Colonial Van Lines

Colonial van lines. Pompano Beach, Florida. In my opinion, Colonial van lines is the worst company to choose for your move. Please take a minute and read this review. I can only hope that it saves you from the disastrous moving experience we had with this unscrupulous company. Our experience started when we were looking for a mover to move my wife’s mother from an independent living facility in NJ to an assisted living facility near us in Florida. When we contacted Colonial van lines for an estimate we were immediately impressed with their estimates Zack.

Horrible experience with Colonial Van Lines. Do NOT hire them. I cannot stress that enough. The service was horrific and cost us so much stress, time (hours spent on the phone with them for 0 results!!), and let's not talk about all the extra costs and hassle (rebooking flights/hotels, dealing with our building's management, etc). I want to share my experience so others know better! Their service level is worst than the poorest you can think of.

The communication was good. There were some issues with the scheduling. The day that I initially signed up for wasn't available. But initially, they had said they were available on the dates I was looking for. Then they let me know the day before they ended up coming that that route wasn't gonna work out so they were gonna come the next day. So I did have to pack everything last minute. But it ended up working out. I was really happy with my actual movers. They were really good. They were super friendly and very efficient. Overall, I was satisfied.

They were the best price for the organization that was paying to have us moved, and the organization they asked me to acquire. Everything went on time and the movers were amazing. Their quality of service is excellent. They did a really good job.

When my things were supposed to be delivered, the hurricane was coming through. Initially, the moving company told me I was gonna have to pay for the storage charges, and they couldn't come back and deliver for a week or so and I was gonna have to pay a week's worth of storage charges. So I called Colonial Van Lines, and they straightened all that out for me. They said, "No, you're not gonna pay anything for that." They didn't charge me one other fee as a result of that whole experience in the delay.

The move was about 2,000 miles and their service was great. With all these kinds of things, it's never perfect. I understand that they do contracting with other movers. So when I book an order with them, sometimes they subcontract those efforts to other drivers and that can get messy because they're trying to coordinate multiple efforts with a logistics sort of situation. But whatever hiccups they did have, they were quick to resolve. They provided excellent customer service. I would use them again and I would definitely recommend them. But I would recommend that for anyone who really has a firm date on when they want to move, they need to purchase premium service. Because with Colonial, when you sign a contract without premium, it's just an estimated delivery date.

I went with Colonial Van Lines last year when I did my initial move. I got all my stuff with no issues so I went with them again. The rep was extremely helpful. The only thing I had an issue with was when I was moving was the same time as the hurricane. Because I had to be out by the 1st, which was a Saturday, they wanted to do it all between that Saturday and that Monday. They ended up fixing it to doing it that Friday. I was told it was supposed to be three of them, but only two showed up. They were helpful.

We had another mover that was set up and he was a total no-show. Then, my wife called Colonial and Colonial was there within a week. The setup went by very well. The rep we talked to was very nice and professional. She worked with my wife and me and we got the inventory down right. When the mover got here, he went over the inventory and everything was correct the way it was supposed to be so there were no surprises. He was a couple of hours late but that was better than a no-show and at least he called. We had a little bit of damage at the end, though. We have damage on the piano and we found out that the refrigerator no longer works. They had to take the doors off and the drawers out of the refrigerator and when they put it back together, something was wrong somewhere. But other than that, we're happy with the experience.

There was a language barrier with the moving crew, which was hard, but they were great and considerate workers. All in all, Colonial Van Lines did really well and we'd recommend them. The move was very stressful but they made it easy. At the moment, we're still going through boxes and we can't find our old family gold nugget. Also, we wish that the movers wouldn't have taken stuff out of our dressers. They're private and what they did was strange.

DO NOT USE THIS COMPANY!!!! They lie. They charge for things they didn't do. They say the weight is more than what it actually is. They do not return calls. They are the most unprofessional company I have ever dealt with. My move is now costing me DOUBLE what they quoted because they don't return calls, emails, or texts and they lie about charges. They are a total scam. They have had my things for 4 days and are now holding it hostage until I pay them yet more money. Hire anyone but Colonial Van Lines!

Our moving experience with Colonial Van Lines was nothing less than an absolute nightmare. Size, weight totally underestimated. No consistency with communication. Staff used for loading picked up at the local community kitchen-no moving experience and were seeking drugs. 3 loads of trash left on our front lawn from the moving van. A lot of Furniture damaged. Would not reimburse for the 14’ Uhaul truck we had to rent to transport all of the furniture that did not fit on their truck. Arrived at new location 4 days after they said they would arrive.

I got three estimates and Colonial Van Lines was the most reasonable. They were responsive to all my calls or emails and the service was exactly what I expected. There were some delays in pick-up and in delivery, but they were communicated.

Description of Complaint: Colonial has deceived me on the price per pound that I paid. Original price based on the weight alone (10,990 POUNDS) was $.5187/pound. When rewrite was done based on 11,214 was $.7827/pound. The truck weight after my goods were loaded was only 6,265 pounds. Under their estimate by 4,949 pounds! The original estimate has a line item charge of $2,854.23 for a Binding Estimate Fee. Why does this fee NOT appear on the rewrite? I believe it is so they could up the charge per pound so the Total Moving Estimates would come in close to the same amount per pound on the Totals!! Only a $.001 per pound difference.

Things worked out perfectly with Colonial Van Lines and all the movers were really awesome. But toward the end, I got calls from multiple people with conflicting dates. It wasn't a big deal but it made it confusing. Also, the cost was pretty high compared to the other move that I've done before.

My wife and I moved about seven times and every time we had a move, it was a nightmare. This last time, we chose Colonial and figured we'd get ripped off again like we did all the other times. But surprisingly, they did a very good job. We moved from Bradley Beach to Milton, Delaware and they had to store our furniture for a couple of months while our house was being renovated. There was a change between the quote they gave us and the final cost because there were a few things that were heavier than I had anticipated and we had a couple of more boxes than we had anticipated. But the change was very little and the guy already explained to us beforehand that that was going to be a possibility, so it wasn't a surprise.

I chose Colonial after getting 3 bids. They weren’t the lowest but I felt they were more accurate about our move. We haven’t moved for 25 years and Lauren, the specialist helping us, has been both patient and very helpful so far. We are still packing.

The quote I got from Colonial Van Lines was pretty competitive and slightly lower than some. The service was excellent right down the line and I would tell other to go ahead and book them because the experience will be a positive one.

Two guys came and did a great job. They worked hard and didn't have any stuff damaged. But there was a lot of miscommunication. I got a call asking if they could come a couple of days early and I said they could. Then, I got another call the next day that said that they were just gonna come on the day scheduled. So that was fine. But they showed up a couple of days early when I wasn't quite ready. They got me early and that was good. But we had slowed down because of the call, thinking that they were going to come the day of. I liked Colonial's price though it went up. It had a lot to do with having more weight than what we had anticipated. It wasn't too bad and that was to be expected.

If I could rate any lower I would START at -5 stars. Not only is moving a stressful process. This company has lied to us numerous times within our initial pickup date by saying the truck broke down. Come to find out, they didn't even talk to the dispatch OR truck driver. We planned to turn off our electricity and water from our old place, but was told to wait 2 extra days for the movers to come pick-up our stuff for the move. It has been 10 days and we have had NOT 1, NOT 2, BUT 3 total different people assigned as our moving coordinators. Every single person we have talked to about this over the phone to get an ETA or any possible update where our stuff is even located, has given us ALL DIFFERENT INFORMATION.

THIS COMPANY IS A SCAM.. I REPEAT. DO NOT SHOP WITH THEM, please. Terrible. LIARS. Won't admit their own faults. I wouldn't recommend this company to my worst enemy. They don't even know who and where the movers are, because they are independently contracted out. Your precious items WILL arrive beyond late with no apologies or remorse, damaged, and stolen. LIARS. Customer service is terrible besides Donna who is on call strictly because the company is so awful and unprofessional. Armenia A. Is a terrible employee and needs to be fired for disgusting customer service. Already reported this company to Better Business Bureau. Don't waste your hard earned money. These people have no remorse and don't care at all.

This has got to be the worst experience ever! I am only moving 320 miles away and they were late 2 days for pick up. No one has answers for me, and they lied to me and said the truck broke down. Currently, I still haven't received my things, which now they are telling me, I won't get my stuff for another several weeks and again no one know why? (Which would be a month). People are rude, and have lied to me - this has been the WORST MOVING COMPANY EVER!!! They deserve any stars. BTW: I still haven't received my belongs and they are charging me $3400.

I called Colonial Van Lines and spoke with Tracy. She was so supportive and encouraging. I had a good feeling about it talking with her. The quote was fair and we didn't have any problem with it.

There was terrible coordination with the date of the move and how it would be. We couldn't get in touch or get answers from them after we had been given the quote and the move itself. Then, we were told we were going to move on a day that we had told them we could not move because we were going to a closing. We left messages for six days saying that day was impossible for us to move. We heard from them late in the day before they said they were gonna show up. They said they had moved the move to the next day. Other than that, as far as the move itself, the company they subbed it out to, Little John, was excellent. They really worked very hard to accommodate us with the loading and unloading.

Colonial Van Lines showed up and unloaded everything. They were done quickly and were on their way. It went smoothly.

It was a decent experience. It felt satisfactory to me.

It was great with Colonial Van Lines. They were able to service the date that I needed relatively quickly. I called them on a Saturday, and they were able to do the pickup the same week that I needed it in Texas. They delivered it relatively quickly, even though I didn't need it very quickly. It was delivered to New Jersey within five days of the pickup. I liked the fact that it was the same team. It was what was unique. I’ve moved on several occasions, and I’ve never had the same team pick up and also deliver it.

Whatever Colonial initially put in the invoice, the final amount was almost similar. Also, the driver was helpful. So overall, they delivered whatever they promised regarding the service. I'll recommend them.

I called Colonial and a couple of other moving companies and nobody could beat Colonial. The customer service was outstanding. The wonderful young lady who was my coordinator took all of my information and helped me connect with the driver as well as the inventory person. She walked me through everything that I needed to know and was really detailed in providing me with a ton of information. She was extremely polite and very patient with me.

I contacted Colonial well in advance to be moved from Indiana to North Carolina. They said no problem, we can make that move for you. I paid a nice size down payment, and confirmed my moving date. When date came, they told me they had no trucks in Indiana, maybe try for tomorrow. For three or 4 days, I got this run-a-round. I had to be out of my house in just a few short days. I got on the phone and found another company that agreed on Thursday to move me either Friday or Sat and I picked Saturday. Even though the cost was 50% higher than colonial, I got moved.

In general, my experience with Colonial Van Lines was very good, and I am satisfied with their service. They were a cheaper price compared to the other moving company and they sent people who are professional. They kept with the schedule they promised too. There were some delays, but they gave me notice. They called me constantly and updated me about the progress.