Culligan Reviews

I went with Culligan because they told me the smell of sulfur in my water would be fix with their 8000$ system. The smell's still there and when I call them they pretty much said too bad no reimbursement. They also have really bad customer service. I don't recommend for anybody.

Scheduled service twice. No show and no calls. Just blew me off. This is the third time this has happened. Customer rep on phone said just an oversight on the fact no one called. There is no excuse for not calling.

We LOVE our water! Even the cat Loves the water! We got a new pressure tank, water heater, and water softener. The technicians that installed all appliances were GREAT! They answered all our questions and educated us on how the Softener worked. Our salesperson Rick was very helpful and available to us whenever we needed him. The entire team was AWESOME. Thank you very much!

The service was great. They came out, did what they were supposed to do and then we told him we were done. We do our own treatment. But every month they send somebody out and every month we tell him no. We don't want no more services. Wrote him a note through the mail. Call him several times and told him that we've canceled. They said everything's taken care of. Every month is the same routine. Would not recommend them based on the customer service.

We love Culligan Water and our new system! We have worked with both and Jerry ** and Scott ** to assist us in setting things up and they have both been so kind, attentive and helpful. It appears everyone on the staff is! We are grateful for the new system in our house and the care we've received through the process. We will definitely recommend to friends and family!

We have been Culligan customers for 15+ years. Up until the last year, we have very few issues. The past 6 months, I have had MULTIPLE billing issues - the person in Customer Service speaks poor English (strong accent) and has an attitude to go with it. When you call to schedule an appt for service or complain about a billing issue - she claims it is all set but yet the problem keeps happening. I called again last week for a $7.50 'service fee' that I was billed for. They sent out an email 2 weeks ago with a bill for just the service fee - the next day, they sent another email saying 'disregard the email yesterday', they have been having ongoing problems with the new software they use for billing. 2 days later, got the same bill AGAIN - then they took it out of my bank account. I called and got this woman I deal with frequently - I asked to speak with a supervisor. She said she could 'help me'.

Get service, make a payment, with 9 to 10 days to spare for deadline, and they sending you a late notice shortly after. To move along you pay it with next delivery dues, a week plus, time to spare and again, another late charge notice sent to you. Crooked and Unsat personnel who love wasting trees. Try applying payments instead of them sitting on your desk for a week, gathering dust.

First off I have been with them for I believe 4 months. I was told yesterday they would pick up my empties because I forgot to leave them out. They did. I was also told my bill was less than 30 days. I asked them what the $12 payment was on my bill. They didn't know. I texted a copy of it. Got a returned call telling me they no-longer want me as a customer. What? My bill was always paid!!! I just wanted to know what the $12 payment was!!!

I have been using Culligan for the last 4 years, the product is good, but customer service worst than any local product especially is Norristown PA location, for sales they are always available but if you want any services to change the water filter then there no response over phone and voice mail. You have to wait for days to get a response from them. Very non-professional approval toward existing customers.

We moved our water business to a different company because of very poor service. Culligan came and picked up the three Water Station we were renting from them. Now months later and after 7 phone calls, they are still billing us for the Water Machine Rentals. We have now given up on Culligan doing the right thing. Poor Delivery, Very poor Customer Service and extremely poor Accounting Services.

I used Culligan for about a year. I stopped using them and bill was only around $20 a month. I told them I was no longer going to be using their services in 2022. Now I received a collection bill on $353 that I never even knew about! They said I racked up finance charges, but wasn't even receiving water because I stopped it, so be a I didn't want their services anymore. They still was charging me without me knowing. Be careful I would look elsewhere!

We purchased a Hans RO, whole house reverse osmosis system, by Culligan. We've had it less than 2 years. It's still under warranty but we cannot get them to service the unit. For 3 months now they've claimed they can't get parts. The unit leaks, has low water pressure, and is down to less than 50% efficiency. I've called and emailed the local dealer as well as corporate. All I'm getting are crickets. After spending nearly $20,000 on a water system I would expect better service than this. Be careful if you purchase one of these units from Culligan

I inquired Culligan concerning a water softener and reverse osmosis filter systems. My wife and I are advancing in age so it's more difficult to service a water softener. The service plan was advertised as salt supplied and placed in the salt tank. The "technician" would inspect the system to ensure it was operating properly when adding the salt. Three deliveries have been made with no salt added to the system. The salt has been dropped at different points including the front porch today. I know the delivery date but not the time. Be very aware if you are told buying salt from Culligan is worry free and you are a valued customer. The filter system leaked after installation, but the technician couldn't locate it. I determined the location of the leak and recalled the technician to accomplish the repair. Inspect the installation to ensure nothing leaks. Being a valued Culligan customer is filled with frustration.

The brand Culligan Water is widely known and I would say favorable until you actually deal with the franchise. We bought a house with a RO system and Water Softener installed and maintained by Culligan. The folks we bought the house from suggested we reach out to the local dealer in Dayton, OH. Which I did. Unbeknownst to us is that they have split the division between service (the mechanical ends like the RO filters and the Water Softener equipment) and salt delivery. When I first spoke to them (I actually spoke to them) to get the lowdown before we took possession of the house when I called back I left 2 voicemails and even sent 2 emails and never heard back. I figured that did not want my business.

They fail to follow up with customers as promise. Gave me wrong information. I found a promotion free installation, so I reached out to Linda and mentioned it. She said, "Yes there is such promotion, let me call you back,” she said. She calls back and say, "Well we have to run your credit," came back and said I would have to pay $159.00 deposit. That’s being misleading. I have not heard from her since then. Poor customer service indeed.

Professional and excellent customer service. The service representative answered all my questions thoroughly and respectfully. I don't know why I waited so long to get a water softener and reverse osmosis water filter. And excellent customer service.

I hated everything about having someone from Culligan come into my house. They did the whole water sample science experiment to scare you into how bad your water is for you. They give you your options, prices & push paperwork to take all your info credit card etc. I was uncomfortable & wanted to think on it. They kept pushing getting my info so it was “on file” in case I change my mind. Not to mention they push the newer filters which range from 8-10k and casually want me to give my credit info for credit checks. My salesperson called their boss offering deals etc. The whole thing was not ideal and I did not think this was what I’d be getting when having someone come In.

Completely professional and customer centric experience, from the salespeople to the installers and the follow-up technician. The owner is a stalwart supporter of our community and has done quite a bit on his own to help our home development organization by being a leader and volunteering his valuable time.

A service call was scheduled for between 12 and 2 PM. At 2 PM no one had arrived. I called Culligan and talked with the service department. They said the technician was running late. I asked if he had my phone number and the service department confirmed that he did. I asked why he has. It called to tell me that he was running late. They offered to reschedule the visit. I told them, no thanks. I feel like they think that customers have no choice except to take what they can get. I suggest finding another company offering water softener services.

Cullingan water in Goldsboro NC horrible experience. I got charged double twice. Even though I have all my bank statements transactions that I paid on time, they would say that was a service from different month. I cancelled the service and still got billed for $3.21 and went up to $8ish just for them to pick up their empty bottles.

I called Culligan to have my water reset, $200 for someone to come, that I kind of understand but still a bit high. No one available to call me to set up the codes. I will not get my next unit from them.

The initial sales and installation process went well, but the service afterward was very disappointing. When our system stopped working, it became extremely difficult to get any assistance from the company. After four separate service calls, during which the system still wasn't fixed, we were promised a visit from a supervisor. He missed the first appointment without explanation, and when we rescheduled, he failed to show up again. Frustrated with a whole house water system that wasn't functioning and a company that seemed indifferent, we ultimately decided to remove the three-year-old system and replace it with one from another company. We are very satisfied with our new water system.

I liked that the installation was very professional and quick considering what the service man had to work with. We have our plumbing in the basement and he had to carry the equipment down our 'workman's' basement stairs. He was friendly and helpful. We are very happy with the new system for our showers and clean smelling clothes. We especially love the RO water out of the fridge. Thank you!

The consultant was informative as well as the technician that came and installed our new water conditioner. Explained how it works and what type of salt to use. How often it runs according to the amount of iron we have in our water.

The equipment is high quality and the service is prompt and courteous. They've maintained our equipment for the past 10 years and I don't see any reason to change vendors. That doesn't happen very often and it's appreciated when it does.

6 to 8 months into my brand new first home I had to replace the heating element in my water heater due to calcification. Having a water softener system has really saved me money and saved my home. They also have a great staff.

Culligan has excellent service, from start to finish! We were genuinely impressed with every single employee that we dealt with. Our salesman (Jim **) was very honest and provided the necessary water testing, as well as all of the info that we needed to make an informed decision. He really helped us to stay within our budget! The technicians that installed our system also went above and beyond our expectations! Our service technicians were absolutely AMAZING! They stayed until the job was finished and even ran to the local hardware store to get a part that needed to be replaced on our existing plumbing. We absolutely LOVE our Culligan water softener and reverse osmosis system!

The customer service agents and delivery drivers are top notch! The process for ordering and paying the monthly bill is streamlined and efficient. I've used other water delivery services in the past and there is no comparison. I highly recommend Culligan Water of Belleville.

I went on Angie's list to find a water softener provider. I had three responses that came and tested my water. The last, was the Culligan Rep. He stated (exact words) "If you go with one of the others, you will have two tanks in your basement. If you buy our product, you will have only one. It will "do it all". I bought. After many years of paying to have it serviced, I am still dealing with water that literally eats my faucets (had to replace 2), turns my tooth brush holder an ugly brown, and many visits by my new Rep. I was told I needed a water softener. That is what I was thought I was getting for my $2000.00.

Hi I had tried to get a water softener system at my house. The seller came and I explained that I don't want it in the house. The seller told me is not a problem. He went and measure everything took pictures for technicians etc. I had to take a loan for this got approved and got the appointment for install.. So far so good...well...

Albany NY...I bought an RO system. Ran just to the kitchen sink. The tech came on a Friday afternoon. Saturday night I went down and saw all this water on my basement floor. A slow leak so I waited until the next day and reported it to the salesman and 24/7 service along with the fact that I had purchased an extra set of filters which were not left. NO ONE CAME TO LOOK/FIX THE PROBLEM!! So on Monday morning I hired my own plumber to fix it (a nut which was loosened by the tech and not tightened enough) and BLOCKED this company from my phone. If they don't care to hear me then I DON'T CARE TO HEAR THEM ASKING FOR PAYMENT!!!! They are incompetent and thieves. I ignored them for 2+ years and then they brought me to court. Because I didn't respond to the courts I lost out and had to pay them. THEY SUCK!!!! DO NOT DO BUSINESS WITH THEM.

I love the delivery option for my water. Culligan makes it easy to work with them and have some of the best customer service I've come across. When I hit a hardship they made it easy to overcome and keep my service going with limited interruptions.

They're very easy to work with and they respond quickly. We have been customers for the last 4 years and the water tastes much better than it previously did and now my place of employment also uses them and it's has made a huge difference in water quality.

When the sales guy came we were told by him the payments would be for 5 years. Little do they know I recorded the conversation. Fast forward 6 years. Payments stopped coming out of our bank then 1 year later restarted again. We called and were very rudely told the payments are for 12 years. Yes that's right 12 years on a 5000 system. This company scams people. I would never recommend them to anyone ever.

Very flexible on water deliveries and the amount of water you need. Drivers are very respectful and go the extra mile to help. Water is really good and my family now drinks more water that they really need. Thanks Culligan!

I have been with Culligan for years for my soft water system, at the start it was working smoothly (billing and services) until my local Culligan water started charging me for services that has not been rendered. I am part of their delivery services for salt and filter change program. Recently for this month the driver delivered salt and left the filter outside our house (which we don't know of and no text was sent prior to the delivery), he did not even ring the door bell when we are just inside the house. We don't know how to change filter and what does he expect us to do with that filter? I don't want my system to be malfunctioning when we are not trained to do that.

Very helpful, reliable, consistent and always high quality. Jugs are clean, and always neatly placed - especially helpful when one needs to carry them a distance. Staff is always courteous and friendly.

Problem sorted out.

We purchased a high efficiency water softener and reverse osmosis system in March of 2018 (6 years ago). RO "button" rusted 2 years ago and became unusable. Customer service informed me that the button is not replaceable and that the whole system would need to be replaced. This seemed absurd and so I called back another day hoping for a more informed person. Nope. Many calls to many jurisdictions gave the same answer. Button broken means $600 dollar fix, and even an example given of a woman who had dropped her button into a sink and then paid for the cost of entire replacement. After much digging I found that in fact the button is replaceable through Culligan at about $30.

We have a service contract with Culligan and they keep our soft water system running in tip-top condition. I would recommend Culligan to others considering buying a soft water system and also those considering having Culligan maintain their system.

We decided to go with Culligan based on my lab work when I knew the brand by its quality. We installed an over $10,000 system in our condo in Shrewsbury, MA where our daughter lives presently and where the water quality is famously miserable. Three months short of its 1-year anniversary, the filter system for the kitchen sink got completely clogged. Tech came and changed the 4 filters. 24 hours later there was still no drop of water.

The tech came out, my unit was still under warranty so I didn’t have to pay the $180 service fee! The tech kept insisting it was my well, it’s the faucet, plumbing… anything but their system. And I told him I cleaned the trap, replaced the faucet like he told to me to do last time! I emptied my tank 2 times before he got here for the service call and he ultimately had to put chlorine in the tank and so far so good! Nice guy. I just didn’t appreciate him blaming everything else after I explained to him the situation.

I'm a long time customer. The delivery guys are always helpful and friendly when I see them. The water is good too. I live in an area where the water is very hard water. I use Culligan water for drinking and cooking. Great customer service.

We worked with Karen who was extremely knowledgeable about EVERYTHING, not just about Culligan systems. She thoroughly explained everything she was seeing and thinking, and gave us recommendations on what the issue could be with our current system, and ideas on how it could be fixed. We ended our first visit with specific instructions on what to do next, and then set up a follow-up appointment for her to retest our water and asses everything to see what the next steps would be. Upon her return visit, she re-tested our water, and a sample that we had collected in between our first and second visits, and was able to determine that our current system is working fine, but had just gotten behind somewhere along the way, along with our water pressure tank not being aired to the proper PSI.

Great customer service and installation, and extremely happy with the outcome of the water, such a huge difference with the drinking water and the water to bathe in and washing clothes. It's nice to not have my skin hurt and my clothes to not be yellow when I wash them.

We love our Culligan Systems! We have had our Reverse Osmosis Water Purifier since 1998. And our first Water Softener System for a little over 20 years until it quit working. Culligan set us up with a new one about about 5 years ago and that's when we got on their service plan/warranty. Our service technician Rafael ** is awesome, he comes to our house with salt and checks our system to make sure it is working at its very best every 3 months. Rafael always goes above and beyond for us.

Worst service ever. They charge 110 $ just to come to your place and 30 $ per 15 mins doesn't make sense and since they can't figure out the problem. That's their product and do not know the problem ? does not make any sense. They hire people to give us the service so they can make money by not doing anything. If you guys are using Culligan please be careful. I don't recommend them at all

I am pleased not to have to drag those heavy bag of salt nor worry about the equipment not working. Culligan takes care of all that for me. Their equipment is very reliable and having a specialist take care of my water quality is a big plus.

I did purchase water softener in July 2022 along with salt delivery package for 3 years, They never informed of additional charges for delivering salt nor it's mentioned in contract and they started to charge 4.50$ for every delivery per each quarter. This is literally money minting from customers by giving false promises and charging again for deliveries. Please be aware of this if anyone is purchasing a product.

Be carefull with maintenance costs. The salesperson does not disclose how much it costs to replace filters every year. There is a house call visit cost of about $150 plus the filters themselves, which runs another $135. There is no option to buy the filters from anyone else and when you buy them from Culligan there is about a $40 sh attached to the filter's price. STAY AWAY FROM THEM.

Never show up with water when scheduled.... I guess Friday before Christmas on Monday is a holiday as well, only they do not tell you.... They just don't show up and you have no water. You call Corporate, but hey, they all are franchised, so Corporate does not care, and neither do the people that work there. When I said close my home and my business account, they pretty much said, "Screw you," and they are both closed. Good luck to those people when they need a new job. :(

I was very disappointed to find that Culligan locked me into a 5 year contract! The slick salesman never mentioned anything about that! I got some ridiculous quote from them to "buy the equipment". Hope this helps someone else from making a huge mistake like I did!

I highly recommend Culligan's services. Professional team and reliable. The equipment works flawlessly. Deliveries of products are always on time. The yearly service for the equipment is done timely and professionally.

Culligan provides a quick and easy process to get your water system installed. From start to finish the staff are very communicative and helpful. I had my water test done on Friday and by Monday the water system was installed. They have several different options for water systems but they make it easy to understand.

Andrew is Amazing! He gives me a call when he is near so I know when he will be here & can let him in the gate. He has offered to adjust my place on the schedule in order to get here before I need to leave for work so I'm not late. And on top of this, he always has a smile on his face & is genuinely pleasant every time. Give this man a raise. He deserves one! Thanks Andrew for all you do & who you are!

On time service, Update appointments and calls customer. Really great product and Professional Service. Really great tasting water. Representative will answer all questions or return calls with further info.

My husband and I have utilized the Culligan of St. Cloud water softener rental service for many years. Their online monthly bill pay is simple -- a reminder comes right to my email -- and the Culligan techs and reps are especially courteous and helpful.

After a retest by Culligan that I insisted upon, it was discovered that the $1400.00 UV system did not remove all of the Chloroform and E. coli from my well water. Culligan refuses to remove the system and refund my money. Need I say more?

We had a water softener with Culligan for over 8 years with an automated debit on the account. ONE TIME a payment was missed because our account was compromised and frozen, and instead of reaching out to us, Culligan started billing us for payment without reinstituting the debit, we did not know they were doing this so we started being charged late fees. Further, we received 4 bags of salt every month that we never had to use because the unit was not working properly, so we accumulated 20+ bags of salt and even after we called for service, nothing was done to correct the issue. Even the technicians who removed the unit after I cancelled our account admitted that we should not have that much salt unused and that the unit should have been using more salt if it was working correctly. I am certain that we were paying for a service that we were not getting.

I got a card in the mail advertising a $19.95 Softener Inspection and Water Test. I forgot to give them the code when I scheduled someone to check my water softener, and paid $114 in advance of the visit. I kicked myself for forgetting to give the code for the $19.95 inspection, but that's life. The service call took about 20-30 minutes. Nick was efficient, adjusted the regeneration to be more often, and tested the water hardness. I have no complaints about the service itself.

Very professional and helpful. Both for the consultation and install. Answered all my questions and gave great advice. It has been a week of great tasting water. Oh and our towels are way softer. I'm confident my future service needs will be met with my full satisfaction.

I get great service. I am given notice as to when they will be here. The delivery driver is very nice. I am very happy with this service. I have used another service and I am glad I made the switch to you. Thank you for making it so easy to use you.

Water softener is old technology but still works OK! The Iron filter/curtain is such a terrible product they won't even warranty it. If you not home and the filter fails you will lose most of your basement carpeting. I'm just a dumb plastics engineer and I can tell when the Iron curtain will fail. It has its own cleaning system "bleach" and when that system starts to use less and less bleach to clean itself that is when you need to start worrying. What happens it builds up pressure and blow the cleaning line off and pump water for hours all over your basement floor. Service from the WestBend Wisconsin office is the worst. Please use anyone else. You will be happier than using Culligan.

Poor communication by the company and very unfriendly delivery service. The company didn’t pay attention to our specific issues. The delivery person did not have any good manners. Maybe the company should improve.

They were extremely friendly, helpful, respectful and understanding. It was a quick process, they worked with us on the installation with timing due to our work schedule. I highly recommend. They are good people!

Culligan has worst customer service that I have ever seen. Don't bother spending your money on this. They will never answer any of your questions not even the product name after installation. Customer service is very rude. You can get much much cheaper products with much better quality and service for water softener and whole house water filter. They will sell it and then stop caring about anything else.

We had Thomas out within hours of an issue with our water dispenser. He was friendly, dedicated to service and tested our new one thoroughly. He was a delight to have. Phone service was also stellar with each person we spoke with.

Culligan Rep contacted to request Salt Free Water Softener. Rather, Rep sold us a Water Conditioner without our knowledge. Price was $3500. Contacted both Culligan and Rep. Non responsive. Rep also said we would receive 12 month interest free financing. 1st billing showed 19% rate. The Conditioner is useless. Appliances spotty. Extremely dry skin. Water is extremely hard and damaging. Sent emails, calls and phone. No response from Rep or Culligan. Requested removal of system due to extremely poor service. No response!

Water softener salt is the best product I’ve used. Ten times better than any other retail store products. It never clumps or get mushy. It’s great! Service was great. Delivery man happily put all the bags into my home for me!

I have been a client of Culligan's for many many years and have always been satisfied with the product and their service. I have always depended on them for bottled water and meeting their scheduled delivery times. They are also very flexible with adjustment to quantity and delivery dates.

Fast, efficient with customer's best interest in mind. Great communication from initial call for service to updates regarding arrival tow and at the time of service. We were happy our appointment was set up for a few days after our call. No long wait.

Matthew is very friendly and takes the time to explain what Culligan provides and sets your expectations. He went through a series of questions and test to verify the water condition. Looked through my house on how the plumbing is installed and told us if there were any modifications that were needed. Ashton did a fantastic job in installing the tanks and salt container. Friendly and hard working.

Today, I was served, by a kind and thoughtful young man named Brady! Before, he installed anything, he asked me my feelings! I have been with Culligan Water of Kansas City since 2014, and this company is absolutely the best!

Culligan RO and water softener is an excellent product and I have had decent service in the past. However my RO system has stopped working and it seems I cannot get Culligan to send anyone over to repair it. I thought I was set for a repair technician on Monday August 7th, but nobody showed, so now I am forced to go to the store and buy bottled water, This has reduced Culligan from a 5 star company to a 3 star company in my book.

Wonderful service with reliable support. John was on time and excellent. We definitely recommend Culligan for their knowledge and expertise. Good advice was provided and we will ensure to follow them.

Everything was explained to me. The service is terrific. I would like a little better follow-up on maintenance of the appliance. It is very easy to get the salt supplies for the softener. It has been well worth it.

Complete professionalism at all times. Service technician -Mike - was excellent! Helpful and friendly coupled with expertise that was very helpful. We look forward to working with him in the future!!!

Joel my salesman top notch employee!. Eric did the installation and he could not have done a better job. Very skilled and so kind and patient. I would recommend this company to anyone!. The price was fair and they treated me with such respect

I get 10 bottles delivered each month by nice professionals and it saves me hundreds a month due to not having to buy soda and other drinks from grocery stores. They provide a water dispenser as part of the service plan and it is nice as well.

Came to my house to service their water softener and RO. He couldn't change the last filter handed it to me and said someone will do a follow up. Then he went down to service the filter. HE yanked and yanked and pulled. HE never released the pressure therefor it could not be loosened, he should have known that. He yanked so hard the he broke the plumbing to the programming unit on top and we had spouting water flooding my basement and walls !! He didn't even know how to shut the water off!!! Then he found a over shut the water off ,said ill report this to office and have a follow up repair!!! He had shut the water off to my entire home !! I called office 6 times and no one EVER called me back !!! Finally got ahold of a person who was so nasty !!!Its been over 24 hours no water and NO CALLS !! They are disgusting and nasty !! I just had and estimate to replace unit we need water !! DO NOT USE them

These guys go above and beyond to help their customers in any way that they can. Their products are easy to use, maintain, and Culligan assists in any way possible to ensure the best experience with their products.

Culligan water taste amazing! The reverse osmosis removes the inorganic materials and other ingredients that normally make standard tap water taste terrible. I’m no expert, but I believe standard/tap water may be unhealthy for some people with digestive issues. I had issues before signing up with Culligan and drinking their purified water. I haven’t been sick in a very long time. For me tap water is the enemy…

Had many options but chose Culligan years ago, even when stationed overseas and have not been disappointed. I'm 72 and have had multiple back surgeries and our delivery guy Kenny goes out of his way to make it as easy as possible.

The system came with the home I bought 12 years ago. I haven't received any statements since January. I have NOT received any response since an email asking why my bill jumped in 5 days. Sent to collections without notice at all. I still haven't received a letter from ANY collections agency either. Nor have they responded to my email about why I haven't heard from them in 6 MONTHS! Why am I doing your job for you?

Culligan provides the very best home water delivery and customer service. They truly care about individual needs and ensure customer satisfaction is a priority. I've never had a bad experience and their team is first rate. Janet is amazing and really cares about the customer.

Culligan Water is everything a company should be. They are appreciative of their customers. They give you a quality product right to your door. Refreshing and delicious. All at a fair price. I get a water cooler too and no longer have to carry heavy water bottle up stairs. There are not many companies I am happy with but Culligan is one of them.

The rep who came to test our water was very professional, easy going and honest. Our installer was top notch, super friendly and asked exactly what we wanted. He did exactly that in an impressive amount of time for the work that was done. We are very satisfied with the system and love the taste of our water.

Culligan provides excellent product for soft water in my home. Their Customer Service office is very timely, thorough and takes the time to answer my questions. Last, the delivery service is flexible and always meets the delivery window as promised. A great solution to my hard water problems...

I have been with Culligan for years. The service is always efficient. The workers are always friendly. The water is great! I also feel the price is fair considering all the above to go with it. Billing and payments are done easily as well.

Culligan of Cleveland is a company that offers exceptional water filtration and reverse osmosis equipment services. It also offers excellent service and a technical installation team that goes above and beyond to satisfy its customers. The water filtering and reverse osmosis equipment Culligan of Cleveland offers are of the highest quality. In addition, their products are built to last and require minimal maintenance, making them an excellent investment for anyone concerned about their water quality. In addition to their top-notch products, Culligan of Cleveland has an outstanding technical installation team. The knowledgeable, efficient, and professional team makes the installation a breeze. They take the time to understand their customers' needs and ensure that the equipment is installed effectively and efficiently.

We are on well water and because of the history of kidney stones, my husband needs to not drink our well water. We decided to get our water delivered monthly, which comes in a 5 gallon bottle, it's delivered consistently on time and saves us the hassle of filling bottles or getting water at the store. Very friendly delivery and office staff.

Excellent service and great water. The delivery people are very friendly and helpful. The water is very good and none of that funky taste you can get with some bottled water. They also deliver other products as well. Highly recommend.

I feel the service and response is very friendly, prompt and efficient. Every time I have questions or need some advice Culligan provides excellent people I can trust to give answers and solutions. I would recommend anyone looking for soft or filtered water solutions to talk to Culligan.

Top Quality - great feel and taste. After 7 years, service is going strong. The maintenance service is seamless. Outstanding support!!! Quick response and maintenance team are courteous and supportive. I highly recommend this Company!

Excellent service, friendly employees, representatives update regularly. I’ve nothing negative to say about this company. Very pleased that I am using them. Their representatives are upfront and there are no hidden fees. I am a senior citizen and cannot carry salt bags and do the required maintenance that I would need to keep my water soft. Very happy with Culligan!

UPDATE: I spoke to a manager at Culligan and they are going to make it right by waiving the trip fee to come fix it. He also said that if you tell them you are only available in the morning or you are only available in the afternoon, they can accommodate that. The scheduling people I spoke to never offered that even after I explained how hard it is to take a whole day off. He said he would make sure they do in the future. I'm happy they got back to me quickly and are doing something to make it right.

The quarterly service is great as is the tech who services our system. The platinum plan has saved me alot of money when it came to repairs and service. Well worth the annual fee. Best deal instead of monthly service.

I LOVE the convenience of having my salt delivered. Anthony, my salesperson, did an excellent job of working out the best acquisition options for me. I wanted the reverse osmosis water and the water softener. It's affordable, having a water softener saves wear and tear on the pipes and plumbing, it's WAY better on my skin, I save hundreds of dollars now that I don't have to buy bottled water and lastly, it's great for the environment not using all that plastic.

I love my Culligan water softener and have had no problems with it since I got it. I love that they deliver my salt to my door so I don’t need to worry about getting out to get it when I need it. Thank you Culligan.

Karen was terrific. She was very knowledgeable - shared some of that knowledge - a good communicator, and customer focused. She took the time to understand our unique situation and needs and tailored her recommendations accordingly.

Now have reliable, safe drinking water at a reasonable price. Their delivery is consistent, on-time and very reliable. The cost of this service and the quality of the water is excellent. We have had the heater/cooler dispenser for 3 years now without any repairs needed.

Culligan has been a part of my family for several years now. The bottled water is absolutely fresh and clean. We use it to cook and make ice. We will continue using Culligan water for a long time to come.

Great customer service and nice drivers. Always on time. Highly recommend. I love Culligan. Love their water and love the delivery. I have been with Culligan for 14 yrs and I love their services. Reliable, They works with my schedule. Love them!!.

THIS MESSAGE AS WARNING TO ANYONE BUYING FROM CULLIGAN. We purchased a water softener system from Culligan for $3779 installed. The salesman told us that we could pay by Mastercard as we would normally do. When we received our credit statement it turned out Culligan charged as cash so we end up paying the cash purchase fee of $59.75. Culligan didn’t want to pay the credit card service fee by passing it to the consumer. That would be okay if they disclosed at the beginning but choose to misleading their customers.

I hired them for home filtration system. I thoroughly explained and requested an experienced Plumber. They sent an associate with ZERO knowledge about installation, plumbing and service. Ruined my garage wall. He admitted he was not a plumber neither experienced. I overlook the situation then they promised to correct it and hire a professional plumber. I waited a month. The same guy showed up. He informed me they trained him to become a plumber. Again I overlooked it. I asked him to proceed after he caused additional damage to the wall He admitted he doesn’t know how to fix it and I must hire a professional plumber to fix the damage. Unprofessional. Unethical. I wouldn’t believe any of their reviews.

Outstanding Customer Service. Very friendly and knowledgeable staff from the office personnel to their technicians doing your install. The Iron Clear Filtration System performs as advertised. Our deep well water quality is now top tier. As a Military Veteran that truly appreciate and admire excellence in customer service, I highly recommend this company for your Family. Thank You For Your Service and Products Culligan of Annapolis! Salute.

I have been with Culligan leasing their systems for more than 4 years. I have had no issues with the product or service, but I do have issue with the prices that Culligan corporate is now charging. My brother who lives in a different part of Florida than me has the same water softening system and leases it. He pays a little less than half of what I pay per month because his office is still franchise-owned. The office serving my area has been bought out by Culligan corporate and charges much higher prices. I am not happy about this. This sounds like greed to me. I just updated my system and will now be paying $30 more a month than what I was on my old system. Culligan corporate needs to do better.

Culligan water is the best business in the Cleveland area to get your water delivered from, when everyone else was raising their prices, Culligan stayed the same, the only change was they changed their delivery schedule from twice a month to once a month which is better for our service anyway. I will never do business with any other water company other than Culligan. I wish every business in Ohio and the entire USA Could take lessons from Culligan of Cleveland, Culligan actually looks out for their clients' interests instead of their profits, Culligan has gone above and beyond what businesses actually do for customers. I don’t know of any business I’ve heard of or been a part of that’s helped customers before looking at their profits and Culligan does more than deliver water to people, they deliver water to customers they look out for. Try finding another business with that kind of mentality or Company Behavior.

Culligan makes our retirement more enjoyable; by having Culligan's delivery service take the salt down in the basement and put it in the softener I'm saved from possible injury and pain! It is such a welcome convenience! My wife and I love our Culligan service!

The water tastes great and the drivers are very nice. The prices are also reasonable. We can't live without their water. Our tap water smells bad but thanks to Culligan we don't have to drink our tap water. We love them and look forward to seeing the delivery driver every time.

The water, of course, is great. Culligan's reputation speaks for itself. We've used Culligan water for over 20 years now. It tastes great and we never, never have any problem with its quality. Water is delivered to our house and we use it in a dispensing machine. We use the cold water the most, but we use the hot water feature as well. We are so used to the convenience and quality that I can't imagine our household without it. The delivery guys are always great - and deliveries are dependable. 5 stars for Culligan.

Culligan has great customer service. Home delivery of water couldn't be easier. They send reminders for delivery and have friendly helpful staff. I never had water delivery prior to this and am please to have tried this. They also pick up empty water jugs at the time of each delivery.

Too expensive and old technology. They are behind the curve. There are a lot of new options on market 2X 3X more affordable and more effective than Culligan. Also, I bought a house with their existing system, that was under warranty. But Culligan is forcing us to buy a new system instead because we are not the original buyer. Doesn’t make sense. We installed another manufacturer. Do not recommend Culligan long term.

THINKING ABOUT CULLIGAN? THINK AGAIN. After several months or complaints and requests for a full refund from Culligan, I finally got a response. I received a call from Curtis **, Culligan of Florida, requesting a meeting at my home and I agreed. When he arrived he discovered a high concentration of sodium from the R.O. faucet as well as the house water.

The products are wonderful but the overall service has not been satisfactory. First, they installed the wrong color instruments (silver) at the sink yet my fixtures are black and I have called about it six times or more to figure out when the correct color will be in and installed and all I get is the run around about - the lady states that it's been ordered and no date of delivery is available - Ironically I have paid the bill in full cash at $5000 plus for the entire water system. Secondly, the water system connected at my kitchen sink was not done correctly and I had a water leak which damaged 3 pieces of my new wood floor. I have ask that they repair the floor via labor cost only because I have extra wood pieces available but no has returned my calls. I am very disappointed at this point and I am beginning to wish I would have never updated my older Culligan system because it was working fine!

Great service. Extremely nice delivery guy. Always on time. Sometimes they are so quick I don’t even know that the water was dropped off. And the bill is cheaper than going out and getting it yourself. Just all around satisfied with Culligan.

They bring the water to my house monthly. It's reverse-osmosis water. It's perfect. Friendly customer service. I have been with them for a few years now, I even give the water to my pets. It's the best.

Our water is soft and taste great. The techs are professional and friendly. It is a great company. The price is reasonable for the products and service. The techs schedule their arrival, call before arriving, and always arrive on time....and I do appreciate this tremendously.

We decided to use Culligan water softener system for our new home after hearing great reviews from our neighbors. Jack came to install the system and worked diligently to finish the job with expert care. The water is so much better. Thank you Culligan man!

Our clothes come out so much cleaner now. The drinking water hooked up to the filter is clear and pure. Good service at a very reasonable price. If you ever have a problem just give them a call and it is answered.

Living in the country I have well water and in a swampy area, having Culligan Water system installed solved every problem I've had with my water, no more rusty fixtures. Water is always clear and tasty great.

Excellent service, knowledgeable, friendly, helpful, just a phone call away, customer service is excellent, return phone calls and/or text messages, professional, explain all in detail, provide helpful suggestions.

Recently took over my mother house. She has had a Culligan system since about 2012. Has paid Culligan over 12k and the system still doesn't work. All her appliances toilets, faucets and plumbing are ruined. They put in a rustmiser at one point and were charging her 150 per month for 4 years and then kept charging her for another year until she called and they said oops, but they never did refund and $. They call it rental (Scam) so she never did own the system and now they want 1400 buck to buy it out (old piece of garbage).

Am on the last year of a 5 year contract..Thank god....I am 80- years old....Old school...I mailed my checks out on the first of each month.. Here it is the 4th of August and here comes another collection call from dear old Culligan because they have not received my check...This happens every month rain or shine...They bill for services in advance (see image) so if you pay the invoice for July on the 1st, then you are still behind (in their eyes) since you owe for July and August (which you have not received)...Then when you tell them that the technician told you that 'the brine tank is broken and the unit has not worked for months' the collection folks pleasantly explain that they know nothing about service or repairs...Only about my past due invoice....There is no offer of credit for the months the unit has been useless...We can't wait until the end of this thing....

Culligan is always there for all our water needs. Expedient service. Extremely helpful & courteous technicians. We are long-time customers and wouldn't think of switching to a different service. Would highly recommend Culligan for all water service needs.

Nice product and service and installation staff. Water quality changed and now we can drink healthy water from faucet. Thanks again for your kindness and professionalism. We really liked that there is no stain on the glasses and sinks.

From day 1 all the Culligan Customer Service Reps and Technicians have been very knowledgeable, helpful and professional. They are friendly and solve concerns quickly. The products (sold or rented) are top notch and well maintained. Services are on time.

If it wasn’t for Kevin ** I would’ve left the company long ago. Since Kevin started as the new operations manager he changed numerous operations aspects of the client experience that completely changed the customer service experience. Deliveries are on time, billing is accurate and the staff are friendly and courteous and have willingness to help. Kevin follows up with a phone call with any client survey that is below a 10 to find out what Culligan could have done better. Now that is White Glove Customer Service!

Culligan installed water softener system in home that was being sold. Mike, the employee, assured the seller that the contract could be transferred to the new owners. When the new owners made an attempt to take over the account they were told they could not take it over and must sign up for a new contract. Culligan does not stand by what their employee told the customer and deducted over $500 out of previous owners account without notification. Reached out to corporate and no help there either. Office manager, Michelle, said the customer should have read her contract better.

Sarah ** was excellent!! She was able to help me with getting everything I needed!! I never met a sales person that was so knowledgeable about their products, easy to talk to and as reactive as she was!! I received my order very quickly and I couldn't be happier. THANKS SARAH!!!!

The delivery guy carries the bottles of water in for my wife who is disabled and he even changed an empty bottle for her on the dispenser. Their customer service is impeccable above and beyond. Kudos!

Driver for Culligan is professional and helpful!! It is very convenient to have Culligan deliver to us. Their equipment and products are great! I highly recommend Culligan for your home and office needs.

I have well water that is bad, their system fixes it all. Been using for 25 years. They come quickly in emergencies. They deliver supplies. They are very friendly. Would recommend them to everyone that want safe water. I have softner, sediment filter, chlorine tablet charcoal filter. And UV light. Before Culligan water was dirty, muddy looking. Smelled and turned my bathroom fixtures orange. Now it's sparkling..change filters every 3 month if large family every 2 months. When it rains like it does in May then I have to change the sediment one. My area is bad. It's a must to have the system. Worth every penny. Thankful to have them.

First of all, the customer service was great from representative to delivery. The water dispensing equipment fits our everyday needs and while we're a little short on the water request side (our fault), we are definitely still saving money. If I were to pick a small con, the delivery schedule was a little past our expectations (we had no drinking water). They were still able to come a day earlier than expected. Still a great job from the Culligan staff!

Been fighting for water delivery with these ungrateful poor relation company, for days now. They lock you in on a contract for 1 year to rent their dispenser which is fine, but when they don’t come to deliver the water which is part of the deal. They put you off, ignore you needs and just run you around. DON'T! Go with this bad bad service company located in North Fond du Lac. Wish I would of just bought my water from local stores. At least I know I would of always had it. They should be ashamed to treat people as they do!

I don't know where to begin, I have lot to say but I will try to keep it short. About an year a ago I inquired water softener system and came to in contact with Culligan. I sat down with culligan Rep and decided to go with their leasing contract, Rep had me sign the contract on his Ipad. He didn't leave any document and I trusted the guy since he use to work with my friend selling barbecues. Next month came and they tried to charge to my account as I purchased the system instead of leasing it, I called their office in Ontraio and person on the phone told me it was mistake and she will fix it. She did fix it and now I was on leasing terms.

Professional and friendly company (Culligan of Dekalb IL) to work with. Went great in all aspects of the process. Joel was great during the sales, Josh did an exceptional job during installation and Rose did a great job directing traffic.

Got their "service" for dialysis. The guaranteed the system would work. It's been a year now and it has never worked the way they said it would. Made NUMEROUS calls to the office and get ignored. Never came out to see what was wrong but kept calling and calling and calling to remind account was due (autopay so that was wasted call). FINALLY a lady comes out and says we will switch tanks and adjust your account and you'll save money... Months went by and nothing, finally a guy came out to switch tanks. Right away he told my wife that this system would have NEVER worked for what we needed because the Culligan Install guy plumbed it all wrong. Got in new tank, BILL NEVER WAS ADJUSTED. Still has the egg smell they said would go away. No answers, but got ANOTHER withdraw from account this morning and still same price. $100 a month for a year on something that has never worked right and they don't care.

I needed my Culligan water softener medium refurbished. Culligan took my unit to the shop to do re repair. After 2 weeks I hadn't heard from them so I called to find out status. They had no idea what I was talking about and knew nothing about my repair or if they even had my unit. After a day they found it and said they would come out that day to reinstall my unit. I waited all day for them and they never showed up so before closing time I called the Sacramento office and was told they couldn't make. They didn't give me a new date and now they will not even return my calls.

The plumber was the sorriest excuse for a professional on the planet earth. Six months into owning our softener, it started to leak. I put up with the occasional leak. I called a year into ownership, and got a service call. The plumber was the sorriest excuse for a professional on the planet earth. He claimed the tank needed replacing at hundreds of dollars as the threads on the top were ruined by our house pressure. He claimed the pressure at our house spiked at 120 psi and it ruined our regulator, and the pressure had somehow stripped the plastic threads on the conditioner.

I got RO system from Culligan, where salesman overcharged me for the terrible system. He said the installation will be free but I was charged extra for it. After the installation, they don't care about the complaints. they never reply email for 2 weeks. Finally when I asked them to remove it they left my fridge waterline unconnected. Their products are 3 times expensive from their competitor. I still have their water rental softener which I will remove it after the term. No more overrated, overpriced stuff from Culligan ever.

Have owned a Culligan system I paid over $5k for just over a year ago. Hasn't worked in 3 months, still under "Warranty", they are demanding $140 just to come out and look at it. Overpriced, Doesn't Work, Horrible Service!! Stay Away.

We are leasing our filtration system through Culligan. The button that is used to turn on the system went out, the company made us wait 2 weeks before they would come out and look at it. Customer service is needless to say is terrible.

Updated review based on great customer service from management.

I attempted to make five appointments with this company. Each time they scheduled an appointment and then they canceled for all kinds of excuses. I spent $11,000 on the system and when I tried to change the filters for the very first time the system would not reset itself. I called Culligan, spent an hour on the phone and they told me it would be a huge service fee in order to find out why this new system would not reset itself. I would never recommend this company. They are outrageously expensive and very hard to deal with.

Put a system outside my home, system they put there was the wrong system for my issue. Regional sales manager said it was the wrong system himself but refuse to remove it because I won’t spend 9,000 on the one he says will work. I asked him to remove the system because it is not solving the issue. He yelled, "We Are Not Moving It!" I’m not paying for something I don’t need!

Great experience from start to finish. Salesperson was very knowledgeable and friendly. Ensure to answer all my questions and explained the entire process. Installation staff were extremely professional and courteous. They ensure to clean up after they completed the installation and asked me if I have any questions or concerns. Most companies do not follow up after they sell you something, but their salesperson sure does call you. He asked me if I was satisfied with the system and even told me to call him directly if any issues arise. Extremely satisfied with the system and the professionalism of their staff.

I have Culligan reverse osmosis system in my closet. Since water quality was bad on my dispenser and refrigerator water I called and changed all filters including post filter, membrane filter and two pre filters. Paid close to $400. in June 2021. Thereafter I check the water ppm and it was 33. That is higher than bottle water which is 24. I called and mentioned the fact. Been told that wait for few days and it will clear out. Month later I check again and it is in red zone and ppm is 43. When it comes to service neither I can get someone on phone nor I can leave a message. It stinks. I called few times and finally got bottled water from Walmart.

My husband and I rented a water Softener with the option to purchase, so we were told and came to find out that the system was a refurbished not a new system so decided to keep renting until we found an alternative. He had put salt in the water Softener about a month ago. We then realized within the last few days that the softener wasn’t working properly at all so found an alternative solution with another company as we were tired of dealing with a company that wasn’t honest with us from the beginning.

The staff are always prompt, courteous and efficient. What more can you ask for? They bring the supplies for our water treatment system in, fill the tank and remove any debris associated with the visit. Highly recommend Culligan of Ida for all water systems!

I haven't had any problems with Culligan Water Softener Service. It might not be the least expensive service but it's the one I went with. They take care of the equipment on a regular basis and I don't have to do it.

Initial Contact and Home appointment was quick which was great. Salesperson was pleasant and answered all questions. However did not mention we needed to add an electrical outlet. Installation person didn’t read work order and almost removed existing water purification unit. He was going to replace it with the softener only. My interaction with the installer prevented a 5 star review.

I use the Culligan Water softener service in Tampa Bay. Every 2 months I receive an email or voicemail reminder that service rep will be showing up the next day to service the unit. My representative's name is Al and he is consistently professional and helpful. Not only does he haul the big bags of salt to fill the softener but he adjusts the settings on the unit and tests the water. I am really happy with my service and will continue to use Culligan.

Have had Culligan system for almost 8 yrs now with no problems. Culligan keeps us up to date with any maintenance and gives us salt as needed. They win our vote for all around great company. Thank you Culligan for your customer service and support.

Culligan has been very efficient with our service since we purchased the system for our home. They come on the days scheduled. If needed for additional service, it is never a long wait for them to get an appointment scheduled.

Customer service is top notch and no more bottled water. The install went smoothly and efficient. They stand by their word and we didn't realize how bad our water was until they came to our home and tested our water. YUCK! I recommend Culligan for sure.

I recently purchased a new home that has well water and causes a strong Sulphur odor. I had the system installed about 2 months ago was promised odor would go away, it hasn't. Follow up service awful.

After I paid the yearly platinum service, I had to have the system uninstalled cause of kitchen remodel and they want to charge me again a reinstall fee. I was told this was included in the platinum service. Liars!!! Such a disappointment! Looking for another water filter in the market right now. DO NOT BUY THIS unless you want your money to go down the drain.

Giving this company a 2nd try after being contacted by the GM.

When I first got the water softener it seemed great. Had to call service because the lines let loose in the middle of the night and made a huge mess. If I didn’t have hard water and could find another solution, I wouldn’t be using this company.

I rarely post reviews, but I'm pleased to do it for Mast Family Culligan - Fort Myers. Having a running contract with them is easy. They remind me when service is due, but they are never pushy. When I call in, answer is prompt and a service call is normally scheduled within the same week. The engineer coming at home is well trained, always on time and very polite. Overall, a pleasure to do business with and I strongly recommend.

I hate this company. Years ago, when I contracted with Culligan for a whole-house pH adjuster, the salesman lied about almost everything, in order to get the sale. First, he told me that the canister could be refilled by the homeowner. This is not true. I need to get an service guy to come out and remove it, every couple years, and take it to the service center to be cleaned and refilled. This takes a couple weeks and costs — last time I got it done — several hundred dollars. Second, he promised me a free, comprehensive water analysis. When I contacted the Culligan office to arrange the water sampling, the manager said they had no record of that part of the agreement, and that they don’t even offer that service. Third, he tried to sell me a superfluous, two-canister treatment system that would have reduced my water pressure to near zero.

Timely response to questions and resolution of issues. Personable staff, following safety guidelines in this time of pandemic. Couldn't ask for better service or a company. Hope to be with this service for many more years.

We've used Culligan of Ann Arbor for several years. They have great service and are always easy to place an order for salt! We get updates on the delivery prior to delivery and a reminder the day before!

Culligan installed one of their Reverse Osmosis water filters and we absolutely love it! No more filling 3 gallon bottles at Whole Foods. The product is convenient, clean, and provides more RO water than we could possibly use in one day. The installation was simple, and the technicians were efficient and professional. Highly suggest looking into this if you like RO water, which you should.

For the first time in 25 years had some service and billing problems. After discussions with the General Manager, Aaron, he very quickly, courteously, addressed and resolved them. Would highly recommend Culligan for water solutions!!

I'm very happy so far with my water softener, I have been with Callihan a little over a year now. Customer service is very friendly and professional. My service is done on time and the driver gives you a call when en route.

Sterling Water Culligan are great people to deal with. I don't have to check my system. They do it all for me. They let me know when they will be stopping by to service the equipment. The staff is friendly and can answer any questions I have.

I had such a pleasant experience with Culligan and Mike Jablonski. We purchased a water softener and water purifier. We couldn't be happier with their friendly service. Mike was very knowledgeable and professional. Thank you again!

Culligan of Bellingham has been amazing for our company. From quick water deliveries to outstanding customer service! I give them a 10 out of 10. We never run out of water, any broken fixture is always replaced quickly. And everyone is always friendly.

We had a different company put in a whole house system in our Clearwater house but went with Culligan at our new place. The price was high but we wanted a great system. We went with a whole house softener and undersink RO setup. It came with 1 year of regular service. Seems like every month the salt tank was overfilled and always had a salt bridge I needed to deal with. Then the system broke and was dumping salt water on the ground and we didn’t notice until we were notified we had a huge dead spot of grass. While the system was repaired the tech said they don’t fix the grass. After I made a few comments about it he said he’d talk the the manager and have him call us, but nobody ever did. It cost us our time, money and labor to get the grass fixed. Culligan didn’t seem to care.

The service is great and the employees are friendly! The employees were nice and friendly. The water is amazing and the fact that the water holder thing has hot water is a plus, it's great for oatmeal.

We searched various companies before choosing Culligan. Between knowing their brand, years of service, products to choose from and price, it really was an easy choice to make. Their install process was quick and instruction was easy. Thank you so much Culligan.

Culligan of Bloomington, IL is a great business to work with! They took the time to listen to my family needs and worked diligently to find a solution. They are very helpful and mindful of what their customers ask for. Definitely earned my business and future business.

We had to replace our water softener after 10 years and since we had been getting excellent service from Culligan, we decided to invest in a new system. We did check other companies and prices but Culligan came out to be the best. We had a new system installed, quickly and efficiently by the technician. We also got free service for a year! I would highly recommend you check out Culligan if you are looking for a water softener system.

Culligan of Tampa gives excellent service. They are on schedule to refill salt tank and are efficient in servicing the unit. The service techs are knowledgeable. The office staff is very cordial and great to deal with.

Thank you for taking care of us for 26 years. We've had the same technician come into our home his name is Kenny and yes we know him by name. He always asks about our dogs and is careful when he drives up our driveway. Thank you, Kenny. We love our water.

I got a water softener system from this company. Paid $2100 installed and one of my family members wanted the system I got. They was given a $1599 price installed and this was all in 30 days of me getting my system. Please explain the price difference for the Same system. I call the office in Tampa to question the price difference and was told by the rep someone will call me back. Still waiting on that call back???? I don’t think I will Recommend them again after this.

Culligan salt cost twice as much as other places. Do not buy there. Culligan #50 11.75 Tsc Menards, Walmart #40 cost 4.29-4.50. I called culligan and receptionist said she knows and been fighting them for years on this.

Culligan of Phoenix is very easy to do business with. Their water tastes great and is always on time. They are very reasonably priced compared to other water delivery services in the valley. Highly recommend these good people.

I value the manner in which Culligan of Boise just takes care of me! As a school administrator, I have had a crazy school year with COVID-19 affecting students and staff. I appreciate being able to take my water softener maintenance off of my plate!

Upon ordering service for the first time the cooler was brought out promptly and set up for me. The cooler show to leak a couple hours later. After being told it would be a few days before getting out to repair it or replace it we were pleasantly surprised bye a member of the management team who personally came out with multiple coolers and solve the issue right away! We are extremely happy with our service and will continue to use them!

Staff is friendly and easy to work with. Office staff is helpful and always connect me with the staff to help. Is always cognizant of my personal time that I am available for service including days available. I have been with the company for 10+ years and is pleased with the services that I receive.

They have always worked quickly and met my needs regarding a summer home in the Brainerd Lakes area. Their product makes a significant difference in the quality of our well water and it is easy! I recommend Culligan of Brainerd.

I recently had my Culligan water filtration system serviced. The Culligan employee was courteous, informative and professional! He answered all my questions. We also have our salt supply delivered by Culligan which is always on schedule and reasonably priced.

We have worked with Culligan Minnetonka over the past 9 months as they installed the Hans Premium water system replacing our existing iron/salt set up (we are on well water). They have removed equipment/installed equipment/fine tuned and replaced filters. The sales/office and tech teams have all been extremely responsive and always have done what they said in the time frame promised. They have responded to questions and issues outside of "normal hours" and never failed to be anything but helpful. The Hans system has been everything we expected and despite it being relatively expensive it is good value, especially as supported by the Culligan team.

I have had no problems with the equipment from Culligan or service. They know when I will need more salt, and deliver it without me monitoring it. Wished I'd used them before instead of buying from a store and dealing with installation, setup, and remembering to put salt in.

The water is good and the service is on time. The price is not cheap but the water is saving me on local cost for water also. I like the delivery as I work too much to pick it up and it's heavy. The dispenser works great too.

Culligan is very easy to work with when schedule changes are needed. They do not hassle you if you happen to get a cracked bottle, Culligan will issue credit right away. Very friendly and helpful staff.

I have a water well, and the water contains sand particles and gives off a sulfur smell in the summertime. I contacted Culligan and purchased about $8000 worth of water treatment equipment from them including a water softener, chlorinator, sand trap, outside filter, and reverse osmosis system on the company's recommendation based on my problems. I thought that the initial cost of the equipment was reasonable. However, once I was locked into this investment, then any time that I have needed any part of service from Culligan, no matter how simple, it has been significantly overpriced. A service call alone costs me $140.

The Culligan water filter used to be good and got a good rating but now they sell cheap foreign knockoff for their filters and they are worthless. They referred me to their replacement filter company and the cheap knockoffs are worthless.

With this whole Covid mess my mother fell behind on the Culligan bill, and of course she never tells me until the last minute, so I can't help her until I get paid Wednesday. This morning my mother was beside herself because not too long ago the man from Culligan threatened her claiming he would illegally break into our home to take Culligan's equipment back, claiming he has the right to do so. So my mother was understandably a mess this morning because she couldn't find her checkbook to postdate a check for when she gets money and she is terrified a man is going to ILLEGALLY BREAK INTO OUR HOUSE. What the heck kind of mobster operation is Culligan running threatening women with forced entry? Y'all are walking a fine line to a lawsuit or criminal charges. Not cool, not even a little bit. I understand wanting your money, but you CANNOT break the law to get it.

I made a big mistake purchasing a Culligan water softener. Since the purchase, I had a water leak and was told not to worry about it so I fixed it myself just after the purchase. I again tried to get Culligan to service my water softener and was told it doesn't need any service. Now the water softener is not working correctly at all and I contacted Culligan complaint department. I did get a call from Culligan and was asked about my problem. Culligan said the would contact the Culligan dealer in my area. Since then, I haven't heard anything from Culligan. I will never buy a Culligan product again with their poor service. Get a Kinetico since they do have service that will help you.

We has a Culligan softener purchased in 1999 and had no problem till 2018. Then on Nov 2018 we had a sale person stop buy and demonstrate the new product. Due to past experience and it being 20 years old we purchased the new one. In last one year and 6 month we had tech visit 3 times to fix issues with installation and latest being water inside the electric circuit. Each time I raised concern and the response was good. However this time the repair is more serious I raised my concern on the product quality and the response from the management is that the product went through a change and the new version now comes with a cover for the electric circuit. They won't charge for the cover but I need to pay service fee.

Culligan is probably the least reliable company to purchase a Reverse Osmosis System from. I purchased their system in November of 2018. I was told that 3 of the filters (Sediment, Activate Charcoal and small filter) were good for one year and that the Reverse Osmosis filter would be good for 5 years. So, I picked up the one year old filters in September 2019, (less than one year). I changed out the old filters and used the system for 5 months when the system stopped working. (No water flow.) I called for service. They came out and told me the "5 Year" filter was clogged and no good. (This 5 year filter lasted all of 18 months.) Now tells me I need to buy a new one for $120., plus the $148 service call ($268.00 plus tax)...

We Ordered Drinking Water Filter, Their Salesman Cheated And Made Changes to the contract "water Softener Bundle". THEY HOOKED US ON MONTHLY HIGH PRICE! A rip off company! For your protection use another company!

Very unhappy with the equipment. I was sold on (by the salesman) to purchase the softener instead of renting. What a mistake. There have been several issues with the equipment in a short period of time. Each time I request service, I receive an invoice that shocks me to say the least. Warranty? LOLOL. Do not make the mistake of choosing Culligan. If you must, definitely lease and do not buy the equipment.

Service technician went above and beyond to help make sure the system was working properly, helped adjust our well pump and manually pumped out the holding tank for the system to work properly. Friendly and helpful.

On October 3 contacted local (Hot Springs, SD) Culligan dealer regarding softener repair. I had no water pressure and bypassed system to restore pressure. System is four years old, as I replaced system that was over thirty years old. After two months of no response, I contacted corporate customer service (Scott) on Dec. 6. On Dec. 12, I talked to him AGAIN! He indicated dealer was talked to on Dec. 11 and would be responding within a week. As of today, Dec. 26 this has not happened. Soon it will be three months without a response! I have been a customer of Culligan for over forty years including my residency in Rapid City. Never have I ever had such an slow response from any business!

A Culligan customer for over 20 years. After 10 years the product has at least one issue every year. The problem is the service is inconsistent depending on what tech you get. I have a service contract, pay a monthly fee and the price is reasonable. The issue is customer service is erratic. Scheduling could be more than 2 weeks out. Sometimes it takes repeated service visits to fix the problem. I question if issues are related to the monthly service fee I was given 20 years ago. My issues are with the Ramsey Minnesota location. Looking at buying a new system Kinetico ?