Cuisinart Reviews

I bought a 4.5 Dutch oven which was very nice at first. Went to wash it and the enamel is chipping off the bottom. Got the runaround. Try to call but only getting disconnected in the end and not able to speak with anyone. I have had this pot less than a year.

Arm replacement for an ice cream maker Cuisinart ICE-50BC-MA - First the phone number given on the website gives you the usual go around and once you think it is about to get answer it is disconnect: Sorry try again! Second tries the email CONTACT US... TWICE in 7 days still no answer. Next the part is online so I order it however from the picture you can not see the plug, the one I am looking for is a circular plug, however when receiving the new arm I get a bayonet plug which does not fit. Retaining customers is hard to accomplish, Cuisinart just does not care about you: just shut up, buy and throw away, should be their motto. Anyone knows how to find this part would be welcome news. The CEO does not has a clue what is going on in his frontline!

I owned 2 older model Cuisinart coffee brewers. The first one last for years. I had no problems with it. The second broke after only 2-3 years of use. I now have a new one, model indicated above (DCC-3200). I first thought the program function wasn't working; my husband read all the instructions and figured out how to program it, so that was no issue - also: customer support was very helpful, saying they would send out a new machine immediately; all I had to do was cut the electrical cord of the one had had and send the cord back to the company.

TLDR: Cuisinart is a scam & don't expect them to honor any warranty. Cuisinart seems like a great company to buy cookware from because of their slightly reasonable prices. However, if your product is defective and breaks, don't expect them to hold up to their warranties. I bought a $30 Cuisinart coffee grinder one time. The motor inside started burning after 5 seconds of grinding coffee so I called customer service. They told me that I would need to pay to ship it back, have it be evaluated, and then I would be notified [it was defective on their part & I got a new grinder].

I have a new KitchenAid induction range with the usual glass top. I have been using Cutco pots and pans and an induction converter with no problems. I decided to buy the Cuisinart GG22-X Green Gourmet series of induction ready pans. I bought 8, 10, and 12 inch. When I used them, the glass surface of my expensive new stovetop was seriously scratched and gouged and now looks horrible. I have contacted Cuisinart and am waiting for a response.

I called beginning of April about my pretty useless smart stick hand blender. She said they would replace it BUT it wasn't in stock so they would send it when it was in stock. Six weeks later still no blender, so I called again, agent was rude and unhelpful but finally tells me it has been sat in the warehouse (NO idea how long). No "Sorry we messed up" or anything in fact he said if I hadn't received it it was my responsibility to check on it. He said once they order it, it is not their job to check it has been sent out. Does anybody else see a disconnect here. I pulled up the reviews for Cuisinart thinking they would be good and am shocked to find so many negative reviews. I'll choose another manufacturer in future!

Recently I was given a second hand Cuisinart breadmaker and it had no instructions. I went on to the Cuisinart website and contacted customer service to see if they could help me. Within 24 hours, I was sent an email with the full manual and recipes in a pdf file. I truly do appreciate this kind of service and so far, am very pleased with my new breadmaker.

After having issues with a Spice & Nut Grinder that I was given as a present I called the Cuisinart customer service line. What a misleading title that is! I was referred to the brand manager, however they were unavailable and so I was assured by the customer representative they would call back when free. No callback. 2 weeks later I tried again, only to be told the brand manager was on holiday, no one was covering for him and he would call when back in approximately a week. I pointed out I had already been waiting for 2 weeks. Again I received no callback. I have now given up on the faulty product and the company in general. Will never buy from this company again due to their shocking customer service.

Purchased Cuisinart DCC-3000 from BB&B last year for around $100. Was nice to use at first, then more after month it progressively got worse. New carbon filters less than half the recommended time, even though twice filtered water was used. Once through the main water inlet and the refrigerator itself. Would always ask for a cleaning after 2-3 pots of coffee. Soon, it was almost every pot it would ask for a cleaning. Now, it won't percolate at all. The element is hot, the filter is new, the trap is clean, the tank is free from debris and drains properly. The lid is secure and functioning properly.

I received a Cuisinart Deluxe Convection Toaster Oven as a gift in January 2017. It worked great for the first 6 months, but around July 2017, it started to slowly go downhill. It began burning all my food no matter what setting or temperature I had it on. I should not have waited to call, but I did wait until Feb 2018 it became unusable. I do have a 2 year warranty on it. The first person I spoke with was incompetent and could not understand my address after I gave it to them at least 5 times. I waited a month and no toaster came. I called again, waited on hold for 15 minutes. When I finally got to a representative, she told me to hang up and call again because her computer froze.

The 1-800 helpline they give keeps you on hold for over 40 minutes before a bad tempered customer rep. answers. They offer an option of receiving a call back when a sales rep is available but that puts you right back into the hold forever queue. They do not answer e-mail questions. They do not make it easy for the customer to get any information. I will never buy a Cuisinart product due to their sub-standard customer service.

I purchased Cuisinart 66-17N Chef's Classic Non-Stick Hard Anodized, 17 Piece Set, Black on Amazon in January. After unpacking, I immediately noticed one of the pots was oblong shaped and not round. The lid would not seal. I immediately called Cuisinart and they guy told me my best bet was to return the entire set to Amazon (re-packing 17 pieces like a puzzle and shipping a giant box back so that I can replace one piece??) because Cuisinart will take ages to replace it. I thought it was a strangely honest reply, but told him I wanted to just replace the once piece, as they're covered by a lifetime warranty.

Six Piece set of stainless Steel Knives. The so called stainless knives rusted when washed by hand and left to dry in my dish drainer. I called their customer care and they acted like this was the norm and refused to do anything about replacing or anything. Their product care was terrible. I will never recommend this product to anyone, except to tell them not to buy it.

I purchased the 12 Cup SS-15, Cuisinart, Keurig/Coffee combo unit over a month ago. The first day I noticed it leaked a lot of water all over my counter... Used it the second and third day, and the same issue. I googled to find your number, and to my surprise, I found this is a very common problem with the SS-15! Many, many people had this issue. I mentioned this to the customer service person three weeks ago, and said there should be a recall! She said because it is not a safety issue, there was no recall. She apologized and said she would send me a new replacement model that does not leak. A week later, still no replacement. Two weeks later, still no replacement...

Purchased Cuisinart Saucepan and lid (1 Qt Saucepan w / lid model M5519-14 BK) from Marshalls last December 2017. Used it two times. After last use (2/20/18) I noticed that a plastic like film was peeling from the insides of the pot. I was able to peel off a significant amount of this material. I called Cuisinart as I believe I have ingested some of this material. Cuisinart says the material is nontoxic and should not be concerned. They said I could email pictures or send the pot back to Cuisinart with a check for $7.00 to cover shipping a replacement. The cost of shipping the product back plus the $7.00 would be more than the $11.00 I originally paid for the pot.

I received the Cuisinart Coffeemaker with grinder as a Christmas gift. Within 6 months, we stopped using the grinder due to the mess and clogging it created. By the end of another 6 months we had to figure out alternatives to brewing coffee since the wiring or something went haywire on the coffeemaker. For big brews, I need to push the 1-4 cups and vice versa. Then we had to push the brew button several times per pot just to get the water in the reservoir pushed thru for the brew. I contacted Cuisinart a couple of times with no response. I would definitely not recommend this machine and I'm wondering about the brand in general.

At the end of January, one of the pusher assembly tabs that connect the large pusher to the food processor cover broke. Because of safety features, even though the cover and bowl are completely intact and the pusher is intact except for the one tab to click to the bowl, the food processor will not work (you have to click everything together for it to turn on). I could easily leave off this piece entirely and have a working food processor were it not for that, so I'm quite unhappy to start that this required piece breaks easily. This is after I've already gone through the blade recall, where I waited the better part of a year to receive that replacement part.

I accidentally dropped the cover of my Cuisinart food processor breaking off the locking tab that allows the processor to work. I ordered a replacement cover from Cuisinart on December 8, 2017. I heard nothing so on Dec 27 called to find the status of my order and was told the part was on back order. I contacted Cuisinart by email on Feb 1, 2018 and was given the same excuse the part was on back order with no date for availability. I’m now stuck with a useless food processor. Looking at these comments apparently this is a common complaint.

12" Non-Stick Teflon Fry Pan Peeling - 6 months after I purchased my non stick fry pan the surface has started to bubble. I called Cuisinart on Jan 9th and was told to email pictures of the problem and back of the pan. My email was sent on Jan 10th with pictures. A week went by so I sent another email asking for status - no response. I called on Jan 24th because now the pan has peeled and is a health hazard. I was told it had not been reviewed yet. I asked for a supervisor, and was rudely told they would tell me the same thing, I said I still want a supervisor, and she cursed at me and put me on eternal hold.

I would not buy Cuisinart Knives Block again. After 6 month a knife handle cracked then broke in 2. I do not put them in the dishwasher nor am I hard on them. Those knife are steaks knives. Very disappointing!

I have bought not one 2 espresso machines and loved product until now. My less than one year old machine loses power, just turns off, so I called customer service of which they said they will send a pickup, to box it, gave me a number to put on box, said UPS, will pick up. Well 4 phone calls and every day for 2 weeks taking out the package to be picked up, nothing has been picked up. When I call 4 calls so far... they allllll have different stories: 1. It takes 3 days. 2. It takes over 5 days keep putting out and in at night. 3. Warehouse is closed until 2 Jan, don't know why they didn't tell you. 4. I am looking at your record. Nothing was ordered to pick up!!! I wanted a supervisor, she rudely told me they would tell me the same thing, I said I still want a supervisor, she hung up... What kind of company you run? I am going to FB and letting everyone know, the company is awful.

New coffee maker failed after two weeks. Followed instructions, including supplying proof of purchase, and returned coffee maker at my cost ($37.04). Cuisinart has had this item for almost five weeks. They haven't shipped me a new coffee maker, can't seem to find out why, and I've been on hold for most of 40 minutes waiting for someone competent to address the matter competently. Never purchase a Cuisinart product.

I am on my third Cuisinart food processor. Number one, a Duck Egg FP16, intermittently would not switch on, until after four years of light use the motor gave out. UK customer service excellent and replacement sent out straight away. Number two was silver FP16 which had regular use (only pureeing homemade cooked soup). After almost four years this one had just been used, the base was switched Off but there was suddenly a horrible acrid plastic smell and smoke was coming from the base. It was hurriedly switched off at the mains and taken outside. The horrible smell remained throughout the following day! This one also replaced by return. Number three is now an FP14 as Cuisinart do not make the bigger 16 version anymore. It works but the lid seal leaks and soup runs down the outside of the bowl in spite of not putting more than .75 litres of liquid in it.

On October 30, 2017 I ordered a reservoir tank for our Cuisinart Coffee on Demand coffee maker. On 11/11 I emailed Cuisinart to inquire when the water tank would be shipped. Two days later I got an email saying that it was on backorder and they would be getting more in in 2-3 weeks. On 12/8, I sent another email to inquire when I might expect shipment of the tank. I got an automated email saying they had received my email and I could expect them to reply in 24-48 hours. I also tried calling them and sat on hold for half an hour.

My Cuisinart coffee maker broke after a few months. I called their customer service and waited on hold for close to an hour. Eventually I spoke to someone who said they would send a replacement. She instructed me to ship the defective product back to them and to include an invoice for the shipping cost which they would reimburse. The replacement coffee maker arrived and I shipped the old one back with the shipping invoice. Several weeks have gone by but the promised reimbursement hasn't arrived. I've emailed Cuisinart customer service twice but they have not responded. I dread the idea of calling and spending another hour on hold, which should not be necessary.

The lid to my food processor broke in August of 2017. I ordered a new lid and by the end of September the order was still processing. I emailed the company and was told that the lid was on back order and would not be available for two to three weeks. On November 4th after still not receiving my lid I emailed again. They did not respond in the time frame that they set (24-48 hrs) so I called them and a very nice young man explained that I called the wrong department and gave me the correct number. I called and the agent told me that the part had come in and I had not received one and that the part is again on back order and it would be two to three weeks!!

Purchased Cuisinart coffee maker bean grinder model Fourteen months ago. Hotplate overheated and had an acrid odor. Called Cuisinart and spoke with Valerie. They sent out a new coffee maker with a prepaid return label. You simply can't beat them for warranty service.

I do like Cuisinart coffee makers for their strong hot coffee, but this DCC-2800 coffee maker is not one of them. The lid design is very bad, two small plastic molded pins with springs is ready to broke at any time. I had two of those coffee makers, and in both cases those pins did not survive 12 months. Cuisinart refused to replace the last one (their 3 years warranty is one-time courtesy replacement, and you need to send the broken unit back).

I bought this coffeemaker at JCPenney about 2 months ago. The machine works fine but inside the glass window where the clock shows, there is a worm living there, probably since we got it and never noticed it. I have been calling JCPenney and Cuisinart back and forth. When I call JCPenney, they either don't answer the phone or they leave me in hold. When I called Cuisinart the first time, they told me to call back another day because their system was down. I waited a couple of days and I called again. I was told again to call back because the system was down but that they were going to replace it. I called again today and they told me that they cannot replace it because it not a malfunction!!

The bitterness of a poor product lingers long after purchase. I have experience with three Cuisinart products in three separate homes: mine, my son’s and his mother-in-law’s. All three products failed in their essential purposes, to work, make coffee or grind beans. All had electrical failures if not hazards. Mine, a coffee grinder, went up literally in smoke and failed to work a year after purchase. Going up in smoke, to me, is a fire hazard. The second and third were 12 cup coffeemaker\grinders programmable units. One failed electrically to grind but made coffee, rendering 50% of the unit lost to use. The other failed to make coffee while the grinder worked. That unit also went up in smoke right after making coffee, the owners smelled “melted plastic” and they quickly unplugged the unit; also an electrical hazard and dangerous.

Cuisinart's customer service sucks. We were given a pot and pan set for our wedding nearly three years ago. They had either a 10 year or lifetime warranty, I cannot remember which. In April, I contacted the company to ask about having two pots replaced due to them having small pits that were beginning to rust. I was told to send photos. After inspecting the rest of the pots and pans closer, I found they all were beginning to do this! I had only ever used the proper cooking utensils on them so it was nothing that I'd caused. I was approved by them looking at the photos the very end of April / early May for a new set. They told me to mail a $15 check to cover the shipping. I sent this end of May. They cashed it middle of June.

Bought a Cuisinart Supreme Grind Auto Burr Mill for grinding coffee beans. It broke shortly after the one year warranty. I contacted Cuisinart and they refused to do anything. This grinder cost $59.00+tax. This Company is the worst! They would not even consent to my returning it to be repaired. Now I am left with $59.00 book end. The Government should hold Cuisinart responsible considering the voluminous number of complaints for their low quality products!

This company is truly the worst ever, and that takes some effort the days. They offer zero support, and their service is a joke. It borders on fraud. I place an order in July for replacement parts for a good processor, and now in August I have nothing. No notice, and I have been on the phone on hole for now, 48 min. Do not buy their products.

I purchased a Cuisinart toaster oven and needed a replacement part. I paid for a new part along with shipping and still waiting on my online order to be shipped. I emailed the company and was promised a 24-48 hour response. I received no email back to me about my order. I called several times to check on my online order status and was ignored. Finally after 18 minutes on hold, I was told by the representative that my part was on "back order". I placed my order 35 days ago!!! I now have a toaster oven in my kitchen that I cannot use NOR do I even know when my part will be in.

We received this brand new Cuisinart food processor for Christmas in 2016. After 5 uses, the chopper broke. Apparently, this is a common problem, so common that they had to do a recall on some models. Therefore, they ran out of choppers. It is now the end of July in 2017 and the replacement choppers for this model are still on back order, they cannot be gotten anywhere for any price, and this $200 + food processor is unusable and unreturnable. And Cuisinart says that they have no idea when the replacement choppers will be available. DON'T BUY A CUISINART if you want to USE a food processor. Only if you want it to sit in a corner collecting dust. Terrible, terrible, terrible!!!

If you are a real, cook who uses their kitchen daily, DO NOT BUY THIS PRODUCT. HORRIBLE CUSTOMER SERVICE TOO! I believe this product works fine for non-cooking women who own designer kitchens. Sure it looks pretty on the counter, but when the spatula meets the bowl it just does not cut it. This Cuisinart food processor stopped turning on with 6 months to go on the 3-year limited warranty period. Something to do with the switch connecting with the bowl attachment. It is actually a very poor design because the whole functionality of the unit predicates on the bowl/lid/plunger parts. Meaning that the part one uses the most (attaching and unlatching the bowl) is where the power source is. I knew as soon as I open the gift that the location of the power source in the handle was going to be a problem. I was right.

I have a Cuisinart Toaster that lost its pull down button due to falling apart. They of course have no replacement so they have advised I buy a new one. It work perfectly so why would I want to buy a new one? So disappointing. I do not waste well and to me this is just a waste. I have always been a Cuisinart fan but this is making me question them as a company.

The broiler pan and grill for Cuisinart Toaster / Convection Oven TOB-195 rusts as soon as you put it in dish water or the dishwasher. I have begged them to come up with an alternative, but they don't seem to care. I have now purchased about 4 broiler pan / grill combinations from them and they have all rusted. Of course, I am very hesitant to cook food on a rusted broiler pan. If I can't find an alternative then I can't use the broiler feature on my oven.

POPCORN MACHINE EXTREMELY BAD QUALITY AND NOT CHEAP - We just bought a popcorn machine from Cuisinart, in Pottery Barn in Coral Gables Miami. After two weeks using a little. The plastic start to crack in both sides and for sure soon the inside pan will falling and the machine is useless. Extremely bad quality and I send an email to Cuisinart with many pictures showing the problem but seems they do not care about customers. Beware of this products.

I have a Cuisinart blender and recently had trouble with the motor smoking a bit with use after I'd washed the base. I did not submerge it but did rinse it under the faucet as briefly as possible so water likely got it, in small amounts. I wrote to ask if this was likely the cause, was it a concern, did I do damage etc. I was looking for information and feedback about the product. The customer service reps replied with no information but rather questions about where/when I purchased the unit.

Cuisinart coffee maker just stopped working after about 1 year. No problem, I thought. I have a warranty - since it was my 2nd C Coffee maker. I was diligent about filling out the warranty card & registering. So, I called Cuisinart since there is no way to access warranty claims on their website. After calling twice - getting transferred I was finally informed that warranty cards are only for marketing info only and I should go back in my bank records to find original receipt and then mail the coffee maker back for another coffee maker for them.

I have been waiting for my replacement blade (food processor) since Dec.16, 2016. You replacement promise multiple dates and changes those dates for delivery. I keep suggesting that you replace the whole unit if you can't get blade. I think being inconvenience for over 6 plus months is ridiculous. I didn't ask you to wait 6 months to cash my check when I purchased the unit. Your service is horrible... to say the least. I have purchased all Cuisinart products for my newly remodeled kitchen and I'm so unhappy with your company I'm ready send them all to a garage sale and replace them with another brand. I deserve better service for a loyal customer. Your service stinks and I feel your high end product and not so high end. Actually your service is very low end!!!

About 3 weeks ago, I called Cuisinart Customer Service to inquire about how to fix my 6 month old single serve coffee maker which could no longer be plugged in without tripping a circuit breaker. The gal I spoke with said that the unit was still under warranty and could be replaced free of charge. She indicated the replacement unit would be slightly different because they no longer made the one I currently had. After a while, she informed me that she had placed the order for the new unit to be sent to me and explained that I would have to pay for the return shipping of my old unit. I asked when I could expect to receive the new unit and she said 7 to 10 business days.

I purchased this coffee pot (Cuisinart DGB-650BC 10-Cup Grind & Brew) last August (11 months ago) and then in the past two days when I've made coffee I have had a burning plastic smell. I looked on this site and realize others have had similar complaints. The company is sending another coffee pot and I will have to PAY to send their faulty product back! How is it possible that a coffee maker that catches on fire isn't a problem for a company?! Does someone have to die in a fire caused by one of your products for you to fix this problem, or recall faulty expensive appliances? This coffee maker is almost $200. I had a coffee pot that cost me less than $25 last me almost 20 years. What the hell!!

I received a can opener for Christmas 2015, which would make the can opener 2 years old. The warranty on it was 3 years but of course when I contacted customer service they said the serial number was out of warranty. No chance the unit sat on a shelf for a year, or maybe old stock wherever they bought it. Either way I customer service rep. said "We will fix it for free", another said they would send me a part for free and then "Oh sorry you're out of warranty so you're out of luck". Poor communication skills, poor customer service and obviously they do not stand behind their products. Shame on them. I will never buy their products again and I will tell as many people as possible how much they stink. All over a $45 product. Stupid.

In the past, Cuisinart made the first food processor. It was a great product. Now, everything they make is inferior. I purchased the Contour, Stainless Cookware Set. It is the worst cookware I ever owned. And I cook a lot and have owned many different cookware sets. This set burned, scorched everything, never heated evenly, etc. Came with lifetime warranty. Well it will take a lifetime before they honor it.

I ordered parts for a blender, but only half the order was filled. When I emailed them about it, they replied back to call their customer service number, 800-211-9604. After waiting 37 minutes, the woman looked up my order and transferred my call to someone who couldn't help me. He transferred me back to customer service. After 53 minutes I gave up. "To resolve your issue expeditiously, we recommend that you contact us by telephone directly at 800-211-9604. Our hours of operation are Monday thru Friday, 8:00 am to 8:00 pm EST. We apologize for any inconvenience this may have caused and we look forward to assisting you. Thank you." They asked me to call them???

We purchased this coffeemaker in 2011. Fortunately we were home today when it began to melt down. The coffeemaker is beyond warranty however fire should never be an issue and after reading about other fires/electrical meltdowns with this product it is a real safety concern. We have called our relatives to inform them of this danger as we had purchased the same coffeemaker as a gift and they have a toddler.

I've been trying for SIX MONTHS to have a resolution to my issue with Cuisinart's horrible packaging, which resulted in damage to the knives (and myself because of that wretched hard plastic!). I have been calling and emailing back and forth for over six months now, getting different stories from each person, only to be told today, by a VERY rude representative, that they won't replace the item without receiving the original knives back. Trust me, that wasn't the first rude representative. I rarely write negative reviews about anything, so you know this has really gotten under my skin. I will NEVER purchase a Cuisinart product again. Ever. I will let all my friends know as well. UGH!!

Customer Service Department is laughable!! I spent most of my time on hold or more accurately, on "ignore". It took several calls and five months to finally get to the direction from Customer Service to "read the manual." The representative advised that it was my responsibility to pay for the return of my defective bowl. This was after I had already received a replacement. Why would I be responsible to pay for the return of a defective part that had no value to anyone? I was told that this is their procedure. The procedure is ridiculous!!

The lid becomes clogged. Even with regular cleaning the lid continues to clog. Coffee disperses outside of the thermal pot all over kitchen counter. I am aware of 3 other people in last 6 months with same issue. I have an email stream with Cuisinart customer service. Each new agent does not pay attention to prior emails treats each response as a new issue. I have also written Julia **, Cuisinart Marketing VP two months ago. I have had no response. Ready to purchase a Bunn coffee maker.

I sent this letter to Cuisinart three weeks ago and have not heard from them. Online, hundreds of complaints have been posted about their poor quality products. Was your sale of their coffee makers a one-time event, or are you relying on Cuisinart as a regular supplier? If you are, you should think again.

Right around the Christmas Holidays, Cuisinart announced the recall for the food processor blades. Dating back to many years. I contacted and registered for a replacement blade immediately and I haven't been able to use the appliance since for fear of the danger it potentially can cause. It is 4/27/2017 and I'm still waiting for the replacement blade. Meanwhile, they're accommodating new sales and raking in tons of money, while my family is inconvenienced with a potentially dangerous threat directly related to their product.

Recently, my wife and I have been noticing the hot water side of our coffeemaker has been turning on by itself several times throughout the day and night. Because of this, we now have to unplug the machine so it does not burn out the heating element or worse, start a fire when we are not home. I contacted Cuisinart Customer Service and was told because the device is out of warranty (3 months out of warranty) they will not do anything about it. I told them this is a fire hazard and believe it is a product defect direct from the manufacturer. The rep would not budge and said if they replaced all the appliances that are out of warranty, they would be out of business. Apparently they do not stand by their product and don't care if they lose returning customers. Neither do I.

So I purchased a juice extractor and I didn't open it or use it till I moved to my new house. It stopped working while I was using it for the first time. I called the customer service And they refused to replace the item or to return. I told the lady that I was willing to pay extra bucks for repair and shipping but she just refused! Although I was going to buy all my new house appliances Cuisinart and the kitchen gadgets, now I won't! It is just not worth it, why should I care for a business who doesn't care and listen for its customers needs!!! And what is a juice extractor besides their huge business!! It won't affect their company!! This is not how customers treated Cuisinart! You are losing your reputation by making crappy appliances which stop functioning after 1st use!

Purchased coffee maker (COD-6000PCC) Nov. 17/2015. Item has 3 year warranty. After 1 year 2.5 months, unit stopped working. Went through troubleshooting and determined there was a factory defect. Called Cuisinart Feb. 6/17, left message, name, phone number. Feb. 10/17, in the absence of a reply, sent email with issue details, and that it was not feasible to ship unit due to probable damage, asked for local repair depot. Mar. 15/17, email response stated unit had to be returned from Edmonton to Ontario for "assessment" and possible repair or replacement. Apr. 2/17 email sent that I shall not ship for prior stated reasons. Very unhappy with product and lack of customer service. Cuisinart obviously counts on customers not wanting to ship for the same reasons as I, in effect nullifying the "warranty". DO NOT BUY CUISINART COFFEE MAKERS.

Stay away from their products... if you want to keep your sanity. I have a dcc3400 coffee maker that I purchased 2 years ago (still under warranty). Need to replace the coffee filter holder (easy part. Very common. Right?) Wrong!!! After speaking with parts/Customer service twice and then a supervisor... to this date still no filter holder (a mere $4 or $5 item). Get this... they keep telling me it's a new item and that's why it's not in their "system". Keep in mind I purchased this 2 years ago!!! One bs line after another!!!

I looked up contact info for customer service online. The first number I called was the wrong one. They gave me a correct number. I wanted information on which coffee maker to buy and had three basic questions. The person who answered the call could not answer the questions and put me on hold for the first two. She was very equivocal with her answer to the first question. She came back with wrong information on the second. I asked to speak to a supervisor. She said no, that I would have to call back and talk to someone else, but not a supervisor. This was not an option she told me. She asked me several time for the model number of the my coffee maker even though I said several times that I did not own one yet and needed help deciding which one was right for me. She could not answer the final question and declined further help. I guess the answer is - buy a different brand of coffee maker.

I filed a complaint for a Cuisinart convection toaster oven that I bought in Jan, 2017. Couple months later, lot of the print on the buttons started to fade or come off. After a few email exchanges, this is what I got at the end. "Valued Customer, Thank you for your inquiry. Under the manufacturer's warranty, we cover manufacturer's defects; unfortunately, dissatisfaction is not something we can cover. Sincerely, Roger"

Have a Cuisinart Smart Stick 1 speed hand blender that I purchased at Costco. It stopped working and I wanted to just purchase the motor "stick" again. Having to throw the chopping and whisking attachments in the trash or recycle (if possible) seemed like a crime. So I got online to purchase the stick alone. I soon saw that they had upgraded to a 2 speed model, and couldn't find a source to purchase a stick alone. So I called Cuisinart customer service to ask the question and learned that they did not make the new 2-speed model interchangeable with the old parts, even though the new model comes with the same 2 attachments. Very disappointing when companies do this to sell more products with no regard for the environment. Cuisinart is off my consumer list, and I hope you will take it off of yours too. I am by no means a crazy environmentalist, but this is a no brainer!!!

I filled in the online request last January to receive a new knife blade. My model is defective and some of the metal has already chipped. Cuisinart has informed me I should receive my knife blade in June. Five months without a working food processor! I suspect they want consumers to sign up for the replacement blades asap to absolve themselves of the liability of cooking with metal parts that can chip off into food.

I would give customer service from Cuisinart a 0 if it was a choice. My coffee maker was still under the three year warranty when it broke at the beginning of February, 2017. I phoned Cuisinart and was told to send it back and they would replace it. I sent a copy of my bill and the machine on February 7, 2017. It cost me $60.00 in shipping but I wanted it to be replaced quickly. I did not hear a word from Cuisinart.

I have a recalled blade, and it says do not use. The first time I responded to their recall online in Nov. 2016, I waited weeks with no response. On 1/11/17 I called the 800 # for the recall, got a Ref. # with the person on the phone this time. So I wait many more weeks, and today 3/19/17 I call to get my status on the new blade. They tell me it will be sent in June! This is ridiculous, I had just bought it two months before the recall. Bought it to replace my old one that lasted 10 years. How can they expect people to wait 8 months, with no food processor? Now I have to go buy another one because I'm not going to wait till June! Guess what... It WILL NOT BE A CUISINART!

I purchased the Cuisinart Griddle 5-in-1 in December 2015 from Best Buy. I registered the product the next day activating the lifetime warranty. For the past three (3) months, the griddle plates no longer fit tight. There is a greenish liquid that comes from the back of the plug-in cord, and it is not heating like it once did. I sent an email to the Cuisinart customer service online February 22, 2017. They asked for the model and serial number which I provided. They then asked for the receipt or something showing I had purchased the item. Of course, I no longer have the receipt, and if I were to ask for a canceled check from my bank, this would be a fee I am not willing to pay. The warranty states lifetime. I would think they have some data somewhere as to where they can look at the information when I registered the product.

If I could give a zero, I would. My work bowl, work well cover with supreme widemouth feed tube, stem adapter, and the dicing kit materials all broke on my first use. I had submitted information for warranty in the site so I emailed their customer service. They recommended that I call, but over the span of a week and calling at various hours, the wait time was always 45+ minutes and the recording recommended submitting over email.

I returned a k cup coffee maker in the beginning of January 2017, cause it stopped working. It was still under warranty. They sent me another machine right away about 7 days. I used it for less than a month and the new coffee machine broke down and ran water all over my counter. I called and told them what happened. They said they will replace it and give me a new coffee machine. Again it will take 7 to 10 days to ship. All was good until last week when I called and ask where's my coffee machine. They said it's still waiting to be shipped. Now this is over a month I'm waiting now. I ask why it hasn't shipped. They don't know but it will ship, so I called them today again.

I filed my request for a new blade for the Little Pro Plus Cuisinart blender due to a recall. That was in Dec. 17, 2016. They have acknowledged my request and a few days ago, they wanted me to call up their 1800 472 7606 service #. I did and got connected to a machine that asked me to go online. Tomorrow will be March and until now I have not received my new blade. Very bad service, inefficient and inconsiderate. I would give it a zero.

Cuisinart recalled the blades on many of their food processors. They informed me that I have to wait 8 months for a replacement. The operator had no acceptable response for my expression that this was unacceptable and unfair, she just said, "sorry." It seems outrageous that the company can get away with simply recalling the blade when consumers have to wait 8 months for a replacement. Effectively we all have to go out and purchase a new appliance, causing a boon to the company. I asked if the company was offering discounts for new machines to affected customers. The supervisor didn't even have the courtesy to respond directly, just told the original agent to tell me "no." The agent seemed embarrassed by the response and her company.

Wish I had looked up reviews before I purchased Cuisinart product. I have a defective mixer. They want you to do all the work for their problem. You pack the product. You pay to ship BOTH WAYS. You wait for their evaluation all the while you are without the tool you bought. Most companies I worked with send you a new model, then you use their box to send the defective one back prepaid postage. I'll save you some time cuisinart, I'm throwing this garbage in the can and avoiding cuisinart brand products. It seems to be the only way I'll come out ahead in this transaction.

I would give this 0 stars if possible. I purchased this Toaster Convection oven in November of 2014. This oven has a three year warranty. The problem with the oven is that the heating elements became curved. I called in mid December 2016 to get a warranty replacement. They took my information and told me that I would have to pay $10 for the shipping, and I would have to ship back the defective oven at my expense.

I have had this unit for 3-4 months. I use it every day. I clean it every day. I run vinegar and water thru the machine every other week but despite all these here is my problem and to make matters worse Cuisinart treating me with disrespect and ignoring me. So I get up one morning brew my coffee, dispense a cup, add cream, drink half the cup in the dimly lit kitchen. I walk to the bathroom with the coffee to begin getting ready for work and notice 4-6 dead fruit flies in the coffee! I went back to the kitchen feeling sick. I just drank bugs and confused where they came from. I dump out the cup and get another, it happened again!!! So I took out the coffee reservoir, dumped it out, took a flashlight and shined it in the reservoir, at this point I puked!

Cuisinart Dec. 2016 Blade recall-- HORRIBLE UNTIMELY RESPONSE. Dec. 14, 2016 - made an online request for recalled blade replacement. Dec. 22 received an auto BS reply "soon"-- I wrote asking "WHEN?", and got "working hard for you" but was given NO DATE. Wrote back (cservepop@conair.com) asking for DATE and on Jan. 2 got email saying, "So sorry, it was the holidays-- 2-4 weeks after the new year, you will get a new blade." It is now 4+ weeks after that email. (I wrote back to them again today.) Don't hold your breath... worst recall response ever. 50+ days into their Blade recall... and NO BLADE, no email update. NO MORE CUISINART PRODUCTS FOR ME.

The worst experience I have had in memory with customer service reps and hold time. 50 minutes so far and telling to resend the same info I have sent 3 separate times already. I will never buy Cuisinart products ever, ever again.

I’d originally written to Conair about the blades being cracked on our CFP-11BCPC Cuisinart Food Processor. They immediately responded advising there was a recall re. the riveted blades, and promised to replace the blades. They are so backlogged that it will be weeks before the blades arrive. In the same initial email I advised the motor shaft cover was split and would also need replacement. As they didn’t address the issue in their first response, I wrote a second time. They quickly responded, apologized and asked that I reply with the color of our unit plus model and serial numbers of our unit, (I'd already included the model and serial numbers in my first email).

I bought this item because it was manufactured by Cuisinart but I was disappointed. It was working for a few years but less than 5 and the carousel stop working. Also, as the years go by the heat was not working as it usually did.

I am now on my third DGB-700BC Grind & Brew Coffee. I purchased the first a little over a year ago. It failed after about 5 months and was replaced free of charge under warranty. The replacement has failed after about 6 months and was also replaced under warranty. This time, Cuisinart charged me $10 shipping for the replacement and requires I ship back the defective unit. After pricing shipping cost, the cheapest I could find was $40 for ground shipping. I called customer service and complained but they were unwilling to provide a shipping label for return. Said I would be billed for new unit if I did not return defective one. So, I am forced to spend $50 total to replace a $169 unit under warranty no less! If they want the defects back, they should pay for it! This is an insane way to treat a customer if you care at all about your brand.

I have been trying to get a replacement for my dual station coffee maker since before Christmas 2016. The single-serve side stopped working after only two months. I have been given the run-around about getting a replacement. I was told initially that the warehouse was closed until the beginning of January. I have had to call 3 times, and each time I am told that they are shipping me a new product, but on subsequent calls, I find out that no action had been taken on my warranty replacement. The latest customer service rep told me that I have to return my product first, then in about 35 days, I'll get the replacement. That is absolutely unacceptable. I never had that experience with a Keurig coffee maker. I will not buy any Cuisinart products in the future.

My SmartPower blender was still under warranty when the "cutting assembly" blade broke (the black spinner broke off). Upon calling in I was told that an entire new unit would be shipped to me (blender, cups, blades, everything) and I would have to return my old unit with $10 to cover shipping. However, after reading reviews online I called again to confirm there would be a return shipping label. I was told that my warranty was "limited", and that the $10 actually covers shipping for the product to reach me. I should include the $10 check and pay for subsequent return shipping of my old product. I am extremely frustrated because shipping the old unit will cost around $22, totaling $32 for this one blade replacement while the entire unit costs $50. Beware of their hidden shipping fees, even under warranty.

If I could give Cuisinart 0 stars I would. I've owned 2 Cuisinart knives and both only worked one time. When I used them the second time it wouldn't even turn on. These were not the bottom of the line knives. So, after the second knife broke, I decided to contact Cuisinart and tell them of the situation. The representative was extremely rude, sarcastic and disrespectful on the phone, which I certainly didn't appreciate. All I was offered was a 20% coupon to purchase another knife. I can tell you, I will NEVER purchase another Cuisinart product. Most of their products I owned have been JUNK. There are better brands out there that are far more reliable than Cuisinart as well as customer service reps that are far more respectful than the ones Cuisinart has working for them.

I brought a pressure cooker since Feb. 16 and had only used it 5 times. It is now stop cooking. I called them regarding it and the customer service rep told me that they will send me the product replacement and I need to send them the old one back with a $10 for shipping. I asked, "Why do I have to pay for that?" She told me that since the product still under warranty, they will pay for the shipping one way to me. The $10 is for me to ship the broken unit back to them. All I need is to put the old unit in the box that I receive the replacement and the $10 check for shipping it back. I asked her so that it right? She said yes and the unit they are sending me would have the return label in it for shipping it back that is why I have to include the $10 in there.

Cuisinart Coffee Maker Model DGB-700BC - On the morning of 12/16/2016, I made coffee as usual. I was nearby when I heard a popping noise and walked into the kitchen to see smoke pouring out of the base of the coffee maker that I have been using for the last eight years or so. I unplugged the unit and brought it outside since the smoke was horrible. I opened the windows to air out the place. A while later, bringing in the unit I looked up the model number and searched online to see if there was a recall due to a fire hazard. I saw other who reported the same problem. A call to the Consumer Product Safety Commission and reported what happened. After numerous calls to Cuisinart, I finally got through. Their response... "we have a 3 year warranty but we can replace the unit with the same model." I refused the offer and stressed that the reason for the call was to have this unit recalled. The matter was to be sent to the Corporate Office.

Debi 700 - I have had a brewery and grind for the past 9 years. Loved it, but sadly it broke. Went online and purchased a new one March 2016. Woke up 12/2016 while enjoying a cup of coffee started smelling a hot smell... Looked at coffeemaker and black smoke was billowing out from underneath it. Immediately unplugged. Thankfully we were home or office house would have caught fire. Called customer service and they said would receive a new one within 5-7 business days... Still haven't received anything... And can't get a hold of cs... Very upset.

I bought this can opener thinking it would be good since the price is more than most. I got a can opener that won't even open the can. It stops and starts and then you basically have to pry it off! I emailed the company, provided them with all the information, except receipt since I threw it away. They would NOT replace it nor would they send the part to open the can! It is worthless! Save your money and buy a cheaper brand that does what it is supposed to do! Shame on Cuisinart for not making it right!

3 years in a row year the bowl components have broken (the 2 replacement/new ones too). (DFP-14N series). Each year they replaced the broken piece at no charge, however, we had to send back the broken part and pay the postage and insurance. The product was purchased in December 2012. This year first they wanted $40 for the replacement part and then after speaking with the supervisor it was reduced to $20 for the replacement part. The motor has been working great, but the plastic pieces just don't last. Not a product for those who love to cook! We have been Cuisinart lovers for at 30 years as they always stood behind their products, but now they don't, not after 3 years, even though the bowl components were new EVERY year. Went to the store today and opened a display Cuisinart and the top broke!!! Done with this company. Today we purchased a Breville! Fingers crossed.

I purchased a set of Cuisinart Induction cookware in March 2014 from Bed Bath & Beyond. The 10" skillet stopped working on my stovetop due to the aluminum plate on the bottom of the pan coming loose in one area. The customer service department keeps requesting pictures, I've sent them pics several times. Just because I can't lift the aluminum plate and photo where it's loose, they don't believe me. But, you can tap on the plate and hear it's unattached in the middle areas around the center, which keeps the skillet from working.

Cuisinart Bfp-703 Blender/Food Processor. I bought the blender less than a year ago. I have used it 10/15 times max and the motor just quit on the last time. The lights come on but no power. I called Cuisinart and they asked for a replacement motor. They told me they can't send parts I'd have to send it back at my own cost, have their people fix it. Then bill me for the cost. This would raise the price of getting it fixed which I think is what they count on. They are a very bad company IMO and I feel I have been ripped off!

Called to replace a defective unit which is still under warranty. After days of back and forth of emails and submitting all documentations to prove purchase, they agreed to replace it but since then I haven't heard anything and they are not replying to my frequent emails!

If I could give this zero stars I would. I wrote to Cuisinart regarding a coffee pot that leaked and continually flooded my counters. WORST CUSTOMER SERVICE ever. 20 emails... I included photos, serial numbers, and receipts. They wanted me to do this, do that, then this. THEN repeated those things after I told them I tried and they did not work. 25 EMAILS. I finally told them I will never purchase another Cuisinart product again. I highly recommend steering clear of this company unless you want to spend time on Youtube trying to figure out how to fix your own small appliances. We paid over $100 for this coffee pot - for that I would have expected much better customer service. One of the most frustrating experiences of my life. Avoid their products at all costs.

We purchased this knife about 2 years ago and it has never worked the way it should. Blades won't cut when you put pressure on them. Called because read several reviews about a gear that is plastic and won't make the knife work properly. Customer service said, "Well we have a 3 year limited warranty but we can't do anything about it." End of story. She didn't even want to try and help, just wanted me off the phone and I told her Cuisinart just lost a customer, no reaction, could have cared less. If I could give it no stars I would, I guess customer service is a lost art.

I took over the dish washing because my wife's hands are not strong anymore. I wrote a letter paper and Ink to complain about how difficult it is to clean Cuisinart's Stainless cooking utensils. They wrote back. I need to put in more butter or oil whenever I fry. It is very hard to get the pan clean with or without more oil. They sent a letter back saying I must use more. To fry an egg I must float it in butter. Their plain type of pots and pan sets are garbage. I thought I would pack them and send them back to the president of the company but it would cost $60. I wish they had a 1/2 star rating--one star is too much.

Regretfully this is a letter of complaint. After having done a lot of research on you Cuisinart Fp11 and reading many reviews that claimed it was one of the best on the market. I regret to say that it is a piece of junk. It does not perform as advertised, when slicing or shredding it packs the food up around the cover and doesn't deposit it in the holding chamber. Also it leaves big junks of whatever you are trying to process sitting on top of the shredding and or slicing blade. I have had this product about 9 months and have used it about 4 times. I thought I was doing something wrong because of all the glowing reviews I read about it, but I have finally decided that it is just poor design of the cover. If I could I would send this back in a heartbeat. I regret that I can't recommend this product to anyone at this point.

I bought my third Cuisinart coffeemaker. And only had it a little over 2 years. Called the company and they wanted me to send 10 dollars and pay to box and send the complete coffeemaker to them. I am a snowbird and gone 5 months out of the year. So you can say I only used it for a year. I paid over 100.00 dollars for it and it's already leaking? Very disappointed and think they are going on their reputation. Which is no longer of value.

I recently contacted Cuisinart customer service to inquiry about the possibility of replacing a 10 inch skillet from a new pots and pans set that I purchased over an year ago (Cuisinart® DSI Induction Ready Hard Anodized). The skillet got scratched by using a wood spoon on it. The customer service was first contacted by email, and considering the length that took for them to provide a simple answer, I called. The customer service representative clearly had very little desire to help me and informed that I would have to wait for the email answer. When I asked for a recommendation of replacement for a product with the exactly same features, she said that it would be up to me to search the web and find the product.

My blender had a 3-year warranty but quit working after approximately 1 year. Upon contacting Cuisinart, I had to return the blender paying shipping to get it to them, plus I had to include a $10 check paying for return shipping back to me. They sent me an old damaged blender back instead of a new one. It had deep scratches, and the base was cracked on the side. Needless to say, I was not happy. I called them back and was told they would have to contact the Corporate office and I would have to call back to retrieve reply.

I received The Cuisinart Griddler Gourmet as a gift (purchased from Costco, Royal Palm Beach Fla.) the packaging totally intact and unopened. When opened April 2016 I found a back leg missing and the handle attached only on one side, rendering the unit totally unusable for waffles & grilled cheese as intended usage. I contacted Cuisinart 4-10-16 via their website asking for advice on how to rectify the problem and got NO response. Then May 12, 2016 I called the customer service number and spoke to a rep. They said the unit had been manufactured in 2012 for a membership store, their responsibility ended July 2105, and that now without a sales receipt I was "SOL", Costco sold this unit January 8, 2106. Not being A Costco member I felt going directly to the manufacturer was my way to go. Cuisinart I always thought to be a reputable company but they have cut off dates for backing their products and don't reply to their email inquiries!!

Someone could be severely injured by this product! If I could give it no stars I would. When using the blender in a soup, the blade shattered and left pieces of metal in the pot. I was unaware the blade was broken as the soup had blended enough before I served it. Then my husband almost swallowed a shard of metal! When I called Cuisinart to alert them and complain they told me they would give me a discount if I purchased a new one! The correct response would have been to refund my money and ask their engineering staff about the safety of this product. NEVER buying this kind of product from them again. Makes me think twice about buying any other Cuisinart product for that matter. Incredibly irresponsible.

Cuisinart's customer service is dreadful. They tell you there is no troubleshooting method for a problem and even though the item was purchased within 2 months, you have to pay to ship the defective item back to them. I am now replacing this item for the third time, and the previous two times the item has had the exact same issue. I am hoping the third time is the charm, but who knows.

Absolutely unhappy about CuisinART customer service. If after a few months their product is broken, they want you to send the product to them ON YOUR COST. This is ridiculous. They sold something not well done and make me pay for this. No, no, no! Never again Cuisinart.

DGB-700 Fully Automatic Burr Grind and Brew - Bought online from Sears 4/9/16. Like the unit but the heating plate caught on fire on the morning of 7/27/16. Lucky for me I was at home (I usually go for a walk and leave the coffeemaker running) heard the strange popping sound and was able to unplug the cord. Cuisinart needs to recall this coffeemakers before it sets a house on fire. I contacted Sears and they told me somebody will contact me in the next 12-48 hours.

Purchased this coffee maker in October of 2015. Water started leaking from the base of the unit today. I called Cuisinart and it will cost me $10 for them to ship me a new one and I would have to pay for return shipping on the old one. I want a refund, not another Cuisinart. I am going to contact consumer relations and see where that gets me. Very disappointed.

I love the look of the Cuisinart single serve brewer SS-5. It uses K cups or comes with a single cup basket, and it's much smaller than any Keurig machine. Unfortunately, IT'S A PIECE OF GARBAGE. We have purchased 3 in the last 2 months. At this point, we can't take them back to the store anymore, or I'm sure we will be flagged for something weird going on, and all Cuisinart will do is send us another one in 2 weeks or so. Which means if we want coffee, we have to go buy it every day or buy another coffee pot in the meantime. The company didn't have anyone in customer service that I could complain to. Really odd in this day and age where most companies actually care about their customer's satisfaction. BUY ANOTHER BRAND. THIS IS PRETTY, BUT WON'T WORK FOR MORE THAN A FEW DAYS.

Was told that my coffee maker could be replaced by one representative and needed to pay a shipping fee of $10 to send back old coffee machine. I would call back tomorrow to make payment and she said that would be fine just to call this number. When I called that number the next day it was the wrong number so I had to relook it up to call the company back and spoke with a different representative who told me that they could not replace my coffee maker. Basically I am out of a coffee maker now due to their poor manufacturing. This coffeemaker sprung a hole which cause the water to leak from the pot.

I purchased this for my husband Dec 2015. By the end of Feb 2016 it did not work. When calls were made to customer service I was on hold so long I would have to hang up. I finally talked with someone late March. I was promised a new pot would be sent. It is now May 30th. No replacement, no contact.

Purchased this coffeemaker, was happy with it until the blinking clean light never came on and coffeemaker would not turn on. After cleaning it would work, but the product brochure states cleaning light would turn on when cleaning was needed. The coffeemaker went out as soon as warranty went out. All I got from the Cuisinart company was "I am sorry but you have to replace product." For the price you pay for this product it should last longer than warranty. I think I would rather buy a cheaper coffeemaker and replace when needed. With the Cuisinart you also have to replace carbon filters so it was an expense all the way around. Would not purchase this product again. Take my chances on a cheaper one.

I had my Cuisinart GR-4N 5-in-1 Griddler for under 2 years and all of a sudden the temp start to go up extremely high so I contact them for a replacement. They told me I need to pay for shipping back and for the new one as well its a total of min $35. So I told him its not that the handle or parts are broken, the whole machine is getting hot and it almost burnt my house. He answered, "Did it burnt, if not you have to pay the shipping."

I have to update my review from May 7 2016. I went to Sears to exchange my coffee pot that caught on fire and went to the store in Raleigh NC at Triangle Town Center. The manager (Sam) I not sure of his name - Sam really wanted to make me happy. Told me to get the coffee pot and he would exchange it. They did not have one and it was on back order. The manager went the extra mile and did what I did not want to do. Sam called Cuisinart and stayed on hold for an hour while I shopped the mall. I check back a couple of times and finally he gave me a reference number and stated someone from Cuisinart would contact me within 2 days.

I have had nothing but trouble with getting my second coffee pot warrantied. We had our very first (this one is our 3rd I think) Cuisinart coffee pot for about 8 years so when it failed we didn't think too much of it. We loved the coffee pot so we replaced it with the same model but unfortunately that coffee pot didn't last a year. Cuisinart was very good about that warranty transaction - they even sent me a call tag for the return of the coffee pot. They did however let me know that our model was no longer available and they would be sending us a comparable unit. The unit they sent us was definitely different but it still brewed a good cup coffee so we didn't make any fuss over it. However that coffee pot only lasted about 6 months before the hinges for the lid broke.

We purchased this coffee maker around Christmas 2015 and it replaced a model we had been using for at least 12 years. The Grind feature I set for 6:15 am so that will wake us up and we can get breakfast in time to get out to work. The old model worked fine but it was a little slow brewing, that's why the change. After 3 months, I was getting coffee ground on top of the brew basket as well as in and that didn't seem right. But I cleaned the parts every night with soap and water and then dry them and put them back. I notified CS and they were ok on the 3-year warranty. I told them the grind basket seem to go down a little harder when I first got it, so they sent me a free lid. Next morning there was even more grounds on top the brewing lid.

My experience has been like so many others. I know now that the problem with the toasters has been going on for a very long time. I have read posts over a year old of people who are having the exact same problem with the toasters that I have been having! You have to unplug the toaster when not using it because it squeals/hums the whole time it's plugged in. It burns sections of the toast or doesn't brown at all on one side. And the return label was removed (gone) from the packing receipt when I received the box. They expect me to pay for the return of THEIR defective toaster! Their (Cuisinart/Conair) so called customer service is a total joke. Worst company I've ever dealt with. I will never buy another Cuisinart product again! Actually, this toaster was the first Cuisinart product I'd ever bought. Something really needs to be done about this company!

After many days via email with customer service regarding a warranty on a 2 quart sauce pot (warranty is for the lifetime of the original owner, I am the original owner, the handle side of the pot has cracked on both sides of where the handle is spot welded to the pot, the pot is 28 years old and is my favorite pot. It has not been abuses ever, it is stainless steel), customer service tells me the pot is too old for the warranty. That is the lifetime warranty. I will have the pot repaired at a local weld shop if possible because I love the pot. I always thought a lifetime warranty meant lifetime.

This machine has a faulty lid design that does not build enough pressure to seal. Food gets burned on the bottom waiting for the pressure to lock. Numerous attempts to get help have them cite a warranty where the consumer has to pay shipping to return the unit and pay shipping to ship its replacement. This constructively makes their warranty invalid by asking the consumer to pay more money just to get what they already paid for. It's bad, dishonest business practice and they should be called out on this and required to change their warranty language. Basically, they are ripping off consumers by selling defective units, taking people's money and then not replacing defective ones. This should be a class action lawsuit against Cuisinart and Conair.

Cuisinart DCC-1200 Series - It is a Brew Central Coffee maker that comes with a heater plate control. The coffeemaker does not keep the coffee hot even though I have adjusted this control to its highest setting. Disappointed in coffee maker and poor customer service.

My 11 cup food processor had a worn out plastic part at the spindle, so I sent it in to the AZ address for repair. Cuisinart received it on November 5, 2015. I made at least seven calls to the company since then, listening to their long and repetitive pre-recorded message each time, and each time was told something completely different than the last. Finally they told me I had to pay for the repair, which I did in December 2015 and was told I would get it in approx. 10 working days. It is now late January 2016 and no machine. I called again Jan 27, was on hold for 15 minutes, and got no solution or reason. Today I was told I need to pay again, that they changed their system and couldn't find my payment. Fixing this machine seems like a part time job. My time would have been better spent throwing it in the garbage. What a crappy and irritating experience.

Cuisinart coffee maker stopped working. Initially worked fine, and then stopped working at all. No heat and no water drip. I cleaned it, opened the bottom (4 screws) to make sure wiring was connected. Nothing worked. Called Cuisinart, the rep said warranty is voided because I unscrewed the bottom. I said, "no one unscrews the bottom unless the machine is broken. That should be acceptable." But no. Another company doing a consumer "got ya", and not standing behind their product design and functionality. The Internet seems rife with similar complaints about this coffee maker company.

Purchased a 12 cup electric Cuisinart percolator and I love the way it makes Hot flavorful coffee quickly. The handle is ergonomically designed so one can pour the brew with little effort. The heating element is well made. Those who complain that the hearing element goes out prematurely need to learn that is not a good idea to soak the appliance in water! Yes, that will shorten its lifetime. It is also dangerous.

I received a Cuisinart automatic brew & grind as a gift less than a year ago. It worked great until this morning and seems the heating elements went out. I called customer care service, and was told I'm ** out of luck with no receipt. I asked if they even send coupons or a percentage off a new one? They don't do anything to keep a customer. So we are now customers of a new Keurig coffee maker. Apparently with all the bad reviews this company refuses to make changes. They lost another, could be a lifetime customer with the word of mouth, now letting everyone know their products do not last, and the company makes no effort to correct the problems nor do they care. SOL in Florida this morning with no coffee!

So like many times before I took out one of my frozen meals, got out one of my new pots put in the stove and put water on it. I set the heat on simmer and put my frozen meal in it as well like I have done so many times before. Well I got distracted with talking to my mother on the phone and forgot about it and guess what happened! It melted my bowl on to the pot, I was thinking to myself I have got to fix this or my husband is going to be super mad as the cookware was a Xmas gift. I quickly put the pot in cold water and waited for it to cool down and the best thing ever happen! The plastic came right off with the pot still intact, no damage whatsoever, all I did was use soap and warm water and it came off like magic. No chipping away at it, no scrubbing, just the soft side of the sponge and warm water. Best cookware ever. I even took pictures to prove it.

I'll have no problem being either accurate or fair. I paid a huge sum for this top of the line square fry pan as a Christmas gift to my daughter. By chance, it was me that got the first use honors this morning to cook pancakes. The pan went into a SEVERE warp just in the pre-heating and I spent the next 1/2 hour cursing Cuisinart. What happened was what a reasonable person might expect from a pan from a low cost bargain non-brand. I made sure that I hadn't been responsible by overheating... Not I... Junk pan. Fortunately, I bought it from Kohl's and will have no problem recovering my money, but that isn't the point, that Cuisinart would put out such crap. I'm sure glad I didn't invest in a full set. I would say buying this brand is no assurance of quality. They surged on the market with their pioneering with food processors and now apparently feel they can stick their name on anything and hope for the best.

Purchased a Cuisinart 12 cup automatic grind and brew coffeemaker. I purchased it last year before 7 guests arrived for holidays. (I do not drink coffee, but needed one for company.) I used the coffeemaker maybe 7 times last year. Put it in attic and pulled it out yesterday as guests were arriving for holidays again. Simply put, the grinder does not grind coffee beans finely - there are chunks left that do not pass through the screen. If this was a machine I used on a daily basis, I could understand after a year that possibly the blades were not sharp or something else was malfunctioning. This is NOT THE CASE... It is basically a brand new coffeemaker, although it was purchased last year. I called customer service and short of me buying a new grinder, there is no resolve on the part of Cuisinart. I tell my story so that you purchase from another manufacturer as there is no customer service. Piece of junk... Be forewarned.

After receiving the Cuisinart espresso machine last year for Christmas, my boyfriend and I had 8 months to become addicted before it stopped working altogether (no power, nothing). We sent it in for repair, (which I paid for out of pocket, $30) no one ever called us to give us an update on whether they had received it or what the problem was with it. I called after 3 weeks and they said it had just been checked in for repair... a week later we receive a brand new espresso machine in the mail. This one also did not work though it did turn on, it squirted hot water everywhere. We called back and insisted on them sending someone to pick it up as I was never reimbursed for the shipping the previous time although I was assured I would be.

Received the coffee grinder last Christmas and using it a few days ago flames burst out of the motor. I called Cuisinart Customer Service and the customer jerk me around care specialist told me they would warrant it as it was made in 2013. I ask when in 2013 and they wouldn't tell me when it was made. My son bought it at Macy's in 2014 and they ask me for a receipt which I didn't have as I don't keep every receipt. Her Supervisor Sami told me to basically pound sand and if I didn't like Cuisinart take my business elsewhere. Sami you are a ** and no more Cuisinart. My last coffee brewer caught on fire and burned my cabinet. They sent a new one after 3 weeks.

My first Cuisinart was a basic model and worked very well. I decided to upgrade for more options with blades and have been extremely dissatisfied with the quality of processing food. The blades come with two fairly good sized finger holes for handling. These holes cause chunks of food to fall into the bowl and not chop. When finished I have to dig out the chunks. In desperation to make the unit chop decently I put duct tape pieces over the holes on both sides of blade. Put some apples and cranberries thru and it still left chunks on top of the blade and threw them to the outer edges and got stuck between the edge of the blade and bowl. That's it. I am done with Cuisinart. Very expensive product and very poor quality.

Cuisinart products are TERRIBLE!! I set my coffee pot to brew in the morning and I woke up to water all over my countertop and hardwood flooring! Needless to say, I will have to replace the countertop and my hardwoods due to this crap of a product!!! I will be buying a Keurig in the future! Thanks so much Cuisinart for destroying my hardwoods that they no longer make anymore! You will be getting several phone calls from me. Thanks. A very dissatisfied customer!

I have a Cuisinart Fully Automatic Burr Grind & Brew Coffeemaker, DGB-700 Series and have owned it for 13 months. On Nov 13, 2015 I started a pot of coffee. During the brewing process, I heard it making a noise that I had never heard before. I walked into the kitchen to find smoke coming from the unit and the heating plate glowing a bright red, like you would see on an electric stove. I unplugged it and took it outside as it was filling the kitchen with smoke and the strong smell of it burning.

Purchased this coffee maker less than 1 year ago and it is the worst coffee maker I have owned. The lid pops up during the brew cycle which stops the product, and the program feature stopped working. Contacted Cuisinart customer service and they informed me that I would need to return the product to AZ at my expense with a check for $10.00. This is their 3 yr warranty. Terrible!! Did not return the product and will never buy another Cuisinart product.

The Cuisinart Espresso Maker I got as a gift does not work at all anymore. I used it after many months of it being stored in my home as we were remodeling kitchen. It was in box and kept safe. When I started to use it was fine but after a year it started making grinding sounds and nothing would come out. I heard it building up pressure and getting very hot so I turned it off. Couldnt get it to work since.

I received this beautiful Cuisinart Brew System for Christmas. Just shy of 1 year, the pump began to make this grinding, terrible sound. Brewing became slow until it finally stopped. I was unable to return it as I no longer had access to my receipt. Silly girl, I buy another. Now these are $300, or close, machines from Amazon, so they were probably more expensive in the store. How angry I was, that the same thing happened. After several months, same sound, same difficulty brewing, then finally it stopped working. I have learned now to check sites like this BEFORE I buy anything because after that, I decided the old fashioned percolator would be the way to go. I have a complaint for that one too, on this site. Who protects the consumer out there for this shoddy workmanship and theft of our money?

I purchased a Cuisinart Single Serving Coffee Maker SKU 666788 from Crate and Barrel on 8/21/14. I have cleaned it according to instructions but it is malfunctioning. It will not make a full cup of coffee and often dispenses cold coffee. I paid $200.00 for it and expected it to last longer than 2 years. I have had to jump through hoops to get Cuisinart to respond. When they did they said that I had to pay the shipping cost to return the old one, and IF they decided to replace it, I would have to pay shipping for a new one. Two hundred dollars - that's $100 per year. I will never buy another Cuisinart product.

Several years ago we purchased a Cuisinart 12 cup programmable coffee maker DCC 1200. It seemed to be a good coffee maker until it suddenly quit working mid brew several days ago. We have only had the pot 4-5 years at the most. We paid approximately $70 for the pot and I would expect it to last a lot longer than 4-5 years. Of course the pot is no longer under warranty so there is nothing we can do except purchase another pot. However, it will not be a Cuisinart product!

I registered my coffeemaker under the 3 year warranty. The coffeemaker would overflow during brewing. I bought the replacement filters for the water, then was told by the customer service rep it was the carafe lid, they would send me a replacement for that, after my 3rd phone call. I asked for a supervisor to call me because after paying $100.00 I really did not want a lid! I wanted a reliable coffeemaker. My husband & I purchased a Mr. Coffee. I am completely dissatisfied with Cuisinart, their Thermal coffeemaker and warranty. Cuisinart don't make a machine that doesn't work and if you're going to cheat people, don't answer the phones!

I owned a Cuisinart coffee pot with the hot water dispenser for years and was very satisfied. Regretfully, I broke my carafe and since I didn't use the hot water dispenser, I thought I would purchase a coffee pot and got the DCC-1200. I have only had it for a few weeks and am hearing this popping/clicking sound. Not consistently, every 15 minutes or so, 3 or four pops and then it stops. I thought I would look up reviews and was very alarmed to read the number of DCC-1200 pots that have started smoking and/or gone on fire. I have not contacted Cuisinart yet, I am wondering if others have had this problem recently and if it is true cause for concern.

I purchased a coffee maker Cuisinart dcc1400c cost approx. $139. I consider it an expensive price for a disposable one since I had previous some other cheapest brands which has last a lot more, this is leaking from the bottom, besides coffee is just warm. This is the first and last time I consider shopping any product of Cuisinart. It's been about five years. I'm using it once a day only for a couple of cups. I call them to find out about repairing and they recommend me a recycling center.

I contacted Cuisinart customer service a week ago. Since, I have made three more attempts to contact them. They have made one attempt to follow up and I have not heard from them since. I purchased a popcorn machine in June of 2015 as a gift for my husband for Father's Day. The machine has been returned once to Macy's because the lever lock broke. The second week of August the lever lock broke again. I contacted CS of the problem via phone and email regarding the defect. The customer service phone rep told me but she would have a supervisor call me back. I've still not heard back from them; that was over a week ago. My email was acknowledge, but no further communications have been made by Cusinart to contact me.

I loved my Cuisinart Grind Central Stainless Coffee Grinder for 7 months. For a gift, maybe I loved it too much. I hand-washed the removable bowl at least twice a week, and ground coffee most days. In the last week, it sounded like the motor was straining. Finally, when washing the removable bowl, I found the culprit -- a cheap plastic gasket in sealing the bottom of the bowl, had mostly worn through, and was shredding.

I purchased my Cuisinart coffee pot a few years ago. I really liked how it has the grinder and the programming function. My primary complaint was that I had to clean it out every other day to ensure that it wouldn't get clogged. From that standpoint, it's a relatively high maintenance unit. But while I was relatively happy with the coffeepot, my satisfaction grew to deep dissatisfaction this morning when I was sitting at breakfast and it started smoking. At first I thought something was on the burner plate. The unit had just switched off a few minutes beforehand. Then, I noticed that smoke was coming out of the cord that connects to the back of the coffeepot. I immediately unplugged it and thanked my lucky stars that I was home when it started to smolder. This definitely could have lead to a house fire. The smell of burning plastic was awful.

Cuisinart Single Serve Brewing System - This machine works great until about 1-2 months after purchase when two needles (one entry and one exit) on the machine become clogged. I found out about one of them by reading the troubleshooting section, but the other needle I had to find out by continuing writing e-mails until finally, I got a response that unclogged the machine. This remedy isn't in the instruction booklet however, so it's a matter of getting the right person after many e-mails. I find I have to use a paperclip to unclogged these two needles about every month which can be done, but is not something I should have to do. It appears the machine is poorly designed which is unexpected for a product from such a higher end brand.

I have the extreme brew coffee machine. It works fine other than the fact that the reservoir is in the rear of the machine and the lid keeps coming unhinged. That won't last forever! It will someday (soon) break totally! Then what? After using the machine for a bit, we bought a second one because it worked well and the price was right. NOW, we have two machines that only continue to annoy!

Have purchased 2 identical machines [Shame on me] and both, after a period of 1 yr, have started leaking the hot water all over the counter. How can they continue to sell this machine with a defect is beyond me.

In 2011 we purchased a Coffee PLUS 12-cup Programmable Coffeemaker & Hot Water System. The programming functions never worked properly and within 2 years the coffeemaker began leaking on the counter, small amounts at first. I thought it was just overflow but then in increasing amounts until I realized that it had become a constant leak, and the metal parts on the bottom of the unit were rusted and leaving a stain on my countertop. There's a 3 year warranty, so I paid the $10 replacement fee to Cuisinart and paid the shipping cost to return the unit in October, 2013.

Cuisinart DCC-1000 - I had this very nice coffee maker for about a year and a half and all of a sudden, it started leaking water. I always set up my coffee the night before, as many people do, and then turn it on in the morning. One morning I notice water all over the counter so I did a test and put water in the coffee maker and put the unplugged unit in the sink. Overnight it lost about 1 1/2 cups of water. This could be a fire hazard, I think?

Purchased two different units during the past 5-6 years. First model was DCC1200. The issues being unit would not come on or would brew and turn off (this happened on several replacement units). Then purchased model DCC2850 which failed within a month (would not come on). The replacement unit started leaking water about 6 weeks ago while brewing. Currently in the process of getting it replaced. I like the product when it works but expect a longer life span out of a unit.

I'm using my second Cuisinart 10 cup coffee pot because I returned it due to it producing a lukewarm cup of coffee. I love hot coffee! It didn't make sense that this happened twice. I've put up with this for two years until I just read Ron from Odenton, MD's note. Now I know I'm not the only one. I also didn't realize Cuisinart had declined in their customer service. I will say the only time I get a hot pot of coffee is when I fill the carafe full to make 10 cups. It's steaming hot from the weight. But for just me, I only use 4 cups of water and it's not enough weight to produce heat.

We have a Cuisinart Expresso Maker which stopped working and is covered by a three year warranty. Customer Service advised they would send a shipping label which I could expect to arrive in 3-5 business days. Three weeks and five phone calls later no shipping label. I was so disgusted with the treatment I paid $23.29 to ship the unit back to them. This is simply the worst customer service experience I have known had. Despite being advised they had sent it and on two occasions saying they would e-mail the label which I could expect in 24 hours. Nothing. I think they have good products, but when they breakdown it's very difficult to get they fixed under the warranty.

Purchased a Cuisinart coffee maker for $99. Product was a total lemon. Leaked water out underneath machine and what water did stay in to make coffee, sprayed out from coffee dispenser. Called Cuisinart and they said for a $10 fee they would ship me another and I would have to return the warranty covered machine when I got the box. Couldn't quite figure out why they were charging me $10, but I needed my coffee. I called today to say I never received a return label to be informed that I had to pay the shipping. Went to post office...$49 for shipping? So, I paid $99 for machine that never worked, $10 fee and now I'm expected to pay $49 to return the thing? I called customer service and their only answer was 'did you read the warranty book'? I asked them if this made sense to them and they said 'no, not at all, but that is Conair!' Scam of a company! And you wonder why the owner is worth $3.6 Billion!

CUISINART 12 PROGRAMMABLE THERMAL COFFEEMAKER DTC-975BKN - Received this for a Christmas present... I have had a Cuisinart before this one.. I have to constantly make sure the top is securely on, otherwise I will wake up to 8 cups of coffee on the floor counter and wherever else it empties onto! I am deeply disappointed in it and will be replacing it tonight.. After 6 times since December, I am finished cleaning up coffee instead of drinking it... This is the first coffee pot that I have owned that has a mind of its own. Since it was purchased off of Amazon I do not have a receipt, so I will be out the coffee pot and the money...:(

I had a SS-300 coffee-maker that stopped working. Called the company for in-warranty repair, and was told that it was discontinued. Not only that, I would have to ship it to the company at my own cost and at maximum would only get company credit for half/lower than half of the retail price I paid to buy it. 3rd party customer service and the least helpful people I have ever spoken to who did not have any email information for any of the higher-ups. Would never buy a product from Cuisinart EVER again.

I bought my food processor off Amazon and it doesn't have a serial number on it. Now I have to pay for shipping my DEFECTIVE 4 MONTH OLD machine to the company for a replacement. What a crock of crap!!

A month ago I purchased my third Cuisinart coffee pot over the past ten years. I have never had an issue until now. The first time I used the DCC-1200 to make coffee, it started making a strange ticking noise after completing the cycle. I emailed customer service and was told to pay for shipping of a new coffee pot and shipping fees of the defective pot back to Cusinart! That is unacceptable for an $80.00 purchase! I called to speak with a supervisor after the customer service representative was rude to me and she was not any better. After ten years of buying Cuisinart coffee pots, I will be changing manufacturers! I will never purchase a Cuisinart product again. Very disappointed in the company!

We purchased a Cuisinart DTC-975BKN 12 cup programmable coffeemaker in November of 2013. In December of 2014, slightly more than one year into the three year warranty, the coffeemaker failed, with water leaking out of the bottom of the unit. I contacted Cuisinart Customer Service and was told that they would send a replacement, but that I would have to pay $10 for shipping and handling. In addition I was told that I would have to return the defective unit at my expense. The shipping charges for the return came to just under $20.

I had been a long-time owner of Cuisinart coffee makers with never a complaint. So when it was time to upgrade, I chose the Cuisinart Thermal 10-Cup Programmable Coffee Maker. It looks nice and makes good coffee, BUT the thermal carafe leaks like a sieve. No mater what position I poured from or how slow or fast, I left a pool of coffee on the counter. Additionally, the coffee right after brewing was only lukewarm. I pre-heated the carafe and my cup, and the best I could get was 147 degrees. I called Cuisinart Customer Service and the rep said they had never had a complaint about this model and that they guarantee a temperature of 181-183; so I went back to my Bed Bath & Beyond and exchanged it for another, thinking I had gotten a lemon. Same identical deal with the second.

Series DCC-2000 Coffee on Demand - We love the practicality of this coffee maker design, however the o-rings in the reservoir begin to deteriorate after two years and little black specs (that appear to be coffee grounds) begin appearing in your coffee.

I bought a blender from Cuisinart last week when I was travelling in NY and when I arrived home last weekend back in Brazil, I noticed that the blender was not working. It should be totally unacceptable to Cuisinart to sell a non-working product. I tried to get in touch with Cuisinart, both in Brazil and US and now what I heard is that the warranty is not applicable outside the US. This is not the information written in the warranty provided with the blender!!! In the warranty, some exclusions are detailed and no reference is made to products to be used overseas. Now I have a rubbish workless blender, in which I spent quite a few dollars. What should I do with it? Simply throw it away? If it worked for a couple of years and stopped, yes it would be bad, but at least acceptable. But having a NEW blender that never worked and now is useless is totally unacceptable.

Two coffee makers used mostly only on weekends at the cabin. After about one year the heater/ brewing stopped. Had used filtered water and even cleaned as recommended w/ vinegar to avoid calcium build up. No way to fix the unit, so it's landfill once again. Bought at Costco and telling them to stop selling such junk.

Purchased a Cuisinart coffee maker. Machine stopped working. Notified company which sent me a new one. Sent back old one. Guess what? New one also faulty. Made in China. Company 'reneged' on sending me a third one. Said hadn't received 1st one. Untrue.

I purchased a Cuisinart coffee maker which cost over $100. After five years the machine is not turning on. I contacted Cuisinart and explained the problem. They refused to compensate for the machine and they said there is nothing they could do. They also mentioned I could not send it back for repair. A coffee maker should last much longer than five years specially at a cost of $100. Cuisinart need to have a better policy for the consumer. Consumer beware!!! A $100 machine should not be disposable when it breaks but should be fixable.

This Cuisinart DCC1200 coffee maker is not designed to last over 3 years!!! DON'T BUY IT!!! It is leaking on inside on the bottom and I'm afraid of a fire. Since I contacted the company they said the warranty is over 3 years and they cannot fix it. My Mom's coffee maker is over 15 years old!!!!! It's not a cuisinart!!!

I bought a top of the range food processor in 2009. It was meant to last for ever but it stopped working. Obviously I lost my receipt but when I called I got through to a friendly operator who immediately agreed to pick it up the next week and deliver me a brand new top of the range one. They even called on the day to say when the driver would arrive and to call if I had any questions. I don't often write reviews and usually they are negative because it's common to get rubbish customer service. I am happy to say that Cuisinart are my new favourite company!

After only four years of use, I have entered my kitchen to find the coffee has leaked all over the counter. I have had two previous ones and they just stopped brewing. This one did too but the leaking coffee is a new thing. I have read online comments that many people have experienced the same problem. In fact Amazon has theirs under review.

I ordered a part for my food processor from the Cuisinart website in mid-November 2014. I have been getting emails every once in a while saying that the item is back ordered and to please confirm that I still want it - which I do every time. Now almost three months later, I receive another email saying that the part will actually not be coming in at all but I can order a set/kit that has the part in it. So I call to get the price and order the item and am told that they don't actually have the kit in stock. Really??? So I ask when it is expected to be in stock and am told that they are just a vendor and I will have to call Cuisinart. When I call Cuisinart, they tell me that they don't have the part and to just search online. Then they tell me that they discontinued my particular model, essentially forcing me to buy an entirely new food processor instead of a $25 part. Looks like I will be shopping and doing everything I can to avoid Cuisinart!

I used my Foreman grill unit I wore it out and then purchased a Cuisinart as a replacement. It was a waste of my $99. The cooking plates couldn't be cleaned. It cooked unevenly. I gave it to an indigent friend instead of complaining and aggravating myself. She cannot use it either. I had a small Cuisinart, but wanted a larger one to process my kosher for Passover foods. I got a dc 11 model and loved it. I store it away when it isn't Passover and only use it during that holiday. But I loved it so much that I bought a second one. It was a total dud as the food container is impossible to install for use. It was too long ago for me to find receipts. So now I am using the Passover one year round and just. It using the other. I have no idea as to what to do with the malfunctioning one. Any advice?

Have bought percolators for years. The last 2 I bought broke within a year. They are not cheap either. I can get no one to return my call. Sorry to say time to find another brand. I pay the extra for a quality product. This is not.

Purchased a Cuisinart citrus juicer three days ago. Unit is small and works ok, but the juicer is made of a black plastic and after the first use, a white haze remains that I have been unable to remove. It says to clean the juicing parts with soap and water and to not use abrasive cleaners. I have removed about 98% but it takes lots of work with a dish cloth and detergent and then you can't get into the tiny holes and crevices to make it look clean. Also, you have to clean it every two or three medium oranges you juice.

Purchased a Cuisinart Chef's Classic 11-piece cookware set a few months ago. It was purchased to add to the well-used stainless pots and pans we already have. Not for frying, braising of anything. Everything sticks to it and it is almost impossible to clean and make look nice again. We have dual ranges in our kitchen (1 gas Viking 48" and a Dacor 36 electric ceran). I called about the burned on and sticking problem and the very rude customer service person replied that this is CHEF quality cookware, and the problems is I don't know how to cook properly. I was told to start with the gas at the lowest setting and not to use an electric range. Makes no difference, stuff burns on the sides and sticks to the bottoms no matter how slow or how constantly it is stirred, or attended.

Cuisanart does not service or repair its Electrical Can Openers. These products should be either services or repaired by authorized shops or company's own service centers. It is surprising that a company of Cuisanart's stature does not have a corporate social responsibility or environmental awareness to provide such service. It is suggested me to throw this product and get a new one. It is simply creating and encouraging consumers to throw their malfunctioning products away and contribute more to our electronic waste than repair and recycle old parts on its Electrical Can openers.

DCC-1100 coffeemaker - We have owned 2, both had the same issue. After 18 or so months of use, burning smell came from plate. 1st incident I thought may have been due to overfilling reservoir so we replaced with 2nd. 18 months later we smelled wires burning and kitchen smoking. Called Cuisinart and they offered to replace maker with same model! Declined their offer and they directed my ticket to "corporate." Someone would return my call within 5 days. Have yet to hear from anyone. Emailed marketing and will continue to pursue action. This is an unsafe model and Cuisinart should act now!

We purchased an EM-200 just over a year and half ago. From the start, we had issues. The first unit failed, and we sent in back after three months use, and we did get a second unit. We had to pay for shipping. The second unit failed, and we shipped it back, again paying for shipping. The third unit failed, and we shipped it back, and paid shipping. Now, the fourth unit has failed! Even worse, despite having this fourth unit for less than nine months, we are being told it is "out of warranty" as they resort to the purchase of the first unit. So, the FOURTH unit we received in May 2014 (build in March 2014) is now broken, and out of warranty! This after spending $300 for the original, and now over $75 in shipping. Contacting the company achieves nothing, and you can see they have an "F" rating with the BBB. Run away from this company as fast as you can!!!

I received the Cuisinart Coffee Plus beverage system last Christmas (2013) and on 1/9/15 it stopped working. I can't believe that after 1 year this $130 product just up and died!! It's not like Cuisinart is a cheap brand. I just never would have guessed after a year this machine would be a throw away!! The coffee side completely died yet the hot water side still heats. I really wish I knew how to save this machine cause I loved it! Anyone have any suggestions? Is there a heating element that can be replaced?

Our DCC-750 coffeemaker gave off a clicking, then buzz sound before smoke from burning plastic rose from the carafe area. As we have our breakfast in the kitchen near the counter where this thing sits, I was able to unplug it and remove it to the outdoors before doing any additional damage beyond the acrid smoke. With the other cases here, there is an obvious defect that needs to be addressed!

1/4/15, after brewing completed, coffee maker crackled & smoked, electrical odor evident. Machine removed to outdoors. 2 year old Cuisinart model DCC2205, defective coffee maker, currently seeking recall information.

Cuisanart coffeemakers use a sure-to-fail metal fuse connector. After a few months mine started stopping during its cycle. I took mine apart because I went to a tool store to find a type of screw driver which is hard to find. Cuisanart planned it that way. They don't want you to try to fix it when it quits. After cleaning and some adjusting it worked for two more months before it started stopping during the brewing cycle again. Some people have redone the wiring but I am done with their products. Today I bought a new machine and the Cuisanart, which works if you turn it off and on every two minutes, sits in my garage for the garbage. I will never buy a Cuisanart product again. I did notice that the most recent version has a screw change on the bottom but too late for this guy. Their pay shipping hassle is not worth the time. They should have done it right the first time.

Cuisinart SS700 Single Serve Coffee Maker -K-cup. My coffee maker just stopped working, it does not brew a full cup of coffee. I tried calling the manufacturer, but they said that my machine is out of the warranty. So I am out of luck and would have to purchase a new one.

Cuisinart DCC-1150 - We have had at least 5 of these machines. The early units lasted for a good while - 2 years or so. The later units last about 5 - 9 months only, and then begin to grow very weak in length of brewing cycle time. It will progressively take more and more "attempts" at getting all of the water to turn through on the cycle. As a engineer, my opinion is that the thermal protection device is very cheap and "wears" out after only limited home use. Very disappointing, as the basic unit we like. We had our latest one replaced under warranty, and the new unit worked for only 5 months! I called customer service and they were no help at all - wanted us to pay shipping again. I told the agent we were finished with them.

I bought this blender almost a year ago and two months after I purchased it, the blade broke and had to be replaced. This past week I was using the blender and smelled something smoldering and it was the blender. The wheel where the blade had broken off and was burning. I called the company and got no results. I looked the product up in recalls and didn't see the exact blender but another one from Cuisinart with the same problem on recall. I purchased this almost a year ago at Macy in Saugus, MA.

Have owned the Cuisinart DD 1200 coffeepot for about 3 years. It had been on this morning for about 2 hours when I heard "clicking" from the kitchen. When I got to the kitchen, smelled burning electrical wires and saw smoke coming from the unit. The coffee in the pot was starting to boil. The unit had powered itself off (nothing on the digital display). Ran to carry the unit outside and allowed it to cool down. Called the 800 customer service number and they stated that this was "the first reported kind of trouble with this unit" and they would be willing to replace the unit if I mail back the power cord. When I explained that we have two homes and a Cuisinart unit in both, and that I was worried that a similar problem could occur with the other unit, the rep told me that since there's no known problem with the other unit, they would not do anything "until that unit experiences a problem". I explained that if I hadn't been in the area when the present unit malfunctioned, it could have resulted in a devastating fire, the rep still stood by the statement that until there's a problem, no action would be taken on the second coffeemaker.

My husband bought me a Cuisinart coffee maker for my birthday. I was really happy but that didn't last. The coffee maker broke down within a few months. Tried to take it back with receipt and they said warranty was only good for thirty days. So we're just out 129.00 and we really just wanted it replaced.. now we're just without. Thanks.

Cuisinart Coffee grinder Model CCM-16PC1 - My husband reports that yesterday, 12/01/2014, the coffee grinder started up on its own twice. There was coffee in the receptacle, and it was plugged in. He solved the problem by unplugging the machine. I've been concerned about strange encounters of the spirit world since this report. Generally we always have the machine plugged in, and it is fairly difficult to turn it on. The coffee catcher has to be snapped in very well.

The white lines and cup numbers wash off the pot in the dishwasher; however the lines and numbers of my Pyrex measuring cups which have been through the dishwasher for many years are still perfectly visible. Come on Cuisinart, you could do better.

On November 30, 2014, the coffee pot started smoking from the bottom area and I could see a red ring glowing on the bottom plate. I immediately pulled the plug! The smoke smelled like burning electrical wires. Here are some ongoing issues I put up with prior to the fire: the carafe leaked when you tried to fill your coffee cup, the coffee pot leaked underneath, the black 'paint' flaked on the hot plate. Purchased from Best Buy on 8/19/2011, it died on 11/30/2014 (approximately 3 yrs and 3 months). Also, I plan on calling the 800 number to voice my concern. I believe they discontinued the DCC-1100 series. *BUYER BEWARE, YOUR SAFETY MAY BE COMPROMISED.

This coffee maker was a great idea but I am on my second one and the coffee is still not hot enough. I emailed them when first one was 158 degrees and they asked that I do a cleaning, which I did. No results so I was advised to return it or send it back ($10 each way). I returned it to store and second one does the same thing...165 degrees. I assume I can just return it to the store but what a waste of time. I now assume this is a general rather than a specific problem with this coffee maker.

Two weeks ago I made morning coffee as per usual. Took a cup to dining room and 20 minutes later heard a noise from kitchen. I thought it was ice maker so I did not respond immediately. After a couple of minutes it got very loud. I ran into the kitchen to find my Cuisinart coffee maker boiling very hard with smoke pouring out around the pot. Removed pot to sink and unplugged maker [red indicator light was off]. Smoke was very acrid and reaching the ceiling. When I picked up the maker there was smoke pouring out the bottom as well. I took it outside and tossed it into the yard. It sits under a wood cabinet and I never worried about it being left on when I went out. SCARY! and disappointing.

The alarming side is that should I have programmed the coffee maker to make coffee just prior to my waking up or if I had walked out the door with the unit plugged in after the brew and warm cycle had finished. I think that this would have been a very bad situation. I am disappointed to say the least. I certainly won't purchase this product again after reading the great number of people who have had the same experience.

The machine turns off while brewing and the heating laminate is peeling. When I reported the problem they would not replace because it was past the warranty. They said they would not be held liable if it caught fire because they told me not to use.

I've had this Cuisinart coffee maker for about 4 years now and use it daily. Absolutely LOVE it! No other coffee maker I've ever encountered keeps the coffee nice and hot for 2 hours without making it taste like burnt grounds. This coffee maker is truly the best. However, lately, it turns off halfway through brewing. So far, I've been able to psyche it out by turning it back on one or two times during the brew process and that has worked. I am afraid a house brown out may have messed with the electrical component? Anyway, I'd like to call Cuisinart, but the unit is 4 years old. We have a bit of an older model at work and we use that baby 4 times a day for 5 years, and it's been working like a champ! The work Cuisinart has overflowed the coffee once or twice, but I think that is user error, overfilling the grounds and clogging it, and also we hadn't used the cleaning cycle in years. It happens when it's overfilled with grounds only.

I ordered parts for my very old, but very functional food processor. I have gone around and around with a Cuisinart authorized dealer, and Cuisinart direct and am getting NO satisfaction. This has been going on for 4 months. They sent the wrong parts THREE TIMES. Cuisinart has a 30 day return/exchange policy. My fault - I did not call sooner on the third try. However, THEY are the supposed experts in which parts I need (and yes I gave them model numbers and so on). Anyway, these are parts they stock and sell all the time. But because it's a "policy" they are not willing to work with me. BAD POLICY. So, Cuisinart - I am going to buy a new food processor, taking my $500-$700 to another company, Breville. I would have purchased another Cuisinart once my old one no longer worked. But too bad. When my Cuisinart coffee pot stops working - guess what?! I will NOT replace it with a Cuisinart. I will not purchase a Cuisinart product again. And I will make sure that my friends and family, know what poor customer service and silly policies Cuisinart purports.

I have used this DCC-1200 Series Brew Central Coffee Maker by Cuisinart for about 2 years with no problem. Primarily used to brew 4 cups once per day. Last time I brewed my usual morning coffee, I didn't hear the beeps that the coffee was ready but instead heard a strange gurgling noise from the kitchen and found the coffee in the carafe boiling - a rolling boil. Unplugged the machine. Next day, plugged it back in and tried to brew a pot while I could watch it. Clock still works but the coffee maker - absolutely NOTHING. I am surprised and disappointed in this Cuisinart product. Time to go back to Consumer Reports site... then get a Mr. Coffee.

I paid $120.00 for this piece of junk. It had a 3 year warranty and at 3 1/2 years the product just died. They will do nothing to help me and told me to take it to a small appliance person. I will never buy another Cuisinart product - EVER.

I smelled a burning smell when I got up. I checked everything I could but I wasn't able to locate the cause. When I went down later for breakfast I smelled it worse and noticed the coffee maker was burning. When I unplugged it and picked it up to move it the entire bottom warming plate crumbled out and I could see the wires in there. This product should be recalled immediately. I just read about 10 reviews that said the same thing. Don't buy this product. It works great for a while but it is not worth dying for!!!

I purchased a Cuisinart French Classic Tri-Ply Stainless 10 Pc. Set from addvantageusa.com. I love this stuff. The heat spreads quickly and evenly. The handles are nice. Stainless does not mess up the taste of my meals. It is easy to clean. Seriously, I love these pots and pans!

My Cuisinart DCC-1200 coffee maker is at my business. My wife gave it to me on my birthday, in 2011. It looks great, and makes great coffee. I only make 4 cups of coffee daily, M-F. This morning, instead of hearing the 5 beeps signaling that the brewing is finished, I heard a popping and cracking sound and smelled burning wires. I immediately unplugged the machine and removed the carafe, as the coffee was starting to boil. Apparently, the thermostat for the hot plate malfunctioned and the plate was in the initial stages of a China Syndrome. The coffee maker sits on a wooden shelf, which likely would have started burning if I had not unplugged the machine. I think it may be safer just to buy a really old Mr Coffee machine at the Goodwill store. At least maybe I could find one that wasn't made in CHINA!

I purchased this brand new on ebay from a dealer February 23, 2014 and today, August 25, 2014 it just stopped working. I still have the stickers on it!!! This has only been used about once a month to grind a pound of coffee as I only drink a cup a day. I will not buy Cuisinart again! I don't fault the seller because they couldn't have known that a well-known brand like this would be defective. But I did pay $45.00 for it and I'm NOT happy.

I was awakened at 3:30 am this morning to a strong electrical burning odor. It appeared centralized in the kitchen, but I was unable to locate exactly what was burning. I unplugged all appliances and aired the house out. It wasn't until morning when I plugged the Cuisinart Keurig (SS-300 Series) coffee maker back in, when I smelled that pungent electrical burning odor again, and it was coming from the machine. This is a single-cup unit without a timer, that has sat in the same place since I got it last month.

I LOVE Cuisinart as a Brand and HIGHLY RECOMMEND them!!!!! Their Customer Service Department was very helpful and professional. I sent in my Food Processor that was almost past the 3-year warranty and THEY SENT ME A NEW MACHINE!!!! Cuisinart really stands behind their warranty!!! The motor is guaranteed for 20 years!!! I LOVE THIS COMPANY and will always be a loyal customer and cheerleader for their products. The parent company is CONAIR!!!! Yeah CONAIR!!! I cannot say enough wonderful things about Cuisinart and CONAIR!!!!!

I have had my coffee maker about a year and all of a sudden it is taking way too long to start brewing and then it does not always empty the water reservoir. I brew 4 cups and do as instructions. I am really disappointed with it especially considering the cost.

Excerpt from my report submitted to US Consumer Product Safety Commission:

Purchased this unit and within three months it stopped working. Got a replace from where we purchased unit and it worked fine for about six months. Now when you set the programmer to start the coffee, that part works HOWEVER the unit turns itself OFF so the coffee doesn't stay hot. ALSO, sometimes it doesn't run all of the water thru the unit to make all of the coffee. You have to switch it over to the "on" cycle to get it to finish making and to keep the heating unit on. Definitely NOT impressed with this unit and definitely NOT worth the extra to pay for the Cuisinart (name doesn't always mean better).

Cuisinart Coffee Maker Model DCC-1100 - I purchased my coffee maker in Dec. 2013. Within 3 months my heating element went out. After calling and finding out they would replace it but only if I would pay shipping both ways, which was $11.00 each way, $22.00 total, I decided to go ahead and pay the shipping and get a new one. I received it approx. May 1st. My auto program didn't work from day one and now July 3rd woke up to water all over my counter. Again I called. I would need to pay shipping. I argued that this was a faulty replacement. I shouldn't have to pay shipping again - they would waive the 1st shipping but I would have to pay to ship mine back - what a crock! Do yourself a favor. Do Not purchase a Cuisinart coffee maker. Mine is going in the garbage!

Purchased the item in Jan. 2010. Returned in Dec. 2011 because the coffee maker was leaking most of water from the bottom of the unit. A new unit was shipped Jan.2012. Coffee maker started leaking again in March of this year. Contacted the customer service dept. and was promised a response, as of today none. Last date requesting a help was Jun 5, 2014. After researching online found this was a design flaw. I feel that they replaced my unit with the same design flaw.

Came downstairs to burning smell. Had made coffee already, but machine was now turned off, only plugged in. Glad I was home because smoke was pouring out of hole on the inside of lid. Wasn't new - eight years old. 12 Cup Programmable.

Cuisinart blows. Will never purchase another product from these people again, ie: coffee maker, food processor, or toaster. All that I have purchased have gone TU in less than a year. The company is of no help at all. Premium prices for MADE in CHINA garbage!!! Bought the same of the aforementioned from other companies and they are still going strong with no issues.

I love our carafe-free coffeemaker and it's great when it doesn't leak. It doesn't leak every time, but it's a mess and waste when it happens. Sometimes, there's a small puddle of water on the counter and other times, 8 cups of coffee leak out onto the counter and floor. Shopping today.