Culligan Reviews

Culligan's associates, delivery personnel and administrative office workers always provide great customer service. They are very friendly and go out of their way to explain and provide any help that I might need in a very expeditious manner. I have had their service for over 30 years now and have always been very happy with their products.

Culligan is not the Company it was. I had a appointment 4-2-25, for someone to look at my Water Softener. The tech was a no call no show. Called 4-3-25 to find out why no call no show, the lady I needed to talk to was supposed to call me back and she didn't call me back. Call and leave messages to call me back and they will not return my calls. Sorried Company I have ever tried to deal with. Avoid Culligan. They have sorry customer service and don't do what they say they will do.

Culligan of Tucson provides excellent service, installation, and great-tasting water for our clients. Working with Mitch and Matt was great; they tailored their service to our needs and offered great solutions for our lobby. Thank you, Culligan of Tucson!

The water is always great and the monthly delivery schedule is perfect. Our delivery individual (Rob **) is absolutely amazing, he is very personable, friendly and very respectful of the property when delivering the water. He will even call me when I forget (almost always) to leave my empty bottles outside. My experience over the past 5 years has been 100% positive. Thank you the entire Valpo team and especially Rob.

I moved into my home that had a Culligan system. I called to have them service it and guy told me I should have a filter. Before I thought this was supposed to be filter for water. Got rid of it. Put In a Kinetico. Much better water.

The equipment is great. Takes up very little space. Service is easy to schedule. The customer service reps are always pleasant to speak to. The Delivery drivers are always kind and professional. Definitely satisfied and never thirsty!

I appreciate Culligan's consistent and reliable service. Their deliveries are always on schedule, which makes it easy to plan and depend on them. The drivers consistently do an excellent job, ensuring that the exact amount of water I request is delivered and placed in a convenient spot. The water containers are always clean, and the taste and quality of the water are exceptional. This level of professionalism and attention to detail truly sets Culligan apart and makes their service a valuable part of my routine.

They suck. Always making excuses as to why I didn't get water delivered. And then you have to wait days to get water. DONT USE!!! Also, if you have a payment due on account, make sure it is there a week early or they won't deliver because they say, "It didn't show up", or "It's still processing." Staff not that friendly either.

We got Culligan water softener installed about a year and a half ago. Dry skin and hair falling still persists. There are 4 women in the house and all of us experience the same problem. Their after sales service is horrible. Absolutely disappointed. No one showed up to put salt in the softener for one year after they delivered 8 bags of salt outside our house. After calling and complaining they sent a person once. Called them in February to deliver and put salt and no one has shown up yet. They make excuses like their truck broke down and they service our area only on Mondays etc. I would not recommend Culligan water softener mainly because of their after sales service which does not exist.

Culligan buyer beware. We received: Billing/invoices that were inconsistent and higher than our written quote from Triangle Water Durham, NC, fees/charges on our credit card after Triangle Water was expressly told in writing to remove the card for this reason, miscellaneous charges that as yet, after numerous written requests have yet to be itemized or explained, delivered water that was in Primo brand containers, water that was in extremely old, beaten up containers that leaked and some that had different (even unpleasant) tastes. A whole lot of hassle, headaches, evasiveness, attempted bullying (consistent with other reviews) from the owner, Jason.

Excellent so far. I had Kinetico before and so far Culligan is much better...Our installer had a little trouble because Kinetico did some questionable and needless plumbing..He overcame those problems and was very professional and pleasant!

I am customer from Culligan over 10 yrs - from last year (2024) to now. They service less and service phone not profession such as my soft water they replace resin 5 yrs now. They said 10 yrs and service payment more each yrs and I need talk Manager all time they said out field - so I just cancel service from them - my advice don't use service from Culligan water. They lie.

Culligan Water has been great to us for over 20+ years. The people are great and friendly. Service is fast and prompt and everything you get has an explanation. Cost is great also. We have recommended Culligan to our children when they purchased their living spaces and they are also very satisfied with their dealings with Culligan Water.

I got a Culligan water softener two years ago. After three months, it started not working well. My hair was getting dry and breaking off. I called them out to inspect the water. They said the water is fine. It must be my hair. So my hair kept breaking, I stayed at my boyfriend‘s house and used his shower for six months. Finally I googled what could be wrong. It said to clean the filter. So I called them and asked them to come clean the filter. They came and cleaned it. Everything was solved. Sad that I had to figure that out. Again three months later or four months later the water sting started getting bad again. My hair started breaking. I asked them to come out and clean the filter. So they did.

6 days ago I was a good customer for over 11 years!!! Change bank accounts and called them. Whoever answered the phone told me that I had paid for the equipment in full and that I didn’t need to update my account. 90 days later, I was getting nasty phone calls from some lady who basically told me they no longer want to do business with me. They had added on all these fees. It’s way more money than it was.

Purchased a home that had a brand new Culligan water filtration system. Seller told us he spent close to $9000 out the door. It’s been nothing but problems, and after the first year (under warranty) every time a tech comes out it’s $180. Be prepared to become a water filtration expert and be able to perform regular maintenance or pay Culligan to come out every 3-4 months to do maintenance. We have a Chemfeed attached to ours as well (Culligan installed) and there is only certain techs that can work on it. When we have an issue, which is about every 3 months, we have to wait a week or more to get a tech here. Our water stinks the whole time, it’s hard because the softener isn’t working either. At one point we were without clean water for almost 3 months because they kept sending techs out who “solved” the problem but they didn’t and the problems persisted.

The equipment was top notch, the people were very competent and there was absolutely no sales pressure! Culligan of Lansing lets the products speak for themselves. Could not be more pleased with the whole experience!

Advantage of my 80-year-old parents, convincing them to purchase a $15,000 chlorination system that they didn’t need. My parents are on a well system, and after having their water independently tested by three separate labs, it was confirmed that the water was not harmful—it was just hard. Culligan preyed on their trust and lack of technical knowledge to push an outrageously overpriced system. This kind of predatory behavior toward vulnerable seniors is disgusting and shameful. Do not trust this company! Get multiple opinions before even considering their services. This level of exploitation should not go unchecked.

We have been a customer for over 20 years. Had the original system installed in 2003. We are in Connecticut. We have not had any issues with service, maybe one no show over those 20 years. We do rent the equipment from them which may make a difference. Lately though and this is where the 2 stars come from the billing system has got terrible. No monthly charges for 3 months, then a giant bill. The last time the bill came in at $750. A manual payment went through, then an automatic payment happened. So I have now had a credit with them for almost 2 months of $750. The kicker is a new bill came in on time, and instead of pulling from the credit, it charged me the full amount. It's been very difficult to get them to credit the money back to me. Called today, and the customer support person reacted as if I had not talked to anyone previously about getting my credit back.

Our service tech, JW, arrived on time and called before to let me know he was on his way. JW greeted us both professionally and friendly. He went right to work after I asked a few questions that he answered quickly and thoroughly. He also thanked us for clearing out the cabinet so he could easily access our unit. After he finished he gave us a full report on our system and how it is performing. This was an A+, excellent annual service call. Highly recommended them for both installation and service.

I had an under-sink water purifier for four years with Culligan. I wanted to love them, but unfortunately, had several negative experiences. First of all, they didn't come and service my system each year as they promised; second, they are extremely hard to communicate with. No one knows the answers to harder questions, and it takes multiple calls and attempts to get the answers you need. When I went to cancel my service, they charged me a $200 removal fee, which took the technician 3 minutes to remove. $200? That's insanely high! And they did not inform me of this charge, I was just billed after the fact, and it is not in your contract. I would NOT do business here! Plenty of other water service providers that are transparent and easy to work with!

I am extremely disappointed with Culligan's service. I pre-paid for four 18L bottles of water through a monthly program on my credit card, with the delivery scheduled for a specific day. I even took the day off to be home, yet the delivery never arrived. I was told the driver would leave the bottles at my door if I wasn't home, but that didn't happen either. To make matters worse, my sales rep has not responded to my messages at all, even though I’ve been reaching out for over a week, asking for an explanation. As a result, my family and guests have had to drink tap water, which is frankly unbearable. This has been a frustrating and disappointing experience, especially over the Christmas holidays.

Unfair treatment of staff, do not work here. They will be praising you one day for reaching sales, joke with you all day and act friendly and then turn on you the next. Fly-by training but they promise you Culligan University training…after 3 weeks it never happened so I had to learn everything scattered and by ear which is not how I learn best. Don’t assume they like you even if they hug you, bring fudge, invite you to parties and tell you way to go. It is not sincere.

It snowed that morning and the service rep sat outside without calling considering aborting the install because the driveway had snow on it. Once inside he was unequipped with the proper tubing for the install and cut out excessive good copper tubing to install flimsy, weak PVC that had to be anchored. The prior Water Softener that was installed had solid copper tubing going to the unit.

A year and a half ago we purchased the whole 2 tank softener/filter for $8000. Our well water was high in iron and the salesman said this was the only system that could fix it. He also promised salt delivery but that never happened. There were several problems with the 'smart' system that had to be fixed or replaced. We still have iron filled water that turn our white clothing rust. The entire shower has to be cleaned with magic erasers every single night. Iron has stained our toilets and sinks.

I’ve been waiting over two weeks for someone to email or text me because I’m deaf but need service for my Culligan water softener. Bob finally emailed me a week after this review saying my email went to his spam folder and then told me the same exact email address to contact in the future. Uh. I did email to that address. 😳

I have had a terrible time with service. I currently have a non functioning system. I am told they can come on Jan 23. Today is 12/9. That is unacceptable! I’m told because I am not home and able to “provide a picture of the unit”, I will just need to wait for service. Things on a unit they installed and I rent. How is a month and a half wait for service acceptable?

Purified water is essential for health. A great convenience to have hot and cold purified on-demand in our kitchen. We use the bottled water and dispenser downstairs in our home gym. Our family is loyal to Culligan and has been for more than a decade. We love the taste of the water and have had the under sink filtration system installed in each kitchen we’ve moved into. Never a question we think twice about.

Bad customer representative service experience. The lady who answered the phone has a bad attitude. High voice and shows no respect to the customer. Not friendly at all. I find it rude when I talked to her and inquire about the scheduled maintenance. The way she explained it is not acceptable. She insisted that it is not due till next month. But the filter is already malfunctioning and therefore, requires immediate replacement rather than wait until next month.

They go around my schedule, nice people. Every time I contact them they take care of my request right away. The delivery people have been very accommodating. The cylinder price good for my monthly budget.