Culligan Reviews

I’m disappointed with the lack of communication regarding my delivery. I’ve reached out several times requesting an updated delivery date but have not received a response. I completely understand that inclement weather can delay deliveries. All I’ve been requesting is a rescheduled delivery date so I can plan accordingly.

I purchased my softener in 2023. I called and told them I had water standing over the salt about 6 inches or a little more. Now this softner is one of their best. They told me they could send someone out to check it but it would cost me $149.00. Why should I have to pay that with it being that new so I said no I am not doing that. I called the salesperson and he said the same thing then after talking to him for about 3 times on this he came out. He said it was fine. I know better than that. So he said he adjusted the amount of water coming in. That did not work. Now I have this almost 3000.00 dollar softener that's not what it should be. I WOULD NEVER EVER BUY OR ADVISE ANYONE TO BUY FROM THEM. THEY ARE OVERPRICED AND NOT WHAT THEY SAY THEY ARE.

I bought their softener and after a few months the low salt alarm keeps going on even the brine tank is full. I called them 3 times to come. No one came? Stay away from this company. Their units are crap.

I am very pleased with my Culligan whole house water softener and filtration. My tap water definitely tastes and smells better. After a shower my skin feels soft and my soap produces much more suds. Installation went off without a hitch.

I call to get a filter change and it’s not only doubled in price. It has tripled in one year. I would say this is price gouging to customers therefore I would never recommend them to anyone and I’m currently looking for a different system and honest people who aren’t in a business to take advantage and price gouge you. I have been very happy with this company up until now. Do not buy from them because they will probably triple their prices again next year.

The filters are (allegedly) coming from Dallas Texas to me in the midwest. I could have rode a bicycle down there, picked them up, and rode back in 10 days. Unacceptable and bad customer service from Culligan/Zero Water.

Culligan Water Service is one of the most poorly run service companies I have ever dealt with. Chronic billing issues, unreliable service, and a complete absence of accountability define this company’s operations. Customer service is not merely ineffective—it is dismissive. Problems are ignored, explanations contradict one another, and escalation leads nowhere.

Both the Culligan sales rep and installer were very personable, knowledgeable and professional. They took the time to explain their products and how they would perform. The installer patiently explained what he did in the installation process. Within minutes after installation we had filtered water, and within a few days we had much softer water. We've already noticed the difference in bathing and in the performance of our appliances. And Culligan made good on their offer to try to price match competitors.

Gene was very professional and explained the whole process to us very well. We were impressed with Culligan because he did such a good job. We appreciated his presentation and character. He gave us the opportunity to validate his info and even provided my husband with a reference for the product. He returned the next day to set up the contract and we quickly got an install date.

10/10 – World-class service, start to finish. I own a water jet machine, and from the very first call, Michael Nesheim immediately understood exactly what I was talking about. He clearly knows the technical side of the business, which made the entire process smooth and efficient from day one. What truly sets him apart is the follow-up. More than a year after the sale, Michael still answers every call and text promptly. That level of consistency, availability, and accountability speaks volumes about his professionalism and character. Real service doesn’t stop once the deal is done—and he proves that every time.

I purchased 2- 12 cup models and bought because the advertised filtration of unwanted items. I have no way of determining if it actually is better than what I have been using, but I don't like the fact that the container above the filter is so small, one has to fill it 3 times, waiting for it to drain each time, in order to have a full pitcher. Considering that a normal Kuerig or other coffee maker will empty it. The real problem is the site will not allow me to finish the review because I only rate it 3 out of 5.

KUDOS to Debbie customer service representative. She was very professional and efficient in exploring alternatives and scheduling a prompt appointment to service my units. Also did follow up on request for information on new filters. She updated my database and was always cordial and pleasant.

I'm so glad we decided to be on the monthly maintenance program. It has definitely been the best decision we made. I like the peace of mind it brings knowing that they will come and fix any issues without breaking the bank.

My call to Culligan of Windsor was greeted with a very polite and friendly voice. Many questions were asked about my situation and answered in a very timely fashion. I was not rushed at all. The service provided was very professional and done in a friendly manner. The technician took his time to explain the problem and offered solutions that we understood.

Culligan has the best service & water & Delivery. Every month I get the same water delivered at the same date & almost the same time. I never need to call they're office for anything, all I need to do each year is request their Schedule for delivery dates.

The reverse osmosis system that I have in my kitchen is very convenient. My water doesn't have any odor, and always makes good tea or coffee. Once a year I get my filters replaced. The tech, Henry, did a great job of explaining the Culligan system, and he was very efficient. I really like not having to go get water jugs refilled. He explained that Culligan has filters that will take out the PFAS.

Just got insulted by the local Culligan man. Over 4 years ago my water smelled. I called him because my water smelled. He tested the water and said I needed a new water softener to fix the problem. It didn’t fix the problem. He said I needed a new water heater. I got one. It didn't work. Now he says the water needs a part. When I asked him questions he insulted me saying he wouldn’t waste time on a customer he didn’t make a lot of money from and left.

Not even a one because March will be a year and it still looks like this. This is awful from a recommendation like Culligan. My friend has apologized over and over but it just is not his fault. He thought he was helping. No bath in here. Have to go rent a hotel room just to get a good bath. I will make sure they are not cared for by Culligan. Why did I ever use them. Already spent almost a thousand on baths. So ridiculous. I live on oakenshaw if you want to see it up close. I'm not lying.

Thanks NIXON! You were fast, friendly, and worked efficiently making sure our water system continues providing a healthy, clean source of hydration. Bernbaum Magadini Architects highly recommends Culligan Texas!

Brian installed a RO system for us, was very polite and professional. He took the time to explain everything and answer any questions. He also helped us plan out its location and ended up putting the unit in the basement.

Tim is the absolute best technician ever that Culligan has and he is thorough and professional with his skills. 👍🏻💪🏻😍 He knew the issue with my bleach container. The nozzle was staying water everywhere!

Our salesman Rob has been with us all the way. A few glitches with our install but Rob kept in contact with us until house was up and running perfectly. His knowledge and expertise is why we bought our whole house system and RO. Our water feels great and the taste is ***** 5 Star.

Culligan installed a water system in my home around 2020, and ever since then the customer service at the West Palm Beach location has been terrible. The reps are consistently rude and dismissive, and it feels like they genuinely do not care about their customers. I've been told more than once to "just uninstall the unit" instead of anyone trying to help resolve the issue. On top of that, the pricing has been all over the place. I've been given one quote and then later told a much higher amount for the same service. It's very misleading and has made it hard to trust anything they say.

I am very happy with Culligan of Troy. Excellent customer service. They are always on time and deliver right to your door. They always call the day before your delivery to remind you. Their water club is extremely affordable. You can't beat their prices. Highly recommend.

I recently had to install a water softener system for my well water. I always had City water and never had a well before I purchased this house. I interviewed other companies about what I needed to have installed for my water system. They were very expensive. You can imagine my surprise when Dan ** (Vietnam Vet) did a free water test and he said you don't need this thing or that thing for my system. He sold me a basic system which was all I needed and really wanted. He told me If I desired anything more at any point it could be added. Then I met Doug ** who installed the system. Even though I tried to make his job easier for him to set up, he insisted on the best set up that fit the area of the installation rather than what was easier for him. I have been impressed by all the people from Culligan Water of North Central Ohio and I highly recommend them for any water needs you might need.

Today the install tech came and worked for hours setting up my water treatment install. The young man who did the install did a very professional job. He made sure all piping was straight and, supported. He took time to explain what he was doing and how each component worked with the others. He answered all my question, and gave me his cell number if I had any question in the future. David the salesman (who came out and tested my well water) showed me just how hard my water was and how much iron I had in the water. His scientific testing only proved what my cartridge filters were lacking. This system does it all...clean, clear, soft water. I recommend Culligan Water System to any one with your own well water.

Fabian, my service tech, was very efficient, knowledgeable, and courteous. He answered all my questions and concerns and represents Culligan very well. His upbeat and positive attitude instills trust, and Culligan's products and services. Improving the quality of water in my household is very important and Culligan is the company I refer everyone to. ⭐️⭐️⭐️⭐️⭐️

Terrible customer service in Cincinnati, OH. Have had residential water delivery service for years. I have 4 bottles at a time at most. This week I left 2 empty bottles and they delivered 7!!! I do not want to carry all those into my house and have to store that many bottles. I called immediately after the delivery and was sent to voicemail. I also emailed about the issue. I finally had to call back and explain the problem. They did not apologize and said they didn't know what happened. I asked them to come pick up the extras and they said they couldn't because they are considered a food item. When I explained that they were still sealed and in the same place they left them, they said they would see what they could do and let me know.

Super happy with the Culligan process. From sales to installation, the entire process was smooth, easy, and fast. Now that they have a financing option, my family was finally able to get the new soft water system, which we couldn't do before.

Always better to have someone in person to show the options because apparently they skip on information they should tell you when renting a unit. Unit makes loud sounds. Doesn’t even fill a pitcher for tea etc. Ask for the part of agreement that should 2 year contract. They failed to send the back part of the front of the contract. Never realizing there is a two year contract. They want you to pay all of the monies in order to cancel. Ugh!!!! I never would have thought they would put a two year.

I can’t say enough good things about Andy ** and the service he provided. From the very beginning he was clear, helpful, and took the time to explain everything in a way I could understand. The installation went smoothly, and even after the system was in, Andy checked in to make sure everything was working the way it should. The difference in my home’s water has been night and day. The system is reliable, efficient, and set up in such a clean, professional way that it’s easy to maintain. It’s obvious that Andy takes pride in his work and cares about his customers. If you’re looking for quality, honesty, and someone who stands behind their work, I highly recommend Andy **.

We have been a Culligan customer for 8 years. The first two years the water was amazing, very soft very silky. I didn't have to use conditioner in the shower, and no more softener in my clothes. Something happened after the first two years because we started itching again after our showers and started to need to use conditioner, softeners and lotions again. We called them out and they tested the tanks. They tried to upsell us on an add on tank that I didn’t want to pay the extra money on, why should I if the tanks were working for the first two years. Our delivery guy was very friendly and told us they have tanks that they rinse twice and he would make a note of it and start bringing those tanks. (They switch out our tanks every month) that worked for about three months and then it stopped working as well. I don’t know if he quit bringing the double rinse tanks or if that is something that even exists.

Terrible customer service. Once they install the softener and get their money, they completely forget about you. If you run into any issues, good luck—because they won’t be there to help. It took them an entire month to deliver salt that was promised within 5–7 business days. Nobody seems willing to help in any capacity. Very disappointing experience.

In July 2025, I entered into a contract with Culligan of West Palm Beach for the purchase and installation of a water softener, central water filter, and reverse osmosis system for a total of $10,932. I chose Culligan despite a higher price specifically because of the assurance of a professional and aesthetically proper installation. On August 4, 2025, only the outdoor units were installed. Nevertheless, Culligan immediately charged my credit card for the full contract price. The installation was in direct violation of the agreed terms and of the representations made by their sales representative:

Your Delivery Staff is friendly (when I'm here), they clean up after themselves - I never even know they've been here to deliver my salt! I've had Culligan in 4 states over a 50 year period. This particular Branch in Bellingham, Snohomish County, WA - is the best of them all.

Very knowledgeable and professional, everyone is had contact with was pleasant and knew about all of the services. Had installed kitchen water filter so I no longer need to get 5 gallon jugs and luggage them upstairs.

Delivery of tanks is terrible. They never come when they say they will. My latest today was rescheduled three times. No reason ever given and no calls to advise of the change in delivery date. My only option is to stop paying the monthly charge.

We had our whole house water softener installed by this company on 10/23, and it came with a 1-year free platinum care program, which included coming out and adding salt to the system quarterly and also making sure the system is running like it's supposed to. After the year, we didn't renew the platinum care program, and when the worker came out in July 2024 to add salt to our system, he purposely placed our system in bypass. We are from up north and never had to use a water softener, so we didn't realize that the system wasn't working properly for almost 10 months.

I trusted this company and paid over $2,200 for a 5-stage RO upgrade that was supposed to give me cleaner, safer water. Instead, the water made me feel unwell and lab tests showed more and more particles over time. The company has ignored my complaints. Please don’t make the same mistake I did.

In southern AZ, hard water is a legit issue. Plumbing & water heaters go through hell because of it & this is where Culligan comes in. Their water softening systems are top notch & you'll notice a remarkable improvement in you laundry, showers & overall plumbing health. I use the tank system where every month, a serviceman comes & exchanges the tank. They rerouted my water line to an inconspicuous place & it was all part of the cost of the system. The monthly rate is VERY affordable & considering the cost of a new water heater than the hard water here will destroy in quick order, you're saving a lot of money in the long run. I'll never go on without them.