Culligan Reviews

Always courteous for delivery & assistance. I have been ordering from Culligan for over 12 years now and have received superior service with dedication & care each visit! Always helpful, the drivers will bring the bottles in to the storage area as well. :-)

When we purchased our house three years ago it came with fairly complete water treating system. We have continued to have Culligan come to the house and service it once a year. I purchase the expensive activated carbon filter for a price less expensive than if Culligan provided it. The technician had no problem installing the filter I provided. Good and friendly service.

I am very happy with our decision to use Culligan. Great product and noticeable difference in our water quality! The reverse osmosis water filtration is very fresh and the water quality is great. Installation was fast and seamless.

They came and installed a new water cooler in our home and began delivery. We were given a list of dates for all year. They are very good about delivering right to the front door so we don't have to handle the bottles much. The delivery person is very polite and comes early on the delivery day.

Technician checked water quality, changed filter and inspected the tank. He was courteous, polite and very knowledgeable. I would recommend Culligan to all in the area because of the nature of the water.

I researched several companies before making a decision. I chose Culligan because my experience with the sales team...Gary **. He was very knowledgeable of the system and made the buying decision easy for me. Thank you Gary and the Culligan team! Joe

We have a large office fish tank that requires regular water changes. The tap water in this area is terrible and chemical treatments cannot remove all the toxins that harm sensitive and expensive fish. The fish love Culligan water!!! I know this because they have not died yet. When you consider that these fish cost over $100.00 each, Culligan water becomes a big bargain. The patients love the fish and are sad if one dies. We drink some of the water too. Delivery is on time and on target. Can't ask for better than that!

Since installing the softener taking showers in this Florida water is a whole new experience. I couldn't be happier with the end result, and I'm sure all my appliances agree. The maintenance is easy and fairly cheap, just occasionally add salt. The first year of salt is free with Culligan too, so I won't be paying for salt any time soon. Great experience from sales to service.

Happily using Culligan Ann Arbor/Detroit for 25 yrs. We have a lot of iron in our water. Current system is over 20 yrs old and out of warranty. I thought it was time for a new system. So Culligan had Karen ** pay a visit. Karen is what makes Culligan A2 so great. She is the most knowledgeable person when it comes to filtering systems. From the start you could tell she loved her job and was committed to providing the best system for our home. I learned so much. After all the testing and inspection she said that the current system is working great and that a new system was not warranted at this time. She knew from the beginning I was ready to replace the system. It would have been an easy sell. Honesty in sales? How refreshing. She made a couple of recommendations for us to change in our annual maintenance but a new system was not needed. This is why Culligan A2 is great and why I am a Culligan lifer.

Excellent products and service. We have a full house total defense system and drinking water reverse osmosis system. The installers we outstanding and very thorough. We highly recommend the whole team. We have complete peace of mind in our home water.

Chad was simply fantastic! Explained our options. Took. the time to understand our specific need and helped install it exactly where we needed it! We needed to change the product after he had arrived with what we ordered online. So glad he made it easy.

The water from the under kitchen sink reverse osmosis system is delicious and I am very fussy. It was installed with great precision (they cut into my brand new quartz countertops and it looks fabulous!). The staff was courteous, professional and friendly. The price was also very competitive.

We love our Culligan cooler and having access to clean and pure water for our family. The price is so reasonable and the convenience of having the water bottles delivered and the empty bottles picked up every month is amazing! We love that it also cuts down on our carbon footprint because we now have no need for the little plastic water bottles. We cannot say enough good things about our Culligan service and the customer service is top notch! We wish we had used Culligan's services sooner!

Great product.... Yearly fee to maintain the system is high at 490$. I do love that I have clean water and no worries regarding the system. All the guys that do the maintenance are very nice and be customer service is good.

If I could rate it worse than one star - I would. I schedule the filter replacement service in my house in September. They gave me an appointment in October. First I was surprised I didn't receive any confirmation on the day prior to the appointment as they usually do. When I call them the next day, they told me they call my house and were told we no longer need to service. Considering for 15 years they were calling my cell number I was very surprised to hear it and asked what number did they call. Of course they didn't give me the right number, instead made up some number I never heard of.

I purchased a Culligan water softener (Medallist series) in 2016 for approximately $1100. Three years later I needed a $230 repair. The softener needed a piston replacement kit as the o-rings failed. The repairman explained that the chlorine in the water makes the o-rings fail. A repair of this nature should not be necessary after just 3 years. I will never buy another Culligan product.

I purchased an system for reverse osmosis with a price tag of almost $8K and it had not been installed a week and it the entire thing was not functioning properly. After they could not find another lie to explain why their product was not doing what it was suppose to (we were informed in a email that we needed a new well). Here I am with a new well and $1,6k on top of the $8k that the system costs (the system is not for the entire house is only for your sink water & fridge). Every time we called them to get a tech out (they charge us). The most recent incident was 2 weeks ago my patio was completely flooded and when their tech come "They said that the system got stuck on a cycle". I am over it and I filed a complaint with the BBB. DON'T WASTE YOUR MONEY!!!!

I've been a customer of Culligan bottled water for very long time. Usually when I call for delivery it is scheduled within a two week period. Recently my delivery turned into a nightmare of repeated phone calls and delivery promises that never happened. At one point called multiple times and was hung up on immediately multiple times. Finally was told to go pickup my water at Aqua Falls. Something has drastically changed at Culligan for the worse for water delivery! Hope my next request is a much better experience.

Was able to talk to a mgr, and got things straightened out....and turns out could be a better option.

I just wanted to give a shoutout to Katrina the customer service rep I have been working with at Culligan. She is the best. I had been having water delivery problems and billing problems, she fixed them both with a phone call. I just wanted to acknowledge what a wonderful employee she is. She listens and fixes the issue right there!

We have not had water for about a week now. I called locally to get information and was told that there was a delay (first time hearing of it) and that we'd have water by next day. It's been a few days since and no water has arrived. The service is inefficient, neglectful, and misinformed. It's a terrible experience, and yet I am being charged an exuberant amount for a terrible service. This is not the first time I've had issues with Culligan, and now I am entirely dissatisfied. They have terrible industry communication and there is a complete lack of care for their customers. Do yourself a favor, and avoid Culligan water.

Culligan water in Kingsland Ga sent a tech out to fix my water softener about 2 or 3 months ago. When he left, he left the valve slightly open. It dripped for about 2 or 3 months before we caught it. Now because of the drip there is a bunch of mold on my wall in my garage. I sent in the pics and was told they would take care of it. Then got a call 2 days later saying it wasn't their problem. Call my home owners insurance. It is their problem. Their tech caused the issue. Do not use this company.

Terrible customer service. I will be contacting BBB and headquarters in Rosemont regarding this particular franchise. The Privilege service program is not privilege at all because this franchise doesn't abide contact terms. It states that the resin filter in the softener tank should be changed as needed, but AT LEAST ONCE IN EVERY 5 YEARS. It has been 8. The pressure in the house was gone, had to replace main valve for $700 just to find out its old Culligan's resin. They supposed to change filter at least 3 years ago for free under the terms of maintenance contract, or at least notify me it should be changed. They did nothing. Until I had major issues and found out about it. I had to wait 2,5 weeks for appointment, that was on Saturday as well (!) for them to correct their wrongs. And now it looks I have to wait another week for repair.

Had the yearly service done in May for the new system. Service tech said no membrane was needed as the membranes are supposed to last 3 years and the system was only 18 months old. The service call cost us $365.27 As it turns out, in July, two months later, the reverse osmosis system no longer worked. Different service tech came and said we needed a new membrane. This service call cost us $328.93. So bottom line, we paid $694.20 within a two month time frame. I called Culligan and it was no big deal....That is the way it is. That is what I must pay out. Well Culligan I am done with you. I had Culligan for over 20 years in CT and no problems. Never again. I will call my local plumber if we can't fix it ourselves.

The supposedly all encompassing preferred service plan, they find ways to sneak in hidden fees. They never call the customer to schedule, you have to schedule and remind what needs to be done. Seeking new service people currently. Culligan treats you as if you're something they just scraped off their shoe.

Service in our area is MARGINAL at best and has been that way for the past 5-10 years. VERY FRUSTRATING. BACKGROUND: We live in Cincinnati and have used Culligan for almost 25 years. Service used to be "great"...on time, as scheduled and no hassles. Clockwork. SERVICE: This office can NOT consistently deliver salt or service their water purification systems. It's SAD. I can't tell you how many times we've called to remind them that it's been MONTHS since their last salt delivery OR that our water purification filter needs to be changed. And when they do come out for a salt delivery they often FAIL to read the delivery notes on our work order to access their equipment by way of our storm cellar entrance. We regularly find salt stacked on our front door stoop or outside our side door.

Jason has been the person who has help make our Aqua water into great water... added big blue, salt water softener and RO system... It’s a great system. We are into our second year and we are very satisfied! Five stars!

Called Culligan to order a delivery of salt this morning. Didn't realize this was a big ask, would require 25 minutes and still be treated poorly. The first person answered to direct my call collecting my information, before transferring me to another representative. I then had the pleasure of repeating this process with another hold and transfer. Customer service rep number three asked for my account information which I provided. Was then helpful enough to update my phone number, then another hold and transfer, they weren't the right person to help. Next representative up spent five mins trying to collect my phone number. I might have been interrupting a tough game of tetris on the other end as I had to repeat the information four times. Offered to put me on hold and transfer. They are really good at hold and transfer. It might be their strategy, much like an insurance company handling a claim. Don't call them expecting help, they could care less.

I called my local Culligan dealer in Santa Clara, CA for help with my reverse osmosis drinking water system. The person on the phone sounded dull, disinterested and just said “We’re not technicians”. When I asked whether they provided customer service after sales and installation they answered “no”. Then I was told to “just try and drain the tank” and/or try to add pressure to the holding tank. They offered no assistance to find a technician. I called a second time only to be told the same thing by a second person, after finding that their suggestions for a DIY fix didn’t work. I asked again about technical service and after another runaround like at the first call I was told ”Well, you could call a plumber”. FINALLY, after an even more pointed set of questions I was told we can schedule a technician to come out. The price they quoted was outrageous and I opted to call a plumber who offered to try to help even though Culligan products are proprietary.

Hopkinsville KY office tried to sell us a product for $10,000+. They tested our well water and told us we needed a new system, but they did not test our water from our filtration system that we already had in place. We had to call someone else to look at our existing system, and they told us that it worked fine, but we needed to change the digital water softer level on our system. We did not need a $10,000 system.

June 21, 2019 Mike our salesperson sold us our Culligan whole Home Water Softener. Mike was very knowledgeable and informative. The unit was installed on June 24, 2019. The installers were very polite and made sure we were happy with the location of all equipment before it was installed. After the R.O. System was installed the installer tested and made sure we had good water pressure. We notice the difference in the water.

My old water softener needed replaced. I called Culligan and a salesperson, Paul **, came the same day and explained their products. The softener was installed in a timely manner and follow up to answer any questions was done within two weeks.

It's been almost a year that we obtained Culligan for our water softener company. We have never had a problem with the delivery, service or quality of our water system. The service is prompt and courteous.

Got a personal call from the boss after my review . He was professional on the phone and understood my situation. Basically they acknowledge that they made a mistake but that it couldn't exactly be fixed. They offered to move the shed and equipment to a more discreet location on the property and some other accommodations in an attempt to make it right. I appreciated the call and respectfully declined the accommodations, not because I am upset or anything , as I stated in my review it wasn't about the money or property it was just about being treated fairly. The call was pleasant and when it ended nothing had really been resolved but the fact that they reached out and made an attempt to do whatever they could is why I am updating my review and giving them another star. I will keep their service due to the call so long as I have no other issues.

Nothing but good products and superior service per schedule. Reverse osmosis water treatment gives us a quality water product to drink and the water softener is great for showering and getting soft skin and clothes laundered. Do not have a funky smell from regular water.

After the Paradise Camp Fire, purchased a whole house water filter system from Culligan in Chico, Ca. A $3200.00 purchase out of pocket (insurance co. wouldn’t cover it). All seemed well, and the system seemed to function ok for almost 4 months. On Father’s Day, found the garage flooded from a HUGE leak in one of the two giant tanks. Furniture & contents in the garage either damaged or destroyed. One of the 2 tanks was leaking SO BAD, we had to completely shut off our water to stop the leak. We were promised by the management someone would be here before noon Today to repair the problem. No show, no call, no water either!

Our Sales Representative, Joe **, always returned my calls immediately, if he didn’t answer. Joe was very knowledgeable about the product and answered all of my questions. I love the convenience of water delivery. Fresher than refilling those bottles at the store.

Culligan cannot even schedule salt delivery without messing up. My delivery was scheduled in April with a no show no call. When I called and spoke with the manager Steve he did not apologize or make it right. Totally regret doing business with this company. Overpriced and customer service is nonexistent.

We did a side by side comparison of Culligan Water from our neighbors home and my water from Pelican, the no salt system. Our water started at 15 gpg hard and 236 TDS as was our neighbors. My neighbor with Culligan has zero hard and 8 TDS. My Pelican has 14 hard and 230 TDS. I need to get a Culligan so don’t make the mistake I did for his Pelican was a great story but it was all fiction; it’s not a softener. It’s a scam.

I have been a customer for several years now and can’t think of any issues or concerns I’ve had with Culligan. They are prompt and dependable. They are friendly on the phone and in person. The price for service is very fair. I highly recommend as a very satisfied customer.

Service is absolutely outstanding and has been for all the years we have been customers! We recommend them all the time. My daughter just moved their service & the technicians were quick, professional & downright delightful!

I had my system installed in December of 2016. It worked for about a month or two and has not worked since. I called customer service and they said it was my fault because we had a freeze and did not put a heater on it? I have NEVER put a heater on a system in my life. They now want $135 to come out for 30 minutes, and $35 for every 15 minutes after that. Mind you I have never put salt in it since I have had it. I am currently investing in another company and they can come pick up their worthless system. Put it on my credit. I do not care!!!

When we moved the customer service was so nice. They made it easy for our transfer to another County. Our water was right on time. Our delivery person was fast and friendly.. Very professional.. I would recommend them to everyone.. Also during hurricane season they make sure if during a storm we are stocked with water..

I relocated from the East Coast to Texas. The water is much different here. Within a couple of months we "had" to purchase a whole house water softener and the indoor water filter system. You cannot live in Texas without these products on your skin, hair, hands or laundry or if you want to drink water. IT MATTERS and makes a huge difference!

Our representative was friendly, fast, efficient and accommodating. And we love the soft water and great drinking water. We have had this service for 5 years since moving into the Valencia Lakes community.

For over 20 years I have rented and owned Culligan softeners. Culligan regularly and exclusively serviced and delivered their products under the Privilege Program. Recently, extensive renovations on my home required plumbing services. All toilets and sinks were leaking due to corroded pipes caused by hard water!!! Upon further inspection, it was clear ALL copper pipes and connections were badly affected. Also, Culligan's customer service, from home office to local office is deplorable. When I tried to resolve a billing/delivery issue, I was left dissatisfied. Culligan deserves a zero star rating...but I had to choose.

I would not recommend this company for a water Softener. I have owned my Softener for 4 years now. Today I called to have someone come out for Maintenance as I don't think it is working properly. I was quoted over the Phone that the charges would be $99 for the first 15 minutes then $34.50 for each 15 minutes after. This comes out to 202.50 per hour. I THINK THEY ARE RIPPING PEOPLE OFF WITH THESE PRICES.

I have had a Culligan Water Softener for 8 years now. The original system required replacement after 4yrs, and now after 8yrs, the control valve has stopped working. I diagnosed the failure this time myself, since the last time Culligan visited my home, it was an example of incompetent field service. I had to call Culligan head office to motivate proper service. I have no complaints about head-office staff! Head-office is responsive and gets the job done.

We purchased a Culligan whole house system w/ osmosis 13 years ago. No problems until about 1 yr ago. I called, they came out and "fixed" it in October 2017. Then, the system still wasn't "fixed" correctly. I called them back. We had no water pressure. I called the county for a pressure test and from the street to my home it was good. Culligan came out again in January 23, 2019 and I explained about no pressure. I was told by the "knowledgeable" tech to bypass the system. After paying over $6000, I cannot use my system? Give me a break. I was also told that to enter my house, I had to pay $140. Not going to happen. I paid $90.

Been with Culligan for some time. Last time before this time, when they came out, they messed up my pressure. I really didn't want to call them anymore but plumber I called bypass system and it was like brand new pressure. So I called to service and see what problem really is Culligan service. They came out, but first couldn't find us. They didn't do like they usually do, come check then work. This time they want to talk for like 5 minutes performing water test not asked for. Didn't know we have all three machines even though he is the last one came out. Now bill time and bill is double what I'm used to paying. No way!!! Now tech says one thing but says he will let guy in charge know it shouldn't be so high because I wouldn't pay it either. Now get a call with bs explanations that they are really trying to recoup for me. Not wanting service anymore.

Our whole house system failed after a few years. Tech showed up to repair and discussed the issues. All set...good as new, or so we thought. Later on, my husband went in to shower and I was brushing my teeth. My husband came yelling to me, “Don’t get in the shower”! It’s straight brine! I had just opened a new toothpaste, never used the brand before and thought, “Oh no, this is so salty and weird, doubt I will use it again”. Immediately My mouth is sore and I now have bumps and numbness on the roof of my mouth.

I had no water for the first 8 days. First they said it was my pump nope then it was the pressure tank nope then it was my well went dry. Nope. After 5 days I told them to come and get it. Nope. Only had 3 days to back out. Nope. You have 30. I still have my $5000.00 system and my water smells like rotten eggs and looks like milk. After 8 months of complaining they finally told me the water is suppose to look like that. They came and tested the water and said it tested soft. I wish I had the space to give a play by play of there lies but I don’t so just take my word for it. Do not buy from culligan. I don’t understand how this many people have this much trouble and no one will help us. One more thing. There service contract is not true.

My new delivery man, Hunter unfortunately had to return to bring the bags of salt inside because they're too heavy for me to carry downstairs. He was very nice and accommodating. Culligan of Grand Rapids has serviced here for many decades and they've always been friendly and efficient. Culligan of Grand Rapids is GREAT! I would recommend them for your water needs. Jack's been with them forever too and he's always been nice and knowledgeable. Call them.

My daughter and I moved into a new house and called to set up service for a water cooler system. Talked to three different people and they still showed up when no one was home to deliver the system. I had waited a month to be delivered. I get called to say the delivery man was at my house and no one was home. So needless to say if I don't want to wait another month they can leave it and I can install. I fill out review and I get called by manager who offers me two free months. So I give them another chance.

DO NOT BUY FROM THESE PEOPLE!! I was looking at it after they left and realized they had installed the salt holder behind the tower. There was no way we could not even get to it to put salt in it. When I called them about it well it was our problem. Mind you we had just bought it at a ridiculous price anyway but if we wanted to buy a newer model they would change it around for me for free as he chuckled. MY HERO! I have had numerous headaches with these people. That was just the beginning. I would have to write a book to have enough words to tell you how bad they are. Please read reviews before you buy. By the way you have to give a rating. I lied. It's a 0.

I have had Culligan now for a few months. My Mother has developed some major health issues beyond her control and has had several operations. We have been trying to get them to pick up their equipment to cancel service. But they tell us she can not break her contract. When my mother started service she done so over the phone and there never was a contract per the lady that started the service. This is why my mother took the service because she wanted NO contract. These people are liars. The water is no better than the water you go buy at Walmart. All we want is to have them come get their equipment but they refuse to because they say my mother CANNOT break her contract. Like I said there is NO contract. JUST PLEASE COME GET YOUR EQUIPMENT. My mother cannot afford this due to health issues. People just stay away from this company.

The employees of the Lexington, KY division came into my house to install a water softener. Little did I know that they had other intentions. They stole a RIFLE and several other items from my home! I called the Store manager who basically called me a liar! I filed a police report and the employee was arrested! DO NOT USE THIS COMPANY! They will steal from you and then deny it!!! Calling the Corporate headquarters FOUR times and still no response! Apparently they don't care if you are victimized either! I will NEVER use Culligan and do not recommend them! Use them if you don't want your valuables!

I have purchased Culligan water filters in the past and no issues whatsoever. However recently the filter under the sink busted (at the bottom of the filter) and flooded my cabinet, my kitchen, half bath and laundry room. In the past if the filter was "full" it would just stop putting water thru the spigot. This time was different. Luckily for us it happened in the morning early and we were able to get the water up quickly. We had just came back from a week long vacation, had it happened at that time it would have been catastrophic. Very, very disappointed and will not purchasing Culligan products in the future.

Been with Culligan for years. When hurricane Irma came right over my house it destroyed the eq. They not only wanted me to pay $800.00 for the unit but also rent on the unit for months till they picked it up without notice of that bill of over $1,400.00... put me in credit bureau... Not only $800.00 for unit but $600.00 for eq. that couldn't be used... and they took their time to pick up. I paid over $ 10.000 on rental eq. over the years and because of an ACT OF GOD... they were the rudest people to ever deal with. Never use this company. Wendy ** "Really even charged me for Eq. that couldn't be use due to Hurricane... UNREAL.

I live in Cazenovia, NY. I moved into a house that already had a Culligan water softening system installed. I called Culligan from Endicott, NY to service it. The guy came and said it was all good to go. He also sold me $63 of salt and charged a total of $279. After he left, the water pressure was lower. I was confused initially but then when I did the bypass to get water directly, the water pressure became fine. I called Culligan back to help fix the problem. They are neither fixing the problem nor refunding any of the money I paid them. And I am stuck having paid $279 for zero benefit. I am just writing this review so that other people do not waste their money like me.

We moved to Ohio 4 years ago and had never dealt with water softeners before. There was already a Culligan system in the home (rented) and so we continued with them for convenience sake. We pay $115 per month for a rental softener system and a bimonthly salt delivery. In early March of 2017, our Culligan man came to deliver the 10 bags salt. He carried them through to our tank and stacked them one on top of the other. I did not follow him back to the tank and did not see this precariously tilting tower of bags.

I would like to bring to the attention of the readers that we did receive feedback from the local Culligan office and the issue was resolved to our satisfaction. We thank the manager who took the initiative to resolve the issue.

After ready numerous reviews about getting a Culligan water system installed, I'm stand-offish about having them. I will be doing more research about hard water and may install myself. I've had systems in the past but not Culligan and have not had one problem. Don't want monthly payments would purchase out-right and purchase salt or potassium (which is what I had) myself. Any recommendations?

I had the whole house filter w/softener and drinking water system installed. Within two days, I had to cut off the "softener" because the water was too salty. What is even sadder is that the "drinking" water did not remove the salt and to me, it was undrinkable. I called the representative to let him know that I wanted it removed. At the time, I was just going to have the whole house filter removed but due to the representative, I felt it was best to remove the entire system. He seem to consider it a joke wanting it removed and told me that he would call me back the following morning, Tuesday.

On the 4th of April 2018 a Culligan Aqua-Cleer unit was install in our home. We have been loyal customers of Culligan for 38 years (water softeners and reverse osmosis). We reported the unit not being functioning and on the 10th of May 2018, a technician came to observe that the control box was the issue. It was said that on 15th of May the office would call to set up a time and date for the installation of the new box... Until the 4th of June, it was pure silence on Culligan part. Meanwhile we made the decision that enough was enough and that their negligence of not establishing communication was unacceptable. I called and got Culligan out of their torpor and demanded removal of the unit.

There are many choices in water filtration - you can find reputable LOCAL installers in any area. Consider that the a system is "installed" and becomes part of the home plumbing. Now, consider that you may wish to move - expected or unexpected - and you still owe on your water filtration system. Imagine further that the company you chose DOES NOT allow for transferring the balance. OUCH! Welcome to the world of the Culligan customer.

I bought a Culligan whole house water filter. There were no threads in the unit to mount the bracket. I returned it, and bought an under sink water filter. After installing the unit, I turned on the water supply, and the pressure relief valve leaked profusely. This is two defective units in a row I've gotten from Culligan through Amazon.com.

System was installed with wrong settings. My brand new faucets, tile and shower doors are stained. They came to reset the equipment but stains don't come off. They pulled the equipment and made no effort to correct problem, other than to say I have defective faucets. This was Romero who came to my house to try to remove stains. So I told him how can he explain the stained shower doors and tile? Are they defective too. No calls or efforts to right the problem. These people are a total rip off. How can they keep a company afloat with so many angry customers? I welcome suggestions and phone numbers. This is a nightmare.

I had the salesman come to my house and we talked about what I was spending in bottle water and how by purchasing the system I would be cheaper in the long run to get an RO system and I would not have to mess with bottles anymore. The only truth was about the bottles. He told me the filters should last about a year and they would be about 150 annually. He did not add that every other year it would be over $400. I think you should get an RO system but do not buy from Culligan. Find a system that you can buy the replacement cartridges online from multiple vendors. Otherwise Culligan will rip you off for the price of them. Similar cartridges I have found online are almost half the cost and filtration is very similar.

I wanted to start by saying that I have never had a soft water system in my life. I have no knowledge of what artificially softened water is or how it worked, but I learned the hard way very quickly. I relied heavily on Culligan's "expertise" or lack thereof, and we paid a heavy price for it. The first thing that they did, was hook up our entire house to the softener system. I found out recently that our kitchen faucet should not have been attached to this system; had they not done this, there would have been no problems. They assured us that the water was ok for us to drink, and that it would be ok for our fish. One of our 4 winter koi tanks is in our dining room, we have to do their water changes from our kitchen sink. The first time we did a water change, our fish started flashing and becoming visibly irritated the next day. Not realizing that the water was the problem, we did several more water changes, only accelerating their conditions.

In the past three years I have called Culligan because my water softener has not been working properly. Each repair service has cost me 135 dollars plus tax. Each service has lasted about 15 minutes because of a 1.25 dollar screen which rots away. This seems to be excessive and Culligan refuses to work with you on the price. Being ripped off and nobody cares.

My softener needs a service call. Been ten years. Here in Hibbing the Culligan man wants 114.00 just to walk in my house. Really. I will never be able to afford that. We are on disability. Thank you. But no thanks.

Paid 3300. Cash for our water softener system, total nightmare with everything that was installed. for 2 weeks the water tasted horrible, tech kept saying that our water was good, after several weeks the last tech stated that the tank that the filter held had never been sanitized. Then the man that put in the drain field for the salt wore flipflops to dig the drain field, after a couple of months the salt leaked and to this day I cannot grow grass on the side of my house due to the salt that leaked. TOTAL NIGHTMARE. Many more problems than this. Just not enough room to write it all down. I asked the company to just come and take out the system and they refused. It cost me another 250 for a plumber to come and take it out. I would NEVER refer anyone to this company.

I signed a contract in March of 2017 and my first bill was much higher than quoted. My bills change every time and I see loads of charges that was not made clear to me at my initial sales meeting. Now on top of the billing my water looks horrible. I do not trust the water enough to drink. I have the full in home system from the intake of my well to the under cabinet filtration system at kitchen sink. Does anyone know how I can get out of this crazy contract without being liable for further payments?

My family has been receiving Culligan spring water for 3 years. We had a dispenser with 6 bottles of water delivered monthly. About 3 or 4 months ago the water quality deteriorated. It smelled strongly and tasted like chlorine. When I called the local delivery office the woman asked if I wanted to try sodium free and didn't seem too concerned about my experience. I complied but cut my order in half to just 3 bottles per month and she said I would get an extra free bottle. They ended up delivering my original 6 bottle order once again with no difference in water quality. I called back and cancelled my service with them. Something is definitely going on with their water quality and should be inspected to ensure customers are chatting what they are paying for. This product is definitely not spring water!

We purchased a new water softener from Culligan in Feb 2016. Even though Culligan is more expensive we chose them expecting on the spot service. Within the first year there was a problem that required service. They responded in a timely manner and fixed the problem for free. Now in the second year we again have another problem. I think it's the same error code. Other than the lack of reliability, my main complaint is that the local dealer cannot schedule a repair for over a week. Obviously that is not good customer service.

I tried one of these systems. We constantly had problems with it. It never worked properly and we asked that the unit be removed prior to putting our property up for sale, in part to help it show better. Though Kaats did make a service call it never corrected the improper initial installation nor the problem. To add insult to injury, I'm being held to an early payoff penalty for sending back an absolutely useless system.

Called for service, I have had the system for 8 years, two man came out, for a simple o-ring changing because of a leak. They drained all the i-non resin out of the system because of poor workmanship. They did not replace the tubing in the tank at the right depth, causing the resin to drain out onto ground, call, came back wanted $600.00 to replace resin. After some back and forth, they came out again and fix the system, but after a time water was bad the cycle timer was not working, and they sent me a bill for $325.00 for parts and service, and I had bought the new resin myself. I have sent the company emails and called and talked to their parent company service people, and today no call by dealer. THIS IS A SECOND RATE COMPANY AT BEST, DON'T WASTE YOUR TIME AND MONEY ON THEM. I AM GOING TO REPLACE MY SYSTEM WITH ONE THAT WORKS... This dealer is in Brownwood Texas.

My family moved into a new home with a well system. I contacted Culligan to price a water treatment system thinking they are a very well known and reputable company. We were immediately contacted by a salesman in the Tampa office. The salesman Lee initially came the wrong day and then the wrong time the next day but that was no issue for us. The presentation was good and the salesman presented himself well. He explained he had worked for Culligan for over 20 hours, this was his only job and he presented himself very knowledgeable. My husband and I decided we would get the system although it did appear to be quite expensive.

This is the second time Mr. ** was at my residence. Without going into the problems, I found Mr. ** to be KNOWLEDGEABLE, PERSONABLE and a Credit to the Culligan Co. I'm a homeowner, who owns your equipment, and over the years I found other technicians not up to par with Mr. **!!!

Very bad service. Have had Culligan Water Service for approximately 4 years and seldom receive water tank on scheduled date. Have to call nearly every month to remind them that I have paid but not getting what I have paid for. If there was anywhere else to get soft water service I would never do business with Culligan.

Completed a total home redo. Due to failed furnace/frozen pipes flooding... the final project, putting in water filtration system. Decided on Culligan of BattleCreek/Kalamazoo MI... install on June 30, 2017. Home flooded within the week (due to faulty Culligan valve per Dave/Jeff from Culligan). Had to fight with gm to have ServiceMaster come to property to find "where the water" went. Asked for $324. compensation? 1/4 of contract... which as of today denied. Went to International Culligan consumer affairs who shouted out to David **, owner of both Culligans and 48 hours later no response. Do not, I repeat, do not buy from this company. Gordons/Kinetico system better.

I have been a Culligan customer for a little over 5 months. Since the beginning of my contract, there were problems. I was told that my tanks would be able to be changed on the weekend. When no one showed up to change them. I found out the information I was given was not true. After that date, none of my exchanges were done at the scheduled time if the representative even showed up. I was never given a courtesy call to inform me that they were unable to come.

I have had a Culligan softener and a reverse osmosis drinking water system installed at my last two homes. As of 2017 I've had a total of 27 years of experience with the company and their products. I've never had a significant problem with the company or its products. At my older home the salesman explained that their monthly service is not something I need. It meets the needs of seniors and others who find it inconvenient to purchase and transport the heavy salt bags necessary to softener operation. I've had each system maintained every year or two, costing $100-200. In 27 years, the software has failed once. It cost something over $100 to return it to service.

Purchased a FM-15 faucet-mount water filter, after having HORRIBLE experience with crappy PUR filters. The Culligan filter assembly is simple to mount, last a long time, and are equally as easy to replace the filters. These filters are durable, and do not fall apart like PUR filters. I would highly recommend this product... and the water tastes great.

I purchased a whole house water filtration system. We paid close $5000. It keeps breaking down. We keep having to pay $200 or more for repairs. Even the under the sink filtration I noticed that the filters are not factory flushed. And when we attempted to change the cartilages ourself we noticed gallons of water would come up black. Even after ditching 3-4 full tank. For filters that costs close to $250 I think Culligan should do some research. I don't trust what I have been drinking so far. Most likely carbon. I am going to ditch all of their system, I don't trust the quality. Wish I had read all the reviews before.

They have numerous times came to my home and ripped me off, last time was a day ago and tried to get me to pay more than the office girl gave out. Such was 175 for filtered and then I got a bill for 599 and then to top it off my water is now black and they don't answer phones. Don't know if water is good to drink, man said he put in 4 bags of salt. Never happened. Pleased look at the damage.

I recently purchase the system for $3295.00 & thought that was all I had to pay until I got a call from Culligan wanting to put me on extra $23 a month payment plan that I was never told about. In fact the salesman said that I would get a year of the salt for free. After going back & forth with the customer service person a few times, I never got an answer as to why I was never told about the extra fees. I so now want to cancel & go with another company & I don't know if I can. I wish I had read the reviews before spending that much on the system that is too expensive.

We spent over $4000 less than three years ago on a system they no longer even sell because it was defective. Since day one and has never worked right they have been out at least four times and basically tell us, "Sorry there's nothing we can do but we can put a whole new system in but you have to pay for it" when this one never worked. I would never ever ever give them my business again. Bait and switch and sold as a defective product. Run Forrest run, don't be a sucker like us! After I'm done here I'm going to the Better Business Bureau and talking to an attorney this afternoon.

Outrageously expensive for services not provided: $690 - the cost to purchase your own, high-quality softener and RO filtration plus 1 year of filters and salt. $5,770 - the cost of a 3-year contract with Culligan to rent their basic softener and RO filtration with "service". This cost does not include filters, salt, or salt delivery. BEWARE of these criminals! I signed a three-year contract with Culligan for a water softener and reverse osmosis drinking water filter because I didn't know any better and didn't do research. And truthfully, I had always thought of Culligan as a trusted name.

We had this house built in May of 2016. You all came in and put in the system on June 2016. I called because it was not working. The repair guy came buy to fix 5 days later. By then I decided I didn't want it anymore. When he got here I told him that. He went to the basement did something to it and left. It still did not work. He told me he would have talk with a manager. He finally came back and took the tank and left. He did not restore the water heater nor the refrigerator flooring that he put a hole in back to the way it was.

Culligan of Kansas City is rife with incompetence. In April 2014 my old water softener died after 15 years of faithful service. About 35 years ago I rented a Culligan water softener in Illinois and was very satisfied with them so I decided to "upgrade" to a Culligan water softener. I didn't pay attention to how the guy installed it because I figured that Culligan would do a good job. Not so much! The guy was plumbing the softener into a 3/4 inch line but he reduced it down to a 1/2 inch line with some shark bite fittings and pex connections. There was a 1/2 inch elbow on each of the lines, then more fittings to take it back up to 1 inch to attach to the water softener head. So, what this does is to reduce the flow of water in my entire house (except for the one outside faucet that is not softened water). I don't know if he just didn't have 3/4 inch elbows on his truck or what.

I love my new water softener and reverse osmosis filtration system. The water tastes great, I don't have to deal with the hard water problem anymore. Rob was my salesman. He was absolutely wonderful. He answered all of my questions accurately and was an absolute joy to work with. He was running 10 minutes behind schedule and he gave me a courtesy call to let me know. Love the product and customer service was GREAT!!!

I have a top-of-the-line according to Culligan system with premium care and I've experienced many issues including frogs and no salt. Not happy with Culligan. Also attempts to call all lines are busy hours on end. Again not happy with Culligan!!!

Contacted Culligan Water of Rochester, MN to have a water softener installed and a reverse osmosis system installed. The installer was rude, swearing, and tracked in mud throughout my home (kitchen floor and on basement carpet - staining it). I told him that if we could reschedule because he was having a very difficult time installing the reverse osmosis system. He decided to finish and after he left our sink pipes burst and leaked water into our basement causing water damage to our basement ceiling and carpet.

I have had Culligan visit 3 times for a water softener that leaks. Each time I booked the 1st/earliest appt of the day & each time they were 1/2 to 1 full hour late! I had to call them each time to ensure they were coming (no one called me to say they'd be late). Poor Service!

Very happy with both systems. The sales person explained all the details regarding installation and how both systems actually worked. The installation was done in a professional way. Both systems work very well. I am very happy with the work. My drinking water is 100% improved. I do not need to buy bottled water now. Thank You Merrillville, In. Culligan.

We were told our showers would no longer be slimy and hard water would not build up in machines. Not true! Don't waste your $3000!!! Our laundry has white stains all over it from minerals built up in our new machine. When showering you feel as though you can never get the soap off. The reverse osmosis did help the drinking water. However, we had no improvement in the ice or water from the refrigerator. Again, don't waste your money!

I was told my system was under warranty when I called and they would send a technician out right away. My system was not fixed and I got a $160 bill. The customer service was rude and called me a liar. She said no one that works there would tell me my system is under warranty. She offered no compromise and was not willing to do anything to solve the problem. Worst customer service.

I had thought that a small filter unit would be nice. I ordered the filter and following instructions per the paperwork included got the filter and tubing installed. Our first try at new filtered water was not going to happen. Nothing appeared from the end of the faucet. A check of all the fittings and main supply did not produce the problem. After additional hours trying to figure out WHY this simple filter does not work we set forth and took the damn thing apart. WOW! Once it was apart it worked with air blowing through it minus the filter. So we are chalking this filter up to so much plastic garbage. Will never trust CULLIGAN or any of its products again. Remember a good review goes to a few - Bad reviews goes out to all that will listen.

Recently, I was adding Culligan salt to our water softener. To my surprise, there were animal feces in the water softener bag. I removed all the salt and cleaned the tank as well as I possible. I took photos and returned the bag with the feces in it to the local Culligan dealer in Albert Lea, MN. In addition, I sent a note to Culligan. I also followed up a week later to find out if there was an answer to how this is possible. Culligan responded to the local dealer but not myself stating that it was not possible. I didn't get pictures of the big turds, but you can see in the pic that it is totally gross. The local dealer did take pics and sent them to Culligan.

I have had the RO and softener system for about two years. For a while, the service was great. About 6 months ago, I began to taste a bad taste in the water. The softener was totally out of salt. I called Culligan (they used to call me). After numerous calls, left messages, I never heard from them. The service man showed up three weeks after I bought salt for the device. Now it is time for the RO filter service. They again are nowhere to be found and again no answer of the telephone. Wish I had it to do all over again there is no way in Hell I would get Culligan Water Treatment.

This is a very good community with good people and good businesses. Everyone can make a mistake but this business by far takes the cake. I humbly suggest people in our community to avoid this business. There are many good water treatment places out there and this one is bad. First of all, a salesman named Harry told us stuff that was NOT true. Then this man asked us to pray for his grandkids and a huge custody fight. Obviously if it were not true how would we know about it? He then said he can remove the price for salt if we did that. And he didn't do that. Then we got a new house and instead of putting in the small faucet as they were too lazy to do, it's what we always had and always used and wanted, and instead we got this little black thing that when we push it, some infrared thing makes water come out. Ok, this little black thing rarely worked. Hardly ever.

I think Culligan's web page stinks. I've been trying to find my exchange date for 20 minutes. Still HAVE NOT found it.

We purchased our home in November 2015, and we noticed the water softener system didn't seem to be working properly, but there were several other items we needed to attend to. Then in July 2016, the system began to make terrible noises so I called the company in Coeur d'Alene, Idaho to schedule an appointment. I told them my time frame, and they said the technician would get back to me, but I didn't hear back from anyone. I called the day before the time I stated I could be available to find out if anyone was going to show up. The person who answered said "There's a note on the desk telling us what your available time is." I asked, "Are you going to be here?" The answer was "Well I don't know, the technician isn't available right now." The tone was condescending and short.

I purchased water softener and reverse osmosis system from Culligan because the salesperson presented Culligan very well. One thing he mentioned more than a dozen times during his presentation was the fact that we were going to get crystal clear ice cubes. It is going to be 2 years and I am still waiting for my "crystal clear" ice cubes. They are all foggy and even the water from the kitchen drinking water faucet looks horrible. After been nasty phone calls to Culligan they check the system twice and they said that the freezer is freezing the water too fast. Even though I lowered the setting to the lowest, I am still getting the same crappy water. Culligan said they will come for a $120.00 service call fee. No way!!!

I use Culligan water service in Largo, Florida and in Bozeman, Montana. The service in Bozeman is delightful and I would recommend them heartily. The Largo franchise is just the opposite. I ordered water, paid the bill and left Florida for several months. However, Culligan delivered more water and charged my credit card for the delivery. I have written and called them to suspend the service but they still are billing my credit card at the rate of $36 per month. I was in Florida on the date in July when we were billed for service, however, no water was delivered. However, due to their previous continued and unauthorized deliveries, we are awash in water. I shall contact them tomorrow and attempt to have them come and remove the full, unused bottles and cease their unwarranted billing. There are other water service companies in the area which I will certainly use in the future. I want nothing further to do with the Culligan store in Largo, Florida.

I bought the Culligan gold system. The sales guy said I had to have and would be the greatest thing since water was invented and will make my water cleaner than God himself could clean it. Well in my opinion the 20 year old system I had worked better than this new state of the art system, I went to add salt to it the other day and it was still full. That's when I noticed it wasn't working at all, this system is so bad that I did t even notice it wasn't even functioning at all. The water has the same smell and color as it did when the system was running. I've complained about it since I bought the system 2 years ago and all they wanted to do was sell me a more expensive water filter system.

I start to use Culligan water 5 gallon bottle couple month ago. Today I received my delivery of 4 bottle. As soon as I put the bottle in the cooler you can see how dirty the bottle itself then we normally empty the first couple cups and when the water start pouring it was pink at the beginning then it was clear with a lot of white disgusting particles in it. I called the office and spoke to one of their employees. She wasn't nice at all and start questioning if we clean our cooler. I told her we clean our cooler between each bottle and I know better that that. I asked them to come and take their bottle and refund my account but they said they will come and pick it up next week. Anyway we tried to check the second bottle but it has the same particle in it. This place is disgusting and it is so sad that this company profit from people and not provide the services paid for. It makes you wonder where is this water coming from. STAY away from this company.

I bought the higher end home softener and reverse osmosis machine. We had trouble with the softener working properly, but the local Culligan company was very responsive and came out to check, fix, and eventually replace the softener. We have had a great experience with the company responding to our service requests. The reverse osmosis machine is awesome for drinking water!

Mr. Luis Briceno from Culligan who is a very nice person brought us salt and promised that this would never happen again. I am satisfied with this experience and I feel that Mr. Briceno would make sure we get our salt on time.

We recently bought a home which is outfitted with ALL the equipment necessary to have Culligan water. I called Culligan and they came out for me FREE inspection and wanted to charge me $45 dollars! They then said call again to start up the new service. I waited a week and asked again if someone could come out "to start" my Culligan Service, they said there was now a $145 dollar service fee. I've called 2 more times over the last couple of months and was disconnected one time and the other time was put on hold for 16 minutes after which I hung up. I've called four time total with NO help, cooperation or interest on the part of Culligan. Anyone else had this problem?

I bought a twin-tank HE system in October 2014 and technicians have been out to try to resolve it MANY times. The system might start working for a couple of weeks and then fail again. After I have spent a ridiculous amount of time working with the local dealer I tried calling corporate and requested Consumer Affairs get a full copy of my service history and call me back. Instead, I simply received an email from the local dealer asking AGAIN to take a water sample. Apparently, the name Culligan means nothing when it comes to supporting customers. You are completely on your own with your local dealer.

We purchased a very expensive softener system from Sharp Water in Salisbury, MD about a month ago. Since the first day the system was installed, it has not worked correctly. They have been out three times to try and fix the units but the same things continue to happen. We have now ruined many clothes and other white items as the rust that the new system was supposed to take care of does not. When you call the company you are treated as if you created the problem, not them. We are small business owners and know what customer service is all about. They do not.

Culligan took money out of my account on a couple of different occasions but failed to provide me service. When trying to address the issue with customer service I got nothing but excuses. The person I spoke to was very nonchalant and didn't seem to care about me remaining a customer. I don't recommend this company!

We purchased a fairly expensive unit a few years ago that breaks down occasionally. You never know it's broken. They just continue to deliver and charge for salt bags. Sometimes the water out brown or heavily salted. The tech, for whom we wait 10 days for appointments and lose a day of work, are rarely articulate, don't seem to know much. A $400 repair on pipes was required two years ago. About six months ago the system stopped working. $200 repair, still didn't work, but we paid monthly fees for brown or heavily salted water. They just came back yesterday, leaving a mess of watery salt slush that I never saw in the tank before. We're ready to disconnect and cancel their business. Either inept, don't care, or are a scam operation.

I have been renting my water softener and carbon filter from Culligan for over two years and it works perfect. I do not understand all the negative reviews about Culligan other than there are various service centers providing different level of service. Culligan's equipment is top notch and my service center in California is outstanding. I highly recommend Culligan and I tell my neighbors every chance I get.

I read a few reviews of Culligan and want people to know my experience with Culligan in Lancaster Pa has and is an awesome one. Why? They came out, gave me a quote, set up installation, and it was exactly as they said it would be. Perfect. After a few years, the experience is the same. I have a service where they fill my brine tank for me once a year (or as needed). Great experience and I am extremely happy with Culligan. The system works perfectly. It softens the water just as expected. By the way, I have had a Culligan system before and this is the reason I came back to them. Also, in business I had a very large system installed by Culligan of Reading PA and they also did a perfect job. All the systems always work perfectly. I never had a repair on any of the systems over the past 30 years.

I called about receiving another $20 bill for sale. I have two bags of salt two weeks after I had the system installed. I was told every six months they would come out and install more salt if needed. I called and was told I would get a return call. I never did get this call. The Culligan system is from Ocala. I wanted out. I don't notice a difference and I don't think it is what it was promised.

The product is a very good product. The problem is that the customer service, at the office level anyway. We used the rental system because we were told that they would update the system regularly if there were new upgrades. This NEVER happened. We were told they would come out once a year and replace all filters and do a basic check on the system. This NEVER happened. We began having leaking issues and loud beeping issues. Their response was to make an appointment 9-10 days later. This is not acceptable. We had no refrigerator water and no ice. We were able to get that annoying beeping to stop by turning the system off. This is not what we consider customer service. We were able to find a replacement company, however, if anyone damaged the equipment in any way, we would be responsible for the equipment. We paid about 44 per month for the rental of this product.

My issues were addressed and resolved personally by the president of the Culligan, Canada. Thank you.

Call Culligan to have my water tested and system looked at as we recently purchased our home with system already installed. He was here a total of 20 minutes with most of that time trying to figure out where my water lines ran to. Showed me I had Iron in my water and then went on to tell me my system was not working at all. He turned off the water bypass to the softener and said I should make an appointment to have a new one quoted. Which I set up. Then call another company for a second opinion. Right after shutting off the water to the bypass I notice a stronger smell and my water became very hard, telling me my system was indeed working.

I always had a small water softener that I bought from Home Depot for around $450. It worked for 8 to 9 years and I replaced it. This time I decided to get a better unit and bought a Culligan. It broke down after 2 years costing me over $200 to fix it. Again after 2 years of last repair it broke down and I am waiting for Culligan repair man to come in, charge me $150.85 to show up, plus parts. In 4 years I paid the same $$$ that I could have bought the Home Depot unit and it would last good 8 years not counting the original purchase price of the Culligan water softener. I strongly recommend AGAINST Culligan based on my personal experience.

We signed a contract with this company and regret the contract from day one. Poor service, unable to get out of contract unless you pay the complete rental for x amount of years depending on your contract and they will not return phone calls in a timely manner. Very unhappy!

We purchased a brand new Culligan Water Softener a year ago while in the midst of a total renovation in which we replaced all the mechanicals in our condo. The area we live in is serviced by a Township water system with horrible water. When Culligan came out to look at the old unit we had hoped to install a pre-filter unit to remove the iron etc. and were advised that our unit was beyond updating. We agreed due to the fact that it was 20 years old and purchased a new combination unit that was supposed to use less salt, had a pre-filter and would solve our water conditions. After completing our renovation which included every fixture in all the bathrooms, kitchen and laundry room we now have orange (iron) seeping through which is very disappointing to say the least. To have spent $3500.00 and still have a problem that could potentially damage our investment we would suggest NOT buying a unit from Culligan!

I closed on my home in September of 2015 and I am a single parent which Stacey was well aware of and I informed her that I am not interested in purchasing the water softener until I get settled etc... She persuaded me in believing that it would save on my water bill etc and 12 months same as cash if I pay it off in yr. LIE LIES LIES. The machine is a faulty horrible malfunctioning piece of equipment. She never returned my calls but was Johnny on the spot until I signed my life away. Read the fine print. Stacey is very manipulative and does not honor her word. She told me she would have her manager call me he/she never did. It has been a real nightmare and she has no integrity. They charge you $280 if you want them to remove their faulty equipment. This company is horrible and harp on innocent people.

I called Culligan to ask about an error message showing on my water softener. I was told there were no technicians available to talk to and it would be two days before they could call me back. I decided to Google it and see if I could figure out what it was. Since it might be motor, I called back to schedule a service call. They could not get me on the schedule for 12 days because they are busy installing new units. They offered me an after hours appt. for $150! Looks like their only concern is selling them and not servicing them.

I recently moved in to a home with a Culligan system. I have tried repeatedly to have a technician service my equipment on a Saturday or weekend. And believe it or not, they don't work weekends. I will need to take a day off of work to pay them to service their own equipment. In a 24/7 world this is unconscionable. You can schedule open heart surgery on a Saturday, have a hip replaced on a Sunday or fly across the global over a weekend yet a water technician will not work on a Saturday. Shame on you guys!

4 weeks ago my reverse osmosis drinking system stopped working. There was no water pressure coming out of the spout. I called for a service appointment and scheduled one 2 weeks later. This was their first appointment available. The technician showed up and said there was a problem that needed an air pump to fix. He didn't have an air pump in his truck and I would need to reschedule a second appointment. I rescheduled for a week later.

Beyond disappointed in this company. We have been paying for a water filtration system for over 3 years - moved and wanted to take the system with us. We were told installation would be around $150. I made an appointment for the install and my husband took a day off of work to be present for the installation. The day of - they didn't have us on the calendar so my husband missed work for nothing. Then they rescheduled and he had to take another half day to meet them. It took them 8 hours to do the install.

I had Culligan install a water treatment system about a year and a half ago. What they will not tell you is their harsh chlorine system they install will destroy your well. I just replaced the well pump and wiring on a pump that was 8 years old. Nearly $6K to replace. Luckily I used Michael and Sons to replace the pump who did an excellent job. I approached Culligan at a corporate level and was completely blown off. All they would do, was give me the local Culligan number who sold me this garbage to begin with. I have contacted the local Culligan idiots on 3 separate occasions. The only person who I can talk to is the clerk who answers the phone and all I get from her, is "someone will call you back." Please do not make the same mistake I have in spending $2K for a system that will destroy your well. In the end Culligan could care less.

I bought a Culligan gold water softener system in 2001 (app 2000 - including the osmosis system ). At first it was hard to get service out when it broke down, but efficiency improved; and prices for service skyrocketed. In November 2015 I am looking at the error code on the digital readout - I know this code by heart. I am going to have replace the seal pack assembly for the 3rd time in less than 3 years. I have had service out 3 or 4 times, for this, and each time it cost me $300 - to put in a part that cannot possibly cost more than a couple of dollars in materials. The excuse is always "you have hard water" - well, Culligan, hard water is your business, and since your equipment cannot stand up to it, I will be replacing it with a different, cheaper, and more user friendly system - which I could have bought with just the money I spent on repairs over the last 3 years.

I had purchased ordinary downtown delivery of water for my office. Culligan seems unable to provide any kind of reasonable delivery service.

We had a water softener system installed just over two years ago, and now I am told the warranty is good for only two years. Coincidence? Now I can pay for a service call to the tune of $160 plus, plus, plus. The sales rep did a Pontius Pilate on us, saying he is way too busy to help. Wouldn't recommend their service or ethics.

August 2015 we bought a whole house water filter and an under the sink reverse osmosis from the Culligan man of Houston. We told him the HOA exterior requirements and our interior installation requirements for our zero lot line patio home. He said all of those requirements would be met. He said we could get a complete refund within 30 days if we were not satisfied. We put down a $500 deposit on our credit card. The installation violated the HOA guidelines and our requirements. The reverse osmosis failed within 2 hours of the installer leaving. I called and communicated this to a phone operator and he assured me someone would contact me. I contacted the salesman regarding the RO and installation problems. He assured me an installation supervisor would contact me. A HOA committee member stopped by our house, took pictures of the exterior and told us we were in violation to HOA guidelines.

We purchased a $1700 water softener in 2009 that replaced a 22-year old one from the previous owners. We have a well and planned on staying at this house so we wanted to make sure we had the one of the best systems we could get in the area. We got a Culligan. The salesman was kind and helpful. The installation went well. But we immediately had issues with the unit not softening our water. The salesman came back many times on his own (as a courtesy) and made adjustments. We never did really get a full resolution, though. We called to have service come out and look at it, but now we were past 90 days so there would be a fee.

Received water from Culligan for years and was satisfied with the product and the service. That is why I am extremely disappointed to strongly not recommend this company anymore. One week my water didn't come as scheduled. I called in and was told too many people were on my route, they needed to make a change and would have my water out to me soon. I didn't receive water for 2 more weeks. For someone who only drinks this water and now is left with the tap, that's painful. Called again and was told I would have water by the end of the week. Didn't happen and the calls and empty promises continued about 6 more times. After 2 months without water, I began calling and asking to speak to the manager. Left two messages, he never called me back. Spoke to another rep who installs systems in the homes and he said he would call me back about that option, never did.

I bought and installed Culligan Medallist Series 8 system in June 2014 and in October 2015 it failed, gives error E1 which means some motor failure. So, it worked for only 15 months! This is really poor quality. Warranty is over, I called them and service call is about 160, and 40 more per each half an hour after first half hour. Alternatively, for future repairs (not this one), I can buy a service plan for 25 per month and then I won't have to pay for repairs. This is 300 per year. I believe it is a total ripoff. I paid 2700 for this system and it worked just little over one year, and now I will have to pay I don't know how much. I would expect that sort of system to work without failures for at least 10-12 years, like water heaters do. Really really poor quality. I regret I wasted so much money.

I purchased a 5,000 dollar water softener from Culligan a year and 1/2 ago. Something went wrong with the equipment and caused me to have a huge water bill. I called Culligan and they told me service calls were not covered under warranty, and that they only cover you for a year. I set an appointment and it was just about a month before they could come out! Ridiculous!!! When the time came for my appointment, they called the day before to reschedule my appointment two days later from 8-5. That's all day!

After one year they need to replace the drinking water filters, just they send the letter (AFTER CROSSING ONE YEAR, not before) asking to setup appointment filter change. I got appointment after 20 days, on appointment day person came, and left the letter in front of my house saying we missed you. Neither prior phone call nor rang the doorbell. When looked the letter I called immediately to office, they kept 20 mins on the line saying we are talking with technician, finally came back saying the technician in your area we will come back. He never showed up.

Usually when we have issues with our softener it takes at least a week for them to come out. This time approximately 1 month ago we were having trouble, when they came out a part was replaced. The water was soft off and on. We then called them again, well another person showed up stating something was missed. It still was not better about a week later - they were called again. They again showed up again and stated it was something else that is guaranteed. He stated he would come back on Friday. We get a call on Friday from the office stating that a catastrophe had occurred and he would not be able to take care of us until Monday. The major issue is that they never show when they say, if you say you're going to show call and explain hence customer service.

We have been getting water from Culligan for the past 6 months. Every single month I have to call and have the driver come, even though the driver is scheduled to come and drop off water. He never shows up on his own. I always have to call and make sure they remembered us. We have ran out of water every single month and when we tell the driver to leave us more water, he is always super rude, like if he was giving us the water for free. We are a serious company, trying to run a business. The last thing I want to do is have to check up on the water delivery every month. It is ridiculous!!! We are so fed up with the rudeness of every single person I speak with from Culligan. They need to learn how to treat a customer and if they're going to provide a service, then they need to do it to the highest standards. CANCELLING BOTH ACCOUNTS TODAY!!!

We have been renting the water softener for approximately 5 years. Culligan has not even once called to follow up on their product/service or offered a service check. We had a credit card on file to be used for monthly payments. The card expired and instead of contacting us via telephone to ask if we have a new card, Culligan sends a nasty final notice letter that they are sending our account to collections. Without even a phone call! After 5 years of service and timely payments. The people you speak with at Culligan are horrible! Don't waste your money. Not sure how companies like this exist with such poor customer service. We are cancelling this service and getting a proper water softener.

Service unable to fix and keep reschedule twice. Charge are filling every visit and unable to fix.

Purchased brand new unit which broke down often. Even though it was under warranty, but Culligan would charge me $100's of dollars for labor. When warranty ran out, the O-Ring needed to be replaced, and they charged me $400 to replace it. Four months later the same O-Ring broker, they wanted another $400 to replace. I finally said no, and disposed the Culligan junk! Avoid Culligan. Do not fall into their trap! Lousy systems, lousy service, lousy employees, and disrespectful attitude!

We paid for whole home water softener. I was very clear that my primary issue was hard water spots on my dishes and bathroom fixtures. I was assured I would be happy with results. The water spots never got any better. I called to complain and the first year was told it would take a while for the old stuff to be washed out of the pipes. The second year they came, tested and informed me the spots were from minerals in the water that water softeners didn't affect. What was the point. I felt like I got the runaround, wasted money and never solved my issue. I was happy with the RO unit under the sink. However, the customer service has gone steadily downhill over the last 5 years. They send out printed cards then tell me the availability is different than what is printed on card. I tell them I work 7:30-5:30 weekdays, they say they only work on weekdays so can't accommodate my need to have service on weekend. AVOID CULLIGAN.

I rented a water softener from Culligan of Kingsland Ga. In a year and a half- I got only 1 salt delivery. The contract I signed stated the salt would be checked and added by Culligan as required. The only time they came was after several phone calls/complaints. Not only that they set the system to regenerate way too much too soon which burned 60 lbs. of salt they delivered in less than 2 weeks. Not only that but they improperly installed the unit. When the tank regenerates it drains out a briny water discharge which should be hooked up to a drain-- they just ran a hose on the ground which killed all my grass where the drain hose was. All this and still want to charge me for the system -even when they admitted when there's no salt in the tank- the system will not work. I finally asked them to remove their equipment which they did- but they want me to pay for no service whatsoever. Buyer Beware of this Company!

I have had Culligan since I was a toddler. I remember swimming in the clear bath water and looking up at the bubble floating on top of the water. I am now my own homeowner and have Culligan in my home again. I have been happy with how my dish come cleaner and they little girl long blonde curly hair is soft and easier to brush for daddy. They wife who I thought would have said "water water," never stop talking about the RO drinking unit for washing food and cooking. My son drink more water than ever before and so do I. I have looked at a lot of review and this best thing I can say is that My Culligan is Great in Mid MO.

I purchased a Culligan water softener in 2005. It was the Platinum model with 1-1/4 " connections. This week the error message came on and I reset it according to the manual. It then began spraying water over the well house and I unplugged it. When I tried to move the by pass valve I found it was frozen. After 3 calls to Culligan service before they called back I found out the 10 year warranty for the circuit board and valve assembly excluded internal parts and they now only make two parts for that model. Bottom line they recommended a new one for 2500 dollars. The warranty was basically worthless. I was shocked that a warranty for any assembly excludes the parts in the assembly.

I purchased a 5,000 Culligan water softener system. When I purchased the system I had no idea we were going to get hit with another fee, $500.00 for maintenance they say. After I spoke to ** a supervisor she said she would bill me next year. So now a year later well I can't understand if they are offering a 10 year warranty why do I have to pay for maintenance? So that would be 500.00 for ten years. This is crazy. Plus the fact that I have complained numerous times that my new toilets are stained with rust. She said I could cancel the maintenance fee but I would be liable for the repairs. This is crazy. Why offer ten years warranty when in all actuality we are paying for the repairs. And I bet when something happens they are going to say is not covered by the maintenance fee. I noticed that Culligan has a lot of complains similar to mine. Please help.

Culligan Water Conditioning of Indianapolis. Faulty rental Equipment and terrible customer service - does not guarantee equipment won't flood your house and damages running into thousands.

I'm inherited a Culligan unit when I bought my home. They called me and made it sound like an emergency that they come out and do a maintenance call. I asked if there were any charges and they said no it was under warranty. Long story short before they came out all I heard was "no charge" and after the work was done the serviceman tried to charge 35O as he was walking out the door. They lie! They now send threatening letters re judgments and court. Some company. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! They lie, then they bully and threaten if you don’t want to pay their outrageous deceptive bills!

I have been a customer for over 10 years. I have been told even though I don't have Culligan water service for almost 2 weeks, that I'm still responsible for paying my monthly bill. I believe that is completely unacceptable and the turnaround time for an appointment is also unacceptable. No customer loyalty.

Rip-off, the guy came to us and said ''I can't give you a quote, I have to go home and calculate it'' then called back: it would cost 80 bucks a month while I CAN own it for $900 from any other company and it's mine forever with 5 yr warranty. Here at Culligan you can only RENT (maybe buy it for double the price than in retail stores) and it's never yours, you end up paying $5k instead of $1k! Am I a charity? Other things made me mad is he promised water testing, it's a scam too! He told me our water was hard meanwhile it is NOT (we got it tested by another company) and he tried to convince me that my plants will love soft water, how?! Softener creates more salt hence plants/lawn kick the bucket as salt kills plants. Oh and they also forgot to let us know RO system will waste water as for every liter cleaned, 5 litres are wasted = water bill will be 4-5 x times more! (Mine is $100 MONTH ALREADY)

10 years ago we moved into a rental, which was newly built. I was informed by our landlord that Culligan would be coming to put in a water softener. It was our responsibility to pay for the rental. 2012 I called Culligan to tell them I was willing to do a buy out and the manager told me that it would cost me 1100.00 for a buy out. I told him he was nuts. So I continue to pay the monthly fee. In August I tried again to get a buy out. The new manager told me that because I was late on a few payments that it would cost me 895.00 for a buy out. Of course I have already spent almost 2900.00 on the rental.

I am happy to say that our problems with Culligan in Indy have finally been resolved! What it took was to speak directly to the owner/manager. I learned that he was a good person and that he was also frustrated to learn of my difficulties. He stuck with me until both our RO and our softener were working properly. In fact, he even provided a new RO at no cost to me.

Unbelievable poor customer service to new customer and new equipment. Purchased brand new high-end Culligan softener & RO system installed late October, 2014. We live in AZ part-time and since then have only a few week of use. Each time in town, we complain the service that expensive machine's panel shows "contact service" and the brand new defective softener has at times used a full bag of salt in a single 24 hour period. The actual service tech seems to be OK but everyone else could care less if their system works for us or not. We suggested they pick up their defective equipment and reimburse us but since it was a few days over the 90-day return policy, all they would say is "you signed a contract!”

I purchased my water softener after having a tech come out to look at my well water. He told me this is what he would put in for my dirty rusty well water. After it was installed the problem never went away. I called and talked to their office and they told me that wouldn't get rid of rusty well water. That was in 2007... I moved into a new house and took the softener with me because I wasn't going to leave $2600 purchase behind. The newest problem I'm having is it says I'm not using any water at all so it's not back flushing. Says I'm always at 100%... Another problem I've always hated is their bypass valve has never worked for me.

Purchased unit two years ago. Got an E1 code. Serviceman said it needed a new rebuild... not covered by warranty. Cause = hard water. No kidding. We wouldn't have purchased a new unit if we had soft water. Replaced the rings with new ones.... and better ones he said since the originals weren't very good quality. He showed me a piece about as big around as my little finger with a flake of rust in it. He said that would cause a problem and I need to buy a 'pre-filter'. What a load of crap. I will never never purchase another one. Cost today - $300.

On the 17th of December 2014, I had Culligan come out because my soft water tank was leaking. There is a lifetime guarantee on the tank. I was told to put a new regulator, which I did and they would order a new tank. They have continually stalled in getting my new tank and they state they do not know why they are not getting them since they have been ordered. I am wondering if there is any legal action I can take.

Think twice before you purchase any product or service from Culligan. Any company is only as good as it handles customers’ problems. I had a Culligan under sink water filtration system in which one of the 2 canisters ruptured during the night. I awoke to find my entire house flooded as a result. This caused a year of hardship and troubles for me. I had the filtration system inspected by an independent testing laboratory. In a 12-page report it very clearly states that this was and is a defective product. In spite of this, Culligan chooses to ignore me and my complaints. Purchase Culligan at your own peril, you have been warned.

I have a Culligan water softener. It is over 5 yrs old, but when the repairman comes to repair it he tells me it is good condition, it just needs---, and repairs or replaces what needs to be done. It works for about 6 or 7 months and then the same problem happens again. I live by myself so there is not much of a demand placed on the unit, but when it regenerates itself it runs continuously until I shut the water off. That in itself is bad, but when you consider I sometimes am on a trip for weeks, the water bills gets outrageous. I just paid one for over $110.00 for one person. When I call the repair service for the Culligan water softener, and leave a message it may be days before I receive any contact from them. It doesn't make any difference how good the product is if you can't get service when you need it.

After several visits from a Culligan salesman, we decided to purchase a rather costly water softener system. The salesman was very convincing but failed to leave out several crucial details and straight up lied about others. One example was that we asked if there was a cancelation policy and he replied "no, it's like anything else, once you use it, it's yours forever." The next week, after the installation of the water softener unit, he brought us back-dated paperwork, one of which was an acknowledgement that we have a 3-day cancelation period, but that it had already expired (remember that the paperwork was back-dated).

I had my water system installed about 7 months ago and since then I have continued to make payments online since the guy mark lost my finance paperwork and I was approved. They made 3 inquiries on my credit score. Now it's in the gutter and now they say my only options are to have it removed or go on rental option. Or to pay in full. Now I do remember when I first financed the equipment he said I could take from 6 months to 2 yrs to pay. Now that they lost my paperwork they have been calling me harassing me like I haven't made 1 payment. I have made payments in good faith online to through website. Now he telling me it will go to collections and he will document that so it will have lawyers involved. Unbelievable. If it goes through collections they will not do maintenance or do salt delivery. Only If I rent. I don't want to rent for life for something that I said I would pay in full after my taxed but I'm making payment of $100 to keep up with account. They are rude and irresponsible for losing my paperwork and they don't care. Totally disappointed with their service.

The company eventually sent out another installer who moved the water softener away from the electrical socket. He was in and out in under an hour, I have to say though, I do not like the plastic piping he used. I preference copper.

I purchased a Culligan system in 2008. I have now had it repaired 5 times and it just broke again with an error code of E1. This is essentially the same problem for every visit. The last service was just in September. This will make call number 6... I've now wasted >$650.00 on repairs. I would not recommend Culligan at this point. A few of my neighbors have Kinetico units connected to the same water supply (Community Well) and have not had any service calls.

I purchased a Culligan Arsenic Filtration System for $2400 4 yrs ago - no warranty offered. Told this system should last a long time. This year the system showed error messages. The Culligan sub-contractor in Prescott, AZ closed with no notice and told by the Phoenix Culligan facility that there was no one in the area to help fix the errors. No one has been able to help me... plumbers, etc. I should have gone with another system with warranty and repair assistance.

I asked the installers to remove the new salt I had put in the old salt tank and put it in the new salt tank. The system was very old, and had been turned off with stagnant dirty salt water in it. I did not know the old system was broken, so I had added new salt. The installers not only transferred the new salt into the new system, but also the dirty filthy salt and water from the old system. Just dumped it in there, and tried to hide it with new salt. There was a drain RIGHT BEHIND them. Why not dump the filthy water down the drain, instead of contaminating my new system from the get go? I guess I should have hovered over them, knowing they'd not give a crap once the system was sold.

In June 2013, I purchased a Culligan water system for a second home in Mill Springs, NC. We visit our second home occasionally, and while packing up to leave in August 2014, we discovered water was spraying everywhere from the "head" of the water filter. Culligan could not tell us why it happened, or how we could prevent it from happening again, but we were told that neither the one-year warranty nor the extended warranty covers this. Unfortunately, the unit is installed inside our home and it happened so fast that the water soaked a large section of our wood floors. We tried to dry it but now the floors have buckled. I regret buying the Culligan water filter system and will replace it with another brand or some other solution.

When Culligan came to check and put salt in the guest house last week, a salesman was riding with the service man. He said the system had been giving them problems and we should consider replacing it (dumb me for believing a salesman). We were told they would duplicate the system we had at the front house for the guest house. (We paid $2899. for water softener, aerator and pump. We have the Gold system put in two years ago.) He called the office for the price and they said we paid $3199. I did not look up the statement until the next day. But, I thought the increase in price was acceptable due to cost of living and product etc.

We purchased a 2005 home in 2013. The home had a Culligan Gold Series Automatic Water Conditioner. 1st major leak was August 2, 2013, which was the o-ring. 2nd leak on 2-14 & replaced bypass equipment. Continued to leak and determined it must be a fleck of sand. 3rd leak was 4-14. Repairman came out multiple times & finally diagnosed a problem at the base of the tank and redid the base. Previous owner replaced the tank unit March 29, 2011.

I called for service due to a continuing pumping action that would not stop. First day, the serviceman charged me for a new part. I was never given any proof that there was a new part put in. In a matter of hours, I had to call for service again for the same problem. The new part did not fix the problem. After waiting for an hour for the problem to be fixed, I went outside to look for myself. In a matter of minutes, I could easily figure out what the problem was and I fixed it. The tubing had slipped to the bottom of the tank where it was picking up particles and blocking the filter. The next thing I knew, I received a bill to close to $500.00 for parts and services. I called to complain but said I couldn't afford to pay the bill all at once but could send them $25.00 a month until it was paid. This is exactly what I have been sending them each month. Then I received notice they had turned my account over to a collection agency. As far as I can see, I was charged for a part that may or may not have been replace, and for service that was never done right. To me this is a possible Fraud on their part.

Several years ago, we had contacted Culligan for quote on water system for our home. We met with a nice salesman that assured us that our high salt demand "would be no problem at all". Later, we started having delivery issues, wrong dates, broken promises etc. Repeated calls to the office led to no resolution. I was forced to buy my own salt to keep my softener in operation. When presented with bill for 2 months service (44.00), we informed them about the need for us to buy our own salt for our machine even though we were on a program. We informed them that we needed to be reimbursed for the salt we were forced to purchase. They agreed if we could provide them with receipt. Unfortunately, a receipt was not available. Then they sent us to collections! When I disputed the bill, they added 80 more dollars to the bill and resent it to collections. They refuse to talk to me, refuse to make things right. BTW, their machines are junk, cheap, overpriced plastic. We are now at an impasse and even their corporate office will not help us. AVOID THEM LIKE THE PLAGUE!

My husband and I bought a Culligan Sulfur Clear System and Water Softener 5 years ago with a standard 5-year warranty. Last year a piston went out on the Sulfur Clear System which caused continuous water flow. This in turn caused our sub pump to go bad. We called to get it repaired,. This part isn't covered under the 5-year warranty. How convenient. We paid for the replacement. It is now a year later and we are again having the same problem, so here goes another couple of hundred of dollars. We went with Culligan because we thought they had good products and were a reputable company. We were wrong. I wish we had the money to replace this system but we simply do not so now we are left with a shoddy product that is going to bleed us dry of money we don't have. I would not recommend anyone installing a Culligan water system as it seems they aren't made to last beyond their standard warranty.

I have a Culligan Water Softener that was sold me with promises of superior customer service and product quality. However, I have had problems with it. This is not a cheap product. They charge me every time to come over and only have lame excuses. Then I heard from different people that Culligan is actually junk. Wish I'd known that before spending all that money. I talked to Scott the service manager and all he had was a bunch of stupid excuses. My best advice is to stay away from this manufacturer or watch your money go down the drain.

This product ($2600) did not work. Our water quality did not improve and we are constantly needing work done to keep it running or not running our well water out. I would not ever recommend Culligan products to anyone ever again!

Culligan's faulty water treatment unit poisoned our drinking water - our family got sick and Culligan can't find this faulty unit. It could be in your house, poisoning your family.

In 2008 I had the misfortune of purchasing a reverse osmosis water system from Culligan. I say misfortune because I chose to finance the system through the company and the ensuing and still ongoing hassles associated with dealing with this company has turned me off ever dealing with a water company again. First of all, the system was supposed to cost $1200.00 and thus far the payments and interest have come to more than double that amount, all of that money for a system that had to be discarded some 5 years ago.

We have well water & iron bacteria. Can't shock well as holding tank is buried. Needed chlorine pellet injection system. Was told by CULLIGAN they've installed these systems. 1st installed it backwards, returned & did something that did reduce the ridiculous maze of pipes! No instruction or manual provided. As soon as they were paid, they now know NOTHING about this system! I had a chlorination system in a house 10+ yrs ago, installed by Agway & sure wish I had known they still did water treatment! $650 later & thankfully finding Agway still does water treatment, now must spend more to get this corrected. For sure,they wont refund anything! The owner didn't want to refund for clogged filter that was their fault for installing backwards. CULLIGAN may be okay (debatable) with water softeners, anything else, please look elsewhere!

10-Year-old Culligan system digital board went blank (just a digital picture of a phone). Internet says, "Call Culligan", No problem. I call them and they come out and all that is needed is to "reset" the circuit board. Less than 5 minute fix , $80 service charge (which I have no problem with, they had to drive 30 miles /gas/time/etc.). After approximately 2 weeks, we notice our water getting hard. I make the usual trip down to the utility room in our finished basement and to my surprise I step onto soaking wet carpet.

I purchased a softwater system from Culligan in 2006 and the salesman told me if I purchased the privilege program package - for $4000 - then everything would be taken care of for the life of the system - maintenance, salt, etc. At the end of the year I received a bill for $250 which I balked at. At that time they said that the charge was to cover maintenance on the osmosis part of the system. So I ended up paying the annual charge then and for all subsequent years. This year I am renting my house out and have a PO Box where my mail is routed to me. I got my bill late and paid it promptly.

I did buy this Culligan Water Softener with smart sensor last month and is not working and I try to return, and they don't want to return it. I DO NOT recommend you to buy water softener from Culligan. It is a piece of JUNK. I paid $3000. I would like to take this case to court.

We had Culligan install a water cooler in our office and due to non-compliance of contract, our business purchase had to be rescinded. Our cooler had been installed only several weeks when I called asking what could be done to help us out as we had to vacate the space. I offered to pay for the installation and the response from the owner, Brian **, was "I don't even make any money until the second year." Every other vendor did whatever they could to mitigate our losses. I know legally I am required to fulfill a contract, but their customer service and retention policy is the worst I have ever encountered.

I called my local Culligan office in Columbus Indiana one week ago, Monday, April 1st. I told them I needed a water delivery. The operator told me that I would have to wait until the 8th which is my normal delivery date. Due to illness, I was advised to drink more water and it should be filtered. I called today when my normal delivery would take place and was told my delivery man was sick today. I can't believe one delivery person could not fall to a substitute for his deliveries. What a way to run a company. Is there no protocol to the operator or supervision when a customer has a complaint? I told her they are not the only water delivery company and I wanted to speak to her manager. He was not available and she would have him call me. So far no call. What a way to run a company. Culligan did not make me smile today!

Our house had very hard water, so we called Culligan to get an estimate for installing a water softener in our house. The initial install went well, or so we thought. The gentleman who installed the unit was wonderful. However, several months after installation, my husband noticed that our unit was going through salt before the three-month delivery cycle. It was then that we discovered they did not bypass the unit. We had been unknowingly watering our lawn all summer with soft water! A bypass was supposed to have been performed upon the initial install, which is standard procedure and part of their initial bid.

I bought a UV light. I wanted it shipped, the reason being that I live 285 miles round trip from my home. They said they did not want to ship. I then asked a neighbor, whose daughter lives in Chico, to bring it to me. So she picked up the UV light and brought it to my home. When I held it, the light fell out of the end and broke. No tape on either end of the cardboard. So I called and talked to John, who was indeed very helpful and understanding of my problem. He said he would have it shipped out the next day and would make sure it was packed properly, only charging me the shipping. I therefore agreed to the new charge. Now the next day, I received a call from John and he stated that a fee of $45.00 would be charged to my account according to the manager. He stated that they had to charge me cost of another plus shipping. My question to you is why do I need to pay if it was due to improper packaging of the first unit? I am very unhappy. Please advise on what I should do. Thank you very much.

Driver changed exchange tanks on 4/30. He did not tell homeowner the system was leaking (O-ring missing) but turned off the well pump switch instead. Homeowner realized they had no water. I found the switch turned off and when they turned it on, water sprayed all over basement. I called at 4:30 pm for repair and got the message that I was calling after business hours which were stated as open until 5 pm. I then called the emergency number and was told no one could get out to fix it until the next day. When they came, they only installed one tank, not the two tanks required. The system did not function properly so we called again on 4/11/12.

We signed up for a water conditioning system and installed drinking filtration system in November of 2009. We are renters and there was a previous system still in the garage. We received a $9.99 for the first three months promotion. Culligan began billing us immediately. A Culligan installation technician came to the house and supposedly set the system up and installed the water filter. The system did not work, so we called them back and let them know that the system was not working.

I have been calling for over a week to get my service disconnected since the purchase of a new home. Every time I call I am told I need to contact my sales person. I have left several messages for him with a return call. I have asked to speak with another manager and said that line is busy (is this a way for you to get extra billing) and I will get a call back. There’s still no call back. When I signed the contract, your installer took all my personal equipment with him. I asked why he said it was no good. I informed him this was a rental and would only be in about one year. He said that when I stop service, they will leave this equipment here - or so I thought. Now that the landlord is living back in the house and I no longer have access, I am still being charged for the system.

In the past year, we have had so many problems getting deliveries based on our service agreement to the point that the district manager had to get involved. Hopeful but doubtful that that information is shown on my account. My account number is **. We were suppose to have a delivery yesterday, 3/6/12, but they were no show. Then today, 3/7/12, I started calling the Florida office in Ocala at 8 pm EST and received the answering service until 8:45 am, who advised me they open at 8 am EST. So I tried again at 9:01 am, and let it ring 10 times. No answer on main line or toll free line. So I called your main office which put me through to the Consumer Affairs office and left me on hold. So I hung up and tried back to the Florida office which then actually answered the phone. I asked to speak to someone that could confirm my delivery dates and she connected me to someone's voicemail. Please advise what I need to do just to get some customer service.

I was charged for a service that never worked. I was told 3 months ago, that there is a recall for our unit, but they are still charging us for months that we did not use. The total of was $459.00, which we were not able to use.

My husband and I bought our Culligan system about four years ago. We signed the agreement at the time of purchase for the service and delivery of salt. This is $24.95 extra a month. Several times over the years, I've had to call because we have ran out of salt. That's really minor compared to the current issue. I will admit our well was very bad. The system has not worked properly since we purchased it but I knocked it up to the old well. We just had a new well drilled a month ago. The "sulfur clean" part of the system has not been working in since we called for service and after three calls, I finally talked to someone about coming out.

My name is William ** a client of yours since I installed my first Culligan softener in 1969 (at Chatsworth Dr. Toronto). I acquired a second unit in 1973 (Dawlish Ave. Toronto) The third unit I had installed in 1976 at my present residence (address shown above). When the third unit had finally come to the end of its useful life of 33 years I bought my fourth Culligan softener which has been in service since March 6, 2009

I rented a water softener system from Culligan in April. Two months later the water smelled like eggs. I was advised to purchase a water heater $570. In September I purchased unit 3800. In November, I found out system never was serviced during rental term and carbon is gone. It had to be re-bedded. They re-bedded and broke the system same day. It had smelly water running in my yard for 5 days. They installed temp unit. Mine came in a month after it was promised.

After reading this site and complaints, we don’t feel left out dealing with Culligan. They seem to have a good reputation in misleading customers. Ever since Culligan serviced our iron filter, we have an odor issue with the water. At first they identified it as a neutralizer, and the technician was about to dump in the neutralizer media into it and checked the level of media before doing it. He found the media is full; yes of course, since it’s not even a neutralizer and it’s an iron/sulfur treatment system. Later, they rebed this system with iron filter material which doesn't work or treat sulfur. For which they charged us $294. Also during that service, the tech did not know what a venturi is and how it works. So I adjusted the cap tight, which stopped the oxidation/precipitation process to work properly.

I bought a Culligan water softener and had it installed. It failed and flooded my basement. Culligan came out after the 3rd call 2 weeks late. They charged me to make repairs and would not honor the warranty. The product was defective and installed improperly. I have $6,000 in damage not covered by my homeowner policy with Preferred Mutual.

I received a delivery on 8-18 and they left me red water instead of blue. My wife called the office and was told all they had was red and that is why they left the wrong thing.

Dear Culligan,

I had a bottleless water purifier dispenser installed in my kitchen on Dec. 9, 2010. All my family got sick soon after. I called the company because I noticed that the water was cloudy and there were some particles looking like dead skin and greenish slime in the water. The technician came on the 15th and found out that the technician that had installed the water system had used an old rubber waterline instead of the new plastic line that he was supposed to use. That old line was installed after the water went through the filters, attached to the back of the refrigerator and to the new plastic line going to the water dispenser.

I'm having terrible service with the Irving, TX office. I take off from work in the morning expecting to be the first customer they see. This is what I requested for and I was told I would be the first customer on 9/7. Around 8:30, I called the office and was told my tech had an emergency and I would only be seen at 11AM. Why didn't I receive a call stating the tech would be late?