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John Deere Reviews

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About John Deere

Pros
  • Easy to maintain and service
  • Good cutting ability
Cons
  • Frequent mechanical failures
  • Poor customer service experience

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John Deere Reviews

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    Reviewed Aug. 10, 2026

    Company supports a child and women abuser!!! Also their products are really bad. 👎

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    Customer ServiceRates

    Reviewed Aug. 5, 2026

    My Reviews to give the highest rating to the Shorewood Auto John Deere Dealer located in Crete IL service Team. I’ve been a very satisfied customer for the last 7 yrs of doing business with this branch. A big shout out to Dave for all ways addressing my concerns or problems with the perfect solution. My buddy who takes ownership of your problem and does the absolute best he can do for the customer. I worked in customer service field tech for over 35 yrs. He’s a blast from the past in providing customer service. That’s rarely seen in today market. Hats off to Shorewood auto customer service team.

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      TechStaff

      Reviewed Aug. 4, 2026

      Anyone know where to buy that special tape the John Deere dealer uses to keep the X750 Diesel from overheating? I bought the 750 for about $15000 a few years back and the very first time my wife used it to mow...it shut down...overheated. So the dealer came out and took it back to their shop. They brought it back after a few days and pointed out that they had to seal off underneath the radiator to keep the grass trimmings out of the radiator.... so they used some special tape as their repair technique. You can see the tape that is still there. It still shuts down on occasion, yet does pretty good if I blow compressed air back through the radiator after each use....but now some of the tape is falling off and looks like I may need some of it. Thanks for any help, Ed.

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      Price

      Reviewed July 28, 2026

      I bought an S220 in March of 2026 and the lawn mower is good, but I also purchased a way overpriced bagger equipment and I have never seen such a cheap cheap piece of metal that comes on it! John Deere apparently are using sheet metal for the frame and the bags frame is PLASTIC!! I’ve owned three John Deere lawnmowers but my next one I’ll shop around for another one instead of going right to John Deere to buy one.

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      Customer ServicePunctuality & Speed

      Reviewed July 23, 2026

      Poor quality on equipment. Failures where there should not be. Long wait on parts, as in a month plus for simple things. Poor customer service, had to get answers or timeframe for any repair.

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      PriceRefunds & PayoutsMaintenanceStaff

      Reviewed July 6, 2026

      The came to pick up my Zero Turn. After having it for a month they returned it and charged me $1,100.00 for the repair. I cut a little section of the lawn by the side of my house and it wasn't running right. It ran out of gas and I went to get gas, but stopped to pull some weeds, when I got back to the lawnmower, it was up in flames. Totally destroyed by a huge fire. They claim that it wasn't their fault and they are not going to do anything about it. Kind of strange how it catches fire after they totally checked out the lawnmower and fixed anything that was wrong with it.

      I seriously doubt that it was returned to me in perfect working condition. Take a look at the photos and you judge if this looks like it was repaired properly. Keep in mind that if you do buy a John Deere Mower that there are parts and repair instructions that are not made available so you have to go back to them and they do overcharge for everything. I am happy to show everyone the quality of their repairs. I can thank them for almost killing me and setting my house on fire.

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      CoverageRefunds & PayoutsMaintenance

      Reviewed July 3, 2026

      Bought a JD 335p skid steer, only able to put 30 hours on it. Fails all the time. Cannot get JD or local dealer to fix it. Worst decision I ever made and now I will have to go legal route I am told to get my money back on this lemon JD 335p skid steer.

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      Customer ServiceTransparency

      Reviewed June 29, 2026

      The John Deere products are GREAT! However their customer service is terrible I called customer service and spoke with Sky. She was terrible. I ordered parts online on June 18th she proceeded to argue with me that it was the 19th lol. Either way it said 1-5 business days. The total was $501.50 but I saved some money by ordering online. $436.29. June 29th still no order updates, no emails, no phone calls. NOTHING HAS BEEN SHIPPED. I ordered several items and at this point it would be quicker to just go to the local dealer. So I asked to cancel my order.

      Sky told me that she couldn’t cancel the order. I said yes you can. It hasn’t even shipped. And if you do ship it then I’m going to return all items. She said well it’s only day 6. I said yes mam and it says 1-5 days and you haven’t even shipped it yet so at least another 3-4 days so cancel my order plz. I then asked to speak to a supervisor. She says supervisors don’t take phone calls. I laughed and said well let me speak to someone higher than you bc you’re obviously not the boss and the ball doesn’t stop with you. She then proceeded to put me on hold for 15 minutes. Hoping I would hang up. I didn’t though. Sky is terrible at customer service and should be fired on the spot. Tyler got on the phone and Tyler was great! Tyler handled everything no problem. Sometimes it’s just the person.

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      Customer ServiceCoverageMaintenance

      Reviewed June 24, 2026

      Purchase the zero turn 320 and got 5 hours before the mower deck belt separated. Call John Deere and they said it would be a Lowe's customer service situation. The belt from the factory was a 3/8 inch by 118 in it should have been a one half inch by 118 in. No one is willing to replace the substandard deck belt with the proper belt. Not happy with John Deere, or Lowe's customer service.

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      Customer ServiceCoverageRefunds & PayoutsMaintenance

      Reviewed June 21, 2026

      Unbelievable and dangerous experience with John Deere. My family has been loyal to the John Deere brand for years, but what just happened is completely unacceptable. We bought a brand new riding lawnmower, and on just the second use less than 30 days after buying it the machine spontaneously caught on fire. It nearly killed my mother. To make matters worse, John Deere is refusing to cover it under warranty. Their "investigation" consisted of a tech coming out, staring at the burned mower, calling his supervisor, and saying, "There’s nothing left to investigate, refund the woman her money." Yet, upper management is now denying a claim to replace this faulty equipment. Leaving a senior citizen couple on a fixed income stranded with a melted, dangerous machine and zero accountability is shameful. Corporate needs to fix this immediately. #JohnDeere #CustomerService #ProductSafety

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      Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed May 27, 2026

      Unfortunately, I have been waiting my whole adult life to purchase a Deere. I have a shed that's painted in the green and yellow Deere colors and the real colors that the shed store purchased from Deere to my play set in green and yellow. I finally did it. Went to a local Deere dealer here on Long Island and got the Z320M zero turn. Besides the salesperson not giving me all the information needed about the John Deere promise, which is more like the haha, you thought so promise, it is the worst machine I have ever used.

      Told the salesperson that I would pay the 600 dollars to have the 1000 dollar bagger installed by them. Lucky day my Deere is arriving, well, the bagger was not installed like I had asked. Ok, cool, I didn't pay for it so kinda no harm no foul. Spent the next 6 hours researching how to install it correctly because I was told by the sales person if anything was scratched, dented, broken or missing, it would not be covered by warranty. Got it all together, but unfortunately didn't need to use it because I had already done my spring clean up with my 10-year-old pulon pro 42-inch tractor. This was on April 17th. If anyone knows Long Island they know we had a cold and wet April and early May.

      May 17th, the first day I was able to use the mower, and boy was I excited. Well, besides being covered in grass and dust from everything blowing out from under the deck, it was leaving clumps everywhere. I was so upset and disappointed at how poorly this mower was mowing. I called the dealer, but they were closed. Called again on Monday to only be told that there was a John Deere promise. If I didn't like it, I had 90 days to return it.

      The sales person same one mind you told me he had to check with his manager and would call me back. Tuesday, May 18, 3 pm, still no call back so I called them only to be told I was going to call you. Unfortunately, the promise was only 30 days for you. Well, I was pissed. Called to speak to the manager and he told me that if I wanted to return, I had to take a 33% loss on a 5000 dollar machine after only using it for maybe an hour and a half. He told me I had to call John Deere and see if they would honor the promise because I was over the 30-day period.

      Called John Deere Financial 3 days later with back and forth calls between the dealer and John Deere financial, well nobody wants to honor the promise. Ugh even more mad about this whole process. So now I am stuck with a machine that makes me dirtier than any mower I have ever used while mowing, while also leaving more clumps of grass than I have ever left with my 750 dollar pulan pro. None of this sat right with me so I lift the mower to try and understand why it is leaving so many clumps. Well, the bagger chute sticks about 4 to 5 inches into the deck, leaving a huge pocket before the grass can even get to the chute opening. Well, I now know why it is leaving so much grass and why half the grass and leaves are just blowing out from under the deck.

      All in all, the "Cadillac" of mowers, the green and gold, the standard of excellence, is the worst purchase I have ever made. On top of John Deere not wanting to help and the dealer/sales person not being at par with what the Deere brand should be if woukd never recommend anyone to buy a Deere. I have used just about every brand of mower in my years of working outside. I was a landscaper as a teenager young adult so it's not like I don't have any experience in this department. I am currently still a blue-collar guy who works outside every day. Please excuse my poor penmanship, college was not my route. I am not the most well-written person out there. Utterly disappointed, stuck with John Deere mower owner. I would give it 0.1 ☆ but unfortunately, I can only give it a 1.

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      Reviewed May 20, 2026

      Three weeks into cutting season with a brand new x370 riding mower - and the thing just stops dead in its tracks. Drivetrain/transmission belt came flying right off. The Oil filter was also on way too tight from the factory. Tried to convince the wife to go with a Cub Cadet but she wouldn’t listen. John Deere’s just aren't made like they used to be. Now the dealer is saying it’ll be weeks before the belt can be put back on. Something that should take only minutes.

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      PriceRates

      Reviewed May 16, 2026

      John Deere is a disgrace to the American farming industry. You screwed John over. A farmer who you messed up a deal for and destroyed. Shame on you Rick! My family has been buying this over priced junk farm equipment for generation. Never again. We are now using your competitor. John Deere will be bankrupt in 10-15 years.

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      Customer ServiceCoverageTech

      Reviewed May 13, 2026

      I bought A1025R with all the attachments from tractor central in Cameron Wisconsin $30000 package. I get it to my house, and I went to mow and only made it 1/4 of a round of my yard. And the PTO shaft came out from under the tractor. I called them. They came and picked it up after several attempts. They Let me have a loaner to mow my yard. And then in conversation with the salesman, I said that it was hard for me to believe there was no damage done under the tractor when the PTO shaft, let loose at 2100 RPM and he said that there was no damage done, except I had an oil leak and they fixed it.

      I got it back today. I mowed the yard with it. It worked now. I've taken the deck off the tractor and I crawled underneath. They put the same PTO shaft, in that came out before, and the belt that runs the mower deck has a nick in it, and they couldn't even replace that. I would not recommend service or buying anything from these people. Total disappointment. Never again.

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      Reviewed May 4, 2026

      I own an X758. This is the 4th John Deere mower I have purchased over the last 45 years. Very disappointed with the plastic construction of the steering column!! I have the same plastic parts in my 3039R tractor as well!! I have to say that my next investment this week will not be a Deere!! Going to Kubota!! Done with lower quality construction in your what should be higher standard machines!!

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      CoveragePriceMaintenanceStaff

      Reviewed April 24, 2026

      I have the recalled D105 lawn tractor. I keep it maintained until finely the plastic made cheap transmission failed. They designed this tractor to fail using plastic components as well as a poor engineering standpoint. My old craftsman at least had a removable back panel to access the rear where the d105 you must pick apart and drop the axle and transmission to get in there to replace a belt or other. The injection molding has empty cavities designed to trap grass and dirt around both primary and secondary areas of transmission should be made hollow on one side with flat side facing up. A whole threaded bolt for a bearing guide was another engineering flaw I seen. They make it to where they want you to bring it in to service to get more money from you.

      Last John Deere product I ever buy. The engineer who designed these should be fired. Literally a heat sink design to cause plastic components to hot weld. I’ve seen the same poor thoughts poured into the L series and pro lines. Some higher up models do have metal transmission parts but still in a poor housing and poorly designed maintenance abilities. Now I know why farmers got angry because John Deere would lock them out of self repairs and other. It runs like a Deere, a Deere with chronic wasting disease.

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      CoveragePunctuality & Speed

      Reviewed April 24, 2026

      I ordered a John Deere compact lawn mower back in early March and still to date they can't tell me when it'll be delivered. This is my fourth. The purchase of a compact tractor with john deere, the worst experience I've ever had maybe change brands next time.

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      Customer ServiceContract & TermsPriceMaintenanceStaff

      Reviewed April 20, 2026

      I purchased a John Deere S130 Model Riding Mower and the product stopped moving in the middle of my mow. The product is less than a year old and under warranty. I called 2 separate John Deere locations - Both customer service professionals were curt and rude. They each told me it would be between 1.5 to weeks, to 1-month in order to fix. It is under warranty and they are still charging me for pick up and drop off to even look at the mower. The experience I am having currently is unacceptable. I would recommend anybody to STAY AWAY from any John Deere Product moving forward. This has just been an awful experience.

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      Reviewed April 16, 2026

      Heads up to anyone looking at new tractors, and are thinking about getting mulching kit. Don’t waste your money because they change design and it’s made out of plastic, so spent $320 for a piece of garbage that neither John Deere or Sunshine Solution Equipment want to stand behind their product. Buyer beware of these folks.

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      CoveragePriceMaintenance

      Reviewed April 16, 2026

      I purchased John Deere riding lawn mower in July 2025. At the start of the season 2026 it would not crank, Home Depot sent me to the local dealer to get service "James Rivers Equipment". They kept the mower for two weeks, when I Picked up the mower they said it was a loose battery terminal. They then asked for $76 for the service, I questioned the warrantee and was it informed it only covered manufacturer defects, so I said some one didn't tighten the cable correctly. James River and John Deere stand behind this and insist it's not covered. It's not the amount of money to tighten a loose battery terminal. It's the point of a warrantee which clearly they will find any way to get out of. Please anyone considering buying the more expensive John Deere product please be reconsider as the warrantee is worthless.

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      Customer ServiceCoveragePriceMaintenance

      Reviewed April 13, 2026

      I have a 6420 that has spent more time in the shop than in the field. Tractor died and never started back. I took it to United Ag & Turf (Weatherford TX). They kept it for months & finally said it needed to be overhauled. Tractor ran great before. I asked them to put an injection pump on it. They insisted it needed a $11,000.00 overhaul. Brought it home replaced inj pump & injectors. Still didn’t run. Had a third-party diesel tech come out and check it out. He said it needed to be BCU. I took it to United Ag & Turf in Rhome TX and requested the replace the BTU. After some time, they called and said that it needed $6800 worth of wiring in a new injection pump and that I owed over $1000 for some wiring work and diagnostic. I did not authorize any diagnostic work. I asked for the BCU to be replaced. I’ve spent $30,000 on repairs on Tractor in the last four years and it’s only run maybe four months.

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      Customer ServiceSales & MarketingPriceOnline & AppStaffBilling

      Reviewed March 5, 2026

      I filed a change of banks for auto pay on 1/15/2026. Took me 2 hours. Site kept crashing. I knew had it all done. Deleted old bank. When March 4 came figure to check auto pay. No fix. They charge my old bank. Knowing there is another bank installed on 1/15/2026 I called them. They called me a liar after telling them what I did.. I been paying $50 extra each month. They hit me $28 for their app mishap. Refused to help me. Always calling me a liar. So I deleted my auto pay. Now have bill pay from my bank to pay them. Hurts they kept calling me a liar and refuse to remove fee charge.

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      Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

      Reviewed Feb. 2, 2026

      My experience with the service department at Wright Implement in Florence Kentucky was offensive. They took a brand new $11k X590 mower with just five hours of run time and treated like garbage. It appears the John Deere profit -driven business model is to make any customer that requests warranty service to deeply regret having surrendering their machine to the abuse and disrespect I experienced.

      Anticipating the worst after speaking to another disgruntled JD customer, I spent over two hours cleaning and polishing my mower before taking 15 high resolution pictures. Then after waiting 30 days, my once pristine mower was returned to me scratched up, filthy dirty, completely flooded by rain and covered with ice. A casual conversation with the delivery person revealed that after the service department was done, he or she threw it outside with no protection. That night we had "severe thunder storms" and a 35 degree drop in temperature. So, after thawing all the ice, I spent about 45 minutes blowing as much of the water as I could out of the wiring harnesses, the motor and everywhere else that was completely drenched in the storm. Thank you, JD!

      Service Invoice #** (WO **) includes the false statement "removed all oil from machine". I exhausted a heavy rag cleaning oil off the motor and frame. The oily mess left behind was so bad that oil was literally dripping from under the frame in the motor mount area. After dealing with that mess, I ran the mower for about an hour only to find oil accumulated in the same spot as before the repair on the rear left portion of the frame behind the motor mount. I'm praying this was residual oil from under the motor where I was unable to clean but at this point, I was so disgusted, I parked my once shiny new machine and walked away.

      Perhaps at this point, my qualifications as a "wrench turner" could be in question. I'm retired now with over 45 years of technical service with some of the largest corporations in the world such as GE and Siemens. I have two advanced degrees including a BS with 25 years electronic technician experience and 12 years as an aerospace engineer. I've repaired hundreds of millions of dollars worth of high-tech automated industrial production equipment. I'll compare my resume and work experience with anybody that doubts my word or works in your so-called service department. It doesn't matter how skilled you are if you just don't give a damn.

      A brand new $11,000 lawn mower shouldn't be sold with multiple oil leaks including a critical component such as the lower crankshaft seal in the first place. A neighbor that farms my place owns several tractors, combines, skid loaders and various other large farm machines. I told him my experience and he responded "I wouldn't own a John Deere". He offered to copy my letter onto his numerous social media accounts where many of the constituents in the local farming community could read it. I don't want to hurt any good people forced to work in a bad environment so for now, I've declined.

      Additionally, a product warranty should add value and confidence with your purchase. I got a good laugh when I received an offer to purchase a "PowerCard Protection Plan". After being exposed to such blatant disregard, how can I have any confidence that my motor hasn't been damaged severely? I may seem overly agitated, but how would you feel if the new car you splurged for broke down as soon as you got it home. Then the dealership does a sloppy repair job and scratches your paint job as thank you for your business.

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      Loan Process

      Reviewed Dec. 3, 2025

      John Deere Financial is ridiculous. We were trying to buy a tractor from a guy and pay off his loan (with CASH) and we had different stories from the dealer and 3 different ones from JD Financial. What should have been an easy process has been a giant runaround and general PIA. I wouldn't EVER finance anything with them because of this.

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      Customer ServiceStaff

      Reviewed Nov. 12, 2025

      Yes I'm a John Deere D130 owner. My D130 only has 103 hours on it. Last month while I was cutting my grass the motor made a clunk noise and shut off I tried to crank it back up but to no avail. I started checking the obvious things that I could. The plugs had a good blue flame, I checked the pistons with a wooden towel to make sure they were moving in and out but to my surprise they didn't move at all while I was turning the motor by hand, I also didn't get any compression while I held my finger over the plug hole. I can't believe I'm having this kind of motor problems with only 103 hours on it. Please help, I read where 1,000 hours or 10 to 15 years is common on there lifespan. I got this mower from my brother that bought it brand new and it only had 75 hours on it when I got it. He may have the receipt im not sure if he bought it at the dealer on Tanner Williams Rd. or Lowes. My email is **

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      Punctuality & SpeedMaintenanceStaff

      Reviewed Oct. 18, 2025

      Purchased a new 1025r TLB in 2023. After 2 years of ownership, there is a growing list of deficiencies. The machine is in for repairs every month, sometimes twice. Here is just a short list of problems: faulty PTO switch, faulty reverse switch, defective draft link arm, leaking hydraulic lines, failed tensioner pulley on mower deck. There are more, but you get the idea. Clearly, there is a serious quality management program - if it even exists. JD is relying on brand reputation alone, allowing customers to find defects. Once synonymous with quality, this is quickly being eroded. Did a thorough research and comparison, but obviously made a mistake and should have gone with Kubota. Don't make the same mistake I, and others, did.

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      CoverageTechPunctuality & SpeedStaff

      Reviewed Sept. 29, 2025

      I bought a new X750 in May 2025 after having the same exact model for 6 years and no problems with the 2019 X750. This new tractor has been in the shop at a minimum of 5 weeks and am told the John Deere promise is for 30 days. This garden tractor from the first time I mowed with it sounded like the mower blade hitting the mower deck. I tried to pinpoint when it was doing this when I hit a bump. I found that it did the same ratcheting sound when the deck wasn't on. I talked to the dealer I purchased it from and they were busy at this time to pick it up and I was fine with that since I could still mow with it. After a week or more in the shop they found it was the fan blade hitting the radiator. John Deere sent them after finding this issue another addition to the motor mount to the back side of the motor to help support the motor mount. This didn't fix it so they added another bracket to the other side of the tractor.

      They noticed it was vibrating really bad at an idle. So the idle speed was turned up enough to help the vibration. Keep in mind I have my old X750 thankfully to mow with as the dealer was nice enough to let me use. They also put a new radiator in since the blade damaged the radiator. They returned the tractor and when I tried to mow the mower deck wouldn't turn on. So they brought my old tractor back again and picked it up. The mower deck was also very noisy and the mechanic said two of the three spindles were bad. I got the tractor back again and they said to hang onto my old one and see if everything is fixed. The first thing I noticed is now the steering is messed up. When the steering wheel is tipped down in the position I mow it feels as if something now is binding and also like limited power steering. They picked it up three weeks ago and still at the dealership. They thought it was fixed but wasn't same issue.

      So now another part getting put on it to try and fix it. When is enough, enough? I want this piece of crap replaced. I have had several X750 units and one 6 years old with NO service at all done on it and this one is in the shop as much as I have had it. I am over waiting for all the stuff to get fixed and if John Deere doesn't want to do anything to get me traded out of it I will trade it for a different brand. My name is Dan **. Waverly Iowa. I have the receipt but so does P & K in Waverly where this was purchased. this is the worst garden tractor I ever purchased through John Deere. Now I totally lost confidence in the tractor and it is going to be traded either for another Deere or some other brand. I am the Bremer County Sheriff in this county and several citizens said they wouldn't have put up with this as long as I have. So now I want something done. Thank you and hope to hear back from someone.

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      Punctuality & SpeedMaintenance

      Reviewed Sept. 28, 2025

      Have had JD Mowers for 30+ years. Bought a new S160 on 9/2024 from JD Dealer. Two years later I had a POS with no support from JD Dealer, LandPro, where we bought it. I'll just name the problems in the first two years. Day One, Zerks cross-threaded and unusable. They gave me some more to install myself. All hood bumpers eaten away by rubbing on frame. Fuel/Gas gauge quit working w/in 6 months. No replacement available because everyone else's had broken.

      Brakes quit working, brake rod broken in two at 8 months, installed upside down. Took to LandPro and was told Warranty expired yesterday. Engine acting up, running like it would blow up. Took off Air Filter and the Carb Choke Plate flew out the Air Filter Input Port! Replaced Carb, 6 months later the engine threw a rod and was destroyed. Hauled away yesterday with $3400.00 out the window. Went and bought a Cub Cadet. So far so good. Got my fingers crossed, but will never buy another John Deere Mower!!!!

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      CoverageMaintenance

      Reviewed Aug. 23, 2025

      John Deere admitted they bought a bunch of faulty deck springs from a foreign manufacturer. Rather than recall them, they continued to sell them to customers who had to replace the springs almost every other cut.

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      Reviewed Aug. 9, 2025

      NOTHING runs like a DEERE👍 I have 40 plus year old John Deere L111 and yes it runs well. I am an 47 year old female with very limited mechanical knowledge and I can fix this mower when it glitches out. My Grandfather would be proud as he swore by this brand.

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      Customer ServicePunctuality & SpeedBilling

      Reviewed Aug. 3, 2025

      Took John Deere 5525 into Ag Pro Rome Ga in September 2024 for noise in transmission. They diagnosed parking pawl broke and damaged gear. They took cab off tractor, broke it down, and "repaired" with new parts. Fast forward Summer of 2025, PTO shaft seal starts leaking. Took 3 bolts off and removed plate (see attached pictures). The seal looked as if it had been put in with a hammer and screwdriver. Plus the seal was dry rotted which means it was not new. Looked over invoice from Ag Pro, they billed us for new seal. Total bill was thousands of dollars. Called Mike in service on July 23 2025. He said bring it in and we will look at it. Why should we have to jump through hoops to bring it to you. Should have sent tech to farm.

      He then said he would make it right and order new seal and ship it to our house. Called him back on Friday July 25, 2025 and he said he was still working on getting it ordered. Called back on Wednesday July 30, 2025 talked to parts to see if anything had been ordered and they fumbled around , put on hold, then told no. We called Ag Pro Cartersville Ga and ordered the seal on July 31, 2025. Said it would be here Saturday Aug 2, 2025. We are farmers and need our tractor. We can't afford for it to be down or afford to constantly add Hy-Gard everyday at over $100 per 5 gallons. Very disappointed and hurt by Ag Pro Rome Ga and John Deere.

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      Customer ServiceCoverageTechMaintenanceStaffHonesty & Transparency

      Reviewed July 31, 2025

      Purchased a John Deere 1025R w/ loader and 54D mower deck. While the tractor loader has preformed well the mower deck is a piece of junk. The idler pulley broke 1st year, took deck back to dealer and they replaced the pulley and belt. This year the same issue w/ broken pulley I took off the pulley and belt and returned to dealer, the replaced again. This time however is where the problems began. They are.

      1. Belt wrong size, returned and ordered mulch kit, again wrong size belt and mulch kit did not fit
      2. Dealer came to my house and out the belt (too small on) the idler pulley now is in a different location putting greater tension on a poor designed idler pulley.

      3. Dealer replaced mulch kit, again did not fit, While I think the one i received is correct one, it cannot be installed due to either excessive steel on mower deck or incorrectly built mulch kit

      While the dealer (Heritage Tractor in Geneseo IL) has been responsive the problem lies with John Deere. I called JD customer service and spent more than an hour on the phone. The woman ask put me on hold. I was not able to do this and asked her to call me back with a solution. She said "we have no way to call back as we (John Deere Customer service) has no outgoing lines." I believe this to be a out right lie. I then asked for here to email me the solution. Again no ability to send email.

      By now I was livid. I sent an email to John May JD CEO to express my total dissatisfaction with John Deere's ineptness and part. No traceability and lack of any customer service. How can a multi national company function with a such performance. I have not received a response, my next move is to drop off my mower deck in his front yard (Yes I know were he lives). I also intend to write as many negative reviews in as many places as I can find to do so. John May you have really PO'd by your lack of response and lack of customer service by the company you are CEO of. Gary ** Le Claire IA

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      Customer ServiceTechPunctuality & Speed

      Reviewed July 30, 2025

      Bought the S100 at the end of last fall from Home Depot. Brought it to the Wauconda location to buy an attachment that picks up leaves. Was yelled at by the Mechanic because I walked into the mechanic office, the same place they walked me through.I was yelled at by the mechanic because I was in the Mechanic area first time ever being in the shop. Use the machine this summer and a plastic fan fell off, brought it back to them, had to pay to transport it there and back again, left it there for a week, came back to pick it up, and the machine was dead. The man just jumped it and told me to take it home and wouldn’t give me an answer why it was dead.

      And service manager told me he wish he didn’t service the machine for me. Now this little plastic fan fell off again two weeks ago and it’s been in the shop again, had to transport it there and back to Libertyville this time and now I’m paying someone $100 a week to cut my grass while the fan is on backorder, meanwhile still paying $100 a week to have my grass cut when I have a brand new John Deere that I can’t use. No one answers when I call customer service. When I did get a callback several weeks ago, the man was on the side of his service manager, and started arguing with me. Don’t buy a John Deere. Customer service is terrible and for my first experience owning a John Deere, which I was very excited about, it is terrible. They have 20 S 100 sitting there with those little fans in it. They could put one on my machine and give it back to me, but instead they make me wait endlessly.

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      Customer ServiceStaff

      Reviewed July 16, 2025

      Bought a S170 from Lowes. Changed oil with EZ oil change and immediately tractor engine problems. John Deere changed engine that was ruined at 33.9 hrs. Got tractor back in time for winter. At 14hrs new engine, engine trouble again. Jasper John Deere reports ruined engine yet again. Total tractor hour time is 49 hours with 2 engines. John Deere states brand new (14hr) engine warrantied for 6 months (time it was stored for winter). So.... 2 engines blown in less than 50 hrs. of light duty work. Not sure of resolution as yet. John Deere Corporate has been contacted and awaiting response. Just thought new buyers should be aware. (PS I take good care of equipment, still looks new)

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      CoverageStaff

      Reviewed July 1, 2025

      I have the John Deere 394 with the 48 inch deck. I love the mower. The material collection is horrible. I purchased the Powerflo system, the bagger and the dump from the seat option. First I noticed that leaves just got blown out of the way and I had to purchase the anti blow out kit. This helped some. The main issue is it just does not pick up debris. I have to drive over the yard 4 or 5 times to get most of it picked up. The Hopper doesn't seal so after I dump it it blows grass out around the door all over me until there's enough in it to cover the openings. It picks up the grass ok but leaves, little pieces of paper or maple seeds etc it does not pick them up. I have tried different blades to create more lift but that has not helped.

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      Honesty & Transparency

      Reviewed June 6, 2025

      Buy at your own risk. I purchase an S130 mower in 2921 brand new and starting the 4th season the transmission won't pull it. I looked online and Deere has known for years the transmissions are junk but continue to sell them. I contacted Deere and they said they have a 2 year warranty and basically told me to F off. I will spread the word what junk they are pawning off as good mowers. What a lie that nothing runs like a deere THAT'S RIGHT. THEY DON'T RUN!!!!

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      Customer ServicePriceMaintenanceStaff

      Reviewed June 5, 2025

      Purchased the S240 May 2022, upgraded to the better heavy duty deck 48". Overall happy with tractor. Smooth running, really good turning unit. My only complaint is that as of first mowing here in Maine June 1st 2025 found gas gauge and hr meter faulty - looked on line. Found a lot of problems listed. I called dealer - they said part warranty ran out May 14th and would have to charge for the part. Called national warranty help line to see if there could be an exception - in the end they said would try to help some on part but would have to take it to dealer to fix - so I in turn would need to pay labor and possibly some of the part. Not happy with the experience with something that should not have failed - literally about 30 hrs on tractor. Hard to believe a cheesy gauge in a dealer grade John Deere tractor. - This was not purchased at a box store.

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      CoveragePriceMaintenance

      Reviewed June 3, 2025

      The service department tried to charge me extra to find the problem that was not necessary since they were told exactly the problem. Annual inspection missed a damaged belt and bad throttle control. Took the mower in more than once and they kept it for weeks instead of days. Just had them replace the belt which fell off the mower during use.

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      Reviewed May 12, 2025

      I have a John Deere E170 tractor which I got in 2019, those easy filters for the oil suck. I had changed three in the past with much difficulty. Today I tried to remove the old filter, and it got stuck and would not fully turn to the unlock position. I pushed down and it would only turn 1/3 of the way and stop. I used a filter wrench and all I was doing is damaging the filter. Now I could spend hundreds to get it fix but instead I got a adapter kit so I wouldn't have to deal with this anymore. It's a very poor design.

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      Reviewed May 5, 2025

      Just got this Frontier subsoiler, ps1001, two days ago. After 200 feet at 20 inches, it hit a rock and snapped vertically in half, beyond repair. It barely got dirty. This is not meant for clay and rocks. Better use on sand only!!!

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      John Deere author review by ConsumerAffairs Research Team

      The John Deere Company is the oldest lawn care company with a 175-year history. This company's distinctive green and yellow riding mowers offer homeowners feature-rich options for their lawn care needs.

      • Innovative designs: This company has pioneered many lawn equipment innovations.

      • 5-acre mowing: Powerful, high-speed mowers are equipped to handle extensive lawns.

      • 9 MPH speed: A fast mower cuts down on lawn maintenance time.

      • Residential focus: This riding mower line focuses on consumer-grade needs.

      • Implements: The attachments and implements expand the John Deere riding mowers' functionality, such as a tiller to prepare soil for planting and a box scraper for yard digging.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      John Deere Company Information

      Company Name:
      John Deere
      Year Founded:
      1837
      Address:
      1 John Deere Pl.
      City:
      Moline
      State/Province:
      IL
      Postal Code:
      61265
      Country:
      United States
      Website:
      www.deere.com