Colonial Van Lines Reviews

I am beyond disappointed with Colonial Van Lines. What I experienced goes far beyond frustration-it was dishonest, unprofessional, and unacceptable. Before I hired Colonial Van Lines, I was assured by Nashena ** the company had my best interest and knew the move was stressful and Colonial Van Lines was reputable organization. The company would take care of my belongings and doesn't nickel and dime customers. That was the first lie that Ms. ** told me. Unfortunately, the promises Ms. ** spoke of, turned out to be completely false. I hired Colonial Van Lines for my move from Atlanta GA to Los Angeles area. Throughout the process, I was the one who had to repeatedly call for updates because the company rarely returned my calls. The lack of communication was poor (at best) and I genuinely began to worry my belongings had been lost.

I took a job in another state and had to relocate, and I picked Colonial Van Lines from Google. I spoke to the rep on the phone and went room by room for the inventory and quote. They were accurate. There was no major difference in the estimate versus what I ended up paying. It was a good experience with everyone.

It was the worst experience of my life. I would never use Colonial Van Lines at the start. The truck was late as it broke down. Then only one guy showed up to pack and load then I had to extend my hotel stay as I was three days late getting out. Then it was pouring down rain and my husband had to drive the truck driver/packer to get a tarp as my furniture was being loaded at the back of the truck on the tail drop. Then there were probably 15 items that didn’t get put on the truck as there was no room. Then my furniture was two months plus in storage and when it was delivered, all my lampshades were ruined, antique furniture was ruined due to wet boxes. All I would get reimbursed was $1200. I was promised 5 to 6 guys on the packing end and after many calls promising me more guys would be sent. I got nothing. One guy lifting very heavy furniture on a 3200 square-foot home.

Colonial Van Line not only said they would not sub our work out, but the once the price was locked the only way it would go up is if we went over space/weight which was quoted for a 52' tractor trailer. During booking we were asked several times if a 52' trailer could fit down our street which we replied with yes and we were called multiple times in between the booking and actual move to verify the same thing. We also gave a list of everything that was being moved along with the things we would need/like the movers to pack once onsite (which we paid for during the deposit and is on our invoice).

I booked through Colonial Van Lines and am EXTREMELY frustrated with the furniture move part of the experience! They are several days late beyond the promised date, in breach of contract, and are refusing to provide me with any information about the reason for the delay or the current location of my furniture. My "rep" promises to call back and does not follow through. Promises and contracts seem to mean nothing. I have spent many dollars so far on additional car rentals, parking rentals, unused airline bookings, and many meals out because my kitchen supplies have not yet arrived.

I didn't know till the last minute when the movers were coming. So that was very stressful. They said they were coming, and then they weren't coming. I had to be out of the house. I didn't have time to fool around. So, finally, they showed up about 9 o'clock that night, and they took everything.

WARNING- NEGLIGENT MOVERS! DON'T USE THEM FOR MOVING AND STORAGE! We hired Colonial Van Lines to move our items (wrapping/packing/unpacking furniture and items like TVs, pictures, etc.) from IL (July 2025) to their storage location in FL and then to our home (7 months later) in FL. We paid for 40 mirror cartons. We found out at the time of delivery at our FL home (March 2026) that only 1 item was packaged securely, even though it wasn't really in a mirror carton. This was documented by the delivery driver both verbally as well as in his documentation of the damage. He clearly notes a number of pictures that were damaged and "NOT PACK". It's not appropriate to charge us for mirror cartons that weren't used. This expense was: $1,240.

I moved from California to Alabama. I got on the internet, and I searched, and a couple of moving company names popped up. I called three places, and Colonial Van Lines was the only place that called me back. The guy that I talked to was Joe, and he was very pleasant. I had already looked into renting a U-Haul to come back here and move everything and ship my car, but when I was given the estimate to move and pack up the stuff from Colonial, it was good enough for me, so I went with them. I gave Joe an itemized list of what I was going to have them move.

Packers were careless, damaging goods, mislabeling boxes, blaring music in our home. Too many points of contact made it very hard to talk to someone quickly. Costs increased because no one physically came to the house to price the cost of packing, moving.

I called a couple of companies, and Colonial Van Lines had a lower price. They did some of the packing, but I did some heavy books and what was left in the kitchen. Everything went well and got to the destination, but it was chaotic during the move itself. The two guys who came were very nice, but they came late. They didn't arrive till 1 p.m. and it took two entire days to pack the truck instead of the one day I had been told. But they couldn’t have got it done in one day anyway.

A classmate advised me on using Colonial Van Lines. Then I went to the Facebook page of Colonial, there were a lot of good reviews, so I decided to select Colonial to do my move. They asked me how many rooms, how big the apartment was, and any additional items that were present in the rooms, like a dryer, washing machine, and carpets.

From the first contact to the last upon, completion of the move, communication and service were outstanding!!

We had a cross-country move due to a family member who fell into poor health. We thought things couldn’t get any worse, but now we wish we could go back and pick ANY company but Colonial Van Lines. On 5/17/26, the movers arrived just about at the end of the estimated 3-hour arrival window, and then proceeded to mull around for another hour with little to no communication. At one point, when asked why there was a delay, one of the movers stated “my friend’s out getting us drinks”. They started so late that by the end they needed to call in additional movers to finish the job before 11 pm. It’s now 6/16/26 and not only have our things not arrived, but they also have not moved one inch from the facility in Lakewood, Washington, where they were placed the day they were picked up from our apartment.

Colonial Van Lines is a great company. They work hard, they come through, and get it done fast, clean, and easy. They're the best. We went off of what we know and how much stuff was there, how many rooms, and the distance. It was a smooth process. I have moved majority of the things that I need to get out of the house, but the movers came through and did a great job with the rest of the stuff that was there. They took very much great care of it. They packed it very well.

So far not impressed. Colonial offered to match competitive bids but wanted to you provide you the competitive quotes. On follow up calls advised their quote missed items. The pre-call for pick up reviewed missing items again. Their customer service representative would have followed up to make corrections. Subcontracted driver called the day before to confirm arrival. Day of pick up the showed up 7 hours late without some of the materials needed and only two people to move.

I had a bad experience with another van line when I was looking to figure out what I was gonna do to move. I put my phone number into something and got a lot of calls. At first, I was dealing with another company called Coastal, which is a broker and doesn’t have its own vans. They had an excellent salesperson who chased me down and followed me through the process of getting me to sign a contract. And then once the contract was signed, I had a few hours to change any of it. I realized it was going to be a massive van with a bunch of different people packed into it, which wasn't how it had been presented to me when they were selling it. By then, I wanted to change my mind, but it was too late to get my deposit back.

Colonial Van Lines was good. It started with me googling it, and then I got a quote. They called me. I listed down all the inventory that I had. Then, after one and a half months, I got in touch with the sales representative. We went through the inventory, a few changes. Then they came in. There was a slight delay. But apart from that, the service was good. We were on time. The movers' productivity could have been slightly better. But it's fine. They did a good job.

I was looking for a moving company that would do the move quick. I spoke to a lot of representatives of a lot of moving companies, and I went right down the line from the internet, and then I found the gentleman from Colonial Van Lines who helped me. He was excellent. He worked with me. They had the best price, too. Colonial helped me all along the way. They sent me a lot of emails confirming timeframes, weight, what needed to happen, and what was going to happen. So, they're very communicative.

I'm a single guy, one-bedroom apartment, so I was just looking for a fair price. Colonial Van Lines was competitively priced, and I thought that was fair. Three gentlemen came and they're all very nice, and did a good job. They were the same people who delivered my stuff to Florida. Everything went to plan as far as pickup and delivery, so I can't complain. I appreciate that, because that doesn't seem to happen anymore.

We did an out-of-state move and we used Colonial Van Lines. They seemed more reputable than other companies. I also like that they were more upfront. However, my experience with the moving coordinator was confusing, 'cause I kept getting passed around to different people. The quote also changed. It went up, saying I was overweight. I also received calls asking if I had paid after the move was complete, and it was annoying. But the two gentlemen who moved me were amazing.

I did some research on moving companies. I narrowed down a number of companies to three. Then I contacted representatives of all three of those companies. I only went to companies that owned and operated their own equipment, because I wanted to have a company vehicle doing my move, not someone that they had contracted to.

I was very nervous and skeptical about hiring a moving company. There are many and several contacted me. I found colonial to be very thorough and communicative, and their estimating was concise. The movers were very accommodating and careful with our belongings and everything went according to plan and as scheduled.

After I started unpacking, I became very disappointed with Colonial Van Lines. I had furniture that had scrapes, scratches, and gouges. I packed most of my stuff in 33 gallon totes and several of the totes that were marked fragile glass inside had broken lids and the stuff inside of them was broken. I don’t feel that there was any kind of caretaking with the stuff that I shipped. And the quote that I was given, wasn’t even close to what I ended up paying. I would advise anybody to unpack your things before you write a review. And also what surprise me was anything that they unwrapped or took out of a box they just dumped empty in my garage and I had to take care of it. I would not recommend this company. One star was given only because it won’t let you give zero.

Packing people came two day late and hence there was rushing at the packing and loading, Although it got delivered on the day it was supposed to be delivered. If they were to start packing one day earlier, it would have been more convenient and few small items went mis-placed due to last-minute rush. Small items like TV accessories and connecting cables were not labeled properly, although we paid them for dismounting the TV, washer and dryers.

From the first phone call to Colonial Van Lines, they answered the phone and they were very customer service-oriented. Everybody was great. We were very prepared during the time of pickup and delivery, and everything went very smoothly. Overall, out of all the places I talked to, they felt the most transparent about the process, and they didn't hassle me about anything. A few of the other ones that I called after I told them I was going with Colonial Van Lines continued to call and call and bother me. So, I would recommend Colonial to someone else and I would use them again.

This is actually three companies scamming you three ways. One sells you on the move, takes your money, the other comes and picks up your household items, changes drivers, takes 10 days to arrive at your new place (after promising 5) and loses some of your things. The last is customer service who apologizes, gives you credit for the extra days you had to sleep on the floor and says, oh, sorry. Then the claims department notifies you of the red tape you need to go through for your claim, like saving the papers that who knows which of the companies listed your items. Who would keep them expecting a so-called reputable company would get your goods from place A to B. Do yourself a favor and spend the extra and use one company who handles all of your things and doesn't contract it out.

Colonial practices dishonesty with a smile. I made the mistake of telling my sales rep, Zachary **, that another mover was $1K less, so he lowered his estimate to be $1K under that one to get my business. He said if his estimate was off and my load weighed a lot more than his estimate, I would still pay his "binding" price. Our load came in 2K pounds more, even after we removed a refrigerator and large sectional and side chair, both about 300 lbs. So good ol Zach said we had to pay $3K more and they would hold our stuff until the bill was fully paid.

My husband did some research online, and people had the most favoritism towards Colonial Van Lines. We used them for a move that was about 300 miles. The movers' names were Mauricio and Marco. They were great, very polite, and explained everything. Anything that they saw that might be missing like a piece of furniture on a corner or something, they reported to us. Our experience was everything we expected.

I had to move from Pennsylvania to Florida, so I tried to find a company that had decent reviews. The first one I contacted was a little too expensive. The second company I contacted, Colonial Van Lines, was a bit cheaper, so I decided to go with them. I called them and when the guys came in to do my move from Pennsylvania, it was frustrating because they could barely speak English. They didn't know half the time what I was saying, but everything was fine at that point. I ended up giving them $150 both for a tip, not knowing that I was gonna have different people dropping my stuff off.

My overall experience with Colonial Van Lines was as expected and was very smooth. Their price was extremely reasonable. The move was from Bluffton, South Carolina to Margaretville, New York. I moved my mother up. Their reps were on the phone with me all the time. We were back and forth. They kept me updated and called me all the time if there were any changes. The movers were phenomenal. The two guys got the job done, and they were courteous, detailed, and right to the point. They were done in an hour and a half. We were floored. They were nonstop. They did everything we asked them to.

The people involved in the actual move and the driver of the van were super nice. The guy who drove my vehicle in his truck was great as well. The problem was communication. I got a call from Colonial saying that the driver would be here the next day between 8:00 and 10:00, and he never showed up. I called the driver, and he said he never said he'd be there that day. So, I don't know who dispatches or who calls and says these people are coming when they're not coming. That was upsetting because I was moving by myself and I had deadlines. If you’re going to take my car, I need to know when because I don't have another vehicle. But other than that, they did a good job, especially the guy moving my boxes.

It was a last-minute thing trying to find a moving company, and I liked the price that I was quoted by Colonial Van Lines. The rep made the process very easy. It was for moving my mother down from New York to Maryland. When I spoke to the first person, I had just walked in the house and told him I haven't even put the bags down yet. But he was understanding and told me he'd call back in half an hour which he did. That was a very positive customer service type of action that I truly cared about. From there, he helped me with the assessment of what the initial quote was going to be, explained things and made sure I understood.

I was very impressed with the lady I was dealing with. Jamie was very wonderful to work with. She made a lot of promises and sounded like she would keep them. I was hoping that she would because I was moving my husband, who is disabled, to get him to another location. So, I needed all the help I could get. Things started off really well.

My wife and I decided to go with Colonial. Our experience with them was fine. We had no issues with them.

We did some research and we found Colonial Van Lines online and it seemed like they were going to be good for a long-distance move. However, getting a quote was terrible. It was a big move. They needed two trucks. They did an initial inventory that I did, and then they had a guy come out and did another inventory. Some of the things were embedded. So, they treated it as two completely separate moves. There was no communication between the two trucks. There was no communication between the account managers who dealt with it. For instance, at 3:00 in the afternoon, the lead guy said that he'd be done at 6:00. About 10:30, they finished. They underestimated. It was a big move. With the two trucks, it really screwed things up because things were put on one truck and not on the other. We paid for a single-occupant truck and we ended up losing at least a dozen boxes in the move. We never got them.

Did a great job - quick and easy. Everything was moved safely and without any issues.

I'd recommend Colonial Van Lines if you can afford to do it. My mom set up the move from there. The movers went there, packed and loaded everything up, and drove it here to Wisconsin. I didn't deal with them until they pulled up to my house. Two guys unloaded, and filled up my house with all that stuff. They did it quickly.

I was moving furniture from one home to another family home. I'm in Maryland and my sister-in-law is in Connecticut. My sister-in-law and her daughter are the ones who located Colonial Van Lines based on online reviews. The customer service was very interactive. We agreed on the amount of furniture and the number of boxes. Once we agreed on all the basic contents, then the price stayed. The movers were very good. They were very careful, patient, and they did an excellent job.

I first heard about Colonial Van Lines online. I chose them because of a recommendation from Clark Howard. Clarkson, the rep was fine, and the driver was good. I was very satisfied.

I searched for van lines on the internet, and Colonial Van Lines was the one who was focusing on interstate instead of intrastate. I had some heavy equipment, so I figured they were the perfect one to move it, and it everything worked out great. The lady on the phone who helped me get a quote was really good. She followed up a couple of times. The movers were quiet. I kept offering to help, and they were like, “No,” which is probably a good thing. I'm sure it's an insurance thing, but they took care of everything. They didn’t complain once. They were very professional about it, even though I had a 400-pound pinball table. So, it was all cool. They were very efficient. I was amazed at how fast things were done. They put all my stuff together once we reached New Jersey, which was awesome. They didn't damage my pinball table, which is an electronic one and it costs $10,000.

I liked Colonial Van Lines' pricing and communication. It was a long conversation with the agent. We missed a lot of stuff so the inventory changed when we went to do pick-up, but I understood that would happen. I figured that myself. But it was exactly as I expected. Everything went as planned, and I had no issues. The moving crew of five people was in the house in less than two hours. It didn't take long, and everything was bundled, wrapped, taped and protected. I was fascinated. I've already recommended Colonial to a friend of ours who is moving from Las Vegas to Tulsa.

I moved from Virginia to North Carolina. The movers of Colonial were great. They gave the window. They were on time. They were very efficient and very friendly. They worked well together, and there were no issues. Nothing was broken or damaged. They wrapped everything. Everything was protected. It was good. And we did schedule. We had to coordinate a move-out and move-in to a new apartment. I created a little bit of overlap in case the truck had further stops before getting to North Carolina. It's about a four-hour drive. Everything went pretty smoothly.

They were very friendly, ready to work, & very quick service. Thank you Max & team. Would 100% recommend.

I heard about Colonial Van Lines on the internet. The customer service was good, and the driver who delivered my vehicle was good as well.

I would have given CVL no stars if it was an option! My cross‑country move from California to Florida was a horrendous experience from start to finish. Although I contracted with Colonial Van Lines (CVL), the move was actually handled by their “agent,” Posh Moving of Las Vegas — the implications of this was something I did not fully realize until the problems began. CVL provided a delivery window of 1/21 to 1/31, which I relied on to schedule my life. On the pickup day (1/15), Posh arrived six hours after my scheduled pickup window and they showed up in a rental truck, not a CVL or Posh moving van. The crew did not finish loading my belongings until after 1 AM.

Colonial had the lowest quote. I also appreciated that they weren't giving me the hard sell like, "You need to book right now, or else this rate is gone." My experience with the moving coordinator was great. She was very helpful. When things didn't squarely fit one of their categories, she was able to figure out where it would fit best. My experience with the movers was good as well. They showed up on time, and they moved. All my stuff made it where I wanted it to go, and they didn't break anything. Moving is a very stressful process, and they made it less stressful. I would recommend Colonial Van Lines.

Colonial Van Lines had the best rate and had the best answers for me, and they could get it done in the time frame I wanted. They checked all the boxes. Everyone we spoke with was wonderful, and they were good about checking back with us and following up. It was an Easter Sunday that we moved, and it all went fine, and they did check in. But if anything, it was just a little frustrating not being able to speak with anyone on that particular day. But other than that, they almost wore me out as far as checking in, "Is everything going well?" We appreciate them.

Their guys were good, but they damaged my table. They don't even make that particular table anymore. So, I don't know what I'm gonna do about that. But Colonial gave me a better quote than others. They were also very professional. Everybody I've worked with thus far has been very pleasant.

Colonial Van Lines was amazing. I found them on Google and at the time, I was talking with many companies, but their rep, Renee, was the best who gave me the information. So I trusted her. The service from the pickup and delivery guys was perfect. They were very friendly and they took care of my stuff. We received a few stuff broken, but it was something that always could happen. Then, my husband called to make a complaint because for the delivery, they called us at about 10:00pm at night. We usually never read message at that time, but I was awake. They sent us a message that they would be here at 7:00am and we were three hours away from the city because we were expecting a different the day for the delivery. So, the guy offered us $25. But when they came, the team was very helpful and respectful. Overall, we recommend Colonial Van Lines because it was my first experience and it was great.

I am disgusted with Colonial Van Lines! They are a bait & switch company! They are not truthful in the sales process and they are not transparent. I do not recommend anyone do business with them. You would be better off hiring a moving company that is honest, reliable, and respectful with its customers, and they will be cheaper because Colonial Van Lines is a "broker" and it will be more expensive. It has been a very stressful and disappointing experience for me; and when you call them; they talk over you and are disrespectful. I am very sorry I ever agreed to do business with them. They have been awful to work with. Plus, you will end up doing business with Colonial and their contractors; they require you to pay their contractors directly! This is an awful way to do business. Just DO NOT HIRE them. You will be SORRY!

I went on the internet, came up with a few companies and just started calling them. Colonial had human beings I was able to speak with, which made me decide to go with them. I did corporate moves for 45 years as a chief HR officer and I've been doing moves my whole life. In many cases, they are very expensive moves, which go up to 100k and above for senior executives. So I'm not new to the party. Colonial was good and I was pleasantly surprised. It was a small move, which was under 2,000 pounds, so the quote was below the minimum. But it was 100% accurate.

My husband did the research on several moving companies and Colonial had the better reviews. I was impressed with Nicholas, the first person I spoke with. He was very helpful and walked me through each item that we were going to move. Whenever I called, he answered all my questions. I read the contract line by line and I had questions about it, and when I talked to him about that, he explained it to me. So, he was very good. Based on the information I gave him, he was accurate. I had left out some items because I wasn’t aware of some of the things, but once we went over each item that needed to be packed and loaded on the truck, the estimate was reevaluated and I got a more accurate estimate on what the move would be.

My moving coordinator from Colonial was attentive. I was receiving phone calls. I was never kept in the dark about anything. On the moving day, the crew came a little late, but I couldn't move in anyway until after the weekend. So, it didn't matter. Two people came out, and it took six hours. They were good. Nothing got broken. The only thing is Colonial kept changing my load dates. I had a scheduled date, then they moved it up a day, then they moved it back to the original date. Then the delivery date was between four days. I was like, "I was told on this day." They sent me an email, which I had to send back because I had to change the date, which was shortly after I even booked Colonial, because I wouldn't be able to get to the leasing office in time to get the key. So, I moved it a couple of days, and I went through the process, and I got the call back.

The loading experience with Colonial went fine. On the unloading end, my only problem was that the truck driver was the interpreter between the crew and me because I don't speak Spanish, and most of them didn't speak English. It all happened in a 15-minute window. He went off to do some paperwork, but he didn't tell me he was leaving for 15 minutes. And I was trying to rent another storage unit. And when I came back, they were starting to dismantle stuff that I had moved unassembled up to where I was going to, and I didn't want it taken apart. But we worked it out.

It was a very quick move and needed to happen within two weeks. I talked with two companies and Colonial came with a better price and a better timeline. I had the original moving coordinator, then I was passed off to a different one. They both checked with me about the list. I had a last-minute change that I called about, but that wasn't a problem. It didn't cause the price to go up. Then I had a young lady towards the end that took care of everything as far as letting me know the date, the time they were coming, and sending me an email with the person's name that was supposed to be picking up the inventory.

We've used Colonial Van Lines four times. I’ve used them recently for a 1,900-mile move. The moving coordinator misquoted us in the beginning. We asked for the white-glove treatment, and he forgot to include that in there. And he wanted to charge us an additional 7k, even though that was not our fault. I got my company to approve their bid, but then, when he wanted 7 more, obviously, my company said no. We had to go back to the table and negotiate it, but it worked out fine. The account manager who assisted with the move was excellent. We've gone to them every single time because the drivers were excellent. Their crew was excellent. They were responsive to what we needed and to our conditions. My husband is disabled, so they were very helpful. I would recommend them.

Very well done. Provided an on-time ETA and a job well done, so far.

I did a search on the internet then called several companies. I settled with Colonial because the person I talked to was very knowledgeable and I liked what he said. Their service was very good. We had three items that were damaged and they sent me a form to fill out. But we're in the process of selling our other home, so I'm in Illinois right now before I get back into Nevada. So I haven't filled that out yet.

Colonial’s price seemed fair, and their reviews were good. My experience with their coordinator was excellent. All the dealings I had, they were very professional and easy to talk to. The truck driver who was in charge of the team was excellent. His helpers, when they loaded and the different ones when they unloaded, were excellent too, and we had no damage whatsoever. Everything was very good. They were great to deal with.

The two gentlemen were friendly and personable. They wrapped each and everything every item with care and were even considerate of my cats.

I was in California, and in January of last year, I moved to Florida. The moving people I had, I wish I could sue. When I hooked up with them, they said, “Oh, we’ll take care of this and that,” but I had to pay them. When I wanted to get the stuff off the truck, I had to pay another company. Colonial took less than two weeks. These guys were a month and a half. It was horrible.

I enjoyed the man I spoke to when I did online sleuthing. He was an awesome contact and made it all seem very easy. The crew is unbelievable. Dave and Kane from Glass City were very communicative. Some timelines have changed, but not a big deal and probably outside of their control, but they went above and beyond when it came to the actual move. Colonial Van Lines made a very stressful process stress-free.

Colonial Van Lines was competitive and my experience with them was fair. But the contract people that they brought in to help out on the move were late and left early. They didn't stick around for the whole job.

I was doing searches looking for interstate moving companies and the name Colonial Van Lines popped up. I also read a review of the top number of companies and their name was in there. Then, I talked to the guy there by the name of Serge and I was convinced to use their services. My experience with them was very good. Their customer service was excellent and I was happy with their price.

With my dealings with people on the phone, I thought it was very easy to deal with Colonial. I felt very confident that the coordinator knew what they were doing. I had a partial load, and it was going to be less than the minimum weight. So, I was gonna pay a certain amount no matter what. It was kind of a set price. There was a minimum amount to pay, and I paid that minimum because I didn't have enough to make it above that.

They were good. I didn't really have any surprises. They had to add a few boxes and some wrapping around some of my stuff. But I was pretty prepared. The guys who did the actual move were really fast and very thorough. I had no issues. They even had to move a piano for me that was brand new. And it was my biggest concern. Nothing happened to it. I felt good about it overall, ‘cause I was pretty stressed out about that. If I had them do something, like package something up, they made sure I understood that there was an extra cost to that. I would recommend Colonial Van Lines.

HORRIBLE COMMUNICATION. They use 3rd party and don't communicate to you that you need to pay the 3rd party upon delivery. They schedule phone calls and never call and communicate timing and IMPORTANT details. If you choose this company be aware they will say you're getting a discount but you'll be charged $1 a pound. They say normal price would be $3 a pound. I had 7,000lbs of items from Illinois to Phoenix and that would have been $21,000.

I asked about movers that operated in my area, and I got quite a list of them. I lived 30 minutes outside of Bolivar. I was right between Bolivar and Middleton. So, it was 30 minutes to either place, and I knew that the mover had to be somebody that was going to come in and do the job. I looked at the names, and I didn't really recognize any of them. I had originally thought of going with another mover, but when I tried to call them, I didn't get an answer. I had to leave a message. I was not doing that. So, I just chose Colonial Van Lines. They asked me the size of the house I had. For the house I had, I had very little furnishings, and we packed more boxes than we originally thought, but the furniture was pretty much a given. I had two bedrooms, but I only had one set up as a bedroom, the other one was a cat room. I did not bring any major appliances there in the house. So, that helped a lot. I also kind of knew what I had.

Colonial Van Lines was the first one to call me back when I put in the request for a moving company and the person I talked to convinced me to go with him. When we were doing the inventory, the rep and I went room by room. I told him what I wanted moved and he took it all down. We had two bedrooms, two bathrooms, a kitchen, a dining room and a living room. At the end, he told me the cost and it was right on. On moving day, we were prepared and ready to go. There were two guys and they were awesome. They packed everything up, moved it to the truck, and off they went. I was very pleased with Colonial. The reps were very honest and professional, and I would recommend them highly.

They broke a table, a steel chair, ceramics, soiled a suede club chair, tried to charge over the guaranteed bid amount. Beware of this company. The worst movers I have hired.

My experience with the Colonial rep went very well. The cost was a little higher, though, compared to other companies. I was unaware of the gratuity that I had to pay extra. Also, I had an antique. They call it a lingerie chest. And one of the legs was damaged. I never took a picture and sent it ‘cause I don't know what can be done. But I would still recommend them. They came in, swept it up, and mounted the door there was.

Colonial Van Lines had to move me for about 900 miles. I packed everything. The move went very well. It was the best move we've ever had.

Colonial did response and offered some assistance.

Colonial Van Lines is very customer-oriented. They have a good process of keeping the customer informed, checking in and giving status reports. The driver and the movers were very professional. They made sure that they handled things with care and according to what the customer's wishes were. I was very pleased overall and I would use them again. I have done multiple moves, and they were among the top on handling the move.

In 2024 I moved from Dandridge Tennessee to Hendersonville NC. Unfortunately, I trusted Colonial crew to deliver my household belongings with honesty and care. With sudden loss of my spouse, it has taken me more time to note everything I moved. Things were broken I discovered later and felt disappointed but now as I open a box packed by Colonial, the collector Steven King books, Cujo and the Shinning first addition that are valued at $1200.00 and first addition The shinning valued at $4500.00, are missing. You have thieves. Yes, I could have increased the insurance, but most importantly your workers should be more careful handling home belongings and additionally not take what is not theirs. I trusted your company and your advertised claim of care and respect. It isn't enough to be sorry or tell someone it is unfortunate...it is a crime to steal. Maybe you should talk to your workers about honor and respect. I only gave 1 star...because I had to.

I found Colonial Van Lines on the internet but they were also the recommended van line for RE/MAX, which is who we bought the house through. Colonial had different people contact me from different areas, logistics, packing, and customer satisfaction. I must have been contacted by at least six different departments just to make sure everything was fine. We moved from Tampa, Florida, to Alpharetta, Georgia and setting up the move was very good. The estimate that we finally settled on was exactly what I paid. It was a very positive experience, and I would recommend Colonial.

I went to ChatGPT and put in a prompt asking it to research different moving options for me. It give me a top five list of companies I should reach out to and Colonial Van Lines was in the top three. I called the two other places before I called them. The logistics and the way they wanted to do it wasn't appealing to me. But when I called Colonial, it was appealing. They were very attentive and prompt in responding when I tried to reach out to people on the phone, which was the primary communication method I wanted to use. There were people that were little bit cheaper offering the same services, but the schedule wasn't workable for me. If the schedule would have worked, I could have saved 2,000 or 3,000.

Colonial Van Lines had a good price and was available when we wanted them. When we called them originally, we had that big blizzard coming through the mid part of the country, which fouled everybody up, but they were able to work with us on it and kept us on schedule, so we were happy with them. They did everything they were supposed to do. The coordinator was on top of it and did a good job. But I got the impression that the people who were running the show behind the scenes versus the people who showed up to do the work were not on the same page. One didn't seem to know what the other one was doing at any given time, but it all worked out. The price was competitive compared to what we had with everybody else and we were pleased with Colonial Van Lines. They were fast, efficient, friendly and easy to work with.

I needed help for a move from Boston to St. Petersburg, Florida, and I was looking through the phone book and the Internet. Colonial Van Lines was a little cheaper than other companies. I was able to talk them down a little bit. The guy was good, but I don't know how truthful he was. He told me that they handle the move directly and don’t use a secondhand. But when the guys came, the truck had a different name on it, and it was a subcontractor. It didn't say Colonial Van Lines. When I finished, I filled out a check to some other company, which is why I think they subbed it out. So, I wasn’t happy with that. I could have hired a secondhand company like them $1,000 cheaper if I had gone that route. But he said his company, Colonial, has been around for 50 years, and he gave me the whole spiel.

I did an online search and checked with three different websites that were talking about the best van lines for moving based on various criteria. I checked several of them, and Colonial kept coming up as the second or third on the list. So, I decided to try using them. My account manager was good and she was right on top of things. Because this company was based pretty far away from me, we just did an online estimate. The gentleman that I talked with was amazing, a lot of fun, and very personable. We talked about the things that I had, then he was able to estimate how much it was going to cost. The house is 3,000 square feet with two bedrooms that I moved from, and I moved into a 1,500. It was about half the size. So, not everything came with me.

I saw some good recommendations and reviews online about Colonial Van Lines and it was a deciding factor for me in choosing them. Setting everything up, the service was very good as well as walking me through everything because I had never used movers before. The crew loaded everything and the move took about six hours. At some point, Colonial reached out with regard to an adjustment with the quote. Overall, I was very satisfied with the experience.

I moved 12 times during a 26 year military career. So I feel qualified from a customer perspective to review my latest move with Colonial. All started so well talking with my “Move Coordinator” which is a fancy term for sales. After this person got the contract and first payment he coordinated ZERO. When I did call for help he never answered nor returned a call, rather he passed it off to someone else. Is that coordination ?? Then a QA person became my contact. All she wanted was for me to answer her calls but rarely called back when I wanted some info. Pick up day was fine and delivery was fine. However, I did not receive an inventory at pickup, nor did I get one upon delivery. And frankly at the pace the three guys were off loading there was no way to keep up — they had loaded that morning, drove 3 hours to my house and unloaded. They were quick to get out of there.

The reps were very courteous and conscientious. The furniture didn't have any damage so Colonial Van Lines did a good job in that department. I was totally satisfied with them.

I was looking for a company that could handle out-of-state move and Colonial Van Lines came up on my Google search. After looking at a couple of other companies, they had the best price. So, I went with them. The customer service was excellent from the very beginning. The person who helped me set up everything was excellent. When the movers came, there were still things to be packed and they did pack those things up. We moved from New Milford, Connecticut, to Troy, New York, which was about two hours away. They called me throughout the move and after the move. They sent me the forms for anything that was broken for me to make a claim and unfortunately, I had two things that were broken. But I never put in a claim. I was in the process of moving and I have three children. I just didn't have time to do it. I just fixed the broken items myself, which was a bit expensive.

I started out with almost a whole house full of furniture when I was first thinking about moving. Then our new house wasn't gonna be big enough, so we dropped a lot of it. But then we added a couple of small items that made the price go up. I dropped a lot of weight and storage area. So that sort of upset me and that happened on two different occasions.

Colonial Van Lines gave me a better deal. I moved a Ford and a Lexus 440 miles from state to state. The movers packed everything. However, it was supposed to be 6,000 but ended up being $9,000. Colonial said I had more weight.

I’ve retired and decided to relocate 1,100 miles from Minnesota to Colorado. The online reviews and ratings for Colonial Van Lines that I saw on different websites were very positive. I also liked that they said that the entire move would be handled by Colonial, not contracted out to a bunch of little companies. I had a couple of discussions with the reps and I talked to someone else with an updated inventory. So, I went through the whole thing. It went smoothly with the first person as well as the update, but it did not seem to get to the people who were doing the moving. So, they were working off the original estimate, not the revised one. The job should have had three people and Colonial only had two. I was told it was going to be a one-day move, and it took them two 12-hour days to get packed and loaded.

I needed a company that wasn't going to cost a fortune because I heard it was sometimes $25,000 to move, and Colonial Van Lines wasn’t like that and was available. They took good care of everything. When you read their information, it said the move date could take up to 30 days past the expected date and that scared me. So, they could have better information on that. Also, I called customer service because I wanted to know if they wrapped everything in plastic wrap and I was told they don’t do that. So, I was worried about my things. But when the crew came out, they wrapped everything up. So there was a little bit of not-great information that caused me a little stress. But other than that, they were very good. The movers were great and we were happy with them.

Colonial Van Lines has the biggest truck. I liked the size. I have four children and myself, so I have a lot of stuff. The first call was with one guy. After that, it was somebody else. The rep might have too much going on his plate. I just made updates as needed for the inventory, but it was fine. Also, the movers were awesome. My only complaint is they made all the boxes full and heavy. I did my own unpacking with just kids, so the boxes were too heavy for me. I had to unpack them where they were, because I tried to move them a few times, and even with the dolly, I couldn't do it.

Colonial Van Lines was the one to pick up the phone when I called for a six-hour drive from New Jersey to Pittsburgh, Pennsylvania. Dealing with the coordinator was fantastic and very seamless. The expectations that were set were 100% accurate. The account manager checked on every step of the move. It was just a great experience and I would use Colonial Van Lines again if I ever have to move.

I did an online search and Colonial Van Lines had the best price. The estimate ended up being exactly what we paid. Everything was very smooth from the beginning. We had the partial pack option so the reps disassembled furniture and then reassembled it at our new location. Colonial Van Lines followed through on everything they said they would do and I would work with them again. You can trust them and they're always available for you if you have any questions.

When I talked to the people at Colonial Van Lines, they seemed trustworthy. The movers were fantastic. They were very polite and friendly. They did a great job. They packed everything for me. It was a good experience. I’d use Colonial again.

Colonial Van Lines came up in the top five moving companies when I did an internet search, and looking at the ratings and the last 10 reviews that we read, for what we needed to ship, we picked them. I moved many times in the States while I was in the military and in some of those times, the company that moved us used Colonial. So, I didn't have a problem with it. The coordinator we worked with did a good job. I did everything over the phone and there was no need to have a walk-through. We had everything disassembled and ready to go. It was something that was being stored.

Colonial Van Lines was awesome. Our moving coordinator was very accommodating and got back to us very quickly. The only thing is I marked off on the sheet, but then there were more things that I needed. So, it was kind of difficult getting everything I needed on the truck. It was underestimated. Other than that, the moving crew was great. They were very efficient, quick and easy to work with. I just had a few things that I had to ask to add to the truck or take in my car.

My grandparents were originally from Georgia, but they were living out in Pennsylvania for the longest time. As my granddad's health started declining, it was my granny's wish to move back to Georgia. So, I was able to help them facilitate that through Colonial Van Lines. Getting the quote went pretty smooth. There were no real issues. But I kind of misjudged everything, and as a result, I got a truck that was too small. I actually have a friend who does sort of the same thing. So, when there was stuff that was left behind, I made another trip to go down and use his service. It was something relatively small, so it wasn't enough to get Colonial to do another trip.

The customer service when I spoke to Colonial Van's rep was great. They also always kept me up to date on what was going on. The quote given was fine as well and comparable to anybody else. I've had no problems in my experience with them.

The person who reached out and called me gave me a number that seemed doable, so I went with it because I've had other estimates and everything was high. I spoke to four people from Colonial Van Lines. It was a lot of calls, and chaotic. There was a first person who I gave initial information to. A different person called a few times. I talked to a payment person, and somebody who confirmed the items. The person I talked to the most had no idea what the movers were doing.

I looked up moving companies and Colonial Van Lines was one of the first ones and they had really high ratings. I chose them for my small move and my experience with the organizer was great. They explained everything, so it was very simple. The day that they came to pick everything up was good. There were two people. I had stuff boxed up, so they just had to put them in, but I also had a couple of bigger things like a desk that they took apart for me. I just sat there and it didn't take them an hour to pack everything up.

When we talked to the account manager of Colonial, he was easier to deal with than those of other companies. Setting up the move was great. We moved from a 6,000-square-foot home. We had multiple moving days. They came in on Wednesday and finished on Friday. We really liked the crew and the driver. ‘Cause we filled up a semi. We had the same driver for the loading and the unloading. But the crew was different every day. But there were some that did overlap. But they were all really good.

Colonial Van Lines was very good. They were on top of everything. I did a full house move. It was a two-bedroom, two-bath, family room, and living room type move. I had everything all boxed up. The movers just had to wrap the furniture. They were good. They were on top of everything and kept moving along. They made sure everything was wrapped up and secured and all the parts were together. The prices were reasonable, and the crew and everybody was nice and mindful of my possessions.

I was moving close to 200 miles and I contacted Colonial Van Lines. The customer service representative that I worked with was knowledgeable and helpful. The only thing that was confusing was there was a different subcontractor that picked up and delivered the household goods, and part of the payment after the down payment was paid to them. So, that was a little confusing. Other than that, what I was quoted from the very beginning was fair. I paid for extra to have a complete service done. The service included picking up, unpacking and taking the boxes back.

I thought I did my due diligence in selection Colonial for my first cross-country move. Alas, I should have read the negatives with a bit more clarity than assuming they were just disgruntled people who like to write bad things. All in all, I'm moderately happy with our move, but so many questions went unanswered through the process that led to a lot of worry on our part. For example, I contacted the company very early in the process (maybe four months out) to be sure I got a van....After initial good communication with the company, I heard NOTHING for several weeks. And then a few more. I would call and was told "you are scheduled - don't worry". But how about some info about when you will come? How you will decided how big of a truck you need, etc? My estimate was based on what I reported - no one came to visit and look! As we packed, our boxes became twice as many as I initially reported, but I was told not to worry.

We needed to move my sister's goods from Arizona to Texas. I got on the Better Business Bureau, and I recognized Colonial from when I’d used them previously. We went with them, and everything was great. We had a phone call. They asked for my list of what we had to move out and then fixed it. It was really easy. The guys were there on time. Terry, who was the driver, was there. Everybody did a great job. They made sure they did everything correctly. It was wonderful. They packed it so well. It was a two-bedroom condo from Arizona to Texas. And it took just four hours to pack it all up and leave to unpack it. They moved some things into my home and then everything else from the truck into a capsule here so that we could gradually unpack it. It was easy.

They did a great job! In fact, they wrapped each piece of furniture with blankets. Also, they were very nice and answered all of our questions during the move, which was reassuring and put us at ease. Moving is hard, but Colonial made it much easier than expected! We would use Colonial again!

Our overall experience with Colonial went fine. However, there was some discussion about the day it was going to be delivered because it was Christmas time and it had to come on a certain day because we were going to be gone. But it finally ended up coming the day it was supposed to come, but at 9:00 at night.

I was initially impressed by the knowledgeable agent who explained all the options available, pricing, and steps involved in preparing for the move. Scheduling the move was easy, and the timeline I needed was accommodated, even when I had to change the date. The moving crew was amazing! They were on time, organized, efficient, careful, fast, and not a single thing was damaged or lost. Without hesitation, I recommend Colonial Van Lines.

Everyone was helpful, took their time, answered all of our questions, and packed/moved our belongings quickly and safely. Each step of the way they talked us through what we needed to do, and gave us lower cost options whenever possible.

Colonial Van Lines was recommended by a friend of mine and I used them for a relocation. I called for a quote, they provided one, and I accepted it. They weren't the cheapest, but they were reasonable. The rep walked me through the whole process, informed me of the pickup date, and gave me an estimated time that they would deliver to my destination.

I was selling my house and moving to Virginia to be with my fiancée. I went with Colonial for the move and though they farmed it out to a third party, everything was right on time. The movers worked hard and were careful. I have a storage unit and I also have an upstairs apartment. The movers were happy to put the boxes both in the storage unit and they placed the furniture where we asked them to. I was very pleased. Colonial Van Lines has excellent customer service. Emails are answered quickly and when I phoned, I talked to a real person. I was very pleased with that as well. I liked how patient and helpful they were. I'm not an expert on moving but they walked me through it very well. I paid more than I would've wanted to, but I paid the minimum.

I sold my houses and moved 500 miles to live closer to my daughter. I hired Colonial Van Lines because of their customer service. I dealt with three different people, and it was excellent at all times. They did the best they could, even though I changed addresses several times. The move that I did was extremely complex, and Colonial didn't have any representation where I lived in New Jersey. They had to hire Armstrong United Van Lines as a subcontractor, and they were excellent on both ends. They helped pack one chair. Everything else was boxed for them.

Getting a moving company is like a woman going to a gas station. You know you could get taken, and you see dollar signs. The first company that I called is also a Florida company. I looked online and their reputation was horrible. I wasn't thrilled with them asking how much was I willing to spend. They could give it to me a little bit less but I was not looking for the cheaper quote. I was looking for the one that was right within my range. I then went to Colonial Van Lines. They were in Pompano Beach where I used to live. I started talking to the young man and what was really great was he didn't push me to sign the contract. They were also constantly in contact. They were sending me texts or emails about things that I have to remember and the things I gotta do.

I was moving due to business relocation and went with Colonial for their pricing. The rep was very nice but he over promised. He was giving me a price and saying the inventory doesn't matter, just the total weight does. On moving day, there was a bit of an issue with the inventory list, but Colonial resolved it after some conversations. There were a few things that were pre-discussed that the movers helped pack. Everybody was very nice from start to finish, even whenever the sales process wasn't as transparent as it should have been. Colonial worked with me and they were reasonable in the negotiations. I appreciate that.

We were moving 250 miles next to family and I liked Colonial Van Lines’ price. I also looked online and they supposedly had the best storage capacity, which was a factor in choosing them since we had to put our things in storage for quite a while. Dealing with the moving coordinator was good as well as the services and expectations they set. He answered all my questions. I was prepared for pick-up and delivery, and everything went well as expected.

The first gentleman that I dealt with at Colonial Van Lines was great and honest. He went above board. He was nice and he really helped me out in terms of making sure everything was included. Then, the young woman that I dealt with, who was the last person on the line, was also very nice, helpful and kept me informed. The actual movers were great as well. The price was good too. It was in the middle of all the estimates I got. I was very happy that I went with them. It was a very positive experience from beginning to end.

Colonial Van Lines was one of the companies that was in charge from start to finish and not a brokerage. So I hired them for a move and setting up everything was flawless. The original quote changed in the end because the person moving had more stuff than we thought he did. But everything was delivered in perfect condition.

The Colonial rep was pretty good about giving the quote but it was not too accurate. Several things happened, but he was working in an office predicting something and things were being done that were out of his hands too. I had everything ready for the moving crew. But they were pretty sloppy moving things in afterwards. You don't know what you've got out there. You sign it off on paperwork. There was no accounting, like box one, two, three, four, or five that I've always had before. I found out I had a number of items that were not here and they left behind someone else's stuff. I called about it, but nobody ever did anything about it. I opened it up and there was nothing in there of any real value.

The moving coordinator was really sweet. She was very helpful. She pretty much helped with everything. But there wasn't a meeting or anything to confirm how many things, so there was a little bit of a difference towards the end, which could have been done better. There was a little bit of miscommunication with the third party. So there was a little bit of back and forth, which was fine when all things were said and done. The mover handled everything, so it was not really an issue. It was just at the moment that it added some stress. I was happy with my experience with Colonial Van Lines.

Colonial Van Lines gave us a fair and accurate estimate on what our moving costs would be and the customer experience upfront was good. Diane was the name of the gal I worked with. She pulled up our home listing online because we were moving long-distance from Oklahoma City to Las Vegas. She could see all the pictures of the house and all the content of the house. And so, that helped tremendously in identifying weight of content and that type of thing. She was very thorough. She caught a lot of things the men didn't catch. She knew.

Colonial Van Lines seemed to have good communication skills, which is a biggie. The price stayed the same and the delivery driver was totally awesome. The only thing I didn't like about Colonial was that they go on their estimated weight and they probably overcharge by weight.

Colonial was right down the road, fairly close to where I had the house I was moving things from. They were also willing to move a small order. I had a small shipment going to Maryland. I was selling my mom's house. I was donating everything except for just a few items. The big moving companies wouldn't talk to me because I didn't have that much. I had basically pictures and some dishes. I hand-packed all my boxes. That was another thing they weren't interested in. I went to Home Depot and got all my own boxes.

I did an internet search for small moves and Colonial Van Lines came up. The price that I got over the phone seemed fair and I decided to go with them. When I was setting up the move, I got 1,000 calls and emails. Then, I ended up paying a lot more, almost double. Everything weighed more than they thought than the estimator. So I assume that the estimator estimates low to get you to say yes, and then everything was just a lot more. I'd left one thing out, too. So that impacted it as well. But the moving day was fine. The movers picked up one day and dropped off the next. They were here for a total of four hours. The two guys didn’t like each other too much, though. They seemed frustrated with each other at times.

I was transporting a few items from my daughter's home in Michigan to my home in Massachusetts. Colonial Van Lines was recommended to me, and everything worked out fine.

DO NOT TRUST THESE MOVERS! I have seen SEVERAL other reviews speaking to similar concerns. We were sold on this moving company because they had promised top tier service, no subcontracted drivers, and consistent communication during the move process, which we got none of. The movers we worked with were ALL contracted out and suspiciously the ONLY box that didn’t make it here was the only one with valuables worth thousands of dollars in it. We even labeled it inconspicuously in hopes that it wouldn’t be stolen or “lost” during the move because of its contents. Now we are in the middle of processing a claim after they supposedly “tried to locate” the box after one week.

I would never recommend Colonial for moving. The people they contracted for the job barely spoke English. Their arrival for our move changed multiple times as did their arrival time. I requested they put something on our floors to protect them. It was February 1st in Michigan. They ignored my request multiple times. They suggested we buy their old packing blankets-full of holes for $600. Said our items would get scratched if they took them off the items when putting them in storage. We declined. They arrived at our storage unit in AZ at 7pm on Sunday. They would not unload the truck until we gave them $750. There was no one from Colonial to call. Nothing in Our contract spoke to these added charges. I believe this is extortion. Do not deal with this company!

Our experience was very good. Colonial Van Lines gave us good service and things went well. And we got moved. We went online and looked for surveys of people that would serve our area and see. They were the one that popped up. We contacted them. They were very helpful and told us what we needed to know. I had a good idea what was gonna happen. We made the arrangements through them. Everybody we dealt with was very helpful and I felt comfortable talking to. I walked through room by room. They asked questions, and I answered them. We got everything organized.

Everything went well. Whole process was so good. every single furniture was like brand new, safe and sound. No dents on the walls, especially near the stairs which is weak spot for movers. Could not be any happier. Thank you so much guys.

With the way the rep did his pitch, the way he guaranteed everything, he was very sure of what was gonna happen. I moved from New York to Atlanta. The quote that AmeriFreight gave me drastically went up in the end. I was quoted almost $3,000 and then I paid around $5,000 because it went to weight. I was caught off guard with that. Other than that, everything was great.

The moving crew did the packing and they did it very well. There's only one minor thing. They packed my notebook and the last thing to go was the couch. I had my notebook on the couch. I got up to do something and the couch was gone. It took me two weeks to find my notebook. But that's part of the problem with having people not speaking English. The only person who spoke English was the head guy. So we couldn't really communicate. Other than that, I'd recommend Colonial Van Lines. Even though by my standards that it wasn't perfect, it was pretty good. The quote that they gave me was a few thousand dollars less than the real result. That's common because the people doing the quotes haven't seen your stuff and don't know really what it's all like. So the quotes that they give you to get in is an optimistic quote, and not a realistic quote.

Chad ** was great. He got me started while I was sitting in the hospital with my wife having a heart problem. We went through the whole house with him while on the phone. After that he was always helpful with my needs and questions. Our van driver, I think his name was Toni, but I know he was from California, was also very professional and courteous. Crews both in Georgia and in Arkansas were also courteous ans strived to get things right for us. I am 80 yrs old and plan to never move again, but if I did I would call Colonial with out hesitation. Thanks for being an outstanding moving Co.

Had a great experience with this company, the customer service woman was very helpful, explained everything in detail and gave us a pretty solid price estimate. The guys that came to pack everything up were great, they were fast and efficient and did a great job packing everything up and a guy who unloaded everything did it by himself and I thought that was pretty amazing.

Move was done by Helix, hired by Colonial. They did an incomplete job in that 2 boxes were not delivered, and still have not been. Helix, in my opinion, is in best case incompetent, in worst case thieves.

Very professional--from the estimating to moving and unloading--throughout all phases. Price did not fluctuate and the team were very careful with our belongings. I would definitely recommend and use them again!

Terrible experience with Colonial Van Lines. The salesperson guaranteed a delivery in a certain timeframe and so we went with them but in reality they had no intention of ever meeting that deadline. Don’t be fooled by this “guarantees”! Also the movers they used were two kids that had no idea what they were doing and we had to give advice to about how to move our furniture. Terrible communication as our delivery got later and later and our “account manager” had no clue what she was doing and was not able or not interested in problem solving at all. Go elsewhere! Avoid Colonial!

My husband died and I needed to move near family. I liked the price provided by Colonial Van Lines and I hired them to move my stuff at a distance of under 1,000 miles. The coordinator I dealt with was pleasant and all the people I worked with acted professional at all times. As far as packing, everything was fine and they handled it without any problems. But I have no idea what I'm going to find when I unpack because my home is not yet ready, so things are in storage right now. Also, some things got moved that I forgot to tell them were in a drawer that didn't need to be moved. Other than that, things went along as I presumed they were supposed to.

We moved from Paducah, Kentucky down to Pinellas Park, Florida, which is about 1,300 miles. We ended up using Colonial Van Lines since their rep was easy to talk to and not pushy. The moving coordinator who assisted us was very good and we had no issues whatsoever. The timeline stayed on schedule and the billing was completely accurate. I always want to pay less, but their value was there. We had very minor damages and all in all, it was a very good experience.

We were relocating and I was reading up different things online. Colonial Van Lines seemed like a good company to work with and everything I read about them sounded good. So, I decided to hire them and everything went smoothly. The only problem was that it took so long to get our stuff. We were only going 400 miles, but we didn't get our belongings for about a week. So that would put a burden on us because we had to stay at a hotel when we got to our new house. But nothing was broken and they did a very good job of packing. They kept us informed, too. But they kept changing the date of when we were going to get our stuff. Other than that, I would recommend them for moving.

I had such a marginal experience with Colonial Van Lines. The back-office people were not communicating with the people in the field. The driver and the mover guy did a great job. But the back office was a dumpster fire. The move was scheduled, then it was rescheduled repeatedly. It was awkward. The move was from from Minnesota to Arizona. We did three moves, but that was the primary one. If my friends need a moving company, I would tell them to look elsewhere. Colonial Van Lines is just a broker organization and the people doing the work are not necessarily Colonial Van Lines people. So, you're taking a chance and there's a lack of accountability.

We got a couple of things that were broken. The people who moved my stuff told me about some of them but didn't tell me about the others. They tried to hide it. We didn't find out until a couple of days later. I was a little disappointed in that, but I know things like that happen. Other than that, Colonial was great in and of itself.

I had to get a bunch of quotes for this move, and Colonial was the easiest to work with and didn't pester me every couple of days wanting updates. I paid them to move my stuff, and everything went as planned. The coordinators were always responsive and professional. Overall, Colonial Van Lines was prompt and careful.

I moved from Georgia to New York, which was a long-distance move and something I couldn't do myself. I tried a different company first, but they never returned my call, so I went with Colonial Van Lines. The coordinator was very responsive. The quote changed as they were packing because I had other things that I hadn't included as it was hard to remember everything. But from there, the price didn't change. Overall, Colonial Van Lines was excellent, though the price was really high.

Colonial Van Lines was the first one to call me when I was looking for a moving company. They showed up when they said they would, and everything was as expected. My experience was entirely positive.

I would give you a minus 5 if I could. I moved from NC to FL. Live in the mountains and was told a 26 ft Colonial Van Lines truck would pick up my belongings. I was also told it would be a Colonial Van Lines crew loading, unloading and driving the truck. I was also told all of their employees had attended the Colonial Van Lines University and they were professional movers and loaders. I was also told all of my furniture would be wrapped and protected. I was also told my door frames would be protected. None of this happened.

The move with Colonial went very well. The moving crew that came out was efficient. They were very willing to move stuff around and they were polite. The leader was the driver, and he was awesome. Pricing was expensive, but they're comparable with others.

I had to leave New Jersey quickly to be up here to stay with a friend. I carefully contacted three different companies, but Colonial Van Lines had the best estimate by far.

Everything was good. The Colonial people were very helpful, there was no issue there. The only issue I had was I paid upfront through Colonial's portal, but Colonial outsourced the move to another company. So when they came, I had to pay the second half in the other company's portal and my card would not process through their end. It delayed the whole process. For about two hours we were standing out there in 30-degree weather trying to figure it out. I ended up having to Venmo the person. I don't blame them for what happened on the backend, but it's something that they should be able to rectify on their end if they're gonna delegate and outsource their deals or jobs.

I got a job in Birmingham, Alabama, where I'm initially from, and I moved up to Chicago to be with my wife while she was in school. We needed a company to help us move back from Chicago to Birmingham and we went with Colonial.

Keep your sanity and go with another company. Horrible out of state move experience. From pricing, item list, communication, to scheduling they are doing nothing right besides ripping me off. Thought paying for a professional would help the process but Colonial Van Lines is horrible! Keep looking, they are not worthy of another customer.

I needed a company that had favorable reviews and could work within my relatively short timeline. Colonial was able to do that. We moved from California to Colorado. The reps were very attentive and available if needed, and checked in quite often. The moving team themselves were really exceptional, personable and helpful. They went beyond what they thought they had to do to help us get out and then on the other side. Everything was very good. The final price was also almost the same amount I was quoted.

I learned about Colonial by doing a search online for the best movers to go from Massachusetts to Florida. I'm in Florida and my son was in Massachusetts. I arranged the move for him. He was moving a studio here. I was pleased to find out that Colonial had an office here because they had licenses in Florida to drive. That was what I was concerned about, too. The quote Colonial gave me was fair. The inventory was based on what I told them it was gonna be. It could have been a little bit more or a little bit less. Colonial confirmed a few things with my son to make sure if there was anything big or fragile.

I initially did a general online search and three or four names came up. Colonial Van Lines had a fairly decent quote, so I reached out to them. I was given a $10,000 package and it came in just under $5,000. The gentleman who picked up that request was delightfully persistent. He was charming, but he was persistent. I was in the midst of trying to define the details so I didn't respond, but he kept checking in. He was fantastic.