Colonial Van Lines Reviews

Watch out for something they call the "long-carry." It means how far from their truck they have to carry the items. It's not clear how this charge is determined and remains a mystery to me still. They reduced the price of my "long-carry" after I asked about it. Make sure you know how this will affect your overall total.

I came across some moving providers via Google. I shopped at four and their pricing was aggressive. I dealt with three people from Colonial and the first person I spoke with, Teresa, was thorough. I knew their price was a little low but it was fair, so I went with them. Pickup and delivery went well. They were a little understaffed on the pickup though. They sent two people and both were really good and knew what they were doing, but with the amount of stuff that we had, they should've added an extra guy. I live in a high-rise building and you're only allotted two hours. They went over the two hours, but fortunately, I didn't get a fine, so it worked out.

I called a couple of companies, but Colonial came in at a better price and it’s who we stuck with. We were taking care of older people in Arizona that both passed away last year, so we relocated back to our home state to be closer to family. The coordinator was thorough. Things changed once we got stuff loaded and reweighed, but there was constant communication. If anything changed, it was easy to call them and fix stuff. We went over by 300 pounds, which was almost a $2,000 difference, but other than that, it went wonderful. There weren't any surprises on moving day. It was also nice to know that people are always checking in on us.

Colonial's price was good and my contact person, Lauren, was wonderful and very informative. She answered all my questions and returned my calls when I called her. Brandi was great too. We just relocated and I was 98% prepared. They were supposed to be there on a certain day between 1:00 and 4:00. They called and said they were not gonna be there until 6:00 and then they said it wouldn't be until 7:00. We told them to just come the next day. I get that stuff happens and that delay was the only problem that we had. Brandi also kept me informed and she was on them all the time to get it done.

Another moving company did an estimate for me before and it felt like a bait and switch. They showed up, loaded all my stuff and said that the move was gonna cost X amount more and that it would cost even more to move my things in the rain. They also said it would cost more to move things 10 more feet and more to put my things upstairs. They had all my stuff held hostage. That company also said they were gonna deliver my things on a certain day and they came a month later.

Everything went great with Colonial Van Lines. Everybody was great. It was a good job done by all. I appreciate it.

I had a very good experience with Colonial Van Lines. They were excellent. I moved to Florida. I couldn’t afford Staten Island anymore. My maintenance fees were skyrocketing, and they raised my assessment fees. The movers were great. They were kinda late, and they reimbursed me for being late. With this COVID junk going around, I can understand them being late. The service was great. Nothing was destroyed. I have a very expensive curio, which I really was very concerned about. It’s absolutely without a scratch. It’s completely glass. So I’m very impressed with how they took care of everything. I have a very expensive art. They wrapped that up beautifully. Then when they got here, they made sure that I had everything where I wanted it. They put everything together. They were great.

It was cheaper to go with Colonial Van Lines. We were relocated to another state. Everything was in storage and just shipped to another storage unit. It was easy-breezy. I dealt with multiple people, but they were all nice. The cost was off a little bit. I didn't know how many boxes I had, but it cost a little bit more than what was expected. The only thing was I didn't know that it would take a long time. I didn't know they would tag each merchandise and put it in the truck. It took about four hours. It would have been better if someone told me that. I wasn't prepared. Other than that, the two people that were in the truck were excellent. I really liked them. They were very friendly.

I was going from Ohio to Florida and I did not really have people that could help me do the move myself, so I needed to hire a company. I had called a few moving companies and Colonial Van Lines seemed to be reasonably priced and they were very communicative as far as letting me know what was going on. The coordinator let me know about how much it was gonna be and that it went by weight and how the time frame works. It could be anywhere from a week to a couple weeks. I didn't really understand that they were picking up and dropping off along the way, but she did explain that the time frame could fluctuate a little bit.

I was part of making the arrangements for my ex-husband's move. He was moving from the house that we used to occupy in Illinois to a new house, which we are currently both occupying, in North Carolina. Colonial Van Lines picked up the stuff at the house that’s in Illinois and put it in storage. Then they took it from storage and brought it by truck to North Carolina. The only issue with the entire move was that I had told the people that I made the arrangements with that the road that the house is on will not support a semi. It's not wide enough. The turn is too sharp.

I looked at various sites that reviewed van lines and Colonial was ranked really high on those sites. It was also inexpensive. I had to collect three bids from Mayflower, United, and Colonial, and Colonial came in with the lowest bid. It went well with the movers. They were subcontracted movers and they worked really hard. The lead guy was very experienced. He's been doing it for 20 years and was very careful. Moving from Arkansas to New York is no easy potatoes. It was a long haul. The estimated time was anywhere from four days to two weeks which is not unusual for van lines. They got it there in about a week which was good for us. The minivan was packed tight to get us through at least two weeks without furniture. But they showed up a week later and there was not a single thing broken or single thing missing. That's pretty impressive.

Colonial Van Lines' reps were fabulous. But, the quote they gave would have been more useful to me if they came to my house 'cause I underestimated the number of boxes I had by a lot. Their drivers did well and I felt really bad for them 'cause it was hot. My stuff was the first batch packed and to get to them, they had to unload another person's stuff.

The quote they gave was fine and the cost of the move was less than that. The only problem was that they said they were gonna call me five days before to let me know when their moving guys were gonna come. I never heard from them so I had to call. But they finally got things straightened out. Pickup and delivery went excellently. There was nothing damaged or missing.

I got an estimate from a van line and their price was much higher than Colonial. Also, they weren't gonna be as flexible and accommodating. Colonial's rep was competent and well-informed on the subject. We ended up paying more than their quote and it would have been good if we were prepared for that. But, I think the estimate was as close as it could have been based on the information I gave them. It was still a good value. The team that packed and moved was very time efficient, polite, and courteous. If they needed information, they asked for it and they communicated well. We use futon furniture and one sofa took a ding. That was superficial though and not structural. I'll just touch it up.

I was there for pickup and they were very professional. They were taking big mirrors and made sure everything was wrapped well. It was in a condominium, so they abided by those rules. They wore their masks 100%, and they made sure they weren't tracking anything. They were very conscientious. On drop-off, my mother was supposed to go ahead COVID cases. So they had to change and they were able to do that. We had to rent a storage unit. They were adaptable. So that went really well. Everybody was great. They drove cross-country and they were there in a reasonable time. It went pretty well. Also, they were totally within all the quotes I got. The worst part was the calls almost every day, asking how it went.

I went with Colonial because of their availability and their willingness to give me a quote. I needed to talk to a human being, and they were able to react quickly. The reps were absolutely wonderful. They were so thorough. If I were to move again, they would be the first call I'd make.

Company keeps adding additional charges, tells you you will be compensated for breaching the contract for several days while adding additional charges. I would never recommend this company. I Relocated with a fairly large company and will make sure no one else gets the horrible experience. Please have 100% and video of all your items as they go missing and if you don’t have a color picture, you will not get reimbursed

I was moving from Oklahoma to Connecticut for work. I drove one vehicle and shipped the other one with Colonial. I was very pleased with the process. I got plenty of notice for details like the time of pickup, time of drop-off, and paperwork. They were very user-friendly, very affordable, and made me feel comfortable with my move.

The Price was what they said it would be. They were Fast and everything was in great shape! Everyone was helpful and I never felt abandoned. Thank you for moving me with no problems. I would definitely recommend this company for any move.

I moved to Florida due to retirement. The moving coordinator from Colonial was nice. I was not always able to reach her, but she did get back to me each time I needed her, eventually. I had a few things broken. So I have to send a report to them.

Moving is awful, to begin with, but Colonial Van Lines was good. It was the ease of getting through the process that made me choose them. Other van companies that I called wanted to send somebody out. They wanted a video. But I worked with Colonial and we talked through it with their representative internally. It worked out great from my vantage point. It was a competitive price. It wasn't the cheapest necessarily, but it was easy to work with them. The move was for 396 miles. It was a small move for a half of a condominium. Benson, the coordinator that I did business with, was good and everything was okay. When it comes a time, I'll call Colonial again.

I went with Colonial for the price and reviews. It was good with their rep who helped me estimate the inventory and obtain a quote. Also, they're reasonably priced and pretty reliable. My experience with them was speedy and I appreciated that.

I was moving my elderly mom out her condo to stay with me in Massachusetts. The moving coordinator was very straightforward. I gave him the information, and he was responsive and got back to me quickly. The move was happening on a Sunday and the representative communicated with me the day before. He let me know how I could be in contact because their offices were gonna be closed on that day. I expected movers to come promptly, and they were there. They wrapped everything and nothing was broken. Everything went fine. The guys did a great job and they were easy to work with. I’d use them again.

Colonial Van Lines had my moving dates available and had a better price than other movers. However, the quote ended up being 2000 more than what I was quoted. Also, their movers were late and we had a couple of items that were damaged. Other than that, their crew was nice and efficient.

They worked great with everything because there were issues with the guy getting out of the residence, but they were just the bomb. The guy that came out when they were getting ready to start the move in the house was absolutely wonderful. He explained everything that was gonna happen. He oversaw everything that was done in the house and went over all the paperwork with me. He was just great. He was the delivery guy, too, and he was just spot-on. He really made the whole thing just work. They stayed after me to make sure this is done. “We're getting closer to your date. Have you done this? Have you got this done?” They just kept you online so it'll move smoothly, and it did. Some people don't like Colonial, but I did. I love them.

We relocated because we were leaving California to be in the Midwest near family and Colonial's price was the most competitive. The drivers and movers were pleasant. There was no damage. It was just communication was non-existent. I talked to somebody on the phone and they asked me to count furniture, like how many dressers, how many TVs, but then, when the movers showed up, they counted pieces, as in boxes, TVs, rugs, everything combined. That was not how it was described to me.

Colonial did not move us. They subbed it out to Alex and he was absolutely wonderful. The guys were quick, efficient, and explained everything to us. Every time that we were gonna get an extra charge for a box or a long hallway or heavy furniture, they'd let us know immediately. The coordinator was very helpful. As a matter of fact, we were having a problem about the mold because we rented an apartment but they wouldn't give us the address. Colonial was very good working with us. They looked around and found us what they call a small size truck, although it didn't look small to me, and our furniture and belongings were on it.

I needed to move really quickly. I got a job offer that had a rapid turnaround time. I spoke to one guy who did the initial estimation and he was really good about mentally walking through the rooms, estimating weights and furniture, and reminding me about what I did or didn't have like overestimating as well so that we were in a good ballpark. Then, it made it pretty easy. It all got onto the truck and it was a little less than what was estimated. So, he was pretty spot-on. The account manager was super nice. The only thing that I thought was weird was it seemed like there were a lot of people attached to the job. I would talk to this one person and he would say that he'd get me to somebody else. Then after I'd already moved, it was like this person's gonna handle my move, and I already did. It was kind of surprising, but it wasn't a big deal.

I had to relocate for my new job and one of my friends recommended Colonial Van Lines. I had two managers working with me during my move and they were all very professional. They were on time and I was really happy with the service with my auto transport also. I lost two of my lamps during the delivery. But overall, it was a good experience.

Colonial was ranked high on a website search that my wife had done. Everything went well, except something happened with the original driver, so the morning of the move, they had to pull in another driver. He showed up eight hours later than he was supposed to and that was a little stressful. Once he got there though, the team loaded my stuff up quickly and got it all done. They got my stuff here and it was fine. I'd recommend Colonial, but it's unfortunate that the estimating process is complete garbage.

I got a good price from Colonial Van Lines and all of the pre-moving interactions were very good. It was helpful and they made everything clear. They did a good job of making sure that we knew how to prepare and what to expect. It was very accurate and we weren't surprised by any of the stuff that happened. We were moving from Philadelphia to New York City because I got a job up there. It was roughly two hours away and we're in the city, so that was a logistical issue. However, the move was a good experience from start to finish.

I would definitely recommend other people using Colonial Van Lines. They were online when I did a search for movers and they had good reviews. They came back with a reasonable quote, but I ended up having to pay a little bit more because of my weight. It went over what it was supposed to, but the quote was close. The consultant was very courteous and professional, and the movers were very friendly. The move took two weeks and it could have arrived earlier, but I scheduled it a little later.

I felt that the person that I was dealing with at Colonial was very professional and shared all the necessary information I needed to know. They made it clear upfront about what they do and what they don't do throughout the process. They also advise with the timing, although the timing was a bit of a challenge because living in a community, you need to schedule well in advance with Colonial. There are other people that wanna move in and move out as well, that also needs to use the same facility. But Colonial was really good at just sticking to their policy that that's their timing and that's how it works. They always let me know a day in advance and there was nothing unforeseen. They didn't over promise and under deliver. Their price was also quite competitive.

I was a little concerned about dealing with movers and getting hit with a high price after they make the move. But Colonial did a pretty good job because I provided them with enough information that they gave a pretty accurate estimate of the cost. They seem pretty reasonable to deal with in their estimates and the estimate was pretty close to what they actually cost. I thought they were fair and honest from what my estimate was. So I was pleased with that. It was also easy for them to make the move. Everything was pretty well-organized and all they had to do is move the stuff. I was well-prepared and gave the mover a good idea of what I had to move. They didn't have to do any additional stuff. I think it's important for someone that's considering it to make sure they have everything listed in what they're moving to get a fair estimate.

My move was really quick and easy. The movers were good and it took a little less than five days. Colonial's customer service was great and the communication was good. Everything was explained to me.

I moved from California to Texas. Colonial got a third party to pick up and they were fine and polite. They took care of my stuff and I wouldn’t have anything broken. However, it went over about three days after the last estimated date. But a little grace for the team, it was a time of wildfires in California and a time of hurricanes near Texas. Colonial compensated 50 bucks and I paid what I was estimated. Everything was good.

Colonial Van Lines had a quick pick-up time. I went with them for my move and it all went very well. They were professional and they made things quick and seamless.

I am updating my review to a 5 star rating because Donna was able to work with us to resolve our issue. I am thankful that Colonial Van Lines care enough to make things right.

Please learn from our mistakes and avoid Colonial Van Lines at all costs. I wish we had read the many bad reviews before we signed up with them because we could have saved ourselves a lot of time, money, and trouble. This company grossly overpromises and under delivers. Like most of the people leaving reviews, our CVL estimate was significantly lower than those of other companies. It has become exceedingly clear that CVL purposely gives low estimates only to upcharge you when it is too late to change moving companies. (Also, fun fact, CVL is a broker, not a moving company, so they are not even the ones moving your things, and in turn, have very little clue about when and how your move will happen.)

Colonial's rep was able to answer my questions and their movers came and delivered on time. Their rates were in line with what I was finally charged. There were no hassles and my things were all in place and packed. Nothing was broken. I'm happy with Colonial.

Updated to 5 stars to reflect service provided by Donna in resolutions department and that the parties have come to an agreement.

I started researching long ago. There were a couple of companies where the price at first glance was really good but once I started doing a little more research on them, they were definitely like bare-bones kind of service. I ended up going with Colonial because of the fair price and I trusted that they would do the job well. The quotes were right on par with what I wanted to pay. It was kind of a complicated move, given COVID and everything, but everyone I interacted with was great and understanding. Colonial did a great job.

If I had the option, there'd be NO STARS....Sales was fine, but when it came to the pickup date, my salesman was nowhere to be found. For my family, friends, and my mortgage clients, I advise them to look elsewhere for professional movers. The customer service was terrible at communicating the "why" my movers didn't show up on time. Not just a few hours - but DAYS late with major inconvenience to me and my family. The company did NOTHING to find a replacement mover. The fact that they have to have a "Resolutions Department" tells you they have issues on a regular basis. But even after the move and the company was PAID IN FULL, that department had no real ability to provide any form of compensation for my aggravations and additional expenses. I've tried to post my opinion and grievances on their Facebook page, but they don't post REAL customer reviews....just their own ads.

Professional. Move was from Rochester, MI to Chicago, IL. Was kept afloat on the logistics. Smooth move overall, movers took care of moving and wrapping everything. Received packing slip for the move and was able to have everything shipped out and moved to new apartment in a couple of days. Would recommend to my friends.

I relocate a lot. For the past five years, I've moved four or five times and I've used different vendors. A lot of companies were quoting a very high price from moving from Texas to California. When we talked to Colonial Van Lines, they gave me a good quote. That was the first reason I chose them. They gave me clarity on all the points which I have to take care of and everything about movement, payments, what the truckers will do and what they will not do. Because of COVID-19 situation, I had to reschedule my movements a couple of times and they helped me on that. During the week of move, I again got some calls from their marketing department where due to some truck being not available, it had to be postponed by one week or so. During the move, I was getting calls from another lady along the whole transfer process. The experience was all very good, clean, very fast, and under my price which is what I desired.

I went away to school, and I was going back home. It was a one-day move and Colonial Van Lines was given to me through a third party but the people that moved me weren't Colonial. Colonial said they weren't a broker, but they gave me a different mover. Apart from that, the services and expectations that were set were 100% accurate. They're very honest and upfront. They don't sugarcoat anything, and your move will be handled with care.

I was retiring and moving back to where I was originally from, which was out of state. I did some research on the internet and I was looking for reviews. Colonial Van Lines had a lot of positive reviews, so I chose them. My experience was simple and there wasn't any hidden things that I wasn't expecting. They switched me to several different people though. For some reason they handed me off, but every time they did, the person was cooperative, helpful and did everything they could.

They are dishonest, they lie. They hook you in and then overcharge you and they broke almost all of my belongings. I was told by Steve and Veronica I could call them anytime with any problems. Well they NEVER returned my calls. The only good person in that company is Alexia who tried her best to resolve issues. Steve assured me they would pick my stuff up on the date requested. That was supposed to be Thursday or Friday. Well I got a call saying it wouldn’t be until the next Tuesday! I said that won’t work because I was leaving Sunday for my move cross country. So then they got a contract company to pick my stuff up on Saturday.

Everything went smoothly with the process and I had a positive experience. I ended up going with them because the quote that I got from them was reasonable and the person I spoke with was helpful in answering all my questions. Both the move in and move out were completed within two hours by the moving company. I spoke with a case manager who called me on the day of move in and move out to make sure that that happened. The movers were great. I really liked them.

I was in a pinch and I needed someone to be able to move quickly. It was a cross-country move. I was getting out of the military and I didn't necessarily have the orders for the military to pay for the move. I already had the job lined up so I had to pay out of pocket myself to get us moved. I was just looking for a van line and saw Colonial Van Lines online. With COVID and everything going on, they didn't have to actually send someone out to come and do a quote. But they got back to us quickly and they were able to do a quote.

Right from the beginning to the end the kept me informed. The movers were great. Friendly and professional. I would highly recommend them. They were very careful with everything and made sure we were satisfied before they left. I received several phone calls updating me and they also worked with me to be flexible.

Colonial Van Lines' quote was cheaper than alternative companies. I went with them for an interstate move. Their reps were very polite and professional. They made sure I was aware of every detail about the move. My account manager kept me up to date and made follow up calls before, during, and after the move. I had some issues at the end of the move though as there were a lot of pluses with their charges. I didn't expect that I would incur those charges 'cause I had a different understanding of packing expenses and additional steps.

I did an online directory search for local movers in the area. I picked one local moving company and they never got back to me. After that I put out the word that I needed movers to quote and within seconds I got inundated with calls. I took about three written quotes from people and then settled on Colonial. They were great. They were very handholding during the whole thing. Back office was great. The timing, right down to arrival time and predicted wait, was very close to accurate given what I was telling them over the phone. It was all pretty good.

The first time that the coordinator was supposed to call, she didn't. The next time I talked to her, the news was better than I thought in terms of when stuff was gonna arrive, which was very pleasing. They told me that the arrival time could be upwards to two weeks and it only took five days, which was great. But I was not satisfied with the initial pickup.

I talked with Colonial before in the fall of last year when I had planned to move a few pieces of furniture. I moved in two stages and they were one of three companies that had contacted me after I put out a request on the internet. I did not use them for the smaller move of items in the fall. But I used them when I moved two months ago. The mileage was around 1,300 miles and the weight was close to 4,000 pounds. I ended up moving more weight than what was estimated because I wasn't in my residence when I was talking to them on the phone. So it ended up being a little bit more expensive than originally quoted, but they were upfront that this was charged by weight and by mile.

Everything really surpassed my expectations. It's been the best experience that I've had with a moving company. I talked to so many people. I talked to the coordinator over the phone and he was fantastic. But with the account manager, it was not the best. She called several times following up with me but I didn't talk to her many, many times. But overall, Colonial was really, really good. They teamed up with a moving company from California, which was Cal Van Lines, and they were phenomenal. The packing people were extraordinary and very delicate. Nothing got lost. Everything arrived on time.

The price with Colonial Van Lines was quite a bit more expensive. I was a little disappointed with it but I understood the reasoning. I told them that we had a sleigh bed and the weight of the sleigh bed wasn't gonna be the same as the normal beds. But they don't weigh this stuff before they take it. They take the truck and weigh it after they fill it. So I didn't know how many hundred pounds or so I was over on weight with what I told them. They can possibly come out to look at it and give the estimate that way but they don't come out. Basically, you do it over the telephone. Otherwise, we were happy with Colonial. They explained everything very well and the guys were hard workers. We were satisfied with every aspect of the move, including the pickup and the delivery.

I relocated for a job. I was moving from a three-bedroom to a three-bedroom across a few states. It was a pretty large move and I went with Colonial Van Lines due the price. It was great dealing with the moving coordinator. It was pretty efficient which was one of the things I was worrying about ‘cause that could take a long time. The services and expectations they set were pretty accurate. There was some confusion at the beginning. We had been told that the movers would be there the next morning and they did show up, but they didn't have room on their truck. So they had to leave and come back a day and a half after. That was annoying. But once that was sorted out, it was good. Also, the crew was great.

I was moving from Maryland to Arizona. I have a better feeling for Colonial Van Lines over some of the other companies and also the price. Everything was great but because of COVID and trucks and things like that, our pickup got delayed for three days. It was a last-minute delay, so it screwed up a lot of plans. But the coordinator was prepping me for it to be over a week and it ended up only three days. I moved twice with the government and once on my own with a moving company, and this was the first time the same guy who picked up my load, dropped off my load. Because of that, I still haven't found anything that has gotten really broken or lost en route. The other two times, they went into storage and stuff got lost or broken because was moved three times instead of one time. So overall, it was a very pleasant moving experience with Colonial.

Colonial Van Lines had a really good customer approval record so I gave them a call. I called three other companies as well and Colonial was the one that responded the quickest and followed up the best. We worked on a fairly tight timeline for the move but we were well prepared enough in advance that it wasn't really an issue. We locked down a date within the week that we wanted to move and everything was on time. The movers were very professional. They did a great job both packing and unpacking. So I was very pleased with both sets of movers.

My son was going to college. It was just a small move, and it was 2,000 miles away. Colonial Van Lines gave me a quote right away. However, they broke the TV and they haven't replaced it. My son did the claim because he was on the receiving end. It was just on the website. It's just that They're just not in any big hurry to replace the TV. But other than that, we had a fine experience.

Updated review: I am changing my review to 5 stars due to the resolution that was reached with the help of the representative Donna. We had a not great moving experience, however, Donna was very understanding and listened to all of my complaints and offered a fair resolution.

I felt comfortable with the way Colonial Van Lines gave us an estimate and told us about how it works. The move was 600 miles. The items were mostly all just fine when they arrived. There were a couple of minor things, but overall it was pretty good.

Colonial Van Lines is a reputable company. They packed my items good. They broke one speaker but I couldn't get any money off that. They were very professional, fast and nice in moving and even bringing the stuff here.

I got a couple of quotes and the staff at Colonial was very prompt getting back to me. The lady who coordinated the move was wonderful and accessible. Even right off the bat before I signed, I have a lot of good customer service. The moving day went very well. The guys were later than expected but as it turned out, since I was doing most of the packing myself, I needed that time to do the packing.

Moving Squad moved me from Miami to Tampa, Florida. There were three people that came in with boxes and moved my stuff out of the apartment. I explained to the gentleman that since it was a short distance between Miami to Tampa, it would be an issue with the car trying to have the courier to get there in Miami at a certain time. The guy probably couldn't work along with my schedule and the courier was giving me a lot of problems saying, "I don't think I can get there to get the car." So, the gentleman at Moving Squad contacted Colonial Van Lines.

There were several different people that I interacted with. But I had a very hard time getting ahold of one of them when I wanted and I had to leave messages, but the others were good. The moving crew, the driver and his manager who was taking inventory, were really great. They also had a couple of people packing and moving the stuff, which were from the contractors. They took one day packing and another day loading, and then took us several days driving down here. Overall, it was very good and easy. I was happy. Some of my items were damaged and the driver and the lady manager took care of that right on the spot and they came up with the compensation for me. But now, we have found out that we are missing some items completely and we just let it go.

Colonial Van Lines claims over and over again that they are not a broker. However, they did not service my move in any way. Booking with them two months in advance provided no benefit since they did not reserve or schedule a truck for my move date and only told me a few days before that they could not make my estimated pickup date.

I was referred by a friend who had used Colonial Van Lines to move from Baton Rouge to Cincinnati, Ohio. The rep and I talked on the phone a few times. He also talked with my dad on the phone to help us understand the fees and the plan for moving my belongings. The only thing that was not clearly stated and understood by everyone upfront was the additional charge for the feet from the van to my front door. We were kinda taken off guard about the additional fees on the front end and on the back end. I was told that by the actual mover that came to move me. He said that essentially, anybody who doesn't live in a single family home will have to pay that extra fee.

Colonial Van Lines delivered the car and everything went fine. Their coordinator was good. He has done three moves for me already. He delivered to the expectations, he quoted me my price and did what he was supposed to do. The driver was good as well.

Updated on 08/31/2020: Well, once again I only put one star because in order to continue this review I had to. They are a -0 ⭐️ company. So the first reviews were about how I contracted with the company, paid a deposit and they never showed up, leaving me at the very 11th hour to move myself. Two days after the review “Donna” from the Resolutions Department contacted me. She was very charming and apologetic on the phone telling me that she didn’t get back immediately because of her colonoscopy, then going into all the reasons why their company is so screwed up based, of course, on the COVID-19 situation.

Going through Colonial Van Lines' process was awesome. The reps were meticulous and gave me information every step of the way. They called me, checked up on me and emailed me every update. Colonial provided me a straightforward timeframe. A week or two before we went, I called them and added a number of boxes. I needed to add more than they were taking but it wasn't a problem. I even got pictures of the boxes and how they put them in my storage unit for me 'cause it was 1,200 miles away. They put my things in my storage unit, took pictures and sent it to me. Using their service was a wonderful and flawless experience.

Initially, I was a little worried about who was gonna show up since Colonial Van Lines was more of a brokerage than an actual moving company. I also didn't like the deposit. But we lucked out with the company in Houston that they ended up brokering. The drivers that showed up were great. If I had to move again, I'd just pick them in a heartbeat.

Originally, I wasn't going to move with Colonial Van Lines. But the other company that I was trying to get to move with had no availability during the timeframe that I was looking to move. So I looked online and the first search that I had was Colonial Van Lines. They gave me a very basic quote then I called them. They already had my file ready and it took me 30 minutes. They were very professional about it. They gave me an estimated timeframe for pickup and for delivery, and explained to me how the process was going to go from beginning to end. My main concern was the delivery timeframe. But that ended up being less than a day. They gave me a pretty wide window, so I was a little worried in that regard, but that was about it.

I liked Colonial Van Lines' price. The lady that I dealt with was excellent. I moved from Georgia to Kentucky. I came home. I gave the information to her and she triple-checked, which was great. She continued to check with me and make sure that everything was good to go, and it was great. I appreciated the personal interaction.

Everything with Colonial Van Lines went, overall, good. I still haven't put in for some damage we had. My motorcycle got damaged. They strapped it too close to the wall and they scraped it up pretty good on the fairing. They know about it. I just haven't placed the actual claim. Also, the moves were sending the emails to the wrong person at first. It was to my company, so we almost missed our day. But once we got that squared off, it was very good communication. The coordinator was good, too.

Everybody from Colonial Van Lines was great, from the customer service who called and let me know when they were coming and the drivers that came and picked up and delivered my furniture. They did exactly what they said they were gonna do. The people were good and the price was right. But somewhere along the line, they broke down several parts of my furniture and it was unrecoverable. A desk, a TV stand and a table were broken down. I couldn't figure out how to put the desk back together nor did they send the parts. I was missing the frame to put the legs on the table, so they left that off. They also broke a kitchen table. Then they also took the little fiberboard and the TV stand with fiberboard. But the customer service and the price made up for it.

The price from Colonial Van Lines wasn't high enough to drive me away or low enough to make me suspicious. We talked with the coordinator several times. I had to update him on new items that hadn't been on my original information that I gave to him. Then he made the decision to go ahead and have the quote formally updated with that. They also checked in before the move to make sure everything was set and that we had everything we needed. The services and expectations that were set by the coordinator was completely accurate. When they did the weigh-in, it just came in slightly below what they had estimated.

Everything was fine with Colonial. I was very pleased with the boys that did the work. They were on time and they did everything fine. They packed fine. I liked Colonial's cost. The quote that was given to me wasn't really accurate, but then I added things to it. They told me the balance will be $1,000 and they needed a bank check. My daughter had a bank check for $1,000, but it turned out to be 1,500. I wasn't in town, so I had to hurry and try to get the balance with the Visa. They wouldn't accept the Visa. I had trouble making the last payment. If they had told me in the beginning, I would have had that check out for $1,500, but it wasn't. I finally did get it on Visa bill.

I went online, typed in moving companies, and Colonial Van Lines was the first one that popped up. I did a quote and everything was very easy through the website. They started calling me and I didn't check or go through anybody else. The young lady that called me did a great job selling it and making me feel comfortable. I'm in Ohio and I had to get my little girl home. I didn't have a lot of time to get this thing done and the whole thing just went smoothly. My daughter's lease was up on the 31st and I needed to get her out of there on the 31st. We had to coordinate getting a truck there on the 31st to get that going and we had to work on how to put two people in the same place at same time.

With Colonial Van Lines, you get a lot more for what you pay for. The moving coordinator was very helpful and very patient because it was a long process. The services and expectations he set were very accurate. We had issues with our actual packers though. But our truck driver was amazing, and along with customer service, we were able to get a new moving crew out because the other ones walked off the job. They wanted to be paid up front. The truck driver was just waiting for her car to be loaded so that she could pay them. They were outside cursing in front of small children. It was really bad, but our driver handled it very well. We had light issues that we saw on some furniture pieces, but it's kind of to be expected. This isn't our first move.

Colonial Van Lines was very good. The only comment that I have is that I've gotten so many calls asking me how it did. The move went very well, and everything was great. But the thing is they bounce me around to a lot of different people, and that was confusing. We did the move in such a short period of time. We called them one Friday, and we moved the next Friday. They had so many people calling us. It was a little confusing, but I realized that most people call them and then they're moving a couple of months later. The moving crew was very good, very thorough, very polite, and they kept us informed of everything they were doing, and they were quick, so that was good.

I was moving for work and I went with Colonial Van Lines due to their price. The rep was great and the quote was within $10 of the cost as well. The movers gave me two days that they would be there. They were a day late, but they got the job done in time. They crushed it, so it was fine.

I was glad I had packed as much stuff myself as I had. Packing done by the movers was very poor. Many items were more or less dumped into wardrobe boxes without much, if any, paper or packing material. After pointing out the record/vinyl turntable specifically and being assured they knew how to pack it, when we unpacked, it was dumped in a wardrobe box, turned on its side, and it had become disassembled. Unfortunately I have not yet been able to unpack everything. There are a few more items that I hope were handled professionally and I hope they are not broken. You get what you pay for of course. I thought the price was reasonable. I had not planned on such poor packing.

Colonial was cheaper than the other options available and they had earlier dates. I did an estimate online and I got an email response right away. They were very prompt. Within two email exchanges, I got a phone call and they answered all my questions. They were able to tell me how much the deposit was and they were willing to hold the estimated amount for 24 hours so that I could gather the money. They were really understanding.

I did an online find the mover quiz things where several auction people would contact you. Colonial and one other company were the only two that responded and Colonial continued with follow up. They were helpful in setting up my move and in explaining what would happen next. The case manager I had explained things in detail. They were in contact pretty much right up into the day of the move.

This moving company was great! Even in a pandemic they picked up cars/packed the entire house! Highly recommend. Friendly staff, always in contact with any time changes. Totally on top of the movers & transport. They are open 24 hours a day & would keep me up to date with all & any changes.

Service was as good at expected. We couldn’t afford a more expensive moving service, but this was sufficient. Our furniture wasn’t in mint condition, but it did arrive and that’s what we needed. We were uncomfortable with how aggressively the company pursued us to write them a review. Customer service had been great up until that point. We’ve been reminded at least once a week for almost two months now to write a review.

We decided last minute to use movers for our move from Boston to North Carolina. Colonial came in lower, which I knew was going to change as they had not even seen what we had. The initial inventory had many mistakes but we fixed that. They also picked up what we had in a storage unit on the North Shore. They came a day earlier then excepted and were in the new city by the next afternoon. The broker was very careful of everything and very thorough. It was exhausting for me, but it's done! Great job to our brokers!

I've used Colonial before so I went with them again and this is the best move we've had with Colonial. The pickup and delivery were right on schedule and went pretty smoothly. My things were picked up on a Friday and were delivered the next day.

I was doing little price quotes as far as what was going on. I talked with one of the people there at Colonial named Melissa. We started discussing the move, then I told her I will give her a callback. I found another company that was a lot cheaper. I called Melissa back and let her know that we weren't going with them and when I told her that, she said that Colonial Van Lines had the best competitive prices out there. She asked what was the name of the company that we were gonna go with. She did some research and told me that that company didn't have a good reputation and wasn't accredited. I looked at reviews and it says that people never got their stuff, or the stuff was broken. I told her that if she were to go above and beyond to do all that, I would go with Colonial Van Lines.

My ex-boyfriend was moving out and I was a part of the pickup location when the movers from Colonial Van Lines came to pick up his things. I had a wonderful experience with them. They were there for hours so we joked around a little bit and kidded. It wasn't stiff or formal in any way. Obviously, it gets hot and we were moving things. They were very personable as well as very professional. They made sure they dotted all their i’s and crossed all their t's. The gentleman was also wonderful in making sure I understood all of the paperwork very well and I understood my part of it. I wasn't the one paying for the move, so I wanted to make sure what I was signing was just saying they were picking up what they were supposed to be picking up, but that I wasn't financially responsible. I felt comfortable before the gentleman started any of the work that he did, but they were also very nice, kind and worked very well.

I was moving interstate to move in with my fiancée. It was from Jersey to Philadelphia and the move was approximately an hour away. When I went on to Moving.com, Colonial Van Lines was my only option, but they were very good. Colonial Van Lines and the people that I talked to that were from them were very helpful guiding me through the process and they were very knowledgeable on the subject. Moving from one apartment to the other, it was mainly my furniture, couch and that kind of stuff and the quote was right on.

"ALL HAT - N0 CATTLE." In Texas this means a good talker but no substance. This company has a great marketing and PR department but do not follow through on their promises. Nicholas ** promised company vans, company employees and a firm delivery date when the packers arrived. The packers showed up late in the afternoon in a rental box truck from Old Bay Meadows movers in Jacksonville Fla, had no idea when my goods would be delivered, had to return another day and said "I don't know what they do with it. I'm taking it back to Jacksonville and going home."

PERFECT move. After two horrible experiences with other companies, I was braced to be miserable once again. I was very, very pleased with this service from Colonial Van Lines and their partner Cal Van Lines. First off, with an exact list of what was being moved and Colonial providing estimates by weight instead of space, we were only off by 46 pounds. A less than $45 charge. The communication was fantastic throughout the process. They give you the option of cancelling without penalty five BUSINESS days in advance of pickup. This was reassuring to me when we committed in late May. We moved from California to Florida. Pick up was 6/23 and delivery was 7/11. It was perfect timing for us. No hiccups, nothing missing, nothing broken or damaged. I was practically dancing in glee with how smoothly this move went.

Updated on 07/13/2020: Great, up to you, Colonial. Have not yet from dealing with Colonial the past few weeks trying to resolve. You have the opportunity to make it right. Claims people have reached out- cold, unapologetic, offering pennies in compensation when replacing the lost and damaged items will cost me 2x the whole move, and refusing to take responsibility for the damages and illegal and threatening treatment. This is UNACCEPTABLE business practices. You are responsible for property and what the people who show up to do your jobs do and say.

Colonial seemed like a quality moving company at first, but they were unable to live up to the moving contract that they offered. A packing and pickup window was scheduled over a two day period, and verified by their scheduling dept at the time the order was placed. However, the evening of the first day of that window, they called to say they could not provide the movers that day. The next day, I called early to confirm the movers would be arriving, but they were still unable to commit to providing the service that had been scheduled weeks ahead of time.

I was moving to a different state for weather and I saw Colonial Van Lines online. The expectations that the reps set were very accurate and the experience with the person who helped during the move was good.

Donna at Colonial Van Lines worked with her management to satisfactorily resolve our issue.

Colonial was my third search and I hired them because of the price. The rep I dealt with did a good job. However, there was a bit of confusion in our estimate because we ended up needing a shuttle on the delivery end. They asked a lot of questions about the driveway, but they didn't consider asking about the parking situation on the street, so that was a bit of a hiccup. Our driveway was short enough where we wouldn't need a shuttle, but the parking situation on the street wasn't gonna allow for the moving van. We didn't find out that we needed a shuttle until the day before when the delivery driver called us. Other than that, the movers did a good job. They took all of our stuff and they were pleasant.

The movers were very punctual, professional and thorough. They got here quickly and everything about it was well done so I was completely happy. Plus, the quote was fair and accurate. Colonial did a good job and I would recommend them.

Colonial Van Lines fit into my schedule because it was kind of short notice and they were the only ones that were willing to come on such short notice. Their service was awesome. I'm prior military so I've done a lot of moves. I'm normally very skeptical of companies because after I got out, I had some kind of bad moves with some companies, so I was really skeptical with this company just the same way. However, when I put in for the quote and they gave me the quote back, I had somebody call me. I had somebody email me to make sure everything was okay. Then that person went over all the products and all the goods that I had in the house. They made suggestions as to what they could do and what they can't do. Then they told me, "Hey, we'll follow up with you on this and this day." I didn't get a follow-up call like two days ahead of the pick-up date so I was kinda worried.

To get my two adult children out of New York, we chose Colonial Van Lines for the availability and scheduling. It was a total drive time of 13 hours and the movers were very professional. Plus, the quote was exactly what they said. Everything went very well and I would use Colonial again.

I booked my move with Colonial Vanlines and saying it was an absolutely disaster is an understatement. They were contracted to pick me up in a two-day window but were supposed to pick me up the first day. When that day came, they waited until after the time they were supposed to be there already to call me and inform me there was a problem with the truck and they could not pick me up today and they had no other truck to move my belongings. I was disappointment but understood and wanted an open line of communication to inform me when they could pick me up the next day.

I was surprised to find out Colonial was only a broker and not actually the mover. But it is what it is and the people that they chose were good and very professional. It was a small move. They came and they did whatever I asked them to do. They went out of their way to be helpful and everything went well. Plus, the quote that I was given at the beginning was close enough in terms of being accurate.

We sold our house in New Jersey and moved to Florida. We moved part of our stuff to Mississippi then part of our stuff down to Florida. We did that ourselves. I went on ConsumerAffairs and Colonial was listed in the top five. At first, the prior estimate they gave was a little low. They really need to have somebody come out and do the estimate, instead of trying to do it over the phone. It's because their ability to be able to see something and have it transferred into weight is a little difficult. I had somebody come out and do that then I forwarded that to Colonial. They partially used that information but the quote still came out more. Colonial is trying to do something different where the industry normally has somebody come out and do a visual. They're usually within maybe $500 difference but this one was way different. This was thousands of dollars difference.

My uncle recommended Colonial Van Lines to me and told me they had good customer service. I went with them and their reps made things easy and convenient. They did a great job.

We went with Colonial because of the good reviews and price. It went well with them. Our biggest concern was being in contact with people and they were able to navigate all those challenges. When needed, they wore a mask and they didn't expect us to hover over them. They did a good job of understanding what we wanted to get done and what was important to us and they executed on it. We were happy.

We were too far away and some of the other companies wouldn't come up to Amarillo. We had to dig around and find a place that would be able to move us from Amarillo to Oklahoma City. Colonial was the best option and they gave us the best price. Their customer service was great. They stayed on top of it, kept in contact with us, and made sure that we had everything up-to-date because we planned it out way back in February and we moved in in May.

I had a very good experience with Colonial's reps. They kept me informed of what was going on with my move. The expectations they set were spot on. However, when they moved my freezer, there were spots where they had pulled the wraps tight and that took some paint off. Still, if I had to move again, I would surely contact Colonial.

I got Colonial Van Lines on the internet. I filled out a form then they called me back. I've talked to them a few times, and I can't say anything bad about them. They were perfect. If I had to move again, I would do it again. I had questions and I would call them, and they would answer right away. They might have been a little bit late, but that's understandable. They had other people to pick up also.

I looked at three companies and I liked the price of Colonial. The rep was very helpful and pleasant in getting a quote for the move and they were accurate in what they said they would do. During the move, there were some minor breakage but we didn't even file any claims. It was kind of expected stuff. We’re satisfied with our experience with Colonial.

I was looking on the internet and decided on Colonial Van Lines. The rep answered all my questions and the driver was amazing. It was his first time and he wrapped everything. I even had a covered barbecue and his people wrapped that. My husband had a Tri Glide, a three-wheeler motorcycle, which is his baby. The driver put that on there and then his people had mattresses going around it, almost like a little carport with it. He ended up having to call a tow truck with a flatbed to load it because he wasn’t taking any chances. Then when we got here, he paid out of his pocket for a tow truck driver to come unload it. He was very professional, easy to work with and easygoing. I would use Colonial again just for him.

California is a very expensive state to live in so we left for a better life, lower cost of living and better school. None of the moving companies are that different from the other so it was hard deciding on who to choose but I ended up with Colonial. The rep who helped with the inventory and the quote was very thorough and had some good ideas about what to take in my car or what not to put in the moving van or truck. They did a great job of walking through the inventory, the house and what they expected that the move to consist of in terms of weight, timing and cost. The actual cost was probably $1,500 more. The packing materials made the difference because the charge didn’t include those.

I had a great experience with Colonial. With other companies, they just take a deposit and then I can never get a hold of anybody. Colonial's reps responded to me if I had questions. I relocated to California through them and the quote I got was really accurate. My things ended up coming in underweight so I ended up paying less than I was quoted. I had Bobby as my driver and he was awesome. My stuff was promised by a certain date though and things got to the destination later than that. Still, I got all my stuff and none of it was broken.

Colonial was just the number that we came up with and called us back and they wound up being awesome. We had a great experience. The rep who helped us with the estimate and the quote was great and then over the weekend, a different rep took over and she called us. They kept us up-to-date with everything.

I searched for moving companies on the internet. I compared Mayflower and Colonial and Mayflower's estimate price was so much higher so I went with Colonial. The coordinator was Paul and there were two other ladies I worked with and they were good. The moving company they used was BP and the pickup and delivery were good. They delivered promptly and safely. I live on a farm in Nebraska. It's a flyover state. For them to arrange this kind of movement was not easy because they don't have other customers in this area to go with. It took only 1/3 or half of the semi. And they were able to arrange it. It's very impressive.

I had a great experience with Colonial Van Lines. I was kept up-to-date with what was going on the entire time. They delivered right in the timeframe they said they would and the cost for the move was worth it for all the work they did.

I had a great time with Colonial Van Lines. The outfit that they subcontracted it to did all the moving, and they did a great job. They only busted stuff was a really flimsy plastic top and one leg to one of my desks. It wasn't their fault. It was the design of the thing. So, I'm not going after any recourse. They were early on the delivery by about a week. I only asked them two things - to be very careful with one of my stand-up paddle boards. I have five boards, surfboards, stand-up paddle boards, and windsurfers. I also asked them to be very careful with a heavy steamer trunk that held some collectibles of my sons. I asked them to not hand truck it. I was on the third floor in a condo with outside stairs in Renton, and the easiest way would have been to do that. But instead, I asked them to keep it horizontal. They did both of those.

I called around and Colonial Van Lines seemed to be the best price. When you had boxes and things like that, it was more than I thought it would be but it was fine. The reps were great and they were available when I needed them to talk to me.

I was a little hesitant about using them at first but I had a great experience! Moving from NY to Florida is stressful but during Covid 19 it was even more so! They came on time, worked hard and got my stuff to Florida on the date agreed! Nothing was damaged! And although they changed my estimate 3 times the final cost was much cheaper than the estimate! I would definitely use them again!

Brought a too small truck. Left items in NC. Came to deliver in FL 8 hrs after we were told they would be there and they had to leave after about 2 hrs. Because they were past the Designated time for delivering in the neighborhood. Came back next morning and finished what they had but said not ALL ITEMS DELIVERED because the other truck broke down and they couldn’t put all our items in the new truck. Said would come right back with them.... This is 5 days later and no one at the office has a clue what went on...

Do not under any circumstances use this company to move your belongings. They collect the deposit and farm out the move to the lowest bidder. They are a broker and will sub out the actual move to another company. From this point forward the left hand will not know what the right hand is doing and you will not be able to get accurate information. As a pastor moving from Georgia to Missouri I had to get three bids for moving and Colonial was in the middle. The estimates were presented to the new church I was going to move to as well as the district superintendent. Committee meetings were called as the amount for the move had to be approved at both the church and district level. The original bid was around $4400 with an estimated weight of 7000 lbs.

Our experience with Colonial has, soured to the point of no return. Initially, working with Susan and Mina (apologize if the spelling is incorrect) was great and very helpful, but we are now sitting in an empty home with none of our household goods sleeping on hardwood floors in sleeping bags. Even though our contract states that Colonial has a 6 day window to deliver, we inquired three weeks prior to move in date and we told that June 13th wouldn't be an issue and that we should anticipate delivery our goods on the 13th because the goods were in route and we were the first load coming off the truck.

Everything came through in good order. Was kept well informed, and everyone was helpful and efficient. Loading was done efficiently, and as planned. Unloading was done on scheduled day and was properly taken care of. 50 plus paintings came through undamaged.

Everything was ok except movers weren’t wearing masks, timing wasn’t exactly on time and home office was a little disorganized. All in all the move went ok just a few broken items, seemed a little understaffed as it took more time than planned.

A friend of mine used Colonial Van Lines in Silver City, New Mexico. I used them as well for a 2,000-mile move. It was very far. The whole experience was really great and everything went smoothly and on time. I would highly recommend Colonial.

I found Colonial online and they gave me the best quote. The customer service when I was planning it was very good and very thorough. The movers themselves were good. However, there was some confusion during the actual move about what could kind of be packed. There wasn't a lot but just a few things on where they could go. But the representative I worked with while the move was happening was okay. The guy that I worked with before that actually booked everything was really great as well.

I moved about four hours away from my previous location to start a new job in Lakeland. Colonial got to me first and I worked with them. Their rep was very helpful and very coordinated. He told me what was going to happen and on the day of my move, there was a window. Colonial double and triple checked everything. They didn't give me an actual estimate until the day of my move and they moved everything that same day.

I looked up moving companies. I had planned to go down to the Florida Keys myself to oversee the move, but then Corona happened and my husband’s health worsened. So, I needed some mover on short notice and Colonial Van Lines seemed to fit the bill. Everything from the move from the Keys to Batavia, Illinois went absolutely perfect. Then they helped again when some of that furniture was moved from Batavia to Eugene, Oregon. That move went well, except the one piece was broken. That’s just the way that goes. I’m not that great on the computer. I had to fill out something that was supposed to be sent by email. Because I’m not able to get together with family right now with the social distancing anyway, filing a claim for that broken piece didn’t happen.

I moved from California to New Jersey. Both teams in LA and Montclair, NJ were amazing. Went above and beyond, were kind and friendly. Their prices were reasonable and their attention to detail during every phase of my move was impressive. I appreciate all the departments and apologize for not remembering the names of the individuals that helped me in CA and NJ. Thank you. Thank you. I recommend Colonial highly!

My wife found Colonial Van Lines and we were attracted by their responsiveness and their estimate. Setting the process up went very well. And then, all the timing worked out. They reached out a couple of times in the interim there, and then both came and delivered our items when they said they would.

I had three companies in mind and I chose Colonial over the other two. I read one or two ratings that said they had no problems with them. And that was what I wanted to know, that they could move us across three states and not have any problems. I talked with two or three different people and I had one person, in particular, to be in touch with the entire time. It was a pleasant experience. The young lady that called me on a regular basis called and talked with my daughter last week because my daughter had the authority to talk with them. She was here and we were in D.C.

From start to finish we had anxiety about all this going to work. So we decided to go with a big company for peace of mind and found out that Colonial Van Lines is not no.1 and is not what they say they are and use the small flaky movers to move your precious moments. And not with the BBB or they have their own protected employees either. After losing our deposit with colonial and went with an independent moving contractor we moved.

Thanks to Donna in the resolutions department, we were able to resolve our issue and hopefully future customers will benefit from changes.

We were moving from New Jersey to South Carolina. Originally, we were gonna move ourselves but then coronavirus kicked off and we didn't have the ability to stay in hotels or get people to help us load a U-Haul. We also had two antique cars that needed to be moved. We decided to hire movers and Colonial Van Lines was able to coordinate that for us. I appreciated the entire process of moving through them. Everything was explained to me from start to finish. There were several levels of quality control where people called me to go over the move, the process and the dates to make sure that I understood everything that was going on.

I was searching for different movers online. I considered two others, but I left messages and didn't get any responses back. We moved from state to state and Colonial Van Lines kept in touch with us every couple of days. They were really good about that. It was also pretty short notice but they took care of all of it. We had two different moving coordinators and transition from the first guy to the second went fine. They were really accurate. It costed us a couple $100 more, but they did a lot of stuff that I don't even know if they should have done. We were gonna pack everything ourselves except for the great big things and mirrors and pictures. But they brought the extra boxes and I didn't have anything broken. My mirrors all came intact, and I have a quite a few mirrors. It went absolutely wonderful with Colonial.

I enjoyed talking with a guy named Kirk from Colonial Van Lines, and the price was right. I moved to a different state. I had lived here for 75 years and I remarried and lived in new Hampshire for two years and my new husband died so I came back home. Everything was fine. In fact, the kids who packed me up on a Saturday were even willing to get me here on a Sunday, which I thought was a little extra special. I was very pleased.

Colonial Van Lines' price was way more competitive than some of the other companies I looked into. I was having a 700-mile move from Missouri to South Carolina. I had to change the moving date and that was not a problem with them. I was happy about that. Also, they were in touch with me throughout the process. They were always checking in, double-checking and triple-checking things which I liked. But when the final date was agreed on for when the movers would come, there was some kind of misunderstanding and the movers came a day early. Apart from that, I really appreciated the customer service. I would definitely recommend them to other people.

The people who work for Colonial were great. I was initially worried because they're like a broker situation. They hire someone to do it for you, and I had the person on her side, and then someone on the actual moving company side is like coordinator and they called me constantly. As far as the timeframe, they called me and they said there was gonna be a delay and then they ended up coming in a day early. Their price was a little more than some, but a lot less than others. They were like mid-range.

Colonial Van Lines was doing their price by the weight instead of cubic feet. I also didn't want to just use a broker. I wanted somebody that was still gonna be responsive to me the day of the move and not just leaving us to deal with the movers on our own. And Colonial seemed to be very responsible in terms of staying in touch with you and their rep sounded like a person I wanted to work with.

We moved from Wisconsin to Florida and it was pretty good with Colonial's reps. We had a little bit of trouble getting hold of people sometimes but it was all during this Coronavirus thing, so everybody wasn't always in the office. Also, we ended up paying quite a bit more than we expected, but I think that we had a lot more boxes than they expected, and they explained why. Then, they had to put our furniture in storage and all of the movers were great. It went into storage for a couple of months and then it was delivered to Florida. Everything went very smoothly and the delivery went beautifully. Once we had a date, they were here at 7 o'clock in the morning and they were very nice. They put everything together that we expected and everything went very well.

I talked to three companies and Colonial Van Lines seemed the most helpful. The first person I talked to at Colonial was Hana and she explained everything. She got a lot of information about what exactly we were moving and she came up with an estimate. The estimate was accurate. She called a lot and made sure I had everything I needed to know. It was a good process.

We were moving and I've never moved before. I Googled and found Colonial Van Lines on the internet. I called them and they emailed me right back. Then, one of their guys called me and he started right then and there to process. The quote was right on the money. He explained everything to me and there were no issues with the finances. There were two or three of them that were part of our team and they all got back to us promptly. I would call and leave a voicemail and within an hour or less, they would call me back. They were Johnnies-on-the-spot and kept us informed. And the moving company that they found was absolutely stellar. Even with the COVID-19 stuff going on and everything, they still were awesome. They were on time and they did what they said they were going to do and for the price they said they were going to do it for. Everything was upfront, honest, and open.

I was very pleased with Colonial Van Lines. They were very professional & friendly. They kept me updated on all points of my 2300 mile move. Including the set up for transporting my vehicle as well as my personal belongings. Everything arrived within the time frame that was given me. It was a very pleasant stress free experience for me. Thanks!

Colonial Van Lines rates were better. When I was moving, I wasn't sure exactly what my future address would be. I was still waiting on confirmation for a job offer so there was some more flexibility with Colonial versus some of the other places in terms of storage. The shipment came a couple of days later than the latest date that they had said, but that was fine.

While the staff at ADI were helpful there were some problems. Four of our boxes were not delivered initially, they arrived a month later after repeated calls to ask about their status. Upon opening the glass pack we found 7 stemware goblets broken, 2 tea cups chipped and one salt shaker broken.

I was moving from California to New York City and Colonial was referred by a former client. The rep was friendly, efficient and responsive. The expectation they set was accurate.

Last time, I used Colonial Van Lines for shipping my car from one location to other. I had a requirement this time and I went back to them. It was good the way the move was coordinated. I observed that Colonial did not directly transport the car. It was by another mover or shipper who did the actual work and they worked for Colonial. But overall, everything was good. They told me which day they were coming, and they came and picked up the car. I told them I was not available on that day but they managed the date and they also delivered the car within three days. I was absolutely satisfied with that. It was awesome.

The problem with all moving companies is that once you start getting quotations, you get an estimated one. All the salespeople I worked with from Colonial and the other companies don’t give the right estimation. I got five quotations, either by volume or weight and they didn’t get it accurate. It is frustrating so it would be better for them to find a more ideal way to get estimations. In this case, we cannot compare quotations between companies because each company has its own chart. But this is the only problem that I faced during this move. Colonial charges on weight and not the volume, which was mainly why I decided on them. I felt safer with weight. Colonial transported my goods around 1,500 miles and I received the items before the given date. Luckily, I was available to receive them.

I had a bad experience from another company a couple of months ago when I moved up north and when I came back to Florida, Colonial Van Lines was great. The group that picked me up in New Jersey was wonderful and the people who delivered to Orlando did an exceptional job. Usually, they're not like that. The way that it was packed by the people who picked it up was like, "Wow." They were nice and then, they took the stuff out and took it apart the right way when I got here. Those guys got it in and took their time. They put everything together and cleaned everything up when they were done.

I have come to a resolution thanks to Donna in the resolutions department at Colonial Van Lines. I know she worked very hard to advocate for me and kept in touch on a regular basis. She was also very pleasant to talk to and displayed empathy and kindness. I appreciate her efforts greatly and she has honestly turned my experience around.

We had a good experience with Colonial Van Lines. I was referred to them by a friend who had used the services. Everyone was very communicative. The movers were very efficient and very polite. However the weight would not have been accurate at all. We were over so had that couch been in there, the estimate would not have been accurate at all. We did end up removing the couch so that brought it down. Other than that everything was great.

It didn’t go too bad with Colonial. I initially put out some requests for quotes, and I got a lot of different companies coming back, like some of the majors, Allied, and then some fly-by-night brokers. After talking to some of the different people in the business, the old saying, “If it's too good to be true…” was very evident in this situation. After evaluating the quotes that I got, Allied was very high. They were in the 20,000+ range. The smaller guys, once I started reading the fine print on their contracts, had all kinds of hidden charges. Their $4,000 quote would have probably quickly turn into $10,000 to $15,000.

We moved from San Diego to Georgia. We did it because our daughter and my son-in-law and our two grandchildren ended up leaving San Diego because it's so expensive so we decided for the last 20 years of our life, we'll suck it up and live in Georgia with the humidity. We started moving in December because I had to make a separate trip out with our kayaks with my truck, and then went back home. It was the worst month of the year to move but you get a better price according to the moving guy and I like Colonial's price.

I have been waiting over 2 months to get my belongings delivered from a simple, common move from NYC > LA. Customer service ladies are nice but they have no information and just keep saying "another day and we will have details". I have followed up a hundred times and have no had any luck. They will probably reply to this note telling me to call and they will have a FALSE resolution for me. I am about to file a claim with my lawyer and insurance company. PLEASE GET BACK TO ME ON WHEN MY SHIPMENT OF BELONGINGS WILL ARRIVE. Do not recommend this moving company, they also outsource the job to smaller moving companies so it's not actually Colonial Van Lines making the move, just an FYI.

The rep and I went through and talked about everything that I was moving and he was good about suggesting things that people typically forgot, which was the case for me. He was very good. They wrapped up furniture but not packing boxes. I did all of the packing. The moving crew was great. The lady said that they would pick me up on the 15th and then deliver me some time between the 17th and the 22nd. Then the movers came up and said they could move me in on the 16th if I wanted to drive out there that day. So they picked me up on Sunday and delivered me on Monday. It was literally an overnight thing. So I was very, very pleased with that.

I moved form California to Michigan because I retired and I wanted to get out of California. Colonial Van Lines was on top of everything. It was pretty spot-on. I got calls every time for updates. Everything arrived. Nothing was broken.

I looked at the reviews and pricing, which made me choose Colonial. Everybody I spoke with was very helpful, nice and knowledgeable. The services and expectations set were right on the money. The drivers who picked up my furniture were excellent and the drivers who delivered it were good.

Colonial popped up first on Google and they had positive feedback. So, I decided to use them when I moved out of state for work. Dealing with the rep went well and super nice, and made it easy. The estimate changed a few times but I understand why. Plus, the driver stayed in touch.

I was moving to another state, which would take about 12 hours’ drive and I liked the price of Colonial Van Lines. Compared to the other ones that I’ve used, they keep you up-to-date with everything that's going on, on what time to be there, the delivery time frame and the delivery window time. So, it was a great experience. The estimate was approximate and it was three boxes shy of what they estimated.

The original person that I spoke to from Colonial was amazing. She made me feel super calm and she called me back a few times with a few different prices. I felt she was really gonna take care of me. She understood that the move was not a choice and that we were kind of under the gun. She kept communicating to me different scenarios of what the move could look like.

The move was going to be about 1,500 miles and I called around to different moving companies and got prices and estimates. I also listened to the voices of the people I was talking to. Tom, one of the managers, was very helpful and so, I picked Colonial Van Lines because of that. The person who helped estimate the inventory and obtain the quote did a good job. The reps who assisted during the move were very good as well as the way the items were handled.

Whatever moving window I was promised at the beginning didn't materialize. The agent involved kept me informed all the time, so it was more annoying than really inconvenient. But on the other hand, the people who showed up did a superb job. They wrapped everything up. Everything that was being moved was fragile furniture and so they were very careful.

I like the price of Colonial Van Lines. They were pretty responsive as well. My experience with their rep was very good. The quote given was good and it was accurate. The account manager was very good too. They kept in constant contact. I heard from them at least once a week, so no complaints at all.

I came back from London from my job, and they were moving me back to the New York office, and my stuff was in Texas. I only had three weeks going out and doing quotes. Most of the people didn’t have that working in their timeline and schedule. Also, a lot of them didn’t want to carry my load ‘cause it wasn’t the minimum capacity of pounds and I guess the summer months is where they get most of their money. It was only Colonial and this other company that were able to do it in the timeline I was going to be in Texas and Colonial's pricing was more doable for me and my company.

Everything went pretty good. Everybody was really informative. Colonial was pretty accurate with their services and the expectations that they set. The only thing I was a little upset about was they were estimating that the mover was gonna be there on the last two days of our window. The rep said that I had to follow up with him a few days before or the day before. But he called me the day before and he said the mover would not gonna be here until three days later after our moving window because he had to do drop-offs. So that kinda pissed me off because my stuff was not gonna be here. I took off work to do it that day. I have two small kids.

Colonial Van Lines could accommodate my timeframe. We were moving my aunt from one city to another state. We were moving from Houston, Texas to Augusta, Georgia, and I had a special request. I had to have two storage units because I don't live in Texas. I was really on a tight timeframe. My plane left on Friday, but Colonial could not pick up the items until Saturday. So, they had to make arrangements with the owner of the storage facility. They had to ensure that they were getting the right storage because there were two storage units. One stayed and the items stayed. On the other storage unit, the items left with them. Also because the truck was so big, they could not get it to the front door of the storage unit. So, they had to make an accommodation for that.

When I was moving from Texas to Arizona, I chose to use Colonial Van Lines. They were responsive and had pretty good pricing overall. Two individuals helped me with getting prepped. We had multiple calls over a few weeks to get ready and they followed up by phone and email. They were very responsive too. The quote was off by less than 10%, which was not that bad. The movers were on time, polite, kind, quick and efficient. However, about 50% of the boxes weren’t marked so when we were moving in, we had pretty much no idea where the boxes should go, which caused a little bit of extra work on our part. We had to open the boxes to figure it out. And we still have some boxes in storage. If they had clearly labeled the boxes, it would have been flawless.

I did some research, and looked at the Better Business Bureau and at reviews. I went with Colonial Van Lines with their guidelines as far giving you a max estimate and the use of weight to determine your final price as opposed to other companies that I’ve heard about that give you a quote and then the prices jacked up at the end because the guys are slow or they take more time.

Some of the competition quoted me unreasonably low prices that sounded not credible. Also, I went on Google and Colonial was on a multitude of lists and places that you can trust. Everything was fine with the one who arranged the move. However, I complained that the original move didn’t use the list I gave and the movers actually forgot some stuff. And one or two items I actually had to throw out. I literally had to take the truck down before they left the block to put some other stuff on. It was an officer chair.