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Reviewed July 13, 2023
I would highly recommend consumers buying/purchasing any other tractor except Kubota. We send tractor into service because it was balling thick white smoke cloud out from underneath it. We have a company that a tractor is needed to perform the jobs, like water and sewer lines. We should not have to pay loan payments until tractor is correctly fixed under warranty/ extended warranty.
We have called corporate, customer service, warranty, and local stores for updates because they won't return calls. They say no loaner or substitute for our inconvenience of loss of company equipment. We have been without tractor for over 2 months. So we now have to bid jobs added for rentals for each job performed. What is the purpose of have company equipment if you always have the extra time spent going to pick up others rental equipment. We have enough employees to do each job assigned. If Kubota doesn't have enough sense to have adequate staff on duty to assist customer's needs then consumers should really consider the businesses that appreciate the sales made.
Reviewed June 17, 2023
As I bought this F3990 Kubota front mower with 72” mower deck brand new and only made it 400 feet before breaking down and having to send to dealer for repairs. After multiple times they still can’t fix.
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Reviewed March 31, 2023
Do NOT purchase a Kubota if you want a company to not stand behind their products and warranty! I feel like people should know how Kubota treats their loyal customers & not have to go through what we are right now. We have purchased 5 pieces of Kubota equipment and several attachments from Oakway Tractor in Seneca, SC over the last roughly 10 years. We have had 2 skid steers in the past few years & the most recent one being only 18 months old with 1028 hours on the machine.
The first SVL-75 skid steer we purchased had engine problems and Oakway could not get a new engine for over a year. In our line of work he can not be down a machine so he traded the SVL-75 with engine problems in for a new SVL-97-2. The NEW SVL-97-2 is only 18 months old with 1028 hours & they say it needs a new engine & Kubota along with Oakway Tractor does not want to stand behind their 2000 hr/24month warranty! They want us to pay $33k+ for a new engine. They also want to point the finger at our insurance company to be the ones to cover the engine instead of Kubota warranty coverage which is absurd! It makes me sick to know that they do honest & hardworking people this way & try to get away with it.
Kubota warranty is not worth the piece of paper that it's written on if they don’t cover their equipment during the warranty period. Along with the dealership putting everything on us to try & get Kubota Corporation to cover the engine. It's a known fact Kubota has issues with their engines but it is easier to point the finger at others instead of standing behind their products & warranty! We will NEVER own another Kubota or anything with a Kubota engine in it ever again if Kubota does not stand behind their warranty! We have reached out to Kubota corporation via email and voicemails but we have yet to be contacted after 3 weeks of trying to get answers. Please feel free to share with your family and friends so it saves them the headache & financial burden of dealing with Kubota with their lemons.
Reviewed Feb. 15, 2023
My newly purchased mini skidsteer scl1000 started leaking coolant and overheating. I took it to a local Kubota dealer to get it fixed that told me it would covered under the warranty. When the dealer tried to file for the warranty repair Kubota wouldn’t allow him saying that this dealer isn’t authorized to work in this specific machine. Now I'm stuck with a $950 bill I have to pay to get my machine back. Why not honor the warranty and why not have a warranty department to talk to directly as a consumer. I paid 40K for this machine and I can't talk to warrant about it? I have 5 Kubota machines and now after this incident, I will never support Kubota and all it stands for.
Reviewed Dec. 30, 2022
Kubota dealer took my RTV for maintenance in August 2022. They said it needed a new oil gasket, charged me $1785.23 which I paid. They returned it to me shaking so violently when it was started that it can't be used. I took it to another dealer who couldn't figure out what is wrong with it and needed the factory representative to help. December 30, 2022 they "think" it's the pump because the first dealer didn't bleed it correctly. It could "possibly" be repaired in a couple more weeks. I have a 35 year old John Deere that is still running and now a 6 year old RTV that doesn't and no dealership seems to be able to fix it. If I could give a negative 10 review, I would. End result, if I get this thing back it's going directly to a John Deere dealership for a trade in. No more Kubota for me!
Reviewed Dec. 14, 2022
In March of 2020 I bought a B2601 Tractor and ordered the backhoe attachment. It is Now Dec 2022 still no backhoe attachment and Kubota says they don't know when I will get it and cannot offer any updates. If Kubota would have told me this when I purchased, I wouldn't have spent 18k on equipment I cannot use for my intentions. Kubota had no problem at all taking my money for something I cannot use the way I want. Problem is I called a dealer in California who had 10 of them in stock, yet I can't get one in Michigan. Kubota CS and Dealer is useless and could care less about my needs as a customer. My recommendation would be don't buy Kubota.
Reviewed Sept. 8, 2022
Bought a new Kubota Landpride RFC2072 rotary cutter from a Kubota dealership in Adams Run, South Carolina, “Steen Enterprises”, which equipment was delivered assembled by Steen on 09/02, and in setting it up for first use on 09/05, I found a zerk fitting within the yoke at the clutch assembly end of the driveline that was not greased when the machine was assembled by Steen. The machine looks well built other than this one thing. The fitting at issue presents as bare metal with some rust on it. I tried to grease it with my grease gun, but it does not accept the grease.
I called Steen and was surprised to be told matter-of-factly that this is not unusual, that these machines are shipped a long way (ignoring the fact that Steen assembles the driveline and in this case failed to inspect and grease all the driveline fittings during assembly), and that I need to remove the driveline assembly, myself, and bring it to them for them to look at, or as an alternative solution to burdening me with the labor and delivery to correct their mistake on a new machine, that I can wait “some number of weeks” for a driver to come to my area and take the drive shaft off, drive back to Steen with it, “photograph it” for their Kubota warranty process, and then, some unspecified time later, deliver a new drive shaft (no promise that they would reinstall it).
I thought I could swap out the zerk fitting myself, but access is tight, and am not able to do it with the tools I have. I suggested that the driver just bring a new zerk fitting or, barring that, a new drive shaft and swap them out on a single trip, and was then told about the inflexibility of their photographing-for-warranty procedure for Kubota— the implicit message being that they don’t trust a customer’s report about the zerk fitting not having been checked during assembly (all the other fittings were greased). I offered to text a photograph which they declined to receive. This does not augur well for Kubota’s quality control over its dealerships.
Has anyone else had a problem with a Kubota dealership’s new machine assembly and/or follow up? I’ll post updates and change my rating based on how this turns out. My conclusion so far is that in geographic areas with the only marginal dealerships, Kubota would be better served making online, direct sales available so that Kubota’s reputation is not hog-tied to the reputation of a marginal dealer (and customers would be empowered to give good service-department business to good firms).
Reviewed Aug. 25, 2022
Purchased a BX1870 Compact Tractor from Dan's Tractor in 2017. Nearly immediately noticed condensation in the instrument panel. I reported to Dan's, including photos. Dan said they'd report to Kubota. Never heard back. Surprise, Surprise, here we are today, and the instrument panel has completely failed. Tractor garaged when not is use. Very disappointed.
Reviewed May 2, 2022
Purchased a brand new Kubota l3901 from Champlain Valley Equipment and it was delivered to my door broken.. Kubota or the dealer refused to stand behind this brand new tractor and charged me to fix a tractor I never got to use!! Buyer beware. Kubota does not care about their customers!!
Reviewed April 29, 2022
Buyer beware. My family purchased a brand new Kubota sidekick last fall for farm use. It had a grand total of 513 miles (109 hours) on it averaging about 5mph. It needed an entire engine replacement already due to “water in engine.” I assure you, this machine was never abused. $8000.00 to fix, $0 covered under warranty. Think carefully before going with this brand.
Kubota author review by ConsumerAffairs Research Team
Kubota brought its products to the United States in 1969 and provides a wide range of lawn and construction equipment.
Residential and commercial: Kubota creates residential and commercial riding mower models designed for each market's unique needs.
Financing: The company has its own financing options to help improve affordability of its riding mowers.
Diesel engine options: These environmentally-friendly diesel engines offer significant power.
Up to 72-cutting deck: A massive cutting deck addresses any size yard.
Oversize fuel tanks: 16-gallon fuel tanks keep the riding mower going until the yard is completed.
Kubota Company Information
- Company Name:
- Year Founded:
- 3401 Del Amo Blvd.
- Postal Code:
- United States
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