Culligan Reviews

I'm a new customer, so this is my first purchase of Culligan products. I chose Culligan because of their reputation in the water conditioning/treatment industry. Their representatives were courteous, professional, and responsive. Their Field Service and Installation Technician, Ron **, was outstanding. He was punctual, courteous, and efficient. He knows his products, explains how they work, and provided me with the information I need to operate the equipment I purchased.

Culligan offer great product and excellent service. I installed water softener and water filtration system in my house in June, 2026. Very happy with the softener system but not satisfied with the water RO system. The salesman quoted me with the AC30 system with over price and old technology. I called to exchange and the sales manager upgraded it to a better system with same price. Technician showed up and installed as scheduled with excellent knowledge and very helpful. It took a little time effort to get a exchange but after all, it's worth it. In conclusion, I highly recommend Culligan. It's little more expensive than other brand, but it's reliable and great tech support. Give a A plus to sale man and tech man.

I have been a customer of Hall's Culligan since we moved to Kansas. A lot of years to say the least. The water is the best, so refreshing, but better yet is the customer service I have received over the years. Everyone answering the phones has been very helpful, very polite and patient and our newest "Culligan Man" is the best!! He has really went above and beyond delivering our water and making sure we are very well taken care of. He has been a trooper, and more helpful than he knows, especially while my husband was recovering from heart surgery. He's also great with our dog Mr. Wilson and really deserves some recognition. So I am here to give it. These are just some of the reasons I remain a loyal Hall's Culligan customer.

We started by renting a water cooler and having water delivery when renting an apartment. Culligan has always provided the highest quality products and service at a very reasonable price. Now that we are in our own home, having a Culligan water softening system and filter system has been an amazing and wonderful experience. Everyone we have worked with has been knowledgeable and kind. Culligan products speak for themselves, but I would also be happy to shout it from the rooftops!

I’m really happy with Culligan’s water delivery service! Probably one of the best investments for my family. Much more convenient than refilling giant heavy jugs at the grocery store, Stephen, our delivery guy, brings the bottles right up to our porch and neatly stacks them in our storage rack and takes back our empties in one trip per month. Environmentally less wasteful than the cases of water we used to get. Not to mention, the greatest benefit is that my kids actually drink water much more than my husband and I ever did growing up!

Culligan provides great water and their service is amazing. Our delivery drive is so efficient, we often don’t even know he switch out our bottles until after he’s gone.

Culligan of Richmond has great service and products.

Had someone come out to test water and check settings from Norristown Pa location. "Tech" spent 20 minute and I received a bill for $245 and I was actually overcharged $10. I am confident they add an extra $10 anticipating most people won't notice it.

Less than 2-year-old system stopped working. Over $7000 to get this new system. Response from Culligan of Houston is that they have to collect prepaid labor of $156 for the first 30 mins and $39/ 15 mins after that to even diagnose. Rude and horrible customer service. Stay away from Culligan. There are better and cheaper options available.

They had a tech come out and explain how the system works and said that it would have an ability to connect to an app and sounded neat. Post install I asked how to connect to the app and they said my unit was a non-WiFi unit which I wasn’t even told was an option so it felt like a major bait and switch. Not saying I don’t want the unit because the water in my area is not optimal…I just think they should make you aware of the exact features your unit will have instead of labeling features other units have that mine doesn’t. It leaves me feeling swindled.

This company is the worst in my area. We call to schedule routine maintenance for our system. And they never show up for our appointment this has happened several times now. I have never experienced worse customer service! My wife took time out to be home for our appointment and spent the entire day waiting for the service tech to show up. She called several times to see when they would arrive. She was told they were on a call that was taking longer than expected and that they would be there as soon as they finished, they never showed up!!!! This has happened on several occasions! Completely unacceptable. We live in Upstate New York.

I feel Culligan really cares about their customers are told upfront the cost. If they need to return they don't charge for service.

Ron ** was our installer, he was prepared and knowledgable. He was also very professional. He came in, brought everything he needed and did a fine job in his clean up. We are very happy with the operation of the system.

Culligan is the best water company in world. The employees that installed the RO system are super good and knowledgeable with their job.

My problem with Culligan was partly my fault for not contacting them sooner to resolve the problem. However, I recently received an email asking for my review. I replied with my two major complaints. This was on a weekend. Two days later, a customer service representative called me at home. We discussed my complaints, and corrective action has already been started. Talk about immediate action!