Colonial Van Lines Reviews

Colonial quoted me a decent price. When I was on the phone with them, we walked through my apartment and identified everything that was going to be handled and moved by them by description and they came up and said it seems to be about a certain number of pounds. Based on that and the distance I was moving, they gave me a quote. They estimated it to be less than 100 pounds. When they actually loaded it up and went to the scale to get the actual weight, it was about 140 pounds. So their quote was pretty good. They gave me a notification that they were on their way. So I was ready for them. When they showed up, I basically cleaned behind them as they were loading up and moving out. They loaded me up and unloaded me in one day and traveled 124 miles. I really liked that.

They did an excellent job. They were very thorough as far as getting us set up and making sure any questions were answered. The moving coordinator was good and tried to be on top of things. Colonial hired a local crew to load and do all that kind of stuff. The coordinator wasn't as coordinated with them. It didn't seem like they were always in touch with each other. But the crew was on top of everything. Sometimes, they get called from the coordinator either before or after they left. So the process seemed a little disjointed. But the coordinator was trying to help. The moving crew was very efficient. They called and set things up. They were quick and professional. They did a great job. This was the only move I ever had where nothing got broken. There was just minor tiny things that you wouldn't even necessarily notice kind of thing. Compared to other moves, it was amazing.

MOVING PUBLIC PLEASE BEWARE!!! If we could give negative stars to this company, I would. Such a horrible experience with Colonial Van Lines from start-to-finish beginning with the moving estimate, to the pick-up date, to the delivery for our move from NY to GA. Keep in mind that these moving companies know that people do not move every year, so they have no personal stake in doing a job well. You are not coming back anytime soon if at all. The person you get on the phone initially is the salesperson…we spoke with initial consultant. Remember, his job was only to sell their terrible service. Our estimate went from $3700 to over $10k!!

Colonial Van Lines gave me the most competitive price. The rep I worked with was great. He was really helpful. He quoted me a price. But, I was asking if he could price match with the other company and he gladly decreased the price and was able to match the price. The person gave me a date that he could deliver all my stuff in six days. But this person got that stuff within a day. The experience was smooth. I'm satisfied.

My move with CVL was the absolute WORST experience I’ve ever had with any business, professional organization, or association across any industry. At initial engagement, I was not presented with any options aside from a Binding Estimate that locked me into a contract that charged me based on a calculated weight, as opposed to my actual inventory weight, which was 1,883 lbs. less than their calculations. They did not adjust my balance for the difference. I never knew I had an Account Manager until 3 days before my move. Turned out I was dealing with a salesperson for the entire 4 weeks leading up to my move who kept claiming “I got you” but made no notes on my account even after 125 exchanges to confirm inventory (with photos), make updates and confirm agreed services. I had to review the inventory list multiple times because they kept including things that didn’t exist!

When asked to stop constantly calling after I told them we did not have full details this morning, I got a call. I was at work and asked them not to call, responded with a text to **. Will never use these people.

It was one guy at the pickup end. He loaded the entire truck himself and he was amazing. On the delivery, he had two helpers and they knocked it out as well. They were all great and did a phenomenal job. Everything lined up very well.

I chose Colonial for our move from CA to TN based on the high reviews given by Consumer Affairs. My initial contact was great and very thorough. I opted for the full pack service. The price quoted was reasonable. However, everything went downhill from there. As we got closer to the move my actual move date became a moving target. This caused me to change my flight to TN twice which cost me $220. Then I found out Colonial doesn't have any trucks of their own nor do they have their own movers. They use independent contractors. Because of this communication between all the parties was difficult to say the least. The packing/moving crew in CA was OK, however the packing materials they were sent by Colonial to use were not what I was told.

I called in with Colonial Van Lines, explained where I was and where I needed to go to. And we got a rough estimate together from that. They followed up. And I went ahead and hooked up with them. I felt comfortable with them. However, they kept transferring me to another person at different points in the move. There was the person that did the SMS. And there was supposed to be a person that would coordinate it and the person that handled it while it was in transit. Those were the three people I talked to.

I had been in touch with Colonial for two years. I was talking to a particular person and he was so wonderful and nice that I just stayed there talking to him. I said I'd call them when I have the funds to effect the move. The pricing came out the same, if not better, with no duress on my part and Colonial did what they advertised they would do. There was a really terrific guy that was very consistent with me the whole time. He kept records of our conversations and things like that.

I put my information into a site that basically gets quotes from a whole bunch of people. Colonial happened to call and they quoted me on the spot. They had a cheaper quote and they were able to move my jet ski which was positive. A lot of the other companies weren't able to do that. Colonial's customer service was really good and always kept me aware of what was going on. There were just a couple of times when I had to call them to get some updates on things. The only thing that I had a mark down on them was that I mentioned from the get-go that I wanted a full service move. I didn't wanna touch anything regarding the move. I wanted it all done.

Colonial said it had the best service and the best prices. Setting up the move was a lot of work, but they didn't have anything to do with that. We had tried to have it ready when they came. Colonial was in good communication. The final cost did go up a little more than we expected. We weren’t thrilled about the price increase. Other than that, we were there for the pickup, and they were very helpful, efficient and polite. We were not there for delivery because my brother did the pickup. He said it all went very smoothly.

The coordinator was a very good listener. At my age, I understood him very well, and we got along real good. The movers were very, very good, and very personable. They were very nice to work with. They took very good care of my assets, and moved everything without any damage whatsoever. They were very cooperative. There was a single driver and I couldn't believe that he got here so quick. It absolutely exceeded my expectations as far as delivery time. I was very pleased.

We moved from Florida to Ohio and Colonial Van Lines did a great job for us. On delivery day, they showed up on time and they got our stuff unloaded in one day. I had a damage to one of my big screen TVs, but I wasn't too worried about that. I didn't even report it. We had a floor lamp that unfortunately got broken as well. But other than that, they got everything up here and they had good communication with my wife. We knew when our stuff was going to be delivered.

We went on the internet and Colonial Van Lines had the best price. The crew came in, took all the stuff, and they were out. I wish it was a little less because we are seniors and we used our savings. And it was hard, but we did it and we're here.

Colonial Van Lines gave me a decent quote. They have different tiers. You could purchase the packing, the moving, and the unpacking. I purchased the packing the van but not the individual boxes then unpacking the van into the new apartment. They gave me a spreadsheet that had a list of possible items room by room. In that, there was an estimated weight per item, and from that, the quote was built. The final pricing was higher but part of the issue in that was I severely under accounted for the amount of books that we had.

I found somebody that knew what he was talking about and was very pleasant. I liked his thoroughness and willingness to help. Also, the driver managed the people and they worked very hard. Go with Colonial Van Lines.

Marcos, the guy who moved my stuff out, was so nice and I loved him. He was wonderful and Colonial did a very neat job putting my things in storage. It’s over 10 warehouse packs to the hilt. I had two heavy pieces of furniture to move. One was a dresser with a hutch on it and the other was a heavy chest of drawers. Other than that, there was nothing heavy except the plastic totes that I had packed. Overall, I had a great experience. I had no problems whatsoever. Someone called me and asked if I had any damage and I said I don't think so but I haven't unloaded anything from the warehouse yet. I don't think anything was, and if it was, no big deal.

Colonial registered the number that I called in on, which is my work number. So, I didn't realize that till almost the day of moving that they didn't have my cellphone listed as the contact and the reps were calling my work and I wasn't there. But other than that, they were all great. They picked up on a Sunday and I asked them to drop off on Tuesday because I was flying back, and they did. The quote went up $1000 but I said 25 boxes and there were 34 and they didn't have a coffee table on there. So, it was okay.

Colonial's reps were very helpful and the pickup went very well. It was very fast, too. But we were a little bit frustrated with the fact that the house was like a disaster after they came in. The floors were filthy and they didn't lay down any paper. They also dropped a box of spaghetti and there was pasta everywhere where they were just stepping on it and tracking it throughout the house. So, it was a little upsetting, especially since they packed up all our cleaning stuff. For the delivery, the guys laid down paper and walked on that the whole time. They also called and let us know when they were coming. Then the driver called us again an hour before he was coming out. They were very helpful and everything went well with that.

The guy who called was pleasant. He called back and was consistent. Colonial was excellent. They checked in and told us that the movers were on the way. The driver was very thorough. His name was Mike. He called the day before and let us know what time he was coming the next day. He was on time. Everything went well. He did the drop in North Carolina. He said he'd be there Monday and he was in North Carolina on Sunday. That was great. We met him at the store then we put everything in neatly. I enjoyed the experience.

The reps at Colonial were cordial. However, the quote wasn't accurate. I got one price, then it went up. But the moving crew was superb. They had great dispositions and demeanors and were patient.

Colonial was telling me they had a special deal going on. When they were setting up my move, they told me that I would be able to do my move within the next couple of days, which was the upcoming weekend. When I got the coordinator assigned to me, she was telling me that was not true and that they shouldn't have been telling me a specific day yet. The other thing was they specifically told me not to sign any blank paperwork by the movers that showed up. When the movers showed up, they were asking me to sign a blank paper. I was going back and forth with them and had to call the company.

They were courteous and they did their job. Everything arrived in good shape. The price was comparable to other services. I'd use them again.

Any time we needed to talk to our rep with Colonial, I could call him and he would check in all the time. He was always on it. Ultimately, the quote was great. He started off with a scare tactic thing and it worked. I love it. As a person of business, I wanna hire him. He did a fantastic job. Colonial was very involved in the packing part. There were some times where I felt it would be lower because there was some confusion going on. But even through the confusion, everything worked out.

Everything was very nice. The people were great. They contacted me and kept me in touch with what was going on. It worked out really well. They did the pick up in Salisbury, North Carolina. They were there one whole day. They got everything all packed away, and then took it down to Hastings, Florida. I needed my stuff not to be there before I could get into the house. So they kept it until the first of March, and I closed on the 28th. It was smooth and real good.

I was moving from Tennessee to Florida. I packed my own boxes, then the moving crew from Colonial packed my couch and my bedding. They loaded everything up for me and they were great. They were on time as well and I didn't have anything broken or missing. Everything went smoothly and they were super professional. I also got a good price from them and I would tell my friends that they should go with Colonial.

The quote from Colonial was in line with other companies that I had done research on. It wasn't the cheapest option that's out there. But rarely do you ever wanna go with the cheapest option. Colonial was efficient and the only problem that I had was a little bit of concern over some delays. They gave me a two-week estimate on when they were gonna be able to deliver and they delivered a day beyond what the estimate was. So, it didn't turn out to be a problem. But if it had been a few days later, it would have been a major problem. It was something I could sweep under the rug. And the rep who assisted me during the move would call and tell me there hasn’t been an update. The timing is an issue but she was constantly in communication with me.

They had good follow-up and they did a good move. The crew were very professional. I had a good experience, though price-wise, I would tell others to shop around a little bit more. Our cost ended up more expensive by a couple of grand.

Everyone was very helpful. The crew did everything very professionally and got there right on time as well. The initial quote was accurate. There was a slight increase upon delivery, but it wasn't something that was too much. Colonial made the process very nice and easy. This was the first time I was moving with Colonial and it was great.

Getting set up with Colonial went smoothly but the quote they gave me went up higher in the end because the route that the driver had to take due to the weather was longer then we had a little bit more weight than they had planned for. The pickup was great though. The guy that did the work was an extremely hard worker. He picked things up all day Saturday, and he showed up to the new address Sunday night, then within four hours, he had unloaded the entire truck. This was for a move of about four and half hours, from Wyoming to Colorado and on delivery, I had 48 hours to figure out if everything was broken. I found that a dresser had a broken leg off and I made the claim, but I was told they have 120 days to get back to me and so far, I haven't heard anything on that yet.

The rep from Colonial Val Lines and I went around on prices a little bit and it changed based on what we were moving and what we weren't moving. It wasn't the cheapest, but it was a decent price for the move. The contract people were good. They got it all moved and there was only minimal damage. They asked us to file a compensation, which was $6 per 100 pounds. There were two China pieces that were broken that they weren't worth the time of going through a claim.

Update on 04/27/2023: This is an update from my previous review. While our items did finally arrive, and they so graciously took $100 off the cost for the inconvenience, they also charged an additional $822. We were quoted our rate, again probably lower since our items were less than a usual delivery (a comment every person I interacted with made mention of) of $3,880.52 - $1,659.78 (dep) = $2,220.74 balance due on delivery.

Many months before our scheduled move date in August, 2022, I researched moving companies, and Colonial had good reviews. At the beginning of the process, the representatives were communicative and professional. They gave us a virtual estimate without coming to our home, which I should have seen as a red flag, but we went room by room and they gave us a binding written estimate for our move. On or about August 1st, four days before our scheduled moving date, I began calling our Moving Coordinator, Faith ** to see when the movers would be coming to pack up our fragile belongings. She assured me that the packers would be there to complete the packing several days before our move date. After that date, I repeatedly called Faith and our sales representative, Nicholas **, along with another representative named Veronica to confirm that the packers were going to show up.

I called Colonial to see if I can get some information on how they do things. The person who answered my call was really knowledgeable and well-spoken. She did her best to help out. She did a good job. We were moving a small amount of stuff, but it was all done and treated well, and we were helped. So that was good. The movers were very polite and listened. Some of the furniture had been in the family for a while and I really wanted it well protected, and they really listened to that. They made extra sure everything was protected and wrapped well. They were careful loading it onto their truck. So I was pleased. They were nice.

I liked Colonial Van Lines' constant follow-up and the preparations. They had quality control people. They had various different functions going on at the same time. I couldn't believe the quality of people I got. And the messages they provided me with, helpful things for the most part, about what I needed to be prepared for. Moving was different than I remember it had been. For example, the one thing that wasn't obvious to me in the very beginning was that boxes were not included in the quote. They were included in the quote to the extent that they did the packing. But what they didn't do was up to me. That part surprised me a bit. We talked to people who had moved. And theirs was where more packing was done. They didn't pack anything. That's why I was misled on that end.

The whole moving crew was responsive. But whoever was handling communications with the driver was delayed in getting information from him and to him. That made it harder on the driver. The driver was calling the shots and I was in direct communication him. Other than that, the estimate was spot on with the final cost.

Colonial Van Lines was very efficient and helpful about what I was supposed to do. They told me I should get everything boxed up. And if I needed to have them handle some of the items, they had the capabilities of doing so. They got to work right away. They knew exactly what they were doing and how to handle the items that needed to be boxed up. And they had everything done within a couple of hours. Everything that left the house in New Orleans arrived in Atlanta. I was pleasantly surprised how smoothly everything went. They were very experienced. I would highly recommend Colonial Van Lines.

Update: I am updating this review because I was given a refund of $2,500 to resolve the situation. The business worked with me to come to an agreeable resolution.

My experience with Colonial Van Lines was very good. We were prepared, and the people who moved my furniture were extraordinary. They were very careful with some of my things that were quite old. They were pleasant to work with and in and out in good time.

The rep from Colonial Van Lines was very professional. He wasn't pushy. He provided a lot of information. At some point, I felt like it was information overload, but I realized he just wanted to properly prepare me for the experience. So, I appreciated the way he gave me the necessary information without being condescending. He was very professional. As far as the final cost, I paid it and I haven't received a follow-up bill. So, there was no adjustment made. I understood that if I had more than what I said, there would be an adjustment. I had a week before the actual pickup to change any of my items that I was taking if I wanted to lessen the quote. It was pretty clear.

Colonial Van Lines' response was quick, and their pricing was better than the other two that I contacted. They asked me if I had any rooms. But I wasn't moving rooms. My wife and I have collected some Asian furniture that we like. It was 15 pieces, a smaller screen, and the rest were clothing and knickknack boxes. I explained what I had and how many boxes I anticipated, so Colonial said, "It's gonna be a quarter of a truck." And we went from there. They gave me a pricing for that. And if I had more, I had the ability to expand and it would cost me more, which I understood. I boxed most of the stuff, but by the time they came, they helped me with a bit of packing. The price was an extra $80 on the packing, so the price was what they told me it would be. Also, the reps kept up, reminder emails or to talk to them, what day they were coming and the truck would be within X amount of feet of either location, and it was all handled well.

Our first big move was when my daughter moved from High Point, North Carolina to Santa Cruz, California. Colonial Van Lines gave a good sales pitch. They knew their products and they were very clear. I liked their price too. Keanna was the rep that helped with the inventory and rate. She was super communicative. Our driver, Dimitri, was exceptional too. I'm a flight attendant with a major airline so I know customer service. Dimitri was a beast and was just way above and beyond. He did the work of four men. He kept in touch with us the entire time and let us know his progress and his expected date. That communication was very helpful and that meant a lot to us. Overall, Colonial Van Lines was outstanding. It was a good operation. The people knew what they were doing and they did things well. We were 100% prepared and the service was exactly as we expected.

There were some extra costs with Colonial Van Lines that kept kind of piling up, but some of them were things that made sense to me like they couldn't get close to the storage because the truck was too big, and so, they charged us extra 600 bucks. It felt like a little overkill like, "Okay, you can't get to the thing, but it's also the case that you knew how big your truck was and you said it was fine." The first crew in Palm Springs was phenomenal. They did a really great job, and they were friendly and communicative. The second one was a little less considerate. They gave my daughter a hard time when she was worried because they were kind of roughing things up a little and they calmed down after a while.

My wife and sister-in-law chose Colonial because of their rates, charge and rating. There was some switching around and some miscommunication on both parts. But the lady who did it and was over it did well. The guy who managed it from a paper standpoint told Alyssa that they could come here and do two drop-offs, one in the house and a pickup and take that pickup to the storage area and with the other things that we wanted to move in the storage area.

Colonial did what they said they would and they were punctual. Also, the movers were great. Tony was very professional and took great care with everything. Moving is very difficult and especially we had large pieces of furniture in a very tight spaces but they got through without banging the walls at all. And I like the way they wrapped them up when they put it in the van. They knew what they were doing. I was very surprised at the condition everything arrived. Everything was was fine, except for a few minor scratches.

The Colonial Van Lines reps were precise. My stuff is in a storage unit. So, I did it by memory. I called them later and gave them more definitive item lists. And they were spot-on with everything. They checked in with me almost every day up to the point of the move. They handled it well, all the way across. When you’re giving somebody your life possessions, you're trusting them. I put my faith in them and they delivered 100%.

Everyone was really nice and friendly. I worked with their rep Annie. She was very helpful in walking me through the process. It was easy to get in contact with her and talk with her. When the movers came, they did everything. They loaded everything onto the truck, got everything to the destination, unpacked everything and put everything back together. The cost was not bad at all, especially for the distance.

The rates of Colonial seemed to be better than other companies. They gave me the price and that was what it was. They did a nice job. I had a good experience with them.

My experience with Colonial was amazing. They were very courteous. Everything was done on time and my expectations were fulfilled. Communication was always very open and they kept us informed. The cost became lesser. The television already had the original box. They had charged for it and they removed the charge. I'd highly recommend the company to anyone who wants to move.

I used Colonial when I moved eight years ago. I used them again and everything was on time. Their communication was excellent. The people would call me numerous times to make sure that I was getting the date and time. I like Colonial. If I ever will move, I would go with Colonial again.

I went with Colonial because they had a decent price. They use local moving people and that worked out great. The local people got there as expected and took pretty good care of my stuff. On the other end, they used some local people as well and they helped us move. It was a fairly good experience. The move was from Florida to Louisiana and it took about a week. I was very pleased that the estimate Colonial gave me was exactly what the service cost. In terms of the way that they handled putting together the estimate, they had me give them a list and it all worked out really well.

The coordinator was extremely helpful. It was really smooth and easy. The movers were extremely prepared. The coordinator called, and then the driver called to make sure everything was okay. When he came to pick up, he came with his truck the night before to make sure that he could fit and everything would work right, and then showed up the next day 15 minutes early, and got it done extremely quickly. They ended up showing at drop-off a few hours early. They had quoted later in the afternoon and he had called me and said, “No. Actually, I'll be there earlier in the day if that's okay.” I told him it was fine.

The moving coordinator was great. But the guy who originally packed and loaded and left with the furniture was awful. Other than that, everybody from Colonial was supportive and checked in with me time after time. I appreciated it very much. Those who did the delivery were great. They couldn't have been nicer. My daughter was here and she got a kick out of them because they said the furniture is nice so they’re going to be very careful. The final cost was a good bit more than a quote though. It ended up about $3000 higher so that was a little much, but it's a long trip. My only concern is that a lot of the boxes that they packed were half full.

Everything was good. They were very helpful. Donna was on top of communication. She kept me in the loop about things and she reached out and made sure I was aware of anything. She would verify and check up the overall stuff. I was very prepared for the move, so it made everything smooth. The only issues were a couple of items were damaged and I didn't know that they only reimbursed up to 60 cents per pound. There were a couple of items worth more than what they were gonna give me.

I talked to Colonial via the telephone and we went through all the descriptions of each room that I had. Then, I guesstimated. I told them the number of boxes that was based on that and anything over, that was gonna be what the cost would be. On the moving day, the reps showed up and started loading the truck, taking down furniture and wrapping it. They did a very good job.

I called Colonial and the rep that I got was amazing. He was very calm and knowledgeable. He told me what was gonna happen and the pricing. Everything was straightforward and I love that. I was nervous because it was a virtual and when they get here, my garage was going to be a mess. I asked if it was gonna cost me more and he said it shouldn’t be too much more and they’ve incorporated that. And they did. There were no surprises.

I needed a mover quickly. Colonial was there and worked with me. They were very helpful and accommodating. I had two people that helped me and they were both very good. There was one that set it up and then one that followed up. I had a man who packed. He did a great job. I kept asking him if I could help him. He said, "No." There were two guys that delivered. I had 40 boxes and they were in and out in an hour and a half. And everything had to go upstairs to the second floor. I would recommend them to anyone.

Everybody from Colonial was really cordial and professional and kept in contact with me. I am still in the process of going through my belongings, and I'm still not finding certain things. They removed my stuff from a storage and I was initially told that they would unload my stuff in my place and put back together certain things. But then at the end of the day, it turned out that because they didn't take it apart, they weren't required to put it back together. So, that kinda put us in a spot because we needed that assistance to put things back together. Everything was fine with the service. I did feel, though, it was pretty expensive but I moved cross-country, so it makes a big difference.

I got quotes from a couple other companies, but Colonial had the best pricing. I went with it and I don't regret it at all.

They had a price that was reasonable and the representative was very helpful. On both ends, the team was very efficient and professional. The only thing was that for the delivery, they came at 6 o'clock on a Sunday night after the sun went down, which I was very unhappy about. We had them put a lot of things in the garage because it was so late and they didn't leave until 9:30. That was really off-putting. Other than that, they were very nice guys.

We worked with Ashley and she did really well, as far as giving us the information on it and what to expect. The crew was not sitting around or talking with each other. They were busy packing stuff up. Our possessions all made it in good shape and it was faster than we originally thought. They also gave us a time window and it was right on the very first day of the window. They called the night before and then they called that morning also. Their communications didn't leave us wondering what was going on. It was a good experience with Colonial.

I had a positive experience with Colonial Van Lines. They stay in contact. They're communicative and upfront. I was overall satisfied with it.

We were moving to a walk-up and the company we were working with stopped working in the middle of the move. So we had to find somebody quickly. Colonial's reps provided everything we needed then for the payment, I used my flatmate's card and he was pleased. At the time, we were very prepared and the heavy stuff had all been moved. But there were several boxes, a bicycle, a tall coat rack, and other items that they helped us with. I'm happy with the service that Colonial gave us and I would recommend them.

I moved from Huntsville, Alabama to High Point, North Carolina and working with the moving coordinator was very nice. It was very competitive. Somebody changed the quote and it's a little higher, but it's still okay. The guy who came to do the move was very nice as well. He packed, assembled and dissembled properly.

Colonial Van Lines was fast and it was kind of overwhelming. I know they were on a time schedule but we weren't fully packed because we weren't aware of how they do it. We were still in the process of packing and they took over. Everything was just thrown in boxes and we ended up with a lot of boxes with no labels on them. We're still looking for stuff that we can't find.

Colonial Van Lines was great from beginning to end. They gave very personalized information to our move on the phone. Also, they were very responsive and very patient because we had to keep moving our date back. We even had a little snag with the contract and they were gonna work with us even though we had signed it and didn't notice one of the items on the contract.

Colonial's reps called me a couple of times to let me know how everything would proceed at each step and they were very professional about it. The guys that showed up were very nice and they did a good job. I used them for a move of over 1,000 miles from Oklahoma to California and during the transport, they called me on an almost daily basis. There was one item that might have gotten lost, but I'm working that out with them. Also, the final cost went up from the quote I was given. But I was very impressed with their service, so I didn't complain too much. I've used other services and they were terrible.

I called Colonial and spoke to Collin. He went through everything we had in our house then gave me a quote. I requested the 25th or the 26th. At first, they said that they were gonna come on the 25th, but they changed it to the 26th. They were supposed to get there between 9:00 and 12:00. Then I got a phone call that they couldn't come until between 3:00 and 5:00. We waited for them but they didn't get there until almost 6:00.

Setting up the move with Colonial was good. I thought it was gonna be a problem but it ended up not being one. The driver was awesome and very nice. He was great with both pickup and delivery. Once he left, he called me to let me know that I was right within weight. He said he was gonna do that and he was true to his word. Then, he called me to let me know what day he would be delivering my items. And he was there when he said it would be. Everything went smoothly. The driver should be kept for a long time. He knows what he's doing and makes you feel comfortable. So, I would recommend. He's a good asset of Colonial.

The level of customer service that I received from the quote process was what made me make the decision to go with Colonial Van Lines. They were helpful, easy, straightforward, and the fees were explained. Everything was outlined the way that it would go. And it happened according to how it was explained to me. Pick up and delivery was good. I got calls beforehand and same thing with delivery. Everything was fine when they unloaded. And the movers did a good job with getting everything unloaded. It was a good experience and I appreciate it.

The coordinator was fantastic. I had a delay because of the snowstorms that were around in the US at that time but she was upfront about it and was always trying to keep in touch with me as soon as she got a new update. So, I appreciated that. The moving day went super smoothly. I was able to get in touch with my agent immediately to make sure that the price that was being quoted was already discussed from Colonial Van Lines. And I immediately got a response. The people are professional and they did everything. There were times where I got confused with the deadline but that was the driver not calling me around specifically.

Colonial Van Lines was very close in price with everybody, and they have a known name. The person I dealt with was very nice. The packers and the movers that delivered us were both fantastic. We moved from Arizona to Virginia. Both of them were very efficient in what they did, very personable people, and pleasant to deal with. We have our things in storage, and they gave us nine months to claim.

My son moved from Texas to California for a job and we went with Colonial. They were money-friendly and able to respond very quickly. I had a service advisor, Eric, and he kept me in the loop constantly. They used a subcontractor and the movers were very nice. They were very careful with the furniture and materials, and they wrapped everything great. One of the guys said that the stuff was under 2,000 pounds and there would be no problem. That was super to me because it's a little expensive to move. When we got down to California, they called to drop off the stuff and it went well. But they had to take it six stories up in a building. They had elevators, so that was no biggie. But the guy from the subcontractor called me and said that the stuff was over 2,000 pounds. He said that I owed another 300 and some odd dollars. That was weird but they had me by the arm and I had to pay it.

I moved from Texas to California and Colonial's customer service was fantastic. But it was in the middle of the ice storm and they were scrambling to try to get the furniture on a truck. So Colonial had to cancel with them and the move got postponed. Then they got another person to come out. The driver from the truck said that the furniture couldn't fit in their truck as I had so much stuff. But I was honest with everything that I had when I dealt with the moving coordinator who went through the list of furniture that I had and did the estimate of the price. So there was a little bit of a discrepancy with how much stuff I had or how much it was actually going to weigh. But that was mostly on the truck driver because he said I had way more.

After 23 years of military moves and four personal moves after that, I feel well qualified to rate this company. The weight and volume estimate was done over the phone and the estimator did not offer an on-site visit or video call to perform the estimate. I relied upon her expertise to properly estimate the move. The subcontractor employed to handle the move did not show up until after 2:30 in the afternoon. The job was scheduled for a 3 day pack and load. The sub insisted on doing it all in one day and finished at 9:00 at night. The packing crew quickly ran out of boxes and the truck was not large enough to haul all our belongings. After the crew left, we found numerous belongings that had been left behind. It took two days and multiple phone calls before someone finally came back to pick up the remaining items.

I moved from Cincinnati to Los Angeles, and working with the moving coordinator was good. The cost seems a little expensive but it might just be what the market rate is for these kinds of moves. The movers were great people as well. They were so personable and they did a really good job. They mentioned that they were late because their van broke down in the middle of the desert. They sounded like they had a tough commute and I would hope that Colonial Van Lines would give them a bonus for the job.

The rep with Colonial Van Lines explained the process to me. He knew what he was talking about. However, it took three weeks for them to do the move from Anaheim, California to Virginia Beach, Virginia. That was one of the issues, that they promised one day, but the reality was a couple of weeks after that. But that's not a big deal. One lady was always calling me and keeping me in the loop regarding the situation with the drivers and why there was a delay with the truck. All the furniture was in good condition when they arrived. The only issue during the delivery was the mover. The agreement that we signed at the beginning was that they were going to disassemble the furniture then assemble again in the final destination. But I had to assemble by myself the furniture.

Colonial Van Lines moved us in July 2022. They were late and a different company, ‘Re Moving America’ showed up. At no time were we informed they were doing the move. The DOT # The form that is required by law was for Colonial and not Re Moving America. We had not been given the ability to review/reject this carrier.

Their price is reasonable and the service is good. They called me several times before I moved to double-check whether I added more things. Also, several days before my moving day, they called me to update on the schedule, whether they changed the time to arrive or reminded me about when will they arrive.

Very good experience start to finish. They moved me from IL to Missouri and did a great job! I would strongly recommend them for interstate moving. Colonial Van Lines is a good company that will work with you through out the moving process at a fair price.

They sent me an online quote through my email and they advised me that I wasn't shipping a lot. The minimum amount that they were going to bill me for was a certain amount of weight and I could add stuff up to that amount without changing the price at all if I needed to. They checked in with me periodically until I booked the service. The only thing that really messed me up a little bit was when we originally discussed the dates. I gave them a window that I needed things to happen for both pickup and delivery and that was not really how things turned out. Ended up being last-minute stressful on both ends.

Customer service was very helpful. I had everything staged for them and the movers wrapped everything up. They did a really good job.

Setting up the move went smoothly. For the estimate, I was on the phone and I walked from room to room. I told the rep every item I had. We had to do that a couple of times because I forgot some things. But that worked out perfectly. They were always there every time I called and kept me informed every step of the way. The driver and both guys that he had working on both sides were excellent. They were professional in packing things up and did a good job boxing up my things.

When I moved to Florida before, I went with a different van line. Back then, a guy went through all my stuff, put it on a computer and came up with a price. At the end of the price, it was fixed not to exceed. We got to the other end and I paid the driver with the remaining balance on the contract. With Colonial, I had almost 4,000 pounds more at the end and I was really upset with that because I had weighed all the boxes that went into the truck.

I spoke with other moving companies and Colonial was in the middle as far as convenience and pricing. They would come the minute I wanted them and drop off the minute I need them too, although they were very expensive. They were professional and communicative and the delivery was pretty quick. They picked up on January 19th and they delivered everything on the 21st.

When I was setting up the move, they went through room by room and asked about every single thing that was in it. They had a list of normal things in rooms and they brought up things that I didn't even think of like my bike and motorcycle. That was helpful and they were very detailed with the quote. We ended up paying half upfront and the rest when we got our things.

I had a very easy experience. It went really well. There were also no damages. The crew was also very informational and friendly.

My rep changed several times. The initial one who gave me a quote was great. But the two after that were a little bit difficult to communicate with. People have left their job so Colonial had to have new coordinators reach out to us. For the most part, they did their job. We moved from Arizona to Utah. The movers did their job.

Pricewise, Colonial Van Lines worked out and I was in a time crunch. Everybody else that I worked with was wonderful. But quality assurance was terrible. There were time delays.

It was a very positive experience overall and the estimate was super easy. I didn't have to have anyone come in person and what I ended up paying was very accurate to the estimate. Also, the move itself was very smooth. I really appreciated having the same person on both sides as the manager covering everything. It was Sammy and I cannot speak highly enough. The only snafu was his assistant at pickup was an hour and a half late. That kind of slowed things down and I felt bad for him because he was on his own but he handled it great. They picked up everything on Saturday and delivered it Monday.

They were very clear with everything for me to expect. They stayed on top. They called me often in case there were any changes to reassure me. The guys were very careful with our items and it didn't take long. Time management was really good. They put everything where it needed to be. They were careful with everything. They took their time and protected everything. They constantly checked in with me to make sure if I wanted something else put somewhere else. It was really good. It was a little pricey, but I was okay with it because it was a big move. It was worth it.

I had very good service from Colonial Van Lines. I worked with Colin and he was excellent. After dealing with him, I canceled the PODS, because it was so much less and so much better service that I got from him. On moving day, the crew called and told me what time they were going to be there and they were there on time. Their customer service department called during the move about four times to make sure everything was going smoothly and everything did. Then, when I got everything, nothing was broken.

Everything went smoothly when we used Colonial Van Lines when we moved to Tampa from Alabama in January 2018. Their service was great. Recently, when I was moving back to Alabama and because we had experience with them before and everything went well, I went with them again. Ashley was great. She helped me do all of the initial stuff. She was who got the call when I first called. She was very communicative. As soon as she said, "Okay. You'll have an email coming to you shortly," and there it would be. She was really great to work with.

Melissa was the one who gave us the quote. She continuously email and give us all these things and what we need to do for the move. I am really happy with her. She was great. The quote and the pricing were really good. We are very proud to recommend Colonial because everything that we experienced was good except for that one day late delivery. The drivers were great too. They did it very fast. We didn't see anything damaged in our stuff.

Colonial seemed competitive as far as price goes. The rep was also helpful and explained everything to me. They were reliable. They came to pick up my stuff the day they said they'd pick it up. Then they met me in Arizona the day they said they'd meet me in Arizona. It was a good experience.

Colonial Van Lines went above and beyond. My driver, Nigel, was amazing and so was his team. He was calm. When I had questions, he was wonderful. There's a team of people that gets involved on the move. From the time I booked it until after the move was completed, they were in touch with me asking how was everything going. Don't use anybody else but Colonial.

The move was good. From the time they told me they were coming till the delivery time, I wasn't disappointed. I didn’t lose any item. I kept calling if I had any issues or if I felt I needed them to know something. The communication was good. I loved it.

The estimate was reasonable and their liaison responded back quickly. Also, the move went smoothly.

I liked the cost and timing of when Colonial Van Lines could do the move. Their reps were very professional. They were very accommodating with different things as well. I work from home, so I had a couple of phone calls that I had to take as we were working through things. They were able to end the call and then restart the call right where we picked up afterwards. The only things is we have some minimal damage to some of our furniture. It's not anything that makes it unusable but cosmetic.

Everything was good, and the crew was phenomenal. They were fast and it went really well. They got everything nice and packed up quickly.

My in-laws found Colonial when I had to move from Arizona after the death of my husband. My in-laws spoke with Colonial and everything went very well. When the movers came, they were very kind and courteous. They heard what happened and they're like, “Okay. We need to do what we can to help out this family.” While they were moving my belongings and packing up all of my and my husband's belongings, I had to duck out of the house for a little bit just to get some air and clear my head because it was hard for me to be in that house. The driver would be in the truck occasionally, checking on paperwork or making phone calls. If he saw me outside, he’d stick his head out the door and ask if I'm okay.

My rep Diana was great. She sent me emails and got back to me right away. So, I wasn't just dropped in the bucket and forgotten.

It was excellent with Colonial Van Lines. Their pricing was better than some of the others, and they had their own storage which was the main priority.

They picked up my stuff in February and then held it in storage for me for an extended period of time. Originally, it was gonna be August and then it became October. Finally, I found a place in December and I was in the new place about 10 days before the scheduled delivery. So I didn't have to change anything one last time. It worked out great.

The Colonial Van Lines personnel were all helpful, friendly and reasonable. When I reached out to them, I spoke to somebody named Melissa. She took me through the whole house, gave me an estimate, and it sounded good, so I said, "Go ahead and let's do it." It was expensive, but I expected it to be as expensive. It wasn't horribly outrageous, and everybody said it was gonna cost 20,000, but it didn't.

I was moving some personal things out of my home and Colonial Van Lines was recommended by some friends in Saratoga. Customer service was extremely professional. They asked the right questions, they followed up with answers, and they told me when everything was going to take place. It was a very good experience. On moving day, they told us what time they were picking up the furniture in Saratoga and what approximate time they would be arriving in New Jersey. They were right on time with both things. I was very satisfied with the professionalism, the people that were employed by the company, and the speed and efficiency in which they moved everything and got it into my house and placed it. Nothing got broken.

Donna from Customer service was able to resolve the issue to my satisfaction. I thank her for the quick response and resolution.

I had a issue with my car transport that was associated with this company from NJ to WV. Donna from the company called me. She listened to my issue and frustration. She resolve the issue and all is good. Thank You.

I called Colonial once last week and once today. When they made the delivery, they told me that I had to pay $707 and I had to pay in 30 days. I called twice to pay it, but no one seemed to know what I was talking about. But my experience was good. The only complaint I had was that they told us we would have our furniture from California to Texas in five days, but it took two weeks. They called me to give me dates that it was the expected arrival, but I didn't expect it to take two weeks to get here and nobody could tell me why.

Colonial was a pleasure to deal with. The people that assisted us during the move were fabulous. They were extremely helpful. There were three of them that came out of Memphis and we were in McDonough. Then there were four that came here out of Atlanta. The second crew seemed more organized. The fact that their crew out of Memphis was a little bit late getting there may have slowed them down a little bit. On the first day, they got there at 7:30 and it was dark when they left. They packed all day. Then they started loading the next day. When they got finished, it was late that night too. We went the next day and came down. It was the next day after that that they got here.

Colonial Van Lines was very thorough with their explanation and follow-up, and they worked with me on getting the price down to which seemed affordable. The coordination, and the pickup and delivery, were better than I expected. Both of the companies that they contracted with were wonderful. The drivers for both pickup and delivery were great. They were timely and showed up exactly when they said they would.

The reps from Colonial who helped me set up were very good and professional. The cost went up a little bit but I was prepared for that. There was an 800-pound gun safe that was added to moving a bulky item cost. The crew got the moving done professionally and hauled it from Pittsburgh, Pennsylvania down to Tyler, Texas. It came two days after Christmas and I was already down here. But I was not inconvenienced at all. It was what Colonial had said and it was within the timeframe they had given me. I didn't expect it to go straight through and it sort of moved from hub to hub to make a benefit of their time and their work crews. But the timing was good enough. Everything went well.

The first person I talked to was Daniel and he is from Colonial Van Lines, and after talking with him for a little while, I felt like I could trust him more than I could some of the other ones I was talking to. He was more trustworthy-sounding, and he answered all my questions completely, and in a way that I could easily understand that made sense to me. It just kind of sucks that my stuff didn't weigh the minimal. We got rid of all my stuff.

Colonial Van Lines called me up and asked me a couple of questions, but it's pretty simple. As far as the cost, I work in logistics, and it is in line with what I was expecting. There was a thing damaged, but I told the guy I expected it. It was a flimsy table that was already beat up. The only thing is I could have gotten a better idea of when the items were getting delivered because I very much had to do a lot of following up to figure out when I was gonna get it shipped to the house.

I moved from Branson, Missouri to Saint Paul, Minnesota. They were pretty good. They did do a lot of communicating. Towards the end, right before the move, one customer service representative wasn't quite up to the same standard that the other had been. But he was still okay, but he told me a couple of times, "I'll call you tomorrow and check on something." But then he didn't do it. But it wasn't anything that was important, so it didn't bother me.

Colonial Van Lines did an amazing job and they were very impressive. They looked like they were doing it every day. The move was from Bowling Green, Ohio to Waukegan, Illinois, which was almost 300 miles. The movers did a nice job and it was far better than what I could have done if I had done it on my own.

Everything was done right, just like Colonial Van Lines said it would be. And I was very happy with it. The rep was very thorough. Also, I couldn't have been more pleased with the gentleman that actually moved me. There was one gentleman in one truck that came. He had me packed up in one day, and out of there the next. He was so good and kind.

Colonial Van Lines did a great job. Their rep gave me a good estimate. Colonial stuck to their estimate. I had to add a couple of items that are not major ones but there were several and they didn't have any trouble doing that. I just had one or two times where I had to switch between people. It wasn't too disconcerting but it could be a little bit better. The move was planned with a couple of days in between and then somebody called me and said they would do a pack and load on Sunday. Then, it seems like at the last minute, a change was made to Saturday. I have the right days now, which were within the window that it was originally quoted, but I wish they had given me a little more time.

This is update from original review. After having Donna help us with getting settlement for damage and missing items my attitude has changed toward them. She was able to resolve everything in a timely and professional manner. Donna was very nice and understanding with what happened and helped us with all issues. I would use them again.

There were some issues during the interim of our negotiations as far as the pick up and the delivery, and then they wanted to change it. But I stuck to my guns to the schedule that we had agreed on. On the way here to deliver here, they said that if they could park an 18-wheeler. I said, "Oh, yeah, you can park an 18-wheeler here. That's how people move here." So when they were talking about needing to do a transfer and to unload to another smaller vehicle, I told them that what we talked about was that once they loaded this truck here in this house, they would go on and unload it on my next place. They told me from point A to point B and that was what I expect. So, we worked that out. The little issues that we had were easy to work out and we took care of it. It worked out pretty good. My items were handled pretty good. Some boxes were crushed but I haven't even opened them yet. But so far, so good.

I was really impressed with my first contact at Colonial Van Lines. He was very knowledgeable and helpful. However, there was a little miscommunication between the driver and the person who assigned the job. The driver didn't know that they were packing the first day, and he said, "Oh, we're gonna get this done in one day." I said, "Are you sure?" When he showed up, he said, "Yeah, this is a two-day job." That threw them for a loop. The first crew that showed up in Arizona quit and left, but by the time we got the second crew in, they were really on top of it.

Colonial did not keep up with the dates they promised to pick up goods. They did not use moving truck but instead subcontracted by using a regular trailer not equipped with ramp. They did not dispatch loading and unloading crew on time. They damaged the goods. Communication was horrible about informing the status of pick up date and time.

The moving crew was very customer service oriented. The lead driver was great, and the guys who worked for him were good as well. We went over in weight and our bill was a couple thousand more than the estimate, but it was worth it.

The moving coordinator was very good and detailed. Also, the guys that came did everything they said they were going to do, and they called when they were supposed to. There were things that we were not sure of, like when exactly the delivery would be in Texas, but still, we had a time range. There was nothing that we took exception to, and none of the boxes were crushed. We'd heard from other people that they had that experience, not with Colonial, but with boxes that they packed and that arrived crushed and broken. The services that Colonial Van Lines offered worked out beautifully.

We were relocating from Indianapolis to Beaufort, South Carolina, and Colonial Van Lines did their part well. I was at the house when the movers first showed up, and they were polite, hospitable and got down to business. My wife was in South Carolina while I was up in Indy, and she was expecting this stuff. The movers showed up Tuesday morning, and everything was right in line with exactly where it should have been.

An update to my previous review: A very empathetic and diligent employee by the name of Donna reached out to me and took the time to apologize and understand my frustrations, helping us to reach a fiscal conclusion that properly compensated for the unfortunate service and broken items I had received. I appreciate her taking the time and effort to resolve this incident and assure me that it was abnormal and would be managed better in the future.

They were perfect. The guys who showed up to pack us in Atlanta did a great job. The move was flawless in Lakeland. It was a different group and it went off without a hitch.

The company responded and now I am satisfied.

Very quick response from customer service and my problem was solved within minutes. Under new management and I spoke with Donna who was very friendly, efficient and helpful. I’m extremely pleased with the new management and their quick action.

After quite a long and arduous process, it was the Resolution Department, specifically, Donna who helped us the most! Colonial has chosen a competent person who does listen and offers clear, understandable options to reach a resolution. Donna in the resolution department is the BEST and I am happy to say that we have reached a five-star agreement.

Lots of stress, lack of communication and to be overcharged use Colonial Van Lines. We have moved a lot, and it was clear from the pick up that this company does not care. Do not use this company!!!! They also overcharge and make empty promises.

Their superpower is their complete **! I moved from CA to WI back in August. Melissa ** sold me with Colonial… even when I asked that my stuff will not be brokered out to another moving company. Lie #1 they broker it to Cal Van Lines- garbage place. Look them up… They damaged my kitchen floor tile and I submitted quotes for them as asked. I get to WI and my stuff has yet to show up. In fact, they last the deadline and when I called to find out where my stuff was they did not even know and then they said it’s still in CA. Lie#2 - your stuff won’t ship out when they pick it up- they will hold it till their truck gets full and then they will go. That was never told to me by Melissa **.

They promised the world. Gave a quote, the actual was 50% more. They contracted out my move to another company (not told this up front). They could not give dates. Only vague estimates of when things would happen. They would not answer my emails or calls. I had to escalate to a VP to get answers. I asked two weeks in advance for a December 4th delivery. I was given an estimate of the 10th - 13th. On the 9th I was told the afternoon of the 10th. On the morning of the 10th we were told no, it would be the 13th. They told us twice our belongings were in storage in Utah, the driver when he finally got here said no, he have picked them up from storage in Arkansas. The support people kept saying that dispatch was contacting the driver/other company. The driver said he was only contacted once. POOR internal communications. I would not recommend them to anyone. Costly and frustrating.

I had six different people from Colonial get in contact with me and it became a little confusing. There was one main contact that I worked with the most. But there were three that I ended up having back and forth with. I also felt some of the tape and packing jobs could have been a little tighter. I tried to warn about some issues in terms of things needing boxes and that there were stairs on arrival. They said they took note of that. But then that wasn't in my initial quote. I ended up getting charged for that after the fact.

Nicholas, the first person I talked to, was extremely knowledgeable and very efficient. I was very pleased with him. He was great and knew what he was doing. He understood what I wanted and was able to do it at a reasonable cost. It was a different group than Colonial Van Lines that picked up everything. The driver and the three other people didn't speak English but they were extremely fast at working and they kept themselves busy working. They got it done and got out of here. I was gonna watch them how they packed dishes and before I knew it, they were all packed.

We had very great service from Colonial Van Lines. It was well done. Everything arrived in good shape, and they did an excellent job packing up. They were very careful, easy to work with, and neat. They were a great crew.

Colonial Van Lines is a very good company. They answered their phone and gave me a quote quickly. The pickup and delivery was on time, as they promised.

I spoke with a representative online and talked to him on the phone to get a whole set of what was going to be moved. I quoted it out to a few different companies, and Colonial had the best pricing, guarantee and timeline. They picked up on a Saturday and delivered on Tuesday. It was fast. I talked to the driver and I had an account manager who walked me through the process. It was smooth and efficient. I definitely would use Colonial Van Lines again.

The experience with Colonial was great. They came and moved us from Mississippi to Atlanta. We have no complaints at all with the service or the quality of their work or the courtesy. The communication was good. They told us they would pick it up on a Tuesday and they would have it to us on Thursday or Friday. They started for Mississippi at six o'clock from my house, and at 8:30 Wednesday morning, they were sitting in my apartment in Atlanta, Georgia to unload. If I would be moving in the future, I'd use them again. I wish they'd have been cheaper, but I know it costs a lot to move cross-country.

It was a good experience for a cross-country move. Our rep, Annie, was great. Everybody was a pleasure to work with. They showed up and got it done professionally. There were lots of communication. We packed our own house. But we had a couple of items that were TVs. They brought some mattress bags for them. We added a couple additional items to the list, and we had an extra charge of $600 which is minimal.

Colonial Van Lines does not have the lowest price, but they provide more coverage and better customer service through the whole process. They are great to work with from start to finish. The person that came out for the belongings was super nice. He was communicating with me regarding the process or next steps were. I love him. I'd use him again.

Donna (part of the resolution team) was the only part of this moving company that was positive. The moving company was uncommunicative and disorganized. Donna helped resolved all the issues I have with this company.

The move with Colonial was fine. One item was left, but it wasn't a big deal. It was a positive experience.

We were both retired military and we had our house packed up and moved into storage. So, I was able to forward them a copy of the military moving company and what they boxed up and put into storage. I was able to hand it to the rep and he was able to look at that and give me a direct quote. We came in at about 1,000 pounds below what we had estimated and the bill didn't change. But if we had come in 1,000 pounds over, that bill would have gone up. Another issue that we had was we were given a 72-hour window to be at said location because we're not living in New Mexico anymore. So, we flew out to New Mexico and sat there for 72 hours. They busted the 72-hour window by about 36 hours. So we had to stay in New Mexico an extra night.