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I would not recommend this company for a water Softener. I have owned my Softener for 4 years now. Today I called to have someone come out for Maintenance as I don't think it is working properly. I was quoted over the Phone that the charges would be $99 for the first 15 minutes then $34.50 for each 15 minutes after. This comes out to 202.50 per hour. I THINK THEY ARE RIPPING PEOPLE OFF WITH THESE PRICES.
I have had a Culligan Water Softener for 8 years now. The original system required replacement after 4yrs, and now after 8yrs, the control valve has stopped working. I diagnosed the failure this time myself, since the last time Culligan visited my home, it was an example of incompetent field service. I had to call Culligan head office to motivate proper service. I have no complaints about head-office staff! Head-office is responsive and gets the job done.
This time, I texted the office admin photos of the replacement parts I needed before arriving. I was told they had one in stock and would put it on hold for me. Different story when I actually arrived. On pricing the replacement control valve assembly, the admin punched some numbers into a calculator, and two of them stared at it for ~20sec, before one of them said it was a non-negotiable $560. That was after the admin said it would be $271.33 in the text message, and the parts guy said it was around $1400. Finally, do not expect more than 4yrs of service from the controls valve assembly (Gold or Platinum series). If Culligan decides to contradict my account, I have the text messages to back up my account.
We purchased a Culligan whole house system w/ osmosis 13 years ago. No problems until about 1 yr ago. I called, they came out and "fixed" it in October 2017. Then, the system still wasn't "fixed" correctly. I called them back. We had no water pressure. I called the county for a pressure test and from the street to my home it was good. Culligan came out again in January 23, 2019 and I explained about no pressure. I was told by the "knowledgeable" tech to bypass the system. After paying over $6000, I cannot use my system? Give me a break. I was also told that to enter my house, I had to pay $140. Not going to happen. I paid $90.
I was told that the lining had worn out. They took my tank and had it for 3 weeks and finally scheduled a return visit for installation in one more week. On the day of the scheduled visit, no one called me. I waited all day and finally called them. I was told during several phone calls: "the installation won't be today, it was on the truck that got stuck in the snow", "it is in our warehouse and never was on the truck" and was told it would be the following Friday for reinstallation which would be another week of no soft water.
I finally went to Culligan, asking for a manager. I became unglued on them. They scheduled a delivery date for Monday. Two men brought it out and reinstalled it. It was fine until Wednesday when my husband saw standing water next to the tank. He opened the electrical board and water came pouring out. That's just dandy!! I called the manager again about this problem. A tech showed up and told me he could bypass the salt sensor and we "didn't need it anyway. My question: "Why is it on there and shouldn't we just fix the problem instead of bypassing it?" I was interrupted and talked to like a toddler. I got angry and told him to fix it and fix it correctly. That made him mad.
The service people are extremely unprofessional. He came back the next afternoon, showed me a beige wire and explained that the sensor wire had been changed from the beige one to the "new" black one and it was fixed." As he went out the door, he called me a ** under his breath. This was late Thursday and I was told I would have to pay for the visit... Not on your life was I paying a dime. On Saturday, no water in the brine tank and no water from the reverse osmosis faucet. I called and was told that the actual service manager would come to repair it tomorrow morning. We will see. Do NOT BUY A CULLIGAN!!!
Been with Culligan for some time. Last time before this time, when they came out, they messed up my pressure. I really didn't want to call them anymore but plumber I called bypass system and it was like brand new pressure. So I called to service and see what problem really is Culligan service. They came out, but first couldn't find us. They didn't do like they usually do, come check then work. This time they want to talk for like 5 minutes performing water test not asked for. Didn't know we have all three machines even though he is the last one came out. Now bill time and bill is double what I'm used to paying. No way!!! Now tech says one thing but says he will let guy in charge know it shouldn't be so high because I wouldn't pay it either. Now get a call with bs explanations that they are really trying to recoup for me. Not wanting service anymore.
Our whole house system failed after a few years. Tech showed up to repair and discussed the issues. All set...good as new, or so we thought. Later on, my husband went in to shower and I was brushing my teeth. My husband came yelling to me, “Don’t get in the shower”! It’s straight brine! I had just opened a new toothpaste, never used the brand before and thought, “Oh no, this is so salty and weird, doubt I will use it again”. Immediately My mouth is sore and I now have bumps and numbness on the roof of my mouth.
I called and was told it will cost $195 for someone to come to the house after hours! I have sooo many other issues with them and their rudeness. In the past I called to ask about what is this or that and was told, "Go online and look it up." When we purchased we had the slickest salesman. THAT my friends is key. Ya know, all about the “FAMILY”. Best Customer Service known to man, blah, blah, blah. I have autoimmune disease and these bumps in my mouth better go away!
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I had no water for the first 8 days. First they said it was my pump nope then it was the pressure tank nope then it was my well went dry. Nope. After 5 days I told them to come and get it. Nope. Only had 3 days to back out. Nope. You have 30. I still have my $5000.00 system and my water smells like rotten eggs and looks like milk. After 8 months of complaining they finally told me the water is suppose to look like that. They came and tested the water and said it tested soft. I wish I had the space to give a play by play of there lies but I don’t so just take my word for it. Do not buy from culligan. I don’t understand how this many people have this much trouble and no one will help us. One more thing. There service contract is not true.
My new delivery man, Hunter unfortunately had to return to bring the bags of salt inside because they're too heavy for me to carry downstairs. He was very nice and accommodating. Culligan of Grand Rapids has serviced here for many decades and they've always been friendly and efficient. Culligan of Grand Rapids is GREAT! I would recommend them for your water needs. Jack's been with them forever too and he's always been nice and knowledgeable. Call them.
My daughter and I moved into a new house and called to set up service for a water cooler system. Talked to three different people and they still showed up when no one was home to deliver the system. I had waited a month to be delivered. I get called to say the delivery man was at my house and no one was home. So needless to say if I don't want to wait another month they can leave it and I can install. I fill out review and I get called by manager who offers me two free months. So I give them another chance.
Three weeks later my checking account is charged for the two months I am supposed to get for free. I fill out the review and of course I get a call the same day. "We are sorry. I will override and give you a refund so you don't have to wait EIGHT weeks for a refund check." I tell them I want to cancel service and schedule a pick up for the equipment. They come December 11th and collect the equipment. Today I get a charge of 107 dollars!!! "We are sorry but we can't help you." No manager available to speak to. So needless to say I will be dealing with this after the Christmas holiday. I am also 107 dollars down on Christmas Eve. Thank you Culligan!!
DO NOT BUY FROM THESE PEOPLE!! I was looking at it after they left and realized they had installed the salt holder behind the tower. There was no way we could not even get to it to put salt in it. When I called them about it well it was our problem. Mind you we had just bought it at a ridiculous price anyway but if we wanted to buy a newer model they would change it around for me for free as he chuckled. MY HERO! I have had numerous headaches with these people. That was just the beginning. I would have to write a book to have enough words to tell you how bad they are. Please read reviews before you buy. By the way you have to give a rating. I lied. It's a 0.
I have had Culligan now for a few months. My Mother has developed some major health issues beyond her control and has had several operations. We have been trying to get them to pick up their equipment to cancel service. But they tell us she can not break her contract. When my mother started service she done so over the phone and there never was a contract per the lady that started the service. This is why my mother took the service because she wanted NO contract. These people are liars. The water is no better than the water you go buy at Walmart. All we want is to have them come get their equipment but they refuse to because they say my mother CANNOT break her contract. Like I said there is NO contract. JUST PLEASE COME GET YOUR EQUIPMENT. My mother cannot afford this due to health issues. People just stay away from this company.
The employees of the Lexington, KY division came into my house to install a water softener. Little did I know that they had other intentions. They stole a RIFLE and several other items from my home! I called the Store manager who basically called me a liar! I filed a police report and the employee was arrested! DO NOT USE THIS COMPANY! They will steal from you and then deny it!!! Calling the Corporate headquarters FOUR times and still no response! Apparently they don't care if you are victimized either! I will NEVER use Culligan and do not recommend them! Use them if you don't want your valuables!
I have purchased Culligan water filters in the past and no issues whatsoever. However recently the filter under the sink busted (at the bottom of the filter) and flooded my cabinet, my kitchen, half bath and laundry room. In the past if the filter was "full" it would just stop putting water thru the spigot. This time was different. Luckily for us it happened in the morning early and we were able to get the water up quickly. We had just came back from a week long vacation, had it happened at that time it would have been catastrophic. Very, very disappointed and will not purchasing Culligan products in the future.
Been with Culligan for years. When hurricane Irma came right over my house it destroyed the eq. They not only wanted me to pay $800.00 for the unit but also rent on the unit for months till they picked it up without notice of that bill of over $1,400.00... put me in credit bureau... Not only $800.00 for unit but $600.00 for eq. that couldn't be used... and they took their time to pick up. I paid over $ 10.000 on rental eq. over the years and because of an ACT OF GOD... they were the rudest people to ever deal with. Never use this company. Wendy ** "Really even charged me for Eq. that couldn't be use due to Hurricane... UNREAL.
I live in Cazenovia, NY. I moved into a house that already had a Culligan water softening system installed. I called Culligan from Endicott, NY to service it. The guy came and said it was all good to go. He also sold me $63 of salt and charged a total of $279. After he left, the water pressure was lower. I was confused initially but then when I did the bypass to get water directly, the water pressure became fine. I called Culligan back to help fix the problem. They are neither fixing the problem nor refunding any of the money I paid them. And I am stuck having paid $279 for zero benefit. I am just writing this review so that other people do not waste their money like me.
We moved to Ohio 4 years ago and had never dealt with water softeners before. There was already a Culligan system in the home (rented) and so we continued with them for convenience sake. We pay $115 per month for a rental softener system and a bimonthly salt delivery. In early March of 2017, our Culligan man came to deliver the 10 bags salt. He carried them through to our tank and stacked them one on top of the other. I did not follow him back to the tank and did not see this precariously tilting tower of bags.
The next day we discovered that this pile of salt bags had fallen over and into one of the water pipes connected to the tank and had caused the storage room to flood, damaging many of our belongings. The water had also seeped into the carpeting of our rec room. I called Culligan and they sent a repairman to fix the pipe. They came to take pictures and assured us they would be in touch. That was the last communication we received regarding the flooding. I have since called and described this incident to several customer service representatives, each assuring me someone will be contacting me regarding this issue, but over a year has passed and we have yet to have this issue acknowledged by Culligan.
I would like to bring to the attention of the readers that we did receive feedback from the local Culligan office and the issue was resolved to our satisfaction. We thank the manager who took the initiative to resolve the issue.
In less than 2 year the unit (Culligan Water Softener HE) stopped softening the water. We did not realized that since we have no sensors to let us know that the water was not soft. After a while, the two of us felt that the water was not soft. Today, the service man (who did a great job by first trying to fix the old flow meter), replaced the flow meter and charged us over $350 ($133 service call/labor + $195 for the flow meter + $5 Service fee). I would NOT recommend Culligan to anyone!
After ready numerous reviews about getting a Culligan water system installed, I'm stand-offish about having them. I will be doing more research about hard water and may install myself. I've had systems in the past but not Culligan and have not had one problem. Don't want monthly payments would purchase out-right and purchase salt or potassium (which is what I had) myself. Any recommendations?
I had the whole house filter w/softener and drinking water system installed. Within two days, I had to cut off the "softener" because the water was too salty. What is even sadder is that the "drinking" water did not remove the salt and to me, it was undrinkable. I called the representative to let him know that I wanted it removed. At the time, I was just going to have the whole house filter removed but due to the representative, I felt it was best to remove the entire system. He seem to consider it a joke wanting it removed and told me that he would call me back the following morning, Tuesday.
Well by 4 pm, I did not hear from him so I called him and he laughed saying "Oh, you really wanted it removed? Hahaha". Then tells me that the soonest he could do that was going to be Friday between 1-3 pm. Needless to say I received a text message Friday afternoon saying that he was not going to make it and wouldn't be able to make it here until Tuesday or Wednesday. I immediately called the office and stressed that I needed this removed. They have a 30 day 100% Customer Satisfaction Guarantee and I wanted to make sure this was removed promptly. Today is Monday, he did make it here to remove it but it's sad that I had to call the office to make sure it happened.
On the 4th of April 2018 a Culligan Aqua-Cleer unit was install in our home. We have been loyal customers of Culligan for 38 years (water softeners and reverse osmosis). We reported the unit not being functioning and on the 10th of May 2018, a technician came to observe that the control box was the issue. It was said that on 15th of May the office would call to set up a time and date for the installation of the new box... Until the 4th of June, it was pure silence on Culligan part. Meanwhile we made the decision that enough was enough and that their negligence of not establishing communication was unacceptable. I called and got Culligan out of their torpor and demanded removal of the unit.
I got connected to Rob ** who listened to my grievance and in a very gentle and compassionate manner said he would ask his GM to contact me. The GM (Russ) started to use a salesman pitch telling me how the internal affairs at Culligan, recently, had taken a toll on Culligan's good will. Needless to say that I shared with him that we all have internal stress not depriving us to function and address the needs presented to us. He got annoyed with my request and my determination to have it put to execution. He then got very short and that was the end of the conversation and he agreed to have the unit removed omitting to tell me when! At 3:30 pm that day, a technician took care of the problem and that was it (all of a sudden Culligan had recover its efficiency!) The GM never had the courtesy to tell me how the refund would be handled etc...
So, contacted Culligan and asked to talk to Rob ** and with his equal gentleness and graciousness, he informed himself of the procedure for refunds. He excused himself for being not aware of financial procedures in a case like ours, being a salesperson. In my case, Mr ** and the technicians involved put some balm on a bitter experience with Culligan and the less than pleasant rapport with Culligan GM.
There are many choices in water filtration - you can find reputable LOCAL installers in any area. Consider that the a system is "installed" and becomes part of the home plumbing. Now, consider that you may wish to move - expected or unexpected - and you still owe on your water filtration system. Imagine further that the company you chose DOES NOT allow for transferring the balance. OUCH! Welcome to the world of the Culligan customer.
One of the more expensive filtration options across the spectrum and you're stuck with the remaining balance to either leave it in the home or remove the equipment to bring with you when you move. Well that is special - paying for equipment you won't even benefit from. If it is too late, be sure to tell your Realtor so that you may account for the remaining balance in your NET sheet. If it is not too late and you are reviewing options, be sure to read their fine print and select a local installer for the best results to fit your needs.
I bought a Culligan whole house water filter. There were no threads in the unit to mount the bracket. I returned it, and bought an under sink water filter. After installing the unit, I turned on the water supply, and the pressure relief valve leaked profusely. This is two defective units in a row I've gotten from Culligan through Amazon.com.
System was installed with wrong settings. My brand new faucets, tile and shower doors are stained. They came to reset the equipment but stains don't come off. They pulled the equipment and made no effort to correct problem, other than to say I have defective faucets. This was Romero who came to my house to try to remove stains. So I told him how can he explain the stained shower doors and tile? Are they defective too. No calls or efforts to right the problem. These people are a total rip off. How can they keep a company afloat with so many angry customers? I welcome suggestions and phone numbers. This is a nightmare.
I had the salesman come to my house and we talked about what I was spending in bottle water and how by purchasing the system I would be cheaper in the long run to get an RO system and I would not have to mess with bottles anymore. The only truth was about the bottles. He told me the filters should last about a year and they would be about 150 annually. He did not add that every other year it would be over $400. I think you should get an RO system but do not buy from Culligan. Find a system that you can buy the replacement cartridges online from multiple vendors. Otherwise Culligan will rip you off for the price of them. Similar cartridges I have found online are almost half the cost and filtration is very similar.
They also did not know what they were doing. Within a couple months the system was having issues. After making them come look at it I found out that we had low water pressure and they wanted over $400 to sell me a device that fixed the problem. I paid a plumber less than $100 to do the same thing and it fixed the whole house not just RO system. After that they told me the low water pressure caused the filters to go bad. And made me pay for new ones. I asked them what the pressure was when they installed it and asked if they could provide documentation of testing it. They said they would have tested it and documented but could not find it. I reminded them that legally if they did not document it then it did not happen. I will never buy from them again.
I wanted to start by saying that I have never had a soft water system in my life. I have no knowledge of what artificially softened water is or how it worked, but I learned the hard way very quickly. I relied heavily on Culligan's "expertise" or lack thereof, and we paid a heavy price for it. The first thing that they did, was hook up our entire house to the softener system. I found out recently that our kitchen faucet should not have been attached to this system; had they not done this, there would have been no problems. They assured us that the water was ok for us to drink, and that it would be ok for our fish. One of our 4 winter koi tanks is in our dining room, we have to do their water changes from our kitchen sink. The first time we did a water change, our fish started flashing and becoming visibly irritated the next day. Not realizing that the water was the problem, we did several more water changes, only accelerating their conditions.
After losing several fish, we put them in a hospital tank near our other fish, but it was too late. One by one, they kept perishing. My 3 year old who loves our fish dearly would keep running up to tell us as they died, that another fishy stopped talking to her. In total we lost 12 Koi. Our large Shubunkin goldfish has been on death's door for over two weeks, but somehow is still clinging to life. It took us months to locate these fish, and some of them were imported from Japan, and cost hundreds of dollars to purchase and have shipped to us. When I spoke to Dane and Jeff with Culligan, they seemed unimpressed, and did not care that this had happened to us, and refused to compensate our losses due to their lack of knowledge of their own system. Removal of their system was promptly requested after this.
In the past three years I have called Culligan because my water softener has not been working properly. Each repair service has cost me 135 dollars plus tax. Each service has lasted about 15 minutes because of a 1.25 dollar screen which rots away. This seems to be excessive and Culligan refuses to work with you on the price. Being ripped off and nobody cares.
My softener needs a service call. Been ten years. Here in Hibbing the Culligan man wants 114.00 just to walk in my house. Really. I will never be able to afford that. We are on disability. Thank you. But no thanks.
Paid 3300. Cash for our water softener system, total nightmare with everything that was installed. for 2 weeks the water tasted horrible, tech kept saying that our water was good, after several weeks the last tech stated that the tank that the filter held had never been sanitized. Then the man that put in the drain field for the salt wore flipflops to dig the drain field, after a couple of months the salt leaked and to this day I cannot grow grass on the side of my house due to the salt that leaked. TOTAL NIGHTMARE. Many more problems than this. Just not enough room to write it all down. I asked the company to just come and take out the system and they refused. It cost me another 250 for a plumber to come and take it out. I would NEVER refer anyone to this company.
I signed a contract in March of 2017 and my first bill was much higher than quoted. My bills change every time and I see loads of charges that was not made clear to me at my initial sales meeting. Now on top of the billing my water looks horrible. I do not trust the water enough to drink. I have the full in home system from the intake of my well to the under cabinet filtration system at kitchen sink. Does anyone know how I can get out of this crazy contract without being liable for further payments?
My family has been receiving Culligan spring water for 3 years. We had a dispenser with 6 bottles of water delivered monthly. About 3 or 4 months ago the water quality deteriorated. It smelled strongly and tasted like chlorine. When I called the local delivery office the woman asked if I wanted to try sodium free and didn't seem too concerned about my experience. I complied but cut my order in half to just 3 bottles per month and she said I would get an extra free bottle. They ended up delivering my original 6 bottle order once again with no difference in water quality. I called back and cancelled my service with them. Something is definitely going on with their water quality and should be inspected to ensure customers are chatting what they are paying for. This product is definitely not spring water!
We purchased a new water softener from Culligan in Feb 2016. Even though Culligan is more expensive we chose them expecting on the spot service. Within the first year there was a problem that required service. They responded in a timely manner and fixed the problem for free. Now in the second year we again have another problem. I think it's the same error code. Other than the lack of reliability, my main complaint is that the local dealer cannot schedule a repair for over a week. Obviously that is not good customer service.
Culligan expert review by Greg Chick
Culligan got its start in 1936 and is now the leader in home water delivery as well as in-home, commercial and industrial water filtration and treatment services. It is different than most water delivery services because it doesn’t make or bottle the water it delivers; instead, Culligan specializes in water treatment systems and softeners. Water delivery services from Culligan start at $9.99 per month.
Flexible schedules: You can set up a customized delivery schedule and arrange for supplemental deliveries if you need more water during specific months. You can also pause deliveries if you are on vacation.
Types of water: You can choose from several types of bottled water including water treated by reverse osmosis and filtered, distilled, spring and mineral water.
Coolers: Culligan requires you to buy or rent a Culligan cooler to use with your water jugs rather than using your own, but the cost of rental is included in the subscription plan. They will bring your cooler and install it when your plan begins.
Culligan Man: Culligan assigns an account representative called a Culligan Man to every customer. He or she will help you select the plan that fits your needs and help arrange a convenient delivery schedule.
30-day guarantee: If you’re unsatisfied with your Culligan product or service within 30 days of your purchase, they’ll pick up the product and refund your money.
Specialty testing: The company is equipped for specialty water testing, which may be needed should a customer have access to a well or non-municipal water source.
Best for: Homeowners with hard water, homeowners near a compromised water supply, developers or managers managing large commercial properties and rural customers using well water.
Culligan Company Information
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