Colonial Van Lines Reviews

The gentleman with Colonial that I talked to, Louis, was very thorough and gave me exactly what they were going to do, whereas the other gentleman I talked to didn't give me that information. Louis told me who would be calling and when they would be calling. He set my expectations, which I liked. The moving crew was late but they were very efficient. They did everything I asked and worked continuously. I was exhausted watching them. It totally amazed me what they put in their truck. They also cleaned up after themselves.

The rep with Colonial was very attentive. The communication was wonderful through the whole experience. He was constantly sending emails to update us. I had to cancel two or three different times but they were very good at letting me adjust then keeping in touch with me about all the steps. The other guy was good at calling and coordinating about when they were going to be there. My husband had bubble wrapped everything and they rewrapped a lot of stuff. They got it all on a 26-foot truck and delivered them to my brother's garage.

Colonial was the quickest to respond to our initial request. They came back and helped schedule the time. They were very upfront about the costs. They were helpful and walked us through exactly what we were looking for. What could have been improved was the coordination from the dispatch team. I got a couple of calls a couple different times from two or three different people that knew what was going on, but needed to talk to somebody else. They were always in the ballpark. More information is better than none at all but still didn't quite know who was coordinating anyone. But the guys showed up when they told us they were going to show up. They did a great job packing up and dropping off our belongings to the new place. They were delicate with our belongings too.

We liked that Colonial Van Lines was national and they and seemed more reliable. However, there were some complications in getting it set up. Initially, we had a window of the 17th to the 19th. We needed to be out of our place by the 20th and we were told that it was going to delay until at least the 20th. Then there were a few days where it seemed to go back and forth. They were able to pick us up before we needed to be moved out but that was a surprising part of the process. Also, Colonial was one of the more expensive ones that we looked at. Ours ended up being right at the minimum in terms of the amount of stuff we had. That was not as cost-effective as if we had gone with some others. But the quotes that we got appeared to be very reliable. It ended up what we were told we'd be charged and what we were charged in the end corresponded as well.

Colonial Van Lines was the most reasonable. They were very detailed and knowledgeable. The movers who delivered the furniture went above and beyond for us. They were extremely nice gentlemen.

Colonial was efficient. The only thing was since we're in North Carolina, we couldn't go and count all the inventory ourselves. Their quote ended up being low compared to what we ended up paying. But they weighed it twice and it makes sense.

Slow truck to Seattle - Out contract with Colonial states that our furnishings would arrive at our new home in Seattle no later than May 11th, after being picked up in Florida on April 22nd. It is now May 22nd, and we have just been told, AGAIN, that delivery will be delayed, and might arrive by May 27th. That is five weeks! It takes four days for a moving van to legally drive across America, obeying all the safety hours and rules. So why is it taking five weeks to get here?

The dispute with Colonial was resolved. They refunded the extra charges. We're all good.

Colonial's price was good compared to another quote that I received. I told them I would really appreciate it if the pick-up was on a Saturday because I work during the week. They said they would call me midweek and let me know what day it was going to be. As we got toward the middle of the week, I hadn't heard anything so I called and they told me it was going to be on Friday. I took off work and I went to the storage facility on Friday and they didn't show up. I called them and they said the truck broke down and they were going to be late. I asked how late and they said they would let me know.

I had to move pretty quick. When I called Colonial Van Lines, they were able to do it whenever I wanted them to. The drivers and the guys that unloaded my stuff were also fantastic.

It went fairly well with Colonial Van Lines. They called me and talked to me. That was a major difference. However, I was disappointed at the communication on the front end. I have glass-door cabinets and when I was talking to the sales rep, he said, “You just empty out those cabinets, and we will blanket-wrap the empty furniture." I had asked him specifically about that. Then I made a full list of all of my stuff and he gave me a quote. But when the moving truck showed up, they said, “This stuff's not packed. These glass doors require additional crating so, it's gonna be an extra $1,400.” He was saying he was not even gonna start loading until I make that decision. I wish that had been a little better communicated to me.

My complaint with Colonial was that, from an administrative standpoint, I got a ton of emails. Every time I got one, it had a name on it and it said they'd be following up. But then somebody different would be the follow-up person. It was very hard to know who was really my contact person and that was frustrating for me. I started with a guy, Kirk, whose customer service skills were great. He said he was gonna be my account manager, that he'd follow me through the whole process, and that he and his team will take good care of me. But he didn't say I was gonna hear from other people. Other than that, the movers were fantastic. They kept in touch with me and told me where they were and when they'd be here. Also, nothing was damaged or broken and they were very prompt in delivering at my new residence. They were excellent at doing their job and I was very happy with the service I got from them.

Colonial had lower initial appraisal and bid. If the estimate was low, their overrun pricing was lower than others in terms of cost per pound, cost per box, etcetera. The move was from Nashville to Jacksonville. I paid for packing, loading and unloading with furniture disassembly and reassembly. My company gave me about two weeks before I had to be from Nashville to my new job. I ended up driving down to the new job in Jacksonville with my pickup truck then I had to fly back to Nashville to meet the movers.

We got a couple of quotes from different companies and chose Colonial ultimately because of the price and because they were really responsive. One moving guy was sent out so I helped him because I felt bad. He was great and he said that the person who was supposed to come out with him flaked out. The only thing about this experience was there were a lot of delays. Our stuff was put in their storage facility in California for a couple of weeks. The driver mentioned it was going to be four and a half days to get them there because they were waiting on other movers. They missed their estimated time by over a week. But along the way, the representative kept us updated so that was good. It was just unfortunate because we were sleeping on an air mattress waiting for all of our stuff. In the end, everything made it nicely and safely to the destination. There was a slight difference between the initial quote and the ending bill but it wasn't major.

The rep I worked with from Colonial Van Lines was in touch frequently. She returned my phone calls, which is a 100% improvement over the first company we had selected. She did a really good job. We wanted to be able to know what was going on and she was on the ball with it. We were also super lucky because they had given us a range of delivery. They told us they had a two week window to deliver. We were hoping it wouldn't be two weeks because we would be camping out with nothing in our new home. We moved in on a Tuesday and they came on a Sunday the same week. The drivers on both ends were excellent, very professional, and did inventory on both sides, every single box and piece of furniture. They did a great job. We were really happy.

Working with Colonial Van Lines was professional and clean. The reps were all very nice. The woman who is in sales was above and beyond nice on the phone when I was getting quotes. The quote switched a couple of times. There was a slight difference, but I forgot to mention I have guitars. Just a couple of extra things they needed to pack up. It was not a big deal. It was $100 difference.

The Colonial Van Lines rep was very thorough and I had a good experience. However, there was a less poundage allotment that was given, for example, for a wardrobe. I was very thorough with inventory. And the other thing that I had a hard time with was, I packed up everything in our apartment, except for the kitchen, and I could not control the amount of materials that they used to pack up the kitchen. They were very thorough, but I would have preferred a couple of broken dishes than to pay $750 in packing fees. So, I wish that had been more of a communication rather than, “Thank you so much helping me pack my kitchen, but didn't wanna pay that amount.”

After talking to Colonial Van Lines and getting quotes, their price was good. They kept in touch with me and answered any questions I had. They were very willing to go over everything with me step-by-step, as far as pricing, and how they were going to handle the move. So, the personalization that they gave to the move for us was fantastic. I had other companies that I got quotes from that were very pushy, almost to the point of bullying. But Colonial Van Lines didn’t do that. The coordinator was very good and the expectations that I had after speaking to that person went above what I expected. The experience with the account manager was very nice. They worked with us on when we needed to pay this, when we needed to pay that and how we needed to pay it. Down to the penny, what they said it was gonna be is what it was. They didn’t go up on the price.

It went, overall, well, but there were a lot of hidden fees, which were far beyond what was quoted. The movers claimed they still had to pack and box stuff. It was almost $100 per box and it just accumulated. The prices increased from the time of my original quote. I was also not aware that Colonial Van Lines has a third party, so from pickup to drop off, there was another company with the truck and the moving labor. The communication outside of that was strong though.

This is the second time that I have used Colonial Van Lines. Last time, the experience was not so good because of the delay. But this time, it was very good. The delivery was on schedule and I got my delivery without any hassle. So, the experience is very good. It's a 5-star.

The moving company was very nice. Everything was packed during the pick-up and the staff just put them on the truck. Everything was fine and I was very satisfied with my experience.

I did a move across state lines and Colonial had the best price that I could find. Everything was good and the quote they gave was pretty accurate. The people were very informative and the moving crew was very nice. Overall, they were very quick and friendly.

I liked how quick Colonial could get the move done and their process of quotation. I had to move relatively quickly. I had a lot that was going on and I just needed somebody to handle the process for me. Colonial was able to do that. Two young men showed up early and they had a box truck. They were very professional. They were very careful with my things and they packed them very well. I moved from Texas to Oklahoma. They showed up the next day at my new house, unpacked everything, and put everything back. Nothing was broken and things went very smoothly. If I ever have to move again, I would use Colonial for sure.

Nashena was very helpful from beginning to end as I planned my moving needs. She was very detailed in her help with pricing from my Inventory list, and followed up with me as my move date approached. She was extremely professional in each and every dealing we had. Clear and concise instructions were given. Although after months of rescheduling we decided to go a different direction; I would highly recommend having Nashena assist me again if I needed moving assistance.

They were the most responsive. When I requested a quote, they got back to me within the hour and they quoted me a very good price. The rep was also very professional and helpful. I reached out a couple of times to add some more items to the list or with questions, and she got right back to me or, occasionally, a colleague of hers. They also moved everything in where I needed it.

Colonial Van Lines was wonderful. They were on time, courteous and great to deal with. They loaded perfectly, in a very timely manner, and got on the road. We met them at the destination the following day and moving everything out was swift and smooth. I highly recommend them.

The rep was very helpful, efficient and made room for our stuff. He was very nice. The moving crew was also very nice, as well as welcoming and very respectful. We moved three rooms and their productivity was good.

I got a quote pretty soon after reaching out, after finding Colonial Van Lines online. I immediately started talking to a representative and got things set up. The guys showed up the morning within the timeframe I was told, wrapped all my stuff up, and delivered it four days later to my new place. They picked up my stuff on Sunday and delivered it on Thursday. The only thing that didn't go perfectly as planned was the delivery time. They said the delivery time was going to be in the morning, but it ended up being in the afternoon. However, that happens and there was not much to be done about that. Everything arrived in one piece and I was happy with it. I highly recommend Colonial Van Lines.

My mom moved from Mississippi to Nevada and she had many boxes and things. Colonial Van Lines said they were gonna be there and they arrived on time. They got the things delivered on time too. The reps kept us up-to-date at all times and communicated a lot. It was a very good experience. Everything was as it should have been when everything arrived.

Everything was positive and the movers were phenomenal.

Colonial was accurate with the date and the time and they have decent movers. Moving day was an easy day. They packed and whatever was not packed properly, they redid it. The men were professional and they knew what to do.

Everything from start to finish went smoothly. I needed my stuff delivered earlier than the two-week thing and the agent was able to work with me on that. The actual pickup crew was very responsive as well. Colonial called me a bunch of times before the movers came and after, they made sure everything was good. It was friendly service, they have good customer service, and they were very clear on the details of billing. If I do another move, I would use Colonial again.

We talked on the phone to set up the move and then they sent me the information to fill out. I sent it back and they continually followed up with me to make sure everything was in line. They let me know a couple of days in advance when they were going to show up and they called me on the day of and said what time window. They showed up a little bit earlier than I expected, which was really nice. They were helpful as far as some of the things that I had neglected to mention or I forgot to tell them. I thought everything was packed by my standards, but apparently, it wasn't and they were very kind and very good about it. They told me how much it was going to cost if they wrap all the stuff and they brought up extra material. They had it all with them and it was very convenient.

My experience with Colonial Van Lines was perfect. Everything went like they said it was gonna go. They were reasonably priced and I liked the attitude of the people I talked to. They weren't pushy. They were very accommodating and kept in contact. The driver's name was Maurice and he was fantastic.

Everything was good. I moved to Atlanta, Georgia from Connecticut. However, it took so long. It took two weeks. I don't know what the delay was.

I was in the process of getting bids from different companies when I was in Myrtle Beach and Colonial happened to pop up on my computer. I checked on them and did a little bit of background check. I ended up calling them. Their rep was very cordial. I've moved enough times that I can tell when somebody is trying to pull some wool. He was surprised that I was able to come back to him with some things about the trucking industry. He backed up and regrouped when told him I drove a tractor-trailer for seven years across the country. He knew that he couldn't bamboozle me.

Donna is CVL's Customer Service and Resolutions Department is a true class act and professional. She reached out to help solve my issues and right the issues I had with my moving experience. Rating a 5 star review because of Donna.

The rep was very clear and a very good person. Good communication. Pickup was made on Wednesday, 16th of March, and delivery happened on 26th Saturday. The movers were good, hardworking people. The only thing that was a bit surprising was Colonial hired a third party company to do the moving. I wish I was told about that, that it’s not the Colonial’s own employed people who will come to pack and drive and deliver them. That is one thing that many people will not like. And if you were doing that, you should tell your customer that, “It will not be the Colonial’s own crew. We’ll be outsourcing this project and another company will show up.” But the people who came there were good people. They did their best to work.

Colonial won't last. Once they have your life packed on a truck you are at the mercy of a company that does not care or have the capacity to to do the job right. Lies at every stage of the move. Poorly packed, mis-labeled boxes, trailers and trucks that are falling apart, short staffed, unapologetic support, I could write a book on everything that went wrong. By far the most mishandled and stressful move I have ever had.

They arrived faster than what we expected and they were efficient. Everything arrived in good conditions. Nothing was broken. The two Josephs that I worked with were very good. One was in marketing and the other one was in coordination. The experience was great.

The reps that I dealt with were both really nice people. They were lovely ladies. They were very friendly and they had a lot of information for me. Once the moving was set up, the person I spoke to was really great.

Everything went fine with Colonial. The crew was courteous. They were good people. If I need them again, I would go with them again.

Working with Colonial was okay. They did a good job. The movers were great, too.

Everything was good. They did a great job.

The first gentleman I talked to was very helpful. However, there was a lot of changing of time as far as when my things were going to be delivered. It also ended up being late at night.

It was a very good experience with Colonial Van Lines. They were very professional. Things went as expected. They delivered everything on time. The team at Colonial Van Lines, especially Veronica and Joseph with whom I worked with, were very responsive and helpful. Their price was also very competitive and within budget for me.

Colonial was fantastic. Everything was perfect. The guys were great and nothing was damaged.

In February I begin to research companies. I requested a quote and got four responses Colonial Vân Lines was one of my quotes. The sales guy (Jonathan) was friendly and professional. He gave me some advice about staying away from a Brokerage company because they were a rip off. They would take my money and leave hanging as they try to find a company to move me. I didn't want that experience, so I listened to him. As I continued to look at quotes from other companies, Jonathan continued to call. It was all a scam to get me to go with his company. They decided they would match any offer I received, so I believe this was a reputable company I was dealing with at the beginning. So, after thinking about it, I decided I would go Colonial because Jonathan assured me, they were not a brokerage company and the movers would be on time and I would get my items shipped on time to me.

I loved using Colonial. Everything was awesome. The movers who came to pack me up were incredible. Then when I got here, it was the same thing. The movers were exceptional. However, Colonial told me the more I do, the cheaper it’d be. I packed my entire house by myself and thought it was gonna save me money. But I regret all the work that I put into it because it didn't save me anything.

It was a very good experience with Colonial. They told me exactly what the cost would be and it was only $5 off. They did a very good job of estimating the weight. The senior moving agent was very informative. He kept communicating and wanted me to get with him if the smallest thing went wrong. He was, customer service-wise, all over everything. The other agent, on the other hand, sounded like she was bored and just getting through it, talking fast. She was not a good customer service representative for the company. The interaction was very dry. She wasn't a happy person. But the people that Colonial used to do my loading/unloading were extremely nice and did a very good job. The only thing I had was one tiny broken bowl but that was fine. It was probably my packing more so than the moving.

The crew was great. They were really nice people, as well as efficient. They loaded the items and delivered in three weeks, but being qualified, I told them I was not in any hurry. It was articles for my mother's estate, so it didn’t have to be a rush. I’ve had a really good experience. Colonial Van Lines made it easy, and I can’t complain at all. There were no changes from the quote to the final cost. They were very good about reviewing it and keeping me abreast on what the prices would be. I would definitely tell people to check and get a quote from Colonial, at least, if they did not have anybody.

Everything went well. I was happy about it. Bobby, the driver, called me in advance. He did exactly what he said he would do. However, I've gotten probably a dozen calls from Colonial. I've been patient and answered questions but that part of it has been a little bit over the top. I can understand good communication, but it's been excessive communication.

Best estimated cost. Too many contacts. Lack of management of delivery. Pick up went very smoothly. Had to pay for an extra day delay in loading ($500). Delivery was the worst experience we have had in many moves as a career military family. Again we paid for two extra days for delivery ($1,000) date and storage which could have been eliminated if the driver had changed his delivery route. Our antique dining room table legs and pedestal were broken and glued without informing us. The delivery driver stated he did not do it. Most of the Colonial reps were responsive and professional. Caution: be sure you know about the "window" for delivery dates and that the drivers are contracted and have a significant responsibility for your items.

The coordinator was great. He knew what he was asking. He thought of stuff that I didn't think of to ask or add to the inventory. Their estimated rate was a little lower than the actual rate. But I expected that. The movers were fantastic. During pick-up, they were pretty quick and expedient getting everything moved. When they did the drop off, they had some issues getting down my driveway with their truck, but they didn't give up on it. So they finally got it down here.

Let me start by saying I've done several long distance moves: HI to CT, CT to FL, FL to PA, and this PA to FL. This experience has been the WORST moving experience I've ever had. Here is what I was "sold" vs what I received:

Originally I posted a bad review for this company but since they have reached out and Donna specifically worked hard to help resolve my issues. The shipper was the one at fault and not Colonial Van Lines.

The crew packed everything up in a couple of hours. There was one piece of furniture that was very unstable to start with and they had broken the leg on it. They told me about it and put it back together as best as they could. When my things arrived, everything was in good shape. All in all, it was a pretty good experience.

The two gentlemen that went over the inventory many times with me were both very helpful and fantastic. I didn't have any issues at all. The local team that came and did the physical moving was very professional as well. They did everything they could to help me. They had some minor packing of picture frames and pictures from one closet, but I had 35 boxes packed and ready.

Colonial Van Lines was the best priced. We ended up being right around the estimated weight. A lot of the other companies we had gave us a much higher estimated weight during the time of our move. We wanted exact dates for when the move happened, and it happened pretty close to the dates that we wanted.

Colonial Van Lines' customer service gave us a call a few times and that was how we kind of got set up with everything. It was a good move. It was from Springfield, Missouri to Abilene, Texas and it took three days total. They did a great job. They were low cost, which is, for a lot of people, very helpful.

With Colonial, there was no pressure and the price was very good. The interaction was very good, too. On the moving day, I had to fly back in to Tulsa and stayed at the apartment. When the movers came, I had everything boxed by that point in time other than the bed and the furniture. They started with the boxes, got all the boxes out, and then with the furniture, they took everything apart. They took more things apart than I thought they would. I had a table. I didn't realize that it could be taken apart. They took that all apart and wrapped everything up very nicely. I was very impressed with the movers.

Colonial Van Lines was proactive. They got back to me and gave me the pricing. I moved from Florida to Pennsylvania and they did a good job. Their crew showed up and wrapped everything properly. I would recommend Colonial.

I got all the instructions very clearly. Also, they had people calling me and asking me if there were any questions. So everything was really good. It was well-organized and very professional service. There was good communication. I’m generally happy about them. They're doing a marvelous job.

They were really, really nice people. There were no scratches and there was nothing broken. They took care of everything. They were great. I would use them again.

I really enjoyed Colonial Van Lines. They did excellent work. Their reviews were really good. Their bid came in not the lowest but it was moderate. I mostly was looking for somewhere that had people's experiences that said that they took very good care of all of their things. I've moved a couple of times with different movers and they were nowhere near as thorough when it came to numbering all my boxes and making sure that all of my items were labeled and numbered so that I knew nothing got lost on the way. That was something that I really appreciated that I hadn't seen before. I was impressed the entire way through.

Colonial Van Lines' price point seemed to be a little bit better than some of the other companies. The moving coordinators were very pleasant. It was a good experience, except for one item that did come up damaged. One of my office chairs was damaged, and I noticed that they taped it. So, that means they were aware that it was damaged, and I know that that was not like that prior because I use the office chair every day because I work at home. They did send me a claim form that said it takes 90 days up to 120 days. I'm not going to wait that long to do what I need to do because I have to work every day in this chair.

Colonial Van Lines was very professional and very diligent in getting me the information I needed, the quotes and everything else. There was a delay in my decision-making of whether I was even gonna do this or not. They persisted but not obnoxiously, which I really appreciated. They didn't make it so uncomfortable. They checked in an appropriate way at an appropriate time. So, I chose Colonial not based solely on price. It was based on the way they presented and handled themselves.

By far the worst moving company on the planet. And also one of the worst customer service I've ever received (and I don't say that lightly as I've seen quite a few horrible ones over time). My advice to those out there is, if you know what's good for you please stay far away from using CVL services. If there was a "no star" I would have selected that. Honestly, I don't understand how they are still in business. The only decent side of their business is pre-sales. But it's all a trap. Because once you sign that contract (and please read the contract, there's a lot of fine prints), everything goes down hill from there. Horrible customer service; borderline criminal in their operations; end to end post sales services is horrendous; not on time; bad packaging, horrible delivery service; very poor issue resolution process and the list goes on..

I liked the pricing of Colonial Van Lines. I thought the move went very until I discovered a lot of the food products that I had in storage were missing. They did a good heist. What made it worse is that I gave them $30 apiece as a tip to buy food on the road. I paid big money to have everything shipped here and I didn't get everything. So, I'm not ever going to use Colonial again.

Lazy and inexperienced employees. Damaged, destroyed and lost many pieces of furniture. The relocation representative hard to reach and hardly kept me informed. Have severe regret using this moving company. Definitely NOT worth the price they charged. Would highly suggest to use PODS for any future moves.

Everything went well with Colonial. The quote they gave was very accurate though it increased a bit afterwards because I forgot my own stuff. The movers were quick and easy to deal with. They took care of stuff but worked expediently too. I definitely recommend Colonial.

I found them very professional. They did everything they told me they would do. They gave me a good quote. It was several hundred dollars less than the other quotes that I had gotten, so I was a little bit concerned about the service, but the service was excellent. There was some doubt because they were picking up things for me out of a storage in Nashville and bringing them to Louisiana and there was some concern about the weight. But when I described what was there, they got the weight right on the button and there was no change when they delivered the goods to me.

After talking with their resolution manager, she was able to explain and fix most of the issues I originally complained about. Moving is a tough business and I'm glad that Colonial does care about their customer experience.

Everything went well. They were very organized and communication was excellent. They always called me and let me know when they were coming. I was happy I chose Colonial. But what I'm disappointed in is that my bed creaks now and it never creaked before. So, I don't know if they rushed things a bit. Also, there is a little tear on the back of my headboard.

The amount was right in line. We had just not properly estimated the amount of stuff, so I had to get another truck to get my second load of stuff. But, that was pretty much on me for not understanding how much crap I had. Colonial was great in their communication with the person they assigned to help coordinate. Driver communication was also great. He was really good. I was very happy with Colonial.

Colonial seemed to have a good working relationship with their customers. They were very helpful. They realized that people don't do this all the time. So, they even got down to the nitty-gritty of everything. Whatever I asked them was never new to them as it was to me. They were used to dealing with all kinds of moves. They made the move quite easy. The gentlemen that came to pick up all the furniture and to pack some of it that I could not do was very business-like, but friendly and helpful and worked right along. He had two helpers with him. Everybody just worked so hard to get everything done. I was very satisfied.

There was good communication and lots of emails keeping me up to date.

The final cost with Colonial Van Lines did go up significantly because my stuff was heavier than I thought and I had more of it than I originally thought, but it was all okay. There was some delay but they did give me a window, and my stuff did come two days before that window closed. They got stuck in that snowstorm on Interstate 95, but they got my stuff here. Everything was in good shape. The whole process was good. I was satisfied.

Colonial Van Lines was very good at communication. They were very organized, and it was a very easy process.

The coordinator was very knowledgeable and was a great communicator. The expectations set were very accurate. My account manager exceeded my expectations. I would use Colonial again and again.

The reps were really helpful and they spoke with me and my mom. We both had a positive experience speaking with them. A rep gave each of us a detailed quote. The expectations they set were very accurate and things were better than they said. At pickup, I had everything boxed up and ready to go. At delivery, I worked with my landlord and the moving company and they were able to drop everything off. They were very good about communicating with me what time they were going to get where my stuff was and everything got to Connecticut quicker than expected. Everything was here when I got here. But, what they didn't set up for me was my furniture. I didn't know that was not a part of the agreement. Other than that, it was fine.

Colonial contacted us and said when the carrier was close, they would call us. They failed to tell us that it would be subcontracted out. By the time the outside party showed up in September, our house had already closed and we were on a time crunch, so we were forced to go with them. It was a little frustrating when this truck showed up with another person's product on it as well and they were telling us that they were taking our home stuff to Las Vegas to repack and tote and store because we had requested storage.

I was very happy with Colonial's service. They were prompt. They were neat. They were organized. They called me and emailed me all the time to let me know exactly what was going on, and I thought that was a great service. When I talked to the woman on the phone, she was excellent. When the guys came to organize it all to pick it up, they were very good too. The delivery was done way faster than I thought it was. I didn't expect to get my furniture that quickly.

Working with Colonial was wonderful. I felt very well-informed. I was kept up-to-date and the people that came were fabulous. They were polite and pleasant young men. I watched them and they took extra care to protect all of my furniture. I was very impressed at how they wrapped it and used blankets and cardboard. Nothing was damaged.

I was doing online research and I called Colonial Van Lines for quotes. I liked the gentleman and the realistic nature of the conversation with him. The move was from Indiana to New York State, so it was a long thing. I didn't have any particular requests but as downsizing seniors, we needed packing and they got the full packing done. The young men who packed us up and delivered were great. Overall, Colonial did everything they could to make the move easy for us.

Their price was good and they could meet our time frame. The driver and his helpers were all great. They packed our stuff carefully and got it to the spot. Nothing damaged. The quote also stayed the same throughout the whole thing.

Colonial's customer service reps were all very gentle. They were very straightforward and always had the correct answers. The drivers and moving guys were all very professional, on time, and they helped me a lot. Everything was perfect. Nothing broke. I'm more than satisfied with the service that Colonial provided. I'm recommending the company to some friends that I have. They're about to move.

I looked up Colonial's reputation on the internet and everything seemed good, so I called them. They gave me an estimate, and I went ahead with it. The estimate was close enough. They can't get it exactly but everything about it was reasonable, and I was generally well satisfied with the company. The moving crew was polite, knowledgeable and capable. Everything about them was what I would expect of a moving crew. I would have been terribly upset if they didn't meet those standards, but they did. My wife had passed away a short time before I moved and I was really having a lot of grief. So, I may have not reacted the way most people do, but when they came in, they were very cooperative, asked questions and did what I suggested. Everything went along the way it should.

The mover arrived late after 3:00 PM with one small truck. Packed about 2/3 of our belongings. Second Truck arrived late the next day with a different crew. First truck arrived in South Carolina 2 days late. Movers unloaded first truck, 3 of 5 clothing boxes were unloading upside down. Many of the boxes had items just placed in boxes with no packing material. Many of this boxes unloaded upside down. Table saw was damaged and not repairable. Second truck again arrived late. We have a king size Sleep Number bed and was not reassembled by the movers. Very dissatisfied with this moving company and would recommend NOT using Colonial Van Lines.

Leonard was my call person at Colonial Van Lines. He was very easy to work with and if he couldn't answer our calls, then somebody else was there to help. As far as the move itself, we were well-prepared. We had packed up most of everything and then they helped with a few things.