Colonial Van Lines

I contacted Colonial well in advance to be moved from Indiana to North Carolina. They said no problem, we can make that move for you. I paid a nice size down payment, and confirmed my moving date. When date came, they told me they had no trucks in Indiana, maybe try for tomorrow. For three or 4 days, I got this run-a-round. I had to be out of my house in just a few short days. I got on the phone and found another company that agreed on Thursday to move me either Friday or Sat and I picked Saturday. Even though the cost was 50% higher than colonial, I got moved.

In general, my experience with Colonial Van Lines was very good, and I am satisfied with their service. They were a cheaper price compared to the other moving company and they sent people who are professional. They kept with the schedule they promised too. There were some delays, but they gave me notice. They called me constantly and updated me about the progress.

The rep saw some pictures of the items in my home, and we went over that. We also added some stuff and they adjusted as needed. Colonial Van Lines had another pickup and another drop-off, and I was fine with that. We went from Virginia Beach to San Antonio, and the movers took a week, which was enough time. 'Cause I was more concerned with the delivery date than the pickup date. The only issue we had was moving the items into storage when they arrived. We loaded with three people, but they only hired two people to unload and we definitely could use the other person. I ended up helping them offload to storage while the other one unpacked the truck. Other than that, my experience was really good.

The reps were good, and the expectations they set were accurate. Everything went well.

Colonial has been terrible and completely out of touch with their contractors. Terrible communicators and has no clue what went on throughout my move. The movers showed up in a Penske rental truck that was too small for all my furniture. They had no boxes or materials to pack even though it was paid to be a full pack. The driver was wearing flip flops. Showed up several days late almost caused issues with the closing of my house sale. When my furniture showed up the drivers refused to assemble anything and refused to move items upstairs even though it was paid to include the steps. Dropped everything in the garage and left. Totally screwed us. DO NOT USE THESE MOVERS!!!

The island at my house has two pullout cabinets and two big drawers, and none of the items there were packed. My daughter didn't notice that those things have not been packed up, and they were standing in front of them when she was supposed to sign the papers that said everything was packed. It's quite a bit of stuff. It's pots and pans and silverware, and my daughter is shipping them to me, but it's going to cost her money to do that. Other than them missing those things, things went quite well.

The person I first talked to walked me through everything and he was great, but the movers were the best part. The driver helped me pack some last-minute things up, got me there quick and walked me through everything as well. He was great. From the time they picked up to when they dropped off, it took four days, which was perfect. The only thing was they came a day early, but we were ready, so it was fine.

As far as the moving process goes, it was all smooth. It just took kind of a long time. I was given a timeframe of August 2nd to the 18th, and then it ended up getting here about August 24th. But it was fine. The account managers were good at giving me updates. I was pretty happy with everything. They had good rates. It was all reasonable.

I initially set things up online, then I spoke with multiple representatives and they were fine. The crew that came was great as well. They were super quick and knocked the job out really well. The drop off arrived on time too, but the items were not intact.

I did several comparisons of quotes across local and major van line companies before we went with Colonial. There were also a couple of websites that rated Colonial well. So we ultimately chose them because of the good price and they were well-reviewed. We moved from California to Pennsylvania. The pickup was fine. The drop off was better scheduled. But overall, it was better than I expected. The final price ended up being exactly what they said it would be. They were super communicative, and their customer service was really good. We used their full pack option, so we didn't pack anything. They were quick and they were pretty careful with the little things. But on a macro level, some of the furniture was damaged. It was not groundbreaking or horrible, but it was still an issue.

My coordinator, Lauren, was with me every step of the way. She answered every single one of my calls, especially at the most important time. She was phenomenal. I had heard so many sad stories about part of the moving company and how they leave you high and dry once you book with them. But Lauren didn't do that. She gave me a really, really amazing price. She was honest with me from the start. As the move got closer, I was checked on constantly. Then the actual moving service that came was even better. They were A1. Colonial set me up with a good company that moved my belongings. The only hiccup was that the arrival time was off. But they rectified it. You didn't even notice it because they were really great.

I had the pleasure of communications with Mr. Tom **, and I must say, our telephone conversations was very Professional, and Tom knew all of the answers before I could ask them.... He was very friendly, easy going, and made me feel very comfortable... The one thing that impressed me most is his constant contact with me in letting me know updates and the status of my order with Colonial Van Lines... Even though I had to cancel my move order, he was still there keeping me posted, even during the refund period... And I have to say the Staff that I talked with, during the cancellation process, was as nice, helpful, and pleasant as anyone could ask for.... Yes I would recommend Colonial Van Lines, without question.

My wife called a couple of different places and got a couple of quotes. One of the deciding factors was that I had a gun safe full of guns that I could not transport myself. It’s too heavy. Colonial agreed to transport it on the truck to get it across country, where the other company that we called didn't want anything to do with it. Colonial gave us a good quote and my wife was happy with the guy that she talked to. Two guys showed up and loaded our whole house up into a truck in one day. It went pretty well. The productivity was great. Those guys went at it hard all day long. The only real concern I had with the whole move was that somewhere along the line they had to switch trucks, which means they had to unload that truck and then load it on to another truck. Between all the handling, some of the stuff got kinda crushed and scratched.

From the start, Colonial Van Lines was either dishonest or incompetent. I provided them with both pickup and delivery addresses, but they were unprepared for whether the truck would be able to get there. Their lack of preparation meant that the move took much longer & cost me much more than quoted. My understanding was that there would be a person assigned to my move to help & answer my questions. when I last spoke with that person before the scheduled pick-up time, she said the driver was an hour & a half away. I waited 4 hours past the time the truck should have been here & couldn't reach ANYONE to find out what was going on. The truck didn't arrive on that day at all. Spoke with the driver the next morning & he explained why he didn't make it here. No one had informed me of what was going on. (After that, I did get the driver's number so that I had direct contact). Then, a shuttle was needed & had not been arranged.

They came in and packed up stuff as far as things that needed to be packed. They were very professional. They got it done quickly on the truck. When it was delivered, they did the same. It was very nice. They were very kind and considerate and put everything where we wanted it to be put. It was great.

I was initially happy with the price point with Colonial Van Lines, but I ended up paying the same amount that everybody else gave me a quote for. As far as the transport, they didn't come with enough people. So, the packing took forever. It took them two days, but they delivered when they said it would be delivered. The reason why the price was favorable was that they weighted us less than what everybody else did, and I kind of got trapped in it. I ended up paying like $2,500 extra at the end of the move.

The quote changed throughout and it was a little pricey. My couch got scraped up a little bit and then some of the paintings I had were missing. I didn't discover it until recently when I went through everything.

Colonial was very quick to respond. The person who answered the phone and created the quote was very knowledgeable and good. Not only did they pick up my stuff and arrange for the movers, but they also stored my stuff for a few months and then they moved. The quote included the move from Charlotte, a storage in Atlanta, and then picking my stuff up from storage and moving it to the Orlando house. From the coordinator itself, who I spoke to and got the quote, it was pretty accurate. The movers that they hired, the Atlanta Company Moving, were phenomenal. So they hired a good company to move me. But it was customer service I had a problem with. I’m supposed to get $350 credit back and they never gave it to me.

I had a really bad experience with Budget. Guys came and held my stuff hostage until I paid them $600 in cash. I did extensive research on my next mover because I was packed up and ready to go. When I looked up movers, I wanted it to be the company that came and not a sublet company. I found Colonial and the movers were wonderful. They handled our stuff with respect. Most of our stuff was broken before Colonial got to it because the movers prior threw our stuff in our garage. I suggested Colonial to my mother-in-law. Unfortunately, they didn't do state to state and only moved long distances.

Colonial Van Lines arrived a couple of days late, but they laid that out to me. By and large, the experience was good with one exception. I got a bunch of quotes for movers and I chose Colonial. The quote given to me was $14,500, which was in my budget and was fine. Then, we arranged to have the carrier come and pick it up, which was great. He arrived on time, picked it all up, loaded it into his truck, and he told me that the estimated quote changed from $14,500 to $22,000, which was way beyond my budget. And I he got that number as he submitted the inventory back to Colonial. What was in the inventory is what we had talked about in the quote. So, the invoice for the estimate went way up.

We did a move with Colonial from New Jersey to Michigan. Our stuff took about a week and a half to arrive here. Communication was good and we received information about when they were on their way, on the day of, and it was with enough time to make that work. It was a little strange when our stuff got dropped off. We got one notification saying that it was going to be one day. But then we got information two days later that was actually coming earlier. I was happy that it was coming earlier so it was good news.

Colonial had the best rates for what I was looking for. Setting up the quote was fine and took a couple of phone calls. It was a pretty small move and I was very prepared. Everything was packed and ready to go. The movers were good. Colonial was thorough and organized. Things went well.

My experience with Colonial was very good. They called, sent emails, and followed up on everything. Everybody was on time. I appreciate their service.

Chad was the person who worked with me right from negotiating the rates with me until the very end. And he did an amazing job of being on top of things and being very responsive to whatever I needed. He was able to give me detailed quotes. He was very transparent. He was able to let me know what are the pros and cons of going with a van line versus some other moving company and how across van lines, it's safer. So, all in all, it was a good experience.

The timelines that were provided were accurate, and they were very communicative in the days leading up to it and on the day of as well, which was helpful. One thing that was weird was the person that was picking it up contacted me about the pickup dates. And I had to tell Colonial Van Lines when they were coming. They came. I was happy. But that was confusing to me that Colonial didn't know who was coming or when.

The reps communicated and the process went very well. It was a great move.

Joseph, the first guy I initially spoke with was on top of his stuff. And he won me over. Also, the movers helped a lot. There's a bit of problem just with my building. They scheduled someone to move in while I was moving out, so it caused that whole issue. But they stayed there for the whole thing. The move was smooth. They got here in three days, which is what I expected. The cost went up a couple hundred. But I already negotiated it down and got them out. So, I was fine with that.

Chad was beyond expectation and excellence. He was the most patient because I'll be 81 shortly and my husband's 81. And he was so wonderful. The whole process was a wonderful journey. We drove straight through. That was with stopping. It was close to 11 hours. We got here and got the keys to our new build, and the furniture arrived approximately an hour later. So, it was wonderful.

After talking to Colonial Van Lines, I liked the experience I was receiving. And the customer service was good. The carried everything into the truck. And they kept in contact with us the whole time.

Colonial Van Lines had a reasonable quote from the beginning and the rep took care of it right from the get-go. Followed all the way through. The girls took care of me very well. They had the best quote and got back to me and that's important when you're out there trying to get business and trying to talk to people. You get people to call you right back. That's rare these days. So, it went very well. And anytime I called Lauren about anything, she was right there and got back to me right away. We were very happy with how it went. Very quick. They kept in touch. I even made a change towards the tail end and we replaced it with something else.