Culligan

June 21, 2019 Mike our salesperson sold us our Culligan whole Home Water Softener. Mike was very knowledgeable and informative. The unit was installed on June 24, 2019. The installers were very polite and made sure we were happy with the location of all equipment before it was installed. After the R.O. System was installed the installer tested and made sure we had good water pressure. We notice the difference in the water.

We did a side by side comparison of Culligan Water from our neighbors home and my water from Pelican, the no salt system. Our water started at 15 gpg hard and 236 TDS as was our neighbors. My neighbor with Culligan has zero hard and 8 TDS. My Pelican has 14 hard and 230 TDS. I need to get a Culligan so don’t make the mistake I did for his Pelican was a great story but it was all fiction; it’s not a softener. It’s a scam.

When we moved the customer service was so nice. They made it easy for our transfer to another County. Our water was right on time. Our delivery person was fast and friendly.. Very professional.. I would recommend them to everyone.. Also during hurricane season they make sure if during a storm we are stocked with water..

I relocated from the East Coast to Texas. The water is much different here. Within a couple of months we "had" to purchase a whole house water softener and the indoor water filter system. You cannot live in Texas without these products on your skin, hair, hands or laundry or if you want to drink water. IT MATTERS and makes a huge difference!

My new delivery man, Hunter unfortunately had to return to bring the bags of salt inside because they're too heavy for me to carry downstairs. He was very nice and accommodating. Culligan of Grand Rapids has serviced here for many decades and they've always been friendly and efficient. Culligan of Grand Rapids is GREAT! I would recommend them for your water needs. Jack's been with them forever too and he's always been nice and knowledgeable. Call them.

Jason has been the person who has help make our Aqua water into great water... added big blue, salt water softener and RO system... It’s a great system. We are into our second year and we are very satisfied! Five stars!

Called Culligan to order a delivery of salt this morning. Didn't realize this was a big ask, would require 25 minutes and still be treated poorly. The first person answered to direct my call collecting my information, before transferring me to another representative. I then had the pleasure of repeating this process with another hold and transfer. Customer service rep number three asked for my account information which I provided. Was then helpful enough to update my phone number, then another hold and transfer, they weren't the right person to help. Next representative up spent five mins trying to collect my phone number. I might have been interrupting a tough game of tetris on the other end as I had to repeat the information four times. Offered to put me on hold and transfer. They are really good at hold and transfer. It might be their strategy, much like an insurance company handling a claim. Don't call them expecting help, they could care less.

I called my local Culligan dealer in Santa Clara, CA for help with my reverse osmosis drinking water system. The person on the phone sounded dull, disinterested and just said “We’re not technicians”. When I asked whether they provided customer service after sales and installation they answered “no”. Then I was told to “just try and drain the tank” and/or try to add pressure to the holding tank. They offered no assistance to find a technician. I called a second time only to be told the same thing by a second person, after finding that their suggestions for a DIY fix didn’t work. I asked again about technical service and after another runaround like at the first call I was told ”Well, you could call a plumber”. FINALLY, after an even more pointed set of questions I was told we can schedule a technician to come out. The price they quoted was outrageous and I opted to call a plumber who offered to try to help even though Culligan products are proprietary.

Hopkinsville KY office tried to sell us a product for $10,000+. They tested our well water and told us we needed a new system, but they did not test our water from our filtration system that we already had in place. We had to call someone else to look at our existing system, and they told us that it worked fine, but we needed to change the digital water softer level on our system. We did not need a $10,000 system.

My old water softener needed replaced. I called Culligan and a salesperson, Paul **, came the same day and explained their products. The softener was installed in a timely manner and follow up to answer any questions was done within two weeks.