Culligan Reviews

Just got insulted by the local Culligan man. Over 4 years ago my water smelled. I called him because my water smelled. He tested the water and said I needed a new water softener to fix the problem. It didn’t fix the problem. He said I needed a new water heater. I got one. It didn't work. Now he says the water needs a part. When I asked him questions he insulted me saying he wouldn’t waste time on a customer he didn’t make a lot of money from and left.

Not even a one because March will be a year and it still looks like this. This is awful from a recommendation like Culligan. My friend has apologized over and over but it just is not his fault. He thought he was helping. No bath in here. Have to go rent a hotel room just to get a good bath. I will make sure they are not cared for by Culligan. Why did I ever use them. Already spent almost a thousand on baths. So ridiculous. I live on oakenshaw if you want to see it up close. I'm not lying.

Thanks NIXON! You were fast, friendly, and worked efficiently making sure our water system continues providing a healthy, clean source of hydration. Bernbaum Magadini Architects highly recommends Culligan Texas!

Brian installed a RO system for us, was very polite and professional. He took the time to explain everything and answer any questions. He also helped us plan out its location and ended up putting the unit in the basement.

Tim is the absolute best technician ever that Culligan has and he is thorough and professional with his skills. 👍🏻💪🏻😍 He knew the issue with my bleach container. The nozzle was staying water everywhere!

Our salesman Rob has been with us all the way. A few glitches with our install but Rob kept in contact with us until house was up and running perfectly. His knowledge and expertise is why we bought our whole house system and RO. Our water feels great and the taste is ***** 5 Star.

Culligan installed a water system in my home around 2020, and ever since then the customer service at the West Palm Beach location has been terrible. The reps are consistently rude and dismissive, and it feels like they genuinely do not care about their customers. I've been told more than once to "just uninstall the unit" instead of anyone trying to help resolve the issue. On top of that, the pricing has been all over the place. I've been given one quote and then later told a much higher amount for the same service. It's very misleading and has made it hard to trust anything they say.

I am very happy with Culligan of Troy. Excellent customer service. They are always on time and deliver right to your door. They always call the day before your delivery to remind you. Their water club is extremely affordable. You can't beat their prices. Highly recommend.

I recently had to install a water softener system for my well water. I always had City water and never had a well before I purchased this house. I interviewed other companies about what I needed to have installed for my water system. They were very expensive. You can imagine my surprise when Dan ** (Vietnam Vet) did a free water test and he said you don't need this thing or that thing for my system. He sold me a basic system which was all I needed and really wanted. He told me If I desired anything more at any point it could be added. Then I met Doug ** who installed the system. Even though I tried to make his job easier for him to set up, he insisted on the best set up that fit the area of the installation rather than what was easier for him. I have been impressed by all the people from Culligan Water of North Central Ohio and I highly recommend them for any water needs you might need.

Today the install tech came and worked for hours setting up my water treatment install. The young man who did the install did a very professional job. He made sure all piping was straight and, supported. He took time to explain what he was doing and how each component worked with the others. He answered all my question, and gave me his cell number if I had any question in the future. David the salesman (who came out and tested my well water) showed me just how hard my water was and how much iron I had in the water. His scientific testing only proved what my cartridge filters were lacking. This system does it all...clean, clear, soft water. I recommend Culligan Water System to any one with your own well water.

Fabian, my service tech, was very efficient, knowledgeable, and courteous. He answered all my questions and concerns and represents Culligan very well. His upbeat and positive attitude instills trust, and Culligan's products and services. Improving the quality of water in my household is very important and Culligan is the company I refer everyone to. ⭐️⭐️⭐️⭐️⭐️

Terrible customer service in Cincinnati, OH. Have had residential water delivery service for years. I have 4 bottles at a time at most. This week I left 2 empty bottles and they delivered 7!!! I do not want to carry all those into my house and have to store that many bottles. I called immediately after the delivery and was sent to voicemail. I also emailed about the issue. I finally had to call back and explain the problem. They did not apologize and said they didn't know what happened. I asked them to come pick up the extras and they said they couldn't because they are considered a food item. When I explained that they were still sealed and in the same place they left them, they said they would see what they could do and let me know.

Super happy with the Culligan process. From sales to installation, the entire process was smooth, easy, and fast. Now that they have a financing option, my family was finally able to get the new soft water system, which we couldn't do before.

Always better to have someone in person to show the options because apparently they skip on information they should tell you when renting a unit. Unit makes loud sounds. Doesn’t even fill a pitcher for tea etc. Ask for the part of agreement that should 2 year contract. They failed to send the back part of the front of the contract. Never realizing there is a two year contract. They want you to pay all of the monies in order to cancel. Ugh!!!! I never would have thought they would put a two year.

I can’t say enough good things about Andy ** and the service he provided. From the very beginning he was clear, helpful, and took the time to explain everything in a way I could understand. The installation went smoothly, and even after the system was in, Andy checked in to make sure everything was working the way it should. The difference in my home’s water has been night and day. The system is reliable, efficient, and set up in such a clean, professional way that it’s easy to maintain. It’s obvious that Andy takes pride in his work and cares about his customers. If you’re looking for quality, honesty, and someone who stands behind their work, I highly recommend Andy **.

We have been a Culligan customer for 8 years. The first two years the water was amazing, very soft very silky. I didn't have to use conditioner in the shower, and no more softener in my clothes. Something happened after the first two years because we started itching again after our showers and started to need to use conditioner, softeners and lotions again. We called them out and they tested the tanks. They tried to upsell us on an add on tank that I didn’t want to pay the extra money on, why should I if the tanks were working for the first two years. Our delivery guy was very friendly and told us they have tanks that they rinse twice and he would make a note of it and start bringing those tanks. (They switch out our tanks every month) that worked for about three months and then it stopped working as well. I don’t know if he quit bringing the double rinse tanks or if that is something that even exists.

Terrible customer service. Once they install the softener and get their money, they completely forget about you. If you run into any issues, good luck—because they won’t be there to help. It took them an entire month to deliver salt that was promised within 5–7 business days. Nobody seems willing to help in any capacity. Very disappointing experience.

In July 2025, I entered into a contract with Culligan of West Palm Beach for the purchase and installation of a water softener, central water filter, and reverse osmosis system for a total of $10,932. I chose Culligan despite a higher price specifically because of the assurance of a professional and aesthetically proper installation. On August 4, 2025, only the outdoor units were installed. Nevertheless, Culligan immediately charged my credit card for the full contract price. The installation was in direct violation of the agreed terms and of the representations made by their sales representative:

Your Delivery Staff is friendly (when I'm here), they clean up after themselves - I never even know they've been here to deliver my salt! I've had Culligan in 4 states over a 50 year period. This particular Branch in Bellingham, Snohomish County, WA - is the best of them all.

Very knowledgeable and professional, everyone is had contact with was pleasant and knew about all of the services. Had installed kitchen water filter so I no longer need to get 5 gallon jugs and luggage them upstairs.

Delivery of tanks is terrible. They never come when they say they will. My latest today was rescheduled three times. No reason ever given and no calls to advise of the change in delivery date. My only option is to stop paying the monthly charge.

We had our whole house water softener installed by this company on 10/23, and it came with a 1-year free platinum care program, which included coming out and adding salt to the system quarterly and also making sure the system is running like it's supposed to. After the year, we didn't renew the platinum care program, and when the worker came out in July 2024 to add salt to our system, he purposely placed our system in bypass. We are from up north and never had to use a water softener, so we didn't realize that the system wasn't working properly for almost 10 months.

I trusted this company and paid over $2,200 for a 5-stage RO upgrade that was supposed to give me cleaner, safer water. Instead, the water made me feel unwell and lab tests showed more and more particles over time. The company has ignored my complaints. Please don’t make the same mistake I did.

In southern AZ, hard water is a legit issue. Plumbing & water heaters go through hell because of it & this is where Culligan comes in. Their water softening systems are top notch & you'll notice a remarkable improvement in you laundry, showers & overall plumbing health. I use the tank system where every month, a serviceman comes & exchanges the tank. They rerouted my water line to an inconspicuous place & it was all part of the cost of the system. The monthly rate is VERY affordable & considering the cost of a new water heater than the hard water here will destroy in quick order, you're saving a lot of money in the long run. I'll never go on without them.

Our water softener works well at eliminating the smell of hard water. It works automatically with no effort on our part and for a small monthly fee the salt is delivered and our tank is topped off with salt. Thank you for this service...

I chose Culligan Water from a long list of whole-house water filtration providers mainly because they had the most references. I scheduled an initial visit to see what they had to offer. The sales representative, Zachary **, was very attentive the whole time and explained everything in detail. We selected a system that seemed to be quite good—“smart technology”—although the price was more than double what we had seen from Culligan’s own promotions (almost $8,000) and far higher than other companies. Still, we decided to proceed with financing since by that point we were convinced it was the best option.

I had a great experience with my Culligan water filter installation. Fabian was friendly, professional, and worked quickly to get everything set up. The whole process was smooth and efficient — I couldn’t be happier with the service!

I had a water softener installed that flooded my entire system with minerals – plugged all of my toilets and both of my showers. One month later, I am still stuck with half a working shower (1/2 water pressure). The worker came back over and fixed two of the toilets. I never heard anything from management about the situation – I had to call every day for several days and finally had to yell at a secretary (which I felt terrible for) to even get a call back. They offered $700 back on a $2600 bill. Ok, that’s a start.

We decided to get the Culligan system about two years ago. Our sales guy was Frank. He is very good at selling because we definitely got fooled. He said we can monitor through WiFi, not true. WiFi never works even when spending extra on WiFi. He said all we need is a blank filter for fridge so we did not have to spend money on filters. NOT TRUE. We still have to spend extra on filters.

The product works but the customer service is horrible. Left with leaking equipment. Left message with answering answering service and never got a return phone. When they came to deliver next the kids delivering argued with my wife and told her it wasn't his fault. The tanks hear are double the cost of what I was paying in Florida where I had great customer service. No leaks no excuses. I am looking into breaking my contact as I don't want them back on my property.

I recently purchased a full Culligan water filtration system and couldn’t be happier with the experience. Cory, the sales representative, was knowledgeable, low-pressure, and let the water test results speak for themselves. He made the process simple and got me scheduled for installation quickly. Chris handled the installation and did an outstanding, thoughtful job. He took the time to explain everything clearly, so I knew exactly how the system works. Overall, this was money well spent—I’m very pleased with both the product and the service.

I would like to say I am very proud of being a Culligan customer. Their sales representative Tom was excellent as customer service and he answered all our questions kindly and with diligence. It was a great experience and continues to be so whenever I have any questions. The water is delicious and certainly helped my home since it was very hard. I purchased a softener along with a Reverse Osmosis machine for drinking water. I recommend this company for anyone curious about their water filtration needs.

Julio ** was great. He was very personable and detail oriented. He made the whole experience worth it. Even follows up afterwards to make sure everything is working. Definitely will be recommending him to other friend and family members to help them with the process .

I shared several phone calls and emails with Michael **, and he was extremely helpful and impeccably honest. Even though we ended up going with a different system than the one initially recommended, he confirmed it would do what was needed and was an excellent value for the cost. He also confirmed that Culligan would be happy to provide any future service needed. I would strongly recommend Culligan to anyone looking for water treatment solutions and we will be reaching out for any future needs and upgrades in the future.

Good service overall, but if you ever plan to cancel you need to give 30 days notice. We had them come and take their tanks back on June 2nd, but they charged me for the entire month of June. When I called to ask why, they told me that they charge for 30 days, even if I am not receiving any benefits from their services. Beware.

Had a leak in my water softening system hook up so called on Friday during regular hours and was told to send pictures and turn off the bypass. That was not the issue. Sprung as second leak and had to gave then come out Saturday morning and they charged me an extra $180 for an emergency call. I guess they can’t do math real well cause I’ll never use them again and they will end up losing hundreds of dollars from what would have been a lifelong customer if they had just done the right thing. Oh well. Lesson learned.

Review of Culligan Water. I’ve had a very disappointing experience with Culligan Water. Their customer service is among the worst I’ve encountered. I requested to have auto-pay set up multiple times, and despite repeated assurances, it never happened. When I called to address the issue again, the staff refused to take any accountability for the lack of follow-through.

This is the 'worst' company I've ever had the misfortune to be ripped-off by. I paid $7800 for a unit that works so well that they still charge me $168 'per month' for 10 bottles of water that they will only deliver every '3' months. My water is brown and stinks, I have a basement full of bags of salt I DO NOT NEED and the Customer Service Department has ignored my complaints for over a year. Do yourself a favor. Find a company who cares about its customers instead of taking your money and giving you 'nothing' but a run-around in return.

I have to cancel this contract a long time ago! After filter of drinking water was changed, I went to emergency! Water was so dirty and with visible particles. Called company and filter was changed again, it's much better at this time. But my payment is increasing every month. Bad experience.

Customer service is non existent. When you have an issue, you call and they create a ticket # but it is never resolved. It's frustrating to pay for a service and the customer service side be so lacking.

Customer service has dropped precipitously. They need to hire a bubbly receptionist with some people skills, it's like dealing with an ornery father whenever you call them about the regular equipment fails.

Bought a rental softener from Culligan in Elk Grove. Water still hard and the machine not working. This company still constantly charging me and the person that installed my unit up messed up my GFI. I had another softener Before this one for 15 years it worked fine. Now Culligan doesn’t work please look at the rest of the negative reviews and I’ve noticed that all of us are similar. Try talking to the staff. Some of them are going back-and-forth like ping-pong I should not be charged for something not working.

I have a lot of iron in my water so I bought a Culligan water system ($5k) and currently paying for their monthly program that delivered salt and maintenances the equipment (800/yr). I have run out of salt, they did not reimburse me the money I paid for the salt until they could come out and deliver some. They then delivered the salt, and tried charging me a ridiculous amount for 4 bags ($80) when it’s included in the program I am part of. I had to call and establish an appt for a general maintenance because they have not been out in a long time and I was starting to get a lot of iron build up in my shower and toilets.

What a ripoff. We had a service tech come out to service our neutralizer tank. The tech came out and after inspecting the tank informed us that the tank needed to be drained, cleaned, and refilled with pea gravel along with calcite. The tech told me he would have to come back since he did't have the pea gravel on his truck. When I asked how much to drain and refill the tank, he said that the time he was here would lower the cost less due to coming back. When I asked again for a ball park cost, he avoided answering. I asked if it would be about $400.00 total and he answered yes.

It's great having a water softener here in Las Vegas. Art is the one who changes our tank on a monthly basis. Art is fantastic, friendly and professional. I would definitely recommend Culligan water.

I bought a Culligan in 2023 water softeners, whole house filtration system, reverse osmosis system. My hair still not better, my son is not complaining so much of the feeling of the water on his skin before we put the system. I requested a statement to see what I been charged monthly for adding the salt in 4/2025. Because want to see in detail what I am paying for. I requested a discount in the price at the beginning of the year. I was never told how to make monthly payments. I don't receive in the mail a bill either. I feel they do not know much about administration and how to be organized. I was charged $2.00 for an email statement. I am unable to see the statement anywhere. I am entitled to see it. I tried to send a request online. The account number in the bill is not accepted. I expect to get contacted. A big problem, the technicians only work the same hours I work. I need to have the filter changed. Difficult!

I had Culligan Boise come out and service my reverse osmosis water system they put in. They charged me $729 to change the filters and service it. I do not remember for sure but I think that’s about 50% of what I paid for the entire system to be installed. It was my fault for not asking for the price upfront. However, I had no idea. I was gonna be ripped off that bad.

I have Culligan to deliver salt and service my water softener and RO system, and my mother does not eat for the staff at the Nursing Home. She is soon to be 102. I used to go there for lunch and dinner because they could at least give her something for breakfast. Now, she will not accept anything from the staff. Culligan used to deliver the salt before 11 am and now they will not accommodate me feeding my mom times going there for breakfast, lunch and dinner, but they increased their bills! I have a severe back issue and would fall down the stairs bringing the salt downstairs to the basement. Culligan does not care about people's priorities. I would suggest not using Culligan and use a softener that does not need salt! Basically, with Culligan, I have a choice to not have my mother fed or break my back and or fall down the stairs to my basement. GO ELEWHERE!

Convenient Service. Courteous and Professional Staff. Quality Drinking Water. Reasonable Pricing. White Glove Service. Grew up drinking a water service and raised my children on a water service delivery (I believe Absopure). After thorough research, Culligan was my choice.

Ms/Mrs. Melanie one of the main people who answers the phones (Olathe Culligan), and answers questions, and provides answers, for pertinent questions, concerning their services. This woman is very:kind, very professional, and willing to serve you the consumer with the utmost care! Water delivery man: Mr. Jackson **, my mother says (note she is not easily impressed): He is very Honorable and noble, He is very mannerable, he has more integrity than anyone, she has encountered in a very long time! Mom says, this young man is an outstanding young man, and he really is going to go far! Mom said, we have encountered some duds in recent years, but Jackson shines and really makes Culligan look good! Their water is the best! You can rent.

Wow! Is all I gotta say Culligan Water softener full house. We had the best guy stop by for our quote on whole house softener. Steven ** in Tallahassee FL. He was outstanding, had the best personality and down to earth kind of guy. He knew everything and answered all our questions. Our install went perfectly and Jason the tech was also outstanding. He knew his stuff and did the best job. Taking our first shower was amazing. My skin was so soft and not to have the hard water stains is just PERFECTION. This Culligan office has it going on. I thank them all from sales to install to payment. The office staff was amazing as well. Thank you Culligan 😊

I rented a softener and RO system. I was impressed with the installation as they had to work around few things. It was Excellent! The customer service is great too. I am really I chose Culligan for this.

Culligan's associates, delivery personnel and administrative office workers always provide great customer service. They are very friendly and go out of their way to explain and provide any help that I might need in a very expeditious manner. I have had their service for over 30 years now and have always been very happy with their products.

Culligan is not the Company it was. I had a appointment 4-2-25, for someone to look at my Water Softener. The tech was a no call no show. Called 4-3-25 to find out why no call no show, the lady I needed to talk to was supposed to call me back and she didn't call me back. Call and leave messages to call me back and they will not return my calls. Sorried Company I have ever tried to deal with. Avoid Culligan. They have sorry customer service and don't do what they say they will do.

Culligan of Tucson provides excellent service, installation, and great-tasting water for our clients. Working with Mitch and Matt was great; they tailored their service to our needs and offered great solutions for our lobby. Thank you, Culligan of Tucson!

The water is always great and the monthly delivery schedule is perfect. Our delivery individual (Rob **) is absolutely amazing, he is very personable, friendly and very respectful of the property when delivering the water. He will even call me when I forget (almost always) to leave my empty bottles outside. My experience over the past 5 years has been 100% positive. Thank you the entire Valpo team and especially Rob.

I have had an outstanding experience with Culligan of Waukesha. The sales person I dealt with didn't pressure me at all, and answered all of my questions. I had been considering installing and maintaining my own system, but after hearing what he had to say, I changed my mind and went with Culligan. Long-term, it would be marginally cheaper to install my own system, but the break-even point was five years out, and the time and hassle of installing it myself was far outweighed by the convenience of the service Culligan offers. Speaking of their amazing service, about 3 months after my system was installed, my faucet leaked (not Culligan's fault or problem) and it triggered the shut off valve on the Culligan system. Even though it wasn't their problem, they had a service person there to fix the valve within 24 hours, and I wasn't charged for the service call.

I moved into my home that had a Culligan system. I called to have them service it and guy told me I should have a filter. Before I thought this was supposed to be filter for water. Got rid of it. Put In a Kinetico. Much better water.

The equipment is great. Takes up very little space. Service is easy to schedule. The customer service reps are always pleasant to speak to. The Delivery drivers are always kind and professional. Definitely satisfied and never thirsty!

I appreciate Culligan's consistent and reliable service. Their deliveries are always on schedule, which makes it easy to plan and depend on them. The drivers consistently do an excellent job, ensuring that the exact amount of water I request is delivered and placed in a convenient spot. The water containers are always clean, and the taste and quality of the water are exceptional. This level of professionalism and attention to detail truly sets Culligan apart and makes their service a valuable part of my routine.

They suck. Always making excuses as to why I didn't get water delivered. And then you have to wait days to get water. DONT USE!!! Also, if you have a payment due on account, make sure it is there a week early or they won't deliver because they say, "It didn't show up", or "It's still processing." Staff not that friendly either.

We got Culligan water softener installed about a year and a half ago. Dry skin and hair falling still persists. There are 4 women in the house and all of us experience the same problem. Their after sales service is horrible. Absolutely disappointed. No one showed up to put salt in the softener for one year after they delivered 8 bags of salt outside our house. After calling and complaining they sent a person once. Called them in February to deliver and put salt and no one has shown up yet. They make excuses like their truck broke down and they service our area only on Mondays etc. I would not recommend Culligan water softener mainly because of their after sales service which does not exist.

Culligan buyer beware. We received: Billing/invoices that were inconsistent and higher than our written quote from Triangle Water Durham, NC, fees/charges on our credit card after Triangle Water was expressly told in writing to remove the card for this reason, miscellaneous charges that as yet, after numerous written requests have yet to be itemized or explained, delivered water that was in Primo brand containers, water that was in extremely old, beaten up containers that leaked and some that had different (even unpleasant) tastes. A whole lot of hassle, headaches, evasiveness, attempted bullying (consistent with other reviews) from the owner, Jason.

Excellent so far. I had Kinetico before and so far Culligan is much better...Our installer had a little trouble because Kinetico did some questionable and needless plumbing..He overcame those problems and was very professional and pleasant!

I am customer from Culligan over 10 yrs - from last year (2024) to now. They service less and service phone not profession such as my soft water they replace resin 5 yrs now. They said 10 yrs and service payment more each yrs and I need talk Manager all time they said out field - so I just cancel service from them - my advice don't use service from Culligan water. They lie.

Culligan Water has been great to us for over 20+ years. The people are great and friendly. Service is fast and prompt and everything you get has an explanation. Cost is great also. We have recommended Culligan to our children when they purchased their living spaces and they are also very satisfied with their dealings with Culligan Water.

I got a Culligan water softener two years ago. After three months, it started not working well. My hair was getting dry and breaking off. I called them out to inspect the water. They said the water is fine. It must be my hair. So my hair kept breaking, I stayed at my boyfriend‘s house and used his shower for six months. Finally I googled what could be wrong. It said to clean the filter. So I called them and asked them to come clean the filter. They came and cleaned it. Everything was solved. Sad that I had to figure that out. Again three months later or four months later the water sting started getting bad again. My hair started breaking. I asked them to come out and clean the filter. So they did.

6 days ago I was a good customer for over 11 years!!! Change bank accounts and called them. Whoever answered the phone told me that I had paid for the equipment in full and that I didn’t need to update my account. 90 days later, I was getting nasty phone calls from some lady who basically told me they no longer want to do business with me. They had added on all these fees. It’s way more money than it was.

Purchased a home that had a brand new Culligan water filtration system. Seller told us he spent close to $9000 out the door. It’s been nothing but problems, and after the first year (under warranty) every time a tech comes out it’s $180. Be prepared to become a water filtration expert and be able to perform regular maintenance or pay Culligan to come out every 3-4 months to do maintenance. We have a Chemfeed attached to ours as well (Culligan installed) and there is only certain techs that can work on it. When we have an issue, which is about every 3 months, we have to wait a week or more to get a tech here. Our water stinks the whole time, it’s hard because the softener isn’t working either. At one point we were without clean water for almost 3 months because they kept sending techs out who “solved” the problem but they didn’t and the problems persisted.

The equipment was top notch, the people were very competent and there was absolutely no sales pressure! Culligan of Lansing lets the products speak for themselves. Could not be more pleased with the whole experience!

Advantage of my 80-year-old parents, convincing them to purchase a $15,000 chlorination system that they didn’t need. My parents are on a well system, and after having their water independently tested by three separate labs, it was confirmed that the water was not harmful—it was just hard. Culligan preyed on their trust and lack of technical knowledge to push an outrageously overpriced system. This kind of predatory behavior toward vulnerable seniors is disgusting and shameful. Do not trust this company! Get multiple opinions before even considering their services. This level of exploitation should not go unchecked.

We have been a customer for over 20 years. Had the original system installed in 2003. We are in Connecticut. We have not had any issues with service, maybe one no show over those 20 years. We do rent the equipment from them which may make a difference. Lately though and this is where the 2 stars come from the billing system has got terrible. No monthly charges for 3 months, then a giant bill. The last time the bill came in at $750. A manual payment went through, then an automatic payment happened. So I have now had a credit with them for almost 2 months of $750. The kicker is a new bill came in on time, and instead of pulling from the credit, it charged me the full amount. It's been very difficult to get them to credit the money back to me. Called today, and the customer support person reacted as if I had not talked to anyone previously about getting my credit back.

Our service tech, JW, arrived on time and called before to let me know he was on his way. JW greeted us both professionally and friendly. He went right to work after I asked a few questions that he answered quickly and thoroughly. He also thanked us for clearing out the cabinet so he could easily access our unit. After he finished he gave us a full report on our system and how it is performing. This was an A+, excellent annual service call. Highly recommended them for both installation and service.

I had an under-sink water purifier for four years with Culligan. I wanted to love them, but unfortunately, had several negative experiences. First of all, they didn't come and service my system each year as they promised; second, they are extremely hard to communicate with. No one knows the answers to harder questions, and it takes multiple calls and attempts to get the answers you need. When I went to cancel my service, they charged me a $200 removal fee, which took the technician 3 minutes to remove. $200? That's insanely high! And they did not inform me of this charge, I was just billed after the fact, and it is not in your contract. I would NOT do business here! Plenty of other water service providers that are transparent and easy to work with!

I am extremely disappointed with Culligan's service. I pre-paid for four 18L bottles of water through a monthly program on my credit card, with the delivery scheduled for a specific day. I even took the day off to be home, yet the delivery never arrived. I was told the driver would leave the bottles at my door if I wasn't home, but that didn't happen either. To make matters worse, my sales rep has not responded to my messages at all, even though I’ve been reaching out for over a week, asking for an explanation. As a result, my family and guests have had to drink tap water, which is frankly unbearable. This has been a frustrating and disappointing experience, especially over the Christmas holidays.

Unfair treatment of staff, do not work here. They will be praising you one day for reaching sales, joke with you all day and act friendly and then turn on you the next. Fly-by training but they promise you Culligan University training…after 3 weeks it never happened so I had to learn everything scattered and by ear which is not how I learn best. Don’t assume they like you even if they hug you, bring fudge, invite you to parties and tell you way to go. It is not sincere.

It snowed that morning and the service rep sat outside without calling considering aborting the install because the driveway had snow on it. Once inside he was unequipped with the proper tubing for the install and cut out excessive good copper tubing to install flimsy, weak PVC that had to be anchored. The prior Water Softener that was installed had solid copper tubing going to the unit.

A year and a half ago we purchased the whole 2 tank softener/filter for $8000. Our well water was high in iron and the salesman said this was the only system that could fix it. He also promised salt delivery but that never happened. There were several problems with the 'smart' system that had to be fixed or replaced. We still have iron filled water that turn our white clothing rust. The entire shower has to be cleaned with magic erasers every single night. Iron has stained our toilets and sinks.

I’ve been waiting over two weeks for someone to email or text me because I’m deaf but need service for my Culligan water softener. Bob finally emailed me a week after this review saying my email went to his spam folder and then told me the same exact email address to contact in the future. Uh. I did email to that address. 😳

I have had a terrible time with service. I currently have a non functioning system. I am told they can come on Jan 23. Today is 12/9. That is unacceptable! I’m told because I am not home and able to “provide a picture of the unit”, I will just need to wait for service. Things on a unit they installed and I rent. How is a month and a half wait for service acceptable?

Purified water is essential for health. A great convenience to have hot and cold purified on-demand in our kitchen. We use the bottled water and dispenser downstairs in our home gym. Our family is loyal to Culligan and has been for more than a decade. We love the taste of the water and have had the under sink filtration system installed in each kitchen we’ve moved into. Never a question we think twice about.

Bad customer representative service experience. The lady who answered the phone has a bad attitude. High voice and shows no respect to the customer. Not friendly at all. I find it rude when I talked to her and inquire about the scheduled maintenance. The way she explained it is not acceptable. She insisted that it is not due till next month. But the filter is already malfunctioning and therefore, requires immediate replacement rather than wait until next month.

They go around my schedule, nice people. Every time I contact them they take care of my request right away. The delivery people have been very accommodating. The cylinder price good for my monthly budget.

I went with Culligan because they told me the smell of sulfur in my water would be fix with their 8000$ system. The smell's still there and when I call them they pretty much said too bad no reimbursement. They also have really bad customer service. I don't recommend for anybody.

Scheduled service twice. No show and no calls. Just blew me off. This is the third time this has happened. Customer rep on phone said just an oversight on the fact no one called. There is no excuse for not calling.

We LOVE our water! Even the cat Loves the water! We got a new pressure tank, water heater, and water softener. The technicians that installed all appliances were GREAT! They answered all our questions and educated us on how the Softener worked. Our salesperson Rick was very helpful and available to us whenever we needed him. The entire team was AWESOME. Thank you very much!

This is a Culligan Of Mokena update. I have been with Culligan for almost a year now. I come from management and I have to say this crew has gone above and beyond in their service for this customer. I am visually impaired and this crew made sure that from filling the tank for me to making sure the system was good to go to them calling me ahead of time to let me know they were close. The office manager Natalie took the time to assist me with my account to let me know my next service call etc. etc. Give them a call schedule a home visit. Let them evaluate the situation and consider the recommendations. IJohn my delivery driver/installer was kind, business like, knew his stuff and made sure all was good. Once again went above & beyond. Thank you. Keep up the good work.

The service was great. They came out, did what they were supposed to do and then we told him we were done. We do our own treatment. But every month they send somebody out and every month we tell him no. We don't want no more services. Wrote him a note through the mail. Call him several times and told him that we've canceled. They said everything's taken care of. Every month is the same routine. Would not recommend them based on the customer service.

We love Culligan Water and our new system! We have worked with both and Jerry ** and Scott ** to assist us in setting things up and they have both been so kind, attentive and helpful. It appears everyone on the staff is! We are grateful for the new system in our house and the care we've received through the process. We will definitely recommend to friends and family!

We have been Culligan customers for 15+ years. Up until the last year, we have very few issues. The past 6 months, I have had MULTIPLE billing issues - the person in Customer Service speaks poor English (strong accent) and has an attitude to go with it. When you call to schedule an appt for service or complain about a billing issue - she claims it is all set but yet the problem keeps happening. I called again last week for a $7.50 'service fee' that I was billed for. They sent out an email 2 weeks ago with a bill for just the service fee - the next day, they sent another email saying 'disregard the email yesterday', they have been having ongoing problems with the new software they use for billing. 2 days later, got the same bill AGAIN - then they took it out of my bank account. I called and got this woman I deal with frequently - I asked to speak with a supervisor. She said she could 'help me'.

Get service, make a payment, with 9 to 10 days to spare for deadline, and they sending you a late notice shortly after. To move along you pay it with next delivery dues, a week plus, time to spare and again, another late charge notice sent to you. Crooked and Unsat personnel who love wasting trees. Try applying payments instead of them sitting on your desk for a week, gathering dust.

First off I have been with them for I believe 4 months. I was told yesterday they would pick up my empties because I forgot to leave them out. They did. I was also told my bill was less than 30 days. I asked them what the $12 payment was on my bill. They didn't know. I texted a copy of it. Got a returned call telling me they no-longer want me as a customer. What? My bill was always paid!!! I just wanted to know what the $12 payment was!!!

I have been using Culligan for the last 4 years, the product is good, but customer service worst than any local product especially is Norristown PA location, for sales they are always available but if you want any services to change the water filter then there no response over phone and voice mail. You have to wait for days to get a response from them. Very non-professional approval toward existing customers.

We moved our water business to a different company because of very poor service. Culligan came and picked up the three Water Station we were renting from them. Now months later and after 7 phone calls, they are still billing us for the Water Machine Rentals. We have now given up on Culligan doing the right thing. Poor Delivery, Very poor Customer Service and extremely poor Accounting Services.

I used Culligan for about a year. I stopped using them and bill was only around $20 a month. I told them I was no longer going to be using their services in 2022. Now I received a collection bill on $353 that I never even knew about! They said I racked up finance charges, but wasn't even receiving water because I stopped it, so be a I didn't want their services anymore. They still was charging me without me knowing. Be careful I would look elsewhere!

We purchased a Hans RO, whole house reverse osmosis system, by Culligan. We've had it less than 2 years. It's still under warranty but we cannot get them to service the unit. For 3 months now they've claimed they can't get parts. The unit leaks, has low water pressure, and is down to less than 50% efficiency. I've called and emailed the local dealer as well as corporate. All I'm getting are crickets. After spending nearly $20,000 on a water system I would expect better service than this. Be careful if you purchase one of these units from Culligan

I inquired Culligan concerning a water softener and reverse osmosis filter systems. My wife and I are advancing in age so it's more difficult to service a water softener. The service plan was advertised as salt supplied and placed in the salt tank. The "technician" would inspect the system to ensure it was operating properly when adding the salt. Three deliveries have been made with no salt added to the system. The salt has been dropped at different points including the front porch today. I know the delivery date but not the time. Be very aware if you are told buying salt from Culligan is worry free and you are a valued customer. The filter system leaked after installation, but the technician couldn't locate it. I determined the location of the leak and recalled the technician to accomplish the repair. Inspect the installation to ensure nothing leaks. Being a valued Culligan customer is filled with frustration.

The brand Culligan Water is widely known and I would say favorable until you actually deal with the franchise. We bought a house with a RO system and Water Softener installed and maintained by Culligan. The folks we bought the house from suggested we reach out to the local dealer in Dayton, OH. Which I did. Unbeknownst to us is that they have split the division between service (the mechanical ends like the RO filters and the Water Softener equipment) and salt delivery. When I first spoke to them (I actually spoke to them) to get the lowdown before we took possession of the house when I called back I left 2 voicemails and even sent 2 emails and never heard back. I figured that did not want my business.

They fail to follow up with customers as promise. Gave me wrong information. I found a promotion free installation, so I reached out to Linda and mentioned it. She said, "Yes there is such promotion, let me call you back,” she said. She calls back and say, "Well we have to run your credit," came back and said I would have to pay $159.00 deposit. That’s being misleading. I have not heard from her since then. Poor customer service indeed.

Professional and excellent customer service. The service representative answered all my questions thoroughly and respectfully. I don't know why I waited so long to get a water softener and reverse osmosis water filter. And excellent customer service.

We installed the water filtration system for the entire house and a reverse osmosis spout in the kitchen over a month ago. We are very pleased. We live in Dallas, Texas, where the water does not taste good and it has a high mineral content. Dalton E. came and tested the water, gave us a demo of the filtration system, and answered all our questions.

I hated everything about having someone from Culligan come into my house. They did the whole water sample science experiment to scare you into how bad your water is for you. They give you your options, prices & push paperwork to take all your info credit card etc. I was uncomfortable & wanted to think on it. They kept pushing getting my info so it was “on file” in case I change my mind. Not to mention they push the newer filters which range from 8-10k and casually want me to give my credit info for credit checks. My salesperson called their boss offering deals etc. The whole thing was not ideal and I did not think this was what I’d be getting when having someone come In.

Completely professional and customer centric experience, from the salespeople to the installers and the follow-up technician. The owner is a stalwart supporter of our community and has done quite a bit on his own to help our home development organization by being a leader and volunteering his valuable time.

A service call was scheduled for between 12 and 2 PM. At 2 PM no one had arrived. I called Culligan and talked with the service department. They said the technician was running late. I asked if he had my phone number and the service department confirmed that he did. I asked why he has. It called to tell me that he was running late. They offered to reschedule the visit. I told them, no thanks. I feel like they think that customers have no choice except to take what they can get. I suggest finding another company offering water softener services.

Cullingan water in Goldsboro NC horrible experience. I got charged double twice. Even though I have all my bank statements transactions that I paid on time, they would say that was a service from different month. I cancelled the service and still got billed for $3.21 and went up to $8ish just for them to pick up their empty bottles.

I am a very satisfied customer for over 7 years now. Culligan has really good water, and excellent customer service. When my water container was malfunctioning (only dispensing hot water) the technician that came out to replace it was very helpful. He gave me his cell number to call him if the replacement was faulty for any reason, so that he could return to replace it (otherwise I would have to have waited another month for it to be replaced) -- another time when I was having trouble lifting the bottles, the customer service representative put a note in the file to ensure that I only received bottles with handles -- this helped me immensely. The representative also assisted me to get caught up on my bill, by allowing me to schedule smaller payments.

I called Culligan to have my water reset, $200 for someone to come, that I kind of understand but still a bit high. No one available to call me to set up the codes. I will not get my next unit from them.

The initial sales and installation process went well, but the service afterward was very disappointing. When our system stopped working, it became extremely difficult to get any assistance from the company. After four separate service calls, during which the system still wasn't fixed, we were promised a visit from a supervisor. He missed the first appointment without explanation, and when we rescheduled, he failed to show up again. Frustrated with a whole house water system that wasn't functioning and a company that seemed indifferent, we ultimately decided to remove the three-year-old system and replace it with one from another company. We are very satisfied with our new water system.

I liked that the installation was very professional and quick considering what the service man had to work with. We have our plumbing in the basement and he had to carry the equipment down our 'workman's' basement stairs. He was friendly and helpful. We are very happy with the new system for our showers and clean smelling clothes. We especially love the RO water out of the fridge. Thank you!

The consultant was informative as well as the technician that came and installed our new water conditioner. Explained how it works and what type of salt to use. How often it runs according to the amount of iron we have in our water.

The equipment is high quality and the service is prompt and courteous. They've maintained our equipment for the past 10 years and I don't see any reason to change vendors. That doesn't happen very often and it's appreciated when it does.

6 to 8 months into my brand new first home I had to replace the heating element in my water heater due to calcification. Having a water softener system has really saved me money and saved my home. They also have a great staff.

Culligan has excellent service, from start to finish! We were genuinely impressed with every single employee that we dealt with. Our salesman (Jim **) was very honest and provided the necessary water testing, as well as all of the info that we needed to make an informed decision. He really helped us to stay within our budget! The technicians that installed our system also went above and beyond our expectations! Our service technicians were absolutely AMAZING! They stayed until the job was finished and even ran to the local hardware store to get a part that needed to be replaced on our existing plumbing. We absolutely LOVE our Culligan water softener and reverse osmosis system!

The customer service agents and delivery drivers are top notch! The process for ordering and paying the monthly bill is streamlined and efficient. I've used other water delivery services in the past and there is no comparison. I highly recommend Culligan Water of Belleville.

I went on Angie's list to find a water softener provider. I had three responses that came and tested my water. The last, was the Culligan Rep. He stated (exact words) "If you go with one of the others, you will have two tanks in your basement. If you buy our product, you will have only one. It will "do it all". I bought. After many years of paying to have it serviced, I am still dealing with water that literally eats my faucets (had to replace 2), turns my tooth brush holder an ugly brown, and many visits by my new Rep. I was told I needed a water softener. That is what I was thought I was getting for my $2000.00.

Hi I had tried to get a water softener system at my house. The seller came and I explained that I don't want it in the house. The seller told me is not a problem. He went and measure everything took pictures for technicians etc. I had to take a loan for this got approved and got the appointment for install.. So far so good...well...

Karen ** is amazing. She talked me through every step of what she was doing so I actually now understand the system I have (an old Kinetico from 2006) and how to maintain it and get it working properly. She saved me $10,000+ that Kinetico wanted me to spend to replace everything. She tested my water from the start and talked me through the tests and made me feel better that my water wasn't as absolutely horrible like Kinetico made me feel. And she showed me how to cycle my softener so I can get it back to where it needs to be and what to look and watch for, as well as how to add air to my water tank to get it working right again.

Albany NY...I bought an RO system. Ran just to the kitchen sink. The tech came on a Friday afternoon. Saturday night I went down and saw all this water on my basement floor. A slow leak so I waited until the next day and reported it to the salesman and 24/7 service along with the fact that I had purchased an extra set of filters which were not left. NO ONE CAME TO LOOK/FIX THE PROBLEM!! So on Monday morning I hired my own plumber to fix it (a nut which was loosened by the tech and not tightened enough) and BLOCKED this company from my phone. If they don't care to hear me then I DON'T CARE TO HEAR THEM ASKING FOR PAYMENT!!!! They are incompetent and thieves. I ignored them for 2+ years and then they brought me to court. Because I didn't respond to the courts I lost out and had to pay them. THEY SUCK!!!! DO NOT DO BUSINESS WITH THEM.

I love the delivery option for my water. Culligan makes it easy to work with them and have some of the best customer service I've come across. When I hit a hardship they made it easy to overcome and keep my service going with limited interruptions.

They're very easy to work with and they respond quickly. We have been customers for the last 4 years and the water tastes much better than it previously did and now my place of employment also uses them and it's has made a huge difference in water quality.

When the sales guy came we were told by him the payments would be for 5 years. Little do they know I recorded the conversation. Fast forward 6 years. Payments stopped coming out of our bank then 1 year later restarted again. We called and were very rudely told the payments are for 12 years. Yes that's right 12 years on a 5000 system. This company scams people. I would never recommend them to anyone ever.

Very flexible on water deliveries and the amount of water you need. Drivers are very respectful and go the extra mile to help. Water is really good and my family now drinks more water that they really need. Thanks Culligan!

I have been with Culligan for years for my soft water system, at the start it was working smoothly (billing and services) until my local Culligan water started charging me for services that has not been rendered. I am part of their delivery services for salt and filter change program. Recently for this month the driver delivered salt and left the filter outside our house (which we don't know of and no text was sent prior to the delivery), he did not even ring the door bell when we are just inside the house. We don't know how to change filter and what does he expect us to do with that filter? I don't want my system to be malfunctioning when we are not trained to do that.

Very helpful, reliable, consistent and always high quality. Jugs are clean, and always neatly placed - especially helpful when one needs to carry them a distance. Staff is always courteous and friendly.

Problem sorted out.

We purchased a high efficiency water softener and reverse osmosis system in March of 2018 (6 years ago). RO "button" rusted 2 years ago and became unusable. Customer service informed me that the button is not replaceable and that the whole system would need to be replaced. This seemed absurd and so I called back another day hoping for a more informed person. Nope. Many calls to many jurisdictions gave the same answer. Button broken means $600 dollar fix, and even an example given of a woman who had dropped her button into a sink and then paid for the cost of entire replacement. After much digging I found that in fact the button is replaceable through Culligan at about $30.

We have a service contract with Culligan and they keep our soft water system running in tip-top condition. I would recommend Culligan to others considering buying a soft water system and also those considering having Culligan maintain their system.

We decided to go with Culligan based on my lab work when I knew the brand by its quality. We installed an over $10,000 system in our condo in Shrewsbury, MA where our daughter lives presently and where the water quality is famously miserable. Three months short of its 1-year anniversary, the filter system for the kitchen sink got completely clogged. Tech came and changed the 4 filters. 24 hours later there was still no drop of water.

The tech came out, my unit was still under warranty so I didn’t have to pay the $180 service fee! The tech kept insisting it was my well, it’s the faucet, plumbing… anything but their system. And I told him I cleaned the trap, replaced the faucet like he told to me to do last time! I emptied my tank 2 times before he got here for the service call and he ultimately had to put chlorine in the tank and so far so good! Nice guy. I just didn’t appreciate him blaming everything else after I explained to him the situation.

I'm a long time customer. The delivery guys are always helpful and friendly when I see them. The water is good too. I live in an area where the water is very hard water. I use Culligan water for drinking and cooking. Great customer service.

We worked with Karen who was extremely knowledgeable about EVERYTHING, not just about Culligan systems. She thoroughly explained everything she was seeing and thinking, and gave us recommendations on what the issue could be with our current system, and ideas on how it could be fixed. We ended our first visit with specific instructions on what to do next, and then set up a follow-up appointment for her to retest our water and asses everything to see what the next steps would be. Upon her return visit, she re-tested our water, and a sample that we had collected in between our first and second visits, and was able to determine that our current system is working fine, but had just gotten behind somewhere along the way, along with our water pressure tank not being aired to the proper PSI.

Great customer service and installation, and extremely happy with the outcome of the water, such a huge difference with the drinking water and the water to bathe in and washing clothes. It's nice to not have my skin hurt and my clothes to not be yellow when I wash them.

We love our Culligan Systems! We have had our Reverse Osmosis Water Purifier since 1998. And our first Water Softener System for a little over 20 years until it quit working. Culligan set us up with a new one about about 5 years ago and that's when we got on their service plan/warranty. Our service technician Rafael ** is awesome, he comes to our house with salt and checks our system to make sure it is working at its very best every 3 months. Rafael always goes above and beyond for us.

Worst service ever. They charge 110 $ just to come to your place and 30 $ per 15 mins doesn't make sense and since they can't figure out the problem. That's their product and do not know the problem ? does not make any sense. They hire people to give us the service so they can make money by not doing anything. If you guys are using Culligan please be careful. I don't recommend them at all

I am pleased not to have to drag those heavy bag of salt nor worry about the equipment not working. Culligan takes care of all that for me. Their equipment is very reliable and having a specialist take care of my water quality is a big plus.

I did purchase water softener in July 2022 along with salt delivery package for 3 years, They never informed of additional charges for delivering salt nor it's mentioned in contract and they started to charge 4.50$ for every delivery per each quarter. This is literally money minting from customers by giving false promises and charging again for deliveries. Please be aware of this if anyone is purchasing a product.

Be carefull with maintenance costs. The salesperson does not disclose how much it costs to replace filters every year. There is a house call visit cost of about $150 plus the filters themselves, which runs another $135. There is no option to buy the filters from anyone else and when you buy them from Culligan there is about a $40 sh attached to the filter's price. STAY AWAY FROM THEM.

Never show up with water when scheduled.... I guess Friday before Christmas on Monday is a holiday as well, only they do not tell you.... They just don't show up and you have no water. You call Corporate, but hey, they all are franchised, so Corporate does not care, and neither do the people that work there. When I said close my home and my business account, they pretty much said, "Screw you," and they are both closed. Good luck to those people when they need a new job. :(

I was very disappointed to find that Culligan locked me into a 5 year contract! The slick salesman never mentioned anything about that! I got some ridiculous quote from them to "buy the equipment". Hope this helps someone else from making a huge mistake like I did!

I highly recommend Culligan's services. Professional team and reliable. The equipment works flawlessly. Deliveries of products are always on time. The yearly service for the equipment is done timely and professionally.

Culligan provides a quick and easy process to get your water system installed. From start to finish the staff are very communicative and helpful. I had my water test done on Friday and by Monday the water system was installed. They have several different options for water systems but they make it easy to understand.

Andrew is Amazing! He gives me a call when he is near so I know when he will be here & can let him in the gate. He has offered to adjust my place on the schedule in order to get here before I need to leave for work so I'm not late. And on top of this, he always has a smile on his face & is genuinely pleasant every time. Give this man a raise. He deserves one! Thanks Andrew for all you do & who you are!

On time service, Update appointments and calls customer. Really great product and Professional Service. Really great tasting water. Representative will answer all questions or return calls with further info.

My husband and I have utilized the Culligan of St. Cloud water softener rental service for many years. Their online monthly bill pay is simple -- a reminder comes right to my email -- and the Culligan techs and reps are especially courteous and helpful.

After a retest by Culligan that I insisted upon, it was discovered that the $1400.00 UV system did not remove all of the Chloroform and E. coli from my well water. Culligan refuses to remove the system and refund my money. Need I say more?

We had a water softener with Culligan for over 8 years with an automated debit on the account. ONE TIME a payment was missed because our account was compromised and frozen, and instead of reaching out to us, Culligan started billing us for payment without reinstituting the debit, we did not know they were doing this so we started being charged late fees. Further, we received 4 bags of salt every month that we never had to use because the unit was not working properly, so we accumulated 20+ bags of salt and even after we called for service, nothing was done to correct the issue. Even the technicians who removed the unit after I cancelled our account admitted that we should not have that much salt unused and that the unit should have been using more salt if it was working correctly. I am certain that we were paying for a service that we were not getting.

I got a card in the mail advertising a $19.95 Softener Inspection and Water Test. I forgot to give them the code when I scheduled someone to check my water softener, and paid $114 in advance of the visit. I kicked myself for forgetting to give the code for the $19.95 inspection, but that's life. The service call took about 20-30 minutes. Nick was efficient, adjusted the regeneration to be more often, and tested the water hardness. I have no complaints about the service itself.

Very professional and helpful. Both for the consultation and install. Answered all my questions and gave great advice. It has been a week of great tasting water. Oh and our towels are way softer. I'm confident my future service needs will be met with my full satisfaction.

I get great service. I am given notice as to when they will be here. The delivery driver is very nice. I am very happy with this service. I have used another service and I am glad I made the switch to you. Thank you for making it so easy to use you.

Water softener is old technology but still works OK! The Iron filter/curtain is such a terrible product they won't even warranty it. If you not home and the filter fails you will lose most of your basement carpeting. I'm just a dumb plastics engineer and I can tell when the Iron curtain will fail. It has its own cleaning system "bleach" and when that system starts to use less and less bleach to clean itself that is when you need to start worrying. What happens it builds up pressure and blow the cleaning line off and pump water for hours all over your basement floor. Service from the WestBend Wisconsin office is the worst. Please use anyone else. You will be happier than using Culligan.

Poor communication by the company and very unfriendly delivery service. The company didn’t pay attention to our specific issues. The delivery person did not have any good manners. Maybe the company should improve.

They were extremely friendly, helpful, respectful and understanding. It was a quick process, they worked with us on the installation with timing due to our work schedule. I highly recommend. They are good people!

Culligan has worst customer service that I have ever seen. Don't bother spending your money on this. They will never answer any of your questions not even the product name after installation. Customer service is very rude. You can get much much cheaper products with much better quality and service for water softener and whole house water filter. They will sell it and then stop caring about anything else.

We had Thomas out within hours of an issue with our water dispenser. He was friendly, dedicated to service and tested our new one thoroughly. He was a delight to have. Phone service was also stellar with each person we spoke with.

Culligan Rep contacted to request Salt Free Water Softener. Rather, Rep sold us a Water Conditioner without our knowledge. Price was $3500. Contacted both Culligan and Rep. Non responsive. Rep also said we would receive 12 month interest free financing. 1st billing showed 19% rate. The Conditioner is useless. Appliances spotty. Extremely dry skin. Water is extremely hard and damaging. Sent emails, calls and phone. No response from Rep or Culligan. Requested removal of system due to extremely poor service. No response!

Water softener salt is the best product I’ve used. Ten times better than any other retail store products. It never clumps or get mushy. It’s great! Service was great. Delivery man happily put all the bags into my home for me!

I have been a client of Culligan's for many many years and have always been satisfied with the product and their service. I have always depended on them for bottled water and meeting their scheduled delivery times. They are also very flexible with adjustment to quantity and delivery dates.

Fast, efficient with customer's best interest in mind. Great communication from initial call for service to updates regarding arrival tow and at the time of service. We were happy our appointment was set up for a few days after our call. No long wait.

Matthew is very friendly and takes the time to explain what Culligan provides and sets your expectations. He went through a series of questions and test to verify the water condition. Looked through my house on how the plumbing is installed and told us if there were any modifications that were needed. Ashton did a fantastic job in installing the tanks and salt container. Friendly and hard working.

Today, I was served, by a kind and thoughtful young man named Brady! Before, he installed anything, he asked me my feelings! I have been with Culligan Water of Kansas City since 2014, and this company is absolutely the best!

Culligan RO and water softener is an excellent product and I have had decent service in the past. However my RO system has stopped working and it seems I cannot get Culligan to send anyone over to repair it. I thought I was set for a repair technician on Monday August 7th, but nobody showed, so now I am forced to go to the store and buy bottled water, This has reduced Culligan from a 5 star company to a 3 star company in my book.

Wonderful service with reliable support. John was on time and excellent. We definitely recommend Culligan for their knowledge and expertise. Good advice was provided and we will ensure to follow them.

Everything was explained to me. The service is terrific. I would like a little better follow-up on maintenance of the appliance. It is very easy to get the salt supplies for the softener. It has been well worth it.

Complete professionalism at all times. Service technician -Mike - was excellent! Helpful and friendly coupled with expertise that was very helpful. We look forward to working with him in the future!!!

Joel my salesman top notch employee!. Eric did the installation and he could not have done a better job. Very skilled and so kind and patient. I would recommend this company to anyone!. The price was fair and they treated me with such respect

I get 10 bottles delivered each month by nice professionals and it saves me hundreds a month due to not having to buy soda and other drinks from grocery stores. They provide a water dispenser as part of the service plan and it is nice as well.

Came to my house to service their water softener and RO. He couldn't change the last filter handed it to me and said someone will do a follow up. Then he went down to service the filter. HE yanked and yanked and pulled. HE never released the pressure therefor it could not be loosened, he should have known that. He yanked so hard the he broke the plumbing to the programming unit on top and we had spouting water flooding my basement and walls !! He didn't even know how to shut the water off!!! Then he found a over shut the water off ,said ill report this to office and have a follow up repair!!! He had shut the water off to my entire home !! I called office 6 times and no one EVER called me back !!! Finally got ahold of a person who was so nasty !!!Its been over 24 hours no water and NO CALLS !! They are disgusting and nasty !! I just had and estimate to replace unit we need water !! DO NOT USE them

These guys go above and beyond to help their customers in any way that they can. Their products are easy to use, maintain, and Culligan assists in any way possible to ensure the best experience with their products.

Culligan water taste amazing! The reverse osmosis removes the inorganic materials and other ingredients that normally make standard tap water taste terrible. I’m no expert, but I believe standard/tap water may be unhealthy for some people with digestive issues. I had issues before signing up with Culligan and drinking their purified water. I haven’t been sick in a very long time. For me tap water is the enemy…

Had many options but chose Culligan years ago, even when stationed overseas and have not been disappointed. I'm 72 and have had multiple back surgeries and our delivery guy Kenny goes out of his way to make it as easy as possible.

Regarding overall Customer Service: The Service technicians that called on us yesterday were fantastic! Very Professional, great attitudes, and took the time to answer our questions. Unlike The CSR on the phone, who was rude and unprofessional.

The system came with the home I bought 12 years ago. I haven't received any statements since January. I have NOT received any response since an email asking why my bill jumped in 5 days. Sent to collections without notice at all. I still haven't received a letter from ANY collections agency either. Nor have they responded to my email about why I haven't heard from them in 6 MONTHS! Why am I doing your job for you?

Culligan provides the very best home water delivery and customer service. They truly care about individual needs and ensure customer satisfaction is a priority. I've never had a bad experience and their team is first rate. Janet is amazing and really cares about the customer.

Culligan Water is everything a company should be. They are appreciative of their customers. They give you a quality product right to your door. Refreshing and delicious. All at a fair price. I get a water cooler too and no longer have to carry heavy water bottle up stairs. There are not many companies I am happy with but Culligan is one of them.

The rep who came to test our water was very professional, easy going and honest. Our installer was top notch, super friendly and asked exactly what we wanted. He did exactly that in an impressive amount of time for the work that was done. We are very satisfied with the system and love the taste of our water.

Culligan provides excellent product for soft water in my home. Their Customer Service office is very timely, thorough and takes the time to answer my questions. Last, the delivery service is flexible and always meets the delivery window as promised. A great solution to my hard water problems...

I have been with Culligan for years. The service is always efficient. The workers are always friendly. The water is great! I also feel the price is fair considering all the above to go with it. Billing and payments are done easily as well.

Culligan of Cleveland is a company that offers exceptional water filtration and reverse osmosis equipment services. It also offers excellent service and a technical installation team that goes above and beyond to satisfy its customers. The water filtering and reverse osmosis equipment Culligan of Cleveland offers are of the highest quality. In addition, their products are built to last and require minimal maintenance, making them an excellent investment for anyone concerned about their water quality. In addition to their top-notch products, Culligan of Cleveland has an outstanding technical installation team. The knowledgeable, efficient, and professional team makes the installation a breeze. They take the time to understand their customers' needs and ensure that the equipment is installed effectively and efficiently.

We are on well water and because of the history of kidney stones, my husband needs to not drink our well water. We decided to get our water delivered monthly, which comes in a 5 gallon bottle, it's delivered consistently on time and saves us the hassle of filling bottles or getting water at the store. Very friendly delivery and office staff.

Excellent service and great water. The delivery people are very friendly and helpful. The water is very good and none of that funky taste you can get with some bottled water. They also deliver other products as well. Highly recommend.

I feel the service and response is very friendly, prompt and efficient. Every time I have questions or need some advice Culligan provides excellent people I can trust to give answers and solutions. I would recommend anyone looking for soft or filtered water solutions to talk to Culligan.

Top Quality - great feel and taste. After 7 years, service is going strong. The maintenance service is seamless. Outstanding support!!! Quick response and maintenance team are courteous and supportive. I highly recommend this Company!

Excellent service, friendly employees, representatives update regularly. I’ve nothing negative to say about this company. Very pleased that I am using them. Their representatives are upfront and there are no hidden fees. I am a senior citizen and cannot carry salt bags and do the required maintenance that I would need to keep my water soft. Very happy with Culligan!

UPDATE: I spoke to a manager at Culligan and they are going to make it right by waiving the trip fee to come fix it. He also said that if you tell them you are only available in the morning or you are only available in the afternoon, they can accommodate that. The scheduling people I spoke to never offered that even after I explained how hard it is to take a whole day off. He said he would make sure they do in the future. I'm happy they got back to me quickly and are doing something to make it right.

The quarterly service is great as is the tech who services our system. The platinum plan has saved me alot of money when it came to repairs and service. Well worth the annual fee. Best deal instead of monthly service.

I LOVE the convenience of having my salt delivered. Anthony, my salesperson, did an excellent job of working out the best acquisition options for me. I wanted the reverse osmosis water and the water softener. It's affordable, having a water softener saves wear and tear on the pipes and plumbing, it's WAY better on my skin, I save hundreds of dollars now that I don't have to buy bottled water and lastly, it's great for the environment not using all that plastic.

I love my Culligan water softener and have had no problems with it since I got it. I love that they deliver my salt to my door so I don’t need to worry about getting out to get it when I need it. Thank you Culligan.

Karen was terrific. She was very knowledgeable - shared some of that knowledge - a good communicator, and customer focused. She took the time to understand our unique situation and needs and tailored her recommendations accordingly.

Now have reliable, safe drinking water at a reasonable price. Their delivery is consistent, on-time and very reliable. The cost of this service and the quality of the water is excellent. We have had the heater/cooler dispenser for 3 years now without any repairs needed.

Culligan has been a part of my family for several years now. The bottled water is absolutely fresh and clean. We use it to cook and make ice. We will continue using Culligan water for a long time to come.

Great customer service and nice drivers. Always on time. Highly recommend. I love Culligan. Love their water and love the delivery. I have been with Culligan for 14 yrs and I love their services. Reliable, They works with my schedule. Love them!!.

THIS MESSAGE AS WARNING TO ANYONE BUYING FROM CULLIGAN. We purchased a water softener system from Culligan for $3779 installed. The salesman told us that we could pay by Mastercard as we would normally do. When we received our credit statement it turned out Culligan charged as cash so we end up paying the cash purchase fee of $59.75. Culligan didn’t want to pay the credit card service fee by passing it to the consumer. That would be okay if they disclosed at the beginning but choose to misleading their customers.

I hired them for home filtration system. I thoroughly explained and requested an experienced Plumber. They sent an associate with ZERO knowledge about installation, plumbing and service. Ruined my garage wall. He admitted he was not a plumber neither experienced. I overlook the situation then they promised to correct it and hire a professional plumber. I waited a month. The same guy showed up. He informed me they trained him to become a plumber. Again I overlooked it. I asked him to proceed after he caused additional damage to the wall He admitted he doesn’t know how to fix it and I must hire a professional plumber to fix the damage. Unprofessional. Unethical. I wouldn’t believe any of their reviews.

Outstanding Customer Service. Very friendly and knowledgeable staff from the office personnel to their technicians doing your install. The Iron Clear Filtration System performs as advertised. Our deep well water quality is now top tier. As a Military Veteran that truly appreciate and admire excellence in customer service, I highly recommend this company for your Family. Thank You For Your Service and Products Culligan of Annapolis! Salute.

I have been with Culligan leasing their systems for more than 4 years. I have had no issues with the product or service, but I do have issue with the prices that Culligan corporate is now charging. My brother who lives in a different part of Florida than me has the same water softening system and leases it. He pays a little less than half of what I pay per month because his office is still franchise-owned. The office serving my area has been bought out by Culligan corporate and charges much higher prices. I am not happy about this. This sounds like greed to me. I just updated my system and will now be paying $30 more a month than what I was on my old system. Culligan corporate needs to do better.

Culligan makes our retirement more enjoyable; by having Culligan's delivery service take the salt down in the basement and put it in the softener I'm saved from possible injury and pain! It is such a welcome convenience! My wife and I love our Culligan service!

The water tastes great and the drivers are very nice. The prices are also reasonable. We can't live without their water. Our tap water smells bad but thanks to Culligan we don't have to drink our tap water. We love them and look forward to seeing the delivery driver every time.

The water, of course, is great. Culligan's reputation speaks for itself. We've used Culligan water for over 20 years now. It tastes great and we never, never have any problem with its quality. Water is delivered to our house and we use it in a dispensing machine. We use the cold water the most, but we use the hot water feature as well. We are so used to the convenience and quality that I can't imagine our household without it. The delivery guys are always great - and deliveries are dependable. 5 stars for Culligan.

Culligan has great customer service. Home delivery of water couldn't be easier. They send reminders for delivery and have friendly helpful staff. I never had water delivery prior to this and am please to have tried this. They also pick up empty water jugs at the time of each delivery.

Too expensive and old technology. They are behind the curve. There are a lot of new options on market 2X 3X more affordable and more effective than Culligan. Also, I bought a house with their existing system, that was under warranty. But Culligan is forcing us to buy a new system instead because we are not the original buyer. Doesn’t make sense. We installed another manufacturer. Do not recommend Culligan long term.