Dixie ChopperConsumerAffairs Unaccredited Brand
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WHEN YOU BUY FROM DIXIE CHOPPER AND HAVE A REAL PROBLEM THIS IS WHAT TO EXPECT. I bought this Dixie Chopper Silver Eagle new a little over 3 years ago and IT ONLY has 69 hours use total because of persistent electrical and mechanical issues. Within the first 17 hours of use it had been in the shop for a total of over 9 months for major repairs. During the first 7 repairs each of which took literally months to complete at four different authorized dealers, three out of the four dealers CHOSE TO CEASE BEING AN AUTHORIZED DIXIE CHOPPER DEALER. When I asked each dealer why they quit Dixie Chopper all three said that Dixie Chopper made them look bad to their customers because of excessive wait time for repairs. They stated that getting warranty parts from the manufacturer was incredibly slow and they were difficult to work with.
Each dealer also stated that they would put that in writing and would testify to this fact if it came to court. Because of the severe issues and repeated problems 3 of the four dealers recommended that my mower should be replaced by the manufacturer because it seemed to be a lemon machine. At 12 hours of use the hydraulics went out, the first attempt at repairs took 3 months and was not completed since the authorized dealer was the Atlanta Kubota dealer and during the repair they chose to cease their dealer relationship with DC because DC would not send the repair parts needed to complete the repair. The Dixie Chopper regional manager actually assisted me in getting the mower to a new dealer who had the mower for another 20 weeks. I got the mower back and again at 17 hours one of the hydraulic drive motors went out and the mower was in a different shop for 3+ months.
I complained to the then regional manager and he said the mower should be replaced but he didn't think he could get DC to do it. The last time I spoke with the service department in July 2017 I requested a replacement again and it appeared that they were going to make replacement and I was promised a return call to remedy the issue. THERE WAS NO RETURN CALL. It was repaired again 3 more times for another hydraulic motor and multiple electrical issues causing the PTO to not engage and another for electrical not charging and for the mower to simply shut down and not start. During that repair, that authorized dealer also chose to leave Dixie Chopper due to the reasons stated above. The mower now has only 69 hours of use in 3+ years because it will not operate long enough to use it.
Now it is a new mowing season and once again it is leaving me stranded in the field and headed to the shop for warranty work... of course, a different shop than the last because they quit DC for the same reasons as all of the others. This mower has been in the repair shop for literally months at a time and every mowing season starts off with this machine breaking down in the middle of a mow... usually within the first few mowings of the season. When the machine is in the shop I have to pay to have my acreage mowed. This is not right on any level. On my recommendation, (before my mower’s issues began) my neighbor bought this same model machine, has hundreds of hours logged on his machine and has had little to no issues. My Silver Eagle is a lemon machine, Dixie Chopper knows this and they refuse make this right.
I again contacted Dixie Chopper by email and then spoke with Dixie Chopper service Manager on May 9, 2018 to make another request for an amicable resolution of a straight up like for like replacement of this lemon machine. The service manager stated that their policy is to sell the machine to the dealer and once that is complete they believe that transfers all responsibility to the selling dealer. He stated that Dixie Chopper feels that they have no responsibility for any remedy for gross manufacturing defects. He suggested I go to the dealer who of course had suggested I go the manufacturer. I asked him to put that in a written email to me and he said he would not but would send an email with a softer version.
He didn't want to lose his job for telling the truth in writing. That email never happened of course. BOTTOM LINE I know, because of my neighbor's machine, that this Silver Eagle model is a good machine and I do not want my money back or another brand. I simply want Dixie Chopper to do the right thing and replace this lemon mower with the same model. This one is lemon and is still under warranty and should be replaced.
I have this mower Magnum 2250 zero turn mower for 2 years and it has taken me this long to absolutely hate it. The mower has no traction and will not mow sideways on a slight incline. If you have to mow along a fence on the slightest grade you will slide into the fence and get stuck. The controls are jerky and it spins the tires on level ground when trying to back up and turn in either direction. On level ground it does of except for leaving divots when "zero turning". The divot feature may be true of all zero turn mowers. If you have to mow on slight inclines horizontally you WILL slide sideways and possibly get stuck. Mowed the same area with my Cub Cadet traditional yard tractor and never had that problem. The Magnum chopper does mow a little faster than the Cub but only by 10 or 15 minutes. I miss my Cub Cadet. It may have been slightly slower but it didn't tear up my yard or get stuck.
2002 Dixie Chopper Silver Eagle - I am a 71 year old retired owner/operator trucker. This was my first ever zero turn mower. It has over 1500 hrs on it. I have done general maintenance on it myself. I have changed the belts, spindle bearings, and pulleys. I love that. Yes mower is greasable. It has really been a workhorse for me, mowing not only my properties, but helping out mowing local baseball fields. I am about to purchase another mower, and it will be another Dixie Chopper. Sad to say, but this one should outlast me!! I think company should give me a new one!! LOL.
2014 3372 Dixie Chopper Classic engine came apart with 390 hours on it. I’m the second owner so I spent $4,000 repairing it. Dixie didn’t help out a single dollar. Horrible way to promote their product. I’ve dealt with many vendors that don’t transfer warranties and most all of them would have helped on something so new with so few hours. If I had been using this mower full time it would have lasted a little over two months. Good job Dixie...
I purchased the Dixie Chopper in June 2017 from B & B Motors in Edgewood Texas. At the time I purchased it I was told it had a full 2 year warranty plus an additional year to cover parts. I believed at the time Dixie Chopper stood behind their products and this to be a legitimate dealer. The mower ran great until I had 15 hours on it. Then stopped running. I notified the sales person of my problem. He picked it up and returned it to B & B Motors for repairs. They then advised they were not a Koehler authorized dealer and took it to another shop in Sulpher Springs that was an authorized dealer. It was found the Koehler engine had a plastic Cam inside that had broke. Who would imagine you would put plastic inside of an engine. I had no assistance in resolving the issue. It was left up to me to do all of the leg work and several phone calls to Dixie Chopper & Kohler. 1 month later after all I went through finally my mower was returned.
When I received it I was looking forward to cutting my lawn that hadn't been cut for one month. The mower was hard to start. I was able to mow my front yard and now the belt has broken. When I turned the mower off it back fired and now once again it will not start. When I purchased the Dixie Chopper I paid almost $5,300.00 cash for it and was expecting to have a quality mower. I'm very disappointed with this product and do not recommend it to anyone. If you choose to purchase the Dixie Chopper I would make sure where you purchase it from that they are an authorized dealer for the motor installed on the mower. There is no doubt this is a LEMON.
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I have owned my Dixie Chopper for 10 years and it has been a very dependable mower. Had a John Deere riding mower and it was too slow. Took hours to cut 3.5 acres. My Dixie Chopper 60" deck will do it in just over an hour. Sharpen the blades every winter and change the oils every other year. I have not had any problems with it. Very well built, heavy gauge steel deck. Strong unit. I wouldn't own another brand.
I first looked at the Dixie, tested it and was impressed. Then I purchased it and the problems began. The first issue was the ignition switch would work off and on. Dealer replaced and not long same problem. You have to turn it to on several times and it will work. Next was the emergency brake. From day 1 it didn't work right. I tried adjusting it and still doesn't work.
Next at around 650 hrs the engine blows 27 hp Generac. I thought it would be a good engine. It's great on my generators. About $2700 dollars later machine is back in service. After that a deck spindle went. There's no control with the levers, sloppiest I've ever ran. The power deck lift works nice when it works, you have to hit switch a few times. The dealer I bought this from stopped selling them, I can see why. I called customer service, wrote them and basically I was on my own, and by the way they suck on hills. That's my experience with the fastest mower that they brag about. I would have to give this machine a thumbs down. I'll stick with the ExMark's best machines I've ran by far. Thanks for the hard and expensive lesson Dixie Chopper.
I purchased this 2750 Classic Zero Turn Mower because of the design, simplicity and ease of maintenance of the mower which I do myself. I love the mower, its performance and mowing capability. My major complaint is bearing quality. My mower has less than 250 hours on it and I have already had to replace two idler pulleys that had bearings lock up and one of the blades hub bearing assembly because of bearing failure. When I disassembled the hub assembly, I see where the bearings are made in China. I am in the auto repair business and Chinese bearings are a no-no.
Bearing failure has been my only complaint with the Dixie Chopper, and I would expect them to last far longer than 250 hours. The only positive thing I can say is the ease of failed part replacement thus far. The battery lasted 9 years!! This mower is not used commercially, I use it to maintain my home lawn which is on a 1.5 acre lot with Bermuda grass. The mower is well maintained and not abused. I love the mower, I am just a little upset with the quality of bearing being used.
Purchased a residential zero-turn mower, the price was comparable to other brands and good quality for the price. Fast mower, no problems to-date. The mower has a parking brake and seat switch as safety features. Also has a quick raise deck to help avoid running over objects. PTO on/off is located in a convenient spot. Never owned another zero-turn, but the mower is quick with low profile tires for easier turns and faster turning around trees and other objects. Have only had the mower for a little more than a year but have not had any issues with durability or mechanical features. Great mower so far.
The cost outweighed the usefulness. We use it consistently and we're thrilled with the quality of the product. My husband is happy to use it on a weekly basis. We feel very secure using it because the safety feature make us feel safe. We feel safe using it while the kids and dogs are out and about. The speed is great. It takes less time to get the job accomplished because the speed is awesome. We are finished way before we used to be with our old one. I feel like this will last for a long time. We have not had to replace any parts yet which is AWESOME. The value of that is incredible.
Was very happy with the product and would recommend it for the value of the cost of the product and the availability of it. It was easy to.operate and the instructions were clear. The safety features were easy to understand and were explained well. They were marked clearly and they were easy to access on the product and I think my friends would enjoy it. I only rate this satisfied because it was not the fastest, but it did the job and it was smooth and easy to use. Did not have any issues that were not normal and it is something I would tell all my friends about.
The price is great. It is one of the reasons I chose them. Then I found the service is outstanding. It is great to know you made right choice. It has so many features. I always felt safe and at ease. Thanks for keeping me safe. The speed was amazing. I'm talking real cool. I love how I did not have to wait and everything was done in a flash. I would recommend and endorse. Very durable. No worries when it as powerful as this. I had cheap before. I went with the best.
It is reliable and Durable. The most effective equipment I've ever used. My family has used this for a couple years never had a problem with it. Always work well. It's a very safe product that gives you the ability to do things at a sturdy and safe level. You have the ability to make things get done quick and efficient. The speed is one of the reasons why I chose this product. It makes things a lot quicker and you feel that you have more things to do in the day. It's a very strong part of its my second feature that I absolutely love because it is something that I will not have to place for years on it.
I think it was worth every dollar I spent. I have bought mowers in the past, but none of them compare to this one. I'm another satisfied customer. I think that the lawn mower is very safe. I've had some that I would never allow other people to use due to its lack of safety condition. This one is not one of those. This is a unique mower. I think the speed is nice and subtle. Nothing too hard and easy to use. I would recommend this product to anyone. The speed is just where it needs to be I wouldn't change anything about it. I think it is built to last. The materials that were used to craft this pristine machine are of immaculate quality. I wouldn't be surprised if it lasted for the next ten years.
For the horsepower in the machine I bought, the value was well worth the price. The Dixie chopper is one of the best lawnmowers I have ever used! I like that you can open and close the discharge side of the deck from your seat for safety reasons. I also think the parking brake is a great feature as well. I can zip around my 3 acre lawn in no time with my Dixie chopper. It used to take me 4 hours to mow, but that's been cut in half now! It only takes about 2. I've had a Dixie chopper for about ten years. I love how it lasts forever so I don't have to buy a whole new one. Parts are easy to find and install.
It is adorable, even if you only make medium wage. They also help with the first as far as finding something that fits within your budget. Great safety features. Any sharp objects are covered in the event you miss step or anything of that nature. Safety was never an issue with their product. Extremely fast. Something that I thought would take me a long time based on previous equipment I was able to do in half the time with this product. Even after I have had the equipment crew for over 7 months, it still runs exactly the same the day I first used it. I would say it's reliable and durable.
Easy to clean up. Easy to work on. Not easily broken or wear down. I use it every day and I find that it continues to hold up month after month. It seems to be as safe as other options in this category. But I just seem to feel safer when riding it. I like all the safety features it comes with. I wouldn't mind if it had a higher top end speed. Seems to have a governor, which helps the safety features but doesn't help with Speed. I use it everyday. These things are built like they were in the old days. I find it very comforting knowing that they still make like they always have.
Dixie Chopper expert review by ConsumerAffairs
Dixie Chopper got its start in 1980 in Greencastle, Indiana, by creating the first commercial zero-turn mower.
Made in the USA: These riding mowers are manufactured entirely in the United States.
Financing: Individuals and businesses use financing plans to spread the cost of the riding mower into monthly payments.
Multiple mower models: Dixie Chopper services have all three primary riding mower applications including residential, commercial and industrial models.
5-year warranty: The riding mower owner has protection against problems for five years.
Up to 36 HP: Powerful engines provide extremely fast mower speeds.
Best for: Commercial, industrial and residential users who need a fast mower option.
Dixie Chopper Company Information
- Company Name:
- Dixie Chopper