Colonial Van Lines Reviews

It was overwhelming trying to pull this move all together myself but the moving coordinator set up everything else for me and made it so much easier, like with the insurance. We mostly emailed but I also spoke with him a few times. Everything was pretty much as he said it would be in the beginning. He told me what dates the move was probably gonna be, and that was what it was. And I'm retired so everything worked out fine. I was waiting for them and I have a room that’s very large. I just had all the boxes put back there. There were 80 of them.

I had a work-related move of about 500 miles. I liked how Colonial Van Lines provided professional service so I went with them. I interacted very well with their rep and the expectations we set were pretty accurate. However, I had a bad experience with the account manager who assisted during my move. She was supposed to call me and update when the truck would be coming to pick up and when the truck would deliver, but she didn’t do that. Also, she gave me a wrong estimate of the truck delivery. She said truck would be delivered on Wednesday but then Monday evening, she calls me and says that the truck would be delivered on Tuesday instead. I was not ready at the destination so I had to hurry a lot of things to meet that particular Tuesday. Other than that, everything was really good.

I’m retired and decided to move from Arizona to Missouri. Lauren from Colonial Van Lines seemed to have the right answers and she seemed to know more than the other ones that I had talked to. However, I was already stressed with the move then I’m getting four phone calls from Colonial and that was way too many. I told them I was driving down the road and really didn't wanna talk on the phone. They said okay but they talked anyway. I told them to call me later and they said no. That was a little frustrating. They should call either early in the morning or in the evening when somebody would be where they were going. Also, I didn't expect to have to pay cash. I thought I could use a debit card, as I was told on the phone. And on top of that, they did not put all my furniture back together. They left some of it wrapped up, and I was disappointed with that. They also overdid on the emails too. Other than that, I had a good experience.

Colonial Van Lines was the quickest to respond and they gave me a reasonable price. The first set of movers was great, and then a company in New Jersey took over but they weren’t so great. When they got to the house to deliver the stuff, the truck guy wanted my credit card. I had work that day, so there was somebody at home to receive the stuff. I thought everything was gonna be done through the office. So, that kind of put us in a drama where we had a hassle, and we had to get ahold of the guy that was actually in charge at the office to give him my credit card over the phone, which I wasn’t comfortable with. I’ve never seen a business where the credit card was given to the driver to pay. That’s kinda a red flag to me, but then they emptied the stuff once they have the payment. The driver wasn’t the nicest to the gentleman that was there waiting for the goods.

I liked the original estimate price of Colonial Van Lines for my move. Working with their reps was fine. While they were accurate over the phone and their movers handled my items well, they tried to make me pay extra. They added an extra 1,000 pounds on after my items were on the truck.

Colonial Van Lines' customer service did a great job of contacting me as I was working to get quotes to see what's the best moving company. I called them back and asked a couple of questions along the way and their customer service also did a good job of keeping me updated and watch out for stuff when moving across many states. Their rep gave a perfect quote and they followed and met the expectations they said to a T.

I was moving from Oklahoma City to Little Rock and I had a lot of stuff, and I didn't feel like lifting them. Colonial Van Lines had lots of good reviews, so I went with them and everything worked out fine. They were always there on the phone, though there were some people that would help more than others. I talked to three different people and initially there was a hiccup in the delivery time. They wanted to move it up a day or two and me to make it back to Missouri that same day. I was still in Missouri, but I had to fly to Oklahoma City to drive some cars back, so I wasn’t gonna be in Missouri for the pickup. The guy there was like, “We can guarantee you, it's gonna be there that day.” It was almost like he was trying to sell me on the fact that they'll figure it out. I called back and I got somebody else on the line, and she was very effective. She helped me figure it out and it was really well done.

Colonial's price was right and they were moving all the stuff themselves. The guys who came were pretty good. They took everything from the apartment and packed it in their truck. Everything was safe. They said when they get to the truck stop to wait up. They’re gonna send me a slip that says the actual weight. However, they never did and I still don’t have it. Then the five people coordinating things just messed everything up. One told me something different and then she’d call me and tell me something different. And I had to pay $500 or $600 extra for the extra weight. I asked them why did that happen and nobody had a receipt of the original weight and the weight after. They quoted me $2,400 and it wasn’t accurate at all with the ending price. They said I have gotten 3,800 pounds and I went over 300 pounds extra.

We needed to go ASAP because we had put off the move a couple of times due to problems with the movers. With Colonial Van Lines, we didn't really have any problems as far as getting the quote and them holding up to their word as to what they said they would do. But we had the full packing service from them and although our experience with the actual movers started out okay, it went totally downhill and it was really bad in the end.

Compared to other companies, Colonial Van Lines seemed more interested in me and where I was going. They were also interested in where they could help me and what type of write-offs they could give me. I decided to go with them had a good experience with the account manager who assisted during my move. However, I didn't understand some stuff so I called and said that it has been two weeks and no one has told me anything. They responded by saying that when I move, it's a liquid basis and the movers would get a hold of me two days before the move to let me know when they were gonna come. Things went pretty smoothly and though they came a day earlier than I was last told, everything worked out. If I could get the driver and his helper if I ever move again, I would like that. Overall, Colonial did a fantastic job. They went beyond my expectations, and I would suggest anybody moving to talk to them.

I got a different job and I needed to move. I liked the persons whom I spoke with at Colonial Van Lines as they walked me through what I needed to do. So, I went with them. However, the moving coordinator was off by 2,000 pounds. Still, there was no way for them to estimate the weight and when the moving person showed up, they said that missing the weight was completely typical. Also, the account manager tried really hard to coordinate the dates of when and where stuff would be. The cars were delivered before I even left and that was kind of an issue. Also, when my stuff arrived, I got a call the day before from the person moving them while the account manager had no idea.

I was moving for about 3,400 miles and Colonial Van Lines seemed like the best bid when I needed it done. Everything worked out within a few hundred dollars of what they included. The account managers and the movers said they'd be there at 9:00. They showed up at 8:30 and it was a little ahead of time, which was fine with me, and they got it done. Everything was fine. There was a couple of scratches here and there but it was minor.

I always go for the rating and that was why I chose Colonial Van Lines. Their quote was over though. The inventory thing was a little way over. We had a thousand boxes and some of those big boxes only had a couple of things in it. But other than that, everything else was good. The move was about 500 miles. It took a couple of days and when they said they were gonna come, they did.

I had a horrible experience with Colonial Van Lines. While the guys who came to pick up my stuff were great and they went over everything with us, the legs of my furniture were all broken when they got to us. Furthermore, the second mover who delivered didn't speak much English and he just didn't care. I asked what happened and he told me that it wasn't his problem and that I would have to call Colonial Van Lines. I didn't opt for the extra insurance, so there was nothing I could do. The furniture that's broken is a bedroom set so it's not replaceable. Also, what I paid was $2,000 more than what I was quoted. My balance after my deposit was supposed to be 1,600 or 1,900 but I ended up paying 3,600.

I used Colonial Van Lines last year, so again, I used it recently. My experience with them during my transition from Phoenix to Connecticut was very bad. I booked the order 20 days prior and the payment was done. They committed me a date to pick-up but it never happened. I was not given a solid date and I kept on waiting. I kept on extending my lease of my house, but there was no clarity. The contact person was not even picking up my call. I’ve been calling him more than 100 times, but nobody was picking up. Nobody was giving me anything. I had to dump all my things in the storage area, and I came to Connecticut without knowing a date. After 15 days, somebody called. They assigned the move to the new person. That guy was good, and he did it. But I had to incur a loss of money due to this process.

I’ve used Colonial in the past and decided to use them again for my job transfer move from East Coast to West Coast. Their communication and their team response to my initial inquiries, relative to cost, relative to services provided, was excellent. The moving coordinator had excellent communication and support. The account manager who assisted during the move was professional and knowledgeable. Colonial is customer-oriented. They have great follow-through and they work on the details to anticipate any problem. Overall, a very satisfactory experience.

Colonial stood out to me when I was reviewing several companies online. They were the first one I called and I had a really good experience right off the bat. They got everything together for us pretty quickly. They were very straight to the point, very helpful, and they answered all my questions. They felt very professional, like they knew what they were doing. The whole experience was very straightforward. I felt very good about it.

We retired and moved to Florida. I've had other people say it cost $6,000 to move down here. We paid a lot and so we questioned the cost of 16,000. I felt that that was a little steep. People have asked us and we told them that we'll get quotes. I basically pulled up different moving companies and chose Colonial because I was told they were supposedly a large company. To me, it was sort of like getting Mayflower kind of thing. Also, the guy on the line was a really good salesman and sold us on using them. The quote that was given was close to the actual cost. In fact, it came in a little bit lower because the weight was a little lower. But nevertheless, it was expensive like 69 cents a pound, and we had 22,000.

I moved for work and had to request any kinda reimbursement because it’s expensive. I chose Colonial out of haste. I saw one and didn’t know what the prices might be for moving and I said that this one thing’s good. The quote given by the moving coordinator was fairly all right. He told me about some of the extra costs of boxes. Later it turned out there were more boxes than I needed apparently so I bought out an extra few hundred dollars.

Horrible experience, do not hire this company! I hired them over American Van Lines, the #1 rated company on CA, because the initial estimator took a lot of time on the phone with me and promptly returned my calls. Everything was fine up until the point they picked up my stuff. From then on it was a disaster. The truck driver, instead of driving to the drop-off location (several states west), drove to the wrong state, and STAYED there.

Colonial Van Line's moving coordinators underestimated how much my stuff weigh and cost. All my furniture was old-fashioned, and some of them are antique and weighted ton. I would recommend that if Colonial has somebody in the area, they should come and actually look. It was hard to tell from pictures what I got because they didn’t come out to personally look. They were also two days late. I had people that wanted to move in and they were howling at my back. But the guys that did the move were nice. The younger one was inexperienced, though. He started making a few bonehead moves, but the other guy stopped him so it was fine. However, I had so much stuff and they were there for 15 hours. We finished at 2:30 in the morning and I felt sorry for them. Other than that, I want to thank them for working so hard.

I moved to Kentucky from South Carolina for work and that took six hours. Price was what I considered in choosing to work with Colonial Van Lines and the initial person was amazingly fantastic. She was easy to work with, understand and coordinate with back and forth. She helped me coordinate with the other people who were actually in charge of my move. It would have been better if it was the same person throughout the entire move though. I really enjoyed working with her. I had a different person for the actual move part but they were fine.

My husband had done online quote research and Colonial was the most persistent with follow-up. By the time we were ready to move, they were the ones that were still emailing and I loved it so I was like, “That’s who I'm using.” They were not obnoxious email. I didn’t feel like I was getting pitched to that, it was just checking to see if we were still interested.

My move using Colonial Van Lines went fairly smooth. I liked their price. Also, their rep was very helpful. I was completely prepared during the time of pick-up and delivery. However, I had a piece of furniture that was damaged. I made contact and I received the information to file a claim, but I never received the actual inventory list. I never got a copy of it. I asked to get it during my last conversation with my project manager, but I have never received it. It has been a month and I have given up. I just want it to be over with.

I have had a lot of terrible moving experiences but this one is the worst. We paid a deposit to ensure our things would be picked up and moved to California. The morning of our pick up, they canceled and said they were working on finding another truck. Finally at 4 pm on a Friday, my fiancé got ahold of a manager who informed him that not only was dispatch in a meeting all day but he should find another company. They left us with less than 72 hours to find another company and vacate our apartment despite having to book them weeks in advance. It was outrageous. And their customer service was garbage. Do yourself a favor and never book with them.

Colonial Van Lines offered a good price and they didn’t bother me over and over again asking me for details like a lot of the other companies did. Their rep was very helpful. He made sure that I understood what was going on, what was possible, what we needed to do and what we needed to get set up before everything could actually get moved. It was a very good experience. They went above and beyond the expectations that they set realistically. Also, the driver was very friendly. He worked with me to make sure that I knew what was going on when things were happening and he gave me plenty of notice before everything was happening.

I moved to Florida to meet my grandbaby and I used Colonial Van Lines due to their price. It was fine dealing with the moving coordinator who helped estimate my inventory and obtain the quote. But there was the headache of waiting in the experience that we had with them. We were waiting and sitting there for a day for them to come and pick up the things. Taking a day off from work was worth a lot of money. Then the delivery was 10 hours off. If I moved again, I wouldn't use them for that simple fact. There was some breakage too. But since I packed those things on my own, they won't reimburse some things. Also, some things were lost. There was a kitchen chair with a couple of items missing, but nothing of great value, so I didn't file a claim.

Colonial Van Lines was horrible. I've moved many times in my life and this was the worst move ever. When they sent their movers, they were supposed to do a full packing and loading. They only sent two guys to do a four-bedroom, three-bath house. Plus they had one truck, which was a small 26-foot truck. It took them two days to do the packing and loading which is normally all done on the same day and it screwed up my whole travel arrangements. Moreover, they were not able to fit everything that I had on their truck so they left stuff there at my house. When I rented out my house and I had tenants moving in, I had to have them be inconvenienced with all my stuff that the movers left. Plus the mover’s communication was horrible. Nobody responded in all these situations, so I had to lose my plane flight and my car shipping.

The Colonial Van Lines sales rep was fairly nice and very thorough in explaining how the move works. It felt very trustworthy versus the other ones and he wasn’t very pushy, just caring. The price was fairly comparable with the rest too. The quote was not accurate though. There was at least a $2,000 difference. I was quoted about 3,500 and it ended up being over five grand. They didn’t even bring us a big enough truck which was the most frustrating part. I even got on the phone with them and asked for the size of the truck they were bringing. When they told me, we told them that our stuff was not gonna fit in that small truck but they didn't listen.

Using Colonial Van Lines went smoothly. They had the cheapest rate and their driver did well with keeping in contact with me and letting me know when he was gonna arrive.

I was moving to another place for my retirement. The distance was 700 miles and I hired Colonial Van Lines to help me with the move. The shipment weighed 8500 pounds and Colonial did not have the lowest price but theirs was among the lowest. I also liked the person I was dealing with, so I decided to go with them. Gary was my moving coordinator and he was easy to deal with. He was straightforward, seemed to be honest, and didn’t tell me what I wanted to hear. The account manager that I had was good, too. She was accessible and answered my questions. However, their guys were a little rough with the materials during the actual move. All of our china and crystal were packed very well and they all made it through the move but there were some furniture items that got banged up. There were no major damages but we're still finding some things that were damaged and I will be filing a claim.

We moved to Wisconsin from Louisiana and the second move was from Phoenix to Wisconsin. Colonial Van Lines was more attentive to helping me make a decision so I went with them. Their reps helped me and everything went well. The only problems I experienced were after we were unpacking things. I had several things that were damaged. I've taken pictures of them and I'm waiting to get everything else unpacked to see if there's more stuff that needs to be photographed and sent. Brianna, their rep, sent via email a claim form so that's one thing that I still have outstanding to do.

I did a search for moving companies on the internet and I called three or four places. I got estimates from a couple of them and the one from Colonial Van Lines was the best. I called them up and the experience went well. I had to get out and move, and they came out and moved me. The coordinator and the team that came out to assist with the move were excellent. The truck got delayed but I got a $30 credit for that and it worked out. I haven’t taken a look at my stuff, including a big marble top that's in a case, but I’ll be looking at that and hopefully, not have to file a claim. A little bowl broke and one of the supports of a train table for my kid broke off during the move but nothing that I would even file a claim over.

Colonial Van Lines is convenient. I used them when I moved from Chicago to Mississippi, and everything went well. The services and expectations set by the moving coordinator were good. The movers were all really nice and they took care of everything. I was very prepared at the time of pick-up and delivery.

Colonial Van Lines' reviews had good ratings and they were cheaper than the other mover I checked before. So, I went with them and my interactions with their moving coordinator were very fabulous and perfect. Everything was well-planned and the follow-up for my move was very good. I used to get calls from the different representatives about how I needed to do my packing and they also asked if there was anything I needed help with.

I had a very horrible experience with Colonial Van Lines. They were professional with the setup of the service and the pick up was ok, but the delivery really screwed up. The moving company was very unprofessional. The delivery was delayed by about five days. The driver showed up and then I was told that the other person quit the day before, so I had to figure out how I was supposed to get my things into the unit. I had to have myself and one of my friends move my things into the unit. I worked through their relationship expert on the issue and they tried to do everything that they could. Colonial was supposed to be mailing me a reimbursement check but I haven't received it. I would never recommend anyone to use the company ever.

Everything was good until we wanted our stuff delivered from Colonial Van Lines. We called several times to arrange a delivery and Monica would not return our calls. After several days and multiple messages, I called Monica from my office phone and she picked up on the first ring. Monica was screening our calls and not returning our messages.

My daughter lived in LA for a few years, and then she moved back to Indiana so we needed to ship back her belongings. My wife did much of the research, and she looked Colonial up on the web. She also looked at various reviews of companies and prices, and Colonial seemed like a good choice. Everything was just about right. The quote and the time that they said they'd be delivering were good. I sent a note to the account manager, asking when they expect the items to arrive in Indianapolis. Then, when the actual guy showed up, I talked to them a bit. They were very nice people, and were very responsible. Everything went well.

My experience with Colonial Van Lines was fantastic from the very start. Susan **, my moving coordinator helped me through the process. She was incredibly helpful, friendly and efficient. The two gentlemen that packed up my house were extremely efficient. They had my house completely packed and loaded in one day and met us at our new home the next morning. They unloaded the truck and put the furniture and boxes in the designated rooms. When I unpacked the boxes everything was packed perfectly. Job # **.

I helped my parents move. I checked around a lot of companies and Colonial gave me a reasonable bid. It also seemed like they had a pretty good reputation. They gave me an estimate based on very specific items that I told them about. The experience with their rep was good, it was consistent communication, and easy to get a hold of when I had questions. There was only one issue that I had. They came and picked up. And we were told that they would not be moving the items between another truck, that it was the same truck that would deliver it, but it wasn’t. So, they repacked it into another truck and there was some minor damage probably because of that.

I moved to take another job and it was four and a half hours away. I had gotten a quote or two from a company and in the course of doing that online, Colonial Van Lines popped up in my server. I looked into it and it looked like it got good reviews and it was a good company. The moving coordinator, Nicholas, was very good. He was the reason I selected their company. The rate that I got was competitive. The service was good and the movers themselves were excellent. The only complaint I had was related to the difference in the weight -- what was estimated versus what it actually was and getting the difference of that.

Estimate # **. Colonial Van Lines does not care about their customers. They apparently contract-out your move to people that they have no control over or - seemingly vet. Colonial took just over 1800 (deposit) of my money and passed my move to another company. Your deposit seems to be some kind of finders fee - based on weight. Originally I was told the remaining balance was due upon delivery. A few days before my items were to be picked up I get a call from Colonial that the movers want 50% of the balance - "for gas" etc. Hardly sounds professional does it? Upon day of the pick-up there was no request for the 50% but the driver told me it's looked more than the quoted estimated weight ~5900lbs and said it looked more like 8000lbs. Being at work I said okay - I couldn't get in an in-depth conversation.

Delivery date changed 4 times, customer service inconsistent. Once items arrived we had over $5,000 worth of damage. Filed claim but haven't heard anything back. They broke our $1,500 TV and then told me we would get $20.00-$25.00 for the damages... They also grossly underestimated our move weight - we were quoted at 4,000 lbs and that changed to 5,700 lbs. (Maybe they added some lead weights to the truck being the final weigh-in?) We also were told that we were going to see the certified weigh slips but was told at delivery they did not have it. SAVE YOURSELF, USE ANOTHER MOVING COMPANY!

We called Colonial Van Lines and their salesperson and staff were extremely accommodating, polite and courteous. They had completely followed through and they were the best from everybody that we had called. We also had some special requests. Unfortunately, Colonial Van Lines went ahead and outsourced their moving. They didn’t do it themselves. So, that’s when everything went down the tubes.

My experience with the coordinator of Colonial was bad. His name was Nick, and I told him multiple times that our condo does not allow a 50-foot truck. He said he got that, but then their people showed up with a 50-foot truck and said that nobody told them that it wasn't allowed. So, I had them come in in a different area. They were blocking a parking lot and people were coming on that parking lot and getting angry. It was a mess. It was not a good experience and I would never use the company again because of that.

We sold our home and bought another one. The other home was getting ready so we had to run in between and we chose Colonial based upon their availability to store our stuff. The moving coordinator was great, and the services and expectations that she set were accurate. It was a good experience during the move.

I went with Colonial Van Lines for the deal they offered originally. However, the quotes were way underestimated even though I was insisting that it was gonna be more and we ended up getting way overcharged at the end. The moving coordinator didn't take into consideration that we were telling them it would be more like, "There's more stuff," or "Oh no, you only have extra boxes." "Well, no, we have more boxes than that, like we have heavier stuff than that," 'cause my daughter has medical equipment, all those other stuff had to go.

Buyer beware!!!! If I could put zero stars I would. This company was hired for the sole purpose of moving our 1050 lb safe, our other belongings we could have handled with several U-Hauls. We paid our deposit with the understanding we were hiring sufficient equipment and number of movers for this job. Along with shuttle service to a semi. Our closing date for having to be out of our home was April 8th at 10 am. This company was aware of this and the contents of our move. They were to have us out by April 7th. We have all of this in our written contract along with a conversation and pictures of our forfeited safe and the path out of our home to move it to the truck with Gloria, who was coordinating our move for Colonial.

I was moving from Indiana to Arlington, Virginia which was quite far. I called Colonial Van Lines and the reps sounded very friendly. They spoke with professionalism and confidence and they promised everything will be fine. They had good rates and the reps knew what was required. But the date exchanged frequently and they weren't able to find a truck. If I was a person who had a tight schedule, it wouldn't have worked but my dates were flexible, so it didn't affect me much. It took long but the customer service was excellent and they were on top of it. They answered my questions and called me right away. Also, there were only two movers and I was expecting at least three to make things go faster. But the movers were very nice and followed everything that I wanted. Still, I would recommend them.

I was retiring and I was moving off Vegas because I was tired of that city. Colonial Van Lines sounded familiar and I could recall them from when I was a kid, so I picked them. I moved 800 miles and the coordinator was wonderful. I was worried but he turned out to be very good. The quotes were very accurate. The one taken on the initial service was a little bit off, but nothing I had to worry about. We packed everything except for a couple of things and the movers did. They came and moved it all. They were friendly, happy, put the stuff over downstairs and put it where we wanted. They were also careful. Colonial Van Lines should keep doing what they’re doing.

We enjoyed our experience with Colonial Van Lines. It was the cheapest option and the expectations set by the moving coordinator were very accurate. It was great dealing with her too. Mostly, we had everything packed already but they did pack a few last items and they did that properly. Everything went smoothly.

I liked the initial contact person at Colonial Van Lines as well as the price per pound and the services offered. The coordinator sounded very knowledgeable and he answered all my questions without complaint. I was moving from Florida to Colorado and the set up was good. Adjusting the box count and furniture list was easy. Also, the quote was spot-on. However, the crew that came to load us was awful and only one of them spoke English. So, communication was terrible. They scared me into thinking that they would be leaving things behind because he walked through the house saying, “Ma’am, can’t take.” He finally realized he was saying, “I can’t take this as it is.” Therefore, I had to purchase many more wardrobe boxes for them to put things into, which they did not pack well at all and the only damage I suffered was because of their packing.

When I was moving, I looked on the internet and Colonial Van Lines had the right truck but they weren't the cheapest. Their moving coordinator gave me an estimate. Although I don't think they had some of the right equipment to move some of the stuff I had, they got it done. I had a good experience with them.

The sales department promised a pick up date between April 2-3 and we would get a a call 3-4 business days before and never got a call until less than 12 hours before the day. OK..then our delivery window was April 4-11. I was told when they would pick up we would know the delivery date at that time. (I ordered this 6 weeks before my move and interviewed several companies.) The sales person was great but no follow-through. She disappeared once problems occurred and I had to deal with a project manager and the supervisor as well as Right Movers who they subcontract with, They were very attentive in getting my 50% deposit but after-not at all. I guess Right Movers gets the other 50%. I am still waiting to hear when my stuff will arrive.

I did a Google search, Colonial Van Lines came up and I just looked at them. They contacted me and we went through everything. They gave me a quote. I was all right with it considering the move and what I had to work with. We set up the date and time, and they worked with me as far as scheduling. The communication and customer service were outstanding. The driver contacted me several times throughout their drive. Colonial Van Lines was great and I had no problems with them.

This is my review of Colonial Van Lines, at least up until this point. My items are yet to arrive, and given how well the past 3 weeks have gone I’ll be shocked if they’re all in one piece. Yes I am a real person. My husband and I were moving cross country from Fort Lauderdale, FL to Los Angeles...Not a small move. So we wanted to find someone rated highly and sounded reliable at a decent price. The reviews I had read for the most part seemed to make them sound like a good company to work with. To start, the application process and review of the procedure seemed to go fine. Our case manager was originally Nicholas, and he was friendly and seemed to explain the process and take our estimate. We were given Job Number ** for this move with a pickup date of March 20th 2019. Wonderful.

What would you think if you hired Colonial Van Lines, and "they" showed up a day late with a moving van from a different company you never heard of, with part of their phone number covered over? Scam? You bet!!! You may pay a lot of money to Colonial Van Lines, but that's not who's doing any of the work. Guys with seemingly zero experience in packing fragile items, maybe from the local temp agency will be doing the work. You better buy the full insurance because glass items will be wrapped in one sheet of paper or thrown loosely into a box. The estimator, also not a Colonial employee will underestimate the space needed, and then the van driver and his brother will offer you a side deal if you don't want a third of your household goods left behind or put into storage waiting for ransom! Unloading labor? There isn't any, even if the unloading will take 16 hours!

When we contacted Colonial Van Lines, I liked their approach. Additionally, the price was right so I stuck with them. They had an excellent moving coordinator. They also had a great crew of very friendly fellas who packed everything securely except for a skinny rowing boat that got damaged. It wasn't secured in the truck somehow. Still, I was more concerned about the furniture which came in five days later than the outside estimate. That wasn't much of an issue though and Colonial was very professional. All the people I dealt with were very courteous, helpful and efficient.

I needed to move about 1,700 miles for a job. I liked the Colonial Van Lines price and these guys were very communicative about everything. They were very professional and accurate with what they set. They packed my things and everything went as expected.

We've had a very good experience using Colonial Van Lines to move from New Jersey to Delaware. I've had experience in the household goods relocation business and boiled the choice down to a couple of companies that I was familiar with. And Colonial's customer service team seemed to be listening a little bit better than the other companies. Their moving coordinator was a really nice guy. And he was really good. We did the initial move coordination with him and talked about pricing. However, it wasn't a matter of price, but a matter of confidence that we were gonna have a good experience. Plus, we had a bit of an unusual move. The way that we got to Delaware included a ride on a ferry with the truck, which played a role in our decision. Colonial Van Lines was willing to do that, while a couple of the others were not.

The Colonial Van Lines customer service was superb across the board. Their moving coordinator was very professional but very friendly and not standoffish, not aggressive and not too abrupt. I spoke with Natasha the first time. She asked my situation, understood it and she gave me the facts. I told her not to keep calling me and that I knew I had to move and that I was just not sure when. I also said that I was just estimating the cost for my company to understand.

Colonial Van Lines did a great job. Everyone I worked with was helpful and did what they said they would do. Dixie Movers were the subcontractors that did the move. They were professional and courteous. All my belongings were handled with care. Nothing was broken and everything was delivered when promised. Highly recommend. Would definitely use again.

I needed to move to a secondary home and used Colonial Van Lines for its cost. They were very good on the front end but once they got my money and the truck came, things were not so easy to get ahold of them. Colonial told me that I could call anytime but when I called their weekend number, the voicemail is full, so I can't even leave a message.

I had cheaper quotes that gave me a guaranteed date for delivery. I read reviews and thought Colonial was going to give a much more positive experience. I was told at pickup that the truck would arrive on Monday, 3 3 days after pickup going from Central states to East Coast. I asked the driver if it would be possible to move it to Tuesday. He told me he was only going halfway and turning his truck over to another driver coming from the east and he would relay the message. I was told by Colonial that the delivery would be able to be arranged at pickup.

I have never used a long-haul mover like Colonial Van Lines before and I thought it would be so much easier than it had been in the past because I move often. However, it turned out to be a nightmare. My experience with Colonial Van Lines was horrible. They didn't arrive on time and the worst part is that my furniture was damaged. I didn't even give them that many pieces of furniture and they handled it so badly, I have to buy new legs for my chair. I have pictures of everything. I would never recommend them. I thought they were more insurance fraud than movers. From now on, I am just going to do what I did before. I hired movers to load the U-Haul where I was living, then I hired movers when I got to my destination and had them unload it. I will never let my furniture out of my sight again.

When I was moving across 150 miles, I looked online and Colonial Van lines looked like they had the best rate. The first coordinator I dealt with was really nice. He was online to see the pictures of the house and to see what I had in the house, and then he gave me a quote. Then, this other guy called back and he said, no, that that wasn’t correct, that it was a different amount. They first told me 1,800 and then it went to $2,400 and ended up being $4,000. That was for the entertainment center, sofa, dishes, a box spring mattress --- no bedroom furniture. The delivery guy, nonetheless, was polite. But, he kept saying, "We gotta charge for this and that and this and that, and these boxes and all these stuff.”

I felt led by God to go forward with Colonial Van Lines. We moved from California to Colorado --for about 1,200 miles-- and our weight came in under the minimum of 6,500 pounds. The head of the team, Drexel, was excellent, always available to me, and always supportive. He answered all my questions even though I called lots of times. It had been passed on to Christopher, and he made sure that I estimated enough boxes so that I wouldn’t be having to pay extra at the end of the trip. So, that was helpful. The customer service person Cherry was very helpful as well.

Colonial Van Lines has been a nightmare to work with. They wrote in our contract a 3 day window that they would be there to pack and load and be finished the day before closing. They also quoted us at 14000. When they called to confirm everything they increased the quote to 16000 pounds. They informed us that they could not remove the additional items. There were an additional 80 boxes added to the inventory with no new contract ever sent to us. They then called us and said they couldn’t get movers to us until the day of closing.

Colonial Van Lines was the only one that would help me without giving me the runaround. Nicholas, the coordinator who helped me was awesome. Because our situation was so different, he was the only one who really sat down with me and was able to give me information over the phone without a whole lot of rigmarole. My move took two moving trucks over about 227 miles. Their services were thoroughly accurate. My quote was about $3,000 off, but that was not completely unexpected because we had so much stuff that was just not accounted for. The account manager, too, was fine. The drivers were efficient and they knew what they were doing. They had a system, they stuck with it, and they had a plan. We have got a five-bedroom house with two living rooms and I had boxes everywhere. They were unloaded and bedrooms set up in less than five hours. Everything was fantastic. I would definitely use them again.

I was coordinating a move from Florida up to Massachusetts while living in a third state and a lot of the companies, they made you do an onsite at the pickup location and I just didn’t have the ability to do that because I was out-of-state. Colonial Van Lines was able to provide me with an estimate over the phone based on what I was moving and a lot of these other companies, they just didn’t have that as an option. The guy that helped me in the process called me up and we started out with the estimate fees, then they were able to kind me some pricing. Once I had the pricing information, I was able to make a decision and then it was just a matter of securing the date.

I moved my three-bedroom house to my parents' house one and a half hour's drive away. I took a travel job and all my stuff got integrated into my parents’ house. Colonial Van Lines' moving coordinator called and was able to give me a pretty good estimate on the cost, which was pretty close. Plus, they gave me a topped out rate. They did it by weight, not by space. We went room by room and he asked me to tell him what I had in each room.

Hi All. Trust me, this story is worth reading! I’ll be pursuing legal recourse and have wasted DAYS of my time. Run, don’t walk away from this company. The money you might “save” is just not worth it. I have no reason to write this except that I think the people should know what they are truly getting into when using COLONIAL VAN LINES and the third party vendors with ‘F’ BBB ratings that they sub-contract.

I liked the respect I was treated with when I called Colonial Van Lines about getting a quote. I was moving a three-bedroom house from Southwest Missouri to Southern Oklahoma. When I spoke with my moving coordinator, he was very informative and professional. I sent him some other quotes. Somebody came out and went through the house, and inventoried what we had. And my moving coordinator adjusted his quote to what that gentleman had inventoried. He also kept in touch with me along the way, and he seemed to be there always if I had any questions. The guys that came in and moved us were also very easy to work with, very nice, and very respectful of our property. Altogether, it was a good experience.

I moved from one state to another and I needed a moving company. I read reviews and I ended up going with Colonial Van Lines. They were very accurate and the moving coordinator was very helpful. Their movers were also very polite and kind. I got anything that I asked for and it was a very stress-less experience.

I moved cross-country from New York to a retirement home in California and I used Colonial Van Lines. I looked into about 5 companies but I went with Colonial because when I called, they were very clear about their policy and they answered all my questions to my satisfaction. I had some statues that were very special to me as well as very delicate antique items and memorabilia that came from my mother and grandmother. I was very concerned that they would be very carefully moved.

I looked up moving companies and Colonial Van Lines took care of me. The lady who coordinated the move knew that people get a little stressed because I had to leave my vehicle in New Mexico but she stayed with me daily right up to it when it was taken care of. She got back to me, so I knew when it was gonna arrive and everything in particular. Also, the driver was good. Although I wasn't told upfront that Colonial might not be able to get somebody right away, they got it done. It took a while to find somebody that was making the run but they got my car moved 2,000 miles from New Mexico to New York. They came through, so it was all good by the end.

The salesman from Colonial Van Lines was knowledgeable and the movers were very nice gentlemen. However, I wasn't impressed that the pickup window was between 1:00 to 5:00 and I was contacted at 2:30 by the movers. They were still 100 miles away from me so they didn’t get there until 4:30 and that was inappropriate. I didn’t have anything to do because I was moving out and I hadn’t been living there. I was there until 8 o’clock at night. In addition to that, an outdoor table was broken and they said it was broken when they picked it up. I did not notice it but I found out that one of my boxes went to Delaware, Virginia. I talked to the person there but I didn’t get it back. Other than that, the people who assisted me during the move were very attentive. The delivery was fine and they did a good job.

I moved from Michigan to Tennessee and chose Colonial Van Lines out of the group. I really loved their rep's attitude and his honesty. I was really impressed that even though I wanted to compare other companies, I still came back to them because I liked the honesty that they had. I only had so many weeks before I needed to be in this state and starting work and the services and the expectations set by the moving coordinator were above accurate. It was greater than I thought it would be considering I was in such a haste to move. All the way across the board, the account manager, the coordinator, and the movers were excellent. It was a big move for me and I've never moved out-of-state. They did a really good job in handling my items and I was impressed. Overall, it was an excellent experience with Colonial. They made a tense moment for me very comfortable. I already recommended them to family and friends.

My wife’s job changed and we needed to move about 1,000 miles. I looked at four companies and the website's information made me use Colonial Van Lines for our move. The moving coordinator called frequently, set accurate expectations and did a good job. The account manager was also good. Everything was pretty laid out.

April 3 Update: The following is an update of my review of last month. Over the last month I have been negotiating with CVL about the extremely bad service and the damage to my household goods. Yesterday CVL called me and offered me a refund of $902.50, which will partially pay for the furniture damage and substandard bad service. They conditioned the agreement of the payoff if I updated my review and raised their star level to 3 stars. Seems like a somewhat inappropriate request. I think CVL did try to negotiate the damages in good faith, but I still was extremely disappointed in the substandard service.

I made a retirement move from Virginia to Florida and I have used Colonial Van Lines. The services and expectation set by the rep were on par. They were correct with what we estimated. We were prepared during pick-up and delivery and we had packing services provided. I knew that Colonial contracted over to another party. I have a claim for some damages with the furniture and things like that but that’ll be a claim I'll have to put together yet. Other than that everything was handled over the phone and it went fine. The account manager met my expectations.

I was moving back to Kentucky to be with my grandchildren. The move was for a two-bedroom apartment and I chose Colonial Van Lines for their price. Their moving coordinator was very good. Her accuracy and professionalism is a 10 out of 10. My experience with the account manager was also very good. But I was barely prepared during the pick-up and delivery. I thought I had boxed everything that I needed to box, but there were some things that I still needed to do. The only problem we had was when the truck got stuck before it got to our house. It was a little delayed, but that was not their fault. It was just one of those weird happenings. My lamp also got damaged but I haven't filed a claim yet. Other than that, everybody was very professional and I was very pleased with the way they handled my things. The experience was very pleasant.

Donna ** in Resolutions Department did an excellent job in clearing up all of my issues. She is a great caring individual that listened to my concerns, showed that she wanted to help resolve and provide a great experience.

I spoke with a Colonial Van Lines rep and he seemed to be very organized and professional, so I thought of giving the company a shot. He seemed to really know the product. Also, everybody was good. They were calling me everyday and making sure everything was running along smoothly. My husband's a retired military, so we've done a lot of moves. Most recently, we moved from Prescott, Arizona to outside of Orlando, Florida. It was a long distance move, and the movers did an excellent job. They were there when they said they were going to be there and they were very conscientious. So we were very happy with them. It was a good experience. I would recommend Colonial Van Lines.

I used Colonial Van Lines' services for a home move. I didn't fill the truck so they had to stop by their Orlando office and pick up some other stuff. However, Colonial hasn't shipped my recliner chair back. They got it down there and it has been about a month and a half now. We followed every week. But other than that, everything else went well.

I liked the rates Colonial Van Lines gave me and the ability to get the move in my timeline. I had a great time visiting with James and the other people who followed up. We were a little disappointed in the inventory when they sent their guy out, but everything worked out and there were no issues after that. We went from a 22,000 square foot house to a 23,000 square foot house, so there were lots of furniture. It was a full move of 1,200 miles from Kansas to South Carolina.

Colonial Van Lines offered us a better price than other people and was available when we needed them. We moved from Upstate New York to New Orleans and we had to move everything into a storage unit. We had to find one with parking and access adequate for an 18-wheeler. We had about 13,000 pounds worth of stuff and we had two stops. One is the storage unit and one is our daughter's house, and we had to unload some things at her house. We had things of various sizes including small, fragile glass things up to a piano and a large hutch.

We moved from Pennsylvania to Colorado, and I liked the pricing of Colonial Van Lines. Also, their process was easy, and the reps were all diligent and followed up frequently. Colonial contracts out to other moving companies to haul the stuff and the moving company that they matched us up with was incredible. The mover, driver and the customer service people would check in on us. So, we felt like we had somebody that we could get ahold of if we needed to. The services and expectations that were set by the rep were accurate. We made a decision at the last minute with the driver to come a day earlier because there was a snowstorm, and they were not in the loop on that. They called and asked a question about setting something up and we were already in the process of moving. So, there was a bit of an overlap, but it was nothing concerning.

I needed to move in a very quick turnaround time and Colonial Van Lines was the moving company that could do it. Also, I was not at home and was still traveling on an assignment and they were able to do it without having to do the walkthrough. They were very flexible and accommodating even though I didn’t have a location to have it moved to and I just started a job. They gave me the best quote and a lot of people was involved to make sure that everything went well. I talked to everybody in the company. I had a person that helped me set it and people to help me move and people that followed up after that.

The Colonial Van Lines reps were excellent. They were very thorough, very attentive and helpful, and they were very good in follow up. The services and expectations set by my moving coordinator were accurate. The account manager was very organized and clear, and my experience with him was very good. The crew was there on time on the day that the move was scheduled, and they worked very well. They packed everything up very efficiently and effectively and then the moving van got to Dallas. We were given a window, which was over a week. But my stuff got to Dallas sooner, so that was terrific.

I got quotes from a couple other people aside from Colonial Van Lines. They weren't the least expensive but the communication was really good. They got back to me a lot. The move was easy. They were very professional and personable throughout the entire experience. The quote almost hit the nail on the head. There was no surprises.

I needed furniture moved from a place in Miami to a place here in Tryon, North Carolina. I called Colonial Van Lines up and they gave me a quote. They met my needs and the quote they gave to me was accurate. Everybody whom I interacted with performed well.

We've had success moving from Atlanta to Martha's Vineyard with no issues. And that's 1500 miles to an island with a ferry to consider. So this under 600 mile moved seemed like it should be a breeze to us. That could not be farther from the truth. We looked at Colonial's reviews and they were mixed. People either loved them or hated them. Right now we leaning towards the hate. If they redeem themselves I will revise the review but right now it's a solid 1.

Colonial Van Lines' salesperson was the most straightforward. They couldn’t do an assessment on-property, to start. So his methods for estimating the move were the most professional. Colonial Van Lines was not the cheapest bid for the move. I talked to the dispatcher as well and the way they handled themselves is why I chose them. I did my research and I saw what other people said about Colonial Van Lines. I knew what their ratings were. With no notice at all, somebody showed up from a farmed out moving company for the truck. And that really pissed me off. But there wasn’t anything I could really do about it at that point. I was locked in. I had no idea, no history, no way to research for this other company, that Colonial farmed this job out to. They didn’t pack things very well. I have some things in boxes that were damaged because they just stuffed the pictures and the frames into the boxes with no protection.

When my husband and I were searching for a moving company, we found Colonial's cost very reasonable for everything that they did. We were looking to hire a U-Haul to move the items but it would have cost us even more. Also, for some of the other companies, we had to pack our stuff and had to have things ready but the guys from Colonial came in, packed and helped us move.

We were moving from St. Louis to Naples, Florida. I went online and saw that Colonial Van Lines' reviews were reasonable. I decided I'd get them to move my stuff. When I talked to their reps, they were informative and I felt that they were very honest about the pricing and were protective of me and them. When I told them that I wanted to move, they were clear about asking, “What about this? What about that? You're probably gonna need more than what you think, essentially. So, let’s build that and if it turns out you don’t need that much, the move will be less.” They worked with me instead of pushing things on me.

The representative at Colonial Van Lines was knowledgeable and my experience with them went very well. The moving coordinator was on top of things and called frequently to make sure things were going well. I was very impressed. The crew was very polite, very neat, and very thorough and answered questions. Unfortunately, some of our papers got wet because it was pouring down rain and there was a leak in the truck. It was a rental truck, though, not a Colonial truck. The quote given was fair and very well explained and it was what I expected at the payoff. Colonial Van Lines was great. I was impressed all around with how careful they were with my things and how thorough they were with explanations and paperwork.

We had a whole house to move from Florida to Texas. It was a pretty big move. I reviewed the cost and services Colonial performs and there seemed to be a pretty good balance between the two. We went with them and that that was a really good decision just from Google internet search. They did great. They came and packaged everything up. They took inventory and they kept us updated on every step of the way.

My wife passed away and I moved from a 3,000 square foot house in Alabama to a 300 square foot apartment at Log Lane, Colorado. It was just a small amount, like a quarter of a truck, because I had sold most of our furniture. I contacted the guy who does the scheduling at Colonial Van Lines. He was so good and sounded honest and trustworthy, so that's why I went with them.

I would never recommend this company. Poor customer service as soon as you pay the deposit and it goes downhill from there. Goods were picked up a few days late by a subcontractor in a Penske box truck. Not at all what was discussed. Pickup time was given and after deadline had passed I began calling. Actual contractor called me and said they were still a few hours away. After loading the contractor called and said it would be 5-7 days to make the trip from Buffalo to Phoenix. 3 weeks later I am receiving nothing but empty promises from Colonial reps. More days go by before they had the contractor contact me direct to set up stop off. They were a caravan of Penske rental trucks doing cross country moves. Total cost was same after up charges for weight as if I had used the best moving companies out there. Save yourself some headaches and make a different choice.

I had a really good experience with Colonial Van Lines and I'd use them again. I was moving a large amount. It was a piano and a music room. I was flexible on time and Colonial had the best price for what I was doing. Jeannie was my main coordinator and interactions with her were simple and straightforward. I let them know that it was gonna be a big piano and they came prepared for that. They moved it without any issues and there was a good follow-up too.

I was moving from California to Nevada. That's about 900 miles. I called two other companies and they were a lot cheaper. But they were not as good as Colonial. In fact, while Colonial was a bit more expensive, you get what you pay for. In addition to that, the sales coordinator that helped me was very nice and informative. Her name is Dimitria and I felt comfortable with what she was telling me. And there was good communication throughout the process. The process took me a year and whenever I had a concern, Dimitria was always there to answer my call and to set me at ease. She stayed on top of her game.

I liked Colonial Van Lines’ reviews and their competitive rates. Initially, it took some time to do an inventory of exactly what I had so that they could give me an accurate estimate. They needed to know an exact count of all the items and boxes. I did my own packing and it took me a little time to get the inventory to them but everything went well. The pick up at the location was great and those packers were good. They gave me a range of when my items would arrive back in Texas. We had bad weather, but you can’t control that and it still arrived within range. However, it was hard to say whether the driver was willing to pull his truck inside the storage facility. There was an 18-wheeler that same day that did a similar move and I told him that. I also told him that instead of walking 400 feet, he has to walk 50 feet. I think he was afraid of block traffic but outside of that, the move was fine.

My Mother is an ** woman in her 60's and a registered nurse. We contracted Colonial Van lines to help with the relocation of my mother to her new assignment in North Carolina. The service and insult we received was horrid to say the least. Could the reason why we were treated this way be because of racism or ageism? I am not sure but what happened to my mother I would like to prevent it from happening to any old person or **.

Colonial Van Lines did a great job from beginning to end. They kept me in the loop on everything, and everything went very smoothly. The moving coordinator that I dealt with was very responsive. Another important things was they were accurate too. The weight difference was maybe only about 200 pounds after everything has been said and done.

I retired and we decided we wanted to go up into the lower mountains. So, we moved up to North Carolina from Louisiana. I went online and Colonial Van Lines was the first one I came to. When I talked to them, they were so good and I decided to go with them. The reps were great and they were on it all the time. They followed up on the loading, when we were coming up here and afterwards. They did a very good job. I took two days to move the stuff which was quicker than we thought. Lloyd, our driver, was fabulous as well as Ben, his helper. Colonial Van Lines should keep doing what they did. They were excellent.

I was contacted after a few issues and most issues were listened to and resolved.

The whole moving experience with them was a pain. They charge you arm and leg and most of my furniture came damaged, with few missing items. Had to wait about 3 weeks for the missing parts and an year for the basic insurance refund. If at all you still want to go through all the pain and go with them, try getting higher insurance option. The only thing they are good at is marketing maybe, the first time we call them they push us to book. Partly our fault to fall for that. I agree, I did ask them later if there is an earlier date available than the one I booked, they did accommodate it ( but they did not tell me until a day before).

Colonial's price was cheaper than most others, so we got them for our move from San Diego to Montgomery, Alabama. We had two different moves for the same location, and we used Colonial twice. The reps kept in touch quite a bit through email and phone, and everything was fine.

The truck driver was rude, lied to us and held us hostage. I was cussed at and verbally abused and treated horribly. I felt threatened and will tell everyone I know never to use this company. There are multiple discrepancies between the driver and the our contract.

I decided to choose Colonial Van Lines over other companies because of the price. However, I was surprised by the increased quote amount by about $1,500. They informed me that the change was a possibility, but it was a little unclear. They should've quoted me on the worst scenario based on what I told them, but they didn't because I may have gone with another company. I wish that they could give a more conservative estimation on how much the cost would be.

I retired and I left California. The move was pretty straightforward and easy. The moving coordinator who helped me estimate my inventory and obtain the quote for your move was so close on the estimation. However, I got some problems with the moving coordinator. The estimator had originally given us a date of the 12th to the 13th of February that the movers would pick us up. But when the coordinator called us closer to the time of move, she said that the movers would be here on the 12th but they did not show up. The coordinator called me a few times during the day and asked me if they had shown up, and I said no. Then it got late, and obviously, the move wasn't gonna happen that day. So she said she would try to contact the movers and see what was going on. She called me back later on and said they had a problem and they run over on their time, but they would be here tomorrow.

Colonial Van Lines (CVL) took a 30% initial fee for our move. When we paid this fee, it was our understanding that this was a deposit for a move to be completed by CVL. This fee actually ended up being a finder’s fee for them to book us a third party. None of their trucks, drivers or crew were involved in this move. There were many calls with Colonial Customer service, but all of these calls were to give me fourth hand information from the 3rd party who was supposedly in contact with their truck driver and most of this information was later found to be incorrect as dates, times, and locations did not match up with later calls from CVL, calls to new driver and/or in-person information from the crew.

We were looking up online for long-distance movers and we picked Colonial Van Lines, and we were very satisfied with them. Everybody was really courteous and professional. We couldn’t ask for a better move. The person that we visited with on the phone initially was very pleasant and very helpful. The driver and his helper that came out to pick the furniture up were very professional and very polite. And then, we had a coffee table that was not delivered by the delivery team but it got delivered in a couple of days about 11:00 o’clock at night after we notified them. Also, we thought we were missing a box with crystal so we called and caused some unnecessary workload on their part, looking through their warehouse. And then I found it in the garage covered up with a few other boxes that we had pushed out of the way. I called them right away to let them know that we had it and apologized that we caused them unnecessary workload.

We had to move across the country and since we had a very limited timeframe, I had to make a decision quickly and I chose Colonial Van Lines. I submitted my information online then I got a call back from Chad. Colonial’s quote was competitive and I got a good feeling from Chad who I talked to first. He was very friendly and very confident. I set up with him the next day and signed the contract. After that, I worked with Christine who was also very friendly and confident, and she kept me well apprised with what was going on. We were told that the transport could take from one to seven days and it took seven days for our stuff to be delivered.

I used Colonial Van Lines' service and I would highly recommend them. The coordinator I worked with was very thorough and he made the process simple. The services that I received were also as he described. The movers were great as well. I appreciated what Colonial brought to the table as a broker but if I could've just gone directly to them and saved a ton of money, I would have. One thing that I am interested in though is the breakdown of the price I paid. I don't understand how the process works and I don't know how much I paid for Colonial's services, so it would be interesting to see how much I paid the movers and how much I paid Colonial Van Lines.

Believe me when I say that I NEVER take the time to review companies, good or bad. So for me to do this, it was that bad! Colonial Van Lines contracts their work, which means they have no professional investment in the service they are providing. I moved from California to Alabama for a job relocation. Let me start from the beginning... The initial sales and estimate call with Colonial went great. I was convinced that we had chosen a reputable company that was well versed in relocation. We received confirmation from Colonial that our California packers/movers would arrive on Monday 1/21. Thus, we prepared accordingly. Bright and early Sunday 1/20, I received a phone call from the movers that they were on their way and would arrive in 30 minutes. I was panicked.

My issue was resolved with this company. Donna in the claims department was a huge help and worked hard to help me come to a reasonable resolution. She was easy to work with and a pleasure to speak too.

I liked Colonial Van Lines’ price and reviews. I needed to ship my items from California to Florida and they did the estimate over the phone. The move to Florida didn’t work out and they brought it back. It has been seven weeks since the stuff came back. We discovered that my desk was destroyed. The leg of the desk broke off, the keyboard tray was destroyed, there was a chunk missing out of the shelf, and I had to go buy a new desk. I watched them pack the desk, and I never would have thought anything would've happened to that desk. It was a brand-new desk, so I wasn't happy. I have to go buy another brand-new desk. I bought it for work because I was supposed to be going remote, and then I decided to move, so I never got a chance to use it.

After leaving a poor review based upon my poor initial experience, a Colonial Van Lines representative did contact me directly regarding my experience. Donna, the representative, took the time to listen to the issues I experienced and seemed to understand the situation and why the review was left. She in turn took appropriate measures to rectify my initial experience and made a monetary refund to correct the situation. For this I am thankful and have reevaluated and retracted my initial review.

Colonial Van Lines is nice. I liked how Colonial Van Lines handled the quotation and the estimation and quality measuring call. My coordinator gave the quotation as per my household items and we accepted it. We paid the initial amount, then we planned for the pickup of the household items. After that, some people from quality measure called me and asked, "So, how is the process? Is this fine?" We checked the list of items again, then they kept on calling every step after that. I booked my car also and it was the same thing for the car. I got a quotation, then their quality manager called. I said, "Fine," and he said, "So tomorrow I will come and pick your car." They called one day before and they told me the location. The process was nice and I liked it.

I had to move from New York to Florida and hired Colonial Van Lines as they were affordable. I had close to 80 boxes containers to move. When I spoke with the moving coordinator, we interacted excellently. At first, he gave me an estimate that was over. Then, when the driver came, the driver said that I had too many boxes so they would just estimate the pounds. He was really professional and their service was excellent. Upon delivery in Florida, the payment was under the weight. I understood it, and it was better to be over than under as far as the payment. I will definitely refer Colonial to family and friends.

This company reached out and I am happy with our resolution.

We were moving back to our family in Oklahoma and it was a three-bedroom house move. Colonial Van Lines sent a person down to do an estimation of the price to get an accurate price or quote before they came. However, the quote was off by about 2,000 pounds. It cost a bit more than we anticipated because when it came time to move and the movers came, they were complaining that the truck wasn't designed for that amount of stuff. I said, "Yeah, I don't know what to tell you. I'm not the one who did the estimate." The account manager who assisted us during the move was wonderful, though. She kept me updated and she tried to get stuff coordinated. She was really wonderful, but the movers themselves were not. The experience with them was horrible.

I moved from Baltimore to California and got the services of Colonial Van Lines. They were somewhat responsive in the beginning, the follow up was great and they confirmed that they were coming on a certain day. However, once they got my stuff, I stopped hearing from them and they didn't live up to what they said they were gonna do. I had a move date and time but they didn't meet that timeframe at all. I had to make all the outbound phone calls to find out what was going on.

We moved to another state and we used Colonial Van Lines' service because of the price. Joe was my coordinator and he was the guy who I mainly talked to. He was wonderful and quite a help through the whole move. However, the move was very good up to one point and my biggest complaint was they expected us to be in the next city by the next day. The move took all day long and we were done at 6pm. We still had unfinished business up in Washington so we couldn't be in the storage unit in North Carolina where we were moving things. They were totally unwilling to bend and my stuff would’ve been taken off the truck and reloaded. So, I ended up saying, “Okay, fine, somehow I’ll get someone down there.” It just so happens that my son lived there and he was off the next day. So, he met the movers at the storage unit and took care of it.

I had a great experience with every person at Colonial. And going with Colonial felt more comfortable in the initial conversations with them. They contracted one of these fly-by-night outfits out of Chicago for the move, but everything was delivered and nothing was broken. They did everything well.

We went from California to Washington State and got Colonial Van Lines for the move. I liked the communication I had with the representative that I talked to at first and she appeared to really follow through. The customer service worked well. However, there was a miscommunication with what day they were gonna come to pick up the furniture. First, they said they were going to come on Thursday, and then they said Friday. However, I wanted to change it from one day to the other, and then they said that would be okay, but then thereafter they said it wouldn't be. At any rate, the reps were responsive and they returned my calls.

Colonial Van Lines has reasonable prices and are professional so we got their services for our move. Their reps were all very helpful and answered all my questions. The people that took care of the financial part and all the people in the business office were really nice and understanding. They tried to keep me up to date on everything that was happening. The coordinator also set expectations that ended up to be accurate. Though there was a bit of wait time to get our stuff, it was within the allowed timing.

Reviews about Colonial Van Lines seem pretty good. I used them to move when I was relocating for work and the move was about 1,000 miles far. The initial call with Colonial went on about the things I had in my apartment. I went on all the large things I had in my apartment, like TVs and beds. I was given an estimate of that based on weight. And then they contacted me again a week before they were coming, to see if any of my shipping or supplies, or the number of things I had, had changed so they could adjust the weight accordingly. They were all very professional and they made sure throughout the whole process that I had everything situated, and they sent me a checklist to make sure I didn't forget anything. They mentioned items that were often forgotten by other people, to make sure I didn't forget to check to see if I had those items as well.

Chad was so responsive, and he kept following up when he said he would. Others did not. The price was slightly better. The woman, however, that was responsible for following up the move was terrible. She kept saying she was gonna follow up and send me an email. She didn’t. Then it turned out, she went on vacation and didn’t say anything. They told me, "Look, if you can, we need you to move out a day earlier. It would allow us to get to your place in California earlier." So, we did, and we paid for a hotel which they did compensate for, after a while. It turned out that, no, that wasn’t the case at all. In fact, it turned out they had to go back up to Fort Lauderdale, and they didn’t go out to California early.

A friend that had used Colonial Van Lines recommended it to me. The inventory estimation and the quote was done over the phone. Everybody in the company was extremely nice. Their moving crew was great. They were quick and on the ball. They did everything that they were supposed to do. They were very polite. They didn't break anything and mark up the walls.

The sales rep at Colonial Van Lines spent like an hour on the phone with me explaining how moving companies work. He also answered all of my questions. I told them I was moving from Athens, Georgia to New York. I was finishing up grad school, but I didn’t have a job so I didn’t have an address yet. They ended up putting my stuff in storage. Then eight months went by and they had to bring my stuff all the way back to Georgia.

I researched a couple of moving companies online and Colonial was one that seemed reasonable and responsive. My move was from Missouri to Minneapolis and it was a full truckload, multistate and had two stops on the delivery side. The final cost was right in line with what we’d originally quoted. Their account manager kept the experience simple for me. I had a lot going on but we were able to get through it quickly.

Seeing that Colonial Van Lines' review online was good, I used the company for a 2,000-mile move. My experience with their reps was mostly good, except that there are a lot of people there and it was confusing to be talking with three people. But the major problem I had was that the delivery kept getting postponed. The initial date was a Sunday and I knew there would be a delay. It's just that when I called, they told me that the delivery will be made by tomorrow. Then the next day I would call and they would say it would again be tomorrow. They just tell me tomorrow, but the delivery never comes.

Colonial Van Lines popped up in my email one night and the rep that I talked to seemed knowledgeable. He sent me information and he was persistent. He would ask me how I'm doing and check on me in a very customer service friendly way but not being too overaggressive. I gave them a pickup date and they came a day early, so it was very good. I had majority of everything packed and they just came to do the large items - the living room furniture, the sofas etc. They picked up on the 16th of December but I didn’t leave California until the 22nd and I didn’t get to Virginia until the 3rd of January. But I had told them that my place would not be ready until the 8th, so once I moved into my apartment, a couple days later, they brought my furniture and everything was right on time.

The moving crew was very efficient, careful and polite. I only had one item broken which was likely due to my packing not their carelessness. The admin staff when making arrangements were able to schedule my move within a few days of my call. I had several follow up calls to ensure I was informed and prepared. I would highly recommend this company and especially the moving crew.

We were relocating for work and moving 1,000 miles away. Colonial Van Lines was the cheapest among moving companies and they could meet my schedule so we chose them. I had good interactions with their reps and they helped with everything. They had my whole house packed and boxed up in less than a day. However, the rep underestimated a bit so he couldn't fit everything in the truck. I ended up renting a trailer. The move took about a week which was in the agreed-upon time frame.

We moved a bunch of items from New York to Florida. Colonial responded right away and when we book to accommodate my schedule, it worked out well. James, our moving coordinator, answered all my questions and helped me right away to give me a quote. He told me from the start that even if I tripled what I said I was gonna bring, there wouldn't be an increase in price. They were also very flexible because I added some more stuff at the end and the price was the same.

Colonial Van Lines contacted me by email and they were more persistent with giving me an estimate. Their moving coordinator was very professional and the expectations set for me were very accurate. Their account manager stayed in touch all the way throughout the move. Their moving crew worked hard, but they were throwing cigarette butts in the yard. Despite that issue, my experience working with Colonial was all good.

My mom chose Colonial Van Lines as it gave the lowest quote for the move I had from Minnesota to North Carolina. During the move, someone was helpful in communicating details, when things were coming and how it was all gonna work. During pickup, there was some confusion and I got a bunch of calls here in North Carolina about no one being at the house in Minnesota. It turned out that my mom had been told that the moving crew would come at a certain time and they were several hours early. They had been told to show up at that time, so then everyone was confused. Still, they did their job very well.

I was moving from Chicago to Boston and one of my friends recommended Colonial Van Lines. The moving coordinators were helpful. I had a couple of questions and they were good at calling back. The services and expectations set by the coordinator were accurate and I had a quick turnaround time when I got the van. They weren't sure when it was gonna come, but they ended up having it come when I needed it. The whole process took about two weeks and the cost that I paid for was good. It was a bit more than I thought it would be and some of the estimates were off, but it was very reasonable.

I was doing a random search online and Colonial Van Lines responded very quickly to my inquiry. The salesperson was extremely attentive, and he called repeatedly until I decided to go with them. They calculated the move to be about 360 miles and the service was very good. They put it out to an agent which surprised me a lot. I was thinking I was gonna have the Colonial people do everything, but now, I know more about the system, the whole way of it and how it was done. The agent, however, was not exactly as what Colonial would have done it. The account manager told me the window was gonna be from the 11th to the 12th, but on that week, they said, “Sorry. It has to be the 13th.” The agent never called me and as it turned out, it was the 14th, so they left me dangling. It was outside of Colonial’s hand, though.

Please think twice if you are considering Colonial Van Lines as your moving company. I booked CVL almost 5 months in advance to avoid any last minute confusion as well as to ensure the move would go smoothly. When I booked the company, I saw there was a 48 hour time frame assigned for the move. I had to leave my residence on a specific date and I was assured by my agent that arrangements could be made for this date since I booked the move so far in advance. Initially, I was impressed by the number of detailed emails mapping out the expectations of the move. However, as the moving day approached, things fell apart.

I relocated and it was my first time using a moving company. Colonial Van Lines gave me a great price and everything was excellent. They communicated with me and they made sure I knew what was going on, step-by-step. They called, checked and made sure everything was okay. They picked up on a Thursday and dropped off on a Saturday, a day and a half. There was a really bad weather so that was really excellent.

I had a good experience with Colonial Van Lines. I had a timeframe and there was a big difference in their price compared to the other company that I called. Colonial said that they would offer to price match anything and they were very genuine as well. Also, the person I talked to from Colonial made me feel comfortable. However, since they gave me a much lower quote than it actually ended up being, I wouldn't go with them again. I paid them for the coordination of hooking me up with the company that did a great job. So I would just go straight to the company next time instead of using Colonial. I would also tell a friend that Colonial is really expensive.

Colonial Van Lines' reps were very thorough and good at explaining everything. The quote I got from them was very accurate. They followed up to make sure there were no changes. We had a couple of changes towards the end of the process but they made an adjustment and everything came in as expected. During the first move, my pickup was ready to go. But then during the second pick up, we were struggling to get their packing finished. Still, the drivers assisted us a bit on that and it all turned out fine.

I moved from Rochester, New York to Tampa, Florida and I used Colonial Van Lines to move my things. They picked up my stuff on Thursday, the 3rd of January, and they arrived on the 6th, a Sunday. They arrived at the house and started locking down the boxes. The only thing I would say was that I was not satisfied with the truck because it wasn’t decent inside. I wasn’t satisfied with the condition of the truck. I asked the mover if my stuff would get dirty in there, and they said they put something on the floor before they put the couches in it.

I did a move from LA to Dallas (1,500 miles) and it totaled to about nine days for the moving company to drive. The moving coordinators at Colonial Van Lines were friendly and very communicative. The interaction I had with them was relatively pain-free and working with the account manager who assisted me during the move was a good experience. They were always checking in and the quote was accurate.

DO NOT USE THIS COMPANY... ESPECIALLY FOR SENIOR CITIZENS. We tried to use them to move my mother from Florida to Pennsylvania. They gave her an estimate that we thought was reasonable. However, they kept changing the day and time that they were going to pack her apartment. On the day of packing, they showed up around lunchtime. The packers did not seem to work for the moving company. They immediately said my mother had "extra" stuff and that the move was going to cost around $8000.00 more! We tried to figure out what was going on, but it was all so sketchy. We told my mom to tell the packers to leave, that we could not trust that they would complete the job and deliver her belongings for the price originally quoted. This company is not a reputable company. OH, and they will not, in good faith since they did not complete the move, return my mom's deposit.