Culligan Reviews

The Culligan Softener is overflowing from the brine tank . I do have a floor drain in my utility room but the water was too much for the drain to handle and the water seeped out into my finished carpeted basement . I immediately bypass the Culligan Softener and call Culligan. They come out once again (another $80 just to show) and tell me a valve needed replaced. Very coincidental they were just here 2 weeks prior and now this? I accept their explanation & hire a cleaning service to get the water damage cleaned up. Well, $1194 later, my carpet/walls are dry and cleaned. I do have a $1000 deductible on my homeowner's insurance for those of you who were wondering. No need to turn in a claim for that amount of money.

Here comes the kicker and exclamation point. 2 more weeks after all this, I once again go to the basement because of hard water and my carpet is soaking wet again!!! Yes, again. I walk into the utility room and water is gushing out of the top of the resin tank!! Carpet destroyed this time and has to be replaced . I call Culligan and they come out and say that the resin tank had ruptured and needs replaced. I am sick by this point. I had carpet removed and new Kinetic water softener installed. I am out 1000s of dollars. Thinking of taking them to small claims court . I don't see how these 3 different repairs are not connected making CULLIGAN OF THE QUAD CITIES responsible .

The next month I noticed that I had a credit to my account. I called Culligan and they had no explanation for why it had been returned. So I paid again and, again, a month later I had a credit for the amount of the bill. So I emailed Culligan customer service and got no response. When I called customer service I was told that the privilege program had been discontinued and that because I was late on my payment I was not eligible for continuing which is why they returned my payments. So now I need to pay for maintenance, salt, etc. Dealing with Culligan is so frustrating that it's a relief to be done with them.

We assumed that since this was an oversight on their part, it would be taken care of free of charge under the rental agreements. Instead, they blamed us on not requesting a bypass, and then charging us upwards of $500 to make the adjustments that were supposed to have been handled from the very beginning! We never would have been knowingly treating our lawn and trees to soft water, and we were insulted that they thought that it was our responsibility to request this.

This made me angry, considering the tech, himself, said he always bypasses systems so not to waste soft water on external uses. My husband and I felt that since they did not honor their original agreement, we shouldn't be responsible for any additional charges to fix the problem. It was then that Mark ** agreed to only charge us half, $250. Still disappointed, but willing to compromise, we agreed. After a very corny and cheap looking fix, we received our new bill, only to find no adjustments to the original agreed upon price.

I feel that the Bozeman Culligan Company is very dishonest and difficult to work with. We are refusing to pay anything other than the agreed $250, and now they are refusing service to us, even though we are continuing our monthly rental fees. In addition, his business ethics and customer service tactics are nothing short of dishonest. Also, we have had the unit for less than one year, and have already had issues with it not working properly. Thank goodness we didn't buy the unit outright! Very disappointed. I expected more from a big name company.

Again, it was about 4:30 and again I was told I was calling after hours. I then called the emergency number and was told it was an answering service. I asked if they could have someone call me back and I was told it wouldn't be until Monday. My sister called on 5/8 and 5/9 and she spoke with Peter and Barbara. They both assured her someone would get back to her. No one did. I called twice on 5/15. I was also told someone would get back to me. Nothing. I just want my account closed and for Culligan to get their system out of my basement. This is a great way to treat a customer of nearly 50 years, don't you think?

A technician showed up after 12 days and verified that the unit did not, in fact, work. Culligan did then credit the previous months and started the three-month clock again after the technician's visit. At this visit, the technician removed the existing unit, but did not replace the unit for another 6 weeks, although we were paying as if we had a working unit. My wife called on several occasions but this was never fully resolved. We got some upset over this ongoing battle to attempt to correct the error that finally we canceled service completely.

When the technician came to uninstall the system, he noted that the drinking water filter was never installed correctly and stated that he would call and take care of this as we should not be charged for it at all because it never could work correctly because it was not installed correctly. We then moved to another location without any additional contact from Culligan. Needless to say, Culligan sent my account to a collection agency claiming that I owed them $159. This is not the case.

Monthly service was $120 which they should have corrected for the 6 weeks that we paid and had no system, let alone the $39.99/month that the technician stated he would correct since the water filter was never installed correctly. The reality is, they should wind up refunding some of the monies that I have already paid. I didn't realize they believed that "we" owed them money until I was reviewing my credit report and noted a collection agency was now showing up on behalf of Culligan claiming this $159.

I called Culligan to resolve, which I thought should be an easy thing to do. The initial customer representative said there is nothing she could do as this mythical debt was sent to a collection agency. I told her that not only was it an invalid debt, but that Culligan should do what they said they would do, which was not charge me for the 6 weeks that we did not have the water conditioning system at all (time between removal of old non-working system and installation of new system) and refund the drinking water filtration costs since it was not installed correctly per the Culligan technician who stated he would ensure we were credited.

I then asked to speak to her supervisor, who said she would investigate and ultimately came back with the answer that there was nothing they can do and that I should discuss with the credit agency what had occurred. I am always amazed when a company that is the cause of the problem punts a problem that is theirs to solve.

During the conversation, my husband told the service man we were again out of salt. He was told our delivery wasn't until the following Thursday, this being Tuesday. My husband stated we needed salt, so the delivery man said he would bring it. He came out two days later to fix the system. He, so called fixed the system but didn't bring salt. My husband called again for delivery and explained we couldn't drink the water because it was yellow and we needed salt tomorrow (Friday). We did get delivery of salt. They delivered 1 bag!

One week later, the sulfur clean system they fixed isn't working. The water is now gray and smells so bad. My husband called yesterday, 1/30/12 and asked for the manager and has left him three messages without response. We have $10,000 in our new well and the Culligan System and can't even drink the water. I took pictures of the iron water from two weeks ago and the gray water that we have now, in case anyone would like to see them. We would never buy a Culligan System again and if you're looking at them, run the other direction. Our salesman was great and told a lot of lies that Culligan hasn't stood behind. We have had the system serviced and fixed many other times during the years but this is what tops the cake.

I stuck with Culligan principally because of the excellent service and help I received during those 40 years. As you know I had the choice of many other softeners available, some at lower prices, but all based on the same chemical principles as yours but chose yours because of a long period of satisfaction.

When I acquired the new unit I realized that my capability for maintaining the computerized model were insufficient and hence at the time of purchase I signed up for your Privilege Program. With the old unit I was able to take care of minor repairs and call for help when major problems arose. By the time it was carted away almost the entire system had been replaced with spare parts with the exception of the salt container.

From the start in 2009 salt was delivered on 8 occasions as specified in the agreement but I was never advised as to the time or day of delivery - a rather off handed way to treat a client. As a consequence the six bags were dropped off beside the house on two or three of the visits. On the remaining five or six times the service consisted simply of carrying the salt to the unit and topping it up. I accompanied your truckers on each visit but none of them even looked at the equipment let alone fulfilled the agreed maintenance as specified in your pamphlets.

The pamphlets I refer to are the Moore Wallace Part 37156 and part 38001 given to me at the time of signing your agreement form #15636 with your representative Dave tel. **. The full name is not decipherable from his signature (as is mine). In fact no maintenance was done during the two years covered by the agreement although it periodic treatment is quite clearly specified in the pamphlet.

I cancelled the Program on February14, 2011 stating that none of the promised maintenance was carried out. None of my complaints and phone calls to your local offices have ever considered any sort of redress even to the point that I was told that I should take care of the maintenance or pay $125.00 for some one to come to my home to reprogram the control. As well, the Culligan representatives have volunteered to talk me through the reprogramming over the phone The alternative proposed by your representatives was that I should renew the Privilege Program and that this time the specified maintenance would be carried out.

I would renew the program because I still believe that if carried out properly it would enhance the quality of my water. However, Culligan should compensate me for the service withheld in the two years of the agreement. I never thought that the intent of Culligan would be to withhold the service paid for and later so much as to say too bad you old fogey. I called last week regarding this matter but seem to have been misunderstood , I hope that with this note the local Culligan may reconsider its position on this subject

William **

Now I have black smelly water running in my house. I was informed sulfur levels increased and the system needs to be upgraded and cost $1500-2500 additional. I requested the service guy to come and help me work system. They gave me an owner’s manual. I requested my money back. Said company changed hands and I must go to corporate. Corporate says no refund.

With the effect of this, we have been having rotten egg odor and led us to chlorinate the hot water heater 3 times and change the anode rod 2 times ($600). The iron/sulfur system did not function as a result of venturi tightening the iron filter; it did not filter out all the iron and let it pass through the carbon tank. Carbon tank rebed ($500). Upon several complaints to the sales person, his manager, branch manager and Culligan Corporate VP of consumer affairs, the answer we got is they want to upsell a constant chlorine feed system which takes care of the odor. They offered to credit the charges for the rebed but don’t understand the pain and the expenses caused by their mistake. They refused to talk to the manufacturer to understand how this unit works or what media goes into it. It has been over a month with constant struggle contacting Culligan with no solution. After the service, we were left with rotten egg odor water and several expenses to get lines chlorinated and heater anode rods change thinking its heater problem.

I called Ron **, the owner of our local Culligan office and he assured me on Monday (8-22) we would receive a delivery of blue topped bottles. Monday I waited, and have been waiting since. I think Culligan forgot about us.

I had a Culligan water softner installed in my house, but noticed that I was going through 8 bags of salt on my first service. I then noticed that the water softner was turning on automatically anytime the lawn sprinkler and hose bibs we turned on. Based on this scenario, I realized that the greater part of the salt usage was for irrigation and not for the hard water issues I am having in my house - the primary reason for even getting the system installed. I contacted the service and sales representative and the sales rep informed me that the installation performed is customary for every project they perform - I find this hard to believe and extremely unethical ( especially due to the conversations I have had with other Culligan franchiases).

The same sales representaive to me, prior to the installation, that the service would only affect the internal water outlets of the house and not the exterior -at all. Just last week they added 8 bags of salt as a result of this travesty! I enjoy having soft water and the service, till now, has been acceptable (this was primarily due to the continous deception on the partof the sales representive).

I would like to keep my serice but I refuse to pay 143.00 every 3 month for salt! I talked to the plumber and he agreed that the installtion should be changed but, every one so far has been passing the buck in order to properly correct the problem. The cost to complete the work is about 1 hr of labor and less than 100 in material. If this is greater than keeping my business , than I will have the systme removed and go with another company or get my own system from other suppliers. I have discussed the situation with The sales representaive (Mike Dimassa) and Service Mgr (Lou) and no one seems to want to rectify the problem. I do not want to create a legal situation, but this must remedied at once.

The line that he used had not been used for more than five years and was connected to an old water filter but not connected to any water line. When the technician opened the water valve, it was all kind of green, brown and with slimy stuff coming from the water hose. It was so bad. No wonder we got sick. We got very upset and horrified that if I had not noticed that the water was dirty, we would have been more sick.

For the last couple of months, my softener hasn't been working at all. A tech was supposed to show up 2-3 months ago and never showed up. This morning, I asked to speak to a service manager. I was told Paul will return my call. I got a call back from Scott who I didn't want to talk to. I still haven't received a call from Paul. I want a credit to my account for the last couple of months my softener hasn't been working. The tech is rescheduled to come this Friday. Let's hope he calls me an hour ahead of his arrival time since this is what I requested. I'm not happy since I'm missing work so much and nobody showing up to my house.

Do you think this is fair? They did no work for $148. Wouldn't you say $148 is steep in this particular economy, we're in now?! I will recommend Culligan to no one! And I'll sure bad them whenever I have a chance. I'm now $148 poorer.

I could understand if they needed to do this to keep the company afloat, that was not the reason for the change. They have sent new sales people into the community in order to sell these units telling lies to customers. Customers ask what will happen to their driver and they are being told we are being cross trained or we will be the person changing the filters for the new equipment. All not true, cross training was requested early on but we were never given a chance also instead of hiring new sales people why not hire us to do that what the hell is going on, has it just become easier to just lay off verses figure out a way to keep people? No job, co-workers staying with company, not associating with lay-offs, no support from management shortness of hours and work, added stress.

Being scared into a repair that was represented with false information is not acceptable. Mr. ** began to look into this by sending a regional rep to my home. The rep found that the report about my water was false, I do not have a count of 17, it is 4, and now with proven information, I will not allow Culligan to take advantage of me. After more then 30 years as a Culligan customer, I am appalled with the lack of customer service and professional courtesy offered. To be misguided into a service with false information is despicable. I will allow 5 business days before I will withdraw my payment.

I ended up buying a $1600 system installed by a plumber and a new tank. None of this was ever suggested by Culligan, they never even offered to test the water for me. When I received a bill for $500, I called Culligan and spoke to Terry. Since Culligan had also called me about the bill in the meantime, she assumed that I just called her for that reason and accused me of lying! It was extremely discourteous and unprofessional.

I then wrote a letter to Culligan stating that I could not pay $500 for something they did not ever fix. This has been going on for 6 months. Now they are adding finance charges to the bill. They never responded to my letter which explained the problem and politely asked what they could do for me as a customer and consumer.

The water was turning everything orange -the sinks, the toilet, the shower, the laundry and the dishes! We could no longer use it for cooking even. It smelled and was tested for bacteria and iron. I have pictures of the damage.