Colonial Van Lines Reviews

You want to make a move? Colonial Van Lines would be a good company to take a look at. I moved because of employment and I used Colonial with the ease of requesting an estimate. We loaded up on a Monday then I had my things delivered over a thousand miles away by that Friday, and nothing was damaged.

Colonial Van Lines had a great reputation online. The reviews were good and their price was very fair. I was retiring, and we had to move about 1,100 miles from New York to Florida. Colonial's team was very professional and really great. They did a great job at the pickup point and delivery. We were all packed up and ready to go during the time of pickup. The whole move took about ten days from beginning to end, and that was at our request. If friends would ask me about Colonial, I would tell them to compare them with another company. I always encourage people to shop around, but I think Colonial Van Lines is the best. I would recommend them to anybody. We have more stuff to move from New York to Florida once our apartment sells and we will very likely call Colonial Van Lines and ask them to do it.

Be very careful when engaging this company as they are really an umbrella company that sub-contracts with other moving company. I should have realized there would be a problem when they based my initial quote and final quotes on over the phone assessments. When the movers arrive, they gave me a new quote. All of these they said were contingent on how much the truck weighed after loaded. Then, when the truck was loaded and weighed, they gave me the new cost which was eventually 4x the original quote.

They missed the proposed (and paid for) pickup date by 9 days. I was never provided information from Colonial Van Lines, I always had to call them and sit through an automated telephone system to speak with an Account Manager. My Account Manager did not prioritize my situation after the initial time frame was missed - I found that 3 days after missing the pickup, my manager had still not resolved the situation with their internal moving contractors and was not aware of the reason for the missed time frame. After asking to speak to their manager, I was hung up on.

I was very happy with pretty much all parts of our move. Our account specialist would always be available or call us back same day. I was never un-sure of what I needed to do or what was expected of me or what the company was doing. Only critique comes from the fact that when our shipment was received we were missing some screws from our bed frame. And the shelf pegs were missing from a glass case.

We moved from New Jersey to Florida about 10 days ago. After we paid 1/2 of the binding estimate and our stuff were uploaded everything seemed going smoothly (except that we had to follow the truck to the weigh station - I recommend it to anyone in the similar situation - since the pick-up guy (Colonial is a Broker contrary to their sales person has represented to my wife) insisted us to sign to the estimated weight of 7,500 lbs, initial binding estimate was approx 6,000, actual weight 5,500 lbs!).

Some of my colleagues had used Colonial Van Lines and they said the service was good. So I used Colonial's services as I moved from Merrillville, Indiana to Charlotte in North Carolina. Their moving coordinator did the estimation and that part was good. But it was difficult to reach out to people when we had to call back, and it always went to voicemail. The account manager called once while he was driving and said that we would talk later, but he didn't call me back. I emailed him and he did not reply. So, I had to reach back to the person who provided me the estimation. He told me that when the moving date comes near, someone else will call out. But I reached out to the account manager because there was a modification that I was trying to add to the estimation. Otherwise, the move was very good. I’d still recommend Colonial Van Lines because they did a good job as a group.

I was moving an office from out in Louisiana to Houston, Texas. I was moving some cabinets and office supplies, and Colonial Van Lines was the only company that could move the load and they had the equipment to do it. The people at Colonial Van Lines were really helpful compared to the other companies that I reached out to. The quote that we were given was pretty close to the actual price, and the account manager was really great. It was around Christmas, so there was some miscommunication on the delivery date, but everything was fine.

My son-in-law had to move and be in his new job in less than two weeks. I was in a hurry and Colonial Van Lines was the readiest to be up and running and get a very quick move done. Every single one of the moving coordinators that I talked to was excellent. They were professional and prompt in responding. They were very clear in the information they needed from us and what we gave back. We were working with the move in two states with me paying and my daughter moving three states away, and both of us talked with them. We set up the move on the Friday before Christmas and, except for Christmas Eve and Christmas Day, I heard from them everyday between then and the day of the move just to touch base.

I had graduated from school and was looking to get a job. The Colonial Van Lines moving coordinator was very cordial and responsive in helping me. He also gave me advice when getting quotes from other moving companies. Colonial was very quick in their response to give me a quote and they were very helpful along the way. Plus, the quote given was spot on. The pickup was delayed by a few days though and I was very ready to get my things out of there but it didn’t take long at all for them to deliver the items. The delivery from Virginia to Texas was incredibly fast and efficient, and done in a week. Colonial Van Lines was really great on the front end and the agency that they chose was great as well.

Carrier picked up 2 days later than scheduled, account manager unaware. Carrier emptied trash from their truck onto the pavement before leaving. I had to clean it up. Delivered 11 days later than scheduled. Packer used my bath towels to wrap my glassware. Boxes were labelled illegibly. Pots, pans and kitchen items were just dumped into boxes, not wrapped. Wheels were broken off my Craftsman tool cart. Dryer feet are missing. Dryer now sits 3" below normal height on its frame. Large gouges in 2 pieces of wooden furniture. Deliverers failed to fully reassemble refrigerator and bed as contracted, reason was that they had to get to Walmart to pick up wired money so they could eat. Brought other customer's art piece into house. I told them it was not mine. They left it anyway. A $700 computer was not delivered. Contract carrier Natoni Movers. I have used moving companies 3 times in the past. This is the worst experience by far. I will NEVER use a broker again.

I had called around and got a few quotes from different moving companies. Colonial Van Lines was within my price range but I decided not to go with them initially and went with somebody else. Unfortunately, those movers never showed up on the day they promised, the backup day ,or the following day. I called Natasha with Colonial and she was very empathetic at my case, and was able to set something up immediately for me. The communication was so much better than I had with the other company. It was ideal and top notch. I also spoke with Natasha's supervisor, Collette, then carrying on throughout, I had a few dispatchers call me, and Lee was who finished my transaction. The movers called me that Friday evening to see if I wanted to be picked up that evening but I was out of town. I told them I'd be back in town 10:00 AM that very next day on that Saturday, which was the date we had scheduled.

I bought a condo in Florida and moved some furniture. Aside from being a little bit cheaper, Colonial Van Lines was in the time frame that I wanted. The quote they gave me was accurate and they were all professional and helpful. They let me know what was going on. Even when they were packing the house in Indiana, they would let me know what they were doing. I have moved with moving companies before and Colonial did by far a better job than the last one I got on keeping me informed and talking to me while they're doing something. For delivery, I had a friend come and let them in and she said the team was courteous. I couldn't have asked for any better. I'd really recommend them.

Working with Colonial Van Lines wasn't the greatest, but it was okay. At first, we were going to go with North American but they kept delaying our move date. My husband had to be here in Pennsylvania for a new job, so he quickly called Colonial since we were considering them too and they were able to get us out on time. The coordinator had me walk around the house and told me what furniture and stuff we had. It was just an estimate and he did an okay job. North American sent somebody out and they came through the house, which was a little more comfortable because they could give us a better estimate.

Everything was good with Colonial Van Lines and I got all the packages and all the boxes. However, I have not been told about the lift charges. And with the distance, they said that if it was going to be more than 80 feet, I had to pay something extra which came as a surprise. Also, I had one problem with my bicycle as there were some scratches on the beam. I just saw it a couple of days back. Nonetheless, try Colonial because of the good reviews and they have done a good job.

I shopped online for moving companies based on price and I decided on Colonial. Their rep was pleasant and helpful. The pickup, however, was delayed which aggravated me. It was supposed to happen on a Friday, but it didn't happen until Monday. They told me that it was because they had a hard time finding a contract mover since it was the holidays. But the driver and his helper who came were nice. It took them five days to deliver my stuff from Arizona to Nevada and I was satisfied with it. I had to pay a bit more than the price they quoted me, but I expected it.

I underwent a job change and had several moving companies that were time-tested but the sales rep, Maria, had a very nice approach to the sales and follow-up, so I chose Colonial Van Lines primarily because of her. Donna, the moving coordinator, was great. She helped us understand and tried to keep us informed of what was going on especially when there was bad weather and it was going to be hard to get the van through.

Colonial Van Lines helped me move from Georgia to Albuquerque. Their coordinators and moving crew were very nice people. Everything arrived lovely too. Colonial Van Lines' cost was also reasonable and I would use them again.

I did an extensive search on the internet because it seems like it's one big black hole when it comes to moving companies. I referred to ConsumerAffairs and Colonial Van Lines came up. It had 4 stars out of 5 and they had a significant quantity of good comments about their service from other people. That's the first thing that caught my attention. And then there’s a person who works there. His name is Bryan and he's a supervisor. He impressed me with his professionalism and objectivity. He did not offer a deal that was too good to be true. He was honest in the financial part of it. He told me that they charge per pound and said what I'm going to pay. He also explained how the move would take place and it took place exactly the way he explained it.

I used Colonial Van Lines before and this time, I needed to move from Albany, New York, and their crew got to Pittsburgh, Pennsylvania on time. It went pretty smooth. The moving coordinator was very professional, friendly and helpful. Also, the expectations that were set were pretty accurate. They picked my things up on a Saturday and delivered it on Tuesday. They delivered as promised and I’d use them again.

During my recent move from CA to VA, the movers with Colonial Van Lines were very helpful and provided a service that was top notch. I would advise considering this company first before all other. High quality for a reasonable price.

I moved from one apartment in South Carolina to another one-bedroom apartment in North Carolina. Colonial Van Lines helped me out coordinate the move and it was a good experience. They were professional, courteous and thorough. They called to make sure everything had gone well and that the movers had arrived. The expectations they set for me were accurate and everything that they told me was what happened. And, the movers packed a microwave and some other appliances I wasn’t sure about how to pack. Other than that, everything was already boxed up and ready for them. It was the easiest move I’ve ever been a part of.

I was apprehensive about using any moving company due to all the horror stories on the media and through friends and family. Colonial was fabulous and my move was smooth and professional. My weight came in under the estimate, I am told I will be getting a refund. I would recommend this company.

A friend recommended Colonial Van Lines to me and I had a very good experience with them. I was a little bit hesitant, as anyone would be before a big move, but they went above and beyond my expectations. All of my furnishings and boxes came in perfect shape. The drivers were very good about staying in touch with me so I have no complaints at all and I’m glad I went with them. They did an excellent job.

I changed jobs and moved from Delaware to Atlanta, Georgia. I did a lot of shopping and price comparison among moving companies at that time, and Colonial Van Lines gave me the best rate. My initial consultation with their coordinator was really good. The guy was more than helpful with me. After that, I got handed off to a few different people, which was a little bit frustrating. It would have been nice to have the same person handle it the whole time. Though, they put good notes in the system. Whenever I needed to talk to somebody, I did not really have an issue. They came a day late but they did contact me about two days beforehand letting me know that they would be one day late. So, they were not bad in communication.

I had to move from Merrillville to Dallas, Texas for work reasons. I have a couple of friends who had used Colonial Van Lines so I hired them and the coordinator was really good. He made sure that he would call me up every two days and gave me an update once my stuff was picked up. I didn’t really have much time to schedule the move. I just gave them two days and there was some miscommunication. I told them that I wanted the stuff to be stored in Dallas because I didn’t have an apartment at the time. But then somehow they ended up storing the stuff in Indiana.

I’m a property manager and the moving service was for a prospective resident that was moving from North Carolina. I was scanning the internet looking for the best deal and saw that Colonial had a Black Friday special, where there was a $500 concession. We talked with the moving coordinator for three weeks to get the move and he was very helpful. It was challenging for both of us but he did a lot, considering it was not me or anyone moving for someone. I talked to a supervisor too and he did a great job. The people who moved the things were very helpful to the resident. They got the load here in a day and a half and it was good. I would recommend Colonial Van Lines to others. My resident was very happy and Colonial made the move very smooth. They were done with their job quickly and made the process easy.

Was very pleased with their service and professionalism. They were on time. Very pleasant and got my items to my destination in a timely manner. I would not hesitate to use them again and would definitely recommend to anyone. I was contacted and kept informed as to when they would be arriving and was not kept waiting.

I needed to move 700 miles from New Jersey down to South Carolina. The Colonial Van Lines guys who came were very quick and efficient and they were easy to work with. They were a group of people from Egypt but their command of English was very good. They forgot the mirror though, so I called them and they came straight back and packed it. Also, I felt like they used way too much packing material and I didn’t understand how they used 22 rolls of cling wrap when I did most of the packing myself. To spend $700 dollars on cling wrap when I packed most of my stuff was a surprise. I wasn’t expecting to have to pay anything on that because I thought that was part of the move. I ended up paying around $400 extra on packaging materials as the company gave me half of the total.

I recently moved from Pennsylvania to North Carolina and hired Colonial Van Lines for the move. I was extremely pleased with the results. Everyone involved could not have been nicer or more professional. I would definitely recommend this company to anyone looking to move.

I was relocating from Missouri to Maryland. I did some research and found Colonial Van Lines on the internet. They were easy to work with and they were willing to give me an estimate on the move. I went over the weight but it wasn’t exorbitant so I was satisfied. The move went smoothly. The mover, Jason, had a great crew and he not only picked up the furniture but he delivered it to the new location two weeks later. It was perfect and he took care of everything. I couldn’t have wanted a better experience.

I had a great experience with Colonial Van Lines. I'm retired and I purchased a home and was relocating. While they were expensive, they gave me a good rate. Also, I was able to download an app and from the app, I was able to enter in my information as to where I was moving from. I also got to take pictures of the room and tell them what I will be moving.

We were moving and we shopped around for moving companies. We got quotes and compared to Colonial Van Lines, the bigger van lines are just way overpriced. Colonial did the quote over the phone and whoever did it was spot on with the weight. But then their storage is extremely overpriced compared to any other storage facility, so I cut it in half by pulling it and putting it in another storage facility. Our moving coordinator was really good and so was the account manager. She was very knowledgeable, attentive and upfront with everything. She called to make sure everything was okay, called during and after the move. Everything went as expected during the move. They notified us when it will be delivered and they came on time.

A move from Florida to Missouri. My dealings with Colonial Moving Van Lines was a delightful experience in many ways. Everything they said they did. All aspects were handled with professionalism and done with a timely manner. The pickup and delivery went as planned. All the items arrived without any damage. Overall it was a great moving experience. And would call them anytime for our next move.

The job that was done was excellent. The follow up was very thorough. My wife and I have moved several times from state to state and we never had a better job packing and taking care of our furniture and possessions. The gentleman who packed and unpacked were very thorough, helpful, respectful and polite. Could not of asked for a better job.

My fiancée and I are pilots and I was moving for work. We're originally based in Minneapolis and then we're now based in Los Angeles, so we chose San Diego to move out to. The initial phone call that I had with Colonial Van’s moving coordinator, sold me on the whole deal. It sounded that they are the most professional that I found and they provided good services. He got me the quote originally and when we went over the inventory, it was an accurate quote. There was a little bit of confusion with the actual delivery dates between what the moving coordinator had quoted me and with what they had given me later on for the delivery window because I was going to be gone that weekend. But their account manager handled it and put the move on the correct date and it went smoothly. Overall, it was a good experience and they did a great job. Everything went well and I'd recommend them.

We checked moving companies and saw Colonial Van Lines' good reviews. The rep I dealt with did a really good job. She got all the inventory, gave an estimated price and then, an actual weight when we were done. She also kept in touch and gave us a step by step process on how it was all going down. They also answered all the questions that we shout out at them. I would've liked to get a paperwork after they estimated and the actual weight that was inventoried but other than that, they were really good and I was satisfied.

After speaking with a Colonial Van Lines representative, we were offered compensation for the issues we ensued during our move.

Colonial Van Lines did fine when I moved states for work. The date communicated and time estimated for them to reach here were accurate. I also liked their customer service a lot. It was a smooth process from the up go and when I was looking for a quotation even the price was fairly competent. Annie, the moving coordinator, asked me and observed what I exactly had to move. She also gave me a very good offer. At the end when they weighed everything it pretty much matched what she estimated. So it was really helpful for me to kind of manage the finances as well. I had a lot of account managers and I assume it was Colonial’s business model to have three different managers at each stage. All of them are helpful at every stage but it would help to have just one manager I could have contacted.

Issue resolved. Company says they will give me $100 to change my review. All I will say is that I want this behind me and $100 is not the compensation that is deserved, but I want it to go away. I don't want phone calls and emails from this company for me to change my review. Done!!

I moved from West Virginia to Pennsylvania. The Colonial Van Lines reps were really nice and well-mannered. They contacted me several times to make sure if anything got changed. They asked numerous times and they were all always very nice. The manager was knowledgeable, knew what to ask and he did anything different he wanted for each room. We had everything packed in boxes and the rest was up to them to take it apart and put in the truck.

Zenya from Colonial has been working with us to get the issue resolved. They are supposed to be paying for the new movers and the damage done to the house by their subcontractors when they finally arrived which is fair. I put our new movers in touch with Zenya and last I had checked in with her they were working to make the payment for the move. we are waiting for our realtor to send us the invoice for the wall repairs and then will be sending it on to Zenya and Colonial when it's received. I feel its taken care of in talking with her and everything that she has done for us on the matter. Now as for a review of Colonial, I'll give Zenya a 5-star rating and say they need more people like her working there. They took responsibility and made the effort to make things right. I'll change the review to a 3 star.

The individual who I initially spoke with at Colonial Van Lines was very forthcoming about the process and the relative cost I'd likely get. My move was for less than a whole apartment. At the start it was hard to get in contact with the coordinator but after that it was a lot easier. As for the delivery time they arrived 20 minutes after I instructed but that wasn't too bad. The account manager followed up regularly. They picked up on the 11th and then they dropped off everything on the 21st. The load was so small and it was very easy for them to grab everything and expedite the process. It took 30 minutes in loading it and 30 minutes to unload. The movers were very sociable. They were nice, very friendly, made sure that the service was in and out and explained everything to me.

When I was calling to get estimates, Colonial was the first group that I was able to actually talk to a person. Their pricing estimate was based on weight and I liked it. Plus, their customer service was very helpful. Even the moving coordinator was always available for questions I had and if he wasn’t directly available, someone on his team was able to answer my question. So, it was a positive experience.

Colonial Van lines delivered our stuff on Jan 7th and also took complete responsibility for the inconvenience caused. We are thankful to "Al" in customer relations who answered every call promptly and took every possible step in resolving the matter.

Colonial Van Lines did a wonderful job. They based the quote on the weight which was within a half percent, so the total dollar amount was right on point. They also followed up and initiated phone calls without me needing to make a call. And I didn't make a single call to them unless they called me first. The two drivers gave enough notice when they'll be here. They then showed up promptly. And when they delivered the merchandise in Baltimore, they did likewise. I asked for a 30-minute window and they provided it. The whole thing was awesome and it was a smooth transition. I'd refer them in a heartbeat.

When my our son was moving to Indiana, my husband went online and found several moving companies, and I responded to a couple of those. But Colonial Van Lines showed up in our email and I returned their call. Their initial quote of $2,100 was about $400 less than the others. I started the conversation with them and the reps were very professional, friendly, patient and clear, and they repeated anything I didn't understand. I usually spoke with their female rep, and after I heard from the first person, the second person called to verify what we had agreed to. We also got a call from the actual movers. It was a little disconcerting. And it wasn't until the movers showed up that we felt secure that it was all the same company.

I got tired of Colorado and I wanted to move to some place different, 1300 miles away to Cottage Grove. I was ready for pick-up and I told Colonial Van Lines I really need them to pick my stuff up on Monday because I've made arrangements for my traveling. I had to wait until Tuesday though and that inconvenienced me. The move took a little over a week and I was disappointed that they wouldn't be delivering my furniture until two days after I arrived. But I worked through it and everything was fine. The communication was great too. They called me almost everyday to let me know what was going on, what they were going to do or where my stuff was. But they took advantage of me in some ways because it was just me. I was in a hurry so when I put my deposit down, I thought $1400 and that would be it but they kept adding charges. I didn't have much stuff but they told me my stuff weighed two tons and eventually, the move cost me $5800.

I heard a lot about Colonial Van Lines on Google and I found that they have the good ratings that's why I went with them. My moving coordinators were really good and really helpful and explained everything to me. The quote they have given and later on the quote overall with was less so they've reduced the amount. I was really surprised and happy for that. The carrier driver was also good. He placed the stuff where I wanted. Overall, everything was good. Whatever I needed, they gave and whatever the deliveries to deal with so everything was perfect that's why I recommended their service to four of my friends, and they were also happy with that.

The moving coordinator was professional and good. He gave a quote and it was pretty on target. Pickup time was perfect. With delivery time, the moving driver had to call and tell me as I never heard from the person who normally calls. Overall Colonial Van Lines were trusted, did a good job, and were on time.

I had used Colonial Van Lines before for a move so I was familiar with their cost and reputation. Everybody was great, including the personnel I dealt with and the individuals that I spoke with on the phone. Diana was great. Mina, in particular, was the primary form of contact and was always very responsive, either via email or voicemail. If I left her a message, she always returned the calls promptly. We had to delay a few things because the house wasn't ready, but in general, everything was on time. The gentleman who moved us out was the subcontractor and he picked us up from New York. He and his staff were outstanding and extremely careful. So far, we've only found one broken item out of everything. They all did a great job and we're very pleased with Colonial Van Lines.

Moved from Atlanta Ga. to Bellingham, Wa. My goods were picked up back in Nov. 9th. Today is December 29th and my goods are still somewhere out there on the roads. Filed a dispute and talking to lawyers. I'm a contractor and my tools and instruments are on the truck while I'm losing income big time. Imagine my delicate instruments, music gears, furniture in the hand of these irresponsible people. This is simply insane.

Movers were very good packers and also took great care to label contents and room origin. They were careful in moving furniture without marring floors and walls. They worked as a team in solving problems and remained level-headed when trying to figure out best solution to fitting furniture through doorways. The estimate to move was well below final cost. Both parties need to take care in being more accurate about cost and weight factors. I appreciated response from Colonial after hearing my concern over the discrepancy of estimate and end cost. I felt heard and appreciated their adjustment in response to my issue.

I heard from people that Colonial Van Lines was good. They were a reference. Everything was good with my move. Dealing with the coordinator went well and everything arrived in good shape. However, when they delivered my stuff, I paid the driver and they told me I will receive a check as a refund for that extra payment. It has been 20 days and I still haven't received it.

Colonial Van Lines was the only one that called me back for my move from Altus, Oklahoma to Midland. There were two moving freights - half my stuff to Midland and half of it to my dad's shop in Nocona, Texas. They were pretty well on their timeframe. They were a little later the day that they moved my stuff to Nocona by five hours, but they originally had told me that they weren't going to be able to make it that day.

Aside from moving recently, I had a very large door that I needed to be moved from Omaha down to my house in San Antonio. Colonial Van Lines was the most responsive to my needs. Everybody that I dealt with was very helpful and stayed in constant touch with me to make sure that everything was being handled. Everything was ready to go when they came and it took about five days from beginning to end. I'd recommend using them.

I was running close to the time moving from Florida to Colorado. Another more famous company was not getting back to me in a timely fashion but Colonial Van Lines took care of me right away which was really impressive. They were also really good with keeping up with me and let me know what’s going on. On the other hand, I thought the quote was a little high at first and then I realized we had a month so, they’ll pack while they’re up, too. I’m used to doing all the packing and then just move in, but they did a lot of the packing, too.

I secured a new job in Washington DC and I had Colonial Van Lines for my move. I had 45 boxes and 7 pieces of small furniture so my move was relatively easy. I spoke to so many people and they were all very helpful. The only encounter that we had was when we had the hurricane in Houston. We had to coordinate and work around the weather but that was nothing that the company could have alleviated because it was something beyond their control but they did a good service. My stuff was all packed and 98% ready to go and the movers were very good.

Colonial Van Lines responded to my quote, but there was some confusion about the packing elements. It was not really clearly laid out on the day that they came in. The packing itself cost me around $250 more. Despite that, the overall experience was okay. They picked up on time and delivered on time.

I moved back home and used Colonial Van Lines. I gave them a short notice and they did everything they could to work with me. They kept up with me and worked to the schedule that I requested. My coordinator and the movers, Victor and Sasha, did an outstanding job. I had most everything packed and they packed first the breakables. It's what we agreed on them as far as the estimate. Everything worked perfectly and got me moved a day sooner.

We moved out of state to live closer to our daughters and to get much better health care. I had done some research online and we were going with another company until I read good reviews about Colonial Van Lines. I liked how everything went smoothly and how they were helpful. The guys who picked up and delivered the furniture were very professional and good at their job. The people that we talked to and worked with on the phone always answered our questions and were as courteous and helpful as could be. We started out with Tony, and he was fantastic. He would call us back any time very promptly. Then, the lady who assisted us next was very courteous and very prompt, too.

I was very nervous about the move. My husband passed away and I had to do this by myself. But when I made the initial phone call everyone was very pleasant and helpful but I was still nervous. When the movers came to load the truck I was still putting things together. They helped if things needed to be boxed and they took care with precious items. (My last move was horrible). When the truck arrived at my new home the first thing I noticed was none of my boxes were crushed or damaged they were as fresh as when they put them on the truck 6 days prior. I moved out of a 2 story house into a 2 bedroom single wide trailer. When they were bringing my things in I told them to pile it up in the living room and I would sort them later. The guys were like are sure some of the boxes were very heavy. They wouldn't let me lift them. They wanted to set up my furniture. Get everything in order.

We wanted to be in a different area of the country. We got Colonial Van Lines since they followed up the best. They were also very positive and did a very good job. The moving coordinator helped to arrange the logistics and that went pretty good, too. The quote they gave was pretty accurate and reasonable. The driver did a great job and everything got there fine although, a few little things got scuffed or got lost. On the other hand, I was a little frustrated when they gave me a window and they couldn't narrow it down to the exact day the moving truck was going to arrive until the day before so, it's hard to coordinate. I'm fond of planning a gigantic move and have people help me. Overall, it was a positive move and I would use them again in the future.

Colonial Van Lines was very professional throughout the move. They made everything easy. The movers were professional and I was pleased and surprised that they took the time to individually wrap the furniture. I was impressed. And on delivery at the other end I was told that the movers did a wonderful job and everything was received in good condition. I would recommend Colonial Van Lines. They said it would probably take from December 20 to January 3rd for items to be delivered. However items were picked upon December 18 and delivered at their destination more than 1000 miles away on December 21.

Uncommonly good experience. The company kept in constant contact with me: confirmed pick-up 24 hours in advance and then 60 minutes before the truck arrived, confirmed delivery date twice, called delivery point 60 minutes before delivery, and then followed up with me by phone to confirm delivery and satisfaction. Moving guys were concerned and efficient, and the goods were delivered without damage or incident. Price was fair. Very high-touch transaction, which was much appreciated on both ends. Would certainly use again and would recommend the firm. Great job!

I vetted about five different companies and the representative at the frontend with Colonial Van Lines was awesome. He and I spent a lot of time on the phone and he was very patient with me. We went through my inventory in excruciating detail and he assured me the things would be fine. From that point on, the service stuck. At about 30 minutes after the mover came in the door, one guy came and told me that the bid was too low and they were going to charge me another $800. I fought with him to the point he finally gave in, but it took a call back to the gentleman who I worked with that gave me the initial bid. And it took me, not being very nice, to tell the guy I wasn't going to pay him anymore. He finally backed out.

I saw Colonial Van Lines’ listing on ConsumerAffairs and also got a reference from friends. My experience with their rep was a great one and I would recommend Colonial Van Lines.

My husband switched jobs from Nashville to Utah. He checked the rates from different companies and got affordable quotations from Colonial Van Lines. They were also ready to deliver within the timeframe we wanted. The person they had at Nashville, who helped us to load all our items, was fantastic. He packed everything properly. In addition, he was very helpful and informative about how it goes and how would they drop it off. He single-handedly managed the entire move. Everything got here in one piece, except for the baby crib as its leg was broken. And since it was costly, my husband will file a claim through the insurance. The delivery was within the time limit and the rate didn't deviate so much.

I first called a different moving company and was looking for an alternative. The customer service that I got from Colonial Van Lines was superior. I was moving over 3,000 miles for work. The moving coordinator was prompt and responsive. Because I was so busy that time and couldn't take his call when he called me, he took it upon himself to call me back a couple of hours later which was very much appreciated. I had a good experience with the account manager as well. Although it was a virtual estimator, it was perfectly acceptable. It worked and we got the job done. I enjoyed Colonial Van Lines and had a very good relationship with them. I would use them again if ever I'd do another move. And I would tell anyone that if they want their move done right and get their stuff to its destination, Colonial Van Lines is the easiest way to do it.

I had a new job and needed to move. Colonial Van Lines' moving coordinator was good. However, the guys who came to pick up created some problems for me. They wanted money from me for moving my stuff to the truck. They said that I had to move my stuff to the truck and they would not move it themselves. But it was not the way it was initially told to me. Other than that, it was okay.

We had to move across 975 miles to get closer to family and Colonial Van Lines gave us a price that we were comfortable with. We initially talked with their rep who did all the quotes for us but when we couldn't get an exact date and we couldn't line up, we could never get a hold of her. Also, when the mover showed up in a truck that was too small, we called people back and forth 100 times but nobody ever called us back. However, the move turned out fine. The movers were great and they got everything here. But I continue to get text messages from the mover saying that Colonial Van Lines never paid them.

My wife found Colonial Van Lines online and it seemed like they were reputable. It was difficult to reach them by phone, though. We would call and nobody would answer. They would just call back. But they always stayed in touch with us with emails, which was nice. One issue that we had was that we told them that we needed either a warning or a specific time and they called me saying that they’re coming in the next day at this time. It was not a time that I was available, so that was a bit difficult but we ended up being able to work it out.

We were relocating for work so we checked the prices of different moving companies and Colonial Van Lines had given us the best price. The service was excellent and both move in Michigan as well as in New York were good. They got everything we need and had taken care of that.

It was my first experience of moving and the follow-up from Colonial Van Lines was good. The rep I dealt with was good and everything went down smoothly. The people who came in here were also good and they did their job well. I didn't have to do anything and everything was taken care of by them. I was fully prepared when they picked up my things. Everything was packed and kept from my end. The account manager was also good that she responded well. I was able to reach them when I called them for some reason. At times, I got the voicemail and they called me later. I would recommend others to go with Colonial Van Lines.

The service I received from James ** when I initially called Colonial Van Lines and his insight that he provided when we were preparing for a move made me go with them. He was very informative. He took the time to explain things to me, what I should look for as I was receiving additional bids from other moving companies.

I sold a condominium in La Jolla and was moving boxes and two pieces of furniture back to my permanent home in Nevada. I went online and started to look up major movers. When I made the original phone call with Colonial Van Lines, I got a gentleman named Chad. He was so efficient and nice, and he always called me right back. I got transferred over to somebody else that kept in touch with me through the entire process. She was great too. Everybody was really very nice. I had all the cabinets marked, where to go in and where they need to go in, and what was empty and what was not. They knew what cabinets to go in and pack. We had a drop-off at two different locations, some at the storage unit and some at my home. They had that very organized when they got here. Alex was the head guy, but there were four of them and they were all great. Everything came as promised.

Absolutely amazing! We moved from FL to PA and it was completely worry free. The communication was fantastic throughout the entire process, the pickup and delivery time was right on point, and our movers (particularly Aaron) were the most pleasant professional people you could ask for! Not one item was lost or damaged on this move, and my husband and I are super grateful for Colonial Van Lines and their team!

I had to move for the first time because of my job and using Colonial Van Lines was good. I had a good interaction with my moving coordinator. We had everything packed and kept on my end and the process went smoothly. All the people who came were also good and did their job well. They took care of everything. I would recommend my friend to go ahead with Colonial.

Colonial Van Lines was the first one within my price range. They also seemed to know what they’re talking about and went right through it. They’re the most extremely professional company I’ve ever dealt with. I couldn’t have asked for more that they even had to go out of their way to accommodate my needs and it went without a hitch. They’re really good and professional, and I felt great and very prepared for the move. Others should definitely go with them and next time I move, I’ll search them out as well.

I made multiple calls to Colonial Van Lines to make sure everything was priced properly and proper services were provided. I was relocating for my job from Virginia Beach to St. Augustine, Florida. My move was seamless and there was no damage to my things. Both sets of drivers were very professional and accommodating. If I ever decide to move again, I will use their services. They’re well worth the effort.

My move with Colonial Van Lines was rather seamless. I needed to relocate for my job from Virginia Beach to St. Augustine, Florida. I had multiple calls with the moving coordinator to make sure everything was placed properly and the proper services were provided. Indeed, it was done well. Also, both sets of drivers as they were very professional and accommodating so I have no complaints. Using Colonial Van Lines was well worth the effort and if I ever decide to move again, I will use their services again.

Colonial Van Lines was able to work with me in the time frame that I had. I got a job relocation and had to move across country. The person I initially spoke with was great working with me and my manager for my job. And they kept me informed every step of the way that they were moving my things. When the movers showed up they asked how I wanted things and what was going and what wasn't. They were super nice, polite and engaging. They were very fun to work with. The team I had back in Missouri as well as the drivers and movers that delivered my things in Delaware were all great. They were professional and friendly. Everything was fast and efficient. I had a great experience.

I had a job relocation across the country and Colonial Van Lines answered the phone when I called. They stated that they would be able to work with me in the time frame that I had. The person I initially spoke with was nice and great working with me and my manager for my job. They kept me informed every step of the way and both teams for moving my things were great and fun to work with. The movers who showed up in Missouri were nice, polite, engaging, very professional, and asked how I wanted things. Then the guys who delivered my stuff in Delaware were also fast and efficient.

I was moving some furniture from one house to the other. The Colonial Van Lines moving coordinator was very helpful because I had a small load and they were having a hard time finding someone to pick up that small amount to go from Nashville to Arizona because I was moving it into a vacation home. We got it almost down to the last minute and I was like, “Well, this is not going to work out.” She kept working on it and made it work. The driver was exceptional. He picked up the trip at the last minute and it turned out to be a lot more than he thought it was going to be, but he managed to get everything in. He also did a good job of unloading when he got to the destination. They packed the electronics and I’ve had a few minor issues, but nothing major. I would definitely recommend Colonial Van Lines.

I was moving out of state for a job and I started looking for movers. Colonial Van Lines contacted me so I contacted them back. The moving coordinator was outstanding and very professional. They kept me up to date and I didn’t have to call him. It was an all-around great experience. The moving crew was also outstanding. I had my doubts because when one of the movers called, he had a very heavy accent and I was a little concerned about talking to somebody with an accent. But they were great and I would highly recommend them.

I wanted Colonial Van Lines to hold my furniture for a while and then take it to another place, and they accommodated me very well. The coordinators were very good, they kept in contact with me, and they kept me updated and I kept updating them. The movers worked really hard and they worked very fast. They did a great job. We’re still unpacking, but so far everything seems to be ordered just as it was when they picked it up. The next time I move, I will call Colonial Van Lines and hopefully, they will be able to assist me.

Part of the reason I was happy to work with the people at Colonial Van Lines was that they were friendly, courteous, and helpful. I had a new job and I had to move. I talked with the moving coordinator on the phone a few times and exchanged some emails. While the service was really good, I wish they could have locked down the actual moving dates since we’re taking off from work to move because it was a window of two days. We wound up moving on the second day as opposed to the first day. But I was prepared during the time of pickup. We had a good experience and we’d recommend them.

A girl from Colonial Van Lines called. Her name is Rebecca and she was very good. They might have seen that I was on the hunt somehow since I'm moving from Pennsylvania to Florida and I needed an estimate. Rebecca needed an idea of what I'm going to be taking so I walked her through my house because I would not be taking everything. She sounded very business-like as we went over things. And then she told me that my weight should be about this and that and then it could be up or down accordingly. All in all, though, we did come in a little above it, but I was expecting almost 10,000 to move down so that was good.

I used Colonial Van Lines for a work-related move because of their reputation and history. It was a standard move and their moving coordinator was very knowledgeable and worked very efficiently and respectfully. There were also good communication and follow-ups with the account manager. The whole move was smooth and was professionally done. I would recommend them.

I was relocating from Michigan to Virginia to be with a significant other who got a new job. Colonial Van Lines gave me a couple of options and had a fair price. We were finding a good time that worked and they were flexible with the scheduling. They seemed to be reassuring that they’d be able to work with me if I had to reschedule.

The packers and movers for VA were extremely professional and fast. This was a big move and they handled it with ease. On the receiving end to AL they guys were promote and again FAST - it was an excellent experience.

WORST COMPANY EVER!! Lied and said they owned their own trucks and fleet and didnt broker out jobs - when in reality they do. Never told me my things would be picked up by a completely different moving company and that they would then move my things to a storage unit and then to the truck that was actually taking my things and then again into my new place - thats 4 times my things unnecessarily had to be moved and transported causing damage to my things. The worst of it all was being told a delivery window that would not exceed a certain date when in reality that was just an estimate and they had up to 21-30 days to legally deliver my things.

All of Colonial Van Lines’ online reviews were very positive and the scores were high, and we went with them. However, when I was doing research, one of the other companies told me that Colonial is a fraud company. That scared me a lot because I paid Colonial for half of the money for the deposit, and I got a call from another company saying that I should get my money back as early as possible. Nevertheless, my interaction with Colonial's moving coordinator was good and the people that helped me were great. Colonial called me and texted me a day before the two pickups and two drop-offs and they gave me enough time to prepare things. The move was very fast and it went really well, so I’m super satisfied. I just recommended Colonial Van Lines to one of my friends because he’s also moving from Indiana to Boston.

The company was on time at moving end and receiving end. So far only three items were damaged. The unloading at destination became somewhat sloppy as designated boxes were incorrectly placed in rooms. Otherwise, the price was fair, the move went as scheduled, including the pick-up and delivery of one vehicle. I don't know why, but the DOT had them rated poorly, while I think they did an above average job.

I used Colonial Van Lines when I moved from Maryland to Tennessee and I had a lot of things. It wasn’t I expected but they got it there a little bit later than I expected. I found out that they had a lot of stops to make. Other than that, everything was unbroken, that way we packed it, and it was a smooth move. Colonial Van Lines was cheaper than the other moving companies. The moving coordinators were very nice and helpful. They took care of everything as far as offloading the truck and putting all the things in the storage unit. And they helped me with some things that I wanted to take and put in my car. They carried the stuff to my car for me and it was about a 100-foot walk away. I had limited interactions with the account manager but they were also helpful when I called and whenever I needed something. Everything was cool and perfect with Colonial Van Lines.

By some coincidence, we found Colonial Van Lines online and I called them. Dexter was our rep and he knew how to answer all my questions and he convinced us to go with them. He was very knowledgeable, explained with patience, was professional and did excellently. We moved a thousand of miles from Chicago to the Denver area. We packed and the movers wrapped blankets around the furniture. The drivers should have been done with the pickup of our stuff no later than 10 pm but they finished midnight. But we gave them $100 each and when they dropped the stuff, we paid $100 because they worked so hard, were very polite and nice. The delivery got done around 8:30 pm.

I liked Colonial Van Lines’ response time, availability and price. But there was a weight threshold and that determined the price. I really didn’t have a whole lot of furniture but my stuff were heavy to the point that went over the weight threshold. I was disappointed about that. I would have preferred somebody coming out to take a look. A dresser made out of pine might be 75 pounds but one made out of oak or walnut that’s one inch thick all the way around could be several hundred. But coming out and looking at my stuff was not an option. Also, for this move from St. Louis to Eastern Pennsylvania, my bed was damaged and I'll be a sending a claim for that.

Nightmare Moving Company - Colonial Van Lines is incompetent, and they lie to get your business. They moved the date 5 times, not showing up for each, and the last day that they did show up they walked off of the job. My 81 year old mom is suing them as we speak.

Everybody at Colonial was really accommodating and helpful and stayed on top of things. I didn't know they were subbing it out so I was a little surprised with that but that's okay. The Serbian guys that moved me were great and they had a Zippy but I had a couple of breakages, and that happens from time to time. They were two separate pieces: a Samsung TV and a 30” by 30” piece of glass that goes on the table so I'm going to file a claim.

My son was moving to Texas for the military and the Colonial Van Lines moving coordinators were very helpful when we had questions. They solved the problem. They met our expectations above and beyond what we thought it would be. Plus, everything went as planned. We are very pleased and we would use Colonial again.

I started out with one moving coordinator from Colonial and then I got switched to another and I got switched to someone else. It was very confusing. There was a lot of different things going on, not only with the moving but also with trying to coordinate it with where I was moving. I had problems there, so I had to change my delivery times more than once. It wasn't the best experience for moving. I had planned on moving on the first part of October and I ended up not moving until the 20th because my mother passed away. That threw a wrench in the works. The apartment was supposed to be ready by the 16th and then it wasn't. It can't be blamed on the moving company or the apartment or on myself. It was a combination that made it a disruptive move.

I needed to move quickly so I just went with Colonial Van Lines. It was a spur of the moment decision. My interactions with the moving coordinator went smoothly. It was my first time dealing with a mover, so I didn’t realize that they were a broker and going to send it to somebody else, but everything was fine.

I would call on Colonial again if I had to move. They are efficient, pleasant, and very well organized. The movers were outstanding... I've moved 12 times, and this crew was the best ever. They were careful with my belongings, on time, efficient and considerate.

My husband and I are retired and we’re downsizing and moving long-distance. I had used another moving company that I didn’t want to move through, so I thought I’d give Colonial Van Lines a try. The guy that I spoke to on the phone talked about packing and was very helpful and accurate. Everybody at Colonial was very informative and they gave us phone calls almost every day to keep track of everything and find out how things were going and how the movers did. I expected that when they came to pick up my furniture, they would say they would deliver in two months, but it was done in three days which was very fast. My husband said the subcontracting moving company that actually did the move was very thorough, professional and courteous, and we're also pleased with them. I would definitely recommend Colonial Van Lines.

I got to talk to John of Colonial Van Lines to get an estimate. He was easy to talk to and my questions were answered. There’s a big break and then I finally decided to go with Colonial. Lines. My boyfriend and I were moving because I'm a singer and all the auditions go through New York. They were really professional and did a good job of keeping in contact with me throughout the whole move. I was always able to get a hold of somebody to ask any questions and they were able to give me an accurate estimate as well which I really appreciated.

Worst Experience Ever! We hired Colonial Van Lines because they assured us that they could move two houses with two elderly ladies with great service. Nothing that was assured us happened. The movers showed up 2.5 hours late with a 28 ft. box truck to move two houses. The truck had a bald tire and a light out. They did nothing to fix this. There were only two men and we were told with this size move they would send 3-5 men and a large truck. The men that came were not told that they were moving two houses. It was in the contract. We hired two men off on our own when we realized they would not be getting this job done by themselves. They had us go buy boxes because they did not come with the proper size boxes.

I recently moved from Missouri to Delaware. I use Colonial Van Lines to help with the move and they were great from start to finish. With the holiday season going on during that week they managed to get my things packed at Point a with a great group of guys and securely get them to me at point B Before the holiday with another great group of men. They were efficient, friendly, helpful ask questions to ensure that my items were placed successfully when packing and unpacking. I would definitely use them again. They were helpful and fun!

We were bringing my mother back home. The rep from Colonial Van Lines that I spoke with was pleasant and the expectations set worked out. Everything went fine with the move and we didn't have any problems.

I used Colonial Van Lines when I moved due to retirement. The moving coordinator was nice enough. Also, the account manager was good. She was very helpful and I liked her.

Do NOT use this company!!! EVER!!! We hired Colonial to move my mother and her sister from one state to another. The decision to use Colonial over other companies was their promise to move items from two different houses. They also addressed several issues with some of the independent companies we had interviewed. Colonial promised us, 2 days before the move, that we would have a semi-truck and 4 people to pack everything. We had received instructions from them weeks in advance of all the things we needed to do before moving day. All of those things were accomplished at great effort by my 82 year old mother.

Colonial Van Lines responded quickly to my inquiry. The moving coordinator was really thorough. It was a good communication. Colonial Van Lines is easy to work with and professional.

I had called two or three other moving companies that couldn’t help but when I called Colonial Van Lines, they said they could handle the small shipment I had and gave a price that was within my budget. My interaction with the moving coordinator was all very professional and done rather quickly. I gave them a list of the items and we recognized it would be less than 2000 pounds. They gave me an idea of what it was going to cost and if I had to add something, I had room to do so. They made the pickup on time and it all went very smoothly. The move was all transparent to me. I had about six people call me who were all part of the move team and they kept me well-informed of what was going on. The service was excellent and if I have a similar need in the future, I would call Colonial Van Lines.

The company kept in contact with me through the whole move either by Phone or email. When they got to my house in Illinois, they were fast and efficient and very Knowledgeable at their job. They in Florida in two days and carefully unloaded our furniture and personal property quickly and carefully. Very easy to work with, 5 star service for sure.

I had a fine experience with Colonial Van Lines and they did what they were supposed to do as far as moving. For the most part, the expectations they set were precise and they were very informative, but they could've probably done with a little bit of refreshing on how to formally communicate. They committed to a date that the delivery was going to come. Everybody coordinated and I was told well in advance that the expected the delivery would be between Friday and Sunday. But on Thursday, I got an email saying that it was not going to show up until the following week but then I got another phone call from the moving company the next day saying that they were there. There was no sense in calling me saying that it was not going to show up then it showed up the next day.

We were moving for a job and Colonial Van Lines' estimates were a little bit cheaper than everyone else we looked at. The moving coordinators were great, very polite and friendly. They were very clear and everything was done when they said it would be done. We packed everything up in boxes so we were pretty prepared. I like how efficient they were. And when they gave the estimates for when they'd come, they actually met that schedule in time, so that was good. We were pretty busy then so it's important that they did come when they said they would. I'd definitely recommend them to friends.

My husband searched online and Colonial Van Lines had good ratings but I wish I had checked more into it. The first experience I had with them was with one of their quality assurance people named Paul who was the rudest person I’ve ever had to deal with and accused me of lying. He kept saying that he had told me something and I kept telling him he hadn’t. As it turns out, he had talked to my husband. It was not a major thing that he is right and I am wrong, but he went over and over again and not let the issue drop. When you have a customer and you accuse them of lying, this is not somebody that belongs in customer service. I had to insist that I couldn’t deal with Paul so we got rid of him. Then our delivery came. I did a little check as I counted the boxes and then the guy said, “Well, we’re just about done.” And I thought, “We’re nowhere close that.” We were missing 92 boxes.

I got transferred within the company that I worked for so I switched offices and the difference between moving companies was either going by cities taking up on a trailer or by weight. Colonial Van Lines did it by weight and I was more comfortable using that particular option. I talked to a couple of different people and went through all the items that I had in my house, room by room, and then the individual boxes that I had. They have some type of average and they gave me a rough estimate of how heavy things were. They didn't give me the breakdown of how much each thing weighed and I had a feeling that it was going to be a little low. It was based off what I was telling them but everything could be made different and the estimate was bigger than average.

Have used CV for our last 2 moves, would use them again. Drivers and loaders were polite and took great care of our furniture. Unloaders put things were we wanted them. The move was done in a timely fashion. They even stored our things for an extra day while we were driving. Ay no extra charge. All of this was done on the trail of Irma from MS to FL.

Both Drexel, and Cedric were outstanding in their performance of our move and both come highly recommend! Because of their help and support our move to Virginia beach Virginia was very easy. The estimated cost and delivery time were both almost spot on. Thank you.

Colonial Van Lines was excellent. I looked up online and they had a bunch of good stars and it was a family-owned company. And that sounded good to me so I called them right before the hurricane hit. They were boarding up their building while they were talking to me. They told me they would call me the next Tuesday. They were on it, getting it arranged. Those who I talked to and the company that they subcontracted to the pickup could not have been nicer.

I got quotes from about 30 different places and I liked the rep from Colonial Van Lines whom I talked to back in February. I had a lady who gave me a quote. And then I got a hold of this guy and he was the one I've been talking to for five different times. Then we decided not to take them and I went for a place that had a better quote. They never showed up and tried to charge us things so we fired them. It took us about five months after that to move and we went back and renewed with Colonial. When I called them back, the reps whom I had talked to had all my quotes, and all my information were already there. So, it was all good.

With 100% of our boxes unpacked we had no additional damage. All items we moved were accounted for. As I noted earlier, this could have been a 5-star move from the start if not for the administrative problems.

I moved down here with my boyfriend who's in the military. His mom looked for different moving companies and went with Colonial Van Lines. I was there for the pick-up of my items and it was a good experience. However, they said that they would call half an hour prior to their arrival but they didn't. They just showed up. Other than that, it went very well and I was happy with their service.

I wanted to relocate to Arizona, and I contacted Colonial Van Lines. I talked to one of their people and they sounded good, and their price was relatively in my range. The reps were responsive and kept me informed of things, and the moving crew was really nice and helpful. Colonial contracted with a separate company to send two guys and a truck that was old and tattered. The truck broke down in Los Angeles so we were delayed, and the crew damaged a couple of our pieces. My wife incurred cost in changing a flight because of that. I thought Colonial has their own van line and that they have their own vans. I was expecting an 18-wheeler to pull up and a crew which I thought would be a few more guys. But overall, the two guys were great.

I recently retired and I moved to California the first part of October. I'm spending part of my time here and part of my time back in Kansas City with my family. When I reached out with Colonial Van Lines, I felt that Thomas was the most professional of the people I spoke with. There were two moving teams who came here, the fellows that picked up the furniture and boxes I had packed, and the different set of fellows who actually delivered it here. They were both professional and courteous. However, It took a little longer than anticipated for the things to arrive. They were about a week late getting here from the original timeline I was given. But other than that, everything went pretty good. Everybody from Colonial was prompt as they promised to contact me. I was kept informed. It just was disappointing that it was taking longer than I thought. I wouldn’t mind if I recommended them, though.

The moving coordinator from Colonial Van Lines was really good and knowledgeable. He called, asked me the questions for the move so we could make sure we got an accurate estimate, and got everything situated. He also did a detailed inventory. However, I had extra 230 pounds when they went to the weighing station. Then we saw packages still on the truck that might have been included with my weighing. They also moved some stuff that we thought were packed up and threw it in the back. But other than that, it was good. Their account manager was helpful, knowledgeable and good as well. She called before the move to make sure everything was still going according to the schedule, called during the move, checked in regularly with me and I appreciated that.

Warning do not use this company!! They only care about making money and not Customer Service. There have been too many negatives I do not have time to list all the issues I experienced with this company and never got resolution -- signed a binding agreement for approximately $6700 to move from WV to VA and ended up spending well over $11000 due to misleading information, their underestimating the weight of the load by at least 20% and items they damaged but would not take responsibility for. Was told the more I packed myself and the more I could reduce total weight of the load the more I would be able to reduce the $6700 cost. I purchased materials and packed about 70% of my items and rented a U-Haul and moved over 500 lbs of items and was still charged close to $2000 MORE than originally quoted. Their subcontractor stated Colonial often underestimates the load to charge you more.

Colonial Van Lines was willing to work with us on getting a guaranteed delivery date within a two-day window, and they didn’t charge us $7,000 or $8,000. They were very good, polite, courteous, and professional. They told me everything I needed to expect and were very thorough. They also arrived when they were supposed to and they were definitely sufficient in what they did.

I stumbled across Colonial Van Lines and made contact with them. I’m a taxman who got relocated to Oregon and I was trying to get back home. My dealings with everybody there were super and everything went smoothly. But after we had them back over our box cap, it wound up being a little more than the original estimate. I think they added a little bit of weight as it didn’t match what I weighed stuff out. Other than that, they did a good job protecting things and everything was in tip-top shape. I would highly recommend Colonial Van Lines for a move.

I looked up a couple of companies online and Colonial Van Lines offered the best price for what I wanted. I was relocating mainly for work. I was happy that the first lady I talked to got back to me very quickly. I called a couple of people and she got back to me the quickest, which was helpful. It was the same day, so I got a quote quickly. My only issue with her is that she started getting pushy about it and a little bit abrasive. I still went with her anyway but I ended up being assigned to some other people that were quite local and I had a good experience with them.

I was in the military and had to move quickly because I was on a very short timeline. One of the people from Colonial Van Lines called and their price, service and timeline were a lot better than a lot of other places. So, I went ahead and chose them. The account manager was courteous and straight up honest, and the quote I received went down a little. The movers they sent were professional and went out of their way to try and make sure it was done on time. We had a little problem with them getting on the base but we worked it out. Overall, I had a good experience with Colonial Van Lines.

Very Professional, wrapped all furniture, picked up on time, delivery went well, took time to put everything where I wanted it. I would highly recommend to all who are moving. Customer service kept me informed and I even got money back from the estimate amount. Very Happy with the service I received.

I got Colonial Van Lines' service because of their flexibility and they gave me the best bid. However, I had an original rep but then I got passed around several times to different coordinators so I had to explain every single time that I was waiting for a brand new apartment to be built so we had to put the moving on hold for that to work. It was kind of frustrating. I was impressed by the lead time though. I was originally told when they picked up my stuff that they would be delivered in the next 15 days but they got it to me the next day. They were going to try to deliver that night but they'd be arriving at 1:00 AM so I told them to just wait in the morning.

The gentlemen taking care of this move both in Iowa and Florida did a professional and top job. They were very informative and very quick with their service, both in the homes and during their travel time. I could not have been more impressed and would definitely use them again.

My friend Terry was moving from Georgia to Missouri. When she fell and broke her hips, I went down to take care of her because she has no family down there. We went with Colonial Van Lines because they seemed to have the best price. We had a little confusion because my understanding was, they were to come in and pack what was needed and move it. Then we were just going to pack the little stuff. But when their guy showed up to do the packing, he told us that it everything would cost $10,000 and that scared the hell out of Terry because she wasn’t prepared to pay that amount. So we had to change things around and decide which ones would be going so that the bill won’t be $10,000. Since we got so many changes, we ended up having to carry the kitchen and a lot of the other stuff ourselves. Some things also got left behind in Georgia because they were not on the bill.

I was moving for a job transfer and Colonial Van Lines was available to help us with our move. The transport coordinators were absolutely fine and we had a great experience with the account manager. We also liked our movers. They were a good group of guys. The move was stress-free and very efficient.

I had used Colonial Van Lines more than a year ago for a move and was satisfied with the experience so I used them again. The rep who helped me with the estimate and quote was super useful. She was able to pull up my inventory from the previous move I'd done and confirmed that it's pretty much the same. However, the quote wasn’t as accurate as the first time I used them. We were surprised that the quote came out to be a bit more than what the rep had come up with because I was moving mostly the same stuff. But at the same time, I definitely did have some new things. And it was under what we had expected.

I liked all the options that Colonial Van Lines had, so I went with them for my move. The price was good. The moving coordinator put up with me and she was good. My experience with the account manager was excellent. The movers came on time and dropped my things off on time. All in all, I had an excellent experience with Colonial Van Lines and everything was perfectly good with my move.

I had three quotes from other people and Colonial Van Lines was the lowest so their price made me decide to use their service as I moved for business. I dealt with two people there and they were both great. My experience with the account manager went well and we communicated a lot. I moved my car and my house so it was two different pickups and two different deliveries. The customer service person would call me every day to make sure I was all set. She even called me after the pickup and after the deliveries on both sides just to make sure that everything was good and communicated well. Moving across the country is stressful, to begin with, and Colonial Van Lines definitely helped out.

Colonial Van Lines was in touch with me but they can always improve on their price. I paid $1,200 more than the price their rep quoted me because I had more stuff, even if it fit in one truck. I wasn't happy with that. If you rent a U-Haul truck, they don't care how much you put in it. If you can close the door, you pay the same amount. But their movers were professional and knew what they were doing. We also had a bit of property damage because they had to cram my stuff to get it to fit in the truck, but it's been settled.

We moved from New Orleans, Louisiana to Raleigh, North Carolina. It was about a 900-mile ride and my only special request was for the movers to bring a couple of boxes for the storage shed where we were dropping off. I looked for a mover and compared to other moving companies Colonial Van Lines sounded more professional. They offered better service, better price and in general they seemed to be more put together. The quote was also a nice surprise since what we ended up paying was about $1000 less than what we expected. My only complaint was that we added an old desk that looks like it was tossed down, but the car dropped out from underneath and one of the lights of the desk got broken. But overall everything went fairly smoothly and I would recommend them.

We moved from Chicago to New York for my wife’s work. I went to a website and it had a bunch of moving companies and Colonial had a lot of good reviews and their pricing was one of the lower estimates that I had. There was an app and I photographed the rooms in my house and they gave me a pretty good estimate. I ended up paying even lower than their estimate. The only issue I had with Colonial was our stuff was in transition when that hurricane hit Florida, and they were located in Florida. So, that entire weekend as that hurricane hit, we were not able to talk to them at all. We were concerned about our stuff and where it was, and they weren’t able to communicate with us. But I can’t blame them for a hurricane.

My husband and I are both retired and we wanted to move from Brooklyn, New York to Newark, Ohio. My sister looked at several moving vans lines on the internet then I wrote them all down and called everybody. I liked the first bid that Colonial Van Lines gave us and they were very courteous in handling all of my calls. In the end, I had to pay out a little higher. But Steve, the moving coordinator, was excellent and everybody that touched base with us at their office was really professional and very cordial. Our overall experience was exceptional and their process was very smooth. Everything was delivered in good condition and they knew where to put everything in our new apartment. They also labeled the boxes and it alleviated us from having to worry about what's inside them. They were outstanding and we appreciate their professionalism.

We moved 600 miles away to be near our children and grandchildren and the people from Colonial Van Lines who moved us were very pleasant and enjoyable to be around. They were punctual and fast, considering the amount of stuff we have. There were five men and it was an appropriate number. They delivered all our properties intact. There were a few scratches, but nothing major. But the actual price that I had to pay was double the initial estimate I was given and this did a number on our budget.

We moved about 2800 miles and the whole move was special, maybe not for Colonial but it was for me. It was a complicated move for two mini storage areas to a home in Tampa, Florida. The moving coordinator did great but the quote that I was given was not particularly accurate and I ended up paying more. We had a lot more than I thought and it wasn’t their fault. Colonial did everything and nothing was damaged. The guys picked them up, they packed them carefully and they got them off. They were very courteous, they worked hard and got the job done. It was an excellent service.

We moved from Michigan to Florida and had all of our furniture put into a public storage space. Tracy from Colonial Van Lines was very accommodating. Their representatives were very nice. However, the quote's end figure was higher than the actual quote. They called me with the final number and I said they had forgotten two chairs in the original quote. I thought it was fair to say that, which was easy to do, but when I was told the final figure and then we get to our final destination at the public storage in Florida, it was going to be more because of so many feet and they had to walk. I told them that I was expecting to pay a certain amount in my Visa but it was going to be another 100. I wasn't happy with that. Now I'm stuck and I got to pay because I'm not going to get my furniture.

This moving experience was simply great from start to finish! I would give it a 6th star if possible, every small detail was taken care of, even though I had scheduled to be moved on 30th, by calling in on 27th. The movers at delivery and pickup were simply amazing. They were thorough professionals, who took care of all our last minute requests. Smaller details like checking weather forecast before delivery for rain was surprisingly pleasant, as they specifically wrapped everything in rainproof material, and committed to deliver without delaying. I am speaking from having some horrific experiences from previous moving companies like Angel Van Lines and Best Interstate moving and storage.

I had to move for work, so I got some quotes and Colonial Van Lines had the best rate. It was a good experience, for the most part. They got me the date I needed and they were accommodating when I had to change the date. The rep was awesome. He was prompt and very attentive to every detail. Whenever I had to call or had a question, I called him, and he was on it. Everything he said, he did. It was on point. However, there was an issue of lack of communication for a little bit. I had to call to find out when my mover was going to come get me. I was a little agitated with that part, but once the mover actually got there, everything was good.

We were in contact with four different companies by phone and Colonial Van Lines sounded quite professional. Their price was also competitive so we chose to work with them. Their moving coordinator was very helpful, very careful about explaining all the details and reassuring that the price was competitive with others. The second person we talked to that was in-charge once we signed the contract was very good, too. We had great communication with Colonial Van. Even after the move, they were calling me to be sure that everything was okay.

I'm retired and I was moving from West Virginia to Florida. Colonial Van Lines' price was more attractive over others so I went with them and the move went well. Their people were professional, fast, helpful and friendly. I would use them again.

I communicated well with Colonial Van Lines' moving coordinator. We went through everything and it worked off great. My only serious complaint is that I was not told that if I used a credit card to pay for the balance I’d get hit with a 5% fee on top of it. When I went to pay with the $2100 they wanted to hit me for another $110 for process and service charge because I was using a credit card. But that's what they have credit cards for and if they accept them I don't want to pay their fee.

I was relocating and the initial guy that I talked to from Colonial Van Lines answered a lot of my questions. It was my first time dealing with the company and he gave and explained to me some information that was very helpful. He called me and we talked about the estimate. First of all he sold me going by the weight. We lifted everything and he gave me an estimate based on what he was looking at how much it’s going to cost. He explained that they're going to start up with an empty truck and then we're going to weigh it in and at the end, we're going to do it again. Then along the way, somebody will call me and make sure that everything is good and if anything changes. And everything worked out great.

My wife passed away six months ago and I have a family down here in Florida. So from Pennsylvania, I decided to come down here. Colonial was one of the more professional moving company and their estimate was right on so I was very happy with that. Their coordinator was very helpful and she was there all the time when I needed her. I misunderstood about the delivery dates and I thought I could specify one, but they delivered on time when I needed them. I was in the hospital the day they came and my son-in-law had to take over. He didn’t know where to put a lot of the things but did the best he could and the people from Colonial helped him out. About half of my things are still in the garage and I’m still trying to take some of them out so hopefully, nothing’s missing. Everything went well with Colonial and I'm quite satisfied with their service.

I recently moved from Houston to New York, with Colonial as my move coordinator. My move is almost complete and I must say I am not satisfied. The worst problem with this company is communication. I requested them to pickup my furniture on the 5th September since I had some important meetings on the 6th. But they could not on the 5th, which is fine. In fact they ASSURED me that they will be unable to pick it up on the 5th. So I rescheduled and moved around all my meetings that I had on the 6th - some of them to the 5th. After clearing up the 6th, guess what - they show up on the 5th! And no calls before arriving - they directly called me saying they were there to pick up. I had to cut my work engagement short, and rush home - MAJOR inconvenience.

We needed to move across the country, from Ohio to Florida. Colonial Van Lines' price was fair and the time frame they gave us worked with our needs, so we went with them. The moving coordinators were good. We contacted them fairly late in the game and they called us several times to check that nothing had changed in our inventory. There were a few problems, though. On the day that the movers picked up our stuff, they told us that they were going to deliver within two days, which was crazy because we had to get to Florida as well and I didn't think we could make it. That was one of the possibilities, that they would pick up on the very last day of the time frame and deliver on the very first day. I tried to talk to the coordinator about the fact that the time frame for us to get to Florida was very small, but she was very rude.

Colonial Van Lines moved me from where I was to where I would be working. Their rep was very nice and seemed relatable. I definitely enjoyed talking with her. She was very friendly. The only thing that frustrated me with Colonial Van Lines was that they didn't send anyone out to look at my house. I understand that they are based in Florida but they should send someone out. Their rep quoted me 7000, then another person came, saw the house, and quoted 8900. The actual cost was over 9000.

I received a quote based on what I told them we would be moving of $3584. They are a weight, distance and amount if boxes packed company. On the day of the move ADI showed up. We had not been told prior that this would be subbed out. The packing process was horrible. We told them what not to take. They packed it including medication I need. They were difficult to communicate with. One did not seem to understand or speak English very well. I think their language is Russian at a best guess. Our 40 box count ended up being 80, the weight of 4000 lbs became 8000 and our quote of $3584 became $7800. See a pattern. On day of delivery we were told to pay ADI $2600 and they refuse to give us our belongings until we pay them $6004.

I've used Colonial Van Lines in the past so I used them again when I relocated from Florida to Pittsburgh. They're professional and on time. The moving coordinator was courteous and took the time to explain everything. The services and expectations set were almost spot on. Plus, the account manager who assisted me was very knowledgeable.