Colonial Van Lines Reviews

Regarding my original review, I’d like to share an update. I’ve been in contact with a Colonial claims specialist, first named Donna. I have to hand it to the lady for pursuing me till the end to get a positive resolution to my claim against CVL. She took a personal interest in my complete experience from beginning to end, which ultimately led to a remedy satisfactory to both parties. Her work as a “claims specialist” brought a positive closure to my claim to which I am grateful, which also speaks of CVL’s integrity to “make things right”. I just needed to give them, CVL, the opportunity to do so. Thank you Donna, and the CVL team who worked together to bring a positive end to our situation.

I needed to move my mother and stepfather who are 86 from Evansville to Florid, and we wanted an all-in-one package, no packing on our part and everything to be moved and to be handled. We used Colonial Van Lines and I was working with Diana. She did an excellent job, answered any question, walked us through, and was very available and upfront with all the costs. The move was on time, packed right, delivered in a timely manner, and unpacked. The driver was excellent. He'd done it before, and he knew what he was doing.

I moved from a house in Phoenix and also I had things in a storage unit in Phoenix to a house I recently bought in Rio Rico down here in Nogales. Everything with Colonial Van Lines went very well and according to plan. It was very smooth. Last year, I did a move from New York to Phoenix and I used Mayflower. But unfortunately, Mayflower did not go to Rio Rico. So, I just did some searches online and made some calls. Colonial responded sooner than anyone else and they got me the estimate right away. Communication was very good. They called before the day of the move. There were no incidents. Nothing was broken. The drivers were very competent. They wrapped everything carefully.

The two young men who came and did the moving did a very good job. My car was supposed to be transported. It wasn't supposed to be driven. The day they were supposed to come and get my car, the truck that would move my car broke down. So they didn't have any way to move my car. And they volunteered to drive my car. So the one young man drove my car from West Virginia to Maryland. But he got a ticket in it that I didn't know about. He didn't know about it because I got the ticket in the mail. So I paid that. They have cameras everywhere here. Those two men live in Maryland, so they should know.

Everything was very smooth. The rep was a nice guy from Boston. He was very helpful and thorough. Only one of the drop off crew spoke English, which sucked. But the one that did was very nice. Everything was safe and sound.

So, I was finally able to change my review to 5 stars. Kudos to Donna for being so patient and kind during this process of electronic mayhem! She's very personable and interjected at least a little humor into the process, which is always nice. Thanks again!

The crew that came to the house in Florida was very professional and made up for the other problems. But the crew that came to move us from Pittsburgh was unorganized, didn't have a big enough truck, threw the stuff into the truck and broke some items. Then it took 10 days to get the stuff to Florida. We never got all of our items. We're missing three boxes that we know of so far. I would never recommend Colonial Van Lines again.

I called Colonial Van Lines for a bid and I liked Tony, the person that I worked with. We never moved out of state all our life. Tony helped us understand the whole process and put me at ease. He explained everything. I told him my situation that my husband is disabled and I couldn't have a ballpark figure as to when my stuff would arrive in Tucson. So, they subcontracted a smaller trucking company to take care of us. The two guys they sent were nice. And everything went fine. Other than stopping at night, they drove from Minnesota to Tucson with just our stuff. My furniture arrived before we did. So, that was perfect. They did a great job.

I had a phenomenal experience with the moving coordinator. The move was super smooth. Everything got here perfectly.

They were a pretty professional company. They moved me pretty quickly and efficiently. The coordinator was very knowledgeable about the move itself.

I really like the guys that came and helped move my furniture as they seem to know what they were doing. I have found some scratches and areas where the paint has been rubbed off on some of my furniture but I don’t think that anything has been greatly damaged. This company was pricey but the experience overall was a good one.

Updated on 12/19/2021: Colonial promises but does not deliver. For 2 days they could not find any day labor in Nashville to pack my goods and load the truck!! Amazingly, as a last resort, I was able to find day laborers and hired them for our move from Nashville. At the destination they found a crew that lasted 1 ½ hours for unloading. The fact that I had to rent a motel room and pay for food 3 days longer than their estimate apparently is not their problem – they are not reimbursing me! BE VERY CAREFUL WITH COLONIAL’S ESTIMATES ON LOADING AND DELIVERY!!! If they miss it by several days it is “not our fault. These are only estimates”.

I had reached out to several moving companies and Colonial was the one that kept in touch the most. They were very helpful. The only thing that I did not like was they didn't come out and do an overall assessment. I know they couldn't because of COVID. But I did not know that every single box was counted. I didn't know how to get it down and I didn't know if it was a truckload. Every time they called, they would ask me, "How many boxes you got now?" Then they said, "Now you owe us another $200" Then the next thing I knew, I got 80 boxes. They said, "That's another $150." Every time I talked to them, it was a different amount. So, it was hard to judge for me for planning purposes on how to do it because I didn't know.

We liked Colonial Van Lines' availability but we had some issues being that the rep did not accurately estimate how much space we were going to need in the moving truck. We did a walkthrough and a box count but the box count was apparently not representative of the size of the boxes. We still ended up having to rent a separate truck to bring a good portion of our things with us to Florida because they did not fit in the moving truck and there was no way to get them in. That was a significant $6,000 issue. But Kennedy Trucking did a great job.

I was doing a cross-country move from Los Angeles to New Hampshire and I used Colonial because of their price. Their reps followed up often, sometimes a little too much, but overall, the communication was good. They did a good job with the move as well. There were a few things that got slightly damaged, but everything was mostly fine.

Colonial had the best value and a timeframe. The representative was great, too. However, I asked to make sure the transport wasn't going to be sourced out to a third party and they said they had their own line, but it was sourced out. I move every couple of years of my job, so I've had the bad experience where it was sourced out and it was horrible. This time, I was very fortunate that the third party they sourced it out to was a very good company. But going forward, I prefer not to have it sourced out for the third one. Other than that, the moving crew was awesome and I will go through their company directly next time.

The guy that I was talking to was very, very professional. He was very good. The moving crew was fine. All the guys were really a pleasure to work with.

I struggled a little bit. I got some conflicting information from Colonial. I got a lot of contacts from them, which was great, but they were all from different people. So, I didn't really know who knew what was going on. If it had been just one or two people, then I would have felt more comfortable with it. But I kept getting different names. But the moving crew was great. I had to ask them to wait a couple of hours. I didn't get my key from the complex. Although it definitely threw them off, they were very patient and helpful. The final cost was also not too different from the quote. It was a little bit more, but not an egregious amount.

Everybody was top-notch. The coordinator called me throughout the whole process. I was very impressed. Then the four guys that moved us out were really good. They worked very hard. Then our move down here was great. It was two guys that moved us in. They were very diligent and careful of everything. There were a couple of things that cracked or broke in the interim, but that's to be expected and they joked with me. “Where are you going to put all these boxes?” We moved from a large home to a smaller place right here.

Colonial wrapped everything very well. They came right away with the delivery so I was happy. But I'm sick about some of the things missing. I'm not allowed to go on the truck. I thought that I was the only one left on there so I never knew if it got delivered somewhere else or not. Other than that, they were very thorough. They would call me every day and see how everything is going, even when I was traveling. I was really impressed with that. Then the fellows that moved everything were very polite and very careful with my things.

The company has agreed to reimburse me for my out-of-pocket expenses incurred by their delay. The fellows who finally showed up were both courteous and efficient, and the delivery was eventually made in good order.

Colonial Van Lines' customer service rep was extremely helpful. He got me a quote fast. He went online and looked at where I was selling my house, got all the pictures, gave me a quote, and everything was good. It was very efficient and effective. The only thing is I had a timeframe that I needed to move in and it did not get done in the timeframe that was agreed and was in the contract. They blamed it on a storm that came through. We had a hurricane, went to South Louisiana, but it didn't hit where I was located at. The move got backed up a few days and I had to leave. I had to send somebody else to meet them there. They picked up five days past the last day of the timeframe to pick up.

My pickup window was supposed to be Saturday, and the crew said they didn't get the dispatch until Saturday morning. So, they got to me by Sunday. I put in a claim with Colonial for compensation for that because I took a day off work that Sunday to drive down here. I had to take another day off on Monday. No one's gotten back to me yet. Colonial should be more on time and functional as far as the window is concerned. Other than that, everything went great. The crew that was here to pick everything up was perfect.

Tracy, the rep who answered when I called, was so professional, answered everything, even things I didn't even think to ask. She was delightful. It was her that convinced me that I should go with Colonial. It was a very pleasant experience all the way around. I had so many people call, give advice, ask questions and check on me. The two movers were also wonderful. An older man and a younger man. They were so professional and so good all the way around when they were moving everything in. They went out to my son's house. A good portion of the boxes had been labeled with his name and they delivered to his garage. I had a few select pieces and a whole lot of boxes and books. Since I'm an artist and art teacher, there was a ton of artwork and sculptures that they had to be extremely gentle with and they were. There was not one thing broken.

They took good care of us. They were courteous and careful with our belongings. I didn't mind having them in our home. They were professional. They helped us pack up everything. Then a different crew helped us unload. Everything worked out well. I didn't lose a thing as far as I can tell.

The original pricing that Colonial Van Lines gave me was pretty comparable to what I figured it was gonna cost me to have my stuff shipped. It ended up costing a lot more than what I was originally told, but there wasn't much else I can do about it. During the move, I was a little ticked off because I told them to get the truck in. I said, “I know you can get the truck in, but you have to bring a regular van truck. Do not bring a truck that has a drop-down trailer." There was a little embankment hill they had to go up. They still sent a drop-down trailer. So, I had to pay an extra $600 because they had to walk so far to haul my stuff. I was on the phone quite a few times with them. They said they'd review it but they didn't do anything about it. So, I wasn't real happy with that part.

Total Disaster. DO NOT USE. Very friendly and seemingly helpful on phone before I signed contract. The price is only an estimate and can change. They subbed out the job to a local mover (from over 100 miles away). Our stuff was picked up and I was told to sign the handwritten inventory after 4 hours mostly labeled as misc. box.

The proactive communications was great, kept me informed all the way through. The services and expectations were very accurate too. As a matter of fact, there was several different changes I needed to make throughout and they were as responsive as possible and did a great job. The moving crew was fantastic as well, on both sides. Hopefully, I won't need Colonial Van Lines again, but if I do, I will keep them on the shortlist to call them back.

I spoke to a couple of reps and they were all really great. They kept me informed the whole time. The crew showed up on time and they were real friendly. Everything was wonderful. I've been through multiple military moves and this is the best move I've ever been through.

Colonial was more conscious of my budget than the other companies, and Lauren and her supervisor were extremely responsive. There were some problems early on with emails getting sent to spam because Google interprets a lot of the advertising and marketing emails from Colonial as spam. I lost a lot of the emails from one of Colonial's accounts service. But they were very responsive over the phone. We almost switched services but conversing with Lauren and her supervisor was enough to keep us going. Everything made it through okay and overall, we're very happy with the service.

The move went fine. I heard a few texts before they came in, and they called up before they came and pick the stuff. Also, while moving my stuff, they connected with me. So it went smoothly, and they kept the things properly. We initially had a little bit of negotiation on the price but we came up with the price for the inventory items with the lbs., and I was fine with that. My set of expectations should be quick enough because we were moving as soon as possible to the new home, and they delivered it on time as they initially promised.

Colonial Van Lines seemed credible and they offered me a good price. I had to go from Chicago to Tucson, Arizona. It was a partial load and they didn't get the timeframe, but I didn't care. Also, I left a couple of things back in Chicago and they arranged to pick those up, which was pretty nice.

Colonial Van Lines destroyed my baby grand piano, did major damage to most all big pieces of furniture, did major damage to the home we moved from (gouges in drywall, wood floor, ripping up lights along walkway). They say they do not use contract trucks, but they do. The movers literally dumped the contents of our kitchen cabinets into boxes when we paid for professional packing services. Do not use!!!

I liked working with Colonial and the first person, Pin to Pin, that they sent to me. I would hire them any day of the week. Except that they kept bugging me to pay them. I told them that I paid half to Colonial. I paid then half of that half to Pin to Pin and they were hassling me to pay the remainder. I didn't appreciate them doing that like I wasn't going to pay them. That was not necessary. I told them that as soon as that truck drives up in front of my house, I will hit pay, which I did.

Everybody I worked with was great. The driver showed up on time and a couple of people helped him pack the truck. He picked up his nephew along the way in South Carolina. A few days later, he was down here in Florida and the two of them unloaded the truck. Everything went really smoothly. The quote and the final price were the same. Colonial made life easy for us on short notice. It was kind of a stressful time because our house went on the market and closed rather quickly in this crazy real estate market. So we were moving sooner than we ever expected to.

I had a great experience. When the movers arrived, they were quick and nothing was damaged. Everything was how I hoped it would have been.

The staff at Colonial Van Lines is unreliable, disorganized and dishonest. I was given an estimate for my move and window for the dates that my items would be picked up. My furniture was picked up 3 days late and I had to pay almost twice as much as the initial quote. The manager assigned to oversee my move (Jared) never called me to finalize the pick up date. I learned on the last day that my furniture was to be picked up that a date had not been scheduled and a driver had not been assigned. I am a physician and had taken 2 weeks off to accommodate the move and ended up having to meet the movers after I had returned to work. The customer service representatives were not at all helpful. I do not recommend Colonial Van Lines.

Colonial had a good price and I got a quote right away. Everybody seemed to be easy to work with. I had excellent communications with the rep. He called me all the time and we emailed back and forth a lot. He was really good. We wanted to pick up within a certain week in August and get the move delivered the following week. I gave Colonial the number of the warehouse where my stuff was stored. All they had to do is pick it up from the dock so it was really easy to load the truck. The movers appreciated that and they worked with the warehouse owner to time everything just right. They called me from the road, told me where they were and gave me an ETA. They got here the first day of the timeframe that I gave them, which was fine.

Colonial had the lowest price among the companies I contacted. The quote I got was pretty on spot. We were a little bit overweight so that was a little bit more. But everything was done over the phone. The movers were great and we really liked them. They were hired by Colonial but I'm glad we got the group we got. It was a very smooth move.

The first person I dealt with, Carlos, was amazing but the people the job was next handed to weren't that great. They didn't call me and communicate. They said they were backlogged and stuff but there's too much technology to not be able to communicate with people. They were not giving me the heads-up and it was already stressful. I constantly had to call and I couldn't get the person that was assigned to me to call me back. I was at a very strict timeline and they did not do the pickup till the day before the last day I could do it. But once I talked to a supervisor, it got better. He checked in on me. Also, the driver of the truck was amazing. He got here in less than a week with my stuff.

I set up the move but a few things happened and I was going to cancel. I thought I was within the cancellation period. I felt like I was bitten with bad information. I didn't know it had to be five business days. I had eight days but it was over the weekend. I was very disappointed about that. Also, it's too expensive. But I have no complaints about the move itself.

Colonial could get my move done within the timeframe I needed. Customer service was all fine except for the people who packed up the stuff in my house. They had me sign a whole bunch of stuff that was blank, including a different estimate, and it seemed sketchy to me. They estimated a different weight than what was estimated on the day and that would cost a lot more. When I finally got the final invoice, that number wasn't there. It was the normal number that I negotiated with the representatives over the phone. But it was stressful to have the guy say it was gonna be $2,000 more.

I told the rep that I was moving two rooms of furniture and I was initially quoted 1,000 to 2,000 but it ended up at 3,000. The movers were a little late coming but they loaded up the stuff and delivered them the next morning. Effectively, Colonial accomplished the task but I wouldn't use the service again because it was too much trouble. There were too many calls and they were too late in their callback.

I liked the quoted price of Colonial. I had a couple of interactions with their customer service and they were all very positive. The only thing was my marble top table was damaged during my move. It had a crack through the marble.

Colonial made it very easy for me to set everything up. The first quote was pretty good then once the movers got there, they quoted me a price that was a little higher than what I was first quoted because I wasn't sure about how much I had in the unit when they went to look at it. I was fine with that. They moved my stuff from Greenville, North Carolina to Newport News, Virginia. They packed everything in one day and brought it to me that afternoon. It didn't take them long to unpack the boxes. That worked out pretty well. I would use Colonial again.

I got a few quotes from different companies and Colonial was one of the less expensive options. They also offer car shipping services, so I didn't have to do two different companies. The coordinators I worked with were good and the communication with the shipping of the car went well also. Then, they got my stuff in pretty quickly and nothing was broken. It was easy to work with Colonial. I would recommend them if someone is moving cross country.

Colonial was fast and did a good job. Every time something changed, they called and let me know. They were very good on the phone. They're the only ones that I would trust.

Colonial Van Lines was communicative… Colonial Van lines was communicative and responsive throughout the entire cross country move. They made a stressful situation much easier and actually showed up several days early! Highly recommend!

When I called, the gentleman I spoke to was very fair. I gave him the dimensions of the items and the pricing was approximately $1,500 under the other companies. I went with him, which is the biggest mistake of my life. The head guy who was to pick us up in packing was very good but he did not watch his men work and did not direct them properly. The helpers did not wrap one piece of furniture and that ruined about four pieces of furniture. Also, I have an electric bed and they took it apart. They took out the brain of the bed and they put it somewhere. Why would they take the brain and the remote and leave it in a bookcase that was open? It could have been lost.

Everything was great with Colonial. The representative that I dealt with was wonderful. The guys who came and moved me were fabulous.

Colonial was cooperative, gave me a good price and answered all my questions. I was happy with the process. The people that actually moved did a great job. They had to get my stuff from a storage facility in California and bring it to Pennsylvania. They even gave me a little refund because it was less stuff in there than they thought.

I had a couple of quotes that were for less money and Colonial Van Lines seemed a little high. But I had confidence in them. A fellow by the name of Tony coordinated the move and he did a nice job. Two fine, young gentlemen picked up on Monday and delivered on Tuesday. It went well.

Company was transparent and courteous, the driver was on time, delivery was on time and I was advised in advance, and my belongings well cared for. I was very pleased! I definitely will use Colonial for my next move!

Do you have low blood pressure that you're trying to kick up a notch or 20? Are you an extreme masochist? Do you enjoy being ignored and/or lied to? Have you always wanted to have an attorney but never had a reason? Do you enjoy spending thousands of dollars to be treated horribly and never responded to? If you identify with any of these, then this is the moving company for you!

I have updated my star rating ONLY because Donna from Colonial Van Lines was very helpful after the move and was able to compensate me for the issues I originally spoke about. So, this 5-star review is for Donna and her help, and not representative of the rest of my experience with Colonial Van Lines.

I was moving across the country from South Carolina to Michigan. I had a standard load of stuff and I needed someone to haul it because my car is not big enough. Colonial had openings and I had a positive experience. I heard back on things in a timely manner and I didn't feel misled. I got everything taken care of and the person was very clear on what was going to happen and when. The quote I got was also accurate. I had done some research beforehand and it seemed about right for the distance and what I told them I was moving. They weren't crazy overcharging me. I did a similar move earlier with a different company and it was right in line with that.

Worked with Donna through the claim resolution process and she did a great job. I had a few damaged items and a couple missing items and she was able to compensate me fairly and very quickly. Appreciated her thoroughness.

Nightmare move. My salesperson was great and very responsive. After that it all went downhill. We moved from Michigan to California. The truck showed up several days late. The packing crew was awful and ended up damaging 40% of my furniture by not wrapping them or securing them properly. The driver kept a kid in the truck for 8 hours a day for 3 days. They left late, couldn’t pack all of my items then missed the delivery date by two days. To top it all off I paid for a full unpack and debris removal and boxes sat in my drywall for 4 days blowing down the street with packing material. It was promised it would get picked up a day after unpacking. Do not use this company. Customer service was atrocious and did nothing to help with my of the issues.

I was moving two households on one full truck from California to Georgia and I needed somebody that I knew that I could trust, even if they were a little more expensive. I decided to go with Colonial because I had great customer service from my project handler. We had great service with it. If I had any questions, they were there to answer whatever came up. Also, as things got close, there was a lot of communication with the folks that would be on the ground with the truck at my house. We've already reserved another truck and we requested to use the same truck driver for our next load. We have other family members that are planning to move from California to our town in Georgia as well and I plan on using Colonial again.

The packers and movers through Colonial Van Lines came a few days late. They were outside of their window so that was something that was a little bit frustrating because then, we had to move our travel plans around. But other than that, the actual transportation went well.

I moved a four-bedroom house into another four-bedroom house through Colonial Van Lines. They had a reputable name. This guy said he was going to be my moving coordinator, and I only heard from him in the beginning, and then, somebody else called me. I very rarely heard from the original guy I talked to who said he was going to be my coordinator. So, I wasn't too happy with him there.

It was good working with the Colonial Van Lines people until we found out that it was partnered up to a third party. The delivery was put off a lot. They didn't deliver on when they said they would and then it went to another day, and it went to right up to the window. It was on the last day. That was because they were doing other jobs in other cities, then they had to drive all the way up here. It was the same two people that picked it up, delivered it, which was fine but it was just a lot of stuff.

Moving with Colonial Van Lines was expensive but there was nothing they can do about that, and the pickup and delivery were quick and efficient.

I had to move back to my hometown Parkersburg, West Virginia from Riverside County, California. I looked at Colonial and I had a good feeling about them. Everybody was great and they kept me informed of what was going on with everything. Everything was good and I was very satisfied.

We liked Colonial Van Lines’ service. There was a lot of attentiveness given not only from the office, but also from the driver. During the move, the guys did a great job on packing everything. The only thing that we had damaged at all was probably typical, just in the shifting in the truck. These were some inexpensive items, except for one that was an antique vase. But they took great care, wrapped everything well and kept a diligent count on each item and put the numbers on. So, we had no problems whatsoever.

Setting up the move with Colonial Van Lines was a great and smooth process and the moving crew was efficient. They got the pickup and delivery done in a short amount of time.

I was contacted by Donna from Colonial's customer service department and we discussed the issues noted above, including the unresolved damages claim and the poor communication throughout the move process. Based on her swift and effective intervention to resolve the issues, including settlement of the damages claim and provision of missing billing documents, I am updating my rating.

Diana was the first person I dealt with and she did all the original. Then, there were a number of other people who followed up. They were very good and they made it easy.

Colonial Van Lines was absolutely fantastic. They took super, great care of making sure all of the items were wrapped really well and secure and they made it down on time. They had gotten delayed. But they were in constant communication to let my mother know what was going on and when she could expect them there, and just left my mother constantly in the loop and knowing what was happening. Then, they got there when they told her that they would. She was shocked and was like, "I can't believe they're wrapping everything triple-time to make sure that everything's protected." We were really impressed. When they came here to meet me, they were great just as well. Very professional.

My experience with the coordinator was okay, but then, I was passed off to somebody else. It was three different stages and I had three different people, but none of them talked to each other. That's okay if everything goes smoothly, but I'm sure 99% of all moves don't go smoothly. It was a hassle trying to bring one of these people up to speed with what was going on. Once one person is done with their leg of helping you, they drop you and move on, and then there's no communication between the other two. When I had an issue, I had to get a manager involved. She sorted it all out, so it was fine. It was stressful, but all moving companies are like this. I have a feeling something would have happened with anyone I chose.

Colonial Van Lines' customer service was spot-on and the gentlemen who packed me up did an excellent job because when things came off the truck at my destination, nothing was damaged. They were very efficient in the way they packed and when they put everything on the truck. My daughter-in-law and I drove down on April 21st and they scheduled the unloading of my furniture for the 27th. That was okay because I had stuff here that I could sleep on and wait for them to come. They called me before they came, so I knew when they were coming both for loading and unloading. People should call Colonial Van Lines and get a quote before they go anywhere else. What really impressed me was my load was not pawned off on other drivers. The guys who picked up were the same guys who delivered, and that was good.

I was initially quite satisfied with Colonial then things did not go well. The actual laborers who did the moving did a great job. But I had some problems with my closing and it was delayed. When I got my closing date, I called the owner, James, and he didn't call me back. He didn't call me back the second and third times too. When I finally got him, he said he would get back to me later that day with a date of when they could pick up the stuff. I told him I wanted the same guys because those two gentlemen did an excellent job. But I never got them. I never got a follow-up phone call. When I finally got a phone call from James, he said they could do the work in another week. This leads me to believe that he wasn't interested in doing them.

Carlston, the coordinator I worked with, was very professional and had strong follow-up skills. He was very good in terms of interacting with me, asking me questions, and giving me a heads-up on my inventory and what to consider. The feedback that he gave me was very helpful and the day of the move was good. However, I gave Colonial Van Lines feedback on a couple of days before the move because I was relocating and I hadn't heard from them. That was my issue. I had not gotten a confirmation and it was the 1st. They had not decided what day the move was up until the day before. I was a little frustrated, and I expressed that. They said, with moving within states, you tend to just get a day's notice.

I spoke with the first customer rep, and he filled me in, gave me all the information, explained everything, and sent the paperwork that needed to be signed. I then had a lot of correspondence back and forth between the mover, the driver, and the dispatch. Sometimes it got a little confusing ‘cause there were so many hands stirring the pot, and I didn't know who it was that I needed to reach out to. It was fine when I finally spoke to the driver, but then I had somebody else call me. She said she's the case manager, barely had any information for me. When I called back and spoke to somebody else, I wasn't able to get in touch with her when I had a question for her to advise her about the incorrect quantity of boxes that were supposed to be added.

The moving coordinator was always available whenever we called her. However, we had very poor communication with the account manager who assisted us during the move. We tried to get information about when our goods were going to be delivered and never got one. We were told that a date was going to be our time for delivery. It came and no one went and delivered our goods. We had to call again. They never initiated contact. Then they said they would look into it, but they never called us back.

The move with Colonial Van Lines went well, except when they were taking the safe out, they tore up my threshold. That has yet to be resolved. I'm in the middle of selling and moving, and they’re six hours apart. I just don't have time to deal with Colonial about it right now, but it's an issue.

The reps were very responsive and professional. They gave me very good advice and details about the job they will do. It was very timely. So it was excellent. The only thing is that Colonial Van Lines uses a network of affiliated companies and there was a little bit of lack of communication between them. The coordination at the beginning was not optimal. All Movers did the move and they didn’t have all the details, so they came with not enough packaging materials to my place. But they corrected it because they came back a couple of hours later with what was needed.

Everything was great when I first signed up with them and getting all the paperwork done. They told me what to do when I'm packing, but after that, it was not good. Nobody contacts you, and when you try to contact them for any reason, nobody really replies. You just have to keep calling. I'm missing a box with designer purses in it and I can't get anybody to respond. They lost all the screws to my bed and all the legs. The damage on the furniture was unbelievable. It was bad. Also, they were eight days late bringing the furniture. It's not anything that I expected. It's very messy. It's very difficult and stressful right now. I've moved a lot and I've never had anything happen like this. I paid Colonial close to $12,000 for this move and I would not recommend them to anyone.

Colonial was really professional. We got it all handled pretty quickly and it was pretty easy. We went from San Antonio, Texas, to Fort Mojave, Arizona. We had the pick up on the 30th and then we had to drive to Arizona and meet them. They said they would be here by the 11th. So we thought we've got plenty of time. But then they called and said on the 3rd that they would be there the next morning.

The customer service was extremely great. I didn't know when I was moving and they were really helpful with that. They worked with me. They gave me a window of the drop off date, but they didn’t make it exactly clear that I get to pick one of these dates, and it was going to be delivered that day. So the movers came and picked up my stuff, and then two days later, they dropped it off to Washington. But my apartment wasn’t ready. So I had to go into a storage unit, and that was a whole hot mess. Colonial could communicate a little bit better with the service people because we were used to picking the day. But it wasn’t their fault. They were doing their job. Colonial was great.

I liked how personable the Colonial agent that I talked to was compared to the other ones. Then the pickup and delivery were excellent. I live on the fourth floor and my apartment building elevator was not working so the guys took my stuff down four flights of steps. They knew what I was trying to do and they empathized. I was frustrated and they helped me calm my frustration down and went on to do what they had to do. This was my first relocation and it was a great experience.

I would not recommend Colonial Van Lines. They damaged ~ $600 worth of items, and they have stated that they never received the claim paperwork that was submitted. At this point, I have broken items that will go into the trash. Look elsewhere.

The movers were great and I really enjoyed them. They were fun guys and they did good work. I got two emails wanting to confirm my inventory for the move after we'd already arrived where we were going. That was kind of weird.

I put the house up for sale in January then I called Nicholas from Colonial and told him about it and that I'll be ready to move as soon as it sells. Everything went smoothly with him and the crews that were here. We had a great crew down in Louisiana to help us get everything loaded up and we had a great crew here to help unload stuff. I really felt sorry for the guys up here because they were here and the heat index was 90 degrees, and there were a lot of stuff. I had to take it through across the yard to go in the backside of the house, to put everything in the basement and it was a chore trying to do that so my hats off to them.

When I called Colonial Van Lines, they were pretty thorough and they gave me a pretty good price. The only problem was there was always somebody different assigned to the account. I wish I have one or two dedicated consultants mainly that knew exactly what I was dealing with. But I was always able to get in touch with someone if I needed to. They were also great as far as the team. I moved from one state to another. The team showed up at my original and move location at the time that they said they’d be there and they did it all in one day. Just be aware of what they’re charging because they go by weight, and a lot of times, they estimate the weight. Then it’s nowhere near the estimated price before.

Everything went very well with Colonial Van Lines. They made it very easy for me. Their customer service was very good.

Colonial's reviews were slightly better than the other ones. As far as their representatives, there was good communication throughout. The initial quote was based on an estimate of what was there. Then they added to that in a different process. They were supposed to weigh final amount because the rate was by weight, but that wasn't done. They just charged extra of what they thought, and then I was supposed to pay that. They did not weigh the final load at all because it was exactly what they'd estimated on the original estimate and based on the other estimate when they did the packing. So, it's not entirely honest.

Colonial Van Lines got back to me the fastest. Also, there was that quick online estimate that I could do, which was really helpful. Then, the representative that I talked to was really nice and really helpful, and so I decided to not pursue other options. The moving coordinator was so awesome. He followed up with me because I was having some issues just reaching out to the company that I'm working for. They were reimbursing me for the move. He was really understanding in giving me the quote, giving me time to just figure things out and keeping me informed throughout the whole process. The moving crew was really nice when they came in. My doormats didn't make it to my apartment, but I asked them to pick them up last minute, so they could have just been at the back of the truck. Then, the movers that got here set up everything for me, and reassembled anything that I needed to be reassembled. It was a very smooth and quick process.

We had a couple issues moving through Colonial Van Lines. Everything arrived fine, there were minor damages, but that was to be expected with the move. The one major complaint that we had was that they canceled our insurance that we had procured upon their recommendation. So, we went to a company they recommended, but that company didn't work with the people they sent to us to pack us. After our stuff was picked up, they went ahead and cancelled our policy without consulting us.

The girl from Colonial Van Lines that I talked to all the time that helped me was really good. She was very nice. If I had questions, even if it wasn’t hers to deal with, she always got back. I don’t know who to call, and she signed up for me and called me back. The mover did a good job, too. He was very nice.

The guy from Colonial Van Lines who gave me the quote was very quick with it and accurate. It was more expensive than I wanted but at the end of the day, it was all about the date and not about the price. If I had more time though, I may have shopped around a little bit more for quotes. The guy followed up a couple times and got me everything I needed in terms of my certificate of insurance from my building and we were good. The foreman was fantastic and he brought a crew of two guys. We walked them through the house, pointing out what I was taking. I went through the list with him one more time and he packed it up. I got his number because I had to drive and meet him where we were going and he was great at communicating and took care of all my stuff well. I was very pleased with the team that came into my house.

I called Colonial and I got good responses, and so I stuck with them. The customer service was very good. There were a few too many people that I had to talk to, but it was very good. They followed through. The guys on the trucks were excellent. Colonial was competent and did a good job.

Everything with Colonial went pretty smoothly. They ended up doing it a little quicker. They gave us a window initially about delivery but they weren’t sure how many other loads that we were gonna have to put. But because of other concerns of the driver, we ended up being the only thing on the load, and he was able to deliver it the next day, which was certainly more convenient for the situation that we were in.

I did receive a call from Donna from Colonial and she was able to (after the fact) help rectify the situation so we felt whole again and I feel really appreciative of that. She was very nice, courteous and she sounded like she understood our situation, felt badly for what happened and then even rectified the situation. We are thankful for that.

The rep I talked to was so persistent but nice that I didn't call anybody else. He made me feel very confident. The coordinator I worked with for the move was helpful and competent. The quote they gave was accurate and as expected. My mover guys were from Serbia and they were very nice. The lead guy was on top of everything. Stuff got broken and scratched up but that's to be expected when you cram a lot of stuff into a small space to move it. They were fast and efficient. They kept saying, "This is incredible." Every box had labels on all four sides and the top as to where it would go. However, I'm not sure if they were able to read English because everything that needed to be downstairs was upstairs and everything upstairs was downstairs. Other than that, the guys were awesome and I'm glad I didn't look any further than Colonial. I recommend this company.

Tony, the initial person I talked to, got everything going and set up. I thought he would be the one who would be with me throughout the move but he wasn’t. That threw me for a loop for a little bit because I didn’t realize Colonial had turned me over to someone else. But Tia, the one they turned me over to, was great and it worked out. She was always responsive and I was always able to get in touch with her if I had a question all throughout the actual move. Everything went well and I was well-satisfied with Colonial.

There was the usual few little tiny broken things and a few missing things but everything went well with Colonial. It was par for the course with moving. So, I cannot fault them for that. The movers were on time, very professional, nice and quick, and I have no complaints about them. The quote was about $2,000 more at the end though. I thought I went over everything and that was the weight but they looked at it again and that was the weight and that was the price. You should be aware of the cost because it could go up considerably beyond what you think it would be. So, if cost was a big issue for you, you should be concerned. But I was in a position that I wasn't living there, so I had to do everything over the phone.

Everything went fine with my experience with Colonial. I like their price and they seemed to be a little bit more communicative. They kept me informed and they told me what was happening. I had a little problem with communication with the moving crew though. A couple of things got broken. But definitely, that happens in a long-distance move. I expected that and they really taped, it's not as if they didn’t try, but things got wrecked. They still did a great job.

We were satisfied with the move and everything went well. There were just a few things on the setup that weren't done right. It was more details like the China cabinet shelves were placed backwards and upside-down. Also, we had a quote and they were able to do it on the date that we wanted. But they raised the price because we had asked them to do it at a certain time of the month. We had already committed with them, so we just went with Colonial Van Lines. There were two different coordinators. What happened was the guy that was communicating with us was off so there was another person that I had to deal with. That was the only part that I didn't care much, but we can never control their schedule. It went okay but it would have been better if you only deal with one person.

The reps of Colonial were ready to listen to what I had to say and suggested solutions. All were very courteous and pretty professional.

Planned the move well in advance. Received confirmation of dates. Days before requested confirmation of day and time of pick-up. Could not get a straight answer. Finally someone reached out and gave an estimate. Movers showed up the day after the actual move window, which was a 3 day window. Attempted to hire specialist for piano move which was coordinated through Colonial - that was also not scheduled as expected and we paid hundreds of dollars unnecessarily due to a pure lack of communication. Provided a detailed spreadsheet with updated inventory a week before the move and was never provided with an updated quote.

The man I talked to that give me an estimate was really easy to work with. He explained things that I didn't understand. Very polite too. The movers were the same. The people that came and moved my stuff out were very considerate and knew what they were doing. I was impressed by the way they wrapped everything and got everything out and loaded. When my wife was down here and they moved her in, she said she got along with them fine. They took care of everything, were polite and did everything she asked. It was an all-around good experience with Colonial for both of us.

The woman that I spoke to initiate the move was fantastic and was completely honest with me about everything. She was very kind and she asked way more questions than any other moving company had so I decided to go with them. The movers were absolutely incredible and very professional. They put everything together in a timely manner. I would recommend them over anything.

I booked my move on January 5, 2021 with Colonial Van Lines with Tom **. I paid my deposit of almost $2,000 and signed a contract for pick up on May 30th or May 31st of 2021. They were more than willing to take my money! So everything seemed smooth until May 29th when I never received a call, I called them. They told me they had no truck to pick me up on either day. Their excuse was delays. Mind you I signed a contract for my stuff to be picked up on these days. I had to leave my elderly mother and 13 year old in Pittsburgh, Pa waiting on a truck while myself and son, who is 9, drive to SC. I had job interviews and utility companies already booked. My son and daughter cried. My son who is autistic did not understand what was happening except that we had to leave his sister. He has cried everyday.

I went with Colonial Van Lines because of their salesperson. I felt comfortable with the conversation we had. The process was a little strenuous at first, but when the trucks arrived, everything was smooth. It was a good experience. I was moving within about 1,100 miles. Everything took four days. That was amazing.

Colonial gave me a good price and the customer service rep was helpful, friendly and seemed like he knew what he was doing. I did a one bedroom move from Florida to the New York area. The movers had to pack up the dishes. Everything was pretty straightforward. They did everything they said they were going to do. Colonial is a great company. Give them a shot.

My co-worker used Colonial's service before and said it was really good. I went with their recommendation. The sales guy I had was really good then I got passed off to an account manager who was not very pleasant. There was bad communication in the middle. I didn't find out that the movers were going to be there until about two hours before they were going to be there. That was three days after they originally were supposed to be there.

When I was talking to Colonial's rep, I liked the way that he made the offer. I also liked how open and thorough he was. The move was 325 miles and that did not take very long. The driver was very organized and helpful. Everything was pretty good.

I did a long-distance move from Florida to South Carolina and everything went great. Everybody was super helpful. All the people that I talked to walked me through the process. The movers were fabulous as well. What I paid at the end was a little bit over the quote I was given but not very much.

I’ve had a hard time trying to get my cars lifted from Maryland to Texas. Colonial Van Lines told me the estimated date would have been 5/9, and I’m still sitting here without having my car picked up. It's been almost over a month. The salesperson took my deposit that day, but never returned my call and never did anything. It was a horrible experience. I would never go back to Colonial Van Lines. It was never a clear pricing. There was no real clear estimates.

I was looking for a mover from California to Atlanta. Colonial Van Lines showed up along with a few others. I looked up Colonial Van Lines. I found some of the information were true. There was one other vendor too. I kind of got estimates from both of them and Colonial seemed to be very true and transparent and good to work with. My moving coordinator was wonderful. He spoke to me and got all the information from me. I found that as a very standard practice. He provided me with the quote. I did not choose Colonial first. I went with another vendor because they quoted me a couple of hundred dollars less than what Colonial did, but I learned a lesson. When they arrived at my house, they looked at the inventory, which I kind of provided. It was accurate. Whatever I gave them was there. It was all packed but then they kind of increased that amount three times, which I did not like.

The Holy Spirit gave me the idea to go with Colonial Van Lines. Also, their reputation is good. They were on time. They got my stuff here within less than a week. What I paid was about $1,000 more than I expected but that was because they packed some things and it was a long haul. It was from New York to Georgia. At my apartment in New York, it was a long walk from the apartment to the truck. I packed more than I thought I was going to. So, it came up to about 2,500 pounds as opposed to 2,100 pounds.

Colonial Van Lines is a good moving company. I was pleased. I had no qualms with them. The movers were hard workers, determined to get everything right, and I appreciated their diligence. They did well. Colonial was careful. I got exactly what they said I would get.

Colonial's rep was friendly. Two workers came to our home in the afternoon and packed our things in the trunk. The next morning, they met us in Boston and moved our things to our new apartment. It was a pleasant experience.

Melissa, the Colonial Van Lines representative that gave me the bid, was good. Everybody was upfront. The only thing that I was disappointed with was we paid to have items packed and unpacked. And at the unpacking, they did not break down any of the boxes. They just left, filled the garage with boxes, and didn't take the boxes with them. If I'm paying them $2,500 to pack and unpack, they should always break down the boxes and take them with them. Leaving them there to be broken down isn't even worth the unpacking. There was a lot more stuff that my mother-in-law was moving that we didn't anticipate but we’re glad the mover accommodated us and ended up taking all the extra stuff that we had not planned on.

When I was talking to their guy on the phone, he was confident. He was helpful and he had answers. I felt comfortable going with Colonial. The quote I received was accurate because mine was pretty small. The move was from Texas to Florida. Colonial sent me emails for a while every morning which was annoying. They said that they were going to call me or keep in touch a lot and I'm not that kind of person. I didn't need a gazillion phone calls. When the communication didn't come in, I was actually happier and I found it to be very nice. But if someone was wanting that, Colonial might have fallen short on that. Other than that, everything went well.

The people that came to move me were very good and informative. I was right there and watched them pack everything up. I was happy with that. My daughter and son-in-law was here when they offloaded my stuff, and everything went smooth. I had a couple of little things damaged that were old, so I expected that. I've heard a lot of horror stories about moves, but mine went smooth. And the coordinator that had it delivered, Nikolai, worked with me. I was impressed with that.

Great experience with the whole team. Would definitely recommend Colonial Van Lines. The movers were wonderful!!! My furniture arrived without any damage. They set everything up and put it in place in no time. Very pleased with how the whole process went.

Found you online..I’ve don’t use the internet often, so not sure what I was getting myself into. I was so happy that I chose you. We had to leave quite quickly. When the men showed up, on time, first thumb up, they quickly put us at ease. That day was long, but. By the end, we were tired beyond tired. The move couldn’t have gone better. At the other end, our haul showed up on time and in good shape. I’m glad we chose Colonial Van Lines.

I am grateful to Donna for having the patience to listen and be the advocate for clients who have dealt with Colonial Van Lines and have had a negative outcome Although my experience was very disappointing and had damaged furniture after my move on 10/2020 from Florida to RI. Donna managed to produce an agreement between myself and Colonial Van Lines to meet me halfway to pay for one of the damaged pieces; my large damaged queen sofa bed, even though I have to come up with half of the expense. It took a long time 8 months to be exact but I can now try to upholster my sofa and have it in decent condition. Thank you Donna for your help and patience to deal with extremely angry customers. My advice - don’t use these movers!!

The guys were prompt, professional, courteous, fast, and they did what they needed to do. When they delivered here, my sister-in-law met them and she was very impressed. She said they did a great job. Overall, it was a very positive experience.

This is to educate consumers about Colonial Van Lines, Read the reviews and look up the BBB complaints, form your own opinion about this company. My move was from California to Florida the Binding Estimate was done by the sales manager out of the Pompano Beach office. I have filed two complaints with the Federal Motor Carrier Safety Administration (FMCSA) with Chief Monique Riddick that regulates interstate moves. One complaint with Florida Department of Agriculture and Consumer Services (DACS) regulates intrastate movers of household goods within Florida. Wrote Governor Ron DeSantis Florida about Colonial Van Lines business practices.

I found Colonial Van Lines online, called, and the guy I talked to was personable. And I found it reasonably priced so I went with them. The movers were excellent. The ones that picked up my stuff and then the guy who drove the big van line to my house were all excellent. However, I had a small dining room table and the four legs disappeared. I filled up the thing that they were gone, and to get reimbursed. But I won't get much for it and the table is worthless without the legs. It was only a couple of years old. It was an $800 table. What can I do if I don't have the four legs? It’s being resolved now, but even if they resolve it, I'm certain to get 25 bucks.

Colonial Van Lines was the most responsive and they were able to accommodate the time of when I needed to move. They sent me emails almost daily as were getting up to the move. Just reminding me how to properly pack things, put things in mattress bags and plastic bags so everything could make the move go smoother. I had a three-story home so there were a ton of stairs. Those guys were running up and down the stairs, carrying heavy stuff, and they were done loading the truck in three hours. They were the best movers I've ever had. They were ahead of time. There was only one guy who unloaded the truck and he did it in two hours. That guy was awesome.

The communication was always there with the rep from Colonial Van Lines so we didn’t have to wait long to get a response back. When the moving crew got there, they were very good, coordinated and professional. But the pickup was two days late because they kept rescheduling and then, the delivery time was about six hours late because they got caught in traffic and were coming all the way across town. Their schedule was all goofed up and that caused a lot of problems for us too. Then, I was surprised the subs built in a hefty tip on their delivery fee. We weren't told upfront that there could possibly be shuttle fees and if they had to go more than 75 feet from the doors, there was a fee. It was all these little things you kept getting tacked on. So the ending bill was more than what we expected.

I probably would not have picked Colonial Van Lines with its customer service. I was just in a rush and needed to get it done and they were a little bit cheaper. I did not feel great about using them until I met the actual guys who came to move. When my stuff was delivered, the people that took over my account and talked to me through the process were really nice. We went from St. Louis to Dallas and they got there two days later.

Updated on 10/19/2021: REVISED AND RENEWED REVIEW: STAY AWAY FROM THIS COMPANY! Please, please, read the details to avoid not falling victim to Colonial Van Lines. After writing a review about our experience in April, Donna ** came to us as an angel of light without a single candlestick in her hand nor even the thinnest flashlight. Soon, she sank into the same mud of deception with other actors and actresses at Colonial Van Lines (CVL). She worked very hard to block our reviews by offering us some ridiculous compensation for our now over $8000.00 loss and still counting. Very recently, she pushed a young woman called Stephanie ** – Quality Assurance coordinator to be the CVL front messenger of evil! Stephanie would later call us on October 11 to cancel our move.

Colonial Van Lines did well, but we've had two lampshades that were torn up, a glass memorial box that was broken, and a part of the crystal glass candle holder was broken off. One of the things that I didn't realize when we signed up for it was that our stuff was going to be offloaded on another truck, so it got jostled around quite a bit. I was told that everything would be marked Colonial Van Lines, but nothing was. It was all Zip Moving who they subcontracted out to. That was one of the things that the coordinator emphasized which didn't take place.

I liked Colonial's price and that they could deliver in a timely fashion. The moving coordinator was very thorough and stayed in touch. The crews were excellent and very professional. I managed to get everything done. A very positive experience.

I told the guy that all my furniture's from IKEA. He then got on a computer and went on the IKEA site to get the weights of my furniture. I thought that was really smart. The moving crew came to pick the stuff up and drop it off. I had 17 boxes when I left, and I had 17 when I got here. The only thing I can't find is my bike lock and I don't think I packed that. Then I had one thing that had little damage. I get the impression that the IKEA furniture is not really made for moving. It's the only time I've ever used a moving company and Colonial was very nice.

I was so happy with Colonial. The guy that we talked to was great. He was very nice and patient. We moved the date three times and Colonial was very accommodating. I love that there was no additional charge to have to move the date. The lady driver was amazing. She was thorough and super sweet.

We had issues with the boss of the movers because they missed their delivery window, and then told me that we had to be there at 7:00AM the next day to pick it up. But that wasn't feasible and they were really problematic about it. But Colonial did fine with fixing that and it ended up being fine. I've asked for a final invoice four different times and no one has given it to me, which is frustrating.

I've got nothing but high praise for everyone along the way, from the account manager through to who we handed off to. The cost that Colonial Van Lines quoted me was quite accurate. The coordinator did a great job. The estimate he gave me was within 50 pounds all up. They had to use some boxes to pack up a glass top to a table and my television stand. So I was billed for those. My apartment complex wouldn't easily fit an 18-wheeler truck for the shuttle service. I was informed that that would be the case and the team that came in did an excellent job. Everything arrived absolutely perfect.

My mother-in-law told me that Colonial was a really great company. She gave me the phone numbers and I set it up from there. They were really nice. They did it step-by-step because it was my first time doing it ever with a company like that and they helped me through it. They explained everything in great detail and they did really well. The crew was really nice and respectful. It was really quick because we used to have a really small apartment. So, he was in and out of there in an hour. My mother-in-law actually gave me the wrong address for the storage unit and they were willing to work with me on that too and that was really nice. They didn't charge me extra for getting the locations right. Their cost was also really affordable. 'Cause they split it up through three different payments and it was a lot easier to do it that way than take out a whole $2,000 at once. They were a really good company to work with. They were fast and efficient too.

Getting everything set up was pretty easy. When the movers were at my previous location, they were kind of overbearing a little bit because of their constant calling. They called me about five times the same day to see how the move was going. I told them over and over that they weren't going to be there till the end of the day. But they persisted to call, which was a little bit annoying, and unneeded. I asked them to call back the next day, and then, they didn't call back until about three days later, which was fine. Other than that, the customer service was okay.

I have changed my review to 5 stars *solely* because of the work of Donna, the resolutions manager. She worked with me to come to the resolution I want and I appreciated her efforts. She was empathetic and thorough in capturing the nature of my complaints and relaying them to her team. She then worked with me to resolve the matter. My review of the experience with Colonial remains the same, but due to Donna's hard work, I'll rate my experience with her as 5 stars.

I would definitely recommend Colonial. The rep explained everything very well and answered any questions that I had. They always made sure to keep me informed so I wasn't lost wondering what would happen next. They always let me know if there were any changes. The final pricing was accurate. I didn’t think there were any hidden fees.

When they took the contents of the house to the big storage building, they put all of the boxes that have things in it that we needed to get to in the far back and all the furniture in front of it. We couldn't get to any of the boxes at all. Also, when the lady called for payment, it was about $1,600 more than I was quoted. Other than those, the move went well.

The company worked with me and provided resolution.

The movers were timely and prompt. They got there first thing in the morning, as expected. They did a great job wrapping the furniture so that it wasn’t damaged in transit and packing too. When I got to my new location, they did a good job of bringing it in and placing it where I wanted it to go. They were very responsive to my needs so I didn't have any issues at all.

The quote provided was a little bit off. Kind of underestimated how much needed to be packed. Part of that was because we did a virtual walkthrough, as opposed to walking through and actually seeing what needed to be done. But the company they subcontracted to did a great job. The truck showed up and the driver and his worker walked through and formulated a plan essentially. Then he hired three helpers in the local area and they showed up about an hour later. In the meantime, the driver and his helper had already started packings things.

Colonial had the best timeline. The driver was fantastic too. He was hilarious and super helpful. We loved him. We had a couple of things broken though. Not his fault, but the movers' fault. People loading it at the house in California broke my son's toddler bed. Then somewhere along the lines, the crib got broken and a few other things were broken too.

I really liked the gentleman I was talking to. He gave me a lot of options and he explained about the consolidated shipping. It sounded like something I could use. They worked very well with me. I'm in Texas. Someone else had packed up my house in Alabama and had put it in a storage area. We went through all of that and came to an agreement that worked. My brother had taken a picture of the storage unit. So they based on the little dividers in the storage unit, they could tell how much was in there.

I liked the clarity in terms of the estimate as well as the responsiveness for all the emails and questions. The rep was very knowledgeable and everything went better than what I expected. I moved before and I used to spend a lot of time trying to call to ask a question or inquire. In this case, it is exactly the reverse. Colonial kept with me and checked with me from the time they came to do the packing until the delivery and assembly.

I wasn't happy with Colonial Van Lines. They were on the phone and they were who I thought I hired but some other van line called. Stevens Moving Service is the one that came and put the stickers all over my boxes and most of the boxes that were marked as fragile were smooshed. Thank goodness, not a lot was broken but the thing that I brought to the house myself and didn't have them move, I must have had sitting in one of the rooms they moved the boxes into. They saw it was jewelry and it disappeared. I have spent a long time searching the whole house and going through every box to make sure that I haven't made a mistake and checked my storage trailer to make sure it wasn't in there. It took a long time to do all that because I didn't want to accuse anybody falsely. But they're the only people that have been in my house so now I have to file a police report that they stole my jewelry.

At the very end, they didn't call me when it was coming. The person who had been my point person no longer worked there and the girl who was taking over from her hadn’t been given information on our account. Those are the only two hiccups, but other than that, it was fine. They broke a couple of things but that's to be expected.

Colonial Van Lines was quick to reply and they seemed to understand what I needed. Their rep did a very good job of calculating what we needed because it was not a normal-sized studio. It was just a few things. The local company that did the work lost a couple of screws for the mirror, but in terms of how well they packed and took their time to count everything, they did a good job. Colonial Van Lines was easy to work with and they were very reasonable in the amount they charged. So I will definitely recommend them.

Colonial Van Lines always followed up and I would use them again after hearing some horror stories about other van lines. The people that moved the furniture were very respectful and made sure that everything was wrapped up and on the truck correctly. When it got to my home in Florida, they asked me where we wanted it.

When I was leaving St. Louis, I had to be out by that Sunday, and the window was Wednesday through Friday. Colonial called to schedule on Thursday and I was fine with that. But it was pouring down rain. Fortunately, they said they would be coming on Friday. Well, Friday evening, I got a call saying it'll be Saturday morning, which otherwise would have been fine. But there was really no update. It would have been nice to say that the driver's leaving now and he'll be in town, just so I know. I was sitting here freaking out.

They followed up and the people that helped were very polite and helpful. The only thing was, I originally was not going to have them box my mattress. I was going to do it myself. But then I changed and said, "No, I want you to box," which they added to my quote. But when we got one of the mattresses, it had water damage on it. I haven't filed a claim yet ‘cause we still are trying to figure it out. Then one of the feet on our wine rack also broke. But they had a very easy process. The only thing that would be better is if they can shorten their pickup time window from four days to two.