Kubota

Kubota

 3.1/5 (403 ratings)
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About Kubota

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Page 1 Reviews 0 - 10
Rated with 2 stars
Verified Reviewer
Original review: Sept. 8, 2022

Bought a new Kubota Landpride RFC2072 rotary cutter from a Kubota dealership in Adams Run, South Carolina, “Steen Enterprises”, which equipment was delivered assembled by Steen on 09/02, and in setting it up for first use on 09/05, I found a zerk fitting within the yoke at the clutch assembly end of the driveline that was not greased when the machine was assembled by Steen. The machine looks well built other than this one thing. The fitting at issue presents as bare metal with some rust on it. I tried to grease it with my grease gun, but it does not accept the grease.

I called Steen and was surprised to be told matter-of-factly that this is not unusual, that these machines are shipped a long way (ignoring the fact that Steen assembles the driveline and in this case failed to inspect and grease all the driveline fittings during assembly), and that I need to remove the driveline assembly, myself, and bring it to them for them to look at, or as an alternative solution to burdening me with the labor and delivery to correct their mistake on a new machine, that I can wait “some number of weeks” for a driver to come to my area and take the drive shaft off, drive back to Steen with it, “photograph it” for their Kubota warranty process, and then, some unspecified time later, deliver a new drive shaft (no promise that they would reinstall it).

I thought I could swap out the zerk fitting myself, but access is tight, and am not able to do it with the tools I have. I suggested that the driver just bring a new zerk fitting or, barring that, a new drive shaft and swap them out on a single trip, and was then told about the inflexibility of their photographing-for-warranty procedure for Kubota— the implicit message being that they don’t trust a customer’s report about the zerk fitting not having been checked during assembly (all the other fittings were greased). I offered to text a photograph which they declined to receive. This does not augur well for Kubota’s quality control over its dealerships.

Has anyone else had a problem with a Kubota dealership’s new machine assembly and/or follow up? I’ll post updates and change my rating based on how this turns out. My conclusion so far is that in geographic areas with the only marginal dealerships, Kubota would be better served making online, direct sales available so that Kubota’s reputation is not hog-tied to the reputation of a marginal dealer (and customers would be empowered to give good service-department business to good firms).

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Resolution In ProgressRated with 1 star
Verified Reviewer
Original review: Aug. 25, 2022

Purchased a BX1870 Compact Tractor from Dan's Tractor in 2017. Nearly immediately noticed condensation in the instrument panel. I reported to Dan's, including photos. Dan said they'd report to Kubota. Never heard back. Surprise, Surprise, here we are today, and the instrument panel has completely failed. Tractor garaged when not is use. Very disappointed.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 2, 2022

    Purchased a brand new Kubota l3901 from Champlain Valley Equipment and it was delivered to my door broken.. Kubota or the dealer refused to stand behind this brand new tractor and charged me to fix a tractor I never got to use!! Buyer beware. Kubota does not care about their customers!!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 29, 2022

    Buyer beware. My family purchased a brand new Kubota sidekick last fall for farm use. It had a grand total of 513 miles (109 hours) on it averaging about 5mph. It needed an entire engine replacement already due to “water in engine.” I assure you, this machine was never abused. $8000.00 to fix, $0 covered under warranty. Think carefully before going with this brand.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 14, 2022

    We financed with Kubota. Just missed two payments. We were in North Carolina helping my daughter move. They are in the military. Came home, went to work, they repossessed our lawnmower no warning ahead of time. Made us wait for a letter, we got it, paid in full what we owe at Walmart. Moneygram apologized for the whole mess but they still treated us like criminals and now they aren’t giving us back the mower, still saying it could be 10 weeks. It’s around the corner from us storing at the dealer. This is a horrible company like very sketch to me looks like they are trying to sell it, make more money. Never deal with this company or finance through them. I may need to get a lawyer over $190. bucks and we paid the full $2400.00 in cash and paid for the fines.. Stay away from kubota. Wish us luck

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 23, 2021

    Bought a 2015 Kubota k008-3 from a power equipment dealer with 800 hours on it and the crap kubota diesel engine threw a glow plug through the piston. I used the machine for 4 hours total. Haven't even made the first payment yet. No help from Kubota corporate. Dealer says I need a new engine $7000.00. Can't get one for 6 months. I will never buy a kubota machine again. Nor can I afford to buy another machine. Thanks Kubota for such a crap design, and not caring about your customers.

    10 people found this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer
    Resolution response: Oct. 23, 2021

    I’m happy with the outcome.

    Original review: Oct. 20, 2021

    Took my M7060 to the shop due to loss of power, showing 80 hours had a year. Kubota said they think the injectors are bad since purchase & it will be a few months before in stock. Sorry for your bad luck.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 6, 2021

    Purchased 2019 L2501 with attachments. When unit was delivered, as soon as I moved unit, linkage rod fell off and I noticed fuel gauge appeared to not work. I went to dealer next day and they were very uninterested. Said probably just needed to have rod re-installed with new pin and fuel guage would probably be ok after using it a while and they were not going to do anything. The dealer has been nothing but useless and lied about costs, etc. I have also had very poor service from factory customer service on every call.

    The website is very confusing and their automated phone service hangs up constantly on almost every call. It takes at least 10 calls and hang-ups before getting connected to someone. I was charged $2000 for insurance at purchase which was never mentioned by dealer. When I tried to payoff loan I talked to insurance people and they said amount paid on insurance would be adjusted at payoff and I was told to talk to loan dept to get amount of adjustment. Customer service claims there is no adjustment given even though I would be paying off loan 50% early.

    6 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Aug. 13, 2021

    ZG123S-48. 48" deck has three short blades - not an ideal design. Cuts regular lawn grass (i.e., Centipede/St. Augustine) okay but generally requires two or more passes to cut 'stalks' of what is commonly called 'Smut Grass'. Mower idler pulley failed at less than 200 hours use. Not happy with the performance or reliability of this expensive machine,.

    5 people found this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer
    Original review: Aug. 9, 2021

    Updated on 10/22/2021: After being quite frustrated with my entire experience I had my tractor towed into dealer. They did fix the problem under warranty but I still ended up paying $434 dollars for transport to dealer for repair. I had no way to get the tractor to the dealer so I needed them to pick it up. It died on the field and I had no way of controlling where it broke down. Would have been nice if it would have broken down at the dealer but that didn't happen. Considering there were less than 50 hours on this machine I would have though Kubota would have taken care of the entire cost of repair including transport to the dealer. Why should it cost me an additional $434 for a tractor that was essentially brand new. Bottom line is that the tractor is running again (at least for another 50 hours).

    Original: In 2019 I traded my 3901 in on a MX4800 because I needed more loader capacity. I owned the 4800 less than a year (60 hours) and there was a major recall that would require me to lose my tractor for months. I decided that I would just trade it and upgrade to a 5400 because I needed use of the tractor. I have had the 5400 for less than a year (less than 50 hours) and it died on the field. I called dealer and had it picked up. After two weeks the dealer said they were working with Kubota engineers to try to troubleshoot problem. After two weeks they still did not have any idea what was wrong and told me it was now looking like the engine would need to be replaced. **?

    What has happened to Kubota's quality control. Why hasn't Kubota stepped up to do the right thing for a loyal customer (3rd kubota tractor). Basically I feel like I can no longer rely on the quality of Kubota nor can I rely on them to stand behind there product and minimize the frustration and inconvenience their issues have created for what has been a loyal customer. Time to look at Green tractors if Kubota doesn't step up and resolve this issue quickly.

    Paul

    Kubota if you want to make this right call the dealer I bought if from (lochens in WI or the dealer that is servicing it, Beavers in WI). Similar to the issue with the 4800 I expect I will not hear a thing from you.

    11 people found this review helpful
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    Kubota author review by ConsumerAffairs Research Team

    Kubota brought its products to the United States in 1969 and provides a wide range of lawn and construction equipment.

    • Residential and commercial: Kubota creates residential and commercial riding mower models designed for each market's unique needs.

    • Financing: The company has its own financing options to help improve affordability of its riding mowers.

    • Diesel engine options: These environmentally-friendly diesel engines offer significant power.

    • Up to 72-cutting deck: A massive cutting deck addresses any size yard.

    • Oversize fuel tanks: 16-gallon fuel tanks keep the riding mower going until the yard is completed.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Kubota Company Information

    Company Name:
    Kubota
    Year Founded:
    1972
    Address:
    3401 Del Amo Blvd.
    City:
    Torrance
    State/Province:
    CA
    Postal Code:
    90503
    Country:
    United States
    Website:
    www.kubota.com