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I signed a contract in March of 2017 and my first bill was much higher than quoted. My bills change every time and I see loads of charges that was not made clear to me at my initial sales meeting. Now on top of the billing my water looks horrible. I do not trust the water enough to drink. I have the full in home system from the intake of my well to the under cabinet filtration system at kitchen sink. Does anyone know how I can get out of this crazy contract without being liable for further payments?
My family has been receiving Culligan spring water for 3 years. We had a dispenser with 6 bottles of water delivered monthly. About 3 or 4 months ago the water quality deteriorated. It smelled strongly and tasted like chlorine. When I called the local delivery office the woman asked if I wanted to try sodium free and didn't seem too concerned about my experience. I complied but cut my order in half to just 3 bottles per month and she said I would get an extra free bottle. They ended up delivering my original 6 bottle order once again with no difference in water quality. I called back and cancelled my service with them. Something is definitely going on with their water quality and should be inspected to ensure customers are chatting what they are paying for. This product is definitely not spring water!
We purchased a new water softener from Culligan in Feb 2016. Even though Culligan is more expensive we chose them expecting on the spot service. Within the first year there was a problem that required service. They responded in a timely manner and fixed the problem for free. Now in the second year we again have another problem. I think it's the same error code. Other than the lack of reliability, my main complaint is that the local dealer cannot schedule a repair for over a week. Obviously that is not good customer service.
Called for service, I have had the system for 8 years, two man came out, for a simple o-ring changing because of a leak. They drained all the i-non resin out of the system because of poor workmanship. They did not replace the tubing in the tank at the right depth, causing the resin to drain out onto ground, call, came back wanted $600.00 to replace resin. After some back and forth, they came out again and fix the system, but after a time water was bad the cycle timer was not working, and they sent me a bill for $325.00 for parts and service, and I had bought the new resin myself. I have sent the company emails and called and talked to their parent company service people, and today no call by dealer. THIS IS A SECOND RATE COMPANY AT BEST, DON'T WASTE YOUR TIME AND MONEY ON THEM. I AM GOING TO REPLACE MY SYSTEM WITH ONE THAT WORKS... This dealer is in Brownwood Texas.
My family moved into a new home with a well system. I contacted Culligan to price a water treatment system thinking they are a very well known and reputable company. We were immediately contacted by a salesman in the Tampa office. The salesman Lee initially came the wrong day and then the wrong time the next day but that was no issue for us. The presentation was good and the salesman presented himself well. He explained he had worked for Culligan for over 20 hours, this was his only job and he presented himself very knowledgeable. My husband and I decided we would get the system although it did appear to be quite expensive.
A quote for a water softener, reverse osmosis system, and a sulfur clear system came to approximately $8500. My husband signed a contract but it did state that we could cancel within three business days. By the next day we decided that we were going to cancel before the system was even installed. My husband called the office and they canceled the installation and said it was no problem. However my husband then got a call from the salesman Lee threatening that we had signed a contract and it was legally binding. He continued to say that there was no way to get out of the contract and the three day did not apply in our situation. He threatened that our credit would be negatively affected and if we didn't install the system we would still owe $8500.
The salesman then called myself and continue to threaten me. He even called the installation crew and told them to go ahead and install the system even though we had canceled. Luckily I got home and was able to get the installation canceled but they had already started to take apart my system. The salesman got angry over the phone, continued to threaten and try to bully us into continuing with the insulation and then eventually hung up on me.
The next day I contacted Culligan and did receive a call back from the director of operations who had assured me that we did not owe any money and we had canceled within the allowed amount of time. What would've happened if I didn't get home in time and the system was installed in my house after I had said to cancel? What if I would have believed that I couldn't get out of the contract? I don't know but I want to make sure other people don't get bullied into buying a system they are still within the legal amount of time to cancel. I'm not sure if this is how they do business or get sales but to try to bully and manipulate customers into a product is unethical and unprofessional!
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This is the second time Mr. ** was at my residence. Without going into the problems, I found Mr. ** to be KNOWLEDGEABLE, PERSONABLE and a Credit to the Culligan Co. I'm a homeowner, who owns your equipment, and over the years I found other technicians not up to par with Mr. **!!!
Very bad service. Have had Culligan Water Service for approximately 4 years and seldom receive water tank on scheduled date. Have to call nearly every month to remind them that I have paid but not getting what I have paid for. If there was anywhere else to get soft water service I would never do business with Culligan.
Completed a total home redo. Due to failed furnace/frozen pipes flooding... the final project, putting in water filtration system. Decided on Culligan of BattleCreek/Kalamazoo MI... install on June 30, 2017. Home flooded within the week (due to faulty Culligan valve per Dave/Jeff from Culligan). Had to fight with gm to have ServiceMaster come to property to find "where the water" went. Asked for $324. compensation? 1/4 of contract... which as of today denied. Went to International Culligan consumer affairs who shouted out to David **, owner of both Culligans and 48 hours later no response. Do not, I repeat, do not buy from this company. Gordons/Kinetico system better.
I have been a Culligan customer for a little over 5 months. Since the beginning of my contract, there were problems. I was told that my tanks would be able to be changed on the weekend. When no one showed up to change them. I found out the information I was given was not true. After that date, none of my exchanges were done at the scheduled time if the representative even showed up. I was never given a courtesy call to inform me that they were unable to come.
After, working for a month to get a standing appointment there have still been problems. I received a voicemail at 5 am from the fill in representative telling me that his regular route was too far from my home to make it. I finally decided to disconnect my service and ended up in a debate with the customer service representative who stated someone came to my house but couldn't get in. If it wasn't for the voicemail I had from the tech saying he wasn't coming they may have been able to use that as an excuse.
I have had a Culligan softener and a reverse osmosis drinking water system installed at my last two homes. As of 2017 I've had a total of 27 years of experience with the company and their products. I've never had a significant problem with the company or its products. At my older home the salesman explained that their monthly service is not something I need. It meets the needs of seniors and others who find it inconvenient to purchase and transport the heavy salt bags necessary to softener operation. I've had each system maintained every year or two, costing $100-200. In 27 years, the software has failed once. It cost something over $100 to return it to service.
If I were to purchase another home I'd call Culligan again. Based on my experience I have recommended Culligan to others and I will continue to do so. To my knowledge, neither I nor any member of my family and no friend or co-worker has worked for or with Culligan or had any other sort of business relationship with Culligan. I was not compensated in any way for the posting of this review.
Purchased a FM-15 faucet-mount water filter, after having HORRIBLE experience with crappy PUR filters. The Culligan filter assembly is simple to mount, last a long time, and are equally as easy to replace the filters. These filters are durable, and do not fall apart like PUR filters. I would highly recommend this product... and the water tastes great.
I purchased a whole house water filtration system. We paid close $5000. It keeps breaking down. We keep having to pay $200 or more for repairs. Even the under the sink filtration I noticed that the filters are not factory flushed. And when we attempted to change the cartilages ourself we noticed gallons of water would come up black. Even after ditching 3-4 full tank. For filters that costs close to $250 I think Culligan should do some research. I don't trust what I have been drinking so far. Most likely carbon. I am going to ditch all of their system, I don't trust the quality. Wish I had read all the reviews before.
They have numerous times came to my home and ripped me off, last time was a day ago and tried to get me to pay more than the office girl gave out. Such was 175 for filtered and then I got a bill for 599 and then to top it off my water is now black and they don't answer phones. Don't know if water is good to drink, man said he put in 4 bags of salt. Never happened. Pleased look at the damage.
I recently purchase the system for $3295.00 & thought that was all I had to pay until I got a call from Culligan wanting to put me on extra $23 a month payment plan that I was never told about. In fact the salesman said that I would get a year of the salt for free. After going back & forth with the customer service person a few times, I never got an answer as to why I was never told about the extra fees. I so now want to cancel & go with another company & I don't know if I can. I wish I had read the reviews before spending that much on the system that is too expensive.
We spent over $4000 less than three years ago on a system they no longer even sell because it was defective. Since day one and has never worked right they have been out at least four times and basically tell us, "Sorry there's nothing we can do but we can put a whole new system in but you have to pay for it" when this one never worked. I would never ever ever give them my business again. Bait and switch and sold as a defective product. Run Forrest run, don't be a sucker like us! After I'm done here I'm going to the Better Business Bureau and talking to an attorney this afternoon.
Outrageously expensive for services not provided: $690 - the cost to purchase your own, high-quality softener and RO filtration plus 1 year of filters and salt. $5,770 - the cost of a 3-year contract with Culligan to rent their basic softener and RO filtration with "service". This cost does not include filters, salt, or salt delivery. BEWARE of these criminals! I signed a three-year contract with Culligan for a water softener and reverse osmosis drinking water filter because I didn't know any better and didn't do research. And truthfully, I had always thought of Culligan as a trusted name.
First off, who requires a three-year contract? That is way too long and too many variables for both parties to follow through on. Culligan didn't fulfill their end of the contract and I canceled 18 months into it after many negative experiences dealing with failed equipment, shotty service, poor water quality, and endless frustrations. I ended up purchasing my own equipment for 1/6 the cost of what the entire contract would have cost me. I'm still negotiating the early cancellation with them. They refuse to release me from the contract even though I have multiple proofs that they didn't fulfill their end of the contract. I will be filing a claim with the BBB.
I should have know right away when the salesman said he would come back and test our water a week or so after installation to show us the difference and never showed. He also said he would come back and clean our fixtures as the change would make our water dirty with sediment. This also didn't happen. In fact, I never saw the salesman again.
On more than one occasion I had to call Culligan because my softener stopped running and displayed an error message to call Culligan. Both times when I called (one time I even got a former employee who no longer worked there) they directed me to cancel out the error message, which prompted the softer to run. Neither time did I get a visit to my house, and both times left my water tasting and feeling rusty and hard.
I've had to call multiple times for salt delivery that was supposed to happen automatically but didn't (which I was also charged separately for, in addition to my monthly bill). The workers always came into my house without removing their shoes when nobody was home leaving tracks on my floors and carpet. On one occasion they left my softener unplugged! I wouldn't have noticed it, but my boyfriend fortunately did and plugged it back in a few days after their visit. In 18 months my reverse osmosis filters were not changed, not even one time. My water and ice tasted like prescription medication.
Do your research before you call these crooks. I purchased a brand new water softener with a higher grain count, and a brand new reverse osmosis filtration system with more cycles, including alkalization. My water tastes so much better since purchasing my own equipment, plus I own it instead of renting. With the purchase of the improved softener, higher quality RO filtration, and filters for a year I have paid LESS than I did renting from Culligan for 6 MONTHS!!!
Beware of their salesmen and what they say. He convinced me with promises that never came to fruition. The amount of money they charge for this service and equipment rental is criminal. I wish I had done more research before I signed a contract with them. Don't make the same mistake I did. They all drive fancy cars for a reason. You will be over charged and underserved.
We had this house built in May of 2016. You all came in and put in the system on June 2016. I called because it was not working. The repair guy came buy to fix 5 days later. By then I decided I didn't want it anymore. When he got here I told him that. He went to the basement did something to it and left. It still did not work. He told me he would have talk with a manager. He finally came back and took the tank and left. He did not restore the water heater nor the refrigerator flooring that he put a hole in back to the way it was.
Moving forward to now we go out of town for a week, we get back and the water heater is no longer working. The builder came out and said he could touch it because it was not equipment that came with the home. The water has been leaking this whole time with no emergency fix. This is unacceptable. I need everything taken off that was installed. The piping and the plastic tube running through a hole you all made in my floor under the refrigerator. I need everything restored back to the way it was before the faulty install. That way the builder can fix everything because the house is still under warranty. He said once you all take out the bad equipment the leak will be fixed and he can assess any damage to the water heater caused by the faulty install and removal. I would also like to be compensated for the water bill and the water damage to my home and water heater. We are still without hot water right now. The water is still leaking right now.
Culligan of Kansas City is rife with incompetence. In April 2014 my old water softener died after 15 years of faithful service. About 35 years ago I rented a Culligan water softener in Illinois and was very satisfied with them so I decided to "upgrade" to a Culligan water softener. I didn't pay attention to how the guy installed it because I figured that Culligan would do a good job. Not so much! The guy was plumbing the softener into a 3/4 inch line but he reduced it down to a 1/2 inch line with some shark bite fittings and pex connections. There was a 1/2 inch elbow on each of the lines, then more fittings to take it back up to 1 inch to attach to the water softener head. So, what this does is to reduce the flow of water in my entire house (except for the one outside faucet that is not softened water). I don't know if he just didn't have 3/4 inch elbows on his truck or what.
Fast forward one month. Culligan billed me for $2304.45 and said I was a month overdue! I had financed the installation through Culligan with Foundation Finance and was paying Foundation $407.12 a month so that I could get it paid off within 6 months for their "no interest" offer but their billing office was still billing me for the whole amount.
Now fast forward to February 2016. This thing runs its regeneration cycle at 2 am and it takes just under 2 hours to run. At 5:00 am the thing was still running water down my drain. It was stuck on one of the back washes and giving an error code 1. It was only 1 year and 9 months old! My old no-name water softener lasted 15 years! The Culligan guy came out and really didn't know what was wrong with the thing. He ended up replacing the circuit board. (I argued vehemently with this guy when he wanted to charge me for this and ultimately I was not charged.)
Fast forward 10 months to Christmas morning 2016. I woke up at 4:00 am to the sound of running water! The water softener was again stuck in one of its back flushes and was running water down the drain. It had an error code 1. I unplugged it and put it on bypass to stop the water from running down the drain. A few hours later I plugged it back in but it did not reset and got an error code of 4 so I unplugged until that evening. When I plugged it back in it reset and did another regeneration. Meanwhile I had to use water so I have a water heater tank full of hard water. Culligan wants another $175 to just come out here. Their warranty on the board is 5 years and on the control valve is 10 years but it costs $175 for them to come out each time.
It is now February 2017 and this thing has done the same thing of getting stuck on a back flush and giving an error code 1. It has done this twice since December! Apparently Culligan equipment is not what it used to be and Culligan service is nothing like it used to be. It looks like I am going to have to replace this thing -- probably with a Fleck. All Culligan parts a proprietary so there is no way to buy parts for this thing and I could buy Fleck parts at lots of places. I have to re-plumb this thing so I might as well plumb in a water softener that works.
I love my new water softener and reverse osmosis filtration system. The water tastes great, I don't have to deal with the hard water problem anymore. Rob was my salesman. He was absolutely wonderful. He answered all of my questions accurately and was an absolute joy to work with. He was running 10 minutes behind schedule and he gave me a courtesy call to let me know. Love the product and customer service was GREAT!!!
I have a top-of-the-line according to Culligan system with premium care and I've experienced many issues including frogs and no salt. Not happy with Culligan. Also attempts to call all lines are busy hours on end. Again not happy with Culligan!!!
Contacted Culligan Water of Rochester, MN to have a water softener installed and a reverse osmosis system installed. The installer was rude, swearing, and tracked in mud throughout my home (kitchen floor and on basement carpet - staining it). I told him that if we could reschedule because he was having a very difficult time installing the reverse osmosis system. He decided to finish and after he left our sink pipes burst and leaked water into our basement causing water damage to our basement ceiling and carpet.
I contacted Culligan and explained the situation. They sent their GM to assess the situation. He said he would contact me back after he contacted his insurance company. He said to fix the damage and that culligan would pay for it. I have not heard from him or culligan since other than bills to pay for a service that caused damage to my home. Furthermore, the reverse osmosis system only works some of the time and now my refrigerator does not make ice or run water which I called and complained about and they sent someone out to fix it but it still does not work. This has been a horrific situation with no results or true attempts to make this right for their consumer.
I have had Culligan visit 3 times for a water softener that leaks. Each time I booked the 1st/earliest appt of the day & each time they were 1/2 to 1 full hour late! I had to call them each time to ensure they were coming (no one called me to say they'd be late). Poor Service!
Very happy with both systems. The sales person explained all the details regarding installation and how both systems actually worked. The installation was done in a professional way. Both systems work very well. I am very happy with the work. My drinking water is 100% improved. I do not need to buy bottled water now. Thank You Merrillville, In. Culligan.
We were told our showers would no longer be slimy and hard water would not build up in machines. Not true! Don't waste your $3000!!! Our laundry has white stains all over it from minerals built up in our new machine. When showering you feel as though you can never get the soap off. The reverse osmosis did help the drinking water. However, we had no improvement in the ice or water from the refrigerator. Again, don't waste your money!
I was told my system was under warranty when I called and they would send a technician out right away. My system was not fixed and I got a $160 bill. The customer service was rude and called me a liar. She said no one that works there would tell me my system is under warranty. She offered no compromise and was not willing to do anything to solve the problem. Worst customer service.
I had thought that a small filter unit would be nice. I ordered the filter and following instructions per the paperwork included got the filter and tubing installed. Our first try at new filtered water was not going to happen. Nothing appeared from the end of the faucet. A check of all the fittings and main supply did not produce the problem. After additional hours trying to figure out WHY this simple filter does not work we set forth and took the damn thing apart. WOW! Once it was apart it worked with air blowing through it minus the filter. So we are chalking this filter up to so much plastic garbage. Will never trust CULLIGAN or any of its products again. Remember a good review goes to a few - Bad reviews goes out to all that will listen.
Recently, I was adding Culligan salt to our water softener. To my surprise, there were animal feces in the water softener bag. I removed all the salt and cleaned the tank as well as I possible. I took photos and returned the bag with the feces in it to the local Culligan dealer in Albert Lea, MN. In addition, I sent a note to Culligan. I also followed up a week later to find out if there was an answer to how this is possible. Culligan responded to the local dealer but not myself stating that it was not possible. I didn't get pictures of the big turds, but you can see in the pic that it is totally gross. The local dealer did take pics and sent them to Culligan.
I was told that Culligan switched suppliers on their salt to save money. Clearly the quality controls are not in place. I asked them to replace my softener system or cut me a break on a new one and he offered me $300 off the price of a new one making it only $1900. Culligan needs to take responsibility for the salt that is in their bag and step up to the plate and do something to resolve the issue. BOTTOMLINE... DO NOT BUY CULLIGAN SALT!!
I have had the RO and softener system for about two years. For a while, the service was great. About 6 months ago, I began to taste a bad taste in the water. The softener was totally out of salt. I called Culligan (they used to call me). After numerous calls, left messages, I never heard from them. The service man showed up three weeks after I bought salt for the device. Now it is time for the RO filter service. They again are nowhere to be found and again no answer of the telephone. Wish I had it to do all over again there is no way in Hell I would get Culligan Water Treatment.
This is a very good community with good people and good businesses. Everyone can make a mistake but this business by far takes the cake. I humbly suggest people in our community to avoid this business. There are many good water treatment places out there and this one is bad. First of all, a salesman named Harry told us stuff that was NOT true. Then this man asked us to pray for his grandkids and a huge custody fight. Obviously if it were not true how would we know about it? He then said he can remove the price for salt if we did that. And he didn't do that. Then we got a new house and instead of putting in the small faucet as they were too lazy to do, it's what we always had and always used and wanted, and instead we got this little black thing that when we push it, some infrared thing makes water come out. Ok, this little black thing rarely worked. Hardly ever.
Then some batteries leaked in it and when we told Peggy, this worthless person could not even help us and send someone out. We got totally ripped off and we are seeking legal action on this fly by night company and operators. We gave them several chances and Harry using his grandkids as ploys also has gotten DSS involved. That is sick. And asking for prayers in return to get no charge on salt. Again sick. And a lie. What he said about the Catholic church was not good and Bishop is being contacted and Culligan corp offices are as well. Don't make the same mistake we did and go to this fly by night company. There is more sick stuff too but this is all I want to post on my review now. Thank you.
I think Culligan's web page stinks. I've been trying to find my exchange date for 20 minutes. Still HAVE NOT found it.
Culligan expert review by Greg Chick
Culligan got its start in 1936 and is now the leader in home water delivery as well as in-home, commercial and industrial water filtration and treatment services. It is different than most water delivery services because it doesn’t make or bottle the water it delivers; instead, Culligan specializes in water treatment systems and softeners. Water delivery services from Culligan start at $9.99 per month.
Flexible schedules: You can set up a customized delivery schedule and arrange for supplemental deliveries if you need more water during specific months. You can also pause deliveries if you are on vacation.
Types of water: You can choose from several types of bottled water including water treated by reverse osmosis and filtered, distilled, spring and mineral water.
Coolers: Culligan requires you to buy or rent a Culligan cooler to use with your water jugs rather than using your own, but the cost of rental is included in the subscription plan. They will bring your cooler and install it when your plan begins.
Culligan Man: Culligan assigns an account representative called a Culligan Man to every customer. He or she will help you select the plan that fits your needs and help arrange a convenient delivery schedule.
30-day guarantee: If you’re unsatisfied with your Culligan product or service within 30 days of your purchase, they’ll pick up the product and refund your money.
Specialty testing: The company is equipped for specialty water testing, which may be needed should a customer have access to a well or non-municipal water source.
Best for: Homeowners with hard water, homeowners near a compromised water supply, developers or managers managing large commercial properties and rural customers using well water.
Water Treatment Systems Contributing Editor
Greg Chick has worked as an entrepreneur for over 40 years with a background in plumbing, irrigation, pools and water heating. He is a member of Green Plumbers USA, International Association of Plumbing and Mechanical Officials and American Society of Plumbing Engineers. Greg works to educate residential consumers about quality plumbing products.
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