Culligan Reviews

Anytime I call, they're quick to answer and modifying my order is always super easy. I've had an account with them for almost 10 years and haven't had any issues.

Culligan provides great service. I use them for my water softener and automated salt delivery. Their service tech Fabian who was recently at my house for service was on time, professional and very knowledgeable. Great service experience.

When we purchased our system a few years ago the salesperson explained that we could have salt delivered and installed. We used this service, but always found it difficult for two reasons - scheduling depends on when someone is in our area, which doesn't seem to happen often, and no time window can be given until the morning of the delivery day. This had resulted in my scheduling weeks out, and having to keep the entire delivery day open. Last month, I scheduled a delivery date a month out.

I purchased a Culligan Reverse Osmosis System in May of 2025. Let me be clear, the technician was very professional. My experience is specifically related to their corporate maintenance and labor costs. Last week, I scheduled my first annual service call to replace the Reverse Osmosis system’s filters. During this visit, the technician installed the Culligan 01041878 Aquasential Filter Kit (Pre, Post & Total Defense Stages 1, 3, and 4). The total cost of this service was $706.00, including $480 for the filter kit, $172 for labor, plus tax.

Culligan water- do not give your money to this company. I am a hard working person. The DMV provides better customer service than Culligan. If you want to be treated poorly, and charged for transportation fees for replacement of cooler that STOPPED working. Culligan also raised their prices, not notifying the consumer. I called to inquire why my bill was higher. They informed me that they are not obligated to notify customers. Just because they are not obligated to inform the customer, does not mean that its ok to do. Very unimpressed. Very lackluster. Go to a company that provides excellent customer service where you are not getting nickel and dimed.

Pure confidence in service and installation. Jared and Tallen communicated exceptionally instructing me about everything to have a successful experience with my new system. I am forever thankful for having them do my service..

Chris from Culligan Dayton provided our service call today for our Culligan well water arsenic filter. After many months of zero As, our arsenic checks showed the levels slowly creeping up. Chris, in consulting with his company, set a more frequent back flush. And he has ordered more medium, which when replaced last year promptly brought us back down to zero (our original pre-treatment levels were 56-80 ppb). Our back up point of use RO filters keep us safe through possible fluctuations, but Culligan allows us to keep our high volume well safe for all uses. We trust Chris and Culligan to continue to manage our well water. We fully understand that the wells in Greene County and Southwest Ohio are prone to naturally high arsenic (both As 5 &3) from the makeup of the bedrock.

By the worst customer service and communication I’ve ever experienced. They are so fast to respond when you are interested in the system. From the time you buy it nothing but poor communication and customer service. No one knows what is going on. Plus given 3 months of service free then every month get a bill then have to call and explain every month. Also the cost is ridiculous and a lot of hidden aspects. We were told we would get 6 months no payments interest free. Well nope. That didn’t happen. This is the most expensive and worst company I’ve ever done business with. I will give a review everywhere I can because if I know what I know now I would have never trusted this company. I have told all friends and family and will never recommend this company to anyone. They need to be investigated for poor business practices.

Culligan salesman Armando ** stopped at our new house on about Feb 20, 2026, don’t let him waste your time; 1.) Pepe LePew stunk up my house with a cheap pungent cologne like dead skunk on a rainy night. Goes to immediate hard sell! 2.) Plays with monthly numbers even if you want to just buy outright - INSISTED on doing a water test, I said No. It’s a new subdivision, likely best water yet, just water spots, began with $16,000 down to $7,000 IF I bought next 5 minutes, don’t fall for it. 3.) For stinking up my house, used my bathroom before he left - save yourself, shut the door on him, period! Young dope spent more time looking at my Corvette & motorcycle. Wasted time I won’t get back!

I've been a loyal purchaser of your water and cooler for over a decade. I love to drink the water over tap water and I plan on continuing to get water from you! Thanks for your products and great service!

I received my bill today. SHOCK! They charged me $144.00 trip charge, + $145.00 labor charge for less than an hour work to change three water filters. Then $2.00 Statement fee and if I pay with a credit or debit card another $18.00. I expected to pay extra for purchasing the filters from them, but $515.11 total bill is OUTRAGEOUS.

Extremely noisy water dispenser machines! Once bought they're to keep. Will not have replacement nor refund. Would not recommend. Will never buy again.

I enjoy the very helpful and professional service members, the delivery driver Kevin is excellent! My deliveries are always prompt and handled with care.

I paid $8800 for a Culligan water softener, ox3 sulfur filter, and ox5 iron filter back in mid-2022. They gave me a year of Platinum Care and then began charging me $103 every month. What did I get for my $1236/year? A bag of salt delivered every 2 months. Most times they didn't even out the salt in the brine tank. They just dumped it in my yard and left. Worst part is that I was at home and they didn't call, email, text, or knock. They obviously didn't want to do even the slightest amount of work. Then there was a string of tornadoes in January 2024 and one of them damaged my system. Culligan charged me for everything! Even a little cheap plastic cover for the iron and sulfur filter they charged $170 each. All that money paid to them each month and they covered absolutely nothing.

I’m disappointed with the lack of communication regarding my delivery. I’ve reached out several times requesting an updated delivery date but have not received a response. I completely understand that inclement weather can delay deliveries. All I’ve been requesting is a rescheduled delivery date so I can plan accordingly.

I purchased my softener in 2023. I called and told them I had water standing over the salt about 6 inches or a little more. Now this softner is one of their best. They told me they could send someone out to check it but it would cost me $149.00. Why should I have to pay that with it being that new so I said no I am not doing that. I called the salesperson and he said the same thing then after talking to him for about 3 times on this he came out. He said it was fine. I know better than that. So he said he adjusted the amount of water coming in. That did not work. Now I have this almost 3000.00 dollar softener that's not what it should be. I WOULD NEVER EVER BUY OR ADVISE ANYONE TO BUY FROM THEM. THEY ARE OVERPRICED AND NOT WHAT THEY SAY THEY ARE.

I bought their softener and after a few months the low salt alarm keeps going on even the brine tank is full. I called them 3 times to come. No one came? Stay away from this company. Their units are crap.

I am very pleased with my Culligan whole house water softener and filtration. My tap water definitely tastes and smells better. After a shower my skin feels soft and my soap produces much more suds. Installation went off without a hitch.

I call to get a filter change and it’s not only doubled in price. It has tripled in one year. I would say this is price gouging to customers therefore I would never recommend them to anyone and I’m currently looking for a different system and honest people who aren’t in a business to take advantage and price gouge you. I have been very happy with this company up until now. Do not buy from them because they will probably triple their prices again next year.

The filters are (allegedly) coming from Dallas Texas to me in the midwest. I could have rode a bicycle down there, picked them up, and rode back in 10 days. Unacceptable and bad customer service from Culligan/Zero Water.

Culligan Water Service is one of the most poorly run service companies I have ever dealt with. Chronic billing issues, unreliable service, and a complete absence of accountability define this company’s operations. Customer service is not merely ineffective—it is dismissive. Problems are ignored, explanations contradict one another, and escalation leads nowhere.

Both the Culligan sales rep and installer were very personable, knowledgeable and professional. They took the time to explain their products and how they would perform. The installer patiently explained what he did in the installation process. Within minutes after installation we had filtered water, and within a few days we had much softer water. We've already noticed the difference in bathing and in the performance of our appliances. And Culligan made good on their offer to try to price match competitors.

Gene was very professional and explained the whole process to us very well. We were impressed with Culligan because he did such a good job. We appreciated his presentation and character. He gave us the opportunity to validate his info and even provided my husband with a reference for the product. He returned the next day to set up the contract and we quickly got an install date.

10/10 – World-class service, start to finish. I own a water jet machine, and from the very first call, Michael Nesheim immediately understood exactly what I was talking about. He clearly knows the technical side of the business, which made the entire process smooth and efficient from day one. What truly sets him apart is the follow-up. More than a year after the sale, Michael still answers every call and text promptly. That level of consistency, availability, and accountability speaks volumes about his professionalism and character. Real service doesn’t stop once the deal is done—and he proves that every time.

I purchased 2- 12 cup models and bought because the advertised filtration of unwanted items. I have no way of determining if it actually is better than what I have been using, but I don't like the fact that the container above the filter is so small, one has to fill it 3 times, waiting for it to drain each time, in order to have a full pitcher. Considering that a normal Kuerig or other coffee maker will empty it. The real problem is the site will not allow me to finish the review because I only rate it 3 out of 5.

KUDOS to Debbie customer service representative. She was very professional and efficient in exploring alternatives and scheduling a prompt appointment to service my units. Also did follow up on request for information on new filters. She updated my database and was always cordial and pleasant.

I'm so glad we decided to be on the monthly maintenance program. It has definitely been the best decision we made. I like the peace of mind it brings knowing that they will come and fix any issues without breaking the bank.

My call to Culligan of Windsor was greeted with a very polite and friendly voice. Many questions were asked about my situation and answered in a very timely fashion. I was not rushed at all. The service provided was very professional and done in a friendly manner. The technician took his time to explain the problem and offered solutions that we understood.

Culligan has the best service & water & Delivery. Every month I get the same water delivered at the same date & almost the same time. I never need to call they're office for anything, all I need to do each year is request their Schedule for delivery dates.

The reverse osmosis system that I have in my kitchen is very convenient. My water doesn't have any odor, and always makes good tea or coffee. Once a year I get my filters replaced. The tech, Henry, did a great job of explaining the Culligan system, and he was very efficient. I really like not having to go get water jugs refilled. He explained that Culligan has filters that will take out the PFAS.