Colonial Van Lines Reviews

Some of the stuff are missing and a couple of things are broken. Also, they should have given us the right estimate. They said they would take care of the photo frames and I just have to pay extra for the package. But when we came to receive that, they charged us 400 plus bucks just for the photo frames. If I had known, I would have trashed them and bought new ones. But otherwise, the service was good.

Colonial was amazing and their website was excellent. The coordinator gave me an estimate and said that it could change depending on how much weight I had. He was really informative and I liked him. Then, the movers were there on time and everything was perfect. When they came in, they didn't trash the house and picked up after themselves. I couldn't be happier and I've moved plenty of times to know how bad it could have been.

Colonial appeared to be very honest and they were able to answer questions that I had about how long it was going to take to book and about how much was it going to be. And we were able to get through approximately how much I had and make an evaluation quickly on how much I would probably need for the whole truck. We did all of that in a couple of days and we talked a couple times. I really appreciated how organized and intelligent they were about their business. I talked to some other folks that are still calling me now who are arguing and screaming at me about why didn't I book with them. But Colonial was so highly efficient about the few things that were relevant and super important to someone who wanted to move with them and I loved that.

If you're on the hunt for a moving company ready to mishandle a quarter of your belongings, overcharge you without addressing your concerns, and teach you the costs and benefits of suing a moving company, look no further than Colonial Van Lines. Our recent encounter with their costly relocation services left us deeply disheartened and frustrated.

The resolution manager called me and they were willing to discuss about claims or things like that. Overall, we had a good conversation and I appreciate the fact that they want to improve their services. The company showed a positive attitude by following up the review. I will recommend the moving services from this company.

I made plans with Colonial to move from Idaho to North Carolina and before the moving van arrived, I worked out a lot of the details with them to avoid problems. For example, in Idaho, where we were living, was at the end of a 5-mile single lane, unpaved road, and there was no way that a 20-ft moving van or bigger was going to get down that road. There was also no turnaround capability. So, we coordinated with the driver to arrange for a shuttle-type truck. I also worked out the details of the move as well as the packing and loading with the driver, and that went well.

DO NOT USE THIS COMPANY, they are the WORST moving company that I have ever experienced! Hands down! The full reason they are top ranked is because if you have an issue and they give you a small credit back they make you sign a non-disparaging agreement which means you cannot tell anyone how bad the experience was or they can sue you. The $200 credit they offered me was a slap in the face.

The delivery guys were good and very warm people. But the account manager who was taking care of everything was extremely rude, dismissive and very unprofessional. First, the rep told me it was gonna be tomorrow between 8:00 and 12:00. I waited all day. 12 o'clock came and there was nobody. I called around 12:30 and he said he never said that time. It was between 8:00 and 4:00. He said 8:00 and 2:00. Not 8:00 and 4:00. 2 o'clock came and they still didn't arrive. I called him back and he said he didn’t know what to tell me and that I was gonna have to wait. I'm never gonna use Colonial Van Lines again because of that gentleman.

I like that Colonial doesn't farm anything out. They put the stuff in the truck, and then they move it from one to the other. They gave me a quote. When they got there, it never changed. It was exactly what they said. They moved it properly and quickly. Not only did they arrive on time, they were there early. They were also polite and careful. They didn't overcharge me. They weren't the cheapest but they weren't the most expensive. I'll be moving next year and I'm moving to Arizona from California. I'll be calling them and using them again. There are so many bad moving companies out there and I've worked with a couple of them. It's refreshing to finally find a company that does what they say.

The rep constantly sent me emails and reached out to me if I sent him an email asking for a call. If I left him a voice mail, he would return it. When he wasn't able to answer my question, he reached out to whoever it was that he can get the answer from and still contacted me with the answer. He was on top of everything. I may go through Colonial again if need be.

Colonial was the most affordable option of the quotes that we got when we were deciding on our move. They were pretty helpful. They made sure that I knew what to expect and got us sorted for the most part. So that was good. I wish I would have known the exact timeframe for when our actual drop off delivery would be. But it's not an option and it's an industry-wide kind of thing. The Colonial reps were great. They got everything we needed, and made sure we had all of our paperwork together and on time. So that was good for us. The actual movers did a pretty good job. They were super friendly and really quick too. So I appreciated that part of things. They got the job done and we've moved successfully.

We didn’t have a good experience with Colonial. I thought that they would be doing the moving and that they had been in business for a long time. But that really wasn't the case. They subcontracted out to a third-party mover. They also told me, "Once you signed with Colonial, the price will never change." But I was charged $2,000 over my quote. Colonia Van Lines reached out to me by way of a Customer Resolutions team member who was able to satisfactorily resolve our issues with our interstate move. We have reached an agreement with the company for fair financial compensation for broken items and other complaints. Donna addressed each one of our concerns and really made us feel heard valued. Overall, Colonial Van Lines' communication was top notch.

The reps at Colonial Van Lines were great. They were all polite and super nice. They were really overscheduled, but they worked their butts off to get done and they handled everything pretty well. I'm proud of them.

Updated on 11/01/2023: After the debacle of the move, see previous review, Donna from Colonial Van Lines called us and did seem to understand that our move for $45k was a complete disaster, they offer us a 2k compensation for the 1/3 of our items broken or forgotten, the lack of reassembly, moving us a day late, and by a third company which didn't hold a permit certification for moving household goods!!! This is the way Colonial Vanlines makes extra money by hiring 3rd party with underpaid illegal workers, I would stay away from such company and when the investigation will be complete, we will review again.

Colonial Van Lines destroyed my hardwood floors while moving my furniture. After I told them, they agreed they would take care of it. Then, they denied my claim. The claims officers are incredibly rude and appear to be employed not to resolve damages caused by the company but to find ways to deny claims. I am now out $2200. I now see why they were the only moving company available on short notice. Be wary of this company.

Update 9/20/2023: I would recommend colonial van lines to anyone needing a long Distance move. The staff were helpful, returned my phone calls And very knowledgeable. All my Household belongings arrived safely And undamaged The gentleman that moved my furniture were more than accommodating and helpful.

Other companies were doing it by the volume and the space in the truck. I found out later that Colonial priced things by the pound which is ambiguous. How would they know what my couch weighs? But at the end of the day, what mattered to me was that it was gonna cost me what I was going to pay for it. The rep with Colonial, Anthony, was well-trained. When I said I couldn't afford something, he respected that. He helped me reduce the cost while the other people resisted taking things off the order. He made every adjustment I asked him to make as far as the pricing and he assured me it was gonna be white glove service. But nobody wore white gloves. I was disappointed in that.

I reached out to Colonial. I went on the website that compares different brands in terms of pricing and services and they seemed to be in the medium range in terms of pricing compared to other companies. As far as the inventory, everything was done on video. I video-chatted with them, showing them every cabinet, every room, everything that was to pack, then they gave me an based on what they believed the volume and weight was gonna be like. They were spot-on because it was confirmed after the weighting of the truck. On moving day, there were four people in total. They made sure everything was taken care of. They answered all my questions and then got to work. So, that was a fairly good day on that side. I'd recommend Colonial. They were very helpful. Their customer service was fantastic keeping me up-to-date as to what was going on.

Colonial Van Lines was very helpful. My first contact was Antonio and I drove him nuts. I changed my quote several times but he was very good with it. We moved from Washington State to Wisconsin and I was a little disappointed in how long it took to get the stuff. They picked it up on July 8th and they said it would be delivered anywhere between July 12th and July 27th, which was okay. It was stressed that it could be there within the four days so we made sure we were back in Wisconsin. But it didn't get delivered until the very last day, the 27th. But it was in the contract so I can't complain about that.

They provided good service. They made everything go smoothly. The whole moving process took, all together, a week in total. Got up here and got the stuff back. Everything was the way it should be. They were also very transparent and let me know everything that was going on.

We had a great experience with Colonial Van Lines. They were very quick to reach out at the beginning and get the initial estimate. When I initially put in the query, it was always contingent upon getting approval from my company that I'd be able to work full-time remotely from Florida while keeping my job in Virginia. Colonial Van Lines wasn't at all hesitant to engage and begin the journey while I waited another 30 days to ensure that I would be allowed to move. I got very quick responses back from Colonial, and we began work right away without formalizing anything until I got the official approval. As it got closer to the move, they contacted me again to go over things and readjusted the estimate as I discovered I had more boxes than I anticipated having.

Colonial Van Lines offers affordability. I told them about some of the items I had in boxes, then they told me a price of how much it would be regarding the weight of all those things. Colonial picked up and loaded my stuff, and the move took them four hours. They were there for quite a while loading up the van, and they had to rearrange some stuff and organize it to make it productive. Everything went smoothly. They did all the legwork with moving and loading the van then unloading it for me at my new place.

Colonial Van Lines used a third-party company that they partnered with for our move. They were amazing. They were very communicative and professional. They kept in communication the whole time, like when they were coming and gonna deliver. It was very good communication. I was worried about them putting something together on the other end.

One of the things that I liked about Colonial Van Lines is they kept us updated. The contact person was a good guy that kept us from the duration of the beginning before we moved, which was sometime in March all the way to our moving to Georgia in July. He told us about the prices, how things may increase if we do not book this specific amount of money and how much. And he kept on, he looked on site, he saw the real estate that we had, he saw what we had in our home. We were about to tell him everything in our home. He said, "Let me just pull up the site." So, he saw what we had and what was not packed yet and calculations. One of the things that caught our interest was the price. But at the end, Colonial Van Lines hit us with something big.

Colonial guided me through the process. We got on the phone together in front of Zillow and looked at all the pictures and it made it that much easier. When I was looking at another firm, they would send me spreadsheets to fill out to calculate things. My experience with Colonial was much easier because we just got on the phone and discussed it and that was it. It was a seamless process. I was doing my own packing and I started with 40 boxes and I ended up with 60 boxes. But that was understandable. The movers helped me pack up some of the last-minute items. The move was ahead of schedule. They were quick. It was a good process. I liked that it was the same driver. The driver would contact me directly and he'd tell me that he was an hour away. So I stayed more up-to-date with the driver than I did with customer service.

Colonial Van Lines is like a broker. They gave me a constant update with the moving. They gave me three days range. And they notified me 24 hours before the movers showed up. Someone showed up, came with the truck driver. The stuff was properly packed. And if additional boxes were needed, there were additional charges associated with that.

I went with Colonial Van Lines because the representative that first helped me with a quote followed up and was communicative in the beginning. But I would never use them again. There was lack of communication between the pick-up, and they said, “The movers are coming.” But the movers didn't come. They came the next day and sent one person to pack all my belongings for a five-bedroom home. He was also the driver, and it was weird. I felt uncertain about what was going on. I called but no one ever answered on customer service. Finally, somebody called me back and said, “It's logistics, ma'am.” They kept saying that to me. It didn't feel like moving is a big deal, and I felt unsure about what was going on because they were late. When they gave me the notice that they were coming, no one came. I moved my schedule around to accommodate that, so it was frustrating.

Coordinating the move with Colonial was easy. They had good communication. So, that was good. The day of the drop off, it was a little confusing about the payment. We were paying the outside company and it wasn't clear that that's how it was gonna work. It was a Saturday, so I couldn't get in touch with anybody. So, I paid and I was like, "Well, I guess this is right." Our stuff went into a storage unit, but a lot of the boxes were smushed. Our mattress was also in the storage unit but it was like the last thing they put into the truck. So, it had those marks of whatever they used to tighten everything so it's not moving around. Then one box of stuff smelled really bizarre. It smelled like armpit sweat. We had an end table that was pretty beat up. I probably won't be able to continue using it because the wood is now exposed and looks splintery.

When I spoke with Colonial's salespersons, I felt the security to make this movement with their company. We moved from Michigan to Minnesota and the salespersons were following the movement. They were talking with me and sending me emails. So, all the time, we were in touch and they answer me. But at the beginning, it was confusing because they used third-party employees and I wasn't expecting that. It would be great if they made the customer know that. Also, the first quote they gave me increased in the end from 40,000 to 50,000. But all the workers were kind and they did the job really well. I received three things with damages and when I asked about how to go with these damages, they quickly sent me the claims information and everything I need to do. I am just waiting to send the information because I'm having so much busy time. But that makes me feel good that they are providing me all the right information.

Moving is challenging and we had a rough start to our cross country move. However, Colonial Van Lines resolution team reached out and made an effort to make the situation better. Thank you Donna for your help.

She has been excellent at listening to my explanation of what I did not like about CVL. She asked me about any damages to my delivered items and asked if there are areas that I was not happy about as well as happy about. I gave Donna my candid opinion about CVL (what I liked, what I did not like, areas possibly could be improved). Donna was caring and attentive - thank you!

I liked their availability to answer questions and explain the process from start to finish. The feedback I got from them made a very stressful process very easy. The tech was a hard worker and he was very professional. All my stuff had to be delivered to a storage facility and I wasn't physically present. He worked with me very well to ensure everything was placed in there and secure.

I am able to report that my situation has been escalated. I have been pleased with the escalation manager and they are working with me on a final resolution. I will continue to update as I have more answers.

I liked the price that Colonial Van Lines had. But they left a bad taste in my mouth because it took them so long to move all my stuff from California to Arizona and that was ridiculous. The move took two weeks once everything was picked up. Colonial said that was the timeline they gave me. That aside, the people who did the move were very professional. The final cost was fair too.

I put in all my information for my move and I used Colonial Van Lines had the best and most ideal price for me. Customer service was pretty efficient. I was able to list everything easily and they were able to accommodate me with everything. The move itself was good. The movers came in and packed everything. They didn't miss anything. Once they got here, they also helped me put my stuff into a storage unit. It all went pretty well.

Everything was good with my experience with Colonial Van Lines. They packed everything perfectly. It was planned accordingly. They came on time. The only thing was, they took long to deliver our furniture. It took 10 days. They told me six to seven days. But I think it was because of the weather also. It was raining. But besides that, everything else was perfect.

The crew was pretty good. They were very understanding of my situation since it was multiple houses. But it was a positive experience overall.

I feel like everyone from Colonial was great. I had some damaged furniture. I still haven't put in the claim for it yet, but outside of the actual move itself and the damage, the whole facilitating everything was good. The moving crew from Jersey to pack up the stuff so it can be shipped down was excellent. As soon as they showed up, everybody got to work. I felt like everybody was moving and moving things. They moved as a team. Everything was great. The crew down here was a little shaky. I had two stops. The first stop was to my apartment and then the rest was to the storage unit. I felt like they weren't really here to work. I felt like they were kind of dragging. The process took longer for them to off-load than it did for them to load a whole house full of stuff into the car.

Colonial was very good and they had an excellent driver. He told me where he was, when he’d pick the vehicle up, when he’d deliver, and where he was in between. The scheduling was a little iffy. They could only give me a three-day window. It was a little hectic. Otherwise, it was very good. I'd use Colonial again. I highly recommend them.

Donna helped find our keyboard and have it shipped to us. She also helped us get a decent settlement for our missing items. "I'm the Donna" from Suits really fits if you know the show.

In comparison to the other company we were looking at, the cost of Colonial was a little bit better. I gave them a call and while we were on the phone, they went through everything that we had and did an inventory list and gave us a rough estimate. They said that they would email it over to me. Once I discussed it with my husband, we could decide within a certain amount of time, and then go ahead and book with them and pay a deposit. And that was what we did. They told us that we could cancel up until a certain point for a full refund of the deposit and we could also change the dates. If we needed the truck a little bit earlier or later, we could do that. We ended up needing to do that. It went really smoothly. I would recommend them. Whoever they picked was also wonderful. They did a phenomenal job because they were the ones that we really dealt with on the actual move.

I had sent several requests out, and Colonial Van Lines was the only one that responded. I did a small apartment move for a college student from Chicago to Kentucky. So, it was all handled over the phone and it was very easy. The process was great. The estimate varied a little bit, but I understand why. Every couch weighs a little bit different, every table weighs something different, but their standard use was fine. Everything was well-packed and well taken care of.

Colonial Van Lines had high reports about customer service. I like the number of years they've been in business. I did try to do some comparison. There was another company I had called, and they didn't even call me back. Whereas when I contacted Colonial Van Lines, they right away assigned me one person who would follow me through the whole move. Nashina was very personable. She answered questions. I did a house walkthrough and listed what items I had in each room, and she was very knowledgeable and got information. She did a great job with customer care. Later, there were emails back and forth, just clarifying information or giving reminders. The whole process was way more expensive than I thought it would be, but things were itemized and everything came through the move fine. There were no injuries to anything. It all went well. I was amazed how quickly things moved right in. Overall, the customer service was good.

I found Colonial Van Lines through Google search and with the price that I saw online, I figured, would be cheaper than what it was. The movers did what they were supposed to do. But no one spoke English among the movers. I just pointed to things, and the one that did speak English, I spoke to him as much as I could. And it turned out to be a lot more expensive than what I expected.

They were accessible and responsive. They called regularly particularly before I signed up and paid them money. But we didn't know exactly what was going on until the truck driver showed up. They gave us the basics. They packed the stuff up and they did very well. That was the best in town. We didn't have any broken dishes.

I found Colonial Van Lines online and they gave me the second-to-best quote. Setting up the move was easy. We counted how many pieces. Everything was done by weight. The guys were great. Also, the movers were hardworking. It was a father and son. Two other guys were supposed to show up but they didn't. So, it took eight hours. But those who came were thorough considering they had a massive truck and other deliveries in there. Also, they were polite. But they needed help. We were driving as well. So, we kept each other abreast of where we were. I'm trying to reach Colonial's rep because I had a part of my mirror frame that was broken and my dining room table that was damaged. I sent her pictures and an email but I have not heard back. I'm not happy with that.

It started off fine when I booked. The customer service rep was friendly and informative. But, once the move began, it all went downhill. From the unprofessional movers trying to rack up my packing bill, to the lack of responses from my "account manager", to the final interaction with the finance team, all around poor and negative experience. I would never use this company again if you paid me to. Anytime time I asked for some resolution, they would point me to another department or say they had no resolution because of the documents I signed. Beware with these people.

Colonial Van Lines is a good option. They were accommodating. The quote was expensive but that was expected because of the service that they provided.

Colonial met our deadline but their scheduling is a tough chore. It could be tweaked possibly a little bit. I get that it's best for them at the last minute to pick up jobs but we were told they would give the date two weeks out. Then it was maybe next week. And then we find out they're coming the next day or two. I run a business so I understand Colonial’s end of it but a last-minute notice on when somebody's coming is frustrating. Colonial subbed it out to another moving company and they couldn't have been nicer. I would have them over for dinner. They were fabulous, respectful, and took good care of our stuff. They were more than respectful of our age and us being women. I would use them a hundred times over.

They were very responsive and good. The pickup and delivery went very well. They wanted to deliver earlier than they planned and it was fine with me. It worked out with them. They were very nice to work with. Everything was packaged and I had no damage.

It was a very good experience with Colonial Van Lines. The transport was very fast.

I called and I was happy with the way Colonial Van Lines treated me and how they explained things to me. Right from the get go, the moving coordinator and I clicked, so I continued with the relationship until we moved. It amazed me how without seeing any of my furniture, they did it enough, but just by telling them what I had, they knew what average weights were. I was sure they overestimated the weight on some things, but they equally underestimated the weight on other things. So, in the final analysis, it worked out. We were within 1,000 pounds of the anticipated weight of the furniture and belongings were.

When I called Colonial, the rep made me feel very comfortable getting the quote and setting up having to move across the country. They were on top of it. They would keep me informed of when things were gonna be happening. If I called them to ask questions, they were there or called back right away and answered all my questions. The only thing was I had one antique table that a couple of pieces broke off.

They packed everything pretty fast and everything came back to where our new destination was at. So it was good overall. They were pretty easy to work with.

This is the worst possible moving company. Do not use. They quote you a price, take a down payment, don’t show up day of move, when they finally show they require a large cash payment. Then, they do not show up at the destination for at least 3 weeks with all your smashed items and want you to pay thousands more. The men unloaded the truck by throwing my brand new, nicely packed boxes on the street. 90%of my belongings were broken and smashed. This is the worst company. Horrible. Our move was from Ohio to Florida. We spent a month packing and organizing and they ruined everything.

Colonial's rep let me know when everything was happening. Oleg, the driver, and his crew of six that did the pickup did great as well. Then I met Oleg a couple days after for drop-off and he had a crew of three. They did very well, too. There were a couple of items that got a little bit of damage on them, but nothing we didn't expect with what we were trying to do. Then, the ending bill was 7% to 9% higher than the quote, but that was due to us asking them to wrap some of the furniture.

Colonial's reps were amazing. The moving crew was good, pretty fast, clean, and very efficient. Everything was good for me.

I told the rep what my timeline was for moving and what I was expecting, and Colonial was able to accommodate that. The movers were fantastic. They were super-fast, efficient and took care of my stuff. It was painless. Once they got all my furniture wrapped and ready to go on the truck, it was less than an hour. And they got everything on the truck. But they took their time prepping everything. So that was cool. They came earlier to pick up my stuff and then, they delivered it the day of. It was simple. I had communication issues though. I didn't get an update on the status of my stuff, and that made me a little nervous. I was trying to get a window of when it was gonna come and then literally 12 hours before they were coming was when I was told that they were arriving.

Colonial Van Lines called constantly, let me know where the driver was, and how long it would take. We had two people pick up and only one dropped off. And he worked hard. The final cost was a few dollars less than I was originally quoted. Because it was difficult on the phone. It was one of those, “Well, how many boxes?” And I said, “Well, I think I'll have this many.” And it wasn't a full house move. It was a couple of rooms and a bunch of tubs and boxes. The only problem that I had was the mirror for the long dresser was not anchored to the dresser when they moved. Otherwise, it was a good experience.

Colonial Van Lines gave me an estimate at first, and they weighed the truck and gave me how many boxes they needed. The rep was very nice and with knowledge. The guys came in, did the inventory, packed everything and loaded it up. They gave me a copy of the inventory sheet. And they took off. They went to the storage facility. They called me throughout the three months to see when would I be ready. And I kept rescheduling throughout that timeframe. When I was ready, they told me whenever I was ready to call them back, and they would deliver it at my convenience. The guys dropped the stuff off, and they took off. But they dropped off some other people's stuff. I called and told them, and they came back and got it.

The reps did okay. But my estimate was for $16,000 and the final cost was $22,000. A $6,000 difference is a lot and it came at the end when we had the movers starting moving things out. The people who came to move our things out of storage said it was a lot more. They had to pack more boxes but some of those boxes were just bigger boxes with our boxes inside of them. There were things that needed to be packed by the moving company and they did horribly. They took an antique wall clock, stuck it in a wardrobe box and piled about 150 pounds of dumbbell in that wardrobe with that clock. They put tape on the wood of antiques directly onto the wood. I don't know anything about moving and I wouldn't have done that.

The driver was great and the crew that helped load and unload was very helpful, nice, and respectful. There was some confusion with the items that were initially listed in the quote, which caused an additional hour for pickup. I was provided a follow-up spreadsheet with the items that should have been updated in the quote. That was the only headache. Overall, the move went as planned, which I think is more than I could expect.

Colonial is reasonably priced and they went from New England to the Chicago land area for us. The pick-up went very smoothly. Four gentlemen drove up from Maryland and picked up our stuff. They showed up at 9:00 and it was very quick, efficient, professional, and courteous. We had stuff that was set and ready for them to just take and others that they had to move from various parts of the home. The gentleman who I would say was the foreman of the crew was very good at explaining everything and showing us all the paperwork, what we were signing, and why we were signing. They packed everything very well and before noon, they were on their way.

They were on time and they were there when they promised to us. I would use Colonial again.

Setting up for the move was good. They sent someone out. They ran around the house and noted what was moving, and estimated from that. The moving day was fine. They took everything we wanted taken and packed up what was left to be packed. The moving crew was excellent. They went straight to my new house. Colonial is a good moving company. My only complaint with them was I didn't get very definite answers on when people were coming and how long it was gonna take the stuff to get to my new address. The only people that gave me good answers were the moving crew. They just gave me approximate dates and they wouldn't narrow it down at all. I got a phone call saying when they were coming that was not exactly what they said it was gonna be. They wouldn't pin it down to the exact time and date until the actual moving crew called me. It was close but wasn’t the exact date.

Colonial's reps were all excellent with the way they kept in touch with me all the time. The moving crew was just one guy. He was excellent. Everything was excellent.

Getting everything scheduled was easy and pretty straightforward. There was a one-day gap between the pick up and delivery. They did the pick up and then I got up here and the next day, they did the delivery. They stayed communicating throughout the whole thing. The movers were really good. They were quick and easy to work with. They called in ahead. So, they were fine. But there was a fee that wasn't disclosed to me. It was a pretty significant increase. Colonial explained why. It’s just the person who did all the quote in the beginning did not tell me that there was a long-distance fee. But it was some ridiculously small amount of distance, like 30 feet from the point of pick-up or drop-off. So, they had to move the stuff. You get charged per foot. But I’d still recommend it.

The person I spoke to was straightforward and sounded as though he knew what he was talking about. The guys who came in to pick up the stuff did well. They were very helpful and packed me up and moved the stuff. They were very efficient. But it was a little bit stressful because it took a while to deliver it. They picked up on the first week of the month and I didn't get my stuff until the end of the month. I told them I was very upset and they would have to start paying me for keeping my stuff. Eventually, when it was delivered, the person who brought the stuff was very good and nice. My experience with Colonial was a good one so I would recommend people to use them.

Scheduling the move with them was good and easy. The crew was great. We had no issues. Communication was great. They told me what time they were gonna be there, and they were there by that time. The pickup only took two hours and they went from Cincinnati, Ohio to Phoenix.

I felt comfortable with the girl at Colonial I was talking to. She gave me everything I would need. She coordinated the whole thing and it was ok. The movers that came were great. They coordinated everything. They didn't just sit there. They did everything. They picked it up and they told us it was up to 10 days before I could get our stuff. They told us everything. There was also no difference in the initial and final costs.

Colonial Van Lines did very well. We were very happy with them. The move was 1,300 miles and they had our stuff here in a week. They called me all the time with updates. The cost went up some but we expected that.

We used Colonial Van Lines before, and we liked the experience. This time, we moved from California to Texas. The experience was perfect. They were outstanding. I would recommend them.

Colonial Van Lines' initial quote was for 6,500 pounds. I took out some things the added some, and it went up to 7,400 pounds. After they weighed it in, it was only 4,600 pounds but I still had to pay the 7,600 pounds. I paid 2,000 extra dollars I for nothing. I was told in the initial consultation with the salesperson that if my stuff weighs less, they would charge me for less but that was not the case. They use this thing called a bound weight. If it's bound, that means it can't be changed. Aside from the way the cost is calculated, everything was fine. The driver was great. Everything got packed up and brought here. Nothing was scratched. The move was only Pennsylvania to Florida. If anybody drives, they could be here in a day and a half. This took a week because the mover had to make a pick-up in Georgia and take it to Tallahassee, Florida before he came here. It was Memorial Day weekend too and I understand that.

I did a full-service packing with Colonial Van Lines and the people that moved me out were great. But there were a lot of miscommunications with the people that unloaded everything for me. They did a smaller van to get into it but I had already paid for that. They showed up at 8:00 AM and didn't even get into my apartment complex until 2:00. Just unloading took three hours and I had to unpack everything.

I would advise prospective customers to thoroughly review several sites before selecting CVL. I did my due diligence, contacted several movers and thought the best selection was made. BIG MISTAKE. I felt misled and given incorrect info, even when I asked very specific questions. Pick up date was delayed, delivery date was delayed (recourse was to deliver on July 4th) and when CLV was advised HOA would not allow, our given option was for truck to deliver to a storage facility nearby and unload. AT OUR EXPENSE Possessions were eventually delivered July 7th after being given delivery estimate of 6/30 - 7/3.

I filmed every room in our house and based on that, Tony, the rep from Colonial Van Lines, created an inventory. I then had to review the inventory for accuracy and he priced it out. From there, we worked through what the different dates would be, depending on when we wanted to arrive on the back end. He also helped us when we thought we might need to relocate a car and gave us pricing on that. Then, we had some modifications on some things we didn't want to bring and some things we did want to bring, and he helped us through the changes in our pricing for that. When it was closer to the move date, we heard from the actual moving crew, Alex. He told us when he was going to arrive, what that was going to look like, and how much time it would take. He helped us plan when we thought the truck would get here to Colorado.

This business is very competitive, choosing the right one is tough. Choose one that will communicate and resolve issues, very frustrating otherwise. I chose Colonial Van Lines over others due to the sales pitch and "precise" pricing given by Chad **. One of the appealing aspects Chad promised was that their packers were professionals, trained and employees of Colonial Van Lines. The driver was a sub contractor but seemed professional in his work. The packers were definitely not employees of Colonial, they were sourced by the driver and came from Columbus, Ohio, one was a trainee accompanying the other two who seemed to be experienced packers/movers. The trainee, was dragging furniture, dropping items etc.

We were moving from Colorado to Florida and Colonial Van Lines sent us two guys for the move. I paid for a full pack and the movers worked really hard. They packed everything and I helped only because I wanted to. With little things, I packed before they got there. But they wrapped the dishes in paper and put them in boxes. I kept asking if they wanted a break and they said they were okay. I just gave them water and they just kept plugging away until they were done. So, I was impressed with their work ethic. Then, they loaded the stuff in the truck and drove across country. A week later, I met them in Florida. When they packed the stuff, they labeled which rooms boxes would go into. So when they arrived, they put them in the appropriate rooms. Also, when they were loading and unloading, they were being careful, so I'm assuming everything's okay inside the boxes.

The rep listed a lot of things but all of the weights were exaggerated way over what they were supposed to be. He asked how many refrigerators and sofas and put in the weight. I had a butcher block table that weighs no more than 20 pounds but he had listed it as 150 pounds and there was nothing I could do about it. He got the figures online and I'm sure there was a listing he went with. I even called and told him that these weights were being exaggerated and he just brushed right by it and went to the next item.

Working with Colonial Van Lines was good. They came to our house a day before they were supposed to, and they helped us to disassemble things. They were very careful with the products, television especially, and a lot of the furniture. When the time for drop off came, they were early and they communicated the whole move effectively. We were aware of how long it was going to take and if, unfortunately, there were certain delays, they communicated those beforehand. When the furniture and everything else finally came to the house, they helped us assemble a lot of things.

When I called Colonial out of curiosity, Tony was extremely nice and he understood everything. He helped me through the whole process and bless him, I wouldn't be where I am today without him. I had such a limited time with selling my house and trying to get things set up in Louisiana and he helped me remember everything that I needed to move. He was a godsend. Also, the movers were like a mold from Tony. When they moved my stuff, they weren't sure if they were gonna be delivering it and I said I wanted no one else but them. They were so careful about everything. Thank goodness, they were the ones that delivered it here in Rayville. I'm extremely pleased with their services, especially with the people that I worked with.

We moved from Florida to Tennessee, and we were really happy with Colonial Van Lines. They were more detailed in everything, including what kind of inventory we had at the house, and the rep we worked with was very confident and reassuring. That was the feeling we got from everybody. There were two different crews, but it was the same driver and everybody was hard working, nice, and polite. Dominic, our truck driver, and the people called us during the move, "Hey. How's it going? Do you have any issues?" We thought that was really great. Dominic also called us a few days before he came, gave us his number and told us not to worry, that he was gonna take good care of us. He was awesome, and he really made us feel better. We can't say how much we really appreciated that.

Our experience with Colonial Van Lines was really good. If we needed anything, we could get in touch with them. They gave me an estimate based on some pictures and then they came out. I didn't realize that it would be a subcontract. I thought Colonial did it with the Colonial trucks, but it was subcontracted out. I was just a little surprised.

I had a good conversation with the person that I first talked to. I also saw that their prices were okay and comparable. We went through the inventory and they wanted me to mention everything I had. They could either send somebody in or do video or you could just take it by phone. I opted to do by phone and then sent everything to the rep. He was able to estimate. But we underestimated. So on the day of pick up, there was much more. I knew the quote would change it, but I didn't know it was gonna be that much. But it was okay because we had to move anyway. The movers were absolutely nice. That process went okay. It was good interaction. Everything was nice. They were very cautious. Nothing was damaged. They didn't damage anything in the new house and was really careful that there was no paint chip. But there's one little stuff that's not mine that I still have. Otherwise, everything went well.

The people at Colonial Van Lines did everything they could to protect our belongings and to please us as well as to make the move as smoothly as possible. The customer service was excellent. They did a super job. They worked with us and helped us in any way that they could. We did the packing, except the mattresses, but they put the coverings on the mattress. Colonial did an excellent job. They're great people that did the move for us.

The agent that came was very thorough. She gave us a heads-up what to expect through the process, and she was always available for questions and any updates that we had during the moving process. From the house we were moving from, it took about six hours to load, then it was delivered two days later. It also took about six hours to unload. It was the same guy, and he was really good. There wasn't any adjustment to the initial quote too.

Thanks to Donna's exceptional assistance, I enthusiastically award this company a well-deserved 5-star rating. From the moment I reached out for support, Donna skillfully resolved any issues I had with utmost professionalism and efficiency. What truly stood out was her unwavering dedication - she stayed in constant contact with me for weeks, ensuring that every step of the process went smoothly. Donna's attentiveness and commitment to customer satisfaction are truly commendable, making this company a top choice for anyone in need of reliable assistance.

CVL has been an awful experience. I was promised by ****, when I initially booked that CVL does not broker loads. That is a straight up LIE. My load was brokered from **** to ****, not once but twice. First upon pick up, then when it was picked up from a storage unit in ****. Pienel called me and gave me a pick up date, then the movers showed up a day early, packed half my stuff, dropped into a storage unit and came back the next day. Not only did my initial quote double, but my items were moved 4 times by delivery. Because I did not have a home, I had to have my items placed into a storage unit. Big items were in moving blankets, and I was told I would have to unwrap each item if I wanted to make sure nothing was broken. I did not have the time or manpower to wrap and unwrap everything. Then I was told they would unwrap everything, but they would need to take the moving blankets or I could buy them.

I had problems with the quote being raised when it was promised that it would not be, as long as the inventory stayed the same. This was very troublesome but the Resolutions Manager, Donna, was able to fix it! I just had to stay in touch with her until she got it all sorted out.

We were originally told that everything we would do would be done by a credit card. I asked them if there was an outside trucking company. Colonial Van Lines said it was through them. But when the truck came to pick up stuff, I had to give him a check. So, I was a little confused about that, but at I least have the receipts. Colonial sent me the final invoice for everything, which ended up being a little more than what it was originally. And they never put the payment that I gave the trucking company. So, I told them I would not assign that invoice because I was not comfortable.

I gave Colonial Van Lines a time frame, and they accommodated it and exceeded my expectations as far as picking up and delivering on time. The driver was very professional, and the people that had helped him were fantastic, friendly, and very careful with my stuff. They did a great job.

I left a message specifying my needs, and one of their managers called me back really quickly and offered good service to me. They gave me several calls to ask about what kind of stuff I have. They did a weight estimate. During the actual move, it was all right. Very decent and fine. But there was a hiccup at the end. They sent me the wrong receipt. It didn't reflect my payment. I've been calling about them for a week. Yesterday, I finally got a positive answer from the customer care service department that they would send me my final receipt tomorrow.

The expectations were pretty accurate. In terms of estimates, they were right on. My rep assured me everything would be fine and he was able to follow up. It was a pretty smooth experience with the moving team.

When I call and talk to them, I like the responses I get. They were very straightforward with the pricing. They had a video of our home where they could see what was there that needed to be moved. So, the movers knew what to expect and there weren't any surprises. We were pleased with everything. There was one misunderstanding with the timing but we worked through it. They were accommodating.

The service representative was very good. She was very responsive, and every time I contacted her, she would get back in touch with me. The movers were good too. They wrapped some stuff up for me, and they were very quick. Everything arrived in good condition, except there was a painting missing and the screen on my elliptical is cracked. I got in touch with my representative, but I haven't heard back from her. It's been a couple of days, and I hope that I will hear back from her.

I had a positive experience with the rep. The movers ended up packing some stuff and they added a bunch of stuff in there. Everything arrived in perfect shape. I recommend Colonial.

I called a couple places, then I called Colonial and spoke with Joe a couple of times. He took the time to explain how the industry works. I trusted him and it worked out the way he said it would. They already picked up my stuff before they let me know, and it was almost here before I knew it was coming. It was fast, and the pricing was a lot less than I was finding anywhere else. In fact, it was half the price of one of the places.

Based on my experience, I would recommend Colonial highly. From the get-go, it was good. The representative that was assigned to be the controller for the move was very experienced. He knew what to ask and how to ask it. Everything went as smoothly as I could expect it to. Both load and offload teams did an excellent job. There was no damage and it was timely.

I did a lot of research and I read all the reviews and I liked Colonial. The customer service reps were wonderful. Daniel and another gentleman kept in contact with me every day during the whole process. I appreciate all their help. The two gentlemen that packed up everything and loaded up the truck were absolutely wonderful. The movers who came to Florida and unloaded the truck were wonderful, too. They took good care of the furniture. They put some of the furniture back in place. I can't speak highly of the whole experience. It was kind of delayed a little bit. They ran into trouble with somebody else that they were moving, but they called and they were very nice. One time, they wanted to come at 9:00 at night. I said, "Listen, my mom is already in bed and there is no way that can happen." They were like, "No problem, no problem. Can we come at 7:30 in the morning?" I said, "Absolutely."

The rep answered my questions, kept in touch, and acted as the touchstone for me so I know who to go to. The moving crew was great and did what they needed to do very professionally and quickly. But I was told that the window for the crew picking things up was a day. I wanted it on the 9th but they were gonna come either on the 9th or the 10th. They told me that a few days before. When they were gonna drop it off, it was a 12-day window and that felt like a long time especially because they weren't going to let me know when it was going to be until 24 hours before they were gonna show up. So, I couldn't schedule anything or make any plans. I needed to keep all of those days open just in case they were going to come that day. As it turned out, they came very early in the window.

Haven't moved yet so I'll need to add more info later but so far they have been excellent to work with during the phone calls I've had with Karlos. Thank you for recommending them to me. I'm looking forward to my move.

Moving Experience was not Good, but Donna in the claims division worked very hard to make amends and we feel she succeeded. She went to bat for us and came through huge. We appreciate her efforts. Thank you Donna.

Setting up with Colonial was easy. The rep wanted to know what I had. He was marking it down as I went along. My husband thought the quote was too high, so the guy that I was speaking with said, “I'll get you over to my manager.” When the manager came on the line, she spoke directly with my husband and she offered us a lower rate. It was really good.

The Colonial agent I talked to was very helpful, concerned and followed up on everything. It all went smoothly. I had to change the date once and there was no problem with that. They kept me informed with either emails or calls. My only problem was there was a two-day window and we really wanted it the other day, but they had to come on the day that fit into the window. But that worked out. The driver was just a little bit late, but he called me and told me he was gonna be a little bit late. Otherwise, they came for the pickup right when they said they were gonna be there.

Annie, the person who sold me on Colonial Van Lines, was fantastic and very helpful. I liked getting the emails reminding of stuff to do before the move. The driver of the move, Lou, was very helpful as well. He gave me a lot of advice on what to do if I needed to take an extra day. The only gripe I have is that, in order for me to have them wait with my stuff for a single day, rather than just putting the trailer somewhere and having the driver take a different trailer, it would have been an extra $1,700 to put it into storage and take it out.

We hear horror stories about moving companies, and that was a fear of ours. We always hear that they're gonna charge more than what happened. Our estimate went up $100, but that's expected when they don't know exactly what things weigh or the size. The reps were very thorough and spot-on with their estimates, and we didn’t have any issues our move. The movers were very good. They packed up my whole house in three and a half hours. The guy got out here by himself and unloaded the entire truck by himself. I offered to help. I helped him a little here and there, but he did it all by himself. The driver was excellent.

I accepted Colonial Van Lines' payment for less than half of the value of the guitar and case that was not delivered during a move from AZ to WI. My case manager, Donna, provided excellent service and I really felt like she was an advocate on my behalf.

Colonial Van Lines was very thorough and the most accurate when walking through the inventory list. They had contacted me and asked if we could change the pick-up date, which I was able to accommodate. Instead of being in the morning, they finished at 11:30 at night. So, that was not ideal but they stayed in touch with me. They picked my stuff up on Wednesday, and they kept the delivery date the same, which was Friday. Then, again, it was, “Oh, we'll be there Friday morning.” I couldn't get into the place until Friday afternoon. So, it was like, “Okay. Well, you know, we'll be there early Friday afternoon,” and it ended up being later in the day.

The moving crew was very efficient. I liked them. But I have a small claim that I'm going to need to put in for some furniture that didn't make it through well. Some furniture and irreplaceable items were damaged. I have something that I bought in West Berlin and it was completely destroyed in the move. I can't replace it. It has a map of Berlin with the Berlin Wall. I picked it up at a major department store and I've contacted them. My best case in getting anything like this is probably going to cost me about $1,000. It was a paper box. I had set it aside and somebody had the wisdom to put all that wrapping tape on it, destroyed the box and ripped off half of the map. I see no way of replacing it short of asking Colonial Van Lines for a roundtrip ticket to United Berlin so that I can try to hunt through all of the stores. It's a historical object and it's gone. But other than that, I'm a very happy camper. I'm satisfied.

I'm sending out my household goods to my son who got himself an apartment and I went through mentally how many boxes I would be packing up for him and how it would all work out. I named the pieces of furniture that I was giving the rep and he made a list. I stressed that the sofa was a sofa bed and a couple of hassocks. I was able to itemize items that way. The movers had me sign the list and the estimate was good because I didn't have an extra charge. What I was told it would cost is what it did indeed cost. It's a chunk. They're going from South Carolina to Minnesota. The person told me the amount of mileage and I know certain amounts of mine in my head and what they said seemed correct. I could have done the same thing online if I wanted to, but I didn't.

The moving coordinator was not returning calls. That needs work. Another thing is the moving was good, but the crew damaged some things. I was there when they loaded and I don't think anything was hurt when they loaded, so it had to be during the move or when they unloaded. Colonial said in their contract they'll pay 60 cents per pound. However, they damaged a piece of equipment, a specialized rock cutting saw, and the manufacturer doesn't make make that model anymore. I can't find parts for it. Also, it's thousands of dollars that I lost, so they're not gonna pay for that.

We called Colonial and the guy that I was talking to seemed real nice so we ended up picking them. The account manager was nice to deal with. He seemed concerned about the move and made sure he had everything right in the set. We packed a lot of boxes and then they came in, packed some stuff, and loaded everything up. The guys that came to move were really great. The only downside to the way they do this is that they go through your pictures online when you have your house for sale to see what you're gonna move. Then, we went through item by item and I told them we probably have 100 and some boxes. They said they move up to 150 and we ended up with a quote of like $12,000. It ended up being about $17,000 and they had to use two trucks.

The reps were very friendly. I had a couple of questions and I ended up underestimating my weight. They went through an explanation as to what the additional charges would be, which were very straightforward and understanding. So, the process wasn't stressful at all. We had a transition from people that picked up our furniture to those who delivered it. With both experiences, they did a wonderful job. I recommend Colonial if you have any interstate moving requirements. I'm pleased with the service.

We booked through Colonial but it was not Colonial that came to move us. When their contractor showed up, the truck was not big enough so they were not gonna be able to load. Plus, they found out that we had way more stuff than they thought. If they had come on Monday and started packing on Monday, they would have known and would have packed well on Monday and Tuesday, and then loaded on Wednesday. But because they waited and didn't come till Tuesday, they were rushed. We could tell that the stuff that was left till the end was not packed as well as the stuff on the first day. Other than that, the moving crew was absolutely great. They worked the whole time they were there and did a wonderful job. They wrapped everything. If we had boxes that were already packed, they re-taped them so that they would make sure they wouldn't bust out.

Colonial Van Lines gave me a pretty decent quote. I checked with a couple of others and Colonial was competitive with what they were gonna charge for the shipping box that I had to pack myself. It was a little more expensive, but it was pretty competitive. They had a fairly quick turnaround on when I needed it, and then when they could deliver it because it was all on the East Coast. It was North Carolina to just South of Atlanta, Georgia and the company that picked it up was out of Atlanta. My moving coordinator was pretty good and I changed the dates and he accommodated me changing it to an earlier pickup without any issues.

We spoke to Colonial Van Lines and the reps seemed to know what they were talking about. They took our furniture from this house up to the other house in South Carolina. We gave them a full list of everything we were taking and they gave us a price. They turned up and two hours later, the van was full and all done. Everything went smoothly. It was great. We were slightly overweight and it increased the price marginally, but we were quite happy with what they quoted and what they did.

Colonial Van Lines wasn't the most expensive, but they weren't the cheapest either. But they helped me more when it came to customer service. They assigned a great moving crew. They packed a couple of mirrors and bureaus, but I packed all my little stuff. Give Colonial Van Lines a call and see if they're a company that was comparable. What is for me, for a price, might not be for you. And because everybody has a different price in their head. But they were fair to me, so I would use Colonial again.

I called Colonial Van Lines. What they quoted was half the price compared to what the other company gave. I arranged the move from Georgia, but Colonial would pick it up in Fort Lauderdale. It was all done over the phone. They were great with my sister in Fort Lauderdale. She liked the guys. They called me, gave me a heads-up when they would be here. They came and brought in the furniture, set it all up. And it was all good. Colonial does a good job. They're reasonable with the prices. I would recommend them.

Colonial Van Lines couldn't have been more communicative and they constantly were in touch with us. Billy and Marcus were the two head people, and they had the other two people that worked with them. The office was excellent. The person that sold us the service was awesome all the way through to the end. Some of the movers were entertaining. They did a good job and the price was one of the best that we could've had. It was a wonderful experience as far as the coordination was concerned. We couldn't have been happier.

Colonial Van Lines' reps were great. They helped me out. Also, the moving crew were hardworking guys. We were underweight, so it was good. My TV stand on the back side came unhinged. But it's fine now. The quote was accurate.

They did a professional job. They knew their job. They answered all my questions.

Colonial Van Lines was really great. They had communication and they were prompt. They were a little delayed in my delivery by a couple of days, but things happen. They also refunded me for those days that they were late. They gave me credit. They were really good to work with.

With Colonial Van Lines, all the expectations that were set were accurate. The quote matched exactly the service that they provided, and it was clear and concise. The service was a pack and move altogether, and the crew was friendly and respectful of the area. They were late for a bunch of stuff, which delayed the move, and I didn't feel like they took the role all that seriously. But at the end of the day, they did a decent job. There was a little damage to a couple of things and there was nothing huge, but when I reported about it via phone calls, there was no follow-up. So, overall, my opinion of Colonial is affected by that because it was disappointing that everything went so well, then when it came time to making something right, they didn't really do anything about it. They should have a little better issue resolution.

I have used a lot of moving companies over the years and they are often shady. Even these other moving companies would look at Colonial Van Lines and say "Man, those guys are complete frauds". I should start by saying that Colonial didn't actually do my move, they contracted this company called "Re Moving America LLC". Both of these companies must be in on the racket, and I'm assuming Colonial probably uses other companies as well to participate in their schemes.

My overall experience with the mover was great. He was very attentive and on point as far as keeping up with letting us know along the way. But Colonial should be a bit more communicative. Other than that, the end result was great. The delivery worked out well.

Everything went really well considering everything I had to move. We moved a 6,000 square-foot house. That's a lot of furniture. Some of the markings on the boxes could have been a bit better but considering the amount of things we had, it wasn't bad at all. The movers were here in a timely manner. We had seven packers at one time and everyone was very pleasant and respectful. Use them.

Colonial was super easy to work with. They gave me a quote right away. They were very helpful. They contacted me every week to give me update on where the driver was. I was very satisfied.

Colonial scheduled the transport and said the independent contractor they subcontracted to was gonna be there at a certain time. The guy called me, and he was there. The transport was well-managed, and the agent always called and contacted me for updates. The driver and the two individuals that did all the loading and driving were very good. The two individuals were very efficient and coordinated, and they kept us posted as to what items we needed to go or what was in them. They wrapped up everything that needed to be wrapped, and it was very good. They picked up on Friday, I got it on Tuesday, and there was no damage. After all the times I've moved, that was the first time ever.

Colonial Van Lines was terrible. They tore up my furniture, they broke two of my lamps, and they just threw stuff in boxes. We had three different moving coordinators, and they didn't come when they were supposed to come. They showed up a day late. The guys that came to unload the truck were angry because they had to drive from Clarksville. So, they didn't get here at the same time. My husband was helping the driver unload the truck the morning that they got here. So, that was unacceptable. I will never use Colonial Van Lines again. I would not recommend them to anybody. They were rated number one. My husband wanted to get the best company because we've had some bad moves before, and we didn't wanna have to do it again. Lo and behold, it happened again.

The rep from Colonial was great. She was very professional. She was the best part about the whole thing. She did an excellent job. I wasn't aware that Colonial was the scheduling aspect of it and then there was a different company that comes out and picks up the things. Then they said, “Well, it may be in storage for a while before we have a truck going that way.” It actually went faster than it was supposed to.

My daughter helped me because she used Colonial a few years ago. I'm kind of elderly and it was getting a lot of stuff together and getting it coordinated. Colonial was good about that but they also took 21 days to bring my stuff to the house. So it was a long wait. All they would do was tell me that they would give me a range and the range was 19 to 22 days. I didn't have any option about that. But they called and touched base with me on several occasions. So I like that. The moving crew was polite enough. I didn't find any problems with them except for later when I was unpacking, I found a lot of trash that was wrapped and put in the boxes. So far, I only found one broken lamp. But I did not take out the extra insurance.

I was overcharged by the person that brought out the desk at the end of the move. I never got a reply to that. But overall, I am extremely happy with the way everything went. I haven't pursued that last charge. It was only about $180 difference from what it was quoted to me and what they actually charged me at the very end. It was a different company that my driver was working for that I had to deal with. The movers were superb. The timeline was a little ahead of schedule, which was good.

Colonial Van Lines did the packing, estimating, moving, and storage. It took two days to pack up everything in the house. My things went to storage for a short time and it came to the new address. The movers themselves were very friendly and gentle with the furniture. They took good care of everything. All the furniture is good. And our fine china and crystal are in perfect condition.

Colonial Van Lines had the best offer. Also, they had a prompt response whenever I had a question. And the crew worked steadily. They packed for two days, loaded on the third day, and arrived three days later. It was prompt. There were a couple of things that were a bit broken but nothing major. I was amazed at how much paper the crew used to stuff the boxes with. It caused a problem at the destination. I had so much paper to get rid of, it was unbelievable. Other than that, it was a very good customer service experience.

We had used Colonial Van Lines before when I moved my sister out of LA. We had a really good experience, so I selected them again. They were very prompt and efficient and took really good care of all my stuff. The moving day went very fast. I had two gentlemen here. They said they would be here at 7:00 a.m. and they were here at 7:00 a.m. They were out of here by 11 o'clock. They were fast, but they were very efficient and very careful with everything they brought in. They unwrapped what furniture needed to be unwrapped and checked it for damages. So, overall, I really liked what they did. They went over and above wrapping some of my stuff that had glass in it, so it didn't break.

I reached out to a couple of companies and got quotes but Colonial was the cheapest of them and they were more open about what the quote entailed regarding the packing and how much square footage I would need. That was kind of the big thing when you're doing a big move and with them being more open made me more confident to reach out to them.

Our experience with Colonial was initially really good. However, it was hard to speak to a real person. I added some Chinaware that I wanted to have boxed up and I wanted to make sure that somebody knew that that was being added and it took a while to get that sorted. In the end, they were able to get that properly packaged up. The movers were really good, very professional and thorough.

Our moving experience with Colonial worked out very well. I liked the first crew that picked up better than the one that moved. The other guys weren't quite as good, but it worked out fine. I didn't see any damage. I was happy with them. I don't think the cost was cheap, but I don't think it was wildly expensive either. It was what the going rate is.

Everything was good when I worked with the rep. But one thing that bothered me was that I didn't know until the mover showed up that Colonial was only gonna act as a dispatcher and not the actual movers. That ticked me off 'cause I'm military and when I went to them, it was for the Colonial Van Lines that I saw on the website and not them selling the move to somebody else. Everything has to be spelled out and articulated. Other than that, I was pleased with them.

The movers called me ahead of time and told me that they were gonna be there. I met them at the unit and they came upstairs to evaluate the situation. They started packing up and we were done in an hour and a half. They were great and I would totally recommend them.

The movers were on time and they were careful with our stuff. We had nothing damaged and they were very friendly and accommodating.

The rep who helped me was very nice and the movers were very cordial. Colonial was very fair and I recommend them.

They were great at every step, from the guy who did our initial inventory and estimated the job, all the way through. There were tips on what to do so if you are a first-time mover, you would be happy with all the tips they provided. Everything went according to plan. The drivers were very courteous, helpful and knowledgeable. We had a bookcase and it was in the driveway as they were off loading things. A gust of wind knocked it over and one little pane of glass broke. They were really upset about it but it was really nothing and it was not their fault. It was excellent service.

Had several companies call me to move me from one state to another. Colonial Van Lines was the only one who helped me with pricing and keeping in touch with me throughout the whole experience. They really were genuine on treating me like a person and not just a client. Would definitely use them again.

Donna at Colonial Van Lines did a wonderful job resolving the bad experience with the whole move and addressed satisfactorily all issues that the company was deficient in!

Setting everything up wasn't a problem. It was all done online or phone calls. But my concern was that nobody physically saw the furniture, so my estimate was way below what the cost was.

At first, Colonial and I had great contacts. We were getting ready to move forward with the move. They told us that our truck was on the way. Then there was a delay in the truck from when they told us it was gonna get there so it delayed us. They said, "It's gonna be here at 8:00 AM tomorrow morning." We got up 8:00 AM and had the house completely packed ourselves. We were waiting around for an hour or two but hadn't heard anything. They reached out and said it was gonna be closer to noon. Noon came and went but we still hadn't heard anything. They reached out again and said it was gonna be closer to 4:00. Once they made contact again, they said they wouldn't be able to pick up our stuff that day.