Conn's Appliances Reviews

There’s a difference between being honest and a crook. I got sued From Conn's AKA conns furniture on Hillsboro, Tampa, Florida. Not only did I get everything and every piece of furniture with cockroaches cracks, dense you name it. And as anybody would do, I took it back so keep that in mind. I don’t have the furniture but I still got sued for 3300-3500 with no furniture to court. Nothing happened. You know I’m sorry I submitted papers. The pictures never got a reply back from anybody next you know I get garnishments. Two months later, I’ll get another garnishment after the garnishment was paid for complete for an additional $200-$300 for their fees. If I could give them no stars I would

My sister visited Badcock Home Furniture store in central Alabama. She paid $400 for a specific recliner. When our nephew picked up the recliner and brought it to her home, she discovered that Badcock had switched chairs and sent one that was not at all suitable. They refuse to accept it back. She went back to the store and paid $900 for a specific recliner. It was scheduled to arrive on Saturday. It is now afternoon on Sunday, and the chair has still not been delivered. She plans to contact her lawyer and report the Bait and Switch and Non-Delivery to him and follow his advice on how to get her $13,000 back. We are very, very displeased with Badcock/Conn's.

Con is in the name for a reason. They are something!! I can see why they are going out of business. They are horrible!! Can't keep saying the same thing. If you go make sure you pay cash for it and take it home yourself.

I recently bought a T.V. and a Refrigerator and it was delivered this past Saturday, the driver was unloading my Shipment. I received a email saying Conn's is going out of business and dropped the prices significantly, So I read the "Price match guarantee".

I bought a living room set for over 3K. In less than a year it’s falling apart. Sagging, rippling, plastic edging from cushions coming out, side coming apart. Absolute trash. Refused the 1 year manufacturer claim. Absolutely disgusting to say that their overpriced furniture is so bad that “normal wear and tear” is less than a year where it looks so bad we need to buy another set!

Worst customer service. Technician do not know how to fix items. I have had to have 4 service calls to my home. Currently on my fifth. I have been out of a fridge for four weeks and they still can't fix it. They refuse to replace it. I would not recommend you buy anything with their warranty. It's a loss of time and money. Too many headaches.

The service is slow. The prices get raised unexpectedly. The managers are rude and talk too fast. The workers goof off occasionally and don’t take their job seriously. Appliances are not working properly. The maintenance people who come to fix it don’t even leave reports to help the problem. They only care about sales and not the betterment of the customer and once again the service is so slow like excruciatingly slow I’ve yawned 5 times. Don’t shop here if you care for your family and bank account. Go to Nebraska Furniture Mart. I wish I could rate 0 on 5 different accounts on 10 different phones. This is crazy. We’ve been sitting here so long we might leave a dent in the couch they’ve sat us at.

The people at the store are very nice but do not purchase the extended warranty for appliances. I now have to 2 weeks for them to come out to fix my washer. I have called several times trying to talk to a manager or someone that can help me but I was told that they can not get on the phone because they are other calls! I have purchased several warranties in the past and they always came out with 2-3 days, it’s never a problem. These people are just awful! No one cares, never again

If I could leave a minus 10 I would. Bought couches. Delivered them broken. Won't return them. They said I can exchange them. But I can't get them to do the exchange. It's a joke. I'm disgusted with this company. I can't want you enough to stay away from this place.

Conn’s on Bobby Jones are just what their name is. Conn’s. I went there on 6/21/2024. To purchase an AC. Talk to Victor, (saleman) and Ashley the manager. I was looking for 20,000 volt air conditioner. I was told by Victor that they don't sell them anymore. But they had an 20,000 volt heater & AC. I didn't know the window measurements so I told him to let me go home and measure my windows. Victor stated that, “OK, let do the application and if we need to change anything it will be OK. We can size down if need.” Conn’s had one in the back but the box was damaged. So Ashley gave me 10% off. So we completed the paperwork. Victor stated I had 7 days to bring it back if I wasn't satisfied.

I bought a T.v from Conn's. Not even 40 days after purchasing it cracked. I wiped a small hand print and crack. Not one or two places. Hell No!!! I barely even wiped. The most smallest pressure on the main screen and the inside screen just shattered. Conn's won't even replace it with warranty.

I am paying for a product they won't replace and I want to return it but told me it would go on my credit as a repossession or I have to pay it off. They are stealing people's money. I would never recommend people here. Shop somewhere else if possible.

5/24/24. Worked with a sales manager and the entire time I felt like he just wanted to lock me into the sale. The agreed upon sale was altered on the contract and because I would not sign he was pissed.

My 2 year old Frigidaire fridge broke, I bought extended warranty, they sent a tech with no parts to tell me it was broken, ordered the parts and after two week I still don't have a refrigerator! What a poor customer service! Do not buy from this store!! If you do you'll be sorry!

We purchased a washer and dryer online and was told a delivery date and to expect a call. We never received any calls and each time called customer service to confirm directly and was told we would have to wait for their call between 8-9 the prior. Our delivery has been pushed out 4 times and still not had any calls. The last person we spoke to was so condescending that we requested a supervisor who again never called. Worst experience I've ever had.

We did the paperwork in the store and were led to believe our payments were monthly, when really they were weekly. We now have to pay $525 per month for a stove and dishwasher. It also all of a sudden became a purchase and not a lease to own. They don’t care that I have stage 4 cancer! Blood sucking thieves!!!

This is a terrible company to do business with. Completely inept and couldn't care less about existing customers. Customer service is the worst! CS will lie to your face without any guilt. Do not waste your money or your time here.

This is the epitome of disaster. I ordered a stackable washer and dryer on 3/22/24. Promised on 4/8/24, no it will be 4/11/24, no it will be 4/18/24, no it won't be ready until 4/26/24. No one ever calls, no ever follow ups, customer service is a joke, but I will say the name is correct....it is a Conn. Sadly, I knew the founder back in Jackson, MS, and it was not that way then. However, run from this company....Horrible place. Were it possible to give a negative number certainly would.

I ordered a sofa and a mattress that was delivered on 4/8. At the time of purchase the sales associate appeared to be confused on how to order the items, but managed to complete the transaction with help. Prior to payment the three sales associates assured me that I had 24 hours to return the items. The items were attempted to be delivered on 4/8, I refused the sofa as it was ordered incorrectly and the chaise was on the incorrect side. The delivery drivers did not speak English well and I did not understand what they were saying. They removed the plastic from the mattress and left obviously irritated that I had messed up their schedule. I spoke to the warehouse manager on the delivery person's cell phone and he stated that the store would call me to resolve the issue.

We bought 2 couches from Conn's and they didn't even make it a year without ripping. We take care of our furniture, normal wear and tear, no rough housing or anything. They have ripped at 3 different seams, and have random staples falling out. I called and of course, just missed my "warranty".

If I could put zero star, I would. To start, they charge a high interest rate. We financed a refrigerator for 12 months no interest. Our plan was to pay off the fridge by that time to not accrue any interest charges. I spoke to an agent on the last payment and repeated multiple time that if this is all that’s owed? He stated yes. I hang up feeling relieved that we paid off this balance. This was in October, well now here we are in March 2024. I’m getting calls that I still owe on this fridge. Why? Well Conn’s is trying to pull the stunt that payment was not made in full. This whole time instead of calling or sent any messages Conn’s insist payment wasn’t complete. Well I have statements. Calls are recorded. They will pry on anyone they could get their hands on. Do NOT trust or go here.

First, lets start with: customer service rating = 0, it took them 6 attempts to deliver my product...still charging for said delivery fee. You can never get through and when you do finally get to actually speak to someone, they either: (i) do not know anything; (ii) transfer you a million times; or (iii) hang up on you. Service rating= 0, just missed my repair person today because they never notified me of the window of time they were going to be arriving. Then when I look at their tracking, it says 7 pm - WHAT?

I’m am very upset about my refund. I have called customer service number. I paid my account off 3week ago. I was told to check my email for a response about my refund. I never received a email and when I called customer service always tell me something different. I always paid my account on time. All I asking for is my refund. Also I paid my account off early. If someone would please contact me at **. Thank you. My name is Mrs **. So we can discuss my refund.

After purchasing a new refrigerator the delivery was estimated On 3 16-FEB-24. On the estimated delivery date I hadn't heard from them so I called. Everyone I spoke with had very heavy accents and were VERY difficult to understand. My delivery is now scheduled for 18-FEB-24, A Sunday? They made no attempt to contact me about this change. I am without a refrigerator. This is deplorable service. Obviously, they had no idea when it could be delivered. Never again. I am worried the delivery and installation will not go well.

I don’t even know where to start. From top to bottom the very heinous disgusting employees. Worst service ever. Worst professionalism ever. They are downright a total disaster of a company. The worst I’ve seen in my 50 years on this planet. Let me save you some trouble. Stay far away from these people. BUY anywhere else. Just not here. This I swear.

I went to Conn’s to purchase a bedroom set. I inquired about a dresser, a nightstand, the bed and a vanity set. I was given a price of approximately $2800 in total. I come to find out $2800 only pays for the bed and the dresser. I was furious, not only did they screw up the order. They tried to con me into purchasing only two items for such an astronomical price! Prior to figuring out they did this, they were going to send my furniture to the wrong address. I am now going to search out bells. I am never going to Conn's and I strongly recommend you don’t either.

We took an iPad we bought couple of years ago to get screen fixed. We still have protection plan. And they advised us they could not fix it. Told us they could replace it. Send us to the store and at the store they advise they don’t have that model anymore and giving us a credit of 499. The guy at the store and on the phone say we can get refund instead but call the service line they are not wanting to issue a refund but want us to use the credit and to buy more and pay more. Lady that sold us the protection plan Always assured us we could get the same item back. Now Conn's not wanting to assist. Want to make us buy another product and pay difference.

Absolute worst company ever to do business with, every time I call my balance is higher and higher. I pay more than the minimum payment. On top of that, I had a warranty on a dryer that got discontinued how about they made us pay the difference for another one. Like it's my fault the dryer was discontinued. They charge high interest rates and does not care about their loyal customers. Had over 10 accounts with Conn's but 10 is where it will stay at. Customer service is rude and they obnoxiously call you all day long when you miss a payment. NEVER AGAIN WILL I PURCHASE AND I WILL BE SURE TO TELL EVERYONE NOT TO EITHER!!

Purchased a Loveseat & Recliner last week. On each end of the recliner is mashed in on both sides. Surely didn’t look this way online. Also bought a recliner that will not extend as it should. First comment from Conn's warehouse employee was all sales are final. Not an apology of any sort. I did receive a call from Conn's but I missed it. In calling back I was told no one knew what I was referring to. Really!!!! I will never buy anything from Conn's again. Never!!!

After Conns service dept. could not replace the part in my refrigerator, I canceled the service contract but they would not refund my money. Was told I would get a refund if I went on online and submitted a request form. After more than 10 calls, I was told that my 3 year service contract was no longer good.