Culligan Reviews

This is a Culligan Of Mokena update. I have been with Culligan for almost a year now. I come from management and I have to say this crew has gone above and beyond in their service for this customer. I am visually impaired and this crew made sure that from filling the tank for me to making sure the system was good to go to them calling me ahead of time to let me know they were close. The office manager Natalie took the time to assist me with my account to let me know my next service call etc. etc. Give them a call schedule a home visit. Let them evaluate the situation and consider the recommendations. IJohn my delivery driver/installer was kind, business like, knew his stuff and made sure all was good. Once again went above & beyond. Thank you. Keep up the good work.

We installed the water filtration system for the entire house and a reverse osmosis spout in the kitchen over a month ago. We are very pleased. We live in Dallas, Texas, where the water does not taste good and it has a high mineral content. Dalton E. came and tested the water, gave us a demo of the filtration system, and answered all our questions.

I am a very satisfied customer for over 7 years now. Culligan has really good water, and excellent customer service. When my water container was malfunctioning (only dispensing hot water) the technician that came out to replace it was very helpful. He gave me his cell number to call him if the replacement was faulty for any reason, so that he could return to replace it (otherwise I would have to have waited another month for it to be replaced) -- another time when I was having trouble lifting the bottles, the customer service representative put a note in the file to ensure that I only received bottles with handles -- this helped me immensely. The representative also assisted me to get caught up on my bill, by allowing me to schedule smaller payments.

Karen ** is amazing. She talked me through every step of what she was doing so I actually now understand the system I have (an old Kinetico from 2006) and how to maintain it and get it working properly. She saved me $10,000+ that Kinetico wanted me to spend to replace everything. She tested my water from the start and talked me through the tests and made me feel better that my water wasn't as absolutely horrible like Kinetico made me feel. And she showed me how to cycle my softener so I can get it back to where it needs to be and what to look and watch for, as well as how to add air to my water tank to get it working right again.

We worked with Karen who was extremely knowledgeable about EVERYTHING, not just about Culligan systems. She thoroughly explained everything she was seeing and thinking, and gave us recommendations on what the issue could be with our current system, and ideas on how it could be fixed. We ended our first visit with specific instructions on what to do next, and then set up a follow-up appointment for her to retest our water and asses everything to see what the next steps would be. Upon her return visit, she re-tested our water, and a sample that we had collected in between our first and second visits, and was able to determine that our current system is working fine, but had just gotten behind somewhere along the way, along with our water pressure tank not being aired to the proper PSI.

Purified water is essential for health. A great convenience to have hot and cold purified on-demand in our kitchen. We use the bottled water and dispenser downstairs in our home gym. Our family is loyal to Culligan and has been for more than a decade. We love the taste of the water and have had the under sink filtration system installed in each kitchen we’ve moved into. Never a question we think twice about.

Bad customer representative service experience. The lady who answered the phone has a bad attitude. High voice and shows no respect to the customer. Not friendly at all. I find it rude when I talked to her and inquire about the scheduled maintenance. The way she explained it is not acceptable. She insisted that it is not due till next month. But the filter is already malfunctioning and therefore, requires immediate replacement rather than wait until next month.

They go around my schedule, nice people. Every time I contact them they take care of my request right away. The delivery people have been very accommodating. The cylinder price good for my monthly budget.

I went with Culligan because they told me the smell of sulfur in my water would be fix with their 8000$ system. The smell's still there and when I call them they pretty much said too bad no reimbursement. They also have really bad customer service. I don't recommend for anybody.

Scheduled service twice. No show and no calls. Just blew me off. This is the third time this has happened. Customer rep on phone said just an oversight on the fact no one called. There is no excuse for not calling.