About Kohler Generators
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Power went out, generator came on...for 3 seconds. Done. Right when we needed it most! Called the emergency number. Guy comes out and says the stator went out. Can't fix it for 2 days. What?? I am so angry. We ran it once a week with no trouble. This thing is less than 2 years old! I wish I heeded the reviews.
Hi Veronica, we are sorry to hear you are experiencing issues with your generator. We strive to delight our customers through our one level of quality standard for all products, and we would like to make things right. Please contact our Customer Service team at 1-800-544-2444 or email email@example.com. We look forward to assisting you. Thank you.
Purchased a 24Kw Marine Propane Stand-by gen with an automatic transfer switch from a "approved" Kohler seller. Do not waste your money. Horrible service and no call backs from Kohler customer service. Spent over 2K on repairs by a Kohler certified repaiman due to a rough running engine and the issues were never resolved. Replaced it with a Honeywell 24Kw genorator.
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During Hurricane IAN the whole home generator initial came on when electrical power was lost; however, as the storm intensified (around midnight), the system failed. This required waiting for winds to subside in order to open Hurricane Shutters to investigate. Discovered that the container latch failed and the cover was open, exposing the inside to wind and rain. This appears (in my opinion) to be a critical design failure, as wind tunnel testing should have identified this as a potential risk, and measures taken by KOHLER to mitigate this challenge.
I attempted to contact the dealer with whom I have a current service agreement; however, due to the storm impact, they are unavailable. Next I attempted to contact the original installer. The response was that they were under five (5) feet of water, and had no trucks available. Lastly I called made contact with KOHLER through 1-877-402-3860 in an attempt to address this within their company. This only resulted in information on rebates and extended warranty. I need someone to waddle over to Port Charlotte, FL and repair the unit. To date, (Monday 10/03/2022) they have not even reached out to me.
I see others have had the same troubles we have had with our Kohler Generator. We purchased in Oct 2019. It would fail when needed, resulting in unhappy guests and lost income. Finally got a guy to come out (1.5 hrs away for a licensed tech plus cost of mileage) and discovered it was never properly installed. LPG Orifice was zip tied to the unit and should have been installed to accommodate propane. We were told we were overloading the system when in fact it has been like flooding an engine. I hope it works next time. We completely regret ever having this installed to the tune of over $12,000 in investment. Nothing but frustration on our end with service calls costing way too much money.
My 20Kw generator worked ok for the first few years. I spent $350 a year for preventive maintenance and it turned out to be for nothing. The PC controller failed leaving the unit useless! The repair cost estimate was approximately half the cost of a new unit. ($1200 part) The unit has been in service for 4-1/2 years and now it's a boat anchor. I've had 3 outages in 4-1/2 years. Looking back, this generator was a real waste! I live near Greensboro NC and there isn't a factory authorized repair person in our 5 county Triad area. The closest technician is 2-1/2 hrs away near Fayetteville NC. When I am able, I will replace this unit with a Generac. No more Kohler for me. I certainly wouldn't recommend them to anyone I know.
I just upgraded my old Kohler generator to the latest model a week ago. During the weekly test, the generator basically blew itself up. I was told by the installing contractor, he has seen several others do the same thing within that last few months. To make matters worse, Kohler can't give me an estimate when I will have a replacement. Stay away from Kohler until they can fix this defect!!
Generator purchased after Hurricane Delta. Generator never worked right. We live in Louisiana. Generator was taken back to where it was purchased by buyer for repairs. When generator was returned it still did not work properly. We have sent many emails and someone has come to our place to fix it but it still does not work. We paid $6000 for the generator including installation fees and have had it since last year and it never worked right and still does not work. We have asked to return it or to replace it. Kohler Generator Customer Service does not respond. My 90 year old Mother lives on our yard and we do not want to be without electricity. We was without electricity from our electrical company 6 weeks after Delta. We are back in the hurricane season now and would like to get the issue resolved.
Thanks to our wonderful Kohler Generator and Castle Rock Electric, we have had power during several Pandemic Time electrical outages, some for days at a time! Never did we have to worry that we would not have power and especially water usage since we are on a well and need electricity.
14KW. So far so good. Had an initial issue with kicking on when the power went off. The control panel was replaced under warranty (thank goodness as they are expensive). After that it has been fairly flawless.
Good generator, very reliable. It could be quieter with less vibration and I would give it a higher rating. I'm very happy to have it any way being in Hurricane alley!! I think it has a 5 or 7 year warranty!
Kohler Generators author review by ConsumerAffairs Research Team
Kohler can trace its roots back to 1873 making cast iron castings. Today, along with plumbing fixtures, engines and furniture, it manufactures multiple models of industrial, home, portable, mobile and marine generators. Kohler generators can be fueled by natural gas or diesel and can be used to power anything from campers, boats and RVs, to large businesses and data centers.
Gas generators: Kohler designs and manufactures over 100 customizable gas generators for light commercial and heavy industrial use. They are designed specifically for standby, prime or continuous power applications and can run on fuel, dual-fuel, natural gas or propane. A full list of gas generator models and specifications are available online.
Diesel generators: Kohler’s diesel-fueled generators are designed and built to power large businesses such as hospitals, data centers, gas stations and airports. Models that are fueled by diesel range in output from 100-4,000 watts with their newest line of KD series diesel generators producing up to 4 megawatts of power. A full list of models and specifications is available online.
Paralleling systems: Designed for large businesses and data centers, Kohler’s Decision-Maker Paralleling System offers 100 percent integration into your current utility setup. Whether you just need emergency backup power or prime power, Kohler can customize a system to fit your business’ needs. The paralleling system uses multiple generators (up to 9+) to provide enough power to run large facilities.
Marine generators: Using a variation of the Decision-Maker paralleling system, Kohler lets you pair two or more generators with a single communication wire. This allows boat owners to place a generator in the starboard and port side, as well as a nighttime generator in the back, all connected to one switchgear.
Sizing program: Kohler has a sizing program app called “Power Solutions Center” that you can download on your PC or mobile device. Its easy-to-use features like drag-and-drop, automatic one-line diagrams and pre-populated engineering tools let you spec and size your power system on the go.
Kohler Generators Company Information
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- Kohler Generators
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