Colonial Van Lines Reviews

Colonial Van Lines provides you with a different contact person and sometimes they don't provide you the same information. I had to make phone calls to clarify the quote. It was a little bit confusing because there were a few people involved, depending on which stages in the move. But in the end, it was correct. I always call the manager for my move. He was the last person to get things clear.

Colonial was an excellent choice. I moved a couple of other times and I've never had so much communication as I have with this move. The tips for the move and what to expect next like "Well, don't forget to do this" were great. They very accommodating, answered all my questions when they were probably silly questions even, and it was a very good experience. I love the driver. Furniture arrived in excellent condition. We got what we wanted. In both instances, he selected an excellent person to work with him. They gave me no pause. I was very comfortable with who was assisting. Everybody is really glad-handing awesome but the difference is when I found out that Colonial was a licensed mover and they weren't brokers, to me, that was the night and day difference, and they should push that more.

Colonial Van Lines took as much out of the hassle as they could. They took care of it. They gave me good information. They had people checking up occasionally on the run-up to the moving date. So, everything was good there. The people who loaded were very good. During the move, they told me where they were and when they would be here. And they were on time. They brought my stuff and put in a storage building that I have in Texas. They didn't damage anything and everything was very professional.

We liked the service that Colonial could provide and the timeframe that we needed them and the price. Pick-up and delivery were great. They packed and set everything up when we got to our new location. We didn't have any issues. It took a couple of days from the time that they packed the truck up to the time that they unpacked it. They had to go to another location in Georgia and pack another house. So, they put their stuff in storage. The crew was very nice, professional, friendly, and respectful. I would recommend using Colonial.

Our experience with Colonial went pretty well. There was a little bit of a delay with delivery. But that mostly had to do with the fact that it was right at the New Year's holiday. They have great customer service. Everybody was pretty polite and the price was good, too.

The whole experience with Colonial Van Lines was good. I got some great communication. They were very quick but very thorough. They didn't make me feel rushed and they knew what they were talking about. They gave me options because I had some different things that I needed done. They surpassed my expectations. I have some new furniture, a little bit bulkier, and we moved into a home that had an interesting shape to it compared to my furniture and the door coming in. The crew was creative as to how they did it. They never got frustrated or flustered and they figured it out. It was a lot of fun. I would use Colonial again and recommend them highly.

We moved from the middle of Kansas to Boise, Idaho and our coordinator at Colonial Van Lines was wonderful. The personality and promptness of the movers were great. Their ability to load and unload in a timely and efficient manner without breaking things was awesome. They exceeded my expectations and there was not a scratch on my things when they arrived.

I had moved across states and was without my furniture for almost 2 weeks. It took days of chasing people down because no one would tell me where my things were or when to expect them. When my things finally arrived, they had rodent feces and urine one them, and the movers damaged flooring and walls. They even moved rugs out of my bathroom into the laundry room to cover up the damage they had done. Now Colonial won’t answer emails or calls now that my apartment complex and flooring company put a quote together for them for the damage they did. Stay away. Even if other companies cost more, it is not worth the stress of what they will put you through, nor what will happen to your belongings.

I like Colonial's price and convenience. I liked the time that they could do it and the time that they could get it to my destination. They came through and they asked me what I had for an inventory. They did that a few times. Their customer service was very good. We went through it a couple of times, and they said that if I have any changes, I should let them know, and I was under what I said I was gonna be. I moved from Connecticut to Florida. There were a couple of things that were missing and a couple of things that were broken, but you get that with anyone.

They showed up on time and did what they were supposed to do. There was a slight delay but they dropped off the vehicle very fast.

I looked at PODS and Colonial, and Colonial matched essentially PODS while still providing moving help. The moving coordinator was fantastic. The wife was fairly happy with him. I had no issue with him. I was already in Colorado on the moving day. The wife was alone with the three kids. So that was hectic for her. But overall, it was pretty smooth. She said that the guy was really nice. They loaded everything up for her, even helped pack a couple of things that she was kind of lagging behind on, and got out of there quite timely.

Colonial Van lines had a good pricing and they offered me some discounts. I packed a little bit because I didn't know that I was gonna hire somebody to do so, but when I realized I was gonna hire them and they did the pack-out, then they did the rest. Overall, it went well. For the most part, my experience was very positive. My only complaint is that my sewing machine disappeared. I watched them box it up but it never arrived from the other side.

Everything was very good. They told me when they expected to be there, and they were there at the time that they said and they called me in advance to make sure that I was able to meet them when they were there. It was a good experience.

We were doing bids for our move and Colonial came out on top. They were fine. The move was a little more than 1000 miles, and it took at least four days. They kept on top of it, where they were, and what was going on.

The movers that they contracted were late. They also didn't bring all the equipment they needed. They even tore up every piece of furniture I own. Customer service with Colonial was an absolute nightmare to deal with. It's been several months and they still haven't remedied the problem. We've still yet to hear back from them. We sent in the claims. We had furniture repair companies come out and did everything we were supposed to do on our end, sent the emails, the receipts, the pictures, but never heard back. They finally responded to one of my wife's emails saying that they received our claim, and that was the last we've heard, and that's been a couple of months. We weren't gonna buy the expensive insurance, but we had to because the movers were being so rough and tearing up our stuff. We tried to run them off from the get-go but they wouldn't send another crew out. It's absolute garbage. We had to spend several thousand extra dollars on the insurance that they're not even paying me back for good.

The cost of Colonial was lower compared to other moving companies and the person I spoke with who helped me set everything up was very professional. He was very nice and polite. He knew everything we were asking about. He didn't have any problems with it. They took apart the bed and the mattress and some of the larger dressers. And on the receiving part, we had some relatives handle the delivery. They took care of everything while the relatives were there because they knew what to do. Their service was excellent. The delivery person was a little flexible with us. The painters were still painting. So we switched the delivery from the afternoon to the next morning to deliver the items. He was very accommodating.

I booked Colonial Van lines for a move from Florida to Massachusetts 2 months in advance. They were to arrive on Friday or Saturday, they came on Monday morning. This altered EVERYTHING, the lease where I was currently living, and where I was going. Everything was packed and I had to find someplace to stay each day they were late. I had to rebook my airline flight, and change the cleaning service who was to clean after everything was out of the apt. NO ONE called me to tell me of the delay, I had to go through an answering service to leave messages to get someone to call. (They were closed on Saturday and Sunday) It was the worst move I have had in 30 years. I move often because I rent. FOR 72 hours I was absolutely frustrated, plans for the everything were impacted. DO NOT USE THESE PEOPLE. IT WAS THE MOST HORRIBLE MOVE!

I recently hired Colonial Van Lines for my relocation, and I couldn't be happier with their service. The entire team was professional, punctual, and efficient. They handled my belongings with great care and attention to detail. I highly recommend...

I initially gave Colonial Van Lines a couple of information about the apartment and my belongings, and we did an estimation based on that. At the moving dates where we listed everything by numbers, we were able to get the actual quote. The account manager was very detailed and helpful. However, after we booked the deal, I started talking with other people. Other companies started being involved including the company that has a truck driver, and it was a mess. That was where a lot of miscommunication happened. I was speaking with three different people that were from three different companies and I didn't even know that. It would be better if Colonial Van Lines has a person that knows who the client is and where they are going that's assigned to a specific client.

Everything with Colonial upfront was great. Setting up the move went great. The guys came to the house, loaded everything, wrapped it and packed it, and that went great. After that, it went to hell in a handcart. They made all sorts of promises. We came down when they said it would be here. We ended up staying for 10 days with friends because every day they made different excuses. We moved from Colorado to Arizona. They were like, “We loaded the wrong load on the truck. We did this. We did that. Liftgate's broke.” They called one day and said, “Do you own a cat? Where's the cat with your stuff?” I said, “We don't own a cat. And I don't want a cat.” So, all that went terribly for 11 days, and they made all sorts of excuses.

I needed to move in a very short amount of time and of the three different companies I looked up, Colonial Van Lines got back to me soon with a quote. They didn't require to come out and see everything, so that expedited the process. There was also a special deal going on and it was a discounted price, so I moved fast on that. Their reps were always really fast to respond when I had any follow-up questions.

The rep who helped me was very professional and the services and expectations they set were pretty accurate. Also, working with the movers on moving day was a breeze.

It was a pretty good experience but they made my move rather quickly and I wasn't ready to do it then. They asked me for the date that I wanted and then they told me they couldn't do it. They said it was like a request I made but not something that was guaranteed and if I missed the date, I would have to pay more money. I was in Florida and I had to race back to New York but they didn't even make the date that they said. It took three days longer. I didn't like that aspect. But other than that, everything is okay. The guys who delivered the merchandise were good and I would recommend them but make sure you confirm the return date when you're coming back.

Colonial was good. They came in and they grabbed my stuff. They took it and they delivered it. The driver was good except on the first day ‘cause he had truck issues. I didn't hear from them until a little bit later about that they would be a day late. But when he was on the road and nearby, he was communicative. He called and that was fine. The case manager was also good. She was in charge of the whole move, coordinating me and the driver.

The transport with Colonial Van Lines was excellent. It was 1,100 miles. The gentlemen were kind and polite. I would recommend Colonial.

Updated on 04/21/2024: Thank you, Donna (customer service follow-up).... for listening to my comments and experience about my move with Colonial Van Lines. Although the move generally went smoothly, there were some issues; and I will be filing a claim. Your professionalism, good will, and assistance are truly appreciated.

The rep gave me all the information on the first call and they were able to explain everything. I wanted to know were there hidden charges and what the other issues were and there wasn't anything. They explained how it works if I wind up having more boxes than I thought I would and they said to call them right when I know how many boxes. It was essentially by weight so it was fairly straightforward. It was as advertised.

After working with Donna, we were able to resolve our issues. Our stuff arrived and we are receiving compensation for our damaged items (minor) and the inconvenience. Donna was very helpful and responsive to our concerns.

Colonial Van Lines has the most convenient time and the move was very quick. I just had to pack my things in boxes, and the people from the company came and loaded their truck with my stuff. I didn't need to move them myself. They came and then they listed everything. The crew was amazing. They were very quick and efficient about everything and were very straightforward. There was no misunderstanding. Everything was very clear and the entire move was done within a week.

Colonial Van Lines seemed organized. The move went well, but some of the items got damaged. I'm still waiting for them to resolve a claim, because they broke a large screen TV in transit. That has been over 90 days now that they said that they're still reviewing that claim. When they came to unload the truck, it was only the driver and one helper. So, I ended up doing at least a third of the unloading myself. I'm 68 years old. I should not have to do that for something I paid thousands of dollars for. But without me, it wouldn't get unloaded, because it took them two half days to load all the furniture and belongings into the truck.

When it came to earning our business they said everything a person wanted to hear. When we inquired about using their company, we were told by a company representative that they “ABSOLUTELY” use their own moving trucks. This in fact was not the case as they used a 3rd party moving company. This was the first of many lies. As a military family, we hired Colonial Van Lines as our moving company because we were told that they were a “FULL-SERVICE” moving company that has done “over 12,000 military moves” and is the “#2 moving company in the country!” The representative stated that they own their own trucks and have staff to handle our move directly, which was from Virginia to Pennsylvania.

I spoke with one of the representatives at Colonial Van Lines and told them exactly how much merchandise we were looking to move, location from and to. I got a quote and from it, I had two other companies I looked at. Colonial provided a better quote and I felt more comfortable to move forward with them. They were very affordable. I had to fly out to the location and I met the driver and the movers there, opened up the garage door. At that point, they proceeded to secure everything and move it to the truck. Took two to three hours. Once they got everything secure, they took off. They did very well. They were efficient, and didn't take any unnecessary breaks. They were very matter of fact about getting things out, get them secured in the truck, and getting on their way. The date and time they said they would be there in Atlanta, they were prompt and there at that time.

Our stuff got here in one piece. They got it from a storage facility so it was already packed and all they had to do was put it on a truck and bring it to California. The driver was responsive.

Colonial's website was useful for me. I got the phone number from it and was able to talk with a gentleman who gave me the quote from all the information that I gave and was very helpful through the whole process. However, we had issues with the gentleman who was supposed to drop off our stuff but ended up taking it back to the lot. He left a voicemail for us telling us they were coming Saturday at 9:00 AM. I called back, left a message and told him that was awesome. I was up and ready for the stuff to be dropped off 'cause we had been going three weeks without our stuff. Then he sent me a text message and said, "You guys didn't respond in time so I'm dropping the truck and taking other people's stuff." We called him and told him we responded to him. He said, "You responded to me on a day off so it doesn't count."

Colonial Van Lines was very organized and accommodating. So, if I would do another major move, I would think of using them. They were the most responsive. And with our changing itinerary, I know it was hard to work with. They called me a lot when we tried to redirect it from coming cross-country to going somewhere else in California. They were good with that. They did well with the ever-changing schedule. They packed the boxes in the truck. It was one day they came out there. My son said the crew was very good. They did everything they were asked to.

Donna in the resolution department was great to work with after a few issues I had with my move.

I lived in the north side of Chicago and I had a few other companies mention that they couldn’t get to that area. So, I asked Colonial if they could verify my address and if they could get there. They said yes and that they have a system. But on the day of the pickup, they said they sent me a semi-truck and the driver was confused because there were weight capacity limits all over the main road that leads up to the north side of Chicago and everything else, like all the expressways, have a clearance level that was way lower than his semi-truck. So he called me often and asked where he would go and what he would do and I told him I didn't know. I know a few of the weight capacities because I've seen them but I didn't know anything about a semi-truck and what you're supposed to do.

We had a certain window that we needed as far as pickup and delivery of our furniture, et cetera, and Colonial Van Lines was able to accommodate us with that window. We had put most things in plastic tubs. But we had a number of things that weren't gonna go in tubs and needed to be boxed up. The crew that came was two guys and a woman and they were phenomenal. I was really impressed with the way they packed things. The woman did a lot of the wrapping of things and we had no damages. Everything was like clockwork. They put numbers on everything and had everything counted. It was great. They seemed to have everything planned out in the big moving van to perfection. So we were very happy with the entire move. If I was gonna move again, I would certainly use Colonial again.

Colonial Van Lines was the only one that allowed me to pay with my credit card all through the transaction. The other companies wanted cash always which seemed weird. Colonial’s paperwork through and through seemed a legit upfront company. On the moving day, 2 guys showed up on time and moved everything smoothly into their truck. A week later, same 2 people showed up in Arizona with everything. They stayed in contact with me through chat, letting me know where they were and when they would be arriving for pick-up and delivery. These guys were awesome. Colonial also moved my Jeep Wrangler. They handled that through a different agency and it was the same thing - the guys were great. If you're gonna move long distance, Colonial is a good company to go with.

Colonial Van Lines gave me a quote based on the number of rooms, then we did an itemized list and estimated how many boxes it would be for the clothing and other loose stuff. During moving day, everything went really smoothly. I had the boxes that I needed the movers to take all taped up. They grabbed those as well as dismantled my bed frame and took that. The movers were professional and good at what they were doing. They were in and out quick and loaded everything up nicely. From Missouri, we went to South Texas. When they got there, they had a different crew to do the delivery. There was a bit of a delay for the delivery, but it wasn't too bad. From pickup to drop off, it was four days.

The move was about a week and a half, and communication was good. The initial quote went up because I had to have Colonial Van Lines store my apartment in a warehouse for a couple of days 'cause the apartment I moved to fell through.

I named all the furniture I had, and the rep gave me an estimate. I did a weight-based move before, so I knew how much weight there was gonna be by how much furniture I said I had. He put it all in, and it did a calculation. It was awesome, and moving day was easy. I really like the crew from Colonial Van Lines. The movers texted me when they were about an hour out, and I met them at my storage unit. Two people came, and they were very efficient, nice and professional. They packed everything up in a matter of two hours or less, then they were on their way to my other storage unit in Florida. They were really great. They asked me the questions I needed, then they got to work and that was about it until the end when they had me sign all the paperwork.

I liked the presentation made by the woman from Colonial Van Lines who I spoke to about the program. However, they had a problem picking up our things. The truck wasn't big enough and they had to pack a lot of the furniture on the back of the truck open and tie it on. Some of our furniture was broken. Also, I just found that they underestimated the cost the move would be. It ended up costing us almost $2,000 more than the original estimate. And the way they estimated the cost is fraudulent. Also, the insurance coverage for broken or damaged items is ridiculous. They don't provide any insurance coverage. It's 60 cents per pound. So, if I had a 1 pound extremely valuable vase, they'd give us 60 cents for it. I'm not sure if this is in industry-wide. My understanding is estimating the cost by pound is not the best way to go about it. I would never use them again.

The customer care that they showed and the way they followed up on things and the assurances about the security of our goods made me go ahead with them. My moving coordinator was terrific. She was very helpful and made it really easy for us to change the dates when we needed to. It took us about four dates to get the right one. The people who came to our home were really good. They were polite and full of energy. There was a couple that were the primary people, and then they hired a local person. All of them really worked hard. They took a lot of care with our items. They did things that probably were not required of them. For example, we'd be moving something ourselves, and they’d pitch in to help us. The woman in the couple didn't do as much as the other two men, but if I was packing and wrapping something, and if she was just sitting there, she'd help out. So that was really very nice.

Colonial's service was good. I had no issues with them. Even the company that they used was really good. When they came, they were prompt. The crew was amazing. They were very clear. They gave me clear guidelines and insurance. We were a little apprehensive because of the TV. They said they were going to take everything. And then if I wanted to insure something, they gave me options. They were very transparent. They didn't force me to anything. They got me all the information. They wrapped up within three hours. We had four hours to pack. And then we were initially planning as soon as they are done, within one hour, we'd be off but then we took a long time to get it done. But from their end, they were very quick, very prompt, and they let us know in advance they'd be there, and they took care of everything.

Colonial Van Lines outsource to local people and I never saw a truck that said Colonial Van Lines come near me. Also, it was not just one team coming in to take care of your move. The movers came to our place at 11 o'clock in the morning and when they opened their truck, they discovered they had no packing materials. They picked the wrong truck and that was a dispatch problem at their yard. These guys were not very professional. They came from Baltimore and traveled 100 miles but did not check their truck. They said they'd be back in an hour or so and that they were going to go buy the stuff locally. But they ended up going 75 miles to their designated store then came back for hours until almost 5:00.

I used Colonial and I had a good experience. So when we needed moving services again, I called the same representative that I worked with before and he was able to help me again. His name was Nicholas and he gave us exceptional customer service. This time, we were wrapping up an estate situation when my father-in-law had passed away and we were moving some things out of the house that he had given to us down from his house to our house. I made a list of the items and the pieces of furniture that we were going to move, and I estimated the number of boxes. When I was talking to Nicholas on the phone, he had a pretty good sense and we worked it out together. On the moving day, we had people who arrived on time and worked hard. They worked quickly and they were efficient. They listened to inputs and were polite. If my friends asked me about Colonial, I would tell them to call Nicholas.

Colonial Van lines is borderline criminal. They were two weeks late with no communication -- I had to call them every time. They coerced payment before I was willing and before our contract agreement by holding my belongs hostage (charging and additional $3,000 to hold my delivery until I paid prior to shipment rather than upon delivery as the contract stated). Among the things they damaged: Grill, baby changing table, bed frame, dining table, children's toys, glassware, about 50% of my boxes were crushed. I am still missing a $500 portrait. They scratched my walls, damaged my floors. They didn’t confirm the shipping manifest at pickup or delivery so I had no way of confirming if my belongs were even shipped (also a contractual obligation). And they won't pay a dime back to me for any of the damages or hardship. Do yourself a favor and avoid Colonial Van Lines at all cost.

At the beginning it seemed as though this company was pretty good. They signed me up and I told him a date for moving. Not once they tell me that that initial date was the date they used to return your deposit. I talked to numerous people throughout the time and it did not seem organized, but very chaotic because there are so many people involved. I did not have one person that was my contact which I would have preferred.

I would recommend Colonial. The movers showed up on time. They were very efficient and did a good job.

Their price was reasonable and scheduling was easy. We had a hiccup with changing our date to a later date and they were very accommodating with that. The communication was redundant but that was with the people over the phone. Once we were able to work with the driver who was driving for us, the communication was really good.

The movers from Colonial were good with everything and nothing got damaged. The move was from Utah to Ohio, which was between 1,000 and 2,000 miles. It took them one to two days to get to my destination and it was pretty quick for me. On the day of the move, there was some miscommunication with time and it took the movers a while to get to me. It was a bit weird and Colonial said they'd call me. But they didn't really call me. The person moving was the one who did. In fact, I didn't really hear much from Colonial until after I moved and they asked me to leave a review.

Everybody that I talked to were very professional and always very polite and everything was done very quickly. They accommodated our time window. It was a very positive experience all the way across.

My experience with Colonial was all good. The pick-up was in Houston, Texas and the delivery was in Boston. It was quick. By the time I flew back to Boston, they were showing up within the next day or two. The only thing was the windows for pick-up and delivery day. You get a three-day window. It would be nicer to be able to control that better, but they said it was industry standard.

The communication with Colonial could have been a little better on the pickup. They were 12 hours late and it was tough getting access. But once they got there, everything was great and the guys did a super job.

The people I talked to on the phone were great. They worked with my schedule. The actual movers were a notch below what I would expect. Also, the cost was a little much. For what I paid, I didn't get the quality that I was expecting. There was general rudeness to my husband 'cause my husband tends to insert himself. I have an adjustable bed that you have to pick it up and turn it on its side. You can't roll it because the legs will break. They didn't break them, but they rolled it anyway. I'd recommend Colonial but not the movers that they sent out.

HORRIBLE EXPERIENCE!! In October 2023, we booked Colonial Van Lines to move us 2000 miles across country. Our belongings were scheduled to be picked up in California on November 14th - 15th and delivered to Alabama between November 18th to 27th. We immediately booked airline flights to arrive the day before our items were scheduled to be delivered. The company picked up our items on the agreed upon date. All seemed to be going as planned. I flew to Alabama on November 17th and waited for my belongings to arrive. We were contacted by Colonial Van Lines and informed that our delivery date would be delayed until December 1st. Then they called again and postponed delivery until December 7th.

I called different companies and Colonial seem to be the cheapest. They were also upfront with everything and were really nice to work with. The reps were great and showed up on time. They packed everything really well and nothing was scratched, dented or broken. They showed up on time at the other end and unloaded everything and unpacked everything. It was a nice experience and I would recommend them.

Every single company I contacted for an estimate continued to spam me and my email was loaded every day. But Colonial assigned me a moving concierge, Nashina. She gave me her number and I was able to contact her. She made it easy. When the movers arrived, they were careful with all of my things and those that they thought needed more security as far as keeping them safe and clean. I had antiques and I only had one thing arrive that was broken, and that was just a frame to a futon.

We moved from New York to Virginia. We needed a house moved and we used Colonial Van Lines. We boxed everything ourselves and their guys were doing inventory as they were loading our stuff on the truck. But they packed up the mirrors and the lamps. The crew was phenomenal when they were moving the house from New York. But when they got here in Virginia, they were getting tired. They overlooked a lot of stuff that were slated for upstairs and they left them down here. But that's all right and we'll work it out.

I had to put my house on the market, and after the Realtor took photos of each room, Colonial got a copy of those to estimate the inventory and quote for the move. We went room to room and they asked which items we were taking with us. We boxed a third of the stuff, then the movers came in and packed, boxed everything else and moved it all out in one day. They came at about 9:00, and by 4:30, they were gone.

The woman from Colonial Van Lines was great, and we came to a price based on the amount that we had and the weight. There were some extra things and they incorporated that into the price. One of the things that I was disappointed with was the driver made the decision not to bring the some of the items that were arranged to be brought here. I asked the driver why he didn't bring them and he said, "Oh, they were too heavy." I said, "These items were things that I had discussed with the woman when we first started figuring out how much it was gonna cost. And it was factored into the price." These items included two large speakers, a weights set and a small 100-year-old gas heater. They're down in Florida now, while I'm all the way up in Idaho.

Over the course of a month, the amount of time that I spent on the phone or exchanging emails with Colonial was five hours. Everything was fine with the moving coordinator, but the initial quote came in significantly lower than I ended up paying. It felt a bit like a bait and switch at the end of the day, but at the same time, I originally quoted to do a lot more of the work myself, and I ended up not doing a lot of that work. However, I still think overall, it sounded like it was gonna be cheaper than it ended up being.

Resolution Rep Donna contacted and we reached a resolution for some compensation. Thank you for understanding and as I said overall experience was great.

I was very happy with Colonial Van Lines. I had used them before and I was very happy with the previous move. I used someone else after that, and they were horrible. So, I went back to Colonial and they were great. They went above and beyond. The moving coordinator was very responsive and communicative. They were always there if I had a question. And even if I didn't, they always sent me updates. So, the communication was excellent.

I am entering a 2nd review for Colonial Van Lines because the Resolution Department, specifically Donna, listened to us, completed a thorough investigation, and treated us as a valued customer. This does not change our experience during our move (the review is below) but it does change our overall experience. Customers just want to be heard and respected...Moving is very tough all by itself, so customers rely on the professionalism of a moving company to do right by us....and if they don't, then I am appreciative that there is a person like Donna who cares, who demonstrated kindness, and showed us respect.

Had a horrible experience with Colonial and would not recommend. Packing: A deadline was shared more than a week in advance in writing as this involved a home sale. Colonial pushed packing out a day despite knowing the date/time windows. 2 people showed up to pack a home - unheard of. Packing took over 16 hours and finished 4 hours before the deadline. Communication between the Colonial "dedicated rep" and Colonial logistics was incompetent at best. Calls and emails sent to them were ignored ~ 75% of the time with an unwillingness to coordinate reasonable and standard issues (i.e. coordinating deliverables and needs for the packing team).

Colonial Van Lines' people moved us and it was confusing because they contracted out with another company and that wasn't entirely clear to us when we first spoke to them. So we didn't deal with Colonial Van Lines very much and most of our dealings were with that Glass City Movers. Colonial was difficult to work with and we found it strange that when we scheduled the move, they gave us a range of days for when the truck would come, and also a range of days for when the truck would drop things off. So, we didn't have any certainty as to when the moving truck would come to pick up our stuff, or when they would drop it off until when they showed up. It was super disruptive not to have a date at a time. So it there was a weird hurry up and wait thing which was super inconvenient. We lived without a bed for a couple of days.

I'm very satisfied with Colonial Van Lines overall. I dealt with three internal people from them. They were very on top of it. They called me to follow up after the move and before the move. The movers themselves were very good. There was a little disconnect with the weight. It wasn't as straightforward as I thought it was gonna be, so there was some additional charges because of weight. There was no disclaimer. When we went over the inventory list, I had boxes. When you move, you don't really know until you put everything in a box and go. So I kinda overestimated, but then their final estimate came in a lot over. So, they could have been more clear on the charges. I was over the weight and I didn't know until after, and then there was an additional $500 charge. Other than that, it was straightforward.

The rep who worked with me was spot on. We were under on the weight a little bit. But other than that, everything went great. They showed up on time, did what they were supposed to do, and they delivered when they said they would deliver. Didn't have any damage. And we've had companies before that. They were three weeks late delivering. These guys were fantastic. The price was also half of what we got quoted by six other companies. This is the best company we ever used.

Everything went well. I liked what Colonial Van Lines charged me. Whatever the rep quoted to me was right on the money. I was very pleased with that. Also, Colonial was prompt. I'd recommend it.

Everything was always very positive when I talked to them about changes and things like that. They have good customer service. Also, the process overall was pretty cut-and-dried. They showed up when they said they were going to show up. They gave me advance notification of coming in so I knew when to expect them. Also, they listened to what I had to say in regards to what I wanted to have moved and the care that I needed to have taken for it. They were just very expedient and respectful of my property.

The moving coordinator from Colonial was good. The process was done over the phone and he gave us a quote for it. It was good. The only real complaint I had is we moved the gun safe and somebody's wires got crossed. The person who bid it knew about it, but somehow, the people who showed up to move it did not. They moved it, but they didn't have the right equipment to move it at the time. Other than that, it went well. There were a couple of pieces that disappeared, but I'm not 100% sure they got loaded. I'd use them again.

I would use Colonial Van Lines again. They picked up on a Monday and delivered on a Friday. They did what they said they would and largely met the expectations. Everything worked out well. They were more accepting of an easy payment process. They took a credit card upfront instead of me getting a money order for my payments. We had things packed up, boxed up in big Tupperware crates to some extent and into boxes. We had a few large furniture items. We were in an apartment because we sold our long-term house a year before that. So, we had downsized and got rid of a lot of junk, and had it packed and stored. We had everything ready to go. Colonial came, loaded it, and were able to do it within five hours total. On the other side, they were able to offload within four to five hours.

I would never hire or recommend this company. They give you low estimates to get your business then after delivery hit you with the true weight of your belongings. I was told I could have x amount of boxes weight was not mentioned until they picked up my belongings. I paid close to $1400 over the estimate. I did not take my heaviest items, a Cindy Crawford armoire, a 65-inch TV entertainment center, and a solid wood full-size futon. If I brought these items my quote would have gone up probably by a couple thousand. After wrapping and their actual weight!!.

Company resolution department removed my issue.

They handled every detail with great care, and the entire team was exceptionally friendly and helpful. The relocation proceeded smoothly, and I was particularly pleased that they successfully transported my piano, which was my top priority. I highly recommend them as a reliable cross-country moving company.

Colonial Van Lines was responsive, from a customer service standpoint. They were very helpful on the front end on what I was asking when I was doing my research. It was my daughter’s move that I helped pay for and she had good things to say. They were very good to work with. They had to wait and when they did the pickup, it had to be across the street. That wasn’t ideal for them but they did it. They also had to wait on the drop-off outside the parking lot waiting for availability to the access to the apartment and they did that with no problem. I was able to communicate with the driver in both cases. They were good. Everything was done seamlessly online through photographs for the quote. It was a very amenable and easy process. I've moved many times in my life years ago and with the technology availability and the access to drivers and the customer service, it was very well done. So all in all, it was a good experience.

They were supposed to send two guys but only one showed up and it took him twice as long to do what he needed to do. But he was very good and he got it done. They were quite good about keeping me informed as to where my stuff was. They were about two or three days late from the date that they had told us but it didn't really matter to me because it was going into a storage unit, so there was no rush. Although, I had one broken item when I got it unpacked and I'm still unpacking. But overall, I was satisfied. It was a good experience and I would use them again.

In my experience with Colonial Van Lines, they did a great job and they were very sweet people.

Dealing with the reps from Colonial was good. I was surprised. I figured someone would come out of the house but they handled it over the telephone. We talked, room by room, about what furniture was being moved. When the movers came, it worked well. They were very efficient. I thought it would be a bigger crew, but it was primarily the mover and a couple of helpers that he had at one end and the helper here on the other end. I ended up giving the primary mover a big tip. They did a good job. We were very satisfied with Colonial Van Lines

I would recommend using Colonial Van Lines. They met my schedule and needs. I received good customer service. They did a lot of the packing for me. They were very good. And at my schedule, their price was reasonable and I liked the people that they sent out. I also liked the people I talked to on the phone. It was a very good experience. I plan on making a move in March. I'm moving some things back to that house and I intend to call them.

The movers of Colonial are really friendly. They were here for two hours because we had issues trying to fit things in. But everything went really smoothly. Everything was fine with the condition of the items.

They took care of everything and they were all very friendly and helpful. The move went rather smooth. They got my piano in, which was really the most important thing. They're a good cross-country company.

I used Colonial to move from Maryland to CO. Wish I could give it no stars. We have moved numerous times and I have NEVER had such a terrible experience. The two people I dealt with regarding scheduling were unpleasant. The communication was terrible. The packing was incompetent. No boxes were marked. Items were just thrown in. TV was destroyed. Pottery broken. Small tables that should have been wrapped in pads were thrown in the bottom of wardrobe boxes and arrived scratched and damaged. I unfortunately did not buy extra insurance because I have never had this kind of experience before. DO NOT USE THIS COMPANY.

I like talking with the person that helps connect customers with the movers. I enjoyed their honesty and they were able to work it by schedule. Colonial's price was good too based on what I was seeing for other moving companies within the area. They were blunt about what the actual cost would be, what I might see somewhere else, what I was gonna get if I ended up doing less days, and where I could get money back. It was no frills and I appreciated that. I didn't have an actual move-to address yet but they were good about working with that. They said, "We put things in the storage. Let us know what the address is and it should work out." The drivers were very sweet and communicative about what time they were coming. They were very good about calling me and keeping me updated about things.

Colonial's customer service team was outstanding. They kept me apprised the whole way. But I was surprised at the size of the truck that they sent to pick up my load. I told them I could accommodate a semi. It was not a problem. But they sent me this little box truck so they barely got everything loaded into it and stuff was stacked that I didn't want stacked. At that point, I was kind of at their mercy. Then, there was more handling involved. I was under the impression that they were gonna send a semi, pick up my load, and then go to the next stop and maybe pick up another load. It wasn’t explained to me that my material things were gonna be handled multiple times on and off trucks.

I had a wonderful experience with Colonial Van Lines and our representative, Chad. It was a very large move and I have two children under the age of three. We had to trust him and the team to coordinate the move. I did not want a truck that was gonna stop somewhere and unload the stuff and then reload it and try and move it back. So, things would have gotten messed up. I give a lot of credit to Chad who helped me get the weight estimation. We did a really thorough dive of my home inventory. Based on that, he was able to give me a realistic estimate and it was very accurate. He did his due diligence and I did mine and, and I'm really, really glad. I've already recommended their company to a friend of ours who was making very similar moves.

Working with the rep was okay. There was some change in the schedule of the delivery time at the last minute about which I was not that happy. On the last night of the delivery window, they just called me and said, “Oh, I couldn't deliver tomorrow.” They had to reschedule to the day after. Also, there was one crack after the delivery on my apartment wall. I tried to call customer service but they didn't respond to me even after two months.

Colonial Van Lines quoted me something that sounded reasonable. They also seemed very thorough, followed up several times and walked me through the process. But once I started getting everything packed, I realized that what they estimated the amount of boxes would be was incredibly low. They had quoted me $5,000 but I ended up paying $12,000. They said that it was based on weight. They just estimated about how much they figured a house of my size with its possessions would cost. They lowballed it so much that it sounded a good deal. The crew was fantastic other than they treated every box the same, whether it said fragile on it or not. Even the boxes that said fragile were packed underneath heavy boxes. I've had movers before so I expected that. I packed really well so nothing ended up broken. But they were very personable.

Moving in when we got to our new place wasn't nearly as good as when moving out. When we got here and they had our stuff here, they didn't wanna take a regular money order. They only wanted to take postal money orders. We had the money orders already, but the postal money orders were tougher to get. So, they wouldn't unload our stuff. And they wanted payments before they unloaded the stuff, which was 10 grand. Having to get 10 grand worth of money orders was hard enough. But trying to get 10 more grand in a different form of payment that same day was a real headache.

I called a few places and they gave me estimates. One of the companies sent a fellow to come and he went through everything with his iPad and marking down what I had. On the other hand, a Colonial guy just did it over the phone and he was pretty good. I liked the quoted price I got. The only thing was the service was not as accurate as I thought they would be. The quote that the guy gave me was considerably lower than what I ended up paying. I felt lost and I tried to correct it as I went on. In fact, we gave away some more stuff after the initial assessment and I thought I had less than what the initial assessment was. But I was told that the weight of the load was much higher than what he estimated. But there was no way for me to tell how accurate that was.

I was retiring and moving from Southern California to North Carolina, and I had three different bidders. Colonial called me and asked what I had. I walked through each room and told them, and their price was competitive. The movers were good too. Now, everything is in storage.

After moving my parents out of state, we were wondering about Colonial as a company. Just finalizing all the details of the move with the resolution person, Donna, she was amazing. Not only did she listen to my concerns and sympathize with me, she worked to get us a compensation for what we dealt with. She did not need to do that, but I could tell that Colonial wants to keep a good name for them, so they hire experienced people to fix any issues that occur during a move.

They have the best price. My experience with their rep was very good. I talked to him on the phone a couple of times. Then the guys came in, they packed everything up and put it in a small truck because it was tight getting both places. The same truck and the same two guys came down, dropped the furniture off. I was only here a day and they were here the next day. The timing was perfect. I definitely got what I paid for.

We talked to a guy on the phone, told him everything we had and he quoted us and sent us an email. Colonial delivered with their trucks and did not contract the move out to anybody else. They delivered on time.

The guy who brought our stuff to us and who was in charge of moving us out was amazing. When the guys packed everything, they did a really great job. They took some things I didn't want them to take but that was a language barrier. They did break my childhood rocking chair and tried to fix it and did not tell me. That part I was upset about. But everything else was great. My only complaint is the communication with Colonial about when the stuff was arriving. We called three days in a row and nobody could tell us. We were within our window and nobody could tell us when it was coming. Then, we got a phone call on Saturday from the guy who was driving our stuff and he said he would be here in 30 minutes. Thankfully, we were home.

The lady I talked to did the inventory online first, and then somebody came out and gave a different estimate. I said, "Why is there a $1000 difference when he did it?" I didn't understand that. I called the main office after I got moved up here and asked, "Why is there a $1000 difference when he does it? Then when somebody writes the invoice, what I have to sign is the $1000 difference." It should be the same one and not what the driver says. They said, "Oh, yeah, yours is less. You're good."

The moving coordinator was very efficient and pretty fast. But it was kind of hard for me to get in touch with the account manager. Every time I called, he was not available. He just works in his own schedule. Also, they gave me an estimate on the timeline but it was way off. It was three or four days late and they didn't give any indication as to why. It was frustrating but they gave some refunds for being late, although I feel like the refund was not enough.

The pickup went smoothly. But somehow, I fell into a hole in the delivery part. There was a lack of communication initially. There was an, "Okay, we'll call you back tomorrow." And then it was three or four days, and then I finally called. The person I had been talking with had moved to a different job. So, the new person had to figure things out. But they got organized and it worked out fine. The delivery went fine as well.

Colonial Van Lines understands what they're doing. They are a decent interstate mover. But the experience depends on the people that you end up working with. The representative with Colonial was on point. However, they told us what was gonna happen, but once we got into the move, that was not how things happened. It was a total pack and move for a three-bedroom, two-bathroom apartment. We detailed all of that out.

I'm still waiting for Colonial to pay out my insurance claim related to stuff that was lost during the move. They lost a few items. It was generally fine. The cost of the move ended up being significantly more than the estimate. They essentially asked what was getting moved except they asked me very vague questions and then they underestimated the weight. So let's say, the estimate was four grand, it ended up being nine grand.

The experience with Colonial was overall positive in the sense that they were able to get back to me in a timely manner and I was able to talk to someone on the phone to build my inventory. That was good because it took away some of the stress of doing it on my own. On the other hand, we ended up doing an inventory that was lacking a lot of the details that the movers wanted.

I used Colonial Van lines before on a previous move and I was very satisfied with them. So, I figured why go cold turkey with someone I don't know and go with someone I do know. This time I moved from Mississippi to Ohio. The moving coordinator was very good. I had the same guy. He already had my list of what I moved up there. So, he knew what I was moving back. The moving crew was outstanding. The guy was unbelievable. First off, he was extremely professional, extremely careful and thorough and took very good care of loading and packing. I had some very fragile things that we were concerned about and they made it with no issues.

We moved from Las Vegas to Minneapolis and the estimate they gave was good. There were just some issues with scheduling delivery. We told the rep when we were closing on the house and when we could accept delivery. The initial estimator said that wouldn't be a problem because they gave me a window that was within that and they would schedule the actual delivery in the window after closing. But just prior to pick-up, they said that they needed to deliver on a specific date, which was the day of closing when we weren't gonna have the keys yet. There was a little bit of back and forth to get that fixed and it took about two or three days. The resolution was that they would have the driver deliver the day after his schedule. Then, we had a couple of damaged items and four items were damaged during delivery from the truck into the house or during unpacking. We're still waiting on the claim. They said it could take up to 120 days.

I had a good experience with Colonial Van Lines. I only had one complaint that I gave to them. They use other truckers and I asked many questions about this, but the people are actually part of them. So when it came time to pay, my agreement was with Colonial Van Lines, but the other trucking company asked for payment right there on the spot when the move was completed. But that was not who I signed the contract with. So that was confusing and there was a little tension-causing because it was on a Sunday. I couldn't get ahold of anybody. There was miscommunication and Colonial acted like they didn't have any responsibility at that point, which was the only time I thought that it was out of character for them. But it all ended up working out. It was all remedied and taken care of.

My experience with Colonial Van Lines went very well. The drivers and the movers were wonderful. They were very kind and hardworking. Their quote was also reasonable. Some companies' quotes were ridiculously high. This was a one-bedroom apartment we were moving my son to. Normally, we would have done it, and rented a truck, but my husband was not well and we couldn't do it. We ended up with Colonial and we're very pleased. Their customer service was very good. However, the drivers were very late coming to pick up and I couldn't get anybody on the phone for a while. But that was the only issue I had.

Every two years, I move because I'm in the TV industry. I price shopped four different moving companies and I liked what Colonial had to offer the best. Being a single guy with a dog, my inventory was pretty easy. I have a living room and a bedroom. In terms of big pieces, I have a couch, two TVs, a couple of end tables, a bed, a dresser, and everything else was in boxes. I only had about eight boxes. It was light.

Updated on 03/01/2024: Colonial Van Lines refuses to take responsibility for the negligence of its employees. I paid for a ‘full pack’ but ended up packing about a quarter of the boxes. Of the boxes packed by Colonial Van Lines employees, a full third of the items were damaged or destroyed completely. Colonial Van Lines will not take accept responsibility for a truly bad move. Maybe other people have better experiences, but do not let Colonial employees pack your belongings. For example, today I cleaned up glass from a broken picture that was in a box with three other much smaller pictures with metal frames, none of which were bubble wrapped or otherwise separated from each other. The mover also added a heavy book to the box with pictures.

They were really professional and helpful. They were always good about answering my questions. In regards to when the stuff would arrive, they always made it clear that there would definitely be a range. They were good about expectations. They were also definitely the cheapest out of the options I had.

If there was an option to rate these guys as -10, I would have. First - I selected Colonial because I was informed they employed all their drivers and owned all their own trucks and did not outsource jobs. Wrong - an outsourced company showed up at my door on moving day. Second - they totally underestimated my furniture/furnishings and could fit everything on the truck they brought. Offered to load the rest take it to storage unit and come back and get it - mind you I was moving 16 hours away. They said it would be a few weeks before they could deliver rest of my furnishings.

Everything with Colonial Van Lines was very smooth and our stuff was smoothly transferred to Chicago. The thing is that when we negotiated the contract, all the details about the stuff, the size, and weight went very smoothly. However, once I signed the contract and then paid the deposit, the employees were less responsive than before. Usually, there was no response. Then I felt a bit anxious because we were very close to the date that we needed to receive the alerts and how we could coordinate with all the processes, but I just received the email that's like advertising where I was told, "Okay, someone will reach out to you for that alert." No one reached out to me two days ahead of the assumed date. So, I called Colonial's customer help desk mainly for complaints, and they started to escalate my issue, raised a flag, and then asked the corresponding employees to help me out.

Colonial Van Lines was sometimes not responsive, especially after they picked up my things. They didn't provide a tracking link. Every time I had to ask them about the location of my stuff, I had to call them and they weren't responsive. Also, they were the main company that I paid, but the company that came to pick my stuff up was different. So, it seemed like these guys are brokers for the actual moving companies. I paid the deposit to Colonial Van Lines, but the balance during pick up as well as during load-off was given to an East Coast van line. So, the bills were weird. It was a bit expensive than what I had thought. And I was concerned for some portion of time after checking the credibility of the process online. But I got all of my stuff within the time and range, so everything went well at the end. I got each and every of the boxes, and everything was safe and secure.

Overall, the scheduling was okay but it took us a little bit to narrow down exactly what days we were gonna be having the truck come. A better narrowed down timeframe would be good. Otherwise, they were very good at answering our questions and I had no problem with them. Also, the company they contracted was absolutely phenomenal. They worked really hard at packing all of our things all day and we had wonderful experience with them.

Donna with Colonial helped me get a resolution to the move issues we had. Colonial will reimburse us for the expenses to move the missing furniture to Arkansas. We really appreciate the efforts to resolve our issues.

There was the travel time, and we had to sit overnight because we were crossing state lines. But It was a good drop. The crew was very pleasant. But when I was told by Colonial Van Lines that it would be the same day, I suspected that would be wrong when I'm moving 200 miles and they would not come until afternoon. And there was no way they would get my bed set up that same day in my new place. They knew where they were coming from and where they were going. One of the promises made was, “We tear down your bed today. We put it up in the new place the same day.” If they're not gonna arrive in time to do that, they shouldn't make that promise.

My experience with Colonial was a lot easier than I had anticipated. Some of the other companies that I used wanted to do video walk-throughs. But Colonial was willing to work with me to get what I needed done. The quote was also accurate. My price didn't go up or down after the move. It was time-consuming, but it was worth it. They had to pick up from one location and do an additional pick-up from a second location and then drive to the final destination. They did it all in one day, moving from Illinois to Tennessee. The moving crew was awesome. They went to work immediately and they got stuff done a lot quicker than I thought they would. When they loaded it up, it only took a few hours, then the travel time. When they unloaded it, it took even less time, so I was very impressed. I would absolutely recommend them.

I told Colonial what I needed to move and they were good. We had pre-boxed 25 boxes because I was trying to keep the price down and they took them and boxed up everything else. They did a good job. The moving crew was very nice. One of them didn't speak English, but the other one was very nice. They answered all of our questions and worked with us very well. It was a good experience.

When I called the first time to get everything set up and I knew I had to backtrack the date, Colonial was fine with that. When we moved here, we weren't sure if the sellers had moved out. Plus, Colonial gave us time to get everything situated in Tennessee. The first person was very thorough and explained the process. He was very informative, kind and reachable. Sometimes, you would talk to somebody and it'd be hard to contact them back. He also followed through to make sure everything moved accordingly and smoothly. So, it was a great overall experience. Colonial called us a week in advance to verify the time and to let us all know when to expect the movers. And the movers fell within that timeframe. So, that was perfect, too.

Colonial was responsive in terms of my inquiry with them. They gave me all the information I needed and were flexible with any last minute changes. So, it was a very friendly experience to work with them. I didn't know how much stuff I was gonna have and it was sort of adding things as I was going along because I was setting up an apartment for my daughter at school. I probably wouldn't know until the day before the guys from Colonial get there. The rep said it was fine and to just give them a rough idea and they could even take care of it when they get here. So, he was very helpful.

I had to move for work. I had Colonial Van Lines move a one-bedroom apartment. The communication on the corporate end was good.

It was a really good experience with Colonial Van Lines. They took very good care of my furniture and they wrapped it really nicely. It came and they unpacked it and put it together. They did a great job. They also kept in touch with me throughout the whole process even up to the date of my move date. Everything was great.

The Colonial coordinator called me, asked me what I needed, where point A to point B was, gave me an estimate, and then a company came out a week later. We started moving in the morning and then got done that night. There was no damage. It was smooth.

The moving coordinator was professional, answered all my questions, and was very helpful through the whole process. We estimated how many pieces of furniture I was moving and how many boxes I was gonna move, and the quote was accurate to what she said it was gonna be. Moving day was fine too. They showed up when they were supposed to and got my stuff loaded within two hours. It took two days for them to get here, then they got my stuff unloaded and everything was fine.

I was happy with Colonial Van Lines. The driver was here before we were. I couldn't get the money. I was fortunate that the men that were there to upload the truck had money to pay the driver so we could finish that transaction. I just knew it would be automatic from my credit card account. But it was not. That was my only complaint. I wish I had Colonial do everything, but I didn't. I would not have had many people involved. But that was my fault. I just thought that would be too expensive. But by the time we paid them purple people helpers, it was $8,000. I paid Colonial 16,000, so probably, they would charge me only $8,000 more. So, it was a lack of knowledge. But the drivers were very good. They came in and wrapped things up.

Everyone I spoke to, whether it was on the phone, email, in person, like the driver that came here with my things, was excellent. I was very pleased. I would tell anyone that's debating about using Colonial Van Lines to use them. They're a fantastic company. If I ever needed anybody to move again, like cross-country, I would call them. I wouldn't hesitate. And if anyone I know ever said, "I gotta move from here to here" and it would be a big move like I had, I would tell them to call Colonial. They were very good.

We moved for a new job from Saint Louis to Kansas City. We moved a two-bedroom, one bath house to a similar size house here in Kansas City. It went well. The moving crew was friendly and hard-working, and we had no complaints there. They picked up our stuff at our Saint Louis house around noon and they got done in Kansas City the next day at about 3 o'clock. They were good. They were productive, and didn't hang around and chat too much. They took a couple of breaks, which I would too.

I called several of companies and Colonial Van Lines was the one that gave me the best rate and the best timing, but still, the price was a lot. Moving itself is horrendous all together, and I always think that everything could be a bit cheaper regardless of who it was. Also, one thing that was not made clear was about bags. They said nothing could be in bags, but in essence, pillows, blankets and sheets could be thrown into bags. I tried to put everything in boxes, which was fine, but it would have been much easier if I could have known about the bags ahead of time. I wouldn't have put all these other stuff in boxes. I packed everything myself and it was quite a bit. Besides that, everything was really good.

Setting up my move with them was a very good experience. The two guys who moved us were the same two guys who delivered our furniture a week later in a different state. They were very polite and professional. The boy who was doing the driving had answers to every question I had. They were on time. This was as low stress as any move could possibly be. I underestimated the number of boxes but they gave me no grief whatsoever about that. They just loaded everything and calculated it in. It was truly stress-free. I definitely recommend Colonial.

Some of the stuff are missing and a couple of things are broken. Also, they should have given us the right estimate. They said they would take care of the photo frames and I just have to pay extra for the package. But when we came to receive that, they charged us 400 plus bucks just for the photo frames. If I had known, I would have trashed them and bought new ones. But otherwise, the service was good.

Colonial was amazing and their website was excellent. The coordinator gave me an estimate and said that it could change depending on how much weight I had. He was really informative and I liked him. Then, the movers were there on time and everything was perfect. When they came in, they didn't trash the house and picked up after themselves. I couldn't be happier and I've moved plenty of times to know how bad it could have been.

Colonial appeared to be very honest and they were able to answer questions that I had about how long it was going to take to book and about how much was it going to be. And we were able to get through approximately how much I had and make an evaluation quickly on how much I would probably need for the whole truck. We did all of that in a couple of days and we talked a couple times. I really appreciated how organized and intelligent they were about their business. I talked to some other folks that are still calling me now who are arguing and screaming at me about why didn't I book with them. But Colonial was so highly efficient about the few things that were relevant and super important to someone who wanted to move with them and I loved that.

If you're on the hunt for a moving company ready to mishandle a quarter of your belongings, overcharge you without addressing your concerns, and teach you the costs and benefits of suing a moving company, look no further than Colonial Van Lines. Our recent encounter with their costly relocation services left us deeply disheartened and frustrated.

The resolution manager called me and they were willing to discuss about claims or things like that. Overall, we had a good conversation and I appreciate the fact that they want to improve their services. The company showed a positive attitude by following up the review. I will recommend the moving services from this company.

I made plans with Colonial to move from Idaho to North Carolina and before the moving van arrived, I worked out a lot of the details with them to avoid problems. For example, in Idaho, where we were living, was at the end of a 5-mile single lane, unpaved road, and there was no way that a 20-ft moving van or bigger was going to get down that road. There was also no turnaround capability. So, we coordinated with the driver to arrange for a shuttle-type truck. I also worked out the details of the move as well as the packing and loading with the driver, and that went well.

DO NOT USE THIS COMPANY, they are the WORST moving company that I have ever experienced! Hands down! The full reason they are top ranked is because if you have an issue and they give you a small credit back they make you sign a non-disparaging agreement which means you cannot tell anyone how bad the experience was or they can sue you. The $200 credit they offered me was a slap in the face.

The delivery guys were good and very warm people. But the account manager who was taking care of everything was extremely rude, dismissive and very unprofessional. First, the rep told me it was gonna be tomorrow between 8:00 and 12:00. I waited all day. 12 o'clock came and there was nobody. I called around 12:30 and he said he never said that time. It was between 8:00 and 4:00. He said 8:00 and 2:00. Not 8:00 and 4:00. 2 o'clock came and they still didn't arrive. I called him back and he said he didn’t know what to tell me and that I was gonna have to wait. I'm never gonna use Colonial Van Lines again because of that gentleman.

I like that Colonial doesn't farm anything out. They put the stuff in the truck, and then they move it from one to the other. They gave me a quote. When they got there, it never changed. It was exactly what they said. They moved it properly and quickly. Not only did they arrive on time, they were there early. They were also polite and careful. They didn't overcharge me. They weren't the cheapest but they weren't the most expensive. I'll be moving next year and I'm moving to Arizona from California. I'll be calling them and using them again. There are so many bad moving companies out there and I've worked with a couple of them. It's refreshing to finally find a company that does what they say.

The rep constantly sent me emails and reached out to me if I sent him an email asking for a call. If I left him a voice mail, he would return it. When he wasn't able to answer my question, he reached out to whoever it was that he can get the answer from and still contacted me with the answer. He was on top of everything. I may go through Colonial again if need be.

Colonial was the most affordable option of the quotes that we got when we were deciding on our move. They were pretty helpful. They made sure that I knew what to expect and got us sorted for the most part. So that was good. I wish I would have known the exact timeframe for when our actual drop off delivery would be. But it's not an option and it's an industry-wide kind of thing. The Colonial reps were great. They got everything we needed, and made sure we had all of our paperwork together and on time. So that was good for us. The actual movers did a pretty good job. They were super friendly and really quick too. So I appreciated that part of things. They got the job done and we've moved successfully.

We didn’t have a good experience with Colonial. I thought that they would be doing the moving and that they had been in business for a long time. But that really wasn't the case. They subcontracted out to a third-party mover. They also told me, "Once you signed with Colonial, the price will never change." But I was charged $2,000 over my quote. Colonia Van Lines reached out to me by way of a Customer Resolutions team member who was able to satisfactorily resolve our issues with our interstate move. We have reached an agreement with the company for fair financial compensation for broken items and other complaints. Donna addressed each one of our concerns and really made us feel heard valued. Overall, Colonial Van Lines' communication was top notch.

The reps at Colonial Van Lines were great. They were all polite and super nice. They were really overscheduled, but they worked their butts off to get done and they handled everything pretty well. I'm proud of them.

Updated on 11/01/2023: After the debacle of the move, see previous review, Donna from Colonial Van Lines called us and did seem to understand that our move for $45k was a complete disaster, they offer us a 2k compensation for the 1/3 of our items broken or forgotten, the lack of reassembly, moving us a day late, and by a third company which didn't hold a permit certification for moving household goods!!! This is the way Colonial Vanlines makes extra money by hiring 3rd party with underpaid illegal workers, I would stay away from such company and when the investigation will be complete, we will review again.

Colonial Van Lines destroyed my hardwood floors while moving my furniture. After I told them, they agreed they would take care of it. Then, they denied my claim. The claims officers are incredibly rude and appear to be employed not to resolve damages caused by the company but to find ways to deny claims. I am now out $2200. I now see why they were the only moving company available on short notice. Be wary of this company.

Update 9/20/2023: I would recommend colonial van lines to anyone needing a long Distance move. The staff were helpful, returned my phone calls And very knowledgeable. All my Household belongings arrived safely And undamaged The gentleman that moved my furniture were more than accommodating and helpful.