Conn's Appliances Reviews

We did the paperwork in the store and were led to believe our payments were monthly, when really they were weekly. We now have to pay $525 per month for a stove and dishwasher. It also all of a sudden became a purchase and not a lease to own. They don’t care that I have stage 4 cancer! Blood sucking thieves!!!

This is a terrible company to do business with. Completely inept and couldn't care less about existing customers. Customer service is the worst! CS will lie to your face without any guilt. Do not waste your money or your time here.

This is the epitome of disaster. I ordered a stackable washer and dryer on 3/22/24. Promised on 4/8/24, no it will be 4/11/24, no it will be 4/18/24, no it won't be ready until 4/26/24. No one ever calls, no ever follow ups, customer service is a joke, but I will say the name is correct....it is a Conn. Sadly, I knew the founder back in Jackson, MS, and it was not that way then. However, run from this company....Horrible place. Were it possible to give a negative number certainly would.

I ordered a sofa and a mattress that was delivered on 4/8. At the time of purchase the sales associate appeared to be confused on how to order the items, but managed to complete the transaction with help. Prior to payment the three sales associates assured me that I had 24 hours to return the items. The items were attempted to be delivered on 4/8, I refused the sofa as it was ordered incorrectly and the chaise was on the incorrect side. The delivery drivers did not speak English well and I did not understand what they were saying. They removed the plastic from the mattress and left obviously irritated that I had messed up their schedule. I spoke to the warehouse manager on the delivery person's cell phone and he stated that the store would call me to resolve the issue.

We bought 2 couches from Conn's and they didn't even make it a year without ripping. We take care of our furniture, normal wear and tear, no rough housing or anything. They have ripped at 3 different seams, and have random staples falling out. I called and of course, just missed my "warranty".

If I could put zero star, I would. To start, they charge a high interest rate. We financed a refrigerator for 12 months no interest. Our plan was to pay off the fridge by that time to not accrue any interest charges. I spoke to an agent on the last payment and repeated multiple time that if this is all that’s owed? He stated yes. I hang up feeling relieved that we paid off this balance. This was in October, well now here we are in March 2024. I’m getting calls that I still owe on this fridge. Why? Well Conn’s is trying to pull the stunt that payment was not made in full. This whole time instead of calling or sent any messages Conn’s insist payment wasn’t complete. Well I have statements. Calls are recorded. They will pry on anyone they could get their hands on. Do NOT trust or go here.

First, lets start with: customer service rating = 0, it took them 6 attempts to deliver my product...still charging for said delivery fee. You can never get through and when you do finally get to actually speak to someone, they either: (i) do not know anything; (ii) transfer you a million times; or (iii) hang up on you. Service rating= 0, just missed my repair person today because they never notified me of the window of time they were going to be arriving. Then when I look at their tracking, it says 7 pm - WHAT?

I’m am very upset about my refund. I have called customer service number. I paid my account off 3week ago. I was told to check my email for a response about my refund. I never received a email and when I called customer service always tell me something different. I always paid my account on time. All I asking for is my refund. Also I paid my account off early. If someone would please contact me at **. Thank you. My name is Mrs **. So we can discuss my refund.

After purchasing a new refrigerator the delivery was estimated On 3 16-FEB-24. On the estimated delivery date I hadn't heard from them so I called. Everyone I spoke with had very heavy accents and were VERY difficult to understand. My delivery is now scheduled for 18-FEB-24, A Sunday? They made no attempt to contact me about this change. I am without a refrigerator. This is deplorable service. Obviously, they had no idea when it could be delivered. Never again. I am worried the delivery and installation will not go well.

I don’t even know where to start. From top to bottom the very heinous disgusting employees. Worst service ever. Worst professionalism ever. They are downright a total disaster of a company. The worst I’ve seen in my 50 years on this planet. Let me save you some trouble. Stay far away from these people. BUY anywhere else. Just not here. This I swear.

I went to Conn’s to purchase a bedroom set. I inquired about a dresser, a nightstand, the bed and a vanity set. I was given a price of approximately $2800 in total. I come to find out $2800 only pays for the bed and the dresser. I was furious, not only did they screw up the order. They tried to con me into purchasing only two items for such an astronomical price! Prior to figuring out they did this, they were going to send my furniture to the wrong address. I am now going to search out bells. I am never going to Conn's and I strongly recommend you don’t either.

We took an iPad we bought couple of years ago to get screen fixed. We still have protection plan. And they advised us they could not fix it. Told us they could replace it. Send us to the store and at the store they advise they don’t have that model anymore and giving us a credit of 499. The guy at the store and on the phone say we can get refund instead but call the service line they are not wanting to issue a refund but want us to use the credit and to buy more and pay more. Lady that sold us the protection plan Always assured us we could get the same item back. Now Conn's not wanting to assist. Want to make us buy another product and pay difference.

Absolute worst company ever to do business with, every time I call my balance is higher and higher. I pay more than the minimum payment. On top of that, I had a warranty on a dryer that got discontinued how about they made us pay the difference for another one. Like it's my fault the dryer was discontinued. They charge high interest rates and does not care about their loyal customers. Had over 10 accounts with Conn's but 10 is where it will stay at. Customer service is rude and they obnoxiously call you all day long when you miss a payment. NEVER AGAIN WILL I PURCHASE AND I WILL BE SURE TO TELL EVERYONE NOT TO EITHER!!

Purchased a Loveseat & Recliner last week. On each end of the recliner is mashed in on both sides. Surely didn’t look this way online. Also bought a recliner that will not extend as it should. First comment from Conn's warehouse employee was all sales are final. Not an apology of any sort. I did receive a call from Conn's but I missed it. In calling back I was told no one knew what I was referring to. Really!!!! I will never buy anything from Conn's again. Never!!!

After Conns service dept. could not replace the part in my refrigerator, I canceled the service contract but they would not refund my money. Was told I would get a refund if I went on online and submitted a request form. After more than 10 calls, I was told that my 3 year service contract was no longer good.

The absolute WORST company to deal with. Ordered the Tempo Sunglasses as a Christmas gift. Item is not as described. Issues with connectivity and fit for face. I immediately contacted Conns on Dec 26 2023 in regards to returning item. After speaking to 13 different associates from several different departments basically I am stuck with paying for an item that is defective. Who really reads the return policy before making a purchase online which isn't even a realistic return policy, 7 days on headphones which again shouldn't apply to a defective product. I was given the run around with no solution. PLEASE DON'T ORDER FROM THIS COMPANY. They do not support the products they sell in their store or online. Very disappointed. Will never shop with them again or refer anyone this company. PLEASE BEWARE. CUSTOMER SERVICE IS NO CUSTOMER SERVICE

ZERO STARS- BEWARE!!!! We purchased a Samsung TV and when it was delivered it was damaged (tiny crack in the screen). We notified Conn’s immediately and they stated we needed to send an email with pictures. They claimed this wouldn’t be an issue to return or exchange our TV. They never responded to our email! We called multiple times and were told we’d be receiving an email soon with details about an exchange. After 4 days of continual back and forth, we were told according to their notes, we waited two days before reaching out after delivery. Completely false. We have documentation of all calls and emails. Most importantly, our call history showing the day of delivery we called Conn’s within 30 min. They are refusing to exchange our TV. DO NOT purchase from Conn’s!!!!

This was my experience as a first time customer and it will most certainly be my last: I placed an order when your Cyber Monday Deals were going on and was expecting my order to get delivered on 12/4/2023. I called that morning to get the delivery time and was told that it was getting put on the truck and they didn't have a specific time. The delivery never showed up so I called that evening and was told there was a hold on my order because all of my contract documents were not completed...in which they were, as I had received the email that all documents were signed from both parties. I called again and the lady told me that it happens sometimes and she would push it through and I would receive an email. Monday morning came and I never received an email so I called back and was told that the real reason my order was on hold was because the chest of drawers I ordered were no longer in stock.

We purchased a GE Cafe $4500 fridge. It was finally delivered after the first delivery was damaged with dents. The second delivery didn’t make it because the truck was stolen. The third delivery came on November 19th, the purchase date was November 6th. We did not install it because we had to take cabinets out for it to fit but we did plug it in in our living room. After about a week, the freezer frosted up and there was water dripping out of where the water dispenser is on the front. This has not been hooked up to water!

The name says it all!!!! Do not buy the warranty from them. We started the request for repair and was told if the issue with our washer was not fixed after the 3 tries then they would replace it. After the third time it continued being the "next time." Then it was, "Well you denied the repairs," which we told them, "We did not deny it." The repair people were not showing up. We have taken days off, and have made sure there was always someone home. We started the request on September 26th and it is still a problem and I have been hung up on and never called back. My warranty runs out on Dec 23rd. This is what they are waiting on so they don't have to replace the washer the agreement says they would.

The worst experience ever. I purchased over $10,000 worth of furniture, my associate Paloma ordered the wrong sofa and now I am stuck with it since my 15 year old daughter signed for it. If the associate would not have been too busy talking about smoking weed with my son this would have never happened. They enforced their no return policy but failed to enforce their policy of asking ID from a minor and the delivery could have been delayed. Never Again!

I went into Conn’s to buy appliances and to my surprise, they were charging me for life insurance as well. After being in the store for 3 hours, they bring me a tablet that had a total for my purchase and a total that was over $1,100 more after they added the taxes. There was no detailed itemization of the appliances just those 2 totals and they wanted me to approve it. Then they told me it was for life insurance that I never asked for! I completely lost trust and was there to make a sizable 10k purchase. Beware of their slimy dealings.

Oct 15 me and my wife purchased almost $7000.00 worth of beautiful merchandise. It was delivered as promised and we are well pleased. The delivery service that I experienced lead me here. From the moment this team entered my private home, the driver was so disrespectful that I almost made them put the merchandise back on the truck. I called the store where I purchased to complain as well. CONN'S CAN DO BETTER!!!

I needed a washing machine because mine broke as luck would have it, I saw this website online and saw a washer and dryer pair by Samsung. I was trying to be funny and get the Samsung because my wife and I have a Samsung phone and let me tell you best decision ever. Smart things the pairing to my phone amazing. I'm in a little trouble because now I need the tv and refrigerator... since this review I have the tv and I'm about to get the refrigerator. Back to the washer and dryer and smart things we all been there doing laundry and go back and forth to check if the clothes are done. With smart things, it will buzz your phone. No more guessing. Also you can tell your phone what kind of clothes you are washing. It will set the cycle for you. I now help with the laundry. My wife is ecstatic... Men no more excuses. Smart things takes out the guesswork. Wifey smiling in the background....

Paid $3,500 for a top of the line washing machine by GE..Year #1 front seal went out and ruined my floor...They only replaced the seal and tech. Year #2 odor seal was having issues/not working properly. Year #3 circuit board shorted out and was a total loss...With no warranty past year 1, and GE only covers motor. At year 3 I'm replacing it as the fix is almost 2,000.

Conn's salesperson made a mistake on the invoice causing me to receive the wrong mattress. They knew a mistake had been made but corporate policy says no mattress exchanges period. I am stuck with a mattress I did not order and cannot use. I paid in full with my Master card and did not fill out or answer any questions concerning any kind of credit. My personal information was shared with at least two agencies in Florida for a Conn's credit card and thanking me for my credit application. I gave no one permission to use my personnel information for anything.

I have a sofa and loveseat from Conn's and I got a little behind on my payments because of unemployment. I was told to pay 341.80 and I called them back to change the amount due to a financial issue. The representative told me that I could pay 126.79, which I did. Conn's decided on their own to take out my account 341.80 and 126.79 after I changed the payment arrangement. This caused so many issues. They do whatever they want.

Purchased a sofa and loveseat July 2022... 6 months in the sofa seam was coming apart and after 2 trips to my home, they sewed it tight... Now a little over a year in, the loveseat threads are separating, and they say the repair is not covered... This furniture will fall apart by the time I finish paying for it... Certainly not suggesting anyone purchase from the Conn's.

Purchased a washer/dryer from the Port Richey FL store approx 1 month ago. The appliances are great, delivery experience was good. The store itself and store personnel, especially the store manager Shelly Y, please beware of their unprofessionalism and do not trust what they say. At the time of my purchase, which took over 2-1/2 hours for them to prepare the contract/invoice correctly, when I was signing the 3rd prepared contract/invoice a 5% Samsung discount for more than 2 Samsung items purchased which was advertised in the store was not on the contract/invoice. I was losing my patience for being there so long and the store manager promised that she would take care of it and have the discount credited to my account - she broke her promise.

I AM HERE TO KEEP OTHERS FROM MAKING THE SAME MISTAKE!! LOOK AT REVIEWS AND TRUST WHAT THEY SAY. I wish I would have. Now I'm here to help others. It is almost worth letting it report to my credit to not pay for a bed while my son is on the floor now because Conn's will not honor the warranty I paid for. We spent almost $10,000 and it sickens me. But I promise, I learn my lesson the 1st time. And if I can help someone else from making the same mistake, my time here is worth it.