Colonial Van Lines Reviews

I came back from London from my job, and they were moving me back to the New York office, and my stuff was in Texas. I only had three weeks going out and doing quotes. Most of the people didn’t have that working in their timeline and schedule. Also, a lot of them didn’t want to carry my load ‘cause it wasn’t the minimum capacity of pounds and I guess the summer months is where they get most of their money. It was only Colonial and this other company that were able to do it in the timeline I was going to be in Texas and Colonial's pricing was more doable for me and my company.

Everything went pretty good. Everybody was really informative. Colonial was pretty accurate with their services and the expectations that they set. The only thing I was a little upset about was they were estimating that the mover was gonna be there on the last two days of our window. The rep said that I had to follow up with him a few days before or the day before. But he called me the day before and he said the mover would not gonna be here until three days later after our moving window because he had to do drop-offs. So that kinda pissed me off because my stuff was not gonna be here. I took off work to do it that day. I have two small kids.

Colonial Van Lines could accommodate my timeframe. We were moving my aunt from one city to another state. We were moving from Houston, Texas to Augusta, Georgia, and I had a special request. I had to have two storage units because I don't live in Texas. I was really on a tight timeframe. My plane left on Friday, but Colonial could not pick up the items until Saturday. So, they had to make arrangements with the owner of the storage facility. They had to ensure that they were getting the right storage because there were two storage units. One stayed and the items stayed. On the other storage unit, the items left with them. Also because the truck was so big, they could not get it to the front door of the storage unit. So, they had to make an accommodation for that.

When I was moving from Texas to Arizona, I chose to use Colonial Van Lines. They were responsive and had pretty good pricing overall. Two individuals helped me with getting prepped. We had multiple calls over a few weeks to get ready and they followed up by phone and email. They were very responsive too. The quote was off by less than 10%, which was not that bad. The movers were on time, polite, kind, quick and efficient. However, about 50% of the boxes weren’t marked so when we were moving in, we had pretty much no idea where the boxes should go, which caused a little bit of extra work on our part. We had to open the boxes to figure it out. And we still have some boxes in storage. If they had clearly labeled the boxes, it would have been flawless.

Some of the competition quoted me unreasonably low prices that sounded not credible. Also, I went on Google and Colonial was on a multitude of lists and places that you can trust. Everything was fine with the one who arranged the move. However, I complained that the original move didn’t use the list I gave and the movers actually forgot some stuff. And one or two items I actually had to throw out. I literally had to take the truck down before they left the block to put some other stuff on. It was an officer chair.

I did some research, and looked at the Better Business Bureau and at reviews. I went with Colonial Van Lines with their guidelines as far giving you a max estimate and the use of weight to determine your final price as opposed to other companies that I’ve heard about that give you a quote and then the prices jacked up at the end because the guys are slow or they take more time.

I was moving from North Carolina to Florida, and we went with Colonial Van Lines because of their price. I had made a couple of calls and their price was better that some of the others that I called. We had to put things in storage for a few weeks, so the move did not take place at one time. They had kept in touch with me during the process, so everything was very good. We, however, had a little bit of damage, of which they are in the process of sending me a small settlement amount. Other than that, everything came over good.

When I was going down from Atlanta to Florida, I did some search and used United Van Lines. They did okay. The price was a little bit more than United Van Lines. To move back a year later, I started my search again and saw Colonial Van Lines. For the most part, they did a good job. The initial conversation was good. I felt like they would stay with it and they did. They kept asking how I felt. I took a chance and changed from United Van Lines to Colonial thinking that they would do better.

I found that Colonial Van Lines was easy to work with. I also like that it goes by weight. And so, I had a bit of control over what was going. And also, this was my first non-army move, and I know that the army goes through Colonial often. And so, I was more comfortable with that moving style. There were two people that talked to me. One helped me do the initial estimate, and then another person contacted me and did a more precise estimate, and both estimates came in underweight. So, I feel like the questions that they asked could have been a little bit better. Also, there were a couple of things that were damaged, but they were just an accident. I have the claims form and I'm gonna fill that out.

This was the most unprofessional, irresponsible, uncaring company I have ever dealt with. Movers picked up my things putting them in a rental truck. When they transfered, it was carelessly done, damaging furniture, tv, and plastic tubs. They must have driven backwards through the grand canyon. After arriving late, My things were thrown like garbage breaking tubs and crushing boxes. Many things missing. Little compensation at a high price. After trying to contact company for 3 months they offered me less than a couple hundred dollars stating because I didnt claim they were missing the day they arrived, they were not responsible. Make sure you open every box and check every item because they will not care. Someone else will get your silverware like mine.

Colonial Van Lines' customer support was pretty good. Everything was pretty straight up. The delivery took place as expected. Everyone arrived when they were supposed to. Also, the cost was fair.

Everything was very straightforward when I spoke to the rep from Colonial Van Lines for our move from San Francisco to Houston. The expectations set were very accurate and the rep was very attentive. She would call me every other day making sure that everything was okay 'til they made the estimated time of arrival. Everything arrived in good condition. We had some items missing but they made sure that we would receive those. There was a lot of communication throughout the way. I really liked that and the customer service. Going with this company was a very good experience.

Before I spoke with Colonial Van Lines, I called a couple of companies who didn't get back with me. Colonial's rep was good and I went with them for a 3,000-mile cross-country move. However, their movers were more expensive than they had quoted. Also, there were many broken items when my things got to my destination. I'm in the process of unpacking everything, taking pictures and then I'm sending in a report.

I was moving across state lines. I already live in the state where I was moving to, but all my stuff was back where I was moving from. And so, I couldn't be on location at the storage unit to do the walkthrough for them to assess how much they thought the stuff would weigh. So, for the estimate, that was really helpful for me because Colonial Van Lines was the only one who was able to do an estimate based off a phone call with me, and going through room by room with my stuff and asking what I had. The rep's name was Terrence and he was great. He was really professional and confident. I felt very secure and good.

I was moving from Western Beach, Florida to Dallas, Texas. It was a huge change and my experience with Colonial Van Lines was really good. They were extremely efficient and on top of their game. I had to cancel my car transportation because of some personal problems and they were able to reschedule, accommodate it and find the right driver for the right day for me. The coordinator also kept on calling me and sending me information via email and text message. She was awesome.

Everybody at Colonial Van Lines was great when I went with them for a 1000-mile move. We had one little hiccup but it was not not a big deal.

Colonial Van Lines gave me a good quote and everything was included. However, they lowballed how many boxes I would have. Their estimate could've been a bit more accurate, but that was it. It was good price. They took care of everything. Everything was packed and unpacked well.

Everything was all good with Colonial. They were good and professional. The moving guys were great too. I was moving 3,000-something miles, from New York to L.A, and I chose Colonial strictly for the price. I lost a box of kitchen stuff but it doesn’t matter. My stuff got there on time. It was at the very end of the window, which was kinda frustrating, but it got there within the window so in terms of the speed of delivery, that was good.

We Googled for the best moving companies and we contacted two separate ones. Since Colonial had the better price, we decided to use them. Everything went perfectly and the movers were very efficient. They communicated with us on what they were doing and it was well done. Also, I talked to several different people through the company and everyone I talked to was very helpful and very kind. The cost of their service was good, too.

I read the reviews and Colonial Van Lines had good ones. They also got a reputation. But when I hired them, one of my armoires got damaged during the move. I filed a claim and the process was easy but I haven’t heard anything yet. Other than that, they brought my stuff and everything was great. They were very professional, too.

I was having to sell my mother’s estate, and Colonial Van Lines answered back quickly. The services and expectations set by the moving coordinator was fantastic. It was a multiple redundant fee trying to get a right quote, but I didn’t have a problem with that. The assistance the account manager provided during the move was excellent. He stayed right on top of it. I spent four years in the military and I had to move twice in the four years that I was in, and it was uncomfortable having to get everything packed and getting everything moved. This, however, was the best experience that I have had. They handled everything perfectly. Everything that was moved was over 150 years old and none of it was damaged.

I was moving from Woodbridge to San Diego -- my wife passed away, so I decided to move closer to where my daughter lives. I used Colonial Van Lines because it had a good number of stars. Their moving coordinator was very good. I was listed for sale, and he immediately went to that picture and made it very easy. He was very easy to work with, and the services and expectations he set were very accurate. The account manager was very good, too. All around, it was a great experience.

I read that Colonial Van Lines was a good, big company and checked the reviews, which led me to choose them. Their driver was great and nice. I had doubts and a lot of questions, but they answered and explained everything. Moreover, the cost was fair.

Colonial Van Lines has a good team. I was really impressed. The coordinator was wonderful and awesome. This one was following up and following up. I was really pleased from pick up to delivery. Everything was excellent and I will use Colonial again. I have talked to other people and referred them to Colonial.

My husband got a job in Delaware. I moved from Arkansas and I’m getting ready to retire from the military. Colonial's customer service was great. It was a two-bedroom townhouse move to a house and they went over the list by room. Everything was good. Other than that the third party payment from the employer was the only challenge. I picked the moving company. My husband’s company was paying for it and they were expecting to get an invoice. However, at the drop-off, the guys would not unload the truck until they got paid and so that wasn’t coordinated well. But the company used a debit card. They charged although that wasn’t how they normally do the process, they’d rather have the invoice.

We were looking for a moving company and used Colonial before, so we used them again. The coordinator mentioned to us that once they'd come to pick up all the furniture, they would weigh it and come back with a slip to us. But then, the guys came, took everything and left, and they didn’t come back. We didn’t know why that was. When we asked the coordinator, she said that we had to go in the car with them and then get the weight slip, so there was a slight miscommunication there. The only thing we didn't know was how much it weighed, which was something we didn't like. Other than that, everything went well.

I was relocating from New Jersey to Florida. It was somewhere around 1,100 miles. It was good dealing with the coordinator from Endurance. Everything was smooth and accurate. They called me and said that someone was coming to pick up the stuff and they'd guide me through the whole move. They said it would take at least three days because they were only allowed to drive 500 miles a day. But the move was a lot faster than we anticipated. They picked up my stuff on Saturday and then the movers called me and said they were ready to give me my stuff on Sunday night. That was a little bit of an inconvenience. We didn't expect it to be that fast. I was still in New Jersey and I wasn't prepared. Then the moving coordinator said that that he was not working over the weekend but he'd call me first thing Monday and we'd hash this out. The trip was completed by Monday

We moved from Broken Arrow to Las Vegas. I was given the price of about $3,000 and when I got everything in my house, it was almost $10,000. Once I got out here, I started giving it away, and I gave it away before I moved. We did most of the packing ourselves and Colonial packed the glass thing. The only thing is I’ve got a bad back and two broken arms so I don’t get around very well. The movers were good and the main guy was wonderful. They did what they’re supposed to do. I only had two things that were broken. Overall, I had a good move with Colonial Van Lines.

I ended up doing a cross country (Southern CA to Ohio) move with this company despite these negative reviews. BIG MISTAKE. It's now 10 days after my stuff was picked up and IT IS STILL IN CA. 10 days and it hasn't moved a mile. You heard that right. My stuff was picked up 10 days ago and it's still sitting in their warehouse. My "rep" just continues to say with an attitude "Ma'am, they can't drive the truck cross country with only your stuff. They have to fill it up." Well then. I guess until there are more suckers who will let these clowns take all their furniture, my stuff won't leave Southern CA. Obviously, don't use this company no matter how much cheaper their quote is than the others.

We originally moved all of our content into a storage unit in Arizona. The company that did that move, All My Sons, was quoting us to move our Arizona to California content from the storage unit to our home in California. But they did such a terrible job on the initial first move to get everything into the storage that we decided we did not wanna go with them. I looked online for interstate removal companies along with their reviews. I found Colonial Van Lines. I also got three different quotes from different companies.

Our move with Colonial was our best move ever. They got the pickup done. I packed everything and they were in and out. Everything was wrapped really well like all my furniture. They were very quick and efficient. Also, the time to get down here was shorter than the time they said. And when they unpacked my stuff, they were really good and nothing was damaged.

Colonial seemed to be the best priced and they were willing to work with me in my special situation. I moved to a house in New Jersey but haven’t sold my old house. I wanted to leave furniture there for staging as long as possible and I was accommodated on that. The reason for my move was I found a house that was more than spectacular and I decided to go for it. It's an old property built in 1750 and it's on a property with a lake. It's everything I need.

** Update - I am raising my review to 5 stars due to Donna in resolutions. She was able to negotiate an acceptable compensation amount for our troubles.

I had a friend who moved from California to Georgia about two years ago. I went to the website of the company she used and they didn't have anything about shipping and moving housing anymore. But they had a link to Colonial on the website. My dad found another company for me but when I called them to confirm some details, they couldn't answer all of my questions because I had a lot of questions. They were like, "You have to call this person and you have to call that person.” I questioned why they couldn't just tell me the information. I called Colonial and they answered all of my questions.

Colonial Van Lines called me and I liked what they had to say. I liked their price and all of that. Everything that their coordinator told me was good and everybody seemed to know what they were doing. They were honest. The pick-up was good. But when they dropped my furniture off, they didn’t put my TV and a few other things back together that they took apart to start with. Other than that, it was all right. The driver of that truck was really nice and courteous. It was a good move and I got my money’s worth.

We looked at 10 companies and all the reviews were bad about all of them. Colonial Van Lines gave us a better deal and so we went with them. They were great, very responsive, professional, and they communicated well. The third-party vendors that did the move for us called to check up a lot which I appreciated.

I was selecting either Colonial Van Lines or another company. I went to the website, did a quick search, and Colonial had better reviews so I decided to go with them. They were priced slightly higher but I guess it was the right decision. They were able to communicate effectively. Diana was the person who gave me the quote. She was really accessible and there to help if I needed to make an adjustment on the schedule or some other concerns. Then they were always on top of the schedule, both on the delivery end and pick-up's end. The movers did a good job. On pick-up, they were there on time and they collected the goods. Then they were trying to deliver the next day, but I wasn’t able to get to my house so they were efficient about getting the delivery. It was a wonderful experience with them.

The movers (subcontractors) did a very good job! Always pack fragile things in paper, not bubble wrap! The were friendly, timely, courteous and accommodating! They were able to meet our emergency schedule when no one else could! I would definitely recommend Colonial Van Lines!

I have completed 8+ interstate and international moves in my life. This is by far the worst moving service/experience I have ever received. One of the biggest issues was that Colonial subcontracted our move to a very unqualified partner of theirs, without informing us that they were not actually going to do the move. That partner was Morales Moving and Storage. The move and pack teams were the same people not two different teams. They packed and loaded at the same time; never doing a proper pack or inventory. The team they sent was untrained and incompetent not wrapping or protecting our items properly. They did not bring proper moving or packing tools, the team was actually cutting the tape while packing with their teeth, as they did not bring tape guns. We had to go out and buy boxes for them and had to do some of the packings ourselves as we had a hard deadline to get out.

The estimate that I received from Colonial Van Lines came in as the middle estimate of the three estimates that I got. As the move started, I figured that they would be using third-party companies to do their move. I was moving from California to Georgia and I didn't really have any special requests. It was a little bit stressful experience.

Colonial was very comparably priced and their initial customer service was better. They explained everything. But I actually had to fire the first company that showed up to load and pack. When they initially showed up at the house, the gentleman was extremely rude from the moment he got out of the truck. He told us that we were gonna have to pay for a shuttle because he wouldn’t be able to park his truck in our driveway or on the road.

As a former military family we’ve experienced numerous moves over the years, and we are very pleased with the experience we had with Colonial Van Lines. They treated our home and belongings with the utmost care placing a protective barrier down on our hardwood floors and wrapping all of our antiques with padding. We had several granite shelves that arrived in perfect condition. From the very beginning the various departments we worked with were helpful and knowledgeable. Our move was across the country and was our most worry free move that we’ve ever had. We would use Colonial Van lines again and would recommend them to our friends and family.

Based on the reviews, I hired Colonial Van Lines and during the move, my experience with them was good. The pickup was very easy and they were pretty easy to work with. But in terms of dropping off, they did not drop off within the date that they had set out for me. So that was kinda frustrating. They picked my things up the day after Christmas and they dropped it off January 9th. The delivery was three days late. There were also a couple of days where they would tell me that they would reach out to me and then not reach out, then they wouldn't answer for a little bit. But it is what it is. Aside from that, there was a little bit of damaged furniture and stuff. But you can't really expect perfect stuff when you're moving 1,500 miles way. Other than that, they did everything that they said. Plus, they were quick with the packing and unpacking.

I had one moving company and they were a disaster. So I went online and checked Colonial and their price was right. Everything was excellent. The movers were on time when they said they were coming and picking up. They set everything where I wanted it and there were no damages. I will use them again.

My brother who used Colonial for a prior move gave them good reviews. I went with them for my last move and found them to be dependable and honest. There was a lot of communication and the delivery went excellently. I really like that they gave us an option to deliver one day later ‘cause we had to drive ourselves in our own cars. They were gonna deliver on a Friday and we needed an extra day. The head mover gave us that extra day to breathe and get ready for them to arrive which helped tremendously.

I'm retired from the air force and was moving back to Texas. I liked Colonial Van Lines' price and that they were able to give me a good time frame for when the stuff would be picked up and delivered. The reps were very accurate and let me know if I had an extra TV or extra pictures I didn't think about that they would have extra stuff to pack and of course, I would be charged for it. But they were very helpful with letting me know about that process. And then, they called several times to make sure that I knew what was going on and if they had any questions, they reached out very quickly.

The delivery date kept changing for Colonial Van Lines to deliver our furniture to Georgia. One day, they called us and said we couldn’t do the delivery that day. And then later on, they called back again and said we can move it to the original date. And we said, “We have made arrangements now for people to help us, so we can’t move it back again.” So, there was a change twice.

It was a very important move for me. I was moving from one state to another permanently. I lived in New York and now I’m in Florida. I liked the conversation I had with Colonial's representative. He was very convincing, thorough, and he answered my questions. I was very happy with the way he answered all my questions. They kept informing when they will pick up my things, how it was going, and how I should prepare for my move, which was very important. That was very good.

They loaded and unloaded well. I asked to store the goods all week. They did that and they delivered. The customer service was overall, good.

I Googled the moving companies and Colonial Van Lines had a high rating in Colorado. The people in Colorado were very good about getting everything going. They stayed in communication with me. The driver was significantly late in coming to load my furniture, but he stayed in touch. So I knew that he would be late. He kept contacting me until he came. I was pleased with that. I was so disappointed that he was not gonna drive my furniture to Florida. He just picked it up, and then they reloaded it onto a moving van. I even called him when I hadn't heard from the other guy. But he was very good.

After doing a lot of research and speaking with Paul of Colonial Van Lines, he reassured me and helped direct me to find further information to satisfy my needs or curiosity on whether or not I was making the right decision. So, he was very patient. I spoke with several people during the entire move, but he was the first person that I spoke to initially, and then he did follow up even during the move, although I don’t believe that he was assigned to. He took that step up. The day of pick-up went smoothly. I just can't praise the people that showed up enough. It was my brother who was there for the delivery. He called and thanked me for making it seamless. If we would ever move again, we would definitely be contacting Colonial.

I would like to update my previous comment to 5 Stars, due to the outstanding work of the resolution department and, in particular, to our advocate, Donna. Her diligence in coming to a prompt and fair resolution is the reason for the request for updating my comments to 5 Stars. Thank you so much, Donna, for your assistance in coming to this satisfactory resolution.

I did a relocation for my work and Colonial was super responsive to my inquiries. When I talked to them on the phone, they were super helpful and seemed very responsive. The moving coordinator was very comprehensive, asked me really good questions, and got me to a basic understanding of what the process was gonna be. So, it was very easy going. He also set accurate expectations of the services and I didn't have any discrepancies.

There was a website that I looked up for cross-country moving and Colonial Van Lines was one of the recommended companies. Out of the five options that were there, they're like the easiest one. The move was from Houston to Fort Lauderdale, Florida. I only had about two weeks from when I had to call and get a quote before I had to report to my new job in Fort Lauderdale. Any other moving company probably wouldn’t want to handle that, but Colonial was able to and they did it really well. When the stuff was supposed to arrive at the new apartment, it was like a day delay because the van had an issue and broke down and the guys moving, but for that to be the only hiccup was incredible.

Colonial Van Lines was really good about getting back to you and calling you pretty much constantly about the move. What bothers me about them most of all was that when I found that they were gonna sub it out, I asked them if they were a moving company. They said they do that and that they have their trucks but they have to sub this one out. I told them I didn't like that very much but I was kind of under the gun where I had to leave and I couldn't put it off, so that was fine.

My husband got a job so we needed to move our stuff to a new state. I Googled Colonial, found good ratings and I called them. The reps were very pleasant and Colonial was very efficient on when they would be able to make the move. They said that once they pick up the load, they would have a five to seven day window to move the stuff. My husband and I booked our return tickets so we would be here after five days. But our 5th day was going to fall on the day that we were supposed to land, which was on a Wednesday. So we called the company and asked them if they could tell the driver to come the next day. They said no and the company, by their laws, was adamant on that. That really bugged us and we ended up paying for the driver's stay overnight and that came out of our paycheck, and I didn't like that at all.

We were moving to a new house in another state about 500 miles. Colonial Van Lines helped pack some things but most of what we've had was box still packed already except for some furniture. The quote was fairly accurate. We came in a little under, which was nice, which meant we didn't have quite as much to pay at the delivery. Everyone involved did a decent job. The men who loaded were subcontractors, and they worked hard, got it done quickly and followed directions well. I would recommend them to someone else. The communication with the manager who was running it was a little spotty. The company switched managers in midstream and all of sudden, we had to talk to someone different. But other than that, everything got there just fine without any damage. So, I'm quite pleased with the result.

I didn’t have the best experience with the logistics company. I was making sure that someone could pay for their transportation with all certified funds and that they never have to show up somewhere with cash. When my car did arrive, I was told that I had to get half of my money in cash. It couldn't be in certified funds. I had to send the remaining portion of that money via Venmo. It didn’t seem like the best option because I was meeting them on a street where I had cash on me that I had to be giving directly in public. It was creating a number of safety issues. Also, the timing was off by several hours. I was told my car could be picked up that Friday night, and then it was changed to Saturday morning. Had I known that ahead of time, it would have been easier for me because I was coordinating from across the country.

Colonial Van Lines are very nice people. I had to go to Florida. It was 1,200 miles. I had the option with Colonial to do this long drive. Some local transportation companies didn’t do that. But something was wrong because when the truck was in my home, the guy came with a little truck and they were supposed to have a little bigger sized truck. The guy had to rent a U-Haul to pick my stuff from my home. Then he was starting to complain to me that I had more things than he expected because the volume here was this one and the volume would be more than that. So I had to pay more But other than that, it was okay. Colonial outsource their service and they don’t have people that speak English that much. It was difficult to communicate with them.

Eventually, I was able to come to a satisfactory resolution and had the review updated to 5 Stars due to Donna’s efforts in the resolution department.

I looked up on the internet then I went with Colonial Van Lines because they have a 5-star. I talked to a guy by the name of Drexel and he sounded really good. He sounded like he was sure to his word and it all went well in the beginning. But at the end, the price got jacked up quite a bit when he dropped off all my furniture. The price was quoted a little over 13,000 but on the day that they got my furniture to the house, it was almost 19,000. I went into a panic-crying attack. We scrambled for some money and paid Miguel, the driver, because he said he had to get his money right then. We're newbies to all these moving stuff so we just paid him.

At the time, I thought Colonial did their own trucks, but it turned out they were broker, but the price was still great. The coordinator was good. It turned out to be more money than I thought it would, but that was just on account of since it was the first apartment, I didn’t think there would be many boxes. They started seeing a furnished apartment where I wasn’t moving the furniture. There was gonna be a certain amount of boxes. But it turned out I had a ton more stuff and there were a lot more boxes than I thought there would be So that wasn’t their fault. The account manager was great. She called frequently to update things on how the progress of the truck was coming along and did the truck arrived okay and how the movers were. Colonial was very good in keeping in touch and the move went very well.

I used Colonial based on their reviews, and they were always on top of things, like calling me and putting me on the notice. However, I’m not happy about a few things. One is that the movers wouldn’t move one particular furniture because they needed to take it out from my window. I had to bring somebody else to remove the window so they can remove the actual furniture. That really took a lot of my time for that day. So, that’s awful. The second one is that, when I received the quote, they told me that the quote was a little bit higher just in case I needed more boxes. But at the end, I paid a couple of hundred more. And I didn’t bring all my stuff. There were some stuff that I gave away, and still, my payment was higher. Finally, the timing - they arrived really late. They gave me a window, but although they called me and told me where they were, they came one week after. I had to buy some stuff, like clothes.

Colonial Van Lines was recommended by my friend who had his move in 2017. I moved from North Carolina to California in ’17 and the experience was good so I went with Colonial for the recent move. There was great communication and the service expected was provided. The moving coordinators, in both cases, in ’17 and ’19, were very communicative. Timing-wise, they only mentioned during when I have the appointment set up that it would be plus or minus one day, but at the very day, it was also the same thing. They didn’t deviate much. Even the price value was on point on what they mentioned.

I did a quick search online and Colonial showed up. I spoke to them and they were pretty quick to get back to me about what offers they had and I said okay. The coordinator was very professional. Moving was great as well. Everything was done on time and as promised. The movers kept following up to make sure that everything was done right and I was able to reach them whenever I wanted to. I was overcharged which they mentioned to me before so weight was much lesser. Colonial was supposed to issue a refund and they followed up about it but I haven’t heard from them after that. They said they’re still working on it and that I should get it soon, but it has been taking quite a while. I’ve been waiting for almost a couple of months now on that and I don’t understand why it should take this long.

They have better reviews. Their service was almost accurate and the representatives were good. Everything went smoothly.

Updated on 3/2/2020: Donna in the claims department is great and is working right now on some issues, but if things go well out I'll update my review.

We were in St. Cloud, Minnesota and I tried to go through 2 big companies for this move. Mayflower said they won't be able to do it. The other company, Allied, has a quotation that was a little bit higher and they had little bit more delayed time as they wouldn't be available for another 5 or 6 days. So, I ended with Colonial and the coordinator did a good job doing the over the phone quotation. We talked about what's in every room and he asked about furniture, bookcases, and all those things. However, we had only 4,200 or 4,300 pounds but they estimated 5,300. Then he asked us to wait a little bit more for the packaging cost. Also, compared with Allied, they were able to send representatives in person who took a look at the house. And based on his actual visit, he estimated a different quote but the weight was similar in both quotations.

I looked at the reviews and talked to the providers, and everything was okay. The rates and the time of delivery were acceptable, so we thought Colonial was better over the others. Everything went smooth as we expected. We didn’t have any delays in pick-up or delivery. This is the total fourth time we are moving, so in my experience, they did a great job. Overall, we are completely satisfied.

Colonial Van Lines was able to lock in a time that worked for my move faster than some of the other companies. Everything was explained by the coordinator and it all went perfectly well. They moved a four-bedroom house about 1,100 miles. But the loading and unloading were really slow and took nine hours on each end. The expectation they set was okay on the front end. But on the back end, instead of getting at least a 48-hour notice of when the movers would be at the new house, we had about 15 hours. So, we left Arizona as soon as we got the notification and met the movers at the new house right then. It was not ideal from that end.

We were in a place in the United States where the local moving companies wouldn't move us across country, and then the big companies refused to come to us because it was a tricky place to access. It took us 4 months to find somebody that would actually agree to come out and move us. So, I chose Colonial because we were stuck. And we needed somebody to come and pack our house and drive us to our new place 4,000 miles across the country.

I was on the internet and I called Colonial Van Lines for an appointment. The young lady who I talked to was very knowledgeable. I wanted them to move my thing because I was selling my house, and everything worked out wonderfully. They couldn’t get the truck down the street because the streets were narrow but they drove in, so it was delivered fine. It was a great job. I wish that I had truly hired them for the whole job. The guy didn’t pay me on time so I had to cancel out with Colonial because he had to get an extension to buy the house. It was eight days passed when they were supposed to move. It was a nightmare. But I had a nice experience with Colonial Van Lines. I enjoyed them. They answered the call and delivered on time. I was very pleased.

Colonial Van Lines didn’t send a big enough truck first, so we had to do two loads. It was all right. I've never done this move before, so I didn’t really know what to expect. But I hope to not do it again. It was delayed and we didn’t get our stuff ‘til much later than our window, but we have it now. The Colonial reps were fine, it was the actual moving people that had issues, but nothing huge.

They had a four-story walk-up to go down and the weight was 7,200 pounds. It was almost $2,000 more than what I had been given an estimate for , so that was not good. I wish that they would have somebody come out and look before I get an estimate that’s under $3,000. They had estimated it at 5,000, and the original quote was 2,800. Then it kept going up and up. It ended up being close to $4,500. I had no choice then. It was already too late. Everything was on the truck.

I was gonna go with a different company, and then my mom said Colonial Van Lines was around when she was a kid. She was really distrusting. She doesn't really trust the other companies because they're all new. I liked Colonial Van Lines. I had a good experience with them. They were friendly, fast and very open. I really liked how the guy that shipped our vehicles acted. He was nice and he did a good job. Everything was well coordinated on the phone with all the different people that we talked to throughout the process. Everything was satisfactory. They came the day after we got here, which was great, so we didn't have to stay in a hotel for one night. And they got here right on time. Everything was perfect. I watched them do what they did and they did an adequate job. We had a few small things break, but they were really delicate anyway.

When I was choosing providers, I did the prices and it seemed like Colonial's price was right. I gave them a deposit of half of it, but the cost was a lot more higher than what I expected it to be when the actual move took place. The final cost was about 2,000 more so it was a little bit more expensive than what I planned on. Then, when we got here, there was a picture frame that is busted at the bottom and a hamster cage got broken. The grill was messed up as well but I fixed it. Other than those, the move was okay. The Colonial people were friendly and very respectful. They picked up at the time that they told they were going to and they dropped off at the time they said they were going to. So, that worked out all great.

There was a day’s delay at the beginning of my move just because of the weather. The truck was away. There were also some problems with the receiving end because we expected to be done. But Colonial had good people that worked hard. The coordinator was easy to work with and he kept everybody busy so I was happy with that. He was good. My stuff was left in the garage instead of down in my basement. I had to move them. There were also a few things that were destroyed in the move -- a lamp and a couple of bookcases and so forth. But for the most part, the move went well.

My brother and I were moving from Florida to Ohio and saw a Colonial Van Lines ad. When I called and talked to the customer service people, they seemed very professional and the price seemed fair. The rep answered all my questions and was very helpful. What she quoted was accurate, however, we ended up having more things than we thought and the cost was more. But that was nobody's fault.

I talked to many movers who said, "This is the best deal. You should hurry up and do it.” Colonial didn't do that approach. They weren't pushy. They also followed through the whole time. Before a mover came, they told me what to expect. They also told me when the mover was within an hour of where I was. Everything they told me they were gonna do, they did. The people who picked up the furniture were professional. And after they left, Colonial called me again and asked me if the movers came. I also didn't expect my stuff to come in that early. The whole time, they were with me. And even after, they still did the same thing. I was very impressed with them.

Everybody at Colonial Van Lines was very communicative, efficient, and kind. One of my boxes got a little crushed, but it’s okay. All in all, my experience with them was great.

My family is in Washington D.C. and I was in Nevada. I'm getting elderly and they wanted me a little bit closer in case I have a heart attack. Plus, my grandkids don't know how to swear properly, so my daughter wanted me out there to teach them how to swear. I looked online and Colonial Van Lines had the highest rating. My experience with their moving coordinator was outstanding, too. They called me all my time, almost every day, and there was no significant problem with the move.

I read some of the reviews and those of Colonial were more impressive to me than any of the others. My first encounter with them was that they were about a whole week late on when the driver was supposed to arrive. Nevertheless, when he arrived he made up for all the inconvenience. He was very nice and very thorough. Even though it was just him driving the truck and loading the truck, he loaded everything up in one day and then came back the next day and loaded it in the truck. He was on time when he said he would get to New Jersey, and he unloaded the furniture, again, all by himself. My wife was as impressed with them as I was, too. When he unloaded that furniture, she went out and got some Chinese food and the three of us sat there and enjoyed the food.

It seemed like Colonial Van Lines sent me from one person to the next. The one that started out was the one that you sign up with and I didn’t realize that he wasn’t the one that would be the follow-up person. Also, they hire people that have a hard time speaking English. So, it was kinda hard to tell them where to do things, but they seemed to understand the motions and they seemed to do well with it all. The head guy was a little bit hard to understand but he was on the ball. I would go through them again if I have to do this again but I would like them to give me reimbursement for the night table that they forgot. I’m relieved that I found it. I thought it got lost but it’s just that they didn’t pick it up and I was charged for it.

I was moving a studio apartment from Charlotte to Florida, and Colonial's rep was super friendly and super conversational. They answered all my questions. The process was about as seamless as you could make it, which is one reason why I wanted to use a big moving company versus smaller local ones and save a few bucks. I figured spend the money, get people that are used to it, get at it and make my life a lot easier. And it did work out. They moved it all out in the morning, probably no more than 2 hours tops, and got it to Florida within 3 days.

Colonial Van Lines was cheaper and for the most part, their customer service was okay. It was a little difficult getting a time scheduled to have things delivered, but they were polite. I did have a minor complaint though with the actual delivery. My things got delivered in October but I never got my TV. I sent them an email and they didn't really do anything with it. I ended up calling them. And finally, a couple weeks after that, they sent me a form. I’m a medical resident so I’ve had other stuff. I still have to fill it out.

I have to admit this whole process had me nervous after reading reviews on moving companies in general. I have to say that I was pleasantly surprised by the great job Colonial did. They were on time, very careful with my belongings. They arrived to my new house on the promised date. NOTHING was damaged! They put together everything that they took apart. I am SO happy how stress free they made it. My only negative was I thought it was too expensive. I moved a 2 bedroom from LA to Phoenix for ~ $7K. But again with everything else, zero complaints. From my experience, I can easily recommend this company.

Everything was very good with Colonial Van Lines except it took quite a while to get from point A to point B. Still, it was within the range and I would recommend them again.

I did some research on ratings, more than anything, and the ratings were better for Colonial. The representative who helped me with getting everything set up for the move was very helpful. The account manager was helpful as well and answered any questions that I had.

Colonial Van Lines Movers were very good on picking up my stuff which was approx. 11000 Lbs. It took a while to get the delivery but overall I was satisfied with them, It would have been better to have shopped around but I was on a tight schedule and they came across and got the job done.

Colonial Van Lines did an OUTSTANDING job. They were on time for the packing of my home, Many large and small glass objects were move. Nothing broken. They arrived at my new home within minutes of the appointed time. Unpacked all my belongings with no issues. All in all they did a great job.

I found Colonial Van Lines online when I was doing a research. Their customer service handled my account well, and they were professional. When I was coming from Texas, the guys wrapped an expensive armoire that had an antique glass on top of it -- I guess they didn’t realize that the glass moves or they didn’t try to remove it, but they wrapped it with the glass on. When they came here, the guys did not know anything about the glass. So, when they took off the cloth on top of it, the glass fell and broke -- I’m not sure how in the world I’m going to replace it. Also, on the stools, some of them were bent. The arm was broken on a dining chair, too, and it was taped back together, so I found that a little flimsy.

Updated on 03/09/2020: Good morning. I was recently contacted by Donna, of Colonial Van Lines. Donna wanted to discuss and understand, my relocation in November of 2019. Donna took the time to listen and apparently documenting my concerns while appropriately reiterating, that my experience was not inline with the company's policies, goals and best practices. Donna assured me, that my concerns will be taken seriously to resolution. I am happy to say, 3 weeks later, Donna called to discuss the resolution, which was accepted by both parties. Because of Donna, Colonial Van Lines, will be a moving option going forward. Donna’s integrity and honesty gives Colonial Vanlines 100 ⭐️s ???? Since the Maximum is 5, here goes ⭐️⭐️⭐️⭐️⭐️

I had a really horrible experience in February of this past year with another moving company. Then, I had to move again unexpectedly and I needed to find a moving company that I can trust. My parents used Colonial back in the 1980s so I used them. It was a wonderful move in every way.

Denise had her belongings moved from here in California to Virginia. Being a friend of hers, I agreed to go supervise the moving of her property. Colonial Van Lines was a little late at the end of the day. Initially, the truck that they were gonna bring was an 18-wheeler, but I said that the storage unit was so tight. They had to bring a different truck than what they originally said. They already had three loads on it and we had the last portion of the truck. By the time we got started, it was about 5 o’clock and it was well after 7:00 when we got done. However, I was highly impressed with the care they took to make sure stuff was wrapped. They spared no expense to make sure things didn’t get destroyed or damaged. I’d hire them again on the spot.

I went online and we compared some different moving companies. We were pleased with the quote we received from Colonial Van Lines compared to the final cost. The moving coordinator was very helpful. On the day of the move, the guys were friendly and they seemed to take care of our possessions. They were also great with the delivery and it was delivered within the expected timeframe. Allan from Walsh was on top of everything, and he was a good communicator. We were pleased on both ends. They were very polite and good to work with, so we were happy. Everything was great. We did not have any breakage, but we had a little chip on our bed that is not anywhere noticeable, so it was not a big deal.

We went with Colonial Van lines because of the price and the ConsumerAffairs recommendation. We had a move from Homestead, Florida, which is south of Miami, to New Orleans. Everybody I spoke to on the phone was good. The people who assisted during the move were courteous and knowledgeable. The price was higher than what I was quoted, but this was because they did not know exactly how much I had over the phone -- our house was for sale and they just looked at MLS pictures and we went through each room. It then ended up being a lot more than what I expected.

I decided to hire Colonial because they had a good price and also because I read good reviews before hiring them. I moved from New Jersey to Miami and I made a special request that they also ship my car. All the other items were just regular shipping. They picked up my household goods on October 25th and they delivered on December 23rd, the day I requested them to deliver. Their customer service was great. The manager, the one responsible for the job, called me and gave me status of the moving. She was also always available to answer any questions that I had.

I moved from Bridgewater, Massachusetts to Winter Garden, Florida, and when I contacted Colonial plus a few other companies they were much more reasonable. The sales representative who originally sold us the account and set it all up was outstanding. She was informative with us all the way. She followed up with us. I just recently talked to her a few days ago and she was excellent.The driver/movers were late arriving on the arrival time. However, they were informative and told us why. They were stuck in traffic and that wasn’t an issue. And when they got here they did an excellent job. The delivery was right as they told us it would be. They told us it would take approximately two weeks and it was exactly that.

I was happy with Colonial's service. At the end of the day the stuff got picked up and delivered safely. The number one important thing was it was all there in a good condition. That's kind of the number one and number two criteria for evaluating a mover from my perspective. There were a few hiccups. There was a miscommunication on availability initially. I had a little bit of some unusual requirement and that I needed a availability window, both that was on short notice and also kind of specific. And so, we started a little bit to get that set up. But ultimately, what happened was satisfactory to me.

I would recommend this company to my family and friends for all their moving needs. They were awesome to work with. They call you when they say they will. They call you after the delivery is completed. They are awesome from time to answering questions to inventory list and time to show up.

I was very impressed with Colonial Van Lines. I like the service and the follow-up. When they gave me the quote it was done over the phone by looking online at my home because it was put on the market and sold, so all the rooms were there. We went over everything that was gonna be taken, as opposed to other companies that I got to come to my home, and never showed up. So that made me decide to go with Colonial. I didn’t have any issues as far as scheduling during the move. There were a couple of things that broke, but it’s fine. Delivery was great. The guys that came were both great. Everything was as promised so I was very happy with Colonial.

The driver was checking things down at the truck when they were unloading, but there was no way we could check things in the house. They were just firing the stuff in so fast. They were taking things to this room or that room and we never had a chance to check to see what the number of the carton was. We had a couple of boxes that we knew weren’t ours and sent it back, but then we somehow have lost a couple of boxes. I was not happy with the way they unloaded. It went sloppily and felt rushed. Everything else went well though. Colonial Van Lines had a good price and what we paid was close to the quote we received, especially when we had such a long distance to move, which was hard to estimate. I was relatively pleased with the way it ended up.

We moved from California to Nevada and I felt somewhat comfortable working with Colonial Van Lines, but most moving companies misquote. They can hold your stuff hostage and get double what they said. I tried to go with a company that had better reviews, which aren’t necessarily good reviews. There just weren’t as many bad ones. They did the estimate over the phone. I told them the size of the house we were moving from and they took a guess based on what I described and how many boxes they thought I needed. Originally, they quoted about 5,000 pounds, but it ended up being a little over 9,000. It was a really bad misquote. Also, the first guy told me that he was gonna be my guy from start to finish, but then, I got multiple phone calls from about six different people. They bounced me around from different places. I was satisfied with my stuff getting here, but I was dissatisfied with how poorly the whole process went.

Everything went fairly fine in my experience with Colonial Van Lines except for a little bit of a problem on scheduling. On the front end, they told us they would call us within 48 hours to let us know when they would be coming. We ended up having to call them to find out when they were coming. I had to keep calling to ask, "Exactly what time do you think you'll be here?" and everything. Then on the back end, the timing of delivery kept getting changed as far as, "We will be there in so many hours." So, the part of the scheduling pace of when they were gonna show up kept getting pushed and they may not have realized exactly how far it was from where they were coming. But otherwise, the guy in-charge, Jeff, did a beautiful job. He kept us informed and said, "This is what I need you to do. Tell the people where to put things, tell people what you want." So, that went very well.

I got ahold of three companies and left messages, and Colonial Van Lines was the only one that called me back in a timely manner. They were really easy to work with. They were really good guys. I worked with Mitsy and she was nice. She was a kick. I liked her a lot. She was very helpful. It’s a stressful time. I’m getting divorced and I’m moving halfway across the country. But it went all right.

I liked the price that Colonial had and they seemed to know what they were doing. I got a really good guy as my rep and he really did well. He needs a raise. The service and the expectations he set were really good. Everything went well with Colonial. The only thing that was not okay was the fact that they sent a semi van when they should have sent a box strip. Our apartment wasn’t accessible by a semi so they had to rent a shuttle and tried charging us 400 bucks. I seeded it and they faxed it off and refunded me. Once that was done, everything was 100% fine. Also, my rep said that there wasn’t supposed to be a semi van. When I told him there was and I got charged for the shuttle, he made sure I didn’t get charged in the end.

Adding to my post. Donna again was tremendous in the resolutions department to help get a satisfactory result after the above issues.

Colonial Van Lines gave me a good price and they asked more thorough questions. They told me a time when they would be at the storage unit, but I hadn't relocated yet so I told my dad that time. He took the whole day off of work to meet them but they had overslept, so he had to wait a lot longer. Other than that, my dad said that the two guys were nice. My stuff is still in storage, but everything from packing and moving and placing my stuff in the storage went fine.

Colonial Lines was very professional and they did everything through what I would’ve assumed was normal procedures. Talking with the coordinator was fine. However, they’re used to dealing with one individual moving their stuff. There were two parties in my case ‘cause I was moving my parents in from out-of-state down here to Columbia, Tennessee. In some cases, they ended up calling me when they needed to call my dad. I said, “I can’t answer that question ‘cause I’m not there.” And they said, “Oh, okay. Well, we’ll give them a call.” So, they kept in touch with me and kept me informed.

We were looking at PODS and then we decided we couldn't do it. I found Colonial online and they were on a list of different companies that we were gonna call. I was gonna do a couple more checks on other companies, but Colonial's price sounded reasonable when we called them. What I'm comparing the cost to is the $5,000 that a friend of mine spent when she moved across within our old town. So, when they said it was 7,000 to move across the country, we thought, "Well, then that's pretty reasonable." And compared to PODS, it was $1,000 more and we'd be doing all the work. In hindsight, maybe we should have checked a couple other companies. But we went with them since we were at a point where we just wanted to get it done.

Updated on 1/28/2020: I used Colonial Van Lines a few months ago to move some household goods from New Jersey to Ohio. Upon delivery, some of my furniture was damaged. I filed a claim and they did resolve this problem satisfactorily. Therefore, I am giving Colonial a five star rating because they went all out to process the claim for me and apologized numerous times for the damages. Now I would recommend them. In fact, when I ship the rest of my household possessions I will call Colonial.

In my experience, everything was fine with Colonial Van Lines. Their moving contractors were very courteous and they put stuff where I needed them to. Setting up the appointment was fine as well.

Everything went smoothly and the young men who came to the house were very courteous and very professional. I was very impressed with them. Also, they were prompt.

I needed to move one piece of antique furniture from Florida to Pennsylvania. I contacted one moving company that was a whole lot less expensive and then I thought that it was not a good way to go about it. I can't just look at it from how much it's gonna cost. I looked up the company online and they broke everything in the truck. And the timing was all bad and they didn't do things right. And then, I went online and searched what would be the highest recommended company and it came up with Colonial Van Lines. Nicolas, my contact person, was very confident and was very easy to understand. I was just moving one piece of furniture and he had to read through a lot of different things about packing up a whole house. It was a little bit amusing because this was a very different situation than what they would normally do.

Colonial Van Lines popped up first when I was doing a web search and their reviews looked great so I decided to go with them. The people who picked up my stuff were very professional and they did a very good job packing. Everything was on schedule so everything was delivered properly and set up. Also, the quote they gave me was very accurate.

Initially given a two-day pickup and delivery window. (Wed-Thurs pickup). Notified 1st time Mon that pickup would be am Thurs. Notified 2nd time on am Wed it would be evening of Thurs. Notified 3rd time on Thurs that it would be Fri am. The mover actually showed up at 2pm Friday and took over 5 hours to load with a 2 man crew (Driver sat in cab). They were supposed to also pack, but we ended up packing everything and helping load. We also ended up helping unload with same two man crew after driving to new state during middle of the night. Lost time at work due to Colonial failing to work with a good crew who could handle our business.

Everything was pretty good in the beginning. The only problem I had a little bit was with communication when the movers were gonna be there. I didn’t know when they were coming. I was in Missouri and the pick up was in Tennessee. It’s an eight-hour ride and I ended up wasting a day because I went up there a day early because they couldn’t nail it down within two days. It took more than two days of when it was gonna be. So that was a little inconvenient. It wasn’t that bad. I still had to go up there anyway. But I ended up having to pay for a hotel for an extra day. Their stuff was all packed up at the house and there was nowhere to sleep. But other than that, it was pretty good.

I was moving across the country and when I was first starting my search for a moving company, I filled out a form on some website and kind of instantly got bombarded by a lot of moving companies. Those self-move companies where they drop off a pod or a container and you put your stuff in it were the cheapest. Colonial Van Lines was just a few hundred dollars more, and it was the full service with labor and everything included. So the price was pretty much acceptable.

I was looking for someone that moves from New York to Florida. At the time, I had a month to move down and at first, Colonial couldn't, but they said they would do it for me. They said they had to move stuff around to get me down there. But the last time, the second time, they held the furniture for over a month, almost two months. Down in Florida, the housing authority is a lot slower, than New York, and Colonial helped me out no matter what.

Colonial Van Lines was the only one that gave me a quote. But the quote was really different, with 50% different from what I actually pay at the end, so there was a bit of an issue. Colonial should make sure though that the inventory is done properly. Because everything is done over the phone, they don’t really see what you have, and that’s why there is a price difference. But I really don’t have any option so I had to go with them. They already had my information from a previous move, and so, we basically just updated the quote. My move was across the country, from Louisiana to Washington, which took 12 days. The movers were fast and they packed the house in a couple of hours. Unpacking or unloading was just as fast as loading. It took a little bit for them to get here, but of course, it was very far away.

We were working on a very short timeframe and Colonial was the most available. They were able to make it work, which is cool. The coordinator who did the estimate and the quotes of the move was really easy to work with. The expectations were set perfectly. We moved our store location from Chicago to Los Angeles, and the people who I worked with in Chicago were subcontracted, but they were awesome. They were super efficient and friendly and really easy to work with. Everything went great.

I checked three companies, quotes, reviews online, and Colonial had the best condition. They were not the cheapest nor the most expensive, but I saw good reviews so I went with it. Everything went well. As soon as the moving process started, everything was good to go. Moreover, the move was right on time for us. We moved from Georgia to Colorado and were on the road as well. It was a long trip so the three or four days that it took them worked really well for us.

I got the most hands-on customer service I’ve ever seen in my entire life with Colonial Van Lines. However, I keep getting calls regarding my experience. Their director of customer relations asked for my feedback after I got asked for feedback by his underling, and which was after I got asked for feedback by somebody else. I have given them so much feedback already and at this point, maybe less customer touches and less asking me for feedback when the service is done would probably be the best thing.

At first, the experience with Colonial Van Lines was a little shaky. I contracted them, signed an agreement and got the estimated quote over the phone. The first quote that was given to me was $3,800. It’s good for them to come out and look at what we got and then give a quote instead of giving an estimate over the phone, because they can forget things or they could have more than they think.

My husband was assigned to a different plant which was still with the same company. I went through a relocation company and the movers they picked to do the move for us were sky-high, so we did a self-move. I started researching and found that Colonial was located in Sparks, Nevada. It had a local office and they had good ratings. The rep I had was very professional, quick to respond, and was very helpful. Their drivers were excellent too. Also, I was given a very accurate expectation. The price came under the estimate.

We had a great experience with Colonial Van Lines. They picked up a mess made by another mover and got us across the country. The other company's guy showed up on a Friday, freaked out, got mad, and left. Colonial Van Lines was there the following Friday, which was how much notice I gave them. They made me feel very well taken care of and that they were gonna get it handled. They were thorough and I didn’t feel like I had to worry about something going wrong again.

The customer service was pretty good. It was about a 350-mile move and I was in a temporary housing situation, so I didn't have a rush for them to get my belongings. They took two days or something and it was what we agreed on.

Moving is never easy and I suspect dealing with stressed-out customers is an unpleasant task. Donna at Colonial Van Lines kept a great attitude and worked diligently to help my family with complaints and concerns about our move. Thank you, Donna!

I was choosing another company, but they lied to me with the pick-up, so I was getting something quickly. When I called Colonial Van Lines, they really found me a place for the same day pick-up and it was good as well as the delivery. The person who went to our house to do the pick-up was excellent, really gentleman. They really found everything quickly and everything was excellent.

The service was excellent and they were professional. I was dissatisfied with the price, this was my own fault because I did not shop around. It's not the fee itself, it is because I had less to move than the minimum. Customer service was excellent keeping me updated. One suggestion would be to make a note on the account that this was not a move, my mother died & I was taking some of her things. Yet they acted like I was moving, after I repeatedly told them I was not.

My move was great from start to finish. The estimator did a great job in preparing the quote. Once I checked other companies quotes and signed a contract I had a team assigned to ensure an efficient and on time move. The QA team was in contact before and after the actual move. The movers were professional and quick. They showed up on time and delivered on time. Made a stressful activity much less stressful.

Moving from San Francisco to Seattle, we used Colonial Van Lines and the process went smoothly. We had to call them several times to get a lot of the details that we felt we needed and they gave us accurate information. They were also very accommodating when we had questions. It rained most of the day during the delivery and the delivery stopped when it was raining heavily, which was a good thing. And then it continued when the rain would let up. The folks that delivered were confident, and they didn’t leave a mess behind or track copious amounts of dirt. They seemed to be conscientious about making sure that our place didn’t get dirty as a result of the move. All in all, it was a very good experience.

Our experience using Colonial Van Lines went very well overall. We are missing a few items, which we have talked with Candice about, but we haven’t heard anything back on those. Also, during the pack-up and at the beginning of it, we were told that the crew was going to be at our place between 8:00 AM and noon. But they didn’t get there ‘til 4:30 PM, which made for a very late night and we didn’t get out from the packing up ‘til 11:30 at night. I don't think they were in sync with dispatch at all. Also, it costed us an extra hotel room ‘cause we were driving down to South Carolina.

I contacted Donna ** who was very helpful. She wasn't able to get my stuff to me any faster, but she was able to make it so I only paid what I was quoted. She went above and beyond and most importantly, listened to what had happened, and did what she could do to make it better. THANK YOU DONNA! Because of Donna's hard work, I have changed the star rating.

Everything was fantastic in my experience using Colonial Van Lines. Everything was as per my expectation. The coordinator was fantastic and she has done very tremendous job.

Colonial Van Lines was able to help us out so quickly with last-minute moving. My husband is in the military, so he is gone a lot. I figured I’d stay at home and not have a rent payment and save money. The moving team that we had was really nice, polite, accommodating and professional. However, the price was a little different than what we expected. We got an estimate of 2,500 and thought the cost would stay under 3,000, but the cost ended up being over that so we were a little confused. Other than that, if somebody had a last-minute move like I did, I’d say they should try Colonial Van Lines out.

We have come to a satisfactory resolution with Colonial Van Lines thanks to the work of Donna in the resolution department.

The customer service was really good at the start. But my experience with the moving coordinator wasn't that good. I didn't even know when they were going to pick up my stuff. And then they tried to push back another day the timeframe they told me they were gonna pick up my stuff. But we had plans to move the day before. So they finally got someone out there in the afternoon and was able to do that, but it was kind of stressful. The problem was that there was no communication whatsoever. I had to call them the day before my move and make sure that it was still on track. And then they told me they were not gonna be able to move us until the next day. I kinda threw a little fit, and then they told me they could get someone out there for me.

I Google-searched and called Colonial Van Lines. They were super helpful and gave me a bunch of information. They asked me to go through the items that I’d be moving, and then the rep sent me over a quote right away, which was really nice, so I could talk to my husband about it. It took a couple of days, and then we signed the contract. Everything worked out as planned. The only downfall was there was one day when our stuff was supposed to arrive, where the phone number didn’t work. It just kept ringing and said, “Out of service,” which was a little concerning. That was for the full day.

I relocated down to Florida. Colonial Van Lines was the second one I called and they were the cheapest. The moving coordinator was nice, very helpful and very accurate with the services and expectations that he set. I'd recommend them.

We're military and we retired here in Texas but some of my belongings were in Maryland. My mom was housing them. So once we reached the end of our duty, we had the movers go over there, collect my belongings and then relocate them back here to Texas. Everything was there and the team that delivered was awesome.

I was moving out of state because of work. Colonial Van Lines' marketing made me choose them over other moving companies, and the fact that they were a slightly bigger van line. Their coordinators were good. However, the quote that I got from them was almost 40% higher than what I actually wound up paying. But I heard that it was common among all moving companies. We, as consumers, tend to under guess how much stuff we have. Also, there was trouble with their scheduling. They lost my schedule for a couple of days and I missed work because I was hanging out at the house waiting for somebody to show up. That was such a pain. But overall, I got back on the phone with them and they set me up two days later. I expected goof-ups in anything this day and age. It happens. But they did a good job. The pick up guy and the drop off guy were great.

Donna was great. Giving five stars for her work in a resolution which is fair.

We used Colonial's services and everything was fantastic. The only thing was that the marble on top of our dresser was broken when they brought all of our stuff to our home. My wife has reported it to them but they never answered us. We expected that somebody would at least call us, even to say they cannot do anything, but that did not happen.

Thank you Donna for helping us resolve our issue. We are sad our items were lost, and at first it seemed that we were not being heard when we tried to file a claim. I appreciate your help Donna in hearing our story and helping us receive a fair compensation for our lost items. I give Donna Five Stars for her help with our case.

Everything went well with Colonial Van Lines. We had some hiccups with the truck that they sent, but they were kind and worked with us to get everything up here. Based on our estimates as well as the gentleman that came out and estimated the materials we had to move, the truck that they sent was way too small, so we were not able to move everything with a single move. We ended up trying to re-book with Colonial to bring what was in the storage building and what was left at the apartment. And they were unable to pick up on the day that they said.

I got a new job in Tampa, so I had to move. Colonial Van Lines gave me a good price. It's a big company and they do a lot of moves every year. Also, they told me that they have quality assurance so I went with them. Everything went okay with the moving coordinator. I had all the information I needed, so I received my items. The only drawback was after the move, I wanted to have an invoice for reimbursement purposes, and I waited two weeks to receive that which was a long time. I wanted to have my money back because my company was reimbursing me for the move. It was hard to reach the account manager sometimes, that was why I waited two weeks and I had to escalate my service request to the director of quality assurance. We had communication issues, but apart from that, they did their job. I received all the items with nothing broken and everything in place. The experience was okay, but it could be better.

I liked Colonial Van Lines' cost and the way they estimated based on weight instead of volume. Their communication was really good leading up to the move. And the coordination on schedule and timing went very well. The movers came and had everything packed up within a couple of hours. And then, they arrived at my new location the next day. So, it was an easy and very enjoyable experience. Everything went well with them.

I was getting ready to move. We lived in Oklahoma City and I said, “We gotta get somebody.” And so, I looked in a phonebook and picked Colonial Van Lines. My interactions with the coordinator was super good. At first, I was very nervous. I noticed there was a truck that might’ve been a little late and I got worried. I called and I was told, “Don’t worry. He’ll be there.” And they were right. The truck driver was really outstanding. He said, “We’ll make it.” He had trouble once. We moved from Oklahoma City to a place in the middle of nowhere in the Panhandle of Texas. He had a little trouble getting help here, but he found it. We live about 70 miles from Amarillo and he got help out of Amarillo. They even had a flat and he said, “Everything’s fine. It’s just one of those things.” He was good. The move was very, very smooth. I had a very good experience.

I had a change in employment so I did a moving quote estimate. I went to Moving.com and put in the information that I needed to get multiple quotes, and Colonial Van Lines was the quickest to respond. My interaction with the moving coordinator was good. The quote had to be re-estimated upwards a few times, but that was mostly our fault for underestimating the amount of stuff. Other than that, the process was seamless. They did a good job on the estimate. The only really disappointing thing was they had a separate treadmill service for disassembling and moving a treadmill and then reassembling it, because it was an additional charge and we paid for that. And then, the guys weren’t able to get it broken down, didn't have room in the truck, and we had to leave it behind. They refunded the $120 charge, but not the $1,400 treadmill that we are gonna replace.