Cuisinart Reviews

Bought a handheld mixer, February 1, 2020. It stopped working two years afterwards. Beaters kept falling out. Inside mixer. Had shaky parts. I only use this during the holidays. Very little use. Called Cuisinart 5/23/2023 after totally frustrated with the product. The first person was fabulous and listen to my handmixer as I turned it on and off. He told me the product would be covered and a new one would be sent. Received several emails after that wanting proof of purchase. Sent them all the information. Never heard back from them. Just got off the phone with them, and told that it was beyond a three-year warranty. Do not buy this mixer. It will not last!. It should’ve been replaced three months after the warranty expired.

I use all Cuisinart items.. Long story short my Aunt gave me a new pizzelle maker two years ago. Just recently it stopped working and smelled bad like it was burning. Priscilla from customer service was extremely rude and told me completely different things than another rep said. I kept getting different answers. Since it was a gift I didn’t have a receipt. They made me cut the cord and take a photo then proceeded to tell me the unit was out of warranty period. Even though their warranty is longer than 2 years . Well I’m done. The machine probably cost them 5$ to make and to keep a customer. They chose not to send me a new one. NEVER AGAIN. THEY LOST MY BUSINESS…. Buyer Beware.

I have had three coffee makers from this company. The first was great and lasted over 15 years. The second was great also until the grinder quit working. Cuisinart replaced it under goodwill with this one, thanks Cuisinart. Unfortunately I am not all that happy with it as it has a thermos for only ten cups when the reservoir holds 12 and although I have the strength set at bold the coffee comes out a little weak, but the main issue I have is that the thermos doesn’t hold the heat. 30 minutes after the coffee is made and when I go for the second cup, the coffee is lukewarm. The other two coffee makers I had the thermos’ held the heat for at least three hours. Other than those two things the coffee maker is very good. But because of these two things I could have bought a 100 dollar machine that would have been just as good.

I have purchased products from Cuisinart for many years. They always stand behind their products and honor warranties as long as you show proof of purchase and information they request. Spoke to rep Aquila today, and she was awesome. I had a product that was under warranty, and she was very helpful in guiding me through the warranty replacement procedures. I will definitely buy products from Cuisinart in the future as they produce quality products and their customer service is exceptional.

My Food processor cover broke and my "Elite" $400+ appliance won't work now without the little button lock. I tried contacting Customer Service. Call #1: Disconnected me. Call #2: Said this model is from Williams Sonoma (discontinued) and disconnected me. Call #3: Sat on hold for 30 minutes- No answer. Now I'm forced to take a chance purchasing a cover through a 3rd party, even though none of them state that their model # will fit my 14 cup model. I am researching new food processors - NOT CUISINART!

Have a coffee maker that stopped working after 2 months so I called customer service. She spoke to me like I was an idiot and told me I must have it on program instead of brew. She made me go through and fill it again and talked to me like an idiot. Of course she was wrong. I have had coffee maker for 55 years so yes I know how to operate one. She was of no help whatsoever and rude. I will not purchase another product from this brand ever again!

This may seem petty but I needed a new Toaster so did some research and concluded that a Cuisinart 2 Slice Toaster looked perfect. Before I ordered one, I checked to see where Cuisinart was located and GOOGLE revealed they were in Stamford Connecticut, I buy nothing from ANY Californian company or business. I am in New York so figured I 'd have the toaster fairly quickly and subsequently placed an order for one through the Cuisinart website on the 20th of Jan 23. On the 21st Jan I received an email telling me my order had shipped - well, a packaging label for UPS had been made. I checked the tracking details to find out when it would be delivered to see that it was in a place called "Goodyear AZ" - a long way from Stamford Connecticut!

I ordered a part from Cuisinart and payment was made on 12/03/2022 and on 12/04/2022 I received a tracking number displaying "shipping label created". Appx 2 weeks after receiving that notification I reached out to them because the status of the shipment had not changed and UPS had still not received the package. The first person I spoke with told me that my order had been cancelled by myself the day prior, however no phone call was made and my records indicated the same. I made her aware of this and she had very little to say to me beyond that. I called back right after and the person I got ahold of made me aware that it was not cancelled but that instead notes had been made upon my order that were very strange and were not something she had seen before. Before the call ended she made me aware that a manager was to reach out to me in the coming days however no one ever contacted me.

As a consumer with a bevy of kitchen smallware, I found Cuisinart was excellent at meeting my expectations. Their CS department communicated well, and stood behind their product. A brand I will purchase again. 11 piece anodized pot/pan set.

BUYER BEWARE...DO NOT BUY CUISINART PRODUCTS!!! I purchased a Cuisinart Food Processor about 3 years ago.. and have used it approximately 6 to 8 times for shredding Cheese... it Rarely gets used. Today the Large shredding Disc broke at the central plastic drive, spewing shards of plastic throughout the cheese.. I contacted Cuisinart and they DO NOT HONOUR OR SUPPORT THEIR PRODUCTS.