Conn's Appliances Reviews

This is a terrible company to do business with. Completely inept and couldn't care less about existing customers. Customer service is the worst! CS will lie to your face without any guilt. Do not waste your money or your time here.

This is the epitome of disaster. I ordered a stackable washer and dryer on 3/22/24. Promised on 4/8/24, no it will be 4/11/24, no it will be 4/18/24, no it won't be ready until 4/26/24. No one ever calls, no ever follow ups, customer service is a joke, but I will say the name is correct....it is a Conn. Sadly, I knew the founder back in Jackson, MS, and it was not that way then. However, run from this company....Horrible place. Were it possible to give a negative number certainly would.

I ordered a sofa and a mattress that was delivered on 4/8. At the time of purchase the sales associate appeared to be confused on how to order the items, but managed to complete the transaction with help. Prior to payment the three sales associates assured me that I had 24 hours to return the items. The items were attempted to be delivered on 4/8, I refused the sofa as it was ordered incorrectly and the chaise was on the incorrect side. The delivery drivers did not speak English well and I did not understand what they were saying. They removed the plastic from the mattress and left obviously irritated that I had messed up their schedule. I spoke to the warehouse manager on the delivery person's cell phone and he stated that the store would call me to resolve the issue.

We bought 2 couches from Conn's and they didn't even make it a year without ripping. We take care of our furniture, normal wear and tear, no rough housing or anything. They have ripped at 3 different seams, and have random staples falling out. I called and of course, just missed my "warranty".

If I could put zero star, I would. To start, they charge a high interest rate. We financed a refrigerator for 12 months no interest. Our plan was to pay off the fridge by that time to not accrue any interest charges. I spoke to an agent on the last payment and repeated multiple time that if this is all that’s owed? He stated yes. I hang up feeling relieved that we paid off this balance. This was in October, well now here we are in March 2024. I’m getting calls that I still owe on this fridge. Why? Well Conn’s is trying to pull the stunt that payment was not made in full. This whole time instead of calling or sent any messages Conn’s insist payment wasn’t complete. Well I have statements. Calls are recorded. They will pry on anyone they could get their hands on. Do NOT trust or go here.

First, lets start with: customer service rating = 0, it took them 6 attempts to deliver my product...still charging for said delivery fee. You can never get through and when you do finally get to actually speak to someone, they either: (i) do not know anything; (ii) transfer you a million times; or (iii) hang up on you. Service rating= 0, just missed my repair person today because they never notified me of the window of time they were going to be arriving. Then when I look at their tracking, it says 7 pm - WHAT?

I’m am very upset about my refund. I have called customer service number. I paid my account off 3week ago. I was told to check my email for a response about my refund. I never received a email and when I called customer service always tell me something different. I always paid my account on time. All I asking for is my refund. Also I paid my account off early. If someone would please contact me at **. Thank you. My name is Mrs **. So we can discuss my refund.

After purchasing a new refrigerator the delivery was estimated On 3 16-FEB-24. On the estimated delivery date I hadn't heard from them so I called. Everyone I spoke with had very heavy accents and were VERY difficult to understand. My delivery is now scheduled for 18-FEB-24, A Sunday? They made no attempt to contact me about this change. I am without a refrigerator. This is deplorable service. Obviously, they had no idea when it could be delivered. Never again. I am worried the delivery and installation will not go well.

I don’t even know where to start. From top to bottom the very heinous disgusting employees. Worst service ever. Worst professionalism ever. They are downright a total disaster of a company. The worst I’ve seen in my 50 years on this planet. Let me save you some trouble. Stay far away from these people. BUY anywhere else. Just not here. This I swear.

I went to Conn’s to purchase a bedroom set. I inquired about a dresser, a nightstand, the bed and a vanity set. I was given a price of approximately $2800 in total. I come to find out $2800 only pays for the bed and the dresser. I was furious, not only did they screw up the order. They tried to con me into purchasing only two items for such an astronomical price! Prior to figuring out they did this, they were going to send my furniture to the wrong address. I am now going to search out bells. I am never going to Conn's and I strongly recommend you don’t either.

We took an iPad we bought couple of years ago to get screen fixed. We still have protection plan. And they advised us they could not fix it. Told us they could replace it. Send us to the store and at the store they advise they don’t have that model anymore and giving us a credit of 499. The guy at the store and on the phone say we can get refund instead but call the service line they are not wanting to issue a refund but want us to use the credit and to buy more and pay more. Lady that sold us the protection plan Always assured us we could get the same item back. Now Conn's not wanting to assist. Want to make us buy another product and pay difference.

Absolute worst company ever to do business with, every time I call my balance is higher and higher. I pay more than the minimum payment. On top of that, I had a warranty on a dryer that got discontinued how about they made us pay the difference for another one. Like it's my fault the dryer was discontinued. They charge high interest rates and does not care about their loyal customers. Had over 10 accounts with Conn's but 10 is where it will stay at. Customer service is rude and they obnoxiously call you all day long when you miss a payment. NEVER AGAIN WILL I PURCHASE AND I WILL BE SURE TO TELL EVERYONE NOT TO EITHER!!

Purchased a Loveseat & Recliner last week. On each end of the recliner is mashed in on both sides. Surely didn’t look this way online. Also bought a recliner that will not extend as it should. First comment from Conn's warehouse employee was all sales are final. Not an apology of any sort. I did receive a call from Conn's but I missed it. In calling back I was told no one knew what I was referring to. Really!!!! I will never buy anything from Conn's again. Never!!!

After Conns service dept. could not replace the part in my refrigerator, I canceled the service contract but they would not refund my money. Was told I would get a refund if I went on online and submitted a request form. After more than 10 calls, I was told that my 3 year service contract was no longer good.

The absolute WORST company to deal with. Ordered the Tempo Sunglasses as a Christmas gift. Item is not as described. Issues with connectivity and fit for face. I immediately contacted Conns on Dec 26 2023 in regards to returning item. After speaking to 13 different associates from several different departments basically I am stuck with paying for an item that is defective. Who really reads the return policy before making a purchase online which isn't even a realistic return policy, 7 days on headphones which again shouldn't apply to a defective product. I was given the run around with no solution. PLEASE DON'T ORDER FROM THIS COMPANY. They do not support the products they sell in their store or online. Very disappointed. Will never shop with them again or refer anyone this company. PLEASE BEWARE. CUSTOMER SERVICE IS NO CUSTOMER SERVICE

ZERO STARS- BEWARE!!!! We purchased a Samsung TV and when it was delivered it was damaged (tiny crack in the screen). We notified Conn’s immediately and they stated we needed to send an email with pictures. They claimed this wouldn’t be an issue to return or exchange our TV. They never responded to our email! We called multiple times and were told we’d be receiving an email soon with details about an exchange. After 4 days of continual back and forth, we were told according to their notes, we waited two days before reaching out after delivery. Completely false. We have documentation of all calls and emails. Most importantly, our call history showing the day of delivery we called Conn’s within 30 min. They are refusing to exchange our TV. DO NOT purchase from Conn’s!!!!

This was my experience as a first time customer and it will most certainly be my last: I placed an order when your Cyber Monday Deals were going on and was expecting my order to get delivered on 12/4/2023. I called that morning to get the delivery time and was told that it was getting put on the truck and they didn't have a specific time. The delivery never showed up so I called that evening and was told there was a hold on my order because all of my contract documents were not completed...in which they were, as I had received the email that all documents were signed from both parties. I called again and the lady told me that it happens sometimes and she would push it through and I would receive an email. Monday morning came and I never received an email so I called back and was told that the real reason my order was on hold was because the chest of drawers I ordered were no longer in stock.

We purchased a GE Cafe $4500 fridge. It was finally delivered after the first delivery was damaged with dents. The second delivery didn’t make it because the truck was stolen. The third delivery came on November 19th, the purchase date was November 6th. We did not install it because we had to take cabinets out for it to fit but we did plug it in in our living room. After about a week, the freezer frosted up and there was water dripping out of where the water dispenser is on the front. This has not been hooked up to water!

The name says it all!!!! Do not buy the warranty from them. We started the request for repair and was told if the issue with our washer was not fixed after the 3 tries then they would replace it. After the third time it continued being the "next time." Then it was, "Well you denied the repairs," which we told them, "We did not deny it." The repair people were not showing up. We have taken days off, and have made sure there was always someone home. We started the request on September 26th and it is still a problem and I have been hung up on and never called back. My warranty runs out on Dec 23rd. This is what they are waiting on so they don't have to replace the washer the agreement says they would.

The worst experience ever. I purchased over $10,000 worth of furniture, my associate Paloma ordered the wrong sofa and now I am stuck with it since my 15 year old daughter signed for it. If the associate would not have been too busy talking about smoking weed with my son this would have never happened. They enforced their no return policy but failed to enforce their policy of asking ID from a minor and the delivery could have been delayed. Never Again!

I went into Conn’s to buy appliances and to my surprise, they were charging me for life insurance as well. After being in the store for 3 hours, they bring me a tablet that had a total for my purchase and a total that was over $1,100 more after they added the taxes. There was no detailed itemization of the appliances just those 2 totals and they wanted me to approve it. Then they told me it was for life insurance that I never asked for! I completely lost trust and was there to make a sizable 10k purchase. Beware of their slimy dealings.

Oct 15 me and my wife purchased almost $7000.00 worth of beautiful merchandise. It was delivered as promised and we are well pleased. The delivery service that I experienced lead me here. From the moment this team entered my private home, the driver was so disrespectful that I almost made them put the merchandise back on the truck. I called the store where I purchased to complain as well. CONN'S CAN DO BETTER!!!

I needed a washing machine because mine broke as luck would have it, I saw this website online and saw a washer and dryer pair by Samsung. I was trying to be funny and get the Samsung because my wife and I have a Samsung phone and let me tell you best decision ever. Smart things the pairing to my phone amazing. I'm in a little trouble because now I need the tv and refrigerator... since this review I have the tv and I'm about to get the refrigerator. Back to the washer and dryer and smart things we all been there doing laundry and go back and forth to check if the clothes are done. With smart things, it will buzz your phone. No more guessing. Also you can tell your phone what kind of clothes you are washing. It will set the cycle for you. I now help with the laundry. My wife is ecstatic... Men no more excuses. Smart things takes out the guesswork. Wifey smiling in the background....

Paid $3,500 for a top of the line washing machine by GE..Year #1 front seal went out and ruined my floor...They only replaced the seal and tech. Year #2 odor seal was having issues/not working properly. Year #3 circuit board shorted out and was a total loss...With no warranty past year 1, and GE only covers motor. At year 3 I'm replacing it as the fix is almost 2,000.

Conn's salesperson made a mistake on the invoice causing me to receive the wrong mattress. They knew a mistake had been made but corporate policy says no mattress exchanges period. I am stuck with a mattress I did not order and cannot use. I paid in full with my Master card and did not fill out or answer any questions concerning any kind of credit. My personal information was shared with at least two agencies in Florida for a Conn's credit card and thanking me for my credit application. I gave no one permission to use my personnel information for anything.

I have a sofa and loveseat from Conn's and I got a little behind on my payments because of unemployment. I was told to pay 341.80 and I called them back to change the amount due to a financial issue. The representative told me that I could pay 126.79, which I did. Conn's decided on their own to take out my account 341.80 and 126.79 after I changed the payment arrangement. This caused so many issues. They do whatever they want.

Purchased a sofa and loveseat July 2022... 6 months in the sofa seam was coming apart and after 2 trips to my home, they sewed it tight... Now a little over a year in, the loveseat threads are separating, and they say the repair is not covered... This furniture will fall apart by the time I finish paying for it... Certainly not suggesting anyone purchase from the Conn's.

Purchased a washer/dryer from the Port Richey FL store approx 1 month ago. The appliances are great, delivery experience was good. The store itself and store personnel, especially the store manager Shelly Y, please beware of their unprofessionalism and do not trust what they say. At the time of my purchase, which took over 2-1/2 hours for them to prepare the contract/invoice correctly, when I was signing the 3rd prepared contract/invoice a 5% Samsung discount for more than 2 Samsung items purchased which was advertised in the store was not on the contract/invoice. I was losing my patience for being there so long and the store manager promised that she would take care of it and have the discount credited to my account - she broke her promise.

I AM HERE TO KEEP OTHERS FROM MAKING THE SAME MISTAKE!! LOOK AT REVIEWS AND TRUST WHAT THEY SAY. I wish I would have. Now I'm here to help others. It is almost worth letting it report to my credit to not pay for a bed while my son is on the floor now because Conn's will not honor the warranty I paid for. We spent almost $10,000 and it sickens me. But I promise, I learn my lesson the 1st time. And if I can help someone else from making the same mistake, my time here is worth it.

I bought washer and dryer pair. I bought extended warranty as well. Both washer and dryer not working within 6 months. Conn’s would not service. They sent Sears service. Sears service would not repair unless I paid for myself. Conn’s would not do anything about it. I refused to pay for something that does not work and is warranted. So they file a civil lawsuit. DO NOT DO BUSINESS WITH THEM.

I bought a Samsung fridge, and a sofa, with 2 recliners. I was told no interest for one year. The total purchase was almost $6,000. Since then, I have already paid almost $6,000. They're charging about $260 per mo, which I've paid, plus more, to try to get the principal paid, yet my credit report shows instead of lowering that, it's ADDING $21 to my balance each mo!! This is actually lowering my credit score, so rather than showing that I've made early/extra payments for over 2 yrs, it has lowered my score by taking NOTHING from the principal, adding so much interest that it shows a balance INCREASE on Credit Karma every mo!!

I purchased a refrigerator from Conn's based on an advertisement that was a couple of hundred dollars cheaper than Lowe's. I am getting what I paid for! The delivery was delayed due to a truck breaking down. I could understand that. I received the item 2 days later for the refrigerator to then give out an error code that the refrigerator needs repair. We Google, we call the manufacturer, we call Conn's Customer service who tells us to call the store, we call the store who tells us we need to call online sales. I've spent my entire day trying to return a refrigerator that needs repair in less that 24 hrs of receipt. I will be making sure to do whatever I can to alert others not to purchase from Conn's thru word of mouth and social media. I will also be filing a claim thru Better Business Bureau so hopefully the next person won't have to go thru any of this.

I bought a Beauty Rest mattress with an adjustable base from Conn's furniture, after 13 months of use the mattress started sagging. Conn's will not honor the warranty I paid for. And I'm still paying for a mattress that hurts my back. I bought this product because the sale agent assured me that it would work great for my disabled husband. Now I have to roll towels and place them in the sagging area so my husband won't be in as much pain. I'm being told because there is a few stains of the bed in non-sagging areas that this caused the mattress to break down. Yet under the warranty it covers standard stain causing liquids IE blood, semen, urine ETC. This company is dishonest! They do whatever it takes to earn a buck and won't stand by their word and warranty. DO NOT BUY.

Conn’s sent a civil citation to me!!!! This issue was resolved after my last phone call escalated to a manager. She told me she would take care of everything for me. This was several years back. I have not received anything at all via mail or phone from Conn's since my last conversation with them in early 2021. In December of 2017 I purchased a mattress and two adjustable bed frames on what I was told by the young, inexperienced salesman a 24 month no-interest plan. I had cash to pay that day, but the salesman convinced me it would really help him if I did the 24 month no-interest plan, so I thought what the heck.

As we discussed in your store 081, I told you that I was overcharged for a table set (table 4 chairs and a bench). It was marked at $1,000. I have attached the sign. On the invoice it charged me $699.99 for the table, $175.99 x 4 for the chairs, and $249.99 for the bench. That totals $1,653.94 which is $653.94 above the agreed amount. The store says they can't fix it and your customer service say they can't fix this obvious error. Only the store can correct it. As you see this is ping pinging back and forth. Simply, all I'm asking for is $653.94 be credited to my account.

Purchased a dishwasher and gave them the day I was picking it up. Called them on the day I was driving 110 miles to Lubbock Tx. Just before arriving I was called and advised they no longer had it because it was shipped back to warehouse. I paid for it 4 Mar 2023 and drove to pick it up 12 Mar 2023. They would not sell me the floor model and they would not reimburse my 220 mile round trip. Horrible customer service since they made the error.

I’m writing my first review because of my first experience with doing business with Conn's - what an unbelievably terrible company. We’re first time customers who bought a new washer and dryer. Upon purchase, it confirmed next day delivery, so we paid the purchase price, along with the delivery. After 24 hours, we never received our delivery confirmation, so we reached out to customer service. After waiting an hour to speak with someone, the rep informed us that they have no delivery times until next week. Wow, deceptive business practice, much? Fine, whatever - we will go pick it up. Of course, no options for pick-up close by, so we drive the 1.5 hours to the distribution center. We arrive at the scheduled time and now have waited yet another hour at the dock, and can get zero help. Unreal. Deceptive. Unethical.

My name is William from El Paso. I have for Years dealt with the Conn's Store on Gateway West in El Paso Tx. They have always been friendly, helpful, & done pretty good. On February 2nd, 2019, I bought a new washer, dryer, & a nice LG side by side refrigerator. I also purchased the Extended warranty on all the items. Their service department has always given me good service, I have always given their service personnel good CSI scores.

After spending 2.5 hours in the store with the salesman, we completed the transaction for a wall mounted room air conditioner. We paid for delivery and installation. We received the product on Friday and were scheduled for installation on Saturday. Our weekend was primarily devoted to this project. When the installation personnel showed up, they said they could not install the unit in the wall only windows. We were VERY clear at purchase that the unit was to be installed in the wall. We told them to refund our entire purchase which included them returning to pick up the unit. That was scheduled for Sunday. The personnel that picked up the unit left a massive scratch in my hardwood floors. Awful experience. Will not recommend or shop there. Too busy trying to sell and not paying attention to the customer.

Do not buy from Conn's! The name says it all. We purchased a Samsung washer and dryer and received a damaged dryer. It is very clear that the damage was done by a forklift. We were in the process of building a laundry room so did not see the damage until we removed it from the box and took off the tape. Since we did not report it within 24 hours, they refuse to replace it. They are saying we should have checked for damage when we picked it up. The damage was under the tape!!! We would have had to take the dryer out of the box and all the packaging. So now we are stuck with a damaged dryer that does not work. We spent our entire savings to purchase a new washer and dryer. Trying to deal with Samsung has been a nightmare. Please read the reviews about this company on other sites like Trust Pilot. They DO NOT care about their customers. We are so upset about this and cannot afford to fix it. I've been in tears for days. Absolutely sick about this.

The worst customer service you can imagine. They ordered the wrong bed and even admitted it. The bed we wanted was similar, but they delivered the wrong bed. The delivery was so early we weren't ready for them yet. They rushed us so they could move on to their next delivery. When I called to tell them they made a mistake, they admitted they did but because I signed for it. The sorry excuse of a district manager refuses to help make this right and is blaming me now like it is my fault they wrote down the wrong number. He is trying to sweep me under the rug.

Bought several pieces from Conn's. Delivery people refused to install washer pedestals on front load washer and dryer. I forget sometimes when to pay and do not TRUST Conn's with my banking information. They erased my phone number and email from account so I would not receive any calls causing payments to be late. It is intentional on their part because I NEVER requested they take my number and email off. They do not acknowledge their own mistakes because they have call centers in another country and the callers barely speak any english. They did this same thing to my daughter years ago and threatened to sue her over a balance she had already paid. Conn's misrepresent the facts to put their company in a better position. DO NOT TRUST THIS COMPANY!!!!

They misrepresented the furniture delivered to my home. They are very unprofessional in their business practices and sell poor quality items. The store manager has tried to help but her hands are tied to their corporate “rules” and I have had a “furniture service” to my home who did nothing but throw my furniture around.

HORRIBLE customer service!!!! I have been a customer for years but that has ended. Bought tv, they opened the box, did not remove the white strip on tv. When we go the tv home unloaded and took off wrapping there was a small crack in the right bottom corner. We put on dresser crack spread now we have lines on the side and bottom of the tv. Conn's refusing to assist because we did not tell them within the first 24 hours. Instead, we told them within 48 hours. We required help to lift the tv on the dresser so waited for family to come and assist with lifting. After buying appliances electronics and furniture over the years this is the customer service they are offering, NONE!!!

Samsung store had it one year. Same issue went wrong 3 times. 6 months after we bought it Technician comes in one day to see the problem. 2nd day technician comes, orders parts. 3rd day technician comes in and fixes it. 5 months later Breaks down again. 1st day they see the problem. 2nd day technician sees it, order parts. 3rd Day, We're missing a part. 4th day Fix it. 2 weeks later the thing. Call in to work again. Waiting on technician. Let's see if they fix it this time.

We bought a Samsung refrigerator from Conn's in Katy. It was delivered at 3 pm on a Friday. That night I had to take my husband in for emergency surgery. We got back Saturday afternoon to find our home completely flooded. I had to rip out our floors, walls and cabinets. Conns sent their technicians out to see if it was an installation problem. They declared that it was the refrigerator's fault and replaced it. They said that we would have to take the damages to our home up with Samsung--who is equally horrible to work with! After weeks and hours on the phone and emailing and texting back and forth with Samsung, we got it to where the ONLY piece of documentation they need to pay the $25,000 it will take to fix our home is the work order from Conn's stating that it was the refrigerator's fault. This should be an easy document to get. One would think they would gladly hand that over to be off the hook. Wrong!

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. THE GOOGLE REVIEW IS NOT ACCURATE. Please check the reviews on TrustPilot and YELP. 1 star reviews on there. I purchased a window unit ac and decided to go a different route. Conn's wouldn't accept the return UN-USED AND IN THE BOX! Also was told by the store that they can't accept any online purchases. COMPLETELY UNETHICAL POLICIES!! **

I have bought 2 appliances from Conn’s using the interest free promotional codes and am being charged interest. In 3 months my interest is almost $300 since August. I’ve made $$1,400 dollars in payments on $3,500 financed. My payoff balance is $2900 as of today.

I bought appliances from them 2/25/2022. Had the warranty and insurance on them. I canceled the insurance and 6/11/2022. Less then their 30 day cancelation policy. It's now 9/6/2022 and they still haven't canceled it. I've sent Emails and made calls in August and trying to pay it off but the pay off is still with the over $1600 in insurance and warranty. Was on the phone with them today 9/6/2022 for 45 minutes and wanted to speak to a manager and after 15 minutes on hold I was told they will call me. Like they were supposed to do the week before and last week. So I'm still sitting here waiting. The warranty department is the worst. All you can do is call customer service and they have to put in a ticket. There is no other way to speak to anyone to get this taken care off. It's been 6 months trying to get that canceled. They are the worst ever. I kept all emails to show when I started the cancelation and return documents.

You can’t get to your account balance anywhere on-line, although there is everything else there about your account. This seems so crooked to me .. Is my balance a secret? Are they going to suck money out of my account forever? Shouldn’t they be obligated to provide your account balance? I don't trust Conn’s at all!

On the date of my purchase I was told that my delivery date was 8/13/22, not only by the salesperson, but the mgr as well. I was told you will receive a call that morning to confirm a window. Come the morning of 8/13, I had not heard anything so I decided to call. "Mr. ** your delivery is not scheduled until the 20th! They never should have told you the 13th because they're only in your area every two weeks!" It would have been nice if someone would have relayed this to me prior to giving my old furniture away. Now I'm without furniture for a week! This is not customer service. My last purchase from Conn's.

Absolutely hand down worst company ever.. BUYERS BEWARE --- I purchased what I thought was new furniture BUT yet to find out they were aware they charged me full price for my items that were secondhand items per store Mgrs. Barry. The furniture arrived damaged, they again were aware of this because I was told this after they picked it back up and they tried to deliver the "NEW FURNITURE". I refused the new furniture and they took back the "secondhand furniture" on 7-21. Here we are 8-4-2022 and I still have yet to get a refund. I've called everyone (BBB, filed complaints with CONN'S Customer service # and filed a dispute with my credit card company). Conns is ignoring them as well. You are not allowed to speak with the District Mgr. who I am sure has no idea how these stores are being run. I've been told I am only trying to help you but if they were I would have received my refund 7-22-2022.

I purchased a washer and dryer from Conn's in 2019 and used their financing. The first thing I did was set up automatic payments for the minimum amount due monthly. I NEVER missed a payment, every month the amount due was pulled from the account. Fast forward to July of 2022 and I received a call telling me I had missed a payment in Oct of 2021. When I said that was impossible, I have always had automatic payments set up and have never missed a payment and never had a payment rejected or returned.

Stay away from this company, I got a range last year and it was supposed to be interest free for a year, tell me why I've been paying this whole time and it's never been interest free. And you want to know why, because I was 1 day late on 1 payment. They have no grace period. So because I was late 1 payment they decided to add a whole another grand to my total. I've called several times and no one wants to help. This company sucks. Stay away.

I purchased a high end 4 door Samsung refrigerator with the extended warranty. Earlier this week it quit cooling completely and spoiled the food since I wasn't home. Conn's said they would send a technician the next day but couldn't work with me on a time. When they called, I couldn't change the time so they informed me that I could try again the following day. I had to take a day off because once again they wouldn't work with me on a time. Now they said they have to order parts but they don't know how long it will tank and I will have to lose another day of work when the arrive. They also informed me that the warranty on the parts wouldn't be extended so if it happens after a few months it will not be their problem. This is just bad customer service so I won't ever buy anything Samsung or deal with Conns.

I ordered a fridge from Conn's after being told that the product was in stock and would be delivered on an agreed-upon date. That date was today, I took the day off from work because they said they wouldn't be able to give me a specific window; I called yesterday, they confirmed it would be delivered today. I called this morning to see if they had any updates on a time and they said they didn't know but it would absolutely be delivered today. I waited all day and at 5pm I called them again. They informed me that the product I ordered was on backorder and they didn't know when it would be back in stock. They swore to me that they had it in stock and they lied. The website lied when it said it was in stock at the time of ordering. The phone salesperson also lied when they told me that it was in stock. Customer service lied when they said it would be delivered today. Shame on Conn's for conducting business so unscrupulously. I'll be sticking with larger retailers like Costco and Lowe's from now on.

Conn's does not tell you (verbally) about their $100 Loan Origination Fee when extending you credit. I only found out about this after calling customer service to find out why my account balance was $100 more than my invoice. They called it a "filing fee" of which they couldn't tell me what it was for. They had to escalate my inquiry to a higher level. Got a call from someone days later who told me that it was in the "terms and conditions" that I signed.

I made a purchase for 3500 that is supposed to be delivered to my house on April 7. I have been calling for the delivery time since April 4 and have gotten nothing but the run around. I called on April 5 and spoke to a rep that informed me that they can't give out a time, and that I would get a call at 845pm the day before for when the time frame would be. Well I asked if they could just put in a note to please make me a priority for AM because my husband has to leave by 1pm to go to work. He went on to say no. I then asked, well if they come and get started and don't finish because he has to leave, then will they come back. He said, no they just leave it for me. I said leave it for me to assemble, but that's not right. So I asked for a manager. He said he would place me on the list to be called back.

Purchased an electric range. Sales lady was professional, and this review does not reflect her. Everything else turned out to be the worst nightmare buying experience I have ever had, and I am 71 years old. When the range was being delivered they had put a 4 foot power cord on it. I live in an older apartment, and this cord was too short to reach the outlet. The guys who delivered the range told me that I had to remove the cord by myself, then take it to Conn's, and Conn's would replace it with the right one.

Conn's feels almost like a scam. I purchased some items with zero % interest for a 12 months period. On the terms/contract it was stated that my payment will be due on the 6th of every month. my first payment was on the 2nd of that month and I pay twice the amount due. I paid for three consecutive months, on the 2nd of each of those months and also paid more than the amount due each time. On the fourth month my balance increased with over $500. I called to find out why that happened and they told me I defaulted in my payment hence they withdrew the zero % interest they offered me. Now the question is how did I default? I paid before each due date and paid more than amount due.... I never received answer to my questions. Their customer service is untrained and hell bound. The management is desperate. They are hell bound as well....STAY AWAY FROM THEM.

Conn's Oklahoma City. Today is the beginning of the 3rd week +, 17 days after purchase of a gas stovetop. Unit delivered unboxed without documentation, user guide, install manual, or the parts to make it work that come with every unit, like the gas regulator. Install team on site twice and still unable to get the unit installed even though I paid for installation. Store manager told the installer that she didn't care that the unit would not work and could not be installed and that she would do nothing to rectify the situation. Staff use every runaround and excuse possible to avoid dealing with problems. Will not take calls, speak with customers, return messages or calls. No one in the store knows a thing, no one is empowered to do squat, and all involved seem lost, uninterested, incompetent, and DOWNRIGHT RUDE! Horrible group to deal with.

I'm very disappointed with Conns. Your Thanksgivings sales are a sham; I ordered a TV and computer, only to receive an email stating the product was oversold. I had plenty on opportunities to get these product elsewhere, but assumed all my needs had already been meet. I spoke to customer service twice, and twice I was told my shipment were headed to the store I chose to pick up from. Then, Derrick with customer service tells me "customer service isn't what it use to be, since the pandemic. " What the heck does the pandemic have to do with treating people fair, and holding up your end of the bargain.

Predatory lenders featuring outdated appliance models and sub par furniture. Astronomical interest rates and fees. I was raped by the crooks for 2 years. NEVER AGAIN. Save your money and find another company, or pay cash.

I was called after being two days late and I was charged a late fee. And Conn's was not suppose to charge me a late fee until I was 10 days late and though I took care of the payment the lady told me everything is fine as long as I had taken care of my late payment today. And I have never been late and I pay more than my monthly payment is supposed to be.

The damages to the Risk were caused by the delivery company who self identifies as a subcontractor of JB HUNT. JB Hunt according to the subcontractor is contracted by Conn’s. The damages shown were solely caused by the two delivery drivers who delivered the refrigerator, damages were not only caused moving the new refrigerator being moved into the Risk but also in taking the existing refrigerator out. The drivers requested $150 dollars in cash. The reason given for the request was that there was no note in the work order to remove the existing refrigerator and both drivers thought the move was going to be difficult. Additionally, the request was made after the Kenmore was taken apart and the moving had begun.

Everything was ready to go out of the box and easy to start up. The set up is clean and easy to upgrade if needed. And the 3080 is an incredible card. Very happy with this product. The gaming power this pc has is the best.

I ordered a refrigerator 10 days ago and had to call the delivery number 5 times. Horrible delivery system where they let you know the time between 8-9 pm the night before which is always during the workday no matter if you tell them your open times or not. They just keep asking if anyone can be there and I keep having to tell them I am a single mother working full time and NO. No way to schedule out a delivery for a future day/time because instead you have to call back each day and they just say it is up to the delivery people who we can not contact at all. Why have this third party system? So time consuming and stressful way to do deliveries. Now when I called again today, they have none in stock. Ridiculous system. So who knows when I will actually get the product I ordered? I should have read the reviews before I ordered from here. Ugh!!

DO NOT ever go to Conn's. They have taken us auto pay and they Charge us late fee. Called 3 plus times to fix and gone to store to be told it is fixed to only make call today and gentlemen says that this could never be done. They tell you something different every time. Even with my notes and I wrote all names and times he still says I did it. I have filed a formal complaint which absolutely does no good because they are all incompetent. Please for your money and sake do not buy from there.

This company is a CON! No one answers their customer support phone calls. No statements are mailed.. You cannot obtain needed account information through your online credentials. Never buy anything from a CON!

I purchased a sectional what I thought was a leather sofa. It was Horrible and bad quality... it's shedding, the wood is broke in the arm and it sinks in as you sit. I personally will not purchase from Conn's anymore.

Ordered refrigerator online 9/1/21. Received email confirming order. When ordered said in stock and could be delivered as soon as today 9/4/21. I have been trying to make contact with someone and every time for the last 48+ hours when I FINALLY reach a live person I get transferred again. Then the call disconnects. I have put my life on hold expecting to receive a $2000.00 refrigerator today and I cannot speak with someone to tell me what is going on?!?! There is a pending charge on my credit card for almost 3 days and now my cc company cannot do anything about it they say.

I got this LG fridge with warranty which I paid for, it stopped working and I had to get another fridge, I moved the not working one to an exterior kitchen (with walls) and they sent a tech. He didn't ask me or tell me anything and left, now they avoided/canceled my warranty bc the fridge was outside. They told me they had nothing to do with it, and is only one year old.

Okay my refrigerator went out so I did a pre-approval application online and I was approved for $5,000. Went to the store to get a refrigerator. The salesman said, "We have a bundle special that is going on. If you buy these three or more appliances you get so much off." Okay. Went to the refrigerators. Saw one that I liked. But he said, "Oh this one will be better because you will have more space because the ice maker is on the door and not inside. So I said okay then I said, "I need the matching appliances such as the microwave, stove and dishwasher." So he said, "Well the stove will be in but I just checked we are out of this refrigerator and the refrigerator won't be in for like 2 months but we have this one right here." I said I don't like that one. He said, "But you need one right now and you'll get so much off if you buy three of the appliances."

DONT SHOP WITH THEM. THEY ARE LIARS AND DON'T TAKE RESPONSIBILITY FOR IT — My couch is STILL broken! And has been broken since delivered on 07/02! It’s now 08/18 — they want a payment but have yet Provide a resolution —— I was also talked into signing a contract from a manager who told me that my interest would be interest free for the full term on the Conn's house account, and then interest free for 12 months for the Synchrony financial account! I was told today the manager lied to me and everything is interest free for only 12months. I have been lied to from this company since the initial point of sale and if I have to drive to that store it won’t be pretty! They told me I would be paying $300/month no interest. Now telling me I signed to pay $542/month!!!

They tell you all this lies to get your business. They tell you if you spend this amount you’ll get a gift card! All lies. They don’t send you any statements nor can you view them online. You can only pay your bill and see the last two amounts you paid. Silly me I was just paying my bill but it was all going to get interest. I had a 720 credit score

This product is faulty. It stopped working 2 weeks and two days after my purchase. They said, "Sorry, no refund. It's over two weeks old. Send it to the manufacturer." We have a contract that all warranty issues must be examined by them. I paid for shipping, they refused. I was quoted 10 calendar days for diagnostic and repair. They refuse to give status, replace, it, follow up, or refund. Worse of all, I am stuck with an over $3000 bill and no device. They have had it for two months.

If you want any kind of appliances or furniture, DON'T GO TO CONN'S!!! They don't honor their merchandise, they just send parts. I have a wide recliner from them, and only had it for 10 months before the mechanism went out on it!! They were supposed to come out here to fix it, but never did! They just sent a heavy part that I can't put on by myself or anybody helping me because it didn't come with instructions or anything that we could see how to put it on!! Hey, but they still want your money every month. People that have been conned that way need to file a civil suit on them, and if anyone has already started a civil suit, I will definitely be a witness!!

Bought an LGThinq refrigerator on 5/25/2021. Was delivered 5/30/2021. Approximately 7/13/2021 unit stopped working. The next week a tech diagnosed a faulty main board. Wait another week for it to come in. Tech installs, still not working, says it is the compressor. We wait another week for new compressor. New tech comes out, installs compressor and it still isn’t working, says it is the JIG. He leaves saying he will be back the next day with the part. At this point I had only contacted Conns (huge mistake!!) about my claim. I had purchased an extended warranty and Conns claimed LG warranty wouldn’t cover these parts.

My husband and I were approved for 5000 in Conn's Credit. We got a card in the mail that said they increased our credit another 210p, well people they don't increase because once you make a purchase you don't have credit. They will run your credit EVERY time you do anything with them. Well they are called CONN'S for a reason, they are conning everyone they come in contacts with. Run as fast as you can!

DO NOT PURCHASE FROM CONN'S!! I purchased a Samsung refrigerator in 2017 with an extended warranty. The refrigerator and warranty were overpriced, but I bought it anyway b/c I loved the look of the refrigerator. Almost from the day that I purchased it, I found the ice maker did not work. I called on numerous occasions asking Conn's to honor the expensive warranty I purchased, but was told that protocol made them send a technician to fix the ice maker. A technician came to my home on numerous occasions and replaced the ice maker and added a sealant. The refrigerator still did not work.

They have the right name Conn's for a reason con you out of your money! I had an open account. Already went to purchase an air conditioner unit for $600 with the $250 gift card they gave me for my first purchase. The manager said, "The machine is down. You can apply it towards your next month payment." Called to use it. They said I can only purchase an item not make a payment. Remind you I paid $600 cash for the air conditioner unit. They will never get my business ever again.

I had made my payments one-time for years but got covid and covid phneumonia while working at a prison. I had to quit the job and recover. I called, emailed Conn's to explain my situation many times but they refused to push payments back even though my payment history was perfect. I gave them exact details of my plan to pay them back which I did exactly yet they decide to hit my credit report for the one payment which knocked me down 99 points on my credit score. Never had a problem with Conn's before, so don't purchase anything from Conn's if you'll never have a financial glitch...They'll do you wrong!

Conn's is an absolute joke! I order a bed back in January of 2021- right after Christmas. I placed my order online and the product came fairly quickly. When it arrived at my house it was put up by the delivery team but it was damaged in multiple places. At this point, the guys told us there was nothing they could do that we would need to contact the home store closest to us... which we did. Mind you we never were given the opportunity to sign paperwork stating we accepted it, checked it, nothing. They told us it didn't matter and we didn't have to. The home store that is 45 minutes from our home and the closest one to us, told us that they would order a new one from the warehouse and it would be delivered to us. These were on backorder for quite some time which I understood, right after Christmas- I didn't fuss.

I purchased a new living room set from Conn's a while ago. I also have the extended warranty. I cannot get anywhere with the service department or customer service. They agreed to replace my sofa but I purchased a set and the set I have is discontinued per the local store. I’ve tried to speak with someone in corporate but I just keep getting the run around. The warranty is supposed to cover anything wrong with the furniture. The recliner on the love seat is also broken. These people are absolutely con artist. I paid over 3000 dollars for this stuff and they need to honor the warranty.

I just bought a house and needed appliances and new furniture for the new home, a refrigerator, and washer and dryer. I went to the store to see what they offered and applied for credit with them. Great approved right, wrong! Picked out all the stuff I wanted online and placed it in my cart. The total was 5780.00 for all the items including shipping and install. It was Memorial weekend so some items were tax free. When I got to the store we put everything I wanted on an order form, total was 7230! What??? So when I said it was way over the online price they really didn’t think that I already added it all up and the “sales manager” tried to argue it with me. They emptied their order form and it adjusted to 6800! Ummm no! So they ask me to sit down while they “fix it”. 45 minutes later after I just sat there with not one person coming back to tell me what the deal was, I left.

I ordered a cooktop for a rental property as the website said next day delivery. I went thru the purchase process and it had me sign in at the end. This flaw in the site replaced my delivery address with my billing address. There is no "Order" section on my Conn's profile to review the order. I finally get an email and it says delivery 5/25/2021 and install 5/27/2021. I am upset at the lead time, however the other places I looked did not have the item in stock either so I explained to our tenant. I received a voicemail Monday 5/24/2021 and realized it had the wrongs address. I quickly called and the lady in delivery said she changed the address for me. I felt comforted by all of her reassurances and did not think on it again until the evening on 5/25 when I realized my tenant never said they received the item.

Back in early 2014 we bought a dining room table. We made 36 monthly payments on time and the debt is paid off. It's been paid off. Now, a person from the courts just showed up at my door and Conn's is suing us for not making any payments. The debt has been paid off years. Every payment on time, and now they are suing us for something that has been paid in full for 4 years?

I called to see about an e-11 code on my microwave. The rep gave me prices but no troubleshooting advice. They would need to schedule somebody out or I could call Samsung or my own contractor.. which all would cost me a lot of money.. I called Home Depot. Told them what my problem was and they said they would need to look it up then they told me to unplug for 5 min to clear the code... This is why I won’t do business with Conn's anymore plus a couple of month ago they gave me information in wrong filter for my refrigerator and refused to take the blame.

Ordered washer, dryer, and two pedestals on Feb 20, 2021 for delivery at the Mesquite, TX location. At the time of my order, I was told that all the items were in stock and available for delivery. I received a call the morning of the delivery, and was told that the pedestals were not in stock and would have to be scheduled for a separate delivery, perhaps a week later. No problem, as long as the washer and dryer arrived promptly I could wait a little for the pedestals. The washer and dryer arrived with no issues. The delivery guys were great. I never did get a call about rescheduling the delivery for the two pedestals. So, I called back about two weeks later to ask what was going on. I was told that the pedestals were supposed to be arriving at the warehouse the next day and I was on the schedule to call and set up delivery. The lady told me to wait for a phone call from them the next day. The phone call never came.

I bought a stove 8 months ago. 3 times it has broke down. 3 times 3 months with no stove!!! Still waiting on it to be repairs nothing!! Still paying my bill! Horrible customer service. The worst... My hubby might just end up to buy a new stove..

Delivery was to be between 5:15-8:15. Warehouse called at 7:30. Said they’d be there in 30 min. Wife went outside at 8 and waited. Phone rang but hung up before she could answer. Driver said he was on my street but couldn’t find our house. (Our street is 2 blocks and you can see up and down it.) Driver leaves the wrong number to call back on. Call store and they call him again no answer. Warehouse calls him and no answer. Needless to say he was never on our street and had no intentions to deliver our fridge that day.

I purchased my furniture a couch, love seat, and chair in April 2020. The couch was sunk in as soon as we sat on it. I figured it was new and we just had to break it in. Well, things didn't get any better with time. It actually started to get worse. I keep my furniture clean and vacuumed and never noticed anything until about a month ago. I noticed the spring had poked through the clothed furniture. We called customer service and they sent out a technician to inspect the couch instead of taking the paying customer's word for it. He ripped the bottom covering off and the whole couch is broken. The wood is completely cracked and the springs have rolled up and are now poking out of 2 sides as well as the cushion.

I applied for credit with this company, and although I was approved, nowhere did it state that I had just a few days to utilize the credit. They called me several times, and not once, not one single time, did any of their employees who I spoke with indicate that there was a time limit to use their credit line. I spoke to one of their reps on 02/03/2021, and informed them that I would be in the store on Sunday (02/07/2021) to make a purchase. Again, this moron never told me anything about a time limit. On 02/07/2021, I enter their store in North Charleston, SC, and after picking out an item, this is when I discovered that my account had been canceled due to their non-published time frame. The employee I was working with wanted to run my credit again, and after feeling that this company is nothing more than CON artists, I left the store.

Bought a new mattress but since the first week we slept in it was defective. Call customer service they sent a technician twice after many calls to different peoples and finally give a resolution that the mattress is in good condition. After 1 year of claiming. So disappointed of this company. Will never buy at Conn's and highly recommend to the public out here not to make business with Conns. Never ever.

In 2018 Conn's repair came out to fix the Ice maker for freezing and defrosting and leaking all over the floor and under the deli drawer then freezes again creating big block of ice. Any thing in the Deli drawers freezes up-- can't keep produce or lunch meat or any type of food as it freezes in a day and we have to throw it away. The back panel had been replaced twice for the freezing and making gurgling noises. The issue continued and Conn's would not return due to no longer under warranty. I paid a Samsung technician to come out as this is a known issue with class action lawsuit for these Fridge/icemakers. While the Samsung technician completed the repairs-- he found the casing around the auger fan had been broke by the previous technician that came out 1.5 years before he did.

When a manager thinks he knows you better than you with a smart attitude. Charges carry no merit. Do not keep their word. Never shop there again and will pass the word. It is not the place to get a fair deal.

When I first purchased my appliance, I was told my monthly payment would decrease if I showed I had homeowners insurance. I gave the information, my payment decreased by $6.47. This month, my bill showed $6.47 more. Thus, my monthly payment increased the exact same amount that it was decreased because I had my own homeowners insurance. I have called and emailed numerous times. Customer service emailed me twice stating it has been resolved, but it hasn't. I still have to pay the increased amount.

Absolutely the worst quality furniture. Poor customer service, I feel like I was taken advantage of. Shame on Conn's. I will never purchase anything from them again. My recliner broke 2 weeks after delivery. As stated above, poor customer service.

I'm trying to get my tv fixed Which is under warranty since since October 12. It is a month now with several emails saying they would come to fix the tv with no one calling to secure a time And no one showing up. I've had to call to see what days if they were coming out and still nobody came out. Again I am sitting here waiting for a tech to fix my TV and nobody is showing up or knows what's going on. I've had my TV off-the-wall for two days now unable to watch or fixed. But yet they're sending out emails saying how was our service in-service completed. This is horrible having to sit and wait and call when they should be the ones calling To let me know what's going on with appointments, parts and fulfilling the Warranty agreement.

I purchased a matching set washer/dryer from the Conn's warehouse (scratch and dent). I had no idea this was a final sale with no option to return. I was told I had 30 days to return the items if unsatisfied. I made the purchase on 10/25, original delivery was 10/26. A broken washer (LG WM8100HVA) was delivered that flooded my laundry room. A service tech came out 10/31 and ordered a part, but I was called by Conn's on 11/2 stating they would just replace the washer. The replacement delivery was today 11/7 and another broken machine was delivered and I sent it back with the delivery crew. The delivery guy tried to make me sign before testing the machine, I refused. He then tested it and it was not functioning, which is why I sent it back with them.

Conn's ignored a fraud alert on my account (a violation of federal law as per FACTA) and extended credit to an ID thief using my information. They are dragging their feet and making it hard to get this corrected. Meanwhile, their collections department is harassing me.

Purchased $4000 in kitchen appliances.. To make story short, opened dishwasher, had installed and it wouldn't come in. Called LG and found out dishwasher was a 2016 model which we were told we had to ask model year to know before we bought it. (it's 2020 now). Also told this machine was on backorder!! 2016 in warehouse on backorder??? Fishy. Second, found used dishwasher pod in detergent spot...Called and spoke to 3 people at "corporate customer service". Was told they test them at warehouse!!!! (So again, how was it on backorder?) Third, came with no box, packaging, or book for operation.. Was told that I had to go through local store so called and spoke with manager which said she can't do anything, she was only there to get customers credit through and that corporate would have to make the call on what was done. Was told I was being put in on an email to "supervisor" to expedite this problem...Have yet to get any email.

My fiance bought a TV and PlayStation from Conn's in Colorado Springs. He went in to make a payment January 2020. Rico took the payment...it was for $72 and change. My fiance told Rico that amount wasn't correct but Rico insisted it was. Then not even 2 days later, Conn's starts calling my fiance about a missed payment, he went in, figuring he just owed the rest of the $132 we usually pay, but come to find out, our payment of $72 was put on some guys account named Jeff. Conn's has made us jump through hoops to get our money back or put on our account...phone calls to managers, Kyle to be exact, phone calls to billing customer service, screenshots emailed to Conn's, and they've had us do it more than once.

I bought a washer & dryer, never had a problem. So I brought a refrigerator & a stove. 4 months later the refrigerator stopped working, 7 days still broke. I've lost over $500 and they will pay $150.

I have been a faithful customer in Conn's for over a year now and I had an account closed and then I received a letter from collections telling me that my account was past due so I called them and I asked for them to correct their mistakes. Well, to make a long story short I have gotten nothing but a runaround from the company. No one wants to let me speak to any of the supervisors or can I give me a legitimate reason why they I have tried to collect on an account that has been closed.

I bought a TV 3 years ago that unfortunately a cable hit the screen. I made a claim and they told me to buy a new TV because the warranty did not cover that. There is no point in buying a guarantee if you last have to pay out of pocket. I will never shop at Conn's again.

I went to conns to lease a computer for school, which I absolutely love by the way. Fast forward to 2019 when I was in transition to another job, CONN'S continued to call me and harass me when I advised them of the situation. Somehow, they contacted my grandma and provided her with information (false by the way) saying I did not pay the television off that I bought from them and I am extremely behind. I called and explained and nothing was done about it but the calls to her did stop.

Terry was very knowledgeable salesman. He made our decision making easy. He was very informative and it made us decide which is the best mattress for us. David and Jose are very respectful. They read our sign on our front door to take off their shoes and what they did they put bootie covers on their ???. They value and respect their client so much. 5 stars for Terry, David and Jose from Conn's at McDowell in Arizona. Mattress is the best for our backs!!!!

I paid upfront for a washer and dryer, over $2,000 -- their online checkout is bugged though and wouldn't let me add all the additional services I needed (but still charged me for it), they never answered their phones after several calls to try and modify the order, they sent me 4 e-mails, 3 texts, and 5 phone calls all automated to confirm the delivery, and then the day of the delivery they just leave it on the curb and go. So now I get to pay (again) for someone to come to move and install the appliances. Would never do business with again.

Bought a Samsung refrigerator on sale from the showroom I went in because of the signs outside set 12 months no interest. Later to find out I was paying 19% interest. They have this little little trick up their sleeve. Everything is done on a little tablet that you initial everywhere. I went two times. When it comes time to get the paperwork. They do not have it. They told me they will email it to me. Every time I try to get it it wouldn't copy or print. I finally have to go back to the store and they gave me a hard copy.

I Purchased the Titan elite chocolate three piece furniture set in December 2018. In less than 1 1/2 years my expensive “leather” furniture is peeling color. Clearly I have been mislead and the furniture is not at all leather. I have been dealing with Conn's for almost 2 months trying to get them to take care of this problem and not only will no one come out and look at the furniture but they just give me the runaround And pass me from person to person, each time being placed on hold longer and longer. They told me that it’s because I did not purchase an extended warranty that I will not get any service on this furniture. I would not need an extended warranty if they had not lied that the furniture was leather when clearly it is not. I will never shop here again and I hope that more people read these reviews and follow suit.

On September 7th, I placed an order with Conn's for a TV and a TV stand. It said that the estimated delivery date was September 8th. My fiance moves his TV from the living room to his office thinking we would have a TV in the next couple of days. I never got a delivery notification. I wait on hold for an hour for the online sales team, and they said that I needed to sign the monthly payment contract first. I finally get and sign the contract. Then, I never receive any delivery notifications. I wait on hold for another hour for the online sales team, and come to find out, the TV stand that I ordered is no longer being made, yet it was on their website to order. They told that I would have to cancel my order and reorder, so I get off the phone and tried to reorder and credit application number would not work.

This company requested that I send in my father's death certificate. I sent it. Then they sold the debt to a debt collector KNOWING that it was not collectible because the person they're trying to collect on is dead. When I reached out to give them an earful they're telling me that they won't talk to me without a power of attorney even though they had no problem taking the death certificate from me which costs a lot of money for copies. Nobody I know will ever do business with these lying crooks. Ever.

One of the worst companies to do business with. I went in and purchased a TV and a speaker for about $1100. Representative told me it would be zero percent interest. I get my first bill and see that was a complete lie! I have called months and months to get this resolved and no resolution has been made. Please do yourself a favor and do not do business with Conn's. Save yourself the inconvenience. They are the true definition of crooks.

First, let me just let the consumer beware. Do not shop at this store. It was the biggest mistake I ever made dealing with a store I was unaware of. I Purchased a TV from Conn's that was on special. I also had a coupon with a extended service contract. Purchased it and off I went. It was all done on an iPad, I had a hard time reading it and I was getting very frustrated with the salesperson. My time there was handled very poorly. When I asked for my paperwork the sales lady said, "It will be emailed to you soon." When I got home I opened my email and to my dismay the price was all wrong. She did not apply any of the sale prices or my discounts that I was suppose to receive. Long story short. Had to go back to the store and a new order was written up.

I bought my very first brand new couch from what I thought was a good company. I was so proud of the couch and have made all my payments on time with no issues. The "faux leather" fabric RIPPED. Nothing other than poor quality caused this HUGE rip in the fabric of my couch. We sat down and it ripped. Period. End of story. Called Conn's, spoke with Connie, she indicated that she would start a claim and that they would send a technician out to look at it to see if it could be repaired or replaced. Gave me a claim number. I sent photos. Several days go by I send MULTIPLE emails and get NO response back.

This is the biggest most crooked company there is. I called them 8/3 and wanted to pay them off, so I talked to a gentleman. He gave me a balance so I proceeded to pay them off. Then a few days later I called and found out that they not only gave me the wrong balance, they put the money in the wrong account, it took days to get it in the right account. Once it was in the right account, I called and paid them another $2046.00 and they told me it was paid in full. Now, my account shows I owe another $2036.00. So we are fighting them again, contacting an attorney and we are going to fight tooth and nail to expose the criminals who prey on people and their bank accounts. They have not heard the last of me and by the time this is over they will wish they had not tried to take advantage of me. Do yourself a favor, STAY AWAY FROM THIS COMPANY, you will never be rid of them, no matter what you do or how much you pay them. BEWARE!!

We bought a 75-in nano television from Conn's. They had next day delivery They said but on their schedule they could not get it to us for at least two days so we opted to bring it home ourselves. It would not fit in the car we had been driving so we had to leave it and come back an hour and a half later to pick it up. Prior to us exchanging cars we had them open it up and unwrap it as the box had a hole in it and we wanted to make sure the TV was not damaged. We left them to package it up and they loaded it into our van when we came back later.

This is the worse company to do business with! Do not purchase anything from them, I repeat DO NOT!! They will harass you everyday all day and even once your account is paid in full they still continue to call and try to set up payment arrangement. Communication between service representative's is terrible and the people in charge of the accounts are intellectually challenged. Save yourself the headache and go elsewhere!

Crooks, Be warned do NOT trust this company. I have been waiting on a refund check for an overpayment for over 4 months on top of many other problems. Every time I call I go in circles with the rep, they claim the refund is "processing" and I will receive a call back from the department, but the call never happens.... I'm at the point where I'm going to take them to court. Save yourself the hassle and do not give this company your hard earned money.

In the month of June my Samsung refrigerator went out for the 8th time. Conn's warranty department kept riding off the warranty until finally deeming the refrigerator as unrepairable, and hooping and hollowing about it. Now going back and forth we in July; they give me a store credit of $1,999.00 now back in 2016 that’s the price I paid for a Samsung, not today price and I had to pick a refrigerator which they had Lg with wi-fi on sale I was told 3 weeks ago on Sunday it will be delivered. Mind you I’m diabetic and my insulin already in a cooler about a month now. The refrigerator never came.

Customer for more than 10 years, Have paid off other accounts, pay on time, almost done with current loan, and got denied for a small credit request with no option. I don't get it! Paying off and never using them!

I bought a dining room set. It took them 4 times to get pieces what I thought was not damaged. Well there it was I saw the next morning so I called about it, So I was told because I signed for it now it’s my problem, I would not recommend them to any of my friends. I have not received a receipt yet. It’s now on computer you sign in the store.

I purchased a Samsung TV from CONN's (should be conned). At the time of purchase the salesmen sold me a extended warranty that included accidental damage protection. His pitch to me was and I quote "If a kid is playing baseball in the living room and he swings and cracks the screen the TV is covered." Well now that the TV screen is cracked they inform me that it's not covered that they had stopped selling that plan a few months prior to my purchase. The only reason I purchased the warranty is because I've been an Electronic technician for more than 30 years; and I don't need anyone's help repairing a set.

Worst experience ever. Purchased GE Microwave/Oven Wall Unit that would no longer turn on at all. Repairman unsuccessful 3 times. Told need part on backorder. Then told they would replace. NO ONE IS HELPING. Waited 3 mos.

We bought a Samsung refrigerator in March 2019 from Conn’s: at the time we bought the extended warranty for two years. This March, the icemaker quit working and we called for repair. Since it was within the one-year warranty offered by Samsung they sent a repairman to replace the ice maker. The repair did not fix the problem so Samsung told us they would give us credit on a new refrigerator for the total amount. We did go in on the 9th of June and picked out a LG refrigerator. When the manager, Jose, gave me the paperwork, the supposed two-year warranty expired in March of next year. I told him that there was a mistake and he said that it was the fault of I.T. and that he would get them to fix it. This was on Monday the 9th. I called on Thursday, the 11th to see if the problem had been fixed and was told by Jose that I.T. knew what the parameters were so I could just trust them.

Purchased 65 inch smart tv with extra warranty.. Made payments religiously for over two years.. Screen starts displaying multiple colors. I call the warranty dept. They tell me that I qualified for an exchange except that they prorated the tv to only 3/4 of what I paid for it and that the warranty that I'm still paying for is no longer valid on the exchanged tv of which I'm still paying for... If I could give them a zero I would. DO NOT EVER BUY ANYTHING FROM THIS COMPANY.

I purchased a washer/dryer set which wouldn't fit in my apt...I received no assistance nor was I offered any resolution besides to sell item so they can be paid for the item that I can't even use. WILL NEVER MAKE ANOTHER P

Horrible company. I have been trying to order a washing machine online for a week. I have wasted probably 4 hours accumulative on hold trying to get a washing machine. I have been transferred around. Promised I would be contacted. Sent multiple emails. You were sure quick to take my money but have not held up your end of the bargain in delivering my washing machine. If it were not for the fact you are the only company nearby who has what I need in stock I would have gone elsewhere. I will never do business with you again even if you were the last washing machine store on the planet. I would hand wash the WWE wrestling teams skivvies before I would purchase anything from your company again.

BEWARE!! I paid my account off in 4 and 1 year later they said that I still owe $300 on the account so they charge me an additional $4000. I asked them for 2 weeks and 15 different reps to prove that I didn't pay it off and they never gave me an ounce of evidence. I asked for my audio. I ask for everything. I spoke with 2 different managers and everyone had a different story. They are liars con artist and ripoffs. I just made a claim because my sofa arm plywood bent in and they said that's because I was pushing up to get up off my sofa and that's how come it broke so they won't cover it. How else are you supposed to get off your couch if you don't use the arm of the couch.

I got approved for $3000 credit. 5 minutes after I got approved I got bombarded with phone calls and text messages from 4 different sales people asking you to come in to the store, because you can't get the item online. Once in the store the monthly payments that are FALSELY advertised multiplied by 3 0r 4.

Zero stars! They lost my lump sum payment - never sent my settlement paperwork that I should have received in Feb 2020. Horrible. Worse than possible. Paid my balance off in full on February 27, 2020. This balance is moderately large, in the lump sum payment of $927.00- Since this, they have never sent me settlement papers, however they have sent me papers in April requesting me pay the balance that was already paid in Feb- those papers also threatened sending my account to a collection agency. I called Conns, spoke with the representative and they assured me that there was no reason for concern, they had flagged my account (that was closed in their office) for underwriters to send me my paperwork stating my balance in full had been paid.

One manager would tell me my payment was one amount and someone else tells me something else. I got so disgusted I told him not to bring anything to deliver. I'm not going to buy something without knowing what my payments is going to be.

I bought several appliances in June 2019 and have not paid a late payment until now. I am one payment behind and the next is due in 13 days. I called and one rep told me that the payment has been deferred. All is ok. A week later I get a text telling me how this is going to affect my credit score, so I call again just to find out the rep only applied my last payment to the current month but I still was a payment behind, so I made arrangements to pay two payments at the end of this month. I am still constantly getting calls and texts demanding payment!!!! All of this is during the covid19 lockdown!!!! I am strongly suggesting that none of my friends/coworkers/customers do not buy from them. Heck, by time you pay items off, you might have been better off going through a rent to own company. I am very unhappy with them. After we get back to normal I will be pushing to pay them off!!!! Never look back.

Conn’s can and will collect 100% interest rate. I have completed my payment of $2400 for the products I selected at Conn’s. Due to requested deferments, Conn’s is now collecting $2400 in interest in which I must pay because I care about my credit. I believe this is unethical but Conn’s has justified this practice due to the fact that, “I signed the contract.” Just would like to warn everyone to please reconsider credit with Conn’s but if you must take credit and care about your credit scores, please read the contract? Please?

I purchased a washer and dryer from Conn's in 2017 and after making payments on time every single month, I paid my last payment November 20, 2019. On November 25, 2019 I received an email that my payment was returned from the bank but they would put it back through. I didn't need to do anything knowing I had the money in my account. I assumed there was an error with the submission of the payment. After that I never heard anything else and early January I received an alert from my credit company saying the account was closed and paid in full.

In December 2019 I purchased 9k $$$ in furniture from Conn's. The new furniture was delivered on Sunday Dec. 22/2019. First of the list includes a Samsung Front load washer that the movers bent the to of climbing out over top of it after the ** got trapped behind it. This was reported to Conn's with no avail, call back or replacement. On Jan 7th I reported a problem with a $2,800.00 Mattress that developed a 2" ridge 4" wide from top to bottom on the left side of mattress. I was told that this often occurs with this mattress to give it a few weeks and it should settle back down. (Simmons Beauty Rest Black KING) I have given it two months to settle back down but it's still there no change.

I've had a bad experience for years with them. I got sick with COVID. Called last month and tried to make a payment arrangement. After a half dozen emails from a so called manager I called in. I was told I could refinance. They tell me they can't tell me the apr or if it will extend payments. I said directly to them I do bot accept them terms if it is higher apr or higher payments. The lady lowered my payments to 150 from 220. Today I login to pay this month and my payment is still 220! I just sent the email to the customer service. I'm keeping a paper trail and recording my calls with this crooks. I never got the refinance paperwork. And It looks like I owe more this month than last month! They are ripping me off. I want to sue them. They are offering predatory loans with illegal business practice misleading people.

I was in a bind and needed a new washing machine quickly. I shopped around to different box stores and couldn't get the financing I needed to make my purchase. I had an account at a furniture store and decided to go with a washing machine from there. The sale price was $300 more than the lowest price I found at the box stores and I was prepared to purchase it. Then I thought about the mailers that I had received from Conn's and decided to try my luck with a credit account. I was approved for $7000. Much more than what I needed, but it was good to know that I could afford what I needed. I had to upload information such as my driver's license, SS card, paystub, etc. It took several times before they were able to acknowledge receipt of it. No problem.

We purchased our furniture in November of 2019 didn’t have it delivered until December. The recliner broke within 2 weeks of having it along with the couch making it impossible to put your footrest down without climbing out of it and pushing with all your might. Contacted the customer service and was out on hold for very long periods of time. Sent them the pictures requested they send and email telling you they will contact you within 2 days. Never happened. You have to call them then takes 3 weeks for ordering parts then repairman calls and tries to reschedule and then never shows up call customer service and get the run around. This is now April and still not fixed scheduled for May 2 haha. I will believe it when I see it. This place is a complete joke.

Killeen store, sales rep Yanik ** will lie and not tell you about the warranties and insurance. Unprofessional, did not know the products and had attitude. Of course cause her brother is manager. Will never shop or recommend anyone there. Go elsewhere.

I told Conn's I was on Covid 19 Lockdown and making this month's payment would take all my food money, she laughed and said, "We don't have any help for you." I will never ever shop there again. Totally unamerican company.

In a time of worldwide crisis this places lives up to its name. I came into this store to purchase a deep freezer in order to stock up for the city being put on locked down due to the Coronavirus. For the size of the freezer and the warranty the price was reasonable priced. My and my wife 12 year anniversary is at the end of March so I was looking for a gift for her. I looked at a massage chair for her. I was not necessarily sold because it was something I could, and probably would have come back and gotten at a later date. The most important was the deep freezer. SO the sales lady talked me into getting the chair.

Dealing with Conn's Home Plus is like dealing with the Sopranos. Their loan shark interest rates are punitive toward people with not so great credit. Don't even go into their store without doing the math about how much interest they will charge you. The formula to calculate interest is very simple. Interest equals principal X rate X time. Principal is the amount you are borrowing. Rate is the amount of interest for example 20% and time is the length of the loan. If the time is quoted in months, divide that number by 12. For example 36 months would be 36 divided by 12 equals 3. If you are not comfortable with business math, there are free websites that will do the math for you as long as you can provide the correct numbers.

When we opened our account, we were told we have a 10 day grace period after due date. Well, they start calling you as soon as your due date passes. They continue to call my husband at work even though it's supposed to be noted in their files not to because he could lose his job and definitely not be able to make the payments. When you complain, they get really rude over the phone and have very bad customer service skills. I will NEVER buy anything from them again, nor would I EVER recommend them to ANYONE ever again. The interest is so very high and they don't make that completely clear when you sign your agreement. We're paying probably 3 times more for our appliances than they're even worth. Very bad business to deal with.

Purchased a new refrigerator from Conn's. They called and said the deliver was one week out from what was promised, first red flag. After getting the delivery date corrected we received our order. The delivery men came up to the door with the wrong name on the work order with the correct address and of course the wrong merchandise. Second red flag. The drivers said they would go and get the correct model. Ok fine they returned in about 30 minutes with the correct merchandise. Before bringing the refrigerator into the house they were instructed to remove the doors from the refrigerator to avoid damaging it or the property well of course they did not listen damaging the storm door. When we asked where the brochure that come with the refrigerator was they said it was the floor model and they did not have them.

I was in the market for a new 4K Smart UHD television. I was talking with a good friend of mine and he told me he got a new UHD TV from Conn's. I went on the Conn's website and they had a large assortment of the latest televisions. After reviewing all of them I decided on purchasing the LG 70" Class 4K Smart UHD HDR TV w/AI ThinQ®-70UM7370PUA. I didn't know it but Conn's offered financing on it. I applied online at the Conn's website and within minutes I was approved for a $5000.00 Conn's credit account.

Very Poor Experience. When we went to the store the manager was our sales person and we thought he knew what he was talking about. Turns out he did not tell us that the furniture was not a wall hugger even after we discussed that the furniture would be placed on a wall for both couch and love seat. Now that we have it in our house we have to keep the love seat 12 inches off the wall to be able to recline completely back. Contacted the sales manager that sold it to us and he admitted he didn't even know that either. He suggested I call the customer service line since they don't return furniture.

Called and talked to one representative for at least 30 minutes. She put me on hold. I asked her to call me back if we lost connection. She said she would not be able to call me back and we would not lose connection. Well guess what? After holding for 15 minutes we did not lose connection but the automated system came on stating my call would be answered and received. I hung up and called again. This time representative at the insurance dept answered. Went thru the process all over again and at the end she stated I did receive the credit I was entitled to. Well there's no proof of that so I told her, "Is that what you going with? No prob. Keep the $163.64. You are going to lose a customer that has bought multiple items in the last 10 plus years." WILL NOT BE GOING BACK TO CONN'S. THANKS FOR NOTHING.

My husband and I purchased some appliances at Conn's on Walzem. Melissa helped with our service which she was very nice. We picked up the desk from the warehouse on Thursday and it was boxed up. We didn't look inside the box thinking everything was perfectly fine. When we opened the box everything was fine except the glass on the desk. It had not been opened but you could hear it was shattered. I called the Walzem store and spoke with the manager Clay who stated that was too bad. Also told me to call corporate and see what they could do for me. I have tried to call corporate. No one answers and has sent the email. What they could do for me is come and pick up all of the merchandise. Advising everyone not to deal with Conn's on Walzem. With a manager like Clay, you won't be there long. Please come pick up all your merchandise.

I requested a pay off in September 2018 while doing a debt consolidation with my bank. Received on the 25th, closed on the second of October, check was mailed. They posted on October 17th. A year and a half later I am and getting calls about a payment! When I tell them I paid off they tell me, my payoff didn’t cover the full balance! My payoff was only good for 10 days and it was over 10 days when they received payment. They are charging me an additional $490 for 12 extra days. And they only now February 2020. Notified me! They will not make it right either! I will never do business with this company again! Worst experience ever. This was my first and last time!

Ok.. This week has been a horrible experience for me dealing with Conn's..and im reporting them to BBB. I purchased a Samsung 55" curve smart tv. I've had my tv 1yr ago and I purchased a full warranty. The tv has a blacked out screen on half of the screen. The tech came out a few days ago to check the tv. He said they have had many complaints on this type of tv. They are discontinuing it because it's too expensive to repair. I received a call from Conn's to go in for a replacement/ and a credit for $983 dollars to replace my tv.

I bought a LG washer and dryer machine from Conn's which was the biggest mistake ever. The dryer stopped working within 2 weeks. I called customer services to get the unit exchanged but the customer service rep basically said no. I can’t believe that I had this dryer for 2 months so far and the motor has been replaced, multiple parts have been ordered and still the unit does not work. Their customer service is horrible, the stores can’t help and the management team don’t know what they are doing. I will not recommend anyone to buy from this company, it is the wrong move. They are bad everywhere possible. From the sales people to the store manager, the customer service rep to the tech. The only thing that they are good on is to take money from you. Please don’t purchase from this company. Save yourself a headache.

I get why they are called Conn’s (con’s) they are definitely cons. I received a phone call from someone who could barely speak English saying I needed to make a payment, which I had already made a Partial payment prior to that so I had some questions like why did I have 2 accounts opened when I only have 1 account, where is the payment I just made, was told it wasn’t there, transferred me to “customer service”. Tessa (csr) decided to have an attitude instead of listening to me and when I called her out about her attitude Tessa, with an attitude and hatefulness says she doesn’t have an attitude, still never got a straight answer. Please, Please don’t deal with these cons at Conn’s. You would be better off picking items off the side of the road then buying from them!

I had the worst experience ever with Conn's, my credit score dropped 128 points because they didn't update my account when I cancelled my renter's insurance through them, they sent me a letter and told me my payment and I paid it on time. My account is still not updated. Now I have to wait for someone else to contact me from the first ticket number due to they didn't finish out correcting my account. Now I have another payment they telling me is past due which is incorrect and my score will go down some more. This is the worst place ever to shop with. I will never shop here again. My score went from a 740 to a 612.

They don't have items in stock that's being showed on the floor at the store but will have you sign a contract. The delivery driver was rude. Talked about how bad the company lied. They also put a hole in my floor. Staff was rude. It was just a overall bad experience for me. Never again.

Purchased a washer/dryer, mattress, couple lamps and a coffee table and inn table. Inn table has multiple spots and nicks, when asked the delivery driver reported this is why you got it on sale. The mattress ordered was in full cover. I did not know I should have opened right then and there. But as we did later that night, we discovered this was not the mattress we ordered but since we did not refuse the delivery, there are no returns! This is horrific customer service! I will buy nothing here again as I am stuck with what I did not purchase! This is a shame as I could live with the coffee and inn table and nothing appears wrong with washer and dryer set. Shame on Conn's.

Was approved for $7000 a few months ago, went there today (Jan. 2020) and was denied. My credit score is over 600 and my FICO score is 618 so why was I denied?? I have enough income to make payments so what is their problem??

Purchased washer/dryer/dining rm table. Many problems with delivery. When assembling my table one chair was damaged. Passed around for 2 months. Finally told nothing they would do. Do not let delivery people leave without opening every box and inspecting everything or they will not take responsibility.

I have been treated horribly by your customer service. I not only spoke to a manager in you customer service department, I spoke to one in the store I made my purchases and neither one helped me. This has been going on for almost 3 months and I am so sick and tired of your customer service misplacing my payments, not being able to speak or understand proper English and the customer service manager hanging up on me. Paperwork doesn't get put through and I get harassed because no one ever knows what I'm talking about. After spending so much money on these overpriced, marked up items and making payments on time this is how I get treated? No, this is completely unacceptable and disgraceful. Get some people in your customer service and some managers who care about the customers. This disgraceful. Do something about it.

We recently made a single monthly payment as per the honor agreement. Conn's pulled out 8 separate transactions and hit our account a total of 18 times. This caused 6 overdraft fees. Only to find out Conn's has over charged us almost 600 dollars. Now they are dragging there feet and refusing to pay anything back. They originally asked for screenshots showing the transactions. They were provided this. Now they want full bank statements with our account information. They have clearly made multiple mistakes and refuse to correct it. I would not recommend them to anyone.

Do not waste your time and money dealing with Conn's. Name says it all. They are Cons... Expensive Poorly made products. Store personnel not very helpful. Contract supposed to be interest free but that is definitely NOT the case. They are definitely NOT someone you want to deal with...

I received my Samsung washing machine around 1/4/2020 and 10 days later it has stopped working properly. The water will not drain. When I called the service department they told me I would have to 4 days before someone could come out here and service the machine. When I asked the rep what am I supposed to do about the water and my clothes that are sitting in the machine, she told me I could take the water out myself.

I purchased a Microsoft Surface Pro 7 and an IPad 1/2/2020. Both were working great until the Surface stopped working on 1/9/2020. So I took the Surface to the store I got it from and explained to the lady what was going on. She listened and told me that they would have to send it out. I explained that I hadn’t even had it two weeks and she said that’s all they could do at store level. I did not feel comfortable sending it somewhere I don’t know due to the fact that there is private company information on it. She said if I had called Microsoft and I said no that I would do that.

I was looking for a particular style gas range and went to Conn's because Lowe’s didn’t carry it and Conn's was across the street. I got preapproved over the internet and went in to purchase a particular stove for about $500. The salesman started calculating and asked me to sit down and started going over the figures. Conn's was going to charge me $100 as a finance fee, $31 for insurance on the stove while it was financed for 12 months. $79 for delivery and one or two other fees, totaling over $800. I told the salesman don’t ring me and I left. Unbelievable. Got the same stove 30 minutes later at Home Depot delivered for free and walked out around $600 total including installation. Conn's was like this 20 years ago. Stay away.

If I could give negative stars to Conn's I would. I called to pay my balance off in December which I did. I told them that I was not going to pay the insurance as I had not be renting for several months. I was not once told that I could provide my family members policy to show that I was not paying rent and they would take the insurance off. Not only that but they did not say that the APR would start from the beginning of the loan. Now I owe $1300 on insurance charges that could have be rectified the first 10 times that I called them to discuss this with them. If you need furniture your better off going to a business that will set up your payments so that you can pay off the furniture without interest being tact on.

Such a horrible company to do any business with. Bought a $800 couch put $200 down. Paid more than the asking finance amount and here I am 3 years later still paying? They taxed on an extra $1000.00 after telling me they charge 29% APR. Like nothing in my papers says any of that. Beware Conn's is a Con! Says it in their name!

The people in the store were nice enough. I bought a GE laundry center and used it 5 times and the computer board went out. Took 2 weeks to get the part and when the repairman came to replace it he found out the motor was burned out. I havent done laundry in 3 wks.. This is Monday and they are telling me it may be Friday before I get an exchange. I will never buy from this company again and the reason being they are not as interested in me getting my washer /dryer as they are the first payment. Every day they call here wanting payment. I said, "You will get the first payment when I get to do my laundry on a brand new washer and dryer." GE is just as guilty as Conns. Im sorrry but a new washer dryer should not go out in 3 wks.

Bought a Serta Icomfort Bluemax 1000 on November 26 and it was delivered on 27th. Slept on mattress for 4 nights and my wife tells me her side is sagging. She weighs 135 pounds. We went on vacation December 5th until the 19th. Called Conn's and someone came out a couple of days later. He measured and found that it was sagging. Today conn's has told me it is my fault because it doesn't have proper support. A box spring and 3 slats isn't enough. I need 5 slats. I wasn't given any paperwork telling me I need more support. The delivery man didn't say anything and I asked if I should put it on plywood and he said it wasn't necessary. So now we have a mattress that sags after sleeping on it for 7 nights. It's unbelievable, I called 4 different Conn's this afternoon and not one salesman told me I needed anything other than a box spring and I recorded every call.

I purchased a tv, a range, a sound bar and numerous things. I was told that if I did that I would receive 300.00 tax back within 30 days of claiming. Well here I sit on December 30' 2019. They won't answer the phone. The keep telling me each time I get a person that it's processing and I will have it next day. Been lied to everyday since December 20 and yes I call and send messages everyday. They just keep lying and tell me everything is processing.

We bought a stove. Told us we had one year free interest. I kept paying double or a little more than double! Since I was paying more than what needed I thought I still had two months turns out they lied since you don’t pay until after a month or, two after financing. I thought I had two months. When I went to make payment they had added all the interest for a year of $362.00. They are charging over $400.00 interest and, every day you don’t pay all that in full it’s an extra $2.00- $4.00 per day. I never received a call, email, call, mail stating the one year was up! Total scam. Never ever buying from them!!!

I was discriminated against for being disabled. First off I am disabled. I want to address a issue with Conn's home store. My washer went out and being the end of year I just needed to finance one I so went online and applied and was approved for credit and went 60 miles to their store to replace my washer. After doing paperwork I was told that a United States passport would not work as a i.d and I would have to go to DMV and sit all day to get a state i.d or renew my driver's liscense. Neither is a option because I can't sit 8 hours at dmv BECAUSE of my leg and can't pass a driving test which they now want because it's been expired so long because of stroke and I am still partially paralyzed on left side and considered disabled.

My wife and I went with her 83 year old mother to Conn's new Clearance Center on Rankin November 2019 to find her a new washer and dryer for her. The buying experience was very friendly and pleasant. Ted was excellent and very understanding of the elderly. Since the November 15th delivery it has been a nightmare for an elderly person. The first washer made some terrible noises, and they did replace it immediately. That was good service but that's where it stopped. The second washer the fill cycle did not stop automatically but luckily she caught it and unplugged the washer to stop the water from flooding her apartment. She called and set up a appointment for Monday December 16th. She stayed home all day waiting for a call, that never happened.

I received endless junk mail stating I was pre-approved on both buying and leasing. On applying for both for a bed I was turned down. When I contacted them I was told that they meant I was pre-approved to apply for credit. After leaving review stating the obvious, that they were enticing low income people with a fraudulent offer they called repeatedly trying to get me to retract my review. To the point of having a lady named Kelly message me from her own phone to assure me I was pre-qualified for lease to own. Turned down. I recently moved from the house we lived in since 1995 to a smaller one because my dad has Alzheimer's and had to be put in a home. All they heard was that I lived here for a couple months. This business has been struggling for years and they offer big deals to low income people, it's dishonest and the way they act is disturbing.

I purchased a watch, paid all the coupons. In other words, paid it in full. That's been over 2 years ago. Now they are continuously calling saying I owe them 60.00. For something that was already paid in full.

Purchased a washer in 2016. Within 2 weeks the mother board fried. Conn's initially refused to repair it it. I had to go into the store I purchased it from balling my eyes out with my newborn baby to find out why I bought a $3000 washer/dryer that was faulty and the extended warranty wouldn't cover it. Reluctantly they ordered a new mother board and I've had problems every since. It leaks water. Flooded my apartment costing me $2500 in repairs to the sheetrock, baseboards and tile. Every part has been replaced on it at least once some more than once and it still leaks. In 2016 the service tech said he was escalating it for a replacement. Appt 3 it was denied. I submitted another request and the service tech hit on me and tried to get me to call him directly instead of going through Conn's. Which is frightening. I reported it to corporate, they apologized. Offered to look into the issue and still nothing.

I was forced to purchase a sofa with a bed in it for personal family reasons. Not long after I purchased the sofa and love seat the entire bed fell out of the sofa! I made a claim back on July 10th 2019. Conns sent out 2 different furniture specialists. The first guy fixed the sofa and not even 2 hours later the bed fell back out of the frame. Conns sent out a second different specialist he said that he would have to order all new parts. Mind you this was back in July. It is now December 12 2019. DON'T DO BUSINESS WITH THESE CROOKS. They are continuing to take my money while I am sitting on the floor because every time I call the furniture department when I ask to speak to a manager they put me on hold for over an hour or I get hung up on. I will NEVER do business with them again.

Got in and out without any issues. Got the TV I wanted without any problems. If you pay minimum payment through their loan company of COURSE they are going to charge High Interest rates. That is almost any credit card company. Don't buy it if you can't afford it, it's that simple.

My husband and I had our fridge break the day before Thanksgiving. I went to the store to purchase a new refrigerator. I picked out a refrigerator and was told it was in stock and could be delivered the following Saturday. The card was in his name, but he works 9-8 and would not have had a chance to purchase. He added me as an authorized “other” user and was told I would be able to make the purchase at the store. The store would not allow me to make the purchase. No big deal we decided to just order online. When we received the confirmation and delivery date and few hours later it was set for a week out (12/7). They said they would call to give us the time. No call or email.

I am very upset. I have never been treated as if I did not matter. I applied for furniture almost 3 weeks ago. Chose the furniture I wanted, signed all the digital document, delivery was setup up. Only to have had NO contact from Conn's. I contacted them 2 weeks ago, to be told everything was on schedule for December 6th. To find out today, there is a problem "technically" on their end and the delivery will be changed. No communication! What kind of company does this? I was under the impression Conn's was a top notch business. Now to decided what I am doing from here. Will I have to pay for something I have yet to get delivered?? What happens to this contract? All I can say is WOW.

Salesperson left us after very little help. Had to go find her to buy the refrigerator. Dented the side getting it in my house. Can't make payment and can't get info on the sale. Horrible horrible horrible… If we can get in touch with them, I will ask them to please pick it up. Love the refrigerator, but not worth the hassle…. STAY A W A Y!!!!

We bought a T.V from Conn's last January. Price was $1300. We went to pay it off before the interest kicked in and now the purchase price is showing $1800. We were ripped off! Bought a refrigerator from Conn's, they delivered and brought a dryer hose instead of a water hose. We noticed a few days later there was a dent in the door of the refrigerator, and Conn's said there was nothing they could do about it because we hadn't contacted them back within 24 hours. Granted because of the shiny reflection and color of the stainless it was hard to see, until the sunlight hit it. The manager said "everyone he talked to wouldn't budge to help us." I posted a picture of our new fridge on Facebook the day we got it, and you can see the dent. Sent that to the manager, claims department but nothing was done!!!

It’s been 1 year now since I had the worst experience in customer service with Conn's. To be brief I purchased a 75” LG Thin Q television. It was a “pick up only” purchase. I did sign the product condition after viewing the TV unboxed in the warehouse. The Conn's warehouse staff re-boxed the TV and loaded it in my truck, when I got home the TV screen was cracked! After multiple calls and request the Customer Service department determined the complaint “resolved” because they could not determine it didn’t happen in my possession?!! I contacted the BBB. They replied they do not get involved in company policies. Needless to say I purchased a 1800.00 TV that I never watched! Please be careful!!! Do not buy a TV from Conn's! I still needed a TV so I went to Best Buy, before I purchased the TV I asked what their policy was if I got it home and it is damaged, he replied, "You bring it back and get a new one!" I will never use Conn's again!

So to start it off I had a delivery set for Thursday and when the delivery associates were getting into it they stated that it was a returned product and was missing hardware. They left the delivery half finished with pieces all over my house. The next day another set of people showed up with the hardware, but no instructions... and without the proper tools to do the job. I let them use my tools and they get to it. The whole time they were unhappy about having to do the job and were just throwing things together incorrectly. My wife showed them a picture of how it was supposed to be and the got irritated and damaged the product.

I made 3 visits to the store in Lufkin before coming to an agreement on an Electric range. Their ad clearly states next day delivery. No delivery charge! I had to be at home and wait for them to call to set up a delivery time, the only day they deliver to my town was on Wednesday, which was 2 days away. I also had to wait for a second call to confirm delivery day an time otherwise lose my delivery. Delivery was scheduled for Wednesday between 12:30 and 4:30. At 4:30 someone from store called to say the delivery men could not find my home but they had a delivery in a nearby neighborhood and would call me when finished and be on to my house.

Purchased washer and dryer. My purchase was a 24 month promotion with zero interest. Sales person entered wrong code. Synchrony bank is charging me 19% as a result of that error. Conn's has been running me back and forth around in circles for 6 months. THEY REFUSE TO RESUBMIT THE PAPERWORK WITH THE CORRECTION. I'm ready for them to pick their products up! Don't buy from Conn's! Go to Best Buy!

We Bought a dryer 1st and it went out within 2 years. Then a stove it went out within 2 years. And then a microwave a year ago. We have returned it broken 3 times, now they said they would not exchange it again. Their Appliances suck. Do not buy from Conn's. And the staff are very rude. Bad customer service.

We purchased a GE kitchen suite (stove, fridge, microwave, and dishwasher) for our new house over a year ago. Initially, we thought we had signed paperwork for 90 day payoff. Well, that wasn't the plan we ended up with. For our appliances, we have paid over $6000 & still owe over $2500. At Home Depot or Lowe's, the same suite of appliances retail for about $2800. So, by the time we get our Conn's account paid off, we could have bought our suite three times over. That's so inexcusable and deceitful. I will never recommend Conn's Homeplus to anyone.

Conn's is Rent A Center on steroids! If you are more than a day late you will be harassed by the collections team incessantly. The language barrier makes everyone have a bad understanding. The reps repeat themselves, never allowing the customer to speak. I had a Conn's agent reach out to me to tell me that I was a month behind. Payment was due on 28th, paid it on 5th of following month, yes I was late but this agent kept telling me I needed to make a payment because I was behind. He all but demanded a payment, threatened collections and additional late fees.

Update on 11-06-2019. Was asked to come in to the store by a different manager. Was told he would be able to take care of the down payment. Something they were evidently not able to do you. Yesterday got there and what do you know same old song only this time they wasted over 2 hrs of my time with the same BS. Don't tell a customer you can make it happen and have them come in on false Promises.

I purchase a refrigerator on Sunday. They deliver on Tuesday. It look awful. Had black/scratch marks on the inside. Glue on the door on outside. They replace it and the same thing on the second, so they sent another one. It didnt even make it in my house. One side was a black color the other side was faded badly not to mention the inside. Look awful, then the next one was marks all over the ice maker on the inside.. Conn's has sent 5 different refrigerator to my house and they suppose to be new. They look like they was floor models each one, so I speak with Andy the warehouse manager, he suggested I go pick out another brand and try that. I agreed.

My husband and I have purchased a refrigerator, dish washer, stove, vent a hood Microwave, washer, dryer, and couch through Conn's and have always purchased the warranty and have had nothing but problems when it comes to any repairs needed. For some reason, it seems everything needs repaired within the 1st year. Their service techs suck and are very inexperienced. They keep having to send someone out over and over for the same repair, and then that's made it to where my dryer has been broke for a month now because the soonest they can send someone out seems like once every week in a half but when it comes to their money, they want their payment on time. I will never purchase anything from this company again. I am over $20,000 in purchases from Conn's and I pay my bill on time every month and can't get the same respect from them. DO NOT WASTE YOUR TIME WITH THIS COMPANY. You will get screwed over.

Customer service. I have purchased a washer, dryer and refrigerator. I requested a payment extension to pay off my refrigerator. I had no problem with Doing so with my washer and dryer. Considering I did not want the high interest rate if not paid off on time so I called to speak with them and I was told OK. They could hold off until my paycheck came. I go to pay my bill and the interest rate is in tact from $400 now $800. They are quick to call you when you are a day late on a payment but are not willing to accept their mistake. I’m not happy with Conn's customer service nor am I happy with their products. I will no longer be purchasing any items from them. I’d go to Sears or Home Depot.

On 10/26/19, I purchased a Samsung refrigerator for $2,100 plus an additional $500 for store warranty. We drove to the warehouse to pick up the refrigerator. The employee that loaded it on the trailer handed my friend two forms to sign. My friend stated he probably shouldn’t sign them since I was the purchaser. The employee said it didn’t matter. I was never given the chance to even look at the forms as the employee disappeared back into the warehouse to take his lunch break. The packaging of the fridge appeared to be free of damage so we drove 2.5 hours home. After we got it in the house and removed the packaging we found a large dent in the door underneath the styrofoam packaging. I don’t blame Conn’s for this, they most likely received it that way from the manufacturer.

The worst experience that I have ever had in life with a computer purchases. I purchased a computer with Conn's credit, the computer did not access the internet. I return it back to a different Conn's store, they refuse to take the computer back or exchange for a different model. I left the computer with the manager and the the store Manager signed off on my receipt. Conn's refuse to acknowledge that I left the computer with the Manager. They call me over a 1000 times and harassed me to no end. They charged me $1200 and sent me to collection and now my credit say that they repossessed the computer. They said that I owe them a return fee for $150, so I gave in and paid $200. Today my credit is ruined with a repossessed on it. There need to be a class action law suit against Conn's.

Hi. 100% regret buying stuff from Conn's. I had an issue with my refrigerator. When they delivering I noticed that there was mold under the ice maker so I call the same day and I tell them the problem. They tell me to I have to call the delivery persons so I did that and the delivery person's say I have to call customer service. I was back and forth. Finally they're tell me in one week they were going to come and check it out. That we pass. Nobody show up. I call again. They apologize and tell me that somebody will going to be calling me. Well 2 weeks passed. Nobody call me. I called in to tell me somebody will going to call me again.

My girlfriend purchased and has been paying for this TV every month on time and we had a storm that damaged the TV on June 23, 2019. We contacted Conn's Conn's and was told the Property insurance would cover this so we asked what needed to be done to get this started. To make a very long story short, almost 4 months later with payments still being made on time, we have been bounced back and forth between the Insurance and Service departments EVERY TIME we contact them, finally on 10/16 I was told they were going to have a tech contact us to set up the repair, or to determine if it needed to just be replaced.

About 2 months ago my Husband, Father-in-Law and I went to purchase two mattresses from Conn's. We were having trouble deciding whether or not to get the soft or medium firm mattresses. We ask the sales girl (Mira) if the mattresses didn't work for us would we be able to exchange them. She told us yes several times (as we asked several times). As long as we kept mattress protectors on them, had them longer than 30 days after purchase, and under 3 months after purchase.