Conn's Appliances Reviews

Bought a washer/dryer from them...great deal, big mistake. Get a constant runaround. Ask for everything but your blood type, while trying to make a payment. I feel they want you frustrated, so maybe payment will be late... Extra money for those crooks. My account number should be my individual number. Find my account, take my money. Left me a message to call them, was on hold for an hour. Half of that was listening to some idiot speaking Spanish. I push the number 1 button, at the start of my hour long wait... that means English. Bad enough to wait an hour, but to hear stupid Mexican crap while I'm waiting, really pisses me off. NEVER EVER deal with those ignorant idiots. I'm done with them...

I brought two 40 inch television from them in 2016 one for my daughter and one for my son. I have been paying for insurance for them since. My daughter accidentally knocked hers to the floor. I went for a replacement and she picked out a similar television to the one she damaged. The television stayed in the box for two weeks, while I searched for a tv stand. I decide to just use this amplifier to set the tv on, I place it on top of my daughter dresser. After a day of having the box open my daughter notice dust mites. White dust mites, which are common in furniture warehouse. So I contact Conn's and they were like "If you would have opened the box 24 or at least 48 hours after you received the tv, Conn's would have replaced the tv." I have a brand new tv wrapped in two large trash bags in the back of my jeep. I had to throw out the stereo amplifier and my daughter dresser. I am so disappointed in Conn's.

Do not buy from Conn's. They do not stand behind their products. I Bought a 1700 dollar TV. After purchase it was broken between them Reboxing it and loading it into my truck. They refuse to exchange it or have extended warranty purchased with TV repair it claiming physical damage even though they were the ones that handled it while I was told to go get my truck. Store manager Ian ** is belittling and has zero interest in customer satisfaction or even being respectful and considerate. He was by far one of the worst retail managers I've ever dealt with. Flat out told me it was fine. When I left with it nothing he's going to do about it, "Call customer service and see if they care because I don't." When I told him I had an order of 2500 worth of furniture also and I would cancel it as well he simply said, "Okay. Don't care." When I asked for the district manager's number he said, "Call customer service. I'm done with you," and walked away.

I did a refinance after a job loss. Refinance was accepted and new payment set. New payment was not due for 45 days, I made the new payment. On the due date of the new payment, payment book arrives and guess what new account number. Called several times to have payment credited to new account, as at the time of the refinance was not advised that account number would change. So now they say current payment is late and payment made will not be transferred. Will never buy from them again and will not advise anyone to either.

I was reluctant about purchasing a MacBook Pro for my business. Was not sure it would work with what I was trying to do. Salesman Steve ** assured me that I had 48 hrs to return. No questions asked. He assure me no problem but with confidence. Well that turned out to be a lie. They would not take it back without a large restocking fee. I called corporate and they could honestly care less about their customers. All salespeople at Conn's are liars. Will tell you anything to get you to buy. Go elsewhere!!!

I paid off my loan on the due date for the zero interest. Since it was 5 pm, I was told that I still owed the interest because the last payment is due by 3 pm to qualify. Then I was told that if I paid the entire amount due -including the $250 insurance they had never removed even though we had sent our homeowner's insurance info numerous times- that the accounting department would take care of the problem the next day during normal business hours.

I bought a reclining loveseat on credit. I qualified for no interest for a year so why not. It's been 4 months and the loveseat is already sinking and tilting to the side. I wish I would have looked underneath before I bought it. The foundation is pressboard garbage. Also, after 4 months of on-time payments, I managed to be a whopping one day late after being on a vacation. My payment due date was the 10th, at 8:30am on the 11th the phone calls started coming, as if I had defaulted on the loan - several calls the first day followed by emails and texts. This was the level of communication you'd expect if you were weeks late and about to default. This was literally hours late.

This is a long review hoping no one else has to go through what we did. I purchased furniture Dec. 26th 2016. It was a couch, a loveseat, a recliner, two lamps and a kitchen table with two benches and two chairs. After being delivered, we notice a huge chunk missing from the kitchen table and the table was wobbly. I called them and they sent out Fast Furniture to repair it. I ended up getting a new kitchen table and picked out a different one but they would not replace the benches and chairs, so now I had a mismatched kitchen set. The benches and chairs broke 3 times and they came out and put screws in to hold it only to have it come apart again. Should have known, but my husband goes and buys furniture on his own. he bought a new TV, two Samsung Bluetooth speakers, deep freezer, and a surge protector.

Updated on 04/29/2020: I had a Chapter 7 Bankruptcy that included 2 Conn's accounts and an agreement was made with legal dept, my attorney, myself and the judge sign the agreement. I successfully completed my agreed terms with Conns and their attorney with the understanding there would not be any other issues. Due to the excessive calls all day until 9:00 pm everyday starting in 2018, I placed a cease and desist debt collecting phone calls for a Conn’s in which we’re not happy about.

This has been the absolute worst experience of my life. I live on a hill so the moment the delivery guys arrived they sat in car for 20 min because they had no intention on ever bringing appliances uphill until I went out and got them out of truck. Then first they complained that they could not remove the dishwasher which a woman had to remove for them. Then they had no tools which I provided for them. Then went got back and in truck Said they were leaving with refrigerator still in their truck. When I tell you they would not even try! And was gonna take off as if they had completed the job! This is one big rip off and the third party they have delivering could care less!!! I will never ever do business this with company ever again in life!!!

I filled out the paperwork you the YES credit acct. They lost my personal information then told me I have to resend all of my papers again and they would have to rerun my credit. The lady that I spoke with was rude and disrespectful. Altogether they ran my report five-time and lower my score by 50 points. I wouldn't do business with these people.

I will be filing a complaint with the attorney general's office. I purchased a bedroom set June 30, 2018 that was delivered July 1, 2018. From the time it was delivered late, I have had issue. The mattress that was delivered is not the one we tried in the showroom!!! It too hard and I have hip and back issues that have now been aggravated and sent me to the MD. When I called July 2 or 3rd, I was told to keep it 30 days was the rule and then Conn's would switch it out. I asked the customer service rep to have that policy she was reading sent to me. She stated another department had to mail it. I received a copy of a contract in the mail with a signature that does not look like mine. When I called back today because I want to be clear on the process when my 30 days are up, I was told I had to contact the manufacturer.

I decided to purchase a sofa and loveseat, so I applied for credit. I was approved for 1500.00, yay! BOO! these people are such thieves. So I get a call from Nandy (Phoenix) to confirm my appt. and tell me I need 65.00 down, what?? So then I tell her that I found a set online that I liked but it was out of my approval amount, so I would bring the difference...she said I couldn't do that. Scratching my head, I ask her if their complete inventory was listed online. She told me no, because I wasn't going to bother, but she assured me that there was something there comparable to the set I wanted. So I get off work, drive down there in rush hour traffic. I greet her, and then she starts to walk me around the store, and guess what? NOTHING DIFFERENT!

I paid off my account in full. I received an email confirming my account was paid in full. Two weeks later they took a $220 payment from my bank account. Now they are telling me they are investigating to see if I deserve a refund. This is the most secretive and misleading company I have ever dealt with. Customer service says it’s in the hands of another division and only they can contact them via email. They don’t have a phone number or an email they can give out. I am left frustrated and $220 poorer because once they have your money they will not give it back.

Don't be fooled by 0 percent interest. There is no grace period. I had problems making a payment at the store and was told I had to deal with their finance company. Needless to say it caused a one day late payment which negates the interest free and you are charged interest from day one. Also just one day late cause them to charge you a late fee of $38.00 added. They don't apply overage on payments to principal. I should have stuck with my first instinct and purchased elsewhere, even it was a little more originally. Lesson learned. I could bought a lot more with all the extra interest now added on and $38.00 for one day late just makes me irritated. Never again at Conn's.

Purchased a $4000 QLED TV. Product was delivered with a defective panel. Conn's will not swap out and will only accept return if I pay over $500 restocking fee. This company appears to be selling defective goods and passing them off as first quality goods. I notified Company within 5 days - I had purchased extended warranty and they still refused to swap out their defective TV.

The name says it all! CONS. For starters I was told that I would get 36 months no interest. Which doesn't seem to be the case. I go to my account online and it says I owe $2500 for my couch and loveseat. However, my credit report is saying the amount is $4200. The furniture cost $1999 plus taxes. So my interest is 100%. Then they tell me I can provide proof of homeowners insurance within 30 days. Didn't mention they'd add it on to the bill. Then I send in proof and the charge is still there. Fast forward to this week. My payment was due on 7/7.

Unfortunately I am sending this letter to complain about my experience as a new consumer with Conn’s. Secondly, I am writing this letter with the intention that your board of directors do their very best to ensure that future consumers NEVER experience what I did. Thirdly, I am asking that you honor the promotion that I was informed I was eligible for. I purchased a QLED Samsung television in combination with a Bose surround sound bar on June 29, 2018. My contractual agreement was established on June 29, 2018 with a wonderful, knowledgeable, well-manner, soft spoken and kind salesman by the name of Antonio (not sure of the last name). My invoice for the mentioned above purchase is **.

I will say when I first went in the store I saw many things I'd want to purchase. I did purchase a few items. Before my initial payment was due I received a call about making my payment, the due date was days away, of course that ticked me off. I received a coupon book in the mail that indicated the due date and a pay before accrued late fees date. Now I know for many years of purchasing different things cars, furniture etc that if there is another date listed after the due date that states if you pay after x then you have to pay x amount. THAT IS CALLED A GRACE PERIOD. Of course not a darn soul at this company realizes this and tell me that, "If you don't pay on the due date then you have to call and make arrangements," what the hell. The coupon book already gave me my arrangement. I would not refer my worst enemy to this company.

I purchased a Samsung refrigerator and a dining room set. The salesman advised my daughter and I that I was approved and had 36 months with no interest for 36 months. I repeated this back to him to make sure what he stated was correct. He stated yes. He drew up everything on his iPad. I signed the papers on his iPad. He stated my copies would be sent to my email address. Upon returning home I checked my email and did not receive my paperwork. I immediately called him and stated I did not get my paperwork. He stated he would send them again. I never received my paperwork.

From the time we received the 1st payment book we had problems. The loan was supposed to be 12 months and now it's changed to 36. We called and because it was the first of the year the lady said that we should wait for the system to accept these new loans. The people who answer the line do not know how the interest works and it's frustrating me. They tell me I cannot apply additional money to the principle of the loan. Continue to have our contract reviewed but they send it back saying "we need more information".

My husband talked me into buying a window unit for this summer to keep house cooler. The ac unit was 419.99, the repair service agreement was 125.99 plus 45.04 tax, which gave me a total bill of 591.02. I made one payment of 50.00 then decided to pay off. I called. They told me my payoff was 688.09, I asked what and how they get that amount, they told me they charged a 100.00 dollar application fee. I use to shop at Conn's a lot, never again.

I would give CON ARTIST a zero rating if I could. Guarantee next day delivery but not next day repairs or pick up on faulty products?! We purchased a refrigerator from the extremely rude university location. Within an hour of the refrigerator being installed, it started leaking out of every possible hole. Contacted them the same day at 3 pm and was supposed to be receiving a callback, never did. Called 9 am the next day about the same complaint. Was told to expect a callback, never did. Called at 2 pm and was giving the number to a second party middleman, called them and was on hold for 45 mins. Transfer from here to there and everywhere in between before I was about to get someone to schedule an appointment for a later day. Still waiting... I had deja vu reading reviews from customers who had shared similar experiences. Totally unsatisfied and disappointed.

My first experience with Conn's was good, although we had some issues with the refrigerator, it was a smooth sale and I paid off the product as agreed on and paid no interest for my product. I returned 2 times to buy additional appliances. One of my purchases was set up for payments at $10.00 below what I needed to pay so I missed the deadline and was charged 650.00 in interest despite the fact that I went into the store the day my balance was due and asked about payoff, instead I was reminded I was paying for property insurance despite the fact that I had provided Conn's with my homeowner's insurance declarations page right after I purchased the product.

I signed an agreement in December on a LG tv, I recently moved and the tv got a little damage on the top, which then made the digitizer bad. Called the place I purchased and they directed me to send pictures to the service dept. I did that. Got a call from the service dept to tell me I don't have insurance on this tv. I paid 390.00 extra to have the insurance. And now the service dept is saying I only have insurance on labor, but not parts! I called store manager and still waiting on a callback, it's been 3 days. Poor service! I don't recommend using them ever!

All the nightmare claims are true. I was foolish enough to go back and finance even more from these shysters before I paid off my original mistake. The existing balance of @ $750 was refinanced with the new purchase along with $100. This was all combined in a new account with a new number, amount and due date. I can't believe it, they actually charged me to have the privilege of being screwed. They still tried to draw payment from my bank on the original now closed account. I made my first payment on the new combined account only to find out later they charged me two, $25 fees for NSF for Feb 2018 and Mar 2018 payments on the original account. Original account was absorbed with the new purchase on Feb.1 2018. On Feb 3rd and Mar 3rd this account did not exist. This is not from memory. I have the contract to prove it. I paid these shysters today to get them off my back... NEVER EVER BUY FROM CONN'S.

I financed a TV through Conn's in April. First, I had to hustle with them to get them to remove the insurance that I didn't need. Then, I couldn't figure out how they were coming up with the balance I owed. Mainly because their website only shows the balance. There is no detail about my payments or whether they removed the insurance or not. I had to call them to get them to send me a statement which wasn't much help either. Finally I called them back again to get them to tell me how they came up with their number for the balance due only to find out they charged me $100 loan processing fee! They neglected to tell me about this fee at the time of the sale. I would not have financed it through Conn's had they told me about this fee. I would have given them no stars if I could.

Please if you're in North Carolina and had issues with Conn's Home Plus then please file a complaint with the NC Attorney General's Office. If you're in another State please file with your Attorney Generals Office, once they receive enough complaints concerning the same issues chances are they will file a lawsuit on behalf of the State which should result in refunds. People in Texas should know that Conn's was sued by that Attorney Generals Office in 2009. Conn's settled that lawsuit with Texas for $4.5 Million. It was ordered that Conn's stop using Deceptive Trade Practice Acts against Texas Consumers. Texas Attorney General received over 2000 complaints against Conn's, so please if you live in Texas file a complaint. So please whatever State you live in go to the Attorney General and file your complaint.

I went in to purchase furniture. As a returning customer they added insurance to my purchase which was told it was for their own protection. I went home and thought about this? When I decided that I did not want this added 390.00 dollar addition to my bill and decided NOOOOO. I will pay what I owe, but no more. After this I will never again use Conn's again. Stay away please. I have not gotten a confirmation on deletion of this added ins, of 380.00 $ but I am fighting it. CONN'S is rip off. Made mistake admit it but I will only pay purchase price and tax.

My husband and I purchased an LG dishwasher in April of 2016. We bought it as we were expecting our first child and wanted a model that offered a sanitation cycle. We also purchased the 4 year service agreement. Fast forward two years, and at the beginning of May we started to get error codes and the system stopped working. Thankfully we purchased the warranty so we thought we were covered. We had 4 technicians out all claiming different things were the issue, it was never the same tech to come out. Well the 3rd technician informed us that he suspects a mouse has chewed through some wiring (why the first two didn't see this I have no idea, you'd think it would be rather apparent). I was appalled at the thought of a mouse in my home, especially with a small child, but our neighbor recently cut down numerous trees and is remodeling so it was a possibility.

On Black Friday 2017 We went and spent over 12k on Bedroom furniture and a living room set. We felt they were a little expensive but did like the furniture. (The King bed we have has a huge gap of 24 inches between the mattress and frame but we are trying to make it work.) After waiting there 4 plus hours filling out all the paperwork we were tired and wanting to get home. They had a insurance form for us to fill out with our homeowner's insurance policy numbers so we had to take that back the next day. And we did take it back November 24th, 2017. This was needed to cancel their insurance they had on the furniture. We did this and never thought twice about it. Well June 3rd, 2018 we went to pay off the furniture in full and when they told us the payoff amount it was over 1200 dollars more than what we figured we owed them.

My dad and I went to Conn's specifically searching for a bed. By the time we left I had a TV and a standup deep freezer. But... before I added the other 2 items I asked the rep who helped us about purchasing insurance just in case something breaks and not due to the manufacturer's warranty. He said yes if I purchase the additional 4 year warranty if we happen to accidentally break something that is not covered through the manufacturer warranty it will be covered. I specifically asked for this because I have kids and kids seem to knock stuff down or write on everything. So I left there with the impression that if something happens to my purchased items due to my kids or an accident of mine it would be covered since I'm paying for it.

Sofa and Loveseat - Their furniture is absolutely junk. Horrible customer service. The recliners are warped and difficult to close. They claim solid wood but the frames are particle board. Do not buy from them, overpriced and lied to.

Literally received the worst service I have ever received from a company. My husband and I bought a fridge from these people and 18 months later it went out. We lost over 1k worth of food between the fridge and freezer. We called them as we paid for the extended warranty. As of today, we have taken 3 days off of work, they have rescheduled 3 times, we (young family with an infant) have been without a fridge for almost 3 weeks. And they flat out don’t care. The technician rescheduled us for today and after waiting around for the guy for 2 hours I called customer service and he doesn’t even work today. Another day of Work wasted and another week without a fridge. I HATE this place! Disgusting the way they have treated a repeat customer. Do yourself a favor, don’t ever buy from Conn’s.

Customer service at Conn's is the worst I've ever had to deal with. When a representative does not want to talk to you they hang up the phone. They call your sometimes up to 5 times a day about payment. I know my account is not paid on the due date, but Conn's always receive payment a few days later. Also, technical support is a joke. I have about a year to go before this account is closed. I will have to be a desperate (**) to buy from Conn's again.

I purchased a Sofa & Loveseat from Conn’s July 2017. What was suppose to be 2 year interest free & I find out it’s not. The furniture is falling apart. I have a warranty. I have spoken with them numerous times about replacing it which they won’t. They keep sending technicians to sew it or repair it. Terrible customer service. How do I end my contract?

Bought a sofa-leather, reclining and a recliner for our TV room. The frame is bent on the sofa. The center leans to left resulting in poor aesthetics -one side up-center leaning and a loud noise. We asked for them to fix or replace. They sent service individual out tells us they cannot fix. Sales say they will replace. Then told won’t. Sent the same repair person. Says they cannot fix. Sales say they will replace. Then say there is nothing wrong... We get passed around and around -this has gone on for 2 months. Still refusing to satisfy their guarantees. Bought expensive extended warranty and not honored. Deceptive trade practice. Contacting BBB.

About a year ago my wife and I were in dire need of a new bed. We didn’t have the money to purchase outright. When we got to the store we had barely opened the door and we were attacked by a wave of salespeople. Fine, I guess that is their protocol for commission sales. When we finally scratched and clawed our way to the bedding department we were exhausted. We looked at several beds and obviously in the Pakistani salesman’s eyes we could not go wrong as if he had personally owned one of each in the past. Go Figure! On top of that it was very hard to understand what he was saying. Ultimately we bought I believe was a Sealy. After a short 8 months, the box springs and the mattress had a 2” bow in them. The technician agreed and wrote his report. After that we didn’t hear another thing from them. Not even a phone call. We called them after 2 weeks only to be told we had to come in and choose a new bed.

I purchased a washer and dryer from Conn's. Within the first year I have had to have G.E. come out and repair my load dial on my "brand new" twice. Called Conn's about it the first time, they gave me the number to G.E. and hung up. At about the 13th month I made my payment. 3 days later my account was charged again. The woman "helping me" told me I logged on and made a 2nd payment myself. Not sure why I did. Maybe because I didn't. But she was quick to point the blame and was quite sure of herself. Then she let me know I would get my refund in as many as 45 days! I will never give this corrupt company another sale in my life and will stop any others from shopping there if I can.

We had a kitchen appliances delivered in April. Here we are May 14th plumber comes out to see what a leak is and the hose installed with a dishwasher had been leaking tiny over. This time we have a terrible case of mold and Conn's refuses to send anybody because of the mold to replace the holes and they clearly won't even take responsibility for all the mold that is the consequence of the improper hose installation. Extremely furious. Terrible customer service.

I apply for a tv stand and a 32" tv and the total was $550. Gave them $200 down, monthly payments was $47.98 Dec to May 2018. How much did I pay and what the problem is that the sales associate didn't tell me, or explained to me, that there is a 29% interest, because I would have walk out the door. Also she didn't want me to read what I was going to sign, didn't give me any paperwork. So come to find out that I owe them $600 more dollars double. They are not telling people what them should know and it is a robbery.

I bought a refrigerator in 2016 and paid double payments but at the end they charged me for insurance so after many faxes which they said never received I had it faxed and was received. This took care of one insurance but the other insurance I made a final payment of 263.00. They assured my account was paid in full and closed then in January 2017 they started contacting me with a balance almost as much as the purchase and apparently the account was never closed as promised. I have disputed this and cannot find a person to speak with. They all just read off a card! They have put it on my credit now and all my hard work on my credit score is ruined! It has taken my score from good to poor... This company is so bad and I hope to save someone else from them! Honesty does not matter to them.

I called Conn's on my couch. It was leaning to one side. They sent out a person and he was trying to tell me that there was nothing wrong with the couch and I just started laughing at him and asking him was he serious. So my husband and I were like this needs to be fixed. So he finally agreed with us and he had them send over a part for my couch and made an appointment. My appointment was set for April 26th, 2018 at 3:30 to 5:30. No one showed. We called customer service. No I'm sorry. Nothing! They said they will call us back. That never happen so my husband called Conn's in Arvada. Again nothing!!

Never again will I buy from Conn's. First time I paid a lot for what they said leather couches and before the year they start ripping. Insurance dont cover. It starts losing the foam. Looks flat. Insurance do not covers. It is not worth adding insurance or buying from them at all. 3yrs with couches now and they look like I had them for yrs. Conn's start selling good quality or stop lying to customers about what they're buying.

When I purchased the flat screen they tried to sell me a warranty I said no. When I got my coupon book it was higher than my purchase. I soon received a letter stating they purchased an insurance policy for me. I did not need one. I have homeowners insurance. Manager "Caleb" refused to take it off. I kept calling 5 different numbers they hung up on me. I contacted the insurance company they said I will not get a full refund. So... Conn's does this to a million people. They make 99 million dollars and no one was ever asked, "Do you need insurance?" This is the swamp that needs draining. I will never buy another item and recommend you all watch your contracts and payment totals!!! I will take this to court as a matter of decency!!! Oh and they just don't care. Just hang up on the person. They were sucking up to to buy the products. I rate them -5 on a scale from 1-10, pssst.

Stay far far away from Conn's because they truly live up to their name. I purchased an LG refrigerator from them almost 2 years ago with the service warranty. In this time I have had repairman out 6 times for the same issue. Ice maker will make maybe 1 drop of ice per day and the unit does not stay cold enough to do its job. Kids popsicle was not fully frozen in 24hr time. Ice maker replaced twice, compressor and motherboard replaced once. Conn's refusing to replace the refrigerator. If there is any class action suit against Conn's Home Plus I would be more than happy to provide my information.

We bought a King Sealy mattress and box spring from Conn's in Avondale, Arizona. We have had the mattress about 6 months and are having issues with one side sinking really bad. I called and set up a service call for 3/23/18. A tech came out to our home around 5 pm, took pictures and measurements and advised us it was the box spring (which you can clearly see it sunk in one spot). The tech advised us we would not get a call back regarding the warranty till 72 hours later since it was a weekend. We were OK with that and waited till the following Wednesday.

I wish there a negative star on this system because this company needs to be shut down. I went to buy a tv, washer and dryer and they said to me the loan was 24 month but somehow the guy wrote it down for 34 month. On top of that I’ve been making payments towards this and it seems that they were not applying the payments towards my loan at all. Then I found out that there was $100 hidden loan fee. AND YES PEOPLE they can called a hidden fee of $100 dollars, which was I never even saw in the contract and the rep never even mentioned. If this review can help someone else to not buy from this store I have help to save a someone from headaches.

I purchased a refrigerator & stove from Conn's HomePlus on the promotional 12 months same as cash in May of 2017. My monthly payments are currently $83.91 which I paid every month for 9 months, the 10th month I paid $200 and this month I paid $500, the incompetent representative told me my balance was $1300 and could not explain why. The amount financed was only $1726.00. I requested to speak with a supervisor (India) who was absolutely worse than the first agent! Run. Don't walk far away from these people!!! "Advertising is the act or practice of attracting public notice and attention. It includes all forms of public announcement that are intended to aid directly or indirectly in the furtherance or promulgation of an idea, or in directing attention to a business, commodity, service or entertainment."

Bought a Samsung dryer /washer approx 8-9 mos. ago with a warranty for an extra cost. The dryer broke down in Jan and I have had Conn's tell me they came to fix it and never showed, (I have cameras on my house). Conn's technician completely no-show, been late by more than an hour on numerous occasions, say they are going to call me back with a resolution and never did. Stop contact with me completely for approx 1 month. At that time I contacted my cc company to dispute the charges even though I had paid off every bit I owed on time except the remaining 500$ which I was told to not pay until the cc dispute was resolved. At this point it was approx day 45 of the 60 days they have to respond to the dispute. I randomly started receiving and being flooded with technicians showing up randomly, text message confirmations/emails (the day of and the day after) for appointments I never scheduled and had no idea existed.

I purchased a stove 1 year ago, while cooking I heard a loud pop! It scared me because I didn't know what caused it, I was scared to even turn it off. But I did. I didn't notice anything right away so I left the burner off and proceeded to use the opposite side. When the left burner heated up I then heard a cracking noise and noticed a crack going down my glass top stove. Of course I called Monday, the following business day after Easter Sunday and made a service request. Needless to say, I immediately received the runaround, being given the excuse that the extended warranty I purchased does not cover the repair of the glass and when the tech came out he said there was nothing he could do. Told me to call the mfr GE. Of course GE said they don't honor the extended warranty and would not be able to help either.

I purchased a refrigerator and a washer and dryer, one week after purchase the refrigerator broke and I called Conn's, who said a repairman would be at my home between 8 and 12. At 1, I called and they said Conn's did not know their schedule and they were rude and said they would be there between 4 and 6. After taking the day off work, they did not have the respect to call and say they were not coming, so I called Conn's the next day and they said I should have purchased the extra warranty, that there was nothing they would do! I will not purchase anything else with this company, and you should not either!

On 3/31/18 I purchased a refrigerator from Conn's Appliance in Lufkin, Texas. Scheduled a delivery for Monday 4/2/18. Confirmed the delivery for 4/2/18 when received message from Conn's. Had to cancel an appointment for Monday so that could be home to accept delivery (because I did not give them 24 hour notice, I had to pay a $50.00 fee). On Monday 4/2/18 at approximately noon I called the Lufkin store and they verified that it would be delivered between 2 and 5 that day. At 4:30 I called the Distribution number (844-894-0717) spoke with a lady named Sasha, who told me it was RESCHEDULED for Wednesday, because I had not confirmed delivery, which I did confirm delivery for Monday 4/2/18.

I need service on my Samsung refrigerator’s ice maker. I purchased the refrigerator from Conn’s specifically so I could get service. Now that I need service Conn’s can’t find a record of me buying the refrigerator. No record, no service. I tried to get it straightened out but after a long wait I was passed back and forth between the same two departments each claiming it was the other department's responsibility. Finally the fourth rep I talked to couldn’t find the refrigerator record and then feigned that she couldn’t hear me and hung up after saying I should call back. This is not the first time Conn’s has done this to me with an appliance but it will be the last. No service, no Conn’s.

Conn's has a habit of calling too much. They really harass you to pay the bill. Even after you pay they continue to call. Conn's call from sun up to sun down. It is very annoying. I hate it. I almost want to return the merchandise but I like it. I wish they would stop the harassing phone calls. I pay my bill the same time every month. Never skipped a payment. Ugh. Stop harassing us.

My wife and I had a great experience at Conn's during the sales process... That ended rather quickly. We purchased several items. The item that has caused all the issues is a 65" LG OLED TV... New unopened original packaging... 1st we were told to take the TV (along with a few other smaller items) when we left the store and all the larger items would be delivered. We dropped off the items we took from the store at a rental home then had to leave to go back to our home for a showing (house on the market). Our home is 95 miles away from the rental so we are not there every day...

For the past three months every time I call to pay my account I have problems with the system. I usually get disconnected or when I enter my correct information it says it's not correct. I have called for the past three days and today I talked with a representative, I gave him payment instructions and amount to be applied, and before we finished we got disconnected. Not sure if payment got processed or not. When I call back I get someone else. When they call me day after payment due and they transferred me to pay account, I get disconnected. It really sucks. On a good note, employee I talked with was very understanding.

Our washer and dryer conked out on the exact same day in the beginning of February. Called and made arrangements for a tech to come and fix it. Said the soonest they could come was February 19th. Ended up having an opening and sending someone on the 12th. Tech came, rang the doorbell once and left. I called immediately to tell them to send him back. They said they couldn't get in contact with him because he wasn't answering his phone. Put in for a new repair ticket. Said they would send someone 2 weeks later. A new technician comes and says that the washer and dryer can be fixed but he doesn't have the parts. He puts in the order for the parts, comes back a few days later and finds that the company did not order all of the parts so he cannot fix washer.

Purchased a bedroom set and mattress, total cost $3,000. Delivery was at 9:30 at night... Which at night they had me home all day waiting. Said 6 to 9, got here 9:30, then come to find out the next day my dresser is cracked, because they got my signature they will not exchange my dresser because I signed. Never again will I ever purchase anything.

Do Not Buy from Conn’s!!! They provide you with the worst service!!! My couch was deliver broken in half, so I call the service department to get repairs and they didn’t have the tools to do the repairs. So they came out the second time and tried to do the repairs and could not do it correctly and the guy kept stating that this is the way your couch is. Keep in mind my couch is suppose to wobble and cave in. So I called again to have a 3rd person come out and basically he stated whoever came out did not do the job correctly and he would put in a order in to get rescheduled with the right equipment. I had called the Conn’s corporate and they said that they can’t do anything about it because the technician has to declare the couch unrepairable!!! I am frustrated because apparently none of them can do the repair itself. Save you some time and don’t buy a couch here, the communication is horrible and don’t want their customer satisfaction.

Washer and dryer delivered yesterday. Washer sounds like a jackhammer. Dryer has human hair in it and sets on bottom. You couldn't see unless you stand 4 feet away. Shipping call center doesn't care and store managers offer no help. They refuse to replace the equipment. Sending tech out to fix. Keep in mind it's new they say. Contacted the BBB attorney general and will be suing to break contract.

Just moved to a new city and needed a bed. Went to Conn's, started checking out beds and was immediately approached by not one, but two high-pressure salespeople who hovered over me the whole time I was trying each bed. I asked them if I could have time alone to try out the beds, they refused to leave me alone, and continued standing over me as I was laying on each bed. It was completely creepy. I needed a bed though, quickly, and so even though I had a bad feeling, I picked one out and bought it. I used their financing and they added on insurance which increased the price by nearly $1,000. I told them I had my own renters' insurance that would cover the bed, and they still insisted I had to have it but could cancel later if I provided proof of my insurance. A week after I bought the bed, I provided the proof of insurance and they said they would cancel it, and I asked if I would receive anything in writing to confirm it.

I bought furniture, stove, fridge and TV about a year ago. The furniture is already breaking down and coming apart. Called Conn's for service, they scheduled an appointment for someone to call me back. Then I received an email that said at my request the service ticket had been canceled, I did not request the cancellation. I called again on Friday then said they did not have anyone in my area to service the furniture but would have someone call me back by Tuesday. Here it is Friday again and they have not called me back. I have called the OKC store that I purchased from several times and get the runaround. They even put me through to the Manager's voicemail, I haven't received a call back as of now. I will never deal with this company again and suggest you don't either. Communication and customer service are seriously lacking.

I am so disgusted with the service I received. I wish I had looked at the reviews before I made a purchase from Conn's. They are rude and it doesn’t matter that you spent over 7,000 when something isn’t working after 5 months. They can’t even send someone out for over a week. I also asked to speak to a manager. She didn’t answer. I got her voice mail and no shock here she did not call me back. What a horrible place with horrible service. I am definitely upset and unhappy and I will never go there or recommend this place to anyone ever again. Unfortunately I had my friend shop there after I did but never again. Word of mouth is the most powerful advertisement a company can have and I have nothing good to say.

Do not go into Arvada Store. Also do not purchase the delivery. It is a joke and not worth it. They lie and then don’t help when they mess up. The delivery people did stuff they were supposed to do and now I am stuck with a product that doesn’t work. Because I did the Progressive leasing I was treated differently too. So do not go into any of these stores and especially don’t buy the floor models. They don’t give anything with them.The Store manager George is rude.

Last year I bought a MacBook. There's nothing wrong with the product, but I am very dissatisfied with Conn's service. My mom dropped the computer while I was at work, and I sent it in to get it replaced. That was June 2017! They still haven't fixed it! "There's no computer screens available." "You haven't finished paying." "Your insurance isn't valid." I'm overall very angry. Excuse after excuse and I still haven't even gotten my computer back. At this point, I'd rather have them pay me $100 to get the screen replaced myself than have to deal with any more of this bull. ON TOP OF THAT, I've been paying a ton of money for insurance every month WITH Conn's. Never again will I be dealing with them.

BEWARE!!! This store is terrible! My husband and I went in to look at a new range. We were approached by a salesperson within 1 minute of walking into the store. We told the salesperson we were just looking and would find her if we needed help. We were followed and pressured to fill out paperwork. We explained we wanted to look around before filling out any paperwork. Why go thru all the hassle if we don't find what we are looking for. She pretty much insisted saying we needed to know how much we could qualify for. So I said, "Fine but as long as it didn't affect my credit score." She assured me it wouldn't. I qualified for $9000. Great... Now let me look around. Nope! Come to find out it was her 2nd day on the job. That's fine. We are luckily patient people. She was very nice and stayed with us while we looked.

Purchased a bed in April 2016 on a promotion for a free electronic with purchase. Went in. Everyone was so nice, we picked out our bed and they talked us into pillows. Got it scheduled for delivery and off we went. Next day I realized I did not receive my promotional item so I called. I was told it had ended... that should have been my first clue as to how things would be. They delivered the bed with no frame and when I asked about it I was told I would have to go in and buy that separately. 6 months pass and the box springs broke, very cheaply made. When I called I was told they only had one guy that handled box springs and mattresses and he was out of Phoenix. The only day available was a Tuesday and I had meetings all day so I could not do that. Tuesday’s are conference days for me where I work. I was told that was the only day available each week, the guy told me I was SOL.

After making arrangements for the payment customer service person keeps calling over and over giving me different excuses that there is no arrangements. Want to know what time and store I'm going to pay, I'm so tired of it, balance is only $69. Never buy from CONN'S.

I purchased a living room set from Conn's in October of '16 on a 1 year no interest plan. I made my payments on time every month. When October of '17 rolled around I submitted the money for the final payoff amount. Instead of applying the funds towards the final payoff amount, Conn's decided it would just hold the money as future payments. So instead of my account being paid off, I now owe an additional $1300 in interest. Do NOT under any circumstances agree to any type of payment plan with this predatory company. Liars, scammers. If I had the money to sue I would. I'm sure I am not alone in the way that I was scammed. This company needs to be put out of business.

Very disappointed with the washer and dryer. The washer went down after the repair. Came out. It took him 4 weeks before anyone came out again. Then the dryer the drum inside cracked. They ordered parts. He did very good putting back together. But lately the dryer heating element went out. It’s been almost three weeks and of course parts aren’t in. You count on your machine to do the clothes and dry. That’s the whole idea of not going to the mat. I feel like this is wrong to take this long to fix. When you talk to someone it has a very annoying lisps talking, very annoying music plus you are on hold forever. When you pay your bill by phone very confusing on what to push. I think they should recall this model. I will never buy Samsung again. It’s a ripoff.

I am so disappointed in this company. I bought two mattresses from this company. One of the mattresses is starting to sink. I called them out to look at the mattress to replace it. They directed me several time, finally they came out and looked and took pictures and then stated that was nothing wrong with the mattress. The mattress is sinking. I have only had it for 7 month before it started to defect. They taking my money and put this warranty and insurance on there that I am paying for. DO NOT SHOP AT CONN'S. I WILL REPEAT DO NOT SHOP AT CONN'S. They are a ripoff. They do not stick to what they tell you when you first buy items. You will be stuck with the bill and no item.

I purchased a new Frigidaire Refrigerator In August 2017, the ice maker has never worked. 4 service tech guys have been to my home 4 times, replaced multiple parts, taken up 4 days of my time that has cost me $800 in compensation plus lots of aggravation. A service tech was at my home on March 3rd 2018 for the 4th time. I was out of town for the weekend expecting to have ice when I returned but to no avail I still have NO ICE!!! I contacted Customer service and they have only one recollection in November of a service tech coming to my home. I asked to speak to a district or regional manager so I could request further action for a new Fridge. I was given a reference # and someone would return my call, they called and informed me I was not eligible for one. NEVER BUY FROM CONN'S.

I would not recommend Conn's as a good store to shop in! It has bad furniture and bad material! I bought a couch there and after 4 months it started to come apart. The string started to hang off and I don't have kids or anything, everyone at my house is old enough to not mess with the couch! I called Conn's and they sent someone to come see it and he confirmed that it was poor material. He said he would report it and when they called me they just gave me a lot of different phone numbers to call but every number would just give a new one to call and at the end they said they couldn't do anything about it. Do not shop there! I do not recommend it at all.

Would have gone lower but there isn't anything lower. In October I purchased a massage chair from Conn's. It was delivered on October 26. After they delivered it I was testing it and I noticed it has issues. The machine was not working correctly. So when Customer service called to see if it was delivered I told her yes and I told her it was not working right and I don't want this one. At 6000.00 I want something that works so I want to return it. She said I would have to contact service so I did. They said they would have someone call me with a date for a service tech to come out there. I told her I just got it and I don't want it serviced. I want something different. She said no. It would be up to the service person to say if it was defective. She said they would contact me in 3-4 days. They called me 4 days later and said the earliest they could come was November 17th. I complained about it to no end.

After returning a new laptop that didn't work, I was then met by the worst store manager in the history of retail. After Shaun and his salesperson Lisa made me feel like crap for returning the bad $1500.00 laptop (obviously they work on commission), I was told that I couldn't have a refund until they confirmed that the laptop worked??? Wouldn't have brought it back if it worked. Terrible company, terrible management, terrible salespeople, terrible experience. 1 star is extremely generous.

I purchased a bed from Conn’s. They delivered it. The bed rails was defective. I had already sold my old bed. It was picked up earlier that day. When found out the rails was broke I told them I needed to get a fix quick because I didn't have bed to sleep on. I was told to put a brand new mattress on the floor to sleep on so I told them I would go to their warehouse an hour away to get the parts and I would put the bed together. They told me I would have to go the store that I purchased it from to get slip for pickup in rush hour traffic. I sent the bed back and went Moore Furniture in Cleveland Texas. Bought a bed almost same bed for a better price. Happy now but will never purchase anything Conn’s again.

My experience was the very worst I have ever in my lifetime had to deal with. Take this as a true statement. From first day of delivery everything went wrong, from rude inexperienced people who lie fraudulent statements then put 30 60 days late on your credit report when you're not. They differed my payment and reported 60 days late. When I made payment on phone system was broken. Tried to cancel payment I put in wrong because the system was not working properly. They charged me a return ck fee!!! when it never returned there. Broken automated was broke. Tried to call to explain. I got rude rudeness over and over. They don’t have managers only floor people who are condescending over and over. Rude people. Extended warranty. They send their delivery people who know nothing about how to do repairs at all. Waste of money. So please go to Walker. They give much more professional service.

Sadly I am really disenchanted and have made a decision to never take my business to Conn's Appliances. Never had credit... Was advised that I can purchase an appliance from them and "Build up my credit". Well diligent payments makes my washing machine legally mine as of this month. So I figured. Well I could use a new dishwasher. I find out in fact I have to start a credit app again and what I have paid to them means Naught. What should have cost me $680 for cash... Ended up costing me $1260 so that I could "build up my credit " in this case. I do not care if I have credit ever. My life on cash has served me to this point. I'll be damned if society will force me to "Build Credit". It is just awful how we are conned into things like this. Furthermore I cannot Stand being told different things each time I call.

Went in. Saw a LG dishwasher on Clearance. Said we had a deal for $800 free delivery and $119 and $24.95 for kit, I agreed. He checked with his manager and he ok'd it as well. Sit down. Take info, hard sells the warranty, I say no, hard sells credit, I say no. Come to the end and now they can't deliver for free, $79.00. I said that was not the deal and he said he couldn't do anything about it. I left at that point. These are true con-artists!!! Stay away!!!

I purchased furniture from Conn’s in June 2017... I spent two hours there with the representative and felt good at that time. I just found out recently because I was late on a payment, Conn’s charged a late fee and removed the cash option from my account accessing interest. It was explained by the representative that the only way the account would be accessed interest is if it not paid off within the year. I feel as if this is a very poor business practice. The terms of this agreement should be revisited. Also they need to inform customers at the time of sale that you will be required to pay more if you are more than 10 days late. They are robbing people blind and taking advantage of them. Something needs to be done about this. They should not be allowed to practice business or they should train their reps to be honest and not leave important details out of the agreement. Conn's should not be I’m business. BEWARE.

We had our dryer serviced on Feb 6th. The thermostat went out. 2 days later the dryer stopped getting warm and shuts down after 3-5 minutes. Called to have repaired... again. They scheduled to come out the following Monday. They never show. We called and they said the technician closed out the ticket as being complete. Excuse me? Doesn’t that first require showing up at least? They can’t seem to answer as to the ‘why’ but hey, let’s put yet another ticket in. Two days later we are calling to see when we can actually use the dryer we paid for to be told that the soonest they can get out is the 27th?

I tried returning my computer at the Conn's store in Gastonia NC before my 14 day policy ended. The store manager took hours before waiting on me. The store manager told me to give him 195.00 for restocking fee. He asked me how I was going to pay, I told him he can take it out of the 280.00 I paid down on the computer, stated he couldn't do that. I told him I don't have that kind of money, I thought that he would take the money out of the down payment. So the Conn's store won, since I didn't have the 195.00 I had to take the computer back with me. I will never shop at Conn's in Gastonia again. They don't explain their contracts when you purchase items. And their finance charges are too high. And they take forever helping you in their store.

I purchased a loveseat and big chair with ottoman from Conn's. Shortly after my purchase, the loveseat spine broke. It was under warranty and they sent a repairman out to fix it. I watched as he did the work and upon removing the upholstery I noticed that the construction was somewhat low quality. The repairman said the workmen missed the place to nail (staple) the spine to the frame. Now, it is broken again. Unfortunately, according to customer repairs, my warranty is up and there is nothing they can do. I am sad. It was poor quality. And I am still making payments on this broken piece of furniture. I am a senior citizen on a limited income. I cannot afford to hire someone to fix it. So? I will not make a furniture purchase at Conn's again. Nor can I recommend them to family and friends.

I bought a Sofa Sectional in April 2017. I was told I would be mailed a booklet for payments. That NEVER happened so I ultimately had to call the store back to get my account number to begin making payments. I had an initial loan amount $3,846 and a contract for 34 months. After 9 months of payments I elected to pay off the remaining balance of $2,661.62 to AVOID the additional interest payment of $1,603.88. What Conn's does not explain to you is that EVERY payment you make, interest is added on to EACH payment. I would’ve ended up paying $5,801.08 on a loan of $3,846. You think this would calculate to a 50% interest rate, but if you call Conn's Customer Care, Or the Actual Conn's Store they will not even tell you what your interest rate is. They will only give you an “estimate”.

They order parts to fix my bed and it took a whole month and a whole three weeks for someone to come just to be told that all the parts are wrong and it could take a whole month again. So he called his self Botching it up. The legs are hanging off. I am afraid to get in the bed because it going to break. This is the worst experience ever. They are not trying to fix the problem and they made it worst and they call you to death if you one day late. Lord this is not right at all. I don’t like this at all.

I am so disappointed with the way Conn's has handled our insurance claims. First of all let me start off by saying they are the most unorganized company that I have ever dealt with. Me and my has been purchased the insurance that would cover our payments if he lost his job or if the merchandise was damaged in some way unfortunately we have had to use the unemployment insurance and that was like pulling teeth we had to keep sending the form over and over, sending it to the Waco office and then sending it again to the office, in Florida it was like those two companies could not communicate with each other one company would tell me one thing and the other company would tell me something to contradict what the first company said.

Warranty repairs on washer - I was given a window of time that I could not possibly make and no other choices. I am a teacher and could not leave my classroom nor take a day off. The only time I was given was a two-hour span in which I would receive a call setting up the appointment time. I did return the call with a text, but the technician could not come to my house during the hours I would be there and there were no weekend options. Rescheduling will be problematic since they, again, will not attempt to accommodate my schedule with even an early afternoon appointment. I will never buy from Conn's again.

BE WARNED: DO NOT BUY FROM THIS COMPANY!!! Yes, they make it easy to finance but the customer service and products are horrible. I purchased a dryer that was dented, a washer that doesn't work, a dishwasher that doesn't work and a refrigerator that works but very loudly. I've been calling since the day after delivery. I've called the warehouse, their customer service and even the collections representative. Absolutely - no one cares from this company. The only thing they are about is their payment. Horrible... DO NOT RECOMMEND.

My husband and were loved the no interest for 12 months. We decided it would be a great fit for us and our needs at the time. When we went into the store we were blown away with how easy it was to get the account set up and to make our purchase. It was all fast and no stress. On Saturday we bought a TV, Washer and Dryer. It was delivered on Sunday. Sunday we went back in and had decided on a bedroom set. We scheduled to have that delivered on Monday. Sunday night the dryer kept getting power failures and kept turning off. We did our own troubleshooting and we're still getting the errors and it kept turning off.

I purchased a new refrigerator from Conn's 2 years ago in February. The delivery service damaged the fridge by putting a dent in it. We called Conn's and they said that they would issue a refund of 10%. Never got it. Then, I called a week ago to get my payoff amount and they quoted me 152.00. I call in to pay it off and the payoff amount had doubled. I asked the representative to send me a payoff in the mail, and she said she couldn't do so until the next day. I then told her that I was going to pay the account off today, and the payoff amount was 252.00. These people are rip offs and I will never purchase from them again.

My husband and myself bought a TV from Conn's. We don't have the TV a year and the whole TV went black. We finally got appointment for someone to come look at it and January 3rd 2018 they came and got it and after a week my husband called to see what was going on. They told him to call back in 2-3 days. He called again today and was hung up on twice, finally someone got on the phone with him and again was told to call back 2-3 days because they was still reviewing it. Really what are they reviewing? The TV went black. Their products are not worth your money. I will never buy anything there again and have told several people not to buy from there. When I call back and they are still messing with us I am going to get a lawyer because we paid too much for the TV. We just want a new TV or our money back because we are done dealing with them.

We purchased sofas and when we received the product, we found that the quality is not the same as in the store. The second day we noticed the sofas were popping when my son sat. We were told that the sofas were real leather. Of course they were not. So I called them 2 days later to let the manager know that we were completely unsatisfied. I was told that they can not take furniture back. Mind you we were never told that there is a NO RETURN POLICY. When we left the store all we received was a invoice that did NOT have the policy. The sales person said he would email them which we didn't receive a email until later that night. I ended up attempting to get a new set of sofas not return them. I got the runaround. Called 4 different numbers that I kept getting from each person. The only way we could possibly receive a new Set of sofas is to have a technician to come and inspected the product to call them defective.

BUYER BEWARE ESPECIALLY YOUNG PEOPLE AND NEW ARRIVALS TO THE USA. Conn's continually flip flops on their terms and conditions to take unwanted money from the customer. After a 10 year relationship of my whole family having good credit with Conn's one month they offer free freight then the next month the freight charge is $149.00. You could complete and credit application free now. They charge you $100.00 to do business with them unless you have a Synchrony Bank Credit card and it’s free. Read the contract very carefully because if you buy furniture and cannot produce proof that you have house or rental insurance they charge you a percentage cost of the order and apply the insurance cost for you because they want their property protected although you are paying for it.

My insurance overpaid my account for Hurricane Harvey damages and Conn's has been lying to me about it for 5 month!!! Every time I call they hang up on me or they tell me it will be another 5 to 7 days!!!

I purchased a 65" curved Smart TV Friday January 12, 2017. Opened the box. There was no foam at stop supporting TV. My TV is now cracked and has black lines on screen. Conn's will not give me another TV. Do not buy from them ever. There full of bs. Now I'm stuck with a TV I can't watch and they are trying to charge me a restock fee of 259$ for something I did not do. You can clearly see where the box was bent in at top from photos.

We purchased a tv a dishwasher and refrigerator from the Raleigh store. The fridge and tv are fine. The dishwasher leaked from 1st trial run. They didn't install it because it's hardwired and we were told they wouldn't do it if they had to hardwire it. I have spent hours on the phone. Told them to come get it all... But they call that voluntary repossession. And that's bull. They wouldn't fix it. They wouldn't trade it out. They wouldn't take it back and adjust my bill... So lesson learned. READ REVIEWS PRIOR TO BUYING! I wouldn't recommend my worst enemy to buy from these crooks. Now will be paying for a dishwasher that I also have to fix... They should be put out of business like yesterday.

Yes indeed they are!!! I bought a laptop that cost maybe $1,300. It is costing me almost 3K. I have been paying more than the minimum every months to the point that my next payment due day is in August 2018. I have paid already $1,200 and I still owes them $1,224. It is outrages how their prices and their interests are. A Laptop that cost less than 1,000 now I am still paying so much money. Do not buy from Conn's. Their prices and interests are outrages like I said before. I am so mad at myself for being so naive and stupid for considering buying anything from this company.

I bought a stove there and was guaranteed delivery the next day, no call nothing so I had to call and they made a mistake and didn't have it on their paperwork, "Oh we'll bring it tomorrow", "Oops it didn't make it on the truck". Next day (2 days before Thanksgiving) "Oh we will get it to you", "Oh no we might have to reschedule to the day before Thanksgiving". Started screaming, they delivered at 9 pm that night but no room on the truck to haul away the old one. "We will have to come back." No calls no nothing. Call them tonight and since it's been a month and nothing in their notes that can't help us!!! WTH Conns??? I'm never buying another thing from you guys, the whole experience sucked. You don't stand by your word or your delivery people's promises.

Roku tv powers on and off continuously - After going through an extremely nasty and length divorce and losing my washer and dryer, I decided to check on a brand new appliance store that had moved into the southeast. I had gotten several emails and offers in the mail. I applied online and was offered a $2000 line of credit. After going back and forth on what to do, I visited the store and decided on really nice washer and dryer. Paperwork went great, delivery was awesome, and in return, my payments were on time, EVERY month for 24 months. No issues, whatsoever. I got an offer to extend my credit and after talking to my 15 year old daughter, I decided to purchase her a mattress and box spring, 43 in Haier Roku TV.

I have been a long time customer of Conn's. I have purchased many large items from this retailer, mostly because when I go shopping other places seem to not have what I need in stock, or they have had a sale that was hard to find at other stores. Nonetheless, I have never missed a payment on any of my purchases and am currently making payments on the very computer from which I write this review.

The washer that we bought from Conn's has been a piece of junk from day one. Don't buy a Samsung top load from the recall on it too. The service people that worked on that had to look up how to work on it and the service department stall you on getting it fixed. They will not replace it but keep getting someone to work on it that cost more in the long run than replacing it.

I purchased a bed frame from Conn's. Was told it would be put together. It was not, my son in law came to sign for the bed. He thought he was signing for the delivery… When I called and said it was not put together they apologized. Said that has never happened… When we put the bed together it was broke and missing pieces. After several days of calling and basically told we signed so there’s nothing they can do. I told them the policy was someone would come out to inspect…see that it was manufacture defect. Finally they sent a guy out. He checked and took picture and said, “Yes. It’s not fixable.” He said they would come pick it up. Now they are telling me. That I have to go pick something else out and they will drop off same time they pick up bed. I am so upset. I don’t want anything from there. I just want to return the bed that was delivered so poorly. They let the box just open and headboard against my mirror in my room.

On September 27, 2017 I went with my husband to CONN'S HOME PLUS in the city of Las Vegas to buy a 82" television, this lady (salesperson) GRICELDA ** came to us to help us. I never forget, she told us if we have some kind of trouble with our purchase, the television don't work properly or it cannot be fixed, "You will get a new television", but everything was not true. I am sick and tired, I have been calling hundred of phone numbers, and I don't see a solution. I am not going to pay for something that don't work. I will never buy at this store again, be careful people!!!

I purchased a refrigerator from Conn's on 6/18/2016 and on 11/25/2017 the unit stopped providing refrigeration. It was still on however there was no refrigeration. A service tech came out and advised me that he will order a new computer board that "MIGHT" fix the problem. In the meantime my family will be without a refrigerator for at least 7 to 10 days. I called ** the store manager at 5704 Independence Blvd. Charlotte NC. He stated he cannot do anything for me and gave me the dreaded 800 #. I called the number and they were not helpful at all. The rep told me my unit doesn't qualify for a replacement. A technician has to come out 2 or 3 times to try and fix it and make sure it cannot be fixed then they can put in a request for a new unit. I asked him what do I do until then. He said, "Buy some coolers and ice and work out of that." They have the perfect name for their company because that's what I got CONNed.

Middle of September we financed a king size platform bed set from Conn's on Ridgeway. Being that our bedroom is small we had to remove the furniture and make room for our delivery and set up. The set exceeded $3000 not including interest. Around the end of November we noticed the head of mattress was beginning to sink and wasn't level with rest of mattress. We lifted mattress to find that the wooden boards used to support the platform were not evenly distributed from front to back, but also the legs were not screwed into the boards. The boards only went from around middle of bed to the foot and when we attempted to spread them out correct, the legs just fell off not even screwed into the boards.

There's nothing worse than going thru a flood... and East Texas took the brunt of this storm with all the force imaginable! Everyone here either lost everything or had a family member or friend that did. We were unfortunate and lost quite a bit. Sadly we were still paying on several items from Conn's and they have been horrible in their dealings with us! I cannot say one nice thing and that's unusual for me. I try to find a kind word or a reason but there's nothing to find in this fiasco that was kind or just. We had an Alienware 17i gaming laptop which retails for approximately $2000.00 and a LG Dishwasher retailing for approximately $900.00. We had paid diligently, no interest was our goal, and we were getting ready to pay off early when the storm hit.

Worst company ever! Do not let them fool you. Beware, Conn's is a scam. Very undertrained people esp the "managers"; Temple, Miguel, Angel, Sycceri, they promise you one thing to only drag their feet then say too much time has passed. Nothing but a greedy ** show. DO NOT BUY FROM CONN'S! They will screw you one way or the other! Do not shop there. Stick with the honest companies. Conn's is a very greedy dishonest company. Delivered a damaged washer & refuse to take it back.

I went to the Conn's store in Chandler AZ. I was just looking around at different places to find living room furniture, and found the perfect set I wanted. Mike helped us out and made the process quick and easy. I got my furniture the same day with low monthly payments. Very happy with that store I plan to return and get a refrigerator. They have A huge selection of stuff to choose from. Thank You Conn's.

Purchased a TV from Conn's and financed at a high interest rate to help build my credit, For 3 years I've paid on time with no issues and currently missed one payment which happens to be my very last payment for the TV to be paid off due to being hospitalized from surgery. They have called my phone 38 times in a 6 hr period every day for the last 3 weeks even after explaining my situation and requesting they stop calling while I'm at work... And mind you this would be my last payment. I finally get paid on Friday and will pay this TV off and never purchase another thing from Conn's ever again after this.

I was approved for I believe it was $3500 line of credit. I bought a mattress and box springs that I have no issues with. I paid on it for 2 years and was approved for a additional line of credit. I got a living room set that I have no issues with. But when it came to the finances no one told me they would be refinancing the mattress and box springs along with the new purchase. I called and complained and got nowhere. Now I am stuck paying on this until 2019. I have been a loyal customer and when we were hit with hurricane Harvey I was reported as being delinquent to the credit bureau when in fact I made my payment and made IN TIME.

Conn's sales rep, store manager and delivery manager are by far the most incompetent group of people I had the unpleasant worst buying experience from a major department store. They are dishonest great liars, very unorganized when It comes to a delivery date which was reschedule 4 times, my case # ** is pending review. I feel that I was Con by Conn's!

We went to Conn's thinking we were getting a good deal. We bought 2 TVs a 55 in and a 65 in. We got the extra insurance that they suggested. We had the TVs about a week the 55 in went out so we called Conn's. They said call the insurance company so we did. They said they would send a repairman out. Well 3 days later we finally got a call from the repairman. He said he would have to come get the tv and it would be 3 to 4 weeks to see if it can even get repaired. So I called Conn's. They said there's nothing they can do. I thought you at least got a 30 day in-store warranty but guess not with Conn's. Bad customer service. I really see a lawsuit coming for this company. I hope everybody posting a review sue them. They are so wrong. Worst place ever.

On August 29, 2017 we were flooded by Hurricane Harvey. After we took care of our immediate needs we started calling to see if our creditors would help out. I called Conn's on 9-6-17 to see if they would move the Sept/Oct/ and possibly the November payment to the end of the loan without adding the interest. We had the "no interest" if paid by a 12-15-17. I knew this and this was our goal. I asked if this would affect that and was assured that it would not. I also scheduled to have a repairman come out because the washer was not running correctly (we had a foot of water). The repair guy come out on the 8th and said that it was running fine and he would turn the repair slip in.

I was called the night before delivery date and told delivery would take place the next day between 12pm-3:30pm. At 4:10pm I called because I'd not heard from Conn's. At that time I was told the delivery truck had a flat tire and I'd be called when in route. The delivery man called at 5:17pm. Said he was at 1 house before mine and would be here in 20-25 mins. I've waited ALL DAY. And no one seemed to have any sense of urgency about this matter. They are the worst! If I'd not already promised my current refrigerator to someone, I'd refuse the delivery. I think their name CONN'S is so befitting.

This company is the worst I have ever dealt with! The customer service is zero and the staff has no clue what they are doing. I had scheduled payments to pay off finally my purchase. Once I was done I received a call that there is a balance of 27.30 USD and I told the lady to process it like the last payment as I was driving when they called or I would schedule it on the 30th. She said she can't use the known details to schedule but it is fine for me to schedule. Today on the 25th I see that Conn’s reported my account delinquent… Thanks Conn’s!! My promise to you: Never ever again! I just paid the balance, maybe tomorrow one of these specialists calls me again about a balance but then they can deal with my lawyer!

I purchased an LG 55" television last December. The unit failed November 1, 2017. It took a week for the repair tech to show up. It has been a constant battle with Conn's over the repair. First parts they ordered were back ordered and two weeks before the tech showed up with the parts. It did not fix the TV. More parts were ordered. I was told the parts would arrive the 21st and the TV would be fixed in time for the holiday. Now I am being told the parts are not going to arrive until the 22nd and will not be repaired in time for the holiday. I will have a house full of guest who are expecting to watch the games and cannot unless I purchase another television for that purpose. 4 times I requested a replacement of the television and 4 times I was told no because it was under warranty. Each time the blame was put back on LG instead of taking care of a customer. This is extremely poor customer service. I cannot in good faith recommend Conn's.

They have no trouble finding you when your payments are due but need service and they can’t find you in their system. I will not make another payment until we get service. I do not recommend Conn's at all.

Needed a new mattress set so I applied for a Conn's credit, I was approved, so I purchased what I thought was a mattress set. I told both sales associates that I had my own bed frame, then I received a coupon in my email for 10% discount go til 10/31/17. So I go back to Conn's to take my proof of homeowner’s insurance, then gave them the coupon from my phone and to get a paper copy of my contract and receipt. They couldn't pull up at that time so they were suppose to mail me a copy, that was 10/10/17. Because I couldn't pull it up on my tablet, they wouldn't honor the coupon and I still haven't received a paper copy of my contract, so I fax the coupon to them on 10/31/17 before it expired. Called The store 11/9/17. Spoke to sales associate Alan. He claims there's nothing he can do and spoke to supervisor told me she was sending me a copy that day.

In July 2016 we decided to buy a new washing machine, and because we wanted to build our credit we decided to go to Conn's. At first the sales person was really nice but explained that if we wanted free delivery and no interest for a year that we would have to buy the dryer also. I explained that we didn't want to get that far in debt, when he told us we could just pay it off with our income tax. We debated it for quite some time but sales person finally convinced us. After filling out all of the paperwork and my signing them he went back to enter them in the computer and had some issue, told us that he had to reprint the forms so we didn't think about it just resigned.

This company has been the worse. My furniture and appliances that were purchase from Conn's were all flooded out when Harvey hit. I called Conn's to let them know that I would be filing an insurance claim. My payment was due a week after Harvey. Although I made that call about the storm and all of my items were damaged, they called me every day asking me for payment. THEY ARE DISGUSTING. I WILL NEVER EVER buy anything from again. The calls were bordering on harassment. Every day. I would tell the representative to check the notes and stop calling me since I have an insurance claim being processed. UNBELIEVABLE.

Conn’s are conn artist - Anyone who wishes to be heard due to poor satisfaction with Conn’s please send all complaints to **. Maybe we can all come together and make more happen since they won’t willingly be responsible for their poor services. 200+ people can’t all be lying about this and yet you can’t find anyone’s email in corporate to relay the message. Let’s get these complaints to blogs with voices that’s louder than our individual ones’.

I purchased over $6000.00 worth of living room furniture from Conn’s. They destroyed my driveway with oil and told me to use paint thinner to clean it up. I have $20,000 worth of brand new driveway in my brand new home ruined. The furniture they shipped out was totally torn up. I sent it all back and it took over a month to get them scheduled to come back. I had already made two payments before I had all of my pieces. I paid this furniture off within 6 months of my two-year term. I made my payoff payment Oct 29, 2017 and it posted to my bank the following day. It has now been 9 days of my phone ringing every 30 minutes with collection calls. I am beyond frustrated and am told that it could take a while to clear out of the system. I have now been charged late fees on top of my pay off because the account is showing it hasn't been paid for the Oct. 27th payment. This company is definitely what their name states! "Conns."

BEWARE: I was told interest starts on the balance at the end of the 12th month. Now 2 loans are $1700. More than they could have been. Salesman lied to me. My other 2 loans were paid in full before the 12th month, and I was not charged any interest — but I had to get CORPORATE MAIL ME THE BALANCE DUE. I had to fight to get exact balance so I would not be charged any interest. Also — if your contract is signed on the 1st of the month, but your billing date is the 15th, as they will give you, you MUST pay off the 12th payment by the 1st or you get charged interest for the entire year. Crooks!

I should have read the reviews before dealing with Conn's!!! Two payments were made to Conns within two days. I realized it on the third day and called Conn's, they looked it up in the computer and seen that I only owed one payment but they had to review it which takes 24-72 hours, 24 hours go by I call and started getting more and more lies the more I called. 72 hours went by the same stories. One week went by and by now I'm talking with the resolution department which lied to me as well I told them that they took some of my rent money out of my account, but they didn't care even tho they took a double payment which they know I only owed one payment.

On September 6, 2017 is when I called the service department of Conn's Home Plus service department for a spot on my 55" Sony L.C.D Television screen that I wasn't responsible for, and I received a visit from the technician on the 15th of that month and I was told to me that I wasn't going to get a repair and I would have to get a new television, I got back in touch with the service department of Conn's Home Plus service 7 days after to see when I would be able to get a new television and they sent the technician again for the same thing, to take pictures of the spot. I was told to me by the service department of Conn's a week after that to wait 7 more days, and they're giving me the same excuse every time I call to wait 7 days, and that I just need to get some pictures of the television. And here it is Nov 2 and I don't have any results from my service order.

I've never seen a business that never wants to accommodate their customers. It seems as though they're only concerned with collecting their money. I WILL NOT USE or RECOMMEND ANYONE to Conn's in this life or the afterlife, because they have no regard for their customers! If I hear anyone say Conn's I'm going to instantly let them know that I wouldn't advise them to do so!! I can remember that it was time to pat my bedroom set off with the 12 months same as cash option.

BUYER PLEASE BEWARE! My mother purchased a refrigerator on Sept 9th delivered on Sept 10th 2017. Stop cooling on September 11, 2017. Call the store to inquiry about replacing the refrigerator. Was told to contact service. A tech came out to access the situation and we were told a part was needed. As of today September 26, 2017 no part and not new refrigerator. If you are thinking about purchasing anything from Conn's I wouldn't. The customer service is not helpful and the store location is not there after you sign for purchased.

This was the worst experience I have ever had purchasing anything. From the salesperson not following up when there was a problem (and he said he would), to the product being damaged, to the delivery company messing my delivery up MULTIPLE times, to the credit company spelling my name wrong on my account and wanting ME to jump through hoops to fix it, to a horrible website for managing your account... I just cannot express my disdain for this company. I will NEVER EVER purchase anything from them again. Do yourself a favor and go to Lowe's or Living Spaces!

I am very displeased with the professionalism of Conn’s Furniture appliances service worker. This particular worker that I had the privilege to meet one of their serviceman who appeared to have no knowledgeable of his job. Red flag number one, they told me he will call between 10 -11 am on 10/10/2017. Never heard from him. I had to call the company at 4:00 pm to ask about his arrival, they call him. Said the he’s running late. That it will be around 6:00 pm. I call again around 6:30. He said he is in his way, he didn’t get here until 8:30 pm. He gets out the van and instead of grabbing his tools he grabbed his Vapor machine (you know for smokers who are trying to quit smoking).

Several times I asked sales person at physical store if I could provide my declaration of property insurance at anytime right? At one point I took a closing costs form and it was the incorrect form. I am a new homeowner, I didn't know. Each time I asked, I was told yes anytime. So I went to pay off my account and finally was able to provide declaration form figuring I will get the discount at that point, I was told it will take up to 2 weeks for the discount to be adjusted.

I made a purchase for a Washer & Dryer and the next day wanted to exchange it for a different one. I was told at that time it would be a $200+ restocking fee. And that the fee would need to be paid before they would pick up/deliver a new set. Keep in mind most major reputable retailers offer free exchanges. Less than 24 hours I had the product and I couldn't exchange it without shelling out more money. Right. So I went to the BBB and they said, "Sorry. We cannot help you." In addition to that, when I called their support line they were unhelpful as well. I asked if the fee would be waived and was told no. On top of all that, while I was waiting for a resolution, I didn't make a payment.

I purchased 2 ea twin bed mattress sets earlier this year. On August 11, 2017, I paid my account 1-1/2 years early, in full, per my online statement. Shortly thereafter, I got an text from Conn's stating that although I had paid off MOST of my account, I had a small remaining balance. I immediately called the number listed in the text and was told that my remaining balance was approximately $0.60. I offered to pay the balance by check, go to the local store and pay it, whatever the store representative recommended. He said that he would have the store write off the remaining balance. I told him that I appreciated his courtesy and was told that the 60 cents would be written off in the near future. After that, I continued to receive weekly reminders that I owed Conn's money. I contacted Conn's after each reminder that I received and was always assured that the balance was being written off.

Anyone out there do business with Conn's be aware that the interest free financing is **. They arbitrarily add charges to your bill, then cannot tell you what it is for. They cannot even give you a payment record. It is a complete ripoff. I will never do business with these shady son of guns again. They used to be a fine company. Now, they are complete crooks. I have paid off a 24 month account in 10 months and there are over 100 dollars in unaccounted for charges.

Conn's offered me a 0 percent interest rate which I was pleased with. However, I had a life event and was late with my payment by 12 days. They changed the apr to 20%. If you are even one day late they call you at least 15 times per day from different numbers. Their customer service and warranties are absolutely worthless.

DO NOT COME TO THIS PLACE... EVER! My husband and I started the process of getting a couch with these people until I saw the awful reviews and I changed my mind. The next day, my husband got 6 calls throughout the day asking if we were still interested. Each time my husband said no and to stop calling us. The last time they called (5 minutes ago) my husband said "Look, my wife ordered something online and we do not want to do business with you guys" and the ** hung up on my husband. Very unprofessional to harass people like this. I think all the bad reviews should be taken into consideration if you plan on using Conn's. (Conn's really is the perfect name for them.)

I decided to buy a bed frame from Conn's Appliances because I got tired of the unstable metal ones and opened an account with Conn's. HUGE MISTAKE. I had my account for about 3 months and realized even making more than half the minimal payments my debt wasn't going down so I called and paid my account off in FULL and told them to close my account on July 28th 2017. I kept receiving texts and emails that I am ahead of payments and have a small balance remaining.

They finally just replaced the dishwasher. Thanks for you integrity at the end of this process.

Purchased $899.99 desktop computer with almost $300.00. Saleswoman, Laura, did not know what she was talking about. Said 12 month no interest and the warranty covered damaged or stolen. Did not receive paper or email statement. Find out interest is 29.9% and they added another warranty. Have tried for 2 months to get this taken care of. Have been hung up on, lied to and dismissed. Called corporate number, has been ringing for 27 minutes. BBB! Here I come!

I got a Brand new LG washer from Conn's on the 9 of September. It was delivered on the 11 of September. After 3 washes it was broken, on September 16. I called the store September 17. Was told to call on the 18 of September. After talking with someone and telling them I was not happy about a new washer breaking down after I just purchased it and that I wanted to return the item, I was told a serviceman would be out to look at it first. Someone came on the 20th of September.

I live alone... I have no company, therefore my couch has limited use. I am the only one who sits on it. I called Conn's for service. The tech came out. Told me what he would do to fix it. Then the service dept. says they will not repair the couch. It was not a defect. it is normal wear. This couch was less than 1 yr old and vinyl is peeling. I was told it was leather. I am stuck with a couch that wore out in less than a yr. I could understand if I had children or many visitors. I am the only one on this couch. I have called everyone I can think of... no one will tell me who is in charge. I am a widow with no one to help me and Conn's has washed their hands with an attitude of "Too bad". So sad. I'll sit on the floor before I ever go to Conn's again.

I have had several accounts with Conn's. I was called about a match pay program that would pay off my account. I paid what they stated was half and they matched it to bring the balance to 0! Now they are saying it was not valid! Don't ever use Conn's for anything! We are building a new home and I will pay double price just so I don't have to use these crooks again!

We have been waiting over a month for Conn's to come fix our tv and no one has come yet! The technician lied about calling us saying we never answered the phone or door when I took off work just to be here! He even hung up on the Conn's representative that called him because he knew we caught him in a lie! We've called countless times to talk to a manager yet no one will help us. Conn's broke the agreement we have with them and now refuses to hold up their end! I will never EVER go shop at Conn's again! We've tried calling corporate all week and no one has called us back!

DO NOT enter into a Lease Agreement with Conn's. Their "Yes" lease is a complete rip-off. I priced a dining table and 4 chairs. Retail was $799. After making (26) lease payments of $80/bi-weekly, I would have given them $2,080 (not including 9% taxes). I have a regular account, but they were unable/unwilling to extend additional credit? So, I went to another retailer (Brown's Furniture) who extended $5,000 worth of credit thru Synchrony Bank with 12 months interest free. The store on Ambassador Caffery in Lafayette is a rip-off.

Hi, I purchased a 65' curved Samsung TV through Conn's Acceptance Now Dec 2016. I purchased additional items as well. The sales rep was courteous of course. I never received my final paperwork. But I purchased this television with warranty April 2017. I called and was told I had to speak with Customer Service warranty department on April 17, 2017. I received a phone call that I could take my tv... And get a replacement and nothing would change. Everything was like an exchange since I purchased the warranty and I had 30 days for the credit. Ok I take my broken TV to Conn's to get the replacement and I also had surround sound that didn't work but I'm talking about this almost 2,000 dollar tv.

We bought a leather sectional $3500.00 + we added extra warranty. Recliner mechanism broke. Called for service. Took a few weeks but was fixed up fine. Had couch about 11 months. Noticed the leather was bubbling up. Called for warranty. Sent a rep out and he said it was from normal wear and tear. "What are you talking about?" I said. "It's not even a year old." Then I pointed out. It turns out it's not even real leather. It's fake and peels off like rubber. Conn's lies and bait and switch.

I've been paying for a TV with Conn’s for 6 months and I received a letter that said I was approved for a credit line increase with a reference code. I applied online and Conn’s doesn't approve and again my credit is affected with a hard inquiry. I explained this matter to a customer representative and they tell me that this letter means I wasn't approved, when It clearly said I was. The letter came to my address with my name and affect my credit. A lot of persons like me trying to fix our credits and accounts and Conn’s playing with some words in that letters, for me is like scamming situation or fishing customers offerings later a financial option for rent to own contracts and very expensive.

I went online filled out their application and was approved for 12 months same as cash. I went to the store selected multiple items and all items were delivered the next day. Made all payments on time through my bank's bill pay. Have not had any of the issues that the people here are complaining about. Paid off in less than 12 months... Decided to help my daughter establish credit by allowing her to purchase a fridge for her dorm/apt. I would be making all payments due to her going back to school. Sales Associate informed me of a $100 processing fee to start an account. The processing fee does not go toward your purchase. Whatever you finance from Conn’s automatically add $100. PROCESSING FEE IS ANOTHER WAY FOR THEM TO MAKE MONEY! CONN’S LOST A LOYAL 12 YEAR CUSTOMER.

My experience with Conn's has been one that I wouldn't wish on my worst enemy. Their sales team was awesome and made you feel that you were so important. Once it's out of their hands you might as well be ready for a battle. Mine consisted on a dryer that was a manufacturing defect but Conn's didn't want to honor their 72 hour guarantee. It took exactly 1 month to get a new dryer. Now, that I need assistance in getting my payment due date changed, it has taken almost 2 weeks and still no help. No one seems to have any documentation BUT ME.

Purchased a refrigerator 8/7 for delivery 8/8. When the delivery guys got here they said the water line was too small, I'd have to call the store and left the fridge about 2 feet from wall. Called the store about 4 times in 30 minutes told I would have to call back the manager was on the phone. Finally got hold of Manager, told me pretty much nothing he could do, 99% of people use that size line. And pretty much left me hanging. So I call corporate in Texas, got hung up on. Did not use profanity or raise my voice, just looking for a solution to this problem. After 2 hang ups and 2 eternal holds, I call the store back. Ryan hangs up on me. So my husband gets involved at this point, calls the store, and yes, he did use profanity. I call back and Ryan said he hung up on me because he doesn't have to take the profanity. I used none when he hung up on me. So I end up having to purchase my own line, and Ryan assures me "the delivery guys will be there between 5 & 7".