Culligan Reviews

10/10 – World-class service, start to finish. I own a water jet machine, and from the very first call, Michael Nesheim immediately understood exactly what I was talking about. He clearly knows the technical side of the business, which made the entire process smooth and efficient from day one. What truly sets him apart is the follow-up. More than a year after the sale, Michael still answers every call and text promptly. That level of consistency, availability, and accountability speaks volumes about his professionalism and character. Real service doesn’t stop once the deal is done—and he proves that every time.

I recently had to install a water softener system for my well water. I always had City water and never had a well before I purchased this house. I interviewed other companies about what I needed to have installed for my water system. They were very expensive. You can imagine my surprise when Dan ** (Vietnam Vet) did a free water test and he said you don't need this thing or that thing for my system. He sold me a basic system which was all I needed and really wanted. He told me If I desired anything more at any point it could be added. Then I met Doug ** who installed the system. Even though I tried to make his job easier for him to set up, he insisted on the best set up that fit the area of the installation rather than what was easier for him. I have been impressed by all the people from Culligan Water of North Central Ohio and I highly recommend them for any water needs you might need.

Today the install tech came and worked for hours setting up my water treatment install. The young man who did the install did a very professional job. He made sure all piping was straight and, supported. He took time to explain what he was doing and how each component worked with the others. He answered all my question, and gave me his cell number if I had any question in the future. David the salesman (who came out and tested my well water) showed me just how hard my water was and how much iron I had in the water. His scientific testing only proved what my cartridge filters were lacking. This system does it all...clean, clear, soft water. I recommend Culligan Water System to any one with your own well water.

Ms/Mrs. Melanie one of the main people who answers the phones (Olathe Culligan), and answers questions, and provides answers, for pertinent questions, concerning their services. This woman is very:kind, very professional, and willing to serve you the consumer with the utmost care! Water delivery man: Mr. Jackson **, my mother says (note she is not easily impressed): He is very Honorable and noble, He is very mannerable, he has more integrity than anyone, she has encountered in a very long time! Mom says, this young man is an outstanding young man, and he really is going to go far! Mom said, we have encountered some duds in recent years, but Jackson shines and really makes Culligan look good! Their water is the best! You can rent.

I have had an outstanding experience with Culligan of Waukesha. The sales person I dealt with didn't pressure me at all, and answered all of my questions. I had been considering installing and maintaining my own system, but after hearing what he had to say, I changed my mind and went with Culligan. Long-term, it would be marginally cheaper to install my own system, but the break-even point was five years out, and the time and hassle of installing it myself was far outweighed by the convenience of the service Culligan offers. Speaking of their amazing service, about 3 months after my system was installed, my faucet leaked (not Culligan's fault or problem) and it triggered the shut off valve on the Culligan system. Even though it wasn't their problem, they had a service person there to fix the valve within 24 hours, and I wasn't charged for the service call.

I bought their softener and after a few months the low salt alarm keeps going on even the brine tank is full. I called them 3 times to come. No one came? Stay away from this company. Their units are crap.

I am very pleased with my Culligan whole house water softener and filtration. My tap water definitely tastes and smells better. After a shower my skin feels soft and my soap produces much more suds. Installation went off without a hitch.

I call to get a filter change and it’s not only doubled in price. It has tripled in one year. I would say this is price gouging to customers therefore I would never recommend them to anyone and I’m currently looking for a different system and honest people who aren’t in a business to take advantage and price gouge you. I have been very happy with this company up until now. Do not buy from them because they will probably triple their prices again next year.

The filters are (allegedly) coming from Dallas Texas to me in the midwest. I could have rode a bicycle down there, picked them up, and rode back in 10 days. Unacceptable and bad customer service from Culligan/Zero Water.

Culligan Water Service is one of the most poorly run service companies I have ever dealt with. Chronic billing issues, unreliable service, and a complete absence of accountability define this company’s operations. Customer service is not merely ineffective—it is dismissive. Problems are ignored, explanations contradict one another, and escalation leads nowhere.