Culligan Reviews

I have had a terrible time with service. I currently have a non functioning system. I am told they can come on Jan 23. Today is 12/9. That is unacceptable! I’m told because I am not home and able to “provide a picture of the unit”, I will just need to wait for service. Things on a unit they installed and I rent. How is a month and a half wait for service acceptable?

Purified water is essential for health. A great convenience to have hot and cold purified on-demand in our kitchen. We use the bottled water and dispenser downstairs in our home gym. Our family is loyal to Culligan and has been for more than a decade. We love the taste of the water and have had the under sink filtration system installed in each kitchen we’ve moved into. Never a question we think twice about.

Bad customer representative service experience. The lady who answered the phone has a bad attitude. High voice and shows no respect to the customer. Not friendly at all. I find it rude when I talked to her and inquire about the scheduled maintenance. The way she explained it is not acceptable. She insisted that it is not due till next month. But the filter is already malfunctioning and therefore, requires immediate replacement rather than wait until next month.

They go around my schedule, nice people. Every time I contact them they take care of my request right away. The delivery people have been very accommodating. The cylinder price good for my monthly budget.

I went with Culligan because they told me the smell of sulfur in my water would be fix with their 8000$ system. The smell's still there and when I call them they pretty much said too bad no reimbursement. They also have really bad customer service. I don't recommend for anybody.

Scheduled service twice. No show and no calls. Just blew me off. This is the third time this has happened. Customer rep on phone said just an oversight on the fact no one called. There is no excuse for not calling.

We LOVE our water! Even the cat Loves the water! We got a new pressure tank, water heater, and water softener. The technicians that installed all appliances were GREAT! They answered all our questions and educated us on how the Softener worked. Our salesperson Rick was very helpful and available to us whenever we needed him. The entire team was AWESOME. Thank you very much!

The service was great. They came out, did what they were supposed to do and then we told him we were done. We do our own treatment. But every month they send somebody out and every month we tell him no. We don't want no more services. Wrote him a note through the mail. Call him several times and told him that we've canceled. They said everything's taken care of. Every month is the same routine. Would not recommend them based on the customer service.

We love Culligan Water and our new system! We have worked with both and Jerry ** and Scott ** to assist us in setting things up and they have both been so kind, attentive and helpful. It appears everyone on the staff is! We are grateful for the new system in our house and the care we've received through the process. We will definitely recommend to friends and family!

We have been Culligan customers for 15+ years. Up until the last year, we have very few issues. The past 6 months, I have had MULTIPLE billing issues - the person in Customer Service speaks poor English (strong accent) and has an attitude to go with it. When you call to schedule an appt for service or complain about a billing issue - she claims it is all set but yet the problem keeps happening. I called again last week for a $7.50 'service fee' that I was billed for. They sent out an email 2 weeks ago with a bill for just the service fee - the next day, they sent another email saying 'disregard the email yesterday', they have been having ongoing problems with the new software they use for billing. 2 days later, got the same bill AGAIN - then they took it out of my bank account. I called and got this woman I deal with frequently - I asked to speak with a supervisor. She said she could 'help me'.

Get service, make a payment, with 9 to 10 days to spare for deadline, and they sending you a late notice shortly after. To move along you pay it with next delivery dues, a week plus, time to spare and again, another late charge notice sent to you. Crooked and Unsat personnel who love wasting trees. Try applying payments instead of them sitting on your desk for a week, gathering dust.

First off I have been with them for I believe 4 months. I was told yesterday they would pick up my empties because I forgot to leave them out. They did. I was also told my bill was less than 30 days. I asked them what the $12 payment was on my bill. They didn't know. I texted a copy of it. Got a returned call telling me they no-longer want me as a customer. What? My bill was always paid!!! I just wanted to know what the $12 payment was!!!

I have been using Culligan for the last 4 years, the product is good, but customer service worst than any local product especially is Norristown PA location, for sales they are always available but if you want any services to change the water filter then there no response over phone and voice mail. You have to wait for days to get a response from them. Very non-professional approval toward existing customers.

We moved our water business to a different company because of very poor service. Culligan came and picked up the three Water Station we were renting from them. Now months later and after 7 phone calls, they are still billing us for the Water Machine Rentals. We have now given up on Culligan doing the right thing. Poor Delivery, Very poor Customer Service and extremely poor Accounting Services.

I used Culligan for about a year. I stopped using them and bill was only around $20 a month. I told them I was no longer going to be using their services in 2022. Now I received a collection bill on $353 that I never even knew about! They said I racked up finance charges, but wasn't even receiving water because I stopped it, so be a I didn't want their services anymore. They still was charging me without me knowing. Be careful I would look elsewhere!

We purchased a Hans RO, whole house reverse osmosis system, by Culligan. We've had it less than 2 years. It's still under warranty but we cannot get them to service the unit. For 3 months now they've claimed they can't get parts. The unit leaks, has low water pressure, and is down to less than 50% efficiency. I've called and emailed the local dealer as well as corporate. All I'm getting are crickets. After spending nearly $20,000 on a water system I would expect better service than this. Be careful if you purchase one of these units from Culligan

I inquired Culligan concerning a water softener and reverse osmosis filter systems. My wife and I are advancing in age so it's more difficult to service a water softener. The service plan was advertised as salt supplied and placed in the salt tank. The "technician" would inspect the system to ensure it was operating properly when adding the salt. Three deliveries have been made with no salt added to the system. The salt has been dropped at different points including the front porch today. I know the delivery date but not the time. Be very aware if you are told buying salt from Culligan is worry free and you are a valued customer. The filter system leaked after installation, but the technician couldn't locate it. I determined the location of the leak and recalled the technician to accomplish the repair. Inspect the installation to ensure nothing leaks. Being a valued Culligan customer is filled with frustration.

The brand Culligan Water is widely known and I would say favorable until you actually deal with the franchise. We bought a house with a RO system and Water Softener installed and maintained by Culligan. The folks we bought the house from suggested we reach out to the local dealer in Dayton, OH. Which I did. Unbeknownst to us is that they have split the division between service (the mechanical ends like the RO filters and the Water Softener equipment) and salt delivery. When I first spoke to them (I actually spoke to them) to get the lowdown before we took possession of the house when I called back I left 2 voicemails and even sent 2 emails and never heard back. I figured that did not want my business.

They fail to follow up with customers as promise. Gave me wrong information. I found a promotion free installation, so I reached out to Linda and mentioned it. She said, "Yes there is such promotion, let me call you back,” she said. She calls back and say, "Well we have to run your credit," came back and said I would have to pay $159.00 deposit. That’s being misleading. I have not heard from her since then. Poor customer service indeed.

Professional and excellent customer service. The service representative answered all my questions thoroughly and respectfully. I don't know why I waited so long to get a water softener and reverse osmosis water filter. And excellent customer service.

I hated everything about having someone from Culligan come into my house. They did the whole water sample science experiment to scare you into how bad your water is for you. They give you your options, prices & push paperwork to take all your info credit card etc. I was uncomfortable & wanted to think on it. They kept pushing getting my info so it was “on file” in case I change my mind. Not to mention they push the newer filters which range from 8-10k and casually want me to give my credit info for credit checks. My salesperson called their boss offering deals etc. The whole thing was not ideal and I did not think this was what I’d be getting when having someone come In.

Completely professional and customer centric experience, from the salespeople to the installers and the follow-up technician. The owner is a stalwart supporter of our community and has done quite a bit on his own to help our home development organization by being a leader and volunteering his valuable time.

A service call was scheduled for between 12 and 2 PM. At 2 PM no one had arrived. I called Culligan and talked with the service department. They said the technician was running late. I asked if he had my phone number and the service department confirmed that he did. I asked why he has. It called to tell me that he was running late. They offered to reschedule the visit. I told them, no thanks. I feel like they think that customers have no choice except to take what they can get. I suggest finding another company offering water softener services.

Cullingan water in Goldsboro NC horrible experience. I got charged double twice. Even though I have all my bank statements transactions that I paid on time, they would say that was a service from different month. I cancelled the service and still got billed for $3.21 and went up to $8ish just for them to pick up their empty bottles.

I called Culligan to have my water reset, $200 for someone to come, that I kind of understand but still a bit high. No one available to call me to set up the codes. I will not get my next unit from them.

The initial sales and installation process went well, but the service afterward was very disappointing. When our system stopped working, it became extremely difficult to get any assistance from the company. After four separate service calls, during which the system still wasn't fixed, we were promised a visit from a supervisor. He missed the first appointment without explanation, and when we rescheduled, he failed to show up again. Frustrated with a whole house water system that wasn't functioning and a company that seemed indifferent, we ultimately decided to remove the three-year-old system and replace it with one from another company. We are very satisfied with our new water system.

I liked that the installation was very professional and quick considering what the service man had to work with. We have our plumbing in the basement and he had to carry the equipment down our 'workman's' basement stairs. He was friendly and helpful. We are very happy with the new system for our showers and clean smelling clothes. We especially love the RO water out of the fridge. Thank you!

The consultant was informative as well as the technician that came and installed our new water conditioner. Explained how it works and what type of salt to use. How often it runs according to the amount of iron we have in our water.

The equipment is high quality and the service is prompt and courteous. They've maintained our equipment for the past 10 years and I don't see any reason to change vendors. That doesn't happen very often and it's appreciated when it does.

6 to 8 months into my brand new first home I had to replace the heating element in my water heater due to calcification. Having a water softener system has really saved me money and saved my home. They also have a great staff.