Culligan Reviews

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About Culligan

Culligan offers water treatment solutions and systems. Its products and services include water softeners, filtration systems and bottled water delivery. Established in 1936, Culligan aims to use advanced water treatment technology to improve water quality for residential, commercial and industrial uses. It focuses on customized solutions to address specific water issues.

Pros
  • High-quality water treatment
  • Professional installation
Cons
  • Frequent product malfunctions
  • Poor communication from support

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Culligan Reviews

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    Customer ServiceStaffFollow-Through

    Reviewed May 5, 2026

    My driver John is outstanding about calling to see what I need and following through accordingly. I have never had an issue which is a compliment to him. I can't tell you how much I appreciate him and I hope that the message will be relayed. Working with the entire company has made my job easier as I can count on them to deliver my water without issue.

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    TechStaff

    Reviewed April 8, 2026

    Culligan provides great service. I use them for my water softener and automated salt delivery. Their service tech Fabian who was recently at my house for service was on time, professional and very knowledgeable. Great service experience.

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      Customer ServiceSales & MarketingRefunds & PayoutsStaffRates

      Reviewed March 27, 2026

      My experience with Ginny **, out of the Port St. Lucie Florida office with Culligan was beyond the best experience I have received since I got to the state of Florida. I have had Culligan in in the past three homes, two of which was in Arizona, their service, the professionalism from sales person to Installer to office personnel, all outstanding but a special thanks to my sales girl Ginny **. She went beyond what people normally do. She wanted to ensure that I had the best experience possible with the installation with giving me information on how to set up the unit. She went beyond. She was on call practically 24 seven because she was dealing with an 80 year-old here so I had lots and lots of questions!

      I fully recommend Culligan water filter/softener to anyone that’s interested, you’re pay a little bit more but you get what you pay for in this world. They are a great company that has been around for many, many years and from what I could see now with this latest experience, be around for a lot more. I like to add additional thanks to my installers. They simple said we are here to install your equipment they ask question and ask me what I would preferred. The one young man responded wherever you want as to place it is where we put it! It was more work for them but they did it and an awesome job they did!! Neat and clean. I can’t say enough about the service!

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      Staff

      Reviewed March 24, 2026

      We had our monthly delivery of salt for our softener and Joe the delivery person went above and beyond with the service, He offered to bring the bags in the basement for us. Very professional and courteous, Highly recommend this company.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed March 3, 2026

      Chris from Culligan Dayton provided our service call today for our Culligan well water arsenic filter. After many months of zero As, our arsenic checks showed the levels slowly creeping up. Chris, in consulting with his company, set a more frequent back flush. And he has ordered more medium, which when replaced last year promptly brought us back down to zero (our original pre-treatment levels were 56-80 ppb). Our back up point of use RO filters keep us safe through possible fluctuations, but Culligan allows us to keep our high volume well safe for all uses. We trust Chris and Culligan to continue to manage our well water. We fully understand that the wells in Greene County and Southwest Ohio are prone to naturally high arsenic (both As 5 &3) from the makeup of the bedrock.

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      Staff

      Reviewed May 8, 2026

      Very professional and very informative and would highly recommend using Culligan.

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      Staff

      Reviewed May 7, 2026

      Great service and professional support who come out to your home.

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      Customer ServiceCoverageRefunds & PayoutsMaintenanceStaff

      Reviewed April 14, 2026

      The image of Culligan is overrated. I have a huge list of bad experiences with them. Where do you want to start? I paid for two systems - one for my office and one for my home $20,000.00 DLLS because there is no system like theirs! I was without a system for a while and wanted to make sure I will get the best. Well I was an easy target! I paid for it and the headaches started. They made a mess in the installation like cutting wires from the sprinkler system, not fixing it till this day. My NEW system at home is not working. Their responses are SUPER unprofessional. NO IDEA what I did wrong to them but I was basically robbed!! Don't buy from them. There are so many other companies with good systems and for a lot less!! I have all the e mails and communication to prove it.. I really don't have time to deal with CROOKS!!

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      Customer ServicePunctuality & Speed

      Reviewed April 14, 2026

      Anytime I call, they're quick to answer and modifying my order is always super easy. I've had an account with them for almost 10 years and haven't had any issues.

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      Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaffTransparency

      Reviewed April 8, 2026

      When we purchased our system a few years ago the salesperson explained that we could have salt delivered and installed. We used this service, but always found it difficult for two reasons - scheduling depends on when someone is in our area, which doesn't seem to happen often, and no time window can be given until the morning of the delivery day. This had resulted in my scheduling weeks out, and having to keep the entire delivery day open. Last month, I scheduled a delivery date a month out.

      A week before the scheduled delivery I received a text that delivery would be three days earlier. There was no explanation, no request if this was okay with me, no other communication. When I called, I was told that their schedule changed. I explained that I could not be available on the new date until after 11 a.m., but the rep said that she could not guarantee a time. So, I made arrangements to wait on the new date. They did not show. I consider this disrespectful, rude and poor customer service. I will not be using Culligan again.

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      Culligan author review by Greg Chick

      Culligan got its start in 1936 and is now the leader in home water delivery as well as in-home, commercial and industrial water filtration and treatment services. It is different than most water delivery services because it doesn’t make or bottle the water it delivers; instead, Culligan specializes in water treatment systems and softeners. Water delivery services from Culligan start at $9.99 per month.

      • Flexible schedules: You can set up a customized delivery schedule and arrange for supplemental deliveries if you need more water during specific months. You can also pause deliveries if you are on vacation.

      • Types of water: You can choose from several types of bottled water including water treated by reverse osmosis and filtered, distilled, spring and mineral water.

      • Coolers: Culligan requires you to buy or rent a Culligan cooler to use with your water jugs rather than using your own, but the cost of rental is included in the subscription plan. They will bring your cooler and install it when your plan begins.

      • Culligan Man: Culligan assigns an account representative called a Culligan Man to every customer. He or she will help you select the plan that fits your needs and help arrange a convenient delivery schedule.

      • 30-day guarantee: If you’re unsatisfied with your Culligan product or service within 30 days of your purchase, they’ll pick up the product and refund your money.

      • Specialty testing: The company is equipped for specialty water testing, which may be needed should a customer have access to a well or non-municipal water source.

      by Greg Chick Water Treatment Systems Advisor

      Greg Chick has worked as an entrepreneur for over 40 years with a background in plumbing, irrigation, pools and water heating. He is a member of Green Plumbers USA, International Association of Plumbing and Mechanical Officials and American Society of Plumbing Engineers. Greg works to educate residential consumers about quality plumbing products.

      Culligan Company Information

      Company Name:
      Culligan
      Website:
      www.culligan.com