Cuisinart Reviews

Purchased a Cuisinart elemental eight processor 10/29/2018. Just open the box on 02/17/2019. It has been sitting in the box for a while now. Took everything out, notice a that I need to order a part because the Emperador was cracked. There is no customer service phone number to call and speak with a human, you have to send a contact form. I sent the model#, but I didn't see a SN# nowhere on the machine or box. They wrote several emails back asking the same question over and over again for a SN#/Model. I ask for someone to call, they wrote back and said that they called twice. I can't sit by the phone and wait for a possible call. Don't expect any help from this company once you purchase their product and I won't again. BE AWARE!

I originally contacted Cuisinart about this, but they have referred me to Best Brands. Just before Thanksgiving 2018, I purchased one of your oven mitts at my local retailer. After less than 2 months of use, your oven mitt has split between the thumb and index finger. Please see pictures attached. This caused my hand to be burned when I pulled a pizza pan out of my oven for my family. I purchased a Cuisinart item because of the long term history and quality of your company and its products. It is now obvious to me that Cuisinart has chosen to farm out its items to a company that produces poor quality. I will now think twice before I purchase another Cuisinart item. It's a shame that a quality company such as Cuisinart is now selling poorly made products to its loyal customers!!

This is the second SS 10 coffee brewer I purchased. Both had problems in a short period of time. The problem was that for no reason it won't stop pumping water out. Plug has to be pulled out. Won't reset. Company has no explanation or fix. Replacement: They charge you.

My new Cuisinart coffee pot broke. I registered this product when I first purchased. I understand products break however I'm unable to get a hold of the customer service or warranty department. It's been 4 days. I called and got a recording that the customer service department had a high call volume. I was encouraged by the recording to email the customer service department and I would hear from someone within 24 hours. I emailed and did not hear from anyone. I called again, same recording, I sent another email.

My food processor has a 3 year warranty. In the past year and a few months that I have had it, the bowl and cover and insert have broken 3 times. I called the company in late 2017 and I paid for a new cover. Service was slow. For 4 months now I have called customer service and was on hold for 2 hours, finally hung up. 5 or 6 emails to not only the U. S. email address, but also Canada thinking they might care about their company...no response. Maybe we should all file complaints to our respective attorney generals in our states. They need to be fined for failure to fulfill warranty claims and not answering calls or emails about their defective blades. THAT is a dangerous issue. Of course, we have to remember we are dealing with the Chinese here so it is no surprise...or shouldn't be. My advice to all of you in cooking land...DO NOT buy Cuisinart!!!

New coffee maker in service for less than 3 months. Warped lid and hinge prevents full closure. Customer service line is always with busy with "higher than expected call volume". Recorded message directs you to register your complaint on the website and expect a response in 24 hours. Five days later with two website requests now in the system there has been no response. After purchasing a number of Cuisinart products over the years we are done with them.

We have owned two Cuisinart food processors and both have failed due to broken working bowl covers. In both cases, the cover piece that connects between the cover and bowl allows the processor to rotate at speed. If this connection is not made, the motor will not operate. I have contacted Cuisinart about replacing them (beyond 2 yrs old), however customer service wants to charge me for the cover (out of warranty) and at the same time will provide a new bowl and "pusher" at no charge. I don't need a new bowl or pusher, I need a warranty on this critical plastic piece so that I don't spend an additional $30 every two years. Bottom-line I will not be purchasing any more Cuisinart products.

Buyers, beware! Pretty expensive Cuisinart Chef iA+ pan got badly scratched after just a single use with wooden spatula. Shocking situations to be in, when we invested in expensive pans with healthy ceramic coating. Cuisinart denied the claim, insisting we used metal utensils.

I purchased a Cuisinart SS-15 dual coffee maker this December. It was used for the first time on December 19th. This morning, December 28, it experienced an electrical failure and no longer worked. I called Cuisinart Customer support and they told me I would have to pay a ten dollar warranty fee and for shipping to have the unit exchanged. They suggested that I take it back to where I bought it. I took it back, but they refused to exchange it. They would only refund most of my money. After many years as a loyal Cuisinart customer, I am done with them. Their products have obviously degraded to junk and they have no customer service. Do not buy their products.

Updated on 01/12/2019: I last spoke to Cuisinart Warranty Department on 12/21/18 after being told 12/10/18 and charged $10 on my credit card that I would receive a replacement mixer in the mail within 10 days. Then on the 21st I was told that the warehouse was not shipping anything until January 2nd and it will be 2 day priority mailed for the delay. Today is January 11, still haven't received My replacement and on top of that was charged $10 for NOTHING! Cuisinart Warranty Department is a SCAM! NOT ONLY THAT BUT THEY ARE THIEVES!!! I absolutely will not even look at anything they offer to sell!!! I recommend that you do the same.

I generally like my Cuisinart toaster ovens even though they don't last that long. The most recent one I have has been working fine till 6 months ago when the bottom rear heater element started bending upwards due to the heat. It is now just touching the lower baking rack. As the the product warranty has expired (2 couple of years), Cuisinart will do nothing to replace the unit, only to acknowledge that the bent element is an abnormal occurrence. Unfortunately, there is nothing else I could do but to replace the toaster oven.

Regarding a Cuisinart waffle maker 3 years old, and not used on a regular basis. Very poor quality, back base has broken. Plastic components have fallen apart. Contacted Cuisinart with no solution or help. Extremely disappointed.

I bought one 3 years ago and the oven elements were not working, broiler was not functioned and I email and called customer service and no response at all. I went to Costco to purchase the same model. Unfortunately exactly same problem was happened. I contact Cuisinart customer service by email/phone and the outcome is the same. There is no response from them (my call was put on hold over an hour).

I’ve had this pot along with others in the set for several years now. The other day I accidentally allowed a pot to boil dry for only a few seconds. It was on medium heat on my ceramic cooktop. I immediately removed it and cooled it with water. The bottom of the pot actually blistered! It no longer sits flat and I don't feel comfortable using it again. I contacted Cuisinart to ask if the lifetime warranty would cover this. They said NO, only manufacturers defects are covered. If this isn’t a material defect I’m not sure what they would cover... but they certainly made no offer to replace it. After I told them I would share my now low opinion of the quality they said they may reconsider replacing it but I would have to pay for shipping! My view of Cuisinart just slipped several notches.

Simply put, do not buy this. You will regret it. I don’t know how this has a 4.5 star rating on their site. Had mine less than a year before it completely stopped working. Power light won’t even come on. Prior to that it was unreliable. Requires descaling an average of once a month but since there’s no warning light, it frequently just stops working and it takes about 10 run-throughs before it starts working. In the meantime, you waste untold numbers of coffee pods. Construction is also very flimsy compared to earlier models. I’ve switched to Keurig after this.

I bought a 4.5 Dutch oven which was very nice at first. Went to wash it and the enamel is chipping off the bottom. Got the runaround. Try to call but only getting disconnected in the end and not able to speak with anyone. I have had this pot less than a year.

Arm replacement for an ice cream maker Cuisinart ICE-50BC-MA - First the phone number given on the website gives you the usual go around and once you think it is about to get answer it is disconnect: Sorry try again! Second tries the email CONTACT US... TWICE in 7 days still no answer. Next the part is online so I order it however from the picture you can not see the plug, the one I am looking for is a circular plug, however when receiving the new arm I get a bayonet plug which does not fit. Retaining customers is hard to accomplish, Cuisinart just does not care about you: just shut up, buy and throw away, should be their motto. Anyone knows how to find this part would be welcome news. The CEO does not has a clue what is going on in his frontline!

I owned 2 older model Cuisinart coffee brewers. The first one last for years. I had no problems with it. The second broke after only 2-3 years of use. I now have a new one, model indicated above (DCC-3200). I first thought the program function wasn't working; my husband read all the instructions and figured out how to program it, so that was no issue - also: customer support was very helpful, saying they would send out a new machine immediately; all I had to do was cut the electrical cord of the one had had and send the cord back to the company.

TLDR: Cuisinart is a scam & don't expect them to honor any warranty. Cuisinart seems like a great company to buy cookware from because of their slightly reasonable prices. However, if your product is defective and breaks, don't expect them to hold up to their warranties. I bought a $30 Cuisinart coffee grinder one time. The motor inside started burning after 5 seconds of grinding coffee so I called customer service. They told me that I would need to pay to ship it back, have it be evaluated, and then I would be notified [it was defective on their part & I got a new grinder].

I have a new KitchenAid induction range with the usual glass top. I have been using Cutco pots and pans and an induction converter with no problems. I decided to buy the Cuisinart GG22-X Green Gourmet series of induction ready pans. I bought 8, 10, and 12 inch. When I used them, the glass surface of my expensive new stovetop was seriously scratched and gouged and now looks horrible. I have contacted Cuisinart and am waiting for a response.

I called beginning of April about my pretty useless smart stick hand blender. She said they would replace it BUT it wasn't in stock so they would send it when it was in stock. Six weeks later still no blender, so I called again, agent was rude and unhelpful but finally tells me it has been sat in the warehouse (NO idea how long). No "Sorry we messed up" or anything in fact he said if I hadn't received it it was my responsibility to check on it. He said once they order it, it is not their job to check it has been sent out. Does anybody else see a disconnect here. I pulled up the reviews for Cuisinart thinking they would be good and am shocked to find so many negative reviews. I'll choose another manufacturer in future!

Recently I was given a second hand Cuisinart breadmaker and it had no instructions. I went on to the Cuisinart website and contacted customer service to see if they could help me. Within 24 hours, I was sent an email with the full manual and recipes in a pdf file. I truly do appreciate this kind of service and so far, am very pleased with my new breadmaker.

After having issues with a Spice & Nut Grinder that I was given as a present I called the Cuisinart customer service line. What a misleading title that is! I was referred to the brand manager, however they were unavailable and so I was assured by the customer representative they would call back when free. No callback. 2 weeks later I tried again, only to be told the brand manager was on holiday, no one was covering for him and he would call when back in approximately a week. I pointed out I had already been waiting for 2 weeks. Again I received no callback. I have now given up on the faulty product and the company in general. Will never buy from this company again due to their shocking customer service.

Purchased Cuisinart DCC-3000 from BB&B last year for around $100. Was nice to use at first, then more after month it progressively got worse. New carbon filters less than half the recommended time, even though twice filtered water was used. Once through the main water inlet and the refrigerator itself. Would always ask for a cleaning after 2-3 pots of coffee. Soon, it was almost every pot it would ask for a cleaning. Now, it won't percolate at all. The element is hot, the filter is new, the trap is clean, the tank is free from debris and drains properly. The lid is secure and functioning properly.

I received a Cuisinart Deluxe Convection Toaster Oven as a gift in January 2017. It worked great for the first 6 months, but around July 2017, it started to slowly go downhill. It began burning all my food no matter what setting or temperature I had it on. I should not have waited to call, but I did wait until Feb 2018 it became unusable. I do have a 2 year warranty on it. The first person I spoke with was incompetent and could not understand my address after I gave it to them at least 5 times. I waited a month and no toaster came. I called again, waited on hold for 15 minutes. When I finally got to a representative, she told me to hang up and call again because her computer froze.

The 1-800 helpline they give keeps you on hold for over 40 minutes before a bad tempered customer rep. answers. They offer an option of receiving a call back when a sales rep is available but that puts you right back into the hold forever queue. They do not answer e-mail questions. They do not make it easy for the customer to get any information. I will never buy a Cuisinart product due to their sub-standard customer service.

I purchased Cuisinart 66-17N Chef's Classic Non-Stick Hard Anodized, 17 Piece Set, Black on Amazon in January. After unpacking, I immediately noticed one of the pots was oblong shaped and not round. The lid would not seal. I immediately called Cuisinart and they guy told me my best bet was to return the entire set to Amazon (re-packing 17 pieces like a puzzle and shipping a giant box back so that I can replace one piece??) because Cuisinart will take ages to replace it. I thought it was a strangely honest reply, but told him I wanted to just replace the once piece, as they're covered by a lifetime warranty.

Six Piece set of stainless Steel Knives. The so called stainless knives rusted when washed by hand and left to dry in my dish drainer. I called their customer care and they acted like this was the norm and refused to do anything about replacing or anything. Their product care was terrible. I will never recommend this product to anyone, except to tell them not to buy it.

I purchased the 12 Cup SS-15, Cuisinart, Keurig/Coffee combo unit over a month ago. The first day I noticed it leaked a lot of water all over my counter... Used it the second and third day, and the same issue. I googled to find your number, and to my surprise, I found this is a very common problem with the SS-15! Many, many people had this issue. I mentioned this to the customer service person three weeks ago, and said there should be a recall! She said because it is not a safety issue, there was no recall. She apologized and said she would send me a new replacement model that does not leak. A week later, still no replacement. Two weeks later, still no replacement...

Purchased Cuisinart Saucepan and lid (1 Qt Saucepan w / lid model M5519-14 BK) from Marshalls last December 2017. Used it two times. After last use (2/20/18) I noticed that a plastic like film was peeling from the insides of the pot. I was able to peel off a significant amount of this material. I called Cuisinart as I believe I have ingested some of this material. Cuisinart says the material is nontoxic and should not be concerned. They said I could email pictures or send the pot back to Cuisinart with a check for $7.00 to cover shipping a replacement. The cost of shipping the product back plus the $7.00 would be more than the $11.00 I originally paid for the pot.

I received the Cuisinart Coffeemaker with grinder as a Christmas gift. Within 6 months, we stopped using the grinder due to the mess and clogging it created. By the end of another 6 months we had to figure out alternatives to brewing coffee since the wiring or something went haywire on the coffeemaker. For big brews, I need to push the 1-4 cups and vice versa. Then we had to push the brew button several times per pot just to get the water in the reservoir pushed thru for the brew. I contacted Cuisinart a couple of times with no response. I would definitely not recommend this machine and I'm wondering about the brand in general.

At the end of January, one of the pusher assembly tabs that connect the large pusher to the food processor cover broke. Because of safety features, even though the cover and bowl are completely intact and the pusher is intact except for the one tab to click to the bowl, the food processor will not work (you have to click everything together for it to turn on). I could easily leave off this piece entirely and have a working food processor were it not for that, so I'm quite unhappy to start that this required piece breaks easily. This is after I've already gone through the blade recall, where I waited the better part of a year to receive that replacement part.

I accidentally dropped the cover of my Cuisinart food processor breaking off the locking tab that allows the processor to work. I ordered a replacement cover from Cuisinart on December 8, 2017. I heard nothing so on Dec 27 called to find the status of my order and was told the part was on back order. I contacted Cuisinart by email on Feb 1, 2018 and was given the same excuse the part was on back order with no date for availability. I’m now stuck with a useless food processor. Looking at these comments apparently this is a common complaint.

12" Non-Stick Teflon Fry Pan Peeling - 6 months after I purchased my non stick fry pan the surface has started to bubble. I called Cuisinart on Jan 9th and was told to email pictures of the problem and back of the pan. My email was sent on Jan 10th with pictures. A week went by so I sent another email asking for status - no response. I called on Jan 24th because now the pan has peeled and is a health hazard. I was told it had not been reviewed yet. I asked for a supervisor, and was rudely told they would tell me the same thing, I said I still want a supervisor, and she cursed at me and put me on eternal hold.

I would not buy Cuisinart Knives Block again. After 6 month a knife handle cracked then broke in 2. I do not put them in the dishwasher nor am I hard on them. Those knife are steaks knives. Very disappointing!

I have bought not one 2 espresso machines and loved product until now. My less than one year old machine loses power, just turns off, so I called customer service of which they said they will send a pickup, to box it, gave me a number to put on box, said UPS, will pick up. Well 4 phone calls and every day for 2 weeks taking out the package to be picked up, nothing has been picked up. When I call 4 calls so far... they allllll have different stories: 1. It takes 3 days. 2. It takes over 5 days keep putting out and in at night. 3. Warehouse is closed until 2 Jan, don't know why they didn't tell you. 4. I am looking at your record. Nothing was ordered to pick up!!! I wanted a supervisor, she rudely told me they would tell me the same thing, I said I still want a supervisor, she hung up... What kind of company you run? I am going to FB and letting everyone know, the company is awful.

New coffee maker failed after two weeks. Followed instructions, including supplying proof of purchase, and returned coffee maker at my cost ($37.04). Cuisinart has had this item for almost five weeks. They haven't shipped me a new coffee maker, can't seem to find out why, and I've been on hold for most of 40 minutes waiting for someone competent to address the matter competently. Never purchase a Cuisinart product.

I am on my third Cuisinart food processor. Number one, a Duck Egg FP16, intermittently would not switch on, until after four years of light use the motor gave out. UK customer service excellent and replacement sent out straight away. Number two was silver FP16 which had regular use (only pureeing homemade cooked soup). After almost four years this one had just been used, the base was switched Off but there was suddenly a horrible acrid plastic smell and smoke was coming from the base. It was hurriedly switched off at the mains and taken outside. The horrible smell remained throughout the following day! This one also replaced by return. Number three is now an FP14 as Cuisinart do not make the bigger 16 version anymore. It works but the lid seal leaks and soup runs down the outside of the bowl in spite of not putting more than .75 litres of liquid in it.

On October 30, 2017 I ordered a reservoir tank for our Cuisinart Coffee on Demand coffee maker. On 11/11 I emailed Cuisinart to inquire when the water tank would be shipped. Two days later I got an email saying that it was on backorder and they would be getting more in in 2-3 weeks. On 12/8, I sent another email to inquire when I might expect shipment of the tank. I got an automated email saying they had received my email and I could expect them to reply in 24-48 hours. I also tried calling them and sat on hold for half an hour.

My Cuisinart coffee maker broke after a few months. I called their customer service and waited on hold for close to an hour. Eventually I spoke to someone who said they would send a replacement. She instructed me to ship the defective product back to them and to include an invoice for the shipping cost which they would reimburse. The replacement coffee maker arrived and I shipped the old one back with the shipping invoice. Several weeks have gone by but the promised reimbursement hasn't arrived. I've emailed Cuisinart customer service twice but they have not responded. I dread the idea of calling and spending another hour on hold, which should not be necessary.

The lid to my food processor broke in August of 2017. I ordered a new lid and by the end of September the order was still processing. I emailed the company and was told that the lid was on back order and would not be available for two to three weeks. On November 4th after still not receiving my lid I emailed again. They did not respond in the time frame that they set (24-48 hrs) so I called them and a very nice young man explained that I called the wrong department and gave me the correct number. I called and the agent told me that the part had come in and I had not received one and that the part is again on back order and it would be two to three weeks!!

Purchased Cuisinart coffee maker bean grinder model Fourteen months ago. Hotplate overheated and had an acrid odor. Called Cuisinart and spoke with Valerie. They sent out a new coffee maker with a prepaid return label. You simply can't beat them for warranty service.

I do like Cuisinart coffee makers for their strong hot coffee, but this DCC-2800 coffee maker is not one of them. The lid design is very bad, two small plastic molded pins with springs is ready to broke at any time. I had two of those coffee makers, and in both cases those pins did not survive 12 months. Cuisinart refused to replace the last one (their 3 years warranty is one-time courtesy replacement, and you need to send the broken unit back).

I bought this coffeemaker at JCPenney about 2 months ago. The machine works fine but inside the glass window where the clock shows, there is a worm living there, probably since we got it and never noticed it. I have been calling JCPenney and Cuisinart back and forth. When I call JCPenney, they either don't answer the phone or they leave me in hold. When I called Cuisinart the first time, they told me to call back another day because their system was down. I waited a couple of days and I called again. I was told again to call back because the system was down but that they were going to replace it. I called again today and they told me that they cannot replace it because it not a malfunction!!

The bitterness of a poor product lingers long after purchase. I have experience with three Cuisinart products in three separate homes: mine, my son’s and his mother-in-law’s. All three products failed in their essential purposes, to work, make coffee or grind beans. All had electrical failures if not hazards. Mine, a coffee grinder, went up literally in smoke and failed to work a year after purchase. Going up in smoke, to me, is a fire hazard. The second and third were 12 cup coffeemaker\grinders programmable units. One failed electrically to grind but made coffee, rendering 50% of the unit lost to use. The other failed to make coffee while the grinder worked. That unit also went up in smoke right after making coffee, the owners smelled “melted plastic” and they quickly unplugged the unit; also an electrical hazard and dangerous.

Cuisinart's customer service sucks. We were given a pot and pan set for our wedding nearly three years ago. They had either a 10 year or lifetime warranty, I cannot remember which. In April, I contacted the company to ask about having two pots replaced due to them having small pits that were beginning to rust. I was told to send photos. After inspecting the rest of the pots and pans closer, I found they all were beginning to do this! I had only ever used the proper cooking utensils on them so it was nothing that I'd caused. I was approved by them looking at the photos the very end of April / early May for a new set. They told me to mail a $15 check to cover the shipping. I sent this end of May. They cashed it middle of June.

Bought a Cuisinart Supreme Grind Auto Burr Mill for grinding coffee beans. It broke shortly after the one year warranty. I contacted Cuisinart and they refused to do anything. This grinder cost $59.00+tax. This Company is the worst! They would not even consent to my returning it to be repaired. Now I am left with $59.00 book end. The Government should hold Cuisinart responsible considering the voluminous number of complaints for their low quality products!

This company is truly the worst ever, and that takes some effort the days. They offer zero support, and their service is a joke. It borders on fraud. I place an order in July for replacement parts for a good processor, and now in August I have nothing. No notice, and I have been on the phone on hole for now, 48 min. Do not buy their products.

I purchased a Cuisinart toaster oven and needed a replacement part. I paid for a new part along with shipping and still waiting on my online order to be shipped. I emailed the company and was promised a 24-48 hour response. I received no email back to me about my order. I called several times to check on my online order status and was ignored. Finally after 18 minutes on hold, I was told by the representative that my part was on "back order". I placed my order 35 days ago!!! I now have a toaster oven in my kitchen that I cannot use NOR do I even know when my part will be in.

We received this brand new Cuisinart food processor for Christmas in 2016. After 5 uses, the chopper broke. Apparently, this is a common problem, so common that they had to do a recall on some models. Therefore, they ran out of choppers. It is now the end of July in 2017 and the replacement choppers for this model are still on back order, they cannot be gotten anywhere for any price, and this $200 + food processor is unusable and unreturnable. And Cuisinart says that they have no idea when the replacement choppers will be available. DON'T BUY A CUISINART if you want to USE a food processor. Only if you want it to sit in a corner collecting dust. Terrible, terrible, terrible!!!

If you are a real, cook who uses their kitchen daily, DO NOT BUY THIS PRODUCT. HORRIBLE CUSTOMER SERVICE TOO! I believe this product works fine for non-cooking women who own designer kitchens. Sure it looks pretty on the counter, but when the spatula meets the bowl it just does not cut it. This Cuisinart food processor stopped turning on with 6 months to go on the 3-year limited warranty period. Something to do with the switch connecting with the bowl attachment. It is actually a very poor design because the whole functionality of the unit predicates on the bowl/lid/plunger parts. Meaning that the part one uses the most (attaching and unlatching the bowl) is where the power source is. I knew as soon as I open the gift that the location of the power source in the handle was going to be a problem. I was right.

I have a Cuisinart Toaster that lost its pull down button due to falling apart. They of course have no replacement so they have advised I buy a new one. It work perfectly so why would I want to buy a new one? So disappointing. I do not waste well and to me this is just a waste. I have always been a Cuisinart fan but this is making me question them as a company.

The broiler pan and grill for Cuisinart Toaster / Convection Oven TOB-195 rusts as soon as you put it in dish water or the dishwasher. I have begged them to come up with an alternative, but they don't seem to care. I have now purchased about 4 broiler pan / grill combinations from them and they have all rusted. Of course, I am very hesitant to cook food on a rusted broiler pan. If I can't find an alternative then I can't use the broiler feature on my oven.

POPCORN MACHINE EXTREMELY BAD QUALITY AND NOT CHEAP - We just bought a popcorn machine from Cuisinart, in Pottery Barn in Coral Gables Miami. After two weeks using a little. The plastic start to crack in both sides and for sure soon the inside pan will falling and the machine is useless. Extremely bad quality and I send an email to Cuisinart with many pictures showing the problem but seems they do not care about customers. Beware of this products.

I have a Cuisinart blender and recently had trouble with the motor smoking a bit with use after I'd washed the base. I did not submerge it but did rinse it under the faucet as briefly as possible so water likely got it, in small amounts. I wrote to ask if this was likely the cause, was it a concern, did I do damage etc. I was looking for information and feedback about the product. The customer service reps replied with no information but rather questions about where/when I purchased the unit.

Cuisinart coffee maker just stopped working after about 1 year. No problem, I thought. I have a warranty - since it was my 2nd C Coffee maker. I was diligent about filling out the warranty card & registering. So, I called Cuisinart since there is no way to access warranty claims on their website. After calling twice - getting transferred I was finally informed that warranty cards are only for marketing info only and I should go back in my bank records to find original receipt and then mail the coffee maker back for another coffee maker for them.

I have been waiting for my replacement blade (food processor) since Dec.16, 2016. You replacement promise multiple dates and changes those dates for delivery. I keep suggesting that you replace the whole unit if you can't get blade. I think being inconvenience for over 6 plus months is ridiculous. I didn't ask you to wait 6 months to cash my check when I purchased the unit. Your service is horrible... to say the least. I have purchased all Cuisinart products for my newly remodeled kitchen and I'm so unhappy with your company I'm ready send them all to a garage sale and replace them with another brand. I deserve better service for a loyal customer. Your service stinks and I feel your high end product and not so high end. Actually your service is very low end!!!

About 3 weeks ago, I called Cuisinart Customer Service to inquire about how to fix my 6 month old single serve coffee maker which could no longer be plugged in without tripping a circuit breaker. The gal I spoke with said that the unit was still under warranty and could be replaced free of charge. She indicated the replacement unit would be slightly different because they no longer made the one I currently had. After a while, she informed me that she had placed the order for the new unit to be sent to me and explained that I would have to pay for the return shipping of my old unit. I asked when I could expect to receive the new unit and she said 7 to 10 business days.

I purchased this coffee pot (Cuisinart DGB-650BC 10-Cup Grind & Brew) last August (11 months ago) and then in the past two days when I've made coffee I have had a burning plastic smell. I looked on this site and realize others have had similar complaints. The company is sending another coffee pot and I will have to PAY to send their faulty product back! How is it possible that a coffee maker that catches on fire isn't a problem for a company?! Does someone have to die in a fire caused by one of your products for you to fix this problem, or recall faulty expensive appliances? This coffee maker is almost $200. I had a coffee pot that cost me less than $25 last me almost 20 years. What the hell!!

I received a can opener for Christmas 2015, which would make the can opener 2 years old. The warranty on it was 3 years but of course when I contacted customer service they said the serial number was out of warranty. No chance the unit sat on a shelf for a year, or maybe old stock wherever they bought it. Either way I customer service rep. said "We will fix it for free", another said they would send me a part for free and then "Oh sorry you're out of warranty so you're out of luck". Poor communication skills, poor customer service and obviously they do not stand behind their products. Shame on them. I will never buy their products again and I will tell as many people as possible how much they stink. All over a $45 product. Stupid.

In the past, Cuisinart made the first food processor. It was a great product. Now, everything they make is inferior. I purchased the Contour, Stainless Cookware Set. It is the worst cookware I ever owned. And I cook a lot and have owned many different cookware sets. This set burned, scorched everything, never heated evenly, etc. Came with lifetime warranty. Well it will take a lifetime before they honor it.

I ordered parts for a blender, but only half the order was filled. When I emailed them about it, they replied back to call their customer service number, 800-211-9604. After waiting 37 minutes, the woman looked up my order and transferred my call to someone who couldn't help me. He transferred me back to customer service. After 53 minutes I gave up. "To resolve your issue expeditiously, we recommend that you contact us by telephone directly at 800-211-9604. Our hours of operation are Monday thru Friday, 8:00 am to 8:00 pm EST. We apologize for any inconvenience this may have caused and we look forward to assisting you. Thank you." They asked me to call them???

We purchased this coffeemaker in 2011. Fortunately we were home today when it began to melt down. The coffeemaker is beyond warranty however fire should never be an issue and after reading about other fires/electrical meltdowns with this product it is a real safety concern. We have called our relatives to inform them of this danger as we had purchased the same coffeemaker as a gift and they have a toddler.

I've been trying for SIX MONTHS to have a resolution to my issue with Cuisinart's horrible packaging, which resulted in damage to the knives (and myself because of that wretched hard plastic!). I have been calling and emailing back and forth for over six months now, getting different stories from each person, only to be told today, by a VERY rude representative, that they won't replace the item without receiving the original knives back. Trust me, that wasn't the first rude representative. I rarely write negative reviews about anything, so you know this has really gotten under my skin. I will NEVER purchase a Cuisinart product again. Ever. I will let all my friends know as well. UGH!!

Customer Service Department is laughable!! I spent most of my time on hold or more accurately, on "ignore". It took several calls and five months to finally get to the direction from Customer Service to "read the manual." The representative advised that it was my responsibility to pay for the return of my defective bowl. This was after I had already received a replacement. Why would I be responsible to pay for the return of a defective part that had no value to anyone? I was told that this is their procedure. The procedure is ridiculous!!

The lid becomes clogged. Even with regular cleaning the lid continues to clog. Coffee disperses outside of the thermal pot all over kitchen counter. I am aware of 3 other people in last 6 months with same issue. I have an email stream with Cuisinart customer service. Each new agent does not pay attention to prior emails treats each response as a new issue. I have also written Julia **, Cuisinart Marketing VP two months ago. I have had no response. Ready to purchase a Bunn coffee maker.

I sent this letter to Cuisinart three weeks ago and have not heard from them. Online, hundreds of complaints have been posted about their poor quality products. Was your sale of their coffee makers a one-time event, or are you relying on Cuisinart as a regular supplier? If you are, you should think again.

Right around the Christmas Holidays, Cuisinart announced the recall for the food processor blades. Dating back to many years. I contacted and registered for a replacement blade immediately and I haven't been able to use the appliance since for fear of the danger it potentially can cause. It is 4/27/2017 and I'm still waiting for the replacement blade. Meanwhile, they're accommodating new sales and raking in tons of money, while my family is inconvenienced with a potentially dangerous threat directly related to their product.

Recently, my wife and I have been noticing the hot water side of our coffeemaker has been turning on by itself several times throughout the day and night. Because of this, we now have to unplug the machine so it does not burn out the heating element or worse, start a fire when we are not home. I contacted Cuisinart Customer Service and was told because the device is out of warranty (3 months out of warranty) they will not do anything about it. I told them this is a fire hazard and believe it is a product defect direct from the manufacturer. The rep would not budge and said if they replaced all the appliances that are out of warranty, they would be out of business. Apparently they do not stand by their product and don't care if they lose returning customers. Neither do I.

So I purchased a juice extractor and I didn't open it or use it till I moved to my new house. It stopped working while I was using it for the first time. I called the customer service And they refused to replace the item or to return. I told the lady that I was willing to pay extra bucks for repair and shipping but she just refused! Although I was going to buy all my new house appliances Cuisinart and the kitchen gadgets, now I won't! It is just not worth it, why should I care for a business who doesn't care and listen for its customers needs!!! And what is a juice extractor besides their huge business!! It won't affect their company!! This is not how customers treated Cuisinart! You are losing your reputation by making crappy appliances which stop functioning after 1st use!

Purchased coffee maker (COD-6000PCC) Nov. 17/2015. Item has 3 year warranty. After 1 year 2.5 months, unit stopped working. Went through troubleshooting and determined there was a factory defect. Called Cuisinart Feb. 6/17, left message, name, phone number. Feb. 10/17, in the absence of a reply, sent email with issue details, and that it was not feasible to ship unit due to probable damage, asked for local repair depot. Mar. 15/17, email response stated unit had to be returned from Edmonton to Ontario for "assessment" and possible repair or replacement. Apr. 2/17 email sent that I shall not ship for prior stated reasons. Very unhappy with product and lack of customer service. Cuisinart obviously counts on customers not wanting to ship for the same reasons as I, in effect nullifying the "warranty". DO NOT BUY CUISINART COFFEE MAKERS.

Stay away from their products... if you want to keep your sanity. I have a dcc3400 coffee maker that I purchased 2 years ago (still under warranty). Need to replace the coffee filter holder (easy part. Very common. Right?) Wrong!!! After speaking with parts/Customer service twice and then a supervisor... to this date still no filter holder (a mere $4 or $5 item). Get this... they keep telling me it's a new item and that's why it's not in their "system". Keep in mind I purchased this 2 years ago!!! One bs line after another!!!

I looked up contact info for customer service online. The first number I called was the wrong one. They gave me a correct number. I wanted information on which coffee maker to buy and had three basic questions. The person who answered the call could not answer the questions and put me on hold for the first two. She was very equivocal with her answer to the first question. She came back with wrong information on the second. I asked to speak to a supervisor. She said no, that I would have to call back and talk to someone else, but not a supervisor. This was not an option she told me. She asked me several time for the model number of the my coffee maker even though I said several times that I did not own one yet and needed help deciding which one was right for me. She could not answer the final question and declined further help. I guess the answer is - buy a different brand of coffee maker.

I filed a complaint for a Cuisinart convection toaster oven that I bought in Jan, 2017. Couple months later, lot of the print on the buttons started to fade or come off. After a few email exchanges, this is what I got at the end. "Valued Customer, Thank you for your inquiry. Under the manufacturer's warranty, we cover manufacturer's defects; unfortunately, dissatisfaction is not something we can cover. Sincerely, Roger"

Have a Cuisinart Smart Stick 1 speed hand blender that I purchased at Costco. It stopped working and I wanted to just purchase the motor "stick" again. Having to throw the chopping and whisking attachments in the trash or recycle (if possible) seemed like a crime. So I got online to purchase the stick alone. I soon saw that they had upgraded to a 2 speed model, and couldn't find a source to purchase a stick alone. So I called Cuisinart customer service to ask the question and learned that they did not make the new 2-speed model interchangeable with the old parts, even though the new model comes with the same 2 attachments. Very disappointing when companies do this to sell more products with no regard for the environment. Cuisinart is off my consumer list, and I hope you will take it off of yours too. I am by no means a crazy environmentalist, but this is a no brainer!!!

I filled in the online request last January to receive a new knife blade. My model is defective and some of the metal has already chipped. Cuisinart has informed me I should receive my knife blade in June. Five months without a working food processor! I suspect they want consumers to sign up for the replacement blades asap to absolve themselves of the liability of cooking with metal parts that can chip off into food.

I would give customer service from Cuisinart a 0 if it was a choice. My coffee maker was still under the three year warranty when it broke at the beginning of February, 2017. I phoned Cuisinart and was told to send it back and they would replace it. I sent a copy of my bill and the machine on February 7, 2017. It cost me $60.00 in shipping but I wanted it to be replaced quickly. I did not hear a word from Cuisinart.

I have a recalled blade, and it says do not use. The first time I responded to their recall online in Nov. 2016, I waited weeks with no response. On 1/11/17 I called the 800 # for the recall, got a Ref. # with the person on the phone this time. So I wait many more weeks, and today 3/19/17 I call to get my status on the new blade. They tell me it will be sent in June! This is ridiculous, I had just bought it two months before the recall. Bought it to replace my old one that lasted 10 years. How can they expect people to wait 8 months, with no food processor? Now I have to go buy another one because I'm not going to wait till June! Guess what... It WILL NOT BE A CUISINART!

I purchased the Cuisinart Griddle 5-in-1 in December 2015 from Best Buy. I registered the product the next day activating the lifetime warranty. For the past three (3) months, the griddle plates no longer fit tight. There is a greenish liquid that comes from the back of the plug-in cord, and it is not heating like it once did. I sent an email to the Cuisinart customer service online February 22, 2017. They asked for the model and serial number which I provided. They then asked for the receipt or something showing I had purchased the item. Of course, I no longer have the receipt, and if I were to ask for a canceled check from my bank, this would be a fee I am not willing to pay. The warranty states lifetime. I would think they have some data somewhere as to where they can look at the information when I registered the product.

If I could give a zero, I would. My work bowl, work well cover with supreme widemouth feed tube, stem adapter, and the dicing kit materials all broke on my first use. I had submitted information for warranty in the site so I emailed their customer service. They recommended that I call, but over the span of a week and calling at various hours, the wait time was always 45+ minutes and the recording recommended submitting over email.

I returned a k cup coffee maker in the beginning of January 2017, cause it stopped working. It was still under warranty. They sent me another machine right away about 7 days. I used it for less than a month and the new coffee machine broke down and ran water all over my counter. I called and told them what happened. They said they will replace it and give me a new coffee machine. Again it will take 7 to 10 days to ship. All was good until last week when I called and ask where's my coffee machine. They said it's still waiting to be shipped. Now this is over a month I'm waiting now. I ask why it hasn't shipped. They don't know but it will ship, so I called them today again.

I filed my request for a new blade for the Little Pro Plus Cuisinart blender due to a recall. That was in Dec. 17, 2016. They have acknowledged my request and a few days ago, they wanted me to call up their 1800 472 7606 service #. I did and got connected to a machine that asked me to go online. Tomorrow will be March and until now I have not received my new blade. Very bad service, inefficient and inconsiderate. I would give it a zero.

Cuisinart recalled the blades on many of their food processors. They informed me that I have to wait 8 months for a replacement. The operator had no acceptable response for my expression that this was unacceptable and unfair, she just said, "sorry." It seems outrageous that the company can get away with simply recalling the blade when consumers have to wait 8 months for a replacement. Effectively we all have to go out and purchase a new appliance, causing a boon to the company. I asked if the company was offering discounts for new machines to affected customers. The supervisor didn't even have the courtesy to respond directly, just told the original agent to tell me "no." The agent seemed embarrassed by the response and her company.

Wish I had looked up reviews before I purchased Cuisinart product. I have a defective mixer. They want you to do all the work for their problem. You pack the product. You pay to ship BOTH WAYS. You wait for their evaluation all the while you are without the tool you bought. Most companies I worked with send you a new model, then you use their box to send the defective one back prepaid postage. I'll save you some time cuisinart, I'm throwing this garbage in the can and avoiding cuisinart brand products. It seems to be the only way I'll come out ahead in this transaction.

I would give this 0 stars if possible. I purchased this Toaster Convection oven in November of 2014. This oven has a three year warranty. The problem with the oven is that the heating elements became curved. I called in mid December 2016 to get a warranty replacement. They took my information and told me that I would have to pay $10 for the shipping, and I would have to ship back the defective oven at my expense.

I have had this unit for 3-4 months. I use it every day. I clean it every day. I run vinegar and water thru the machine every other week but despite all these here is my problem and to make matters worse Cuisinart treating me with disrespect and ignoring me. So I get up one morning brew my coffee, dispense a cup, add cream, drink half the cup in the dimly lit kitchen. I walk to the bathroom with the coffee to begin getting ready for work and notice 4-6 dead fruit flies in the coffee! I went back to the kitchen feeling sick. I just drank bugs and confused where they came from. I dump out the cup and get another, it happened again!!! So I took out the coffee reservoir, dumped it out, took a flashlight and shined it in the reservoir, at this point I puked!

Cuisinart Dec. 2016 Blade recall-- HORRIBLE UNTIMELY RESPONSE. Dec. 14, 2016 - made an online request for recalled blade replacement. Dec. 22 received an auto BS reply "soon"-- I wrote asking "WHEN?", and got "working hard for you" but was given NO DATE. Wrote back (cservepop@conair.com) asking for DATE and on Jan. 2 got email saying, "So sorry, it was the holidays-- 2-4 weeks after the new year, you will get a new blade." It is now 4+ weeks after that email. (I wrote back to them again today.) Don't hold your breath... worst recall response ever. 50+ days into their Blade recall... and NO BLADE, no email update. NO MORE CUISINART PRODUCTS FOR ME.

The worst experience I have had in memory with customer service reps and hold time. 50 minutes so far and telling to resend the same info I have sent 3 separate times already. I will never buy Cuisinart products ever, ever again.

I’d originally written to Conair about the blades being cracked on our CFP-11BCPC Cuisinart Food Processor. They immediately responded advising there was a recall re. the riveted blades, and promised to replace the blades. They are so backlogged that it will be weeks before the blades arrive. In the same initial email I advised the motor shaft cover was split and would also need replacement. As they didn’t address the issue in their first response, I wrote a second time. They quickly responded, apologized and asked that I reply with the color of our unit plus model and serial numbers of our unit, (I'd already included the model and serial numbers in my first email).

I bought this item because it was manufactured by Cuisinart but I was disappointed. It was working for a few years but less than 5 and the carousel stop working. Also, as the years go by the heat was not working as it usually did.

I am now on my third DGB-700BC Grind & Brew Coffee. I purchased the first a little over a year ago. It failed after about 5 months and was replaced free of charge under warranty. The replacement has failed after about 6 months and was also replaced under warranty. This time, Cuisinart charged me $10 shipping for the replacement and requires I ship back the defective unit. After pricing shipping cost, the cheapest I could find was $40 for ground shipping. I called customer service and complained but they were unwilling to provide a shipping label for return. Said I would be billed for new unit if I did not return defective one. So, I am forced to spend $50 total to replace a $169 unit under warranty no less! If they want the defects back, they should pay for it! This is an insane way to treat a customer if you care at all about your brand.

I have been trying to get a replacement for my dual station coffee maker since before Christmas 2016. The single-serve side stopped working after only two months. I have been given the run-around about getting a replacement. I was told initially that the warehouse was closed until the beginning of January. I have had to call 3 times, and each time I am told that they are shipping me a new product, but on subsequent calls, I find out that no action had been taken on my warranty replacement. The latest customer service rep told me that I have to return my product first, then in about 35 days, I'll get the replacement. That is absolutely unacceptable. I never had that experience with a Keurig coffee maker. I will not buy any Cuisinart products in the future.

My SmartPower blender was still under warranty when the "cutting assembly" blade broke (the black spinner broke off). Upon calling in I was told that an entire new unit would be shipped to me (blender, cups, blades, everything) and I would have to return my old unit with $10 to cover shipping. However, after reading reviews online I called again to confirm there would be a return shipping label. I was told that my warranty was "limited", and that the $10 actually covers shipping for the product to reach me. I should include the $10 check and pay for subsequent return shipping of my old product. I am extremely frustrated because shipping the old unit will cost around $22, totaling $32 for this one blade replacement while the entire unit costs $50. Beware of their hidden shipping fees, even under warranty.

If I could give Cuisinart 0 stars I would. I've owned 2 Cuisinart knives and both only worked one time. When I used them the second time it wouldn't even turn on. These were not the bottom of the line knives. So, after the second knife broke, I decided to contact Cuisinart and tell them of the situation. The representative was extremely rude, sarcastic and disrespectful on the phone, which I certainly didn't appreciate. All I was offered was a 20% coupon to purchase another knife. I can tell you, I will NEVER purchase another Cuisinart product. Most of their products I owned have been JUNK. There are better brands out there that are far more reliable than Cuisinart as well as customer service reps that are far more respectful than the ones Cuisinart has working for them.

I brought a pressure cooker since Feb. 16 and had only used it 5 times. It is now stop cooking. I called them regarding it and the customer service rep told me that they will send me the product replacement and I need to send them the old one back with a $10 for shipping. I asked, "Why do I have to pay for that?" She told me that since the product still under warranty, they will pay for the shipping one way to me. The $10 is for me to ship the broken unit back to them. All I need is to put the old unit in the box that I receive the replacement and the $10 check for shipping it back. I asked her so that it right? She said yes and the unit they are sending me would have the return label in it for shipping it back that is why I have to include the $10 in there.

Cuisinart Coffee Maker Model DGB-700BC - On the morning of 12/16/2016, I made coffee as usual. I was nearby when I heard a popping noise and walked into the kitchen to see smoke pouring out of the base of the coffee maker that I have been using for the last eight years or so. I unplugged the unit and brought it outside since the smoke was horrible. I opened the windows to air out the place. A while later, bringing in the unit I looked up the model number and searched online to see if there was a recall due to a fire hazard. I saw other who reported the same problem. A call to the Consumer Product Safety Commission and reported what happened. After numerous calls to Cuisinart, I finally got through. Their response... "we have a 3 year warranty but we can replace the unit with the same model." I refused the offer and stressed that the reason for the call was to have this unit recalled. The matter was to be sent to the Corporate Office.

Debi 700 - I have had a brewery and grind for the past 9 years. Loved it, but sadly it broke. Went online and purchased a new one March 2016. Woke up 12/2016 while enjoying a cup of coffee started smelling a hot smell... Looked at coffeemaker and black smoke was billowing out from underneath it. Immediately unplugged. Thankfully we were home or office house would have caught fire. Called customer service and they said would receive a new one within 5-7 business days... Still haven't received anything... And can't get a hold of cs... Very upset.

I bought this can opener thinking it would be good since the price is more than most. I got a can opener that won't even open the can. It stops and starts and then you basically have to pry it off! I emailed the company, provided them with all the information, except receipt since I threw it away. They would NOT replace it nor would they send the part to open the can! It is worthless! Save your money and buy a cheaper brand that does what it is supposed to do! Shame on Cuisinart for not making it right!

3 years in a row year the bowl components have broken (the 2 replacement/new ones too). (DFP-14N series). Each year they replaced the broken piece at no charge, however, we had to send back the broken part and pay the postage and insurance. The product was purchased in December 2012. This year first they wanted $40 for the replacement part and then after speaking with the supervisor it was reduced to $20 for the replacement part. The motor has been working great, but the plastic pieces just don't last. Not a product for those who love to cook! We have been Cuisinart lovers for at 30 years as they always stood behind their products, but now they don't, not after 3 years, even though the bowl components were new EVERY year. Went to the store today and opened a display Cuisinart and the top broke!!! Done with this company. Today we purchased a Breville! Fingers crossed.

I purchased a set of Cuisinart Induction cookware in March 2014 from Bed Bath & Beyond. The 10" skillet stopped working on my stovetop due to the aluminum plate on the bottom of the pan coming loose in one area. The customer service department keeps requesting pictures, I've sent them pics several times. Just because I can't lift the aluminum plate and photo where it's loose, they don't believe me. But, you can tap on the plate and hear it's unattached in the middle areas around the center, which keeps the skillet from working.

Cuisinart Bfp-703 Blender/Food Processor. I bought the blender less than a year ago. I have used it 10/15 times max and the motor just quit on the last time. The lights come on but no power. I called Cuisinart and they asked for a replacement motor. They told me they can't send parts I'd have to send it back at my own cost, have their people fix it. Then bill me for the cost. This would raise the price of getting it fixed which I think is what they count on. They are a very bad company IMO and I feel I have been ripped off!

Called to replace a defective unit which is still under warranty. After days of back and forth of emails and submitting all documentations to prove purchase, they agreed to replace it but since then I haven't heard anything and they are not replying to my frequent emails!

If I could give this zero stars I would. I wrote to Cuisinart regarding a coffee pot that leaked and continually flooded my counters. WORST CUSTOMER SERVICE ever. 20 emails... I included photos, serial numbers, and receipts. They wanted me to do this, do that, then this. THEN repeated those things after I told them I tried and they did not work. 25 EMAILS. I finally told them I will never purchase another Cuisinart product again. I highly recommend steering clear of this company unless you want to spend time on Youtube trying to figure out how to fix your own small appliances. We paid over $100 for this coffee pot - for that I would have expected much better customer service. One of the most frustrating experiences of my life. Avoid their products at all costs.

We purchased this knife about 2 years ago and it has never worked the way it should. Blades won't cut when you put pressure on them. Called because read several reviews about a gear that is plastic and won't make the knife work properly. Customer service said, "Well we have a 3 year limited warranty but we can't do anything about it." End of story. She didn't even want to try and help, just wanted me off the phone and I told her Cuisinart just lost a customer, no reaction, could have cared less. If I could give it no stars I would, I guess customer service is a lost art.

I took over the dish washing because my wife's hands are not strong anymore. I wrote a letter paper and Ink to complain about how difficult it is to clean Cuisinart's Stainless cooking utensils. They wrote back. I need to put in more butter or oil whenever I fry. It is very hard to get the pan clean with or without more oil. They sent a letter back saying I must use more. To fry an egg I must float it in butter. Their plain type of pots and pan sets are garbage. I thought I would pack them and send them back to the president of the company but it would cost $60. I wish they had a 1/2 star rating--one star is too much.

Regretfully this is a letter of complaint. After having done a lot of research on you Cuisinart Fp11 and reading many reviews that claimed it was one of the best on the market. I regret to say that it is a piece of junk. It does not perform as advertised, when slicing or shredding it packs the food up around the cover and doesn't deposit it in the holding chamber. Also it leaves big junks of whatever you are trying to process sitting on top of the shredding and or slicing blade. I have had this product about 9 months and have used it about 4 times. I thought I was doing something wrong because of all the glowing reviews I read about it, but I have finally decided that it is just poor design of the cover. If I could I would send this back in a heartbeat. I regret that I can't recommend this product to anyone at this point.

I bought my third Cuisinart coffeemaker. And only had it a little over 2 years. Called the company and they wanted me to send 10 dollars and pay to box and send the complete coffeemaker to them. I am a snowbird and gone 5 months out of the year. So you can say I only used it for a year. I paid over 100.00 dollars for it and it's already leaking? Very disappointed and think they are going on their reputation. Which is no longer of value.

I recently contacted Cuisinart customer service to inquiry about the possibility of replacing a 10 inch skillet from a new pots and pans set that I purchased over an year ago (Cuisinart® DSI Induction Ready Hard Anodized). The skillet got scratched by using a wood spoon on it. The customer service was first contacted by email, and considering the length that took for them to provide a simple answer, I called. The customer service representative clearly had very little desire to help me and informed that I would have to wait for the email answer. When I asked for a recommendation of replacement for a product with the exactly same features, she said that it would be up to me to search the web and find the product.

My blender had a 3-year warranty but quit working after approximately 1 year. Upon contacting Cuisinart, I had to return the blender paying shipping to get it to them, plus I had to include a $10 check paying for return shipping back to me. They sent me an old damaged blender back instead of a new one. It had deep scratches, and the base was cracked on the side. Needless to say, I was not happy. I called them back and was told they would have to contact the Corporate office and I would have to call back to retrieve reply.

I received The Cuisinart Griddler Gourmet as a gift (purchased from Costco, Royal Palm Beach Fla.) the packaging totally intact and unopened. When opened April 2016 I found a back leg missing and the handle attached only on one side, rendering the unit totally unusable for waffles & grilled cheese as intended usage. I contacted Cuisinart 4-10-16 via their website asking for advice on how to rectify the problem and got NO response. Then May 12, 2016 I called the customer service number and spoke to a rep. They said the unit had been manufactured in 2012 for a membership store, their responsibility ended July 2105, and that now without a sales receipt I was "SOL", Costco sold this unit January 8, 2106. Not being A Costco member I felt going directly to the manufacturer was my way to go. Cuisinart I always thought to be a reputable company but they have cut off dates for backing their products and don't reply to their email inquiries!!

Someone could be severely injured by this product! If I could give it no stars I would. When using the blender in a soup, the blade shattered and left pieces of metal in the pot. I was unaware the blade was broken as the soup had blended enough before I served it. Then my husband almost swallowed a shard of metal! When I called Cuisinart to alert them and complain they told me they would give me a discount if I purchased a new one! The correct response would have been to refund my money and ask their engineering staff about the safety of this product. NEVER buying this kind of product from them again. Makes me think twice about buying any other Cuisinart product for that matter. Incredibly irresponsible.

Cuisinart's customer service is dreadful. They tell you there is no troubleshooting method for a problem and even though the item was purchased within 2 months, you have to pay to ship the defective item back to them. I am now replacing this item for the third time, and the previous two times the item has had the exact same issue. I am hoping the third time is the charm, but who knows.

Absolutely unhappy about CuisinART customer service. If after a few months their product is broken, they want you to send the product to them ON YOUR COST. This is ridiculous. They sold something not well done and make me pay for this. No, no, no! Never again Cuisinart.

DGB-700 Fully Automatic Burr Grind and Brew - Bought online from Sears 4/9/16. Like the unit but the heating plate caught on fire on the morning of 7/27/16. Lucky for me I was at home (I usually go for a walk and leave the coffeemaker running) heard the strange popping sound and was able to unplug the cord. Cuisinart needs to recall this coffeemakers before it sets a house on fire. I contacted Sears and they told me somebody will contact me in the next 12-48 hours.

Purchased this coffee maker in October of 2015. Water started leaking from the base of the unit today. I called Cuisinart and it will cost me $10 for them to ship me a new one and I would have to pay for return shipping on the old one. I want a refund, not another Cuisinart. I am going to contact consumer relations and see where that gets me. Very disappointed.

I love the look of the Cuisinart single serve brewer SS-5. It uses K cups or comes with a single cup basket, and it's much smaller than any Keurig machine. Unfortunately, IT'S A PIECE OF GARBAGE. We have purchased 3 in the last 2 months. At this point, we can't take them back to the store anymore, or I'm sure we will be flagged for something weird going on, and all Cuisinart will do is send us another one in 2 weeks or so. Which means if we want coffee, we have to go buy it every day or buy another coffee pot in the meantime. The company didn't have anyone in customer service that I could complain to. Really odd in this day and age where most companies actually care about their customer's satisfaction. BUY ANOTHER BRAND. THIS IS PRETTY, BUT WON'T WORK FOR MORE THAN A FEW DAYS.

Was told that my coffee maker could be replaced by one representative and needed to pay a shipping fee of $10 to send back old coffee machine. I would call back tomorrow to make payment and she said that would be fine just to call this number. When I called that number the next day it was the wrong number so I had to relook it up to call the company back and spoke with a different representative who told me that they could not replace my coffee maker. Basically I am out of a coffee maker now due to their poor manufacturing. This coffeemaker sprung a hole which cause the water to leak from the pot.

I purchased this for my husband Dec 2015. By the end of Feb 2016 it did not work. When calls were made to customer service I was on hold so long I would have to hang up. I finally talked with someone late March. I was promised a new pot would be sent. It is now May 30th. No replacement, no contact.

Purchased this coffeemaker, was happy with it until the blinking clean light never came on and coffeemaker would not turn on. After cleaning it would work, but the product brochure states cleaning light would turn on when cleaning was needed. The coffeemaker went out as soon as warranty went out. All I got from the Cuisinart company was "I am sorry but you have to replace product." For the price you pay for this product it should last longer than warranty. I think I would rather buy a cheaper coffeemaker and replace when needed. With the Cuisinart you also have to replace carbon filters so it was an expense all the way around. Would not purchase this product again. Take my chances on a cheaper one.

I had my Cuisinart GR-4N 5-in-1 Griddler for under 2 years and all of a sudden the temp start to go up extremely high so I contact them for a replacement. They told me I need to pay for shipping back and for the new one as well its a total of min $35. So I told him its not that the handle or parts are broken, the whole machine is getting hot and it almost burnt my house. He answered, "Did it burnt, if not you have to pay the shipping."

I have to update my review from May 7 2016. I went to Sears to exchange my coffee pot that caught on fire and went to the store in Raleigh NC at Triangle Town Center. The manager (Sam) I not sure of his name - Sam really wanted to make me happy. Told me to get the coffee pot and he would exchange it. They did not have one and it was on back order. The manager went the extra mile and did what I did not want to do. Sam called Cuisinart and stayed on hold for an hour while I shopped the mall. I check back a couple of times and finally he gave me a reference number and stated someone from Cuisinart would contact me within 2 days.

I have had nothing but trouble with getting my second coffee pot warrantied. We had our very first (this one is our 3rd I think) Cuisinart coffee pot for about 8 years so when it failed we didn't think too much of it. We loved the coffee pot so we replaced it with the same model but unfortunately that coffee pot didn't last a year. Cuisinart was very good about that warranty transaction - they even sent me a call tag for the return of the coffee pot. They did however let me know that our model was no longer available and they would be sending us a comparable unit. The unit they sent us was definitely different but it still brewed a good cup coffee so we didn't make any fuss over it. However that coffee pot only lasted about 6 months before the hinges for the lid broke.

We purchased this coffee maker around Christmas 2015 and it replaced a model we had been using for at least 12 years. The Grind feature I set for 6:15 am so that will wake us up and we can get breakfast in time to get out to work. The old model worked fine but it was a little slow brewing, that's why the change. After 3 months, I was getting coffee ground on top of the brew basket as well as in and that didn't seem right. But I cleaned the parts every night with soap and water and then dry them and put them back. I notified CS and they were ok on the 3-year warranty. I told them the grind basket seem to go down a little harder when I first got it, so they sent me a free lid. Next morning there was even more grounds on top the brewing lid.

My experience has been like so many others. I know now that the problem with the toasters has been going on for a very long time. I have read posts over a year old of people who are having the exact same problem with the toasters that I have been having! You have to unplug the toaster when not using it because it squeals/hums the whole time it's plugged in. It burns sections of the toast or doesn't brown at all on one side. And the return label was removed (gone) from the packing receipt when I received the box. They expect me to pay for the return of THEIR defective toaster! Their (Cuisinart/Conair) so called customer service is a total joke. Worst company I've ever dealt with. I will never buy another Cuisinart product again! Actually, this toaster was the first Cuisinart product I'd ever bought. Something really needs to be done about this company!

After many days via email with customer service regarding a warranty on a 2 quart sauce pot (warranty is for the lifetime of the original owner, I am the original owner, the handle side of the pot has cracked on both sides of where the handle is spot welded to the pot, the pot is 28 years old and is my favorite pot. It has not been abuses ever, it is stainless steel), customer service tells me the pot is too old for the warranty. That is the lifetime warranty. I will have the pot repaired at a local weld shop if possible because I love the pot. I always thought a lifetime warranty meant lifetime.

This machine has a faulty lid design that does not build enough pressure to seal. Food gets burned on the bottom waiting for the pressure to lock. Numerous attempts to get help have them cite a warranty where the consumer has to pay shipping to return the unit and pay shipping to ship its replacement. This constructively makes their warranty invalid by asking the consumer to pay more money just to get what they already paid for. It's bad, dishonest business practice and they should be called out on this and required to change their warranty language. Basically, they are ripping off consumers by selling defective units, taking people's money and then not replacing defective ones. This should be a class action lawsuit against Cuisinart and Conair.

Cuisinart DCC-1200 Series - It is a Brew Central Coffee maker that comes with a heater plate control. The coffeemaker does not keep the coffee hot even though I have adjusted this control to its highest setting. Disappointed in coffee maker and poor customer service.

My 11 cup food processor had a worn out plastic part at the spindle, so I sent it in to the AZ address for repair. Cuisinart received it on November 5, 2015. I made at least seven calls to the company since then, listening to their long and repetitive pre-recorded message each time, and each time was told something completely different than the last. Finally they told me I had to pay for the repair, which I did in December 2015 and was told I would get it in approx. 10 working days. It is now late January 2016 and no machine. I called again Jan 27, was on hold for 15 minutes, and got no solution or reason. Today I was told I need to pay again, that they changed their system and couldn't find my payment. Fixing this machine seems like a part time job. My time would have been better spent throwing it in the garbage. What a crappy and irritating experience.

Cuisinart coffee maker stopped working. Initially worked fine, and then stopped working at all. No heat and no water drip. I cleaned it, opened the bottom (4 screws) to make sure wiring was connected. Nothing worked. Called Cuisinart, the rep said warranty is voided because I unscrewed the bottom. I said, "no one unscrews the bottom unless the machine is broken. That should be acceptable." But no. Another company doing a consumer "got ya", and not standing behind their product design and functionality. The Internet seems rife with similar complaints about this coffee maker company.

Purchased a 12 cup electric Cuisinart percolator and I love the way it makes Hot flavorful coffee quickly. The handle is ergonomically designed so one can pour the brew with little effort. The heating element is well made. Those who complain that the hearing element goes out prematurely need to learn that is not a good idea to soak the appliance in water! Yes, that will shorten its lifetime. It is also dangerous.

I received a Cuisinart automatic brew & grind as a gift less than a year ago. It worked great until this morning and seems the heating elements went out. I called customer care service, and was told I'm ** out of luck with no receipt. I asked if they even send coupons or a percentage off a new one? They don't do anything to keep a customer. So we are now customers of a new Keurig coffee maker. Apparently with all the bad reviews this company refuses to make changes. They lost another, could be a lifetime customer with the word of mouth, now letting everyone know their products do not last, and the company makes no effort to correct the problems nor do they care. SOL in Florida this morning with no coffee!

So like many times before I took out one of my frozen meals, got out one of my new pots put in the stove and put water on it. I set the heat on simmer and put my frozen meal in it as well like I have done so many times before. Well I got distracted with talking to my mother on the phone and forgot about it and guess what happened! It melted my bowl on to the pot, I was thinking to myself I have got to fix this or my husband is going to be super mad as the cookware was a Xmas gift. I quickly put the pot in cold water and waited for it to cool down and the best thing ever happen! The plastic came right off with the pot still intact, no damage whatsoever, all I did was use soap and warm water and it came off like magic. No chipping away at it, no scrubbing, just the soft side of the sponge and warm water. Best cookware ever. I even took pictures to prove it.

I'll have no problem being either accurate or fair. I paid a huge sum for this top of the line square fry pan as a Christmas gift to my daughter. By chance, it was me that got the first use honors this morning to cook pancakes. The pan went into a SEVERE warp just in the pre-heating and I spent the next 1/2 hour cursing Cuisinart. What happened was what a reasonable person might expect from a pan from a low cost bargain non-brand. I made sure that I hadn't been responsible by overheating... Not I... Junk pan. Fortunately, I bought it from Kohl's and will have no problem recovering my money, but that isn't the point, that Cuisinart would put out such crap. I'm sure glad I didn't invest in a full set. I would say buying this brand is no assurance of quality. They surged on the market with their pioneering with food processors and now apparently feel they can stick their name on anything and hope for the best.

Purchased a Cuisinart 12 cup automatic grind and brew coffeemaker. I purchased it last year before 7 guests arrived for holidays. (I do not drink coffee, but needed one for company.) I used the coffeemaker maybe 7 times last year. Put it in attic and pulled it out yesterday as guests were arriving for holidays again. Simply put, the grinder does not grind coffee beans finely - there are chunks left that do not pass through the screen. If this was a machine I used on a daily basis, I could understand after a year that possibly the blades were not sharp or something else was malfunctioning. This is NOT THE CASE... It is basically a brand new coffeemaker, although it was purchased last year. I called customer service and short of me buying a new grinder, there is no resolve on the part of Cuisinart. I tell my story so that you purchase from another manufacturer as there is no customer service. Piece of junk... Be forewarned.

After receiving the Cuisinart espresso machine last year for Christmas, my boyfriend and I had 8 months to become addicted before it stopped working altogether (no power, nothing). We sent it in for repair, (which I paid for out of pocket, $30) no one ever called us to give us an update on whether they had received it or what the problem was with it. I called after 3 weeks and they said it had just been checked in for repair... a week later we receive a brand new espresso machine in the mail. This one also did not work though it did turn on, it squirted hot water everywhere. We called back and insisted on them sending someone to pick it up as I was never reimbursed for the shipping the previous time although I was assured I would be.

Received the coffee grinder last Christmas and using it a few days ago flames burst out of the motor. I called Cuisinart Customer Service and the customer jerk me around care specialist told me they would warrant it as it was made in 2013. I ask when in 2013 and they wouldn't tell me when it was made. My son bought it at Macy's in 2014 and they ask me for a receipt which I didn't have as I don't keep every receipt. Her Supervisor Sami told me to basically pound sand and if I didn't like Cuisinart take my business elsewhere. Sami you are a ** and no more Cuisinart. My last coffee brewer caught on fire and burned my cabinet. They sent a new one after 3 weeks.

My first Cuisinart was a basic model and worked very well. I decided to upgrade for more options with blades and have been extremely dissatisfied with the quality of processing food. The blades come with two fairly good sized finger holes for handling. These holes cause chunks of food to fall into the bowl and not chop. When finished I have to dig out the chunks. In desperation to make the unit chop decently I put duct tape pieces over the holes on both sides of blade. Put some apples and cranberries thru and it still left chunks on top of the blade and threw them to the outer edges and got stuck between the edge of the blade and bowl. That's it. I am done with Cuisinart. Very expensive product and very poor quality.

Cuisinart products are TERRIBLE!! I set my coffee pot to brew in the morning and I woke up to water all over my countertop and hardwood flooring! Needless to say, I will have to replace the countertop and my hardwoods due to this crap of a product!!! I will be buying a Keurig in the future! Thanks so much Cuisinart for destroying my hardwoods that they no longer make anymore! You will be getting several phone calls from me. Thanks. A very dissatisfied customer!

I have a Cuisinart Fully Automatic Burr Grind & Brew Coffeemaker, DGB-700 Series and have owned it for 13 months. On Nov 13, 2015 I started a pot of coffee. During the brewing process, I heard it making a noise that I had never heard before. I walked into the kitchen to find smoke coming from the unit and the heating plate glowing a bright red, like you would see on an electric stove. I unplugged it and took it outside as it was filling the kitchen with smoke and the strong smell of it burning.

Purchased this coffee maker less than 1 year ago and it is the worst coffee maker I have owned. The lid pops up during the brew cycle which stops the product, and the program feature stopped working. Contacted Cuisinart customer service and they informed me that I would need to return the product to AZ at my expense with a check for $10.00. This is their 3 yr warranty. Terrible!! Did not return the product and will never buy another Cuisinart product.

The Cuisinart Espresso Maker I got as a gift does not work at all anymore. I used it after many months of it being stored in my home as we were remodeling kitchen. It was in box and kept safe. When I started to use it was fine but after a year it started making grinding sounds and nothing would come out. I heard it building up pressure and getting very hot so I turned it off. Couldnt get it to work since.

I received this beautiful Cuisinart Brew System for Christmas. Just shy of 1 year, the pump began to make this grinding, terrible sound. Brewing became slow until it finally stopped. I was unable to return it as I no longer had access to my receipt. Silly girl, I buy another. Now these are $300, or close, machines from Amazon, so they were probably more expensive in the store. How angry I was, that the same thing happened. After several months, same sound, same difficulty brewing, then finally it stopped working. I have learned now to check sites like this BEFORE I buy anything because after that, I decided the old fashioned percolator would be the way to go. I have a complaint for that one too, on this site. Who protects the consumer out there for this shoddy workmanship and theft of our money?

I purchased a Cuisinart Single Serving Coffee Maker SKU 666788 from Crate and Barrel on 8/21/14. I have cleaned it according to instructions but it is malfunctioning. It will not make a full cup of coffee and often dispenses cold coffee. I paid $200.00 for it and expected it to last longer than 2 years. I have had to jump through hoops to get Cuisinart to respond. When they did they said that I had to pay the shipping cost to return the old one, and IF they decided to replace it, I would have to pay shipping for a new one. Two hundred dollars - that's $100 per year. I will never buy another Cuisinart product.

Several years ago we purchased a Cuisinart 12 cup programmable coffee maker DCC 1200. It seemed to be a good coffee maker until it suddenly quit working mid brew several days ago. We have only had the pot 4-5 years at the most. We paid approximately $70 for the pot and I would expect it to last a lot longer than 4-5 years. Of course the pot is no longer under warranty so there is nothing we can do except purchase another pot. However, it will not be a Cuisinart product!

I registered my coffeemaker under the 3 year warranty. The coffeemaker would overflow during brewing. I bought the replacement filters for the water, then was told by the customer service rep it was the carafe lid, they would send me a replacement for that, after my 3rd phone call. I asked for a supervisor to call me because after paying $100.00 I really did not want a lid! I wanted a reliable coffeemaker. My husband & I purchased a Mr. Coffee. I am completely dissatisfied with Cuisinart, their Thermal coffeemaker and warranty. Cuisinart don't make a machine that doesn't work and if you're going to cheat people, don't answer the phones!

I owned a Cuisinart coffee pot with the hot water dispenser for years and was very satisfied. Regretfully, I broke my carafe and since I didn't use the hot water dispenser, I thought I would purchase a coffee pot and got the DCC-1200. I have only had it for a few weeks and am hearing this popping/clicking sound. Not consistently, every 15 minutes or so, 3 or four pops and then it stops. I thought I would look up reviews and was very alarmed to read the number of DCC-1200 pots that have started smoking and/or gone on fire. I have not contacted Cuisinart yet, I am wondering if others have had this problem recently and if it is true cause for concern.

I purchased a coffee maker Cuisinart dcc1400c cost approx. $139. I consider it an expensive price for a disposable one since I had previous some other cheapest brands which has last a lot more, this is leaking from the bottom, besides coffee is just warm. This is the first and last time I consider shopping any product of Cuisinart. It's been about five years. I'm using it once a day only for a couple of cups. I call them to find out about repairing and they recommend me a recycling center.

I contacted Cuisinart customer service a week ago. Since, I have made three more attempts to contact them. They have made one attempt to follow up and I have not heard from them since. I purchased a popcorn machine in June of 2015 as a gift for my husband for Father's Day. The machine has been returned once to Macy's because the lever lock broke. The second week of August the lever lock broke again. I contacted CS of the problem via phone and email regarding the defect. The customer service phone rep told me but she would have a supervisor call me back. I've still not heard back from them; that was over a week ago. My email was acknowledge, but no further communications have been made by Cusinart to contact me.

I loved my Cuisinart Grind Central Stainless Coffee Grinder for 7 months. For a gift, maybe I loved it too much. I hand-washed the removable bowl at least twice a week, and ground coffee most days. In the last week, it sounded like the motor was straining. Finally, when washing the removable bowl, I found the culprit -- a cheap plastic gasket in sealing the bottom of the bowl, had mostly worn through, and was shredding.

I purchased my Cuisinart coffee pot a few years ago. I really liked how it has the grinder and the programming function. My primary complaint was that I had to clean it out every other day to ensure that it wouldn't get clogged. From that standpoint, it's a relatively high maintenance unit. But while I was relatively happy with the coffeepot, my satisfaction grew to deep dissatisfaction this morning when I was sitting at breakfast and it started smoking. At first I thought something was on the burner plate. The unit had just switched off a few minutes beforehand. Then, I noticed that smoke was coming out of the cord that connects to the back of the coffeepot. I immediately unplugged it and thanked my lucky stars that I was home when it started to smolder. This definitely could have lead to a house fire. The smell of burning plastic was awful.