Cuisinart

TLDR: Cuisinart is a scam & don't expect them to honor any warranty. Cuisinart seems like a great company to buy cookware from because of their slightly reasonable prices. However, if your product is defective and breaks, don't expect them to hold up to their warranties. I bought a $30 Cuisinart coffee grinder one time. The motor inside started burning after 5 seconds of grinding coffee so I called customer service. They told me that I would need to pay to ship it back, have it be evaluated, and then I would be notified [it was defective on their part & I got a new grinder].

I have a new KitchenAid induction range with the usual glass top. I have been using Cutco pots and pans and an induction converter with no problems. I decided to buy the Cuisinart GG22-X Green Gourmet series of induction ready pans. I bought 8, 10, and 12 inch. When I used them, the glass surface of my expensive new stovetop was seriously scratched and gouged and now looks horrible. I have contacted Cuisinart and am waiting for a response.

I called beginning of April about my pretty useless smart stick hand blender. She said they would replace it BUT it wasn't in stock so they would send it when it was in stock. Six weeks later still no blender, so I called again, agent was rude and unhelpful but finally tells me it has been sat in the warehouse (NO idea how long). No "Sorry we messed up" or anything in fact he said if I hadn't received it it was my responsibility to check on it. He said once they order it, it is not their job to check it has been sent out. Does anybody else see a disconnect here. I pulled up the reviews for Cuisinart thinking they would be good and am shocked to find so many negative reviews. I'll choose another manufacturer in future!

Recently I was given a second hand Cuisinart breadmaker and it had no instructions. I went on to the Cuisinart website and contacted customer service to see if they could help me. Within 24 hours, I was sent an email with the full manual and recipes in a pdf file. I truly do appreciate this kind of service and so far, am very pleased with my new breadmaker.

After having issues with a Spice & Nut Grinder that I was given as a present I called the Cuisinart customer service line. What a misleading title that is! I was referred to the brand manager, however they were unavailable and so I was assured by the customer representative they would call back when free. No callback. 2 weeks later I tried again, only to be told the brand manager was on holiday, no one was covering for him and he would call when back in approximately a week. I pointed out I had already been waiting for 2 weeks. Again I received no callback. I have now given up on the faulty product and the company in general. Will never buy from this company again due to their shocking customer service.

Purchased Cuisinart DCC-3000 from BB&B last year for around $100. Was nice to use at first, then more after month it progressively got worse. New carbon filters less than half the recommended time, even though twice filtered water was used. Once through the main water inlet and the refrigerator itself. Would always ask for a cleaning after 2-3 pots of coffee. Soon, it was almost every pot it would ask for a cleaning. Now, it won't percolate at all. The element is hot, the filter is new, the trap is clean, the tank is free from debris and drains properly. The lid is secure and functioning properly.

I received a Cuisinart Deluxe Convection Toaster Oven as a gift in January 2017. It worked great for the first 6 months, but around July 2017, it started to slowly go downhill. It began burning all my food no matter what setting or temperature I had it on. I should not have waited to call, but I did wait until Feb 2018 it became unusable. I do have a 2 year warranty on it. The first person I spoke with was incompetent and could not understand my address after I gave it to them at least 5 times. I waited a month and no toaster came. I called again, waited on hold for 15 minutes. When I finally got to a representative, she told me to hang up and call again because her computer froze.

The 1-800 helpline they give keeps you on hold for over 40 minutes before a bad tempered customer rep. answers. They offer an option of receiving a call back when a sales rep is available but that puts you right back into the hold forever queue. They do not answer e-mail questions. They do not make it easy for the customer to get any information. I will never buy a Cuisinart product due to their sub-standard customer service.

I purchased Cuisinart 66-17N Chef's Classic Non-Stick Hard Anodized, 17 Piece Set, Black on Amazon in January. After unpacking, I immediately noticed one of the pots was oblong shaped and not round. The lid would not seal. I immediately called Cuisinart and they guy told me my best bet was to return the entire set to Amazon (re-packing 17 pieces like a puzzle and shipping a giant box back so that I can replace one piece??) because Cuisinart will take ages to replace it. I thought it was a strangely honest reply, but told him I wanted to just replace the once piece, as they're covered by a lifetime warranty.

Six Piece set of stainless Steel Knives. The so called stainless knives rusted when washed by hand and left to dry in my dish drainer. I called their customer care and they acted like this was the norm and refused to do anything about replacing or anything. Their product care was terrible. I will never recommend this product to anyone, except to tell them not to buy it.

I purchased the 12 Cup SS-15, Cuisinart, Keurig/Coffee combo unit over a month ago. The first day I noticed it leaked a lot of water all over my counter... Used it the second and third day, and the same issue. I googled to find your number, and to my surprise, I found this is a very common problem with the SS-15! Many, many people had this issue. I mentioned this to the customer service person three weeks ago, and said there should be a recall! She said because it is not a safety issue, there was no recall. She apologized and said she would send me a new replacement model that does not leak. A week later, still no replacement. Two weeks later, still no replacement...

Purchased Cuisinart Saucepan and lid (1 Qt Saucepan w / lid model M5519-14 BK) from Marshalls last December 2017. Used it two times. After last use (2/20/18) I noticed that a plastic like film was peeling from the insides of the pot. I was able to peel off a significant amount of this material. I called Cuisinart as I believe I have ingested some of this material. Cuisinart says the material is nontoxic and should not be concerned. They said I could email pictures or send the pot back to Cuisinart with a check for $7.00 to cover shipping a replacement. The cost of shipping the product back plus the $7.00 would be more than the $11.00 I originally paid for the pot.

I received the Cuisinart Coffeemaker with grinder as a Christmas gift. Within 6 months, we stopped using the grinder due to the mess and clogging it created. By the end of another 6 months we had to figure out alternatives to brewing coffee since the wiring or something went haywire on the coffeemaker. For big brews, I need to push the 1-4 cups and vice versa. Then we had to push the brew button several times per pot just to get the water in the reservoir pushed thru for the brew. I contacted Cuisinart a couple of times with no response. I would definitely not recommend this machine and I'm wondering about the brand in general.

At the end of January, one of the pusher assembly tabs that connect the large pusher to the food processor cover broke. Because of safety features, even though the cover and bowl are completely intact and the pusher is intact except for the one tab to click to the bowl, the food processor will not work (you have to click everything together for it to turn on). I could easily leave off this piece entirely and have a working food processor were it not for that, so I'm quite unhappy to start that this required piece breaks easily. This is after I've already gone through the blade recall, where I waited the better part of a year to receive that replacement part.

I accidentally dropped the cover of my Cuisinart food processor breaking off the locking tab that allows the processor to work. I ordered a replacement cover from Cuisinart on December 8, 2017. I heard nothing so on Dec 27 called to find the status of my order and was told the part was on back order. I contacted Cuisinart by email on Feb 1, 2018 and was given the same excuse the part was on back order with no date for availability. I’m now stuck with a useless food processor. Looking at these comments apparently this is a common complaint.

12" Non-Stick Teflon Fry Pan Peeling - 6 months after I purchased my non stick fry pan the surface has started to bubble. I called Cuisinart on Jan 9th and was told to email pictures of the problem and back of the pan. My email was sent on Jan 10th with pictures. A week went by so I sent another email asking for status - no response. I called on Jan 24th because now the pan has peeled and is a health hazard. I was told it had not been reviewed yet. I asked for a supervisor, and was rudely told they would tell me the same thing, I said I still want a supervisor, and she cursed at me and put me on eternal hold.

I would not buy Cuisinart Knives Block again. After 6 month a knife handle cracked then broke in 2. I do not put them in the dishwasher nor am I hard on them. Those knife are steaks knives. Very disappointing!

I have bought not one 2 espresso machines and loved product until now. My less than one year old machine loses power, just turns off, so I called customer service of which they said they will send a pickup, to box it, gave me a number to put on box, said UPS, will pick up. Well 4 phone calls and every day for 2 weeks taking out the package to be picked up, nothing has been picked up. When I call 4 calls so far... they allllll have different stories: 1. It takes 3 days. 2. It takes over 5 days keep putting out and in at night. 3. Warehouse is closed until 2 Jan, don't know why they didn't tell you. 4. I am looking at your record. Nothing was ordered to pick up!!! I wanted a supervisor, she rudely told me they would tell me the same thing, I said I still want a supervisor, she hung up... What kind of company you run? I am going to FB and letting everyone know, the company is awful.

New coffee maker failed after two weeks. Followed instructions, including supplying proof of purchase, and returned coffee maker at my cost ($37.04). Cuisinart has had this item for almost five weeks. They haven't shipped me a new coffee maker, can't seem to find out why, and I've been on hold for most of 40 minutes waiting for someone competent to address the matter competently. Never purchase a Cuisinart product.

I am on my third Cuisinart food processor. Number one, a Duck Egg FP16, intermittently would not switch on, until after four years of light use the motor gave out. UK customer service excellent and replacement sent out straight away. Number two was silver FP16 which had regular use (only pureeing homemade cooked soup). After almost four years this one had just been used, the base was switched Off but there was suddenly a horrible acrid plastic smell and smoke was coming from the base. It was hurriedly switched off at the mains and taken outside. The horrible smell remained throughout the following day! This one also replaced by return. Number three is now an FP14 as Cuisinart do not make the bigger 16 version anymore. It works but the lid seal leaks and soup runs down the outside of the bowl in spite of not putting more than .75 litres of liquid in it.

On October 30, 2017 I ordered a reservoir tank for our Cuisinart Coffee on Demand coffee maker. On 11/11 I emailed Cuisinart to inquire when the water tank would be shipped. Two days later I got an email saying that it was on backorder and they would be getting more in in 2-3 weeks. On 12/8, I sent another email to inquire when I might expect shipment of the tank. I got an automated email saying they had received my email and I could expect them to reply in 24-48 hours. I also tried calling them and sat on hold for half an hour.

My Cuisinart coffee maker broke after a few months. I called their customer service and waited on hold for close to an hour. Eventually I spoke to someone who said they would send a replacement. She instructed me to ship the defective product back to them and to include an invoice for the shipping cost which they would reimburse. The replacement coffee maker arrived and I shipped the old one back with the shipping invoice. Several weeks have gone by but the promised reimbursement hasn't arrived. I've emailed Cuisinart customer service twice but they have not responded. I dread the idea of calling and spending another hour on hold, which should not be necessary.

The lid to my food processor broke in August of 2017. I ordered a new lid and by the end of September the order was still processing. I emailed the company and was told that the lid was on back order and would not be available for two to three weeks. On November 4th after still not receiving my lid I emailed again. They did not respond in the time frame that they set (24-48 hrs) so I called them and a very nice young man explained that I called the wrong department and gave me the correct number. I called and the agent told me that the part had come in and I had not received one and that the part is again on back order and it would be two to three weeks!!

Purchased Cuisinart coffee maker bean grinder model Fourteen months ago. Hotplate overheated and had an acrid odor. Called Cuisinart and spoke with Valerie. They sent out a new coffee maker with a prepaid return label. You simply can't beat them for warranty service.

I do like Cuisinart coffee makers for their strong hot coffee, but this DCC-2800 coffee maker is not one of them. The lid design is very bad, two small plastic molded pins with springs is ready to broke at any time. I had two of those coffee makers, and in both cases those pins did not survive 12 months. Cuisinart refused to replace the last one (their 3 years warranty is one-time courtesy replacement, and you need to send the broken unit back).

I bought this coffeemaker at JCPenney about 2 months ago. The machine works fine but inside the glass window where the clock shows, there is a worm living there, probably since we got it and never noticed it. I have been calling JCPenney and Cuisinart back and forth. When I call JCPenney, they either don't answer the phone or they leave me in hold. When I called Cuisinart the first time, they told me to call back another day because their system was down. I waited a couple of days and I called again. I was told again to call back because the system was down but that they were going to replace it. I called again today and they told me that they cannot replace it because it not a malfunction!!

The bitterness of a poor product lingers long after purchase. I have experience with three Cuisinart products in three separate homes: mine, my son’s and his mother-in-law’s. All three products failed in their essential purposes, to work, make coffee or grind beans. All had electrical failures if not hazards. Mine, a coffee grinder, went up literally in smoke and failed to work a year after purchase. Going up in smoke, to me, is a fire hazard. The second and third were 12 cup coffeemaker\grinders programmable units. One failed electrically to grind but made coffee, rendering 50% of the unit lost to use. The other failed to make coffee while the grinder worked. That unit also went up in smoke right after making coffee, the owners smelled “melted plastic” and they quickly unplugged the unit; also an electrical hazard and dangerous.

Cuisinart's customer service sucks. We were given a pot and pan set for our wedding nearly three years ago. They had either a 10 year or lifetime warranty, I cannot remember which. In April, I contacted the company to ask about having two pots replaced due to them having small pits that were beginning to rust. I was told to send photos. After inspecting the rest of the pots and pans closer, I found they all were beginning to do this! I had only ever used the proper cooking utensils on them so it was nothing that I'd caused. I was approved by them looking at the photos the very end of April / early May for a new set. They told me to mail a $15 check to cover the shipping. I sent this end of May. They cashed it middle of June.

Bought a Cuisinart Supreme Grind Auto Burr Mill for grinding coffee beans. It broke shortly after the one year warranty. I contacted Cuisinart and they refused to do anything. This grinder cost $59.00+tax. This Company is the worst! They would not even consent to my returning it to be repaired. Now I am left with $59.00 book end. The Government should hold Cuisinart responsible considering the voluminous number of complaints for their low quality products!

This company is truly the worst ever, and that takes some effort the days. They offer zero support, and their service is a joke. It borders on fraud. I place an order in July for replacement parts for a good processor, and now in August I have nothing. No notice, and I have been on the phone on hole for now, 48 min. Do not buy their products.