Culligan Reviews

I have been a customer for several years. Every time I have had to contact customer service, it has been painful unless I am able to speak to my local office directly. Problems are never resolved, miss a delivery, and you are expected to wait weeks or a month for new products. The customer service representatives are arrogant and unhelpful. If you have other companies, use them, not Culligan.

We are very disappointed with our Culligan ice/water machine. We thought Culligan was a reputable company when we decided to purchase their machine for our company of 60 people. We loved it for a month and a half. All of a sudden, the ice portion quit working. They came out and said the compressor was bad and wanted to replace it. We said absolutely not. We want a whole new machine. They agreed, but now we're having to wait weeks to get a new machine. I am regretting my decision to use Culligan big time. Buyer beware.

Port St Lucy FL office: On regular salt delivery we asked to make sure time was set correctly. Was supposed to be included in delivery & their 10 point inspection. Tech noted clock unit was not working properly. Not keeping time, flashing 888, & when you tried to reset it not all the letters/numbers lit up so you could see what to set. We told him it had been that way, & that we had asked previous techs to fix it. It is under warranty. Tech changed clock unit. We got a call from Culligan charging us $178 for repair call. We did not call them. It was a regular scheduled delivery. There was a bad fitting in 2024 on the machine purchased in 2023 that wasn’t covered. We were charged $ 50 for 2 CPVC plugs plus 144 labor & service fee $5. Between that & our under sink filters tripling in cost 3 filters with trip $708 we cancelled our service.

Culligan of Central Ohio has the best customer service and policies. They are always on time and deliver on schedule. They always have the right products that we order. These are major issues we had with other companies. Also, I'm very forgetful and rarely put out my empty water bottles...I even forget to pay the bill sometimes. The delivery driver calls me when he's here to pick up the empties, which is a service no one else provides. And they give plenty of warning to pay the bill via different methods, so I always see one of those notices. The customer service agents are always kind and easy to deal with. They understand my forgetfulness and don't judge me (something this middle-aged mom of 3 really needs)! I'm so glad we switched to this company.

If I could give half a star or no star, I would. They are stealing tanks within the company. No one knows my address and the tank is very hidden on my property. I had Culligan come and a big Culligan truck and deliver my tank and then about four days later, I heard someone and there is an unmarked gray truck taking my tank and putting it in with one that has very little soft water in it. I had complained that the water softening wasn’t very good and ROBERT ** who is our rep said, "You need two tanks" and I said, "How can that possibly be?" It’s only me. Husband only comes one day on the weekend and we don’t have any children. No grandchildren. No pets. Try to upsell me so they could make more money and then the real money for Robert ** is getting the tank and selling it to another company.

I rented a Culligan Water Softener from the Ogden, Utah office for over a decade. The equipment recently failed and I found out via a $600 water bill from the City. When I called in to Culligan get some relief from the bill I was told 'it isn't our problem'. They took zero accountability or responsibility for their equipment. They told me it was my fault I didn't call in to have the unit repaired. Rented equipment should come with some sort of semi annual/annual maintenance plan. Very disappointed Culligan left me out to dry.

Terrible customer service at the Dallas location. They didn't make a reasonable attempt to contact us for a service call, and continue to refuse to reschedule without taking another service charge. Basically they want to keep the $$ for services not rendered due to a fault of theirs.

Fixed my problem quickly and rerouted drain tubing into my yard.

Culligan has been the provider for the filter maintenance for five years. This experience is to warn current Culligan customers and potential new ones. Culligan West Palm Beach was requested to do a routine filter change. I was not informed of a new fee, trip charge, of $177.80. After emailing Culligan, this is the response: "We have had to increase our rates because our costs have increased. The RO membrane will not need to be replaced for at least 3 years." This is not acceptable because you are not provided an option of declining Culligan and using another service.

This is the absolute worst company ever with horrible customer service. My newly built home had a water well dug and installed by them. I initially had 30 pounds of pressure and a very weak shower water flow. They came out after 2 calls and a complaint and replaced my pressure valve with a stronger one that I bought because they said they didn't have anything other than what was installed. The next day, the new water pressure caused a pump head pipe to separate and thousands of gallons flowed in the garage causing damage to many items I had in the garage. They came out again and re-installed the same pump head pipe with better glue then promptly started sending me 300 dollar bills for the work which they had originally done for the builder.

I'm a new customer, so this is my first purchase of Culligan products. I chose Culligan because of their reputation in the water conditioning/treatment industry. Their representatives were courteous, professional, and responsive. Their Field Service and Installation Technician, Ron **, was outstanding. He was punctual, courteous, and efficient. He knows his products, explains how they work, and provided me with the information I need to operate the equipment I purchased.

Culligan provides great water and their service is amazing. Our delivery drive is so efficient, we often don’t even know he switch out our bottles until after he’s gone.

Culligan of Richmond has great service and products.

Had someone come out to test water and check settings from Norristown Pa location. "Tech" spent 20 minute and I received a bill for $245 and I was actually overcharged $10. I am confident they add an extra $10 anticipating most people won't notice it.

Culligan offer great product and excellent service. I installed water softener and water filtration system in my house in June, 2026. Very happy with the softener system but not satisfied with the water RO system. The salesman quoted me with the AC30 system with over price and old technology. I called to exchange and the sales manager upgraded it to a better system with same price. Technician showed up and installed as scheduled with excellent knowledge and very helpful. It took a little time effort to get a exchange but after all, it's worth it. In conclusion, I highly recommend Culligan. It's little more expensive than other brand, but it's reliable and great tech support. Give a A plus to sale man and tech man.

I have been a customer of Hall's Culligan since we moved to Kansas. A lot of years to say the least. The water is the best, so refreshing, but better yet is the customer service I have received over the years. Everyone answering the phones has been very helpful, very polite and patient and our newest "Culligan Man" is the best!! He has really went above and beyond delivering our water and making sure we are very well taken care of. He has been a trooper, and more helpful than he knows, especially while my husband was recovering from heart surgery. He's also great with our dog Mr. Wilson and really deserves some recognition. So I am here to give it. These are just some of the reasons I remain a loyal Hall's Culligan customer.

Less than 2-year-old system stopped working. Over $7000 to get this new system. Response from Culligan of Houston is that they have to collect prepaid labor of $156 for the first 30 mins and $39/ 15 mins after that to even diagnose. Rude and horrible customer service. Stay away from Culligan. There are better and cheaper options available.

They had a tech come out and explain how the system works and said that it would have an ability to connect to an app and sounded neat. Post install I asked how to connect to the app and they said my unit was a non-WiFi unit which I wasn’t even told was an option so it felt like a major bait and switch. Not saying I don’t want the unit because the water in my area is not optimal…I just think they should make you aware of the exact features your unit will have instead of labeling features other units have that mine doesn’t. It leaves me feeling swindled.

This company is the worst in my area. We call to schedule routine maintenance for our system. And they never show up for our appointment this has happened several times now. I have never experienced worse customer service! My wife took time out to be home for our appointment and spent the entire day waiting for the service tech to show up. She called several times to see when they would arrive. She was told they were on a call that was taking longer than expected and that they would be there as soon as they finished, they never showed up!!!! This has happened on several occasions! Completely unacceptable. We live in Upstate New York.

I feel Culligan really cares about their customers are told upfront the cost. If they need to return they don't charge for service.

We started by renting a water cooler and having water delivery when renting an apartment. Culligan has always provided the highest quality products and service at a very reasonable price. Now that we are in our own home, having a Culligan water softening system and filter system has been an amazing and wonderful experience. Everyone we have worked with has been knowledgeable and kind. Culligan products speak for themselves, but I would also be happy to shout it from the rooftops!

I’m really happy with Culligan’s water delivery service! Probably one of the best investments for my family. Much more convenient than refilling giant heavy jugs at the grocery store, Stephen, our delivery guy, brings the bottles right up to our porch and neatly stacks them in our storage rack and takes back our empties in one trip per month. Environmentally less wasteful than the cases of water we used to get. Not to mention, the greatest benefit is that my kids actually drink water much more than my husband and I ever did growing up!

Ron ** was our installer, he was prepared and knowledgable. He was also very professional. He came in, brought everything he needed and did a fine job in his clean up. We are very happy with the operation of the system.

Culligan is the best water company in world. The employees that installed the RO system are super good and knowledgeable with their job.

My problem with Culligan was partly my fault for not contacting them sooner to resolve the problem. However, I recently received an email asking for my review. I replied with my two major complaints. This was on a weekend. Two days later, a customer service representative called me at home. We discussed my complaints, and corrective action has already been started. Talk about immediate action!

We installed Culligan whole house water filtration last year, the tech had to come twice because it was installed incorrectly multiple times. This Saturday we woke up to our entire basement, garage, and laundry room flooded because the Culligan water filtration had a major leak. While we turned off the water once it came to our attention, major damage was already done. Customer support was not helpful and they did not treat the issue as urgent.

Very professional and very informative and would highly recommend using Culligan.

Great service and professional support who come out to your home.

My driver John is outstanding about calling to see what I need and following through accordingly. I have never had an issue which is a compliment to him. I can't tell you how much I appreciate him and I hope that the message will be relayed. Working with the entire company has made my job easier as I can count on them to deliver my water without issue.

The image of Culligan is overrated. I have a huge list of bad experiences with them. Where do you want to start? I paid for two systems - one for my office and one for my home $20,000.00 DLLS because there is no system like theirs! I was without a system for a while and wanted to make sure I will get the best. Well I was an easy target! I paid for it and the headaches started. They made a mess in the installation like cutting wires from the sprinkler system, not fixing it till this day. My NEW system at home is not working. Their responses are SUPER unprofessional. NO IDEA what I did wrong to them but I was basically robbed!! Don't buy from them. There are so many other companies with good systems and for a lot less!! I have all the e mails and communication to prove it.. I really don't have time to deal with CROOKS!!

Anytime I call, they're quick to answer and modifying my order is always super easy. I've had an account with them for almost 10 years and haven't had any issues.

Culligan provides great service. I use them for my water softener and automated salt delivery. Their service tech Fabian who was recently at my house for service was on time, professional and very knowledgeable. Great service experience.

When we purchased our system a few years ago the salesperson explained that we could have salt delivered and installed. We used this service, but always found it difficult for two reasons - scheduling depends on when someone is in our area, which doesn't seem to happen often, and no time window can be given until the morning of the delivery day. This had resulted in my scheduling weeks out, and having to keep the entire delivery day open. Last month, I scheduled a delivery date a month out.

I purchased a Culligan Reverse Osmosis System in May of 2025. Let me be clear, the technician was very professional. My experience is specifically related to their corporate maintenance and labor costs. Last week, I scheduled my first annual service call to replace the Reverse Osmosis system’s filters. During this visit, the technician installed the Culligan 01041878 Aquasential Filter Kit (Pre, Post & Total Defense Stages 1, 3, and 4). The total cost of this service was $706.00, including $480 for the filter kit, $172 for labor, plus tax.

My experience with Ginny **, out of the Port St. Lucie Florida office with Culligan was beyond the best experience I have received since I got to the state of Florida. I have had Culligan in in the past three homes, two of which was in Arizona, their service, the professionalism from sales person to Installer to office personnel, all outstanding but a special thanks to my sales girl Ginny **. She went beyond what people normally do. She wanted to ensure that I had the best experience possible with the installation with giving me information on how to set up the unit. She went beyond. She was on call practically 24 seven because she was dealing with an 80 year-old here so I had lots and lots of questions!

We had our monthly delivery of salt for our softener and Joe the delivery person went above and beyond with the service, He offered to bring the bags in the basement for us. Very professional and courteous, Highly recommend this company.

Culligan water- do not give your money to this company. I am a hard working person. The DMV provides better customer service than Culligan. If you want to be treated poorly, and charged for transportation fees for replacement of cooler that STOPPED working. Culligan also raised their prices, not notifying the consumer. I called to inquire why my bill was higher. They informed me that they are not obligated to notify customers. Just because they are not obligated to inform the customer, does not mean that its ok to do. Very unimpressed. Very lackluster. Go to a company that provides excellent customer service where you are not getting nickel and dimed.

Pure confidence in service and installation. Jared and Tallen communicated exceptionally instructing me about everything to have a successful experience with my new system. I am forever thankful for having them do my service..

Chris from Culligan Dayton provided our service call today for our Culligan well water arsenic filter. After many months of zero As, our arsenic checks showed the levels slowly creeping up. Chris, in consulting with his company, set a more frequent back flush. And he has ordered more medium, which when replaced last year promptly brought us back down to zero (our original pre-treatment levels were 56-80 ppb). Our back up point of use RO filters keep us safe through possible fluctuations, but Culligan allows us to keep our high volume well safe for all uses. We trust Chris and Culligan to continue to manage our well water. We fully understand that the wells in Greene County and Southwest Ohio are prone to naturally high arsenic (both As 5 &3) from the makeup of the bedrock.

By the worst customer service and communication I’ve ever experienced. They are so fast to respond when you are interested in the system. From the time you buy it nothing but poor communication and customer service. No one knows what is going on. Plus given 3 months of service free then every month get a bill then have to call and explain every month. Also the cost is ridiculous and a lot of hidden aspects. We were told we would get 6 months no payments interest free. Well nope. That didn’t happen. This is the most expensive and worst company I’ve ever done business with. I will give a review everywhere I can because if I know what I know now I would have never trusted this company. I have told all friends and family and will never recommend this company to anyone. They need to be investigated for poor business practices.