Cuisinart Reviews

Nowhere in my instruction Manual does it tell me how to shut off the Red cleaning light after I have cleaned the coffee maker. That red light at night can be SO annoying. Red means danger. I have looked at every page of my Manual, then gone on youtube and still that lights stays on, now I have another light the Clean light that is also red that will not go off. This is SO annoying to me that the next product I purchase will NOT be Cuisinart. Good bye.

Purchased a $250 dollar coffee maker as a gift. The couple received one and I did not know. I contacted Customer Service to return the coffee maker. It was not opened. The CS rep. was rude, obnoxious and condescending. The least expensive return shipping was $112.83 via UPS. I appealed for a return shipping label several times. All SC reps were awful. Miserable and refused to help or give me any information about continuing my appeal. Shipping costs these companies pennies with their contracts. For an individual it’s a huge cost. The machine is a piece of JUNK, just like the company. I threw it in the trash where it belongs. This was my first Cuisinart purchase, NEVER AGAIN! They hide the details of their return policy. Complete scam.

Customer service was not available. I called but got a voice message only stating where the service centre was located (approx. 50KM from my home). That would mean 200KM to bring my coffee grinder for repair or replacement. (1 trip to bring the unit and 1 to pick it up). The other option was to mail the unit and include a money order for the return shipment. This will be the last Cuisinart product I buy. PS: The unit was 90 days old when it stopped working

I am looking for a replacement rack for the Combo Steam+Convection oven CSO-300N1C. at the first attempt to call I patiently waiting for customer service to answer, however, after waiting longer and longer, I asked for a call back as the phone system promised to keep my call position in the waiting line. The call back happened 2 days later, when I had my phone in silent mode at work. On the second attempt to reach customer service I waited for over an hour to talk to a service person without any luck. A call back came in over another hour later, when I was away from my phone. Ok, my fault. Then I thought, all might be easier by emailing customer service, typed up my request and all specifics, uploaded a picture of the serial number and then tried to send it off....the email bounced back due to "technical issues". Very annoying.

I purchased a coffee maker, it also has the pod usage. Within 3 months the pods side no longer works. I tried everything in the manual trouble shooting. I did regular cleanings. Trouble started with the amount of water calibrated to make a cup. Like many other people I thought Cuisinart was a quality brand, but I have changed my mind. Another company that does not care about quality!

Placed an order online and realized that their no pfas statement on their air fryer is not true since it has ceramic coating, which does degrade in time. However, I tried to cancel it before they even processed it and was told there's nothing they can do. Yes, there's some disclaimer, but the order wasn't even processed yet. I need to cancel it on UPS's website somehow, I will never purchase anything from this company. Otherwise, I must pay for shipping to be shipped back to them and that would cost about 20% of the product. The fact that their customer service is not empowered is pretty sneaky. I was actually going to buy another appliance instead, but forget that.

I purchased the Cuisinart two in one coffee maker in May of 2025. I paid $129.99 plus tax. I did not start to use this coffee maker until June because. I was in the middle of moving. I did not have the time right then to unpack it and read the instructions so I continued to use the other coffee maker I had until I had time to open it and unpack, make sure all the parts were there and then read the instructions to learn how to operate the machine.

Wow, I just tried to buy a replacement part for my food processor from Cuisinart. The manager was unbelievably unhelpful, was clearly assuming that I was lying and gaslit me. And their website would not accept my PayPal, even though there’s plenty of money in that account. I would not recommend going through their customer service to try to do anything! Very disappointing!

I have been a Cuisinart customer for over 20 years. They're very expensive, but since they supposedly stand by their products. I didn't mind spending the funds. Move forward 20+yrs. My cookware set and knife set. Just had done their duty and time. So I called to get replacements. First I felt harassed and dismissed. Then you flat out tell me you won't be replacing the knife set. For some unreasonable reason. Then they did the most with requesting pictures of the cookware set. Only for you to tell me that it looks like I haven't taken care of the products properly. So they're not covering that either. It looks like that because the set is over 20 years old. It should look worn and used if you Are a regular cooker and have had it that long. I Will Never Ever Buy A Cuisinart product again. They do nothing but try to find ways to not replace their products.

We love the Cuisinart brand, but recently purchased the Black Stainless Steel cookware set and within weeks of their recommended care and never putting it in the dishwasher (even though they are dishwasher safe). They look like they need to be replaced again. Pitted on the inside after a few uses and some were not used and already have pits. Very disappointed in this product

I purchased a Cuisinart pressure cooker in 2020 and I need to replace the gasket. Spoke with customer service and was told they no longer make that part, and no other part is compatible. WOW! UNBELIEVABLE. So that means I have to trash it.

I am in Canada and the metal part of my beater broke. I had several emails that they asked for an image. Their site would not allow for an image therefore had to send it to the reps email and then it took 3 phone calls to ask for a supervisor to contact me and 29 days later I received an email stating to just order the part, I have written back with my disgust in their service and no reply. I am completely in aww of their awful, poor and degrading customer service.

Absolutely a piece of garbage! Setup coffee maker. Prepped coffee for the next morning, 1-4 cups setting, light would not stay on. That morning, I manually pressed 1-4 button and pressed brew. Excellent cup of coffee. 2nd morning, none of the control panel lights would go on, pressed 1-4 heard the beep, pressed brew. Another great cup, however machine stopped working after I poured the first cup. No indicator lights. My issue now is the return of my money! Oh…. btw the pour spout/ lid allows more coffee to spill onto the floor (which I expected, as I have never owned a coffee maker that didn’t spill coffee.)

Avoid at all costs.... Purchased a Brew Central 14cup Digital Coffeemaker (CBC-6900PCC) in June of 2024. The unit comes with a 3 year Warranty, it stopped working at the beginning of Sept 2025. I have tried calling the Toll-Free Consumer Service Centre Number on several occasions only to hold for hours on end. I tried using their online form a couple of weeks ago, still have not heard back from them. Buying from them is equivalent to throwing money out. Never will I buy anything from this company, they don't stand behind their product.

I had a coffee percolator that my mother gave me. It was approximately 50 years old and worked like a charm. But it did not have an auto shut-off or keep warm features. So about 2 years ago I purchased a Cuisinart cordless percolator that had the features I wanted. Lasted two years and then just stopped working with no warning. Complete and utter junk.

I bought a portable Cuisinart propane grill and after about 2 years the burner went out. I tried to contact Cuisinart several times by phone and was promised a reply but I never received one. I finally received a reply from an email inquiry that I made only to find out that no parts were available. The whole process was frustrating and disappointing. This was not a cheap disposable $30 Grill.

**AVOID THIS COMPANY AT ALL COSTS!** I wish I had read the reviews *BEFORE* I made an online purchase of a toaster from their website! The *ONLY* reason I did was because Amazon no longer had availability of the item. One hour *AFTER* I made the online purchase, I received an email from Cuisinart about getting 10% off my "first purchase." I proceeded to call Customer Service and spoke to a lady who told me I was *NOT* able to receive a 10% credit back to my credit card! A bunch of BULL SHIT! Not willing to refund a customer for an amount *LESS THAN* $10! **SAVE YOURSELF THE HEADACHE AND BUY YOUR APPLIANCES FROM A DIFFERENT COMPANY!** There are many other reputable companies out there! HORRIBLE!!! HORRIBLE!!! HORRIBLE!!!

I purchased a replacement work bowl for the 11 cup Pro Classic processor, for $70 plus. After I received it, I realized that it was the motor which was shot. I wanted to return the work bowl. Cuisinart/ Conair will not give a shipping label. The cost to return it is $30.00. So, I am out a sizeable sum. I have been a loyal consumer for more than 30 years. I will tell everyone I know not to use their products. Very disappointing on the part of this company.

My cat 122 2 toaster hasn't worked from day 1. No matter what button I push I can't get it to stay down and toast. Tried website. Such a joke. No help. I paid for name brand and got nothing delivered.

I bought this knife set from Sam's Club. They are very sharp and come with a lifetime limited warranty. I seriously recommend, however, that someone who works for the company try opening the package themselves. My elderly mother could have never opened it on her own. I understand knives and safety precautions, but this is absolutely ridiculous!

Purchased over 10 years ago. No problems whatsoever. Purchased at Bed Bath and Beyond. Love that it uses water filters. Tough, well built. Deserves 10 star, not just a 5. Read reviews of people buying this at Walmart. They had problems with their coffee maker. Sorry. Just don't buy at Walmart. Buy direct from factories. Still looks great. The black burner faded. So it was sanded, add black fire paint for stoves. Brand new again. Should last another 5 years. Purchased new filter baskets on the 7th year. We replace the water filter twice a year. Makes great hot coffee or tea. Excellent, best coffee maker I have owned. I have only purchased 5 coffee makers in 6 decades. I cannot express how excellent this product has been. Thank you.

I would NEVER again order anything online from Cuisinart!!! I called the customer service line less than a minute after I submitted my order realizing my Apple Pay had my old address and I needed to simply change my shipping address to my current address. The Cuisinart representative said she could not make any changes or could not allow me to cancel and reorder the product. I then spoke to a supervisor and he had zero authority to provide any help. In this day of age a company should have a system in place to accommodate their customers. Instead they make their customers wait 2-3 days to contact UPS and see if they can have the address changed or reject the shipping. All of this is with no guarantee. EXTREMELY POOR CUSTOMER SERVICE!!!

I purchased a Cuisinart coffee maker model DGB2C. It is the one with the bean grinder attached. I called them and, after waiting over an hour for them to call me back, I was told to send them an email with a copy of the purchase receipt and this issue. I did so and received an auto reply stating they got the email. I waited 5 days, sent their online claim form in and called them again. Waited over an hour for a call back. The “customer service agent” stated they would review the claim and send me a letter! I asked her to put herself in my shoes, no coffee maker for 5 days and what was I supposed to do, go and buy another one? She said sorry but if that was what I had to do then go ahead. It won’t be a Cuisinart that I am going to buy. I will buy a Keurig. It might be months before this company responds. They do not care about the customer. I would like to rate it ZERO stars.

The ss-16 series is a bad joke. The manual is useless and the machine is not user friendly. I have had 15 different Cuisinart coffee pots over the years and this model is a disgrace. The manual is useless. It doesn't mention the secret black button in the pod dispenser to keep the machine from spouting out steam when you turn on the pod button. I had to read it online in the complaint areas. The carafe side does not keep the coffee hot unless you set the auto off button. Otherwise as soon as the coffee is made the eater turns off! Who finishes the whole pot as soon as you make it. And nowhere in the manual does it say you must set the auto on or the heat pad turns off as soon as the coffee is made. I suggest you rewrite the entire manual and email a copy to everyone who registered their ss-16 device and post a copy of this new manual on your customer service link. Read the feedback on this machine and get it together. Shame on you.

1. They have an out-of-country call service. 2. They have plastic gears in a $50 hand blender. They are made to last for a short period. And they don’t make replacements for it. Shameful. What a throwaway society we have become.

My SS-16 has been in E07 error mode more times than I can count. We are supposed to get more than 5 months out of a product that cost over a hundred dollars. Terrible brand and when I went to customer support, the serial number on the plug will not enter. Lost money on this one. Do not buy this brand. So many complaints online.

I’ve never been so frustrated—or so alarmed—by a product. We bought this Cuisinart juicer expecting quality, but within LESS THAN TWO MONTHS of normal, proper use, the machine literally broke apart while running. Sharp, hard plastic pieces flew out at high speed. This was a serious safety hazard and could have easily injured someone. It was terrifying. This is not what you expect from a brand like Cuisinart. What’s worse is the company’s response. After multiple back-and-forth emails, they refused to issue a refund and instead offered only a replacement—why would we want another dangerous, poorly manufactured product? It’s unacceptable. We’ve used juicers from other brands for YEARS without a single issue. This one barely lasted weeks and could have caused serious harm. I’ve lost all trust in this brand. Save yourself the headache, the risk, and the disappointment—do not buy this juicer.

Cuisinart customer service sucks big time! They used to be good years ago. Tried contacting numerous times waiting on phone forever, left call back number 2 or 3 times & never to get a call back. Emailed, no reply either. If this is the way they run their warranty service I will no longer be purchasing any Cuisinart products. Have been a long loyal customer for many, many years. Truly disappointed!

If I could give 0 stars I would pick 0 stars. This company is a joke, they waiting on a refund from a faulty machine that I ordered back in mid February and sent it back like a week later and still have no refund. It’s past the middle of April. Multiple emails, calls to customer service only to be told a different story each time. I will not buy the Cuisinart brand again and if you need assistance after you buy something Cuisinart, good luck! Do not buy from them is my best advice to you.

I expected more from this brand. 4-cup Mini chop motor stopped after using it just a few times over two years. By the time I called it it had been over 18 months. Some models are covered for 5 years and some a year and a half which means they know some of the motors are not good quality. Not buying from this company anymore.