Colonial Van Lines Reviews

Nicholas, the first person I talked to, was extremely knowledgeable and very efficient. I was very pleased with him. He was great and knew what he was doing. He understood what I wanted and was able to do it at a reasonable cost. It was a different group than Colonial Van Lines that picked up everything. The driver and the three other people didn't speak English but they were extremely fast at working and they kept themselves busy working. They got it done and got out of here. I was gonna watch them how they packed dishes and before I knew it, they were all packed.

We had very great service from Colonial Van Lines. It was well done. Everything arrived in good shape, and they did an excellent job packing up. They were very careful, easy to work with, and neat. They were a great crew.

Colonial Van Lines is a very good company. They answered their phone and gave me a quote quickly. The pickup and delivery was on time, as they promised.

I spoke with a representative online and talked to him on the phone to get a whole set of what was going to be moved. I quoted it out to a few different companies, and Colonial had the best pricing, guarantee and timeline. They picked up on a Saturday and delivered on Tuesday. It was fast. I talked to the driver and I had an account manager who walked me through the process. It was smooth and efficient. I definitely would use Colonial Van Lines again.

The experience with Colonial was great. They came and moved us from Mississippi to Atlanta. We have no complaints at all with the service or the quality of their work or the courtesy. The communication was good. They told us they would pick it up on a Tuesday and they would have it to us on Thursday or Friday. They started for Mississippi at six o'clock from my house, and at 8:30 Wednesday morning, they were sitting in my apartment in Atlanta, Georgia to unload. If I would be moving in the future, I'd use them again. I wish they'd have been cheaper, but I know it costs a lot to move cross-country.

It was a good experience for a cross-country move. Our rep, Annie, was great. Everybody was a pleasure to work with. They showed up and got it done professionally. There were lots of communication. We packed our own house. But we had a couple of items that were TVs. They brought some mattress bags for them. We added a couple additional items to the list, and we had an extra charge of $600 which is minimal.

Colonial Van Lines does not have the lowest price, but they provide more coverage and better customer service through the whole process. They are great to work with from start to finish. The person that came out for the belongings was super nice. He was communicating with me regarding the process or next steps were. I love him. I'd use him again.

Donna (part of the resolution team) was the only part of this moving company that was positive. The moving company was uncommunicative and disorganized. Donna helped resolved all the issues I have with this company.

The move with Colonial was fine. One item was left, but it wasn't a big deal. It was a positive experience.

We were both retired military and we had our house packed up and moved into storage. So, I was able to forward them a copy of the military moving company and what they boxed up and put into storage. I was able to hand it to the rep and he was able to look at that and give me a direct quote. We came in at about 1,000 pounds below what we had estimated and the bill didn't change. But if we had come in 1,000 pounds over, that bill would have gone up. Another issue that we had was we were given a 72-hour window to be at said location because we're not living in New Mexico anymore. So, we flew out to New Mexico and sat there for 72 hours. They busted the 72-hour window by about 36 hours. So we had to stay in New Mexico an extra night.

In the beginning, I cancelled the contract with Colonial because the guy who was supposed to drive the truck to pick up my stuff told me I need to accommodate an 18-wheeler when we had agreed on a box truck. I couldn't accommodate an 18-wheeler so I cancelled it. When I cancelled the contract, I went with another moving company, and they didn't have the documentation needed to enter my building. So on moving day, I couldn't move, and I called Colonial back and they were able to accommodate me right there. They still had my records and they had not deleted anything, so they were able to get the contract back up and going and able to move me two days later. The truck we had agreed on also offered a discount, so I got them back. They were good. I'm satisfied with Colonial. I would use them again.

Their Resolution manager contacted me and we were able to reach an agreeable resolution. Colonial is fortunate to have Donna as their resolution manager. She is a dedicated employee who cares about customer satisfaction.

The communication was good. There were some issues with the scheduling. The day that I initially signed up for wasn't available. But initially, they had said they were available on the dates I was looking for. Then they let me know the day before they ended up coming that that route wasn't gonna work out so they were gonna come the next day. So I did have to pack everything last minute. But it ended up working out. I was really happy with my actual movers. They were really good. They were super friendly and very efficient. Overall, I was satisfied.

They were the best price for the organization that was paying to have us moved, and the organization they asked me to acquire. Everything went on time and the movers were amazing. Their quality of service is excellent. They did a really good job.

When my things were supposed to be delivered, the hurricane was coming through. Initially, the moving company told me I was gonna have to pay for the storage charges, and they couldn't come back and deliver for a week or so and I was gonna have to pay a week's worth of storage charges. So I called Colonial Van Lines, and they straightened all that out for me. They said, "No, you're not gonna pay anything for that." They didn't charge me one other fee as a result of that whole experience in the delay.

The move was about 2,000 miles and their service was great. With all these kinds of things, it's never perfect. I understand that they do contracting with other movers. So when I book an order with them, sometimes they subcontract those efforts to other drivers and that can get messy because they're trying to coordinate multiple efforts with a logistics sort of situation. But whatever hiccups they did have, they were quick to resolve. They provided excellent customer service. I would use them again and I would definitely recommend them. But I would recommend that for anyone who really has a firm date on when they want to move, they need to purchase premium service. Because with Colonial, when you sign a contract without premium, it's just an estimated delivery date.

I went with Colonial Van Lines last year when I did my initial move. I got all my stuff with no issues so I went with them again. The rep was extremely helpful. The only thing I had an issue with was when I was moving was the same time as the hurricane. Because I had to be out by the 1st, which was a Saturday, they wanted to do it all between that Saturday and that Monday. They ended up fixing it to doing it that Friday. I was told it was supposed to be three of them, but only two showed up. They were helpful.

We had another mover that was set up and he was a total no-show. Then, my wife called Colonial and Colonial was there within a week. The setup went by very well. The rep we talked to was very nice and professional. She worked with my wife and me and we got the inventory down right. When the mover got here, he went over the inventory and everything was correct the way it was supposed to be so there were no surprises. He was a couple of hours late but that was better than a no-show and at least he called. We had a little bit of damage at the end, though. We have damage on the piano and we found out that the refrigerator no longer works. They had to take the doors off and the drawers out of the refrigerator and when they put it back together, something was wrong somewhere. But other than that, we're happy with the experience.

There was a language barrier with the moving crew, which was hard, but they were great and considerate workers. All in all, Colonial Van Lines did really well and we'd recommend them. The move was very stressful but they made it easy. At the moment, we're still going through boxes and we can't find our old family gold nugget. Also, we wish that the movers wouldn't have taken stuff out of our dressers. They're private and what they did was strange.

DO NOT USE THIS COMPANY!!!! They lie. They charge for things they didn't do. They say the weight is more than what it actually is. They do not return calls. They are the most unprofessional company I have ever dealt with. My move is now costing me DOUBLE what they quoted because they don't return calls, emails, or texts and they lie about charges. They are a total scam. They have had my things for 4 days and are now holding it hostage until I pay them yet more money. Hire anyone but Colonial Van Lines!

Our moving experience with Colonial Van Lines was nothing less than an absolute nightmare. Size, weight totally underestimated. No consistency with communication. Staff used for loading picked up at the local community kitchen-no moving experience and were seeking drugs. 3 loads of trash left on our front lawn from the moving van. A lot of Furniture damaged. Would not reimburse for the 14’ Uhaul truck we had to rent to transport all of the furniture that did not fit on their truck. Arrived at new location 4 days after they said they would arrive.

I got three estimates and Colonial Van Lines was the most reasonable. They were responsive to all my calls or emails and the service was exactly what I expected. There were some delays in pick-up and in delivery, but they were communicated.

Description of Complaint: Colonial has deceived me on the price per pound that I paid. Original price based on the weight alone (10,990 POUNDS) was $.5187/pound. When rewrite was done based on 11,214 was $.7827/pound. The truck weight after my goods were loaded was only 6,265 pounds. Under their estimate by 4,949 pounds! The original estimate has a line item charge of $2,854.23 for a Binding Estimate Fee. Why does this fee NOT appear on the rewrite? I believe it is so they could up the charge per pound so the Total Moving Estimates would come in close to the same amount per pound on the Totals!! Only a $.001 per pound difference.

Things worked out perfectly with Colonial Van Lines and all the movers were really awesome. But toward the end, I got calls from multiple people with conflicting dates. It wasn't a big deal but it made it confusing. Also, the cost was pretty high compared to the other move that I've done before.

My wife and I moved about seven times and every time we had a move, it was a nightmare. This last time, we chose Colonial and figured we'd get ripped off again like we did all the other times. But surprisingly, they did a very good job. We moved from Bradley Beach to Milton, Delaware and they had to store our furniture for a couple of months while our house was being renovated. There was a change between the quote they gave us and the final cost because there were a few things that were heavier than I had anticipated and we had a couple of more boxes than we had anticipated. But the change was very little and the guy already explained to us beforehand that that was going to be a possibility, so it wasn't a surprise.

I chose Colonial after getting 3 bids. They weren’t the lowest but I felt they were more accurate about our move. We haven’t moved for 25 years and Lauren, the specialist helping us, has been both patient and very helpful so far. We are still packing.

The quote I got from Colonial Van Lines was pretty competitive and slightly lower than some. The service was excellent right down the line and I would tell other to go ahead and book them because the experience will be a positive one.

Two guys came and did a great job. They worked hard and didn't have any stuff damaged. But there was a lot of miscommunication. I got a call asking if they could come a couple of days early and I said they could. Then, I got another call the next day that said that they were just gonna come on the day scheduled. So that was fine. But they showed up a couple of days early when I wasn't quite ready. They got me early and that was good. But we had slowed down because of the call, thinking that they were going to come the day of. I liked Colonial's price though it went up. It had a lot to do with having more weight than what we had anticipated. It wasn't too bad and that was to be expected.

If I could rate any lower I would START at -5 stars. Not only is moving a stressful process. This company has lied to us numerous times within our initial pickup date by saying the truck broke down. Come to find out, they didn't even talk to the dispatch OR truck driver. We planned to turn off our electricity and water from our old place, but was told to wait 2 extra days for the movers to come pick-up our stuff for the move. It has been 10 days and we have had NOT 1, NOT 2, BUT 3 total different people assigned as our moving coordinators. Every single person we have talked to about this over the phone to get an ETA or any possible update where our stuff is even located, has given us ALL DIFFERENT INFORMATION.

Special thanks to Donna at Colonial Van Lines. She has helped us to work through some issues with our move. Donna took the time to listen and communicate information that provided us with good service. Thank you for resolving and giving us great Five star customer service.

Special thanks to Donna at Colonial Van Lines. She has helped us to work through some issues with our move. Donna took the time to listen and communicate information that provided us with good service. Thank you for resolving and giving us great Five star customer service.

I called Colonial Van Lines and spoke with Tracy. She was so supportive and encouraging. I had a good feeling about it talking with her. The quote was fair and we didn't have any problem with it.

There was terrible coordination with the date of the move and how it would be. We couldn't get in touch or get answers from them after we had been given the quote and the move itself. Then, we were told we were going to move on a day that we had told them we could not move because we were going to a closing. We left messages for six days saying that day was impossible for us to move. We heard from them late in the day before they said they were gonna show up. They said they had moved the move to the next day. Other than that, as far as the move itself, the company they subbed it out to, Little John, was excellent. They really worked very hard to accommodate us with the loading and unloading.

Colonial Van Lines showed up and unloaded everything. They were done quickly and were on their way. It went smoothly.

It was a decent experience. It felt satisfactory to me.

It was great with Colonial Van Lines. They were able to service the date that I needed relatively quickly. I called them on a Saturday, and they were able to do the pickup the same week that I needed it in Texas. They delivered it relatively quickly, even though I didn't need it very quickly. It was delivered to New Jersey within five days of the pickup. I liked the fact that it was the same team. It was what was unique. I’ve moved on several occasions, and I’ve never had the same team pick up and also deliver it.

Whatever Colonial initially put in the invoice, the final amount was almost similar. Also, the driver was helpful. So overall, they delivered whatever they promised regarding the service. I'll recommend them.

I called Colonial and a couple of other moving companies and nobody could beat Colonial. The customer service was outstanding. The wonderful young lady who was my coordinator took all of my information and helped me connect with the driver as well as the inventory person. She walked me through everything that I needed to know and was really detailed in providing me with a ton of information. She was extremely polite and very patient with me.

I contacted Colonial well in advance to be moved from Indiana to North Carolina. They said no problem, we can make that move for you. I paid a nice size down payment, and confirmed my moving date. When date came, they told me they had no trucks in Indiana, maybe try for tomorrow. For three or 4 days, I got this run-a-round. I had to be out of my house in just a few short days. I got on the phone and found another company that agreed on Thursday to move me either Friday or Sat and I picked Saturday. Even though the cost was 50% higher than colonial, I got moved.

In general, my experience with Colonial Van Lines was very good, and I am satisfied with their service. They were a cheaper price compared to the other moving company and they sent people who are professional. They kept with the schedule they promised too. There were some delays, but they gave me notice. They called me constantly and updated me about the progress.

The rep saw some pictures of the items in my home, and we went over that. We also added some stuff and they adjusted as needed. Colonial Van Lines had another pickup and another drop-off, and I was fine with that. We went from Virginia Beach to San Antonio, and the movers took a week, which was enough time. 'Cause I was more concerned with the delivery date than the pickup date. The only issue we had was moving the items into storage when they arrived. We loaded with three people, but they only hired two people to unload and we definitely could use the other person. I ended up helping them offload to storage while the other one unpacked the truck. Other than that, my experience was really good.

The reps were good, and the expectations they set were accurate. Everything went well.

Colonial has been terrible and completely out of touch with their contractors. Terrible communicators and has no clue what went on throughout my move. The movers showed up in a Penske rental truck that was too small for all my furniture. They had no boxes or materials to pack even though it was paid to be a full pack. The driver was wearing flip flops. Showed up several days late almost caused issues with the closing of my house sale. When my furniture showed up the drivers refused to assemble anything and refused to move items upstairs even though it was paid to include the steps. Dropped everything in the garage and left. Totally screwed us. DO NOT USE THESE MOVERS!!!

The island at my house has two pullout cabinets and two big drawers, and none of the items there were packed. My daughter didn't notice that those things have not been packed up, and they were standing in front of them when she was supposed to sign the papers that said everything was packed. It's quite a bit of stuff. It's pots and pans and silverware, and my daughter is shipping them to me, but it's going to cost her money to do that. Other than them missing those things, things went quite well.

The person I first talked to walked me through everything and he was great, but the movers were the best part. The driver helped me pack some last-minute things up, got me there quick and walked me through everything as well. He was great. From the time they picked up to when they dropped off, it took four days, which was perfect. The only thing was they came a day early, but we were ready, so it was fine.

As far as the moving process goes, it was all smooth. It just took kind of a long time. I was given a timeframe of August 2nd to the 18th, and then it ended up getting here about August 24th. But it was fine. The account managers were good at giving me updates. I was pretty happy with everything. They had good rates. It was all reasonable.

I initially set things up online, then I spoke with multiple representatives and they were fine. The crew that came was great as well. They were super quick and knocked the job out really well. The drop off arrived on time too, but the items were not intact.

I did several comparisons of quotes across local and major van line companies before we went with Colonial. There were also a couple of websites that rated Colonial well. So we ultimately chose them because of the good price and they were well-reviewed. We moved from California to Pennsylvania. The pickup was fine. The drop off was better scheduled. But overall, it was better than I expected. The final price ended up being exactly what they said it would be. They were super communicative, and their customer service was really good. We used their full pack option, so we didn't pack anything. They were quick and they were pretty careful with the little things. But on a macro level, some of the furniture was damaged. It was not groundbreaking or horrible, but it was still an issue.

My coordinator, Lauren, was with me every step of the way. She answered every single one of my calls, especially at the most important time. She was phenomenal. I had heard so many sad stories about part of the moving company and how they leave you high and dry once you book with them. But Lauren didn't do that. She gave me a really, really amazing price. She was honest with me from the start. As the move got closer, I was checked on constantly. Then the actual moving service that came was even better. They were A1. Colonial set me up with a good company that moved my belongings. The only hiccup was that the arrival time was off. But they rectified it. You didn't even notice it because they were really great.

I had the pleasure of communications with Mr. Tom **, and I must say, our telephone conversations was very Professional, and Tom knew all of the answers before I could ask them.... He was very friendly, easy going, and made me feel very comfortable... The one thing that impressed me most is his constant contact with me in letting me know updates and the status of my order with Colonial Van Lines... Even though I had to cancel my move order, he was still there keeping me posted, even during the refund period... And I have to say the Staff that I talked with, during the cancellation process, was as nice, helpful, and pleasant as anyone could ask for.... Yes I would recommend Colonial Van Lines, without question.

My wife called a couple of different places and got a couple of quotes. One of the deciding factors was that I had a gun safe full of guns that I could not transport myself. It’s too heavy. Colonial agreed to transport it on the truck to get it across country, where the other company that we called didn't want anything to do with it. Colonial gave us a good quote and my wife was happy with the guy that she talked to. Two guys showed up and loaded our whole house up into a truck in one day. It went pretty well. The productivity was great. Those guys went at it hard all day long. The only real concern I had with the whole move was that somewhere along the line they had to switch trucks, which means they had to unload that truck and then load it on to another truck. Between all the handling, some of the stuff got kinda crushed and scratched.

From the start, Colonial Van Lines was either dishonest or incompetent. I provided them with both pickup and delivery addresses, but they were unprepared for whether the truck would be able to get there. Their lack of preparation meant that the move took much longer & cost me much more than quoted. My understanding was that there would be a person assigned to my move to help & answer my questions. when I last spoke with that person before the scheduled pick-up time, she said the driver was an hour & a half away. I waited 4 hours past the time the truck should have been here & couldn't reach ANYONE to find out what was going on. The truck didn't arrive on that day at all. Spoke with the driver the next morning & he explained why he didn't make it here. No one had informed me of what was going on. (After that, I did get the driver's number so that I had direct contact). Then, a shuttle was needed & had not been arranged.

They came in and packed up stuff as far as things that needed to be packed. They were very professional. They got it done quickly on the truck. When it was delivered, they did the same. It was very nice. They were very kind and considerate and put everything where we wanted it to be put. It was great.

I was initially happy with the price point with Colonial Van Lines, but I ended up paying the same amount that everybody else gave me a quote for. As far as the transport, they didn't come with enough people. So, the packing took forever. It took them two days, but they delivered when they said it would be delivered. The reason why the price was favorable was that they weighted us less than what everybody else did, and I kind of got trapped in it. I ended up paying like $2,500 extra at the end of the move.

The quote changed throughout and it was a little pricey. My couch got scraped up a little bit and then some of the paintings I had were missing. I didn't discover it until recently when I went through everything.

Colonial was very quick to respond. The person who answered the phone and created the quote was very knowledgeable and good. Not only did they pick up my stuff and arrange for the movers, but they also stored my stuff for a few months and then they moved. The quote included the move from Charlotte, a storage in Atlanta, and then picking my stuff up from storage and moving it to the Orlando house. From the coordinator itself, who I spoke to and got the quote, it was pretty accurate. The movers that they hired, the Atlanta Company Moving, were phenomenal. So they hired a good company to move me. But it was customer service I had a problem with. I’m supposed to get $350 credit back and they never gave it to me.

I had a really bad experience with Budget. Guys came and held my stuff hostage until I paid them $600 in cash. I did extensive research on my next mover because I was packed up and ready to go. When I looked up movers, I wanted it to be the company that came and not a sublet company. I found Colonial and the movers were wonderful. They handled our stuff with respect. Most of our stuff was broken before Colonial got to it because the movers prior threw our stuff in our garage. I suggested Colonial to my mother-in-law. Unfortunately, they didn't do state to state and only moved long distances.

Colonial Van Lines arrived a couple of days late, but they laid that out to me. By and large, the experience was good with one exception. I got a bunch of quotes for movers and I chose Colonial. The quote given to me was $14,500, which was in my budget and was fine. Then, we arranged to have the carrier come and pick it up, which was great. He arrived on time, picked it all up, loaded it into his truck, and he told me that the estimated quote changed from $14,500 to $22,000, which was way beyond my budget. And I he got that number as he submitted the inventory back to Colonial. What was in the inventory is what we had talked about in the quote. So, the invoice for the estimate went way up.

We did a move with Colonial from New Jersey to Michigan. Our stuff took about a week and a half to arrive here. Communication was good and we received information about when they were on their way, on the day of, and it was with enough time to make that work. It was a little strange when our stuff got dropped off. We got one notification saying that it was going to be one day. But then we got information two days later that was actually coming earlier. I was happy that it was coming earlier so it was good news.

Colonial had the best rates for what I was looking for. Setting up the quote was fine and took a couple of phone calls. It was a pretty small move and I was very prepared. Everything was packed and ready to go. The movers were good. Colonial was thorough and organized. Things went well.

My experience with Colonial was very good. They called, sent emails, and followed up on everything. Everybody was on time. I appreciate their service.

Chad was the person who worked with me right from negotiating the rates with me until the very end. And he did an amazing job of being on top of things and being very responsive to whatever I needed. He was able to give me detailed quotes. He was very transparent. He was able to let me know what are the pros and cons of going with a van line versus some other moving company and how across van lines, it's safer. So, all in all, it was a good experience.

The timelines that were provided were accurate, and they were very communicative in the days leading up to it and on the day of as well, which was helpful. One thing that was weird was the person that was picking it up contacted me about the pickup dates. And I had to tell Colonial Van Lines when they were coming. They came. I was happy. But that was confusing to me that Colonial didn't know who was coming or when.

The reps communicated and the process went very well. It was a great move.

Joseph, the first guy I initially spoke with was on top of his stuff. And he won me over. Also, the movers helped a lot. There's a bit of problem just with my building. They scheduled someone to move in while I was moving out, so it caused that whole issue. But they stayed there for the whole thing. The move was smooth. They got here in three days, which is what I expected. The cost went up a couple hundred. But I already negotiated it down and got them out. So, I was fine with that.

Chad was beyond expectation and excellence. He was the most patient because I'll be 81 shortly and my husband's 81. And he was so wonderful. The whole process was a wonderful journey. We drove straight through. That was with stopping. It was close to 11 hours. We got here and got the keys to our new build, and the furniture arrived approximately an hour later. So, it was wonderful.

After talking to Colonial Van Lines, I liked the experience I was receiving. And the customer service was good. The carried everything into the truck. And they kept in contact with us the whole time.

Colonial Van Lines had a reasonable quote from the beginning and the rep took care of it right from the get-go. Followed all the way through. The girls took care of me very well. They had the best quote and got back to me and that's important when you're out there trying to get business and trying to talk to people. You get people to call you right back. That's rare these days. So, it went very well. And anytime I called Lauren about anything, she was right there and got back to me right away. We were very happy with how it went. Very quick. They kept in touch. I even made a change towards the tail end and we replaced it with something else.

Things moved a bit slowly and we didn't get a lot of the final information. But it was good. The pickup and delivery both went well.

When we left Greeley, Colorado, it took about four days. They called and said they would be coming the next day to unload from where they were at that time. It's 1,800 miles they had to drive. So, it was quite a trip. It was all right except I didn't know that Colonial Van Lines would be changing companies between Greeley and Milford to Connecticut. Different truck, different guys unloading. Then his wife unloaded. So, our furniture was moved around a bit. Maybe they told me that and I misunderstood or didn't hear him. But they should be thorough with the instructions. A trip that long, they guessed how long it would take. So if they miss it one or two days, it could be trouble with the vehicle or it could be an accident or it could be road construction. Who knows what it could be? Other than that, everything went well. Colonial did a good job.

Apparently this company has no trucks. Since the 10th and it is now the 19th their truck has been broken and they still have no alternative or expectation of delivery in the near future. There is a reasonable expectation that they would deliver within the parameters of the contract, which they have not, or at least close to it. They asked if I expect more than $30 compensation. There is no manager available to speak to and no answers. I have asked at least 4 times and am told no request is in my file. Picking up of my things was not smooth either with changes every few hours for 3 days. Finally only a driver showed up with no help. He finally got some help and then left because he forgot something.

Customer service was able to resolve the issues that arose with my move. I would advise future clients to avoid the moving insurance -- it is through a 3rd party, not Colonial Van Lines. That 3rd party is difficult to deal with, though the customer service at Colonial Van Lines helped significantly.

We had a very good experience with Colonial. The rep I worked with was very good at organizing what needed to be done on my side, helping me with the decisions. Colonial did everything that they promised. The people that physically did our move were really good people. They're not just good workers. They were the kind of people that you would want to deal with. Colonial all the way along kept in contact with me. They called me to make sure that I was on the mark for the actual moving date, whether or not I had more boxes than I anticipated. They increased the size of my order, which made me hesitant, but ultimately, it meant that I was paying less per pound. So everything worked out. They anticipated my size very accurately by my descriptions from their questions.

The salesperson was very helpful, knowledgeable, and open. Also, there was good email communication, good reminders, and the driver was outstanding. He was very organized, on time, and professional.

It went very well with Colonial. The only thing that threw a monkey wrench into things was at the very last minute, they switched us over to a third party carrier because none of their employees could make the trip from New York down to South Carolina. But it all turned out very well because the third party was very good. We were very happy with them.

Colonial's rep showed up on time and guided me towards what they were gonna do. However, I didn't know they were gonna take 2 days. The first day, they would come and pack everything. The next day, they would load on the truck. The first team that loaded was good overall. They packed everything quickly. I already had everything separated, so it was a lot easier and quicker for them to pack everything up. I still have a couple boxes I haven’t opened but everything was good. The coordinator coordinated well. The crews came a little bit after. But he was there and gave me a heads-up.

My move was completed on time. But I have a big issue. One of my dining tables was broken. I filed a claim, but I have not received any payment. Plus, I paid $60 extra. That also has not been refunded to me yet. Other than that, there was no other issue.

I have used Colonial before and I had no problems or issues. But now that I have emptied the storage unit, lots of glass antiques were broken, and I'm just very frustrated and upset about it. But the people who picked it up were fine. They wrapped everything quite well. Except, they put some smaller boxes that I had bought into bigger wardrobe boxes, which were not labeled as fragile as the boxes that were inside were. Because they told me to box it and label it if it was fragile, and I did. Then they put it inside a box where nobody could see that. They only labeled one when they put parts for the weight bench and it said parts on it.

I would like to file reviews on Colonial Van Lines and their vendor BCM Moving (NJ), for unethical practices, inadequate and inefficient business practices, price gouging, non-communication and simply not keeping their word. I originally set up the move timeframe (as they indicated, they give a 3 day window for pickup) for July 19-21st.

I got some estimates from Colonial and they seemed to be very reasonable. We moved from New Jersey to Texas. Everything was fantastic. We had to update our weight and they communicated very well on that. Everything just went fine. It aksi arrived just the same way it left. I would definitely recommend Colonial.

Colonial's price seemed acceptable. My experience with their rep was positive and informative. I knew what was happening and when. The only real complaint I had was that I assumed it was going to be a same-day move but it wasn't. I had everything ready to go. A single driver showed up. He packed my apartment in Summerville, South Carolina on his truck in about an hour, including a very heavy glass desk. Then he met me here in Augusta, Georgia five days later. Again, he unpacked it all himself in about an hour. It was impressive.

I was impressed with Colonial. I was very nervous about hiring a moving company because you hear all these horror stories. But this was absolutely not the case for me. Colonial did a good job. They were reasonable on their prices too. I had kind of a unique situation. I found a place to rent, but I couldn't move in until August. They didn't move my belongings for a month. They were very understanding and more than willing to get that set up. It turned out the place had been vacated two weeks earlier than previously expected. I was anxious to get in there. I asked them if there was any way I could move up my moving date. The rep told me he'd check with their logistics. He called me back within the hour and said they could get to me as early as the next week.

It was wonderful with Colonial. I would recommend them to everybody. My driver and crew, both in Arizona and in Wisconsin, were fantastic. Nothing got damaged. I was thrilled. The only negative I have towards the whole experience was I was trying to arrange airline tickets and other things around the move and I wasn't sure which day it would be. There was a window of three days. I had to find a place to stay after they picked up. I had to get my tickets afterwards 'cause I wasn't sure when they were coming. If somebody could have just said they were going to be there Monday or Tuesday, not Monday or Tuesday or Wednesday or Thursday, that would have helped.

I would recommend Colonial. They were very attentive and responsive. They were able to follow up with me quickly. They were very organized as well. They were able to provide regular text messages or phone calls to let me know the status and how soon they would be arriving. Colonial was higher than some of the other providers, but I liked that I was updated regularly.

My experience with the rep was well. The trucker was good.

Colonial Van Lines was amazing and they're reasonably priced. I had some concerns regarding weight and a change in what our weight would be and what our charges would be, and they were able to get me a quick response. On the moving day, the movers showed up at the house. Colonial subcontracts through another company but they were coordinating with that company. The movers assessed everything that needed to be moved, tagged them and inventoried them. Then they gave me a brief overview of what they thought the weight was going to be based off their experience. Anything that was loose, they consolidated for me to try to get the item listed down.

When they dropped my stuff, I wasn’t here and when we checked our stuff, there were a couple of pieces of furniture that were broken. We've noticed that two of the pieces of furniture are wobbling. But everything else was fine. Our moving coordinator was Joseph and he was good.

They responded promptly and the original price they quoted was okay. If I have to do it again, I would contact them again. The sub-company that they used was also wonderful. They came when they said they were going to come and were very professional.

We were very pleased with Colonial. They were very good about continuous responses to our questions and reaching out to us, keeping in touch with every detail. It was over Memorial Day weekend and they were there for us. The movers were wonderful. My son had a lot of dorm stuff, and they handled everything as if he had Louis XIV furniture. It was obvious they were a very professional company. They were so on time with everything. When they said they were going to be at the house on this day and time, they were here exactly at that time. My son in California had to leave work to meet the movers and they were so good about it. They called him exactly when they were going to arrive and they were there exactly at that time.

Colonial was less upfront about the cost than I would have preferred. The upfront cost was so much different than the final cost. Some of the communications, like as to how many boxes and the size of the boxes weren't quite clear. So, it ended up costing quite a bit more than I had budgeted for. But the reps were all fantastic and very nice. The crew that came out were very friendly and quite efficient. It took about eight hours to get everything packed up so it was a lengthy amount of time. There was a lot of running in and out but everything was packed up smoothly. I'm impressed by how efficiently they were able to get all the furniture wrapped. They had packed even a few more things that probably didn't need to get packed quite that extreme. But they were just careful. So, it's fine.

I am updating my review to 4 stars due to a conversation I had with Donna with Colonial Van Lines. Now everything I wrote in my review was honest and actually happened. It wasn't until I posted my experience on the Consumer Affairs website that I got a phone call from Donna saying that if she could help financially, would I change the number of stars I gave. Colonial Van Lines lost hundreds of dollars of worth of clothing and broke several things, so Donna said she felt reasonably sure she could get me $300.

Colonial was absolutely wonderful. I had a little issue with the person that was overseeing my account towards the end. But she was wonderful at the beginning, getting it lined up, and communicating with me. I had to fly from Virginia to California to meet the drivers, to move my stuff from California back to Virginia. When it was being delivered here, things were not being communicated to me. I couldn't reach her and I was frustrated. But the movers in California, the driver, and the team we had were the best I've ever seen. They worked with me.

I needed somebody to go from Jersey to Texas. I called them up and had pleasant conversations with them. We were doing this in 2021 and all of a sudden, everybody got sick and it was with the COVID crap going on. So, we postponed the trip and they kept my deposit, which was fine. It was a pleasant move. They were very thorough, quick, and professional. The guy, Chris, that drove the truck was here a day earlier than he was supposed to be here, which made me very happy at the drop-off site. They only broke a few things like the patio table and three of my stemware. Other than that, it was great.

Donna had done an excellent job resolving my issues in a very professional manner. She is a asset to Colonial Van Lines.

The gentleman who moved my stuff knew what he was doing and was very good. He got it there at Wilmington in a timely manner. My sister was there to meet him and put it in the storage unit. He did a fabulous job. The customer service was amazing, which was why I went with Colonial. The people I talked to treated me with respect and I was very impressed. I had a great experience with Colonial Van Lines.

Colonial did a really nice job of being competitive on pricing. They were good with the schedule. They locked down a date that worked for me, and a timeline to get from the West Coast to the East Coast that was very efficient and good. We had a two-day packing approach where they came in the first day and packed up all my kitchen and then disassembled all my furniture. That took about eight hours. The second day, they loaded up the van and that took about six hours. They set my expectations about how long it would take and they met them.

They were very careful with my things. I've done a big move before and some things came damaged. But this time with Colonial, I didn't have any problems with that.

Colonial provided a quote and they stayed in touch. The crew was good. They packed, loaded, delivered and unloaded in one day. They were pleasant and efficient.

Colonial had the best price. The rep I worked with seemed to know what he was talking about and was very helpful. Everything was good during the move. The driver did a great job. I’d definitely use them again.

When I called Colonial, they were available. That very day, we walked through the entire house virtually, set it up, got it scheduled and we were ready to go. Everything went perfectly. There was nothing that disappointed me. Everybody worked very well that were here. If anything, they probably could have had a couple more people. But they worked their butts off packing and loading. When they came to my new residence, they opened up. I haven't found anything that I'm missing and nothing seemed broken. Everything was fine.

The crew was very good and there was not a scratch on anything. We can't say enough about the service of the person over the move here, Larry. Colonial was top-notch and I would use them again.

The move took a little longer than I thought it would but communication was pretty good. Also, I told Colonial that I did not want the furniture to arrive at my destination until I was there so that was not a problem. The shipment arrived about eight days after the pick-up. The gentleman who made the delivery did good work. It was not an easy address for an 18-wheeler to access, but he managed to back into the parking lot. I'm happy with the experience and I would recommend them.

They could do a fuller disclosure on how exactly payments and money work with it. I was told that I could pay with a card but then I was told it has to be in cash or a transfer. The transfer didn't go through so I had to get cash. It was a mess. I had to pay them twice and then wait for three days for the money to come back. And it was money I was kind of short on. But otherwise, everything was fine and the delivery itself was great. The guys were great, although I don't really think it was professional that they asked for a tip. Other than that, they were pretty quick in getting everything loaded and set up.

AVOID Colonial Van Lines at all costs! Looking to downsize? They will downsize the heck out of your belongings: we no longer have an extension ladder, multiple handcarts, countless power and hand tools, a leather ottoman, hundreds of batteries our Christmas tree...the list goes on and on. Their packers are horrible: all they used was Home Depot boxes and single ply paper-not a piece or bubble wrap was used. When our things were finally delivered (late) the boxes were mostly crushed, collapsed, torn open, etc. Our laser printer was shattered into many many pieces. Mattresses were only shrink wrapped-no mattress boxes used - resulting in filthy, beat up bedding - disgusting. Entire boxes were full of broken items. This entire experience has been a nightmare - look elsewhere for your moving needs.

We were a little bit worried because nothing was packed up a day before we moved but the reps packed everything in one day and we were still able to make it on time. So, I don't have any complaints. The guy who drove the truck got off here in a couple of days. So, the experience was good. It ended up being alright. The rep took a couple of days to get up here. He called us when he was getting close to our storage unit because we were moving into a storage unit with our stuff. And Colonial gave us a call and let us know to meet him there.

Every move is different but both moves I had with Colonial were decent and they made both experiences positive. With my first move, the actual movers that were subcontracted were not as awesome but this experience was completely different from that. Ann was the gal that I talked to to set up everything and she was amazing. She went above and beyond. I had planned to use a different company months before and they came out with a crazy quote that was $30,000 so, Ann scraped together a quote at the last minute and then, we spent multiple phone calls trying to get the inventory list right and she did a great job. Colonial subcontracted United Movers and Brian and Allie were the couple that drove to Texas to get my stuff. I had a card and they were in touch on the way. It was excellent.

The driver was great. The reps all kept in touch and we knew when they were coming. It was a quick delivery but there were some issues with the quote. It went up even though we took some items off. It was based on weight but the only issue we had was that they said it would require a shuttle. So, a smaller truck picked it up but it was never shuttled to another truck. The same truck dropped off. So, we weren't quite sure why there was a shuttle fee. But overall, Colonial did a great job. The reps were on time and efficient, and they packed well.

We were planning well in advance and Colonial was able to work with us several months in advance. Not every company is able to do that. Some of them would say it was too early and it would take a while before they could give us those figures or the prep. So, we were appreciative of working with a company that could get to it as it was. But it was a little frustrating that we were given three days and it wasn't until the day before the move when they said that we would be moving. The 28th was when we moved in but I was sure it would be the 30th and I would have the time to finish things that I wasn't ready for. So, my last days were a little bit rushed. But that was not anybody's dissatisfaction. And the reps delivered the very next day. We were expecting that it would be what they said or the eight business days.

The Colonial Van Lines rep did a good job. He was responsive. They left this huge window of time of when they come. There was a lot of confusion with Colonial because they outsourced to a local company and they were talking about an 18-wheeler and will it fit where we were moving to. And the people that they hired didn't have an 18-wheeler. They had a box truck. So, none of that mattered. I had to explain that to them. I said, "Look, just go to the website. You'll see for yourself. They don't have an 18-wheeler." But the guys that they hired were good guys. Everything was fine.

We went through the estimate phase with Colonial Van Lines. I sent the pictures and we discussed them over the phone. It worked good. It was all virtual. The rep kept me up to date and was helpful. She was nice. I was driving out and the truck was somewhere and she called just to check and see if we were good. It wasn't, "Hey, we got your money. Good luck. Hope your stuff makes it." She checked on every day until we had our stuff. And it was a four-day window from when they picked it up to when it got dropped off. Everything was all set. They gave us a checklist of stuff, even stuff that wasn't move related. So, stuff that wasn't just about them picking up our gear.

The first quote was very good but when we paid the bill, it was about three times that much. But we expected that and it was not a problem. Overall, the move went very good too. They loaded well and there were hardly any broken pieces. They packed it up and they said they would see us in two days in Houston. And all of a sudden, we needed to move. It went very fast. And down on this end, one person was the same, which was nice. Colonial did a good job for us.

We thought it was brilliant that our agent used our recent Zillow pictures from the sale of our house to go room by room with questions on what we are taking to our next house. It saved a lot of time. Other than that, the estimate was the closest to what we expected and they have been very accessible to answer additional questions. If things continue as is, we should be in for a smooth move.

Colonial seemed to be what I was looking for. They were a Florida-based company so I chose them. My rep was Tony and he did a nice job. He convinced me that I was doing the right thing and he made me feel comfortable. The one thing I asked specifically was if Colonial had their own trucks and their own crew or if they farmed it out. I'm real familiar with military moves because of my children and I know how that works. I didn't want that. I was assured that was not the case and that they had their own crew and trucks. That was not true. We were in Florida and the home we were moving from was in Kentucky. I went over with Tony everything in every room that I thought I was going to move. He gave me an estimate and we went with that. I gave him a sizable downpayment.

Colonial gave me a good price, initially. They were also willing to offer storage, which I needed for a short period of time. I had the pickup on the 11th of May and they moved us in on the 23rd of May. It went fairly smoothly but the price ended up being about double what was originally quoted due to us having a lot more boxes than we had thought. That was a little disappointing. I accepted that we had a lot more than we had originally thought we would. Other than that, the delivery was good and the guys were hardworking. There was some breakage but that could be probably blamed on our packaging. We did our own packing because they had a lot of stuff stacked into a somewhat smaller truck than we were expecting.

We moved from Texas to Florida and everything was good. Colonial picked up ahead of time and was helpful. We had to get here ourselves and we had a schedule, so they met our schedule. We didn't have anything broken, so the move went well.

Being retired military, I have moved about every two years in the past 30 years. I decided to contract a move myself with Colonel Van Lines, the staff are high pressure and make worthless verbal promises. They showed up on at 10:30 on the last day of a three day window and went over a day packing until 7:00 pm. Had to argue to get reimbursed hotel and other costs the extra day caused. When delivered, items were missing that just met the insurance deductible of $1,300, so they basically had a license to steal from me. The only time the company was prompt was when I owed them money. I called customer service five times during the pickup window and never received a call back, but their billing company called to collect payment. I do not recommend this company.

I paid Colonial 10 grand to move me. The Colonial representative who did my estimate went through it with us. There were no surprises and it was largely because of how thorough she was on the front end. The people who came to move were very fast. They did a great job. I went from New Orleans, Louisiana to Knoxville, Tennessee. When all my stuff was delivered, not a single thing was broken, which was amazing. We had a little confusion about my delivery date toward the end. We were trying to buy a house on this end and I had told them one thing, but there was a miscommunication. But they straightened that out quickly and got our stuff to Tennessee. It was a very good experience and I would definitely recommend them to anybody who asked.

I sent Colonial Van Lines a deposit and they arranged a time to come pick up and pack up the stuff. A couple of days later, the reps were already down in Florida with my stuff and helped me unload it where I needed it. The communication was good. They followed up a lot and the guy who was running the move was awesome. There was a mix up where they had moved my stuff and I already had it and then, three days later, someone reached out and said my stuff was on the way and they would let me know when it's there. But that's even overcommunicating. So, I have no complaints. The only thing that was surprising was the cost ended up being more than I expected it to be. It almost doubled. But they did set the expectations that it was gonna be by weight.

When I got out of the army, they used Colonial Van Lines to move us, and we had a good experience with them. This time, we were moving out of state and everything was great. The only issue we had was they didn't contact us when they were gonna be here until 12 hours beforehand. They told us they would contact us a couple of days ahead of time, but they didn't.

I requested a quote from several van lines, but Colonial got back to me with a real live rep. From start to finish, everything took about two weeks. The final cost changed a little bit based on the weight of the stuff that I was moving. So, that was understandable because at first, I was just giving them a ballpark to see where they came in, and it was reasonable. Then when I got my final quote, it was still within my budget for moving.

I liked the people I talked to at Colonial Van Lines. They did a good job. As far as the timeframe, they gave us a three-day window and they did come within that window. Then they gave us a window for drop- off and they came early in that drop-off window, which was very good. It's so much better to have our stuff here and to be able to get started with unpacking. They didn't come before their scheduled date. They came within their scheduled dates. There were a lot more boxes than they expected based on what they had seen, and the crew was very helpful.

Colonial Van Lines was the only company that could accommodate for the time frame I was asking. The crew was good. They helped with the packing and the move went well.

This company operates unethically. First, they purposely underestimate the moving cost... then they send an 'expert' to revise the moving cost with on-site estimate. Then they hook you in with lies.. lie after lie. First they lie about the schedule, when you will be packed and loaded, when you will be delivered. Then they lie about the cost.. which they know to be low. Then you are hooked, signed a contract, and you find out the actual cost. Then the schedules.. more lies.. They know they can't make these schedules, and you will want to rely on them, but the schedules will all be blown. Bottom line: lies about cost, lies about service.. This company is despicable and runs a scam.

I was in contact with Annie and it was a very quick process, very diligent and timely communication about what they needed from me. I moved every three years growing up, and it was very seamless, other than the storage facility itself where Colonial Van Lines went to go pick up my stuff. They were incompetent. But Colonial's movers were talking with me through the entire time. They handled it gracefully despite the facility’s incompetence. They got here on time and dropped everything off. I’d recommend Colonial Van Lines. The most important thing during this process was timely communication and updates, and Colonial Van Lines did that. I never had to figure out where they were in the process.

I used Colonial Van Lines services to move from Connecticut to Florida, but their statements and actions did not fulfill their promises. WEIGHT & PRICE. They increased the weight and price 3 times. On 2/13/22, Nashena **, a salesperson at Colonial Van Lines, conducted a telephone interview and came up with an estimated 5456 lbs. and quoted a price of $5435.74. I agreed to the price. On 4/26/22, the quality control department of Colonial Van Lines called, and the estimate was revised to 6419 lbs. at a new price of $6377.43. I had a deadline to move on 4/30 so there was nothing I could do other than accept. On 4/30/22, A third party carrier (BCM Relocation LLC) turned up and, on completion of loading, gave me a new weight of 8000lbs at a new price of $8103.33

The amount that Colonial Van Lines was charging was the most reasonable and the timing worked out better. The communication was fantastic. I had a guy assigned to me. He was constantly texting me. He also responded to all my emails and my phone calls. Then they took me over to an account manager who kept leaving me messages and checking in on me. The company that they sent over were nice guys. They blew our mind with how fast they got here.

Colonial's subcontractor was a little rushed. He tried to do all the packing and loading in one day. He was early on his estimated date of delivery because he wanted to get done with things and the folks that were receiving were rather surprised by that. He didn't bring enough help to pack was the big thing. We made sure he had more folks at the delivery end to unload. But they dropped one shelving unit and broke it in half. The communication was alright other than what Colonial's folks in the office said and what he said weren't the same.

All of the members, especially the supervisor with the group who was relatively young, were very efficient. They knew what their job was. I didn't have to hover or tell them things more than once. They were personable too. They packed the things that were not packed very securely. They were like a well-oiled machine. Everything was explained in plain English and there was no bait-and-switch.

Colonial Van Lines was the most competitive and could get us what we wanted for less than other people could. We got most of our stuff delivered from Chicago to San Francisco, but we lost two items along the way. Since they were working with a contractor to deliver items and move everything for us, it was confusing figuring out who was responsible for what, in terms of communication and payment.

Colonial offered me the best rate and the timing that worked for me. They came in at the cost they said to and within the time frame of what they said they were going to. They had a local crew there in Boise who did a good job.

The gentleman with Colonial that I talked to, Louis, was very thorough and gave me exactly what they were going to do, whereas the other gentleman I talked to didn't give me that information. Louis told me who would be calling and when they would be calling. He set my expectations, which I liked. The moving crew was late but they were very efficient. They did everything I asked and worked continuously. I was exhausted watching them. It totally amazed me what they put in their truck. They also cleaned up after themselves.

The rep with Colonial was very attentive. The communication was wonderful through the whole experience. He was constantly sending emails to update us. I had to cancel two or three different times but they were very good at letting me adjust then keeping in touch with me about all the steps. The other guy was good at calling and coordinating about when they were going to be there. My husband had bubble wrapped everything and they rewrapped a lot of stuff. They got it all on a 26-foot truck and delivered them to my brother's garage.

Colonial was the quickest to respond to our initial request. They came back and helped schedule the time. They were very upfront about the costs. They were helpful and walked us through exactly what we were looking for. What could have been improved was the coordination from the dispatch team. I got a couple of calls a couple different times from two or three different people that knew what was going on, but needed to talk to somebody else. They were always in the ballpark. More information is better than none at all but still didn't quite know who was coordinating anyone. But the guys showed up when they told us they were going to show up. They did a great job packing up and dropping off our belongings to the new place. They were delicate with our belongings too.

We liked that Colonial Van Lines was national and they and seemed more reliable. However, there were some complications in getting it set up. Initially, we had a window of the 17th to the 19th. We needed to be out of our place by the 20th and we were told that it was going to delay until at least the 20th. Then there were a few days where it seemed to go back and forth. They were able to pick us up before we needed to be moved out but that was a surprising part of the process. Also, Colonial was one of the more expensive ones that we looked at. Ours ended up being right at the minimum in terms of the amount of stuff we had. That was not as cost-effective as if we had gone with some others. But the quotes that we got appeared to be very reliable. It ended up what we were told we'd be charged and what we were charged in the end corresponded as well.

Colonial Van Lines was the most reasonable. They were very detailed and knowledgeable. The movers who delivered the furniture went above and beyond for us. They were extremely nice gentlemen.

Colonial was efficient. The only thing was since we're in North Carolina, we couldn't go and count all the inventory ourselves. Their quote ended up being low compared to what we ended up paying. But they weighed it twice and it makes sense.

Slow truck to Seattle - Out contract with Colonial states that our furnishings would arrive at our new home in Seattle no later than May 11th, after being picked up in Florida on April 22nd. It is now May 22nd, and we have just been told, AGAIN, that delivery will be delayed, and might arrive by May 27th. That is five weeks! It takes four days for a moving van to legally drive across America, obeying all the safety hours and rules. So why is it taking five weeks to get here?

The dispute with Colonial was resolved. They refunded the extra charges. We're all good.

Colonial's price was good compared to another quote that I received. I told them I would really appreciate it if the pick-up was on a Saturday because I work during the week. They said they would call me midweek and let me know what day it was going to be. As we got toward the middle of the week, I hadn't heard anything so I called and they told me it was going to be on Friday. I took off work and I went to the storage facility on Friday and they didn't show up. I called them and they said the truck broke down and they were going to be late. I asked how late and they said they would let me know.

I had to move pretty quick. When I called Colonial Van Lines, they were able to do it whenever I wanted them to. The drivers and the guys that unloaded my stuff were also fantastic.

It went fairly well with Colonial Van Lines. They called me and talked to me. That was a major difference. However, I was disappointed at the communication on the front end. I have glass-door cabinets and when I was talking to the sales rep, he said, “You just empty out those cabinets, and we will blanket-wrap the empty furniture." I had asked him specifically about that. Then I made a full list of all of my stuff and he gave me a quote. But when the moving truck showed up, they said, “This stuff's not packed. These glass doors require additional crating so, it's gonna be an extra $1,400.” He was saying he was not even gonna start loading until I make that decision. I wish that had been a little better communicated to me.

My complaint with Colonial was that, from an administrative standpoint, I got a ton of emails. Every time I got one, it had a name on it and it said they'd be following up. But then somebody different would be the follow-up person. It was very hard to know who was really my contact person and that was frustrating for me. I started with a guy, Kirk, whose customer service skills were great. He said he was gonna be my account manager, that he'd follow me through the whole process, and that he and his team will take good care of me. But he didn't say I was gonna hear from other people. Other than that, the movers were fantastic. They kept in touch with me and told me where they were and when they'd be here. Also, nothing was damaged or broken and they were very prompt in delivering at my new residence. They were excellent at doing their job and I was very happy with the service I got from them.

Colonial had lower initial appraisal and bid. If the estimate was low, their overrun pricing was lower than others in terms of cost per pound, cost per box, etcetera. The move was from Nashville to Jacksonville. I paid for packing, loading and unloading with furniture disassembly and reassembly. My company gave me about two weeks before I had to be from Nashville to my new job. I ended up driving down to the new job in Jacksonville with my pickup truck then I had to fly back to Nashville to meet the movers.

We got a couple of quotes from different companies and chose Colonial ultimately because of the price and because they were really responsive. One moving guy was sent out so I helped him because I felt bad. He was great and he said that the person who was supposed to come out with him flaked out. The only thing about this experience was there were a lot of delays. Our stuff was put in their storage facility in California for a couple of weeks. The driver mentioned it was going to be four and a half days to get them there because they were waiting on other movers. They missed their estimated time by over a week. But along the way, the representative kept us updated so that was good. It was just unfortunate because we were sleeping on an air mattress waiting for all of our stuff. In the end, everything made it nicely and safely to the destination. There was a slight difference between the initial quote and the ending bill but it wasn't major.

The rep I worked with from Colonial Van Lines was in touch frequently. She returned my phone calls, which is a 100% improvement over the first company we had selected. She did a really good job. We wanted to be able to know what was going on and she was on the ball with it. We were also super lucky because they had given us a range of delivery. They told us they had a two week window to deliver. We were hoping it wouldn't be two weeks because we would be camping out with nothing in our new home. We moved in on a Tuesday and they came on a Sunday the same week. The drivers on both ends were excellent, very professional, and did inventory on both sides, every single box and piece of furniture. They did a great job. We were really happy.

Working with Colonial Van Lines was professional and clean. The reps were all very nice. The woman who is in sales was above and beyond nice on the phone when I was getting quotes. The quote switched a couple of times. There was a slight difference, but I forgot to mention I have guitars. Just a couple of extra things they needed to pack up. It was not a big deal. It was $100 difference.

The Colonial Van Lines rep was very thorough and I had a good experience. However, there was a less poundage allotment that was given, for example, for a wardrobe. I was very thorough with inventory. And the other thing that I had a hard time with was, I packed up everything in our apartment, except for the kitchen, and I could not control the amount of materials that they used to pack up the kitchen. They were very thorough, but I would have preferred a couple of broken dishes than to pay $750 in packing fees. So, I wish that had been more of a communication rather than, “Thank you so much helping me pack my kitchen, but didn't wanna pay that amount.”

After talking to Colonial Van Lines and getting quotes, their price was good. They kept in touch with me and answered any questions I had. They were very willing to go over everything with me step-by-step, as far as pricing, and how they were going to handle the move. So, the personalization that they gave to the move for us was fantastic. I had other companies that I got quotes from that were very pushy, almost to the point of bullying. But Colonial Van Lines didn’t do that. The coordinator was very good and the expectations that I had after speaking to that person went above what I expected. The experience with the account manager was very nice. They worked with us on when we needed to pay this, when we needed to pay that and how we needed to pay it. Down to the penny, what they said it was gonna be is what it was. They didn’t go up on the price.