Colonial Van Lines Reviews

I spoke with the first customer rep, and he filled me in, gave me all the information, explained everything, and sent the paperwork that needed to be signed. I then had a lot of correspondence back and forth between the mover, the driver, and the dispatch. Sometimes it got a little confusing ‘cause there were so many hands stirring the pot, and I didn't know who it was that I needed to reach out to. It was fine when I finally spoke to the driver, but then I had somebody else call me. She said she's the case manager, barely had any information for me. When I called back and spoke to somebody else, I wasn't able to get in touch with her when I had a question for her to advise her about the incorrect quantity of boxes that were supposed to be added.

The moving coordinator was always available whenever we called her. However, we had very poor communication with the account manager who assisted us during the move. We tried to get information about when our goods were going to be delivered and never got one. We were told that a date was going to be our time for delivery. It came and no one went and delivered our goods. We had to call again. They never initiated contact. Then they said they would look into it, but they never called us back.

The move with Colonial Van Lines went well, except when they were taking the safe out, they tore up my threshold. That has yet to be resolved. I'm in the middle of selling and moving, and they’re six hours apart. I just don't have time to deal with Colonial about it right now, but it's an issue.

The reps were very responsive and professional. They gave me very good advice and details about the job they will do. It was very timely. So it was excellent. The only thing is that Colonial Van Lines uses a network of affiliated companies and there was a little bit of lack of communication between them. The coordination at the beginning was not optimal. All Movers did the move and they didn’t have all the details, so they came with not enough packaging materials to my place. But they corrected it because they came back a couple of hours later with what was needed.

Everything was great when I first signed up with them and getting all the paperwork done. They told me what to do when I'm packing, but after that, it was not good. Nobody contacts you, and when you try to contact them for any reason, nobody really replies. You just have to keep calling. I'm missing a box with designer purses in it and I can't get anybody to respond. They lost all the screws to my bed and all the legs. The damage on the furniture was unbelievable. It was bad. Also, they were eight days late bringing the furniture. It's not anything that I expected. It's very messy. It's very difficult and stressful right now. I've moved a lot and I've never had anything happen like this. I paid Colonial close to $12,000 for this move and I would not recommend them to anyone.

Colonial was really professional. We got it all handled pretty quickly and it was pretty easy. We went from San Antonio, Texas, to Fort Mojave, Arizona. We had the pick up on the 30th and then we had to drive to Arizona and meet them. They said they would be here by the 11th. So we thought we've got plenty of time. But then they called and said on the 3rd that they would be there the next morning.

The customer service was extremely great. I didn't know when I was moving and they were really helpful with that. They worked with me. They gave me a window of the drop off date, but they didn’t make it exactly clear that I get to pick one of these dates, and it was going to be delivered that day. So the movers came and picked up my stuff, and then two days later, they dropped it off to Washington. But my apartment wasn’t ready. So I had to go into a storage unit, and that was a whole hot mess. Colonial could communicate a little bit better with the service people because we were used to picking the day. But it wasn’t their fault. They were doing their job. Colonial was great.

I liked how personable the Colonial agent that I talked to was compared to the other ones. Then the pickup and delivery were excellent. I live on the fourth floor and my apartment building elevator was not working so the guys took my stuff down four flights of steps. They knew what I was trying to do and they empathized. I was frustrated and they helped me calm my frustration down and went on to do what they had to do. This was my first relocation and it was a great experience.

I would not recommend Colonial Van Lines. They damaged ~ $600 worth of items, and they have stated that they never received the claim paperwork that was submitted. At this point, I have broken items that will go into the trash. Look elsewhere.

The movers were great and I really enjoyed them. They were fun guys and they did good work. I got two emails wanting to confirm my inventory for the move after we'd already arrived where we were going. That was kind of weird.

I put the house up for sale in January then I called Nicholas from Colonial and told him about it and that I'll be ready to move as soon as it sells. Everything went smoothly with him and the crews that were here. We had a great crew down in Louisiana to help us get everything loaded up and we had a great crew here to help unload stuff. I really felt sorry for the guys up here because they were here and the heat index was 90 degrees, and there were a lot of stuff. I had to take it through across the yard to go in the backside of the house, to put everything in the basement and it was a chore trying to do that so my hats off to them.

When I called Colonial Van Lines, they were pretty thorough and they gave me a pretty good price. The only problem was there was always somebody different assigned to the account. I wish I have one or two dedicated consultants mainly that knew exactly what I was dealing with. But I was always able to get in touch with someone if I needed to. They were also great as far as the team. I moved from one state to another. The team showed up at my original and move location at the time that they said they’d be there and they did it all in one day. Just be aware of what they’re charging because they go by weight, and a lot of times, they estimate the weight. Then it’s nowhere near the estimated price before.

Everything went very well with Colonial Van Lines. They made it very easy for me. Their customer service was very good.

Colonial's reviews were slightly better than the other ones. As far as their representatives, there was good communication throughout. The initial quote was based on an estimate of what was there. Then they added to that in a different process. They were supposed to weigh final amount because the rate was by weight, but that wasn't done. They just charged extra of what they thought, and then I was supposed to pay that. They did not weigh the final load at all because it was exactly what they'd estimated on the original estimate and based on the other estimate when they did the packing. So, it's not entirely honest.

Colonial Van Lines got back to me the fastest. Also, there was that quick online estimate that I could do, which was really helpful. Then, the representative that I talked to was really nice and really helpful, and so I decided to not pursue other options. The moving coordinator was so awesome. He followed up with me because I was having some issues just reaching out to the company that I'm working for. They were reimbursing me for the move. He was really understanding in giving me the quote, giving me time to just figure things out and keeping me informed throughout the whole process. The moving crew was really nice when they came in. My doormats didn't make it to my apartment, but I asked them to pick them up last minute, so they could have just been at the back of the truck. Then, the movers that got here set up everything for me, and reassembled anything that I needed to be reassembled. It was a very smooth and quick process.

We had a couple issues moving through Colonial Van Lines. Everything arrived fine, there were minor damages, but that was to be expected with the move. The one major complaint that we had was that they canceled our insurance that we had procured upon their recommendation. So, we went to a company they recommended, but that company didn't work with the people they sent to us to pack us. After our stuff was picked up, they went ahead and cancelled our policy without consulting us.

The girl from Colonial Van Lines that I talked to all the time that helped me was really good. She was very nice. If I had questions, even if it wasn’t hers to deal with, she always got back. I don’t know who to call, and she signed up for me and called me back. The mover did a good job, too. He was very nice.

The guy from Colonial Van Lines who gave me the quote was very quick with it and accurate. It was more expensive than I wanted but at the end of the day, it was all about the date and not about the price. If I had more time though, I may have shopped around a little bit more for quotes. The guy followed up a couple times and got me everything I needed in terms of my certificate of insurance from my building and we were good. The foreman was fantastic and he brought a crew of two guys. We walked them through the house, pointing out what I was taking. I went through the list with him one more time and he packed it up. I got his number because I had to drive and meet him where we were going and he was great at communicating and took care of all my stuff well. I was very pleased with the team that came into my house.

I called Colonial and I got good responses, and so I stuck with them. The customer service was very good. There were a few too many people that I had to talk to, but it was very good. They followed through. The guys on the trucks were excellent. Colonial was competent and did a good job.

Everything with Colonial went pretty smoothly. They ended up doing it a little quicker. They gave us a window initially about delivery but they weren’t sure how many other loads that we were gonna have to put. But because of other concerns of the driver, we ended up being the only thing on the load, and he was able to deliver it the next day, which was certainly more convenient for the situation that we were in.

I did receive a call from Donna from Colonial and she was able to (after the fact) help rectify the situation so we felt whole again and I feel really appreciative of that. She was very nice, courteous and she sounded like she understood our situation, felt badly for what happened and then even rectified the situation. We are thankful for that.

The rep I talked to was so persistent but nice that I didn't call anybody else. He made me feel very confident. The coordinator I worked with for the move was helpful and competent. The quote they gave was accurate and as expected. My mover guys were from Serbia and they were very nice. The lead guy was on top of everything. Stuff got broken and scratched up but that's to be expected when you cram a lot of stuff into a small space to move it. They were fast and efficient. They kept saying, "This is incredible." Every box had labels on all four sides and the top as to where it would go. However, I'm not sure if they were able to read English because everything that needed to be downstairs was upstairs and everything upstairs was downstairs. Other than that, the guys were awesome and I'm glad I didn't look any further than Colonial. I recommend this company.

Tony, the initial person I talked to, got everything going and set up. I thought he would be the one who would be with me throughout the move but he wasn’t. That threw me for a loop for a little bit because I didn’t realize Colonial had turned me over to someone else. But Tia, the one they turned me over to, was great and it worked out. She was always responsive and I was always able to get in touch with her if I had a question all throughout the actual move. Everything went well and I was well-satisfied with Colonial.

There was the usual few little tiny broken things and a few missing things but everything went well with Colonial. It was par for the course with moving. So, I cannot fault them for that. The movers were on time, very professional, nice and quick, and I have no complaints about them. The quote was about $2,000 more at the end though. I thought I went over everything and that was the weight but they looked at it again and that was the weight and that was the price. You should be aware of the cost because it could go up considerably beyond what you think it would be. So, if cost was a big issue for you, you should be concerned. But I was in a position that I wasn't living there, so I had to do everything over the phone.

Everything went fine with my experience with Colonial. I like their price and they seemed to be a little bit more communicative. They kept me informed and they told me what was happening. I had a little problem with communication with the moving crew though. A couple of things got broken. But definitely, that happens in a long-distance move. I expected that and they really taped, it's not as if they didn’t try, but things got wrecked. They still did a great job.

We were satisfied with the move and everything went well. There were just a few things on the setup that weren't done right. It was more details like the China cabinet shelves were placed backwards and upside-down. Also, we had a quote and they were able to do it on the date that we wanted. But they raised the price because we had asked them to do it at a certain time of the month. We had already committed with them, so we just went with Colonial Van Lines. There were two different coordinators. What happened was the guy that was communicating with us was off so there was another person that I had to deal with. That was the only part that I didn't care much, but we can never control their schedule. It went okay but it would have been better if you only deal with one person.

The reps of Colonial were ready to listen to what I had to say and suggested solutions. All were very courteous and pretty professional.

Planned the move well in advance. Received confirmation of dates. Days before requested confirmation of day and time of pick-up. Could not get a straight answer. Finally someone reached out and gave an estimate. Movers showed up the day after the actual move window, which was a 3 day window. Attempted to hire specialist for piano move which was coordinated through Colonial - that was also not scheduled as expected and we paid hundreds of dollars unnecessarily due to a pure lack of communication. Provided a detailed spreadsheet with updated inventory a week before the move and was never provided with an updated quote.

The man I talked to that give me an estimate was really easy to work with. He explained things that I didn't understand. Very polite too. The movers were the same. The people that came and moved my stuff out were very considerate and knew what they were doing. I was impressed by the way they wrapped everything and got everything out and loaded. When my wife was down here and they moved her in, she said she got along with them fine. They took care of everything, were polite and did everything she asked. It was an all-around good experience with Colonial for both of us.

The woman that I spoke to initiate the move was fantastic and was completely honest with me about everything. She was very kind and she asked way more questions than any other moving company had so I decided to go with them. The movers were absolutely incredible and very professional. They put everything together in a timely manner. I would recommend them over anything.

I booked my move on January 5, 2021 with Colonial Van Lines with Tom **. I paid my deposit of almost $2,000 and signed a contract for pick up on May 30th or May 31st of 2021. They were more than willing to take my money! So everything seemed smooth until May 29th when I never received a call, I called them. They told me they had no truck to pick me up on either day. Their excuse was delays. Mind you I signed a contract for my stuff to be picked up on these days. I had to leave my elderly mother and 13 year old in Pittsburgh, Pa waiting on a truck while myself and son, who is 9, drive to SC. I had job interviews and utility companies already booked. My son and daughter cried. My son who is autistic did not understand what was happening except that we had to leave his sister. He has cried everyday.

I went with Colonial Van Lines because of their salesperson. I felt comfortable with the conversation we had. The process was a little strenuous at first, but when the trucks arrived, everything was smooth. It was a good experience. I was moving within about 1,100 miles. Everything took four days. That was amazing.

Colonial gave me a good price and the customer service rep was helpful, friendly and seemed like he knew what he was doing. I did a one bedroom move from Florida to the New York area. The movers had to pack up the dishes. Everything was pretty straightforward. They did everything they said they were going to do. Colonial is a great company. Give them a shot.

My co-worker used Colonial's service before and said it was really good. I went with their recommendation. The sales guy I had was really good then I got passed off to an account manager who was not very pleasant. There was bad communication in the middle. I didn't find out that the movers were going to be there until about two hours before they were going to be there. That was three days after they originally were supposed to be there.

When I was talking to Colonial's rep, I liked the way that he made the offer. I also liked how open and thorough he was. The move was 325 miles and that did not take very long. The driver was very organized and helpful. Everything was pretty good.

I did a long-distance move from Florida to South Carolina and everything went great. Everybody was super helpful. All the people that I talked to walked me through the process. The movers were fabulous as well. What I paid at the end was a little bit over the quote I was given but not very much.

I’ve had a hard time trying to get my cars lifted from Maryland to Texas. Colonial Van Lines told me the estimated date would have been 5/9, and I’m still sitting here without having my car picked up. It's been almost over a month. The salesperson took my deposit that day, but never returned my call and never did anything. It was a horrible experience. I would never go back to Colonial Van Lines. It was never a clear pricing. There was no real clear estimates.

I was looking for a mover from California to Atlanta. Colonial Van Lines showed up along with a few others. I looked up Colonial Van Lines. I found some of the information were true. There was one other vendor too. I kind of got estimates from both of them and Colonial seemed to be very true and transparent and good to work with. My moving coordinator was wonderful. He spoke to me and got all the information from me. I found that as a very standard practice. He provided me with the quote. I did not choose Colonial first. I went with another vendor because they quoted me a couple of hundred dollars less than what Colonial did, but I learned a lesson. When they arrived at my house, they looked at the inventory, which I kind of provided. It was accurate. Whatever I gave them was there. It was all packed but then they kind of increased that amount three times, which I did not like.

The Holy Spirit gave me the idea to go with Colonial Van Lines. Also, their reputation is good. They were on time. They got my stuff here within less than a week. What I paid was about $1,000 more than I expected but that was because they packed some things and it was a long haul. It was from New York to Georgia. At my apartment in New York, it was a long walk from the apartment to the truck. I packed more than I thought I was going to. So, it came up to about 2,500 pounds as opposed to 2,100 pounds.

Colonial Van Lines is a good moving company. I was pleased. I had no qualms with them. The movers were hard workers, determined to get everything right, and I appreciated their diligence. They did well. Colonial was careful. I got exactly what they said I would get.

Colonial's rep was friendly. Two workers came to our home in the afternoon and packed our things in the trunk. The next morning, they met us in Boston and moved our things to our new apartment. It was a pleasant experience.

Melissa, the Colonial Van Lines representative that gave me the bid, was good. Everybody was upfront. The only thing that I was disappointed with was we paid to have items packed and unpacked. And at the unpacking, they did not break down any of the boxes. They just left, filled the garage with boxes, and didn't take the boxes with them. If I'm paying them $2,500 to pack and unpack, they should always break down the boxes and take them with them. Leaving them there to be broken down isn't even worth the unpacking. There was a lot more stuff that my mother-in-law was moving that we didn't anticipate but we’re glad the mover accommodated us and ended up taking all the extra stuff that we had not planned on.

When I was talking to their guy on the phone, he was confident. He was helpful and he had answers. I felt comfortable going with Colonial. The quote I received was accurate because mine was pretty small. The move was from Texas to Florida. Colonial sent me emails for a while every morning which was annoying. They said that they were going to call me or keep in touch a lot and I'm not that kind of person. I didn't need a gazillion phone calls. When the communication didn't come in, I was actually happier and I found it to be very nice. But if someone was wanting that, Colonial might have fallen short on that. Other than that, everything went well.

The people that came to move me were very good and informative. I was right there and watched them pack everything up. I was happy with that. My daughter and son-in-law was here when they offloaded my stuff, and everything went smooth. I had a couple of little things damaged that were old, so I expected that. I've heard a lot of horror stories about moves, but mine went smooth. And the coordinator that had it delivered, Nikolai, worked with me. I was impressed with that.

Great experience with the whole team. Would definitely recommend Colonial Van Lines. The movers were wonderful!!! My furniture arrived without any damage. They set everything up and put it in place in no time. Very pleased with how the whole process went.

Found you online..I’ve don’t use the internet often, so not sure what I was getting myself into. I was so happy that I chose you. We had to leave quite quickly. When the men showed up, on time, first thumb up, they quickly put us at ease. That day was long, but. By the end, we were tired beyond tired. The move couldn’t have gone better. At the other end, our haul showed up on time and in good shape. I’m glad we chose Colonial Van Lines.

I am grateful to Donna for having the patience to listen and be the advocate for clients who have dealt with Colonial Van Lines and have had a negative outcome Although my experience was very disappointing and had damaged furniture after my move on 10/2020 from Florida to RI. Donna managed to produce an agreement between myself and Colonial Van Lines to meet me halfway to pay for one of the damaged pieces; my large damaged queen sofa bed, even though I have to come up with half of the expense. It took a long time 8 months to be exact but I can now try to upholster my sofa and have it in decent condition. Thank you Donna for your help and patience to deal with extremely angry customers. My advice - don’t use these movers!!

The guys were prompt, professional, courteous, fast, and they did what they needed to do. When they delivered here, my sister-in-law met them and she was very impressed. She said they did a great job. Overall, it was a very positive experience.

This is to educate consumers about Colonial Van Lines, Read the reviews and look up the BBB complaints, form your own opinion about this company. My move was from California to Florida the Binding Estimate was done by the sales manager out of the Pompano Beach office. I have filed two complaints with the Federal Motor Carrier Safety Administration (FMCSA) with Chief Monique Riddick that regulates interstate moves. One complaint with Florida Department of Agriculture and Consumer Services (DACS) regulates intrastate movers of household goods within Florida. Wrote Governor Ron DeSantis Florida about Colonial Van Lines business practices.

I found Colonial Van Lines online, called, and the guy I talked to was personable. And I found it reasonably priced so I went with them. The movers were excellent. The ones that picked up my stuff and then the guy who drove the big van line to my house were all excellent. However, I had a small dining room table and the four legs disappeared. I filled up the thing that they were gone, and to get reimbursed. But I won't get much for it and the table is worthless without the legs. It was only a couple of years old. It was an $800 table. What can I do if I don't have the four legs? It’s being resolved now, but even if they resolve it, I'm certain to get 25 bucks.

Colonial Van Lines was the most responsive and they were able to accommodate the time of when I needed to move. They sent me emails almost daily as were getting up to the move. Just reminding me how to properly pack things, put things in mattress bags and plastic bags so everything could make the move go smoother. I had a three-story home so there were a ton of stairs. Those guys were running up and down the stairs, carrying heavy stuff, and they were done loading the truck in three hours. They were the best movers I've ever had. They were ahead of time. There was only one guy who unloaded the truck and he did it in two hours. That guy was awesome.

The communication was always there with the rep from Colonial Van Lines so we didn’t have to wait long to get a response back. When the moving crew got there, they were very good, coordinated and professional. But the pickup was two days late because they kept rescheduling and then, the delivery time was about six hours late because they got caught in traffic and were coming all the way across town. Their schedule was all goofed up and that caused a lot of problems for us too. Then, I was surprised the subs built in a hefty tip on their delivery fee. We weren't told upfront that there could possibly be shuttle fees and if they had to go more than 75 feet from the doors, there was a fee. It was all these little things you kept getting tacked on. So the ending bill was more than what we expected.

I probably would not have picked Colonial Van Lines with its customer service. I was just in a rush and needed to get it done and they were a little bit cheaper. I did not feel great about using them until I met the actual guys who came to move. When my stuff was delivered, the people that took over my account and talked to me through the process were really nice. We went from St. Louis to Dallas and they got there two days later.

Updated on 10/19/2021: REVISED AND RENEWED REVIEW: STAY AWAY FROM THIS COMPANY! Please, please, read the details to avoid not falling victim to Colonial Van Lines. After writing a review about our experience in April, Donna ** came to us as an angel of light without a single candlestick in her hand nor even the thinnest flashlight. Soon, she sank into the same mud of deception with other actors and actresses at Colonial Van Lines (CVL). She worked very hard to block our reviews by offering us some ridiculous compensation for our now over $8000.00 loss and still counting. Very recently, she pushed a young woman called Stephanie ** – Quality Assurance coordinator to be the CVL front messenger of evil! Stephanie would later call us on October 11 to cancel our move.

Colonial Van Lines did well, but we've had two lampshades that were torn up, a glass memorial box that was broken, and a part of the crystal glass candle holder was broken off. One of the things that I didn't realize when we signed up for it was that our stuff was going to be offloaded on another truck, so it got jostled around quite a bit. I was told that everything would be marked Colonial Van Lines, but nothing was. It was all Zip Moving who they subcontracted out to. That was one of the things that the coordinator emphasized which didn't take place.

I liked Colonial's price and that they could deliver in a timely fashion. The moving coordinator was very thorough and stayed in touch. The crews were excellent and very professional. I managed to get everything done. A very positive experience.

I told the guy that all my furniture's from IKEA. He then got on a computer and went on the IKEA site to get the weights of my furniture. I thought that was really smart. The moving crew came to pick the stuff up and drop it off. I had 17 boxes when I left, and I had 17 when I got here. The only thing I can't find is my bike lock and I don't think I packed that. Then I had one thing that had little damage. I get the impression that the IKEA furniture is not really made for moving. It's the only time I've ever used a moving company and Colonial was very nice.

I was so happy with Colonial. The guy that we talked to was great. He was very nice and patient. We moved the date three times and Colonial was very accommodating. I love that there was no additional charge to have to move the date. The lady driver was amazing. She was thorough and super sweet.

We had issues with the boss of the movers because they missed their delivery window, and then told me that we had to be there at 7:00AM the next day to pick it up. But that wasn't feasible and they were really problematic about it. But Colonial did fine with fixing that and it ended up being fine. I've asked for a final invoice four different times and no one has given it to me, which is frustrating.

I've got nothing but high praise for everyone along the way, from the account manager through to who we handed off to. The cost that Colonial Van Lines quoted me was quite accurate. The coordinator did a great job. The estimate he gave me was within 50 pounds all up. They had to use some boxes to pack up a glass top to a table and my television stand. So I was billed for those. My apartment complex wouldn't easily fit an 18-wheeler truck for the shuttle service. I was informed that that would be the case and the team that came in did an excellent job. Everything arrived absolutely perfect.

My mother-in-law told me that Colonial was a really great company. She gave me the phone numbers and I set it up from there. They were really nice. They did it step-by-step because it was my first time doing it ever with a company like that and they helped me through it. They explained everything in great detail and they did really well. The crew was really nice and respectful. It was really quick because we used to have a really small apartment. So, he was in and out of there in an hour. My mother-in-law actually gave me the wrong address for the storage unit and they were willing to work with me on that too and that was really nice. They didn't charge me extra for getting the locations right. Their cost was also really affordable. 'Cause they split it up through three different payments and it was a lot easier to do it that way than take out a whole $2,000 at once. They were a really good company to work with. They were fast and efficient too.

Getting everything set up was pretty easy. When the movers were at my previous location, they were kind of overbearing a little bit because of their constant calling. They called me about five times the same day to see how the move was going. I told them over and over that they weren't going to be there till the end of the day. But they persisted to call, which was a little bit annoying, and unneeded. I asked them to call back the next day, and then, they didn't call back until about three days later, which was fine. Other than that, the customer service was okay.

I have changed my review to 5 stars *solely* because of the work of Donna, the resolutions manager. She worked with me to come to the resolution I want and I appreciated her efforts. She was empathetic and thorough in capturing the nature of my complaints and relaying them to her team. She then worked with me to resolve the matter. My review of the experience with Colonial remains the same, but due to Donna's hard work, I'll rate my experience with her as 5 stars.

I would definitely recommend Colonial. The rep explained everything very well and answered any questions that I had. They always made sure to keep me informed so I wasn't lost wondering what would happen next. They always let me know if there were any changes. The final pricing was accurate. I didn’t think there were any hidden fees.

When they took the contents of the house to the big storage building, they put all of the boxes that have things in it that we needed to get to in the far back and all the furniture in front of it. We couldn't get to any of the boxes at all. Also, when the lady called for payment, it was about $1,600 more than I was quoted. Other than those, the move went well.

The company worked with me and provided resolution.

The movers were timely and prompt. They got there first thing in the morning, as expected. They did a great job wrapping the furniture so that it wasn’t damaged in transit and packing too. When I got to my new location, they did a good job of bringing it in and placing it where I wanted it to go. They were very responsive to my needs so I didn't have any issues at all.

The quote provided was a little bit off. Kind of underestimated how much needed to be packed. Part of that was because we did a virtual walkthrough, as opposed to walking through and actually seeing what needed to be done. But the company they subcontracted to did a great job. The truck showed up and the driver and his worker walked through and formulated a plan essentially. Then he hired three helpers in the local area and they showed up about an hour later. In the meantime, the driver and his helper had already started packings things.

Colonial had the best timeline. The driver was fantastic too. He was hilarious and super helpful. We loved him. We had a couple of things broken though. Not his fault, but the movers' fault. People loading it at the house in California broke my son's toddler bed. Then somewhere along the lines, the crib got broken and a few other things were broken too.

I really liked the gentleman I was talking to. He gave me a lot of options and he explained about the consolidated shipping. It sounded like something I could use. They worked very well with me. I'm in Texas. Someone else had packed up my house in Alabama and had put it in a storage area. We went through all of that and came to an agreement that worked. My brother had taken a picture of the storage unit. So they based on the little dividers in the storage unit, they could tell how much was in there.

I liked the clarity in terms of the estimate as well as the responsiveness for all the emails and questions. The rep was very knowledgeable and everything went better than what I expected. I moved before and I used to spend a lot of time trying to call to ask a question or inquire. In this case, it is exactly the reverse. Colonial kept with me and checked with me from the time they came to do the packing until the delivery and assembly.

I wasn't happy with Colonial Van Lines. They were on the phone and they were who I thought I hired but some other van line called. Stevens Moving Service is the one that came and put the stickers all over my boxes and most of the boxes that were marked as fragile were smooshed. Thank goodness, not a lot was broken but the thing that I brought to the house myself and didn't have them move, I must have had sitting in one of the rooms they moved the boxes into. They saw it was jewelry and it disappeared. I have spent a long time searching the whole house and going through every box to make sure that I haven't made a mistake and checked my storage trailer to make sure it wasn't in there. It took a long time to do all that because I didn't want to accuse anybody falsely. But they're the only people that have been in my house so now I have to file a police report that they stole my jewelry.

At the very end, they didn't call me when it was coming. The person who had been my point person no longer worked there and the girl who was taking over from her hadn’t been given information on our account. Those are the only two hiccups, but other than that, it was fine. They broke a couple of things but that's to be expected.

Colonial Van Lines was quick to reply and they seemed to understand what I needed. Their rep did a very good job of calculating what we needed because it was not a normal-sized studio. It was just a few things. The local company that did the work lost a couple of screws for the mirror, but in terms of how well they packed and took their time to count everything, they did a good job. Colonial Van Lines was easy to work with and they were very reasonable in the amount they charged. So I will definitely recommend them.

Colonial Van Lines always followed up and I would use them again after hearing some horror stories about other van lines. The people that moved the furniture were very respectful and made sure that everything was wrapped up and on the truck correctly. When it got to my home in Florida, they asked me where we wanted it.

When I was leaving St. Louis, I had to be out by that Sunday, and the window was Wednesday through Friday. Colonial called to schedule on Thursday and I was fine with that. But it was pouring down rain. Fortunately, they said they would be coming on Friday. Well, Friday evening, I got a call saying it'll be Saturday morning, which otherwise would have been fine. But there was really no update. It would have been nice to say that the driver's leaving now and he'll be in town, just so I know. I was sitting here freaking out.

They followed up and the people that helped were very polite and helpful. The only thing was, I originally was not going to have them box my mattress. I was going to do it myself. But then I changed and said, "No, I want you to box," which they added to my quote. But when we got one of the mattresses, it had water damage on it. I haven't filed a claim yet ‘cause we still are trying to figure it out. Then one of the feet on our wine rack also broke. But they had a very easy process. The only thing that would be better is if they can shorten their pickup time window from four days to two.

There were two young fellas who did a good job. It was a very good experience.

I was very pleased with Colonial. I love the driver. Walter was wonderful. However, the person who helped move me out was in a rush. He said, "I've gotta leave here at 2:00 whether I'm done or not." I said, "We got to wrap this and make it nice and we can't damage anything." He said, "This is a 4,000-pound job and it should have been done in two hours." Walter had to leave the job, jump in the car with him, go get his money and come back. My brother and two of my nephews came and finished helping me. They were at the very end so it all worked out fine.

The move itself was great. They packed up, protected everything and wrapped everything real good. It didn't take long. But it was just the quote was way out of line from the cost. It was a very bad estimate for it cost 1,500 more than they quoted me. That part, I was not happy with. It also took way longer than it should have. He said it would take 2 but it took 10. ​But they did it good, though.

The issue started from the very beginning. I was told they had their own trucks. Another truck and movers showed up so apparently they contract out to other companies which would be one thing IF they had their own trucks and didn't lie to me. One would assume I asked that question because it was important to me for my move. I won't make that mistake again. Also get ready to talk to 10 different people at minimum for your move. The person that takes your order and has you sign your agreement will never speak to you again (nor will you be able to get a hold of them). The company has coordinators to call you the day of your move to double check that the movers have arrived and that they have ended. You will be assigned a new account manager daily who is also very difficult to get a hold of bc they are on the phone and they are at the mercy of the contracted company to give you information.

Colonial works with you. We talked and weren't sure about the details but we knew that we were trying to get there. We continued to exchange and they always called back. Once we’ve put everything together, the rep took some time. We got offline and called back later for other things that I needed to add or subtract. We did that about three or four times over a three or four-week period before we finally settled. He wanted me to be satisfied. There were repeated delays in the movement though. They had problems with the drivers but they kept me informed every day. They always called, let me know what they were doing, where they were and when I could expect them. I had to do a power of attorney for the person at the house to release my furniture to the movers and they walked me through it. Two or three days later, they called me and let me know they were there. They met the person at the house and it was really a good meeting.

Their rep was good and very communicative. I had to change dates a couple of times and they were accommodating. The moving crew came in, wrapped stuff up and took the stuff out. They were out of there sooner than we had anticipated. I had a missing part on a TV stand though. Also, a lot of my glassware was broken, even though it was packed in glassware boxes with all the foam and the separators. One guy had also lost a grip on a mattress when he was bringing it down the stairs and it ran into the wall at the bottom of the stairs and put a hole in it. But we sold the house, so we had to have that fixed.

The rep was very good. But I was a little disappointed in the results of when the move would take place. We wanted it to be sooner, but they were just being honest. They said it could be as long as a two-week difference than what we wanted. But they did their best. There was also a lot of back and forth as to when they would be arriving. They didn't give us an exact date, and that took a long time to get that information.

DO NOT USE THIS COMPANY!! It’s been a complete nightmare working with them! They bumped our contracted pick up date three times. When the “subcontractor” finally did show up, it was in a rented Budget truck and not big enough to fit all our stuff. We had to leave several things behind in a friends garage. We were told they would deliver the remaining items in two weeks. Five times they scheduled a pickup of the items and five times they were a no show. No phone call to advise - no communication at all.

This was a good experience from beginning to end. The phone support rep was knowledgeable, responsive and had great follow-up. The moving staff was punctual, wrapped and moved furniture with care. They were also very courteous and responsive to customer requests.

The movers were fine and nice. The move went great. But, two days ago, I noticed that one of the computer monitors was broken completely. So, I have to replace that. It's just my fault for not checking. I already signed something saying everything was okay. But there would have been no way for me to know that it was broken unless I had turned everything on.

The day before I was supposed to leave and move was the day that Colonial finally got someone to move. It made me nervous because they waited till the very last day to get me a truck. It was down to the wire and I didn't like that. But everything worked out exactly as expected.

The quote I received for the move made me choose Colonial over a different company. There was a little miscommunication as far as the delivery of our stuff the following day but once I reached out to Colonial, they were able to get in touch with the driver and get everything resolved. Overall, the experience was quick, efficient and very trustworthy. I would definitely use them again if needed.

Colonial helped me move down here. They had great service and they also had the best price. They made sure that my account manager is in touch with me, keeping me apprised of what was going on. The movers were fantastic, really helpful, and careful with everything. Nothing broke or was damaged.

I was impressed with the help that Colonial was offering me and the quote that they gave to me was perfect. I felt comfortable with them 'cause I was moving some furniture from Brooklyn to Chicago and I was trying to find a good place. Their rep, Tom, worked with me from the beginning to the end. There were no damages and everything went beyond my expectation.

Colonial Van Lines was the first one to get in contact with me. The only frustrating part was that they quoted me 3,800 bucks for the whole move from Maryland to Arizona and it ended up being 5,800. So it cost two grand over the original estimate but the pickup and delivery went smoothly.

The driver hired a local company in Tennessee to come and help do the packing, which is normal, but I would not give good reviews to that company. Most of my boxes were crushed. That had nothing to do with Colonial or the driver though. There were six guys from that other company that were doing most of the loading while the driver was doing all the paperwork and the inventory. I wasn't very happy with the company that the driver hired, but he was awesome. I was happy with Colonial too. The final cost was a bit more than the quote, but that was more my fault than theirs. I wasn't home when I first talked to them, so I wasn't able to give them a good estimate of how much stuff we had. As we got packing up, we figured out that we had a whole lot more than I had estimated to get the quote.

Colonial Van Lines looked pretty reputable with their website and it looked up to date. I liked what I saw on there in terms of how to go about getting the quotes. The reviews were also very good and then the process of going through everything being moved was really unique. We had sold our apartment and everything that was in the apartment we needed to move was on our Zillow site. So we walked through each photo and looked at everything. I told their rep what was going and what was not and we were able to come up with an accurate idea of everything that was removed. Also, the professionalism was really good and the cost was better than the other three folks I got quotes from. The move was from Chicago to Minneapolis and we had to do it in a quick timeframe. So we got it set up in under two weeks.

Their timelines were right on with what they had disclosed to me at the beginning. The movers showed up exactly when they said they were going to show up, both when they packed me up and then when they delivered. The workers worked hard to get me packed up and to also unload the furniture. The customer service representative assigned to me kept me in the loop all along the way. So overall, the move went real well. It was a reliable and positive experience.

They were responsive to any questions or messages I had and were always upfront with any kind of cost, ahead of time as well. The pickup was within the window they had told me they’d be in. Everything went smoothly and everything was done well. Then the delivery, same thing. Everything was in the condition that I moved in. Everything was good there as well.

The Colonial Van Lines' price was better. The movers themselves went above and beyond. They did a wonderful job and they helped run down my dog, going up and down the sidewalk, and spent close to an hour helping me get my daughter's dog even. However, no matter what the lady said, it was not correct. One time, in particular, it was supposed to be in between 12:00 and 4:00 when the movers came to pick up, and they got there at 8:00 AM. They showed me the correspondence. They told her 8:00 to 12:00 and I almost wasn’t there. When they delivered, it was the same.

The driver was very courteous, and he did make his location in the allowable time. Different people from Colonial would call and update me as the driver moved along the direction.

We had a unique situation where we were in a different state than our storage. Colonial was willing to do the move without actually seeing the storage and just by knowing the storage size. Our biggest concern was the issue of the weight because that could have changed the price of the move, and it did. Even though the rep said she overestimated the weight, the weight came in an excess of that. So we were hoping that we could have saved a couple of dollars, but we wound up spending a little more. Nobody wants to have a final bill that's more than what they expect to pay. It would be a good thing if they could figure out a way to resolve that and still remain competitive. But overall, our experience was a little better than adequate.

All the documentation, the correspondence, and everything that I received or that took place was through Colonial. I was looking at a company that they would deal with everything from point A to point B, and it wasn't exactly clear that it would be an agent, which was not necessarily Colonial drivers that would be picking up our stuff. I know that Colonial goes through a process where they vet the drivers that are going to pick up the shipment and carry it cross-country. But on Colonial's website, they say, “It's our agent.” Calvin Lines was the actual trucking company and movers that picked up the household goods and took them to the destination. So I felt a bit misled.

There were many coordinators. I never spoke to the same person once. I coordinated with one via email. Another got sick, and there were other people involved. It was intense. We were preparing and packing, and then the driver appeared the night before. They packed us in, and we left. It was quick. Colonial did well considering the circumstances. It was under a snowstorm and ice. I was satisfied.

Everything from the beginning till end, everybody was helpful and they were willing to help me through, responding in everything that I had concerns. When I was doing the estimation at the beginning, Colonial assured me that even if it was not going to be the way they were estimating, they would always give me the credit back. They explained everything to me very well. There were things that I was confused about and I had to talk to them. So they were mostly along with me through phone. The manager used to call me and let me know that somebody was gonna come and pick up the stuff or they were at the destination.

I got the name of Colonial from my daughter-in-law. Everything went well. I would use them again.

When I first talked with Colonial Van Lines, they asked how many were the things and I gave a number that I thought. When the guy was here packing, I asked him if I could add things and he said, "Oh, yeah, just anything you want us to move, put in this room." We would have moved a couple of other things if I had known that. I just thought I was limited to the very first estimate that I gave. That's something that people should know.

I did a Google search and I read reviews. After I read reviews, I called everyone to get a feel and Colonial was the one I felt more comfortable with giving my whole life to to transport it to a whole another state. It was a huge decision to trust people you don't know. Still, I couldn't be more happier with my decision to go with Colonial. The first guy I met with, Chris, was from the beginning explaining how everything works. I could appreciate the fact that he didn't use all these terminologies that’s within the company that he understood. He broke it down and explained step-by-step how it works.

I live in San Diego, and this is my primary home here. But that house was in Peoria, Arizona. Because of COVID, I didn't want to go over there and mess around with packing it myself. So we decided that we were going to sell that house. So I just called Colonial and they responded pretty quickly and gave me a reasonable estimate. I was flexible on my time. So they picked it up within the window, and dropped it off within the window. They were pretty good.

Communication itself with Colonial Van Lines was superior. And they were all very helpful, helping me out because I have never moved across the country before. It was better and less sketchy than the first company that quoted me anything. Even though Colonial quoted me a bit more, it was worth it because they were more forthcoming with their information. I just felt more comfortable spending more money over less money with someone that was sketchier.

Colonial was very good. I'm fine with what how they did. It was smooth. The only thing that is taking an issue is the two items that did not get to my final destination. Also, the driver that brought my stuff to my final destination was rather rude. But everybody else was fine.

The first person from Colonial was nice. She broke down how they work and then they were one of the top three. Right before we moved from California to here, another person called. I tried to tell him we had to add more stuff. And he was like, "That's okay. It's okay. Whatever." And then when the mover got here, the truck driver said, "Oh, well, I wasn't expecting this stuff." I said, "Well, I tried to tell the guy." There should have been more communication between them. But the guy who drove the trailer was also nice. He had to come on day two because not all the helpers came on the first day. So the next day, more helpers came. The helpers and the drivers were all nice. They moved everything for me. And then on the way here, when we got to Texas, even though the roads were bad because they had a snowstorm, the driver still came out and delivered my furniture and my stuff.

I got the lowest quote from Colonial on my move. That was all I was looking for at that time. Plus, they were a company that I had heard of. It was important to know they will not abscond with all of my belongings. I was happy with the communication. As far as knowing what was going to happen, time, dates, everything was accurate. However, I have a couple of complaints as far as the original cost estimate.

The people at Colonial were perfect. The pickup and delivery were good. The transport was from California to Washington. That ended up taking three weeks. There were a couple of damaged items. Other than that, it's pretty smooth.

My experience with Colonial went very well and they were accurate with their quote. They gave me a week's window. They were a day off from the time that they told me that they were coming. They said they were coming at a certain time but they didn't. They then called me back and said they were coming the next morning. They should communicate a little bit more and make a phone call if they are not going to come at the time they said they were coming. I was up waiting for them. They called at about 9 o'clock and said that they were late with another delivery and that they would be here the next morning.

We did a transport from Oregon to California. The rep who helped me was very good. The pickup and delivery were very smooth. I was surprised at how much it costs for such a small amount of stuff. But I'm an older person and maybe I've lost contact with what things cost nowadays. That aside, everything was great. Colonial was very professional. They said they were going to be there when they were going to be there. When they brought my stuff to California, I was there when they loaded it in the storage and it was really quick. Everything was loaded within an hour. That was very nice. I didn't have to spend all day there.

We relocated across from Pennsylvania to Savannah. It was a decent-sized move. We used Colonial and they were great. Everybody was very friendly. Carlston was the first person I contact with and he was phenomenal. He made sure everything was coordinated. The only thing that was damaged was a plastic lid on one of my containers. I was very pleased with the whole process.

I lost one coffee cup in the move. I packed everything but it was not on there. Other than that, Colonial was very good. They were kind, gave me advance notice, and were very careful and concerned about how I wanted things done and were very efficient in doing it. The quote was accurate, but I changed it several times and then I came in underweight. I got good service.

I was referred to Colonial by a friend of mine because she also utilized and moved cross-country as well. And then, I gave a call. I spoke to Chad, who was the person handling the account, and he was helpful, very thorough and also very detailed regarding the process, especially with the estimate and walking through everything. The process in terms of securing the contract took less than four days to get everything together. At the end, the estimate was accurate.

My wife saw Colonial Van Lines online and she picked them 'cause they had a lot of good reviews. I didn't want to move to Tennessee, but we finally did it and the whole experience was fantastic. The reps were great and we were ready as well. I never intend to move again, but if I do, I'll call them.

Colonial's rep was very good on the initial call and set me up properly. I ended up talking to a different coordinator a week or so later. But everything was easy to work through and smooth. Our pickup driver was also our delivery driver which made the whole process incredibly smooth and easy. And the movers that he had on both sides were great as well. The quote was a bit more, final cost-wise. But it was hard to estimate our house in Nashville. The stuff that we had was heavier than was calculated in the system. But I knew that going in, so I wasn't shocked by the ending sticker amount.

Everybody at Colonial was good. We had a mirror, and everything was in good shape.

Colonial was a lot cheaper and the reps were nicer. Everybody was prompt and accurate with everything. Everyone was very helpful too.

We've used Colonial Van Lines twice. The first time we used them, they seem to be a bit more available. They did not require our belongings to be stored. They could pick our items up and take them right to the place they needed to go. The second time, we haven't been nearly as happy with their service because they contracted out our work. We also had no damage the first time, but there was definitely damage the second time. It can be expected, but had Colonial had their own movers move us the second time, I don't think we would have incurred the damage.

They farm out to other companies - I specifically asked if it would be a piggyback move and if they handled me from start to finish. Lied to - realize they pay for that rating. I had a piece that needed to be crated and the gentleman who came to do the crating explained how they received their ratings. You get switched from representative to representative to give you the impression they have a large team in each division working with you. I had damages which I had asked several times for a weighing so I knew if there was a need for insurance - no one could give me a weight. This is not legal - you are supposed to be able to have a weight provided.

The coordinator was out for a while, so they gave me a substitute. Besides getting my initial quote and setting that first thing of collecting my inventory, I didn't deal with the rep at all. Other than that, the pick-up and delivery were good. They let me know the day before when they were arriving and the time.

Everything was coordinated and just great.

My moving date would constantly change and I had to move fast. The rep was pleasant. I had a couple different moving managers as well.

I moved from Plano, Texas to Oklahoma City, Oklahoma. The rep explained everything that I needed to do, so it went very smoothly. Everybody was very helpful. The rep called three times during the move as well and it was good. It was an overall very pleasant experience.

I felt taken care of from initial call through conclusion, with just a couple of minor communication glitches. The team was attentive and the pricing was clear and I felt confident in the company. I would use Colonial again and recommend it.

We got several quotes and Colonial's was the most affordable quote. The coordinator was also close on the estimate, so it was good. He did what he was supposed to do. However, there was one small glitch in an understanding between the coordinator and whoever I dealt with on the day of the move as far as what services I had purchased. Other than that miscoordination on their end, it went fine. Everything was as I expected and nothing was broken. They were on time and delivered when they said they were going to.

Anne was great. All of the customer service was great. The only issue that we came into conflict with was regarding the payment. The church that I worked for had pre-arranged to pay all of the expenses. Colonial Van Lines tends to contract out to other smaller moving companies, and it was not communicated to the driver of the smaller moving company who actually was doing the moving that this was the arrangement. And I ended up having to put everything on my debit card. That was the day of the move so the day that the movers arrived here, they told me I would not get my stuff unless I pay them.

I was looking for a moving service and Colonial called me afterwards. They made it a little bit easier taking care of everything. The rep was very good and everything went well. I was a little nervous when the guys were taking down the boxes but everything turned out perfectly fine. I have to move around for work every six months. Once I’m done here, I might be doing just a U-Haul because I'm going back to South Dakota from Pennsylvania and it's a little bit longer, so it might be a little too pricey. But if I was moving anywhere about five hours away, I'd probably use Colonial again.

I talked to Colonial Van Lines, and they seemed decent. The moving coordinators never picked up their phone though. I had to call multiple time and leave messages. I was also told three different prices. Other than that, the moving people were awesome.

Colonial Van Lines was very thorough and they got the job done. We had minor damages in our furniture. But overall, it was a good experience. We liked the price, too. The coordinator was super-friendly, answered all my questions, and was pretty thorough in going over the whole process. Based on everything that I told him, he gave me like a certain weight. But then, we sold a lot of furniture and got rid of a lot of things. We were still over 27 pounds, which is not a lot but considering that we sold a lot of things, if we hadn't sold those things, it would have been a big shock. We would have had to have paid a lot. I thought we were gonna be quite a bit under since we sold a lot of furniture. We were right there and he said 27 pounds over. It would have been good if there was a way to get a more accurate estimate because we sold a lot of stuff.

Colonial Van Lines got me moved across the country and it was real low-stress for me because they handled everything. I was moving from Philadelphia to California. The coordinator was really helpful. She seemed to give me like an accurate estimate. It seemed like there wasn't enough communication between the her and the account manager. They ended up telling me that the movers were not going to be ready to deliver until the day after, and they actually did it. I got a call like the morning of the delivery and they said, “Hey, we're on our way.” The actual mover was really nice and very helpful, and it was a little cheaper than if I had rented U-Haul. So, it was good.

Colonial Van Lines was a great service. They were on time and did what they said they would do. So, I'm very happy. I've used them before, too. They did a good job the first time, so then they got a repeat business. The only thing was about the guys that did pick the stuff up. I know moving businesses are very tough, and they're long distance but maybe their appearance could have been a little bit more presentable.

I did a Google search and got connected with Joseph. Colonial was able to move within the timespan with the most cost efficient price. The stuff got to where it was supposed to go and nothing was broken. Overall, it's a painless and pretty easy move. They do what they say they're going to do. There are no hidden costs.

The driver let us know wherever he was and the transport with Colonial took two weeks but that was fine because we had to drive across the United States ourselves. We had 200 boxes and we're still going through boxes. The legs for the couch are missing and I had to buy something to put on there. It's probably in one of the boxes. The reps didn't mark it so they couldn’t find it. We have 90 days to claim and I’m gonna have to make a claim on the legs but that’s minor stuff we’d be able to take care of.

Colonial Van Lines is a fraudulent company! They are extremely dishonest. They lie just about everything and anything. They give low estimates to attract customers, then give false information to keep the customers. Once the initial payment is received, their fraud wheels start turning. It is the worst kind of customer service and moving company out there.

Anthony, the sixth person I had talked to Colonial Van Lines, was good and he was the reason I signed up with them. But I was frustrated and tired of the process. It was all good until I found out Colonial doesn't have trucks but they’re just a broker. That pissed me off because during the whole process I was told that they were the actual company moving my stuff and that didn't turn out to be the case. If I recommend them to my friends, I don't know what company is going to pick their stuff up. But the company that came out was good as well as the company that dropped my stuff off. Two items were damaged but it was not serious.

My movers showed up late on the pickup for about three and a half hours after the latest time and during the drop-off, they were a day late. Other than that, I had a good experience with Colonial.

Colonial’s initial customer service was the most helpful of everyone that I spoke to. I had a good customer service rep at the outset with the estimate, which helped quite a bit. Colonial was also lower cost than some of the more expensive moving companies. They were very good for probably a little bit more of a skinned down moving company. The window for delivery was a little bit long but they were very communicative throughout, and I was happy with my overall experience.

I got estimates from three companies and Colonial was not the cheapest. When I went to finalize everything, they were the only ones that kept the same price as they originally quoted me. They were super. They knew what they were doing and they did it really quickly. I didn't have anything that was severely damaged.

The moving coordinators were very professional and they explained a lot. I just haven't heard back on some of my questions. I was charged a transfer fee, and I never heard back on that. Then they didn't even transfer my stuff from the truck they initially loaded it down. I took a picture of the truck before it left my place, and it was the same truck and the same loader when it came. The quote they gave was way under the one I paid, but that was all right. Overall, it went as planned.

I got a couple of quotes and Colonial gave me the most reasonable quote. Everything was perfect and I had a positive experience.

Colonial showed up exactly when they said they were gonna show up. I was impressed with the care that they took with packing our things, and did the same when they came and unpacked them. They let us play with them unpacking. The only thing that bothered me was they weren't able to weigh the vehicle. When they finally got here, they had weighed, and it came within 45 pounds. I was a little bit skeptical of that. But other than that, I was pleased with what happened.

I liked Colonial's price per pound. They were accurate. All I had to do was pack my boxes and someone would pick them up for me, and then they described what services they can provide in terms of additional packing. Whatever I named, they had an answer for it. So, if I had to have picture frames packed, they prepared for that, or if there were appliances involved, they were prepared for that. It was basic. You can tell that when you ship with Colonial, there is not a lot of overhead, and they do less than truckload brokerage. What I had is an entire truck to myself and I had three people working to cart myself out of the house. All that for $1 a pound, and they were at the destination within three days of departure. That is like FedEx-ing your stuff.

Pick up was horrible, they called me told me they'll pick up my stuff on 1/8 9-11am. Shows up at 11:30 which is already late. Then leaves because they have not weight their truck and they had another job they needed to do. After many phone calls, they finally shows up after 5pm. The guy does not even know how to fill out paper work, they were supposed to wrap the furniture with blankets but they didn't bring any blankets.

Ratings-wise, what I saw online was the reason why I chose Colonial Van Lines. It was quick to get started with them. We had a short timeline. They were able to schedule everything quickly for us just to help us figure out the move and do multiple pickup locations. I ended up calling them when I was about a month from when we needed to move. And then from there, they were able to get everything scheduled for us as well as store it for a couple of weeks while we waited for our new place. There were a couple of damaged items that we had. It was mainly just some of the less expensive furniture that we had, and some glass I had broken, but that was because of the way we packed it in the box.

I was looking online and I was not able to get a company because they were all booked. And Colonial was number one in customer service, so I called them. They were able to accommodate my move they did a really good job going over the list. They also overestimated the quote because they know how people are when they move. They told me they were going to overestimate weight and that way, it was going to come under for me because it's hard to estimate boxes. But my niece’s furniture was supposed to be delivered by the 15th and it's still not there. I have a person at Colonial that I contacted and last night, she called. She said that she might have more information on Friday. Other than that, when they were packing up the antique furniture, it’s a family heirloom from the 1800s, they wrapped it, then they boxed it. They made sure that it wasn't going to get damaged, so that was really nice.

Unfortunately, we booked our move from Michigan to Iowa with Colonial Van Lines. It has been the worst experience. First off, Colonial "sells" your contract to another service provider and does not tell you. These companies may be related but it is a shady relationship and one they do not disclose. Secondly, they do not offer any recourse when the company they have sold your contract to breaks the contract.

The rep I got was good. The follow-up with the other coordinator who checked to say the movers would be coming on a certain date and asks if they arrived yet was great. They were polite so I trusted them because of that. But, the move ended up costing me a few thousand more and I wasn't expecting that. The people who came to the house to pack stuff up were very pleasant and thorough. The people that unloaded my stuff, not so much. My bike and one of my pieces of furniture got damaged. Some things like my curio were upside down. I had to take the boxes and flip them myself. When I did that, it took me a long time for one particular box to get sorted because it had stuff in it. There were also two pieces of glass that didn't belong to me so somebody's missing them. I called to complain and they said I gotta fill out a claim form. I asked how long that would take and they said six months. I didn't feel they were as professional as the ones who loaded us up. I just let it go. I feel bad.

I had Colonial Van Lines the first time we moved most of our stuff over. We had to do two trips and I under-guesstimated what was in our storage. It ended up costing a lot. I should have just said the 10x10 is full instead of guessing how many boxes I have in there. I had the same two movers and they were great. Everything went fine.

We just found Colonial Van Lines online, and then we chose them because they were quick to respond and they didn't charge an obscene amount. Customer service was awesome. The movers were a bit late but they compensated us with that. They always answered, and called back when they said they would. They had to contract out to another mover because they were busy. They gave me a seven-day window, but then they showed up about five days past that window. It was the third party's fault. It was a surprise to both of us. We didn't realize that would be as late as they were. But they were in constant contact and answered every question I had, so it was all good.

I was looking for a company that was going down to Florida. I googled the website to find out what companies would be traveling down in that area from where I was going, and Colonial Van Lines popped up. I called them and I got a very favorable response from their manager on there that dealt with the whole move. And the price was good. I was well committed to do it because they seemed to be very professional and they could satisfy my needs. They had to store my goods for a while, which was not bad. Unfortunately, I had to do that and it cost me a bit more money. But it wasn't unreasonable. When they finally got it down here to Florida for me, I didn't have issues with anything. My goods were all delivered fine. Overall, it was a very good experience. Colonial was very efficient. The packers were great. The move was very smooth. I'm very satisfied with what Colonial did.

I liked Colonial Van Lines' pricing. I just got out of the military and that was the first move I had to pay for myself. Ashley was great. She responded to everything that I asked her to. Living in a condo here in Atlanta, it's complicated the paperwork that they needed. And then, the driver was great, but they were running about 30 minutes to an hour late. I guess they ended up leaving Kansas City a little behind schedule. And he texted me, “Hey, we need to stop and get food. Can we wait another 30 minutes to an hour?” I was like, “Guys, I only had my elevator here.” We have 400 units in this building, and it's impossible to get the elevator. I was like, “I only have a couple hour window.” So, I pushed back a bit. Then when the stuff got here, I was not happy with the way it was packed.

There were things online about Colonial Van Lines that were better than anywhere else, like the fact that we would have our own truck, and our things wouldn't go on a truck with a bunch of other stuff. Also, they would take it directly. It would not make a stop. The move was 1,600 miles and it took two and a half days. It was a little nerve-wracking that Colonial couldn't give us an exact date and time, but it worked out okay.

I was selling my house in Charlotte. I'm from New England so I had to get back to my family because I didn't have any family in Charlotte. I looked at four moving companies and ended up with Colonial. I read reviews on the internet and liked the customer service, which was mostly what the comments were made about Colonial.

The movers that came were wonderful. I was lucky enough to have the same guys that picked it up in Florida bring it to Staten Island. The last customer service rep that I dealt with at the end didn't keep me informed the way she said she was going to. I would have to always call her to see what the status was. But other than that, everything was great. Colonial Van Lines was very good.

I was very satisfied. I went with Colonial Van Lines for their professionalism and ability to adapt with the pandemic, and they were upfront too. They answered all my questions and I was very impressed.

The quote to move from Colonial Van Lines was the better option financially so I went with them. I did work with them a little bit to get an idea of everything, what went in what state, where it went, etc. and they were great about communicating, asking questions and double checking things. It was a smooth and seamless experience and process with them as far as getting everything moved on time. However, I did get a phone call from someone in Georgia who found my paperwork on the side of the road and is supposed to be mailing it back to me. My concern would be that Colonial lost the paperwork that has some pretty sensitive information like credit card information and addresses.

During moving furniture from first to second floor, the movers extensively damaged the hardwood floor on the first, second floor, the landing, upstairs hallway and master bedroom. The lead mover acknowledged that they damaged the floor and took pictures. They send a hardwood floor company out to access the damage. The company provided an estimate of $15,000. We sent pictures immediately and filled a claim. After over 100 days they advised that a good faith offer of $500 was the best they could do. Colonial advised that the damage was not intentional. Pursuing legal action.

I was really happy with my service from the first phone call until the delivery. It was excellent. Everybody did a great job and I appreciate it.

I moved across the country and went with Colonial Van Lines. The rep and the ending bill were fine but they lost something. I had filed a claim and I haven't heard back from them yet.

The price was more than what I expected, but the weight was a lot more than anticipated. So all went well.

I was looking up companies on the internet and reading reviews and Colonial seemed to be offering what I had in mind. I went with them and as far as the estimate and the moving, that was all fine. They followed up and kept checking to make sure everything was going well and that I was happy. The personnel that I dealt with as far as pickup and delivery were very good. The only snag I had with them was there was a little confusion with the dispatcher regarding a split shipment but everything came together well in the end.

We relocated to Kentucky and went with Colonial for the price at the time. We had it set up for two separate moves. They did our initial move and once they delivered our stuff, the delivery guys were fantastic. They put stuff where we wanted. They were supposed to do our second move when we sold our house but that was an absolute nightmare. They ended up canceling us at the last minute. They had said they fired the driver. So at four o'clock in the afternoon, the day before we were supposed to close on our house, we had to find a U-Haul and do a self-move then put our stuff in storage. Colonial kind of left us high and dry at that point.

Thank you to Donna for reaching out to us and caring about the issues and experiences that we incurred on our move with Colonial Van Lines. We appreciate you and all your help!

The rep was very helpful and very responsive. That's one of the reasons we chose Colonial along with the price. She took the time to educate us on the way that the industry works, the pricing and the timelines. The price ended up being less than the quote once they weighed everything so that was a pleasant surprise. The move generally went well but everything was a little bit later than we hoped. We had to move out so I had to make a frantic phone call and they had to rush over and get there in time. The arrival on the other end was a couple of days late.