Colonial Van Lines Reviews

HORRIBLE COMMUNICATION. They use 3rd party and don't communicate to you that you need to pay the 3rd party upon delivery. They schedule phone calls and never call and communicate timing and IMPORTANT details. If you choose this company be aware they will say you're getting a discount but you'll be charged $1 a pound. They say normal price would be $3 a pound. I had 7,000lbs of items from Illinois to Phoenix and that would have been $21,000.

Colonial Van Lines was the first one to call me back when I put in the request for a moving company and the person I talked to convinced me to go with him. When we were doing the inventory, the rep and I went room by room. I told him what I wanted moved and he took it all down. We had two bedrooms, two bathrooms, a kitchen, a dining room and a living room. At the end, he told me the cost and it was right on. On moving day, we were prepared and ready to go. There were two guys and they were awesome. They packed everything up, moved it to the truck, and off they went. I was very pleased with Colonial. The reps were very honest and professional, and I would recommend them highly.

They broke a table, a steel chair, ceramics, soiled a suede club chair, tried to charge over the guaranteed bid amount. Beware of this company. The worst movers I have hired.

My experience with the Colonial rep went very well. The cost was a little higher, though, compared to other companies. I was unaware of the gratuity that I had to pay extra. Also, I had an antique. They call it a lingerie chest. And one of the legs was damaged. I never took a picture and sent it ‘cause I don't know what can be done. But I would still recommend them. They came in, swept it up, and mounted the door there was.

Colonial Van Lines had to move me for about 900 miles. I packed everything. The move went very well. It was the best move we've ever had.

Colonial did response and offered some assistance.

Colonial Van Lines is very customer-oriented. They have a good process of keeping the customer informed, checking in and giving status reports. The driver and the movers were very professional. They made sure that they handled things with care and according to what the customer's wishes were. I was very pleased overall and I would use them again. I have done multiple moves, and they were among the top on handling the move.

In 2024 I moved from Dandridge Tennessee to Hendersonville NC. Unfortunately, I trusted Colonial crew to deliver my household belongings with honesty and care. With sudden loss of my spouse, it has taken me more time to note everything I moved. Things were broken I discovered later and felt disappointed but now as I open a box packed by Colonial, the collector Steven King books, Cujo and the Shinning first addition that are valued at $1200.00 and first addition The shinning valued at $4500.00, are missing. You have thieves. Yes, I could have increased the insurance, but most importantly your workers should be more careful handling home belongings and additionally not take what is not theirs. I trusted your company and your advertised claim of care and respect. It isn't enough to be sorry or tell someone it is unfortunate...it is a crime to steal. Maybe you should talk to your workers about honor and respect. I only gave 1 star...because I had to.

I found Colonial Van Lines on the internet but they were also the recommended van line for RE/MAX, which is who we bought the house through. Colonial had different people contact me from different areas, logistics, packing, and customer satisfaction. I must have been contacted by at least six different departments just to make sure everything was fine. We moved from Tampa, Florida, to Alpharetta, Georgia and setting up the move was very good. The estimate that we finally settled on was exactly what I paid. It was a very positive experience, and I would recommend Colonial.

Colonial Van Lines had a good price and was available when we wanted them. When we called them originally, we had that big blizzard coming through the mid part of the country, which fouled everybody up, but they were able to work with us on it and kept us on schedule, so we were happy with them. They did everything they were supposed to do. The coordinator was on top of it and did a good job. But I got the impression that the people who were running the show behind the scenes versus the people who showed up to do the work were not on the same page. One didn't seem to know what the other one was doing at any given time, but it all worked out. The price was competitive compared to what we had with everybody else and we were pleased with Colonial Van Lines. They were fast, efficient, friendly and easy to work with.

I needed help for a move from Boston to St. Petersburg, Florida, and I was looking through the phone book and the Internet. Colonial Van Lines was a little cheaper than other companies. I was able to talk them down a little bit. The guy was good, but I don't know how truthful he was. He told me that they handle the move directly and don’t use a secondhand. But when the guys came, the truck had a different name on it, and it was a subcontractor. It didn't say Colonial Van Lines. When I finished, I filled out a check to some other company, which is why I think they subbed it out. So, I wasn’t happy with that. I could have hired a secondhand company like them $1,000 cheaper if I had gone that route. But he said his company, Colonial, has been around for 50 years, and he gave me the whole spiel.

I did an online search and checked with three different websites that were talking about the best van lines for moving based on various criteria. I checked several of them, and Colonial kept coming up as the second or third on the list. So, I decided to try using them. My account manager was good and she was right on top of things. Because this company was based pretty far away from me, we just did an online estimate. The gentleman that I talked with was amazing, a lot of fun, and very personable. We talked about the things that I had, then he was able to estimate how much it was going to cost. The house is 3,000 square feet with two bedrooms that I moved from, and I moved into a 1,500. It was about half the size. So, not everything came with me.

I saw some good recommendations and reviews online about Colonial Van Lines and it was a deciding factor for me in choosing them. Setting everything up, the service was very good as well as walking me through everything because I had never used movers before. The crew loaded everything and the move took about six hours. At some point, Colonial reached out with regard to an adjustment with the quote. Overall, I was very satisfied with the experience.

I moved 12 times during a 26 year military career. So I feel qualified from a customer perspective to review my latest move with Colonial. All started so well talking with my “Move Coordinator” which is a fancy term for sales. After this person got the contract and first payment he coordinated ZERO. When I did call for help he never answered nor returned a call, rather he passed it off to someone else. Is that coordination ?? Then a QA person became my contact. All she wanted was for me to answer her calls but rarely called back when I wanted some info. Pick up day was fine and delivery was fine. However, I did not receive an inventory at pickup, nor did I get one upon delivery. And frankly at the pace the three guys were off loading there was no way to keep up — they had loaded that morning, drove 3 hours to my house and unloaded. They were quick to get out of there.

The reps were very courteous and conscientious. The furniture didn't have any damage so Colonial Van Lines did a good job in that department. I was totally satisfied with them.

I was looking for a company that could handle out-of-state move and Colonial Van Lines came up on my Google search. After looking at a couple of other companies, they had the best price. So, I went with them. The customer service was excellent from the very beginning. The person who helped me set up everything was excellent. When the movers came, there were still things to be packed and they did pack those things up. We moved from New Milford, Connecticut, to Troy, New York, which was about two hours away. They called me throughout the move and after the move. They sent me the forms for anything that was broken for me to make a claim and unfortunately, I had two things that were broken. But I never put in a claim. I was in the process of moving and I have three children. I just didn't have time to do it. I just fixed the broken items myself, which was a bit expensive.

I started out with almost a whole house full of furniture when I was first thinking about moving. Then our new house wasn't gonna be big enough, so we dropped a lot of it. But then we added a couple of small items that made the price go up. I dropped a lot of weight and storage area. So that sort of upset me and that happened on two different occasions.

Colonial Van Lines gave me a better deal. I moved a Ford and a Lexus 440 miles from state to state. The movers packed everything. However, it was supposed to be 6,000 but ended up being $9,000. Colonial said I had more weight.

I’ve retired and decided to relocate 1,100 miles from Minnesota to Colorado. The online reviews and ratings for Colonial Van Lines that I saw on different websites were very positive. I also liked that they said that the entire move would be handled by Colonial, not contracted out to a bunch of little companies. I had a couple of discussions with the reps and I talked to someone else with an updated inventory. So, I went through the whole thing. It went smoothly with the first person as well as the update, but it did not seem to get to the people who were doing the moving. So, they were working off the original estimate, not the revised one. The job should have had three people and Colonial only had two. I was told it was going to be a one-day move, and it took them two 12-hour days to get packed and loaded.

I needed a company that wasn't going to cost a fortune because I heard it was sometimes $25,000 to move, and Colonial Van Lines wasn’t like that and was available. They took good care of everything. When you read their information, it said the move date could take up to 30 days past the expected date and that scared me. So, they could have better information on that. Also, I called customer service because I wanted to know if they wrapped everything in plastic wrap and I was told they don’t do that. So, I was worried about my things. But when the crew came out, they wrapped everything up. So there was a little bit of not-great information that caused me a little stress. But other than that, they were very good. The movers were great and we were happy with them.

Colonial Van Lines has the biggest truck. I liked the size. I have four children and myself, so I have a lot of stuff. The first call was with one guy. After that, it was somebody else. The rep might have too much going on his plate. I just made updates as needed for the inventory, but it was fine. Also, the movers were awesome. My only complaint is they made all the boxes full and heavy. I did my own unpacking with just kids, so the boxes were too heavy for me. I had to unpack them where they were, because I tried to move them a few times, and even with the dolly, I couldn't do it.

Colonial Van Lines was the one to pick up the phone when I called for a six-hour drive from New Jersey to Pittsburgh, Pennsylvania. Dealing with the coordinator was fantastic and very seamless. The expectations that were set were 100% accurate. The account manager checked on every step of the move. It was just a great experience and I would use Colonial Van Lines again if I ever have to move.

I did an online search and Colonial Van Lines had the best price. The estimate ended up being exactly what we paid. Everything was very smooth from the beginning. We had the partial pack option so the reps disassembled furniture and then reassembled it at our new location. Colonial Van Lines followed through on everything they said they would do and I would work with them again. You can trust them and they're always available for you if you have any questions.

When I talked to the people at Colonial Van Lines, they seemed trustworthy. The movers were fantastic. They were very polite and friendly. They did a great job. They packed everything for me. It was a good experience. I’d use Colonial again.

Colonial Van Lines came up in the top five moving companies when I did an internet search, and looking at the ratings and the last 10 reviews that we read, for what we needed to ship, we picked them. I moved many times in the States while I was in the military and in some of those times, the company that moved us used Colonial. So, I didn't have a problem with it. The coordinator we worked with did a good job. I did everything over the phone and there was no need to have a walk-through. We had everything disassembled and ready to go. It was something that was being stored.

Colonial Van Lines was awesome. Our moving coordinator was very accommodating and got back to us very quickly. The only thing is I marked off on the sheet, but then there were more things that I needed. So, it was kind of difficult getting everything I needed on the truck. It was underestimated. Other than that, the moving crew was great. They were very efficient, quick and easy to work with. I just had a few things that I had to ask to add to the truck or take in my car.

My grandparents were originally from Georgia, but they were living out in Pennsylvania for the longest time. As my granddad's health started declining, it was my granny's wish to move back to Georgia. So, I was able to help them facilitate that through Colonial Van Lines. Getting the quote went pretty smooth. There were no real issues. But I kind of misjudged everything, and as a result, I got a truck that was too small. I actually have a friend who does sort of the same thing. So, when there was stuff that was left behind, I made another trip to go down and use his service. It was something relatively small, so it wasn't enough to get Colonial to do another trip.

The customer service when I spoke to Colonial Van's rep was great. They also always kept me up to date on what was going on. The quote given was fine as well and comparable to anybody else. I've had no problems in my experience with them.

The person who reached out and called me gave me a number that seemed doable, so I went with it because I've had other estimates and everything was high. I spoke to four people from Colonial Van Lines. It was a lot of calls, and chaotic. There was a first person who I gave initial information to. A different person called a few times. I talked to a payment person, and somebody who confirmed the items. The person I talked to the most had no idea what the movers were doing.

I looked up moving companies and Colonial Van Lines was one of the first ones and they had really high ratings. I chose them for my small move and my experience with the organizer was great. They explained everything, so it was very simple. The day that they came to pick everything up was good. There were two people. I had stuff boxed up, so they just had to put them in, but I also had a couple of bigger things like a desk that they took apart for me. I just sat there and it didn't take them an hour to pack everything up.

When we talked to the account manager of Colonial, he was easier to deal with than those of other companies. Setting up the move was great. We moved from a 6,000-square-foot home. We had multiple moving days. They came in on Wednesday and finished on Friday. We really liked the crew and the driver. ‘Cause we filled up a semi. We had the same driver for the loading and the unloading. But the crew was different every day. But there were some that did overlap. But they were all really good.

Colonial Van Lines was very good. They were on top of everything. I did a full house move. It was a two-bedroom, two-bath, family room, and living room type move. I had everything all boxed up. The movers just had to wrap the furniture. They were good. They were on top of everything and kept moving along. They made sure everything was wrapped up and secured and all the parts were together. The prices were reasonable, and the crew and everybody was nice and mindful of my possessions.

I was moving close to 200 miles and I contacted Colonial Van Lines. The customer service representative that I worked with was knowledgeable and helpful. The only thing that was confusing was there was a different subcontractor that picked up and delivered the household goods, and part of the payment after the down payment was paid to them. So, that was a little confusing. Other than that, what I was quoted from the very beginning was fair. I paid for extra to have a complete service done. The service included picking up, unpacking and taking the boxes back.

I thought I did my due diligence in selection Colonial for my first cross-country move. Alas, I should have read the negatives with a bit more clarity than assuming they were just disgruntled people who like to write bad things. All in all, I'm moderately happy with our move, but so many questions went unanswered through the process that led to a lot of worry on our part. For example, I contacted the company very early in the process (maybe four months out) to be sure I got a van....After initial good communication with the company, I heard NOTHING for several weeks. And then a few more. I would call and was told "you are scheduled - don't worry". But how about some info about when you will come? How you will decided how big of a truck you need, etc? My estimate was based on what I reported - no one came to visit and look! As we packed, our boxes became twice as many as I initially reported, but I was told not to worry.

We needed to move my sister's goods from Arizona to Texas. I got on the Better Business Bureau, and I recognized Colonial from when I’d used them previously. We went with them, and everything was great. We had a phone call. They asked for my list of what we had to move out and then fixed it. It was really easy. The guys were there on time. Terry, who was the driver, was there. Everybody did a great job. They made sure they did everything correctly. It was wonderful. They packed it so well. It was a two-bedroom condo from Arizona to Texas. And it took just four hours to pack it all up and leave to unpack it. They moved some things into my home and then everything else from the truck into a capsule here so that we could gradually unpack it. It was easy.

They did a great job! In fact, they wrapped each piece of furniture with blankets. Also, they were very nice and answered all of our questions during the move, which was reassuring and put us at ease. Moving is hard, but Colonial made it much easier than expected! We would use Colonial again!

Our overall experience with Colonial went fine. However, there was some discussion about the day it was going to be delivered because it was Christmas time and it had to come on a certain day because we were going to be gone. But it finally ended up coming the day it was supposed to come, but at 9:00 at night.

I was initially impressed by the knowledgeable agent who explained all the options available, pricing, and steps involved in preparing for the move. Scheduling the move was easy, and the timeline I needed was accommodated, even when I had to change the date. The moving crew was amazing! They were on time, organized, efficient, careful, fast, and not a single thing was damaged or lost. Without hesitation, I recommend Colonial Van Lines.

Everyone was helpful, took their time, answered all of our questions, and packed/moved our belongings quickly and safely. Each step of the way they talked us through what we needed to do, and gave us lower cost options whenever possible.

Colonial Van Lines was recommended by a friend of mine and I used them for a relocation. I called for a quote, they provided one, and I accepted it. They weren't the cheapest, but they were reasonable. The rep walked me through the whole process, informed me of the pickup date, and gave me an estimated time that they would deliver to my destination.

I was selling my house and moving to Virginia to be with my fiancée. I went with Colonial for the move and though they farmed it out to a third party, everything was right on time. The movers worked hard and were careful. I have a storage unit and I also have an upstairs apartment. The movers were happy to put the boxes both in the storage unit and they placed the furniture where we asked them to. I was very pleased. Colonial Van Lines has excellent customer service. Emails are answered quickly and when I phoned, I talked to a real person. I was very pleased with that as well. I liked how patient and helpful they were. I'm not an expert on moving but they walked me through it very well. I paid more than I would've wanted to, but I paid the minimum.

I sold my houses and moved 500 miles to live closer to my daughter. I hired Colonial Van Lines because of their customer service. I dealt with three different people, and it was excellent at all times. They did the best they could, even though I changed addresses several times. The move that I did was extremely complex, and Colonial didn't have any representation where I lived in New Jersey. They had to hire Armstrong United Van Lines as a subcontractor, and they were excellent on both ends. They helped pack one chair. Everything else was boxed for them.

Getting a moving company is like a woman going to a gas station. You know you could get taken, and you see dollar signs. The first company that I called is also a Florida company. I looked online and their reputation was horrible. I wasn't thrilled with them asking how much was I willing to spend. They could give it to me a little bit less but I was not looking for the cheaper quote. I was looking for the one that was right within my range. I then went to Colonial Van Lines. They were in Pompano Beach where I used to live. I started talking to the young man and what was really great was he didn't push me to sign the contract. They were also constantly in contact. They were sending me texts or emails about things that I have to remember and the things I gotta do.

I was moving due to business relocation and went with Colonial for their pricing. The rep was very nice but he over promised. He was giving me a price and saying the inventory doesn't matter, just the total weight does. On moving day, there was a bit of an issue with the inventory list, but Colonial resolved it after some conversations. There were a few things that were pre-discussed that the movers helped pack. Everybody was very nice from start to finish, even whenever the sales process wasn't as transparent as it should have been. Colonial worked with me and they were reasonable in the negotiations. I appreciate that.

We were moving 250 miles next to family and I liked Colonial Van Lines’ price. I also looked online and they supposedly had the best storage capacity, which was a factor in choosing them since we had to put our things in storage for quite a while. Dealing with the moving coordinator was good as well as the services and expectations they set. He answered all my questions. I was prepared for pick-up and delivery, and everything went well as expected.

The first gentleman that I dealt with at Colonial Van Lines was great and honest. He went above board. He was nice and he really helped me out in terms of making sure everything was included. Then, the young woman that I dealt with, who was the last person on the line, was also very nice, helpful and kept me informed. The actual movers were great as well. The price was good too. It was in the middle of all the estimates I got. I was very happy that I went with them. It was a very positive experience from beginning to end.

Colonial Van Lines was one of the companies that was in charge from start to finish and not a brokerage. So I hired them for a move and setting up everything was flawless. The original quote changed in the end because the person moving had more stuff than we thought he did. But everything was delivered in perfect condition.

The Colonial rep was pretty good about giving the quote but it was not too accurate. Several things happened, but he was working in an office predicting something and things were being done that were out of his hands too. I had everything ready for the moving crew. But they were pretty sloppy moving things in afterwards. You don't know what you've got out there. You sign it off on paperwork. There was no accounting, like box one, two, three, four, or five that I've always had before. I found out I had a number of items that were not here and they left behind someone else's stuff. I called about it, but nobody ever did anything about it. I opened it up and there was nothing in there of any real value.

The moving coordinator was really sweet. She was very helpful. She pretty much helped with everything. But there wasn't a meeting or anything to confirm how many things, so there was a little bit of a difference towards the end, which could have been done better. There was a little bit of miscommunication with the third party. So there was a little bit of back and forth, which was fine when all things were said and done. The mover handled everything, so it was not really an issue. It was just at the moment that it added some stress. I was happy with my experience with Colonial Van Lines.

Colonial Van Lines gave us a fair and accurate estimate on what our moving costs would be and the customer experience upfront was good. Diane was the name of the gal I worked with. She pulled up our home listing online because we were moving long-distance from Oklahoma City to Las Vegas. She could see all the pictures of the house and all the content of the house. And so, that helped tremendously in identifying weight of content and that type of thing. She was very thorough. She caught a lot of things the men didn't catch. She knew.

Colonial Van Lines seemed to have good communication skills, which is a biggie. The price stayed the same and the delivery driver was totally awesome. The only thing I didn't like about Colonial was that they go on their estimated weight and they probably overcharge by weight.

Colonial was right down the road, fairly close to where I had the house I was moving things from. They were also willing to move a small order. I had a small shipment going to Maryland. I was selling my mom's house. I was donating everything except for just a few items. The big moving companies wouldn't talk to me because I didn't have that much. I had basically pictures and some dishes. I hand-packed all my boxes. That was another thing they weren't interested in. I went to Home Depot and got all my own boxes.

I did an internet search for small moves and Colonial Van Lines came up. The price that I got over the phone seemed fair and I decided to go with them. When I was setting up the move, I got 1,000 calls and emails. Then, I ended up paying a lot more, almost double. Everything weighed more than they thought than the estimator. So I assume that the estimator estimates low to get you to say yes, and then everything was just a lot more. I'd left one thing out, too. So that impacted it as well. But the moving day was fine. The movers picked up one day and dropped off the next. They were here for a total of four hours. The two guys didn’t like each other too much, though. They seemed frustrated with each other at times.

I was transporting a few items from my daughter's home in Michigan to my home in Massachusetts. Colonial Van Lines was recommended to me, and everything worked out fine.

DO NOT TRUST THESE MOVERS! I have seen SEVERAL other reviews speaking to similar concerns. We were sold on this moving company because they had promised top tier service, no subcontracted drivers, and consistent communication during the move process, which we got none of. The movers we worked with were ALL contracted out and suspiciously the ONLY box that didn’t make it here was the only one with valuables worth thousands of dollars in it. We even labeled it inconspicuously in hopes that it wouldn’t be stolen or “lost” during the move because of its contents. Now we are in the middle of processing a claim after they supposedly “tried to locate” the box after one week.

I would never recommend Colonial for moving. The people they contracted for the job barely spoke English. Their arrival for our move changed multiple times as did their arrival time. I requested they put something on our floors to protect them. It was February 1st in Michigan. They ignored my request multiple times. They suggested we buy their old packing blankets-full of holes for $600. Said our items would get scratched if they took them off the items when putting them in storage. We declined. They arrived at our storage unit in AZ at 7pm on Sunday. They would not unload the truck until we gave them $750. There was no one from Colonial to call. Nothing in Our contract spoke to these added charges. I believe this is extortion. Do not deal with this company!

Our experience was very good. Colonial Van Lines gave us good service and things went well. And we got moved. We went online and looked for surveys of people that would serve our area and see. They were the one that popped up. We contacted them. They were very helpful and told us what we needed to know. I had a good idea what was gonna happen. We made the arrangements through them. Everybody we dealt with was very helpful and I felt comfortable talking to. I walked through room by room. They asked questions, and I answered them. We got everything organized.

Everything went well. Whole process was so good. every single furniture was like brand new, safe and sound. No dents on the walls, especially near the stairs which is weak spot for movers. Could not be any happier. Thank you so much guys.

With the way the rep did his pitch, the way he guaranteed everything, he was very sure of what was gonna happen. I moved from New York to Atlanta. The quote that AmeriFreight gave me drastically went up in the end. I was quoted almost $3,000 and then I paid around $5,000 because it went to weight. I was caught off guard with that. Other than that, everything was great.

The moving crew did the packing and they did it very well. There's only one minor thing. They packed my notebook and the last thing to go was the couch. I had my notebook on the couch. I got up to do something and the couch was gone. It took me two weeks to find my notebook. But that's part of the problem with having people not speaking English. The only person who spoke English was the head guy. So we couldn't really communicate. Other than that, I'd recommend Colonial Van Lines. Even though by my standards that it wasn't perfect, it was pretty good. The quote that they gave me was a few thousand dollars less than the real result. That's common because the people doing the quotes haven't seen your stuff and don't know really what it's all like. So the quotes that they give you to get in is an optimistic quote, and not a realistic quote.

Chad ** was great. He got me started while I was sitting in the hospital with my wife having a heart problem. We went through the whole house with him while on the phone. After that he was always helpful with my needs and questions. Our van driver, I think his name was Toni, but I know he was from California, was also very professional and courteous. Crews both in Georgia and in Arkansas were also courteous ans strived to get things right for us. I am 80 yrs old and plan to never move again, but if I did I would call Colonial with out hesitation. Thanks for being an outstanding moving Co.

Had a great experience with this company, the customer service woman was very helpful, explained everything in detail and gave us a pretty solid price estimate. The guys that came to pack everything up were great, they were fast and efficient and did a great job packing everything up and a guy who unloaded everything did it by himself and I thought that was pretty amazing.

Move was done by Helix, hired by Colonial. They did an incomplete job in that 2 boxes were not delivered, and still have not been. Helix, in my opinion, is in best case incompetent, in worst case thieves.

Very professional--from the estimating to moving and unloading--throughout all phases. Price did not fluctuate and the team were very careful with our belongings. I would definitely recommend and use them again!

Terrible experience with Colonial Van Lines. The salesperson guaranteed a delivery in a certain timeframe and so we went with them but in reality they had no intention of ever meeting that deadline. Don’t be fooled by this “guarantees”! Also the movers they used were two kids that had no idea what they were doing and we had to give advice to about how to move our furniture. Terrible communication as our delivery got later and later and our “account manager” had no clue what she was doing and was not able or not interested in problem solving at all. Go elsewhere! Avoid Colonial!

My husband died and I needed to move near family. I liked the price provided by Colonial Van Lines and I hired them to move my stuff at a distance of under 1,000 miles. The coordinator I dealt with was pleasant and all the people I worked with acted professional at all times. As far as packing, everything was fine and they handled it without any problems. But I have no idea what I'm going to find when I unpack because my home is not yet ready, so things are in storage right now. Also, some things got moved that I forgot to tell them were in a drawer that didn't need to be moved. Other than that, things went along as I presumed they were supposed to.

We moved from Paducah, Kentucky down to Pinellas Park, Florida, which is about 1,300 miles. We ended up using Colonial Van Lines since their rep was easy to talk to and not pushy. The moving coordinator who assisted us was very good and we had no issues whatsoever. The timeline stayed on schedule and the billing was completely accurate. I always want to pay less, but their value was there. We had very minor damages and all in all, it was a very good experience.

We were relocating and I was reading up different things online. Colonial Van Lines seemed like a good company to work with and everything I read about them sounded good. So, I decided to hire them and everything went smoothly. The only problem was that it took so long to get our stuff. We were only going 400 miles, but we didn't get our belongings for about a week. So that would put a burden on us because we had to stay at a hotel when we got to our new house. But nothing was broken and they did a very good job of packing. They kept us informed, too. But they kept changing the date of when we were going to get our stuff. Other than that, I would recommend them for moving.

I had such a marginal experience with Colonial Van Lines. The back-office people were not communicating with the people in the field. The driver and the mover guy did a great job. But the back office was a dumpster fire. The move was scheduled, then it was rescheduled repeatedly. It was awkward. The move was from from Minnesota to Arizona. We did three moves, but that was the primary one. If my friends need a moving company, I would tell them to look elsewhere. Colonial Van Lines is just a broker organization and the people doing the work are not necessarily Colonial Van Lines people. So, you're taking a chance and there's a lack of accountability.

We got a couple of things that were broken. The people who moved my stuff told me about some of them but didn't tell me about the others. They tried to hide it. We didn't find out until a couple of days later. I was a little disappointed in that, but I know things like that happen. Other than that, Colonial was great in and of itself.

I had to get a bunch of quotes for this move, and Colonial was the easiest to work with and didn't pester me every couple of days wanting updates. I paid them to move my stuff, and everything went as planned. The coordinators were always responsive and professional. Overall, Colonial Van Lines was prompt and careful.

I moved from Georgia to New York, which was a long-distance move and something I couldn't do myself. I tried a different company first, but they never returned my call, so I went with Colonial Van Lines. The coordinator was very responsive. The quote changed as they were packing because I had other things that I hadn't included as it was hard to remember everything. But from there, the price didn't change. Overall, Colonial Van Lines was excellent, though the price was really high.

Colonial Van Lines was the first one to call me when I was looking for a moving company. They showed up when they said they would, and everything was as expected. My experience was entirely positive.

I would give you a minus 5 if I could. I moved from NC to FL. Live in the mountains and was told a 26 ft Colonial Van Lines truck would pick up my belongings. I was also told it would be a Colonial Van Lines crew loading, unloading and driving the truck. I was also told all of their employees had attended the Colonial Van Lines University and they were professional movers and loaders. I was also told all of my furniture would be wrapped and protected. I was also told my door frames would be protected. None of this happened.

The move with Colonial went very well. The moving crew that came out was efficient. They were very willing to move stuff around and they were polite. The leader was the driver, and he was awesome. Pricing was expensive, but they're comparable with others.

I had to leave New Jersey quickly to be up here to stay with a friend. I carefully contacted three different companies, but Colonial Van Lines had the best estimate by far.

Everything was good. The Colonial people were very helpful, there was no issue there. The only issue I had was I paid upfront through Colonial's portal, but Colonial outsourced the move to another company. So when they came, I had to pay the second half in the other company's portal and my card would not process through their end. It delayed the whole process. For about two hours we were standing out there in 30-degree weather trying to figure it out. I ended up having to Venmo the person. I don't blame them for what happened on the backend, but it's something that they should be able to rectify on their end if they're gonna delegate and outsource their deals or jobs.

I got a job in Birmingham, Alabama, where I'm initially from, and I moved up to Chicago to be with my wife while she was in school. We needed a company to help us move back from Chicago to Birmingham and we went with Colonial.

Keep your sanity and go with another company. Horrible out of state move experience. From pricing, item list, communication, to scheduling they are doing nothing right besides ripping me off. Thought paying for a professional would help the process but Colonial Van Lines is horrible! Keep looking, they are not worthy of another customer.

I initially did a general online search and three or four names came up. Colonial Van Lines had a fairly decent quote, so I reached out to them. I was given a $10,000 package and it came in just under $5,000. The gentleman who picked up that request was delightfully persistent. He was charming, but he was persistent. I was in the midst of trying to define the details so I didn't respond, but he kept checking in. He was fantastic.

I chose Colonial Van Lines because my sister moved two months prior using them and had no issues. Also, their price was good. I moved from Florida to New York. The moving coordinator called me almost every day. It was positive.

I needed to move some furniture from my storage units in Anaheim Hills to Arizona. Colonial had a good rate and they did the estimate by weight. They really couldn't accurately say what I had because all the furniture was already boxed up in the storage units. But they knew the empty weight of the truck. They said they would weigh the truck loaded and would calculate it the best way they could. The crew was polite and very helpful. They were two nice guys.

We were moving three states and thought that Colonial Van Lines would be the best for us after doing some research. The gentleman who called us was completely professional and did a fabulous job. I walked through and gave him an inventory of the house as best I could come up with. There was a video as well. The house was for sale and he went to the effort to look the house up, so he got to see the whole inside of the house through that as well. The quote was on the money.

I love Colonial. They did a good job and called me all the time. That one moving crew did everything, he was a great man. I'd tell a friend or a family member that Colonial are very good and you can trust them.

My mother asked me to return across the country because she needed help in Ohio. Colonial gave me the best quote of the companies that did cross-country moves. They were very good communicators. I always knew where my stuff was, when it was arriving, and when it was approaching. But the car delivery was a little weird because the guy got annoyed about an old style $50 bill. He said he wouldn't take it. I wondered if he thought he could keep my car. Eventually, I found him a different bill so he would stop doing that. But he really should have just taken the bill. It's legal tender no matter when it was printed. But that did get sorted. The price seemed fair but I can't say it was a sweetheart deal. The service team was 5 stars and they did a good job. I would use them again.

For the most part, we packed it, but they did help on the last-minute. I had asked for help with packing the large pictures that were on the wall, but these were 2-foot x 3-foot, big picture frames. They did get broken.

My son was moving and I called several companies, but we ended up choosing Colonial because of the person I spoke to originally. Everything about the move was excellent except for the lack of communication about when the stuff was gonna get where it was going. My son was trying to coordinate all these things, like when he had to buy an airline ticket and with his car being shipped separately. He just didn't feel like he got communicated with very well. He went out there early because he didn't want to miss them. But everything else was very good and I would certainly recommend Colonial to a friend or family member. Overall, the experience was very positive.

I was moving out of state. I looked at four companies but chose Colonial since they are a national company that I have seen everywhere. They weren't the highest or the lowest bid, but they seemed more reasonable than the others.

Colonial Van Lines is efficient, dependable, right priced and easy to work with. I was moving 500 miles for retirement and all of the administrative part went really well. It was very accurate and as things changed, they were very quick to adjust what it was going to cost or how much room it was going to take. They were right in step with the whole process. I've made a lot of military moves, and usually, they come in with all of their own boxes and materials and do all the packing. I wasn't sure if Colonial was going to be doing that or not. I did some of my own packing but I ran out of time. I was busy and there was a lot to do. But they came in and did the rest.

Colonial Van Lines had good reviews so I went with them. Setting up the move was fine. I just sent them a list of things I had to move, and it was all good from there.

I tried to google major van lines dealing with the East Coast and interstate and Colonial Van Lines was one of the ones that came up. They had good reviews on a website and that was how I got them. The estimation process went smoothly. I discussed the inventory with an agent a couple weeks in advance, estimating the number of boxes and the projected weights of items. They have their own metrics for costs, and the discussions made the move predictable and hassle-free.

Colonial Van Lines provides excellent service. It's a full-service moving company, and they did exactly what they said they would do. I was moving 900 miles, from Miami to Texas to be with family. They were very helpful and went out of their way to please us.

I was changing my residence, moving from Tahlequah, Oklahoma to Joplin, Missouri. When I did a search on moving vans, Colonial Van Lines came up that they were one of the most reliable and lesser expensive so I chose them. They told me how many boxes I could have, how much it was gonna cost and how to prepare. Everything was very accurate. It was very good. I had an apartment to move, not that much furniture. Two men came and they did an excellent job. Nothing was damaged. Everything got here and delivered the next day perfectly in Joplin. I was very pleased with their service. I would use them again, definitely.

This was a move for my son that I was coordinating and he had a very odd schedule, and Colonial was very accommodating and able to work with us to get things taken care of. The moving coordinator was very helpful and cooperative. The service was on point and everything got done appropriately. Everything was on time when they said it was gonna be. They told us what was expected, what would happen when they got there, so we were prepared for them. Price and schedule worked well. Everything got there without damage. They put everything back together as they took it apart, and they were fast and efficient. I have nothing but great things to say about that crew and that team.

Colonial Van Lines subcontracted the actual movers, but the two guys who came did a great job. They got down to Florida sooner than I expected. I’m by myself and they helped me get everything in. They were very kind about letting me see the room. Then if I wanted things moved or shifted around, they moved it until it was where I wanted it. Everybody was very helpful and nothing was damaged or broken.

I liked the guy from Colonial. I didn’t have time to mess around because it was an emergency type thing, and he was on the up and up. The quote was lower than I thought it was going to be, initially, and then it turned out to be a little bit higher in the end because it was more weight than they had anticipated. But my daughter is a hoarder so I couldn’t blame them. I do remember that when I unpacked it, there was a lot of paper and a couple of extra boxes weren’t needed, and I know that’s extra charge. But the guys who unloaded everything were very nice and helpful, and that makes up for it a lot. Nothing is 100% perfect so overall, in the big picture, I wouldn't mind hiring them again.

I used a major moving company before and they were horrible, so when Colonial popped up in my feed and had good ratings, I chose them. They gave me good deadlines of when they were coming and they were actually able to deliver a little bit earlier, where the previous company, I didn't know it was gonna take so long. They lowballed the quote in both moves, though. I had a lot of stuff and they didn’t know how heavy it was gonna be. But they got right back with me if I had questions and everything was positive.

We were relocating from Florida to Oklahoma and we picked Colonial because of the estimate that was given. The account manager was kind and answered any questions that I had, but he left out some information as far as things that the drivers would and wouldn't take. We ended up having to toss a lot of our liquids because they said they couldn't take them on the truck. Even if they weren't open, they wouldn't take any of it. If we would have been told, then my husband could have put that stuff in his car when he was driving to Oklahoma. It was a ridiculous amount of stuff that we had to throw away. That was a lot of money. Other than that, they packed my stuff well. The guys were nice. That was something that was not their fault. It was a good experience.

Colonial Van Lines was top-rated and gave the best quote. Their customer service was also very good.

Colonial Van Lines accommodated me when I had to move my stuff from Louisiana to North Carolina and needed a rig that could get into the storage place. I booked a non-refundable hotel for Tuesday but then the movers got stranded in Texas and were not gonna make it. Instead of Tuesday, they were gonna move me Wednesday. They ended up crediting $115 on my account for the hotel that I lost.

We got a couple of different quotes and Colonial Van Lines seemed like the best option. We moved out of a five-bedroom house in Ohio to Maryland, which was about 400 miles. We got rid of a lot of stuff before we moved and the total weight came down to 19 tons. So, it was a big move and it happened over a couple of days. The movers packed up all the boxes but there were certain sections that had labels that would stay. We instructed them on that, but they still took a chair that I had to bring back. They had all the boxes labeled for the basement, first floor and second floor but they ended up taking some of the stuff that was for the second floor onto the basement. So they didn't put the boxes in the right location for unpacking. It was not a big deal because we just moved them later.

I was moving 500 miles for college. I used Colonial Van Lines and everything was great. I'd recommend them. They took some furniture apart and put it on the truck. They were very responsive and there was a lot of communication. The quote that they gave me was very easy to understand and accurate as well.

Colonial Van Lines moved me from California to Utah back in August. The rep that I worked with was friendly and he served the purpose of what I needed. I had everything packed with the exception of TVs and large pictures, which we negotiated that they would pack those things, and they did a great job with that. The move worked out well. They were ahead of time which exceeded my expectations.

Colonial Van Lines was recommended by our realtor. I moved from California to Texas, and they helped me pack. At the beginning, they didn't know they were helping me, even though our salesman had told me because my husband had moved before me. They were a little hesitant at first, saying they didn't have enough staff, but they ended up being great. We were expecting for the quote to be a little bit more, but it wasn't the case, and we were happy with that.

Colonial Van Lines fitted my budget and I hired them for my move from Maryland to my retirement home in Georgia because I need to move quickly. But when I began digging into it and looked at Yelp, they didn't get a lot of good reviews and I got concerned because it seemed only 30% of their transportation and delivery goes off without a hitch at best. But my experience was great.

My wife used Colonial Van Lines in the past, and this time, I used them for a move from Texas to Michigan which took a couple of days. However, I don't feel the estimate for the number of boxes per room ratio was correct. We were way under. The person we talked to to set up the move was friendly but some of the movers were a little grouchy. Other than those, I'd still recommend Colonial Van Lines.

Process went very smoothly; all items were delivered on time with no hiccups. Employees were very knowledgeable and helpful including the contractors (Premier). All went well. Would recommend this company for out of state moving.

We relocated from New York to Delaware. We used Colonial Van Lines and they were fantastic. I couldn't have been happier. We left late from New York, and they had everything on the back porch when we got here to move in. They were so nice too. I'd recommend them.

Colonial Van Lines is a large company that's been around for many years, and I used them when I moved from Florida to Massachusetts. However, the schedule of the men who moved me on the second day was delayed by a day, and no one informed me about that. I had to sleep on the floor with no furniture that night. Other than that, the experience was very good, and I'd still recommend Colonial Van Lines.

Colonial sent one mover for a two-bedroom apartment, and he was amazing. He moved couches by himself. He moved so much stuff by himself, where it would take two to three people to do. I can't give enough praise to the mover himself. But I have no idea whatsoever why they would send one person to do a move like that. Any other company would have at least two, if not three. That's extremely unfair to the mover himself.

Colonial Van Lines chooses vendors like POSH movers, but does not stand behind their vendors, they take no liability. Definitely choose Colonial and POSH, to pack and move you if you want:

It all started on November 5th when we had a scheduled pickup from Colonial Van Lines between 8:00 AM and 10:00 AM. By noon, when the movers hadn’t arrived, we called customer service. The representative didn’t have any information and promised to call us back, but after an hour with no response, we called again. This time, we were told the movers would arrive between 4:00 PM and 8:00 PM. At 8:00 PM, there was still no show, so we called again and were informed that the drivers were running late. By 8:30 PM, we reached out again, but the representative couldn’t provide any updates since it was after hours. They promised to call back, but no one did.

Someone told me about Colonial Van Lines and said they had been satisfied with them. That was enough for me to go with them as well and my experience with Colonial went very well. When they asked me questions or if I had questions for them, we discussed it and everybody seemed to have gotten along really well. I would recommend Colonial to anybody that asked me.

We went through room by room and told Colonial what we had for furniture. We estimated the number of boxes and then, there was an opportunity later to update our estimate. So we then walked around room by room and made a few adjustments. They had everything that we were moving listed. So then, they assigned a weight to every item. It was probably based on averages. But the weight seemed a little high, and we weren't weighing every piece of furniture. We didn't have any way of knowing.

When we moved my mom from West Virginia to Wyoming, Colonial Van Lines was a little bit more affordable than the other moving companies. The initial call from the guy was good. But the overall experience overall experience is a 6.5 to 7 out of 10. But part of it was my mom not understanding what was going on. She's 80 years old and not good with emails. But she signed these documents.

The moving crew did great. They were really good. I'm missing some stuff, but I don't know whether they'll find it or not. I got a subwoofer that's missing, and so there's a box or two laying around over there with my name on it. Other than that, everything went well.

I worked with whoever was my contact at Colonial Van Lines and I was very stressed out by the whole process. Nobody has any good things to say online for any of the companies and we all know the horror stories. But I was able to work with my person who price-matched a competitor, then she gave me an ironclad guarantee, which they honored in the end. The movers were great. Upon checking, I'm missing a vacuum cleaner and I didn't know about it until they left. Also, there was a chest of drawers that broke, but it was one of those knocked-together things, so I'm not blaming them for that. One of the guys was very helpful wit it. He said that it was broken and showed me where he put it. He also told me what I needed to do to file a claim and that they'd take care of me.

I was shipping furniture to my children and they all live in different states. So I had to get three different quotes and Colonial was spot-on. They were pretty reasonable. The moving crew was very professional. They were in, wrapped up everything, and out. I was amazed at how quickly they could do it. The only thing was the payment. I had this furniture shipped to my children, but I was to pay for it, and that was fine. It wasn't clear enough as to how it was going to be done. But it all worked out. The guys were very good with the one shipment, but they could barely speak English and that became a bit of a problem. But we worked through it. There was only one piece that was broken and I anticipated that was gonna happen. It's an extremely delicate piece and it had been broken before when I did a different move. But a clean break could be fixed. It's not a big deal.

Colonial Van Lines are trustworthy and efficient. I found them thru a web search and they seemed to be responsive. I had a good experience getting a quote from them and in the end, they charged me what they quoted me. During the actual move, I had somebody there for the pickup, and I was there for the delivery. Both went well and I had no issues with the items they delivered. Nothing came broken or damaged.

Don't use Colonial Van Lines unless you want additional charges. The quote was fine. But the bullshit was the $1,000 in blankets I had to pay and that wasn't in the quote. That's over the above. It's the bait and switch part. The last move was $600 and the first move was $350. After I complained about it the first time, they were giving me a $150 credit that I never got. After this last move, I won't use Colonial Van Lines again. I'll trash them on social media every chance I get.

I was getting out of the military and I was moving 1,600 miles away. I looked at the reviews online and Colonial Van Lines was, on average, the best. Their coordinator was helpful and in the end, I got exactly what I was told to get. I had a few things I had to get ready when the movers arrived, but for the most part, I was pretty prepared. The process was easy altogether. The only thing was, on delivery, I wasn't getting an email I was supposed to get. But overall, I would recommend them.

The prices were reasonable. Colonial was cheaper than any other place I had reached out to. I had a pretty good experience with the moving coordinator. The moving crew was pleasant, professional, and courteous.

I had to move because I sold my house in Massachusetts and moved to Pennsylvania for affordability reasons and I wanted to live on a lake. I chose Colonial because I had heard of them before. They did a very good job and all my expectations were met.

We did a bunch of research online, looking at Better Business Bureau, to check who had the least complaints and who had the best reviews for a moving company. We determined that Colonial Van Lines was one of our options. We had a couple of top options based on using that research method, and we reached out to a couple different moving companies and got quotes. Colonial Van Lines ended up being the most affordable of the quotes.

Our family hired Colonial Van Lines for a move from Boulder, Colorado, to Ocala, Florida, and the experience was among the most stressful we’ve ever had. The pickup took place in early June, and we were told delivery could occur as early as June 6. Instead, our furniture did not arrive until June 20, two weeks later, without a single proactive update. The lack of communication, organization, and responsibility caused both financial and emotional hardship.

I'm 82 and I was all alone in Pittsburgh. I wanted to be closer to family and I decided to be with my daughter in Florida. I hired Colonial Van Lines to help me with my move and I'm one of these persons who likes to have all their ducks in a row, so I needed reassurance that the movers would be there on the day they said they would. I was closing on my house that Monday and I had to move the weekend before. We set up the pick-up for that Saturday and they arrived as scheduled.

I tried out a few companies and Colonial Van Lines seemed a little more professional. Initially, I contacted them online and then we had a phone call. They were knowledgeable, very thorough and answered my questions. I did most of my own packing. There were a few larger items that the movers had to wrap, shrink wrap and pad. They boxed up a big vase for example. They were very good and efficient. The move went really well. The person that I dealt with kept changing, so I wasn't always speaking with the same person. Although, when it came to move time, the representative reached out, gave me her name and contact number, and said I could call for anything. So Colonial Van Lines was pretty diligent about making sure I had someone to talk to if needed.

This is not a company to be trusted. They didn't arrive on time. They got to the house late at night when they were supposed to be there early. They gave us a last possible day when the stuff would arrive. We put a tracker in our stuff and it is still sitting in a warehouse in Las Vegas. They are now saying they can't be sure when the stuff will arrive. Customer service is highly trained in giving the run around and not providing any answers. They claim that the information is with dispatch, but they can't possibly contact dispatch to get the information. The supervisor is never available and our contact manager is slow as syrup to provide information.

I did a two-bedroom apartment move, from Pittsburgh to Georgia. A co-worker had used Colonial and I asked for the same one he used and recommended. Colonial sent him and he did great. The lead driver showed up and had two guys here. They were absolutely fantastic and could not have done a done a better job on the loadout.

Colonial Van Lines did a great job. Both the moving coordinator and the driver were very good.

I had a tight deadline to meet. On the actual moving day, Colonial had their partners come in and do the packing. I had more stuff than I thought, so I ended up needing more help and taking up two 26 ft. vans instead of only one. We lost a couple of things. I can’t find the shelves for one of my curio cabinets despite looking in all the boxes. Overall, they match my expectations. The setup was easy, they were honest, and I was really surprised at how well they did.

Setting up the move with Colonial Van Lines was a little confusing over the phone. I would have rather done it in person, but it was still okay. I was on the phone with a woman and I walked through each room telling her what was going. I forgot several things from the garage, so that meant the price was higher in the end due to the weight. The movers, though, were polite and respectful. They took real good care of all my stuff and they moved fast. I recommend Colonial. They did all right by me.

I had a positive experience with Colonial Van Lines. I needed to move about 870 miles, and Colonial was not the cheapest, but it also was not the most expensive. Their quote was fair. You get what you pay for, so it was okay. And I ended up getting a good feeling about the gentleman that I talked to. He seemed very honest. He didn’t BS me. So, he was really good.

I had a good experience with Colonial Van Lines, but I was dissatisfied because I had something break. It was a large picture frame, about 4 x 3 feet, and the glass shattered. And it’s still in claim. They said it’s 120 days to get processed, which seems a lot, but I think we’re at least at 90 days now. So, I haven’t received any compensation for those. I just got the updated emails saying that it’s still in process.

I heard about Colonial Van Lines through a friend who also used them right before we moved. They had great customer service. The only issue was there at the end, not being sure of when the timeline would actually happen. And we also had ongoing things with our cars at the same time.

They were conscientious and very easy to work with. They didn't give me stories. What they told me was gonna happen and when it was gonna happen, it happened. It was wonderful. I was so impressed. Not one thing was lost, nor was anything broken. You gotta figure it was on the truck with other people's stuff, so it went further than just the 1,182 miles that it normally would've done from one door to another. It went other places as well. They were very good with what they did.

I've just been familiar with Colonial Van Lines for a long time. Our move with them was excellent from start to finish. There was follow-up, information and staying in touch up until the move date. The crew was courteous and communicative. And it went smoothly. No damage. I would highly recommend them.

We had what I thought was a confirmed out of state move date, with an 8am - noon window. At 9, I called to confirm and was told, yes, the window was 8-12. At 11:45 I called back and was told the truck would come the next day. Our job was contracted out to just one man. He did the entire job and was great, but it took 8 hours for a 1300 sq. foot house. I’m giving this place two stars only because of him. I’ve moved plenty, never had an experience like this.

Appalling experience. The initial contact with the coordinator was good, but then everything went downhill... The final cost was 30% more than the initial quote, despite sending a detailed descriptive list of my items (and adding only a couple of small artwork). They have no idea how to wrap artwork or fragile items, a number of my items were damaged (and I have not seen all as some items/boxes are in storage). They told me a week before the move that they needed to use a smaller truck to pick up my items, adding $1000 to my bill. At the other end, I was missing a valuable Persian rug and I had to call/email more than 3 times to get an answer. They finally located it and I got it back. And I have had a box that is not part of my move for now, about 6 weeks, despite sending them numerous emails with the information and sticker number on this box... The owners of that box are probably trying to get their attention too...

The movers were fantastic. They picked up my stuff in Tennessee and moved it to New Mexico. But the people in charge of giving me my ETA were definitely lackluster about it.

This was my second move with Colonial, and there are things I like about the company. However, this time it felt like they put too many jobs in the truck. The move was for two three-bedroom houses and was about 1200 miles. They probably could have used another mover. They were a little bit slow because there were not enough of them for the size of the move and for the whole day of moving two separate households.

I found them over Facebook and they were very economical. Everyone at Colonial Van Lines was very nice, too. I just didn't get a big enough truck. That was my fault, though. They were great.

I went online and found Colonial. Their customer service couldn't be better. I would recommend Colonial Van Lines to any of my friends.

My wife picked Colonial. We described room by room what furniture pieces were in there and how many separate boxes approximately we'd be packing and moving. Moving day went well. We were on the 7th floor, so it was a bit of a challenge for the movers. They charged us extra to get into the apartment building because they said it was a longer distance than their standard to get to their truck, which really didn't seem long to me. We were a little surprised about that. Otherwise, they did a good job. Everything made it up to our place without being broken, which was amazing considering a very delicate china cabinet that was moved.

The moving coordinator that I had was very professional and went through the whole steps of the process, like the bill of lading and all the signing things that I had to do for doing a move. I ended up having to do a change of the whole bill of lading because I thought I had to move more furniture than I actually ended up moving. Colonial Van Lines was able to go through that process with me.

I went to Daytona Beach from Trinidad, Colorado. Ursan, the driver, was outstanding. Colonial Van Lines gotta make sure they keep him. He looked at everything and made sure that I didn't go over, too. I wouldn't have known any better if he hadn't pointed out that I gotta pay attention to the weight. And I didn't go over and was billed exactly what they projected from the very beginning. He also kept up with me while he was en route, let me know when he was gonna be here, let me know where he was at and what was going on. And everything arrived in great condition. Nothing was dirty or broken. The crews that helped us to pack the stuff on both ends were extremely polite and very considerate. They didn't act like they were just there to hurry up and get the job done and get out. Everything was great for me.

Colonial was fine, but they’re more expensive than some other companies because they subbed it out. Next time, I might look for a local company.

I’ve been with Colonial Van Lines after searching and talking with two or three of them. After talking, I decided to go with Colonial because their prices were competitive and the service, I got on the phone was really good.

We just looked up Colonial Van Lines on Google. We just did our research and compared the prices and reviews to other ones and picked Colonial. The lady that coordinated the move on the phone was a little bit of a scatterbrain. Not very good communication. The movers were already there loading up and she called after the fact that they were coming that morning. I can overlook that because the important part is the guys that are actually loading it up and unloading it and driving it out here.

The service was great. Everything was as they promised. They reached out when they promised and it was excellent. Everything made it safely to the destination.