Consumer Complaints and Reviews
I filled in the online request last January to receive a new knife blade. My model is defective and some of the metal has already chipped. Cuisinart has informed me I should receive my knife blade in June. Five months without a working food processor! I suspect they want consumers to sign up for the replacement blades asap to absolve themselves of the liability of cooking with metal parts that can chip off into food.
I would give customer service from Cuisinart a 0 if it was a choice. My coffee maker was still under the three year warranty when it broke at the beginning of February, 2017. I phoned Cuisinart and was told to send it back and they would replace it. I sent a copy of my bill and the machine on February 7, 2017. It cost me $60.00 in shipping but I wanted it to be replaced quickly. I did not hear a word from Cuisinart.
When I finally got through to a live person at Cuisinart on March 10 they said it had been received March 2nd. I double-checked with UPS and they confirmed it had been delivered February 14th. Cuisinart stated March 10th that it would take 7-10 days to send the new machine. It is now March 21st, 2017 and there is no sign of the coffee maker. It is impossible to get through on the phone lines. I shouldn't have to pay for my own shipping and it shouldn't take two months to replace an item. I have always been happy with Cuisinart products, but this experience makes me seriously question buying from them in the future.
I have a recalled blade, and it says do not use. The first time I responded to their recall online in Nov. 2016, I waited weeks with no response. On 1/11/17 I called the 800 # for the recall, got a Ref. # with the person on the phone this time. So I wait many more weeks, and today 3/19/17 I call to get my status on the new blade. They tell me it will be sent in June! This is ridiculous, I had just bought it two months before the recall. Bought it to replace my old one that lasted 10 years. How can they expect people to wait 8 months, with no food processor? Now I have to go buy another one because I'm not going to wait till June! Guess what... It WILL NOT BE A CUISINART!
I purchased the Cuisinart Griddle 5-in-1 in December 2015 from Best Buy. I registered the product the next day activating the lifetime warranty. For the past three (3) months, the griddle plates no longer fit tight. There is a greenish liquid that comes from the back of the plug-in cord, and it is not heating like it once did. I sent an email to the Cuisinart customer service online February 22, 2017. They asked for the model and serial number which I provided. They then asked for the receipt or something showing I had purchased the item. Of course, I no longer have the receipt, and if I were to ask for a canceled check from my bank, this would be a fee I am not willing to pay. The warranty states lifetime. I would think they have some data somewhere as to where they can look at the information when I registered the product.
I file a complaint with the BBB and Cuisinart stated they never received my email. I replied to the BBB to get the matter resolved, and I am still waiting to hear back. I am so disgusted with the lack of care from Cuisinart customer service as they do not stay behind the warranty of their product. I will never purchase anything else with this brand as I am experiencing they do not care about the customer.
If I could give a zero, I would. My work bowl, work well cover with supreme widemouth feed tube, stem adapter, and the dicing kit materials all broke on my first use. I had submitted information for warranty in the site so I emailed their customer service. They recommended that I call, but over the span of a week and calling at various hours, the wait time was always 45+ minutes and the recording recommended submitting over email.
My first email was January 27th and with about 30 emails, I finally received the replacement today (March 11). I opened the package and ONLY the work bowl is included in the package. None of the other items are in the box. Do not purchase from them! This day in age, most companies have made customer service a breeze. Cuisinart costs a lot, which is great, but when the product breaks on the first use, I expect an apology, free shipping with new products and not having to pay shipping on the replacement items. If I could give a zero, I would.
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I returned a k cup coffee maker in the beginning of January 2017, cause it stopped working. It was still under warranty. They sent me another machine right away about 7 days. I used it for less than a month and the new coffee machine broke down and ran water all over my counter. I called and told them what happened. They said they will replace it and give me a new coffee machine. Again it will take 7 to 10 days to ship. All was good until last week when I called and ask where's my coffee machine. They said it's still waiting to be shipped. Now this is over a month I'm waiting now. I ask why it hasn't shipped. They don't know but it will ship, so I called them today again.
This time besides waiting 45 mins to talk to someone, I finally got to talk to someone. I ask where's my coffee machine, gave him the order number, he seemed lost and with some silence. I ask "is every ok," he said "yea hold on." He puts me on hold, after another 5 min, after being on hold, he tells me were back ordered, but now it will ship cause he changed the shipping label and now will ship within 7 to 10 days and to check my tracking order, within the next day or two, he said it's coming in from Arizona. I ask "why don't you call them and ask why it wasn't shipped before?" He said "it's just a warehouse for shipping." I said "they don't have a phone?" He said no. Really? I should have been told this long before I called the first time, and was not told the first time I called, they don't know what they're doing and service has gone down badly. I had to buy another coffee machine to fill in for my replacement.
I filed my request for a new blade for the Little Pro Plus Cuisinart blender due to a recall. That was in Dec. 17, 2016. They have acknowledged my request and a few days ago, they wanted me to call up their 1800 472 7606 service #. I did and got connected to a machine that asked me to go online. Tomorrow will be March and until now I have not received my new blade. Very bad service, inefficient and inconsiderate. I would give it a zero.
Cuisinart recalled the blades on many of their food processors. They informed me that I have to wait 8 months for a replacement. The operator had no acceptable response for my expression that this was unacceptable and unfair, she just said, "sorry." It seems outrageous that the company can get away with simply recalling the blade when consumers have to wait 8 months for a replacement. Effectively we all have to go out and purchase a new appliance, causing a boon to the company. I asked if the company was offering discounts for new machines to affected customers. The supervisor didn't even have the courtesy to respond directly, just told the original agent to tell me "no." The agent seemed embarrassed by the response and her company.
Thumbs down Cuisinart. I hope there is another company who manufactures these. I will never purchase Cuisinart again, bad customer service on the blade and very poor phone response. Is there a consumer watchdog agency that follows this and shouldn't the agency that forced the recall force the company to a better, more effective and fair response?
Wish I had looked up reviews before I purchased Cuisinart product. I have a defective mixer. They want you to do all the work for their problem. You pack the product. You pay to ship BOTH WAYS. You wait for their evaluation all the while you are without the tool you bought. Most companies I worked with send you a new model, then you use their box to send the defective one back prepaid postage. I'll save you some time cuisinart, I'm throwing this garbage in the can and avoiding cuisinart brand products. It seems to be the only way I'll come out ahead in this transaction.
I would give this 0 stars if possible. I purchased this Toaster Convection oven in November of 2014. This oven has a three year warranty. The problem with the oven is that the heating elements became curved. I called in mid December 2016 to get a warranty replacement. They took my information and told me that I would have to pay $10 for the shipping, and I would have to ship back the defective oven at my expense.
January came and no oven. I called again and they gave me several excuses. A week and a half passed and no oven. I called again. They said that they would ship it. A week later (late January), I got a package, but much to my disappointment, it was a Keurig coffeemaker. I called once again, and spent more time on hold and on the phone with them, and they told me that they would email me a shipping label and send me the oven. Long story short, weeks go by, and no oven, and no label. I called them again and told them to forget the oven, because I spoke to the retailer that I purchased it from, and they have agreed to take the oven back, after I told the retailer about the ordeal I have been through. I waited another week, and still no label. I called again and this time, I asked to speak to a supervisor. I was on the phone for a total of 1 hour and 28 minutes.
I finally lost my patience with them after multiple phone calls, totaling at least 6 hours, because the representative informed me after I asked, that even though it was not my fault that they sent me a coffee maker instead of an oven, I could not get a refund for the $10 that they charged me for the shipping. This is ridiculous. They are unreasonable! I finally received the label, and today I sent it back. But when I arrived home, there was a box there. They sent me the OVEN, even after I told them not to! Worst customer service.
Do yourself a favor to avoid the aggravation that I have been through. Do not buy anything Cuisinart! Additionally, I also had a mini prep food processor that the blade was breaking, even though it was only 10 months old, and it was not covered under the recall, and a coffeemaker that I bought my daughter that quit working in less than a year. No more Cuisinart for me!
I have had this unit for 3-4 months. I use it every day. I clean it every day. I run vinegar and water thru the machine every other week but despite all these here is my problem and to make matters worse Cuisinart treating me with disrespect and ignoring me. So I get up one morning brew my coffee, dispense a cup, add cream, drink half the cup in the dimly lit kitchen. I walk to the bathroom with the coffee to begin getting ready for work and notice 4-6 dead fruit flies in the coffee! I went back to the kitchen feeling sick. I just drank bugs and confused where they came from. I dump out the cup and get another, it happened again!!! So I took out the coffee reservoir, dumped it out, took a flashlight and shined it in the reservoir, at this point I puked!
There is a compartment inside the reservoir that houses the dispensing mechanism, basically to protect it. Well there is a very small opening that you can see in if you tip the reservoir the right way and shine a light on it. In this area that does not come clean it's impossible to clean, literally, this is where I saw 2 maggots and stuck to the sides and bottom dead flies!!! I contacted Cuisinart 5 times, yes 5. The letter I received was simply insulting saying that somehow bugs got in it! No they GREW IN IT! Basically this coffee reservoir design was not well thought through and is full of bacteria and bugs!! Don't buy, stick with a regular pot you can properly clean. I will never buy Cuisinart ever again. Horrible service and unsafe product. This is not the end now I am pissed!!
Cuisinart Dec. 2016 Blade recall-- HORRIBLE UNTIMELY RESPONSE. Dec. 14, 2016 - made an online request for recalled blade replacement. Dec. 22 received an auto BS reply "soon"-- I wrote asking "WHEN?", and got "working hard for you" but was given NO DATE. Wrote back (firstname.lastname@example.org) asking for DATE and on Jan. 2 got email saying, "So sorry, it was the holidays-- 2-4 weeks after the new year, you will get a new blade." It is now 4+ weeks after that email. (I wrote back to them again today.) Don't hold your breath... worst recall response ever. 50+ days into their Blade recall... and NO BLADE, no email update. NO MORE CUISINART PRODUCTS FOR ME.
The worst experience I have had in memory with customer service reps and hold time. 50 minutes so far and telling to resend the same info I have sent 3 separate times already. I will never buy Cuisinart products ever, ever again.
I’d originally written to Conair about the blades being cracked on our CFP-11BCPC Cuisinart Food Processor. They immediately responded advising there was a recall re. the riveted blades, and promised to replace the blades. They are so backlogged that it will be weeks before the blades arrive. In the same initial email I advised the motor shaft cover was split and would also need replacement. As they didn’t address the issue in their first response, I wrote a second time. They quickly responded, apologized and asked that I reply with the color of our unit plus model and serial numbers of our unit, (I'd already included the model and serial numbers in my first email).
I immediately responded with same and waited several days for a response. The company never wrote back. I attempted SEVEN MORE TIMES over subsequent weeks. Nothing. I even wrote to their marketing department, to an email address provided on their website, advising I was about to lodge a complaint. They didn’t respond either. Bottom line: Conair is a failed company. The average customer means nothing to Conair. Their one-star rating on this website tells you all you need to know.
I bought this item because it was manufactured by Cuisinart but I was disappointed. It was working for a few years but less than 5 and the carousel stop working. Also, as the years go by the heat was not working as it usually did.
I am now on my third DGB-700BC Grind & Brew Coffee. I purchased the first a little over a year ago. It failed after about 5 months and was replaced free of charge under warranty. The replacement has failed after about 6 months and was also replaced under warranty. This time, Cuisinart charged me $10 shipping for the replacement and requires I ship back the defective unit. After pricing shipping cost, the cheapest I could find was $40 for ground shipping. I called customer service and complained but they were unwilling to provide a shipping label for return. Said I would be billed for new unit if I did not return defective one. So, I am forced to spend $50 total to replace a $169 unit under warranty no less! If they want the defects back, they should pay for it! This is an insane way to treat a customer if you care at all about your brand.
In looking at more reviews around the internet, I found numerous issues similar to mine. That is, the heating element fails and it no longer will brew. I suspect that they have a problem with the thermal fuses which blow too easily. I don't understand why their engineering and product design folks don't fix this issue since many people seem to be having it and presumably most of those units are being returned to Cuisinart for examination. I will not be buying any Cuisinart or Conair products in the future and would warn others to stay away from them as well.
I have been trying to get a replacement for my dual station coffee maker since before Christmas 2016. The single-serve side stopped working after only two months. I have been given the run-around about getting a replacement. I was told initially that the warehouse was closed until the beginning of January. I have had to call 3 times, and each time I am told that they are shipping me a new product, but on subsequent calls, I find out that no action had been taken on my warranty replacement. The latest customer service rep told me that I have to return my product first, then in about 35 days, I'll get the replacement. That is absolutely unacceptable. I never had that experience with a Keurig coffee maker. I will not buy any Cuisinart products in the future.
My SmartPower blender was still under warranty when the "cutting assembly" blade broke (the black spinner broke off). Upon calling in I was told that an entire new unit would be shipped to me (blender, cups, blades, everything) and I would have to return my old unit with $10 to cover shipping. However, after reading reviews online I called again to confirm there would be a return shipping label. I was told that my warranty was "limited", and that the $10 actually covers shipping for the product to reach me. I should include the $10 check and pay for subsequent return shipping of my old product. I am extremely frustrated because shipping the old unit will cost around $22, totaling $32 for this one blade replacement while the entire unit costs $50. Beware of their hidden shipping fees, even under warranty.
If I could give Cuisinart 0 stars I would. I've owned 2 Cuisinart knives and both only worked one time. When I used them the second time it wouldn't even turn on. These were not the bottom of the line knives. So, after the second knife broke, I decided to contact Cuisinart and tell them of the situation. The representative was extremely rude, sarcastic and disrespectful on the phone, which I certainly didn't appreciate. All I was offered was a 20% coupon to purchase another knife. I can tell you, I will NEVER purchase another Cuisinart product. Most of their products I owned have been JUNK. There are better brands out there that are far more reliable than Cuisinart as well as customer service reps that are far more respectful than the ones Cuisinart has working for them.
BTW, I had called customer service back and asked for a supervisor to explain what had happened with one of their customer service reps. The only response I received from her was that she would check into it. That was her way of putting me off and hanging up the phone. I guarantee she did not check into the situation. I guess that's the answer. If Cuisinart has that caliber of employees working for them, that explains the quality of their products. Very disappointed in Cuisinart. Very disappointed!!!
I brought a pressure cooker since Feb. 16 and had only used it 5 times. It is now stop cooking. I called them regarding it and the customer service rep told me that they will send me the product replacement and I need to send them the old one back with a $10 for shipping. I asked, "Why do I have to pay for that?" She told me that since the product still under warranty, they will pay for the shipping one way to me. The $10 is for me to ship the broken unit back to them. All I need is to put the old unit in the box that I receive the replacement and the $10 check for shipping it back. I asked her so that it right? She said yes and the unit they are sending me would have the return label in it for shipping it back that is why I have to include the $10 in there.
Knowing the pressure cooking is heavy, I made sure I understand it right that $10 I am paying is to get the product back to them. Now I got the new unit but no return shipping label. I called them and they said I have to pay to ship it back. I kept telling them that the pressure cooker is heavy and it would cost more than $100 to ship back that is why I agreed to this in the first place because they said I only need to pay $10 to get the return shipping label to ship back. This is ridiculous. I can't send the old unit back because it cost more than what I would pay for a brand new unit. They lied to me and now I am stuck. I will never ever buy from them again. I will also tell everyone I know what a liar they are in tricking people. They should not be allow to be in the consumer business.
Cuisinart Coffee Maker Model DGB-700BC - On the morning of 12/16/2016, I made coffee as usual. I was nearby when I heard a popping noise and walked into the kitchen to see smoke pouring out of the base of the coffee maker that I have been using for the last eight years or so. I unplugged the unit and brought it outside since the smoke was horrible. I opened the windows to air out the place. A while later, bringing in the unit I looked up the model number and searched online to see if there was a recall due to a fire hazard. I saw other who reported the same problem. A call to the Consumer Product Safety Commission and reported what happened. After numerous calls to Cuisinart, I finally got through. Their response... "we have a 3 year warranty but we can replace the unit with the same model." I refused the offer and stressed that the reason for the call was to have this unit recalled. The matter was to be sent to the Corporate Office.
My complaint is that there has been many reports of this model and others from Cuisinart catching fire or smoking. These products need to be recalled. There obviously is faulty wiring that is causing these units to catch on fire. As we all know, companies will not recall unless they have to. And it's usually too late since someone was hurt. I was fortunate enough to be nearby when mine caught on fire.
Debi 700 - I have had a brewery and grind for the past 9 years. Loved it, but sadly it broke. Went online and purchased a new one March 2016. Woke up 12/2016 while enjoying a cup of coffee started smelling a hot smell... Looked at coffeemaker and black smoke was billowing out from underneath it. Immediately unplugged. Thankfully we were home or office house would have caught fire. Called customer service and they said would receive a new one within 5-7 business days... Still haven't received anything... And can't get a hold of cs... Very upset.
I bought this can opener thinking it would be good since the price is more than most. I got a can opener that won't even open the can. It stops and starts and then you basically have to pry it off! I emailed the company, provided them with all the information, except receipt since I threw it away. They would NOT replace it nor would they send the part to open the can! It is worthless! Save your money and buy a cheaper brand that does what it is supposed to do! Shame on Cuisinart for not making it right!
3 years in a row year the bowl components have broken (the 2 replacement/new ones too). (DFP-14N series). Each year they replaced the broken piece at no charge, however, we had to send back the broken part and pay the postage and insurance. The product was purchased in December 2012. This year first they wanted $40 for the replacement part and then after speaking with the supervisor it was reduced to $20 for the replacement part. The motor has been working great, but the plastic pieces just don't last. Not a product for those who love to cook! We have been Cuisinart lovers for at 30 years as they always stood behind their products, but now they don't, not after 3 years, even though the bowl components were new EVERY year. Went to the store today and opened a display Cuisinart and the top broke!!! Done with this company. Today we purchased a Breville! Fingers crossed.
I purchased a set of Cuisinart Induction cookware in March 2014 from Bed Bath & Beyond. The 10" skillet stopped working on my stovetop due to the aluminum plate on the bottom of the pan coming loose in one area. The customer service department keeps requesting pictures, I've sent them pics several times. Just because I can't lift the aluminum plate and photo where it's loose, they don't believe me. But, you can tap on the plate and hear it's unattached in the middle areas around the center, which keeps the skillet from working.
The customer service reps requests I pay to have the skillet packaged, shipped with tracking to their NJ warehouse along with a $7 check for return shipping. I can go buy a new skillet for the price of what it would cost to return my skillet. What good is warranty, if they will not comply with their warranty promises. I've been going back and forth with these people for over two months and this have not been resolved. I will not recommend their products to anyone because the warranty and customer service is very poor.
Cuisinart Bfp-703 Blender/Food Processor. I bought the blender less than a year ago. I have used it 10/15 times max and the motor just quit on the last time. The lights come on but no power. I called Cuisinart and they asked for a replacement motor. They told me they can't send parts I'd have to send it back at my own cost, have their people fix it. Then bill me for the cost. This would raise the price of getting it fixed which I think is what they count on. They are a very bad company IMO and I feel I have been ripped off!
Called to replace a defective unit which is still under warranty. After days of back and forth of emails and submitting all documentations to prove purchase, they agreed to replace it but since then I haven't heard anything and they are not replying to my frequent emails!
If I could give this zero stars I would. I wrote to Cuisinart regarding a coffee pot that leaked and continually flooded my counters. WORST CUSTOMER SERVICE ever. 20 emails... I included photos, serial numbers, and receipts. They wanted me to do this, do that, then this. THEN repeated those things after I told them I tried and they did not work. 25 EMAILS. I finally told them I will never purchase another Cuisinart product again. I highly recommend steering clear of this company unless you want to spend time on Youtube trying to figure out how to fix your own small appliances. We paid over $100 for this coffee pot - for that I would have expected much better customer service. One of the most frustrating experiences of my life. Avoid their products at all costs.
We purchased this knife about 2 years ago and it has never worked the way it should. Blades won't cut when you put pressure on them. Called because read several reviews about a gear that is plastic and won't make the knife work properly. Customer service said, "Well we have a 3 year limited warranty but we can't do anything about it." End of story. She didn't even want to try and help, just wanted me off the phone and I told her Cuisinart just lost a customer, no reaction, could have cared less. If I could give it no stars I would, I guess customer service is a lost art.
I took over the dish washing because my wife's hands are not strong anymore. I wrote a letter paper and Ink to complain about how difficult it is to clean Cuisinart's Stainless cooking utensils. They wrote back. I need to put in more butter or oil whenever I fry. It is very hard to get the pan clean with or without more oil. They sent a letter back saying I must use more. To fry an egg I must float it in butter. Their plain type of pots and pan sets are garbage. I thought I would pack them and send them back to the president of the company but it would cost $60. I wish they had a 1/2 star rating--one star is too much.
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