Colonial Van Lines Reviews

I would like to commend Colonial Van Lines for making my move from Colorado to Montana nearly seamless. I had to be back to work within days of my scheduled move and was very worried about the "window" that I was given for delivery of my belongings to Montana. It worked out FABULOUSLY! I was packed and on a van on Friday evening - thanks to 3 very hard workers! I was to meet the moving van on Sunday at 2 pm so left Denver early to make sure I was at my new place to receive my "home". The driver was delayed due to another customer in another city, but it worked out great!

We moved from Memphis, Tennessee to Orlando, Florida. My wife chose Colonial Van Lines and the people were easy to get along with and we didn’t have any problems with them. The only problem we had was when we got down here, they were supposed to be here 8:00 Saturday morning and they didn’t show up till about 3:00 that afternoon.

I initially had a bad experience with Colonial Van Lines but they've resolved my issue by paying me what it cost to have the rest of my furniture moved. I am happy with the results and would recommend their services in the future.

This was my 6th move experience and my first with Colonial and I only had one good contact (Benjamin **) throughout. Communication was terrible, packing was terrible, quotes were way off, customer service and follow up was abysmal - I did all the calling and follow up. They damaged furniture and I STILL don't have my refund for that. I asked for additional compensation due to all the challenges and I have received NOTHING from anyone. I have asked to talk to the CEO to give my feedback and nothing - no one will pass me on to higher ups. This was a horrible experience from every aspect and I will NEVER use them again and I will never recommend them to anyone!!!

They showed up 24 hrs early, was delivered 12 hrs late after confirming what time the delivery would be. Showed up at 10:30 PM. They refused to offload prior to paying. Then offloaded someone else stuff. Cops were called. Notified HomeAdvisor and Angie's List NOT to recommend you since I got no satisfaction from your home office.

When I first called I was given a representative who assured me he would be with to the end of my move! Next thing I know I was given a different representative, so much for Chris' assurance. I was told by my new guy I would be sent a form for broken items, still waiting. The contracted movers had broken some visible items and said he would send me a check, still waiting! I'm still sorting and unpacking my items and finding more broken or damage stuff. No form to itemize the stuff on! (Like I said I'm still waiting!) I personally would not recommend this type of move. Colonial Van Lines is a broker, as I was told by my movers, and contract out the work. In other words they charge you a fee and turn the work over to someone else. Once again this is what I was told by my movers.

Booked my move three months in advance. Told them I had a two day window to move due to I had fly-in to due the move. The day of the move they called and said they could not make it on time. To make a long story short, I had to threaten to sue to get action. They cost me time and money.

This was, by far, one of the worst customer service experiences I have ever had. It started with the movers showing up a day later than promised. They called and said they would be there first thing in the morning and did not show until 2 pm. They backed the truck into the lawn (which was wet) and got the truck stuck in the mud, leaving big tire marks. The driver and helper were fighting. Yelling at each other using profanity. They broke a floor to ceiling mirror in the process.

Colonial Van Lines were really good movers. I was very pleased with them. They were very professional and very efficient. Nothing was broken or damaged and their timing was perfect. It was a very good experience.

My antique dresser and card table both had legs broken off when I went to storage. I sent pictures and a letter to the claims department with no answer. I sent another letter and got an email stating the company never received a claim. I resent the pictures to Colonial and received no correspondence since.

I moved less than half of the inventory that was on the furniture list yet the move and weight was more than double of the original cost. Movers repacked items already packed by myself or previous movers. Mover did not show up on time for pick up and was over a week late on delivery. For delivery he said his truck broken down but it ended up that he was on another job! Also for delivery he gave a call an HOUR "heads up" before delivery!

Pre-move contracting and pricing was professional, courteous, and efficient. Loading was a day and a half late and contracted out to individuals who had a rent-a-truck (Rider). The individuals came with the truck already 3/4 full. There was not enough room to load the contracted number of boxes and furniture of the one bedroom apartment with no appliances. The individuals came without material to protect the mattress or wooden furniture. They had to make two trips and never unloaded the front 3/4 of the truck. They pushed wooden furniture against the floor and walls of the truck, stacked boxes and other items onto unprotected wooden and cloth furniture and unprotected mattress.

I was very pleased with the initial service and quote I received, but when the crew came to pick up my items (which I had detailed during the quote), they said there were extra costs for some of the items. The representative should have explained that at the time of the quote. When I tried to contact the rep at the time of pick up to get an explanation for the extra costs, neither of the two reps were available and neither called me back when I left a message. That's horrible customer service.

After Consumer Affairs reached out to me, the company emailed paperwork and requested an updated star rating, and to explain my resolution. I will receive minimal compensation after this...supposedly.