Colonial Van Lines Reviews

Let me start by saying I've done several long distance moves: HI to CT, CT to FL, FL to PA, and this PA to FL. This experience has been the WORST moving experience I've ever had. Here is what I was "sold" vs what I received:

Originally I posted a bad review for this company but since they have reached out and Donna specifically worked hard to help resolve my issues. The shipper was the one at fault and not Colonial Van Lines.

The crew packed everything up in a couple of hours. There was one piece of furniture that was very unstable to start with and they had broken the leg on it. They told me about it and put it back together as best as they could. When my things arrived, everything was in good shape. All in all, it was a pretty good experience.

The two gentlemen that went over the inventory many times with me were both very helpful and fantastic. I didn't have any issues at all. The local team that came and did the physical moving was very professional as well. They did everything they could to help me. They had some minor packing of picture frames and pictures from one closet, but I had 35 boxes packed and ready.

Colonial Van Lines was the best priced. We ended up being right around the estimated weight. A lot of the other companies we had gave us a much higher estimated weight during the time of our move. We wanted exact dates for when the move happened, and it happened pretty close to the dates that we wanted.

Colonial Van Lines' customer service gave us a call a few times and that was how we kind of got set up with everything. It was a good move. It was from Springfield, Missouri to Abilene, Texas and it took three days total. They did a great job. They were low cost, which is, for a lot of people, very helpful.

With Colonial, there was no pressure and the price was very good. The interaction was very good, too. On the moving day, I had to fly back in to Tulsa and stayed at the apartment. When the movers came, I had everything boxed by that point in time other than the bed and the furniture. They started with the boxes, got all the boxes out, and then with the furniture, they took everything apart. They took more things apart than I thought they would. I had a table. I didn't realize that it could be taken apart. They took that all apart and wrapped everything up very nicely. I was very impressed with the movers.

Colonial Van Lines was proactive. They got back to me and gave me the pricing. I moved from Florida to Pennsylvania and they did a good job. Their crew showed up and wrapped everything properly. I would recommend Colonial.

I got all the instructions very clearly. Also, they had people calling me and asking me if there were any questions. So everything was really good. It was well-organized and very professional service. There was good communication. I’m generally happy about them. They're doing a marvelous job.

They were really, really nice people. There were no scratches and there was nothing broken. They took care of everything. They were great. I would use them again.

I really enjoyed Colonial Van Lines. They did excellent work. Their reviews were really good. Their bid came in not the lowest but it was moderate. I mostly was looking for somewhere that had people's experiences that said that they took very good care of all of their things. I've moved a couple of times with different movers and they were nowhere near as thorough when it came to numbering all my boxes and making sure that all of my items were labeled and numbered so that I knew nothing got lost on the way. That was something that I really appreciated that I hadn't seen before. I was impressed the entire way through.

Colonial Van Lines' price point seemed to be a little bit better than some of the other companies. The moving coordinators were very pleasant. It was a good experience, except for one item that did come up damaged. One of my office chairs was damaged, and I noticed that they taped it. So, that means they were aware that it was damaged, and I know that that was not like that prior because I use the office chair every day because I work at home. They did send me a claim form that said it takes 90 days up to 120 days. I'm not going to wait that long to do what I need to do because I have to work every day in this chair.

Colonial Van Lines was very professional and very diligent in getting me the information I needed, the quotes and everything else. There was a delay in my decision-making of whether I was even gonna do this or not. They persisted but not obnoxiously, which I really appreciated. They didn't make it so uncomfortable. They checked in an appropriate way at an appropriate time. So, I chose Colonial not based solely on price. It was based on the way they presented and handled themselves.

By far the worst moving company on the planet. And also one of the worst customer service I've ever received (and I don't say that lightly as I've seen quite a few horrible ones over time). My advice to those out there is, if you know what's good for you please stay far away from using CVL services. If there was a "no star" I would have selected that. Honestly, I don't understand how they are still in business. The only decent side of their business is pre-sales. But it's all a trap. Because once you sign that contract (and please read the contract, there's a lot of fine prints), everything goes down hill from there. Horrible customer service; borderline criminal in their operations; end to end post sales services is horrendous; not on time; bad packaging, horrible delivery service; very poor issue resolution process and the list goes on..

I liked the pricing of Colonial Van Lines. I thought the move went very until I discovered a lot of the food products that I had in storage were missing. They did a good heist. What made it worse is that I gave them $30 apiece as a tip to buy food on the road. I paid big money to have everything shipped here and I didn't get everything. So, I'm not ever going to use Colonial again.

Lazy and inexperienced employees. Damaged, destroyed and lost many pieces of furniture. The relocation representative hard to reach and hardly kept me informed. Have severe regret using this moving company. Definitely NOT worth the price they charged. Would highly suggest to use PODS for any future moves.

Everything went well with Colonial. The quote they gave was very accurate though it increased a bit afterwards because I forgot my own stuff. The movers were quick and easy to deal with. They took care of stuff but worked expediently too. I definitely recommend Colonial.

I found them very professional. They did everything they told me they would do. They gave me a good quote. It was several hundred dollars less than the other quotes that I had gotten, so I was a little bit concerned about the service, but the service was excellent. There was some doubt because they were picking up things for me out of a storage in Nashville and bringing them to Louisiana and there was some concern about the weight. But when I described what was there, they got the weight right on the button and there was no change when they delivered the goods to me.

After talking with their resolution manager, she was able to explain and fix most of the issues I originally complained about. Moving is a tough business and I'm glad that Colonial does care about their customer experience.

Everything went well. They were very organized and communication was excellent. They always called me and let me know when they were coming. I was happy I chose Colonial. But what I'm disappointed in is that my bed creaks now and it never creaked before. So, I don't know if they rushed things a bit. Also, there is a little tear on the back of my headboard.

The amount was right in line. We had just not properly estimated the amount of stuff, so I had to get another truck to get my second load of stuff. But, that was pretty much on me for not understanding how much crap I had. Colonial was great in their communication with the person they assigned to help coordinate. Driver communication was also great. He was really good. I was very happy with Colonial.

Colonial seemed to have a good working relationship with their customers. They were very helpful. They realized that people don't do this all the time. So, they even got down to the nitty-gritty of everything. Whatever I asked them was never new to them as it was to me. They were used to dealing with all kinds of moves. They made the move quite easy. The gentlemen that came to pick up all the furniture and to pack some of it that I could not do was very business-like, but friendly and helpful and worked right along. He had two helpers with him. Everybody just worked so hard to get everything done. I was very satisfied.

There was good communication and lots of emails keeping me up to date.

The final cost with Colonial Van Lines did go up significantly because my stuff was heavier than I thought and I had more of it than I originally thought, but it was all okay. There was some delay but they did give me a window, and my stuff did come two days before that window closed. They got stuck in that snowstorm on Interstate 95, but they got my stuff here. Everything was in good shape. The whole process was good. I was satisfied.

Colonial Van Lines was very good at communication. They were very organized, and it was a very easy process.

The coordinator was very knowledgeable and was a great communicator. The expectations set were very accurate. My account manager exceeded my expectations. I would use Colonial again and again.

The reps were really helpful and they spoke with me and my mom. We both had a positive experience speaking with them. A rep gave each of us a detailed quote. The expectations they set were very accurate and things were better than they said. At pickup, I had everything boxed up and ready to go. At delivery, I worked with my landlord and the moving company and they were able to drop everything off. They were very good about communicating with me what time they were going to get where my stuff was and everything got to Connecticut quicker than expected. Everything was here when I got here. But, what they didn't set up for me was my furniture. I didn't know that was not a part of the agreement. Other than that, it was fine.

Colonial contacted us and said when the carrier was close, they would call us. They failed to tell us that it would be subcontracted out. By the time the outside party showed up in September, our house had already closed and we were on a time crunch, so we were forced to go with them. It was a little frustrating when this truck showed up with another person's product on it as well and they were telling us that they were taking our home stuff to Las Vegas to repack and tote and store because we had requested storage.

I was very happy with Colonial's service. They were prompt. They were neat. They were organized. They called me and emailed me all the time to let me know exactly what was going on, and I thought that was a great service. When I talked to the woman on the phone, she was excellent. When the guys came to organize it all to pick it up, they were very good too. The delivery was done way faster than I thought it was. I didn't expect to get my furniture that quickly.

Working with Colonial was wonderful. I felt very well-informed. I was kept up-to-date and the people that came were fabulous. They were polite and pleasant young men. I watched them and they took extra care to protect all of my furniture. I was very impressed at how they wrapped it and used blankets and cardboard. Nothing was damaged.

I was doing online research and I called Colonial Van Lines for quotes. I liked the gentleman and the realistic nature of the conversation with him. The move was from Indiana to New York State, so it was a long thing. I didn't have any particular requests but as downsizing seniors, we needed packing and they got the full packing done. The young men who packed us up and delivered were great. Overall, Colonial did everything they could to make the move easy for us.

Their price was good and they could meet our time frame. The driver and his helpers were all great. They packed our stuff carefully and got it to the spot. Nothing damaged. The quote also stayed the same throughout the whole thing.

Colonial's customer service reps were all very gentle. They were very straightforward and always had the correct answers. The drivers and moving guys were all very professional, on time, and they helped me a lot. Everything was perfect. Nothing broke. I'm more than satisfied with the service that Colonial provided. I'm recommending the company to some friends that I have. They're about to move.

I looked up Colonial's reputation on the internet and everything seemed good, so I called them. They gave me an estimate, and I went ahead with it. The estimate was close enough. They can't get it exactly but everything about it was reasonable, and I was generally well satisfied with the company. The moving crew was polite, knowledgeable and capable. Everything about them was what I would expect of a moving crew. I would have been terribly upset if they didn't meet those standards, but they did. My wife had passed away a short time before I moved and I was really having a lot of grief. So, I may have not reacted the way most people do, but when they came in, they were very cooperative, asked questions and did what I suggested. Everything went along the way it should.

The mover arrived late after 3:00 PM with one small truck. Packed about 2/3 of our belongings. Second Truck arrived late the next day with a different crew. First truck arrived in South Carolina 2 days late. Movers unloaded first truck, 3 of 5 clothing boxes were unloading upside down. Many of the boxes had items just placed in boxes with no packing material. Many of this boxes unloaded upside down. Table saw was damaged and not repairable. Second truck again arrived late. We have a king size Sleep Number bed and was not reassembled by the movers. Very dissatisfied with this moving company and would recommend NOT using Colonial Van Lines.

Leonard was my call person at Colonial Van Lines. He was very easy to work with and if he couldn't answer our calls, then somebody else was there to help. As far as the move itself, we were well-prepared. We had packed up most of everything and then they helped with a few things.

Our rep Carlos was very positive and responsive. He answered all my questions and he was on point. I was very happy with him. The two guys who came in, how they picked up some of our stuff was amazing to me. They showed up during a blizzard. When they delivered, they were also fast and everything was in order. We were impressed that they did a great job. I got excellent service. It was a wonderful experience and we totally recommend Colonial to others.

The subcontractor they got was also courteous and professional. I was happy with my choice to use them. They did the move properly and brought everything to where we wanted it to be. They assembled all the furniture they dismantled. But we are the one unboxing things because they didn't do the boxing.

Colonial should get more of a presence out there. I've never heard of them until I just went on the web and picked them up, and I called. I called three different places. And Colonial returned my phone call the fastest. The lady explained to me how they do it, how it's done by weight and not square footage. And I said, "Okay. Let's set it up." I had a time frame to be down there. It was right at the beginning of me being down there, so it's perfect. The move was well within my time frame. The same guys picked up and delivered. I like them a lot. Colonial did a great job.

I had the most wonderful experience with them from the very beginning to the very end. My rep was very patient with me because I didn't know what I was doing. The two men who were packing all of our stuff got my husband, who was having a bursitis attack on his leg, into a car of our neighbor's so I could take him to the emergency room. They were so kind.

I called Colonial Van Lines and started the procedure. They said, "You got to make room. Make sure you can get an 18 wheeler down your street, you got to make sure you can get an 18 wheeler into the storage bin area.” So I went through all this and checked in with them. They asked me about four times if I was sure I could get a truck in there. But then the truck was small enough to come up my driveway. So I got all these people working and moving trucks that day but they didn't even come in with a tractor-trailer.

We called the office and spoke to one person and then gave us some quotes and time. So the timeline was good as far as we were concerned. The pickup was really good. They did the pickup on a Saturday and then the delivery on a Sunday. So that was good. Colonial also got back to us in a timely fashion. We had a little bit more than we thought we had, so the price did go up. The only thing I wish they had told me was that if the weight is X amount, then we pay more. I was never told that in the beginning. The person who we talked to when we called that day apologized for that, but we did not get that if the weight was a little bit more, you're gonna pay way more. But overall, the experience was good. They came in and they were very professional. They wrapped and put everything together. It was pretty cool.

The customer service reps were very professional and helpful. They were very knowledgeable too. So, anything that I had to ask, they were able to answer it in a timely manner. Everything was very smooth and quick. I was quoted a time to get to my new location from six days and different dates, but they ended up coming on the second day. So it was very nice to get my stuff relatively quick.

I was needing a company to move me in a short time period and Colonial Van Lines was available. The crew was really good. They were respectful and very polite. I enjoyed them.

The main reason I went with Colonial was the price. The others that I looked at were a good bit more expensive. They were also on time there when they said they were coming out. The only issue I had with them at all was that they thought it was gonna take three hours to pack, but it took them all day. So, they were much later getting through than they thought it was going to be. Then after they had left, I did not particularly point out that I had a whole kitchen cabinet that was full of stuff that they did not see. But they were going through putting tags on everything that I was showing them. And it fit my car, so it worked out okay.

Colonial did a great job. The woman I worked with knew what she was doing. She was very friendly and knowledgeable. It was easy. They took the truck to a weigh station and everything weighed more. We were charged based on the extra weight, nothing else. It was accurate according to the weight that we thought was going to be there. However, everything is charged, like if they use their tape, their plastic wraps, their mattress bags, like blankets. And you don't get to keep the blankets. It's just to use them. So if you can buy those items cheaper somewhere or borrow them from people, I would recommend doing that if you wanted to save some money.

Colonial was there when they said they would be and they did the drop-off when they said they would. There were a few minor scratches and a couple of broken picture frames, but I expect that in a move like that. I wasn't too concerned and otherwise, it went really well. Also, the people that dropped off were great. I would use Colonial again.

Colonial had a quick response and a good quote. They were very professional. They did everything quickly and cleanly. I'm happy.

The reps were friendly and professional. They explained about some stuff and what I could expect. Everything went well and I didn't face any major issues or breakage. I would recommend Colonial.

Colonial Van Lines had the best deal. Scheduling was great. People showed up early, and packed everything nicely. Everything went well. If I have to move again, I more than likely would pick Colonial Van Lines.

The communication regarding setting up the contract was wonderful. However, the communication between setting up the contract and being able to contact the subcontractor company had some issues. We had to work extra hard to make up for Colonial not getting back to us. But we were extremely happy with everything else. The subcontractor company said what they intended to do and then they followed up and did it.

The reps were great and they helped me throughout the process. The only real issue I had was that I was communicating with a number of people instead of the same representative throughout the process. The expectations they set were fairly accurate. They gave me an estimated time frame of delivery and they came a bit earlier than expected. The crew was helpful. It was a good experience overall.

We were doing a long-distance move and a local move. When the guy went through, he gave me the estimate for both local and long-distance. He sold some used boxes and it worked out great. He went above and beyond because he helped me out with the local move too where we used a different company. He did a really good job figuring out the number of boxes I was going to need. The final bill ended up a little bit cheaper because I ended up doing more of the packing than I thought.

Customer service was decent but the rates weren't accurate. They misled and overcharged us. We've been waiting on the refund for two weeks.

It was a 26,000-pound move with a workshop and Colonial did an excellent job. The reps were very professional and followed up multiple times leading up to the move. The dates and price they quoted were accurate. The crew arrived and the things were packed and loaded up. It took them two days 'til the job was done. They moved as quickly as they could and they took care. The driver was great. I recommend them.

For them to get a 53-foot trailer near our house was incredible. The driver was awesome. I recommend them highly.

It was a busy time when I did my move. It was getting closer to the holidays. The process took a bit longer but no big deal. They called me all the time. I boxed some of my stuff up, having been U-Hauled. Some of the stuff, they told me, I had to have, like my mattresses and boxes and all that stuff and I never had to do that before with any other move I did. So, I had to pay extra. If I had known upfront, I could’ve had an addendum for if it costs more than it should have. They need to let people know exactly what they need to do.

The reps were good. They communicated properly. The moving crew was good as well and I was prepared during pick-up and delivery.

The process was fantastic and the driver was very responsive. He was very open to emailing, texting, calling, whatever it took. The final cost was spot-on with the quote. The only thing that was slightly different was some additional fragile packing that we didn't know about when we did the original quote. Definitely do Colonial.

I had to move some furniture from Ohio to Arizona and I was very happy with the service. I was happy they weren't pushy but they still were very clear about still being able to help me if I still needed the move. When I was ready, I was able to call them and schedule it. They completely walked me through the process and everything went very well. They knew my account and they told me who they were and what their purpose was for the call if it was a new person calling me. It was very smooth.

It was pretty in-depth with the rep I talked to and didn’t really take too long. They asked all the questions that I needed for things that I wasn't even considering. It was very helpful, overall. Also, the reps who assisted me during the move were awesome. They called me a lot and then they asked me if I heard back from the actual movers. When I didn't, they called and reached out and they were able to give me a better update. It was great communication -- probably the best thing about this compared to the other movers I've used in the past.

I went on the internet and I looked at different things. Nick from Colonial reached out to me and he was very helpful and not pressuring. I decided I liked the way he was helpful and that he's a person I can work with. I got extremely good service and I was very appreciative of all the help I got, especially the fact that I can change my mind. They gave me encouragement and suggestions and they were very supportive. I needed that. I couldn't have asked for better.

The company was able to offer me compensation for the issues we went through. Though it will not bring back my items, I was able to pay off some of the expenses. Thank you Donna.

We talked to probably 20 companies on different occasions. Some were giving us cheaper rates but the person I was in touch with at Colonial was a little bit decent man who was not trying to get a business out of me. It seemed like others were pressing and I don't like people who are so hyped up and trying to sell their company. Although we were paying more with Colonial, I thought it was intuitive to go with them.

The movers came to do the packing and after a couple of hours started complaining about how they didn’t want to do the job. At this point they got very careless with my possessions, just throwing things in boxes with no paper or protective materials at all. They scratched up my floors so badly and when I pulled them up on it, they gave me attitude as if I was the one in the wrong. To my shock and horror, after they left, I found items of mine which they had taken to the truck just dumped in the street outside my apartment.

As we contacted people, Colonial Van Lines would return calls or leave messages versus some others. So, we ended up going with them. The rep was very helpful. We called back a couple of times and talked with him. The initial estimate was way different than what we ended up paying. However, we had way more stuff than he normally inventories for a three-bedroom home. And when we went over specific things, later, he explained that there was no way the original estimate could be correct, because we had all of this stuff. And we said we knew that. Even when his part was done and I was given to someone else more specifically, he was still someone we could call and go back to. We were delayed by two weeks because the driver's truck needed repair. But we were aware of it. We were still trying to pack, so that was fine with us. But they kept us informed as the progress went on. Everything worked out well.

Colonial Van Lines was able to accommodate a quick timeline. The pick-up was fine. They were great. But the delivery was multiple days late outside of the delivery window. The coordinator working for Colonial just kept calling me and telling me they were in transit. So, I found the name of the subcontractor and called them directly. They knew where the truck was. The driver called before they were going to be here. But we're in the middle of nowhere, 15 minutes from Canada. So, we're the end of the line for them for that delivery. If Colonial was able to provide accurate, up-to-date information about where folks' stuff is and when they expect it to be delivered, that would be helpful.

I had the opportunity to move and I needed to move within a month and Colonial Van Lines was the only one that was able to do it on such short notice. The pick-up was a little awkward. I was in downtown Fort Lauderdale, not exactly an easy place to get a semi and I told Colonial that. However, the driver and his wife made it work. Out of all the moving companies I've used, they have been the most professional and most enjoyable to work with. They treated me like a person instead of their next pick-up. Asked why I was moving, if they could do anything extra to help out when I got here. They were in contact with me on updates and when they were going to get here, so I knew exactly what day and what time they were going to be. Just good people. Also, it all got here a little faster.

The driver of the company they contracted with was excellent. The people that were loading and unloading on both ends did an excellent job. I still had a couple of boxes left to fill up when they arrived. But they helped me out getting those tapes shut. They took good care and put a little label on everything. Everything arrived and was in good shape, too. It was a very positive experience. More importantly, the price came in right about what they had estimated. Their concierge that helped me from the estimate to getting things through did a tremendous job. Everything just went well with Colonial Van Lines.

Everything was wonderful with their customer service. They communicated with me and the quote sounded reasonable. They sent me a contract, I signed it and we were on. The two guys that came and moved everything were wonderful. They were on time and they got here before I did and before I had the old house cleaned. They attended to detail. They were polite and very clean. They also kept washing their hands.

They've been very proactive as far as contacting me periodically to see how we're doing. Due to supply chain issues, we haven't been able to move into a new home and they've worked with me on storing my stuff along the way. It's been in storage for months now. I update them when I get any updates so that they'll know if it gets extended again. They just let me know what the cost for storage ongoing is and to give them enough time so that they're aware they'll need to move stuff at some point because it's still in California, even though I'm in South Carolina. I also had some vehicles to move and they worked to get that moved also and took care of all of that.

Overall, it was a very positive experience with Colonial. Generally, moving can be pretty stressful and I've had some pretty bad moving experiences. I read a bunch of reviews online about Colonial and I was skeptic. As soon as we signed the contract, I thought I made a huge mistake. But at every single juncture where I wanted to say, “I knew it, right? I was wrong,” they were super responsive. They called me and gave me a bunch of updates. The moving coordinator was on top of his game.

It's easy to work with Colonial. They were accommodating and were in constant contact making sure that everything was working. When the movers packed, it was great. But when they were unpacking, they were kind of rushed. Some things were just moved into the house. We expected the movers to be able to put some of the furniture that they disassembled back into the condition that they packed it in, but they did not so it's taking us a little bit longer than we expected for us to unpack. The quote was way off because I did not have a good idea of everything that needed to be packed. I didn't realize that I was going to need to have an inventory list. But I revised it two or three days later, and that was accurate. Overall, it was a pleasurable experience.

There was a lot of damage to my belongings and to my new home. Damage to each item was too insignificant to itemize, but a high percentage of items were damaged. The delivery crew scuffed walls and floors, and broke a light switch by crashing a piece of furniture into it. The Helix crew that packed was courteous, but it turns out they didn't pack well. The Helix delivery crew was too rushed to follow my instructions or read the boxes, so they just delivered a majority of boxes to the basement and garage so I had to bring them up to the third floor.

Hired Colonial in October to move my elderly parents to Virginia! Pick up date was scheduled for Nov 27-29! Called on the 26th to check status. Was informed pick up would be on December 1! Informed them house was sold and they had to be out by end of day on Nov 29th. Was on hold for 20 minutes. The guy came back and said he would call me back. Called back and said they arranged to be there by the 29th. So called them back again on the 28th just to confirm. Was informed we were still on for the 29th. In this process of these calls talked to at least four people! Dispatch, managers and the gentleman that was to follow the whole move 'til the end. Called again on the 29th and was told by management truck was stuck in traffic. Later I received a call from the truck driver who said he was in another state and would be there tomorrow! Informed him that wasn’t going to work so I had to call the boss again.

Despite specific conversation about moving date and tight schedule, the movers arrived 4 days late making it necessary for me to leave before the movers finished packing. I had confirmed that the movers would not be a "jobber" but they were. The movers had no information regarding what I contracted and so had no idea that I had a 1939 Steinway to move or that I had paid to have my kitchen and bathrooms packed by them. No furniture was wrapped and all was damaged including the piano. Bookcases were destroyed. All boxes they packed were unlabeled so unpacking is taking forever.

The person that I talked to was very nice when I called about an estimate. The driver was very professional and the movers were very efficient and nice to me. Everything arrived fine. When we got to South Carolina, they wanted to make sure everything was placed where I wanted it to be. There is some damage in the Pittsburgh house but I don't blame them at all with all the stuff they were doing. At the bottom of the steps, they dinged the wall and it's going to need to be patched and painted. I talked to the move coordinator and she sent me forms I have to fill out. My only complaint is that the process for getting damages resolved isn't easier and can't be done electronically. I was able to email a picture of it to her, and I could email the information for that form, but printing it is not easy right now.

I had the worst experience I have ever had with any company I have ever dealt with. My things were delivered with tears in my sofa, my dishes broken, my curio cabinet broken on the bottom, my motor to a lift chair missing, mattress not wrapped and soiled. Two of three were new. They left my beds apart because they couldn't find the bolts. I opened boxes that had not only my things but items that belonged to someone else. The first twenty one boxes off the truck belonged in Florida. I am in Maryland. Things broken, missing and other items that are not ours. Sawdust in our boxes. I have never written a complaint like this before but would warn anyone moving not to hire this company. And yes I have pictures.

They were very nice and good. The crew ended systematically. The window was managed and they did a good job on that. I would always recommend Colonial. If I want to move again, I will surely go with Colonial Van Lines.

This was a terrible experience and the company did nothing to rectify the damage. My mom and sister moved from California to Tennessee and it was a total nightmare. They paid Colonial Van Lines $26,000 for the move. They did not inform us when the trucks were going to arrive and when they did arrive there was no crew to unload the belongings. The truck driver threatened to take all their stuff back to California if a crew didn’t show up. My sister was in tears.

I had not a lot of stuff to move. I could have moved it myself. But then there would have been the cost of running the truck, getting somebody to drive the truck or tow my vehicle, and the gas. It was real close, money-wise, with what Colonial had, price-wise. I checked out a couple of other places and Colonial had the best reputation and price. They came in and their folks were the best movers I've ever had.

My wife called around and Colonial was the one that seemed to be most responsive. It was short notice. We wanted to leave in a couple of days. My daughter was moving from New York to Florida. The rep spoke with her, my wife and me, and he was able to switch back and forth between all three of us easily. It worked out well. The crew was awesome, too. They did a great job. I've had a lot of experience with movers and this particular one was a good experience.

Everything was straightforward with Colonial when we used them for a move from Fresno, California all the way to upstate New York. That took under a month. The setup was good and everyone made it easy for me. They gave me an estimate pretty quickly. The people that helped pack and move everything were very nice and friendly. They were quick and efficient in Fresno and then when they dropped everything off. The only thing was the blue tape that they use to mark all my stuff that got stuck on a lot of the stuff and was tough to get off. Other than that, everything was great.

Colonial was a direct moving company and not a broker. I did a move with them for a one-bedroom apartment. The crew showed up at my home down in Brunswick, Georgia and they were very professional. Right away, they started loading up the boxes then the furniture. They handled everything fine. The expectations and the service were as Colonial had described to me. I am missing a couple of boxes that had my kitchen stuff. I just realized that and it's already been a month. But it's not a big deal.

Colonial got our stuff here and everything was acceptable. The crew was fine.

The rep who helped me and the moving crew were wonderful. The transition was very smooth. I ended up having more to ship so there was a difference in the initial cost and ending cost.

Colonial was efficient and they were in constant communication from the beginning to the end - following up to make sure everything was good. We had everything that was required and they were constantly letting us know "This is what you need. Check this, make sure you have this, can't have that." They gave an estimated time and then an exact time. They were on time and delivered on time.

Updated on 12/01/2021: Unprofessional, unresponsive, and Colonial Van Lines has yet to deliver my items.. I posted a negative review and there was response from the company stating to call their management and I still have no date of delivery, was told, "We told you "tomorrow" but we're waiting to get a green light to deliver." Never got time, call bank and I still don't have my bel. Numerous reviews state that their things were not delivered, broken, unprofessional but they bury those on the bottom. Wish I never used them.

I didn't want to travel myself, packing everything up and moving it 10 hours away. Colonial gave me a date. At the end of the month, they were gonna tell me. I wanted to move at the end of the month and I needed a box truck. The guy told me, “I can't do until the 1st.” I said, "Okay. I could wait a couple of days to get to the 1st." When the first company couldn't come on the 1st, it peed me off because I had moving plans, getting out of the house and hotel plans. They bought it for another one or two days until they got there.

Giving 5 Stars, as Donna was extremely helpful with resolving our issues we had.

My interactions with the Colonial rep were always pleasant, informational and patient. Both times, I used Colonial Van Lines, it was the same items, so it wasn't difficult at all, and the rep was very thorough. Both times, the moving crew was fine and pleasant. They came and they asked them to show them where everything was. They made sure that it was on the list. They seemed to know what they were doing. They moved efficiently. They weren't rude and weren't disrespectful of my time.

The move went very well. Amelia, Lauren and Conroy were all very nice and reactive. When things didn't go right, they explained it and said they would check on it. They all did a good job and I got my stuff. However, one of my desks arrived without a leg on it. Nobody knew where the leg was. It was an antique desk that had been in the family for years. I don't know whose fault it was.

They're really good. Chad was very straightforward and honest. I probably wouldn't have gone with Colonial if it weren’t for that guy. We set up the move. There was a new person that was my communication person and she was good. The reason that I was using all this, my mother went into a coma with a rare condition and I had to move her up from Miami. While I was managing her care in the hospital, I was having to move her out of the house I grew up in, 3,000 square foot home, and figure out what goes and what doesn't. So I was stressed out, I drove them nuts. I was always like, “Nobody called me. What the hell is going on?” But they already had everything covered along the way and they did a good job.

Colonial Van Lines was very attentive. The kept in contact even when we were having issues with their lines not being able to get through because some companies have been listed as spam so the calls were not coming through. But they worked with us to get as much information to us as they possibly could. They gave backup numbers so we could get the calls. Everything was done as professionally as they could.

I had nothing but a good experience with Colonial, not only with the setup, but also with the move itself. The people that packed us out were good workers. The people that unpacked us were fantastic workers. The original quote was way off but to no fault of Colonial, when they did the quote, they went by rooms, what do you have in the rooms. But dealing with my parents who tend to be hoarders and had an attic full of stuff that I had no idea of nor did they ask about nor did they know about, it tend to be a little bit larger.

The resolution from the resolution team was good quality and 5 star. Specifically the resolution manager.

After 4 months of phone calls and emails on a $21,000.00 move where I had items stolen by Colonial Van Lines which they even agree were on the manifest, and other items damaged and a motorcycle that I paid them in full to deliver to my home wanted me to come pick it up at a storage place they had put it in, STOLE Kobalt gas air compression and all attachments and a Honda gas pressure washer and all attachments that went with it as well again all on the manifest with the whole truck being my things so know way it could have been dropped at the wrong location, plus the fact I sent in pictures with boxes that were taped shut with no packing or protection for the inside and when broken or $1,000.00 is what they paid me, it cost me more than that to just replace what they STOLE!!!! THEY PAY .60 CENT LB. Great business model. STEAL NICE THINGS only have to pay .60 cents a lb. BOTTOM LINE STAY AWAY FROM THEM FAR FAR AWAY!!!

Colonial was one of the first ones that responded to an online query that I made. They had the guy that was persistently trying to get ahold of me so I went with him. It was kind of a pricey move and there was a little bit of confusion along the way though. The coordinator was communicating one thing to me then somebody else was sending another message. They weren't on the same page a little bit, but it turned out okay.

The first person I talked to from Colonial Van Lines was very informative, answered questions, mentioned things I didn't think of, seemed to be well-informed and know what they were doing. My daughter had graduated from college and in between college and finding a job, she was at home and she decided she wanted to move from Durham to Tampa. So, we moved her stuff. Our moving coordinator was really good. I learned a lot during this. I've never used a moving company before, but they talked about how it's by weight. I had talked to another company and they did it by volume, but I liked the service that I was getting from the Colonial person. I was doing this in the car coming back from Florida so I would drop cell connections, and he would call me back. So, that was really good customer service.

I'm very happy about Colonial Van Lines. My weight was slightly less than 2,000 pounds and they didn't mind. They still took me. Also, the guy, Kirk, was very professional. If I call him and he's not there, he would always call me back.

I was relocating from New York to North Carolina. During this process my family and I were researching different moving companies to make sure we were getting a trustworthy company to move and take care of our personal items. We were promised the world! And was promised they were the best at what they did. First off they sent a third party to pick up my furniture and personal items when I thought we had hired Colonial Van Lines directly.

The mover was a husband-and-wife team. Demetrius was the actual organizer and Samantha was the one who did an inventory on everything. Both of them worked very well together and took me into consideration every step of the way. Once the movers got there, the process went very smoothly. Colonial Van Lines’ service was very good. If I had questions, I could make a phone call and have my questions answered, which they were. Initially, when I was investigating which company to go with, I called Colonial back again. I discussed with them that I had read reviews and the reviews were bad and it concerned me. The coordinator put my concerns to rest, as well as did the two movers, Demetrius and Samantha both.

I liked the estimate that Colonial Van Lines gave me, so I chose them over the three other companies I looked into. During the move, the guys showed up on time and got the work done in two half days. And they delivered it then quickly. But the estimate was not accurate at all and there was no on-site visit. Everything was done over the phone and the actual weight was quite a bit more. But that was understandable. Other than that, the experience was acceptable. Some things were broken, but it was nothing that I wanted to report as they were nothing of value. The people were good and I would use Colonial again.

Colonial Van Lines was super detailed but there were a couple of things that they did not mention that would have been super helpful. One being the fact that there could be additional charges if the distance from the truck to your front door is farther than a certain amount or if there are more than x number of stairs. The other thing they forgot to include was the cost to wrap the furniture. We ended up having to pay those at the last minute. We got an original quote of around $3,300 but ended up spending a good extra $500 that we did not expect. But otherwise, the inventory part of it was fine. We were on the same page as far as making the list ahead of time and they got us moved super quick. The main guy was super nice. He was apologetic about some of the charges that were surprising.

My brother found Colonial and the gentleman he spoke with had the timeframe that I needed to get moved. The team was wonderful. The pickup and delivery was smooth both ways. There were multiple people that picked it up and there were only two gentlemen that dropped it off. The lead guy’s name was Ahmed, and he was fantastic. If I have to move again and I can get him specifically, he would be the one I would want. It was a very pricey move but it was a good one.

Colonial handed me off from one person to another. They explained their role and then the next person I talked to did the next thing. It was fairly smooth though it was a little complicated talking to different people. Everybody I worked with was good with except the last person, Oliver who had self-esteem issues. The problem was that even though I had a contract, no one could tell me for sure that the movers were actually going to show up on the day that they needed to show up. They couldn't even tell me that until the morning they were supposed to show up. I was on a deadline and I had to go to closing and I didn't know until the morning they were coming that they were coming. No one could answer my questions.

Colonial Van Lines was the second company that came out and said, “It's gonna be probably half the price.” And I'm like, “Okay.” And mom decided to go with them. With the first guy that we dealt with, Nicholas, Mom said it went fabulous. Moving day was scheduled for the 26th. When it came a week prior, anxiety was through the roof. I knew that they would call me a week prior. But I was getting nervous because I had not heard anything. So I called and they said, “Oh, yeah. We've got you down for the 26th. You're all set. Somebody will call you. It's going to be okay. You're going to be all right. We're going to take care of you.” The Monday before the move, we flew down from Kentucky down to Florida. And they contacted us and they said, “They’ll be out there tomorrow to pack everything up and get everything loaded and move everything.”

The process was very easy. Colonial kept me abreast of everything that was going on, getting insurance for me and turned me over to someone who set that up for me. The movers picked up when they said they were going to ship and got here sooner than I expected. They unpacked everything and set up all my furniture. Colonial met my needs. And matter of fact, they accelerated it a little bit. Because they had moved it out a couple of weeks and then they said, “Okay, you'll get it on this day and this day, between these three days or four days,” and they had it here. They're very good movers and they did what they said they were going to do, and that's what I appreciated.

Colonial could do my pick-up the fastest. It was from Georgia to New York. They used a local moving company in Atlanta and it was very good. The people were so nice and they took care of every piece of furniture like it was their own. The setup was perfect. The rep was always available. It was a quick move, from May, and they picked up the end of May. I only had a couple of weeks.

We had a very good move. Everybody handled it very well and everything fell together. I was amazed.

Everything went well with my experience with Colonial. The crew was very friendly. However, there was an additional $50 charge because of glass.

Every question I had was answered and they were very patient. I liked the way they did service. When it came to moving things, I went from room to room explaining what I had and it was put down and everything was verified. The guys that did the moving things were so polite. I'm an elderly person and I'm by myself and they took time to do everything correctly. Everything was packed and covered really great. Nothing that I got or had was broken. I really appreciated that. Hopefully, I will be able to connect with them again at the end of the year when I want to move again.

Initially, we were a little upset because we gave them the date we wanted. They gave us the window and we knew it could be possible to move it to the next day, which was what happened. But it was fine because they more than compensated for it. They were constantly in touch with me when things changed, although internal communication could have been a little bit better. But as far as customer service directly with the client, they were always right there. Our main contact went out of her way for follow-up and she was really good at her job.

The movers actually did a great job but I was a little concerned about the final bill at the end of the move. It was drastically higher than what I was originally quoted. I felt a little thrown back by that final cost. Also, I had a couple of things damaged. But it's nothing earth-shattering. They got my thing to me in exactly seven days and the two guys that moved me were very professional.

Our experience with Colonial Van Lines was terrible. The sales team were amazing and made us feel very comfortable choosing them to move us across country. As in many other reviews I've recently seen, once they took possession of our items it went downhill. First, they charged us an additional $4K in "added weight" which they originally calculated. We needed to have our granite dining table crated and and at the time of pickup that was not arranged so my husband had to build and help load it to be sure we shipped with household goods. We were not able to receive the shipment upon arrival and were charged another $4K to store and deliver three weeks later which seems excessive. What was the worst part is the sub contracted movers they hired to move our goods were very neglectful and damaged many items as well as hiring from Craig's List labor to deliver.

They asked me what I was moving - approximately how many boxes and stuff like that. I packed my own stuff up and they got it and went. They were very courteous and it was a very good move.

Colonial Van Lines was excellent on the front end with the sales and marketing knowledge that they had to get me the resolution that I needed. There were a few hiccups along the way but they were resolved by communications from both the sales department and the customer service department.

Kurt, the gentleman that we worked with by phone, was very cooperative. He was so good, because he had patience and worked with us. He did his job great, because he called and asked us how we were doing. At the time, we were looking and didn't find another moving company. He said, "Well, just let me know if I can be of any help." There wasn't that, "Oh, you're a pain in the neck" kind of thing. The quote was accurate as well. It was more than we originally thought it was going to be, but because Colonial Van Lines goes by weight, they have no way of saying, "This is your price and that's it." We had a few more things that we put in when they came, so it was fine.

The rep with Colonial was wonderful. He was precise so I didn't have any problems. Anything that I wanted to address, he was there to answer my calls. The quote wasn’t accurate because I had more than what we estimated at first. I thought taking away something would make it less, but it made it more weight-wise. The moving crew was wonderful too. They came in and zipped stuff up. I had everything packed except for the clothes and they did that. They were well-organized.

Customer service was very thorough and they handled everything really well. We're a military family and we've moved before. We did a self-pack, so all Colonial had were the large items to move. We prepped everything. What took the longest is getting the truck packed then we had them hold until we got some things done in the new house once we came across country. It all went fine. The timeline was exactly what we had talked about and what we needed to get things prepped for them to come in. The truck driver was great about keeping us posted on where he was even before he dropped the trailer in Pensacola to be stored. He was also very good at following up with us. In the day of offload, I heard from him again, so we knew exactly what time they were coming in.

It has been ages since we moved and we didn’t have any idea who to call. We contacted a couple of other van lines and their pricing was way out of line. We called Colonial, and the price was significantly lower than the other two we called. That caused us to pause. They gave us some trepidations about sometimes you get what you pay for, but we decided to go for it, and it could not have gone smoother. The movers, Dominic and Andrew, did a fantastic job. They were very professional, personable and did what they said they were going to do. If they said they were going to text or call us, they absolutely did, Johnny-on-the-spot. They were gentlemanly, considerate, and I cannot say enough praiseworthy things about them. We really enjoyed meeting them.

Colonial was a little bit wiser than the first company that I used. I looked for the 10 best moving companies and Colonial was about $1,000 more expensive than the other company had quoted. But in the end, I didn't want to be stranded again. Colonial had a much better and more supportive communication structure, where it started out with a coordinator, and the coordinator was great. Then they had a quality person walk me through it. I had a queen and full-size mattress, and I had already put them in plastic. But the moving people did a good job of putting another layer of plastic on them. They also went over every single one of my 60 totes and they taped them closed fully, which was really good.

Updated on 11/08/2021: This is a follow up to another review of Colonial Van Lines which can be found at the link below. **. Here are the key points that I will discussing below:

Their customer service is great. They communicated effectively and the quote was close and on point. The only hiccup was there was a shortage in transportation and diesel and stuff like that so we had to work around getting another truck to come out to help us out on time. But everything worked out in the end. They worked with us and got us over some hurdles. From the time I called them, they got it all done within the three weeks’ timeframe. Also, the packers they had to pack our house up were faster than we thought and they were very thorough. Nothing was broken, missing, or lacking and everything was fully intact.

Going with Colonial went very well. They came when they said they were gonna come. They set my expectations about how the move was gonna take place and how long it should take for me to get my stuff. They were very prompt and courteous, always following up. It was a fabulous experience and it saved me a lot of aggravation of having to do it all myself.

I had trouble understanding a couple of people. I'm hard of hearing and if anybody has a bad accent, I had trouble understanding. Apart from that, everything was okay. I had a piano and a hutch moved and the movers were professional. I was satisfied with everything.

Colonial was very accommodating and working with the rep was really smooth. He was always easy to get a hold of I needed anything. The quote did change but I expected it to because we moved a bunch of times, so we have more stuff than we can figure out on the phone. When our stuff was delivered, everything was in good shape.

From the beginning all the way towards the end, my experience with Colonial was fine. However, there were a few things at the end with a little discrepancy with the amount of money and how they loaded the truck. A few of my things got damaged, too. But other than that, it was way better than the other two trucking companies that I had. The guy that dropped my stuff off in North Carolina was fine, too.

We were initially going with Bekins because it was right in Tiverton but Colonial immediately called me and said they would match the price and give us a better deal than Bekins. We ended up going with them and we had a rep that was okay. My biggest disappointment, however, was it wasn't Colonial Van Lines that pulled up out front of my house. It was an independent contractor, Little Johnny, that they hired and that was not a good experience.

Donna contacted me and was able to promptly resolve the issues I had during my move. Thank you!

Colonial Van Lines took good care of my stuff and they delivered on time. The moving coordinator was great, and the moving crew was really efficient and careful with my stuff. They were great, too. They worked super hard. The quote was not accurate to the final pricing, but it was my fault. I missed a bunch of stuff. Then when I told them the new stuff, it came back at the rate that they said. So, I wasn't surprised.

Regarding my original review, I’d like to share an update. I’ve been in contact with a Colonial claims specialist, first named Donna. I have to hand it to the lady for pursuing me till the end to get a positive resolution to my claim against CVL. She took a personal interest in my complete experience from beginning to end, which ultimately led to a remedy satisfactory to both parties. Her work as a “claims specialist” brought a positive closure to my claim to which I am grateful, which also speaks of CVL’s integrity to “make things right”. I just needed to give them, CVL, the opportunity to do so. Thank you Donna, and the CVL team who worked together to bring a positive end to our situation.

I needed to move my mother and stepfather who are 86 from Evansville to Florid, and we wanted an all-in-one package, no packing on our part and everything to be moved and to be handled. We used Colonial Van Lines and I was working with Diana. She did an excellent job, answered any question, walked us through, and was very available and upfront with all the costs. The move was on time, packed right, delivered in a timely manner, and unpacked. The driver was excellent. He'd done it before, and he knew what he was doing.

I moved from a house in Phoenix and also I had things in a storage unit in Phoenix to a house I recently bought in Rio Rico down here in Nogales. Everything with Colonial Van Lines went very well and according to plan. It was very smooth. Last year, I did a move from New York to Phoenix and I used Mayflower. But unfortunately, Mayflower did not go to Rio Rico. So, I just did some searches online and made some calls. Colonial responded sooner than anyone else and they got me the estimate right away. Communication was very good. They called before the day of the move. There were no incidents. Nothing was broken. The drivers were very competent. They wrapped everything carefully.

The two young men who came and did the moving did a very good job. My car was supposed to be transported. It wasn't supposed to be driven. The day they were supposed to come and get my car, the truck that would move my car broke down. So they didn't have any way to move my car. And they volunteered to drive my car. So the one young man drove my car from West Virginia to Maryland. But he got a ticket in it that I didn't know about. He didn't know about it because I got the ticket in the mail. So I paid that. They have cameras everywhere here. Those two men live in Maryland, so they should know.

Everything was very smooth. The rep was a nice guy from Boston. He was very helpful and thorough. Only one of the drop off crew spoke English, which sucked. But the one that did was very nice. Everything was safe and sound.

So, I was finally able to change my review to 5 stars. Kudos to Donna for being so patient and kind during this process of electronic mayhem! She's very personable and interjected at least a little humor into the process, which is always nice. Thanks again!

The crew that came to the house in Florida was very professional and made up for the other problems. But the crew that came to move us from Pittsburgh was unorganized, didn't have a big enough truck, threw the stuff into the truck and broke some items. Then it took 10 days to get the stuff to Florida. We never got all of our items. We're missing three boxes that we know of so far. I would never recommend Colonial Van Lines again.

I called Colonial Van Lines for a bid and I liked Tony, the person that I worked with. We never moved out of state all our life. Tony helped us understand the whole process and put me at ease. He explained everything. I told him my situation that my husband is disabled and I couldn't have a ballpark figure as to when my stuff would arrive in Tucson. So, they subcontracted a smaller trucking company to take care of us. The two guys they sent were nice. And everything went fine. Other than stopping at night, they drove from Minnesota to Tucson with just our stuff. My furniture arrived before we did. So, that was perfect. They did a great job.

I had a phenomenal experience with the moving coordinator. The move was super smooth. Everything got here perfectly.

They were a pretty professional company. They moved me pretty quickly and efficiently. The coordinator was very knowledgeable about the move itself.

I really like the guys that came and helped move my furniture as they seem to know what they were doing. I have found some scratches and areas where the paint has been rubbed off on some of my furniture but I don’t think that anything has been greatly damaged. This company was pricey but the experience overall was a good one.

Updated on 12/19/2021: Colonial promises but does not deliver. For 2 days they could not find any day labor in Nashville to pack my goods and load the truck!! Amazingly, as a last resort, I was able to find day laborers and hired them for our move from Nashville. At the destination they found a crew that lasted 1 ½ hours for unloading. The fact that I had to rent a motel room and pay for food 3 days longer than their estimate apparently is not their problem – they are not reimbursing me! BE VERY CAREFUL WITH COLONIAL’S ESTIMATES ON LOADING AND DELIVERY!!! If they miss it by several days it is “not our fault. These are only estimates”.

I had reached out to several moving companies and Colonial was the one that kept in touch the most. They were very helpful. The only thing that I did not like was they didn't come out and do an overall assessment. I know they couldn't because of COVID. But I did not know that every single box was counted. I didn't know how to get it down and I didn't know if it was a truckload. Every time they called, they would ask me, "How many boxes you got now?" Then they said, "Now you owe us another $200" Then the next thing I knew, I got 80 boxes. They said, "That's another $150." Every time I talked to them, it was a different amount. So, it was hard to judge for me for planning purposes on how to do it because I didn't know.

We liked Colonial Van Lines' availability but we had some issues being that the rep did not accurately estimate how much space we were going to need in the moving truck. We did a walkthrough and a box count but the box count was apparently not representative of the size of the boxes. We still ended up having to rent a separate truck to bring a good portion of our things with us to Florida because they did not fit in the moving truck and there was no way to get them in. That was a significant $6,000 issue. But Kennedy Trucking did a great job.

I was doing a cross-country move from Los Angeles to New Hampshire and I used Colonial because of their price. Their reps followed up often, sometimes a little too much, but overall, the communication was good. They did a good job with the move as well. There were a few things that got slightly damaged, but everything was mostly fine.