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I have completed 2 online forms requesting tracking information for a citrus juicer I purchased and have had no response. There is no actual email address available. This morning I called the customer service phone # and after a long wait, opted for a call back. There was no confirmation once my phone # was confirmed, just silence. I waited for 2 hours then called again. Message was to hang up immediately if I still wanted a call back. I guess they had me in the queue so I hung up. Still no call back. So I called again and waited on the phone.
Customers waiting on the phone are required to confirm they are still waiting by pressing #1 every MINUTE. Or press #2 if you want a call back. Clearly they discourage waiting. It is now 4:30 eastern time, they have closed, and I was unable to make contact with anyone. I've received no confirmation of the purchase by email, or shipping / tracking information even though the purchase was put through on my card.
I bought a set of the Cuisinart Black Matte cookware. Read all of the instructions on proper use. The instructions said not to cook on high. I do not anyway, but definitely not with this set. I have had this set only since 7/15/22 and one pot and one pan already has the bottom coating coming off. I have always heard this was one of the best brands of cookware. I say it's not worth the $300 I paid for it.
Excellent food processor and better than all the rest. I have had this for 20 years and use it all the time and it is great. Incredible quality. Don’t even consider another brand! The motor or something should be having trouble by now but it just keeps going.
My husband ordered a new blade for my food slicer on the internet. I needed it for the weekend so the arrival date was extremely important. The internet said the arrival date was four days after the order which was going to work for me. But the blade never arrived for the weekend and 7 days later it still hasn't arrived. Customer service did not realize that the internet was giving the customers arrival dates. They had no power to reduce the price of the product or to stop the delivery of the product. I spoke to two customer service agents because the while the first (unfortunately rude) agent put me on hold, we were disconnected.
Basically the learning is, Cuisinart is not a company to rely or trust. I have enjoyed the food processor for years. It is a shame that the company doesn't value their customers. Based on the other comments here, I would skip Cuisinart products. Go with a company that makes good products and cares about their customers needs. Next time, I will go to Amazon or Wayfair.
Temperature and timer are not digital and therefore unreliable. I have temperature set at 300 degrees and get 400 degree temperature. What were you thinking? I have multiple appliances from Cuisinart and love them. Every time I use this oven it makes me angry.
I bought a Cuisinart coffee maker three months ago. The coffee maker does not make coffee anymore. I called customer service and they told me it was a pump and they want me to change it. It’s kind of ridiculous that a company wants you to take apart their machine and try to fix it. Will never buy another Cuisinart product. Their customer service is terrible.
How many of you wash your kitchen utensils? Well, Cuisinart uses metal that will either rust or break. The scissors in their knife set rusted (less than a year) at the pin and the scissors fell apart, they say they don't cover rust! The knife in the same set cracked close to the handle while crushing garlic. I bought their blender years ago, after having to over liquify my food to get it to blend, I switched to a KitchenAid and I can actually make flour out of oats! Who knew! I am done with Cuisinart, they do not stand behind their products.
This was a 99$ ice cream maker, Gelato, yogurt and slushy maker. Really excited to get until I confirmed flaw. Predrilled screw hole open to base where electric motor housed. No plug or screw.. Agent confirmed defect but said it should be fine. I said no due to moisture erosion bound to happen to motor. So the said cut the cord and send a pic of cut cord. Really hated doing this to something they could have fixed by sending the part. Long story short. Sent the pic, they confirmed received. It's been almost a month and still waiting for replacement. :(
I bought my wife a $429 32 bottle wine chiller for Christmas. It's 9 months later and the fans stopped working. Contacted Cuisinart and was told that they won't do anything due to the product being discontinued. Called and emailed multiple times and they literally won't do a thing. It's not even a year old. They then proceed to tell me they will give me 20% any single item I desire. Are you kidding me. You offer a 3 year warranty and don't even honor it. Stay away from this company if you can. They make nothing but garbage, disposable, crap!
I had to have it replaced twice for the main side of the coffee maker not working. Since I bought it there has always been issues with the pod side. Even with the replacement ones. It steams all over. It makes a mess after it is done making the coffee for just plain water for tea I have to clean up the counter it just spits water all over the place. Then there are times that it only makes a 1/4 or 1/2 a cup.. I tried getting my money back but since I didn't buy it directly from them they will not refund it just replace up until the warranty expires. I feel there is an issue with it.. If everyone I got did the same thing. I even cleaned it the way they say to. It does not make it better. Nothing was clogged. I will not buy another coffee maker from them.
I purchased the Air fryer and it stopped working within a few months, the company replaced the item as it was still under warranty. The replacement item also stopped working, the company was contacted and they refused to replace the second item even though it was only eight months after being replaced. Messages were left for the manager to contact me but they did not. This item is a fire hazard and could cause fire in your home. Do not purchase this item. The company does not honor their obligations. Think before making any purchases of this brand.
Horrible plastic smell and taste while brewing and drinking coffee. I have run it through 109 times, plain water, with vinegar, with coffee grounds. It is toxic. Plastic smell and taste just as strong as first day. Avoid! Waste of good money. Deserves no stars.
I bought the Cuisinart coffee bean grinder at William Sonoma. It worked great for a year and a half. With no warning, it just stopped. I know quality is crap these days even for good name products, but I would expect at least a few years for junk from China. $32 or so dollars was not worth less than 2 years of use. Don’t be fooled by the name. Just get cheap junk and replace it every year. It is the same as depending on a “good” name in our present economy.
The company (Cuisinart) sent me a refurbished replacement for me, I appreciate that, I am happy with their service. Thanks again. Sam
I purchased my food processor 1-1/2 year ago and now it’s defective, has no power and I the blade has rust all over it, I tried to send emails no reply. I tried to call no luck. I wouldn’t recommend this product to anyone. Thanks.
I Bought Cuisinart 4-Cup Work Bowl, after 6 months the product didn't work, motor and wire burn out. Defective product, bad service, DO NOT BUY CUISINART. SCAM!!!! Cuisinart would not exchange the product, bad services, rude. Poor customer service.
Terrible customer service! Product was damaged unbeknownst to me prior to purchase. Called for parts replacement (2 of the 4 legs were damaged - fork lift possibly??). Instead of "let me help you" I was told "It's very difficult to do since you bought it 6 months ago (late fall) and didn't open it until now". "You can buy the parts.." Um, no! It was bought and kept in the box in the garage. Opened for spring as NJ weather stinks in Fall/Winter. In either case, no more Cuisinart parts in this home! Called for supervisor and was told by the rep that they will review the call... Uh? WTF!
I bought a 14pc knife set a year ago. Three knives have broke at the handle due to rust. This is unacceptable for a product that is supposed to last many years. When contacted the company, they offered to replace one of the knives although this is a faulty product that was known to present issues in multiple reviews. Stay away from their knife sets unless you have money that you do not know how to spend otherwise. Even in that case, there are other ways to throw your money away.
First off the temp is what you set it at, not like so many others 25-75 degrees low. There is space for two cake pans on different shelves. Will accept 9 x 13 pan, and a 12" pizza. Easy cleaning, and so simple to use, learning curve is short... Cuisinart is living up to its good name on this one. Yes it is not cheap but worth every penny and I love it.
Just got my cookware set and after two uses the steamer insert started rusting on the bottom around the holes. After a month of emailing and calling customer service I was finally told the warranty does not cover rust, so what is the point of a lifetime warranty? First I was told they were out of stock, then they tell me they won't replace it now that it's back in stock. The manual says do not put in a dishwasher but yet the website says they are dishwasher safe so someone in the company is confused. I have used it all of two times to steam veggies. I hand wash and dry them but apparently that's not good enough. NEVER BUYING THIS BRAND AGAIN. I highly suggest steering clear of this set or even brand.
I love my Cuisinart 20" with sensor cook and inverter technology. My husband is a big Microwave user who does not like change. He can run this very easily. Wow, what a difference from that old "department store" model.
This email is to inform you that I purchased a hand mixer and I am returning it as soon as possible. Being a Cuisinart I expected the "Best" but received a product that I wouldn't wish on anybody. A year or so I also purchased a coffee maker that was also not up to par, but wrote it off as a fluke that I received a bad product. Today, after opening my mixer to use ... which I can't use due to a manufacturing defect. I now realize it seems to be an ongoing issue that your company isn't doing anything about. Selling defective products deems to be the way of the world for you. I will not be buying any more Cuisinart products and will advise all my friends and family not to do so in the future. Your products are a very big disappointment! Teresa
I have not had any issues with this Cuisinart Microwave. The turntable is very reliable, just be sure it is placed correctly on the rollers, or it will not rotate. Is easy to clean, suggest putting a cup of water and heat. This will make it easier to remove any food that has splattered on the sides, or top of the inside. The outside is metal, also easy to keep clean, be sure to locate in area that microwave has room on all sides that are not touching for good ventilation.
I called again during the daytime Pacific time to reach another agent. This agent was very helpful. She has ordered a replacement unit that will be delivered in a few days time to me. Seems like it is better to call Cuisinart during Pacific daytime working hours. The earlier call was at 5am pst and the second one was at around 2pm pst.
I bought an air fryer toaster oven from Cuisinart. Its baking feature does not work great but overall I was satisfied with the product till it lasted which was less than a year. In about 7 months, the toaster option stopped working. Then 2 months later the product stopped working altogether. Cuisinart claims that it will provide 3 years warranty to the product. However when I called their warranty, I was told that since I did not unplug the product after every use they are going to count it as incorrect usage of the product and not cover it under warranty. Cuisinart's warranty works like an insurance provider that finds ways to invalidate the warranty and blame the customer for the breakdown of the product.
I purchased an automatic coffee maker plus hot water/tea machine. In less than a year my hot plate became rusty and started to peel. I called customer service and explained my situation, showed proof of purchase. Was expecting them to just send me the damage part. To my surprise they sent me a new coffee marker! Worth every penny spent when you have a company that stands behind their product!!
I purchased several pieces of Cuisinart as a gift for my daughter, however I purchased 1 8" or 9" top of the line skillet for $50.00, for myself ,since at my age I sometimes do fix me some eggs in it. The last 2 times I have fried 2 eggs in this skillet with canola oil the eggs have stuck so Bad that I had to put dish washing soap in it and allow it to soak overnight just to remove the pieces of stuck eggs. Sent Cuisinart an Email stating the above problem, and was told to take 2 or 3 exact pictures showing stuck eggs and send to Cuisinart. I emailed them back and suggested they do some of the work to help me, since my age 73, does not allow me to do a lot anymore for various health reason's, Cuisinart's response ---was too bad, do it their way or shut-up. My point just be careful purchasing anything with Cuisinart on it, cause they are Rotten.
TOA-60 Cuisinart AirFryer Oven. I needed a small countertop oven when I moved into a retirement center. My requirements were that I could fit a 12 inch pizza in it, that I could bake bread in a loaf pan, it was in my price range (living on social security). I looked online at all the available options and chose the Cuisinart TOA-60 AirFryer Toaster Oven. When the oven arrived I plugged it in, placed an oven thermometer inside, and set the temperature to 350 degrees. I waited for the temperature to level at 350 degrees but it never did. The temperature kept going up! I tried all the different settings and the temperature would never hold steady. A steady temperature is needed to bake.
I called Cuisinart and explained the problem and they sent me another oven. When it was here I plugged it in and repeated the temperature check. The temp was not holding at a steady rate. It seemed as if there was no thermostat at all. It would just keep getting hotter. Once again I called Cuisinart and they politely said they would send me another one. I asked the representative if I could get a refund and she explained they wouldn’t do that but could issue credit towards another Cuisinart product. I told her I really needed an oven that would work and the odds were not in favor of the next oven working either. She said they would send me another one or issue credit with no other options. I said alright then, send another oven.
They did send another one and it has the same problems as the others. I looked online and saw that other people had the same problem with the same problem. I’m not sure what the statistics are, but a large percentage of people have had this issue and it seems wrong that Cuisinart hasn’t dealt with it or that at least they should offer a refund. I’m very disappointed with Cuisinart.
I have owned two of Cuisinart's "grind and brew" coffee makers. The latest was model number DGB-900 BC. The first one developed a leak in the heating coil but was just out of warranty so Cuisinart did not do anything for me. I bought a second one because I figured the first one was just a fluke. NOPE,,, The next one leaked in the exact same manner as the first and after the warranty expired. Searching the internet the first time there have been other customers complaining about the same problem. I would have hoped Cuisinart would have rectified the problem but apparently not. Such a shame because I loved the grind and brew convenience. Fool me once, shame on you. Fool me twice, shame on me. This time a bought a Moccamaster made in the Netherlands. I am hoping that it lasts as long as they say it will. It makes an excellent cup of coffee, much better that Cuisinart. Time will tell.
First of all, it is programmable. I can program it to wake me up at the desired time I like. It grinds fresh beans which is a plus for me. Secondly, I like French Roast and the coffee is great. Best of all it is easy. I hear the grinding, smell the coffee and wake up to a pleasant day. NO rush, No bother. Just enjoy my Morning Joe.
The Cuisinart Brew & Grind grinds beans fresh. I have been using it for years! Sturdy, keeps coffee hot & I don’t have to buy filters. It is easy to clean & practically indestructible. I was also able to buy replacement parts easily. It is totally programmable so I can set it to start in the morning before I wake up.
Cleaning a coffee pot can be a hassle. Not here. Not close. No carafe to clean (or worry about breaking), and using purified water so no scaling to worry with. Just load coffee and water...then brew. I have had mine for 3 years and never has the "clean" light come on. Of course, I do wipe it down anyway. I have gifted 7 of these to relatives...and I am their coffee hero!!!
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