Empire Today Reviews

Empire Today has the best prices and the greatest selection, and they have a presence here in Colorado. So I said, “All right, let's go with them.” And sure enough, they gave us a good price on it. And the sales representative was very helpful, professional, and nice. The installers gave me a call before they were coming, which allowed me to be ready for them. They came on time, were very efficient and got the job done quickly. That was my concern, that it would drag out for days. They got it done in six hours. And they did a beautiful job. The flooring changed the whole look of the house. I love it a lot.

Empire Today came, made an estimation, and said they would take care of it. I got a call. We could have it installed the beginning of July. And then, it never got done until July 20th. The guys finally came that day and put it in. The guys that did the installation was just as good as I could expect. They worked hard. They took all the furniture out, they laid it down.

I had floors and blinds installed in the living room and I was only disappointed with one thing. I was doing financing and when the installers came, they had no idea that that was the case, and so they wanted me to put a down payment down. I had to get on the phone and then I was on hold for a while. That was a big deal because I work from home and I had some important things going on at work and that took me away from what I needed to do. But it was resolved after a while and there were no problems with the installation. I like the job that they did especially the guy that installed my blinds. He looked at another blind just because I asked as I was having some problems with it. He was willing to do that during the time and that helped me out a lot. Just from that, I would recommend even the blinds to other people.

Empire Today replaced the carpet in my living room, dining room and master bedroom. Less than a year and a half later, the carpet was loose and bunching up. It was not installed properly, according to other carpet professionals. Empire scheduled a (fairly expensive) power stretching to resolve the problem. They have canceled at least four times, once without even a phone call. When I try to call them, no one answers, and no one responds to my messages. We moved our furniture out of the rooms in anticipation of the carpet repair, and have lived with this mess for over a month, while Empire bails out on appointment after appointment. Tried calling again today several times, and left messages, but I'm not expecting a call back. They don't really seem to care about the gigantic mess they've left us with. I'll have to hire some actual carpet professionals to come fix my carpet since Empire won't do it.

Empire Today is who you need to get your floor done because they’re good, professional and fast. I gave the crew water when I asked them if they wanted it. I went down and stayed at the top of the steps where they did their work. We talked. They were friendly. Everybody loves the new flooring.

Empire Today installed a carpet and the quality was very good.

I had carpet in my dining room and hallway installed. However, my carpet is still messed up. It’s supposed to have been installed on August the 14th. Got a call saying that the person called off sick, so they wouldn't install it. Then they came to my house on Monday to install it. I called back and told Empire Today not to do Monday through Friday because I work, to reschedule on the 21st. But they still came to my house to install it. My mom is 82 years old. So I told her to tell them that they couldn’t install it and to not let them in because I didn't want anybody in there with her. They came out Saturday. I got a call at 4:00 that they would be there soon. There were three young gentlemen. They installed the carpet. When they left, everything looked okay. But the more we walked down the hall, the more it started bubbling. So I have waves in my hallway.

My father had carpet put in with Empire Today and I saw the outcome of it. I gave them a chance because it was something that I wanted. Once the sales rep came out, he was very professional and patient with what I wanted here and with helping me with the colors and everything that I needed to get things done. The floors were good but the inconvenience was terrible.

I had Empire Today do a sitting area in our dining room that needed carpeting. Scheduling was fine except we were supposed to have it on a Tuesday. They called Monday at 4:45 and said they couldn't make it the next day. I tried to get in touch with customer service. I got nothing that day and the next day. On the third day, I finally got a head of the customer service and got his direct number. It had been rescheduled for Saturday. I had cleared my schedule from the week before, so I was not happy at that time.

I had three different companies come out to give me estimates, and they were all in the same price range, but the samples that were brought in from Empire seemed like a little bit higher grade of carpet. I thought it was weird, though, that when the installers came, I had to pay first, but they didn't have a way to just swipe my credit card. They had to call it in, and they were on hold with their own company for about 40 minutes. They couldn't start till the job was paid for, too, so they were just standing around on hold. In today's world, I thought that was kind of ridiculous. But other than that, they did really great work. Once they got the okie doke to move forward, they really worked. I was amazed how quickly they were done. I watched them. They didn't cut any corners.

Do not do business with EMPIRE FLOORING! Shane the salesperson is a liar. He completely ignored all of my calls after I paid the deposit. They sent 2 different groups of installers to my home. The first group left after simply saying that the job was too hard and they did not want to do the work. After finally contacting the install supervisor, I was scheduled for another install date. The installers arrived today and provided multiple excuses as to why they could not do the work. They stated the contract was not filled out correctly and it may cost more if they mess up my sub flooring. I provided a copy of my invoice stating the exact opposite of what he said. He then instructed me to contact my salesperson to have an updated quote. The office is not opened on Saturday, so I am without flooring again. Salesperson has not responded to any of my messages or calls. They will not give me the supervisor's contact information. Very unprofessional.

Initially, I sent Empire Today a picture of hardwood that I had in my dining room and they brought in a sample that was similar to that. The rooms were based on the level so I wanted everything downstairs to be the same. The installers did a great job. Me and my wife are happy that the floors are uniformed now.

The guy who came to work on my carpet from Empire Today showed up late without any word. But other than that, everything went smooth. The carpet still looks good. They gave me a price that I was expecting.

Empire Today did some work for us before in the house. I recently had them install the flooring in our two bedrooms. We had carpet at first, but we had it removed and they put down Leisure laminated floor. They placed that down to match what we have. Quality was great. Everything was great. The gentlemen who came for the installation did excellent. They were very professional, respectful and they didn’t stop working until everything was completed. Empire did a good job overall.

The installers spent a lot of time leveling the floor, which was nice to see. But I had a dead plant after they left and none of them would admit that they did it. Other than that, it was a good experience overall. They did a good job and they know what they're doing. I had vinyl plank flooring installed and it's easy to clean and more waterproof than laminate.

I'm satisfied with the carpeting and it was good communication with their rep. He wanted to come and look at the flooring before he signed off on everything and he was very pleasant.

Empire had a 50% off on flooring. The sales guy who came out showed me some material and explained everything to me. I got approved for a Wells Fargo card, and I sent an appointment two weeks later. I was very pleased with the contractors that came out. They came out early morning, and installed my wood laminate floor. I'm pleased with the flooring, too.

We've got living room carpet from Empire Today, and we love it. The guys who came for the installation don't speak English, and they didn't know we were on the 12-month plan. They were trying to collect money so we had to have our salesman call them and explain all that to them. So, by the time they got around, it was like two hours later. They called and said they'd be here in 10 minutes. Two hours later, they were here but these guys are good at what they do. There was just a misunderstanding.

We did carpeting in our living room and the installation was very good. The installers were very efficient and quick. Also, we're very happy and very satisfied with the new flooring. I would encourage others to use Empire.

Empire was cheaper compared to the other brands. Right now, we love the carpet that we chose with Empire. It’s soft. I like the color, too. The installation went well. The guys were fast. They got here at 10:00, and they were done at around 8:00. The only thing is the sales guy didn't put on the paperwork the removal of the wood floors in the master. So, the installers were surprised about that, but they still did it. I felt bad that they weren't given a heads up for that. I spoke with the sales guy over and over about the removal. Overall, Empire is reliable and they had a quick turnaround for a response. I called to get an estimate. I got an appointment within a week and was scheduled within less than a month to have the installation done.

Customer service and the quality of the carpet are great.

Updated on 04/23/2022: This is and update to my previous review of this company and problems with the kitchen flooring that they installed in August of 2020. Within 6 months of installation I had problems with several areas that had to be replaced. It took weeks to get them out to do so under warranty. Five Months later some of the same area that they replaced had to be repaired again and it took them 3 months to come out. The installer replace about 20 square feet of flooring with with flooring that was the same color but with a duller finish. I didn't notice the difference until after the installation was complete and when I called to report the problem I had to leave a message and my call was never returned.

I had Empire Today install luxury vinyl plank on concrete in a bathroom/closet area in the basement. The installation is ok, but in all honesty, a DIYer could do just as well, if not better. I was also going to have quarter-round baseboard put in the closet, I figured it's just a closet, but the installer didn't want to, said it wouldn't work well with the product being installed. He said they are allowed to install with up to a half-inch gap between the vinyl planks and the wall. Good to find this out the day of the install! Why offer it to me if it's not going to work!

We had a carpet put in and the team was pleasant. The installation was done very quickly and we're happy. We like the new carpet a lot. It’s very smooth.

I went with Empire because I happened to see an advertisement on TV when I was in the middle with Lowe’s. They took a long time for them to come and look at the floor and then give me an estimate. By the time they gave me the estimate, which was nothing like in my head I thought it would be, I called Empire. It was one of those things where I said, “Okay. I need to do something else.” I had a time frame to do it. I had already waited for a few weeks, so I had to get it done. And their salesperson was able to put it together. The customer service was fast.

The sales rep showed up a little bit early, so we had to kind of juggle to get here because my husband and I were both finishing up work. But he had the exact carpet I wanted and the installation was great. I was very surprised. It was two little guys about the size of my 20-year-old, and they had it done in a few hours. I love the quality of the carpet. It's soft. It's like a marbley-mixture color and it looks so nice. We're going to get that same carpet next year for our whole downstairs.

I'd seen other companies that I thought I might go with. But they were hiring contractors to install the flooring so I decided to go with Empire ‘cause it was all in one. The installers came out on a Monday and were finished by Thursday. They were here on time in the morning and worked until late afternoon. They cleaned up after themselves and everything was cleaned up at the end of each day. I was impressed with that. The laminate flooring is very easy to clean.

I initially set things up for the sales call for my mom in Toledo and I made arrangements to meet down there. I live in Detroit and we went with Empire, so somebody will come out and make it easy. The sale went good. We signed, paid, then scheduled for three weeks out. When I didn't hear from them by Thursday for the next day install, I got ahold of somebody. I got through on the phone system then somebody finally called me back and explained that the rep wrote my phone number down wrong. Missed a digit.

Empire gave me a small amount of refund for a little issue a few months ago. All in all, everything was good. I liked the sales rep, and the installers were very nice and efficient, but not very communicative.

We had carpet installed in two bedrooms and a walk-in closet, and it's good quality. The rep we dealt with was good as well, but the installer was abrasive.

Everything was perfect. We made our decisions quickly, and the technicians were great. They were in and out in no time, did a good job, and finished everything up. The flooring turned out fine, and we're very happy with it.

We had a nice light gray vinyl flooring installed for an apartment I was managing. I started out with Home Depot and they gave me a quotation on the whole business, which included removing the old floor. Underneath the old floor was rippling in the cement, and they said that they couldn't do the installation of the material that they had bid on, on that type of floor, without having the whole floor renovated. I told them, “You're not able to fulfill your contract, so I want a refund,” which they gave me. I then sought out Empire Today. It was a nice presentation and the lady that came out was also very knowledgeable.

Empire's salesman was the best. He was knowledgeable and very personable. He brought the right sample, measured and did a fantastic job. He was in and out with a closed sale within 20 minutes. The installers then came in, moved the couch and installed the carpet. They came right to the baseboard, and they were quick. They made sure everything was okay before they left, then they were gone. I like the carpet, but I wish they would have gone a bit farther on one doorway. The carpet is under the basement door, and I didn't notice that they didn't go all the way to the piece of metal. Now, when you go down to the basement, there's a 2” gap of hardwood between the carpet and the piece of metal that is the first stair. All in all though, it's fine. I wasn't in the room to see the final and I take responsibility for not inspecting it.

Empire replaced my carpet twice in my other house and then the bottom floor and then did the top floor. When we had a problem where we had some sort of special carpet that if something happened to it, they will replace it, and they replaced it and also replaced the adjoining room so it matched. When we had our carpets replaced on July 1st, the installers broke our desk. I called customer service and talked to them that day. Two weeks later, I called them. They finally called me back about two weeks ago and the girl said, “Hey, I'm sorry it took me so long. I'm new.” She asked if I could send her pictures or a video. So I sent her a video that day. We also sent it a week later. But we have received nothing.

We had a good experience with Empire Today. Everything went great. The price and the available dates to do the install helped. It was an earlier date. The sales rep that we dealt with was great. He was very knowledgeable and patient. He was friendly too. The installers were great as well. They were very efficient. They looked good in timely fashion and they cleaned up. We got a vinyl product, like a wood floor style. But it threw me a little bit when I was signing off on the terms of the financing with the installers. I wasn’t expecting to do that. If I had a question about that, I don't really think the installer would have been able to really clarify anything. So to me that should have been done ahead of time. Empire could have explained that a little more clearly because they gave me an option to do two different kinds of financing. But it ended up being a non-issue.

I went to Lowe's and I was waiting for all the information. They were taking forever to get back to me, and I really needed to get new carpeting. I moved in and it was gross. With Empire Today, I got the carpet quickly. The cost is a little high, but I love the sales guy. He was great, and I was hoping to hear back from him. I have some concerns about my carpet. In my bedroom, I can see the definite distinction. It's got a grain to it, so it looks like the installers may have flipped it and didn't lay it all the same direction. It also looks like it's coming up on my stairway. I haven't really looked at it, but I can see it when I come up the stairs in my basement and it looks a little sloppy. I'm gonna call and tell Empire, but I'm slammed at work, and I haven't had time to look it up. In the grand scheme of things, with all the things going on in the world, it doesn’t seem to be that important. It’s just carpeting.

Empire offers better quality. I had carpet installed and it was quick.

The installers were all wonderful. They installed the flooring all in one day. So that was great. But I paid for a haul-off and they dropped some of the debris. They filled my neighbor's trash cans up, and then left a bunch of rugs and debris on her lawn. If they didn't leave all that stuff, I would’ve been a happy camper. I've been trying to get ahold of them to refund my money. I've been talking to the guy that sold the flooring to me, and he's moved it forward. I've also talked to a lady on the phone and she said she was going to tell corporate. But nobody has reached out to me.

I had ceramic tile put in our bathrooms, and then we had the flooring installed that looks like wood. The sales rep was great. He was very patient with us. The installers showed up Saturday. They said they would be there about 7 to 8:00. But they didn't show up till after 9:00 and it took them all day to move furniture, pull the carpet up, and do the two bathrooms. They had to come back Sunday and they didn't get through until almost 6 that night, which we had plans that we were supposed to do and we couldn't do because they had to come back. My wife was very adamant. But we love our bathroom floors and our room floors.

Everybody was great from the customer service rep that came initially to the installers. There were no issues at all. Everyone was very nice, polite, and professional. We had Berber carpeting installed in two of our bedrooms, and I like that the carpet is not plush. That's what I was looking for, and it looks very simple but elegant. I love it.

My daughters used Empire, and they were pleased with it. When I had carpet installed, I was surprised. The cost was fine and the quality. I'm very happy with the carpet. It was a good choice.

I purchased what I wanted. Empire Today had it. They did the entryway to my front door, kitchen, and bathroom. It's all vinyl planking. The reason that I installed it is I was gonna sell my house. For the estimate, the rep came right over, it was quick. And it was only two weeks out, which I thought was good. I was happy with that part of it. And the entryway and the kitchen were done good. But they did a rotten job on the bathroom. You feel it when you walk. It pushes down and it's uneven.

I've used Empire a couple of times now, and I've been really happy with the service, the quality and the price. This time, I had a carpet install in two bedrooms, and installation was great. They did a good job. I like my new flooring a lot and I was happy with everybody I worked with. All in all, I had a really good experience, so I'll use them again.

I had vinyl planking floor installed on my entire first floor and it went great. The rep was very cordial, informative and helpful with our decision. The installers ended up coming back a second day because they noticed that some of the flooring wasn't a good quality, so they had to get some more. It was done within two hours. They cleaned up after themselves, put the furniture back, so I appreciate what they did. I love the new flooring. A little change for the house, but that's good. It was a good experience and very affordable for us.

We ordered flooring from Empire on April the 1st. We were told it would be in and when our install date would be. My husband and I took the week off and we loaded up our rooms. We got multiple rooms done so everything ended in a closet. A day and a half prior to the installation, a lady called and said the crew was not coming that day. The product we ordered didn't come in. When asked when it would be there, the lady didn't know but someone would be in touch with me. I constantly contacted the scheduling agent and she said kept saying she didn't know when the flooring would be coming.

I’ve had Empire three times and they've been great every time. Several years ago, I had hardwood put down, and in another few years, I had one room installed with carpet. This past March, my house flooded when Texas had the big freeze. So they redid my whole floors. They were wonderful. They know what they're doing. Empire sends a team of four people and they all know what parts they have to do. They're efficient and very professional. They did my entire house in a day. I had vinyl plank flooring installed in the whole house, except for one room. It’s kind of a barn look. It’s very popular right now. It’s waterproof and it doesn’t scuff. I love it. Since I’ve had my whole house redone, I’ve had a bunch of teams in here, and Empire is the best. You can't beat them. Empire did a great job because I got a great group. Every time I’ve had them, the crews have been superior.

We had Empire install the whole house with carpet. I like it. It looks really good. The house looks new. Everything went well.

I had wood laminate in the kitchen and in the bathroom. Then, I had carpet in two rooms. The installers were really good. They were quick, efficient, courteous and clean. They did everything that I expected them to do and I was very pleased. However, they were supposed to come on July 5th. They called me on Friday before that. That was a Monday and said that the carpet was not in, and it would be Tuesday before they got that in. But in the meantime, I had moved all the stuff off of everything. They came Monday and did the laminate. But they didn't come back until Friday with the carpet. So, I had all that mess all over my house all week. But that was the only thing that I had a problem with. If I had more flooring to do, I would go back to Empire and I would recommend them.

Once you arrange your installation, the day they show up, you must pay the balance of the cost, in full or they will not install. Then, when the project is done, if you have any problems with it, they CANNOT BE REACHED either by phone (endless wait times) or live CHAT, which is NEVER available - they are totally MIA. I feel abandoned totally by them for their substandard product, total lack of customer service and being overpriced, despite misleading (actually lying) to me about the product I bought being on sale. Avoid using this company at all costs. You are better off leaving your flooring the way it is than using them, plus there are many better alternate choices.

The sales rep did a good job. She knew all about the product. They started the installation on a Thursday afternoon and finished Friday morning. They were good.

I got a quality rug at a super-excellent deal. I checked out a couple of the other places and they could not compete. They could sell me carpet for less expensive but wouldn't even come close to the quality of what I put in. Also, the customer service was great and they worked out the issues with scheduling and the weather. I am 1,000% pleased with Empire. I don't think I would ever go anywhere else for carpet and stuff.

I didn't have a real good experience at all with Empire. It was a headache. When I got my call to say that it was going to be installed, they couldn't tell me what time that they were going to come. So, I thought that was strange. I understand you get a window, but they didn't even give me that. But no big deal because it was 8 o'clock in the morning when I got the call. I was thinking around a couple of hours, they’d put me in a window. To the point that it was 3 o'clock and I never got a call. It was getting late. I called the number that was on there. They had to try to find whoever is supposed to give me a window to do it. They told me that it'd be at 3:30, which was 3:30 when I was talking to somebody. So, I went along with that. Came 5 o'clock, no one ever called.

The sales rep came to our house and was able to give us a quote and put the order. His spiel was good and his information was great. He pointed out some things and said, "You're selling the house. I recommend this kind of carpet.” We appreciated that because sometimes, when you're in the midst of selling, you don't know. But in the midst of the order, he did not put the full order. We ended up waiting. I got a call, and they said that the only order that we had was a little bit of a tile that we put in. It was just the entrance of our door. When we called, they said that he never put the carpeting order.

When the sales rep came out, he did a good job of explaining the different processes. I could purchase flooring going through the bank and then pay for it without any interest if I pay it off. I had carpet in the master bedroom, master closet, living room, and dining room installed. Then I had scheduled for the tile. However, two days before the tile guy was due to come, I received a call from Empire saying that they didn't have a tile guy so that was canceled.

Everything was perfect with working with Empire. It was good up until the very end. I was very pleased with the work.

I am very pleased with Empire Today. They were very thorough, clear and respectful. If I had any doubts about whether I was gonna buy with them, the sales rep helped me realize and understand that they were the best qualities that I can get. They were professional along with me and everything worked out well with me. They were on time and sterile. I have an older mother living in my home and they were so nice to her. They came twice, and I could go and run my errands. I left them there with my elderly mother. That's how much I trusted them. They were everything that I needed. They had everything they needed to do the job. They went right in and put the flooring together in a timely manner. I got the deal of a lifetime and I love my floors. It brightened up my whole house. I just had two visits from some relatives and they loved it. Somebody also walked in my house the other day and told me how beautiful it was.

I had carpet installed in the bedrooms and the hallway. The rep was very good and the installation went well. There was a couple of confusion on things though. The installers told me that they would be out first thing in the morning but nobody came. So, I called the salesperson. I didn't get through to him right away so I called Empire themselves and they said that they were on another job and they would be there after. I waited and waited for a while and I finally got ahold of the salesman. He texted me and said he would check but he couldn't get through to anybody so I called again. The sales person said the installers were stuck on the job. They would have to reschedule. We went back and forth for a little while and finally, somebody ended up showing up late in the day. They were there until 9:00 o'clock at night but they finished.

We needed our stairways done and someone came out quickly. The rep measured and showed us samples and contracted to have it done. Then trouble started after that. It was supposed to be installed the following week on a Tuesday and we got a call the day before that they were going to be here at 8 am. Then, we got a text that morning that the carpet was out and was picked up but someone had another job before ours and they would be out later. Meanwhile, no one came all day long. I called and the rep kept telling me different stories. Finally, I was told the carpet never made it and they would do it the next day. The next day came and it was the same thing. I finally called, pleading that I sat home and missed work for two days, and they've got to put this carpet in. They promised me. It was finally installed and I think the carpet was in the whole time but they didn't have their act together to get it installed in the timeframe that was promised.

I decided to give Empire 2 stars because the sales rep was AWESOME as was 1 of our installers. So, we started the project on July 5th with the goal of completing 3 areas of our home with 2 different materials (wood and ceramic). We started with the wood and initially it was going well and then 2 days in, the contractors are running behind because of not enough workers and overbooking. Initially not a big deal because the sales rep advised us of the shortage in workers due to the pandemic.

I used Empire once before to install carpet in my master closet. Small, easy job. They did well, so when we moved I hired them to replace all the upstairs carpets in our new home. They came as scheduled the first time. Installers worked all day and didn't leave until almost 11 pm. I noted on the paperwork that the seams were all visible and that they would need to be fixed.

We got approved for financing and we got all that worked out when the guy that gave us our estimate came here. He held his little tablet out and I told him what day would have worked best for the installation. I saw him mark the day for us to get the flooring put in. Come to find out, it was the day of, and I called the scheduling department to find out what time that day they were coming because it was getting to be about noon. The rep got my name and said, "I don't see you guys on the schedule for today." Both my mother and I took off work that day for them to come do the floor. She apologized but they could tell we were upset so they ended up putting us in for that next day.

Empire had a good special and I had them install carpet. The sales rep was okay but he needs to talk less about politics. The installers were awesome and the carpet is very nice. After covering the whole area, it was a lot lighter than we anticipated, but too late. But it's beautiful.

Empire Today did work at my property and I was very satisfied. It was very good. The installers were very nice and well as the people who came out here to talk to us and gave us a good estimate. The quality of the work was great so, we were very pleased.

The guy who came in the beginning was awesome to have carpet samples. He was knowledgeable and I was able to find what I liked. They tried to put me off for my installation though when I had moved everything out of my house. I had taken off work and they said that they needed to reschedule. I said, "Hey. No, you're not." And then, they had to do it for me. I was a little disappointed by that but they did make it right and got somebody out.

We knew exactly what we wanted so the rep from Empire brought in some samples. Once we noticed he had what we wanted, we didn’t even look further. We were doing the wood vinyl laminate, the wood plank laminate and the carpet. We had a timeframe in mind because we were remodeling our house and that was the last step. So, we had six weeks out as the timeframe for installation and because it was so far out, there was no issue with it.

Years ago, we had some water damage and Empire Today was who we went with. When I decided to put down another floor in the kitchen, I said, “Well, I'll just go with Empire.” But they had different salesman and different workers than what we had had several years before which I had a bad experience with Empire. Before my husband passed away, he tried to get Empire to come out and replace the floor because it came up. It cost 2,500 to put the floor down. I didn't care for the people they sent. Empire has a habit of hiring people who cannot speak English. I didn't know if they could read English or not.

I've used Empire numerous times and in the past, I used carpets most of the time. This time, I used flooring. I did one room in March and we had no problems at all. This July, we di another room and there wasn’t any problem with Empire or any of their workers or the installation but there was a delay in the flooring and I had to wait a long time to get it. They kept making a date and said they were gonna come in two weeks and that they were gonna get another shipment. The shipments never came in and when I switched to a different flooring just to get it, that was out too. So I wound up picking a third flooring. So, it wasn't their fault. Empire didn’t get their delivery so they couldn’t deliver to me. That was a fiasco but we’re all done now and it has all been taken care of. It just happened at the time because of the economy now and everything is crazy. I was in the middle of it. But other than that, I would use Empire and recommend them again.

In AZ we purchased glue down flooring that should lay flat, even and smooth. Installed in January. Ever since install we have been calling to have boards fixed due to repetitive boards coming back up. We are told the installers are not installing properly. The installers says this is just what we will have with this floor. We paid a lot of money to have this ongoing issue. Customer service is horrible. They hang up on you. Managers do not call you back, no follow up. Rarely pick up their phone and make false promises of correction and excuses for the issue.

The sales rep was good and our flooring and installation happened quickly. Unfortunately, the installers laid the vinyl over the hole by my gas fireplace where you insert the key to turn on the gas for the fireplace. We contacted Empire Customer Service right away. I was even told by one rep that at least it is warm weather and I don’t need to use the fireplace right now. After 2 months of phone calls to Customer Service and a threat to file a complaint with the State Attorney General Consumer Protection, an installer called at 7:00 pm to say he was on his way to make the repair. Because we know generally where the hole was, the installer tried to drill thru the vinyl to find it. Unfortunately, that didn’t work. Therefore, he had to pull up that piece of flooring and attempt to install a new piece with the hole for the fireplace.

We had decided to go with Empire flooring as they had a great price and could get the floors done quickly. The product that we received was not the one that was ordered. The samples are not true samples and they have different names for the flooring. We had a delay of one week with floors torn out and furniture in the garage and living room. We cancelled the carpet part of our order because of the issues that we were having getting the flooring put in. We have now been told that we cannot get a refund for the carpet order because it was not within the time frame after being told by the sales rep that we could get it. The way that they do their pricing sheets is deceiving. DO NOT USE EMPIRE.

Empire made it nice and easy with their rep coming to me. The techs have been out a couple of times for carpeting in my bedrooms and living room. They did a very good job and cleaned up after. I did some comparisons and this was a bit more expensive carpeting but I was fine with paying a little extra for a little bit better quality carpet than what I had looked at before.

We always had Empire and they've always done a good job. I had rugs put in previously and was happy with them. Now, I was getting floors and I'm happy with my floors. I like the quality. Everybody was good and tried to help me. The representative went over and above and the installers were just fantastic. They didn't stop. They just kept going. Made sure it's done. I was really impressed with the service. They were very nice people.

I rented a with acrylic covered cement floors. I don’t like the floors and decided to carpet the living room. I knew I do this using “taped carpeting.” I contacted Empire Carpeting and they had a Jeff **; a Sales Representative contact me right away. Jeff and I spoke about the colors I wanted to view, the fact is I was renting and the carpet had to be “taped carpeting.” Jeff assured me this was no problem and we schedule an appointment for him to come over the following day.

So I normally don’t do this but I’m beyond annoyed at this point. Anyone in the NoVa area who’s looking for carpeting avoid Empire Today! They’re more than happy to take your money but they don’t finish the job. And when you call to find out what’s going on, they give you the run around and tell you to stop calling and laugh at you. And now they won’t answer when I call. We have made every effort to contact customer service to get this resolved, the last time we spoke with someone we were told to just wait and stop calling. Now when I call I get no response. They have scheduled now three times to come and install the runners; however, two times they were no shows and the third the installers came in to say they needed to take measurements even though a. this was already done and b. their manager called to confirm they would definitely be installing them today.

We had Berber floor installed by Empire Today and everything was great.

Empire did my carpet a couple of years ago. After seeing the commercial, I was, “Let me call and give it a try with my flooring this time.” I liked the samples that they gave. The flooring looks so real. When I tell people who did my floor, they really think that it’s real wood. It’s good quality. I'm thinking about having them do my stairs too.

We used Empire two years ago. We had carpet installed downstairs and I wanted to have the same carpet upstairs. They had the same stuff. Installation didn't take long at all. Because we had to move furniture and stuff, they did it in two days. The people who did it were very professional and communicative. There was a little bit of a goof, but they came right back out and fixed it. The individual who was responsible for the transition strip didn't know how to secure one to a concrete floor. He tried his best but it didn't work. So, they had to come out and do it. I was satisfied with the job they did.

The salesperson of Empire was really good. The person that came into our house was good and the pricing was competitive. So far, I'm okay with the quality of the carpet. I'm just a little bit disappointed. Right by the edges of the carpet, right by the doorways, the lining or the liner that's underlying, kind of stopped it a bit short. So sometimes, when you walk by the doors, you feel nails through the carpet. Other than that, they were perfect. The team that came in and did the installation was great too. They did an awesome job.

My wife and I wanted to redo two rooms in our outside unit, so we call a few companies. The sale rep from Empire came out and he showed us some samples. My wife and I saw some we like, and we book the job. He gave all the instruction we needed. We needed to pay a down payment and the rest would be COD. We scheduled the job for July the 9th. The guys came on the schedule day and time. We paid all money due.

The rep of Empire was good. Installation went well. Those guys came in. They quickly removed the carpet. They neatly pulled it out, and then took the stuff out. They cleaned the floor and then started installing new laminated wood. They properly continued it and were done. Then, cleaned it out afterward. They did a good job. I'm satisfied. I've already recommended my friends.

We liked Empire Today's half off purchase deal that was going on. I love our new flooring. Once we got the right crew out here, the installation was good. The first crew that came out to do the tilework did not speak English. They were not doing what the consultant told us they were going to do, and they walked off the job. But the next crew was wonderful.

Sales contract is not itemized which is problematic when you’re quoted for a bunch of plywood to level your floor and it’s not used to level the floor. The contract has clauses that it does not matter what your verbal agreement is the salesman is not required to tell you the truth. And when it comes time to refund or not refund money instead of explaining the situation the salesman decides his job is done and ignores you. The installer was great and quick. Just wouldn’t give them another penny because the paper pushers seem less than honest

Everything was good with Empire. The sales rep was good and very relaxed too. I don't like being oversold. He was a nice guy. I like the product and the installation was good. The only thing I wish that we could have installed when we were doing the installation was those metal strips between the tile and the carpet itself. But besides that, everything else was fine. The installers were good guys. The quality is good. But it's a little bit more expensive compared to the competitors. But then, it's one of those things where I didn't want to wait around and I wanted something for sure. So that was why I paid a little bit more.

Empire Today was more visible with the advertising. The price was very good, too. Then, the guy who came to the house was very professional. Everybody was excellent across the board. The work was completed correctly and on time, so I'm satisfied.

So far, our experience with Empire was positive. They did well on the upfront sale. However, when I had a question about the installation, that was a little bit more of a challenge, and that took them over a week to get back to me. I had Kim, the representative from Empire, come over. She and I had to make several smaller adjustments to the plan. She was very accommodating to that. Then we went ahead and had the installers come in. They did a good job of demonstrating that they were very competent at what they were doing.

Empire Today had done work for us previously, and we looked them up again for my daughter's carpet in her bedroom. The installation went really well. They came in, cleared out and cleaned up. They had us inspect the carpet before they laid it to make sure it was what we were expecting. It was a nice, smooth and easy process.

I've used Empire multiple times and it was fine. They showed up on time and adhered to their schedule, which for somebody who was busy, it was helpful.

Empire Today is a good company to go with. We had them install carpeting in our living room and hallway, and it went fine. The only thing is they didn't have enough carpeting to finish the job. They had to come back. In a couple of days, they came back and finished it. They did a good job.

I had hardwood flooring installed and I like the quality. The installers did a real good job.

The sales rep of Empire was perfect. He was excellent. I was impressed with his comfortability in explaining the information about the process and the product itself. He was very knowledgeable. The installation crew was great as well. They came in, explained what they were going to do, kept me informed along the process and did it very rapidly and clean.

I had been negotiating with Empire for a month and finally got the price I wanted for the items discussed. This included a product called LUAN to level out the floors (a hard board of some type) so I signed the contract on Friday late afternoon. The sales rep said he would send me the amendment for the Luan. What I received was an amendment for carpeting which took the price back up to their original quote and NO LUAN. They claimed they cannot add the luan to the quote but that they will honor the deal - we all know if it's not in writing it won't happen and I have no recourse.

I wasn’t very happy with the gentleman from Empire Today who came out. He brought two pad samples and he said he was gonna stop by in a week or two to give us more options. He had some gray tones, but I told him I wanted to see other samples to see what other grays he had. He never even called me, or followed up. We pushed it a few months back because we wanted the summer to kind of go through the carpet still and have it closer to fall. We did it about three months later. Even then, we would ask him, “Are you gonna bring by samples?” It was a customer service lady that just says, “Go online.” But I wanted to feel, touch and see the actual color.

I had tile flooring done in my kitchen. Then I had my carpets in my living room and computer room done too. It was great. The installers called and they gave me enough time. They didn’t call five minutes before they got there, they gave me at least an hour, which was great. They were really detailed. I was really impressed with the detail around the baseboard. They took their time and really made sure it was perfect. They cleaned up after themselves and were respectful of other parts of my house. They were very wonderful. I like how the flooring blends with the house. I really like it when we walk inside my front door, the carpet blends with the vinyl flooring. Plus the carpet going up the steps was pretty good quality. I recommend Empire for sure.

I have now scheduled my flooring installation for the 3rd time. Notice that the previous installations couldn’t be completed was non-existent, so I have also 100% prepared for the installation every time, using a week of my paid vacation total. The first installation did not happen because the product did not come in. I was notified the morning of the installation. My salesperson told me I was set for a date 4 weeks out when the flooring would be in. He did not ever schedule the installation so I again used paid time off from work (because someone has to be there for installation) for no reason.

Worst customer service ever. We have been waiting well over 2 weeks to hear back from the Chicago offices manager. The salesperson sold us a warranty that was not correct and then told us to lie about what happened because he was caught. Also you are overpriced. Don’t waste your time with Empire.

We had 2 consultations with the sales rep, explained that we wanted to replace our one room of carpet with hardwood floors to the existing hardwood flooring, advised this wasn't an issue, installers that came out spoke very little English and understood even less, they put in a transition piece which we clearly did not want, and the transition piece is 2 different colors, the installers majorly scratched up the floor and covered it with a ottoman, I dealt with Latasha via email whom informed me that I was clearly informed that this was not possible, which I was not.

I purchased my flooring about 3 years ago. They told me it was water proof and scratch proof with a lifetime warranty. About a year ago it started to warp, buckle and scratch from my kitchen to my dining room. Plus it's separating in other areas. They made me pay for an inspection, now they say they won't fix it unless I pay for it. I live alone and work 70 hours a week..I'm never at my house to cause the damage the lady said was my fault, even though she couldn't name the reason. The inspector supposedly said it was site related. Don't do business with this company. They lie to you.

In May 2021, I purchased carpet for our stairs from Empire Today for ~$1,000. They came, measured, and cut the carpet, and required me to pay the balance of my contract in full - and then never returned with the carpet. I have tried for the past few weeks to contact them. I am rarely able to reach a human being, and the few times I have, I have been PROMISED a call back within 24 hours on the status of my carpet. They have promised that a few times on different occasions over the past weeks, and I am never called back. While the sales representative was very good, the corporate and local offices have shown zero interest in providing my carpet. As soon as they collected the money from me, it became impossible to reach them. We eventually requested a refund, which they have not given us.

My mother is elderly and Empire came out and did everything. She didn't have to go out, they brought all the samples everything to her. The initial install was scheduled on a Saturday but they called and said that they didn't have the materials, so they rescheduled it to the next Saturday. A man came to the house to install this carpet and my mother has a larger bedroom and older furniture, which is heavy. He was not gonna be able to do it by himself. He called someone and they came back and did it that Monday, which meant I had to take off work. But they did a good job and my mother loves the carpet.

The workers that came were very respectful of my home during the pandemic. They came in, they wore their mask, and they were very respectful of the environment where they were working. Everything was to my and my wife's liking.

I’m blind and the salesperson did really well in helping me pick out carpet. I can see a little itty-bitty bit, so that helped some as well. When the installers came, they were good, too. But they broke my closet door and tried to cover it up by leaving that side of the closet door open but closing the other side, thinking I couldn’t see the carpet and the closet. And I didn't notice because I had moved everything in my condo. But when I went to put stuff back the next day, I discovered that the closet door was broken. They sent someone to fix it and he was an almost non-English speaking person who happened to be the father of one of the installers. He came in and spent some time with it. I tried to get him to go away because we were not communicating well, but he told me he fixed it. So I went in and I touched the door and he had closed it, but he had not fixed it. I told him that it was still broken.

The salesman never left me with a means of contacting him. The company would not do for me either. Installer gave me the wrong material to begin with and just "appeared" four hours before the scheduled appointment. Did not have the correct materials to finish the edges of the installed flooring. Said it would have to be ordered. One week later I called because I was not rescheduled. They set an appointment for me but did not show up as scheduled and with no cancellation. I kept calling with no response. Finally got a person to help me by indicating I wanted a new installation. Otherwise I doubt I would yet have my floor completed.

Horrible. They cancelled our installation at 9am on the morning of. I left three messages for installation and two messages for customer service and got no call back until the next day. I missed the call back so they left a message. I returned their call and left a message. Still waiting to speak to someone... Good service up until they make the sale. Once they have your money, they just don't care. Of particular note for terrible customer service are Viri and Cheyenne in the Los Angeles area office. I will definitely not use them again and strongly recommend that you don't either. Read the reviews and heed the warnings - I wish I had before going with them. Big mistake.

They were all professional and they worked hard. Empire is a little high price, but they did a good job.

I had the laminate flooring installed in the house. The color’s brown just like wood-looking flooring and Empire's reps said it's waterproof. There were two sets of people that came out for two different times. The first guys that came out did what they needed to do. Then I had another smaller bathroom to get done and that was the only time I ran into problems. The installers knew what they were doing and it was the rescheduling all the time that I had issues with. I had to blow four vacation days because I was waiting for people.

I got a rug from Empire Today and I had it installed in the living room. They came out and showed me different carpets then I picked the color that I wanted. Then, the installers were polite and kind. They did a great job and everything was done the way I felt that it was done. If I ever have to have it done again, I'd be calling them.

We ordered carpet and installation from Empire today. The day of installation, although the appointment was confirmed, no one showed up. After calling the sales person I was told there was a glitch, the carpet couldn't be picked up, and myself and 5 other customers were not getting their installation. My house was torn apart and installation was delayed 10 days. This was frustrating but not nearly as frustrating as the total and absolute lack of customer service. I was given a number to call to express my frustration. I called 25 times, finally got a call back. I voiced my complaint, was told a ticket had been created and I would hear back from someone. I never did.

I contracted Empire Today to install vinyl sheet flooring and carpet in several rooms of my home. The vinyl flooring was installed on June 17-18, 2021 and the installation is not to my satisfaction. First, I really like the color and pattern of the flooring. It was very different from what we had previously and the risk seemed like it was going to pay off.

I was directed to Empire by HomeAdvisor and I ended up getting rigid core vinyl plank from them, which I had installed in the family room and dining room. The sales rep and installer were very professional. I was doing some yard work when the installer came out and he got me before he did the third room because he didn't want to destroy the hardwood that was underneath the carpeting. I ended up just taking the staples out and leaving it as hardwood. The flooring looks very nice. Then, I tried to do the rigid core plank in the bathroom and that didn't go very well for me. So, I like that it was pretty easy to install, but I have a little bit more respect for the installer. All in all, everybody that I dealt with was knowledgeable and it was a good experience overall.

I had 2,000 square feet of carpet installed in two bedrooms, living room, and dining room. Everything went fine. during the installation which took about four hours. There was an accounting problem though. I was getting double-charged, but I was able to produce a credit card receipt showing that I made a down payment, so they took it off and just charged me correctly. But it was amateur event and it never should have happened.

COMPANY FIXED PROBLEM AFTER 13 CALLS...GOT A NEW CARPET...HAPPY.

Empire Today did everything they said they would do. Everything worked out great. The color is what we asked for and it's the type that we wanted. We were given samples when they were showing us what we were gonna get, and everything was what it was supposed to be. They did a very good job.

Customer service means nothing to this company. We spent $20,000 on hardwood floors. The workers made a huge mess and were very loud and goofed around the entire time. Both crews. Both days. Then they were supposed to come and lay carpet on some stairs and they cancelled us THREE times. Twice because they claimed to be overbooked and once because they claimed they had no padding. We asked numerous times to speak to a manager. Each time we were told we would receive a call back. NOT ONCE did anyone call back. This is the sorriest customer service EVER. I'm going to post reviews on Consumer Reports, social media and Yelp. DON'T USE EMPIRE/LUNA.

I scheduled an in home consultation for 6pm-8pm, I received a text message confirming the day of. I called to see if they were still coming and was told the sales person just got the order right when I called. I made the appointment on Thursday for Friday and got text messages and emails but he never got my order for a consultation?? I’m a new customer and I waited for almost 2 hours for someone who was never coming, awful!!!

Empire didn't have enough carpet to do the job so they had to come back. It inconvenienced us again, but everything's done now. It's just that the fact that they were short in carpeting was mind-blowing to me. It probably was just in the distribution center. I had to go up the chain of command, but they did take care of us. I felt that they could have handled it lower. They were only willing to give me $25 off for my inconvenience when they screwed up. They said they don't reimburse you for your loss time of work. But I told them that, “If you were competent at what you were doing, you would have had all the materials.”

1 year ago I purchased new flooring for my home. I had to have the company send out an inspector at the end of April. Floorboards were popping up in the kitchen, the foyer and the hall. They took pictures and I signed the inspection report. I was told someone would contact me within 1 week. I gave them 2 because of Covid but when nobody got back to me I called them. Every day. For a week. Eventually I managed to reach a human. My ticket was closed and said repairs complete. This was a complete fabrication. Not only were no repairs made but no installers ever came by my home to make any repairs.

Very disappointed in this customer service, and delay. I was original scheduled for June 3rd. My appointment was canceled on June the 2nd. At 7:30 p.m left message that I will receive return get call back on the 3rd to reschedule. Did not receive a call back. When I call Empire Today they told me I was already rescheduled for the 10th without anyone talking with me. June the 10th I was notified and canceled again and rescheduled June 15.

Awful. Awful. As title. Those non English speaking worker took my carpet away, and did not have enough inventory to finish the job. Three weeks later and was told twice they will come back but still a no show. NO one bother to call me even it's a no show.

Empire quoted me a really good price, and they could do it within the timeframe that I had. They already had everything in stock. I had carpeting done throughout my downstairs, up the steps and in the hallway and the one back bedroom. I had the same carpeting there. Then I contracted to have hardwood put in my foyer and my kitchen. I didn't end up having the floors installed, but they gave me my money back for that. So that went well. They said I had asbestos in my floor and they would not install anything until I had a remediation come in and do a certificate. I didn't have asbestos on my floor. I had another local dealership come in and take care of everything. So, it worked out. I would recommend Empire for carpeting.

My mom was telling me that Empire Today had a sale going on and it's 50-50. I decided to call and when their guy came out, it wasn't the 50-50. They need to stop that 'cause that ain't working. If I could have gotten their product for 50-50 it would have been great. But the flooring I received was better than what the 50-50 was and I like it. The installers did good work and worked fast.

Our experience with Empire Today was amazing from start to finish. We started the process by scheduling a consultation online and the appointment was set shortly after. I was incredibly impressed with the sales person Ryan C. who came to our home. I have found that through this process the sales reps for some companies aren't as knowledgeable as the installation techs. This was not the case with Ryan. You could tell Ryan was confident and knew what he was talking about. He was also not pushy at all - I didn't feel like he was just there to make a sell but to also ensure we were truly happy with what we received. He gave us the time to consider our options and really went above and beyond to make sure we understood what we were getting, how to care for it, etc.

Empire came out and gave me a quote a few years ago. I went back with them again and had carpet installed in the hallway and the bedroom. Empire is quick and I like that got the job done the same day. The work was good and it was what I wanted.

We had the linoleum tile floor and carpet done. The installers were fast. I was in some kind of awe in terms of tear down. They finished both projects in four hours. We were very pleased. It was very well done. The new padding is really nice. It was previously a very pet-stained carpet, so the new carpet smells really nice too. Now, the entryway is much more cleaner. The nicest part is that we extended the entryway about three feet so now I have room to take my shoes off without staining my carpet. Empire Today's response times are great. From calling to having the project finished was less than a week and a half. Also, the cost is competitive to everywhere else I looked at.

Updated on 06/25/2021: Fighting with these people for a month. Several no shows for scheduled visits. A room of carpet with no padding/glued down in a bedroom, they tore the carpet in one room after they laid it down, other rooms where carpet is cut short and not touching the walls even, bunching up in many places coming up in others. Wrong padding ordered and put down.

Empire did my mom's floor years ago. I liked what they did with her house. I then had them do my floor, too. I love it. The job was done very fast. The workers needed to be commended and get a bonus. They did a wonderful job. They also helped move the furniture.

Empire's sales rep was great and I really liked him. I got vinyl plank and carpet from them. The vinyl plank was installed in my little bathroom, my kitchen, and down on the stairs to my lower level. Then the carpet was installed in the main floor, family room area, and one of my bedrooms. One of the installer guys didn’t speak English and they would speak in the dialect or a language I didn’t understand. And sometimes, I found that a little insulting or a little rude because you don't know what they're saying and they could be talking about you. But they did an okay job as far as the flooring. They had to cut a little piece of wood that goes from the floor to the wall, so it makes it smooth-looking. And that is still shaky, but the carpet's fine.

I would use Empire Today again. I like the convenience. They were prompt and the work quality was high.

The gentleman that came to do the sales was a real nice guy. It seemed like Empire Today would be doing a good job, and I thought they did. But when they did the installation, damaged my daughter's TV. They were supposed to be here one day, and they weren’t. The product didn’t come in. It was a pain in the **. I had to take days off of work. By the time everything got said and done and I got the TV fixed, they were supposed to credit me back the two days I had to take off of work, which was over $600 I lost. But they didn’t. The customer service sucks.

I liked the reviews that I read about Empire and I went with them because of the availability of the materials. They were able to get them in pretty quickly. The sales rep was fantastic, too. He was very personable, knowledgeable, and listened to what we wanted. He offered up the right suggestions, and ended up working with us and putting together the right pricing as well. We had carpet put into two rooms and I'm very happy with it. I was really impressed with the installers, too. The guys really had it together. They moved some of the furniture that were a little heavier, but that wasn't really a big deal. When they put the carpet in, one of the tack strips had come up. But during their final inspection, they ended up pulling it back up and fixing it right, and replacing it before they left without me even having to ask them to. They did a really good job so we'll probably end up using them again once we get the master bedroom redone.

The rep showed me all the floor pieces, the plans and what I needed. He explained everything to me. He was pretty good. The installers were very quick and professional. They were in and out of here before I knew it. They picked up their trash. Everything was clean when they left. It was like they had never been here. I had the flooring installed in the living room, the dining room, the hall and the fitting room. It is beautiful.

The rep that I worked with was good. He gave us his input on what he thought was best. I wanted another little piece at the door, but it wasn't done. But I didn't verbalize it at the time, so I just assumed it was gonna be done. On one side of the other bedroom, it was done, but the other side wasn't.

Everything went great with my experience with Empire Today. I had two different carpets onto 3 bedrooms and a Florida room. The sales rep was great. She showed up and she answered every question I had. As soon as I asked, she already had the answer. She had samples of everything and was upfront and honest about like, “If you do this, I can get you a better deal on this than I can on this.” The installers also went above and beyond for me a couple of times.

We've used Empire Today three times. Once in our prior house, and then twice in this house that we're in now. And all three times were fine. The first time we got it, it was done in two days. And then the next time we got it, it was done in three days. So it was very quick turnaround time. Both teams that came to do the installation were very courteous.

The rep was very nice and answered all my questions. He was a very personable young man. He knew his job. He knew about the product and explained what they would do. He was very good. The installation crew was very nice and excellent. They put in the carpet in the living room and dining room. It was beautiful. It was what I expected from the sampling they gave. I was very pleased. They did a very excellent job. Everything went well.

The sales rep was very knowledgeable. She was very helpful in suggestions and concerns that we had. She arrived on time, and she first went over what we were looking for. She wanted to know what we were looking to do, and what we wanted everything to look like when it was done. The installers communicated on the way on what time they would be here. They measured everything to make sure they had enough carpet. Then they came in and helped moved stuff that wasn't moved and explained what they were going to be doing. They gave us an estimated time how long they will be doing the work. They were a good team. I was very satisfied with the quality of work that they did.

I worked with Empire Today in 2007. I was very impressed with the quality of the product and the way they did the work. Customer service was great in those days. So I took some quotations from other companies and I decided to go with Empire Today. However, I am so sorry I went with them because they have not even finished the work. Also, they did not give me the carpeting I chose. They gave me something else. And when I told them, they said, "Oh, okay, we can change the carpet for you, but you will have to pay for labor." And when they did the bedroom, then they had to cut because there are three landings. It's three floors, so there are a couple of landings and the steps. They took the measurement and said they would come back after two weeks. After that, I tried calling them and it went to the answering machine, and I left messages. Then when I got to someone, they made me wait, and then they disconnected me. I was so fed up.

Every aspect of my experience with Empire was excellent. Maddie brought plenty of samples, she thoroughly explained the differences between samples and was able to timely schedule my installation. Communication was perfect in keeping me informed of arrival times. The installation crew was efficient, timely, courteous. I appreciate the help they gave in moving heavy furniture. They vacuumed and left my house cleaned up and back in order. I am thrilled with my new carpet and my entire experience with my carpet project!

On their third reschedule on June 14th for my carpet installation at 89120. Your men comes and they want me to pay right away the balance. The carpet they show me is lighter than the carpet on the living room which is so easily to spot the difference. I told them did you bring the 4 transition strip but they said the sales did not tell them about that, and because of that I said I will not pay until you install it properly as how your sale agent name John told me and convinced me to hired you. Of course I want to make sure that the carpet was done according to me and john agreed.

When we used Empire Today the first time four years ago, they came in and laid our carpet. I wish we would have been more knowledgeable about the carpet that was on sale though. It was not as good a quality. Besides having a problem with my son's dog coming in, it was definitely not a carpet for high traffic areas. It didn't hold up like we thought it was going to. I was disappointed in that. Still, we did a repeat with Empire Today when we had to relay the carpet. The saleslady, this time, was great. We just told her what we needed, what we experienced, and she didn't even go to the on-sale carpet. She told us that the carpet is great. She mentioned the new padding, what it’s rated for, and what it would do for us. Definitely, that was a better experience from that perspective.

The quality of the laminate flooring is very good. I like it. Empire was very good. I even called them back to do another room. They were very prompt and quick. They told me when they were gonna be here. They have good workmanship.

There is a clear disconnect between the corporate Empire Today entity and the local sites (franchises?). Be very cautious who you'll be dealing with LOCALLY. Our experience with the local San Diego site (in Vista, CA) has been very negative. We met with the rep, chose the material, explained the urgency and were given an install date, requiring a hefty upfront deposit. Install date arrives, passes and no news. Waiting. As we were in a time crunch the project had to be cancelled. Called customer service and they agreed to cancel the work order and return the deposit. Turns out the local Vista, CA office disagrees and doesn't approve the return of the deposit. If the local franchises can override company decisions, you really don't know who you'll be dealing with and should either stay away, or research the local outfit who will be doing the work on behalf of Empire.

The other companies that came by brought samples and the other brands looked all right, but the bottom line was the price. It was way out there. The deal was samples then price. If I liked the sample, “Okay. Give me the price.” I liked Empire Today's price and it was a deal. That’s how easy it was. The installers called me the day before. In the morning of, they called me when they were on the way to say they’d be here in about 40 minutes. They got here on time. They took up the old flooring and then put down the new flooring. They did a good job. I'm happy with the quality, and what I like about the vinyl flooring more than anything else is that it's low maintenance.

I've heard a lot of complaints about Empire in other states but the one here in Denver was good. We had to call and ask a lot of questions because we didn't know what we wanted. We had a lot of very specific needs but knew very little. Throughout our house, we have solid oak wood floors that are sealed. There's a lot of differentiation in the coloring and we were trying to match it but we didn't want oak wood. It's harder to match when it's not oak. We also needed a floor that was dog-friendly as well as easy to clean and maintain. We wanted something that would be easy to replace if it needed to be replaced as well and they had to expand on the molding a little bit so there wasn't a space. Plus, I had to have it done by a certain date because of my son's graduation and we had people coming.

I wish a "0" star was an option!! Our Vinyl Floor was not installed properly. They sent the same guy out to repair. He fixed one spot and complained the whole time. They sent another guy out and said the floor was not put in properly and the whole thing needed to be redone. We have had at least 3 scheduled installers after that "no show". They sent another person out with some material but he also agreed that the whole thing needed to be redone and he didn't have enough material. We have left several messages and do not get a call back. I have tried the chat and that has not resulted in anything. The last person was going to connect me with a supervisor and after a long hold I was sent to a recording to leave a message of the person that I had already left several messages.

The installers did not show up the first day they were supposed to, but they almost literally called at the end of the day. After that, everything was what I expected. My only disappointment was I have one very large room, and there were a few extra seams. They are holding together, and you don't see the seams unless you look for them, but if they used a full piece of carpet for this large area, I could have had two or three less seams there. It was the only little thing I was less than 100% sure about in terms of what they did. Apart from that, the two guys were very efficient. They moved the furniture very carefully. They were on time. They did great adjusting all the closets, the heights to the new carpet height. They did all the closet doors.

The rep who came out was very nice and highly recommended the glue down vinyl plank floor. I purchased that product due to his recommendation. I had the floor installed in Jan. Since then I’ve had multiple issues with the floors lifting and buckling up. Every time they came to do the repairs they sent the original installers. In the beginning they were pretty prompt about returning calls and sending out for repairs. Over the last few months customer service never returns calls and finally had to email their customer support online. I finally received a phone call from a customer service manager out of their main office. He said they were having problems with their customer service dept. in Phoenix and it was a well known issue. He sent a different installer out to examine my floor.

The salesman didn't have the most wonderful bedside manner, but the people who laid the carpet were good and they did a good job. They were very accommodating. I had them install the carpet advertised as hypo-allergenic and I like it very much. The one problem is it shows footprints, which I don't like. I've used Empire before as well, and I was happy.

I recently took out great hardwood floors to replace them with Empire’s laminate plank floors. The rep. Ruby came out immediately to and show me the product that he recommended that would be best for my household. I have a pet and like many that seen their commercial, their floors offer 92-97% scratch resistant. I also replaced my upstairs with their carpet that had additional plush and pet friendly. He then explained that because I have a business in my home that he would do the deal as commercial for this price instead of residential and it would be discounted approximately 20%. The appointment was booked within 3 days and the empire crew came to do the service.

The salesman and I talked a lot about the carpets, and then we talked a little about golf 'cause he was wearing a golf shirt. I'm a golfer, and that set my mind at ease as far as salesmen go. With the installer, we kept thinking that it didn't make any sense that the guy was by himself, but he was right. He had an assistant, and there was a device that he brought with him. That was all he needed. I was shocked 'cause he did it all and got it all in by himself. I was pleased with his work and his effort. He did a good job.

I would give Empire Today zero stars if it wasn't for the good work of the "independent" installers. First off, our salesperson misquoted the job (she didn't know the difference between our existing glued down floor vs floating - she is supposed to be a professional) and didn't even measure correctly - when the installers came, they were short product and had to come back a second day. Secondly, they had our phone number wrong (not even close) and moved our job out 2 weeks and we didn't know.

Once again Empire disappoints another customer.. After speaking with someone in customer service 7 times with no return calls after twice emailing them no return emails… Totally unbelievable. They are the worst company to deal with. Do yourself a favor and deal with any other company. Seriously I will be disappointed with them.

Well, they broke my water faucet outside, and tracked some kind of cement across my deck that I can’t get off. Then for over 2 weeks and several complaints I was stalked by one of the installers. Calling every 2 minutes and I blocked the number. Then started calling with a no caller ID all hours of the day and night. I tried reaching out to the sales lady Pam asking for help and she never responded. She disappeared as soon as the sale was done. Also, I asked several times on how to clean this with no response.

Empire had good deals. I had them do laminate wood flooring in the living room and the hallway. I’ve been in this house for 37 years and I wanted the flooring to last for the rest of my life. The salesperson showed me the best one and I like it. It’s 100% waterproof and durable. I have six animals in the house and my grandkids are here. We picked the color. The salesman was very knowledgeable there. The flooring looks like wood grain and you can feel the grain in the planks.

I had laminate flooring as well as carpeting installed by Empire. The carpet was on the stairs and the laminate flooring was in the kitchen, living room, dining room, and foyer area. It was the whole first floor. The interaction with the installation team was fine even though they didn't speak a lot of English. They checked with me to make sure it was the floor that I was supposed to be getting. They worked and did everything.

I went with Empire because of their amazing reviews across the board. I wish I had that experience. They installed carpet on 5/24, only did half the job because they didn’t bring enough carpet.. I have called countless times and am still awaiting a call back from someone higher up than the call center. Even our salesperson Pam has ignored us. They were supposed to come on 6/1 to finish, NO CALL NO SHOW. They were supposed to come today, 6/9 and finish. ANOTHER NO CALL NO SHOW. It is unbelievable how a business can completely ignore the mess they made.. All we want is the job complete and the 5 star experience promised.

Empire did carpets and blinds for me in three rooms and the stairs. I wanted a professional to do the job so I went with them. At first, the rep gave me a lower rate. After we approved of it, he gave me a different rate. I also wish I got a breakdown of what I was paying for. I wanted to know how much a room would cost and if I would be getting one room for free. I also wanted to know how much the blinds apiece were. Since I didn't get a breakdown, I don't know if I got a good deal. The whole package was $5,807 and Empire put us on a payment plan. Other than that, Empire did an excellent job and the installers were hard workers. I like the blinds and the windows. The carpet is clean and I like it too. I'm happy with everything.

This is a follow for a negative review I posted against Empire Flooring. After getting over my anger about them making me take a day off and not showing up for an installation I rescheduled for a couple days later. The installers called to advise me they were on their way. They arrived when they said they would. It took the 2 days they quoted. The flooring is exactly what we ordered. Installers worked their behinds off and did an excellent job. They even had to run out and pick up more 3/4" plywood for underlayment because our original hardwood flooring had been installed incorrectly. No additional charge. They reinstalled our baseboards and did a good job cleaning up. Very satisfied overall.

I purchased laminate floor that was suppose to be water proof. Floor started buckling and looks horrible. Empire contractor came in April and reported entire floor needed to be repaired and to call back and reschedule. I have called a total of 10 times and even spoke to Evette which is a supervisor and keep getting the run around. It's been 1 month and floor still not repaired. Empire keeps stating they need to read contractor's notes. Didn't know it take a month just to read a note. I have a warranty and getting run around. I would not recommend this company. Customer service is awful and they do not take care of customers. I will never hire them again!

They canceled on me twice, (two different days) no one called me, I had to call numerous times on my own, hung up on numerous times, no one had answers, I told them I want to cancel, said I will have credit in 7-10 days for my deposit. We shall see. Terrible, terrible service.

We had a carpet installed in our back staircase and it's eco-friendly, which is something I was looking for. The quality is great. The guy who came knew exactly what I was looking for. There was no questions. So it was really kind of more of a simple choice because there's only one particular eco-friendly carpet. He was very nice and receptive. Then the guys who came to do the job were wonderful and clean. They were professional and very nice. But we did have a payment issue. The check was denied and it was a little bit of a mess. So we went through a collection agency, which I've never had happen. But Empire did what they did and they did a super job.

Empire dazzled us with the discounts that they said online. But, I didn't really know until I got them out. I really liked their salesperson and I stopped shopping at that point. When they came out the first time, they had the wrong pad. I got the salesperson involved. He jumped in right away and took care of it. The original installers weren't happy 'cause they went all the way here with the truck loaded up. But, the new group that came was fantastic. They knew exactly what was up and they were out of here super quick. I'm completely satisfied with the entire experience all the way around.

I have recommended Empire Today to other people because they were looking for carpeting. I went to other people too but I came back to Empire because I had used them before at another house. I told the salesman that and I told people to at least get a quote because people would say that they remember them and that they used to see them on TV all the time. But I said that I still see the commercials every now and then. This time, I picked a bit better grade of carpeting and I wanted a good padding because I don't want to do this again anytime soon. There's something out there for everybody but if I can get a better quality, especially if I can get it on a discount, that’s what I want to go with. The installers were great, very polite and worked fast. I'm satisfied with the product and the installation.

My salesperson was very helpful and nice. She walked me through everything and explained the whole deal. Also, the install was good. I had our spare bedroom upstairs in the hallway and the stairs done first. Then a couple of months later, I had everything else completed - all three rooms. The second install went better, because the first time, they didn't bring the baseboards so they had to come back another Saturday. Also, they gave a three-hour period and they came at the end of it and didn’t leave until 9 o'clock at night. I felt bad for the guys that were working that late. So on the second install, I made sure that I asked them for a morning appointment so they won’t go that late. I would use Empire again.

Everything was smooth with Empire Today’s customer service. The reps were very professional. I had hardwood laminate installed, which took two days. It looks nice and we’re very happy with it.

The sales rep was knowledgeable and nice although the guy who was installing the floors didn't have enough vinyl. So, he had to go back to the warehouse to get more. But Empire Today did a good job and I liked the outcome. They were professional. They followed up, called and confirmed the appointment.

Empire Today has good quality and product. The installation crew came in, did their job and left. It would be better if the crew doesn't start out at 11 o'clock in the morning and work till 6 o'clock at night.

We just had a carpet installed by Empire in our master bedroom. We were satisfied with the quality and the price range. The gentleman who did the installation didn't have enough product. He said whoever measured did not do an accurate job of doing the measuring. So, he had to get some more products delivered to him. But he started the prepping, getting the floor ready, getting the old carpet up, and picking up everything he needed to get out of the way. By the time he had done all of that, the carpet that he needed was here. He was able to complete it once the product arrived. So, everything worked out okay. I was satisfied. The carpet is very plush.

I had carpet installed over most of the house. We did have some issues though but nobody from Empire Today has ever called me. I've left two messages. We're stepping on the nails everywhere. We're stepping on the stuff the carpet grabs on to in the doorways to the point of bleeding. I've used Empire many times, but this was not my best experience. Right now, I'm not too happy.

At first, sales associate was very nice and appeared knowledgeable. We decided to go with Empire- even though they were not the cheapest but had high customer service rating and we liked our sales associate. We purchase laminate flooring in one room and industrial carpet in another. The laminate flooring was installed on time but we had to wait on the carpet. When installing the laminate they discovered they could not install the quarter round due to concrete walls- no solution offered and no refund. When carpet installers came the next day, they did not have enough carpet to do the job. The installers refused to come back only later to find out the reason- the carpet we were sold was of poor quality and would not work for the area we wanted.

I'd like to have more of Empire's products. I got more houses to do, but the price is too high. I want the quality. I chose the one they say is lifetime warranty. They were advertising 50% off, but when the salespeople came, they charge full price. They need to change their advertisement. Otherwise, everything is okay. The way the people installed was good.

I had the 'Elk Grove' vinyl planks installed. A couple of them have edges where they pop back up, but I got a soft hammer and I'm gonna try to pound them back down. Empire Today might have to come out and do something about a couple planks. Also, I still haven't received the receipt via email from them for my purchase. I never received any paperwork on the purchase. Otherwise, they're great. The installers were great as well.

It has been less than a year and already our carpet is buckling and lifting up at the seams. I've been contacting Empire for weeks trying to get someone to come out and fix it, but I can't get anyone to call me back. I keep getting the same excuse, "Here is your service number, you will be contacted in 1-3 business days". STILL, no one has contacted me. Take your hard-earned money elsewhere.

The Sales Specialist John ** was very helpful in helping us pick our carpet. The carpet was high quality and installed very professional. The installation crew was in and out within an 1 1/2 hr and clean up the scraps of carpet.

Everything went good with Empire. Everybody was helpful and the installation was quick. They’re very professional when it came to dealing with me and my wife.