Cuisinart Reviews

10 January 2024; I ordered a DCC-1200BKSNAS coffee maker from Amazon. Previous experience with an older model of the same design and the claims of "After your water passes through our cuisinart coffee maker water filter all you are left with is clean, safe, great tasting coffee to drink" and "coffee maker water filter stop the build-up of impurities that can eventually cause damage to your coffee machine or brewer" influenced my purchase decision.

Cuisinart is absolute trash! I ordered a pan set and noticed the shipping address was wrong and three minutes after ordering I tried to get the address fixed to match the billing and was told I'll have to wait for it to get to UPS then call them to see if they can change the address. Ordered at 10:32 am on a Sunday and at 10:35 there's nothing they can do. No changes or canceling of the order. I'll probably return the pans when they come and order from another company simply out of spite.

I purchased the set of pots and pans last summer for my daughter who has a family with four young children. Not wanting to hurt my feelings she did not let me know just how poor quality these pots are. I learned the hard way while I was at her place and trying to cook something in one of the pots. They stick more than any pots I have ever used in my life. I am so disappointed that I found this out too late as I no longer have the receipt. I bought them on sale at a home hardware store. They are basically useless and we now have to try to find her a better set. I was very disappointed because Cuisinart is usually such a good brand.

I placed an online order on Saturday 03/08/25 and immediately realized a mistake. I called customer service, was hung up on 3 times by people who spoke with a thick accent. I could not change the order via customer service. I was told to call 833-844-6428 on Monday. I called as soon as they were open. I was told that I couldn't cancel the order or change the shipping address. I would have to receive the item and pay to have it shipped back for a full refund. I will never buy from them again.

I bought a Cuisinart Supreme Grind Automatic Burr Mill (Coffee grinder) for my new condo. I moved in a year ago. I have been preferentially using a pod type coffee maker and have had no occasion to grind coffee. This past week I had guests and ground some coffee in my brand new grinder. It worked as advertised for the first two grinds and then stopped working. I cleaned it, turned it on/off, plugged/unplugged, repositioned, took the receptacle out and replaced it.... worked briefly once and never again. I tried to WRITE to Cuisinart for assistance but it said I got the serial date code wrong (which is on the plug, they show a picture and I copied it directly from the plug) and disallowed me to submit.

My husband and I got a knife set 3 months ago and the block completely broke, definitely a quality manufacturing issue. When we called to get it replaced they said that was not under lifetime warranty and all they could do is offer 20% off for a new set. Will not be purchasing from them again. This showed greed and low quality, along with dishonestly of marketing for what is under their warranty.

I ordered a stand mixer that did not meet my expectations... I ordered it 12/27/2024... on January 27, 2025 they received the mixer back. Their policy say that it takes 10 days to get refund and yet they have failed to refund my money... I have filed BBB/FTC complaints and spoke with multiple representatives and sent emails....and they say they received the item in the 4th which is a damn lie... the UPS tracking shows when they received it.... I would not recommend buying this brand or ordering items online... they are big liars and Kitchenaid product and customer service is waaaaay better.

The first year I bragged about how the Cuisinart: DSA22-24 frying pan was the best one I ever had due to it being so easy to clean. One swoop and it was clean. However, going on 2 years now it is not so easy to clean anymore. After making scrambled eggs etc., I have to scrub it like it was an old iron pan. It kept getting harder and harder to clean so I contacted customer service and explained that I had already tried the baking soda trick, and they sent me an email to submit pictures which I did along with a ticket number. After contacting customer service a week later they said it was normal wear and tear as it becomes harder to clean. Wow! Didn't expect that, Not even a discount. Phony Warranty and after all these years I am done with Cuisinart and will not even buy a new Cuisinart coffee maker as that is also about done after 3 1/2 years.

We’ve only had our Cuisinart coffee center 2-in-1 for two weeks and it already caught on fire. Luckily, I was in the house to unplug it. It started making a weird popping sound and immediately smoke started coming out of it.

I bought a $100+ knife block set as Christmas gift for my husband, it has an ugly crack in the wood across the area where the knives are inserted. We contacted customer service who responded saying they would do nothing because it didn't interfere with how the knives work. Disgusting lack of responsibility for their poor quality.

Placed an order with the wrong shipping address. Called within minutes to change. They said it was already processed and they couldn't change it. Absolute lie. They didn't give a shipping notice until 6 days later. Total dirt bags. Don't deal with them.

Burnt and hung up on. Watch out. One cup coffee maker exploded and Kohl's will not return it. Customer service put me on hold and then hung up. Out 109.00. Burnt big mess. Out 40.00 in k cups. Minor burns big mess. Very very disappointing. Cuisinart Burn risk.

I bought the Cuisinart SS-21 to replace the Cuisinart SS 10-cup & Keurig single-serving I have. I went through the self-cleaning process on the new SS-21. I took the insulated stainless-steel carafe off the base and almost burnt my hand when I touched the bottom of the carafe. It was very hot. The “Resting Plate” on the unit’s base was also very hot. This never happened on my existing 10-cup.

I tried to get customer help, I had talk with Cuisinart, I was informed to cut the cord off my cuisinart coffee pot / keurig. I did send it in, never received a new coffee pot?? I just called once again. Told to send in new picture, or email I had, which I now do not any longer have. So now they will not help me, The hot plate was peeling off, never saw such a thing!! I will no longer buy any cuisinart products, so disappointed in cuisinart, I have purchased many of their products and this company is giving me grief over a $200.00 coffee maker!!

The worst customer service! You can tell by their responses they are nothing but uneducated low income earners who do not care. It’s a shame Cuisinart hires people like this. Save the headache and your money and buy from someone else.

"I've given Cuisinart toasters three chances with two different models, and each time they've let me down. This latest long slot toaster has been a complete disappointment. The uneven toasting, unpredictable settings, and flimsy build quality make breakfast a frustrating experience. Sometimes it over-toasts on one side while barely warming the other, leaving me to guess if I'll get a proper slice.

The compact bread machine I purchased did not work correctly and I returned it for a refund. The website stated to return it via UPS or FedEx. I chose UPS and it cost $39.41 to ship. I received the purchase price refund but did not get reimbursed for the return shipping. When I contacted Cuisinart customer service I was informed that they did not reimburse return shipping on defective products. Had I known this before, I would not have purchased the machine at all. Save your money folks. They do not stand by their products' quality.

We have a lot of Cuisinart appliances. They’ve been great. We dropped the coffee maker while cleaning it and bought the same one. It’s programmable and has no carafe. It dispenses. Upon arrival it would intermittently brew immediately in the evening when programmed to brew in the morning. If I hadn’t owned the identical unit for three years without an issue I’d claim user error. Sent 3-4 emails over a period of a month to customer service without a reply. Finally we connected and I sent them serial # etc. They replied that they would email me a claim number and instructions. Three weeks later and 3 emails from me, nothing. Finally called them and they said the procedure was to cut the cord, send them a pic and they’d send me a new coffee maker in a couple of weeks.

Until recently, I was a proponent of Cuisinart Customer Service. Not anymore. First, it's 3 year parts and labor warranty and its processing has changed dramatically. Gone are just calling in an incident followed by the product being sent to you. Followed by the customer returning the power cord to Cuisinart. Oh no. Now you have find a box and ship the product back to Cuisinart. Then you have to wait for Cuisinart to determine the issue and then return it to you meaning that you'll be without a coffee maker from three to four weeks. And now, Cuisinart is outsourcing part of its customer service to third world nations. Where, if you're lucky, you'll reach someone who speaks understandable English. Or, perhaps, you get someone who doesn't understand the problem and hangs up on you, twice. After my latest experience, I'll be purchasing another coffee maker from a different brand.

In this age of automated customer service and frustrating bots, I’m usually writing negative reviews, but Cuisinart was a breath of fresh air! I recently contacted them regarding a broken lid on my Dutch oven, and the experience was incredible. The customer service agent was clear, quick, and efficient. After providing the product details and serial number, she took my contact information, and within minutes, I received an email confirming that a replacement was on its way. No drama, no stress, just excellent, efficient service. It was such a pleasure to have an issue solved with ease. Highly recommend!

My Cuisinart coffee pot carafe pour spout broke after 4 years of using once a day. When I first contacted customer service they told me they had one in stock and it was $48. When I said I did not believe I should have to pay for a new one and wanted to speak to a supervisor, the rep took all my info including my email address and said someone would contact me. 10 days later I have to call back and the new rep said there was no info that I'd called and that he'd replace the carafe but they discontinued them and no longer have any. Funny how they had one when it was $48... Never buying Cuisinart again!!!!

Purchased a Cuisinart 11 cup Prep 11 food processor 6 years ago. The plastic bowl and cover broke and I needed to replace the parts. I called Cuisinart Canada 4 times and after 20 min wait was told that they only had the bowl not the cover. The support person told me I would have to google the internet to try and find the cover replacement and Cuisinart Canada could not help me even though they are supposed to sell the parts. I did search the internet for the cover but was unsuccessful in finding the cover that match the part numbers. I asked if I could order the canister and she hung up on me. Unbelievably poor customer service. I still like the food processor but you cannot get replacement parts in Canada nor any customer support. I am now looking to buy another brand. Too bad a reputable company like Cuisinart has deteriorated so much in customer service so much.

I bought a toaster from Cuisinart and recently it made a LOUD popping noise, smelled of burnt metal and stopped working after only a year of use. Cuisinart said it was under warranty, but the customer service rep was incredibly rude when I called to get a status update a week after initially calling. I was told it should only take a week to get replaced, yet here I am a week out and still waiting on that toaster...

My coffee pot had burning wires and I had to unplug it and take it outside so it didn't burn down my kitchen. This dual coffee pot is less than a year old and Cuisinart said they would send another one and they didn't. I called again. They asked I resend the info, I did. They still haven't responded or sent the promised replacement, i.e. warranty.

I purchased a Cuisinart Smart Stick Two Speed Hand Blender about 3 years ago & used it 3 times before the motor got hot & STARTED SMOKING. When I called customer service, the agent was nice but could not answer my question about whether this was a common problem. He transferred me, I was on hold for half an hour, & he got back on, apologized, & suggested I contact them through the website, which I did. AT NO TIME did I ask for warranty coverage; I wanted to know & make sure this was documented as a problem. Every time Cuisinart emailed, it was to tell me the warranty was expired. My concern is that this could cause a fire, but they are totally indifferent to the issue. Will never purchase any of their items again.

Our waffle iron broke. It got bumped on something so, fine, my fault. But where it broke showed a real weakness in the design. I have enquired twice about purchasing the broken component and have yet to get any acknowledgment whatsoever. To be fair, the machine worked pretty well until it fell apart. But buy from a company that cares even a little about their customer so you don't end up with a throw-away appliance.

I just had the most horrible experience with Cuisinart customer service! OMG. I received a “beautiful” coffee maker for a gift and upon opening found a crack in the coffee carafe. The customer service agent refused to send a replacement rather giving me the model number to purchase a new one myself? I asked to speak with a manager and was not so nicely told the manager would not speak with me and simply tell the customer service individual to tell me the same thing he already told me…”here is the model number and you can order it online”! What? I will be sure to tell everyone I know never invest money in cuisinart products as the company is NOT consumer friendly. Wow!

Twin oak pellet and gas grill. Worst grill I’ve ever owned. Cuisinart subcontracts the grill manufacturer and customer service to a 3rd party. Lousy quality. I’ve had 3 warranty claims in 2 years. The body is deteriorating. The electronic control went out. The design is deeply flawed in that the pellet side does nothing to add real smoke flavor because the few pellets needed to reach 200* is so small that no is added. Really lousy customer service rounds it all out. Cuisinart used to mean quality. Don’t waste your money. If anything goes wrong you will be ignored.

My comment is less about the product than about the customer experience of purchasing direct from Cuisinart's website. After our former 3 quart pot started leaking through the base weld, we opted to purchase a new one. I selected a level up without the weld and thought - based on the website photo - that it was the same size. When we received it, it was taller and narrower, making it unsuitable for our needs. Upon reaching out to customer service and explaining, I was spoken down to and told they would consider my request to waive return fee via a ‘referral.’ I was to hear back in 3-5 days. Week passes with no response, so I call back. Told - there’s no response, so that probably means it was denied. Asked to speak to a manager, ‘you can submit a referral, and someone will call back in 1-2 days.’ Sure. Anti-customer start to finish. Would not recommend doing business direct.

I’m horrified to find so many reviews going back over a decade of EXACTLY what happened to my Cuisinart coffee maker this morning! Keep in mind we’ve also had this machine for less than a year—it was a wedding gift purchased through Theknot, so I’m not even sure we’ll have luck getting anything out of the warranty which is maddening. I brewed a pot of coffee, poured myself a cup (about 5c left in pot on warmer), went to collect/take the trash out and came back inside about 10-15 min later to hear loud gurgling and sputtering.

Thank you customer service for Cuisinart. Your products work very well and through wear and tear. I learned online that if you chip a dutch oven on the inside it is now unsafe for future use. I was very disappointed by this but learned the maker usually replaced it for free. That was incredible news and now brightened my day even more when it was true calling the customer review number provided. Thank again I just wanted to share how this made my day more delightful.

This toaster toasts one side more than the other and you have to turn it over and toast the other side. I set it at a high number and one side ends up perfect and the other side is not as toasted. Then I must turn over the bread and toast the other side.

I used the pan only a few times, the last being a Mac&cheese casserole for a church dinner. The non-stick coating peeled off onto the food, which was not burned or even browned. It was disgusting and I had to throw the pan away.

I purchased a set of pots and pans, and they already kept peeling. I only bought them maybe a month ago and I’ve only used them two or three times. It’s very dangerous to cook with pots or pans that appealing. I do have a picture of one of the pots.

Absolutely worst packaging I've ever seen. My hands are completely sliced open from the packaging. Now the knives. Why you felt the need to individually package each knife and then repackage it again. Makes no sense. I am bleeding from both of my hands and I still have not gotten the package open. I will be returning these tomorrow morning.

Lid exploded while cooking and glass shattered all over! My pots/pan set is only 4 months old. Purchased at Macy’s. Also there are no steam holes on lids, Cuisinart advertised that lids do not get hot, YES they do!! DO NOT BUY THESE! VERY DANGEROUS!

We bought this coffeemaker less than 5 months ago. We noticed that it was ruining our counter top because there is a lot of rust build up under the coffee maker. No, problem, I thought, there is this great 3 year warranty that Cuisinart has, let me call them and have them replace it. Wrong. Rust apparently is not covered under the warranty. Why would it be, a coffeemaker will never come into contact with water will it? We had another, similar, Cuisinart Coffee Maker and it lasted for 10 years w/o a single spec of rust. Do not buy this or any other product from Cuisinart.

Bought a handheld mixer, February 1, 2020. It stopped working two years afterwards. Beaters kept falling out. Inside mixer. Had shaky parts. I only use this during the holidays. Very little use. Called Cuisinart 5/23/2023 after totally frustrated with the product. The first person was fabulous and listen to my handmixer as I turned it on and off. He told me the product would be covered and a new one would be sent. Received several emails after that wanting proof of purchase. Sent them all the information. Never heard back from them. Just got off the phone with them, and told that it was beyond a three-year warranty. Do not buy this mixer. It will not last!. It should’ve been replaced three months after the warranty expired.

I use all Cuisinart items.. Long story short my Aunt gave me a new pizzelle maker two years ago. Just recently it stopped working and smelled bad like it was burning. Priscilla from customer service was extremely rude and told me completely different things than another rep said. I kept getting different answers. Since it was a gift I didn’t have a receipt. They made me cut the cord and take a photo then proceeded to tell me the unit was out of warranty period. Even though their warranty is longer than 2 years . Well I’m done. The machine probably cost them 5$ to make and to keep a customer. They chose not to send me a new one. NEVER AGAIN. THEY LOST MY BUSINESS…. Buyer Beware.

I have had three coffee makers from this company. The first was great and lasted over 15 years. The second was great also until the grinder quit working. Cuisinart replaced it under goodwill with this one, thanks Cuisinart. Unfortunately I am not all that happy with it as it has a thermos for only ten cups when the reservoir holds 12 and although I have the strength set at bold the coffee comes out a little weak, but the main issue I have is that the thermos doesn’t hold the heat. 30 minutes after the coffee is made and when I go for the second cup, the coffee is lukewarm. The other two coffee makers I had the thermos’ held the heat for at least three hours. Other than those two things the coffee maker is very good. But because of these two things I could have bought a 100 dollar machine that would have been just as good.

I have purchased products from Cuisinart for many years. They always stand behind their products and honor warranties as long as you show proof of purchase and information they request. Spoke to rep Aquila today, and she was awesome. I had a product that was under warranty, and she was very helpful in guiding me through the warranty replacement procedures. I will definitely buy products from Cuisinart in the future as they produce quality products and their customer service is exceptional.

My Food processor cover broke and my "Elite" $400+ appliance won't work now without the little button lock. I tried contacting Customer Service. Call #1: Disconnected me. Call #2: Said this model is from Williams Sonoma (discontinued) and disconnected me. Call #3: Sat on hold for 30 minutes- No answer. Now I'm forced to take a chance purchasing a cover through a 3rd party, even though none of them state that their model # will fit my 14 cup model. I am researching new food processors - NOT CUISINART!

Have a coffee maker that stopped working after 2 months so I called customer service. She spoke to me like I was an idiot and told me I must have it on program instead of brew. She made me go through and fill it again and talked to me like an idiot. Of course she was wrong. I have had coffee maker for 55 years so yes I know how to operate one. She was of no help whatsoever and rude. I will not purchase another product from this brand ever again!

This may seem petty but I needed a new Toaster so did some research and concluded that a Cuisinart 2 Slice Toaster looked perfect. Before I ordered one, I checked to see where Cuisinart was located and GOOGLE revealed they were in Stamford Connecticut, I buy nothing from ANY Californian company or business. I am in New York so figured I 'd have the toaster fairly quickly and subsequently placed an order for one through the Cuisinart website on the 20th of Jan 23. On the 21st Jan I received an email telling me my order had shipped - well, a packaging label for UPS had been made. I checked the tracking details to find out when it would be delivered to see that it was in a place called "Goodyear AZ" - a long way from Stamford Connecticut!

I ordered a part from Cuisinart and payment was made on 12/03/2022 and on 12/04/2022 I received a tracking number displaying "shipping label created". Appx 2 weeks after receiving that notification I reached out to them because the status of the shipment had not changed and UPS had still not received the package. The first person I spoke with told me that my order had been cancelled by myself the day prior, however no phone call was made and my records indicated the same. I made her aware of this and she had very little to say to me beyond that. I called back right after and the person I got ahold of made me aware that it was not cancelled but that instead notes had been made upon my order that were very strange and were not something she had seen before. Before the call ended she made me aware that a manager was to reach out to me in the coming days however no one ever contacted me.

As a consumer with a bevy of kitchen smallware, I found Cuisinart was excellent at meeting my expectations. Their CS department communicated well, and stood behind their product. A brand I will purchase again. 11 piece anodized pot/pan set.

BUYER BEWARE...DO NOT BUY CUISINART PRODUCTS!!! I purchased a Cuisinart Food Processor about 3 years ago.. and have used it approximately 6 to 8 times for shredding Cheese... it Rarely gets used. Today the Large shredding Disc broke at the central plastic drive, spewing shards of plastic throughout the cheese.. I contacted Cuisinart and they DO NOT HONOUR OR SUPPORT THEIR PRODUCTS.

Many many emails and general attitude of distrust regarding their product not working. Their agreement to replace the unit would still require up to 3 weeks without a working coffee maker before I would get a replacement.

Worst online ordering site. I have ordered a juicer and they sent me a outdoor grill. Called customer service (which has long waits) and explained the wrong item sent over. Even after 3 months haven't received the refund and when I called again, they said they have start the process again all over to file my refund. Would never recommend to order any items using this site..

I have completed 2 online forms requesting tracking information for a citrus juicer I purchased and have had no response. There is no actual email address available. This morning I called the customer service phone # and after a long wait, opted for a call back. There was no confirmation once my phone # was confirmed, just silence. I waited for 2 hours then called again. Message was to hang up immediately if I still wanted a call back. I guess they had me in the queue so I hung up. Still no call back. So I called again and waited on the phone.

I bought a set of the Cuisinart Black Matte cookware. Read all of the instructions on proper use. The instructions said not to cook on high. I do not anyway, but definitely not with this set. I have had this set only since 7/15/22 and one pot and one pan already has the bottom coating coming off. I have always heard this was one of the best brands of cookware. I say it's not worth the $300 I paid for it.

Excellent food processor and better than all the rest. I have had this for 20 years and use it all the time and it is great. Incredible quality. Don’t even consider another brand! The motor or something should be having trouble by now but it just keeps going.

My husband ordered a new blade for my food slicer on the internet. I needed it for the weekend so the arrival date was extremely important. The internet said the arrival date was four days after the order which was going to work for me. But the blade never arrived for the weekend and 7 days later it still hasn't arrived. Customer service did not realize that the internet was giving the customers arrival dates. They had no power to reduce the price of the product or to stop the delivery of the product. I spoke to two customer service agents because the while the first (unfortunately rude) agent put me on hold, we were disconnected.

Temperature and timer are not digital and therefore unreliable. I have temperature set at 300 degrees and get 400 degree temperature. What were you thinking? I have multiple appliances from Cuisinart and love them. Every time I use this oven it makes me angry.

I bought a Cuisinart coffee maker three months ago. The coffee maker does not make coffee anymore. I called customer service and they told me it was a pump and they want me to change it. It’s kind of ridiculous that a company wants you to take apart their machine and try to fix it. Will never buy another Cuisinart product. Their customer service is terrible.

How many of you wash your kitchen utensils? Well, Cuisinart uses metal that will either rust or break. The scissors in their knife set rusted (less than a year) at the pin and the scissors fell apart, they say they don't cover rust! The knife in the same set cracked close to the handle while crushing garlic. I bought their blender years ago, after having to over liquify my food to get it to blend, I switched to a KitchenAid and I can actually make flour out of oats! Who knew! I am done with Cuisinart, they do not stand behind their products.

This was a 99$ ice cream maker, Gelato, yogurt and slushy maker. Really excited to get until I confirmed flaw. Predrilled screw hole open to base where electric motor housed. No plug or screw.. Agent confirmed defect but said it should be fine. I said no due to moisture erosion bound to happen to motor. So the said cut the cord and send a pic of cut cord. Really hated doing this to something they could have fixed by sending the part. Long story short. Sent the pic, they confirmed received. It's been almost a month and still waiting for replacement. :(

I bought my wife a $429 32 bottle wine chiller for Christmas. It's 9 months later and the fans stopped working. Contacted Cuisinart and was told that they won't do anything due to the product being discontinued. Called and emailed multiple times and they literally won't do a thing. It's not even a year old. They then proceed to tell me they will give me 20% any single item I desire. Are you kidding me. You offer a 3 year warranty and don't even honor it. Stay away from this company if you can. They make nothing but garbage, disposable, crap!

I had to have it replaced twice for the main side of the coffee maker not working. Since I bought it there has always been issues with the pod side. Even with the replacement ones. It steams all over. It makes a mess after it is done making the coffee for just plain water for tea I have to clean up the counter it just spits water all over the place. Then there are times that it only makes a 1/4 or 1/2 a cup.. I tried getting my money back but since I didn't buy it directly from them they will not refund it just replace up until the warranty expires. I feel there is an issue with it.. If everyone I got did the same thing. I even cleaned it the way they say to. It does not make it better. Nothing was clogged. I will not buy another coffee maker from them.

I purchased the Air fryer and it stopped working within a few months, the company replaced the item as it was still under warranty. The replacement item also stopped working, the company was contacted and they refused to replace the second item even though it was only eight months after being replaced. Messages were left for the manager to contact me but they did not. This item is a fire hazard and could cause fire in your home. Do not purchase this item. The company does not honor their obligations. Think before making any purchases of this brand.

Horrible plastic smell and taste while brewing and drinking coffee. I have run it through 109 times, plain water, with vinegar, with coffee grounds. It is toxic. Plastic smell and taste just as strong as first day. Avoid! Waste of good money. Deserves no stars.

I bought the Cuisinart coffee bean grinder at William Sonoma. It worked great for a year and a half. With no warning, it just stopped. I know quality is crap these days even for good name products, but I would expect at least a few years for junk from China. $32 or so dollars was not worth less than 2 years of use. Don’t be fooled by the name. Just get cheap junk and replace it every year. It is the same as depending on a “good” name in our present economy.

The company (Cuisinart) sent me a refurbished replacement for me, I appreciate that, I am happy with their service. Thanks again. Sam

I Bought Cuisinart 4-Cup Work Bowl, after 6 months the product didn't work, motor and wire burn out. Defective product, bad service, DO NOT BUY CUISINART. SCAM!!!! Cuisinart would not exchange the product, bad services, rude. Poor customer service.

Terrible customer service! Product was damaged unbeknownst to me prior to purchase. Called for parts replacement (2 of the 4 legs were damaged - fork lift possibly??). Instead of "let me help you" I was told "It's very difficult to do since you bought it 6 months ago (late fall) and didn't open it until now". "You can buy the parts.." Um, no! It was bought and kept in the box in the garage. Opened for spring as NJ weather stinks in Fall/Winter. In either case, no more Cuisinart parts in this home! Called for supervisor and was told by the rep that they will review the call... Uh? WTF!

I bought a 14pc knife set a year ago. Three knives have broke at the handle due to rust. This is unacceptable for a product that is supposed to last many years. When contacted the company, they offered to replace one of the knives although this is a faulty product that was known to present issues in multiple reviews. Stay away from their knife sets unless you have money that you do not know how to spend otherwise. Even in that case, there are other ways to throw your money away.

First off the temp is what you set it at, not like so many others 25-75 degrees low. There is space for two cake pans on different shelves. Will accept 9 x 13 pan, and a 12" pizza. Easy cleaning, and so simple to use, learning curve is short... Cuisinart is living up to its good name on this one. Yes it is not cheap but worth every penny and I love it.

Just got my cookware set and after two uses the steamer insert started rusting on the bottom around the holes. After a month of emailing and calling customer service I was finally told the warranty does not cover rust, so what is the point of a lifetime warranty? First I was told they were out of stock, then they tell me they won't replace it now that it's back in stock. The manual says do not put in a dishwasher but yet the website says they are dishwasher safe so someone in the company is confused. I have used it all of two times to steam veggies. I hand wash and dry them but apparently that's not good enough. NEVER BUYING THIS BRAND AGAIN. I highly suggest steering clear of this set or even brand.

I love my Cuisinart 20" with sensor cook and inverter technology. My husband is a big Microwave user who does not like change. He can run this very easily. Wow, what a difference from that old "department store" model.

This email is to inform you that I purchased a hand mixer and I am returning it as soon as possible. Being a Cuisinart I expected the "Best" but received a product that I wouldn't wish on anybody. A year or so I also purchased a coffee maker that was also not up to par, but wrote it off as a fluke that I received a bad product. Today, after opening my mixer to use ... which I can't use due to a manufacturing defect. I now realize it seems to be an ongoing issue that your company isn't doing anything about. Selling defective products deems to be the way of the world for you. I will not be buying any more Cuisinart products and will advise all my friends and family not to do so in the future. Your products are a very big disappointment! Teresa

I have not had any issues with this Cuisinart Microwave. The turntable is very reliable, just be sure it is placed correctly on the rollers, or it will not rotate. Is easy to clean, suggest putting a cup of water and heat. This will make it easier to remove any food that has splattered on the sides, or top of the inside. The outside is metal, also easy to keep clean, be sure to locate in area that microwave has room on all sides that are not touching for good ventilation.

I called again during the daytime Pacific time to reach another agent. This agent was very helpful. She has ordered a replacement unit that will be delivered in a few days time to me. Seems like it is better to call Cuisinart during Pacific daytime working hours. The earlier call was at 5am pst and the second one was at around 2pm pst.

I purchased an automatic coffee maker plus hot water/tea machine. In less than a year my hot plate became rusty and started to peel. I called customer service and explained my situation, showed proof of purchase. Was expecting them to just send me the damage part. To my surprise they sent me a new coffee marker! Worth every penny spent when you have a company that stands behind their product!!

I purchased several pieces of Cuisinart as a gift for my daughter, however I purchased 1 8" or 9" top of the line skillet for $50.00, for myself ,since at my age I sometimes do fix me some eggs in it. The last 2 times I have fried 2 eggs in this skillet with canola oil the eggs have stuck so Bad that I had to put dish washing soap in it and allow it to soak overnight just to remove the pieces of stuck eggs. Sent Cuisinart an Email stating the above problem, and was told to take 2 or 3 exact pictures showing stuck eggs and send to Cuisinart. I emailed them back and suggested they do some of the work to help me, since my age 73, does not allow me to do a lot anymore for various health reason's, Cuisinart's response ---was too bad, do it their way or shut-up. My point just be careful purchasing anything with Cuisinart on it, cause they are Rotten.

TOA-60 Cuisinart AirFryer Oven. I needed a small countertop oven when I moved into a retirement center. My requirements were that I could fit a 12 inch pizza in it, that I could bake bread in a loaf pan, it was in my price range (living on social security). I looked online at all the available options and chose the Cuisinart TOA-60 AirFryer Toaster Oven. When the oven arrived I plugged it in, placed an oven thermometer inside, and set the temperature to 350 degrees. I waited for the temperature to level at 350 degrees but it never did. The temperature kept going up! I tried all the different settings and the temperature would never hold steady. A steady temperature is needed to bake.

I have owned two of Cuisinart's "grind and brew" coffee makers. The latest was model number DGB-900 BC. The first one developed a leak in the heating coil but was just out of warranty so Cuisinart did not do anything for me. I bought a second one because I figured the first one was just a fluke. NOPE,,, The next one leaked in the exact same manner as the first and after the warranty expired. Searching the internet the first time there have been other customers complaining about the same problem. I would have hoped Cuisinart would have rectified the problem but apparently not. Such a shame because I loved the grind and brew convenience. Fool me once, shame on you. Fool me twice, shame on me. This time a bought a Moccamaster made in the Netherlands. I am hoping that it lasts as long as they say it will. It makes an excellent cup of coffee, much better that Cuisinart. Time will tell.

First of all, it is programmable. I can program it to wake me up at the desired time I like. It grinds fresh beans which is a plus for me. Secondly, I like French Roast and the coffee is great. Best of all it is easy. I hear the grinding, smell the coffee and wake up to a pleasant day. NO rush, No bother. Just enjoy my Morning Joe.

The Cuisinart Brew & Grind grinds beans fresh. I have been using it for years! Sturdy, keeps coffee hot & I don’t have to buy filters. It is easy to clean & practically indestructible. I was also able to buy replacement parts easily. It is totally programmable so I can set it to start in the morning before I wake up.

Very good coffee maker—long endurance for sure. Just purchased our second one. Highly recommend. Our visitors liked it so much they purchased one too!

Cleaning a coffee pot can be a hassle. Not here. Not close. No carafe to clean (or worry about breaking), and using purified water so no scaling to worry with. Just load coffee and water...then brew. I have had mine for 3 years and never has the "clean" light come on. Of course, I do wipe it down anyway. I have gifted 7 of these to relatives...and I am their coffee hero!!!

We bought this coffee maker because of the brand. Cuisinart is synonymous with quality. We have used many kitchen appliances and cookware of this brand because of its durability. We have been able to use each product for many years with little to no problems. Maintenance is easy if you care for it on a normal basis.

I am on my second Cuisinart Coffee Maker. They replaced the first one after about a year, when I noticed the burner had rusted and turned brown. I have not had any issues with the 2nd one, which I have had for about 6 years. I would highly recommend this product.

The coffee comes out amazing. It’s quick, the coffee is hot. It has an automatic shut off so you don’t burn the coffee. It’s simple and easy to use. Nothing fancy. You use a filter. Add coffee, inside it shows you how many cups you are making.

This coffee maker has a grinder for coffee beans as well as a timer so I can have freshly brewed coffee from whole beans at any time I like. It can be set for anywhere from 4 to 12 cups. It has an automatic shut off which is great for people like me who leave the house and then wonder "did I shut off the coffee pot?" I would prefer it were a bit hotter and a bit stronger for a full pot. A half pot can be made stronger by simply adding extra beans. It can also be used with ground coffee so for those who don't want to keep beans or have a favorite brand that does not offer beans so it really is very versatile at a moderate price range.

Coffee seems to brew different every time and coffee maker leaks and scales show up on seams after a year or so. Bunn would replace it but Cuisinart won’t. I’m going back to Bunn! I don’t recommend anyone to buy this coffee maker.

I have one, maybe two cups of coffee a day, so the need for a full-feature coffeemaker isn't needed. I found a single/double cup coffee maker by Cuisinart: "Two to Go" coffee maker. I've recently bought another one because, they've stopped making it. It works great, with consistent cup levels and complete grind saturation, which produces perfect strength every time. It's been in use over 10 years, with no problems.

I've had this coffee brewer previously and it lasted about 8 years, which is why I repurchased it. May be a tad more pricey than others, but well worth the extra money. The one thing that I strongly like about this coffee brewer is that the coffee is actually HOT when it finishes brewing and brewing doesn't take very long. I've had other brands prior (Mr. Coffee) and they can't compare. Highly recommend this brand.

I like my new Cuisinart better than my old Keurig. It’s attractive, well built and easy to use. It makes a good cup of coffee. I’m not sure how well the water filter filters the water since it doesn’t sit tightly enough.

This review is for the 12C + single cup maker. I love the fact that if I only want a single cup I can get it or on days when I'll be home I can brew a pot and bring the insulated carafe with me. The other helpful aspect is that in "those" mornings where I really need help getting going, I can drink an entire pot (ready when I get up, of course) and then grab a single "to go" cup as I'm out the door.

My wife loves that there is a brew strength button. The automatic timer is wonderful. It is nice to wake up to coffee already made. Their design is attractive and will fit almost any kitchen. It is sleek and stylish.

Good machine. Makes good coffee. Spills when you pour it. Auto brew function is helpful. Keeps coffee hot for a long time You can make multiple pot sizes. Settings are easy to use. Has a good look on the counter.

It is a good coffee pot overall but there is a design flaw in the carafe. When you pour at a normal angle, coffee spills out on the counter. Unless you pour the coffee out very slowly and gradually, you are making a huge mess. We have to keep napkins underneath to soak up the spilled coffee. Without exaggerating, about a half a cup of coffee is wasted because of it. But everything else is good.

Here in Louisiana, we love our coffee strong. This Cuisinart Coffee maker is stainless steel and has a built in brew cup feature. My favorite option was the brew strength because I love me some strong Community Dark Roast coffee. This has the timer feature which is awesome knowing that 1st cup of coffee is waiting on you. This coffee maker is built to be user friendly.

Bought from Costco 5 years ago. Still going on strong. Coffee maker works great still. I didn’t want a 14 cup coffee maker. But I made it work for myself and husband. Make 7-8 cups daily. And it’s still working great. Highly recommend this product!!

Quality product. A little noisy, (grind & brew model). Grind chute needs cleaning often. This is the second one I’ve had. Heating element burned out after 3-4 yrs. Overall, I hope they don’t cheapen this product, because I will buy this product again.

The Cuisinart Coffee Maker I have has an added feature of crushing the beans before the coffee is perked. Having the beans crushed immediately before perking gives the quality of taste the best it can be. The crushed coffee does not sit around in a container to get stale. This equates to a great tasting cup of coffee.

I love the Cuisinart coffee maker and this is the 3rd one I have had over the years. The older models were better quality in the body, but the coffee features and taste has remained consistently good. The look is modern and just what I like.

Best bang for the buck for a dual brew maker, some days you need a full pot and some days just a K cup will do! Brew time is good and taste is decent for a home coffee maker. We chose the steel carafe and it keeps coffee hot for a good amount of time without additional heating.

I love strong black coffee and this machine delivers. Coffee is brewed fast and hot. There is a timer to set to have your coffee ready when you walk into the kitchen. My only complaint is that the machine is a little louder than what I like but the coffee tastes great????

Have used this for years and have had great results! Makes good coffee and has features like bold brew. Also will alarm when brewing is complete and when turning off. Can get twelve cups in one pot which allows for serving a group, or going back for more.

Great features and makes fabulous coffee. We’ve had most of the other Brand products listed here however always came back to the current coffee maker, They’re sold by Kohl’s department store far on Kohl’s website. I recommend them to all my friends. The price may be high however their durability is great. The life of thIs coffee maker goes way beyond those listed here. In fact you might buy three or four of those coffee makers over time compared to this one.

I have many Cuisinart products and am quite satisfied with all...They are a "go-to" brand for me... good quality, dependable, fairly priced. I had a Mr Coffee before my Cuisinart coffee maker and I'm much more satisfied with Cuisinart.

The Cuisinart DCC-1200 has been a great auto drip coffee maker that has worked super for the price of 60-70 dollars. It comes with many features with a main small clock on the front with an hr and min buttons directly under the clock. Has a carafe temp knob with the 2nd knob turns on and off auto brew, clock, brew and prog selections. Also has a 1-4 cup button. This is the second time I have bought this same coffee maker, for the price. You will be extremely happy. See a video on this coffee maker, many, many people like this model and its brew, as well. Be blessed.

I have not had any problems and would purchase this again. It is large enough to grill for 4-6 people but small enough that I can handle it. It locks and the legs fold up easily. It is also easy to clean.

Quarantine. Staying home, staying safe. Wanted to level up my family's new baking hobby. Let's buy a stand mixer! It seemed to be a great plan. We waited for almost a month, but no change in the order status on the website. Called Customer Service, which responded: we will ship it right away! Our expectations went alive again. 4 more days of waiting, no changes in the order status, so I decided to call again. Bad surprise: they don't have it in stock anymore, with no expectation of restocking. Customer Service suggested I cancelled the order and looked for it in a big retail company. I'll start looking for a Stand Mixer again, but guess what? It's not going to be Cuisinart.

I purchased this toaster on March 31st, 2020 from Best Buy. I chose it because of the Cuisinart name and at $80 I thought it should be a decent toaster. I am 63 years old and I have never seen a toaster toast so unevenly as this one in all my life. One half will be light brown and the other dark brown and the edge burnt. Emailed Customer Service and things started out great. They sent me a new toaster and all I had to do was return the cut off power cord to my original one. Too bad it toasted just as poorly.

I have had quality products in the past but this coffee maker lasted 7 mos or normal use for one person and one day,... it would not turn on. Cost $159 for 7 mos of use- research more options. Read other reviews of electrical problems with this item. USN retired - I know coffee!

My pots cook food evenly and the cleanup is easy. My pots and pans are still pretty and shiny, about the same as they were when I started with them. When I have a spot that needs a little extra help, I use "Bar Keepers Friend" cleaner. I have been using these pots and pans over 3 years now. My stove is a smooth top.

Cuisinart combines design, ease of use and quality of material to put it in a class by itself. The design of the company’s many different products is aesthetic and sensible in equal Measure. In other words, the product is attractive., fun to use and reliable.

My husband and I were so excited to receive this product as we love to make the zucchini noodles and slice a lot for salads. This product worked for one zucchini and then stopped. I am 64 years of age so I did check to see if anything was clogged etc. I am not new in the kitchen. So disappointing! I thought we were getting a quality item because of the Cuisinart name but not so. Not really sure what to do with it as I have no space to store useless items. I guess I will go back to the 4.99 item that I purchased at Wegmans to spiralize by hand. Please do not waste your money as this is not a cheap item.

I am writing to let you know that my SS-700 has failed in a very dangerous manner. I had the timer set to turn off my machine shortly after I left the other morning to drop kids at school. I returned an hour later to find that the machine had stayed on, spewed out all of the water, and was extremely hot. So hot that the k-cup in the machine had shrunk up like shrinky dink plastic and the plastic body of the machine was warping. I tried to turn it off and the switch did nothing. I truly believe it was reaching the point where it could have burst into flames, if I had not returned home when I did. I also could have had some pretty major water damage. I was very lucky to have only been gone a short time, as I truly believe I might have lost my home otherwise. I tried to warn Cuisinart, and got a so sorry, so sad message. I am very unimpressed with their customer service.

Have been using this product for approximately 2 years and have had no problems with being sticky or burning the food. We love the difference in sizes. Couldn't find a set with at least an 12 inch pan or an bigger pot for something about the size of a large turkey cooker.

They make a great product. The pots and pans cook well, they have even heat distribution. Heat up quickly. They Clean easily. They are very durable and keep their shine. The prices for the cookware is a good price for the value.

Cuisinart for all around pans. Very good! The boiling and the frying pan. We had five people; two adults and three boys. I did all of the cooking -- spaghetti and cheese sandwich for the boys.

I love Cuisinart non-stick skillets because they last a long time, and the coating stays put if you take care of it by not cooking on too high of heat and not putting a hot pan into cold water. I bought mine on sale, but they are way too expensive otherwise. I have bought some at IKEA though, which works.

Excellent quality, I've been looking for nonstick pans that can withstand heat without breaking down. These pans are very sturdy, dishwasher safe but I don't wash them in dishwasher. They can handle my husband's high heat cooking perfectly.

This cookware Cuisinart is excellent. I would recommend it. It is a high quality cookware and I wish I could afford their standing mixer. I also think they have great toaster ovens. I have a toaster oven at this time and hopefully next time I get one from this brand.

As for me, just a very great product. The dinnerware set I' purchase was, premium porcelain, and microwave proof and dishwasher safe, all around safe. For the cost of this set is worth the lifetime use you will get. Love it.

I really like the quality and look of the cookware. I love how it cooks evenly. It looks so nice on my stainless steel stove. My only issue is that it doesn't last as long as I hoped. The price point is a little on the higher end but worth the extra money. I would recommend this company.

Great cooking set, easily cleans and nothing sticks. I only wished I ordered the set with the larger pot and pan. All the cookware has even heat which makes cooking easier. The handles state that they stay cool. Don't believe that, you will burn your hand with the pots.

Heavy duty gauge stainless steel which allows for even heating when using gas or electric. Still own a set I bought 25 years ago. They wash well and my food does to stick to the pans. I am going to donate these pans and buy a new set. I highly recommend these fine cookware for any level of cooking from beginners to gourmands. Bon appetit!

It is very lightweight and easy to wash. It is nice and the colors are good. The bottom does not burn and easy to maintain. We like it and use it regularly. It was not assembly required. There is good warranty.

Comparing to much more expensive cook-wares like Farberware, Cuisinart looked pretty good and appeared to be built solid. I have had a series of Cuisinart cookware for years without much issues.

I have several Cuisinart skillets along with other brands. The quality of the cuisinart is amazing. It has withheld everything I have cooked in them over a course of 10 years and still looks as new as the day I bought them. They are by far the best brand of cookware. Although a little higher in price but very well worth every penny you pay for them because they are so durable and strong. They show no signs of wear at all even after all this time. There are very east to clean and I would recommend them to anyone. Well worth it.

Classic design, loved showing them off in my hanging pot rack and they cook as good as they look. I use them for almost everything, sauté, soups, pastas and sauces. I also give them as gifts to my daughters and sons. Perfect gift for the newlyweds.

Cuisinart cookware is durable and of high quality. You can expect this cookware to outlive you! Clean up is easy with a little steel wool and it's bright and shiny again. I wish they offered a greater selection of pan sizes, but otherwise, I can't say enough good things about it. Even heating and safe for gas or electric cooktops. This cookware can go from stovetop to oven with no problem. The quality is worth the price. I definitely recommend this cookware.

18/10 Stainless Steel pots and pans. I have Signature Cruisnart with copper handles. Lids are stainless with copper handles. Best ever made. Cook food evenly, fast. I don't use aluminum for anything. Can leach thru to foods and give poisoning.

I am more than impressed with my Cuisinart cookware set, I’ve had it for years which is why a new set wouldn’t hurt lol! Truly excellent craftsmanship, Makes cooking a lots of fun! I would highly recommend to all.

Product finishing looks great. Easy to use, easy to wash and looks like it is something of value. The grip and manufacturing is very proper. The price matches the value it has. This product is worth to buy.

I am really hard on my cookware. I have a family of 5 and cook 3+ meals a day (picky eaters) and since we don't use a toaster OR microwave my pots and pans are how I reheat things too! These have stood the test of time! Non stick and easy to clean. You really can't go wrong.

The Cuisinart pans are sturdy but not unwieldy. They have even heating surfaces and clean up well. They even look classy! I use my 10 inch fry pan almost every day. The surface is non-stick, but I find I can brown in it. It is perfect for an omelet, or scrambled eggs as well. It is really a multi use pan. As I said, it is not a wimpy pan, but it is not so heavy as to be challenging to use.

Using for almost ten years, price is reasonable, products are durable, quality is very satisfactory. Customer service was very friendly and help was available when needed. I will always recommend this product to my friends and family members.

These pot and pan sets are great. Plenty of various choices and colors to pick from. Non stick which is a great thing. I've had my set for about three years and sure they have normal wear and tear, but they are still non stick and work as well as the day I got them! Are they cheap? Not as cheap as some, but they aren't expensive either. They are worth the price and will last ages.

Only company with a grind and brew coffee pot love it. The company is offering appliance colors to match any kitchen. Always on the leading edge when it comes to new products. Fit and finish of cookware is seconds to none.

I bought Cuisinart cookware as I was tired of the cheaper brands not holding up long term. The set I have is clad so food cooks well and clean up is done in no time flat. The one drawback is the lids don't fit every pot. Cooking must be done on medium heat. High heat will destroy the finish. All in all I am quite pleased with my Cuisinart cookware. It has held up very well and continues to offer exceptional cooking options as to pot size.

I have a set of Cuisinart pots and pans for several years. They are stainless steel. They have lasted a long time. We use them quite often. Things do stick to them, since they are not non-stick coated. They seem to heat evenly. I am careful as to what I make in them, so as not to ruin them.

I received my set as a surprise gift for Christmas from my grandchildren and I have been using ever since. It Cooks even and cool touch handles. This was truly the best gift that I received. I told my children now they can get me another set for Mother's Day.

I got my set of stainless steel Cuisinart pans for Christmas from one of my sisters. I've had it about 5 years maybe, and in those 5 years I haven't had any complaints. I love kitchen gadgets and cookware, and my sister knows this, so this was the absolute perfect gift for me.

By far the best stainless steel cookware on the market. It heats and cooks very evenly. This cookware holds the heat very well also. They simply wipe clean and little to no scrubbing is necessary. I have several sets of well known cookware, however I only use these. Far better than any other brand when used properly.

I've had Cuisinart pots and pans for 20+ years. They cook evenly, whether on gas, electric stove or glass top. They are dishwasher safe and keep their appearance throughout the years. I fully expect to use these for the rest of my life as I have no reason to replace them.

The quality of this brand is worth the cost. Durable. Heavy. Holds heat well. Evenly cooks. Indestructible. I have their stainless steel and non stick ceramic brand. I also love the versatility from stove to oven. What more can I say? I love this brand!

I purchased the largest size Cuisinart food processor. As a food processor, it works fine, however, within only two years, the plastic bowl and parts cracked, splintered, and chipped. My husband jerry-rigged it so we could get it to work, if we were both present, but it was a 2-person job. I believe that for the money we paid for this, it should've lasted much, much longer. The replacement parts are outrageous. I would not make this purchase again. The older Cuisinarts had glass bowls, and were made to last a long time. This was hugely overpriced. I had a cheap, little Hamilton Beach food processor that lasted over 30 years before it broke. My expensive Cuisinart lasted less than two years. I also purchased a Cuisinart waffle maker (before the food processor bit the dust). It works okay, but the waffles do not cook evenly. I think this brand is overrated.

I really enjoy the aesthetics of my Cuisinart cookware. I have a small kitchen so somethings need to be out on display and we’ve chosen to keep out pots and pans out. I wish our collection as solely cuisinart as that would look quite nice. I’ve noticed that they last quite longer than our other cookware, and they have less stick/burn issues. Excellent product.

I have several Cuisinart appliances in my kitchen, I LOVE them. They are stylish and the blue leds in them make them more attractive. But the durability and performance of this brand is very impressive and I will be a customer for life.

Cuisinart has some good quality pots and pans. The one I have is second hand. The complaints I have are, if you don’t have time to dry your pan the water spots are hard to get off. Thus making it look nasty. The other is I have a problem with stuff sticking. Example macaroni. If you have problems with your hands they are a little on heavy side.

I have to admit that when we first purchased our Cuisinart I thought it was really expensive. I found out that it was worth every penny. We have had the set for 4 years now and not a single pot or pan shows any wear. I would recommend Cuisinart to anyone wanting to buy a set that lasts!

Cuisinart is stainless steel and heats well because the heat is evenly dispersed. Cuisinart has expanded their collection to bakeware, dinnerware, glassware.. I enjoy using it all. It keeps its shiny stainless steel finish when you wash and dry with a soft drying towel to remove any water spots.

I have quite a few Cuisinart cookware pieces and I love them: professional kitchen mixer, blender, coffee maker, and toaster oven, and food processor. Never had any issues with them. Easy to use, easy to clean.

My husband and I love to cook and we love the Cuisinart brand. Their pots hold up for years, we use them almost everyday. We never had a problem with the pots. We have every size pot. The stainless steel is so easy to clean and after years of using them the pots still look new.

I purchased Cuisinart motorized toaster (auto up and down). Does not toast as good as the cheaper toasters. By this I mean at #7 (highest number it toasts) very very light. I sent it back and was told it would be replaced in 5-7 business days. It is a month now and I still have not received the replacement. I have called on 4 occasions with no results. On each call I waited an average of 25 minutes before I spoke to a customer service representative who could not tell me anything. My next step was to contact them online and once again they stopped responding to my inquiries. The bottom line is cuisinart wants your money, and “The customer be damned".

Purchased the supreme grind burr grinder on 5/19/19. Had to return it on 7/10/19 because it stopped grinding. Second one stopped grinding on 12/22/19. I’d give it zero stars if I could. Cuisinart will only replace and make me pay $10 to send the cord back. Really don’t another piece of crap!!

My 2nd dcc-1200 coffeemaker in 4 years & the LAST. I had my Cuisinart DCC-1200 coffeemaker for 3 1/2 MONTHS. I did my normal routine of making a pot of coffee this morning. After the pot was finished brewing, it made a popping sound. The sound was much like the noise it makes if there is moisture on the bottom of the glass server, but much louder. The machine started smoking and filled the kitchen with burnt electrical smell. The whole machine was smoking and you could tell there was a fire starting inside of it. I rushed it out to the patio where it took about 7 minutes for it to stop smoking. Good thing I was home.

Purchased an Automatic Breadmaker CBK-100 Series. A couple months later, the pan has started to leak through where the paddle is attached, leaving an icky mixture of flour, water, yeast, etc. congealed in the bottom of the breadmaker itself and coating the underside of the pan where the paddle comes through. When I tried to clean it last time, the entire paddle attachment popped out of the pan and will not go back in. It also bakes this gross mixture anytime the machine is used.

I was going to make coffee this morning as usual. I noticed that the warming plate is already starting to lose paint. I have seen complaints about this happening before. But this coffeemaker is only 5 or 6 months old!

I drink coffee daily, at least one 12 cup pot. As coffee started to brew this morning I heard a clicking sound but then it stopped. When done brewing I started to smell burning plastic. Smoke was coming from behind the maker and from hot plate. I unplugged it immediately. I called Cuisinart customer service. Because I had no receipt the best they could do was offer a 20% discount on a new maker. Declined the offer as this was in use only 2 months and would think the product was defective and will not chance it happening again. The customer service rep was nice but the outcome was unsatisfactory. Because I have a variety of Cuisinart products that I’m happy with I am deeming this product defective with just cause.

We bought this can opener last year. Right from the get go it was glitchy. Now it doesn't open cans anymore. I wrote to Cuisinart customer service about this and they did not reply. If the quality of basic items like a manual can opener is this poor, I can't imagine how terrible their higher ticket items could be. Also goes for their customer support.

We have had a Cuisinart Air Fry toaster oven for about a year. Yesterday the knob for the 'toast' function broke. I emailed Cuisinart about finding a replacement knob, and was told that no replacement knobs could be purchased: I would have to buy a new oven. This is sheer corporate arrogance and greed. I WILL buy a new oven, and it WILL NOT be made by Cuisinart.

Please DO NOT BUY the single cup coffee pot brew combo! It is the worst product I have ever purchased for my kitchen, in my 52 years. It is way more expensive, but I don't mind paying a little more for a good brand. If you select an 8 ounce single cup, once in a while you get 8 ounces, usually 6 or less. It also puts lots of grounds in your coffee. You absolutely cannot use planet friendly coffee pods, the maker explodes them. I used Keurig for years and was very satisfied, however I wanted a combo with a pot in case of company. I wrote the company after about 1 month of trying to get the thing to work, and occasionally it does brew a nice cup. The company never wrote back to me.

This is to notify anyone that has purchased a DC-1100/BK coffeemaker that they check the bottom of their heating plate for corrosion. You must turn the coffeemaker over to find this out. We clean the top of our heating plate with a wet paper towel only per the instruction manual. Granted that our machine is now 5 years old, but I really don't know when the corrosion started. All I can is that we looked at the bottom our coffeemaker yesterday and it disintegrated in my hands. There was nothing left except for flakes of corrosion. I am assuming that this is a fire hazard.

Thankfully I was home. I had it for a few years and then this Cuisinart Classic 12-cup programmable coffeemaker was plugged in but not on. It had already been auto-shutoff. The coffeemaker started making hissing/spurting noises which was not unusual. It started "BOILING" the remaining coffee in the carafe then smoldering and smelling like an electrical meltdown shortly thereafter, smoke billowing hot beyond belief. A real fire hazard.

I purchased a Cuisinart small bake and broil toaster oven recently. I had a GE previously for 13 years with no problem. I am "afraid of this one". The first time I broiled a piece of salmon and it was ok. Next night I tried a piece of chicken and the entire thing was smoking and smelled terribly. I turned it off and used my big oven. Tonight, tried to broil salmon again. It started making popping noises and smoking again. Don't buy this product! I tried reviewing the booklet many times and have used the rack in the correct position, but the same thing. I just don't believe it. My other one still worked and I gave it away for this new one that does not work! Help! Does anyone have any suggestions.

The size and weight makes it very easy to transport. The grill is easy to clean. All in all it does a good, not great job. The flame could be a little better at covering the grill surface. The ignition switch works well.

This has so many uses, not just a grill. It's a griddle, a flat wok and a steamer. I plan to use it in so many ways that I haven't even thought of yet to cook directly out of my organic vegetable garden.

Although we have been satisfied with our Cuisinart BMKR-200 Series Bread Maker, I am wholly dissatisfied with Cuisinart's product support. I ordered a new baking pan by calling Cuisinart. The product did not arrive after ten days or so; I called back and learned that the order had not been fully processed. After the product arrived, it didn't fit the machine - despite the fact that I had carefully verified the product model and serial number before confirming the order. When I called Cuisinart on Monday 03 June to report the problem and get instructions for how to return the incorrect product, the representative reported that Cuisinart's "system" was inoperative. I was advised to call the next day. I also called the Conair Corporation's non-toll-free number, which was listed on the product packing slip to see if I could return the product directly. No: I could only do so by contacting Cuisinart.

Very disappointed that Cuisinart will not pay return postage on a coffee maker with a year’s warranty on it. I will not buy any more of their products. Fortunately. I bought it at Costco and will return it there.

4 out of 5 for nice design, 1 out of 5 for poor engineering. It does not matter what you buy made by this company. Seems to be a pattern. The products looks nice but does not perform well from coffee makers that consistently overflow and make a mess on the kitchen counter to kitchen faucet with aerators that don't aerate, to toasters that cannot be cleaned of bread crumbs. I will never again buy anything from Cuisinart, no matter how nice it looks.

I purchased a Cuisinart SS-6 K-cup coffee maker less than two years ago. It came with a three year warranty and failed to power up so I called customer service to see what I needed to do. They told me they would send me a new replacement and I needed to put the old unit in the box the new one came in and ship it back to them. The new unit arrived a few days later and I did as directed and shipped the old unit back to them. When I took it to the Post office, the lowest cost method of shipment cost me almost $34.00., which made me very unhappy since that was almost 1/2 of what I paid for the unit when new.

As I have had two of these machines now, bought one brand new and one was giving as a gift, they both have the same quality issue - leaking water out up to about a two to three yr period. They worked just fine and then all of a sudden, water on the counter top below machine. Maybe a coffee cup amount. When the first one did this, I took the bottom plate off. It was completely covered in rust. Apparently this company knows a problem exist from all the reviews from customers who have the same problem with their machines. The plastic tubing inside is defective. It cracks or a pin hole ends up being the problem. I tried some water tight sealant over the crack and that worked for about 3 weeks and it started up again. Never did get it to stop leaking.

I purchased a burr coffee grinder from Cuisinart. After a few weeks a part had broken, and since it was under warranty I contacted them to get it replaced. I had previously registered the warranty with them so I had hoped this would not be a big deal. To summarize my experience - Over the past five weeks I have sent eleven followup messages. Of the four where I received a reply, each of which was over a week later and asked for information that I had already provided. Eventually they agreed to ship me a replacement part, which once it arrived it turned out to not be the part we had been discussing. I let them know of their error and they have not responded.

We had a 12 c coffee maker with the water reservoir for 5 years without problems. So of course we ordered another. Well, it started working funny, hot water red light kept flashing. But problem stopped. Until after the 30 warranty. Long story short, bought at Amazon, tried their CS and they handed me to Cuisinart CS who was unable to help so returned cord and received another coffee maker with the water reservoir after paying $10 in S & H.

Once Cuisinart was a great company. Well-made, innovative products. Now, Chinese crap. My machine - FP14 I think - is in for the second failure. It costs $53 to UPS it to Arizona. It's been 12 days since I first called them (and they received the machine earlier). Each call is the same "They are looking at it. Call back in three days". I asked about e-mail - they don't have it! So I can just sit on hold. Last time the "free" repair cost about $22 - for a "seal". The motor might be guaranteed for life but don't expect that to mean "fix free when it fails". I know this is difficult - the product is everywhere. Had a great reputation. I have not looked into other brands of food processors. But I strongly recommend everybody stay far away from Cuisinart. Far away.

Had this unit for 16 months. Twice it failed. Returned first unit. Paid 70,00 UPS charge. After 3 months second unit failed. Replaced under warranty but best price shipping $65.00. Contacted customer service requesting prepaid label. They said, “No way.” Informed that $135.00 total shipping plus $200.00 unit cost Is excessive. Told tough luck. That was their policy and if I did not return they would void my warranty. My response, "Do you think I would do this for a third time?" Cuisinart is on my DO NOT BUY list.

I purchased a new Cuisinart 8 cup food processor that would not operate when plugged in. I sent an email but received no response so called. The customer service rep told me they did not have that model number even though I was reading it from the manual and checked it on the unit. Finally they asked me to plug it in and go through a few tests. It ran when I poked a button with a pen like they said and I could lock the bowl in it not when the chute was attached. I could either lock the chute to the bowl or the bowl to the unit but not both.

The Cuisinart CFP 16 processor is less than 2 years old. The plastic drive shaft of the food processor broke while grating cheese so now I cannot attach a blade. The shaft screws onto the motor and is easily replace by removing 9 screws. Customer service will not sell me a new part. I must ship the entire processor across country at my expense, include return shipping fees, and they will tell me how much it will cost to repair it. Why can't they just sell me a new part? It will cost so much to pack and ship this thing, and then pay for the part that it's cheaper to just throw it away. What an ingenious way to avoid the responsibility of replacing defective products! What a total waste of our precious resources. I'll never buy the brand again.

My Cuisinart TOA-60 Oven is defective so contacted Cuisinart and they sent me new oven (warranty replacement) and told me to use same packaging to return defective unit. They also told me to enclose $10 to cover shipping of replacement oven. I took defective unit to UPS and due to size of box and return address, it will cost $94 to ship defective unit to CUISINART and that is the least expensive option!! That is more than half of what I paid for the oven!! Contacted CUISINART telling them I refuse to pay that much to ship defective unit and they will not absorb the cost. Terrible to demand customer to assume shipping cost for defective product!! I will never buy from them again nor will I return the defective oven. They can come get it!

Do not buy the above product. The viewing window for this kettle has a defect. Ours broke with a few months of receiving the product as a gift. When I researched and learned it to be known manufacture's defect, I emailed Cuisinart Customer Service. They did nothing to resolve the matter or offer a replacement. If food is recalled, we can take it to the store to get a refund. I would think a big company like Cuisinart would do the same to stand behind their brand. Not true. I will not buy Cuisinart products again and will not recommend the brand to others. See similar reviews: **.

Cuisinart: I will never buy another appliance from them! The electronic panel on this new Grind & Brew Thermal Coffeemaker is not functioning: it registers EMPTY when I have filled both water and beans; it registers CLEAN when it is clean; and it does not go on except in the programming mode, i.e., ON does nothing. In addition, it makes THE WORST coffee I have ever had. Cuisinart customer service does not answer emails and, as I am writing this, the "customer service" technical rep has not picked up the phone after 30 minutes of wait-time. This company, wonderful for giving us the Cuisinart, has definitely gone down the drain.

$200 coffee maker which after 3 years began leaking significant water from the base. Hoses in coffee maker are cracked and upon calling customer service they state that they do not sell replacement parts. Lesson learned, I will not purchase from this company. Appliance was nice while it worked.

2nd defective lid on Cuisinart Pro Custom 11" ( DLC 8) - I seldom use a food processor, but when the recall for the blade was issued I took it out to inspect the blade to see if it was in the recall. After removing the blade I replace the lid and the plastic piece on the lid that depresses the plunger on the rear of the bowl snapped off rendering it inoperative. When calling in the recall for the blade, I ordered a replacement lid for about $34.00. That took me about 2 hours on the telephone. The replacement blades arrived about a month later, and the lid didn't arrive until about about a month after the blade... Approximately 8 weeks for delivery of a purchased item.

My fiance and me purchased a Cuisinart espresso machine for around $200.00 at a Superstore and upon opening it the next morning in excitement to make our own coffees at home we discovered it was missing pieces and it was used! When we went to assemble the machine with the portafilter had mold on it and was clearly an old machine which we were beyond disgusted with!! We have emailed Cuisinart consumer & customer service which we received one response after a few days asking questions which we already provided in our initial email! We are seriously disgusted with the lack of service or care for their product, I am not sure how any company would want their customer service to run that way. It has been almost over a week and still no response. Such a waste of money and the worst experience to date with a so called 'customer service' department.

I bought a Cuisinart TOA-60 Air Fryer Toaster Oven for my wife in Dec 18 and it has yet to heat correctly. Over the last 2 to 3 weeks, via the Cuisinart website, I have twice written them about the problem and have had no response. Also, my email direct to their customer service has gone unanswered. The problem is that it heats about 75 degrees hotter than the dial setting. Of course this burns the food. This is my first experience with Cuisinart and likely my last. I do not recommend this product nor do I recommend Cuisinart due to their dismal customer service.

I have 4 kitchen appliances, a ice cream maker, rice maker, grinder & chop & grinder. The Quality of the goods are excellent. The after sales service is second to none 5 year guarantee. What more could any cook ask for. Perfection.

I have purchased many a coffee maker in my time and this DCC-3200 model meets all my demands! My last Cuisinart was great except the end of brewing alarm was just that... an ALARM and no way to shut the darn thing off which wakes up everyone in my 3000 sq ft home!!! Very annoying! This one allows me to turn it off. Very smart for Cuisinart! I got the Stainless & Copper model and it looks beautiful in my kitchen. Easy programmable for clock & auto program to come on at 4am with NO beeps! Keeps coffee hot for up to 4 hour and has a brew strength... Wonderful!!! So far I love this Coffee machine. Did I mention that I also purchased the matching oven!

Purchased a Cuisinart elemental eight processor 10/29/2018. Just open the box on 02/17/2019. It has been sitting in the box for a while now. Took everything out, notice a that I need to order a part because the Emperador was cracked. There is no customer service phone number to call and speak with a human, you have to send a contact form. I sent the model#, but I didn't see a SN# nowhere on the machine or box. They wrote several emails back asking the same question over and over again for a SN#/Model. I ask for someone to call, they wrote back and said that they called twice. I can't sit by the phone and wait for a possible call. Don't expect any help from this company once you purchase their product and I won't again. BE AWARE!

I originally contacted Cuisinart about this, but they have referred me to Best Brands. Just before Thanksgiving 2018, I purchased one of your oven mitts at my local retailer. After less than 2 months of use, your oven mitt has split between the thumb and index finger. Please see pictures attached. This caused my hand to be burned when I pulled a pizza pan out of my oven for my family. I purchased a Cuisinart item because of the long term history and quality of your company and its products. It is now obvious to me that Cuisinart has chosen to farm out its items to a company that produces poor quality. I will now think twice before I purchase another Cuisinart item. It's a shame that a quality company such as Cuisinart is now selling poorly made products to its loyal customers!!

This is the second SS 10 coffee brewer I purchased. Both had problems in a short period of time. The problem was that for no reason it won't stop pumping water out. Plug has to be pulled out. Won't reset. Company has no explanation or fix. Replacement: They charge you.

My new Cuisinart coffee pot broke. I registered this product when I first purchased. I understand products break however I'm unable to get a hold of the customer service or warranty department. It's been 4 days. I called and got a recording that the customer service department had a high call volume. I was encouraged by the recording to email the customer service department and I would hear from someone within 24 hours. I emailed and did not hear from anyone. I called again, same recording, I sent another email.

My food processor has a 3 year warranty. In the past year and a few months that I have had it, the bowl and cover and insert have broken 3 times. I called the company in late 2017 and I paid for a new cover. Service was slow. For 4 months now I have called customer service and was on hold for 2 hours, finally hung up. 5 or 6 emails to not only the U. S. email address, but also Canada thinking they might care about their company...no response. Maybe we should all file complaints to our respective attorney generals in our states. They need to be fined for failure to fulfill warranty claims and not answering calls or emails about their defective blades. THAT is a dangerous issue. Of course, we have to remember we are dealing with the Chinese here so it is no surprise...or shouldn't be. My advice to all of you in cooking land...DO NOT buy Cuisinart!!!

New coffee maker in service for less than 3 months. Warped lid and hinge prevents full closure. Customer service line is always with busy with "higher than expected call volume". Recorded message directs you to register your complaint on the website and expect a response in 24 hours. Five days later with two website requests now in the system there has been no response. After purchasing a number of Cuisinart products over the years we are done with them.

We have owned two Cuisinart food processors and both have failed due to broken working bowl covers. In both cases, the cover piece that connects between the cover and bowl allows the processor to rotate at speed. If this connection is not made, the motor will not operate. I have contacted Cuisinart about replacing them (beyond 2 yrs old), however customer service wants to charge me for the cover (out of warranty) and at the same time will provide a new bowl and "pusher" at no charge. I don't need a new bowl or pusher, I need a warranty on this critical plastic piece so that I don't spend an additional $30 every two years. Bottom-line I will not be purchasing any more Cuisinart products.

Buyers, beware! Pretty expensive Cuisinart Chef iA+ pan got badly scratched after just a single use with wooden spatula. Shocking situations to be in, when we invested in expensive pans with healthy ceramic coating. Cuisinart denied the claim, insisting we used metal utensils.

I purchased a Cuisinart SS-15 dual coffee maker this December. It was used for the first time on December 19th. This morning, December 28, it experienced an electrical failure and no longer worked. I called Cuisinart Customer support and they told me I would have to pay a ten dollar warranty fee and for shipping to have the unit exchanged. They suggested that I take it back to where I bought it. I took it back, but they refused to exchange it. They would only refund most of my money. After many years as a loyal Cuisinart customer, I am done with them. Their products have obviously degraded to junk and they have no customer service. Do not buy their products.

Updated on 01/12/2019: I last spoke to Cuisinart Warranty Department on 12/21/18 after being told 12/10/18 and charged $10 on my credit card that I would receive a replacement mixer in the mail within 10 days. Then on the 21st I was told that the warehouse was not shipping anything until January 2nd and it will be 2 day priority mailed for the delay. Today is January 11, still haven't received My replacement and on top of that was charged $10 for NOTHING! Cuisinart Warranty Department is a SCAM! NOT ONLY THAT BUT THEY ARE THIEVES!!! I absolutely will not even look at anything they offer to sell!!! I recommend that you do the same.

I generally like my Cuisinart toaster ovens even though they don't last that long. The most recent one I have has been working fine till 6 months ago when the bottom rear heater element started bending upwards due to the heat. It is now just touching the lower baking rack. As the the product warranty has expired (2 couple of years), Cuisinart will do nothing to replace the unit, only to acknowledge that the bent element is an abnormal occurrence. Unfortunately, there is nothing else I could do but to replace the toaster oven.

Regarding a Cuisinart waffle maker 3 years old, and not used on a regular basis. Very poor quality, back base has broken. Plastic components have fallen apart. Contacted Cuisinart with no solution or help. Extremely disappointed.

I bought one 3 years ago and the oven elements were not working, broiler was not functioned and I email and called customer service and no response at all. I went to Costco to purchase the same model. Unfortunately exactly same problem was happened. I contact Cuisinart customer service by email/phone and the outcome is the same. There is no response from them (my call was put on hold over an hour).

I’ve had this pot along with others in the set for several years now. The other day I accidentally allowed a pot to boil dry for only a few seconds. It was on medium heat on my ceramic cooktop. I immediately removed it and cooled it with water. The bottom of the pot actually blistered! It no longer sits flat and I don't feel comfortable using it again. I contacted Cuisinart to ask if the lifetime warranty would cover this. They said NO, only manufacturers defects are covered. If this isn’t a material defect I’m not sure what they would cover... but they certainly made no offer to replace it. After I told them I would share my now low opinion of the quality they said they may reconsider replacing it but I would have to pay for shipping! My view of Cuisinart just slipped several notches.

Simply put, do not buy this. You will regret it. I don’t know how this has a 4.5 star rating on their site. Had mine less than a year before it completely stopped working. Power light won’t even come on. Prior to that it was unreliable. Requires descaling an average of once a month but since there’s no warning light, it frequently just stops working and it takes about 10 run-throughs before it starts working. In the meantime, you waste untold numbers of coffee pods. Construction is also very flimsy compared to earlier models. I’ve switched to Keurig after this.

I bought a 4.5 Dutch oven which was very nice at first. Went to wash it and the enamel is chipping off the bottom. Got the runaround. Try to call but only getting disconnected in the end and not able to speak with anyone. I have had this pot less than a year.

Arm replacement for an ice cream maker Cuisinart ICE-50BC-MA - First the phone number given on the website gives you the usual go around and once you think it is about to get answer it is disconnect: Sorry try again! Second tries the email CONTACT US... TWICE in 7 days still no answer. Next the part is online so I order it however from the picture you can not see the plug, the one I am looking for is a circular plug, however when receiving the new arm I get a bayonet plug which does not fit. Retaining customers is hard to accomplish, Cuisinart just does not care about you: just shut up, buy and throw away, should be their motto. Anyone knows how to find this part would be welcome news. The CEO does not has a clue what is going on in his frontline!