Colonial Van Lines Reviews

I did a relocation for my work and Colonial was super responsive to my inquiries. When I talked to them on the phone, they were super helpful and seemed very responsive. The moving coordinator was very comprehensive, asked me really good questions, and got me to a basic understanding of what the process was gonna be. So, it was very easy going. He also set accurate expectations of the services and I didn't have any discrepancies.

There was a website that I looked up for cross-country moving and Colonial Van Lines was one of the recommended companies. Out of the five options that were there, they're like the easiest one. The move was from Houston to Fort Lauderdale, Florida. I only had about two weeks from when I had to call and get a quote before I had to report to my new job in Fort Lauderdale. Any other moving company probably wouldn’t want to handle that, but Colonial was able to and they did it really well. When the stuff was supposed to arrive at the new apartment, it was like a day delay because the van had an issue and broke down and the guys moving, but for that to be the only hiccup was incredible.

Colonial Van Lines was really good about getting back to you and calling you pretty much constantly about the move. What bothers me about them most of all was that when I found that they were gonna sub it out, I asked them if they were a moving company. They said they do that and that they have their trucks but they have to sub this one out. I told them I didn't like that very much but I was kind of under the gun where I had to leave and I couldn't put it off, so that was fine.

My husband got a job so we needed to move our stuff to a new state. I Googled Colonial, found good ratings and I called them. The reps were very pleasant and Colonial was very efficient on when they would be able to make the move. They said that once they pick up the load, they would have a five to seven day window to move the stuff. My husband and I booked our return tickets so we would be here after five days. But our 5th day was going to fall on the day that we were supposed to land, which was on a Wednesday. So we called the company and asked them if they could tell the driver to come the next day. They said no and the company, by their laws, was adamant on that. That really bugged us and we ended up paying for the driver's stay overnight and that came out of our paycheck, and I didn't like that at all.

We were moving to a new house in another state about 500 miles. Colonial Van Lines helped pack some things but most of what we've had was box still packed already except for some furniture. The quote was fairly accurate. We came in a little under, which was nice, which meant we didn't have quite as much to pay at the delivery. Everyone involved did a decent job. The men who loaded were subcontractors, and they worked hard, got it done quickly and followed directions well. I would recommend them to someone else. The communication with the manager who was running it was a little spotty. The company switched managers in midstream and all of sudden, we had to talk to someone different. But other than that, everything got there just fine without any damage. So, I'm quite pleased with the result.

I didn’t have the best experience with the logistics company. I was making sure that someone could pay for their transportation with all certified funds and that they never have to show up somewhere with cash. When my car did arrive, I was told that I had to get half of my money in cash. It couldn't be in certified funds. I had to send the remaining portion of that money via Venmo. It didn’t seem like the best option because I was meeting them on a street where I had cash on me that I had to be giving directly in public. It was creating a number of safety issues. Also, the timing was off by several hours. I was told my car could be picked up that Friday night, and then it was changed to Saturday morning. Had I known that ahead of time, it would have been easier for me because I was coordinating from across the country.

Colonial Van Lines are very nice people. I had to go to Florida. It was 1,200 miles. I had the option with Colonial to do this long drive. Some local transportation companies didn’t do that. But something was wrong because when the truck was in my home, the guy came with a little truck and they were supposed to have a little bigger sized truck. The guy had to rent a U-Haul to pick my stuff from my home. Then he was starting to complain to me that I had more things than he expected because the volume here was this one and the volume would be more than that. So I had to pay more But other than that, it was okay. Colonial outsource their service and they don’t have people that speak English that much. It was difficult to communicate with them.

Eventually, I was able to come to a satisfactory resolution and had the review updated to 5 Stars due to Donna’s efforts in the resolution department.

I looked up on the internet then I went with Colonial Van Lines because they have a 5-star. I talked to a guy by the name of Drexel and he sounded really good. He sounded like he was sure to his word and it all went well in the beginning. But at the end, the price got jacked up quite a bit when he dropped off all my furniture. The price was quoted a little over 13,000 but on the day that they got my furniture to the house, it was almost 19,000. I went into a panic-crying attack. We scrambled for some money and paid Miguel, the driver, because he said he had to get his money right then. We're newbies to all these moving stuff so we just paid him.

At the time, I thought Colonial did their own trucks, but it turned out they were broker, but the price was still great. The coordinator was good. It turned out to be more money than I thought it would, but that was just on account of since it was the first apartment, I didn’t think there would be many boxes. They started seeing a furnished apartment where I wasn’t moving the furniture. There was gonna be a certain amount of boxes. But it turned out I had a ton more stuff and there were a lot more boxes than I thought there would be So that wasn’t their fault. The account manager was great. She called frequently to update things on how the progress of the truck was coming along and did the truck arrived okay and how the movers were. Colonial was very good in keeping in touch and the move went very well.

I used Colonial based on their reviews, and they were always on top of things, like calling me and putting me on the notice. However, I’m not happy about a few things. One is that the movers wouldn’t move one particular furniture because they needed to take it out from my window. I had to bring somebody else to remove the window so they can remove the actual furniture. That really took a lot of my time for that day. So, that’s awful. The second one is that, when I received the quote, they told me that the quote was a little bit higher just in case I needed more boxes. But at the end, I paid a couple of hundred more. And I didn’t bring all my stuff. There were some stuff that I gave away, and still, my payment was higher. Finally, the timing - they arrived really late. They gave me a window, but although they called me and told me where they were, they came one week after. I had to buy some stuff, like clothes.

Colonial Van Lines was recommended by my friend who had his move in 2017. I moved from North Carolina to California in ’17 and the experience was good so I went with Colonial for the recent move. There was great communication and the service expected was provided. The moving coordinators, in both cases, in ’17 and ’19, were very communicative. Timing-wise, they only mentioned during when I have the appointment set up that it would be plus or minus one day, but at the very day, it was also the same thing. They didn’t deviate much. Even the price value was on point on what they mentioned.

I did a quick search online and Colonial showed up. I spoke to them and they were pretty quick to get back to me about what offers they had and I said okay. The coordinator was very professional. Moving was great as well. Everything was done on time and as promised. The movers kept following up to make sure that everything was done right and I was able to reach them whenever I wanted to. I was overcharged which they mentioned to me before so weight was much lesser. Colonial was supposed to issue a refund and they followed up about it but I haven’t heard from them after that. They said they’re still working on it and that I should get it soon, but it has been taking quite a while. I’ve been waiting for almost a couple of months now on that and I don’t understand why it should take this long.

They have better reviews. Their service was almost accurate and the representatives were good. Everything went smoothly.

Updated on 3/2/2020: Donna in the claims department is great and is working right now on some issues, but if things go well out I'll update my review.

We were in St. Cloud, Minnesota and I tried to go through 2 big companies for this move. Mayflower said they won't be able to do it. The other company, Allied, has a quotation that was a little bit higher and they had little bit more delayed time as they wouldn't be available for another 5 or 6 days. So, I ended with Colonial and the coordinator did a good job doing the over the phone quotation. We talked about what's in every room and he asked about furniture, bookcases, and all those things. However, we had only 4,200 or 4,300 pounds but they estimated 5,300. Then he asked us to wait a little bit more for the packaging cost. Also, compared with Allied, they were able to send representatives in person who took a look at the house. And based on his actual visit, he estimated a different quote but the weight was similar in both quotations.

I looked at the reviews and talked to the providers, and everything was okay. The rates and the time of delivery were acceptable, so we thought Colonial was better over the others. Everything went smooth as we expected. We didn’t have any delays in pick-up or delivery. This is the total fourth time we are moving, so in my experience, they did a great job. Overall, we are completely satisfied.

Colonial Van Lines was able to lock in a time that worked for my move faster than some of the other companies. Everything was explained by the coordinator and it all went perfectly well. They moved a four-bedroom house about 1,100 miles. But the loading and unloading were really slow and took nine hours on each end. The expectation they set was okay on the front end. But on the back end, instead of getting at least a 48-hour notice of when the movers would be at the new house, we had about 15 hours. So, we left Arizona as soon as we got the notification and met the movers at the new house right then. It was not ideal from that end.

We were in a place in the United States where the local moving companies wouldn't move us across country, and then the big companies refused to come to us because it was a tricky place to access. It took us 4 months to find somebody that would actually agree to come out and move us. So, I chose Colonial because we were stuck. And we needed somebody to come and pack our house and drive us to our new place 4,000 miles across the country.

I was on the internet and I called Colonial Van Lines for an appointment. The young lady who I talked to was very knowledgeable. I wanted them to move my thing because I was selling my house, and everything worked out wonderfully. They couldn’t get the truck down the street because the streets were narrow but they drove in, so it was delivered fine. It was a great job. I wish that I had truly hired them for the whole job. The guy didn’t pay me on time so I had to cancel out with Colonial because he had to get an extension to buy the house. It was eight days passed when they were supposed to move. It was a nightmare. But I had a nice experience with Colonial Van Lines. I enjoyed them. They answered the call and delivered on time. I was very pleased.

They had a four-story walk-up to go down and the weight was 7,200 pounds. It was almost $2,000 more than what I had been given an estimate for , so that was not good. I wish that they would have somebody come out and look before I get an estimate that’s under $3,000. They had estimated it at 5,000, and the original quote was 2,800. Then it kept going up and up. It ended up being close to $4,500. I had no choice then. It was already too late. Everything was on the truck.

Colonial Van Lines didn’t send a big enough truck first, so we had to do two loads. It was all right. I've never done this move before, so I didn’t really know what to expect. But I hope to not do it again. It was delayed and we didn’t get our stuff ‘til much later than our window, but we have it now. The Colonial reps were fine, it was the actual moving people that had issues, but nothing huge.

I was gonna go with a different company, and then my mom said Colonial Van Lines was around when she was a kid. She was really distrusting. She doesn't really trust the other companies because they're all new. I liked Colonial Van Lines. I had a good experience with them. They were friendly, fast and very open. I really liked how the guy that shipped our vehicles acted. He was nice and he did a good job. Everything was well coordinated on the phone with all the different people that we talked to throughout the process. Everything was satisfactory. They came the day after we got here, which was great, so we didn't have to stay in a hotel for one night. And they got here right on time. Everything was perfect. I watched them do what they did and they did an adequate job. We had a few small things break, but they were really delicate anyway.

When I was choosing providers, I did the prices and it seemed like Colonial's price was right. I gave them a deposit of half of it, but the cost was a lot more higher than what I expected it to be when the actual move took place. The final cost was about 2,000 more so it was a little bit more expensive than what I planned on. Then, when we got here, there was a picture frame that is busted at the bottom and a hamster cage got broken. The grill was messed up as well but I fixed it. Other than those, the move was okay. The Colonial people were friendly and very respectful. They picked up at the time that they told they were going to and they dropped off at the time they said they were going to. So, that worked out all great.

There was a day’s delay at the beginning of my move just because of the weather. The truck was away. There were also some problems with the receiving end because we expected to be done. But Colonial had good people that worked hard. The coordinator was easy to work with and he kept everybody busy so I was happy with that. He was good. My stuff was left in the garage instead of down in my basement. I had to move them. There were also a few things that were destroyed in the move -- a lamp and a couple of bookcases and so forth. But for the most part, the move went well.

My brother and I were moving from Florida to Ohio and saw a Colonial Van Lines ad. When I called and talked to the customer service people, they seemed very professional and the price seemed fair. The rep answered all my questions and was very helpful. What she quoted was accurate, however, we ended up having more things than we thought and the cost was more. But that was nobody's fault.

I talked to many movers who said, "This is the best deal. You should hurry up and do it.” Colonial didn't do that approach. They weren't pushy. They also followed through the whole time. Before a mover came, they told me what to expect. They also told me when the mover was within an hour of where I was. Everything they told me they were gonna do, they did. The people who picked up the furniture were professional. And after they left, Colonial called me again and asked me if the movers came. I also didn't expect my stuff to come in that early. The whole time, they were with me. And even after, they still did the same thing. I was very impressed with them.

Everybody at Colonial Van Lines was very communicative, efficient, and kind. One of my boxes got a little crushed, but it’s okay. All in all, my experience with them was great.

I read some of the reviews and those of Colonial were more impressive to me than any of the others. My first encounter with them was that they were about a whole week late on when the driver was supposed to arrive. Nevertheless, when he arrived he made up for all the inconvenience. He was very nice and very thorough. Even though it was just him driving the truck and loading the truck, he loaded everything up in one day and then came back the next day and loaded it in the truck. He was on time when he said he would get to New Jersey, and he unloaded the furniture, again, all by himself. My wife was as impressed with them as I was, too. When he unloaded that furniture, she went out and got some Chinese food and the three of us sat there and enjoyed the food.

My family is in Washington D.C. and I was in Nevada. I'm getting elderly and they wanted me a little bit closer in case I have a heart attack. Plus, my grandkids don't know how to swear properly, so my daughter wanted me out there to teach them how to swear. I looked online and Colonial Van Lines had the highest rating. My experience with their moving coordinator was outstanding, too. They called me all my time, almost every day, and there was no significant problem with the move.

It seemed like Colonial Van Lines sent me from one person to the next. The one that started out was the one that you sign up with and I didn’t realize that he wasn’t the one that would be the follow-up person. Also, they hire people that have a hard time speaking English. So, it was kinda hard to tell them where to do things, but they seemed to understand the motions and they seemed to do well with it all. The head guy was a little bit hard to understand but he was on the ball. I would go through them again if I have to do this again but I would like them to give me reimbursement for the night table that they forgot. I’m relieved that I found it. I thought it got lost but it’s just that they didn’t pick it up and I was charged for it.

I was moving a studio apartment from Charlotte to Florida, and Colonial's rep was super friendly and super conversational. They answered all my questions. The process was about as seamless as you could make it, which is one reason why I wanted to use a big moving company versus smaller local ones and save a few bucks. I figured spend the money, get people that are used to it, get at it and make my life a lot easier. And it did work out. They moved it all out in the morning, probably no more than 2 hours tops, and got it to Florida within 3 days.

Colonial Van Lines was cheaper and for the most part, their customer service was okay. It was a little difficult getting a time scheduled to have things delivered, but they were polite. I did have a minor complaint though with the actual delivery. My things got delivered in October but I never got my TV. I sent them an email and they didn't really do anything with it. I ended up calling them. And finally, a couple weeks after that, they sent me a form. I’m a medical resident so I’ve had other stuff. I still have to fill it out.

I have to admit this whole process had me nervous after reading reviews on moving companies in general. I have to say that I was pleasantly surprised by the great job Colonial did. They were on time, very careful with my belongings. They arrived to my new house on the promised date. NOTHING was damaged! They put together everything that they took apart. I am SO happy how stress free they made it. My only negative was I thought it was too expensive. I moved a 2 bedroom from LA to Phoenix for ~ $7K. But again with everything else, zero complaints. From my experience, I can easily recommend this company.

Everything was very good with Colonial Van Lines except it took quite a while to get from point A to point B. Still, it was within the range and I would recommend them again.

I did some research on ratings, more than anything, and the ratings were better for Colonial. The representative who helped me with getting everything set up for the move was very helpful. The account manager was helpful as well and answered any questions that I had.

Colonial Van Lines Movers were very good on picking up my stuff which was approx. 11000 Lbs. It took a while to get the delivery but overall I was satisfied with them, It would have been better to have shopped around but I was on a tight schedule and they came across and got the job done.

Colonial Van Lines did an OUTSTANDING job. They were on time for the packing of my home, Many large and small glass objects were move. Nothing broken. They arrived at my new home within minutes of the appointed time. Unpacked all my belongings with no issues. All in all they did a great job.

I found Colonial Van Lines online when I was doing a research. Their customer service handled my account well, and they were professional. When I was coming from Texas, the guys wrapped an expensive armoire that had an antique glass on top of it -- I guess they didn’t realize that the glass moves or they didn’t try to remove it, but they wrapped it with the glass on. When they came here, the guys did not know anything about the glass. So, when they took off the cloth on top of it, the glass fell and broke -- I’m not sure how in the world I’m going to replace it. Also, on the stools, some of them were bent. The arm was broken on a dining chair, too, and it was taped back together, so I found that a little flimsy.

Updated on 03/09/2020: Good morning. I was recently contacted by Donna, of Colonial Van Lines. Donna wanted to discuss and understand, my relocation in November of 2019. Donna took the time to listen and apparently documenting my concerns while appropriately reiterating, that my experience was not inline with the company's policies, goals and best practices. Donna assured me, that my concerns will be taken seriously to resolution. I am happy to say, 3 weeks later, Donna called to discuss the resolution, which was accepted by both parties. Because of Donna, Colonial Van Lines, will be a moving option going forward. Donna’s integrity and honesty gives Colonial Vanlines 100 ⭐️s ???? Since the Maximum is 5, here goes ⭐️⭐️⭐️⭐️⭐️

I had a really horrible experience in February of this past year with another moving company. Then, I had to move again unexpectedly and I needed to find a moving company that I can trust. My parents used Colonial back in the 1980s so I used them. It was a wonderful move in every way.

Denise had her belongings moved from here in California to Virginia. Being a friend of hers, I agreed to go supervise the moving of her property. Colonial Van Lines was a little late at the end of the day. Initially, the truck that they were gonna bring was an 18-wheeler, but I said that the storage unit was so tight. They had to bring a different truck than what they originally said. They already had three loads on it and we had the last portion of the truck. By the time we got started, it was about 5 o’clock and it was well after 7:00 when we got done. However, I was highly impressed with the care they took to make sure stuff was wrapped. They spared no expense to make sure things didn’t get destroyed or damaged. I’d hire them again on the spot.

I went online and we compared some different moving companies. We were pleased with the quote we received from Colonial Van Lines compared to the final cost. The moving coordinator was very helpful. On the day of the move, the guys were friendly and they seemed to take care of our possessions. They were also great with the delivery and it was delivered within the expected timeframe. Allan from Walsh was on top of everything, and he was a good communicator. We were pleased on both ends. They were very polite and good to work with, so we were happy. Everything was great. We did not have any breakage, but we had a little chip on our bed that is not anywhere noticeable, so it was not a big deal.

We went with Colonial Van lines because of the price and the ConsumerAffairs recommendation. We had a move from Homestead, Florida, which is south of Miami, to New Orleans. Everybody I spoke to on the phone was good. The people who assisted during the move were courteous and knowledgeable. The price was higher than what I was quoted, but this was because they did not know exactly how much I had over the phone -- our house was for sale and they just looked at MLS pictures and we went through each room. It then ended up being a lot more than what I expected.

I decided to hire Colonial because they had a good price and also because I read good reviews before hiring them. I moved from New Jersey to Miami and I made a special request that they also ship my car. All the other items were just regular shipping. They picked up my household goods on October 25th and they delivered on December 23rd, the day I requested them to deliver. Their customer service was great. The manager, the one responsible for the job, called me and gave me status of the moving. She was also always available to answer any questions that I had.

I moved from Bridgewater, Massachusetts to Winter Garden, Florida, and when I contacted Colonial plus a few other companies they were much more reasonable. The sales representative who originally sold us the account and set it all up was outstanding. She was informative with us all the way. She followed up with us. I just recently talked to her a few days ago and she was excellent.The driver/movers were late arriving on the arrival time. However, they were informative and told us why. They were stuck in traffic and that wasn’t an issue. And when they got here they did an excellent job. The delivery was right as they told us it would be. They told us it would take approximately two weeks and it was exactly that.

I was happy with Colonial's service. At the end of the day the stuff got picked up and delivered safely. The number one important thing was it was all there in a good condition. That's kind of the number one and number two criteria for evaluating a mover from my perspective. There were a few hiccups. There was a miscommunication on availability initially. I had a little bit of some unusual requirement and that I needed a availability window, both that was on short notice and also kind of specific. And so, we started a little bit to get that set up. But ultimately, what happened was satisfactory to me.

I would recommend this company to my family and friends for all their moving needs. They were awesome to work with. They call you when they say they will. They call you after the delivery is completed. They are awesome from time to answering questions to inventory list and time to show up.

I was very impressed with Colonial Van Lines. I like the service and the follow-up. When they gave me the quote it was done over the phone by looking online at my home because it was put on the market and sold, so all the rooms were there. We went over everything that was gonna be taken, as opposed to other companies that I got to come to my home, and never showed up. So that made me decide to go with Colonial. I didn’t have any issues as far as scheduling during the move. There were a couple of things that broke, but it’s fine. Delivery was great. The guys that came were both great. Everything was as promised so I was very happy with Colonial.

The driver was checking things down at the truck when they were unloading, but there was no way we could check things in the house. They were just firing the stuff in so fast. They were taking things to this room or that room and we never had a chance to check to see what the number of the carton was. We had a couple of boxes that we knew weren’t ours and sent it back, but then we somehow have lost a couple of boxes. I was not happy with the way they unloaded. It went sloppily and felt rushed. Everything else went well though. Colonial Van Lines had a good price and what we paid was close to the quote we received, especially when we had such a long distance to move, which was hard to estimate. I was relatively pleased with the way it ended up.

We moved from California to Nevada and I felt somewhat comfortable working with Colonial Van Lines, but most moving companies misquote. They can hold your stuff hostage and get double what they said. I tried to go with a company that had better reviews, which aren’t necessarily good reviews. There just weren’t as many bad ones. They did the estimate over the phone. I told them the size of the house we were moving from and they took a guess based on what I described and how many boxes they thought I needed. Originally, they quoted about 5,000 pounds, but it ended up being a little over 9,000. It was a really bad misquote. Also, the first guy told me that he was gonna be my guy from start to finish, but then, I got multiple phone calls from about six different people. They bounced me around from different places. I was satisfied with my stuff getting here, but I was dissatisfied with how poorly the whole process went.

Everything went fairly fine in my experience with Colonial Van Lines except for a little bit of a problem on scheduling. On the front end, they told us they would call us within 48 hours to let us know when they would be coming. We ended up having to call them to find out when they were coming. I had to keep calling to ask, "Exactly what time do you think you'll be here?" and everything. Then on the back end, the timing of delivery kept getting changed as far as, "We will be there in so many hours." So, the part of the scheduling pace of when they were gonna show up kept getting pushed and they may not have realized exactly how far it was from where they were coming. But otherwise, the guy in-charge, Jeff, did a beautiful job. He kept us informed and said, "This is what I need you to do. Tell the people where to put things, tell people what you want." So, that went very well.

I got ahold of three companies and left messages, and Colonial Van Lines was the only one that called me back in a timely manner. They were really easy to work with. They were really good guys. I worked with Mitsy and she was nice. She was a kick. I liked her a lot. She was very helpful. It’s a stressful time. I’m getting divorced and I’m moving halfway across the country. But it went all right.

I liked the price that Colonial had and they seemed to know what they were doing. I got a really good guy as my rep and he really did well. He needs a raise. The service and the expectations he set were really good. Everything went well with Colonial. The only thing that was not okay was the fact that they sent a semi van when they should have sent a box strip. Our apartment wasn’t accessible by a semi so they had to rent a shuttle and tried charging us 400 bucks. I seeded it and they faxed it off and refunded me. Once that was done, everything was 100% fine. Also, my rep said that there wasn’t supposed to be a semi van. When I told him there was and I got charged for the shuttle, he made sure I didn’t get charged in the end.

Adding to my post. Donna again was tremendous in the resolutions department to help get a satisfactory result after the above issues.

Colonial Van Lines gave me a good price and they asked more thorough questions. They told me a time when they would be at the storage unit, but I hadn't relocated yet so I told my dad that time. He took the whole day off of work to meet them but they had overslept, so he had to wait a lot longer. Other than that, my dad said that the two guys were nice. My stuff is still in storage, but everything from packing and moving and placing my stuff in the storage went fine.

Colonial Lines was very professional and they did everything through what I would’ve assumed was normal procedures. Talking with the coordinator was fine. However, they’re used to dealing with one individual moving their stuff. There were two parties in my case ‘cause I was moving my parents in from out-of-state down here to Columbia, Tennessee. In some cases, they ended up calling me when they needed to call my dad. I said, “I can’t answer that question ‘cause I’m not there.” And they said, “Oh, okay. Well, we’ll give them a call.” So, they kept in touch with me and kept me informed.

We were looking at PODS and then we decided we couldn't do it. I found Colonial online and they were on a list of different companies that we were gonna call. I was gonna do a couple more checks on other companies, but Colonial's price sounded reasonable when we called them. What I'm comparing the cost to is the $5,000 that a friend of mine spent when she moved across within our old town. So, when they said it was 7,000 to move across the country, we thought, "Well, then that's pretty reasonable." And compared to PODS, it was $1,000 more and we'd be doing all the work. In hindsight, maybe we should have checked a couple other companies. But we went with them since we were at a point where we just wanted to get it done.

Updated on 1/28/2020: I used Colonial Van Lines a few months ago to move some household goods from New Jersey to Ohio. Upon delivery, some of my furniture was damaged. I filed a claim and they did resolve this problem satisfactorily. Therefore, I am giving Colonial a five star rating because they went all out to process the claim for me and apologized numerous times for the damages. Now I would recommend them. In fact, when I ship the rest of my household possessions I will call Colonial.

In my experience, everything was fine with Colonial Van Lines. Their moving contractors were very courteous and they put stuff where I needed them to. Setting up the appointment was fine as well.

Everything went smoothly and the young men who came to the house were very courteous and very professional. I was very impressed with them. Also, they were prompt.

I needed to move one piece of antique furniture from Florida to Pennsylvania. I contacted one moving company that was a whole lot less expensive and then I thought that it was not a good way to go about it. I can't just look at it from how much it's gonna cost. I looked up the company online and they broke everything in the truck. And the timing was all bad and they didn't do things right. And then, I went online and searched what would be the highest recommended company and it came up with Colonial Van Lines. Nicolas, my contact person, was very confident and was very easy to understand. I was just moving one piece of furniture and he had to read through a lot of different things about packing up a whole house. It was a little bit amusing because this was a very different situation than what they would normally do.

Colonial Van Lines popped up first when I was doing a web search and their reviews looked great so I decided to go with them. The people who picked up my stuff were very professional and they did a very good job packing. Everything was on schedule so everything was delivered properly and set up. Also, the quote they gave me was very accurate.

Initially given a two-day pickup and delivery window. (Wed-Thurs pickup). Notified 1st time Mon that pickup would be am Thurs. Notified 2nd time on am Wed it would be evening of Thurs. Notified 3rd time on Thurs that it would be Fri am. The mover actually showed up at 2pm Friday and took over 5 hours to load with a 2 man crew (Driver sat in cab). They were supposed to also pack, but we ended up packing everything and helping load. We also ended up helping unload with same two man crew after driving to new state during middle of the night. Lost time at work due to Colonial failing to work with a good crew who could handle our business.

Everything was pretty good in the beginning. The only problem I had a little bit was with communication when the movers were gonna be there. I didn’t know when they were coming. I was in Missouri and the pick up was in Tennessee. It’s an eight-hour ride and I ended up wasting a day because I went up there a day early because they couldn’t nail it down within two days. It took more than two days of when it was gonna be. So that was a little inconvenient. It wasn’t that bad. I still had to go up there anyway. But I ended up having to pay for a hotel for an extra day. Their stuff was all packed up at the house and there was nowhere to sleep. But other than that, it was pretty good.

I was moving across the country and when I was first starting my search for a moving company, I filled out a form on some website and kind of instantly got bombarded by a lot of moving companies. Those self-move companies where they drop off a pod or a container and you put your stuff in it were the cheapest. Colonial Van Lines was just a few hundred dollars more, and it was the full service with labor and everything included. So the price was pretty much acceptable.

I was looking for someone that moves from New York to Florida. At the time, I had a month to move down and at first, Colonial couldn't, but they said they would do it for me. They said they had to move stuff around to get me down there. But the last time, the second time, they held the furniture for over a month, almost two months. Down in Florida, the housing authority is a lot slower, than New York, and Colonial helped me out no matter what.

Colonial Van Lines was the only one that gave me a quote. But the quote was really different, with 50% different from what I actually pay at the end, so there was a bit of an issue. Colonial should make sure though that the inventory is done properly. Because everything is done over the phone, they don’t really see what you have, and that’s why there is a price difference. But I really don’t have any option so I had to go with them. They already had my information from a previous move, and so, we basically just updated the quote. My move was across the country, from Louisiana to Washington, which took 12 days. The movers were fast and they packed the house in a couple of hours. Unpacking or unloading was just as fast as loading. It took a little bit for them to get here, but of course, it was very far away.

I checked three companies, quotes, reviews online, and Colonial had the best condition. They were not the cheapest nor the most expensive, but I saw good reviews so I went with it. Everything went well. As soon as the moving process started, everything was good to go. Moreover, the move was right on time for us. We moved from Georgia to Colorado and were on the road as well. It was a long trip so the three or four days that it took them worked really well for us.

We were working on a very short timeframe and Colonial was the most available. They were able to make it work, which is cool. The coordinator who did the estimate and the quotes of the move was really easy to work with. The expectations were set perfectly. We moved our store location from Chicago to Los Angeles, and the people who I worked with in Chicago were subcontracted, but they were awesome. They were super efficient and friendly and really easy to work with. Everything went great.

I got the most hands-on customer service I’ve ever seen in my entire life with Colonial Van Lines. However, I keep getting calls regarding my experience. Their director of customer relations asked for my feedback after I got asked for feedback by his underling, and which was after I got asked for feedback by somebody else. I have given them so much feedback already and at this point, maybe less customer touches and less asking me for feedback when the service is done would probably be the best thing.

At first, the experience with Colonial Van Lines was a little shaky. I contracted them, signed an agreement and got the estimated quote over the phone. The first quote that was given to me was $3,800. It’s good for them to come out and look at what we got and then give a quote instead of giving an estimate over the phone, because they can forget things or they could have more than they think.

My husband was assigned to a different plant which was still with the same company. I went through a relocation company and the movers they picked to do the move for us were sky-high, so we did a self-move. I started researching and found that Colonial was located in Sparks, Nevada. It had a local office and they had good ratings. The rep I had was very professional, quick to respond, and was very helpful. Their drivers were excellent too. Also, I was given a very accurate expectation. The price came under the estimate.

We had a great experience with Colonial Van Lines. They picked up a mess made by another mover and got us across the country. The other company's guy showed up on a Friday, freaked out, got mad, and left. Colonial Van Lines was there the following Friday, which was how much notice I gave them. They made me feel very well taken care of and that they were gonna get it handled. They were thorough and I didn’t feel like I had to worry about something going wrong again.

The customer service was pretty good. It was about a 350-mile move and I was in a temporary housing situation, so I didn't have a rush for them to get my belongings. They took two days or something and it was what we agreed on.

Moving is never easy and I suspect dealing with stressed-out customers is an unpleasant task. Donna at Colonial Van Lines kept a great attitude and worked diligently to help my family with complaints and concerns about our move. Thank you, Donna!

I was choosing another company, but they lied to me with the pick-up, so I was getting something quickly. When I called Colonial Van Lines, they really found me a place for the same day pick-up and it was good as well as the delivery. The person who went to our house to do the pick-up was excellent, really gentleman. They really found everything quickly and everything was excellent.

The service was excellent and they were professional. I was dissatisfied with the price, this was my own fault because I did not shop around. It's not the fee itself, it is because I had less to move than the minimum. Customer service was excellent keeping me updated. One suggestion would be to make a note on the account that this was not a move, my mother died & I was taking some of her things. Yet they acted like I was moving, after I repeatedly told them I was not.

My move was great from start to finish. The estimator did a great job in preparing the quote. Once I checked other companies quotes and signed a contract I had a team assigned to ensure an efficient and on time move. The QA team was in contact before and after the actual move. The movers were professional and quick. They showed up on time and delivered on time. Made a stressful activity much less stressful.

Moving from San Francisco to Seattle, we used Colonial Van Lines and the process went smoothly. We had to call them several times to get a lot of the details that we felt we needed and they gave us accurate information. They were also very accommodating when we had questions. It rained most of the day during the delivery and the delivery stopped when it was raining heavily, which was a good thing. And then it continued when the rain would let up. The folks that delivered were confident, and they didn’t leave a mess behind or track copious amounts of dirt. They seemed to be conscientious about making sure that our place didn’t get dirty as a result of the move. All in all, it was a very good experience.

Our experience using Colonial Van Lines went very well overall. We are missing a few items, which we have talked with Candice about, but we haven’t heard anything back on those. Also, during the pack-up and at the beginning of it, we were told that the crew was going to be at our place between 8:00 AM and noon. But they didn’t get there ‘til 4:30 PM, which made for a very late night and we didn’t get out from the packing up ‘til 11:30 at night. I don't think they were in sync with dispatch at all. Also, it costed us an extra hotel room ‘cause we were driving down to South Carolina.

I contacted Donna ** who was very helpful. She wasn't able to get my stuff to me any faster, but she was able to make it so I only paid what I was quoted. She went above and beyond and most importantly, listened to what had happened, and did what she could do to make it better. THANK YOU DONNA! Because of Donna's hard work, I have changed the star rating.

Everything was fantastic in my experience using Colonial Van Lines. Everything was as per my expectation. The coordinator was fantastic and she has done very tremendous job.

Colonial Van Lines was able to help us out so quickly with last-minute moving. My husband is in the military, so he is gone a lot. I figured I’d stay at home and not have a rent payment and save money. The moving team that we had was really nice, polite, accommodating and professional. However, the price was a little different than what we expected. We got an estimate of 2,500 and thought the cost would stay under 3,000, but the cost ended up being over that so we were a little confused. Other than that, if somebody had a last-minute move like I did, I’d say they should try Colonial Van Lines out.

We have come to a satisfactory resolution with Colonial Van Lines thanks to the work of Donna in the resolution department.

The customer service was really good at the start. But my experience with the moving coordinator wasn't that good. I didn't even know when they were going to pick up my stuff. And then they tried to push back another day the timeframe they told me they were gonna pick up my stuff. But we had plans to move the day before. So they finally got someone out there in the afternoon and was able to do that, but it was kind of stressful. The problem was that there was no communication whatsoever. I had to call them the day before my move and make sure that it was still on track. And then they told me they were not gonna be able to move us until the next day. I kinda threw a little fit, and then they told me they could get someone out there for me.

I Google-searched and called Colonial Van Lines. They were super helpful and gave me a bunch of information. They asked me to go through the items that I’d be moving, and then the rep sent me over a quote right away, which was really nice, so I could talk to my husband about it. It took a couple of days, and then we signed the contract. Everything worked out as planned. The only downfall was there was one day when our stuff was supposed to arrive, where the phone number didn’t work. It just kept ringing and said, “Out of service,” which was a little concerning. That was for the full day.

I relocated down to Florida. Colonial Van Lines was the second one I called and they were the cheapest. The moving coordinator was nice, very helpful and very accurate with the services and expectations that he set. I'd recommend them.

We're military and we retired here in Texas but some of my belongings were in Maryland. My mom was housing them. So once we reached the end of our duty, we had the movers go over there, collect my belongings and then relocate them back here to Texas. Everything was there and the team that delivered was awesome.

I was moving out of state because of work. Colonial Van Lines' marketing made me choose them over other moving companies, and the fact that they were a slightly bigger van line. Their coordinators were good. However, the quote that I got from them was almost 40% higher than what I actually wound up paying. But I heard that it was common among all moving companies. We, as consumers, tend to under guess how much stuff we have. Also, there was trouble with their scheduling. They lost my schedule for a couple of days and I missed work because I was hanging out at the house waiting for somebody to show up. That was such a pain. But overall, I got back on the phone with them and they set me up two days later. I expected goof-ups in anything this day and age. It happens. But they did a good job. The pick up guy and the drop off guy were great.

Donna was great. Giving five stars for her work in a resolution which is fair.

We used Colonial's services and everything was fantastic. The only thing was that the marble on top of our dresser was broken when they brought all of our stuff to our home. My wife has reported it to them but they never answered us. We expected that somebody would at least call us, even to say they cannot do anything, but that did not happen.

Thank you Donna for helping us resolve our issue. We are sad our items were lost, and at first it seemed that we were not being heard when we tried to file a claim. I appreciate your help Donna in hearing our story and helping us receive a fair compensation for our lost items. I give Donna Five Stars for her help with our case.

Everything went well with Colonial Van Lines. We had some hiccups with the truck that they sent, but they were kind and worked with us to get everything up here. Based on our estimates as well as the gentleman that came out and estimated the materials we had to move, the truck that they sent was way too small, so we were not able to move everything with a single move. We ended up trying to re-book with Colonial to bring what was in the storage building and what was left at the apartment. And they were unable to pick up on the day that they said.

I got a new job in Tampa, so I had to move. Colonial Van Lines gave me a good price. It's a big company and they do a lot of moves every year. Also, they told me that they have quality assurance so I went with them. Everything went okay with the moving coordinator. I had all the information I needed, so I received my items. The only drawback was after the move, I wanted to have an invoice for reimbursement purposes, and I waited two weeks to receive that which was a long time. I wanted to have my money back because my company was reimbursing me for the move. It was hard to reach the account manager sometimes, that was why I waited two weeks and I had to escalate my service request to the director of quality assurance. We had communication issues, but apart from that, they did their job. I received all the items with nothing broken and everything in place. The experience was okay, but it could be better.

I liked Colonial Van Lines' cost and the way they estimated based on weight instead of volume. Their communication was really good leading up to the move. And the coordination on schedule and timing went very well. The movers came and had everything packed up within a couple of hours. And then, they arrived at my new location the next day. So, it was an easy and very enjoyable experience. Everything went well with them.

I was getting ready to move. We lived in Oklahoma City and I said, “We gotta get somebody.” And so, I looked in a phonebook and picked Colonial Van Lines. My interactions with the coordinator was super good. At first, I was very nervous. I noticed there was a truck that might’ve been a little late and I got worried. I called and I was told, “Don’t worry. He’ll be there.” And they were right. The truck driver was really outstanding. He said, “We’ll make it.” He had trouble once. We moved from Oklahoma City to a place in the middle of nowhere in the Panhandle of Texas. He had a little trouble getting help here, but he found it. We live about 70 miles from Amarillo and he got help out of Amarillo. They even had a flat and he said, “Everything’s fine. It’s just one of those things.” He was good. The move was very, very smooth. I had a very good experience.

I had a change in employment so I did a moving quote estimate. I went to Moving.com and put in the information that I needed to get multiple quotes, and Colonial Van Lines was the quickest to respond. My interaction with the moving coordinator was good. The quote had to be re-estimated upwards a few times, but that was mostly our fault for underestimating the amount of stuff. Other than that, the process was seamless. They did a good job on the estimate. The only really disappointing thing was they had a separate treadmill service for disassembling and moving a treadmill and then reassembling it, because it was an additional charge and we paid for that. And then, the guys weren’t able to get it broken down, didn't have room in the truck, and we had to leave it behind. They refunded the $120 charge, but not the $1,400 treadmill that we are gonna replace.

I don't think it would be possible to make a moving experience any worse than Colonial Van Lines is making my interstate move. If you're considering doing business with Colonial Van Lines, please don't, but if you do, know you will not get Colonial Van Lines movers, storage, trucks, etc. All you're getting from Colonial Van Lines are elevated fees and a customer service desk to call into when things don't go as planned. When you do call in, and you will have to call, that service desk won't be able to help, and won't have any information; again, when you hire Colonial Van Lines you're not getting Colonial Van Lines movers, storage, trucks, etc. Colonial Van Lines is charging you an elevated rate, taking your money, and hiring low end Budget Movers.

AWESOME good experience. The moving crew was very nice and they were courteous and polite but also friendly. The move itself was extremely fast. I moved from Nashville TN to Santa Clara CA and the move was so smooth. The customer service and the Account manager were tremendously superbbbbbbb in their co-ordination and responses. Thank You Colonial.

My dates of travel was accepted by Colonial Van Lines' services. So, I went with them. My interaction with the moving coordinator was very good and the account manager who assisted me did a really good job. They initially told me that they would give me the empty truck weight without the luggage, and after loading my luggage they would show me the truck weight again. But I did not see both of them and I cannot guarantee whether the price they have me was accurate or not. Also, one table and one bookshelf got broken out. But I did not file a claim for them and I didn’t want to follow up. It’s a small table and I ignored that.

I moved from Connecticut to Illinois for a job, and seeing Colonial's reviews online, I decided to use their service. The coordinator was really helpful and my final cost was same as the amount I was quoted. However, the discussion with the guy who was supposed to deliver my car didn't go well. He was rude and was very rough with the way he was talking to me. Other than that, Colonial did a good job.

Colonial Van Lines was amazing from beginning to end. Tracy was my initial contact when I was looking for information. And then someone took over the account to help us walk through the timing and when everybody was gonna be there. But Tracy stayed in contact the whole time. They were all great. Carlos was the driver and he was amazing. Both crews in New York and Florida were great. They were extremely helpful, got here when they said they were gonna be, and they went above and beyond. It was crazy trying to figure out who we were gonna go with, and going with them was a good choice. I cannot believe how close they were to doing exactly the weights. It was slightly off, but then that was expected. I was pretty amazed.

We had a recommendation from someone who had used Colonial and felt like it was a little more economical. We went with them too for our move. We wanted to get closer to our daughter. Although Colonial ended up being a little more expensive than we thought, everything went fine. I kind of figured some of the reasons out. Originally, the rep did all the estimates online. I got rid of a lot of stuff, but there was also stuff in the attic.

We've read about Colonial on the internet and so we called, got a quote and it seemed reasonable. We boxed up the small materials. We moved from Paducah, Kentucky to The Villages in Florida, and I moved most of that myself. Colonial moved the furniture and they did a pretty good job. They packaged it good and the driver was a good guy. We didn’t have any damage so it was a really good move.

We moved from Massachusetts to Washington state, about 3,000 miles. Our coordinator was Susan and she was very good. She always stayed in touch. But we had a few issues because we moved rather rapidly. There was a short time period between the time we made our contract and the time we had our stuff to move. We had difficulty contacting the coordinator and some of that issue had to do with the fact that we were trying to make contact over weekends. But when we called the help center, they were excellent. If I had a problem, they contacted the people necessary and got back to me. We weren’t sure what would ship and what wouldn’t ship, and we were fairly well-informed. I would use Colonial again. They were very reliable and I was very satisfied with them. I had concerns because they subcontract but the company that they subcontracted the move to was very good too.

My moving experience was good. The drivers (Sonny & Joe) were very professional as were there local crews on both ends. There was one broken picture glass (out of 80 framed pieces of art) and it wasn't worth bringing up. My only challenge was with the scheduling. The pickup in Maryland was within the contracted window, but I only got hours notice of the exact pick-up. They were later than the window for the delivery in Nevada and I was hard-pressed to get any information about the actual delivery during the 10-day window. I have moved cross country five times in the past 30 years and, in my experience with Allied, North American, and United (selected by my employers) both windows were much smaller and progress was better communicated. All in all, a good experience.

When I looked on the internet at Colonial's ratings, they were less horrible than most of the other companies. And when I called them, the person that I talked to was very willing to have an honest conversation, and give me reasonable prices, which were not so low that I knew that there’d be a lot of add-ons. They were very willing to work with me. It was smooth as smooth can go. And the team that actually moved me were phenomenal. There were three people who packed and moved stuff out. I had everything packed and boxed except for some specific stuff that they were supposed to pack. They told me that they would do all that and I could just relax. They didn't expect me to be doing anything different, like carrying boxes with them. They were courteous and quick. They kept a reasonable timeline. They kept me informed about what they were doing.

Colonial Van Lines picked up my items... A curio 2 televisions and 63 boxes (mostly clothes and shoes) on October 29, 2019. I haven't seen it, my final billing amount or the driver since. To be fair, they did say that my items would be delivered between November 7th and November 14th. This is November 14th. I am now being told that, oh, it may be the weekend. Also, the driver will not feel comfortable driving the 18 wheeler on our street. An 18 wheeler that I have never seen, so before he gets here we are being told that we would have to pay for a $300 shuttle once it arrives to Indiana. No! Show me the 18 wheeler!

I called Colonial first and then we were put in touch with Lauren. She was very, very professional, and really seemed to know her stuff. She asked a lot of good questions and what we were moving. We were moving odd things like ATVs and golf carts, and hunting stuff, like heads of deer. And she was right on it. She really had her act together. So as we talked to other companies, my fiancé told me to call back the gal with Colonial and go with them. And that was what we did.

I was moving to Texas and a lot of my local companies in Bakersfield didn’t move there so I called a few places and I thought that I just needed to find somebody that would move long distance. I went online and chose Colonial. They were recommended and highly-rated. Then I paid extra money to have some specialty done and they did a good job at it. I had an expensive leather couch and chairs and I didn’t want anything to happen to those. They blanket-wrapped all of the living room furniture, tables, and Zen cabinet. I had some large canvass pictures and they had those wrapped and in a box. I did the packing and then I left all that specialty stuff for them.

I shall admire the service that Colonial Van Lines provided. The Company is very professional and knows its business. The people I wok with were nice and very knowledgeable. Drexel was very responsive and explained all details. Amara made all efforts to overcome a possible delivery delay. As a result, the pick up and delivery happened the same day, as promised. I shall also mention how nice and professional the truck crew was. Keep on the good work.

When we talked over the phone what stuff I have, Colonial told me the weight should be like 3,000 or 3,200 pounds. But I told them to give me a higher estimate so that I have rough idea where this estimate can go up to maximum. When they came, everything was good. The people who moved were professional. Somebody called me that these people will be coming, and they were on time. They did a good job packing everything and moving my stuff here. But when the move came to Illinois, I have two concerns at that time. There was a dent on the deep freezer, and the table had a scratch on the back. I took a picture, sent it to the coordinator, and she told me she would get back to me.

I had my car moved from Ohio to Arizona and I had the best experience with Colonial Van Lines beginning with Mr. **. He was very helpful. I only wish that I had gone with them for my whole move even though they were more expensive because the company I used for that was miserable to work with. With Colonial, the process took less than a week. The car got there on the day that they said they would, whereas my clothes and my things took a month to get there. Also, Colonial's transportation folks were really good. They were very pleasant, safe, secure, and professional. I would definitely recommend their services to anybody.

I sent emails out to three moving companies and Colonial Van Lines was the first one to respond. Their moving coordinator was very efficient. The expectations set were accurate. They helped me prepare and they organized the items well. Everything was very quick. They took about an hour to load, and less than that to unload. And I had a difficult place to unload it. It was hard to get a truck in the back but they did it.

Colonial Van Lines was the first one that called us back. The rep who assisted us during the move was great. He stayed right on top of things. We were two days behind the truck because we got caught in the flood, which meant that we couldn’t get here so the truck couldn’t deliver, but he kept right on behind us. And so he had to keep going and he came back and delivered for us, and everything was fine. They handled the move as good as they could be done. The rep was very knowledgeable and very thorough. When he said he would call back, he called back. When he said he would call the driver and find out what was going on, he did that. He called us back right away and he kept our stress level down, and so that was great.

I utilized Colonial Van Lines for my move 17 hours across the country from Arkansas to Virginia. I am a 33 year HR Executive so my experience with moving companies has been extensive. My personal experience with Colonial is one of the best ever. My initial communications with Lauren, the staff member responsible for helping establish the initial cost to move, services available, and the schedule of the move were handled in an organized, detailed and professional way. My actual moving staff (Benny ** and Mikal **) were the best I have ever seen. They were also professional, caring, helpful, and truly made me feel like they cared about my things, that they get moved without any damage, and on the schedule that we had set.

Moved from MN to AZ last October. Thought we had everything arranged but on the day of the move while one man was wrapping furniture the other was filling out paperwork. Then he told me I needed to pay another portion NOW. That was nowhere in my paperwork. I called the gentleman I worked with & he agreed that he never told me that, balance owed was to be paid at time of delivery with a credit card. Mover was not happy. The day of delivery the same mover called me & asked for a partial payment right then, before his office closed. I told him I was going with what had been arranged. So, our delivery shows up, I gave him my Visa card, he comes back with it and tells me it's been declined, he put the numbers in & it declined. I gave him my Discover card & he says he can't take that kind. I called the same man I called on moving day & he told the mover to "TAKE IT". I later called Visa & was told the wrong # was entered. He just wanted cash.

When I moved down to South Carolina, I had a different moving company. They were not very good and it took them six weeks to get my merchandise. So, when I was moving from South Carolina to Illinois, I went online and Colonial Van Lines had good rating so I gave them a chance. My interaction with the moving coordinator was great. He was right on track. I gave him some ideas of what I had, and everything was perfect. The one who assisted the move was great too. She kept me informed and updated and I got my phone calls when I was supposed to.

All employees were very courteous and helpful. All of our furniture and household items arrived in perfect condition! The moving truck arrived within 48 hours of leaving my old address and the driver texted me to let me know the time he would arrive. Both of the movers worked quickly and were very polite.

Colonial was great packing and moving my stuff, but after the fact they asked for a couple of reviews and promised me a gift card. I wrote two separate reviews (5 star, which they deserved). 6 weeks and three email later...no gift card! Because of their lousy follow—up, I will NOT be using them for my upcoming move next year!

Getting a truck scheduled was difficult due to hurricane Barry but when they scheduled, they came on time, did a safe and efficient job. The guys were friendly and willing to work hard. They moved some furniture around for us which was too big of a job for two older people. Thanks, movers!

Price was wildly underestimated by the Colonial team. Communication while our good were in transit was awful. The 3rd party packing/delivery teams were delayed, rude, and not helpful. A lot of our stuff was broken. We've voiced our poor experience with the teams many times, and still no attempt at resolutions.

From the initial estimate to the final amount paid at the end of the move, the pricing was reasonable. Every representative I spoke with was courteous and helpful. My questions were answered timely. The delivery time frame was reasonable. The movers themselves were very courteous and efficient. There was some plastic totes that were damaged but nothing inside was damaged. Minimal damage considering the distance involved.

My washer and dryer are always important to me, and I struggle to get people to hook them up because everybody is worried about liability. I've had a stroke recently and I can't hook them up myself. The last two moves that I've had, it's been a struggle. I've had to tip the driver to do it. In this particular move, Coloninal lost a gasket on one of the hoses. So, when they got to where we were going, the guy wouldn’t hook it up because it was missing a gasket. But they were the guys that unhooked it, so I asked them where was the gasket. The guy just said that he didn’t steal it. It took me about a month to finally get my washer hooked up. So I was not happy.

We were moving from Missouri to North Carolina, which was a long drive, and we were moving out of a five-bedroom house which we had lived in for 20 something years so it was a big move. I was searching for moving companies and I had to do it quick. Colonial seem like a reputable company and people have heard their name, so I went with them. Their people were very nice and professional.

Everything went really well with my cross-country move except for one thing. I was told that if they estimated too high, I would get my money back. It’s a bit of a game wherein they estimate the weight a lot more than it is. Let’s say you pay $1.30 based on their estimate of 4,000 pounds and it ends up being 2,000, they don’t refund you $1.30 between 2,000 and 4,000. They refund you a much lower number and say $2,000 was the move and it was just the straight moving cost and that of the $1.30 they were only gonna give us 70 cents on the dollar as a refund.

DO NOT USE THIS COMPANY! If I could give zero stars, I would. This company is great in the beginning. Their sales department is on the ball. It all goes downhill from there. You talk to like 6 different people to go over the list of items. Then you get a moving manager, ours was Karen. If you get Karen, immediately ask for someone else. Karen said the movers will be arriving on our last day within the quote, but that they will arrive in Naples two days later. Our window for packing and pick up was 10/23-10/25. Awesome right, they will be there 10/25, and we will have our belongings 10/27. Nope, 10/25, after their supposed arrival time, Karen says they had a breakdown. The next day they are supposed to show up and they are a no show.

I did a quick search for moving companies, and they seemed to be more of my budget. I relocated from Boston to LA, and they assisted me well. I was in regular emails and calls with the moving coordinator. The account manager was hard to reach by email but she was helpful. Everything was all set to go for pick up and the moving guys were all professional and really nice. There was just a little slight damage when they were unpacking my mattress. When they used the box cutter, it slit my mattress a little bit. I filed the claim and they sent me an email saying that the claim was processing. Overall, everything was good and I paid less than what they asked me with at first.

My wife relocated for a job and Colonial Van Lines was able to do the move faster and cheaper. And while other companies wanted to drag the process out, from the time I called Colonial Van Lines to get an estimate and to get everything scheduled, it was easy and straightforward, which I appreciated. The pickup and delivery went smoothly. I was in the army for 30 years so this wasn't my first move and I was very prepared.

I’m a Realtor and I had two people come to Florida before me. I sold their houses, and one of them did not recommend Colonial Van Lines. But I said, “Let me give them a shot.” Their rep Candice was great and I would like to thank her. The guys who did the move were very nice. They were in and out. It was an easy move for them, about 38 boxes and a few little things.

I had great customer service. They put me in touch with somebody, direct, as soon as I called in, so I didn’t have to deal with computers. I got to speak with a person and it was great. They laid out from start to finish. They did an estimate over the phone, which was just incredibly accurate. The people that showed up to move me were on top of it. They were in touch with me the whole way and they let me know exactly what was going on, the date of my move, and where my stuff was at. When they delivered, everything was there and nothing was broken. They had it all labeled out and knew exactly what room to put things in. They were the best in everything from top to bottom. I’ve relocated for work a couple of times, and I would go with them every time.

Where we moved is a nine-hour drive, and my fiancé chose them to move our stuff. They offered to pack our items, but we chose to pack ourselves. And then we had them help us with all the heavy stuff. The moving coordinator was very professional and helpful, and all expectations she set were 100% accurate. They were really good with their communication as well. We had to leave the stuff in storage for a few months while we were searching for a home. Then once we finally found a home, it was basically just called them, let them know when we needed the stuff, and they set it all up for us. Everything went really smoothly.

I already looked into moving companies and have gotten an estimate from someone else. But my daughter, Kimberly, said, “We can beat that.” So, she got online and next thing I know, I have Colonial moving and they didn’t really save us that much. I had very good interaction though with their moving coordinator. And the three men who moved my furniture were absolutely wonderful,. They moved them with care and nothing was broken as far as the furniture is concerned. However, I’m still unpacking boxes and they failed to meet standards with that because I have lampshades, some metal lamps, as well as China lamps. They put the metal lamps in the same box with the lampshades and they were damaged. And they didn’t wrap some other things carefully and were broken. I wasn’t very happy with that part.

We moved from Dayton, Ohio to Detroit, Michigan, and it was a whole house move. The guys that came did an awesome job. We told them what things had to be put in, they marked all the boxes and carefully wrapped all the breakables. Everything was right on the money. We were prepared much more than we expected because they told us exactly how things had to be done and everything went as planned.

Donna in the resolution department was great and helped me get back my things. I still would recommend that people not use this company and instead contract with an actual moving company. The difficulty was that one moving company contracted with another and there was a breakdown in communication that resulted in me not getting the rest of my things for almost a month. I still feel defrauded by Colonial Van Lines' representations in the beginning.

The house that I was at was going to be sold so I needed to move on and the first person from Colonial Van Lines that I talked to was very reassuring and got me calmed down. The cost ended up being quite a bit more money than what I had really hoped for. It was gonna be 2,000, but it ended up costing me about 5,000 and I had to borrow money from others. However, all the people from Colonial Van Lines that I dealt with were wonderful, reassuring, very kind and nice. There were a couple of items that I didn't know whether I was supposed to wrap or they would. When the crew came, they took some items that I should have wrapped and said that they'd do it for me.

Colonial's salesperson was very attentive and responded in a timely manner. However, the estimate they gave for my move was too low. Still, it went fine and the expectations they set were accurate. We were prepared during pickup and delivery. Plus, their crew was able to unload in less than a day. Overall, I had a good experience with Colonial.

Working with Colonial's moving coordinator went pretty well. The crew they sent was very experienced. They picked up my things on a Tuesday and delivered that Friday. They had a big enough van and had one stop in between. That worked out well for me as it gave me time to drive and get settled. Colonial's crew was very diligent in taping boxes. Fortunately, I know that there’s a liability issue that they couldn’t really help unpack but the man in charge of it did at least open some boxes so I could look. Overall, Colonial did a good job on both ends for my 600-mile move. Their price was very reasonable and fair too.

I would like to comment that I am well please with Donna ** who went to bat for me in resolving my challenges that I had with Colonial Van Lines. Donna kept me abreast of all the details while working to resolve my claim in a fair and equatable way. One of the things that I was most impressed by was that I only had to deal with her and not several people. Thank you again Donna for all your help in resolving my frustrations with Colonial Van Lines. Thank you for really listening to my concerns.

Colonial was were very responsive when I first contacted them and the rep was fantastic. We did a 4,000-pound, 200-mile move and the assistance we got was great. We’ve done this several times and we were ready for both pickup and delivery. The guys who picked up and delivered were working professionals and they did a flawless job. They never took a break too. They were in and out, a lot quicker than any other company.

We bought a house and went from Georgia to Kentucky. Colonial Van Lines quoted me $9,000 for the move and the rep was nice. We were prepared because there were two guys who came out and packed it. They packed some of the house and I packed a lot of it. It was done in a day, and they were really wonderful. All together, we had four guys and the movers with the truck were fantastic. We left Georgia on the 10th of October and they were in Kentucky on the 13th of October. It takes me two days to do the trip because my husband’s wheelchair-bound, and he can’t ride for long periods. We spent the night halfway up.

The account manager was very good and went over the numbers accurately. The coordinators, Tracy and Donna, were wonderful as well. They were always on top, very courteous, and very concerned. They relaxed me. Everything went really well.

I Googled the moving companies, got four companies and four bids and settled on Colonial. I had a number of telephone conversations with them and the quote I received was accurate. They estimated a little on the light side, but then again, my boxes could have been heavier than a normal box. I moved many times so it's not something that distressed me. My experience with them was very good.

Colonial Van quote per pound versus per square foot. The quote they gave me was close to the final cost. I moved across country, Pennsylvania to Arizona, and the moving coordinator was helpful but the other people in the company was not so much. There were some things that came up that were outside of her control that were not so good. But she did work hard to try to come up with a resolution, even though it was above here pay grade.

My husband found Colonial Van Lines online and their rates were cheaper. Susan, the rep, was awesome. When we didn’t get any contact from the person who was telling us which date it was going to be, she went out of her way to make sure to find out for us and contacted us back with the information. The delivery was outstanding and nothing was broken. Plus, the quote was a little bit under what the final cost was. I would recommend Colonial Van Lines to somebody who's moving.

The price of Colonial Van Lines was significantly lower, and the sales agent that I spoke to was very detailed, personable and competent, so I chose to do my relocation with them. The move itself matched my expectations very nicely. There was a point at which the estimate went up after the goods have been collected, but before they were delivered. I was very concerned that I was gonna be charged way out of proportion to the estimate, and I was very unhappy at the time, and complained to the account manager. But it got resolved through accounting, to my satisfaction. Overall, they have low price and have professional service.

I moved from Illinois to NC and the entire ordeal was beyond stressful and overwhelming. The two guys that came to my place in Illinois to load me up were fantastic! The one came to NC and he was awesome!! They were so professional, friendly, funny and supportive. Perhaps the best part of this company is this home office folks, from Tracy and Shari were wonderful! They gave me a lot of comfort, reassurance and cooperation that was superb!! I am so thankful that I found this company online, when I did a comparison. Their costs was very reasonable but the drivers, movers and folks in the office were terrific. Thank you SO much!! :)

I was going to move my mother from Illinois to Michigan, and we had to do it within two or three weeks ‘cause my ma wanted to be moved to an assisted living. Colonial was the one that I was referred to, and they handled it as well as they could. The only thing was that we weren’t going to get there until Saturday, and they picked up on Thursday. I told them I couldn't do anything until Monday because I had to take my son back to school when we got back there, and they worked that out. I got everything done that I could within the time period. And they moved everything we wanted to have moved to Michigan.

If you value your household goods, your money, and your sanity DO NOT do business with this company! Horrible business with shady business practices. I hope the person that received my household goods is enjoying them! Items that did arrive were damaged by poor stacking/placement/storage during transportation.

I did a search online, and Colonial Van Lines came up first, and they had some good rating so I went with them. The coordinator was very good. There was a little difference of $500 between the quote and the final price because of the extra boxes. But then, I didn’t know I had to provide boxes either. So, I provided some boxes and I didn’t have them all. It wasn’t bad. The supervisor and the moving team and the coordinator were all great to work with.

Great Service. It was our first long distance move (**) and we were very happy with the service we got from Colonial. Thornalee and Shariann were great. Kept us informed all along the way and were very responsive to our questions. Marcus, our driver was absolutely AWESOME. He was helpful and he and his crew had us loaded in 2.5 hours. Our stuff arrived at our new location in 4 days, unloaded in 1.5 hours. Very happy with the service and care we received from Colonial.

I like Colonial Van Lines' initial price estimate. We moved from Philadelphia to Florida. It wasn’t a full move because we had brought a lot of our stuff down here the year before when we bought the house. We thought we were gonna be snowbirds, but we decided to spend the last winter here and we decided to move to Florida for good. We had a couple of mirror boxes with pictures in them. We had one bedroom set without a bed. We had a bedroom chair, an easy chair, an office chair. We had mostly boxes and a lot of them were heavy, a lot of them were tools.

My interactions with Colonial Van Lines is a mix of okay and not okay. Getting in contact with people was very hard. I didn't find any responsible person to be in contact and update us with everything. Then, our stuff was supposed to be delivered two days than expected but then something happened with the truck. But the positive thing about our experience was the pick up and delivery. The people who came to pick were wonderful and very helpful. They did their job very differently. We did most of the packing but they were quick and they took good care of our stuff. Nothing was broken. We asked them to set up and whatever we asked, they did it.

We were moving from Connecticut to South Carolina to be near my wife's family. I reviewed moving companies and got price quotes from all of them. Colonial had the best price with a company that still had pretty good reviews so I chose them. The coordinator I spoke with was very professional and helpful. Also, the account manager was good. I had everything all prepared before pickup and the expectations set by the coordinator were pretty much right on.

We are a retired military family that has been moved numerous times but our last move was as civilians arranging it by ourselves. We read reviews, checked the websites of numerous companies and then decided to contact Colonial Van Lines for our move from Louisiana to Texas. The first email we received from Colonial Van Lines for our move (**) was filled with just enough information that it was easy to understand so we decided right then to pick them for the job. The companies move coordinator was knowledgeable and understood what it would take for us to move (from quote to unpacking) made the entire process downright simple. From start to finish, company personnel made sure our move was the best it could be! If we ever have to move again, we'll be using Colonial Van Lines!

Very professional and efficient service. Jessica ** was our moving coordinater and kept me up to date and was helpful and personable. It was a stressful time, but she helped me get through it. Our items were carefully counted, marked and handled with care. I am more than happy with their service and would recommend them.

I used Colonial when I moved and they were great. I had Steve and Jacekey and they were wonderful. Michelle was great too. But I didn't realize that the quantity of boxes was going to matter. I had small boxes so I ended up having more boxes than the 18 original. I talked to a rep a couple of days before I moved and he had me worried. Because there were so many small boxes, he wanted me to pay $1,000 more. Then he switched me to Michelle and she told me not to worry. I only ended up paying $100 extra.

I relocated from Southeast Georgia to Alabama. All the staff were professional and personable. My only complaint was when the movers/packers came and we did an walkthrough and pointed out that I had the boxes for both televisions. But when packing one television it was not packed in its box. I was very upset as I was charged for all packing material used. This is and was my only complaint but attention to detail is very important. I spent a lot of money for this move. Otherwise everything went smoothly at delivery. All items that were dismantled were put back together and boxes were placed where I requested.

We have moved many times and this is the first time we were scammed! Low ball quote to get the sale. Then once sale is made they stop communication. Movers come and give you new quote much higher but tell you it’s rare to go that high but it’s too late. You have no choice! Price then came in thousands more than quote! Then they say approximately 5 days for transit. Then two weeks go by and nothing!! Then they miss the latest delivery date posted on contract and nothing!!! Stay far away as we used many movers and never had the typical scam you read about online until now! Don’t use them for long distance and do not trust their quotes or timelines!!

We sold and settled on our New Jersey house in 3 weeks. July is busiest month for moving companies. Colonial Van Lines were there for us. I'm disabled and my wife and I are not computer people. The people at Colonial walked me through the estimate and explained it may cost more or less. It was less than the estimate. The gentleman who packed up the house and loaded the truck and the crew who unloaded the truck were unbelievable. My wife and I will always recommend COLONIAL VAN LINES to everyone!!!!

We contracted with Colonial in February, they failed to make pick up on the scheduled date and offered no options. Home was sold, new owners wanted to take possession, and Allied said "we have no contract drivers to move your household" and left us high & dry! They failed to fulfill their contract, despite our having already paid 1/3 of total cost as down payment. They didn't care about the predicament they put us in. They lied to us a # of times before they finally admitted they could not fulfill their contract. Buyer beware - do not use Colonial Van Lines!

There is a page on Facebook for people that are leaving Connecticut, and Colonial Van Lines got good ratings there. On top of that, as soon as I called and left a message, somebody called me back within 30 minutes. Everyone was wonderful to deal with. I moved from Connecticut out to Texas, and they kept me informed every step of the way with check-ins. And so, when the movers got there to pack me up, they checked-in with me to make sure everything was okay. They kept me in the loop to let me know where my stuff was and how they were doing and what the anticipated date was going to be. They also checked-in with me today that it was delivered, and they checked-in with me several times since then.

This company is deceptive starting with its name. If they have van lines, then why do they rely on subcontractors. Hana the salesperson was so helpful and did her job well of making feel good about my decision to work with them. Only issue is she lied through omission and inaccurate on key details. I was told the team would arrive with a weigh ticket for the empty van and then I would get a weigh ticket with my items in the van. Wrong...Never Happened!!

HORRIBLE! UNPROFESSIONAL. Left me STRANDED, on day of moving, called and stated that they could not perform. AVOID at ANY COST. I had to incur $2000 extra to be able to move. I hired them 5 weeks before my move, they offered NO options, no help, NOTHING. DISGUSTING COMPANY. I plan to file in small claims to recoup the additional costs I had to incur due to their FAILURE.

The absolute worst company I’ve ever dealt with. Extremely unprofessional, rude and downright uncaring. Tons of items lost. Tons of items broken. Charged us more than a quote given. Movers came with no tools. Only disassembled some things and then left the hardware behind. Forgot furniture behind and then didn’t assemble anything once my items were received which were also two weeks later than the last contracted day.

Every time I'd have a mover to quote me a price, at the end of the trip, it'd be much more. With Colonial, I was surprised that when they arrived to load my stuff for my cross-country move to Seattle, they wanted a check. Usually I pay half before they leave, and then the other half when the stuff has been delivered. But Colonial demanded a check before they even loaded the truck, which would’ve been half of the other half. In other words, I paid three-quarters of the cost before my stuff were delivered.

Our stuff came on two trucks with the company that we used before. They couldn't do it on a big truck when we moved that day, and it was late getting there. It was also damaged a little bit. So, we went with somebody bigger like Colonial Van Lines. They were friendly and responsive. They were also easy to deal with and get ahold of. They followed up with any questions or concerns that we'd have, and they kept us posted, leading up to the time of the move. The experience was better than I expected. It was way better than our previous experience. Everything met the expectations, and our driver was a big, big help. The driver was amazing. He selected good helpers, and he made sure it stayed on track. Everything stayed on schedule. We ended up getting our stuff a couple of days early. It was a smooth process.

Hired to unpack and after a lot of emotional stress and threats, drivers unpacked my belongings but left all over. Mess! Terrible job. Things thrown all over, stuffed in cabinets. Still cannot locate my can opener.