened to it, they will replace it, and they replaced it and also replaced the adjoining room so it matched. When we had our carpets replaced on July 1st, the installers broke our desk. I called customer service and talked to them that day. Two weeks later, I called them. They finally called me back about two weeks ago and the girl said, “Hey, I'm sorry it took me so long. I'm new.” She asked if I could send her pictures or a video. So I sent her a video that day. We also sent it a week later. But we have received nothing.

We had a good experience with Empire Today. Everything went great. The price and the available dates to do the install helped. It was an earlier date. The sales rep that we dealt with was great. He was very knowledgeable and patient. He was friendly too. The installers were great as well. They were very efficient. They looked good in timely fashion and they cleaned up. We got a vinyl product, like a wood floor style. But it threw me a little bit when I was signing off on the terms of the financing with the installers. I wasn’t expecting to do that. If I had a question about that, I don't really think the installer would have been able to really clarify anything. So to me that should have been done ahead of time. Empire could have explained that a little more clearly because they gave me an option to do two different kinds of financing. But it ended up being a non-issue.

I went to Lowe's and I was waiting for all the information. They were taking forever to get back to me, and I really needed to get new carpeting. I moved in and it was gross. With Empire Today, I got the carpet quickly. The cost is a little high, but I love the sales guy. He was great, and I was hoping to hear back from him. I have some concerns about my carpet. In my bedroom, I can see the definite distinction. It's got a grain to it, so it looks like the installers may have flipped it and didn't lay it all the same direction. It also looks like it's coming up on my stairway. I haven't really looked at it, but I can see it when I come up the stairs in my basement and it looks a little sloppy. I'm gonna call and tell Empire, but I'm slammed at work, and I haven't had time to look it up. In the grand scheme of things, with all the things going on in the world, it doesn’t seem to be that important. It’s just carpeting.

Empire offers better quality. I had carpet installed and it was quick.

The installers were all wonderful. They installed the flooring all in one day. So that was great. But I paid for a haul-off and they dropped some of the debris. They filled my neighbor's trash cans up, and then left a bunch of rugs and debris on her lawn. If they didn't leave all that stuff, I would’ve been a happy camper. I've been trying to get ahold of them to refund my money. I've been talking to the guy that sold the flooring to me, and he's moved it forward. I've also talked to a lady on the phone and she said she was going to tell corporate. But nobody has reached out to me.

I had ceramic tile put in our bathrooms, and then we had the flooring installed that looks like wood. The sales rep was great. He was very patient with us. The installers showed up Saturday. They said they would be there about 7 to 8:00. But they didn't show up till after 9:00 and it took them all day to move furniture, pull the carpet up, and do the two bathrooms. They had to come back Sunday and they didn't get through until almost 6 that night, which we had plans that we were supposed to do and we couldn't do because they had to come back. My wife was very adamant. But we love our bathroom floors and our room floors.

Everybody was great from the customer service rep that came initially to the installers. There were no issues at all. Everyone was very nice, polite, and professional. We had Berber carpeting installed in two of our bedrooms, and I like that the carpet is not plush. That's what I was looking for, and it looks very simple but elegant. I love it.

My daughters used Empire, and they were pleased with it. When I had carpet installed, I was surprised. The cost was fine and the quality. I'm very happy with the carpet. It was a good choice.

I purchased what I wanted. Empire Today had it. They did the entryway to my front door, kitchen, and bathroom. It's all vinyl planking. The reason that I installed it is I was gonna sell my house. For the estimate, the rep came right over, it was quick. And it was only two weeks out, which I thought was good. I was happy with that part of it. And the entryway and the kitchen were done good. But they did a rotten job on the bathroom. You feel it when you walk. It pushes down and it's uneven.

I've used Empire a couple of times now, and I've been really happy with the service, the quality and the price. This time, I had a carpet install in two bedrooms, and installation was great. They did a good job. I like my new flooring a lot and I was happy with everybody I worked with. All in all, I had a really good experience, so I'll use them again.

I had vinyl planking floor installed on my entire first floor and it went great. The rep was very cordial, informative and helpful with our decision. The installers ended up coming back a second day because they noticed that some of the flooring wasn't a good quality, so they had to get some more. It was done within two hours. They cleaned up after themselves, put the furniture back, so I appreciate what they did. I love the new flooring. A little change for the house, but that's good. It was a good experience and very affordable for us.

We ordered flooring from Empire on April the 1st. We were told it would be in and when our install date would be. My husband and I took the week off and we loaded up our rooms. We got multiple rooms done so everything ended in a closet. A day and a half prior to the installation, a lady called and said the crew was not coming that day. The product we ordered didn't come in. When asked when it would be there, the lady didn't know but someone would be in touch with me. I constantly contacted the scheduling agent and she said kept saying she didn't know when the flooring would be coming.

I’ve had Empire three times and they've been great every time. Several years ago, I had hardwood put down, and in another few years, I had one room installed with carpet. This past March, my house flooded when Texas had the big freeze. So they redid my whole floors. They were wonderful. They know what they're doing. Empire sends a team of four people and they all know what parts they have to do. They're efficient and very professional. They did my entire house in a day. I had vinyl plank flooring installed in the whole house, except for one room. It’s kind of a barn look. It’s very popular right now. It’s waterproof and it doesn’t scuff. I love it. Since I’ve had my whole house redone, I’ve had a bunch of teams in here, and Empire is the best. You can't beat them. Empire did a great job because I got a great group. Every time I’ve had them, the crews have been superior.

We had Empire install the whole house with carpet. I like it. It looks really good. The house looks new. Everything went well.

I had wood laminate in the kitchen and in the bathroom. Then, I had carpet in two rooms. The installers were really good. They were quick, efficient, courteous and clean. They did everything that I expected them to do and I was very pleased. However, they were supposed to come on July 5th. They called me on Friday before that. That was a Monday and said that the carpet was not in, and it would be Tuesday before they got that in. But in the meantime, I had moved all the stuff off of everything. They came Monday and did the laminate. But they didn't come back until Friday with the carpet. So, I had all that mess all over my house all week. But that was the only thing that I had a problem with. If I had more flooring to do, I would go back to Empire and I would recommend them.

Once you arrange your installation, the day they show up, you must pay the balance of the cost, in full or they will not install. Then, when the project is done, if you have any problems with it, they CANNOT BE REACHED either by phone (endless wait times) or live CHAT, which is NEVER available - they are totally MIA. I feel abandoned totally by them for their substandard product, total lack of customer service and being overpriced, despite misleading (actually lying) to me about the product I bought being on sale. Avoid using this company at all costs. You are better off leaving your flooring the way it is than using them, plus there are many better alternate choices.

The sales rep did a good job. She knew all about the product. They started the installation on a Thursday afternoon and finished Friday morning. They were good.

I got a quality rug at a super-excellent deal. I checked out a couple of the other places and they could not compete. They could sell me carpet for less expensive but wouldn't even come close to the quality of what I put in. Also, the customer service was great and they worked out the issues with scheduling and the weather. I am 1,000% pleased with Empire. I don't think I would ever go anywhere else for carpet and stuff.

I didn't have a real good experience at all with Empire. It was a headache. When I got my call to say that it was going to be installed, they couldn't tell me what time that they were going to come. So, I thought that was strange. I understand you get a window, but they didn't even give me that. But no big deal because it was 8 o'clock in the morning when I got the call. I was thinking around a couple of hours, they’d put me in a window. To the point that it was 3 o'clock and I never got a call. It was getting late. I called the number that was on there. They had to try to find whoever is supposed to give me a window to do it. They told me that it'd be at 3:30, which was 3:30 when I was talking to somebody. So, I went along with that. Came 5 o'clock, no one ever called.

The sales rep came to our house and was able to give us a quote and put the order. His spiel was good and his information was great. He pointed out some things and said, "You're selling the house. I recommend this kind of carpet.” We appreciated that because sometimes, when you're in the midst of selling, you don't know. But in the midst of the order, he did not put the full order. We ended up waiting. I got a call, and they said that the only order that we had was a little bit of a tile that we put in. It was just the entrance of our door. When we called, they said that he never put the carpeting order.

When the sales rep came out, he did a good job of explaining the different processes. I could purchase flooring going through the bank and then pay for it without any interest if I pay it off. I had carpet in the master bedroom, master closet, living room, and dining room installed. Then I had scheduled for the tile. However, two days before the tile guy was due to come, I received a call from Empire saying that they didn't have a tile guy so that was canceled.

Everything was perfect with working with Empire. It was good up until the very end. I was very pleased with the work.

I am very pleased with Empire Today. They were very thorough, clear and respectful. If I had any doubts about whether I was gonna buy with them, the sales rep helped me realize and understand that they were the best qualities that I can get. They were professional along with me and everything worked out well with me. They were on time and sterile. I have an older mother living in my home and they were so nice to her. They came twice, and I could go and run my errands. I left them there with my elderly mother. That's how much I trusted them. They were everything that I needed. They had everything they needed to do the job. They went right in and put the flooring together in a timely manner. I got the deal of a lifetime and I love my floors. It brightened up my whole house. I just had two visits from some relatives and they loved it. Somebody also walked in my house the other day and told me how beautiful it was.

I had carpet installed in the bedrooms and the hallway. The rep was very good and the installation went well. There was a couple of confusion on things though. The installers told me that they would be out first thing in the morning but nobody came. So, I called the salesperson. I didn't get through to him right away so I called Empire themselves and they said that they were on another job and they would be there after. I waited and waited for a while and I finally got ahold of the salesman. He texted me and said he would check but he couldn't get through to anybody so I called again. The sales person said the installers were stuck on the job. They would have to reschedule. We went back and forth for a little while and finally, somebody ended up showing up late in the day. They were there until 9:00 o'clock at night but they finished.

We needed our stairways done and someone came out quickly. The rep measured and showed us samples and contracted to have it done. Then trouble started after that. It was supposed to be installed the following week on a Tuesday and we got a call the day before that they were going to be here at 8 am. Then, we got a text that morning that the carpet was out and was picked up but someone had another job before ours and they would be out later. Meanwhile, no one came all day long. I called and the rep kept telling me different stories. Finally, I was told the carpet never made it and they would do it the next day. The next day came and it was the same thing. I finally called, pleading that I sat home and missed work for two days, and they've got to put this carpet in. They promised me. It was finally installed and I think the carpet was in the whole time but they didn't have their act together to get it installed in the timeframe that was promised.

I decided to give Empire 2 stars because the sales rep was AWESOME as was 1 of our installers. So, we started the project on July 5th with the goal of completing 3 areas of our home with 2 different materials (wood and ceramic). We started with the wood and initially it was going well and then 2 days in, the contractors are running behind because of not enough workers and overbooking. Initially not a big deal because the sales rep advised us of the shortage in workers due to the pandemic.

I used Empire once before to install carpet in my master closet. Small, easy job. They did well, so when we moved I hired them to replace all the upstairs carpets in our new home. They came as scheduled the first time. Installers worked all day and didn't leave until almost 11 pm. I noted on the paperwork that the seams were all visible and that they would need to be fixed.

We got approved for financing and we got all that worked out when the guy that gave us our estimate came here. He held his little tablet out and I told him what day would have worked best for the installation. I saw him mark the day for us to get the flooring put in. Come to find out, it was the day of, and I called the scheduling department to find out what time that day they were coming because it was getting to be about noon. The rep got my name and said, "I don't see you guys on the schedule for today." Both my mother and I took off work that day for them to come do the floor. She apologized but they could tell we were upset so they ended up putting us in for that next day.

Empire had a good special and I had them install carpet. The sales rep was okay but he needs to talk less about politics. The installers were awesome and the carpet is very nice. After covering the whole area, it was a lot lighter than we anticipated, but too late. But it's beautiful.

Empire Today did work at my property and I was very satisfied. It was very good. The installers were very nice and well as the people who came out here to talk to us and gave us a good estimate. The quality of the work was great so, we were very pleased.

The guy who came in the beginning was awesome to have carpet samples. He was knowledgeable and I was able to find what I liked. They tried to put me off for my installation though when I had moved everything out of my house. I had taken off work and they said that they needed to reschedule. I said, "Hey. No, you're not." And then, they had to do it for me. I was a little disappointed by that but they did make it right and got somebody out.

We knew exactly what we wanted so the rep from Empire brought in some samples. Once we noticed he had what we wanted, we didn’t even look further. We were doing the wood vinyl laminate, the wood plank laminate and the carpet. We had a timeframe in mind because we were remodeling our house and that was the last step. So, we had six weeks out as the timeframe for installation and because it was so far out, there was no issue with it.

Years ago, we had some water damage and Empire Today was who we went with. When I decided to put down another floor in the kitchen, I said, “Well, I'll just go with Empire.” But they had different salesman and different workers than what we had had several years before which I had a bad experience with Empire. Before my husband passed away, he tried to get Empire to come out and replace the floor because it came up. It cost 2,500 to put the floor down. I didn't care for the people they sent. Empire has a habit of hiring people who cannot speak English. I didn't know if they could read English or not.

I've used Empire numerous times and in the past, I used carpets most of the time. This time, I used flooring. I did one room in March and we had no problems at all. This July, we di another room and there wasn’t any problem with Empire or any of their workers or the installation but there was a delay in the flooring and I had to wait a long time to get it. They kept making a date and said they were gonna come in two weeks and that they were gonna get another shipment. The shipments never came in and when I switched to a different flooring just to get it, that was out too. So I wound up picking a third flooring. So, it wasn't their fault. Empire didn’t get their delivery so they couldn’t deliver to me. That was a fiasco but we’re all done now and it has all been taken care of. It just happened at the time because of the economy now and everything is crazy. I was in the middle of it. But other than that, I would use Empire and recommend them again.

In AZ we purchased glue down flooring that should lay flat, even and smooth. Installed in January. Ever since install we have been calling to have boards fixed due to repetitive boards coming back up. We are told the installers are not installing properly. The installers says this is just what we will have with this floor. We paid a lot of money to have this ongoing issue. Customer service is horrible. They hang up on you. Managers do not call you back, no follow up. Rarely pick up their phone and make false promises of correction and excuses for the issue.

The sales rep was good and our flooring and installation happened quickly. Unfortunately, the installers laid the vinyl over the hole by my gas fireplace where you insert the key to turn on the gas for the fireplace. We contacted Empire Customer Service right away. I was even told by one rep that at least it is warm weather and I don’t need to use the fireplace right now. After 2 months of phone calls to Customer Service and a threat to file a complaint with the State Attorney General Consumer Protection, an installer called at 7:00 pm to say he was on his way to make the repair. Because we know generally where the hole was, the installer tried to drill thru the vinyl to find it. Unfortunately, that didn’t work. Therefore, he had to pull up that piece of flooring and attempt to install a new piece with the hole for the fireplace.

We had decided to go with Empire flooring as they had a great price and could get the floors done quickly. The product that we received was not the one that was ordered. The samples are not true samples and they have different names for the flooring. We had a delay of one week with floors torn out and furniture in the garage and living room. We cancelled the carpet part of our order because of the issues that we were having getting the flooring put in. We have now been told that we cannot get a refund for the carpet order because it was not within the time frame after being told by the sales rep that we could get it. The way that they do their pricing sheets is deceiving. DO NOT USE EMPIRE.

Empire made it nice and easy with their rep coming to me. The techs have been out a couple of times for carpeting in my bedrooms and living room. They did a very good job and cleaned up after. I did some comparisons and this was a bit more expensive carpeting but I was fine with paying a little extra for a little bit better quality carpet than what I had looked at before.

We always had Empire and they've always done a good job. I had rugs put in previously and was happy with them. Now, I was getting floors and I'm happy with my floors. I like the quality. Everybody was good and tried to help me. The representative went over and above and the installers were just fantastic. They didn't stop. They just kept going. Made sure it's done. I was really impressed with the service. They were very nice people.

I rented a with acrylic covered cement floors. I don’t like the floors and decided to carpet the living room. I knew I do this using “taped carpeting.” I contacted Empire Carpeting and they had a Jeff **; a Sales Representative contact me right away. Jeff and I spoke about the colors I wanted to view, the fact is I was renting and the carpet had to be “taped carpeting.” Jeff assured me this was no problem and we schedule an appointment for him to come over the following day.

So I normally don’t do this but I’m beyond annoyed at this point. Anyone in the NoVa area who’s looking for carpeting avoid Empire Today! They’re more than happy to take your money but they don’t finish the job. And when you call to find out what’s going on, they give you the run around and tell you to stop calling and laugh at you. And now they won’t answer when I call. We have made every effort to contact customer service to get this resolved, the last time we spoke with someone we were told to just wait and stop calling. Now when I call I get no response. They have scheduled now three times to come and install the runners; however, two times they were no shows and the third the installers came in to say they needed to take measurements even though a. this was already done and b. their manager called to confirm they would definitely be installing them today.

We had Berber floor installed by Empire Today and everything was great.

Empire did my carpet a couple of years ago. After seeing the commercial, I was, “Let me call and give it a try with my flooring this time.” I liked the samples that they gave. The flooring looks so real. When I tell people who did my floor, they really think that it’s real wood. It’s good quality. I'm thinking about having them do my stairs too.

We used Empire two years ago. We had carpet installed downstairs and I wanted to have the same carpet upstairs. They had the same stuff. Installation didn't take long at all. Because we had to move furniture and stuff, they did it in two days. The people who did it were very professional and communicative. There was a little bit of a goof, but they came right back out and fixed it. The individual who was responsible for the transition strip didn't know how to secure one to a concrete floor. He tried his best but it didn't work. So, they had to come out and do it. I was satisfied with the job they did.

The salesperson of Empire was really good. The person that came into our house was good and the pricing was competitive. So far, I'm okay with the quality of the carpet. I'm just a little bit disappointed. Right by the edges of the carpet, right by the doorways, the lining or the liner that's underlying, kind of stopped it a bit short. So sometimes, when you walk by the doors, you feel nails through the carpet. Other than that, they were perfect. The team that came in and did the installation was great too. They did an awesome job.

My wife and I wanted to redo two rooms in our outside unit, so we call a few companies. The sale rep from Empire came out and he showed us some samples. My wife and I saw some we like, and we book the job. He gave all the instruction we needed. We needed to pay a down payment and the rest would be COD. We scheduled the job for July the 9th. The guys came on the schedule day and time. We paid all money due.

The rep of Empire was good. Installation went well. Those guys came in. They quickly removed the carpet. They neatly pulled it out, and then took the stuff out. They cleaned the floor and then started installing new laminated wood. They properly continued it and were done. Then, cleaned it out afterward. They did a good job. I'm satisfied. I've already recommended my friends.

We liked Empire Today's half off purchase deal that was going on. I love our new flooring. Once we got the right crew out here, the installation was good. The first crew that came out to do the tilework did not speak English. They were not doing what the consultant told us they were going to do, and they walked off the job. But the next crew was wonderful.

Sales contract is not itemized which is problematic when you’re quoted for a bunch of plywood to level your floor and it’s not used to level the floor. The contract has clauses that it does not matter what your verbal agreement is the salesman is not required to tell you the truth. And when it comes time to refund or not refund money instead of explaining the situation the salesman decides his job is done and ignores you. The installer was great and quick. Just wouldn’t give them another penny because the paper pushers seem less than honest

Everything was good with Empire. The sales rep was good and very relaxed too. I don't like being oversold. He was a nice guy. I like the product and the installation was good. The only thing I wish that we could have installed when we were doing the installation was those metal strips between the tile and the carpet itself. But besides that, everything else was fine. The installers were good guys. The quality is good. But it's a little bit more expensive compared to the competitors. But then, it's one of those things where I didn't want to wait around and I wanted something for sure. So that was why I paid a little bit more.

Empire Today was more visible with the advertising. The price was very good, too. Then, the guy who came to the house was very professional. Everybody was excellent across the board. The work was completed correctly and on time, so I'm satisfied.

So far, our experience with Empire was positive. They did well on the upfront sale. However, when I had a question about the installation, that was a little bit more of a challenge, and that took them over a week to get back to me. I had Kim, the representative from Empire, come over. She and I had to make several smaller adjustments to the plan. She was very accommodating to that. Then we went ahead and had the installers come in. They did a good job of demonstrating that they were very competent at what they were doing.

Empire Today had done work for us previously, and we looked them up again for my daughter's carpet in her bedroom. The installation went really well. They came in, cleared out and cleaned up. They had us inspect the carpet before they laid it to make sure it was what we were expecting. It was a nice, smooth and easy process.

I've used Empire multiple times and it was fine. They showed up on time and adhered to their schedule, which for somebody who was busy, it was helpful.

Empire Today is a good company to go with. We had them install carpeting in our living room and hallway, and it went fine. The only thing is they didn't have enough carpeting to finish the job. They had to come back. In a couple of days, they came back and finished it. They did a good job.

I had hardwood flooring installed and I like the quality. The installers did a real good job.

The sales rep of Empire was perfect. He was excellent. I was impressed with his comfortability in explaining the information about the process and the product itself. He was very knowledgeable. The installation crew was great as well. They came in, explained what they were going to do, kept me informed along the process and did it very rapidly and clean.

I had been negotiating with Empire for a month and finally got the price I wanted for the items discussed. This included a product called LUAN to level out the floors (a hard board of some type) so I signed the contract on Friday late afternoon. The sales rep said he would send me the amendment for the Luan. What I received was an amendment for carpeting which took the price back up to their original quote and NO LUAN. They claimed they cannot add the luan to the quote but that they will honor the deal - we all know if it's not in writing it won't happen and I have no recourse.

I wasn’t very happy with the gentleman from Empire Today who came out. He brought two pad samples and he said he was gonna stop by in a week or two to give us more options. He had some gray tones, but I told him I wanted to see other samples to see what other grays he had. He never even called me, or followed up. We pushed it a few months back because we wanted the summer to kind of go through the carpet still and have it closer to fall. We did it about three months later. Even then, we would ask him, “Are you gonna bring by samples?” It was a customer service lady that just says, “Go online.” But I wanted to feel, touch and see the actual color.

I had tile flooring done in my kitchen. Then I had my carpets in my living room and computer room done too. It was great. The installers called and they gave me enough time. They didn’t call five minutes before they got there, they gave me at least an hour, which was great. They were really detailed. I was really impressed with the detail around the baseboard. They took their time and really made sure it was perfect. They cleaned up after themselves and were respectful of other parts of my house. They were very wonderful. I like how the flooring blends with the house. I really like it when we walk inside my front door, the carpet blends with the vinyl flooring. Plus the carpet going up the steps was pretty good quality. I recommend Empire for sure.

I have now scheduled my flooring installation for the 3rd time. Notice that the previous installations couldn’t be completed was non-existent, so I have also 100% prepared for the installation every time, using a week of my paid vacation total. The first installation did not happen because the product did not come in. I was notified the morning of the installation. My salesperson told me I was set for a date 4 weeks out when the flooring would be in. He did not ever schedule the installation so I again used paid time off from work (because someone has to be there for installation) for no reason.

Worst customer service ever. We have been waiting well over 2 weeks to hear back from the Chicago offices manager. The salesperson sold us a warranty that was not correct and then told us to lie about what happened because he was caught. Also you are overpriced. Don’t waste your time with Empire.