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Although we have been satisfied with our Cuisinart BMKR-200 Series Bread Maker, I am wholly dissatisfied with Cuisinart's product support. I ordered a new baking pan by calling Cuisinart. The product did not arrive after ten days or so; I called back and learned that the order had not been fully processed. After the product arrived, it didn't fit the machine - despite the fact that I had carefully verified the product model and serial number before confirming the order. When I called Cuisinart on Monday 03 June to report the problem and get instructions for how to return the incorrect product, the representative reported that Cuisinart's "system" was inoperative. I was advised to call the next day. I also called the Conair Corporation's non-toll-free number, which was listed on the product packing slip to see if I could return the product directly. No: I could only do so by contacting Cuisinart.
I tried to contact Cuisinart by phone again, but the wait was so long that I gave up. A succinct email message sent via Cuisinart's website yielded no response - not even an automated acknowledgment. The "system" was "down" when I called on Tuesday morning, as it was in the afternoon the same day. The representative instructed me to try again on Wednesday (today). I called this morning. Predictably, I couldn't resolve my problem because the "system" was undergoing an "upgrade." Really? What kind of company expects to sell its products when it can't even maintain an inventory management system or get it up and running after 48 hours? Shoddy and shameful. Now all I want to do is return the faulty product (at Cuisinart's expense), get my money back, and shop for a bread machine that is NOT manufactured by Cuisinart. This brand has now lost all of its luster for me.
Very disappointed that Cuisinart will not pay return postage on a coffee maker with a year’s warranty on it. I will not buy any more of their products. Fortunately. I bought it at Costco and will return it there.
4 out of 5 for nice design, 1 out of 5 for poor engineering. It does not matter what you buy made by this company. Seems to be a pattern. The products looks nice but does not perform well from coffee makers that consistently overflow and make a mess on the kitchen counter to kitchen faucet with aerators that don't aerate, to toasters that cannot be cleaned of bread crumbs. I will never again buy anything from Cuisinart, no matter how nice it looks.
I purchased a Cuisinart SS-6 K-cup coffee maker less than two years ago. It came with a three year warranty and failed to power up so I called customer service to see what I needed to do. They told me they would send me a new replacement and I needed to put the old unit in the box the new one came in and ship it back to them. The new unit arrived a few days later and I did as directed and shipped the old unit back to them. When I took it to the Post office, the lowest cost method of shipment cost me almost $34.00., which made me very unhappy since that was almost 1/2 of what I paid for the unit when new.
My wife called customer service to complain about having to pay almost $34. to ship it back, the rep said that all we needed to do was to cut off the cord and send it to them. That was not what I was instructed to do and by following their instructions it cost me over $30 more to send the machine back than just the cord. I emailed Cuisinart customer service and ask for a refund of the difference in cost as they gave me incorrect information. It has been about a week and I have not heard back from them so I assume they will just ignore me. Our kitchen is full of Cuisinart products but as a result of this issue I will not be buying any more of their appliances as their customer service on this matter has been very poor.
As I have had two of these machines now, bought one brand new and one was giving as a gift, they both have the same quality issue - leaking water out up to about a two to three yr period. They worked just fine and then all of a sudden, water on the counter top below machine. Maybe a coffee cup amount. When the first one did this, I took the bottom plate off. It was completely covered in rust. Apparently this company knows a problem exist from all the reviews from customers who have the same problem with their machines. The plastic tubing inside is defective. It cracks or a pin hole ends up being the problem. I tried some water tight sealant over the crack and that worked for about 3 weeks and it started up again. Never did get it to stop leaking.
The 2nd machine did the same thing - leaking - bottom plate was rusted. This plastic tube leaking was farther up inside the machine where I could not get it too. Also both of these machines started making a noise, sound like a grinding noise from when the water is being pulled in from water tank area. What I found out is the so called water pump motor is the issue. After a few yrs the noise got louder and louder. Did not need a alarm clock anymore. 5 am and the echo thru the house from the auto timer of the coffee machine, the grinding noise started up. The only thing that still works without a hitch is the automatic bean grinder with the machine. I still the grind part for the basic drip coffee machine now.
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I purchased a burr coffee grinder from Cuisinart. After a few weeks a part had broken, and since it was under warranty I contacted them to get it replaced. I had previously registered the warranty with them so I had hoped this would not be a big deal. To summarize my experience - Over the past five weeks I have sent eleven followup messages. Of the four where I received a reply, each of which was over a week later and asked for information that I had already provided. Eventually they agreed to ship me a replacement part, which once it arrived it turned out to not be the part we had been discussing. I let them know of their error and they have not responded.
We had a 12 c coffee maker with the water reservoir for 5 years without problems. So of course we ordered another. Well, it started working funny, hot water red light kept flashing. But problem stopped. Until after the 30 warranty. Long story short, bought at Amazon, tried their CS and they handed me to Cuisinart CS who was unable to help so returned cord and received another coffee maker with the water reservoir after paying $10 in S & H.
Well in less than a week the same problem happened. Hot water reservoir light kept flashing and at times flashed the blue and red. So I made another complaint quickly. Was told I had to send this unit back (I would have to pay the S & H). I said that was not acceptable. So I kept the unit tried unplugging for 24 hrs and plugged in and starting working. And has until today 5//2019 the red and blue lights flashed back and forth. Of course it is over warranty. And I do not see any recourse except to complain. Will lodge a complaint with Amazon also.
Once Cuisinart was a great company. Well-made, innovative products. Now, Chinese crap. My machine - FP14 I think - is in for the second failure. It costs $53 to UPS it to Arizona. It's been 12 days since I first called them (and they received the machine earlier). Each call is the same "They are looking at it. Call back in three days". I asked about e-mail - they don't have it! So I can just sit on hold. Last time the "free" repair cost about $22 - for a "seal". The motor might be guaranteed for life but don't expect that to mean "fix free when it fails". I know this is difficult - the product is everywhere. Had a great reputation. I have not looked into other brands of food processors. But I strongly recommend everybody stay far away from Cuisinart. Far away.
Had this unit for 16 months. Twice it failed. Returned first unit. Paid 70,00 UPS charge. After 3 months second unit failed. Replaced under warranty but best price shipping $65.00. Contacted customer service requesting prepaid label. They said, “No way.” Informed that $135.00 total shipping plus $200.00 unit cost Is excessive. Told tough luck. That was their policy and if I did not return they would void my warranty. My response, "Do you think I would do this for a third time?" Cuisinart is on my DO NOT BUY list.
I purchased a new Cuisinart 8 cup food processor that would not operate when plugged in. I sent an email but received no response so called. The customer service rep told me they did not have that model number even though I was reading it from the manual and checked it on the unit. Finally they asked me to plug it in and go through a few tests. It ran when I poked a button with a pen like they said and I could lock the bowl in it not when the chute was attached. I could either lock the chute to the bowl or the bowl to the unit but not both.
She suggested I watch YouTube but I kept telling her that was not going to help. It did not fit right. Finally they could send me another bowl set to see if that worked but I would have to send the other one back at my expense! What a warranty! Don’t bother buying this and if you do make sure you totally check everything right away. Customer service is bad and there does not seem to be a management organization. I think this actually owned by another company.
The Cuisinart CFP 16 processor is less than 2 years old. The plastic drive shaft of the food processor broke while grating cheese so now I cannot attach a blade. The shaft screws onto the motor and is easily replace by removing 9 screws. Customer service will not sell me a new part. I must ship the entire processor across country at my expense, include return shipping fees, and they will tell me how much it will cost to repair it. Why can't they just sell me a new part? It will cost so much to pack and ship this thing, and then pay for the part that it's cheaper to just throw it away. What an ingenious way to avoid the responsibility of replacing defective products! What a total waste of our precious resources. I'll never buy the brand again.
My Cuisinart TOA-60 Oven is defective so contacted Cuisinart and they sent me new oven (warranty replacement) and told me to use same packaging to return defective unit. They also told me to enclose $10 to cover shipping of replacement oven. I took defective unit to UPS and due to size of box and return address, it will cost $94 to ship defective unit to CUISINART and that is the least expensive option!! That is more than half of what I paid for the oven!! Contacted CUISINART telling them I refuse to pay that much to ship defective unit and they will not absorb the cost. Terrible to demand customer to assume shipping cost for defective product!! I will never buy from them again nor will I return the defective oven. They can come get it!
Do not buy the above product. The viewing window for this kettle has a defect. Ours broke with a few months of receiving the product as a gift. When I researched and learned it to be known manufacture's defect, I emailed Cuisinart Customer Service. They did nothing to resolve the matter or offer a replacement. If food is recalled, we can take it to the store to get a refund. I would think a big company like Cuisinart would do the same to stand behind their brand. Not true. I will not buy Cuisinart products again and will not recommend the brand to others. See similar reviews: **.
Cuisinart: I will never buy another appliance from them! The electronic panel on this new Grind & Brew Thermal Coffeemaker is not functioning: it registers EMPTY when I have filled both water and beans; it registers CLEAN when it is clean; and it does not go on except in the programming mode, i.e., ON does nothing. In addition, it makes THE WORST coffee I have ever had. Cuisinart customer service does not answer emails and, as I am writing this, the "customer service" technical rep has not picked up the phone after 30 minutes of wait-time. This company, wonderful for giving us the Cuisinart, has definitely gone down the drain.
$200 coffee maker which after 3 years began leaking significant water from the base. Hoses in coffee maker are cracked and upon calling customer service they state that they do not sell replacement parts. Lesson learned, I will not purchase from this company. Appliance was nice while it worked.
2nd defective lid on Cuisinart Pro Custom 11" ( DLC 8) - I seldom use a food processor, but when the recall for the blade was issued I took it out to inspect the blade to see if it was in the recall. After removing the blade I replace the lid and the plastic piece on the lid that depresses the plunger on the rear of the bowl snapped off rendering it inoperative. When calling in the recall for the blade, I ordered a replacement lid for about $34.00. That took me about 2 hours on the telephone. The replacement blades arrived about a month later, and the lid didn't arrive until about about a month after the blade... Approximately 8 weeks for delivery of a purchased item.
Once the lid arrived I unpacked it and briefly tested it on the processor for fit and function. Everything seemed to be correct. The next time I go to actually use it it won't start. A cursory inspection shows that the plastic piece on the lid that depresses the plunger (the same piece that broke off on the original lid) is bent to where it doesn't contact the plunger sufficiently to operate the switch for the motor. Apparently they replace a component that was so brittle that it breaks after use with a component that is so malleable that it deforms the first on the first or second use.
Another call to Cuisinart warranty and after about a half hour they are able to find my purchase of the lid in their system. They are sending a replacement, claiming it will arrive in 8 to 10 days... And I was informed that they want me to send the defective part to some place in Arizona but they are not going pay for the return shipping. Really??? The customer agent I spoke to on the phone was polite and as helpful as possible. But their product is flawed, their customer service is understaffed and their return policy that requires the owner of a defective product not only be inconvenienced but pay for a return of a defective item is ludicrous.
My fiance and me purchased a Cuisinart espresso machine for around $200.00 at a Superstore and upon opening it the next morning in excitement to make our own coffees at home we discovered it was missing pieces and it was used! When we went to assemble the machine with the portafilter had mold on it and was clearly an old machine which we were beyond disgusted with!! We have emailed Cuisinart consumer & customer service which we received one response after a few days asking questions which we already provided in our initial email! We are seriously disgusted with the lack of service or care for their product, I am not sure how any company would want their customer service to run that way. It has been almost over a week and still no response. Such a waste of money and the worst experience to date with a so called 'customer service' department.
I bought a Cuisinart TOA-60 Air Fryer Toaster Oven for my wife in Dec 18 and it has yet to heat correctly. Over the last 2 to 3 weeks, via the Cuisinart website, I have twice written them about the problem and have had no response. Also, my email direct to their customer service has gone unanswered. The problem is that it heats about 75 degrees hotter than the dial setting. Of course this burns the food. This is my first experience with Cuisinart and likely my last. I do not recommend this product nor do I recommend Cuisinart due to their dismal customer service.
I have 4 kitchen appliances, a ice cream maker, rice maker, grinder & chop & grinder. The Quality of the goods are excellent. The after sales service is second to none 5 year guarantee. What more could any cook ask for. Perfection.
I have purchased many a coffee maker in my time and this DCC-3200 model meets all my demands! My last Cuisinart was great except the end of brewing alarm was just that... an ALARM and no way to shut the darn thing off which wakes up everyone in my 3000 sq ft home!!! Very annoying! This one allows me to turn it off. Very smart for Cuisinart! I got the Stainless & Copper model and it looks beautiful in my kitchen. Easy programmable for clock & auto program to come on at 4am with NO beeps! Keeps coffee hot for up to 4 hour and has a brew strength... Wonderful!!! So far I love this Coffee machine. Did I mention that I also purchased the matching oven!
Purchased a Cuisinart elemental eight processor 10/29/2018. Just open the box on 02/17/2019. It has been sitting in the box for a while now. Took everything out, notice a that I need to order a part because the Emperador was cracked. There is no customer service phone number to call and speak with a human, you have to send a contact form. I sent the model#, but I didn't see a SN# nowhere on the machine or box. They wrote several emails back asking the same question over and over again for a SN#/Model. I ask for someone to call, they wrote back and said that they called twice. I can't sit by the phone and wait for a possible call. Don't expect any help from this company once you purchase their product and I won't again. BE AWARE!
I originally contacted Cuisinart about this, but they have referred me to Best Brands. Just before Thanksgiving 2018, I purchased one of your oven mitts at my local retailer. After less than 2 months of use, your oven mitt has split between the thumb and index finger. Please see pictures attached. This caused my hand to be burned when I pulled a pizza pan out of my oven for my family. I purchased a Cuisinart item because of the long term history and quality of your company and its products. It is now obvious to me that Cuisinart has chosen to farm out its items to a company that produces poor quality. I will now think twice before I purchase another Cuisinart item. It's a shame that a quality company such as Cuisinart is now selling poorly made products to its loyal customers!!
This is the second SS 10 coffee brewer I purchased. Both had problems in a short period of time. The problem was that for no reason it won't stop pumping water out. Plug has to be pulled out. Won't reset. Company has no explanation or fix. Replacement: They charge you.
My food processor has a 3 year warranty. In the past year and a few months that I have had it, the bowl and cover and insert have broken 3 times. I called the company in late 2017 and I paid for a new cover. Service was slow. For 4 months now I have called customer service and was on hold for 2 hours, finally hung up. 5 or 6 emails to not only the U. S. email address, but also Canada thinking they might care about their company...no response. Maybe we should all file complaints to our respective attorney generals in our states. They need to be fined for failure to fulfill warranty claims and not answering calls or emails about their defective blades. THAT is a dangerous issue. Of course, we have to remember we are dealing with the Chinese here so it is no surprise...or shouldn't be. My advice to all of you in cooking land...DO NOT buy Cuisinart!!!
New coffee maker in service for less than 3 months. Warped lid and hinge prevents full closure. Customer service line is always with busy with "higher than expected call volume". Recorded message directs you to register your complaint on the website and expect a response in 24 hours. Five days later with two website requests now in the system there has been no response. After purchasing a number of Cuisinart products over the years we are done with them.
We have owned two Cuisinart food processors and both have failed due to broken working bowl covers. In both cases, the cover piece that connects between the cover and bowl allows the processor to rotate at speed. If this connection is not made, the motor will not operate. I have contacted Cuisinart about replacing them (beyond 2 yrs old), however customer service wants to charge me for the cover (out of warranty) and at the same time will provide a new bowl and "pusher" at no charge. I don't need a new bowl or pusher, I need a warranty on this critical plastic piece so that I don't spend an additional $30 every two years. Bottom-line I will not be purchasing any more Cuisinart products.
Buyers, beware! Pretty expensive Cuisinart Chef iA+ pan got badly scratched after just a single use with wooden spatula. Shocking situations to be in, when we invested in expensive pans with healthy ceramic coating. Cuisinart denied the claim, insisting we used metal utensils.
I purchased a Cuisinart SS-15 dual coffee maker this December. It was used for the first time on December 19th. This morning, December 28, it experienced an electrical failure and no longer worked. I called Cuisinart Customer support and they told me I would have to pay a ten dollar warranty fee and for shipping to have the unit exchanged. They suggested that I take it back to where I bought it. I took it back, but they refused to exchange it. They would only refund most of my money. After many years as a loyal Cuisinart customer, I am done with them. Their products have obviously degraded to junk and they have no customer service. Do not buy their products.
Updated on 01/12/2019: I last spoke to Cuisinart Warranty Department on 12/21/18 after being told 12/10/18 and charged $10 on my credit card that I would receive a replacement mixer in the mail within 10 days. Then on the 21st I was told that the warehouse was not shipping anything until January 2nd and it will be 2 day priority mailed for the delay. Today is January 11, still haven't received My replacement and on top of that was charged $10 for NOTHING! Cuisinart Warranty Department is a SCAM! NOT ONLY THAT BUT THEY ARE THIEVES!!! I absolutely will not even look at anything they offer to sell!!! I recommend that you do the same.
Original review: I purchased this mixer from Sam's Club and only lightly used it for 4 months. While mixing mashed potatoes for THANKSGIVING. The left beater quit spinning and it started making a strange noise. Turns out the gear had stripped inside the mixer itself. I called Cuisinart Warranty department and explained the situation and received an apology, along with an expected replacement to be received in 10 business days.
Today is December 21... Called Cuisinart Warranty department to see why I had not received my replacement. Cuisinart Warranty department says to me that the warehouse has stopped shipping anything until January 2nd and they have no control over their policy. So first off I was lied to being told I would receive a replacement in 10 days, and secondly I am left without a mixer to make Christmas dinner. THANK YOU Cuisinart. I WILL NEVER EVER BUY ANY OF YOUR PRODUCTS AGAIN! When you are out of business...be sure to look back regrettably...knowing the mistakes that you have made!!
I generally like my Cuisinart toaster ovens even though they don't last that long. The most recent one I have has been working fine till 6 months ago when the bottom rear heater element started bending upwards due to the heat. It is now just touching the lower baking rack. As the the product warranty has expired (2 couple of years), Cuisinart will do nothing to replace the unit, only to acknowledge that the bent element is an abnormal occurrence. Unfortunately, there is nothing else I could do but to replace the toaster oven.
Cuisinart expert review by Rosemary Avance, Ph.D.
Cuisinart is a small home appliance and kitchen products manufacturer. It was founded in 1971 and was the first company to introduce the food processor in the United States. Today Cuisinart offers a wide variety of products to make home food preparation simpler and more convenient. It sells bakeware, can openers, blenders, cookware, dinnerware, slow cookers and more. You can buy Cuisinart products at major retailers and on the company’s website.
SmartPower™ Duet: The SmartPower Duet is a 500W, seven speed blender and food processor. It has a 48 ounce blender jar with a 3-cup food processor attachment and retails for $150.
Hurricane™ Pro: The Hurricane Pro blender has a 3.5 horsepower engine and programmable memory function. It features an extra large, 64 ounce jar and retails for $400.
Hurricane™ COMPACT: The Hurricane COMPACT juicing blender has a 32 ounce jar and 8 ounce chopper cup attachment. It’s ideal for making smoothies to take on the go and retails for $100.
Accessories and parts: You can buy a full line of Cuisinart accessories and replacement parts on its website, including multiple sizes of blender jars.
Product warranties: Cuisinart’s blenders are backed by limited warranties that last from 3 to 5 years depending on the product. Be sure to register your product on Cuisinart’s website.
Best for: those who need a basic blender or a blender/food processor combination.
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