Culligan Reviews

I have well water that is bad, their system fixes it all. Been using for 25 years. They come quickly in emergencies. They deliver supplies. They are very friendly. Would recommend them to everyone that want safe water. I have softner, sediment filter, chlorine tablet charcoal filter. And UV light. Before Culligan water was dirty, muddy looking. Smelled and turned my bathroom fixtures orange. Now it's sparkling..change filters every 3 month if large family every 2 months. When it rains like it does in May then I have to change the sediment one. My area is bad. It's a must to have the system. Worth every penny. Thankful to have them.

First of all, the customer service was great from representative to delivery. The water dispensing equipment fits our everyday needs and while we're a little short on the water request side (our fault), we are definitely still saving money. If I were to pick a small con, the delivery schedule was a little past our expectations (we had no drinking water). They were still able to come a day earlier than expected. Still a great job from the Culligan staff!

Been fighting for water delivery with these ungrateful poor relation company, for days now. They lock you in on a contract for 1 year to rent their dispenser which is fine, but when they don’t come to deliver the water which is part of the deal. They put you off, ignore you needs and just run you around. DON'T! Go with this bad bad service company located in North Fond du Lac. Wish I would of just bought my water from local stores. At least I know I would of always had it. They should be ashamed to treat people as they do!

I don't know where to begin, I have lot to say but I will try to keep it short. About an year a ago I inquired water softener system and came to in contact with Culligan. I sat down with culligan Rep and decided to go with their leasing contract, Rep had me sign the contract on his Ipad. He didn't leave any document and I trusted the guy since he use to work with my friend selling barbecues. Next month came and they tried to charge to my account as I purchased the system instead of leasing it, I called their office in Ontraio and person on the phone told me it was mistake and she will fix it. She did fix it and now I was on leasing terms.

Professional and friendly company (Culligan of Dekalb IL) to work with. Went great in all aspects of the process. Joel was great during the sales, Josh did an exceptional job during installation and Rose did a great job directing traffic.

Got their "service" for dialysis. The guaranteed the system would work. It's been a year now and it has never worked the way they said it would. Made NUMEROUS calls to the office and get ignored. Never came out to see what was wrong but kept calling and calling and calling to remind account was due (autopay so that was wasted call). FINALLY a lady comes out and says we will switch tanks and adjust your account and you'll save money... Months went by and nothing, finally a guy came out to switch tanks. Right away he told my wife that this system would have NEVER worked for what we needed because the Culligan Install guy plumbed it all wrong. Got in new tank, BILL NEVER WAS ADJUSTED. Still has the egg smell they said would go away. No answers, but got ANOTHER withdraw from account this morning and still same price. $100 a month for a year on something that has never worked right and they don't care.

I needed my Culligan water softener medium refurbished. Culligan took my unit to the shop to do re repair. After 2 weeks I hadn't heard from them so I called to find out status. They had no idea what I was talking about and knew nothing about my repair or if they even had my unit. After a day they found it and said they would come out that day to reinstall my unit. I waited all day for them and they never showed up so before closing time I called the Sacramento office and was told they couldn't make. They didn't give me a new date and now they will not even return my calls.

The plumber was the sorriest excuse for a professional on the planet earth. Six months into owning our softener, it started to leak. I put up with the occasional leak. I called a year into ownership, and got a service call. The plumber was the sorriest excuse for a professional on the planet earth. He claimed the tank needed replacing at hundreds of dollars as the threads on the top were ruined by our house pressure. He claimed the pressure at our house spiked at 120 psi and it ruined our regulator, and the pressure had somehow stripped the plastic threads on the conditioner.

I got RO system from Culligan, where salesman overcharged me for the terrible system. He said the installation will be free but I was charged extra for it. After the installation, they don't care about the complaints. they never reply email for 2 weeks. Finally when I asked them to remove it they left my fridge waterline unconnected. Their products are 3 times expensive from their competitor. I still have their water rental softener which I will remove it after the term. No more overrated, overpriced stuff from Culligan ever.

Have owned a Culligan system I paid over $5k for just over a year ago. Hasn't worked in 3 months, still under "Warranty", they are demanding $140 just to come out and look at it. Overpriced, Doesn't Work, Horrible Service!! Stay Away.

We are leasing our filtration system through Culligan. The button that is used to turn on the system went out, the company made us wait 2 weeks before they would come out and look at it. Customer service is needless to say is terrible.

Updated review based on great customer service from management.

I attempted to make five appointments with this company. Each time they scheduled an appointment and then they canceled for all kinds of excuses. I spent $11,000 on the system and when I tried to change the filters for the very first time the system would not reset itself. I called Culligan, spent an hour on the phone and they told me it would be a huge service fee in order to find out why this new system would not reset itself. I would never recommend this company. They are outrageously expensive and very hard to deal with.

Put a system outside my home, system they put there was the wrong system for my issue. Regional sales manager said it was the wrong system himself but refuse to remove it because I won’t spend 9,000 on the one he says will work. I asked him to remove the system because it is not solving the issue. He yelled, "We Are Not Moving It!" I’m not paying for something I don’t need!

Great experience from start to finish. Salesperson was very knowledgeable and friendly. Ensure to answer all my questions and explained the entire process. Installation staff were extremely professional and courteous. They ensure to clean up after they completed the installation and asked me if I have any questions or concerns. Most companies do not follow up after they sell you something, but their salesperson sure does call you. He asked me if I was satisfied with the system and even told me to call him directly if any issues arise. Extremely satisfied with the system and the professionalism of their staff.

I have Culligan reverse osmosis system in my closet. Since water quality was bad on my dispenser and refrigerator water I called and changed all filters including post filter, membrane filter and two pre filters. Paid close to $400. in June 2021. Thereafter I check the water ppm and it was 33. That is higher than bottle water which is 24. I called and mentioned the fact. Been told that wait for few days and it will clear out. Month later I check again and it is in red zone and ppm is 43. When it comes to service neither I can get someone on phone nor I can leave a message. It stinks. I called few times and finally got bottled water from Walmart.

My husband and I rented a water Softener with the option to purchase, so we were told and came to find out that the system was a refurbished not a new system so decided to keep renting until we found an alternative. He had put salt in the water Softener about a month ago. We then realized within the last few days that the softener wasn’t working properly at all so found an alternative solution with another company as we were tired of dealing with a company that wasn’t honest with us from the beginning.

The staff are always prompt, courteous and efficient. What more can you ask for? They bring the supplies for our water treatment system in, fill the tank and remove any debris associated with the visit. Highly recommend Culligan of Ida for all water systems!

I haven't had any problems with Culligan Water Softener Service. It might not be the least expensive service but it's the one I went with. They take care of the equipment on a regular basis and I don't have to do it.

Initial Contact and Home appointment was quick which was great. Salesperson was pleasant and answered all questions. However did not mention we needed to add an electrical outlet. Installation person didn’t read work order and almost removed existing water purification unit. He was going to replace it with the softener only. My interaction with the installer prevented a 5 star review.

I use the Culligan Water softener service in Tampa Bay. Every 2 months I receive an email or voicemail reminder that service rep will be showing up the next day to service the unit. My representative's name is Al and he is consistently professional and helpful. Not only does he haul the big bags of salt to fill the softener but he adjusts the settings on the unit and tests the water. I am really happy with my service and will continue to use Culligan.

Have had Culligan system for almost 8 yrs now with no problems. Culligan keeps us up to date with any maintenance and gives us salt as needed. They win our vote for all around great company. Thank you Culligan for your customer service and support.

Culligan has been very efficient with our service since we purchased the system for our home. They come on the days scheduled. If needed for additional service, it is never a long wait for them to get an appointment scheduled.

Customer service is top notch and no more bottled water. The install went smoothly and efficient. They stand by their word and we didn't realize how bad our water was until they came to our home and tested our water. YUCK! I recommend Culligan for sure.

I recently purchased a new home that has well water and causes a strong Sulphur odor. I had the system installed about 2 months ago was promised odor would go away, it hasn't. Follow up service awful.

After I paid the yearly platinum service, I had to have the system uninstalled cause of kitchen remodel and they want to charge me again a reinstall fee. I was told this was included in the platinum service. Liars!!! Such a disappointment! Looking for another water filter in the market right now. DO NOT BUY THIS unless you want your money to go down the drain.

Giving this company a 2nd try after being contacted by the GM.

When I first got the water softener it seemed great. Had to call service because the lines let loose in the middle of the night and made a huge mess. If I didn’t have hard water and could find another solution, I wouldn’t be using this company.

I rarely post reviews, but I'm pleased to do it for Mast Family Culligan - Fort Myers. Having a running contract with them is easy. They remind me when service is due, but they are never pushy. When I call in, answer is prompt and a service call is normally scheduled within the same week. The engineer coming at home is well trained, always on time and very polite. Overall, a pleasure to do business with and I strongly recommend.

I hate this company. Years ago, when I contracted with Culligan for a whole-house pH adjuster, the salesman lied about almost everything, in order to get the sale. First, he told me that the canister could be refilled by the homeowner. This is not true. I need to get an service guy to come out and remove it, every couple years, and take it to the service center to be cleaned and refilled. This takes a couple weeks and costs — last time I got it done — several hundred dollars. Second, he promised me a free, comprehensive water analysis. When I contacted the Culligan office to arrange the water sampling, the manager said they had no record of that part of the agreement, and that they don’t even offer that service. Third, he tried to sell me a superfluous, two-canister treatment system that would have reduced my water pressure to near zero.

Timely response to questions and resolution of issues. Personable staff, following safety guidelines in this time of pandemic. Couldn't ask for better service or a company. Hope to be with this service for many more years.

We've used Culligan of Ann Arbor for several years. They have great service and are always easy to place an order for salt! We get updates on the delivery prior to delivery and a reminder the day before!

Culligan installed one of their Reverse Osmosis water filters and we absolutely love it! No more filling 3 gallon bottles at Whole Foods. The product is convenient, clean, and provides more RO water than we could possibly use in one day. The installation was simple, and the technicians were efficient and professional. Highly suggest looking into this if you like RO water, which you should.

For the first time in 25 years had some service and billing problems. After discussions with the General Manager, Aaron, he very quickly, courteously, addressed and resolved them. Would highly recommend Culligan for water solutions!!

I'm very happy so far with my water softener, I have been with Callihan a little over a year now. Customer service is very friendly and professional. My service is done on time and the driver gives you a call when en route.

Sterling Water Culligan are great people to deal with. I don't have to check my system. They do it all for me. They let me know when they will be stopping by to service the equipment. The staff is friendly and can answer any questions I have.

I had such a pleasant experience with Culligan and Mike Jablonski. We purchased a water softener and water purifier. We couldn't be happier with their friendly service. Mike was very knowledgeable and professional. Thank you again!

Culligan of Bellingham has been amazing for our company. From quick water deliveries to outstanding customer service! I give them a 10 out of 10. We never run out of water, any broken fixture is always replaced quickly. And everyone is always friendly.

We had a different company put in a whole house system in our Clearwater house but went with Culligan at our new place. The price was high but we wanted a great system. We went with a whole house softener and undersink RO setup. It came with 1 year of regular service. Seems like every month the salt tank was overfilled and always had a salt bridge I needed to deal with. Then the system broke and was dumping salt water on the ground and we didn’t notice until we were notified we had a huge dead spot of grass. While the system was repaired the tech said they don’t fix the grass. After I made a few comments about it he said he’d talk the the manager and have him call us, but nobody ever did. It cost us our time, money and labor to get the grass fixed. Culligan didn’t seem to care.

The service is great and the employees are friendly! The employees were nice and friendly. The water is amazing and the fact that the water holder thing has hot water is a plus, it's great for oatmeal.

We searched various companies before choosing Culligan. Between knowing their brand, years of service, products to choose from and price, it really was an easy choice to make. Their install process was quick and instruction was easy. Thank you so much Culligan.

Culligan of Bloomington, IL is a great business to work with! They took the time to listen to my family needs and worked diligently to find a solution. They are very helpful and mindful of what their customers ask for. Definitely earned my business and future business.

We had to replace our water softener after 10 years and since we had been getting excellent service from Culligan, we decided to invest in a new system. We did check other companies and prices but Culligan came out to be the best. We had a new system installed, quickly and efficiently by the technician. We also got free service for a year! I would highly recommend you check out Culligan if you are looking for a water softener system.

Culligan of Tampa gives excellent service. They are on schedule to refill salt tank and are efficient in servicing the unit. The service techs are knowledgeable. The office staff is very cordial and great to deal with.

Thank you for taking care of us for 26 years. We've had the same technician come into our home his name is Kenny and yes we know him by name. He always asks about our dogs and is careful when he drives up our driveway. Thank you, Kenny. We love our water.

I got a water softener system from this company. Paid $2100 installed and one of my family members wanted the system I got. They was given a $1599 price installed and this was all in 30 days of me getting my system. Please explain the price difference for the Same system. I call the office in Tampa to question the price difference and was told by the rep someone will call me back. Still waiting on that call back???? I don’t think I will Recommend them again after this.

Culligan salt cost twice as much as other places. Do not buy there. Culligan #50 11.75 Tsc Menards, Walmart #40 cost 4.29-4.50. I called culligan and receptionist said she knows and been fighting them for years on this.

Culligan of Phoenix is very easy to do business with. Their water tastes great and is always on time. They are very reasonably priced compared to other water delivery services in the valley. Highly recommend these good people.

I value the manner in which Culligan of Boise just takes care of me! As a school administrator, I have had a crazy school year with COVID-19 affecting students and staff. I appreciate being able to take my water softener maintenance off of my plate!

Upon ordering service for the first time the cooler was brought out promptly and set up for me. The cooler show to leak a couple hours later. After being told it would be a few days before getting out to repair it or replace it we were pleasantly surprised bye a member of the management team who personally came out with multiple coolers and solve the issue right away! We are extremely happy with our service and will continue to use them!

Staff is friendly and easy to work with. Office staff is helpful and always connect me with the staff to help. Is always cognizant of my personal time that I am available for service including days available. I have been with the company for 10+ years and is pleased with the services that I receive.

They have always worked quickly and met my needs regarding a summer home in the Brainerd Lakes area. Their product makes a significant difference in the quality of our well water and it is easy! I recommend Culligan of Brainerd.

I recently had my Culligan water filtration system serviced. The Culligan employee was courteous, informative and professional! He answered all my questions. We also have our salt supply delivered by Culligan which is always on schedule and reasonably priced.

We have worked with Culligan Minnetonka over the past 9 months as they installed the Hans Premium water system replacing our existing iron/salt set up (we are on well water). They have removed equipment/installed equipment/fine tuned and replaced filters. The sales/office and tech teams have all been extremely responsive and always have done what they said in the time frame promised. They have responded to questions and issues outside of "normal hours" and never failed to be anything but helpful. The Hans system has been everything we expected and despite it being relatively expensive it is good value, especially as supported by the Culligan team.

I have had no problems with the equipment from Culligan or service. They know when I will need more salt, and deliver it without me monitoring it. Wished I'd used them before instead of buying from a store and dealing with installation, setup, and remembering to put salt in.

The water is good and the service is on time. The price is not cheap but the water is saving me on local cost for water also. I like the delivery as I work too much to pick it up and it's heavy. The dispenser works great too.

Culligan is very easy to work with when schedule changes are needed. They do not hassle you if you happen to get a cracked bottle, Culligan will issue credit right away. Very friendly and helpful staff.

I have a water well, and the water contains sand particles and gives off a sulfur smell in the summertime. I contacted Culligan and purchased about $8000 worth of water treatment equipment from them including a water softener, chlorinator, sand trap, outside filter, and reverse osmosis system on the company's recommendation based on my problems. I thought that the initial cost of the equipment was reasonable. However, once I was locked into this investment, then any time that I have needed any part of service from Culligan, no matter how simple, it has been significantly overpriced. A service call alone costs me $140.

The Culligan water filter used to be good and got a good rating but now they sell cheap foreign knockoff for their filters and they are worthless. They referred me to their replacement filter company and the cheap knockoffs are worthless.

With this whole Covid mess my mother fell behind on the Culligan bill, and of course she never tells me until the last minute, so I can't help her until I get paid Wednesday. This morning my mother was beside herself because not too long ago the man from Culligan threatened her claiming he would illegally break into our home to take Culligan's equipment back, claiming he has the right to do so. So my mother was understandably a mess this morning because she couldn't find her checkbook to postdate a check for when she gets money and she is terrified a man is going to ILLEGALLY BREAK INTO OUR HOUSE. What the heck kind of mobster operation is Culligan running threatening women with forced entry? Y'all are walking a fine line to a lawsuit or criminal charges. Not cool, not even a little bit. I understand wanting your money, but you CANNOT break the law to get it.

I made a big mistake purchasing a Culligan water softener. Since the purchase, I had a water leak and was told not to worry about it so I fixed it myself just after the purchase. I again tried to get Culligan to service my water softener and was told it doesn't need any service. Now the water softener is not working correctly at all and I contacted Culligan complaint department. I did get a call from Culligan and was asked about my problem. Culligan said the would contact the Culligan dealer in my area. Since then, I haven't heard anything from Culligan. I will never buy a Culligan product again with their poor service. Get a Kinetico since they do have service that will help you.

We has a Culligan softener purchased in 1999 and had no problem till 2018. Then on Nov 2018 we had a sale person stop buy and demonstrate the new product. Due to past experience and it being 20 years old we purchased the new one. In last one year and 6 month we had tech visit 3 times to fix issues with installation and latest being water inside the electric circuit. Each time I raised concern and the response was good. However this time the repair is more serious I raised my concern on the product quality and the response from the management is that the product went through a change and the new version now comes with a cover for the electric circuit. They won't charge for the cover but I need to pay service fee.

Culligan is probably the least reliable company to purchase a Reverse Osmosis System from. I purchased their system in November of 2018. I was told that 3 of the filters (Sediment, Activate Charcoal and small filter) were good for one year and that the Reverse Osmosis filter would be good for 5 years. So, I picked up the one year old filters in September 2019, (less than one year). I changed out the old filters and used the system for 5 months when the system stopped working. (No water flow.) I called for service. They came out and told me the "5 Year" filter was clogged and no good. (This 5 year filter lasted all of 18 months.) Now tells me I need to buy a new one for $120., plus the $148 service call ($268.00 plus tax)...

We Ordered Drinking Water Filter, Their Salesman Cheated And Made Changes to the contract "water Softener Bundle". THEY HOOKED US ON MONTHLY HIGH PRICE! A rip off company! For your protection use another company!

Very unhappy with the equipment. I was sold on (by the salesman) to purchase the softener instead of renting. What a mistake. There have been several issues with the equipment in a short period of time. Each time I request service, I receive an invoice that shocks me to say the least. Warranty? LOLOL. Do not make the mistake of choosing Culligan. If you must, definitely lease and do not buy the equipment.

Service technician went above and beyond to help make sure the system was working properly, helped adjust our well pump and manually pumped out the holding tank for the system to work properly. Friendly and helpful.

On October 3 contacted local (Hot Springs, SD) Culligan dealer regarding softener repair. I had no water pressure and bypassed system to restore pressure. System is four years old, as I replaced system that was over thirty years old. After two months of no response, I contacted corporate customer service (Scott) on Dec. 6. On Dec. 12, I talked to him AGAIN! He indicated dealer was talked to on Dec. 11 and would be responding within a week. As of today, Dec. 26 this has not happened. Soon it will be three months without a response! I have been a customer of Culligan for over forty years including my residency in Rapid City. Never have I ever had such an slow response from any business!

A Culligan customer for over 20 years. After 10 years the product has at least one issue every year. The problem is the service is inconsistent depending on what tech you get. I have a service contract, pay a monthly fee and the price is reasonable. The issue is customer service is erratic. Scheduling could be more than 2 weeks out. Sometimes it takes repeated service visits to fix the problem. I question if issues are related to the monthly service fee I was given 20 years ago. My issues are with the Ramsey Minnesota location. Looking at buying a new system Kinetico ?

Always courteous for delivery & assistance. I have been ordering from Culligan for over 12 years now and have received superior service with dedication & care each visit! Always helpful, the drivers will bring the bottles in to the storage area as well. :-)

When we purchased our house three years ago it came with fairly complete water treating system. We have continued to have Culligan come to the house and service it once a year. I purchase the expensive activated carbon filter for a price less expensive than if Culligan provided it. The technician had no problem installing the filter I provided. Good and friendly service.

I am very happy with our decision to use Culligan. Great product and noticeable difference in our water quality! The reverse osmosis water filtration is very fresh and the water quality is great. Installation was fast and seamless.

They came and installed a new water cooler in our home and began delivery. We were given a list of dates for all year. They are very good about delivering right to the front door so we don't have to handle the bottles much. The delivery person is very polite and comes early on the delivery day.

Technician checked water quality, changed filter and inspected the tank. He was courteous, polite and very knowledgeable. I would recommend Culligan to all in the area because of the nature of the water.

I researched several companies before making a decision. I chose Culligan because my experience with the sales team...Gary **. He was very knowledgeable of the system and made the buying decision easy for me. Thank you Gary and the Culligan team! Joe

We have a large office fish tank that requires regular water changes. The tap water in this area is terrible and chemical treatments cannot remove all the toxins that harm sensitive and expensive fish. The fish love Culligan water!!! I know this because they have not died yet. When you consider that these fish cost over $100.00 each, Culligan water becomes a big bargain. The patients love the fish and are sad if one dies. We drink some of the water too. Delivery is on time and on target. Can't ask for better than that!

Since installing the softener taking showers in this Florida water is a whole new experience. I couldn't be happier with the end result, and I'm sure all my appliances agree. The maintenance is easy and fairly cheap, just occasionally add salt. The first year of salt is free with Culligan too, so I won't be paying for salt any time soon. Great experience from sales to service.

Happily using Culligan Ann Arbor/Detroit for 25 yrs. We have a lot of iron in our water. Current system is over 20 yrs old and out of warranty. I thought it was time for a new system. So Culligan had Karen ** pay a visit. Karen is what makes Culligan A2 so great. She is the most knowledgeable person when it comes to filtering systems. From the start you could tell she loved her job and was committed to providing the best system for our home. I learned so much. After all the testing and inspection she said that the current system is working great and that a new system was not warranted at this time. She knew from the beginning I was ready to replace the system. It would have been an easy sell. Honesty in sales? How refreshing. She made a couple of recommendations for us to change in our annual maintenance but a new system was not needed. This is why Culligan A2 is great and why I am a Culligan lifer.

Excellent products and service. We have a full house total defense system and drinking water reverse osmosis system. The installers we outstanding and very thorough. We highly recommend the whole team. We have complete peace of mind in our home water.

Chad was simply fantastic! Explained our options. Took. the time to understand our specific need and helped install it exactly where we needed it! We needed to change the product after he had arrived with what we ordered online. So glad he made it easy.

The water from the under kitchen sink reverse osmosis system is delicious and I am very fussy. It was installed with great precision (they cut into my brand new quartz countertops and it looks fabulous!). The staff was courteous, professional and friendly. The price was also very competitive.

We love our Culligan cooler and having access to clean and pure water for our family. The price is so reasonable and the convenience of having the water bottles delivered and the empty bottles picked up every month is amazing! We love that it also cuts down on our carbon footprint because we now have no need for the little plastic water bottles. We cannot say enough good things about our Culligan service and the customer service is top notch! We wish we had used Culligan's services sooner!

Great product.... Yearly fee to maintain the system is high at 490$. I do love that I have clean water and no worries regarding the system. All the guys that do the maintenance are very nice and be customer service is good.

If I could rate it worse than one star - I would. I schedule the filter replacement service in my house in September. They gave me an appointment in October. First I was surprised I didn't receive any confirmation on the day prior to the appointment as they usually do. When I call them the next day, they told me they call my house and were told we no longer need to service. Considering for 15 years they were calling my cell number I was very surprised to hear it and asked what number did they call. Of course they didn't give me the right number, instead made up some number I never heard of.

I purchased a Culligan water softener (Medallist series) in 2016 for approximately $1100. Three years later I needed a $230 repair. The softener needed a piston replacement kit as the o-rings failed. The repairman explained that the chlorine in the water makes the o-rings fail. A repair of this nature should not be necessary after just 3 years. I will never buy another Culligan product.

I purchased an system for reverse osmosis with a price tag of almost $8K and it had not been installed a week and it the entire thing was not functioning properly. After they could not find another lie to explain why their product was not doing what it was suppose to (we were informed in a email that we needed a new well). Here I am with a new well and $1,6k on top of the $8k that the system costs (the system is not for the entire house is only for your sink water & fridge). Every time we called them to get a tech out (they charge us). The most recent incident was 2 weeks ago my patio was completely flooded and when their tech come "They said that the system got stuck on a cycle". I am over it and I filed a complaint with the BBB. DON'T WASTE YOUR MONEY!!!!

I've been a customer of Culligan bottled water for very long time. Usually when I call for delivery it is scheduled within a two week period. Recently my delivery turned into a nightmare of repeated phone calls and delivery promises that never happened. At one point called multiple times and was hung up on immediately multiple times. Finally was told to go pickup my water at Aqua Falls. Something has drastically changed at Culligan for the worse for water delivery! Hope my next request is a much better experience.

Was able to talk to a mgr, and got things straightened out....and turns out could be a better option.

I just wanted to give a shoutout to Katrina the customer service rep I have been working with at Culligan. She is the best. I had been having water delivery problems and billing problems, she fixed them both with a phone call. I just wanted to acknowledge what a wonderful employee she is. She listens and fixes the issue right there!

We have not had water for about a week now. I called locally to get information and was told that there was a delay (first time hearing of it) and that we'd have water by next day. It's been a few days since and no water has arrived. The service is inefficient, neglectful, and misinformed. It's a terrible experience, and yet I am being charged an exuberant amount for a terrible service. This is not the first time I've had issues with Culligan, and now I am entirely dissatisfied. They have terrible industry communication and there is a complete lack of care for their customers. Do yourself a favor, and avoid Culligan water.

Culligan water in Kingsland Ga sent a tech out to fix my water softener about 2 or 3 months ago. When he left, he left the valve slightly open. It dripped for about 2 or 3 months before we caught it. Now because of the drip there is a bunch of mold on my wall in my garage. I sent in the pics and was told they would take care of it. Then got a call 2 days later saying it wasn't their problem. Call my home owners insurance. It is their problem. Their tech caused the issue. Do not use this company.

Terrible customer service. I will be contacting BBB and headquarters in Rosemont regarding this particular franchise. The Privilege service program is not privilege at all because this franchise doesn't abide contact terms. It states that the resin filter in the softener tank should be changed as needed, but AT LEAST ONCE IN EVERY 5 YEARS. It has been 8. The pressure in the house was gone, had to replace main valve for $700 just to find out its old Culligan's resin. They supposed to change filter at least 3 years ago for free under the terms of maintenance contract, or at least notify me it should be changed. They did nothing. Until I had major issues and found out about it. I had to wait 2,5 weeks for appointment, that was on Saturday as well (!) for them to correct their wrongs. And now it looks I have to wait another week for repair.

Had the yearly service done in May for the new system. Service tech said no membrane was needed as the membranes are supposed to last 3 years and the system was only 18 months old. The service call cost us $365.27 As it turns out, in July, two months later, the reverse osmosis system no longer worked. Different service tech came and said we needed a new membrane. This service call cost us $328.93. So bottom line, we paid $694.20 within a two month time frame. I called Culligan and it was no big deal....That is the way it is. That is what I must pay out. Well Culligan I am done with you. I had Culligan for over 20 years in CT and no problems. Never again. I will call my local plumber if we can't fix it ourselves.

The supposedly all encompassing preferred service plan, they find ways to sneak in hidden fees. They never call the customer to schedule, you have to schedule and remind what needs to be done. Seeking new service people currently. Culligan treats you as if you're something they just scraped off their shoe.

Service in our area is MARGINAL at best and has been that way for the past 5-10 years. VERY FRUSTRATING. BACKGROUND: We live in Cincinnati and have used Culligan for almost 25 years. Service used to be "great"...on time, as scheduled and no hassles. Clockwork. SERVICE: This office can NOT consistently deliver salt or service their water purification systems. It's SAD. I can't tell you how many times we've called to remind them that it's been MONTHS since their last salt delivery OR that our water purification filter needs to be changed. And when they do come out for a salt delivery they often FAIL to read the delivery notes on our work order to access their equipment by way of our storm cellar entrance. We regularly find salt stacked on our front door stoop or outside our side door.

Jason has been the person who has help make our Aqua water into great water... added big blue, salt water softener and RO system... It’s a great system. We are into our second year and we are very satisfied! Five stars!

Called Culligan to order a delivery of salt this morning. Didn't realize this was a big ask, would require 25 minutes and still be treated poorly. The first person answered to direct my call collecting my information, before transferring me to another representative. I then had the pleasure of repeating this process with another hold and transfer. Customer service rep number three asked for my account information which I provided. Was then helpful enough to update my phone number, then another hold and transfer, they weren't the right person to help. Next representative up spent five mins trying to collect my phone number. I might have been interrupting a tough game of tetris on the other end as I had to repeat the information four times. Offered to put me on hold and transfer. They are really good at hold and transfer. It might be their strategy, much like an insurance company handling a claim. Don't call them expecting help, they could care less.

I called my local Culligan dealer in Santa Clara, CA for help with my reverse osmosis drinking water system. The person on the phone sounded dull, disinterested and just said “We’re not technicians”. When I asked whether they provided customer service after sales and installation they answered “no”. Then I was told to “just try and drain the tank” and/or try to add pressure to the holding tank. They offered no assistance to find a technician. I called a second time only to be told the same thing by a second person, after finding that their suggestions for a DIY fix didn’t work. I asked again about technical service and after another runaround like at the first call I was told ”Well, you could call a plumber”. FINALLY, after an even more pointed set of questions I was told we can schedule a technician to come out. The price they quoted was outrageous and I opted to call a plumber who offered to try to help even though Culligan products are proprietary.

Hopkinsville KY office tried to sell us a product for $10,000+. They tested our well water and told us we needed a new system, but they did not test our water from our filtration system that we already had in place. We had to call someone else to look at our existing system, and they told us that it worked fine, but we needed to change the digital water softer level on our system. We did not need a $10,000 system.

June 21, 2019 Mike our salesperson sold us our Culligan whole Home Water Softener. Mike was very knowledgeable and informative. The unit was installed on June 24, 2019. The installers were very polite and made sure we were happy with the location of all equipment before it was installed. After the R.O. System was installed the installer tested and made sure we had good water pressure. We notice the difference in the water.

My old water softener needed replaced. I called Culligan and a salesperson, Paul **, came the same day and explained their products. The softener was installed in a timely manner and follow up to answer any questions was done within two weeks.

It's been almost a year that we obtained Culligan for our water softener company. We have never had a problem with the delivery, service or quality of our water system. The service is prompt and courteous.

Got a personal call from the boss after my review . He was professional on the phone and understood my situation. Basically they acknowledge that they made a mistake but that it couldn't exactly be fixed. They offered to move the shed and equipment to a more discreet location on the property and some other accommodations in an attempt to make it right. I appreciated the call and respectfully declined the accommodations, not because I am upset or anything , as I stated in my review it wasn't about the money or property it was just about being treated fairly. The call was pleasant and when it ended nothing had really been resolved but the fact that they reached out and made an attempt to do whatever they could is why I am updating my review and giving them another star. I will keep their service due to the call so long as I have no other issues.

Nothing but good products and superior service per schedule. Reverse osmosis water treatment gives us a quality water product to drink and the water softener is great for showering and getting soft skin and clothes laundered. Do not have a funky smell from regular water.

After the Paradise Camp Fire, purchased a whole house water filter system from Culligan in Chico, Ca. A $3200.00 purchase out of pocket (insurance co. wouldn’t cover it). All seemed well, and the system seemed to function ok for almost 4 months. On Father’s Day, found the garage flooded from a HUGE leak in one of the two giant tanks. Furniture & contents in the garage either damaged or destroyed. One of the 2 tanks was leaking SO BAD, we had to completely shut off our water to stop the leak. We were promised by the management someone would be here before noon Today to repair the problem. No show, no call, no water either!

Our Sales Representative, Joe **, always returned my calls immediately, if he didn’t answer. Joe was very knowledgeable about the product and answered all of my questions. I love the convenience of water delivery. Fresher than refilling those bottles at the store.

Culligan cannot even schedule salt delivery without messing up. My delivery was scheduled in April with a no show no call. When I called and spoke with the manager Steve he did not apologize or make it right. Totally regret doing business with this company. Overpriced and customer service is nonexistent.

We did a side by side comparison of Culligan Water from our neighbors home and my water from Pelican, the no salt system. Our water started at 15 gpg hard and 236 TDS as was our neighbors. My neighbor with Culligan has zero hard and 8 TDS. My Pelican has 14 hard and 230 TDS. I need to get a Culligan so don’t make the mistake I did for his Pelican was a great story but it was all fiction; it’s not a softener. It’s a scam.

I have been a customer for several years now and can’t think of any issues or concerns I’ve had with Culligan. They are prompt and dependable. They are friendly on the phone and in person. The price for service is very fair. I highly recommend as a very satisfied customer.

Service is absolutely outstanding and has been for all the years we have been customers! We recommend them all the time. My daughter just moved their service & the technicians were quick, professional & downright delightful!

I had my system installed in December of 2016. It worked for about a month or two and has not worked since. I called customer service and they said it was my fault because we had a freeze and did not put a heater on it? I have NEVER put a heater on a system in my life. They now want $135 to come out for 30 minutes, and $35 for every 15 minutes after that. Mind you I have never put salt in it since I have had it. I am currently investing in another company and they can come pick up their worthless system. Put it on my credit. I do not care!!!

When we moved the customer service was so nice. They made it easy for our transfer to another County. Our water was right on time. Our delivery person was fast and friendly.. Very professional.. I would recommend them to everyone.. Also during hurricane season they make sure if during a storm we are stocked with water..

I relocated from the East Coast to Texas. The water is much different here. Within a couple of months we "had" to purchase a whole house water softener and the indoor water filter system. You cannot live in Texas without these products on your skin, hair, hands or laundry or if you want to drink water. IT MATTERS and makes a huge difference!

Our representative was friendly, fast, efficient and accommodating. And we love the soft water and great drinking water. We have had this service for 5 years since moving into the Valencia Lakes community.

For over 20 years I have rented and owned Culligan softeners. Culligan regularly and exclusively serviced and delivered their products under the Privilege Program. Recently, extensive renovations on my home required plumbing services. All toilets and sinks were leaking due to corroded pipes caused by hard water!!! Upon further inspection, it was clear ALL copper pipes and connections were badly affected. Also, Culligan's customer service, from home office to local office is deplorable. When I tried to resolve a billing/delivery issue, I was left dissatisfied. Culligan deserves a zero star rating...but I had to choose.

I would not recommend this company for a water Softener. I have owned my Softener for 4 years now. Today I called to have someone come out for Maintenance as I don't think it is working properly. I was quoted over the Phone that the charges would be $99 for the first 15 minutes then $34.50 for each 15 minutes after. This comes out to 202.50 per hour. I THINK THEY ARE RIPPING PEOPLE OFF WITH THESE PRICES.

I have had a Culligan Water Softener for 8 years now. The original system required replacement after 4yrs, and now after 8yrs, the control valve has stopped working. I diagnosed the failure this time myself, since the last time Culligan visited my home, it was an example of incompetent field service. I had to call Culligan head office to motivate proper service. I have no complaints about head-office staff! Head-office is responsive and gets the job done.

We purchased a Culligan whole house system w/ osmosis 13 years ago. No problems until about 1 yr ago. I called, they came out and "fixed" it in October 2017. Then, the system still wasn't "fixed" correctly. I called them back. We had no water pressure. I called the county for a pressure test and from the street to my home it was good. Culligan came out again in January 23, 2019 and I explained about no pressure. I was told by the "knowledgeable" tech to bypass the system. After paying over $6000, I cannot use my system? Give me a break. I was also told that to enter my house, I had to pay $140. Not going to happen. I paid $90.

Been with Culligan for some time. Last time before this time, when they came out, they messed up my pressure. I really didn't want to call them anymore but plumber I called bypass system and it was like brand new pressure. So I called to service and see what problem really is Culligan service. They came out, but first couldn't find us. They didn't do like they usually do, come check then work. This time they want to talk for like 5 minutes performing water test not asked for. Didn't know we have all three machines even though he is the last one came out. Now bill time and bill is double what I'm used to paying. No way!!! Now tech says one thing but says he will let guy in charge know it shouldn't be so high because I wouldn't pay it either. Now get a call with bs explanations that they are really trying to recoup for me. Not wanting service anymore.

Our whole house system failed after a few years. Tech showed up to repair and discussed the issues. All set...good as new, or so we thought. Later on, my husband went in to shower and I was brushing my teeth. My husband came yelling to me, “Don’t get in the shower”! It’s straight brine! I had just opened a new toothpaste, never used the brand before and thought, “Oh no, this is so salty and weird, doubt I will use it again”. Immediately My mouth is sore and I now have bumps and numbness on the roof of my mouth.

I had no water for the first 8 days. First they said it was my pump nope then it was the pressure tank nope then it was my well went dry. Nope. After 5 days I told them to come and get it. Nope. Only had 3 days to back out. Nope. You have 30. I still have my $5000.00 system and my water smells like rotten eggs and looks like milk. After 8 months of complaining they finally told me the water is suppose to look like that. They came and tested the water and said it tested soft. I wish I had the space to give a play by play of there lies but I don’t so just take my word for it. Do not buy from culligan. I don’t understand how this many people have this much trouble and no one will help us. One more thing. There service contract is not true.

My new delivery man, Hunter unfortunately had to return to bring the bags of salt inside because they're too heavy for me to carry downstairs. He was very nice and accommodating. Culligan of Grand Rapids has serviced here for many decades and they've always been friendly and efficient. Culligan of Grand Rapids is GREAT! I would recommend them for your water needs. Jack's been with them forever too and he's always been nice and knowledgeable. Call them.

My daughter and I moved into a new house and called to set up service for a water cooler system. Talked to three different people and they still showed up when no one was home to deliver the system. I had waited a month to be delivered. I get called to say the delivery man was at my house and no one was home. So needless to say if I don't want to wait another month they can leave it and I can install. I fill out review and I get called by manager who offers me two free months. So I give them another chance.

DO NOT BUY FROM THESE PEOPLE!! I was looking at it after they left and realized they had installed the salt holder behind the tower. There was no way we could not even get to it to put salt in it. When I called them about it well it was our problem. Mind you we had just bought it at a ridiculous price anyway but if we wanted to buy a newer model they would change it around for me for free as he chuckled. MY HERO! I have had numerous headaches with these people. That was just the beginning. I would have to write a book to have enough words to tell you how bad they are. Please read reviews before you buy. By the way you have to give a rating. I lied. It's a 0.

I have had Culligan now for a few months. My Mother has developed some major health issues beyond her control and has had several operations. We have been trying to get them to pick up their equipment to cancel service. But they tell us she can not break her contract. When my mother started service she done so over the phone and there never was a contract per the lady that started the service. This is why my mother took the service because she wanted NO contract. These people are liars. The water is no better than the water you go buy at Walmart. All we want is to have them come get their equipment but they refuse to because they say my mother CANNOT break her contract. Like I said there is NO contract. JUST PLEASE COME GET YOUR EQUIPMENT. My mother cannot afford this due to health issues. People just stay away from this company.

these guys incorrectly installed a water filter under the kitchen sink and it was leaking water. By the time I noticed it the water damage had already occurred - when I called them they came out and corrected the issue and said they would repair the damage. after many calls and emails they finally said they would not repair it because they felt like someone else (unknown entity) was responsible. I asked them to come pick their equipment up and they have yet to do that either. They never return calls, service requests takes weeks. Forget about getting straight answers from customer support rep if you're successful at reaching one.

The employees of the Lexington, KY division came into my house to install a water softener. Little did I know that they had other intentions. They stole a RIFLE and several other items from my home! I called the Store manager who basically called me a liar! I filed a police report and the employee was arrested! DO NOT USE THIS COMPANY! They will steal from you and then deny it!!! Calling the Corporate headquarters FOUR times and still no response! Apparently they don't care if you are victimized either! I will NEVER use Culligan and do not recommend them! Use them if you don't want your valuables!

I have purchased Culligan water filters in the past and no issues whatsoever. However recently the filter under the sink busted (at the bottom of the filter) and flooded my cabinet, my kitchen, half bath and laundry room. In the past if the filter was "full" it would just stop putting water thru the spigot. This time was different. Luckily for us it happened in the morning early and we were able to get the water up quickly. We had just came back from a week long vacation, had it happened at that time it would have been catastrophic. Very, very disappointed and will not purchasing Culligan products in the future.

Been with Culligan for years. When hurricane Irma came right over my house it destroyed the eq. They not only wanted me to pay $800.00 for the unit but also rent on the unit for months till they picked it up without notice of that bill of over $1,400.00... put me in credit bureau... Not only $800.00 for unit but $600.00 for eq. that couldn't be used... and they took their time to pick up. I paid over $ 10.000 on rental eq. over the years and because of an ACT OF GOD... they were the rudest people to ever deal with. Never use this company. Wendy ** "Really even charged me for Eq. that couldn't be use due to Hurricane... UNREAL.

I live in Cazenovia, NY. I moved into a house that already had a Culligan water softening system installed. I called Culligan from Endicott, NY to service it. The guy came and said it was all good to go. He also sold me $63 of salt and charged a total of $279. After he left, the water pressure was lower. I was confused initially but then when I did the bypass to get water directly, the water pressure became fine. I called Culligan back to help fix the problem. They are neither fixing the problem nor refunding any of the money I paid them. And I am stuck having paid $279 for zero benefit. I am just writing this review so that other people do not waste their money like me.

We moved to Ohio 4 years ago and had never dealt with water softeners before. There was already a Culligan system in the home (rented) and so we continued with them for convenience sake. We pay $115 per month for a rental softener system and a bimonthly salt delivery. In early March of 2017, our Culligan man came to deliver the 10 bags salt. He carried them through to our tank and stacked them one on top of the other. I did not follow him back to the tank and did not see this precariously tilting tower of bags.

I would like to bring to the attention of the readers that we did receive feedback from the local Culligan office and the issue was resolved to our satisfaction. We thank the manager who took the initiative to resolve the issue.

After ready numerous reviews about getting a Culligan water system installed, I'm stand-offish about having them. I will be doing more research about hard water and may install myself. I've had systems in the past but not Culligan and have not had one problem. Don't want monthly payments would purchase out-right and purchase salt or potassium (which is what I had) myself. Any recommendations?

I had the whole house filter w/softener and drinking water system installed. Within two days, I had to cut off the "softener" because the water was too salty. What is even sadder is that the "drinking" water did not remove the salt and to me, it was undrinkable. I called the representative to let him know that I wanted it removed. At the time, I was just going to have the whole house filter removed but due to the representative, I felt it was best to remove the entire system. He seem to consider it a joke wanting it removed and told me that he would call me back the following morning, Tuesday.

On the 4th of April 2018 a Culligan Aqua-Cleer unit was install in our home. We have been loyal customers of Culligan for 38 years (water softeners and reverse osmosis). We reported the unit not being functioning and on the 10th of May 2018, a technician came to observe that the control box was the issue. It was said that on 15th of May the office would call to set up a time and date for the installation of the new box... Until the 4th of June, it was pure silence on Culligan part. Meanwhile we made the decision that enough was enough and that their negligence of not establishing communication was unacceptable. I called and got Culligan out of their torpor and demanded removal of the unit.

There are many choices in water filtration - you can find reputable LOCAL installers in any area. Consider that the a system is "installed" and becomes part of the home plumbing. Now, consider that you may wish to move - expected or unexpected - and you still owe on your water filtration system. Imagine further that the company you chose DOES NOT allow for transferring the balance. OUCH! Welcome to the world of the Culligan customer.

I bought a Culligan whole house water filter. There were no threads in the unit to mount the bracket. I returned it, and bought an under sink water filter. After installing the unit, I turned on the water supply, and the pressure relief valve leaked profusely. This is two defective units in a row I've gotten from Culligan through Amazon.com.

System was installed with wrong settings. My brand new faucets, tile and shower doors are stained. They came to reset the equipment but stains don't come off. They pulled the equipment and made no effort to correct problem, other than to say I have defective faucets. This was Romero who came to my house to try to remove stains. So I told him how can he explain the stained shower doors and tile? Are they defective too. No calls or efforts to right the problem. These people are a total rip off. How can they keep a company afloat with so many angry customers? I welcome suggestions and phone numbers. This is a nightmare.

I had the salesman come to my house and we talked about what I was spending in bottle water and how by purchasing the system I would be cheaper in the long run to get an RO system and I would not have to mess with bottles anymore. The only truth was about the bottles. He told me the filters should last about a year and they would be about 150 annually. He did not add that every other year it would be over $400. I think you should get an RO system but do not buy from Culligan. Find a system that you can buy the replacement cartridges online from multiple vendors. Otherwise Culligan will rip you off for the price of them. Similar cartridges I have found online are almost half the cost and filtration is very similar.

I wanted to start by saying that I have never had a soft water system in my life. I have no knowledge of what artificially softened water is or how it worked, but I learned the hard way very quickly. I relied heavily on Culligan's "expertise" or lack thereof, and we paid a heavy price for it. The first thing that they did, was hook up our entire house to the softener system. I found out recently that our kitchen faucet should not have been attached to this system; had they not done this, there would have been no problems. They assured us that the water was ok for us to drink, and that it would be ok for our fish. One of our 4 winter koi tanks is in our dining room, we have to do their water changes from our kitchen sink. The first time we did a water change, our fish started flashing and becoming visibly irritated the next day. Not realizing that the water was the problem, we did several more water changes, only accelerating their conditions.

In the past three years I have called Culligan because my water softener has not been working properly. Each repair service has cost me 135 dollars plus tax. Each service has lasted about 15 minutes because of a 1.25 dollar screen which rots away. This seems to be excessive and Culligan refuses to work with you on the price. Being ripped off and nobody cares.

My softener needs a service call. Been ten years. Here in Hibbing the Culligan man wants 114.00 just to walk in my house. Really. I will never be able to afford that. We are on disability. Thank you. But no thanks.

Paid 3300. Cash for our water softener system, total nightmare with everything that was installed. for 2 weeks the water tasted horrible, tech kept saying that our water was good, after several weeks the last tech stated that the tank that the filter held had never been sanitized. Then the man that put in the drain field for the salt wore flipflops to dig the drain field, after a couple of months the salt leaked and to this day I cannot grow grass on the side of my house due to the salt that leaked. TOTAL NIGHTMARE. Many more problems than this. Just not enough room to write it all down. I asked the company to just come and take out the system and they refused. It cost me another 250 for a plumber to come and take it out. I would NEVER refer anyone to this company.

I signed a contract in March of 2017 and my first bill was much higher than quoted. My bills change every time and I see loads of charges that was not made clear to me at my initial sales meeting. Now on top of the billing my water looks horrible. I do not trust the water enough to drink. I have the full in home system from the intake of my well to the under cabinet filtration system at kitchen sink. Does anyone know how I can get out of this crazy contract without being liable for further payments?

My family has been receiving Culligan spring water for 3 years. We had a dispenser with 6 bottles of water delivered monthly. About 3 or 4 months ago the water quality deteriorated. It smelled strongly and tasted like chlorine. When I called the local delivery office the woman asked if I wanted to try sodium free and didn't seem too concerned about my experience. I complied but cut my order in half to just 3 bottles per month and she said I would get an extra free bottle. They ended up delivering my original 6 bottle order once again with no difference in water quality. I called back and cancelled my service with them. Something is definitely going on with their water quality and should be inspected to ensure customers are chatting what they are paying for. This product is definitely not spring water!

We purchased a new water softener from Culligan in Feb 2016. Even though Culligan is more expensive we chose them expecting on the spot service. Within the first year there was a problem that required service. They responded in a timely manner and fixed the problem for free. Now in the second year we again have another problem. I think it's the same error code. Other than the lack of reliability, my main complaint is that the local dealer cannot schedule a repair for over a week. Obviously that is not good customer service.

I tried one of these systems. We constantly had problems with it. It never worked properly and we asked that the unit be removed prior to putting our property up for sale, in part to help it show better. Though Kaats did make a service call it never corrected the improper initial installation nor the problem. To add insult to injury, I'm being held to an early payoff penalty for sending back an absolutely useless system.

Called for service, I have had the system for 8 years, two man came out, for a simple o-ring changing because of a leak. They drained all the i-non resin out of the system because of poor workmanship. They did not replace the tubing in the tank at the right depth, causing the resin to drain out onto ground, call, came back wanted $600.00 to replace resin. After some back and forth, they came out again and fix the system, but after a time water was bad the cycle timer was not working, and they sent me a bill for $325.00 for parts and service, and I had bought the new resin myself. I have sent the company emails and called and talked to their parent company service people, and today no call by dealer. THIS IS A SECOND RATE COMPANY AT BEST, DON'T WASTE YOUR TIME AND MONEY ON THEM. I AM GOING TO REPLACE MY SYSTEM WITH ONE THAT WORKS... This dealer is in Brownwood Texas.

My family moved into a new home with a well system. I contacted Culligan to price a water treatment system thinking they are a very well known and reputable company. We were immediately contacted by a salesman in the Tampa office. The salesman Lee initially came the wrong day and then the wrong time the next day but that was no issue for us. The presentation was good and the salesman presented himself well. He explained he had worked for Culligan for over 20 hours, this was his only job and he presented himself very knowledgeable. My husband and I decided we would get the system although it did appear to be quite expensive.

This is the second time Mr. ** was at my residence. Without going into the problems, I found Mr. ** to be KNOWLEDGEABLE, PERSONABLE and a Credit to the Culligan Co. I'm a homeowner, who owns your equipment, and over the years I found other technicians not up to par with Mr. **!!!

Very bad service. Have had Culligan Water Service for approximately 4 years and seldom receive water tank on scheduled date. Have to call nearly every month to remind them that I have paid but not getting what I have paid for. If there was anywhere else to get soft water service I would never do business with Culligan.

Completed a total home redo. Due to failed furnace/frozen pipes flooding... the final project, putting in water filtration system. Decided on Culligan of BattleCreek/Kalamazoo MI... install on June 30, 2017. Home flooded within the week (due to faulty Culligan valve per Dave/Jeff from Culligan). Had to fight with gm to have ServiceMaster come to property to find "where the water" went. Asked for $324. compensation? 1/4 of contract... which as of today denied. Went to International Culligan consumer affairs who shouted out to David **, owner of both Culligans and 48 hours later no response. Do not, I repeat, do not buy from this company. Gordons/Kinetico system better.

I have been a Culligan customer for a little over 5 months. Since the beginning of my contract, there were problems. I was told that my tanks would be able to be changed on the weekend. When no one showed up to change them. I found out the information I was given was not true. After that date, none of my exchanges were done at the scheduled time if the representative even showed up. I was never given a courtesy call to inform me that they were unable to come.

I have had a Culligan softener and a reverse osmosis drinking water system installed at my last two homes. As of 2017 I've had a total of 27 years of experience with the company and their products. I've never had a significant problem with the company or its products. At my older home the salesman explained that their monthly service is not something I need. It meets the needs of seniors and others who find it inconvenient to purchase and transport the heavy salt bags necessary to softener operation. I've had each system maintained every year or two, costing $100-200. In 27 years, the software has failed once. It cost something over $100 to return it to service.

Purchased a FM-15 faucet-mount water filter, after having HORRIBLE experience with crappy PUR filters. The Culligan filter assembly is simple to mount, last a long time, and are equally as easy to replace the filters. These filters are durable, and do not fall apart like PUR filters. I would highly recommend this product... and the water tastes great.

I purchased a whole house water filtration system. We paid close $5000. It keeps breaking down. We keep having to pay $200 or more for repairs. Even the under the sink filtration I noticed that the filters are not factory flushed. And when we attempted to change the cartilages ourself we noticed gallons of water would come up black. Even after ditching 3-4 full tank. For filters that costs close to $250 I think Culligan should do some research. I don't trust what I have been drinking so far. Most likely carbon. I am going to ditch all of their system, I don't trust the quality. Wish I had read all the reviews before.

They have numerous times came to my home and ripped me off, last time was a day ago and tried to get me to pay more than the office girl gave out. Such was 175 for filtered and then I got a bill for 599 and then to top it off my water is now black and they don't answer phones. Don't know if water is good to drink, man said he put in 4 bags of salt. Never happened. Pleased look at the damage.

I recently purchase the system for $3295.00 & thought that was all I had to pay until I got a call from Culligan wanting to put me on extra $23 a month payment plan that I was never told about. In fact the salesman said that I would get a year of the salt for free. After going back & forth with the customer service person a few times, I never got an answer as to why I was never told about the extra fees. I so now want to cancel & go with another company & I don't know if I can. I wish I had read the reviews before spending that much on the system that is too expensive.

We spent over $4000 less than three years ago on a system they no longer even sell because it was defective. Since day one and has never worked right they have been out at least four times and basically tell us, "Sorry there's nothing we can do but we can put a whole new system in but you have to pay for it" when this one never worked. I would never ever ever give them my business again. Bait and switch and sold as a defective product. Run Forrest run, don't be a sucker like us! After I'm done here I'm going to the Better Business Bureau and talking to an attorney this afternoon.

Outrageously expensive for services not provided: $690 - the cost to purchase your own, high-quality softener and RO filtration plus 1 year of filters and salt. $5,770 - the cost of a 3-year contract with Culligan to rent their basic softener and RO filtration with "service". This cost does not include filters, salt, or salt delivery. BEWARE of these criminals! I signed a three-year contract with Culligan for a water softener and reverse osmosis drinking water filter because I didn't know any better and didn't do research. And truthfully, I had always thought of Culligan as a trusted name.

We had this house built in May of 2016. You all came in and put in the system on June 2016. I called because it was not working. The repair guy came buy to fix 5 days later. By then I decided I didn't want it anymore. When he got here I told him that. He went to the basement did something to it and left. It still did not work. He told me he would have talk with a manager. He finally came back and took the tank and left. He did not restore the water heater nor the refrigerator flooring that he put a hole in back to the way it was.

Culligan of Kansas City is rife with incompetence. In April 2014 my old water softener died after 15 years of faithful service. About 35 years ago I rented a Culligan water softener in Illinois and was very satisfied with them so I decided to "upgrade" to a Culligan water softener. I didn't pay attention to how the guy installed it because I figured that Culligan would do a good job. Not so much! The guy was plumbing the softener into a 3/4 inch line but he reduced it down to a 1/2 inch line with some shark bite fittings and pex connections. There was a 1/2 inch elbow on each of the lines, then more fittings to take it back up to 1 inch to attach to the water softener head. So, what this does is to reduce the flow of water in my entire house (except for the one outside faucet that is not softened water). I don't know if he just didn't have 3/4 inch elbows on his truck or what.

I love my new water softener and reverse osmosis filtration system. The water tastes great, I don't have to deal with the hard water problem anymore. Rob was my salesman. He was absolutely wonderful. He answered all of my questions accurately and was an absolute joy to work with. He was running 10 minutes behind schedule and he gave me a courtesy call to let me know. Love the product and customer service was GREAT!!!

I have a top-of-the-line according to Culligan system with premium care and I've experienced many issues including frogs and no salt. Not happy with Culligan. Also attempts to call all lines are busy hours on end. Again not happy with Culligan!!!

Contacted Culligan Water of Rochester, MN to have a water softener installed and a reverse osmosis system installed. The installer was rude, swearing, and tracked in mud throughout my home (kitchen floor and on basement carpet - staining it). I told him that if we could reschedule because he was having a very difficult time installing the reverse osmosis system. He decided to finish and after he left our sink pipes burst and leaked water into our basement causing water damage to our basement ceiling and carpet.

I have had Culligan visit 3 times for a water softener that leaks. Each time I booked the 1st/earliest appt of the day & each time they were 1/2 to 1 full hour late! I had to call them each time to ensure they were coming (no one called me to say they'd be late). Poor Service!

Very happy with both systems. The sales person explained all the details regarding installation and how both systems actually worked. The installation was done in a professional way. Both systems work very well. I am very happy with the work. My drinking water is 100% improved. I do not need to buy bottled water now. Thank You Merrillville, In. Culligan.

We were told our showers would no longer be slimy and hard water would not build up in machines. Not true! Don't waste your $3000!!! Our laundry has white stains all over it from minerals built up in our new machine. When showering you feel as though you can never get the soap off. The reverse osmosis did help the drinking water. However, we had no improvement in the ice or water from the refrigerator. Again, don't waste your money!

I was told my system was under warranty when I called and they would send a technician out right away. My system was not fixed and I got a $160 bill. The customer service was rude and called me a liar. She said no one that works there would tell me my system is under warranty. She offered no compromise and was not willing to do anything to solve the problem. Worst customer service.

I had thought that a small filter unit would be nice. I ordered the filter and following instructions per the paperwork included got the filter and tubing installed. Our first try at new filtered water was not going to happen. Nothing appeared from the end of the faucet. A check of all the fittings and main supply did not produce the problem. After additional hours trying to figure out WHY this simple filter does not work we set forth and took the damn thing apart. WOW! Once it was apart it worked with air blowing through it minus the filter. So we are chalking this filter up to so much plastic garbage. Will never trust CULLIGAN or any of its products again. Remember a good review goes to a few - Bad reviews goes out to all that will listen.

Recently, I was adding Culligan salt to our water softener. To my surprise, there were animal feces in the water softener bag. I removed all the salt and cleaned the tank as well as I possible. I took photos and returned the bag with the feces in it to the local Culligan dealer in Albert Lea, MN. In addition, I sent a note to Culligan. I also followed up a week later to find out if there was an answer to how this is possible. Culligan responded to the local dealer but not myself stating that it was not possible. I didn't get pictures of the big turds, but you can see in the pic that it is totally gross. The local dealer did take pics and sent them to Culligan.

I have had the RO and softener system for about two years. For a while, the service was great. About 6 months ago, I began to taste a bad taste in the water. The softener was totally out of salt. I called Culligan (they used to call me). After numerous calls, left messages, I never heard from them. The service man showed up three weeks after I bought salt for the device. Now it is time for the RO filter service. They again are nowhere to be found and again no answer of the telephone. Wish I had it to do all over again there is no way in Hell I would get Culligan Water Treatment.

This is a very good community with good people and good businesses. Everyone can make a mistake but this business by far takes the cake. I humbly suggest people in our community to avoid this business. There are many good water treatment places out there and this one is bad. First of all, a salesman named Harry told us stuff that was NOT true. Then this man asked us to pray for his grandkids and a huge custody fight. Obviously if it were not true how would we know about it? He then said he can remove the price for salt if we did that. And he didn't do that. Then we got a new house and instead of putting in the small faucet as they were too lazy to do, it's what we always had and always used and wanted, and instead we got this little black thing that when we push it, some infrared thing makes water come out. Ok, this little black thing rarely worked. Hardly ever.

I think Culligan's web page stinks. I've been trying to find my exchange date for 20 minutes. Still HAVE NOT found it.

We purchased our home in November 2015, and we noticed the water softener system didn't seem to be working properly, but there were several other items we needed to attend to. Then in July 2016, the system began to make terrible noises so I called the company in Coeur d'Alene, Idaho to schedule an appointment. I told them my time frame, and they said the technician would get back to me, but I didn't hear back from anyone. I called the day before the time I stated I could be available to find out if anyone was going to show up. The person who answered said "There's a note on the desk telling us what your available time is." I asked, "Are you going to be here?" The answer was "Well I don't know, the technician isn't available right now." The tone was condescending and short.

I purchased water softener and reverse osmosis system from Culligan because the salesperson presented Culligan very well. One thing he mentioned more than a dozen times during his presentation was the fact that we were going to get crystal clear ice cubes. It is going to be 2 years and I am still waiting for my "crystal clear" ice cubes. They are all foggy and even the water from the kitchen drinking water faucet looks horrible. After been nasty phone calls to Culligan they check the system twice and they said that the freezer is freezing the water too fast. Even though I lowered the setting to the lowest, I am still getting the same crappy water. Culligan said they will come for a $120.00 service call fee. No way!!!

I use Culligan water service in Largo, Florida and in Bozeman, Montana. The service in Bozeman is delightful and I would recommend them heartily. The Largo franchise is just the opposite. I ordered water, paid the bill and left Florida for several months. However, Culligan delivered more water and charged my credit card for the delivery. I have written and called them to suspend the service but they still are billing my credit card at the rate of $36 per month. I was in Florida on the date in July when we were billed for service, however, no water was delivered. However, due to their previous continued and unauthorized deliveries, we are awash in water. I shall contact them tomorrow and attempt to have them come and remove the full, unused bottles and cease their unwarranted billing. There are other water service companies in the area which I will certainly use in the future. I want nothing further to do with the Culligan store in Largo, Florida.

I bought the Culligan gold system. The sales guy said I had to have and would be the greatest thing since water was invented and will make my water cleaner than God himself could clean it. Well in my opinion the 20 year old system I had worked better than this new state of the art system, I went to add salt to it the other day and it was still full. That's when I noticed it wasn't working at all, this system is so bad that I did t even notice it wasn't even functioning at all. The water has the same smell and color as it did when the system was running. I've complained about it since I bought the system 2 years ago and all they wanted to do was sell me a more expensive water filter system.

I start to use Culligan water 5 gallon bottle couple month ago. Today I received my delivery of 4 bottle. As soon as I put the bottle in the cooler you can see how dirty the bottle itself then we normally empty the first couple cups and when the water start pouring it was pink at the beginning then it was clear with a lot of white disgusting particles in it. I called the office and spoke to one of their employees. She wasn't nice at all and start questioning if we clean our cooler. I told her we clean our cooler between each bottle and I know better that that. I asked them to come and take their bottle and refund my account but they said they will come and pick it up next week. Anyway we tried to check the second bottle but it has the same particle in it. This place is disgusting and it is so sad that this company profit from people and not provide the services paid for. It makes you wonder where is this water coming from. STAY away from this company.

I bought the higher end home softener and reverse osmosis machine. We had trouble with the softener working properly, but the local Culligan company was very responsive and came out to check, fix, and eventually replace the softener. We have had a great experience with the company responding to our service requests. The reverse osmosis machine is awesome for drinking water!

Mr. Luis Briceno from Culligan who is a very nice person brought us salt and promised that this would never happen again. I am satisfied with this experience and I feel that Mr. Briceno would make sure we get our salt on time.

We recently bought a home which is outfitted with ALL the equipment necessary to have Culligan water. I called Culligan and they came out for me FREE inspection and wanted to charge me $45 dollars! They then said call again to start up the new service. I waited a week and asked again if someone could come out "to start" my Culligan Service, they said there was now a $145 dollar service fee. I've called 2 more times over the last couple of months and was disconnected one time and the other time was put on hold for 16 minutes after which I hung up. I've called four time total with NO help, cooperation or interest on the part of Culligan. Anyone else had this problem?

I bought a twin-tank HE system in October 2014 and technicians have been out to try to resolve it MANY times. The system might start working for a couple of weeks and then fail again. After I have spent a ridiculous amount of time working with the local dealer I tried calling corporate and requested Consumer Affairs get a full copy of my service history and call me back. Instead, I simply received an email from the local dealer asking AGAIN to take a water sample. Apparently, the name Culligan means nothing when it comes to supporting customers. You are completely on your own with your local dealer.

We purchased a very expensive softener system from Sharp Water in Salisbury, MD about a month ago. Since the first day the system was installed, it has not worked correctly. They have been out three times to try and fix the units but the same things continue to happen. We have now ruined many clothes and other white items as the rust that the new system was supposed to take care of does not. When you call the company you are treated as if you created the problem, not them. We are small business owners and know what customer service is all about. They do not.

Culligan took money out of my account on a couple of different occasions but failed to provide me service. When trying to address the issue with customer service I got nothing but excuses. The person I spoke to was very nonchalant and didn't seem to care about me remaining a customer. I don't recommend this company!

We purchased a fairly expensive unit a few years ago that breaks down occasionally. You never know it's broken. They just continue to deliver and charge for salt bags. Sometimes the water out brown or heavily salted. The tech, for whom we wait 10 days for appointments and lose a day of work, are rarely articulate, don't seem to know much. A $400 repair on pipes was required two years ago. About six months ago the system stopped working. $200 repair, still didn't work, but we paid monthly fees for brown or heavily salted water. They just came back yesterday, leaving a mess of watery salt slush that I never saw in the tank before. We're ready to disconnect and cancel their business. Either inept, don't care, or are a scam operation.

I have been renting my water softener and carbon filter from Culligan for over two years and it works perfect. I do not understand all the negative reviews about Culligan other than there are various service centers providing different level of service. Culligan's equipment is top notch and my service center in California is outstanding. I highly recommend Culligan and I tell my neighbors every chance I get.

I read a few reviews of Culligan and want people to know my experience with Culligan in Lancaster Pa has and is an awesome one. Why? They came out, gave me a quote, set up installation, and it was exactly as they said it would be. Perfect. After a few years, the experience is the same. I have a service where they fill my brine tank for me once a year (or as needed). Great experience and I am extremely happy with Culligan. The system works perfectly. It softens the water just as expected. By the way, I have had a Culligan system before and this is the reason I came back to them. Also, in business I had a very large system installed by Culligan of Reading PA and they also did a perfect job. All the systems always work perfectly. I never had a repair on any of the systems over the past 30 years.

I called about receiving another $20 bill for sale. I have two bags of salt two weeks after I had the system installed. I was told every six months they would come out and install more salt if needed. I called and was told I would get a return call. I never did get this call. The Culligan system is from Ocala. I wanted out. I don't notice a difference and I don't think it is what it was promised.

The product is a very good product. The problem is that the customer service, at the office level anyway. We used the rental system because we were told that they would update the system regularly if there were new upgrades. This NEVER happened. We were told they would come out once a year and replace all filters and do a basic check on the system. This NEVER happened. We began having leaking issues and loud beeping issues. Their response was to make an appointment 9-10 days later. This is not acceptable. We had no refrigerator water and no ice. We were able to get that annoying beeping to stop by turning the system off. This is not what we consider customer service. We were able to find a replacement company, however, if anyone damaged the equipment in any way, we would be responsible for the equipment. We paid about 44 per month for the rental of this product.

My issues were addressed and resolved personally by the president of the Culligan, Canada. Thank you.

Call Culligan to have my water tested and system looked at as we recently purchased our home with system already installed. He was here a total of 20 minutes with most of that time trying to figure out where my water lines ran to. Showed me I had Iron in my water and then went on to tell me my system was not working at all. He turned off the water bypass to the softener and said I should make an appointment to have a new one quoted. Which I set up. Then call another company for a second opinion. Right after shutting off the water to the bypass I notice a stronger smell and my water became very hard, telling me my system was indeed working.

I always had a small water softener that I bought from Home Depot for around $450. It worked for 8 to 9 years and I replaced it. This time I decided to get a better unit and bought a Culligan. It broke down after 2 years costing me over $200 to fix it. Again after 2 years of last repair it broke down and I am waiting for Culligan repair man to come in, charge me $150.85 to show up, plus parts. In 4 years I paid the same $$$ that I could have bought the Home Depot unit and it would last good 8 years not counting the original purchase price of the Culligan water softener. I strongly recommend AGAINST Culligan based on my personal experience.

We signed a contract with this company and regret the contract from day one. Poor service, unable to get out of contract unless you pay the complete rental for x amount of years depending on your contract and they will not return phone calls in a timely manner. Very unhappy!

We purchased a brand new Culligan Water Softener a year ago while in the midst of a total renovation in which we replaced all the mechanicals in our condo. The area we live in is serviced by a Township water system with horrible water. When Culligan came out to look at the old unit we had hoped to install a pre-filter unit to remove the iron etc. and were advised that our unit was beyond updating. We agreed due to the fact that it was 20 years old and purchased a new combination unit that was supposed to use less salt, had a pre-filter and would solve our water conditions. After completing our renovation which included every fixture in all the bathrooms, kitchen and laundry room we now have orange (iron) seeping through which is very disappointing to say the least. To have spent $3500.00 and still have a problem that could potentially damage our investment we would suggest NOT buying a unit from Culligan!

I closed on my home in September of 2015 and I am a single parent which Stacey was well aware of and I informed her that I am not interested in purchasing the water softener until I get settled etc... She persuaded me in believing that it would save on my water bill etc and 12 months same as cash if I pay it off in yr. LIE LIES LIES. The machine is a faulty horrible malfunctioning piece of equipment. She never returned my calls but was Johnny on the spot until I signed my life away. Read the fine print. Stacey is very manipulative and does not honor her word. She told me she would have her manager call me he/she never did. It has been a real nightmare and she has no integrity. They charge you $280 if you want them to remove their faulty equipment. This company is horrible and harp on innocent people.

I called Culligan to ask about an error message showing on my water softener. I was told there were no technicians available to talk to and it would be two days before they could call me back. I decided to Google it and see if I could figure out what it was. Since it might be motor, I called back to schedule a service call. They could not get me on the schedule for 12 days because they are busy installing new units. They offered me an after hours appt. for $150! Looks like their only concern is selling them and not servicing them.

I recently moved in to a home with a Culligan system. I have tried repeatedly to have a technician service my equipment on a Saturday or weekend. And believe it or not, they don't work weekends. I will need to take a day off of work to pay them to service their own equipment. In a 24/7 world this is unconscionable. You can schedule open heart surgery on a Saturday, have a hip replaced on a Sunday or fly across the global over a weekend yet a water technician will not work on a Saturday. Shame on you guys!

4 weeks ago my reverse osmosis drinking system stopped working. There was no water pressure coming out of the spout. I called for a service appointment and scheduled one 2 weeks later. This was their first appointment available. The technician showed up and said there was a problem that needed an air pump to fix. He didn't have an air pump in his truck and I would need to reschedule a second appointment. I rescheduled for a week later.

Beyond disappointed in this company. We have been paying for a water filtration system for over 3 years - moved and wanted to take the system with us. We were told installation would be around $150. I made an appointment for the install and my husband took a day off of work to be present for the installation. The day of - they didn't have us on the calendar so my husband missed work for nothing. Then they rescheduled and he had to take another half day to meet them. It took them 8 hours to do the install.

I had Culligan install a water treatment system about a year and a half ago. What they will not tell you is their harsh chlorine system they install will destroy your well. I just replaced the well pump and wiring on a pump that was 8 years old. Nearly $6K to replace. Luckily I used Michael and Sons to replace the pump who did an excellent job. I approached Culligan at a corporate level and was completely blown off. All they would do, was give me the local Culligan number who sold me this garbage to begin with. I have contacted the local Culligan idiots on 3 separate occasions. The only person who I can talk to is the clerk who answers the phone and all I get from her, is "someone will call you back." Please do not make the same mistake I have in spending $2K for a system that will destroy your well. In the end Culligan could care less.