Empire Today Reviews

The sales rep went out of town right after he made their sale, so we had follow-up questions we couldn't get answered. But in the end, it all worked out fine. The installation went very well. The group that came to our house was excellent. I had my flooring replaced in the living room, kitchen, and bathroom and had laminate flooring installed. I really like the new flooring.

Empire installed linoleum wood floor. The only thing was the person that came out and helped me pick the stuff was a little lacking but the installers were amazing. Also, there were a few things that needed touch-up and they came right away. I was hoping the floor would be a little more durable but it's very nice.

The crew was nice and respectful. They did a great job and put all the furniture back after they put the carpet in. Also, the quality of the carpet is nice.

In the last year, I had carpet installed by Empire in three different rooms. Their latest visit was for my family room. I liked the way the carpet looked better. It's pretty simple. I had fewer choices. It was soft on my feet and it was reasonably priced, too. I did buy other carpet for upstairs at the same time from another company. They installed it poorly and it's twice as expensive. The Empire team that came in and installed was very professional. Overall, Empire did a good job at a reasonable price with the product that I'm happy with.

Everything was perfect. The fellas who did the installation were terrific and very helpful. If we asked them to do something, they did. We're very happy.

Update——Empire resolved my issue and installed my carpet. The carpet was installed one day late but it was done. The installers worked very hard the day of installation. They worked over 9 hours to cover our large order. I wish we didn’t have to go through the stress of cutting it close to Thanksgiving day, but it was resolved. Much to my disappointment I noticed other people complaining about missed installed dates. I wouldn’t have order from this company if I knew there was an install problem.

The installer was super friendly. He caught a thing that my husband had forgotten to do that was gonna mess up the carpet so he came and talked to me. I love the quality.

Everything went great with Empire when I had carpet installed throughout the upstairs. The pricing was good and I like the quality of the actual rug itself. I would recommend Empire Today to the next person.

Empire is good at what they do. My old house got carpet the first time then hardwood floors with them They had a better deal and the sales rep was very knowledgeable. I like the hardwood floor more than I like the carpet.

They're not people of their words. I ordered on a Wednesday and they said, Oh, Saturday, we'll come and install it.” Nobody came or called. It was really bad customer service. It took a couple of days to get that straightened out and get somebody again. But the carpet came out okay. It looks fine and it met my expectations.

We've used Empire before. We used them recently to have carpet installed on the stairs. We're pleased with the carpet.

Empire's deal was good for me. The installation was perfect and the crew took the whole day to do it. Everything was pleasant. I’m even planning to have another two rooms done. But I want to get us some funds before. During the holidays, friends came over and they like it. So, I'm already telling them about Empire.

They were very professional and everything was done properly. I would recommend Empire.

I like my flooring. It's good quality. The people that came in and put the flooring down did a good job. The trim work wasn't the best I've seen. But it's okay. However, I'm a little upset that Empire Today advertised half off and 75% off, but of course, they showed me all these pieces of flooring. I would say what I want, they would say, “Oh, well, that's not on sale.” They just charged it to me so I paid full price for my flooring. I wasn’t happy about that. I had flooring in my hallway, kitchen, and both bathrooms, and new carpet on my staircase. The carpet was not on sale, which I understood. But the first original wood work that I had done, no one told me that that wasn't part of the sale. So I said, “Well, this must be really expensive flooring.” And when the second guy came to do my stairs, he said, “No, that's not part of the stuff on sale.” I thought that was crummy. Don't come out here with the idea I would get a half-priced sale, then nevermind.

I'm satisfied with the quality of the flooring we got from Empire Today. The installers were great. They're friendly, thorough, professional and courteous.

Empire installed carpet and it was well-priced because they were having a sale on it. The installers did a pretty good job. It's just that my wife had found some staples on the floor that should have been cleaned up. We have a one year old daughter, so that was a little concerning. We also found some cigarette butts in our driveway, which my wife and I weren't happy with. But I know they contract out a lot of their work, so the workers aren't necessarily direct with Empire. There was one thing they had to fix and they promptly came back and remedied the situation. Overall, I would recommend them.

We had Empire install carpet in two bedrooms and the hallway and there were no problems. Also, the finished product is good.

We're happy with Empire Today. We were very happy that their sales rep gave us an education that we couldn't get at Home Depot. The installation crew was good, quick, clean and they did a great job.

The salesman brought a pretty expensive option but that was okay because I liked it. It turned out really beautiful so I'm very happy with it. But I just thought later, he only brought two or three things in for me to look at. Other than that, the installers were very precise and I was very happy with them. They did a great job.

We've used Empire Today over the years. We've had carpeting installed down the basement. In the last six months, we used them in South Jersey at the beach house to do carpeting. Then we just used them to do a wood look type of flooring in my master bedroom in our other house. I love Empire. They’re a great company. I have had contractors come to put in carpeting for us. It took them two days just to move the furniture, another day to put the carpeting in, and then another day to put the furniture back. These guys from Empire are in and out in a matter of hours and they clean everything up. It's perfect. You might pay a few dollars more, but it's not significant. It's well-worth it.

I liked the agent that came out. He was truthful and everything turned out exactly like he said it would. The installation team was as nice as anybody could ask them to be. They moved everything around and when they left, nothing was laying around. I like the wood a lot because it's easier to maintain. I've got it in the foyer, in my washroom, and in the kitchen. It's held up excellently and I have really been pleased with it. Everybody that's seen my flooring asked me where I got it. They seemed to be satisfied and really impressed with it. They said that if they have to do theirs, they want Empire to do it.

I liked Empire Today's sales guy. He came out twice. I couldn’t make up my mind. He was super nice. Because I looked at the hardwood floor kind of stuff, and the carpet. I just couldn't choose between the price for the others. I didn't like that they didn't ask me about the colored strip to put down to transition the floors. Other than that, it went really well. I love my carpet.

The three people that came in to do our carpet from Empire worked together so well. They knew exactly what their goal was. They got it done very fast. It was less than an hour. They were very professional. They were very careful not to mess up the floor. They immediately vacuumed it. One was going after the other one, making sure everything was clean underneath. They were working together like a machine. Everything was done like they've been doing it forever. They knew exactly what they were doing. They got in, they got out. They did a great job. The carpet is soft. It's really nice and comfy. It's beautiful, and I love the quality.

The installers kept themselves quiet, professional and clean. They had finesse and they cleaned up their mess. So far, the quality of the carpet is good. But the sales guy annoyed me a little bit. He quoted carpet for our upstairs and vinyl for the downstairs. And the price, it seemed like he was trying to take advantage. Because I ended up getting the same thing and an equal quality product for third of the price somewhere else. I’m still a bit shocked about what he quoted us.

Empire was good because it was half off. The salesman brought carpet samples and he had a big variety. He explained everything. The installers were friendly. They made an appointment and they called prior to coming that day. They told me exactly when they were going to show up, and showed up almost exactly on time. They did a great job and there was no trash. Also, they left me a huge roll of extra carpet and said, “Well, you purchased this, this is yours.” Everything went well with the installation and nothing varied with the price. I was greatly satisfied.

I previously used Empire right when the pandemic started and was satisfied with the carpet and work. However, I was just quoted to finish the rest of the house today and was shocked at the price. The total area being quoted is 3 times the downstairs which I was expecting to be 3 times the price. Wrong. The price is 9 times what it was a year and a half ago. 9 times the price! To say I was shocked is an understatement.

I looked at two companies and the quality of the flooring looked comparable, but the price with Empire was less. Also, the guy from Empire knew everything. He had several different types of samples, explained how they would install them, and he answered all of my questions. Then the installation guys arrived on time and they immediately showed me the product. They asked which direction I would want it to go and I told them to go lengthwise from the front door to the back. They installed engineered hardwood flooring, kind of a medium maple color, in the living room and in the office. It's just that I've noticed there's the wood thing that goes around the perimeter and there’s one place where it looks like it’s coming up a tiny bit. But it’s not a big deal and I haven't called Empire yet about it.

The first installation crew was the worst I've ever seen. When we had them, it was one of the worst experiences of our lives. They broke a light, smashed the hell out of the walls and the trim, and everything else. I had to have a lot of that replaced at my cost. I requested to have our guy and told the rep, “Look, I'm never going to use you guys again. I will put you out there forever unless you get me a different crew.” So he got me a different crew. The second installers did a good job. Our carpet is looking good.

I'm very happy with the job. It completed my house. I love it. The saleswoman that came to my house was perfect. She was so professional and understood what I wanted. That's why we found exactly something that looks very close to what I have in the other bedrooms and the den. But I was a little upset because it was my birthday and I had taken off work and Empire said they didn't have enough to do the job. I had already paid in full, which I will never do again.

We got vinyl from Empire for the living room. The person who came to our house was very nice. The installation took very long, but I was very grateful. They were super helpful. I had cancelled the appointment really late at night the night before, and I got some message saying that my appointment was moved to a different day. But then they called, and they said that they were on their way in the morning. I told them that I had cancelled the appointment. They said they had all the things, and that they were ready to come. I explained to them that my house was a mess because I was in the middle of redoing my kitchen flooring. I tiled my kitchen myself. I just had really gross carpets. So, I decided to have that ripped up and taken care of.

The rep brought in samples and I saw one that I liked right away. He was very knowledgeable on what he measured and gave me a price that was very fair. The four fellows got here at 8:00 in the morning and they were done by 1:30. They did our whole basement and the steps, which is about 100 square yards of carpet. They did a wonderful job in not a very long time. The quality is really good for the money. I'm very pleased with what they did and the Berber carpet they put in which is great for heavy traffic areas. I recommend Empire for sure.

They put aluminum as a transition piece, worse look ever. Said the vinyl I selected only came with aluminum. No one told Us this in advance. They glued it down and it lifted in several places and said they could come glue it again. Refused to change it out, inferior product and company who will Not stand behind their product. I was told, "Sorry but we won’t help you." It cost us an additional $200 to fix the problem. Don’t use them. I was told by installer they used a cheap product and that was why we got aluminum.

Empire does good work. The techs put the floor in and asked me if I liked it or not. They finished doing what they had to do and cleaned everything up.

I had a bad experience with a friend of mine who has a carpet cleaning business and he started installing on the side and it was a nightmare. It dragged on for weeks trying to get it done. I went with Empire and part of the appeal for me was that they're a machine. I picked an initial color of the carpet because I had part of the stairs done by this guy who messed up. Empire tried to carpet match and then came out for the first install. It was the right color, but once the guys got a full sheet and we matched it, it didn't look good. They encouraged me not to do it because they didn't think it would ultimately look good, which was the right decision at the end. I appreciate the fact that they were honest about it and they didn't just throw it in against their better judgment. At the end of the day, I wanted it done, and it got done within a week or so.

Nobody came on my first appointment with Empire. They told me the material was not in. Another visit was scheduled two days later but the material was still not there. Another schedule was made a week later. The workers came out and they were very considerate and they did a great job. But they didn't have enough material and only came in to do half of the job. Everything was on backorder.

My first experience with Empire Today was wonderful. They did exactly what they said they were going to do. We used them again and had the vinyl flooring installed in the dining room, kitchen, hallway, bedroom, and living room. We love the product. It would have been way cheaper if we did it ourselves, but it was a lot of work. Because we had tile to come out in the hallway and the kitchen had to be chipped out. But the cost was higher than what I expected it would be by about $1,000.

Empire Today did a vinyl plank flooring in the kitchen and eating area, and they put down carpets in the bedrooms. I like the quality and the sales rep was very professional. I have on order carpet for the stairwell, the hallway upstairs and the living room downstairs.

The installation of my luxury laminate from Empire Today was great. They were very efficient and did it all in one day. I was surprised that they didn't send more people, but I guess they didn't need them. It's an older home so some of the transitions are a little creaky, but it has nothing to do with them or the flooring. I'm very happy.

I loved working with Empire. We used Empire before when we lived in our old house. They put in carpet in our basement, kitchen floor. I'm a firm believer in if you're happy the first time, you're gonna be happy the second time. They were very nice. The salesman was awesome. We're gonna have a floor put in spring and we're gonna use him again. The installers were awesome, too. They cleaned up after themselves. They asked us if there was anything else that they might have missed. We went and looked and everything was fine. They did a wonderful job. We were very pleased.

Empire was excellent and I was happy with the process. There was no stress. I was a little disappointed at first for the change of the appointment, but they bounced back very quickly. I didn't have to worry about a long delay. They were professional from the beginning of the project until the end.

I had vinyl tile installed in an investment property and my son who lives there is happy with it. Empire Today did a good job although they need to improve on their finance department. The floor has been installed for two months and now, they're saying that the financing was never approved. So that's been a hassle. I have plenty of credit to put that floor in with excess and I did. It shows up on my Wells Fargo account that the available credit is gone. So, I don't know why it can't go to the Empire account that I already have. They called me the day before Thanksgiving and I'm supposed to call them back but I haven't. As far as the going out to the house, doing the measurements and putting the floor, Empire did great and I would definitely recommend them. It's just this has been a little sketchy with the financing portion.

We had Empire put in carpet and extra padding in the upstairs bedroom and hallway. It was a better price and good carpet and I relied on the service and the commercials. The installation went very well because the crew was done by the time that I got to go to work. The quality of work they did was great. The new flooring is comfortable.

I had laminate floors put down when Empire Today supposedly had a big sale as I knew they’re expensive to do. Their sales rep was very good and very polite. She knew what she was doing and she explained to me about their products. I wish I’d listened to her because she recommended the lighter one since the room is a little darker. After they installed the floors, I realized that she was right. The installers were so good as well. At the time, I had a lot going on and they helped me move things. Empire has to keep them because they were hard-workers. They went from the front to the back and the work they did was very good. But I realized something that laminates are loud. There's an echo when you walk so, I just put carpet down where most of the traffic is. Other than that, the floors are good quality.

The experience with Empire has been good but I haven't finished with them yet. I had a carpet installed, which was supposed to be padded and they glued it. Also, the carpet was 28 feet long and it came longer so they cut it on my driveway and they cut into my driveway. But they're going to take care of it supposedly. I haven't gotten the estimate for the driveway and they haven't gotten back to me. They came and did another inspection on what they did on the rug. According to them, that was how the rug was supposed to be put in. The one who sold it me told me that there was no problem that it was going to be with a cushion on it but when the installers glued it, you can see all the bumps that the floor had and you can feel it when you walk on the rug.

Their customer service was fine. The installation was pretty quick. The carpet looks nice.

I went to Lowe's and they were supposed to do the installation but they took forever to send somebody out. By the time the reps came out, my floors were laid with Empire Today. I had laminated floors installed in the living room and dining room combination and it’s beautiful. I love it and everybody coming here in my house love it too. I took pictures and sent it to the ones who didn't come in. I'm gonna call Empire back to do some carpets.

Empire Today laid hardwood floors in three rooms in a home that I purchased. The installation was good and the people seemed to know what they were doing. But my wife didn't like that they were cutting wood within the garage. There was sawdust and they kept walking in it and bringing it all in the house. There’s got to be a better way to do that. They made an effort to clean up and they cleaned it up probably 80% but it was a messy business. It has been a couple of weeks and things look fine. The rest of the house had hardwood and these match up very nicely with them. It was a little more expensive than I was expecting to pay, but things are what they are. They had a no interest finance plan with Wells Fargo, which I got, so we're paying it off over the next couple of months.

I used Empire more than once and everything worked fine. I used them again and had carpet installed in the stairwell and on the third floor. My rep was very professional and knowledgeable. The installation was very quick, which surprised me. The crew cleaned up well too. The carpet is beautiful. We had it redone because we were moving. Don't wait and call Empire right away.

I had two reps. The first was great and the second one was fine. But the first installation was a nightmare. The installers never showed up until late in the afternoon. And then it seemed like they had rushed through the job and they cut some corners. When I inquired about it, they said, “No, no. That's how we do it.” It wasn't until the new installers that came in October saw the work of the first installers that they said, “That's not right. You need to give Empire a call.”. So I have somebody coming to repair the first installers' cut corners.

I got my attic floor done by Empire Today. It was very expensive. I paid almost 4,000. But they were the cheapest among other companies, but it was still high. They did a good job installing it though. The sales rep was also very nice. He knew what he was talking about for sure. He asked me if I want to finance, what the payments could be. He gave me different options and he was good with that. He was very empathetic to my fund and my resources. The installers didn't speak English though. There was a cat up there and it did a lot of pee there, so I asked if I could come and spray some stuff. They said, "No problem." There was a hole in my wood before they put the pad down. I had a piece of wood there, but it came out. They nailed it down for me and were very polite, quiet, did the job and left. I love the flooring. They're beautiful, the chocolate flush, fluffy rug.

The price and the options with Empire Today were good, and the installation date was much better. The other ones couldn't get anything done for at least six to eight weeks. With Empire, we were scheduled about two weeks out but they ended up having the product in stock, so they installed the next day. We weren't quite prepared for that when they were setting up the appointment in November so, it was amazing. The guys came the next day. They gave us a time range that came toward the end of it but they did well. The only issue we had was that the estimator slightly underestimated the amount of flooring we had. So, the installer had to pick up initially two more boxes and then, they had to go pick up one box to finish up the job. But they still got it done in a quick time and they were fast and efficient about it.

Empire people came out and had samples. They had good suggestions and listened to us. We chose them to install carpet in two bedrooms. We also had some flooring put in the kitchen.

The installation of the vinyl floors went well for all intents and purposes. Sometimes, the installers didn’t get there when they said they were but overall, they did a good job. The new flooring from Empire Today is good. I give it about 8 out of 10.

We've used Empire Today before for three other jobs and this time, we had carpeting and vinyl tile installed in the basement. The rep knew very well what he was doing and was able to point us to the right direction. The crew was excellent. They were very nice, friendly, warm, easy and quick. They did a very good job. The flooring is pretty and very nice looking.

I had two rooms and a hallway done and it took the installation team the entire day. Everything went smoothly with Empire Today.

Everything was done well, from the initial call to set up the appointment to the technicians coming out. The in and out service that they had, it was like they didn't disturb me. They did what they had to do and put that floor down. It was an hour and 30 minutes and they were gone. Then made sure that everything was cleaned up.

We had other carpet installed from other companies before, but our in-laws had vinyl flooring laid by Empire and they loved it. Empire installed carpet in our entire basement, which has a hallway, living room, a kitchenette area, and stairs. The installers were great, and the carpet’s wonderful but it's mismatched. Three weeks ago, we got ahold of our sales guy and sent him the pictures and the video. We told him that it's almost like it's from two different dye batches, so it's not completely off, but it's off enough to where I notice it. We also said, “We also want to talk to you about having vinyl put in our son's bedroom.” He was supposed to make an appointment with us the following weekend. He said he’d called us back and he'd come on either Friday or Saturday, but we've never heard from him since.

I had carpet installed in one bedroom, the dining room, the living room and two closets. The first people who came did a poor job. I told the salesman when they were here that there should be something done special in that transition between the carpet. The guy said that they would know what to do but they didn't. They did a horrible job. They did the same thing with the two closets and in the pantry, the installers just cut the carpet and put it on there.

We used Empire before. This time, we have a rental and we redid the carpet and vinyl flooring. However, I was surprised that they weren't wearing masks. I also had to go back and go over some of the work that they did because it was shoddy. I had them do new molding around the base and they left the old ones. Then, they attached the new base molding to the existing and it looked weird. I had to have it all painted.

I had Empire Today install laminate flooring in three rooms. The installers were very professional and knowledgeable. They showed me the product before they started to make sure that they had the right stuff. They were awesome and finished the job in about six hours.

They are horrible to do business with. I’ve never been so angry at a contractor in my life. Not only did the installation team steal money from my home when they installed my carpet last month, but today the installers refused to install my laminate due to the floors being “uneven” after we specifically spoke with the sales person about it and they said it wasn’t a problem. We’ve been waiting months for this install and had everything prepped for today. We called customer service and left several messages. Only way we finally got through is by calling over and over.

I had carpet installed and because it’s a basement and we got water in there, the sales rep suggested a couple of different things. We made our decision based on cost-effectiveness. During the installation, everybody was nice, clean, respectful and polite. It was like family members in the house. It was great. The new flooring ties the room together and warms it up.

We had three rooms of carpet installed by Empire Today and originally, when the installers came, it was nice, like it was a family. But only one person spoke to me. No one even attempted but they all had comments about my security system in the house, how many cameras there were and where. It was odd. In the end, the person told me that I needed to call Empire and tell them that he moved the furniture. But I had already paid to have furniture moved. I felt bad because I don't know who was trying to rob him. I would recommend Empire to a friend but I wouldn't have them back in my house. It was the comfort of my own home. I realized that this was just a job to that man and his family and they were just doing it. But I hope that somebody can improve from here.

Empire had a pretty good selection. I had used them in the past. I used them again recently and we had carpet installed in two bedrooms and a hallway. Our installation was really good. The installer was very knowledgeable, courteous, fast, and professional. The quality of the product is great.

I’m 85 years old, a widow living alone, and I told Empire Today I didn't want the top-of-the-line or the worst. I wanted a carpet in between. I had a water leak, so I had to have my master bathroom, the bedroom, a small hallway, and my walk-in closet done, and the installation was wonderful. The two gentlemen that came out were absolutely pros. There was no doubt about it, and they were so helpful too. So far, I’m pleased with the quality. As soon as I can afford it, I'm going to get my other bedroom and bathroom done then once I get that paid, I'll get the living room done. I'll be calling them again.

I had an estimate appointment, window was from 11am to 1pm. After sitting here I called to ask where they were and was told no one was available. If I hadn't called who knows how long I would have been waiting. After talking to them I was told a sales manager would be contacting me to reschedule. No one ever called so I had to call again to talk to someone who told me it would be almost two weeks later before the next estimate appointment. Why would I wait another two weeks just to have the chance to have no one show up and not be told no one was coming? After telling the associate this I was told I could get a $50 discount. Don't waste your time or energy.

The installers had to come two different times because the laundry room was done in tile and the rest of the game room was done in carpeting. But both sets of guys were prompt. Empire Today did a good job. They were efficient and their price was reasonable. We had a good experience and we referred them to our daughter who may be utilizing them as well. We’d recommend them too to somebody who’s looking for carpeting, tile or flooring.

I had the living room to all through the bedrooms done in vinyl and the service was very good. The installers were very efficient and courteous. I love the new flooring and I will highly recommend Empire Today.

I got wood flooring and I really like it. Empire was very professional.

We had our living room, dining room, kitchen, bathroom and laundry room done by Empire. They gave us a good deal. It was also a good product and the price was within reason of everything of all the other companies. The rep was fine. He did a good job. The installation went really great and fast, too. They did an excellent job. The flooring looks great.

Installers are subcontracted out, so there is no accountability. A date was given to me for installation. It was confirmed several times through texts and voicemail, so I know they know how to get a hold of me. No one showed up. No phone call, no text, nothing. I called the installers and learned a new install date had somehow been scheduled. Without talking to me? How does that happen?? The installers then lied and stated that they had sent me an email and left a voice message about the re-scheduling. That never happened. Pick another company.

I wanted carpet in my rooms. Once I decided what I wanted, Empire got me on schedule within seconds. Everything was great and the installation took no more than two hours.

I had a good experience with Empire Today. The sales representative was very informative. The bedroom carpet and installation were fine. No problems, no complaints.

I had some carpet on the stairs done, and the installers were good.

I was supposed to have a bathroom floor and carpet installed by Empire. I ordered it at the end of July, and they were able to come and do the small bathroom upstairs. They came and did the vinyl and they did a really nice job. I went up to see if the guys wanted water and they were putting the vinyl flooring down on our original subfloor. It said in the contract that they were going to put a luan board down first. I said, "Are we not getting the luan board?" They said, "We have it, but it just looked okay. So, we decided to just do it without. But if you want it, we'll change it." I said, "I do because we paid for it." They were really nice about it.

Updated on 11/18/2021: I called Empire Today ​about my flooring was puckering up. They supposedly schedule for someone to come inspect the flooring on Wednesday. No one never showed up. Now I have been calling, emailing, texting, and leaving message. No will not respond to tell me another. I feel like I’m at a lost causes with no one willing to help me and that say they have a warranty on their product. I can’t tell how they giving me the run around

If anyone is thinking of doing their floors stay far away from Empire. We scheduled to have the carpets done for our entire upstairs today and have so for a month. Even confirmed the appointment twice this week. They just called me and said the carpet left on a truck this morning from Atlanta and has not arrived in Charlotte and they do not know where it is so they have to reschedule. Meanwhile I have torn the entire upstairs apart to make it easier for the installers. Now it gets to be like that until next Monday. What do I get for all this and losing a vacation day to be off... $50 credit which is double what they normally offer. Never again Empire Today.

Empire installed manufactured hard in July. I'm not too happy with the installation and I called them as I was concerned about the gapping in the wood. They sent the installation guys back out but they couldn’t promise that the gapping would be any different because it's a manufacturer issue. I chose not to have it re-laid and just leave it as it is because there was no guarantee the flooring would be any better than what it already was. They did have to replace a few of the hardwood. They did some repairs because some of the wood had already started to splinter. I paid top dollar for the flooring and right now, it is what it is. I'm dissatisfied and would not recommend Empire.

I had flooring installed in a couple of rooms by Empire. It was a good experience. They were friendly and professional. Initially came without a mask. I asked them if they have a mask. They said, “Sure” and put a mask on. They worked quickly and everything went well.

I keep seeing Empire on TV advertising, so I thought they must be a reputable company, which is why I chose to go with them. However, the sales rep was not helpful. In terms of giving me product information, he did not guide me through. He doesn't know much about the product. But the person that came to do the installation did a very good job and I was pleased with him.

The quality of the vinyl floor is very good, and installation went fine.

I called Empire Today, and they came out on time and brought samples. I chose what I wanted, but I had to wait quite a while to get it installed because they didn't have enough people. But the crew that they sent out was really good and they got it installed in two days. I like my flooring.

The people that came and did the steps were very quick and professional. Something happened to the steps thereafter but they came back and rectified the situation. Everything is great.

I needed somebody that could do the carpet in my bedroom quickly. Empire did that and things worked out great. We're enjoying the carpet. I would recommend Empire.

I was redoing my kitchen and thought of redoing my floor. Empire put the carpet throughout my whole house about 10 years prior and I was happy with them then. Having known the work that they did, I went back to them. That was a mistake now because the subcontracting that Empire has is substandard. Three gentlemen put in the kitchen floor and the foyer. The foyer is wider than what it started out to be. There were nails coming up through the transition plates. Some of the moldings were put on shoddily and they said I could just caulk it to fill in the gaps, but it fell off the wall. The transition plates that they put in my closet were so big that I couldn't get the doors back on. They told me to cut the doors off, and I couldn't. My husband figured it out and we actually could get it back on there. But I'm still not happy with it.

The installation for the first job was great. In the second one, it was first thing in the morning and the installers were very fast in their installation. They were a little rough. There was a lot of paint scraped off the fireplace and they didn’t clean up afterwards. There was no vacuuming and there were lots of little carpet fibers left everywhere. So, we had to do that ourselves, which was not the end of the world. My wife was probably more frustrated about the amount of paint being chipped and having to repaint all the trim boards in the fireplace. But outside of that, Empire Today did a nice job with the install. The gentleman who came to the house originally and quoted us did a nice job and the quality of the product and everything was fine. It's just that the installers were sloppy with the installation.

I had laminate flooring installed by Empire. I like the fact that the salesman came to the house with the samples so I didn't have to get out to go shopping. I could make my choice right here. None of the installers could speak English but they did a good job.

I used Empire several years ago. They did some work for me. Recently, I had floors installed all over my house. I have hardwood upstairs, another kind down here and then I have tile in the kitchen. The experience was okay and the quality of the flooring is okay, too.

When I reached out to Empire for quotes, the gentleman that got with me was super professional. He asked me a ton of questions and seemed like he was paying attention to what was going on. I asked him if he would be the person that would be coming out to actually go over all the details with me, and he said yes, and I said, “Okay. Come on out.” He did a great job. I would use him again anytime. I'm going to get new floors at the beginning of next year in a couple of other rooms. So I'm definitely going to call him back for that. Also, the availability of the product was fine. Everything was done within three weeks.

I had carpeting installed in three rooms and Empire Today exceeded my expectations. The husband-and-wife team who did the installation was amazing. I expected that I was going to have dirt and crap everywhere from pulling up the carpeting but my house was cleaner when they left than it was when they got here. They cleaned up everything and did a great job.

Empire put all of my floorings in my house before and they have done something right to get me to get back the second time. The product is superior. It was presented to me and I made the decision. However, it looked like I paid about double what I should have paid. But nobody did anything wrong. I should have investigated and I didn't. Overall, they did a great job.

I had carpet installed and it's nice. It was installed good.

When the salesperson came, I liked the carpet and I was comfortable with what he had quoted me initially. After the sale was completed and the installation process started, it was terrible. I spent so much of my time on hold waiting for someone to answer the phone for about two days. I finally did get a resolution. Then the installers took all day to come and they didn't finish installing until about 10 o'clock which was way too late. I also found that one room was not included in the quote. I was stuck. I didn't have a choice because they had installed the other three rooms and the stairs. I should have told the installers to come back when I realized that a room was left off. I shouldn't have had anything done. But I needed carpeting. Overall, I like the carpet. It makes me feel good when I see it. It's just that I won’t use Empire again because it was really stressful. I was in a helpless pattern where no one could help me.

We were looking for durability because we have small children and even if we decided to sell, it was something nice to be able to say we have the luxury vinyl flooring in the house. Everything went well from the time the reps from Empire Today told us they were going to install. Everything went very smoothly but during the installation, we noticed that the color wasn't the same in an area. We were told initially that the floors were good to just lay down the material but then, the installer came and we were told that we needed a subfloor before they could even get started. They had that as well so it didn't delay much of the process.

The material of the flooring was the best thing. But they didn't do the work in a timely fashion and there are a couple of spots where I can see the floor underneath the laminate. I thought choosing Empire was going to be cost-effective. and that it was the better deal. But in the long run, it wasn't a better deal. They source out the work. So the people who work for Empire are not employees of Empire. They’re subcontractors. If I wanted a subcontractor, I could have gone and got a subcontractor.

Awful experience with Empire Florida. First- I have used Empire for years on multiple rehabs and rentals in Ohio. I have nothing but good things to say. I used Empire Florida for my personal condo and have had nothing but an awful experience. The work is shoddy and Tim, the installation manager, refuses to return calls. We had the living room flooring laid last month and waited on the kitchen and bath until we decided if we wanted to extend the laminate floor or replace with tile. We were assured if we removed the existing tile and replaced with laminate the flooring could easily be extended.

We had a new house purchase and we had hardwood throughout except for three areas and we wanted to carpet them in a timely manner that was affordable. I looked at Lowe's and Home Depot, but Empire was a better price point and could do it in my timeframe. The salesperson that came out was very punctual. He had more samples available, but he only brought a few in based on what we talked about. I said that I wanted to do the quote and then think about it.

I had Empire Today install carpet in my living room, bedroom, and hallway. The reps were on time and got the job done.

I had hardwood laminate flooring installed in one master bedroom and closet, and in one regular size bedroom. I like the wood pattern that we picked. Empire Today’s quality was the same with other brands, if not better. It seemed standard across the board but Empire had a more reasonable price. And I went with them because they could get me in two days later, where everyone else was booked up for several months. The installation was quick. The installers showed up, picked up everything and then, they were on their way. So, they did exactly what they said they would do, which was great. I have no complaints with their work and I’m happy with it. Empire comes out to your home and they bring samples to you. They made it easy. So, I'm a fan.

We had heard good things about Empire Today from our neighbor. We purchased carpet and linoleum from them. Their sales rep that came out was great, knowledgeable and very professional. The installers didn't have all of our carpet the first day they were supposed to come so they had to come another day, but they were kind and it was fine. They were courteous, too. I didn’t have any problems with them. As far as the flooring, it is soft and nice. It’s better than my old carpet.

I liked the quality of work at Empire, and a friend of mine used them and gave them good reference. I worked with a great sales rep. The installers moved stuff around and after they installed, they cleaned the mess up. They put stuff back, too. Empire's customer service and the quality of work were good.

I had hardwood floors installed in my living room and my stairs. Everything was perfect. I like the way it makes my front room look so much larger and it makes it look more elegant. I'd recommend Empire Today to anyone's really interested.

We've been using Empire Today for 10 years through work and home and this time, we bought carpet. The installers were on time, did a great job installing and left the house the way it was when they got there. I love the quality. It’s so much better than what we had. Empire was great with their follow-up and delivery. So, there were no issues and I would use them again.

We had the rep come for a quote and he showed us some really good options. We did a couple of different options. For the two rooms, we did a vinyl planking. I didn't think I was going to be able to do a vinyl wood look because we have hardwood floors and I wasn't sure that the rep was going to be able to show me anything that lived up to the hardwood floors. But the vinyl wood planks are really, really nice. Then we did three rooms with a white marble look and those are really nice too. We didn't think we were going to want to go with white, but we love it. Then we did three rooms of gray vinyl tile. My mom also lives here and she really liked the gray tile. We also did a couple of areas carpeted and the carpet is really, really nice. So everything was all above what our expectations were.

Empire Today's prices were comparable. I got carpet and the installation was great. It was a couple, a gentleman and a young lady, that came. They were very professional. They informed me of every detail that they would do so they made me feel comfortable with their work ethics. I love my new carpet, and I will highly recommend Empire. I'm well pleased with the overall product.

My wife and I recently decided to remodel our guest bedroom, and in doing so, we were debating on carpet or hardwood flooring. My wife saw that Empire was having a 50% off sale, and ~6 yrs ago they carpeted 3x rooms for us for ~$1,675.00, so we decided to give them a call again for a quote. After seeing the ad, I noted that it stated “select” carpets which I interpreted as any carpet except the ones you’re interested in. Nonetheless, the sales rep showed up and I inquired about the 50% off selection. I was informed that it was for a plush carpet and did not apply to the carpets I had previous chosen; the sales rep already knew what our past installation was. She stated that she had a different, similar, style that she could apply some “coupons & discounts” to but that there were no current sales on our previous selection.

I had just bought this house and Empire was able to do the carpet in my timeline, and that's why I went with them. Then I got a call the day before saying that, "Oh, we're not going to be able to make it on that day," which I already had movers coming. It was supposed to be a Saturday and I had movers coming on a Monday. So, I'm like, "That doesn't work for me." I unfortunately didn't receive the call and speak to the person in person, but he gave me an 800 number that went to a medical facility. I could not get ahold of anybody to try to figure out what was going on and what they could do for me. I had no phone number from the salesman, he didn't have a business card on him, or it was too new or something to that effect. I was so aggravated. But it is done now. They did a good job and they took care of me.

We scheduled them for a October 1st install and they never showed up or called us. On October 5th we called them to see what was going on. They made an excuse and scheduled us for the 15th install. Then they again never showed up so we called to cancel and then they said let us have another chance so we rescheduled them again for the 19th and again they never showed up! Now we are having a hard time getting our deposit back. Buyer beware!!!! DO NOT USE THEM!!!

I had Empire come out and carpet my entire second floor, three bedrooms, hallway, and stairs downstairs. My carpet down here in the living room was probably 10 years old, and I was tired of the color so I called Empire again because I had a good experience the first time. The rep showed me everything that I was wanting color-wise and also showed me different textures. He was very good at answering everything that I had. Empire doesn't pressure you or speed your process up. They give you time. From the time I ordered it until the time the carpet came in, it was about two and a half weeks, which was not bad at all. The installation took two or three hours and that went very well. I've only had the carpet a couple weeks now but I love the color, and it vacuums up really well.

Empire Today had a better price and they could do it sooner than the other company. The carpet I bought is stain-resistant. It had a longer guarantee. Empire had a lot more warranty factors that are more than the other one. The installers were great, very courteous, super fast and efficient. The salesperson helped me. I called his direct number and anything I needed, he would talk to his manager and make it happen.

We used Empire in the past and also friends and family have used Empire. We were happy with them. We used them again and I liked that the salesperson brought in some samples. I ended up choosing something different from what I thought I would and I liked it and it looks good. It was very quick to get the installers to come out. We're very happy with that. The flooring looks very attractive. The only thing is when I purchased it, I didn't consider about leaving marks on the floor when you step on it. It looks very nice when you vacuum it, but then when you walk on it, you see wherever your footstep went. So, if I decide to get other carpeting, I'll try to keep that foremost in my mind.

We had a laminate floor done and they're installing carpet today. We did the bedrooms, the front room and a sewing room. Overall, it's really good. It matched the old flooring that we had really well. The sales rep of Empire was also very good. I was also surprised it was really affordable.

The installers broke a leg off my table and they popped a hole in my wall. It wasn't their fault though. There were only the two of them and when they took the baseboard off, that had my door stopper on it. When they came in the front door, they put the doorknob in the wall. Things happen. The table could have been the way it was flipped over. Now, I had the wall fixed. I took a picture of the receipt and sent Empire the picture of the receipt. But it's a small company and they don't have a letterhead. I'm out $300 for my wall because I don't have a letterhead with their name on it. I have a business card. I'm upset. I like the product of Empire, but I don't like the way I'm being treated.

I had some carpeting and some laminate flooring from Empire Today. I called to schedule an appointment for someone to come out and that went well. Then, they came out, offered me different selections, and installation was set up. The installer reported on the day and at the time that they said he would but I had an issue and he had to come back and fix that.

The sales process with Empire was great. However, I'm having issues with the installation. I haven't had a great experience. I purchased the product. I had to put a down payment down. The earliest they had for installation was three weeks out, which wasn't a major issue. But, on the day of my installation, they called. The installer didn't come to work. They wanted me to call back and reschedule.

I had carpet done by Empire. Everything went well until they broke a window out of my living room. Other than that, everything was okay. The salesman did a really great job. But the installers, not so good.

I had worked with Empire before for my living room and I liked the job they did. I had a total of four bedrooms done by Empire. Two were done in one day, and two were done a few months ago. After I had my rooms done, there were trails of ants in each room after they got there. When I called, they said it must be due to the weather. That’s not due to the weather. I called twice. The second time was weeks ago and I heard no response from that. I love the products, but it’s just the ants.

My husband trusted the salesman and went ahead with a different carpet of same quality level we picked initially. Salesman Tom ** stayed on top of the order and made sure everything went smoothly after the first incident. Special Thanks to Tom ** and David ** for making this right. We finally had the carpet installed today, the installer were very courteous and meticulous with their and the carpet looks amazing and we are very happy with the result.

I've had carpet in the two bedrooms upstairs done by Empire and then the vinyl in the bathroom and the stairs going upstairs as well. When I was planning on trying to do some flooring earlier this year, we just can’t afford it quite yet. I really liked the lady who did the flooring. I just called them again. The cost was right about par for what I was looking at and the quality was definitely better. I also like how fast they were able to do things and I really liked the saleslady. She was upfront with me about everything and tried to give me the best deal possible. The flooring is awesome. I haven’t had any problems with it so far. However, there was a little hiccup during the first installation. They weren't given enough product when they came out. When I tried to reschedule, it took quite a while to get a hold of anybody.

We had Empire before and we were pleased with them. They also did a fine job this time. We had taken out an old carpet. We wanted the plank flooring. The customer service was good. They also did a great job installing.

We had Engineered wood flooring installed in living room, beautiful flooring but the flooring was supposed to be Installation Method Floating - Click Lock - Engineered Floating/Glue Down. But at one of our entryway the floor bounces violently spongie. We notice it after a few days. We contacted Empire Today to get installer back to fix - complete sham and run around. I have expressed how unhappy with this problem in more than a dozen email - several videos. Nothing. Now it been two months and still nothing - The said part is we spent additional money for the Empire Service Plan.

We did laminate flooring with Empire. We had several estimates. The quality and cost were fairly even across the board. What was really the key was how quickly it could get done with Empire. The sales rep was also very professional. He seemed knowledgeable about the trade, as well as all the products and any deals that were going on as well.

Empire sent a woman out here and she was very nice and knowledgeable. She had some samples with her. I was having one room of laminate flooring put down and a little hallway and a closet in there. We talked about everything and got it all squared away. We filled out the papers for it to be done. I clearly mentioned to her, my furniture will need to be moved. She said, "Oh yeah." I'm almost 80 and I can't move this furniture.

We were very pleased with Empire. They were great. The salesman wasn't pushy. They were very efficient, quick and professional. We have another room to get done soon and we will go with Empire again.

Unable to receive high quality carpet in a timeline turnaround needed. I read reviews and met with Empire Today representative. He sold me an 8k installation with a two week turnaround. I was thrilled at the promises … and, when my guys arrived with the carpet, which I took the day off work to install, it was not bound as promised. They drove away and it took three weeks to get a customer service rep to return my calls with a new installation date. Two month later, 3 scheduled days off work and installation dates with no carpet, 55 calls to the warehouse in MD, only 3 calls returned to schedule new installation dates, 8k fully paid, 5 calls to management, 1 hour wait time for a voicemail to the rep who sold me the carpeting, with no return call … Furious. Being gracious and accommodating was more than insufficient. Am furious, paid up, and still no product installed.

Customer # **. Previously I utilized EMPIRE Carpet and was very pleased and recommended them to family and friends, who gave them business as well. I even requested the same sales representative thinking they would do the exact measurements as previously, however he measured again and we placed another order.

The sales rep was really nice. He was good and very informative. I got the high end of the vinyl, wood panel type flooring installed in two bedrooms, a hallway, and a dining room. Empire scheduled the installation right away, and it was done pretty quick. The installers did the work from 8:00 in the morning till 6:00 in the evening. The flooring looks really nice. I was told that I can't use steamer on the flooring but then somebody else said I can. So I'm a little confused on that.

We had two rooms with carpeting from Empire Today. We liked the quality and the price. Mark, the rep, was terrific. He was very thorough. There were a couple glitches where we couldn't reach someone that was supposed to deliver the carpeting, and they didn't have us down. Then someone pulled some strings and got it rearranged so they could come and deliver it that day. So mostly, the experience was good. We were pleased with the install. The installers were efficient. I like the texture of the carpet. It's supposed to be stain-free. But if I spill something, I'm having trouble getting that out. Other than that, I've been satisfied with it.

Empire Today did a good job and I was pleased with the pricing. We've been wanting new flooring, and I had a couple people come out. The couple flaked. One didn't give me a price but came out. Then, all of a sudden, a little while later, I got an email. I always delete that crap, but it said Empire was doing the 50/50/50 and in my other house, I got flooring through Empire. So, I looked online and I saw good deals. I was pretty pleased with that. Things took a lot quicker than I anticipated. I had to come up with the five grand to give them upfront for the quarter down, and they were gonna start that week. I said, “Well, wait. I need to make sure I can come up with $15,000 right away.” I was the one that had them wait an additional week. Then, the install only took two days.

We used Empire before in our old house, and we were pleased, so we went back to them. We had them put carpet in a couple of rooms in our condo. I called them up and the sales rep was there on time. The timing was perfect. He was very knowledgeable and friendly. He explained everything up front, including the financing packages and the promotions. It was all very painless. The price of the flooring was comparable if I was to do it myself. I didn't have to do it myself, so it worked out well. The installers were dynamite. We had a couple of tweaks they had to do on the fly, and they accommodated us and explained the extra charges that may happen. They were reasonable with the extra charges and the job came out perfect.

I had carpet installed in the living room and the hallway, and it is gorgeous. I had a really good experience.

I've used them in the past when I got my carpet. So I decided to go back with them again for the laminate wood flooring and the vinyl, linoleum. It's kind of convenient to get the product and then the installation from one place instead of having to buy it separately and then find someone to put it in. The installers got the work done as soon as they could within the timeframe. Everything was fine. I like that the flooring is going to be easier to clean and it looks better.

My first time with Empire Today was good. But I'm not real happy with the second time. During the first time that they came in, they were fast and they did a great job. Everything was fabulous. But the second time, I'm having an issue with one floor and I’ve called them four times now. They still have not returned my phone call. When the salesman was here, I gathered that it was gonna be a one-day job. But it turned into a three-day job. On the half bath, they ran out of the matching trim and it was supposed to have some kind of leveling agent on that floor. But now, since they didn't do that and with the type of floor I got, it buckles. Also, the trim has duct tape on it and it's holding the trim up. But the rest of the three floors they did was fantastic.

I shopped with Empire Today seven years ago, so I used them again because they did such a good job. Funny enough, I got the same salesperson this time. We remembered each other from seven years ago. He got the same professionalism and knowledge. He showed me samples, and the installation went super smoothly.

On September 2021, I needed my living room, my hallway and my stairs to get done. The sales man came give me a price on everything. They said they will come in two weeks to do the installation. The installation will be on Friday. I took a day off at work just for that. On the day before in the evening, they called me and said that the materials are not ready, they have to reschedule in two weeks. So I waited in two weeks. When the day arrives, I was waiting for the installation. I waited, waited, then I called the lady who called me four days in advance to confirm that they will arrive that day. When I called her, I said, "No one showed up, I am waiting" and "What time they will come?". The lady kept saying, "They are scheduled to come today." Then she gave me a customer number to called.

Empire installed some floors in the kitchen, dining and den. The quality is great and it's easier to clean.

It was more convenient for Empire to come to the house to do the measurements and they were able to get the work done very quickly. I had a very nice sales rep and I liked him. He was personable and honest. He gave me positive feedback and helped me out. The installers did a great job and I really like the carpet. My son loved it too. It's soft and has nice color. I enjoyed working with Empire on the whole but I really need to find my paperwork. Some of the rugs started coming off the stairs last week. I have to call and have that repaired.

We used Empire several years ago. I knew that’s who I was gonna get my carpet through again and install it as well. I got a good deal and I'm perfectly happy with what I paid. We had carpeting throughout the house. The guy that came out and sold the product to us was awesome. His name was Matt. The installers were there the next day that they had told me and they did a great job. The work was all completed on the first day that they had planned because they didn’t get any employees.

Empire was timely and friendly. The sales rep was good and the installers were nice. Everything was good. I just have some floor damage underneath the carpet. I wish they would have called me upstairs and let me know that my floor had issues before laying the carpet over, but that’s okay. Everything’s fine.

On 8/12/21 we had ET installed wood in our hallway. ET gave the installers the wrong thresholds (Error #1). On 8/13/21 the installers came back and installed the correct thresholds. On 8/28/21 we went on vacation for a week. When we returned one of the thresholds was coming up on both ends (Error #2). We immediately notified Joe ** (Mr. ** is the man who sold us the wood laminate) and ET of this. Several weeks, numerous telephone calls, and threats of lawsuits later we were promised a return call in 3 to 5 business days. We received no such call (Error #3). Finally on 10/8/21 a nice lady told me that someone would be out on 10/14/21 and they would call with a more precise time. If the installers do indeed come out on 10/14/21 it will be 64 days from the date of the original installation until completion of the job (assuming no further faulty installation).

The cost and quality that Empire had were comparable and marginally different from other companies. The rep gave me everything that was available to her to offer to me like the 50/50. She had some other installation incentives as well. We had Empire do carpeting in our living room and the installation went smoothly. The carpet is pretty.

The Empire sales representative was fantastic. We had carpet installed. We were very well pleased with everything. From making the appointment all the way to the end of installation was a very smooth process. Everyone was extremely nice. The work was great. We love our carpet. It looks fantastic.

OMG ya'll do not do it. We spent 3k on carpet less than a year ago and it was installed so badly it had to be entirely replaced once already. A few months later and the seams are showing again and there are ripples throughout the room. Empire agreed to send a repair person again. My husband has taken off work TWICE to wait for the repair person, who did not show TWICE. The last fiasco was yesterday when they assured us the installer was coming but he called me at 4p and said he would come today. Here it is today and still no installer. Day 3 of no-show. I feel like I'm being punked.

I would not recommend Empire, not even to my worst enemy. After what seemed like a smooth consultation, we agreed to go with empire to install SVP flooring throughout our two bedroom one bath apartment. We were given an insider tip to buy our baseboards at a nearby warehouse and assured that the Empire Today installers would install it. Not only were we told the wrong amount needed (both my husband and I wrote it down and confirmed with the man doing our measurements) but on day of installation the installers were not told about the baseboards.

The person that came out to bring out the samples was very professional. The price was what was quoted, and then the installation people were very professional. They did a good job in answering questions. I would definitely recommend Empire Today.

The first problem I had with Empire was when I ordered for them to come in for a free estimate, they never called me so I ended up missing my appointment. I had to reschedule it and that pissed me off. I told the people at Empire to call my phone and they said they did, but they didn’t. I asked them three times if they had my number and they kept saying yes. I gave them my phone number back to back. When I called back to make sure the appointment was coming through, the lady I talked to told me that they had the wrong number. I was moving to a new apartment and I wanted to get the carpet before I got my furniture. But I had to go the other way around.

My other floor’s really beat up. I like my new one a lot. It looks really nice. I'm really happy with it. I got my money's worth. Empire was really professional. Their guys came in, got the work done and they were friendly. I'd hire them again.

The representative from Empire Today got a little iffy. We had a little problem because I wanted three rooms done, and he only wrote up two rooms. But I went ahead and had the two rooms done. They did a good job. Everything went smooth as silk. I needed carpet put in. Everybody likes it.

Empire is the right company to select. They did everything they said they were gonna do. We had carpet installed in the basement. The basement looks better now. They put the carpet also on the steps going down the basement, which helps a lot with my arthritis. The rep was very informative. The installation was great. The guy did a wonderful job, was very considerate, very polite and he was on time.

Eugene, the guy that did the install of our flooring from Empire, was fantastic. We had a laminate floor installed. We love it. I have found a couple of spots in it that the finish isn't right. There are really small spots where I can see a white do, but we're super happy with the floor. I couldn't talk better about it. It's durable, sounds good and feels good. The maintenance is easy, too. We ended up waiting an extra three weeks for our flooring because they ran out. When I called customer service about it, they said, “Oh, well, we pull the products as needed for the day of the job.” I'm a maintenance manager, so that makes no sense to me. If I buy and pay for a floor, you should have my stuff set off to the side for that date. We ended up waiting. I almost canceled the order and went somewhere else, but we're happy that we waited. The installer made up the difference.

The sales rep was really awesome. She was really helpful and I have no bad experience with her. She really did a good job. The install guys were great, too. They were clean, neat and on time. The carpet is really nice. It met all my expectations. I like it. Everything is the way we want it. I would recommend Empire in a heartbeat.

We got laminate hardwood from Empire Today. Their turnaround time was better. The installers showed up, unloaded their equipment, moved the stuff out the area, installed the product, and placed my stuff back accordingly.

The installation guys were awesome. But when we picked out the floor, the sales rep didn't say anything that we couldn’t use it. So when the installation guys came, they said we couldn’t use it because the floors were too unleveled. So then they had to come back and we had to pick out another floor to use. It was just a cluster. Then we had to wait another two months to get the installation done. But they didn't take long to do the job. They knew what they were doing. Empire did a good job.

We've been using Empire for 30 years. About three years ago, they put in my hardwood floors and that was in my living room, dining room, stairs, and foyer. Then, this time, they put the floors in my kitchen and two bedrooms. The floor is very nice. Working with them went very well. You don't have to wait a long time for them to do the job, and the price is fairly reasonable, but the work is excellent as well. They didn't take all day to get it all done, and when they called and said they were gonna be at a particular time, they were here. The installers were friendly, helpful and they were prompt, too, about the work and were very professional.

The sales rep came and he explained and got the transaction. The installers did a good job. But the scheduling could be improved because I got postponed three times. That was not good because I had to leave work and make sure that I'm home, but then nobody came. I complained about it and I was already compensated for that. They gave me another discount. So everything was fine.

Everything was good, including the timeliness, punctuality, and the quality of the work.

We needed something done right away. I contacted a couple of other carpeting companies, but they were out for about two weeks. Then I called Empire Today and a very nice young man came out and gave us the estimate. But when I went to make the appointment, it was not Empire Today. It was 10 days out. So, that was disappointing. That's kind of a misnomer, and it either has to be effectively done or taken out of their title. Because that's the expectation when you call it Empire Today. It delayed our open house by a whole week. But as far as the quality of the carpeting that we chose, the quality of the labor that came and installed was fine. The installer was very cautious. He covered the stairs, so they didn't get dirty.

I had the carpet installed in the den, living room, and two bedrooms. The carpet matched better than what I thought it would. Also, the carpet is better than the picture. The picture that I saw doesn't do this carpet any justice. This carpet is brighter than what the picture showed. But the install went great because I had the carpet already taken up in one room. The installers were in and out quickly. I've had flooring put in by Empire Today on ‘98 in Baltimore City and then I had the carpet put in here in Florida. Both times, it came out excellent.

Everything went good. They installed when they were supposed to. It looks good so far. We like it. But the sales rep didn't leave any contact information when he met with my daughter when she picked out the flooring. So, we did have a hard time getting ahold of the sales rep to get the installation scheduled. But he was able to make it happen once we were able to get ahold of him.

I had vinyl plank flooring put in for all my bedrooms and two bathrooms. The sales rep that I dealt with was very thorough and polite. He knew his stuff. The installers came in, explained what they were gonna do and got the work done. They cleaned everything up and did everything as they said they would do it. The flooring looks good. Empire met all my expectations, and I’m very pleased with the outcome.

Empire had what I wanted in stock and I had a two and a half week window between when I bought the house and when I was moving in, and they could get it done in the time frame I needed. The sales rep was very knowledgeable and he talked me through everything. It was very comfortable back and forth. He answered all my questions. There were two installation days. On day one, the installers called me when they got here. They got here before they sent out the warning, "Hey, your people will be there soon." So, they got here before I expected. Fortunately, I live right around the corner. So I jumped and I met them here. They held up what they brought and confirmed that it was what I wanted. I walked them through the rooms and made sure everything was good. We went over the paperwork and I did the final payment.

Karen came out to do the quote and she was amazing. She knew the product and the best ways of going about what we were looking for. She was pleasant and courteous. What we got and what we paid for what we got was matched up. The installation was good. The only thing was that we were the second client for the day, so the installers were here a little bit later than I'd rather them be.

We got new carpeting from Empire Today and the installation and setup were good. We wanted it in a rush and we had even asked for it like four weeks back and they had scheduled. Then, the day before the scheduling, somebody called us and said that our carpet was not in stock. That was a little bit of a shock for us. They were nice enough to bring the carpeting, but the one which we had chosen was a higher quality and it was on sale. The one that was available is a good quality also as the sales guy said, but it was not on sale, so we ended up paying the same amount. My husband and I felt that it was a little inferior to the carpet we had chosen.

During the last rain storm one of my daycare rooms got water damage. The rug was starting to stick and I had to get it pulled up and something done in the room. After taking everything out either to junk or little to reuse it was suggested on one of those sites that make recommendations for pros. I called Empire and the sales rep came the next day with a start date in just a few days. Unfortunately that is where the service ended.

Updated on 10/21/2021: I wrote my original review job half done on Sept 20, 2021 where Empire responded quickly and a month later I have received no call from empire regarding my molding. I would never recommend this company anyone.

The whole process with Empire Today was pretty terrible. They're still not finished doing our vinyl planks. When we called to set up the appointment, they answered the phone right away. They were able to set up an appointment for later that week. They were here on time. When the gentleman came to talk about the product, he was very knowledgeable in what he was able to tell us. However, when we asked them for the quote on the flooring, he told us that he could verbally give us the information. But he was not able to leave anything with us for us to make a decision. We needed to make a decision right on the spot if we were going to purchase that day. And if we decided not, then we would have to have another person come out and do the interview all over again. The pricing he gave us was not valid for anything more than his visit.

Empire Today installed carpet and put in the Scotchgard and several kinds of padding that they had for animals. Then we had an emergency so we had to leave. Unfortunately, on the day we had to leave, my sister knocked over a bucket that I was cleaning the bathroom with and it went onto the floor. I measured it 20 x 20. We cleaned it up and did everything we could possibly do. We then left for another three days for the emergency.

Everything went well with Empire. We were satisfied. The crew was wonderful. They were very good at what they do and professional, too. They provided exactly what they say they would. I was very happy with how they performed.

There was a major screw-up in our carpet order with Empire because the original carpet that we selected wouldn't work in our situation. The installers came out, got the carpet all loaded up ready to install, and said, "We can't install this." There were some areas that needed the carpet to bend around, a stair step. And the carpet that was originally sold to us was too stiff. We couldn't bend it. So, they took it back. I had to get the sales rep out again and pick out a different carpet. They had to do it again. There are a couple of areas in the flooring that I'm not satisfied with, but overall, it's good.

The sales rep of Empire was nice. The installer was great, too. I love the new flooring.

Empire Today. They are so fast to send you a salesperson to come to your house and show you the sample and try to make you purchase the product, but after that, they give a tough time to fix any issues. I have been struggling with them for over 3 months to come to fix a couple of pieces, and I have been installed this kind for only 5 months, and it starts having a big gap between the pieces. Really a bad experience and I don't want another person to be in my situation so Please think twice.

We had a laminate floor installed by Empire. However, I thought that the flooring was going to be more than a quarter-inch thick or eighth of an inch thick. I also thought that I was getting the underlayment. But it was not included. But I like the color. The reps and installation crew were also very good.

I had hardwood flooring done 12 years ago. I was going to do the hardwood flooring, but Empire didn't handle that anymore. They couldn't match what I have, so I went with the extra carpeting. Other than that, it was okay. The sales rep was a good guy. The two people that came were good too. It was a man and woman. They were hard workers and they kept working pretty steady. I'm satisfied with Empire.

The salesperson of Empire came out and showed me the different samples and let me choose from those. He explained everything and how the process would work and told me that they could do it in a day’s time after he measured and showed me. I narrowed it down for the first four colors. He explained everything at a price that’s worked. He told me Empire would finance and I could do that if I didn't have the money to pay for it and set up payments. So, I felt comfortable that they went over everything. I also like that they have a big variety of colors and styles that I can choose from that will match my canvas and decor that I had in the kitchen.

Empire was a little more expensive, but it was worth the convenience. We’ve used them before as well, so we know that it's a good company, and we're satisfied previously. We recently repainted the kitchen, so I had specific colors in mind, and I told that to the sales rep. He went out, got his sample book, and we went right to it. We had some vinyl flooring installed in our kitchen. The installers took off the old flooring, which was here for about 40 years. There were a few doorways that it entailed, and my only complaint was that when they cut the saddles that connected to the other doorways, a lot of times, strips of the metal were left around. There was even a couple of pieces out in the grass. But otherwise, they did a great job. I like how it looks. If walking barefoot on it, one could tell that it's vinyl, but it really looks like tile. Many people come in and ask, “This is vinyl?” It worked out very well and I was very pleased with the product.

I made an appointment over one week ago for a sales tech to come out, measure and price a 700 sq. ft basement for all new flooring. The old flooring was ripped up after water damage and the remediation company recommended Empire. A sales rep gave me an appointment for Saturday, September 11 at 1pm. I rearranged my entire weekend to accommodate. I received 4 text confirmations and 3 phone confirmations. At around 9:30 am on said Saturday I receive a message that they cancel. No reason, just not coming. I called several times and was told the earliest I can get a call back was Monday as no managers work weekends. I spent hours trying to get someone. This company will waste your time and use bait and switch tactics to get your business. Very unfortunate.

I had the vinyl wood flooring in the living room, dining room, hallway, and master bedroom. We liked the package better. The thickness of the vinyl was a 12-mil, where others were 3 and 4 mils. So, we went with the thicker mil products. The installers came in and they moved things. They got the carpet out, sanded the floor in certain areas, and they started putting it down. They didn’t make a mess. And what they did, they cleaned up. They did a great job.

We just bought the house. It stunk to cigarette smoke. We couldn't do anything until we had the flooring done and the sales rep took advantage of that because he kept rushing me through my questions and not really answering them, just walking around in circles. He could have listened a little better. Then I knew the flooring I wanted and the color so I got the luxury vinyl. Four gentlemen came between 8:00 and 8:30 to do the installation. Only one spoke English and he was very readily available for all questions. All four of them worked like a well-oiled machine and they worked great together. I was happy with the care that they took. Ricardo was the lead tech and he left me a cell phone number in case there was something that I saw. The only thing that my husband and I saw was that they didn't nail down a corner of the trim for the flooring inside the closet, which was no big deal. People should give Empire a shot. I had a great experience with them.

I have always been the person to sort of roll my eyes at extravagant complaints, thinking there must have been some kind of miscommunication or over exaggeration. I was wrong. I was naïve to believe that established companies would blatantly lie or flat out refuse clear communication to their customers. We signed a contract with Empire for vinyl flooring. In our living room we had laminate flooring and a 9x12 carpet inlay. We specifically asked the sales rep how they would fix the difference in level and he assured us there would be no additional charges.

Updated on 09/24/2021: As of today, September 24, 2021, the flooring installation still has not been completed. The initial installation started on August 26, 2021. On September 16, 2021, Empire Today customer service representative Charles ** emailed me confirming the needed materials to complete the installation were in stock at the warehouse and the next available day for installation would be September 23, 2021. I took-off work yesterday only to have the contractors not show up at my house to complete the installation.

I told the sales representative what I was looking for and he had the samples. The flooring that I liked was reasonable. Then the installation was interesting. I understood in the contract that the installer would move the furniture, which specifically said to move the furniture out of the room. It was part of the $200 price. The installer started working in the bedroom and my mattresses were there ‘cause I couldn’t pull them out. He decided that he was just going to move the furniture from one side of the room to the other. I figured he was gonna put a tarp because there was dust when he was pulling things up so I had to point that out.

Our purchasing experience with Empire was great. It was ordered one day and the whole process took about six days. Everything went smoothly. We did the carpeting in the family room and one of the bedrooms. The carpet made a big difference. The guys did a great job. Irene was also great when she came and showed the product.

Empire did a good job, especially the guys that put the carpet down. Both my wife and I are crippled up with bad knees and bad hips so they had to move a lot of furniture and they didn't complain. They just did it. Everybody was courteous and did a good job, except for the first team. I had to park in the yard because there was a road repair. They couldn't park on the road. They couldn't park on the driveway either because I just had a new driveway put in. I had a spot they could have backed into the yard but they wouldn't do that for some reason. They left right away.