Culligan Reviews

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4.0 out of 5
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About Culligan

Culligan Reviews

ConsumerAffairs has collected 350 reviews and 646 ratings.

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Page 1 Reviews 0 - 5

Reviewed Aug. 10, 2023

Matthew is very friendly and takes the time to explain what Culligan provides and sets your expectations. He went through a series of questions and test to verify the water condition. Looked through my house on how the plumbing is installed and told us if there were any modifications that were needed. Ashton did a fantastic job in installing the tanks and salt container. Friendly and hard working.

There was a delay with our tank rental and a leak in the salt holder, but there was no reason to be upset over it. Things happen and they rectified it as soon as possible. I hope people don't get upset over these things. Thank you for the clean water and great service. I feel privileged and lucky to have afford and have access to clean water.

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Installation & SetupStaff

Reviewed Aug. 10, 2023

My mother and I, had a young man named Brady, install a whole water system and an under the sink system! My mother keeps saying, “How precise and beautifully, the young man installed the Machines." Brady is very young but he is an old soul. Mom keeps saying, he has blown her away! He is mild mannered, he is kind and thoughtful, hardworking, trustworthy! Mom said, “He Shines and Culligan scored, they struck Gold, when they got this young man!” Mom said, "God bless his parents, he is a gentleman!” Sir Brady, thank you for your excellent service! Ask for Brady, when you do business with Culligan!

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    Reviewed July 3, 2023

    Culligan water taste amazing! The reverse osmosis removes the inorganic materials and other ingredients that normally make standard tap water taste terrible. I’m no expert, but I believe standard/tap water may be unhealthy for some people with digestive issues. I had issues before signing up with Culligan and drinking their purified water. I haven’t been sick in a very long time. For me tap water is the enemy…

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 28, 2023

    Culligan of Cleveland is a company that offers exceptional water filtration and reverse osmosis equipment services. It also offers excellent service and a technical installation team that goes above and beyond to satisfy its customers. The water filtering and reverse osmosis equipment Culligan of Cleveland offers are of the highest quality. In addition, their products are built to last and require minimal maintenance, making them an excellent investment for anyone concerned about their water quality. In addition to their top-notch products, Culligan of Cleveland has an outstanding technical installation team. The knowledgeable, efficient, and professional team makes the installation a breeze. They take the time to understand their customers' needs and ensure that the equipment is installed effectively and efficiently.

    What sets Culligan of Cleveland apart from other companies is its commitment to going above and beyond to ensure its customers are satisfied. They take the time to educate their customers about their products and services, providing them with the knowledge they need to make informed decisions about their water filtration needs. In addition, they are always available to answer questions and address any concerns, making them a reliable and trustworthy partner for anyone who wants to improve their water quality.

    Overall, Culligan of Cleveland provides exceptional service. Their water filtering and reverse osmosis equipment is top-of-the-line, and their technical installation team is second to none; they are a company that genuinely cares about its customers and goes above and beyond to ensure their satisfaction. Culligan of Cleveland is the company to choose if you are looking for a reliable and trustworthy partner for your water filtration needs.

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    Sales & MarketingPriceStaff

    Reviewed Jan. 31, 2023

    I LOVE the convenience of having my salt delivered. Anthony, my salesperson, did an excellent job of working out the best acquisition options for me. I wanted the reverse osmosis water and the water softener. It's affordable, having a water softener saves wear and tear on the pipes and plumbing, it's WAY better on my skin, I save hundreds of dollars now that I don't have to buy bottled water and lastly, it's great for the environment not using all that plastic.

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    Customer Service

    Reviewed Nov. 15, 2023

    We had a water softener with Culligan for over 8 years with an automated debit on the account. ONE TIME a payment was missed because our account was compromised and frozen, and instead of reaching out to us, Culligan started billing us for payment without reinstituting the debit, we did not know they were doing this so we started being charged late fees. Further, we received 4 bags of salt every month that we never had to use because the unit was not working properly, so we accumulated 20+ bags of salt and even after we called for service, nothing was done to correct the issue. Even the technicians who removed the unit after I cancelled our account admitted that we should not have that much salt unused and that the unit should have been using more salt if it was working correctly. I am certain that we were paying for a service that we were not getting.

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    Customer ServicePrice

    Reviewed Nov. 6, 2023

    I got a card in the mail advertising a $19.95 Softener Inspection and Water Test. I forgot to give them the code when I scheduled someone to check my water softener, and paid $114 in advance of the visit. I kicked myself for forgetting to give the code for the $19.95 inspection, but that's life. The service call took about 20-30 minutes. Nick was efficient, adjusted the regeneration to be more often, and tested the water hardness. I have no complaints about the service itself.

    However, I just got a bill in the mail for an additional $57.50. Apparently, the $114 for the service visit does not include Nick's time. They billed me at $114 per hour for 30 minutes, and also added a $2 fee for the print statement of the bill that they mailed me. All in all, this 30 minutes to slightly adjust my water softener cost $173.50, which seems way out of line both for what was done during the service call and compared to the rate and billing of services from other professionals, such as plumbers. However, the main criticism I have here is that this additional cost for "parts and labor" was not made very clear when I was scheduling this service- it was certainly not clear that $114 was never going to be the total amount for the visit. I am very disappointed in this practice.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2023

    Very professional and helpful. Both for the consultation and install. Answered all my questions and gave great advice. It has been a week of great tasting water. Oh and our towels are way softer. I'm confident my future service needs will be met with my full satisfaction.

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    Reviewed Oct. 10, 2023

    I get great service. I am given notice as to when they will be here. The delivery driver is very nice. I am very happy with this service. I have used another service and I am glad I made the switch to you. Thank you for making it so easy to use you.

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    Reviewed Oct. 6, 2023

    Water softener is old technology but still works OK! The Iron filter/curtain is such a terrible product they won't even warranty it. If you not home and the filter fails you will lose most of your basement carpeting. I'm just a dumb plastics engineer and I can tell when the Iron curtain will fail. It has its own cleaning system "bleach" and when that system starts to use less and less bleach to clean itself that is when you need to start worrying. What happens it builds up pressure and blow the cleaning line off and pump water for hours all over your basement floor. Service from the WestBend Wisconsin office is the worst. Please use anyone else. You will be happier than using Culligan.

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    Culligan author review by Greg Chick

    Culligan got its start in 1936 and is now the leader in home water delivery as well as in-home, commercial and industrial water filtration and treatment services. It is different than most water delivery services because it doesn’t make or bottle the water it delivers; instead, Culligan specializes in water treatment systems and softeners. Water delivery services from Culligan start at $9.99 per month.

    • Flexible schedules: You can set up a customized delivery schedule and arrange for supplemental deliveries if you need more water during specific months. You can also pause deliveries if you are on vacation.

    • Types of water: You can choose from several types of bottled water including water treated by reverse osmosis and filtered, distilled, spring and mineral water.

    • Coolers: Culligan requires you to buy or rent a Culligan cooler to use with your water jugs rather than using your own, but the cost of rental is included in the subscription plan. They will bring your cooler and install it when your plan begins.

    • Culligan Man: Culligan assigns an account representative called a Culligan Man to every customer. He or she will help you select the plan that fits your needs and help arrange a convenient delivery schedule.

    • 30-day guarantee: If you’re unsatisfied with your Culligan product or service within 30 days of your purchase, they’ll pick up the product and refund your money.

    • Specialty testing: The company is equipped for specialty water testing, which may be needed should a customer have access to a well or non-municipal water source.

    by Greg Chick Water Treatment Systems Advisor

    Greg Chick has worked as an entrepreneur for over 40 years with a background in plumbing, irrigation, pools and water heating. He is a member of Green Plumbers USA, International Association of Plumbing and Mechanical Officials and American Society of Plumbing Engineers. Greg works to educate residential consumers about quality plumbing products.

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