Conn's Appliances Reviews

I filed charges and called him back within the hour, and his entire behavior had changed. He said he would need to call the warehouse manager. After speaking with the warehouse manager I felt like I was the one who did something wrong because I left my ring on my sink. He said since I had no witnesses and no film or video, I couldn't prove it was them,(although no one else had been in my home)and he would like to believe his workers wouldn't steal. I have since then talked to several customer service people, each one promising to return my call with some solution. The police are unable to do anything else because from a legal stand point their hands are tied. They will do a polygraph if me or the company pays for it, which Conn's refuses to do.(although I was told by the store manager that's what they would do.)

I don't feel like I should have to pay for it since I am the consumer and they entered my home to do a job and stole from me. I have talked with risk manager who was very abrupt and said he would need to call me back when he gets all the information he needs. I asked him if he would really call me back because I have been told that many times and no one calls back. He got very rude and said he would call back. It has been a week and I'm still waiting for his call. I filled out the customer satisfaction card I recieved in the mail. When they called asking why I was dissatisfied I told them and he said "okay thank you very much" and hung up. I've called the better business bureau and plan to file a complaint with them. The lady I spoke with there said "with Conn's you need to go to the BBB before they will do anything".

I would like for conns to give the 2 men a polygraph test through the police department, so I will know it is legitimate. The ring they took was a 20 year service award my husband recieved from his company.

5/25/01 (3:50 pm) Called Monique back and she connected me with Mr. Otis. Mr. Otis said they would pay a total of $200.00 for spoiled food. He also said HE would come out on 6/02/01 to take pictures of the floor and call there conractors. I explained that the house was new and I needed to use my contractor so as not to void any warranty with the flooring, he said this wouls not be possible. That evening the tech returned and repaired the unit. One week later it broke. Now I have a new floor thats torn and a new refrierator that does not work and more spoiled food. 6/2/01 am Called to find out when Mr. Otis would be out to see the flooring and was told that he would not be able to come but someone would be out to my house as soon as they could.

An estimator arrived that afternoon. To sum the next week up they did use my contractor to repair the floor they "found it in there hearts" to swap the lemon out with a new refrigerator and a different name brand. All of this was done at there own pace, which was slow and were as rude about it as they could be. I could not get a straight answer from the sales person up to Mr. Roderick (sp?). As of 6/19/01 I still have not recieved my rembursment for my lost foods and insulin. I refuse to spend one more dime in any Conn's store and only want to keep any other person(s) from enduring this.

HOWEVER, the big problem is that I still owe them over $500 after the following payments 1) $1699.00

2) $200.00 3) $150.00 4)200.00.

I received a letter from an attorney stating that I would be sued if I did not refinance this account. This attorney was located in Texas and not Louisiana. I signed a refinance agreement in March 2000.

I was so afraid that I signed it but my sister tells me that this is illegal and may lead to a class action suit against Conn's if they are forcing people to refinance an open account such as a charge card under threat of legal action.