Culligan Reviews

I have been renting my water softener and carbon filter from Culligan for over two years and it works perfect. I do not understand all the negative reviews about Culligan other than there are various service centers providing different level of service. Culligan's equipment is top notch and my service center in California is outstanding. I highly recommend Culligan and I tell my neighbors every chance I get.

I read a few reviews of Culligan and want people to know my experience with Culligan in Lancaster Pa has and is an awesome one. Why? They came out, gave me a quote, set up installation, and it was exactly as they said it would be. Perfect. After a few years, the experience is the same. I have a service where they fill my brine tank for me once a year (or as needed). Great experience and I am extremely happy with Culligan. The system works perfectly. It softens the water just as expected. By the way, I have had a Culligan system before and this is the reason I came back to them. Also, in business I had a very large system installed by Culligan of Reading PA and they also did a perfect job. All the systems always work perfectly. I never had a repair on any of the systems over the past 30 years.

I called about receiving another $20 bill for sale. I have two bags of salt two weeks after I had the system installed. I was told every six months they would come out and install more salt if needed. I called and was told I would get a return call. I never did get this call. The Culligan system is from Ocala. I wanted out. I don't notice a difference and I don't think it is what it was promised.

The product is a very good product. The problem is that the customer service, at the office level anyway. We used the rental system because we were told that they would update the system regularly if there were new upgrades. This NEVER happened. We were told they would come out once a year and replace all filters and do a basic check on the system. This NEVER happened. We began having leaking issues and loud beeping issues. Their response was to make an appointment 9-10 days later. This is not acceptable. We had no refrigerator water and no ice. We were able to get that annoying beeping to stop by turning the system off. This is not what we consider customer service. We were able to find a replacement company, however, if anyone damaged the equipment in any way, we would be responsible for the equipment. We paid about 44 per month for the rental of this product.

My issues were addressed and resolved personally by the president of the Culligan, Canada. Thank you.

Call Culligan to have my water tested and system looked at as we recently purchased our home with system already installed. He was here a total of 20 minutes with most of that time trying to figure out where my water lines ran to. Showed me I had Iron in my water and then went on to tell me my system was not working at all. He turned off the water bypass to the softener and said I should make an appointment to have a new one quoted. Which I set up. Then call another company for a second opinion. Right after shutting off the water to the bypass I notice a stronger smell and my water became very hard, telling me my system was indeed working.

I always had a small water softener that I bought from Home Depot for around $450. It worked for 8 to 9 years and I replaced it. This time I decided to get a better unit and bought a Culligan. It broke down after 2 years costing me over $200 to fix it. Again after 2 years of last repair it broke down and I am waiting for Culligan repair man to come in, charge me $150.85 to show up, plus parts. In 4 years I paid the same $$$ that I could have bought the Home Depot unit and it would last good 8 years not counting the original purchase price of the Culligan water softener. I strongly recommend AGAINST Culligan based on my personal experience.

We signed a contract with this company and regret the contract from day one. Poor service, unable to get out of contract unless you pay the complete rental for x amount of years depending on your contract and they will not return phone calls in a timely manner. Very unhappy!

We purchased a brand new Culligan Water Softener a year ago while in the midst of a total renovation in which we replaced all the mechanicals in our condo. The area we live in is serviced by a Township water system with horrible water. When Culligan came out to look at the old unit we had hoped to install a pre-filter unit to remove the iron etc. and were advised that our unit was beyond updating. We agreed due to the fact that it was 20 years old and purchased a new combination unit that was supposed to use less salt, had a pre-filter and would solve our water conditions. After completing our renovation which included every fixture in all the bathrooms, kitchen and laundry room we now have orange (iron) seeping through which is very disappointing to say the least. To have spent $3500.00 and still have a problem that could potentially damage our investment we would suggest NOT buying a unit from Culligan!

I closed on my home in September of 2015 and I am a single parent which Stacey was well aware of and I informed her that I am not interested in purchasing the water softener until I get settled etc... She persuaded me in believing that it would save on my water bill etc and 12 months same as cash if I pay it off in yr. LIE LIES LIES. The machine is a faulty horrible malfunctioning piece of equipment. She never returned my calls but was Johnny on the spot until I signed my life away. Read the fine print. Stacey is very manipulative and does not honor her word. She told me she would have her manager call me he/she never did. It has been a real nightmare and she has no integrity. They charge you $280 if you want them to remove their faulty equipment. This company is horrible and harp on innocent people.

I called Culligan to ask about an error message showing on my water softener. I was told there were no technicians available to talk to and it would be two days before they could call me back. I decided to Google it and see if I could figure out what it was. Since it might be motor, I called back to schedule a service call. They could not get me on the schedule for 12 days because they are busy installing new units. They offered me an after hours appt. for $150! Looks like their only concern is selling them and not servicing them.

I recently moved in to a home with a Culligan system. I have tried repeatedly to have a technician service my equipment on a Saturday or weekend. And believe it or not, they don't work weekends. I will need to take a day off of work to pay them to service their own equipment. In a 24/7 world this is unconscionable. You can schedule open heart surgery on a Saturday, have a hip replaced on a Sunday or fly across the global over a weekend yet a water technician will not work on a Saturday. Shame on you guys!

4 weeks ago my reverse osmosis drinking system stopped working. There was no water pressure coming out of the spout. I called for a service appointment and scheduled one 2 weeks later. This was their first appointment available. The technician showed up and said there was a problem that needed an air pump to fix. He didn't have an air pump in his truck and I would need to reschedule a second appointment. I rescheduled for a week later.

Beyond disappointed in this company. We have been paying for a water filtration system for over 3 years - moved and wanted to take the system with us. We were told installation would be around $150. I made an appointment for the install and my husband took a day off of work to be present for the installation. The day of - they didn't have us on the calendar so my husband missed work for nothing. Then they rescheduled and he had to take another half day to meet them. It took them 8 hours to do the install.

I had Culligan install a water treatment system about a year and a half ago. What they will not tell you is their harsh chlorine system they install will destroy your well. I just replaced the well pump and wiring on a pump that was 8 years old. Nearly $6K to replace. Luckily I used Michael and Sons to replace the pump who did an excellent job. I approached Culligan at a corporate level and was completely blown off. All they would do, was give me the local Culligan number who sold me this garbage to begin with. I have contacted the local Culligan idiots on 3 separate occasions. The only person who I can talk to is the clerk who answers the phone and all I get from her, is "someone will call you back." Please do not make the same mistake I have in spending $2K for a system that will destroy your well. In the end Culligan could care less.

I bought a Culligan gold water softener system in 2001 (app 2000 - including the osmosis system ). At first it was hard to get service out when it broke down, but efficiency improved; and prices for service skyrocketed. In November 2015 I am looking at the error code on the digital readout - I know this code by heart. I am going to have replace the seal pack assembly for the 3rd time in less than 3 years. I have had service out 3 or 4 times, for this, and each time it cost me $300 - to put in a part that cannot possibly cost more than a couple of dollars in materials. The excuse is always "you have hard water" - well, Culligan, hard water is your business, and since your equipment cannot stand up to it, I will be replacing it with a different, cheaper, and more user friendly system - which I could have bought with just the money I spent on repairs over the last 3 years.

I had purchased ordinary downtown delivery of water for my office. Culligan seems unable to provide any kind of reasonable delivery service.

We had a water softener system installed just over two years ago, and now I am told the warranty is good for only two years. Coincidence? Now I can pay for a service call to the tune of $160 plus, plus, plus. The sales rep did a Pontius Pilate on us, saying he is way too busy to help. Wouldn't recommend their service or ethics.

August 2015 we bought a whole house water filter and an under the sink reverse osmosis from the Culligan man of Houston. We told him the HOA exterior requirements and our interior installation requirements for our zero lot line patio home. He said all of those requirements would be met. He said we could get a complete refund within 30 days if we were not satisfied. We put down a $500 deposit on our credit card. The installation violated the HOA guidelines and our requirements. The reverse osmosis failed within 2 hours of the installer leaving. I called and communicated this to a phone operator and he assured me someone would contact me. I contacted the salesman regarding the RO and installation problems. He assured me an installation supervisor would contact me. A HOA committee member stopped by our house, took pictures of the exterior and told us we were in violation to HOA guidelines.

We purchased a $1700 water softener in 2009 that replaced a 22-year old one from the previous owners. We have a well and planned on staying at this house so we wanted to make sure we had the one of the best systems we could get in the area. We got a Culligan. The salesman was kind and helpful. The installation went well. But we immediately had issues with the unit not softening our water. The salesman came back many times on his own (as a courtesy) and made adjustments. We never did really get a full resolution, though. We called to have service come out and look at it, but now we were past 90 days so there would be a fee.

Received water from Culligan for years and was satisfied with the product and the service. That is why I am extremely disappointed to strongly not recommend this company anymore. One week my water didn't come as scheduled. I called in and was told too many people were on my route, they needed to make a change and would have my water out to me soon. I didn't receive water for 2 more weeks. For someone who only drinks this water and now is left with the tap, that's painful. Called again and was told I would have water by the end of the week. Didn't happen and the calls and empty promises continued about 6 more times. After 2 months without water, I began calling and asking to speak to the manager. Left two messages, he never called me back. Spoke to another rep who installs systems in the homes and he said he would call me back about that option, never did.

I bought and installed Culligan Medallist Series 8 system in June 2014 and in October 2015 it failed, gives error E1 which means some motor failure. So, it worked for only 15 months! This is really poor quality. Warranty is over, I called them and service call is about 160, and 40 more per each half an hour after first half hour. Alternatively, for future repairs (not this one), I can buy a service plan for 25 per month and then I won't have to pay for repairs. This is 300 per year. I believe it is a total ripoff. I paid 2700 for this system and it worked just little over one year, and now I will have to pay I don't know how much. I would expect that sort of system to work without failures for at least 10-12 years, like water heaters do. Really really poor quality. I regret I wasted so much money.

I purchased a 5,000 dollar water softener from Culligan a year and 1/2 ago. Something went wrong with the equipment and caused me to have a huge water bill. I called Culligan and they told me service calls were not covered under warranty, and that they only cover you for a year. I set an appointment and it was just about a month before they could come out! Ridiculous!!! When the time came for my appointment, they called the day before to reschedule my appointment two days later from 8-5. That's all day!

After one year they need to replace the drinking water filters, just they send the letter (AFTER CROSSING ONE YEAR, not before) asking to setup appointment filter change. I got appointment after 20 days, on appointment day person came, and left the letter in front of my house saying we missed you. Neither prior phone call nor rang the doorbell. When looked the letter I called immediately to office, they kept 20 mins on the line saying we are talking with technician, finally came back saying the technician in your area we will come back. He never showed up.

Usually when we have issues with our softener it takes at least a week for them to come out. This time approximately 1 month ago we were having trouble, when they came out a part was replaced. The water was soft off and on. We then called them again, well another person showed up stating something was missed. It still was not better about a week later - they were called again. They again showed up again and stated it was something else that is guaranteed. He stated he would come back on Friday. We get a call on Friday from the office stating that a catastrophe had occurred and he would not be able to take care of us until Monday. The major issue is that they never show when they say, if you say you're going to show call and explain hence customer service.

We have been getting water from Culligan for the past 6 months. Every single month I have to call and have the driver come, even though the driver is scheduled to come and drop off water. He never shows up on his own. I always have to call and make sure they remembered us. We have ran out of water every single month and when we tell the driver to leave us more water, he is always super rude, like if he was giving us the water for free. We are a serious company, trying to run a business. The last thing I want to do is have to check up on the water delivery every month. It is ridiculous!!! We are so fed up with the rudeness of every single person I speak with from Culligan. They need to learn how to treat a customer and if they're going to provide a service, then they need to do it to the highest standards. CANCELLING BOTH ACCOUNTS TODAY!!!

We have been renting the water softener for approximately 5 years. Culligan has not even once called to follow up on their product/service or offered a service check. We had a credit card on file to be used for monthly payments. The card expired and instead of contacting us via telephone to ask if we have a new card, Culligan sends a nasty final notice letter that they are sending our account to collections. Without even a phone call! After 5 years of service and timely payments. The people you speak with at Culligan are horrible! Don't waste your money. Not sure how companies like this exist with such poor customer service. We are cancelling this service and getting a proper water softener.

Service unable to fix and keep reschedule twice. Charge are filling every visit and unable to fix.

Purchased brand new unit which broke down often. Even though it was under warranty, but Culligan would charge me $100's of dollars for labor. When warranty ran out, the O-Ring needed to be replaced, and they charged me $400 to replace it. Four months later the same O-Ring broker, they wanted another $400 to replace. I finally said no, and disposed the Culligan junk! Avoid Culligan. Do not fall into their trap! Lousy systems, lousy service, lousy employees, and disrespectful attitude!

We paid for whole home water softener. I was very clear that my primary issue was hard water spots on my dishes and bathroom fixtures. I was assured I would be happy with results. The water spots never got any better. I called to complain and the first year was told it would take a while for the old stuff to be washed out of the pipes. The second year they came, tested and informed me the spots were from minerals in the water that water softeners didn't affect. What was the point. I felt like I got the runaround, wasted money and never solved my issue. I was happy with the RO unit under the sink. However, the customer service has gone steadily downhill over the last 5 years. They send out printed cards then tell me the availability is different than what is printed on card. I tell them I work 7:30-5:30 weekdays, they say they only work on weekdays so can't accommodate my need to have service on weekend. AVOID CULLIGAN.

I rented a water softener from Culligan of Kingsland Ga. In a year and a half- I got only 1 salt delivery. The contract I signed stated the salt would be checked and added by Culligan as required. The only time they came was after several phone calls/complaints. Not only that they set the system to regenerate way too much too soon which burned 60 lbs. of salt they delivered in less than 2 weeks. Not only that but they improperly installed the unit. When the tank regenerates it drains out a briny water discharge which should be hooked up to a drain-- they just ran a hose on the ground which killed all my grass where the drain hose was. All this and still want to charge me for the system -even when they admitted when there's no salt in the tank- the system will not work. I finally asked them to remove their equipment which they did- but they want me to pay for no service whatsoever. Buyer Beware of this Company!

I have had Culligan since I was a toddler. I remember swimming in the clear bath water and looking up at the bubble floating on top of the water. I am now my own homeowner and have Culligan in my home again. I have been happy with how my dish come cleaner and they little girl long blonde curly hair is soft and easier to brush for daddy. They wife who I thought would have said "water water," never stop talking about the RO drinking unit for washing food and cooking. My son drink more water than ever before and so do I. I have looked at a lot of review and this best thing I can say is that My Culligan is Great in Mid MO.

I purchased a Culligan water softener in 2005. It was the Platinum model with 1-1/4 " connections. This week the error message came on and I reset it according to the manual. It then began spraying water over the well house and I unplugged it. When I tried to move the by pass valve I found it was frozen. After 3 calls to Culligan service before they called back I found out the 10 year warranty for the circuit board and valve assembly excluded internal parts and they now only make two parts for that model. Bottom line they recommended a new one for 2500 dollars. The warranty was basically worthless. I was shocked that a warranty for any assembly excludes the parts in the assembly.

I purchased a 5,000 Culligan water softener system. When I purchased the system I had no idea we were going to get hit with another fee, $500.00 for maintenance they say. After I spoke to ** a supervisor she said she would bill me next year. So now a year later well I can't understand if they are offering a 10 year warranty why do I have to pay for maintenance? So that would be 500.00 for ten years. This is crazy. Plus the fact that I have complained numerous times that my new toilets are stained with rust. She said I could cancel the maintenance fee but I would be liable for the repairs. This is crazy. Why offer ten years warranty when in all actuality we are paying for the repairs. And I bet when something happens they are going to say is not covered by the maintenance fee. I noticed that Culligan has a lot of complains similar to mine. Please help.

Culligan Water Conditioning of Indianapolis. Faulty rental Equipment and terrible customer service - does not guarantee equipment won't flood your house and damages running into thousands.

I'm inherited a Culligan unit when I bought my home. They called me and made it sound like an emergency that they come out and do a maintenance call. I asked if there were any charges and they said no it was under warranty. Long story short before they came out all I heard was "no charge" and after the work was done the serviceman tried to charge 35O as he was walking out the door. They lie! They now send threatening letters re judgments and court. Some company. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! They lie, then they bully and threaten if you don’t want to pay their outrageous deceptive bills!

I have been a customer for over 10 years. I have been told even though I don't have Culligan water service for almost 2 weeks, that I'm still responsible for paying my monthly bill. I believe that is completely unacceptable and the turnaround time for an appointment is also unacceptable. No customer loyalty.

Rip-off, the guy came to us and said ''I can't give you a quote, I have to go home and calculate it'' then called back: it would cost 80 bucks a month while I CAN own it for $900 from any other company and it's mine forever with 5 yr warranty. Here at Culligan you can only RENT (maybe buy it for double the price than in retail stores) and it's never yours, you end up paying $5k instead of $1k! Am I a charity? Other things made me mad is he promised water testing, it's a scam too! He told me our water was hard meanwhile it is NOT (we got it tested by another company) and he tried to convince me that my plants will love soft water, how?! Softener creates more salt hence plants/lawn kick the bucket as salt kills plants. Oh and they also forgot to let us know RO system will waste water as for every liter cleaned, 5 litres are wasted = water bill will be 4-5 x times more! (Mine is $100 MONTH ALREADY)

10 years ago we moved into a rental, which was newly built. I was informed by our landlord that Culligan would be coming to put in a water softener. It was our responsibility to pay for the rental. 2012 I called Culligan to tell them I was willing to do a buy out and the manager told me that it would cost me 1100.00 for a buy out. I told him he was nuts. So I continue to pay the monthly fee. In August I tried again to get a buy out. The new manager told me that because I was late on a few payments that it would cost me 895.00 for a buy out. Of course I have already spent almost 2900.00 on the rental.

I am happy to say that our problems with Culligan in Indy have finally been resolved! What it took was to speak directly to the owner/manager. I learned that he was a good person and that he was also frustrated to learn of my difficulties. He stuck with me until both our RO and our softener were working properly. In fact, he even provided a new RO at no cost to me.

Unbelievable poor customer service to new customer and new equipment. Purchased brand new high-end Culligan softener & RO system installed late October, 2014. We live in AZ part-time and since then have only a few week of use. Each time in town, we complain the service that expensive machine's panel shows "contact service" and the brand new defective softener has at times used a full bag of salt in a single 24 hour period. The actual service tech seems to be OK but everyone else could care less if their system works for us or not. We suggested they pick up their defective equipment and reimburse us but since it was a few days over the 90-day return policy, all they would say is "you signed a contract!”

I purchased my water softener after having a tech come out to look at my well water. He told me this is what he would put in for my dirty rusty well water. After it was installed the problem never went away. I called and talked to their office and they told me that wouldn't get rid of rusty well water. That was in 2007... I moved into a new house and took the softener with me because I wasn't going to leave $2600 purchase behind. The newest problem I'm having is it says I'm not using any water at all so it's not back flushing. Says I'm always at 100%... Another problem I've always hated is their bypass valve has never worked for me.

Purchased unit two years ago. Got an E1 code. Serviceman said it needed a new rebuild... not covered by warranty. Cause = hard water. No kidding. We wouldn't have purchased a new unit if we had soft water. Replaced the rings with new ones.... and better ones he said since the originals weren't very good quality. He showed me a piece about as big around as my little finger with a flake of rust in it. He said that would cause a problem and I need to buy a 'pre-filter'. What a load of crap. I will never never purchase another one. Cost today - $300.

On the 17th of December 2014, I had Culligan come out because my soft water tank was leaking. There is a lifetime guarantee on the tank. I was told to put a new regulator, which I did and they would order a new tank. They have continually stalled in getting my new tank and they state they do not know why they are not getting them since they have been ordered. I am wondering if there is any legal action I can take.

Think twice before you purchase any product or service from Culligan. Any company is only as good as it handles customers’ problems. I had a Culligan under sink water filtration system in which one of the 2 canisters ruptured during the night. I awoke to find my entire house flooded as a result. This caused a year of hardship and troubles for me. I had the filtration system inspected by an independent testing laboratory. In a 12-page report it very clearly states that this was and is a defective product. In spite of this, Culligan chooses to ignore me and my complaints. Purchase Culligan at your own peril, you have been warned.

I have a Culligan water softener. It is over 5 yrs old, but when the repairman comes to repair it he tells me it is good condition, it just needs---, and repairs or replaces what needs to be done. It works for about 6 or 7 months and then the same problem happens again. I live by myself so there is not much of a demand placed on the unit, but when it regenerates itself it runs continuously until I shut the water off. That in itself is bad, but when you consider I sometimes am on a trip for weeks, the water bills gets outrageous. I just paid one for over $110.00 for one person. When I call the repair service for the Culligan water softener, and leave a message it may be days before I receive any contact from them. It doesn't make any difference how good the product is if you can't get service when you need it.

After several visits from a Culligan salesman, we decided to purchase a rather costly water softener system. The salesman was very convincing but failed to leave out several crucial details and straight up lied about others. One example was that we asked if there was a cancelation policy and he replied "no, it's like anything else, once you use it, it's yours forever." The next week, after the installation of the water softener unit, he brought us back-dated paperwork, one of which was an acknowledgement that we have a 3-day cancelation period, but that it had already expired (remember that the paperwork was back-dated).

I had my water system installed about 7 months ago and since then I have continued to make payments online since the guy mark lost my finance paperwork and I was approved. They made 3 inquiries on my credit score. Now it's in the gutter and now they say my only options are to have it removed or go on rental option. Or to pay in full. Now I do remember when I first financed the equipment he said I could take from 6 months to 2 yrs to pay. Now that they lost my paperwork they have been calling me harassing me like I haven't made 1 payment. I have made payments in good faith online to through website. Now he telling me it will go to collections and he will document that so it will have lawyers involved. Unbelievable. If it goes through collections they will not do maintenance or do salt delivery. Only If I rent. I don't want to rent for life for something that I said I would pay in full after my taxed but I'm making payment of $100 to keep up with account. They are rude and irresponsible for losing my paperwork and they don't care. Totally disappointed with their service.

The company eventually sent out another installer who moved the water softener away from the electrical socket. He was in and out in under an hour, I have to say though, I do not like the plastic piping he used. I preference copper.

I purchased a Culligan system in 2008. I have now had it repaired 5 times and it just broke again with an error code of E1. This is essentially the same problem for every visit. The last service was just in September. This will make call number 6... I've now wasted >$650.00 on repairs. I would not recommend Culligan at this point. A few of my neighbors have Kinetico units connected to the same water supply (Community Well) and have not had any service calls.

I purchased a Culligan Arsenic Filtration System for $2400 4 yrs ago - no warranty offered. Told this system should last a long time. This year the system showed error messages. The Culligan sub-contractor in Prescott, AZ closed with no notice and told by the Phoenix Culligan facility that there was no one in the area to help fix the errors. No one has been able to help me... plumbers, etc. I should have gone with another system with warranty and repair assistance.

I asked the installers to remove the new salt I had put in the old salt tank and put it in the new salt tank. The system was very old, and had been turned off with stagnant dirty salt water in it. I did not know the old system was broken, so I had added new salt. The installers not only transferred the new salt into the new system, but also the dirty filthy salt and water from the old system. Just dumped it in there, and tried to hide it with new salt. There was a drain RIGHT BEHIND them. Why not dump the filthy water down the drain, instead of contaminating my new system from the get go? I guess I should have hovered over them, knowing they'd not give a crap once the system was sold.

In June 2013, I purchased a Culligan water system for a second home in Mill Springs, NC. We visit our second home occasionally, and while packing up to leave in August 2014, we discovered water was spraying everywhere from the "head" of the water filter. Culligan could not tell us why it happened, or how we could prevent it from happening again, but we were told that neither the one-year warranty nor the extended warranty covers this. Unfortunately, the unit is installed inside our home and it happened so fast that the water soaked a large section of our wood floors. We tried to dry it but now the floors have buckled. I regret buying the Culligan water filter system and will replace it with another brand or some other solution.

When Culligan came to check and put salt in the guest house last week, a salesman was riding with the service man. He said the system had been giving them problems and we should consider replacing it (dumb me for believing a salesman). We were told they would duplicate the system we had at the front house for the guest house. (We paid $2899. for water softener, aerator and pump. We have the Gold system put in two years ago.) He called the office for the price and they said we paid $3199. I did not look up the statement until the next day. But, I thought the increase in price was acceptable due to cost of living and product etc.

We purchased a 2005 home in 2013. The home had a Culligan Gold Series Automatic Water Conditioner. 1st major leak was August 2, 2013, which was the o-ring. 2nd leak on 2-14 & replaced bypass equipment. Continued to leak and determined it must be a fleck of sand. 3rd leak was 4-14. Repairman came out multiple times & finally diagnosed a problem at the base of the tank and redid the base. Previous owner replaced the tank unit March 29, 2011.

I called for service due to a continuing pumping action that would not stop. First day, the serviceman charged me for a new part. I was never given any proof that there was a new part put in. In a matter of hours, I had to call for service again for the same problem. The new part did not fix the problem. After waiting for an hour for the problem to be fixed, I went outside to look for myself. In a matter of minutes, I could easily figure out what the problem was and I fixed it. The tubing had slipped to the bottom of the tank where it was picking up particles and blocking the filter. The next thing I knew, I received a bill to close to $500.00 for parts and services. I called to complain but said I couldn't afford to pay the bill all at once but could send them $25.00 a month until it was paid. This is exactly what I have been sending them each month. Then I received notice they had turned my account over to a collection agency. As far as I can see, I was charged for a part that may or may not have been replace, and for service that was never done right. To me this is a possible Fraud on their part.

Several years ago, we had contacted Culligan for quote on water system for our home. We met with a nice salesman that assured us that our high salt demand "would be no problem at all". Later, we started having delivery issues, wrong dates, broken promises etc. Repeated calls to the office led to no resolution. I was forced to buy my own salt to keep my softener in operation. When presented with bill for 2 months service (44.00), we informed them about the need for us to buy our own salt for our machine even though we were on a program. We informed them that we needed to be reimbursed for the salt we were forced to purchase. They agreed if we could provide them with receipt. Unfortunately, a receipt was not available. Then they sent us to collections! When I disputed the bill, they added 80 more dollars to the bill and resent it to collections. They refuse to talk to me, refuse to make things right. BTW, their machines are junk, cheap, overpriced plastic. We are now at an impasse and even their corporate office will not help us. AVOID THEM LIKE THE PLAGUE!

My husband and I bought a Culligan Sulfur Clear System and Water Softener 5 years ago with a standard 5-year warranty. Last year a piston went out on the Sulfur Clear System which caused continuous water flow. This in turn caused our sub pump to go bad. We called to get it repaired,. This part isn't covered under the 5-year warranty. How convenient. We paid for the replacement. It is now a year later and we are again having the same problem, so here goes another couple of hundred of dollars. We went with Culligan because we thought they had good products and were a reputable company. We were wrong. I wish we had the money to replace this system but we simply do not so now we are left with a shoddy product that is going to bleed us dry of money we don't have. I would not recommend anyone installing a Culligan water system as it seems they aren't made to last beyond their standard warranty.

I have a Culligan Water Softener that was sold me with promises of superior customer service and product quality. However, I have had problems with it. This is not a cheap product. They charge me every time to come over and only have lame excuses. Then I heard from different people that Culligan is actually junk. Wish I'd known that before spending all that money. I talked to Scott the service manager and all he had was a bunch of stupid excuses. My best advice is to stay away from this manufacturer or watch your money go down the drain.

This product ($2600) did not work. Our water quality did not improve and we are constantly needing work done to keep it running or not running our well water out. I would not ever recommend Culligan products to anyone ever again!

Culligan's faulty water treatment unit poisoned our drinking water - our family got sick and Culligan can't find this faulty unit. It could be in your house, poisoning your family.

In 2008 I had the misfortune of purchasing a reverse osmosis water system from Culligan. I say misfortune because I chose to finance the system through the company and the ensuing and still ongoing hassles associated with dealing with this company has turned me off ever dealing with a water company again. First of all, the system was supposed to cost $1200.00 and thus far the payments and interest have come to more than double that amount, all of that money for a system that had to be discarded some 5 years ago.

We have well water & iron bacteria. Can't shock well as holding tank is buried. Needed chlorine pellet injection system. Was told by CULLIGAN they've installed these systems. 1st installed it backwards, returned & did something that did reduce the ridiculous maze of pipes! No instruction or manual provided. As soon as they were paid, they now know NOTHING about this system! I had a chlorination system in a house 10+ yrs ago, installed by Agway & sure wish I had known they still did water treatment! $650 later & thankfully finding Agway still does water treatment, now must spend more to get this corrected. For sure,they wont refund anything! The owner didn't want to refund for clogged filter that was their fault for installing backwards. CULLIGAN may be okay (debatable) with water softeners, anything else, please look elsewhere!

10-Year-old Culligan system digital board went blank (just a digital picture of a phone). Internet says, "Call Culligan", No problem. I call them and they come out and all that is needed is to "reset" the circuit board. Less than 5 minute fix , $80 service charge (which I have no problem with, they had to drive 30 miles /gas/time/etc.). After approximately 2 weeks, we notice our water getting hard. I make the usual trip down to the utility room in our finished basement and to my surprise I step onto soaking wet carpet.

I purchased a softwater system from Culligan in 2006 and the salesman told me if I purchased the privilege program package - for $4000 - then everything would be taken care of for the life of the system - maintenance, salt, etc. At the end of the year I received a bill for $250 which I balked at. At that time they said that the charge was to cover maintenance on the osmosis part of the system. So I ended up paying the annual charge then and for all subsequent years. This year I am renting my house out and have a PO Box where my mail is routed to me. I got my bill late and paid it promptly.

I did buy this Culligan Water Softener with smart sensor last month and is not working and I try to return, and they don't want to return it. I DO NOT recommend you to buy water softener from Culligan. It is a piece of JUNK. I paid $3000. I would like to take this case to court.

We had Culligan install a water cooler in our office and due to non-compliance of contract, our business purchase had to be rescinded. Our cooler had been installed only several weeks when I called asking what could be done to help us out as we had to vacate the space. I offered to pay for the installation and the response from the owner, Brian **, was "I don't even make any money until the second year." Every other vendor did whatever they could to mitigate our losses. I know legally I am required to fulfill a contract, but their customer service and retention policy is the worst I have ever encountered.

I called my local Culligan office in Columbus Indiana one week ago, Monday, April 1st. I told them I needed a water delivery. The operator told me that I would have to wait until the 8th which is my normal delivery date. Due to illness, I was advised to drink more water and it should be filtered. I called today when my normal delivery would take place and was told my delivery man was sick today. I can't believe one delivery person could not fall to a substitute for his deliveries. What a way to run a company. Is there no protocol to the operator or supervision when a customer has a complaint? I told her they are not the only water delivery company and I wanted to speak to her manager. He was not available and she would have him call me. So far no call. What a way to run a company. Culligan did not make me smile today!

Our house had very hard water, so we called Culligan to get an estimate for installing a water softener in our house. The initial install went well, or so we thought. The gentleman who installed the unit was wonderful. However, several months after installation, my husband noticed that our unit was going through salt before the three-month delivery cycle. It was then that we discovered they did not bypass the unit. We had been unknowingly watering our lawn all summer with soft water! A bypass was supposed to have been performed upon the initial install, which is standard procedure and part of their initial bid.

I bought a UV light. I wanted it shipped, the reason being that I live 285 miles round trip from my home. They said they did not want to ship. I then asked a neighbor, whose daughter lives in Chico, to bring it to me. So she picked up the UV light and brought it to my home. When I held it, the light fell out of the end and broke. No tape on either end of the cardboard. So I called and talked to John, who was indeed very helpful and understanding of my problem. He said he would have it shipped out the next day and would make sure it was packed properly, only charging me the shipping. I therefore agreed to the new charge. Now the next day, I received a call from John and he stated that a fee of $45.00 would be charged to my account according to the manager. He stated that they had to charge me cost of another plus shipping. My question to you is why do I need to pay if it was due to improper packaging of the first unit? I am very unhappy. Please advise on what I should do. Thank you very much.

Driver changed exchange tanks on 4/30. He did not tell homeowner the system was leaking (O-ring missing) but turned off the well pump switch instead. Homeowner realized they had no water. I found the switch turned off and when they turned it on, water sprayed all over basement. I called at 4:30 pm for repair and got the message that I was calling after business hours which were stated as open until 5 pm. I then called the emergency number and was told no one could get out to fix it until the next day. When they came, they only installed one tank, not the two tanks required. The system did not function properly so we called again on 4/11/12.

We signed up for a water conditioning system and installed drinking filtration system in November of 2009. We are renters and there was a previous system still in the garage. We received a $9.99 for the first three months promotion. Culligan began billing us immediately. A Culligan installation technician came to the house and supposedly set the system up and installed the water filter. The system did not work, so we called them back and let them know that the system was not working.

I have been calling for over a week to get my service disconnected since the purchase of a new home. Every time I call I am told I need to contact my sales person. I have left several messages for him with a return call. I have asked to speak with another manager and said that line is busy (is this a way for you to get extra billing) and I will get a call back. There’s still no call back. When I signed the contract, your installer took all my personal equipment with him. I asked why he said it was no good. I informed him this was a rental and would only be in about one year. He said that when I stop service, they will leave this equipment here - or so I thought. Now that the landlord is living back in the house and I no longer have access, I am still being charged for the system.

In the past year, we have had so many problems getting deliveries based on our service agreement to the point that the district manager had to get involved. Hopeful but doubtful that that information is shown on my account. My account number is **. We were suppose to have a delivery yesterday, 3/6/12, but they were no show. Then today, 3/7/12, I started calling the Florida office in Ocala at 8 pm EST and received the answering service until 8:45 am, who advised me they open at 8 am EST. So I tried again at 9:01 am, and let it ring 10 times. No answer on main line or toll free line. So I called your main office which put me through to the Consumer Affairs office and left me on hold. So I hung up and tried back to the Florida office which then actually answered the phone. I asked to speak to someone that could confirm my delivery dates and she connected me to someone's voicemail. Please advise what I need to do just to get some customer service.

I was charged for a service that never worked. I was told 3 months ago, that there is a recall for our unit, but they are still charging us for months that we did not use. The total of was $459.00, which we were not able to use.

My husband and I bought our Culligan system about four years ago. We signed the agreement at the time of purchase for the service and delivery of salt. This is $24.95 extra a month. Several times over the years, I've had to call because we have ran out of salt. That's really minor compared to the current issue. I will admit our well was very bad. The system has not worked properly since we purchased it but I knocked it up to the old well. We just had a new well drilled a month ago. The "sulfur clean" part of the system has not been working in since we called for service and after three calls, I finally talked to someone about coming out.

My name is William ** a client of yours since I installed my first Culligan softener in 1969 (at Chatsworth Dr. Toronto). I acquired a second unit in 1973 (Dawlish Ave. Toronto) The third unit I had installed in 1976 at my present residence (address shown above). When the third unit had finally come to the end of its useful life of 33 years I bought my fourth Culligan softener which has been in service since March 6, 2009

I rented a water softener system from Culligan in April. Two months later the water smelled like eggs. I was advised to purchase a water heater $570. In September I purchased unit 3800. In November, I found out system never was serviced during rental term and carbon is gone. It had to be re-bedded. They re-bedded and broke the system same day. It had smelly water running in my yard for 5 days. They installed temp unit. Mine came in a month after it was promised.

After reading this site and complaints, we don’t feel left out dealing with Culligan. They seem to have a good reputation in misleading customers. Ever since Culligan serviced our iron filter, we have an odor issue with the water. At first they identified it as a neutralizer, and the technician was about to dump in the neutralizer media into it and checked the level of media before doing it. He found the media is full; yes of course, since it’s not even a neutralizer and it’s an iron/sulfur treatment system. Later, they rebed this system with iron filter material which doesn't work or treat sulfur. For which they charged us $294. Also during that service, the tech did not know what a venturi is and how it works. So I adjusted the cap tight, which stopped the oxidation/precipitation process to work properly.

I bought a Culligan water softener and had it installed. It failed and flooded my basement. Culligan came out after the 3rd call 2 weeks late. They charged me to make repairs and would not honor the warranty. The product was defective and installed improperly. I have $6,000 in damage not covered by my homeowner policy with Preferred Mutual.

I received a delivery on 8-18 and they left me red water instead of blue. My wife called the office and was told all they had was red and that is why they left the wrong thing.

Dear Culligan,

I had a bottleless water purifier dispenser installed in my kitchen on Dec. 9, 2010. All my family got sick soon after. I called the company because I noticed that the water was cloudy and there were some particles looking like dead skin and greenish slime in the water. The technician came on the 15th and found out that the technician that had installed the water system had used an old rubber waterline instead of the new plastic line that he was supposed to use. That old line was installed after the water went through the filters, attached to the back of the refrigerator and to the new plastic line going to the water dispenser.

I'm having terrible service with the Irving, TX office. I take off from work in the morning expecting to be the first customer they see. This is what I requested for and I was told I would be the first customer on 9/7. Around 8:30, I called the office and was told my tech had an emergency and I would only be seen at 11AM. Why didn't I receive a call stating the tech would be late?

I called Culligan and told them about my problem: leaking instant hot water dispenser. The young girl said she would schedule a service call and they could fix my problem. When the service rep. took a look at my problem, he said sorry. He said they only service Culligan products, and that he couldn't fix it. I immediately called their office and spoke to a supervisor. I stated that the young girl who scheduled my appointment should have told me that a Culligan service couldn't fix my non-Culligan instant hot water dispenser. I asked for a reduced price on my $148 service call, and their office said no. I explained that I thought I was a valued customer and they would sure want to keep my business. I said I would no longer use their product or service, but the supervisor still insisted on me paying $148.

Culligan water has decided to put a lot of people out of work because they don't want to deliver bottle water anymore. All customers I have spoken with think this is a bad thing for all of the obvious reasons, just because they want to re-introduce the r/o reverse osmosis. They are willing to put hundreds of hard working people out of work. People in Las Vegas love bottle water and they love their drivers but what Culligan is doing is creating not needed mental, financial and physical hardship.

I live in a condo on the ground floor. The drivers I have at Culligan are great. I asked once for them to deliver the water onto my patio so I would not have to be there to buzz them into the building. They have done that for me ever since (except sometimes in the winter when the snow is too deep). All the drivers that I have had/known are pleasant, courteous, professional and prompt. I have had nothing but terrific experiences with Culligan. I have been using them for about 7 years, and they have been providing outstanding service to me the entire time. I really like the personnel, from the office workers to the drivers. Keep up the excellent work!

I have been waiting for Jim ** to get back to me after Mike ** passed my complaint to him. It has been almost 2 weeks and he has not returned my calls. I will not repeat myself with the long details of my issues, but I will state that if someone does not take the time to correct what has happened, I will be forced to remove my payment from my credit card. Contacting the office of the president began with hope, but has become another waste of my time.

I have called the business three times and the office of the president twice. I have been waiting for 15 days and nobody has called me or come to fix the problem. The salt tank is completely empty, no water. The water and salt are leaking. The ground is soaked with salt and water, damaging my property. The leaking is ruining the storage room in which the water system is located and the objects stored there. Due to this long wait, the damage is only increasing and will therefore cost me much more money to repair it.

I called Culligan to fix a problem- My house was starting to have discolored water and I have a Culligan water softening system. On the first service call, the technician said and wrote up that he replaced a part on the water softener system, the problem persisted and I called back. On the 2nd service call the same service person said that it was the part that he installed the last time-it was stuck-and he then claimed this time he had fixed it. No the water was worse than ever- see description below. At that point I called in 2 other people to diagnose what was wrong because after 2 times with Culligan I didn't feel they would ever fix it.