Culligan Reviews

Ms/Mrs. Melanie one of the main people who answers the phones (Olathe Culligan), and answers questions, and provides answers, for pertinent questions, concerning their services. This woman is very:kind, very professional, and willing to serve you the consumer with the utmost care! Water delivery man: Mr. Jackson **, my mother says (note she is not easily impressed): He is very Honorable and noble, He is very mannerable, he has more integrity than anyone, she has encountered in a very long time! Mom says, this young man is an outstanding young man, and he really is going to go far! Mom said, we have encountered some duds in recent years, but Jackson shines and really makes Culligan look good! Their water is the best! You can rent.

I have had an outstanding experience with Culligan of Waukesha. The sales person I dealt with didn't pressure me at all, and answered all of my questions. I had been considering installing and maintaining my own system, but after hearing what he had to say, I changed my mind and went with Culligan. Long-term, it would be marginally cheaper to install my own system, but the break-even point was five years out, and the time and hassle of installing it myself was far outweighed by the convenience of the service Culligan offers. Speaking of their amazing service, about 3 months after my system was installed, my faucet leaked (not Culligan's fault or problem) and it triggered the shut off valve on the Culligan system. Even though it wasn't their problem, they had a service person there to fix the valve within 24 hours, and I wasn't charged for the service call.

This is a Culligan Of Mokena update. I have been with Culligan for almost a year now. I come from management and I have to say this crew has gone above and beyond in their service for this customer. I am visually impaired and this crew made sure that from filling the tank for me to making sure the system was good to go to them calling me ahead of time to let me know they were close. The office manager Natalie took the time to assist me with my account to let me know my next service call etc. etc. Give them a call schedule a home visit. Let them evaluate the situation and consider the recommendations. IJohn my delivery driver/installer was kind, business like, knew his stuff and made sure all was good. Once again went above & beyond. Thank you. Keep up the good work.

We installed the water filtration system for the entire house and a reverse osmosis spout in the kitchen over a month ago. We are very pleased. We live in Dallas, Texas, where the water does not taste good and it has a high mineral content. Dalton E. came and tested the water, gave us a demo of the filtration system, and answered all our questions.

I am a very satisfied customer for over 7 years now. Culligan has really good water, and excellent customer service. When my water container was malfunctioning (only dispensing hot water) the technician that came out to replace it was very helpful. He gave me his cell number to call him if the replacement was faulty for any reason, so that he could return to replace it (otherwise I would have to have waited another month for it to be replaced) -- another time when I was having trouble lifting the bottles, the customer service representative put a note in the file to ensure that I only received bottles with handles -- this helped me immensely. The representative also assisted me to get caught up on my bill, by allowing me to schedule smaller payments.

This is the 'worst' company I've ever had the misfortune to be ripped-off by. I paid $7800 for a unit that works so well that they still charge me $168 'per month' for 10 bottles of water that they will only deliver every '3' months. My water is brown and stinks, I have a basement full of bags of salt I DO NOT NEED and the Customer Service Department has ignored my complaints for over a year. Do yourself a favor. Find a company who cares about its customers instead of taking your money and giving you 'nothing' but a run-around in return.

I have to cancel this contract a long time ago! After filter of drinking water was changed, I went to emergency! Water was so dirty and with visible particles. Called company and filter was changed again, it's much better at this time. But my payment is increasing every month. Bad experience.

Customer service is non existent. When you have an issue, you call and they create a ticket # but it is never resolved. It's frustrating to pay for a service and the customer service side be so lacking.

Customer service has dropped precipitously. They need to hire a bubbly receptionist with some people skills, it's like dealing with an ornery father whenever you call them about the regular equipment fails.

Bought a rental softener from Culligan in Elk Grove. Water still hard and the machine not working. This company still constantly charging me and the person that installed my unit up messed up my GFI. I had another softener Before this one for 15 years it worked fine. Now Culligan doesn’t work please look at the rest of the negative reviews and I’ve noticed that all of us are similar. Try talking to the staff. Some of them are going back-and-forth like ping-pong I should not be charged for something not working.