Conn's Appliances Reviews

Salesman upright lied about costs for warranty and delivery. Told me I could make changes to contract when items were not accepted and then after I drove 40 miles gave me a phone number to call. Contract was done on their tablet just the way a car salesman tallies what you owe without you seeing it. I was denied my copy. Supposedly one is in the mail now. Purchase was made middle of Aug. Four (4) calls since then and 2 emails today being Oct 7, 2019 leave me feeling deeply Conned. My desk has sticky paper in my writing space that won't come off. Don't buy the spin free washer. It doesn't wash your clothes. Balance goes off easier and clothes should be folded before placing in washer. When told of these issues, Conn sales people in Chandler AZ told me too bad. Salesman, Mike, quit responding to my text once the sale was made. High pressure sales and then I'm ignored. WARNING: DO NOT BUY FROM CONN'S. THE NAME SAYS IT ALL.

If you chose to do business with this company be warned. Their name is Conn's. That is exactly what they do. I was told that they price match, not so. They only price match if you bring in a paper ad. I found a much better price online. They would not match the price even though it is a local company. I will not be back in this store again.

Where does one begin.... When my brother first went to Conn's to purchase his bed he was told that when he made overpayments it would go to the principal, that was a lie. We were later told that it just goes towards his ending balance and he couldn't pay off the principal any faster as he was told he could. After that we still decided to business with them, that was our biggest mistake. We purchased the extended warranty on the product which would give us 3 years of warranty. This is where the biggest problem has occurred. After about 2 years the metal arm on the chair that raised and lowered the footrest had ended up bending. We called in to see about a replacement before we moved, which then started a claim.

I paid my balance in full and they still took one more payment from my bank account. I've been calling customer service and they keep me waiting and then hang up. I sent them an email last week and haven't heard from them. It's been more than a month and they haven't return my money to my account.

I bought a sectional from Conn's 2 years ago. I live alone and the furniture is falling apart from day one buttons popping off and suppose to be leather is peeling daily. Do not buy furniture from them Thanks.

I bought a reclining loveseat and couch from Conn's. Springs stared popping up from them 2 years into my contract. They sent out all the parts and a technician to replace EVERY single cushion. The tech from Tri County Furniture Repair seen one of the seam on the casings were busted. He wrote to Conn's and told them ALL of the seams were busted when it was only one of them. After they told me that their service agreement doesn't cover the casing, I read it for myself. When the repair guy had it disassembled even he pointed out out cheaply they were made.

I was pre-approved for 1800 and wasn’t able to go to the store that month. So when I did actually go they said my approval had expired and they reran my credit and made it drop a point just to say they can’t approve me now so I totally wasted my time. Didn’t have that problem at “BEST BUY“. Now I’m getting phone solicitations from Conn's saying, "Come in and we can get you approved." Yes Money is a total fairytale if you ask me!

Me and my girlfriend went to get a new mattress and was greeted by Sales person Kay **, under manager James **. We were shown several mattresses and even laid on several before selecting the one most suitable for our taste. We approved for $2000 which was more than enough for the bed and mattress. The sales person, Kay ** asked if we would like to add dressers since we were approved for more. We said sure, and long story short... Conn artists delivered us two dressers and a frame and said if we want a mattress then we need to come back in and sign a separate contract on too of our current one that is 170.00 per month.

Bought mattress and adjustable base. Heather the salesperson says, "Oh yes you're gonna get exactly what you're testing out minus the lumbar function." Next day the product is delivered. Bottom of bed doesn't massage, bolt laying in floor. Delivery guys wiped their sweat off their heads directly onto my new mattress. They brought a dirty mattress protector for us to use. Talked to Heather the following day and get the runaround told to call a Dcc number. Sent several emails and no call back till 3 days later saying they won't do anything. It's now a service matter, yet Heather told me they would bring me a new base and make some concessions for us. Now they redact every bit of it.. Conns is a CON.

We bought a LG3700 washer and dryer with pedestals on 15 Aug 19. On 15 August 2019 we purchased a washer and dryer from Conn's and had it delivered on 16 August 2019. The dryer door's hinges were not rotated as the contract called for, nor did they level the machines. Delivery sent another team out and they were to only level it. They did swap the door around. Total time was 15 minutes. Then we put the first load of clothes in the washer. The tray leaked with fabric softener and when spinning, the washer was grinding and getting ready to explode.

I have been shopping at Conn's for years. I went in June of 2018 and purchased 2, 5000btu units for the bedrooms, 1, 12000btu unit for the living room and a 24000btu unit for the dining room. Starting June of this year, 2019, the 24000btu started shutting itself off if the heat index was above 100°. I live in Houston, it's hot! It gave us an error code. We looked it up in the manual. Basically a part in the a/c overheats and as a safety measure, it shuts itself off. I called to have a service technician come out to fix it. I have a warranty on the unit. He stays all of 15 minutes, at 10:30 in the morning before the unit shuts off. He gets the model number and in passing says, we've had trouble with this model. Ok. So we wait. And wait. And wait.

I bought a $3500 bedroom set and a set of coffee and end tables. I spent about $5000 on everything including a warranty for all of them. The sales guy said they would replace things if they were scratched or broken or whatever was wrong. I have grandkids that ride their cars all over my coffee table, so obviously it was scratched. Also I got acetone on it when I set the bottle down. Then my headboard on the bedroom set had a small crack in it, then one day it was gaping! I had this stuff for a couple years, the warranty was 3 yrs. I decided to put in a claim. First it took them a couple months to tell me that they weren't going to honor the warranty on the coffee table. They said that it happened over time and they weren't going to warranty it.

I was approved for 1750 and went in to buy a PS4. I filled out paperwork and paid deposit which took over 2 1/2 hrs then the manager comes to me and says, "You can't buy a PS4 unless you buy something of equal value." Because spending over 800 dollars isn't enough. The place had no customers in there just a bunch of salesman talking to each other and they turn away business. Lost another customer.

On July 2 we purchased over $4000 in cash worth of appliances from Conn's in Florence SC. Fridge, dishwasher, microwave and stove. Week later stuff is delivered but fridge they sent was dented and scratched so it was refused. We never saw the fridge but went by what delivery guy said as he was one who loaded it. F We were told another would be ordered to replace it. 4 days go by and no calls from Conn's. We then make trip to Florence SC Conn's to find out when new fridge was being shipped. We were told it would be re-ordered by Robert the store manager. Few more days pass and nothing ever shows up and no calls from Conn's. We call customer service and see if a delivery is scheduled. They said no and that the fridge was no longer in stock and couldn't be ordered.

Do not ever buy anything from Conn's. Regardless of your credit situation. Conn's has sold me refurbished units as new. I bought a new dishwasher and off the truck it had a broken motor. 1 yr later the new refrigerator is completely dead. They have the nerve to call and ask me for payment. Well when I am eating out cause I lost all my food when the fridge died, then you have costed me more money. I have disputed and if it isn't taken off my credit I will file a small claims against Conn's with my local JPL court in Arlington, TX.

We purchased a fridge and freezer a couple of years ago. One year in the compressor went out. Conn’s finally sent a repairman out a week later with no fridge. Finally after we went in and picked another frig. After 18 days later total we finally had a new fridge. Then a year later we go buy new living room furniture. They made two contracts instead of adding it to the existing contract. This fiasco later three weeks to resolve we signed a new contract after 20 calls a day from corporate my phone and my wife’s. I'm thinking they can come get this new furniture. And they can kiss my **! Don’t buy ** from this company! The right hand doesn't know what the last is doing. Brent **.

I will never purchase a product from this company again. As a previous review stated, if you miss one payment, they will call your phone thirty times a day. (No exaggeration) They will call your home phone, cell phone, work phone and the phone numbers of relatives repeatedly, even after making arrangements to pay. First off, the interest on the products that you purchase from here is extremely high, so please don't finance your purchase unless you absolutely have to or plan to pay off your balance during a promotional period. The calls have gotten so ridiculous that I have blocked numerous numbers that they call from and my relatives have had to do the same. The point is, I know I owe this debt and made arrangements to pay and still receive these annoying phone calls all day!!! It would be different if I wasn't trying to pay!!!

Products we bought are perfect and I love them. I had them financed and was suppose to pay $263. a month. We had some family emergency and was not able to make 1 months payment. I called and was advised that my June bill would be skipped and moved to the end of the loan life. From June 10 (which is the due date of my bill) till July 10 I received a call and emails from Conn's stating I needed to make the payment or it would be reported to my credit. They somehow obtain my work phone number and would call me to my job! I called them and I basically went off on them because I was told that month's payments would be added to the end of the loan and yet they were harassing me every day about it.

They will not refund money nor repair a used chair they delivered. When I agreed to make payments for a lift chair I was assured that I would be receiving a new chair. This chair is not new. I Called and talked to floor Manager Bonnie who said once they deliver merchandise they do not take it back. Some sort of no return policy. Buyers beware.

This account was paid in full on March 4, 2019. I paid off this Credit Account with Conn's on March 4, 2019, in the amount of $**. A refund by Conn's to my bank account (their so-called payment reversal) in the amount of $**. This refund was explained to me later as an overpayment of interest owed. I've been trying to get this account closed and showing zero balance for 5 months now. I have called in several times and spoken with several people. All of which the end result was "everything is fine, our research team will handle it and after a couple of months it will show closed...if you have a problem later call us back."

I’ve been getting letters in the mail from these people claiming that I’m “pre-approved” for certain amounts in order to do business with them. I finally gave in and decided to give them a shot. I went on to their website and filled in my information where it clearly states “No impact to your credit score”. I applied, and what do you know? My phone starts ringing off the hook from emails from my credit monitors saying that my credit was just ran as a “hard inquiry” through Equifax???? Now my score has gone down 2 points because of their dishonesty. I haven’t ran my credit in over a year trying to get it up in hopes of buying a house next year. For this reason alone I will never do business with them ever!!!!

I bought some extremely overpriced by market standards appliances by Conn's, due to the easy financing approval on Conn's Home Plus. I wanted to pay it off this month, but for some reason my payment never processed in my bank. Curious, I logged onto Conn's Home Plus today, to find my balance had increased by over $900, and the payoff I had electronically sent through their website not shown. The promotional period expired on July 9, today, July 24, they added on all the interest from the whole year.

Bought a dryer and one month later it quit. Had a repair made two weeks later and now it is broke again. I purchased additional insurance plus it is still under factory warranty. Told them I wanted a replacement and they said it has to be repaired two more times before they can make a replacement. The wiring harness is burning up on it. You would think they would replace something this serious. Please beware!!!!

Please beware of this company's tactics. I have been paying on-time for my television since October 2017, never missed a payment, never had any issues until June 30th 2019. A storm caused a power surge throughout my home that caused all of my electronics to stop working. At the time of purchase I paid additional monies to protect my purchase if such an event were to take place.

I made purchase over 1 week ago to get delivered on Saturday 07/20, my move in date. Here it is Sunday 07/21, still don’t have my items. Call several times on Saturday, said driver was able to locate address and was already done for day. I was told would be 1st thing in the morning. Now being told tech didn’t get back in time to get items to new truck for delivery today. Lies lies lies, now saying I have to reschedule for Monday. I have to miss another day of work, lost all my food, and wasted my time. Nobody seems to care, will take business elsewhere.

Conn's, where do I start.... This has been the worst experience by far. I purchased a Samsung refrigerator (NEW). On July 4th it was delivered. Six days after I received it, the refrigerator went out. I contacted the store manager who then told to call customer service to have a technician come out and try to fix it. I had the manager call as I had already been inconvenienced and lost over $300 worth of food (Which has not been replaced). The technician came 2 whole days later, which is what they call priority... I have 3 babies to feed and 3 days without a fridge is unacceptable. The technician told me this is a common issue and he would have to order parts to fix it. It has been another week without a refrigerator. I have called customer service, they are no help and show the least amount of concern. I have even tried to return the item that they sent to me defective but I have to pay a 15% stocking fee which will not be waived even if it is their fault.

I got a beautiful Samsung front load washer, worked great for a few months and now it smells like something died EVERY single time. Seems like water isn't draining properly and I'm washing with dirty smelly water. They sent a guy to steam clean the edges but that didn't help. Now they're saying they don't fix smells. Ok but can you fix the washer. Seems like tub isn't draining, CAN YOU FIX THAT PLS. I'm mad at Conn's 'cause they could of told me that these washers start to smell after while but No let's just make a sale. Now I'm stuck with this disgusting washer. HEY! Your name fits CONN'S. That's all it was. A con job.

We have purchased a few items from our local Conn's in the past. In late 2016 we purchased a set of L.G. washer and dryer. We noticed rust appearing in several locations but more inside the unit just above the tub. Conn's sent out a repair man who took pictures and that was about the extent of his visit. A day or so later I receive a text stating "We will need some time to order parts needed for your repair." About One week later I receive another text that stated "We have cancelled your repair at your request." I never cancelled the repair. After contacting Conn's and talking with a couple different people, I was told they would not cover the repair due to it being cosmetic. I explained to them that I had purchased the extended warranty and that a washing machine should not rust. Conn's still refuses to repair or replace the unit. I would not recommend Conn's or L.G. products. I understand now where they came up with the name Conn's. Nothing but a CON.

This is a follow up review on the previous one I’ve left. To begin I’ve been a loyal Conn’s customer for years and my family and I have spent thousands of dollars at their stores. I used to think this was a good local business to shop at, and it was (in my mind) until my most recent purchase. I recently purchased a television from the store in Beaumont and was please with the initial service I received, however that is where the good service ended.

After purchasing a living room suite at Conn’s, the product that was delivered was not what we wanted. They delivered two couches instead of a couch and a love seat. My wife signed for this, not realizing that the mistake was made. When I got home from work, I notice the mistake. I immediately called the store informing them of the mistake. They told me this is what I purchase.

Conn’s eventually replaced our first recliner after waiting 2 months for a repairman then parts. Now the new recliner, only 3 months old has also collapsed just like the first one. The frame bends or something so then the seat cushion is at an angle. This makes it real uncomfortable on the neck and back.

I have purchased 3 window units, 2 didn't last for more than one year. I have purchased 3 kitchen stoves. Two of which were Samsung, both caught themselves on fire! Last week I had no choice but to buy another stove, GE this time. They refuse to install it because I have propane forcing me to install it. Fast forward 4 days now I have to hire an installer on my own and have him fix the oven door. Customer service, service repair, store, service is terrible. I will not be a return customer.

They said I missed a payment so dropped my credit almost 100 points. They also stated I was late a few payments. After looking at bank statements and credit reports everything was on time. I asked if they could remove that mark on my credit they declined. We haven't even had our recliners a year and one is already wobbly. They have poor customer service. I will never purchase anything from them again.

6/20/2019 - Our ordeal with Conn's is 10/29/18 tech came out to look at sound bar. I was at work. He hit on my wife and she made him leave. We complained to Conn's and they told us that that tech Raymond ** was fired. We had 2 portable AC added to our account in April and now one of them float switch went bad. Water got under our floor and is backing it up so I turned in a service ticket for again soundbar and damage to floor because the float switch didn't work and shut AC off. Water went in behind unit we didn't see, so service was set for today on soundbar. Wife was asleep when he came. He did his thing and asked me what happen with the other tech that came out in Oct. I told him I couldn't talk about it, he kept phishing for info about it and what I was doing about it, still didn't inform him of anything.

I bought a reclining sofa and after a few months the right side reclining handle broke. I called May 24th and they wanted me to send info like pictures, make and model etc. I did that the same day via email and made several calls. It has been 20 days and I have not heard from them or have not had an appointment scheduled. They kiss your butt till you buy then pretty much you are garbage to them. Their service department SUCKS!! I would not recommend them to anyone.

I purchased a LG side by side refrigerator about 2 years ago. The freezer side went bad since 6/2/2019 and for some reason this flipping company can't get their act together. They keep giving me the running around since the beginning of the month and telling me they only have one technician in my area and every time the schedule to come I either have to take off work or family member take off work and no one showed up. They are very incompetent this store. Don't waste your time with them. Shop somewhere else. You asked for a weekend appointment they don't have a weekend. You can't get in touch with the supervisor. No one call you back. And if they call is to reschedule and crap never get done. This a crappy store. They don't give a damn about the consumer.

Bought a new dishwasher & stove May 30. Delivered May 31 installer couldn’t do dishwasher only stove. Would have to wait 3 days. Had an independent installer same day. Dishwasher didn’t work. June 6 repairman said I needed a replacement. Now they want to deliver and in 2 or 3 days install it & charge me or charge me 15% restocking fee if I don’t want to keep it. The manager won’t take my calls. Always out to lunch & wont call back. I will not buy there again unless I can’t go anywhere else. They also charge if you don’t bring a copy of homeowners insurance but won’t say how much. You have to read & find it. For me it would be $394. I sent in my insurance but don’t have a credit yet. This is the store on 1960. Salesperson John.

Bought a couch and love seat from Conn’s. Within a few months the cushions flattened out and the couch and love seat became extremely uncomfortable. We called and they sent out a furniture repair person. He determined that the cushions needed to be replaced. We waited several months for the parts and when they finally arrived a repairman was sent out. He was only able to replace the love seat cushions because not enough parts were sent for the couch. They finally exchanged the couch with a new one. Again within a month and a half the cushions have flattened. They sent a repairman out who informed us that it would continue to happen with the materials that were used. Conn’s will not fix this issue claiming it is wear and tear. Our warranty is still in effect. They are not responding to me. Worst company I have ever dealt with. Conn’s needs to be held responsible for their sales of defective products. Do NOT shop there!!

I purchased a refrigerator on the no interest for 18 months promotion. I paid extra monthly and finished at 17 months. They conveniently can’t find one payment (although I have a copy of the check cashed) the customer service guy said it doesn’t matter and I owe $1,000 plus in interest. This may ruin my credit but I will fighting this regardless of their daily threats. They also have an insurance charge that I declined that is still on my account. Never again! I wrote Corporate a detailed letter and never heard a word. Very poor professionalism and customer service.

Good afternoon, I recently bought a mattress at Conn's with a sales price of $2200. The mattress was not up to standards and the corporation sent an inspector to my home to confirm my findings. After confirmation, I was given $2200 credit at Conn's to purchase another mattress. I went to the store located in Las Cruces NM and found a mattress for $1600. The management said that the remainder would be lost or not give back to me as credit. Herman said that the warranty was mattress for mattress. At this point I left the store. I went to another Conn's in Albuquerque, 3 hours away and they gave me a mattress and credit me the $600. They also said that Herman who is a Manager was simply working rogue and not following policy. I went back to the store to advise Herman of my finding and then that's when he had no choice but to apologize. Bad thing is, I wasted 6 hours going to another Conn's and gas money. I am now satisfied with my mattress.

Conn's has purposely set up their online payment processing so that the customer cannot make an additional payment above the required payment. The reason is obvious: They do not want the customer to pay the loan off early because they want to retain their exceptionally high interest rate. I was charged 35% on my $1,300 purchase. I have tried every month, for six months, to make larger payments. When I called Conn's and spoke to customer service, they told me that although the online payment processing indicates that a customer can make larger payments, Conn's does not allow this.

I bought a refrigerator for $1600, with the cash option pay off. I was told to pay x amount auto-pay and it would be paid off before the promotion expired, well I called in May to pay off balance and they tell me they added $1000 to my balance in April because the promotion expired. I only had a balance of $300. I called to get help to pay it off and they said they would not help me. I had to pay the extra $1000. I have bought a washer and dryer, a living room set and a refrigerator from them. I will never buy from them again. BEWARE THEY WILL STEAL YOUR MONEY!!

It was to my attention that Conn's had reported a 30 day late on my credit report from our mortgage lender. I went and checked all 3 bureaus myself, and sure enough! I called them and they stated we were never late. I asked for a payment history to be emailed. It was all fine. No lates, but it states extension for Jan. I got all my bank statements and not found a payment for $530.50 in Jan. Not only did they falsely report on my credit, they did not apply that payment to our account. I have sent all proof to them and asked them to remove the false report and was told “you were never late, therefore we did not report to the bureaus you were, so we can not remove something we did not place.” I sent copies of the 3 bureaus showing they did report. And now they will not respond back and it still have not been removed!

I went to buy a stove. Found one for 865.00. Got it leased out for six months for 175.63. Then I found out it 12 months now so I am paying double for the stove. They very dishonest. I am on a fixed income. I am so disappointed with Conn's allowing Progressive Leasing to do this.

I went in to look at couches again, and I asked for a manager. All I said was "Hi, I'm a marketing manager and I was wondering" before I was cut off with a very rude and incredulous "Are you soliciting?!" I was so caught off guard by the unexpected rudeness. I asked "what?" rhetorically, and was replied with "Are you soliciting your services?!" I informed him I was trying to buy a couch but not anymore from this place. Shame, because it's closer to my house than Ikea but whatever.

My husband purchase my refrigerator and it broke 4 times and the technician said it was beyond repairs. The technician supervisor tells him I will call her for an exchange. There no phone calls from either, now it's 3 weeks. The fridge leaking Freon and I slipped and fell with my newborn baby. And I have been pleading to these people for 3 weeks for another unit and I'm tired of living out of an ice chest with her milk. Every time I called they saying they don't see anything in their notes about an exchange.

I purchased a refrigerator from Conn's on March 26 2019, to be delivered to my Brand New Home that I hadn't moved into yet. During the delivery process Conn's delivery guys damaged my front door and damaged the merchandise as well. I reported this immediately the following day. Mind you that was on 3.27.19 when I called and made the complaint. Today is 5.21.19. Conn's has not done anything to fix this matter. Conn's should be embarrassed with the way they have handled this... NEVER NEVER SHOP WITH CONN'S EVER!!!

First I'd like to start by saying the initial buying process was rushed, I do like to read all the small print, and I was repeatedly told "don't worry about it, it's all standard" and rushed through the signing process. I financed a new bedroom set in King size. This rush through the initial paperwork was only the beginning. For the first year everything was smooth sailing, I had a change in pay schedule at my job and needed to change my payment date, which I was told when I rushed through my paperwork was no big deal. Calling customer service was another issue, I do not speak Spanish and for some reason kept getting automatically directed to their Spanish helpline and hung up on when I asked for English. *Keep in mind, I did make a few late payments due to some extenuating circumstances with my employment, however I attempted to keep in contact with Conn's to reschedule the payment.*

Conn's has the right name. If you go there expect to get conned. It is no more than a dressed up rent to own place of business. No matter what the salesperson tells you read the fine print, and even though we paid extra for insurance on our refrigerator, as soon as the delivery guys left we noticed puncture marks from the electric cord end, in the back of the unit in 3 different places. Luckily it worked fine cause they absolutely refused to exchange it, and then after being led to believe we would pay no interest if we paid off everything within a year. We found out when we inquired about our payoff balance that we didn't qualify. Our saleslady never told us that even though we kept saying during the app that we intended to pay off early, they are so sneaky when they are trying to make a sale, and it’s my fault that I didn't read the fine print.

I received a letter from Conn's stating I qualified for $2,000 in credit, interest free for 12 months PLUS 10% off any purchase over $500. I needed a computer at the time so I decided to take advantage of the offer. First I shopped around to price compare. Conn's tells you that they price match except for the internet. The problem is Conn's bundles everything such as: computer, mouse, speakers, printer, etc. They do this intentionally so they can say well your price match isn't for our exact package. I even brought in evidence of each individual item in their package with a competitor's price. It doesn't matter since it's not advertised as the exact bundle. The conclusion was I paid approximately $200 more at Conn's. Fine, my credit wasn't great at the time so I expected to be taken advantage of somewhat.

I have two accounts with Conn's. On May 2, 2019 they called me about a past due payment on one of my accounts. They said that they hadn't received a payment since December of 2018. I have 4 payments that total $435 since December 2018. I called my bank and they confirmed that the payments were sent and they had not been rejected. Conn's said that I still owe them $288.28 but they cannot tell me where the $435 that I paid them went. They have reported late payment to the credit agencies when I wasn't late. Since I was on the phone with them I asked them the balance on my second account. They told me the account was paid off in October of 2018. I was still received collection calls on this account. They said the last payment they received was in October 2018.

Worst customer service ever! Their view on customer satisfaction has dropped to zero. I had been a customer since 19 yrs old. That's almost 20 years. In this past 2 years I have had my fridge serviced 8 times and they will not exchange it. It has been paid off, I did my part as a customer and I am pushed to the side. Managers never call you back and they just keep offering repairs, they don't care that I have to take time off work and waste a day on them!

Told me I was approved for $2500 then after I made a down payment they told me I was only approved for $2250 so I needed to pay another $150 towards the down payment. They wouldn't give an exact monthly payment amount. It didn't feel right so I asked for my payment to be refunded and left.

Staff not very knowledgeable and not consistent with the information that they were giving me, the customer. When you call the store to speak with a staff member - the staff member that you called for will not return your call.

I purchased a 75 in TV with warranty and everything cost me an arm and a leg. It broke from the screen. Don’t recall how. Just saw on there one day it had a big black square. So I called and send pics like they asked and they called me back to tell me it’s not covered. I felt like screaming here. I am with a 75 in TV that’s broke and I’m still paying on it. Just thought I’d call again. See if I can pay out of my own pocket and they still told me no. So here I am still owe on TV and it’s broke. Some crap this is. I don’t know what to do. Angry. I should of just got one cash at Best Buy or Walmart. Damn. :(

I bought a king bed set from this place and it broke. I still have warranty but have been calling every week telling my whole story sending the same pictures over and over of my broken bed and how it happened since December 2018. We are now April 2019 and they still have not replaced or fixed my bed. I have called and demanded to speak to a manager or supervisor but no one cares to reach out to me. Oh but do not owe them $2 because they will harass you until it’s paid. My mattresses have been on the floor since December and I am needing a way of contacting the CEO. If anyone can help me with a CEO email or phone number to someone other than sales or billing or customer service reps please let me know. Thanks and do not buy from Conn’s. It’s not worth the hassle.

My bill didn't process and I can't get answers why. It's not a month behind they locked my account. Now I can't pay so I filed an AG complaint. Worst mistake ever. First red flag was screwed up delivery. Leather sofa's already falling apart and based on numerous complaints I'm sure it's gonna stay screwed up. GREAT!

I purchased an Italian leather sofa and loveseat from Conn's approximately 4 months ago, less than 1 month of delivery both items fell apart. I reached out to Conn's CEO and was given the option to replace the set, which I did and on the exact day of arrival of the new set it was just as faulty as the first set. I have emailed the CEO again directly, with no response. In my opinion. Never shop at Conn's, great customer service, Horrible products.

If you want to experience rude and unprofessional customer service... Conn's is the place to call. I called to make a payment and inquired as to why my due date had not been changed as promised. The customer service "GIRL" told me that it was rejected because at the time I requested a date change, I was 4 days late. I tried to explain to her that I was told that it would take 3 months for the change to take place. She said, "No it won't ever happen and you are now 4 days late again." She had a very nasty & disrespectful attitude, and after taking my payment. She abruptly hung up while I was still talking. No thank you. Gesture was extended. I called back and she hung up on me a 2nd time. I WILL NEVER PURCHASE ANYTHING FROM CONN'S AGAIN!! I have told all my co-workers, church members, family members and colleagues, not to ever do business with Conn's. This is rudeness at its finest!

I purchased a furniture sofa set in May of 2018. I filed a claim in December 2018 to repair my couch. In December 2018, they sent out an employee to take measurements. That was the LAST TIME I heard from them. Fast forward to March of 2019, I called the Conn's Furniture Service department in my area. Webster, TX Store #266. I was told parts were ordered. Nobody told me these parts would be shipped to my home address and that I would have to call them to set up a repair appointment. 3 days later, I received what appeared to be packaging and foam wrapped in tape from somebody we did not know. My wife tore through the foam looking for something and eventually threw it out. 2 days later, my wife received an email stating the "part" had been delivered or would be delivered soon. ARE YOU KIDDING ME!? NOW I GET NOTIFIED!!??

Went online a few minutes ago to do a pre-qualification for an appliance purchase. While filling out the application, entered my cellphone number... Instant text message from CONN's! I HADN'T CLICKED THE SUBMIT BUTTON YET! Nor had I entered any other information like SSN, driver license. Only name and address! I changed to the phone to a different one, same thing, instant text from CONN's again. Called them and credit dept didnt show an application (which they shouldn't since it wasn't completed) but knew nothing of what I described...

Went into store 5 days ago, on behalf of my nephew who is also a disabled Veteran. Had all the necessary Power of Attorney docs and all and submitted for a Computer purchase for him. Was told it would take a couple of days to approve everything. 5 days later had to call store. Said they would have info at 1:30 PM. Called at 3:30 pm and they claimed they hadn't received docs yet. So they lied to me in earlier call and kept the kid waiting on his purchase. Had to go elsewhere to get him a computer he could have had 5 days earlier had CONN's not been such a cluster.

I was told 4 times, by 3 different people, on 3 different days (including in writing on the back of one of the associate's business card), that because of the amt of the purchase, there would be no delivery charge. Didn't receive the itemized invoice until after my card was charged (had to ask for it) and didn't notice the delivery charge until we were home. Multiple calls to the associate who repeated that the charge shouldn't be there and would removed. But then again, he also told me, my card wasn't and wouldn't be charged until we received the appliance. That we would receive the manuals and manufacturer warranty info with the store model stove we purchased as well as the installers would install an anti-tip device. None of which was true. Not sure, but it may be a code violation to not install the anti-tip.

1st experience: I had a great, patient salesperson assist my daughter with choosing a laptop. We decided on a clearance model that was $599. When we were OFFERED an extended warranty, I asked about the cost... He said it was $299! Half the price of the laptop! Until a few months ago, I sold cars. The extended warranties can cost anywhere between $999 and $4,500, usually about 10% of the purchase price of the vehicle, depending on coverage. How can Conn's justify charging 50% of the purchase price for an extended warranty?! Maybe, if it were a $3,000 laptop, I might pay $299.

Applied for financing and got approved. Stopped in to pick out a 65 inch Television in Centennial CO only it would not fit in my car. Instead of being a consumer friendly store who values making a sale, they would not deliver it free, even on a $1200 order! In this day and age of free shipping this overpriced outlet should get on board with the likes of Amazon, Best Buy, and Walmart and actually offer a valuable service like Free Shipping/Delivery.

Bought a Samsung washer thru them with service agreement, from day one had problems with the machine. They would replace it, the board went bad, it rusted/the pump went bad. With a year still left on service agreement they said that all the problems was customer neglect and cancelled the agreement. 2 months before cancelling the agreement I could not use the machine cause they would never fix the problem. Do not use this company.

We purchased a queen mattress set and additional warranty from Conn's late 2017. We started having problems with the mattress, to me the mattress came out defected. When we would lay down we would sink into a hole. I called the warranty department about 4 times in 2018. They only went twice and both times they refused to replace the mattress. Until today March 2019 I am still struggling for Conn's to do fix my mattress. I have even contacted the manufacturer directly but they say Conn's should be able to fix it. We wake up with headaches and back pain but they don't care. They are getting their monthly payment and don't care about their customers. We owe about $1,600 for that useless, defective mattress. But you are late one day and you are receiving about 20 phone calls a day, emails, text messages, messages that are even threatening you with reporting you to credit bureau.

Purchased a 43” LG Model 43UK63 on Saturday, February 23, 2019 from Lubbock, TX store. On Wednesday, February 27, 2019 we tried to return due to a line showing on the upper part of screen. We were informed by Conn’s that it is against their policy to return any electronics. That their policy is not to exchange if the item you purchased is not in working order. I called customer service and spoke with Carmen. She once again stated the same policy. A repairman is scheduled to come next week. How is it that you buy a TV on a Saturday and return it on Wednesday and the managers look at you like you are from outer space? The person who sold us TV never told us about their return policy. Don’t you think that’s the first thing they should tell you! Conn’s don’t stand behind their merchandise nor do they stand up for their customers. We will never buy from them again. Their name certainly represents how we were treated. Buyers beware!

On February 24, 2019, my husband and I went to the Conn's furniture store at Indian Bend and 101 in Scottsdale, AZ to buy a washer and dryer set. The employee who helped us was Josh, he explained everything about the washer and dryer sets. Everything was fine, but I told him I wanted to visit other stores to check the prices and he told us that they will matched the price so the manager of the store came up and told us that we did not have to go to other stores that they will check the prices for us on the internet and matched the price for us. But I told him that we preferred to see the sets physically so my husband and I went to Spencers and found two different sets of Washer and dryer that we liked so we went back to Conn's to see if they had those sets and they just had one of the sets but with a higher price. So I told him I wanted that washer and dryer set but that we wanted them to match the price.

On 12/31/18 made a purchase of over 4000 dollars. Was informed of this great insurance that covered everything including pet damage. Well guess what? Not so. The salesperson Brittany and store manager Josh flat out lied. Now they are dodging calls and lying about the availability of a replacement chair. This has been going on for 2 months. This is just poor customer service period. I will not and will encourage everyone I know, see or even hear wanting or needing furniture or appliances to avoid this company all together! By the way the customer service number that you call on the phone is of absolute no use whatsoever. Suggestion get a lawyer and go from there. Look at how many complaints even the Governor filed a suit against this company.

I bought a foam mattress and box springs June 5, 2018. The bed has a big dent spot in the middle, we call and had someone come to see what was wrong with it. They came to check the bed January, 26, 2019 and told that it was a factory defect and that they will call us Monday to get us a new bed. The bed should not do that we haven’t even had for a full year, well I called today February 18, 2019. Since I never got a call from them and was told that the claim was denied. Because the tag was ripped first off.

I have had many accounts with Conn's - no problem, but this will be the LAST ONE. I currently have an account and because of their crappy merchandise an tv I bought from them went out after less than a year. Good thing I had warranty even though it took the over two week just to get past the lies. Next problem - I go in for the exchange and the tv is no longer available, so I had to get a different one which was $400, so they added it to my current account. This also made my payment jump up double. It’s fine. Whatever.

Bought a home and needed all new appliances. Average credit so was seeing what my options were. Approved for 0% financing for 12 months. Delivery was fast and without many issues. The salesperson did try to tack on warranties and other high price services to almost double the contract total. I caught it fortunately, so buyer beware and read the fine print! I walked away with a fair deal because I read before signing.

The managers in the Conn's store on Dowlen Rd in Beaumont were both disrespectful and condescending in their approach to my problems with an exchange and a return. Ultimately, I cancelled my refrigerator delivery and left with no satisfaction on a return of $30 hoses that came with my recently purchased clothes $1500 clothes washer and weren't long enough. We had to purchase our own hoses and install the machine ourselves. We have been loyal customers over the years but will never return to a Conn's store due to customer service and attitude.

Spent 3800.00 on sofa set and dinette. Only had for 2 months. The cushions in the couch are deflected. The cushions actually went flat after sitting on the couch approximately 8 times. Customer service is a nightmare. I've been put on hold 3 times for approximately 40-45 minutes each time. It's been 2 weeks now and I still havent gotten anyone to take care of this matter. I just left the Conns where I purchased this furniture and the Manager gave me a number for the Corporate office. They put me back to the same service line and I just hung up after being on hold 37 minutes, I spoke to no one. DO NOT buy from this company. This is the worst service I've ever endured. Actually no service.

Do not buy warranty because they want you to take off work when they are available not when you are off. Second time somebody has to come out and fix my fridge after losing 10 hours of work the first time and losing money on the food that was in my fridge. Just never buy from Conn's.

We got G washer and dryer that was on sale. Both of them together was $1,400. A refrigerator Whirlpool with 799 paid $700 down. I talk my husband into extended warranty. Did not say that it was for two years also the insurance and come to find out instead of charging 6% tax they charged 8% tax. Said that, "The payments was 149 a month but if you paid 200 something a month it would be paid off early." Come and find out by the time I finish paying this will be $5,000. They will not take a bar and he's off and I'm still fighting on the tax issue. Never ever buy from them. They steal and Rob you and call you all the time even when your payment is not due for a few more days. I cannot believe that the warranties was $500 $500 and then was $400 in the insurance that we did not need. This company is nothing but a big Criminal. Happy to say we have not had any problems with the appliances that we did buy. Thank goodness.

First of all you end up paying too much for whatever you purchase. I bought a washing machine which in the end cost me about $1,400. Ridiculous, but I had to have it. The customer service and nasty the emails are never-ending, if you pay after your due date. They threatened to turn me over to collections. I had not reached their late payment date. I have been paying on this washing machine for 2 years. Never went past the late date. And come to find out their collections, is actually Conn's collections. This really makes me angry, why do they treat their customers so bad? I will NEVER purchase another thing from them. Do not be intimidated by this company.

On January 11 I accidentally paid off my balance online instead of making a $100 payment. I was told 10+ times that the payment was approved for reversal on the 18th and that I needed to wait 7-10 business days for the money to go back into my bank account. I explained that that money was my house payment and that I could lose my house over this. I was repeatedly told not to worry the money was credited back on the 22nd of January and to again wait 7-10 business days. NOW on the 5th of February I’m told no the account was closed. I AM GOING TO LOSE MY HOUSE OVER THIS!!! I WILL NOT NEED THE APPLIANCES!!! My elderly mother and father live with me! I was assured MANY MANY times the money was being credited back to my account. Believe me - I will go straight to Fox26 news with this - and I will personally drop the appliances back on your doorstep when I lose my house.

I bought a side-by-side Whirlpool refrigerator in August 2018. Here we are in January 2019 and the refrigerator went out. Besides from losing over $300 in food I’ve been without a refrigerator now for more than 15 days. Having to buy food every day because the refrigerator is still not fixed. A Conn’s technician came to check the refrigerator out and he told me since it was brand new that I should request a new one. A Whirlpool technician also came to check it out and told me the same thing.

I would not use Conn’s credit depart. First I was harassed by the credit department before my payment was due. I advised them to take my number off their records. Now they have hit my credit report for a late payment that was not late.

Buyer beware! We purchased an LG side by side refrigerator from Conn's a little over 3 years ago, and per assistance of sales clerk, we purchased the extended 4 yr warranty. It's a good thing we did, as the unit went out over a week ago. It took a full week before they sent a technician out. He replaced the compressor, left stating it would be cold in 24 hrs. It's now the weekend and we still have a dead refrigerator. Conn's customer service is the worst. They sell you a warranty and do not have local technicians to support the devices. I have taken off work once already and now have to take off work another day for another technician to take another look at it. The technician that came out smelled terrible of smoke and was not able to fix the unit. He complained of dealing with his own personal issues while he was at house.

I purchased a Massage Chair from Conn's. At time of purchase they told me my payment would be @ 260 - $270. They needed to make sure I had property insurance. Provided via email, they “said” they did not receive. They said, "Just go ahead and sign this paperwork for 319 payment, email corporate office insurance. They will reduce it back down to the 260 - 270." Just got off phone with them, they don’t care what salesperson said as they don’t stand behind their salespeople (liars). Terrible customer service, DO NOT do business with this company!!!

PLEASE, PLEASE, PLEASE do not purchase anything from Conn's. HENCE THE COMPANY'S NAME. I went against my gut feeling and purchased a Dryer because I needed one quickly when my old one stopped working. Conn's furniture store is literally across the street from my home. I decided to go in and buy a dryer on credit. Well, what a big mistake for me. I thought I was purchasing the GE dryer for the amount stated on the tag, which was $449.00. I made monthly payments online. I never missed one payment and always paid over the amount required. However, I started to pay attention to my balance each month after about six months and I noticed the balance was not going down as much as I felt it should.

Horrible customer service. They told me in Dec 2018 I could try refinancing again but I needed to get paperwork to them in the 30 day window. They said they would mail it this time since I didn't get last in Aug 2018. I said ok. Made my payment and waited for the paperwork to come in the mail. Decided to call today Jan 15 2019 and was told that the finance department rejected the refi because I had not returned paperwork three times in 90 days. I'm like, "What are you talking? I have only talked about twice the time in August. Was my fault?" Asked if phone conversations are taped and she said, "Yes. Monitored" and she knew the employee's ID number but not who it was. I said, "Well it has been 30 days since I made the payment so she lied or was mistaking by setting that up for me". But they refuse to do anything. DO Not buy from Conn's!!!!

Bought new LG washer at the end of November and me LG dryer a couple weeks later. Both units are very noisy and the washer leaks water inside of the drum after wash is complete. Called Conn’s several times and they promise to send out a technician but no it is 1/14/2019 and still have same problem with no service technician to look at them. And no help from Conn’s!!! They over promise and under deliver! So much for their service pros ready to help you. What a joke!

I was scammed by Conn's. I reported it to BBB and I also tried to resolve the issue for 3 months. I made an over-payment because my bank sent an auto pay after I paid the account in full and closed it out. Conn's asked to see my bank statements and I provided this for them multiple times. They continue to give me the runaround and rob me. Do not purchase from them and if you do, DO NOT SET UP AUTO PAY. They have no integrity.

Why is no stars not an option? They had been the worst experience I ever had as a consumer. As someone who used to work in retail, I give allowances to customer service reps, but every single person I spoke to weren't on the same page. My original refrigerator (GE, about 18 years old) went out on Dec 23. What a crappy time to go out, right? So I shopped online so I could find a refrigerator - the sooner the better. Conn's had guaranteed next day delivery - which didn't get delivered until Wednesday, Dec 26th. They took my old machine, but the new Samsung refrigerator never worked. It had signs all over it, "give it a full 24 hours to cool down before calling in service".

I purchased some furniture, a dishwasher and a Microwave on 11/30/2018. I picked up the items myself and after loading on my trailer signed the invoice with the standard "Please thoroughly inspect your merchandise for damage prior to loading. An exchange or price concession will not be authorized for damage discovered after the product leaves the warehouse or store." Well everything looked good as far as the boxes that the dishwasher and microwave were in. Who unboxes a dishwasher and microwave in the store parking lot? Anyway the microwave was a gift for my son and daughter-in-law. Short version, they opened the box at their house 1-2-2019 and found a sizable dent in the microwave's housing (again the box looked good, no damage apparent. Also no sign of ever being opened).

I bought a computer based on the information given to me by the salesman. I was told I didn't have to wait until it got closer to Black Friday to get a deal. He said if the computer went on Sale It would be price matched if it fell within the 30 days. So it did go on sale within the 30 days. I called the store and the manager said I was told incorrect information and there was nothing he could do about. The only thing I could do was call CSR, which I did and was told I should get the price match and he would put in a request to get this fixed. I then get a call telling me I have been given false information again. So I tried returning the product but I was told I only had 14 days to return it but that time period had already passed. I told them I will not pay until it got fixed, but they are not willing to work with me and now I'm being bullied into paying or my credit will be hit. I honestly feel this is a sales tactic and I am sure I am not the only person this has happened to.

I purchased a bed set in December. I was approved by Conn's but after I signed lease and received an email from Progressive I realized I was actually approved through Progressive. I was going to pay over $3000 for an $1100 bed. It would of been nice to be told I was financed by Progressive. I know all too well the interest rates through Progressive. Still waiting on my deposit.

I purchased a Samsung washer and dryer from Conn's in Baytown Texas on December 15th 2018. After signing contract in agreeing to having the washing machine and dryer installed an additional cost I decided that the dryer was the only thing that I really wanted to have installed professionally due to the fact that it was a gas dryer. My adult stepdaughter was home at the time of the delivery and supposed install. However approximately 2 hours after the install was complete I arrived home after a very important meeting and discovered that the house was filled with gas. The installers used plumber's putty on flared copper lines to connect the new gas line to the dryer.

When I was sold these sofas... I was told the bonded leather was leather. Fast forward a couple of years... I called for service because of peeling I was told it wasn't supposed to do that. Serviceman came out said it wasn't covered on my warranty policy. Because of normal wear and tear. I believed him. Fast forward again I noticed my sofa was having a small issue... I called about it thinking I still had warranty on it. I don’t. I was certain the salesman told me 5 years. I looked for my original documents and it was indeed 4 years... but much to my dismay... the peeling was covered.

Conn's corporate office in Texas are total morons. I pay my bill on time every month and I get harassing texts and emails and phone calls because obviously they can't read their own computers. I've had an account with Conn's since December of 2017. All of my payments have been on time but for some reason they like to harass me. I will never buy another item at Conn's and if they keep harassing me I will give all the information I have on them to my lawyer and they can deal with him. Buyer beware. They are jerks and their interest rate is ridiculous. They're just as bad as Rent-A-Center. Thank you.

Purchased a sofa and loveseat and in less than a year they both have cushions that are sunken in and springs that are sticking up. Not to mention, if you are a day late making a payment they call your house all dang day long. Don't even try to get anything fixed because all you will get is a lot of runaround. Conn's furniture looks nice but it is not worth the money that you put into it.

I have an account with Conn's and one through Acceptance Now or R.A.C. On my R.A.C. account, I have a mattress and box spring set. The mattress set was purchased in February 2017. The box spring broke in several places in August. I called and had it inspected through Conn's. Conn's sent out a contractor in September. When the contractor inspected the box spring, he stated it needed to be replaced. I didn't hear back from anyone from Conn's for two months. It wasn't until I called Conn's in December, they told that an exchange was approved and all I had to do was go to the nearest store to process it.

I recently made a purchase at Conn's. They advertised free delivery which cost me $70.00. Then an $899 item actually cost me $1299. They added in a $100 fee on top of the $1299 for additional costs. There was no interest on the item if it was paid off within one year, if not the interest rate was 35.97% which added an additional $875 to the cost of the $899 item. Be careful when you sign their iPad. It copies your signature to other parts of the contract, you do not get to see till you receive the contract via email several weeks later.

Long story short, purchased an LG refrigerator from Conn's. The delivery man said he couldn't make the delivery cause it was upstairs, to go pick another refrigerator at Conn's, so I did. Conn's redid the contract and charged me an extra nearly two grand more and the refrigerator I picked only had a price difference of about fifty dollars. This was on 11-19-18. Have talked to several customer service reps on the phone and not one of them had an answer except I signed the contract and that for them is a done deal, they could care less about their employees fudging the numbers. It's electronic signature and you trust the employee is making same contract as before, big mistake if you're dealing with Conn's! And it wasn't till later that all the "hidden charges" come into play.

Over a month ago, I had a delivery that ended up putting a hole in my ceiling. Every time I talked to the guy, I was waiting on another guy to set up repair...still cannot get a straight answer from them and have a feeling that I am not going to see them get it right. If he wasn’t such a liar, I wouldn’t be so pissed off. Guess they have the right name for sure - “Conn” artists.

I have been given a complete run around with Conn's and I have been a loyal customer since 1997. I bought a GE refrigerator from Conn's in March 2018 and by November 2018 it wasn't working. The top freezer of the fridge was over freezing my food and the bottom of the fridge was hot. I had to throw away most my food and this was right after Thanksgiving. I had to buy ice every other day and use coolers to keep some of my perishable food cool. I have a warranty and a extended warranty on this fridge and called the repair service department. A repair guy came out and only cleaned out of the fridge fan and then I called the next week and another repair guy came out again. The second repair guy only talked and didn't do nothing just looked at it. He said that he's looking for a tag on the fridge because Conn's sells scratch and dent appliances and he helps to repair them to sell to customers.

Been fighting with them for over a year while still making payments on faulty couches that have been falling apart since first month we purchased. Junk. Do not purchase from CONN'S. They sell JUNK!!! Service Department will put you on hold and never pick back up on several occasions. Don't get screwed and stuck paying furniture that has become an eyesore.

From day one I’ve had nothing but a bad experience with Conn’s. It started with deception in the showroom before I walked out of the doors. Looking back I should never have completed the purchase. Since then I’ve been on time with a few payments going over due date by a couple of days. The threats start the next day. I’ve been threatened to put bad credit scoring on my report, threatened to pick up appliances, and harassed to the tune of 21 calls in a 28 hour period. I’ve been lied to and they always go back to Texas law. I live in NC but laws are never adhered to by the callers. I will be contacting an attorney after this last issue. I can’t for the life of me figure out how they are allowed to continue breaking consumer laws without any consequences. After having read the reviews, my next battle I see will be for them to repair the boards in my washer and dryer that is just a year old.

I purchased a couch and love seat in July of 2018 and in September I noticed they are starting to come apart at the seams. I am paying for insurance and needless to say they will not fix the couches nor give me new ones. As time passes they start falling apart more and more. I call and they just tell me they understand my frustration and yet nobody does anything to help me. I feel like they should replace my couches with new ones for the amount of money I am paying. I call to speak with Managers and they are always in meetings. All I want is a new couch that is not falling apart. What is the point in paying for insurance if they do not even help? Conn's says when you call in that they will do anything to make sure that us customers are satisfied that is one of their core values. They have done nothing! They have been very uncooperative and will not help. I do not recommend this company to anyone.

This place is a complete joke. It has been 3 yrs of begging and getting the run around to fix my trash. Please don't be as stupid as me and purchase from this absolute con of a business. I am filing with the better business administration. I refuse to pay my last payment in hopes of getting my crap fixed. I plan on letting everyone know of their trash. Today starting with a review on YouTube. I don't want anyone else to suffer.

If you don't NEED anything don't shop here. We shopped here for a sofa and love seat, Samsung washer and dryer, 65 inch Samsung tv, Asus laptop, dining room set, and bedroom set. Needless to say we have spent well over 20k because of their 27 percent interest rate. The washer has had to be fixed twice in less than a year. The laptop stopped working after 6 months because the battery and hard drive went bad. The furniture is made cheap and is not worth what they sell it for much less the 27 percent interest rate. So like I said don't shop here for convenience. Save your money and buy stuff with cash.

On Black Friday 11/23/18 I bought an LG 65” TV from Conn’s in Lake Worth TX and paid $79.99 for what I was told was white glove setup and delivery. I was told by my saleswoman Sylvia that they would deliver the tv and setup it up and I would have to inspect the tv before signing for it and they would take the box and all the contents. Well on 11/25/18 around 3 pm two associates from Conn’s delivery show up. The two carried the tv upstairs and set the tv in the living room. One left and the other asked me to sign for the tv and left.

Conn's has the worst customer service I have ever experienced. I took a sound bar to Conn's cause the power was no longer working. They sent it off to service. After a month of being gone, I called service to get status. They had no idea where or what I was talking about. They opened a ticket and said they would call back. Another month goes by, still no answer from Conn's where the soundbar is located. I call countless times and no on in customer service, service, or the local store can locate. Then after continuing to call, they locate and determined it was a faulty sound bar and sent it back to the local store for an exchange.

On Nov 25, 2018, I purchased what I thought was a Samsung Straight soundbar along with a 65” Samsung TV. When I got home we noticed it was not the straight one I asked for but the Curved sound bar. After pulling up the item on different websites and checking the reviews, I realized this was not a good value/product for me. I would stick with the 2 sound bars we already own that are Samsung and purchased at HH Gregg. On Nov 28, I went in to return and possibly shop for something else. I was told I by the store manager, Rome, that I would have to pay a restocking fee of $37 out of my pocket to return this soundbar.

Bought a laptop on Nov 23, 2018 and today Nov 28, 2018 it was not working. I called Dell and was told that the computer was registered in March of 2018, 252 days ago. I called Conn's and was told that there would be a 15% restocking charge to exchange the laptop. Now I have to ask is that what happened to this laptop before. I bought a new laptop and that is what I paid for. This is crazy! Don't shop at Conn's!!!

My niece purchased a 45 inch television for my birthday (aunt) on November 24, 2018 at the Humble, Texas location, but the delivery would take place in Dallas on November 28, 2018 (my location). The first problem was a discrepancy in delivery because the salesperson entered the wrong address. They told my niece she had to come back to the store so they can process a new invoice. Once everything was corrected, I spoke to the Dallas delivery office the same day to ensure all information for the delivery was correct.

I had to leave my job early to be home for the service people to come and service my washer. They were supposed to be there between the hours of 1230 and 230, my husband got a phone call at 345 and was told they would be on the way soon. They had stopped to have their lunch. So now I have lost 4 hours of work for nothing and still can’t use my washer because I’ve had to leave to get our children from school, only to get a phone call that the technician was outside my door and that they could only wait 10 mins before they would have to leave!!! Like this is my fault... WASTE OF TIME. I can’t wait to just pay this thing off or just give it back and go elsewhere for my purchase. Never will I use this company or recommend them to anyone. INCOMPETENT PEOPLE!!!

Purchased brand new king size mattress. When delivered to me, there was a dent in it. According to the technician that was sent out, there’s a 1 inch dent in mattress. Conn's will not exchange or do anything about it unless the dent is 1 1/2 inches; but they want me to pay for it even though I only had it one night and complained about how uncomfortable the mattress was. Needless to say Conn's does not care about CUSTOMER SATISFACTION!

Conn's is a fraudulent company! Please do not buy from Conn's!! Their Customer service is very poor and incompetent. I bought a TV with no interest I was told for 12 months, about to pay off my TV and was seeing a balance higher than what I thought it was only to find out I was charged for Insurance $195 and $100 for application fee, that I wasn’t informed at the time of purchase. I called Customer service and they’re telling me to refer to my contract. When you are given the contract they highlighted where to sign off saying it’s regarding what was discussed and mind you the contract is like a lump of paperwork. Anyway not doing business with Conn's. Be careful while going through any of their contract as there are bills in there that will not be verbally relayed to you.

Never doing business with @ConnsInc again. Called corporate hoping for a resolution and they basically told me to go ** myself. Why are you guys selling older model TVs saying they are new? #DoNotBuyWithConns #TheyAreCons #Share

Ok. Am I frustrated? Yes I am. Is it necessarily Conn’s fault? No it isn’t. Somehow we contracted a virus on a brand new iMac within a few days of owning it. According to the Tech who repaired it. Never have either her nor I experienced that before. Which is why we wanted to just start over and get a new computer. But the policy is what it is. And Conn’s did fix it. It’s a great company and was there for us when we didn’t have the best credit. Now we do and could go directly through Apple to get a computer or Best Buy. But we chose Conn’s. Why? Because we already have a couch through them and so we decided to just add to that to keep one account. Hopefully this doesn’t happen again. Shouldn’t get a virus on an iMac.

Well, apparently there was a virus. A virus on a brand new IMAC. Seems unlikely. However, we asked that we be allowed to exchange it for a new one. Even exchange even if we are required to use the Conn's Homes Plus Warranty and we’d still be willing to pay the same monthly amount as if we still had the warranty on the new exchanged computer and they still said no. They said that we would have to pay the 15% restocking fee. I asked that the fee be rolled into the loan, since we were approved for much more anyways, and still no. I don’t understand the determination to fight us. When we only had the computer for 5 days before bringing it in for service. Why can’t we be allowed to exchange the computer for a new one and roll the restocking fee into the loan. We pay off our stuff. I thought we have proven that. Most companies will work with you under the circumstances but Conn's appears to only care about themselves not the customer.

My name is Toyia ** and we purchased the iMac on 10/30/2018 and took the product home that same day. We opened it and began using the Computer. The very first day we noticed that it was uncharacteristically slow. I mean with no applications open it was still slow. The thinking rainbow would appear for simple stuff. We had just bought it and was hoping that it would go away.

I am so disappointed with my most recent purchase from Conn's in Killeen, TX. I purchased an LG television on 10/20. I started noticing some picture issues with TV and called Conn's only to never have my call returned. Well, on 11/6, I get home to sit down and watch TV and there's nothing but audio coming from the TV. I called Conn's again and asked to speak with a manager and was told that someone would call me back immediately... again, no call. How does this happen to a brand new television. Now the price has dropped $100... Seems to me that I was sold on a piece of junk. I'll be calling every day until I speak with someone. I no longer want this merchandise.

I took out the credit insurance that they sell to you with your payments. I have 2 accounts but only one insured. Had major surgery on 9/24, did all the necessary paperwork for them to pay my September 26, payment and October 26 payment. One account I'm current on. The second one is the one I actually have the credit insurance which its sucks. I submitted my physician statement of my final date to return to work (November 5th) and they tell me they cannot honor my Oct 26th payment because it was too soon for them to pay my October 26 payment since they made my payment for September -October 23rd. They said they only pay up to 30 days increments. My documents submitted clearing stated I will be off 9-24/11-5, 6 weeks.

We purchased a Samsung ceramic top black stainless steel electric oven range. It's less than two years old and the coating that makes the stainless steel appear darker is peeling off in several places. For that reason alone should discourage anyone from purchasing this product. I always cleaned it with the appropriate cleaners for the ceramic top and the stainless steel with its cleaner. The coating is frail and defective.

They give you credit to buy the products in their store. Put insurance on it even if you have coverage on your contents and claim it will be taken off (even when you have the proof of insurance at time of purchase), takes several months to get that straightened out. Told 12 months same as cash, except no one bothered to say there was a $100 filing fee (for them to set up the account) per contract. Didn't find out that until called for the payoff. Was told could get up to $6000 worth of stuff. Purchased some one day and some more the next. That was classified as 2 contracts and so up the cost by $200 for all of it. The furniture that was delivered was not the same quality as what was on the showroom floor. Would not recommend this store to anyone.

I receive my new mattress and the delivery driver said he could only get the top plastic unfolded to above bottom corner not all the way off for us to look at prior to accepting delivery. Worst mistake ever. Come to find out that particular corner had a hole in it! Call customer service immediately that day thinking they care about customer experience and did not receive a call. We had to call continuously down to their customer service agent along with distribution center.

I got a new refrigerator that was about 2,500 and it broke within the warranty time and they had send a mechanic about 10 times and they waited until the warranty had expired and they never fixed anything. They lied to me and they never even did anything to my fridge. I would never recommend them to anyone. They are very unprofessional. I would not recommend anyone to shop here or get their warranty. They only steal your money and they don’t deserve their money. You wouldn’t want anything to do with them. They like to scam people.

I would like to say if I knew now what I knew then. I have been on time for every payment even early. My payment is due on the 17th. It is literally 4 days past due I have received 4 calls a day since the 18th!! I finally spoke to a person who laughed when I told them it's harassment to call 5 times a day. She laughed at me like I was a person who never paid my bills. Then her manager got on the phone and said, they are going to keep calling till they someone answers. I explained to him that they can't call over in over every hour. It's harassment. I'm never late. He was rude seemed to not care about us as a customer.

I was told I was approved for 12 months and no interest. THANK GOD I WAS ASKING QUESTIONS. I was going to finance 2300.00 and I asked the lady why the payments were so high if there wasn’t interest charged. She assured me there was no interest, just fees Conn's charges. In 12 months, at that payment, my 2300 dollars turned into $5,560. When I told her I wasn't going to do that, she got pissed. Conn's definitely lives up to its name.

I bought a leather recliner from Conn’s for wife. After delivery, the chair was too low because my wife has back problems. Called the company to do a replacement. They refused because of their no return policy. Now we are stuck with it. I wish I had researched them before the purchase. I do not recommend doing business with Conn’s HomePlus.

Never had such crooked and underhanded finance situation from a company before. Do not finance here!!! Conn's financed some appliances for me on a 12 month no interest plan. In the 'financed amount' section of the contract they show an administrative fee of $100, but it isn't included in the financed amount after all. If I hadn't noticed that, I would have gone over the 12 months required to get interest free. I'm convinced they do this on purpose. They also set you up on a 14 month payment cycle, which, if you go by that schedule, you end up paying interest on the year because you haven't paid it off in 12 months. I have tried 4 times to change my payment amount both online and calling customer service. It NEVER happens, even with confirmation from their representatives.

My fiance and I have purchased 5 items from Conn's. Only one item has not given us a relentless headache. We purchased a couch and in the store we were told it would face the opposite direction of the couch shown on the showroom floor, which would have been perfect, but somehow during the buying process we placed an order for a sectional that was an exact replica of the sofa in the store. Shortly after delivery I contacted support, who told me that unless there was a defect in the furniture, there would be no refund/ exchange, because I approved the couch after it had been setup at delivery. I told them I was not home during the delivery, nor was the sectional assembled in my home.

I bought a bedroom set in Conn's of Humble Tx. (I-69 and FM 1960) and when they delivered it a piece of furniture was damaged with scrapes, scratches and bumps as if it were used. The next day I went to make a claim to the store to give me a good piece of furniture or a refund, to no avail. I found a manager, that was rude, I even took with me pictures of the damage and did not get any help from him. I will never buy there again nor recommend it to anyone. Now I'm unhappy with a damaged piece of furniture. One more thing the manager told me to send the pictures to I don't know where! I don't think that's my job. I paid for a new bedroom set and I should get what I paid for, without the need to send pictures to a third party.

First I have to say something nice because I know better. They are great at selling you stuff. Now with that said. Everything else that came to follow was horrible. Delivered the wrong product, refused to correct the problem. Sent me sofa and loveseat set that were torn 3x's. When I went to the store to seek help, I was met by a defensive, close minded, and rude manager. Long story short. I am stuck with furniture that I am not happy with.

Last year, October, I walked in Conn's and bought the most expensive Italian leather couch, love seat and matching recliner. What do you say, the salesperson, knew what to say to make that sale. One year zero % interest. I paid every month, never late, auto pay, every payday, directly out of my account. I pay off the balance on August 31, 2018, well before the one year date. But because my account was set up for auto pay, they still took the payment out of my account even after I paid the balance, couple of weeks go by, and BAM, they take another payment out of my account. I called and spoke to a rep and asked why they were still taking payments out when I've already paid off the balance, he stated because I didn't make them aware of that. Really???

These people have came to do repairs on our furniture and after complete still not working properly. Called to get another technician out to work on it again and this time they never showed or called. Every time you call they give you a runaround. I hope everyone that reads this review considers another place to purchase anything, if not you will wish you had if you have any issues with the merchandise.

They care nothing about their customer support and or satisfaction. My refrigerator has been out since 9/8/18 and today is 9/25/18. We have continuously received lie after lie and have even been told our claim is not top priority. If you are late on a payment, Conn’s will make every effort to reach you. Even call your employer. However we can’t even speak with a manager for immediate resolution. We purchased a brand new refrigerator 2/26/17. We are so glad we purchased the warranty. Unfortunately at this rate our warranty may expire while awaiting Conn’s response and assistance. THEY DO NOT DESERVE AN A+ rating.

I purchased a fridge from Conn's 10/2018 and started having problems 07/2018. I was finally told 09/21/2018 that my fridge would be replaced only to call back 09/25/2018 to tell me that they will not be replacing it.

Last year we purchased an ac unit. 15 months later an issue came up with it. Service techs were sent to our home 13 times. One particular set of techs stuck a drill in the unit while it was running, causing more damage and broke a blade off of the fan. That particular fan blade had just been replaced 12 days prior. They quickly got the unit back in the window and left. Due to that, and not being able to use the unit at all, we went and purchased another unit. Now we are being told that the original account doesn't exist and all payments my husband has already made don't show up in their system. They made it look as if we purchased both units in August of this year. It sounds as if their representatives are reading from a script each time I talk to them. I have proof of payments but I'm being told they were never made. I am being told that our account will not be credited for what's been paid. That's $900 they conned us out of.

I bought a 64 inch Samsung TV. When TV was sold to me the salesmen stated to add accidental insurance and I did. My TV fell over and screen broke. Called Conn's and customer service stated that they don't carry accidental insurance anymore meaning I don't have coverage. TV is broken and not covered to replaced even though I still have warranty till 2021 but will not get it fixed and will have to continue to pay. Went to the store. No one helped me. The person that was suppose to come look at the damage called me and just said if screen cracked it's not covered so no point on coming to look. They are very unprofessional and they don't care.

Food Loss 8/11/2018. Faxed form 8/16/2018. I have had NO communication from Conn's! Only phone number I have goes to a voice mail that is not set up! Today is 9/20/2018 and I have not received a check or ANY communication from Conn's at all! My next stop is the news and social media!

We bought several things from this company. The worst was the furniture. I don't care how nice it looks, don't buy it. It started break everywhere, even the armrests cracked with barely any effort. The material is cheap and overpriced. Had it for a few months before it started breaking down and has become very uncomfortable to sit in. The worst part about Conn's though is their payment collectors. They will harass you literally to the point of making you very angry and I think they think it's funny.

First of all customer service is horrible. Those people actually do not care. I was told no interest if paid off within the year. Within 6 months of payments I decided to pay it off. They told me it was not set up like that. They also charge me a $100.00 application fee found that out after the fact. If you don't pay Conn's off early you will be paying for that products in 3 years which is triple the price. This will be my last go with Conn's. Never again.

On Sept 5 I bought a Samsung 55 inch UHD TV. Set it up. When I got home on the 8th three days later for some unknown reason the stand failed on the TV. Upon further investigation of the plastic stand noticed the plastic hooks the hold the stand was broken. I called the store. The person that answered the phone stated I didn’t purchase a drop insurance therefore I was out of luck. I called the credit card company to dispute the charge on the account I called. Samsung factory then will send a service co to inspect the damage. I notice several other people have somewhat of the same problem with Conn's. I received a email from Conn’s. They claim they don’t have insurance for TV sets. Would like to find out if a class action suit can be filed.

Bought a washer/dryer from them...great deal, big mistake. Get a constant runaround. Ask for everything but your blood type, while trying to make a payment. I feel they want you frustrated, so maybe payment will be late... Extra money for those crooks. My account number should be my individual number. Find my account, take my money. Left me a message to call them, was on hold for an hour. Half of that was listening to some idiot speaking Spanish. I push the number 1 button, at the start of my hour long wait... that means English. Bad enough to wait an hour, but to hear stupid Mexican crap while I'm waiting, really pisses me off. NEVER EVER deal with those ignorant idiots. I'm done with them...

I brought two 40 inch television from them in 2016 one for my daughter and one for my son. I have been paying for insurance for them since. My daughter accidentally knocked hers to the floor. I went for a replacement and she picked out a similar television to the one she damaged. The television stayed in the box for two weeks, while I searched for a tv stand. I decide to just use this amplifier to set the tv on, I place it on top of my daughter dresser. After a day of having the box open my daughter notice dust mites. White dust mites, which are common in furniture warehouse. So I contact Conn's and they were like "If you would have opened the box 24 or at least 48 hours after you received the tv, Conn's would have replaced the tv." I have a brand new tv wrapped in two large trash bags in the back of my jeep. I had to throw out the stereo amplifier and my daughter dresser. I am so disappointed in Conn's.

Do not buy from Conn's. They do not stand behind their products. I Bought a 1700 dollar TV. After purchase it was broken between them Reboxing it and loading it into my truck. They refuse to exchange it or have extended warranty purchased with TV repair it claiming physical damage even though they were the ones that handled it while I was told to go get my truck. Store manager Ian ** is belittling and has zero interest in customer satisfaction or even being respectful and considerate. He was by far one of the worst retail managers I've ever dealt with. Flat out told me it was fine. When I left with it nothing he's going to do about it, "Call customer service and see if they care because I don't." When I told him I had an order of 2500 worth of furniture also and I would cancel it as well he simply said, "Okay. Don't care." When I asked for the district manager's number he said, "Call customer service. I'm done with you," and walked away.

I did a refinance after a job loss. Refinance was accepted and new payment set. New payment was not due for 45 days, I made the new payment. On the due date of the new payment, payment book arrives and guess what new account number. Called several times to have payment credited to new account, as at the time of the refinance was not advised that account number would change. So now they say current payment is late and payment made will not be transferred. Will never buy from them again and will not advise anyone to either.

I was reluctant about purchasing a MacBook Pro for my business. Was not sure it would work with what I was trying to do. Salesman Steve ** assured me that I had 48 hrs to return. No questions asked. He assure me no problem but with confidence. Well that turned out to be a lie. They would not take it back without a large restocking fee. I called corporate and they could honestly care less about their customers. All salespeople at Conn's are liars. Will tell you anything to get you to buy. Go elsewhere!!!

I paid off my loan on the due date for the zero interest. Since it was 5 pm, I was told that I still owed the interest because the last payment is due by 3 pm to qualify. Then I was told that if I paid the entire amount due -including the $250 insurance they had never removed even though we had sent our homeowner's insurance info numerous times- that the accounting department would take care of the problem the next day during normal business hours.

I bought a reclining loveseat on credit. I qualified for no interest for a year so why not. It's been 4 months and the loveseat is already sinking and tilting to the side. I wish I would have looked underneath before I bought it. The foundation is pressboard garbage. Also, after 4 months of on-time payments, I managed to be a whopping one day late after being on a vacation. My payment due date was the 10th, at 8:30am on the 11th the phone calls started coming, as if I had defaulted on the loan - several calls the first day followed by emails and texts. This was the level of communication you'd expect if you were weeks late and about to default. This was literally hours late.

This is a long review hoping no one else has to go through what we did. I purchased furniture Dec. 26th 2016. It was a couch, a loveseat, a recliner, two lamps and a kitchen table with two benches and two chairs. After being delivered, we notice a huge chunk missing from the kitchen table and the table was wobbly. I called them and they sent out Fast Furniture to repair it. I ended up getting a new kitchen table and picked out a different one but they would not replace the benches and chairs, so now I had a mismatched kitchen set. The benches and chairs broke 3 times and they came out and put screws in to hold it only to have it come apart again. Should have known, but my husband goes and buys furniture on his own. he bought a new TV, two Samsung Bluetooth speakers, deep freezer, and a surge protector.

Updated on 04/29/2020: I had a Chapter 7 Bankruptcy that included 2 Conn's accounts and an agreement was made with legal dept, my attorney, myself and the judge sign the agreement. I successfully completed my agreed terms with Conns and their attorney with the understanding there would not be any other issues. Due to the excessive calls all day until 9:00 pm everyday starting in 2018, I placed a cease and desist debt collecting phone calls for a Conn’s in which we’re not happy about.

This has been the absolute worst experience of my life. I live on a hill so the moment the delivery guys arrived they sat in car for 20 min because they had no intention on ever bringing appliances uphill until I went out and got them out of truck. Then first they complained that they could not remove the dishwasher which a woman had to remove for them. Then they had no tools which I provided for them. Then went got back and in truck Said they were leaving with refrigerator still in their truck. When I tell you they would not even try! And was gonna take off as if they had completed the job! This is one big rip off and the third party they have delivering could care less!!! I will never ever do business this with company ever again in life!!!

I filled out the paperwork you the YES credit acct. They lost my personal information then told me I have to resend all of my papers again and they would have to rerun my credit. The lady that I spoke with was rude and disrespectful. Altogether they ran my report five-time and lower my score by 50 points. I wouldn't do business with these people.

I will be filing a complaint with the attorney general's office. I purchased a bedroom set June 30, 2018 that was delivered July 1, 2018. From the time it was delivered late, I have had issue. The mattress that was delivered is not the one we tried in the showroom!!! It too hard and I have hip and back issues that have now been aggravated and sent me to the MD. When I called July 2 or 3rd, I was told to keep it 30 days was the rule and then Conn's would switch it out. I asked the customer service rep to have that policy she was reading sent to me. She stated another department had to mail it. I received a copy of a contract in the mail with a signature that does not look like mine. When I called back today because I want to be clear on the process when my 30 days are up, I was told I had to contact the manufacturer.

I decided to purchase a sofa and loveseat, so I applied for credit. I was approved for 1500.00, yay! BOO! these people are such thieves. So I get a call from Nandy (Phoenix) to confirm my appt. and tell me I need 65.00 down, what?? So then I tell her that I found a set online that I liked but it was out of my approval amount, so I would bring the difference...she said I couldn't do that. Scratching my head, I ask her if their complete inventory was listed online. She told me no, because I wasn't going to bother, but she assured me that there was something there comparable to the set I wanted. So I get off work, drive down there in rush hour traffic. I greet her, and then she starts to walk me around the store, and guess what? NOTHING DIFFERENT!

I paid off my account in full. I received an email confirming my account was paid in full. Two weeks later they took a $220 payment from my bank account. Now they are telling me they are investigating to see if I deserve a refund. This is the most secretive and misleading company I have ever dealt with. Customer service says it’s in the hands of another division and only they can contact them via email. They don’t have a phone number or an email they can give out. I am left frustrated and $220 poorer because once they have your money they will not give it back.

Don't be fooled by 0 percent interest. There is no grace period. I had problems making a payment at the store and was told I had to deal with their finance company. Needless to say it caused a one day late payment which negates the interest free and you are charged interest from day one. Also just one day late cause them to charge you a late fee of $38.00 added. They don't apply overage on payments to principal. I should have stuck with my first instinct and purchased elsewhere, even it was a little more originally. Lesson learned. I could bought a lot more with all the extra interest now added on and $38.00 for one day late just makes me irritated. Never again at Conn's.

Purchased a $4000 QLED TV. Product was delivered with a defective panel. Conn's will not swap out and will only accept return if I pay over $500 restocking fee. This company appears to be selling defective goods and passing them off as first quality goods. I notified Company within 5 days - I had purchased extended warranty and they still refused to swap out their defective TV.

The name says it all! CONS. For starters I was told that I would get 36 months no interest. Which doesn't seem to be the case. I go to my account online and it says I owe $2500 for my couch and loveseat. However, my credit report is saying the amount is $4200. The furniture cost $1999 plus taxes. So my interest is 100%. Then they tell me I can provide proof of homeowners insurance within 30 days. Didn't mention they'd add it on to the bill. Then I send in proof and the charge is still there. Fast forward to this week. My payment was due on 7/7.

Unfortunately I am sending this letter to complain about my experience as a new consumer with Conn’s. Secondly, I am writing this letter with the intention that your board of directors do their very best to ensure that future consumers NEVER experience what I did. Thirdly, I am asking that you honor the promotion that I was informed I was eligible for. I purchased a QLED Samsung television in combination with a Bose surround sound bar on June 29, 2018. My contractual agreement was established on June 29, 2018 with a wonderful, knowledgeable, well-manner, soft spoken and kind salesman by the name of Antonio (not sure of the last name). My invoice for the mentioned above purchase is **.

I will say when I first went in the store I saw many things I'd want to purchase. I did purchase a few items. Before my initial payment was due I received a call about making my payment, the due date was days away, of course that ticked me off. I received a coupon book in the mail that indicated the due date and a pay before accrued late fees date. Now I know for many years of purchasing different things cars, furniture etc that if there is another date listed after the due date that states if you pay after x then you have to pay x amount. THAT IS CALLED A GRACE PERIOD. Of course not a darn soul at this company realizes this and tell me that, "If you don't pay on the due date then you have to call and make arrangements," what the hell. The coupon book already gave me my arrangement. I would not refer my worst enemy to this company.

I purchased a Samsung refrigerator and a dining room set. The salesman advised my daughter and I that I was approved and had 36 months with no interest for 36 months. I repeated this back to him to make sure what he stated was correct. He stated yes. He drew up everything on his iPad. I signed the papers on his iPad. He stated my copies would be sent to my email address. Upon returning home I checked my email and did not receive my paperwork. I immediately called him and stated I did not get my paperwork. He stated he would send them again. I never received my paperwork.

From the time we received the 1st payment book we had problems. The loan was supposed to be 12 months and now it's changed to 36. We called and because it was the first of the year the lady said that we should wait for the system to accept these new loans. The people who answer the line do not know how the interest works and it's frustrating me. They tell me I cannot apply additional money to the principle of the loan. Continue to have our contract reviewed but they send it back saying "we need more information".

My husband talked me into buying a window unit for this summer to keep house cooler. The ac unit was 419.99, the repair service agreement was 125.99 plus 45.04 tax, which gave me a total bill of 591.02. I made one payment of 50.00 then decided to pay off. I called. They told me my payoff was 688.09, I asked what and how they get that amount, they told me they charged a 100.00 dollar application fee. I use to shop at Conn's a lot, never again.

I would give CON ARTIST a zero rating if I could. Guarantee next day delivery but not next day repairs or pick up on faulty products?! We purchased a refrigerator from the extremely rude university location. Within an hour of the refrigerator being installed, it started leaking out of every possible hole. Contacted them the same day at 3 pm and was supposed to be receiving a callback, never did. Called 9 am the next day about the same complaint. Was told to expect a callback, never did. Called at 2 pm and was giving the number to a second party middleman, called them and was on hold for 45 mins. Transfer from here to there and everywhere in between before I was about to get someone to schedule an appointment for a later day. Still waiting... I had deja vu reading reviews from customers who had shared similar experiences. Totally unsatisfied and disappointed.

My first experience with Conn's was good, although we had some issues with the refrigerator, it was a smooth sale and I paid off the product as agreed on and paid no interest for my product. I returned 2 times to buy additional appliances. One of my purchases was set up for payments at $10.00 below what I needed to pay so I missed the deadline and was charged 650.00 in interest despite the fact that I went into the store the day my balance was due and asked about payoff, instead I was reminded I was paying for property insurance despite the fact that I had provided Conn's with my homeowner's insurance declarations page right after I purchased the product.

I signed an agreement in December on a LG tv, I recently moved and the tv got a little damage on the top, which then made the digitizer bad. Called the place I purchased and they directed me to send pictures to the service dept. I did that. Got a call from the service dept to tell me I don't have insurance on this tv. I paid 390.00 extra to have the insurance. And now the service dept is saying I only have insurance on labor, but not parts! I called store manager and still waiting on a callback, it's been 3 days. Poor service! I don't recommend using them ever!

All the nightmare claims are true. I was foolish enough to go back and finance even more from these shysters before I paid off my original mistake. The existing balance of @ $750 was refinanced with the new purchase along with $100. This was all combined in a new account with a new number, amount and due date. I can't believe it, they actually charged me to have the privilege of being screwed. They still tried to draw payment from my bank on the original now closed account. I made my first payment on the new combined account only to find out later they charged me two, $25 fees for NSF for Feb 2018 and Mar 2018 payments on the original account. Original account was absorbed with the new purchase on Feb.1 2018. On Feb 3rd and Mar 3rd this account did not exist. This is not from memory. I have the contract to prove it. I paid these shysters today to get them off my back... NEVER EVER BUY FROM CONN'S.

I financed a TV through Conn's in April. First, I had to hustle with them to get them to remove the insurance that I didn't need. Then, I couldn't figure out how they were coming up with the balance I owed. Mainly because their website only shows the balance. There is no detail about my payments or whether they removed the insurance or not. I had to call them to get them to send me a statement which wasn't much help either. Finally I called them back again to get them to tell me how they came up with their number for the balance due only to find out they charged me $100 loan processing fee! They neglected to tell me about this fee at the time of the sale. I would not have financed it through Conn's had they told me about this fee. I would have given them no stars if I could.

Please if you're in North Carolina and had issues with Conn's Home Plus then please file a complaint with the NC Attorney General's Office. If you're in another State please file with your Attorney Generals Office, once they receive enough complaints concerning the same issues chances are they will file a lawsuit on behalf of the State which should result in refunds. People in Texas should know that Conn's was sued by that Attorney Generals Office in 2009. Conn's settled that lawsuit with Texas for $4.5 Million. It was ordered that Conn's stop using Deceptive Trade Practice Acts against Texas Consumers. Texas Attorney General received over 2000 complaints against Conn's, so please if you live in Texas file a complaint. So please whatever State you live in go to the Attorney General and file your complaint.

I went in to purchase furniture. As a returning customer they added insurance to my purchase which was told it was for their own protection. I went home and thought about this? When I decided that I did not want this added 390.00 dollar addition to my bill and decided NOOOOO. I will pay what I owe, but no more. After this I will never again use Conn's again. Stay away please. I have not gotten a confirmation on deletion of this added ins, of 380.00 $ but I am fighting it. CONN'S is rip off. Made mistake admit it but I will only pay purchase price and tax.

My husband and I purchased an LG dishwasher in April of 2016. We bought it as we were expecting our first child and wanted a model that offered a sanitation cycle. We also purchased the 4 year service agreement. Fast forward two years, and at the beginning of May we started to get error codes and the system stopped working. Thankfully we purchased the warranty so we thought we were covered. We had 4 technicians out all claiming different things were the issue, it was never the same tech to come out. Well the 3rd technician informed us that he suspects a mouse has chewed through some wiring (why the first two didn't see this I have no idea, you'd think it would be rather apparent). I was appalled at the thought of a mouse in my home, especially with a small child, but our neighbor recently cut down numerous trees and is remodeling so it was a possibility.

On Black Friday 2017 We went and spent over 12k on Bedroom furniture and a living room set. We felt they were a little expensive but did like the furniture. (The King bed we have has a huge gap of 24 inches between the mattress and frame but we are trying to make it work.) After waiting there 4 plus hours filling out all the paperwork we were tired and wanting to get home. They had a insurance form for us to fill out with our homeowner's insurance policy numbers so we had to take that back the next day. And we did take it back November 24th, 2017. This was needed to cancel their insurance they had on the furniture. We did this and never thought twice about it. Well June 3rd, 2018 we went to pay off the furniture in full and when they told us the payoff amount it was over 1200 dollars more than what we figured we owed them.

My dad and I went to Conn's specifically searching for a bed. By the time we left I had a TV and a standup deep freezer. But... before I added the other 2 items I asked the rep who helped us about purchasing insurance just in case something breaks and not due to the manufacturer's warranty. He said yes if I purchase the additional 4 year warranty if we happen to accidentally break something that is not covered through the manufacturer warranty it will be covered. I specifically asked for this because I have kids and kids seem to knock stuff down or write on everything. So I left there with the impression that if something happens to my purchased items due to my kids or an accident of mine it would be covered since I'm paying for it.

Sofa and Loveseat - Their furniture is absolutely junk. Horrible customer service. The recliners are warped and difficult to close. They claim solid wood but the frames are particle board. Do not buy from them, overpriced and lied to.

Literally received the worst service I have ever received from a company. My husband and I bought a fridge from these people and 18 months later it went out. We lost over 1k worth of food between the fridge and freezer. We called them as we paid for the extended warranty. As of today, we have taken 3 days off of work, they have rescheduled 3 times, we (young family with an infant) have been without a fridge for almost 3 weeks. And they flat out don’t care. The technician rescheduled us for today and after waiting around for the guy for 2 hours I called customer service and he doesn’t even work today. Another day of Work wasted and another week without a fridge. I HATE this place! Disgusting the way they have treated a repeat customer. Do yourself a favor, don’t ever buy from Conn’s.

Customer service at Conn's is the worst I've ever had to deal with. When a representative does not want to talk to you they hang up the phone. They call your sometimes up to 5 times a day about payment. I know my account is not paid on the due date, but Conn's always receive payment a few days later. Also, technical support is a joke. I have about a year to go before this account is closed. I will have to be a desperate (**) to buy from Conn's again.

I purchased a Sofa & Loveseat from Conn’s July 2017. What was suppose to be 2 year interest free & I find out it’s not. The furniture is falling apart. I have a warranty. I have spoken with them numerous times about replacing it which they won’t. They keep sending technicians to sew it or repair it. Terrible customer service. How do I end my contract?

Bought a sofa-leather, reclining and a recliner for our TV room. The frame is bent on the sofa. The center leans to left resulting in poor aesthetics -one side up-center leaning and a loud noise. We asked for them to fix or replace. They sent service individual out tells us they cannot fix. Sales say they will replace. Then told won’t. Sent the same repair person. Says they cannot fix. Sales say they will replace. Then say there is nothing wrong... We get passed around and around -this has gone on for 2 months. Still refusing to satisfy their guarantees. Bought expensive extended warranty and not honored. Deceptive trade practice. Contacting BBB.

About a year ago my wife and I were in dire need of a new bed. We didn’t have the money to purchase outright. When we got to the store we had barely opened the door and we were attacked by a wave of salespeople. Fine, I guess that is their protocol for commission sales. When we finally scratched and clawed our way to the bedding department we were exhausted. We looked at several beds and obviously in the Pakistani salesman’s eyes we could not go wrong as if he had personally owned one of each in the past. Go Figure! On top of that it was very hard to understand what he was saying. Ultimately we bought I believe was a Sealy. After a short 8 months, the box springs and the mattress had a 2” bow in them. The technician agreed and wrote his report. After that we didn’t hear another thing from them. Not even a phone call. We called them after 2 weeks only to be told we had to come in and choose a new bed.

I purchased a washer and dryer from Conn's. Within the first year I have had to have G.E. come out and repair my load dial on my "brand new" twice. Called Conn's about it the first time, they gave me the number to G.E. and hung up. At about the 13th month I made my payment. 3 days later my account was charged again. The woman "helping me" told me I logged on and made a 2nd payment myself. Not sure why I did. Maybe because I didn't. But she was quick to point the blame and was quite sure of herself. Then she let me know I would get my refund in as many as 45 days! I will never give this corrupt company another sale in my life and will stop any others from shopping there if I can.

We had a kitchen appliances delivered in April. Here we are May 14th plumber comes out to see what a leak is and the hose installed with a dishwasher had been leaking tiny over. This time we have a terrible case of mold and Conn's refuses to send anybody because of the mold to replace the holes and they clearly won't even take responsibility for all the mold that is the consequence of the improper hose installation. Extremely furious. Terrible customer service.

I apply for a tv stand and a 32" tv and the total was $550. Gave them $200 down, monthly payments was $47.98 Dec to May 2018. How much did I pay and what the problem is that the sales associate didn't tell me, or explained to me, that there is a 29% interest, because I would have walk out the door. Also she didn't want me to read what I was going to sign, didn't give me any paperwork. So come to find out that I owe them $600 more dollars double. They are not telling people what them should know and it is a robbery.

I bought a refrigerator in 2016 and paid double payments but at the end they charged me for insurance so after many faxes which they said never received I had it faxed and was received. This took care of one insurance but the other insurance I made a final payment of 263.00. They assured my account was paid in full and closed then in January 2017 they started contacting me with a balance almost as much as the purchase and apparently the account was never closed as promised. I have disputed this and cannot find a person to speak with. They all just read off a card! They have put it on my credit now and all my hard work on my credit score is ruined! It has taken my score from good to poor... This company is so bad and I hope to save someone else from them! Honesty does not matter to them.

I called Conn's on my couch. It was leaning to one side. They sent out a person and he was trying to tell me that there was nothing wrong with the couch and I just started laughing at him and asking him was he serious. So my husband and I were like this needs to be fixed. So he finally agreed with us and he had them send over a part for my couch and made an appointment. My appointment was set for April 26th, 2018 at 3:30 to 5:30. No one showed. We called customer service. No I'm sorry. Nothing! They said they will call us back. That never happen so my husband called Conn's in Arvada. Again nothing!!

Never again will I buy from Conn's. First time I paid a lot for what they said leather couches and before the year they start ripping. Insurance dont cover. It starts losing the foam. Looks flat. Insurance do not covers. It is not worth adding insurance or buying from them at all. 3yrs with couches now and they look like I had them for yrs. Conn's start selling good quality or stop lying to customers about what they're buying.

When I purchased the flat screen they tried to sell me a warranty I said no. When I got my coupon book it was higher than my purchase. I soon received a letter stating they purchased an insurance policy for me. I did not need one. I have homeowners insurance. Manager "Caleb" refused to take it off. I kept calling 5 different numbers they hung up on me. I contacted the insurance company they said I will not get a full refund. So... Conn's does this to a million people. They make 99 million dollars and no one was ever asked, "Do you need insurance?" This is the swamp that needs draining. I will never buy another item and recommend you all watch your contracts and payment totals!!! I will take this to court as a matter of decency!!! Oh and they just don't care. Just hang up on the person. They were sucking up to to buy the products. I rate them -5 on a scale from 1-10, pssst.

Stay far far away from Conn's because they truly live up to their name. I purchased an LG refrigerator from them almost 2 years ago with the service warranty. In this time I have had repairman out 6 times for the same issue. Ice maker will make maybe 1 drop of ice per day and the unit does not stay cold enough to do its job. Kids popsicle was not fully frozen in 24hr time. Ice maker replaced twice, compressor and motherboard replaced once. Conn's refusing to replace the refrigerator. If there is any class action suit against Conn's Home Plus I would be more than happy to provide my information.

We bought a King Sealy mattress and box spring from Conn's in Avondale, Arizona. We have had the mattress about 6 months and are having issues with one side sinking really bad. I called and set up a service call for 3/23/18. A tech came out to our home around 5 pm, took pictures and measurements and advised us it was the box spring (which you can clearly see it sunk in one spot). The tech advised us we would not get a call back regarding the warranty till 72 hours later since it was a weekend. We were OK with that and waited till the following Wednesday.

I wish there a negative star on this system because this company needs to be shut down. I went to buy a tv, washer and dryer and they said to me the loan was 24 month but somehow the guy wrote it down for 34 month. On top of that I’ve been making payments towards this and it seems that they were not applying the payments towards my loan at all. Then I found out that there was $100 hidden loan fee. AND YES PEOPLE they can called a hidden fee of $100 dollars, which was I never even saw in the contract and the rep never even mentioned. If this review can help someone else to not buy from this store I have help to save a someone from headaches.

I purchased a refrigerator & stove from Conn's HomePlus on the promotional 12 months same as cash in May of 2017. My monthly payments are currently $83.91 which I paid every month for 9 months, the 10th month I paid $200 and this month I paid $500, the incompetent representative told me my balance was $1300 and could not explain why. The amount financed was only $1726.00. I requested to speak with a supervisor (India) who was absolutely worse than the first agent! Run. Don't walk far away from these people!!! "Advertising is the act or practice of attracting public notice and attention. It includes all forms of public announcement that are intended to aid directly or indirectly in the furtherance or promulgation of an idea, or in directing attention to a business, commodity, service or entertainment."

Bought a Samsung dryer /washer approx 8-9 mos. ago with a warranty for an extra cost. The dryer broke down in Jan and I have had Conn's tell me they came to fix it and never showed, (I have cameras on my house). Conn's technician completely no-show, been late by more than an hour on numerous occasions, say they are going to call me back with a resolution and never did. Stop contact with me completely for approx 1 month. At that time I contacted my cc company to dispute the charges even though I had paid off every bit I owed on time except the remaining 500$ which I was told to not pay until the cc dispute was resolved. At this point it was approx day 45 of the 60 days they have to respond to the dispute. I randomly started receiving and being flooded with technicians showing up randomly, text message confirmations/emails (the day of and the day after) for appointments I never scheduled and had no idea existed.

I purchased a stove 1 year ago, while cooking I heard a loud pop! It scared me because I didn't know what caused it, I was scared to even turn it off. But I did. I didn't notice anything right away so I left the burner off and proceeded to use the opposite side. When the left burner heated up I then heard a cracking noise and noticed a crack going down my glass top stove. Of course I called Monday, the following business day after Easter Sunday and made a service request. Needless to say, I immediately received the runaround, being given the excuse that the extended warranty I purchased does not cover the repair of the glass and when the tech came out he said there was nothing he could do. Told me to call the mfr GE. Of course GE said they don't honor the extended warranty and would not be able to help either.

I purchased a refrigerator and a washer and dryer, one week after purchase the refrigerator broke and I called Conn's, who said a repairman would be at my home between 8 and 12. At 1, I called and they said Conn's did not know their schedule and they were rude and said they would be there between 4 and 6. After taking the day off work, they did not have the respect to call and say they were not coming, so I called Conn's the next day and they said I should have purchased the extra warranty, that there was nothing they would do! I will not purchase anything else with this company, and you should not either!

On 3/31/18 I purchased a refrigerator from Conn's Appliance in Lufkin, Texas. Scheduled a delivery for Monday 4/2/18. Confirmed the delivery for 4/2/18 when received message from Conn's. Had to cancel an appointment for Monday so that could be home to accept delivery (because I did not give them 24 hour notice, I had to pay a $50.00 fee). On Monday 4/2/18 at approximately noon I called the Lufkin store and they verified that it would be delivered between 2 and 5 that day. At 4:30 I called the Distribution number (844-894-0717) spoke with a lady named Sasha, who told me it was RESCHEDULED for Wednesday, because I had not confirmed delivery, which I did confirm delivery for Monday 4/2/18.

I need service on my Samsung refrigerator’s ice maker. I purchased the refrigerator from Conn’s specifically so I could get service. Now that I need service Conn’s can’t find a record of me buying the refrigerator. No record, no service. I tried to get it straightened out but after a long wait I was passed back and forth between the same two departments each claiming it was the other department's responsibility. Finally the fourth rep I talked to couldn’t find the refrigerator record and then feigned that she couldn’t hear me and hung up after saying I should call back. This is not the first time Conn’s has done this to me with an appliance but it will be the last. No service, no Conn’s.

Conn's has a habit of calling too much. They really harass you to pay the bill. Even after you pay they continue to call. Conn's call from sun up to sun down. It is very annoying. I hate it. I almost want to return the merchandise but I like it. I wish they would stop the harassing phone calls. I pay my bill the same time every month. Never skipped a payment. Ugh. Stop harassing us.

My wife and I had a great experience at Conn's during the sales process... That ended rather quickly. We purchased several items. The item that has caused all the issues is a 65" LG OLED TV... New unopened original packaging... 1st we were told to take the TV (along with a few other smaller items) when we left the store and all the larger items would be delivered. We dropped off the items we took from the store at a rental home then had to leave to go back to our home for a showing (house on the market). Our home is 95 miles away from the rental so we are not there every day...

For the past three months every time I call to pay my account I have problems with the system. I usually get disconnected or when I enter my correct information it says it's not correct. I have called for the past three days and today I talked with a representative, I gave him payment instructions and amount to be applied, and before we finished we got disconnected. Not sure if payment got processed or not. When I call back I get someone else. When they call me day after payment due and they transferred me to pay account, I get disconnected. It really sucks. On a good note, employee I talked with was very understanding.

Our washer and dryer conked out on the exact same day in the beginning of February. Called and made arrangements for a tech to come and fix it. Said the soonest they could come was February 19th. Ended up having an opening and sending someone on the 12th. Tech came, rang the doorbell once and left. I called immediately to tell them to send him back. They said they couldn't get in contact with him because he wasn't answering his phone. Put in for a new repair ticket. Said they would send someone 2 weeks later. A new technician comes and says that the washer and dryer can be fixed but he doesn't have the parts. He puts in the order for the parts, comes back a few days later and finds that the company did not order all of the parts so he cannot fix washer.

Purchased a bedroom set and mattress, total cost $3,000. Delivery was at 9:30 at night... Which at night they had me home all day waiting. Said 6 to 9, got here 9:30, then come to find out the next day my dresser is cracked, because they got my signature they will not exchange my dresser because I signed. Never again will I ever purchase anything.

Do Not Buy from Conn’s!!! They provide you with the worst service!!! My couch was deliver broken in half, so I call the service department to get repairs and they didn’t have the tools to do the repairs. So they came out the second time and tried to do the repairs and could not do it correctly and the guy kept stating that this is the way your couch is. Keep in mind my couch is suppose to wobble and cave in. So I called again to have a 3rd person come out and basically he stated whoever came out did not do the job correctly and he would put in a order in to get rescheduled with the right equipment. I had called the Conn’s corporate and they said that they can’t do anything about it because the technician has to declare the couch unrepairable!!! I am frustrated because apparently none of them can do the repair itself. Save you some time and don’t buy a couch here, the communication is horrible and don’t want their customer satisfaction.