Colonial Van Lines Reviews

The agent that came was very thorough. She gave us a heads-up what to expect through the process, and she was always available for questions and any updates that we had during the moving process. From the house we were moving from, it took about six hours to load, then it was delivered two days later. It also took about six hours to unload. It was the same guy, and he was really good. There wasn't any adjustment to the initial quote too.

Thanks to Donna's exceptional assistance, I enthusiastically award this company a well-deserved 5-star rating. From the moment I reached out for support, Donna skillfully resolved any issues I had with utmost professionalism and efficiency. What truly stood out was her unwavering dedication - she stayed in constant contact with me for weeks, ensuring that every step of the process went smoothly. Donna's attentiveness and commitment to customer satisfaction are truly commendable, making this company a top choice for anyone in need of reliable assistance.

CVL has been an awful experience. I was promised by ****, when I initially booked that CVL does not broker loads. That is a straight up LIE. My load was brokered from **** to ****, not once but twice. First upon pick up, then when it was picked up from a storage unit in ****. Pienel called me and gave me a pick up date, then the movers showed up a day early, packed half my stuff, dropped into a storage unit and came back the next day. Not only did my initial quote double, but my items were moved 4 times by delivery. Because I did not have a home, I had to have my items placed into a storage unit. Big items were in moving blankets, and I was told I would have to unwrap each item if I wanted to make sure nothing was broken. I did not have the time or manpower to wrap and unwrap everything. Then I was told they would unwrap everything, but they would need to take the moving blankets or I could buy them.

I had problems with the quote being raised when it was promised that it would not be, as long as the inventory stayed the same. This was very troublesome but the Resolutions Manager, Donna, was able to fix it! I just had to stay in touch with her until she got it all sorted out.

We were originally told that everything we would do would be done by a credit card. I asked them if there was an outside trucking company. Colonial Van Lines said it was through them. But when the truck came to pick up stuff, I had to give him a check. So, I was a little confused about that, but at I least have the receipts. Colonial sent me the final invoice for everything, which ended up being a little more than what it was originally. And they never put the payment that I gave the trucking company. So, I told them I would not assign that invoice because I was not comfortable.

I gave Colonial Van Lines a time frame, and they accommodated it and exceeded my expectations as far as picking up and delivering on time. The driver was very professional, and the people that had helped him were fantastic, friendly, and very careful with my stuff. They did a great job.

I left a message specifying my needs, and one of their managers called me back really quickly and offered good service to me. They gave me several calls to ask about what kind of stuff I have. They did a weight estimate. During the actual move, it was all right. Very decent and fine. But there was a hiccup at the end. They sent me the wrong receipt. It didn't reflect my payment. I've been calling about them for a week. Yesterday, I finally got a positive answer from the customer care service department that they would send me my final receipt tomorrow.

The expectations were pretty accurate. In terms of estimates, they were right on. My rep assured me everything would be fine and he was able to follow up. It was a pretty smooth experience with the moving team.

When I call and talk to them, I like the responses I get. They were very straightforward with the pricing. They had a video of our home where they could see what was there that needed to be moved. So, the movers knew what to expect and there weren't any surprises. We were pleased with everything. There was one misunderstanding with the timing but we worked through it. They were accommodating.

The service representative was very good. She was very responsive, and every time I contacted her, she would get back in touch with me. The movers were good too. They wrapped some stuff up for me, and they were very quick. Everything arrived in good condition, except there was a painting missing and the screen on my elliptical is cracked. I got in touch with my representative, but I haven't heard back from her. It's been a couple of days, and I hope that I will hear back from her.

I had a positive experience with the rep. The movers ended up packing some stuff and they added a bunch of stuff in there. Everything arrived in perfect shape. I recommend Colonial.

I called a couple places, then I called Colonial and spoke with Joe a couple of times. He took the time to explain how the industry works. I trusted him and it worked out the way he said it would. They already picked up my stuff before they let me know, and it was almost here before I knew it was coming. It was fast, and the pricing was a lot less than I was finding anywhere else. In fact, it was half the price of one of the places.

Based on my experience, I would recommend Colonial highly. From the get-go, it was good. The representative that was assigned to be the controller for the move was very experienced. He knew what to ask and how to ask it. Everything went as smoothly as I could expect it to. Both load and offload teams did an excellent job. There was no damage and it was timely.

I did a lot of research and I read all the reviews and I liked Colonial. The customer service reps were wonderful. Daniel and another gentleman kept in contact with me every day during the whole process. I appreciate all their help. The two gentlemen that packed up everything and loaded up the truck were absolutely wonderful. The movers who came to Florida and unloaded the truck were wonderful, too. They took good care of the furniture. They put some of the furniture back in place. I can't speak highly of the whole experience. It was kind of delayed a little bit. They ran into trouble with somebody else that they were moving, but they called and they were very nice. One time, they wanted to come at 9:00 at night. I said, "Listen, my mom is already in bed and there is no way that can happen." They were like, "No problem, no problem. Can we come at 7:30 in the morning?" I said, "Absolutely."

The rep answered my questions, kept in touch, and acted as the touchstone for me so I know who to go to. The moving crew was great and did what they needed to do very professionally and quickly. But I was told that the window for the crew picking things up was a day. I wanted it on the 9th but they were gonna come either on the 9th or the 10th. They told me that a few days before. When they were gonna drop it off, it was a 12-day window and that felt like a long time especially because they weren't going to let me know when it was going to be until 24 hours before they were gonna show up. So, I couldn't schedule anything or make any plans. I needed to keep all of those days open just in case they were going to come that day. As it turned out, they came very early in the window.

Haven't moved yet so I'll need to add more info later but so far they have been excellent to work with during the phone calls I've had with Karlos. Thank you for recommending them to me. I'm looking forward to my move.

Moving Experience was not Good, but Donna in the claims division worked very hard to make amends and we feel she succeeded. She went to bat for us and came through huge. We appreciate her efforts. Thank you Donna.

Setting up with Colonial was easy. The rep wanted to know what I had. He was marking it down as I went along. My husband thought the quote was too high, so the guy that I was speaking with said, “I'll get you over to my manager.” When the manager came on the line, she spoke directly with my husband and she offered us a lower rate. It was really good.

The Colonial agent I talked to was very helpful, concerned and followed up on everything. It all went smoothly. I had to change the date once and there was no problem with that. They kept me informed with either emails or calls. My only problem was there was a two-day window and we really wanted it the other day, but they had to come on the day that fit into the window. But that worked out. The driver was just a little bit late, but he called me and told me he was gonna be a little bit late. Otherwise, they came for the pickup right when they said they were gonna be there.

Annie, the person who sold me on Colonial Van Lines, was fantastic and very helpful. I liked getting the emails reminding of stuff to do before the move. The driver of the move, Lou, was very helpful as well. He gave me a lot of advice on what to do if I needed to take an extra day. The only gripe I have is that, in order for me to have them wait with my stuff for a single day, rather than just putting the trailer somewhere and having the driver take a different trailer, it would have been an extra $1,700 to put it into storage and take it out.

We hear horror stories about moving companies, and that was a fear of ours. We always hear that they're gonna charge more than what happened. Our estimate went up $100, but that's expected when they don't know exactly what things weigh or the size. The reps were very thorough and spot-on with their estimates, and we didn’t have any issues our move. The movers were very good. They packed up my whole house in three and a half hours. The guy got out here by himself and unloaded the entire truck by himself. I offered to help. I helped him a little here and there, but he did it all by himself. The driver was excellent.

I accepted Colonial Van Lines' payment for less than half of the value of the guitar and case that was not delivered during a move from AZ to WI. My case manager, Donna, provided excellent service and I really felt like she was an advocate on my behalf.

Colonial Van Lines was very thorough and the most accurate when walking through the inventory list. They had contacted me and asked if we could change the pick-up date, which I was able to accommodate. Instead of being in the morning, they finished at 11:30 at night. So, that was not ideal but they stayed in touch with me. They picked my stuff up on Wednesday, and they kept the delivery date the same, which was Friday. Then, again, it was, “Oh, we'll be there Friday morning.” I couldn't get into the place until Friday afternoon. So, it was like, “Okay. Well, you know, we'll be there early Friday afternoon,” and it ended up being later in the day.

The moving crew was very efficient. I liked them. But I have a small claim that I'm going to need to put in for some furniture that didn't make it through well. Some furniture and irreplaceable items were damaged. I have something that I bought in West Berlin and it was completely destroyed in the move. I can't replace it. It has a map of Berlin with the Berlin Wall. I picked it up at a major department store and I've contacted them. My best case in getting anything like this is probably going to cost me about $1,000. It was a paper box. I had set it aside and somebody had the wisdom to put all that wrapping tape on it, destroyed the box and ripped off half of the map. I see no way of replacing it short of asking Colonial Van Lines for a roundtrip ticket to United Berlin so that I can try to hunt through all of the stores. It's a historical object and it's gone. But other than that, I'm a very happy camper. I'm satisfied.

I'm sending out my household goods to my son who got himself an apartment and I went through mentally how many boxes I would be packing up for him and how it would all work out. I named the pieces of furniture that I was giving the rep and he made a list. I stressed that the sofa was a sofa bed and a couple of hassocks. I was able to itemize items that way. The movers had me sign the list and the estimate was good because I didn't have an extra charge. What I was told it would cost is what it did indeed cost. It's a chunk. They're going from South Carolina to Minnesota. The person told me the amount of mileage and I know certain amounts of mine in my head and what they said seemed correct. I could have done the same thing online if I wanted to, but I didn't.

The moving coordinator was not returning calls. That needs work. Another thing is the moving was good, but the crew damaged some things. I was there when they loaded and I don't think anything was hurt when they loaded, so it had to be during the move or when they unloaded. Colonial said in their contract they'll pay 60 cents per pound. However, they damaged a piece of equipment, a specialized rock cutting saw, and the manufacturer doesn't make make that model anymore. I can't find parts for it. Also, it's thousands of dollars that I lost, so they're not gonna pay for that.

We called Colonial and the guy that I was talking to seemed real nice so we ended up picking them. The account manager was nice to deal with. He seemed concerned about the move and made sure he had everything right in the set. We packed a lot of boxes and then they came in, packed some stuff, and loaded everything up. The guys that came to move were really great. The only downside to the way they do this is that they go through your pictures online when you have your house for sale to see what you're gonna move. Then, we went through item by item and I told them we probably have 100 and some boxes. They said they move up to 150 and we ended up with a quote of like $12,000. It ended up being about $17,000 and they had to use two trucks.

The reps were very friendly. I had a couple of questions and I ended up underestimating my weight. They went through an explanation as to what the additional charges would be, which were very straightforward and understanding. So, the process wasn't stressful at all. We had a transition from people that picked up our furniture to those who delivered it. With both experiences, they did a wonderful job. I recommend Colonial if you have any interstate moving requirements. I'm pleased with the service.

We booked through Colonial but it was not Colonial that came to move us. When their contractor showed up, the truck was not big enough so they were not gonna be able to load. Plus, they found out that we had way more stuff than they thought. If they had come on Monday and started packing on Monday, they would have known and would have packed well on Monday and Tuesday, and then loaded on Wednesday. But because they waited and didn't come till Tuesday, they were rushed. We could tell that the stuff that was left till the end was not packed as well as the stuff on the first day. Other than that, the moving crew was absolutely great. They worked the whole time they were there and did a wonderful job. They wrapped everything. If we had boxes that were already packed, they re-taped them so that they would make sure they wouldn't bust out.

Colonial Van Lines gave me a pretty decent quote. I checked with a couple of others and Colonial was competitive with what they were gonna charge for the shipping box that I had to pack myself. It was a little more expensive, but it was pretty competitive. They had a fairly quick turnaround on when I needed it, and then when they could deliver it because it was all on the East Coast. It was North Carolina to just South of Atlanta, Georgia and the company that picked it up was out of Atlanta. My moving coordinator was pretty good and I changed the dates and he accommodated me changing it to an earlier pickup without any issues.

We spoke to Colonial Van Lines and the reps seemed to know what they were talking about. They took our furniture from this house up to the other house in South Carolina. We gave them a full list of everything we were taking and they gave us a price. They turned up and two hours later, the van was full and all done. Everything went smoothly. It was great. We were slightly overweight and it increased the price marginally, but we were quite happy with what they quoted and what they did.

Colonial Van Lines wasn't the most expensive, but they weren't the cheapest either. But they helped me more when it came to customer service. They assigned a great moving crew. They packed a couple of mirrors and bureaus, but I packed all my little stuff. Give Colonial Van Lines a call and see if they're a company that was comparable. What is for me, for a price, might not be for you. And because everybody has a different price in their head. But they were fair to me, so I would use Colonial again.

I called Colonial Van Lines. What they quoted was half the price compared to what the other company gave. I arranged the move from Georgia, but Colonial would pick it up in Fort Lauderdale. It was all done over the phone. They were great with my sister in Fort Lauderdale. She liked the guys. They called me, gave me a heads-up when they would be here. They came and brought in the furniture, set it all up. And it was all good. Colonial does a good job. They're reasonable with the prices. I would recommend them.

Colonial Van Lines couldn't have been more communicative and they constantly were in touch with us. Billy and Marcus were the two head people, and they had the other two people that worked with them. The office was excellent. The person that sold us the service was awesome all the way through to the end. Some of the movers were entertaining. They did a good job and the price was one of the best that we could've had. It was a wonderful experience as far as the coordination was concerned. We couldn't have been happier.

Colonial Van Lines' reps were great. They helped me out. Also, the moving crew were hardworking guys. We were underweight, so it was good. My TV stand on the back side came unhinged. But it's fine now. The quote was accurate.

They did a professional job. They knew their job. They answered all my questions.

Colonial Van Lines was really great. They had communication and they were prompt. They were a little delayed in my delivery by a couple of days, but things happen. They also refunded me for those days that they were late. They gave me credit. They were really good to work with.

With Colonial Van Lines, all the expectations that were set were accurate. The quote matched exactly the service that they provided, and it was clear and concise. The service was a pack and move altogether, and the crew was friendly and respectful of the area. They were late for a bunch of stuff, which delayed the move, and I didn't feel like they took the role all that seriously. But at the end of the day, they did a decent job. There was a little damage to a couple of things and there was nothing huge, but when I reported about it via phone calls, there was no follow-up. So, overall, my opinion of Colonial is affected by that because it was disappointing that everything went so well, then when it came time to making something right, they didn't really do anything about it. They should have a little better issue resolution.

I have used a lot of moving companies over the years and they are often shady. Even these other moving companies would look at Colonial Van Lines and say "Man, those guys are complete frauds". I should start by saying that Colonial didn't actually do my move, they contracted this company called "Re Moving America LLC". Both of these companies must be in on the racket, and I'm assuming Colonial probably uses other companies as well to participate in their schemes.

My overall experience with the mover was great. He was very attentive and on point as far as keeping up with letting us know along the way. But Colonial should be a bit more communicative. Other than that, the end result was great. The delivery worked out well.

Everything went really well considering everything I had to move. We moved a 6,000 square-foot house. That's a lot of furniture. Some of the markings on the boxes could have been a bit better but considering the amount of things we had, it wasn't bad at all. The movers were here in a timely manner. We had seven packers at one time and everyone was very pleasant and respectful. Use them.

Colonial was super easy to work with. They gave me a quote right away. They were very helpful. They contacted me every week to give me update on where the driver was. I was very satisfied.

Colonial scheduled the transport and said the independent contractor they subcontracted to was gonna be there at a certain time. The guy called me, and he was there. The transport was well-managed, and the agent always called and contacted me for updates. The driver and the two individuals that did all the loading and driving were very good. The two individuals were very efficient and coordinated, and they kept us posted as to what items we needed to go or what was in them. They wrapped up everything that needed to be wrapped, and it was very good. They picked up on Friday, I got it on Tuesday, and there was no damage. After all the times I've moved, that was the first time ever.

Colonial Van Lines was terrible. They tore up my furniture, they broke two of my lamps, and they just threw stuff in boxes. We had three different moving coordinators, and they didn't come when they were supposed to come. They showed up a day late. The guys that came to unload the truck were angry because they had to drive from Clarksville. So, they didn't get here at the same time. My husband was helping the driver unload the truck the morning that they got here. So, that was unacceptable. I will never use Colonial Van Lines again. I would not recommend them to anybody. They were rated number one. My husband wanted to get the best company because we've had some bad moves before, and we didn't wanna have to do it again. Lo and behold, it happened again.

The rep from Colonial was great. She was very professional. She was the best part about the whole thing. She did an excellent job. I wasn't aware that Colonial was the scheduling aspect of it and then there was a different company that comes out and picks up the things. Then they said, “Well, it may be in storage for a while before we have a truck going that way.” It actually went faster than it was supposed to.

My daughter helped me because she used Colonial a few years ago. I'm kind of elderly and it was getting a lot of stuff together and getting it coordinated. Colonial was good about that but they also took 21 days to bring my stuff to the house. So it was a long wait. All they would do was tell me that they would give me a range and the range was 19 to 22 days. I didn't have any option about that. But they called and touched base with me on several occasions. So I like that. The moving crew was polite enough. I didn't find any problems with them except for later when I was unpacking, I found a lot of trash that was wrapped and put in the boxes. So far, I only found one broken lamp. But I did not take out the extra insurance.

I was overcharged by the person that brought out the desk at the end of the move. I never got a reply to that. But overall, I am extremely happy with the way everything went. I haven't pursued that last charge. It was only about $180 difference from what it was quoted to me and what they actually charged me at the very end. It was a different company that my driver was working for that I had to deal with. The movers were superb. The timeline was a little ahead of schedule, which was good.

Colonial Van Lines did the packing, estimating, moving, and storage. It took two days to pack up everything in the house. My things went to storage for a short time and it came to the new address. The movers themselves were very friendly and gentle with the furniture. They took good care of everything. All the furniture is good. And our fine china and crystal are in perfect condition.

Colonial Van Lines had the best offer. Also, they had a prompt response whenever I had a question. And the crew worked steadily. They packed for two days, loaded on the third day, and arrived three days later. It was prompt. There were a couple of things that were a bit broken but nothing major. I was amazed at how much paper the crew used to stuff the boxes with. It caused a problem at the destination. I had so much paper to get rid of, it was unbelievable. Other than that, it was a very good customer service experience.

We had used Colonial Van Lines before when I moved my sister out of LA. We had a really good experience, so I selected them again. They were very prompt and efficient and took really good care of all my stuff. The moving day went very fast. I had two gentlemen here. They said they would be here at 7:00 a.m. and they were here at 7:00 a.m. They were out of here by 11 o'clock. They were fast, but they were very efficient and very careful with everything they brought in. They unwrapped what furniture needed to be unwrapped and checked it for damages. So, overall, I really liked what they did. They went over and above wrapping some of my stuff that had glass in it, so it didn't break.

I reached out to a couple of companies and got quotes but Colonial was the cheapest of them and they were more open about what the quote entailed regarding the packing and how much square footage I would need. That was kind of the big thing when you're doing a big move and with them being more open made me more confident to reach out to them.

Our experience with Colonial was initially really good. However, it was hard to speak to a real person. I added some Chinaware that I wanted to have boxed up and I wanted to make sure that somebody knew that that was being added and it took a while to get that sorted. In the end, they were able to get that properly packaged up. The movers were really good, very professional and thorough.

Our moving experience with Colonial worked out very well. I liked the first crew that picked up better than the one that moved. The other guys weren't quite as good, but it worked out fine. I didn't see any damage. I was happy with them. I don't think the cost was cheap, but I don't think it was wildly expensive either. It was what the going rate is.

Everything was good when I worked with the rep. But one thing that bothered me was that I didn't know until the mover showed up that Colonial was only gonna act as a dispatcher and not the actual movers. That ticked me off 'cause I'm military and when I went to them, it was for the Colonial Van Lines that I saw on the website and not them selling the move to somebody else. Everything has to be spelled out and articulated. Other than that, I was pleased with them.

The movers called me ahead of time and told me that they were gonna be there. I met them at the unit and they came upstairs to evaluate the situation. They started packing up and we were done in an hour and a half. They were great and I would totally recommend them.

The movers were on time and they were careful with our stuff. We had nothing damaged and they were very friendly and accommodating.

The rep who helped me was very nice and the movers were very cordial. Colonial was very fair and I recommend them.

They were great at every step, from the guy who did our initial inventory and estimated the job, all the way through. There were tips on what to do so if you are a first-time mover, you would be happy with all the tips they provided. Everything went according to plan. The drivers were very courteous, helpful and knowledgeable. We had a bookcase and it was in the driveway as they were off loading things. A gust of wind knocked it over and one little pane of glass broke. They were really upset about it but it was really nothing and it was not their fault. It was excellent service.

Had several companies call me to move me from one state to another. Colonial Van Lines was the only one who helped me with pricing and keeping in touch with me throughout the whole experience. They really were genuine on treating me like a person and not just a client. Would definitely use them again.

Donna at Colonial Van Lines did a wonderful job resolving the bad experience with the whole move and addressed satisfactorily all issues that the company was deficient in!

Setting everything up wasn't a problem. It was all done online or phone calls. But my concern was that nobody physically saw the furniture, so my estimate was way below what the cost was.

At first, Colonial and I had great contacts. We were getting ready to move forward with the move. They told us that our truck was on the way. Then there was a delay in the truck from when they told us it was gonna get there so it delayed us. They said, "It's gonna be here at 8:00 AM tomorrow morning." We got up 8:00 AM and had the house completely packed ourselves. We were waiting around for an hour or two but hadn't heard anything. They reached out and said it was gonna be closer to noon. Noon came and went but we still hadn't heard anything. They reached out again and said it was gonna be closer to 4:00. Once they made contact again, they said they wouldn't be able to pick up our stuff that day.

I was happy with Colonial Van Lines until the day the driver was supposed to deliver. They dropped the ball. Apparently, they didn't send over that I had made my full payment. It was on a Saturday when the driver called me at night, and Sunday, Colonial was closed. He wasn't gonna deliver my stuff because he didn't have proof that I paid the second payment. I had to scramble to find evidence that I had paid. By 10:00 at night, I was going back and forth with the driver and proved that I had paid it. I would have been pissed off if I hadn't been able to prove it because I paid Colonial in full over $6,000. The woman I was dealing with in the beginning was very nice. But once I had an issue and tried to get in touch with her, I never heard from her again. They all ghosted me. I was very disappointed at the end.

Colonial Van Lines' flexibility was good for us. Colonial Van Lines laid out a timeline of everything when the movers would arrive. They had a good detailed plan of what paperwork they would go over. They sent everything ahead of time so that we could review and make a list of all of our items, make sure everything was on there. And everything just followed that plan. They packaged all of our furniture and did it well. Everything was in good shape.

Both of the reps that I dealt with were very nice. They didn't say anything that they didn't do. They were accurate. On moving day, everybody got right in there and got things on the truck quick and then got them offloaded quick. They stuck to their date. The driver was excellent. He did not just drive, but he helped to load and unload and worked very quickly and listened to everything I said. He made sure everything was put in the right place, and packaged everything that we needed them to correctly. I'm still opening boxes, but I haven't found anything that was broken or damaged yet, except for a bookshelf but that's nothing major.

Colonial quoted me a decent price. When I was on the phone with them, we walked through my apartment and identified everything that was going to be handled and moved by them by description and they came up and said it seems to be about a certain number of pounds. Based on that and the distance I was moving, they gave me a quote. They estimated it to be less than 100 pounds. When they actually loaded it up and went to the scale to get the actual weight, it was about 140 pounds. So their quote was pretty good. They gave me a notification that they were on their way. So I was ready for them. When they showed up, I basically cleaned behind them as they were loading up and moving out. They loaded me up and unloaded me in one day and traveled 124 miles. I really liked that.

They did an excellent job. They were very thorough as far as getting us set up and making sure any questions were answered. The moving coordinator was good and tried to be on top of things. Colonial hired a local crew to load and do all that kind of stuff. The coordinator wasn't as coordinated with them. It didn't seem like they were always in touch with each other. But the crew was on top of everything. Sometimes, they get called from the coordinator either before or after they left. So the process seemed a little disjointed. But the coordinator was trying to help. The moving crew was very efficient. They called and set things up. They were quick and professional. They did a great job. This was the only move I ever had where nothing got broken. There was just minor tiny things that you wouldn't even necessarily notice kind of thing. Compared to other moves, it was amazing.

MOVING PUBLIC PLEASE BEWARE!!! If we could give negative stars to this company, I would. Such a horrible experience with Colonial Van Lines from start-to-finish beginning with the moving estimate, to the pick-up date, to the delivery for our move from NY to GA. Keep in mind that these moving companies know that people do not move every year, so they have no personal stake in doing a job well. You are not coming back anytime soon if at all. The person you get on the phone initially is the salesperson…we spoke with initial consultant. Remember, his job was only to sell their terrible service. Our estimate went from $3700 to over $10k!!

Colonial Van Lines gave me the most competitive price. The rep I worked with was great. He was really helpful. He quoted me a price. But, I was asking if he could price match with the other company and he gladly decreased the price and was able to match the price. The person gave me a date that he could deliver all my stuff in six days. But this person got that stuff within a day. The experience was smooth. I'm satisfied.

My move with CVL was the absolute WORST experience I’ve ever had with any business, professional organization, or association across any industry. At initial engagement, I was not presented with any options aside from a Binding Estimate that locked me into a contract that charged me based on a calculated weight, as opposed to my actual inventory weight, which was 1,883 lbs. less than their calculations. They did not adjust my balance for the difference. I never knew I had an Account Manager until 3 days before my move. Turned out I was dealing with a salesperson for the entire 4 weeks leading up to my move who kept claiming “I got you” but made no notes on my account even after 125 exchanges to confirm inventory (with photos), make updates and confirm agreed services. I had to review the inventory list multiple times because they kept including things that didn’t exist!

When asked to stop constantly calling after I told them we did not have full details this morning, I got a call. I was at work and asked them not to call, responded with a text to **. Will never use these people.

It was one guy at the pickup end. He loaded the entire truck himself and he was amazing. On the delivery, he had two helpers and they knocked it out as well. They were all great and did a phenomenal job. Everything lined up very well.

I chose Colonial for our move from CA to TN based on the high reviews given by Consumer Affairs. My initial contact was great and very thorough. I opted for the full pack service. The price quoted was reasonable. However, everything went downhill from there. As we got closer to the move my actual move date became a moving target. This caused me to change my flight to TN twice which cost me $220. Then I found out Colonial doesn't have any trucks of their own nor do they have their own movers. They use independent contractors. Because of this communication between all the parties was difficult to say the least. The packing/moving crew in CA was OK, however the packing materials they were sent by Colonial to use were not what I was told.

I called in with Colonial Van Lines, explained where I was and where I needed to go to. And we got a rough estimate together from that. They followed up. And I went ahead and hooked up with them. I felt comfortable with them. However, they kept transferring me to another person at different points in the move. There was the person that did the SMS. And there was supposed to be a person that would coordinate it and the person that handled it while it was in transit. Those were the three people I talked to.

I had been in touch with Colonial for two years. I was talking to a particular person and he was so wonderful and nice that I just stayed there talking to him. I said I'd call them when I have the funds to effect the move. The pricing came out the same, if not better, with no duress on my part and Colonial did what they advertised they would do. There was a really terrific guy that was very consistent with me the whole time. He kept records of our conversations and things like that.

I put my information into a site that basically gets quotes from a whole bunch of people. Colonial happened to call and they quoted me on the spot. They had a cheaper quote and they were able to move my jet ski which was positive. A lot of the other companies weren't able to do that. Colonial's customer service was really good and always kept me aware of what was going on. There were just a couple of times when I had to call them to get some updates on things. The only thing that I had a mark down on them was that I mentioned from the get-go that I wanted a full service move. I didn't wanna touch anything regarding the move. I wanted it all done.

Colonial said it had the best service and the best prices. Setting up the move was a lot of work, but they didn't have anything to do with that. We had tried to have it ready when they came. Colonial was in good communication. The final cost did go up a little more than we expected. We weren’t thrilled about the price increase. Other than that, we were there for the pickup, and they were very helpful, efficient and polite. We were not there for delivery because my brother did the pickup. He said it all went very smoothly.

The coordinator was a very good listener. At my age, I understood him very well, and we got along real good. The movers were very, very good, and very personable. They were very nice to work with. They took very good care of my assets, and moved everything without any damage whatsoever. They were very cooperative. There was a single driver and I couldn't believe that he got here so quick. It absolutely exceeded my expectations as far as delivery time. I was very pleased.

We moved from Florida to Ohio and Colonial Van Lines did a great job for us. On delivery day, they showed up on time and they got our stuff unloaded in one day. I had a damage to one of my big screen TVs, but I wasn't too worried about that. I didn't even report it. We had a floor lamp that unfortunately got broken as well. But other than that, they got everything up here and they had good communication with my wife. We knew when our stuff was going to be delivered.

We went on the internet and Colonial Van Lines had the best price. The crew came in, took all the stuff, and they were out. I wish it was a little less because we are seniors and we used our savings. And it was hard, but we did it and we're here.

Colonial Van Lines gave me a decent quote. They have different tiers. You could purchase the packing, the moving, and the unpacking. I purchased the packing the van but not the individual boxes then unpacking the van into the new apartment. They gave me a spreadsheet that had a list of possible items room by room. In that, there was an estimated weight per item, and from that, the quote was built. The final pricing was higher but part of the issue in that was I severely under accounted for the amount of books that we had.

I found somebody that knew what he was talking about and was very pleasant. I liked his thoroughness and willingness to help. Also, the driver managed the people and they worked very hard. Go with Colonial Van Lines.

Marcos, the guy who moved my stuff out, was so nice and I loved him. He was wonderful and Colonial did a very neat job putting my things in storage. It’s over 10 warehouse packs to the hilt. I had two heavy pieces of furniture to move. One was a dresser with a hutch on it and the other was a heavy chest of drawers. Other than that, there was nothing heavy except the plastic totes that I had packed. Overall, I had a great experience. I had no problems whatsoever. Someone called me and asked if I had any damage and I said I don't think so but I haven't unloaded anything from the warehouse yet. I don't think anything was, and if it was, no big deal.

Colonial registered the number that I called in on, which is my work number. So, I didn't realize that till almost the day of moving that they didn't have my cellphone listed as the contact and the reps were calling my work and I wasn't there. But other than that, they were all great. They picked up on a Sunday and I asked them to drop off on Tuesday because I was flying back, and they did. The quote went up $1000 but I said 25 boxes and there were 34 and they didn't have a coffee table on there. So, it was okay.

Colonial's reps were very helpful and the pickup went very well. It was very fast, too. But we were a little bit frustrated with the fact that the house was like a disaster after they came in. The floors were filthy and they didn't lay down any paper. They also dropped a box of spaghetti and there was pasta everywhere where they were just stepping on it and tracking it throughout the house. So, it was a little upsetting, especially since they packed up all our cleaning stuff. For the delivery, the guys laid down paper and walked on that the whole time. They also called and let us know when they were coming. Then the driver called us again an hour before he was coming out. They were very helpful and everything went well with that.

The guy who called was pleasant. He called back and was consistent. Colonial was excellent. They checked in and told us that the movers were on the way. The driver was very thorough. His name was Mike. He called the day before and let us know what time he was coming the next day. He was on time. Everything went well. He did the drop in North Carolina. He said he'd be there Monday and he was in North Carolina on Sunday. That was great. We met him at the store then we put everything in neatly. I enjoyed the experience.

The reps at Colonial were cordial. However, the quote wasn't accurate. I got one price, then it went up. But the moving crew was superb. They had great dispositions and demeanors and were patient.

Colonial was telling me they had a special deal going on. When they were setting up my move, they told me that I would be able to do my move within the next couple of days, which was the upcoming weekend. When I got the coordinator assigned to me, she was telling me that was not true and that they shouldn't have been telling me a specific day yet. The other thing was they specifically told me not to sign any blank paperwork by the movers that showed up. When the movers showed up, they were asking me to sign a blank paper. I was going back and forth with them and had to call the company.

They were courteous and they did their job. Everything arrived in good shape. The price was comparable to other services. I'd use them again.

Any time we needed to talk to our rep with Colonial, I could call him and he would check in all the time. He was always on it. Ultimately, the quote was great. He started off with a scare tactic thing and it worked. I love it. As a person of business, I wanna hire him. He did a fantastic job. Colonial was very involved in the packing part. There were some times where I felt it would be lower because there was some confusion going on. But even through the confusion, everything worked out.

Everything was very nice. The people were great. They contacted me and kept me in touch with what was going on. It worked out really well. They did the pick up in Salisbury, North Carolina. They were there one whole day. They got everything all packed away, and then took it down to Hastings, Florida. I needed my stuff not to be there before I could get into the house. So they kept it until the first of March, and I closed on the 28th. It was smooth and real good.

I was moving from Tennessee to Florida. I packed my own boxes, then the moving crew from Colonial packed my couch and my bedding. They loaded everything up for me and they were great. They were on time as well and I didn't have anything broken or missing. Everything went smoothly and they were super professional. I also got a good price from them and I would tell my friends that they should go with Colonial.

The quote from Colonial was in line with other companies that I had done research on. It wasn't the cheapest option that's out there. But rarely do you ever wanna go with the cheapest option. Colonial was efficient and the only problem that I had was a little bit of concern over some delays. They gave me a two-week estimate on when they were gonna be able to deliver and they delivered a day beyond what the estimate was. So, it didn't turn out to be a problem. But if it had been a few days later, it would have been a major problem. It was something I could sweep under the rug. And the rep who assisted me during the move would call and tell me there hasn’t been an update. The timing is an issue but she was constantly in communication with me.

They had good follow-up and they did a good move. The crew were very professional. I had a good experience, though price-wise, I would tell others to shop around a little bit more. Our cost ended up more expensive by a couple of grand.

Everyone was very helpful. The crew did everything very professionally and got there right on time as well. The initial quote was accurate. There was a slight increase upon delivery, but it wasn't something that was too much. Colonial made the process very nice and easy. This was the first time I was moving with Colonial and it was great.

Getting set up with Colonial went smoothly but the quote they gave me went up higher in the end because the route that the driver had to take due to the weather was longer then we had a little bit more weight than they had planned for. The pickup was great though. The guy that did the work was an extremely hard worker. He picked things up all day Saturday, and he showed up to the new address Sunday night, then within four hours, he had unloaded the entire truck. This was for a move of about four and half hours, from Wyoming to Colorado and on delivery, I had 48 hours to figure out if everything was broken. I found that a dresser had a broken leg off and I made the claim, but I was told they have 120 days to get back to me and so far, I haven't heard anything on that yet.

The rep from Colonial Val Lines and I went around on prices a little bit and it changed based on what we were moving and what we weren't moving. It wasn't the cheapest, but it was a decent price for the move. The contract people were good. They got it all moved and there was only minimal damage. They asked us to file a compensation, which was $6 per 100 pounds. There were two China pieces that were broken that they weren't worth the time of going through a claim.

Update on 04/27/2023: This is an update from my previous review. While our items did finally arrive, and they so graciously took $100 off the cost for the inconvenience, they also charged an additional $822. We were quoted our rate, again probably lower since our items were less than a usual delivery (a comment every person I interacted with made mention of) of $3,880.52 - $1,659.78 (dep) = $2,220.74 balance due on delivery.

Many months before our scheduled move date in August, 2022, I researched moving companies, and Colonial had good reviews. At the beginning of the process, the representatives were communicative and professional. They gave us a virtual estimate without coming to our home, which I should have seen as a red flag, but we went room by room and they gave us a binding written estimate for our move. On or about August 1st, four days before our scheduled moving date, I began calling our Moving Coordinator, Faith ** to see when the movers would be coming to pack up our fragile belongings. She assured me that the packers would be there to complete the packing several days before our move date. After that date, I repeatedly called Faith and our sales representative, Nicholas **, along with another representative named Veronica to confirm that the packers were going to show up.

I called Colonial to see if I can get some information on how they do things. The person who answered my call was really knowledgeable and well-spoken. She did her best to help out. She did a good job. We were moving a small amount of stuff, but it was all done and treated well, and we were helped. So that was good. The movers were very polite and listened. Some of the furniture had been in the family for a while and I really wanted it well protected, and they really listened to that. They made extra sure everything was protected and wrapped well. They were careful loading it onto their truck. So I was pleased. They were nice.

I liked Colonial Van Lines' constant follow-up and the preparations. They had quality control people. They had various different functions going on at the same time. I couldn't believe the quality of people I got. And the messages they provided me with, helpful things for the most part, about what I needed to be prepared for. Moving was different than I remember it had been. For example, the one thing that wasn't obvious to me in the very beginning was that boxes were not included in the quote. They were included in the quote to the extent that they did the packing. But what they didn't do was up to me. That part surprised me a bit. We talked to people who had moved. And theirs was where more packing was done. They didn't pack anything. That's why I was misled on that end.

The whole moving crew was responsive. But whoever was handling communications with the driver was delayed in getting information from him and to him. That made it harder on the driver. The driver was calling the shots and I was in direct communication him. Other than that, the estimate was spot on with the final cost.

Colonial Van Lines was very efficient and helpful about what I was supposed to do. They told me I should get everything boxed up. And if I needed to have them handle some of the items, they had the capabilities of doing so. They got to work right away. They knew exactly what they were doing and how to handle the items that needed to be boxed up. And they had everything done within a couple of hours. Everything that left the house in New Orleans arrived in Atlanta. I was pleasantly surprised how smoothly everything went. They were very experienced. I would highly recommend Colonial Van Lines.

Update: I am updating this review because I was given a refund of $2,500 to resolve the situation. The business worked with me to come to an agreeable resolution.

My experience with Colonial Van Lines was very good. We were prepared, and the people who moved my furniture were extraordinary. They were very careful with some of my things that were quite old. They were pleasant to work with and in and out in good time.

The rep from Colonial Van Lines was very professional. He wasn't pushy. He provided a lot of information. At some point, I felt like it was information overload, but I realized he just wanted to properly prepare me for the experience. So, I appreciated the way he gave me the necessary information without being condescending. He was very professional. As far as the final cost, I paid it and I haven't received a follow-up bill. So, there was no adjustment made. I understood that if I had more than what I said, there would be an adjustment. I had a week before the actual pickup to change any of my items that I was taking if I wanted to lessen the quote. It was pretty clear.

Colonial Van Lines' response was quick, and their pricing was better than the other two that I contacted. They asked me if I had any rooms. But I wasn't moving rooms. My wife and I have collected some Asian furniture that we like. It was 15 pieces, a smaller screen, and the rest were clothing and knickknack boxes. I explained what I had and how many boxes I anticipated, so Colonial said, "It's gonna be a quarter of a truck." And we went from there. They gave me a pricing for that. And if I had more, I had the ability to expand and it would cost me more, which I understood. I boxed most of the stuff, but by the time they came, they helped me with a bit of packing. The price was an extra $80 on the packing, so the price was what they told me it would be. Also, the reps kept up, reminder emails or to talk to them, what day they were coming and the truck would be within X amount of feet of either location, and it was all handled well.

Our first big move was when my daughter moved from High Point, North Carolina to Santa Cruz, California. Colonial Van Lines gave a good sales pitch. They knew their products and they were very clear. I liked their price too. Keanna was the rep that helped with the inventory and rate. She was super communicative. Our driver, Dimitri, was exceptional too. I'm a flight attendant with a major airline so I know customer service. Dimitri was a beast and was just way above and beyond. He did the work of four men. He kept in touch with us the entire time and let us know his progress and his expected date. That communication was very helpful and that meant a lot to us. Overall, Colonial Van Lines was outstanding. It was a good operation. The people knew what they were doing and they did things well. We were 100% prepared and the service was exactly as we expected.

There were some extra costs with Colonial Van Lines that kept kind of piling up, but some of them were things that made sense to me like they couldn't get close to the storage because the truck was too big, and so, they charged us extra 600 bucks. It felt like a little overkill like, "Okay, you can't get to the thing, but it's also the case that you knew how big your truck was and you said it was fine." The first crew in Palm Springs was phenomenal. They did a really great job, and they were friendly and communicative. The second one was a little less considerate. They gave my daughter a hard time when she was worried because they were kind of roughing things up a little and they calmed down after a while.

My wife and sister-in-law chose Colonial because of their rates, charge and rating. There was some switching around and some miscommunication on both parts. But the lady who did it and was over it did well. The guy who managed it from a paper standpoint told Alyssa that they could come here and do two drop-offs, one in the house and a pickup and take that pickup to the storage area and with the other things that we wanted to move in the storage area.

Colonial did what they said they would and they were punctual. Also, the movers were great. Tony was very professional and took great care with everything. Moving is very difficult and especially we had large pieces of furniture in a very tight spaces but they got through without banging the walls at all. And I like the way they wrapped them up when they put it in the van. They knew what they were doing. I was very surprised at the condition everything arrived. Everything was was fine, except for a few minor scratches.

The Colonial Van Lines reps were precise. My stuff is in a storage unit. So, I did it by memory. I called them later and gave them more definitive item lists. And they were spot-on with everything. They checked in with me almost every day up to the point of the move. They handled it well, all the way across. When you’re giving somebody your life possessions, you're trusting them. I put my faith in them and they delivered 100%.

Everyone was really nice and friendly. I worked with their rep Annie. She was very helpful in walking me through the process. It was easy to get in contact with her and talk with her. When the movers came, they did everything. They loaded everything onto the truck, got everything to the destination, unpacked everything and put everything back together. The cost was not bad at all, especially for the distance.

The rates of Colonial seemed to be better than other companies. They gave me the price and that was what it was. They did a nice job. I had a good experience with them.

My experience with Colonial was amazing. They were very courteous. Everything was done on time and my expectations were fulfilled. Communication was always very open and they kept us informed. The cost became lesser. The television already had the original box. They had charged for it and they removed the charge. I'd highly recommend the company to anyone who wants to move.

I used Colonial when I moved eight years ago. I used them again and everything was on time. Their communication was excellent. The people would call me numerous times to make sure that I was getting the date and time. I like Colonial. If I ever will move, I would go with Colonial again.

I went with Colonial because they had a decent price. They use local moving people and that worked out great. The local people got there as expected and took pretty good care of my stuff. On the other end, they used some local people as well and they helped us move. It was a fairly good experience. The move was from Florida to Louisiana and it took about a week. I was very pleased that the estimate Colonial gave me was exactly what the service cost. In terms of the way that they handled putting together the estimate, they had me give them a list and it all worked out really well.

The coordinator was extremely helpful. It was really smooth and easy. The movers were extremely prepared. The coordinator called, and then the driver called to make sure everything was okay. When he came to pick up, he came with his truck the night before to make sure that he could fit and everything would work right, and then showed up the next day 15 minutes early, and got it done extremely quickly. They ended up showing at drop-off a few hours early. They had quoted later in the afternoon and he had called me and said, “No. Actually, I'll be there earlier in the day if that's okay.” I told him it was fine.

The moving coordinator was great. But the guy who originally packed and loaded and left with the furniture was awful. Other than that, everybody from Colonial was supportive and checked in with me time after time. I appreciated it very much. Those who did the delivery were great. They couldn't have been nicer. My daughter was here and she got a kick out of them because they said the furniture is nice so they’re going to be very careful. The final cost was a good bit more than a quote though. It ended up about $3000 higher so that was a little much, but it's a long trip. My only concern is that a lot of the boxes that they packed were half full.

Everything was good. They were very helpful. Donna was on top of communication. She kept me in the loop about things and she reached out and made sure I was aware of anything. She would verify and check up the overall stuff. I was very prepared for the move, so it made everything smooth. The only issues were a couple of items were damaged and I didn't know that they only reimbursed up to 60 cents per pound. There were a couple of items worth more than what they were gonna give me.

I talked to Colonial via the telephone and we went through all the descriptions of each room that I had. Then, I guesstimated. I told them the number of boxes that was based on that and anything over, that was gonna be what the cost would be. On the moving day, the reps showed up and started loading the truck, taking down furniture and wrapping it. They did a very good job.

I called Colonial and the rep that I got was amazing. He was very calm and knowledgeable. He told me what was gonna happen and the pricing. Everything was straightforward and I love that. I was nervous because it was a virtual and when they get here, my garage was going to be a mess. I asked if it was gonna cost me more and he said it shouldn’t be too much more and they’ve incorporated that. And they did. There were no surprises.

I needed a mover quickly. Colonial was there and worked with me. They were very helpful and accommodating. I had two people that helped me and they were both very good. There was one that set it up and then one that followed up. I had a man who packed. He did a great job. I kept asking him if I could help him. He said, "No." There were two guys that delivered. I had 40 boxes and they were in and out in an hour and a half. And everything had to go upstairs to the second floor. I would recommend them to anyone.

Everybody from Colonial was really cordial and professional and kept in contact with me. I am still in the process of going through my belongings, and I'm still not finding certain things. They removed my stuff from a storage and I was initially told that they would unload my stuff in my place and put back together certain things. But then at the end of the day, it turned out that because they didn't take it apart, they weren't required to put it back together. So, that kinda put us in a spot because we needed that assistance to put things back together. Everything was fine with the service. I did feel, though, it was pretty expensive but I moved cross-country, so it makes a big difference.

I got quotes from a couple other companies, but Colonial had the best pricing. I went with it and I don't regret it at all.

They had a price that was reasonable and the representative was very helpful. On both ends, the team was very efficient and professional. The only thing was that for the delivery, they came at 6 o'clock on a Sunday night after the sun went down, which I was very unhappy about. We had them put a lot of things in the garage because it was so late and they didn't leave until 9:30. That was really off-putting. Other than that, they were very nice guys.

We worked with Ashley and she did really well, as far as giving us the information on it and what to expect. The crew was not sitting around or talking with each other. They were busy packing stuff up. Our possessions all made it in good shape and it was faster than we originally thought. They also gave us a time window and it was right on the very first day of the window. They called the night before and then they called that morning also. Their communications didn't leave us wondering what was going on. It was a good experience with Colonial.

I had a positive experience with Colonial Van Lines. They stay in contact. They're communicative and upfront. I was overall satisfied with it.

We were moving to a walk-up and the company we were working with stopped working in the middle of the move. So we had to find somebody quickly. Colonial's reps provided everything we needed then for the payment, I used my flatmate's card and he was pleased. At the time, we were very prepared and the heavy stuff had all been moved. But there were several boxes, a bicycle, a tall coat rack, and other items that they helped us with. I'm happy with the service that Colonial gave us and I would recommend them.

I moved from Huntsville, Alabama to High Point, North Carolina and working with the moving coordinator was very nice. It was very competitive. Somebody changed the quote and it's a little higher, but it's still okay. The guy who came to do the move was very nice as well. He packed, assembled and dissembled properly.

Colonial Van Lines was fast and it was kind of overwhelming. I know they were on a time schedule but we weren't fully packed because we weren't aware of how they do it. We were still in the process of packing and they took over. Everything was just thrown in boxes and we ended up with a lot of boxes with no labels on them. We're still looking for stuff that we can't find.

Colonial Van Lines was great from beginning to end. They gave very personalized information to our move on the phone. Also, they were very responsive and very patient because we had to keep moving our date back. We even had a little snag with the contract and they were gonna work with us even though we had signed it and didn't notice one of the items on the contract.

Colonial's reps called me a couple of times to let me know how everything would proceed at each step and they were very professional about it. The guys that showed up were very nice and they did a good job. I used them for a move of over 1,000 miles from Oklahoma to California and during the transport, they called me on an almost daily basis. There was one item that might have gotten lost, but I'm working that out with them. Also, the final cost went up from the quote I was given. But I was very impressed with their service, so I didn't complain too much. I've used other services and they were terrible.

I called Colonial and spoke to Collin. He went through everything we had in our house then gave me a quote. I requested the 25th or the 26th. At first, they said that they were gonna come on the 25th, but they changed it to the 26th. They were supposed to get there between 9:00 and 12:00. Then I got a phone call that they couldn't come until between 3:00 and 5:00. We waited for them but they didn't get there until almost 6:00.

Setting up the move with Colonial was good. I thought it was gonna be a problem but it ended up not being one. The driver was awesome and very nice. He was great with both pickup and delivery. Once he left, he called me to let me know that I was right within weight. He said he was gonna do that and he was true to his word. Then, he called me to let me know what day he would be delivering my items. And he was there when he said it would be. Everything went smoothly. The driver should be kept for a long time. He knows what he's doing and makes you feel comfortable. So, I would recommend. He's a good asset of Colonial.

The level of customer service that I received from the quote process was what made me make the decision to go with Colonial Van Lines. They were helpful, easy, straightforward, and the fees were explained. Everything was outlined the way that it would go. And it happened according to how it was explained to me. Pick up and delivery was good. I got calls beforehand and same thing with delivery. Everything was fine when they unloaded. And the movers did a good job with getting everything unloaded. It was a good experience and I appreciate it.

The coordinator was fantastic. I had a delay because of the snowstorms that were around in the US at that time but she was upfront about it and was always trying to keep in touch with me as soon as she got a new update. So, I appreciated that. The moving day went super smoothly. I was able to get in touch with my agent immediately to make sure that the price that was being quoted was already discussed from Colonial Van Lines. And I immediately got a response. The people are professional and they did everything. There were times where I got confused with the deadline but that was the driver not calling me around specifically.

Colonial Van Lines was very close in price with everybody, and they have a known name. The person I dealt with was very nice. The packers and the movers that delivered us were both fantastic. We moved from Arizona to Virginia. Both of them were very efficient in what they did, very personable people, and pleasant to deal with. We have our things in storage, and they gave us nine months to claim.

My son moved from Texas to California for a job and we went with Colonial. They were money-friendly and able to respond very quickly. I had a service advisor, Eric, and he kept me in the loop constantly. They used a subcontractor and the movers were very nice. They were very careful with the furniture and materials, and they wrapped everything great. One of the guys said that the stuff was under 2,000 pounds and there would be no problem. That was super to me because it's a little expensive to move. When we got down to California, they called to drop off the stuff and it went well. But they had to take it six stories up in a building. They had elevators, so that was no biggie. But the guy from the subcontractor called me and said that the stuff was over 2,000 pounds. He said that I owed another 300 and some odd dollars. That was weird but they had me by the arm and I had to pay it.

I moved from Texas to California and Colonial's customer service was fantastic. But it was in the middle of the ice storm and they were scrambling to try to get the furniture on a truck. So Colonial had to cancel with them and the move got postponed. Then they got another person to come out. The driver from the truck said that the furniture couldn't fit in their truck as I had so much stuff. But I was honest with everything that I had when I dealt with the moving coordinator who went through the list of furniture that I had and did the estimate of the price. So there was a little bit of a discrepancy with how much stuff I had or how much it was actually going to weigh. But that was mostly on the truck driver because he said I had way more.

After 23 years of military moves and four personal moves after that, I feel well qualified to rate this company. The weight and volume estimate was done over the phone and the estimator did not offer an on-site visit or video call to perform the estimate. I relied upon her expertise to properly estimate the move. The subcontractor employed to handle the move did not show up until after 2:30 in the afternoon. The job was scheduled for a 3 day pack and load. The sub insisted on doing it all in one day and finished at 9:00 at night. The packing crew quickly ran out of boxes and the truck was not large enough to haul all our belongings. After the crew left, we found numerous belongings that had been left behind. It took two days and multiple phone calls before someone finally came back to pick up the remaining items.

I moved from Cincinnati to Los Angeles, and working with the moving coordinator was good. The cost seems a little expensive but it might just be what the market rate is for these kinds of moves. The movers were great people as well. They were so personable and they did a really good job. They mentioned that they were late because their van broke down in the middle of the desert. They sounded like they had a tough commute and I would hope that Colonial Van Lines would give them a bonus for the job.

The rep with Colonial Van Lines explained the process to me. He knew what he was talking about. However, it took three weeks for them to do the move from Anaheim, California to Virginia Beach, Virginia. That was one of the issues, that they promised one day, but the reality was a couple of weeks after that. But that's not a big deal. One lady was always calling me and keeping me in the loop regarding the situation with the drivers and why there was a delay with the truck. All the furniture was in good condition when they arrived. The only issue during the delivery was the mover. The agreement that we signed at the beginning was that they were going to disassemble the furniture then assemble again in the final destination. But I had to assemble by myself the furniture.

Colonial Van Lines moved us in July 2022. They were late and a different company, ‘Re Moving America’ showed up. At no time were we informed they were doing the move. The DOT # The form that is required by law was for Colonial and not Re Moving America. We had not been given the ability to review/reject this carrier.

Their price is reasonable and the service is good. They called me several times before I moved to double-check whether I added more things. Also, several days before my moving day, they called me to update on the schedule, whether they changed the time to arrive or reminded me about when will they arrive.

Very good experience start to finish. They moved me from IL to Missouri and did a great job! I would strongly recommend them for interstate moving. Colonial Van Lines is a good company that will work with you through out the moving process at a fair price.