Cuisinart Reviews

We will never buy a Cuisnart. We got a set from Costco, and they are warped, have been trying to get them to replace them and all they do is give you the runaround, and keep asking for pictures. I have sent 32 pictures and still have nothing. They take your money and run.

I purchased a wok from Cuisinart because the website mentioned that returns are free. However, when I tried to return it, I found out that returns are not actually free, and they don’t even provide a discounted return label. This was misleading and disappointing. It would be much better if the website clearly mentioned that return shipping charges may apply so customers can make informed decisions before purchasing.

This review is for a Cuisinart single-serve coffee maker ss10 series. If you're looking for a coffee maker that will last you about 3 years, then this is the coffee maker for you. Because once the warranty wears off, the eeo code comes up, and it says to descale and the descaling never works. I have purchased three coffee makers over the last 8 years, one was a replacement, one because it fell within the warranty so they do replace it if it falls within the warranty. There seems to be some kind of error within the motor and how the water goes in and out of the coffee maker, this is what causes the error code to come up, and even if you use filtered water and descale regularly, you're still going to get this after a few years, so consumer beware! Could not add photo. Shows-exceeds the maximum upload size (5 MB).

Our Cuisinart DCC-750 coffeemaker worked fine until one morning I pressed the ON button, heard a buzzing noise coming from the unit and then saw smoke coming out of the base and smelled burning plastic. After unplugging it and taking it outside, I found other reports online of this model catching fire. I then looked up whether Cuisinart had issued a recall -- nope. They discontinued it but never warned customers that it could set their house on fire. I'll never buy another Cuisinart product.

I spent over $1,000 on a single order and had a very disappointing experience. Within one to two hours of placing my order, I realized that the Cuisinart stand mixer wasn’t as versatile as a KitchenAid when it comes to attachments like a grain mill, meat grinder, sausage maker, etc. Because of that, I only needed to return two items from my entire order, the stand mixer and the meat grinder attachment. I contacted customer service almost immediately to cancel or adjust the order before it shipped. Instead of accommodating a very reasonable request within a short window, they refused to cancel it and then told me I would be responsible for return shipping.

Terrible rude customer service. I reordered the red advantage because the old set wore out in 3 1/2 years even though the warranty claims they last 5 years. Truth is I buy red because it matches an accent in my wallpaper and ordered this again because I am comfortable with the weight of the product and know after 3 years how to set the heating temps while using it. Instead of the red, Cuisinart sent the black set. Upon delivery I contacted them and they refused to do an even exchange because I had discounts that they no longer had to honor. They refused to issue return label. I would NEVER buy another thing from such a miserable bunch of people who lie about the life of the product and care nothing for repeat business. Shown in photo is the old battered set less than 4 years old. The teflon is all chipped up inside the cookware.

Terrible customer service that is apathetic. I ordered a pan for over $100 to be delivered to my son for his birthday and he lives across the country from me. I input the shipping address and paid. But when I received the confirmation email, the shipping address had defaulted to my billing address. I logged in and tried to correct it but couldn't so I called. The customer service agent told me he couldn't fix and couldn't cancel the order. He told me to call UPS and get them to change the delivery address. He didn't tell me that would cost me an additional $17. I emailed customer service and got an automated reply that someone would follow up. No one has.

I have been buying Cuisinart small appliances for 30 years. Lately I have had more problem with the combined coffee maker (craft and k cup). On 9/7/2025 I bought a new one as the one I had broke and no longer had warranty. From the day I received the most recent purchase I have had problem with the k cup. I would not recommend this coffee maker. CSR claimed that the one I bought at Amazon warranty had expired. I did not buy at Amazon. I registered on 9/11/2025 which she claimed she could not check it THEN SHE HUNG UP THE PHONE... BAD CUSTOMER SERVICE. VERY DISAPPOINTED

I write this with sadness, as I have been a Cuisinart customer for decades. In the past two weeks, my 10-year-old 14-cup food processor imploded. The locking system that keeps the blade from riding up when processing dough wouldn't release the bowl or blade. I tried everything suggested in the User Guide and on the internet, and then called customer service. Over the next four days, I spoke with four customer service reps, who made several suggestions, none of which worked. One person offered a promo of 20% off a new unit.

I bought a Cuisinart 14 in 1 Air Fryer in November 2025. Less than two months later while I was cooking in it, the glass plate fell out. It was hot and burnt my son who opened the door. I immediately contacted Cuisinart showing photos of the product. Their solution- I should find a box and repackage the item to ship back to them so they can evaluate it. Pictures show the story. The glass was glued to the cover. That is how it is designed. Clearly they don’t stand by the defective product which causes injuries.