Colonial Van Lines Reviews

I needed a moving company for my in-laws who moved. I was setting that up for them, and I did all the legwork, and looked at other places, and decided on Colonial because I thought the person I worked with was great. He laid out what was needed and what would be done, and it sounded very organized, and he was very professional.

We were moving across the country from the East Coast to the West Coast, Philadelphia to California, and Colonial Van Lines was very aggressive. I started calling a couple of people and I ended up landing on Colonial and it wasn't even because of pricing. It was just I wanted to be done with it. I didn't care for the initial guy. I felt he was aggressive. There was a number of people I had talked to, but as it ended up, it was okay. The long and short of it was, it was a very long move. It was 2,400 miles. One of the legs of my my couch was broken. Something substantially had to really slam it. Some things might have been our fault by packing like some dishes. That was definitely not their fault. So, things were broken but I didn't file a complaint. I just wanted to let it go because I really liked the movers. I liked the guys. The guys were great. It was the same guy that drove all the way across the country sleeping in that truck to make it here.

I read reviews about Colonial Van Lines and talked with a representative on the phone, and they seemed competent and reasonable. We did a walkthrough inventory of everything, and I took pictures for them, so they had a visual sense of what would be moved. I was moving a lot because almost everything I own is handmade by a family member, and there was little that I didn't want to bring. I did not want to just sell things that have been in my family for a long time. So, it was a full load.

I was looking for a mover and ended up finding Colonial Van Lines online. I made a couple calls and really liked the person I talked to. they made me feel like they were gonna be on top of things. the same person was gonna handle it from beginning to end, and On the companies that I compared, Colonial Van Lines had the best price. the move was about 1,000 miles, from Ohio to Florida, and They were very good. plus, I made it easy on them, because somebody from another moving company came to the house and did an inventory and pictures, but I thought they were ridiculously high. that's why I started looking for moving companies. So, unfortunately for them, I had 85% of the inventory figured out.

We were looking for a moving company and based off the price point, we went with Colonial Van Lines. To have them come, pack all of our stuff, and drive it all over, it made the most sense to go with them. My girlfriend was also one week post-op surgery, so using their service was the lowest effort we had to do, and that was perfect. We Googled and gave them an estimate, then we told them what we had, and the numbers were pretty close together. It ended up being 2,000 pounds more than we expected, but it wasn't far off. So, it just worked out.

👎👎👎👎👎 WARNING ‼️ we moved from San Jose Calif to Orient Ohio. MANY of our lives treasures didn’t make it. First contractor showed up with about 40 used multiple stickered boxes. Next day another contractor showed up NO MATTRESS Boxes NO MIRROR Boxes TV wrapped in plastic corner BROKEN off NOT cracked. Multiple Items missing from crushed boxes. Main bedroom mattress is missing boxes missing. Our items had been transferred multiple times to different trucks. Last truck we received had our items split in different parts of the trailer some in front and some in back.

Colonial Van Lines did a good job. We went from Kissimmee to Lincoln. They also brought one of our cars. There was a China cabinet that we had to box up that we didn't know about. That was a little extra. Otherwise, the estimate was pretty accurate. The drivers were a little late getting to us, but they were working with somebody else. They gave us a window, but they were one day late getting to us when they picked up. But they got it to our place within the time frame. We liked them.

NIGHTMARE! There are too many other moving options out there to risk going through what I went through. First, Colonial doesn’t tell you that they will subcontract your move out, so you don’t know who you’re dealing with until AFTER you sign the contract. The driver/moving company I got was unprofessional and threatening. Driver tried to add additional fees and make me overpay, plus sign blank forms. Complained to Colonial, and the subcontractor’s response to my complaint was to hold my load hostage and not delivery it in a timely manner. Colonial could never tell me where my load actually was. The contract had a very generous 5-day delivery window even though the distance was only a 10 HOUR drive.

I came across Colonial Van Lines on the internet and I called them and set it up. It was a pretty good size move. It took a good portion of a big semi. We relocated from North Carolina to Florida. It came out at 1,000 pounds heavier than what they estimated, but there were no issues with working with them. They were very thorough and followed up frequently.

We decided to move out of Massachusetts and I recognized Colonial Van Lines as a known brand. I assumed that the service would be good due to social media pressure. It was a safe bet so I decided to go with them. The coordinator was fine, and the crew and vehicle movers were awesome. They were on time. Everybody was very polite, nice and professional, especially Glass City Movers, which was the subcontractor. They were excellent. Things happen and don’t exactly go by schedule. I understand and am not upset by that. It was a little sloppy on our end. We just did it by the seat of our pants. But it seems to have worked out well. It wasn't perfect, but it was acceptable.

The initial person I spoke with from Colonial Van Lines walked through the house with me using my cell phone and gave me an estimate. After talking to three other companies, I trusted him, and he was the one I wanted to work with. He was helpful and patient. I kept calling him back with questions, and he was always willing to help. I loved the customer service and he sold me on Colonial. Later, I was assigned to another representative, but I had difficulty understanding her, so I called my original contact and explained that I was having trouble communicating. He immediately had me reassigned to someone else, and that experience was much better.

I liked the pricing of Colonial Van Lines. My moving coordinator was fine, and the services and expectations set by them were accurate. Pickup and drop-off were excellent. The only thing is I got several calls or emails to do a review and I would get a $25. I reviewed, but nothing happened, which is fine.

Colonial Van Lines was the cheapest or most affordable after I did a comparison of three different companies. I told Colonial everything that I needed moved, and they gave me a quote based on what I could fit on a truck, pounds per parcel. They gave me a total of 2,000 pounds. But hidden fees weren’t discussed in the conversation over the phone. So, I thought I was paying for everything to be packed.

I went online and I picked Colonial because of their pricing and availability. I emailed them my list of what I had. Moving day was fine. It was perfect. The crew was great. They were very nice, and professional. Colonial was on time. They were kind and professional, and got the job done.

I used Colonial Van Lines in a previous move and this time, we had to move 2,000 miles. The estimate was a fair price and it was accurate. The final price came out to right about that estimate. But a move across the country is always expensive. So, you pay a lot. We had a good experience with Colonial. There were some minor nicks and some minor damage, but mostly cosmetic. There was nothing that worked improperly or couldn't be fixed with one of those moving markers. They took good care of our things. The movers that they sent were fantastic, friendly, professional and courteous. All the things that you want on a mover. They kept lines of communication open the whole time and were honest. There was a nick on the dresser and the movers were upfront about it. He came over and pointed it out to me. He was very professional.

I talked to several different moving companies, and Colonial was among the best. They were very organized and very easy to work with. I had a list and pictures of my inventory, and they were able to provide a quote without making the process complicated. I chose Colonial Van Lines based on a combination of the price on the quote and the reviews I had read. I also did a check on the Better Business Bureau and they had positive things there.

I was making a move from Texas back to California. I've moved several times. So, I was just exploring. I was gonna go with a different van line, which I realized was a broker instead of a regular van line. But I got ahold of Colonial. I saw their ad and I called them and spoke to them. I really liked what they had to say. I was very, very happy with my move. They stayed with me through the whole process. There was no what's next type thing. They kept me in the loop, which I really appreciated. So, they've been awesome.

I was out doing what everybody does, that is internet shopping, and then I made a couple of phone calls and Colonial Van Lines was responsive and I liked what they were saying when I called them. Everything went well with them. They came to my house, they picked everything up, and they dropped it off and they did it all on time. We had one thing got damaged, but they covered it.

I was browsing and I found Colonial. I saw some great reviews. I inquired online and then somebody called me. The customer service has been great. They gave a lot of updates. We moved from California to the East Coast, so it was definitely a huge move. But it was great overall. The driver was really nice. We had basically two moves, one for our cars, and then one for our stuff. Both drivers were really nice. The driver that came with our stuff was very personable in California, like helping with family members there, because we had to leave. Then when he came here to the East Coast, the driver was very personable and helpful on certain things. So, definitely recommend them.

My experience with Colonial was very good. I didn’t have any problems. They seemed to be the most available and had the best price. My experience with the coordinator was fine. Between the phone calls and emails, we communicated just fine. On the initial estimate, I missed listing some stuff over the phone. So the estimate was off by $1,500. So I recommended that they have the customer send them some photographs of the stuff going forward.

Colonial Van Lines had their own fleet of vans and a decent price, which made me choose them. I started about a month in advance, so my time slot was available. My move was almost 3,000 miles, from California to Florida. The rep were friendly, accurate and explained everything in great detail. Even if the person I originally dealt with wasn't available, they had somebody covering her clients, so I was always able to get answers to any of my questions. The movers were great. I'm not even done unpacking yet, but we've been here a little over a month and so far, I'm not missing anything. Nothing was broken. So far, everything was just perfect. They were here when they said they were going to be here, and kept in touch with us. The driver called me directly throughout the whole journey to tell me where he was.

I needed an out-of-state mover, and I used Google to search in the area. Colonial Van Lines came up and had some good reviews, and I had them do an estimate, which seemed okay. It was a one-bedroom apartment move because my son was going to school at Vanderbilt in Nashville. I took pictures of everything for the inventory. The moving day went smoothly as far as the pickup was concerned. We got down there on a Monday, and the things came on a Wednesday, but it came with a couple of hours' notice instead of the couple of days we were supposed to have. The guys did a good job with the delivery, but we were a little caught off guard that we could not figure out when everything was coming.

The third party company that I'm assuming marked up the services, because after reviewing everything after the fact, it was not contracted with Colonial. It was contracted with some random third-party contractor that just happened to be in the area. And they did all the paperwork for Colonial, but it wasn't anything branded Colonial. For the most part, everything went fine. There were a couple things that were broken.

Everybody was accommodating and the company that I dealt with, Nomad Relocation, was great. So, I would give Colonial Van Lines a 5.

Go ahead and use Colonial Van Lines. We looked them up online and they seemed reputable. The moving coordinator was very good. I liked that I didn't have to do anything. All I had to do was pay them. They took care of everything. It probably took us longer to fill out the paperwork than it did for them to load and unload the truck.

I talked to my coordinator over the phone and it was good. There were no issues. I had to move long distance from New York to North Carolina. The moving crew was good. Overall, it was convenient and very coordinated.

I found Colonial Van Lines by doing a Google search, and they were getting very good reviews. Also, their main office is very close to where I live. They responded very quickly to me when I was looking for a quote. I had reached out to somebody else, but they weren't as responsive. With Colonial, everybody that I dealt with on the customer service side was very polite and professional. It was easy to reach out to them if I needed to.

The customer service from Colonial Van Lines was good. Sometimes it was difficult to reach my particular agent, but eventually someone would get back to me and answer any questions I had. The only negative thing about the move was that they delayed it by a day. We had a window of the 6th of July, and for some reason, it was delayed to the 7th. That made it hard on our end because we had our vehicles coming to be picked up by a truck that we had to delay, and we also had to call the airlines and delay our flight down here to Florida by a day. So, we weren't too happy about that.

Colonial Van Lines provided me the best pick-up timing, where with others, he pickup was like after 20 days or 30 days. In my case, I have to be as early as possible. Only Colonial provided me the earliest pick-up time, so I went through them. The estimate that I got was a pretty good one compared to the other one. I did get an estimation from other van lines as well. When I compared to it, it was a really good deal. The move was almost 900 miles. Before the van came, I did pack most of the things. They packed the large items like the bed mattresses and those things, and they shipped it.

I had contacted Colonial Van Lines the last time we moved but ended up going with a local company that was cheaper and it didn't turn out so good. When it came time for us to move again, I went ahead this time with Colonial. I reached out to them by phone and as it turned out, the same rep that I had talked to the last time we moved was still working with them. He already had all my information and was very helpful. The estimate was in line with other companies that we researched. At the end of the move, there might have been a $600 difference, but it was pretty close to what we had been quoted.

When I was moving, I went online to ConsumerAffairs and they gave me a couple of names. I called some people and chatted. Some showed up and looked at my stuff, and some just looked online through a video walkthrough. One that I talked to was so belligerent and arrogant. Colonial was one of the ones that did a video walkthrough and that was okay. They were neither the cheapest nor the most expensive, but they seemed reasonable and decent.

Our moving coordinator from Colonial Van Lines was good. The services and expectations were as accurate as they could be with the information we gave them. As far as the move, nothing was damaged. It was loaded quickly, unloaded quickly, and there were no problems. Our experience was exactly what we expected.

Colonial sounded like a pretty good company. We had to move my dad from Florida to Indiana. We got all his stuff up from down there up to here, and it seemed like it was an easy move. Getting an estimate of the inventory was a long process. We just went through the house and decided what all had to be moved up. We had to leave some stuff back down there and just put the stuff up that we needed. The moving day was a good one. They brought the truck in, and then they had about four guys do the work, and they were good, very professional and very fast. I'd tell others to go to Colonial. They're a very professional company. I couldn’t have asked for better.

Colonial Van Lines seemed reputable, and I had already been ripped off by another company. I moved from Roswell, Georgia, to Folly Beach, South Carolina and dealing with the rep was good. I was ready on moving day, and everything came out good with the moving team. When they got here, my son was asleep and they couldn't get in, so I had everything moved to a storage bin. I haven't unpacked everything yet, but all my furniture seemed to be okay. The price was high because I didn't check anywhere else, but I had to have it done, so I went with it.

I got several quotes from a few other companies. Colonial Van Lines was right there with competitive pricing and they gave me a better assurance on when pickup and delivery were going to happen. I described everything that I had in my apartment over the phone, and they roughly calculated it the same way that everybody else does. It was basic estimation on cubic feet.

The people from Colonial Van Lines were very professional. They were thorough, informative, and easy to talk to. They were great. I have nothing bad to say about them. I did a lot of research, and Colonial was the most reasonable financially with good reviews. The move went fine. They wrapped up all my furniture, loaded it, took care of it, and delivered it the next day. The two guys were wonderful people. I'd use Colonial again if I needed to.

I was looking for another mover. I used two other movers before, and they were horrible. They broke all my stuff. Colonial Van Lines was the one that I should have went with first, but I looked them up and Colonial, and then I called. I spoke to a lady, left a message about what I needed, and then I got a call back within three to four minutes. The service was priced well. They picked up about 90% of my stuff, and then I had to have them pack a bed for me. They did great on that. Everything arrived non-broken. Everything arrived in the timely manner that they said it was. I gotta move my parents out here to Texas. We're gonna use them to move my parents out here.

I found Colonial through Google, and I liked their pricing. The main person I dealt with was excellent. I just gave them a detailed list of what I had. Then when they got there, they evaluated it and found some other stuff. They left one thing behind though. I had a palette that I painted the flag, and they left that. They forgot about it. There was other stuff in the front yard that had to go, which they got, but they just happened to miss this one thing. It's only a palette. The truck broke down and it took a week for my stuff to get to my house. It's a 13-hour drive. They were coming from New Jersey, going to Kennesaw, Georgia. I don't know where it broke down. I just was waiting for updates of when my delivery would happen, and I didn't find out about the breakdown until the day of delivery. The moving crew was excellent. Colonial was very communicative, and that was good, except for the fact that I didn't know the truck broke down.

Colonial Van Lines' prices were good, and they had good reviews as far as I could see. I was moving from Oregon to Colorado for a job. The moving coordinator was good. The price ended up being quite a bit more than it had been estimated. Everything went smoothly. My only comment is I was not aware that they had subcontractors, and the one that came to Colorado, the sign on his truck was like with paper. It wasn't professional. If I hadn't been in the process already, I would have felt a little weird about that. Otherwise, it was fine.

I got prices from a handful of larger companies, and Colonial Van Lines was cheaper than the other one. I was moving in about 1,400 miles. They did an estimate over the phone. Another moving company came out and surveyed the whole house. They were more accurate in the estimated amounts of things than Colonial was, but it was okay. How they handled our items during the move was okay but it wasn't great. They packed a lot of stuff. We packed a little bit. Overall, they did a good enough job.