Colonial Van Lines Reviews

We did some research and we found Colonial Van Lines online and it seemed like they were going to be good for a long-distance move. However, getting a quote was terrible. It was a big move. They needed two trucks. They did an initial inventory that I did, and then they had a guy come out and did another inventory. Some of the things were embedded. So, they treated it as two completely separate moves. There was no communication between the two trucks. There was no communication between the account managers who dealt with it. For instance, at 3:00 in the afternoon, the lead guy said that he'd be done at 6:00. About 10:30, they finished. They underestimated. It was a big move. With the two trucks, it really screwed things up because things were put on one truck and not on the other. We paid for a single-occupant truck and we ended up losing at least a dozen boxes in the move. We never got them.

Did a great job - quick and easy. Everything was moved safely and without any issues.

I'd recommend Colonial Van Lines if you can afford to do it. My mom set up the move from there. The movers went there, packed and loaded everything up, and drove it here to Wisconsin. I didn't deal with them until they pulled up to my house. Two guys unloaded, and filled up my house with all that stuff. They did it quickly.

I was moving furniture from one home to another family home. I'm in Maryland and my sister-in-law is in Connecticut. My sister-in-law and her daughter are the ones who located Colonial Van Lines based on online reviews. The customer service was very interactive. We agreed on the amount of furniture and the number of boxes. Once we agreed on all the basic contents, then the price stayed. The movers were very good. They were very careful, patient, and they did an excellent job.

I first heard about Colonial Van Lines online. I chose them because of a recommendation from Clark Howard. Clarkson, the rep was fine, and the driver was good. I was very satisfied.

I searched for van lines on the internet, and Colonial Van Lines was the one who was focusing on interstate instead of intrastate. I had some heavy equipment, so I figured they were the perfect one to move it, and it everything worked out great. The lady on the phone who helped me get a quote was really good. She followed up a couple of times. The movers were quiet. I kept offering to help, and they were like, “No,” which is probably a good thing. I'm sure it's an insurance thing, but they took care of everything. They didn’t complain once. They were very professional about it, even though I had a 400-pound pinball table. So, it was all cool. They were very efficient. I was amazed at how fast things were done. They put all my stuff together once we reached New Jersey, which was awesome. They didn't damage my pinball table, which is an electronic one and it costs $10,000.

I liked Colonial Van Lines' pricing and communication. It was a long conversation with the agent. We missed a lot of stuff so the inventory changed when we went to do pick-up, but I understood that would happen. I figured that myself. But it was exactly as I expected. Everything went as planned, and I had no issues. The moving crew of five people was in the house in less than two hours. It didn't take long, and everything was bundled, wrapped, taped and protected. I was fascinated. I've already recommended Colonial to a friend of ours who is moving from Las Vegas to Tulsa.

I moved from Virginia to North Carolina. The movers of Colonial were great. They gave the window. They were on time. They were very efficient and very friendly. They worked well together, and there were no issues. Nothing was broken or damaged. They wrapped everything. Everything was protected. It was good. And we did schedule. We had to coordinate a move-out and move-in to a new apartment. I created a little bit of overlap in case the truck had further stops before getting to North Carolina. It's about a four-hour drive. Everything went pretty smoothly.

They were very friendly, ready to work, & very quick service. Thank you Max & team. Would 100% recommend.

I heard about Colonial Van Lines on the internet. The customer service was good, and the driver who delivered my vehicle was good as well.

I would have given CVL no stars if it was an option! My cross‑country move from California to Florida was a horrendous experience from start to finish. Although I contracted with Colonial Van Lines (CVL), the move was actually handled by their “agent,” Posh Moving of Las Vegas — the implications of this was something I did not fully realize until the problems began. CVL provided a delivery window of 1/21 to 1/31, which I relied on to schedule my life. On the pickup day (1/15), Posh arrived six hours after my scheduled pickup window and they showed up in a rental truck, not a CVL or Posh moving van. The crew did not finish loading my belongings until after 1 AM.

Colonial had the lowest quote. I also appreciated that they weren't giving me the hard sell like, "You need to book right now, or else this rate is gone." My experience with the moving coordinator was great. She was very helpful. When things didn't squarely fit one of their categories, she was able to figure out where it would fit best. My experience with the movers was good as well. They showed up on time, and they moved. All my stuff made it where I wanted it to go, and they didn't break anything. Moving is a very stressful process, and they made it less stressful. I would recommend Colonial Van Lines.

Colonial Van Lines had the best rate and had the best answers for me, and they could get it done in the time frame I wanted. They checked all the boxes. Everyone we spoke with was wonderful, and they were good about checking back with us and following up. It was an Easter Sunday that we moved, and it all went fine, and they did check in. But if anything, it was just a little frustrating not being able to speak with anyone on that particular day. But other than that, they almost wore me out as far as checking in, "Is everything going well?" We appreciate them.

Their guys were good, but they damaged my table. They don't even make that particular table anymore. So, I don't know what I'm gonna do about that. But Colonial gave me a better quote than others. They were also very professional. Everybody I've worked with thus far has been very pleasant.

Colonial Van Lines was amazing. I found them on Google and at the time, I was talking with many companies, but their rep, Renee, was the best who gave me the information. So I trusted her. The service from the pickup and delivery guys was perfect. They were very friendly and they took care of my stuff. We received a few stuff broken, but it was something that always could happen. Then, my husband called to make a complaint because for the delivery, they called us at about 10:00pm at night. We usually never read message at that time, but I was awake. They sent us a message that they would be here at 7:00am and we were three hours away from the city because we were expecting a different the day for the delivery. So, the guy offered us $25. But when they came, the team was very helpful and respectful. Overall, we recommend Colonial Van Lines because it was my first experience and it was great.

I am disgusted with Colonial Van Lines! They are a bait & switch company! They are not truthful in the sales process and they are not transparent. I do not recommend anyone do business with them. You would be better off hiring a moving company that is honest, reliable, and respectful with its customers, and they will be cheaper because Colonial Van Lines is a "broker" and it will be more expensive. It has been a very stressful and disappointing experience for me; and when you call them; they talk over you and are disrespectful. I am very sorry I ever agreed to do business with them. They have been awful to work with. Plus, you will end up doing business with Colonial and their contractors; they require you to pay their contractors directly! This is an awful way to do business. Just DO NOT HIRE them. You will be SORRY!

I went on the internet, came up with a few companies and just started calling them. Colonial had human beings I was able to speak with, which made me decide to go with them. I did corporate moves for 45 years as a chief HR officer and I've been doing moves my whole life. In many cases, they are very expensive moves, which go up to 100k and above for senior executives. So I'm not new to the party. Colonial was good and I was pleasantly surprised. It was a small move, which was under 2,000 pounds, so the quote was below the minimum. But it was 100% accurate.

My husband did the research on several moving companies and Colonial had the better reviews. I was impressed with Nicholas, the first person I spoke with. He was very helpful and walked me through each item that we were going to move. Whenever I called, he answered all my questions. I read the contract line by line and I had questions about it, and when I talked to him about that, he explained it to me. So, he was very good. Based on the information I gave him, he was accurate. I had left out some items because I wasn’t aware of some of the things, but once we went over each item that needed to be packed and loaded on the truck, the estimate was reevaluated and I got a more accurate estimate on what the move would be.

The loading experience with Colonial went fine. On the unloading end, my only problem was that the truck driver was the interpreter between the crew and me because I don't speak Spanish, and most of them didn't speak English. It all happened in a 15-minute window. He went off to do some paperwork, but he didn't tell me he was leaving for 15 minutes. And I was trying to rent another storage unit. And when I came back, they were starting to dismantle stuff that I had moved unassembled up to where I was going to, and I didn't want it taken apart. But we worked it out.

It was a very quick move and needed to happen within two weeks. I talked with two companies and Colonial came with a better price and a better timeline. I had the original moving coordinator, then I was passed off to a different one. They both checked with me about the list. I had a last-minute change that I called about, but that wasn't a problem. It didn't cause the price to go up. Then I had a young lady towards the end that took care of everything as far as letting me know the date, the time they were coming, and sending me an email with the person's name that was supposed to be picking up the inventory.

We've used Colonial Van Lines four times. I’ve used them recently for a 1,900-mile move. The moving coordinator misquoted us in the beginning. We asked for the white-glove treatment, and he forgot to include that in there. And he wanted to charge us an additional 7k, even though that was not our fault. I got my company to approve their bid, but then, when he wanted 7 more, obviously, my company said no. We had to go back to the table and negotiate it, but it worked out fine. The account manager who assisted with the move was excellent. We've gone to them every single time because the drivers were excellent. Their crew was excellent. They were responsive to what we needed and to our conditions. My husband is disabled, so they were very helpful. I would recommend them.

Very well done. Provided an on-time ETA and a job well done, so far.

I did a search on the internet then called several companies. I settled with Colonial because the person I talked to was very knowledgeable and I liked what he said. Their service was very good. We had three items that were damaged and they sent me a form to fill out. But we're in the process of selling our other home, so I'm in Illinois right now before I get back into Nevada. So I haven't filled that out yet.

Colonial’s price seemed fair, and their reviews were good. My experience with their coordinator was excellent. All the dealings I had, they were very professional and easy to talk to. The truck driver who was in charge of the team was excellent. His helpers, when they loaded and the different ones when they unloaded, were excellent too, and we had no damage whatsoever. Everything was very good. They were great to deal with.

The two gentlemen were friendly and personable. They wrapped each and everything every item with care and were even considerate of my cats.

I enjoyed the man I spoke to when I did online sleuthing. He was an awesome contact and made it all seem very easy. The crew is unbelievable. Dave and Kane from Glass City were very communicative. Some timelines have changed, but not a big deal and probably outside of their control, but they went above and beyond when it came to the actual move. Colonial Van Lines made a very stressful process stress-free.

Colonial Van Lines was competitive and my experience with them was fair. But the contract people that they brought in to help out on the move were late and left early. They didn't stick around for the whole job.

I was doing searches looking for interstate moving companies and the name Colonial Van Lines popped up. I also read a review of the top number of companies and their name was in there. Then, I talked to the guy there by the name of Serge and I was convinced to use their services. My experience with them was very good. Their customer service was excellent and I was happy with their price.

With my dealings with people on the phone, I thought it was very easy to deal with Colonial. I felt very confident that the coordinator knew what they were doing. I had a partial load, and it was going to be less than the minimum weight. So, I was gonna pay a certain amount no matter what. It was kind of a set price. There was a minimum amount to pay, and I paid that minimum because I didn't have enough to make it above that.

They were good. I didn't really have any surprises. They had to add a few boxes and some wrapping around some of my stuff. But I was pretty prepared. The guys who did the actual move were really fast and very thorough. I had no issues. They even had to move a piano for me that was brand new. And it was my biggest concern. Nothing happened to it. I felt good about it overall, ‘cause I was pretty stressed out about that. If I had them do something, like package something up, they made sure I understood that there was an extra cost to that. I would recommend Colonial Van Lines.