Cuisinart Reviews

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Overall Rating1.8 out of 5
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Cuisinart Reviews

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Customer ServiceStaff

Reviewed Aug. 11, 2023

Bought a handheld mixer, February 1, 2020. It stopped working two years afterwards. Beaters kept falling out. Inside mixer. Had shaky parts. I only use this during the holidays. Very little use. Called Cuisinart 5/23/2023 after totally frustrated with the product. The first person was fabulous and listen to my handmixer as I turned it on and off. He told me the product would be covered and a new one would be sent. Received several emails after that wanting proof of purchase. Sent them all the information. Never heard back from them. Just got off the phone with them, and told that it was beyond a three-year warranty. Do not buy this mixer. It will not last!. It should’ve been replaced three months after the warranty expired.

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Reviewed June 12, 2023

I use all Cuisinart items.. Long story short my Aunt gave me a new pizzelle maker two years ago. Just recently it stopped working and smelled bad like it was burning. Priscilla from customer service was extremely rude and told me completely different things than another rep said. I kept getting different answers. Since it was a gift I didn’t have a receipt. They made me cut the cord and take a photo then proceeded to tell me the unit was out of warranty period. Even though their warranty is longer than 2 years . Well I’m done. The machine probably cost them 5$ to make and to keep a customer. They chose not to send me a new one. NEVER AGAIN. THEY LOST MY BUSINESS…. Buyer Beware.

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    Reviewed May 27, 2023

    I have had three coffee makers from this company. The first was great and lasted over 15 years. The second was great also until the grinder quit working. Cuisinart replaced it under goodwill with this one, thanks Cuisinart. Unfortunately I am not all that happy with it as it has a thermos for only ten cups when the reservoir holds 12 and although I have the strength set at bold the coffee comes out a little weak, but the main issue I have is that the thermos doesn’t hold the heat. 30 minutes after the coffee is made and when I go for the second cup, the coffee is lukewarm. The other two coffee makers I had the thermos’ held the heat for at least three hours. Other than those two things the coffee maker is very good. But because of these two things I could have bought a 100 dollar machine that would have been just as good.

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    Customer ServiceStaff

    Reviewed May 24, 2023

    I have purchased products from Cuisinart for many years. They always stand behind their products and honor warranties as long as you show proof of purchase and information they request. Spoke to rep Aquila today, and she was awesome. I had a product that was under warranty, and she was very helpful in guiding me through the warranty replacement procedures. I will definitely buy products from Cuisinart in the future as they produce quality products and their customer service is exceptional.

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    Reviewed March 31, 2023

    My Food processor cover broke and my "Elite" $400+ appliance won't work now without the little button lock. I tried contacting Customer Service. Call #1: Disconnected me. Call #2: Said this model is from Williams Sonoma (discontinued) and disconnected me. Call #3: Sat on hold for 30 minutes- No answer. Now I'm forced to take a chance purchasing a cover through a 3rd party, even though none of them state that their model # will fit my 14 cup model. I am researching new food processors - NOT CUISINART!

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    Reviewed March 15, 2023

    Have a coffee maker that stopped working after 2 months so I called customer service. She spoke to me like I was an idiot and told me I must have it on program instead of brew. She made me go through and fill it again and talked to me like an idiot. Of course she was wrong. I have had coffee maker for 55 years so yes I know how to operate one. She was of no help whatsoever and rude. I will not purchase another product from this brand ever again!

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    Reviewed Jan. 25, 2023

    This may seem petty but I needed a new Toaster so did some research and concluded that a Cuisinart 2 Slice Toaster looked perfect. Before I ordered one, I checked to see where Cuisinart was located and GOOGLE revealed they were in Stamford Connecticut, I buy nothing from ANY Californian company or business. I am in New York so figured I 'd have the toaster fairly quickly and subsequently placed an order for one through the Cuisinart website on the 20th of Jan 23. On the 21st Jan I received an email telling me my order had shipped - well, a packaging label for UPS had been made. I checked the tracking details to find out when it would be delivered to see that it was in a place called "Goodyear AZ" - a long way from Stamford Connecticut!

    As a result of that, I emailed Cuisinart to find out why the order was in AZ when they were supposed to be in Connecticut. The reply I got was they weren't in Connecticut but a city very very close to Goodyear AZ - Glendale AZ. The email also stated that MY order was shipped from their New Jersey Warehouse. Because of that revelation, I replied asking why on earth the order was in AZ if it was shipped from New Jersey. As of this review, and a second email to Cuisinart to try to find out what was happening, I have heard nothing, which seems to be the standard operating procedure for Cuisinart if you question them OR even ask questions.

    In short - how can you trust a company that doesn't even know where they shipped orders from and who can't be bothered replying to customers issues? You can't, and shouldn't. IF you want Cuisinart stuff - buy it from a shop, at least you will know that you will get it. Better still, buy a different brand, there are LOTS out there.

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    Reviewed Jan. 14, 2023

    I ordered a part from Cuisinart and payment was made on 12/03/2022 and on 12/04/2022 I received a tracking number displaying "shipping label created". Appx 2 weeks after receiving that notification I reached out to them because the status of the shipment had not changed and UPS had still not received the package. The first person I spoke with told me that my order had been cancelled by myself the day prior, however no phone call was made and my records indicated the same. I made her aware of this and she had very little to say to me beyond that. I called back right after and the person I got ahold of made me aware that it was not cancelled but that instead notes had been made upon my order that were very strange and were not something she had seen before. Before the call ended she made me aware that a manager was to reach out to me in the coming days however no one ever contacted me.

    On 12/20 I reached out to them by email once more and they never responded. I then took it upon myself to see if anyone else had experienced the same thing I was going through and sure enough many other consumers described a similar experience with Cuisinart parts. They had like me made Cuisinart aware of their predatory practice of listing things as in stock but when an order was placed nothing was ever sent out. Since my last inquiry into the status of my order one person had responded but went dark after one email. It is currently 1/14/2023 and the product still has not shipped, a month after I had paid for the product with the expectation it would be shipped within 5-7 business days per Cuisinart's own website and I suspect it may never come.

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    Reviewed Dec. 23, 2022

    As a consumer with a bevy of kitchen smallware, I found Cuisinart was excellent at meeting my expectations. Their CS department communicated well, and stood behind their product. A brand I will purchase again. 11 piece anodized pot/pan set.

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    Reviewed Oct. 11, 2022

    BUYER BEWARE...DO NOT BUY CUISINART PRODUCTS!!! I purchased a Cuisinart Food Processor about 3 years ago.. and have used it approximately 6 to 8 times for shredding Cheese... it Rarely gets used. Today the Large shredding Disc broke at the central plastic drive, spewing shards of plastic throughout the cheese.. I contacted Cuisinart and they DO NOT HONOUR OR SUPPORT THEIR PRODUCTS.

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    Cuisinart author review by Rosemary Avance, Ph.D.

    Cuisinart is a small home appliance and kitchen products manufacturer. It was founded in 1971 and was the first company to introduce the food processor in the United States. Today Cuisinart offers a wide variety of products to make home food preparation simpler and more convenient. It sells bakeware, can openers, blenders, cookware, dinnerware, slow cookers and more. You can buy Cuisinart products at major retailers and on the company’s website.

    • SmartPower™ Duet: The SmartPower Duet is a 500W, seven speed blender and food processor. It has a 48 ounce blender jar with a 3-cup food processor attachment and retails for $150.

    • Hurricane™ Pro: The Hurricane Pro blender has a 3.5 horsepower engine and programmable memory function. It features an extra large, 64 ounce jar and retails for $400.

    • Hurricane™ COMPACT: The Hurricane COMPACT juicing blender has a 32 ounce jar and 8 ounce chopper cup attachment. It’s ideal for making smoothies to take on the go and retails for $100.

    • Accessories and parts: You can buy a full line of Cuisinart accessories and replacement parts on its website, including multiple sizes of blender jars.

    • Product warranties: Cuisinart’s blenders are backed by limited warranties that last from 3 to 5 years depending on the product. Be sure to register your product on Cuisinart’s website.

    by Rosemary Avance, Ph.D. ConsumerAffairs Research Team

    Rosemary Avance, Ph.D., uses her social science research background as a member of the ConsumerAffairs research team to help people make smart choices. She researches products, businesses and industries thoroughly, then passes on the most relevant and essential information for consumers looking to make important purchasing decisions.

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