Culligan Reviews

Our salesman Rob has been with us all the way. A few glitches with our install but Rob kept in contact with us until house was up and running perfectly. His knowledge and expertise is why we bought our whole house system and RO. Our water feels great and the taste is ***** 5 Star.

Culligan installed a water system in my home around 2020, and ever since then the customer service at the West Palm Beach location has been terrible. The reps are consistently rude and dismissive, and it feels like they genuinely do not care about their customers. I've been told more than once to "just uninstall the unit" instead of anyone trying to help resolve the issue. On top of that, the pricing has been all over the place. I've been given one quote and then later told a much higher amount for the same service. It's very misleading and has made it hard to trust anything they say.

I am very happy with Culligan of Troy. Excellent customer service. They are always on time and deliver right to your door. They always call the day before your delivery to remind you. Their water club is extremely affordable. You can't beat their prices. Highly recommend.

Fabian, my service tech, was very efficient, knowledgeable, and courteous. He answered all my questions and concerns and represents Culligan very well. His upbeat and positive attitude instills trust, and Culligan's products and services. Improving the quality of water in my household is very important and Culligan is the company I refer everyone to. ⭐️⭐️⭐️⭐️⭐️

Terrible customer service in Cincinnati, OH. Have had residential water delivery service for years. I have 4 bottles at a time at most. This week I left 2 empty bottles and they delivered 7!!! I do not want to carry all those into my house and have to store that many bottles. I called immediately after the delivery and was sent to voicemail. I also emailed about the issue. I finally had to call back and explain the problem. They did not apologize and said they didn't know what happened. I asked them to come pick up the extras and they said they couldn't because they are considered a food item. When I explained that they were still sealed and in the same place they left them, they said they would see what they could do and let me know.

Super happy with the Culligan process. From sales to installation, the entire process was smooth, easy, and fast. Now that they have a financing option, my family was finally able to get the new soft water system, which we couldn't do before.

Always better to have someone in person to show the options because apparently they skip on information they should tell you when renting a unit. Unit makes loud sounds. Doesn’t even fill a pitcher for tea etc. Ask for the part of agreement that should 2 year contract. They failed to send the back part of the front of the contract. Never realizing there is a two year contract. They want you to pay all of the monies in order to cancel. Ugh!!!! I never would have thought they would put a two year.

I can’t say enough good things about Andy ** and the service he provided. From the very beginning he was clear, helpful, and took the time to explain everything in a way I could understand. The installation went smoothly, and even after the system was in, Andy checked in to make sure everything was working the way it should. The difference in my home’s water has been night and day. The system is reliable, efficient, and set up in such a clean, professional way that it’s easy to maintain. It’s obvious that Andy takes pride in his work and cares about his customers. If you’re looking for quality, honesty, and someone who stands behind their work, I highly recommend Andy **.

We have been a Culligan customer for 8 years. The first two years the water was amazing, very soft very silky. I didn't have to use conditioner in the shower, and no more softener in my clothes. Something happened after the first two years because we started itching again after our showers and started to need to use conditioner, softeners and lotions again. We called them out and they tested the tanks. They tried to upsell us on an add on tank that I didn’t want to pay the extra money on, why should I if the tanks were working for the first two years. Our delivery guy was very friendly and told us they have tanks that they rinse twice and he would make a note of it and start bringing those tanks. (They switch out our tanks every month) that worked for about three months and then it stopped working as well. I don’t know if he quit bringing the double rinse tanks or if that is something that even exists.

Terrible customer service. Once they install the softener and get their money, they completely forget about you. If you run into any issues, good luck—because they won’t be there to help. It took them an entire month to deliver salt that was promised within 5–7 business days. Nobody seems willing to help in any capacity. Very disappointing experience.

In July 2025, I entered into a contract with Culligan of West Palm Beach for the purchase and installation of a water softener, central water filter, and reverse osmosis system for a total of $10,932. I chose Culligan despite a higher price specifically because of the assurance of a professional and aesthetically proper installation. On August 4, 2025, only the outdoor units were installed. Nevertheless, Culligan immediately charged my credit card for the full contract price. The installation was in direct violation of the agreed terms and of the representations made by their sales representative:

Your Delivery Staff is friendly (when I'm here), they clean up after themselves - I never even know they've been here to deliver my salt! I've had Culligan in 4 states over a 50 year period. This particular Branch in Bellingham, Snohomish County, WA - is the best of them all.

Very knowledgeable and professional, everyone is had contact with was pleasant and knew about all of the services. Had installed kitchen water filter so I no longer need to get 5 gallon jugs and luggage them upstairs.

Delivery of tanks is terrible. They never come when they say they will. My latest today was rescheduled three times. No reason ever given and no calls to advise of the change in delivery date. My only option is to stop paying the monthly charge.

We had our whole house water softener installed by this company on 10/23, and it came with a 1-year free platinum care program, which included coming out and adding salt to the system quarterly and also making sure the system is running like it's supposed to. After the year, we didn't renew the platinum care program, and when the worker came out in July 2024 to add salt to our system, he purposely placed our system in bypass. We are from up north and never had to use a water softener, so we didn't realize that the system wasn't working properly for almost 10 months.

I trusted this company and paid over $2,200 for a 5-stage RO upgrade that was supposed to give me cleaner, safer water. Instead, the water made me feel unwell and lab tests showed more and more particles over time. The company has ignored my complaints. Please don’t make the same mistake I did.

Our water softener works well at eliminating the smell of hard water. It works automatically with no effort on our part and for a small monthly fee the salt is delivered and our tank is topped off with salt. Thank you for this service...

I chose Culligan Water from a long list of whole-house water filtration providers mainly because they had the most references. I scheduled an initial visit to see what they had to offer. The sales representative, Zachary **, was very attentive the whole time and explained everything in detail. We selected a system that seemed to be quite good—“smart technology”—although the price was more than double what we had seen from Culligan’s own promotions (almost $8,000) and far higher than other companies. Still, we decided to proceed with financing since by that point we were convinced it was the best option.

I had a great experience with my Culligan water filter installation. Fabian was friendly, professional, and worked quickly to get everything set up. The whole process was smooth and efficient — I couldn’t be happier with the service!

I had a water softener installed that flooded my entire system with minerals – plugged all of my toilets and both of my showers. One month later, I am still stuck with half a working shower (1/2 water pressure). The worker came back over and fixed two of the toilets. I never heard anything from management about the situation – I had to call every day for several days and finally had to yell at a secretary (which I felt terrible for) to even get a call back. They offered $700 back on a $2600 bill. Ok, that’s a start.

We decided to get the Culligan system about two years ago. Our sales guy was Frank. He is very good at selling because we definitely got fooled. He said we can monitor through WiFi, not true. WiFi never works even when spending extra on WiFi. He said all we need is a blank filter for fridge so we did not have to spend money on filters. NOT TRUE. We still have to spend extra on filters.

The product works but the customer service is horrible. Left with leaking equipment. Left message with answering answering service and never got a return phone. When they came to deliver next the kids delivering argued with my wife and told her it wasn't his fault. The tanks hear are double the cost of what I was paying in Florida where I had great customer service. No leaks no excuses. I am looking into breaking my contact as I don't want them back on my property.

I recently purchased a full Culligan water filtration system and couldn’t be happier with the experience. Cory, the sales representative, was knowledgeable, low-pressure, and let the water test results speak for themselves. He made the process simple and got me scheduled for installation quickly. Chris handled the installation and did an outstanding, thoughtful job. He took the time to explain everything clearly, so I knew exactly how the system works. Overall, this was money well spent—I’m very pleased with both the product and the service.

I would like to say I am very proud of being a Culligan customer. Their sales representative Tom was excellent as customer service and he answered all our questions kindly and with diligence. It was a great experience and continues to be so whenever I have any questions. The water is delicious and certainly helped my home since it was very hard. I purchased a softener along with a Reverse Osmosis machine for drinking water. I recommend this company for anyone curious about their water filtration needs.

Julio ** was great. He was very personable and detail oriented. He made the whole experience worth it. Even follows up afterwards to make sure everything is working. Definitely will be recommending him to other friend and family members to help them with the process .

I shared several phone calls and emails with Michael **, and he was extremely helpful and impeccably honest. Even though we ended up going with a different system than the one initially recommended, he confirmed it would do what was needed and was an excellent value for the cost. He also confirmed that Culligan would be happy to provide any future service needed. I would strongly recommend Culligan to anyone looking for water treatment solutions and we will be reaching out for any future needs and upgrades in the future.

Good service overall, but if you ever plan to cancel you need to give 30 days notice. We had them come and take their tanks back on June 2nd, but they charged me for the entire month of June. When I called to ask why, they told me that they charge for 30 days, even if I am not receiving any benefits from their services. Beware.

Had a leak in my water softening system hook up so called on Friday during regular hours and was told to send pictures and turn off the bypass. That was not the issue. Sprung as second leak and had to gave then come out Saturday morning and they charged me an extra $180 for an emergency call. I guess they can’t do math real well cause I’ll never use them again and they will end up losing hundreds of dollars from what would have been a lifelong customer if they had just done the right thing. Oh well. Lesson learned.

Review of Culligan Water. I’ve had a very disappointing experience with Culligan Water. Their customer service is among the worst I’ve encountered. I requested to have auto-pay set up multiple times, and despite repeated assurances, it never happened. When I called to address the issue again, the staff refused to take any accountability for the lack of follow-through.

This is the 'worst' company I've ever had the misfortune to be ripped-off by. I paid $7800 for a unit that works so well that they still charge me $168 'per month' for 10 bottles of water that they will only deliver every '3' months. My water is brown and stinks, I have a basement full of bags of salt I DO NOT NEED and the Customer Service Department has ignored my complaints for over a year. Do yourself a favor. Find a company who cares about its customers instead of taking your money and giving you 'nothing' but a run-around in return.