Cuisinart Reviews

My fiancee bought me a brand new Cuisinart DC-2000 coffeemaker for my birthday almost 2 years ago. I never really had any problems with it until this morning, when I went to brew my coffee. It just stopped working. I'm not one to expect appliances to last for 20 years, but I mean for a really nice machine that was valued at over $100, I would expect to get more than 2 years out of the machine!

We received the Cuisinart model #DCC2000 as a Christmas gift in 2008. The coffeemaker does not work anymore and lasted a whole 8 months. I know my mother-in-law paid over $100.00 for this Cuisinart. I do not know what to do or who to contact.

This about the Cuisinart coffee maker DCC-2000. This is the fourth pot I have been through. It's always the same problem; it just stops working. The first three were replaced with no problem. This last one, they won't replace because they based the warranty on the original unit, which is four years ago. That doesn't seem fair to me. I paid over $100 for the original unit and have had to have it replaced three times. That's ridiculous. I will never buy anything Cuisinart again. They know this unit is a problem so they should take it out of production. I know two other people that have the same unit and the same problem. What can I do to get my coffee maker replaced?

I purchased a Cuisinart 10-cup Automatic Grind & Brew coffeemaker (serial # 71105H; model # DGB300). It lasted less than one year when the grinder quit working. I called Cuisinart and they sent me a new one after paying a $10 shipping charge. Now the second one has failed with the same problem. My mother has the exact same coffeemaker and she is on her third one! This coffeemaker is defective and should not be sold or used as a replacement! I will never purchase any Cuisinart product. I paid $100 for a faulty coffeemaker and $10 in shipment for a replacement.

I purchased a Cuisinart Blender approximately three years ago. I only used it maybe 12 times in three years. I turned it on and it sounded weird and then acrid white smoke poured from its base as the motor burned up. I emailed Cuisinart multiple times. They want me to pay to ship it both ways so they can "fix" it. I won't do it. This is a substandard product and they should back it up, but no one in "customer service" wants to hear anything about Cuisinart taking care of this. If I want this thing fixed, I have to pay. Needless to say, I am done with Cuisinart forever. I will send some additional letters to company executives though, letting them know my displeasure.

I purchased the coffee maker, model # DCC 2200, approximately one year ago. I make one pot of coffee about 4 out of 7 days per week. I spent a lot of money because of the Cuisinart name and I wanted it to last. One morning, it just stopped working. I believe the maker should last for a good many years considering it only makes one pot of coffee 4 out of 7 days. I have read online the same complaints with the same model number. I think it should be recalled and allow me to return it to the store that I purchased it and not be told to send it back at a cost to me. I will not purchase any product again from Cuisinart and I will not recommend that anyone else does either.

I received a Cuisinart DCC2000 coffeemaker as a Christmas present. The warranty was for 3 years and it stopped working after 2. It just quit working. So, I returned it to the company, paying $10 shipping and they sent me a new unit. Well after 1 year, the second unit quit just like the first. I called them and they said the new unit is covered under the old warranty, so it is out of warranty. Never will I buy anything Cuisinart again.

This is my second coffeemaker in 2 years! The first one dripped water continuously. I called and had to send it back and they replaced it with a new one. The second one started popping the GFCI. And now it just doesn't work. We haven't even had it for one year yet. I will not waste my time calling them again. I will not buy Cusinart products anymore. According to consumer complaints, there is a real problem here! There should be a recall. Cuisinart had a great reputation years and years ago. Not anymore. I have zero trust in Cuisinart now. I will go out today and buy another coffeemaker that will last. This is ridiculous. Do not buy shoddy Cuisinart products. You will be entering your complaint here on this forum.

I purchased this product (Cuisinart DCC1000 12 cup coffeemaker) two years ago. When it was new, I thought the plastic taste in the coffee was normal. Now after two years, it is the same. And that is not normal. I have replaced it, but wonder if all the models have the same problem.

My Cuisinart coffee pot stopped working and I noticed the plug cover on the wall as all black where the coffee pot was plugged into. I called their customer service and all they said was the warranty had run out and there was nothing they could do. I said it could have caused a fire - and how can they let other people have this unit with no warning or recall and still give the same unconcerned response? I was reminded again there was nothing they could do.

My Cuisinart Coffee Maker Model #DCC-2200 started to smoke very, very bad. It had been on for approx. 1-1/2 hours and had about 1/3 pot of coffee still remaining in the pot. The unit had started popping and then had an electrical burning smell and then a lot of smoke, enough smoke to fill my entire 11' x 20' kitchen with smoke. I snatched plug out of the wall and took the very hot unit outside and put it on the ground. The Cuisinart company, when I called them, wanted me to send the unit to them along with a $10 check and they would send me a new unit. I advised the lady on phone that my concern was not so much about getting a new one as it was that I was getting ready to leave my house with my wife still in the shower and it could have caught the house on fire. I advised the lady that this seems to be odd, to let Cuisinart take the unit and just send another one out.

This unit has numerous complaints about this unit on the internet. Apparently, many other people have had the same problem - the coffee maker just stops working. We received the maker as a gift for our wedding less than three years ago. According to Cuisinart, the serial number refers to a unit that is out of warranty. When I asked about other customers returning units, the rep stated that they have had many returned for that same problem. We were expecting at least an exchange since there is a known problem with the unit, but instead the rep stated that they would do nothing. When asked if they cared that they were losing a Cuisinart customer, they seemed as if they could care less. I will buy from their competitors from now on.

I am currently on my 3rd Cuisinart toaster oven and am very disappointed in the Cuisinart product! I paid over $100 for this toaster oven and on all three ovens, the door will not stay shut; therefore, the toast and food never cooks evenly! On top of this, the inside of the oven's teflon coating on the walls bubbles up and flakes off. How dangerous is this!? I could see if I had a defective model, but I have sent it back twice and have a third one and they are all doing the same thing! Keep in mind, this is the 3rd toaster oven I have had in three years! I think I will go back to purchasing the Black and Decker models. The last one I had lasted 15 years! It's sad that such a big popular name as Cuisinart has such bad service and appliances! I will never purchase another thing from them again! Hopeless and pissed off! I can't afford another toaster right now and do you happen to know the physical effects of the peeling of the inner wall of the toaster oven can have on your health?!

I purchased a Cuisinart toaster model CPT180 when I was in Texas City, Texas but live in a small town 5 1/2 hours from there that has no malls or large stores. This toaster on one side never did toast bread on both sides and then quit latching down at all. So now it is only a 2-slice toaster instead of 4. I think that for a pretty pricy toaster, it should work longer and better than it has. A $10.00 toaster works so much better. I will never buy another Cuisinart product and when calling about this, they did not seem to care at all. All I have heard about Cuisinart is bad. I wish I had looked online before making that $80.00 purchase.

I purchased an expensive model, stainless steel with insulated carafe. First thing I noticed was the button latch that held the coffee grinds didn't catch well. Needless to say, as coffee would brew, it would swing open. What a mess. The neck on the top of carafe was cracked, which I had to glue back into place.

I own several Cuisinart household appliances, and even though they are expensive, the Cuisinart name used to speak for itself in the durability and high quality product you were receiving. But then again, I never had to deal with the warranty issue until now. I paid $100.00 for an all-black matte finish Cuisinart coffeemaker less than year ago. Recently, I noticed the so-called durable black matte finish that withstands daily use was coming off the burner, and thus, causing the stainless steel underneath to rust. Not to worry, I was still under the 3-year warranty. So I emailed Cuisinart.com who told me to contact Consumer Canada who would help me. I was in for a rude awakening. Cindy whom I spoke to at Consumer Canada did not take down any information. She just asked for my name and phone number and the problem. I told her about the black matte finish coming out and Cindy kept insisting the burner was stainless steel, not black, and I kept telling her I know what my coffee pot looks like and I gave her the number of it and offered to send her the online website that shows picture and description. Cindy was having none of that. Cusinart did not cover cosmetic damage due to their own shoddy workmanship. They didn’t care if it peeled or rusted or what it did after it left the store shelves. I told Cindy she was just jerking me around until the warranty ran out in few weeks and she didn’t answer me.

We bought a Cuisinart coffee pot three months ago. Imagine my surprise as I went to pour a cup of coffee and the top of the handle separated from the pot and hot coffee came pouring out all over my hand.

I ordered a Filter Basket Double (EM-100FBD) which is a metal basket for a Cuisinart Espresso Machine. I placed the order on www.cuisinart.com. I received a confirmation and paid for overnight shipping ($25.95) for a $13.00 item; I did not receive my order. When I contacted the website, they said they do not carry the item even though I have an order number, and that they have told Cuisinart this several times, and that they have requested they remove it from their site. They were nice about it and told me to call 800-726-0190 to place the order. I spoke with a CSR who was of no help. They would waive the shipping cost for regular shipping and handling and it would be 7-10 days.

Cuisinart Coffee Maker Model #CBC-00 - Our first one caught on fire and blew out all of the controls. We returned to Costco where they offered refund in full. We purchased another unit the same day because we thought the first failure was a fluke. After a couple of weeks, we are getting a loud clicking noise from the replacement unit, so we are unplugging the coffeemaker when not in use of fear that it might catch on fire again.

I purchased a Cuisinart waffle maker (waf6) online. After the first use, the Control Dial came off in two pieces. I returned it and was sent another waffle iron. Again, the first time I went to wipe it off, the dial came off in two pieces. I don't see any reference in the instruction booklet that says it should come off for cleaning, yet on both irons the control dial has fallen off. Is this a problem with the design?

I purchased this Cuisinart Programmable Espresso Maker - EM-200C, at the Home Outfitters, Burloak Drive location in December 2008. At the time, we were told that it was the last one in stock. The clerk did a cursory check and decided that all of the parts were present. However, upon giving to my mother (Christmas present), she informed me that there were pieces missing (she had read the manual and watched the video - which she found to be a great source of information and easy to follow - and so was aware of the pieces that were not received). So, we are missing the following pieces, as per the instruction booklet provided with the appliance: #16 - both of the cleaning pins #18 - measuring scoop/tamping tool and #19 - filter baskets (one-cup filter basket AND the pod filter basket for espresso pods).

I purchased a 10-cup Cuisinart Grind & Brew coffeemaker for $150. The grind process is very loud, not the initial bean grinding (about the same noise level as my electric bean grinder). But after the beans are ground, the machine goes into a long, very loud drone that sounds like the machine is achieving lift-off. Not kidding! Reading some of the comments about the lack of service Cuisinart provides (they haven't responded to my email), I think I will take advantage of my store's 30-day return policy for a refund, not an exchange!

Serial #404210 Grind & Brew DGB-600 coffee maker. The grinder sticks to the point you need pliers to remove. It must be removed to clean each time you use it or it will clog. After putting up with this for 6 months, I called Cus. Ser. lst they told me to put a bag of ice in grinder for 30' so that it could be removed--didn't work. Then they told me to put the entire coffee unit in refrigerator. I don't have 30' to waste in morning or a fridge big enough to hold a coffee maker this size. Then they told me if I had the receipt (3 years ago) they might replace. This is a very poor design and they are doing nothing. Still selling this model which is now on sale. My price was $170, I think I should get more than 2 years. We use it at a house we occupy only 4 months a year. If you can't do something, at least let others know not to buy this item.

Well, nothing good to say about Cuisinart Coffee makers or their service/warranty. I will never buy another Cuisinart product. I purchased a model COD-4000 from Costco on 04/2007. About July of 2008, it would brew once in a while only. I called 800 number and had to pay $10.00 and they would send out a new one but I had to return the old one and pay $17.00 to ship it back. I'm now out $27.00 under their 3-year warranty period. Well it lasted a month and then it would just shut off by itself. The power would just go off.

I purchased a coffee maker in October of 2007 during a trip to Grand Forks, North Dakota. About a month ago (July of 2008), our coffee maker broke and I visited the Cuisinart website to see how I could go about getting it repaired.

I bought a blender/food processor May 12, 2008, model FPB-5-(TX5) serial 80116 JS and the complaint that I have is the white plastic/rubber top stains.

I bought a Cuisinart BC-6SA blender/ food processor. On the 1st and 2nd uses, there was a strong oil smell coming out of it and I figured that it was just excess lubricant burning off. On the 3rd use, I still had the strong smell and there were small plastic fragments everywhere. I examined the gear teeth assembly where the bowl and the base met, but there was no obvious breakage. The ground up plastic was coming from inside the motor.

For at least the last 20 years, I have owned Cuisinart food processors. The motor is sufficiently strong but the working bowl, blades, and lids are totally worthless. I have relaced a bowl and a lid on one processor. The cost to do so was approximately $80+ shipping costs. When the replacement lid was damaged after limited use, I decided that perhaps it would be wiser to replace the entire device. I did so at a cost of $199.00.

We have had nothing but problems with this coffee maker since we purchased this in Dec 2006 as a wedding gift to us. We have contacted Cuisinart twice regarding the shaft freezing up. Tonight it died. Will no linger grind. What a piece of junk. Only after 2 1/2 years it gives up the ghost, but we had the smarts to keep our perculators and drip coffee makers. We also kept out coffee grinder. We should have kept out money the day we purchased that thing!

The pot I bought was refurbished, which I did not know when I bought it, and they said, after looking up the numbers that the pot was 3 years old and they couldn't do anything about it. BEWARE OF REFURBISHED CUISINART COFFEE POTS! This was a $50.00 loss for me. I found out on the web site that it sells for $79.95. I think I'll go back to the "MR.COFFEE"! They are "Made to Last", and you can get one for a lot less! One day it made coffee and 2 days later when we went to make a fresh pot, it wouldn't come on. No blown circuits or any reason for it to just quit. It just did.

I bought a Cuisinart DLC-8Plus food processor in 1987 *pre aquisition by Conair*. Finally, in January of this year the pusher / sleeve assembly got broken (a "prong" that is part of the safety mechanism in the rear of the assy. broke..rendering it inoperable)

On March 17, 2008 a cuisinart pannini/grill that I had purchased at Costco caught on fire while I was heating it for use. My house was filled with smoke, my counter was burned as a result. I called cuisinart and spoke to a rep who told me they would send me a new appliance. I asked about my counter damage and was referred to Pam Keesgan. She said they would pick up the cuisinart grill up for testing and did so by UPS on march 19th. I enclosed pictures of the counter damage and a receipt for purchase. I called Pam Keegen again on April 15th and was told that they were still doing testing.

My son gave me a Cuisinart Coffee Maker for Christmas. It worked great for 7 or 8 months and then just stopped working. I have been unable to find anyone who will work on it. My son didn't keep the receipt since it had worked fine for the first 6 months. I was very disappointed in the company.

Received a CPM-900 popcorn maker as a gift on 12-25-2007. The popcorn maker, while it makes wonderful popcorn, is constructed rather poorly. Within a couple weeks of using the device, bits of plastic could be heard rolling around inside the base of the unit. By May of 2008, the rotating arm broke and the device was no longer usable. Called Cuisinart as it has a 3-year warranty. Jewel promptly requested my information and I received a replacement unit one week later, albeit a different color.

I received a DGB-700BC Cuisinart coffee maker for Christmas. My wife paid nearly $200 for it. The heating element worked only half the time, regardless of whether I used immediate or delayed brew. I returned this unit to Cuisinart and received a replacement--which behaved exactly the same way. The second replacement (third unit) still behaved the same. My guess is that this is a flaw in the software that will affect most units.

I purchased a Cuisinart Grind & Brew Stainless Automatic Coffeemaker from Tuesday Morning on 3/7/06 with limited three-year warranty, and sent in registration form as recommended. Called today Feb.9, 2008, according to Manual instructions, to receive information for shipping defective product back for repair or replacement. I explained in detail what was wrong with coffeemaker. (It would not heat or make coffee...everything else worked including grinder which came on unexpectedly while we were drinking coffee made without using the grinder function). Unplugged coffeemaker to stop grinder. Waited and tried again. Coffeemaker still would not heat or brew coffee. Expected to pay $10 for shipping and handling fee, but was informed I would also have to pay for shipping to and from Cuisinart who would replace the coffeemaker.

They are not willing to replace unless I send my coffeemaker back to them. The first time they gladly sent me one and then I returned my defective one back. They are not willing to work with me on this issue. The money they will refund me is way less than what i paid for it at the time...

I had ordered a replacement carafe from the Cuisinart website for my coffeemaker back in July. I felt that since the company was such a huge brand name, it would be safe for me to go directly to them for the replacement product instead of ordering from some 3rd party source. The order was placed with confirmation sent to my email and money was withdrawn from my bank account...all had gone as it was supposed to in July.

Counter top has water damage. Spent a fortune on paper towels.

to the coffee filter so went to get a cup of coffee the door opened resulting in hot coffee all over me with a burn on my forarm

Stained counter top. Cabinet door fronts and colored floor tile grout.

I purchased a set of Cuisinart cookware about 4 or 5 years ago. My first complaint was that the handles got hot while in use which made it very inconvenient to always having to use pot holders. Then a few weeks ago the bottom of a saucepan actually separated from the pan and I threw it out.

I have had a Cuisinart CB-8 blender for about 5 years. This morning the blade assembly fell apart while the blender was on. I attempted to contact Cuisinart to find out where in New York City I could find a new blade. There is no 800 number listed on their website, no list of repair shops. After web-surfing for about an hour I finally got someone else to give me their 800 number, which either: doesn't ring; rings but doesn't answer; or rings a few times than switches to busy. My past experience has been that they do not answer e-mails, which is the only way to contact them on the website. I finally tracked them down to Conair Corporation, the parent companty. Nobody answers their listed phone numbers either.

Toaster lever will/will not hold. Most of lthe time, the bread is quite burned.

Cuisinart DGB-300 Automatic Grind & Brew started smoking with smell of electical fire after coffe was made. We have had product 3 or so years. If we had not been in the room to unplug this could have been a disaster.

The brewing process continued, after the filter basket had popped out, and ran down the new oak cabinets, under the stove, and all over the floor.

I cannot use both units, and I believe that both bowls and covers should be replaced; they have not received that much wear as I don't do that much baking anymore. I cannot afford to buy both sets again as the covers are sold separate from the bowls.

I purchased what I was led to believe an automatic thermal no hassel coffee grind a brew station for $150.00 made by cuisinart. You were supposed to be able to add water, pour in the coffee beans and push the button and you would enjoy coffee with freshly ground beans. This isn't far from what happens when you try and make coffee, yes it works with 1 pot of coffee, but if you go to make a 2nd pot of coffee you must first clean out the entire grinding part of the machine and the shoot that the grounds go down to get into the filter or they get all built up do to the moisture that builds up on the inside. Then when the build up occurs it will cause a clump of grounds to fall into the filter eventually causing the coffee pot to over flow all over the counter causing a huge mess.

Is there anyone out there with the same problem?

model dgb-300 black in color, approx. two years ago for $99.00 at costco. the first coffee pot quit working for no apparent reason. we were not abusive with this product in any way. anyway we contacted cuisinart and they in turn sent us another grind/brew exact same model within a three week period the replacement date is 1-29-02 ref#3957318. this grind/brew also quit working for the same above reason on 3-7-03. i contacted cuisinart and they in turn said send it back to us and we will replace it with the same model. now i have to tell you that this would be the 3rd coffee brewer in a two year period, it just seems rediculous to keep sending me the same inferior product. this time around i asked for an upgrade with no extra cost to us. waiting now to see what the results are.

I purchased a coffee pot (percolator) in 1998 from Dillards,Corpus Christi store, made by Cuisinart. I had the first one about a year and it stopped heating. I called Cuisinart and at their instruction sent the pot back and received a new one, which was received May 19,1999. It also stopped heating this past week.I called them a few minutes ago and after talking to a very disagreeable woman I was told that it was out of warranty (3 years), and parts were not available so throw it away.

I have a broken coffie pot. No one at Cuisinat will not do anything for me even though I have a warranity. They just keep giving me the run around.

Purchased a Two To Go Coffeemaker at local HEB on 10/15/02 for $50. Worked fine with one cup used for 2 days, 3rd day, followed instructions and tried 2 cups and water went into both cups for a few seconds, then apparently down the middle, creating a backup in the filter section, overflowing into the water fill and sending dripped water all over my countertop--twice. The next tried using one cup again and the cup filled maybe 1/3 of the way and coffeemaker turned off. Tried pushing the button to see if it would continue, stayed on a few seconds and shut off again. After unplugging machine, removing single cup, walked away briefly and returned to find it decided to drip all over my counter top--Again!

Consequently, I bought a Kitchen Aid Toaster that as has worked flawlessly for over 3 years now. I won't buy anything Cuisinart makes after my bad experience!