Colonial Van Lines

We had a great experience with Colonial Van Lines. They were very quick to reach out at the beginning and get the initial estimate. When I initially put in the query, it was always contingent upon getting approval from my company that I'd be able to work full-time remotely from Florida while keeping my job in Virginia. Colonial Van Lines wasn't at all hesitant to engage and begin the journey while I waited another 30 days to ensure that I would be allowed to move. I got very quick responses back from Colonial, and we began work right away without formalizing anything until I got the official approval. As it got closer to the move, they contacted me again to go over things and readjusted the estimate as I discovered I had more boxes than I anticipated having.

Colonial Van Lines offers affordability. I told them about some of the items I had in boxes, then they told me a price of how much it would be regarding the weight of all those things. Colonial picked up and loaded my stuff, and the move took them four hours. They were there for quite a while loading up the van, and they had to rearrange some stuff and organize it to make it productive. Everything went fine and smooth. They did all the legwork with moving and loading the van then unloading it for me at my new place.

Colonial Van Lines used a third-party company that they partnered with for our move. They were amazing. They were very communicative and professional. They kept in communication the whole time, like when they were coming and gonna deliver. It was very good communication. I was worried about them putting something together on the other end.

Colonial guided me through the process. We got on the phone together in front of Zillow and looked at all the pictures and it made it that much easier. When I was looking at another firm, they would send me spreadsheets to fill out to calculate things. My experience with Colonial was much easier because we just got on the phone and discussed it and that was it. It was a seamless process. I was doing my own packing and I started with 40 boxes and I ended up with 60 boxes. But that was understandable. The movers helped me pack up some of the last-minute items. The move was ahead of schedule. They were quick. It was a good process. I liked that it was the same driver. The driver would contact me directly and he'd tell me that he was an hour away. So I stayed more up-to-date with the driver than I did with customer service.

Colonial Van Lines is like a broker. They gave me a constant update with the moving. They gave me three days range. And they notified me 24 hours before the movers showed up. Someone showed up, came with the truck driver. The stuff was properly packed. And if additional boxes were needed, there were additional charges associated with that.

I went with Colonial Van Lines because the representative that first helped me with a quote followed up and was communicative in the beginning. But I would never use them again. There was lack of communication between the pick-up, and they said, “The movers are coming.” But the movers didn't come. They came the next day and sent one person to pack all my belongings for a five-bedroom home. He was also the driver, and it was weird. I felt uncertain about what was going on. I called but no one ever answered on customer service. Finally, somebody called me back and said, “It's logistics, ma'am.” They kept saying that to me. It didn't feel like moving is a big deal, and I felt unsure about what was going on because they were late. And what they told me didn't happen so that I would get notice. When they gave me the notice that they were coming, no one came. I moved my schedule around to accommodate that, so it was frustrating.

Coordinating the move with Colonial was easy. They had good communication. So, that was good. The day of the drop off, it was a little confusing about the payment. We were paying the outside company and it wasn't clear that that's how it was gonna work. It was a Saturday, so I couldn't get in touch with anybody. So, I paid and I was like, "Well, I guess this is right." Our stuff went into a storage unit, but a lot of the boxes were smushed. Our mattress was also in the storage unit but it was like the last thing they put into the truck. So, it had those marks of whatever they used to tighten everything so it's not moving around. Then one box of stuff smelled really bizarre. It smelled like armpit sweat. We had an end table that was pretty beat up. I probably won't be able to continue using it because the wood is now exposed and looks splintery.

When I spoke with Colonial's salespersons, I felt the security to make this movement with their company. We moved from Michigan to Minnesota and the salespersons were following the movement. They were talking with me and sending me emails. So, all the time, we were in touch and they answer me. But at the beginning, it was confusing because they used third-party employees and I wasn't expecting that. It would be great if they made the customer know that. Also, the first quote they gave me increased in the end from 40,000 to 50,000. But all the workers were kind and they did the job really well. I received three things with damages and when I asked about how to go with these damages, they quickly sent me the claims information and everything I need to do. I am just waiting to send the information because I'm having so much busy time. But that makes me feel good that they are providing me all the right information.

Moving is challenging and we had a rough start to our cross country move. However, Colonial Van Lines resolution team reached out and made an effort to make the situation better. Thank you Donna for your help.

She has been excellent at listening to my explanation of what I did not like about CVL. She asked me about any damages to my delivered items and asked if there are areas that I was not happy about as well as happy about. I gave Donna my candid opinion about CVL (what I liked, what I did not like, areas possibly could be improved). Donna was caring and attentive - thank you!

I liked their availability to answer questions and explain the process from start to finish. The feedback I got from them made a very stressful process very easy. The tech was a hard worker and he was very professional. All my stuff had to be delivered to a storage facility and I wasn't physically present. He worked with me very well to ensure everything was placed in there and secure.

I am able to report that my situation has been escalated. I have been pleased with the escalation manager and they are working with me on a final resolution. I will continue to update as I have more answers.

I liked the price that Colonial Van Lines had. But they left a bad taste in my mouth because it took them so long to move all my stuff from California to Arizona and that was ridiculous. The move took two weeks once everything was picked up. Colonial said that was the timeline they gave me. That aside, the people who did the move were very professional. The final cost was fair too.

I put in all my information for my move and I used Colonial Van Lines had the best and most ideal price for me. Customer service was pretty efficient. I was able to list everything easily and they were able to accommodate me with everything. The move itself was good. The movers came in and packed everything. They didn't miss anything. Once they got here, they also helped me put my stuff into a storage unit. It all went pretty well.

Everything was good with my experience with Colonial Van Lines. They packed everything perfectly. It was planned accordingly. They came on time. The only thing was, they took long to deliver our furniture. It took 10 days. They told me six to seven days. But I think it was because of the weather also. It was raining. But besides that, everything else was perfect.

The crew was pretty good. They were very understanding of my situation since it was multiple houses. But it was a positive experience overall.

I feel like everyone from Colonial was great. I had some damaged furniture. I still haven't put in the claim for it yet, but outside of the actual move itself and the damage, the whole facilitating everything was good. The moving crew from Jersey to pack up the stuff so it can be shipped down was excellent. As soon as they showed up, everybody got to work. I felt like everybody was moving and moving things. They moved as a team. Everything was great. The crew down here was a little shaky. I had two stops. The first stop was to my apartment and then the rest was to the storage unit. I felt like they weren't really here to work. I felt like they were kind of dragging. The process took longer for them to off-load than it did for them to load a whole house full of stuff into the car.

Colonial was very good and they had an excellent driver. He told me where he was, when he’d pick the vehicle up, when he’d deliver, and where he was in between. The scheduling was a little iffy. They could only give me a three-day window. It was a little hectic. Otherwise, it was very good. I'd use Colonial again. I highly recommend them.

THIS MOVING COMPANY DOES NOT DESERVE THE AVERAGE HIGH RATING I FOUND HERE ON THIS SITE, WHICH IS WHAT MADE ME CHOOSE THEM. For over $5,000 they moved my things from Florida to Alabama. It was not that much stuff, and it didn't need unpacked in Alabama. We lived on a road not navigable by a semi in Alabama - so they said they would send a small truck and arrive on a certain day. They sent an e-mail the day before that said, no, it would be another day. The next day they didn't bother to reach out but a massive semi showed up at noon.

In comparison to the other company we were looking at, the cost of Colonial was a little bit better. I gave them a call and while we were on the phone, they went through everything that we had and did an inventory list and gave us a rough estimate. They said that they would email it over to me. Once I discussed it with my husband, we could decide within a certain amount of time, and then go ahead and book with them and pay a deposit. And that was what we did. They told us that we could cancel up until a certain point for a full refund of the deposit and we could also change the dates. If we needed the truck a little bit earlier or later, we could do that. We ended up needing to do that. It went really smoothly. I would recommend them. Whoever they picked was also wonderful. They did a phenomenal job because they were the ones that we really dealt with on the actual move.

I had sent several requests out, and Colonial Van Lines was the only one that responded. I did a small apartment move for a college student from Chicago to Kentucky. So, it was all handled over the phone and it was very easy. The process was great. The estimate varied a little bit, but I understand why. Every couch weighs a little bit different, every table weighs something different, but their standard use was fine. Everything was well-packed and well taken care of.

Colonial Van Lines had high reports about customer service. I like the number of years they've been in business. I did try to do some comparison. There was another company I had called, and they didn't even call me back. Whereas when I contacted Colonial Van Lines, they right away assigned me one person who would follow me through the whole move. Nashina was very personable. She answered questions. I did a house walkthrough and listed what items I had in each room, and she was very knowledgeable and got information. She did a great job with customer care. Later, there were emails back and forth, just clarifying information or giving reminders. The whole process was way more expensive than I thought it would be, but things were itemized and everything came through the move fine. There were no injuries to anything. It all went well. I was amazed how quickly things moved right in. Overall, the customer service was good.

I found Colonial Van Lines through Google search and with the price that I saw online, I figured, would be cheaper than what it was. The movers did what they were supposed to do. But no one spoke English among the movers. I just pointed to things, and the one that did speak English, I spoke to him as much as I could. And it turned out to be a lot more expensive than what I expected.

They were accessible and responsive. They called regularly particularly before I signed up and paid them money. But we didn't know exactly what was going on until the truck driver showed up. They gave us the basics. They packed the stuff up and they did very well. That was the best in town. We didn't have any broken dishes.

I found Colonial Van Lines online and they gave me the second-to-best quote. Setting up the move was easy. We counted how many pieces. Everything was done by weight. The guys were great. Also, the movers were hardworking. It was a father and son. Two other guys were supposed to show up but they didn't. So, it took eight hours. But those who came were thorough considering they had a massive truck and other deliveries in there. Also, they were polite. But they needed help. We were driving as well. So, we kept each other abreast of where we were. I'm trying to reach Colonial's rep because I had a part of my mirror frame that was broken and my dining room table that was damaged. I sent her pictures and an email but I have not heard back. I'm not happy with that.

It started off fine when I booked. The customer service rep was friendly and informative. But, once the move began, it all went downhill. From the unprofessional movers trying to rack up my packing bill, to the lack of responses from my "account manager", to the final interaction with the finance team, all around poor and negative experience. I would never use this company again if you paid me to. Anytime time I asked for some resolution, they would point me to another department or say they had no resolution because of the documents I signed. Beware with these people.

Colonial Van Lines is a good option. They were accommodating. The quote was expensive but that was expected because of the service that they provided.

Colonial met our deadline but their scheduling is a tough chore. It could be tweaked possibly a little bit. I get that it's best for them at the last minute to pick up jobs but we were told they would give the date two weeks out. Then it was maybe next week. And then we find out they're coming the next day or two. I run a business so I understand Colonial’s end of it but a last-minute notice on when somebody's coming is frustrating. Colonial subbed it out to another moving company and they couldn't have been nicer. I would have them over for dinner. They were fabulous, respectful, and took good care of our stuff. They were more than respectful of our age and us being women. I would use them a hundred times over.

They were very responsive and good. The pickup and delivery went very well. They wanted to deliver earlier than they planned and it was fine with me. It worked out with them. They were very nice to work with. Everything was packaged and I had no damage.

It was a very good experience with Colonial Van Lines. The transport was very fast.