Culligan

I hired them for home filtration system. I thoroughly explained and requested an experienced Plumber. They sent an associate with ZERO knowledge about installation, plumbing and service. Ruined my garage wall. He admitted he was not a plumber neither experienced. I overlook the situation then they promised to correct it and hire a professional plumber. I waited a month. The same guy showed up. He informed me they trained him to become a plumber. Again I overlooked it. I asked him to proceed after he caused additional damage to the wall He admitted he doesn’t know how to fix it and I must hire a professional plumber to fix the damage. Unprofessional. Unethical. I wouldn’t believe any of their reviews.

Outstanding Customer Service. Very friendly and knowledgeable staff from the office personnel to their technicians doing your install. The Iron Clear Filtration System performs as advertised. Our deep well water quality is now top tier. As a Military Veteran that truly appreciate and admire excellence in customer service, I highly recommend this company for your Family. Thank You For Your Service and Products Culligan of Annapolis! Salute.

I have been with Culligan leasing their systems for more than 4 years. I have had no issues with the product or service, but I do have issue with the prices that Culligan corporate is now charging. My brother who lives in a different part of Florida than me has the same water softening system and leases it. He pays a little less than half of what I pay per month because his office is still franchise-owned. The office serving my area has been bought out by Culligan corporate and charges much higher prices. I am not happy about this. This sounds like greed to me. I just updated my system and will now be paying $30 more a month than what I was on my old system. Culligan corporate needs to do better.

Culligan makes our retirement more enjoyable; by having Culligan's delivery service take the salt down in the basement and put it in the softener I'm saved from possible injury and pain! It is such a welcome convenience! My wife and I love our Culligan service!

The water tastes great and the drivers are very nice. The prices are also reasonable. We can't live without their water. Our tap water smells bad but thanks to Culligan we don't have to drink our tap water. We love them and look forward to seeing the delivery driver every time.

Culligan has great customer service. Home delivery of water couldn't be easier. They send reminders for delivery and have friendly helpful staff. I never had water delivery prior to this and am please to have tried this. They also pick up empty water jugs at the time of each delivery.

Too expensive and old technology. They are behind the curve. There are a lot of new options on market 2X 3X more affordable and more effective than Culligan. Also, I bought a house with their existing system, that was under warranty. But Culligan is forcing us to buy a new system instead because we are not the original buyer. Doesn’t make sense. We installed another manufacturer. Do not recommend Culligan long term.

THINKING ABOUT CULLIGAN? THINK AGAIN. After several months or complaints and requests for a full refund from Culligan, I finally got a response. I received a call from Curtis **, Culligan of Florida, requesting a meeting at my home and I agreed. When he arrived he discovered a high concentration of sodium from the R.O. faucet as well as the house water.

The products are wonderful but the overall service has not been satisfactory. First, they installed the wrong color instruments (silver) at the sink yet my fixtures are black and I have called about it six times or more to figure out when the correct color will be in and installed and all I get is the run around about - the lady states that it's been ordered and no date of delivery is available - Ironically I have paid the bill in full cash at $5000 plus for the entire water system. Secondly, the water system connected at my kitchen sink was not done correctly and I had a water leak which damaged 3 pieces of my new wood floor. I have ask that they repair the floor via labor cost only because I have extra wood pieces available but no has returned my calls. I am very disappointed at this point and I am beginning to wish I would have never updated my older Culligan system because it was working fine!

Great service. Extremely nice delivery guy. Always on time. Sometimes they are so quick I don’t even know that the water was dropped off. And the bill is cheaper than going out and getting it yourself. Just all around satisfied with Culligan.

They bring the water to my house monthly. It's reverse-osmosis water. It's perfect. Friendly customer service. I have been with them for a few years now, I even give the water to my pets. It's the best.

Our water is soft and taste great. The techs are professional and friendly. It is a great company. The price is reasonable for the products and service. The techs schedule their arrival, call before arriving, and always arrive on time....and I do appreciate this tremendously.

We decided to use Culligan water softener system for our new home after hearing great reviews from our neighbors. Jack came to install the system and worked diligently to finish the job with expert care. The water is so much better. Thank you Culligan man!

Our clothes come out so much cleaner now. The drinking water hooked up to the filter is clear and pure. Good service at a very reasonable price. If you ever have a problem just give them a call and it is answered.

Living in the country I have well water and in a swampy area, having Culligan Water system installed solved every problem I've had with my water, no more rusty fixtures. Water is always clear and tasty great.

Excellent service, knowledgeable, friendly, helpful, just a phone call away, customer service is excellent, return phone calls and/or text messages, professional, explain all in detail, provide helpful suggestions.

Recently took over my mother house. She has had a Culligan system since about 2012. Has paid Culligan over 12k and the system still doesn't work. All her appliances toilets, faucets and plumbing are ruined. They put in a rustmiser at one point and were charging her 150 per month for 4 years and then kept charging her for another year until she called and they said oops, but they never did refund and $. They call it rental (Scam) so she never did own the system and now they want 1400 buck to buy it out (old piece of garbage).

Am on the last year of a 5 year contract..Thank god....I am 80- years old....Old school...I mailed my checks out on the first of each month.. Here it is the 4th of August and here comes another collection call from dear old Culligan because they have not received my check...This happens every month rain or shine...They bill for services in advance (see image) so if you pay the invoice for July on the 1st, then you are still behind (in their eyes) since you owe for July and August (which you have not received)...Then when you tell them that the technician told you that 'the brine tank is broken and the unit has not worked for months' the collection folks pleasantly explain that they know nothing about service or repairs...Only about my past due invoice....There is no offer of credit for the months the unit has been useless...We can't wait until the end of this thing....

Culligan is always there for all our water needs. Expedient service. Extremely helpful & courteous technicians. We are long-time customers and wouldn't think of switching to a different service. Would highly recommend Culligan for all water service needs.

Nice product and service and installation staff. Water quality changed and now we can drink healthy water from faucet. Thanks again for your kindness and professionalism. We really liked that there is no stain on the glasses and sinks.

From day 1 all the Culligan Customer Service Reps and Technicians have been very knowledgeable, helpful and professional. They are friendly and solve concerns quickly. The products (sold or rented) are top notch and well maintained. Services are on time.

If it wasn’t for Kevin ** I would’ve left the company long ago. Since Kevin started as the new operations manager he changed numerous operations aspects of the client experience that completely changed the customer service experience. Deliveries are on time, billing is accurate and the staff are friendly and courteous and have willingness to help. Kevin follows up with a phone call with any client survey that is below a 10 to find out what Culligan could have done better. Now that is White Glove Customer Service!

Culligan installed water softener system in home that was being sold. Mike, the employee, assured the seller that the contract could be transferred to the new owners. When the new owners made an attempt to take over the account they were told they could not take it over and must sign up for a new contract. Culligan does not stand by what their employee told the customer and deducted over $500 out of previous owners account without notification. Reached out to corporate and no help there either. Office manager, Michelle, said the customer should have read her contract better.

Sarah ** was excellent!! She was able to help me with getting everything I needed!! I never met a sales person that was so knowledgeable about their products, easy to talk to and as reactive as she was!! I received my order very quickly and I couldn't be happier. THANKS SARAH!!!!

The delivery guy carries the bottles of water in for my wife who is disabled and he even changed an empty bottle for her on the dispenser. Their customer service is impeccable above and beyond. Kudos!

Driver for Culligan is professional and helpful!! It is very convenient to have Culligan deliver to us. Their equipment and products are great! I highly recommend Culligan for your home and office needs.

I have well water that is bad, their system fixes it all. Been using for 25 years. They come quickly in emergencies. They deliver supplies. They are very friendly. Would recommend them to everyone that want safe water. I have softner, sediment filter, chlorine tablet charcoal filter. And UV light. Before Culligan water was dirty, muddy looking. Smelled and turned my bathroom fixtures orange. Now it's sparkling..change filters every 3 month if large family every 2 months. When it rains like it does in May then I have to change the sediment one. My area is bad. It's a must to have the system. Worth every penny. Thankful to have them.

First of all, the customer service was great from representative to delivery. The water dispensing equipment fits our everyday needs and while we're a little short on the water request side (our fault), we are definitely still saving money. If I were to pick a small con, the delivery schedule was a little past our expectations (we had no drinking water). They were still able to come a day earlier than expected. Still a great job from the Culligan staff!

Been fighting for water delivery with these ungrateful poor relation company, for days now. They lock you in on a contract for 1 year to rent their dispenser which is fine, but when they don’t come to deliver the water which is part of the deal. They put you off, ignore you needs and just run you around. DON'T! Go with this bad bad service company located in North Fond du Lac. Wish I would of just bought my water from local stores. At least I know I would of always had it. They should be ashamed to treat people as they do!

I don't know where to begin, I have lot to say but I will try to keep it short. About an year a ago I inquired water softener system and came to in contact with Culligan. I sat down with culligan Rep and decided to go with their leasing contract, Rep had me sign the contract on his Ipad. He didn't leave any document and I trusted the guy since he use to work with my friend selling barbecues. Next month came and they tried to charge to my account as I purchased the system instead of leasing it, I called their office in Ontraio and person on the phone told me it was mistake and she will fix it. She did fix it and now I was on leasing terms.

Professional and friendly company (Culligan of Dekalb IL) to work with. Went great in all aspects of the process. Joel was great during the sales, Josh did an exceptional job during installation and Rose did a great job directing traffic.

Got their "service" for dialysis. The guaranteed the system would work. It's been a year now and it has never worked the way they said it would. Made NUMEROUS calls to the office and get ignored. Never came out to see what was wrong but kept calling and calling and calling to remind account was due (autopay so that was wasted call). FINALLY a lady comes out and says we will switch tanks and adjust your account and you'll save money... Months went by and nothing, finally a guy came out to switch tanks. Right away he told my wife that this system would have NEVER worked for what we needed because the Culligan Install guy plumbed it all wrong. Got in new tank, BILL NEVER WAS ADJUSTED. Still has the egg smell they said would go away. No answers, but got ANOTHER withdraw from account this morning and still same price. $100 a month for a year on something that has never worked right and they don't care.

I needed my Culligan water softener medium refurbished. Culligan took my unit to the shop to do re repair. After 2 weeks I hadn't heard from them so I called to find out status. They had no idea what I was talking about and knew nothing about my repair or if they even had my unit. After a day they found it and said they would come out that day to reinstall my unit. I waited all day for them and they never showed up so before closing time I called the Sacramento office and was told they couldn't make. They didn't give me a new date and now they will not even return my calls.

The plumber was the sorriest excuse for a professional on the planet earth. Six months into owning our softener, it started to leak. I put up with the occasional leak. I called a year into ownership, and got a service call. The plumber was the sorriest excuse for a professional on the planet earth. He claimed the tank needed replacing at hundreds of dollars as the threads on the top were ruined by our house pressure. He claimed the pressure at our house spiked at 120 psi and it ruined our regulator, and the pressure had somehow stripped the plastic threads on the conditioner.

I got RO system from Culligan, where salesman overcharged me for the terrible system. He said the installation will be free but I was charged extra for it. After the installation, they don't care about the complaints. they never reply email for 2 weeks. Finally when I asked them to remove it they left my fridge waterline unconnected. Their products are 3 times expensive from their competitor. I still have their water rental softener which I will remove it after the term. No more overrated, overpriced stuff from Culligan ever.

Have owned a Culligan system I paid over $5k for just over a year ago. Hasn't worked in 3 months, still under "Warranty", they are demanding $140 just to come out and look at it. Overpriced, Doesn't Work, Horrible Service!! Stay Away.

We are leasing our filtration system through Culligan. The button that is used to turn on the system went out, the company made us wait 2 weeks before they would come out and look at it. Customer service is needless to say is terrible.

Updated review based on great customer service from management.

I attempted to make five appointments with this company. Each time they scheduled an appointment and then they canceled for all kinds of excuses. I spent $11,000 on the system and when I tried to change the filters for the very first time the system would not reset itself. I called Culligan, spent an hour on the phone and they told me it would be a huge service fee in order to find out why this new system would not reset itself. I would never recommend this company. They are outrageously expensive and very hard to deal with.

Put a system outside my home, system they put there was the wrong system for my issue. Regional sales manager said it was the wrong system himself but refuse to remove it because I won’t spend 9,000 on the one he says will work. I asked him to remove the system because it is not solving the issue. He yelled, "We Are Not Moving It!" I’m not paying for something I don’t need!

Great experience from start to finish. Salesperson was very knowledgeable and friendly. Ensure to answer all my questions and explained the entire process. Installation staff were extremely professional and courteous. They ensure to clean up after they completed the installation and asked me if I have any questions or concerns. Most companies do not follow up after they sell you something, but their salesperson sure does call you. He asked me if I was satisfied with the system and even told me to call him directly if any issues arise. Extremely satisfied with the system and the professionalism of their staff.

I have Culligan reverse osmosis system in my closet. Since water quality was bad on my dispenser and refrigerator water I called and changed all filters including post filter, membrane filter and two pre filters. Paid close to $400. in June 2021. Thereafter I check the water ppm and it was 33. That is higher than bottle water which is 24. I called and mentioned the fact. Been told that wait for few days and it will clear out. Month later I check again and it is in red zone and ppm is 43. When it comes to service neither I can get someone on phone nor I can leave a message. It stinks. I called few times and finally got bottled water from Walmart.

My husband and I rented a water Softener with the option to purchase, so we were told and came to find out that the system was a refurbished not a new system so decided to keep renting until we found an alternative. He had put salt in the water Softener about a month ago. We then realized within the last few days that the softener wasn’t working properly at all so found an alternative solution with another company as we were tired of dealing with a company that wasn’t honest with us from the beginning.

The staff are always prompt, courteous and efficient. What more can you ask for? They bring the supplies for our water treatment system in, fill the tank and remove any debris associated with the visit. Highly recommend Culligan of Ida for all water systems!

I haven't had any problems with Culligan Water Softener Service. It might not be the least expensive service but it's the one I went with. They take care of the equipment on a regular basis and I don't have to do it.

Initial Contact and Home appointment was quick which was great. Salesperson was pleasant and answered all questions. However did not mention we needed to add an electrical outlet. Installation person didn’t read work order and almost removed existing water purification unit. He was going to replace it with the softener only. My interaction with the installer prevented a 5 star review.

I use the Culligan Water softener service in Tampa Bay. Every 2 months I receive an email or voicemail reminder that service rep will be showing up the next day to service the unit. My representative's name is Al and he is consistently professional and helpful. Not only does he haul the big bags of salt to fill the softener but he adjusts the settings on the unit and tests the water. I am really happy with my service and will continue to use Culligan.

Have had Culligan system for almost 8 yrs now with no problems. Culligan keeps us up to date with any maintenance and gives us salt as needed. They win our vote for all around great company. Thank you Culligan for your customer service and support.

Culligan has been very efficient with our service since we purchased the system for our home. They come on the days scheduled. If needed for additional service, it is never a long wait for them to get an appointment scheduled.

Customer service is top notch and no more bottled water. The install went smoothly and efficient. They stand by their word and we didn't realize how bad our water was until they came to our home and tested our water. YUCK! I recommend Culligan for sure.

I recently purchased a new home that has well water and causes a strong Sulphur odor. I had the system installed about 2 months ago was promised odor would go away, it hasn't. Follow up service awful.

After I paid the yearly platinum service, I had to have the system uninstalled cause of kitchen remodel and they want to charge me again a reinstall fee. I was told this was included in the platinum service. Liars!!! Such a disappointment! Looking for another water filter in the market right now. DO NOT BUY THIS unless you want your money to go down the drain.

Giving this company a 2nd try after being contacted by the GM.

When I first got the water softener it seemed great. Had to call service because the lines let loose in the middle of the night and made a huge mess. If I didn’t have hard water and could find another solution, I wouldn’t be using this company.

I rarely post reviews, but I'm pleased to do it for Mast Family Culligan - Fort Myers. Having a running contract with them is easy. They remind me when service is due, but they are never pushy. When I call in, answer is prompt and a service call is normally scheduled within the same week. The engineer coming at home is well trained, always on time and very polite. Overall, a pleasure to do business with and I strongly recommend.

I hate this company. Years ago, when I contracted with Culligan for a whole-house pH adjuster, the salesman lied about almost everything, in order to get the sale. First, he told me that the canister could be refilled by the homeowner. This is not true. I need to get an service guy to come out and remove it, every couple years, and take it to the service center to be cleaned and refilled. This takes a couple weeks and costs — last time I got it done — several hundred dollars. Second, he promised me a free, comprehensive water analysis. When I contacted the Culligan office to arrange the water sampling, the manager said they had no record of that part of the agreement, and that they don’t even offer that service. Third, he tried to sell me a superfluous, two-canister treatment system that would have reduced my water pressure to near zero.

Timely response to questions and resolution of issues. Personable staff, following safety guidelines in this time of pandemic. Couldn't ask for better service or a company. Hope to be with this service for many more years.

We've used Culligan of Ann Arbor for several years. They have great service and are always easy to place an order for salt! We get updates on the delivery prior to delivery and a reminder the day before!

Culligan installed one of their Reverse Osmosis water filters and we absolutely love it! No more filling 3 gallon bottles at Whole Foods. The product is convenient, clean, and provides more RO water than we could possibly use in one day. The installation was simple, and the technicians were efficient and professional. Highly suggest looking into this if you like RO water, which you should.

For the first time in 25 years had some service and billing problems. After discussions with the General Manager, Aaron, he very quickly, courteously, addressed and resolved them. Would highly recommend Culligan for water solutions!!

I'm very happy so far with my water softener, I have been with Callihan a little over a year now. Customer service is very friendly and professional. My service is done on time and the driver gives you a call when en route.

Sterling Water Culligan are great people to deal with. I don't have to check my system. They do it all for me. They let me know when they will be stopping by to service the equipment. The staff is friendly and can answer any questions I have.

I had such a pleasant experience with Culligan and Mike Jablonski. We purchased a water softener and water purifier. We couldn't be happier with their friendly service. Mike was very knowledgeable and professional. Thank you again!

Culligan of Bellingham has been amazing for our company. From quick water deliveries to outstanding customer service! I give them a 10 out of 10. We never run out of water, any broken fixture is always replaced quickly. And everyone is always friendly.

We had a different company put in a whole house system in our Clearwater house but went with Culligan at our new place. The price was high but we wanted a great system. We went with a whole house softener and undersink RO setup. It came with 1 year of regular service. Seems like every month the salt tank was overfilled and always had a salt bridge I needed to deal with. Then the system broke and was dumping salt water on the ground and we didn’t notice until we were notified we had a huge dead spot of grass. While the system was repaired the tech said they don’t fix the grass. After I made a few comments about it he said he’d talk the the manager and have him call us, but nobody ever did. It cost us our time, money and labor to get the grass fixed. Culligan didn’t seem to care.

The service is great and the employees are friendly! The employees were nice and friendly. The water is amazing and the fact that the water holder thing has hot water is a plus, it's great for oatmeal.

We searched various companies before choosing Culligan. Between knowing their brand, years of service, products to choose from and price, it really was an easy choice to make. Their install process was quick and instruction was easy. Thank you so much Culligan.

Culligan of Bloomington, IL is a great business to work with! They took the time to listen to my family needs and worked diligently to find a solution. They are very helpful and mindful of what their customers ask for. Definitely earned my business and future business.

We had to replace our water softener after 10 years and since we had been getting excellent service from Culligan, we decided to invest in a new system. We did check other companies and prices but Culligan came out to be the best. We had a new system installed, quickly and efficiently by the technician. We also got free service for a year! I would highly recommend you check out Culligan if you are looking for a water softener system.

Culligan of Tampa gives excellent service. They are on schedule to refill salt tank and are efficient in servicing the unit. The service techs are knowledgeable. The office staff is very cordial and great to deal with.

I got a water softener system from this company. Paid $2100 installed and one of my family members wanted the system I got. They was given a $1599 price installed and this was all in 30 days of me getting my system. Please explain the price difference for the Same system. I call the office in Tampa to question the price difference and was told by the rep someone will call me back. Still waiting on that call back???? I don’t think I will Recommend them again after this.

Culligan salt cost twice as much as other places. Do not buy there. Culligan #50 11.75 Tsc Menards, Walmart #40 cost 4.29-4.50. I called culligan and receptionist said she knows and been fighting them for years on this.

Culligan of Phoenix is very easy to do business with. Their water tastes great and is always on time. They are very reasonably priced compared to other water delivery services in the valley. Highly recommend these good people.

I value the manner in which Culligan of Boise just takes care of me! As a school administrator, I have had a crazy school year with COVID-19 affecting students and staff. I appreciate being able to take my water softener maintenance off of my plate!

Upon ordering service for the first time the cooler was brought out promptly and set up for me. The cooler show to leak a couple hours later. After being told it would be a few days before getting out to repair it or replace it we were pleasantly surprised bye a member of the management team who personally came out with multiple coolers and solve the issue right away! We are extremely happy with our service and will continue to use them!

Staff is friendly and easy to work with. Office staff is helpful and always connect me with the staff to help. Is always cognizant of my personal time that I am available for service including days available. I have been with the company for 10+ years and is pleased with the services that I receive.

They have always worked quickly and met my needs regarding a summer home in the Brainerd Lakes area. Their product makes a significant difference in the quality of our well water and it is easy! I recommend Culligan of Brainerd.

I recently had my Culligan water filtration system serviced. The Culligan employee was courteous, informative and professional! He answered all my questions. We also have our salt supply delivered by Culligan which is always on schedule and reasonably priced.

We have worked with Culligan Minnetonka over the past 9 months as they installed the Hans Premium water system replacing our existing iron/salt set up (we are on well water). They have removed equipment/installed equipment/fine tuned and replaced filters. The sales/office and tech teams have all been extremely responsive and always have done what they said in the time frame promised. They have responded to questions and issues outside of "normal hours" and never failed to be anything but helpful. The Hans system has been everything we expected and despite it being relatively expensive it is good value, especially as supported by the Culligan team.

I have had no problems with the equipment from Culligan or service. They know when I will need more salt, and deliver it without me monitoring it. Wished I'd used them before instead of buying from a store and dealing with installation, setup, and remembering to put salt in.

The water is good and the service is on time. The price is not cheap but the water is saving me on local cost for water also. I like the delivery as I work too much to pick it up and it's heavy. The dispenser works great too.

Culligan is very easy to work with when schedule changes are needed. They do not hassle you if you happen to get a cracked bottle, Culligan will issue credit right away. Very friendly and helpful staff.

I have a water well, and the water contains sand particles and gives off a sulfur smell in the summertime. I contacted Culligan and purchased about $8000 worth of water treatment equipment from them including a water softener, chlorinator, sand trap, outside filter, and reverse osmosis system on the company's recommendation based on my problems. I thought that the initial cost of the equipment was reasonable. However, once I was locked into this investment, then any time that I have needed any part of service from Culligan, no matter how simple, it has been significantly overpriced. A service call alone costs me $140.

The Culligan water filter used to be good and got a good rating but now they sell cheap foreign knockoff for their filters and they are worthless. They referred me to their replacement filter company and the cheap knockoffs are worthless.

With this whole Covid mess my mother fell behind on the Culligan bill, and of course she never tells me until the last minute, so I can't help her until I get paid Wednesday. This morning my mother was beside herself because not too long ago the man from Culligan threatened her claiming he would illegally break into our home to take Culligan's equipment back, claiming he has the right to do so. So my mother was understandably a mess this morning because she couldn't find her checkbook to postdate a check for when she gets money and she is terrified a man is going to ILLEGALLY BREAK INTO OUR HOUSE. What the heck kind of mobster operation is Culligan running threatening women with forced entry? Y'all are walking a fine line to a lawsuit or criminal charges. Not cool, not even a little bit. I understand wanting your money, but you CANNOT break the law to get it.

I made a big mistake purchasing a Culligan water softener. Since the purchase, I had a water leak and was told not to worry about it so I fixed it myself just after the purchase. I again tried to get Culligan to service my water softener and was told it doesn't need any service. Now the water softener is not working correctly at all and I contacted Culligan complaint department. I did get a call from Culligan and was asked about my problem. Culligan said the would contact the Culligan dealer in my area. Since then, I haven't heard anything from Culligan. I will never buy a Culligan product again with their poor service. Get a Kinetico since they do have service that will help you.

We has a Culligan softener purchased in 1999 and had no problem till 2018. Then on Nov 2018 we had a sale person stop buy and demonstrate the new product. Due to past experience and it being 20 years old we purchased the new one. In last one year and 6 month we had tech visit 3 times to fix issues with installation and latest being water inside the electric circuit. Each time I raised concern and the response was good. However this time the repair is more serious I raised my concern on the product quality and the response from the management is that the product went through a change and the new version now comes with a cover for the electric circuit. They won't charge for the cover but I need to pay service fee.

Culligan is probably the least reliable company to purchase a Reverse Osmosis System from. I purchased their system in November of 2018. I was told that 3 of the filters (Sediment, Activate Charcoal and small filter) were good for one year and that the Reverse Osmosis filter would be good for 5 years. So, I picked up the one year old filters in September 2019, (less than one year). I changed out the old filters and used the system for 5 months when the system stopped working. (No water flow.) I called for service. They came out and told me the "5 Year" filter was clogged and no good. (This 5 year filter lasted all of 18 months.) Now tells me I need to buy a new one for $120., plus the $148 service call ($268.00 plus tax)...

We Ordered Drinking Water Filter, Their Salesman Cheated And Made Changes to the contract "water Softener Bundle". THEY HOOKED US ON MONTHLY HIGH PRICE! A rip off company! For your protection use another company!

Very unhappy with the equipment. I was sold on (by the salesman) to purchase the softener instead of renting. What a mistake. There have been several issues with the equipment in a short period of time. Each time I request service, I receive an invoice that shocks me to say the least. Warranty? LOLOL. Do not make the mistake of choosing Culligan. If you must, definitely lease and do not buy the equipment.

Service technician went above and beyond to help make sure the system was working properly, helped adjust our well pump and manually pumped out the holding tank for the system to work properly. Friendly and helpful.

On October 3 contacted local (Hot Springs, SD) Culligan dealer regarding softener repair. I had no water pressure and bypassed system to restore pressure. System is four years old, as I replaced system that was over thirty years old. After two months of no response, I contacted corporate customer service (Scott) on Dec. 6. On Dec. 12, I talked to him AGAIN! He indicated dealer was talked to on Dec. 11 and would be responding within a week. As of today, Dec. 26 this has not happened. Soon it will be three months without a response! I have been a customer of Culligan for over forty years including my residency in Rapid City. Never have I ever had such an slow response from any business!

A Culligan customer for over 20 years. After 10 years the product has at least one issue every year. The problem is the service is inconsistent depending on what tech you get. I have a service contract, pay a monthly fee and the price is reasonable. The issue is customer service is erratic. Scheduling could be more than 2 weeks out. Sometimes it takes repeated service visits to fix the problem. I question if issues are related to the monthly service fee I was given 20 years ago. My issues are with the Ramsey Minnesota location. Looking at buying a new system Kinetico ?

Always courteous for delivery & assistance. I have been ordering from Culligan for over 12 years now and have received superior service with dedication & care each visit! Always helpful, the drivers will bring the bottles in to the storage area as well. :-)

When we purchased our house three years ago it came with fairly complete water treating system. We have continued to have Culligan come to the house and service it once a year. I purchase the expensive activated carbon filter for a price less expensive than if Culligan provided it. The technician had no problem installing the filter I provided. Good and friendly service.

I am very happy with our decision to use Culligan. Great product and noticeable difference in our water quality! The reverse osmosis water filtration is very fresh and the water quality is great. Installation was fast and seamless.

They came and installed a new water cooler in our home and began delivery. We were given a list of dates for all year. They are very good about delivering right to the front door so we don't have to handle the bottles much. The delivery person is very polite and comes early on the delivery day.

Technician checked water quality, changed filter and inspected the tank. He was courteous, polite and very knowledgeable. I would recommend Culligan to all in the area because of the nature of the water.

I researched several companies before making a decision. I chose Culligan because my experience with the sales team...Gary **. He was very knowledgeable of the system and made the buying decision easy for me. Thank you Gary and the Culligan team! Joe

We have a large office fish tank that requires regular water changes. The tap water in this area is terrible and chemical treatments cannot remove all the toxins that harm sensitive and expensive fish. The fish love Culligan water!!! I know this because they have not died yet. When you consider that these fish cost over $100.00 each, Culligan water becomes a big bargain. The patients love the fish and are sad if one dies. We drink some of the water too. Delivery is on time and on target. Can't ask for better than that!

Since installing the softener taking showers in this Florida water is a whole new experience. I couldn't be happier with the end result, and I'm sure all my appliances agree. The maintenance is easy and fairly cheap, just occasionally add salt. The first year of salt is free with Culligan too, so I won't be paying for salt any time soon. Great experience from sales to service.

Happily using Culligan Ann Arbor/Detroit for 25 yrs. We have a lot of iron in our water. Current system is over 20 yrs old and out of warranty. I thought it was time for a new system. So Culligan had Karen ** pay a visit. Karen is what makes Culligan A2 so great. She is the most knowledgeable person when it comes to filtering systems. From the start you could tell she loved her job and was committed to providing the best system for our home. I learned so much. After all the testing and inspection she said that the current system is working great and that a new system was not warranted at this time. She knew from the beginning I was ready to replace the system. It would have been an easy sell. Honesty in sales? How refreshing. She made a couple of recommendations for us to change in our annual maintenance but a new system was not needed. This is why Culligan A2 is great and why I am a Culligan lifer.

Excellent products and service. We have a full house total defense system and drinking water reverse osmosis system. The installers we outstanding and very thorough. We highly recommend the whole team. We have complete peace of mind in our home water.

Chad was simply fantastic! Explained our options. Took. the time to understand our specific need and helped install it exactly where we needed it! We needed to change the product after he had arrived with what we ordered online. So glad he made it easy.

The water from the under kitchen sink reverse osmosis system is delicious and I am very fussy. It was installed with great precision (they cut into my brand new quartz countertops and it looks fabulous!). The staff was courteous, professional and friendly. The price was also very competitive.

We love our Culligan cooler and having access to clean and pure water for our family. The price is so reasonable and the convenience of having the water bottles delivered and the empty bottles picked up every month is amazing! We love that it also cuts down on our carbon footprint because we now have no need for the little plastic water bottles. We cannot say enough good things about our Culligan service and the customer service is top notch! We wish we had used Culligan's services sooner!

Great product.... Yearly fee to maintain the system is high at 490$. I do love that I have clean water and no worries regarding the system. All the guys that do the maintenance are very nice and be customer service is good.

If I could rate it worse than one star - I would. I schedule the filter replacement service in my house in September. They gave me an appointment in October. First I was surprised I didn't receive any confirmation on the day prior to the appointment as they usually do. When I call them the next day, they told me they call my house and were told we no longer need to service. Considering for 15 years they were calling my cell number I was very surprised to hear it and asked what number did they call. Of course they didn't give me the right number, instead made up some number I never heard of.

I purchased a Culligan water softener (Medallist series) in 2016 for approximately $1100. Three years later I needed a $230 repair. The softener needed a piston replacement kit as the o-rings failed. The repairman explained that the chlorine in the water makes the o-rings fail. A repair of this nature should not be necessary after just 3 years. I will never buy another Culligan product.

I purchased an system for reverse osmosis with a price tag of almost $8K and it had not been installed a week and it the entire thing was not functioning properly. After they could not find another lie to explain why their product was not doing what it was suppose to (we were informed in a email that we needed a new well). Here I am with a new well and $1,6k on top of the $8k that the system costs (the system is not for the entire house is only for your sink water & fridge). Every time we called them to get a tech out (they charge us). The most recent incident was 2 weeks ago my patio was completely flooded and when their tech come "They said that the system got stuck on a cycle". I am over it and I filed a complaint with the BBB. DON'T WASTE YOUR MONEY!!!!

I've been a customer of Culligan bottled water for very long time. Usually when I call for delivery it is scheduled within a two week period. Recently my delivery turned into a nightmare of repeated phone calls and delivery promises that never happened. At one point called multiple times and was hung up on immediately multiple times. Finally was told to go pickup my water at Aqua Falls. Something has drastically changed at Culligan for the worse for water delivery! Hope my next request is a much better experience.

Was able to talk to a mgr, and got things straightened out....and turns out could be a better option.

I just wanted to give a shoutout to Katrina the customer service rep I have been working with at Culligan. She is the best. I had been having water delivery problems and billing problems, she fixed them both with a phone call. I just wanted to acknowledge what a wonderful employee she is. She listens and fixes the issue right there!

We have not had water for about a week now. I called locally to get information and was told that there was a delay (first time hearing of it) and that we'd have water by next day. It's been a few days since and no water has arrived. The service is inefficient, neglectful, and misinformed. It's a terrible experience, and yet I am being charged an exuberant amount for a terrible service. This is not the first time I've had issues with Culligan, and now I am entirely dissatisfied. They have terrible industry communication and there is a complete lack of care for their customers. Do yourself a favor, and avoid Culligan water.

Culligan water in Kingsland Ga sent a tech out to fix my water softener about 2 or 3 months ago. When he left, he left the valve slightly open. It dripped for about 2 or 3 months before we caught it. Now because of the drip there is a bunch of mold on my wall in my garage. I sent in the pics and was told they would take care of it. Then got a call 2 days later saying it wasn't their problem. Call my home owners insurance. It is their problem. Their tech caused the issue. Do not use this company.

Terrible customer service. I will be contacting BBB and headquarters in Rosemont regarding this particular franchise. The Privilege service program is not privilege at all because this franchise doesn't abide contact terms. It states that the resin filter in the softener tank should be changed as needed, but AT LEAST ONCE IN EVERY 5 YEARS. It has been 8. The pressure in the house was gone, had to replace main valve for $700 just to find out its old Culligan's resin. They supposed to change filter at least 3 years ago for free under the terms of maintenance contract, or at least notify me it should be changed. They did nothing. Until I had major issues and found out about it. I had to wait 2,5 weeks for appointment, that was on Saturday as well (!) for them to correct their wrongs. And now it looks I have to wait another week for repair.

Had the yearly service done in May for the new system. Service tech said no membrane was needed as the membranes are supposed to last 3 years and the system was only 18 months old. The service call cost us $365.27 As it turns out, in July, two months later, the reverse osmosis system no longer worked. Different service tech came and said we needed a new membrane. This service call cost us $328.93. So bottom line, we paid $694.20 within a two month time frame. I called Culligan and it was no big deal....That is the way it is. That is what I must pay out. Well Culligan I am done with you. I had Culligan for over 20 years in CT and no problems. Never again. I will call my local plumber if we can't fix it ourselves.

The supposedly all encompassing preferred service plan, they find ways to sneak in hidden fees. They never call the customer to schedule, you have to schedule and remind what needs to be done. Seeking new service people currently. Culligan treats you as if you're something they just scraped off their shoe.

Service in our area is MARGINAL at best and has been that way for the past 5-10 years. VERY FRUSTRATING. BACKGROUND: We live in Cincinnati and have used Culligan for almost 25 years. Service used to be "great"...on time, as scheduled and no hassles. Clockwork. SERVICE: This office can NOT consistently deliver salt or service their water purification systems. It's SAD. I can't tell you how many times we've called to remind them that it's been MONTHS since their last salt delivery OR that our water purification filter needs to be changed. And when they do come out for a salt delivery they often FAIL to read the delivery notes on our work order to access their equipment by way of our storm cellar entrance. We regularly find salt stacked on our front door stoop or outside our side door.

Jason has been the person who has help make our Aqua water into great water... added big blue, salt water softener and RO system... It’s a great system. We are into our second year and we are very satisfied! Five stars!

Called Culligan to order a delivery of salt this morning. Didn't realize this was a big ask, would require 25 minutes and still be treated poorly. The first person answered to direct my call collecting my information, before transferring me to another representative. I then had the pleasure of repeating this process with another hold and transfer. Customer service rep number three asked for my account information which I provided. Was then helpful enough to update my phone number, then another hold and transfer, they weren't the right person to help. Next representative up spent five mins trying to collect my phone number. I might have been interrupting a tough game of tetris on the other end as I had to repeat the information four times. Offered to put me on hold and transfer. They are really good at hold and transfer. It might be their strategy, much like an insurance company handling a claim. Don't call them expecting help, they could care less.

I called my local Culligan dealer in Santa Clara, CA for help with my reverse osmosis drinking water system. The person on the phone sounded dull, disinterested and just said “We’re not technicians”. When I asked whether they provided customer service after sales and installation they answered “no”. Then I was told to “just try and drain the tank” and/or try to add pressure to the holding tank. They offered no assistance to find a technician. I called a second time only to be told the same thing by a second person, after finding that their suggestions for a DIY fix didn’t work. I asked again about technical service and after another runaround like at the first call I was told ”Well, you could call a plumber”. FINALLY, after an even more pointed set of questions I was told we can schedule a technician to come out. The price they quoted was outrageous and I opted to call a plumber who offered to try to help even though Culligan products are proprietary.

Hopkinsville KY office tried to sell us a product for $10,000+. They tested our well water and told us we needed a new system, but they did not test our water from our filtration system that we already had in place. We had to call someone else to look at our existing system, and they told us that it worked fine, but we needed to change the digital water softer level on our system. We did not need a $10,000 system.

June 21, 2019 Mike our salesperson sold us our Culligan whole Home Water Softener. Mike was very knowledgeable and informative. The unit was installed on June 24, 2019. The installers were very polite and made sure we were happy with the location of all equipment before it was installed. After the R.O. System was installed the installer tested and made sure we had good water pressure. We notice the difference in the water.

My old water softener needed replaced. I called Culligan and a salesperson, Paul **, came the same day and explained their products. The softener was installed in a timely manner and follow up to answer any questions was done within two weeks.

It's been almost a year that we obtained Culligan for our water softener company. We have never had a problem with the delivery, service or quality of our water system. The service is prompt and courteous.

Got a personal call from the boss after my review . He was professional on the phone and understood my situation. Basically they acknowledge that they made a mistake but that it couldn't exactly be fixed. They offered to move the shed and equipment to a more discreet location on the property and some other accommodations in an attempt to make it right. I appreciated the call and respectfully declined the accommodations, not because I am upset or anything , as I stated in my review it wasn't about the money or property it was just about being treated fairly. The call was pleasant and when it ended nothing had really been resolved but the fact that they reached out and made an attempt to do whatever they could is why I am updating my review and giving them another star. I will keep their service due to the call so long as I have no other issues.

Nothing but good products and superior service per schedule. Reverse osmosis water treatment gives us a quality water product to drink and the water softener is great for showering and getting soft skin and clothes laundered. Do not have a funky smell from regular water.

After the Paradise Camp Fire, purchased a whole house water filter system from Culligan in Chico, Ca. A $3200.00 purchase out of pocket (insurance co. wouldn’t cover it). All seemed well, and the system seemed to function ok for almost 4 months. On Father’s Day, found the garage flooded from a HUGE leak in one of the two giant tanks. Furniture & contents in the garage either damaged or destroyed. One of the 2 tanks was leaking SO BAD, we had to completely shut off our water to stop the leak. We were promised by the management someone would be here before noon Today to repair the problem. No show, no call, no water either!

Our Sales Representative, Joe **, always returned my calls immediately, if he didn’t answer. Joe was very knowledgeable about the product and answered all of my questions. I love the convenience of water delivery. Fresher than refilling those bottles at the store.

Culligan cannot even schedule salt delivery without messing up. My delivery was scheduled in April with a no show no call. When I called and spoke with the manager Steve he did not apologize or make it right. Totally regret doing business with this company. Overpriced and customer service is nonexistent.

We did a side by side comparison of Culligan Water from our neighbors home and my water from Pelican, the no salt system. Our water started at 15 gpg hard and 236 TDS as was our neighbors. My neighbor with Culligan has zero hard and 8 TDS. My Pelican has 14 hard and 230 TDS. I need to get a Culligan so don’t make the mistake I did for his Pelican was a great story but it was all fiction; it’s not a softener. It’s a scam.

I have been a customer for several years now and can’t think of any issues or concerns I’ve had with Culligan. They are prompt and dependable. They are friendly on the phone and in person. The price for service is very fair. I highly recommend as a very satisfied customer.

Service is absolutely outstanding and has been for all the years we have been customers! We recommend them all the time. My daughter just moved their service & the technicians were quick, professional & downright delightful!

I had my system installed in December of 2016. It worked for about a month or two and has not worked since. I called customer service and they said it was my fault because we had a freeze and did not put a heater on it? I have NEVER put a heater on a system in my life. They now want $135 to come out for 30 minutes, and $35 for every 15 minutes after that. Mind you I have never put salt in it since I have had it. I am currently investing in another company and they can come pick up their worthless system. Put it on my credit. I do not care!!!

When we moved the customer service was so nice. They made it easy for our transfer to another County. Our water was right on time. Our delivery person was fast and friendly.. Very professional.. I would recommend them to everyone.. Also during hurricane season they make sure if during a storm we are stocked with water..

I relocated from the East Coast to Texas. The water is much different here. Within a couple of months we "had" to purchase a whole house water softener and the indoor water filter system. You cannot live in Texas without these products on your skin, hair, hands or laundry or if you want to drink water. IT MATTERS and makes a huge difference!

Our representative was friendly, fast, efficient and accommodating. And we love the soft water and great drinking water. We have had this service for 5 years since moving into the Valencia Lakes community.

For over 20 years I have rented and owned Culligan softeners. Culligan regularly and exclusively serviced and delivered their products under the Privilege Program. Recently, extensive renovations on my home required plumbing services. All toilets and sinks were leaking due to corroded pipes caused by hard water!!! Upon further inspection, it was clear ALL copper pipes and connections were badly affected. Also, Culligan's customer service, from home office to local office is deplorable. When I tried to resolve a billing/delivery issue, I was left dissatisfied. Culligan deserves a zero star rating...but I had to choose.

I would not recommend this company for a water Softener. I have owned my Softener for 4 years now. Today I called to have someone come out for Maintenance as I don't think it is working properly. I was quoted over the Phone that the charges would be $99 for the first 15 minutes then $34.50 for each 15 minutes after. This comes out to 202.50 per hour. I THINK THEY ARE RIPPING PEOPLE OFF WITH THESE PRICES.

I have had a Culligan Water Softener for 8 years now. The original system required replacement after 4yrs, and now after 8yrs, the control valve has stopped working. I diagnosed the failure this time myself, since the last time Culligan visited my home, it was an example of incompetent field service. I had to call Culligan head office to motivate proper service. I have no complaints about head-office staff! Head-office is responsive and gets the job done.

We purchased a Culligan whole house system w/ osmosis 13 years ago. No problems until about 1 yr ago. I called, they came out and "fixed" it in October 2017. Then, the system still wasn't "fixed" correctly. I called them back. We had no water pressure. I called the county for a pressure test and from the street to my home it was good. Culligan came out again in January 23, 2019 and I explained about no pressure. I was told by the "knowledgeable" tech to bypass the system. After paying over $6000, I cannot use my system? Give me a break. I was also told that to enter my house, I had to pay $140. Not going to happen. I paid $90.

Been with Culligan for some time. Last time before this time, when they came out, they messed up my pressure. I really didn't want to call them anymore but plumber I called bypass system and it was like brand new pressure. So I called to service and see what problem really is Culligan service. They came out, but first couldn't find us. They didn't do like they usually do, come check then work. This time they want to talk for like 5 minutes performing water test not asked for. Didn't know we have all three machines even though he is the last one came out. Now bill time and bill is double what I'm used to paying. No way!!! Now tech says one thing but says he will let guy in charge know it shouldn't be so high because I wouldn't pay it either. Now get a call with bs explanations that they are really trying to recoup for me. Not wanting service anymore.

Our whole house system failed after a few years. Tech showed up to repair and discussed the issues. All set...good as new, or so we thought. Later on, my husband went in to shower and I was brushing my teeth. My husband came yelling to me, “Don’t get in the shower”! It’s straight brine! I had just opened a new toothpaste, never used the brand before and thought, “Oh no, this is so salty and weird, doubt I will use it again”. Immediately My mouth is sore and I now have bumps and numbness on the roof of my mouth.