Colonial Van Lines

The gentleman who moved my stuff knew what he was doing and was very good. He got it there at Wilmington in a timely manner. My sister was there to meet him and put it in the storage unit. He did a fabulous job. The customer service was amazing, which was why I went with Colonial. The people I talked to treated me with respect and I was very impressed. I had a great experience with Colonial Van Lines.

Colonial did a really nice job of being competitive on pricing. They were good with the schedule. They locked down a date that worked for me, and a timeline to get from the West Coast to the East Coast that was very efficient and good. We had a two-day packing approach where they came in the first day and packed up all my kitchen and then disassembled all my furniture. That took about eight hours. The second day, they loaded up the van and that took about six hours. They set my expectations about how long it would take and they met them.

They were very careful with my things. I've done a big move before and some things came damaged. But this time with Colonial, I didn't have any problems with that.

Colonial provided a quote and they stayed in touch. The crew was good. They packed, loaded, delivered and unloaded in one day. They were pleasant and efficient.

Colonial had the best price. The rep I worked with seemed to know what he was talking about and was very helpful. Everything was good during the move. The driver did a great job. I’d definitely use them again.

When I called Colonial, they were available. That very day, we walked through the entire house virtually, set it up, got it scheduled and we were ready to go. Everything went perfectly. There was nothing that disappointed me. Everybody worked very well that were here. If anything, they probably could have had a couple more people. But they worked their butts off packing and loading. When they came to my new residence, they opened up. I haven't found anything that I'm missing and nothing seemed broken. Everything was fine.

The crew was very good and there was not a scratch on anything. We can't say enough about the service of the person over the move here, Larry. Colonial was top-notch and I would use them again.

The move took a little longer than I thought it would but communication was pretty good. Also, I told Colonial that I did not want the furniture to arrive at my destination until I was there so that was not a problem. The shipment arrived about eight days after the pick-up. The gentleman who made the delivery did good work. It was not an easy address for an 18-wheeler to access, but he managed to back into the parking lot. I'm happy with the experience and I would recommend them.

They could do a fuller disclosure on how exactly payments and money work with it. I was told that I could pay with a card but then I was told it has to be in cash or a transfer. The transfer didn't go through so I had to get cash. It was a mess. I had to pay them twice and then wait for three days for the money to come back. And it was money I was kind of short on. But otherwise, everything was fine and the delivery itself was great. The guys were great, although I don't really think it was professional that they asked for a tip. Other than that, they were pretty quick in getting everything loaded and set up.

AVOID Colonial Van Lines at all costs! Looking to downsize? They will downsize the heck out of your belongings: we no longer have an extension ladder, multiple handcarts, countless power and hand tools, a leather ottoman, hundreds of batteries our Christmas tree...the list goes on and on. Their packers are horrible: all they used was Home Depot boxes and single ply paper-not a piece or bubble wrap was used. When our things were finally delivered (late) the boxes were mostly crushed, collapsed, torn open, etc. Our laser printer was shattered into many many pieces. Mattresses were only shrink wrapped-no mattress boxes used - resulting in filthy, beat up bedding - disgusting. Entire boxes were full of broken items. This entire experience has been a nightmare - look elsewhere for your moving needs.

We were a little bit worried because nothing was packed up a day before we moved but the reps packed everything in one day and we were still able to make it on time. So, I don't have any complaints. The guy who drove the truck got off here in a couple of days. So, the experience was good. It ended up being alright. The rep took a couple of days to get up here. He called us when he was getting close to our storage unit because we were moving into a storage unit with our stuff. And Colonial gave us a call and let us know to meet him there.

Every move is different but both moves I had with Colonial were decent and they made both experiences positive. With my first move, the actual movers that were subcontracted were not as awesome but this experience was completely different from that. Ann was the gal that I talked to to set up everything and she was amazing. She went above and beyond. I had planned to use a different company months before and they came out with a crazy quote that was $30,000 so, Ann scraped together a quote at the last minute and then, we spent multiple phone calls trying to get the inventory list right and she did a great job. Colonial subcontracted United Movers and Brian and Allie were the couple that drove to Texas to get my stuff. I had a card and they were in touch on the way. It was excellent.

The driver was great. The reps all kept in touch and we knew when they were coming. It was a quick delivery but there were some issues with the quote. It went up even though we took some items off. It was based on weight but the only issue we had was that they said it would require a shuttle. So, a smaller truck picked it up but it was never shuttled to another truck. The same truck dropped off. So, we weren't quite sure why there was a shuttle fee. But overall, Colonial did a great job. The reps were on time and efficient, and they packed well.

We were planning well in advance and Colonial was able to work with us several months in advance. Not every company is able to do that. Some of them would say it was too early and it would take a while before they could give us those figures or the prep. So, we were appreciative of working with a company that could get to it as it was. But it was a little frustrating that we were given three days and it wasn't until the day before the move when they said that we would be moving. The 28th was when we moved in but I was sure it would be the 30th and I would have the time to finish things that I wasn't ready for. So, my last days were a little bit rushed. But that was not anybody's dissatisfaction. And the reps delivered the very next day. We were expecting that it would be what they said or the eight business days.

The Colonial Van Lines rep did a good job. He was responsive. They left this huge window of time of when they come. There was a lot of confusion with Colonial because they outsourced to a local company and they were talking about an 18-wheeler and will it fit where we were moving to. And the people that they hired didn't have an 18-wheeler. They had a box truck. So, none of that mattered. I had to explain that to them. I said, "Look, just go to the website. You'll see for yourself. They don't have an 18-wheeler." But the guys that they hired were good guys. Everything was fine.

We went through the estimate phase with Colonial Van Lines. I sent the pictures and we discussed them over the phone. It worked good. It was all virtual. The rep kept me up to date and was helpful. She was nice. I was driving out and the truck was somewhere and she called just to check and see if we were good. It wasn't, "Hey, we got your money. Good luck. Hope your stuff makes it." She checked on every day until we had our stuff. And it was a four-day window from when they picked it up to when it got dropped off. Everything was all set. They gave us a checklist of stuff, even stuff that wasn't move related. So, stuff that wasn't just about them picking up our gear.

The first quote was very good but when we paid the bill, it was about three times that much. But we expected that and it was not a problem. Overall, the move went very good too. They loaded well and there were hardly any broken pieces. They packed it up and they said they would see us in two days in Houston. And all of a sudden, we needed to move. It went very fast. And down on this end, one person was the same, which was nice. Colonial did a good job for us.

We thought it was brilliant that our agent used our recent Zillow pictures from the sale of our house to go room by room with questions on what we are taking to our next house. It saved a lot of time. Other than that, the estimate was the closest to what we expected and they have been very accessible to answer additional questions. If things continue as is, we should be in for a smooth move.

Colonial seemed to be what I was looking for. They were a Florida-based company so I chose them. My rep was Tony and he did a nice job. He convinced me that I was doing the right thing and he made me feel comfortable. The one thing I asked specifically was if Colonial had their own trucks and their own crew or if they farmed it out. I'm real familiar with military moves because of my children and I know how that works. I didn't want that. I was assured that was not the case and that they had their own crew and trucks. That was not true. We were in Florida and the home we were moving from was in Kentucky. I went over with Tony everything in every room that I thought I was going to move. He gave me an estimate and we went with that. I gave him a sizable downpayment.

Colonial gave me a good price, initially. They were also willing to offer storage, which I needed for a short period of time. I had the pickup on the 11th of May and they moved us in on the 23rd of May. It went fairly smoothly but the price ended up being about double what was originally quoted due to us having a lot more boxes than we had thought. That was a little disappointing. I accepted that we had a lot more than we had originally thought we would. Other than that, the delivery was good and the guys were hardworking. There was some breakage but that could be probably blamed on our packaging. We did our own packing because they had a lot of stuff stacked into a somewhat smaller truck than we were expecting.

Being retired military, I have moved about every two years in the past 30 years. I decided to contract a move myself with Colonel Van Lines, the staff are high pressure and make worthless verbal promises. They showed up on at 10:30 on the last day of a three day window and went over a day packing until 7:00 pm. Had to argue to get reimbursed hotel and other costs the extra day caused. When delivered, items were missing that just met the insurance deductible of $1,300, so they basically had a license to steal from me. The only time the company was prompt was when I owed them money. I called customer service five times during the pickup window and never received a call back, but their billing company called to collect payment. I do not recommend this company.

I paid Colonial 10 grand to move me. The Colonial representative who did my estimate went through it with us. There were no surprises and it was largely because of how thorough she was on the front end. The people who came to move were very fast. They did a great job. I went from New Orleans, Louisiana to Knoxville, Tennessee. When all my stuff was delivered, not a single thing was broken, which was amazing. We had a little confusion about my delivery date toward the end. We were trying to buy a house on this end and I had told them one thing, but there was a miscommunication. But they straightened that out quickly and got our stuff to Tennessee. It was a very good experience and I would definitely recommend them to anybody who asked.

I sent Colonial Van Lines a deposit and they arranged a time to come pick up and pack up the stuff. A couple of days later, the reps were already down in Florida with my stuff and helped me unload it where I needed it. The communication was good. They followed up a lot and the guy who was running the move was awesome. There was a mix up where they had moved my stuff and I already had it and then, three days later, someone reached out and said my stuff was on the way and they would let me know when it's there. But that's even overcommunicating. So, I have no complaints. The only thing that was surprising was the cost ended up being more than I expected it to be. It almost doubled. But they did set the expectations that it was gonna be by weight.

When I got out of the army, they used Colonial Van Lines to move us, and we had a good experience with them. This time, we were moving out of state and everything was great. The only issue we had was they didn't contact us when they were gonna be here until 12 hours beforehand. They told us they would contact us a couple of days ahead of time, but they didn't.

I liked the people I talked to at Colonial Van Lines. They did a good job. As far as the timeframe, they gave us a three-day window and they did come within that window. Then they gave us a window for drop- off and they came early in that drop-off window, which was very good. It's so much better to have our stuff here and to be able to get started with unpacking. They didn't come before their scheduled date. They came within their scheduled dates. There were a lot more boxes than they expected based on what they had seen, and the crew was very helpful.

Colonial Van Lines was the only company that could accommodate for the time frame I was asking. The crew was good. They helped with the packing and the move went well.

This company operates unethically. First, they purposely underestimate the moving cost... then they send an 'expert' to revise the moving cost with on-site estimate. Then they hook you in with lies.. lie after lie. First they lie about the schedule, when you will be packed and loaded, when you will be delivered. Then they lie about the cost.. which they know to be low. Then you are hooked, signed a contract, and you find out the actual cost. Then the schedules.. more lies.. They know they can't make these schedules, and you will want to rely on them, but the schedules will all be blown. Bottom line: lies about cost, lies about service.. This company is despicable and runs a scam.

I was in contact with Annie and it was a very quick process, very diligent and timely communication about what they needed from me. I moved every three years growing up, and it was very seamless, other than the storage facility itself where Colonial Van Lines went to go pick up my stuff. They were incompetent. But Colonial's movers were talking with me through the entire time. They handled it gracefully despite the facility’s incompetence. They got here on time and dropped everything off. I’d recommend Colonial Van Lines. The most important thing during this process was timely communication and updates, and Colonial Van Lines did that. I never had to figure out where they were in the process.

I used Colonial Van Lines services to move from Connecticut to Florida, but their statements and actions did not fulfill their promises. WEIGHT & PRICE. They increased the weight and price 3 times. On 2/13/22, Nashena **, a salesperson at Colonial Van Lines, conducted a telephone interview and came up with an estimated 5456 lbs. and quoted a price of $5435.74. I agreed to the price. On 4/26/22, the quality control department of Colonial Van Lines called, and the estimate was revised to 6419 lbs. at a new price of $6377.43. I had a deadline to move on 4/30 so there was nothing I could do other than accept. On 4/30/22, A third party carrier (BCM Relocation LLC) turned up and, on completion of loading, gave me a new weight of 8000lbs at a new price of $8103.33

The amount that Colonial Van Lines was charging was the most reasonable and the timing worked out better. The communication was fantastic. I had a guy assigned to me. He was constantly texting me. He also responded to all my emails and my phone calls. Then they took me over to an account manager who kept leaving me messages and checking in on me. The company that they sent over were nice guys. They blew our mind with how fast they got here.