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John Deere Reviews

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About John Deere

Pros
  • Easy to maintain and service
  • Good cutting ability
Cons
  • Frequent mechanical failures
  • Poor customer service experience

John Deere Reviews

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    Page 8 Reviews 830 - 980

    Reviewed May 4, 2008

    My husband purchased a John Deere mower L-100 a little over 2 years ago. Last season he was experiencing some trouble with it but just put it up till this April and loaded it up to take it back to the dealer. We did not purchase the extended warranty but still thought it was worth fixing since it looks like a brand new mower. The problem started with the deck. The bolts were not tighten from the factory like they should have and it worked loose. Both the shafts were worn out, the bearings are bad, and then the cam shaft is bad in the motor. The mower itself probably has less than 50 hours on it. The repairman said to my husband after telling us it would take $900 to fix it,

    We have had a lot of problems with this model, they quit making the cam shaft plastic. They never reveiled that information at the time of purchase that 2006 and 2007 John Deere mowers had a cam shaft was made of plastic. Since we are so discussed with it and have talk to a few other people, that repairman was right, there are alot of problems. In all fairness they did offer $100 trade in on another mower. But the guy that loaded it back into the truck, with the mower still off of it said, You could probably piece it out and get more than $100, the seat, by itself almost cost that. Long ago, I bought a little Murray riding mower that far out last this, it's problem was just rust. We though having a John Deere would be top of the line not the bottom. Now everytime my husband see's a commercial about JD or any thing with a logo on it, he cringes. I guess it's a push mower or maybe a new craftsman in the future.

    Our yard is large and the grass is very high, we have an non riding lawn mower in pieces that the dealer wants almost what was paid for it to fix it. We felt like they were just trying to get us to buy a bigger one but wanted us to go in debt to buy it. When that didn't work, the sales dept and the service people acted indifferent, I went to sit in the truck while we waited for them to load it back up. Of course they didn't put it back together, they thought we would purchase another. We took it home in pieces and it still is!

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    Reviewed May 2, 2008

    We purchased a John Deere 340 lawn mower on Sat. Apr 12,08. First of all the equipment sits on their lot in the weather all year long. The tractor had extensive sun damage and old gas sitting in it. We were told to take it home for the weekend and bring it back Monday for repairs and detailing. My husband used it Sat. evening for a short time, then later when he tried to start the mower it wouldn't start. Sunday he replaced the fuel filter, spark plugs, and it still wouldn't start. Mon. 4/14 he returned the mower to Jim Reaves and explained the problems, and asked them to order us a brand new mower. Jim Reaves was hesitant to comply, but finally agreed. The new mower was to arrive in a week.

    Well, a week passed and I called Mr. Reaves he said it was on it's way; I inquired about the bagger also, and he said they hadn't seen it. I wanted the bagger to be installed when the mower arrived, but we received the mower on 4/25/08, and the bagger was no where to be found. I called on 4/22 to follow up on the bagger, and he said it would be here on 4/29. I called on 5/1 amd was told the bagger and turbo had arrived, but we were waiting on the chute. We paid $800 for a bagger, and Bobby,the parts manager, told me they didn't order the chute. I called Jim Reaves on 5/2 after speaking with Bobby, and he said the chute was on freeze from John Deere and wouldn't be shipped till the middle of May. He then proceeded to tell me that he called JD and told them he needed one now!

    I asked him why he was selling baggers if he couldn't get the chutes? He didn't have an answer for me, he just continued to blame John Deere. I also told Jim Reaves that this was the worst customer service I had ever received. Each of his employees told me and my husband a different lie. Jim stated that I could bring the machine back if I wanted to. Well, if my husband didn't have lawns to cut this weekend I would return his lawn mower. Unlike the staff of Reaves Tractor, we have integrity, and will be cutting our customer's grass this weekend. Again, the bagger chute should be here on 5/5; however, if it is not I will be going to get our $800 back. This is a disgrace to John Deere dealers everywhere. Had I know we would have this much hassle I would have purchased the JD elsewhere!

    Well the financing of the mower was not done as agreed. Johnny, the salesman, didn't disclose to us any of the information about adding insurance to the loan. He also gave us a different rate than he quoted us, which I found while signing the contract. He also did not disclose all the charges included to us on the settlement page. I found the copy in the trash, I would not allow my information to be thrown out; unless shredded and that is something they don't do. I brought all the incorrect copies home with me to shred. We have wasted time, gas, and lost lawn care business, due to this hassle.

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    Reviewed April 30, 2008

    I bought this JD L120 from a local dealer not to long ago. It has 64 hours on it and have had nothing but trouble. First, at 10 hours a pulley went bad. I took it to the dealer and they said it wasn't covered. Price was only $11 but was a hassle. Next the fan blade over the rear end broke and had to pay for that too. Another $20 bucks. Later the mower decides it doesn't want to start.

    The dealer says I need to replace the spark plug. The didn't fix the problem so I called a local mower repairman. He said to not bring it to him because he hates the JD mowers. Finally, yesterday I was mowing and the brake/clutch linkage breaks and links be unable to stop. Before buying this junker, I had a cheap Craftsman for 10 years and never did anything to it but add fuel. I'll never own a John Deere again.

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    Reviewed April 24, 2008

    I have a 15-20 year old John Deere riding lawnmower. The tires are in desperate need of replacement, I do not have the owners manual, all I have is the name of the mower printed boldly on the front of the mower itself. STX.38 Hydro. I want to know why I can't go to the official John Deere website and find a parts listing for that type of mower? They manufactured it. I need to know what size tire to buy, to replace mine. All I got everywhere I went on their site was model# not found not accurate part #. etc. They say Nothin' runs like a Deere So obviously, they expect their products to last, so they should have an easier way to access part #'s for their older model products.

    I spent a great deal of my time searching for this information, and still don't have an answer. It seems as though this should have been an easier thing to do. I guess now I'll have to go out an get the tire off and take it to my local tire store, so they can look it up. For all the time I spent on their useless website, this is probably what I should have done in the first place, I would be mowing my lawn by now. I thought it would be a little easier if I could just go and tell them what I needed, buy it, come home, replace my tires, and start mowing. Thanks for nothing, John Deere!

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    Reviewed April 24, 2008

    First of all, Ive been using John Deere turf equipment for over 2 years now. John Deere are very good equipment. The problem I have is SERVICE. Anybody can sell equipment, but can you deliver a service after selling the equipment. The golf club spent R4m on John Deere equipmet. 2500E - The reel motor broke down twice. Firstly Afgri sent me 2 second hand motors and say Just check witch one works This was for a warranty claim... Now really, is that right?

    Second motor - I am waiting for a month for a new motor kit. They promised me it will be here before the 17 April, and guess what, today is the 24th and still no motor kit. I had my Club Champ on the 19th of April, I had to change my tees mower to mow greens, and my semi-rough mower to mow tees. In the whole equipment deal With Afgri-golf were verti-drain needle tines and blocks. After a year and 2 Months i still have not received the tines and blocks. For the last 3 months I phone every week. Every time they have a different excuse. I have spoken to few greenkeepers and they feel the same This is unexceptable.

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    Reviewed April 21, 2008

    March 22, 2008 I purchased a brand new John Deere riding mower. Didn't work from day one. First off, the battery was totally dead, wouldn't start. Now, it's unusable because of a defective seat switch. I've called John Deere numerous times, Lowes has called John Deere, always the same answer, that they're not responsible. I have a One Year In Home Warranty that they also will not honor. They state that it's only for maintenance only. No where does it say that.

    John Deere will not be responsible for anything, their warranty is worthless! On one of the numerous times when I called their customer service number (that's a joke in itself)the lady I talked to even said that she'd heard of the faulty seat switch before. So John Deere knows that there is a problem, they just choose to do nothing about it. Now I see why people file class action lawsuits.

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    Reviewed April 12, 2008


    I was within an inch of purchasing a John Deere lawn mower/tractor earlier today at Lowe's and I didn't because I wanted to do a little home work on it first - and I'm glad I did. When it comes to putting stock in customer reviews, I'm not so much concerned about equipment troubles as I am with the lack of good customer-service. Any company can have a run of bad luck from time to time with a certain piece of equipment- thats just part of the business world- but the customer service needs to stand up for the customer needs to help them get their problems worked out and apparently John Deere is not one of those type of companies. I just want to let the John Deere people know (and I know from reading some of these complaints that the people at John Deere do actually view this site and monitor these commments) that the bad comments here regarding lack of good customer-support cost them my business (for whats it worth to them).

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    Reviewed March 30, 2008

    I have a John Deere L120 riding mower with 109 hours. The mowing deck middle spindle's top completely broke off from its bottom. I bought another for around $45 from a JD dealer. At least this one has a grease fitting. After injecting it with grease I began to install it on the deck. Guess what! Screw holes in the spindle were not even threaded. Now I'll have to spend another $7.00 in gas to take it back for a replacement. Good grief. I wonder where the spindle was made? Maybe the entire JD mower was made there too.

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    Reviewed March 4, 2008

    I bought an X304 back in March 2007, and the machine works fine. My issue is that John Deere decided to increase the warranty from 2 to 4 years in November, 2007. Since my riding mower is in the same model year, I asked for them to grant me the 4-year warranty. They said no. I am curious if anyone else feels the same way as I do.

    While this is probably considered a non-issue to many, I feel slighted since the mower was bought in the same model year, and John Deere preaches about it's quality.

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    Reviewed Feb. 24, 2008

    Just wanted to say that I bought a John Deere lawn tractor(Lt133) way back in may of 98 and have had little to no problems with it to this day. Great machine. The people at the dealer were really polite and helpful. I will buy another one from them when I kill this one someday! Thanks.

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    Reviewed Feb. 15, 2008

    I have worked for John Deere for some time now. I am tired of hearing people complain about the products. Most of the complaints are about big box store bought products, not from a dealership. You got what you paid for; they are built for cost units, not premiums that dealers sell. Second of all, if you purchased an extended warranty through the box stores it has nothing to do with Deere, so again that's your problem. Maybe you should have researched that a bit more. If you had gone to your local dealer they will tell you that the units are built to cost units, not premiums. You the consumer need to think about it for a second; its like paying $30,000 for a new car or $11,900 for a new car.

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    Reviewed Feb. 11, 2008

    I had bought a new John Deere tractor. To my understanding I was the first time buyer. After 149 hours and still under warranty, the power reverse clutches went out. When I called the dealer, he said the warranty didn't apply to this. Then found out I was the third owner, but it sold as new with warranty. In talking with other farmers in the surrounding area, they also had the same problems with this model 5525. I would like a response.

    I got stuck with over $2000.00 dollars with "used" tractor. I refuse to pay the bill.

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    Reviewed Feb. 11, 2008

    Product: John Deere Lawn Tractor, Model L120 Purchased: 5/29/03, Purchase price: $2200.00 Issue: During the 07 cutting season the unit started experiencing a loss of power. The main drive belt was replaced since it showed signs of wear and was somewhat brittle; no improvement. The unit was taken to the dealer and they determine the transmission was shot and replacement would be about $500.00. The dealer also said they have seen a lot of problems with transmissions on the L series of tractors. The unit has only 240 hours, approximately 50 hours per cutting season. A call to the John Deere Customer Communications Center was fruitless; the agents response to all of my questions was that the unit is out-of-warranty. Needless to say I will not pay $500.00 for another 240 hours of operation. I have owned many lawn tractors, mostly inexpensive, low end. The decision to purchase a John Deere was based on my desire to purchase a unit that last many years. Having a major component failure at 240 hours is unacceptable. The cost of purchase is over $9.00 for every hour of operation. To further exacerbate the situation I can purchase, through the dealer, the transmission for the same $500.00 to self install. I would consider replacing it myself if John Deere would provide one at dealer cost and not an inflated price. Nothing breaks-down like a Deere.

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    Reviewed Feb. 9, 2008

    I purchased a John Deere (JS25) from a local Lowe's Home Improvement store in April 2007. From day one, I had trouble cranking the mower. I used the mower for a couple of months. (Everytime the mower was hard to crank, but I loved the way the mower cut and handled, so I didn't stress over the difficulty starting the mower too much.) I contacted Lowe's Service Advantage (additional warranty I purchased) in late '07 to file a complaint and get the issue fixed. They referred me to a local John Deere dealer. The dealer had the mower for 3 weeks, and in that time they tore the motor down and said that they could not find what was wrong. I contacted John Deere who, in the beginning, was helpful and instructed me to have the dealer issue a DTEC order with John Deere that would allow the dealer and John Deere to communicate with one each other about the mower.

    I contacted John Deere 2 weeks later (because they never called me), and they said that there was strange marking on the cylinders of the motor. They believe that the markings may have caused the mower to lose compression and prevent it from cranking. They said that it is possible that the mower was cranked at some time without oil. If that happened, I certainly did not do it. I filled the mower with the oil that was provided with the mower before I ever unfolded the handles. John Deere is assuming that the mower was not defective when they received it. John Deere did not manufacture the motor for this mower. It is a Briggs and Stratton mower that was shipped (sealed....with no ACCESS) to John Deere, and they install it on their mower. John Deere is assuming that the mower was started without oil because that is the only thing they can come up with to explain the strange markings on the cylinder heads. They refuse to believe that the motor may have been defective when they received it although they have no definitive way to back that up.

    Deere will not honor their warranty, and now I need to replace the motor on a 9-month-old lawnmower. I paid $400 for the mower from Lowe's + $40 in additional warranty coverage through Lowe's, and now the dealer is telling me that it will cost another $270 to fix the mower. In essence...I will have a nearly $700 walk-behind mower. It is completely ridiculous to have to put up with this type of issue from a company like John Deere.

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    Reviewed Jan. 25, 2008


    I purchased a John Deere riding mower in July 2004 from Home Depot in Vero Beach FL at a cost of $1,799.00. I used the mower for 2 months with no problems. In 9/04, this area of Florida was hit by two hurricanes in two weeks, and due to damage to my residence, I was out of the house for 8 months, and had hired lawn service during that time. This in turn caused the 50 hour required service to be done later than John Deere Inc. beleives to be responsible.

    However,the issue here is really the 100 hour service which was performed by Moore Motors on 9/8/07. The first time I used the mower after this service, all the oil leaked out and the engine seized. Moore Motors picked up the mower in October 2007 and still has it to this day. Their response to the problem is that they fouund no reason for the oil to leak out, which is moot point, since it did leak out. They do not accept responsibility, although their oil change was obviously the culprit.

    A call to John Deere, Inc. went nowhere, as the person I talked with just stayed focused on the fact that the 50 hour service was not performed when they thought it should have been. I followed up this phone call with a registered letter to John Deere in Moline, Ill., to which I have never received a response. I also have never heard from Moore Motors, who still has the mower. I am sure if I contact them, they will assess me a storage fee, so I am letting that sleeping dog lie. What I would like to accomplish is to have Moore Motors replace the engine and return the mower to me, which I will put up for sale immediately.


    Because I live in Florida, I cut grass on a year-round basis. I cannot be without a lawn mower. I had to purchase another riding mower in 11/07 at a cost of $1800.

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    Reviewed Dec. 15, 2007

    I have the John Deere LT133 lawn motor tractor. The entire hood system is plastic; it shattered as I was just lifting the front when the tractor got stuck in the mud., The lawn tractor is junk. The motor deck wheels fell apart within months of purchase. I paid over $2400.00 for it.

    `

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    Reviewed Oct. 10, 2007


    I bought a 5302 John Deere 65hp Tractor in 2004. It was in the shop numerous times for leaking head gaskets, leaking hydrolic arms and lifts, and general shoddy performance. They supposedly ground down the heads and put new hydrolic armature lifts on it but it never worked right from the very beginning. Finally after plowing one day and stopping for lunch , just as I got to the house I heard this loud, KABOOM! My tractor blew up!

    It had less than 400 hours on it and after numerous attempts and threatened lawsuits they (John Deere) sent two inspectors out to investigate. They determined that it was due to a malfunction of the tractors bypass switch that somehow keeps it from overheating. Well obviously!

    The lawyer representing John Deere is very good at avoiding returning my calls and after 10 months has managed to evade making restitution on this matter even though he said John Deere accepts the responsibility and now he is saying something about contacting John Deere in India where it was manufactured (Imagine that!) and supposedly that is the new hold up on getting me a new tractor or financial reimbursement.

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    Reviewed Oct. 4, 2007


    Deck on tractor is total junk. With less than 150 hrs on mower spindles have been replaced multiple times, pulleys have been replaced multiple times and now deck has hole warn in it.

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    Reviewed Sept. 26, 2007

    I purchased a john deere 4410 tractor new in 2003 from Foley Implements. The tractor only has 277 hours on it and I have had it in the shop numerous times some with big surprises. Under warranty it was there several times. Now that the warranty is out the PTO went out for the tune of over $600 all electrical. Seals on the front end of the 4wd are leaking and now the tractor won't work. Had it hauled in and had a estimate for $2900.

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    Reviewed June 9, 2007

    We replaced the transmission in our three year old John Deere riding lawnmower last year in our own equipment repair shop,

    at a cost of nearly $500.00. Ten months later the new transmission is slipping as bad as the one we replaced. Local dealer says no warranty since we installed it ouselves..

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    Reviewed May 21, 2007

    I bought this John Deere lawn tractor LT133 a few years ago. I thought the name was worth the extra money and I would have mant years of good service. WRONG. This is worse than the cheapest MTD that I purchased years ago whne money was tight. Things keep breaking that shoul;ny. Ex. spring under seat that cushions ride. I am looking for a repair man right now because my rear axle just snapped in half for no just reason. I can;t stop a person from buying a John Deere but I suggest that if you do put their repair phone number on speed dial, it will save you a lot of time.


    Broken axle, body resting on tire, can't move it to repair shop.

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    Reviewed April 6, 2007

    Complete Garbage Hydro-static tranny has no power to back up. This started at day one of having the tractor home. Dealership claimed to replace traning but no change. if it gets stuck then the rear tires do not move.

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    Reviewed March 31, 2007

    I own the John Deere L120 , approximately 4 yrs. old . The deck on the mower is in terrible shape. At the end of last year the middle spindle completely froze so I took the deck off to check the rest of it out. In doing so I found that one of the other spindles were worn out also . But this is not my only complaint . I found that the paint on the deck is coming off everywhere, bolt holes, on edges and also just in random spots. I had to take the belt covers off 2 yrs. ago to sand and paint them. I am now in the process of repainting and repairing the deck.

    I sincerely hope that someone affiliated with John Deere gets to read this. The quality of the L series tractor is pure CRAP . I will not purchase another John Deere lawn tractor (unless I can get one for 5 bucks,LOL) If I had planned to throw away $2000.00, I could have thought of much better things to do with my money!

    Also a little tip for those that still have some of the spindles with no grease alamite, I know we should'nt have to do it ourselves, but it is fairly simple to install the alamite yourself. I managed to save one of mine by installing the alamite. Oh yeah, when I called the J. D. dealer to see about the spindles (with grease fitting) , I asked how many they had in stock to make sure I didn't make the trip for nothing. No problem, we have 102 in stock. Sounds kind of fishy to me.

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    Reviewed March 18, 2007

    I purchased a John Deere L120 riding mower 2 years ago. Now have only 95 hours on it; always stored in shed. The mowing deck started to make lots of noise. Turns out the three blade spindles are completely worn out. I was very surprised to see that the mower ships with spindles that cannot be greased - they are throw away items. The replacement spindles at $45 each now have grease nipples. I just can't believe that saving 5c per nipple was appropriate on a $2400 tractor. This will be my last JD product.

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    Reviewed March 13, 2007

    My John Deere STX 38 lawn mower was a real disappointment.

    I bought this mower, and the hood broke off at the front, for it was made of plastic. The electric PTO posed to be a problem. It kept running the battery down. The mower was sent in for maintenance at Lawn and Leisure of Columbia, and after I got it back, it wouldn't run right. They put on a fuel filter that wouldn't allow enough gas to get through. Also, this mower had a problem of the brake lock locking in when I pushed the clutch, stopping the mower dead in it's tracks.

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    Reviewed May 9, 2006

    The mower is only two years old with 205 hrs of use. The power take off that runs the mower keeps failing and causes the mower to be out of service for weeks till repaired under warrenty. Called John deere company and got no satisfaction. The power take off is about to malfunction again for the 4th time so instead of having it fixed with my money I traded it in for a SIMPLICITY MOWER. John Deere is not the product that it was before. Now they make the mowers for Home Depot and Lowes makes them cheaper and less reliable.

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    Reviewed April 4, 2006

    John Deere L120 Riding Lawn Mower is a lemon. I've had nothing but trouble with it. All the spindles have worn out. Replaced two belts already. A wiring harness. Now the blades won't spin at all and suspect the electic clutch has gone bad. Also, have had to tighen too many nuts and bolts that have come loose or come apart and completly fallen out especially in the steering column.

    I spent over $2500 for the lawnmower barely 2 years ago and another $500 in parts alone. It's become a crap shoot every time I mow knowing weither the lawn mower will work or not.

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    Reviewed March 17, 2006

    I had a John Deere lawn mower for 15 years, and finally the Briggs and Stratton engine quit forever last year. So, I thought I'd repeat my luck and buy another John Deere JS20 with a 6.75 hp Briggs and Stratton. I went to Lowes, picked it up, took it home, read the Quick Start instructions, checked the oil, poured in the gas, added the gas "freshener", and started it on the first pull. I mowed two and one-half rounds in my back yard, heard a fierce clatter and found that the engine blew up. Totally frozen.

    No complaint here. I took the lawn mower back to Lowes within two hours of buying it, and they refunded my money without any comment. Bottom line, John Deere ain't what it used to be. How long does a John Deere last? About two hours.

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    Reviewed Jan. 12, 2006

    John Deere Credit has listed a contract that I am not signatory to on my credit report and also indicated is that the payment is delinquent. The contract was signed by Lance S. who was my ward over 20 years ago. I have helped Lance and his wife with some payments but because of a divorce, neither he nor his wife have made payments for the last few months. Lance has contacted John Deere Tractor to come and repossess the tractor. I did not co-sign for the tractor and in no way conveyed any intention to John Deere Credit that I would assume this debt.

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    Reviewed Nov. 17, 2005

    We have the lt130 lawn tractor. The spindles keep wearing out and they supposedly upgraded to a greaseable spindle. This past summer we replaced the upgraded spindles 3 times. Our warranty runs out in March of next year, and they have informed us that we will be paying the cost of replacing these spindles everytime in the future. They will not replace their mistake with these spindles for free or offer to find a solution. The last time the spindles went bad, a pully also broke off and they replaced it with a different pully and installed it crooked.

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    Reviewed Oct. 14, 2005

    I purchesed a John Deere STX-38 tractor. The hood is defective where the standoffs break ,the plastic hood drops down on the hot muffler. This is a fire hazzard. I have written John Deere twice telling them about the problem so they can fix it. I also requested that they send me a new hood where my hood is no longer usable. I was going to make my own safety changes to a new hood if they sent me a hood with no improvements.

    The only response I get from them is that the tractor is out of warranty and they will not replace the hood. I gave them many examples of people having the same problem. On Ebay, many peolpe are looking to buy a replacement for their broken hood.

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    Reviewed Oct. 2, 2005

    I owned an older John Deere riding mower, I purchased it used so I don't know how old it was. I couldn't break it. Someone finally stole it. I was so satisfied that I rushed out and purchased a new STX 38 Hydro. 1st the mower started cutting on and off; it turned out that all but one of the bolts had fallen out and the motor was loose, the ground was attached to the last bolt. The plastic hood is breaking and falling appart. A new one will cost more than the mower is worth. The mower deck can't be adjusted to mow the lawn without leaving ridges.

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    Reviewed July 6, 2005

    Transmission on lawn tractor went bad after owning less than two years. John Deere won't make good.

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    John Deere Company Information

    Company Name:
    John Deere
    Year Founded:
    1837
    Address:
    1 John Deere Pl.
    City:
    Moline
    State/Province:
    IL
    Postal Code:
    61265
    Country:
    United States
    Website:
    www.deere.com