Cuisinart Reviews

The ss-16 series is a bad joke. The manual is useless and the machine is not user friendly. I have had 15 different Cuisinart coffee pots over the years and this model is a disgrace. The manual is useless. It doesn't mention the secret black button in the pod dispenser to keep the machine from spouting out steam when you turn on the pod button. I had to read it online in the complaint areas. The carafe side does not keep the coffee hot unless you set the auto off button. Otherwise as soon as the coffee is made the eater turns off! Who finishes the whole pot as soon as you make it. And nowhere in the manual does it say you must set the auto on or the heat pad turns off as soon as the coffee is made. I suggest you rewrite the entire manual and email a copy to everyone who registered their ss-16 device and post a copy of this new manual on your customer service link. Read the feedback on this machine and get it together. Shame on you.

1. They have an out-of-country call service. 2. They have plastic gears in a $50 hand blender. They are made to last for a short period. And they don’t make replacements for it. Shameful. What a throwaway society we have become.

My SS-16 has been in E07 error mode more times than I can count. We are supposed to get more than 5 months out of a product that cost over a hundred dollars. Terrible brand and when I went to customer support, the serial number on the plug will not enter. Lost money on this one. Do not buy this brand. So many complaints online.

I’ve never been so frustrated—or so alarmed—by a product. We bought this Cuisinart juicer expecting quality, but within LESS THAN TWO MONTHS of normal, proper use, the machine literally broke apart while running. Sharp, hard plastic pieces flew out at high speed. This was a serious safety hazard and could have easily injured someone. It was terrifying. This is not what you expect from a brand like Cuisinart. What’s worse is the company’s response. After multiple back-and-forth emails, they refused to issue a refund and instead offered only a replacement—why would we want another dangerous, poorly manufactured product? It’s unacceptable. We’ve used juicers from other brands for YEARS without a single issue. This one barely lasted weeks and could have caused serious harm. I’ve lost all trust in this brand. Save yourself the headache, the risk, and the disappointment—do not buy this juicer.

Cuisinart customer service sucks big time! They used to be good years ago. Tried contacting numerous times waiting on phone forever, left call back number 2 or 3 times & never to get a call back. Emailed, no reply either. If this is the way they run their warranty service I will no longer be purchasing any Cuisinart products. Have been a long loyal customer for many, many years. Truly disappointed!

If I could give 0 stars I would pick 0 stars. This company is a joke, they waiting on a refund from a faulty machine that I ordered back in mid February and sent it back like a week later and still have no refund. It’s past the middle of April. Multiple emails, calls to customer service only to be told a different story each time. I will not buy the Cuisinart brand again and if you need assistance after you buy something Cuisinart, good luck! Do not buy from them is my best advice to you.

I expected more from this brand. 4-cup Mini chop motor stopped after using it just a few times over two years. By the time I called it it had been over 18 months. Some models are covered for 5 years and some a year and a half which means they know some of the motors are not good quality. Not buying from this company anymore.

10 January 2024; I ordered a DCC-1200BKSNAS coffee maker from Amazon. Previous experience with an older model of the same design and the claims of "After your water passes through our cuisinart coffee maker water filter all you are left with is clean, safe, great tasting coffee to drink" and "coffee maker water filter stop the build-up of impurities that can eventually cause damage to your coffee machine or brewer" influenced my purchase decision.

Cuisinart is absolute trash! I ordered a pan set and noticed the shipping address was wrong and three minutes after ordering I tried to get the address fixed to match the billing and was told I'll have to wait for it to get to UPS then call them to see if they can change the address. Ordered at 10:32 am on a Sunday and at 10:35 there's nothing they can do. No changes or canceling of the order. I'll probably return the pans when they come and order from another company simply out of spite.

I purchased the set of pots and pans last summer for my daughter who has a family with four young children. Not wanting to hurt my feelings she did not let me know just how poor quality these pots are. I learned the hard way while I was at her place and trying to cook something in one of the pots. They stick more than any pots I have ever used in my life. I am so disappointed that I found this out too late as I no longer have the receipt. I bought them on sale at a home hardware store. They are basically useless and we now have to try to find her a better set. I was very disappointed because Cuisinart is usually such a good brand.

I placed an online order on Saturday 03/08/25 and immediately realized a mistake. I called customer service, was hung up on 3 times by people who spoke with a thick accent. I could not change the order via customer service. I was told to call 833-844-6428 on Monday. I called as soon as they were open. I was told that I couldn't cancel the order or change the shipping address. I would have to receive the item and pay to have it shipped back for a full refund. I will never buy from them again.

I bought a Cuisinart Supreme Grind Automatic Burr Mill (Coffee grinder) for my new condo. I moved in a year ago. I have been preferentially using a pod type coffee maker and have had no occasion to grind coffee. This past week I had guests and ground some coffee in my brand new grinder. It worked as advertised for the first two grinds and then stopped working. I cleaned it, turned it on/off, plugged/unplugged, repositioned, took the receptacle out and replaced it.... worked briefly once and never again. I tried to WRITE to Cuisinart for assistance but it said I got the serial date code wrong (which is on the plug, they show a picture and I copied it directly from the plug) and disallowed me to submit.

My husband and I got a knife set 3 months ago and the block completely broke, definitely a quality manufacturing issue. When we called to get it replaced they said that was not under lifetime warranty and all they could do is offer 20% off for a new set. Will not be purchasing from them again. This showed greed and low quality, along with dishonestly of marketing for what is under their warranty.

I ordered a stand mixer that did not meet my expectations... I ordered it 12/27/2024... on January 27, 2025 they received the mixer back. Their policy say that it takes 10 days to get refund and yet they have failed to refund my money... I have filed BBB/FTC complaints and spoke with multiple representatives and sent emails....and they say they received the item in the 4th which is a damn lie... the UPS tracking shows when they received it.... I would not recommend buying this brand or ordering items online... they are big liars and Kitchenaid product and customer service is waaaaay better.

The first year I bragged about how the Cuisinart: DSA22-24 frying pan was the best one I ever had due to it being so easy to clean. One swoop and it was clean. However, going on 2 years now it is not so easy to clean anymore. After making scrambled eggs etc., I have to scrub it like it was an old iron pan. It kept getting harder and harder to clean so I contacted customer service and explained that I had already tried the baking soda trick, and they sent me an email to submit pictures which I did along with a ticket number. After contacting customer service a week later they said it was normal wear and tear as it becomes harder to clean. Wow! Didn't expect that, Not even a discount. Phony Warranty and after all these years I am done with Cuisinart and will not even buy a new Cuisinart coffee maker as that is also about done after 3 1/2 years.

We’ve only had our Cuisinart coffee center 2-in-1 for two weeks and it already caught on fire. Luckily, I was in the house to unplug it. It started making a weird popping sound and immediately smoke started coming out of it.

I bought a $100+ knife block set as Christmas gift for my husband, it has an ugly crack in the wood across the area where the knives are inserted. We contacted customer service who responded saying they would do nothing because it didn't interfere with how the knives work. Disgusting lack of responsibility for their poor quality.

Placed an order with the wrong shipping address. Called within minutes to change. They said it was already processed and they couldn't change it. Absolute lie. They didn't give a shipping notice until 6 days later. Total dirt bags. Don't deal with them.

Burnt and hung up on. Watch out. One cup coffee maker exploded and Kohl's will not return it. Customer service put me on hold and then hung up. Out 109.00. Burnt big mess. Out 40.00 in k cups. Minor burns big mess. Very very disappointing. Cuisinart Burn risk.

I bought the Cuisinart SS-21 to replace the Cuisinart SS 10-cup & Keurig single-serving I have. I went through the self-cleaning process on the new SS-21. I took the insulated stainless-steel carafe off the base and almost burnt my hand when I touched the bottom of the carafe. It was very hot. The “Resting Plate” on the unit’s base was also very hot. This never happened on my existing 10-cup.

I tried to get customer help, I had talk with Cuisinart, I was informed to cut the cord off my cuisinart coffee pot / keurig. I did send it in, never received a new coffee pot?? I just called once again. Told to send in new picture, or email I had, which I now do not any longer have. So now they will not help me, The hot plate was peeling off, never saw such a thing!! I will no longer buy any cuisinart products, so disappointed in cuisinart, I have purchased many of their products and this company is giving me grief over a $200.00 coffee maker!!

The worst customer service! You can tell by their responses they are nothing but uneducated low income earners who do not care. It’s a shame Cuisinart hires people like this. Save the headache and your money and buy from someone else.

"I've given Cuisinart toasters three chances with two different models, and each time they've let me down. This latest long slot toaster has been a complete disappointment. The uneven toasting, unpredictable settings, and flimsy build quality make breakfast a frustrating experience. Sometimes it over-toasts on one side while barely warming the other, leaving me to guess if I'll get a proper slice.

The compact bread machine I purchased did not work correctly and I returned it for a refund. The website stated to return it via UPS or FedEx. I chose UPS and it cost $39.41 to ship. I received the purchase price refund but did not get reimbursed for the return shipping. When I contacted Cuisinart customer service I was informed that they did not reimburse return shipping on defective products. Had I known this before, I would not have purchased the machine at all. Save your money folks. They do not stand by their products' quality.

We have a lot of Cuisinart appliances. They’ve been great. We dropped the coffee maker while cleaning it and bought the same one. It’s programmable and has no carafe. It dispenses. Upon arrival it would intermittently brew immediately in the evening when programmed to brew in the morning. If I hadn’t owned the identical unit for three years without an issue I’d claim user error. Sent 3-4 emails over a period of a month to customer service without a reply. Finally we connected and I sent them serial # etc. They replied that they would email me a claim number and instructions. Three weeks later and 3 emails from me, nothing. Finally called them and they said the procedure was to cut the cord, send them a pic and they’d send me a new coffee maker in a couple of weeks.

Until recently, I was a proponent of Cuisinart Customer Service. Not anymore. First, it's 3 year parts and labor warranty and its processing has changed dramatically. Gone are just calling in an incident followed by the product being sent to you. Followed by the customer returning the power cord to Cuisinart. Oh no. Now you have find a box and ship the product back to Cuisinart. Then you have to wait for Cuisinart to determine the issue and then return it to you meaning that you'll be without a coffee maker from three to four weeks. And now, Cuisinart is outsourcing part of its customer service to third world nations. Where, if you're lucky, you'll reach someone who speaks understandable English. Or, perhaps, you get someone who doesn't understand the problem and hangs up on you, twice. After my latest experience, I'll be purchasing another coffee maker from a different brand.

In this age of automated customer service and frustrating bots, I’m usually writing negative reviews, but Cuisinart was a breath of fresh air! I recently contacted them regarding a broken lid on my Dutch oven, and the experience was incredible. The customer service agent was clear, quick, and efficient. After providing the product details and serial number, she took my contact information, and within minutes, I received an email confirming that a replacement was on its way. No drama, no stress, just excellent, efficient service. It was such a pleasure to have an issue solved with ease. Highly recommend!

My Cuisinart coffee pot carafe pour spout broke after 4 years of using once a day. When I first contacted customer service they told me they had one in stock and it was $48. When I said I did not believe I should have to pay for a new one and wanted to speak to a supervisor, the rep took all my info including my email address and said someone would contact me. 10 days later I have to call back and the new rep said there was no info that I'd called and that he'd replace the carafe but they discontinued them and no longer have any. Funny how they had one when it was $48... Never buying Cuisinart again!!!!

Purchased a Cuisinart 11 cup Prep 11 food processor 6 years ago. The plastic bowl and cover broke and I needed to replace the parts. I called Cuisinart Canada 4 times and after 20 min wait was told that they only had the bowl not the cover. The support person told me I would have to google the internet to try and find the cover replacement and Cuisinart Canada could not help me even though they are supposed to sell the parts. I did search the internet for the cover but was unsuccessful in finding the cover that match the part numbers. I asked if I could order the canister and she hung up on me. Unbelievably poor customer service. I still like the food processor but you cannot get replacement parts in Canada nor any customer support. I am now looking to buy another brand. Too bad a reputable company like Cuisinart has deteriorated so much in customer service so much.

I bought a toaster from Cuisinart and recently it made a LOUD popping noise, smelled of burnt metal and stopped working after only a year of use. Cuisinart said it was under warranty, but the customer service rep was incredibly rude when I called to get a status update a week after initially calling. I was told it should only take a week to get replaced, yet here I am a week out and still waiting on that toaster...

My coffee pot had burning wires and I had to unplug it and take it outside so it didn't burn down my kitchen. This dual coffee pot is less than a year old and Cuisinart said they would send another one and they didn't. I called again. They asked I resend the info, I did. They still haven't responded or sent the promised replacement, i.e. warranty.

I purchased a Cuisinart Smart Stick Two Speed Hand Blender about 3 years ago & used it 3 times before the motor got hot & STARTED SMOKING. When I called customer service, the agent was nice but could not answer my question about whether this was a common problem. He transferred me, I was on hold for half an hour, & he got back on, apologized, & suggested I contact them through the website, which I did. AT NO TIME did I ask for warranty coverage; I wanted to know & make sure this was documented as a problem. Every time Cuisinart emailed, it was to tell me the warranty was expired. My concern is that this could cause a fire, but they are totally indifferent to the issue. Will never purchase any of their items again.

Our waffle iron broke. It got bumped on something so, fine, my fault. But where it broke showed a real weakness in the design. I have enquired twice about purchasing the broken component and have yet to get any acknowledgment whatsoever. To be fair, the machine worked pretty well until it fell apart. But buy from a company that cares even a little about their customer so you don't end up with a throw-away appliance.

I just had the most horrible experience with Cuisinart customer service! OMG. I received a “beautiful” coffee maker for a gift and upon opening found a crack in the coffee carafe. The customer service agent refused to send a replacement rather giving me the model number to purchase a new one myself? I asked to speak with a manager and was not so nicely told the manager would not speak with me and simply tell the customer service individual to tell me the same thing he already told me…”here is the model number and you can order it online”! What? I will be sure to tell everyone I know never invest money in cuisinart products as the company is NOT consumer friendly. Wow!

Twin oak pellet and gas grill. Worst grill I’ve ever owned. Cuisinart subcontracts the grill manufacturer and customer service to a 3rd party. Lousy quality. I’ve had 3 warranty claims in 2 years. The body is deteriorating. The electronic control went out. The design is deeply flawed in that the pellet side does nothing to add real smoke flavor because the few pellets needed to reach 200* is so small that no is added. Really lousy customer service rounds it all out. Cuisinart used to mean quality. Don’t waste your money. If anything goes wrong you will be ignored.

My comment is less about the product than about the customer experience of purchasing direct from Cuisinart's website. After our former 3 quart pot started leaking through the base weld, we opted to purchase a new one. I selected a level up without the weld and thought - based on the website photo - that it was the same size. When we received it, it was taller and narrower, making it unsuitable for our needs. Upon reaching out to customer service and explaining, I was spoken down to and told they would consider my request to waive return fee via a ‘referral.’ I was to hear back in 3-5 days. Week passes with no response, so I call back. Told - there’s no response, so that probably means it was denied. Asked to speak to a manager, ‘you can submit a referral, and someone will call back in 1-2 days.’ Sure. Anti-customer start to finish. Would not recommend doing business direct.

I’m horrified to find so many reviews going back over a decade of EXACTLY what happened to my Cuisinart coffee maker this morning! Keep in mind we’ve also had this machine for less than a year—it was a wedding gift purchased through Theknot, so I’m not even sure we’ll have luck getting anything out of the warranty which is maddening. I brewed a pot of coffee, poured myself a cup (about 5c left in pot on warmer), went to collect/take the trash out and came back inside about 10-15 min later to hear loud gurgling and sputtering.

Thank you customer service for Cuisinart. Your products work very well and through wear and tear. I learned online that if you chip a dutch oven on the inside it is now unsafe for future use. I was very disappointed by this but learned the maker usually replaced it for free. That was incredible news and now brightened my day even more when it was true calling the customer review number provided. Thank again I just wanted to share how this made my day more delightful.

This toaster toasts one side more than the other and you have to turn it over and toast the other side. I set it at a high number and one side ends up perfect and the other side is not as toasted. Then I must turn over the bread and toast the other side.

I used the pan only a few times, the last being a Mac&cheese casserole for a church dinner. The non-stick coating peeled off onto the food, which was not burned or even browned. It was disgusting and I had to throw the pan away.